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Best Western Plus Hotel Lamplighter Inn & Conference Centre, Londres

4.5/5  - basé sur 1308 notations.
591 Wellington Road S, N6C 4R3, Londres, Canada - visualizzare mappa

Benvenuto nella tua lussuosa seconda casa: un hotel di London che offre un servizio di prima qualità e sistemazioni magnifiche. Gli altri hotel di London, Ontario, non possono competere con noi. L'oasi dell'atrio dispone di una piscina e di uno scivolo ad acqua, per i bambini di tutte le età. Ospitiamo ricevimenti nuziali nel corso di tutto l'anno, disponendo di una zona per conferenze ampia circa 850 metri quadri. È il luogo perfetto in cui dire "sì, lo voglio". Questo hotel di London è vicino all'ospedale. Se sei in città per un evento speciale o per garantirti un'eccellente assistenza sanitaria, sei in buone mani. Questo hotel per famiglie di London, Ontario, offre soggiorni idilliaci. Nelle vicinanze dell'hotel ci sono campi da golf e si svolgono festival estivi. Il campo da golf East Park Golf Gardens, dotato di parco acquatico, è una delle attrazioni più popolari della zona. Il centro per eventi Budweiser Gardens attira un gran numero di turisti ed è il miglior centro conferenze di London. Offriamo servizi di grande qualità per l'organizzazione di matrimoni a London, Ontario. Non dovrai preoccuparti di nulla durante il giorno più bello della tua vita: sarà tutto perfetto. Se invece ti trovi in città per motivi di lavoro, potrai occuparti degli affari senza alcun problema. Questo hotel di London ospita regolarmente viaggiatori d'affari della London Life, della General Dynamics, della 3M e del London Health Sciences Centre. Nel nostro atrio troverai palme esotiche, laghetti con pesci rossi e cascate. Questo hotel di London è la sistemazione ideale per chi visita l'ospedale locale e garantisce un soggiorno eccezionale a tutti i tipi di viaggiatori. I nostri ospiti vengono a London per affari, per piacere o perimportanti eventi familiari. Non dovrai spendere troppo per un soggiorno incredibile: il miglior hotel della città è anche molto conveniente. Al momento del check-in deve essere presentata una carta di credito valida. La carta di credito utilizzata per il pagamento delle prenotazioni deve essere intestata all'ospite che soggiorna in camera. In caso contrario, prima dell'arrivo deve essere compilato il modulo di autorizzazione per addebito su carta di credito. La piscina e lo scivolo acquatico vengono chiusi occasionalmente per consentire lo svolgimento di cerimonie nuziali. Contattaci per maggiori informazioni.

Best Western Plus

Hotel Lamplighter Inn & Conference Centre

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
  • Stanza dei giochi
    Stanza dei giochi
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
Traveler's Choice
 
Basato sul parere di 1265 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
814
Molto buono
306
Nella media
90
Scarso
38
Pessimo
18
CONSULTARE I PARERI SU
Affari Affari
245
Business Business
140
Da solo Da solo
43
Di coppia Di coppia
113
In coppia In coppia
203
In famiglia In famiglia
705
Viaggio con amici Viaggio con amici
60
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Resort Close to Home"

4
04/10/2018

The hotel staff were very welcoming upon arrival. Room was clean and had everything we needed except a microwave. Bed was very comfortable. Love having 4 pillows. Pool area busy. Many kids there without parents. Only one lifeguard enforced parents being on the pool deck while kids are there.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for taking the time to post your review. We are very happy to know you felt welcome upon arrival and found the hotel clean and well appointed. We are sorry that you were not aware but we do supply microwaves upon request or you can even ask for one when making your reservation. Our pool is a Class B pool meaning that it does not require Lifeguards. Children under 12 years are to be accompanied by someone 16 years or older. Our waterslide does require lifeguards at the top and bottom when it is in operation. Often we do have a third guard on the pool deck which is maybe what you observed. They keep an eye on the pool but also are doing pool tests, towel service, first aid as required, crowd control and go into the rotation on the slide. It is clearly posted that all children under 12 years must be accompanied by an adult. Our hotel is a busy family hotel but mid week visits can be a very different experience. We hope you will return again when you are looking for another close to home getaway.

"Impressive Motel/Hotel"

4
03/10/2018

We did an overnght stay at Best Western Lamlighter in London Ontario on Sept29,2018,& it's a great place to stay, awesome comfortable beds,we fell asleep wihin 5 minutes, rooms were pretty quiet from outside noise, & very clean (9 out of 10), bring your swim suit, they have have a decent pool with waterfalls in the Atrium, had breakfast at their busy in house restaurant (Shelly's), & food was excellent & service was quick, despite being busy,the staff at the hotel were great & professional, well trained & hard workers. The price of the room was excellent, we received the wedding rate, which was the same with two other hotel companies that i checked out, & the competition offers less amenities & services, keep in mind that the Best Western Lamplighter Inn is a higher end hotel, compared to your mainstream hotels, so their REGULAR room rates were about 10% higher, which we thought was a deal, considering you are getting great service/staff, delicious food, nice rooms, extremely comfortable beds,exercise room, lots of parking,close to 401 Hwy, close to many stores & businesses in London, and a decent swimming pool. I hope this review helps all travellers & i am sure you will enjoy your stay at Best Western Lamplighter Inn, unless you are a consumer that can never be satisfied.?? By Vinny.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review and for sharing your positive experience with others. We are thrilled that you enjoyed your visit and found the staff caring and professional. We hope you will visit us again when you have the need for accommodations in London or even just for a visit anytime! We appreciate your comments very much.

"Nice"

3
03/10/2018

My kids absolutely loved the pool and water slide area, however it was SO busy. Made it very hard for my youngest child, my three year old, to enjoy. She also wasnt allowed to go down the water slide with a parent, and she was very upset about that. The room was mediocre at best. It was also very disappointing that there was no continental breakfast included. For being as expensive as it was to stay there, I was very disappointed with these things. Also, SUPER confusing to find your room.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are sorry that your youngest was not able to ride the slide this time. There is a 4 foot rule to ride it based on the design of the design of the slide and the government licensing to operate it. At no time is it safe to ride down the slide tandem. We are sorry that you did not care for your room. We do have 16 different room types at our hotel so perhaps there would be another room type that would work for you better. Our hotel is a sprawling property but we do have maps in all of the guest rooms located in the guest directory. Staff also are used to helping people find their way around. Breakfast is not included at our property but is available all day in the restaurant. We also have a Wake Up Special for $6.75 Monday to Saturday until noon that we are told is of great value. We hope you will bring your little one back to ride the slide when she is a little taller. We would welcome you and your family back any time!

"Birthday Gift"

4
02/10/2018

Stayed 2 nights for my husband's birthday. Stayed in a king size suite with Jacuzzi tub. Everything was good. Found room a bit warm even with the air set at 68 at night. Had a very good inexpensive breakfast at adjoining restaurant.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy Belated Birthday to your husband! Thank you for choosing to stay with us for this occasion. We are very happy that you enjoyed your experience and hope you will return again soon!

"Clan Gathering"

5
01/10/2018

Our 69th Clan Gathering ran smoothly. The meeting room was beautiful, the staff friendly, the food was excellent except for the coffe-extremely strong. The pool area was beautiful to walk around and enjoy the trees and flowers. I would look forward to returning again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for choosing to have your Clan Gathering at our hotel. We were thrilled to have you here and very happy that you enjoyed our staff, accommodations, service and conference space. We look forward to having you stay with us again in future!

"40th Wedding Anniversary Party"

5
25/09/2018

Our first stay at The Best Western Plus Lamplighter for a 40th anniversary party. My husband and I enjoyed our overnight accommodation. Clean, Comfortable, Courteous and Delicious meals. Looking forward to our next trip to London, Ontario's Best Western Plus Lamplighter. M&R

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy 40th Anniversary! We are thrilled you had a great celebration and hope you will visit again the next time you visit London. Congratulations on 40 years!

"Leisure Convention"

4
24/09/2018

Stayed with a group at a collector's convention and auction and enjoyed the hotel amenities and service very much. The hotel located us all in close proximity to each other to make it easier to convene meetings and share experiences.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are happy to have you stay with us and thrilled that you enjoyed your experience. We hope to see you again for another convention or just a visit!

"Great Hotel"

5
22/09/2018

Best Pool area in a hotel that I have ever seen. The rooms are a nice size, clean and comfy. The hotel has plenty of parking so you never have to worry about not getting a spot when you return back to the hotel at night. The staff are very nice as well. Will definitely stay here again

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you enjoyed your Lamplighter Inn experience and look forward to have you visit us again soon!

"Excellent Hotel"

5
21/09/2018

Best hotel in London area, there is no point looking anywhere else. Comfort and convenience with everything you need on hand. I have never used the pool area but it emits no smell and is not noisy at all. King beds are extremely comfortable. Staff are always willing to lend a hand anytime.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are delighted that you enjoy our hotel and thrilled that you enjoy the comforts and convenience of our property. We look forward to having you stay with us again the next time your travels bring you to London!

"Great place to stay in London"

5
20/09/2018

Right from check in to check out the experience is wonderful. The restaurant staff are excellent and kind. The bar/lounge was crazy busy the night I was in it but the bartender was amazingly attentive.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that your experience was a positive one with both the hotel and the restaurant. We look forward to having you visit again then next time your travels bring you back to London!

"Love the slide!"

5
18/09/2018

The pool area was great. Clean and comfortable. It's a great place to bring the family for alittle vacation without the expense of getting on a plane . The rooms were clean very comfortable. Lastly staff responded to any requests promptly and we loved that we could speak with the front desk via text rather then calling

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy you found the hotel clean and comfortable and a great place to bring your family for a vacation! It is great to know that you enjoyed the pool and found our staff to be very responsive and attentive. We love that you found our "text concierge" system useful. We hope you will visit us again soon.

"Nice Hotel"

5
17/09/2018

I was surprised at the amount of less than excellent reviews for this establishment. I have stayed here several times now spread out over ten years and I have nothing but good to say about it. A lot of the negativity seems to be directed to the pool area, but there are rooms that aren't adjacent to the pool that should be available upon request. Most establishments have restrictions on food and drink in the common areas. If you're traveling with children, you may want to be close to that action, but as a business traveler I found my room clean, comfortable and quiet. The staff was friendly, courteous and helpful. There is a restaurant and bar on site that has a decent menu, reasonably priced for a hotel. There are also many decent restaurants within a short walk (which I took advantage of without a vehicle in the lovely September weather), and many more within a short drive. I travel quite a lot on both business and leisure, and I'd definitely stay here again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review of the Lamplighter Inn! We are very happy to have you back to visit and certainly appreciate you sharing your insights and positive experience with others. We look forward to welcoming you back the next time your travels bring you back to London.

"Excellent Stay"

5
12/09/2018

Stayed for one night in an atrium room on second floor overlooking pool with balcony. Queen bed with sitting area, 2 TVs, mini fridge, microwave upon request, separate shower and tub, heat lamp,...etc...nice room, just a slight problem with ac during our stay...room would not cool down. Pool and hot tub outstanding as usual. They actually were able to open the roof panels of the pool area to allow in fresh air! Room was very clean as was the hotel in general. Would recommend to all and our go to place when visiting London.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you had an excellent stay with us! We hope the air conditioning issue was sort lived and it was able to be resolved quickly for you. Our Atrium roof does open. As a matter of fact we just replaced all of the glass in it this summer! A newer technology and definitely a nice fresh look. We hope you will visit us again soon. We appreciate you sharing your positive experience with others.

"Very relaxing and comfortable The staff was exceptional"

5
11/09/2018

Our stay was totally a great experience. The staff was fantastic, the room was impeccable and comfortable. The beds were very comfortable.The restaurant's breakfast and dinner was very good. Again the staff was great.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for taking the time to post your review. We are thrilled that your accommodations, interaction with our staff and your restaurant experience were all very positive. We look forward to welcoming you back soon! Thank you for sharing your positive experience with others.

"Sept"

5
09/09/2018

Great place to stay. Great swimming pool. Staff are very friendly. The restaurant was very good. We will come back again, we were there to take care of some business but we will come back for some fun.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that your visit was a positive one and look forward to welcoming you back for some fun the next time! We appreciate you choosing to stay with us.

"Better than expected!"

5
03/09/2018

Beautiful property, close to many sites. The pool was very relaxing. Rooms were VERY quiet, despite being close to the pool and waterfall. Would definitely stay again. Close to restaurants and attractions. A tad expensive for a holiday weekend, but suite room was so comfortable.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are very pleased to have you stay with us and thrilled that you enjoyed your accommodations and the pool and tropical atrium. We look forward to having you back to visit in future!

"A place for all ages!"

5
02/09/2018

Best Western Lamplighter Inn London Management hits a homerun again. They made arrangements for the room of our choice overlooking the pool and water falls. There was even a little anniversary something for us in the room when we walked in, wow thanks Jim! It was the perfect stay for our anniversary. It's a place you can go where you don't have to worry about the weather outside. The tropical setting around a pool, hot tub and waterslide is very relaxing. We especially love our own private balcony overlooking the area and enjoy a nice glass of wine!! It is located in an area with a mall and many restaurants close by, we usually like picking something up to eat and enjoying it on the balcony. The rooms are clean and the staff is very pleasant you can tell the Inn is very well-managed. Thanks again Jim, for A great anniversary stay! We will certainly be back with family and friends. Dino & Kim

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Congratulations Dino and Kim on your Anniversary! It was nice to have you back to stay with us. We are thrilled that you chose to celebrate with us and appreciate you sharing your positive experiences of your visits to our hotel with others. We look forward to welcoming you back again the next time! Thank you for taking the time to post your review...

"Great place for family getaway"

5
02/09/2018

Great place to stay if you have young children or are young at heart. Beautiful Hotel with a large pool area with slide of kids coming out of the Lighthouse. Rooms are spacious and very comfortable. Staff are welcoming and friendly. Nice restaurant on site with good prices. Great breakfast.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for choosing us for your family getaway! We are very happy to know you enjoy the tropical atrium, pool and waterslide. It is even better to know that your entire family had fun riding the Mountain Slide. We pleased that you had an opportunity to enjoy most all of the hotel amenities. We look forward to having you stay with us again.

"Great Pool"

5
31/08/2018

We rented two rooms and had two families stay the night. This was our mini little holiday for the kids, spent most of the afternoon in the pool and hot tub, then spent the following day at Story Book Gardens. Unfortunately the kids were a little too small to try the water slide, which was a lot of fun. Overall the kids had a great time, our eight year old daughter cried when we left, both little girls wanted to stay longer in the hotel. We found the staff to be very friendly. Room was great.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your experience with others! We are sorry that your children didn't meet the 4 foot rule for the waterslide. This is a licensing agreement to operate the slide based on the design of it. We unfortunately cannot bend the rules on safety. It is nice to know that despite that your whole family enjoyed the pool and your Lamplighter Inn experience. We hope you will return again soon. We are sure that it won't be long and everyone will get to ride the slide for another fun Lamplighter Inn experience.

"Our Favorite Place to stay in Canada."

5
28/08/2018

We love staying here! It has the nicest pool I have seen in a hotel. The water slide is also a lot of fun! We make a point to stay here one night ever year as part of our Canada vacation. It is also only about 15 minutes from Storybook Gardens. So with kids it is a plus!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so honoured that we are your favourite place to stay while in Canada! We are thrilled that you keep coming back and enjoy the pool, atrium and waterslide. We look forward to welcoming you back when your travels bring you over the boarder again and back to London, Ontario. Thank you for sharing your positive experience with others.

"One of my favorite places to stay each year at convention time"

4
27/08/2018

What a very clean and comfortable stay! This is the third year we have stayed. The pool area is amazing and the rooms are clean and spacious. My only complaint would be that I asked the front desk for new towels and had to call more than once for them...four hours later. There was a very nice young man working the front desk, Joshua S. He helped us find a specialty restaurant that we were looking for and was very helpful.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review. We are thrilled to have you back and so happy that you find our hotel clean and comfortable always. We are so sorry that your towel order took so long. We just implemented a new paging system for our porters. Perhaps there was a technical error in the order? Regardless if you ever have an issue like this in future please do not hesitate to call Guest Services with a reminder. No request should ever take that much time! We look forward to welcoming you back the next time!

"Fun weekend"

4
27/08/2018

Fun weekend...great pool and water slide. Very busy on the weekend. Close to many restaurants and shops. A little pricier than expected. Nice to have a restaurant attached. Walking distance to restaurants.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you had a fun weekend and enjoy the hotel and all of its amenities. We hope you will return for another visit soon.

"A comfortable night in a kid friendly space"

4
26/08/2018

We really enjoyed staying and using the pool and hot tub. My children were a little disappointed they were too small for the water slide. The parking lot is difficult to turn left out of, especially during evening rush hour. It's a little bit expensive for a stay in London Ontario at $200 per night.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are pleased that you enjoyed your visit and the pool and tropical atrium. It gets even better as the weather gets colder out and the tropics still exist under the dome. We do have a 4 foot rule on our slide which is part of the licensing agreement to operate it based on the slides design for safety reasons. It is difficult to make a left turn however there are traffic lights at each intersection which does offer relief in regular intervals. We hope you will return again when your children will be tall enough to get their turn to ride the slide!

"Close to the highway with attractive pool"

3
20/08/2018

Location is easy to reach from the highway with a good-sized parking lot. Outside doors are located around the perimeter of the building so you can park and enter in the vicinity of your room rather than through the front lobby every time. The pool is the main attraction here and we chose a room with an atrium view but I'd make a different choice another time. The proximity to the pool meant the room was uncomfortably humid. Sheets, towels, and clothes were slightly damp and even the carpet felt moist underfoot. The HVAC in the rooms had a strong fan and kept us cool but it simply couldn't compete with the mass of water in a huge indoor pool. Rooms farther away still had excellent pool access but were much more comfortable. Something to consider, at least, when you're making your choice. The room was equipped with a bar-sized fridge and desk-level outlets convenient for charging. The tiny bathroom accommodated both a standup shower and a separate tub along with the toilet, leaving little remaining space for the door to swing. There was a minimal gap under the door so it wouldn't pass over the floor mat, contributing to the jam-ups. A little adjustment would make a world of difference. The sink is just outside the bathroom, with a good-sized mirror and large vanity, so that made getting ready in the morning a lot speedier. Taller patrons will have to limbo a bit to get wet under the shower head; it's just a bit too low on the wall. Lots of hot water, though, and good water pressure.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to have you with us and pleased that overall your visit was a pleasant one. We are sorry that you found such humidity in your room. Although one may think with a huge pool in close proximity our experience is that this typically does not cause such humidity. This summer has been extra humid and just as we have all been battling it at home we have had a few issues here as well. Fortunately we have taken extra precautions to prevent this problem and going forward we hope it remains a very isolated occurrence. We hope you will visit again when you have the next opportunity to visit London!

"My kids love this place"

5
20/08/2018

This is a perfect place for families. My kids love the pool and water slide. The room was big and clean and very close to the pool and games room. We had a blast and will be back again in the future. A+

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to have you stay with us and thrilled that your children enjoyed their Lamplighter Inn visit. We look forward to having you visit again in future!

"Ultimate customer service and facility"

5
19/08/2018

We stayed at London Best Western Plus Lamplighter Hotel this weekend. We heard great things and were excited to stay there while visiting friends in London. Upon arrival you sign up to be able to receive texts from the front desk or send them any requests. The hotel staff were very accommodating. Eg. 1. Needed a scent free room and they ensured we had that. 2. Ac wasn't working optimally so they provided fans within a good time frame The pool was not overly crowded. One recommendation I would have is to have marking paint like neon orange on the steps of the pool where the slide to make them more visible under the water. There are lifeguards on duty and everyone, including the adults had fun! There were lots of loungers. We had a king suite overlooking the pool with a balcony. The darkening drapes were great for sleeping in a wee bit. Nice sloping bath tub. Fridge in room. Very comfortable beds. Modern looking rooms. Shelley's Restaurant in front had good food options at reasonable prices where you could stay, order and pick up food to eat in room or have it delivered for 18% gratuity. Rooms that walk out to the water slide pool are 140s. A beautiful atrium attached to the pool. Staff were very friendly and checking in to see how things were and if we were enjoying our stay. We have stayed at many hotels when traveling and this one, by far was one of the best! Hotel is close to the White Oaks Mall. Thanks for a great stay!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review of the Best Western Plus Lamplighter Inn! We are very pleased you chose to stay with us and thrilled that your family enjoyed the overall experience. We hope you will return again in future when your travels bring you back to the London area.

"Wonderful experience"

5
19/08/2018

Really enjoyed our one night stay at this Best Western in London. It's close to the highway, has free parking and wifi. The entire place looks newly renovated. The room was big, and tastefully decorated. The beds were very comfortable. Front desk service was exceptional! Thank you!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for sharing your positive experience with others. We are so pleased to have you stay with us and happy that you enjoyed some of the newest renovations. We look forward to having you visit with us again in future.

"Everyone had a great time"

5
17/08/2018

Great hotel. Everyone loved the room pool area. VERY CLEAN! make sure when making reservations that they get everything you need. pool area was very clean and nicely decorated. the slide was very clean and entertaining. plenty of towels by pool side. WOULD AND WILL RECOMMEND TO EVERYONE. WILL GO BACK

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experience with others. We are thrilled that you enjoyed your Lamplighter Inn visit. We look forward to welcoming you back the next time!

"Love this place!"

5
14/08/2018

Once again the Lamplighter is a hit! We make this a yearly destination for a small family vacation....do some shopping, eat too much and swim to our hearts content! The staff here is fantastic, accommodations are wonderful and pool area is the best!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are thrilled that you enjoy your visits and keep coming back. We are very happy that we didn't disappoint once again and certainly look forward to your next visit!

"Worth the drive from anywhere"

5
14/08/2018

Great pool its heated and very clean awesome hot tub too. Great rooms VERY CLEAN. Very good food in the restaurant. The best part is there are no additional fees for parking and resort it's the price you see is the price you pay!!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you made the drive to visit us! Thank you for your review. We are so pleased you enjoyed your Lamplighter Inn experience. We look forward to welcoming you again soon.

"Lamplighter is awesome"

5
13/08/2018

The facility is always top notch, staff is awesome amenities are good Lots of things to do right at the hotel. Food is very good. Pool area is great for family fun. A very first rate experience for the entire family

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you taking the time to post your review. We are very happy that you enjoyed your visit and hope you will come back again soon!

"Kids loved it!!"

4
10/08/2018

Really happy we stayed at the Best Western Plus Lamplighter in London. Property is very clean and well maintained, and the kids really loved the pool area, and went on the waterslide over and over. An amazing feature, and likely the most fun pool I've seen in a hotel. Kids loved the games room as well. Rooms and beds were very comfortable. Hotel is close to lots of restaurants.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and sharing your positive experience with others. We are very happy you enjoyed your Lamplighter Inn visit and hope you return again soon!

"Lovely hotel with great restaurant"

5
06/08/2018

This hotel was quiet, very clean, the front staff were exemplary in their service. I enjoy peace and quiet with no inebriated people or screaming children so this was perfect. It has a lovely restaurant attached, although a bit pricey, it was nice not to have to drive after being awake since 5 am and taking a plane and a train

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are a family hotel so we are very happy that the time you were with us was a quieter one! We appreciate your comment on the exemplary service from Guest Services and hope you will return again when visiting London.

"stay"

5
06/08/2018

this motel is awesome .great for kids the room was laid out good and food in restaurant was great ,We have stayed here before and will continue to stay here whenever we are in London staff was courteous when checking in and also when leaving .

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to have you back to visit and thrilled that once again it was a great experience. We look forward to seeing again the next time!

"Best time ever!"

5
06/08/2018

Although we went for 1 night, we added a second night because we loved it so much. Immaculate and beautiful hotel and guest room. Most comfortable bed! Staff were all wonderful. Will definitely return

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you enjoyed your visit so much that you extended it! We look forward to welcoming you back the next time!

"Lounge and pool area with very nice rooms and reasonable rates"

5
04/08/2018

We were in London, Ont, for a wedding. When we entered the Hotel Lobby area and looked down from the lobby to the pool, it does take your breath away. That was worth the whole price of our stay. But we also very much liked the breakfasts and all of the accommodations for the wedding

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. Your description of our hotel makes us VERY happy. We are thrilled that you enjoyed the hotel, accommodations, food and your wedding experience. We hope you will return again to visit when your travels bring you back to London!

"Night Out at Lamplighter Inn"

5
03/08/2018

The Lamplighter Inn, is a great place to stay. The pool is clean never too busy,the rooms are big and comfortable. Great friendly staff. A couple, a family with young or older children would enjoy their night .

"Second time here and will be back again!"

5
01/08/2018

Absolutely love this hotel! It is meticulously maintained and all the staff is very friendly and helpful. It is conveniently located and the onsite restaurant was also delicious. We will be back again soon!

"AMAZING HOTEL"

5
27/07/2018

When Ronald McDonald House is full, the Best Western Plus takes the overflow family members. We were treated like royalty, what a FABULOUS place to stay at. We will definitely stay here again. Thanks to ALL the fantastic staff!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We were happy to have you stay with us. You are welcome any time! All Best Wishes to you and your family.

"Always a pleasure "

5
25/07/2018

Thank you to the staff of the staff of the Best Western Lamplighter Inn in London Ontario. We have stayed at your hotel many times in the past and it gets better every time! The rooms are always spotless, the staff is always friendly and they go out of your way to ensure you're comfortable. The games room was fixed up since the last time we came which was nice to give me my wife a break for half an hour and let the kids go play games. The pool is always so clean and the water is always lukewarm. We will definitely come back. Highly recommend this hotel to anyone in the area or anyone just passing through. Beneteau family

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are thrilled that you enjoy your visits and all that the Lamplighter Inn has to offer. We certainly appreciate you sharing your positive experience with others. Looking forward to welcoming you back the next time!

"Highly Recommend"

5
24/07/2018

I have stayed at the Best Western Plus Lamplighter Inn & Conference Centre last year and again was not disappointed. My husband, who has not stayed there for quite a few years, was extremely surprised on how updated and clean is compared to the last time he stayed. (This was many years ago) The staff were extremely friendly and the food at the restaurant was very satisfying We will definitely be making this our hotel choice when we are back in London

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so happy that you have returned and had an opportunity to enjoy some of our newest improvements. There is always lots going on so by the next time you will probably see even more! We certainly appreciate your comments and look forward to welcoming you back again soon.

"Great Hotel"

5
20/07/2018

Great hotel to stay at with a great pool, that has a water slide. Very helpful staff to help you when needed. The hotel has a great location that is convenient to go to St. Thomas as we did, so we could go to Day out with Thomas.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit, our staff and facilities. We look forward to welcoming you back again soon.

"Best Western Lamplighter Inn, London, Ontario"

4
18/07/2018

My first time at a Best Western and I was impressed with the staff and service. All areas were clean and staff were friendly and engaging. Food was great - only downside was that there was not enough staff in the bar/restaurant.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very pleased that you enjoyed your Lamplighter Inn experience and hope you will return again soon. We are sorry to hear that things were a little slow in the bar/restaurant though. We are very pleased to know that you enjoyed the food and found the staff friendly and engaging. We hope you will come back for another visit soon.

"Great staff, Great hotel"

5
17/07/2018

Although I was here for a conference, I was really impressed. From the moment of arrival at reception, I found the staff extremely pleasant and helpful. The rooms were clean and the bed very comfortable (tempurpedic?) Granted, the Atrium was rather warm owing to the weather in comparison to the halls to and in the various conference rooms. However, overall, the layout was very accessible and easy to navigate. The food was amazing. The cook took into consideration gluten free at every meal. The the variety and flavour was commendable. The serving staff were very pleasant and accommodating. The Lamplighter has a wonderful looking pool area with slide which I would think any kid would enjoy. I would definitely recommend this hotel for a conference, a family get away or other.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review of the Best Western Plus Lamplighter Inn! We are so pleased that you enjoyed your conference, our service food and hotel. We certainly appreciate you sharing your positive experience with others. We do have a couple of mattress choices. You most likely did experience a Tempurpedic Mattress as we have a wing of the hotel dedicated to them. We nope you will return again on business or for pleasure. We appreciate you review and hope to welcome you back soon!

"“I had ocassion to spend time in London for the installation of a new shoulder at St Joseph Hospital."

5
09/07/2018

I was cordially greeted by the staff who on finding that a hospital visit was the reason for my stay immediately lowered the rate to to less than the old age discount they would normally charge. I was also offered free shuttle service to the hospital and back which was a very considerate service. The room was spotless, all amenities one would expect were provided and the air conditioning was efficient and much appreciated. I since have returned multiple times for obvious reasons and have never been disappointed. What more could one ask, maybe a bottle of champagne and a bouquet of roses for my wife.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased to have you stay with us and hope you are feeling great since your surgery. It is nice to know that we could help the situation in a small way and appreciate very much you sharing your positive experience with others. We are thrilled that your visits have been positive ones and look forward to welcoming you back again soon.

"Awesome hotel, pool is amazing."

5
09/07/2018

We stayed here when we attended a wedding in town. The hotel was awesome but the pool and slide were amazing. The kids had a blast, so did mama :) The customer service was very good. Our room was stuffy and we weren't sure if the AC was working so we asked them to send someone to check it out. They did and said there was no problem, when we returned from the wedding the AC was working well. Check out took one minute.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are very happy to have been the destination for your overnight while in London. It is great to know that the pool and waterslide were a hit and that everyone involved had a fabulous time. We are sorry for the temporary AC issue but pleased that you asked for help so we could make things better for you. We look forward to having you visit us again!

"Wedding weekend mini vacation"

5
03/07/2018

Hi ... we were attending a wedding in Strathroy and the invitees arranged for people to be shuttled from the Lamplighter the day of the wedding ... we decided to make a weekend of it ... we are Londoners but had never actually stayed overnight at the Lamplighter ... what a great weekend ... service is top notch ... the room was gorgeous and quiet ...the bed was SUPER comfortable ... we enjoyed the pool and hot tub ... room service was fast, tasty, incredibly priced and very generous portions ... free parking ... wifi ... newspapers ... we are going to be staying at the Lamplighter again ... it felt like a holiday without leaving the city :)

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review of the Best Western Plus Lamplighter Inn! We are thrilled that you were able to stay with us and very happy to have been the host hotel for your family wedding. It is great to know that you enjoyed the service, accommodations and amenities. We look forward to welcoming you back again in future.

"Best hotel I stayed in for a reasonable price! And my dog could spend time with me!"

5
03/07/2018

I was undergoing surgery. The room catered to pets thankfully. The room was clean, didn't stink of others dogs, well decored, quiet and comfortable. The pillows were PERFECT because I needed propping up. The bed was comfortable too. Other than missing a microwave and the toilet paper difficult to get to, the place was perfect! There is a restaurant there too So the one taking care of you don't need to go too far. Thank you for the stay and that my girl could be with me creating less worry during my surgery.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for choosing to stay with us. We are happy to know that your surgery is now behind you and wish you all the very best in your continued recovery. We are happy to have been a little help in the process. In future we do have microwaves available upon request at no charge for any hotel guest. Typically supply is not an issue but it is a good idea to request early to be sure. We hope you will return again when you can just enjoy and not have to worry about any hospital adventure as well!

"Family gathering and the dogs too!"

4
29/06/2018

We stayed for a weekend for a family gathering (people from the US and Canada) to celebrate a 60th wedding anniversary and it was a huge success! Property was awesome! We had about 10 rooms booked and a couple with pets and everyone was very happy with their rooms. The kids of course loved the slide and pool; adults loved we could see them from the upper balcony without having to be right in the pool area the whole time. Would definitely go back!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and also for choosing us as the destination for your family gathering! We are thrilled to be part of such an important celebration. It is great to know that everyone enjoyed themselves and their time at the Lamplighter Inn. We hope you will return again the next time your travels bring you back to London.

"Awesome place to stay, whether for business, shopping or just relaxing!"

5
22/06/2018

I come here several times a year. Such an awesome hotel! Rooms are spacious and clean. All the hotel staff are very friendly and accommodating. Always get the atrium view as it is spectacular. Love all the trees and plants around the pool and hot tub. Restaurant on site and also a workout room. I won't stay anywhere else when I visit London!

roomsraven, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Afternoon Shirl, Thank you for completing our brief survey and submitting your valuable feedback. The information you have provided to us will help us to improve and deliver a memorable experience to you and other guests in the future. While keeping our surveys confidential, we also use the survey responses for future training purposes for our staff. If I can be of assistance in the future, please don't hesitate to contact me at 519-691-3421. We hope you will come back and see us again soon. Sincerely, Jenn Zimmer Guest Relations Administrator Best Western Plus Lamplighter Inn

"First Stay, but certainly not our last!"

5
18/06/2018

We stayed for one night and had an amazing time!! We were a little leary when we heard that there were numerous teams staying - but it only added to the fun atmosphere we all enjoyed during our stay. If you do stay, get a room on the atrium side, I would imagine it's a much different experience to face the parking lot instead of the gorgeous tropical atrium! We really felt like we were in Florida, the landscaping is gorgeous and beautifully laid out. The pool was open until 11 the night we were there, which was fun for the kids, and for us. Yes, the sports team families were drinking all over the place, but we did see security, and once the pool closed, everything quieted down. Lloyd at the front desk was helpful from our first reservation phone call, to check in, to texting me to see if all was well with our room. We had a blast and will definitely be making this our go-to place when our Family needs a little getaway!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review of our hotel. We are very pleased to have you stay with us and thrilled that it was such a positive experience. Weekends can be busy with teams so we are happy you enjoyed the festive atmosphere. During the week can be a great time for a quieter get away. We are very happy that your entire experience was such a pleasant one. We look forward to welcoming you back again soon!

"wedding stay"

5
17/06/2018

lived in London on and off my whole life stayed in a ton of hotels but this was my first stay at the lamplighter it was awesome really nice clean hotel we got a suite it had everything was clean and spacious wedding party all got ready there and there was enough room for everyone staff was also really helpful and really friendly will be staying here from now on when in London highly recommend

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you had an opportunity to stay with us. It is great to know that you enjoyed your experience. Thank you so much for sharing your positive visit with others. We hope to have you stay with us again.

"Great 3 night stay"

5
17/06/2018

Our experience from booking to checkout was perfection. In our group attending a near by wedding, all said the same. Friendly staff, excellent clean hotel and we enjoyed ourselves. Food at their restaurant/bar was excellent as was service. We highly recommend this hotel.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay with us at the Best Western Plus Lamplighter Inn. We are thrilled that you enjoyed the wedding you attended and the accommodations and service throughout the hotel. We appreciate you sharing your positive experience with others! Looking forward to having you visit us again in future.

"Love staying at this hotel"

5
17/06/2018

The rooms are clean and spacious, the staff is friendly and accommodating and the atrium is amazing! The text service made our stay so much easier. Worth every penny. Already looking forward to next year.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are very happy to have you stay with us and thrilled that you enjoy our hotel, service and value. We look forward to welcoming you back the next time.

"Great Place"

5
16/06/2018

We booked this BW through the BW reservation web page. It's all that was advertised. Easy check in. Large suite with a king bed that was very comfortable. Very clean with a great looking indoor pool. We would certainly recommend this motel for any type of guest.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you found us and even happier that you stayed with us! We hope you will return again the next time your travels bring you to London.

"Wedding"

5
03/06/2018

Our daughter got married June 2 2018 we had the exuit suite so the ladies could get ready, the hotel has a wedding planer that worked with her ,helped with recommendations for decorater s and flowers . All that attended were very impressed.We would highly recommend this for a wedding venue. Our meal was really good, and the hotel made sure if we needed anything they were on it. The beds were really comfortable,would stay there again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Congratulations on your Daughter's wedding! We are very pleased all was a success and you enjoyed the experience from start to finish. We hope you will return again for a more relaxing visit the next time. Thank you so much for sharing your positive experience with others.

"Service could be better"

3
02/06/2018

Hotel is very nice, and offers a lot. Room is great, clean and comfortable. The hotel is huge. So if your room is at the other side, will take a few minutes to walk to. Pool and water slide, a lot of kids. Close to 401 but will take a while to get to downtown with traffic. When I checked in (after work), I was offered the wrist band for the pool, but I declined and said I will ask for it when I want to use the pool after dinner. Then, after dinner I went to the reception again to get the wrist band. It was a different staff. She did give me the band, but asked me "did you get it when you checked in?" with a tone I did not like at all... basically implying "are you trying to get extra ones to get your friends in the pool". So if you do plan to get in the pool, just get the wrist bands when you check in.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We always encourage guests to take their wrist bands upon check-in. It is the only way that we can verify that it is hotel guests only using the pool. It is very unfortunate that some people do take advantage of the situation and come to the desk not only to get wrist bands when not registered but also to get extras for visitors. We allow so many per room because especially during peak periods numbers in the pool can reach maximum and we want to be fair to all of our hotel guests. We are sorry that you didn't care for the way you were questioned. We will certainly remind all staff to explain why it is important to encourage all guests to get their wrist bands upon check-in and not wait until later. We hope you will visit us again soon and happy that the rest of your experience was positive!

"Good stay for a wrong day appointmenr"

5
30/05/2018

My family and I opted to stay here after going to London for an appointment only to be told its the following day haha. I chose the Lamplighter because it had a nice pool so my child could swim. Wonderful choice. Pool is only 3ft to 4' 9 but it was good for families to enjoy. Our room was nice, the staff were awesome. However, if you go to the restaurant onsite, dont get the Muchos Nachos. Mine are better at home. They tasted fishy and bland. Nice restaurant though.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so sorry that you arrived on the wrong day for your appointment but pleased that you chose to stay with us regardless. It is nice to know despite a hospital visit you had a nice distraction for your child to play in the pool. We hope you enjoyed it too. Sorry to hear about your Nachos. We get many compliments on them. We hope you mentioned something to your server. This is not common at all. We look forward to having you visit again.

"Excellent hotel."

4
29/05/2018

The hotel was clean and nice and the staff were friendly and helpful. It was overall a great experience and I would recommend this hotel, especially for families. Disappointing there is no breakfast at this Best Western

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to know that you found the hotel clean and the staff friendly and helpful. We do have an All Day Breakfast in the restaurant along with a "Wake Up" special that runs Monday to Saturday for $6.75 until noon. We just do not include breakfast in the room rates at this property. We hope you will return again to enjoy another positive experience with us soon!

"great service!"

5
28/05/2018

Overall very good. Received a text a few minutes after checking in. I texted that evening for a corkscrew and I had it brought to my door within 2 minutes. Great place for kids. Hotel was very clean and the room was not fancy but very adequate for 2 adults and 2 children.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you enjoyed some great service while at our hotel. Thank you so much for sharing your experience with others. Thank you for mentioning the cleanliness of our hotel. We do take great pride in that and hope you will return again soon.

"Great stay"

5
27/05/2018

Travelled to London to visit family and pick up daughter from college. We live on Manitoulin Island and I rarely get the chance to travel. Staying at this hotel gave a vacation experience with the beautiful pool and hot tub area.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you had a fabulous stay and hope you will return again soon.

"Great service and atmosphere, perfect location to visit hospital"

5
25/05/2018

I stayed here for a week to support a family member in the hospital. The service was outstanding - a reduced hospital rate and a shuttle to and from the hospital during “work hours” had we needed it. It was so close that we walked instead, but in the winter in particular that would have been great. The staff were incredibly helpful, professional and efficient. I had a suite and it was clean and bright, and good value. The pool looked wonderful; I used the hot tub once for ten minutes and enjoyed it. I ate one meal in the restaurant and it was quite good. I would definitely stay here again, hopefully under better circumstances.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us and for taking the time to post your review. We are sorry that you were here for a hospital visit but pleased that you found the hotel, staff and amenities perfect for your purposes. We look forward to welcoming you back another time when you can relax and just enjoy the hotel! Thank you again for sharing your positive experience with others.

"Best pool in a hotel"

5
25/05/2018

Very helpful staff, they made adjustments on the fly to our reservation - extending the nights as we had to adjust to our busy schedule of meetings. After a long stressful day the pool was a great way to relax. This is a beautiful hotel, and would be a great location for a wedding. The mattress on the bed was very good quality and we slept very well. The room was very clean and comfortable.

"Clean and efficient"

5
25/05/2018

My stay was for business. The room was perfectly clean and well groomed between nights. This hotel has a great swimming pool for kids. The place was packed, but I did not hear a sound in my room. The hotel manager was very attentive to my experience and inquired about every day by text.

"Amazing hotel & very good price"

5
24/05/2018

WOW.... great place, great location, very clean, great room, amazing pool, staff just amazing. I will definitely go back for my next business trip. Price at the restaurant are really good. A full breakfast at restaurant for less than 7$.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking time to post your review. We are thrilled to have you visit and extremely happy you had a positive experience. We look forward to welcoming you back the next time!

"Tropical escape at affordable price!"

5
22/05/2018

?? ?? Tropical escape without the airfare cost! The rooms were also affordable. The extra $10 a night to have a room with a balcony overlooking the tropical plants, large pool, hot tub, water slides, waterfall, and fish pond was worth every penny! We stayed here for the first time after the Lamplighter was recommended by both family and friends. Our family has stayed in a variety of hotels in North America and Europe and we can say without hesitation that this 3 day stay offered incredible value. The rooms are a good size and have comfy beds and pillows. There is a bath and separate shower in the bathroom with a sink in the main room, allowing a busy family to have one brushing their teeth while another is using the bathroom amenities. Mini fridge, decent-sized closet, nice-sized television with cable, coffee machine, and all the usuals in a quality hotel. The staff were also friendly and accommodating! We had just finished a 3 day stay at the luxury hotel Intercontinental in downtown Toronto and the caliber of staff attentiveness here was virtually on par. Multiple entrances close to free outdoor parking and elevators made the stay even more affordable and convenient. We would definitely stay here again. ????

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay with us at the Lamplighter Inn! We appreciate your comments and are extremely happy that you enjoyed your overall experience at our hotel. Most of all we appreciate you sharing your positive experience with others! We look forward to welcoming you back when your travels bring you back to London.

"More than a hotel"

4
14/05/2018

This place is much more than a hotel, much more like a combination family hotel/resort. The pool area and atrium are both amazing. Staff is friendly and professional. We didnt eat here mainly because it is so close to so many other options!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experience with others. We hope you will come back and visit again soon.

"excellent"

5
12/05/2018

excellent staff and rooms lots to see and very comfortable accommadations love the ambiance Good place to spend the holiday and celebrate special occations I recommend this to family and friends also very quiet

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review and also for sharing your positive experience with others. We look forward to your next visit!

"Daughter's 14th Birthday"

5
09/05/2018

I was pleasantly surprised. I wanted a hotel that my daughter and her BFFs could enjoy and stay active. First, the room size is generous and the four of us had plenty of space. Second, anything we wanted such as a microwave or room service happened IMMEDIATELY. Third, the pool area is great but really, the atrium and its palm trees are outstanding. It is a fun atmosphere. Even better - the games room! Best $20 I have ever spent. They had a riot for an hour. The BEST! The restaurant's bar. I earned that beer! Girls in the teens are exhausting. One more thing - the food is good and affordably priced. Highly recommend The Lamplighter for family fun.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review of the Best Western Plus Lamplighter Inn! We are thrilled that your daughter's 14th was a success. Thank you so much for making us the destination. We are very happy that you enjoyed your stay, our facilities and service. We look forward to welcoming you back in future.

"Dr Visit"

5
09/05/2018

First time being here..hotel is very clean..everyone was so helpful..felt like I was away for a vacation and not for medical reasons..I do have to come back and this hotel will be the only hotel I stay at

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay with us! We are very happy that we were able to offer you a good clean and comfortable home base for your appointment. We look forward to having you stay with again when your travels bring you back to London!

"Third visit, still great!"

4
05/05/2018

Third visit to this property since 2011 and it's in excellent shape. I think the hallways have been updated since our last visit, very nice wood panelling and new carpet. Same great 1 bedroom suite on the first floor of the North Wing. Room very clean and nice, bed very comfortable. Visitors should note that, while the pool is open all day, the waterslide is only open after 5pm on weekdays. Also there is no food or drink allowed in the pool area at all. Games room was enjoyed by all. Great value for the price!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for coming back to visit! It is great to know that you enjoyed our newest changes and hope you will come back to see the others to come. We appreciate you sharing your positive Lamplighter Inn experience with others. We look forward to welcoming you back again the next time!

"Impressively clean"

4
04/05/2018

Hotel was clean. It was a very busy weekend and hotel was fully booked. Children as well as adults keep on running on the hallway up to late in the evening, kept on waking up in the evening. Overall, good place to stay, easy on and off from the 401.

Lamplighter_Manager, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We appreciate you noticing the cleanliness and sharing your experience with others. If you ever have issues with noise during a stay please do not hesitate to contact Guest Services. We have security 24 hours to deal with things like this. We hope you will return again soon.

"Good stay."

3
04/05/2018

Best feature is hotel is totally non-smoking. Rooms are clean. Breakfast prices should be on board outside restaurant near check-in desk. We rolled to centre of mattress. Drapes should open from centre not just one side.

Lamplighter_Manager, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank for your review and mentioning the cleanliness. Our team takes great pride in doing their best to ensure things are clean and comfortable. We do run a "Wake Up" breakfast special Monday to Saturday for $6.95 until noon but the regular breakfast menu is available all day. If any questions about breakfast, lunch or dinner menus do not hesitate to inquire at the restaurant, guest services or you can also get a good idea by checking out the room service menu in your guest room. We are not sure what room you occupied but if you ever have issues of any sort do not hesitate to notify guest services or ask for a Duty Manager. The curtains in the wing you occupied are the only ones like that and are designed to accent the triangular shape of the windows. The entire wall is windows which is why they open from the largest side of the triangle to the smallest. We hope you will return again and discover some of the other room types we have to offer. Thank you again for taking the time to post your review.

"Dr Visit"

5
01/05/2018

Great stay-10th time visiting this great property and I always get service by a great staff. I find the rooms in excellent conditions and appreciate the separate shower. Lots of close parking and lots elevators.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for being so loyal to our hotel. We appreciate your comments very much and look forward to welcoming you back again!

"Fantastic Getaway!"

5
29/04/2018

We chose this hotel for a 1 night getaway with the family and had just an amazing stay! We had a lovely room with balcony overlooking the atrium, pool and water slide. We made great use of the balcony. The hotel is designed to bring the outside in with palm trees ??, koi pond and more! Our daughter was absolutely “Wowed” by the hotel and my husband was also blown away! The pool was wonderful and warm and I finally mustered the courage to take the water slide down! It was great for kids and adults. The hot tub was nice and hot and we made good use of that too. The showers at the pool area were very convenient. Kudos to Pamela, Manager and Sang at the Front Desk. They were very courteous, helpful, professional and kind. Sang was my go-to-person for any questions I had. The guest information binder in the room also had very helpful and useful information about open/close hours of the facilities. Shelley's Tap & Grill was great for room service and for breakfast. Loved The pancakes ??! The staff at the pool and water slide were so nice and helpful. We watched the staff/lifeguard staff shut down the facility in the late evening. They certainly worked hard collecting all the towels, straightening the chairs to precision, reading/checking the water table content, securing and locking up the pool area at closing. All staff we met were professional and certainly well trained and versed in their roles at the hotel. It was a busy weekend at the hotel and the staff handled themselves very well. We had lots of fun and enjoyed just walking around the hotel complex too. It was very quiet at night and we had a great nights sleep. The beds were really comfy. Thumbs up to the owner, managers and staff of the hotel. We look forward to returning again!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay with us and taking the time to post your review of the Best Western Plus Lamplighter Inn! We are thrilled you enjoyed your visit, the amenities and had great service experiences with both Pamela and Sang! We appreciate your comments and certainly pleased that you are sharing your positive experience with others. We look forward to welcoming you back again in future!

"Front Desk failure to communicate"

2
26/04/2018

The Lamplighter is located on Wellington Rd close proximity to the Victoria and Children's Hospital on Commissioners Rd . There are plenty of dining options in the area. Wellington provides easy access to the 401 and Downtown London. The Hotel includes amenities such as an onsite restaurant, pool, gym and conference facilities. The Hotel caters to families with children; the water slide is a popular attraction for kids. There was some renovation being conducted at the hotel however it didn't interfere with our stay. The room was well appointed with a desk fridge, two very comfortable queen beds. Pillows were a bit too big for my liking. The room was clean and comfortable. Parking was readily available. My only gripe was that a package was sent to the hotel, it was accepted by reception. It's unclear whether it was received prior or after our check out, none the less no one tried to reach out to us to advise us that a package was left for us; despite having the room number and my name on the package. We only found out about it when a relative called to advise that they had sent something for us to the hotel. When they called to confirm 2 days later the hotel stated that the package was indeed at the front desk. The shipment company confirmed it was signed for 3 days earlier. No one at the hotel attempted to reach out to us, which is unacceptable. As such I would not recommend this hotel for this reason. It's unclear as to how they were going to address the unclaimed package. Again unacceptable.

Lamplighter_Manager, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good afternoon, Thank you for taking the time to write a review about your recent stay at the Lamplighter. Its wonderful to know we successfully delivered a clean and comfortable stay. Regarding the package, I am fully aware of the situation. Unfortunately, it arrived after your departure. But I personally sent several emails to the gift company with the hopes of contacting the sender and hopefully arrange for it to be forwarded. Despite not getting any response from the company, we continued holding the package. But luckily the sender called the hotel to enquire about the package and I was happy to tell her we still had it and had been making every attempt to reach her. In the end, I was very glad we were able to make contact and arrange to have the package picked up. If you'd like to discuss this matter further, please reach out to me at [email protected] Thank you, Pamela Allen, Rooms Division Manager.

"family friendly"

5
19/04/2018

We need to travel to London for medical appointments annually. We love staying here. It is very family friendly with the fantastic pool with waterslide in the atrium and the arcade. Shelly's restaurant is wonderful and has a great kids menu. Also they have complimentary shuttle service to the hospitals. The rooms are clean and spacious and the staff is very helpful and friendly. Highly recommend.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us again. We are so pleased that we are your "go to" when visiting London. It is great to know that you enjoy our hotel and the amenities that come along with it. We look forward to welcoming you back the next time!

"Nice little family getaway, with some minor issues"

4
18/04/2018

It was a busy weekend, and an ice storm which had a few interruptions in power. This isn't the hotels fault, but they adjusted nicely. Lifeguards at the pool were attentive at the waterslide, but I would recommend someone in the hot tub area, as the adults found it unusable with the amount of 6-9 year old kids (whos parents werent watching unless you count from the mezzanine or balconies to drink their beer) running through it and spitting water at patrons. I wouldn't have minded a chance to use the hot tub, but couldnt due to above. Room was clean, and well appointed (1 bed king suite) Check in / out was a breeze Would definitely stay again, but not during jr hockey season when the teams roll through there...

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. Our hotel is a family hotel and with that comes lots of children and teams on weekends. Not every weekend is crazy busy though. The weekend you were here was a sell out in the city with hockey being the main reason everyone was here and in London. Weekends are definitely peak always however Sunday through Thursday can be a wonderful time for an Adult getaway! We look forward to having you visit anytime but know you would enjoy mid week if you can make it happen sometime. Thank you again for visiting.

"Awesome Hotel, Watch for Large Tournaments!"

4
16/04/2018

I'd love to give this hotel 5 stars! PLUS: Fantastic pool/atrium area, clean, spacious rooms, nice restaurant, great location, comfy beds. NEGATIVE: Hockey tournaments! Ask if there is going to be a large group staying there before booking. If there is, don't face the atrium, or ask for a higher floor where you do not share patio space. I had a large group of hockey parents who used our combined patio space to have a large and boisterous gathering that lasted until almost 1 a.m.. This was even after I called the front desk twice. When I has to book a second night due to an ice storm in the area, I switched to another room away from the atrium. So much better! If I had stayed in that room the first night, the hotel may have gotten the full 5 stars.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you find us 5 Star. We are sorry that not everyone is more considerate of others though. We do have a code of conduct for teams, invest heavily in security and have staff available 24 hours to deal with any issues. We are sorry that things took a little to calm down however we do like to warn people before taking more drastic measures. Regardless our apologies for the disturbance. It is very difficult to predict when there will be noise issues. Some weekends you expect to be crazy and all goes off without incident. Regardless we do our best to ensure a pleasant environment for all to enjoy. Thank you again for taking the time to post your review. We are very happy in the end you enjoyed your room!

"A near-to-home getaway"

4
14/04/2018

I've never stayed at a hotel like this before. The interior has a heated pool with whirlpool and (I think) the upper level has a water slide, and, uniquely, the interior guest rooms have balconies that face the pool. With a very high glass solarium ceiling, tropical trees and humid atmosphere, at night with the "street" lamps on, it feels like you could be in a hotel courtyard in Florida. The hotel also has conference rooms and services. We reserved an exterior-facing king room, which was quiet and comfortable. Actually, the bed was the most comfortable that I've ever slept on at a hotel. They do not offer a complementary breakfast, but there is an on-site restaurant.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you chose to visit! It is nice to know that you enjoyed the tropical atrium, pool and water slide. There IS a hot tub as well on the pool deck. It is great to know that you got the tropical vibe and had an opportunity to see around the hotel and visit first hand some of our facilities. We are thrilled that you found your King bed so comfortable and look forward welcoming you back again the next time. Thank you for taking the time to post your review.

"Business Conference"

5
12/04/2018

Clean, beautiful hotel. The solarium pool area was spectacular. Beautiful place to take your kids. The conference rooms are big and spacious. The check in and out was easy and the Restaurant had great food and lots of room to move.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you found our conference space big and spacious, the Atrium and pool area spectacular and the entire hotel clean and beautiful! Thank you for sharing your positive Best Western Plus Lamplighter Inn experience with others! We look forward to your next visit whether business or pleasure!

"Very impressed"

5
10/04/2018

Wonderful place to stay - exceptionally clean - you should be very proud of your cleaning and maintenance staff! Front desk staff and cleaning staff are very friendly. My first time here and I will be back.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review and also for sharing your positive experience with others! We are thrilled you enjoyed your visit and look forward to welcoming you back the Best Western Plus Lamplighter Inn very soon!

"Bunny"

5
01/04/2018

Dining Room very busy but service was quick and friendly. Front Desk staff courteous and efficient. Always enjoy staying here. Enjoyed our Atrium room. Beautiful vacation spot. Didn't use pool but have enjoyed it in the past.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for sharing your experience with others. We are pleased to have you back and look forward welcoming you back again then next time!

"Excellent hotel"

5
30/03/2018

Always a pleasure to stay in this hotel. The rooms are always clean and fresh and the staff is eager to help if needed. It also has amazing amenities like a beautiful pool, exercise room, although small, restaurant within etc.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to have you stay with us and look forward to welcoming you back again soon!

"Excellent location for Business"

5
30/03/2018

This is without a doubt my first choice in hotels when I come to London, the rooms are spacious and clean, the staff are extremely friendly and the amenities are fantastic. Would highly recommend it to anyone either with or without families travelling to the area. Well located too!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your comments and for sharing your thoughts and positive experience with others. We are very pleased you enjoy your visits to our hotel and look forward to welcoming you back the next time.

"A full service hotel"

5
30/03/2018

Whenever we are in London we always stay here. We stay in hotels at least 50 nights a year and this one is always one of the best. Nice rooms, quiet and clean. Conveniently located and Lots of parking.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled to have you stay with us and honoured that you consider us one of the best! We look forward to welcoming you back soon.

"Very nice place, great service."

3
30/03/2018

I stayed there since |I was in London for business.The people at the front desk were very courteous and helpful. Check in was fast. They ask you for your cell phone number when you arrive and they send you a welcome text. After that you can text them for anything you need instead of calling the front desk. I found this very helpful. I send them a text and they reply immediately, it is a great option of communication. My room was on the first floor, very close to the pool area.The hallway smelled like chlorine. The room was very comfortable, very clean and very comfortable bed. The down side was that the furnace was very noisy, so every time the furnace started I could hear the noise of the fan. The room had a Jacuzzi tub. They have a big pool which I did not use but it looks very nice and popular. The other bad point of this hotel is that it does not have breakfast in the morning. There is a restaurant attached to it, but if you are in a hurry and need to eat something fast I do not recommend this restaurant at all!!! I sat there for 30 minutes and didn't get any food. There are many other places for fast breakfast in the morning close to the hotel, including a Tim Horton's. The hotel is in a great location on Wellington Ave, which is the main street in London and the one that brings you from the 401 to downtown London, it is 6 minutes away from the Hwy 401. The hotel is very close to downtown also probably 5 minutes and very close to the hospital. There are many options for dinner close by. I would stay there again and give them a second chance but I will probably ask for a room upstairs. They have special rates for seniors, government workers and CAA members and that is convenient if you go there often on business. You can get a room here for a very good price.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are very pleased that you enjoyed the check-in process and the convenience of being able to connect with Guest Services through our "Text Concierge" system. We are very happy that you found your room clean and the bed comfortable. We are sorry that you found the HVAC to be noisy. We hope you mentioned this at some point that maintenance can have a look to see if they can do something to make things quieter. Each wing at our hotel has a slightly different system so each has a personality to go with it and sounds a little different. Shelly's Tap & Grill is open 7 days for Breakfast, Lunch and Dinner. They have a "Wake Up" Breakfast Special for $6.75 that runs Monday to Saturday that we are told it is of very good value. Typically we get good comments on the restaurant so we hope that your experience was more of an isolated one. We are centrally located to both the 401 and downtown. Getting to the downtown core is just a short cab ride. We also offer a complimentary hospital shuttle to any hospital or their affiliates in the city. Thank you again for sharing your comments. We look forward to welcoming you back another time.

"Back Again!!??"

5
22/03/2018

Another enjoyable stay! Once we checked in we realised that they had lots going on for the kiddos as it was March Break! Movies, magic, face painting!!!! The pool was very busy but lifeguard staff did a good job of crowd control.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased to have you back again! It is nice to know that you were pleasantly surprised with all of the March Break activities. Thank you for sharing your positive experience with others. We look forward to welcoming you back the next time!

"Better than Great Wolf Lodge the kids said!"

5
18/03/2018

We had an awesome stay here! Clean rooms, comfy beds and great staff! The pool area is gorgeous! The kids really enjoyed the pool and waterslide. For a fraction of the price of a stay at Great Wolf Lodge, the kids loved this place more! Reasons why when we compared: - no lineups at the slide (yes, only 1 slide made them happier because they didn't have to wait an hour each time in long line ups!) - comfier beds - less expensive!!! Way less!!! - awesome Breakfast (family of 5 ate well for under $50 incl. tip!) -cleaner than GWL (no kids puking or pooping in pool every 5 mins!) - friendly staff -none of us wanted to leave! We will definitely be back!!!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review and for sharing your positive experience with others. It appears you stayed over the March Break period. For such a busy time it is very nice to hear that you had such a fabulous time. We hope you will return again when you have some time for a getaway or another opportunity for a family break. We appreciate your positive feedback and look forward to welcoming you back again the next time!

"Understaffed for March Break - pool closed @ capacity. Ridiculous."

2
16/03/2018

We chose this hotel as a one night March Break excursion to get away with our kids. It was busy, as we expected. An adults only hot tub would be nice. The signs say kids under 12 must be in a hot tub with a parent & hot tub has a max capacity of 10. At one point there was myself, another woman and EIGHT kids in the hot tub... and none of those kids were mine. We went to dinner and came back to use the pool facilities again. There were far fewer people so we were pleased to see that...until we noticed all the pool gates were locked with signs saying they were at capacity. But the pool had exactly half the patrons that were there earlier in the day, which means they cut staff numbers in the evening. So we had to tell the kids they could not use the pool. Had we known that was going to happen, we would never have travelled to this hotel...the whole purpose of the visit was for the kids to use the waterpark. We understand and respect the rules for safety purposes, however this falls on the hotel staffing policy. How do you have a sold out hotel for March Break & not adequately staff the waterpark??? We won't be back... I won't pay to travel to hotel for a waterpark we MIGHT be able to use. Our kids were very disappointed.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are pleased you chose to visit us over March Break. We are a very busy family hotel and as expected over the week we hit maximum capacity during some periods which would be a normal occurrence anywhere that attracts families over March Break. We are proactive and offer many additional complimentary activities within the hotel and at various times over the late afternoon and evenings. Our pool capacity is 107 people on the pool deck. Once the maximum is hit all but one of the gates is locked and the one closest to the slide allows for in/ out where we can keep track of the numbers better. Once the levels have safely gone below 100 the gates are all opened again for free flow. There are emergency procedures in place and practiced regularly and in addition there are doors that automatically open on the pool deck with any alarm. At no point was our pool ever understaffed. We are a Class B pool which means that Adult Supervision is required for Children under 12 years of age (as posted). Our waterslide does require Lifeguards and is always manned at the top and bottom when open. We always have additional Lifeguards on duty during these busy times to go into the rotation for Lifeguarding on the waterslide but also for crowd control on the pool deck, administering first aid when needed, towel service and pool maintenance duties as required. It is a very busy week for all of the hotel and we staff accordingly in all departments to accommodate all of our guests needs. It is unfortunate that some people are just not more considerate of those around them. We do not know when you arrived to the hotel or when you left however many arrived early and swam right up until 11AM the next day. We hope you were able to enjoy the other complimentary activities as well. If you have additional concerns or anything further to discuss with regard to your stay please contact hotel management. We care about our guests and want everyone to enjoy their visits to our hotel. We have many happy guests that return throughout the year. We hope you will try us again in future. Crowds are not for everyone. Perhaps a quieter time would make the world of difference for you.

"Excellent Stay for March Break"

5
15/03/2018

We decided to book a short stay in London for March Break. We chose this hotel because we immediately fell in love with pictures of the pool area. We called the hotel three hours before check-in, but staff politely told us because of March Break it was very busy and the rooms were not ready. We tried again 45 minutes before check-in and they said there was no guarantee, but we could come in. Check-in then was a breeze with staff giving us our wristbands for the pool area, a guide to all the March Break activities and there were even free cookies at the desk. The hotel is very modern looking and impressive for a Best Western. Our room was clean, roomy and provided everything we needed. Although, I always find it funny when the room can sleep up to four people, but there are only three drawers for clothes. But no big deal. There was no Keurig, but we found the in-room coffee pretty good and housekeeping was happy to provide extra. The atrium and pool area didn't disappoint. It was humid and with the palm trees and domed rooftop letting in so much natural light, you could pretend you were away somewhere that wasn't London, Ontario. It was always busy at the pool (sorry single people, but families rule here), but we always found seating of some kind. Everyone was respectful of each other and when some kids got too rowdy, the pool supervisors straightened them out. There were lifeguards during the day, but I didn't see them in the morning or night. My husband and oldest enjoyed the water slide, but my family mostly stuck to the main pool and hot tub. However, like other reviewers, they found the water a little too cold. My only guess is the hotel doesn't want to pay to heat the pool a few degrees higher. C'mon Best Western, with so many commenting on this, why not make your customers happy? For March Break, the hotel had pre-arranged activities for the kids like a clown and magic show which we really appreciated. Unfortunately, we only had time to participate in the afternoon scavenger hunt, but my kids loved it and the prize you receive for completing it. We probably spent way too much time and money in arcade which was a lot of fun. The location of the hotel is excellent because you can find everything on Wellington. We did everything from go to dinner, go shopping, go for ice cream and to the movies. We also went to the Children's Museum and Fleetway Fun for bowling and mini golf, both which I highly recommend. Another unique thing about our stay was the hotel will send you a text to see how your stay is going. I ended up using this type of communication to ask everything from what was the new wifi password, to asking for more coffee to where was the closest movie theatre. It was a fast and easy way to communicate with the front desk wherever I was in the hotel. We loved the Best Western Lamplighter Inn and my kids are already asking go back. My only suggestion is to turn up the heat in the pool and, as much as we enjoyed the free cookies, maybe offer some fresh fruit instead? Otherwise, a very enjoyable stay. 4.5 stars. P.S. I was a dodo and left my keys and a library book (!) in the room. Luckily, we were visiting relatives nearby. When I called the front desk, they were very helpful in contacting housekeeping and locating my stuff so I could drive back and get it. Thanks BW front desk staff! You guys were awesome!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review and for sharing your positive experience with others. We are thrilled that you enjoyed your visit to our hotel and the March Break activities that were available. We are sorry that the pool was a little cooler than normal. During these peak times the cleaning and backwashing process (given the high bather load) means that fresh water must be added. This process must be done daily and it does take a little time for the water to heat again. Typically the water is 82 to 84 degrees and over the break it has never been below 80 degrees. We appreciate your comments and are very happy that you had such a nice visit. We are so happy that everything met your expectations and look forward to welcoming you back again in future! Thank you again for taking the time to post your review.

"Great Family Fun"

5
15/03/2018

Very welcoming hotel. The check-in process went very smoothly, very quick, lots of people working the reception area. This is a very family friendly and oriented hotel. The kids had a great time swimming and playing in the awesome pool area. The rooms and bathroom are not the biggest or most updated I've ever seen but they were perfectly acceptable for a family of 4 with 2 young kids. We stayed in a queen suite that overlooked the atrium.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy to know you had some Great Family Fun at our hotel and were able to spend some quality time together over the March Break. Thank you for your compliment on your check-in and our staff. We are thrilled to know that you had a great time and felt welcomed by all! We look forward to having you visit again soon.

"Good night away"

3
14/03/2018

The hotel and staff overall were very good, the room could use a little updating. The shower seemed to only have 2 temperatures, scalding hot or freezing the cold and was very hard to shut off the water.

"3 day conference"

4
13/03/2018

Very accommodating hotel. Staff were very good and taking care of the rooms in a timely manner. The atrium made an especially inviting location for food and social events. Great location close to all amenities

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased to have had you stay and meet with us! It is great to know that you found our staff to be friendly, efficient and accommodating. We hope you will return again soon for either business or pleasure.

"Not the greatest family hotel - very cold pool water!"

3
12/03/2018

this hotel appears like the perfect get-a-way for a family but make sure you are aware of what comes with it. really it is a matter of what you expect in pool behaviour to what you get in reality. this is a very busy place and the pool is very, very busy. balls are allowed in the pool ( not just beach balls ) but all types of ball. i was hit and my child hit in the face and the ball was allowed to stay in the pool. i spoke with the manager and he agreed no balls allowed in the pool, but the next day, footballs - mini balls, etc were back out. kids wrestling and jumping around. the lifeguards can only ask them to stop and dont remove people. be ready for the unsupervised children, while parents are drinking outside their hotel rooms on the bottom floor. waterslide is 4 ft and over only. so the area is very busy with limited rules and the water is very cold in the pool. many people leave and not the best for young children (lots of blue lips). the rooms are nice and the location is central to many places. just be ready for very busy pool area, with few rules, and very cold water.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry for your experience. This is not at all typical of our hotel. March Break is an extremely busy time and crowds during a time like this are not for everyone. We do have many happy guests that enjoy year after year our facilities, the complimentary extra March Break activities that are offered and the opportunity to spend some quality family time together. The pool runs 82 to 84 degrees normally and has never been below 80. Earlier in the day you may have found it cooler but this is only because of the backwash cleaning process that must be done given the high level of bathers using the pool daily. Our pool is a Class B pool and does not require Lifeguards. Children under 12 years must be accompanied by an adult. This is enforced to the best of our ability. Our waterslide does require Lifeguards at the top and bottom of the slide. Extra Lifeguards are present on the pool deck for crowd control, enforcing pool rules and are also preforming pool tests, towel service, first aid when required and other pool maintenance duties. March Break is an extremely busy time at any facility that attracts families. Pool toys are discouraged especially during these peak times. We are aware of a couple of incidents and are sorry that this affected you. Our waterslide does have a 4 foot rule that is set by the agency that licences the operation of the slide. It is based on the slide design and not a choice of the hotel to adjust that requirement. March Break crowds are not for everyone. We hope you will visit again another time for a more pleasant overall experience when things are not quite so busy.

"One of London's hidden gems"

5
06/03/2018

Best Western Lamplighter in London is one of London's hidden gem and a great place to stay. The hotel has an amazing pool area with a water slide and hot tub. Our room was clean modern and very comfortable. Check in and out was fast and staff was super friendly and helpful.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for posting your review. We are thrilled that you enjoyed your stay with us and found your accommodations clean, modern and comfortable. We hope you will come and visit again when your travels bring you back to London!

"Excellent Hotel - GREAT Restaurant"

5
06/03/2018

Very comfortable and up to date; rooms are large and beds excellent. Biggest PLUS is the restaurant - POSTO's. Best small hotel restaurant I have ever enjoyed. Great on any scale. Worth staying there to enjoy restaurant.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are not sure but it appears that you may have posted your review on the wrong site. The restaurant at our hotel is Shelly's Tap & Grill. You may have been referring to the Best Western Plus Stoneridge Inn. Either way we are thrilled that you enjoy staying with Best Western and certainly hope you visit us soon as well.

"Conference"

5
05/03/2018

The room was clean and comfortable, was upgraded to a suite(very nice)..approximately 30 steps from the conference. Would like to see "adult hours" for the hot tub. I was planning on having a bit of relaxing time in the hot tub but was full of young children at 2130.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased that you found our hotel clean and comfortable and you were able to enjoy a room upgrade as well! We are a family hotel therefore it makes it difficult to limit the hot tub on the pool deck to anyone (other than children under 5 years for safety) given that the reason many come here is for the facilities in the atrium. Mid-week visits can be a completely different experience and we think you would enjoy it. If you have an opportunity for a get-away then we highly recommend it for a more relaxed time. We hope you will visit again soon.

"Never disappointed!"

5
03/03/2018

Best Western Lamplighter inn in London Ontario Is a great place to stay in whether for business and/or leisure... always good and never disappoint ?? if you come by yourself or with family you will enjoy it especially with the indoor atrium and swimming pool!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experience with others. We look forward to welcoming you and your family back soon!

"Hospital Appointment "

5
24/02/2018

I called the Lamplighter Inn last minute to book a room for my family of three. My child had an early morning procedure at Children's Hospital and we decided it may be easier to travel the night before. Not only was everyone I spoke to very kind and friendly, but they also offered us a hospital rate which was super appreciated since we were just looking to sleep and leave at 7:00 a.m. Our beds were very comfortable and it was nice and quiet. Our family was feeling pretty tense but somehow we got a great night's sleep. I would definitely go back for a stay at a happier time.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for sharing your experience with others. We are very happy that we were able to accommodate you at the last minute and thrilled that it all worked out for you. We look forward to welcoming you back the next time when you can enjoy more quality time with us and all of the amenities and fun that our hotel has to offer!

"Hidden gem "

5
17/02/2018

I was very impressed with this hotel! So close to home and I didn't know what I was missing lol. Next time we will definitely be taking the kids and staying a couple nights for them to enjoy the gorgeous pool area...

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review! We are very happy that you found us and had a fabulous time. We look forward to having you visit again soon.

"Hockey tourney"

5
16/02/2018

I've been going to London for my son's hockey tournaments for years and everyone went out of their way to staying at the Lamplighter. Now I know why. The water park is the primary draw. Good location. Looks like the hotel has been renovated and it looks really nice and clean. Only comment I would have is to offer better tasting coffee.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. It is great to know that you came to visit us and enjoyed your experience. We appreciate you sharing your positive experience with others. Looking forward to having you visit again the next time!

"WOW!"

5
12/02/2018

It was 10 years ago the last time I was here with my family came . When I walked into the front doors this weekend I was astonished . I could not believe how beautiful it was . Chinese gentleman in the Lobby went over and above for us so hats off to him . Was also happy that the pool was open until 11 PM which most places are closed a lot earlier .

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Welcome back to the Best Western Plus Lamplighter Inn & Conference Centre! We are pleased to have you back with us and to see all of the changes that have occurred over the last few years. There are still more to come. It is great to know that Sang our Guest Service Agent from South Korea took great care of you. We are thrilled to have you back and so happy you enjoyed the improvements and of course our Tropical Atrium and Pool. We look forward to seeing you again soon.

"Amazing stay"

5
06/02/2018

Excellent staff. Room was clean. Loved the pool and hot tub. We stay overnight for doctor appointments. So thought we would take our brazillian girls there for a one night stay on the weekend and there was 2 birthday parties going on and they had lots of kids, so our girls found it a little over crowded in hot tub and pool. was more relaxing after supper when there was not so many kids around. Close to shopping and eating areas and they have a restaurant right there that has great food also.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased to know you had such an amazing stay. We are sorry that your girls had a little too much company in the pool area initially but happy that things worked out in the end. We hope you will come back and visit again soon.

"Birthday Getaway"

5
06/02/2018

Our visit was for my son birthday, this is what he wanted to do. This hotel is a pet friendly (but in our case we have a service dog for my son)when I found out where their rooms were for pet friendly I had ask if we could be place closer to the pool where we would most likely spend our time. And they were happy to do so, it made all the difference for us. We couldn't be more pleased and satisfied with our visit. We will be back!.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so pleased that your son chose to visit us for his birthday and very happy that you all had a nice time. We look forward to welcoming you back again in future.

"Great Staff,"

3
06/02/2018

Reception Staff was excellent. Our room was clean, large and comfortable. Would have been nice to have had a guide to the Television Channels. Staff made us feel very welcome. Had a meal in the Restaurant. Food was mediocre at best - I had a Reuben Sandwich for lunch and it was ar least 80 % fat. We are big fans of Best Western and this was a disappointing experience.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you liked our hotel and found your accommodations to be clean, spacious and comfortable. It is great to know as well you found Guest Services to be excellent! We are sorry for your restaurant experience though and hope you were able to discuss this with your server or restaurant manager during your visit. We appreciate you choosing to visit us and certainly hope you will again soon.

"Happy with stay"

4
05/02/2018

I stayed here while in London for work and I was overall happy with my stay. The hotel was about 20 minutes by cab away from the airport ($40 one way). The front desk staff were very friendly and called me a cab every time I asked (cabs arrive quickly). The rooms are clean and have everything that you need. The hotel itself is a bit confusing to maneuver as you have to walk through the conference and pool areas and down many hallways before you get to your room. White Oaks mall is about a 20 minute walk away and there are some good food options within walking distance.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are pleased that you were happy with your visit to our hotel and hope you visit again when you are back in London.

"Good clean stay"

3
05/02/2018

perfect place if your just looking for a cheap place to stay. has anything you need. would be good for family/business trip. breakfast was decent in morning. lots of stores n resteraunts in the area as well.

"Amazing customer service"

5
30/01/2018

Check in was fast and efficient. The room was clean, affordable and very nice. The staff texted me right away and i was bale to communicate via text message for my entire stay which was very convenient.

"Kids enjoyed it"

4
30/01/2018

This is a really nice hotel. On a main road of the city so it wasn't too far to go downtown (may want to avoid with kids) and not too far from a shopping mall. They have a water slide which my kids enjoyed, but it closes early and only open during a set time frame. Onsite restaurant which was nice, but we wandered to the Crabby Joes right beside it.

"GREAT OVERNIGHT STAY"

5
29/01/2018

Pool Area, room service, food, room, everything was as expected and above. Every staff member I dealt with was very friendly and happy. Good Job. A family get away for the night. Kids loved the pool said it made them feel like they were in Florida. All positives from this customer.

"Great visit"

5
23/01/2018

We came here with 3 grandkids. After initially being put in the wrong room, the hotel quickly switched it to the correct room. The pool was good overall the room was fabulous and the service was great. The staff are very attentive to our needs taking care of us totally. The hotel isvvery close to the hospital and all sorts of shopping and restaurants.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review. We are very happy to have you stay with us and thrilled that you enjoyed your accommodations and overall experience. We look forward to having you visit again in future!

"Best experience"

5
22/01/2018

When me and my mother went to see a concert we looked at at least quite a few places and found this one I really liked it it was the best experience I've ever had there awesome customer service and going back soon with more people

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are very pleased that you enjoyed your stay and look forward to having you visit again. Thank you for sharing your positive experience with others.

"Hockey team tournament weekend"

5
21/01/2018

Best Western Plus Lamplighter Inn provides excellent accommodations for our entire hockey team. The rooms were spacious with comfortable beds, well designed washrooms & lots of extras (make-up remover towelette, USB charging ports etc) The pool, slide & hot tub were a hit with the kids. Some of our teammates had rooms backing on to the atrium which allowed for a great space to gather & share a snack/meal. We reserved a private room & had a buffet dinner served to us. This worked wonderfully & the food was delicious. Criticism: the arcade ran out of toys for the claw machine? & don't try to check in early; your room will not be ready till 3pm

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are happy that you enjoyed your tournament weekend at our hotel. It is great to know you were comfortable and liked the set up and accommodations. We are happy that your buffet meal was a success too! We are sorry that the Claw machine ran out of toys. Obviously it also was a hit on the weekend! Our hotel is a very busy hotel. If the rooms are ready we are able to offer an early check-in. We are sorry that you had to wait until the normal check-in time of 3PM. We hope you will visit again soon.

"Nice bedding, unprofessional front desk staff"

3
12/01/2018

Not my first stay - this one was the worst. If this was my first stay at this hotel I would never return. I had to re-enter the wifi password on the second day of my stay (unheard of at other hotels). They have a text messaging system for guests but no one responded for over 30 minutes. My repeated calls to front desk were unanswered. Finally when I called the text message cell phone my call was answered by someone with attitude and NO knowledge of customer service. Later I got a text response saying they didn't answer because they were "a bit busy"!! The room was nice enough, even though the room door rattles every time someone opens the hallway glass door from the elevator well. (My room was second from the glass door) Luckily it was a suite so I could close the bedroom door to sleep. They have a good full breakfast for $6.50. But service can be erratic.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your comments. We will certainly share them with our Guest Services Team. The dates you stayed with us were extremely busy on our Front Desk with check in's and outs due to two large conferences. Unfortunately our Guest Services Department was stretched thin as the flu hit this staff group very hard this season. We mention this not to excuse the slow communication you experienced, but simply as a piece of background information. Normally, we pride ourselves on delivering memorable hotel experiences and superior customer care. But we have unfortunately fallen short of our goal during your recent stay. The Wi-Fi, does have a limit as to how many times a particular password can be used before it becomes invalid however we are soon acquiring further upgrades to the system that this will not be an issue in future. The text messages between you and the Front Desk have been reviewed and we do believe they were genuinely apologizing for their short comings. However we understand how this would not be helpful to you in your situation. We have asked maintenance to look at the door to the room that you occupied to add weather stripping to stop the rattle. Thank you for letting us know it was an issue. With our commitment to providing memorable experiences with exceptional service, we hope to have an opportunity to make things better for you whenever your travels bring you back to London.

"Great motel"

5
10/01/2018

Great experience at this hotel with my grandkids over Christmas break!! Would highly recommend!! Kids are already asking when can we go again? Close to shopping and hospital if anyone is needing to be near loved one in hospital too Thank you to all staff members there .

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. We are so pleased that you enjoyed a nice Christmas break with your grandkids. We look forward to having you join us again soon!

"Pool was freezing"

3
08/01/2018

If you have small children, bring a rash guard for the Pool. My toddlers lips were blue & chattering within 5mins of swimming. The staff said it was 82 degrees, but it was definitely in the low seventies

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so sorry that you found the pool so cold. The temperature is normally 82 to 84 degrees and over the holidays it was never below 80. We did have some issue however with the Atrium air temperature during the extreme cold snap. The hotel has taken precautions to prevent this in future. We hope you spoke with management and got some satisfaction by now. We hope you will try us again and see your experience is not the norm for our hotel.

"Great stay .... cold pool"

3
08/01/2018

Everything was great except the pool water was cold. Key feature is the pool and many kids were in hot tub instead of pool to warm up. Did email a complaint and had a quick response from management which was nice.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Once again we are sorry for your disappointment over the holidays with the cooler than normal pool area. We are pleased that you were satisfied with management response and look forward to welcoming you back again in future.

"Beware of the so-called “waterpark”."

2
06/01/2018

The ONE slide in this “waterpark” has a 48” height restriction. While there is a ton of room to run around this hotel, one does not get good value if one has younger children. Neither my 5 or 7 year old met the height restriction and were not allowed on the slide, despite being excellent swimmers. In addition, unlike almost every other BW in the world, there is no free breakfast.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are sorry that you were disappointed with our Tropical Atrium, Pool and Waterslide. We do not advertise that we have a “water park” although some speak of it as a waterpark given that they enjoy our 140 foot water slide that flows through a twisting mountain into a splash pool at the bottom. Our pool if you were to swim a lap is Olympic length and many enjoy the hot tub on the pool deck. We are definitely family friendly but also a pleasant getaway for adults mid-week when things are quieter. We advertise everywhere that there is a 4 foot rule on the waterslide. This is a government licencing agreement based on the design of the slide and not a choice of the hotel to wave such a regulation. Our hotel has a full service restaurant with a daily breakfast special Monday to Saturday for $6.50 which we are told is of good value. Breakfast is available all day. Any Best Western that does not have a full service restaurant on site must provide a standard breakfast included in the rate. We let our guests make their own choices and enjoy what they like when they would like it without adding it to the room rate. We are sorry for your disappointment but very honoured to have the many guests that return time after time to enjoy our hotel.

"Family trip"

4
05/01/2018

Had a nice time at this hotel! Great pool for kids!!! The water slide was a huge hit for the kids! Would recommend this hotel for family as it's a family friendly satay for everyone! Would come back for sure!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased you chose to stay with us and thrilled that you and your children enjoyed your visit. We hope to see you again soon.

"Great New Year's Eve!"

5
04/01/2018

We had a great time. We reserved two rooms and had 3 adults and 5 kids overnight for NYE. The kids loved that we were on the ground floor and had access to the pool/slide. Overall we had a great time!

"Awesome place to stay and Pet Friendly!"

4
03/01/2018

My only complaint is that the pool was too cold! Not sure if it is always too cold or if it just right now since the weather outside is -15 Water slide was awesome. Hot tub was perfect but could be bigger- always full (probably due to freezing pool) staff was attentive. Room was clean. Beds were sooo comfortable. Gym was good. Arcade was a little overpriced but ok selection of games. And my dog was able to stay with us so that was awesome! We'll def be back.

"AWESOME SERVICE, AS USUAL"

5
03/01/2018

The Best Western Lamplighter Inn lives up to it's reputation. Once again, our stay there was excellent. You can't ask for better service and value when staying in London, Ontario. The rooms are tastefully decorated with calming, white bedding. The mattresses are Tempur-Pedic is the south wing and are extremely comfortabale. There is a refrigerator in every room. The staff go out of their way to ensure that your stay is as perfect as possible. There is a wonderful pool with waterslide, as well as a fitness room and arcade.

"Best Western Lamplighter"

5
02/01/2018

We had a wonderful stay at the Best Western in London. The staff are friendly and the rooms were clean and well maintained. The pool area and water slide are nice but the pool was chilly. We will return for another stay but hopefully the pool will be a little warmer.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you had a great visit to our hotel. It is nice to know that you found the staff friendly and the property well maintained. None of us have been expecting this extreme cold. Maintenance is doing their best to warm things up despite the challenges. We look forward to your next visit.

"Great Family Place but needs some rules"

4
02/01/2018

Great hotel. Great amenities. However, there needs to be some enforcement of some rules in the pool/hot tub area as it's out of control in the hot tub. Very family oriented but there should be at least one amenity that's for adults.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are pleased that you like our hotel and the amenities that come with it. The design of the hotel has the hot tub as an amenity to all who visit. When there are Lifeguards on Duty they spend a great deal of time trying to enforce the rules on the pool deck and the hot tub. Our pool is a Class B pool though meaning Adult Supervision is required and Lifeguards are not always on deck or if they are they may be preforming other duties. Our waterslide does have Lifeguards always. We add extra to go into the slide rotation, help with crowd control, maintenance and added supervision over peak periods. Typically things are not quite as busy but over the holidays it is definitely family time at our hotel!

"Pool too cold"

3
28/12/2017

Hotel is nice, has a good family restaurant. The pool was too cold, my 2 and a half yr old's lips were blue within 10 minutes. We have a pool at home that we keep at 78-80 and this was much colder, not good for young children.

"Home away from Home"

5
28/12/2017

Fantastic experience. Wonderful staff. Very clean and very quiet.. Will definitely stay again and recommend to others coming to London. Tons of amenities close to our room. LOVE the discount offered for Victoria Hospital families. Thank you.

"Amazing!"

5
19/12/2017

I booked our stay online and didn't even noticed that I booked for the WRONG DAY! We arrived to the hotel, went to check in and realized our prior was actually reserved for the previous night. The staff were amazing and we were charged a discounted rate for the night we missed and by some miracle there was an awesome Atrium room available that night so we were still able to stay. I don't know the names of the people we dealt with as my husband did that part, but you made two little girls very happy by accommodating us! The Atrium rooms have an awesome resort feel. We highly recommend this place and we will be back!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so sorry that you mistakenly booked your room for the wrong date. It is great to know that Guest Services took good care of you though and that your two little girls enjoyed their visit to our hotel. We look forward to having you stay with us again in future!

"To the rescue"

4
19/12/2017

Sunday I had book and a reserved a room at another hotel through air miles and they denied us lodging, although we don't live that far away, it was my husbands Christmas party at the university and we wanted to celebrate without driving. What a great way to use my air miles, right? We frantically called around and The Lamplighter was great, got us in quick, even sent me a quick text from the front desk shortly after check in. Not once did I feel belittled or that I shouldn't be there, like I had at the other hotel. The room was beautiful and had everything I needed in there to get ready for the party. Thanks for the rescue, I'll be sure to book them first next time. And get to enjoy the pool.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to book with us. We are happy that we could help out and thrilled that you are recommending us to other friends! Wishing you and your family and Very Happy Holiday Season!

"Very nice rooms"

4
17/12/2017

Room was good but the timer for the fireplace and jet tub where annoying. Hot tub was nice and the pool was just right not to cold. Price of the room wasn't to bad. For a night away with the husband it was good.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so sorry that you had an issue with the timer for the fireplace and jet tub. We are not sure what the issue was but hope it was resolved for you after speaking with Gest Services. We look forward to having you back to visit again.

"Big Hotel & Conference Center"

5
17/12/2017

Great place to stay in London close to all the highways and good restaurants on site and within walking distance , Quick express billing gets you out fast and on your way in the morning . Breakfast served in your room was very convenient .

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy you enjoyed your visit and enjoyed all of the conveniences of your Lamplighter Inn stay.

"Excellent Hotel"

5
16/12/2017

Very clean and quiet with fabulous pool area. Very professional hotel staff. Close to all amenities, especially the Children's Hospital. Restaurant breakfast was very fast/good. Will definitely stay here again if I need to go back to London, Ontario.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We appreciate you taking the time to post your review. We are thrilled that you enjoyed all of the amenities of our hotel and are very happy to have you are share your positive experience with others. Looking forward to welcoming you back again in future.

"Pleasantly surprised "

5
13/12/2017

Don't normally stay with Best Western but chose this hotel as close to the hospital. Was able to walk to the hospital even in a snowstorm. Hotel must have been recently renovated as lobby and hallways are very modern and it makes it look like a 4+ star hotel. Pool area is very cool and almost makes you feel like you are in the Caribbean. I thought rate was very reasonable. Food at adjoined Shelly's was very good as well. Thanks Best Western Lamplighter for the pleasant surprise as not what I expected.

"Nice place, reasonable price.... couple of minor issues."

4
12/12/2017

Nice place, I have been here on many conferences over the years. Decided to stay the night with the kids because of the nice atrium and pool w/slide. The central pool, slide, gardens, etc... are beautiful. Well maintained, very clean, unique. One huge dissapointment was the "security" person who raced over to my family to inform us that we couldn't drink any beverages around the pool. Nothing, not even water. Note: Our drinks were in plastic cups, not glass. This person went on to inform us that it is provincial law (its not). Other best western hotels allow this without issue provided the drinks are not in glass containers.. Our room wasn't cleaned on arrival, but someone came to look after it. Staff was awesome about opening the slide anytime the kids wanted to use it. Breakfast was very reasonable and tasted great.

"I wanted late check out. I have a card that is suppose to give me special privileges I was told no."

1
11/12/2017

I was very disappointed with the service. No microwave in room. I went to Walmart and bought one. Late check out wasn't available. Too expensive. Hotel across the street quality inn has a full kitchen and pool. Large suites and always gives me late check out. I should have stayed there. Only 5 tickets per family so not all my grandchildren could swim in pool. Very disappointing

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry that you were disappointed with your recent stay at our hotel. We have 16 different room types to choose from at our property. We are sorry that the one that you booked was not to your liking. Many of our rooms have microwaves in them already and if they do not we supply them upon request at no charge. Our loyalty program allows for complimentary upgrades and late check-outs when available. Our hotel is a very busy hotel therefore we have to limit our late check-outs especially on weekends when it is so busy. Our hotel is very popular with the atrium, pool and waterslide. Many guests, especially on weekends want early check-in and a late check-out. This is not always possible given that housekeeping needs to get into rooms to turn them over. 11AM is check out and 3PM is guaranteed check in. When busy it limits late check-out and early check-in possibilities. We need to be careful to not overbook the hotel that the pool hits capacity. This is why the maximum 5 wrist bands per room. The maximum number of people in our largest room at our hotel is 6. A family suite gets 6 wrist bands and the rest is maximum 5. Our pool and amenities at the hotel are for registered hotel guests. It is not like a public swimming pool. It is unfortunate that some of these issues could not have been avoided with speaking with Guest Services. Do not ever hesitate to ask questions when booking. We are always happy to accommodate when possible to make your visit a more enjoyable one.

"Palm trees in London :)"

4
11/12/2017

With palm trees and gardens in this huge atrium, nice hot tub and pool, balcony with screen door open, overlooking the Atrium, created an exotic vacation feel right in the room. very relaxing, Would gave given a 10 but no microwave, in a king suite...???

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled to have you stay with us and pleased that you enjoyed a little of the tropics in London, Ontario. In future please do not hesitate to ask for a microwave. They are available at no charge upon request. Some room styles of the 16 types do have them already but they are most always available. We hope you will visit us again soon.

"Great hotel"

5
11/12/2017

Attended a corporate event. Great hotel room and venue for a corporate event. Excellent location, great rooms and food. The atrium is beautiful. I would highly recommend this hotel. The adjoining restaurant has great breakfast.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to have you stay with us and hope you enjoyed your event as well. It is great to know that you enjoyed many of the hotel amenities and that your visit to Shelly's Tap & Grill was a pleasant one! We look forward to welcoming you back in future.

"Favourite place"

5
07/12/2017

Our family loves this hotel. They always request it. I stayed there recently because my mom was doing treatments at hospital close by. It was very convient with in walking distance. Staff in the restaurant are very friendly. Front desk staff also very friendly. Very easy to communicate with the front desk when you need something because they set you up with text messaging once you arrive in your room. Always recommend this hotel to anyone going to London.

"resort in the city"

5
05/12/2017

I stay at the Lamplighter every year for hockey and baseball tournaments. Excellent amenities and service for kids and teams. Parents can sit poolside, in the gazebo or on room balconies overlooking the pool and slide while their teens and pre-teens hang out in the games room or swim while parents watch them poolside from the patio outside their rooms. The restaurant has a perfect menu for families and for evenings snacks after a late game. modern, newly renovated appearance.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to have you back with us and thrilled that your visit was once again a pleasant one. We hope you will visit again soon.

"Hotel Great, Problems with Breakfast"

4
01/12/2017

My daughter and i stayed at this hotel due to it proximity to Victoria Hospital as she had an 8:30 am appointment. She requires wheat free foods which made our orders special, I realize but it took 30 minutes to get our food. The gluten free bread had poppy seeds on top which she can not eat and there was a lot of oil on the home fries. A poor start to the day!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased that you enjoyed your visit to our hotel. We are sorry that you had a wait for your breakfast though. The restaurant does cater to many special diets and there is actually a gluten free menu as well. We are sorry your friend had an additional issue with seeds. We hope you were able to communicate your issues while you were at the restaurant to get some satisfaction prior to leaving. We hope you will visit us again in future.

"Hotel"

5
01/12/2017

Pleased with overall experience. Just a short visit to London for family get-together. Room was clean and front desk staff were friendly. Restaurant was clean and wait staff was helpful. Location was satisfactory for purpose of visit and accessibility to room was good. Parking was adequate and close to entry doors. Bathroom was well stocked and clean.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy you enjoyed your Lamplighter Inn experience. We look forward to having you visit again when you have another opportunity to visit London.

"awesome family experience"

5
30/11/2017

Stayed on a Saturday night and kids enjoyed the pool area and watched movies before bed in the comfort of a pull out which is not normally the case. Room was very large as we were upgraded as a Diamond member. No concerns and would recommend this hotel and will be back.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you had an awesome family visit to our hotel. We look forward to welcoming you back another time soon!

"Great Place to Stay"

4
29/11/2017

Rooms are clean, great pool facility, kids had a ball on the waterslide, our family has stayed twice and both times were great. Decent prices as well. Restaurant was a bit pricey and slow but overall a good experience.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are happy that you found our rooms clean, enjoyed the amenities and your children enjoyed themselves. We are thrilled to have you back and hope you visit us again soon. Thank you for sharing your positive experience with others.

"Beautiful Decor, very clean and friendly staff."

5
28/11/2017

Clean, price was fair for what you received. Games room was fun, Pool well kept. Fun waterslide! Front desk text me right away to see how things where, and if I needed anything. Regal appearance inside and out!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are thrilled that you enjoyed our hotel, décor, amenities and found everything to be clean and our staff friendly. We hope you will return again soon.

"Stay"

4
28/11/2017

Really enjoyed the stay for the price. The atrium is amazing! We didn't get a chance to try the food or to swim but we will definitely stay again and try them out. The only odd thing is that the sink was outside of the bathroom and it made me nervous that it would wake the family everytime it was turned on in the night.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that your visit to our hotel was very pleasant and of good value. We have 16 different room types at our property so not all bathrooms are the same. The style of bathroom that you had is popular with many travellers. It allows more than one person to get ready at one time. Do not hesitate to ask for a traditional bathroom on any future visit. We hope you will come back and visit us again soon.

"The Best Best Western I've stayed in"

5
27/11/2017

This hotel has terrific staff, beautiful clean rooms with an amazing tropical paradise indoors, delicious food! We just love coming here! You should try the Colossal Omelette at the on site restaurant!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for making us your Best Western of Choice! We are thrilled you enjoyed your stay and your visit to Shelly's Tap & Grill. We look forward to welcoming you back the next time.

"Lamplighter stay"

5
23/11/2017

Great hotel . Our visit was for hospital apt. Hotel offers a shuttle to and from hotel and at no charge. Awesome service. Driver was very friendly. We always stay Best Western when we can, but got to say the quality and value of this hotel is superior.

"Fun for the kids!"

4
20/11/2017

We stayed at the Lamplighter over a PA Day with our daughter and it was a great time. The room we got was not the room we booked and Tania went above and beyond to move us immediately to another room. The rooms are clean and well kept and the bed is incredibly comfortable. The rooms are really quiet despite there being a lot of noise at the pool. The pool and water slide were a lot of fun. Not huge but still fun. Other reviews indicated rude pool staff that wouldn't allow drinks on the deck, but there was no issue when we were there. There were a number of hockey parents and there was no issue with beer cans in coolies. The only challenge was that there were far too many people in the hot tub at one time, and most of them unsupervised kids. Would totally come back again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. We are very happy that you enjoyed some quality time with your daughter over the most recent PA Day. We are happy you found your room clean, well-kept and comfortable. We are pleased that you had a positive experience in the pool as well. It is unfortunate that some people have a problem with following the rules. Enforcing these rules unfortunately is never popular. We are pleased that your experience was a positive one. Looking forward to welcoming you back again another time.

"Very Nice Hotel!"

4
20/11/2017

We stayed two nights for a medical appt and had a fantastic stay. The hotel is beautiful and they have done amazing job with the decor. The hotel looks like a 5 star hotel as soon as you walk in. Check in was seamless and toiletries were provided when asked at the Front desk Positives: - The rooms are clean and practical. - Pool and Atrium are amazing. Has large pool and hot tub. Did not use the waterslide but looked awesome. - Business Centre available although not used. -Close proximity to hospitals Negatives -No Microwave in rooms - A shuttle is offered to transport guests to medical appts. We had a noon appt at St Joseph's medical centre. When we called the night before we were told to call in the morning to arrange transportation. The next morning very early my wife went to arrange the shuttle and was told it was transporting 3 people at 11:00 am to the other hospital and would not be back until 12. Our appt was for 12 so we had to cab it. When we were done at 1:00 pm we called to possibly get pickup, we were told the shuttle just left to take people to the other hospital and would not be able to get us until 2pm. I know it is hard to meet all guests needs but perhaps they need another shuttle. One for each hospital. -Bathroom is outdated and while clean could use an update and a fresh coat of paint as there were several chips of paint missing. Aside from that though we enjoyed our stay and would stay again if in town.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you had a fantastic stay and enjoyed some of our newest renovations. We have 16 different room types and many actually do have microwaves. Regardless microwaves are available upon request for no charge to anyone. We are so sorry that you had difficulty accessing the complimentary shuttle to and from the hospital you were going to. Typically we do not have such an issue with it being so busy. The shuttle can seat 6 people and often guests ride together or adjust their times. Do not hesitate to inquire further of the options in future. We are sorry that you found your bathroom a little outdated. As the rest of the property is undergoing changes so will the rooms again soon. We hope you will return again for another fantastic stay.

"Great Hotel"

5
17/11/2017

‘We always enjoy this hotel. We have visited this site many times in past & we always come back as this location & the service is good. It is nice to continually come back & things are if not the same they are even more improved. Thank you.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to share your Lamplighter Inn experience with others. We are very happy that you enjoy your visits to our hotel and happy that you enjoy the continued improvements over the years. We look forward to having you stay with us again soon.

"you will enjoy your stay"

5
16/11/2017

I have never had a bad stay in any Best Western properties, From the front of the house staff......to the check-out process ....always a great experience........you will enjoy your stay.......I stay in hotels across the country and will always seek out a Best Western Hotel

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for being such a faithful Best Western Guest. We are very happy to have you stay with us and appreciate you sharing your positive service experiences with others. We hope you will visit us again soon.

"Close to rehab hospital"

5
15/11/2017

Found this hotel to be a welcome respite. The weather turned as we hit London. We were travelling to visit our friend at the rehab hospital across the street. It was convenient and comfortable. Staff made us feel safe and welcome.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to find us and post your review! We are very happy that you found a comfortable place close to visit your friend at Parkwood Hospital. We hope all is going well with your friend and you visit us again when you have some extra time to just sit and enjoy! We are very pleased to know that you felt safe and welcome!

"stay"

4
15/11/2017

beautiful hotel, would stay again but the staff should make sure when placing people that if there is a room being used for preparation for a conference (as the beauty show was) to make sure you place people not involved in that conference away from that room

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very sorry that you were a little too close to the suite that was used for the models for the recent beauty conference at our hotel. This was a "day use" room and typically not something that would interfere with an over-night stay. It sounds as if it was perhaps an early morning with a little too much traffic near your room. It was the only room used by this group other than the actual conference space. We hope what-ever disturbance you encountered was limited and short lived. If you would like to discuss your stay further please do not hesitate to contact the hotel to discuss your concerns further. We hope you will visit us again.

"Excellent Experience"

5
14/11/2017

This is a very nice hotel. Close to lots of nice restaurants, shopping and the arenas in the area where we travelled many times daily. Staff are very friendly and Bar and restaurant have good daily specials. Food is very good.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased to know that you had an excellent experience visiting our hotel. It appears you had some time to enjoy many of the amenities at our hotel and in the area. We are thrilled to know that you have positive service experiences in both the restaurant and lounge. We look forward to welcoming you back again in future.

"nice Stay."

5
13/11/2017

clean , relaxing and reasonable. my only beef is , that its so bloody big . The Pool is a nice Bonus and the Room Service was excellent. I was surprised with the Pool so close , that it was not noise at all.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are happy that you enjoyed our hotel and found it to be reasonable, relaxing, quiet and clean! We look forward to having you visit again!

"Great hotel and conference center in London"

5
09/11/2017

Attended this hotel this past week and had a very good experience. Clearly the hotel and conference area has been renovated and had a nice fresh look to it. The hotel also has a huge indoor atrium with a pool and water slide. Some of the hotel room have sliding patio doors that overlook the pool of the ground and 2nd level. Hotel staff very polite and professionally and quick to respond. Restaurant and bar at the front of the hotel has a large menus and some really good food. Hotel is also just located directly across the street from the London hospital.

"Our stay and over all experience"

5
09/11/2017

We keep coming back for the service and the rooms it by far the best hotel that we have stayed at and each time we come there it is another good experience and my granddaughter loves the pool and the water slide that the hotel provides my daughter and I love the hot tub it is so relaxing. The location is very central to the malls and the children's hospital which we all enjoy and use We feel that if you are looking for an overall stay and good experience we recommend that your stay here will leave you wanting to come back to experience all the things this particular hotel has to offer

"Excellent - will definitely stay again!"

5
08/11/2017

I arrived at the hotel and was greeted Lyod who checked me in quickly. I asked if room service was available as I was under the weather and really didn't want to go out - thankfully it was. I went up to my room which was evidently very newly renovated - very nice and spacious. I ordered a salad and phoned home - my salad arrived before I even finished my call. The salad was delicious. I went to bed and was surprised at the comfy bed and pillows. I can't say enough about the bed and pillows! I left early in the morning and left my do no disturb tag out because there was no need to have the room cleaned. When I returned there was a note that if I required anything I could just call. I then dropped back into bed and again got a great sleep thanks to the mattress and pillows. I cannot express enough the quality of the bed - I struggle with sleep while travelling - I didn't here! There is no question about where I will stay the next time I'm in London. I just wish every one of the cities/towns that I have to overnight in was of this quality.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review of our hotel. We are thrilled that you had a wonderful stay and a two wonderful restful nights. We certainly appreciate your review and most of all that you are sharing your positive experience with others. We look forward to welcoming you back again when your travels bring you back to London!

"Great Pool!"

5
08/11/2017

We stayed here to celebrate our sons birthday and booked our stay around a hospital visit. We were even offered a special hospital rate! Loved the pool. The rooms are very comfortable and clean. Would have liked a free breakfast but other than that very enjoyable stay.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy that you enjoyed your visit to our hotel and you were able to celebrate despite the hospital visit. We are thrilled that you enjoyed the pool and found your accommodations clean and comfortable. We look forward to having you visit again.

"Fantastic"

5
08/11/2017

The staff is amazing, We had a medical emergency and required 2 rooms on short notice. with a late night check in. They gave us a Hospital rate which helped out immensely as I was paying for these rooms unexpectedly. They are the closest hotel to the hospital. The rooms were super. With the pool it was quite loud with kids running around but under our circumstances it was perfectly fine.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to tells others about your positive experience staying at our hotel. We are sorry that you had a medical emergency and hope that all has worked out ok. It sounds like you were here over the weekend and typically weekends are very busy with families and children enjoying the pool. We hope you will return again when it can just be a pleasure visit!

"Always Great Stay"

5
29/10/2017

Very clean and quiet, and comfortable, nice pillows. Other Hotels out there always have awful pillows, these were the best in a while as we travel all the time. I always love my stay here keep up the great work

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to have you back with us and thrilled that you had a nice quiet visit and found your room very clean. We are delighted you enjoyed the pillows. We look forward to seeing you again next time.

"Traveling for family event "

1
27/10/2017

I wish I could rate worse than one star. To start both my wife and I are disabled and the only way to reach our room was upstairs or to walk down a long hotel hallway. We had bags and where other hotels would offer bellhop service or maybe a cart here there was none of that. We asked for a more accessible room and were told that wasn't an option. When we found the room we were disgusted by the cleanliness of the room, the floor of the bathroom was covered in water because of a leaking shower head. We tried to call the front desk but the phone didn't work. If we weren't obligated to stay because of family we definitely would not have stayed.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so sorry that you did not have such a positive experience. It is difficult to address your concerns properly without knowing more detail. If you had made it known prior to arrival that you were disabled we expect that you would have known if we were able to accommodate you accordingly or not prior to your arrival. Our weekend was a sell-out weekend and accessible rooms are limited. We do offer Porter assistance for all guests and as well have luggage carts throughout the hotel. We are sorry if you were not offered assistance automatically and will certainly review this with all of our Guest Service Agents to be more proactive. Had you asked they would have called out your request for help to a porter. Our hotel is a sprawling property. The hallways are long but we do have elevators throughout the hotel to get to any floor. Typically when guests arrive to check-in we will direct you to the closest entrance to where your room is located as we have parking around the entire property and multiple entrances to each wing. This makes access much easier. Assistance can come right out to your car to help if required. We receive many compliments on the cleanliness of our hotel from both Best Western International and other hotel guests. We are certainly sorry that you had issues. It is unclear what issues you had though because the only one mentioned was water on the floor from a leaky shower head? After all rooms are cleaned there is an additional inspection before any guest is checked –in. If there was a maintenance issue such as you report it would have certainly been discovered during the cleaning process or when it was checked by the supervisor prior to check-in. We hope over the two nights you stayed with us you were able to make your concerns known at some point with either Guest Services or a Manager at the family event you attended. If you would like to discuss your stay further please do not hesitate to contact Hotel Management for further resolution.

"best western-yeah!"

4
27/10/2017

clean,comfortable,great staff support,EXCELLENT bed-great value for money-I would definitely attend this hotel again if travelling to London-it's location near the 401 is great and only a few blocks from all needed amenities-the pool and rec area was a nice bonus

Lamplighter_Manager, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to let others know of your positive experience. We are thrilled that you enjoyed the cleanliness of our hotel, comfort of your room and enjoyed the hospitality and support from all of our staff. We look forward to your next visit.

"Most Comfortable Beds!"

5
27/10/2017

This BW Plus is beautiful. When I see a BW like this, it makes me proud to be a rewards member. Visited this place twice, coming and going on a bus trip to and from Michigan. The entire place is a site to behold especially the pool area featuring a water slide, whirlpool and waterfalls. We had two breakfasts and dinners provided to us on the tour. Dinners were 5 star quality. Breakfasts were "soup to nuts." My only suggestion would be to provide fresh oatmeal, plain yogurt, fresh bananas and a variety of berries. Not all of us want grapes/melons as the fruit and not all of us want bacon, sausage, eggs, pancakes, etc. Beds were the most comfortable I've ever slept in while away. No hotel in the states that I have stayed in has felt as comfortable. I looked forwarded to the end of the trip when we had one night again here. Suggestion?: Provide signage to find the way to rooms.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you enjoyed your two overnight visits to our hotel during your bus trip! We appreciate your comments and feedback. We hope will have another opportunity to visit us again in future. We look forward welcoming you back again. Thank you so much for sharing your positive experience with others.

"Great Hotel"

5
27/10/2017

Wonderful place to have a conference or just take a short holiday. Pool & hot tub area are perfect & there is a water slide for children to use. It is very clean & the staff are great. I would recommend this hotel to anyone.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy your visit was a positive one and you enjoyed all of the amenities at our hotel. We hope you will visit again!

"Great hotel"

5
24/10/2017

Stayed for 2 nights to meet up with friends Hotel very nice rooms spacious we overlooked the pool which was lovely and very relaxing Rooms very clean and lovely to have a shower and a bath and also a separate area to sit and watch TV . Had breakfast in the dining area very reasonably priced The only thing that would improve it for me is to have bigger bath towels !!!! Staff efficient and polite Thank you

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you enjoyed your recent visit to our hotel. We have 16 different room types to choose from. We are happy that you found one you like! Thank you for the suggestion on larger bath towels. We will certainly consider this for future. It is nice to know that you enjoyed efficient and polite staff. We hope you will return again soon.

"Great hotel"

5
22/10/2017

The Lamplighter Inn was so great with ensuring we had a crib for our 13month old. They shuttled my husband to Victoria hospital where my son was having a day operation and happily accommodated is for a impromptu second night! We can't wait to visit again, next time for leisure!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are very happy that you enjoyed your recent visit to our hotel. We look forward to welcoming you back again for some quality leisure time!

"Family getaway"

5
21/10/2017

Great place to get away, very tropical and relaxing. Pool, hot tub and waterslide great for the family. Restaurants, mall and LCBO all close by. Great views from the room overlooking the pool and falls with a nice deck. Management took a situation and corrected it, great job Jim. We will definitely be back again!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review. We are thrilled that you enjoyed your visit and happy that your issue was resolved. We look forward to welcoming you back again when you have the next opportunity to visit London.

"Amazing stay and excellent service "

5
20/10/2017

We stayed there while getting some medical treatment. When we arrived there had been an error with the booking. I was greeted by Andrew and he was very polite and professional. Andrew took the time to go over the situation with me and assured me that he would sort it out. He did just that and set us up with our exact needs. The room was clean and the pool area was very family friendly and had a mini resort feeling to it. The housekeepers I passed daily in the hall were friendly and helpful. Any questions that we had were answered quickly. Something as small as needing some new towels in our room was done quickly just like the front desk staff member Megan said it would. This place made a tough week that much better and we were able to look forward to getting to our room after a long day at the hospital. We are always loyal Marriott travellers however, this BW lamplighter Inn is well worth a try. I will go back there again! It is staff like Andrew that make these places great!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review and for sharing your positive experience with others. We are very happy to know that our hotel and staff were a pleasant distraction from your hospital visits. We hope you come back when you can sit back and enjoy the Tropical Atrium with no hospital time. We are thrilled to know that both Andrew and Meganne took great care of you during your visit. We look forward to welcoming you back next time.

"The best night's sleep!"

5
20/10/2017

This is a beautiful hotel with an amazing pool and hot tub. The rooms are clean and comfortable and equipped with everything you'll need...the staff were all very friendly. The breakfast at Shelly's Restaurant was delicious and extremely affordable! I would not hesitate to stay at this hotel again!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so happy you had a great sleep and enjoyed your clean and comfortable accommodations. It is great to know that you also paid Shelly's Tap & Grill a visit and found it delicious and of great value. We look forward to welcoming you back again soon.

"Great stay"

5
18/10/2017

We always chose this hotel when in London. We are able to bring our dogs and never have any issues. The pool is great and rooms are always clean. Whenever we have issues, the staff always helps us out

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are thrilled to have you back to visit with your dogs and happy that your experiences at the Lamplighter Inn are positive ones. We look forward to welcoming you back the next opportunity you have to visit London.

"Good Value"

4
17/10/2017

This place was clean and relatively new. It was also affordably priced. It is one of the nicer hotels in London for sure. I would recommend it. I would stay here again. My overal experience was good. The only reason I didn't give it 5/5 is because there was nothing extraordinary about it.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. It is nice to read that you found out property clean, affordably priced and one of London's nicer hotels. We hope you visit again that we have an opportunity to show you we are a 5/5. Thank you for taking the time to share your positive experience with others.

"hospital stay and shuttle"

5
15/10/2017

they couldn't be any nicer and helpful shuttle to hospital made life easier. they have a beautiful pool and hot tube to relax in. the restaurant in the hotel is the best. we stay there when ever we go to London to visit.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased to have you stay with us during your hospital visits to London. It is nice to know that our efforts help you during these difficult times. We are thrilled to know that you enjoy the tropical atrium, pool and relaxing atmosphere. We look forward to welcoming you back again next time.

"Best beds in London, my new go to hotel when in London on business and pleasure."

5
14/10/2017

Despite being on the "main drag" the rooms are very quiet and the beds are fantastic. I always have a 4 hour drive to London and when I get there I can't wait to get into the the most comfortable king size bed and read until I fall asleep. Pool is lovely but not really ideal for little ones as the water slide is for 4 feet of height and up. Located in an easy to access everything area.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review on our hotel. We are thrilled to be your “Go To” hotel when visiting London. It is great that you find our hotel quiet and comfortable for your visits. Our waterslide does require you to be 4 Feet tall to ride it based on the design and government licensing. The pool is plenty big though to have some great fun at the bottom of the waterfall. We look forward to welcoming you back again another time.

"Chelsee"

5
14/10/2017

I have been going to the hotel for years now and the staff there is what makes me continue coming back. They make the stay enjoyable, and they are all amazing at their job. Marshal has gone above and beyond to make my stays there comfortable and enjoyable as I stay there for hospital stays

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for being so faithful to our hotel. We are thrilled that the staff and Marshal take great care of you. We are sorry you are staying for hospital visits however very hopeful that staying here makes things a little easier for you. We look forward to seeing you again soon.

"Our go-to Hotel when we stay in London"

5
12/10/2017

We live in BC but our family all live in the London area. We try to get back at least once a year. If we're going to fly in late at night, we usually stay at the Lamplighter for the first evening of our trip. We have never had a bad experience. The staff is friendly and helpful. The room is always clean and comfortable. And I like the fact that there is a decent restaurant right on the premises. See you next year!

"Room Smelled Like Vomit"

2
11/10/2017

Our room smelled like vomit which was originally masked by air freshener. We reported it after our first night but there was no record of us bringing it to their attention. The room attendant also had severe body odor which lingered in the hallway. They eventually gave us 25% off or our bill - but in my opinion - that was not enough.

Lamplighter_Manager, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Dear 551derekd, I am so sorry to hear about your poor experience at the Lamplighter. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At the Lamplighter we strive every day to provide a superior customer experience and it sounds like we let you down on this occasion. I have asked the Executive Housekeeper to investigate the odour in your room. This is very concerning to me, as we pride ourselves on being one of the cleanest hotels in the city, and our brand - we've won many awards for this. Its important to us that each guest through our door have a positive experience. Should we fail to do this during any stage of a stay, we endeavour to make things right. I have sent you a private message addressing your concerns and invite you to reach out to me directly if you ever have any questions or comments. I hope this experience doesn't completely diminish your opinion of the Lamplighter and that you'll consider us again in the future.

"BW Lamplighter London"

5
10/10/2017

Great space with clean and tidy rooms. Beds and pillows were fabulous. The only thing we found strange, was that we inadvertently walked through a wedding ceremony. I would have thought that ushers would have been at doorways to prevent this. We felt that we were intruding - but didn't realize the ceremony was on until we were well into the room (atrium overlooking the pool)

"Very nice but pricey"

4
09/10/2017

Great well appointed clean rooms and terrific, professional staff. Breakfast is not included with most rooms unlike other Best Westerns. Has terrific indoor pool waterslide complex with large atrium. Well lit parking lots.

"Great Restaurant Service for Large Group"

5
09/10/2017

We stayed for a wedding and went to the restaurant for brunch the following morning. The staff were excellent at accommodating our very large group and the food was delicious! Beautiful pool area although we didn't get a chance to use it.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that your wedding weekend was a positive one and ended well for brunch in the restaurant the following morning. We will be sure to pass on your compliments to all involved. We hope you will return again when you can enjoy more of our Tropical Atrium and Swimming Pool. We look forward to welcoming you back next time.

"Accommodating staff"

4
05/10/2017

Friendly staff, very happy to help with everything we needed. I really liked the hotel texting to see if everything is ok. The air conditioning wasn't working well and the staff made the effort to overcome this.

"london"

5
05/10/2017

very nice hotel clean property staff very friendly and helpful close to shopping, restaurants, highway. rooms were very clean, comfortable. have stayed here before and now and will again. i would recommend this hotel to anyone.

"Repeat Visit to this Hotel"

5
02/10/2017

One of the nicest BW hotels we've stayed at over the years. The room was very comfortable, plenty of free parking, conveniently located on Wellington St, restaurant and bar connected to the hotel was very good, staff excellent, room was sound-proofed and I got a great night's sleep. This is the second time we've stayed here overnight on our way to Northern Michigan and will be back again next year.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for coming back to visit us. We are very pleased you enjoy your Lamplighter Inn visits and are honoured to have you return year after year. We are very happy you find our accommodations comfortable and the staff excellent! We look forward to welcoming you back again next year!

"Great spot"

4
01/10/2017

Oir atay here was short but it was clean and the staff were amazing. It was nice to get a text asking how things were going. When you're busy you don't have time to discuss the details or some concerns with the hotel. Two small concerns: The pillows were the kind with big foam chunks in it, that was horrible. The other one. After coming back from hockey my picky eater wanted mac and cheese(kraft dinner to be exact) I attempted to order room service at 10:03 and they were not able to provide. Not that it's a huge issue. I understand. They might have gone home and they were closed at ten. It just would have made my stay a ten had they been able to provide that and didn't have pillows that restricted my neck the next day.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that overall you enjoyed your visit with us. Our restaurant is closed for food at 10p.m. however Guest Services does have suggestions for “order in” that can be done at any time of day or night. We are sorry that you did not care for the pillows. We are in the process of changing all pillows and we also have a few other pillow options available upon request for future reference. We know that pillows are a personal thing. Thank you for your review. We hope to see you again in future.

"WOW !! You have to check it out !"

5
29/09/2017

Between Business and Pleasure visits to Best Western Properties this one has exceeded all expectations. I stay at Best Western Hotels 60 to 70 nights a year and am very rarely disappointed. The staff at "Lamplighter" go above and beyond being helpful and friendly. The hotel is well maintained from the outside and throughout. Check it out, you won't be sorry.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are thrilled for your “Wow” review and appreciate so much your kind words. We look forward to welcoming you back again soon.

"Comfy Beds, Tired Bathrooms"

4
27/09/2017

I stayed here for a Conference nearby. The price was right, rooms clean and bed comfy however, the bathrooms are cramped and tired. There is a toilet smooshed between a bath tub and shower. The tropical rainforest atrium and waterslide look pretty neat though. I think this hotel is a great value.

"Good"

3
26/09/2017

Generally OK stay. Good location. Close to LHSC for surgery. Didn't get the extra blanket we asked for. Did not get the breakfast due to surgery date too early. There was a dirty sock left in our room. The service in the restaurant was slow, as there was only 1 staff working. It's the best Best Western I've stayed at, but not the worst Best Western.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that you found our hotel to be very conveniently located to Victoria Hospital and that your stay was a good one overall. In case you are not aware we also have a complimentary hospital shuttle that runs Monday to Friday 8am to 4pm to all London hospitals. We are very sorry for the housekeeping issue and hope this was brought to someone's attention while you were here at the hotel. We are not sure when you visited the restaurant however we are sorry that you found the service slow. Typically there is always more than one person working in the restaurant. Perhaps there was one in the lounge and one in the dining room. Regardless we are sorry things did not go smoother for you. We hope you will return again soon. We would love to show you a more overall, positive, experience.

"Great hotel"

5
25/09/2017

Stayed here three nights for a conference. Room 372, view of the parking lot but the room is amazing. Jacuzzi tub and fireplace! Too bad it's too hot outside to have a fire. Lots of conference rooms, the space is great. Atrium and Pool is amazing with a waterslide that's actually worth doing. Waterslide staff were really nice to stay open a few minutes more so I could have a slide as I didn't get to the pool until 9 o'clock. Love the rock decor around the slide. Couldn't be happier with my stay here. I would love to come back.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for you review and for sharing your positive experience with others. We are very happy that you liked your room choice and had at least a little time to enjoy the pool and waterslide. We look forward to welcoming you back again soon.

"Hot weekend for a Wedding"

3
25/09/2017

Great facility to host a wedding. Pool was fun for the kids! Rooms clean and beds extremely comfy!! The temperature was on the warm side near the ballroom which made it difficult for the guests to keep cool, given the 39+ degrees outside this was understandable. Public washroom facilities near the ballroom required more care and attention during the wedding.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are happy that you enjoyed your visit and had a nice time at the wedding. The exceptionally hot weather with an open atrium is a challenge however it allows for an immediate indoor option in case of bad weather. Typically we have guests sit as it becomes closer to the ceremony time that they can keep cooler until then and limit the time in the heat. The rest of the hotel is very well air conditioned. We are sorry about the washroom facilities near the ballroom. This has been addressed with all involved going forward. We hope you visit again soon.

"Tropical Swimming Pool"

5
25/09/2017

The atrium with tropical trees, warm, clean swimming pool, gold fish pond, waterfall, and rock formations is awe inspiring. Bed is comfortable. Our one disappointment was with the restaurant: they do not serve alternatives to pork for breakfast.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. We are very pleased that you enjoyed our Tropical Atrium and comfortable accommodations. Thank you for your suggestion on offering a pork alternative in the restaurant. It has been shared with the Chef. We look forward to welcoming you back again soon.

"School reunion"

4
19/09/2017

Manager sent a welcome email asking if everything was ok or if I needed anything. Check in was quick & efficient. Room was clean No Hairdryer?? The bed was comfortable but the Mattress pad was pilled & I found it uncomfortable. Our private dining room was beautifully decorated for a group of ladies. We had stayed here on a previous reunion & chose it again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are pleased that overall your visit was a good one! Thank you for choosing to hold your reunion at our hotel. We are very happy that you enjoyed your Lamplighter Inn experience and hope you will visit again in future.

"very happy"

5
18/09/2017

I was very happy with my stay at best western lamp lighter. It is a beautiful facility. My room was very clean. I found the bed very comfortable. Checking in and out of the hotel was very easy with friendly staff. They checked in with me through text a couple of times during my stay to make sure I was having a good experience. I would definitely recommend others to stay here. Thank you

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased to have you stay with us. It is great to know that you felt well taken care of and you enjoyed your Lamplighter Inn experience. We appreciate you share your positive experience with others and look forward to welcoming you back next time.

"Great Hotel and Staff"

5
16/09/2017

Great Hotel and Staff. The location was very clean and in good order. Close to restaurants and other amenities. There is a great pool and water slide. I recommend this location for business or family stays.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for the great recommendation for Business or Pleasure. We are thrilled that you found our staff friendly and the hotel and accommodations very clean and in good order. We look forward to your next visit. Thank you for taking the time to post your review!

"Mini Vacation"

5
14/09/2017

Feel like I'm at a resort when I'm here with the palm trees, great pool and great staff. I would recommend staying at the best western lamp lighter to anyone. Lots of restaurants to choose from near by.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very pleased you enjoyed your visit. We hope you will return again soon.

"Excellent accomodation and facilities"

5
14/09/2017

I stayed at the Best Western Lamphouse in London Ontario while attending a conference. The cleanliness of the room, the comfort of the bed and the excellent services both at reception and in the restaurant/lounge was excellent.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to review the Best Western Plus Lamplighter Inn & Conference Centre. We are very happy you had a positive experience and enjoyed both our hotel and hospitality. We hope you will return again soon.

"great for business and pleasure"

5
14/09/2017

I have visited this site on various occasions for both business and pleasure. In all cases I have enjoyed my stay. The staff and the amenities are great. Located near shopping, theaters and a direct route to downtown, hwy 401.

"Home from home"

5
13/09/2017

Friendly desk staff and the room was clean and overlooked the pool - nice balcony. Internet was fast and service was great. Shellys restaurant was amazing with a fantastic menu ... even gluten free! The bed was very comfortable and room spacious.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you found us to be a good “home away from home.” We are happy that you found our staff friendly, your room clean and the atmosphere and amenities enjoyable. Please come and visit again soon.

"Total Experience awesome"

5
13/09/2017

The room was large and clean. The room had a tub and separate shower great idea, kudos! Great flexable staff. Amazing atrium pool area. We had all our needs meet and exceeded. The location is very convenient. We had to short a stay wish we didn't have to leave so soon.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy you had an awesome experience at our hotel and are thrilled that you are sharing your review with others! We hope you visit again when you can stay and play longer next time!

"Summers End"

5
05/09/2017

This is our third trip to Best Western, Lamplighter Inn. A good place to end summer vacation. We always have a great time swimming, sliding, games room and workout room! We will definitely be back, once winter sets in, a great tropical escape!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for making to us for a last stop for your summer vacation time! We are very pleased you enjoy our hotel and look forward to welcoming you back for another tropical escape soon!

"London Business"

3
05/09/2017

Was asked to complete a rating of the hotel via text. Gave a low score because my window was a portion of the wall (not a full window like other rooms). Hotel offered to switch rooms at 11:30 pm and sent someone to help. I wasn't about to wake my kids so told them to follow up with me in the morning. No one ever did.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are sorry that you did not care for the room you were assigned. It is not clear when you stayed with us however the room move would have been offered when you inquired about it. We are sorry that it was too late for you the first night and the room move was missed on the next shift. In future please do not hesitate to call. We certainly apologize for this oversight. We hope you will visit us again. Do not hesitate to inquire when booking your room type options. There are many to choose from.

"Beautiful Hotel"

4
05/09/2017

This was our second time here, rooms are clean and pool and atrium are beautiful My only complaint this time was that we waited for an hour to get into our room. They offered us ten dollars at the restaurant AFTER we waited and had a drink - so we never got to use that. Hot tub in the pool area was also broken. These are the reasons I wouldn't give it an 'excellent' rating at this time.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your comments. We are so sorry that you did not have an opportunity to use your vouchers during your stay with us. We appreciate very much your kind comments and are truly sorry for the wait to check in. At this point we are not certain of the circumstances but certainly are sorry for the delay regardless. We did have a maintenance issue with the hot tub on the pool deck over the holiday weekend. It was unfortunate and out of our control however it is back up and running again now. If you would like to discuss your stay further please do not hesitate to contact the hotel manager direct.

"Enjoyable stay at the Lamplighter Inn"

4
05/09/2017

We visited this hotel with my sister in laws and their families. The kids loved the pool and water slide but the adults were greatly disappointed that we received no compensation for the broken hot tub and a cold response from hotel staff at front desk regarding the issue. My daughter left a pair of Birkenstocks by the pool at the end of the evening and they were not there in the morning which was a little upsetting to her and staff were not able to locate them. The beds were extremely comfortable and quite clean. We had an enjoyable getaway with family despite the issues.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased that you enjoyed our hotel and your family time together. We are so sorry for the unforeseen maintenance issue with the hot tub on the pool deck over the long weekend. It is back up running now and fortunately the problem was short lived. We have inquired again with our lost and found and the Birkenstocks have not shown up. We hope you left your contact information just in case they do turn up though. If you would like to discuss your stay further please do not hesitate to contact the hotel manager direct.

"Lamplighter Stay"

4
04/09/2017

Our kids loved the pool and the pool slide and could have stayed at the hotel 24/7 for this reason. The hotel is located in an area of London that is accessible to highways and to the downtown area. The hotel staff are helpful and prompt in service.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased to know that your family enjoyed their recent visit to our hotel. We are happy that you enjoy our pool and waterslide, find the location perfect and enjoy our service too! We look forward to your next visit.

"family friend group for the weekend"

4
29/08/2017

Overall great experience, friendly and helpful staff. The hotel pool area is beautiful. I felt as if I was at a resort. Landscaping upkeep is excellent. I would recommend the hotel and I know I will be returning in the future.

"Exceptional Hotel"

5
29/08/2017

We had an exceptional 2 night stay at this hotel in August. The staff were very pleasant and the rooms were very comfortable and clean. Food at the restaurant, Shelly's was great. I would highly recommend.

"Family reunion"

5
29/08/2017

Out-of-town family members booked here for a family reunion in London. The young people enjoyed the pool, slide and gathering in the atrium, older members chatted in the suites. A very large hotel with many amenities good for groups. Excellent sound proofing between rooms.

"GREAT ANNIVERSARY GETAWAY!"

5
28/08/2017

Thoroughly enjoyed the atmosphere, cleanliness and helpful,couteous staff at "The Lamplighter" and would recommend it to anyone spending time in the London, Ontario area. Great for couples and families alike...the Atrium offers a 'taste of the tropics' to relax and unwind. We'll be back again.

"Wonderful mini vacation"

4
27/08/2017

Great place for a overnight or 2 day stay with grandchildren. It is a very clean place and notice there is always someone around cleaning, (e.g.) even mirrors on the walls. Cleaning staff is very personable as well as any staff you might need to speak with. I noticed this time however that a gentleman was being brought in by his daughter, I believe, and there wasn't a handicapped entrance suitable to cross the wheelchair over. My daughter in law ran over and held door for them. If there is an entrance elsewhere I apologize, perhaps they could have entered at the front door. Shelley's is an awesome place to eat. This is the 3rd. or 4th. time we have been here this year and am quite satisfied.

"Pet & Kid friendly home off the road"

5
24/08/2017

Members of my family have stayed at the Lamplighter Best Western many times. Each visit has given us a good night sleep with all the necessary amenities. The Pet policy makes us feel welcome with our Dog and cat. The Pet friendly rooms are not a run down space as with many hotel. Our Pet room was lovely, clean and new. Our children enjoy the large pool with the water slide. Its and extra lovely space for a family when traveling across Ontario! This was my 6th visit to the Lamplighter and again, I was not disappointed. This is a great family hotel!

"scammed for $74"

3
23/08/2017

while using their website to book a room, was taken to another booking agency called getaroom with out any knowledge, it was a pop up, complained to Head Office and was told they would look into this, after 2 weeks of no call back I returned my original call and this time was told it was my fault that my computer did not prevent popup excuse me, why is your website allowing pop ups to appear your website shoul be protected, this is a Scam, Scam Scam, and Best Western has lost all future business ( hockey teams, baseball teams, rugby teams and whatever else I am involved with ) I thought you were reputable but once again another good company gone sour

"Wife's 65th birthday"

5
21/08/2017

Stayed at this hotel because it was recommended to us by other family members,very satisfied with our room and stay.Hotel was very clean as well as the room.bed was very,very comfortable. It would be nice if there was a designated patio for smoking.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are pleased that you had a Happy 65th birthday for your wife at our hotel. It is nice to see that you had a pleasant time. We are happy that we lived up to the recommendations! We do have smoking areas outside of the hotel. The hotel itself is non smoking however there are ashtrays and designated areas outside the interior footprint of the hotel for smokers. We hope you will visit again.

"Great Facilities"

5
21/08/2017

I have stayed at this property many time previous and as in the past it was Excellent. The property is well kept, the grounds immaculate and staff very friendly. Ample free parking, rooms are very clean and spacious. Shelly's Restaurant which is with in the Hotel has excellent food at a reasonable price.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so pleased to have you back to stay with us. We are thrilled that your stay was a great one. Thank you as well for sharing your positive experiences at our hotel with others. We hope to see you again soon!

"Great Stay"

5
18/08/2017

Love this hotel. The pool area is one of the main reasons for choosing this hotel and it did not disappoint. The rooms are also excellent and the hotel generally is very clean and well kept. The hotel is well set out with helpful and efficient staff. We did not use the restaurant during this stay but have previously found the food to be good with good service.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that our Tropical Atrium and pool is a draw for you and thrilled that you enjoy as well the accommodations, other amenities of the hotel and the hospitality of the Lamplighter Inn staff. We look forward to welcoming you back next time.

"Wonderful place to stay!"

5
17/08/2017

This hotel was absolutely BREATHTAKING, the Atrium and Pool was my absolute favourite. The pool is a taste of a warmer climate, without the traveling required. The best place for a stay-cation. The staff went above and beyond for everything we needed. They responded in a timely manner, and I was always greeted with a smile. We required a pack n' play for our daughter to sleep in, as well as a few extra things and they had absolutely no problems getting us what we needed. The room service was wonderful as well, GREAT food and HUGE portions for an affordable price! Our room was the perfect size, and I appreciated all the amenities. The hotel is gigantic with three different wings all surrounding the pool area, some with even a lookout to the pool. It was just the most wonderful experience. The downside seemed we were in the same hallway as a bunch of groups with preteen/teenagers. As parents of a small infant, it made bedtime difficult. However, that is not the hotels fault. I would HIGHLY suggest staying here, they made our two day stay wonderful. It was the best hotel I've ever stayed in, we will be staying here from now on. We actually extended our stay by a day, just to soak up the fun in the pool area. We totally didn't expect our experience, as we just needed a place to stay because our house had a flood. I think we will need to take more stay-cations and hang out here a few times a year! The only feedback I have would maybe have a little spot for the younger children, under 3 or 4 years of age. My daughter (14 months) had trouble in the pool with the active older kids not paying attention to their surroundings. So maybe a little playroom somewhere like the games room or small wadding pool, something for the littles. Otherwise it was wonderful!

"Excelent choice"

5
17/08/2017

Hotel is reasonably priced with a pool and close to hospital. Many families staying at the hotel.Rooms are quiet. Internet worked without interruption. Restaurant has good menu. I will stay here next time in London.

"Baseball tournament"

4
16/08/2017

Our whole baseball team along with several other teams stayed at this hotel. Great pool, one of a kind with a great slide for the kids. Very large pool which accommodated a lot of teams that weekend. The rooms are nice and big which is great. I could appreciate the hotel staff not wanting us in the hallways when teams were grabbing a bite to eat together, however, they should have allowed us to use one of their several meeting/conference rooms for a small cost, not the price of a full room rental. They are very strict on their noise policy which I appreciate especially after 10:00pm and a long day of baseball.

"Great hotel with wonderful helpful staff! Always very friendly. Pool was great!"

5
16/08/2017

We were drawn to this hotel because if their pook and atrium. After friends and family highly suggesting this hotel as a great family hotel for the kids and great online reviews we decided to try it out and so glad we did! We will defiantly be back. Hotel, staff, room, restaurant, pool and games room were all awesome! Hotel was clean and conveniently located. Storybook gardens was 10 minutes away as well as the Children's Museum, and many great restaurants and shopping!

"Nice Hotel and caring staff"

4
16/08/2017

I liked the pool area and the hot tub. Hotel was clean and the staff was very helpful. It wasn't my first time staying at this hotel and I will be back again. Compared to other hotels in that region, we had enough for our money.

"best western plus lamplighter inn"

5
10/08/2017

You have to go there. Great staff, great rooms The pool is unbelievable Real trees and flowers It is like being in Florida only you are in Ontario Canada. Also London Ontario is a great city to visit.

"Lamplighter Inn London Ontario"

5
10/08/2017

This is one of the best hotels I have stayed in. It is very clean, beds are comfortable. The employees go out of their way to ensure your stay is pleasant. The staff at the desk are professional and courteous. Swimming pool and slides to families along with arcades. Rooms are very affordable. Great hotel great value.

"Fun mini Break"

4
09/08/2017

Stayed one night midweek. Did this to avoid staying at hotel with sporting groups staying for tournaments, (many bad reviews on line from those in the groups and not in the groups), and because the room was $60 less per night midweek. I found the hotel staff friendly and helpful. Hotel was clean and well presented. Pool was better than expected, it was not packed to the brim, waterside was an extra bonus of fun. Was happy to see life guards on duty too. Had a lovely breakfast in the restaurant beside the hotel. Only downside I found was that the wash hand basin was not in the bathroom but just outside the bathroom door. Also being a hotel with a pool somewhere to hang wet swim suites would be a plus.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you enjoyed your Fun Mini Break at our hotel and thrilled that you chose a mid-week visit for a quieter more relaxing experience. We have 16 different room types so not all are the style with the sink and vanity outside where the shower/tub and toilet are. Some people like this set up because it gives multiple people an opportunity to get ready at one time when travelling but we understand it is not for everyone. It is nice to read you enjoyed your restaurant experience and found all of our staff to be friendly and helpful! We hope you will visit us again in future.

"A Great Weekend"

5
08/08/2017

My wife and I decided to get away for a weekend at The Best Western Plus Lamplighter Inn. We had previously stayed at this hotel and were extremely pleased. The hotel exceeded expectations again! The staff are pleasant and very efficient. We were greeted with a sincere "Good morning" each day not only by the front desk staff but by maintenance staff, managers and everyone who represented the hotel. This was a great start to our day. We had booked a room with a view of the fantastic atrium and could not have been happier. Our room was well appointed with a great view. I sometimes have trouble sleeping in hotel beds but not this time. The mattress was incredible! We both slept better than we do at home. We have already booked for a weekend in September to watch the London International Airshow (the best Airshow in Canada) and will look forward to another stay at the best hotel in London!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you had a great weekend at our hotel! Thank you for taking the time to post your review and also for sharing your positive experiences at our hotel with others. We look forward to welcoming you back again in September!

"Very great stay"

4
08/08/2017

Had a great stay !!! Excellent hotel ! Would stay here again ! Great pool! Good location and easy check in and check out - friendly staff, clean rooms only downfall - they need better coffee in the restaurant - not very good -

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us and thank you also, for taking the time to post the review of our hotel. We appreciate your feedback and hope you will visit us again soon.

"Never been disappointed"

5
03/08/2017

We stop at this hotel often on the way to Windsor. We have never been disappointed with any aspect of our stay. From friendly and helpful check-in to the pristine condition of our room, there is never a wrong note. Just recently we visited with our granddaughter who loves the pool and the waterslide. Service in Shelley's is superb- they go out of their way to please. This hotel always gets a two thumbs up.

"First time but not the last"

5
02/08/2017

Kids loved the pool and waterslide. Beautiful skylights over pool. The staff was friendly, the halls and rooms were nicely decorated and everything was clean. We were not expecting the pool area to be so nice, it felt like we wee at a fancy resort that cost way more than it did. The first thing my kids asked when we got there was when can we go back? My only knock on the place is that I wish there was breakfast included, the prices were a little high for breakfast at the restaurant that is attached.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for joining us at the Best Western Plus Lamplighter Inn! We are thrilled your family enjoyed our Tropical Atrium, Pool and Waterslide. We are very happy to hear that your children are looking forward to your next visit already. We do have Bed & Breakfast packages for those that are interested but at this point we do not include breakfast in our room rates. Our “Wake Up” special runs Monday to Saturday and we are told it is of great value for $6.50. We appreciate you sharing your positive experience with others and look forward to having you visit again soon.

"Good stay"

5
01/08/2017

Clean hotel in great location. Lots of free parking, and the attached Shelly's restaurant is very convenient for dinner/breakfast/lunch. We had dinner at Shelly's with some family members who live in London, and called in for take out breakfast in the morning,they offer great value breakfasts and kids options. We chose this hotel cause of the pool/s and it's great reviews. Unfortunately our 5 year old (who is one of the tallest in his JK class was not tall enough to go down the slide. Shame on us for not measuring him. We assumed he would be fine as he goes down slides at Great Wolf Lodge and community swimming pools all the time. The slide at LampLighterInn is nothing spectacular so he was bummed that he couldn't go on (at least at Great Wolf Lodge you can say he isn't tall enough for the more "dangerous" slides) Which brings me to the pool. Another shame on us parents as we didn't bring pool toys. We went on a Sunday/Monday overnight stay and there were birthday parties or just big families with lots of inflatable pool toys - it's hard to tell your kids that they can't play with them when they are just laying at the side of the pool to look at. So we got drawn in by the pool feature of the hotel, but ended up just going for a short swim. The hotel offers a cool "text" feature. You can text the front desk any questions you have and you get a text response back in record time, neat!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased that you enjoyed your stay with us. We are sorry that your 5 year old was not tall enough to ride the slide. The height restriction is set by the “Technical Standards and Safety Authority – Amusement Devices Act of Ontario”. The licence agreement for the slide states anyone riding must be 4 feet tall based on the slide design. This is not a hotel decision. We do occasionally have some pool items available at Guest Services for purchase. When things are quieter the Lifeguards allow some pool toys but not always. We certainly have to take into consideration during peak pool times some pool toys can be a hazard. We are very happy that you found our new “text concierge service” useful. We find it is very helpful in looking after our guests and the reports generally have been very favourable from everyone. Now that you have been here once we hope you will return again for some more pool fun. By then your five year old will probably be just the right height to ride the slide. We look forward to welcoming you back next time.

"July vacation."

4
31/07/2017

The trip was very good, we stayed with friends and family and enjoyed the pool. We stayed for one night and two days and the staff and rooms were pleasant. Would be nice if you were able to bring the pool towels back to the hotel rooms though :).

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you chose to visit us for your July vacation! It is nice to read that you enjoyed our staff, tropical atrium, pool and waterslide. We try to keep the towels in our pool area to keep track of them. Eventually they all go to the same laundry room though but keeping them separate helps us to keep them stocked quicker in the pool area. We hope you will visit us again soon.

"Great for kids"

4
31/07/2017

Pool w water slide is a weekend destination for families. Adults can forget about the pool because so many children. Probably fine during week. Good good. Nice bar. Nice room. Dogs welcome but not welcome in suite rooms!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Our hotel is a family hotel and definitely a destination hotel given the pool and water slide most weekends. During the week is ideal for a quieter getaway and popular with many regulars. We are pleased that you enjoyed your guest room! We are a pet friendly hotel however not every room is pet friendly. We have to be careful with allergies and other sensitivities. We have a wing of our hotel dedicated to pet friendly rooms that can easily access the outdoors and close to a grass area as well. We have 16 different types of rooms in our hotel and there are 3 different room types in this wing. We hope you, your family and pet visit again. There is a "pet friendly family suite" waiting for you!

"Great pool"

5
27/07/2017

Average room, not over sized but ok, but the pool was over the top, complete with water fall and fish pond,, Just too bad not opened later. Very nice staff, Check in was fast and hassle free . it was easy to find,

"Great Location"

5
27/07/2017

Great location, good price, very nice hotel. Only drawback there was no complimentary breakfast. Staff was very friendly. Room was very clean and comfy. Bed and pillows were the best. Definitely would go back.

"Great and highly Recommended"

5
26/07/2017

The hotel is centrally located for ease of access to major facilities in the area. It is very clean and presents a comfortable, spacious and well designed layout. Staff are very pleasant, accommodating and knowledgeable about the surrounding area's facilities, offerings and access to a variety of conveniences. Located on a bus route it is also within walking distance to malls, restaurants and attractions. A major draw for parents is an on-site water attraction featuring a water slide.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for taking the time to post your review of the Best Western Plus Lamplighter Inn! We are very pleased that you found us to be centrally located, clean, comfortable and fun for all ages. We hope you will return again soon for some more fun in our Tropical Atrium. Thank you again for sharing your positive experience with others.

"Everything great!"

5
26/07/2017

Everything was great except the mattress only because I have a back issue. The rest of the family had an excellent sleep. There's was no microvawe and somehow I didn't know I could ask for one, that was my fault, I should of informed myself.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are sorry that you had difficulty with the mattress in your room. We do have a couple of mattress choices throughout the hotel so in future do not hesitate to inquire when speaking to Guest Services at the hotel regarding reservations. Some of our room types include a microwave but others do not. We do have microwaves available upon request though at no charge. It is a good idea to request when making your reservation. We look forward to welcoming you back again next time!

"very nice experience"

5
25/07/2017

Pictures do a great job of giving a good idea of what to expect. We had a very nice suite. Clean, very comfortable room. Great pool area. Dinner in the restaurant was pretty good. Service at the front desk was very helpful,

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you enjoyed your Lamplighter Inn visit and found your accommodations clean and very comfortable. We are pleased that you had an opportunity to visit the restaurant and found Guest Services to be helpful and hospitable. We hope you will visit us again soon.

"Amazing Hotel"

5
19/07/2017

Clean, clean, clean! We were impressed with this hotel. It is right across from Victoria Hospital, close to White Oaks Mall and close to lots of restaurants. There is a great pool and a water slide for the kids.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you enjoyed your stay and found our hotel clean, comfortable and fun! We hope you will return again soon to enjoy some more of our Tropical Atrium and Lamplighter Inn hospitality.

"The best place year round"

5
19/07/2017

Love this place. No matter what the weather. You can walk around in your indoor clothes. Like a small city. Indoor pool , restaurant and room service. Even better when the weather is terrible. I will not stay anywhere else in London Ontario. 10 out of 10 for me and my family.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are honoured to be your choice of where to stay in London. Thank you for taking the time to post your review. We look forward to welcoming you back again next time.

"Baseball Tournament"

4
18/07/2017

-check in was smooth -lobby was surprisingly nicer than I imagined -hotel is large and has everything from exercise room, pool with water slide, arcade, patio and restaurant -room,211 facing the pool with a sunken in tv area with sofa bed -queen bed on the upper area (two steps separating the areas -sink outside of toilet/shower area with a coffee machine -air conditioning did not work however it was fixed within 6 hours of checking in (we were not in the hotel when the air was fixed as we were at a baseball game) -fans were brought to the room to cool it down -fridge was broken but another was brought up while we were out at a baseball game down the street many restaurants, beer store, grocery store -pool was the highlight of the hotel -very busy with many kids, this is to be expected during high season -lifeguards on duty overall a great experience and would recommend

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased that you enjoyed your visit to our hotel and you were able to make great use of all of the facilities. Weekends are peak time at our hotel but not all are as busy. We are sorry for the maintenance issues however pleased they were looked after while you were otherwise occupied. Often the fridge issue is just a temperature adjustment and it seems that this was the issue in your case. We are happy that overall your visit was a good one. We hope you will visit again when you have the next opportunity to visit London.

"Best Western Plus"

5
18/07/2017

Excellent stay, staff, room and awesome pool! Even the pool staff was friendly, and kept area extremely clean and safe. Restaurant was beautiful, prices were great, and staff very helpful.Great stay altogether!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review and for sharing your positive experience with others. We look forward to welcoming you back again in future!

"Fun family getaway"

5
17/07/2017

Our family of 4 stayed for 2 nights over the weekend. All aspects of the hotel were very updated and clean. Beds were comfortable. The highlight is the atrium/pool area that feels like a tropical oasis - loved all the real tropical plants, fish, and overall general theme. The pool and waterslide were very well supervised by lifeguards and clean. The front desk staff were very responsive to our questions (love the ability to text them instead of calling!) The restaurant onsite (Shelly's) had great food and drinks at a reasonable price (we ate there 3 times during the weekend because it was so good and convenient!). Overall, great value - we will return :)

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you had a great family getaway at our hotel. Thank you for your compliments on the general cleanliness of our property and staff. We are pleased that you were able to make good use of our facilities and found it all to be of good value. We hope to have you stay with us again soon.

"Great stay"

5
12/07/2017

One night but well worth the cost, we did not use the excellent pool area but wish we had. This is an excellent building with elegance and space for comfort. The room was spacious and very comfortable. The bathroom had a side lighted mirror that my wife truly loved.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are very happy that you were here to visit even if for one night! We are pleased you experienced the value and hope you will return again when you are able to enjoy more of our Tropical Atrium and Pool. We look forward to your next visit!

"Great pool"

4
12/07/2017

We took 3 of our grandkids here for overnight and swimming. Mini vacation. The rooms are large bright and clean. There was a fridge and a safe. We were on the swimming pool atrium. It was good except our air conditioning didn't work. We were offered a different room or a discount. We took the discount and stayed in the room we had. Should really have moved as it did get quite warm but that is on us. Overall was good and we would return.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy that you enjoyed your mini vacation with your grandchildren at our hotel. It is great to read you found our rooms clean, comfortable and well appointed. We are sorry that you had a maintenance issue with your air conditioning but happy there were options for you despite this problem. We are very pleased that overall you had a great visit. We look forward to welcoming you back again next time!

"Location of room is very important"

3
10/07/2017

We stayed at this hotel last year while in town visiting my parents and were so impressed that we decided to stay at this location again. Last year we had a two queen room with its own terrace to the outside on the first floor. It was bright, clean, spacious and just wonderful as we had our dog with us last year and the outdoor patio was great. This year we had to get a king suite facing the indoor water park(only choice on the website). Sounded good in theory. Well, the room was located on the first floor behind the waterfall feature(first room on the hallway from the front of the hotel). Although it was technically bigger than our room last year, it seemed smaller. It had a small living room with the bedroom facing the water park. This room seemed much more worn, it was dark and dank like a dungeon because the only window in the room was in the bedroom. The large window let in hardly any light because the 2 story water feature was almost right up against the window of our first floor room and barely any light could filter down past the behemoth. Luckily, the waterfall was not noisy and didn't keep us up at night. The room was clean but we tried to stay out of the room given the depressing atmosphere. We did not use the water park. We had to sign into Wifi daily and we couldn't get in after the first day so we had to get a different code. This hotel does not provide breakfast despite being a Best Western.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that you were back to visit us. We are sorry though that the room you chose this time was not to your liking. We have 16 different room types to choose from. Please do not hesitate in future to call the hotel direct to explain what you are looking for to avoid any disappointment. The room you had is rather unique and there really is only one or two like it based on the location. Some people actually enjoy the view of the waterfall and even open their window for the sound. It's obviously not for everyone though. Breakfast at our hotel is not included in the room rate however we do have a Bed & Breakfast package if you are interested in future. Given we have an on-site restaurant we leave the breakfast decision up to our guests. We do offer a “Wake Up” breakfast special Monday to Saturday for $6.50 which we are told is great value. Our WIFI codes do change regularly. Sometimes one particular code can become saturated as well. This is why you would have to get another code. It is not always like that but it can happen. We are pleased you were able to get another code from Guest Services though and able to connect again. We are sorry this recent visit was not as positive as your last but hope you will visit again. Please contact the hotel direct next time so that we can make sure you get the room that would enjoy better. We look forward to welcoming you back again.

"Staff"

3
10/07/2017

The staff was terrible, they had it or for us, we did everything they asked and we had a group of 13 rooms. It was a terrible experience, the hotel it's self was great for the kids but the staff gave us nothing but problems

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased that you find our hotel ideal for children. We are sorry that you did not have such a good time yourself though. When you check in as a team you are given a code of conduct which outlines all of the hotel rules. Our staff, management and security do their best to enforce these rules for the benefit of all of our guests. We are not just a hotel for teams. We have other guests staying that can be here for special events, corporate, hospital stays and so on. While we appreciate your business we still have to ensure a peaceful stay for all guests, enforce Ontario liquor regulations and keep halls clear for both fire and emergency purposes and ultimately to control noise. We do not enjoy policing constantly however and unfortunately it is essential to do so to ensure the comfort and safety of all hotel guests. We receive compliments on both our facilities and the hospitality enjoyed at our hotel by many guests including compliments from teams.

"5* Quality at 3* Rates - This Hotel Rocks!"

5
09/07/2017

The Best Western Lamplighter Inn in London is a gem. The owners take great pride in providing excellent service to their clients and they are going a great job. The Hotel has amenities usually only found in expensive hotel chains. You will get a great night's sleep on a lovely Tempurpedic mattress. Your room will be very clean and the beds will be made with lovely, while linens. Your standard room will have a refrigerator, coffee maker, hair dryer, etc. The young and young at heart will LOVE the water slide in the gorgeous indoor pool. By the way, they actually have washrooms right in the pool area! There is also an arcade and workout room. The staff are extremely friendly, helpful and professional.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are so happy that you enjoy our hospitality and property. We are thrilled that you love the Tempurpedic mattresses in our South Wing and very pleased that you enjoy our amenities, linens and clean rooms. It is wonderful to read that you recommend our hotel to guests of all ages! We are very happy that so many guests enjoy our Tropical Atrium, Pool and Waterslide. We hope you will visit us again soon.

"Best place ever!"

5
02/07/2017

Delightful staff, excellent rooms and service, and a good restaurant. We stay here as well because it is pet friendly. We also appreciate the hospital shuttle which gets us to important appointments. The pool area is like a tropical oasis with the most beautiful plant species as well as palm trees. Children obviously have a great time in this area and sometimes there are special events scheduled around the pool/gazebo area. We have notices that there are many banquets, conferences, special events etc., yet there is always available parking.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoy our hotel and hopefully your pet does too. It is great to read that you enjoy our Tropical Atrium and find the Hospital Shuttle useful. We look forward to welcoming you back again soon.

"My favourite hotel in London."

5
30/06/2017

I always stay here as it is clean, quiet and comfortable. Basically has an indoor water park. Rooms are large. Good wifi. Staff are great. Lots of restaurants and shopping close by. Separate shower and jacuzzi.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased to be your favourite hotel in London! It is great to read that you enjoyed your accommodations, our tropical atrium, pool and waterslide and the hospitality from our staff. We look forward to having you visit again soon.

"Good overall hotel but....."

4
30/06/2017

The great thing about a hotel geared for families is that the amenities, particularly the pool and water slide, are very good. But the bad thing we found is there was a lot of children and many of them are out of control. We had stayed for 2 nights (Saturday and Sunday June 24th and 25th) and found each night a very different experience. Saturday's stay more closely resembled a frat house. The pool was absolutely packed and many of the parents in the atrium area around the pool seemed more interested in getting drunk then watching their kids. Later in the evening the kids were running and screaming through the halls until well past 11 pm. Sunday was totally different. The pool was less full and the partyers had left. The only other issue was both my sons cut the bottoms of their feet on something sharp on the bottom of the pool. They said it wasn't a piece of glass, rather it was the bottom of the pool. I emailed the management afterwards, and I am sure they will look into it. The rooms were very good and the beds were comfortable. We had breakfast in the restaurant, Shelley's, twice and it was very good both times. Staff is friendly and their service very good.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that overall you enjoyed your visit to our hotel. Our hotel is a busy family hotel many weekends. It is also a popular destination for teams. It is unfortunate that some parents do not control their children or respect other guests. It is unfortunate that often the discipline is left up to hotel management, staff and security. We invest heavily in security to ensure the ultimate safety of all guests and work with all guests to ensure everyone enjoys their stay with us. If you ever have noise issues it helps us to hear from you given that it is very difficult for security to be everywhere all of the time. We are pleased that you noticed the difference Sunday evening. We are sorry to hear about the cuts on the bottom of your son's feet. We did get your message and are still investigating what could have happened. There have been no other reports of cut feet prior or after your incident. We are very happy that you enjoyed your rooms and found the beds comfortable. It is great to read that you also enjoyed your Shelly's experience. We look forward to welcoming you back again in future.

"Great hotel and pool"

5
28/06/2017

Great hotel; clean, big room (we had king suite), quiet room; nice clean pool. Will definately stay again. The room we had opened into the pool attrium. The pool closes at 10pm, so there was no noise after that. Nice real palm trees at the pool side.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you enjoyed our hotel and your Atrium View King Suite. We look forward to welcoming you back again next time!

"Perfect Getaway"

5
27/06/2017

The room, the pool and the staff were amazing!!! They gladly refrigerated a cake for my daughters birthday and provided us with a cake knife. When our room fridge was not working, they immediately sent someone down to check it out. The lifeguards were also great!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are so pleased you had a perfect getaway! Thank you also for your compliments on our rooms, pool and our staff! We appreciate you sharing your positive experience with others.

"Power outage & noisy wedding party"

3
27/06/2017

We got room 201 so the end of the hall. There was a wedding so we heard music & people till 1am. If you are able to get a room at the other end it would be quieter. The hotel also had 2 power outages. Once was a quick one. Less than 10 minutes. The other was a bit longer. Maybe half an hour to 45 minutes. We were at the pool at the time & they could not close their roof. It started to rain & then hail. Everyone rushed out of the pool at this time. It was definitely inconvenient & a bit scary. The roof was closed the next day so we went swimming & tried the water slides. Hotel was clean & had great staff. It was just bad for us because of he wedding & power outage.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so sorry for your experience. There was an accident not far from the hotel that affected power lines in a large part of the city around and including the hotel. Unfortunately this coincided with a large storm system that moved in around the same time. Fortunately the storm did not last long and the power was restored quite quickly considering the damage to the power lines up the road. We are not sure if the wedding noise you experienced was from the function room or another guest room. There are doors that can be closed to buffer the noise if it was from the function space. Either way if you ever experience anything that is affecting your stay please do not hesitate to contact Guest Services for assistance. We are very pleased you found the hotel clean and enjoyed our Lamplighter hospitality. We look forward to welcoming you back again next time.

"Great place to stay"

5
26/06/2017

Overall the experience was good. We were in town to visit family, so the restaurant on location was great. Very comfortable beds and good air control. The WIFI internet was cutting in and out, but the staff was able to help fix the issue.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you enjoyed our property and found your accommodations comfortable and our staff helpful. We hope you will visit us again soon.

"Best Value Ever"

5
25/06/2017

Don't even think about staying anywhere else. I travel coast to coast in Canada and this is the best value for a Hotel ever. Absolutely immaculate in and out . Restaurant bargain priced (huge breakfast $6.25) and people actually come to eat here. Spectacular pool with Lifeguards. Rooms are very large and super clean. No issues at all.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review of the Best Western Plus Lamplighter Inn. We are so pleased you find our property to be of great value and a pleasant place to stay. We appreciate your kind words and look forward to welcoming you back again when you have the next opportunity to visit London.

"Very nice model"

4
21/06/2017

This is probably the nicest motel I've stayed at. I wasn't footing the bill so I don't know how much the room cost so I can't comment on the value. The room was comfortable, clean and reasonably quiet with good wifi service and sufficient electrical outlets. The grounds are mostly paved with asphalt but the Atrium pool looked nice but I didn't have time for a swim..

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review of our hotel. We are pleased that you enjoyed your stay and were happy with your clean, comfortable well appointed room. We hope you will return again in future when you have more time to enjoy all of the facilities. Thank you again for sharing your positive experience with others.

"Expensive noise"

2
20/06/2017

We stayed in one of the honeymoon suites (not cheap). There was a rhythmic banging noise (sounded like a well pump) - loudest in the bathroom but loud enough in the room to wake us at 7:30am both mornings of our stay. It continued on/off throughout the day until about 10/11pm. I did not appreciate being woken early on our holiday. Hotel staff, other than sending up a staff member to listen to the noise (which by the time they arrived had of course stopped - but he did listen to the recording I had made on our cellphone and agreed it was audible and would inform the manager) were "unable to do anything". We will not be staying there again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so sorry for the noise issue that you experienced during your recent visit to our hotel. We are particularly sorry that you did not get satisfaction while you were here. The issue you speak of is a rare maintenance issue that is very difficult to detect exactly what the cause of the problem is. Unfortunately it is intermittent and we have not had the same issue since. Maintenance regardless is investigating thoroughly. Although a porter came to investigate the issue we are so sorry that the Hotel Manager was not involved in this investigation. This is something that will be reviewed with all hotel staff. We have contacted you privately to discuss your experience further. We hope to speak with you soon to resolve things with you. Once again our apologies for this maintenance issue and the fact that things were not dealt with in a more efficient and effective manner.

"Avoid on weekends!!!!"

3
17/06/2017

Have been here many times and just arrived today for a couple of nights. So far not off to a good start. Most of our stayed are Sunday to Wednesday nights. Learned today that coming on a Saturday is a major mistake! This is a big wedding and convention hotel. We often enjoy meeting a lot of the convention people at the pool and have never had an issue. Sadly we don't have that experience this time. Right now the hotel is over run by travel baseball teams. Parents are to busy partying to notice what a disaster their kids are. The pool and slide are basically useless to most other guests because it is so over run by unsupervised teen boys. I've been in and around busy pools before but this is so unsafe. The lifeguards have been completely useless when it comes to trying to keep control. We tried to swim im the evening but after being nearly jumped on and hit by balls we left. I spoke to a lifeguard about the issue but was given basically a this is the way they are... Kids will be kids... So much for safety as long as they're happy stand. I came back to the room and called the front desk. Was told that they would send a manager down to talk to the lifeguards. A couple hours later we went back to the pool and it was still the same story. Parents sitting on the upper deck to busy drinking to care to supervise their kids. So disgusted! Would like to know if this hotel has a Satisfaction Guarantee policy because we are far from satisfied! Hopefully tomorrow will be better so that our whole weekend isn't a wash.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are sorry that you were not expecting a busy family weekend at our hotel. Team weekends can have their challenges but not all weekends are the same. It is completely impossible to predict from one day or week to the next what issues may arise. It is unfortunate that some parents do not properly and safely supervise their children. It makes it difficult for hotel management, staff and security to deal with. We are very aware that this behaviour really ultimately affects everyone staying at the hotel. This past Saturday there were challenges in the pool but they were in fact being dealt with. There were numerous children removed from the waterslide for bad behaviour and not following the rules. The bather load was steady Saturday night but never overly high. Our pool is a Class B pool meaning that lifeguards are not required. The water slide does require Lifeguards and one is positioned at the top and another at the bottom any time that the slide is in operation. The Lifeguard on the deck performs other duties in addition to enforcing pool rules, helping in crowd control, towel duties, pool tests and going into the slide rotation. While we can understand your disappointment we certainly do our utmost to ensure that all guests are safe and that the pool rules are being enforced the best possible. The reason we have added Lifeguards to the pool deck during these peak times is an attempt to do just that. We are pleased that we were able to offer you some satisfaction while you were still here at the hotel. We know this past weekend was not what you are used to at our hotel however many people enjoy their weekend visits to our property. We hope you will return again Sunday to Wednesday when you typically have visits more to your liking.

"beautiful"

5
17/06/2017

friendly hotel in a great location and ample free parking. close to restaurants, with large comfortable rooms and on site restaurant and bar with good food and drink. beautiful indoor pool area . great travel experience.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so pleased that you had a great travel experience at our hotel. We look forward to having you stay with us again in future.

"Very Nice hotel with Great Pool area"

5
17/06/2017

This was my first stay in the London Ontario area, and this hotel made the stay very enjoyable. The breakfast discount made a good deal a great deal. The food was delicious and service was fast. The rooms are very spacious, clean with a very comfy mattress. The pool area is amazing with the water slide and indoor/outdoor feel to it. You will see what I mean when you stay here. Next time I am in London on business or pleasure this will be my first choice for lodging.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing us as your “First Choice for Lodging.” We are thrilled that you enjoyed your stay and very pleased that you enjoyed your experience so much you are recommending it to others. Thank you for taking the time to post about your positive Lamplighter Inn experience.

"great place for a conference"

4
14/06/2017

stayed over night for a conference, stayed in a king suit and found the room well appointed with things such a sitting room , two big screen TV's and a water closet with a separate sink and wash up area. Check in was smooth . Only suggestions for the room would be a TV channel guide and please make the AC a lot quieter( room 266).Pool and work out area would be hard to beat. Great place for a stay in London

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your experience with others. We are pleased that you enjoyed your king suite and hotel amenities. We have many room types to choose from so do not hesitate to inquire when booking. We are thrilled that yours was great for your conference visit. We hope you will visit us again soon.

"Great Location and Close to Everything"

4
12/06/2017

The hotel was large and the room was clean and nice. The breakfast in their restaurant in the morning was fabulous. I get notifications when my credit card is being charged and I got two of them from this hotel for 2 different amounts. One is for the actual charge plus $25 for incidentals and the other 2 days later for the proper amount. It seems all hotels now are charging like this, but one gets taken off 3-5 days later.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that you enjoyed your hotel and restaurant experience at our property. When you check in there is a pre-authorization that goes on your credit card for room and tax plus $25 incidentals. Once the actual charge has been completed for the stay the pre-authorization is automatically released by the hotel. Depending on your bank the return of the hold on funds could take 3 to 5 business days to show up on your account. The pre-authorization is done in order to ensure there are sufficient funds on a credit card by the time a guest checks out. We are very happy that you enjoyed your stay, location and found us in a great central location. We hope you will visit again soon.

"Workcation Stay - Excellent!"

5
12/06/2017

The Best Western Lamplighter Inn in London Ontario is an excellent venue. I attended a one-day work session and the staff were truly professional meeting our work objectives. The front desk staff were very welcoming and informative. The dining room staff were very pleasant and seemed happy to assist. The hotel is a treasure for the leisure part of my work/vacation with a swimming pool area absolutely beautiful.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you enjoyed your visit to our hotel and were able to mix work and play together! Thank you for your kind words about our hotel and staff. We look forward to welcoming you back again in future.

"Conference..."

5
11/06/2017

I recommend this venue for attending, food and drink as well as conference facility for attendance. It is second to none for consideration of a family / business venue when required to attend a conference. Stay, visit and check it out!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your conference and your visit to our hotel. We are happy that you would recommend us for either a business stay or a family visit! We hope you will return again soon.

"So Much Fun Easy Getaway"

5
10/06/2017

The Lamplighter Inn was great. Our rooms were clean, large and the beds were so comfortable. When reserving make sure to ask for a room facing the pool. It's like a mini Melrose Place at night. Everyone sitting in their balconies overlooking the pool The pool is super fun with a great water slide. Take note-you must be 4ft tall to ride it. Upon leaving we booked our next weekend there. A great time was had by all. P.S. Don't eat at the hotel restaurant-our waitress was nice but service was dreadfully slow and the kids had to wait an hour for an average meal. I would understand if the place was busy but it was slow.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are happy that you had so much fun at our hotel and found it such an easy getaway! It is nice to read that you enjoyed your Atrium View room with the tropical view! We are sorry that you had slow service in the restaurant. It is difficult to explain what may have happened without knowing the time you dined. If you did not get satisfaction the day you visited please do not hesitate to contact the Hotel Manager or Restaurant Manager to discuss your visit further. We look forward to welcoming you back again soon!

"Busniess trip with pets"

5
06/06/2017

Great stay awesome pet friendly place with staff that are helpful and always willing to go that extra step to assist. The grounds were well kept and bed was comfortable. Bathroom waa extremely clean and a free bottle of water!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased that you enjoyed your business trip with your pet! We are even more pleased you chose to stay with us. It is wonderful to read you were comfortable and enjoyed the pleasant atmosphere and clean room. We look forward to welcoming you back again when you have the next opportunity to visit London.

"Very Nice Hotel"

5
05/06/2017

The room as well as the service was good. I enjoyed my stay at the conference. The restaurant was reasonably priced. The room and the common areas were kept clean and tidy. I would return to this hotel again. Internet was always available and it was nice to have a TV in both the bedroom as well as the sitting area.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased that you enjoyed your conference, guest room, hotel amenities and the overall cleanliness of our property. What more could we ask for! We look forward to having you visit again in future.

"Amazing hotel!"

5
05/06/2017

Overall experience was superb! Staff was extremely friendly and helpful, lobby looks amazing. I've stayed at this hotel well over 7 times (mostly when I was younger) and have never been let down! They are constantly renovating to make the hotel look modern and "up to the times"! The pool... the pool... the pool! The pool area is absolutely incredible! By far the greatest pool you'll ever find in a hotel! The pool was clean, the water slide was fun, and the lifeguards were friendly! The rooms are average, nothing special but nothing gross. At the end of the day you aren't coming to this hotel for the rooms, it's for the pool! Had an absolute blast and would recommend his hotel to anyone who wants more than a conventional hotel stay!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you had such a superb visit to our hotel. We are pleased that you have taken note of all of the improvements over the years and the effort put into staying current. We are happy you like our Tropical Atrium with pool and waterslide and very happy to read you enjoyed the hospitality of our Lifeguards as well. We look forward to your next visit!

"Stay here when in London"

4
05/06/2017

We have stayed at the Lamplighter manytimes over the years for both business and pleasure. Good location - close to everything. You will not go wrong by staying at this property. This is a bonafide Best Western premium location.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are extremely happy that you choose to stay with us when visiting London. We appreciate your comments and look forward to having you visit again soon.

"Get a room with a balcony!"

5
05/06/2017

Get a room with a balcony, Loved it! Great pool, hot tub, gardens and pond of carp. Clean beautiful and comfortable rooms. I highly recommend it! I look forward to coming back to London so I can stay here again:)

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy that you enjoyed your “Atrium view” room. If you want to look out over the pool, tropical gardens, waterfall, water slide and koi pond this is the room choice for you! We look forward to your next visit!

"Stay, YES, eat, NO"

4
01/06/2017

The Best Western Lamplighter Inn, London, ON is a very beautiful place to spend time and sleep. Even though my room was beside the atrium, I was never bothered by noise from that area. The staff is friendly and helpful. The rooms are clean, comfortable and contain great amenities. However, if you choose to stay there, make sure you are able to leave the property for meals. Shelley's is in no way like the former restaurant at that location. Poor service, cold food that should be hot and sarcastic staff make dining there an unpleasant experience. Unfortunately due to the timing of my appointment at the hospital, I was unable to take advantage of the shuttle service but I thought the addition of that service would be extremely useful for anyone visiting the hospital several times during their stay.

"Conference stay"

5
01/06/2017

My wife and I stayed at this hotel recently for 2 nights while I attend a conference at this hotel in London. The complete staff in all areas; room, management, food and front desk were professional people who really care and provide great service in all the above areas. It was so nice to stay at such a well run hotel. We look forward to our next visit. Great job and thanks to all your staff. Oh! and a great pool...Wayne

"Very Nice, Clean and comfy"

5
30/05/2017

We were passing thru to go to Michigan and we stopped for the night. Got a nice quiet room, great greeting and clean room, good shower, very happy with this room , we would come back and stay here again. It was convenient and not far from the highway etc.

"fantastic Hotel in London"

5
30/05/2017

We loved this hotel! Our room was on the 2nd floor of the atrium with a balcony. Pool was awesome and the hot tub was nice and hot. Our Son loved the slide! Has a games room and the restaurant on site "Shelley's" had great food, service and prices! Hotel was very clean!

"Best Hotel in London"

5
27/05/2017

I've been staying at this hotel for many years now and would highly recommend it. The facility is absolutely lovely, extremely clean and the staff are delightfully polite and helpful. I would not stay anywhere else when travelling to London on business or pleasure.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing us as the Best Hotel in London. Thank you also for sharing your positive Lamplighter Inn experiences with others. We are so pleased you keep coming back and enjoy our hospitality and facilities. We look forward to welcoming you back again next time. Thank you again for your review!

"Conference"

5
18/05/2017

The accommodations and the staff were awesome. The conference rooms and availability were perfect. The atrium made a perfect spot for breakfast, lunch and breaks, and the food was well prepared and never ran out. Staff were friendly and the room cleaning was well done.... maybe a little early 8:30 on average but well done

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review of the Best Western Plus Lamplighter Inn! We are very happy that you had a great conference and enjoyed your stay with us. We appreciate your comments and hope you will return again in future.

"Wonderful hotel"

5
16/05/2017

I loved the atmosphere and cleanliness of the hotel. Staff was friendly and checked with us via text if our room was satisfactory. I have stayed here before for a wedding and business and definetly would again, food in restaurant is excellent, however found hot food not even warm, which was disappointing.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. We are very happy that you enjoyed the atmosphere and cleanliness of our property. It is nice to read that you found our staff friendly and you found our new “text concierge” system useful. We appreciate you coming back to see us after past stays and hope you will come visit us again soon. We are pleased that you enjoyed the food in the restaurant but sorry you were disappointed that it was not a hotter meal. We hope you mentioned this to the server at the time. We look forward to welcoming you back again next time!

"Like a Tropical getaway"

5
15/05/2017

Awesome hotel, polite cheery staff, awesome rooms. Amazing pool & slide! Close to a lot of restaurant. Quiet considering there is a lot of kids. Clean hotel looking forward to returning. Nice suites!!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased that you enjoyed your tropical getaway to our hotel! Thank you for the compliment on our polite and happy staff. We are so pleased that you enjoyed your room, pool and our water slide too. We look forward to welcoming you back again soon.

"It Was Okay "

3
14/05/2017

Stayed one night, the stay was good. Not great not bad, just good. The hotel staff were polite. The room was a little worn. There were plenty of pets. It was nice to see a pet friendly hotel. We had heard great things about this hotel. It was not the place we were thinking it would be.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that you chose to stay with us and hope you will try us again. We are a pet friendly hotel however not all rooms are pet friendly. It is within one wing of our hotel. We are pleased that you found our staff polite and friendly. We have 16 different room types to choose from so we hope you will come back and perhaps try another room type next time. Perhaps it was just the location of the room that made for the just ok visit this past time. We appreciate your comments and truly hope you will visit again to enjoy many of the continuous upgrades throughout our property.

"Best western"

5
14/05/2017

Amazing service, great family atmosphere, staff like family, will definatly come back, keep up the good work. Amazing food lots of fun for family and friends, great location, great decor a definate 5 plus.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for the 5 Plus Review! We are thrilled that you enjoyed some amazing service at our hotel and some quality time with family and friends too. We look forward to your next visit!

"Good stop for a nice Lunch"

5
11/05/2017

We stopped at this restaurant in the BW Lamplighter for a quick lunch. Great service. Food was good. atmosphere is very welcoming. I think this Inn is also called Shelly's Tap and Grill. I would recommend this place for a lunch or breakfast anytime.

"London's Gem"

4
10/05/2017

Despite horrible noise the first evening with the room across from us, this hotel is top notch. Hotel Staff are awesome. The best comfort food at Shelley's. Kids enjoyed the pool. Rooms are comfortable.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are sorry that you experienced noise during your stay. We hope that you notified Guest Services that they could have security look after that for you. We are very happy that you enjoyed your accommodations, our staff and the restaurant as well. We look forward to welcoming you again in future.

"Best place to stay in London"

5
10/05/2017

Awesome staff, large clean and comfortable rooms, fabulous centre court family friendly swimming pool with spiral slide. Lots of parking. Front Desk was very helpful to upgrade our room to allow our son to join us in the same room. Stay here - you will not be disappointed!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for naming us the Best Place to stay in London! We are so happy that you enjoyed your room and found our staff friendly and helpful. We are thrilled that you enjoyed your family time together and look forward to having you visit again when you have the next opportunity to come to London.

"Good place to stay with kids"

4
08/05/2017

Restaurant is good. Pool looks fantastic. Nice big clean rooms with a good bathroom and mini bar fridge. If you have to go to the children's hospital it's only five mind away and they run a free shuttle to and from the hospital on request from 8 am to 4 pm

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that you found our hotel very convenient to Children's hospital. We do offer compassionate rates for hospital stays and also run our complimentary hospital shuttle to all London hospitals Monday to Friday 8AM. to 4PM. We do have a selection of room types to choose from so do not hesitate to ask to get the one that is the best for your needs. It sounds as if you had a hospital visit and hope that things are moving in a positive direction for you and your family since then. We hope you can come back and enjoy our hotel, tropical atrium, pool and waterslide next time without the hospital visit to worry about. We appreciate you taking the time to post your review.

"Amazing stay & Great Pool for my son's Birthday!"

5
08/05/2017

Great hotel for kids and groups! Amazing pool and customer service! Also love the text to front desk option as it made the whole experience super easy! Would go back in a heartbeat! I highly recommend this hotel to individuals and groups. We had a king and queen seat that looked over to the courtyard and it was a prime location.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so pleased that you had an amazing stay and a Happy Birthday for your son! We are happy that you enjoyed our facilities, your accommodations and our hospitality and service. We look forward to welcoming you back again next time.

"Never any issues at Best Western Lamplighter"

5
04/05/2017

I've stayed at the hotel in total probably 10 times and every time it's great. I come for work as we usually have a conference at the hotel. The guest rooms are clean and tidy. The WIFI is perfect and easy to connect to. The meeting rooms are great ... podiums and microphones are modern and work very well. All staff that I have ever come in contact with are friendly and helpful. Tons of parking and multiple entry doors into the building so you are able to park your car close to where your room is. TV's are modern and all channels work. I have absolutely no issues with the hotel at all and would recommend it to everyone.

"best bang for your buck!"

5
03/05/2017

We had the misfortune of having to attend a funeral/visitation in London and needed a place to stay overnight. I had been to the Lamplighter Inn for a conference many years ago and had been impressed with the food and quality of the hotel. This time we were pleasantly surprised to find a great pool/water slide/hot tub and LOVED the room with a balcony overlooking this area. The breakfast was extra money but at 30 dollars for a family of four was a steal compared to our experiences in Niagara Falls. If you are looking for a quick get-away with the kids for half of the price what you would spend elsewhere (ie Toronto or Niagara Falls), this is the place for you. We wil be coming back!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so sorry that you were attending a funeral but pleased that you thought of us and returned to stay. It is great to read that you enjoyed our Tropical Atrium, pool and your atrium view room. We are happy you found Shelly's Tap & Grill and enjoyed the “Wake Up” Breakfast special and found your entire Lamplighter Inn experience pleasant and of good value. We look forward to welcoming you back again in future.

"Outstanding place"

5
02/05/2017

Fabulous decor, including a central atrium/ oasis complete with pool, water slide, fish pond. Excellent rooms,outstanding and accommodating staff. Affordable rates, superb restaurant and ideal for conferences or other functions.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are very happy that you had an “outstanding” visit to our hotel. We are pleased that you found your accommodations excellent and affordable. We are thrilled that you had an opportunity to visit and enjoy our restaurant, Tropical Atrium, pool and waterslide. Thank you for your review and sharing your positive experience with others. We look forward to welcoming you back soon.

"Always Go There"

5
02/05/2017

Love it there clean rooms lots of ice great breakfast very very friendly staff always willing to help and the pool is great i go there at least twice a year my daughter loves it there the food and the swimming ..................

"Fantastic stay"

5
02/05/2017

I was very pleased with my recent stay at this hotel. The property is excellently maintained and staff are friendly and professional. I stayed in a lovely, spacious room with both a hallway entrance and a pool facing entrance - so convenient! Despite staying in a room so close to the pool, it was very quiet. The pool is amazing! I will definitely be staying here again on my next trip to London.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you had a fantastic stay at our hotel. We are happy that you enjoyed our facilities and found staff professional, friendly and the hotel excellently maintained. We hope you will visit again when you have another opportunity to visit London. We look forward to welcoming you back again next time.

"Great time"

5
26/04/2017

Stayed over night in a queen suite that was very nice, went swimming with the kids and they had a blast. The rooms were clean and well kept. The restaurant in the hotel was great, fast and delicious..

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you had a great time on your overnight visit to our hotel! We are thrilled that you and your children enjoyed the cleanliness of the guest rooms and the food and service in the restaurant. We look forward to welcoming you back again soon.

"Best of the Best"

5
24/04/2017

My husband had to have surgery at Victoria Hospital in London. We choose the Lamplighter because it accepted dogs and my hubby had a pre-op on April 10th. We were driving back from our Florida home returning back to Balsam Lake our summer home. We had our golden retreivers with us and looked on line for a hotel that would take dogs. Well we found the Lamplighter Inn and we were so impressed we went to book for when my hubby was having is surgery, however due to the popularity the hotel was already booked. My husband had his surgery and we stayed at another hotel which will remain nameless. When my hubby had complications with his surgery and had to stay longer I phone the Lamplighter and was thrilled to hear there was a room available for me. It was a very stressful few days at the other hotel with what was going on with my hubby just escalated the situation with how much I hated where I was staying. I booked into the Lamplighter this afternoon and cannot say enough about it. I feel like I'm in the Caribbean or at a spa, it is heaven on earth. I'm here for two days and I thank God there was a room available. The rooms, food, atmosphere is excellent and I would recommend this over and over again. Oh did I mention I'm a travel agent and very picky so the Lamplighter is a 5* plus in my books and I will recommend to my clients over and over again. Thank you so very much for making my stay here in London a beautiful experience considering what my hubby and I are going through with his surgery. P.S. Did I mention they have shuttle service to the hospital, can't get any better then this. Regards, Nancy Wilson

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review of the Best Western Plus Lamplighter Inn! We are thrilled that you found us. We are very happy that you enjoyed your experience and are hoping that your Golden Retreiver's had a nice time as well. We hope things are moving in a positive direction for you and your husband. We are so pleased that we were able to offer a place that made things more pleasant for you and easier with the hospital shuttle. Thank you so much for passing your positive experience onto others. We hope you will visit us again soon.

"Police force used to ensure no outside food"

1
24/04/2017

If you are travelling with children or with a conference group or sports team this is not the place to go unless you want your kids to be confronted by armed police officer for having snacks that were not purchased at the on site restaurant. Policies are one thing, but having on site Police, not security officers is complete overkill for a family hotel barring some type of noise complaint. Stay at the Holiday Inn or anywhere else but here.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are sorry that you were not happy with our contract security during your recent visit. We hire “Special Paid Duty Officers” for the peak weekends at our hotel when there are multiple teams and events going on. We like to air on the side of caution and know from experience what can transpire with a multiple of sports teams in house between boisterous behaviour, noise and liquor infractions. We are not sure what the circumstances were with your visit however there are signs posted in our Atrium that no outside food or beverage is allowed. We rarely have issue with any guest once we explain why to them. Any security officer would not stop a child from eating a simple snack purchased from a vending machine or moving about the hotel with a snack. This rule in the atrium is for two reasons. One is that our tropical atrium is a public area and if we were to allow outside food (meals) it would most certainly become a not so pleasant area. There would be multiple teams gathering with coolers, pizza parties and using it as a gathering area. This is a pass through area for all hotel guests and connects to our conference rooms as well. Most weekends we have weddings passing through this area as well. We do our best to maintain peace and well maintained public areas throughout the hotel for all to enjoy whether travelling with a team or not. Outside alcohol is not allowed anywhere in the hotel but the guest room and patio you rent. The rest of the hotel is licensed and it is illegal for any alcohol that is not purchased on our license to be consumed in any public area or hallway of the hotel. Most guests are happy for the extra security. We are sorry that you take exception.

"Great Hotel"

5
20/04/2017

Amenities, excellent, staff service great. Restful atmosphere, we had balcony suite and totally enjoyed. Clean ,attentive staff and check in desk were very helpful we had to store a package until we were done a visit to local hospital that day and picked it up later, no problem very helpful

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and thank you for sharing your positive Lamplighter Inn experience with others. We are thrilled that you had a great visit to our hotel and look forward to welcoming you back and when you have another opportunity to visit London.

"A night out!!"

4
20/04/2017

Nice hotel. Great Staff especially at the restaurant. I liked that the front desk sent a text to see if everything was ok. The pool and waterslide were a hit with the kids. We were at the pool for at least 3 hrs. It is a very beautiful area and lots of chairs if you wanted to sit down. We will definitely go again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you enjoyed your Lamplighter Night out! It is great to hear that Shelly's took good care of you and your family enjoyed our tropical atrium, pool and water slide. We are thrilled that you are looking forward to your next visit.

"Disappointing"

3
20/04/2017

Location of the hotel is good however it was a sub par experience. The beds were extremely hard and pillows extremely soft. The pool area was good but the water was very cold. Couldnt enjoy it at all. Definitely not worth even close to its cost. Our room was on the back of the hotel with no connecting hallway to the main hotel unless we walked through the pool area.

"Great night away!"

5
19/04/2017

Beautiful hotel with friendly staff. Amazing atrium with spectacular salt water pool. Awesome lighthouse themed water slide. We loved every minute! It was the perfect hotel for a night away with my girls!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review. We are very happy you enjoyed our hotel, amenities, tropical atrium, swimming pool and water slide. We appreciate so much your compliment on our friendly staff. We hope you will come back and visit us again soon.

"Driedger's in London."

5
17/04/2017

Great stay with our whole family, we found a location that worked for everyone, we spread out over southwestern Ontario and this was a great location, friendly staff, great restaurant, will stay again if we stay in London.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us and also for taking the time to post your review. We are so pleased that you enjoyed your family visit to our hotel and enjoyed our hospitality as well. We hope you will all visit us again in future.

"Birthday Celebration"

5
13/04/2017

Attrum, pool and hot tub were beautiful. Pain trees and Alll four of us will be returning again. The palm trees and flora really made the difference. All four of us will definitely be retuning in the future.

"Awesome get-away in London, ON!"

5
11/04/2017

This hotel is so much fun - imagine a waterslide inside a lighthouse! Really terrific, bright, and open indoor water playground for adults and children. Big, comfy beds and rooms with balconies, a terrace and/or a living room space to choose from. Beautiful meeting rooms with great service and an on-site restaurant and bar with good food and even better service. This hotel really has all that you could want for a business meeting, special event or family get-away.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for reviewing the Best Western Plus Lamplighter Inn! We are so happy you had an awesome get-away at our hotel. We are thrilled that you enjoyed our tropical atrium and found it fun for both children and adults. We are pleased that you had an opportunity to see all of our facilities and hope you will return soon for some more fun! Thank you again for sharing your awesome experience with others!

"Staycation with family"

5
10/04/2017

We recently stayed at the Lamplighter in London Ontario. My husband and our three kids decided to get away for the weekend. Our trip was awesome from the moment we checked in until we checked out. The staff was friendly and helpful, and any requests were handled literally in minutes. The hotel was very clean and the kids enjoyed the pool and water slide. We will definitely go back, and can't wait until our next visit!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you enjoyed your staycation at the Best Western Plus Lamplighter Inn! It is fabulous to hear of your great family time together. We are so pleased we were chosen to be the destination and certainly look forward to having you visit again in future. Thank you for sharing your positive experience with others!

"Nice, comfortable hotel"

4
10/04/2017

I stayed here for one night on business, and was very happy. They upgraded my room to a king suite, which was clean, spacious and convenient. The bed was very comfortable, and check-in and check-out service was excellent. It is very close to the Westminster Hospital (walkable within 15 minutes). My only small complain was the fitness centre. While there was lots of physical space, it was sparse. Two old treadmills (neither of which worked), and manual (non-electronic, without routines) reclined cycle. There was a home-gym type of set-up for weights, but that's about it.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that you enjoyed your business trip and were able to take advantage of the complimentary upgrade to a King Suite. It is great to hear that you were comfortable and your check-in and out was an excellent experience. We are sorry for the short comings in the exercise room. We are pleased that you liked the selection of free weights and will be happy to know there is another new piece of equipment on its way! The equipment is inspected daily to ensure it is functioning properly. If there is an issue it is very short term. We are looking forward to the new addition and hopefully there is more to come soon!

"Hockey Tournament"

4
10/04/2017

This is a very nice hotel for families. The indoor pool and surrounding scenery are a welcome change from the normal hotel experience. The interior design is very modern and welcoming. Staff upon check in were very friendly and helpful. The location is fantastic. Lots of food options and shopping close by.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for visiting our property and taking the time to post your review. We are thrilled that you enjoyed your tournament weekend and found our tropical atrium and pool a welcome change from other experiences. Thank you for the compliment on our Lamplighter Inn hospitality! We look forward to welcoming you back again soon.

"Great Weekend!"

5
10/04/2017

My family just came back from a fantastic weekend at The Lamplighter. The kids enjoyed the pool and arcade. Our room was very very clean. We had a King Suite overlooking the pool. Bed was very comfortable as well.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy that you enjoyed your visit to our hotel and found things to be clean and comfortable. We look forward to welcoming you back to our tropical atrium again soon.

"EXCELLENT SERVICE!"

5
28/11/2016

Great sevice right from the front desk. We had an Atrium room overlooking the pool. Big clean comfortable room with a balcony. Recommend having dinner at Shelly's in the hotel. This was a business stay but my wife and I will definitely be back. Great experience!

"Fantastic hotel!"

5
28/11/2016

I stayed here with my daughter and her friends for a birthday getaway and everything was perfect. Friendly and helpful service, impeccably clean room, well maintained and enjoyable pool area and very easy check out made for a very enjoyable getaway.

"Nice comfortable stay"

5
27/11/2016

We stayed overnight in the fall 2016 and especially enjoyed the restaurant at the hotel. We ate dinner and breakfast there. Prices are very reasonable, food was good and pleasant staff. Our room was comfortable, parking very accessible. The pool area is very nice.

"Great Family Hotel"

5
27/11/2016

This hotel is amazing to take your family or to just get away for a mini vacation. The Atrium is beautiful complete with real Palm Trees, pool and hottub. Beautiful exotic plants around the pool. The rooms are very clean, updated décor. The staff is amazing and always willing to accommodate your requests. There is a restaurant within this hotel and many others close by.

"Amazing!!!"

5
24/11/2016

What an amazing hotel!!! The rooms are clean and the beds are very comfortable. The pool area is second to none. The staff are very helpful and friendly. If you are in the London area, stay at this hotel.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and compliments on our hotel! We are so pleased you found it clean comfortable & friendly. We look forward to welcoming you back again in future!

"Amazing hotel great service "

5
21/11/2016

We always stay here when we have hospital appointments for our children. The hotel offers a free shuttle and the staff is always friendly. Unique hotel beautiful layout and great pool with water slide. Check height restrictions and water slide times. We often miss the times it is open.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review of our hotel. We are very pleased that you choose to stay with us when you have hospital appointments for your children. We are happy you are able to take advantage of our complimentary hospital shuttle that runs Monday to Friday 8 to 4PM. There is a 4foot height restriction on our water slide based on the slide design and operating licencing agreement. The pool is open daily 8am. to 10pm. and the slide Monday to Thursday 5 to 9 pm, Friday 4 to 10 pm, Saturday 9am to 10pm and then Sunday 10am to 7pm. We look forward to welcoming you back again next time!

"Fantastic plain and simple"

5
21/11/2016

I must say that my wife and I were totally impressed with not just the great room but the kindness and professionalism of the hotel staff. Thanks so much for making our stay a memorable one! This was for our annual Christmas party and I hope we are able to come back next year.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you enjoyed our Lamplighter Inn hospitality, your accommodations and your Christmas Party! We look forward to having you visit us again soon. Thank you for taking the time to post your review!

"Best hotel in London, Ontario"

5
21/11/2016

The staff are courteous and knowledgeable and extremely helpful no matter what your needs are. The room was absolutely perfect and when I booked the room I asked for a specific area (facing the pool and on the ground floor) and they were able to accommodate me, which I very much appreciated. I stayed there with my daughter and two granddaughters and the kids love to sit on the balcony and look at the pool, when they're not in the pool having a blast!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are very happy that you found our staff to be courteous, knowledgeable and helpful. It is great to read that you enjoyed your accommodations and also some quality family time in our tropical atrium and swimming pool. We look forward to welcoming you and your family back again soon!

"Great Place"

5
19/11/2016

We were at this hotel for an overnight family stay. Great hotel with very attentive and friendly customer service! Hotel room and all common areas were very clean, despite the hotel being very busy during our stay. When in London, we will stay at this hotel again!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for making the Lamplighter Inn the destination for your overnight family stay. We are thrilled that we met expectations and look forward to your next visit!

"Mini getaway"

5
17/11/2016

The customer service we had during our stay was nothing less than exemplary. I booked online & messed up the dates not once but twice. Pamela accommodated was very accommodating. It was a great stay!!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your kind words. We are pleased that Pamela took good care of you and that you had a great stay at our hotel. We hope you will visit us again soon.

"Passing through London"

4
16/11/2016

I stayed at the Best Western Lamplighter for 1 night when I was passing through London on a business trip. I am a Best Western Diamond reward member and was upgraded to a 1 bedroom suite without asking and the suite was terrific.The staff were great at the front desk and I would stay here again.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are so pleased that you chose to visit us and are thrilled that you enjoyed your 1 bedroom suite. We look forward to welcoming you back again next opportunity you have to visit London.

"Sports event in town"

5
14/11/2016

I stayed at the Best Western Lamplighter for three nights with my daughter for a tournament. Great pool and fantastic water slide! The atrium is a great place to relax and socialize with friends or family. It feels like a bit of a tropical getaway. The rooms are nice and clean and come equipped with a mini fridge for convenience. Located next door is Shelley's restaurant, which has a very nice menu with a great price point. One of the best parts is you don't even have to go outside to have a meal. The hotel is centrally located with endless restaurant choices from walking distance to a very short drive. I found all staff members very friendly and ready and willing to help if needed. All in all I wouldn't even look for other choices in that part of London if I were in the area again. I would certainly recommend this hotel as a great choice for a family getaway! Definitely the best Best Western I have ever stayed at.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your experience with others. We are so pleased you enjoyed your visit to our hotel. We are happy you enjoyed your accommodations, tropical atrium, pool/waterslide and Shelly's Tap & Grill. We hope you will have another opportunity to visit London in future and look forward to welcoming you back to visit us again too. Thank you again for your review.

"Clean rooms, nice pool area"

4
13/11/2016

I was training for a long distance bike trip and this was the perfect place to stop for the night. The pool area is very cool and the water slide wasn't supposed to be opened but it was so that was fun to go down. The rooms were very clean and the hotel is big. There was a minor problem at check in but after a bit it go sorted out.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are not sure when you visited but sorry you found the pool area chilly. Typically the water in the pool is a pretty steady 80 plus degrees. The cool air could have been from a plummet in the outdoor temperature. It does take a little time for the Atrium to come to temperature given the large space to heat. We are happy to hear you had fun on the slide and that your accommodations were clean and comfortable. We hope you will visit us again next time you pass through London.

"We loved it here!"

5
13/11/2016

Absolutely gorgeous room. The facilities are fabulous. The pool area looked amazing! The breakfast wasn't bad but next time I think we'll go out to a restaurant to eat. I appreciated that the front desk attendant texted to ensure everything was alright upon our arrival to the room. The bed was huge and comfortable, the spa bath was great, the shower was the absolute best! We will most certainly be returning.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are very happy you had such a nice visit to our hotel. Thank you for your feedback on our new Texting Concierge system. We are getting very good reviews on it and have found it very useful in serving all of our guests better. We look forward to welcoming you back again next time.

"Best Best Western I've been to!"

5
12/11/2016

We stayed here on our way to the USA on a recommendation from a co-worker. I try to always stay at Best Western and have been to many. This has got to be my favourite so far ! I love the fact that you get a welcome text and they check to make sure you are 100% happy. I asked for extra towels and they arrived within 5 minutes! The pool looked amazing but we didn't get a chance to try it- maybe next time. We ordered breakfast to our room which was excellent ! We almost stayed here a second time a few days later on our way back but they were completely sold out ! I wasn't surprised!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank for your taking the time to post your review. Thank you also for making a point of stopping at our hotel when on your road trip to the U.S. We are thrilled to make the top of your list of Best Western's to stay at! We are pleased you like our new "Text Concierge" system as well! We are receiving great feedback on how useful it is for our guests but also enjoying the amazing benefits ourselves which allows us to serve our guests better. We hope you have another opportunity to visit London again in future. We would love to have you stay with us again!

"Beautiful , comfortable and quiet"

5
10/11/2016

I arrived , and right away everything started up on the right foot The checkin went smoothly Directions were given to my room The room was a King size suite with pullout sofa. The rooms were configured with the bathroom and shower between them This is perfect for a family of 4 The rooms were clean and the decor was lovely . We had a window which faced the Atrium. A nice stay amongst many restaurants and shops . We will return again. And The best thing the hotel was very very quite . I got to sleep in , in the morning..

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are so pleased you enjoyed your visit and found our hotel to be beautiful, comfortable and quiet. We hope you have another opportunity to visit us again in future! We appreciate you sharing your positive experience with others!

"6 Reasons to that this is London's Mini "Great Wolfe Lodge""

5
05/11/2016

1) 1/3 the price 2) large artrium space with a slide, pool, tables with a view and good climate control ( feels like Florida) 3) kid friendly atmosphere 4) restaurant on site 5) rooms facing the artrium (book early) 6) did I mention: 1/3 of the price

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you enjoyed your visit to our hotel. We do in fact have a Multi-tiered Atrium enclosed under a retractable clear-panel roof. The Atrium is a tropical oasis that is home to many varieties of palm trees and other tropical plants. There is a Koi pond, waterfall, whirlpool, Olympic size pool and our 140' Mountain Slide. (All riders must be 4 ft. tall.) We have 172 guest rooms with many being Atrium View. We are a definitely a family friendly, full service hotel with an on-site restaurant. We are thrilled to have you share your positive experience with others! We look forward to welcoming you back again soon.

"Impressive"

5
03/11/2016

Excellent! Very clean, beds are comfortable, food was good, staff were super friendly and helpful, Upgraded me to a suite for the same price. The pool area is amazing a must see oasis surrounded by palm trees, lush gardens, koi ponds, lighthouse, sitting areas, waterfalls and a huge slide! Even has a games room- I Would definitely recommend and will definitely stay here again!!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post a review on our hotel. We are so pleased that you enjoyed your stay and found our hotel very clean, comfortable and our staff to be friendly and helpful! We are thrilled that you enjoyed our facilities throughout the hotel and look forward to welcoming you back again next time. Thank you so much for sharing your experience with others!

"Great getaway!"

4
30/10/2016

Great getaway! This was a stop over for a longer trip for us. Everything was great! Originally, I made a mistake in the date and they were quick to correct it for me and give me a great deal. The pool area is great!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing us for your recent getaway! We are very pleased you had a pleasant stopover at a reasonable price. We hope you will visit again when you have another opportunity to visit London.

"Not even the basic necessities"

1
28/10/2016

I had stayed at a Best Western in another town the evening before and was impressed enough to choose this location for our evening in London. What a mistake! From the previous location, I was quoted a rate at the Lamplighter however upon booking by telephone was surprised to find the rate $40.00 higher; again I had very much enjoyed my stay and agreed thinking availability may have changed. Upon checkin, the receptionist was friendly however didn't go over the usual information at all- I had to ask about breakfast and had to call down to find out the Wifi password. I don't believe the sheets were clean as they didn't smell fresh and still had the sign on the bed from the previous guest asking they be changed. As we had arrived late with the baby, my husband suggested this was possibly left by the hospitality staff which I thought at the time could be and perhaps I was overreacting. Unfortunately, the next morning I had a shower. All was well until i tried the shampoo. At this location they have wall mounted shampoo dispenser that was COMPLETELY empty. I pushed and pushed the knob to get out enough drops of shampoo to attempt to wash my hair but was sadly not even enough to make one bubble in the palm of my hand came out of this dispenser. Upon check out the next receptionist didn't ask how our stay was, only how I wanted to pay. So I waited to voice my concerns until their email survey came to voice my dissatisfaction and concerns about the basic necessities not being supplied since no one in person cared enough to ask. Upon my survey review I did receive an email from the manager of the Lamplighter informing me of how my previous experience at a Best Western couldn't be compared to their location due the difference in amenities and previous 40 year track record; is this a reply to a dissatisfied guest or a marketing advert?!. Although the Lamplighter had more amenities, they didn't have the basic needs of a hotel taken care of by cleaning and stocking our room before they put us in it. The reply of this manager has certainly changed my whole view of this chain. I have three trips planned for this up coming year and will not look at a Best Western due to this situation. As they one bad apple can ruin the bunch.

Lamplighter_Manager, Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you again for your comments. We are sorry that you were not pleased with your recent stay at our hotel. As mentioned to you already, the price had changed between the time you had inquired and when you actually booked at our property which was several hours' difference. Prices are subject to change based on the available inventory of rooms and can fluctuate hour by hour. We are pleased that the Guest Services Agent that checked you in was friendly. We are sorry however that she did not point out the WIFI code that was written on your room key card holder. We do have additional information posted in all guest rooms that explains how to operate the WIFI. We do not include breakfast with our guest room rates however we do have Bed & Breakfast rates upon request. We do offer a “Wake Up” breakfast special Monday to Saturday for $6.25 in our full service restaurant which we are told is of great value and very popular with our guests. The sign you are referring to on our beds is always placed on the bed as it is in most hotels. It is placed there to let you know if you wish your sheets changed to place the sign on the bed during housekeeping hours and your sheets would be changed. This would be in the case of a stayover. Our sheets do not have a fabric softener smell given that we need to be sensitive to many scent and fragrance allergies that guests suffer from. We can assure you that you had clean sheets and the sign is always placed on the base of the bed for arrivals as is standard. Our apologies once again that there was a mechanical failure with your shower dispenser. The system is tamper proof and loaded with non-fillable, eco-friendly cylinders. Once they run out they require changing. In this case after your comments were received, Housekeeping was made aware that there was a malfunction with a couple of the cylinders. We realize that mid shower this can be annoying however assistance is always just a call away or you can take advantage of our new Text Concierge system for assistance at any time during or after your stay. You are misunderstanding our communication. The Best Western Plus Lamplighter Inn has in fact been established for some 40 years. The difference between an intimate 50 room newly designed and newly built property is very different from that an established large busy hotel/conference centre with a full service restaurant, tropical atrium with waterslide and expansive conference facilities. Immediately it would be like coming from a boutique country hotel to a property almost triple the size. The difference in properties was the point of our recent communication to you. We take full responsibility for the malfunctioning shower dispenser and the fact the WIFI code and Restaurant location were not communicated to you, but we certainly do care about our customers and work very hard to ensure the comfort, cleanliness and safety of all of our guests. Please feel free to reply to our email should have any further comments or concerns. Sincerely, Hotel Management

"Wonderful beds!"

5
27/10/2016

The hotel was great for staying with my sister for her husband's surgery. The shuttle to the hospital was very helpful, and returning to the comfort of the hotel was lovely. The beds and pillows were excellent, and the bathroom arrangement as well. Shower, bathtub and toilet in one room and sink outside. The room was spacious and comfortable, and very well decorated and clean.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that we were able to host you and your sister over an otherwise stressful time. We are thrilled that you were able to enjoy the comfort, cleanliness and atmosphere of our hotel. We hope you will return again when you can all enjoy the facilities with no hospital visits! Thank you for taking the time to post your review! We wish your sisters husband a speedy recovery.

"Business/Family trip"

5
26/10/2016

Very considerate staff. Atrium area is gorgeous. Felt like I was at a resort during my down time from work. Met other folks staying here who were visiting the nearby hospitals and had family who had surgery booked, everyone seemed to be enjoying the facilities. The arcade room was pretty oldschool but my daughter loved it. Weekend the pool was crazy busy with kids, but found lots of quiet time during the week to get in and enjoy. The waterslide was a lot of fun.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review of our hotel. Thank you also for choosing to stay with us during your Family/Business trip. We are happy that you enjoyed meeting some other guests and enjoyed the Atrium and pool too. Our games room is a little retro. We are happy that your daughter had an opportunity to experience something a little different. Being a family hotel our weekends can be very busy. We are pleased that you were able to experience both the busy social time but also some relaxing moments too. We look forward to welcoming you back when you have another opportunity to visit London!

"LOVE LOVE LOVE"

5
22/10/2016

I love this hotel so so much! I love the vibe! Its so much fun!!! There's waterslides and pools + a hotub. I'm going for my birthday because i love it so much! There's also a resteraunt thathas good food for a good price!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you love our hotel and the vibe! We are very pleased that you would like to return to celebrate your birthday! Thank you for including us in your celebration!

"25th Wedding Anniversary!"

5
21/10/2016

We stayed at the BW Lamplighter for our 25th Anniversary. We stayed in a lovely Junior King Suite. It had a very nice sitting room with a couch, chair and a very big TV; a desk along with another TV in the bedroom. The room was sparkling clean, the staff were very accommodating. Check in was quick and we used the express check out! Will definitely stay there again. We left a couple of small articles in the dresser and they mailed them back to us for the cost of postage!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay with us. We are thrilled that you enjoyed your visit to our hotel and found the facilities clean and the staff accommodating. We are happy that you got your lost and found items returned safely. We look forward to having you visit again soon.

"Best palce to stay in London"

5
18/10/2016

This is our go to place in London Ontario. The location is fantastic - close to shopping and dining. The hotel itself is very clean and well maintained. It also is a very quiet location. The Atrium is a great place to sit and relax while listening to the water fall. Our room was located near the Atrium and the sound of the water was very soothing. The check in and check out was very smooth. Also the staff are very professional looking and acting. Definitely try this hotel.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you chose to stay with us and had such a positive visit to our hotel. Thank you for taking the time to share your experience with others. We look forward to welcoming you back again next time!

"Amazing Service"

5
17/10/2016

I just stayed for a couple days and they were very catering to all my needs. Great place to stay. Checking in was quick and easy. They have a system where you text them any problems and it is very convenient. Staff is helpful and friendly. Room is clean and tidy. No complaints here.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy you enjoyed your couple of days with us. It is great to hear that you found our new “Text Concierge” service convenient and useful. It is certainly allowing us to serve our guests better without being intrusive. We are pleased you found our Staff friendly and helpful. We look forward to welcoming you back again soon.

"Clean and comfortable with cheerful, professional staff"

5
17/10/2016

I've been to this hotel before but this was the best stay yet. On Thanksgiving weekend, we had a suite with 3 adults and a 20 month old. The rooms were clean, modern and the pull-out couch was the most comfortable one I've ever slept on. The front desk staff was professional and the chambermaids were very friendly and welcoming. Of course the atrium with the pool is why we came back and my granddaughter loved it.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for reviewing our hotel. We are so pleased that you found it clean, comfortable with cheerful and professional staff! These are the best compliments! We appreciate it so much. We look forward to your next visit!

"Excellent Customer Service and Hospitality"

5
13/10/2016

I came down to London, at the end of September 2016 to catch a concert at Bud Gardens. I stayed at this hotel and it was wonderful. From the very first moment the customer service was tremendous. The room itself was also spacious and clean, and everything I needed was there neat and ready. The pool area is amazing and the fitness centre was great. The location is great as well and it was a very reasonable taxi fare over to the concert. I will stay here again for sure.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for taking the time to post your review. We are thrilled that you enjoyed your visit to London and appreciate very much you choosing to stay with us. We are very pleased that you enjoyed our facilities and had such a positive service experience! We look forward to welcoming you back again when your travels bring you back to London!

"Excellent Stay and Always Feels Like a Getaway!"

5
11/10/2016

Always enjoy the stay with this hotel. It's a truly sensational hotel: comfortable rooms and beds, luxurious indoor pool with waterfall, lighthouse, waterslide, hot tub, and fitness facilities, restaurant to accommodate allergies, good portions, excellent staff, can't say enough good things!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are so happy to read of your excellent stay at our hotel! We look forward to welcoming you back soon for your next Getaway!

"Perfect"

5
09/10/2016

After a negative experience at another hotel- this was a pleasant surprise. I had asked for a quiet room in the back to be away from the crowd and I was happy with this choice. I was there for one night and I did not care to be near the pool area but if you are travelling with family- this could be a better choice. They offered me a pass for the pool but I was not interested since I had a busy day. The standard room with king sized bed is good sized for solo/couple and really clean. It had full length mirror which I thought was great. The wash-room had both tub and stand-shower. There was no hand shower but this could have been a nice addition and hopefully, the hotel management can look into it. The wash station is outside the bathroom which I thought was odd but again, it goes with the layout and you can see the pictures. They had bottled water, coffee maker and refrigerator but no microwave. Internet was high-speed wifi and the connection was good. Parking was free and it was easy to find a spot. There was a lot of towels and toiletries, etc. Breakfast was not included in my room rate.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your positive Lamplighter Inn experience with others. We certainly appreciate you choosing to stay with us after a poor experience elsewhere. We have 16 different room styles to choose from. The one you had is a standard King room with a Jacuzzi tub. We have many had many comments on the fact that people like the sink outside the bathroom. It allows travellers to have two people getting ready at the same time. Some of our room types come with a microwave however any guest room at our hotel can get a microwave upon request at no additional charge. We do have bed and breakfast rates for those that are interested. The restaurant offers a “Wake Up” breakfast special Monday to Saturday for $6.25 which we are told is a great value. We are so pleased you enjoyed your visit. We hope you visit us again when you have another opportunity to visit London!

"Perfect"

5
04/10/2016

Was here one night on business. I was pleasantly surprised how great this place was. The rooms are good size with excellent lay out/design. Very clean and comfortable. The pool, hot tub and slide are really cool as well. Excellent value for this absolute Gem. Look forward to bringing my family here one day. I know the kids would love it especially if there big kid father liked it so much! Definitely be staying here again.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are very happy that you had such a nice stay with us while on business. Excellent Value for this absolute Gem! Thank you so much for the compliment. We look forward to your next visit when hopefully the whole family can come play!

"BWLondon Ontario"

4
03/10/2016

Except for no free breakfast an excellent hotel. Location and appearance and cleanliness were superior. I would recommend this hotel if you are in the vicinity and if you have children the atrium pool and fitness area were beautiful

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you enjoyed your visit! We do not have breakfast included in our room rate but do offer a “Wake Up” breakfast special Monday to Saturday that we are told is very good value at $6.25. We do have Bed & Breakfast rates for those that are interested. Thank you for sharing your positive experience with others. We look forward to welcoming you back again soon.

"Clean room overlooking pool"

4
02/10/2016

We asked for a king atrium room overlooking the pool. Check in was seamless and staff was pleasant. Room was clean and balcony overlooking the pool is very nice. No complaints. Will be back. Close to many ameneties.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so pleased that you had a positive visit and service experience. We look forward to welcoming you back again soon.

"only good part was the pool!"

2
30/09/2016

I was really disappointed after reading some reviews for this hotel and found that the reviews were not what I found. The room was not too bad but the washroom was very very small and was falling apart. I stayed in room 124 right on the end and to my surprise you did not need to use a pass to get in any of the doors to the outside so anyone could come and go as they felt like. There were signs everywhere "beware" do not leave anything valuable in your car, obviously they had issues in this area. I was suppose to stay here for a week at the end of October but not a chance! I felt unsafe the whole stay, certainly not worth the money. I have to say this is the first Best Western that did not offer any sort of breakfast.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you liked our tropical atrium and pool. We are sorry for your disappointment in your bathroom. We have 16 different room types at our hotel. Many have much larger bathrooms. You were in one of our standard rooms with 2 queen beds. The bathroom has a tub and a separate walk-in shower along with the toilet. This room style has the sink and vanity outside the bathroom which is popular with travellers so two people can get ready at one time. Our hotel is not a typical layout meaning it is not a tower. We are low rise and quite sprawling. We have ample free parking around the entire hotel which allows guests to enter close to their guest room or conference space and benefit from not having to transport all belongings from the front of the hotel into the conference space and 3 guest wings. Our hotel is not locked at every entrance given that we have close to 12 entrances into the facility. These entrances are used by the 100's of guests that use our conference facilities and also stay here. Our guests typically enjoy the free flow of the property and the fact that it is barrier free still. The signs posted at the doors are reminding all guests to not leave valuables in vehicles. Items left in vehicles are a temptation for thieves and you will find this type of sign most everywhere these days from shopping malls to theatres to health clubs. We are sorry that you had issues with your bathroom and disappointed that we were not able to discuss this with you when you were visiting us. This room has been occupied the last few days and is inspected daily. It will be double checked by maintenance at the earliest possible time. At this point we do not offer breakfast included in the room rate. Any Best Western that does not have a restaurant must offer breakfast with the room rate. We have a full service restaurant on site and leave the choice for breakfast up to the guest. We do have Bed & Breakfast rates available which are used frequently. We also offer a “Wake Up” breakfast special at $6.25 which we are told is of great value and very popular Monday to Saturday. If you ever have issues with a property in future we would recommend speaking with the hotel about your problem while you are visiting. This would give them the opportunity to make things better for you.

"Excellent. Brilliant. Nice."

5
29/09/2016

I have been to a lot of hotels but this one surprised me like no other. For the cost, which was pretty cheap, I wasn't expecting much, just a decent few nights sleep whilst exploring the local area. My wife booked this one, she showed me one picture of the pool area and I said "do it" it looked great for our boy. It didn't let down and exceeded my expectations, the pool area was exceptional, the atmosphere great, room was large, spotless, the entire hotel was excellent. The staff here were so good that I felt like we were doing them over a bit on the price we paid. The service was better than any we've had. One of the best hotels we've ever stayed in.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are thrilled to be among the best hotel you have stayed in! Thank you so much for your review. We are happy to have exceeded your expectations and that you found our property spotless, comfortable and of great value. We hope you come back and visit us again when you have the next opportunity to visit London!

"A great place to stay for a long weekend in London Ontario"

5
26/09/2016

The London International Airshow was being held on the weekend of September 16th. My wife and I decided to stay for the long weekend. We stayed at the Best Western Lamplighters Inn. We were not disappointed. The Inn is much larger and more luxurious than we had thought. One has a a welcoming first impression when one arrives. There are well dressed, very professional staff to greet you upon check in. Our room was a nice size and well appointed. It is a small point but entry into the room is easy. Just a tap card as opposed to the dreaded slot sliding lock. The room was very clean and modern. The pool area is very special. It is huge! The area has a tropical feel with palm trees and all sorts of tropical fauna. There is a waterslide and importantly, there are 2 lifeguards on duty. I could easily imagine families staying during the winter for a weekend getaway. The restaurant adjoining is very good as well. It has a great menu and is very reasonable. "Shelly's Bar and Grill" is the name. Impressions? The London Internatioal Airshow is the best military airshow in North America and the Best Western Lamplighter is the place to stay for the weekend.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us for your long weekend! We are so pleased that you were pleasantly surprised with the hotel, staff, guest rooms and that you enjoyed our tropical atrium, gardens, pool and waterslide! We are thrilled also that you also visited Shelly's Tap &Grill and found it of great value with an extensive menu. We are very happy you enjoyed the airshow and hope you find another opportunity to visit us again in future. Thank you so much for taking the time to tell others about of your positive Lamplighter Inn experience. We are honoured to be part of your memorable long weekend!

"Gets better everytime we stay"

5
25/09/2016

Myself, my wife and three kids stayed over on a Sunday evening. Everything was great! We have stayed several times in the past and have recommended this hotel to many of our friends and Co worker's. It looked like minor updates were done to the property since the last time we stayed (about a year ago). It's nice to see that this property is being well kept and maintained. Staff was very friendly and rooms were definitely in our opinion 5 star! We will be back. Thank you to the staff and hotel for a great night away from home.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased to have you back to enjoy our hotel with your family. Thank you for mentioning the renovations. We have done a lot in our public areas and hallways and are soon moving once again into our guest rooms. We are happy that you found our staff friendly the hotel well maintained and thrilled that you enjoy and notice our continuous improvements! We look forward to seeing you again soon.

"What a fun face for families"

5
25/09/2016

This hotel had a great pool area with a water slide. There was a game room. Room was very comfy and quiet. The staff was friendly and helpful. It was in a great location. Handy location to restaurants etc. including one restaurant on site.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you enjoyed your Lamplighter Inn experience. It is a great destination for families and once you park you do not have to go anywhere else. We are happy you enjoyed Shelly's Tap & Grill, the pool, atrium and waterslide and our games room. We look forward to your next visit!

"Fun Family Get Away"

5
22/09/2016

Great place, lots of fun for families. Awesome pool area, slide, nice little arcade. Very clean rooms, friendly staff. Love the "text" the front desk feature! Perfect location on Wellington Street, close to all types of restaurants, and hospital.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you had a Fun Family Get Away at our hotel! We are very pleased that you enjoyed our facilities, clean rooms and found our new Text Concierge useful. We look forward to welcoming you back again soon!

"First time at the Best Western Lamplighter Inn"

4
21/09/2016

I recently stayed at the Best Western Lamplighter Inn, while in the area for a medical appointment for my son. Although we have been to London numerous times, this was our first time at the Lamplighter. To be very honest, I was a little apprehensive booking at this property, as I normally stay downtown at some of the larger hotels in the city. Within minutes of arriving, my apprehensiveness was long gone, as I was immediately impressed with the EXCEPTIONAL SERVICE, the modern decor, and the CLEAN rooms, hallways, and pool area. I was met at the front desk by Karlee, who was very pleasant, professional, and welcoming. She took the time to explain the property, the area, amenities, pool, the nightly rate, among other things. She was professional, courteous, and is an example of what customer service should be like. She made us feel at home. After, she sent a text message to me, to ensure that everything with the hotel and my room were satisfactory, and asked that I text back if I have any questions, or encounter a problem during my stay. This is an excellent idea, and I took advantage of it twice during our stay. (I had questions about the pool area and check out). What a great service they provide. The room was clean, average size, and comfortable. The beds were perfect firmness and the sliding doors kept the noise from the atrium out. My only complaint about the room was the noise from the corridors. Very loud banging/talking could be clearly heard through our door. From about 6am-7:30am doors were slamming what seemed like every 3 min. Around 9:00, I tried to lay back down for an hour, as it was an earlier morning than I anticipated, but only to hear a very loud, continuous banging/grinding coming from the atrium. A maintenance worker was removing or repairing a section of the metal fencing. At 9:00am. Give me a break. A little consideration would have this type of work performed after check out time at least. So much for a restful sleep. The pool was excellent. Very warm, clean, well maintained, and the water slide was enjoyed immensely by my son. Really cool. This is a main attraction for this property, I would assume, and it didn't disappoint. The only other 2 things at the hotel we tried were the games room and the restaurant, Shelly's. Both were subpar. Some of the games in the games room ate our tokens. Some games not working, or in very poor shape. Shelly's was a similar experience for us. Nothing terrible, but definitely nothing I would recommend. Fair prices there, though....so it IS an affordable restaurant for being located inside a hotel. Overall, we enjoyed our stay at the Lamplighter Inn. The things that will make us return are the pool area, the cleanliness of the property, the unique environment, we loved our atrium room and balcony, but above all.....the service is second to none. Something is to be said about service with a smile. You definitely get it here. Thank you, and we will see you soon, Lamplighter!!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for taking the time to post your review on our property. We are very happy that you had a great first visit to our hotel and enjoyed your atrium view guest room, balcony and unique environment that our tropical atrium has to offer. We so appreciate your comment on the cleanliness and service at our hotel! While you had a couple of issues during your stay we are pleased that overall it was a very positive experience. We hope you will visit us again and find that the shortcomings were perhaps isolated incidents. We look forward to welcoming you back again soon!

"back again!"

4
21/09/2016

so I was here a year ago and loved it. I am not a finicky traveler I am easy going and done expect a lot a nice clean bed is pretty much all i ask. the pool was a little bur but it was still pleasant. the one and only thing with this entire stay that I was not impressed with and i will go into more detail in the restaurant review but the room service was not worth what i paid for. i paid over 65$ and that included an 18% gratuity charge.. 18% was ridiculous the guy who brought us our meal would barely say a word. my "garlic bread" was two of the smallest bread sticks i have ever seen. the dessert was amazing, i wish i took a picture of the mile high cake so good! Very disappointed that the restaurant literally advertises their "famous" corn bread and our ribs didnt come with it. by the time we realized it the restaurant was closed so they really reall didnt deserve 18% grat. the front desk staff and even the house keeping we came across in the hallways where so friendly lots of smiles friendly and helpful. my only problem through out the whole thing was the room service which is again more the restaurant not them. the atrium where the pool is so such a nice little get away relaxing. clean beds so comfy I am 7.5 months pregnant and let me tell ya best night sleep i have gotten in a while was in the hotel bed! lol so thank you for that!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you came back to visit us again. Even better that you had a great sleep and enjoyed your guest room, our tropical atrium and experienced the pleasant nature of our housekeeping and guest services staff. We are sorry to read about your room service experience. If I am correct the person that delivered your late room service is a new employee that was filling in for the normal room service person. We are sorry that he was not more outgoing and we will certainly share your comments with him. The gratuity is split between the kitchen, server (who puts your room service together) and the person who delivers it. In many hotels there is higher pricing for room service along with an additional service charge. Our prices are the same restaurant prices with only the service charge which is split between the three employees. In future if you ever have issues please do not hesitate to contact Guest Services no matter what time of day. If you find something to not be reasonable we certainly want to be made aware of it that it can be dealt with while you are with us. We are very happy to read that your Chocolate Cake was impressive and hit the spot! Thank you again for taking the time to post your review. We look forward your next visit!

"Great atrium, beautiful flowers"

5
21/09/2016

I loved the room, which opened onto the central Atrium which was surrounded by beautiful tropical trees, plants and flowers.. It meant that I could walk everyday without going outdoors. The fitness centre was amazing too. So bright with windows and a skylight.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you enjoyed our bright tropical atrium, fitness facilities and your indoor walks! With our retractable roof, no matter what the weather you can always enjoy the beautiful atrium atmosphere. Thank you for sharing your positive experience with others.

"Year After Year It Gets Better"

5
21/09/2016

I book at the Best Western Lamplighters Inn every year with with grandson and now 2 grandsons! They are so very accommodating and an absolute pleasure to work with. The rooms are always extremely clean, room service is spot on! The staff at the front desk welcome you like family. The pool is fantastic and having our room over looking the pool is great for the kids. The interior restaurant, Shelley's is a must! We love everything we've ever had there or ordered up to our room! The staff when either in the hall ways or at the pool have been more then happy to help you with any questions you may have. The hot tub is a huge hit along with the games room for the boys or the workout room for the adults! Going back next year for our 5th year in a row!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are so pleased that you enjoy our hotel with your grandsons! We are very honoured that you choose our property to build your family memories together. We look forward to seeing you again next year!

"AMAZING EXPERIENCE!"

5
19/09/2016

We traveled to London for the Air Show 2016 and decided to stay at a hotel to avoid the over 3 hour trip one way. We booked through CAA and was impressed with the photos of the hotel, pool and restaurant. Well............the pictures don't do it justice. This hotel was amazing! The hotel staff are the friendliest, even walking around the hotel, which is beautiful, if you walked by a staff member, they would greet you with a smile.....so nice! They made you feel special...We arrived at the hotel, my husband checked in and we grabbed our bags and headed to the room. By the time we got to our room, I received a welcome text that was lovely and warm, saying hello, welcome and if we needed anything to call or text this number, which was great! When we got to our room, we noticed the fridge wasn't cold, so we called the desk and within 4 minutes a lovely gentlemen arrived to see that the setting was set to low and give it 10 minutes on high, if not colder, please call back and he will be right down. well, needless to say, we didn't need to call! We headed for the pool which was so beautiful! We were a little bummed that my son couldn't ride the slide as he wasn't quite 4 foot tall, but we were ok with that. It was just another reason to come back another time. We had a blast! We were going to go get something to eat somewhere but decided to hit the restaurant, what a great plan! The food is so tasty! The oven roasted chicken was to die for, my son loved his penne and the staff were delightful!~ After dinner, we then headed to our room to find the fridge temperature perfect. We wanted some extras towels and within minutes, someone arrived with them. I couldn't believe how clean and neat the rooms were and how prompt the staff were. The room being right outside the pool on the bottom floor was a bit concerning, thinking there would be a lot of noise and to our surprise....NONE..it had a great view too! In the morning we had breakfast at the restaurant before heading out and again, just so tasty again! The Salmon melted in your mouth and my husbands waffle was so yummy! I am definateley going to stay here again with my family and you will not be disappointed if you choose this hotel. Even though we encountered some issues with the fridge, they were quick to resolve and did it with a smile. It was an awesome start to our mini vaca weekend to the Air Show! The welcome text and after checkout text when we were on our way to the Air Show Sunday was welcoming and a nice touch to say how much they appreciated our business. Great to see how some places still go out of their way to please you and make sure you have a wonderful experience. thank you for making our family's weekend great!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you and your family had such a nice visit to London and such an amazing visit to our hotel! Thank you for all of your comments on the service, cleanliness and food at Shelly's Tap & Grill. We are thrilled that you had such a great visit and thank you so much for sharing your positive experience with others. We look forward to welcoming you back again soon.

"A great hotel for pleasure and business"

5
18/09/2016

This has fast become one of my favourite hotels in my travels through Southern Ontario. Clean and bring with excellent staff and rooms that make you feel comfortable whether for one night or several. Restaurant is terrific with good food and great staff

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are extremely happy you enjoy visiting our hotel and look forward to welcoming you back again soon!

"Comfortable stay. Friendly and attentive staff"

4
16/09/2016

I recently attended a conference and stayed at the Lamplighter Inn in London Ontario. The conference facilities are great. My hotel room was clean and comfortable, the housekeeping and front desk staff we very friendly and eager to help make my stay as pleasant as possible. I look forward to my next stay

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for posting your review of our hotel. We are thrilled that you found your accommodations, conference and hotel amenities all impressive! We look forward to your next visit and hope it is one where you can relax and take it all in a little longer. We are very happy that you found your experience welcoming and our staff so responsive! We very much appreciate your compliment on our staff and property.

"Impressive!!"

4
16/09/2016

I stayed at this hotel while attending a conference. I was very impressed with the service, the catered food, the cleanliness and the interior look and feel of the hotel. The atrium of the hotel is just absolutely stunning. It's like a tropical oasis that takes you away from everyday life. The man-made waterfall, the beautiful fish swimming in the water and the tropical plants are so well taken care of and perfectly placed in the atrium. Its a must you must to take a moment to sit and relax in this area of the hotel. And you can take a swim as well by the pool. The suites are laid out nicely and clean and the service from the time you walk into the hotel is welcoming and repsonsive. I would definitely come back to this hotel if I ever come back to London.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you had an opportunity to both attend a conference and stay at our hotel. We are very happy that you enjoyed the cleanliness, atmosphere and hospitality that we have to offer. We are very pleased that you will keep us in mind when you travels bring you back to London, Ontario. We hope we have another opportunity to impress you.

"Fantastic hotel"

5
15/09/2016

This hotel is my first choice in London whenever my son's ever had a tournament in the area. The pool and water slide are fantastic. The area is central for many amenities. The room was clean and spacious. I would highly recommend this particular hotel.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so pleased you enjoy our hotel and find the rooms clean and spacious. We are honoured to be your “first choice.”

"Comparison"

5
14/09/2016

In London I need a suite so I can work in a separate room without waking others. The Auality Inn and Suites is less expensive and you get less. The Best Western is more luxurious and so sometimes I pay the extra. The breakfast is not included but the restaurant serves a $6.25 Breakfast more than I could eat.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you enjoy our property. We have 16 different types of rooms to choose from including many suites. Thank you for taking the time to post your review. We are very pleased that you enjoy the value and product that we have to offer. We look forward to welcoming you back again soon.

"Great pool"

5
12/09/2016

We choose this hotel for the good reviews and we love it. Great pool, great staff, very clean. Near to the hotel you find good restaurants. We will be going back for sure. I would recommend to families with small kids.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are so pleased you enjoyed your recent visit to our hotel. We look forward to welcoming you back again soon. Thank you for sharing your positive experience with others.

"Perfect weekend lodging"

5
12/09/2016

I was so impressed with the service we received while we stayed at this location. The lady at the front desk was courteous and inviting. The Hotel itself is beautifully designed and it was perfect for my son to roam around and explore. The room (263) was more then comfortable it had a TV in each room and it was climate controlled.The pool was just perfect and it made our stay much more fun.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and sharing your experience with others. We are very happy you enjoyed your visit to our hotel. We have 16 different room types to choose from. We are pleased that you enjoyed the one you chose. We look forward to having you visit us again soon.

"Great stay!"

5
10/09/2016

This was my second time staying at this hotel. Both times service was excellent right from making the reservation. The rooms are lovely and the restuarant has excellent food. Room service was on time and food was hot. They also have rates for travellers visiting London for hospital reasons. Phenomenal service and would recommend wholeheartedly. Two thumbs up!!????

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for the two thumbs up! We are so pleased you came back to visit us again and that this visit was equally enjoyable as your first visit. We are so happy that you enjoy all of the amenities we have to offer. We do have special compassionate rates for hospital stays along with our complimentary hospital shuttle that runs Monday to Friday 8am to 4pm. We look forward to welcoming you back again in future.

"Bait and switch"

2
10/09/2016

This hotel is nice but I reserved a room on line on when I arrived gave my credit card expecting to pay the rate online when I got the bill in the morning it was 40 bucks higher than expected .... Now I need to go complain, or do most just leave and pay?

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so sorry that you feel your rate is not correct. You booked with Expedia on-line and they sent us the rate along with your reservation. The rate on the reservation was the rate charged. We have messaged you privately to discuss things further. It sounds like if there is an issue it is with Expedia and not with our property. Either way we hope you contact us directly at the hotel that this issue can be resolved. We are pleased regardless that you enjoyed your stay with us!

"Great for a BW. "

4
08/09/2016

Took the family using my points. Hugh room. Carpet was stained bad. Bed was nice. But the best part was the pool, but not any pool but a pool with a spiral slide out of a lighthouse. Cool. Kids loved the pool.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so pleased that you enjoyed your recent visit to our hotel and that you and your children loved or Tropical Atrium and Water Slide. We are so sorry about the stain on the carpet in your guest room. We certainly appreciate you letting us know about it. I managed to sort out the room you stayed by doing a little detective work in our system and can assure you the carpet has been cleaned already. We hope you will come back and visit us again for some more Pool and Water Slide fun!

"University Visit "

5
05/09/2016

Great rate for great accommodations! Comfy beds, clean rooms and good water pressure in the showers (not always the case in most hotels). The water slide and pool made us feel like we were on vacation. Despite facing the pool area, the rooms are very quiet. Will definitely stay here again on our next trip to London.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that you enjoyed your Lamplighter Inn experience and found our hotel great value. We look forward to welcoming you back again soon.

"Mini trip with the kids"

5
31/08/2016

We all really enjoyed our stay. Rooms are clean, beds are comfortable and the hotel service is wonderful. We originally had a room overlooking the parking lot and since we were only staying one night I requested if there was a room overlooking the pool area. They were very accommodating and were able to give us a room overlooking the pool area. My kids who are aged 7&10 loved the water slide I actually went down a few times myself and we all loved it. We will be returning in the near future!!!! ??

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so happy you had fun with the whole family! It is great to read you enjoyed your Atrium View room and even managed a couple of runs down the water slide. I'm sure your children were thrilled to have you join them. We look forward to welcoming you back again soon.

"Best Birthday Party Place!"

5
31/08/2016

We just celebrated my daughter's 10th birthday with 12 guests plus ourselves. We were in Room 147 (important because you get additional 'green' space outside your room) which was situated perfectly outside the lighthouse waterslide. Juan was so efficient and quick to bring tables and chairs so we could set up for the birthday party, and was friendly. Our room was clean and neat and they have updated many of the rooms along the back of the hotel. I would highly recommend having a child's birthday party at this location. The package we got did not include food, but I called Papa John's next door and they delivered pizzas to us exactly at the time I asked!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you had a fabulous 10th birthday party for your daughter. We are happy to know that Juan took good care of you and you were completely satisfied with your accommodations and service! We look forward to welcoming you back another time.

"Great mini vacation!"

5
27/08/2016

I brought boys my to the Lamplighter for 2 nights and they had a blast. The rooms and pool area are immaculate. Easy to get to, the location is perfect for shopping, dining, and sight seeing. It's also ideal for just lounging around at the pool area. This was not our first time and it won't be our last. It is an awesome last minute getaway without breaking the bank. Make sure to ask for an atrium facing to get the full tropical effect.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are so happy you had another great visit to our hotel. Thank you for appreciating the cleanliness, value and lovely tropical setting of our hotel. Thank you most of all for sharing your positive experience with others. We look forward to welcoming you back soon.

"Great Family Stay"

4
27/08/2016

Well, to start this was our first visit here. The Best western plus near us, has rooms that walk out onto the play area from the ground floor, so based on other review here, we requested that at this property. When we got to our room, the balcony looked out over the pool, (#177) but there was no immediate access. We decided to go look around the pool area and see if there were any other options, and we found rooms overlooking the pool, directly near a stairwell leading down to it. (#115 odd to #125). While exploring we ran into the manager, Jim Bay, and he talked it over with us, and quickly rearranged things to move us to our choice of rooms. (#115) it was great! We could sit and see the water slide and the pool from our vantage point, and the stairs to the pool were so close!! There are chairs outside each patio door with a small table, and the room was super clean and comfortable! These rooms have a queen bed and pull out sofa bed, which worked for us, the kids took the sofa bed -each have a tv too! We found out during the stay, that the rooms behind the water slide have 2 queens, but not a clear view as we had. We ate in the attached restaurant the first afternoon, and food was very good, and the server, Jill was very friendly and helpful! We ordered room service the second night and it was fast and delicious. Only negative really was the game room. 5 games and air hockey -run on tokens and vary between 2 tokens (1 game) and 5 (air hockey) tokens cost 3/$1. 2 of the games ate our tokens, and none of the games are very good for younger kids-at least ours (8,6) It was also very warm in there, and bright!! Kids didn't care, but as we didn't send them alone, we did! I didn't expect the size or set up of a large kid resort such as Great Wolf, but a little tlc here would be well appreciated. My hubby and I loved the 80's Galaga/Ms paceman. Although fridge included, a microwave would have been a feature we would have used, as well as a clothes hanger/dryer for wet suits. Also, other similar properties allow you to buy extra wristbands for the pool for visitors, at a day rate if the hotel isn't full, we would have loved to invite our friends over with their children, but there is only a max of 5 wristbands per room allowed. I understand when the hotel is booked, but as we were there during the week, it may be something for the hotel to consider.

Lamplighter_Manager, Public Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. We are happy that you found the right guest room to suit your needs. We are pleased that you were able to get some additional information after you checked in and were able to be moved to a room that you were happy with. We have 16 different room styles in the hotel. The room you had was a Queen Mini Suite. All of these rooms are “Atrium View.” All of our guest rooms have small stock your own fridges and although many have microwaves they are available at no charge to anyone that requests them for any guest room. It is nice to read that Jill took great care of you in Shelly's Tap & Grill. Although you were not thrilled with our games room we are happy you had a little fun there anyway. The company that services and provides the equipment does so daily and they also rotate the games regularly. The room is bright, not very large and the games tend to be a little retro in nature. A bit of a walk down memory lane for some and also fun for some kids to experience what Mom and Dad may have grown up with. We hope any issues you had with the games room were communicated to Guest Services that they could notify the games company of any issues for the next business day but also reimburse any lost tokens. At one time we did offer extra wrist bands for sale to access the pool but as the demand on the hotel has grown it became an ongoing issue that sometimes we could offer them for sale and other times we were not able. We have so many return guests and regular visitors that we really felt consistency was the best way to go. We are so pleased that you enjoyed your visit to our hotel and look forward to welcoming you back again!

"Overnight Late Check in "

5
26/08/2016

I had to bring my husband to London for an early morning surgery. I asked for 2 beds but none available so I was upgraded to a beautiful suite at no extra charge and given a discount for medical. The suite was spacious and clean and comfortable. Great!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so sorry that your stay with us was because of an early morning surgery. We hope all went well. We are very pleased that you were comfortable with the upgrade and happy about the special Hospital Compassionate Rate. We hope you will come back and visit again when you can enjoy our hotel and facilities for some serious relaxing and some serious fun. Wishing you and your husband all the very best!

"Family staycation"

5
25/08/2016

When booking, I requested a quiet room as I am a light sleeper. Not only was the staff courteous and helpful, ensuring we were placed away from the elevator and ice machine, the hallways and recessed angled doorways ensure hallway noise doesn't migrate in. The room was immaculate. The separate shower (with a seat), and tub were a blessing with 3 young ladies and myself utilizing both at the same time. And the beds..... slept all night in luxurious encompassing bedding - no complaints. Check in was very quick. Staff extremely courteous. Texting a welcome and allowing response via texting to the front desk was extremely efficient. The breakfast package was very reasonable and provided by Shelley's. Excellent value, great service and good food. I will definitely make a point of coming back.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us for your family staycation! We are so pleased that you enjoyed our facilities and hospitality. Our new Text Concierge is a hit with many guests. It makes all requests easier and helps us to ensure all is good with your stay while you are here. We are very happy that you enjoyed the breakfast package and found it delicious and of good value. Thank you for telling others about your positive Lamplighter Inn experience. We look forward to welcoming you back again soon!

"Wonderful hotel for a family reunion"

5
24/08/2016

We had a great time and satisfied a family reunion with a variety of ages. The atmosphere was vibrant! The atrium with swimming pool and slide was a big hit and there was plenty of room for family card games.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you had such a nice family reunion and chose our hotel to host it! We are very happy that you enjoyed the tropical atrium, pool and water slide and that you were able to fit in some time for serious card games as well. We hope you will keep us in mind for another visit in future. Thank you for taking the time to share your positive experience with others.

"Concert"

5
22/08/2016

Was a great place and close to downtown Will stay there again for the Eric church concert coming up in Feb. The pool looked clean our room was clean. Wasn't a fan of my truck near the asphalt repairs on the roof that were going on. I moved my truck and all was good again. Large parking lot

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your stay enough to look forward to a return visit in February. We hope you will have time to enjoy all of the facilities along with your next London Concert. Thank you for sharing your positive experience with others!

"Nice relaxing stay"

4
22/08/2016

Room was clean as was the entire hotel. Constantly saw people cleaning the hotel common areas. They could pick up trays left in hallways from room service quicker. Everyone was friendly and courteous. They need to enforce the rules on kids in the hot tub. All in all a nice two night visit. Will visit again. Family oriented hotel with lots to do around you.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We certainly appreciate your comments on the cleanliness of our hotel and happy you experienced friendly and courteous staff throughout. All of our employees do their best to keep things clean and comfortable for all of our guests to enjoy. There are always challenges during peak periods but we certainly do our best to keep up. We always continue to evaluate and improve to serve our guests better. We look forward to your next visit to experience another positive stay at our hotel!

"Pleasantly Surprised!"

5
20/08/2016

Was visiting friends close by and decided to stay here. Nice surprise as the hotel was very clean and tidy and the pricing very reasonable. I would definitelystay here again when I come back to London.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are so pleased that your experience was a positive one. We are very happy you found our property very clean and tidy and of good value! We look forward to having you stay with us again in future.

"Feels like a resort!"

5
19/08/2016

Great resort-style hotel with large pool with tropical gardens. Clean spacious rooms, nice hot showers, lots of parking space. The restaurant on site is not that great, however there are many other places nearby to eat. We would come back just for the pool, it was nice and warm.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are pleased that you enjoyed your hotel experience and accommodations! We are sorry that you didn't enjoy your restaurant experience as much though. We hope you were able to communicate things when in the restaurant and that they were able to make things better for you. We hope in time you will try it again for a more positive experience. We look forward to welcoming you back soon to enjoy the Tropical Atrium and pool!

"Great facility, limited pool access"

4
19/08/2016

We appreciated the comfort, quality, and convenience of our room. The pool seems to have limited hours on the weekends, often being closed for weekend weddings. This is not communicated well in advance, and seems to be conveyed by signs posted the day of the event(s). Overall, we were happy with the service and facility, and loved the breakfast (available for an additional cost).

"Great Hotel in London, Ontario!"

5
17/08/2016

This was our 4th or 5th time staying at this hotel and I must say that it is great! Always consistent in how it looks (very clean, well kept, up to date) and the services it provides! We have our grandchildren over to use the pool facilities and they love it - plus the pool/atrium area is gorgeous! All of the people we have encountered who work there are very pleasant and helpful! We will be back for sure!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. It means a lot when you have stayed here so many times and find it so consistent always. We are thrilled that you choose to stay with us and look forward to welcoming you back again soon!

"Even without the kids!"

5
16/08/2016

When you think of this place you think somewhere to bring the kids. Nope even without them you can have a resort type feel with a relaxed well cared for atmosphere! It was certainly a different experience. We had a late supper and drinks in the atrium where were able to sit talk and enjoy the sound of the waterfall and the beautiful surroundings. My one complaint is there is no sound proofing between the doors and wall to the hallway. It being a fairly newer area of the hotel we were staying we were very dissapointed to find that we can hear everything and anything coming from the rooms when walking down the hall as well as everything and anything from the halls when in the room. Other then that it was incredibly clean and even have "clean remote" ! There were weddings and birthday parties going on and you could see the staff was making sure they were very well cared for. We would go back for sure with or without the kids.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you enjoyed your time away without the kids! Sunday to Thursday is particularly a good time for a quieter getaway at our hotel. We have couples that do just that once a week especially over the winter months. We are so happy that you were able to take advantage of the Tropical Atrium and you got the resort type feel we want you to experience. We hope you will return again soon for another relaxing and hopefully quieter visit. Thank you again for taking the time to post your review.

"my go to hotel in London"

5
16/08/2016

When travelling through London I always stay at The Lamplighter Inn. The location is convenient. parking is ample, the hotel is beautiful and the rooms are very modern. My only wish would be later operating hours for the hottub

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are honoured to be your Go To Hotel when in London. We appreciate you sharing your positive experience with others. Our pool and hot tub closes at 10 PM given that we have so many Atrium View rooms. We need to be careful that things are quiet within the Atrium at a reasonable hour. We look forward to welcoming you back again soon.

"Very good accomodation."

4
15/08/2016

Clean well-appointed rooms. Excellent sleeping comfort, very helpful front desk. Plenty of chain restaurants nearby but not central to the downtown core. It was a $15 cab ride to the Budweiser Centre.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are very happy that you find our rooms clean, comfortable and well-appointed. We have Shelly's Tap & Grill on site and there are also many other restaurant choices nearby. We are located between the 401 and downtown. Although a cab is an option there are two city busses that will get you to downtown as well. Thank you for your review. We hope you come back to visit us again soon.

"Always Great!"

5
15/08/2016

We have stayed at the Lamplighter numerous times over the last few years, the rooms are very clean and modern and the beds extremely comfortable. The staff are great and very accommodating. The atrium pool area is fantastic with a very tropical feel. Shelly's restaurant has excellent food and service. Makes for a great family getaway.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for being so loyal to our hotel. We are very happy to read you enjoy the comfort, hospitality and amenities of our property. We are thrilled as well that you enjoy Shelly's Tap & Grill. We look forward to welcoming you back for your next family getaway!

"Fantastic place to stay!"

5
13/08/2016

The hotel and the rooms are very clean and comfortable. The atrium is gorgeous with tons of healthy plants and a great pool area. A terrific value and a perfect location close to restaurants and shopping. There is even a shuttle to Victoria Hospital/LRCP if needed. We would definately reccommend this hotel. A fantastic place to stay with polite and friendly staff!

"Absolutely wonderful!"

5
13/08/2016

Stayed here only one night during our family's summer vacation travels. Booked the room ahead of the trip and was very happy with the hotel once we arrived. Upon arrival the staff was very friendly and welcoming. Our room was really nice, very clean and very spacious. The kids enjoyed the pool area as well. I would highly recommend this hotel and would definitely stay here again.

"Spacious and great pool"

4
12/08/2016

We stayed for three nights with 1yo. Plenty of space for travel cot, easy access from car to room. Really good pool to swim and play in (not so great if you want to do lengths). Food in immediate vicinity is reasonable and there is a huge mall down the road if you fancy that. You are well placed to drive to see local attractions, we were only an hour to Pinery national park by Lake Huron. Good value if a deal is on

"Great hotel with good amenities "

4
12/08/2016

I am going to give a review based on past stays here. The pool is always fun. It was a bit of a let down that the slide was closed but with feeding the fish at the pool and the pool and hot tub it was not so bad. We have always liked our rooms previously but this time we noticed that it was starting to look outdated and a bit grim. The bathrooms for sure compared to newer hotels needs a face lift. Our room had an old 13 LTR toilet which is a complete water guzzler. The room itself feels out of date except for the tvs and the sink area. Other than that though the beds are comfortable and everything feels fresh. The staff are friendly at the front desk but the pool younger staff seem not too enthusiastic to be there and that everyone is an inconvenience. They were friendly though in getting the kids fish food for the fish. This is a great value for a hotel with these amenities but needs some minor touch ups to make it up to date. I still will return and think it's a great place to stay

"Amazing"

5
12/08/2016

This is the place we stay when coming to the London Cancer Clinic. We love the resort feel. The rooms are very clean and comfortable. We love the fact that there is a tub and a separate shower. You have Shelley's restaurant on site with great food. The pool is amazing! If you have kids this is the place to bring them. They also give hospitals rates which is helpful. The grounds are kept up as is the entire place. Very clean and elegant .

"Second time around"

4
12/08/2016

My husband and i have been here before. The first impression lasted because we thought the hotel was awesome! This time we just stayed overnight for our trip to Montreal and since webleft home late, we needed a place to stay before heading straight to Montreal! We never had second thoughts of choosing this hotel for the night. Its close to town, gas station, not very far from the highway but the hotel is in a secured location! The only thing i don't like is how stingy they are with their breakfast! They don't have a full breakfast! Your complimentary breakfast is made to order from 4 menu choices and if you choose another, you'll have to pay extra. I had Sunrise breakfast: 2 bacons, 1 teeny, weeny egg, 1/2 of the plate hash browns, 2 slices of bread and a slice of orange and grape + coffee and/or juice. I ordered my egg to be crunchy on the edges but i guess the cook does not follow instructions! Over all they have different amenities in the hotel which i think is the biggest asset. If you have the stay there, you can just skip breakfast thought the ambiance was great!

"Great conference place!"

3
11/08/2016

Food was a disappointment. Restaurant! Service slow and presentation -1 flavourful-1. Very slow with completing transaction. Conference was a success otherwise. Hospitality room was sufficient & well stocked. Catered food was excellent much different than restaurant.

"A perfect spot to rest! "

5
10/08/2016

I was traveling with 4 kids and a dog..our end location was Montreal. We'd had car trouble, car sickness, train delays and I am not sure I could have found a better place for fun, relaxation and space! Saved our trip! The pool was super clean, the staff was helpful for room service, (though the pizza that was delivered was gross), the beds were clean and so so comfy. Posted the pictures to Facebook, and everyone thought I was a super hero for picking that place to stop after a long day. It was great! Am planning on making it a special stop on our way back to Chicago!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so pleased that you chose to rest with us. We are thrilled that you had fun, relaxation and enjoyed our facilities. We are very sorry about your pizza. Hopefully the restaurant was able to do something for you. We are happy that your 4 kids and dog all had a nice time…and YES…you ARE a Super Hero. You will need a vacation after your vacation! Thank you for taking the time to post your review. We look forward to seeing you again.

"Not our best experience here, but still a good deal"

4
09/08/2016

I bring my kids to the Lamplighter every year for a mini vacation while visiting relatives in London. Every year, we have a 5 star experience. This year was a bit different, but still a good trip in all. The big disappointment was that the water slide was closed for maintenance. To be honest, the water slide is the main reason my kids love this hotel so much. Other than that, everything else was really good. Our atrium room was perfect and I do love how you receive a text soon after your arrival to make sure everything in your room is acceptable. You can text the main desk for anything you need throughout your stay. We will definitely be back again next year.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review on our hotel. We are sorry that you were disappointed that the water slide was closed for maintenance. It was announced mid-July that it was going to be closed. There is never a good time to close it but unfortunately it had to be done sooner than later. We hope your kids had a nice time in the pool regardless. We are very pleased that you enjoyed your atrium view room and found our new Text Concierge system useful! Our slide should be open again soon! We look forward to welcoming you back again next year or before.

"We found our favorite place to stay in London!"

5
08/08/2016

I booked this hotel because I had to go to London with my two kids for a couple of nights. It was great. My kids said wow as soon as we went into the room. It was clean spacious and my son was impressed with the new flat screen tv. I knew before I went that the slide was under repair which was fine as long as I knew in advance so I was prepared. Nothing like going somewhere and being disappointed. The pool, hot tub and the nice little waterfall were great. I loved that the roof opened so it was just like being outside. The real palm trees inside were so nice and gave it an amazing atmosphere. The gym was clean and you had a view of the pool area. The little arcade was fun because it had classic games I could play with my kids. The staff were very friendly and helpful. Loved that I could text requests to the office. It is right on the main street so lots of restaurants and things to do either walking distance or short car ride. The staff were very pleasant and helpful. With my oldest going to Western I'm sure I will be seeing this place a lot over the next 4 years. Already planning to go back in October.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are so pleased that you found us and we have become your favourite place to stay! Our location is central. Pretty close to the 401 yet minutes to downtown London. We are happy that you enjoyed our pool and tropical atrium. We look forward to your return that you can enjoy our refurbished mountain waterslide! We look forward to welcoming you back again soon.

"Great Family Hotel!"

5
08/08/2016

Stayed with the whole family (including our dog for some nights). The pool, hot tub, and waterslide are awesome!!!! Had a great breakfast every morning at Shelly's. Everyone was really friendly and accommodating! Will definitely stay here again!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for helping us to become the #4 hotel in Canada for families. We are thrilled that you enjoyed your stay with us and were able to take advantage of one of our “pet friendly” rooms. We look forward to seeing you again.

"Extended Family Visit"

5
07/08/2016

We wanted to bring our young children to Storybook Gardens & Adventures on Wonderland. This was a great hotel to stay at between day trips. The kids LOVED the pool. My daughter like the many fish in the pond. One of the hotels employees gave her some food for the fish, this was the highlight of her trip! Room service via text messaging was VERY convenient. Restaurant was also good.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us during your recent visit to London. We are very happy to read that you enjoyed your visit with us and to Storybook Gardens! We are so happy that your daughter had an opportunity to treat the fish in our Koi pond. I'm sure she was their best friend! We are thrilled that you found our new text concierge useful! It is helping us to serve all of our guests better. We look forward to your next visit! Thank you for taking the time to post your review and for sharing your positive experience with others.

"Family Vacation"

5
03/08/2016

The Best Western Lamplighter offers a great place for our family to stay as we have 4 children under the age of 5. The pool was a great attraction for them and will be the highlight of their summer this year.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so happy to read that you and your children enjoy visiting us at the Best Western Plus Lamplighter Inn. We do have a couple of family suites that are ideal for a larger family. There are two queen size beds in the bedroom and then a pull out in the living room with lots of floor space to accommodate a family of six. We are so happy that you chose to stay with us and look forward to welcoming you back again.

"another great stay"

5
03/08/2016

very nice hotel, we paid the extra for a room in the atrium area which has a balcony overlooking the pool; very beautiful view. My children adored the waterslide and pool. Great to have the extra space in the suite. well worth the money. front desk staff were very efficient and friendly and as we arrived early, my room was not quite ready, but they sent me a text when it was.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so happy that you enjoyed your Atrium View room with the balcony and your children enjoyed the Pool and Waterslide. We are pleased that you found our new text concierge service useful that you our Guest Service Agents took good care of you. We hope you will come visit us again soon.

"Great stay"

5
31/07/2016

Clean, comfortable and very friendly ! Will be back next year for family vacation! pool was wonderful. Beautiful atrium, would be great for a wedding. Restaurant on site had good food at decent prices. Beds were comfortable and so were pillows!! 5 stars for sure!!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your 5 Star experience with others! We are so pleased that you enjoyed your family vacation with us and that you found our hotel to be such a positive experience. We look forward to welcoming you back again soon.

"Family Road trip stay over in London"

5
30/07/2016

We were on a family visit to London, Ontario. The hotel was great.. The beds were excellent. The mattresses were very comfortable. Two queen beds with two side chairs , table, fridge, tv ... We were too tired from our driving to enjoy the pool but it looked great. The hotel is very clean. The staff were very friendly and helpful. We had a small dog and they gave us a full package of doggie bags and a plastic water and food bowl. I would definitely recommend staying here.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that your Family Road Trip brought you to our hotel! We are sorry that you did not have more time to enjoy our Tropical Atrium, Pool and Water Slide but very happy that you enjoyed some quality rest and relaxation with your family. We hope you will join us again. Thank you for sharing your experience with others.

"always a great mini vacation!"

5
30/07/2016

we've stayed at this hotel many times as a mini get away for my husband and I. we've also enjoyed the times we've come with our grandchildren who just love the facility especially the pool, hot tub and water slide. we will be back again and again!!!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for sharing your positive experience with others! We are very pleased that you enjoy your mini vacations with us. We look forward to welcoming you and your family back again soon.

"Best mini vacation"

5
29/07/2016

everything about this place is wonderful from front desk to food to the pool housekeeping we callled the desk about a movie they were up asap got it going for us we stayed two nights but could of stayed more it was such an amazing time everyone here is awesome delivery of food drinks to room asap

"Great Hotel for Low Cost"

5
27/07/2016

We were really pleasantly surprised with our stay. The room was really nice. The pool and games room/restuarant on site made it a great stay for my kids. The pool is very warm and features a fun waterslide that my son loved! Would definately stay here again!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy that you enjoyed your stay with us, found your room comfortable and enjoyed all of the other facilities as well. We are thrilled that you children were happy! We look forward to welcoming you all back again soon.

"Best Western Lamplighter Inn, London Ontario"

5
26/07/2016

Very nice place to stay. the Atrium and pool were almost resort quality. There is a waterslide and hot tub as well as a large swimming pool. Great place for families. Only drawback was that breakfast was not complimentary.

"medical stay"

5
25/07/2016

awesome hotel beautiful pool area great restaurant shuttle driver was a wonderful lady made my daughter feel safe as she drove us too our appointments at the hospital (make sure to tip her she deserves it wish I cold remember her name), they take the over flow for Ronald McDonald house and that is how we had our stay there very polite staff if I need to go down to London again this is where I will stay.

"cute place"

4
24/07/2016

My son enjoyed the pool and waterslide. It would have been nice to know that we could not use the pool when we arrived due to a wedding so we could time our arrival differently but was otherwise an enjoyable stay.

"Great Family Getaway"

5
23/07/2016

We visit twice a year as a tradition. Always fantastic service! Beautiful hotel and atrium. We higly recommend this hotel to families. So much to do, centrally located to the mall and great restaurants.

"Excellent accomodations"

5
22/07/2016

We were so pleased with this hotel. The location was convenient to shopping, restaurants, the 401. The hotel itself was updated completely, exceptionally clean, comfortable, the room had a fridge and a safe, staff were very friendly and responded immediately to all of our requests. We had our dog with us so they gave us a room that had patio doors that opened up right on to a grassy area. They have a system where you can text the front desk with any issues. They answered texts within minutes and sent some to check upon us. The kids enjoyed the indoor pool area with the small water slide - it was beautifully landscaped in a glass atrium. The bathroom area was a little small with separate bathtub and shower. The shower curtain was a little too short to prevent water from splashing in the floor. Also we wish breakfast came with the room. Otherwise we totally enjoyed our stay here and will definitely stay here again.

"Mrs. Shabo "

5
22/07/2016

The best family vacation hotel in London, Ontario. We loved our room, customer service is excellent, the hotel is clean and their pool great for kids and adults as well. We are defenitely returning again to Best Western Plus and Lamplighter Inn Conference.

"Family trip to london"

5
21/07/2016

We arrived just after 3pm on Thursday and checked into room 120. Our room was only a few steps to the pool. The pool was busy but we were able to stay for a few hours and have some fun and the kids loved the water slide. Lifeguards were on site and watching the slide closely. The pool also has a hot tub and towels available. The hotel and pool were clean and the staff friendly. I would recommend to families or anyone who is looking for a place to stay in London. Parking was free.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking time out of your visit to post your review! We are very pleased you are enjoying your stay. We hope the remainder of your time is enjoyable and look forward to having you visit us again soon!

"Great stay"

5
20/07/2016

This hotel was very clean, had all the amenities we needed, and the staff in the restaurant and lounge were exceptional. What a fantastic pool and water slide. Unique experience. This would be wonderful for a family with kids.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and compliments. We are very pleased that you enjoyed your Lamplighter Inn experience. We hope you will come back for some more fun in the pool and on our waterslide! We are a perfect place for families with children or for a nice getaway during the week when it is quieter. We look forward to seeing you again soon.

"Home away from Home"

5
20/07/2016

My son, daughter and I travelled to London for my daughter's surgery. I chose the hotel specifically for the pool and slide so that the kids could have a little fun before my daughter had to go to the hospital. They had a great time! After the surgery, the room was an excellent place to rest and recover. Not only did the hotel staff go out of their way to ensure our comfort, the room itself was large, comfortable and very clean. We would recommend this hotel to anyone looking for a great place to stay for a weekend or a week! Many thanks to the housekeeping staff for their kindness as we spent a lot of time in the room, making it difficult for them to get in and clean. They were amazing.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay with us. We are very happy that you and your family enjoyed your time at our hotel. We hope your daughter is feeling great again soon and is able to come back for some more fun on the water slide and in the pool. We certainly appreciate your compliments on our hotel, facilities and housekeeping staff! Most of all we appreciate you sharing your experience with others. We look forward to welcoming you back again soon.

"Visit to the Doctor"

4
19/07/2016

This place is awesome! Had a follow-up visit at the London University hospital. This hotel provided a "medical" rate which was very fair and a great room which was like a suite. Friendly staff that provided information that led to a fantastic dinner downtown. Their hospitality helped calm nerves and make for a pleasant stay. Great location to downtown and nearby pubs. One of the "best" Best Westerns I've stayed at (and I have stayed st a lot both in Canada and the US). I will be back!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so happy that our hotel hospitality helped calm nerves and make for a pleasant stay. We are pleased that you found our medical rate very fair and that you were happy with your accommodations. We also have a complimentary shuttle to all London hospitals that runs Monday to Friday 8AM to 4PM. We are told that this is a saviour to some who are not as familiar with London and a drop off and pick up is so much easier than finding and paying for parking. We look forward to another visit when you can just sit back and enjoy our tropical atrium…when you have no appointments or unpleasant distractions. Thank you for your review!

"Favorite vacation hotel"

5
19/07/2016

This is our second time staying here and we haven't even checked out yet and I am planning our third visit! Hotel is beautiful, clean, staff are excellent. Pool and slide are so much fun for the kids. Great location close to restaurants and shopping. We made great use of the games room, in room movies, guest laundry and the atrium seating area overlooking the pool. We will be back again for sure.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you chose us as your favourite vacation hotel! Thank you so much for the compliments on the cleanliness of our property and the great staff and amenities that you enjoyed. We are thrilled that you made the best of your time here and were able to enjoy all of the facilities. We look forward to your next visit and certainly thank you for sharing your fabulous experience with others!

"The Pool Is Worth Staying For!"

4
15/07/2016

This was our 3rd visit to the Lamplighter. We were in town for an event at Budweiser Gardens. The parking is super convenient and has easy access to the rooms. We just had a basic room. One thing I was disappointed in was the charge for the cot. While only $10, we got to the room and the cot couldn't even open up. We had to pull the mattress off the cot and my son slept on the mattress on the floor. Again, it's only $10 but it would be nice if we were told it didn't actually fit! Another disappointment was the cleanliness of the room-- this shocked me considering we've stayed before and had no issues! There were hairs in the bathtub and while my son was lying on his mattress on the floor, he noticed whoever had stayed their prior to us had clearly spilled their pills on the floor. I picked up and threw out 4 pills. My kids are older and know better but this could have been extremely dangerous for a little one! The pool was spectacular as always, and the main reason we stay here. Breakfast at Shelly's is also good as well. It's definitely a great value and we will be back!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so sorry for the issues you had with the cot and with housekeeping while staying at our hotel. We wish we could have spoken to you about this during your stay. Regardless we are very happy that we were able to get in touch with you personally after reading your review to get more details to follow up properly here at the hotel and also with you. As you have experienced in the past we typically get rave reviews on the cleanliness of our hotel. We are so sorry for the shortcomings on your most recent visit. We are very happy that we had the opportunity to get more information from you and certainly look forward to your next visit! We are thrilled that you find our property of great value and look forward to your visits to our pool and tropical atrium. Thank you again for the opportunity to properly address your concerns.

"Extremely happy with our experience at the Lamplighter!"

5
13/07/2016

Our son's wedding was at the Lamplighter so we were there for rehearsal, dinner, brunch etc and everything was top notch. The staff were very friendly and accommodating. Our suite was huge! We had a full fridge, sunken living room, huge bed, separate Jacuzzi and shower. We loved it and entertained over 30 people on the day of the wedding. the food for the wedding was excellent and the rehearsal dinner and brunch at Shelly's(restaurant attached to the hotel) was very good and reasonably priced. I would recommend hosting a wedding there to anyone who asked.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Congratulations to your family! We are so pleased that you enjoyed your weekend at our hotel and your son's wedding was a top notch success! We certainly appreciate your comments and the fact that you are sharing your positive experience with others. We hope to see you again when you can really relax and enjoy all the Lamplighter has to offer. Thank you so much for taking the time to share your thoughts with others.

"Good experience"

5
12/07/2016

We had a good experience in this hotel. The pool is beautiful. My daughters had a great time in the pool. This place is a little bit noisy. During our visit a lot of children was noisy and few dogs barked. But not during the night. The rooms were clean and smell good.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. We are thrilled that you had a good experience visiting. It is great to hear that your daughters enjoyed the pool. We are so sorry about the noise. Our hotel is a family hotel therefore weekends can be very busy with families and teams. We are pet friendly in part of our hotel but for the most part barking is not an issue. If you ever have any issues with your stay in future please do not hesitate to contact guest services with your concerns. We have staff 24 hours to deal with any of this type of concern. We look forward to welcoming you back again soon!

"Modern, clean with nice staff"

4
12/07/2016

Very nice reception and helpful staff. Although we didn't use the pool, it looks great. Hope to come back. The waitress at the restaurant was friendly and nice. 10 minutes from the freeway. Overall remarkably clean and efficient 4 to 5 stars

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are delighted that you enjoyed our hospitality and facilities. Thank you for noticing and complimenting on the cleanliness of our hotel and mostly for sharing your positive experience with others!

"Awesome"

5
09/07/2016

We had an Awesome time, wonderful stay and lots of fun with grandchildren. Pool was fantastic, staff always friendly, good food at Shelly's Restaurant, very clean hotel and planning to go back as soon as we can.

Lamplighter_Manager, Public Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so happy you had such a wonderful time with your grandchildren at our hotel. We are very pleased that you found the staff friendly, hotel clean and enjoyed your Shelly's Tap & Grill experience too. We look forward to welcoming you back again soon.

"We travelled to London for a doctors appointment and to try one of their golf courses."

5
08/07/2016

The hotel was very nicely decorated inside and outside, the hotel staff was very professional and knew the surrounding golf courses in the London area. The pool area was well maintained and clean. The pool was monitored by lifeguards.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are very happy that you enjoyed your experience at our hotel. We are extremely pleased Guest Services took good care of you and that you enjoyed our facilities. We look forward to your next visit!

"Exceeded Expectations "

5
08/07/2016

My wife and I drove from Detroit to use this hotel as our headquarters to enjoy some of London's attractions. We had our three small children (7 and under) with us and thought they could use the pool while we took a break in between activities. Little did we know the kids did not want to leave the pool and the water slide. The staff was extremely considerate and engaging. They treated our kids kindly and made them feel welcome. The hotel was extremely clean and well maintained. (I saw a gardener misting each individual palm leaf with a hose and sweeping the brick pavers free from dirt as well as a maintenance worker measuring a small crack in the drywall located in the gym for a repair.) Staff was everywhere and available. And the food and service was excellent at the Shelly's Restaurant attached to the hotel (we don't usually do restaurants with our small children but all was great.) We are definitely planing on staying at this hotel a couple times a year. Don't hesitate if you are considering this hotel for your stay.

"London Lamplighter"

5
28/06/2016

Extremely clean and rooms fairly sound proof. The pool and hot tub were clean and not over chlorinated. The children loved the slide and the oasis atmosphere was beautiful and serene. Plenty of free convenient parking. Also mini fridge and outdoor patio included with room charge.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you found our rooms extremely clean and well appointed. We are happy that you enjoyed some quality time with your children in our tropical atrium and pool. We hope you will come visit us again soon.

"En route to Wisconsin"

5
27/06/2016

This was the perfect place for our family to stay while en route to Wisconsin. It was easy to find, had great amenities for us and our dog. The staff was friendly and helpful. We had a great time in the pool atrium area where the water was clean, the water slide was operational... we enjoyed the retractable roof.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us on your journey. We are pleased to read that your family including your dog enjoyed our facilities and had a nice time. We look forward to welcoming you all back again soon. Thank you for your review!

"A Tropical Paradise"

5
25/06/2016

Each time we travel the Highway 401, we never miss a chance to stop at the Lamplighter. We just love the Atrium full of tropical flowers and plants, event palm trees all around the very warm pool and water fall. We appreciate the restaurant Shelly's so much, that we never eat outside the hotel. There are plenty of parking places. The rooms are spacious and we always use the mini fridge and the free Wi-Fi. Every employee is professional. Last, and not the least, the hotel is clean through and through.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for sharing your experience with others. We are very happy that you choose to stay with us when travelling through London. We are so happy that you enjoy our tropical atrium and pool and thank you so much for commenting on the cleanliness of our property. Our housekeeping staff take great pride in their work. We certainly appreciate you sharing your positive experience with others.

"Beautiful Freindly Hotel"

5
24/06/2016

This hotel is very clean, beautifully decorated and the staff is very friendly and careful to make you feel welcome. The restaurant is great for families and the pool and waterslide are a great feature as well.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you enjoy your Lamplighter Inn experiences and find our staff friendly and welcoming. We are very happy that you enjoy Shelly's Tap & Grill and also had some time to enjoy our tropical atrium, pool and waterslide. We look forward to welcoming you back again soon.

"A great pool and price"

5
24/06/2016

We stayed on the way to Niagra Falls and I picked it because my son loves to swim. The pictures of the pool were accurate and the pool was very clean. The staff was helpful and friendly. The room was also clean.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you enjoyed your Lamplighter Inn experience. Thank you for choosing to stay with us! We are so happy that you were not disappointed and your son had a great time in our pool! We look forward to seeing you again soon.

"Ideally Located!"

5
24/06/2016

This hotel is perfect for a family get away. The atrium hosts the pool, hot tub and water slide. Lots of tropical plants to give you the feeling of being in a resort down south. The hotel has great facilities for conference and business meetings. Love the restaurant. Affordable prices and great menu. Hotel is surrounded by lots of chain restaurants, Red Lobster, Mandarin, and LCBO is within a ten minute walk. Right across from St Joseph's Hospital, so ideally located.

"Made my stay"

5
23/06/2016

I was very pleased with the location, pool, restaurant ... In a nutshell, the whole facility and staff. Walking down the hall to the room, I realized I had made the right choice for the night. After a long distance arriving here was a much needed break and the hot tub fantastic on my muscles. Very comfortable bed and pillow and blanket. Beautiful resort feel. Thank you... I needed this stay at the location.

"Quiet family getaway, clean, and great food."

4
23/06/2016

Our yearly visit to this hotel never disappoints. Our room was clean with no surprises and close to the corridor and restaurant which was nice. Connie checked us in and was very professional as she was training a new employee. Later she called our room to make sure we were comfortable and settled. The continental breakfast in the "Pasto's Grill" was very adequate with items such as fruit, scrambled eggs, French toast, sausages, home fries, yogourt, cereals, toast, muffins, English muffins, juices, tea and coffee. The service from Katherine was friendly with a smile. Never disappointed staying here which is very conveniently located right off the 401.

"A Great Local Getaway!"

4
22/06/2016

We enjoyed our one-night stay as a local getaway. It's nice having a great hotel with a great pool London! Did you know its home to one of the largest retractable glass atriums? The rooms are nicely decorated with some advanced technology features for the rooms such as USB capability.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that you chose to spend your local getaway with us! We are happy that you enjoyed your guest room and the pool and tropical atrium. It is true…our hotel has one of the largest retractable glass roofs in Ontario. Whatever the weather outside it is always a tropical paradise inside. We look forward to having you visit us again soon.

"Pleasantly surprised"

5
20/06/2016

This hotel was recommended by a family member we were travelling with. Front lobby was gorgeous and modern and we were very impressed. However we became very skeptical when we saw the dated decor in the hallways to our room and thought that we would not be staying. Boy what a pleasant surprise we got when we walked into our room. Our room was on the Atrium side, large and very clean. Modern decor inside and the beds and linens were dreamy. Room was equipped with fridge at no extra cost which was handy. Loved the pool, hot tub and slide. Great place for families and adults only too. Love that it was not too far from the university.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you were pleasantly surprised with your Lamplighter Inn experience. We are currently in the process of redoing all of our guest wing hallways so you either saw one in transition or before the work had begun. Either way we are always making updates to the property. The most current projects are new doors, door locks and our hallways are all being redone in all guest wings. Soon there will also be new furniture for some guest rooms arriving as well. We are thrilled that you enjoyed your stay and were able to spend some quality time in our tropical atrium and pool. We are very pleased that you found your accommodations spacious, clean and comfortable. We look forward to welcoming you back again soon!

"Excellent time again"

5
15/06/2016

Our baseball team stayed at the Lamplighter for the 2nd year in a row. Again, an awesome experience. The pool is always amazing and the kids love it. The parents minds are at ease with all the lifeguards. The staff were great (as long as you didn't have obvious booze containers in your hands). The one-site police officer was also cool and didn't give us a rough time as long as we behaved. Overall, a great time and highly recommended.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you once again enjoyed your visit to our hotel with your team. Open alcohol can be a huge issue given that it is an infraction against our liquor license if it is not contained to the rented guest room or balcony that goes with the rented guest room. We take the law very serious. We are pleased that there was a balance between you and our Special Paid Duty Officer and happy that you found our staff good to work with. We are thrilled that you had a great weekend and certainly thank you for telling others of your positive experience.

"On Our Way Back..."

5
13/06/2016

We were on our way back from a family wedding and needed a room for the night on our way home. This hotel is just great. Convenient location with everything you need near by and the restaurant in the hotel has a great breakfast. It's very large and you could spend hours wandering the halls looking for your room and everything else but the staff are quick with directions and a smile. The only downside is that our young son wanted to use the large water slide in the massive pool complex but alas it's only open from 1700-2100 on week nights. Maybe next time?

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to review our hotel. We are so pleased that you chose to stay with us. It is nice to read that you enjoyed your visit and enjoyed our hospitality too. We are sorry that the water slide was not open when you visited. Soon our summer hours kick in when the children are out of school and the side will be open day and night. As long as you are 4 feet tall you are good to go! We hope you will visit us again soon!

"Best Western Lamplighter, London"

5
12/06/2016

We chose to stay at Best Western Lamplighter since we were going to be attending a function in on of the banquet-meeting rooms at that location. Our experience as a hotel guest was positive with the exception of having to wait for the pool to open at 8AM. I was also impressed venue as a whole as I have never considered the Best Western as a "conference center" but was impressed with every part of this facility. We look forward to a return visit, this time for pleasure. A tropical oasis indeed

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are happy that you chose to stay with us during your conference and thrilled that you enjoyed your meeting, accommodations and our Tropical Oasis. Once again our sincere apologies for the delay in the gates being opened Saturday morning for the pool. We hope you were still able to get some swim and relax time in before your morning meeting. We look forward to welcoming you back again in future.

"Nice Stay at Lamplighter"

4
11/06/2016

The hotel is right off the highway 401 and convenient to get to. We were staying for a wedding and the rooms were spacious and beds were comfy. The only thing I did not live about room was the sinks are outside of bathroom. The hotel staff were friendly and helpful - the venue for wedding was nice and atrium was set up looking really good. Good choice to stay while in London.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you found our hotel easy to get to and comfortable for your wedding stay. We have 16 different room types at our hotel. Some travellers like the fact that the vanity is separate from the bathroom which allows for two people to get ready at the same time. Not all of our room styles are like that though. Some rooms have a traditional bathroom only much larger with the sink in the same area. Do not hesitate to mention your preference with Guest Services when booking in future. We are thrilled that you enjoyed our hospitality and your wedding visit. Thank you for sharing your positive experience with others.

"Fair"

3
06/06/2016

Slightly disappointed. Rooms dark and if you overlook the pool, you aren't opening your blinds to get "natural" light when you are getting ready. So room lighting should be better. Room felt dingy. Beds were comfortable though. For the price, I was expecting more updated rooms. Was a little disappointed with the pool. Though love the balcony for sitting on when kids are in bed.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so sorry you were slightly disappointed but happy you were not totally disappointed with your stay. Our Atrium View Rooms are extremely popular. When the roof is open the sun shines in and the palms sway in the breeze. In the less magnificent weather you are completely protected and surrounded by a tropical paradise despite the rain, wind or snow happening outside. Our property design is a more conservative timeless look as opposed to a modern trendy one. Perhaps your taste is just more contemporary. Regardless thank you for choosing to stay with us. We hope you will come back again soon to enjoy our continuous upgrades both in public areas and our guest room furnishings. We are not sure what your pool disappointment was but we are told our Olympic size pool with the 140 foot mountain slide is very enjoyable for the young and young at heart. We are very pleased that you enjoyed your peaceful balcony time overlooking the Atrium and Pool.

"Great value!"

5
06/06/2016

My family and I love this hotel! The rooms are well appointed and clean. The beds are super comfortable too. Love the pool and the atrium. So nice to sit on the balcony overlooking it. Highly recommend this hotel to families. The restaurant on site is affordable, which is a bonus!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you love our hotel! Thank you so much for noticing and commenting on the cleanliness, furnishings of our guest rooms and the comfort of our beds. It is so nice to read that you enjoyed our large pool and tropical atrium. It is wonderful that you had some quality time to enjoy your balcony overlooking it all and that you enjoyed Shelly's Tap & Grill. We are very pleased that you found our hotel and Shelly's Tap & Grill both of great value. We look forward to welcoming you back again soon.

"Wedding"

5
05/06/2016

Quite a few members of our family stayed here for a family wedding, rooms were excellent, nice pool and waterslides. Breakfast was excellent. We walked to the Mall which was a bit further than expected, the receptionist said it was not far, but in 30 degree heat half an hour each way was not so good, but hey we are English, we coped!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay with us for your family wedding. We are so pleased that you enjoyed the tropical atrium, pool and waterslide. It is great to read that you enjoyed Shelly's Tap & Grill as well for breakfast. We are sorry about our hot spring weather but happy you made the best of it. We hope you will keep us in mind and come back again when visiting London, Ontario!

"Not bad, great pool."

3
03/06/2016

Spent 2 nights there with my husband and daughter. The room was nice (for Best Western standards) and clean. The pool is very nice and the water is warm, but the slide only opens at 5pm, which was no good for us. We were on a tight schedule, so I put up the "please make room sign" @ 10am. When I came back at 2pm room was still not done. I called the front desk and asked for my room to be cleaned at 4pm and that was no problem. Wifi is not very good.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
It is great to read that you found your room at our hotel nicely appointed and clean. We are happy you had some time to enjoy the pool but sorry that you were not able to take advantage of the waterslide. The slide is mainly an attraction for children and therefore during the school year it is only open on evenings and weekends. March Break, Family Day and the summer holidays it is open day and night. The hours are always posted on our web site to avoid disappointment. Typically our housekeepers clean the check-out rooms first and then move onto the stay overs unless there is a sign or special instructions. We are so sorry that your room was not refreshed until later in the day but very pleased that it was refreshed when you called at 4. We are not sure what your WiFi issues were however hope you were able to get some assistance with it. We have done extensive upgrades throughout the hotel and typically if there is an issue it can be corrected quickly by calling Guest Services. We hope you will visit us again in future when you have more time and are able to enjoy all we have to offer.

"Great stay"

5
27/05/2016

Was great fun. People were kind and hotel was very clean. My husband and I were completely satisfied with our stay. Great for families as well and looking forward to bringing our kids for our next stay. I know they will love it like we did.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy you had such a positive service experience at our hotel. We certainly look forward to welcoming you and your family back again soon.

"Best mini getaway "

5
23/05/2016

Hotel is very clean ,front desk people very professional and friendly, rooms are very clean and well stocked . It's not just a hotel , it has this mini water oasis that feels like you are down south. Water slide in side a rock mountain, hot tub and fair size swimming pool , all heated. Game room has nice games for kids young and old . Go to the web side to find out more. We will be back. Enjoy my friends.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you found our hotel clean, comfortable and welcoming. We are very happy that you enjoyed our Tropical Atrium and Waterslide and were able to take advantage of our games room too. We look forward to your next visit!

"Great value"

5
22/05/2016

Good location, great pool and Shelly was good for breakfast. As an option a lot of other restaurants are very close. We had a king suite and were worried because there were a few weddings happening but it was quiet when we went to bed. The pool area while very busy was like a little getaway. We will definitely go back when we visit London again.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to tell others of your experience at our hotel. We are thrilled that you enjoyed Shelly's Tap & Grill for breakfast and that our Tropical Atrium and Pool were a nice getaway for you. We hope you can come back again take advantage of some quiet time which often is Sunday to Thursday. Don't hesitate to ask when booking about the quieter times. We look forward to welcoming you back whenever you are able to visit!

"First family getaway."

5
22/05/2016

We decided to attempt a family getaway with our 3 year old and 9 month old, and we are so glad we did. We had a wonderful time and our 3 year old has already asked to go back!! The pool area was great, and staff were very friendly. We were given a standard room with two queen beds, but no patio area or anywhere to get away from the little ones when they went to bed. I decided to call and see if anything else was available and if it were possible to upgrade. Marshall at the front desk was so accommodating and moved us to a pool view room with a balcony. This made our vacation, thank you Marshall!!! My 3 year old hardly got out of the pool the entire time. Definitely recommend this hotel for families with young children, especially those who love to swim!!! We look forward to going back soon. Thank you!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are thrilled to read your review of our property. We are so happy that you made the call about upgrading to an Atrium View room and certainly happy that Marshall was able to make that happen for you. Thank you for sharing your positive experience with others. We look forward to welcoming you and your family back again soon. We are so pleased you chose to have your first family getaway with us and that the experience was such a positive one!

"Pleasure trip"

5
21/05/2016

The hotel is in excellent condition, the pool was well maintained, The restaurant was well staffed and clean, the food was excellent. The room was clean and in good condition. The bed was very comfortable. I would recommend the hotel to anyone.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you enjoyed your pleasure trip from start to finish at our hotel. We look forward to having you visit us again in future. Thank you for your review.

"You just have to stay here at least once!"

5
18/05/2016

This property is, to say the least, very unique. Do yourself a favour and reserve a poolside room. Great view of the tropic like setting, complete with an upper bar/lounge area that overlooks the pool and waterside! Very clean rooms and close to everything!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. Our hotel is a family hotel therefore busy on weekends in particular. If you are looking for a nice get-away pay us a visit between Sunday evening and Thursday night. These times in particular are quieter and very relaxing. We are so pleased that you enjoyed your recent visit to our hotel, our unique property and very pleased that you had a very pleasant stay. We look forward to welcoming you back again in future. Thank you for sharing your positive experience with others. The Tropical Paradise awaits your next visit!

"I really enjoy the stay your hotel"

4
18/05/2016

The room I stay in it was nice plus able to try the jet out that in my bath tub for the first never try that before. The only thing I found that the towels there up to high for someone is short or if they were in a wheelchair. Plus it quite a distance to walk because I was way at the back of the hotel.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are happy that you enjoyed your recent stay with us. Our hotel is quite sprawling and the lobby is at the front of the hotel. If you have issues with distance please ask for a guest room close to the front of the hotel when booking. Regardless driving to the closest entrance is easy and we are fully accessible throughout with elevators in all guest wings. If we can ever do anything to help make your stay more comfortable including delivering some towels please do not hesitate to ask. Our wheel chair accessible rooms do have lower towel racks. As well there is a roll in shower and extra space throughout to be able to move with ease. We hope you will visit us again soon.

"Birthday celebration!"

5
18/05/2016

Every year for our birthdays our moms takes us to this indoor paradise???? Shelley's bar and grill has excellent food right inside the hotel or Red Lobster is a 10 min walk located just down from the hotel. The sound of the waterfall and ambience of the sparkling water and pool lights is the perfect setting for an overnight peaceful getaway ! Location is central in London so there is lots of shopping if you have extra time!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Happy Birthday! We are so happy that you once again enjoyed your special time at our hotel. We are happy to be part of your birthday and family memories and look forward to welcoming you back again next time.

"Want it for myself! I almost hate to publicize this place!"

5
17/05/2016

Spent just one night for a wedding recently but we will be going back for a tropical getaway. We booked this as it was close to our wedding hall and were pleasantly surprised at all the "extras" we found. I had been there 25 years ago for several conferences but things have changed! The room was very clean, modern clean bath, and the added touch of robes and slippers supplied. Ironing board, coffee maker and fridge in room, as well as shower gel, shampoo, makeup remover, etc. Jacuzzi in room too. To top it off- chocolates on the pillow! Not a usual thing in Canada! The pool is the fantastic thing though. It is set up as a pool in the rainforest, complete with waterfalls, slide, flowers. Next time we will book a room overlooking the pool area. It is like being in the tropics for a while. It was very well used by kids on the weekend but during the week it is a quiet getaway. We are almost looking forward to snow so we can go enjoy! The dining room, Shelley's, was also very good. Fast, reasonable, nice décor. Definitely worth the trip. Also offer rates and transportation for people going to the hospitals, which is of interest to out-of-towners. They are doing everything they can to make your stay easy.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are very pleased to read that you had such a nice visit and such a pleasant surprise from your last visit 25 years ago. Yes…many things have changed. We are very pleased that you found the changes so positive. We look forward to welcoming you back again for your tropical getaway!

"Beautiful hotel room and fun pool"

5
17/05/2016

The room was amazing. Very clean. The beds were so comfortable and the sheets are nice and soft. Nice big window and very spacious room. The only complaint I had was that the pool was cold. And I mean really cold, hard for an adult to get in.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you found your accommodations very clean and comfortable. We are very sorry about the pool temperature though. It is not clear when you visited but typically our pool is 27 to 29 degrees. There are times that the temperature may be slightly lower but that would happen earlier in the day and after a busy period of use when we would backwash the system which drains some water and then fresh is added. It takes a little time of circulation then to bring the pool back to temperature. We hope you will try us again to find things much more comfortable next time.

"Great Get-Away, close to home"

5
17/05/2016

Top Notch Staff and Service - from checking in, to friendly life guards at the pool, to room service providers. Shelly's Restaurant has a great menu and great prices. Would definitely stay here again.

"A great short family break"

5
16/05/2016

We booked 1 night at the Lamplighter Inn, London, Ontario for our sons birthday. The pool was the main reason we booked this specific hotel and it was only 30 minutes from home. Good value for money for a 1 night break.

"Always a very pleasant stay"

5
16/05/2016

Once a year I have to go to London for a meeting. I always stay at the lamplighter Inn and have never been disappointed. There is a beautiful atrium with a pool, hot tub and water fall which we always enjoy. Looking forward to our next.

"Wonderful "Staycation""

5
13/05/2016

We wanted to treat our 4-year old grandson to a bit of a holiday without going out of town. We booked one night (2 days) at the Best Western Lamplighter and it was an awesome experience. We booked a queen suite, which had two separate sleep areas. It also had a patio door and a patio with table and chairs outside the room, overlooking the pool. The pool was the main attraction for us. It has a nice 'resort' feel, and our grandson spent hours swimming. He was also intrigued by a large goldfish pond. The lifeguards gave him some fish food, and he really enjoyed feeding the fish. For breakfast we at at Shelly's. The service was great and the meals were awesome. I ordered a Mediterranean omelette that was the best I've had anywhere. I highly recommend the Best Western for a mini-break. Even though we live in London, this made us feel like we were on holidays - and it was just perfect for building memories with our grandson. He left asking when we can do it again :)

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to bring your grandson to our hotel for your recent Staycation! We are so pleased that you enjoyed our hotel, amenities, food and service! We are thrilled to be part of creating special memories with your grandson and look forward to welcoming you back for some more fun again soon. We certainly appreciate you taking the time to share your positive Lamplighter Inn experience with others.

"Beautiful hotel"

4
07/05/2016

Checked into this hotel for business. Quick and easy check in, took less than 5 minutes. Had a room over looking the pool which was quite full of kids and families at the time. Could hear no noise in our room. Pool is beautiful with a hot tub and separate slide so the kids are not splashing into the main pool. The atrium and pool area is beautiful with the gardens. The room was spacious for two and clean. Beds comfortable. Bathroom spacious with tub on one side and walk in shower on the other. For the amount of people around the halls were quiet. Room had the standard coffee maker and fridge. Ample parking and free. Free wifi. Restaurant onsite, we did not eat there but the offered good specials the evening and day we were there. Comfortable and enjoyable stay

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. We are very pleased that you chose to stay with us while on Business. It is wonderful to read that you enjoyed your stay, service and our facilities. We look forward to welcoming you back again in future.

"Great stay!"

4
07/05/2016

I've been to London many times and have always stayed here! The staff is so amazing one of the receptions remembers us everytime we stayed! Which is usually 3-4 times per year! The breakfast is free and delicious. Also there pool is great it's spacious and clean! Rooms are beautiful nothing to fancy but modern! Love this hotel

"Great hotel."

5
07/05/2016

I've stayed here twice now over the last year! I love the hotel it's clean staff is friendly, and my kids love the pool!! Also can't forget the amazing slide. The breakfast is delicious also! If you get the chance to stay in London this is the hotel to be at!

Lamplighter_Manager, Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Good morning Ashley, Thank you for taking the time out of your day to review your recent stay! I was so glad to read your kind comments about our amazing staff, your delicious breakfast and the cleanliness of the hotel - It's great to know that hard work doesn't go unnoticed! I was especially happy to read that your kids loved the Pool and Waterslide! The Atrium is a really magical spot and I hope we'll have the opportunity to welcome you and your family back again in the future so they can enjoy it again. With warm regards, Pamela Allen Rooms Division Manager

"Some Good Some Not So Good"

3
07/05/2016

Living in London it's a great place to book the kids/grandkids. Lots of fun for them. Brough a water bottle and can of pop to pool. Nope have to leave. Went to the bar (closed) and the F&B Manager chased us from there too. Asked if the bar was going to open. Nope. Only March Break week. To get a drink you have to go all the way to the front to the bar order and then bring it back. No thank you. The pool area was packed and likely all rooms sold out but not enough business to open the bar? Not likely to book again with all the other options in town.

Lamplighter_Manager, Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to review your stay here at the Lamplighter. I'm glad to hear your family enjoyed the pool area - it's a pretty special place and makes us a very popular spot for family staycations. I am sorry however to hear about your experience in regard to food and drink. Unfortunately, when it comes to food and beverages being allowed at the pool area our hands are tied. The Ontario Health Protection & Promotion Act does not allow Food & Beverages at Class B Pools, but we do have water available just off the pool in the fitness room which our guests are welcome to. I'm very sorry if this was not communicated to you. In regards to the Atrium Bar, although it is a really awesome spot for a Bar, sadly it has never been popular enough to justify opening it except for special events. Shelly's Tap & Grill is open everyday however and is a great spot for a meal or even just a drink and a snack! I hope you this helps to address your concerns and that you'll consider staying with us again in the future! Sincerely, Pamela Allen Rooms Division Manager

"Best hotel in London Ontario!e"

5
03/05/2016

From check-in to check-out, everything was perfect. We stayed in the Exec suite 101 which is perfect for visiting the beautiful water park/pool (a quiet area to sleep) and easy access to the parking lot. The room is beautifully furnished with a dining room table and a kitchen with an almost full-size fridge. The separate bedroom has a very comfortable bed, the linens are like new and the on-suite has a Jacuzzi tub and separate shower. There is a small bathroom off the living room and the pull-out couch and linens are good too. No detail is left to chance. If you are planning a weekend with the kids or a fun date weekend, this place would work for both. Don't hesitate. Book now.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to review your recent stay at our hotel. We are very happy that you enjoyed the Executive Suite and all that comes with it! We look forward to having you visit again soon!

"Family Birthday Celebration"

3
02/05/2016

Stayed here with family on Friday night. We had booked 4 rooms. One of the rooms we paid for the upgrade so that it was pool side and we could sit out and watch the kids swim. The other 3 rooms were at the end of the hotel. All of the other rooms around our room by the pool were empty. You would think since we paid for 4 rooms, that were overpriced to begin with, that they would maybe upgrade at least the grandparents to a room by the pool. All the rooms were nice but they were a hike from the pool. This hotel is ok, but for the price, I think I would choose somewhere else.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to say with us for your Family Birthday celebration. We have 16 different room types at our hotel and happy that you were able to enjoy an “Atrium View” room as one of them. Had you requested something closer together we may have been able to advise you of what options would have worked best to keep you closer while at the same time not going over your budget. There are no walk out rooms to the pool for safety reasons however many of our “Atrium View” rooms do overlook the swimming pool. There are rooms that offer easy access to the stairs to the pool in both the West and South wings of the hotel. Our Tropical Atrium, Pool and 140 foot long waterslide are all very popular and attract families in particular on weekends. Weekends are peak time at our hotel therefore the prices will be a little higher at that time. Although this past Friday evening was not sold out most all of our “Atrium View” rooms were in fact sold. We hope you had a nice celebration and sorry that we were not able to help you plan the location of your guest rooms better. If you choose to visit us again, which we do…please do not hesitate to inquire with Guest Services what would work best to accommodate your needs.

"Best hotel in London, ON!"

5
02/05/2016

The BW Lamplighter Inn is the best hotel that I've stayed at in London, ON and the best Best Western hotel I've ever stayed with. The staff is very friendly and this location is the only one who seem to recognize my "Diamond" status without having to ask. The rooms are comfortable and clean. I highly recommend this hotel for anyone staying in London, ON. Thanks.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your kind words. We are very pleased that you enjoy your stays with us and find our staff friendly and our hotel clean. We appreciate being your hotel of choice and home away from home when in London. We look forward to welcoming you back again soon.

"A truly great hotel"

5
28/04/2016

This is my favourite Best Western in all of Southwestern Ontario, whether for business or pleasure the hotel is sure to please. Convenient to all of London and so very clean, the restaurant is great and the food is always good. I recommend that if staying see if you can get an Atrium room, so very nice to sit outside on the balcony if the weather outside is bad

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that we are your favourite Best Western in Southwestern Ontario! We have many room styles to choose from and very happy that you enjoy the view from an Atrium View room when you visit us. The Tropical Atrium is great any time of year. The roof can be open and you can feel the warm breeze and watch the palms sway…or in not so nice weather you can be protected and feel the serenity the tropics. We are very happy to be your hotel of choice for business or pleasure!

"Meetings"

4
27/04/2016

The hotel is clean and friendly staff. Rooms are very comfortable and nice. The bed and comforter was above board. The restaurant attached to the hotel is very good. Wonderful staff, fair prices, good food and no nonsense. Good experience very close to the hey way.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you enjoyed your recent visit to our hotel. Having a clean, comfortable place to stay and some good food on site makes things easier when travelling on business. Thank you so much for sharing your experience with others. We appreciate your compliments on our staff, accommodations, service and good value. We look forward to seeing you again soon.

"Simple Getaway"

4
27/04/2016

A very relaxing property. The pool area is fantastic. I wish there was some time for adult swim. Restaurant is a great value, menu has a good variety. Service is excellent. We had a room with a whirlpool tub nice option. Location of the property was easy to get around London.

"wow!"

5
27/04/2016

we were really impressed with this facility. the restaurant was a bonus surprise. excellent ribs for dinner, great breakfast special, reasonably priced for both. pool was impressive, we were too late for the waterslide but it looked like it would be a blast for kids

"A Stay at the Lamplighter"

5
26/04/2016

This is one of my many stays at this location and they have all been positive. The rooms are excellent and the restaurant is top of the line. There was a conference going on at the time and it made no difference to my stay. Well organized and no hassles for the guest. The pool was filled with kids and the room was quiet with no indication of any of the poolside activity. Always a pleasant stay here.

"Very nice!!!"

5
25/04/2016

Rooms are very clean and nice, the pool atrium is absolutely beautiful. The kids really enjoyed it! Located near lots of restaurants and stores. Price was reasonable for all the amenities. Would be a excellent place for a wedding and reception

"Great staff, great hotel"

5
22/04/2016

The staff went out of their way to make my stay comfortable. The pool is a great way to round off a busy day, and the hot tube gave me a good view of the waterfall. The room was spacious and had enough outlets for my electronics. Food at Shelley's restaurant - great breakfasts, and dinner was good.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are happy that you enjoyed your visit to our hotel and that you had positive service experiences all around. We look forward to welcoming you back again in future.

"Pet Friendly Hotel and Hospital Visiting"

4
21/04/2016

This facility has very reasonable charge for accommodating one's pets. In addition the hotel wing with pet accommodation is the furthest away from the road and is very quiet and is surrounded by a green space. Guests that are visiting the area for medical reasons have an additional discount to their room rates. The hotel décor is modern with excellent pool area for young families. All the staff that we encountered were very friendly and courteous.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for posting your review and sharing your experience with others. We hope you will come back and visit us again soon.

"Best Western best experience"

5
21/04/2016

Was expecting typical chain hotel/motel experience, this Best Western far exceeded my expectations. Nice quiet and clean room, which was very close to the conference hall my seminar was held in. Food and beverages provided by the hotel was excellent.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are very pleased that you enjoyed your Best Western Plus Lamplighter Inn experience. We hope you will come back again soon.

"Cleanest hotel I have ever been in"

5
18/04/2016

Took the kids down for a overnight mini vacation.The only small very minor detail, which did not affect our holiday at all was,,, upon arrival front desk staff is not very friendly,,they are very efficient in their work, however a little smile and small talk goes a long way with me. As well the waitress in the restaurant. Very good waitress, but very short and to the point, did her job very well, but with very little friendliness. I am from a small southwestern farming town, and I guess I am accustomed to more friendly small talk. This hotel is the cleanest I have ever seen, everywhere you turn the staff are cleaning, and they are cleaning things you wouldn't even think needed cleaning. We stayed in the pet friendly wing, and the smell was amazing, so fresh and clean smelling. The pool area was immaculate. the amount of kids in that area, ( 2 birthday parties as well) and it was being kept spotless. This is a great spot. Its like a little hidden gem in London. I would really be interested in finding some history on this hotel,,like how long it has been in London as I faintly remember staying there as a very small child but don't recall the atrium. Will definitely be returning with my family soon.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you chose to stay with us for your mini vacation and that you had positive service experiences throughout. Thank you so much for mentioning the cleanliness of our hotel. We certainly take pride in the property and keeping it clean for all of our guests to enjoy. We are thrilled that you enjoyed your guest room and hope that if you brought your pet they enjoyed it too. The hotel was purchased in 1976 and was branded a Best Western in 1978. There have been many improvements and renovations over the years including the addition of the Tropical Atrium and Waterslide that was completed in 2001. Most recently all of the public areas have been upgraded and we are in the final stages of hallway, door and lock renovations in all guest wings. We look forward to welcoming you and your family again soon. Thank you for sharing your positive experience with others.

"Avoided A Close Shave -- Thanks to Best Western Plus Lamplighter"

4
14/04/2016

I recently stayed at the Best Western Plus Lamplighter Inn and had a very good experience. Check in was a breeze and friendly. I was very tired from a long drive and ordered room service which turned out to be great -- Club Sandwich by the way. I left the next morning, but forgot to pack my container of shaving cream. No big deal, but it's expensive. I called the hotel when I reached Toronto. The General Manager assured me he would have it sent to my home address. When I did get home a few days later, the package was waiting for me. I'm impressed by this Best Western because every one of its staff were really courteous and helpful and kind. I really value that and will definitely stay there again on my way to Toronto. Peter G. Chicago, IL

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you enjoyed your stay with us and that you had positive experiences with Guest Services, the Restaurant and our Housekeeping Departments. We are very pleased you enjoyed our hospitality. It is great to hear that your package arrived safely to you. We look forward to welcoming you back again when you are in the area.

"Great for a weekend NOT for a week"

3
12/04/2016

Service was great, the hotel was clean and the pool was a nice feature for the kids. But we were set up here for a week as part of the Canadian National Ringette tournament; and this is not a place to be in for a week. There are much nicer suites in the London area for this duration. The mini fridge is mini and the temperature was off. It froze my fruits and veggies so we weren't even able to keep them around for our week long stay. I wasn't fond of the open door access to the wing we were staying in either. At one point there were people wandering our hall looking for restrooms from the conference rooms. There wasn't anything to deter people coming off the streets and roaming the hotel. I wasn't too keen on not being able to bring the pool towel to our room. Its pretty chilly running from the pool in your wet suit to your room. I did appreciate the daily replenishment of water.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are very pleased that you enjoyed great service, our fun pool and a clean hotel. We are sorry to hear about your mini fridge. We hope you were able to have it looked after. We always have back up fridges should there be a mechanical issue and certainly would have been happy to replace your lost food items. We are really not a long term stay hotel although we do accommodate longer stays quite regularly. Often these stays require additional amenities which we are certainly accommodating where able. Our hotel is a very sprawling hotel with three guest wings. We are hesitant to lock all of our doors because it would certainly cut off the flow and make access for our guests much more difficult. Given that we are a Conference Centre we could have hundreds of people in our conference rooms along with hundreds in the hotel at any given time. Currently guests can drive to the closest entrance to their room or conference space and unload and access the hotel with little effort. If every door were locked and there was a key issue at one of the many doors it would be a long way back to the front desk to have the issue resolved and gain access. We have 24 hour security and regularly patrol the halls and property. We take the security of our guests very serious. We are sorry that you found the halls cold to come and go from the pool. Had we known that you were finding things chilly we certainly would have provided you with bath robes or extra towels. We are a pet friendly hotel however cannot possibly have pet access in all wings of the hotel given allergies and those that do not care for pets. It is actually the west wing that is our pet friendly wing. There is lots of grass area around the wing with easy come and go access for outdoor visits. We encourage all guests to reach out should they have any questions, concerns or need anything to make their stay more comfortable. We hope you will visit us again in future and once again enjoy some great service and a hotel with great amenities.

"Awesome for business or pleasure!"

5
11/04/2016

I stay annually for our companies training. Facilities are always great. A lot of improvements over the last few years. Food is always awesome too. My family visits at least once a year as well and uses the pool. Kids absolutely love it. Awesome place !!!!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to tell others of your visits to our hotel. We are thrilled that you enjoy the property, facilities, food and service. There are more upgrades and improvements to come! Thank you for noticing the positive changes over the years. We are very pleased that you enjoy your visits and like to share it with your family as well. We look forward to welcoming you back again soon.

"Pleasant Surprize"

5
11/04/2016

Stayed two nights. Hotel very clean and up to date. Pool and area with slide and waterfall was great attraction for children and was very well maintained and supervised. The room we had was very clean to the point of having a sanitized tv remote. Of note was the use of a premium hair dryer. Our room was away from the pool area and very quiet.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are very happy you enjoyed your two night stay at our hotel. Thank you for noticing and commenting on the amenities and the fact that you found everything very clean and well maintained. We are pleased that you had an opportunity to enjoy our Atrium, Pool and Water Slide and you found it well maintained and suitably supervised. We look forward to your next visit and are thrilled you were pleasantly surprised with your Lamplighter experience.

"Warm paradise all year round"

5
09/04/2016

The atrium with natural tropical plants and water attractions (pool, spa, waterfall and slide) is a beautiful and relaxing environment. The personel is professional and helpful. The restaurant is very nice.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you enjoyed your visit to our hotel. The Tropical Atrium and water attractions are very popular and we are happy you had an opportunity to visit, explore and enjoy the warmth all that we have to offer. We are thrilled that you enjoyed our hotel and that and found our staff to be professional and helpful throughout! We are happy you had an opportunity to enjoy Shelly's Tap & Grill and certainly look forward to welcoming you back again soon!

"Unreasonably Charged but Overall Nice Place"

4
03/04/2016

Nice hotel, nice room, loved the pool and slide. Staff was kind. The price of the room was a bit much for what it was. My girlfriend and I got the king suite with the tub and fireplace. She had a smoke hanging her head out of the window and we wound up being charged an extra $200 claiming ashes on the windowsill (improbable from what I saw), dry cleaning for the drapes (they didn't smell), and closed the room for the night after our stay because of not having drapes. Highly doubt any of that happened. Just going way overboard to justify a ridiculously high charge for us having no affect on their business. I understand charging if people are unreasonable, try and lie their way out of the charge, and inconsiderate; as in actually making a mess or not caring about the hotels amenities, but we were none of the above. When I called about the charge I was just honest, open and overly apologetic about her actions and everything I've said here about our thoughts on the charge. This approach yielded nothing at all. Have to love a large hotel chain's response to a good and honest customer. Zero tolerance. At least the guy was kind on the phone. Not being a smoker myself, would I stay at this hotel again? Absolutely. Just cant help but be frustrated at the human relations part of this tale

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are very pleased that you enjoyed your room, pool, water slide and staff! We are a non-smoking hotel. Smoking of any sort within the footprint of the hotel is not allowed. There is a warning posted on your guest room door, there is a card on the dresser reminding you of the policy and also the charges that can be incurred should you smoke in a guest room. Smoking out a window of a guest room can leave smoke residue behind. The curtains hanging on the windows can easily capture the odour especially if you are smoking right at the window. You can be charged up to $500 for smoking in a guest room. In this case it was $200. The evidence was ashes on the carpet by the window and the smell of smoke the night before and again upon departure. While we can appreciate your disappointment on the additional charge for your stay, enforcing the non-smoking rule with a $200 charge is something we cannot apologize for. Hopefully you can appreciate our situation when someone smokes in a guest room if the unit cannot be sufficiently deep cleaned prior to the next check in we would be incurring lost revenue for that unit or perhaps a future guest may have an allergic reaction to the residue if it was not deep cleaned properly. We have many hospital stays at our hotel. Someone going through Cancer treatment in particular can be very sensitive to even smoking out a window close by. Second hand smoke is something that most all of our guests do not like nor expect. When it does happen there are also costs incurred to make mends to these guests as well. We welcome your return. Please just remember smoking is not allowed in our hotel.

"Good Repeat Stay"

4
03/04/2016

Stayed here for the second time, as I was in town for an event that was happening at the hotel. Check-in was slow as there was just 1 desk clerk, despite the hotel being completely sold out. This time, I stayed in a king suite, room 261, which was located in the "north tower". I had wanted to stay in the "south tower" because those rooms have Tempurpedic beds, but those rooms were all sold out. However, much to my surprise this room also had one (and apparently this was one of just 2 rooms outside the south tower that has a Tempurpedic bed!). If you're considering a Tempurpedic bed, this is a great place to try them out! I would have liked to have a balcony, but there wasn't one. Oh well! The room had a view of a waterfall in the atrium, which wasn't bad at all! Room was clean, except for a small stain on the mattress protector. Restaurant food was good, however, it seemed to be very disorganized. In all fairness, I won't get in to to detail because they did make things right, and did so proactively. I didn't get to visit the pool this time because of timing. I will be back!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are sorry that you had a wait upon check-in. We are happy that you were able to get an early check-in though. There were two Clerks on at the time of your arrival but perhaps one was in the back office with a reservation inquiry. Regardless we are sorry for the delay. We do monitor the volume of check-ins and closer to the actual check-in time of 3PM there were additional agents on the desk. We are very happy that you got the bed type you were looking forward to. We are pleased that overall you had a good service experience in the restaurant. We look forward to welcoming you back again soon.

"Another good experience"

5
01/04/2016

Met up with family on a mini-vakay. We got an atrium room on Easter weekend, it was a little pricey but figured what the heck. The room was immaculate, the atrium balcony did access the pool area, but not officially unless your kid hopped off by themselves. The atrium room was probably a waste, it was unexpectedly quiet however as we were just off from the waterfall and staircase, but you couldn't really hear that when in the room with the door closed. Rest of the family stayed in the end section, which has been renovated from my last review and was very nice also and also very quiet. The pool is great for kids and the whole area is very tropical. The hallways seemed very cool with the a/c kicked on, making it pretty cool by the time you got back to your room. But all in all it was a great trip and I would go again, but would be interested in a lower room rate next time.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so happy to have you back to visit us. We are pleased that you enjoyed your accommodations, the pool and atrium and found things to be very clean too! We are sorry that you found the hallways cold. It is actually the air exchange which also brings in fresh air. It is part of what pressurizes the hallways to keep odours down and the chlorine residue smell from the pool under control as well. It has been mentioned to maintenance though in a hope that they can warm things up a little. We look forward to welcoming you back again soon.

"Awesome place. Wish we stayed longer."

5
01/04/2016

Had an investors dinner in London and decided to stay the night and bring the kids. I wish I stayed longer. The solarium is where you can have coffee and drinks overlooking the water falls and pool. The pool itself was great. There are change rooms, towel service, and chairs. Everything you need. They also have a fish pond with Koi fish. Best part was we got a room that walks right out to the atrium with the pool so getting in and out was easy. Room was very clean. Comfortable. For what you get, you can't beat the price and service.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us! We are very happy that you enjoyed the facilities and found your room, pool and atrium clean, comfortable and all of great value! We look forward to welcoming you back again in future.

"Great Stay with Young Kids!"

4
30/03/2016

Nice clean room. Huge portions for kids meals at Hotel restaurant. Friendly service. Large pool, kids loved it. I would go back again with kids. Great family stay, close to lots of shopping and grocery stores.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you enjoyed your stay at our hotel. It is great to read that you not only found the accommodations clean but also spacious. We are happy that your children enjoyed the pool and certainly look forward to welcoming you all back again soon for another great family stay!

"Tropical Feel"

5
30/03/2016

Excellent hotel for family fun and relaxation. Feels like you are in a tropical paradise even when its snowing outside. Great Bar and restaurant so no need to leave the hotel for anything. My husband even forgot his bathing suit and they had one his size for a mere $15.00 Kudos to this Hotel for all it has and all it does to make a guest feel welcome.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are very pleased to read of your experience at our hotel. The Tropical Atrium is ideal with the roof closed in the bad weather and the roof open in the nice weather. It is a tropical paradise year round! We are happy that you went shopping with Guest Services and found just the bathing suit for your husband to enjoy the pool with! We are very happy to read about how welcome you felt. It is wonderful that once you landed into the hotel you didn't feel the need to go anywhere else. We look forward to welcoming you and your family back again soon.

"Fun times in a jungle atmosphere !"

5
26/03/2016

Great place for a family trip. Relaxing atmosphere with a beautiful pool and lots of amenities. Note: The room fees don't come with a continental breakfast! This would be an awesome place to hold a wedding and I am told they have them quite frequently. With ballroom of various sizes, they can hold multiple events at the same time.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to let others know of our hotel! Our Tropical Atrium, pool and water slide are a definite attraction to our hotel. We are a full service hotel and host many meetings, conferences and social events, including weddings throughout the year. It is definitely a one stop shop and our Catering Department is happy to show you around and help you plan your next event! We look forward to welcoming you back soon for some jungle fun. Thank you so much for sharing your experience and telling others about us!

"Decent hotel , good family fun"

4
23/03/2016

Ok the rooms are huge!!! a bit dated and lots of wasted space but its all good. The pool area is not huge but lots of fun great slide. Bed was good , room was clean overall good experience. Price is a bit high in my opinion

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are happy that you found your room to be spacious, clean and comfortable as well. We have 16 different room types at our hotel so you will find that things differ throughout the hotel by way of design and furnishings. We are always making updates to our property including public areas, halls, doors, locks, bathrooms and furniture so we will be excited to hear from you again once you experience some of our newest upgrades. Our Multi-tiered Atrium enclosed under a retractable panel roof is a beautiful tropical oasis including palm trees, koi pond, waterfalls and exotic gardens. We also have a whirlpool, swimming pool and lighthouse waterslide. The slide is 140 feet long and rides 13KM/hour. The only rule is you must be 4 feet tall to ride the slide. We look forward to you visiting us again soon. We are very pleased you enjoyed your recent visit with us for some good family fun!

"No Accountability"

2
23/03/2016

I have stayed at the Lamplighter with my two sons on several occasions. It is our favourite "stay-cation" place. We can't afford big vacations on March Break, so we chose carefully where to spend our money. As usual, the rooms were clean and comfortable and I really appreciate the in-room fridge. This time, though, I was disappointed in the lack of accountability from the front desk. Someone put too much chlorine in the pool, so we lost out on evening swim time. That was disappointing. The bigger problem was the next morning, at about 7:30am, when repairs began on the waterslide. We were awakened on our vacation to a sound like jackhammers! It was loud, disruptive and ongoing! Not how you want to spend your vacation. When I complained about this at the front desk, I was given a very glib response of "we didn't know they were going to do that." That is irresponsible. People have paid money for a vacation. It was someone's job to know what was going on. Plus, the hotel's repairs should not be allowed to interfere with the experience of guests, unless there is some warning or financial compensation. The person at the desk had a chance to make me feel understood, to show some empathy, to take responsibility, but he dismissed me. That is my lasting impression of the Lamplighter staff. It is what I tell everyone when they ask how my time was at the hotel. I will think twice about staying there again.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your comments. We are very happy that our hotel has been your favourite “stay-cation” hotel. We are very sorry about the incident on Sunday evening with the pool. We had made it through the entire March Break week without incident and on the last day of March Break there was a pool fouling. Once the mess was cleaned up procedure is to raise chlorine levels in order to kill any bacteria. Initially maintenance though we would be back up and running after about one hour but the chlorine levels had not yet lowered to a safe level. This is why the pool was closed. We are certainly sorry for the unexpected noise on Monday morning. We completely understand your frustration. We urge you if you are not happy with any offer made to you that you contact the hotel manager in order to discuss your situation further. We hope you will do this that you can continue to feel good about the fact that our hotel has been your favourite “stay-cation” hotel in the past. We are sorry for the unexpected issues that obviously both affected you.

"Wedding planning for 2016"

5
23/03/2016

I would like to thank the staff at the lamplighter inn london ontario. They are very knowledgeable and understanding when there is a budget in place for a fairly large wedding. We chose this site to host our wedding in July of 2016. Keep up the good work.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Congratulations on your upcoming wedding! We are thrilled that your experience with our Catering Department has been so positive. We are pleased that your budget is on track and thrilled that you have chosen to celebrate your special day at our hotel !

"A wonderful family place"

5
22/03/2016

This was a completely unexpected oasis. Beds were super comfortable, pillows were as well. In-room fridge was convenient. Our room overlooking the pool was lovely. Bathroom was great also. We stayed here with a hockey tournament and it was ideal.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are very pleased that you enjoyed our Atrium Oasis. We are so happy that you found your guest room comfortable, well-appointed and clean. We look forward to welcoming you and your family back again soon.

"Nice and Clean"

5
21/03/2016

Pool was a little cool but didn't bother the kids. No slide if your under 4ft. My boy enjoyed his stay as we did also. Lots of natural light. Fish pond was nice. Had a great sitting area overlooking the pool area.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your comments. Our pool may have been a little cool recently just after March Break given that the cleaning procedures after such a busy week mean draining some water and adding fresh. It doesn't take long though for it to rise back to the normal 82 to 84 degrees. We are happy that you enjoyed the natural light of the Atrium and look forward to welcoming you back again to enjoy another positive experience and hopefully a slide ride for your son as well. They grow fast…

"Great way to destress but not 100% relaxed.."

4
20/03/2016

I totally agree with any of the others that said this place is busy on March break. My husband and I went here for our anniversary and there were definitely lots of kids and both pools, hot tub and the regular pool were very full/busy. The pictures of them on site look way larger then the actual size was, so we were a bit disappointed with that. The hot tub had a sharp step I believe it was the last one, if you have happened to of missed it, I did twice that he and I went in and I scratched my foot the 2nd time I had went in. The bed was hard, pillows were great and lots to choose from, very nice walk in shower, the room was very large and nicely cleaned. No complimentary breakfast included at this location being a Best Western Plus you would at least expect it.

"During March Break"

4
19/03/2016

Very nice hotel, but would not recommend during March Break with a family. Pool is not large enough to accommodate everyone and was "at maximum capacity" most of the time. Personally find the beds way too hard, but some people may like that.

"march break holiday with 4 grandchildren"

5
18/03/2016

we enjoyed going here, I took 4 grandchildren ages 6,7,11, and 12 they all loved the pool area, by the hour, clown that made ballons for them, and the young ones like the face painting, meal was very good at shellys.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that you chose to spend quality time at our hotel with your 4 Grandchildren! We are thrilled that you enjoyed the pool and other March Break activities and had a good meal at Shelly's Tap & Grill. We hope you will come visit us again in future.

"Mother / Daughter Trip"

5
18/03/2016

Stayed at the Lamplighter overnight while attending a concert with my daughter in London. We enjoyed a lovely dinner at Shelly's prior to taking a taxi to Budweiser Gardens. After the concert we relaxed in the room, each having our own queen bed -- so comfortable. The following morning, we returned to Shelly's to enjoy a delicious breakfast. All staff were very accommodating and friendly. Cannot wait to return.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are very happy to read of your enjoyable Mother/ Daughter Trip to London and to our hotel. Thank you for taking the time to tell other's about your positive Lamplighter Inn experience. We look forward to welcoming you back again soon.

"Excellent as usual"

5
17/03/2016

Third time staying at the Lamplighter Inn and was very pleased in all aspects. Decided on Monday afternoon to book for Tuesday and were very happy that there were still rooms available. We had a great time. The room was awesome!!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for choosing to stay with us once again! We are thrilled that you were able to get a room on short notice and very pleased that you enjoyed your accommodations and had a great visit to our hotel. We look forward to your next visit!

"March Break"

3
17/03/2016

I understand it was March Break .We went on the water slide then we had to wait almost 20 min to get back to our chair and towel as there was to many people around the pool.I did not like the wait at all!!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are sorry that you had a wait to get your towel back on the pool deck once the pool went to capacity. We can totally sympathize with you and will speak with our pool manager so that we can come up with an option to help out when and if this occurs again in future. Our immediate thought is better radio communication between all Lifeguards. The Gate Keeper is the point person and they could easily radio someone on deck to retrieve the item. Over March Break we do anticipate the possibility of being at capacity but it is totally unpredictable as to when that would occur or if it will. Every day is different. We also take care in offering other free activities for children to do over these peak times. As we do every year we will again review how things went after the Break and make any improvements to minimize customer dissatisfaction for next time. Thank you for your comment and allowing us make improvements prior to your next visit.

"Great Rooms"

4
17/03/2016

The hotel itself is beautiful but the frustrating part was that the pool reached maximum capacity both nights that we were there and then it became a waiting game to get onto the pool deck. My nephew was upset because he said why do we have to wait. We paid to be here we should be able to use the pool and hot tub when we want. NOT RIGHT THAT THEY KEPT ON SELLING ROOMS WHEN THEY ASK HOW MANY PEOPLE ARE IN EACH ROOM WHEN YOU BOOK. THEY SHOULD STOP AT THE 150 MARK AS ONLY 110 PEOPLE WERE ALLOWED ON THE POOL DECK AT A TIME.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your comments. As you can imagine March Break and Family Day weekend are both peak times at our hotel. It is a family hotel and as with any attraction you will find higher than normal numbers when parents are looking for activities and destinations to entertain their children over these peak times. It would be no different than going to an amusement park. Once things get to capacity then things have to be controlled for safety. It is unfortunate but most anywhere you would go these days over peak times like this you run the risk of a wait for something. We are pleased that you were able to get an early check in on Monday. Although there were a couple of periods Monday where we were at capacity Tuesday was only from 4 to 5:30pm. The rest of the day was fine. Although over March Break we do anticipate the possibility of being at capacity it is totally unpredictable as to when that would occur or if it will. Every day is different. We also take care in offering other free activities for children to do over these peak times. As we do every year we will again review how things went after the Break and make any improvements to minimize customer dissatisfaction for next time. We are very pleased that otherwise you enjoyed your Lamplighter Inn experience. We hope you will come back at a less busy time as well that you can enjoy the facilities as they normally are.

"stay for two nights"

5
16/03/2016

We stay at the best western every time we go away, the hotel in London is one of the nicest best western hotels we have been at and the staff is the most efficient. The restaurant was clean and the staff was nice and the food was excellent.

"Little family getaway ."

5
14/03/2016

We traveled to the lamplighter for a little birthday party at the beginning of March break . Friday March 11 . We booked through airmiles which was awesome and saved us lots of money . Since we had 5 children and 2 adults we had to book 2 rooms . Air miles made the reservation but I called and kindly asked to be side by side . When I arrived I had my fingers crossed that they would be side by side which they were , the enterences were even kinda facing each other which made going from room to room easier .. we figured the pool would be crazy busy with it being March break but it really wasn't . 2 out of the 5 kids I had weren't tall enough to use the slide which broke one of their hearts . But the lifeguards were so nice but firm on the height requirements and they even let one of my kids keep them company while the others used the slide . She was soo happy , She kept calling them her friends and she and the lifeguards knew each other by name .. thanks Sam , Chris , Fin, Tre? They even took her to feed the fish . Everythime I went up the lifeguards were always laughing and joking with all my kids even the older ones which sang them songs and did funny things back . I'm not sure which lifeguard it was but my broken hearted child that couldnt ride the slide came back soo excited .. she said he told her that if she went to bed really good and got enough sleep that she could possibly grow enough to ride the slide tomorrow . I thank him very much on two different levels . Lol . The hotel was super clean , not one complaint , I even seen a maid cleaning the spiral cord to the phone . Great job lamp lighter . The next morning we had breakfast for 5 kids 2 adults all with drinks out meal was 49$ . The food was excellent the only thing I'd day is that there resturant staff didn't have personality . They weren't rude they were just there to do their job and not much more . Thanks for a great comfortable and clean staff . And an extra thank you to the wonderful lifeguards you have on staff ..

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased that you were able to make good use of your Airmiles and come to visit us! We do have a couple of family suites that can accommodate up to 6 guests however unfortunately nothing that can accommodate more than that. We are thrilled that your request for rooms side by side was able to be met and that you were pleased with the location. Unfortunately there is a height restriction on our waterslide that is dictated by the licensing company and based on the design of the waterslide. The 4 foot rule can be disappointing for children so we are happy that our Lifeguards were able to help ease the disappointment with some good distractions and personal attention. We are very happy that you enjoyed your accommodations, housekeeping, restaurant and also the hospitality of our Lifeguards. We look forward to welcoming you back again soon!

"Same on you!"

1
12/03/2016

I'm currently pool side at this hotel with my family. I was having a great time until a staff member came up to me and confiscated me and my husband's bottles of water. Yes I did see the big signs at the pool entrance stated "absolutely no food or drinks of any kind", but I still brought a bottle of water for each of us. I figured it couldn't mean water. I even saw someone with one which made me more confident bottled water is okay. Nope. This is not right. It's depriving us of a basic necessity. Swimming and just sitting at pool side in the humidity is very dehydrating. The pool is full of families. Poor children. This is not right and I'm pretty sure it's not legal.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We certainly are sorry for your experience at our pool. Unfortunately there is a rule of no food & beverage of any sort on our pool deck. We have had many issues with people consuming alcohol on the pool deck therefore have to enforce this blanket rule. Yes guests were bringing alcohol even in water bottles to the pool deck. We do have a water fountain on deck level in our exercise room and certainly direct guests there when asked. You will be pleased that we are looking into the installation of a water fountain directly on the pool deck. Hopefully this will accommodate our guests' better while at the same time curbing the alcohol consumption at our pool. We trust the Lifeguard didn't just confiscate your water bottles but explained to you the rule and that there were no exceptions. It is unfortunate that some people spoil things that seem simple however it has been a serious issue for us to make this rule. We trust the addition of a water fountain on the pool deck will take care of this issue. Thank you for the opportunity to explain this to you and to others.

"Fantastic place to stay!"

5
10/03/2016

I have stayed here multiple times and love the place. Great restaurant, comfy rooms, great staff and LOVE the pool. Convenient location to the 401. The food in the restaurant is really good and the service is great. I always look forward to staying here after a long day of travel. I will be back.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you enjoy Shelly's Tap & Grill and our hotel. Thank you so much for the compliments on our rooms, pool and our staff. We appreciate you taking the time to post your review but most of all for sharing your positive experience at our hotel with others.

"Kids ruled the Hotel"

2
07/03/2016

This experience was terrible because no adult can control the children and some adults wanted to fight if you asked them to move out of the way. This hotel is usually very good however this weekend the kids ruled the hotel.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are very sorry that you had a noise issue this past weekend at our hotel along with unfortunate interaction with some other hotel guests. We are pleased that our Guest Service Agent was able to extend a discount to you along with an apology for the noise. It is unfortunate that some people are not more respectful and considerate of others. We certainly do our best to keep order in the hotel but cannot possibly be responsible for everyone's behaviour. We do have security on that had they been alerted they could have dealt with the situation. It is always best to use hotel security rather than dealing with an issue like this yourself. You can never predict any persons' reaction and it is best for the hotel to deal with these issues to protect your safety. We are sorry that you didn't have such a positive visit this time but hope you will try us again to experience something more in line with all other previous stays you have had with us. We look forward to welcoming you back again soon.

"Great everything!!!"

5
04/03/2016

I go to this hotel every year for a hockey tournament and it is always a great experience! The beds were comfortable and the rooms were equipped with a desk and a mini fridge. I also enjoyed the restaurant as the waffles were great before hockey! The pool was also superb. Even though we didn't win the tournament per se, the trip was still a great one!

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so pleased that you once again enjoyed your Lamplighter Inn experience. We are thrilled that you like our rooms, atrium, pool and water slide and enjoy Shelly's Tap & Grill. We look forward to welcoming you back again soon.

"very disappointed"

2
01/03/2016

The food was bad, the wait was too long and then my food came cold. The pool was overpopulated, couldnt get in the hot tub again overpopulated. The lifeguards were far too busy chatting to do their job. Shampoo and Conditioner didnt work in the room. The bar over the atrium was not operating which was very disappointing. This was an overall bad experience and I would have to be in a very tight spot to stay here again. I paid 184 for my room before taxes and got bad food, a noisy stay, thank goodness I brought my own shampoo and conditioner. Have stayed at Best Westerns many times and don't think I will return.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are sorry to read of your experience. As communicated with you already we welcome discussing your stay with us in more detail at your convenience. Although our pool would be busy on most weekends given we are a family hotel overpopulated is really a matter of opinion. When the pool hits maximum capacity like any water park it is then one in for one out after that. This is rarely the case with the exception of March Break or Family Day at our hotel. During the time you stayed at our hotel the maximum number of bathers in the pool were 57 people at 8PM on the Friday evening and then on the Saturday morning prior to your check out it was 46 people at 10AM. Our maximum bather load for the pool is actually 107. We are sorry that you found things crowded. The Atrium Bar is only open for special occasions however any food & beverage ordered from Shelly's Tap & Grill is allowed to be consumed in the Atrium. You can even call to have it delivered by room service which is at the same price as the restaurant only an additional gratuity is added. Your room which was 2 queen beds and Atrium View was $161.10 before taxes as opposed to the almost $23 more you have stated. We are sorry that you did not speak with someone about your issues when you were here that we could have done something to make your stay more comfortable and of better value to you. If you would like to discuss your stay further please do not hesitate to contact the hotel manager as invited to do so already. Thank you again for your comments. We hope you will contact us that we can provide you with a more positive Lamplighter Inn experience in future.

"Great Stay at Best Western PLUS Lamplighter Inn"

5
01/03/2016

We (family of 5) decided to stay at this hotel overnight as part of my son's bday gift. Our son turned 4, our daughter is 2 1/2, and our youngest son is 10 months. My husband and I were very pleased with the cleanliness of the hotel, the friendly staff, and the appearance and atmosphere in general. We had a room on floor level, right near the slide to the pool. The pool is open until 10pm (I believe) and we were a little nervous that it would be very noisy and our young children wouldn't be able to sleep (they go to bed between 7 and 7:30). We were very pleasantly surprised that there is not one, but TWO heavy sliding doors separating the rooms from the pool area, and our room was completely quiet. Our children LOVED the pool and were enthralled with the koi pond next to it. We had the BEST time! We would highly recommend this hotel to anyone. The location of the hotel is great as well - lots of shopping (a large mall, strip outlets, etc. and lots of places to eat all on the same street).

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to review our hotel. We are so pleased that you enjoyed your family stay with us and you found your accommodations clean, quiet and comfortable. All of our Atrium View Rooms have double glass doors for keeping out the noise. Although the pool on a weekend can be very busy with families there are times that it is just perfect for a quiet retreat as well. We always suggest speaking directly with our Guest Service Agents at the hotel to be advised on what's going on to best suit your needs. We are very happy you enjoyed the Atrium and pool and look forward to welcoming you back again very soon!

"Highly Recommend"

5
27/02/2016

I have stayed at this Hotel twice in the last 4 months I would highly recommend this location. The pool and workout facilites are exceptional and inviting. The on-site restaurant "Shelly's" was very good the food was great and the staff friendly and courteous. The Specials offered were good value as well.

Lamplighter_Manager, Public Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. We are very happy you have chosen to stay with us twice in the last four months. We are pleased that you have had such positive service experiences and certainly appreciate you telling others. We look forward to your next visit!

"California Relaxation"

5
26/02/2016

Once you walk into the pool area you will be amazed at all the beautiful palm trees and flowers. It is huge and such a relaxing area. Even the top roof slides open to view the stars or sky. Warm pool with great whirlpool too. Such great and friendly service with very clean rooms. Their staff work very hard to please. Thumbs up to the gardener and pool staff for such hard work. Fast service at the front desk too. U will never regret you stay @ this beautiful place.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for reviewing our hotel. We are very pleased that you enjoyed your visit to our Tropical Oasis. We are thrilled that you enjoyed our friendly service, clean rooms and had an opportunity to get to know some of our staff. We appreciate your business and look forward to welcoming you back again very soon.

"Come for business, stay for the waterslide"

5
23/02/2016

Great hotel, with the feature attraction of the pool, waterslide and centre atrium guaranteed not to disappoint. However, if you don't like screaming, loud kids running around, be warned. We asked for a room overlooking the pool, when we booked a month in advance, but were placed as far from the pool as possible. This may have been a blessing in disguise, as the hotel probably did us a favour keeping us far from the antics of pre teen boy hockey teams and their negligent parents. The staff were nice and the lifeguards attentive at the pool. Beautiful and fun place to stay for work or leisure. We'd book it again and bring earplugs.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that you enjoyed your stay with us on such a busy weekend. That particular weekend was one of the busiest of the team season. We are very pleased that you went with the flow and enjoyed yourself! Not every weekend is a crazy one at the hotel. Please do not hesitate to inquire when speaking directly with our Guest Services Department how busy things are so that you can plan your visit accordingly. Thank you for your comments on your positive service experiences. We are very happy that you would choose us for work or leisure and certainly look forward to your next visit.

"Restaurant "

3
20/02/2016

Hotel is fantastic but the restaurant is horrible! We went in on Saturday feb 6th with our hockey team. we waited over 2 hours for breakfast. We made a reservation and there were only 2 staff working. It took us over 1/2 hour to get luke warm water for my tea... Will never eat there again!!!

Lamplighter_Manager, Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you like our hotel! We are sorry that you had such a disappointing visit to the restaurant though. It appears that there was a kitchen issue that particular day along with an extremely busy restaurant. The Chef and Restaurant Manager are all aware of these issues and have met to discuss how to avoid any repeat of such a morning in future. The morning was particularly busy and unfortunately the nature of teams sometimes is that numbers can go up or down drastically even with reservations. That particular morning there was no exception and approximately 60 to 70 people that sat at one time in our lounge area. Your group included. There was 2 staff on in the lounge which is where you were seated along with the restaurant Manager doing her best to help out. The remainder of the restaurant was fully staffed. Unfortunately the volume of people that sat at the same time was more of the issue and overwhelmed the kitchen in the process. Typically we do not experience these problems. It is unfortunate that you have not experienced the restaurant service prior and you would know that even on busy weekends your experience is not common. We hope in time you will try us again for a more positive restaurant visit. If you are ever back at the hotel please contact the Hotel Manager direct. We would be pleased to” treat you” to a positive Shelly's visit!

"Great mini-vacation "

5
18/02/2016

This place is a perfect mini-vacation. The pool area is just perfect for kids. Rooms are clean, comfortable and well-appointed, restaurant has everything you need at a reasonable price -- hotel is great value overall. Staff is helpful and friendly, kids get a water slide, arcade, and the chance to feed giant koi all in one weekend. We'll continue our periodic visits to The Lamplighter. We've made such lovely memories there. If you haven't been, go. Great place to stay for out of towners, and great place to get away without actually having to get away if you happen to live in town.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that you enjoyed your mini vacation at our hotel. The pool area is fun for all but the water slide in particular is popular on weekends in particular with families. We are very pleased that you enjoyed everything that our hotel has to offer! Thank you so much for your compliment on our staff. We are very pleased to read of your fun visit to our hotel and your positive service experience! We look forward to welcoming you and your family back again soon!

"EXCELLENT FACILITY"

5
17/02/2016

This Hotel is among the finest I have had the pleasure of stay at. The staff is very receptive and accommodating to all your needs. The facilities are second to none and the rooms are super clean, comfortable and modern. When in London it will always be BW Lamplighter.

Lamplighter_Manager, Guest Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so pleased to be among the finest hotels you have had the pleasure to stay at. Thank you so much for your compliments on our staff. We are thrilled that you enjoyed our clean facilities and will return to visit again when next in London!

"Business Trip"

3
16/02/2016

Stayed there Feb 13th on business trip. I booked a suite. It was small, cramped, loud and smelled badly. Definitely not worth the extra money. Pool area was awesome. Seemed like a great place for kids.

Lamplighter_Manager, Public Relations Manager at BEST WESTERN PLUS Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are sorry to read that you didn't have such a positive experience with us. You visited on the Family Day long weekend therefore we would have been full with families and teams that weekend. We do have 16 different room types. It sounds like you may have been in a Mini Suite as opposed to one of our King Suites which are much more spacious. The hotel is a great place for families however we also have many guests that enjoy their retreats here Sunday to Thursday when things are much quieter. We hope you will try us again when you can try a Sunday to Thursday stay as opposed to a busy family weekend. If you ever have issues in future please do not hesitate to reach out to the Hotel Manager or anyone at Guest Services to resolve your problem. Often we can fix these issues quickly and often a room move may also be possible. We hope you will visit us again.

"Family day"

4
14/02/2016

Just checked in and went straight to the pool with massive water slide. Hotel is very clean and has all the amenities you want in a 4+ hotel. Only down fall we are here only 1 night. On site restaurant and free wf. Even have real palm trees in the pool area. Especially since it's -30 c outside. Feels like your in a resort down south. Enjoy we did

"An Oasis like experience"

5