Codice vantaggio

Best Western Plus New Orleans Airport Hotel, Kenner

4.0/5  - basé sur 220 notations.
189 W Airline Drive, 70062-6886, Kenner, United States - visualizzare mappa
Best Western Plus New Orleans Airport Hotel - Facciata dell'albergo Il Best Western Plus New Orleans Airport Hotel è situato nel centro di Kenner. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Promozioni in sospeso

Best Western Plus

New Orleans Airport Hotel




i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 220 viaggiatori
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Qualità del sonno

"Day Trip"


The property was very nice. Enjoy the restaurant across the street at Voodoo. Very close in proximity to the airport. The best of all was they have transportation to and from the airport. Value was good for property.

"Very nice stay"


Travel party of 4, meeting 2 other families before a cruise. Free airport shuttle arrived in the promised 10 minutes after calling. We asked for our rm to be near the other families and was pleasantly accommodated. Room and bed very comfortable. A.C. worked great. Shower was sparkling clean. Breakfast was typical. Loved the dried fruit offerings. No gluten free.

"Typical Airport Hotel"


Clean, well located. Very friendly staff, in fact, that makes this hotel. Rooms are clean. Walls a bit thin so you do hear some noise. Breakfast is adequate. Good long-term parking rates, great shuttle to local restaurant. Reasonable cruise ship shuttle. Would stay there again.

"Convenient & Clean"


Convenient and clean place to stay right by the airport with free shuttle service. We had to leave early - before breakfast - and they gave us a to-go bag with fruit and a granola bar and let us grab some yogurt, too.

"Good airport hotel"


This is a completely typical airport hotel. While planning our trip we decided that rather than spend huge bucks in town prior to our cruise the day following our arrival that we'd stay near the airport and shuttle to the cruise terminal the next day. Reading other reviews we were a little anxious but it turned out the hotel is just fine. You are seemingly in the middle of nowhere but there are restaurants nearby and the shuttle will take you and pick you up if you'd like. We were warmly greeted and set up for our stay. The room was spacious and clean. The breakfast was the usual fair with a decent variety but the end of service was a little unusual in that the lights in the area were shut off at the precise time and the food rushed to the back room. Not sure it needed the drama but whatever. The hallways/doors could stand some sound insulation as there were several groups that arrived after we were in bed and it sounded like they were coming in our room. We'd arranged for a shuttle to the cruise terminal when we arrived but rather than the hotel shuttle it was a ratty cab. We had also arranged a late check out. The front desk called our room twice about the shuttle, the last 45 minutes before our scheduled check out which was a little annoying. It turns out the driver was early and wanting to go before we were ready. All the driver wanted to do the whole way to the terminal was to try to sell us on restaurants and tours post cruise. Rather annoying. Nevertheless, the stay was just fine albeit only one night.

"Kudos to a GREAT employee"


The hotel was sold out. We went out to attend a party and when we came in there were no handicapped spaces. As we walked into the hotel, Anica (front desk clerk) greeted us with a big smile and made sure we had found a space. She told us she was watching for us and would have moved the hotel bus, parked at the front, to give us a close space if a handicapped space had not opened up. She was so kind and that meant so much to us! GREAT job Anica!! Thanks for going the extra mile!

"Rob North Texas"


This is a very clean and well maintained Hotel. I was told it is only 2 years old. the Breakfast was very good and had a large selection. The internet was a little sloe buy, remember you are down the street from the Airport. The room were very clean and quite. The bottom of the bathtub is a little slick so watch you're step. It was a great value $$ for what you get. There is also a Barbecue restaurant down the road VOODOO Barbecue Excellent food and good prices.

"Never using this hotel again"


First, when I arrived, not only was the lady working the front desk rude, she gave so much attitude. No way was she helpful with my situation. Second, at 9 am in the morning on the 3rd floor, two housekeeping, a man and woman, were fighting!! They were arguing loudly in the hall, calling each other names, knocking things around and overall being very disturbing. With my husband and I coming in very late, we wanted to rest, but surely did not get it. They were arguing over who had the right cart, calling each other babies and so on. The overall experience was the worst. I wish I spent the extra money across the street at the Holiday Inn Express. The room smelled, the front desk was extremely rude to me and the housekeeping were arguing non stop in the hallway. The ONLY good thing was the breakfast and that is pretty much it. Never will I return to this hotel. I cannot stress it enough. Poor customer service, disrespectful and obnoxious.

terri s, Guest Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Thank you for taking the time to share this feedback of your recent stay with us. I am happy to hear that you enjoyed the breakfast, however I am sorry to hear about the noise issues you experienced, that is certainly not the kind of wake-up we hope for our guests to experience. I have discussed the issue with our Executive Housekeeper who is looking into the matter to ensure it is an isolated incident. I have also contacted the front desk manager to ensure every experience is a welcoming one and hope your return to city is enjoyable. Please accept my deepest apologies for any inconveniences during your stay.

"Great service and friendly staff."


My friends and I stayed at the Best Western in New Orleans and from the first encounter during our shuttle from the airport we knew this would be a great trip. Lake was funny, helpful and courteous. The check in was quick and easy. The free shuttle ride was perfect taking us where we needed to go and directing us to the best spots in town. I would recommend to anyone and wouldnt hesitate to book again. All the staff was great but Lake was exceptional and we loved him.

"Staff was the best"


We had a great experience starting from our ride from the airport. Lake was great. He was funny and directed us to all the great sites in New Orleans. Lake was courteous,friendly and a pleasure to be around. The hotel was nice,clean and the staff was friendly. The free breakfast was just what we needed to start our day.

"Stay someplace else if you can"


I frequently stay at Best Western and I'm disappointed in myself for not doing more research on this location for honest reviews. Pros~ close to airport Includes breakfast CONS~ Location is literally next to a truck rest stop in the middle of industrial area Almost no food places nearby or shops Staff not very friendly Room was dirty upon check in- found a pill on the floor by chair, giant wads of hair in the hall and bathroom shower, broken tiles laying in closet I would not recommend this hotel to anyone.

terri s, Public Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Dear Amanda42, Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, and we hope you will accept our apologies for our carelessness and poor response to your housekeeping requests during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the hospitality you deserve.

"Overnight on road"


Service was great. Staff was very helpful. I arrived early and asked for any possibility for early check in. (11:45) They asked for 15 minutes to ready a room and gave it to me. The place was clean and very quiet. Not far from the airport. about a half-hour outside of town. Breakfast was hotel basic. I would stay again if in the area.

"Stayed overnight."


Hotel property is new and beautiful. Clean smell upon walking in. Employees happy and joking with one another. Room was exactly as described. Ac was cold and efficient. Convenient store and subway next door. Safe feeling property and would gladly stay again.

"Rooms Had a Strong PUBIC HAIR Odor! Yuck!"


Cons: 1. I am NOT exaggerating when I say this ... The guest room literally had a strong MUSTY PUBIC HAIR odor that I swear hit me as soon as I walked into the room. I almost died. Upon further investigation, it appears the odor was caused by the carpet that was apparently recently cleaned and still damp, so the damp carpet created this disgusting odor (meaning the carpets was apparently NOT cleaned well enough). The odor was identical to musty human public hair. I couldn't wait to check out the moment I walked into the room and was HIT with this odor. 2. The room felt very gloomy and dark. It was not well lit during night time and it didn't feel like a happy, comfortable space. Although the pictures show the rooms well lit and happy-looking ... it is NOT that way in person! 3. The hotel receptionist was outside smoking when I came to check in. She was a nice lady, but it threw me off walking into an empty hotel lobby and the clerk rushed from the outside after taking smoke break while ON THE CLOCK. 4. The 2nd and 3rd floors apparently had a broken A/C unit, because the hallways felt like a sauna. The A/C in the rooms worked well, but the hallways felt like a hot bathroom. I don't understand how the poor housekeepers can even work in those conditions. Sad. 5. The photos of the lobby on the photos looked welcoming and bright, but in person, most of the lights were turned off in the lobby/breakfast area, and it made the hotel feel gloomy and creepy. It was weird. 6. Some of the people staying at this hotel looked really shady. One lady walking down the hallway from her room was dressed like a stripper or go-girl. I almost thought I was in some cheap, roadside motel the way the people looked. 7. None of my "hotel reservations requests" were acknowledged or taken into consideration. Absolutely NONE of them. 8. I didn't use the airport shuttle (which is apparently why a lot of people choose this weird hotel, but judging from some of the comments on this section, the shuttle service isn't too much better. 9. The hotel time i was at this hotel, I was wishing I had just booked at the Holiday Inn Express right across the street since the outside of that hotel looked much better. 10. Don't listen to the other positive comments on this website, because this really needs to be a $80 or less hotel. That's the TRUE value of this hotel. Honestly. How dare they charge people over $100 for this motel-quality hotel. Ugh! Pros: None really . . . I guess the free hotel breakfast was okay. I liked the breakfast sausages they served. That was probably the best part of staying at this hotel. Lol.

terri s, Public Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Dear Mozart1987, Thank you for choosing us and sharing your experience. We appreciate you bringing this to our attention, and we sincerely apologize for our lack of communication. We never want a guest to leave with a negative opinion and we are truly sorry you did not have a pleasant experience with us. We hope you will give us another opportunity to regain your trust the next time you are in the area.

"Return visit"


We were greeted in a friendly manner by the hostess and our clean room was near the pool as we hoped. The pool towels we received were big and soft. The room was quiet, the internet was good, access to the airport and NOLA was easy as we remembered from our first visit. We will return.

"Great Hotel for last day of travel before flying out"


Our room was clean, spacious & very comfortable. It has an airport shuttle so it works great for your last night before flying out. Can't comment on their breakfast as we left before it began. My ONLY complaint is that be very careful if you are taking a shower.... the tub was VERY slippery & there was no non skid mat to put in it ~ I felt the need to hold on to the bars. The staff was very friendly & while we were waiting on the morning shuttle she kept us informed on the status as the bus driver had called in sick that day. They had plenty of time to get us another driver & get us to the airport in plenty of time for our flight.

"Excellent Stay!"


We stayed here for one night on a business trip and we were very happy with this hotel! Its newly built and right when you walk in its very nice! The staff was very nice and polite and our room was very clean and upgraded. The bed was very comfortable. Breakfast the next morning was hot and fresh and had a nice variety of things to choose from! Its very convenient to the airport and has a convenience store right next door. If we ever come back through this area we will definitely be staying here again!

"The best place to stay near an airport"


Wonderful hotel. Our stay was excellent. The room was very nice and well equipped. We found the hotel very clean and the staff excellent. WiFi worked great. Did not experienced any problems during my stay. I would recommend this hotel and will stay again myself

"Nice stay no complaints "


This place is very decent for a Best Western , the rooms were clean, beds comfy , location is random but not bad. The staff members were professional , tiny pool , well maintained. The room was very large with a mini fridge , microwave , tiny single cup coffee maker. The ac wasn't very cold but wasn't awful. I'd return again.

"The cleanest and safest place to stay in the area!"


This is the safest and cleanest Hotel in Kenner, La. or the New Orleans, La. area! The staff is so very nice and they will help you with any questions you may have. The continental breakfast is awesome!

"Airport Parking"


Great place to park when flying out of town for several days. $8 plus tax, they shuttle you to airport and pick you up when you return. Fast friendly staff. Would highly recommend parking here, rather than the pricey airport.

"Clean, comfortable, accommodating"


We stayed at this hotel for a quick layover. Our room was clean and comfortable and the front desk staff and shuttle drivers were very accommodating. We arrived late and asked for restaurant recommendations; they suggested and drove us to Voodoo BBQ and that was great as well. Would definitely start there again and recommend to anyone doing a layover in New Orleans. Thank you!

"Handy for airport"


Hotel is as expected for a budget hotel. The shuttle to the airport is free and easy to use with friendly drivers. Rooms are clean and refurbished. The a/c units a little noisy I like the fact they have a fridge and microwave. Be prepared if you have no car that there are no restaurans nearby. The waffle House next door is horrible. Gas station across the road has sandwiches and snacks.The little pool is good for kids but it's open till 10 and was noisy when I stayed. Reception staff were helpful and accommodating. The breakfast room is small but clean serving scrambled eggs, sausage, pancakes from a weirdo machine. Bagles toast and some pastries. Cereals, packets of oatmeal or grits.

"Good Value, Good Staff"


I took my family to the airport and came down the day before the flight. I asked for a particular room and got it; the Internet worked fine; the hotel and the pool were clean. Every staff member I encountered spoke to me and acted as if they were ready to help me if I needed something. Breakfast was OK but I wasn't a fan of the sausages. The hotel is in an industrial area but this was not an issue. The area was quiet and I only heard one train when outside at the pool. Turns out that when I got home, I found I left my swimsuit in the bathroom. I didn't realize it until the next day and I figured it would be gone. I called anyway and the staff said they thought it was in the lost and found room and would look for it. I told them I would be back in a week to pick up my family and would stop back by there. I was very grateful that they kept it for me and I was able to retrieve it. I will stay there again when I go back.

"Worst stay ever"


The hotel staff was terrible. The internet does not work. The pillows and the bed are extremely uncomfortable and the price is very high for what is offered. The staff was unhelpful and the experience was just overall a nightmare.

terri s, Public Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Thank you for taking the opportunity to provide feedback from your recent stay. We will use you comments to help us improve our guest experience.

"Very good value near MSY"


Our two couples stayed at this Best Western Plus before flying back home after a 5 day trip in Louisiana. It is quite new and well maintained as well as comfortable and very conveniently located near the MSY Airport, especially when you have a flight very early the next morning. The free shuttle takes you there in 3-4 minutes, which is great. We couldn't enjoy the free breakfast as our flight was too early.

"Everything just fine; surprisingly quiet"


I was a little apprehensive about noise. I've had difficulty with aircraft noise in inns near airports. While booking I satisfied myself by reading reviews. When we arrived we were aware of switching operations in a nearby rail-yard and I was worried that we might suffer from locomotive horns and engines. No problem. Everything else about this Inn was all the good things one expects from a BW+.

"Just One Night"


My only complaint was the shuttle. I arrived at 11:05 with front desk cell phone/text contact and the driver still left!! Thus we took a cab which cost $18-the ride was max 5mins!!! Be warned the shuttle ends at 11PM. Other than that this place is great for an airport night stay: friendliest staff, easy check in, comfy room with plush pillows, pool, gym, business center to print docs and a decent breakfast (juice, tea, coffee, bread, fruit, waffle mix, oatmeal, eggs and sausage). Is the food excellent? No, but you can find something to sustain your day. Only a SUBWAY and convenience store next door for late night eats.

"don't pick this because of the airport shuttle"


this was probably the worst hotel experience i have ever had. we were greeted by two men that kept disagreeing with what we needed to do and then laughed. it was so creepy we did not want to leave our room once we were here. we booked this online (instead of our favorite French Quarter motel) because it was supposed to be close to the airport and had a free shuttle. they did not want to take us when we needed to go. 4:30 am. they would go at 4 or 5, but not 4:30. i was insistant and he agreed with me to do 4:30, but he wrote it down at 5 and when we came out of the room to get the shuttle the staff was incensed. they called us liars and him too. the lady that did drive us stood and watched me while i loaded my bags and my friends bags into the trunk. she grumbled the entire trip. we were not sure if she was talking to us or someone on her blue tooth, but the whole experience was awful. BW needs to train this staff or take their name back.

terri s, Public Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Thank you for staying with us. We were disheartened to read your review and hope you will accept our sincere apology for not meeting your expectations. We assure you that what you experienced is not acceptable, and your comments will be shared with each department to make any necessary improvements. It was a pleasure having you as our guest and we hope to welcome you back for a perfect experience in the future.

"New Hotel Next to Airport"


I read reviews and look at pictures of hotels. This hotel was really nice for such a short one night stay. Flight came in at 2am and didn't want to drive 2 hours to Lafayette in the middle of the night and I searched TripAdvisor and decided on Best Western Plus. Glad I did, everything was wonderful and the breakfast was really nice.

"Family Vacation"


Our family stayed here the night before an early flight at the Air Port. The rooms were very clean and offered soaps and lotions. The beds were comfortable. We had both coffee and tea in our rooms with a brewer. We were up to early for breakfast but If your just sleeping over I would suggest this Hotel. The staff was attentive and pleasant.

"Handy To The Airport"


Stayed here for two nights while attending a funeral. Front desk staff and housekeeping staff were all very friendly and helpful. Room was clean, internet was fast, and having a refrigerator and microwave in the room was especially handy. The hotel is a bit hard to find in that as you come out of the airport, it is on the other side of a big overpass on the right and once you are across that, you still can't see the hotel. But it is there eventually. The hotel is on the left and you have to make a u-turn just past the entrance to get to it. I rented a car, but the hotel does provide shuttle service to/from the airport and to/from the cruise port. Several guests were there before their cruise and were leaving their cars parked at the hotel.

"What a bad start (and ending) to my trip!"


I stayed at Best Western Plus New Orleans Airport for 3 days. ON DAY 1: rude front desk woman acted like I was the last person she wanted to deal with. She acted like she was doing me a favor (I'm the one who paid $300!). No smile, dressed & made-up unattractively. She told me to sign the hotel agreement. I saw a section for Guest Vehicle info.; I asked her if she needed my car info; she got impatient and demanded that I just need to sign the form. What a bad start to my trip! Right after that bad experience, another one: There was a 2-car lane in front of reception for people to check-in. I was in 1st lane behind your shuttle van. The owners drove-up to 2nd lane, parked, and went inside hotel. So I was blocked from moving forward and had to back-out of 2-lane area and then drive through the "wrong-way" lane to get to the parking area. How rude for the owners to do this to guests! (I know they were the owners because they were chatting with employees on a first name basis.) But how dare they think they can just park and block anyone they want. This isn't India--customers should be #1 priority, and they're not kings! ON DAY 3: In my 30 years of traveling, I never had the experience of someone having been inside my room. I had my "Do Not Disturb" sign out the whole day. I immediately checked to see if anything was stolen; nothing was taken. It still freaked me out--I thought maybe an employee went inside my room and just messed around. The reason I knew someone was inside my room was because the bathroom light & fan were on, the curtains were drawn open, and a dirty towel was on the desk (I have OCD so I always know exactly how I left things.) This was on June 3rd, Sunday, I was gone from 5:30am-5:30pm, and I was the only guest staying in this room. Feeling violated, I came to the conclusion that the housekeeper must have ignored the "Do Not Disturb" sign and started to clean my room but somehow she realized she wasn't supposed to go inside my room, so stopped mid-cleaning and left. This never happened to me ever before--It really scared me at first and made me feel very unsafe! BOTTOM LINE: I should have kept my reservation at Hilton Garden Inn instead! P.S. What a sloppy job of cleaning of my room. When I checked in, there was 1) numerous hair on the seat of the leather swivel desk chair, and there was 2) a used stirring straw on the carpet floor.

terri s, Guest Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, and we hope you will accept our apologies for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the hospitality you deserve.

"Rooms are fine, breakfast is not"


This hotel met our basic needs and expectations in most ways. I wouldn't seek it out in the future, but if we needed a hotel near the airport again, I wouldn't avoid it either. - The rooms were clean enough (a closer look in the bathroom corners and at the tile grout shows a good, deep clean is needed). - The beds were comfortable, but the pillows were way too large and lumpy. - The internet, air conditioning, iron, and TV all worked perfectly (our only wish would be a channel guide for the TV). The major disappointment was the breakfast. I don't have high expectations for a complimentary hotel breakfast, but this one really was terrible, so it deserves mentioning. - waffle batter was super runny and hard to use - flakes of black mold came out of the water dispenser into your cup - coffee was terrible and not refilled when it ran out - bread products and pastries were hard and stale - fruit available was brown bananas, mushy apples, and dried out oranges - there were not enough seats and tables for the volume of guests - the man working in the breakfast area was far from pleasant and interested in being there

"I'm Glad To Find This Place!"


The hotel is close to the New Orleans Airport, though a bit distant from New Orleans itself. However, I found the extra driving time to be worthwhile as I thoroughly enjoyed my stay. The staff -- from the front desk to the housekeepers -- were courteous and helpful in every case. The room was large, clean and comfortable (especially the huge bed). I was impressed by the large, well-designed bathroom and the large closet, as well as the profusion of charging outlets for laptop, cell phone, etc. Breakfast offered both hot and cold options and a nice variety of each type. There was plenty of parking available (sometimes that can be a problem at a mid-range hotel). The only drawback I noticed was the proximity of the hotel property to two rail lines. Trains did pass frequently, and the horns and sounds of heavy freight cars were definitely noticeable. However...I am a railfan, so those sounds were welcome to my ears! As mentioned previously, the hotel is a fair distance from New Orleans (and a bit of a drive to Kenner and Metairie). There is a VooDoo BBQ located a short distance away, at the Holiday Inn/St. Rose. Also, there is a casino (with restaurant and convenience store) that is walking distance from the Best Western parking lot. Gas stations and other services are available in both directions along Airline Highway. This is a good hotel, and I plan to book a room at the Best Western Plus on future trips to New Orleans.

"Great choice"


Clean, quiet, comfortable, well staffed, and good basic breakfast buffet. Driving into N.O. for first time and wanted to stay outside of downtown for parking reasons. This was a great location with only about 30 minute drive into WWII museum in the am.

"full of cockroaches, very dirty room and rude staff"


When I entered the room there were many cockroaches and also the sheets hasn't been changed and were full of hairs. When I went back to the reception the girl was so rude and told me it was the last room in the hotel. It was late and I had no choice to stay there!! They didn't want to give me any discount. Don't go there!!

"Above and Beyond"


I accidentally booked my stay for a week later then intended. I didn't realize the mistake until I attempted to check in. The front desk employee Kayla was probably one of the most helpful people I have ever come across. I was already stressed from some family issues when she got me phone numbers, made calls, spoke to trip advisor on my behalf, approved the cancellation and found me an alternate room at the last minute. She is an asset and did more than she was probably required to do. The room was nice and convenient to the airport but Kayla was the crown jewel.



Best Western is the next place like home. The services provided doing our stay was excellent. Oh, the breakfast is always good. Also, express checkout service was excellent. This Best Western is located in a very good location, close to New Orleans, Louisiana international airport.

"Nice airpory option, need earlier shuttle"


Nice hotel for night before my flight. The hotel looks and feels new. Room was clean and comfortable. Had to put pillows by the door to prevent hall light coming in and being reflected by mirror closet doors, but that was fine. One suggestion: please start your airport shuttle earlier. I had a 6am flight, and your first shuttle at 5am isn't early enough with security and check in. Maybe 4:30am would have done it, so not too much earlier is needed.

"New Orleans, LA"


I had a wonderful experience on the premises. The staff as well as the hotel was great and I would recommend for others to stay at this hotel. I would like to stay at this location when I travel again to New Orleans.

"Not The Best Stay But Convenient Location"


This is a good location if you need to get to an early flight out of New Orleans airport. The room was average in style and comfort. A plus though is that we were able to control the room temp which is starting to be missing at other hotel brands. We experienced a staff who needs customer relations training to improve their professionalism. The desk clerk was not very professional and had a strong odor of cigarettes that could easily be smelled across the counter.

"An outstanding experience !!"


We stayed three nights here and found it to be one of the best motel stays ever. The motel was very neat and clean and the staff were all very nice and eager to help in any way. I would recommend this motel to anyone in need of a motel in the New Orleans area.



Excellent location, overall friendly staff, free self parking, clean comfortable rooms for the cost. Enjoyed my stay as usual (stayed here in Oct2017) will continue to use this hotel in the future. Breakfast is average nothing to write home about but it works for a quick bite in the morning.

"Good layover"


We were only here overnight flying in and out. The accommodations were clean and comfortable, and the front desk very helpful. The shuttle service both evening and morning was prompt and responsive. However, no nearby, easy to get to restaurants.

"Handy for the airport"


Ideal for the airport especially after a long flight roughly about 5 minutes drive from the rental car station. We got a good price through hotel is a little frayed around the edges decor wise but the bed and room where great. We liked the breakfast and coffee is available 24 hours. Vending machine was out of action . Staff were excellent and helpful It is what it is and would use again.

"one of the best"


The desk clerk was more than helpful and courteous to us. Our room was very nice and clean. The breakfast was more than enough and well maintained. We met the manager and conveyed our thanks to him and it was well received.

"Perfect Stay Near the Airport"


This is a nice place. It is about a year and a half old and everything feels new (except the upstairs vending machines). The staff were very friendly. There is a pool. There is an amazing bbq place close by, for lunch/dinner, and there is a waffle maker at breakfast, so it's allll alright by me! The shuttle to the airport takes about 3 minutes, but this spot is far from any city center locations.

"Clean and Comfortable"


We stayed from April 6 -April 9th and had a great time. The room was very clean and the staff was friendly as well as attentive. Anika (front desk) was a very nice and helped us feel welcomed. The only downside was the breakfast. There was not a person there to assist with restocking items and so left hungry.

"Mardi Gras"


Hotel close to the airport; arrived to celebrate Mardi Gras for the weekend. Hotel had a hotel continental breakfast, staff was friendly and the property was very clean. In addition to airport proximity, it was a 20 minute drive to Bourbon Street and 10 minuets Kenner shopping center.

"Cruise stay"


It was fairly easy getting from cruise port to the hotel, despite the traffic. The hotel was very clean and comfy. The staff were very friendly. Had two king size rooms w/fridge & microwave We only stayed overnight then off the Biloxi

"Overnight stay before cruise"


The hotel is literally down the street from the airport, which is super convenient. I gave it three stars because we arrived to the hotel around 11:30 as I had requested an early check in. It was denied because the hotel was packed, so we drove around the area but returned to the hotel at 1:30 and they allowed us in so that was cool. Interior and exterior very clean and neat. Besides a small stain on the bed runner yes I'm that person when I'm spending my money the room was clean the bathroom is nice size. It was packed but you didn't hear a lot of noise. If I could rate the free breakfast it would be a 0 star it would've been nice to have boiled eggs and an assortment of tea I'm used to that at hotels. The sausages and eggs were cold but they did have a pancake and waffle maker. I only stayed one night to enjoy New Orleans before boarding my cruise the next day and the cost was 160 to be fair we did book last minute but I think it should've been 100 at best.

"Clean and close to airport"


Very easy to find and get to the airport. Fast service- convenience store next door with food to grab. Outdoor pool small but clean. Free breakfast. Clean lobby. Small souvenirs for sale, magnets, postcards, etc.

"Unreliable shuttle service"


Unreliable shuttle service, I had to call 4 times from the airport to be picked up and it took 45 mins of waiting. Returning back to airport was also a problem. Manger is rude and employees could use a little help too, front desk would not pick up the phone, goes to a loop, buttons on the phone are wrong, auto wake up call is not working on the phone. It is a new hotel, so clean room helped the stay.

terri s, Public Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Thank you for your review of the hotel cleanliness and bringing the phone system error to our attention. We will work towards making your next visit a positive experience.

"Clean, NO ROACHES ! Be careful where you stay in that neighborhood."


Cleanest hotel in the area. Made reservations at a Days Inn, checked into the hotel and noticed the 2-inch roach crawling around. Just us suitcases and left immediately. Got a refund at front desk and headed to the Best Western one or two blocks away. The Best Western was a site for Sore Eyes, as a Best Western Diamond member I should have known better , just didn't know there was a Best Western in that location ,. and should have made the reservations here in the first place. Very clean.

"Pleasantly surprised"


I was looking for a reasonable option for a cheer competition for my daughter. This place was close to the venue and affordable...I was pleasantly surprised that it was also very nice, and it wasn't far from Bourbon Street. My room was spacious and clean. I will return whenever I return to New Orleans.

"Don't count on an airport shuttle"


The shuttle didn't take long when we were picked up, but the day we departed in never happened. The front desk told us we would leave at 9:30. At 10:00 we were still waiting, so I called an Uber. The fellow manning the desk was harried, and not friendly.

terri s, Public Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Valued Guest, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. At Best Western Plus New Orleans Airport, we promise to do whatever it takes to ensure you are satisfied.

"Great hotel close to airport with clean rooms and great service Price was good and Had transportation to airport Will be"


I'll be back here with my next trip Great service with their breakfast bar and their van service to the airport You can leave your auto with them and when your return to New Orleans airport they are quick to come get you and take you to your auto

"I will definitely stay here again"


This location is super convenient to the airport. You can tell that it is a fairly new property. The room was extremely clean!! I didn't see any dust or dirt anywhere. The room was nice and quiet. I heard minimal noise from the other rooms. The bed and pillows were very comfortable. I didn't see any tea bags over by the coffeemaker and a cup of hot tea would have been great being that I was fighting a cold. The air conditioning was fantastic!! It was super humid the night I checked in. The water pressure in the bathroom could have stood to be a lot stronger. The breakfast was okay. It is the typical continental hotel breakfast. The option of two different flavors of batter for the make your own waffles was nice. That is the first time I have ever seen that. The shuttle to and from the airport runs every 30 minutes. The shuttle driver I had from the airport was very nice. The front desk agent that checked me in was very nice as well. I wish that I would have caught the names of both ladies. I like to give direct kudos in my reviews. There aren't very many food options available in the area. The location is a little remote. I am very particular when it comes to hotels. I would definitely stay at this property again. KUDOS TO THE BEST WESTERN PLUS NEW ORLEANS AIRPORT FOR A GREAT STAY!!!!

"One Night Stay Close to Airport"


We needed a room close to the airport and chose the BW. This hotel is new, about 18 mos. old. They offer a shuttle pick up from the airport, which was quick and easy. Being new, the property is in excellent condition. Check in was easy and the bed was comfortable. The room and bathroom is average. Breakfast was fine with a good offering of cold cereal and hot scrambled eggs. The staff kept the area clean and the food stocked. The coffee was not so good, weak. The pool was not used. The manager was working hard and when asked how our stay was, listened to our comments. The hotel is in an industrial area. Next door is a quik mart type store and a subway. The quik mart offers a good variety of beer, wine and snack food. We felt comfortably safe in the area. The BW offers good value as they are building their customer base. I would consider staying here again.

"Wanted near airport - CHECK!"


First room needed help, light fixtures x2 didn't work, bulbs out, not really sure what to think was kind of dark. I went with "to do" list to desk not expecting much, they put us in a suite without me asking, it rocked! Both rooms very clean. Breakfast was same every day, variety on eggs/sausage/bacon would have been nice, but there was plenty of everything. Place is perfect if you want close to airport and away from ppl for most part, less than a mile only one light away. Friendly service. If you search the internet, can find good food close by. Will stay again, no question.

"Excellent service!"


The manager at this location went above and beyond to help me. I had 4 employees attempting to fly out of New Orleans in unusually cold weather and their flights were delayed several times. Sid arranged for their transportation back and forth via their transit van and taxi in early hours when their van was not in service. He also ordered pizza for them from a nearby restaurant and charged it to my credit card for me. His service was excellent!

"Basic & Clean"


No frills. Very clean renovated room, comfortable bed,large TV, microwave, refrigerator and coffee maker. Limited towels, and modest basic supplies of soap, shampoo and body lotion. Hall carpets appear worn and dirty, but will excuse because the hotel is still undergoing renovations. Did not have breakfast, but the area appeared well stocked for self service. Free parking. Pleasant and helpful staff, especially receptionist Kayla. No in-house restaurant or bar, but nearby fast food and a Voodo BBQ. Rather dismal isolated location, but felt safe. Recommended if you just want basic and clean accommodations with no frills.

"D Hollingsworth"


I have stayed at a lot of hotels and the best Western is one of my favorite to stay. Always treated very good. Staffing is very good and the beds very comfortable. Good location for the training that I do for my company

"You get what you pay for"


Ok when writing review, you are suppose to start with the good stuff so here it is. The property is brand new so it is very clean. That is all the good stuff. The manager/ owner is very rude, he was heard on several occasions speaking very demeaning to the housekeepers. The housekeepers appear over worked, they were expected to come in and turn rooms over in 15-20min after guest checked out due to the large amount of guest in the lobby waiting to check in. I checked in to this hotel prior to cruising out and checked in upon return only because it was prepaid. Upon both check ins the room was not ready and had to wait several hours for a room along with several other guest who waited in the lobby, despite requesting an early check in both times. There was nothing offered to the guest waiting in the lobby no coffee or tea not even an apology. Just a reminder frequently from the lady behind the front desk and manger that check in is not until 3:00pm. A group of guest awaiting a room inquired about transportation to Downtown New Orleans and the manager charged them 200.00 for ten people round trip to transport them in the hotel shuttle. Are you kiding me? I could not believe he was really serious. Breakfast just skip it. Its from 6:30-9:30am every day. Powder eggs, microwaved sausage, waffles, oatmeal and grits only hot food available and both times the eggs and sausage were cold. The manager/ owner walks around while your eating breakfast constantly reminding you what time breakfast ends. The owner/ manager and his team lack customer service, money is their only priority. Will not recommend staying here. The manager/ owner needs to recognize that its more than just cleanliness that will keep people patronizing your hotel.



Nice place to rest your head for the night. If you want BBQ go to Voodoo bbq down the road. I stay at this hotel when I rotate home for my days off. It is close to the airport, I usually fly out early in the mornings. I stay so I wont have a long drive in the morning.

"Near airport but lacks personell training"


I was there on my last day in New Orleans...arrived at 8.15 am on the airport and requested a transfer to the hotel as that it one of the reasons why I booked the hotel. It seemed that for the man who picked us up it was a burden as he was not helpful and hardly said 2 words. He was probably called away from another job as I found out that he does other things as well. When we wanted to have breakfast,the tables were a mess...there nobody assigned to clean them and only after insisting a clean at the reception,somebody (the receptionist) came to clean it. On the other hand...the room was spacious and clean just noisy because of the thin walls. All in all an exceptable stay but the staff needs traing in customer service.

"Comfortable and Clean"


We have stayed at this BW motel several times while visiting family in Kenner, LA. You can't beat the value for your money. Rooms are clean with comfortable beds and staff helpful and friendly. We will definitely return!

"Clean hotel!"


Great hotel close to the airport. The hotel was clean and modern with comfortable beds. Friendly staff. Early flights beware - airport shuttle starts at 5am. We signed up for the shuttle to pick us up at 4am when we check in (around 7pm). We also requested a wake up call for 3:30. Just past midnight we got a call telling us the shuttle didn't start until 5am. I thought it was my wake up call and showered and dressed. As I was getting ready to walk out my door I checked the time... ugh a minor bump to a good stay. I will definitely stay there again.

"Close to airport"


Very nice staff, clean property, and lots of coffee! Helpful at check-in even without a reservation. Also, early-morning staff was pleasant and cheerful. Helped us to navigate the airport without incident.

"Poor maid service, uncomfortable sofa sleeper, but nice room otherwise."


We recently stayed at this hotel for 4 days for the Superbowl. I was preassigned a quiet room which I really appreciated. Our room was clean on arrival and the king suite bed was very comfortable. The maid service was not acceptable. The first day I left a tip and asked for padding for the sofa sleeper with a note. The money was taken, trash emptied, sofabed and bed were not made. The next day I asked only for the trash to be taken out and some extra towels. The final day we left the hotel and we made sure our do not disturb sign was taken off our door and two maids were still on the floor cleaning. When we returned at night the room had not been cleaned. The front desk person should have taken my word and not said you had a do not disturb sign on your door at 2 pm..or made excuses. What he had documented in his cleaning log was not true....We were in the French quarter having lunch at that time. I also was told if I left something on the bed it would not have been made. The bed was clear. When a tip is left you would think the maid would give great service as I would have tipped each day if the room was cleaned. This is not an isolated incident after reading reviews. The breakfast at this hotel was not great.

"Big things good, many little things not good."


Pillows are all one type, tall and stiff. Most hotels usually have a mix, in order to accommodate different guests. Housekeeping neglects things. Previous guest's coffee grounds left in machine. Missing light bulbs, leaving a bare socket that could pose a safety hazard. Bath mat not replaced. When the in-room coffee and cups are used, these items are not replaced when room is serviced. Manager points out to guests that the breakfast is merely COMPLIMENTARY, not covered by the cost of their room and should be satisfied. Manager complains to guests that some waste food. Bread and pastry items are stale. Fruit is very over ripe and sausage tastes awful. Manager complains to guests about those that take the shampoo, after staying just a few hours. This place is adequate for a night's stay and the cost is reasonable. Just don't expect it to be a flawless visit.

"Very good"


I would like to say it was excellent, but...... The room was clean and the extra towels I have requested were left, but no shampoo, conditioner, lotion, soap or extra toilet paper were left either day we were there. The breakfast was plentiful, but the choices were limited. The employees we dealt with were very helpful, especially the ladies who were on duty at night. This is an industrial area, so the restaurant choices are limited, but the Voodoo Bar B W was very good. There is also a Wendy's close by. Overall, we would probably stay again.

"Great stay. Would recommend."


We stayed here overnight after arriving late at the airport. We used the free shuttle service that the hotel offers and the driver was very nice and knowledgeable. We used the shuttle service back to the hotel in the morning to pick up our rental car. The hotel and room was very nice and clean. We enjoyed the basic but good continental breakfast. The hotel was within walking distance to a Voodoo BBQ place that the hotel recommended and was very good. The staff was nice and helpful. Highly recommended.

"Good value for basic room"


The price was good, the room was clean and had the basics. The airport shuttle service was timely and nice. The price was a good value. The only irritant, is that there is really nothing close by restaurant wise, except a subway at the gas station next door. It felt decently safe and free WiFi was very good.

"Worst customer service ever"


I recently had this hotel room booked for two separate stays within a two week period. I booked this hotel because of its proximity to the airport and because I was (incorrectly) told that I would be able to have complimentary parking until my return back into town a little over a week later. I arrive at the hotel and quickly notice that it is an older hotel that has been remodeled. The general parking lot is small and the add-on parking is basically a gravel parking area. Upon check-in I am informed that not only is the parking NOT free like I had been told (by but that it actually costs more to park my vehicle in this less-than-desirable parking area in a less-than-desirable area than it would be to park the vehicle at the airport where I was flying out. Yeah, that seems logical. As off-putting as this was, I will say that the inside of the hotel was nice and appeared clean. The room I had was also nice and appeared clean enough. However, I will NEVER stay at this particular location ever again and will not likely stay at any Best Western hotels again anytime in the near future. I had a room booked at this very same Best Western for (Wednesday) November 29, 2017 which was less than two weeks after my initial stay. Well... I was flying into New Orleans from out of the country and the flight got cancelled due to engine trouble with the plane. We were kept in limbo at the airport for hours and hours without any idea if we would be flying out or not. Eventually that same night the airline said we weren't flying out which meant I was stuck in another country for the night and therefore, would be unable to stay in my hotel room at the Best Western in Kenner. Let me also point out that this was booked as a non-refundable room and I was never expecting to get my money refunded but a courtesy credit towards another night at a Best Western would have been EXCELLENT customer service considering that it was late on a Wednesday night without any special events happening nearby to warrant a sold-out hotel for this location so I am sure they had plenty of unsold rooms available. Clearly me being stuck in another country not by my choice would have been a great opportunity for this particular hotel to try and help take away some of the burden with what had become a very stressful situation for my family. I contacted (a company that I LOVE doing business with!) to ask if I had any options concerning this room reservation that wouldn't be able to get used due to reasons beyond my control. The customer service agent at called this particular Best Western to see if they would be willing to do anything, even offer a discount or anything, for the unused hotel room that I had purchased. Best Western flat out said no, they were unwillingly to do anything at all to help with this situation. Even though their hotel was not to capacity and it would have been such a great “customer service move” on their part to try and help ease the stress and make things a tad bit easier for their customer, they opted to just do nothing and wouldn't budge and had zero intentions of trying to help with things. If Best Western needs that little bit of money to THAT extent then they should have it but it is for sure that they will not be getting any more money from me for a very long time, if ever. There are way too many other hotel chains that have nicer hotels for the same price per night or less, and who have always tried to make me feel as though I am a valued customer, not just a booking.

"Best Western New Orleans Airport Food was not being replenished, had to ask for a table to be cleaned. The hot items (es"


This is a new and very comfortable location with easy access to the airport. Desk staff was friendly and the place was very clean. Breakfast was not up to par. Food was not being replenished, had to ask the attendant for a table to be cleaned. The hot items (especially the sausage) were not good at all.

"Swampland Thanksgiving"


This is a relatively new hotel that I thought I was booking a suite. Not quite; it had a sleeper sofa with a most a comfortable mattress and not even a dividing wall for privacy. No sheets, bed spread or pillows left me making a trip,to the lobby. The breakfast had items that should have been hot, but they were Luke warm at best. Try eating Luke warm powdered scrambled eggs and sausage links.

"Awful experience"


Check in on our arrival they gave us a room with a very soiiled comforter, terrible breakfast. Messy dining area. Rotten bananas, eggs and sausages were half done and cold!!! Maid didn't clean our room!!!

terri s, Guest Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Hello PatrickaX528IX, We're sorry we didn't provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you'll give us another opportunity to make it right.

"pretty good stay"


the hotel is in the middle of nowhere, which is standard for airport hotels. Picked up from airport and they dropped me off at the Avis terminal. Free wifi, wasnt sure about dining options. Well priced

"THANK GOD!!!!!!!"


THE SERVICE, STAFF, AND THE FOOD were all QUITE EXCELLENT. THE room was very attractive and contained a bed that was very comfortable!!! The atmosphere of the hotel just spoke volumes with a cordial ambiance that is inviting, welcoming, and very warm and home like, to say the least! It is a rare combination of character traits to find at one locale when referring to a hotel, but the BEST WESTERN PLUS NEW ORLEANS AIRPORT HOTEL, KENNER LA possesses such traits as these already mentioned and so many more.

"Friendly Staff and comfortable Hotel"


Arrived at 11pm and was checked in quickly by a friendly and courteous lady at front desk. She even grabbed me a cup of coffee whilst I was checking in. Organised a grab bag for breakfast as I was departing early next morning. She couldn't have been more helpful, booked early morning call which was bang on time. Room was comfortable and clean, all in all a first class place to stay if you need to be close to the Airport!!! Thank you for great service! I shall return!!

"Convenient, clean & friendly"


Everyone, from pick-up shuttle driver to drop off back at airport; front desk, dining room, housekeeping, were friendly and helpful. Room was clean, comfortable, and quiet. Friendly atmosphere 'rubbed off' on guests.

"Great Stay in a weather pinch"


We stayed in this hotel when hurricane Nate was coming through town. The staff was very helpful and accommodating. It was not close to town, but if you want to be near the airport this is a vine location.



Good sleep, park car for $8 day, shuttle to and from airport by BW. Breakfast was good with cooked eggs, meat, waffles, juice, and coffee. Fruit and yogurt was a bit sparse but still good. Very friendly.

"Clean, affordable, lots of nice amenities"


From the moment I stepped into the lobby, I knew that this was a place that is much more than above average and I secretly relished the fact that money wise, I had found quite the STEAL. This place has a business center, excellent breakfast offerings, clean, updated rooms, impeccable and personable staff, and more. Highly recommend!

"Family stay"


We had a late checked in, 2 double bed rooms for 5 adults and 2 children. Hotel front desk and staff were very friendly and helpful. Its a nice newer hotel near the airport so location was excellent. Convenience store/gas station and a subway right next door to hotel open 24hrs. Hotel does provide free breakfast which was good for the kids. There's a swimming pool that my grandsons enjoyed everyday during our stay. Beds were very comfortable, A/C worked great, only con was the water pressure in the shower was weak and the tub is slippery so needs to have a rubber mat. Overall 5 night stay was well worth the cost and I would definitely stay there again.

"Very close to MSY & affordable too..."


First time at this location and I was quite impressed with its proximity to MSY, comfortability and value. Mid-evening arrival due to flight time, this location is only a couple of miles from the airfield. My room was clesn, comfortable and quiet...well at least until the train horn went off shortly after 6am, which was okay in my case as I woke up shortly before that. Even though the location is between a truck stop and the railroad, it was overall quiet here. I'm sure better real estate close to a major airport is hard to come by. The finish of the hotel is new and seemed well taken care of. There are at least a few places to eat at close by. I'd recommend this location based on this stay and consider it again in the future.

"Reunion "


This hotel is relatively new, close to the airport. Bed was great, I was surprised but didn't hear any airport noise. It is a basic hotel, nothing fancy or extra. No restaurant close for dining. Breakfast included.

"Our evacuation stay"


Needed a place to stay as we evacuated during Hurricane Nate. Hotel location was important to us as well as suites. Even though we arrived early and our rooms were not ready, the front desk clerk was awesome in making sure we were comfortable until our rooms were ready. Can't say the same for the tall gentlemen who was the manager I guess. Breakfast selection was disappointing, not tasty with cold and hard pastries.

"Awesome Hotel Experience"


Awesome customer service and so convenient to the airport with a very reliable free shuttle service. Kayla was the front desk person who was very friendly checking us in for the night. When we told her that we had an early morning flight and needed to be at the airport at 4:30 am she told us that she could arrange for the driver (who usually starts at 5:00 am) to take us at 4:30. She prepared a grab to go bag for breakfast that we picked up the next morning. Tina was the staff person in the early morning and was pleasant to talk with as we easily checked out and waited for our ride. This hotel staff is one of the most accommodating and friendly we have experienced. The hotel rooms are clean and we loved the larger than average rooms.

"Nice hotel at a good price."


Clean, well maintained hotel near the airport. Felt very safe with its well lit parking lot and the whole building was key card secured after dark. Staff was friendly and always available at the 24 hour front desk. Room was very clean and the beds were comfortable. Would stay again.

"Great hotel experience"


When I come back to N.O. I will definitely stay with you. To some degree a hotel room is a commodity. What makes the difference is how you are made to feel when you stay there. Your staff made me feel special and I am grateful.

"Caring Employees"


Laeeq, Kayla, Raquelle and Tina were a big help to all of us who stayed there as a "overflow" hotel for a convention we attended. I don't know what we would have done without them, shuttling us back and forth when it was really not their job to do so. We let them know how much we appreciated them. These were dedicate and caring employees for sure.

"Takin' It is in The Big Easy"


The Best Western Airport hotel is a clean, well-kept establishment one can use as a base of operations when in the great city of New Orleans. Only 5 minutes from the Louis Armstrong International Airport and easily accessible to the other areas of the city, this hotel is a pleasure to stay at.

"Good Choice in the New Orleans Area"


Clean, Well Maintained, Good Free Breakfast, Super Staff, Great Beds and Pillows. This is a great alternative to paying 3X as much to stay in the French Quarter. Drive the 15-20 min and enjoy spending the saved $$$ in the great restaurants or at one of the casinos :-)

"Very Nice and convenient to NOLA Airpott"


This is a new location. The decor very warm. Staff very pleasant and helpful. Shuttle service to NOLA airport very convenient. Only draw-back is that restaurant options very limited..Subway and Waffle House in walking distance if you don't have a car.

"During Hurricane Irma, I found a great place to stay"


I recommend this hotel to anyone who is in the area. The location is very close to the airport and airport shuttle is provided. Pool and breakfast are provided. The staff is very friendly and willing to help meet all of your needs.

"Good enough"


This is the second time I need to spend a night close to NOLA Airport, and I really liked this hotel. They were very kind and the hotel is very comfortable. There is nothing at a walking reach, but I was able to get dinner in a great place due to the courtesy transportation to the surroundings.

"Close to the airport"


Close to the airport, very nice, downside is not a lot of food choices in that area. I loved my stay at this establishment, but the breakfast choices need to be more of a variety. Every one of the amenities they provide are nice and clean. The beds are great. The staff was very friendly.

"Amazing Night at the Best Western New Orleans Airport"


If you are looking for southern hospitality, the staff at this location meets the mark ! ! Toshiba Taylor made my stay comfortable, that I would recommend this property to everyone staying at the New Orleans Airport.

"One Night Stay"


I needed a place to stay for the night because I was picking up a friend from the airport. This hotel had airport shuttle service so in the morning I didn't have to find a parking spot at the airport and once my friend landed, they were able to pick me up and it was a breeze.

"Nice room, good breakfast, clean"


This hotel has been opened less than one year. My wife and I have now stayed there twice. It is very clean. Everything was in working order. Staff personnel were friendly and helpful. The room was plenty quiet and the bed comfortable. Breakfast was very good. This facility is totally non-smoking and (I think) pet-free.

"Clean and freindly"


Beautiful, up to date room. clean as clean gets. staff was always smiling.I would recommend this hotel to anyone who is staying in the area. Easy to find location. Microwave and refrigerator in room was very nice.



We were searching for a GOOD hotel near the airport and we found the perfectone! The hotel is almost brand new! Room was comfy, bed was good, but Ive had better ones. It was really clean. Everything was working perfectly. The staff is really helpful. Breakfast is better than other places with bf included, thats a plus!

"NOLA Airport Hotel"


This Best Western is a new building conveniently located near the Louis Armstrong Airport (New Orleans). It is an affordable alternative to the more expensive options downtown. Breakfast, which is included, was a full, hot meal including eggs, sausage and waffles. For my business trip, it was ideal.

"Best Western Kenner"


The hotel is new, very clean, wonderful comfortable bed. Excellent bathrooms, good internet service. A distance way from any eating establishments. Forget order for delivery - very expensive and a distance way as well. Parking is good. Front desk staff the day I checked - not so good.

"Great hotel for the price"


I stayed one night to catch an obnoxiously early flight so I was looking for proximity to the airport. The room was clean and comfortable, staff was courteous. For my needs on this particular trip, this location was perfect (price, location, quality), but I would want to be a bit closer to the city for a proper visit and I would expect to pay more for that.

"Great place to stay"


This hotel was a clean, quiet comfortable place. It was nice to get a goid nights rest before continuing on with my journey with my family. The breakfast was a nice addition to a good night's rest. I would definitely visit here again.

"Clean and friendly satff"


My family stayed in 4 rooms at The Best Western Plus on Airline for a family anniversary party. The rooms were clean and the beds were comfortable. The morning we had breakfast was my Mom's 84 Birthday. We celebrated with a cake and the breakfast host went out of her way to assist us with making it a special time for all of us. I would recommend this hotel and will return if ever in the area again.

"Nice hotel!"


Very clean. Comfortable. Close to the airport. Very welcoming staff. We spend a weekend and the experience was very pleasant. We really recommend this hotel. The housekeeping staff very helpful and polite.

"Stayed overnight for an early morning flight"


We chose this hotel because we often stay at Best Westerns and like the quality of their chain. It is only a mile from the New Orleans, LA airport. They do offer long term parking for about $8/day and a shuttle ride to and from the airport. The hotel is clean and the staff friendly. We left too early to get breakfast so can't comment on that. But, it does come with your stay. Would definitely recommend for flights out of N.O.

"Yikes! 4 Nights: No Maid Service!"


We visited NOLA to see family and stayed 4 nights at the Best Western. The room was clean when we checked in, but was never cleaned during our stay. The desk staff was pleasant, but the situation was never resolved. Would not recommend it for multiple nights.

"Nice, clean and quiet "


Close to the airport, we stayed here one night before having to fly out the next day. The room was clean and surprisingly quiet. We had to leave before breakfast, it starts at 6:30. We would definitely stay here again.

"trip to New Orleans"


Very nice and clean room. The evening check-in women were awesome very helpful and willing to even drive you somewhere within there travel miles. Even after a bad meal out they greeted us with a smile and willing to help us.

"Great Value"


Excellent room: clean, very comfortable bed (4 **** star bed), great amenities (microwave, etc). Awesome Breakfast: Highlight - make your own waffles, sausage, eggs, oatmeal, grits, sorted breads, bagels, muffins, cereal, etc.

"Quick stay"


Was an overnight stop. View wasn't great from the room but we weren't there for the view. Room was clean, towels a little moved around and toilet paper was not in. Had to put it myself. Breakfast was typical Best Western.

"Great stay for your money!"


The room was spacious, clean and everything was in working order. The treadmill in the fitness center allowed me to get my training miles it. Breakfast was good enough to get us going. Pool was small but clean.



Clean, not a bad price, but very unmemorable. The breakfast is poor. Unattended, dried out eggs, sloppy and messy waffle making area, and very limited to no fruit selection. OK if you need a clean place to get sleep for a night, but little else.

"Best Vacation Ever"


Best vacation ever, stayed at my favorite place Best Western Plus. Met my family here before our trip to Jamaica. Great Way to relax before our seven day cruise. Clean and comfortable and the staff was nice and helpful.

"Clean, comfortable rooms"


I had to stay an extra night in NOLA before my plane took off. This hotel is nice and comfortable. Breakfast is ok. No other restaurants around the area so I felt it a little secluded. Airport shuttle was on time and friendly.

"Does its work"


What can you say about an airport hotel? This one is clean, very close to the airport, has an airport shuttle available, good sized rooms but for the rest has no soul. But it does the job. The surroundings are a bit depressing but you will have a good night's rest. A downside is a lackluster breakfast. Come on, in this day and age, with a little effort you can put a decent meal on the table. And the paper plates? Come on.

"Overnight Stay"


We had an early morning flight and chose to stay here because of the proximity to the airport. They also offered a shuttle service to the airport, while leaving our vehicle at the hotel during our trip. Cost to park is $8 per day. Well worth the price, so we did not have to find a parking space and then walk to the check in area of the airport at 5 in the morning.

"Average Hotel in it's class"


We stayed 1 night. Check in was quick and as reserved. The bed was comfortable. There were hairs behind the sink. Beer and hair in the refrigerator. Otherwise the room was clean. Parking is free but very full lot. We parked in the gravel lot beside the hotel. Breakfast was average.

"Great Service"


This hotel is not far from the airport or the cruise port. The hotel offers shuttle service to the cruise port and airport if needed. There is no shopping near by, you will have to go to the city for that. Rooms were clean and quiet. Great stay!

"Convenient to airport"


It was a decent hotel, nothing fancy or special. There were little annoying gaps in service, like our hairdryer being broken and the cable not being hooked up to the tv. Yet, overall, it was clean, comfortable and convenient to the airport.

"What you expect"


The room was nice enough. The beds were comfortable. Cheap enough fare to the airport. However, the latch lock on the door seemed very flimsy, as it was attached to the aluminum frame of the doorway. Not that you should have to use it, just something I noticed. All in all, nice enough stay.

"Enjoyed Our Stay, Definitely Would Book Again."


We stayed 7/3/17 to 7/5/17 on a trip to visit relatives that stay close by. We had no issues whatsoever, hotel was very clean, room was up to date (relatively new hotel). Our king size was very comfy and the toilet paper was good quality (hey, that's an important but overlooked commodity lol). Continental breakfast was pretty much what you'd expect. We plan on making annual trips to Kenner, and unless we stay with family or I decide to test a more luxurious brand (on a good deal), this will be our hotel of choice.

"Extraordinary Staff!"


Amazing and clean accommodations along with the best beds I've slept on in years! What makes this hotel fantastic is its staff. I think Sid (front desk) and Laeeq (shuttle driver) must live at the hotel! They not only delivered what was promised, but they anticipated our needs. THAT is amazing! Very clean and quiet rooms. Our housekeeper, LIsa, was also great. Free breakfast is included in the rate which makes this hotel's VALUE unbelievable. There were all types of guests - people leaving on cruises, a wedding party, etc., There is no reason you shouldn't stay here. A HUGE THANK YOU!

"Best Western New Orleans Airport"


The hotel is in excellent condition and well maintained the front reception staff especially Sid was excellent. The room was mostly up-to-date but the internet was pretty slow. My only real complaint was at breakfast the lady who put it out that day was not very Timely. Breakfast is supposed to start at 6:30 which in most Hotels means that it's 6:30 everything is out and presented and ready to go. That was not the case here. The only reason why I bring this up is that sometimes customers have business, work and or have to catch an airline and if breakfast is presented on time it would make it a lot easier to be able to have something to eat before you continue with your day. Aside from the breakfast issue everything else was pretty good the room was quiet, well-lit at night and Safe. it seems to be in the more industrial area but very close to the airport which makes it convenient to getting to the airport.

"Enjoyed my stay!"


The staff were very polite during my stay. The room was very neat and had all accommodations (mini fridge, desk, ironing board and iron). The bathroom was spotless clean and tidy with proper amount of towels. They had shuttle to the airport. Would recommend.

"Would be a great location for a Best Western Plus"


- We stayed here 05/15/17 - 05/21/17 for the Army Security Agency World Wide Direction Finders Conference. On entering the room we found the ice bucket had not been dumped, the coffee maker had the previous renters coffee pouch in the machine. No bath mat - tub was slick. Tuesday morning breakfast found the eggs over cooked - the brown crust was a clue. All of these items and several more were reported to the front desk in writing. On returning late Tuesday afternoon we found the ice bucket not dumped, coffee still in the machine and coffee service not replenished. The day manager was there - Sid - and he was concerned and personally brought coffee refills etc. It became obvious that there were problems with the maid staff on the second floor - poor training, lack of supervision, low expectations. All of the staff were pleasant and said the right things but you have to execute on the details not just talk about them. The eggs were over cooked every day we were there - crust and all. Others in our group of about 40 had similar problems off and on during the week. I believe the owners/management are indeed experienced but at the lower end of market where the clientele's expectations are low. At a BW Plus I have higher expectations. Would I stay here again? Yes the property is new, clean and fairly accessible to NOLA, the Airport and the Interstate so I would give them another chance. Note that food choices are fairly limited.

"Good Choice Near Airport"


Nice, modern hotel. Surrounding area is somewhat industrial and not very attractive. However hotel was clean, safe, very close to airport and reasonably priced. Airport rental car return is literally 2 minutes away.

"Very nice hotel"


This hotel featured spacious rooms with comfortable beds. It was spotlessly clean. The breakfast was basic, but good and there was a nice small pool. No whirlpool though. The staff was very friendly and accommodating. There was a nice fitness center. The shuttle to the airport was very useful. My only complaint was that it was an industrial area and there was some noise from a train.

"Excellent Experience"


We stayed at the hotel because we were flying out very early the next day. We would definitely stay there again the next time we are in the New Orleans area. The room was clean, everything was in great repair, and the decor was very attractive. The front desk staff chatted with me about a bad experience I'd had at the airport, and by the time the paperwork was done, I was relaxed and smiling. Everyone went out of their way to see that we enjoyed our stay, and we really appreciate it.

"Appropriate for the price and the location"


Room was nice, breakfast was good, Some minor, but annoying issues. Tissue box had only one piece in it and no spare. TV Closed Caption would not work. If I find I need a place to stay near the airport, I would stay there again.

"Take Pride!"


Staff put me on hold twice. check in took 45 minutes - people were waiting in the lobby before me then the top blanket was so wrinkled ! oh and the view out of my window was a rusted metal fence I hope the hotel hires a few additional people so customer service improves

"Excellent Value"


Sometimes you find a great hotel at a great price in a convenient location. This hotel was exactly what we needed the night before our flight out of MSY. Clean, quiet, comfortable. The breakfast was just what we needed before our trip.

"Great location and Cleanliness"


Overall this is a great hotel to stay at that is very close to the airport. The breakfast was not that good. If you are looking to be close to the downtown or happening area of New Orleans this is not the place this place is convenient for people looking for a close hotel near the airport.

"Missed flight"


The shuttle to the airport didn't arrive on time so I missed my flight. The shuttle driver did not care that because they were late I needed them to hurry and get me to the airport. The driver was rude and the front desk clerk was not helpful.

"Great airport stay"


This hotel was not only convenient but we were also greeted with several professional staff members and the atmosphere was very welcoming. The gentleman who drove the shuttle to the airport was efficient and very helpful with information. He was also very positive. We were always met with a smile from the front desk staff and housekeepers. The rooms were extremely comfortable and welcoming. We will definitely choose this facility again if we fly to New Orleans and need to stay overnight.

"Convenient and comfortable"


$75/night rate (Go Orbits and Best Western)! Also, not only was the king bed perfect in firmness and comfort, but the other chairs in the room were pleasantly comfi as well. Additionally, after closing the curtains for the night, there was very little light emonating from that area, so I had a great night's sleep. My sleep was also aided by a very quiet night, both outside and within the hotel's halls. As you probably know, hotels located near airports are not known for their quiet atmosphere due to heavy airport traffic, but the traffic from this hotel's position was much quieter than I expected. my enjoyable night was also aided by a very high-quality, relatively quiet air-conditioner. Probably my most enjoyable amenity was the speedy wi-fi service. Again, for a rate this low, I did not expect such good connectivity with no dropped connections. Further, though I didn't use them, tthe room was equipped with a fridge and microwave. There is also a complimentary breakfast offered, and I found the breakfast to be tasty and filling as there were eggs, sausage, fruit, and oat meal. So, I encourage all who will use the NO airport and need to grab a spot for the night, you'll be duely pleased if you choose to stay at this fine and affordable establishment..

"Great Place"


Will recommend this hotel. Will be staying here again. Ms Tina was very nice and courteous. Willing to help with any needs, for us and all guest. Thank You Ms Tina very pleased with service. I'v seen where all the staff was polite. The room attendants were as well. Breakfast was a little on the off side, was not filled enough, things were empty



The hotel was very nice, internet worked well, and the staff was great. Breakfast can be better prepared. It seemed like the person cooking rushed it. I would recommend anyone to stay here for the rooms and high-speed internet.

"Nice place to stay"


Personnel are very friendly and helpful. Beds are comfy. Room was clean and organized. Nice thick towels. Location is near the airport but not noisy. Good "free" breakfast with a variety of items. The hotel offered shuttle service to the airport and to restaurants within a certain distance.

"Super Hotel"


We have stayed in 25+ Best Western Inns across the southern states over the last 2 decades. I think this is by far the cleanest one yet. The staff was friendly and actively involved in maintaining the appearance of the environment. Even the manager was in on the action. I did not hear one airplane from my 2nd floor room even though we are next to the airport. We did hear one evening train but not after we want to bed. It is super easy to get to the highway and then to the French Quarter. When you go to New Orleans, stay here!

"Our Stay at Best Western"


This was the first time we stayed at a Best Western hotel and we LOVED it! The staff was very helpful, friendly and professional. Having the breakfast provided was a plus and we look forward to using Best Western AGAIN!

"Newer hotel near airport "


Check in was OK, came in at 3 and didn't have bedding for sofa bed and not enough towels after a couple of calls items were brought. Free breakfast (waffles, cereal, fruit, pastries), free parking. Atm in facility. Easy to get to. Would stay again.

"Great place to stay if you want out of the big city and near the Airport"


We stayed here while visiting New Orleans on vacation with our bus group. The hotel was new, clean and a very nice place to stay. The rooms were clean, and had a decent amount of room in them. There was a pool outside and nice pool area. They did offer shuttle service for groups . The airport is extremely close if you are flying and you can leave your car there according to a sign in the lobby. The continental breakfast offered a variety of food - hot and cold. The breakfast hostess Stacie was helpful, worked hard and was very pleasant. The beds are firm and high so be careful getting in and out of them. { the hotel staff got my aunt a stool to use} There is a 24 hour convenience store next door. I would stay here again if I didn't want to stay in New Orleans .

"Very nice updated motel"


This motel was very clean and updated. Easy off and on freeway. Lobby was awesome and beautifully decorated. I would recommend this motel to,anyone. If flying out of New Orleans, they offer park and fly.

"Poor Management "Let it go.""


It takes a lot for me to rate a hotel with a 1 rating, but the management of this hotel was very poor. I booked my hotel online through the hotel's website. I went to the hotel the following day to check in. The young girl at the desk told me she could not find my reservation. I showed her my confirmation email and she showed me that it was booked for the previous night. I understand that this may seem like my fault, BUT she said "Oh, you're like the 5th person that has had this happen to them! Think it may be a glitch in the system. You have to call our cooperate office to see what they can do." So I call the corporate number as I pace the lobby. The corporate office tells me that the manager of the hotel should be able to easily transfer the night over considering that I did not check in or out. I returned to the desk and told the girl what the office said to which she replied "Are you serious? They always do that! I need to call my manager." The girl goes to the back and relays the info to her manager on the phone. She comes back to the frond desk and says (and I quote) "My manager says there is nothing he can do, because the system automatically checked you in and out. And you just have to let it go and purchase another room for tonight." When I asked if I could speak to the manager, she said, "Ma'am, let it go." It is not about the money for me. It is about how the situation was handled. Needless to say, I went to another hotel that night.

"Satisfactory hotel"


We stayed 5 nights. The staff was very courteous and helpful at all times. The room was clean and the bed very comfy. I was not happy with the egg and sausage product that was served each morning, but the waffles were good. We would consider staying here again.

"Great Hotel Near MSY"


It was nice to stay in a new hotel. Quite Room, nice beds and a good breakfast. Staff was very helpful, with quick check -in and check out. There is a Subway right next door for a quick meal, especially if arriving late. Hotels is just minutes from the airport and very near plantation road for ease of visiting several of the beautiful plantations. Would stay here again.

"quick stay"


nice ,clean and quiet. very close to airport. subway sandwich shop right next door for eats or gas station store for snacks. also little casino next door for gamblers. shuttle was prompt and on time need to have phone number handy to call for pickup from airport.

"New hotel, clean and comfortable"


This was a new hotel very near the airport with easy access to the Interstate. It was comfortable and clean and very reasonably priced. The night time staff went out of their way to be helpful. the day time staff could have used a little more training. But all in all, no serious complaints.

"Amazing service!"


While I can't say much for the location of this hotel (near the airport but not much else), I can say that the hotel itself is a bit of a diamond in the rough. The lobby, hallways, and our room were impeccably clean. Our beds were comfortable, and the price was pretty great for families traveling on a budget. The one area where this hotel stands out above the rest is in service. Every single person that I interacted with at the front desk was friendly and helpful. This is definitely not what I have experienced in other chain hotels. I especially want to commend Kayla, who went above and beyond to help me when Expedia completely dropped the ball and lost my reservation, then tried to make me move to a different hotel even though I had prepaid for this one weeks earlier. She got on the phone with Expedia and handled everything for me, going way above and beyond what she should have had to do for a guest at check in. Every time I saw her later that weekend, she greeted us and was just so sweet and chatty. I can not say enough about how impressed I am with this lady. The day after I arrived home, I realized I had left several of my kids' outfits hanging in the hotel room. I called Best Western, and got Kayla again. She not only found the missing clothes, but offered to mail them to me on her own time! I travel to New Orleans several times a year, and I will probably stay at this Best Western every time now. It is not in the best location for me, but I do feel like superior customer service makes this hotel worth returning to. Thank you, Kayla! I will not soon forget your kindness.

"Hotel stay before early flight"


Nice hotel stay before very early flight home. Chose this hotel due to 24 hour shuttle service. During check in was told it was not available. Check in clerk was able to have another shuttle pick us up. Staff was great. Beds very comfortable, even got a breakfast bag to go. Close to airport, quiet rooms, reasonable prices.

"For Value its Above and Beyond"


It is so close to the airport, they will provide a free shuttle and a little lunch baggy with a breakfast of your choosing. There's not much in the area, but if you need a place to crash right before your flight I highly, highly, recommend it.



Manager was not available at times and staff could not solve issues . Staff was outside smoking and then they were bashing each other. Reservation was changed by a staff and it made me be charged double

"Good for an airport stay"


Got in late on a Sunday night, nice hotel to stay at prior to going into New Orleans for the week. Hotel fairly new so all things seem to be in good shape. Had an adequate complimentary breakfast to start the day. Check in and check out was quick.

"Great by the airport"


On a great place to stay and be able to park your car as you go on your trip this is the place. Not only do they have great rooms and a breakfast but you can park your car for $7 and get a shuttle over to the airport great staff to help you along the way excellent rooms

"Tale of two cities.........."


This hotel was like the tale of two cities. We checked in when our flight arrived late at night and then we stayed at the property again the night before our flight out. The property: I have absolutely nothing negative to say about the property. The hotel is brand new, everything in the hotel is brand new, everything works just fine and everything we needed for our short stay was in our room. It is in an industrial area, so except for an occasional train whistle, it is very quiet. The room was also very quiet and the beds very comfortable. Breakfast was great and the wifi was very strong. This hotel is five minutes from the terminal and was an extraordinary value for the money. I searched all hotels in the area and this one was very reasonable. The staff: This is where it gets crazy. The first night, everything was great. Shuttle was quick picking us up at the terminal. We were greeted warmly and the check-in process was fast. From terminal to room was probably 20 minutes. Then there was the return trip. There were two people working the front desk and only one customer ahead of me. For whatever reason, we waited 20 minutes to check-in. The one front desk employee was on the phone the entire time standing at the desk (have no idea who she was talking to). The other employee was checking in a guest, but she deviated from the check-in process to assist with a bunch of other issues and listen to her life story. I finally got waited on and instead of taking care of me right away (having waited so long), the front desk person starts dealing with phone calls and other issues. Meanwhile, the other desk person is still talking on the phone. So I mention that I need to take my rental car back to the terminal and I needed a ride back. I get to the terminal and then I call the hotel to ask them to pick me up. Three times, they picked up the phone and put me on hold without saying anything. I waited 5 -10 minutes on hold and would just call back to be placed on hold again. So my issue is that you answered calls while waiting on me at the desk, but when I call, you put me on hold. Bottom line, answer the phone for 20 seconds so I can let you know I need a ride and you can get the van rolling. The shuttle drivers were excellent. All of them were prompt, very nice and hospitable. Overall, I would stay there again and recommend this property, but the 3-11 crew may need some additional training.

"Start of vacation"


We had booked a cruise out of New Orleans and I had never been there so we came a week early to visit the sites. The hotel made us feel very much at home. It is New and very clean. I was concerned about getting to and from the port and the manager reassured us their bus would transport us for a small fee. They did deliver us to our ship making our trip worry free. We had the breakfast everyday and they had a great selection. They have a very nice pool and tables where we sat and enjoyed the evenings. They also suggested places to visit while we were there. We will definitely stay there again when visiting New Orleans. I have to say that the manager was very hard working guy. We owned our own business and would loved to have had him as an employee.

"Nice hotel."


Hotel was clean and a good location to everything. 12 miles from French quarter. Not a bad drive at all. Staff was nice and pleasant. Pool was clean. Rooms were clean. Parking is free and there is a shuttle but we didn't use it.

"One word: NEW"


Brand new hotel in the industrial area just down the street from the airport. Clearly a place to stay before or after a flight. Nicely decorated. Room was large and very nice. Did I mention it is new? Only problem was that we had an early Saturday morning flight and the hotel shuttle was screwed up. We made a "reservation" the night before, but apparently the clerk did not know what she was doing regarding not only our need to get to the airport, but for others as well.

"Good Airport Hotel"


If you need a clean airport hotel, this one is great. Not fancy, but everything looks and smells new. Staff is friendly and helpful. It's perfect for an early morning flight-just grab your breakfast and go.

"Unclean sheets"


Sheets had not been changed in 4 rooms at the least. Light by bed did not work. I was charged twice for the room. The lady that cleaned our room was clearly leaving dirty sheets on beds. We were taken to 4 rooms before we found clean sheets. And, I still had to request a clean top sheet for bed! Girl (Kayla) was very helpful and took pictures of the beds w dirty sheets.

"Great experience."


Great hotel to stay for a short trip. I was in New Orleans for business and choose to stay here. Rooms were very clean, front desk welcomed me and was very friendly. All of the hotel staff I encountered actually was very friendly. It was an amazing experience. The only problem, I received an unrequested wake up call from the hotel at 4am. Aside from that it was very easy to rest and relax in my room.

"Comfortable and good location"


Great place to stay before or after a trip. Easy access to MSY airport. Quiet, clean and easy to use. Will certainly use this facility again. Rooms are surprisingly very quiet although a few blocks from busy airport.

"Great Hotel"


Flew in late the night before we left for a cruise the next day. Stayed here because of the good reviews. Rooms were very clean, beds super comfy, breakfast was very good. They also offered a shuttle bus service for $15 a person that took us to the cruise terminal. Only complaint-they do not offer any airport shuttle service, since they are so close it would be nice if they did.