Best Western Plus Houston Energy Corridor

Check for any breakages, and in particular, make sure your television set isn't broken. My wife and I stayed here for five nights in April 2026. When we first got to the room we spent ten minutes or so unpacking and then turned on the telly. It was broken beyond repair. I went back to reception, where Flo Vega, the general manager, instructed the receptionist to give us another room. Neither bothered to go to the room to check on the TV. Halfway through our vacation, and following me complaining about the WiFi frequently not working (it remained broken for all five days), Flo turned up at our room and had a lengthy conversation with us, during which she mentioned the broken TV which "cost five hundred dollars" and that it had been checked by three different people prior to our arrival. We assured her that we hadn't touched the TV, or even leant anything against it. We didn't think any more about this until we returned home and I noticed the credit card bill was much higher than the agreed rate. Called customer services, who confirmed that Flo had charged us $500 for the broken TV. I wasn't willing to spend a small fortune on transatlantic phone calls, so I emailed Flo three times demanding a refund. No response. I suspect she also didn't bother responding to the credit card company after I raised a chargeback claim, as it took a couple of months for Visa to finally refund the money. We visit Houston at least at least once as year and this was our hotel of choice until this incident. Well priced and in a convenient location next to the I-10. It was refurbished a few years ago, but this year we noticed a bit of a decline in the general upkeep. Fixings and fittings getting tired, and a noticeable downgrade of the free breakfast. This and the useless WiFi already meant we would be looking elsewhere for our next trip.

One night in the Energy Corridor of Houston in room 428. Hotel is maintained very well. Room and facilities were exceptionally clean including the mattress. All the staff members I encountered were exceptionally polite and friendly. Wi-Fi worked very well. I'd stay here again.

The hotel itself is not bad, with internal courtyard. The rooms are clean and the beds fresh. The only thing I didn't like about the rooms is the AC. It smelled really bad. The pool is more like a big bath tub…, but it's nice if you want to chill. The breakfast is rather poor.

This place cancelled my reservation because they stated they attempted to charge me a deposit before my arrival. They claimed when the card declined they tried to reach me (before my trip) and blamed it on AAA. I was stranded at midnight, in a sketchy area because they sold my room. I had to walk 15 minutes away and stay at a more expensive hotel. 1. I called corporate and they never reached out to me. 2. They placed the blame on me and AAA. 3. When I arrived there was a huge coffee stain in the lobby and police were there. Never again. Please don't book here if you can avoid it. I booked this place because all of the positive feedback. I will never again risk my safety for discount.

Great location, easy on/off of Highways 6 & 10. Clean and modern, good breakfast. Indoor pool and fitness room. Gated parking lot. Great value!

This hotel is in a great area of Houston. We felt safe here. The free breakfast was great! It includes eggs, sausage, biscuits, gravy, cereal, juice, yogurt, bananas, apples, muffins, bagels, toast & make your own waffles. 2 areas for coffee. There are two elevators. Our room was nice with 2 queen beds. The ac could have been a little cooler-but overall we enjoyed our stay. Great price for this location.

The best thing about this hotel was how quiet it was; that's number one for a good night of sleep. I didn't hear a peep out of anyone from my room. The worst thing was the $50 pet fee for one small dog under 20lbs, which almost doubled the price of the room. The location was fine, easy to get to, the fruit at breakfast was a little overripe, but overall things were clean, the workers were friendly, the place felt safe, and the water for my morning shower was hot! I spent more than I wanted, but it was a good experience otherwise.

This was a Descent hotel in descent area Would stay here again if were in the area Perfect place for the meetings we needed to attend. Room was clean and staff was friendly. Several restaurants close enough to get to even by walking. Room met our needs.

Very modern, clean hotel with friendly staff. Suite was very comfortable with a separate bedroom. Everything worked perfectly. Having gated parking that required a room key made us feel more secure leaving the car in the lot even though the area is very safe and well lit.

I stayed at this hotel this past weekend for two nights. The facilities look fine, though the hotel is a bit old, but it's not a big deal. The room was okay, but I do have a complaint about the bed and the pillows. The bed was super uncomfortable, and the pillows were like couch cushions, not comfortable at all. In fact, I woke up with a headache both days. When you stay at a hotel, you expect to rest, and they should have comfortable beds and pillows. I asked at the front desk, and they told me that was all they had. I would only return if I had no other option.

One of the better BW you can find. Rooms were very clean and beds comfy. The breakfast is fast, but Bacon should be added to protein offering. 1 of 2 treadmills had a missing safety key and all free-weights had been stolen - I think because the rack was there but no weights.

What a wonderful,and peaceful stay we had at the Best Western Plus Houston Energy Corridor.The staff is an awesome team of courteous,and caring individuals.Upon arrival,Ms. Mia greeted us with a smile,and kind words,making everyone feel like family.Next was Mr. Sal,the hotel engineer.He was such a blessing with his knowledge,prompt help,and true concern for every guest.Then there is Ms. Latisha,who even in the middle of the night,was so nice in answering questions with patience and understanding.Upon checkout,Ms. Adriana was a delight to talk to.She also was all smiles,and funny.Made my morning brighter by just being a genuine person.This quiet,and relaxing stay is indicative of great leadership by Ms. Flo Vega.Thank you for a delightful stay,and assembling a team that are assets to the Best Western brand !

Don't expect much out of this hotel. We asked our room to get cleaned and they just made the beds and didn't even collect the trash. The staff is generally rude and unwelcoming. The breakfast is OK. Spacious rooms are the only good thing I found in this hotel.

Front desk clerk,Yesica approached us as we entered the front lobby returning from breakfast,she told us we did not belong there and we needed to leave the hotel was for paying customers mind you we had been there 2 days at this point,we asked her to get her manager she then called a member of maintenance who aggressively approached us as we were seated waiting for manger,he told us to get out we can't be there, again this is being done in front of other guest who's having breakfast, front desk clerk then states she's calling the police ,please do and where is the manager,she calls the police tells them she has 2 people in the lobby that's not suppose to here we are stating drama and disturbing other guest which all was a lie,nothing was said to after requesting the manager, so 7 police officers show up,one being the aggressive cop(Chen) at this point still no manager but I'm satisfied with officers being there so now I talk, advised clerk to look up my name she see that yes we beling there,now she's looking stupid maintenance man dissappear but instead of her apologizing she tells us to get our things out the room and leave,finally the manager comes off the elevator with her shirt on backwards with the negative energy her employee feed her before checking anything tells us we have to leave I told her she might want to check with her employee before moving forward at that time she found out we were guest at that hotel and immediately stated to apologize realizing that the front desk clerk has them all looking stupid and racist . Very embarrassing .we did record the interaction and made a formal complaint

Stay was okay, could be better. All in all it's a hotel used by all. It was in a nice location, convenient to I-10 Freeway. Room could use more tables, night stands and luggage holders, especially for occupants in groups of 3 to 4. There was no extra space to put anything. Who wants to put things on the floor. Didn't even have space to place my cup down closer to the bed. The mattress didn't fit the platform it was on, so couldn't sit or sleep close to the edge or mattress will go down. Just a flimsy situation. Also didn't like that of your traveling co-ed no privacy to get dressed by bathroom sink cause it was on the outside in the opening. You'll have to get dress with no mirror or counter space to place the clothing you're putting on, unless you're outside the shower area. So once you do get out the shower you're getting dressed between the shower and toilet. There was nothing to watch on the television and no where to hook up a fire stick, looked all blocked up purposely. Noise was okay until the last day being next to a connecting room someone was coughing loudly like they needed a doctor and vomiting. I was praying it didn't seep through and get any of us sick. Other than the issues stated it was alright for a quick place to sleep and price was reasonable.

I went to spend the 4th with my son and the hotel was Excellent, clean, especially the pool and just overall I enjoyed my stay without any problems.

Good location, fast free internet, good hot breakfast and friendly staff. It is great value and will stay again.

We had to unexpectedly move put of our house after a tornado came thru Katy Texas and we ended up in a hotel until we find a decent house to rent at a decent price

My daughter and I prefer to stay in the best western hotel she loves how comfortable the beds are how clean it is the fact the the pool is inside I love the hospitality the work efforts put in to a comfortable stay! Awesome job!!

After coming back after midnight, our room was not clean. Told the front desk and after looking in the book, it said it was cleaned. I had to go back to my room and bring the dirty towels to exchange for clean ones. Also, get more amenities and a trash bags. That was inconvenient. The carpet in the room needs to be deep cleaned. There was something sticky on the carpet. The breakfast was OK. Got there late one morning and the sausage was overcooked and the eggs were swimming in something dark. During the busy times, needs to be restocked often. Coffee machine was broken one morning. The beds were a little uncomfortable. The mattress need to be turned or thrown out. It dipped in the middle.

Very good hotel at a great location with an awesome breakfast buffet. Fitness center, swimming pool and a coffee desk available 24/7

The hotel is perfect for a relaxed stay. The room is ok but the ac is very loud. A lot of neighbor's noises can be heard all the time

Stayed for 2 nights in a King Suite; bed was very comfy. Room was very clean and temp comfy. Both elevators were operational and clean. Breakfast items were plenty and delicious. Parking has a secured entry gate and opened exit gate.

I had an early MRI scheduled at the MD Anderson radiology center that was within a mile of the Best Western. Very convenient. The amenities were all in working order and the room was comfortable and clean. A bigger TV than in some hotels was a plus. Wish I had the time to have had some breakfast, maybe next time.

Nice, helpful staff - got a room on the ground floor. Comfortable beds and bedding. Great sized TV. Our preferred place of stay in Houston. Great location. We will be back. We didn't bother with the breakfasts but noted they only had margarine and OJ wasn't available for 2 out of the 4 days we were there.

Stayed while taking care of business. The receptionist was very friendly and helpful and did her work with a smile. That always helps. Breakfast was hot and good with a few people around so not overwhelming. Will stay again when I head this way. Rooms nice and clean and good towels. Bed firm and clean .

This hotel is perfectly located if you need to go to MD Anderson Katy location. It's very clean. Housekeeping was on top of it. Breakfast is free and food was fresh. The front desk staff was very helpful. It's also an easy location for Uber/lyft to pick you up and DoorDash.

I came with my spouse my son and really loved the service the rooms were great and the breakfast was hitting every single day and the pool area was also a good place to vibe and spend good quality time with family

Arrived late to the Greater Houston Area and needed a nice affordable place to stay. Found a room at BW Energy Corridor and it was wonderful. Comfy beds, clean lobby and hallways. Breakfast was just right! Only missing was Philadelphia Cream Cheese for my bagel.

The only warning I would give to others would be to not get a room facing the big highway if you are sensitive to noise. It is loud all night long. Everything else was very good - staff, cleanliness and hotel in general was excellent

When I got there, easy check in rooms were clean. Beds were comfortable. Property has an indoor swimming pool that was nice and warm. Perfect will be staying there again if in the area of Houston. Breakfast was good not eventually breakfast. But good enough to get the day started waffles Sausage eggs cerial yogurt bagels toast coffee ,milk etc

This hotel is not super fancy but it's clean and safe. Never had a problem with the rooms and I've stayed there multiple nights. Breakfast has many diff options. My only complaint is the ice machine only works on 1st floor.

Due to A/C issues at a family members house my wife and I decided to get a room. We were in town visiting her mother while she was in the hospital. This Best Western was absolutely perfect. The front desk clerk was friendly and helpful with dinner recommendations. Everything about this last minute stay was perfect. We'll be staying here on future visits.

I really enjoyed my stay, the staff was wonderful and treated me like a celebrity!!! Check in was quick and easy, I ended up getting a little I'll while I was there and I was vomiting everywhere and the house keeper came in and cleaned my room and made sure I was feeling ok, she really went above and beyond, and for that I'm grateful

Renovated hotel with a pretty lobby/atrium and a large, clean breakfast area. A good space in which to hang out. Relatively new marble flooring creates a nice sense of calm. The room had fresh finishes and carpet and full-sized pillows - one soft and one firm for each of us. Very large TV in the room. Plenty of electrical outlets at bedside tables and at desk. Good water pressure in the shower. Vanity is outside of the bathroom. Nice, large, clean breakfast room. Great hot breakfast options with eggs and sausage, but no potatoes or tortillas. Waffles, breads, cereal, yogurt, juices. Folger's coffee. We were here just for a night. It is the level I expect from a BW+ at this price. Would definitely stay here again.

During our stay, it was so quiet and relaxing. The front desk associates were so friendly and helpful. The Rooms were very clean and I felt comfortable there. Every area of the room I would definitely recommend

We stayed for a weekend and the staff was very helpful and the rooms and amenities were excellent! Everything was super clean. A big plus now a days! I know where we're are staying at our next trip out of town.

We happened to stay for a night with family. The rooms were super clean, the staff members were friendly. The complementary breakfast was awesome. We will book again if we will have to visit Houston again in the future

This hotel is clean and a good value if don't mind driving into Houston when visiting. It includes a free breakfast with decent options IF you are not watching sugar and carb intake. Skip the bar next door for food=HORRIBLE! and check out Blue Agave which was less than a mile away or any of the other restaurants located on the same street.

The stay was wonderful from customer service, housekeeping breakfast Parking excellent They go beyond expectations My fiancé can't stop talking about the front desk staff how they greeted us etc…………….

You need to use this facility. Nothing could have been better. Facility like new! Staff friendly, helpful, competent! Breakfast area was clean, well attended & food was very good; ! Price was great! We really enjoyed having our pets!

When a room cost $90 and pet rate is $50 it is very disappointing, what was disappointing is website says pet price is $30 . But room was a good place to stay. Previously would stay frequently when it was Drury hotels.

We used to stay here when it was a Drury Inn which we loved. I love the new paint job and furniture in the lobby and breakfast area. Good breakfast, too. Only negative is they closed the hot tub in. I missed that! Also the parking lot is very well lit!

The hotel was very clean. smelled good. staff was very nice. literally only nit picky things i would say is maybe offer more than 1 meat for breakfast. There was only sausage. and two, the water took a while to get hot . you have to turn the shower on then leave it running for a few minutes for it to actually get hot. other than that everything else was fine besides the elevators took a lonnnng time to come lol.

The Best Western Plus is one of the many fine hotels in the Houston area. We enjoyed the variety of amenities provided. As we consider traveling in the next few months, The Best Western Plus facility will certainly be in the mix.

Quick check in. The staff was very friendly and the room was comfortable and clean. Breakfast was good too. Okay restaurant next door which was handy. Wish I was staying for longer. What more could you ask for?

Room was great so was the staff. I have used this location on more than one occasion and I choose it because it's clean and I feel safer here than most places. I will continue to use this hotel, it's definitely worth the money!

The staff was so friendly and professional. I really appreciate the fact that they had an EV charger on site, The breakfast was good and there was plenty of it; and never a line. I also used the fitness center and was surprised by the modern equipment in the room. There weren't any sanitizing wipes but a housekeeper came by regularly to clean the equipment.

It wasn't anything to blow my mind, it met the minimal of my expectations. We encountered a problem as soon as we got there which management dealt with, somewhat quickly. Breakfast is OK, nothing too special. I did feel that if they were going to serve opened pastries and use paper plates, then they may as well have utilized bulk sealed pastries. Nothing extravagant, or over the top. Very basic, but I have high standards when it comes to value, and cleanliness. My bare minimum standards were met. Staff was helpful and nice. There is a bar right next to it (practically se parking lot), so if you don't want to encounter the noise issue, asked to be on the opposite side.

The husband and I stayed 2 nights for our 11th wedding anniversary. We were very happy with our stay. We would definitely stay there again. I would recommend this hotel. The rooms were very clean. The hotel's security was A+.

Front desk person very nice and Accommodating, would have liked it to be a little cooler on the rm, but it was comfortable, very clean. Breakfast was good! Loved the coffee . Highly recommend! Indoor pool and workout room looked very nice

Was in town for minor medical procedure. I took my time carefully selecting a place that would be clean, in safe area, include breakfast, and within my budget. This Best Western Plus was all of these things. I was at first confused by the outdated photos on the TripAdvisor app, but the updated photos are accurate. The entire hotel was kept very clean. This included the pool and gym. Although I didn't use those amenities, I did walk by. The room was nice & comfortable. The hotel was very quiet, not busy. Also I was pleased with the breakfast.

My son and I had a very nice, short stay here. I was coming for a quick visit from Indiana. My husband started planning my trip, and asked me about staying here..being from New Castle, Indiana, The Best Western has always been a good staple , good time, and nice rooms, good atmosphere..so, I'm always up for staying there when they're available. This one was, exactly where I needed it to be, the area in which it's in was nice, loads of things to enjoy and do...plenty of good food all accessible...from the time we walked in, and checked out, the ENTIRE STAFF was very nice, very pleasant...I'm a hotel breakfast girl, and I loved this one too! Our rooms were nice, cool from the a/c, bathrooms clean, everything clean, beds were spot on! Didn't use the pool, as I was on limited time, nor the gym, but they also looked very nice and clean! Will be back to stay in October!

I enjoyed staying here for two nights in June 2022. When I checked in, I asked for a quiet room and the staff said the higher up you are the more likely the room is to be quiet. It was very quiet which is exactly what I wanted.My floor appeared to not have that many people there or they were super quiet and the floor seemed to be nonsmoking which was great. The room was not 100% clean, a little dust, but I was satisfied with the level of cleanliness. The room had a dated decor but it is what it is. The front desk staff seemed professional and I did not have any issues. Check-in and check out were very smooth. The breakfast options were fantastic. The pool was great. The exercise room was nice but small, so if more than two people are there it can feel cramped. Not for the minor downside. On the second day, something happened with the shower water pressure and it was very underwhelming. If I had stayed for longer, I would have asked to change rooms. The AC/vent did not have any option to turn off and it was too much cold air, so I put a towel on the vent and something heavy to hold the towel to cover the vent and that was much better for my nighttime sleep With all of that said and done, I would recommend this hotel. I would definitely stay again. Side note: There are lots of eating options within a nearby drive including fast food, different cultural options and more. Not that many "touristy" things to do nearby and it is very far from the airport but that's ok since I was mainly looking for a good deal and a nice quiet hotel with professional staff and that is exactly what I got.

Counter staff very friendly, Breakfast was good and hot and the dining area was very clean. The rooms had very comfortable beds and the bathrooms were clean. I would recommend this establishment to anyone passing thru Houston.

Average Hotel close to businesses and companies in the Energy Corridor. It used to be a Drury Inn but has been renovated. Good value for the price. Found it to be clean. Breakfast could be improved. Besides the usual options (bread, bagels, waffles etc.) there were only two hot items: some kind of scrambled egg patties and breakfast sausage. Overall would consider it again for short stays only but not for extended periods.

The room was hot and smelled very bad. Need more pillows. There was a crack near the air conditioner casing. The parking was ok. The front desk attendent was polite. It was quiet enough. Would like more vegan options for breakfast.

Kimberly was great at the front desk and answered all my questions cheerfully. This wasn't my first time staying at the hotel and she remembered me. Breakfast was on time, hot, and a great variety to choose from.

very clean and comfortable room! i didn't use any of the amenities but the room itself exceeded my expectations. would highly recommend for a short stay! the counter staff was lovely and polite. can't think of anything bad of the place.

The front desk staff is always very pleasant and accommodating. I enjoy knowing that the facility is gated and my vehicle is safe. The indoor pool allows you to enjoy without the outdoor elements. The overall value is great!

Came to Houston for a weekend get away. The bed was very comfortable and the front desk was very polite and helpful! It's in a pretty good area and was pretty central to the area we needed to get to. It was very good. The only downside was that the road noise is very loud

The hotel is located in a convenient location to easily connect to either side of the Katy freeway. In addition, the park and ride facility nearby made it more convenient to use the bus to Memorial City and Houston Downtown.

The hotel shows its age. The ceilings are low and the decor is mismatched. The room was small but reasonably clean. The bed was mediocre. My only real complaint was the noise from the lobby and the interstate highway.

Seeking a quality hotel for my family during our stay in Houston, TX, I am eternally grateful in finding this Best Western Plus. I was immediately impressed with the ease of access in navigating their website, and the preparatory emails Best Western provided that: - highlighted the projected weather for the dates of my stay with them - instructions on routes to take to best get to them in Houston, TX - and, a distinct breakdown of the associated fees I would face once I made it & checked in. Arriving at the hotel, I was meet by a patient & knowledgeable receptionist who explained in depth: - the hours that the free breakfast would be held & where it would be held - where to find my room in the hotel - how to use my room key card. In my room, I was highly impressed with the cleanliness & spaciousness of the room. Myself & my family are not the "smallest" of people & we were comfortable throughout our stay.

The accommodations are the best. From the check in to the check out, clean rooms, everything worked, and it's quiet. I can't think of anything negative to say. This is a super value for the price. I highly recommend this hotel.

I came in for a business meeting and glad I stayed at this location. The staff was friendly and helpful. The room was clean and a pretty good size for a king size room. I took advantage of the treadmill and wish I would have had more time to take advantage of the indoor pool. It was a full breakfast, area was kept neat and clean.

Stayed at this Best Western + for three days. Situated right on the access road of Interstate 10 west bound that provided easy access to the highways for quick travel to all locations of the Houston Metroplex (quick being a relative term in Houston traffic). No noise was heard or noticed from the highway and overall the facility was very quiet. The hotel grounds and interior are clean and well maintained. Parking is secure via a arm barrier gate activated with your room card. A full hot breakfast was provided with different items on the menu each day. The room was very clean and of average size. The bathroom is quite large with only one awkward design where the hand washing sink is on a narrow counter between two walls. There is barely any room to put your personal care items on the counter, let alone multiple people's. Other than that, a very enjoyable stay.

Although the price and location are great this hotel could use a few updates and repairs to their rooms and surroundings. The room had unsightly cords, no USB ports, the TV usage was outdated, you have to look at a paper for your guide, the entry smelled like smoke and the room sink was clogged and the AC unit was noisy.

They didn't have breakfast; they did have a large lobby to work from when we were no longer in the room while waiting for our flight. No shuttle to the airport, we had to use Uber. The rooms were clean.

We went for a family function. The front desk lady Flora made sure that all my family was on the same floor she went and made sure we all had the extra towels we had requested ahead of time. Then the housekeeper was Adriana she gave us trash bags and gave us good directions to a very nice restaurant close by. We will be coming back in December. Job well done. We had so much fun at the pool with our families.

I was very impressed with the staff at this Best Western. They made you feel like family. The room was spectacular and they did not feel burden when asking for more items needed to accommodate our stay. They have a great team and I can't wait to go back. The GM even asked us how our stay was and if there was anything she can do for us, it made me feel like a hotel actually cared about their guests. She was very hands on and that's great to see from a guest perspective. Thank you guys again and we look forward to going back. We have family up there so we'd definitely recommend to anyone heading that way!

Took my wife to enjoy an evening out away from home. Enjoy this location because we need not to go far for entertainment or food because there was a bar and grill next door. Despite being a weekend, it seemed like the desk staff was vigilant of everything going on in the hotel. We enjoyed the king deluxe room it was quite spacious. I had a floral arrangement delivered for her and the staff was so gracious to have it in the room for a great surprise. Despite breakfast not being fully open the to go bags had a breakfast sandwich and a variety of other items in there. Thanks for all your help Adriana.

My family of five stays at this hotel anytime we are in the Houston area. The front desk is always pleasant and quick at check in we usually check in later in the evening ready to get to our room and rest. I've had a great experience with Rosa at the front desk checking us in the last couple of stays. They usually help us with places nearby they recommend to eat. The pool is by far my boys favorite part it's indoor which is great way to beat the heat. If we have had any issues or questions they are always ready to service. We will definitely continue to visit.

This hotel was extremely unprofessional. I sat in the hall for over 15mins waiting for someone to help us get into our room. After I told them that I was going to write a bad review, they said that they have to charge us for FOUR people staying in the room which couldn't be farther from the truth.

i like the place ,the location , the room service . the recieption and really i enjoyed the stay so much the only concern was no breakfast was served as suppose to be as marked on reservation service included , they served us with us with carry out sandwiches and pork was only option , for religious reasons we do not eat pork ,so that was really bothering us to search for food outside the hotel on early morning

The telephone in the guest room did not work, and I had to use my cell phone to contact the front desk. When I took my granddaughter to the swimming pool, as I sat and watched her swim it felt like I was in a sauna, there was a coffee maker in the room, but no coffee, and around 10 o'clock housekeeping came banging on the door saying that she was just checking. Housekeeping should know which rooms are being occupied and which rooms are not.

For an overnight of $75.00 a night room, they charged us a refundable $150.00 room deposit in case we "damaged the room or smoked in it". I have been charged room deposits before, maybe $50.00 for "incidentals". But for room damage?? Super friendly experience! What kind of clientele do they have staying with them?

I had originally found a place near hwy 6 and it was complete garbage, they lied with their reviews and pictures were misleading. After I was able to get a refund the first place that I was able to make a quick reservation was this Best Western Plus. Totally turned my trip around and I was absolutely excited to stay in such a nice place where I felt my money was worth the stay. Staff was absolutely amazing especially the cleaning maids. They handled all the things we needed especially having a special needs child and a newborn. The room was really nice and clean when we arrived and the amenities were great as well. Pool was clean as well as the inside gym. Will definitely be back now that I can earn rewards with Best Western rewards!

I would give this room a 5 but it was next to the interstate and was a little noisy. My fault for picking the location though. The room was very nice and very clean, as was the rest of the hotel, and the price was outstanding! Highly recommend this hotel.

Best western was great choice for me and my family the beds was so comfortable my girls had so much fun in the pool, my room was awesome! The hotel staff was very friendly and helpful. The hotel was close to everything great location. Looking forward to coming back this summer.

Excellent Hotel great staff very informative lobby was gorgeous.The Hotel was very well lit ,you had to use your key card to get into the parking area that was a plus ,rooms were very nice and worth the price I paid I Beds were very comfortable.Overall I give this Hotel 5 Stars I was very impressed

Take my word. Save your money and look at other hotels. This place is dirty and scary with weird character hanging out on the premises. There is a strong need for law enforcement at this facility. This place is not safe....stay away!!

The Plus in the name has to be for the addition of excellent service and kind people like Mary Ann! Thank you for a wonderful stay!! The room was clean, the staff was excellent, proce was great, and the breakfast snack was very kind!

Everything was beautiful the arrival the stay the condiments the atmosphere the location and the courtesy praise the housekeeping they were on top of their job they came at a reasonable time and I was very well accommodated

I have been staying at several hotels in Houston and Katy lately due to my medical condition. Out of the several locations I have stayed at, this has been the best! I will be staying here again... we also enjoyed Christians Bar & Grill next door!

They power went out 3 hours after checking in . Then said power has to be out for 2 hours to get money back. Went to the front desk the next morning & they won't give me my money back because they said the rooms was already heated before power went out! My room got cold within 1hour! Horrible experience ever ! This is exactly why I don't stay in hotels !!

Avoid staying at this hotel. Manager Maria was rude, belligerent, unprofessional and lacked basic customer service skills. Her approach very threatening and obnoxious. Overcharged and even locked out my rooms a/c did not work and room had no phone.

The hotel was still unpacking furnitures for the lobby, so, I wasn't able to use it. The lady at the dest then informed me of extra charges- pet fee of $50, additional $10 a day. I didn't have a choice because I was evacuating due to Hurricane Laura. The room was nice and comfortable, there's a coffeemaker, microwave and mini fridge. But there was no coffee!!!! I asked the front desk, I was informed that it's on order from china! I asked what time they serve breakfast, since it was advertised free hot breakfast buffet. Again, that turned out to be false. I was given a muffin, breakfast bar and water in a brown bag! The front desk lady is not very helpful nor friendly. I was considering staying one more night, since my house still has no power. She said I have to pay regular price since my first 2 nights were booked from bookit.com and they gave me the discounted rate for the third night. She didn't even offer to help or find out what is available for evacuees. This is my first time to stay at this brand hotel and I don't think I'll come back or use this chain of hotels again. The only friendly person was the housekeeper!

With most hotels, I don't grade on a curve, but there were actually many advantages with this property recently acquired by Best Western. There were many construction workers on site, so some floors had to be blocked off entirely while work was being done. Even parts of the parking lot could not be used with a lot of the construction debris and all that went with it collected in the south, so visitors had to only use the west parking lot. That was no problem since there currently aren't a lot of travelers right now due to COVID-19. With that being said, I still had a good stay during the two nights which I traveled. It was a happy surprise, considering all the renovation taking place around me. The room I stayed in was just right, with just enough space to move around in (It was a standard one-bed room). The bed was nice and soft and sleep was never an issue. The shower was great, with the five choices of spritzes and pulses to make for a clean experience. Air conditioning was just perfect, and I set the temps to a satisfactory level to keep the room cool. The only real problem, if any, was the TV. Satellite is usually never good because the signals often fritzed up. They could use an expanded cable package instead of satellite; that would just work a lot better. In addition, this hotel has two places for elevators, but the one which was actually available for use was the one right off the lobby, a partial-window elevator where you can see the goings-on outside. It's a nice touch. And that lobby is already gorgeous with its decor and high ceiling where you see four concourses on four floors. When all the renovating is done, I have faith that this is going to be one incredible place! This SureStay hotel has won me over. I mentioned that it was a happy surprise, but it wasn't that much of a surprise since Drury Inn used to have this property and design, and the building is still in great condition. Even got a good deal for a very good price. And all of the front desk people were fantastic! It's enough to make me come back again. Also, folks, there are lots of restaurants within six miles of this place, and nothing is far away. I urge you to plan ahead for restaurants (I do things online), as Houston is a very large city, with this great hotel location right there in the Energy Corridor. Don't miss this!

A male young Staff member laying on couch, when we needed service. He stayed he had to wait until someone else get there. No coffee maker Staff had to go get one for room. A needle was in the room someone had to remove it

I've stayed here numerous times when it was a Drury Inn which in my opinion was very nice. It's being renovated so is looking even better. The rooms were clean and comfortable. The staff was very friendly. I didn't eat breakfast here so can't comment on breakfast fare

If you just want place to sleep it's not too bad. But if you expect a nice breakfast forget it. The location was not that great if you want to go a place to eat there nothing that is close by. There is nothing close by for enterment. The mall is pretty far away.

I booked a room for 4 night in March. After the first two nights I asked for the room to be made up and the sheets to be changed. I came back to the hotel at lunch on the third day to find the same bedding still on the bed and the bed not made up. I asked the front desk clerk to make sure this was corrected before I returned at the end of the day. When I returned that evening the Bed was made up, however the same sheets were still on the bed. I told the night desk clerk about the problem and she said she would make a note of the problem and have the manager call me the next day. The manager never called me the next day and the bedding was not changed the next day either. When I checked out I again discussed the problem with the front desk clerk because at 9am the manager still was not in. He also told me he would let the manager know and have them call me. I still have not heard back from anybody at the hotel about these problems. I will be going back to the hotel next week as the prices are good for the rooms and it is close to where I am working, but if I have one more problem I will cancel my stay and go else where.

It was a well priced hotel on Priceline and it met my needs and expectations for a quality night stay. I would have extended my stay after the first night IF it was necessary. It in the midst of renovations but this did not prevent me from have a restful night sleep.

Very nice, comfortable hotel. Rooms are great value for the price. Nice chooses for breakfast And there are quite a few close by options for lunch, dinner and/or drinks. Location is very easy to get to.

I absolutely loved it here! Friendliest staff you'll ever meet! Brenda for sure was OUTSTANDING always smiling and being the best anyone can ask for in an employee. Room was perfect! And breakfast was great!! I am totally going to book back here when I fly back down to Houston!

We chose this location because of the indoor pool and breakfast. Pool was fantastic. Breakfast was ok. Facility was clean and all employees we encountered were great. This location was under construction when we visited. I would stay here again.

I stayed at this hotel recently for 5 days with my family and was not very happy with my experience. The check-in was not great at all as the front desk guy kept wanting to sign me up for their rewards program (which I was totally not interested) instead of giving me information about time for breakfast and other valuable information pertaining to the hotel and getting my room. He was unfriendly and could hardly hear what he was even saying. The breakfast was also not that interesting. House cleaning was not professional as they knock on the door and just barge in without waiting for response. We had a broken iron and it took over 30mins for another to be brought after I had to speak Spanish to the house cleaning people. The management should train their staff on basic customer service. The rooms were okay, not too big but served the purpose for sleeping. We had small fridge, microwave. Close by (like 5 mins walk) is a bar and opposite the property is a shopping centre if you needed to get some basic groceries. A car to move around is very important if you plan to stay in this hotel or in any hotel for that matter in Houston.

If you want to have a wonderful experience with literally the friendliest staff ever stay at this hotel.Everything was so easy and problem free from the moment I arrived.From check in to check out it was perfect.Breakfast was so good also and lots of choices and plenty of food available.I cannot say enough nice things about my experience there.However,my only complaint is that while there is indeed an indoor pool,which was nice,not big but decent sized,there is not a hottub.That was the only thing that was a disappointment other than that I highly recommend you stay there.

The room and area around it were nice and clean. Structurally and the set up remind me of hotels that were new back in the late 80's. The breakfast was average or a little below--very few options compared to others I have seen. Also this hotel is rated 3 stars by Priceline and I'm just not sure why. 2 stars is more accurate. There was nothing bad at all about the stay here--it was just very average. One thing I don't like is the BW policy of holding $100 for incidentals. I travel a lot for business and have stayed at many of the other chains. None of them charge that much usually on the low end around $20 per night up to a higher average around $50.

from start to finish this staff made sure to get to know me and my family. The work space and internet were great to conduct work and reach out to my clients.We will be back again due to the experience recieved while in Houston.

Better if the low end hotels only because it use to be the Drury Inn. I stayed a few months ago when it was Drury and returned to be SORELY disappointed. Breakfast sucks even when they don't run out of food. Bones of hotel still good for now but sure it won't last long so don't overspend for your stay.

I came into town for business and have stayed before at the Drury Inn. Was surprised to see that it had been bought by Best Western. I wasn't happy at first at all. The day I checked in was the day it went over to new management. For the first 4 days I had nothing but issues with the new Mgr. He was rude, very unprofessional and computer illiterate. I was going to go to another hotel and talked to the GM and she promptly took care of the problem and I have had an amazing experience ever since. I was going to stay a week and i stayed almost a month. The facilities were the same as the old place but they are in the process of a total remodel and upgrade. At no time did this interfere with my stay or comfort. As far as the staff, even being shorthanded as with any switch over, everything was clean and done. They also made me feel like a family member and not just a number or guest. Ms. Flo went out of her way to fix the billing issues I had with the old mgr no matter the time or if she was even on duty at the time. The GM's, Hinesh and Esha are professional, and very approachable no matter the reason. I will say that I have never ever seen a GM work as hard as I have seen Esha do. She does the work of 3 people and always with a smile and great attitude. I would highly recommend this hotel to anyone traveling to Houston and the Energy Corridor area. I will stay here and recommend it to all of my business associates and friends when traveling to Houston.

This Sure Stay is located in a great area. The pricing is very reasonable for the location and the rooms are very nice. The staff is very helpful. The free breakfast is decent. If ever back in the area, I would stay here again

Good location on Hwy 6. Value for money and clean. There is free parking, 24hrs checkin, reasonable breakfast option, car rental is next building to the hotel. It is also about 35 mins to both Hobby and IAH. airports

tbis property. Was a different bra Rd hotel and best western has taken over and are in the process. Of upgrading it and making it into a. Best western . The staff very nice good location off. Interstate. Near shopping food businesses. Etc

This hotel was great! Very clean & comfortable! Hotel staff was welcoming. Bed & pillows were wonderful! Very quiet while I was there & the value was fantastic! I will definitely stay there in the future.

I stayed at this quiet little hotel for the weekend with my sister and 3 year old son. I was greeted very warmly by Christine and Kenya. They gave us all the relevant information, including shopping recommendations after learning we were there for a shopping trip. We went to the room to find an extremely clean room. The pool area was very well maintained. The beds are super comfortable and we slept very well. Breakfast was delicious, and Kenya and Christine greeted us again and asked how our night was. Kenya even went around to pick up plates that guests were finished with. The food was all the correct temperature as well. The breakfast lady even helped an elderly lady with a Walker by fixing her plate for her. The next day we got up and checked out very easily. The parking lot was clean and well lit. The area was quiet despite being next to the freeway. And every staff member we came in contact with was so friendly. Highly recommend this hotel!!