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Clean, comfortable room, excellent Front Desk service and the hot breakfast was great. A special thanks to Alisa Jolie. She handled the preparation, serving and busing with a smile. She also recommended places to visit. We are planning to visit again next year for vacation.
The beds are very comfortable. The property was clean. The staff was helpful and friendly!! I would recommend this place to anyone! Great get away. The location was central to everything we needed. Breakfast is wonderful. I found plenty of things to choose from.
Awesome place close to the downtown area. Very comfortable bed. The breakfast is a must, lots of variety. Every staff member was polite and attentive. Special kudos to the 2 ladies preparing and working the breakfast!!!!! This will always be my go to place when visiting Hot Springs
When coming to Hot Springs we like to stay here! Great staff and super clean! Great breakfast! Location is perfect for going downtown or to the lake! Oaklawn is just across the street as well. They have a great pool too. Rocky's pizza is within walking distance.
Loved our stay at Winner' Circle, convenient to racetrack/casino and the best little bar in Hot Springs, Crosswalk's!The check in is so easy, rooms are great. Breakfast ladies are the best! Always hot and very good. Everyone is just do nice! Beds are very comfortable too
Beds are comfortable, the pillows are soft, rooms are clean, the staff is excellent! The breakfast was the best hotel breakfast I've ever had… amazing!! Best Western is consistently good. I would highly recommend this location (Hot Springs, Arkansas)
Clean with a very comfortable bed. Easy check in. Breakfast was cafeteria style and very good! The staff was very friendly and available to help with anything. Great location with easy access to all things Hot Springs. Will make this our "go to" stay in Hot Springs.
Me and my son had a great time for our birthday weekend (my 50th his 32nd). The staff was very accommodating. The room and grounds were very clean and well-maintained. Breakfast was excellent. We had a great time and would highly recommend this lodging to anyone. Excellent location for anyone visiting Oaklawn and downtown Hot Springs, especially for an occasion such as ours; a true OG getaway
Rooms are very clean. Comfortable bed. Breakfast is great. Good variety. Friendly staff. We recommend this hotel highly. In a great location. We stay here every time we are in Hot Springs. Good value for the money. Love the perks of being a diamond select member
This was the cleanest, most quiet hotel! The bed was super comfortable too! Our dog had a fabulous time in your dog park! We came for our 1 year anniversary and every employee we encountered was fantastic!! Breakfast was hot and so many options! Close to downtown! Thanks again y'all, we can't wait to come back 🥰
Great location across from the track and casino, very clean and nice rooms, friendly staff, and the best hotel breakfast and cooks! They know how to spoil you! There is a nice pool, and great local “dives” within walking distance….pizza, bars and breweries.
Very clean and friendly staff. The outside area is always clean and well lit. They even have laundry room to do your own laundry. Very nice outdoor pool. The ladies in the office are always willing to help you. The hot Breakfast every morning is great and the ladies are very sweet and go above and beyond to make you feel at home.
Stopped at this Best Western on a road trip so we could visit the town of Hot Springs the next day. Our evening check in was great. The receptionist Stormy was so sweet and friendly giving us all the info we could have needed for the night including setting us up in a room with the "good AC" :) (meaning she actually read and honored my request comments). We were towing a little Uhaul box and parking was an initial concern per some reviews, but they have a big overflow lot with tons of space. Its lit and there's a camera on the light pole, so we were fine with parking a little bit away from our room. The parking immediately in front of rooms is tighter. The room was simple, clean, and comfortable. As it's a little bit older, only recommendation I have would be to update the lighting, as it was a fairly dark room. But we were going to sleep so it was OK. Didn't use the pool, but it was definitely clean. We went to breakfast the next morning and were pleasantly surprised that a staff member, Alisha, was wearing gloves, serving hot foods cafeteria style. She was also incredibly friendly and helpful. She gave us a map of the town and some tips on the best burgers, pizza, and bath house. She also had a fresh pot of piping hot coffee to instantly replace when it tapped out. Staff was exceptional and this hotel was very nice. We would not hesitate to stay again.
Have stayed at this location previously and was glad we stayed there again. The room was spacious, clean and comfortable. The location was easy to get in and out of. Close to shopping, restaurants, and the downtown area. Right across the street from the Racetrack/Casino. Would definitely stay at this location again when travelling to Hot Springs.
The girls at the front desk are the absolute best!! Location is the best.. across the street from the track!! Room was clean. Pool was clean and blue. Parking was ample. The grounds are well manicured and maintained. We stay here everytime we go to hot springs
Loved the handles for opening/closing curtains. The courtesy soap smelt so great and it felt like lotion. The help were all so friendly and helpful. Not too pricey and just across street from Oaklawn Casino. The room was clean. The air was cold. The breakfast buffet was awesome!
This was our second trip here...GREAT service and we had a wonderful stay. The continental breakfast was great and the staff very friendly and helpful. I would recommend a stay here anytime you are in Hot Springs. All the staff we encountered were very helpful and courteous, clean room, and no issues with anything.
Had a great 3 day stay here around a month ago, just now getting around to making a review. Check in was super easy and took less than 5 minutes. Akia was very helpful in showing where important locations were, she even gave me a map with the top destinations, she was very friendly and helpful. She also sent a text the next day asking if anything was needed. Very nice! I've never had anyone do that. Free breakfast is provided every morning. I was given a room right by the pool because they didn't have a lot of people there yet so that was nice. I don't believe I ever had anyone put in the room next to me so it was nice to watch movies at full volume. Also the janitor team will not enter the room unless you ask them to, so that is nice. The room was very clean and maintained, and in good condition. I will be staying here again if I come to Hot Springs.
Friendly helpful staff both night shift and morning shift. Breakfast was delicious! Room was clean and comfortable! Needed a last minute room to stay overnight for an early morning medical appointment. Microtel declined my booking.com reservation because i am a local resident unable to stay at my house that evening. Fortunately, Best Western Winners circle welcomed us with open arms!
This place ia located by many atrractions and historical sites. Breakfast is awesomeand the staff is very nice! The hotel it self was built in the 70s maybe 60s, but they did a great job upgrading and brongs back the early years of staying in a hotel. Beds were comfortable and nice table for two if ypu order out to eat. Walking distance to Oaklawn, Capos Taco, Phillips dining and some bars! Great place highly recommend!
This place is the best. I travel from Texas all the way up through Minnesota and several states to each side. Winners circle is top of the list i look forward to. The breakfast area is the best i could ever hope for in a stay. The ladies year you like family.
The lady at the front desk made our stay!! Truly. Whatever she's making isn't enough money. She was incredibly nice, funny and amazing customer service. The rooms were super clean and we felt safe within the fenced in property at all times. We were worried about the contents of our truck bed but weren't after we saw cameras and secure parking. We'll come back for sure and recommend to others.
I wish I could remember the front desk lady's name. We stayed on 7/9, checked out out 7/10. She was very friendly and sweet. Breakfast set up was one of the best I've seen. Hotel was really nice. I would definitely stay again. They even had a dog play area.
Enjoyed our stay here, and LOVED the breakfast building. The food there was better than most as well. Pool was fine. Tub drained slow but other thank that no problems. Clean room, good service.
The stay was amazing! The rooms were a bit dated, but the staff was phenomenal. Alisa, Julie, and Angie were the best breakfast staff we have ever had. They were warm, pleasant and attentive. The food was hot every morning and they made you feel like family. We will definitely visit again.
Hotel sent me a text letting me know that my room was ready. Reception was friendly. The room was small. Refrigerator contained a freezer section. Both worked well. The bed and pillows were comfortable. TV and internet worked well. Room was quiet. The on sight washer/dryer were very expensive and didn't work well. $2.50 to dry a small load of laundry and everything came out still wet. I ended up turning on the heater in the bathroom and dried the clothes in there. Breakfast buffet had a server dishing the food behind glass. Everything was tasty and there was a nice assortment. Not very friendly staff in there.
I love this motel I have never had a problem here and the beds and pillows are awesome the breakfast is always good
Family of 5, we had the room with 2 kings and a living room area with a pull out sofa. Room was huge, beds were so comfortable! Breakfast was great, had a nice pool. We were very pleased. Definitely put best western on my radar for our future family trips.
Older motel but the room was clean and all the staff was friendly and very helpful. Really great breakfast buffet. We ould definitely book a stay again. We reserved an upstairs room, not knowing there wasn't an elevator. (I have difficulty climbing stairs) The desk clerk was already checking for a downstairs room when we walked in the office. (I was using my cane). It was a quick adjustment. The room was quiet, could not hear the people on the back side of our room. Thank you for a great stay.
At first glance, I was not sure if I would enjoy staying here, however we had a great stay! The room was spacious, clean, and the bed was comfortable. The breakfast was good, and the staff were very friendly and provided everything we needed. We did not get a chance to try the pool, but our room overlooked it and it looked clean. Also I was surprised at how quiet it was at night. Would definitely book again.
We always stay here when we go to Hot Springs. Front desk crew always have a smile, a kind word, and are ready to help. Alisa, Julie, and Angie in the breakfast area are the best! They serve up great food that's always hot, and brighten our morning.
Wife and I've stayed in many different hotels and B&Bs across the US. This hotel is our go to in Hot Springs, and even our benchmark when judging other hotels. Alway clean, everyone super nice, and everything works as it should. You will not find a better place to stay. Oh, and the beds are great too.
The check in was very warm and friendly. We were given local guides and a map. Sensible price point paid, free parking and a good breakfast. It was nice to have a served breakfast, by nice attentive staff. Thank you ladies. The rooms are a little tired, and dark, but I feel this is represented in the price. As international travellers the room safe was very welcome. I feel this is a well run hotel.
The ladies in the breakfast room were the best. Alisa, Julie, and Angie made us feel at home. We do roadtrips every summer and this experience was #1. The room and front desk were also great. Julie gave us great information on were to look for crystals and we also became friends.
Clean, quiet, good parking, soft sheets, friendly and helpful staff. Just wish the room could have gotten a little bit cooler.
Could be better. Breakfast and service were great. Other guests were major problem. Not a good value overakl.
Very clean hotel!!!! Comfortable bed. Awesome staff. Great breakfast!!!! They strive to make sure you feel comfortable and relaxed. I would advise anyone vacating in Hot Springs to stay there. They even hand out maps and explain where things are located. They are located on the street where everything is located.
First, we left a hotel up the road due to a horrible experience... I was scared this might be the norm for the area. When we checked in at the Best Western the staff greeted us with understanding and truly made me want to almost cry with relief! Everyone had a smile and was incredibly nice. The room was cozy, the bed was comfy, and I slept comfortably all night. No noise at all. The breakfast was stellar! Angie, who was serving breakfast took the time out of her day to speak with us beyond just the normal conversating. We are looking to long distance relocate and she helped guide us in the right direction :-) they truly get a 5+ star A+ review from us.
The breakfast was amazing!!! Super nice staff, very clean rooms, nice an clean swimming pools. Roomy rooms, just wished they had pull out couches for family's that staying in one room!! But besides that had a good experience, very accommodating, parking lot was very clean to.
I would like to give this hotel a much higher rating because there are many good things about it. The location is good,across from the horse track/casino, the hotel staff are all very nice and the breakfast was good but I specifically requested a nonsmoking room and the room reeked of cigarettes. They gave us some air freshener to spray and claimed that we were in the non smoking section. I didn't know that hotels even had smoking rooms anymore. Anyway, that is the reason for my less than great review. I hate to do that because the employees were so nice.
Your staff was excellent! Stormy and Leslie at the front desk were wonderful! The ladies serving breakfast, Alisa and Angie are sweet, caring and a joy to talk to. I can now give you a 5+. I forget to send this yesterday. Is it 200 characters now?
Lady at front desk was very welcoming and happy to assist us with questions about things to do in HotSprings. Room was clean and ready when we arrived. They even checked in with us during our stay to see if we needed anything. Breakfast was delicious and service was great!
Love this place! Beds are comfortable, employees super nice and convenient to everything. We will definitely be coming back…. Don't let me forget the breakfast they serve. There is something for everyone and it is really good and staff super friendly
Nothing spectacular about this hotel as far as the room. Queen beds are more full-size. Does have a mini fridge, microwave, and a small table with 2 chairs. As well as a work space/desk with chair. Wifi worked great. There were a few hairs in the shower, not the end of the world. But definitely nothing here that screams come back soon. Except for the staff. Particularly the young lady who checked us in, I didn't get her name, very polite and informative and MOST of all the woman doing the breakfast. Her name was Julie. I'm traveling with my 2yr old daugter. (If you've never done so, alone, as a first time parent...it's difficult at times.) Julie fixed me up. The breakfast is dine in only but they do keep some to go boxes. She quickly offered this as a solution when I noticed the sign and said oh, I'm sorry, I didn't know it was dine in only, my toddler is asleep in the room. She asked what I'd like and then suggested some juice in the coffee cups because of a lid and then she had a square of cardboard to use as a carrying tray. She remembered me the following more and I showed up tray in hand. She asked about our adventures from yesterday and wished us safe travels today. For no other reason than Julie will I stay at this hotel again if I'm ever in the area. Thanks for your kindness and help, Julie!
Awesome front desk ladies. Good price and it was very clean, I like that it's gated with one way in one way out. Less of chance having your vehicle broken into Good location. It wants 200 characters so I'm adding more text to hit 200 almost there. Made it
This was the best place I've stayed in. Everyone that works there is amazing. Friendly, helpful, and very accommodating. The breakfast was hot and fresh. It's right across from Oaklawn, and close to down town. I would recommend this to anyone and this will be where I stay for my next trip there.
All staff were very pleasant and helpful. Room very clean and comfortable . Thank you all very much . Excellent breakfast . Location centrally located. Thanks ! Plenty of parking and easy access . I would refer to a friend positively . I would definitely stay on a return trip to HOT SPRINGS .
The over the top staff and dog park make this hotel !! Fenced in dog park was very clean. Our room was comfortable and clean.
We enjoyed our stay. Clean, convenient and friendly. Comfortable bed. Breakfast was delicious and the women serving were so friendly, kind and helpful. Check in was easy. Front desk friendly, efficient and helpful. My daughter and I stayed here together and celebrated mothers day weekend. Felt very safe at all times during our stay. We had made request for room location and they were perfect. Pool nice and clean. Well definitely be back. Thank you!!
The ladies at the front desk were great! Welcomed us and was very helpful with finding the place we were going. Their biscuits and gravy in the morning was probably some of the best I have ever had. The rooms were very clean and nice. I will definitely be staying there again.
Wonderful place Everyone was so friendly and the room was very nice Loved the balcony and the bed was very soft and pleasant Lady that was serving breakfast was super nice !! Did not get her name unfortunately Thank you for a great night in Hot Springs Location is perfect to visit Oaklawn
From the beginning to the end was a wonderful experience. The room was clean also the bed was very comfortable and last but not least the hot breakfast was very very warm and delicious also the ladies doing all the service Alisa, Julie and Angie but most of all Alisa want over the top GREAT my husband is very picky about his eggs and for him to want more eggs you ladies keep up the great work.
Amazing service always on top of housekeeping. Love the text service! Breakfast was okay, the biscuits and gravy were the best!!! Shuttle service may be something to consider for future. Love the location, next to and walking distance of Casino.
Rooms are just what you need for a stay in Hot Springs. Easy access to anywhere in town and several things to do within walking distance. Wonder Staff
Always clean, comfortable. The cooks and servers always have a delicious hot breakfast and are always available to help serve or assist with travelers needs . The rest of the Staff is amazing and friendly. Front desk always helpful in offering suggestions about local sites.
Very impressed with Best Western Winners Circle, Hot Springs AR. Special thanks to "Glenda" at the front desk for making us feel happy to drop by on our return travels. She was friendly and helpful. Another special person on the Winners Circle team is "Alisa" who managed the free breakfast during our stay. Alisa has taken the extra care to ensure the scrambled eggs were perfect. My wife and I were impressed with the extra efforts on her part to ensure the breakfast was great. Thank you Alisa for your attention to detail!
Great breakfast, free parking, accommodating to their guests, very friendly staff. Right across the street from the track and casino. Very convenient.
This is our go to hotel when in Hot Springs Very friendly staff Clean rooms and pool Excellent hot breakfast
Nice and Clean rooms. The beds were wonderful after a long trip. Staff was fantastic. Will always stay here when we are passing through. Seen the horse races were going on so we stayed 2 nights. Breakfast was good and the location was excellent
The cleanest and best place I have stayed at in a long time!It's very quiet,the front desk worker was so sweet!If I ever stay in Hot Springs again this will be my go to place.
Honestly perfect. Nice and friendly. The breakfast was 10/10. Couldn't ask for more. Definitely will be coming back next time I'm down that way
The breakfast was above average !! Truly enjoyed it. The bed was very comfortable, very clean. We called for reservations at the last minute and were able to get in. We walked two blocks and crossed the street to get to the race track. All of the staff were very nice, very accommodating. Will definitely stay there again.
The hotel is your basic Best western, but the staff is what sets it apart! We will stay here again just because of them! Glenda was the sweetest front desk lady I've ever met. I booked through Expedia, and didn't specify a non smoking room. Glenda put us in another room even though she didn't have to. Our room was clean and spacious. Alisha who worked the breakfast was equally sweet and helpful. We would definitely return.
The place smells like smoke . Rooms look like 1980 . Small showers and old . Only thing that's good there is the breakfast. Great ladies and breakfast. The rest is bad …. If you want to smell like smoke it's your place to stay . The front desk has great girls. But the smoking needs to go!!!
Very clean, quiet room. Beds and pillows really comfy. Lots of amenities available for guest use. Excellent breakfast and all staff very pleasant and helpful. Were in town to see the eclipse. Great location close to casino and businesses. Short drive to downtown Hot Springs and the National Park.
Great place to stay in Hot Springs when attending the horse races! The rooms were very clean. The staff were all super helpful. We enjoyed being able to walk to Oaklawn for the horse races and casino! We will certainly stay here again in the future!
The Good: I reserved the family room which had more than enough room with two king beds and a separate area that had a fold out full-size sofa that made out unto a bed, comfortable chairs and a TV in each room. The pillows and beds were the best and we love sitting at the table and chairs to eat our takeout. The price for the room was high ($358/night), but I wanted my grandchildren and husband to enjoy our only vacation planned for some time. They enjoyed the breakfast, but I stayed in my room for the following reason. The Bad: When reserving the room on BW website, I requested that I need the family room to be downstairs with NO stairs as I am disabled and have to use a walker. I will note that their website has no info stating that the family room is "upstairs only" which would have been the right thing to do. The Ugly: Upon checking in I was told that the family room is upstairs and there is only one family room on the property. I was given a stern comment when I told them I had specifically asked for the room to be downstairs only. I was not contacted about my request. As a result, I had to get help lifting my legs one at a time up 6 stairs and another 16 stairs each trip out of our room to get to our room! I never received an alternative solution. I'm not sure if some of this property is not ADA compliant, the trip to the family room certainly is not.
Alisa, Donna & Julie were absolutely incredible. Their customer service could not b improved upon--- smiling, looked you in the eye, they gave clear instructions, brought food to your table, listened to your food order & gave you exactly what your wanted, offered to get you anything else you wanted & cleaned up your mess!❤️ I will go back because of the way these 3 ladies work ethic!
My wife and I travel to the Crater of Diamonds in Murfreesboro at least once a year for several days but we always stay at Winners Circle in Hot Springs because of Elisa &company who runs the kitchen. Rooms are always clean and neat. Checking in and out is always smooth.
This property is very convenient to Oaklawn Park and Casino. Older, but well kept and maintained. Staff very friendly and helpful. Rooms are not huge, but fine for a good night's rest. Breakfast is good with plenty of options. If you are going to the races or the casino, this is a great option to stay.
We love the convenience to the track and casino. We always eat or get cocktails at Rocky's and crosswalk bar. Breakfast is wonderful. Both hot and cold fresh choices. We have been staying here for years. Overall is an older hotel but clean and has had some updates
My cousin and I had to find a last minute hotel in Hot Springs and this one had availability!! The lady at the desk (we forgot her name) was the BEST! She was so kind and funny and brightened our night (it was a very long night). Then, in the morning, we went to breakfast and Alisa and Donna served us. They were AWESOME!! They were so welcoming and cared for us like we were family. I have never been to a hotel breakfast quite like this. It is one I will never forget and, if I have the chance, I will be back!! Love you Alisa and Donna and desk lady. From Chicago girls. AKA traveling all 50 states girls, AKA Kelsey and Olivia :-) Thanks again!!!
The hotel was ok, nothing special, but was clean and Oaklawn Racetrack and Casino were right across the street. The traffic noise was loud, but thankfully we were at the rear of the property so it was not too loud. We had a AARP rate of $98 that we booked online weeks ahead of time, but upon checking out, we were charged $150 for the second night. The desk clerk said they always do that. I even asked about the two rates being on the check in sheet and when I pointed to the $98 rate and asked if this is what I was being charged, the clerk responded yes it is....but failed to tell me the other rate would be for the second night. I should have read the entire check in sheet before signing. Lesson learned...I will now read (especially if 2 rates are listed) the check in sheet and more specifically asked what rates will be charged for two night.
Great location! Room was nice, spacious and very Clean! Beds were comfortable, good nights sleep. Receptionist was Outstanding!! I think her name was “Stormy” She was so Kind and even though she was very busy she made sure everyone was greeted with a Smile and given the best checkin experience possible. Breakfast selection was Great and the Women working the buffet were Friendly and Hospitable! Highly recommend this location and would definitely stay here again!
Initially, I wasn't happy that the room smelled like a 3-pack a day smoking habit, but I got used to it pretty quickly. Everything is very clean and very nice. Maybe in my top 5 hotels I've ever stayed in. 5 stars. The free breakfast is easily the best damn breakfast at any hotel I've ever been to.
Hospitality is their business and they clearly understand the meaning of the word. From check-in, Perhaps the best breakfast in Best Western to check out & parking for Oak Lawn Race track which is directly across the street, what ever you ask for, the answer is probably "we can"!
We always stay here and love it! Rooms are clean and homey. The beds are comfortable. Staff is super nice! We love the breakfast and the ladies are amazing! The track is right across the road. I definitely recommend staying here! Funny story. We tried turning on the tv and it wouldn't work. We went and got help and one of the staff came to see what was wrong. In the end someone stole the power cord to the tv. We all laughed as she got another cord and replaced it.
This is my second stay at this hotel, and it was very pleasant. Hotel staff are very friendly and helpful. The room was clean, and well furnished. Parking was available in front of my room for convenience. Parking lot was well lit. The morning breakfast was good, and filling.
The ladies at the breakfast buffet, Alissa, Donna,andJulie are knocking it out of the park.and so. Is t h e rest of t h e staff. We were there on a motorcycle trip and needed to air up a tire the maintenance man brought over a compressor and we were back on the road . This place is impressive. Thanks for all you do.
Everything was good. Room was clean, breakfast was good, check in and out was easy. All of the staff, from the front desk to the people cleaning the rooms to the people cooking and serving breakfast was top notch.
Was a great stay,we love staying there,very comfortable and the hospitality is wonderful, we will be back,we have stayed a few times before,thank you for the kindness and stay,very clean rooms and comfortable beds and pillows,love the dog park for my pet,and provided bags for my pet,great breakfast!!!!
Overall very satisfied. Room rate was good. Room was very nice, clean and spacious with amenities. Good hot breakfast. Friendly staff NOTE: Only negative which was not a big deal was we had a bottle of wine we had just purchased and ask attendant for a wine bottle with a cork opener, but she said she was sorry she didn't have one. I guess looking back we should of bought an opener when we purchased the wine. When we were informed BW didn't have one we decided we didn't want to dress and go back out to find a opener somewhere as it was late and we were tired. Just thought it would of been something that the BW facility would of had. We didn't get to enjoy our wine we had just bought. Sometimes little things are big things.
We have used this hotel when we have needed to travel to Hot Springs for medical appointments. Our stays have been a great experience. Very helpful staff, very clean rooms, and a quiet environment in the surrounding area. We will continue to stay here whenever we need a place to stay in Hot Springs. Great location for access to whatever we may need.
Very clean, older motel with a high quality remodel and many updates. Reservations were easy to make online, desk staff were courteous and efficient, and the room was clean and welcoming. Our king bed was very comfortable and we appreciated the in-room table and two chairs to comfortably use our laptop or eat a quick snack. The large TV had DirecTV cable and it was user-friendly unlike TVs in other motels. I look forward to their deluxe hot breakfast in the morning. It was really great the last time we stayed here about 4 years ago. Definitely consider this fine lodging in your next visit to Hot Springs, AR.
Great place to stay! Staff is very friendly, great breakfast and coffee, and just a short walk across the street to the horse races and a NON smoking Casino. Great place to just get away for a weekend!
The room decor was beautiful, the bed was HUGE, and we had a safe, fridge and microwave in the room. Very nice and clean. I felt safe and I enjoyed the complimentary breakfast provided the next morning. The staff was also very accommodating to us.
Extremely friendly staff and clean rooms. Great free breakfast is provided too. We always stay here when we go to Hot Springs for the races and to visit the casino. It is close to restaurants and bars making it easy to walk to these establishments.
We stay here every year and as always, the staff is super friendly and helpful. One person in our party got sick and the staff were quick to help us. They used one of the golf carts to assist us with gettng her back to the room. The front desk staff even asked how she was doing the following day. Breakfast gals are all so sweet too.
Check in was easy, room was super clean, bed was comfortable, and we got a hot shower! Staff was super helpful and extremely courteous! This will definitely be our go to spot for all of our future trips!
I'm 78 and have stayed in hotels and motels a lot. I have always enjoyed a free breakfast. They are pretty much the same. The biscuit and gravy is one of my favorites. Alisa and Julie at the Winners Circle are the absolutely best I have ever eaten. Evey hotel and motel should take lessons from these two wonderful ladies.
We were there February 1-4th. Leaving the 4th. We stay there because the rooms are clean and across street from Oaklawn race track. The best reason is the wonderful breakfast prepared by Alisa/Jolie The food is so good and the ladies so friendly! Its a great place! C. Brite
Clean rooms, excellent staff!! NO issues checking in or out! In fact, even during racing season, the staff made accommodations for a last minute addition of a handicapped person joining our party!! THANK YOU BEST WESTERN WINNERS CIRCLE, HOT SPRINGS, AR!!!
Great staff. Super king bed, and the breakfast was very good. The motel has kept the units nice with clean carpet and nice paint!!! My wife and I slept well, the restroom was nice and clean. This gave us a good start to our day and our adventures!!!
The lady who checked me in was so cheerful and helpful. Valerie I think was her name. The room was spotless! And so Comfortable!!I was traveling alone for a funeral the lighting in parking lot I felt safe. I will be Back Location close to EVERYTHING.Thank you Elaine C.
The manager Melissa is rude!! I was overcharged for my stay… she threatened To place me on the abandoned list for there mistakes!! Melissa called my phone after my stay screaming about how she would take pay out of her employees check for mistakes she made…
This convenient downtown location has so many amenities it's had to list them all. I HIGHLY recommend this dog friendly hotel with its private dog park. Rooms are newly renovated and super clean. Hotel has a beautiful made to order breakfast in a dining room. Motor cycle riders will enjoy the bike wash. A sweet outdoor area with picnic tables and grill to use are available and pool. The employees here are many and took notch friendly. Cozy oasis. You are my #1 best western ever.
Amazing customer service and great rooms and breakfast tastes great me and my family will always come back and stay at the great Best Western. We appreciate the employees and they way they are willing to make us feel like we're at home. Thank you.
The room was so clean and fresh smelling and the beds are very comfortable.the people there are amazing and so friendly , this will be the only place I stay in hot springs ,I couldn't ask for any better.
The rooms were nice and clean but the customer service was everything. Kim and Leslie was very nice and professional. I appreciate the kindness. Will be staying again. Nice roomy bathroom. The lock box is a plus.
Clean rooms, friendly staff, and great biscuits and gravy. I am making this trip regularly for business purposes and every time I go I am met with the same smiling faces. They have a great attitude at this hotel, and pride in what they do.
I was genuienly surprised. At first, I wasn't too happy about the price but little by little I started seeing the value. It is an inn style hotel. However, the service was top notch. The representatives were very understanding. I was running a little late to check out and they worked with me no problems. Beds are sensational. Breakfast is pretty good actually. The gym is so so but was able to get some cardio in. Very pleased. And it's not too far from the center
Friendly staff, clean rooms. Every time I come to Hot Springs, I stay here. Breakfast and kitchen staff phenomenal. A full cafeteria style breakfast. The staff go out of their way to make you feel special. You can tell they love their jobs. They are one of a kind.
Everything was great !The staff,the rooms,comfy bed and pillows, the best breakfast. Sure enjoyed the pool. Close to everything. Washer and dryers sure came in handy. Anything you need ask at front desk ,and they are right on it. Will return
The hotel was in a great location close to everything. The staff were all exceptional and very helpful. Will definitely return. Highly recommend this hotel. The staff greeted us like we were old friends.
Our rooms were clean and comfortable. The beds were great. The lady at the front desk, Leslie I believe, was very friendly and knowledgeable. The ladies in the breakfast room are fantastic. Julie, Alisa, and Donna. They are friendly, attentive, and entertaining. It's these people that make it worth coming back.
Nice, cool room. Quick check in. Friendly lady in the office. It was 100+ degrees outside. The lady in the office gave us several cold bottles of water. The hotel was directly across the street for our music outing. This morning, the ladies in the breakfast room were efficient and very friendly. Everything was clean, fresh, and we had a delicious breakfast.
Clean rooms, friendly staff and great breakfast crew and food. The crew in the breakfast room were just the best. Good food and extra good service. I especially liked the juice in the small cartons...
This is my "go to" for the first night of a northbound road trip. Very convenient in a great location as it is an updated motel that is very well run and cared for. I recommend walking a very short distance to Rocky's Corner for lunch or dinner.
The staff was amazing! Best breakfast hands down! Great location for magic springs! We got the mini suite with our kids and it occupied us great! The room were so clean. I never stayed somewhere that was that clean before. Me and my family travel a lot. This was the best experience ever!
This is the second time my wife and I have stayed at this property. Since our first time, there has been remodeling and updating done to the hotel. On this trip we found the hotel to be clean and well-appointed. Our bed was super comfortable and the room was VERY quiet, even though the hotel was relatively well-booked. From the front desk to housekeeping, all of the staff was friendly and helpful. The breakfast was extremely good. The hotel is conveniently located and we enjoyed our two-night stay. We plan to return anytime we are in Hot Springs.
We expected downtown sounds, but didn't realized we were getting a dingy cheap motel experience with the Best Western name. Felt rushed with check in, found food crumbs in our sheets and broken tile in threshold of the bathroom. Also, expect to have minimal space for driving through the lot. My mini van struggled to manuever around parked trucks that were on the corner spaces. Honestly, I expected it to be a little better since we were staying at a BW. Felt more like some cheap hotel in the bad part of town. Also, why would you tell your guests that you've made fun of guests because they locked themselves out on the private balcony, so don't do it???
My husband and I booked a impromptu weekend trip in order to visit Magic Springs. I chose this hotel because it had smoking rooms, was closer to the park, and it was pretty centrally located to other sites and attractions. I love the fact that they text you to do an pre-check in. This is super helpful as it speeds up the process upon arrival. I also love the fact that you receive a text each day asking if you need anything. The staff was extremely polite and courteous. The breakfast was very good also. The staff actually bring your food to the table. The room was worth the price. I will definitely lodge here again.
Very welcoming staff and a good pool area but the room itself was tired. Breakfast was disappointing in no toast available but the staff were all lovely and accommodating. It's a car ride away from historic district but offered good value for money
This is one of the best, hospitable hotels we have stayed in!! Everyone at front desk is super nice. It's biker friendly w/ a bike wash. Wonderful breakfast in mornings & the lady who serves it is absolutely refreshing. Highly recommend!!!!
It was a great experience. Your employees are fantastic. What a great crew you have working for your company. It was very clean and everything worked. I didn't have to ask for one thing. The room was stocked as it should be and everything was in working order.
Its no coincidence their name is Best Western. Its always the best stay every time we stay here. The rooms are always roomy and comfortable and its a blessing that everything always works like it should. The beds are never too hard or too soft and you always have plenty of pillows that are "just right" to lay my head on. Count the pool, the spa and hot tub and exercise room and you are literally heaven on earth. Thank you for always being our safe haven and heaven every time we stay with BW. You are literally the rainbow to look forward too at the end of every day. Thank you for that and I dont mind saying BW is the ONLY hotel we have stayed with for the last 5 years and any & all future stays will be BW ONLY. You have spoiled us...and we love it! The free breakfast is always a bonus and your rewards program fantastic. Thank you for that
We chose this BW because of its location. We had never stayed at a BW. But we highly recommend this location to anyone who.is visiting the Hot Springs Ark area. The staff was very friendly and professional. We requested extra towels upon check in and they were there. The room was clean and cool upon our early arrival. We were to check in at 3 but we got there at 230 and they welcomed us. Adrianna (may be spelled incorrectly) checked us in. She was definitely on the job from towels at the pool to assisting customers at the desk. There was a elderly man who was having an issue. She patiently and discreetly took care of him. And without mussing a beat continued to her other duties.... Our stay was AWESOME.
Me and my family rented 2 separate rooms .Very clean and neat. All staff were kind and very knowledgeable of the town . They were super great with my grandchildren . I would definitely encourage others stay here
The breakfast was great my kids love it wanted second we had a blast thanks again. The pillows were great as well made my sleep even better especially with kids getting a good rest after activities was the best.
Online the hotel was pretty nice, when we got there it was more of a motel setup. The room was small and it had a very stale smell upon entering, like no cleaning supplies had been used. The bench across from the sink was were flimsy, so I advised everyone to stay off of it.
This was a quick stop for us on the way Missouri and were pleasantly satisfied with our stay. Friendly staff, clean rooms, super comfortable beds, and great breakfast included. Didn't get a chance to enjoy the pool but heard it was cool and 9ft deep.
The breakfast ladies Alisa, Donna, and Julie are awesome!! I would stay her again just because of them. The breakfast of eggs, sausage gravy, biscuits, waffles, bacon and more is delicious, hot, and fresh. The stay overall was great. Clean room, plenty of nice fluffy pillows, and friendly 24 hour service at the front desk. Great location. Inside our room we could hear a little traffic noise and a bit of outdoor noise from other guests at the pool, etc.. on a Saturday night, but nothing that disturbed us. Always felt completely safe, and things quieted down a a reasonably early hour. Would definitely stay again. Really great deal and great experience.
Would most definitely recommend this hotel. The staff were very friendly. Breakfast was hot and delicious. Bacon, sausage, fried potato's, eggs, biscuits, gravy and waffles. I was also impressed they served fruits, yogurt, cereal and juice. The rooms were clean and comfortable.
Everyone was so nice. Our room was comfortable. Our breakfast was wonderful even though the lady was all by herself she kept a smile on her face. We will stay again if we venture to Hot Springs. Thank you.
Everyone we had contact with were all very friendly and always helpful. The breakfast staff were amazing and the food was very good. The room was clean and comfortable. We had a great vacation and look forward to coming back, thanks!
When I searched for a room in the area price was a concern, the price was one of the best available thru multiple searches, the reviews were good so I took a chance because I already trust the Best Western name from previous experiences. The room was clean, the staff was friendly and checking in/out was a breeze!
Such a comfy bed. Clean room and great working air conditioner.The front desk people are extremely accommodating and enjoyed the pool plus nice atmosphere. Very nice place for families and seniors. Good parking and free. Great location for sure.Thankyou everyone!
Wonderful staff who truly care about their guests. We visited and stayed for a friends birthday & Alisa, Julie & Jennifer sang to her AND brought her a birthday cake. How special! We will not stay anywhere else when we visit Hot Springs - these ladies are the best.
This place is great! Location, breakfast, staff, and overall experience was excellent. Will definitely be staying here again. Met family to go to the horse races, having the hotel across the street from the racetrack was another huge plus. The breakfast was one of the most impressive compliments from the hotel. The bed was very comfortable and the large television with multiple channels was most appreciated. Loved it!
Since our last stay they have painted added new carpet. Breakfast is always great. It's across the street from the race track/casino Rocky's Pizza is next door (amazing) and the little dive bars are a lot of fun (Frontier) The bars and restaurants in the casino are great too.
We felt the motel was overpriced. The customer service was great. The hotel room seemed clean. bed hurt our back. Breakfast was a great variety but the quality was very lacking. Overall it was an alright place to stay but we could have found something nicer.
The front desk ladies were super friendly, accommodating, and welcoming. Their customer service was amazing & outstanding. Just awesome. Rooms were clean and nice. We will definitely be returning. Above 5 stars.
Very clean and comfortable place to stay. It was a bit noisy in the night which was a Saturday but otherwise was fine. Decent enough breakfast with the best group of ladies to serve you. Everything was fresh and hot!! It is right across the street Oaklawn!!
Breakfast was good but the service of Julie, Alisa and Jennifer was awesome! So polite…came to the table several times to ask if we needed anything. They kept everything stocked up and They were extremely sweet.
Alisa Julie and Jennifer were WONDERFUL. I cannot believe the service we received here. The food was yummy, all of the food was hot. The women made sure all the tables were cleaned regularly and they came around and helped pick up the trash off the tables while we were eating.
This hotel is great and very clean house keeping is great if you have a problem they will get you some help.the hotel has just been remodeled and with it being across the street from Oaklawn Park it's so easy to walk across the street for a fun day of horse racing are going to the Casino.
Staff was friendly. Check in was easy. Allowed us to check in early with a text stating our room was ready. Room was clean! Great Breakfast! Will stay here again next time we are in Hot Springs! Easy and fast walk to Oaklawn.
Great place to stay when visiting Oaklawn Rooms are great, very clean. Victoria at the front desk was great. Checking in was easy and room was ready early as requested so we could make the first race at Oaklawn Will definitely stay again
Had a reservation down the road went check in and after an hour of the management trying to find the trifecta a tv or a tv that worked and a clean room I left went to this best western best decision I made on the whole trip will definitely be staying there whenever we visit hot springs in the future the room was spotless everything worked and I actually slept through the night something I rarely do at home. I booked on line thru the app and was checked in in less than 5 minutes way better experience than the Wyndham chain has ever been
Great location for going to Oaklawn and the great sights around Hot Springs National Park. Rooms were very clean and in good order. All the amenities that I needed for my stay. Great free breakfast available
We had to find a hotel that would accommodate my family and pets, we were very happy with our stay! The staff is very friendly and the room was very clean. The breakfast was also good. The hotel is located in a central area near most all attractions in Hot Springs.
Upon arrival the lady at the desk was very welcoming and personable. The breakfast ladies are the best i have even encountered. They greet you, wait on you and also get to know you. The maintenance crew and cleaning crew always greeted you and asked if you need anything. Dont let the first appearance fool you. It is an older hotel but it is well worth the stay. It is very resonable.
This motel has an excellent breakfast clean and the cooks are amazing alisa and Julie will hook you up with a big smile and great cooking skills those cinnamon rolls are to die for. Thanks ladies we will be back.
Everything was great!! Victoria at the front desk was extremely helpful and the maintenance man and cleaning service were exceptional as well!! The cafeteria style breakfast was exceptional and the young lady who works there was very nice and courteous!! We will definitely stay here again!!
Excellent experience.. we travel a lot and this is the first time staying here!! Wow you don't expect much for the price, but it's amazing!! Clean and fresh and everyone is sooo nice!! Hot breakfast was great. Highly recommend you stop here!!
The cook, Alisa, was the nicest person to have to be working on Christmas. The food was great and hot. Came to our table to ask if we needed anything. She was on top of it. The room was clean and front desk were really nice as well.
The ENTIRE STAFF HERE IS AMAZINGLY AWESOME!! If you need ANYTHING, they will do their best to accommodate your needs!! I HIGHLY recommend this hotel!! There aren't enough stars to rate it any higher, so I had to settle for 5. But if there were more, I would DEFINITELY rate it the top level no matter how many stars there are!!
Staff are nice and friendly. Room is clean and bed is comfortable. Breakfast is great so does the service. Check-in and check-out is smoothly. Overall it was a great experience to stay. Definitely recommended
Very friendly receptionists, clean rooms the bed was very comfortable the complimentary breakfast was very good alot better than what I was expecting. We will definitely be staying here again on our next trip to Hot Springs
This hotel was very clean, the staff was super friendly, and breakfast was delicious! It may not look like the newer hotels, but definitely recommend staying here and we will be back. We were pleasantly surprised and had a great time in Hot Springs
Can't beat the location or price for a weekend get away to Oaklawn. The staff is amazing. They went above and beyond to make sure we had everything we needed. In fact, I left my Kindle in the room and they called to let me know. The breakfast each morning was great as well. We will be back!
Front desk is helpful as well as very pleasant. Beds are cleanly/crisply made which makes them look nice and inviting with fluffy pillows. The breakfast is wonderful as well. Also, they conveniently accept cash which was ideal for me and greatly appreciated.
Location was perfect, just across the street from the racetrack. Breakfast was very good and room was comfortable. Staff was really friendly. Pool was nice however we couldn't use it due to weather. New carpeting in our room.
from the encounter with the lady at the front desk when we arrived, the nice lady serving the hot breakfast the next morning, to the housekeeper who helped us before we left, I could not have asked for nicer and more accommodating employees. Overall, it was a great experience and everyone was wonderful. You should be proud of your workers that provide such a wonderful experience. The room was nice and clean too.
We arrived in town early and right in the middle of our lunch, we got a text saying our room was ready and we could check in early if we chose to do that. Great customer service is what you call that! After lunch, we went and checked in-room was as promised. Super clean and the bed was comfy-no weird leaky shower head or hair in the bathroom! Breakfast was over the top with biscuits, gravy, eggs, sausage, bacon, danishes, yogurt, waffles, cereal, juice, coffee and water. The sweet ladies there serve you and you can have as much as you want. We love that you can park in front of your room! They don't have an elevator, so if you have mobility issues, book downstairs. Pool was pretty but it was too cold in November. It is just across the street from Oaklawn Racetrack and Casino-perfect for us because we were attending a concert. Five stars from check in until check out!
This was the best hotel experience in quite a while. Besides being pet friendly, the room was extra clean That alone was a refreshing detail while traveling this last year. We even decided to stay a extra night. Desk people were very friendly and accommodating. Breakfast was top notch as well. Oh, and the price was extremely reasonable. Centrally located, we will stay here again when in the area.
The motel is in a Great location. It's right across the street from the casino and walking distance to many eateries. Staff was friendly and made sure we were comfortable. Notification by phone as to when my room was ready gave the experience a personal touch.
Great rooms! Every staff member that even walked by made sure to ask if all was well. There were 6-8 ladies that have all been super nice and made our stay extremely pleasant! I will never stay anywhere else in the Hot Springs area! The property is nice and the hot breakfast is nice but the staff make all the difference here! GREAT JOB LADIES, pat yourselves on the back and ask for a raise, whatever they pay you isn't enough! You are all terrific and deserve to be taken care of!!!! Everyone was great but Leslie went above and beyond to make sure we enjoyed our stay! I highly recommend this property! I hope you enjoy your stay as much as I did mine.
The bed was very comfy. Would have appreciated shower gel sachets and shampoo instead of soap. The best part of our stay was Alisa, the lady who served breakfast. She was really friendly and welcoming, a great ambassador for the hotel and Hot Springs! Thanks for a great breakfast too!
We booked at the last minute and it was super easy. The front desk was super helpful, the room was clean and comfortable. Not to mention, the location was perfect; it's just down the road from a beautiful racetrack/casino and restaurants. You can book your stay here with peace of mind!
The room did not feel clean and smelled musty. There was a bug in our bed. The staff's response was that it was probably "just a stink bug." I feel that there should not be any type of bug in my bed! For the price, this place was terrible.
Front desk and the woman in charge of the breakfast room were very friendly and helpful. The food and efficiency in the breakfast room was much appreciated. Great location across from Oaklawn. Stayed in a newly refinishshed room. Everything was very comfortable and pleasant.
We visited Hot Springs, AR for our anniversary as a mini getaway. I researched the hotels and read reviews. This one seemed to have comfortable beds and a good breakfast. Well, while the breakfast was good, the bed was just plain lousy. It was a bowl. We could not get comfortable at all. Now, I know they had some room remodels going on during our stay. I am wondering if we were one of the unlucky ones that got an older room? Either way, we left more tired than we had arrived. The only saving point was the room was clean and we were only there 3 nights. Will not be back.
The breakfast here is great. The food is delicious. The staff in the breakfast room are the best I have found in my travels. They are friendly and they really care about the quality of the food they are serving. I would return, just for the breakfast staff. Our room was average, it was clean. However, there were plumbing problems in my friend's room, and their door did not work correctly (they entered through my adjoining room most of the time.) The front staff was very nice, and seemed eager to take care of any problems. It is quite noisy all night as it is on Central Avenue, which seems to be the main drag for sports cars and motorcycles racing.
Unfortunately, we were not able to check-in for our stay at Best Western Winners Circle. Upon arrival, there was a very obviously high on drugs person assaulting the front desk staff in the lobby. We thought we'd park and wait for the individual to leave, however we heard other noise and looked up at the balconies to see people standing on them yelling too. Afraid for what would happen, and knowing we would not be able to sleep at night if we stayed, we made the decision to exit the parking lot and call the front desk. The front desk person said they would cancel our reservations and to call in the morning for approval of the cancellation. We found a different hotel to stay at, and called back in the morning. The morning manager was apologetic and said there would be no charge. When we received our credit card statement the following month, a one-night charge was on our statement. My husband called back and a different manager said she reviewed the file and even though we were promised no charge, she decided that we should be subject to a one night penalty. Editing my review to add - The "management" posted on my previous review accusing us of not calling the night of the incident. This is completely false, I can show record of our phone log calling that evening, the next morning, and also the hotel calling us back the next morning. At any rate, we would have never stayed there, with our kids, and felt safe. I'm so glad another hotel, that was clean, had space available for us, even if it was almost twice the cost of Best Western. Holiday Inn Express & Suites Hot Springs is a much nicer place.
If you're not staying on Bath House Row, this is the next best place because it's very centrally located and easy to get in and out. It was very clean and the staff was extremely friendly and everyone seemed to love their jobs enjoy their coworkers . listening to other customers there were a lot of repeat customers. The employees all seemed very dedicating to hoping you would come back again. I love that the pool is open and warm enough to swim in. The breakfast was good. and the cook somehow found time to clean as well. There was only one indicator that I saw all of the age of the hotel, and that I had a short old toilet in room 170 that I had to flush a couple times, but it worked with the two flush method of flush wait a while then flush again. Everything else was top notch.
This is the best hotel that we have visited in a long time. We spend a lot of time traveling. The staff was friendly and went out of their way to help in any way possible. The room was clean and the breakfast was the best I could have asked for in a hotel! Thank you ladies we enjoyed our stay!
I go to the Hot Springs area to dig crystals and return to Best Western Winners Circle because it is the best budget friendly hotel in the area. It is clean and every staff member is pleasant and helpful. Every employee I met was cheerful and pleasant. They know how to make guests feel welcome and valued. Breakfast was good and there was a nice variety of things to eat. The made tor order mini waffles were delicious and much better than giving guests full sized waffles that would have been too big to finish. The servers were very efficient and personable.
Mrs. Donna and Alisa were super sweet and friendly serving our breakfast which was the best hotel breakfast weve had by far! The location was safe and secluded. The beds were pretty comfortable and room was clean.
Great location. Clean. Great staff all around: front desk, breakfast & room service! Breakfast was always hot and if the coffee pots are empty, they were quickly swapped out and replaced! Choice of hot or cold food and fresh fruit.
Unfortunately, we were not able to check-in for our stay at Best Western Winners Circle. Upon arrival, there was a very obviously high on drugs person assaulting the front desk staff in the lobby. We thought we'd park and wait for the individual to leave, however we heard other noise and looked up at the balconies to see people standing on them yelling too. Afraid for what would happen, and knowing we would not be able to sleep at night if we stayed, we made the decision to exit the parking lot and call the front desk. The front desk person said they would cancel our reservations and to call in the morning for approval of the cancellation. We found a different hotel to stay at, and called back in the morning. The morning manager was apologetic and said there would be no charge. When we received our credit card statement the following month, a one-night charge was on our statement. My husband called back and a different manager said she reviewed the file and even though we were promised no charge, she decided that we should be subject to a one night penalty.
The friendliest, most kindest staff; these ladies are awesome! They make you feel like family. I never want for anything, they check on you, bring you whatever you need when you need it. I will not stay anywhere else! Perfect location and a staff no one can compare to! I absolutely love it here!
Although the walls were a little thinner than I prefer, the room was clean and comfortable. The front desk staff person was friendly and check-in was easy. They offer a hot breakfast of eggs, sausages, biscuits and gravy, as well as freshly baked Danishes. Coffee was surprisingly good. Parking in front of your room is easy and convenient. Good value and convenient location to Hot Springs National Park and many restaurants.
From initial phone contact with Brittany to check in, also with Brittany, to the overall comfort and cleanliness of the room to the breakfast and the ladies tending to it, ALL WAS OVER THE TOP PERFECT!!!!!!! Whenever we are in the Hot Springs area, you can bet we'll stay here!
This was at a good location. The room was clean and had a comfortable bed. We spent 2 nights, and all was good. Bad weather kept us from taking advantage of the pool. We really enjoyed the breakfast. It was cafeteria style and have many options for what to eat.
the staff was the friendliest and most helpful I have had the pleasure to be with in years. The FREE BREAKFAST made the start of the day setoff to a wonderful day. The friendliest clerks were helpful in every way, where to go how to get there and usually with a map. th rooms were clean & AC worked heat/cool.
We stayed 2 nights on our trip. The room was very clean, quiet and comfortable. The desk clerks there go FAR above and beyond to be helpful. Enthusiastic and positive! We even came back and asked for a dinner recommendation. The restaurant wasn't something we may have tried just looking at it but it was EXCELLENT! I needed an out of service towel to clean my windshield and she got me something that worked great. Highly recommended!
It's a nice place to stay. Customer service is key to success for service oriented business especially hospitality sector. I give 5/5 for the friendliness of the staff. Breakfast is filling and it tasted better because of how it is served by the great ladies who did a great job. They brought food on the table and picked the plates when the guests were done. The hotel is close proximity to the tourist places. Kids enjoyed the pool. Overall we are satisfied with the stay and highly recommend this place. Keep up the great work.
Best hotel during our cross country trip so far. Staff extremely helpful. Hotel slightly located out of the busy tourist area but easy to access. Room was great. Laundry room was clean. Personal breakfast. Fantastic restaurant immediately next door.
Such a great place to stay, close to the track/casino, pet friendly and awesome staff. Loved the breakfast and sweet lady working there, and our check in gal on Mon the 22nd was so sweet and helpful. We had a room with a patio which was great. Would definitely stay there again.
PROS - Great, super friendly, honest & helpful staff - very eye clean room - super comfortable beds - Microwave and fridge - HD TV with lots of channels - standard auto lock door, deadbolt AND chain lock - Free parking - full hot breakfast including eggs, sausage/bacon, packaged pastries, biscuits, sausage cream gravy, yogurt, fruit, cereal, milk, fruit juice, teas, coffee, sometimes homemade pastries - Homemade pastries at breakfast (best part of the breakfast in my opinion). Some of the most delicious pastries I have ever eaten) - Great location (around an hour or less from most crystal mines) and close to highways, restaurants and stores - sink separate from toilet/shower - lots of sink counter space - Great shower - Dog park - Ice machine (though door broken and open) - vending machines - pool - fitness center - on the whole very quiet when inside the room (except for the bikers who never met a muffler they didn't decapitate and bury at sea on sight) We didn't even hear our neighbors once. - Casino/racetrack right across the street that your can't hear CONS - frequently changing wifi password. You have to remember to keep requesting it. - motel (I stay at them at times but prefer hotels) - Table with only 2 chairs in a room that can accommodate up to 4. (Though there was also a bench near the bathroom it was not really all that comfy for just sitting or trying to eat). - bed size. Most double rooms have queen size beds. These seemed more like Twin XLs (slightly smaller than a full) - Two tiny trash cans only, like half the size of the average bathroom wastebasket each - Hardly any towels - A couple of instances of a sketchy person or two outside at night though overall the location felt ok - Weak AC unit can not keep up with the room size. Freezing next to unit and bed 1 (if put at lowest temp) but barely tolerable by the time it reaches the restroom - especially when it's hot out. Stingy with towels in your room but generous if you go to the lobby and get them. If staying multiple days, request how ever many sets you think you will need for your whole stay and grab them when you check in or go to breakfast. Breakfast 6a - 10a. Super friendly staff all around. Decent fare, especially the homemade pastries which are absolutely divine. Super honest staff. One person in my party left a ring. They called to let us know they had found it and even went so far as to mail it back to us. Overall would we stay there again? I can't say yes but I wouldn't rule it out either.
Very nice staff! Good breakfast. The rooms are a little dreary but the price makes up for it! Good location, near Oaklawn casino for a Spa treatment or Bath House row for the amazing waters of Hot Springs! Lovely quaint town, good eats at Rocky's next door
This is a best value for your money; clean, safe, comfortable and family friendly! Everyone takes pride in their work at this hotel! This is a family friendly, pet friendly, super clean place to stay in Hot Springs! The dog park and dog biscuits were a very nice touch. The breakfast was so good, with biscuits/gravy and the personal service. We will be back soon!
Everyone was so nice. From the moment i walked in to check in to the moment we left everything was great and everyone was so nice. BEST HOSPITALITY EVER! Breakfast was great every morning! I was even able to take good to the room for the ones that decided to sleep a little later. They provided everything we needed and could ask for. Even when we were leaving, they provided us with knowledge and directions to downtown and all about the hot springs ( gave us a map and a magazine .) Will be staying here in the future! I wish I could remember everyone's names. They were awesome! The whole family enjoyed it all! We will be back to stay i promise. Thank you to everyone that worked this weekend, we loved it so much!
This is a great location near everything! the staff is very friendly, helpful and professional. Very dog friendly for your little fur babies. Enclosed dog park for them to do there business and stretch their legs. Clean rooms and comfortable beds with great pillows! Breakfast is prepared fresh no fix it yourself foid line. Fantastic for the price.
A great hotel with good prices. We have stayed there a few times and it's never been a disappointment. They have a nice swimming pool for the family. Even though it's on the main strip, there is no noise from the highway in your room. We will definitely be back MATLOCK FAMILY
We've visited here in June 2022 as well as August 2022 and the staff has consistently been great! Super polite and accommodating. Alisa in the kitchen is amazing! So polite and makes sure everyone is taken care of and the food is great! Almost like you're in a hometown diner. By far the best breakfast experience I have had at a hotel. I attached my breakfasts that I had while I was there. We stayed in a suite and it was well lit and so roomy! Highly recommend!
We attended a convention and found the accommodations wonderful. Staff was great and absolutely enjoyed Alisa who took care of us at breakfast time. We had been to Best Western a couple months prior and everything was great. Alisa's has such a friendly attitude with she came into contact. We look forward to our next visit.
Very nice staff, comfortable room and excellent breckfasts! Really enjoyed the breckfasts! The pool was very clean and refreshing. The gal Julie at breckfast was so informative about the area too. You were so great that we stayed 3 nights! Centrally located too.
bad bugs in my bed. i will never stay there again. the hotel was racist and did not want to deal with me . i could not sleep. i want a refund . a im sorry about your bad stay. i will never ,never, never ,never stay there againn . bad service house keeping front desk was the worst .
The ladies at the breakfast bar cooked a fantastic breakfast and were very friendly and professional. There were only two of them and they did a fantastic job with a full house. It's hard to find homestyle cooking and friendly service these days post Covid when you travel. I highly suggest this hotel both for clean rooms good staff at the front desk and a fantastic breakfast bar!
My family and I have had an amazing experience in this hotel. We would like to especially thank Donna and Julie. These two wonderful staff members have made our breakfast experience and stay very special.
Clean, comfortable, good location, font desk staff was friendly and very helpful with info, and you have got to have the breakfast. A very good breakfast and the sweet ladies serving you (and I did say actually serving you) were absolutely the best.
This is an older property, but very well taken care of. I received a text advising when my room was ready, asking if I needed anything and thanking me for staying there. Breakfast was prepared and served cafeteria style by a group of very friendly ladies. Room was very clean & comfortable. Would definitely stay there again
The service, the room, the breakfast,everything was wonderful I will not be staying anywhere but this place when I'm in hot springs. The customer service is amazing everything is clean and cozy. I can't find anything to complain about also the ladies that do the breakfast are an awesome group of ladies.
We are happy during our stay. Didn't have any problem at all. Everything works just fine. This place is located in central avenue and close to a lot of places like restaurants and attractions. I will definitely come back to this place for our next visit. Thanks.
Julie on the staff at Best Western Winners Circle is so sweet and helpful. My family was in from out of state and she gave us excellent customer service in addition to telling us the best to visit in Hot Springs. The whole entire staff was out of this world and I recommend anyone traveling to Hot Springs to visit them.
I have never seen a manager talk to a employee the way y'all's have. While going to breakfast with my boyfriend we were walking back to our room when we noticed a horrible altercation between a employee and the manager. I asked a housekeeper who she was and they informed me she was the owner of operations and that she has been treating serval employees with disrespect.The manager was calling the young man names such as (pussy, and peice of sh*t) and threatening him. She then made a woman return her work shirt at that moment and the poor lady had no shirt on underneath. I would not be surprised if a law suit isn't headed your way. I was appalled at what I was seeing, and even more concerned that you would allow someone to treat your employees in such a way. That woman has no management skills to be talking to anyone the way she was in front of guest like that and peoples children. I hope the young man involved calls cooperate and informs them of the incident that happened and I hope something is done about it. You can NOT talk to people the way that manager was. What a foul human being.
We were provided great service and an exceptionally clean room. Everyone was pleasant and helpful and tended to any need we had. We appreciate the great customer service! Thank you for making our mini vacay in Hot Springs wonderful.
All the ladies at the front desk,& the ladies that cooked breakfast was excellent and extremely helpful. The rooms were very cleaned and there hospitality was wonderful. We will definitely stay there again.
We enjoyed our stay at Best Western Winners Circle! They had the friendliest staff of our entire trip--at the front desk and at breakfast. This breakfast wasn't your ordinary continental free for all breakfast. It was a hot breakfast served up by such nice staff members! A really great experience! The rooms were clean and we had no trouble finding a spot to park. The only downside to our stay was when a couple tried to get into our room twice before 7:00am. They were together, apologetic about the situation, and weren't aware that the other had tried to get in once before. I'm thinking they just had the wrong room, which is at no fault of the staff. We would definitely stay here again!
Everything in our first floor room was fresh, new, updated and comfortable. The staff was friendly and helpful. The breakfast was cheerful and bright. Good hot meal served by attentive server/cook. All this plus the price was right. Parking
This place is a amazing we never have any issues when we stay here, my only concern is when booking I did put I needed a room on the bottom due to my grandma being disabled and stairs are not her friend. We didn't get a bottom room and it killed her to walk up and down so I rated it as a 4 because there were people staying on the bottom the could have easily been put at the top to accommodate.
We didn't want to spend a bunch of money on one of the bigger, more famous hotels in Hot Springs. Boy was this a great idea, the place is spotless the staff is Super and the lady at the FREE breakfast can cook Biscuits and Gravey as good as anyone. I HIGHLY RECOMMEND IT.
This is a great motel to stay at. You can park right by your room. The place is kind of like home. It has friendly staff at the front desk like Leslie, has a great little outdoor pool, outdoor tables and chairs in a little grassy area, washing machines and a nice washing area, ice machines that are convenient, dog park that's fenced, good location, but best of all is the wonderful breakfast that Donna & Alisa cook and serve. So many great choices to eat from 6-10 and great coffee too. Thank you all. We will stay there again on our next visit.
Our stay here was fantastic and the amazing ladies serving breakfast made it absolutely memorable. Donna, Alisa and Julie treated my daughter like she was their own and they were just super nice all around. Not to mention it was the best b & g I've had in a long time! We will definitely be back for her special waffles!
The staff was absolutely fantastic! Every employee that I met was super helpful and very friendly. The facilities were clean and seemed to be well-maintained. I would definitely stay at this property again, and would certainly recommend it to anyone looking for lodging in this area.
In April my friends and I travelled from Illinois to Arkansas for a weekend of Hot Springs, horse racing and casino. We stayed at the Best Western which was great! But what made it excellent were 3 ladies, Donna, Alise, and Julie. These ladies took care of our morning breakfast. The personal attention we received from them was incredible. They talked with us and you could tell they loved what they did. One of us celebrated his birthday that weekend. These ladies had a cake and made him feel special on his birthday. The kindness at the Best Western from these 3 ladies will not be forgotten, as we still talk about them. From the bottom of our hearts, Thank you Donna , Alise and Julie for being so kind in this crazy world, we are truly grateful. May God bless you three abundantly!
We drove from Shreveport, Louisiana for my sons 4th birthday. We visited Magic Springs and stayed at the hotel. it was so very nice the hotel staff was so nice. It was comfortable and quiet. On my sons birthday 05/21/2022, Ms. Alisa and her co worker song happy birthday to my son and presented him with a birthday cake with a candle lit. it was very memorable. The breakfast was great. It was a great stay and I will surely be visiting again.
The hotel was very clean and accommodating to our needs. Reasonably priced! The front desk staff (unfortunately I do not have their names), helped with our restaurant needs and tourist activities. Alisa and Donna who tended the breakfast were also informative regarding the areas activities. They were very attentive serving and dealing with breakfast. The entire staff was very personable.
This best Western is excelent. Well maintained and great staff. Cudos to kitchen staff Donna and Alisa. Ju S all wet tutorials it r a we t to ok had g hhl lv c bngghh c huh h h vhhhvhufhc. GG bchv v. B b. Bv
Great location. An easy 5 min drive to downtown and across street from race track. Nice small outside pool area, and rooms are updated. Comfy beds. This hotel has a great breakfast room. They have a staff that fixes up a plate of hot food for you of your choice. Today was scrambled eggs, biscuits snd gravy, crispy bacon, potatoes. Plus other items. Great friendly and helpful staff.
Great choice. Beautiful area and love the casino too! Very relaxing and quiet place. We especially enjoy the breakfast. We did not get a chance to use the pool but it appeared to be well maintained. We will come back!
Best value for the money so far for me in Hot Springs. It's literally across the street from Oaklawn and convenient to drive or Uber/Lyft anywhere in town. The breakfast is the best, too! The rooms aren't fancy, but clean and comfortable. The staff is competent, responsive, and friendly.
Check in a snap. Pool quiet and clean. Typical room. Small bath towels. Only difficulty was our keys didn't work the second day. Quickly rectified by the office. AMAZING breakfast! Donna was an amazing server at breakfast. Friendly, grateful and fun.
The location of the hotel is fantastic - it is right across the street from the Oaklawn Racetrack and Casino. That is not what we went to Hot Springs for, but it certainly ended up being a bonus because we went to a concert at the casino. Everyone at the hotel was friendly and helpful and when we had a problem with our TV, they came within minutes of the call and resolved the issue. I want to especially thank Alisa, Donna, and Julie who served the breakfast! Alisa was there every day and made us feel welcome while taking an interest in our visit and providing us with a map and points of interest in Hot Springs. I would definitely stay there again if I am in the area!!!
It's a great hotel and I've stayed there many times the dog park is wonderful most everyone is good about picking up after there dogs. Everyone that works there is great and very helpful. My biggest complaint is the handicap rooms and bath rooms are very small and no roll in showers beds once you can get in them is a challenge the bed sits up so high it's very hard the bath room is very small with a small tub the rails in the bath tub are great the rail next to the toilet will work but it's very small and only on one side of the toilet
This hotel delivered an excellent restful 2 night stay. The front desk staff was friendly, our room was available before check-in time and was very clean and well maintained. The shower had great water pressure and the HVAC worked very well. For the price, this hotel exceeded our expectations. We used the laundry center and had breakfast. The breakfast is served by an attendant not self serve which makes some people feel better about hygiene. Eggs, sausage, bacon, potatoes and biscuits and gravy were all available, a better than average showing for a normal non plus or premiere BW. The location is not close enough to reasonably walk to bath house row etc but it is directly across from the casino and walk-able to a few restaurants and bars.
From the ease of making a reservation to constant follow up before arrival I received several e-mails regarding my upcoming stay. They even let me know my room was ready an hour before my arrival. The staff is the most friendly I have ever experience and I working the hotel industry for over 12 years. Location is perfect, especially if you are going to the Oaklawn, it is right across the street. Long hours to access breakfast and lots of variety to choose from. There is even a bike wash, I saw a guest giving his dog a shower. There is also a dog park.
This hotel was a great location to horse track. It was clean and nice. Staff was friendly and hekpful. The breakfast and breakfast crew was fantastic. Especially Donna,Alise,and Julie. They were servers at breakfast. Very friendly and helpful.. i recommend to stay here.
Easy check in, staff very helpful and nice. Property over all clean and well groomed. Not pool season but looked inviting. Room was just as booked, no suprises. Beds and pillows comfortably. Breakfast was a nice plus,wide variety, Donna and Alisa if I remember correctly kept food plentiful and fresh. Will definitely stay again if in the area
Hotel is super clean. Staff is amazing and helpful and very friendly. Location is perfect! Track and casino is within walking distance. The only issue is trying to get in and out of the hotel during race time.
Excellent customer service! The rate was a little high though. Breakfast was good and hot. Beds were okay but people were standing outside and making a lot of noise. Casino was across the street with easy access to it.
Hotel is older but some updates have been made. Place is clean, a plus is a table and 2 chairs available in the room. Plenty of room for luggage and/or coolers. Breakfast close and very good. Like that there is carpet instead of stark cold wood look floors. Would stay again.
The Best Western Winners Circle is across the street from the Oaklawn Race Track and Casino in Hot Springs, Arkansas. The rooms that we have stayed in (three visits within the past two years) were clean, well stocked with towels, shampoo, etc. The grounds well maintained with several picnic tables, an outdoor swimming pool, and a gym. We stayed on the second floor, and during our visits we were in quiet surroundings. On-site parking across from the race track was nice. The hotel provided an excellent breakfast, served in a breakfast room that felt like walking into a restaurant. The food was freshly prepared, and was served by three ladies who did the preparation and filled each plate by order. In that way the patrons were not sharing serving utensils, hovering over hot plates, etc. Even the coffee was served....with no limit for refills. Bacon, eggs, potatoes, waffles, fruit, yogurt, bagels, danish pastry, apple and orange juice, etc. People might ask to take their food "to go" or sit at one of a number of tables there. When people got up to leave someone was right there to remove dishes and wipe down the table. We especially appreciated the friendly breakfast crew. Donna, Alisa, and Julie are well known by many of those who are regulars at the Winners Circle. We look forward to seeing them again- next time.
Clean rooms, delicious breakfasts, extremely accommodating staff, across the street from Oaklawn Race Track and Casino. Hot Springs is a very nice town with lots of shops for shopping and Bath Houses to get a massage. Beautiful area of Arkansas.
Even during the Arkansas stakes race weekend the hotel staff was prompt, friendly and took excellent care of us. Front desk was on the spot with everything. The breakfast staff was superb. The food was a complete hot breakfast and had marvelous homemade pastries. Housekeeping supplied all our extras promptly with a smile. Thank you and we will be back
Always a pleasure staying at the Winners Circle. Leslie, Victoria and others at check in/out are great. Also breakfast service is great. Look forward to coming back soon. The location is perfect, just across the street from Oaklawn track and casino.
Central location for good restaurants and easy walk to race track. Motel was old school but very clean and neat. Staff very friendly. Even gave out tip sheet. Breakfast was good and adequate.buffet style
We had booked a room due to being across the street from Oaklawn. First of all this is a MOTEL not a HOTEL. When we arrived there was not a parking spot available. The woman working the desk informed me that they allow non-customers to pay to park if they are going to Oaklawn. She also said that if we would wait about an hour then the people from Oaklawn would be leaving. Why should a paying customer have to wait for parking. We decided we would not stay and checked back out. They said no problem call Expedia and tell them to refund as we can't do a 3rd party refund. Apparently a LIE see below. Upon calling Expedia and them talking to the property owner, the owner said that we left because of a family emergency and that they always have plenty of parking. Both LIES!! The owner said he had charged me for one night due to leaving early and would not refund the remainder of the cost. Obviously this owner cares more about money than the reputation of his property. Please don't support this crook.
We were extremely happy with the king bed room, the breakfast and the hospitality of the staff. The bed was one of the most comfortable we've ever slept on! Breakfast by Miss Julie was wonderful! Our trip was too short so we'll be back and will most definitely come back to this motel.
This hotel was very clean and well kept. The front desk staff was extremely friendly, helpful and efficient. But the BEST part was the breakfast that Donna, Alisa and Julie prepared and served!! They were AMAZING!!! They go above and beyond to take care of everyone and give them an AWESOME breakfast experience like no other!! Definitely will be back!!!
Employees are great courteous and friendly. The Price on the other hand has gotten out of control. Can no longer afford to stay there. If am going to pay this price for the convenience i will just stay at the Oaklawn Casino Hotel for that convenience other wise stay up the street for half the price.
Comfy beds and pillows. Best part of the stay was Alisa and the wonderful breakfast! The food was amazing and Alisa's customer service was top notch. Better service than most restaurants! The front desk staff was also helpful and friendly.
This motel is located across the street from a Casino and Horse Race Track. This is either positive or negative depending on the purpose of your stay and when you stay. Our first night here was on a Saturday. The last horse race of the day was just over when we arrived and the place was packed and it was very loud that night. The second night the place was almost empty and it was so quiet. The purpose of our visit was to see the national park and the town and not the Casino or horse racing. I would not recommend staying here on a weekend unless the purpose of your trip is the casino/horse racing. I would recommend staying during the week. Our room was clean except for urine I noticed at the base of the toilet (yuk) evidently overlooked by housekeeping. The bed was very comfortable. The breakfast was very good. I ate an orange each morning and it was fresh. The ladies were extremely kind and helpful. They wore masks and filled your plate for you. The location was not within walking distance to Hot Springs Bathhouse Row but we did not have difficulty finding a place to part at the free parking garage.
We stay here every year on Valentine's simply to be close to the track. We always stay in the family suite (and the adjacent smaller suite). As always, the staff are friendly and the breakfast crew keep our plates full! We will keep coming back to BW Winner's Circle because the location CAN'T BE BEAT!! See y'all next year!
Been to Hot Springs for several Corvette conventions but now we know where we will stay. We were headed to Nashville Tennessee but reading a Book on things to see in Arkansas, we decided to change our plans. Thank you all for a great experience
I was on a work trip accompanied by my husband. We got iced in and the staff was incredibly accommodating. The rooms are large, warm, clean and comfortable. Breakfast is fantastic, bacon, biscuits and gravy. A special shout out to Victoria for just being extra nice and friendly!
Was a very nice stay. Breakfast staff very pleasant. Hotel staff very friendly and helpful. We stay at the winner cycle quite often. Anytime a problem comes up the staff is very prompt in responding to the issues.
This hotel on the main street in Hot Springs appeared to be quite old-fashioned, but the rooms were updated and very large. The front desk staff were very helpful and the breakfast was amazing. We didn't attend, but it was right across the street from a race track and was also convenient to Hot Springs National Park. There was quite a lot of road noise even though it wasn't a very busy thoroughfare.
Great place to park and go. We didn't move our car for 3 days. Races, casino, Rocky's Pizza, taverns not to mention all the track amenities a short walk to our room! Rooms could use updating but worth the stay! Our go to place! Staff is amazing!
We came to Hot Springs to enjoy the horse races. The Winners Circle hotel located across the street had great reviews and had availability so we decided to book a room. The hotel receptionists on arrival were friendly efficient and very helpful with local attractions information. After checking in we walked across the street enjoyed the horses and then came back to the room. After freshening up we went to dinner came back enjoyed the casino then called it a night. The next morning we enjoyed the complimentary breakfast served by some delightful women. It is one of the best complimentary breakfasts offered; eggs, waffles, biscuits, gravy, potatoes, cereal, oatmeal, variety of juices coffee hot tea. If you can't find something to satisfy your morning craving then you aren't hungry. Will definitely stay here again when we return to this part of Arkansas.
Donna, Alisa, and Julie are absolutely amazing. Breakfast was phenomenal. They went above and beyond to make us all happy! Really a surprising experience. Perfect ending to our race track and casino girls trip!
Donna, Alisa, and Julie welcomed 6 of us girls in at 9:55 and cooked extra food for all of us so we could eat. They were so caring and made sure we had plenty. Great customer service and kind people. ❤️
We had planned to stay just one night and continue on but the area was so nice and very there was so much to see we stayed one more night. And we were so comfortable and liked this hotel so well we stayed a 3rd night just to stay longer!
As usual our stay was great Only thing missing was cinnamon rolls for breakfast. I sure miss them I have been coming here for many years and Leslie goes above beyond and always greets you with a smile and makes you glad you are staying at Winners Circle
The hotel is in a very good location - right on the main road connecting bathhouse row and there's plenty shopping, restaurants etc nearby. - The hotel was reasonably clean but its a bit old and fixtures were so so. - The rooms are spread around individual building, which is good for privacy. But you have to walk a bit outside for the breakfast. Food & service: - Breakfast was expansive and they had enough items (even during covid times). Overall, I would recommend staying here. Ideally it was a great value considering we paid 80-odd per night, but deducted 1* as its an old property
I am happy that I chose to stay at this hotel. I was able to secure a very fair price in a popular location. It is a large facility with private entry doors. My favorite aspect was the breakfast with homemade sausage gravy and 5 varieties of fresh Danish pastries.
We always stay at the BW Winners Circle every time we come to Hot Springs. The property is kept up well, always clean. What keeps us coming back is the staff. The ladies at the front desk are always helpful. Our favorite part of our visit though is the ladies in the breakfast area. Donna and Alisa are mainstays at the BW Winners Circle. I love their familiar faces and the way they take care of folks at breakfast. They excel at their job and at making the most of the complimentary breakfast. I highly recommend the BW Winners Circle to anyone coming to Hot Spings!
While the hotel could use some updating, my stay here was wonderful! The bed was comfortable, and the room was a great size. The best part was the staff, especially the front desk ladies. I had to fly to Hot Springs last minute, because my daughter was in the hospital and not doing well at the time, so, as you can imagine, I was very emotional. My stay at the hotel needed to be good, so that I could get the rest I needed when not at the hospital. On the second night of my stay, my refrigerator started making a constant buzzing sound at 3:00 in the morning, and so needless to say, I had a hard time sleeping. The drain in my bathtub wasn't draining very fast either, and I found myself taking a shower in ankle deep water. The next morning, I told Victoria at the front desk about the two problems, left to go to the hospital for a few hours, and by golly, when I got back, the fridge had been replaced and my drain was running smoothly....AND THEN...I noticed the new fridge wasn't set to a cold enough setting, told Victoria the next morning, left for a few hours, came back, and it had been readjusted. Those might seem like little things, but they were a big deal for me! And Victoria was SO nice and friendly, and they all are really there to make your stay as pleasant as possible and will jump right on any issues you may be having, so that your stay can be the best it can possibly be! Thank you, Victoria, for being such a warm, caring and friendly face when I needed one!
This is the 2nd time we have stayed at this Best Western and have been very happy with it. We love that our dog is welcome there and the BEST thing about it is the staff who work in the breakfast area Donna and Alisa work so hard to prepare the breakfast, serve the breakfast, and clean up all while being super friendly to the hotel guests. Every day, I saw a smile on their faces and heard a friendly welcome to everyone. I'm sure they don't get paid near enough for the work they do, and I saw very few leave even a small tip for them so next time you're there... remember to tip them well! It is so hard to find these types of employees. Best Western is fortunate to have these two!
We evacuated to Hot Springs after Ida. I was working in the hotel d/t lack of electricity and internet. The holtel offers breakfast to all of it's visitors. Waffles made to order, hot eggs, bacon, sausage and an abundance of cereals. The real stars of the hotel were the 3 ladies; Donna, Alisa, and Julie. who prepared and served the breakfast. These ladies made a rough time so much more enjoyable. Thanks for the morning coffee and grits prepared just the way I like them. What GEMS hope they get their recognization that is weel deserves.
Just across the street from the casino and racetrack. Outdoor pool which was closed when we were there. A little old with 2 stories of all-outside entrances. Was nicely kept up and clean. Desk service was excellent. Breakfast room was large and very good service. A mile or so from downtown. Good pizza sports bar one block down.
Very clean room, comfortable beds, hot water in shower with good pressure. Staff at desk were nice. Breakfast was awesome and staff serving was exceptional!! My go to hotel in hot springs for sure !!!
The room smelled heavily of cigarettes. Upon entering the bathroom, two unflushed cigarettes were in the toilet. Was the room even cleaned thoroughly?! The toilet, after flushing the cigarettes, ran longer than it should have with a brown stain on the back. We didn't even say anything- we just left and found a nice, cleaner hotel down the road. Disgusting hotel. I'd rather have slept in my car.
Very comfortable bed, clean, and great breakfast. Right next to track, iconic restaurants, and live entertainment. Sweet accommodating staff. We celebrated a friend's birthday and will be back again soon!
We really was appreciative that there was a Best Western in this town. It was clear that it was a tourist place when we drove through town. Our room was nice and we really enjoyed the room, it was busy in the downtown area but where our room was located at was nice and quiet and we were able to have a restful stay on our way through. This room was big and met our expectations we had plenty of room in our room. We thought the bathroom was more than big enough for our needs and our toiletries. We would stay here again on our way through.
I have been wanting to try this motel for years. I'm in Hot Springs 1-2 times a year for the last 30 years. They have fixed the place up well but as many have said it is dated in many ways. I have to say, the bed was wonderful, as nice as the Hilton Garden Inn in Little Rock where I stayed the night before. The TV was a large flat screen with tons of channels. Breakfast as most have commented was good, the 2 ladies working it were wonderful. There is a bike wash area with a cabinet full of supplies. Be careful, the left door falls off. Now the part that will keep me from going back. The walls are paper thin. There is no sound deadening at all. There was a constant drip drip drip outside my room that I could hear all night. I was awakened at 2am by a loud group outside and you can hear the road traffic from Central like it's 10 feet away. My room was not in the front but about midway in the complex. Not a lot they can do to correct the traffic noise and it may not bother some people.
We loved our stay at this Best Western. The room was clean and everyone was so friendly. By far, the best part was breakfast served by Alisa and Donna. They made us feel right at home and took care of everything.
We really enjoyed staying at the Winners Circle. We were visiting Hot Springs and found this Best Western to be convenient to the downtown area. The hot breakfast was very good and the staff most welcoming and accommodating.
The service was wonderful. The front desk lady was very professional and helpful. We also enjoyed great service their during breakfast. The servers Alisa, Donna and Julie were great. We highly recommend this hotel.
Friendly Staff (Breakfast with Donna, Alisa, Julie); comfortable beds; great shower head flow; and a really good hot breakfast with many other choices (unlike other hotels). What more could travelers ask for?
Good breakfast, comfortable bed, very friendly staff, easy to get in and out of this location. Didn't swim at the swimming pool but got sun bathed by the pool side and enjoy it. They also had a bike/ dog wash station
Wonderful place to stay! Clean rooms and great staff! Great location too. The breakfast is wonderful and a great way to start your day! I highly recommend this hotel for anyone going to Hot Springs! An added bonus is that it's directly across the street from Oaklawn. Rockys next door has the best pizza and sandwiches too!
Breakfast was excellent and staff was very Very friendly staff. Only issues were I had to ask for toilet paper and a laundry bag; however, it was immediately made right by the professional staff. The rooms were clean and the amenities were as expected except for the weak wifi. The parking was nice as well since you could park directly in front of your room.
If traveling with a pet this is your best choice in Hot Springs. Personnel were extremely nice and professional. There is a dog park which was a big surprise. Breakfast was also good for a hotel freebie. There is also a pretty good restaurant just around the corner. For the cost this was an exceptional bargain. Shout out to front desk personnel Robert and Victoria. I just wish everyone was this nice!
Very reasonable rate. Very Clean really good hot breakfast. Front desk staff courteous and accommodating. Good location in safe area. Suggestions: our room was 4 rooms off highway (hotel is u shaped) - highway noise loud in room. If that bothers you ask for a room in the back. Room next to second floor outdoor steel stairwell. Occasional noise with people bringing bags up stairs or kids pounding down stairs. If noise bothers you to request room away from the stairs. Would def stay again. Recommend for price, cleanliness, hot breakfast.
The hotel was very clean and well lit. Staff was super friendly and knowledgeable. Breakfast was hot and delicious. Very quiet at night. We felt safe and comfortable here. We will defiantly be coming back to this hotel on our next crystal hunting adventure.
This was our first trip to Hoy Springs and the Best Western Winners Circle. I was most impressed with their staff. The front desk check in process was fast, friendly and very welcoming. This location takes excellent care of guests! Each morning we were warmly greeted by Donna and Alisa in the breakfast area, who served a delicious breakfast that is cooked on site. The breakfast had a great selection and was served hot. Our room (family suite) was large and comfortable and despite a dated design, everything functioned well. It also had a room with a couch and coffee table, making it perfect for a family staying together. Grounds were well kept and there are picnic tables to eat outside as well. Overall a very nice stay with a very friendly and helpful team!
This place was clean, comfortable, and extremely accommodating. I rented a few rooms for my 40th birthday celebration and this place was perfect. I felt safe (big deal for a single woman) and that they wanted my business. The location can't be beat either. Oh, and don't miss the breakfast!
Very friendly people, great parking even for vehicles with trailers and it was a secured parking lot. They suggested we go to the casino for dinner and wow they were spot on. Food was great, waitress was so sweet. Server at the hotel showed a perfect example of southern hospitality. So sweet and even joined in on some banter with me and my 5 friends that were traveling with me.
Went to the Breakfast after arriving an the food was amazing and Donna and Alisa where so kind and made us feel so welcomed and the food was so much better then I expected. I look forward to staying here again.
Everyone was very nice to us that works there. The breakfast ladies were great, love the beds and the breakfast. We always stay with you when we go to Hot Springs. Keep up the good work. Give them all a raise
Great week! Great service for breakfast with Alisa, Julie and Donna. It would have been 5 + except we miss the big cinnamon rolls! Asked for full service one day and got it no problem. We were here for the Indian Get Together and also stays 4 days longer. See you next year!
Hotel was wonderful. The staff at the front desk was amazing and very friendly. I needed to check in early so my wife and 2 month old son would have a place to stay while I took my school golf team to Glenwood. They made sure a room was available for us. The breakfast was awesome. The ladies serving were friendly and the foot was hot and fresh. Would definitely stay here again.
Was expecting a multi story building. Instead it was a motel style hotel. Employees were very friendly and what stood out most was the restaurant. The wait staff went out of their way. DONNA, ALISA AND JULIE were very friendly, accommodating and personal like family. They were busy but had a friendly word for everyone. And the breakfast was a hearty full serving one of eggs, crispy bacon,waffles and danish. What a joy it was in the midst of all the hate and negativity in the world. BTW THE ROOMS WERE CLEAN , WELL APPOINTED AND THE BEDS WERE VERY COMFORTABLE. THANK YOU BEST WESTERN
Without exception, the staff are perfect. Everyone is friendly and helpful. They even smile and don't mind making a person feel welcome. The breakfast is cooked and served by a great lady. The swimming pool is open! And our puppy LOVED the enclosed dog park. I HIGHLY RECCOMEND the Winners Circle!!
Stayed here several times over the past several years. Motorcycle friendly with bike wash area. Always have a good breakfast, clean pool, frig in the rooms, however the hotel is getting dated and the rooms need remodeled.
Very comfortable and close to attractions, great night sleep and quiet, casino and racetrack nearby, duck boat tours and spas are wonderful, great parking for motorcycle and bike wash station is great
What a wonderful experience! Our room was clean, and secure. Our bed and pillows were super comfy. The best part of the stay was the amazing breakfast buffet served by 3 charming ladies: Donna, Julie and Alissa! So many choices, and such hospitality. Keep up the good work Best Western Winner's Circle!!!! If we are ever back in Hot Springs, we will be back!!
Don't usually start a review talking about the breakfast, but this place was great. Donna, Alisa, and Julie served us instead of having a buffet. They were the nicest, friendliest ever. Took an interest in everyone and made our days. Rest of motel was good too. Clean, good check-in people
Ms. Donna makes the free breakfast here at the Best Western and I can say without a doubt ITS THE BEST BREAKFAST IN TOWN...BAR NONE!! The best waffle and scrambled eggs and bacon I ever stuck in my mouth. Thank you Ms. Donna!
The staff, the motel, breakfast and that they allow dogs makes this hotel a #1 for me. I will definitely be back! I didn't get a chance to try the pool but it looked wonderful! The beds were really comfortable!
Tried going there based on all the good reviews. Unfortunately, for us it was not clean. There were hairs in the bathroom sink and on the toilet seat. Grab bar also hair. Then I looked at the shower head and it had mold on it. I was so grossed out, we just had to checkout. Very disappointing.
I stay at this Best Western EVERY time I go to Hot Springs. It is centrally located, friendly, clean and has the very best breakfast of any hotel. And it is consistant. For motorcycle riders at rallys they always have a bike wash.
So, being a small place compared to places i usually stay i was not expecting much,,,BUT this place is clean friendly and hospitable. And we were there during the annual bikers convention so it was full. Yet and still, it was well attended to the pool was nice and clean rooms were as well. also rooms had both fridge and microwave so we could bring home our takeout food. If the rooms were clean when it was crowded im sure they dont buckle under pressure and they keep it clean...Would definitely stay here again.
Excellent breakfast, especially the efficiency & smiles from Alisa, who single-handed-ly fed the crowd! Nice pool. Super comfortable bed, didn't want to leave! Really clean & the best tv in our travels so far. (9 hotels) we will be back! Love the area.
From the Front Desk to Breakfast Service to Maintenance..... Everyone provides exceptional guest service.... The entire property is exceptionally clean and the amenities go above and beyond any I have experience at other hotel properties. Nice pool, picnic tables, charcoal grill, dog park, some rooms have a patio with 2 chairs to enjoy the weather. Even a "Hog Wash" for your car or RV. Hot Breakfast served by Donna and her team was great despite "Covid" restrictions. The location is directly across from Oaklawn the race track and casino. I am making my reservation in August to return in December for the horse races because I know they will be sold out soon.
The front desk staff was friendly and accommodating. The breakfast staff was nice and attentive. The breakfast was good with lots of choices. The room was clean. The shower had good water pressure. We will stay at this location again.
Can't say enough good about all the employees that I've came in contact with. From front desk to breakfast gals. Very friendly & accommodating! Really makes a person feel valued & appreciated for staying there. Pool is immaculate, better than any I've seen. Grounds look great. Rate is very good. Only drawback is 120 room to close to road, hear lots of traffic. But that's not their fault. Definitely would stay here again...
Check-in fast & efficient. Room basic but nice & clean. Unloading & loading car very easy with being able to park right by the door. Breakfast was BEYOND! Sooo many choices. Lady served your plate of whatever you wanted. The breakfast area is in a separate building and was busy busy busy. Another lady was cleaning tables. These two gals were hopping! Location is close & convenient to the "tourist" areas & hot springs.
The staff is very friendly and the breakfast is outstanding! The hotel is very conveniently located and the room was clean. The hotel has many amenities for a budget hotel. The pool was clean and the dog park was very convenient. They have a fitness center but we could not get in with our room key. The ladies at the breakfast bar were so sweet plus they served the best waffles we've ever had. We would stay here again.
Perfect location for everything we did in Hot Springs. Extremely comfortable beds! Shower was powerful! Fridge and Microwave to boot. All the things you look for in a great hotel stay. Breakfast was awesome, great variety, wonderful service and saved us a bundle not having to leave the hotel for breakfast. Tip those ladies well, they are worth it!! Pool was awesome too. Definitely would recommend the Best Western Winners Circle and would stay again when in Hot Springs.
The hotel was clean and the location was easy to find. The staff was great! Very friendly and helpful. Easy check-in and the hotel layout map was helpful. Like every place we travelled to, they were short handed but they worked as efficiently as possible given the circumstances. The HOT BREAKFAST WAS THE VERY BEST we had during a 2 week vacation. The women who worked the breakfast area, Alisa and Julie, were very personable, friendly and knew what they were doing!
I thought it was cool that we had the same room as our previous stay. Staff was nice a curious. Pool was full but still enjoyable. Best western is the perfect place to stay for that end of town location is key to any good trip.
Room was clean and quiet. Breakfast and front desk friendly . Breakfast had choices of eggs, bacon, waffles, fruit, and pastry. Location was Very close to Oaklawn. Not far to downtown. internet worked great.
The room itself was clean and comfortable. The water pressure in the shower was the best I have experienced in a hotel in quite some time. The bed was a pillowtop and quite comfy. The hotel is about a 5 minute drive to the historic district. Even though it is on a major street and my room was at the front, I did not hear traffic noise at all. The breakfast experience was awesome. A staff member served a full not breakfast, with choices of scrambled eggs, waffles, biscuits and gravy, potatoes, and bacon. There was juice, milk, and yogurt available. The dining room was clean, and there were plenty of tables. And the hours are 6-10AM, which allowed me to sleep in. The food was replenished frequently. Every staff member I talked to was friendly, helpful, and courteous. I felt like a valued guest, it just a number. Note to future guests: keep your key card away from all electronic devices, including your car key fob. I had to get mine rekeyed several times because I did not do this.
Thank you Donna, Alisa, and Julie for the wonderful breakfast and hospitality. You brought my husband and I absolute joy with your kindness, wit, and charm. I recommend staying at this hotel because of the great location, clean rooms, delicious breakfast, and the precious staff.
The staff was excellent! All were extremely nice and willing to help you. We had a problem with our room we initially had. It wasn't clean and they promptly got us another room! The pool was clean and the kids enjoyed it! Walking distance to downtown!
Couple issues this stay. Fixed before checkout the next morning. Holiday weekend. Given a box fan for night, loud, fan motor on A/C out. Given $45 discount. This also most we ever paid for King room. $295.
Room was small. Bed was so high you could not set on the edge, you had to jump to set on the bed. Carpet was very dirty, had not been vacuumed in a while. Breakfast bar was excellent. Hot food and the people who run it are friendly and helpfull.
Clean and welcoming. This hotel has a convenient location to the race track and is just under two miles from the city center. The rooms are nice with comfortable beds and good space. A table with two chairs, nice bathroom area and good space to open the luggage and get settled. The breakfast area has tons of windows and a good number of tables. During Covid most breakfast items are not self-serve but the staff is readily available to help. The pool area is clean and inviting. Rooms are very well insulated and outside noise is not bothersome. I can't forget to point out that the bed was very comfortable and WiFi worked great.
Gorgeous outdoor pool, clean rooms, delicious home cooked hot breakfast from Donna and Julie. Those gals made our trip feel like we had been at our grandma's house visiting family. We will be back. The location is perfect. Also, Best Western, please please bring homemade cinnamon rolls back!!!!
We had a great stay at BW Winners Circle, last week for our Hot Springs hiking and sightseeing. This place is truly a winner. The parking lot gets crowded over the weekends and parking could be a challenge late evenings. That said the property location is great on the Central Avenue, close to downtown and other activities around. Drive to Lake Ouachita, Lake Catherine, Garvan gardens, from this location is 20 mins max. Special thanks to Donna and Alisa for fixing us with our morning breakfast everyday and making it a great start to our day, bright and early at 6am. I had read great reviews about this location and was not sure if they were accurate, till we experienced it ourselves, firsthand. You will not be disappointed. Cheers!
The rooms may have been sub-par, and the location did not feel that , as the area felt very sketchy, but the waitresses Alisa, Donna, and Julie made the stay worthwhile. In summary, the service was great, but the hotel wasn't.
My family and friends who stayed at the hotel are very satisfied with the service provided throughout our 3 night stay at breakfast. Donna, Alisa, and Julie served us and we're very helpful and kind. Breakfast service by these ladies was outstanding!
We were here last year after evacuating from a hurricane and the staff at this hotel were nothing short of amazing. The warm welcome from Donna, Alisa and Julie every morning for breakfast was truly impressive.
Husband and I ate breakfast several times. The buffet had scrambled eggs, biscuits n gravy, bacon, waffles. I would like to give a shout out to Alisa, Julie and Rachel. They kept the food hot, serviced the tables. All 3 were very polite and helpful. Every question was politely and quickly answered. Thank you ladies.
I normally dont stay at a Best Western, this trip changed my mind. The staff was very knowledgeable and had all the answers. The place was clean, breakafast was one of the best i had. This place was way better than the hilton I stayed in a few weeks back. I attended the Hotspring Spyder Rally. The entire staff deserve a raise!
We just stayed at this hotel for a Spyder Rally. These people are amazing. They are very nice and accommodating. The beds were very comfortable. Alisa and Julie provided a hot/wonderful breakfast every morning- with a smile. They even came in early on Sunday so everyone could eat before heading home. Thank you to the entire staff!! We will definitely be back.
We stayed for 2 night here and stayed 2 nights at the Arlington. Would choose this Best western winner's circle over a fancy hotel any day. Perfectly clean room and great beds! The ladies in the office seem to love their job and make you feel like they have known you forever. Jerry was ALWAYS working hard. He has real pride in his work and always had a smile. Have never seen a maintenance man at hotel/motel have such customer service. Breakfast- the best hot breakfast! Alisa, Julie and Rachel treated everyone like they were guest in their home. Have you ever had anyone at any free hotel breakfast come and clear your plate and offer to get you anything!!!?? Clearly the Best Western winners circle has amazing management to be able to keep such great employees. We will be back! Carey and Betty ( mother and daughter Spider Ryder)
this motel is very clean and well maintained, we had been on the road traveling for 2 weeks and this was the nicest hotel we stayed at. The breakfast was top notch and all the employees were very friendly and helpful.
Hotel was nice: spacious room, clean and quiet. Come for the breakfast! Donna was amazing! Food was delicious! And Donna was so gracious. Hotel is convenient to the Racetrack as well as Hot Springs National Park.
The stay here I rate a 4 out of 5 because the location and outside traffic noise was terrible, otherwise nice people, clean room, and breakfast was great! It's a ways from the attractions. The casino is across the street.
This hotel did provide the reservation made, non-smoking accommodations, nor offer any solutions, nor discount. I do not recommend them. IF you do I would make sure you verify your accommodations at least twice and if you do request non-smoking that they have checked and provided written documentation as to such.
We have been on the road for 18 days traveling through the Midwest. This hotel meets our criteria. It was clean, comfortable, quiet and a good price. If you are looking for a place for an overnight refresh or in town for the Races, stay here. Office staff were friendly
The staff was friendly and very helpful. Rooms were clean - swimming pool, although cold, was clean and the grandchildren really enjoyed it. Breakfast was absolutely great - from the fresh cooked waffles to the biscuits and gravy and bacon. YUM! Site very secured and safe - I would recommend this hotel to all.
Night clerk was very kind and efficient. He had me all checked in and ready to go to my room when I arrived at 3am. The breakfast is WONDERFUL! The ladies: Donna, Julie, and Alisa are so friendly and work hard to keep everything fresh and clean. The beds were very comfortable.
Clean rooms, nice pool. Starting each morning with a fresh hot breakfast is the best. Donna, Julie & Alisa are friendly and go above and beyond to give you an awesome experience with your breakfast 5 star service and hot fresh food all served with a smile and the cleanliness is top notch. Hope to visit again soon
Wasn't planning on staying in Hot Springs but after long day on the road seemed like a good spot to stop. First of all the night clerk Robert was VERY kind and efficient getting us into a room. He highly recommended the breakfast saying "if you miss anything don't miss the breakfast here" Breakfast is served from 6am -10am The first thing you will notice is the big room it is held in. Plenty of tables in the room and even picnic tables outside. Then you notice the women working. They are all smiling and asking you how they can serve. you. We were promptly served with our request. Waffle, eggs, gravy, biscuits, bacon, fruit, cereal, oatmeal, juice coffee, hot tea, cocoa If you couldn't find anything you liked then you just didn't need to eat. The room was clean, comfortable, quiet, affordable and you felt safe. We will certainly plan on staying here again when we are on our travels that direction. Big THANK YOU to Robert, Donna, Alisa and Julie Best Western should be very proud of you and the service you provide weary travelers.
We had a good 2 night stay at this comfy and clean property. Asked a question about the National Park and check in clerk was not polite or friendly and answered curtly! First night was noisy with motorcycle groups, second night was quiet and nice. Many not wearing masks and did not try breakfast as it was sit down only...
Doesn't rent rooms to locals so that is nice. Left days inn and came here our last night in town. One reason being the locals living in days inn, best western took care of us, rooms clean, quiet and air quality was great. Staff was caring as well,
The employees at this hotel are friendly and welcoming. The breakfast is very good with scrambled eggs, bacon, real potatoes,biscuits and gravy. The ladies serving the breakfast cheerfully welcome everyone who arrives. I had reserved 2 rooms at the hotel. They both had a very strong odor consisting of old smoke and mildew. I had requested non smoking rooms but it was obvious that at one time these rooms were used as smoking rooms. I would not return to this hotel.
Donna, Alisa and Julie in the breakfast area are exceptional! They enjoy their job and take great pride in serving everyone who comes in for breakfast with a smile on their face. They really make it an enjoyable experience for everyone.
The folks at the Best Western Winners Circle were si friendly and courteous that I felt it needed a mention. We showed up early in the pouring rain and they got our room ready right away. Donna & Julie were outstanding in the breakfast room, so polite and really went the extra mile!
We will stay there the next time we are in Hot Springs, AR. We were one of two couples, each couple occupying a room of their own. Our stay was mid-week, which probably contributed to the quietness. Due to covid and my not advising a staff member we would be gone for the day, our room was not cleaned after our first night stay. Upon returning that evening, I call the front desk, whereas I was advised due to covid, rooms are not cleaned for stay-over guests and will not clean occupied rooms due to covid. If I had advised them we would be gone for the day, the room would have been cleaned..so a word to the wise during covid pandemic. Housekeeping very promptly brought a trash bag with fresh towels, coffee packets +, fresh soap, shampoo and conditioner handed me through the door with an explanation and apology for the room not being cleaned during the day....no problem...now I know. The hot breakfast meal was adequate. The dining help of Alisa and Julie was fantastic! The employees made staying here a most pleasant experience.
Hotel is located right across the street from the casino and walking distance to restaurants. Staff was great. Very nice and genuinely helpful for our stay. I would definitely recommend this hotel. I would stay there again.
My Mom and sisters recently stayed 2 night at this establishment and it was everything I hoped it would be. My husband and I stayed here one night back in November and were pleasantly surprised at the service, furnishings and price when we stayed so I decided to book my sisters and Mom there with me for a short Hot Springs get away trip. It was just as nice! We were given exactly the rooms I needed...downstairs, 2 double beds, and ajoining. It was perfect. We will definitely book here again when we visit next time!
I stayed at this hotel with my wife for two nights. This hotel is very clean and comfortable. The shower has good hot water pressure. The hot breakfast was very good. Alisa who runs the breakfast area really made me feel at home. She was cool. The grounds are well kept. They have a outdoor pool and workout room. There are food options within walking distance. We really enjoyed our stay there. Would definitely stay here again.
Best Western Winners Circle was recommended to us by a family member who visits Hot Springs on a regular basis.... and he was right! Best Value, Best Staff, Best Location, Best Experience! We cannot wait to return and would not consider staying anywhere else.
Odor in rooms, sheets were disgustingly dirty, blood spots on the bed sheets, the outside of the place looks like a place that would hold a brothel. The floor in rooms dont take your shoes off is my advice.
Great hotel with amazing breakfast bar! Breakfast included hot foods such as eggs, biscuits & gravy, bacon, waffles, grits, fruit, & cereal. It's walking distance to Oaklawn horse racetrack. You don't have to pay for parking at Oaklawn since you're at this hotel! Walking distance to a few places to eat & shop when you get finished at Oaklawn.
We came with 2 other couples traveling through Arkansas for spring break. We stayed here two nights. The rooms were clean. The bed and pillows were comfortable. The breakfast is great! They had a full hot breakfast served by staff. We were happy it wasn't a “grab and go” like so many hotel/motels currently are. The staff from front desk, to housekeeping to breakfast were outstanding. This is hands down the most genuinely friendly stay we've had. Everyone was truly friendly and so accommodating. The breakfast ladies both days (different on both days) were the best. It was the birthday of one of the ladies in our party so of course we had to embarrass her at breakfast and sing Happy Birthday. The staff joined in too! A few minutes later they came out with a small cake with a birthday candle and they sang again. We didn't ask for the cake. They just did this. Such a kind gesture and our family member was so pleased. This motel is focused on customer service. If we ever visit the area again, we will definitely stay here! (The staff was masked the entire time. We ASKED that they remove the masks only for the photo. When the photo was taken, the masks went back on).
From the phone call to ask about parking a dodge 1 ton truck to the friendly and accommodating staff the easy access to the entrance to race track infield and pet friendly facility well deserved 5 rating !!! I arrived and was welcomed by the security team with professional down to earth staff Comp breakfast was wonderful and staff were so nice. Southern hospitality. Donna and Julie thank you. Phillip and the other nice security person who were there on my arrival. I highly recommend. Even after the new facility at the track I will stay here period. Thanks for a great stay. Heck some of staff even new my cute little cowboy corgy pup by name. I'm from the show me state And every employee definitely showed me a wonderful stay !!! Thank you
We attended the horse races in Hot Springs and feel very fortunate that we were able to stay at the Best Western Hotel on Center Street. The location was perfect, the grounds were well maintained and included a nice swimming pool and and area of picnic tables A fitness center was available and each morning we had a good hot breakfast. No extra fees for parking or breakfast!. There was plenty of parking at each building and an additional lot at the rear of the complex. We were across the street from the race track and casino, which was super convenient. We have already made reservations there for the 2021 Racing Season.
We really enjoyed are stay here. We came for the races and evening was in walking distance which helped and we didn't need to even rent a car. The races were fun and our stay was phenomenal. We will definitely be back!
friendly staff and cheap stay, BUT, the rooms are old/outdated, the parking lot and traffic was metal barred fence around parking lot-scary, gross free breakfast. I do not recommend this motel. Location was probably the best part-right across the street from race track but that doesn't change the fact that it is in a sketchy rundown area.
Hotel was clean, our room was large and private. The staff was friendly and professional all pretty standard. The breakfast was epic though. Heavenly biscuits and gravy. Mountains of crispy bacon. Hash browns and scrambled eggs. The orange juice is real not machine dispenser Tang. It was so nice to find a hotel that isn't using COVD as an excuse to lower their service.
The amenities are great, the rooms are nice and clean. The parking lot is well it, The front desk staff was very friendly and helpful, and the free breakfast was exceptional, id like to thank the breakfast ladies Alisa, Donna, and Julie, their food was delicious and hot, and they were so nice, I would recommend this hotel to anyone who asks me.
My husband and I spent one night at this motel to visit the Oaklawn Casino. The room was clean and nice. Every staff member was courteous and helpful. The breakfast bar was delicious! Will definitely stay here again!
I feel the breakfast service was outstanding. The front desk very nice. We never saw the housekeeper although with COVID restrictions we understand. Very nice to be so close to Oaklawn track. Price a bit high for the standard of the hotel.
We stayed at the Best Western Winners circle for one night and the place was very clean. In the morning they had the best breakfast and best service which you don't typically find at a hotel. That is where we met Donna, a very sweet and kind lady. She said that they made their biscuits and gravy right there and it was really good. She also gave us a few places to go while we are touring the hot springs national park.
This hotel has the best breakfast ever and Donna is the best! It was delicious food and she was extremely nice and helpful in letting us know what was around the area to see. Came for the hot springs park and stayed for the amazing breakfast!
Great hotel very clean and neat. The best part was the the breakfast it was homemade and delicious and Donna was very kind and welcoming. She even took the time out of her morning to recommend some places to see. Overall a great experience.
The room was clean and the bed was like new. The bathroom/ shower area was spotless. Would stay again at a Best Western when traveling. Can't beat the service for the price. Would've stayed for their breakfast but was in a hurry to get back on the road
Comfortable bed & pillows. Great job clearing the ice & snow from walkways & lot. Large mini frige. My only complaint was after unloading car, and settling in, i found a pair of panties from previous customer behind bathroom door.
Staff was awesome especially ms.julie the breakfast server.rooms were clean cable was froze up calld front desk less than 5 minutes maintenance was at the door n fixed problem, ms leslie at the front desk was exceptionally nice n very helpful i am a local n definitely recommend winner circle to fam n friends
Everything was great! Great location! Wonderful beds! The breakfast is great! The ladies that work in there are always so cheerful and help you with anything. We will stay there again and again.Love this place!
My husband and I haven't stayed at any other hotel since we've met. We love Best Western and all their employees! This particular one is our favorite!! We love Donna and Julie from the kitchen! We visit with them every time we're here! Thank you for all y'all do!
Rooms were nice and very clean, but honestly what made this experience excellent was the staff! The entire staff was so friendly and accommodating. The front desk was so helpful. On two different occasions we needed help and they were right there with a smile on their face and kind words. Donna, Julie and the other ladies serving breakfast are wonderful. Y'all, these ladies are sweethearts and will take great care of you! True hospitality! We will definitely be returning!
5 stars! Entire staff so nice and friendly. Free breakfast was wonderful! Donna and Julie were so nice and made sure we were happy and taken care of. Full buffet with many choices served right there to you. Clean rooms , free breakfast , friendly staff and right across from the track=excellent time! We will definitely be back!!
Donna and Julie in the breakfast area were EXCEPTIONAL! They were so friendly and accommodating. My mom's 87th was February 1st and that morning when we ate breakfast they brought her out a DELICIOUS cake with a candle and sang “Happy Birthday!” It was a wonderful gesture that my mom will NEVER forget!!! Thank you so much for making our stay so delightful!
My wife and I have been to a lot of hotels, but the breakfast at the Best Western Winner's Circle in Hot Springs was easily the best. Donna and Julie made us feel like we were walking into our kitchen at home! They made our eggs fresh and prepared to-go dishes of delicious sausage gravy and biscuits and bacon as well. They even had fresh baked raspberry pastries - what a difference from the prepackaged stuff you usually get. The dining area was Covid-aware too, with staff gloved and wearing face masks. Left the hotel on a full stomach for a day of hiking at nearby Hot Springs National Park. Highly recommend!
My daughter and I had a moms trip and stayed here. We had a great stay and enjoyed the hotel. We really enjoyed the sweet ladies that served us our hot breakfast. Alisa & Julie were wonderful!!! They fixed our plates and also had great conversation with them. The ladies that we checked in and out with were wonderful as well! This is the place to go if you want hot breakfast and a great staff! Thank for your wonderful service!
This hotel is clean and the service excellent! This hotel is close to Oaklawn in Hot Springs and its convenient for waking over for a day of horse racing. The staff hear is very helpful. The breakfast is very good.
Best Western Winners Circle always has clean rooms and at a great value. TVs could be a bit bigger but not a big deal really. The super friendly and professional staff is always willing to help with any of our needs.
Unplanned overnight stop to check out the nation's oldest reserve (hot springs park). Interesting town but needed a place to stay. Did the online shopping thing and took best rate we could find. BOOM. What a nice place - staff very friendly and seemed genuinely thankful for our business. Room very clean, apparently recently remodeled. Everything worked perfectly. Breakfast was awesome. BONUS: Also very COVID conscious and safe. Politely asked me to pull up my mask when I got complacent.
This is a super clean motel to stay while visiting Hot Springs Arkansas and it is in the center of town across from the Oaklawn Racetrack/Casino so you can't go wrong plus it is a great price! AAA++++
Stayed here Dec 26,2020 for a night on the way to visit our son. Older hotel but our room was clean and smelled fresh. Had good, hot breakfast. Stayed again there 01/01/21 for a night on our way home and totally different experience. Room had wet floor by bed, hair in bathtub and strong chemical smell in bathroom. Floor was dirty in bathroom as well. First time we were by lobby on ground floor, second time ground floor but last building on their property. Motorcycle and loud cars all night until 3:00-4:00 a.m. would not stay again unless assured we would be by lobby.
The staff was so nice to welcome each customer. The most fantastic is that the hotel provided hot breakfast, which is much more impressive and touching than the cold breakfast offered by other hotels. In particular, it was a great gift during holidays with cold weather!
We loved that the hotel was walking distance to the casino. It was also less than 10 minutes driving from downtown. Hot breakfast, friendly staff, clean hotel! We'll definitely be staying here again!!
The bed was very comfortable, easy to get into, breakfast was great with very friendly service! If you make it for the hot breakfast ask Alisa for her delicious biscuits and gravy! She is loaded with good information about the town too! I hope you enjoy your stay.
This was a great place to stay on our road trip. The staff was very friendly and helpful and the room was very clean. Alisa in the breakfast room will spoil you with a delicious hot breakfast and give you some great tips for your trip!!
We were in room 143 I am not sure what's going on around that part of the room we found out that it backs up to a downstairs dog park and laundry room and vending area and there was some thing knocking or beating up against the wall several times while we were there and somebody running up and down the balcony on the second floor late at night was a little much but the employees were really kind the breakfast was really great so next time we will just request a quieter area. This is a great value for a budget trip to hot springs!
Smelled real bad ... Like a mildew order in the room .. No bottle water in the room .... Look like the room wasn't ready for any guest to rent it for the weekend ... The cable wasn't working had to fix that problem myself ..
The room was very good and the staff in the office were great. We left my wife's CPAP machine, a very expensive piece of medical equipment, in the room by mistake. An employee named Cleta called before we got home to tell me they had found it and would send it to us. They did and it arrived in just a few days, saving us a lot of money. Others may have done it, but they appeared to be happy to do it. We have stayed there several times, and they have always been friendly and helpful. The ladies that ran the breakfast area did an excellent job of taking care of a large number of people with very good food. With all the new rules, they have to do more work than in the past, and they did it well. Names I remember are Alisa, Donna and Julie.
My husband and I were traveling home from Nashville and decided to sleep over in Hot Springs on our way through. I wish we'd had extra time to stay! This BW is an older facility but highly maintained! It was very clean and the staff was excellent! Such great service - especially the ladies working the hot breakfast. They made you feel at home and got anything you needed. - I have to mention it was a hot breakfast - biscuits, eggs, bacon, gravy, potatos - very good! We loved the outdoor space too. The pool was crystal clean but it wasn't swim season so no dipping in the pool (November) but they had outdoor picnic tables set up and nice lighting. We were super pleased with this place and the price was right! Definitely a gem of a place - and right across from the Oaklawn racetrack and gaming facility. Like I said, I wish we could have stayed longer - they made our one night stay great!
Hotel was great, but even better was the service we got from the three breakfast attendants, Alisa, Donna, and Julie! They went out of their way to help our group of six bikers out! Running food items back and forth from our table along with the condiments and extra napkins. They just seem to notice what we needed, when we needed it! These three were so courteous in this Covid time, making the best of this trying situation! They should be given atta-boys or better yet, a nice little bonus of some sort! The front desk crew was also very nice and helpful, even handing out little towels to wipe the morning dew off our motorcycles (that was a nice touch). Highly recommend staying here!
My husband and I were celebrating our 30th anniversary and stayed here for the night . 10/27/20 . Only to wake up to Alisa and Julie at the Breakfast Bar .. such happy and helpful ladies .. Just topped off the stay with such kindness at Breakfast.
After a negative experience at this hotel a year ago, I decided to try one more time. So glad I did. Check in/out was very easy, office staff was very friendly and helpful. Room was clean ,appealing in decor and nice size. Our housekeeping lady TIFFY, was absolutely wonderful and we enjoyed our brief encounters with her very much, polite, and willingness to help guests and knowledge of hotel and surrounding areas.
Great breakfast and the food and the staff ladies in the dining area were awesome. Disliked · We were over charged and given the wrong room. Paper thin walls you could hear the noisy neighbors. The TV didn't work the staff lady thought I should be able to fix it. They had to move the refrigerator to access the cable box to reset and found a disconnected wire. I'm not too good with electronics but this was definitely out of my skill set. Other than that our stay was pretty good.
Close to everything, short drive to downtown. Very clean throughout, grounds, rooms, and amenities. Could not ask for better service. Always friendly, priced right. Hot “free” breakfast. Beds are quite comfortable.
The room was very clean except there was some food debris and what looked like dried heel skin on the floor by the bed. The front desk was quick to answer our calls and provided us with a travel sewing kit when I needed to sew a hole in my blouse. The breakfast was awesome and definitely worth mentioned.
Comfortable soft bed, ankle deep water after a shower, very friendly staff, aging MOTEL but clean for the most part. Noisy motel right off a busy street. In the room you hear every car noisy, person talking outside your room and door slam, even when you ask for a quiet room. We had a group of 4 young people talking outside the room and hanging out, we didn't feel safe to enter the room from the driveway at night. Asked for a different quiet room and nothing was available other than upstairs, we didn't want to haul luggage up the stairs so we stayed in the room. It wasn't the quiet room that we reserved. Notable friendly staff. Nice separate building with a good hot breakfast that was served during Covid. There was a good variety of items at breakfast including bananas. Helpful and friendly breakfast ladies wore masks and gave tips on where to visit.
Our room was ready (although we were running early again) and the toilet was well-bolted to the floor (it was loose in a previous hotel). The toilet roll holder, though, was loose. Either some child stood on it to look out the window (pointless, as it's frosted glass) or someone used it to get up or down off the toilet. But these rooms are nice (the ones right across from the lobby), roomy and attractively decorated. Although full breakfast was back on, the famous cinnamon rolls weren't. Why? How are they different from eggs and bacon which are dished up by friendly servers? Bob said the pre-packaged pastry was actually tasty. My only quibble, and this goes to most places in the US, is that no one understands tea. There was none in the room or at the desk (although they did let me into the breakfast room to get some). And hot water goes directly on black tea - I had to be quick to get a bag in before the lid went on my cup of hot water. Really needed that hot tea because it got unusually chilly, perhaps due to the hurricane. Always happy to stay here.
Stayed here 4 nights while vacationing. The room was quite large with 2 queen beds & lots of room to move about. The bed was comfortable. With the virus, you have to get extra towels from the front desk, but that wasn't a problem. The breakfast was the best I've had since traveling during the virus outbreak. Served cafeteria style. Food was tasty, service was great. The staff here is super friendly & helpful. Only downside was that there was what appeared to be dirty water in the coffee maker. I always travel with my own coffee maker so I didn't need to use it. Also, a VERY busy street with lots of traffic noise. I can't even imagine how busy this place must be during the horse racing season with the large casino & horse racing facility right across the street. However, the location is good, easy access to Bathhouse Row, the National Park & other sights. Grocery store right down the street for essentials & a Sonic practically in walking distance for ice cream snacks!!!! Definitely would stay here again if I am in Hot Springs.
Stayed at this Best Western for 2 nights while visiting the Hot Springs area. Location was central to everything we visited. Budget friendly hotel. Clean, comfortable bed and pillows, and quiet. Safe Covid measures taken. Alisa and Julie were so friendly and helpful as they served the daily hot breakfast.
In a time where safety is a concern, it is hard to expect some amenities to still be available...Breakfast being one of them. I was assured when I checked in that a hot breakfast would be served and coffee was available in the room. When I got up I got to enjoy a cup of coffee on my patio. When it came time for breakfast we went to the breakfast bar. We were greeted by Alisa, she explained how "new" way of serving a hot breakfast would work. We told Julie what we wanted and she served it up. My husband said it was the best hotel breakfast he has had, and he was right! Not only did Alisa and Julie serve great food, they were fun to talk to. They also, after finding out this was our first time in Hot Springs, told us some sights we needed to visit and places to eat.
This hotel room was very clean. The beds were comfy and the sheets were soft. It was really convenient to be able to walk to the casino. The casino is only about 3 blocks away. Will certainly book here again.
The stars on this location are very misleading. It is an old motel in need of some renovations. You can see light through the door. The non smoking room reeked heavily of smoke, so much so that we told the front desk so we wouldn't be charged for it. The breakfast was great and the staff was extremely nice. I would not stay here again though.
Great staff, spotless rooms! With all the COVID-19 stuff going on we have had to change our reservations and staff was very helpful. Upon arrival housekeeping greeted us at our suite and made sure we had extra supplies. The breakfast staff made sure we were not left hungry and it's the BEST hotel breakfast we have had. Front desk and maintenance were very accommodating and I would definitely recommend you stay here
What a gem. This old Motel is right across the street from Oaklawn Race Track. We walked to the Casino yesterday and it was not far to go. It has been upgraded and everything is modern. HVAC works great and is digital so it is easy to set. Flat screen has Direct TV. Wifi works great and it is fast. Bathroom is clean and my fiancée likes the layout of the sink area better than any hotel we have ever staid in. Breakfast, considering the CoVid Pandemic was hot and fresh and good as any. Now let me say something that really puts this place over the top. We have not met an unfriendly, unhelpful person that works here yet. They all make you feel like they are happy to see you and glad you are here. I say here because I still am. I would recommend this place to anyone that listens to me. It is not the Hilton in luxury. It is just a great, clean, old fashioned style Motel, that you wish there were lots of. Best bang for the buck and that is not exaggerating. Thank you to the crew and the Owner.
This hotel had a mix of positives and negatives. On the balance, because of the price, this was a great stay. It's a motel. Don't be confused by the very high reviews - it's still a motel. The campus is open to the public and it is busy. There's a constant stream of vehicles and people in and out, they're smoking outside of their rooms, and it's noisy. Seriously, I don't know what the deal is with motorcycles in Hot Springs, but they are everywhere. Motorcyclists always believe that the rest of the public is entitled to their noise pollution. Evenings especially, it seemed like every 15 minutes someone was firing up a noisy Harley. Fortunately they stopped before we went to sleep. I wish the motel would require all motorcyclists to stay at the back of the property so they wouldn't be ten feet from your front door. The room is fairly comfortable. The room has sufficient space for a small table and two chairs and the king bed. The sink is adjoining the main room, while the toilet and shower are in a separate room. The toilet and shower room would only be considered spacious on a cruise ship. There is a nice-sized fridge/freezer combo, a microwave, a safe, and a good-sized TV. Sadly, there was something wrong with the speakers on our TV (we reported to maintenance). Bed is firm-ish but just fine. Pillows are the usual too-flat-and-lumpy things. The room has very little ventilation other than the window unit, which seemed unable to pull moisture out of the air. Our towels and swimsuits never dried, and even with the shower in a different room, a normal shower with the door open left the mirror fogged up. We used both cool and heat during our stay and neither dried the air. The pool is nice but chilly. It's extremely deep - 9ft at one end! No shade available. The staff is working very hard. We had an issue with a brush with COVID and the staff allowed us to reschedule a nonrefundable reservation. While most hotels have discontinued breakfast service in favor of crappy muffins and granola bars, they are serving a full breakfast, just served by the staff instead of self-serve. There are a couple of off-balance picnic tables outside, but nearly everyone ate inside at tables that were decently-spaced. Front desk staff was working smoothly, and we interacted with a few housekeepers though they never entered our room and all were friendly and accommodating. We replaced a few towels just because we wanted dry ones. Location is outstanding - near the center of the city, so it's an easy drive to downtown, the National Park, or to attractions like Lakes Hamilton or Catherine. Traffic near downtown is atrocious because the city is laid out like a toddler's train set, and this motel keeps you out of the thick of it.
Very nice motel. Very clean rooms and great pool. I think that the motel has been completely renovated recently. Great hot breakfast included. The bed was heavenly. Directly across the street from Oaklawn. Lots of fun nearby.
We make a trip to Hot Springs every year and we have never been anywhere with better service! We have not found a better breakfast anywhere! Thank you so much Alisa, Donna, and Julie! We LOVED it! Y'all are the best!
We stayed at this property for one night based on good reviews. Upon entering our room had a strong foul odor of unknown origin The room did not contain enough soap or an ice bucket. We asked housekeeping for an ice bucket which they promised to deliver to our room but never did. The biggest issue was finding a roach crawling in the shower. We would have checked out then but did not think we could find a room at a reasonable rate for a holiday weekend. We really wanted to relax and enjoy our last night of the holiday weekend, but the deficiency of the room put a damper on that.
The room was great. Very spacious. The bed was so comfortable. Just the perfect amount of softness to firmness. The shower head was great as well. They had plenty of room to place your stuff. The walls are good thickness. I never heard my neighbors on both sides. The breakfast was amazing. Biscuits, gravy, eggs, bacon , fried potatoes, waffles, cereal, pastry, apple juice, orange juice, milk, and coffee are available. The staff treats you just like family. I have not a single complaint. I enjoyed my stay so much.
We enjoyed our stay at best western winners circle. Clean rooms great location but best of all was the breakfast bar that was offered with our room. Great food and employees were helpful and things to see during my trip to Hot Springs
My stay at this motel was one of the best experiences I've had regarding any motel/hotel . The check in staff were friendly, courteous, efficient and very professional. My was room was clean and comfortable. The amenities were outstanding. Those ladies working the breakfast were incredible. I am definitely coming back!!!
Alisa,Donna,an Rachel are some great cooks, friendly atmosphere, great customer service I will be back to revisit soon. Hospitality is excellent.The rooms was very nice, the front desk has great customer service. Thanks
My boyfriend and I stayed here a few nights ago and Leslie made our whole experience! We had some booking issues and she had so much patience and was nothing but kind! Will be here again because of her! Please give this woman a raise or a promotion, shes very hard working and diligent and deserves to be recognized for being so amazing!
Staying here reminded me that staying at a property under a good brand like Best Western only offers the PROMISE of a great experience; that promise frequently proves hollow. Not here. Everything was perfect, from the extraordinary greeting from the impeccably trained desk clerk, the special price she offered without me asking for it; the room that was exactly where I wanted to be, near an overflow parking area that was perfect for my car / RV rig; and a comfortable room was rock-solid WIFI signal. The hot breakfast really was hot -- and personally served by extremely kind staff. Looking around, you could tell, this was actually an older property that was meticulously maintained. You could tell, whoever owns this joint, they want to make absolutely sure visitors are treated like actual guests -- and not just saying it. That's sadly very rare. Here, I really enjoyed my visit. That also is rare.
Highly recommend this location excellent stay. Motorcycle friendly even have a spot to wash your bike. the check-in was fast and easy the clerk was kind to make sure we all had rooms with our bikes out front.
I booked this hotel to go on the cheap for a business trip. I was so pleased with every aspect. The new beds were amazingly comfortable. The breakfast was awesome, Alisa and Donna we so accommodating and polite. In fact, everyone we came in contact with seemed to perform their job with kindness and a great attitude.
The breakfast food was excellent! The service staff Alisa, Donna and Rachel were so helpful, concerned everyone had what they needed and very friendly! A+++ Our room was very clean too! A great stay!!
Don't turn away when you see this little gem on Central Ave! It may be an older property to the blind eye, but as the saying goes, “don't judge a book by its cover.” Located close to many attractions, with clean and comfortable rooms, nice pool, a tasty free hot breakfast, onsite security, and a wonderful staff! Leslie, and Kim are pure delights, very informative, and so kind!! The rest of the staff was nothing short of awesome as well! For the price, cleanliness, location, and staff...we will be repeat customers for any future visits! Blended family of four - Deputy Hodges Lafayette, La
From the outside the hotel doesnt look that wonderful. I even thought I made a bad choice as we were pulling up but that is where the negativity ended. The staff were all friendly and helpful. The room was very clean. The pool was clean. We even received a HOT breakfast when other hotels were only offering a grab and go breakfast. My family and I enjoyed our stay and would definitely stay here again. Also the location to downtown was perfect.
They pretty much said “oh well” when we were over charged. (I was eventually credited) My brother is still fighting since he reserved my room with his card. Even though I paid with my card, and they had no problem getting their money, they still are making my brothers life hell and tying up his time trying to get his card refunded.
I was skeptical that this hotel could be the #1 traveler ranked on Trip Advisor, when you think there are multiple Hilton brand hotels in the area. Stay here and you will know why. The positive reviews are accurate. Save your self money and frustration and give this a try. The beds, shower pressure, wifi, pool, breakfast and staff were spot on it may not have all the glitz of Double Tree but we could not find anything that would keep us from staying here next time. Great Job!!!!!!!!
The entire staff is really nice and our room is quiet and clean. The location is convenient. They are pet friendly and they have a fenced in dog area that is well maintained. It's close to the old part of town but still in a newer area. Kim at the front desk went above and beyond to be helpful. Everyone has been wonderful.
The rooms were very clean and im pretty picky. Beds were comfortable. The full breakfast was absolutely the best i have had while staying at any hotel. These ladies know how to cook. Also picked up our plates from our table after we were done. Very friendly and hospitable. Will definitely stay here again.
The breakfast ladies were amazing. Alisa, Sam & Donna were caring, attentive and very enjoyable to be around. These ladies were a great start to every morning for the 6 days were stayed at Best Western.
Facility is directly across from race track. Overall things were okay although the room (carpet & bath had cleaning persons hair) should have been cleaner. Breakfast was a treat, though limited due to covid the staff was great.
We really enjoyed our stay. The room was clean and the beds were comfortable. The staff was friendly and helpful. The location was perfect for what we were doing. And the price was great from such comfort. The pool was clean and they did an excellent job of keeping everything well cleaned.
very comfy beds, outstanding hot breakfast! Can't say enough good things about this hotel....reasonable rates... stayed there twice and great both times..very clean. I really like this style of hotel...you park your car outside your door
The girls at the front desk were WONDERFUL! And so was the maintenance guys/crew and housekeepers! Very nice, helpful, went above and beyond what I have experienced during stays at hotels in other locations. This Best Western has the cleanest grounds of anything I have seen before. The maintenance guys were picking up even the smallest of trash, weeds, etc. Keeping the whole area pristine! The housekeepers/maids also went out of their way for anything we may have needed. Top Notch Service! BRAVO Staff @ Best Western Winners Circle in Hot Springs, AR! EVERY ONE of y'all DESERVE A RAISE!
I was a little nervous about booking in this area seeing as some or most of the hotels/motels on the strip are kinda pay by the hour looking places, if you know what I am saying. However, after reading the reviews, I decided to give this place a try. I was glad I made that decision. Check in was rather easy and very quick. They have safety precautions in place due to Covid, which is great. I got room 127 on the top floor across from the office. It was a nice room. The pillows are soft, three per bed. The bed is not too hard and a little soft. TV channels are not that good, but I was able to find something to look at. The next morning, my son went for breakfast and he ended it. They have many things to choose from and it's a hot breakfast, which is great because I haven't went to a hotel lately that has that because of the virus. They have a nice outdoor pool. I didn't get to use the fitness center because I made it in too late. Now it isn't the Ritz and this night I wasn't looking for that, just a quick, clean place to stay. All in all, this is a nice place to stay and the rate is reasonable.
Please keep in mind - I am a bit of a Hotel Snob... Generally, I never stay in a "Motel" Scenario, however, this time was a last minute "quick" trip, with our 2 Yr Old Labradoodle... When reading the reviews I was confident that the hotel would be nice, in an area that I was comfortable staying, and would be helpful with the dog! When we arrived at the hotel, and noticing the seediness of the area in the daylight hours, I was concerned, but told myself it would be OK. Upon checking in, whereas I had requested "Pet Friendly" via the Internet Booking... Nothing was ever mentioned until such time as the Desk Clerk mentioned something about the "cute" dog outside! Oh - that is my dog - she proceeded to tell me that she needed to charge me a fee for the dog - even though that was never mentioned on the webiste, and... they "generally" have a a 30 lb weight limit. In this case, she was kind enough to accept our dog with the $30 deposit. I have no problem with that - but, if you are going to weight limit and charge, make sure to mention that on the website - not leave it as a possible turnaway at checkin! Happily, I paid the $30, was told of breakfast, and where my room way - "hope there is parking as we are full"? OK - not a problem there, we did find parking. Upon entering the room, still telling myself "it will be ok", decided that we would just make the best of it. Now, it did appear that there was newer carpet, ac was cold - loud, TV fine - however, no channel guide, room key card worked fine... We opted to go out for a walk and to find dinner with the dog, which we did downtown. All is well. When we returned, the obvious "capacity" of the hotel was evident. Not much room for parking, noise level with cars coming and going loud, people in the parking lot, etc. It's OK I said! My dog kept finding things on the floor to chew on - obviously trash from a previous guest, bottled water cap, a plastic cover from a disposable razer.... sink will not drain. Crumbs from what I assume trash on the bathroom floor - with bugs, flies evident. I closed the door to the bathroom, and left it at that. In the morning, I noticed that the shower did not drain - I could not bring myself to use the shower at that point. We packed up, left the room, and went to checkout. My husband in his aggravation asked about the "$30 Pet Deposit" - oh no, that is not returned to you... Please... my dog was better behaved that most of the guest at this hotel.
We simply loved this hotel. from the check in with Kim, to the convenience of the location it was just a great experience. Kim was wonderful, efficient and thoughtful and gave great advice! The room was well appointed and VERY CLEAN. The whole property, while being older was very well maintained and well appointed. Other Best Westerns could learn from this hotel and re-open their kitchens. They took orders from customers (everyone masked) and put the food together in a "to-go" container and you took a hot fresh breakfast back to the security of your room or wherever! It was great, hot and fresh! Thank you so much for making our stay in Hot Springs a memorable fun experience!
Staff is always friendly and cordial, rooms are updated and very clean. The location is central and convenient to Casino/Racetrack and plenty of restaurants (we visited The Purple Cow Restaurant and it was awesome!). This is the place to stay when you visit Hot Springs.
Not only was the room exceptionally clean, it was also quite large with a specific dressing area and a nice bath. Everything was extremely clean, decorated nicely and the beds were very comfortable but what I liked more than anything was the way the employees make you feel right at home. You can't find a better staff anywhere and I believe they're the reason this place consistently gets superb reviews.
I didn't know what to expect at first. All I knew was me going off everyone else reviews. I will say you will always come across a negative review or someone not being satisfied with their stay. I saw plenty of positive reviews and gave this place a try and I'm not from Arkansas so I didn't know what to expect, but I'm glad I chose this place. I have nothing negative to say at all! The whole staff did a great job from greeting me at check in, stopping by the room to see if I needed anything else, breakfast, and check out. I hate I didn't snap any pictures but the family was tired. I will stay here again next time I visit
So clean and the staff were super nice and helpful. It felt like a safe area. Comfortable beds. The carpet was clean and the room smelled nice. The pool, laundry and breakfast were all OPEN!!! Would definitely recommend a stay at this hotel.
Sam and Alisa, the "breakfast ladies" are the BEST!! Everyone who walks through the door gets a cheery "good Mornin" The mornings fare is shared and they are eager to please. They were not so busy this morning and both took time to share some Hot Springs history with us. We shared some funny stories with them as well. Best Western is lucky to have such vibrant women as Breakfast Ambassadors . So looking forward to tomorrow morning.
I would to say i had a great time at the best western in hot springs AR 71901 The front desk clerk Leslie was very nice and kind made me feel at home I would recommend all my friends and family to stay at this establishment special thanks to Leslie
The rooms smelled like an ashtray. The first room had a soap wrapper in the bathroom, so I can only assume the surfaces were not cleaned. Because of this and the overwhelming cigarette smell they moved us to the next room, which also had a soap wrapper complete with a used bar of soap. So again, I have to assume they did not clean the counter or other surfaces and we are in a pandemic. Because of the virus they should be going above and beyond with being sanitary and I'm not confident that they even met the basics.
Best Western Hot Springs #thumbs up. Even though they were busy checkin was quick and easy. Very friendly and efficient service, Kim was awesome. Rooms were clean and comfy beds. Thanks for a great weekend.
Clean and excellent service by the staff. A bit off the main path but not too far. Parking lot well lit. Asked for the Senior Citizen discount and received that. We will be going back soon and will definitely stay there.
I would have to say it was one of the best hotels, I've stayed at in HS! The front desk staff was amazing! They were very informative. The location was perfect. Right next to downtown! Would recommend this place!
The front desk staff was helpful, considerate, took ownership of my requests, and made sure I understood things like where amenities were located.I asked for a late check out the next morning and while most hotels allow this, the staff here didn't act like I was burdening them to ask as most places do. I ended up staying over another night and checked in with overnight staff. She was busy at the front desk, but made sure she took time to welcome me back and accommodated my room requests. The location is convenient, the pool was clean, beds were comfy, and the room was clean. The staff and accommodations exceeded my expectations.
Front desk clerk was so nice. Room was very clean. Because the virus is ongoing the wonderful breakfast was not offered although they did have a "grab-n-go" breakfast. Loved the pillowtop mattress. The hotel was just about booked full so I would recommend reservations. Pool not open yet do to government mandate regarding virus but will open. We have stayed at this hotel before and will be back. Oaklawn is across the street and an awesome italian restaurant "Rocky's" is a block away and shouldn't be missed.
Pillowtop beds were awesome. Front desk personnel were extremely nice. In the middle of the pandemic hotel was full but all precautions were taken by personnel and guests.. stayed here before and we will be back
Off roading trip with friends to Hot Springs and I couldn't be more satisfied. Hotel was clean, beds were comfortable, and the staff was extremely friendly and helpful. Will be my go-to whenever I'm in Hot Springs.
The room was spotless upon arrival and smelled clean. The coffee maker worked great! Nice soaps and shampoo for the extremely clean shower. The towels were white but didn't smell of bleach or chemicals. The bed was so comfortable as were the pillows. We have stayed in many motels and hotels where the prices were extreme but could not give them a five star rating. We will be going back.
Super friendly and helpful staff - all of them. The bathtub was like new - loved it! Quiet area, close to everything, great TV channels, super comfy beds, heater/AC worked perfectly, lots of pillows...will definately stay there again!
My husband & I stayed here for the weekend to visit the crystal mines in Arkansas. Found some really good ones. Hotel staff are very welcoming & taking all precautions for covid-19. No worries here. They have the best coffee. Will definately come back to see the horse races!
Normally people that work the front desk @ a hotel do just that, work it.Well this hotel is SUPER LUCKY to have a woman like Kim on their team. She made our days (stay) awesome & worth every penny.We will absolutely recommend this hotel to friends and family, and stay again when we are back in town!!
The beds are very comfortable, the hot water is good as is the water pressure, Coffee and breakfast in the morning is nice, the WiFi is good, the location is good, bit the best thing about this hotel is it's amazing staff. Thanks for a great stay we look forward to seeing you again.
The ladies that work the front desk are among the friendliest I have ever experienced, both on the phone and during our visit. So sorry I had to miss the breakfast that was so highly rated (Covid). The room was sufficient and the Pizza at Rocky's (walking distance) was GREAT!
I would strongly recommend the best Western on 2520 central Avenue the worker's are extremely nice and make sure u have what ever u need the rooms are wonderful and the owner is very nice to everyone so if your ever in hot springs Arkansas check out the best Western on 2520 central Avenue across from the oaklawn
The front desk staff were great, I had entered my comments online about requesting a room away from the ice machine and the staff had our room in a quiet area away from the main street - much appreciated. Although the bed quality was outstanding (pillow top firm king mattress), I was very disappointed with the room cleanliness. It seemed to me that the carpet hadn't been vacuumed...other than that, ok location and breakfast to go due to the pandemic was fine.
Mangement could have taking of my issue. Management wouldn't even talk to at all! Will not ever stay there again! With all things that going on in this country management could have at least talk to me or something. I didn't even get a phone call>
We've stayed at this hotel several times in the past; the owners have kept it updated with comfortable beds and good pillows. The free breakfast had really good gravy this last time and although we had to leave early due to the Coronovirus and no fans allowed at the track, the Management was very gracious to grant a prompt refund to our account. Will stay here in the future Lord willing.
The mattresses were broken down, like sleeping in a hole. The check in service is good, the breakfast is excellent. The location is very good. Previous stays here the mattresses were excellent, that is the main reason why I stayed again.
We really enjoyed our stay! The rooms were very clean and kept clean by housekeeping our entire stay, they even checked up on us to make sure we had everything we needed. The breakfast and the ladies that did the breakfast were amazing!
I don't recommend this hotel to anyone it's old, dirty, and noisy. Also since it's in front of the horse racing building there's a lot of drunk people. The rooms where not the same as the ones in the picture when I reserved my stay. They smelled and looked old and worn.
I cannot say enough about this hotel and their amazing staff! Some of our friends have stayed here for 20 years while visiting Oaklawn. You will not find better customer service anywhere! The housekeepers (ours was Karen I believe) are so kind and always making sure you have what you need. Hard working ladies! The kitchen staff is absolutely the best I've ever seen. Donna, Alisa and Sam are exceptional and very dedicated at serving you. And special thank you to Leslie for always making sure our reservations are perfect. This property is absolutely the model of great customer service!! We will definitely see y'all again soon! Thank you! Kelli and Bruce Caffaro
The hotel was clean and the staff was super friendly and helpful. The breakfast was wonderful with a large selection. I would certainly stay here again. The convenience to the race track was perfect within walking distance
We went through a third party booking.com and our reservation didn't go to the hotel. But they gave us a room at the same price! Great customer service! Very nice people! Gave us extra pillows too!!❤️❤️
We've been visiting Hot Springs for the past 35 years during the racing season. Best Western has always been our hotel of choice. Excellent service and ladies in the breakfast bar the spotlight of the hotel. Price of room is most likely the ugly duckling!!! They keep raising the room rates and if the continues will most likely try The new Double Tree on the lake.
Great breakfast and wonderful service by Donna and Alisa. Probably the best free breakfast at a motel that I have ever experienced. Clean rooms and great location, felt very comfortable, will visit again soon.
Our breakfast was totally awesome and the server Donna gets five stars and she is delightful! We would come back just for her delightful personality. The full breakfast with sweet rolls, sausage and bacon and all the trimming was perfect Our room was very comfortable, the bed exceptionally soft. However the heater was not working and was stuck on ac. We reported it at checkout!
We always love to stay here! It is in a fantastic location, the rooms are clean, food it hot, coffee is delicious and staff is very accommodating. We have stayed here probably 5 times and this will not be our last!
Stayed 2 nights at this Best Western. Was probably the best stay I had in 18 nights in the U.S. Staff was great, especially the breakfast lady. Super friendly. The town is amazing with tons of things to do. I went to Garvan Gardens to see the Anthony Chapel. Well worth seeing. I will come back here at some point. The Barefoot Cdn.
Free breakfast with the best ladies. They made us feel like home. Homemade cinnamon rolls. Alisa & Donna made us feel like family. We will stay here again. The ladies that do this free breakfast should be training other people. They were excellent at their jobs and had such a wonderful attitude. Can't wait to visit again.
Stayed 2/14/2020 through 2/17/2020. Hotel is across street from oaklawn horse track and the oaklawn casino. Great breakfast and the breakfast attendants were helpful and so nice. Check in was a breeze
Really enjoyed this hotel for a weekend at the races. Access was great. Breakfast was better than 99% of hotels you'll encounter and the staff was super friendly. Only “complaint” is that the walls are a little thin!
We recently stayed at the hotel for a weekend at the horse races. It is a short walk to the race track and casino across the street, or you can enjoy a ride on the carts the staff provides. The mattress is very nice, sheets and comforter as well. Home made cinnamon rolls for breakfast, and the best sausage patties ever. They must be locally made. Had a nice time until time to go home and the car battery was dead. I went to the office to verify their address before calling my insurance company for a jump start. The man at the front desk immediately called Dan, who brought a dead battery starter and tried to jump the car for me. It was a very dead battery so Dan called the manager, LeAnn, to drive me to Auto Zone. She not only drove me there, but also back again an hour later after Auto Zone tried to recharge it. Back at the hotel w new battery in hand, Dan and another man put the battery in with pleasure. I was so touched by the kindness and swiftness to serve. Locally owned. Locally managed. Rare personal service by everyone: housekeeping; restaurant staff; front desk; maintenance; management.
Finally, I have found a place to stay in Hot Springs that remembers how important is the customer's experience; and at a very reasonable price. We spent a weekend at Oaklawn Park Race Track and generally seeing the sights around Hot Springs. The Best Western Winners Circle is right across the street from the Track, so we gave it a try. This motel is clean, the room smells nice, and the staff is courteous, friendly, and was helpful every time I had a request. I will stay at this motel every time I need lodging near Hot Springs. This is a great motel, owned and run by Americans who pride themselves in first class service to their patrons. Winners Circle, thank you for a great experience. You will be seeing me again.
From the moment we checked in until the moment we checked out was a great experience. Everyone was very nice and made us feel very welcome. Front desk was very helpful with answering any questions we had about the area and attractions. Housekeeping was very attentive and accommodating. Donna made the best breakfasts every morning. We will definitely be returning.
The place was lovely, the beds very comfortable and the breakfast was a delightful surprise....everything was fresh and tasty. The attendant, Alisa, was friendly and helpful! She made sure we had everything we needed.
Comfortable, clean, convenient to the track and casino this is the place to stay! The staff is awesome and they will go the extra mile to make your stay great! The homemade cinnamon rolls were fantastic! And thank you Kim, Donna, and everyone for my birthday cake!
Great breakfast, clean room, very spacious rooms, Every person that was employed at the hotel that we came in contact with was super nice. it was extremely close to the race track, close to restaurants, great places to park, walking distance to track and casino
We stayed here for two nights while attending the Oaklawn races. From the friendly front desk staff to Sam and Alise in the breakfast room the employees could not have been nicer. Facilities very clean and the old school "park at your door" convenience was most appreciated. If you're visiting Oaklawn Casino or race track or the general Hot Springs area, you won't go wrong with this hotel choice.
Breakfast was hot and enjoyable. Donna was helpful and friendly. Plenty of breakfast variety to choose from. Very clean room, peaceful and quiet during our visit . Horse race was the next day and the front desk offered us a free parking permit.
The Winners Circle Best Western in Hot Springs, AR was a great place to stay! We did not have a prior reservation but upon arrival we requested an ADA room and it was available without hesitation! The room was nice and clean. I like knowing breakfast was available until 10:00 am. Front desk checkout was absolutely quick and easy. We will stay there again.
Clean, well kept property, as expected. Some of the friendliest folks you'll ever meet. The ladies running the breakfast concession are truly wonderful. Two people you really enjoy starting your day with. I'll be back! 5 STARS
Service at this Hotel was amazing! Great breakfast and friendly hotel staff. The value was good but what made my stay great was the freshness of the breakfast. Room was average and clean. I would definitely stay here again.
We had a great stay in Hot Springs at the Winner's Circle! It was across the street from Oaklawn racetrack and casino and very close to Hot Springs National Park. Our hosts were very friendly and had lots of recommendations at check in! Breakfast was very yummy and was served in a very roomy lounge! We would definitely stay here again!
All staff were extremely friendly. The room's cleanliness and decor also exceeded my expectations for this price in Hot Springs next to the racetrack. The breakfast was wonderful, and the attendant was very helpful. She even made my waffles for me, and checked on us several times. It was also quiet, even though it was next to a main road.
Stayed at this smaller BW for a night. Convenient to Oaklawn Track and Historic Downtown Hot Springs. Very comfortable beds and temperature control. Staff were super friendly. Continental breakfast had lots of options. Best price for comparable hotels.
This is one of the best hotels we've stayed at in Hot Springs. The rooms are clean, and ALL of the staff have been top notch. Alissa and Donna (or Diana) have the best continental breakfast. Their service and hospitality alone can make this hotel stay the best! We recommend this hotel! See you guys in a few months
Great price, great customer service and great room! My experience was great! Loved the bed and the shower was out of this world.Front desk too great care of me and it was spotless. No trash and friendly service. I will return.
From the moment I walked in the door to the time I left every member of the staff I meet was caring and friendly . The rooms were clean , smelled great and the food delicious . Bertha one of the house keepers saw me trying to get in my room after I had checked out because I had left my phone in the room she had a wonderful attitude and a wonderful smile that in turn made me smile . she took me to the office where the helped me back into my room so I could get my phone . I can't wait to come back and visit my family and the family at best Western .
I am a stay over at the bestwestern. The main reason I am choosing to stay while I work is the housekeepers. I never have to ask for anything. I work all night and sleep during the day, and they respect that. The main housekeepers name is Bertha. She doesn't treat me like a burden. She is always energetic, smiling and keeping me laughing when some days aren't the best. She made it a priority to know how I want things done and when. She trains the new housekeepers some days so she's constantly busy, and still manages to make sure I am comfortable. She treats me like family. I highly recommend staying at this bestwestern and ask for Berths as a housekeeper. You will be In great hands. Tell them bane sent you!
We stayed in this Best Western Winner's Circle and it was a very comfortable stay. The gals at the front desk were very nice and gave us a delicious lead for dinner. At breakfast we found a great buffet of hot items and fresh baked buns. Donna was very welcoming to us and everyone who came in . The buffet area was clean and well kept like your own kitchen. Thank you Donna for a nice send off! I would definitely recommend this BW.
The housekeepers surprised me. I was unfortunately to sick to go with my family to the casino,the housekeepers did above and beyond(yes,I am a needy cry baby when I am sick) and these women took GREAT care of me. After they found out I was alone and sick on a family vacation, they stopped by my room just to check on me..and made sure I had everything I need/wanted without me even asking. I was so impressed when it came time for check out i had to get their names which was Carmen and Breanna. You girls ROCK. Because of you two my family and I will always come back
Convenient place to stay, especially for casino or races. Room was large and clean. Staff was VERY friendly and helpful from reservation to check out. Great breakfast with very accommodating and friendly lady. Would stay here again.
This motel has been remodeled and was a nice stay. The clerks were very helpful, and the breakfast was hot and a good selection. Even though it is right off a Main Street, it was very quiet. The beds were amazing. I will return when I am in the area
the service was great even though it was very late. thank you Samantha was very helpful. the room was so spacious and clean and had everything we needed. the location is best since its right across the street from the Oaklawn casino and right next to all the local shopping centers and eatery's. last but most certainly not least was the amazing breakfast. very great deal and we will be staying here every time we come back to hot springs
Great stay. In walking distance to the oaklawn casino and wonderful hot breakfast. We stayed in the smoking room and room didn't smell like smoke to me. Breakfast consisted of waffles fruit pasteries and juice.
No shower curtain. Only 1 towel. Had a foul odor and they didn't try to fix the issue and said they were booked. The breakfast staff were very rude and refused to make anymore food due to it being 9:15
The room was very clean and spacious. The bed was very comfortable. Geat location. We made our reservation online but I called on the way to make sure it was confirmed. The room was ready when we arrived. Check-in was fast and check-out also. Eerything was in the room that we needed and all worked well. We will definitely stay there again...
Great location, (across street from race track/casino. Cean rooms and excellent customer service. Especially at breakfast. Donna and Alisha were making sure everyone was well fed. Plan to stay here again in the future
I would tell you to book this hotel! We booked this hotel due to the convenient location to a NYE Party we were attending. Our expectations were definitely exceeded! We expected a little dated but clean room—- we were pleasantly surprised that our room was totally NEW. (We have stayed at other hotels that say new rooms and the paint is sloppy etc—- not here! The room was totally refreshed.) The ladies at the front desk at check in and check out were so pleasant and the breakfast crew was fantastic! We couldn't have asked for a better stay! A definite hidden gem in Hot Springs!
Sam and Alisa at the breakfast bar couldn't have been more happy and helpful. Best women for the job. Rooms were very clean. Enjoyed our stay. Directly across from horse track/casino. 2 miles from bathhouse row.
Length of stay: 3 nights with 2 kids under 5 yrs old. A very clean, friendly hotel. I have had bad experiences in the past with hotels and always am wary to enter a hotel room. (I am very OCD and cannot stand bugs, cobwebs, dust etc.) My husband and I did a walk through of the room before bringing in our luggage and kids. It was REALLY CLEAN. The room smelled good. (we had a non-smoking). The beds were clean as well. No dust anywhere. No cobwebs. The bathroom was really clean too! We were really happy with the room. The TV had pretty good channels. We only watched at night for 20 min or so before bedtime but good options. The hot breakfast was really good too! They had a huge assortment of options and ALISA was a great host. She was really friendly, and made sure to speak with everyone in the breakfast area. She would check up on everyone to see if anyone needed anything. She would pick up our plates for clean up. Constantly busy making sure everyone's needs were met. We were really impressed and delighted by her. The cleaning staff was really friendly as well. They tidied up our rooms and made sure everything was there that we would need. Very good, hardworking, friendly staff. Clean hotel. Really good stay. I would HIGHLY recommend STAYING here to my family and friends. 5/5! Thank you for a wonderful stay!
We were in Hot Spring first time and we were happy to stay here. The room was very clean, smell good and the breakfast was so tasty. The receptionist was friendly and helpful. We will definitely stay here again.
This Best Western is so wonderful and clean. The front office staff is so nice and helpful. Kim was funny and even gave some good recommendations. If you are blessed with Kim she will make sure you have all you need to make your vacation perfect. This hotel has a FREE hot breakfast and the non smoking room is clean and the bed have a pillow top that makes you feel like you are sleeping on a cloud. Great price and great find.
Very clean and a very nice stay! The service is great and the staff is very friendly. Breakfast is great and Donna is spectacular at catering to your every need. Close to downtown. I would stay here again!
I stayed here for a total of four weeks in the fall for work. The rooms were always clean and the front desk staff was always very happy and helpful. The breakfast every morning was always fantastic. There are fresh made eggs, potatoes, sausage, biscuits and gravy. Additionally the wonderful women Alisa and Donna prepare fresh danish and cinnamon rolls daily and will even make you a delicious waffle if you ask. The coffee is good and the conversation is better, a truly welcoming place to start the day.
Staff was very nice but the room was missing towels, refrigerator didn't work, cookie crumbs or something on table, and the carpet was not fully vacuumed. Free breakfast that was included was extremely good. Nice selection.
Outstanding stay! Everyone from the front service desk employees to the maids made us feel at home. Complementary breakfast was extraordinary. Our room was very well kept free WiFi. Plus it's location is great (right across the street from Oaklawn Casino). I'm well beyond pleased! Keep up the great work!
The checkin was a breeze and the Two ladies were so helpful and welcoming. I can't remember both of their names but one was name Kim. The breakfast gravy and biscuits are wonderful along with those waffles. The two lady's that work the breakfast area will make your morning cheerful they are funny.
This motel is the ONLY place to stay in Hotsprings! It is amazing, the rooms are clean, comfortable, and roomy. The staff is outstanding, the comp breakfast is just wonderful!!! Wouldnt stay anywhere else. We visit the at least 6 times a year!
Great Location. This is an older Hotel, but up to date and very well maintained. Staff was super friendly and very helpful. I love that it is walking distance to some great restaurants and of course Oaklawn.
Great stay, very nice clean room w an AWESOME breakfast and excellent service too, Thanks Donna!!! We also enjoyed the proximity to Oaklawn (across the street) and to downtown where there's always something interesting to do!
Front desk and breakfast staff were good, but not a great stay overall. We had a connecting door to the adjacent room and were constantly bothered by phone calls and pet noise from the next guests. They weren't terribly loud, but there was no sound proofing at the door. Also, we returned to the room on the second day to find the housekeeper had not visited.
Enjoyed our stay! Rooms are very nice and clean and close to everything on Central. The pillow top beds are NICE! The breakfast is AWESOME!! The staff is friendly and helpful. I would highly recommend this place. We will be staying again for sure.
Our stay in Hot Springs was great. The hotel was extremely well priced and convenient to the downtown area. All the staff were super friendly and helpful. We had a broken blow dryer which there placed within 10 minutes of reporting it.
Mrs. Donna cooks an amazing breakfast each day here. She so warm and friendly. We loved it.The food was fresh...pastries are baked fresh each day. The whole staff works to make your stay as pleasant as possible. Please do take the time to take advantage of the GREAT breakfast. Thank you Donna.
This hotel is in an older motor lodge but has been meticulously remodeled. The property is extremely well maintained and is conveniently located to everything Hot Springs has to offer. Very nice, super clean rooms
I booked here because the reviews were so positive. The location was convenient, the staff friendly, and my room clean. I am immunosuppressed and I need to be careful about clean environments. I was not disappointed and I would stay here again. Bonus: The breakfast was delicious.
Great service started with Ashley behind the desk. Great chat! We usually stay at Marriotts, so I can't say that the room/building was that standard. The room was small but adequate. The buildings are near the main drag so somewhat noisy. But not so much that I could not sleep. The bed was nice. I loved the comforter. The shower pressure was amazing! But better than all of this was breakfast! Alisa and John prepared great food to include homemade cinnamon rolls!!! My husband had the sausage and said it was unusually tasty, unlike most hotels. They also treated the breakfast room like a restaurant, where they would make the waffles and others services unexpected for a hotel complimentary breakfast. As I thanked Alisa for her great service and told her I was pleasantly surprised with Arkansas and that we were bikers, she stopped me from leaving to give me a bikers guide to rides in Arkansas. More great hospitality! That's why they deserve 5 stars!
Best Western should change their name to Best Western, Best Eastern, Best Northern and Best Southern! I say this because Best Western Winners Circle is simply The Best. Best room. Best bed. Even Best toilet with the option of warm air blowing during your toilet visit! Not sure if this last bit will be published! Best service from front desk and Best service during breakfast; they couldn't do enough for us. So, fair to say, they are The Best! If you've already chosen this hotel due to its location, you have made the right choice. Visit Rocky's Corner across the way for another best...Best meal!
Choose this hotel for comfort, cleanness, excellent breakfast, dog friendly and friendly attentive staff. Silence air conditioner unit! This point is important as most hotels still use the outdate very noise units.
Winners circle is walking distance and great location to horse races and casino and bar/ restaurant it has a pool, hot breakfast and friendly staff, is alway a nice experience . The checkin and out is a fast and courteous
Room was spotless. Bed was incredibly comfortable. Check in was seamless. We got to town later than expected and got to our room quickly. The hotel is right across from the Race Track so we didn't need to go far for entertainment. Breakfast was great. The attendants were friendly and helpful. Great experience all around.
Every time I stay in Hot Springs I stay here! The staff is very professional and friendly! The only way I would ever stay at another place in Hot Springs is if this one was full! Walking distance to the Casino and Race Track.
I have to say this best western is the best hotel I've stayed at. Everything from checkin to check out was perfect. We stayed 2 nights on our way up to Kentucky and 1 night on the way back from Kentucky and everything was still perfect. Rooms clean, beds comfortable and breakfast was amazing. Donna and Alisa running the breakfast are fantastic ladies! Never in all my travels have a stayed at a place where the employees actually care about what they are serving. These two do! Donna made waffles for my husband and I and even brought them to the table! Wow those two ladies deserve an award!!! Best hotel experience ever and we will return just so I can go to breakfast!
This place is where we stay everytime we come to Hot Springs. Staff are excellent. Room was comfortable. Bed was soft. Breakfast was so good as always. Good parking. Check in was quick and so was checkout
I was recently away in Hot Springs at a conference for a week. There's no other place to make you feel right at home than the Breakfast ladies at this Best Western! Great food and these ladies were supper friendly! The room was clean and the hotel in a great location.
Excellent, a very clean room with an outstanding Breakfast.. Room size is not large, but not small and each room comes with a balcony in case you would like to enjoy the outdoor with a cup of coffee in your hand.
This wqa the end of our week long vacation. Usually the end of a vacation is long and drawn out as everyone is tired. Our stay at the Best Western in Hot Springs was actually refreshing and made the end of our vacation enjoyable. We were only going to stay opne night but stayed two nights because of the friendly and relaxing atmosphere
Higher priced than what I like to pay for a room and location is not really central to all activities in Hot Springs but overall not a bad stay. Employees were wonderfully helpful, courteous, and were glad to assist my sister and I to ensure we had a ground level room as we both have difficulties with stairs.
This room has 2 king size beds and plenty of room. The decor was nice and the room was clean. The front desk receptionist was a true gem!!! I recommend this hotel and choose the double king suite, you won't be disappointed!!
This was a very nice hotel for the price. The room was spacious and clean. The staff was very pleasant. I would stay there again when going to Hot Springs. The night light and heater in the bathroom were a welcome surprise.
Conveniently located to bathhouse row and the National Park, as well as the lake. Really nice breakfast, including hot food. The breakfast staff were available and helpful. The front desk staff were great.
Our hotel was across from the racetrack. We were not going to the races but since it was am off season we did not have to deal with the crowds. Our room was comfortable and the beds were great. Anytime we are in Hot Springs when the tracks are not open we will stay here.
We had a clean, comfortable room. The hotel is close to restaurants, historic areas, shopping, and even gambling. The breakfast was a real treat. Our breakfast hostess was Alisa, and she was extremely friendly and helpful. She gets there early in the morning to make fresh cinnamon rolls, and they are delicious!
My husband and I went, we had a great time, very convenient to Oaklawn Casino and Crosswalk's Restaurant and Bar! Had a great time. Service at front desk was great and breakfast was wonderful and great staff for breakfast.
From the time we approached the reservation desk to the time we left, the staff did everything possible to make our stay pleasant. The breakfast was the BEST ever - especially the homemade cinnamon rolls! Alisa and her kitchen assistants were so friendly and helpful - we couldn't have asked for a better breakfast or a more enjoyable stay! Our room was clean and quiet and amenities were plentiful. Definitely would stay at BWWC again!
The room was great, Parking great, the room and bed were great,The breakfast was outstanding? The location well lighting and added plus its across the sttreet from Oakawn Park Casino-Racetrack? Enough Said
I have stayed here before, but this time everything was wonderful The breakfast was not and the ladies working in there omg helpfull, . They took was clean and the only thing would have been more pillows. It's close to restaurants and the Casino.
We stayed here for 2 nights while visiting the Hot Springs. It was a great location. I don't usually stay at hotels with the door to the outside but I have to say I was pleasantly surprised by this hotel. It's not luxurious but the bed was good with nice linens and the room was comfortable and quiet. The breakfast was good and the service was outstanding. For the price, you won't be disappointed.
We liked everything about this place - nice staff, CLEAN rooms, inexpensive laundry, very good breakfast with a WONDERFUL and friendly dining room staff. Place felt quiet and safe in spite of a heavy presence of workers in big trucks - they were very polite.
We knew we wanted to come back, so had reserved a room in advance, but had cut our trip out west short a day, so needed an extra night before that. We were lucky. There was an Indian Motorcycle rally in town and they were full - but had a room. It wasn't quite as nice as the room we had last time - in fact, it was "merely" standard. But we got it. There was a bit of a mix-up between days because I use my landline phone instead of my cellphone number and they had called to see if we wanted to change to our original room. I wouldn't have been able to take the call anyway because we were out in the boonies with no signal. I thought we had said at check-in that we didn't want to be moved, but that was missed somehow and when we got back from banging away at a rock face for hours, our key didn't work. But it all got straightened out. Fresh keys and all was well again and we didn't have to move all our stuff. Oh, and breakfast is always brilliant. My husband loves those cinnamon rolls. Oh, and I said noise level was average because, well, motorcyclists. The machines were really pretty, but the trailers they came in took up a lot of room in the parking lot and they do make noise - but not late at night. I don't recommend staying there during a rally, but they left the next morning and it was all back to normal - which is to say, great!
Donna & Alisa made certain the breakfast bar was fully stocked every morning we were there (6 days total). Breakfast was always hot, the coffee pots were always full, and they made your waffles for you. If you needed something and didn't see it, all you had to do was ask, and they would get it for you. The breakfast area was always clean. Both employees were very pleasant and helpful. They started our days out with a smile everyday. We have booked our room for next year and looking forward to visiting again.
It was a nice stay for the price. We booked through the BW rewards program and got a better price than through other websites. The hotel was clean. A bit dated. The breakfast was good, they had a nice selection. The beds were comfortable, not too hard. It's across the street from the casino and very close to downtown. Will stay at this hotel again.
Room was very clean, bed was comfortable. The girls at front desk was very friendly. The only thing I didn't like about the room, was to much light came into the room, and at times you could here the traffic on the main road. But,of course your going to here some of the traffic, because the motel is on one of the main drags, and close to the Casino. But I would recommend . BW does have a full breakfast, and the ladies who was in charge that morning were just really a super host the ladies get a 5 star.
A friend and I stayed two nights at the Best Western Winners Circle, we loved the location. The rooms are clean and very well thought out. Breakfast is one of the best I've seen at a hotel. Check in was the simplest thing! I personally booked on Booking.com and have no issues what so ever! I'll definitely be back!
I stayed at the Winners Circle BW for 4 nights last week. This is my 4th year to stay there. This hotel is excellent. From the front desk staff to the dining room staff to the housekeeping staff...they all do an excellent job. The hotel goes above and beyond to accommodate a large group every year that is here for a motorcycle rally. They allow us the freedom to move around and socialize. We are a respectable group and appreciate those liberties. Thank you for another great vacation!
The people at this hotel are friendly and helpful. The motorcycle washing station was extremely nice to have. The rooms were large and clean. It is in a great location. The only challenge was that our air conditioning unit didn't keep the room cool. Other than that, thumbs up!
Just spent 4 nights at BW Winners Circle. The staff are friendly and very accommodating. The breakfast was very good: eggs, bacon, biscuits and gravy, credal, fruit, and fresh cinnamon rolls. Alisa and Donna make sure your coffee cup is filled and bus your dish when you finish. I'll be back
The staff were all so kind and helpful. The hotel was reasonably priced and clean. The bed was very comfortable. The best western has really improved there hotel and we will definetly stay again. Thank you Best Western!
Courteous staff, clean rooms, and a full breakfast bar. Close to everything. Oaklawn is 2 blocks away, plenty of places to shop, plenty of places to eat. Pet friendly, handicap accessible swimming pool.
Great place to stay. Kim who checked us in was very friendly and told us where to go for dinner. We were in a room on the second floor and wanted to be on the first. The hotel was booked solid but she was able to move us to the bottom floor. It was comfortable and and good to place to lay our heads for the evening!
away from hot springs. They are pet friendly and the staff was very freindly as well. That have a nice pool and a nice breakfast. Lots of hot foods but would of been nice if that had a gluten free options
Employees were very friendly. Rooms are spacious and clean. Speedy check in. Plenty of rooms and parking. We did not do the breakfast. Hotel is right across the street from the Race Track / Casino. Highly recommend.
Great place to stay. Paul at the front desk was great! Keep smiling Paul you are doing a great job! The room was clean and the bed was so comfortable. Now let me tell you about Alisa, and John, and their amazing breakfast bar. They were so kind, and made sure we had everything we needed. They even offered to make a waffle for us. The freshly made cinnamon roll was amazing! I would stay there just for the breakfast! This was the first time we had stayed at a Best Western. We will definitely be staying with them again!!
Was greeted by an extremely nice staff. They were very helpful with all of my questions. It is right across from the racetrack, and very central to getting anywhere in the town. Room was very clean, with all of the amenities. Turning on the shower was a bit tricky, until the staff informed me how it worked. Breakfast selection was awesome, and the food was very good. The women working the breakfast are was very helpful and nice, greeted you as you came in. Kim was really quick on my check out.
Stayed here on a weekend trip from Oklahoma with my daughter. All of the staff were great! Ashley and Kim at the front desk are so helpful and friendly. The ladies serving breakfast and the housekeeping staff did an excellent job. Definitely will stay there next time we come to town.
Place was very nice and clean. Room was clean and nicely decorated. Staff was very helpful and friendly. Breakfast was great. We really enjoyed our stay and will definitely stay there again. Hope to return soon.
What a great experience we had at Best Western Winners Circle on our way through Hot Springs! The staff was very friendly and helpful. The hotel was conveniently located. Alisa prepared the best breakfast! Her cinnamon rolls were positively heavenly!
We stopped here for 1 night and ended up spending 2, just like Alisa said! She said we would like the town and gave us some great tips. We did stay another night! Paul and Ashley were at the front desk and very helpful. Alisa and Sam worked the breakfast buffet, which was great, they were very welcoming. Definitely will stay here again!
Friendly staff to greet us. Clean,cool room. Super convenient location. Excellent breakfast! Alisa and Donna were working in the dining room for breakfast. These two ladies couldn't have been more attentive and helpful. They kept everything clean and well stocked but the best part was their great attitudes. nice way to start your day!
This is a great hotel with the best breakfast I've ever had at a Best Western. They have homemade cinnamon rolls! The staff is always very nice. Check in and check out are always very easy. I stay every time I'm in town!
Love staying at Best Western. Clean rooms, Clean fitness center, Wonderful breakfast always hot and fresh.They always have fresh hot coffee. The housekeeping staff is always friendly Front desk folks are wonderful. They all treat you like family
We always stay at the Best Western on Central Ave. The location is great and the rooms are comfortable. The breakfast is always awesome and the entire staff is friendly to bikers that come to the bike rally.
The wife and I decided to make a quick getaway for a couple of days. Booked in at Best Western and it was probably the best choice for us to stay. The staff was wonderful and the location was great. They had a great breakfast buffet as well. Room was very clean and well maintained. If we make it back to Hot Springs we will definitely be staying there again.
Have stayed at this Best Western before so I booked there again for this trip because I knew it was a good place. The property is in excellent condition, the staff is incredibly friendly, the breakfast has an enormous selection and all of it is good, hot, fresh, and the attendant is just a wonderful hostess. The pool was great, The WiFi was strong. The majority of the property is set back away from the street so there isn't a lot of traffic noise. It's located right across the street from the horse track and casino so you can walk to that. But the main old town is just 5-10 min. drive up the same street, you don't have to leave Central Ave! Oh, beds were amazing, shower pressure was perfect, AC was quiet!
Staff was friendly at check-in and were knowledgeable of property and area restaurants. Room was very comfortable and a.c. unit cooled room great. Bed was surprisingly comfortable, very easy to fall asleep in.
This hotel is excellent. Very clean, comfy, cozy. We loved the patio room. The Swimming pool is great, the breakfast area is awesome it has an old fashion milk machine with very cold milk, lots of food to choose from it was staffed by a wonderful lady that will even cook your waffles for you. Check out was fast and friendly, Kim was wonderful. We cannot say enough about this hotel, we stay in alot of hotels with business travels and by far this is our favorite. Rocky's Corner was also great it is a great place to eat just a 2 min walk from hotel.
It's a short drive away from the historical Hot Spring bath houses (around 7 min?). Nevertheless, Hot Springs downtown offers a large free parking lot. There are several restaurants nearby. Rooms are very good Best Western standards; parking stalls are a bit narrow, but ok. Breakfast staff was the most caring that we have found in the many BW hotels that we have stayed at in the US - they treat/care you as immediate family.
Ashley and Kim were great helping us get checked in. Wonderful personalities!! Love the warming, southern hospitality. They told us about this great restaurant Rocky's Corner! So glad we changed our reservations to this hotel!!
Refreshed old-school park-in-front-of-your-door motel not far from downtown. Rooms were very clean. The free breakfast was awesome and staffed by two charming ladies. For value lodging this one can't be beat.
I normally stay in best western if I travel..I have membership and always happy with overall services. But this location was a totally different story! From outside was a rundown looking, and room was small..dark..wet smell..and not even better than any another no star motel..pls stay somewhere else if you can, it's not worth your money.
This Best Western is awesome! The staff is very friendly, the room was clean and beds are really comfortable. Convenient location for the track/casino. I will definitely stay here again and recommend them highly!
Clean room, great staff, easy access to attractions. Will definitely stay here again and again. My new choice of hotel for the area. Kids enjoyed the cleanliness of the pool and the area was clean. Will stay again
We came to Best Western after a long day on the boat! We received SUPERIOR customer service from Kim!! We love her and she is the best EMPLOYEE here!! The room was clean and the beds are so comfortable!! We definitely will be staying again!! ❤️❤️❤️
We had not been back to this hotel since 2017. They have done some renovations and the rooms are much better than before. The only problem I had was with the Horrible City Traffic NOISE!! (we stayed in room 124 & the noise was awful! ) If you hear as well as I do, try to be put in the rooms that are further back -away from all the city street traffic! (Front of hotel) The breakfast at this hotel was really good & hot. The two ladies in the breakfast room was very friendly & helpful!
Downtown hotel, lots of sirens, but safe and adequate. Friendly staff, but Arkansas is just friendly. Small rooms, but I had a great room location with access to the pool. Need a hotel coffee station. I was gone each day before breakfast. All in all no issues, AC worked great. Slept well.
The Hotel was really clean. The employees were great, nice and friendly! It's right across the street from the Race Track and Casino. Next door to a really good pizza place. But, Most of all the breakfast is AMAZING!!!
I wanted to let everyone know this is a great place to stay the rooms are very clean Kim Ashley Leslie Donna Alisa are always very friendly great customer service they go above and beyond their way to help you with any questions you may have and also the Breakfast is delicious.
Quietest hotel I think I've ever stayed in. I was shocked. Sold out, weekend night and didn't hear people talking outside or next door, no next door bathroom toilet or shower noise, no next door TV, no road noise, just quiet. The only thing I could hear was the squeak of someone's hotel door next door in the morning. I can't say enough about how quiet it was. Next, cleanliness! Tub and toilet perfectly white, bed sheets and towels so clean. Double beds and pillows very comfortable. Loved the sturdy table and nice chairs in the room. We could play cards. Felt very safe there. Employees all super nice and helpful! Breakfast was fine, ladies working there were so kind. Loved the waffles and one staff actually asked if we wanted waffles right when we came in and made them for us! How nice! Great experience, great price, can't get any closer to Oaklawn. Oh saw the outdoor pool and it was super clean, on the small side, but looked fun! Oh, we had nonsmoking rooms and the room smelled great (was a little worried since there are smoking rooms). There is a large gravel lot for boat trailers, bigger vehicles, if needed. And we saw a motorcycle washing station. We would return! Don't hesitate to stay here!
Price was good. Room was great. Continental breakfast by Ms Alisa and Ms Donna was outstanding, they make the waffles for you if you want one. Fresh pastries, eggs sausage that is grilled, not steamed. One of the best breakfasts I've had at a hotel. Front desk service was very helpful and pleasant, as was anyone on the staff. The staff made my stay better than I expected. You can tell these guys run a tight ship. Motorcycle friendly if you are touring Hot springs area as I was.
An absolute pleasure to have stayed here. The Front Desk staff to the Breakfast staff Ladies are all excellent service providers. I've stayed in many Hotel chains during my working days, all over the globe. This property knows how to deliver the Customer Service.
I didn't realize places like this still existed! The rooms were clean, all the staff were friendly, and the breakfast was amazing. Homemade cinnamon rolls. Sam and Donna go above and beyond in providing a great breakfast. I highly recommend this motel.
We stayed in a larger room with our children and were simply amazed at the quality and cleanliness here. Beds were comfortable, rooms were quiet, although the construction across the street started early in the morning. The pool was clean and there were plenty of towels. The breakfast was amazing, and the attendant was no doubt the nicest lady on the planet. The location is just outside of the busy city center but easy to find and close to other restaurants and stores. We enjoyed our stay here!
Friendly staff, clean rooms. Great place to stay. The breakfast is the best offered by any hotel chain. Sam and Donna are friendly, helpful and manage to visit and still keep an abundance of food on buffet. Recommend giving it a try. Great value especially in racing off season.
My family and I stayed overnight at this location on the way to a vacation at Lake Ouachita. The room and bedding were very clean and staff was friendly. The breakfast exceeded my expectations by far - I loved the biscuits and gravy! Would recommend to anybody traveling through the area or staying in Hot Springs
The staff was so friendly, helpful and accommodating. From Miss Ashley and Leslie at the front desk. They met our needs and gave great customer service with a smile. Donna was a blessing at the Breakfast Bar. She greeted me immediately and helped me get breakfast together for myself and my husband. The next day I met Sam and she was excellent as well. The prices were affordable. The amenities were better some of the more expensive hotels. Will be looking to stay here again.
Best Western Winners Circle in Hot Springs, without a doubt, has the BEST breakfast offering of any BW motel or any other motel we've ever stayed it. The food is soooo good, the little restaurant super clean, and the waffle area very nice because one of the lady employees makes the waffles. I will sing the praises of Donna and Sam, the two ladies who were in charge of the breakfast experience. Super nice, helpful, friendly ladies. In my opinion, Donna and Sam are two of the main reasons the breakfast experience at this BW is so great!
We love staying here with our kids and on couple-only trips to Hot Springs. We love the rooms, the staff, and the breakfast is unmatched! We tell all our friends to stay here. We will be back next year and already know where we will be staying.
Great overnight stay for my son and I. Kim checked us in and was so welcoming. She also went the extra mile to make a future reservation for me, at a great price. I can't say enough about the full hot breakfast. We missed the homemade cinnamon rolls, but the pleasant service with a smile from the kitchen staff, made up for it in waves. Renewed my opinion of Best Western for sure! Exceeded my expectations for the price.
Clean and Quiet. A bit pricy for a 3 star hotel. If ur interested, there is RaceTrak dog track right across street. Pet friendly hotel. Pool is small but clean. Rooms are adequate in size. Maid service is very good. Overall staff was good.
The location of this hotel had me concerned a little as its so close to the race track....BUT, the wife and I were pleasantly surprised at the updated clean rooms.....very clean! (ours was)......We are BW Platinum members so we know a lot about this hotel chain...I must say this BW had one of the absolutely BEST free breakfasts that we have had at any hotel!!!!!!....If we come back thru this town anytime soon, THIS is where we will stay again......Hats off BW!!!!!!!
The food was hot and plentiful. Kind people. Very welcoming place to enjoy our vacation. The rooms are very clean . They Supply You with Plenty of shower things Like shampoo and conditioner . The food has biscuits and gravy ,waffles, cinnamon rolls, and lots more. enjoy !!!!
I like that location. It was at least 15 minutes away from everything. The casino was a plus in walking distance. The breakfast very good. The hotel staff went above their jobs to assist you in being comfortable. I really enjoyed and will stay again soon.
The hotel exceeded my expectations. The bed and pillows were the best I've slept on in a hotel in a long time. The breakfast was awesome and the staff friendly and helpful. Convenient location to Bathhouse row and it's a very short walk across the street to Oaklawn.
Leann checked us in with a beautiful smile. She was so sweet with my hearing issue. Some people are put out when they have to repeat their selves but not Leann. When she found out we were on a motorcycle she gave us a towel and showed us where the HOG wash was. Room was spotless the AC was awesome Breakfast was delicious. Price very reasonable. Sherry and Kim are also precious. They shipped us my wife's bathing suit she left and was so sweet about it. This place is named right. The Winners Circle.
Went to Hot springs on a last second trip with no room reserved. Could not find one anywhere in town. Called the best western and found a room but when I got there I was treated first class from the front desk. Our Room was very clean, front desk was very fast, and the complimentary breakfast was amazing. No need to go Waffle House right down road. I will be going back to this hotel again the next time I am in Hot Springs.
Kudos to Sherry, Brenda & Ashley who took such good care of us. From the very first phone call, customer service was outstanding. My husband wears a leg brace so we especially appreciated their thoughtfulness. Room was spacious, spotless and beds were heavenly. Fridge/micro, flat screen TV and free wifi w/plenty of signal strength. Park in front of your room w/exterior entrance door, making it so much easier to transport everything back & forth from your vehicle. We had to leave out very early so didn't get to enjoy the continental that sounded enticing but would DEFINITELY like to return and check it out for ourselves :-) There are less expensive motels nearby but we felt it was money well spent to stay here. Highly recommend.
Kim and Ashley are awesome! Very friendly and go above and beyond to make sure you feel welcome and your stay is exactly what you expected and more! This is what customer service is supposed to be...like a home away from home! Will definitely be back!!
We stayed for one night on a visit to Hot Springs. The room was clean and sufficient for our needs for the night. It said it was a smoke free room, but the room had a old/former smoking room smell to it as soon as we walked in. Aside from that the room was ok. Upon check in, the woman we had did her job in checking us in and accepting payment, but was of little assistance when asking for suggestions for places to eat in the area. The highlight to this hotel though is the morning breakfast staff. These folks are truly awesome people who love what they do. The nicest, most helpful, and pleasant folks we ran into on own entire trip. The breakfast offers eggs, sausage, biscuits and gravy and the staff will even make the waffles for you! The ladies check to see if you need anything all the time and will clean up after you when you have finished eating. Wonderful way to start your morning.
Hotel was nice and location great. Our only problem was there was a very young girl left in the pool most all day. We figured out she was one of the employees child., the problem was she was ok when there were other kids there. But as we were resting and enjoying just laying out She wanted us to swim with her, she would scream at every employee that walked by, or was cleaning rooms. It was past annoying., we told her we were trying to visit. Well the sign says 14 yrs and older otherwise a parent or adult Well guess at this hotel employees kids are exempt.
Check in, apparence and breakfast are the best at this property. I love to stay and always feel like my business is appreciated. The upgrads they have made really show BW commitment to quality and service.
Nice place in middle of town. Almost passed this place, due to area. Great breakfast. Nice beds. Home made cinnamon rolls by Donna and Alisa. They are very attentive to all visitors and keep dining area clean!!! This was our first visit to a Best Western and we come to Hot Springs often. This will be our new home away from home. 9 Ft deep pool area is added bonus. Great job to Hot Springs team.
Our plans were to spend a relaxing 4 day vacation; however, things got very stressful because we had to beg for room service daily. Our complaints to the manager were ignored. Instead of handling the problem she tried to ignore us and when that didn't work she became annoyed.
Front desk Ashley was very helpful in taking care of my reservation . The hotel is very clean and lit up . Rooms very nice . Swimming pool looked really good . Very busy location and handled well . Breakfast is always really good .
This was our first stay at a Best Western. We planned a two-night stay, but ended up switching rooms three times in those two days. Our first room had a sour odor in it. Kim, the front desk receptionist, was nice enough to let us switch rooms after confirming that it definitely smelled off. Our second room was much nicer. It smelled fresh and our first night there was great. The second night, we were hanging in the room and we found cigarette ashes in one of the beds. We weren't in the room all day and neither of us smoked, so we weren't very happy knowing this was in our bed. We ended up switching to our third room of the trip. Overall, the staff was incredibly accommodating, but our room experience really made a bad impression on Best Western hotels. This will be our first and last time staying with Best Western.
Location is great in Hot Springs. Breakfast Buffet delicious Staff members go above & beyond The swimming area has great chaise lounge chairs. The swimming pool was very very clean. The pool depth is up to 9'. Best Western near the race track is a great place to stay!! Price is great
The staff was extremely nice and helpful. The rooms were clean and nice. The pool was pretty. The breakfast was all fresh with a breakfast staff that was preparing everything and checking on everyone to make sure they had everything they needed. Very pleasant stay. Will be back.
I wrote this once, but forgot to rate, it is excellent. Two people in particular, Kim and Ashley, made our stay. Wanted to write review before we left and I forgot. Room was newly remodeled, food was good , pool was nice. But the people who helped us during our stay have made the experience what it is Thanks again, Kim and Ashley both. Dan and Aimee Edwards
The rooms were clean and quiet. We had rooms towards the back. I would imagine if you get a room right by the road it might be noisy since it's a busy street. But we didn't notice any of that. Has a nice pool, they will give you towels if you ask. Friendly check in. Best were the ladies in the Breakfast room Alisa, Donna and Michelle. They couldn't be more helpful. Made waffles for us, brought us water and generally were super nice. Told us good places to go and eat. The hotel is located right across the street from the casino, some of us took advantage of that. I would definitely recommend taking a ride to see Garvan Woodland Gardens, the Anthony Chapel there is amazing and the gardens are beautifully laid out.
This hotel is conveniently located to many attractions in Hot Springs and surrounding lake areas. It is very close to bars and casino however, and that did cause some strange people to loiter around. We saw police officer shot in leg just feet from hotel entrance. Hotel also has nice breakfast and clean pool and free car wash. However, our room was not cleaned on our third night there even after reporting directly to front desk twice. Excuses were made about being understaffed, but really seemed just lazy.
We were so glad to find that the reviews mirror our experience. Everything was great--friendly check-in, quiet room on the back side, and plenty of space in the room. There was an extra ledge for placing suitcases near the bathroom. The lavatory and counter top were outside the toilet/bath area, so that sped up departure. The breakfast area was about the best we have ever seen---as large as a small restaurant in a separate building which was in the center of the complex. All the usual choices were available, and there was even an attendant to prepare waffles. We loved our stay.
We came in late on Sunday night after a long drive and was greeted by a super friendly and very helpful front desk clerk KIM. She made our night, we were on our last night of our trip and very tired . Thank you!! Kim you are awesome.
I had stayed at this Motel about 20 years ago and knew it was close to the racetrack. It has definitely changed since then! The rooms were great! The service was even better! Kim was the clerk that checked us in. Very friendly and helpful. My husband had just recently fractured 3 bones in his back and his ankle. She went above and beyond to get us a room on the first floor. Definitely will be staying here instead of the new hotel they are building at casino, the next time we visit!!
I selected the BW Hot Springs for location and amenities(dog friendly with a Dog Park!!) when looking for a place to stay Memorial Day weekend. I was very pleasantly surprised with location, personnel and the room !! Greeted enthusiastically by front desk personnel at check in (and check out) asking f if I would like to participate in BW Rewards program. Breakfast staff were very pleasant in the very very busy breakfast area (not sure how they maintained their cool with all of the people and waffle demands!) Professional attitudes! Cleaning lady went out of her way to ask if there were any problems with the room or if we needed additional amenities...even suggested a great local eat place practically next door (Phil's on Central). Grounds and pool are were neat and tidy. We will return for Oaklawn racing, getaways in the future and recommend this to others as a great escape place.
We had a one night stay, room was clean and very quiet, the staff was friendly and helpful. The breakfast are was clean and good food. The lady working breakfast area was excellent, don't remember her name to give a full compliment.
Very good stay, clean room,and great breakfast - best ive had at any hotel. well worth the money, and will stay here again. Central location, quiet, and great staff . Be sure to check out the huge Magnolia tree in the back.
In this price range we could've gotten nicer hotel, but being that it was a busy long weekend, there was slim pickings. I ended up choosing this one because it seemed better than some other less expensive ones in the area without having to go further away for our time there. There was no option or question of whether we needed a NON SMOKING room and never had an issue when checking in, in our past at other trips away. The person checking us in would always give us a non-smoking room. While there were still rooms available to move us to, the desk clerk wouldn't do it for us. The room smelled like and ash tray until they offered to spray down the room. Then is stunk like a giant diaper bag. The bed sheets smelled of urine. The vinyl chairs stunk of disgusting body odor or stinky feet. The keys kept malfunctioning so we had to keep getting them reprogrammed. We all went home feeling sick from inhaling the smoky air, especially one of my kiddos who has asthma, and ALL of our belongings stunk of it as well. We didn't sleep well from the stink and the wonky air conditioner/fan.
Everything was just like they said. Food was good and hot. The staff were very friendly and helpful. The room was spacious and clean. We really recommend staying here. The location was great it directly across from the casino.
My fiance and I stayed here during our trip and it was an amazing and clean hotel. Checking in and out was and the hotel was clean and well put together. The front desk clerk, Leslie, was very knowledgeable and gave us tons of advice while being friendly and sweet.
We liked our 2 night stay at this hotel. The room was smaller but adequate, clean, comfortable. The location was convenient to the historic area. It is perfect if you are going to Oaklawn across the street. Best of all was the value. Reasonable rates. Good breakfast. Friendly staff at check-in, housekeepers, breakfast room.
We enjoyed our stay at Best Western Winners Circle. The staff was friendly and professional. We enjoyed the breakfast bar. You have to try the cinnamon rolls. The next time that we are in Hot Springs, we'll be staying here.
Heeded other's tips to request room in back for quiet and avoid race weekend for less congested streets since the hotel is directly across the street from Oaklawn. We booked about 3 weeks before trip and were pleased with the rate. Bed was very comfortable and breakfast room is very well run. We prefer upper floor, but be aware there are no elevators.
The accommodations were nice, clean, up to date. It's at the southern end past the historic district, I suppose you could still walk there. There was a lot of road noise in the evening - central ave is just a loud place, but it was quiet at night. The breakfast was great - lots of hot food and it's in its own large room with its own staff.
Continental Breakfast is the best run breakfast area we have ever attended. Alisa and Donna do an amazing job of keeping things fresh and supplied. They wait on customers and truly make the dining atmosphere! Great job ladies!
Very nice rooms, comfortable bedding, coffee in room, microwave, small frig, complimentary delicious breakfasts, reasonable priced rooms. Courteous staff, wonderful cooks (Donna and Alisa). Free parking and ice machines, in ground pool.
We booked at Best Western Winners Circle because it was close to OakLawn!! We were able to walk to our destination and out to dinner! Very clean, comfortable and the free breakfast was great!! We enjoyed our stat
my family went to Hot Springs to the horse races and casino , it was only a block away. the room was very clean and comfortable. the staff was very friendly. I would highly recommend it. Breakfast was also very good.
I love staying at this Hotel. The Best Hot Breakfast i have ever had. I stay here because of the Oaklawn Horse Racing track being right across the street. I park my car when I check in and do not get back in untill time to check out. Nice!
If your visit is for racing at Oaklawn Park, it would be hard to beat this place. Any closer and there would have been a jockey on our backs. Staff is so very friendly and helpful. The breakfast is hot and tasty and made a great start to each day. Not many frills, but we didn't have to worry about parking, especially on Arkansas Derby day. Room was clean and served our minimal purposes extremely well.
Awesome as always!! Past 9 years we've been coming to the Derby and staying st Best Western...ALWAYS staff so organized, professional, and friendly...everyone, from front desk to room maintenance and Breakfast Room as always is the best!!! Food and selections are great and can't beat the two women who do it all while making everyone feel at home! They are always willing to please and take care of everyone! THANKS LADIES for making our weekend the best ever...again! SEE YALL NEXT YEAR...we look forward to it!
BW is a great place to stay for a single person concerned with safety, cleanliness, and convenience. Entertainment and restaurants are within walking distance at any time. BW's complimentary breakfast is excellent and feels more like a restaurant than the typical hotel breakfast bar. Hotel check-in person was extremely busy but was observed meeting all expectations with courtesy and knowledge.
Good value! Absolutely great breakfast. Clean. Attentive staff. Older facility but very well maintained. About 3 miles from downtown attractions, but directly across from Oaklawn race track and casino.
This hotel is an older style but recently updated and well maintained. The breakfasr bar was way above average with homemade cinnamon rolls and biscuits. lots of effort went into the menu.The service was above average. The streeet is busy so rooms toward the back of the property are quieter. The location is directly across from the race track so on race days the area is very busy.
Found the Best Western Winners Circle to be very clean, rooms are large and well equipped. The hot breakfast is home made with excellent service. Donna is a five-star hostess. Convenient to the Historic District and the newer restaurants and malls south of town, and especially convenient to the fabulous Garvan Woodland Gardens.
I've stayed at the BW Winners Circle several times in the past 10 years but this visit (April5-7, 2019) was the best. Hotel has been renovated and it is so nice and convenient for horse racing days. For the first time ever, we brought our little dog and their unleashed pet area is perfect. The entire property was dog friendly with plenty of bags available to pick up poop and lots of grassy areas. We will come back next year for sure and stay here.
We stayed in a 2 king suite. No pull out couch but wasn't needed. The room was around the corner from the front desk. Building directly across the street was boarded up but it actively being worked on as we found out the next morning. Hotel has hot breakfast and a great variety. We would definitely stay here again.
We stay at this Best Western every year. It is very convenient for the purpose of our stay. The rooms are a little bit dated but overall it was clean and comfortable. Stay is very friendly and they were very helpful.
Convenient to Oaklawn. It's a little pricey but you get free parking, and a very good free hot breakfast. Rocky's is next door for decent food and very good cocktails. Nice cable selection with plenty of good channels. Very clean well managed property. We used to stay at Arlington but got worn out with all the age and issues. Property has rear entrance that can be used in the evening and when track lets out so pretty easy to navigate and go out to dinner.
Convenient to the track and casino, excellent rooms with king beds and refrigerator and microwave, and an excellent staff and excellent cooked breakfast. We had 3 rooms next to each other on the ground floor for 3 nights and it was a decent price for the location and amenities.
This hotel has the best staff overall of any where we travel. The ladies in the breakfast area are super. They keep the area very clean. Any need you have they will fill. Very attentive and helpful. The front desk staff is great. They actually seen to be happy you are there. Their job does not seem to be a burden for them. It is nice to walk into a place and actually feel the greeting is sincere. The hotel rooms were clean and comfortable. Plenty of parking and convenient for our needs. Our needs being the racetrack and casino. It is nice to go play and be able to take a very short walk back to the hotel. We look forward to our next visit.
This Best Western works hard to earn your business. The front desk personnel are friendly and knowledgeable about the area. The rooms appear to have been recently remodeled and are quite clean. (I especially like the white comforters.) The pool looked very clean, as well. Perhaps the greatest amenity is the full breakfast served from 6:00 am to 10:00 am every morning. Donna and the rest of the staff keep the pans filled with eggs, bacon, sausage, biscuits, and gravy. There are also a couple of waffle irons and an ample supply of cinnamon rolls and other pastries. Most importantly, coffee dispensers are kept full. Way to go, Best Western Winners' Circle! We will be back.
Ms Donna give you service above and beyond .The place is clean and you feel like you in a full-time restaurant not a hotel buffet Excuse Me Miss Donna . My husband is disabled and I had to go to the ladies room but Miss Donna made sure he had his coffee and his oatmeal. And this was a very difficult time for us we we drove from Chicago to Little Rock Arkansas for a funeral . Wow in Arkansas we decided to drive to Hot Springs Arkansas after the funeral once we exit 70 and turn onto Central to go to bathhouse row we had some car problems on a Sunday all the mechanic shops what closed so we checked in to Best Western from Leanne at the front desk Leslie at all the housekeeper's everyone was so pleasant so on Monday March 11 2019 we stop by the breakfast buffet not expecting to be treated so kindly especially Miss Donna she is truly a jewel. We checked out to get the car repaired but they still have to order parts so we checked back in again because of the customer service at this location and the clean property .
We've been coming here for years. The convenience to the race track (walk across the street) isn't even the best thing about this place! The property is clean and well maintained, the beds are wonderful and the breakfast is the best I've ever had in a hotel. Hands down the best thing though, is the staff. The front desk staff were friendly and effecient and there is always a "cheat sheet" for the daily picks at the track. Alisa and Donna do a great job with the breakfast and always ask if they can make you a waffle or take your trash to keep your table clean at breakfast. Victoria (Tori) was awesome at keeping our room clean and always asking if we needed more towels, coffee etc. to make our stay more pleasant. We can't wait to go back!
The hotel was newly remodeled and clean with an extremely comfortable bed. The complementary breakfast was delicious. There was scrambled eggs, bacon, sausage, potatoes, biscuits and gravy, waffles, homemade cinnamon rolls, cereal, oatmeal, and fresh fruit. Everyone was friendly and helpful. I will definitely go back to the Best Western in Hot Springs, Arkansas.
Everything about our stay was perfect. The location was great. The breakfast was amazing. The rooms were beautiful. The staff were very nice and friendly. The beds were very comfortable. It was a 10 all around.
Easy access. Office personal was great, friendly. Was there 3 nights, Grounds was clean. Room was awesome. Breakfast was one of if not the best we`ve ever had @ any motel. Both the room service personel and the breakfast room person are great. Second time here and plans for next year are being planned. Highly recommend this motel if ever in Hot Springs, Ar.
The staff was exceptional from the beginning to the end. Everyone was very cordial and made you feel like they enjoyed you being there and was honored to have you as a guest. They have absolutely the best breakfast we have ever had at a hotel.
We always stay at the BW Winners Circle for our horse racing weekends and this place never disappoints. We have been staying here for many years now. The rooms are always clean & tidy, beds are very comfortable and the staff are always extremely nice & helpful. The complementary breakfast is excellent; this is not the usual motel breakfast. This is a full hot breakfast that's as close to home cooked as you can get. The ladies who prepare the breakfast, Donna & Alisa, are absolutely great and they do a fabulous job. They always take care of all of our needs and we consider them, not only good friends, but family. We always LOVE our stay at BW Winners Circle....and so will you!!!
Across the street from a race track and convenient to downtown. Very comfortable bed and clean room. The breakfast was very well presented and a good variety. The eggs tasted like they were real mccoys. Just left with a good and rested feeling.
For sure the cleanest motel in Hot Springs! By far my favorite hotel ever! Friendly staff. Best breakfast of a hotel I have ever eaten. They cook real eggs, gravy, biscuits. Pet friendly with a wonderful dog park. Thank you for that! We stay in some fancy over priced hotels in our travels to ensure we have clean rooms. This is a old motel that every square inch of the place is well maintained. Comfortable beds. We love our stay here. Book early during their busy Horse Racing season. They sell out fast. And we have stayed in other places in the area. The other hotels were over priced , dirty , awful! I wont go to hot springs if I cant stay here. Not only my favorite hotel in Hot Springs. This is our favorite hotel anywhere. Cant brag on them enough!
Hotel is nice but don't go near it if horse racing is going on. They double the price (seriously - double) because they can get it and charge $20 a day parking for non hotel guest. Breakfast was good. Hotel fairly quiet.
The hotel was great. The rooms are very comfortable. The breakfast was better than most hotels. The staff was very accommodating and very friendly. They have some of the best beds. The location is very nice for visiting Oaklawn.
Wonderful place to stay! Close to Oaklawn horse racing and the staff is excellent! The breakfast is wonderful and the ladies keep the food stocked and the area very clean. If you are coming to Hot Springs for horse racing I recomend this hotel!
We were "forced" to leave the downtown area for this trip. The conditions of our previous custom of staying downtown just did not justify the huge price increases. The rooms were outdated and in desperate need of repairs and cleaning. The staff was unconcerned and seemed not to care if their guests were comfortable or miserable. We found the Best Western through a suggestion by a friend. These rooms are absolutely lovely. The beds and bedding is immaculate and comfortable. Refrigerator and microwave is provided in each room which makes it easy to fix a quick bite to eat if you don't want to leave the room to go out. I was in a smoking room but you would have never known it. There were no unpleasant odor, no stains on the carpet and no evidence of burns or carelessness by smokers. The staff is welcoming, warm and accommodating. The hotel is directly across the street from Oaklawn so there is no need to have to pay for parking or fight the traffic when trying to leave. There is a free breakfast included with the room. It is fantastic! All you can eat both hot and cold choices of about any breakfast food you might want is served buffet style in a very nice separate building.
Have stayed here many times, but never been more dissatisfied. Bathroom window would not lock, and opened to alley like area. Hotel rented out parking spaces on a first come/first served basis,to race fans, leaving paying guests to park "wherever" they could find a space. Normally good breakfast was plentiful, but not hot. At $165.00 per night, you expect more, and should get it.
Very clean, comfortable room. Pillow top bed was unbelievably comfortable. I love the outside room access and the proximity to the races. Now I know why this place is usually sold out during racing season.
Best Western Winners Circle in Hot Springs, AR is always clean and the staff is always super friendly. It's nice they have the same staff every year when we go for our family reunion, because the staff always remembers us and treats us so well.
This is the only place to stay in Hot Springs if you go to Oaklawn. It is walking distance to the track and to the backside to view workouts and even eat at the track kitchen. Great staff and if you consider the free parking the room rate is a bargain.
We enjoyed our stay here. Comfortable clean room with comfy bed and pillows. Clean bathroom ,nice hot shower. Breakfast area very pleasant including the staff. Eggs, potatoes, sausage, breads, homemade cinnamon rolls, waffles. Yummy! Sadly, I left my favorite gray sweatshirt behind in our room. Sigh....a casualty of an otherwise good visit.
Upon gettin settled Into our room 143 on second floor, I was laying on bed and my husband was walking out of the bathroom when we heard the door try to open. Luckily we had deadbolt bolted. But that did not deter her. She pushed on door again I yelled hey she attempted to open again, my husband had to slam door in her face. As my husband looked out curtain the lady hurried away with a snarled look on her face. No one ever bothered to come and make sure that we were not upset with the whole ordeal. About 30 minutes later I had to walk to the office and voice a complaint stating she did not knock nor announce herself. I was met by the property manager who says she was with the staff member. Lies.
Breakfast host and the entire staff are amazing. The hotel is very clean. Was also a very safe area. Everyone that works there are very friendly. The cost of our room was a great deal. I will be going back often.
Attentive staff, clean room, great price, and all right across the street from the casino. Since we traveled from out-of-town specifically to visit the casino, it was wonderful to have a great place to stay in without even having to worry about driving afterward.
A lovely hotel in a very pretty town. It was a relief to stay in a clean safe hotel with great customer service and staff. It's an easy drive into town. The room was very clean & the shower was great. We could park the car straight up to the room. Breakfast was perfect and what we needed with a combination of cold/hot choices as well as fruit, yoghurt, etc available. Fresh pastries were on hand if you were having a ‘sweet tooth' moment. Alisa & Sam as true superstars and were the perfect hosts for breakfast. They were there to assist you with all of your breakfast needs as well as a good conversation! Thank you again and would highly recommend this hotel for families!
Stopped here late one evening headed to North Arkansas.. glad I did! Room was extremely clean, staff very friendly, offered dining suggestions that were spot on. Breakfast was delicious. Those 2 ladies that head up breakfast are top notch. Precious people. Anytime we come to the Hot Springs area, we will definitely stay here. Comfortable bed!
We stayed for two nights during our visit to hot springs. The staff was very helpful and courteous especially the lady serving at breakfast. She was always on the move, attending everyone and seeing all were well fed and well served. I would give a 6 out of 5 for that. I left a request for housekeeping to not do beds or change towels as we were leaving the next morning but asked for trash to be emptied and some toiletries but didn't find it done on our return that night. I've given a star less for that. The front desk quickly took care of it and fulfilled our needs but I had to go down to get it. Definitely a pleasant stay and I would recommend this hotel to anyone traveling in the area.
The staff at this hotel are very friendly and helpful. There is a breakfast available that is very convenient. Lisa and Donna not only keep the breakfast maintained but they are friendly and quick to offer help. This facility has a nice dog area that is very well maintained. It was designed with extra touches, like a double gated entrance to help prevent accidents. Well worth the small pet fee charged. My dog was welcomed not just tolerated. This stay was an unexpected trip to a neighboring town. I decided to stay at Winner's Circle because of how well we were treated the first time we visited. I feel like my business was appreciated and my pet was truly welcome.
This hotel was great the service at the front desk was very fast and the staff was very welcoming and nice .The rooms were updated and VERY CLEAN ! The continental breakfast was wonderful and the breakfast attendants were so very kind and helpful they really went above and beyond to make sure you had everything you needed and the food was great.
I travel for business, and this is far and away my favorite hotel. They are always have helpful staff. The rooms though a bit dated are always spotless. And the breakfast is the best I ever get in a hotel!!!
Unbelievable staff and hotel. Right across from Oaklawn Park. Great breakfast. 4 star room at a 2 star price. Tera at the front desk was extremely friendly and knowledgeable regarding restaurants and attractions. Ms Donna ran a tasty breakfast bar,and my housekeeper Terra was awesome. Ms Leslie at the front desk gave me a late checkout on my last day. I'll never stay anywhere else while in Hot Springs.
I stay once a week for business. The lady who checks me in remembers me by name and sets me up in mere minutes. Room is usually clean and comfortable. Low noise. Nice bed and working area. Breakfast is great and breakfast crew is attentive and kind
My husband and I loved our time in Hot Springs. This hotel was great, and was not far from all of the main Hot Springs attractions. The hotel room was clean and the bed was very comfortable. Breakfast was included in the stay, and had several options to choose from for food and drinks. I would stay here again if we travel to Hot Springs in the future.
This place is a good location with convenient access to Hot Springs attractions; it is across the street from Oaklawn racetrack and casino. The hotel is laid out a little like an apartment complex, with rooms in several different buildings and the front desk and breakfast dining area each in separate buildings. We were disappointed the first night when we heard some noise from a nearby room, but we still were able to relax in the room. Also, parking spaces are a bit narrow and unfortunately some guests had double-parked, but I was able to find a space further away (if rooms had been more full, parking would have been difficult). We really enjoyed the breakfast, which had some really tasty items. The staffers offered to make us mini-waffles if we liked (and the waffles were delicious!), and the dining area is inviting and pleasant. Front-desk receptionists also were pleasant and kind. The room was neat and clean and the bed was huge. Overall we had a very good experience staying here.
I stayed at this hotel because it was already dark and no reservations yet. I selected this hotel because of the favorable reviews and very reasonable rates. I found a clean room, comfortable bed, quiet enough to sleep, friendly service, and a hot breakfast in the morning. Hot shower, decent towels, and all electrical worked. Donna was in the breakfast area, keeping the food coming. She was most helpful. A diverse breakfast with fresh fruit. I recommend the place. Quick and friendly check in and out.
The grounds and buildings were so well taken care of that I thought it was a new motel. The rooms were clean and very comfortable. The free breakfast was way beyond any other that I have had and that includes expensive Hotels. The cooking staff was johnny on the spot with the preparation of the food and cleaning the tables. I must say that Donna and the rest of the kitchen staff went all out. The manager, Sara, was a real pleasure. They all need to be commended.
The room was small but since it was just me it was comfortable. The internet, water pressure and bed were great. The breakfast was even better a full breakfast bar of eggs, sausage, biscuit and gravy. Homemade cinnamon rolls. Right across the street from the race track.
The initial service was great and very informative The room was very good with a very comfortable bed. The breakfast could have been a little better. The price was good. Overall stay was a lot better than expected.
The room was very large, the bed was very comfortable, and there was no noise keeping me awake. Check in service was quick and very friendly. I would stay here again on my next trip to the area. I will recommend this hotel to friends traveling to this area also.
Room very clean, friendly staff, really good breakfast. Fair room price. Walking distance to Oaklawn casino. Provided bottled water and snack on arrival. Plenty of parking available. Would recommend to travelers going to Hot Springs Arkansas.
Owners don't allow PAYING customers control over the thermostat. The AC unit blew cold air continuously all night. It made a terrible noise worse than a lawn mower! We got no sleep. The staff never bothered to contact me back about additional points. It has been almost 3 weeks now. Terrible service, value, and attitude. I also found hair on the bed, bathroom sink, and dust upon arrival, so they obviously don't clean the rooms.
My friends and I were on our last leg home from a 4 day motorcycle trip. We ended up in hot springs. No reservations. The best western had 3 available rooms together for us. Very clean rooms and very accommodating for motorcycles. Great restaurants, bars and casino/racetrack all within walking distance. Would definitely stay here again!!!!
I was here for several days for a conference and enjoyed my stay. Comfortable and clean room, everything worked as it should. Only visited the breakfast room once and it appeared pleasant, well stocked and managed by two bustling ladies. Couple of suggestions, if you need a quiet room, ask for one in the buildings towards the back and call to confirm. I made my reservations online and despite my request, was put in the room closest to the main road. I walked in, turned on the fan and could still hear the road noise. They moved me immediately and it was fine, just FYI. Plus, I've been in the area on race day and if you're not a racing fan, be aware the traffic will be terrible on Central Street and you might want to consider another option at that time. I'd definitely stay here again if I'm ever in the area.
I have already given a 5 star review to this hotel, but I'd like to take a moment to review the ladies who work in the hotel dining room. Alisa and Donna are there every morning with a smile to assist and serve the guests the wonderful free breakfast the hotel offers. They are cheerful and helpful and deserve and extra "thank you" for all they do for the guests. They made our stay complete. Thank you both ladies!
Great room at a great rate. The breakfast bar is fantastic with warm and friendly staff helping to make sure we had everything we wanted, including information about things to do on a rainy day. If we are in town again, we will differently stay here.
We were visiting Hot Springs for a weekend getaway with our daughter and five year old grandson. We selected this hotel for its central location.The hotel was renovated within the last year and it looked great, in fact you had to really look to see that it was a renovation and not new construction! (The only giveaway was the old window in the bathroom!)The hotel staff were extremely friendly at check-in, breakfast and departure. Our room was serviced while we were out for the day and everything was in its place. At check-in I was acknowledged as a Gold Member. I selected the "gift pack" instead of extra points explaining that we had our five year old grandson with us and that he would enjoy the bag of goodies. Upon mentioning that they added a couple of more items to the bag! This was great service that I won't soon forget.Overall this was a pleasant experience and I would return and recommend the hotel without hesitation.
Made our yearly stop on Hot Springs and found this lil gem. This is an older motel, but just let me say .... The staff was wonderful, our rooms were clean and the mattress was fantastic.. matter of fact we took a pic of the label hoping to get one for us! And OMG the breakfast, yummy... Home Cinnamon Rolls, eggs, sausage, biscuits waffles, you will not leave hunger, and the lady in the dining room was so sweet and helpful. This is definitely a place we will stay again!
Had a great stay! Room was clean and all staff was friendly! Donna, who worked the breakfast area, was very friendly and went out of her way to ensure you were taken care of! And the cinnamon rolls were amazing!!! Would definitely stay here again!
Enjoyed our short stay , very good breakfast, loved the fresh cinnamon buns, great service , rooms were clean and comfortable. We enjoyed our stay so looked at best western's on our road trip heading back home to Canada .
Stayed 3 nights for a motorcycle rally. Staff was great, super friendly and very helpful. Grounds and room were clean and well maintained. Nice outdoor pool and the breakfast was better than the normal breakfasts at most similar hotels. The breakfast staff was super! They hustled and kept the buffet stocked with fresh food. Thanks for a great stay!
I would not recommend this hotel. I checked in and unpacked and sat on the bed with my dog. Within minutes fleas were jumping on the bed. My dog has never had fleas and takes monthly medication to prevent fleas. I called the desk and said the room had fleas. The desk clerk responded by no one has ever complained of that and I would have to talk to manager in the morning. No offer to move me or send maintenance to look. No one slept that night for scratching and flushing fleas down the toilet. I had to be at dog show early the ne t day but when I returned I called the manager. She also said in a rude voice we have never had a problem and I could move if I wanted. She even mentioned the night clerk should have offered that. I had to pack up and go back to the front and get new keys. I got in the new room which I think was given to me because they were mad. I was in the back much smaller, tub didn't drain, Nd had ants. But no fleas!! Thank goodness I called and talked to the manager again and said I didn't feel like I should owe for the first night. She replied by saying 6 people went in there and found nothing. Yet one couldn't come when I was in there. I know my dog didn't bring the fleas in. She is a pampered family member and has to be in top shape to show. If it was her they would have been in 2nd room and it was flea free. She did not refund first night. The fleas were bad but the rude treatment is the reason for this review.
Clean room, comfortable beds and conveniently located to everything we wanted to visit. We were not as impressed with the free breakfast as other reviewers, but the two women staffing the room did an excellent job.
This hotel will put in in the worst available rooms if you book through a third party service. AND they will not fix any issues that you may have with your room. We're non smokers who booked our reservation through USAA and got stuck in a smoking room that hadn't been adequartely deodorized since the creation of baking soda. When we asked to be moved to a non-smoking room, hotel staff refused to move us because we used a third party service. Basically, you're stuck with what you get which is not worth the risk given the other, more customer oriented hotels within close proximity. They will do nothing to rectify the situation other than offer you some deodorizing spray that you have to pickup from the front desk. This hotel only cares about getting paid and not about the satisfaction of the customer. My family will sleep on the ground in a Wal-Mart parking lot before we stay another night at ANY Best Western.
Very clean property, and room. The staff was very friendly staff, and each time greeted me with a smile. The property is conveniently located near everything. I would highly recommend this location. You will love it!!!!!
We spent one night in Hot Springs on our way home from Branson. The room was clean, and the staff was most helpful and friendly. The breakfast was excellent, and Alisa and John kept the food plentiful and hot and even cleared our dishes for us. It was a most pleasant stay, and I would recommend this Best Western to anyone.
This hotel was wonderful. Staff was very friendly and the room was large and comfortable. The breakfast was great. Alisa and I believe his name is John were the hosts and they were great. They went out of their way to make sure everybody was happy. They went above and beyond.
From check-in until check-out we were treated like VIP's. The staff went out of there way to make our stay as comfortable as they could.The bed swallowed me, and haven't had that good a night's sleep at a motel in a long time.The hotel was close to everything that we needed, food and shopping were mere minutes away.
Is it right across from Oaklawn making it very convenient. It is close to the Convention Center as well. They have a good breakfast which is included in the price. Their claim to fame is the homemade cinnamon rolls but unfortunately they ran out before I got any. Maybe next time.
Great Staff, very accommodating in all aspects, from check in thru breakfast and check out. Room was clean nicely laid out. The large screen TV was a great surprise. Bed was very comfortable. Woke up well rested. Bathroom/shower very very clean as was the whole room. Grounds very well kept. Now for breakfast. I thought I had walked into a restaurant. Very spacious perfectly laid out self serving line. Donna was responsible for the morning layout and was done to perfection. Lots of very hot breakfast items from scrambled eggs, bacon, fresh hot biscuits, sausage gravy cold cereals, bakery goodies and special waffles prepared to order by Donna. What a great person the hotel and its guest are lucky to have her. She is a delight. We were on motor cycles, they have a place to wash them provided lint free towels and a large riding guide for the state of Arkansas. We will surely be staying there on future trips.
I'd certainly stay here again. The service was friendly and accommodating (it helps that there were plenty of rooms available) so we could drive right up to a downstairs room. The beds were comfortable, the WiFi great, and the Famous Breakfast lived up to the reviews I'd read. We had to try the famous cinnamon rolls although we were already stuffed to the eyeballs with eggs, potatoes, biscuits, and sausage or bacon. There was a huge bottle of hot sauce for those of us who don't think we've eaten unless our mouth is burning. The ladies working in the breakfast room were the friendliest ever. My husband left them a tip. And they had four kinds of tea! Again, none in the room - places must have given that up for some reason, maybe because people steal the bags - but a choice of green, black, Earl Grey (hot), and a cranberry herbal. The bathroom was spacious. You know how cramped the toilet usually is between the wall and the shower? Not here. Lots of elbow room.
My wife and I do not usually stay in this type of motel but were pleasantly surprised.This hotel was wonderful from check-in to check-out. The bed was very comfortable. The breakfast was great. Service was friendly and professional. Great location too.
I love Best Western Motel in Hot Springs Ar. They have the friendliest staff throughout. The ladies at the front desk are so friendly and supper nice . There breakfast buffet is always fresh and hot. The ladies there are so friendly and makes you feel welcome.
We love drive up doors,which this had. The rooms were clean and they had connecting rooms which we needed. Really enjoyed the Breakfast ! Thank You Donna !! A short drive to downtown. Would like to come back some day and stay for a couple of day's.
The hotel had very nice clean and comfortable rooms. The location was a very positive aspect of the hotel. The casino/racetrack was a few blocks across the street. It was only a couple mile drive into downtown Hot Springs. And it was not to far from stores for you to pick up your needs such as Kroger and Walmart. The breakfast was superb and the older lady in charge of the area took great pride in her work and kept everything nice and full and fresh. She also made some unbelievable cinnamon rolls that she offered everyone. The breakfast area was spacious with plenty of seating. All in all a great experience
We have stayed here a few times, Room wasn't as clean and well kept as my past experience here. Also breakfast experience food and staff not at the higher level of the past experience. That being said, I would give this best western another try based on past experience.
This was a great place to stay. The rooms and grounds are all well kept. But the biggest surprising treat of all was Alisa! Alisa runs the breakfast area, and using her talents to give you a great start to your day. She bakes the most heavenly cinnamon rolls. They are flaky and tasty all the way through! Not cake like and not soggy. I don't know how she does it but every bite has all the things I love. The typical cinnamon roll has the best part I the center. Makes me want to trim off the outside and just eat the inside circles. This is not true for Alisa's rolls. This hotel is on my list of MUST return places! Happy travels! Maude
I love parking right in front of my motel unit like the old days. They have made a great remodel to try to stay up to date. A bit too busy and the breakfast was super crowded, but the staff at breakfast was wonderful. Overall, very pleased.
This is a very nice hotel located directly across from the race track. The rooms are very clean, comfortable, and nicely furnished. There is a great breakfast included: eggs, biscuits, gravy, sausage, fruit cups, yogurt, cereal, pastries, waffles, etc. We'll definitely be back!
We have stayed here a couple of times before,we have never had any issues.This time was no different.we had a nice stay,clean,and nice staff.decent breakfast,I would recommend it.the bed was super comfortable!!a good stay!!
Great service, clean, great breakfast and very friendly staff! The beds were very comfortable and though the facilities are older they keep them up nicely. It was very easy to get to conference center and restaurants from this hotel.
Extremely clean room excellent parking. The pool was very large and very nicely laid out. The staff was very friendly and helpful. Donna at the breakfast area made cinnamon buns homemade and they were to die for Donna was VERY nice and made breakfast a special treat Highly recommend the facility and Donna's cinnamon buns
Quick trip though town. Liked the access to both downtown and to Lake Hamilton, even though our trip was short. If you have business in central Arkansas, consider staying in Hot Springs instead of Little Rock. Will stay again!
Hotel was nice and had an excellent breakfast. The food was better than the breakfast we had at the Huddle House the day before. Alisa & Donna were working hard preparing and constantly bringing out fresh biscuits, cinnamon rolls, gravy, potatoes, meat etc.!
My Mother & I stayed here for a little weekend getaway and was pleased with the cleanliness and the courteous staff. The beds were AWESOME...! I can't remember sleeping in beds as comfortable as these! Nice pillows too.... the staff was all very nice & they served their guests a wonderful breakfast. It was in a very busy spot, traffic was a little crazy, but we were only there for a night.
This hotel has the right beginning to it's name BEST!! When we checked in Tera informed us of all the information about the hotel. The breakfast was delicious. Donna will make you waffles. If you are planning a trip to Hot Springs, make sure you stay at this hotel, you won't be disappointed.
Hot Springs , Arkansas is a very popular destination for DFW Metroplex residents to get away on a weekend or longer trip. Best Western Winners Circle is uniquely placed in the middle of all the many and varied attractions and things to do. It is directly across the street from the racetrack but the entire array of possibilities is within a short drive. From romantic settings by the lake to racing excitement to historical site to beautiful vistas to a wealth of fine cuisine Hot Springs has it all. This motel has amazingly helpful staff members, very clean and comfortable rooms all combined with genuine Southern hospitality at agreeable prices. We also appreciated the amount of guest diversity which also reflects our family. This is a very relaxing stop is a very interesting place.
We love this hotel! It's affordable and clean! The pool is maintained well and the breakfast is outstanding! It's directly across the street from Oaklawn race track! Very close to everything in hot Springs.
The Best Western Winners Circle is very clean, affordable, the complimentary breakfast is awesome. Fresh homemade cinnamon rolls were the best. The pool was very clean, everybody there is very helpful and courteous.
I've taken my grandsons, hephews, niece and other family kids and their friends to Brookhill Ranch for many years. The hotel is always clean, good location, good breakfast and friendly staff. The main reason though, is the large swimming pools. After a long drive from Houston, we always enjoy jumping into that huge pool.
Great place to stay. The staff is awesome and my room was updated and really clean. Excellent breakfast! Nice pool. I stayed one night and ended coming back the next night and both rooms were equally good.
Check in easy and staff very friendly and helpful. Room clean and comfy. Maids very friendly and helpful. Maintenance guy even helped when we got locked out. Breakfast was the best. The ladies were on top of keeping food filled and fresh. They aldo knew a lot about the area. Will definately stay again.
The rooms are very nice. They look like the have been recently redone. Everything was clean and nice. The bed was very comfortable. Everyone was very nice and helpful (from the front desk to the housekeepers). There is no elevator so make sure you ask for a bottom floor room. Which we did since we are older and have problems with stairs. Would definitely stay here again.
I have traveled full time as a “Road Warrior” for 12 years. Platinum with Marriott, Diamond with Hilton. I sometimes average near 300 nights a year. BUT, this little Best Western in Hot Springs is the BEST EXPERIENCE I have ever received!! The staff, right down to maintenance staff and housekeeping was so friendly and upbeat!! And the homemade cinnamon rolls for breakfast were out of this world. I will never stay anywhere else when I am in this area!! This is a GREAT hotel!!
We stayed July 22-23, 2018 at Best Western Winners Circle on Central Ave in Hot Springs on a family vacation. It was a great experience. The staff was very friendly. Rooms were very clean and the pillow top bed slept great. The pool was nice and clean as well. We really enjoyed the hot breakfast bar with lots of other food choices as well and the ice cold milk and juices. Donna was an excellent server on our 2 day stay and she really did her job very well and was a very sweet and dedicated lady to her job. We enjoyed her and appreciated all the delishous and excellent service she provided. Looking forward to staying here again on our next visit to Hot Springs. Also there was a tip jar at breakfast that Donna definately worked very hard and deserved every dollar tipped her. Thanks everyone once again for an excellent enjoyable experience. Nothing but Great things to say about this place! Sincerely, Judy M.
Booked 2 Rooms for 2 nights each. Staff was very courteous and professional. Breakfast was top notch. Donna goes over and above any expectations to be sure your experience is great. I highly recommend this property to anyone staying in Hot Springs. James M.
Awesome experience!Donna at the breakfast buffet went above and beyond!Was clean and beds were comfortable.Pool was nice.Overall nothing to complain about,nice place to stay.It is also very close to everything tourists would enjoy and good lunch and super options..
This place was perfect for our short trip! Rooms were clean, breakfast was awesome, and staff, specially the two ladies in the breakfast area were amazing! The staff absolutely made the stay that much more perfect! We will certainly be returning!!!
The employees were all extra accommodating and very friendly. The rooms were clean and the breakfast was good. The lady working in the breakfast area put 200% into her job, making everyone waffles, etc. She was very good.
I had an excellent stay at Best Western Winners circle in Hot Springs, Arkansas.The rooms were clean and the breakfast bar was great. My granddaughter was with us and she enjoyed the pool, which was always clean and well mantained. All of the staff we encountered were always helpful and polite. I highly recommended this motels to others.
Excelente breakfast! Awesome staff, Donna and Sam are the sweetest girls in town, they keep everything clean and organized. Room are clean and it was a calm stay in for kids and us. Very near to kids activities.
This is a well-managed motel, no doubt about it. There's nothing fancy or flashy about it, it's a very ordinary place, but the people who work there are first-rate. The young man who checked us in gave us a couple of excellent restaurant suggestions, the rooms were clean, and the French friends who were traveling with us couldn't get enough of the cinnamon rolls - home made, according to the woman who worked the breakfast room. Like everyone else there, she was friendly and efficient and kept those cinnamon rolls coming. Until 9:30. My son, a late riser, never got to try one. The desk manager was patient and a very good listener with our French friends, whose English is pretty basic. When everyone at an organization is customer oriented, friendly and efficient, you know you're dealing with a well-managed outfit. The rooms aren't big, and I kept hitting my head on the light over the table. But this is a motel, not a resort, a place to sleep, eat breakfast and then hit the road, not a place to hang out, and within those limits, it's outstanding.
Had a great stay! The rooms were clean, staff was friendly, and breakfast was good! The staff didnt complain or give me dirty looks when I had to ask for extra thingslike towels and stuff. We enjoyed the pool when it wasnt packed. Will definitely be staying here again when we return to hot springs!
The staff was so friendly and the room was clean. Awesome breakfast! Tera was so helpful!! My only suggestion is get bigger trash cans for the room! Way to small! I've stayed there in years past and will definately will stay again!
This was a last minute July 4th week vacation to Hot Springs, Arkansas. First time staying at a Best Western. Staff : Tera and Leslie were very eager to assist me and my family with planning activities for our week at beautiful Hot Springs! They provided warm, caring much needed orientation for so many things! Sam in dining area greeted us daily with a smile and "Good morning and welcome to a delicious hot breakfast!" The hotel staff made us feel like we were at home!
The breakfast was fantastic. Homemade cinnamon rolls, scramble eggs, boiled eggs, sausage, homemade biscuits, waffles to order and all the trimmings. The breakfast bar had a restaurant atmosphere with a TV and spread out tables. This BW was fantastic! And would have clicked everything 5 starts if this website would have allowed me, could be my iPad.. not sure. But 5 starts on value, room and service too.
This is an amazing best western! The news are nicely renovated. Beds are super comfy. Good location. The employees are super friendly!! The desk ladies that worked on the evening of June 27, I wish i had their names. They were very helpful with local restaurants, game me menus, directions etc. You don't get that kind of service friendly, caring service many places anymore. The absolute best part of the stay—- (we've been here faithfully 3 years in a row and never been let down)—- is the hot BREAKFAST! Wow! They really outdo theirselves at this best western. Real old fashioned homemade cinnamon rolls, waffles, eggs, grits gravy etc. Alisa that works at the dining area is AMAZING and takes great pride in her work. She is constantly working, cleaning etc. All around great place to stay, great food and great people!!
The hotel itself was quite average, so there wasn't anything particularly noteworthy about it. But it WAS awesome that the room included 120 channels from Direct TV, very comforbable memory-foam mattresses, and a wonderful breakfast (the breakfast crew was absolutely fantastic!). Added to that, the front desk and housekeeping crews were amazing, very courteous, and highly professional. If you're in the Hot Springs area, this is a great place to stay.
I needed copies made. And the girl at the front desk helped me out. She made the two copies I needed and sorted the pages. When I needed to stay over they were all so helpful. The rooms were nice and very clean. Everything was well taken care of. The maintenance men were out working each morning. The grounds were lovely. The pool was nice and well cared for. The breakfast was excellent. In fact it was better than most free breakfast that I have had.
We have visited Hot Springs many times, but this is our first time to stay at the Best Western Winners Circle. The rooms seem to have been remodeled recently, as the carpets have a spring to them like fresh padding, and very clean/new looking. The beds are smaller than we are used to, (full), but very comfortable, so we didn't really move throughout the night. The pool was very clean with clear water! Breakfast is located in a separate building that looks to formerly been a restaurant on site, with the typical breakfast items, except for the baked daily, fresh cinnamon rolls! The ladies who bake them, take care of keeping the place clean, make your waffles for you, & take your dirty plates away, are just so friendly, and helpful. This is a new experience for a hotel breakfast for us, and we really enjoyed it. They keep everything flowing smoothly! ( Hotels that stay as full as this one does consistently, would benefit greatly from this setup in my opinion.) There are tip jars there too. ??. The parking lot is kept up with fresh asphalt, and painted lines, as well. Overall this is an older hotel, with doors to the outside, but kept updated, and maintained nicely. If there is a horse race the days you are planning on visiting, plannon making reservations a long time in advance. We stayed on a non-race weekend, and I counted 2 parking spaces not taken,( one by a truck taking up 2 spots), when we went to eat breakfast at 6:30; (we walked from the back).
This hotel may look average on the outside, but don't let that stop you. This Best Western is close to downtown tourist sites. The room was exceptionally clean and quiet and the staff was friendly and professional. Two women served us the best continental breakfast we have ever enjoyed during our travels. The breakfast, served from 7-10, is held in a separate "restaurant" setting and these women work hard to make everyone welcome. We were very impressed.
We chose this hotel based upon its proximity to Oaklawn. The staff was friendly and professional. Our room was clean and comfortable. Because I knew the hotel was located on a busy road, I packed my sound machine. We used the machine, but the road noise was minimal. We would stay again for a short stay in the Hot Springs area especially if we were going to Oaklawn.
This is a clean and comfortable place with a very pleasant staff, but it is 1950s style accommodations. Room door's open to the parking area and a potential of noise. The wash area is not enclosed as part of the bathroom, so sleeping in may be difficult if a roommate rises early. And one might, as the breakfast buffet was well stocked. The location was very good.
Great place to stay and enjoy Hot Springs National Park! Close to everything! Great staff. We will be back! Very clean! Coffee is excellent! Breakfast buffet yummy! Also very affordable and they welcomed our small fur baby for a very small fee!
Clean comfortable room with adequate space and lighting and comfortable bed. Very old motor court style motel with all exterior doors. Breakfast was OK but monitored by a woman more suited to life as a prison guard. She barked at children dining with their families, demanded my husband not touch waffle maker, and in general made everyone uncomfortable.
We enjoyed the stay. The rooms were clean and the bed was comfortable. The location is perfect for a trip to the track or casino and is centrally located for everything else. We will be returning to stay here again.
Breakfast was great, good variety and quality. Staff was wonderful. Walking distance to casino, affordable prices. Will stay here again when visiting hot springs. Trip advisor wants to many characters for a review ugh.
Cruised into Hot Springs for a day to see the Park. The reviews of this hotel are accurate. The location to hot springs is great (around 2 miles). The rooms were clean and large with a little table with two chairs to eat. The room had a refrigerator and microwave. Close to food, gas and supermarkets. Breakfast was good, waffles, eggs, sausage, biscuits & gravy, yogurt, bananas, fruit cup, danish and cinnamon rolls. The pool was great and clean. The employees were extremely welcoming and friendly. Great place to stay and I will again on my next trip to hot springs!
Older motel, but nicely maintained. Room decor is a bit dated and the room is dark, but the location is decent and the price is very affordable. Bed was extremely comfortable and the room quiet. Got a great night's sleep here. Breakfast here rivals or is better than most anywhere else we ever stay. If we were to return to Hot Springs we would stay here again.
My husband and I are retired and have traveled back and forth across the USA seven times. We like staying in BEST Western hotels. In all our travels we have eaten lots of free breakfasts and never had the quality service that Donna provided. She made waffles, served them, cleaned tables(FAST), showed me where the hot biscuits were and even made laugh and smile. She deserves a raise or at least throw her an appreciation party!
Hotel is not good as it looks on picture. More of a Motel 6 type. Breakfast was great though. It is in good (center) location. I wanted to book suites for the family, most of the hotels were all booked. End up booking Best Western. Had a good feeling about this but seems like this is the motel version of Best Western.
I would like to thank the wonderful staff of Best Western for the wonderful treatment the staff showed us during our stay! The friendly and professional way you treat your guests is why we will definitely be returning in the near future! The room was spacious and clean. The breakfast was hot and delicious! The procimity to the places to visit is spot on! We enjoyed ourselves tremendously! Thank you all for a wonderful weekend!
We picked the Best Western for the location close to Oaklawn. We were happy with our decision, it was very convenient to the races, and close to other attractions in Hot Springs - BBQ, bath houses, shopping. We loved it! I believe they said newly remodeled so if you have been there when it was run down, check it out again. The price did go up depending on the day if they were racing, but we knew that when making the reservation. Not attending the horse races? You might want to choose somewhere else on racing days.
While the hotel is an older hotel, it has been remodeled and is great. The office staff was helpful and the room was very comfortable. The breakfast? Amazing. Not only was the food hot and tasty, the facility was neat and clean. To top it off, Donna, Alisia, and Sam didn't just keep the buffet stocked and the area clean, they took care of us!! They were friendly to everyone that walked through the door and got whatever we needed. I highly recommend you stay here!
Our room was very clean and the bed was comfortable. The property is older, but it's very well kept!! The front desk staff was very, very helpful and friendly. One of the nice thing about this property is that it is located about 1 mile from historic Hot Springs which makes it very convenient. However, the BEST part of our two day stay was the breakfast!! Not only was the food was GOOD, but also, the ladies who worked there, Alisha, Donna, and Sam were absolutely wonderful and were WONDERFUL representatives of this company!! They were friendly, helpful, kept the restaurant clean, and got everyone's day off to a great start!!
My stay was okay. I was comfortable and the breakfast was very good with wonderful staff keeping the food hot and the dining area clean. My rating is average due to having got a bedbug bite on my leg. I was surprised it was just one bite so there is no infestation but still it was worrisome for me. I noticed the bite after I had checked out.
Service was excellent. People at the front desk were friendly & helpful from arrival time to departure time. Room was clean, bed very comfortable. The breakfast that Alisa & John prepared every morning was excellent. Could not have a found a better breakfast at any restaurant. They made sure all guests were well taken care of.
The room was lack-luster. Air conditioning didn't work as well as we hoped. Bed wasn't the best I've slept in. But the service is top notch! Breakfast was wonderful and the women running it had the best service. Check in and out was a breeze and very friendly staff, you could tell they enjoyed their job. I'll definadefi come back again for the service when I visit family again!
Great service! Front desk staff was friendly and very accommodating to change of room needs at last minute!!! Breakfast was good and breakfast staff is awesome and welcoming! Clean rooms! Would definitely come back!
I never place reviews, but I felt the need to express the great service at this hotel. Me and my friends had not reservation and just stopped in, we were in our room in 15 mins. The rooms are very clean, they offered free breakfast. The next morning we all went down to check the “BREAKFAST”. To our surprise it was better than a restaurant, the cooks are very friendly and the food was great. I defiantly recommend staying at this hotel and enjoy the breakfast and hospitality.
Would definitely visit here again. For the price and location it was great. Would opt out for the smoking room, and just have my husband smoke outside. The smoking rooms could use a good airing out. However, the service and staff was great. And it's in walking distance to Oaklawn.
We decided to stay here because of their Gluten free breakfast for my friend & because it looked nice & had great reviews!! They are very nice here, rooms are comfy, breakfast is great!! The lady in the breakfast building is awesome!! We were disappointed the pool wasn't open yet!!
Wife and I spent the weekend there. Rooms were nice. Staff was great to deal with. Great breakfast. The only concern was 90 degrees and pool was closed during trip and we had looked forward to relaxing by pool.
The rooms were clean, quiet, and beds were comfortable. The breakfast was really good too. ALISA was an amazing hostess during breakfast. She was friendly, welcoming, and kept everything clean and replenished. She went out of her way to make sure we had a good experience and that all our needs were being met.
We spend the weekend in Hot Springs to attend our niece's wedding. The hotel was very nice, clean and the staff was very helpful. The location is right across from the race track but no races were going on so it was real quiet. We enjoyed the breakfast and both of the women working as hostesses were very, very helpful.
Excellent motel, reasonable, exceptionable location next to race track and gambling, Quiet and one of the best breakfasts in Hot Springs. Staff was exceptional. Location is also close to area dining venues and other attractions. Recommend this motel to families, business travelers, couples, etc.
After being on the road for two weeks, it was great to have a good hot tasty breakfast. The attendant, Donna, was warm friendly and helpful. She obviously cares about what she serves. This was better than I HOPE. The hotel is older but has been remodeled and is very nice. Everything was very good. Try it...you will be surprised.
We travel quite often and the Breakfast Bar here is excellent. Alisa goes out of her way to serve breakfast and clean as well as witnessed her assisting guests with local attraction information. Alisa gives service with a smile!
Love this property and the renovation have been carried out with care. I will stay here every time I am in the area. Great breakfast and the bed was so comfortable. Great place to lay your head down and feel rested.
For the price of the hotel, you are accommodated greatly. The rooms are clean, roomy and tidy! The breakfast was the best part of the stay. In all the hotels I've stayed at, this was the best complimentary breakfast I have had. Thank you to Donna, who does the cooking. They have homemade cinnamon rolls and other pastries too.10/10 recommend
Amazing breakfast! Donna was very kind and attentive to guests. She made sure she was around to bus tables, going above and beyond of her job description. I was very surprised to have homemade cinnamon rolls at a hotel breakfast and they were delightful!
Wouldn't stay anywhere else!! Great service, great rooms, great customer service!! DONNA AND Teuton ALISA can't be beat!! They work hard for the customer and never sit down!! great personalities and start ur day off with a smile!!! We've been coming here for about 7 years and we will always come back every year!!!
BEST PLACE TO STAY!! you won't be disappointed in fact u will be pampered with kindness, great food and friendly customer service...EVERY TIME! Donna and Alisa work hard to please the customer and do an outstanding job!! It's clean and u will enjoy urself every morning you get to breakfast!!
Highly recommend to all for a great stay. The overall staff was very professional and friendly. The overall property, office and breakfast area was very clean. Our room was very clean. The décor was great and the beds slept so good. The breakfast was great. They had so much food to choose from. I will be back there for our nice trip.
.Donna and the kitchen crew are exceptional! Breakfast is always amazing! This is a hard working dedicated group of ladies! Over all this is just a great place to stay! We really had a great time there.
Although an older hotel, this BW was very adequate. The entire hotel staff were pleasant and helpful. Location was very convenient for our stay, since we came for the races. We walked to the track and had some great pizza next door at Rocky's.
We absolutely love staying here. We love the convenience to the track but the staff makes it excellent! Donna and the kitchen crew are exceptional! Breakfast is always amazing! This is a hard working dedicated group of ladies! And I love the fact that the General Manager is always there on the weekends and is always friendly and has a smile on her face. Over all this is just a great place to stay!
While we only stayed one night - passing thru - everything was exceptional! Our breakfast this morning - Wednesday, Mar 21, 2018 - was delicious; so many options; a great, nice open & cheery 2-tier breakfast area. However the best part was the 2 attendants; Alisa & Sam certainly know how to make everyone feel welcome & made sure we knew where to find everything. Our 2 queen bed room was spacious; soft towels; comfortable bed; appreciated having a refrigerator. Thank you for having such a great property!!
I requested a non smoking room and was placed in a smoking room that REAKED of smoke. The staff was not able to move my room or relocate me to a different location. Therefore, I had to stay out of my hotel room for as long as possible. I woke up the next day and all my belongings smelled of smoke as well.
stayed here one night with my son on spring break. check in and out was fast, staff was friendly, and location was great. while the exterior of the hotel was older, the room was modern and up to date. will stay again in the future.
We love to go horse racing and always stay here. The breakfast is free and always hot and delicious. The rooms are very nice too and taken care of. The people are so nice and friendly also. We will definitely always book are stay with them.
Wanted to see Hot Springs Arkansas so we stayed here at the Winners Circle. Location was perfect for all we wanted to do. The staff is wonderful, especially Donna who works in the breakfast room. Would come back here again if in the area.
We enjoy staying here. Rooms are very clean staff is pleasant and helpful. Thanks for great breakfast and service. Cinnamon rolls are to die for, eggs, bacon, biscuits and gravy and good hit coffee!! Dona and Sam are awesome!!! They have a nice fenced area to walk your fur babies. Great place!!
The beds were extremely comfortable and the rooms well-proportioned (easily fit four to a room). Breakfast was fantastic! Excellent continental spread with Donna as the friendliest hostess. She makes phenomenal biscuits and gravy;)
Average, motel style property, out door pool, clean rooms, (could use a few more outlets for electronics). free hot breakfast::scrambled eggs, bacon, sausage, rolls. Directly across the busy street to the horse track.
convenient, clean, home-away-from-home place to stay for a weekend racing trip. no worry about parking & fees-park, unload at your room door. walk to & from the racetrack. feels like a big family breakfast each morning with a large variety of hot & cold items available & excellent service provided by a very personable waitstaff.
Probably like most hotels in a prime spot the price can vary depending on events around you. In this case the horse race track is across the street. And Oaklawn was running. Our room rates started at $750 for 4 days. Then when we called dropped to $550. When we arrived and asked to compare it went to $430. So due diligence check web rates, sign up for rewards programs, (even if only one night) and check rates at services like this. Trip Advisor. Room was freshly remodeled, only issue was slow tub drain, free food was good. Room included free parking, which is $20/day on racing day, and you walk across the street and your in the track. Can you say convenient!
This hotel is adjacent to the race track. No need to join the hectic search for parking, it's right there at the hotel. The beds are comfortable and the rooms are clean. This is not a posh hotel, but it is clean, comfortable and convenient. The staff service is great. The breakfast is good (and the cinnamon rolls are great). The room temperature was comfortable, but the fan ran constantly, which was the only quirk we found. Overall a great place to stay when you visit the races and casino. We'll be back.
We stayed overnight it is an older hotel that has been updated. You actually pull up to your door to unload. I remember these hotels when we were kids. The room was smaller but clean. The breakfast was fantastic great variety. Alias and John were very kind and helpful and her homemade cinnamon rolls were delicious.
Conviently located, great breakfast (4hrs) and helpful staff. Donna was great. Free wi-fi that worked. Comfortable king bed very clean room. Good restaurant recommendations. Heater worked well in freezing temperatures.
My buddies Lance and Woody “saddled up” there- directly across from track! Spacious showers, great mattress, Room was totally Feng shui- they even bedazzled new jeans for Jason. Hotel couldn't have been more accommodating to their needs! Can't wait to stay there in 2 weeks!
We have stayed in Hot Springs many times. This was our first stay here. The track is just across the street. Rocky's Corner is next door. The rooms are clean, the people nice and helpful. What more could you want.
This is a pretty big hotel complex with a number of different buildings that house guests. There is a swimming pool, fitness room, laundry facilities and a nice breakfast room. All of the staff that we came in contact with throughput our visit were very nice and welcoming. We were pleased with our room. Both the room and bathroom were spacious. The room was equipped with a refrigerator, microwave, hair dryer and coffee maker. Most importantly, the room and bathroom were clean. Housekeeping was wonderful - every day when we returned to the room, it looked the same as when we first checked in. The bed and pillows were comfortable and we had three good nights rest. There is a very nice breakfast room that is nicely decorated, spacious and has plenty of seating. The food bar is a nice layout that avoids congestion as guests are trying to get something to eat. There is quite an assortment of breakfast items available and you can have a hot or a cold breakfast. The couple that watch over the breakfast room are really, really nice people and make you feel at home. We would definitely stay here again and would not hesitate to recommend this BW to friends and family.
This is an older property that has been updated and seems to get better each stay while I am in Hot Springs. It is only footsteps away from Arkansas's Premier Racing and Gaming Facilities at Oaklawn Park
We have been through 7 states this week, this was our 6th hotel/motel. The Best Western Winners Circle was hands down the top Best Western we've stayed in. It was high class by any means but it was cozy, comfortable and the people were extremely nice! Comfy bed, high water pressure for the shower and tasty breakfast especially for a continental breakfast! I would certainly come back here again not just the motel but this town as well!
My family and I chose a last minute trip to Hot Springs and we were lucky enough to book a room here. The staff was above and beyond what I anticipated: always a smile and kind greeting, that goes a long way with me! The room was clean and warm which was perfect coming in from the cold night. There were portions of the room that were dated but with how clean and presentable everything was, I barely noticed! The tv and offered channels were impressive. The wifi service was also to good standard for my children's iPads. As with many other reviews, the breakfast was delicious. The nice lady working reminded me of my aunt and I nearly didn't want to leave for chatting with her. This will for sure be a must stay should I be given the chance to go again.
These rooms were great. Clean and very comfortable. The beds are very comfy. The breakfast they offer is great. Any thing you might want is offered. Alisa & Donna make sure that they keep the food hot and the food bar stocked. They are very friendly and make you feel very welcome.
The hotel was great, the breakfast was awesome. Alisa and Donna serving breakfast are great! Room was clean and check in easy! Love the easy access to Oaklawn, enjoyed my stay. If you are looking for a great place to stay, I recommend this hotel!
It was my step fathers' 81st birthday and he wanted to go to Oaklawn Gaming Room at the race track. I picked this motel because it was conveniently located to Oaklawn. I did not know anything particular about this property. I to my surprise was extremely satisfied with the professionalism and friendliness of the staff, to the appointments in the rooms and the breakfast selections! Oh my goodness where do I begin. Everything and everybody was welcoming, courteous and inviting. We got a good nights rest and off to a great start with breakfast they provide. I especially want to point out two individuals who went above and beyond their call of duty and they are Billy at the front desk and Alisa in the breakfast room. We will be back and definitely stay here!
Be sure to have the breakfast. Donna and Sam are the best! Get there early to get the homemade cinnamon rolls. If you are lucky, a jockey or two will come in for breakfast!!! The beds are pillow top and very comfortable. You can walk across the street to the racetrack and casino. We were able to see the jockeys trotting the horses. Love, love this hotel. We will always stay at this hotel when visiting Hot Springs, AR.
Excellent service from check-in to check-out. Nice, comfortable room and bed. Everyone was friendly and accommodating, and the fact that they were working on a holiday didn't seem to bother them at all.
I needed to use the restroom when we arrived but they did not have one in the lobby so the elderly clerk was rushing to get me into a room and ended up giving me a key to a room that was occupied. So embarrassing. Finally received a room it was nice but you do get the noise of room next to you when they come and go.
Sam and Donna Terra were wonderful breakfast was wonderful fresh and hot. We stay here every new year eve. Rooms are always clean and comfortable close to race track casino. We just walk across the street
Sam and Donna provide excellent service and good food. Love the homemade cinnamon rolls and waffles. Sam went out her way to make sure we enjoyed our breakfast best hotel breakfast in hot springs ar One reasons we enjoy staying can't forget Tara on front desk she is too notch
You can't beat this place in Hot Springs, Ark. Very clean. Very nicely decorated. The breakfast was all you could ask for. the price was great also. Hot Springs is a nice place to visit. So plan a visit and stay at the Best Western
We got here and the room was priced well, the night lady at the front desk checked us in and was very friendly and helpful. The room was clean and comfortable. The best part was breakfast. This was the best hotel breakfast that would rival any sit down place. The ladies running it were extremely helpful and took great care of us. We will be back next time through.
We stayed at this BW because of the staff. Our visit was due to an unfortunate family incident. The front desk was absolutely accommodating. In the breakfast area staff member Donna was fabulous. Thanks everyone. The BW is under renovation and we didn't hear a thing, well done.
Awesome staff, makes this Best Western a 10. Was a convenient location for exploring the Hot Springs area. Comfortable bed, surprisingly quiet. Well lit so felt very safe. Loved my 1st floor room with the little "patio". Too cold for the pool but it looked nice.
We spent a Thursday night here. The motel is currently undergoing some renovations since it has been there some years. Our kingsized room was clean and well appointed. It had a microwave and a refrigerator and a table and chairs and a small patio with a table and two chairs. Free wi fi was available and worked well. Breakfast was included in the room rate. The hot buffet had scrambled eggs, biscuits, gravy, sausage,and bacon. The attendant would make fried eggs to order and also waffles. There was also an assortment of muffins, bread, jelly, fruit and yogurt available as well as juice, milk coffee, tea, and cereal. This is a very economical place to stay.
We loved the location of the hotel. We attended a concert, Christmas n Arkansas and went to the casino. The breakfast was fresh and has several hot and cold choices. It was served by a friendly host. I would stay there again.
Hotel is newly renovated and looks very nice. They have an amazing breakfast and laundry facility on property. Love that it's right across from the racetrack. This is my third time staying there and will return.
We stayed here for a night on our hot springs visit. This is a decent hotel with clean and nice rooms with all the basic amenities. The hotel is located quite close to the downtown and main street. Breakfast had good number of option ( though we didn't take and just picked coffee). Staff was good and changed our room to a non smoking room (we booked a smoking room by mistake). Cons: Nice location Neat and clean room Pros: Could be noisy for the rooms on the road side Pool is almost on the road
People say you get what you paid for but this hotel was definitely punching above its weight. It is located in a super convenient location, competitively priced, fitness center with an outdoor pool (off season so did not have a chance to use it) and continental breakfast. Shout out to Donna who welcomes all her guest at the breakfast lounge as if they were her own family member. She is an amazing and wonderful person who makes sure you leave with a full stomach. My only complaint is that the walls are paper thin between each unit. I could hear the guest next door and their conversations which woke me up very early. Compared to the other hotels in the star range, I would say the noise level is definitely higher.
Our stay was good, room was clean and quiet. Donna does an excellent job of making sure your breakfast is exactly what you want and fresh and delicious! She definitely takes her job seriously and goes above and beyond to please! Very appreciated.
The rooms are very clean and the beds are great! I would have to say our reason for returning is the great job Donna & Alisa do on the Breakfast and their friendliness while they do it!! This is our second time with BW Winners Circle and it won't be our last, we come to Hot Springs at least once a year and look forward to seeing Donna and Alisa again in the Futures. Great Job Girls!!!
Hotel was nice, clean and less than 2 miles from downtown. Staff was very nice and helpful. Price paid was reasonable for what was offered. A hot very good breakfast was included in the price. Would definitely recommend to any traveller visiting Hot Springs.
The staff was very friendly. There was a variety of breakfast items available and all was appetizing, room was very clean and bed was comfortable. ( I plan on asking about the pillow brand so that I can purchase one for home). The hotel was under construction for updates at the time of our visit but was never an issue. Convenient location from Casino and downtown. Best Value in Hot Springs!
I was extremely pleased with our stay. The bed was great, the cleanliness of the room and grounds was excellent and the breakfast was fantastic. The great price for the room was an added bonus. Definitely stay here again!
My husband and I have stayed at this location in the past during the holidays and we continue to be impressed with the excellent service from the hotel employees. The breakfast was delicious, its hosts were welcoming, warm and helpful- thank you Alisa, John and "Sam" (Ellawese), who were constantly checking in to make sure we knew where everything was, if we needed anything, they would immediately respond and took our trash when we finished our meal. I received better service than I do at most restaurants. Where would you ever be able to have waffles made for you? No other hotel I have ever stayed at. The breakfast also has the BEST cinnamon rolls and biscuits/gravy I've had....I have to be honest. The service and breakfast meals are what brings us back. You won't be disappointed at the assortment of food selections. The service, especially during the holidays, is something to be amazed by. Their attitude, professionalism, attentiveness, thoughtful care and positive energy was greatly appreciated. Comfortable and cozy stay in the room. Good water pressure, large fridge at no additional charge and comfortable beds. We were extremely happy with our stay. Strongly recommend anyone to stay here. Felt right at home and this certainly is a place you can call a "home away from home". Check-in and check-out was extremely quick.
If it was summer, this would be been an awesome place. There was a pool and a grassy area with picnic tables. Even, though it was October, my kids decided to attempt a swim anyway, because the pool was still open but it was too cold that week. I booked a suite so we had room to spread out, it was clean but needed updating, their were some minor things that needed to be repaired/replaced. Breakfast was included and it was great. The waitress was friendly and helpful, even though she was by herself and it was busy.
For the price, I don't think the room lived up to what we paid. I expected much better for the price and for a Best Western. The rooms were very outdated and it was a step up from a Motel 6 for twice the price. However, the breakfast was AWESOME!
The hotel is your typical Best Western. What makes the experience amazing is the staff. Alisa and John do an excellent job with the free breakfast in the morning and have excellent customer service. They accommodate dietary restrictions as well with gluten free, non dairy and vegetarian options. Alisa and John really made the experience worthwhile and if I were to come back I would stay at this hotel again just for them.
Don't miss breakfast. The staff here want to go out of their way to make your experience enjoyable. I'd stay here again anytime of year. Constant maintenance, good beds, clean, friendly, great location, safe, quiet.
We stay at The Winners Circle at least twice a year. It is always clean and staff is very friendly! We love Donna and her staff in the breakfast area. They make the best breakfast and homemade cinnamon rolls. Donna, Elise and Sam are all so sweet and friendly. Love staying here! Great location to everything! Across the street from Oaklawn Horse Racing!
This hotel is only a short distance from the historic downtown area of Hot Springs, Bath House Row and Hot Springs National Park. Still, there is easy access to US 270 and other highways. Our check-in took only a few minutes, handled in a friendly, professional manner and we were on the way to room 109 which overlooks the pool square from the upper floor of the northern building. Plenty of parking spaces and, except for the entrance, the entire property is fenced. Good security point for the automobiles. Our room was cool and clean and simply huge. What a great surprise for us. I didn't think we would find such a nice setup in Hot Springs but we did and we loved it. Everything in the room worked as designed and there was plenty of water pressure and ample hot water. The bed was very comfortable and we had so much room for our luggage and other bags of stuff. I wish all of our hotel rooms could be like this. To top it off, the rooms are being upgraded with new furniture; it was being offloaded from the truck on the day we checked out. Every staff member we encountered was cheerful, friendly and professional. Hats off especially to Donna and Alisa for their friendly demeanor and their amazing abilities to keep the breakfast room running like a 5 star restaurant. If a guest wants a waffle here, Donna or Alisa makes it for them and delivers it to the table. The dining area is large but it can fill up on weekend days. We shared our four-place table with a nice couple one morning. All of the food items were standard but delicious. The scrambled eggs were tender and moist, the sausage was cooked properly (well done) and had a wonderful taste. The sausage gravy was wonderful as well. There are even home made sweet rolls served (if you get there early enough). We really liked having breakfast here. This location is without a doubt one of the best properties that we have stayed in in the last few years. We are already talking about returning for another stay. Well done!
Alisa bakes the best homemade cinnamon rolls. She is friendly & a lovely person. Rooms were clean & beds were comfortable. Located in the center of hot springs and close to all activities & sights. Got a great room @ an excellent price.
They have a wonderful staff, An amazing 5 star breakfast!!! Nice rooms and great accommodations!!! My husband and I have had a great time and would choose this hotel again. Right across from oak lawn perfect for the races!
My husband and I stayed the night at this motel. Nice spacious room. Very friendly and helpful staff. Room was very clean we had an out door balcony for 2 with a king size bed. We had full breakfast the next morning. Food was very good. Biscuits sasuage gravy, scrambled eggs , potatoes and sasuage patties with coffee. Everything was very good and I would stay here again.
Friendly staff. Clean rooms. The full breakfast is a full breakfast and the food was pretty good. I have no complaints. For a 2.5 star hotel it's easily on pat with 4 star places I've stayed in. I have no negative comments about the hotel it's self. The only thing is the main highway is really close so you can hear traffic. The location is good though fir the historic downtown attractions. Good experience.
Rooms had an old musty smell that left you wondering what was in the room prior, no shower curtain and shower head would not work. Lots of people hanging around outside of the rooms which made an uncomfortable atmosphere if you needed to step outside at night or by yourself.
Friendly helpful staff, clean, good night sleep, and a good breakfast. My only complaint is the chairs, and the 12 inch commode bowl, which is not designed for average size guys, much less big ones. Who wants their junk touching strange porcelain?
Close to downtown and major roadways. The staff was friendly and the ladies that fixed the breakfast were helpful with the small children in our group. Rooms were clean and building was well maintained. Will stay here again on my next visit. Family suite was prefect for our group.
Staff very nice and helpful. Bed was uncomfortable and I felt itchy but it looked clean. Breakfast was awesome. Very convenient location to the horse track and casino. That was the main reason for choosing the hotel.
Nice room with everything you need for a nights stay. My wife and I felt very safe. Good location in the middle of the city. The breakfast and the woman, Alisa, were great. I will stay here again just for that reason . The fresh made cinnamon buns were perfect. Alisa and her husband were delightful and friendly and made the whole stay worth wild. If you stay here do not miss the breakfast.
It was the best best western that I have ever visited. The employees were very polite and courteous. The employees made you feel like family and like you were at their houses. The breakfast and the staff were amazing, I really felt like I was at my grandparents eating homemade biscuits and waffles.
To be honest, I didn't really know what to expect after booking over the Internet for a two night stay. I'm pretty tight but appreciate a good room with reasonable accomodations - this is exactly what I got. Room was clean and as advertised. Breakfast was much better than normal. I will certainly give this hotel every consideration upon my return to Hot Springs.
We got an apartment with several rooms. Huge size, but only a queen size bed, though we told hotels.com that we were traveling three persons (one baby). Great interior and clean surfaces. Ok breakfast, with large selection, though the quality of the food could be better.
This hotel was a great place great prices also room was clean whenever I go back I will stay here again and Tera & Briggitt was outstanding very friendly and they have smoking rooms they made sure we new about breakfast gave us a discount booklet also
This place was okay but I have to say the breakfast was extraordinary. There is a woman who gets there at 4 a.m. and bakes the most delicious cinnamon rolls from scratch. She will also whip you up a waffle if you ask.
We were traveling by motorcycle and chose this hotel for our base while we road the wonderful roads in this area. The hotel is located on one of the main roads in and out of Hot Springs and this gave us a great way to exit and enter the city after a day of site seeing the area attractions. We would chose this site if we should travel to Hot Spings again.
Smelly, seedy room. Not clean. Apparently a favorite of bikers and their fat babes. About a dozen checked in each day of my stay. They all love to make as much noise as they can with the revving of their "hogs".
People need to be friendly at check in and smile. Rooms need to not have mold. We paid to much for this room to have mold in it. The best part of this stay at this hotel was breakfast. the lady in there was very nice and friendly and the food was awesome.
Awesome breakfast! Lady who tends to breakfast is fantastic, caring, and super attentive. Wonderful but limited supply of cinnamon rolls, so skip the sleep in option and get to breakfast early if you want one. She makes them from scratch early so she can't just fix more when necessary. They are superb! Office staff - super friendly. Clean surroundings. Pool looked very clean. Room was clean and fresh.
The Winners Circle BW is an awesome place to stay in Hot Springs. We really enjoyed the Hot breakfast and the really nice and helpful staff. The front desk staff were very friendly and helpful. The hotel is conviently across the street from the Oaklawn facility.
The staff was so helpful and friendly. My hotel bed was SO comfortable! The breakfast was great, the room was clean, and we felt very cozy and safe. I cannot comment enough on the wonderful staff. They were quick, and so patient with my friend and I. They were there to help and made us feel so welcome and like they truly cared about us.
This is outstanding accommodation. definitely one of the best motels we stayed in during our recent trip to the USA. The rooms were nice and clean and the bed was comfortable. The staff at check in and check out were friendly and obliging and were happy to help with any questions we had. The complimentary breakfast was tasty and Alisa was very nice. She greeted us with a smile as we sat, showed us where things were in the dining area and pointed out things on a map that may interest us. Thank you Alisa for giving us a great start to the day. I would have no hesitation in recommending this establishment to anyone staying in the Hot Springs area.
This is an older facility, but has been recently redone. The hospitality was through the roof starting with Mary at the front desk. My husband and I were on our motorcycle and she gave us a cleaning cloth and a "motorcycle" discount. The room overlooked the pool and had a balcony. Smaller room, but was clean. The free breakfast was out of this world. Their motto is "If you leave hungry, it's your own fault." We did not get to experience the cinnamon rolls, because they were in between batches, but everything else was very good and the ladies there were so helpful. We would definitely stay there again. It is right across from Oaklawn Raceway and very close to the downtown bath houses.
We were traveling from San Antonio, TX and this was to be our first stay on our way back to Michigan. The accommodations were to our satisfaction and the room requests we had made made our stay. Our breakfast was outstanding and Alisa was most courteous and friendly and addressed all of our breakfast needs making sure we had what ever we needed! She even got us maps, from the front desk, and explained them to help us getting around town! The front desk was extremely helpful as we got in late that night and gave us a great walking distance restaurant for pizza! The next day we checked out but didn't even make it out of Hot Springs as our vehicle broke down and we needed to stay over night for repairs, went back to the Winners Circle and they made arrangements without any problems for another night. The hospitality was top notch by all!
Great location and convient to everything. Courteous staff and very helpful. They answered all questions and concerns. Room had a great mattress/bed & breakfast was wonderful. Handicap room was not available. Wish hotel had more walk in showers.
Really great price. Clean room. Nothing special but fine for our needs. I like softer beds but ours dipped in the middle a little and gave no.support so I woke up with a really sore lower back. Pretty good breakfast; eggs, bacon, sausage, potatoes, biscuits and gravy etc.
Our stay at Best Western Winner Circle in Hot Springs was excellent, we checked really late, but the staff checked us in promptly. At breakfast time next morning, Donna was very attentive and made us feel welcome.
Very pleased with the whole experience. The room was clean and smelled good. The beds were comfortable and the bathroom was clean. They had a medium sized refrigerator with a small freezer, just right for my ice packs.
We had wanted to stay at the historic Arlington, but read some very poor reviews. After seeing a review about this place, we chose to stay here and I'm so glad we did. It was a straight 5 minute drive into downtown Hot Springs. It was very clean and all of the staff were friendly and professional. The ladies in the breakfast room were so kind, helpful, and brought a smile to everyone's face. The breakfast was excellent. Great selection of hot food. Even though the hotel room doors open to the outside, we felt very safe; we didn't hear noice from the parking lot once. My only critics statement was that we didn't have a towel mat for the bathroom or bottles of soap and shampoo, but at that point in our trip I was too tired to call down and ask, and we had brought shampoo with us. But I'm sure they would have been sent to the room promptly if I had reached out.
My husband, I and our dog stayed for two nights while we visited Hot Springs National Park. The staff were courteous, and went out of their way to let me know there was a dog park on the property. What a great idea, and this one was perfect. Double-gate to ensure escape artists stayed in the park; beautiful grass with bushes around the perimeter; and a lovely round concrete bench in the middle for the dog owners to sit under an umbrella for shade. Such a treat for both dogs and dog owners to have some off-leash time. Of course the room was clean, comfortable and quiet - just what we've come to expect from a Best Western. This one is just a bit better than the rest.
This place is very nice Motel with an awesome breakfast and hostesses at the breakfast. Literally homemade cinnamon buns and many other delicious treats (nothing microwaved that I could see). Never ran out of anything for more than about 2 minutes. The rooms were nice but standard. The pool was nice after our 9.5 mile hike, but it is not heated and there is no hot tub. This Motel appears to be a favorite among older bikers (front desk mentioned it and we saw at least 10 motorcycles with 50+ year old riders). The people were awesome but those motorcycles make some noise in the AM. Don't get me wrong, it is not a Motor Cycle Club hangout - they did not wear colors and many did not seem to know each other, just seemed a popular place for them (probably because of that amazing breakfast). The Motel is about 1.5 miles (or so) out of downtown - quick drive but too far to walk for many people. BTW - eat dinner at Rocky's next door - it was awesome pizza!
great place to stay close to everything quite and clean no place to potty pets track across the street convention center 2 miles away great places to eat close buy. hot springs historical district down the street
Not bad. Nice big comfortable bed. Didn't use pool as there were too many workmen around making it a bit off putting. How wants to sit by pool when being watched over by workmen? There is a lot of refurbishment going on but we didn't get a new room. Breakfast was good. Location good, only a few minutes drive into town. Decent restaurant next door. Overall not bad value midweek.
Undergoing renovations, the updates that are done so far look to make it a great pick when all is finished. Awesome homemade cinnamon rolls at breakfast, not to be missed. Really nice breakfast room. Room appointments are nice and a great value for the price point.
Beds are very comfortable. Air conditioning workined great. bathrooms very clean and water pressure was good. Room itself was a little musty. Breakfast was wonderful!! Donna is a great employee. She made sure we were all taken care of, made our waffles fresh as we entered, and was enjoyable to visit with.
The breakfast was great!!! There was such a variety of food and it is made fresh! Donna had such great service. I really enjoyed it! I stay here a lot and I will definitely be coming back and I will make sure to eat the breakfast every time!
WE only had time to stay one night. Close to Hot Springs National Park. Breakfast was very good. Room was clean. No issues with staff, they were very friendly. Room was a little small but no big deal since I was not in it much. On the main road but the car noise was not a problem. Would stay again
Motel was very clean with friendly attentive service. Our room was basic but very clean. Remodels were in progress but were unobtrusive during our visit. The breakfast included with the room was the best I ever had in more than 40 years of travel. Every item was fresh and tasted great, not the normal hotel breakfast. Service was top notch and friendly.
The rooms were nice and clean easy to get downtown and if you like to gamble it is right across the street. Breakfast was very good with a number of hot and fresh items which included homemade cinn rolls Would stay here again
Located directly from the casino and a short ride from downtown made this experience acceptable. The room left a little more to be desired but you get what you pay for and we were only in town for one night. I'd probably stay somewhere else if I had to do it over again but it could have been far worst. It was clean and provided lodging needs... not wants.
Hotel is right across the street from Oaklawn Racetrack and Casino. Breakfast was great with wonderful staff. Unfortunately the hotel is a little to far to walk to restaurants, otherwise it is a great location
My family stayed 2 nights. Staff in the breakfast room were friendly and helpful. They had biscuits and gravy in the breakfast room which my 8 year old enjoyed. My kids both enjoyed the pool. They had towels for the pool nearby. Just wish it would open a little earlier so they could spend a couple hours in there before checking out. Was happy that the dead bolt on the inside of the door was high enough that my 3 year old couldn't reach to try and escape from the room (first place we've stayed that we didn't have this problem) the rooms themselves were comfortable enough I've read they will be upgrading things soon which is great. Can't wait to come back when they do as that will boost them up to a 5. I knocked a star off for appearance of rooms/cleanliness. The other thing was annoying was we had to park far away from our room because everyone used up all the parking spots. They may consider assigned parking in the future?
First... Alisa and John are the most amazing, friendly, and hard working people I have ever met. The best part is that they rock the breakfast buffet like no others! When I checked in and was told they were known for their breakfast, I didn't believe it. Alisa and John made me a believer!! The hotel itself was super clean, had very friendly staff, and has won me over. I won't stay anyplace else in Hot Springs!!
Very nice place to stay. and close to race track. Right across the street. I stay here when I am in Hot Springs. the main reason being when I lived in Hot Springs I did a lot of work for the previous owners. Stay here.
This hotel is well kept and clean. The grounds are lovely. It's older, but perfectly fine because it's kept up. The staff is friendly and out-going, particularly in the breakfast room. There you can get hot and cold selections including almost famous homemade sweet rolls. The hotel has a great location. The back building is away from street noise, but the inner walls are rather thin. The beds are comfy. It's not fancy, but quite nice.
Spent a couple of days in Hot Springs to explore the only urban National Park. Winners Circle was close to downtown Hot Springs and on the same street as the National Park. The room was a nice size, the beds extremely comfortable, the pool inviting, the breakfast great, and the staff made us feel like welcomed family. An additional perk of the hotel is that it is next door to the best Chicago Style Pizza in Hot Springs ... and probably all of Arkansas. Run by former Chicagoans who know what they're doing!
I stayed one night. The property is dated (but they're renovating). Located across the street from a casino and horse track. Room was very clean. Walls were very thin, and I got awakened to the sound of Harleys rumbling outside my door. The best thing about this place is the breakfast!
We were very pleased with our stay. The staff went our of their way to be friendly and helpful. The breakfast food was hot and fresh. They had plenty of room for our vehicle and trailer. We will definitely stay here again.
The breakfast was excellent, and for that it is worth the stay. The room was clean but had a very old musk smell and the bath tub can use some work along with the maid service. I may try it again. Maybe
I was overall very satisfied with my stay at the best Western in Hot Springs Arkansas. I appreciate the friendliness of the staff. There was plenty of parking. My wife and I rested very well. I will return.
Best motel breakfast on the road. Huge variety of hot and cold foods, fresh fruits, pastries, eggs, fresh hot waffles. All attended by the hardest-working, cheeriest two women you can imagine. Breakfast room clean and bright. Stayed 3 nights, was consistently good. All thumbs up.
Excellent Location for the Horseracing Motel across the road from Oaklawn, Clean Throughout with great Breakfast and extremely friendly Staff. " A must Stay " Also adjacent to the Casino where Al Capone came from Chicago to Gamble
This is a nice clean place to stay, the office staff is very friendly...the room was nice, quiet and clean....they serve an excellent breakfast....free WiFi and parking....it is just across the street from the Oaklawn race track .....we will definitely be staying here again and again....
Stayed here many times over the past 20+ years. The owners consistently upgrade and remodel to provide all the modern conveniences. A lot of places sell the "old, fill in the blank, style" but not here. They have a nice sized fenced in pet area, a car care area where you can clean the bugs off the windshield or wash the whole car, if needed. Really good breakfast with homemade cinnamon buns; the waffles were popular as well. All interactions with staff were pleasant. Will definitely stay here again.
This was a great experience for us as this is our 2nd trip to Hot Springs and we stayed at this Best Western both times. The people are a great help in finding the things we needed while in town. We will stay on our next trip there as everything is close to there.
Dusty odorous room. Stained tub. White piled dust along the entire carpet line. Old stained furniture. Clerks and kitchen crew were very pleasant. Management and maintenance staff rude. Location was ok.
I stay a lot in hotels and have never complained before. I realize things happen like the tv not working for example but I do expect to be offered another room or to be compensated to any degree upon check out. Not to mention the old dog food laying around the room. Nothing at all was done
What with its location (great local bars and music), comfort (the double-beds are lovely and our room was clean), and price (cheaper than you'd think) this has been the best hotel we stayed during cross country travel. AND Alisa makes hands down the best hotel breakfast!! Would stay again!
You can tell that people like this hotel as it was sold out later in the evening. Breakfast staff were awesome. Bed was comfortable. For the value/cost it was well worth it. Loved the pool in the evening (100 degrees during the day and sure needed it).
It's just an average motel, with a decent breakfast. Apparently they don't have maintenance? First use of toilet (just pee) it Wouldn't go down & would have overflowed if I didn't shut the water off, the first call to the front desk, we were told "if I can find a plunger you can come get it because I'm the only one here". The next call we were told no plunger maintenance was called, finally an hour after the first call we have a knock on the door. It was the front desk woman carrying a plunger. She hands it to my husband, tells him to just leave it in the room & walks off!
We stay at the Best Western on Crntral Ave whenever we visit Oaklawn. The location is super. Our room was excellent. Large, clean, and the king bed was outstanding. This hotel was a bargain during our last stay. Discounts for AARP, seniors, or vets.
I was disappointed when I arrived because I thought this was walking distance to Bathhouse row. Its not. It is across the street from Oaklawn race track. This is an old hotel. The rooms have been renovated and the beds are comfy but the whole door thing(a sign saying to lock latch) kinda scared me. Luckily we had rooms in the rear of the hotel where it was quiet. I realized once I had gotten into my room that the sitting area next to TV was dirty. There was hair and small indian beads scattered. I was traveling with my older parents and they would not have wanted to change hotels again so I just stayed the one night we paid for. The best part besides the beds is the breakfast. The lady working there is basically waiting tables at breakfast and the cinnamon rolls are delicious.
When we first pulled in to the parking lot, I was afraid I had made a mistake. At first glance, I thought that everything was spread out too much. But those fears were put to rest when we checked in. The staff was friendly and helpful. She went above and beyond to make us feel welcome. The pool is located in the middle of the complex, and what a welcome relief after driving 9 Hours! The breakfast room is beautiful, clean, well stocked. The breakfast staff was so kind and Attentive! The breakfast was very tasty also! And let me say this about the room...it is SPACIOUS and luxurious! The bathtub and toilet is seperated from the sink area, which is terrific for ease of multiple people getting ready at the same time. The location of the hotel is great...right on the main road. Now, we were hungry, but sick of driving. The front desk hostess recommended Rocky's Corner. It is a very short walk (less than 1/2 a block) from the hotel. Remarkable! They home make their pastas and pizza dough. Their home made Italian dressing is out of this world. We had the lasagna, salad, and hot wings. Just Terrific! Worth the trip just for the hotel stay alone!
Donna provided her own home cooked breakfast pastries and they were delicious! She really went above and beyond to provide exceptional service. We highly recommend this Best Western and will definitely stay there again.
We had a very nice day. The breakfast was outstanding. We will tell everyone about this wonderful place here in Hot Springs Best Western is an excellent place to stay got a great night's sleep. The staff was very helpful in kind we will stay again
My husband and I had the pleasure of staying two nights at Best Western in Hot Springs Ark We loved it and plan to go back the breakfast was awesome and so was the service the waitress make sure you have what you need they were very polite the grounds are well keep clean rooms and lovely balcony no complaints.They even have homemaid Cimanon Rolls which were very good.
We had a great room. It was very clean, rates were competitive with other places in the area. Loved the swimming pool, however would have been appreciated if parents watched their children while in the pool area.
The room seemed very dirty sheets did not fit the bed with her stains all over the chairs in the room and everything seemed like it had a sheen on at the pool was not very clean and either lots of things floating in it and lots and lots of hair and gross down by the drain
This property is by no means a new build but the owner does a very good job of keeping it in good working order. The staff are all awesome!!! The breakfast area was clean, orderly and fully stocked each morning with no waiting for food to be restocked.
I picked this hotel because it looked fairly close to the historic area and we were just staying for one night. My husband is a BW Rewards member and we stay at BW's all the time. This place looks totally sketchy and feels completely run down. The room was dark, tiny and noisy. The one saving grace was that the breakfast was outstanding.
Kenny Loggins concert with stay at Best Western Winner's Circle. Very convenient to the venue. Family king suite room was very nice and comfortable. Full, hot breakfast had lots of variety and was very satisfying. We'd love to stay again.
It's was a ok stay.. The appearance from the outside was just OK. The room was ok but could use a deep clean and dusting. Everyone was nice and the pool area very clean. It's right across from the Horse track if that interest anyone.
We went to visit the Hot Spring area of Arkansas and to use it as our home base. The people at the hotel were friend and always will to help in anyway they could. The rooms were very clean and the breakfast was out standing. The breakfast bar had a wide selection of foods for breakfast and the temperature was right for each selection. We greatly enjoyed our stay and would return to this hotel if visiting the area again.
This is an older hotel/motel, but it was clean and neat and the bed's were very comfortable. The staff was outstanding. It's closer to the race track than the Historic Downtown area, but it was a nice place to stay.
Friendly and very comfortable weekend. The bed was one most comfortable in a hotel. We were able to get around the city with the map given by the front desk and their recommendations for eating. Loved our stay. Hope to repeat this weekend when it is cooler and also with the horses are running on the track across the street.
We stayed in the "family suite"-- we were a bit nervous when we checked in as the motel was a bit run down and honestly, we NEVER stay in motels... we always go for nicer resorts and hotels. But we were traveling with 6 people and Best Western had a family suite so we tried it out. It was perfect! So roomy and spacious with lots of room for everyone. It was very clean and the beds were comfortable including the hide-a-bed. And it was super affordable... a great option for a family traveling with lots of kids.
This is a popular location, and it always seems busy. There is a small swimming pool (which we did not use) and breakfast is available. We had to call housekeeping because the kleenex box was empty (a lapse by staff) but in general everything was satisfactory. It's an older motel, so no elevators, but we are still able to manage stairs. If you need a first-floor room, book well in advance. The further back from busy Central Avenue, the better.
My 2 friends and I stayed here in July and once again found this to be a great motorcycle hotel. They have a bike cleaning station and gave us a micro cloth for wiping down the bikes. Friendly staff, clean hotel and great breakfast. They gave us special treatment as Best Western Rewards members. We had a table and three chairs in each room, which was handy for playing cards at night. The pool was clean and well maintained.
Rooms are modern and updated and facilities are top notch. Breakfast items were fresh and staff very attentive to customers. We were with a group of motorcyclists and the bike wash station and provided soap, and rags was a nice thought.
This hotel is our favorite place to stay in Hot Springs, AR. It is clean, convenient, and the hotel staff is the best! The rooms are comfortable and the free breakfast provided is very good. The breakfast staff make the experience fantastic as they are friendly and helpful. This is one of the best places in Hot Springs and we will be back to stay here again.
Wonder place, clean, friendly safe hotel...We needed mom smoking and we never smelled the smoke from the smoking area at all!!! We really appreciate that, considering I have asthma...Accessible room was perfect!
We really had a nice day at this hotel. Everyone was friendly to us, from the lady who checked us in to the man who was weed eating the yard. The rooms are clean and well maintained and I believe that the mattresses are new, but if not new they are comfortable. I have decided to always look for a Best Western if there are other hotels in the area because of the level of customer service that every one of the properties I've ever gone to have given us.
The folks at the front desk the breakfast bar staff housekeeping folks all were extremely friendly. The rooms were fresh and clean. Fitness center was clean. Fresh water and towels. Love Best Western.
Very clean, very quiet rooms with comfortable beds. They have a nice pool, and a fantastic breakfast with great coffee. Super friendly locals on staff. My son wants to come back to this place any and every time we are in Hot Springs again.
The staff was very courteous. The breakfast was great. Our only complaint was that the beds weren't as comfortable as others on our trip. Seniors might wake up with a backache. The room was very clean with a private balcony.
Nice clean room and a great breakfast! Would definitely stay here again. Staff was very friendly and offered assistance each time we interacted. Hotel was full, but service and quality were still very high.
This is the 2nd time we have stayed in this hotel and will defiantly stay there the next time we go back. Breakfast is great! Staff is great! Love the room! Internet and pool is wonderful!! No complaints!
My family and I had a wonderful time at this hotel. The breakfast restaurant was a plus!!! All of the staff was friendly and helpful. They all seem to enjoy their jobs. The location is close to all major attractions and the downtown area. We will be back!
The staff (Mary) upon checking in was very helpful and accommodating. The room wasn't the same as the pictures that was booked online. ( 2 King beds with separate living quarters. Instead it was a large room that shared hallway with another unit. Liked that it had double security, door outside & door to unit.) Upon arriving in the room, the temperature was on the warm side (set at 65). It never got cool in the room, but was comfortable during the stay. Housekeeping left dirty wash rag on shower rod from previous tenant but overall experience on cleanliness was satisfactory. Breakfast consisted of eggs,biscuits,gravy,potatoes,sausage,waffles,pastery items,cereal, along with coffee,milk,juices. The quaility of the breakfast was satisfactory. The pool was usable but had a lot of bugs in it. They claim to have pillow top mattresses, but the two in this unit was on the firm side. Overall experience is 8 out of 10.
Wonderful staff!! We choose this place because we took our small dog (16 lbs) and we were very pleased. We went during the 4th of July weekend and every hotel was quite expensive. We paid an average of $140.00 a night including taxes and pet fees (one charge of $25 per stay) If you don't care about pets, you should be able to find something better for that price.
Stayed only one night while passing through but would have loved to stay longer. Nice, clean rooms with comfortable beds, a lovely pool and a wonderful breakfast room with delicious choices. Most of all, the folks here are wonderful. Only downside is that the WiFi was spotty, but otherwise a wonderful visit. Highly recommended.
I was a little skeptical about staying at a motel style lodging place. Boy was I wrong! This place more than exceeded my expectations for the following reasons: 1. Room - The beds were so comfortable. The sheets were soft and excellent quality. The gentle hum of the air conditioner offered softly neutralized any possible outside noise. We didn't notice any. The bathroom had been upgraded to include a high shower head (my son is 6'8" and had no problems". Very clean. Excellent selection of TV channels and the internet was easy to access and provided great service. We had enough outlet to accommodate our multiple electronic devices. 2. The staff. We only met Tera at the front desk, and Donna in the breakfast area. Both were excellent representatives of Best Western. They were attentive to our needs and very helpful. Donna personally greeted guests and asked if they needed anything. She gets there early to cook and makes every effort to make you feel like a special guest. 3. The breakfast area. The room is set-up like a restaurant. The advertise hot food and that is what you get. The cinnamon rolls (see my picture) alone are a reason to stay at Best Western. They are homemade at the motel and covered in a wonderful glaze. If you want them warmer Donna will help you or you can use the microwave that is there. The biscuits were crisp and freshly baked. The sausage patties had been cooked on a grill and had great crust. Gravy was really very good and had no floury or roux taste that you often find. 4. The grounds were clean and very well maintained The only thing we regret about our stay is that we couldn't stay more than one night. We were in transit from home base (San Antonio) to Memphis.
The hotel was very clean. The pool was nice and breakfast was good. The staff went above and beyond to make us comfortable. They were very knowledgable about the area etc. The rates were VERY cheap for this area. The rooms need to be updated but not terrible. Overall we would Def stay here again!
Good rooms and employees were great! Room by the pool was very noisy until 10:30 at night. Breakfast was good. Convenient to downtown area and directly across the street from the race track. Would stay here again.
Last minute decision to stay here and we had a good nights rest. Close to Rocky's Corner which is a gem in itself. Filling breakfast. Desk staff was very helpful in giving directions and recommending restaurants. Would stay again -
when writing a review, I always leave room for improvement. Unless we keep striving to improve, excellent becomes average. Keep up the good work and I'll keep staying there. One of the features that I like most is the breakfast. The foods I like are there and it is easy to have breakfast and coffee before heading out to the convention center. I am running out of things to say, the trip was great and the stay was great.
Had a wonderful four days in Hot Springs AR, staying at this hotel. Decent rates, friendly, helpful staff. Centrally located close to local attractions. We don't travel much, but if we get a chance to return, we would have no problems staying at this hotel again.
My husband and I was celebrating our anniversary and stayed for 3 days, the room was a nice size, bed was comfortable, room was clean and breakfast was great. The staff at breakfast was very attentive. The only issue was the shower didn't work and the carpet need "stretched" it was buckling in several places. We would stay there again.
The staff was very friendly, the breakfast was delicious, the grounds seemed well maintained and all within walking distance of some great local spots. Overall this is the best value in Hot Springs, AR
The room was clean. Some of the toweling was worn, bedspread had smudges. This was the only hotel room on our whole trip(4 hotels) which had a bathroom fan, bathroom heater(unneeded), and a night light. Looks like the mattresses were updated to modern style, but all other furniture is in a time warp except the outlet base lamps. Nightstands are 6 inches below the top of the mattress. Quirks: This is an older two-story hotel with no elevators. As an older building, not so much sound insulation; street, parking lots, and pool sounds carried through the walls quite well. We were tired enough from the drive to sleep through most of the noise, but not deeply. Beware of pedestrians darting out from between cars heading to and from the outdoor pool. Not all children are firmly held by parents or even accompanied across the parking lots. While you may have a parking place in front of your room on arrival, you will lose it as the hotel fills in the evening. Loading the vehicle the next day may be more challenging in the narrow parking places. Our room was near the pool and had 2 entry options- pool side patio, no sidewalks to anywhere, and the parking lot side. Mosquitoes entered our room and dined on one of us. For a king size room, this was tight finding space for both our suitcases at the end of a 12 day trip. (Business and pleasure.) Although the room had enough electronic outlets and charging options, the wi-fi the evening we arrived deteriorated from around 63% to 26%. This was truly the worst wi-fi the entire trip we found.
The reviews helped me chose this hotel. It was a typical chain hotel. The breakfast was typical food but The service of the two ladies were superb! That was $$$. They make your waffles. They made sure you know where to get stuff and clean up the table. This was the best!
Check-in and Check-out was o.k. If you don't like a lot of Outside Road noise and sometimes lots of motorcycle noise, don't book a room near the front of this hotel/motel....the outside noise was awful...hard to go to sleep with all that noise all night long! Internet was Very Slow!! Beds comfortable. Breakfast staff (Alisa & Donna) are really friendly and efficient....they seem to care about the customers. This Best Western's cleaning staff are very inefficient and lackadaisical in their work habits. They do not seem to care about getting their jobs done in a timely manner.
We arrived late after getting lost in getting to Hot Springs after sunset, but our room was very accommodating. I can see that the motel's location was designed for the horse racing arena across the street, but it was just as easy to reach the National Park straight down Central Avenue. Beds were comfortable, and wi-fi worked well, especially since my friend needed to connect for an hour in the morning with his office. Breakfast was well represented.
The staff is great, the homemade cinnamon rolls (fresh daily), full breakfast and if that isn't enough the ladies running the breakfast room can give you the information on where to go and what to do in the local area as well, if not better than the Visitor Bureau. Go there, enjoy the scenery and relax!
The hotel was clean, the staff was very friendly, and Alisa and Donna go above and beyond at the free breakfast.. we travel a lot and this best western is by far one of the best I've stayed at. Even though it is an older property there was plenty of amenities
I booked the trip in advance for 2 queen beds and when we got there it was 2 double beds, the beds were very uncomfortable....the rooms where clean but after walking all day we were looking for some comfort
Very friendly staff and really clean rooms. We stayed here for two nights because we were going to Magic Springs theme park. Mrs. Donna was really nice and friendly and her food was amazing. I received a very good rate because I am a veteran. I would definitely stay here again.
I tell everybody to stay here when at Hot Springs. Clean, friendly and safe for the family with its location. Love this place. Easy to check in and out. Never been in the pool but it was very clean. Breakfast is a must when you stay.
Alisha made the breakfast even better with her sunny personality. We were there hunting for a house and stayed because we had points at Best Western. We were on the back side so it was very quiet. No problems with the room, the bed was comfy and the space was very adequate. The room was very clean and all the staff was friendly.The homemade cinnamon rolls were really good.
Really nice Best Western with friendly staff. No elevators for 2nd floor rooms. Traffic is a barely noticeable in the back building but shouldn't keep you awake. Breakfast pastries are really good and you don't have to fight with the waffle makers because someone will do it for you.
The wall next to the bed needed to be washed and or painted, very dirty. Lobby staff helpful and efficient as always. Pool and the area around it was very clean. There is no opening time posted for the pool so after breakfast my granddaughter immediately wanted to swim and the gate was not locked so we went right in. Not long after Lobby staff came out and wanted to know how we got in. Thru the gate!! Lol. It had not been properly secured the night before but after I offered to return at opening time they allowed her to continue to swim. Overall nice stay. I will be back.
I make it a point to stay at this motel any time I'm near the vicinity. They truly set the standard by which I judge all others. The people working here are happy and extremely helpful. Check in is more of a welcome to their place than a business transaction. The rooms are quiet and clean and the breakfast is conscientiously prepared and presented in a most professional way. The ladies are very personable and attentive to the guests.
Staff Very, Very Professional and Polite. Room clean, fully stocked and beds were very comfortable. Buffet Breakfast was fantastic! Service Excellent! Central Location to all Shops. Ice Machine was a Big Plus.
This hotel is located across from the Oaklawn Racetrack in walking distance. There are multiple restaurants nearby as well which makes this a perfect place to stay. This is an outside hotel meaning the doors open outside but this is not a problem. The rooms are spacious and the AC keeps the room very comfortable. The breakfast here is really good, Donna was running the buffet this time and she saw to everyone's needs including making the waffles. If you can get the homemade cinnamon rolls then you are in for a real treat, the best I have tasted. The television is Direct TV with a lot of premium channels, nice reception and modern set. This is our go to hotel in Hot Springs.
We stayed 2 nights this trip. Hotel is great for the price paid. Breakfast is included and great. Alisa makes homemade cinnamon rolls every day that are fantastic. She also has eggs, sausage, potatoes, biscuits and gravy, waffles, yogurt, cereal of several choices, bagels and more. Coffee is great. We looked forward to Alisa's friendly face and great good every morning. Thanks Alisa
Normally I don't like hotel rooms that open directly outside however they have a privacy fence around the property and the set up of the buildings provides a safe feeling. The exterior and grounds are well maintained and the rooms were a good size and clean when we arrived. All of the staff were very friendly and quick to respond to any issues we had. We were in one of the back buildings farther from the office but also away from the busy street and the noise from passing vehicles. Everything is close so I recommend being toward the back. The pool wasn't open yet but was very well maintained. There is a motorcycle wash station and some rooms have little balconies with outdoor chairs. Breakfast is served for several hours, has a great flavor and includes home made cinnamon rolls and the attendants make your waffles. The staff in the breakfast area are great. Our room wasn't cleaned the 2nd day before we got back but housekeeping did check in just slightly after our return. We had one room with an issue with the fridge which was quickly fixed. The rooms are a little dark but other than the office chair were clean.
Terrible rain the whole time there so wasn't able to see any of the sights. Instead just stayed the night and headed out in the morning with downpouring rain. Rooms are average and need updating. But their breakfast buffet is good as the staff actually help you and serve you if you need them to. They made my waffle and brought it to my table.
My husband and I just spent the weekend in Hot Springs to attend a friend's wedding. Picked this hotel from reviews on TripAdvisor. It was everything the reviews described and more. CLEAN, CLEAN, CLEAN!! It was great from when we first walked in the door. Mary at the front desk was so friendly, welcoming and helpful. Our room was very clean, nice and comfortable. We were told about the breakfast buffet the next morning which was to include homemade cinnamon rolls, hot food items such as eggs, sausage, biscuits, gravy, potatoes and more. After a great, quiet nights sleep, the breakfast was fabulous. The two hostesses, Alisa and Donna, were so accommodating....cooking waffles for everyone who wanted them...then delivering them to the table. They also checked on everyone to see if anyone needed anything. Truly the best we have ever seen. We will return to this hotel every time we visit Hot Springs. We have stayed in several Best Westerns through the years, but this one is a really the best of them alll. In addition to the above, the location is great....just a short distance from bathhouse row and a short distance from the lakes. We do not go to the Oaklawn racetrack, but it is literally right across the street. As my title says, I would give this hotel 6 Stars if we could. Don't miss out on this family friendly hotel !!
This Best Western is the place to stay for the horse track and casino. It's across the street. If your alone the room with the patio is fine because it is kind of tight (small). Other than that for a more open room--larger in size get a regular or you and your better half will just keep bumping into each other. Rooms are fine--clean, beds good, bathroom good--the free stuff--ok, room rates pretty reasonable for out of season for the track--no races they end in mid April. Casino is a nice place to go--payoffs seem to be pretty good. The motel gets you free 10 dollars in free play, give the casino your e-mail address they top that with another 10 dollars in free play--for $20.00 each person in free play--that's hard to beat.
Full service breakfast was above and beyond. When we first entered the restaurant Donna greeted us with a smile, She made us aware of our options, home made cinnamon rolls and Danish. She cooked all of the waffles and served them to us. She cleaned up our tables as needed and refreshed our coffee and juices. She was helpful, friendly and great to visit with.
Best accommodation, friendly concierge, clean room highly recommended. Donna who is working at the Breakfast area has an excellent customer service skills always there to assist us made to order waffles to perfection, along with a full buffet no need to look for any other place next time we know we will be back soon.
This hotel is centrally located with restaurants and entertainment within walking distance. It is an older outside hotel, but don't let that discourage you from staying here. The breakfast is awesome and the rooms are quite spacious and comfortable.
Donna at the breakfast bar is wonderful! She is attentive to everyone, and makes sure we all have exactly what we need: hot coffee, hot food, and homemade cinnamon roles. She is very friendly and greets everyone with a smile. The breakfast was one of the best we've seen in hotels. There was a good selection of hot food, including sausage, biscuits, gravy, potatoes, and scrambled eggs. In addition, there was a good selection of cereals and juices.