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Best Western Plus Hotel Moncton, Moncton

4.0/5  - basé sur 463 notations.
300 Lewisville Road, E1A 5Y4, Moncton, Canada - visualizzare mappa
Best Western Plus Moncton - Facciata dell'albergo Il Best Western Plus Moncton è situato nel centro di Moncton. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto al Best Western Plus® Moncton!Situato vicino alle autostrade 15 e 2 a New Brunswick, quest'hotel si trova nei pressi delle principali attrazioni di Moncton. Dal Best Western Plus Moncton di Moncton, New Brunswick, è possibile raggiungere a piedi il Bass Pro Shops Outdoor World e il Champlain Place, il più grande centro commerciale di Maritimes, e diversi pub e ristoranti. I luoghi d'interesse della zona comprendono Magnetic Hill con il suo zoo, il parco acquatico a tema Magic Mountain, il Tidal Bore di Petitcodiac, il Pays de la Sagouine, il percorso esplorativo di Hopewell Rock, spiagge lacustri e marine e Les Dunes de Bouctouche. Questo hotel si impegna ad assicurare ai propri ospiti comfort e benessere, rendendo un viaggio d'affari un'esperienza rilassante. Tutte le camere dispongono di televisione via cavo e accesso a Internet ad alta velocità gratuito. Sono inoltre disponibili camere con angolo cottura e camere con vasca idromassaggio. Approfitta inoltre della colazione gratuita, della piscina al coperto riscaldata, della palestra, del business center, del parcheggio gratuito e delle strutture per meeting. L'hotel è situato a pochi minuti dall'aeroporto internazionale Greater Moncton, YQM. Visita Moncton. . . e faremo di tutto per rendere il tuo soggiorno il più piacevole possibile.

Best Western Plus

Hotel Moncton

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 463 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
189
Molto buono
165
Nella media
77
Scarso
21
Pessimo
11
CONSULTARE I PARERI SU
Affari Affari
89
Business Business
58
Da solo Da solo
26
Di coppia Di coppia
68
In coppia In coppia
138
In famiglia In famiglia
157
Viaggio con amici Viaggio con amici
32
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"A very comfortable stay"

5
01/12/2018

I stay at this hotel alot for business. Over the 3 years coming here I've never had an issue. Its comfortable , in a great location and the staff are very accommodating. I also like the stable wifi and in room internet. Thanks BW!

"Love our stay"

5
26/11/2018

This was our first time staying in the Moncton NB hotel and it was amazing. The staff were so friendly and helpful, we went up for my sons graduation from Oulton college and the staff made it amazing for us.

"Great experience"

5
25/11/2018

I take many roadtrips and always try to stay at a Best Western. I was so happy with being upgraded to a suite when I arrived. Joel at the desk was so friendly and made sure my room was ready and that I was happy with my stay. He spoke to me everytime I passed by, made me feel right at home! Good job Best Western Dieppe!!

"Restful Stay at Best Western in Moncton, NB"

5
13/11/2018

We often stay overnight when we shop out of town and the Best Western in Moncton is a great place to stay. The beds are comfortable and the room and bathroom are always spotlessly clean. There was even a little note from the concierge wishing us a great stay with a happy face added :)

"Close to everything!"

5
21/10/2018

Very clean, good breakfast and close to everything...I would recommend..but no hot tub...pool was warm tho!! A couple of minutes to the mall, 10 minutes to the casino and less than 5 to the downtown strip where there a excellent restaurants and coffee shops.

"Horrible experience"

1
21/10/2018

I chose this hotel based upon excellent reviews, but despite the room indeed being furnished comfortably I had a horrible experience in the middle of the night, which totally ruined my night and my entire stay there and which I cannot believe happended, lest having happened to me: Choosing to sleep without the heater on, I was cold at night and after not finding a spare blanket like many hotels/motels provide, I took off the blanket from the second bed in the room (I was travelling alone, so slept in one of the two separate beds in the room) and whilst doing so I noticed something pink which weighed down on the white sheet which came off of the bed along with the the blanket. Instinctively I bent in closer to see what it was and I got this horrific whiff and view of VOMIT - DRIED PINKISH VOMIT (!!!) on the sheet. I could not believe my eyes and three days later I can literally still smell that disgusting stench in my nostrils. I could not believe my eyes (or nose), but was so tired that it didn't occur to me to call the front desk until the morning (big mistake). To make a very long story short, I called the front desk in the morning after a horrible night of hardly sleeping from the experience. The manager immediately came up to see what I was talking about, looked shocked at what she saw and of course immediately gave me a voucher for another night at any Best Western, but the damage was done - this was hands-down the worst night I have ever had at any hotel/motel. I also noticed that the bathtub had hairs in it. Obviously someone isn't doing their cleaning job or their supervision job at this establishment, as I cannot understand how on earth a bed could have been made with such a disgusting sheet, which got on the blanket, ofcourse.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Dear Guest, again my sincere apologies, Thank you for giving us the opportunity to reassess our housekeeping quality assurance system. You were promised a clean room. We did not live up that promise. I can understand your disappointment. Guest satisfaction is very important to us. To accomplish that goal, we have made several changes to the way in which our guest rooms are cleaned and inspected before being rented to each guests.

"Close to the airport"

3
14/10/2018

As we were familiar with this location, we chose it as the last hotel experience on our maritime vacation. I reviewed this property a few years ago when we visited and not much has changed since. Basic rooms with decent staff and an average breakfast.

"Wonderful"

5
06/10/2018

Never stayed in a Best Western PLUS before but we were so pleased with everything in the Moncton Best Western Plus from the comfort, breakfast, and WiFi...highly recommended! The front desk folks wee VERY friendly.

"Trip to Nova Scotia, Sept 2018"

5
17/09/2018

Another great Best Western, the room was large and clean as expected, we were tired after another long day in the car and ordered pizza, Had breakfast in the hotel before heading to Nova Scotia. The staff were help full and polite

""BEST" Western "Plus""

5
16/09/2018

The check in staff were well informed, cheerful, caring and a pleasure. The rooms are comfortable, and well equipped for the business traveler or vacationer. Hard wire internet hookups, lots of USB outlets, and of course comfort. The beds was extremely comfortable - and of course not having our own pillow - we always find it difficult to sleep on something we are not used to. The choice of a firmer and softer pillow was great. The breakfast was super. The only down side it the access from one direction on the street - nothing you can do about it - too bad.

"Home Away From Home"

5
15/09/2018

When visiting in the Moncton area, we chose to stay at the Best Western Plus Moncton because (1) we like and trust BW Plus (2) it gave us freedom to move around the city and access highway #15 easily, as well as the airport, and because we feel comfortable and at home at BW Plus. Having a fridge and microwave helped control our food budget too! We found the staff friendly, co-operative, professional and very helpful at all times.

"Everything was great"

5
15/08/2018

Wouldn't change a thing, everything was lovely. The pool was great, the room was very nice, breakfast was great, no complaints! Free parking and a good location as well. Very comfy bed, modern tv, nice Jacuzzi in the room as well.

"Staff need professional training."

2
13/08/2018

People there need better training in how the deal with guests. They were unable to locate our reservations. Therefore, checking was a nightmare. It took forever to get a room. We still don't understand why when head office in Phoenix had no problem locating them. The overnight manager / desk person was extremely rude and belligerent. Breakfast buffet needs a major shakeup. Eggs were super bland and watery; even with copius amounts of salt. Not much choice. Not hot cereal at all. Just scrabbled eggs and over cooked me. We were not impressed. This after all was a BW Plus. Day manager was very professional and was very apologetic regarding the reservations screw up. We will never go back to this BW.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

"too far from dieppe airport, but still pleasant stay"

4
26/07/2018

Far from international airport, did not see if they offered shuttle service. Very comfortable and pleasantstay , only 1 robe offered in room for guest, we were 2 guests. Had to call taxi to get to airportin very early morning. Close to downtown and right next to highway, would recommend for shure , good, bilingual service available

"Great Hotel"

5
25/07/2018

Love staying here for business or family travel. The Staff is always friendly and the Hotel is Always clean. It is close to everything as well...always my first choice when staying in Moncton. You won't be disappointed!!!

"Clean comfortable hotel"

3
21/07/2018

We visited this location during a family road trip. The hotel was clean and the beds were comfortable. Our room was ready when we arrived and the hotel staff were pleasant and helpful. The location was good for our purposes. We would recommend to anyone who is visiting Moncton.

"Comfy location"

4
21/07/2018

Passing through Moncton, we needed a place to stay and this one jumped out on the list. It was a little hard to find only because the hotel is right beside the hwy and you focus on the other hotel across the street. Lots of free parking, off the hwy, right beside a mall (other side of the hwy) and close to downtown. As a runner, i was able to run through the mall parking lot down to the Chocolate River where they have a great trail along it. The room and bathroom were nice, the pool was a little chilly but the kids loved it. Hot breakfast was average for hotel breakfasts. Overall it was a good stay.

"Good, standard hotel"

4
13/07/2018

Very much what you would expect from a Best Western Plus hotel. Clean, yummy breakfast, good amenities. Good location too - could walk into what I deem was the "downtown" area for dinner or drinks. I would stay here again.

"One night stay"

4
13/07/2018

We stayed here 1 night on a family road trip. The staff was fantastic. The desk was efficient and friendly. The breakfast staff were also gracious and on the ball. I found the eating space far too small for the size of the hotel so it was packed with many looking for tables. Also my sink didn't drain well, a personal pet peeve more than anything. All in all decent value and a good stay.

"Conveniently close"

5
29/06/2018

This hotel is well located to many amenities just a few minutes from the airport, shopping center and the Main Street where there is plenty of restaurants to chose from. This clean hotel offers a hot breakfast and also has a pool. The service that you receive from the staff is exceptional.

"Good for overnight stay while driving through New Brunswick to or from Nova Scotia/PEI."

4
20/06/2018

This is a good hotel for staying while in Moncton. It is convenient to major transportation and we found the rooms comfortable and quiet. Need a car to get anywhere. We have difficulty finding the hotel roadside entrance because of poor signage at the ground level. It is partially obscured by adjacent buildings. Would stay hear again.

"Great stay"

4
28/05/2018

Clean, very nicely furnished hotel. Staff were very friendly and helpful. Room was very comfortable and breakfast was probably the best complimentary breakfast I have ever had. Food was hot and delicious and lots of it.

"Clean room"

4
15/05/2018

My children enjoyed the pool. We had the suite and the king bed was comfortable. Room was clean. However, the sofa bed is not comfortable (very thin mattress and you can feel the spring). It was Ok for small children but not for an adult.

"Good quality for the price."

4
14/05/2018

Very friendly check in and they accommodated my request to be on a certain floor of the hotel. Room was modern, clean, well stocked and the beds were very comfy. Pool was a little dated and cool but was clean. The complimentary breakfast was excellent and the staff very friendly. Overall a very good stay. Would return.

"A new favorite!"

5
04/05/2018

Stayed here from April 30- May 2nd while on work travel. Loved it!! Beautiful spacious room, good hot breakfast. Good location, close to mall and not far from downtown. Would definitely recommend and will return!

"Conference Stay"

5
03/05/2018

I love to stay at Best Western Plus, the quality treatment from kind understanding staff ,never changes and this one in Moncton is no exception. I reported to a member of the laundry staff on our way to breakfast that the security lock on our door was very loose. By the time we returned from our very good breakfast, it had been repaired.

"Good place to stay"

4
02/05/2018

A clean, straight forward hotel that meets your traveling needs. The complimentary breakfast provides some excellent choices. The staff were helpful and professional. I'd recommend this as a place to stay if you are ever in the Moncton area.

"Great Place to Stay"

5
22/04/2018

Love staying here. The staff is very friendly and efficient. The rooms are nicely furnished and very clean. The hot breakfast was delicious plus many other continental choices as well. This hotel is in a very convient location for shopping, restaurants etc.

"Enjoyable Stay"

4
29/03/2018

I stayed here recently with my kids. This hotel offers exactly what it should: decent rooms at affordable prices. As a plus, hotel staff are very friendly and helpful. Free continental breakfast. Champlain Place shopping centre is just an 8-minute walk away.

"Always good to stay at Best Western Moncton."

5
24/03/2018

Evey time we went to visit my daughter in Moncton, BW is always the place we would stay because of the price and the quality. We never had a bad experience there. Now we don't stay there as much because my daughter has her own place and we stay there now; but last week-end I was spending a week-end with a friend and we stayed at BW. As always, I was very satisfied with the service.

"Not for Travelling Teams"

1
12/03/2018

Do not book this hotel if you are in Moncton for a team event. It is clean and the day staff were pleasant, however they cannot cope with large groups. Our group was one of several teams staying at the hotel. We had requested a meeting room when we booked and were told none were available. The Hotel staff called the police at 7:30 in the evening on 7-9 year old little girls. We explained we had precleared our scavenger hunt/craft etc ... and then miraculously a meeting room was available. Our girls were in the meeting room until 10:30-11 then all in bed. At 8am our team manager was awoken to be told they had to comp rooms for others all night and if they received another complaint we were going to be removed from hotel.... however since our team was in their rooms we aren't sure who was causing the issue. Meanwhile...other teams from our area were at other hotels ... that were cheaper and the HOTEL STAFF were planning activities for the kids . This hotel has a vision of what they are...and a family hotel isn't it. We will skip the annual tournament before we stay here again.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
On behalf of our entire team i would like to apologies for exceeding your expectations.Your satisfaction is important to us and we will be using the feedback you fave us to implement improvements to ensure we offer a better experience for guest in the future. if i can provide any assistance please don't hesitate to contact me

"Will be back"

5
03/03/2018

Very nice spot, modern and clean, great pool if you have a 5-6 year old. Friendly staff and close to everything. This is what Moncton needs, smaller quality hotels in a centralized location. And plank flooring on the main room floors, much more healthy then old carpet.

"Sheer excellence."

5
03/03/2018

I booked a 1 bedroom suite for my wife and I on our 5th wedding anniversary. We got there much later than anticipated, but the room was immaculate upon arrival. The front desk agent said Congrats on your 5th year anniversary. Anything we needed at all it was provided to us, the breakfast was wonderful, and staff overly helpful and courteous. We will stay there again no question.

"Great spot to stay"

5
25/02/2018

Another winner for Best Western! Check in was less than 2 minutes and a very pleasant reception. The room was an executive suite and was very clean. The breakfast was sufficient, with a good variety. We didn't get a chance to use the pool as it was a quick trip. The place was very clean and staff all over were very happy, it seemed. I'd definitely add this hotel to your travel list.

"Another Great Night In Moncton"

5
12/01/2018

Always enjoy my stay in Moncton at the Best Western staff are courteous and helpful. Rooms are clean and smell clean to comfortable bed is comfortable as welll and the breakfast is always nice hot and fresh

"Stayed here 3 weeks before Christmas. No hot water, no cable working."

2
30/12/2017

Check in was ok but the front desk clerk seemed a bit impatient. Was looking forward to a nice hot bath or shower, but there wasn't any hot water. In the morning I mentioned it to the front desk and they said it was a hotel wide problem. Then when we turned on the TV the cable was out. I'm told that was a Moncton wide issue. I'll look elsewhere next time.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to leave a review , I apologized that you had to experience not having hot water while staying with us. We did look into the matter and it has been fixed. We value your business and hope you will give us another try

"Very nice"

5
30/12/2017

I stayed here several times for doctors appointment in Moncton and I just love here it's always clean and friendly service with a great breakfast .with lots of parking and very close to everything..like the malls

"Peaceful night sleep"

5
22/12/2017

Very nice newer hotel. It was very close to a busy roadway but did not find it noisy at all. Room was very clean and they had a very nice hot breakfast. The signage out front is very dark and hard to find driveway entrance on such a busy street, but once I found it had no issue when I returned after supper out.

"BW Moncton Hotel Review"

4
15/12/2017

Staff was great and very helpful. Hot Breakfast was a great touch to start the day off with. Great hotel but location gives it a bad exit. Getting into the parking lot for the hotel posed no issues however getting out during traffic hour times does create some issues with safety, but if one takes their time and is patient this should not be an issue.

"Dirty Rooms, Unfriendly Staff"

2
15/12/2017

Although the property is relatively new and looks great on their website and from the outside, different experience inside. Breakfast was cold, poorly presented and breakfast room was dirty. My room was dusty, not just a little bit of dust, you could write your name. The bathroom was not clean. The front desk employees (2/3) were rude as well. I'm not hard to please, I travel a substantial amount for work and never complain, but I feel the need for this particular property.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for giving us the opportunity to reassess our housekeeping quality assurance system. You were promised a clean room. We did not live up that promise. I can understand your disappointment. Guest satisfaction is very important to us. To accomplish that goal, we have made several changes to the way in which our guest rooms are cleaned and inspected before being rented to each guests.

"If this is Best Western..."

2
03/12/2017

I have never stayed at a Best Western property before, I stayed here because of a Best Western promotion. I thought a Best Western Plus was on par with a Fairfield Inn, Holiday Inn or Hampton Inn. It is anything but; this place was more like a motel. The front desk clerk at check-in was rude and strange, I travel extensively and I don't recall such a bad arrival and first impression. The room was small and dingy, the bed was uncomfortable and linens were worn-out. The room was not particularly clean either. I would not return and would not recommend. Much better options in the Moncton area.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.

"best western"

5
30/11/2017

room was extremely clean and inviting...excellent location, walking distance to a lot of other stores, restaurants etc.very helpful and friendly staff. rooms much better than you would expect from the outside appearance of the hotel...

"."

5
15/11/2017

My go to favourite hotel in Moncton, perfect location right next to shopping & restaurants ! Friendly hotel staff and affordable prices. Breakfast was delicious, overall it was a great stay. We will be back !

"Good Place to Stay"

4
14/11/2017

This is a very good hotel with nice rooms, friendly staff and a good breakfast. There is a nice pool available. The staff are very helpful and we have been offered our platinum level upgrade without any question. My only issue with the hotel is trying to find it at night. The large illuminated sign for the hotel is parallel to the road, not at right angles as most signs are. And it is high so it is seen from the highway level, not the street level. I have spoken to the hotel as to why they don't have a large illuminated sign at the entrance and the response is that the city won't let them have one. Anyway - once you find the entrance (if arriving at night) it is a great place to stay.

"Great Hotel"

5
30/10/2017

We had 12-13 rooms booked for young Hockey Team and the staff treated us great. They allowed the kids to be kids and they allowed them access to the pool, etc. I would recommend this Hotel to any sporting group looking for a place to stay.

"Great Stay"

5
23/10/2017

Everything was great. Beds and pilllows are wonderful and make for a great sleep. Pool is okay, but no hot tub. Convinient walking distance to mall and restaraunts and NB liquor. Easy access to highways to take you to tourist destinations. Breakfast tasty but repetetive, three days same every day. Hot pancakes or waffles would be nice,

"Good Service and Very Decent Place"

5
18/10/2017

Nice clean place with friendly staff. I appreciate that they normally automatically offer me my diamond level upgrade without me having to haggle for it. Staying tonight in a suite, and it is beautiful.

"Adventures in Moncton"

5
16/10/2017

I was very impressed by the helpful staff who upgraded my reservation and later recommended an excellent local restaurant. The room was very bright and comfortable. The breakfast was tasty and the woman who took care of things was “ right on the ball”.

"Last night on the road"

4
15/10/2017

Final night away before we arrive home. Stayed here a year ago, generally positive experience. Great location to our morning departure location. Many restaurants within 5-10 min. drive. Tricky spot to get out of at a busy time. Registration was quick and courteous in my language of choice(English). Room was large and comfortable. Everything worked well. Breakfast was okay, small space for a full hotel, some guests were directed to have their breakfast in the nearby conference room. Will stay here again, when in the area.

"Excellent hotel"

5
10/10/2017

The room was superb, very clean and comfortable, and the staff were extremely helpful. The breakfast had a multitude of options and was delicious. One of the best hotels I have stayed in. I will be definitely be staying at this hotel again.

"Good location"

3
08/10/2017

I felt the hotel was alright but tired! The towels and bedding were threadbare. The halls dark and the breakfast lacked freshness. The bathroom did not have any vents. The closet was tiny and in an awkward position. This hotel could use freshening up. It lacked vibe. The staff were plentiful and pleasant.

"okay"

3
07/10/2017

We booked on line and I requested a first floor suite due to mobility issues. Was given a room on third floor at far end of hall as far away from the elevator. When I called front desk was told there are no suites on first floor and if I had called the hotel directly would have been told this. The television and rogers service was not good. Breakfast was passable but the second morning no food and had to go to front desk and ask. The air conditioning units need the filters cleaned as the dust on furniture and in the air after the room was cleaned was terrible.

"Very Nice spot"

4
02/10/2017

We stayed in this hotel (on the first floor) for our wedding anniversary and it was a great little spot! So convenient by the Champlain Place Mall and lots of restaurants and anything you'd want a 30 second drive away. The fitness center was okay, a treadmill, bike and elliptical with some free weights, just necessities. Not the best sleep, but there is a unit in the room that blows hot or cold air, okay for the most part, we may just be bad sleepers. Would likely return in the future.

"Enjoyable stay"

4
28/09/2017

Room was clean and breakfast was good. Pool area well maintained. Housekeeping made our room up early and that was appreciated. We would stay at this Hotel again. The hotel does have a Gym and it looked well equipped but I didn't try the equipment. The fridge kept our food cold but doesn't have a freezer. The ice machine on the main floor was well stocked.

"Great stop in Moncton"

5
26/09/2017

Located very near a shopping Centre with Chapters , Walmart , Linen Chest , Bass Pro - just to name a few stores. The employees were very helpful. Would certainly recommend this hotel. We will be back!

"Great friendly hotel and clean"

5
25/09/2017

Staff at check-in were super friendly and offered choice of floor and room location. Provided advice on driving directions and local food services. Very clean rooms and good location to downtown and quick access to airport.

"Best Western, Moncton"

4
25/09/2017

This is a newer building, well maintained and very clean. The staff were very helpful with all our needs. The complementary breakfast did not meet with my expectations and for that I would have to say that the value for the price is Average.

"Good value and feel welcome"

5
21/09/2017

Front desk was great and very helpful in locating whatever was needed. Check in after a long days travel and greeted warmly. Suggested different eatery's after asking what I would like. Clean facilities. Would go back without a second thought.

"Acceptable but not great."

3
15/09/2017

The staff were very accommodating but the room felt a little dated. The lack of a fan in the bathroom was annoying. The breakfast space is very tight although breakfast was good. I might be inclined to look for something a little better next time.

"Comfortable Hotel"

5
15/09/2017

This Best Western is very comfortable. The room was clean and the bed was comfortable, the breakfast was great and a nice variety. The hotel is also in walking distance to the Champlain Mall. Over all a Wonderful stay.

"Nice Hotel, Good Location."

4
05/09/2017

Nice Best Western Property. Room was Clean, Well Furnished, Coffeemaker, Microwave, Refrigerator, Large Flat Screen TV. The location is the best feature, Located next to Shopping mall, Bass Pro Shop and a variety of restaurants, all in walking distance. The Breakfast area is a little small, Hard to find a seat at busy times. Overall, a good stay.

"10 minutes walk from Champlain Mall and direct access to Highway"

5
05/09/2017

I'm a big fan of Best Westerns this property is clean, with friendly staff and as always great beds. This hotel is located just a 10 minute walk away from Champlain Place Mall with easy access to the main Highway cutting threw Moncton/Dieppe so it's a simple choice for leisure and business guests alike.

"Rating"

5
04/09/2017

Amazing hotel great service great staff clean and organized. I would definitely recommend it to my friends and family. Love the deluxe room and the 24/7 coffee service. Everything was great and the staff went above and beyond to make sure I was satisfied

"Great room"

4
02/09/2017

It was really clean and the room was just the right size for us. The staff are smiley and always ready to help us. I highly recommand that hotel to anyone who goes at Moncton nb instead it is for work or vacations.

"Nice hotel but not the best stay"

3
30/08/2017

When we got to our hotel we realized that there was a sports team there, which is fine, but it meant that the pool was very busy, and we didn't get to enjoy it. The hot tub in our room wasn't working, and they called maintenance to come fix it, which lasted all of 10 mins, and then broke down again. The wifi was very slow. The rooms were clean however, and the bed was comfortable. They opened up a conference room for us to eat in as there weren't many seats available which was nice. I'm not sure if I would stay at this particular location again, but it was a clean hotel, and mostly the circumstances (team) that caused some inconvenience....

"Great place to rest our heads"

5
21/08/2017

We were delighted to find this hotel just a very easy short drive from the downtown area where many restaurants were available to us. The room was large and beds very comfortable. Everything was clean, There were hot and cold breakfast items, though my husband did notice there were no waffles. We would definitely use this hotel again.

"Great stay!"

5
20/08/2017

Best Western Plus in Moncton is worth every penny! We had great service from the moment we checked in until we left. The room was immaculate and so spacious! It was so convenient to all kinds of Moncton attractions and shopping. We will definitely stay there again!

"One Night Stay"

5
20/08/2017

Great location just off the main highway, close to shopping with a large mall just across the other side of the highway. Nice hotel, helpful staff at the front desk comfortable bed and a nice breakfast included. Been there last year and will be back next year.

"Nice hotel"

5
19/08/2017

Nice hotel in a great location and not too far from downtown. Our room was also upgraded for us because we are rewards members. The breakfast was nice but not a lot of seating is available so that could probably be improved. They also only have one elevator for the building.

"Housekeeping needs improvement"

2
19/08/2017

We stayed at this hotel for 3 nights. The best thing about this hotel was the location. It is right in the center of the downtown area, right beside the Champlain Mall. It's a great base to start from, to tour the area attractions. As for the room, we found it was very tight, with little extra space to move about. Although there was a fridge and safe in the room, there was no microwave. We were not pleased at all with the housekeeping staff, which seemed to be doing the bare minimum. The toilet for example had not been cleaned once our entire stay, and hadn't by the look of it, for some time. The breakfast area is smallish, and was always crowded. It had your standard breakfast fare,which we found to be good. Overall, at $170. for each night stay, we expected much more from this hotel.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
thank you for taking the time to write your review , on behalf of our entire team i would like to apologize for not exceeding your expectations. we will use your feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. i hope you will consider staying with us again so that we can have another chance to provide you a superior experience.

"Newly renovated hotel"

4
17/08/2017

Stayed here 2 nights. Great location right off the highway and close to mall and restaurants. Hotel is clean and newly renovated. Room is spacious and no issues. Staff was friendly. Would stay here again if we are in the area

"It was fine, I guess"

3
16/08/2017

Stayed here for two nights in July 2017 during a trip around New Brunswick. Positives: The staff was generally quite friendly. The location was good, being very close to the highway and amenities. Lots of parking. The rooms were fine. Nothing special. Negatives: The cleaning staff didn't throw out the obvious garbage in our room (an empty pizza box on the desk). I had to bring it out myself. The wifi was atrocious. It kept kicking me off the network every 2-5 minutes. By far the worst internet I've had in a hotel in Canada. When I asked about it, the staff said there was a network problem a few minutes earlier, but it persisted into the next day. I accidentally got onto the highway when trying to pull into the parking lot. Where to turn was not the most clear. Conclusion: Terrible wifi and a bad experience with garbage pickup left a bad taste in my mouth. It isn't a BAD hotel per se (which is why it got a 3 and not a 2), but I will never stay here again.

"Over night stay "

5
13/08/2017

We arrived in the afternoon on Saturday and our room was ready. It was spacious and very clean. It is located near shopping, if that is important, and close to many restaurants and tidal bore park. The bed was super comfortable for me though others might have different ideas of comfort in a bed. We definitely would stay here again.

"Very nice, but missing some basics"

3
12/08/2017

Very nice property and very nice room. Couple of issues. WiFi was a real pain and flakey, that's simply not ok in a hotel anymore for business or pleasure. Had an issue with ants but nobody else in our group did so we think it was a one-of. Property is nice, new interior and furnishings. Pool is kind of small if that's what your travelling for. Really like the drive up ability of our suite when lugging things for the kids etc. Staff was excellent and very helpful. Breakfast was good and again staff great.

"Professional, clean hotel with helpful staff"

5
11/08/2017

This hotel was great! The location is great for mall, restaurants within a 5 minute walk. Highway close and 20 minutes from Hopewell Rocks, Magnetic Hill and other attractions. Clean rooms, professional staff who provided maps, brochures and directions to local attractions.

"Ok Stay"

3
07/08/2017

We stayed here for the long weekend. Positives: Location! It's located directly across from the mall and it's easily accessible. Easy check in and check out. Hotel was full but quiet - nice bed and good night's sleep. Negatives: The decor is odd. It's been updated but it's very very grey. Too much grey - the hallways are dark. It's not super inviting. Although that's just my opinion and doesn't affect the overall stay. Breakfast: The breakfast area is way too small for the amount of people. We were standing on top of each other at the counter. They ran out of food twice. First day they ran out of french toast, there was no yogurt, the next day they ran out of fruit and I didn't end up staying for breakfast. The breakfast options were a little disappointing compared to other best westerns. The breakfast worker, although a lovely lady, was complaining about the guests from the previous day to other guests. Not great. The pool is small and felt really crowded. There were no towels - we had to go ask at the front counter. Our room was nice, however, I noticed the shower curtain was mildewed and needed to be replaced. Our sink and bathtub seemed to be backed up because they weren't draining property. They cheaped out the office chair - it was flimsy and had no arms. I couldn't sit in the chair to do work. The arm chair in the room was hard as a rock. Also, my husband found a sock near the bed that wasn't his. Overall, this hotel is an average Best Western. Doesn't live up to the standards I expect from BW. It's more like a budget or travelodge at BW prices. Probably won't stay here again. There's lots of options in Moncton: Stay at the Fairfield - that place is amazing.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review, we will take your feedback to make some improvements. we appreciate your business and hope to see you again

"Very Clean"

4
06/08/2017

Very nice hotel but a little too expensive. We stayed at other Best Westerns that were 70.00 a night cheaper and rated just as good or better. If I stayed again I would be requesting a better rate . We have stayed there before but don't remember the price being that high

"Passing Thru"

2
30/07/2017

We stopped here on way from Saint John NB to Halifax. It was a good stop geographically that allowed enough time for Hopewell Rocks & Fundy National Park. The reason for my poor review is that this Best Western Plus had 3 issues within management control that they performed poorly: 1. Garbage cans at entrance overflowing and trash in our room from previous guests. The outdoor garbage can was never emptied during our entire stay, despite the large amount of trash that accumulated. Also there were empty beer bottles in our room upon arrival. 2. INTERNET is miserable. The worst wifi I've experienced at a hotel 3. Breakfast food was limited as French toast ran out out by 9:00am. The dining area was too small (no empty tables) and dirty. Positives: 1. Friendly front desk staff 2. Laundry washing machine & dryer on site 3. Accommodated our request for 1st floor room

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Just OK"

3
29/07/2017

We stayed at the Best Western Plus in Bridgewater & thought this hotel would be as lovely.. but unfortunately it was not. Our King suite was beautiful & clean & had its own drive up access door to each suite, very convenient. The bathroom was large & well laid out. Zero complaints about the room. The pool was very very small & needs updating! There were 7 people in it & it was crowded. No hot tub either The breakfast was very average & should be called " continental" as the hot items had run out by the time we got there... like at 830 am. The seating area was far too small.. like maybe 7 small tables squeezed into the breakfast area. This hotel needs some updates. Not all Best Western Plus are the same. Not sure we would stay here again

"Nice"

4
26/07/2017

Had a one night stop in Moncton. This hotel was very nice and extremely convenient. The beds were very comfortable. The breakfast was good and plentiful. Although my one complaint was that the bananas were very green and could not be eaten for a few days.

"Good, clean family friendly spot"

5
23/07/2017

The staff were friendly and helpful, and we stayed in the executive suites which looked quite newly done and was spacious for a family of 5. The breakfast was hot and plentiful, and they filled everything often. For family or business, great place to stay, only a few minutes from downtown. Would definitely stay again. Tip... if you don't want stairs or elevators, stay in the first floor. There is drive up parking, and it's a secure steel door to your room with card access to make in and outs easy.

"Great hotel"

4
23/07/2017

Great location. Missed having a hot tub after lots of walking on our trip. Helpful,polite staff throughout. Easy to find - right off the highway. Newly redecorated room. Only complaint was dirty duvet.

"Rude Staff"

2
17/07/2017

They were rude. The internet stopped working for us and when we went to get help at the front desk, they were very rude and didn't believe us. The rooms were comfy, but when I asked for more towels I was told "How did you use the 4 provided already?" Well maybe because there were 4 of us staying in the room? I also remember booking with a CAA rate and when I asked about it during check out they told us it didn't exist so I ended up being charged way more than what I was initially planning on.. Will only stay at this location if I absolutely HAVE nowhere else to stay. Very rude staff.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review. on behalf or our entire team. I would like to apologize for not exceeding your expectations. Your satisfactions is important to us and will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Moncton NB Best Western Review"

5
17/07/2017

This hotel offered our group of ten a fabulous stay during our trip. We were travelling as a sports team, and they were very accommodating. The rooms, and guest areas were clean, the staff was friendly, and the complementary breakfast was great. Would highly recommend this hotel.

"Average"

3
17/07/2017

I'm not sure that the room that we took is worth so much money!!!! Maybe it was because our room was behind the employees room, no view and a little bit noisy during the night. Room doesn't match the price. Thank you!

"Good spot to stay"

4
10/07/2017

Good location, quiet, clean, good breakfast. Could use a few more ice machines and WiFi was a bit funky, but overall a good place. One could walk to the nearby mall but traffic is heavy. Have stayed here before and will stay here again.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review. we appreciate your feedback

"Nice room, price not acccurate"

3
09/07/2017

Nice big room, had a huge hairball in the room and a spider!! Internet was terrible!!!! Bottle of shampoo was clearly used by a previous guest as it was 1/2 full...online the room available was 159.00 called to book and was told the room available was 171.00

"Plus what?"

3
08/07/2017

You pay for an average motel type experience. The staff were friendly but the room small and aged. The door did not close well and the sink was blocked. Location was o.k. .but not many good restaurants in area.

"Great place to stay"

5
05/07/2017

Great location and would stay there again. We would have loved a hot tub to relax in after the long drive that day. But we also knew they didn't have one before we got there so no worries.Nice and close to restaurants.

"First and last stay"

3
05/07/2017

Hotel difficult to get in and out of. Room was very cold. Bathroom was not clean and the bed sheets had washed tissues in them.Breakfast was good, but the service unprofessional. Server never stopped talking and complaining about working alone that particular morning.

"Very Convenient Location"

4
03/07/2017

I had a very relaxing stay at this Best Western. The room was clean and a decent size. It was my first time in Moncton and the staff was really friendly. Breakfast was also included which was a great bonus. There was free parking. This hotel is located very close to a shopping mall which was very convenient as well as a lot of restaurants and a gas station right across the street. I visited hopewell rocks, the magnetic hill, and even PEI (all by car) while staying at this location so it's a great spot! Would definitely stay there again!

"Vacation"

4
02/07/2017

The hotel staff are nice, the rooms very clean and comfortable. When we arrived at checkin I had already been upgraded due to I am a platinum member. Very good location close to major attractions and restaurants.

"Great stay"

5
02/07/2017

Great hotel! We had a 2 day conference in Moncton and stayed one night. Room was clean and spacious. Nice little pool! Close to mall, many restaurants and Theatre. Great stay! Wonderful complimentary breakfast. Would definitely stay again.

"friendly service"

5
29/06/2017

This hotel is centrally located in Moncton. The staff are friendly and helpful and the rooms were nice. Express checkout made the morning rush easier. I will be back for sure. There are many amenities nearby and the local map that they supplied was very helpful.

"Most comfy beds ever!"

5
26/06/2017

The hotel was clean, staff were friendly and the bed was them most comfortable I've slept in for ages!! The hotel is in an excellent and easy to get to location even if you are not familiar with the city.

"Short stay"

3
23/06/2017

We stayed here on our way home from Maine. The hotel staff are very friendly and our room was comfortable and clean. The wifi wasn't working the best and we were told they could give us a different access code and that might help but we were only staying one night so we were fine. The breakfast was good but the sitting area is a bit small. Convenient location for restaurants and shopping. We will stay here again.

"Great Stay"

4
13/06/2017

We stayed a couple of nights at this hotel. It was very clean. Breakfast normal for a hotel. Very close by driving to a mall nearby. We could hear the freeway but it didn't keep us awake at all. Ask for the map to go to Hopewell Rocks as it bypasses all the city traffic. It was a very nice drive on country highways. Staff very helpful.

"Trip"

4
12/06/2017

Good hotel but slow staff at check in. Shift change? Food average, confined breakfast area, friendly breakfast staff. Centrally located. Not as good as last BW we stayed at. Near lots of amenities. Would stay there again. Honoured CAA. Good rates.

"Nice stay"

4
12/06/2017

The room was clean and well cared for. Location in town was convenient. The breakfast was ok, not a great selection of items. Was recommended a pizza location by the staff, we ordered from the location and the pizza never did arrive.

"Great choice in Moncton"

4
11/06/2017

Enjoyed a short 2 night stay at Moncton BW. I would for sure stay here again. I found the property to be very well maintained and gives a very good first impression. The lobby is modern and well appointed. Check in was a breeze. The standard room I had was very clean. I found the bed and pillows very comfy. Lots of plugs to charge your devices. Shower had good pressure and bathroom clean. The closet was very small, and the TV/Cable was sub-par. Overall I was very happy with my stay and would return & recommend.

"Late but welcome"

4
31/05/2017

It was a short stay but very refreshing. Close to the University of Moncton and city center. A lot of parking spaces. A clean hotel. A place to be in Moncton in the lobster season. Thank you and see you next time.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review we appreciate your feedback. looking forward to serve you again in the near future

"Pretty Good for the price"

3
29/05/2017

I stayed here 2 nights in May 2017. I was checked in very efficiently but was handed my room key with no information. I hadn't stayed in the hotel before and had no idea where my room was, what time breakfast was served etc etc. I had a King room which was a good size and clean. I was on the first floor next to the laundry room. Not a significant issue except quite loud after 7AM (I was already up both days). An oddity - the room floor titled toward the last 6 feet of the room, including the bathroom. It was an odd sensation. Wifi was good. Hotel was relatively quiet even though I was quite close to the lobby. Breakfast area is small, and food is standard 'free breakfast' fare. Not sure I would pay a standard rate to stay here though. There are better options. However, on my discounted business rate it is worthwhile.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review we appreciate your feedback it gives us the opportunity to improve. we appreciate your business hope to see you again

"It's all in the details"

3
25/05/2017

Stayed in an executive suite here recently as I was attending a convention at the kay arena. The hotel was located nicely for this trip as it is just off the highway and minutes from the arens. Pros - The hotel and suite were clean. - I found the parking convenient as the executive suites also have an outside card accessed door. - The executive suite is large. - The executive suite had 2 televisions. - The bed and bedding were comfortable. Cons - The staff were not overly friendly. - There was only 1 ice machine near the lobby which is inconvenient for the executive suite section. - When booked the web site stated the suite was to have a fireplace and this was confirmed when I called hotel directly the previous day to confirm my reservation but the suite did not have one and was told by staff it has not for a long time. - The hotel does not offer on demand movies which is odd. - The included breakfast was not of high quality. Overall I might stay at this hotel again and may or may not recommend it. If the staff were more friendly, they had in the suites what is advertised, and they offered on demand movies I would definitely stay again and recommend it.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review, I appreciate your comments and will definitely share will all the staff, so we can improve on the quality of our customer service . hope you will give us another chance

"Decent BW+"

3
20/05/2017

The BW+ is on the higher end of the discount hotels. There is a small fitness room and small pool. Breakfast is included and although it is all the standard items, it's all pretty tasty. It is busy unless you get there early. The room was clean but not properly stocked. We had little toilet paper and no extra roll. The room was an interesting shape with a separate living room, bedroom and the bathroom in between. A minor complaint was that the door to the bedroom didn't stay open and we had to use a shoe to keep it from closing. The bed was comfortable. The room comes equipped with all the usual things you'd expect including a mini-fridge and safe. I see reviews critical of the staff. We had very limited interaction but what we did was all fine. The hotel was packed with a volleyball tournament but we heard no noise at all, and our room was on the first floor.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review. we will pay more attention to details when stocking our rooms. Once again thank you and we look forward to serving you in the near future

"Very Comfortable Stay"

4
19/05/2017

This hotel is the perfect stop over place if you only need a night or two. The service was prompt, polite and helpful. The bed were the softest I'd ever slept in. My 10 year old wanted to take the mattress and pillows home! The rooms were on the small side but very clean. The bathroom was a good size although there didn't appear to be a fan so the room got hot quickly after a shower. The only issue I had (and admittedly minor) was the small room size and small breakfast area. Yes, you can eat outside but the location being off the highway doesn't make for a quiet experience. So if the hotel offers a breakfast that's complimentary it would be great not to be elbow to elbow with another guest. But really that's it. Otherwise it is a very nice hotel, and I would stay there again if in the area.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review. we appreciate your feedback and look forward to serving you in the near future

"Great stay!!"

5
16/05/2017

My son and I stayed here during a hockey tournament in December and very much enjoyed our stay. The staff were very helpful and friendly and the hotel was close to the mall and Brass Pro Sop (so that made my son happy). Very comfortable sleep and clean room.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review. we appreciate your comments and hope to see you again soon

"Relaxing Night"

3
02/05/2017

This was a overnight stay in Moncton to get a bit of shopping done and relax for the evening. Check-in was friendly and fast. The room was basic with two queen beds and a small fridge. The coffee maker cord couldn't reach the outlet from the table. Beds were comfy. Room was reasonably clean. We enjoyed a nice quiet evening to relax. We asked for extra towels at the time of booking and were happy to see them when we entered our room. Check-out was friendly and efficient. We are staying again for three nights in July.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review and we look forward to seeing you in July !

"Terrible staff"

1
01/05/2017

Terrible management and rude staff. Over priced for the quality of the rooms, would not recommend. You will receive noise complaints when making minimum noise. Staff do not take anything seriously. I would have rather slept in my car.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
I would like to apologize for the rude treatment you experienced from the staff. The behaviour of the staff involved in no way reflects the standards to which we hold our employees. I appreciate you bringing this matter to my attention and hope that you will give us a chance to make it up to you . We look forward to serving you in the future.

"Best 3 hour sleep ever"

5
30/04/2017

We left ourselves with only a few hours before an early morning flight so we had to sleep fast. Rae room and bed were so comfortable that we did manage to get a restful sleep even though we only had 3 hours to do it on.

"Relatively clean but terrible staff"

3
23/04/2017

We're big fans of the best western chain, we stay at them often while away for work meetings. This is not the first time we've stayed at this hotel however it may very well be our last. We reserved two separate rooms for this stay, a king jacuzzi suite in the executive wing and a double queen room. Both rooms were relatively clean with the exception of our jacuzzi tub which I cleaned myself because there was hair and black bits on the bottom. We could not get in the pool during this stay because the entire time we were here it was filled which is beyond anyone's control I guess. My husband went to the front desk to buy a bag of chips and they refused to give him back his change so he chalked it up to them needing it more than we did. The lady working the breakfast got snappy with us because we didn't know the pancake machine was broken and we had tried to use it, she then proceeded to tell us why it didn't work, that the wrong part was ordered, where it was ordered from and her entire life story. Quite unprofessional. Even upon checking in the front desk clerk was very short with us and appeared to be judging us-- now I really do hate to say this but it makes me wonder if it's a reaction to race. The one positive experience I had was when I went to the front desk this morning to ask for a pen and paper, the lady working was extremely pleasant and helpful! (And no fault of her own but isn't there supposed to be a pen and paper in each room anyways? Which I believe is housekeepings job so that makes you wonder if they can't replace simple items what else is being missed?) If you're looking for a place to take a nap and don't plan on speaking to anyone I guess this is the place. Beds are comfy, rooms are spacious, breakfast has a variety of yogurts,cereals,fruits,juice,bakery items, eggs and sausage.

"Great value, clean hotel, excellent service!"

4
22/04/2017

The hotel was clean, free breakfast was great and the staff were awesome! The decor was a little dated but that didn't impact the overall quality of our stay. Our room had a mini suite which included a microwave, mini fridge, toaster and counter area.

"Great stay"

5
20/04/2017

Great location, beds were very comfortable. Pillows were amazing! I could have liked to have more towels left in the room. I wish that had of been something available more for smaller kids. Like a play room with some climbing structures.

"Great for All Stays"

5
20/04/2017

I highly recommend this Hotel, staff is great, comfortable room and included breakfast is a great added value as well as good food. I have stayed here for business and family events, all have been excellent.

"Home away from home"

5
19/04/2017

When I am in Moncton I often stay at the Best Western Plus. The location is great; close to all the places I have to visit. It is close to schools and the university. The staff is friendly and helpful. The breakfast is very good and there is a good variety. I always look forward to my stays it is something I don't have to worry about even though my job can be stressful.

"Nice"

5
14/04/2017

Inside was better than outside, not the usual BW big place, room was very nice. Hate it when the ice machine is only in lobby, easy to find, excellent price, parking included which is surprising since at other hotels in area charge for parking

"Overnight"

3
13/04/2017

We stayed here before our trip to Jamaica. They allowed us to leave our car free of charge which was great. The day we arrived we had issues with mistakes on our booking and receipts etc. The staff was not overly helpful. The next day when we checked out the night staff had to fix mistakes still not done from the day before. Our room was clean and updated.

"Clean, noisy but not rowdy"

3
10/04/2017

The hotel was very clean, the staff was very helpful. The cooling/heating systems in the room was very noisy, and it would shut off with a loud thud. Road noise was also an issue, even with the window shut you could hear vehicles on the road, the hotel is located at the end of a highway, so vehicles a slowing to enter a traffic circle, and Moncton is a transportation hub so many tractor trailers are on the roads around the city. The pool is very small and shallow, and the exercise room has only 5 machines. The free hot breakfast is seriously over crowded, and the poor lady working by herself was over worked. So again, very clean, nice staff, and have breakfast else ware.

"Not very accommodating "

3
09/04/2017

First time visit at this hotel. Very excited to visit as the photos look Incredible. I was very bothered by the day staffs attitude. I called to ask about early check in and after being in hold for 5 min. The lady was rude and said she couldn't because my room wasn't ready. After asking when it would be ready she still couldn't tell me, just said to call back in an hour. I waited almost 10 min at the front desk to check in when there was only 2 people in front of me and 2 people working. I was not acknowledged after they finished with the guests until few minutes later even with 2 employees working. The room was okay, however I requested a cot 2 days before and still had to check if I could get one the day of. The reason i called ahead of time was to make sure I was able to get a cot. There was also a blood stain on our duvet. I also asked for a late check out at 12, when I called they said they cant give me an answer but to call in the morning, again, another inconvenience. The breakfast was very disappointing. And the staff had a poor attitude. The hotel itself is very nice, however the staff were not at all accommodating to my requests, that were very simple.

"Boat Show"

4
02/04/2017

We stayed here because we attended the Boat show in Moncton. Good shopping nearby. Bass Pro shop across the street. Sears mall close by as well. There is also a Costco down the street a little further.

"nice"

4
31/03/2017

check in and out was quick,room was nice but if you take a double bed room were tight for space,breakfast was great,place was clean,a little noisey till 4 in the morning but you can expect that at times,overall stay was good.for the value

"Comfortable, clean and friendly helpful staff"

4
26/03/2017

Rooms, beds were very comfortable and clean. Staff was very helpful. Location was perfect in relation to shopping. Breakfast was very good and plentiful. Hotel amenities were clean. The usual superior hotel that I've come to expect of the Best Western chain.

"Clean and comfortable"

5
25/11/2016

The lobby is small and the breakfast room off to one side. The staff was very helpful and courteous. The rooms are pretty standard North American size and there is nothing unusual about them - they are clean and functional. The beds are comfortable and the rooms are quiet ensuring a good night's sleep. The bathrooms are the usual size and everything was in excellent repair. The hotel is close to major shopping and gas stations. The breakfast is the usual BW fare with eggs, waffles, fruit, etc. The breakfast room is a bit small and some people take their food back to the room or eat in the lobby at peak times. Lots of parking and easy access back on to the Trans Canada Highway.

"Comfortable and clean"

4
14/11/2016

We enjoyed our two night stay at this hotel. Renovated recently, the room are comfortable and clean. Reception was acceptable and the morning serve yourself breakfast nothing more than what is required (egg beater scrambled eggs, toast, bagels, good coffee, bacon, jam, etc.) but met expectations.

"Stay was OK"

3
11/11/2016

I stayed here last week on my way back from Cape Breton. It was OK. No real bells or whistles. The room was clean, BUT the bathroom had one issue. Being a guy, we lift the seat when using the toilet for a #1. Well this toilet seat had issues. There was red and black/brown colors on the bottom of the seat. Urrrggghhhh ...... Yuck !!! Even though this is small issue to some; too me, it's a huge issue. Firstly, it should be any easy thing to clean ( believe me, it was; I immediately cleaned it up ). Secondly, how can you miss this while thoroughly cleaning a room !!! Secure parking is limited. Location is so so. There was a few other things; but small and not worth mentioning. I guess I was just a little jaded over the toilet seat. All and all; it was fine. Probably wouldn't stay here again.

"Great Stay!"

5
03/11/2016

The staff were great and the rooms were just amazing. Most comfortible bed I have slept in for years. The complimentary breakfast was exceptional. Over all I would rank this a top place to stay at while in Moncton

"great spot"

5
17/10/2016

great value and location when staying in Moncton either for a concert or shopping. Breakfast included and free wifi is an added bonus. Rooms are very clean and decor is modern. Staff are friendly and provide any info you made need for the area.

"Magical Stay at BW Moncton/Dieppe"

5
17/10/2016

When traveling to the Moncton/Dieppe area, we make every effort to book a room at this BW. The property is convenient to our family, area attractions, and business meetings. Breakfast room offers a wide selection, the fitness room and pool allow for exercise, and the in room wifi and computer in the lobby make checking email, etc. convenient. The staff is most professional and seems to serve guests in both official languages with ease.

"moncton business"

4
06/10/2016

No problem with the hotel, but watch the price quote carefully when booking online with BW. I got a US dollar price on a Canadian property - about a 25% difference. I didn't notice this until I checked out and then it was too late as I had 'agreed' to the rate at check-in.

"Great Hotel"

5
03/10/2016

We stayed at this hotel after staying in two other Best Western Hotels in Maine. Aside from the fact that this is a fairly new hotel, it was the cleanest of the three. It was certainly nice to stay in a newer hotel. Beds were really comfortable, staff were great and the breakfast was awesome. The lady that looks after the Breakfast Room is definitely an asset to Best Western. Very pleasant, kind and efficient. Well done to all the staff.

"Disappointed"

5
25/09/2016

Spent this weekend at the Best Western Plus in Moncton, the accommodations were lovely, clean and staff were friendly. However, I was disappointed in one aspect, I am a Best Western Rewards member and when I was planning my trip I looked on line at prices. I am most comfortable booking directly with the hotel so I called and asked for the "preferred" rate that was on line. I was told "Sorry you have to book on line to get that rate". This morning at check-out I mentioned this to the gentleman waiting on me, he informed me there was indeed a discount and if I had asked "him" for it when I called he would have accommodated me....but since I had paid my bill I guess he didn't feel it would be a nice gesture to say, "However I can discount that now"...No, just sorry. Well sorry seems a little lame - I thought membership in an awards club would have meant I automatically got a discount, apparently Best Western doesn't feel that loyal customers are worth that extra 15-20% discount that they can get by booking through a third party. Like I said, the hotel is definitely lovely just disappointed in their booking policy.

"very comfortable stay!"

5
18/09/2016

I really appreciate the consistency whenever I stay in this location. Very positive upgrades and location is so convenient. Always my first choice for Moncton. It had been a couple of years since my last stay and I look forward to my future booking a few weeks time.

"Nice place, horrible staff"

1
15/09/2016

This gets a one only because of the rude employees at the front counter. We spent one night here on a road trip. The facility is very clean and adequate. Rooms are nice size and beds comfortable. We left before breakfast, so I cannot speak to that. One thing I can speak to though is the staff at the front counter. When checking in, I waited about 15minutes while 2 clerks were gossiping. They did not even look up. Another clerk was busily typing on her computer and also did not look up. There was a maintenance man standing there just looking out into the ether. After asking if anyone could check me in, one of the gossipers said the one typing would do it. I eventually was checked in, but was told to wait 10 min for the room to dry as they had just finished cleaning it - the room is fine, so I assume the folks who clean them care about their jobs. I later went back to get ice – since the only ice machine is on the first floor in the lobby – and asked a fellow at the front counter if this was the only machine. He was eating a banana and could only nod his head yes. If I owned this property, I would fire the manager and the front counter staff immediately. They are rude and inattentive and it lays at the feet of the manager. The facility is fine if you can ignore the rude people at the front counter.

Ghislaine V, General Manager at BEST WESTERN PLUS Moncton, responded to this review
I would like to thank you for taking the time to write your comments about your experience at the hotel, on behalf of our entire front desk team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so we can have another chance to provide you with a superior experience

"Great place, very neat"

5
12/09/2016

Very clean place, efficient service, Very quiet, well located. Lots of stores near by. Good breakfast in the morning. Nice pool. First time there, but considering to go back. Had easily a room change from prior reservation. Staff very friendly.

"Nice Play to Stay"

5
11/09/2016

Drove from Brooklin ME to Moncton NB and checked in. Staff was nice and helpful. This hotel is a good value for the money and I would certainly stay here again. Asked a lot of questions which front desk staff answered and offered a bunch of insights for things to do in the area

"Fair stay"

3
05/09/2016

First nite was a single queen room,Nice but small tv,Breakfast had NO variety.powdered eggs and warm sausages.Second nite we had 2 double beds but the room smelled like sweat.Same boring breakfast. Would rather stay at Comfort Inn !!

"Great stay at this nice hotel"

5
04/09/2016

This was the first hotel that we recently stayed at when we entered Canada. It was very nice and we found a great place to eat while staying their. We love microbreweries and find they have great food so we went to the Pumphouse brewery close to our hotel. Great food and beer. They had a really neat made to order pancake machine for the breakfast. Push a button and a custom pancake was made just for you. Every hotel should have one of these machine. I would recommend this hotel to everyone.

"Quiet friendly place to stay !"

4
04/09/2016

This hotel was situated near the highway and close to a shopping centre. It made it easy to get to downtown and to visit the Bay of Fundy. The staffs were friendly and very helpful. The only problem was the breakfast area could have been larger as some guests were not able to find a place to sit; however, they were accommodated in the conference room across the hall. It was a quiet friendly place to stay! Marlene

"Loved the suite"

4
30/08/2016

We just had a quick overnight on our way through, but the suite with the separate room was exactly what we needed. With a toddler and newborn one challenge is keeping things quiet through mid-night wakeups - and the door to the separate bedroom was very sound proof. The king bed was very comfortable, and having the pullout in the main area worked well. Also, each area had it's own flat screen which was nice. Breakfast was ok - we were there by 9 so crowds weren't a problem. We didn't use the pool so I can't comment. Staff were friendly. We'd stay again.

"great place to stay, great bang for your buck"

5
26/08/2016

Super friendly staff, clean hotel and rooms. Good breakfast choices, easy internet access and free parking Room are spacious, well laid oout and clean. Conveniently located with several restaurant choices.

"Double Beds"

3
22/08/2016

One double bed for two people in this day and age is not a good industry standard for a chain of Hotels that have such a good reputation. I would think twice and carefully before booking a room again. I'll likely lose my rewards card but certainly was not pleased.

"Good Location - Updated Rooms"

4
13/08/2016

Enjoyed our short visit to Moncton and found this hotel offered clean, upgraded rooms at affordable prices. Good breakfast variety although they offered limited facilities ie..no sauna or hot tub. Reception staff on duty could have paid some attention to other patrons rather than have 2 staff members focussed on 1 customer.

"An ok place"

3
12/08/2016

I was only there for one night so I didn't explore the whole hotel. My only two complaints were: 1) My bathroom sink was blocked; the water took forever to drain so it would get gross when brushing your teeth or washing your face 2) The bathroom soap smelled terrible and made the whole washroom smell like urine Other than that, the rest of the room seemed clean. But perhaps if I'd stayed longer, the issue would have been fixed by staff. The ones I encountered seemed very nice. The room size was quite large and the bed was comfortable. The location seemed central to getting to other tourist destinations like The Hopewell Rocks/The Bay of Fundy, if travelling by car. And also you are walking distance from the mall.

"Clean"

4
12/08/2016

Nothing special - just your average best western. It's not as nice as other bw plus in other cities, but it was clean. I found the breakfast area a little cramped. There aren't very many tables available so I just took breakfast to my room and ate it there.

"Fine modern facility"

4
12/08/2016

A very clean newer hotel with a faster wi-fi than we have at home. Excellent breakfast, gas and shopping nearby (and an incredible restaurant....Tony' Bistro within (2) miles). The room had a fridge but no microwave, curiously. Lots of parking, easy in and out. We recommend it.

"East Coast Trip"

5
10/08/2016

We stayed here while checking out the Moncton area. We did the Magnetic Hill & Went to see the big Lobster statue. Did a little shopping. Had a great dinner at St. Louis Rest. in Dieppe. In morning we headed to PEI.

"Nice room"

5
06/08/2016

We loved our room at this hotel. Bed was so comfy. Enough room in the bathroom to put things and nice towels. Breakfast was good. We did quite a few day trips from this hotel and found it easy to get in and out of.

"great place for business travel"

5
29/07/2016

stay here a lot and very pleased with service, rooms well appointed and clean, the staff are second to none, always helpful and go the extra mile maybe because im a regular but seem that way with anyone when you walk by the desk.best bang for the buck in Moncton, close to eateries and shopping

"Enjoyed my stay!"

5
27/07/2016

I was in town for business and my daughter was attending a course so we stayed 5 nights. The accomodations were great, staff was friendly and ammenities met our needs! The pool area could use extra ventilation but otherwise no complaints and I'll be sure to stay again next time I'm in town.

"beautiful renovated hotel, the staff are helpful and friendly, breakfast awesome"

5
26/07/2016

this is a great spot to stop with kids---the breakfast is more than ample, and the staff are very friendly--close to restaurants, grocery store etc---has coffee maker, fridge, and micro wave in the rooms- centrally located and the rates for summer are good--would suggest you book in advance...

"Modern comfort and value"

5
26/07/2016

Great for the budget conscious; free breakfast was good (eggs, bacon, pancake making machine); free parking. We stayed here for one night during a trip to PEI. Rented a car to drive to PEI and then drove back. Saw the Tidal Bore while visiting Moncton.

"Centralized comfort. "

5
25/07/2016

Great hotel. Big fan of Best Westerns. The continental breakfast was nice. Friendly staff. Heated pool was way to warm though. The room felt like a sauna. Love that it was so close to all the places we visited. Comfortable bed :) Would stay again.

"Restless..."

2
24/07/2016

Noise all night, multiple calls to front desk with no avail and no food at breakfast. Disappointing. Offered a free night stay for retribution which was a kind gesture of, we return. We're from an entirely different province and wouldn't want a do over. Thanks anyways.

"Moncton BW Provides Much Comfort"

5
24/07/2016

We travel up and down the I95 corridor in the US and throughout New Brunswick and the Maritimes; therefore, we have put down for the night in many hotels (and usually a BW). With BW we can be sure that we will find a clean, comfortable room as well as a pleasing staff and breakfast no matter where we are. Moncton's BW provides these things and more. With family in Moncton, we travel to the city several times a year so we were familiar with the hotel. Because a standard room was not available this particular weekend, we opted to spend a bit more and stay in a suite as it was a special occasion. The room was luxurious.

"Free Night"

4
24/07/2016

I stayed at this hotel because of a free night earned during previous stays with Best Western Plus. I really have no complaints. The room was clean and comfortable and the complimentary fbreakfast was great. Particular praise goes to the lady working the breakfast area that morning. It was extremely busy and there was no room to sit but she made sure I was aware that the conference room was being used as extra space. She was very personable and hard working and I want to make sure your management is aware of her qualities.

"Suite was good"

4
19/07/2016

The hotel has been renovated and was modern and clean. We stayed in a suite and enjoyed hardwood laminate flooring, good amenities, and a comfortable bed. We used the pull out sofa and it was made, with extra blankets and pillows in the closet. We went to magnetic hill and did all the attractions around there. This hotel is a bit far from there but the location seemed alright and the rooms were quiet. Good pool that was warm enough for the entire family but no hot tub.

"Quite surprised!"

5
18/07/2016

We travel quite a bit. I rarely make notes on this site. But today, I MUST. Kids and I passing through Moncton today. I made last minute changes to this reservation, made a mistake on my other reservation and THEN also requested another room; and this hotel was completely willing and able to go the extra mile to help me out! Special THANKS to Rene at the front desk for your consideration today! The hotel is very clean, nicely updated (photos on this site don't even look like the same hotel), and was a lovely and warm environment.

Ghislaine V, General Manager at BEST WESTERN PLUS Moncton, responded to this review
Thank you for taking the time to write a review, I am glad we were able to help. we appreciate your business and hope to see you again the next time you stay in Moncton

"Great Location"

5
18/07/2016

We stayed here during a recent soccer tournament. This property was chosen for its location; proximity and ease to the soccer pitches, restaurants and shopping. The rooms were large, the beds comfortable and the towels changed every day. Except for one male desk member, the staff was friendly. Complimentary breakfast was a big hit with the girls and parents alike. The air conditioning worked well in our room which was necessary for the very hot days. The other bonus was each room had a mini-fridge to keep our bottled water cold. Complimentary WIFI is always important to the team members to keep up-to-date (don't tell the Coach!!). It worked well for us.

"What you should expect at a Best Western."

4
13/07/2016

This hotel is why we primarily stay at Best Westerns. The room was clean, modern,everything worked as it should, comfortable bed, and a very nice and welcome jacuzzie. The front desk staff was good but could have been friendlier. They took care of my check in, but carried on with their personal conversation. Doing their job but not really being a good host.

"Everything ok"

3
08/07/2016

We got everything we expected... but no more... indoor pool, complimentary breakfast, Wi-Fi, comfortable and clean room. I used my air miles... but having to pay, I don't think this hotel would be my first choice in Moncton. Pool is small, internet connection not that great. The man at reception who served us was very cold and not much helpful... we got better service later from other clerks. We enjoyed the breakfast, which offered a nice choice of food and the bed was very comfortable. However, the price seems a bit high comparing to other hotels around, which offers the same type of comfort and services, with larger pool and hot tub, for a lower price.

"Expectations Met"

4
04/07/2016

We recently stayed at the BW+ in Moncton over the Canada Day long weekend and were happy with our choice -- with one caveat: the room we were in was right next door to the laundry area, so it was a bit noisier than we would have preferred due to voices in the hallway earlier in the morning than we wished to be awakened. I did speak to management and they requested the staff to keep the hallway conversation volume down and it did improve the next morning. Although we enjoyed the Jacuzzi, king-sized bed, fridge, and microwave in room #104 we would not choose to stay in it again for that reason. The complimentary breakfast offered was great all three mornings of our stay. There were eggs, sausages or bacon, several varieties of cereal, yogurt, breads, muffins and juices. Being lactose sensitive, I was especially pleased to see that almond milk was an option. A shame that the pancake maker was out of order for the duration of our stay. Cecille, the lady who appeared to be in charge of the breakfast area, was amazing and always friendly and bustling. There is a pool, but we didn't have an opportunity to check it out. The hotel itself is nice and close to the highway and it was easy to get around. The front desk staff members we dealt with were all helpful and friendly. While nice and close to the malls, this hotel would not be a good choice for someone who wanted to be within staggering distance to the downtown bar scene. The three main things that we look for the most -- accommodations that are clean, comfortable, and convenient -- met our expectations. We would stay here again.

"Never Let's me Down"

4
27/06/2016

All in all always a pleasant stay. Fresh Look and feel since my last Visit, and find this is great location for getting around greater Moncton Area. If anything breakfast could be a bit better. Staff helpful and rooms always clean.

"Good place"

4
26/06/2016

Stayed at the Best Western while in Moncton. The hotel was nice. The room was large and spacious. The beds were comfortable. Free parking, breakfast and wifi is also great. The breakfast was good. It included lots of muffins, fruits, croissants, cereals, yogourt, eggs, sausages. There was also a pancaje make which was great! The only thing that i wasn't too happy about was the location. It was a little off the city if you don't want to drive.

"Ok hotel but there are better ones in Moncton for sure"

3
23/06/2016

The room we had was very dated. The TV was not High def. (this bugs me more then most people). The bed was comfortable and the room was clean. The issue I have is that I stayed at the Hampton in Moncton two nights after this hotel and paid $10 more than this hotel and the Hampton was far newer, more modern and just much nicer overall for a little more money.

"Nice Stay in Moncton"

5
17/06/2016

Very nice place to stay, comfortable, modern and Great staff. I would recommend a stay here if you are in the area, pool temp could have been a bit warmer but it wasn't terrible either, I am a bit of a warm water kinda person...

"Always very satisfied"

5
16/06/2016

We always return to this hotel whenever we need accommodations in Moncton. We've consistently had excellent service and staff. We particularly appreciate the value for money at this establishment. The location of this Best Western next to Champlain Mall is a prime feature.

"Good Value For Your Money"

5
13/06/2016

This is an older hotel that has had some renovations done. The lobby area is stylish and modern looking. The room I had was modern but from the wood on the door and cabinet I could tell it was older. The room was clean, the beds also comfortable. The hotel provides a continental breakfast containing cereal, yogurt, eggs, sausage, toast, beagles, muffins and pancakes. Simple but good. The location is ideal, very close the the shopping mall.

"Maritime tour"

1
21/05/2016

Of all the hotels that we have ever stayed at this one has been the worst experience. We were here for four nights and unfortunately for us there are also some kids sports teams booked as well. There was so much noise from the kids playing ball in the hallways and running up and down that we did not get much sleep. There was not enough space in the breakfast area to accommodate the guests at breakfast so we had to take our food to a conference room that was being used for storage. To add to our displeasure our room did not get cleaned or bed made on one of the days of ou stay.

"Wheel Chair Accessibility"

3
16/05/2016

Great location, clean room, professional service, delicious breakfast...but when it comes to wh/ch friendly...my room was just fair. The bed was on a raised platform/frame which was very difficult for transfers. Way to much furniture with-in the room which makes it hard to wheel around in my chair. Bathroom door opened out and hid all light switches to the room. And that dreadful carpet on the floor makes it impossible to push wh/ch. But to be possitive... the wheel-in shower is done correctly. So over they can improve these special needs rooms for ALL the people who travel to and fro with mobility issues.

"A Nice Stay"

3
07/05/2016

We stayed for one night. Check-in service was fast and friendly. Our room was nice and clean with simple décor; and, overlooked the rear parking area and was quiet. The beds were comfortable. Check-out was also fast and friendly. Staff are very helpful. The breakfast buffet was o.k. but I didn't eat find anything that I felt like eating so enjoyed a cup of tea. We would definitely would stay here again.

"Exceptional service"

5
02/05/2016

Although I try to stay at as many Best Westerns as possible, this time was special, I was offered a complementary upgrade without having to ask! That is great service and makes me want to come back. They also had wine glasses in the room to booth. I don't like to drink wine from a plastic cup! Cheers!

"Nice location!"

4
25/04/2016

If you wanna be in the middle of it all this is a good place! The hotel is nice and clean and so are the rooms. Pool is a bit on the small side. Located close to mall and right off the highways that lead you to all the shopping spots. Most places in Moncton take 10 minutes to get to...

"Pleasant stay"

3
24/04/2016

Although the hotel was fully booked it remained quiet which was great. Rooms were spacious and the beds were amazing! Very comfortable. The pool area was nice but a hot tub would have made it better, and breakfast had a nice selection. We will definitely stay again.

"Very friendly & helpful staff"

5
19/04/2016

we arrived late in the evening to a very friendly welcome at front desk. Our room was very clean. After travelling all week it was the best sleep I had. The bed there was the most comfy bed I have ever slept in at a hotel! Breakfast was wonderful, lots of variety. Staff all very friendly and front desk very helpful when asking for directions. even supplied us with a little map of the surrounding city. Help us manouver the area with ease. I rate this Best Western one of the best I have stayed in. Whenever we are in Moncton again we will be sure to stay again!!

Ghislaine V, General Manager at BEST WESTERN PLUS Moncton, responded to this review
Thank you for taking the time to write us such a nice review. we appreciate your kind comments and look forward to your future visits.

"Great hotel "

5
10/04/2016

No complaints with this hotel. It was clean, staff were friendly- especially the nice lady that ran the breakfast, the pool was nice and not too busy, and it was close to shopping! We had a great time staying here for a family fun night. Hats off to the staff at Best Western!

"Thank you for a great stay."

5
10/04/2016

I cannot thank the manager enough for accommodating our booking through airmiles. We had redeemed for a junior suite, only to find out that for pets we were required to have an executive suite. To not disappoint they upgraded us without cost. Very clean and comfortable rooms.

"Nice place very close to Mall"

4
07/04/2016

My wife and I along with our daughter and her friend spent a night here while in the area for a sports event. The hotel was close to the venue and is very close to the mall in fact we could see the store front of the new Bass Pro Shops as it was about to open. The rooms are clean and the beds was comfortable with the only drawback was pillows that went flat through the night. The bathroom was clean and decent for space as I've been in hotels where the bathroom was tight as in the door barely has enough room to open past the flush but this was not the case here. Other than the TV and desk area it was a basic room. The free breakfast was good and there was plenty of places to sit. This area is just off the front door/lobby and at times I think could be cold in the winter with the front door opening. The indoor pool area was just off the lobby area as well and it was good for a dip or to keep the kids happy before going to bed. The nicest option is being walking distance from the mall. The street is very busy but our teen kids were happy being able to walk over to the mall. Also around this area are a ton of restaurants from fast food to pubs and sit down I give this place very good mark and would probably be 4 1/2 stars if that was an option. The staff were friendly and the room/building was clean and well stocked. A place I would stay again.

"March Group Room Block - Great Service"

4
29/03/2016

We booked a group block and had excellent service. There were many groups in at the same time as we were so check in was a tiny bit slower than normal, but understandable seeing the groups in over the weekend. Front desk staff were excellent - especially Bernie - the night auditor. Bernie's customer service was beyond any I've experienced before. The breakfast is sufficient and the staff in the breakfast kitchen were friendly and kept supplies up. There is a bakery just up the street called McBuns which you must visit - unbelievable. Thanks BW and Bernie!

"Nice place"

4
21/03/2016

Great place, close to malls and downtown, easy access to main highway. Lots of good restaurants within 110 to 15 minutes away. Good bed, clean, good breakfast. Front desk people need to be a bit more friendly and helpful.

"Stay-cation to see hockey"

4
14/03/2016

March break... we were all at home and the weather was wet and muddy... Could not snowshoe or do other out door activities, so we went to Moncton to see the Wild Cats take on the Sea Dogs... Great game, lots of action and solid playing (no fights). Did some shopping too, next door to Bass Pros... Great dinner at Montana's... All in all a great Stay-cation in NB.

"Nice stay"

4
13/03/2016

Rooms are very clean and spacious. Close to the area's shopping mall and city centre. Off the mayor highway that brings you all over the various parts of the city. Stays at the best western are always comfortable and homey rooms. Hotel is fairly new.

"good service with an upgrade:-)"

4
12/03/2016

On a pleasure trip with my daughter, it was fun to have an upgrade to a suite with a king bed(daughter loved that) and as I had forgotten my phone in my room and had to turn back, I called ahead and an obviously super busy receptionist took the time to make it known that it was no imposition and the phone was at reception as I walk in 10 minutes after I called:-) the extra mile that made the difference. Room was clean and well appointed and the bed was extremely comfortable. it was a good stay overall!

"typical Best Western... Wonderful staff, wonderful hotel, wonderful stay"

5
11/03/2016

I think the guys name on the desk was Jeremy. Was so friendly, and helpful. The breakfast was good, the room was comfortable. I never got to try out the pool, because there were so mannnnnny kids (March break). They should consider putting in a hot tub, but its not a show stopper.

"Room 301 is the best"

5
11/03/2016

Hotel was full of young hockey future stars but we did not hear any of them in room 301. Breakfast was good and hot. It was March Break so the pool was full, I would not expect anything less. I will be back when I need to stay in Moncton.

"Business Accomodations"

5
10/03/2016

The hotel is clean, the hotel staff were pleasant and helpful, and the facility is conveniently located to the main highway and has easy to access the rest of the city, and the airport. I would certainly stay there again

"Good place to stay in Moncton"

4
09/03/2016

This hotel is close to the mall, also not a far drive to other things. Rooms are nice and clean and there is a good breakfast. The only downfall I had was a couple summers ago when we stayed. There were baseball teams staying there, and the kids were running up and down the halls screaming. Drove me crazy, but not the hotels fault, the parents should have been paying more attention. Overall though, a good place to stay.

"Fresh "

4
06/03/2016

Just left Moncton after a few days for March break... it was a very pleasant stay. Check in was good.. rooms clean and comfy. Kids enjoyed the pool. Hot breakfast was really good and free. The dining room was clean and the staff very friendly. My first stay here and I would definitely return.

"Nice Hotel"

3
23/02/2016

I stayed at the Best Western in Moncton for 5 nights. The hotel is clean with a hot breakfast included. Breakfast is buffet style with a small selection but acceptable. The room was clean but the housekeeping service was not what I have seen before in Canadian hotels. They monitored my shampoo and soap usage and only replaced the small bottles when they decided there was not enough left for a shower. So on day 4 they gave me a new bottle of shampoo and conditioner and a new soap. The small bottles were quite empty by then and the soap was almost see through. I have never seen this before, if company had stayed over or I had taken an extra shower I would have run out of shampoo and soap. Also after cleaning the room they neatly stacked the pillows that had fallen off the bed on the floor, they didn't put them back on the bed. Very strange way to do things. The bed was however very comfortable:)

"Business oriented hotel"

4
14/02/2016

This is a BW Plus Hotel. Rooms are OK. Telephone shower head would be appreciated. Fitness room is small but equipped with new machines. Like many hotels the pool is not a training facilities, merely a relaxing facility. Rate are a bit too high for that kind of category hotel. Breakfast room is a bit small during rush hours.

"Great Location & Service"

5
11/02/2016

This hotel is ideally located near Champlain Mall for shopping in Greater Moncton. The rooms are excellent and well maintained. Free hot Breakfast with room rate is a plus. The service was outstanding.

"Excellent Chain of Hotels - Never disappointed"

5
08/02/2016

The room was very nice, with a comfortable bed and pillows. Breakfast was great. Staff very friendly. If you enjoy a relaxing bath, the tub is a good size. Excellent location. Mall nearby, Bas Pro, Movie Theatre, lots of restaurants to choose from. No complaints!!

"Very good despite the hockey tournament."

4
05/02/2016

Despite the very packed hotel and the horrid road conditions (snow) in the area, staff went out of their way to ensure my comfort. Room was comfortable. Much needed rest. Thanks. Will stay there again. Very close to the mall.

"Great!"

4
02/02/2016

We had the Jacuzzi suite, and it was extremely nice! Very clean, and very comfortable beds and sheets! Breakfast was great! Lots to choose from, eggs, sausages, pancake machine, and well as a variety of bread, english muffins and bagels, and much more ! We had our own entrance from outside as well as inside which was fantastic, made it easy to bring our luggage in and take it back out. I would definitely recommend staying here! Will definitely be back to stay!

"A very stylish room with next to zero space to move around in it."

3
11/01/2016

The decor was a ten out of ten-I mean it was great decor-but there wasn't enough room in the room to swing a proverbial cat in it. Really-it was freakish-if people floated around in the air it works-but since they don't-it didn't work-and it was pricey, maybe because a large shopping area was only a short walk away. When I stayed at this particular Hotel there were plenty of kids there-so much so you had to be very careful walking into the lobby. Staff friendly-free cooked breakfast that consisted of reconstituted eggs which makes scrambled eggs but they don't tell you its basically just a cooked 'egg mixer' as opposed to it being scrambled eggs made from actual eggs. Bacon or sausages were available also-and all kinds of bread products. Three cheers for toast. Coffee available 24/7-internet available and a computer kiosk in the lobby to make everything go better. For me, since I'm not ten years old, I found the lack of space in the rooms annoying enough for me to leave before I had initially planned to. Oh well.

"Great Stay"

4
09/01/2016

Had the suite with king sized bed and Jacuzzi and was very pleased with the room. Bed was very comfortable. Pool was small but nice. Didn't have a chance to use the fitness room but it had the basics for anyone looking to get in a quick workout. Location was great; right next to the mall and highway and a short distance to downtown. Continental breakfast was great! Highly recommend this place!

"Great Place to Stay"

5
09/01/2016

I will be coming back to this hotel, all the staff are friendly and very helpful , and the breakfast was good. The room was very clean. I would tell anyone this is the place to stay if going to Moncton.

"Great location and experience"

4
24/11/2015

The hotel is located next to the Champlain Mall in Dieppe. This location is downgtow Moncton and you can walk to restaurants, shopping and attractions ( tidal bore ). Breakfast room (hot & Cold ) is included with room rate and the beds are excellent giving you a great sleeping experience. The hotel is popular because of its' location and offers a quality and value focused experience .

"Great stay"

5
24/11/2015

This hotel has been in operation for many years but it looks like it must have been renovated recently because the lobby and rooms are in excellent condition and offers a modern design and comfortable atmosphere. The check-in was quick and service was good. The free hot breakfast in the morning was surprisingly very good and seating area comfortable and relaxing which was very nice. The location is very convenient because it is close to shopping centers and downtown. I would highly recommend this hotel and will return.

"great breakfast"

4
18/11/2015

Had an up grade on the room great suite the continental breakfast was also pretty good would come back again anytime. The point system works really well and I find I end up with many free nights at the end of the year

"excellent hotel"

5
14/11/2015

very nice appearance and staff very helpful. very nice room. was located well for me for my business travel requiremetns and also very close to shopping. within walking distance. the morning breakfast was very well laid out and no shortage of anything. hats off to the management and staff. well done.

"Very Clean and Friendly"

5
12/11/2015

Walked into a very well clean lobby. Staff was able to assist right away and very friendly. Room was spotless and very modern. The pool area was well kept. Breakfast was included and lots of options to choose. Will definitely be back again.

"Dark and dreary"

3
01/11/2015

The atmosphere at this hotel was stark, dark and dreary, despite staff reporting that the hotel is only 15 years old. The room was clean and the bed was comfortable. Breakfast was awful, with horrible tasting reconstituted eggs. Just average.

"Terrific Staff"

5
31/10/2015

Stopped in at this hotel on our trip to Canada's east coast. Hotel staff were very friendly and helpful checking in and out. Breakfast was very good as was the service staff. Would recommend this hotel to travelers for both single nights or extended stay.

"Best Western PLUS Moncton great spot and close to the Airport"

5
29/10/2015

I have stayed at the Best Western PLUS Moncton on 2 other trips and never been let down (On my last trip my room wasnt ready so they bumped me up to a jacuzzi suite!!) The staff are friendly and they even have laundry facilities if you need them. The have a hot free breakfast (bacon, eggs toast) as well as fruit, bagels and cereal. The bed was king size and great!! You could do far worst then to try Best Western PLUS Moncton if your in the area.

"Nice room, Good location. Front of lobby untidy!"

5
26/10/2015

Good hotel. Quiet and clean. Breakfast was excellent. Stopped in Aug. for 2 nights on our way to Halifax for a wedding and again in Sept. for 3 nights on our way back. Check in was easy and quick. The room was very comfortable and looked like they had been renovated recently. We did not take advantage of the pool or gym as we were extremely tired from our 10 hr. Drive. But they both looked great. Located from quite a lot of shopping, and in walking distance. I was disappointed in how much discarded smoking materials were around the entrance. I had relatives who live in Moncton visit us there one night and were appalled at the mess. I specifically asked about where the smoking area was when I checked in, as my wife has asthma, and was told that by NB law they had to smoke several meters away from the hotel, which would have been the other side of the parking lot. Obviously this was not adhered to and the mess was there for a couple of days, until I left anyway, not sure how long it was there after I left. Not sure why the staff did not enforce this law/rule. The other downside was the exit and entrance are on a busy road so you must take a lot of caution.

"Great stay!"

5
26/10/2015

Excellent stay. Nice rooms. Clean and comfortable. Beds were very comfortable. It was nice to have a fridge and microwave in the room. And the dishes were an added bonus. Breakfast offered lots of food and options.

"Nice place to stay"

4
24/10/2015

Hotel is great. Staff friendly and warm. The rooms were decorated in modern décor and very clean. They are small, however having a fridge, coffeemaker & in-room safe in our room trumps the size every time. The beds are VERY comfy! few things of the management should look at 1) Breakfast is same almost everyday. some change in menu would work 2) Closet small in few rooms

"Nice place to stay on the way home"

4
22/10/2015

We opted to stay here to break up what would have been a 14 1/2 hour drive home. Nice place they have there - the room we stayed in was very comfortable - comfy bed and pillows, high-speed wireless was quite fast, and we even tried out the jacuzzi-style tub (though I didn't like the number of mirrors around the tub). Check-in was good and friendly; check-out was effortless. We skipped breakfast but got coffee - it was OK. All in all, a great place to spend a night.

"Great hotel"

5
20/10/2015

Hotel was bright and well decorated - newly renovated. It had a very warm and friendly feel. Staff were incredibly helpful. I would definitely recommend this hotel. Breakfast was great and there was an amazing attention to detail.

"Very Clean, Perfect Location and Great Breakfast!"

5
19/10/2015

I would definitely return to this hotel! I contemplated, only because we normally stay at another hotel chain however I was very happy with our stay. If you are not from around this area, getting around is VERY central from this hotel. Minutes from shopping, major highways, restaurants etc. Walking distance (5 minutes or less) to a major shopping centre. The breakfast was basic (had everything you could want however eggs, sausage, oatmeal, yogurt, fresh fruit, pancakes, bagels etc) however very clean, the staff working in the kitchen was the friendliest I have ever seen The rooms were decorated in modern décor and very clean. They are small, however having a fridge, coffeemaker & in-room safe in our room trumps the size every time. The beds are VERY comfy! The pool is small however even though the hotel was full, we were the only ones there and it was very clean with lots of places to sit to watch the kids. Thank you for an amazing little family getaway!

"Stay at the Moncton Best Western"

5
17/10/2015

The coziness, the atmosphere, the Maritime charm, it's all there. Their breakfast is always fresh and included in the cost of the room. The bed was extremely comfortable and even my wife, who has fibromyalgia, found it to be excellent. When in Moncton, I wouldn't stay anywhere else.

"Great staff!"

4
15/10/2015

The lady at the front desk really helped me out with my check-in and check-out. Since I had been confused when booking online on how to add my government discount, she also helped assigning the best rate for my room!

"Impeccably Clean"

5
13/10/2015

Spent a night at this hotel on Thanksgiving weekend while in town to attend a wedding...I was very impressed with the service and the cleanliness of the hotel....I had by mistake booked a handicap room and upon seeing this I was upgraded to a jr. Suite (as it was all that was available )as to keep the hanicap room free for someone who might need it. Beds are very comfy as are the pillows and duvet. The location is great for any one wishing to do some shopping...large shopping center right across the road including a new Bass Pro Shop! I will most definitely stay tbere again!!

"Great location!"

5
13/10/2015

Great hotel. Quiet and clean. Breakfast was excellent. Stopped in Aug. for 2 nights on our way to Halifax for a wedding and again in Sept. for 3 nights on our way back. Check in was easy and quick. The room was very comfortable. We did not take advantage of the pool or gym as we were extremely tired from our 10 hr. Drive. But they both looked great. Located from quite a lot of shopping, and in walking distance.Highly recommend this hotel. The only downside was the exit and entrance are on a busy road so you must take a lot of caution.

"Clean and comfortable"

5
07/10/2015

This appears to be a fairly new hotel. The lobby is small but functional with the breakfast room off to one side. The staff was very helpful and courteous. The rooms are pretty standard North American size and there is nothing unusual about them - they are clean and functional. The beds are comfortable and the rooms are quiet ensuring a good night's sleep. The bathrooms are the usual size and everything was in excellent repair. The hotel is close to major shopping and gas stations. The best part of the experience was the breakfast. Most hotels use "liquid eggs" for breakfasts but most tend to overcook them. The person doing the eggs here does them to perfection and you think that you were eating fresh cracked eggs instead of a restaurant product. The breakfast room is very clean with an excellent selection of items that are always being replenished. We were there on a weekend when several youth teams were staying the night. We did not experience any noise problems so the rooms must be soundproofed. A suggestion if you find yourself in the same position re: teams - find out what time their breakfast call is and then plan to go to breakfast either before or after them. Competing with a hoard of hungry teenagers at breakfast is not for the feint of heart.

"Clean curteous Hotel"

4
06/10/2015

First time staying at this hotel,,,checked in here After leaving another hotel in the area,,,,,the front desk staff were very courteous and helpful....the room was clean and bright,,,,,,free breakfast every morning with a nice selection and again the staff were very efficient,,,,wouldn't hesitate to stay here again

"Just what I needed"

4
05/10/2015

This hotel is very conveniently located, was very clean, beds are super comfortable, free wifi, etc.. Speedy check-in and check-out. It was perfect for my post-flight stay. Was not able to take advantage of pool and breakfast so I will not comment on those.

"Another good Best Western Hotel"

5
01/10/2015

Like all Best Western hotels I have stayed in, this is a clean attractive hotel with a friendly staff. Saturdays and Sundays the hotel may be fully booked and the breakfast area is not large enough to accommodate the guests. The breakfast staff are friendly and very hard working.

"Beautiful hotel... toddler found dirty thing though..."

4
28/09/2015

This hotel is beautiful, the rooms are lovely, the pool has amazing hours for a hotel pool. The breakfast was good for a complimentary breakfast. Only problem was, we found black mold in the bathroom on the handle where the handle attaches to the shower wall and our toddler found a pair of dirty underwear under the air conditioning unit. I understand that this type of thing can happen, but the desk clerk on check was very unhelpful and really offered us not even an apology for this situation. All she did was tell the other desk clerk to send housekeeping to see her. This is the part I found disappointing.