Best Western Rewards
una experiencia hotelera memorable
una experiencia hotelera memorable
Resumen de la reserva
¡Nuevo! Paga tus estancias en 3 cuotas SIN COMISIONES desde 150€ Saber más
¡Nuevo! Paga tus estancias en 3 cuotas SIN COMISIONES desde 150€ Saber más
Seleccione la opción Klarna « Pago en 3 veces SIN COSTO » al momento de pagar su estancia. El pago en 3 veces sin intereses es válido únicamente para las tarifas en línea no cancelables y no reembolsables.
Nuestro servicio comercial dedicado para grupos de negocios y de ocio está a su disposición.
We were treated like this was our fault. We checked in at 2:39 am on the 5th and was told what we paid was for two nights. The following day we received a phone call about needing to check out or pay for another night. They charged me $300 plus a late checkout fee. It was an absolute nightmare to stay there. If I wouldn't have paid my family and I 2 children involved mind you that we would have had to drive to another hotel after making promises to our children. The front desk does not have the correct people working. They were rude and did not want to fix the wrong. They refunded me $20 for the mistake. That is beyond unacceptable behavior. It is completely wrong of a company to promise something then never follow thru with it. I was also told someone in management would contact me and no one ever did. I had to contact them and still they said the same thing. It's my fault. I contacted the owner of the establishment and he continued to say it was my fault as well. Horrible customer service. Horrible accountability and just down right rude. I am extremely frustrated and disappointed and I will be posting on other review sites and making this viral. I will be posting receipts to prove the horrible customer service and hopefully this reaches someone else other than the poor people who refuse to take accountability
Dear Mitchell, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration surrounding your recent stay over the Labor Day weekend. Checking in during the early hours of the morning (at 2:30 a.m.) can often create confusion regarding hotel calendar dates and check-out times. Because hotel nights run on a standard afternoon-to-morning cycle, a stay spanning from 2:30 a.m. on September 5th through the morning of September 6th constitutes two separate calendar nights of occupancy. We regret that there was a misunderstanding regarding these standard hotel policies during your stay. To clarify, you were billed for the standard room rate for both nights with a Best Western Rewards discount applied to both nights (the roughly $20 initially incorrectly charged and corrected on your receipt for the 2nd night), and no late check-out fee was ever assessed to your account. While our staff and management team were never rude, they communicated with you to address the charges. We truly apologize that this situation left you feeling frustrated. We take all guest feedback seriously and appreciate you sharing your experience with us. Bests, Jim
The lady who checked me in was very helpful and also the ladies serving the full breakfast were as friendly as they could be. An older man came in and they went out of their way to help him and fetch a spoon and such. It was a very dear scene. The secure dog park was well maintained.
Dear sueleahfox, Thank you so much for taking the time to share this sweet review! We are so glad to hear that you and your pup had a great stay with us. We are especially proud of our team, and hearing about the kindness shown by our breakfast hosts to ensure every guest is cared for truly warms our hearts. We strive to offer genuine, thoughtful service every single day, and we'll be sure to share your kind words with the team! We are also happy to know that you and your four-legged companion enjoyed our well-maintained, secure dog park. It was a pleasure having you both at Best Western Winners Circle, and we hope to welcome you back for another wonderful stay soon! Bests, Jim
The hotel rooms were very clean. The buffet continental breakfast was excellent. Thanks to the servers excellent customer service The attitude was Grand, thanks for your kindness Alisa and Glynda
Dear Karen B., Thank you so much for taking the time to share this wonderful review! We are delighted to hear that you had a great experience, enjoyed our spotless rooms, and loved the breakfast buffet! Our morning team works hard to start everyone's day off right, and your kind words mean the world to us. We will be sure to pass along your special shoutout to both Alisa and Glenda! They take so much pride in delivering grand, welcoming service with a smile, and they will be thrilled to know their kindness made such a positive impression on your stay. Thank you for choosing Best Western Winners Circle, and we hope to see you again soon! Bests, Jim
Older hotel but well maintained and clean. Comfortable beds. Pretty good breakfast. Friendly and helpful staff
Dear DKPTUL, Thank you for the great feedback! We are so glad to hear that you found the property comfortable, clean, and a good value for your stay. It's wonderful to know that our team's friendly service, the comfortable beds, and the breakfast met your expectations. We take pride in keeping our property well-maintained for our guests, and we truly appreciate you taking the time to share your experience. We hope to welcome you back the next time you are passing through the area! Bests, Jim
Gleinda was the hosting breakfast and she was exceptional! Made the stay enjoyable just for that. Other than that, we picked it because they had a sofa bed and the sofa bed was unusable. It had the worst mattress I've ever seen. Because that we all had to pile into the two king beds, which was not ideal. The place needs updating for sure but whatever.
Dear Generatorx, Thank you for taking the time to share your feedback with us. I am absolutely thrilled to hear that Glenda made such a wonderful impression during breakfast! She truly loves taking care of our guests, and I will be sure to share your high praise with her—it will mean the world to her. However, I am very sorry to hear that the sofa bed did not provide a comfortable night's sleep for your group. While we do our best to equip our rooms with quality furnishings, we know that pull-out sofa beds rarely match the comfort of a traditional mattress, and I apologize that this impacted your family's sleeping arrangements. We truly appreciate your candid feedback, as it helps us understand our guests' comfort levels and needs. We hope to have the opportunity to welcome you back in the future and provide a much more comfortable stay. Bests, Jim
Staying at this Best Western hotel in Hot springs AR. On our way to Texas. Very impressed with the rooms and front desk service. Jessica at the front desk was just absolutely amazing and extremely helpful.
Dear Antonio, Thank you for taking the time to share your feedback! We are so glad that our property made such a great impression on your family road trip down to Texas. Jessica is truly a rockstar, and we are absolutely thrilled to hear that her amazing and helpful service stood out to you. Our front desk team works hard to give our guests a warm, welcoming start to their travels, and we will be sure to pass your wonderful compliments along to her! Thank you for choosing to stay with us, and we hope you'll make the Best Western Winners Circle your go-to stop the next time your travels bring you back through Hot Springs. Safe travels to Texas! Bests, Jim
This was an unexpected stay for us but we were very impressed. The room was cozy and clean and the bed was very comfortable. Breakfast was included and you don't want to miss that. The ladies cooking and serving the breakfast were so friendly and helpful. The food was pretty good too. Hope they have cinnamon rolls when you go.
Dear Christi, Thank you for sharing your feedback! We are so glad that your unexpected stop turned into such an impressive stay, and that you found your room cozy, clean, and comfortable. Our breakfast ladies are truly special, and they will be thrilled to hear that their friendly and helpful service stood out to you. We are glad you enjoyed the food, and we completely agree—our cinnamon rolls are definitely a guest favorite! Thank you for the wonderful recommendation. Whether you are planning a trip or just passing through again, we hope to welcome you back to the Best Western Winners Circle! Bests, Jim
Stayed at Best Western Winners Circle on June 9 as I traveled with my dog. This facility is exceptional! Dog park is an added perk, especially after traveling several hours. Room 144 was perfect - it includes a small patio which just steps from the pool, pristinely clean & tastefully decorated. The Members rate of $106 made this an outstanding value! GPS was a bit confusing as it said hotel was on the right side of Central Avenue which is incorrect. For those traveling to the track, this is a fabulous location! The breakfast hostess prepares & serves the hot foods - scrambled eggs, potatoes, biscuits & gravy and the BEST bacon ever! Fruit, cereal, waffles, biscuits, yogurt, etc. provide more than enough to get ones day started. All in all a WONDERFUL stay!
Dear Bidkids2, Thank you so much for this outstanding review! We are absolutely thrilled that you and your dog had such a wonderful stay with us on June 9th. We are glad you got to enjoy our on-site dog park—we know how important it is for our four-legged guests to stretch their legs after a long drive! It is also fantastic to hear that Room 144 was perfect for you, and that you enjoyed the convenience of the private patio right by the pool, along with our pristine cleanliness. Our breakfast hostess will be over the moon to hear your compliments! She takes immense pride in serving up a safe, clean, and delicious hot breakfast, and we'll be sure to tell her she won you over with the "BEST bacon ever!" Thank you for the helpful tip regarding GPS navigation on Central Avenue. For future travelers heading our way, we are indeed located right across the street from the track! We are so glad our Best Western Rewards Member rate provided you with an exceptional value, and we look forward to welcoming you and your pup back to the Best Western Winners Circle the next time your travels bring you to Hot Springs! Bests, Jim
My recent stay at Best Western was absolutely exceptional from start to finish. The property was clean, comfortable, and welcoming, but what truly made the experience outstanding was the level of customer service provided by the front desk staff and management team. Every staff member I encountered was professional, friendly, attentive, and genuinely committed to making guests feel valued. They went above and beyond to ensure every detail of my stay was handled with care and professionalism. It is rare to find a team so dedicated to hospitality and guest satisfaction. The atmosphere was inviting, the accommodations were excellent, and the entire experience exceeded expectations. I highly recommend this property to anyone looking for outstanding service and a truly enjoyable stay. I will absolutely return in the future.
Dear Mandy M, Thank you so much for this incredible review! We are absolutely thrilled to hear that your stay with us was exceptional from start to finish and that we have earned the title of your "best location yet." Our front desk staff and management team take immense pride in delivering top-notch hospitality, so hearing that they made you feel truly valued and went above and beyond means the world to us. We work hard to create a clean, comfortable, and inviting atmosphere, and it is wonderful to know we exceeded your expectations. Thank you for your high recommendation and your loyalty. We cannot wait to welcome you back to the Best Western Winners Circle for another outstanding stay in the future! Bests, Jim
I have been traveling for years and Best Western Winners Circle is pleasantly perfect. The staff is sincere and very friendly and checking in and out is quick and easy. What stood out the most was breakfast! ( I normally don't eat breakfast at hotels do to sanitation reasons). I have experienced people to be messy and rude. Coughing and sneezing at the breakfast bar. This breakfast bar is totally different. What makes it unique is Alisa and how she sets it up. The HOT breakfast items are completely covered behind glass and Alisa fixes your plate and hands it to you. You notice the pride Alisa gives. I actually watched her work the several guests that were there. I have been in the food and beverage industry 25 years and Alisa is very polished. I will remember Alisa and hope to visit this BW location again soon. Thank you for putting a big smile on my face. 😁
Dear olsentools, What a phenomenal review! Coming from a food and beverage industry veteran with 25 years of experience, your compliments mean the absolute world to us. We are incredibly proud of Alisa, and your review perfectly captures the dedication, cleanliness, and polished professionalism she brings to our breakfast room every day. We designed our served, glass-covered hot food line specifically to ensure the highest standards of safety and peace of mind, and I will be sure to share your glowing praise with her! It is also fantastic to hear that our front desk team made your stay seamless from start to finish. Thank you for choosing the Best Western Winners Circle, and we cannot wait to welcome you back for another perfect stay soon! Bests, Jim
This was my first time to be in Hot Springs, Arkansas. My stay at the Best Western Winners Circle was delightful. From the time I walked into the front office until I turned my key in at the end of my visit, I felt very welcome & appreciated. The motel is actually across the street from a large race track, Casino & Conference Center. I didn't go to anything there, but I did walk the area one morning, & saw some through- bred horses on the track working out. However, I must say that the Breakfast Room & service was the highlight of my three mornings. The hot parts of breakfast were served by a wonderful lady on the food line. They had scrambled eggs, fried potatoes & sausage, or made to order waffles, as well as an abundance of fruit, cereal, pastries & self serve drinks at the fountain area. This Breakfast room even fixed up "To Go" meals if the customers requested such. Finally, they Breakfast Room was open from 6 am to 10 am. I travel a lot, but this is the first time I have heard of those Breakfast hours.
Dear Lori, Thank you so much for such a detailed and thoughtful review! We are thrilled that your first visit to Hot Springs was made so delightful by your stay with us. It is wonderful to hear that our team made you feel welcome and appreciated from check-in to check-out. We're also glad you had the chance to catch the thoroughbreds working out across the street at Oaklawn—it really is a special sight that defines our local area! I will be sure to share your kind words with our breakfast team. They take great pride in that "over the top" service, and we're happy you enjoyed the variety of hot options and the convenience of our 6:00 AM to 10:00 AM hours. We want to make sure every traveler, whether they are early birds or prefer a later start, gets a great meal to begin their day. We look forward to welcoming you back to the Best Western Winners Circle the next time. Bests, Jim
Have been making this couples trip over 30 years, first time to stay here bc of it being an older property. How surprised was I?! The location convenience was exactly what we needed, the rooms were quiet and well equipped. The staff is over the top from Mandy and the front desk to Glenda and the crazy exceptional breakfast crew who are spot-on. And housekeeping. Our group loved it - Already booked our reservations for the same rooms next year! Great stay - thanks all🌟🌟🌟🌟🌟
Dear L. G., Thank you for the 5-star review! We are honored to have surprised you during your first stay with us after 30 years of visiting the area. It is wonderful to hear that our quiet rooms and convenient location were exactly what you needed. We will be sure to share your "over the top" praise with Mandy, Glynda, our breakfast crew, and housekeeping—they will be thrilled to know they made such a great impression. We are so happy your group loved it and we can't wait to welcome you back to the Best Western Winners Circle next year! Bests, Jim
Convenient location to racetrack. Nice accommodations and great staff. Great service and yummy food by Mandy and Lauren at breakfast.
Dear Timothy, Thank you for the great feedback! We are so glad you enjoyed our convenient location near the racetrack and found our accommodations to your liking. We will be sure to share your kind words with Mandy and Lauren—they take great pride in making our breakfast service special. We look forward to seeing you again at the Best Western Winners Circle! Bests, Jim
My husband and I went to Hot Springs/Oaklawn for a rekindle-the-romance weekend getaway. He made all the bookings. When I saw that we were in a Best Western- instead of some sort of romantic/spa resort type place, I was just a slight bit crestfallen thinking he maybe hadn't really put a lot of thought into this weekend. But- when we got into the room, I had to admit that it was very clean and well taken care of… But what really knocked my socks off were the ladies that worked the free continental breakfast bar!!! They served us the food themselves with smiles and friendly, familiar banter (with each other and us…) and served us at our tables, bringing us waffles that were made to order and clearing our table as though we were dining out at a restaurant. One sweet lady,, Alisa, I believe, proudly shared that this is her 13th year with this Best Western and that she loves working there. Glynda and Sarah were equally friendly with easy, natural smiles and GREAT quality breakfast- and I am somewhat critical person, I hate to admit. lol I just like things the way I like them- and they ( and that breakfast- both mornings) were simply above average. As we walked back to our room, my husband and I mused about how relationship and caring show in the quality of the food and the service and how very rare a place and people like this are these days. ALSO! This hotel is just steps about 30 steps away from Oaklawn!! So much fun! Restaurant recommendations- for excellent German food and beer selections, Steinhaus Keller in old town AND Lost Creek Grill for fantastic wagyu steaks, seafood, and warm, local people/atmosphere! My hubby did great- this weekend delivered- and Best Western's staff ( front of house was so friendly and accommodating, too!!) and clean, updated environment set a comfortable, hospitable stage for it ALL!! Come here and go see the horses and rich, living
Dear Landmama, Thank you for such a wonderful review! We are delighted that Best Western Winners Circle provided the perfect setting for your romantic getaway. It is great to hear that our clean rooms and location near Oaklawn exceeded your expectations. We will be sure to share your high praise with Alisa, Glynda, and Sarah—they take great pride in providing that "above average" service and will be thrilled to know they made your weekend special. We look forward to welcoming you and your husband back soon! Bests, Jim
Nice rooms, good breakfast and friendly atmosphere
Dear Deanna, Thank you for the kind words! We are delighted that you enjoyed our clean rooms, breakfast, and friendly atmosphere at the Best Western Winners Circle. We hope to see you again soon! Bests, Jim
I stay in hotels about once a month and this hotel by far has the best service people that I have ever experienced. From the people that checked is in to the people serving us a complimentary breakfast. Thank you so much.
Dear Tyson, Thank you for the fantastic feedback! We are honored to be a standout among your monthly hotel stays. Our team takes great pride in providing exceptional hospitality, and we'll be sure to share your kind words with everyone from the front desk to the breakfast crew. We look forward to seeing you again at the Best Western Winners Circle! Bests, Jim
Everything about this hotel is fantastic! It is right across from the racetrack and casino so you don't have to drive anywhere to watch the races or gamble! The rooms were clean, functional and all had their own private balconies which was great! The staff is amazing and go above and beyond to make sure your needs are met! Mandy and Lauren were amazing my whole trip and made sure every day that I had everything I needed and gave me suggestions and tips for the things I wanted to do while in Hot Springs! I will definitely be back and I will definitely stay here!!!!
Dear Sydney, Thank you for the amazing review! We are thrilled you enjoyed our location across from Oaklawn, the clean rooms, and the private balconies. We will be sure to share your special shout-out with Mandy and Lauren for going above and beyond. We look forward to seeing you again at Best Western Winners Circle! Bests, Jim
Fantastic location across the street from Oaklawn races and Casino! The room we stayed in was remodeled, attractive, and clean. Beds were good. Shower worked well and all the hot water you could want. The place has an excellent breakfast and nice dining area. Our “ go to” for the races
Dear Cathie, Thank you for making Best Western Winners Circle your go-to for the races year after year! We are thrilled to hear you enjoyed your remodeled room, the great water pressure, and our all-you-can-eat breakfast. It is wonderful that our location across from Oaklawn continues to be so convenient for your visits, and we look forward to providing another AAA experience for you soon. Bests, Jim
Tjhis is a really nice place tat understands hospitality Convenient to Oaklawn Racetrack with parking available e while attending the races
Dear Jack, Thank you for the kind review! We're so glad our team's hospitality and our location near Oaklawn served you well. We look forward to welcoming you back to the Best Western Winners Circle soon! Bests, Jim
Great location. Clean room. Good value. Complimentary breakfast was top notch and service was wonderful. Great experience. Highly recommend.
Dear Robert, Thank you for the high recommendation! We are delighted that you had a great experience at the Best Western Winners Circle and enjoyed our convenient location, clean rooms, and excellent value. It is wonderful to hear that our complimentary breakfast and service stood out as highlights of your stay. We look forward to welcoming you back again soon. Bests, Jim
An older hotel but the cleanest, best maintained hotel ever. Very convenient to Oaklawn.
Dear Martelie, Thank you for the fantastic review! We are so proud to hear you found the Best Western Winners Circle to be the cleanest and best-maintained hotel you've stayed in. While our property has some history, our team takes great pride in keeping every detail in top shape. It is wonderful that our location near Oaklawn was so convenient for your visit, and we look forward to welcoming you back again soon! Bests, Jim
Rooms are clean and updated, staff are friendly and go out the way to make sure you have everything you need, your fed, and comfortable .Thanks so much to the kitchen crew Alisa, Glenda and Sarah they helped us keep some precious cargo safe and cool. We always stay here annually to see the horse races, such a convenient location just across the street.
Dear Crystal, Thank you for the "Perfect as always" review! We are so honored to be your annual home for the horse races. It is wonderful to hear that our updated rooms and location right across the street from the track made your stay so convenient. We will certainly pass your special thanks along to Alisa, Glenda, and Sarah! They were more than happy to go the extra mile to keep your "precious cargo" safe and cool. We already look forward to seeing you again next year at Best Western Winners Circle! Bests, Jim
Wonderful updated rooms and the breakfast services provided by Alisa and Glynda was perfect
Dear Traveler, Thank you for sharing your "wonderful time" with us! We are so glad to hear that you enjoyed our updated rooms and found everything to be perfect. We especially appreciate you highlighting Alisa and Glynda! They take great pride in providing a top-notch breakfast experience, and we will be sure to share your kind words with them—it will truly make their day. We look forward to welcoming you back to Best Western Winners Circle for another perfect stay soon! Bests, Jim
We love the dog park for our girls. Every time I've stayed here it is well kept. The rooms and clean and comfy. All the staff is very friendly and helpful.
Dear sueleahfox, Thank you for the "paws-itive" review! We are so glad to hear that you and your "girls" had such a great stay with us. It is wonderful to know that our dog park and clean, comfy rooms have consistently met your expectations. We take great pride in being a dog-friendly destination, and our staff loves hearing that their friendly and helpful service makes a difference for our guests. Thank you for your loyalty, and we look forward to welcoming you and your pups back to the Best Western Winners Circle very soon! Bests, Jim
My wife and I had the pleasure to stay at the Best Western on Central avenue in Hot Springs Arkansas the past two nights. Have stayed in many Best Western Hotels over the years but hands down, I would have to pick this location as the top one that I have stayed at? Our room was perfect in every aspect! The location was perfect too as we were right across the street from one of the main attractions in Hot Springs.... Oak Lawn thoroughbred horse racing and casino! Would like to thank the management and staff for making our stay so enjoyable! If you're ever in this area I highly recommend that you check out this Best Western in Hot Springs arkansas. You won't be sorry! Cordially, Alan Nadeau
Dear Alan, Wow, thank you! It is a true honor to be named the top Best Western you have ever visited—especially knowing you have stayed at many of our locations over the years. We are thrilled that your room was perfect and that our location directly across from the Oaklawn Racing and Casino made your trip so convenient. Most importantly, thank you for recognizing our management and staff; we take great pride in making every stay "Superior." Thank you for the high recommendation, and we can't wait to welcome you and your wife back to Hot Springs soon! Bests, Jim
Clean, reasonably priced, convenient location and a great breakfast what more could you ask for? A super nice and helpful check in lady? Well I didn't catch her name but she was there too!
Dear Chris, Thank you for the glowing review! You really hit on everything we strive for: cleanliness, value, a convenient location, and a great breakfast. We are especially happy to hear our "super nice and helpful" check-in lady made such a great first impression! Even without a name, we will be sure to share your kind words with our front desk team. We look forward to welcoming you back the next time you are in Hot Springs! Bests, Jim
Jessica was awesome definitely a keeper . The hotel was great. Great room good dog park.. everything was perfect even the bed and pillows were comfortable
Dear Mindy, Thank you for the "Amazeballs" review! We are thrilled that everything was perfect, from the comfortable bed and pillows to our dog park. We will certainly share your praise with Jessica; we agree she is a keeper and are so lucky to have her on our team! We look forward to seeing you (and your dog!) again soon! Bests, Jim
The hotel overall was dated but very clean! Our room was in the back building so noise was not an issue. All the employees we encountered were very helpful and nice but the 3 ladies (Alisa, Glynda, & Sarah) that took care of us each morning at breakfast were beyond good! They were helpful and always in a cheerful mood. You don't always find that in today's times! Thanks Ladies!
Dear JMArkansas, Thank you so much for your kind words! We are thrilled that you enjoyed a quiet, clean stay in our back building. We especially appreciate the high praise for Alisa, Glynda, and Sarah. They truly are the heart of our mornings, and we will make sure they receive your wonderful "Thanks!" It is rare to find such consistent cheerfulness, and we are proud to have them on our team. We look forward to welcoming you back. Bests, Jim
Conveniently located hotel close to Hot Springs. Older property but clean, nice staff, friendly and accommodating. They accept pets. Will stay here again.
Dear Marcy, Thank you for sharing your experience! We are delighted that our location worked so well for your trip to Hot Springs. It's great to know that you found our staff friendly and accommodating and that you enjoyed a clean, pet-friendly stay. We do accept small dogs. We appreciate your honest feedback regarding the property's age and are so happy to hear you plan to stay with us again. We look forward to seeing you and your fur-baby again soon! Bests, Jim
Had a great time!! Property is immaculate and everyone there was fantastic. Shout out to the ladies doing breakfast. Thank you!!
Dear Ann, That is wonderful news! Thank you for choosing to stay with us, especially for the excitement of opening day! We are absolutely thrilled to hear you had a great time and that you found the property immaculate. We will be sure to give a special shout out to the ladies doing breakfast! They clearly made a fantastic impression, and we appreciate you acknowledging their hard work. We look forward to welcoming you back for your next great stay! Bests, Jim
Employees were awesome. Right across the street from the racetrack and casino with good food within walking distance. Second time here and looking forward to a third next year!
Dear WKaro, That is great to hear! Thank you for the wonderful review and for being a returning guest—we truly appreciate your loyalty! We are especially proud that you found our employees awesome, as our team works hard to provide excellent service. It is also a huge convenience that we are located right across the street from the racetrack and casino, with good food within walking distance. We are delighted this was your second successful stay, and we are already looking forward to welcoming you back for your third visit next year! Bests, Jim
Quiet large room with comfortable beds and easy in and out. The breakfast was outstanding with plenty of options from eggs, bacon, biscuits with gravy and waffles to name just a few. Location was across the street from Oaklawn racetrack. Plenty of restaurants nearby as well as shopping is also available.
Dear Cochise, Thank you for this wonderful review! We are so pleased to hear that you felt safe and quiet in your large room, and that you found our beds comfortable and access easy. It's great that you enjoyed the outstanding breakfast, with all the options from eggs and bacon to waffles and biscuits with gravy! We appreciate you highlighting our location across from Oaklawn racetrack and the nearby dining and shopping. We hope to welcome you back. Bests, Jim
Mandy at the Best Western was exceptional at making our experience fantastic The hotel is clean and the personal working the breakfast are fun and enthusiastic provide a great meal. We really appreciate the service all around!
Dear Looprog, Thank you so much for your outstanding review! We are absolutely thrilled to hear that Mandy went above and beyond to make your experience fantastic. We are also happy you enjoyed the clean hotel and the fun and enthusiastic staff who provided a great breakfast meal. We appreciate your kind words and look forward to welcoming you back. Bests, Jim
Having the breakfast in a different building was great. Walking into the breakfast area was clean and smelled great. We were greeted with a warm invite and great smiles by Alisa, Glynda, and Sarah. They introduced what was available and kindly provided what we chose to eat. Everything was well stocked. As we looked around the staff provided us with information on the different items and answered any questions we had. In addition to being courteous they suggested different places to eat and enjoy on our short weekend. We could not have asked for a better experience for our first time in Hot Springs.
Dear Flyer, Thank you for this wonderful review! We are delighted to hear that our breakfast staff was EXCEPTIONAL and made your first time in Hot Springs so enjoyable. We are incredibly proud of our staff! They exemplify the warm and helpful service we aim to provide, from their cheerful greetings to their excellent suggestions and keeping the area so clean and well-stocked. We appreciate you choosing the Best Western Winners Circle and hope to welcome you back again soon! Bests, Jim
Everything was great, and the staff were very kind and helpful! Best Western has become a trusted brand for us, so we typically look for a Best Western hotel wherever we go. At the front desk, Jessica even helped us to get a lower rate than we'd expected through the rewards program! And she was very helpful in helping us get a crib for our infant set up in our room. I didn't get her name, but there was a blond lady who was working at the breakfast bar when we went on the mornings of November 22nd-23rd, 2025. She was very kind and helpful to our family as well. When it was time for us to pack up and go home, my five-year-old was disappointed. He said he just wanted to stay in our hotel! Thank you, Best Western staff!
Dear DayTrip, That is a genuinely heartwarming and wonderful review! Thank you for sharing such a positive experience and for making Best Western your trusted brand. We are thrilled to hear that you found the accommodations reliable and that the staff was so helpful and kind. We will certainly pass along your special recognition to Jessica at the front desk. It is fantastic that she could help you secure a lower rate through the rewards program and ensure you had a crib set up for your infant. Going the extra mile to assist guests is what we strive for. We are also happy to acknowledge the lady working at the breakfast bar during your visit. Her dedication to helping your family truly made a difference. Finally, having your five-year-old disappointed because he wanted to stay longer is the highest compliment we could receive! It tells us we succeeded in creating a welcoming and comfortable experience for the whole family. Thank you again for your kind words. We look forward to welcoming you and your family back soon! Bests, Jim
Clean and comfortable. Breakfast was great. All employees were nice and friendly. It was conveniently located and easy to find.
Dear Trish, That's a fantastic, short, and sweet review! Thank you for sharing your experience. It sounds like your stay was a complete success, and we are delighted to hear that we checked off all the key requirements for a great visit. We are pleased that the hotel was clean and comfortable, ensuring you had a relaxing environment. It is also wonderful that you found the breakfast great and that all employees were nice and friendly, demonstrating our commitment to excellent service. Finally, we are glad the location was conveniently located and easy to find, making your travel stress-free. We hope you'll consider staying with us again the next time you come back to your "bucket list" destination! Bests, Jim
The location was great, safe, quiet, and the value was decent. The room was very clean, the bed was comfortable. The breakfast was delicious, the staff and both receptionist were very helpful and friendly! Will stay again when visiting Hot Springs, Ar.
Dear Melissa, Thank you for taking the time to share your positive experience at the Best Western Winners Circle. We are so pleased to hear that your stay was excellent. You noted that the location was great, safe, and quiet, and you felt the value was decent. We appreciate you mentioning that the room was very clean and the bed was comfortable, as we always aim for impeccable cleanliness and a great night's sleep. It's also fantastic that you found the breakfast delicious and that the staff and both receptionists were very helpful and friendly. We truly appreciate your "insider tip" and your plan to stay with us again when you return to Hot Springs. We look forward to welcoming you back! Bests, Jim
The room was extra clean. The dog park was clean and large with poop bags and a trash can. The breakfast buffet was hot and good. The ladies were very nice. Highly recommend this place.
Dear Amber, Thank you for the great review! We're delighted to hear your room was extra clean and that you enjoyed the dog park, hot breakfast buffet, and the wonderful breakfast ladies. We truly appreciate your recommendation and hope to welcome you back soon! Bests, Jim
The check-in process was as expected when you are a "Rewards" member. The person checking us in was pleasant and asked all of the "required" questions. Also, she was very informative as to amenities and nearby cuisine. The room was what I would expect from a "Best Western" and I have stayed at a "few" of them; quality amenities: shower, television, spaciousness, and more. I was more than please. Finally, the breakfast was a breakfast that Best Western should make standard at all of their properties. That alone would bring me back to this particular property. I recommend this property for anyone staying in Hot Springs, AR. Lest we not forget, para-mutual horse racing right across the street!
Dear David, Thank you for the fantastic review! We're delighted to hear your stay checked all the boxes—from a smooth, friendly check-in to a clean, comfortable room with all the amenities you expect from Best Western. Your praise for our breakfast team means a lot—they work hard to make mornings memorable, and it's wonderful to hear it stood out as one of the highlights of your stay. We truly appreciate your recommendation and are glad our location, right across from the track, added to the experience. We look forward to welcoming you back the next time you're in Hot Springs! Bests, Jim
Clean room, excellent staff and a good breakfast served for you by about the friendliest person on earth. Can't beat it, especially for the price.
Dear SRoussel, Thank you so much for the wonderful review! We're thrilled you loved your stay. It's great to hear the room was clean, the staff impressed you, and breakfast—served with a smile—made your morning even better. We truly appreciate you choosing us and hope to welcome you back again! Bests, Jim
The lady that checked us in remarkable! She made sure we made it safely to our room when we had definitely been drinking. Thank you so much!.. You went out of your way to make our stay was the best it could be.
Dear Happiness, Thank you for sharing your experience! We're so glad to hear our evening front desk lady made such a positive impression and ensured you got to your room safely. It's wonderful to know her kindness and care helped make your stay the best it could be. We'll be sure to share your appreciation with her—she'll be delighted to know she made a difference! Bests, Jim
All our expletive was fantastic, the room was lovely just was a strong smell we suspect the cleaning supplies or the carpet , a bit too strong. The reception was great and they suggested a great resurgent for our dinner. The next morning we had breakfast at the cafeteria in the hotel was delicious and Alisa has excellent service and wonderful personality . Overall this hotel , the room and services was one of the best .
Dear Nathalie, Thank you for the kind review! We're so glad to hear your experience was fantastic and that you enjoyed your room, breakfast, and the friendly service from Alisa. We appreciate your feedback about the scent and will be sure to look into it. It's wonderful that our front desk could recommend a great dinner spot too. We're thrilled you consider us one of the best and look forward to welcoming you back soon! Bests, Jim
Very friendly staff, front desk as well as the ladies in the dining room. Very clean room, comfortable beds, good breakfast. Good location.
Dear Burtster, Thank you for your wonderful review! We're delighted to hear that you enjoyed your Hot Springs getaway. It's great to know you found the staff so friendly, your room clean and comfortable, and breakfast satisfying. We're glad our location added convenience to your stay, and we hope to welcome you back soon for another relaxing visit! Bests, Jim
Great friendly staff. Very clean room. Great breakfast. Great wi-fi. Plenty hot water and tv channels. Great ac. The staff goes out of their way to help here and make sure you have what you need.
Dear Meander, Thank you so much for the fantastic 5-star rating! We are thrilled to hear that your experience was so exceptional. It is incredibly rewarding to know that our team's commitment to service is making such a difference. We are especially proud that you noted the friendly staff going out of their way to help—that is the highest compliment we can receive. We're also delighted that you enjoyed the cleanliness of your room, the great breakfast, and essential comforts like plenty of hot water, TV channels, great AC, and reliable Wi-Fi. We appreciate your kind words and look forward to welcoming you back for another great stay! Bests, Jim
My best friend and I celebrated our 60th BF Anniversary in Hot Springs at this hotel and were very happy with the staff, cleanliness, location and the continental breakfast! Good food and very nice staff. Highly recommend!
Dear Trudy, What a tremendous honor! We are absolutely thrilled that you and your best friend chose us to celebrate your 60th Best Friend Anniversary—that is truly a remarkable milestone! We are delighted to hear that we contributed to your memorable trip to Hot Springs. Your compliments regarding the staff, the cleanliness of the hotel, and the full hot breakfast bar are deeply appreciated. Providing good food and friendly service are hallmarks of our guest experience. We look forward to your return visit! Bests, Jim
The staff at this location are very friendly and helpful!! The facility is very clean and convenient to local attractions. The hot breakfast is very good and a nice plus to our stay. We definitely will be staying there again!
Dear David, Thank you for the wonderful review! We're so glad you enjoyed your stay and appreciated our friendly staff, clean facilities, and hot breakfast. It's great to hear you found the location convenient for exploring local attractions. We look forward to welcoming you back for another fun visit soon! Bests, Jim
Great breakfast. Nice rooms. Very accommodating. I had left some things in the room after I had checked out. Tkey called me and I was able to get the items before heading out of town.
Dear Laura, Thank you for your kind review! We're happy to hear you enjoyed your weekend getaway, from the nice rooms to the great breakfast. We're especially glad our team was able to reconnect you with your belongings before you left — that's the kind of care we strive for. We hope to welcome you back again soon! Bests, Jim
Our favorite place to stay when we are in Hot Springs! The rooms are clean and the bed is perfect. The best thing for us is the kind ladies that serve breakfast- Glenda and Sarah! They are so friendly and take great care of you! Today for a treat they had chocolate filled beignets which were great. AND for a breakfast treat tomorrow, they will make cinnamon rolls. Yum yum!!!!!
Dear Maude1954, What a wonderful review—thank you! We're thrilled to hear that you feel like family when you stay with us. Glenda and Sarah will be so happy to know they made your mornings extra special with their warm service and tasty treats. We can't wait to welcome you back for more great stays (and more cinnamon rolls)! Bests, Jim
This was the best motel stay in my life. The rooms are a little small but that was my choice. Wasn't fond of the small tub either. But the bed is so comfortable that it makes you want to lay there the whole time you're in Hot Springs. The early morning hot breakfast was perfect as well. There's nothing I could complain about at this establishment. Big plus is that it's right across the street from Oaklawn Casino.
Dear Forlanda, Thank you for sharing your experience! We're delighted to know this was the best motel stay you've ever had. It's great to hear you found the bed so comfortable and enjoyed our hot breakfast to start your day. The convenient location right across from Oaklawn Casino is definitely a favorite for many of our guests. We appreciate your kind words and hope to welcome you back for another relaxing stay soon! Bests, Jim
Everyone we encountered was friendly and helpful! Room was comfortable and very clean! Bathroom was pristine! AND this is a pet friendly location! ++👍
Dear PWGOrlando, Thank you so much for your wonderful review! We're thrilled to hear you had a great experience and appreciated our friendly staff, clean and comfortable rooms, and spotless bathroom. We're also glad your furry friend could join you — we love welcoming pets! We appreciate the recommendation and hope to see you again soon. Bests, Jim
We stayed 2 weeks at Best Western Winners Circle, as team Philippines when we competed in the Babe Ruth 14U tourney at Majestic Park. Throughout our stay, we experienced the best of southern hospitality from the front desk people and the breakfast ladies, moat especially Kara. Kara was there most mornings that we ate there. She made sure the boys were fed and ready for their games. The ladies had real interest in how the boys were doing and even made snack packs to take to their games. The hotel's facilities were great -- rooms were clean, spacious and newly spruced up; onsite laundry was convenient; ice machines available; location is great -- but what sets this place apart the crew of Kara, Alisa and the rest of the ladies.
Dear Joseph, We're so honored to have hosted Team Philippines during the Babe Ruth 14U tournament! It's wonderful to hear that Kara, Alisa, and the breakfast team made such a lasting impression, taking care of the boys and going the extra mile with snack packs and genuine care. We're glad the rooms, laundry, and overall facilities met your needs and that the location worked perfectly for your stay. Thank you for sharing your experience—we can't wait to welcome you and your team back for another memorable visit! Bests, Jim
Super 5 stars. Got the last room available in hot springs. Rooms were updated clean staff was great. Breakfast was hot and tasty. Mattresses excellent. All around a great stay. Would have stayed again but moving on. Next time I'm in town this where I will stay
Dear Rossa, Thank you for the fantastic review! We're thrilled to hear you had such a great experience — from our clean, updated rooms to the comfortable mattresses and delicious hot breakfast. It's wonderful that our staff made a positive impression as well. We'll be happy to welcome you back the next time you're in Hot Springs! Bests, Jim
Helpful and polite staff, great breakfast and nice rooms. Cleaning staff does a great job also. Stayed multiple nights, and had a very pleasant stay
Dear Dream, Thank you for sharing your experience! We're delighted to hear that our staff, breakfast, and clean, comfortable rooms made your multiple-night stay so pleasant. We appreciate your kind words and look forward to welcoming you back on your next visit! Bests, Jim
I've stayed here three times begore. Always always a great experience. Rooms were great along with the friendly staff and the breakfast. I'm a big fan of motels. I love being near the truck/car. Not a fan of having to walk thru the lobby and then ride an elevator to the room. We just stayed at a "fancy" hotel in Nashville the night before and they nickel and dime you to death. Best Western is Awesome!
Love the location, Easy check in. Free bottle of ice cold water. Plenty of room to park with trailer. Nice pool area. This particular room had front and back door with chairs provided to sit in the evening and relax. Able to walk to the casino with no difficulty. Love the breakfast they serve included with room stay. Eggs, bacon, biscuits gravy, potatoes, and pastries, The ladies running it nice and efficient. The check in and out seamless. Staff very friendly. Have stayed her a couple of times and will continue staying there on my trips to and through Hot Springs
Dear Excursion, Thank you so much for sharing your wonderful review! We're thrilled to hear this is the best Best Western you've stayed in and that you enjoyed everything—from the easy check-in and spacious parking to the relaxing pool area and convenient walk to the casino. It's great to know you appreciated the front and back doors with seating to unwind in the evenings and that our breakfast and friendly staff made your stay even better. We truly value your loyalty and look forward to welcoming you back on your future trips to Hot Springs! Bests, Jim
Great place for our motorcycle rally every year. The staff is very welcoming and helpful. The ladies taking care of bread are wonderful.
Dear Carl, Thank you for your kind words and for choosing to stay with us during your motorcycle rally each year! We're so glad you enjoy your time here and appreciate our welcoming and helpful staff. The breakfast team will be delighted to hear your compliments. We look forward to seeing you again next year for another great stay in Hot Springs! Bests, Jim
The staff was so nice and welcoming when we got there and went in to pay for our room. So that was a good start and then the next day we went to the little diner attached to the Hot Springs that serves the complimentary breakfast. We walked in and the whole staff was so warm and welcoming and all said good morning what and showed us where everything was in diner. While Kara, Glynda, and Alisa were showing us around they asked what we wanted and said they would go get it ready for us . They said go have a seat and we'll get it ready and bring it to your table. This kind of welcoming used to be protocol everywhere but it's rare to find it but we did here. Many thanks to the whole staff especially the girls in the diner.
Dear Cody, Thank you for your wonderful review! We're so glad to hear our staff made you feel so welcome from the moment you arrived. It's great to know that Kara, Glynda, and Alisa, along with the rest of the breakfast team, went above and beyond to make your morning feel special and bring back that warm, personal touch that's hard to find these days. We truly appreciate your kind words and look forward to hosting you again on your next trip to Hot Springs! Bests, Jim
The room was clean and everything work. Good selection of TV channels. The breakfast with servers was unique. Front desk including Penny was very helpful.
Dear Gary, Thank you for sharing your experience! We're happy to hear you had a great family trip to Hot Springs and enjoyed the clean room, helpful front desk team—especially Penny—and the unique breakfast with servers. We're glad everything worked well for you and that the TV selection met your needs. We hope to welcome you back soon! Bests, Jim
Room was clean and pleasant. Breakfast was hot and we enjoyed the biscuits and gravy. The front desk staff Mandy was very welcoming upon arrival and departure. Only five minutes from downtown hot springs.
Dear Latasha, Thank you for sharing your experience! We're happy to hear you found the room clean and cozy, enjoyed the hot breakfast, and felt welcomed by Mandy at the front desk. We appreciate your feedback and hope to see you again soon where we hope to earn a higher rating! Bests, Jim
Always a great place to stay. Super friendly folks work there and it's an awesome location! Rooms are very clean and they have very comfortable beds.
Dear Sammi, Thank you for making us your favorite place to stay in Hot Springs! We're so glad you enjoy the friendly staff, clean rooms, comfortable beds, and convenient location. We can't wait to welcome you back! Bests, Jim
Excellent experience! I had accidentally booked a Smoking Room (didn't know those existed anymore) and was easily redirected to a Non-smoking room immediately. The room was clean and spacious. The bed was really comfortable and the shower was nice and hot with great water pressure. We walked to Oaklawn for a concert and some gambling and felt safe walking back at 3 a.m.
Dear Go, Thank you for sharing your experience! We're happy to hear we could quickly get you into a non-smoking room and that you enjoyed the clean, spacious room, comfortable bed, and hot shower. Glad the location worked so well for your concert and night out—we look forward to having you back! Bests, Jim
We always love staying at Best Western Winners Circle in Hot Springs. The staff are all so nice and the rooms are clean and nice. Plus the breakfast is excellent.
Dear Journey, Thank you for your kind words! We're thrilled you always enjoy staying with us at Best Western Winners Circle. Our friendly staff, clean rooms, and excellent breakfast will be ready for you next time Bests, Jim
Front office was kind and helpful. Breakfast was great and those employees were super nice! Room was clean and nice. Pool looked clean too!
Dear Michelle, Thank you for sharing your experience! We're glad you enjoyed the clean room, friendly front office, and great breakfast. We appreciate your kind words and hope to see you again soon! Bests, Jim
Very close to lots of attractions. All so walking distance to some places. Weather was great. But the breakfast there was awesome!
Dear Trek, We're so glad you and your son enjoyed your time with us! It's wonderful to hear you took advantage of our great location and had nice weather for exploring. We're especially happy you loved the breakfast—it's one of our favorite parts of the stay too. We hope to welcome you both back soon! Bests, Jim
Penny called me. And whoever brought my property to the front desk. Thanks to them. I left my phone and chargers in the room. They had it right there at the front desk for me. You hear such bad things and especially with phones involved. Saved me lots of time and hassle. Again thanks for their help and being so pleasant to deal with.
Dear Lisa, Thank you for your kind review! We're so glad our team, especially Penny, was able to assist in getting your belongings back to you quickly and securely. It's wonderful to know they made the process easy and pleasant. We appreciate your feedback and hope to see you again soon! Bests, Jim
Staff was very friendly and helpful. Get a room was very quick and easy as a walk-in. Rooms are very clean and spacious. It was also very quiet. Breakfast was hot and delicious. Breakfast staff was a delight. Thank you Miss Penny at the front desk for making this a wonderful experience.
Dear Linda, Thank you for sharing your wonderful review! We're delighted to hear that you had the best stay ever. It's great to know that check-in was smooth, your room was clean and spacious, and you enjoyed a quiet, comfortable visit. We'll be sure to share your kind words with Miss Penny and our breakfast team. We look forward to welcoming you back! Bests, Jim
Rooms were gracious and like new. Breakfast was hot,pool crystal clear as well as the grounds. Great location. Kids loved it, great experience and staff.
Dear Shane, Thank you for sharing your experience! We're thrilled you enjoyed our like-new rooms, hot breakfast, crystal-clear pool, and well-kept grounds. It's wonderful to hear your kids loved it too. We appreciate your kind words about our location and staff, and we look forward to welcoming you back for another great stay! Bests, Jim
A delightful place to stay. Rooms comfortable and clean, good size swimmingpool, plenty of parking. Great breakfast setup.
Dear Olga, Thank you for your kind words! We're happy you enjoyed our clean, comfortable rooms, spacious pool, ample parking, and breakfast setup. We look forward to welcoming you back for another great stay at an affordable price! Bests, Jim
The staff is amazingly nice! The breakfast is delicious! Our room was clean. The pool was sparkling clean. Good location near food, dive bars, and casino.
Dear Susan A, Thank you for the kind words! We're so glad to be one of your favorites. It's great to hear you enjoyed the clean room, sparkling pool, tasty breakfast, and friendly staff. We look forward to your next visit! Bests, Jim
Older motel but exceptionally clean and the service (front desk and breakfast servers) were extremely warm and helpful.
Dear Ryan, Thank you for your kind words! We're so glad you appreciated the cleanliness, service, and value. Our team takes pride in making every stay a pleasant one, and we hope to welcome you back again soon! Bests, Jim
My husband and I enjoyed our stay! The staff were extremely friendly and helpful. Check in and check out was easy and fast. The room was clean and very nice! The Ladies who serve breakfast were amazing! Super friendly, quick and made sure we left with plenty of food to eat. The next time we are in Hot Springs we will be staying here again!
Dear Frankie, Thank you for the wonderful feedback! We're thrilled you and your husband enjoyed your stay, from the friendly staff to the clean room and great breakfast service. We can't wait to welcome you back on your next visit to Hot Springs! Bests, Jim
Always a relaxing stay at the Winners Circle in Hot Springs, Arkansas. The staff is always helpful with making sure that your stay is comfortable. Looking forward to my next stay.
Dear Trek, Thank you for your continued trust in Winner's Circle! We're so glad to hear each stay is relaxing and that our staff helps make it comfortable. We look forward to welcoming you back again soon! Bests, Jim
We had a family vacation and we loved this hotel. The rooms were clean, staff were friendly and helpful, the breakfast was good and the staff serving the breakfast were very nice, the outdoor pool was perfect after a long day exploring the area. If we are ever in this area again we will be staying. Even gave us free bottles of water after we checked out, all the small details that they do cater to you having a nice stay. Thanks for a wonderful experience at your hotel.
Dear Katie, Thank you for the kind words! We're so glad your family vacation was a success and that you enjoyed the clean rooms, friendly staff, breakfast, and the pool. It's great to hear the small touches like the bottled water made a difference. We'd love to welcome you back anytime you're in the area again! Bests, Jim
This place gives Oaklawn a run for its money. It's obviously not a casino resort but the staff treat you as if you're at one. Everyone I interacted with had a fantastic attitude and work ethic. The front desk, fantastic. The housekeepers, fantastic. The breakfast, fantastic. As for our room. I couldn't tell if it was just remodelled or simply that clean. Either way it was fantastic as well!
Dear Chris, Wow—what an outstanding review! It's clear your stay exceeded expectations in every way. From the genuinely welcoming and hardworking staff to a spotless room, it sounds like every detail was on point. The fact that the service made you feel like you were at a high-end casino resort, despite not being one, says a lot about the level of care and professionalism here. And with breakfast getting rave reviews too, it's easy to see why you're calling this your BEST Best Western. Thanks for sharing such a fantastic experience! Bests, Jim
I went to the water park with hubby and kiddos and received a text to make my check in faster. It was 10 mins away and it was perfect. It's clean and will stay again!
Dear Cynthia M, Thanks for sharing your experience! We're glad the check-in process was quick and easy—and that the location worked out perfectly for your family trip to the water park. Clean, convenient, and family-friendly—sounds like a great stay! Bests, Jim
It was the most wonderful stay I have ever had!! Every staff member was excellent and the breakfast was out of this world. The staff when checking in were very helpful and veryHousekeeping was excellent and the pool was kept extremely clean and perfect. Our stay was extremely wonderful both rooms we had an wonderful. I will recommend Best Western to everyone. I can't say enough about how wonderful our stay was just wonderful!!
Dear Mary J, Thank you so much for the glowing review! We're thrilled to hear your stay was such a wonderful experience from check-in to breakfast to the sparkling pool. Your kind words mean the world to us, and we truly appreciate you recommending us. We can't wait to welcome you back! Bests, Jim
Very nice and clean and stuff was great 10 out 10 for the room 👍 and nice pool area location is nice 👍 would be my place stay if and when we come back for sure
Dear Kellie, Thank you for the awesome review! We're so glad you enjoyed the clean, spacious room and the pool area. We'd love to welcome you back anytime! Bests, Jim
We love staying at Best Western Winners Circle. The staff is wonderful!! The rooms are always clean and comfortable. The whole property is well maintained.
Dear Danica, Thank you for the kind words! We're so glad you love staying at Best Western Winners Circle. It's great to hear the staff continues to impress and the property remains clean, comfortable, and well kept. We appreciate your continued loyalty and look forward to your next visit! Bests, Jim
Our room was very clean, the bed was wonderfully comfy! Our fur baby loved the dog park attached to the hotel 🐾 The staff made our stay exceptional, provided great recommendations and so friendly!!! The cafeteria style breakfast was outstanding. ❤️
Dear Claudia, Thank you for sharing your Hot Springs road trip experience! We're so glad to hear your room was spotless, the bed comfy, and that your pup enjoyed the dog park. It's great to know the staff made a positive impact and that breakfast hit the spot. Sounds like a wonderful stay all around! We look forward to your return visit! Bests, Jim
Love this hotel. It's a convenient location, and has a great breakfast. Across the street from a casino, not too far from downtown, with lots of restaurants nearby.
Dear Mamie, Thank you for the kind words! We're honored to be your favorite hotel. Glad you enjoy the convenient location, delicious breakfast, and easy access to everything nearby. We look forward to welcoming you back! Bests, Jim
On first look I thought I had made a mistake because of the simplicity of the hotel but the staff was so nice and accommodating i thought just give the place a chance. The bed was very comfortable and my grands loved the pool. There was an issue with our TV and the staff came immediately and thought it was fixed. When it happened again they were very apologetic and worked until it was fixed. The breakfast was good. Eggs, sausage, bacon, potatoes, biscuits and gravy. Lots of different juices, waffles, yogurt, coffee and fresh fruit. The breakfast was amazing!
Dear Day Trip, Thank you for giving us a chance! We're so glad the Furlow/Broadnax Family Reunion stay turned into a great experience. Our team was happy to assist and make things right, and we're thrilled to hear your grands enjoyed the pool and that breakfast hit the mark. We'd love to welcome you all back again real soon! Bests, Jim
Love the cleanliness of hotel. Employees were friendly and inviting. The property is well maintained. It was perfect for our trip . It's like We were time traveling. I haven't seen this kind of professionalism in a while.
Dear OnAir, What a wonderful compliment—thank you! We're so glad our clean, well-kept property and welcoming team made your trip feel special. Your kind words about our professionalism truly mean a lot. We hope to provide that same perfect experience on your next visit! Bests, Jim
I have to admit, looking from the outside I was worried what I had booked for my family of 5. But once inside my outlook changed! Inside clean, staff friendly and the breakfast was AMAZING!! We had the family suite.
Dear Brittney, Thank you for giving us a chance! We're so glad to hear your stay exceeded expectations. The family suite is a great choice, and we're thrilled you enjoyed the clean space, friendly service, and amazing breakfast. Hope to welcome you all back soon! Bests, Jim
Mandy at the front desk was excellent with any questions or needs we had. Our room was clean and overall decent for our stay with our kids. Also, the ladies running breakfast were very kind and helpful.
Dear Mindy, Thank you for the kind words! We're glad Mandy and our breakfast team made your stay a great one. We're happy the room worked well for your family and hope to see you again soon! Bests, Jim
We loved the layout of the property and the location. Breakfast was first class and great variety. Super easy check in and check out. Wonderful and helpful staff and knowledgeable about the area. Very clean and comfortable room. We will be back when visiting Hot Springs.
Dear Mary Ann, Thank you for the fantastic review! We're so glad to hear you enjoyed the layout, location, and especially the first-class breakfast. It's great knowing our staff helped make your stay smooth and enjoyable. We look forward to welcoming you back again and again! ❤️ Bests, Jim
Best operated and managed motel. Friendliest helpful personable and professional staff. Super clean and functional rooms. Excellent breakfast. Will always consider Best Western first.
Dear Michael, Thank you for the glowing review! We're thrilled to hear that everything met your expectations—from our friendly staff to the clean rooms and excellent breakfast. It's an honor to be your first choice, and we look forward to welcoming you back! Bests, Jim
Everything was great. The beds are comfortable with new and clean covers. The rest rooms are clean with good water shower. The staff were all helpful and kind.
Dear Lori, Thank you for the great feedback! We're glad to hear you had a comfortable and enjoyable stay. We appreciate your kind words about our staff and cleanliness, and we hope to welcome you back soon! Bests, Jim
Super helpful staff and always an easy check in and amazing breakfast! Looking forward to my next stay. I strongly recommend to stay here at this facility.
Dear Rodney, Thank you for the kind words and recommendation! We're so glad you had a relaxing stay and enjoyed the helpful staff, smooth check-in, and amazing breakfast. We look forward to welcoming you back soon! Bests, Jim
This is the BEST way place to stay in Hot Springs ! Affordable! Clean! Friendly! It's the perfect location, 10 mins from all activities ! Right across the street from Oaklawn ! The breakfast staff is beyond kind and cook and excellent breakfast ! They bought a birthday cake for my daughter's birthday breakfast! We always stay here when we are in Hot Springs !!!!
Dear Ssfowler82, Thank you for the glowing review! We're thrilled to be your go-to spot in Hot Springs and honored to be part of your daughter's birthday celebration. Our team, especially the breakfast crew, will be so happy to hear your kind words. We look forward to welcoming you back again soon! Bests, Jim
Very clean & comfortable room, bed and pillows. AC definitely was great. Wonderful experience with Staff!! A one standard.
Dear Katrina, Thank you so much for the kind words! We're thrilled to hear you had a wonderful experience—from the clean, comfortable room and great AC to the hot, fresh breakfast and friendly staff. We truly appreciate your A+ review and look forward to welcoming you back soon! Bests, Jim
Our housekeeper was AMAZING! She made sure we had everything ready and that we needed throughout our whole stay. She was extremely pleasant, friendly and such a sweetheart!!
Dear Jennifer, Thank you so much for your wonderful feedback! We're thrilled to hear your housekeeper took such great care of you and made your stay feel like a home away from home. We'll be sure to pass along your kind words to her—she'll be so happy to know she made a difference! Bests, Jim
The stay at Best Western Winner's Circle is always exceptional! We come here often during racing season: it's a short walk to the track & casino, & they have an amazing hot breakfast daily. This time, we stayed in late June: the pool is well-maintained and has a 9 foot end! The rewards system allows us to accumulate points for discounts on future stays. This trip, my husband had a medical emergency (anaphylactic reaction that meant a trip to the hospital emergency room plus ICU). Because we had missed out on entire day at the pool and casino, they allowed us to have a late checkout to get in a little time at the pool. Everyone is friendly and accommodating. Special kudos to Alisa in the breakfast area: she serves a nice breakfast and hustles to get everyone what they want and need! Service with a smile:)
Dear JeanineBro, Thank you so much for your thoughtful and heartfelt review. We're honored to be your go-to during racing season and grateful you chose to stay with us again. We're truly sorry to hear about your husband's medical emergency and hope he's doing much better now. We're glad our team could help make a tough situation a little more comfortable with a late checkout. Your kind words about our staff—especially Alisa—mean a lot. She truly embodies the level of care and service we strive for. We look forward to welcoming you back soon for a more relaxing and enjoyable visit. Take care until then! Bests, Jim
I REALLY loved the heater in the bathroom as well as the frosted window that provided extra light. Also the pool was amazing I love to have deep it got but I also loved how it never really got too shallow. And the breakfast was phenomenal and free.
Dear Voyager, Thank you so much for the kind words! We're thrilled you had an amazing stay. It's great to hear you enjoyed the bathroom heater, the natural light from the frosted window, the pool, and of course, the complimentary breakfast. We can't wait to welcome you back! Bests, Jim
Everything was great. The room was spacious and clean. The breakfast was delicious and the ladies who fixed it were very skilful and nice. The bed was very comfortable.
Dear Billy, Thank you for the kind words! We're glad you had a great time in Hot Springs. It's wonderful to hear you enjoyed the spacious room, delicious breakfast, and comfortable bed. We hope to welcome you back soon! Bests, Jim
Mr Carl and Mrs Leslie was the best and very professional I travel all the time and when I come through Hot Springs I always stay at Best Western they beds and pillows are Awesome Thanks Best Western see you next time
Dear April, Thank you for your loyalty and wonderful review! We're thrilled to hear Mr. Carl and Mrs. Leslie made your stay extra special. We'll have those awesome beds and pillows ready for you next time you're in Hot Springs. See you soon! Bests, Jim
The kiddos loved the pool, we all loved the breakfast and all enjoyed the cleanliness, comfy beds and pillows. Family suite was awesome.
Dear Deanna, Thank you for the awesome review! We're so glad your family enjoyed the suite, the pool, and our breakfast. It's great to hear the beds and pillows were a hit too. We hope to see you all again soon! Bests, Jim
My group ALWAYS stays in when in Hot Springs. The breakfast is awesome and way better than other Best Westerns. I have tried so many of them. The breakfast team of Alisa, Glenda and Sarah are the BEST. Make sure you tip them. They deserve it. We look forward to our next stay. The front desk is so helpful, and they always take care of me. If you ride a motorcycle, they have a "HOG wash" station and always have cleaner and rags for you.
Dear Kent, Thank you for your loyalty and glowing review! We're honored to be your go-to hotel in Hot Springs. It's wonderful to hear that Alisa, Glenda, and Sarah continue to impress with their exceptional breakfast service—and we agree, they're the best! We're also glad the front desk team and motorcycle amenities add to your experience. We look forward to welcoming you and your group back soon! Bests, Jim
Beds were super soft. Breakfast was DELICIOUS! Staff was amazing. Will definitely stay here again!!! Highly recommend
Dear Camper, Thank you for the fantastic review! We're thrilled you enjoyed the comfortable beds, delicious breakfast, and amazing staff. We truly appreciate the recommendation and look forward to your next stay! Bests, Jim
Very nice place, staff were great, breakfast was top notch and slept like a baby on that comfortable King size bed, will go back next time
Dear Edward, Thank you for the wonderful review! We're so glad you enjoyed the comfortable king bed, great breakfast, and friendly staff. We look forward to welcoming you back next time! Bests, Jim
I've used this hotel on three occasions, and it's always been solid and beautifully uneventful. But I want to write about the hotel breakfast, which in its class is one of the best around. Hand-served eggs, bacon, sausage, and other rotating goodies on a given day. This morning, they served beignets for breakfast. Beignets! I had one lemon and one chocolate caramel - delicious! I've been in way too many hotels in this class that have terrible, uninspired, poorly executed breakfasts where I've given up and gone somewhere else for breakfast. This breakfast place belongs in the winners circle!
Dear Cecil and Sara T, Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and especially the breakfast! It means a lot that you've stayed with us multiple times, and we're honored to be your go-to. We look forward to welcoming you back for more delicious mornings in the Winner's Circle! Bests, Jim
"We had a wonderful stay at the Best Western Winners Circle in Hot Springs, Arkansas. The breakfast bar was exceptional, and the staff – Alisa, Donna, Sarah, and Tiffany – were incredibly friendly and helpful. We felt well taken care of throughout our stay. We'll definitely be back when we're in Hot Springs again!"The rooms are very nice as well.
Dear Alecia, Thank you for the kind words! We're thrilled you had a wonderful getaway at Best Western Winners Circle. It's great to hear that Alisa, Donna, Sarah, and Tiffany made your stay extra special, and that you enjoyed the exceptional breakfast and comfortable rooms. We can't wait to welcome you back on your next trip to Hot Springs! Bests, Jim
Excellent service, employees at front desk and serving breakfast really helped me after discovering a flat tire and I had an important meeting to get to. Thanks to their transportation suggestions I made it on time to my appointment. When I returned 1to the hotel maintenance helped me with the tire. It wasn't how I had my trip planned but the way staff jumped in to help me figure things out was great. They also recommend a tire shop that had fast good service. Breakfast was a full hot meal and was really good. The hotel was located in a nice spot around local attractions. We had lots of fun in Hot Springs.
Dear Becky, Thank you for sharing your experience! We're so glad our team could step in and help during an unexpected situation. It's wonderful to hear that both the front desk and maintenance staff went above and beyond to assist you, and that you made it to your meeting on time. We're also happy you enjoyed the hot breakfast and convenient location. We hope your next visit to Hot Springs is a little smoother, and just as enjoyable! Bests, Jim
Leslie greeted us with such friendliness and charm and she answered all our questions and recommended the sausage gravy and biscuits for breakfast (she was right) and told me where I could safely walk my pug. The rooms were clean and comfortable. Thank you for a lovely stay. Arkansas is beautiful! I never knew.
Dear Stephanie Thank you for the wonderful review! We're so glad Leslie made you feel welcome and helped make your stay special—from breakfast recommendations to helping with a safe spot for your pug. It's great to hear you enjoyed the clean, comfortable room and discovered the beauty of Arkansas. We hope to see you again soon! Bests, Jim
We have stayed several times and love this everytime. Across the street from Oaklawn , restaurants. This hotel has good breakfast with, eggs, bacon sausage, potatoes, yogurt, coffee and juice. Nice ladies will serve you food. I highly recommend this hotel.
Dear Tricia, Thank you for your continued loyalty and kind words! We're so glad you love staying with us and enjoy the convenient location, hearty breakfast, and warm hospitality from our breakfast team. We truly appreciate your recommendation and look forward to welcoming you back again soon! Bests, Jim
During a family trip to Hot Springs, we were unsatisfied with the current hotel, and literally arrived. To quickly be disappointed, and drove off. Looking on Google for good hotels near us, we then found Best Western Winners Circle. Quickly Booked because this was the last room available. The breakfast was just amazing, and the staffing was next level. Very welcoming and friendly. The pool was very well kept, and nice place to relax. The location is very close to near by restaurants, and local attractions. Saturday night at 9:30pm we were awaken with people speaking very loudly, and whistling. I dialed zero, and spoke to a staff member. He stated he will take care of this, and apologized. Within 5 mins peace was restored, and we were able to enjoy a good night's rest. Now I understand people having a great time on a holiday weekend, and maybe or maybe having a few drinks. Probably not even knowing how loud they are being. On our next trip to Hot Springs we will choose this Hotel. This place deserves 5 stars. When we plan another trip to Hot
Dear Jaye, Thank you for sharing your experience! We're so glad Best Western Winners Circle could turn things around for your Hot Springs trip. It's great to hear the breakfast and staff exceeded expectations, and that the location, pool, and overall hospitality made such a positive impact. We also appreciate you noting how quickly the staff addressed the late-night noise—good service truly makes a difference. We look forward to welcoming you back on your next visit! Bests, Jim
It worked out well. Real close to bathhouse row. Breakfast was good and had plenty of options. Room was clean and it was just as described. Plenty of parking spots. Would have liked to use the pool but was raining. AC kept room cool and was nice and dark for sleeping.
Dear Sherpa, Thank you for the thoughtful review! We're glad you found the room clean, comfy, and just as described. It's great to hear the location worked well for visiting Bathhouse Row and that you enjoyed the breakfast and parking convenience. Sorry the rain kept you from the pool—hopefully next time! Bests, Jim
Very clean inside n out. Pool, dog park, grill, comfy beds, great shower, hot breakfast, friendly staff and across the street from the casino, can't ask for anything more. A few places to eat close by and a dive bar steps away if so inclined. I won't stay anywhere else when in town. TY
Dear Patty, Thank you so much for the glowing review! We're thrilled to hear you loved everything—from the clean and comfortable accommodations to the great amenities like the pool, dog park, grill, and hot breakfast. It's awesome that our location near the casino and local dining spots made your stay even better. We truly appreciate your loyalty and look forward to welcoming you back every time you're in town! Bests, Jim
Loved the property! Older, but very clean, reminded me of the travel lodges I use to stay in with my parents as a kid. Friendly staff, nice pool and the breakfast was great! Alisa, Donna and Tiffany made our breakfast experience fantastic!!!
Dear Leslye, Thank you for the kind words! We're so glad you enjoyed your stay and appreciated the nostalgic charm of the property. It's wonderful to hear that Alisa, Donna, and Tiffany helped make your mornings extra special—they truly go above and beyond. We're also happy you found everything clean, the staff friendly, and the pool enjoyable. We hope to welcome you back again soon! Bests, Jim
We definitely recommend Best Western Winners Circle in Hot Springs, AR! Everyone is so friendly and professional at this location! Perfect area too! We love that downtown is close by along with some great restaurants! We stay here often going through from Tennessee to Texas to see family!
Dear Patsy, Thank you so much for your kind words and continued loyalty! We're thrilled to be your go-to stop on your travels between Tennessee and Texas. It's great to hear that our friendly staff, convenient location, and nearby restaurants keep you coming back. We truly appreciate your recommendation and look forward to welcoming you again soon! Safe travels! Bests, Jim
The service was terrific. Checked me in and out very quickly. The breakfast, it was terrific!!!! The ladies serving were great. The room was clean and everything was as it should be. The parking lot was well lit. I'll most definitely be back.
Stanley, Thank you for the glowing review! We're thrilled you had a great stay, from the quick check-in to the clean room and terrific breakfast. We look forward to welcoming you back! Bests, Jim
Excellent stay!! Comfortable rooms and nice facility. Easy and convenient and great breakfast. Staff at reception and the breakfast team are so friendly and helpful. They are like family ! The food is good and plenty ! Recommend it to everyone !
Dear Glenda, Thank you for the glowing review! We're thrilled you had such a comfortable and welcoming stay, and that the staff made you feel like family. Your recommendation means a lot! Please come back and visit us again real soon! Bests, Jim
Very clean. Bed was comfortable and the office people were helpful and friendly. Breakfast needs to be improved. They're is a limited choice and they are not very friendly. But the hotel itself is well with the money. I don't know why they make you make these reviews a certain length.
Dear Pam, Thank you for your feedback! We're glad you found the room clean, the bed comfortable, and the front desk team friendly. We appreciate your thoughts on breakfast and will take that into consideration for improvements. We look forward to your return visit. Bests, Jim
The staff is exceptional. Friendly and accommodating. The beds were good and bathrooms were clean. The location is perfect for walking to races. Not having to get your car in and out over the two days was really convenient . We will definitely stay there next year
Dear Bonida, Thank you for the kind words! We're so glad you enjoyed the convenient location, clean rooms, and exceptional staff. We look forward to welcoming you back next year! Bests, Jim
I had a great experience at this hotel. The rooms were clean and well-maintained, which made for a comfortable stay. The breakfast was absolutely amazing—great variety and quality. The location was also perfect, making it easy to get around and explore. Highly recommend!
Dear Travel, Thank you for the glowing review! We're so glad you enjoyed the clean rooms, fantastic breakfast, and convenient location. We truly appreciate the recommendation! Bests, Jim
The ease of check in. Friendly staff Patio off room. Breakfast . We were early and they let us go ahead and park as we were going to horse races for the afternoon. Great location. Great price. Rooms were comfortable. My only problem was the coffee maker cord was too short . I had to hook it up beside bed. But I got it done and had coffee.
Dear Curious, Thank you for the great review! We're glad you enjoyed the friendly service, comfortable rooms, and convenient location. Appreciate your note about the coffee maker—we're happy you made it work and got your coffee fix! I've never heard of this before so I'm going to go check it out for myself and find a fix. Hope to see you again soon! Bests, Jim
The desk clerk at night was very helpful. Not only were we assigned to nice ground floor room in a quiet spot but we got great advice on where to get dinner and what we should see with our limited-time time in Hot Springs. In the morning, the breakfast bar was different. A young staffer prepared and served the breakfast options. Nicely done. When I got clumsy and spilled a half cup of coffee, she cleaned up the mess with a smile! Anyway, it was a good stop in our journey.
Dear Jerome, Thank you for sharing such a thoughtful review! We're happy to hear the front desk made you feel welcome and that you enjoyed the helpful tips for exploring Hot Springs. It's also wonderful to know the breakfast staff took great care of you—even during a coffee mishap! We're glad we could be a great stop on your journey. Bests, Jim
You cannot beat the Best Western Winner's Circle for your racing weekend experience! The staff is amazing, from the front desk to the breakfast ladies! The front desk staff treat you like family, making sure every part of your stay is perfect. We always look forward to the breakfast, great way to start your day of racing. The best part is seeing familiar faces year after year. It's truly like family reunion every time we stay!!
Dear 2festive4u, What a fantastic review! It's great to hear that the Best Western Winner's Circle feels like a home away from home for your racing weekends. The friendly staff and familiar faces really make all the difference! We look forward to you having many more winning stays! Bests, Jim
Good place. Right across the street from Oak lawn horse track. We weren't going to the races but would stay here again if we were. I love Hot Springs. The bath houses were awesome and the whole field is great. Lots of hiking trails and shops along Central Ave.
Dear Double H, Sounds like you had a great stay! Alisa always seems to make a wonderful impression. Even without the races, Hot Springs has so much to offer—glad you enjoyed the bathhouses and exploring Central Ave! Hope you get to visit again soon where we hope to earn a higher rating! Bests, Jim
We came to Hot Springs to go to the horse track and casino. The convenience of the Best Western is great. We did not have to drive and could walk across the street and we were there. When we arrived, the front desk was very friendly and the check in process was quick. The next morning we went to the breakfast. I have stayed here before and I have to say the lady who works at the breakfast is one of the friendliest people I have met. You can tell she really wants to help people and loves her job. Housekeeping were there for us with additional towels and coffee. I am going back in a month and will be staying at the Best Western. The rooms are clean and you have everything you need to make your trip comfortable. Thanks for being so friendly.
Dear Michelle, Thank you for your kind words! We're thrilled to hear that the convenience, friendly staff, and clean rooms made your stay enjoyable. It's wonderful that our breakfast team and housekeeping left such a great impression! We can't wait to welcome you back next month for you to enjoy your trip to the track and casino! Bests, Jim
The girls that checked us in were very helpful and friendly. The rooms are always clean. The breakfast was very good and convenient. The hotel is just a short walk from the hotel to the track and casino. The amazing staff goes out of their way to accommodate us every year. They always make you feel like you're a personal friend.
Dear Tontibarb, Thank you for your wonderful review! We're so glad our friendly staff, clean rooms, and delicious breakfast made your stay enjoyable. It's always a pleasure welcoming you back each year! Looking forward to your next visit. Bests, Jim
The beds were comfy. The pillows were soft. The breakfast was amazing Alisa and Sarah were so sweet and friendly ❤️. We are visiting form east texas and plan on having a amazing day in hot springs. So far hot springs has been really. I recommend this place. We will return!!!
Dear Za F, So glad you had an awesome stay! Comfy beds, soft pillows, and an amazing breakfast—sounds like the perfect start to your Hot Springs adventure! Alisa and Sarah are truly gems. Hope you have a fantastic time exploring and can't wait for your return! Bests, Jim
Perfect local best breakfast ive jad in hotel since covid. Great rooms and customer service.definintly be baxk.nice tvs and servicesvery friendly staff and walking distance to racetrack and pizz and bars. Hope to get back there in the fall
Dear Tour, It sounds like you had an amazing stay! A top-notch breakfast, great rooms, and excellent service make all the difference. The convenient location near the racetrack, pizza spots, and bars is a bonus! Hope you make it back in the fall for another great visit. Bests, Jim
This place was amazing. I called for my reservation the day of, and the warm and bubbly response I received was so inviting. Our room was nice and so very clean. Everything worked and the beds were more than comfortable. Access to our room could not have been easier. We were on the ground floor and entrance from outside was nice. The breakfast was delicious!!!!! There is no doubt that we will be back again. Thanks for making my first visit to Oaklawn great.
Dear Lillie, Thank you for sharing your experience! We're thrilled that your last-minute reservation was met with such a warm welcome. It's great to hear that your room was spotless, comfortable, and easily accessible. We're also glad you enjoyed the delicious breakfast! We look forward to welcoming you back for another great stay on your next visit to Oaklawn. Bests, Jim
The breakfast ladies are amazing! We go yearly and stay here every time! Location is perfect-and Alisa and Vanessa are always great! Rooms are clean, food good , and it is a GREAT location for races and Rocky's pizza! You can walk across the street to the track and then to dinner and back to hotel!
Dear Tammy, Thank you for your continued loyalty! We're so glad you enjoy the clean rooms, comfy beds, and especially the amazing breakfast team—Alisa and Vanessa will love the shoutout! The convenient location makes it easy to enjoy the races at Oaklawn and Rocky's pizza. We can't wait to welcome you back next year! Bests, Jim
We stay at the Winner's Circle every year. The people are so friendly and always happy to see us. It's THE place to stay if you're going to the track. Our group of 8 stay in the suites which are plenty big enough for games and hanging out. We will be back!
Dear Candi, Thank you for your loyalty! We're thrilled to be your go-to spot year after year. It's wonderful to hear that the friendly staff and spacious suites make your visits so enjoyable. We look forward to welcoming your group back for another great stay! Bests, Jim
Nice breakfast room with an actual server. All staff say hello no matter where your paths cross. Pillow top mattress was dreamy. Location is excellent for the track and casino; easy drive into fun spots of Hot Springs. May sure to take advantage of the National Park
Dear Happiness, Thank you for your kind review! We're delighted you enjoyed the friendly service, comfortable pillow-top mattress, and convenient location across the street from Oaklawn Racing & Casino, and very near other Hot Springs attractions. The National Park is definitely a must-see! We can't wait to welcome you back for another great stay. Bests, Jim
The place is Always clean! The Front desk staff is amazing when checking us in and throughout the stay. The cleaning staff does a great job and they are all very nice and friendly when you see them around the hotel. This is the place we stay anytime going to the track or casino in Hot Springs
Dear Lisa, Thank you for making us your go-to spot for trips to the Oaklawn Racing & Casino! It's great to hear that the front desk and cleaning staff consistently provide amazing service. We appreciate your kind words and look forward to welcoming you back for your next visit! Bests, Jim
Enjoy each time we stay. Great location across street from Oaklawn. Everyone there helps to make the stay great. Love the office staff and the breakfast ladies who know how to take care of you! We typically stay here 1-2 times a year. Look forward to next visit!
Dear Julie, Thank you for your continued loyalty! It's wonderful to hear how much you enjoy each visit. Being right across from Oaklawn Racing & Casino is a great perk, and we're glad the friendly office staff and amazing breakfast ladies always make your stay special. We look forward to welcoming you back for your next trip! Bests, Jim
Clean rooms, very friendly staff, great breakfast, convenient location. Would definitely stay again.! The hotel is literally across the street from Oaklawn Casino and racehorses. Which is what we were going to Hot Springs for a girls night
Dear Angel, Sounds like a fantastic girls' night getaway! Thank you for sharing your positive experience. We're glad you enjoyed the clean rooms, friendly staff, and great breakfast. Being just steps away from Oaklawn Racing & Casino definitely adds to the convenience. Hope your next visit is just as fun—see you again soon! Bests, Jim
Any time I stay here it's NEVER a disappointment. We go 1x a year for the races and we never look anywhere else. I left my expensive watch and they called to tell me it would be at the front desk. It's hard to find that kind of honesty now a days.... 5/5 every year I've been since 2010
Dear Sightseer, Thank you for your loyalty and for sharing this wonderful review! It's fantastic to hear you've been returning since 2010 and consistently enjoying your stays. We're glad the staff's honesty stood out by ensuring your valuable watch was returned—such integrity is truly rare and commendable. Looking forward to welcoming you back for more great stays and race day memories! Bests, Jim
Great place to stay in Hot Springs, Arkansas. One of the few hotels that allows pets. Family suite was more than expected plenty of space for us and our 2 dogs. King size beds and king size sofa sleeper were great. Hot breakfast and coffee were the best. Plan on coming back during the summer. :)
Dear Robert, Thank you for choosing us for your family vacation in Hot Springs! We're delighted to hear that the family suite exceeded your expectations and that you and your dogs had a comfortable stay. It's wonderful to know you enjoyed our king-size beds, sleeper sofa, and especially our hot breakfast and coffee. We look forward to welcoming you back this summer for another fantastic stay! Bests, Jim
Mandy was friendly and helpful during check in. She gave us a Tip sheet for the horse races and recommended some good restaurants! The room was clean and the King sized bed are comfortable. Breakfast was good and I really enjoyed the eggs, biscuits and gravy!
Dear Richard, Thank you for your wonderful review! We're thrilled you enjoyed your stay and appreciated our great location and friendly team. Mandy will be delighted to hear she made your check-in experience memorable with her helpful tips and restaurant recommendations. It's great to know you found your room clean and the king-sized bed comfortable. We're also glad you enjoyed our breakfast, especially the eggs, biscuits, and gravy! We look forward to welcoming you back for another fantastic stay. Bests, Jim
Great staff. Great location across from Oaklawn race track. Breakfast is very very good. We have stayed here for years and always have a great experience. Price of rooms is very good. Clean rooms. Just everyone and everything is great. Will stay here again
Dear Vonda, Thank you for your fantastic review! We're thrilled to hear you've enjoyed staying with us for years and consistently have a great experience. Our team takes pride in offering clean rooms, excellent service, and a delicious breakfast to start your day off right. It's wonderful that our location across from Oaklawn Racetrack continues to be convenient for you, and we're glad you find our pricing to be a great value. We look forward to welcoming you back for many more enjoyable stays! Bests, Jim
The room was very clean which impressed me. There were USB chargers on both sides of the bed which made them easy accessible. The refrigerator was clean. When entering the room it wasn't cold that needed to be heated up as most do. When we we're trying to get ready to leave but wasn't quite ready the housekeeper said everything would be all right
Dear Kathy, Thank you for your thoughtful review! We're delighted to hear that you were impressed with the cleanliness of your room and appreciated the convenient USB chargers and clean refrigerator. It's great to know the room was comfortable upon your arrival and didn't require adjustment. Our housekeeping team is dedicated to providing excellent service, and we're glad they made your departure process smooth and stress-free. We hope to welcome you back soon for another pleasant stay! Bests, Jim
The only thing better than the location is the breakfast. Full buffet included with the room. Sausage gravy, eggs, fried potatoes. The exit from this place is right across the street from the track and half a block from Rockies pizza. Staff is very friendly
Dear Camper, Thank you for your wonderful review! We're thrilled to hear you enjoyed our convenient location and hearty breakfast buffet. It's great that the sausage gravy, eggs, and fried potatoes hit the spot! Being so close to the track and Rocky's Pizza is definitely a bonus, and we're glad our friendly staff added to your experience. We hope to welcome you back soon for another fantastic stay! Bests, Jim
Get the family room! Great beds, hot water runs great and spacious areas. The breakfast is delicious with eggs, bacon, biscuits and gravy. The dining area was welcoming and staff friendly. Definitely will be BACK as the racetrack and casino are next door. They also have a lot of cameras which reassured me since I had a roof rack full of luggage.
Dear Jesse, Thank you for your fantastic review! We're delighted to hear that you enjoyed the family room, comfortable beds, and hot showers. It's great to know our breakfast hit the spot and that the dining area and friendly staff made your stay even more enjoyable. Our location near the racetrack and casino is definitely a plus, and we're glad the additional security measures, like the cameras, gave you peace of mind. We can't wait to welcome you back for another stay—see you soon! Bests, Jim
Spur of the moment trip when we heard the horse races were opening this December. This hotel is so close to the track, you can walk over at the stoplight - just steps from hotel. Very accommodating staff, very friendly. They let us park to go to the track even though before our check in time. The rooms were clean and comfortable. There was a frig. Breakfast included and it was great. We would definitely stay again. Note - not far from downtown Hot Springs too. And if going to track and want to sit indoors, it is like $5 and you have to reserve seat online beforehand. Otherwise, have to go outside or downstairs and sit on a bench.
Dear pttraveler, Thank you for sharing your wonderful experience! We're so pleased to hear that you enjoyed your spur-of-the-moment trip and found our location perfect for the races and downtown Hot Springs. It's great to know that our accommodating and friendly staff, clean and comfortable rooms, and convenient amenities like parking and breakfast made your stay enjoyable. Thank you also for the helpful tip about reserving indoor seating at the track—that's great advice for future visitors! We look forward to welcoming you back again soon. Bests, Jim
Definitely recommend the Hot Springs, Arkansas Best Western! The bed slept so good! The staff was very kind too! Breakfast was great too! We will definitely be back!!!! We also like that there is a table with chairs in the room! We also like that there is a small window in the bathroom that puts just enough light in the room if you need to get up during the night!
Dear Patsy, Thank you for your glowing review! We're thrilled to hear that our friendly and helpful service made your stay memorable. It's wonderful to know you found everything clean, comfortable, and accompanied by smiles from our team. We're especially proud to be your favorite among Best Western locations! Your kind words motivate us to continue delivering top-notch experiences. We hope to welcome you back soon for another outstanding stay! Bests, Jim
Great establishment! Friendly and helpful service! Everything we needed with a smile. Hands down best all around stay! Very clean and comfortable . Breakfast was hot! The ladies at the desk were friendly. We traveled to other Best Western locations and this is our favorite.
The room was spotless and the front desk staff were nice. I would stay here again if the need arises. Cleanliness is the most important thing to me and they delivered. Just a reminder, typically book directly with the hotel website/app for the best deal. Person in front of me paid double by booking through a third party.
The associates are very nice and helpful, always willing to assist and breakfast was excellent. It's even better that you're right across from the casino to go have an amazing time. I'd come back here sometime soon and be able to stay another time. Thank you !!
Dear Curious, Thank you so much for your fantastic review! We're thrilled to hear you had such a great experience with us. Our team takes pride in being helpful and ensuring every guest feels welcome. We're glad you enjoyed the breakfast and found our location convenient for visiting the casino and having a great time. We can't wait to welcome you back for another amazing stay. Thank you for choosing us, and see you again soon! Bests, Jim
Good, clean older hotel. Not much on amenities (small pool, few snack/soda machines) since it's right across street from Race track and casino, lots of restaurants there too, but has good breakfast. Our air conditioner was very loud, but we slept ok. New mattress was very comfy. We stay here every year for our anniversary and Christmas shopping. Clean & mostly quiet in the back, where we like to stay
Dear John, Thank you for sharing your thoughtful review! We're delighted to be your go-to spot for your anniversary and holiday shopping trips. It's great to hear you enjoyed the comfy new mattress and the quiet, clean accommodations in your preferred area of the property. We apologize for the noisy air conditioner and will have our maintenance team take a look to ensure a more restful experience next time. Thank you for your loyalty, and we look forward to welcoming you back next year where we hope to earn a higher score. Bests, Jim
We have stayed here several times over the last several years and we have always found the rooms to be very clean, all of the staff are very friendly and helpful, and the breakfasts are very good with a lot of variety. We really like the location too.
Dear Mary, Thank you for your continued loyalty and kind words! We're thrilled to hear that our clean rooms, friendly staff, and varied breakfasts keep bringing you back. Our convenient location is definitely a highlight, and we're so glad you enjoy it. We look forward to welcoming you again for another great stay! Bests, Jim
We choose this location because of its proximity to oaklawn. It's a very easy walking distance to the hotel. This is the second or third time I have stayed with the best western winners circle and each time check in is super easy and staff are helpful.
Dear Discover, Thank you for your continued trust in Best Western Winner's Circle! We're delighted to hear that our convenient location near Oaklawn Racing and our helpful staff have made each stay enjoyable for you. It's always a pleasure to welcome returning guests, and we look forward to providing you with another seamless and comfortable experience on your next visit! Bests, Jim
The staff was exceptional. The Breakfast service was very good. Food was fresh and served hit. Our first floor room was clean and comfortable. Easy walk to racetrack. We will stay here again. Front desk personell, Leslie and Mandy, were great.
Dear Sonny, Thank you for your kind review! We're delighted to hear you had an excellent stay and enjoyed our clean, comfortable rooms and convenient location near the racetrack. It's wonderful to know Leslie and Mandy made your visit even better with their exceptional service—we'll be sure to share your compliments with them. We appreciate your feedback on breakfast and are glad you found it fresh and enjoyable. Looking forward to welcoming you back soon! Bests, Jim
Great place to stay in a nice area located close to everything. The staff is excellent. Clean and well maintained facilities with nice comfortable rooms. Bedding is top quality. The breakfast is much better than other hotels that are in the area with similar prices for a nights stay. I recommend my friends to stay here when going to the horse track or the Casino.
We shared a suite which was super comfortable, the king size bed and pillows were amazing. The breakfast was great every morning we were greeted by the friendly staff of Alisa and Julie. They were so accommodating and friendly with suggestions to plan our day. They did a wonderful job of serving the breakfast to us and gave a great start to our day. When checking out the lady was super friendly, definitely a place to stay in Hot Springs.
Dear Carol, Thank you for sharing such a glowing review! It sounds like you had a fantastic experience with the suite, the breakfast, and the staff's hospitality. We hope to welcome you back in the very near future! Bests, Jim
The staff was extremely nice and helpful. The location is great. It's near everything in town and across from the vaginitis. The rooms were clean and stocked with everything you would need. We were offered complimentary waters upon arrival and leaving.
Dear Roving, Thank you for sharing your excellent experience! We're thrilled to hear that the staff's kindness and helpfulness stood out and that you enjoyed the convenience of the location. It's great to know the clean and well-stocked rooms met your needs and that the complimentary waters added a thoughtful touch to your stay. We hope to welcome you back again soon! Bests, Jim
We had a really good stay here. Our room was just what we needed, and even had a nice balcony we set on in the evenings. The staff was great. Leslie at front desk was peppy and fun. Alisa, at breakfast, made our morning just perfect. Can't wait to come back again!!
Dear Pam, Thank you for sharing your wonderful experience! We're thrilled to hear your stay was just what you needed and that you enjoyed relaxing on the balcony in the evenings. Leslie's peppy and fun attitude and Alisa's exceptional breakfast service clearly made a positive impact on your visit. We'll make sure they hear your kind words. We can't wait to welcome you back for another fantastic stay! Bests, Jim
The breakfast every morning was amazing. Alisa and Julie were wonderful and that's what made are experience great. They definitely deserve a raise. They really are hard workers and are very personable. Alisa even offered to help us carry our luggage. She gave us all kinds of information about the town which really helped our stay. Our room was also wonderful I can say the only downside was the stairs but the room was well worth it. Would definitely stay again.
Dear Trish, Thank you for sharing your amazing experience! We're delighted to hear that Alisa and Julie made your stay extra special with their hard work, friendly personalities, and helpful advice about the town. They truly go above and beyond, and we'll make sure to share your kind words with them. We're glad you enjoyed your wonderful room, despite the stairs, and found your stay well worth it. We look forward to welcoming you back for another fantastic visit! Bests, Jim
Great customer service. From checking in to having breakfast the staff were the best. Great suggestions on things to do in the area. Learned a bit of the area's history. The room was great and breakfast hit the spot I highly recommend and will stay here again.
Dear Steve, Thank you for sharing your experience! We're thrilled to hear you enjoyed your stay, from the friendly and helpful staff to the great room and delicious breakfast. It's wonderful that our team could provide local suggestions and share a bit of the area's history to enhance your visit. Your recommendation means the world to us, and we look forward to welcoming you back on your next trip! Safe travels! Bests, Jim
The entire staff was friendly and welcoming. Front desk was super friendly. The rooms were clean, beds very comfortable and the pillows were awesome. The breakfast was delicious and Julie is the sweetest lady. I would definitely stay there again. Loved our stay
Dear Teresa, Thank you for the glowing review! We're thrilled to hear you had a wonderful stay and felt welcomed by our friendly staff. It's great to know you enjoyed the clean rooms, comfortable beds, and awesome pillows. Julie will be delighted to hear your kind words about her—she truly strives to make breakfast a special experience. We look forward to welcoming you back for another amazing stay! Bests, Jim
The bed was sooo Comfortable I Didn't want to get up. Breakfast bar was great as well. The check in clerk was nice and quick. We didn't have a reservation but she still was able to accommodate us. I'm definitely going to book there again in the future
Dear Safari, Thank you for sharing your experience! We're thrilled to hear you had such a comfortable stay, especially with a bed so cozy you didn't want to leave! It's great that our breakfast bar hit the mark, and our check-in clerk was able to accommodate you even without a reservation. We look forward to welcoming you back for another great stay in the future! Bests, Jim
Great service and breakfast. Friendly and helpful staff at the front desk, breakfast and everywhere we met one. Clean up-to-date room, linens and furnishings. We would stay here again next time we're in town. Quiet too and even across the street from the casino!
Dear Lowell, Thank you for your wonderful review! We're delighted you had such a positive experience with our friendly, helpful staff, updated rooms, and quiet atmosphere. It's great to know you enjoyed our service and breakfast, and we're thrilled that you'll consider staying with us again. Being near the casino is definitely a plus, and we look forward to welcoming you back on your next visit! Bests, Jim
Can't say enough good things about Winners Circle Best Western in Hot Springs.Front desk personnel are so friendly,courteous and helpful.Complimentary breakfast is fabulous.Housekeeping personal are very friendly and helpful and guest rooms are always very clean and accommodating
Dear Donald, Wow, thank you so much for the glowing review! We are absolutely thrilled to hear that you had such a positive experience at Winner's Circle Best Western in Hot Springs. Our front desk team, housekeeping, and breakfast staff will be delighted to know that their efforts made your stay so enjoyable. We truly appreciate your kind words and are so glad that our clean rooms, fabulous breakfast, and attentive staff exceeded your expectations. We look forward to welcoming you back on your next visit! Bests, Jim
The best best Western we've stayed at everyone that worked there extremely helpful and very willing to do what they could to make your stay the best. It is A1 place. Rooms were clean. The breakfast was the very best we've ever had at the Lady serving again was overly willing to do everything she could to make sure you got enough to eat.
Dear Loretta, Thank you so much for your wonderful review! We are thrilled to hear that your stay with us was the best Best Western experience you've had! Our team takes pride in going above and beyond to make sure every guest feels welcome and well taken care of, and it's great to know that it made a difference during your stay. We're also delighted that you enjoyed our clean rooms and that breakfast was such a hit! I'll be sure to pass along your kind words to our breakfast staff—they truly work hard to make sure our guests have a great start to their day. We hope to welcome you back soon for another fantastic stay! Bests, Jim
Everything was great.. room was nice, The Staff was wonderful, The breakfast was great, Really friendly people..in Motel and breakfast room We like staying at this Motel. Would rate it a 10 if possible, great location from where I want to visit ?
Dear Mary, I'm glad you had such a wonderful experience! It sounds like everything, from the staff to the breakfast and the overall vibe, really made your stay memorable. We look forward to your return visit! Bests, Jim
I was amazed at the breakfast offerings by Alisa and Julie? They included homemade cinnamon rolls, which were wonderful! Kudos to you hard working, talented ladies! The rooms were also updated and very clean. We had a very nice stay, but might choose to do it next time... when it wasn't biker week in Hot Springs?!
Dear Green B, It sounds like Alisa and Julie made quite the impression with their homemade cinnamon rolls—what a treat! Glad to hear you enjoyed the updated and clean rooms, too. Hopefully, next time you can visit when it's a little quieter than biker week, but it's great to know you still had a nice stay. We look forward to your return visit where we hope to earn a higher rating. Bests, Jim
Clean, comfortable room, excellent Front Desk service and the hot breakfast was great. A special thanks to Alisa Jolie. She handled the preparation, serving and busing with a smile. She also recommended places to visit. We are planning to visit again next year for vacation.
Dear Tommy, It sounds like you had an amazing stay, with great service and attention to detail from the staff, especially Alisa. It's wonderful that everything exceeded your expectations, and that you're already planning to return next year for another vacation! Bests, Jim
The beds are very comfortable. The property was clean. The staff was helpful and friendly!! I would recommend this place to anyone! Great get away. The location was central to everything we needed. Breakfast is wonderful. I found plenty of things to choose from.
Dear Mandy, It sounds like you had an amazing stay with comfortable beds, helpful staff, and a wonderful breakfast! A perfect getaway indeed. Bests, Jim
Awesome place close to the downtown area. Very comfortable bed. The breakfast is a must, lots of variety. Every staff member was polite and attentive. Special kudos to the 2 ladies preparing and working the breakfast!!!!! This will always be my go to place when visiting Hot Springs
Dear CD Lee, Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your stay, especially the breakfast and our attentive staff. We look forward to welcoming you back on your next visit to Hot Springs! Bests, Jim
When coming to Hot Springs we like to stay here! Great staff and super clean! Great breakfast! Location is perfect for going downtown or to the lake! Oaklawn is just across the street as well. They have a great pool too. Rocky's pizza is within walking distance.
Dear Lisa, Thank you for your kind words! We're delighted to hear you enjoyed your stay with us and appreciate the great staff, cleanliness, breakfast, and convenient location. It's wonderful that you found the pool and nearby Rocky's Pizza to your liking as well. We look forward to welcoming you back on your next visit to Hot Springs! Bests, Jim
Loved our stay at Winner' Circle, convenient to racetrack/casino and the best little bar in Hot Springs, Crosswalk's!The check in is so easy, rooms are great. Breakfast ladies are the best! Always hot and very good. Everyone is just do nice! Beds are very comfortable too
Dear Tina, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at the Best Western Winners Circle, found our location convenient, and appreciated our friendly staff and comfortable rooms. It's great to know that you loved the breakfast and felt well taken care of. We look forward to welcoming you back for another getaway! Bests, Jim
Beds are comfortable, the pillows are soft, rooms are clean, the staff is excellent! The breakfast was the best hotel breakfast I've ever had… amazing!! Best Western is consistently good. I would highly recommend this location (Hot Springs, Arkansas)
Dear Fearless, Thank you for the A+++ review! We're thrilled to hear that you found our beds comfortable, rooms clean, and enjoyed our amazing breakfast. It's wonderful to know that our staff made your stay even better. We appreciate your high recommendation and look forward to welcoming you back to Hot Springs! Bests, Jim
Clean with a very comfortable bed. Easy check in. Breakfast was cafeteria style and very good! The staff was very friendly and available to help with anything. Great location with easy access to all things Hot Springs. Will make this our "go to" stay in Hot Springs.
Dear Debbie, Thank you for your wonderful review! We're thrilled to hear that you had a clean, comfortable stay and enjoyed the breakfast and friendly service. It's great to know that our convenient location made exploring Hot Springs easy. We look forward to being your "go to" stay whenever you're in town! Bests, Jim
Me and my son had a great time for our birthday weekend (my 50th his 32nd). The staff was very accommodating. The room and grounds were very clean and well-maintained. Breakfast was excellent. We had a great time and would highly recommend this lodging to anyone. Excellent location for anyone visiting Oaklawn and downtown Hot Springs, especially for an occasion such as ours; a true OG getaway
Dear Passenger, Thank you for choosing to celebrate such a special occasion with us! We're thrilled to hear that you and your son had a fantastic birthday weekend. It's wonderful that you enjoyed our clean rooms, well-maintained grounds, and excellent breakfast. We appreciate your recommendation and are glad our location added to your OG getaway. We look forward to welcoming you back for more great times! Bests, Jim
Rooms are very clean. Comfortable bed. Breakfast is great. Good variety. Friendly staff. We recommend this hotel highly. In a great location. We stay here every time we are in Hot Springs. Good value for the money. Love the perks of being a diamond select member
Dear Coastal, Thank you for your glowing recommendation and for being a loyal guest! We're delighted to hear that you enjoyed our clean rooms, comfortable beds, and great breakfast variety. It's wonderful to know you value the perks of being a Diamond Select member. We look forward to welcoming you back on your next visit to Hot Springs! Bests, Jim
This was the cleanest, most quiet hotel! The bed was super comfortable too! Our dog had a fabulous time in your dog park! We came for our 1 year anniversary and every employee we encountered was fantastic!! Breakfast was hot and so many options! Close to downtown! Thanks again y'all, we can't wait to come back ?
Dear Diane, Thank you for choosing us to celebrate your 1-year anniversary! We're delighted that you enjoyed our clean, quiet hotel and that your dog had a great time at the dog park. It's wonderful to hear that our staff and breakfast made your stay even more special. We can't wait to welcome you back for another fantastic stay! Bests, Jim
Great location across from the track and casino, very clean and nice rooms, friendly staff, and the best hotel breakfast and cooks! They know how to spoil you! There is a nice pool, and great local “dives” within walking distance….pizza, bars and breweries.
Dear Robert, Thank you for your fantastic review! We're thrilled that you enjoyed our convenient location, clean rooms, friendly staff, and especially our amazing breakfast team. It sounds like you had a great time exploring the local spots, too! We look forward to welcoming you back for more spoiling soon! Bests, Jim
Very clean and friendly staff. The outside area is always clean and well lit. They even have laundry room to do your own laundry. Very nice outdoor pool. The ladies in the office are always willing to help you. The hot Breakfast every morning is great and the ladies are very sweet and go above and beyond to make you feel at home.
Dear Patti, Thank you for your wonderful review! We're so glad you enjoyed our clean property, friendly staff, and amenities like the laundry room and outdoor pool. It's great to hear that our team made you feel at home, especially during breakfast. We look forward to welcoming you back soon! Bests, Jim
Stopped at this Best Western on a road trip so we could visit the town of Hot Springs the next day. Our evening check in was great. The receptionist Stormy was so sweet and friendly giving us all the info we could have needed for the night including setting us up in a room with the "good AC" :) (meaning she actually read and honored my request comments). We were towing a little Uhaul box and parking was an initial concern per some reviews, but they have a big overflow lot with tons of space. Its lit and there's a camera on the light pole, so we were fine with parking a little bit away from our room. The parking immediately in front of rooms is tighter. The room was simple, clean, and comfortable. As it's a little bit older, only recommendation I have would be to update the lighting, as it was a fairly dark room. But we were going to sleep so it was OK. Didn't use the pool, but it was definitely clean. We went to breakfast the next morning and were pleasantly surprised that a staff member, Alisha, was wearing gloves, serving hot foods cafeteria style. She was also incredibly friendly and helpful. She gave us a map of the town and some tips on the best burgers, pizza, and bath house. She also had a fresh pot of piping hot coffee to instantly replace when it tapped out. Staff was exceptional and this hotel was very nice. We would not hesitate to stay again.
Dear Seaside, Thank you for your detailed and thoughtful review! We're thrilled to hear that Stormy made your check-in experience so pleasant and that you felt comfortable with the parking situation. We're also glad Alisha's hospitality at breakfast made your morning enjoyable. Your feedback on the room lighting is appreciated. We look forward to welcoming you back on your next visit to Hot Springs! Bests, Jim
Have stayed at this location previously and was glad we stayed there again. The room was spacious, clean and comfortable. The location was easy to get in and out of. Close to shopping, restaurants, and the downtown area. Right across the street from the Racetrack/Casino. Would definitely stay at this location again when travelling to Hot Springs.
Dear Teresa, Thank you for choosing to stay with us again and for your wonderful review! We're delighted that you enjoyed the spacious, clean, and comfortable room, as well as our convenient location near the racetrack, shopping, and restaurants. We're thrilled to hear you'd stay with us again when visiting Hot Springs, and we look forward to welcoming you back! Bests, Jim
The girls at the front desk are the absolute best!! Location is the best.. across the street from the track!! Room was clean. Pool was clean and blue. Parking was ample. The grounds are well manicured and maintained. We stay here everytime we go to hot springs
Dear Missy, Thank you for your fantastic review! We're thrilled to hear that our front desk team made such a great impression and that you enjoyed our prime location, clean rooms, and well-maintained pool and grounds. It's wonderful to know you choose to stay with us every time you're in Hot Springs. We can't wait to welcome you back! Bests, Jim
Loved the handles for opening/closing curtains. The courtesy soap smelt so great and it felt like lotion. The help were all so friendly and helpful. Not too pricey and just across street from Oaklawn Casino. The room was clean. The air was cold. The breakfast buffet was awesome!
Dear Patricia, Thank you for your wonderful review! We're delighted to hear you enjoyed the thoughtful touches like the curtain handles and the great-smelling soap. It's fantastic that our team made you feel welcome and that you appreciated the clean room, cold air, and awesome breakfast buffet. We're also glad our location was convenient for you. We look forward to your next visit! Bests, Jim
This was our second trip here...GREAT service and we had a wonderful stay. The continental breakfast was great and the staff very friendly and helpful. I would recommend a stay here anytime you are in Hot Springs. All the staff we encountered were very helpful and courteous, clean room, and no issues with anything.
Dear 1962kat, Thank you for choosing us again and for your wonderful review! We're thrilled to hear that our service, breakfast, and friendly staff made your return trip just as enjoyable as the first. Your recommendation means a lot to us. We look forward to welcoming you back where we hope to earn a higher rating. Bests, Jim
Had a great 3 day stay here around a month ago, just now getting around to making a review. Check in was super easy and took less than 5 minutes. Akia was very helpful in showing where important locations were, she even gave me a map with the top destinations, she was very friendly and helpful. She also sent a text the next day asking if anything was needed. Very nice! I've never had anyone do that. Free breakfast is provided every morning. I was given a room right by the pool because they didn't have a lot of people there yet so that was nice. I don't believe I ever had anyone put in the room next to me so it was nice to watch movies at full volume. Also the janitor team will not enter the room unless you ask them to, so that is nice. The room was very clean and maintained, and in good condition. I will be staying here again if I come to Hot Springs.
Dear MG, Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed your stay, from the seamless check-in with Akia's help to the peaceful atmosphere by the pool. It's great to know our team made your visit comfortable and memorable. We're glad you appreciated the clean, well-maintained room and the thoughtful service. We look forward to welcoming you back to Hot Springs in the very near future! Bests, Jim
Friendly helpful staff both night shift and morning shift. Breakfast was delicious! Room was clean and comfortable! Needed a last minute room to stay overnight for an early morning medical appointment. Microtel declined my booking.com reservation because i am a local resident unable to stay at my house that evening. Fortunately, Best Western Winners circle welcomed us with open arms!
Dear Excursion, Thank you for your heartwarming feedback! We're thrilled to hear that our staff made you feel welcome and that you enjoyed our breakfast and comfortable room. We're glad we could accommodate you during your time of need. We hope to welcome you back under better circumstances in the future. Bests, Jim
This place ia located by many atrractions and historical sites. Breakfast is awesomeand the staff is very nice! The hotel it self was built in the 70s maybe 60s, but they did a great job upgrading and brongs back the early years of staying in a hotel. Beds were comfortable and nice table for two if ypu order out to eat. Walking distance to Oaklawn, Capos Taco, Phillips dining and some bars! Great place highly recommend!
Dear andecap, Thank you for your wonderful review! We're delighted to hear you enjoyed our central location, breakfast, and friendly staff. We appreciate your recommendation and look forward to welcoming you back! Bests, Jim
This place is the best. I travel from Texas all the way up through Minnesota and several states to each side. Winners circle is top of the list i look forward to. The breakfast area is the best i could ever hope for in a stay. The ladies year you like family.
Dear Clifford, Thank you for your kind words! We're thrilled to be your top choice during your travels. It's wonderful to hear that our breakfast area and staff make you feel like family. We look forward to welcoming you back! Bests, Jim
The lady at the front desk made our stay!! Truly. Whatever she's making isn't enough money. She was incredibly nice, funny and amazing customer service. The rooms were super clean and we felt safe within the fenced in property at all times. We were worried about the contents of our truck bed but weren't after we saw cameras and secure parking. We'll come back for sure and recommend to others.
Dear Nomad, Thank you for your fantastic review! We're delighted to hear our front desk staff made such a positive impact on your stay. We're also glad you enjoyed our clean rooms and felt secure within our property. We look forward to welcoming you back and appreciate your recommendation! Bests, Jim
I wish I could remember the front desk lady's name. We stayed on 7/9, checked out out 7/10. She was very friendly and sweet. Breakfast set up was one of the best I've seen. Hotel was really nice. I would definitely stay again. They even had a dog play area.
Dear babtwins, Thank you for your kind review! We're delighted to hear you enjoyed your stay and appreciated our friendly staff, breakfast setup, and dog play area. We look forward to welcoming you back on your next visit! Bests, Jim
Enjoyed our stay here, and LOVED the breakfast building. The food there was better than most as well. Pool was fine. Tub drained slow but other thank that no problems. Clean room, good service.
Dear Keith, Thank you for your feedback! We're delighted you enjoyed your stay and loved the breakfast. We appreciate your comments about the pool, clean room, and good service. We'll address the slow-draining tub to ensure a smoother experience for future guests. Bests, Jim
The stay was amazing! The rooms were a bit dated, but the staff was phenomenal. Alisa, Julie, and Angie were the best breakfast staff we have ever had. They were warm, pleasant and attentive. The food was hot every morning and they made you feel like family. We will definitely visit again.
Dear Passenger, Thank you for your kind words! We're glad you enjoyed your stay and appreciated our phenomenal staff. Alisa, Julie, and Angie will be thrilled to hear your praise. We look forward to welcoming you back! Bests, Jim
Hotel sent me a text letting me know that my room was ready. Reception was friendly. The room was small. Refrigerator contained a freezer section. Both worked well. The bed and pillows were comfortable. TV and internet worked well. Room was quiet. The on sight washer/dryer were very expensive and didn't work well. $2.50 to dry a small load of laundry and everything came out still wet. I ended up turning on the heater in the bathroom and dried the clothes in there. Breakfast buffet had a server dishing the food behind glass. Everything was tasty and there was a nice assortment. Not very friendly staff in there.
Dear Marsilva, Thank you for your detailed review! We're glad you enjoyed our friendly reception, comfortable bed, and tasty breakfast buffet. We hope to welcome you back soon. Bests, Jim
I love this motel I have never had a problem here and the beds and pillows are awesome the breakfast is always good
Dear Perfect Example, Thank you for your kind words and your continued business! We're thrilled to hear you love staying with us and enjoy our beds, pillows, and breakfast. We look forward to welcoming you back soon! Bests, Jim
Family of 5, we had the room with 2 kings and a living room area with a pull out sofa. Room was huge, beds were so comfortable! Breakfast was great, had a nice pool. We were very pleased. Definitely put best western on my radar for our future family trips.
Dear Relax, Thank you for your fantastic review! We're thrilled to hear that your family had a comfortable stay and enjoyed the spacious room, comfortable beds, and great breakfast. We're glad to have made a positive impression and look forward to welcoming you on your future trips! Bests, Jim
Older motel but the room was clean and all the staff was friendly and very helpful. Really great breakfast buffet. We ould definitely book a stay again. We reserved an upstairs room, not knowing there wasn't an elevator. (I have difficulty climbing stairs) The desk clerk was already checking for a downstairs room when we walked in the office. (I was using my cane). It was a quick adjustment. The room was quiet, could not hear the people on the back side of our room. Thank you for a great stay.
Dear Escape, Thank you for your thoughtful review! We're glad you enjoyed your stay and found our staff helpful. It's great to hear you appreciated the breakfast buffet and that we could accommodate your need for a downstairs room. We look forward to welcoming you back! Bests, Jim
At first glance, I was not sure if I would enjoy staying here, however we had a great stay! The room was spacious, clean, and the bed was comfortable. The breakfast was good, and the staff were very friendly and provided everything we needed. We did not get a chance to try the pool, but our room overlooked it and it looked clean. Also I was surprised at how quiet it was at night. Would definitely book again.
Dear Taseia K, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay, found the room spacious and clean, and appreciated our friendly staff and breakfast. We're glad to know that your initial hesitation was overcome and that you had a quiet, comfortable night. We look forward to welcoming you back and hope you'll have the chance to try the pool next time! Bests, Jim
We always stay here when we go to Hot Springs. Front desk crew always have a smile, a kind word, and are ready to help. Alisa, Julie, and Angie in the breakfast area are the best! They serve up great food that's always hot, and brighten our morning.
Dear Dawn I, Thank you for your kind words! We're delighted to hear that our front desk crew and breakfast team, especially Alisa, Julie, and Angie, made your stay enjoyable. We look forward to welcoming you back to Hot Springs soon! Bests, Jim
Wife and I've stayed in many different hotels and B&Bs across the US. This hotel is our go to in Hot Springs, and even our benchmark when judging other hotels. Alway clean, everyone super nice, and everything works as it should. You will not find a better place to stay. Oh, and the beds are great too.
Dear ajcolton2024, Thank you for your wonderful review! We're thrilled to be your go-to hotel in Hot Springs and your benchmark for others. It's great to hear you found our hotel consistently clean, our staff friendly, and everything in working order. We look forward to welcoming you back soon! Bests, Jim
The check in was very warm and friendly. We were given local guides and a map. Sensible price point paid, free parking and a good breakfast. It was nice to have a served breakfast, by nice attentive staff. Thank you ladies. The rooms are a little tired, and dark, but I feel this is represented in the price. As international travellers the room safe was very welcome. I feel this is a well run hotel.
Dear Sparkyfletch, Thank you for your feedback! We're delighted to hear that you enjoyed our friendly check-in, local guides, free parking, and attentive breakfast service. Your positive comments about our staff and overall experience mean a lot. Safe travels, and we hope to welcome you back soon where we hope to earn a higher rating! Bests, Jim
The ladies in the breakfast room were the best. Alisa, Julie, and Angie made us feel at home. We do roadtrips every summer and this experience was #1. The room and front desk were also great. Julie gave us great information on were to look for crystals and we also became friends.
Dear Ed, Thank you for your wonderful review! We're thrilled to hear that Alisa, Julie, and Angie made your breakfast experience exceptional. We're glad you enjoyed your stay and that Julie's local tips added to your adventure. We look forward to welcoming you back on your next road trip! Bests, Jim
Clean, quiet, good parking, soft sheets, friendly and helpful staff. Just wish the room could have gotten a little bit cooler.
Dear Juliromanelli, Thank you for your feedback! We're glad you enjoyed the cleanliness, quiet atmosphere, good parking, soft sheets, and our friendly staff. We appreciate your input about the room temperature and will look into it. We hope to welcome you back soon! Bests, Jim
Could be better. Breakfast and service were great. Other guests were major problem. Not a good value overakl.
Dear rcsharontx, Sounds like you had a mixed experience. It's great to hear you enjoyed the breakfast and service, but dealing with other guests can really impact a stay. We appreciate your feedback. Please come back and give us another chance to give you a great experience. Bests, Jim
Very clean hotel!!!! Comfortable bed. Awesome staff. Great breakfast!!!! They strive to make sure you feel comfortable and relaxed. I would advise anyone vacating in Hot Springs to stay there. They even hand out maps and explain where things are located. They are located on the street where everything is located.
Dear Billie, Thank you for your enthusiastic review! We're thrilled to hear that you had a relaxing experience with us. We're delighted that you found our hotel very clean with comfortable beds and enjoyed our awesome staff and great breakfast. Providing excellent service and ensuring our guests feel comfortable and relaxed is our top priority. We appreciate your recommendation to others vacationing in Hot Springs and hope to welcome you back soon! Bests, Jim
First, we left a hotel up the road due to a horrible experience... I was scared this might be the norm for the area. When we checked in at the Best Western the staff greeted us with understanding and truly made me want to almost cry with relief! Everyone had a smile and was incredibly nice. The room was cozy, the bed was comfy, and I slept comfortably all night. No noise at all. The breakfast was stellar! Angie, who was serving breakfast took the time out of her day to speak with us beyond just the normal conversating. We are looking to long distance relocate and she helped guide us in the right direction :-) they truly get a 5+ star A+ review from us.
Dear Charley, Thank you for sharing your experience with us! We're thrilled to hear that we could provide you with a positive rebound stay after your previous experience. It's wonderful to hear that our staff greeted you with understanding and made you feel relieved. We're glad you found our room cozy, bed comfy, and had a comfortable night's sleep with no noise disturbances. We're delighted that you enjoyed our stellar breakfast and that Angie went above and beyond to assist you. We truly appreciate your stellar review and hope to welcome you back again soon! Bests, Jim
The breakfast was amazing!!! Super nice staff, very clean rooms, nice an clean swimming pools. Roomy rooms, just wished they had pull out couches for family's that staying in one room!! But besides that had a good experience, very accommodating, parking lot was very clean to.
Dear Chelsea, Thank you for your glowing review! We're thrilled to hear that you enjoyed our amazing breakfast, friendly staff, clean rooms, and refreshing swimming pools. Our Family Suite does have a pull out sofa for larger families, but that room is much larger. Our standard rooms aren't physically large enough to add a sofa bed in them. We're glad you had a good experience overall and found our accommodations accommodating. We look forward to welcoming you back soon! Bests, Jim
I would like to give this hotel a much higher rating because there are many good things about it. The location is good,across from the horse track/casino, the hotel staff are all very nice and the breakfast was good but I specifically requested a nonsmoking room and the room reeked of cigarettes. They gave us some air freshener to spray and claimed that we were in the non smoking section. I didn't know that hotels even had smoking rooms anymore. Anyway, that is the reason for my less than great review. I hate to do that because the employees were so nice.
Dear Uniquegirl, Thank you for sharing your experience. We appreciate your positive feedback on the location, staff, and breakfast. We apologize for the inconvenience with the room odor despite your non-smoking request. We'll address this matter promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved stay. Bests, Jim
Your staff was excellent! Stormy and Leslie at the front desk were wonderful! The ladies serving breakfast, Alisa and Angie are sweet, caring and a joy to talk to. I can now give you a 5+. I forget to send this yesterday. Is it 200 characters now?
Dear GoPlaces, BTW, love the name! Thank you for your kind words and feedback! We're thrilled to hear that you had an excellent experience with our staff. Stormy, Leslie, Alisa, and Angie will be delighted to receive your compliments. Providing exceptional service is our top priority, and we're glad we could exceed your expectations. We look forward to welcoming you back for another wonderful stay in the future! Bests, Jim
Lady at front desk was very welcoming and happy to assist us with questions about things to do in HotSprings. Room was clean and ready when we arrived. They even checked in with us during our stay to see if we needed anything. Breakfast was delicious and service was great!
Dear Maps, Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us. We're delighted that you found our rooms clean and appreciated our excellent service. It's fantastic to hear that our front desk staff were welcoming and helpful, and that you enjoyed our delicious breakfast offerings. We strive to provide top-notch service to all our guests, and we're glad we could exceed your expectations. We hope to welcome you back for another enjoyable stay in the future! Bests, Jim
Love this place! Beds are comfortable, employees super nice and convenient to everything. We will definitely be coming back…. Don't let me forget the breakfast they serve. There is something for everyone and it is really good and staff super friendly
Dear Daydream, Thank you for your wonderful review! We're delighted to hear that you love our place and found our beds comfortable, employees super nice, and location convenient. We're glad you enjoyed our delicious breakfast offerings and found our staff super friendly. We can't wait to welcome you back on your next visit! Bests, Jim
Nothing spectacular about this hotel as far as the room. Queen beds are more full-size. Does have a mini fridge, microwave, and a small table with 2 chairs. As well as a work space/desk with chair. Wifi worked great. There were a few hairs in the shower, not the end of the world. But definitely nothing here that screams come back soon. Except for the staff. Particularly the young lady who checked us in, I didn't get her name, very polite and informative and MOST of all the woman doing the breakfast. Her name was Julie. I'm traveling with my 2yr old daugter. (If you've never done so, alone, as a first time parent...it's difficult at times.) Julie fixed me up. The breakfast is dine in only but they do keep some to go boxes. She quickly offered this as a solution when I noticed the sign and said oh, I'm sorry, I didn't know it was dine in only, my toddler is asleep in the room. She asked what I'd like and then suggested some juice in the coffee cups because of a lid and then she had a square of cardboard to use as a carrying tray. She remembered me the following more and I showed up tray in hand. She asked about our adventures from yesterday and wished us safe travels today. For no other reason than Julie will I stay at this hotel again if I'm ever in the area. Thanks for your kindness and help, Julie!
Dear Adam C, Thank you for sharing your experience with us! We're glad to hear that you found our hotel clean, friendly, and worth the price. We're delighted that our staff, particularly Julie, made a positive impact on your stay. We'll be sure to pass along your kind words to her. We hope to have the pleasure of welcoming you back in the future! Bests, Jim
Awesome front desk ladies. Good price and it was very clean, I like that it's gated with one way in one way out. Less of chance having your vehicle broken into Good location. It wants 200 characters so I'm adding more text to hit 200 almost there. Made it
Dear Dustin, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our front desk staff and found our hotel clean and well-priced. We're glad you appreciated our added security and our convenient location. We look forward to welcoming you back for another great stay in the future! Bests, Jim
This was the best place I've stayed in. Everyone that works there is amazing. Friendly, helpful, and very accommodating. The breakfast was hot and fresh. It's right across from Oaklawn, and close to down town. I would recommend this to anyone and this will be where I stay for my next trip there.
Dear Cheri, Thank you for your fantastic review! We're thrilled to hear that you loved your stay with us and found our staff amazing, friendly, and accommodating. We're glad you enjoyed our hot and fresh breakfast offerings and appreciated our convenient location near Oaklawn and downtown. We truly appreciate your recommendation and look forward to welcoming you back for your next trip to the area! Bests, Jim
All staff were very pleasant and helpful. Room very clean and comfortable . Thank you all very much . Excellent breakfast . Location centrally located. Thanks ! Plenty of parking and easy access . I would refer to a friend positively . I would definitely stay on a return trip to HOT SPRINGS .
Dear David, Thank you for your lovely review! We're delighted to hear that you enjoyed your stay at Best Western Winners Circle in Hot Springs, Arkansas. We're glad our staff, cleanliness, breakfast, and location met your expectations. We appreciate your kind words and look forward to welcoming you back on your next trip to Hot Springs! Bests, Jim
The over the top staff and dog park make this hotel !! Fenced in dog park was very clean. Our room was comfortable and clean.
Dear Kirk H, Thank you for your positive review! We're glad you and your furry friend enjoyed our pet-friendly amenities and found your room comfortable and clean. We look forward to welcoming you back for another great stay! Bests, Jim
We enjoyed our stay. Clean, convenient and friendly. Comfortable bed. Breakfast was delicious and the women serving were so friendly, kind and helpful. Check in was easy. Front desk friendly, efficient and helpful. My daughter and I stayed here together and celebrated mothers day weekend. Felt very safe at all times during our stay. We had made request for room location and they were perfect. Pool nice and clean. Well definitely be back. Thank you!!
Dear Curious, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay and found everything clean, convenient, and friendly. It's fantastic that you felt safe throughout your visit and that our staff made you feel so welcome, especially during such a special occasion as Mother's Day weekend. We're delighted that you enjoyed our comfortable beds, delicious breakfast, and the cleanliness of our pool. We can't wait to welcome you and your daughter back for another great stay soon! Bests, Jim
The ladies at the front desk were great! Welcomed us and was very helpful with finding the place we were going. Their biscuits and gravy in the morning was probably some of the best I have ever had. The rooms were very clean and nice. I will definitely be staying there again.
Dear Thomas, Thank you for your glowing review! We're thrilled to hear that our front desk team made you feel welcomed and provided helpful assistance during your stay. It's fantastic that you enjoyed our delicious biscuits and gravy – we're delighted they left a lasting impression! We're also glad you found your room clean and comfortable. We can't wait to welcome you back for another great stay soon! Bests, Jim
Wonderful place Everyone was so friendly and the room was very nice Loved the balcony and the bed was very soft and pleasant Lady that was serving breakfast was super nice !! Did not get her name unfortunately Thank you for a great night in Hot Springs Location is perfect to visit Oaklawn
Dear prranch8250, Thank you for sharing your wonderful experience with us! We're thrilled you enjoyed our friendly staff, comfortable rooms, and the added bonus of a balcony. It's great to hear that you found the bed to be soft and pleasant for a restful night's sleep. We'll make sure to pass along your compliments to the breakfast attendant, even if her name eluded you this time. We're delighted you had a great night in Hot Springs, and we hope to welcome you back soon for another perfect stay! Bests, Jim
From the beginning to the end was a wonderful experience. The room was clean also the bed was very comfortable and last but not least the hot breakfast was very very warm and delicious also the ladies doing all the service Alisa, Julie and Angie but most of all Alisa want over the top GREAT my husband is very picky about his eggs and for him to want more eggs you ladies keep up the great work.
Dear Diana, Wow! We're beyond thrilled to have been a part of your special anniversary celebration! It's wonderful to hear that from start to finish, your experience with us was nothing short of fantastic. Clean rooms, comfy beds, and delicious breakfast – what more could one ask for? We'll be sure to pass along your kind words to Alisa, Julie, Angie, and the entire team. Thank you for choosing us to make your anniversary memorable, and we hope to welcome you back for many more special occasions in the future! Bests, Jim
Amazing service always on top of housekeeping. Love the text service! Breakfast was okay, the biscuits and gravy were the best!!! Shuttle service may be something to consider for future. Love the location, next to and walking distance of Casino.
Dear Raquel, Thank you for the awesome feedback! We're thrilled you enjoyed our top-notch housekeeping and the convenience of our text service. Your suggestion about shuttle service is duly noted for future improvements. We're glad you liked our location. We hope to see you again soon for another fantastic stay. Bests, Jim
Rooms are just what you need for a stay in Hot Springs. Easy access to anywhere in town and several things to do within walking distance. Wonder Staff
Always clean, comfortable. The cooks and servers always have a delicious hot breakfast and are always available to help serve or assist with travelers needs . The rest of the Staff is amazing and friendly. Front desk always helpful in offering suggestions about local sites.
Dear Julie, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed our prime location, immaculate rooms, and exceptional service. We strive to provide a memorable stay for all our guests, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon and thank you for recommending us! Bests, Jim
Very impressed with Best Western Winners Circle, Hot Springs AR. Special thanks to "Glenda" at the front desk for making us feel happy to drop by on our return travels. She was friendly and helpful. Another special person on the Winners Circle team is "Alisa" who managed the free breakfast during our stay. Alisa has taken the extra care to ensure the scrambled eggs were perfect. My wife and I were impressed with the extra efforts on her part to ensure the breakfast was great. Thank you Alisa for your attention to detail!
Dear Mark, We're thrilled to hear about your wonderful experience at Best Western Winners Circle! It's fantastic to know that Glenda and Alisa went above and beyond to make your stay memorable. We'll be sure to pass along your kind words to them. We pride ourselves on providing excellent service and delicious breakfast options, and we're delighted that you enjoyed both aspects of your stay. Thank you for choosing Best Western Winners Circle, and we look forward to welcoming you back on your next travels! Bests, Jim
Great breakfast, free parking, accommodating to their guests, very friendly staff. Right across the street from the track and casino. Very convenient.
Dear 112Geno, Thank you for sharing your positive experience while staying at the Best Western Winners Circle! We're delighted to hear that you enjoyed our breakfast, complimentary parking, and accommodating service. Our team takes pride in providing a friendly atmosphere for all our guests. We're glad you found our location convenient, being right across from the track and casino. We hope to welcome you back again soon! Bests, Jim
This is our go to hotel when in Hot Springs Very friendly staff Clean rooms and pool Excellent hot breakfast
Dear Cynthia, Thank you for your continued loyalty! We're thrilled to hear that you find our staff friendly and our rooms and pool clean. Our hot breakfast is prepared with excellence to ensure you start your day right. We appreciate your support and look forward to welcoming you back on your next trip to Hot Springs! Bests, Jim
Nice and Clean rooms. The beds were wonderful after a long trip. Staff was fantastic. Will always stay here when we are passing through. Seen the horse races were going on so we stayed 2 nights. Breakfast was good and the location was excellent
Dear Kim, Thank you for your fantastic review! We're delighted you enjoyed our clean rooms, comfy beds, and friendly staff. It's great to hear you had a good breakfast and loved our location near the horse races. We look forward to welcoming you back! Bests, Jim
The cleanest and best place I have stayed at in a long time!It's very quiet,the front desk worker was so sweet!If I ever stay in Hot Springs again this will be my go to place.
Dear Marquitta R, Thank you for your fantastic review! We're thrilled you found our hotel to be the cleanest and best place you've stayed at in a long time. It's wonderful to hear you appreciated the peaceful atmosphere and our sweet front desk staff. We can't wait to welcome you back as your go-to place in Hot Springs! Bests, Jim
Honestly perfect. Nice and friendly. The breakfast was 10/10. Couldn't ask for more. Definitely will be coming back next time I'm down that way
Dear Brian, Thank you so much for your glowing review! We are thrilled to hear that you found your stay with us to be perfect and that our staff's friendliness made a positive impression on you. It's wonderful to know that you enjoyed our breakfast offerings – we strive to provide a delicious and satisfying breakfast experience for all our guests. We can't wait to welcome you back next time you're in the area! Bests, Jim
The breakfast was above average !! Truly enjoyed it. The bed was very comfortable, very clean. We called for reservations at the last minute and were able to get in. We walked two blocks and crossed the street to get to the race track. All of the staff were very nice, very accommodating. Will definitely stay there again.
Dear Judy, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our breakfast and found our beds comfortable and clean. It's wonderful to know that our last-minute reservation process worked well for you and that our location near the race track was convenient. Our team strives to provide excellent service, and we're delighted that you found them accommodating and friendly. We can't wait to welcome you back on your next visit! Bests, Jim
The hotel is your basic Best western, but the staff is what sets it apart! We will stay here again just because of them! Glenda was the sweetest front desk lady I've ever met. I booked through Expedia, and didn't specify a non smoking room. Glenda put us in another room even though she didn't have to. Our room was clean and spacious. Alisha who worked the breakfast was equally sweet and helpful. We would definitely return.
Dear WildHaireAventures, Thank you for your wonderful review! We're thrilled to hear that our staff, especially Glenda and Alisha, made your stay memorable. Providing exceptional service and ensuring our guests feel valued are top priorities for us. We're glad you enjoyed your clean and spacious room and I'm happy that we were able to make the room change. We look forward to welcoming you back for another enjoyable stay in the future! Bests, Jim
The place smells like smoke . Rooms look like 1980 . Small showers and old . Only thing that's good there is the breakfast. Great ladies and breakfast. The rest is bad …. If you want to smell like smoke it's your place to stay . The front desk has great girls. But the smoking needs to go!!!
Dear Keith H, We're deeply sorry to hear about your disappointing experience from almost a year ago. Why did you just now feel compelled to say anything about it? Providing a comfortable and pleasant stay for all our guests is our top priority, and we apologize for falling short of your expectations last May. We appreciate your kind words about our breakfast and front desk staff. However, we take your feedback about the smell of smoke and the condition of the rooms very seriously, this was addressed a long time ago. We hope to have the opportunity to regain your trust in the future. Bests, Jim
Very clean, quiet room. Beds and pillows really comfy. Lots of amenities available for guest use. Excellent breakfast and all staff very pleasant and helpful. Were in town to see the eclipse. Great location close to casino and businesses. Short drive to downtown Hot Springs and the National Park.
Dear Erika, It sounds like you had an incredible stay! An awesome location coupled with outstanding service can truly elevate a hotel experience. Neat and clean rooms are always a plus, and having plenty of breakfast options adds to the convenience. Recommending us speaks volumes about your satisfaction. It's wonderful to hear that you had such a positive experience overall. Thank you for sharing and we look forward to your next visit! Bests, Jim
Great place to stay in Hot Springs when attending the horse races! The rooms were very clean. The staff were all super helpful. We enjoyed being able to walk to Oaklawn for the horse races and casino! We will certainly stay here again in the future!
Dear Murry H, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our location convenient for attending the horse races at Oaklawn. It's wonderful to know that you found our rooms clean and our staff helpful. We look forward to welcoming you back on your next visit to Hot Springs! Don't hesitate to reach out if there's anything we can do to make your future stays even more enjoyable. Bests, Jim
The Good: I reserved the family room which had more than enough room with two king beds and a separate area that had a fold out full-size sofa that made out unto a bed, comfortable chairs and a TV in each room. The pillows and beds were the best and we love sitting at the table and chairs to eat our takeout. The price for the room was high ($358/night), but I wanted my grandchildren and husband to enjoy our only vacation planned for some time. They enjoyed the breakfast, but I stayed in my room for the following reason. The Bad: When reserving the room on BW website, I requested that I need the family room to be downstairs with NO stairs as I am disabled and have to use a walker. I will note that their website has no info stating that the family room is "upstairs only" which would have been the right thing to do. The Ugly: Upon checking in I was told that the family room is upstairs and there is only one family room on the property. I was given a stern comment when I told them I had specifically asked for the room to be downstairs only. I was not contacted about my request. As a result, I had to get help lifting my legs one at a time up 6 stairs and another 16 stairs each trip out of our room to get to our room! I never received an alternative solution. I'm not sure if some of this property is not ADA compliant, the trip to the family room certainly is not.
Dear debramathis1956, Thank you for sharing your detailed feedback with us. We're pleased to hear that you found the family room spacious and comfortable, and that your grandchildren and husband enjoyed their vacation. However, we deeply apologize for the inconvenience and frustration you experienced regarding your request for a downstairs room. It's disheartening to learn that our website lacked clear information about the room's location, and we understand the importance of accessibility for all guests. We regret any discomfort caused by the stairs. I will be contacting Best Western to make sure that this room type specifies that it's upstairs. We do have many ADA compliant rooms, however, the family suite is not one of them. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more seamless experience. Bests, Jim
Alisa, Donna & Julie were absolutely incredible. Their customer service could not b improved upon--- smiling, looked you in the eye, they gave clear instructions, brought food to your table, listened to your food order & gave you exactly what your wanted, offered to get you anything else you wanted & cleaned up your mess!❤️ I will go back because of the way these 3 ladies work ethic!
Dear Robert B, Thank you for your wonderful review of your experience here at the Best Western Winners Circle! We're thrilled to hear that Alisa, Donna, and Julie provided you with exceptional customer service during your visit. It's heartwarming to know that they went above and beyond to ensure your dining experience was top-notch, from taking your order to clearing up afterward. We're grateful for your recognition of their hard work ethic and dedication. We can't wait to welcome you back for another delightful experience! Bests, Jim
My wife and I travel to the Crater of Diamonds in Murfreesboro at least once a year for several days but we always stay at Winners Circle in Hot Springs because of Elisa &company who runs the kitchen. Rooms are always clean and neat. Checking in and out is always smooth.
Dear Clint, Thank you for your glowing review! We're thrilled to hear that you enjoyed our breakfast offerings and found great value in your stay. It's wonderful to know that Alisa and our team in the kitchen made your experience memorable. We're glad to hear that our rooms were clean and checking in and out was smooth. We appreciate your loyalty and look forward to welcoming you back for another enjoyable stay during your annual trip to the Crater of Diamonds State Park! Bests, Jim
This property is very convenient to Oaklawn Park and Casino. Older, but well kept and maintained. Staff very friendly and helpful. Rooms are not huge, but fine for a good night's rest. Breakfast is good with plenty of options. If you are going to the races or the casino, this is a great option to stay.
Dear Captbigguy, Thank you for your positive feedback! We're delighted to hear that you found our property convenient for visiting Oaklawn Park and Casino. While our property may be older, we take pride in its upkeep and maintenance to ensure a pleasant stay for our guests. It's wonderful to know that you found our staff friendly and helpful, and that our breakfast offerings met your expectations. We appreciate your recommendation and look forward to welcoming you back for another great stay, especially if you're planning to attend the races or visit the casino again! Bests, Jim
We love the convenience to the track and casino. We always eat or get cocktails at Rocky's and crosswalk bar. Breakfast is wonderful. Both hot and cold fresh choices. We have been staying here for years. Overall is an older hotel but clean and has had some updates
Dear Vonda H, Thank you for your continued loyalty and for taking the time to share your experience with us! We're delighted to hear that our proximity to the track and casino adds to your enjoyment of your stay. It's wonderful to know that you consistently enjoy dining and cocktails at Rocky's and Crosswalk Bar. We're glad you appreciate our breakfast offerings, and we're pleased that you've noticed our efforts to maintain cleanliness and make updates to enhance your experience. We look forward to welcoming you back for many more years to come! Bests, Jim
My cousin and I had to find a last minute hotel in Hot Springs and this one had availability!! The lady at the desk (we forgot her name) was the BEST! She was so kind and funny and brightened our night (it was a very long night). Then, in the morning, we went to breakfast and Alisa and Donna served us. They were AWESOME!! They were so welcoming and cared for us like we were family. I have never been to a hotel breakfast quite like this. It is one I will never forget and, if I have the chance, I will be back!! Love you Alisa and Donna and desk lady. From Chicago girls. AKA traveling all 50 states girls, AKA Kelsey and Olivia :-) Thanks again!!!
Dear Kelsey and Olivia, Thank you so much for your heartfelt review! We're thrilled to hear that Alisa, Donna, and our front desk staff made your last-minute stay in Hot Springs memorable. It warms our hearts to know that their kindness and hospitality brightened your night and morning. We're glad you enjoyed our breakfast and felt cared for like family. We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon! Bests, Jim
The hotel was ok, nothing special, but was clean and Oaklawn Racetrack and Casino were right across the street. The traffic noise was loud, but thankfully we were at the rear of the property so it was not too loud. We had a AARP rate of $98 that we booked online weeks ahead of time, but upon checking out, we were charged $150 for the second night. The desk clerk said they always do that. I even asked about the two rates being on the check in sheet and when I pointed to the $98 rate and asked if this is what I was being charged, the clerk responded yes it is....but failed to tell me the other rate would be for the second night. I should have read the entire check in sheet before signing. Lesson learned...I will now read (especially if 2 rates are listed) the check in sheet and more specifically asked what rates will be charged for two night.
Dear Shortstack J, Thank you for sharing your experience with us, and we apologize for any confusion you encountered during your stay. While we're glad to hear that you found our hotel clean and conveniently located near Oaklawn Racing and Casino, we regret that you feel like that you were not fully informed about our rates upon check-in. We strive to be transparent about our pricing, rates can be different every night and that's why your reservation had different rates listed for each day. We always honor the rates on the reservation even when the rates for a given night have gone up. We appreciate your business and hope to have the opportunity to welcome you back for a more seamless experience in the future. Bests, Jim
Great location! Room was nice, spacious and very Clean! Beds were comfortable, good nights sleep. Receptionist was Outstanding!! I think her name was “Stormy” She was so Kind and even though she was very busy she made sure everyone was greeted with a Smile and given the best checkin experience possible. Breakfast selection was Great and the Women working the buffet were Friendly and Hospitable! Highly recommend this location and would definitely stay here again!
Dear daviejen, Thank you for your wonderful review! We're thrilled you enjoyed your stay, from our convenient location to the clean and comfortable room. Stormy, our receptionist, and our breakfast staff will be delighted by your kind words. We can't wait to welcome you back! Bests, Jim
Initially, I wasn't happy that the room smelled like a 3-pack a day smoking habit, but I got used to it pretty quickly. Everything is very clean and very nice. Maybe in my top 5 hotels I've ever stayed in. 5 stars. The free breakfast is easily the best damn breakfast at any hotel I've ever been to.
Dear Freedom, Thank you for your feedback! We apologize for any inconvenience caused by the initial smoke smell in your room. However, we're glad to hear that you found our accommodations to be very clean and nice, and that you quickly adapted to the situation. We're thrilled to know that we rank among your top 5 hotels and that you enjoyed our complimentary breakfast. Your satisfaction is important to us, and we appreciate your positive review and 5-star rating! We hope to have the pleasure of welcoming you back for another great stay in the future! Bests, Jim
Hospitality is their business and they clearly understand the meaning of the word. From check-in, Perhaps the best breakfast in Best Western to check out & parking for Oak Lawn Race track which is directly across the street, what ever you ask for, the answer is probably "we can"!
Dear Cheryl, Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with us and that our hospitality exceeded your expectations. Providing exceptional service is our top priority, and we're delighted that you found our staff accommodating from check-in to check-out. We're also glad you enjoyed our breakfast offerings and found our location convenient for Oaklawn Race Track. We truly appreciate your kind words and look forward to welcoming you back again soon! Bests, Jim
We always stay here and love it! Rooms are clean and homey. The beds are comfortable. Staff is super nice! We love the breakfast and the ladies are amazing! The track is right across the road. I definitely recommend staying here! Funny story. We tried turning on the tv and it wouldn't work. We went and got help and one of the staff came to see what was wrong. In the end someone stole the power cord to the tv. We all laughed as she got another cord and replaced it.
Dear Connector, Thank you for your loyal patronage and wonderful review! We're thrilled to hear that you always enjoy your stays with us. It's fantastic to know that you find our rooms clean, comfortable, and homey, and that you appreciate our friendly staff and delicious breakfast. We're delighted that our proximity to the track adds to your overall experience. Your recommendation means the world to us, and we look forward to welcoming you back again soon! Bests, Jim
This is my second stay at this hotel, and it was very pleasant. Hotel staff are very friendly and helpful. The room was clean, and well furnished. Parking was available in front of my room for convenience. Parking lot was well lit. The morning breakfast was good, and filling.
Dear KaerukunZ, Thank you for your glowing review! We're delighted to hear that you had another pleasant stay with us. Our friendly and helpful staff strive to provide excellent service, and it's wonderful to hear that they met your expectations. We're glad you found your room clean and well-furnished, with convenient parking right in front. It's great to know that you enjoyed our breakfast offerings as well. We appreciate your continued support and look forward to welcoming you back for another winning stay! Bests, Jim
The ladies at the breakfast buffet, Alissa, Donna,andJulie are knocking it out of the park.and so. Is t h e rest of t h e staff. We were there on a motorcycle trip and needed to air up a tire the maintenance man brought over a compressor and we were back on the road . This place is impressive. Thanks for all you do.
Dear Tom, Thank you for your wonderful review! We're thrilled to hear that you had an amazing stay with us. We're proud of our dedicated staff, including Alissa, Donna, Julie, and our maintenance team, who go above and beyond to ensure our guests have a fantastic experience. It's fantastic to hear that they were able to assist you with your motorcycle tire and get you back on the road swiftly. We appreciate your kind words and look forward to welcoming you back for another impressive stay in the future! Bests, Jim
Everything was good. Room was clean, breakfast was good, check in and out was easy. All of the staff, from the front desk to the people cleaning the rooms to the people cooking and serving breakfast was top notch.
Dear cmorioles, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and found everything to your satisfaction. It's great to know that you appreciated our convenient location, clean rooms, and delicious breakfast. We take pride in our team's dedication to providing excellent service, and we're delighted that you found everyone from the front desk to the breakfast staff to be top-notch. We hope to welcome you back again soon for another enjoyable stay! Bests, Jim
Was a great stay,we love staying there,very comfortable and the hospitality is wonderful, we will be back,we have stayed a few times before,thank you for the kindness and stay,very clean rooms and comfortable beds and pillows,love the dog park for my pet,and provided bags for my pet,great breakfast!!!!
Dear Mobile, We're thrilled to hear that you had a great stay with us! Thank you for your kind words and continued loyalty. We're delighted you found our accommodations comfortable, our hospitality wonderful, and our amenities satisfactory. We can't wait to welcome you back for another enjoyable stay! Bests, Jim
Overall very satisfied. Room rate was good. Room was very nice, clean and spacious with amenities. Good hot breakfast. Friendly staff NOTE: Only negative which was not a big deal was we had a bottle of wine we had just purchased and ask attendant for a wine bottle with a cork opener, but she said she was sorry she didn't have one. I guess looking back we should of bought an opener when we purchased the wine. When we were informed BW didn't have one we decided we didn't want to dress and go back out to find a opener somewhere as it was late and we were tired. Just thought it would of been something that the BW facility would of had. We didn't get to enjoy our wine we had just bought. Sometimes little things are big things.
Dear Climber, Thank you for your positive feedback! We're thrilled you enjoyed your stay and found our room, amenities, and breakfast satisfactory. We apologize for the inconvenience regarding the wine bottle opener. We appreciate your business and hope to have the opportunity to welcome you back in the future. Bests, Jim
We have used this hotel when we have needed to travel to Hot Springs for medical appointments. Our stays have been a great experience. Very helpful staff, very clean rooms, and a quiet environment in the surrounding area. We will continue to stay here whenever we need a place to stay in Hot Springs. Great location for access to whatever we may need.
Dear Denisezator, Thank you for your loyalty and for sharing your experience with us! We're thrilled to hear that you've had consistently great stays with us during your visits to Hot Springs for medical appointments. It's wonderful to know that you find our staff helpful, our rooms clean, and our location convenient for your needs. We look forward to welcoming you back during your future visits to the area. If there's anything we can do to make your stays even better, please let us know! Bests, Jim
Very clean, older motel with a high quality remodel and many updates. Reservations were easy to make online, desk staff were courteous and efficient, and the room was clean and welcoming. Our king bed was very comfortable and we appreciated the in-room table and two chairs to comfortably use our laptop or eat a quick snack. The large TV had DirecTV cable and it was user-friendly unlike TVs in other motels. I look forward to their deluxe hot breakfast in the morning. It was really great the last time we stayed here about 4 years ago. Definitely consider this fine lodging in your next visit to Hot Springs, AR.
Dear Edigretchen, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our hotel to be a gem. We're glad you appreciated our friendly staff, high-quality remodel, and convenient amenities. It's fantastic to know that you found your room clean, comfortable, and equipped with everything you needed, including a spacious work area and a user-friendly TV. We're thrilled you're looking forward to our deluxe hot breakfast in the morning. We can't wait to welcome you back and provide you with another great experience during your next visit to Hot Springs, AR! Bests, Jim
Great place to stay! Staff is very friendly, great breakfast and coffee, and just a short walk across the street to the horse races and a NON smoking Casino. Great place to just get away for a weekend!
Dear fOurleggs, Thank you for your kind words! We're thrilled to hear you had a great stay with us. It's wonderful to know you enjoyed our friendly staff, delicious breakfast, and convenient location. We're delighted you found our hotel to be a perfect spot for a weekend getaway. We look forward to welcoming you back soon! Bests, Jim
The room decor was beautiful, the bed was HUGE, and we had a safe, fridge and microwave in the room. Very nice and clean. I felt safe and I enjoyed the complimentary breakfast provided the next morning. The staff was also very accommodating to us.
Dear Explorer, Thank you for sharing your experience! We're thrilled you enjoyed your stay. We're glad you appreciated the beautiful room, spacious bed, and amenities. It's great to hear you felt safe and enjoyed the complimentary breakfast. Our team strives to provide excellent service, and we're pleased you found them accommodating. We look forward to welcoming you back for another great experience! Bests, Jim
Extremely friendly staff and clean rooms. Great free breakfast is provided too. We always stay here when we go to Hot Springs for the races and to visit the casino. It is close to restaurants and bars making it easy to walk to these establishments.
Dear Kristie F, Thank you for your continued support and for sharing your positive experience! We're thrilled to have you back and delighted that you enjoyed your stay once again. Looking forward to your next visit! Bests, Jim
We stay here every year and as always, the staff is super friendly and helpful. One person in our party got sick and the staff were quick to help us. They used one of the golf carts to assist us with gettng her back to the room. The front desk staff even asked how she was doing the following day. Breakfast gals are all so sweet too.
Check in was easy, room was super clean, bed was comfortable, and we got a hot shower! Staff was super helpful and extremely courteous! This will definitely be our go to spot for all of our future trips!
Dear rndfranklin10, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm happy that you had a great experience and that you have found your home away from home. We look forward to your next visit. Bests, Jim
I'm 78 and have stayed in hotels and motels a lot. I have always enjoyed a free breakfast. They are pretty much the same. The biscuit and gravy is one of my favorites. Alisa and Julie at the Winners Circle are the absolutely best I have ever eaten. Evey hotel and motel should take lessons from these two wonderful ladies.
Dear Cody, Thank you for choosing to stay with us and reviewing your experience while visiting us. I'm glad that you enjoyed your stay and the complimentary full hot breakfast that we serve each morning. You're correct, those ladies really do take care of everyone like family. I don't know if the biscuits and gravy are the best in the world or not, but I do know that they are very, very good. We look forward to your return visit. Bests, Jim
We were there February 1-4th. Leaving the 4th. We stay there because the rooms are clean and across street from Oaklawn race track. The best reason is the wonderful breakfast prepared by Alisa/Jolie The food is so good and the ladies so friendly! Its a great place! C. Brite
Dear Cheryl B, Thank you for choosing to stay with us, and for your wonderful review of your experience. I'm happy that you enjoyed every aspect of your stay. If you are going to the race track we are very convenient since we are directly across the street. We look forward to your return visit. Bests, Jim
Clean rooms, excellent staff!! NO issues checking in or out! In fact, even during racing season, the staff made accommodations for a last minute addition of a handicapped person joining our party!! THANK YOU BEST WESTERN WINNERS CIRCLE, HOT SPRINGS, AR!!!
Kim, Thank you for choosing to stay with us, and for your review of your experience while staying here. I'm happy that you enjoyed your stay. We look forward to your return visit. Bests, Jim
Great staff. Super king bed, and the breakfast was very good. The motel has kept the units nice with clean carpet and nice paint!!! My wife and I slept well, the restroom was nice and clean. This gave us a good start to our day and our adventures!!!
Dear Ron ro R, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm happy that you had a excellent experience. We look forward to your next visit. Bests, Jim
The lady who checked me in was so cheerful and helpful. Valerie I think was her name. The room was spotless! And so Comfortable!!I was traveling alone for a funeral the lighting in parking lot I felt safe. I will be Back Location close to EVERYTHING.Thank you Elaine C.
Dear Elaine C., Thank you for choosing to stay with us, we appreciate your business. I happy that you had an excellent experience and that you felt very safe. We look forward to your return visit. Bests, Jim
The manager Melissa is rude!! I was overcharged for my stay… she threatened To place me on the abandoned list for there mistakes!! Melissa called my phone after my stay screaming about how she would take pay out of her employees check for mistakes she made…
This convenient downtown location has so many amenities it's had to list them all. I HIGHLY recommend this dog friendly hotel with its private dog park. Rooms are newly renovated and super clean. Hotel has a beautiful made to order breakfast in a dining room. Motor cycle riders will enjoy the bike wash. A sweet outdoor area with picnic tables and grill to use are available and pool. The employees here are many and took notch friendly. Cozy oasis. You are my #1 best western ever.
Dear Cathy, Thank you for choosing to stay with us and for your very favorable review, we appreciate your business. I'm glad that you had a great experience and enjoyed your stay here. We look forward to your return visit. Bests, Jim
Amazing customer service and great rooms and breakfast tastes great me and my family will always come back and stay at the great Best Western. We appreciate the employees and they way they are willing to make us feel like we're at home. Thank you.
Dear Pearl, Thank you for choosing to stay with us and for your very favorable review. We appreciate your business. I'm glad that you had a great experience during your time here. We look forward to your return visit. Bests, Jim
The room was so clean and fresh smelling and the beds are very comfortable.the people there are amazing and so friendly , this will be the only place I stay in hot springs ,I couldn't ask for any better.
Dear Beth, Thank you for choosing us for your recent lodging needs in Hot Springs, we appreciate your business! I'm happy that you loved the experience of your stay. We feel like our staff is a difference maker in making the experience the best it can be. We look forward to your return visit. Bests, Jim
The rooms were nice and clean but the customer service was everything. Kim and Leslie was very nice and professional. I appreciate the kindness. Will be staying again. Nice roomy bathroom. The lock box is a plus.
Dear Mimi P, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm very pleased that you found everything to your liking, especially our staff. They try really hard to make sure everyone has a great visit. We look forward to your return visit. Bests, Jim
Clean rooms, friendly staff, and great biscuits and gravy. I am making this trip regularly for business purposes and every time I go I am met with the same smiling faces. They have a great attitude at this hotel, and pride in what they do.
Dear Daydream, Thank you for continuing to choose to stay with us and for your very favorable review. We appreciate your business. I'm glad that you once again had a great experience during your time here. We look forward to your return visit. Bests, Jim
I was genuienly surprised. At first, I wasn't too happy about the price but little by little I started seeing the value. It is an inn style hotel. However, the service was top notch. The representatives were very understanding. I was running a little late to check out and they worked with me no problems. Beds are sensational. Breakfast is pretty good actually. The gym is so so but was able to get some cardio in. Very pleased. And it's not too far from the center
Dear Armando, Thank you for choosing to stay with us and for your very favorable review. We appreciate your business. I'm glad that you had a great experience during your time here. We feel like we are the best value in town! We look forward to your return visit. Bests, Jim
Friendly staff, clean rooms. Every time I come to Hot Springs, I stay here. Breakfast and kitchen staff phenomenal. A full cafeteria style breakfast. The staff go out of their way to make you feel special. You can tell they love their jobs. They are one of a kind.
Dear Rachel C., Thank you for continuing to choose to stay with us and for your very favorable review. We appreciate your business. I'm glad that you once again had a great experience during your time here. We look forward to your return visit. Bests, Jim
Everything was great !The staff,the rooms,comfy bed and pillows, the best breakfast. Sure enjoyed the pool. Close to everything. Washer and dryers sure came in handy. Anything you need ask at front desk ,and they are right on it. Will return
Dear Denise V., Thank you for choosing to stay with us and for your very favorable review, we truly appreciate your business. I'm happy that you had a great experience during your stay and enjoyed the many things that we have to offer. We look forward to your return visit. Bests, Jim
The hotel was in a great location close to everything. The staff were all exceptional and very helpful. Will definitely return. Highly recommend this hotel. The staff greeted us like we were old friends.
Angn00, Thank you for choosing to stay with us and for your very favorable review, we truly appreciate your business. I'm happy that you had a great experience during your short time here and that the location works well for you. We look forward to your return visit. Bests, Jim
Our rooms were clean and comfortable. The beds were great. The lady at the front desk, Leslie I believe, was very friendly and knowledgeable. The ladies in the breakfast room are fantastic. Julie, Alisa, and Donna. They are friendly, attentive, and entertaining. It's these people that make it worth coming back.
Dear Rick, Thank you for choosing to stay with us and for your very favorable review, we truly appreciate your business. I'm happy that you had a great experience during your short time here. Thank you for mentioning our staff, we love them! They love taking care of people and making sure that they have a great time while staying here. We look forward to your return visit. Bests, Jim
Nice, cool room. Quick check in. Friendly lady in the office. It was 100+ degrees outside. The lady in the office gave us several cold bottles of water. The hotel was directly across the street for our music outing. This morning, the ladies in the breakfast room were efficient and very friendly. Everything was clean, fresh, and we had a delicious breakfast.
Dear Sarah, Thank you for choosing to stay with us and for your very favorable review, we truly appreciate your business. I'm happy that you had a great experience during your short time here. Thank you for mentioning our staff, they love taking care of people. We look forward to your return visit. Bests, Jim
Clean rooms, friendly staff and great breakfast crew and food. The crew in the breakfast room were just the best. Good food and extra good service. I especially liked the juice in the small cartons...
Dear Stan, Thank you for choosing to stay with us and for your very favorable review. I'm happy that you had a great experience during your stay. Thank you for your business and we look forward to your return visit. Bests, Jim
This is my "go to" for the first night of a northbound road trip. Very convenient in a great location as it is an updated motel that is very well run and cared for. I recommend walking a very short distance to Rocky's Corner for lunch or dinner.
Dear 64 squares, Thank you for choosing to stay with us and for your very favorable review, we truly appreciate your business. I'm happy that you had a great experience during your stay. I'll agree with you, Rocky's next door is the bomb! We look forward to your return visit. Bests, Jim
The staff was amazing! Best breakfast hands down! Great location for magic springs! We got the mini suite with our kids and it occupied us great! The room were so clean. I never stayed somewhere that was that clean before. Me and my family travel a lot. This was the best experience ever!
Dear Amaya, Thank you for choosing to stay with us and for your very favorable review, we appreciate your business. I'm glad that you had a great experience during your time here. I'm happy that you were pleased with the suite that you had for your family. We look forward to your return visit. Bests, Jim
This is the second time my wife and I have stayed at this property. Since our first time, there has been remodeling and updating done to the hotel. On this trip we found the hotel to be clean and well-appointed. Our bed was super comfortable and the room was VERY quiet, even though the hotel was relatively well-booked. From the front desk to housekeeping, all of the staff was friendly and helpful. The breakfast was extremely good. The hotel is conveniently located and we enjoyed our two-night stay. We plan to return anytime we are in Hot Springs.
We expected downtown sounds, but didn't realized we were getting a dingy cheap motel experience with the Best Western name. Felt rushed with check in, found food crumbs in our sheets and broken tile in threshold of the bathroom. Also, expect to have minimal space for driving through the lot. My mini van struggled to manuever around parked trucks that were on the corner spaces. Honestly, I expected it to be a little better since we were staying at a BW. Felt more like some cheap hotel in the bad part of town. Also, why would you tell your guests that you've made fun of guests because they locked themselves out on the private balcony, so don't do it???
Dear smcclaskey08, Thank you for choosing to stay with us, we appreciate your business. We love hearing directly from our guests. I'm sorry that we didn't meet your expectations. We would still like to invite you back and would look forward to your return visit where we hope to earn a higher rating. Bests, Jim
My husband and I booked a impromptu weekend trip in order to visit Magic Springs. I chose this hotel because it had smoking rooms, was closer to the park, and it was pretty centrally located to other sites and attractions. I love the fact that they text you to do an pre-check in. This is super helpful as it speeds up the process upon arrival. I also love the fact that you receive a text each day asking if you need anything. The staff was extremely polite and courteous. The breakfast was very good also. The staff actually bring your food to the table. The room was worth the price. I will definitely lodge here again.
Dear chastitymccray, Thank you for choosing to stay with us, we appreciate your business. We love hearing directly from our guests. We look forward to your return visit. Bests, Jim
Very welcoming staff and a good pool area but the room itself was tired. Breakfast was disappointing in no toast available but the staff were all lovely and accommodating. It's a car ride away from historic district but offered good value for money
Dear ellebeehome, Thank you for choosing to stay with us, we appreciate your business. We love hearing directly from our guests but just so you know, the room that you stayed in was renovated less than 9 months ago. I'm sorry that you found the breakfast "disappointing" when we feel like we serve one of the best complimentary breakfast offerings in town. We serve hot eggs, bacon, sausage, waffles, danish, oatmeal, cereals, biscuits and gravy, potatoes, along with all kinds of juices, milk, and coffee. I feel like surely there was something there that you could eat. We look forward to your return visit where we hope to earn a much higher rating. Bests, Jim
This is one of the best, hospitable hotels we have stayed in!! Everyone at front desk is super nice. It's biker friendly w/ a bike wash. Wonderful breakfast in mornings & the lady who serves it is absolutely refreshing. Highly recommend!!!!
Dear Amberly J, Thank you for choosing to stay with us and for your very favorable review, we appreciate your business. I'm glad that you had a great experience during your time here. Thank you for mentioning our staff, they love helping people! We look forward to your return visit. Bests, Jim
It was a great experience. Your employees are fantastic. What a great crew you have working for your company. It was very clean and everything worked. I didn't have to ask for one thing. The room was stocked as it should be and everything was in working order.
Dear Mary, Thank you for choosing to stay with us and for your very favorable review, we appreciate your business. I'm glad that you had a great experience during your time here, especially with our staff. We look forward to your return visit. Bests, Jim
Its no coincidence their name is Best Western. Its always the best stay every time we stay here. The rooms are always roomy and comfortable and its a blessing that everything always works like it should. The beds are never too hard or too soft and you always have plenty of pillows that are "just right" to lay my head on. Count the pool, the spa and hot tub and exercise room and you are literally heaven on earth. Thank you for always being our safe haven and heaven every time we stay with BW. You are literally the rainbow to look forward too at the end of every day. Thank you for that and I dont mind saying BW is the ONLY hotel we have stayed with for the last 5 years and any & all future stays will be BW ONLY. You have spoiled us...and we love it! The free breakfast is always a bonus and your rewards program fantastic. Thank you for that
Dear Tony, WOW! I'm not sure that I've ever had a review any better than this one! Thank you for continuing to stay with us and for your very favorable review. As always, we appreciate your business! I'm happy that you consistently have great experiences during your time here. We look forward to your next visit so that we can serve you again. Bests, Jim
We chose this BW because of its location. We had never stayed at a BW. But we highly recommend this location to anyone who.is visiting the Hot Springs Ark area. The staff was very friendly and professional. We requested extra towels upon check in and they were there. The room was clean and cool upon our early arrival. We were to check in at 3 but we got there at 230 and they welcomed us. Adrianna (may be spelled incorrectly) checked us in. She was definitely on the job from towels at the pool to assisting customers at the desk. There was a elderly man who was having an issue. She patiently and discreetly took care of him. And without mussing a beat continued to her other duties.... Our stay was AWESOME.
Dear Voyager, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Rating your experiences during your stay is most appreciated. Thank you for mentioning our staff, Adriana is new to our staff but she is a jewel. We look forward to your return visit. Bests, Jim
Me and my family rented 2 separate rooms .Very clean and neat. All staff were kind and very knowledgeable of the town . They were super great with my grandchildren . I would definitely encourage others stay here
Dear Kathrynnava, Thank you for choosing to stay with us with your family, we appreciate your business. I'm glad that everyone in your large group had a great experience during your time here. We look forward to your return visit. Bests, Jim
The breakfast was great my kids love it wanted second we had a blast thanks again. The pillows were great as well made my sleep even better especially with kids getting a good rest after activities was the best.
Dear NorthStar, Thank you for choosing to stay with us, we appreciate your business. I'm happy that you and your kids had a great experience during your time here, especially the hot breakfast. We look forward to your return visit. Bests, Jim
Online the hotel was pretty nice, when we got there it was more of a motel setup. The room was small and it had a very stale smell upon entering, like no cleaning supplies had been used. The bench across from the sink was were flimsy, so I advised everyone to stay off of it.
Dear Muffinsmama, Thank you for choosing to stay with us, we appreciate your business. I'm sorry that we didn't meet your expectations. We look forward to your return visit where we hope to earn a much higher rating. Bests, Jim
This was a quick stop for us on the way Missouri and were pleasantly satisfied with our stay. Friendly staff, clean rooms, super comfortable beds, and great breakfast included. Didn't get a chance to enjoy the pool but heard it was cool and 9ft deep.
Dear Beth, Thank you for choosing to stay with us, we appreciate your business. I'm happy that the location worked out well for you and that you had a great experience during your time here. We look forward to your return visit. Bests, Jim
The breakfast ladies Alisa, Donna, and Julie are awesome!! I would stay her again just because of them. The breakfast of eggs, sausage gravy, biscuits, waffles, bacon and more is delicious, hot, and fresh. The stay overall was great. Clean room, plenty of nice fluffy pillows, and friendly 24 hour service at the front desk. Great location. Inside our room we could hear a little traffic noise and a bit of outdoor noise from other guests at the pool, etc.. on a Saturday night, but nothing that disturbed us. Always felt completely safe, and things quieted down a a reasonably early hour. Would definitely stay again. Really great deal and great experience.
Dear Mc T, Thank you for choosing to stay with us, we appreciate your business. I'm happy that you had a great experience with all of the amenities and staff during your time here. We look forward to your return visit. Bests, Jim
Would most definitely recommend this hotel. The staff were very friendly. Breakfast was hot and delicious. Bacon, sausage, fried potato's, eggs, biscuits, gravy and waffles. I was also impressed they served fruits, yogurt, cereal and juice. The rooms were clean and comfortable.
Dear BL, Thank you for choosing to stay with us, we appreciate your business. We love hearing directly from our guests. I'm glad that you had a great experience with the staff and that you loved the breakfast. We look forward to your return visit very soon. Bests, Jim
Everyone was so nice. Our room was comfortable. Our breakfast was wonderful even though the lady was all by herself she kept a smile on her face. We will stay again if we venture to Hot Springs. Thank you.
Dear Juanita K, Thank you for choosing to stay with us, we appreciate your business. I'm happy that you had a great experience especially with the staff during your stay here. We look forward to your return visit. Bests, Jim
Everyone we had contact with were all very friendly and always helpful. The breakfast staff were amazing and the food was very good. The room was clean and comfortable. We had a great vacation and look forward to coming back, thanks!
Dear Vacation, Thank you for choosing to stay with us, we appreciate your business. We love hearing directly from our guests. I'm glad that you had a great experience with all of the amenities and especially the staff during your stay here. We look forward to your return visit. Bests, Jim
When I searched for a room in the area price was a concern, the price was one of the best available thru multiple searches, the reviews were good so I took a chance because I already trust the Best Western name from previous experiences. The room was clean, the staff was friendly and checking in/out was a breeze!
Dear Traceytally, Thank you for choosing to stay with us, we appreciate your business. We love hearing directly from our guests. I'm happy that you had a great experience during your time here. We look forward to your return visit. Bests, Jim
Such a comfy bed. Clean room and great working air conditioner.The front desk people are extremely accommodating and enjoyed the pool plus nice atmosphere. Very nice place for families and seniors. Good parking and free. Great location for sure.Thankyou everyone!
Dear Trail, Thank you for choosing to stay with us, we appreciate your business. We love hearing directly from our guests. I'm glad that you had a great experience with all of the amenities during your time here. We look forward to your return visit. Bests, Jim
Wonderful staff who truly care about their guests. We visited and stayed for a friends birthday & Alisa, Julie & Jennifer sang to her AND brought her a birthday cake. How special! We will not stay anywhere else when we visit Hot Springs - these ladies are the best.
Dear Shawna M, I would like to thank you for choosing to stay with us and for your very favorable rating. Thank you for mentioning our staff, they love making everyone's stay as special as possible. We look forward to your return trip to Hot Springs. Bests, Jim
This place is great! Location, breakfast, staff, and overall experience was excellent. Will definitely be staying here again. Met family to go to the horse races, having the hotel across the street from the racetrack was another huge plus. The breakfast was one of the most impressive compliments from the hotel. The bed was very comfortable and the large television with multiple channels was most appreciated. Loved it!
Dear Alison, Thank you for your business and thank you for the wonderful review of your experience. We appreciate you taking the time to tell us about your stay. If you are going to Oaklawn the location is the best! I'm happy that you loved your time here and we look forward to your return visit. Bests, Jim
Since our last stay they have painted added new carpet. Breakfast is always great. It's across the street from the race track/casino Rocky's Pizza is next door (amazing) and the little dive bars are a lot of fun (Frontier) The bars and restaurants in the casino are great too.
Dear Stacy, Thank you for continuing to choose to stay with us and for your very favorable rating. I'm happy that you love the location and that you had a great experience. It is great to be able to just walk to everything that you want to do. We look forward to your return visit. Bests, Jim
We felt the motel was overpriced. The customer service was great. The hotel room seemed clean. bed hurt our back. Breakfast was a great variety but the quality was very lacking. Overall it was an alright place to stay but we could have found something nicer.
Dear smsharp317, I would like to thank you for choosing to stay with us and for rating your experience. We look forward to your return visit where we hope to earn a higher rating. Bests, Jim
The front desk ladies were super friendly, accommodating, and welcoming. Their customer service was amazing & outstanding. Just awesome. Rooms were clean and nice. We will definitely be returning. Above 5 stars.
Dear Day Trip, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm happy that you had a great experience. Thank you for mentioning our staff, they try to please everyone. We look forward to your return visit. Bests, Jim
Very clean and comfortable place to stay. It was a bit noisy in the night which was a Saturday but otherwise was fine. Decent enough breakfast with the best group of ladies to serve you. Everything was fresh and hot!! It is right across the street Oaklawn!!
Dear Tina, Thank you for choosing to stay with us on your trip and for the very kind rating of your experience. I'm happy that you found your room clean and comfortable during your short stay with us. Thank you for mentioning our staff, they work hard so that our guests are well taken care of. We appreciate your business and can't wait for you to come back to visit us again. Bests, Jim
Breakfast was good but the service of Julie, Alisa and Jennifer was awesome! So polite…came to the table several times to ask if we needed anything. They kept everything stocked up and They were extremely sweet.
Dear Kelly O, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm glad that you loved the breakfast and had a great experience. Thank you for mentioning our staff, they truly love taking care of people. We look forward to serving you again on your next visit. Bests, Jim
Alisa Julie and Jennifer were WONDERFUL. I cannot believe the service we received here. The food was yummy, all of the food was hot. The women made sure all the tables were cleaned regularly and they came around and helped pick up the trash off the tables while we were eating.
Dear Jennifer W, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm happy that you loved the breakfast and had a great experience. We look forward to your return visit. Bests, Jim
This hotel is great and very clean house keeping is great if you have a problem they will get you some help.the hotel has just been remodeled and with it being across the street from Oaklawn Park it's so easy to walk across the street for a fun day of horse racing are going to the Casino.
Dear Sharon P, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm happy that you had a great experience and that you loved the location. We look forward to your return visit. Bests, Jim
Staff was friendly. Check in was easy. Allowed us to check in early with a text stating our room was ready. Room was clean! Great Breakfast! Will stay here again next time we are in Hot Springs! Easy and fast walk to Oaklawn.
Dear Angela V, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm glad that you found everything to your liking and that you had a great experience. I agree, the texting feature is really nice when you want to get in early. Please come back and see us again, we look forward to your return visit. Bests, Jim
Great place to stay when visiting Oaklawn Rooms are great, very clean. Victoria at the front desk was great. Checking in was easy and room was ready early as requested so we could make the first race at Oaklawn Will definitely stay again
Dear Mike W., I would like to thank you for choosing to stay with us and for your very favorable rating. I'm happy that you had a great experience. Thank you for mentioning our staff, they really do love what they do! We look forward to your return visit. Bests, Jim
Had a reservation down the road went check in and after an hour of the management trying to find the trifecta a tv or a tv that worked and a clean room I left went to this best western best decision I made on the whole trip will definitely be staying there whenever we visit hot springs in the future the room was spotless everything worked and I actually slept through the night something I rarely do at home. I booked on line thru the app and was checked in in less than 5 minutes way better experience than the Wyndham chain has ever been
Dear need832, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm sorry that you had a disappointing experience at your first stop but I'm happy that you had a great experience with us. I'm glad that you enjoyed our pillowtop mattresses as well. We look forward to your return visit. Bests, Jim
Great location for going to Oaklawn and the great sights around Hot Springs National Park. Rooms were very clean and in good order. All the amenities that I needed for my stay. Great free breakfast available
Dear tonc1116, Thank you for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm happy that you had a great experience. We look forward to your return visit. Bests, Jim
We had to find a hotel that would accommodate my family and pets, we were very happy with our stay! The staff is very friendly and the room was very clean. The breakfast was also good. The hotel is located in a central area near most all attractions in Hot Springs.
Dear ryanreed1972, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you had a great experience. Please come back and stay with us again for we look forward to serving you. Bests, Jim
Upon arrival the lady at the desk was very welcoming and personable. The breakfast ladies are the best i have even encountered. They greet you, wait on you and also get to know you. The maintenance crew and cleaning crew always greeted you and asked if you need anything. Dont let the first appearance fool you. It is an older hotel but it is well worth the stay. It is very resonable.
Dear Lori G, I would like to thank you for choosing to stay with us and for your very favorable rating. Thank you for mentioning our staff, they love making everyone's stay as pleasant as possible. I'm happy that you had a wonderful experience, we feel like we are the best value in town. We look forward to your return trip to Hot Springs. Bests, Jim
This motel has an excellent breakfast clean and the cooks are amazing alisa and Julie will hook you up with a big smile and great cooking skills those cinnamon rolls are to die for. Thanks ladies we will be back.
Dear Mike, I would like to thank you for choosing to stay with us and for your rating. Thank you for mentioning our staff, they love making everyone's stay as pleasant as possible. I'm a fan of the breakfast and those cinnamon rolls too. We look forward to your return trip to Hot Springs. Bests, Jim
Everything was great!! Victoria at the front desk was extremely helpful and the maintenance man and cleaning service were exceptional as well!! The cafeteria style breakfast was exceptional and the young lady who works there was very nice and courteous!! We will definitely stay here again!!
Dear GoPlaces, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm happy that you had a great experience while staying with us. Thank you for mentioning our staff, they do try hard to make sure everyone enjoys themselves while they are here. We look forward to your return visit. Bests, Jim
Excellent experience.. we travel a lot and this is the first time staying here!! Wow you don't expect much for the price, but it's amazing!! Clean and fresh and everyone is sooo nice!! Hot breakfast was great. Highly recommend you stop here!!
Dear Csybet, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm happy that you had a great experience while staying with us. We look forward to your return visit. Bests, Jim
The cook, Alisa, was the nicest person to have to be working on Christmas. The food was great and hot. Came to our table to ask if we needed anything. She was on top of it. The room was clean and front desk were really nice as well.
Dear Latrisha, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm happy that you found your room very clean, that you loved the breakfast, and that the staff was very helpful. We appreciate your business and look forward to your return visit. Bests, Jim
The ENTIRE STAFF HERE IS AMAZINGLY AWESOME!! If you need ANYTHING, they will do their best to accommodate your needs!! I HIGHLY recommend this hotel!! There aren't enough stars to rate it any higher, so I had to settle for 5. But if there were more, I would DEFINITELY rate it the top level no matter how many stars there are!!
Dear Rebeldragon75, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm happy that you found the staff very accommodating. They do try very hard to make sure that everyone is well taken care of and has a great time while they are staying with us. Thank you for your business and we look forward to your return visit. Bests, Jim
Staff are nice and friendly. Room is clean and bed is comfortable. Breakfast is great so does the service. Check-in and check-out is smoothly. Overall it was a great experience to stay. Definitely recommended
Dear Yinan L, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm glad that you found everything to your liking and that you had a great overall experience. We look forward to your return visit. Bests, Jim
Very friendly receptionists, clean rooms the bed was very comfortable the complimentary breakfast was very good alot better than what I was expecting. We will definitely be staying here again on our next trip to Hot Springs
Dear GrandTour12479691875, I would like to thank you for choosing to stay with us and for your very favorable rating. I'm happy that you had a great experience. We look forward to your return visit. Bests, Jim
This hotel was very clean, the staff was super friendly, and breakfast was delicious! It may not look like the newer hotels, but definitely recommend staying here and we will be back. We were pleasantly surprised and had a great time in Hot Springs
Dear Sam B, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm happy that you were pleasantly surprised by your experience. We look forward to your return visit in the very near future. Bests, Jim
Can't beat the location or price for a weekend get away to Oaklawn. The staff is amazing. They went above and beyond to make sure we had everything we needed. In fact, I left my Kindle in the room and they called to let me know. The breakfast each morning was great as well. We will be back!
Dear Candice G., Thank you for for the nice comments and very kind rating of your experience. I'm glad that you had an amazing experience. Thank you for mentioning our staff, they all work hard to make sure everyone has a great experience while here in Hot Springs. I'm glad that you got your kindle back. We appreciate your business and we look forward to your return visit. Bests, Jim
Front desk is helpful as well as very pleasant. Beds are cleanly/crisply made which makes them look nice and inviting with fluffy pillows. The breakfast is wonderful as well. Also, they conveniently accept cash which was ideal for me and greatly appreciated.
Dear Russell L, Thank you for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm happy that you had a great experience. Please come back and stay with us again for we look forward to serving you. Bests, Jim
Location was perfect, just across the street from the racetrack. Breakfast was very good and room was comfortable. Staff was really friendly. Pool was nice however we couldn't use it due to weather. New carpeting in our room.
Dear lisakallen2020, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you had a great experience. That pool water would be awfully cold at the end of November! Please come back and stay with us again for we look forward to serving you. Bests, Jim
from the encounter with the lady at the front desk when we arrived, the nice lady serving the hot breakfast the next morning, to the housekeeper who helped us before we left, I could not have asked for nicer and more accommodating employees. Overall, it was a great experience and everyone was wonderful. You should be proud of your workers that provide such a wonderful experience. The room was nice and clean too.
Dear Voyager44882605135, I would like to thank you for choosing to stay with us and for your rating. Thank you for mentioning our staff, they love making everyone's stay as pleasant as possible. We look forward to your return trip to Hot Springs. Bests, Jim
We arrived in town early and right in the middle of our lunch, we got a text saying our room was ready and we could check in early if we chose to do that. Great customer service is what you call that! After lunch, we went and checked in-room was as promised. Super clean and the bed was comfy-no weird leaky shower head or hair in the bathroom! Breakfast was over the top with biscuits, gravy, eggs, sausage, bacon, danishes, yogurt, waffles, cereal, juice, coffee and water. The sweet ladies there serve you and you can have as much as you want. We love that you can park in front of your room! They don't have an elevator, so if you have mobility issues, book downstairs. Pool was pretty but it was too cold in November. It is just across the street from Oaklawn Racetrack and Casino-perfect for us because we were attending a concert. Five stars from check in until check out!
Dear Lisa A., Thank you for choosing to stay with us, we appreciate your business. I'm happy that you loved everything about your experience. Thank you for your review and we look forward to your return visit. Bests, Jim
This was the best hotel experience in quite a while. Besides being pet friendly, the room was extra clean That alone was a refreshing detail while traveling this last year. We even decided to stay a extra night. Desk people were very friendly and accommodating. Breakfast was top notch as well. Oh, and the price was extremely reasonable. Centrally located, we will stay here again when in the area.
Dear kittym861, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you found your room extra clean and had a great experience with the staff as well. We feel like we are the best value in town. Please come back and stay with us again for we look forward to serving you. Bests, Jim
The motel is in a Great location. It's right across the street from the casino and walking distance to many eateries. Staff was friendly and made sure we were comfortable. Notification by phone as to when my room was ready gave the experience a personal touch.
Dear Zydegirl582, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you had a great experience and loved the location as well as the staff. Please come back and stay with us again for we look forward to serving you. Bests, Jim
Great rooms! Every staff member that even walked by made sure to ask if all was well. There were 6-8 ladies that have all been super nice and made our stay extremely pleasant! I will never stay anywhere else in the Hot Springs area! The property is nice and the hot breakfast is nice but the staff make all the difference here! GREAT JOB LADIES, pat yourselves on the back and ask for a raise, whatever they pay you isn't enough! You are all terrific and deserve to be taken care of!!!! Everyone was great but Leslie went above and beyond to make sure we enjoyed our stay! I highly recommend this property! I hope you enjoy your stay as much as I did mine.
The bed was very comfy. Would have appreciated shower gel sachets and shampoo instead of soap. The best part of our stay was Alisa, the lady who served breakfast. She was really friendly and welcoming, a great ambassador for the hotel and Hot Springs! Thanks for a great breakfast too!
We booked at the last minute and it was super easy. The front desk was super helpful, the room was clean and comfortable. Not to mention, the location was perfect; it's just down the road from a beautiful racetrack/casino and restaurants. You can book your stay here with peace of mind!
Dear desarayann, I would like to thank you for choosing to stay with us and for the rating of your experience. I'm happy that you had a wonderful experience with us during your stay. Safe travels and we look forward to your return trip to Hot Springs. Bests, Jim
The room did not feel clean and smelled musty. There was a bug in our bed. The staff's response was that it was probably "just a stink bug." I feel that there should not be any type of bug in my bed! For the price, this place was terrible.
Dear Tanya, Thank you for choosing to stay with us and for rating your experience. We appreciate all comments, good and not so good because we feel like they makes us better. You are correct, there should be no pest of any kind in your room or your bed. This is a rather rare issue for we have a professional pest control company that comes weekly to pre-treat and treat our rooms. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Bests, Jim
Front desk and the woman in charge of the breakfast room were very friendly and helpful. The food and efficiency in the breakfast room was much appreciated. Great location across from Oaklawn. Stayed in a newly refinishshed room. Everything was very comfortable and pleasant.
Dear Theresa, Thank you for choosing to stay with us, we appreciate your business. I'm happy that you loved our staff, the breakfast experience, and that the location worked out well for you. Thank you for your review and we look forward to your return visit. Bests, Jim
We visited Hot Springs, AR for our anniversary as a mini getaway. I researched the hotels and read reviews. This one seemed to have comfortable beds and a good breakfast. Well, while the breakfast was good, the bed was just plain lousy. It was a bowl. We could not get comfortable at all. Now, I know they had some room remodels going on during our stay. I am wondering if we were one of the unlucky ones that got an older room? Either way, we left more tired than we had arrived. The only saving point was the room was clean and we were only there 3 nights. Will not be back.
Dear Ashley, I would like to thank you for choosing to stay with us and for your rating. I will be taking a look at the bed in that room, we should not have any beds like that. Thank you for notifying us of this issue. I'm sorry this occurred but we hope you change your mind and look forward to your return visit where we hope to earn a higher rating. Bests, Jim
The breakfast here is great. The food is delicious. The staff in the breakfast room are the best I have found in my travels. They are friendly and they really care about the quality of the food they are serving. I would return, just for the breakfast staff. Our room was average, it was clean. However, there were plumbing problems in my friend's room, and their door did not work correctly (they entered through my adjoining room most of the time.) The front staff was very nice, and seemed eager to take care of any problems. It is quite noisy all night as it is on Central Avenue, which seems to be the main drag for sports cars and motorcycles racing.
Dear JuneL, I would like to thank you for choosing to stay with us and for your rating. Thank you for all the kind comments about the breakfast as well as our staff. They really do try to make sure that everyone is taken care of while staying as our guests. First I've heard of the door issue, but we will certainly take a look at it. We look forward to your return visit where we hope to earn a higher rating. Bests, Jim
Unfortunately, we were not able to check-in for our stay at Best Western Winners Circle. Upon arrival, there was a very obviously high on drugs person assaulting the front desk staff in the lobby. We thought we'd park and wait for the individual to leave, however we heard other noise and looked up at the balconies to see people standing on them yelling too. Afraid for what would happen, and knowing we would not be able to sleep at night if we stayed, we made the decision to exit the parking lot and call the front desk. The front desk person said they would cancel our reservations and to call in the morning for approval of the cancellation. We found a different hotel to stay at, and called back in the morning. The morning manager was apologetic and said there would be no charge. When we received our credit card statement the following month, a one-night charge was on our statement. My husband called back and a different manager said she reviewed the file and even though we were promised no charge, she decided that we should be subject to a one night penalty. Editing my review to add - The "management" posted on my previous review accusing us of not calling the night of the incident. This is completely false, I can show record of our phone log calling that evening, the next morning, and also the hotel calling us back the next morning. At any rate, we would have never stayed there, with our kids, and felt safe. I'm so glad another hotel, that was clean, had space available for us, even if it was almost twice the cost of Best Western. Holiday Inn Express & Suites Hot Springs is a much nicer place.
If you're not staying on Bath House Row, this is the next best place because it's very centrally located and easy to get in and out. It was very clean and the staff was extremely friendly and everyone seemed to love their jobs enjoy their coworkers . listening to other customers there were a lot of repeat customers. The employees all seemed very dedicating to hoping you would come back again. I love that the pool is open and warm enough to swim in. The breakfast was good. and the cook somehow found time to clean as well. There was only one indicator that I saw all of the age of the hotel, and that I had a short old toilet in room 170 that I had to flush a couple times, but it worked with the two flush method of flush wait a while then flush again. Everything else was top notch.
Dear Danielle B, Thank you for choosing to stay with us, we appreciate your business. I happy that you loved our staff and pretty much everything about your experience. (we will take a look at that toilet) Thank you for your glowing review and we look forward to your return visit. Bests, Jim
This is the best hotel that we have visited in a long time. We spend a lot of time traveling. The staff was friendly and went out of their way to help in any way possible. The room was clean and the breakfast was the best I could have asked for in a hotel! Thank you ladies we enjoyed our stay!
Dear Anna W, Thank you for choosing to stay with us, we appreciate your business. I appreciate the very kind comments about our staff. I'm glad that you found your room clean and to your liking. The full hot breakfast and the ladies in there are always a big hit. We look forward to your return visit. Bests, Jim
I go to the Hot Springs area to dig crystals and return to Best Western Winners Circle because it is the best budget friendly hotel in the area. It is clean and every staff member is pleasant and helpful. Every employee I met was cheerful and pleasant. They know how to make guests feel welcome and valued. Breakfast was good and there was a nice variety of things to eat. The made tor order mini waffles were delicious and much better than giving guests full sized waffles that would have been too big to finish. The servers were very efficient and personable.
Dear sassyelectra, Thank you for choosing to stay with us, we appreciate your business. I glad that you loved our staff as well as our full hot breakfast, we feel like we are the best value in town! We look forward to your return visit. Bests, Jim
Mrs. Donna and Alisa were super sweet and friendly serving our breakfast which was the best hotel breakfast weve had by far! The location was safe and secluded. The beds were pretty comfortable and room was clean.
Dear Brittnee M, Thank you for choosing to stay with us, we appreciate your business. I happy that you loved our staff, the location,and as well as our full hot breakfast. We look forward to your return visit. Bests, Jim
Great location. Clean. Great staff all around: front desk, breakfast & room service! Breakfast was always hot and if the coffee pots are empty, they were quickly swapped out and replaced! Choice of hot or cold food and fresh fruit.
Dear Adventure266698, I would like to thank you for choosing to stay with us and for your rating. I'm happy that you enjoyed your stay. We look forward to your return visit where we hope to earn a higher rating. Bests, Jim
Unfortunately, we were not able to check-in for our stay at Best Western Winners Circle. Upon arrival, there was a very obviously high on drugs person assaulting the front desk staff in the lobby. We thought we'd park and wait for the individual to leave, however we heard other noise and looked up at the balconies to see people standing on them yelling too. Afraid for what would happen, and knowing we would not be able to sleep at night if we stayed, we made the decision to exit the parking lot and call the front desk. The front desk person said they would cancel our reservations and to call in the morning for approval of the cancellation. We found a different hotel to stay at, and called back in the morning. The morning manager was apologetic and said there would be no charge. When we received our credit card statement the following month, a one-night charge was on our statement. My husband called back and a different manager said she reviewed the file and even though we were promised no charge, she decided that we should be subject to a one night penalty.
Dear RoadTrippingFamily13, Thank you for taking the time to write this review and share your experience. It's disheartening to learn that you witnessed that incident. Yes, over 2 months ago, we had an extremely rare incident where we had an obviously impaired individual in our lobby verbally attacking our desk clerk. We have no record of you contacting the front desk until the following morning and that is why your reservation was charged as a no-show. All you had to do was call that night to cancel. We did only charge you for 1 of the 4 rooms that you had reserved which saved you well over $300. I'm sorry that you witnessed this incident. I believe that you can tell from other reviews that this isn't a common occurrence at all. We have a very family friendly, safe location. If you are ever in the area again and find yourself needing lodging please give us another try. Bests, Jim
The friendliest, most kindest staff; these ladies are awesome! They make you feel like family. I never want for anything, they check on you, bring you whatever you need when you need it. I will not stay anywhere else! Perfect location and a staff no one can compare to! I absolutely love it here!
Dear Renee, I would like to thank you for choosing to stay with us and for your very favorable rating. We appreciate your kind comments about our staff, they do try hard to make sure everyone is well taken care of. We look forward to your return visit. Bests, Jim
Although the walls were a little thinner than I prefer, the room was clean and comfortable. The front desk staff person was friendly and check-in was easy. They offer a hot breakfast of eggs, sausages, biscuits and gravy, as well as freshly baked Danishes. Coffee was surprisingly good. Parking in front of your room is easy and convenient. Good value and convenient location to Hot Springs National Park and many restaurants.
Dear AnnArborMichigan, I would like to thank you for choosing to stay with us and for your very favorable rating. We appreciate the kind comments about your experience while staying here. We look forward to your return visit. Bests, Jim
From initial phone contact with Brittany to check in, also with Brittany, to the overall comfort and cleanliness of the room to the breakfast and the ladies tending to it, ALL WAS OVER THE TOP PERFECT!!!!!!! Whenever we are in the Hot Springs area, you can bet we'll stay here!
Dear ftvalleyman, I would like to thank you for choosing to stay with us and for your very favorable rating. We appreciate the kind comments about Brittany and the rest of our staff. We look forward to your return visit. Bests, Jim
This was at a good location. The room was clean and had a comfortable bed. We spent 2 nights, and all was good. Bad weather kept us from taking advantage of the pool. We really enjoyed the breakfast. It was cafeteria style and have many options for what to eat.
Dear 1962kat, I would like to thank you for choosing to stay with us and for your rating. I'm glad that you liked everything at the property and that you found your room clean. I'm also happy that you enjoyed the breakfast. We look forward to your return visit where we hope to earn a higher rating. Bests, Jim
the staff was the friendliest and most helpful I have had the pleasure to be with in years. The FREE BREAKFAST made the start of the day setoff to a wonderful day. The friendliest clerks were helpful in every way, where to go how to get there and usually with a map. th rooms were clean & AC worked heat/cool.
Dear Ramona R, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. I'm happy that you had a very pleasant experience throughout your stay. I appreciate you mentioning our staff. Please come back and stay with us again for we look forward to serving you. Bests, Jim
We stayed 2 nights on our trip. The room was very clean, quiet and comfortable. The desk clerks there go FAR above and beyond to be helpful. Enthusiastic and positive! We even came back and asked for a dinner recommendation. The restaurant wasn't something we may have tried just looking at it but it was EXCELLENT! I needed an out of service towel to clean my windshield and she got me something that worked great. Highly recommended!
Dear Teresakelleyiowa, Thank you for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm happy that you had a great experience. Please come back and stay with us again for we look forward to serving you. Bests, Jim
It's a nice place to stay. Customer service is key to success for service oriented business especially hospitality sector. I give 5/5 for the friendliness of the staff. Breakfast is filling and it tasted better because of how it is served by the great ladies who did a great job. They brought food on the table and picked the plates when the guests were done. The hotel is close proximity to the tourist places. Kids enjoyed the pool. Overall we are satisfied with the stay and highly recommend this place. Keep up the great work.
Dear Nayr A, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you found everything to your liking. We appreciate your business and we look forward to your return visit. Bests, Jim
Best hotel during our cross country trip so far. Staff extremely helpful. Hotel slightly located out of the busy tourist area but easy to access. Room was great. Laundry room was clean. Personal breakfast. Fantastic restaurant immediately next door.
Dear WonderfulJordan, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you found everything to your liking. We appreciate your business and we look forward to your return visit. Bests, Jim
Such a great place to stay, close to the track/casino, pet friendly and awesome staff. Loved the breakfast and sweet lady working there, and our check in gal on Mon the 22nd was so sweet and helpful. We had a room with a patio which was great. Would definitely stay there again.
Dear karmaCenter, Thank you for choosing to be our guest, we appreciate your business! I'm happy that the location worked out well for you and that you had a great experience. We look forward to your return visit. Bests, Jim
PROS - Great, super friendly, honest & helpful staff - very eye clean room - super comfortable beds - Microwave and fridge - HD TV with lots of channels - standard auto lock door, deadbolt AND chain lock - Free parking - full hot breakfast including eggs, sausage/bacon, packaged pastries, biscuits, sausage cream gravy, yogurt, fruit, cereal, milk, fruit juice, teas, coffee, sometimes homemade pastries - Homemade pastries at breakfast (best part of the breakfast in my opinion). Some of the most delicious pastries I have ever eaten) - Great location (around an hour or less from most crystal mines) and close to highways, restaurants and stores - sink separate from toilet/shower - lots of sink counter space - Great shower - Dog park - Ice machine (though door broken and open) - vending machines - pool - fitness center - on the whole very quiet when inside the room (except for the bikers who never met a muffler they didn't decapitate and bury at sea on sight) We didn't even hear our neighbors once. - Casino/racetrack right across the street that your can't hear CONS - frequently changing wifi password. You have to remember to keep requesting it. - motel (I stay at them at times but prefer hotels) - Table with only 2 chairs in a room that can accommodate up to 4. (Though there was also a bench near the bathroom it was not really all that comfy for just sitting or trying to eat). - bed size. Most double rooms have queen size beds. These seemed more like Twin XLs (slightly smaller than a full) - Two tiny trash cans only, like half the size of the average bathroom wastebasket each - Hardly any towels - A couple of instances of a sketchy person or two outside at night though overall the location felt ok - Weak AC unit can not keep up with the room size. Freezing next to unit and bed 1 (if put at lowest temp) but barely tolerable by the time it reaches the restroom - especially when it's hot out. Stingy with towels in your room but generous if you go to the lobby and get them. If staying multiple days, request how ever many sets you think you will need for your whole stay and grab them when you check in or go to breakfast. Breakfast 6a - 10a. Super friendly staff all around. Decent fare, especially the homemade pastries which are absolutely divine. Super honest staff. One person in my party left a ring. They called to let us know they had found it and even went so far as to mail it back to us. Overall would we stay there again? I can't say yes but I wouldn't rule it out either.
Dear Review-er-er_er, Love the name and the quite extensive review. Thank you for choosing to stay with us and for your favorable rating. We appreciate the comments and it appears that you had a great experience. We do change the WI-FI password once a week. The rooms with two beds do have full size beds that are extra long. As bad as we would like to have two queen size beds in the room, they just won't physically fit in the room. This may be the first I've ever heard of us not having ample towels in the room, however, if you stay multiple nights and get no housekeeping service I can see where you might not have enough. That's why we offer to bring you more upon request or let you pick them up at the desk. Please come back and stay with us again where we hope to earn a higher rating for we believe that we are the best value in town. Bests, Jim
Very nice staff! Good breakfast. The rooms are a little dreary but the price makes up for it! Good location, near Oaklawn casino for a Spa treatment or Bath House row for the amazing waters of Hot Springs! Lovely quaint town, good eats at Rocky's next door
Dear 211cynthiar, Thank you for choosing to stay with us and for the very kind rating of your experience. I appreciate your kind comments. I'm glad that you found everything to your liking. We appreciate your business and we look forward to your return visit. Bests, Jim
This is a best value for your money; clean, safe, comfortable and family friendly! Everyone takes pride in their work at this hotel! This is a family friendly, pet friendly, super clean place to stay in Hot Springs! The dog park and dog biscuits were a very nice touch. The breakfast was so good, with biscuits/gravy and the personal service. We will be back soon!
Dear Memphis Judy, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you found everything to your liking and that the location worked out well for you. We do feel like that we are the best value in town! We look forward to your return visit. Bests, Jim
Everyone was so nice. From the moment i walked in to check in to the moment we left everything was great and everyone was so nice. BEST HOSPITALITY EVER! Breakfast was great every morning! I was even able to take good to the room for the ones that decided to sleep a little later. They provided everything we needed and could ask for. Even when we were leaving, they provided us with knowledge and directions to downtown and all about the hot springs ( gave us a map and a magazine .) Will be staying here in the future! I wish I could remember everyone's names. They were awesome! The whole family enjoyed it all! We will be back to stay i promise. Thank you to everyone that worked this weekend, we loved it so much!
Dear Chelsea, Thank you for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm thrilled that you had a great experience and that we exceeded your expectations. The staff really enjoys making sure that everyone has a great time while here. Thank you for your comments, it's guests like you that make it fun to do what we do! We love seeing smiles! We look forward to your return visit very soon. Bests, Jim
This is a great location near everything! the staff is very friendly, helpful and professional. Very dog friendly for your little fur babies. Enclosed dog park for them to do there business and stretch their legs. Clean rooms and comfortable beds with great pillows! Breakfast is prepared fresh no fix it yourself foid line. Fantastic for the price.
Dear Liz, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you found everything to your liking and that your little fur baby did too. The on property dog park is a popular feature for our small dog owners. We appreciate your business and we look forward to your return visit. Bests, Jim
A great hotel with good prices. We have stayed there a few times and it's never been a disappointment. They have a nice swimming pool for the family. Even though it's on the main strip, there is no noise from the highway in your room. We will definitely be back MATLOCK FAMILY
Dear Matlock Family, Thank you for continuing choosing to stay with us and for the very kind rating of your experience. We love repeat guests! I'm happy that you found everything to your liking once again. We appreciate your business and we look forward to your return visit very soon. Bests, Jim
We've visited here in June 2022 as well as August 2022 and the staff has consistently been great! Super polite and accommodating. Alisa in the kitchen is amazing! So polite and makes sure everyone is taken care of and the food is great! Almost like you're in a hometown diner. By far the best breakfast experience I have had at a hotel. I attached my breakfasts that I had while I was there. We stayed in a suite and it was well lit and so roomy! Highly recommend!
We attended a convention and found the accommodations wonderful. Staff was great and absolutely enjoyed Alisa who took care of us at breakfast time. We had been to Best Western a couple months prior and everything was great. Alisa's has such a friendly attitude with she came into contact. We look forward to our next visit.
Very nice staff, comfortable room and excellent breckfasts! Really enjoyed the breckfasts! The pool was very clean and refreshing. The gal Julie at breckfast was so informative about the area too. You were so great that we stayed 3 nights! Centrally located too.
Dear Carol, I'm so happy that you found us! Thank you for for the nice comments and very kind rating of your experience. I'm glad that you found everything to your liking. Thank you for mentioning our staff, they all try hard to make sure everyone has a great time while in Hot Springs. We appreciate your business and we look forward to your return visit. Bests, Jim
bad bugs in my bed. i will never stay there again. the hotel was racist and did not want to deal with me . i could not sleep. i want a refund . a im sorry about your bad stay. i will never ,never, never ,never stay there againn . bad service house keeping front desk was the worst .
Dear Stephanie Scott, Thank you for choosing to stay with us, we appreciate your business. As I told you, we found no visual evidence of pests in your room, however, we did leave that room out of order until we had our professional pest control company come inspect the room as well. We do pre-treat all of our rooms on a regular scheduled basis as a preventative measure. As you also know, we moved you to another room and you did stay again for the second night. I contacted you and told you that our Professional Pest Control company found no evidence of pests in your room either. We have since rented that room twice to other guests with no issues. The racist comments is totally false and you know it. I don't give out free rooms based on someone threatening to write a bad review about my business. Bests, Jim
The ladies at the breakfast bar cooked a fantastic breakfast and were very friendly and professional. There were only two of them and they did a fantastic job with a full house. It's hard to find homestyle cooking and friendly service these days post Covid when you travel. I highly suggest this hotel both for clean rooms good staff at the front desk and a fantastic breakfast bar!
Dear Denny T, Thank you so much for choosing to stay with us, we truly appreciate your business! I'm happy that you had a wonderful experience. Thank you for sharing yours with us, and yes, we agree, the breakfast crew are fun to be around. Once again, thank you for your business and we look forward to your return visit. Bests, Jim
My family and I have had an amazing experience in this hotel. We would like to especially thank Donna and Julie. These two wonderful staff members have made our breakfast experience and stay very special.
Dear Bruna S, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. I'm happy that you had a very pleasant experience, especially the breakfast experience. You are correct, those two are awesome! We look forward to your return visit. Bests, Jim
Clean, comfortable, good location, font desk staff was friendly and very helpful with info, and you have got to have the breakfast. A very good breakfast and the sweet ladies serving you (and I did say actually serving you) were absolutely the best.
Dear J. Sells, Thank you for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm happy that you had a great experience. Please come back and stay with us again for we look forward to serving you. Bests, Jim
This is an older property, but very well taken care of. I received a text advising when my room was ready, asking if I needed anything and thanking me for staying there. Breakfast was prepared and served cafeteria style by a group of very friendly ladies. Room was very clean & comfortable. Would definitely stay there again
Dear Pam, Thank you for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you had a great experience. We look forward to your return visit! Bests, Jim
The service, the room, the breakfast,everything was wonderful I will not be staying anywhere but this place when I'm in hot springs. The customer service is amazing everything is clean and cozy. I can't find anything to complain about also the ladies that do the breakfast are an awesome group of ladies.
Dear Beth, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, especially about our staff. Please come back and stay with us again for we look forward to serving you. Bests, Jim
We are happy during our stay. Didn't have any problem at all. Everything works just fine. This place is located in central avenue and close to a lot of places like restaurants and attractions. I will definitely come back to this place for our next visit. Thanks.
Dear rowenadickey, I would like to thank you for choosing to stay with us and for your very favorable rating. We appreciate and love hearing directly from our guests. We look forward to your return visit. Bests, Jim
Julie on the staff at Best Western Winners Circle is so sweet and helpful. My family was in from out of state and she gave us excellent customer service in addition to telling us the best to visit in Hot Springs. The whole entire staff was out of this world and I recommend anyone traveling to Hot Springs to visit them.
Dear shanetria, Thank you for choosing to have your family stay with us and for your very favorable rating. We appreciate the kind comments. I'm glad that the accommodations worked out well for your family. We will be sure and mention to Julie that she made a difference in your stay, she really is great. Please come back and stay with us again for we look forward to serving you. Bests, Jim
I have never seen a manager talk to a employee the way y'all's have. While going to breakfast with my boyfriend we were walking back to our room when we noticed a horrible altercation between a employee and the manager. I asked a housekeeper who she was and they informed me she was the owner of operations and that she has been treating serval employees with disrespect.The manager was calling the young man names such as (pussy, and peice of sh*t) and threatening him. She then made a woman return her work shirt at that moment and the poor lady had no shirt on underneath. I would not be surprised if a law suit isn't headed your way. I was appalled at what I was seeing, and even more concerned that you would allow someone to treat your employees in such a way. That woman has no management skills to be talking to anyone the way she was in front of guest like that and peoples children. I hope the young man involved calls cooperate and informs them of the incident that happened and I hope something is done about it. You can NOT talk to people the way that manager was. What a foul human being.
Dear Julieklein45, Thank you for taking the time to write this review and for sharing your experience with us. We love hearing from our guests, both good comments and not so good comments, because we feel like it makes us better. I'm sorry that you experienced the situation that you described. Obviously, that's not the whole story and you only caught the end of the confrontation, I can see where you could jump to your conclusions. We treat all our employees with respect, just like we do our guests. You basically walked up on a domestic dispute between boyfriend/girlfriend. The senior staff member (who is not an owner) got between them to try and defuse the situation. Her boyfriend was threatening to beat her if she didn't immediately return her uniform and quit on the spot. We don't require the return of uniforms immediately upon quitting, just to bring them in when they pick up their last paycheck. Once again, I'm sorry that you witnessed the incident. I hope that this would not hinder you from being our guest once again the next time that you are visiting the area. Bests, Jim
We were provided great service and an exceptionally clean room. Everyone was pleasant and helpful and tended to any need we had. We appreciate the great customer service! Thank you for making our mini vacay in Hot Springs wonderful.
Dear Laura, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you had a great experience. Please come back and stay with us again for another mini vacay, we look forward to serving you. Bests, Jim
All the ladies at the front desk,& the ladies that cooked breakfast was excellent and extremely helpful. The rooms were very cleaned and there hospitality was wonderful. We will definitely stay there again.
Dear Heather, I would like to thank you for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you had a great experience and appreciated the great hospitality. Our staff truly loves taking care of people, I'm happy that it shows. We look forward to your return visit! Bests, Jim
We enjoyed our stay at Best Western Winners Circle! They had the friendliest staff of our entire trip--at the front desk and at breakfast. This breakfast wasn't your ordinary continental free for all breakfast. It was a hot breakfast served up by such nice staff members! A really great experience! The rooms were clean and we had no trouble finding a spot to park. The only downside to our stay was when a couple tried to get into our room twice before 7:00am. They were together, apologetic about the situation, and weren't aware that the other had tried to get in once before. I'm thinking they just had the wrong room, which is at no fault of the staff. We would definitely stay here again!
Dear aleria90, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you had a great experience. Please come back and stay with us again for we look forward to serving you. Bests, Jim
Everything in our first floor room was fresh, new, updated and comfortable. The staff was friendly and helpful. The breakfast was cheerful and bright. Good hot meal served by attentive server/cook. All this plus the price was right. Parking
Dear viajerarosa, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you had a great experience. Please come back and stay with us again for we look forward to serving you. Bests, Jim
This place is a amazing we never have any issues when we stay here, my only concern is when booking I did put I needed a room on the bottom due to my grandma being disabled and stairs are not her friend. We didn't get a bottom room and it killed her to walk up and down so I rated it as a 4 because there were people staying on the bottom the could have easily been put at the top to accommodate.
Dear Paige, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your favorable rating. We appreciate that you continue to choose us when you come to Hot Springs. I'm happy that you had a pleasant experience with everything except your room location. When you make your reservation you pick your room type and location, even on the Booking.com 3rd party website that you used. You picked your room location, not us. Some people actually prefer upstairs. We don't place people upstairs or downstairs based on whether or not we think they have the physical ability to climb the stairs. We look forward to your return visit where we hope to earn a higher rating. Bests, Jim
We didn't want to spend a bunch of money on one of the bigger, more famous hotels in Hot Springs. Boy was this a great idea, the place is spotless the staff is Super and the lady at the FREE breakfast can cook Biscuits and Gravey as good as anyone. I HIGHLY RECOMMEND IT.
Dear Mike S, Thank you for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you had a great experience. Please come back and stay with us again for we look forward to serving you. Bests, Jim
This is a great motel to stay at. You can park right by your room. The place is kind of like home. It has friendly staff at the front desk like Leslie, has a great little outdoor pool, outdoor tables and chairs in a little grassy area, washing machines and a nice washing area, ice machines that are convenient, dog park that's fenced, good location, but best of all is the wonderful breakfast that Donna & Alisa cook and serve. So many great choices to eat from 6-10 and great coffee too. Thank you all. We will stay there again on our next visit.
Dear Leslie R, Thank you for sharing your experience with us, we love hearing directly from our guests. We always appreciate the very kind words and the detailed sharing of our guests experiences. We look forward to your return where we hope to exceed your expectations once again. Bests, Jim
Our stay here was fantastic and the amazing ladies serving breakfast made it absolutely memorable. Donna, Alisa and Julie treated my daughter like she was their own and they were just super nice all around. Not to mention it was the best b & g I've had in a long time! We will definitely be back for her special waffles!
Dear Amanda O, Thank you for sharing your experience with us, we love making memories. We always appreciate that you chose us and for the sharing of your experiences with us. Thank you for mentioning our staff, they love what they do. We look forward to your return visit! Bests, Jim
The staff was absolutely fantastic! Every employee that I met was super helpful and very friendly. The facilities were clean and seemed to be well-maintained. I would definitely stay at this property again, and would certainly recommend it to anyone looking for lodging in this area.
Dear Alissa L, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. I'm happy that you had a great experience. Thank you for mentioning our staff, they really do enjoy making sure that everyone has a great time while visiting Hot Springs. We look forward to your return visit. Bests, Jim
In April my friends and I travelled from Illinois to Arkansas for a weekend of Hot Springs, horse racing and casino. We stayed at the Best Western which was great! But what made it excellent were 3 ladies, Donna, Alise, and Julie. These ladies took care of our morning breakfast. The personal attention we received from them was incredible. They talked with us and you could tell they loved what they did. One of us celebrated his birthday that weekend. These ladies had a cake and made him feel special on his birthday. The kindness at the Best Western from these 3 ladies will not be forgotten, as we still talk about them. From the bottom of our hearts, Thank you Donna , Alise and Julie for being so kind in this crazy world, we are truly grateful. May God bless you three abundantly!
Dear Sondie B, I would like to thank you and your group for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you had a great experience and loved the breakfast staff. You are correct when you stated that those ladies love what they do, they truly do! They truly enjoy making sure that everyone has a wonderful time while they are in town. We look forward to your return visit next year for the live race meet! Bests, Jim
We drove from Shreveport, Louisiana for my sons 4th birthday. We visited Magic Springs and stayed at the hotel. it was so very nice the hotel staff was so nice. It was comfortable and quiet. On my sons birthday 05/21/2022, Ms. Alisa and her co worker song happy birthday to my son and presented him with a birthday cake with a candle lit. it was very memorable. The breakfast was great. It was a great stay and I will surely be visiting again.
Dear ginnmarcy, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you had a great stay and that you shared your experience with us. I'm happy that we could help make your son's birthday that much more special. We appreciate your business and we look forward to your return visit. Bests, Jim
The hotel was very clean and accommodating to our needs. Reasonably priced! The front desk staff (unfortunately I do not have their names), helped with our restaurant needs and tourist activities. Alisa and Donna who tended the breakfast were also informative regarding the areas activities. They were very attentive serving and dealing with breakfast. The entire staff was very personable.
Dear Moot, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you had a great stay and that we exceeded expectations. Thank you for mentioning our staff, they truly love helping people. We appreciate your business and we look forward to your return visit. Bests, Jim
This best Western is excelent. Well maintained and great staff. Cudos to kitchen staff Donna and Alisa. Ju S all wet tutorials it r a we t to ok had g hhl lv c bngghh c huh h h vhhhvhufhc. GG bchv v. B b. Bv
Dear Ray M, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. We appreciate the kind comments, I'm glad that you had a great experience and loved our staff. We look forward to your next visit! Bests, Jim
Great location. An easy 5 min drive to downtown and across street from race track. Nice small outside pool area, and rooms are updated. Comfy beds. This hotel has a great breakfast room. They have a staff that fixes up a plate of hot food for you of your choice. Today was scrambled eggs, biscuits snd gravy, crispy bacon, potatoes. Plus other items. Great friendly and helpful staff.
Dear minichix, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm pleased that you found everything to your liking. Please come back and stay again, we look forward to your return visit. Bests, Jim
Great choice. Beautiful area and love the casino too! Very relaxing and quiet place. We especially enjoy the breakfast. We did not get a chance to use the pool but it appeared to be well maintained. We will come back!
Dear jwayne107, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm pleased that you had a great experience and that the location worked out well for you. We look forward to your return visit. Bests, Jim
Best value for the money so far for me in Hot Springs. It's literally across the street from Oaklawn and convenient to drive or Uber/Lyft anywhere in town. The breakfast is the best, too! The rooms aren't fancy, but clean and comfortable. The staff is competent, responsive, and friendly.
Dear Marian W, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm pleased that you had a wonderful experience. We do feel like that we are the best value in town. Please come back and stay again, we look forward to your return visit. Bests, Jim
Check in a snap. Pool quiet and clean. Typical room. Small bath towels. Only difficulty was our keys didn't work the second day. Quickly rectified by the office. AMAZING breakfast! Donna was an amazing server at breakfast. Friendly, grateful and fun.
Dear MargaretsB2440GC, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm pleased that you had a wonderful experience and that you loved the Hot Breakfast. Thank you for sharing your experience. Please come back and stay again, we look forward to your return visit. Bests, Jim
The location of the hotel is fantastic - it is right across the street from the Oaklawn Racetrack and Casino. That is not what we went to Hot Springs for, but it certainly ended up being a bonus because we went to a concert at the casino. Everyone at the hotel was friendly and helpful and when we had a problem with our TV, they came within minutes of the call and resolved the issue. I want to especially thank Alisa, Donna, and Julie who served the breakfast! Alisa was there every day and made us feel welcome while taking an interest in our visit and providing us with a map and points of interest in Hot Springs. I would definitely stay there again if I am in the area!!!
Dear Bonnie B, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm pleased that you had a wonderful experience. Thank you for mentioning our staff, they love taking care of people. Please come back and stay again, we look forward to your return visit. Bests, Jim
It's a great hotel and I've stayed there many times the dog park is wonderful most everyone is good about picking up after there dogs. Everyone that works there is great and very helpful. My biggest complaint is the handicap rooms and bath rooms are very small and no roll in showers beds once you can get in them is a challenge the bed sits up so high it's very hard the bath room is very small with a small tub the rails in the bath tub are great the rail next to the toilet will work but it's very small and only on one side of the toilet
Dear Sharon, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your favorable rating. I'm happy that the dog park area worked out well for your visit. The size of the bathroom is one of those things that is just about impossible to fix. We've tried to make it as accessible as possible. Please come back and stay with us again where we hope to earn a higher rating. Bests, Jim
This hotel delivered an excellent restful 2 night stay. The front desk staff was friendly, our room was available before check-in time and was very clean and well maintained. The shower had great water pressure and the HVAC worked very well. For the price, this hotel exceeded our expectations. We used the laundry center and had breakfast. The breakfast is served by an attendant not self serve which makes some people feel better about hygiene. Eggs, sausage, bacon, potatoes and biscuits and gravy were all available, a better than average showing for a normal non plus or premiere BW. The location is not close enough to reasonably walk to bath house row etc but it is directly across from the casino and walk-able to a few restaurants and bars.
Dear Chris, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments, I'm happy that you loved our staff, complimentary hot breakfast, and our facilities. Thank you for your business and we look forward to your return visit. Bests, Jim
From the ease of making a reservation to constant follow up before arrival I received several e-mails regarding my upcoming stay. They even let me know my room was ready an hour before my arrival. The staff is the most friendly I have ever experience and I working the hotel industry for over 12 years. Location is perfect, especially if you are going to the Oaklawn, it is right across the street. Long hours to access breakfast and lots of variety to choose from. There is even a bike wash, I saw a guest giving his dog a shower. There is also a dog park.
Dear Sharon B, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments, I'm thrilled that you were happy with your clean room and nice staff. Thank you for your business and we look forward to your return visit. Bests, Jim
This hotel was a great location to horse track. It was clean and nice. Staff was friendly and hekpful. The breakfast and breakfast crew was fantastic. Especially Donna,Alise,and Julie. They were servers at breakfast. Very friendly and helpful.. i recommend to stay here.
Dear Linda, Thank you for your stay and for your very kind comments, we appreciate your business! I'm very happy that you had a wonderful experience and that the locations was perfect for what you wanted to do. We invite you to come back for we look forward to serving you again! Bests, Jim
Easy check in, staff very helpful and nice. Property over all clean and well groomed. Not pool season but looked inviting. Room was just as booked, no suprises. Beds and pillows comfortably. Breakfast was a nice plus,wide variety, Donna and Alisa if I remember correctly kept food plentiful and fresh. Will definitely stay again if in the area
Dear Cindy, Thank you for choosing to stay with us and for the very kind rating of your experience. I appreciate the kind words and I'm happy that you enjoyed every aspect of your stay. We appreciate your business and we look forward to your return visit. Bests, Jim
Hotel is super clean. Staff is amazing and helpful and very friendly. Location is perfect! Track and casino is within walking distance. The only issue is trying to get in and out of the hotel during race time.
Dear Chris W, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments, I'm happy that you were happy with your clean room, the location, and the friendly staff. Just so you know for future reference, we have an electronic gate to the side street that you can use when the traffic is bad at the main entrance. Thank you for your business and we look forward to your return visit. Bests, Jim
Excellent customer service! The rate was a little high though. Breakfast was good and hot. Beds were okay but people were standing outside and making a lot of noise. Casino was across the street with easy access to it.
Dear sblas64584, Thank you for choosing to stay with us and for the rating of your experience. We appreciate your comments for we love hearing directly from our guests. We appreciate your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
Hotel is older but some updates have been made. Place is clean, a plus is a table and 2 chairs available in the room. Plenty of room for luggage and/or coolers. Breakfast close and very good. Like that there is carpet instead of stark cold wood look floors. Would stay again.
Dear Karen D, Thank you for choosing to stay with us and for the rating of your experience. I'm happy that you had a great stay. We appreciate your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
The Best Western Winners Circle is across the street from the Oaklawn Race Track and Casino in Hot Springs, Arkansas. The rooms that we have stayed in (three visits within the past two years) were clean, well stocked with towels, shampoo, etc. The grounds well maintained with several picnic tables, an outdoor swimming pool, and a gym. We stayed on the second floor, and during our visits we were in quiet surroundings. On-site parking across from the race track was nice. The hotel provided an excellent breakfast, served in a breakfast room that felt like walking into a restaurant. The food was freshly prepared, and was served by three ladies who did the preparation and filled each plate by order. In that way the patrons were not sharing serving utensils, hovering over hot plates, etc. Even the coffee was served....with no limit for refills. Bacon, eggs, potatoes, waffles, fruit, yogurt, bagels, danish pastry, apple and orange juice, etc. People might ask to take their food "to go" or sit at one of a number of tables there. When people got up to leave someone was right there to remove dishes and wipe down the table. We especially appreciated the friendly breakfast crew. Donna, Alisa, and Julie are well known by many of those who are regulars at the Winners Circle. We look forward to seeing them again- next time.
Dear Cathie P, Thank you for choosing to stay with us and for the rating of your experience. We love repeat guests, thank you for your continued business! You obviously love our facility, our hot breakfast, and the location. We appreciate your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
Clean rooms, delicious breakfasts, extremely accommodating staff, across the street from Oaklawn Race Track and Casino. Hot Springs is a very nice town with lots of shops for shopping and Bath Houses to get a massage. Beautiful area of Arkansas.
Dear jarj1947, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments, I'm glad that you were happy with your clean room, accommodating staff, and the location. Thank you for mentioning our staff, they really do like taking care of people. The town is great fun as well with lots of things to do here. Thank you for your business and we look forward to your return visit. Bests, Jim
Even during the Arkansas stakes race weekend the hotel staff was prompt, friendly and took excellent care of us. Front desk was on the spot with everything. The breakfast staff was superb. The food was a complete hot breakfast and had marvelous homemade pastries. Housekeeping supplied all our extras promptly with a smile. Thank you and we will be back
Dear Naomi L, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments, I'm glad that you were happy with your clean room, the full hot breakfast, and nice, friendly staff. Thank you for your business and we look forward to your return visit. Bests, Jim
Always a pleasure staying at the Winners Circle. Leslie, Victoria and others at check in/out are great. Also breakfast service is great. Look forward to coming back soon. The location is perfect, just across the street from Oaklawn track and casino.
Dear Cary, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments, I'm glad that you were happy with the nice staff, hot breakfast service, and that the locations works well for you. Thank you for your business and we look forward to your return visit. Bests, Jim
Central location for good restaurants and easy walk to race track. Motel was old school but very clean and neat. Staff very friendly. Even gave out tip sheet. Breakfast was good and adequate.buffet style
Dear Freedom, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments, I'm happy that you loved your stay. Thank you for your business and we look forward to your return visit. Bests, Jim
We had booked a room due to being across the street from Oaklawn. First of all this is a MOTEL not a HOTEL. When we arrived there was not a parking spot available. The woman working the desk informed me that they allow non-customers to pay to park if they are going to Oaklawn. She also said that if we would wait about an hour then the people from Oaklawn would be leaving. Why should a paying customer have to wait for parking. We decided we would not stay and checked back out. They said no problem call Expedia and tell them to refund as we can't do a 3rd party refund. Apparently a LIE see below. Upon calling Expedia and them talking to the property owner, the owner said that we left because of a family emergency and that they always have plenty of parking. Both LIES!! The owner said he had charged me for one night due to leaving early and would not refund the remainder of the cost. Obviously this owner cares more about money than the reputation of his property. Please don't support this crook.
Dear Mr. Jeff Wicks, Thank you for choosing to stay with us, we appreciate everyone's business. We also understand that you have many options of where you can choose stay. Obviously, there are two sides to every story. We have lots of parking, 3 acres of parking, there is always a place to park here. No one waits for parking. We do allow people that are not guests to park here for a fee, however, we don't let any non-hotel guest park anywhere near the guest rooms. They park on the gravel lot on the back of the property. If we were not here to monitor the parking people would absolutely drive up off the street and park in front of the guest rooms. After you had been in your room for over 3 hours, you came back to the desk and said that you had a family emergency and needed to leave. We told you to contact Expedia since that is the way that you made your reservation. Understand, when you book using a 3rd party such as Expedia, you are our guest but you are their customer. We are not allowed to change the reservations of their customers. Expedia contacted us and we agreed to refund the remainder of your stay and refunded over $125 that I was not required to because of your family emergency. I'm fine with my reputation, read the other reviews. We take care of our guests like we would want to be taken care of. We feel like we are one of the best values in town. Bests, Jim
We were extremely happy with the king bed room, the breakfast and the hospitality of the staff. The bed was one of the most comfortable we've ever slept on! Breakfast by Miss Julie was wonderful! Our trip was too short so we'll be back and will most definitely come back to this motel.
Dear KenKonehead, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your kind comments. I'm glad that you loved our breakfast as well as our staff. Our staff truly loves taking care of people. Thank you for your business and we look forward to your return visit. Bests, Jim
This hotel was very clean and well kept. The front desk staff was extremely friendly, helpful and efficient. But the BEST part was the breakfast that Donna, Alisa and Julie prepared and served!! They were AMAZING!!! They go above and beyond to take care of everyone and give them an AWESOME breakfast experience like no other!! Definitely will be back!!!
Dear Lisa, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments, I'm happy that you loved the breakfast. Thank you for your business and we look forward to your return visit. Bests, Jim
Employees are great courteous and friendly. The Price on the other hand has gotten out of control. Can no longer afford to stay there. If am going to pay this price for the convenience i will just stay at the Oaklawn Casino Hotel for that convenience other wise stay up the street for half the price.
Comfy beds and pillows. Best part of the stay was Alisa and the wonderful breakfast! The food was amazing and Alisa's customer service was top notch. Better service than most restaurants! The front desk staff was also helpful and friendly.
Dear Susan T, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments, I'm happy that you liked the Pillowtop beds and pillows, the friendly staff, and hot breakfast. Thank you for your business and we look forward to your return visit. Bests, Jim
This motel is located across the street from a Casino and Horse Race Track. This is either positive or negative depending on the purpose of your stay and when you stay. Our first night here was on a Saturday. The last horse race of the day was just over when we arrived and the place was packed and it was very loud that night. The second night the place was almost empty and it was so quiet. The purpose of our visit was to see the national park and the town and not the Casino or horse racing. I would not recommend staying here on a weekend unless the purpose of your trip is the casino/horse racing. I would recommend staying during the week. Our room was clean except for urine I noticed at the base of the toilet (yuk) evidently overlooked by housekeeping. The bed was very comfortable. The breakfast was very good. I ate an orange each morning and it was fresh. The ladies were extremely kind and helpful. They wore masks and filled your plate for you. The location was not within walking distance to Hot Springs Bathhouse Row but we did not have difficulty finding a place to part at the free parking garage.
Dear Mom-USA70, Thank you for choosing to stay with us and for the rating of your experience. We appreciate all of your comments. We love hearing directly from our guests about what they like and what they don't necessarily like, we feel like it makes us better. Thank you for your business and we look forward to your return visit. Bests, Jim
We stay here every year on Valentine's simply to be close to the track. We always stay in the family suite (and the adjacent smaller suite). As always, the staff are friendly and the breakfast crew keep our plates full! We will keep coming back to BW Winner's Circle because the location CAN'T BE BEAT!! See y'all next year!
Dear 257candle, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments, I'm happy that you love staying here for the location, the staff, the breakfast, and for the memories. Thank you for your business and we look forward to your serving you again next year, if not sooner. Bests, Jim
Been to Hot Springs for several Corvette conventions but now we know where we will stay. We were headed to Nashville Tennessee but reading a Book on things to see in Arkansas, we decided to change our plans. Thank you all for a great experience
Dear rcvetteman1979, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments, I'm happy that you had a great experience. Thank you for your business and we look forward to your return visit. Bests, Jim
I was on a work trip accompanied by my husband. We got iced in and the staff was incredibly accommodating. The rooms are large, warm, clean and comfortable. Breakfast is fantastic, bacon, biscuits and gravy. A special shout out to Victoria for just being extra nice and friendly!
Dear Linda, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very favorable rating. I'm sorry that you got iced in, however, if you were going to get iced it I'm glad that it was with us. Thank you for your kind comments, we love hearing directly from our guests. Please come back and stay with us again for we look forward to serving you. Bests, Jim
Was a very nice stay. Breakfast staff very pleasant. Hotel staff very friendly and helpful. We stay at the winner cycle quite often. Anytime a problem comes up the staff is very prompt in responding to the issues.
Dear goldwing1us, Thank you for continuing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments and we love repeat guests. Thank you for your business and we look forward to your next visit. Bests, Jim
This hotel on the main street in Hot Springs appeared to be quite old-fashioned, but the rooms were updated and very large. The front desk staff were very helpful and the breakfast was amazing. We didn't attend, but it was right across the street from a race track and was also convenient to Hot Springs National Park. There was quite a lot of road noise even though it wasn't a very busy thoroughfare.
Dear MeriAnneG, Thank you for choosing to stay with us and for the rating of your experience. We appreciate your kind comments for we love hearing directly from our guests. Thank you for your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
Great place to park and go. We didn't move our car for 3 days. Races, casino, Rocky's Pizza, taverns not to mention all the track amenities a short walk to our room! Rooms could use updating but worth the stay! Our go to place! Staff is amazing!
Dear Stacy0125, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very kind comments. Looks like we were your one stop shop! You're correct, there is so much to do within walking distance with several food options as well. Thank you for your business and we look forward to your return visit. Bests, Jim
We came to Hot Springs to enjoy the horse races. The Winners Circle hotel located across the street had great reviews and had availability so we decided to book a room. The hotel receptionists on arrival were friendly efficient and very helpful with local attractions information. After checking in we walked across the street enjoyed the horses and then came back to the room. After freshening up we went to dinner came back enjoyed the casino then called it a night. The next morning we enjoyed the complimentary breakfast served by some delightful women. It is one of the best complimentary breakfasts offered; eggs, waffles, biscuits, gravy, potatoes, cereal, oatmeal, variety of juices coffee hot tea. If you can't find something to satisfy your morning craving then you aren't hungry. Will definitely stay here again when we return to this part of Arkansas.
Dear Darlene S, Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your very thorough review of your experience. We love hearing directly from our guests. Thank you for your business and we can't wait to serve you again. Bests, Jim
Donna, Alisa, and Julie are absolutely amazing. Breakfast was phenomenal. They went above and beyond to make us all happy! Really a surprising experience. Perfect ending to our race track and casino girls trip!
Dear Jennifer, Thank you for choosing to stay with us and for the very kind rating of your experience. We love hearing directly from our guests about their experiences and we appreciate your very kind comments. I'm glad that you ladies had a wonderful time, come back and do it again real soon. Thank you for your business and we look forward to your return visit. Bests, Jim
Donna, Alisa, and Julie welcomed 6 of us girls in at 9:55 and cooked extra food for all of us so we could eat. They were so caring and made sure we had plenty. Great customer service and kind people. ❤️
Dear Abby B., Thank you for choosing to stay with us and for sharing your experience with us. We appreciate your very kind comments and we agree, the breakfast crew is wonderful! Thank you for your business and we look forward to your return visit. Bests, Jim
We had planned to stay just one night and continue on but the area was so nice and very there was so much to see we stayed one more night. And we were so comfortable and liked this hotel so well we stayed a 3rd night just to stay longer!
Dear lovemyaphas, Thank you for choosing to stay with us and for your wonderful review. You very kind comments are so appreciated by all of us. I'm happy that you had a wonderful experience with our town as well as our property. Please come back and stay with us again, we look forward to a return visit. Bests, Jim
As usual our stay was great Only thing missing was cinnamon rolls for breakfast. I sure miss them I have been coming here for many years and Leslie goes above beyond and always greets you with a smile and makes you glad you are staying at Winners Circle
Dear bfbryant69, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you enjoyed your stay as well as our staff. Leslie is great and if you're our guest, you are our family! We appreciate your business and we look forward to your return visit. Bests, Jim
The hotel is in a very good location - right on the main road connecting bathhouse row and there's plenty shopping, restaurants etc nearby. - The hotel was reasonably clean but its a bit old and fixtures were so so. - The rooms are spread around individual building, which is good for privacy. But you have to walk a bit outside for the breakfast. Food & service: - Breakfast was expansive and they had enough items (even during covid times). Overall, I would recommend staying here. Ideally it was a great value considering we paid 80-odd per night, but deducted 1* as its an old property
Dear itsramesh, Thank you for choosing to stay with us and for the rating of your experience. We welcome comments from our guests for we feel like they make us better. I can fix a lot of things, but I can't fix our age. :D We appreciate your comments as well as your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
I am happy that I chose to stay at this hotel. I was able to secure a very fair price in a popular location. It is a large facility with private entry doors. My favorite aspect was the breakfast with homemade sausage gravy and 5 varieties of fresh Danish pastries.
Dear Mark D, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you had a pleasant experience and loved the breakfast as well as the location. We do feel like that we offer quality accommodations at a fair price, the best value in town! We appreciate your business and we look forward to your return visit. Bests, Jim
We always stay at the BW Winners Circle every time we come to Hot Springs. The property is kept up well, always clean. What keeps us coming back is the staff. The ladies at the front desk are always helpful. Our favorite part of our visit though is the ladies in the breakfast area. Donna and Alisa are mainstays at the BW Winners Circle. I love their familiar faces and the way they take care of folks at breakfast. They excel at their job and at making the most of the complimentary breakfast. I highly recommend the BW Winners Circle to anyone coming to Hot Spings!
Dear 2festive4u, BTW, Love the name! Thank you for choosing to stay with us and for the very kind rating of your experience. We appreciate your kind comments and truly take them to heart. As you can attest, the breakfast is great and our staff is too. Thank you for your continued business and we look forward to your return visit. Bests, Jim
While the hotel could use some updating, my stay here was wonderful! The bed was comfortable, and the room was a great size. The best part was the staff, especially the front desk ladies. I had to fly to Hot Springs last minute, because my daughter was in the hospital and not doing well at the time, so, as you can imagine, I was very emotional. My stay at the hotel needed to be good, so that I could get the rest I needed when not at the hospital. On the second night of my stay, my refrigerator started making a constant buzzing sound at 3:00 in the morning, and so needless to say, I had a hard time sleeping. The drain in my bathtub wasn't draining very fast either, and I found myself taking a shower in ankle deep water. The next morning, I told Victoria at the front desk about the two problems, left to go to the hospital for a few hours, and by golly, when I got back, the fridge had been replaced and my drain was running smoothly....AND THEN...I noticed the new fridge wasn't set to a cold enough setting, told Victoria the next morning, left for a few hours, came back, and it had been readjusted. Those might seem like little things, but they were a big deal for me! And Victoria was SO nice and friendly, and they all are really there to make your stay as pleasant as possible and will jump right on any issues you may be having, so that your stay can be the best it can possibly be! Thank you, Victoria, for being such a warm, caring and friendly face when I needed one!
Dear Amy J, Thank you for choosing to stay with us on your emergency trip to Hot Springs, we appreciate your business. I'm sorry about the few issues you had but I'm happy that they were taken care of immediately. I know it wasn't a planned trip and I hope that your daughter is doing much better now. If you are ever in town again and find yourself needing lodging I hope that you will choose to stay with us again. Bests, Jim
This is the 2nd time we have stayed at this Best Western and have been very happy with it. We love that our dog is welcome there and the BEST thing about it is the staff who work in the breakfast area Donna and Alisa work so hard to prepare the breakfast, serve the breakfast, and clean up all while being super friendly to the hotel guests. Every day, I saw a smile on their faces and heard a friendly welcome to everyone. I'm sure they don't get paid near enough for the work they do, and I saw very few leave even a small tip for them so next time you're there... remember to tip them well! It is so hard to find these types of employees. Best Western is fortunate to have these two!
Dear Laurie G, Thank you for choosing to stay with us again and for the very kind rating of your experience. I'm glad that you had a wonderful stay and yes, we welcome your small dog. We do feel like our breakfast experience can't be beat! Our staff loves taking care of people and the guests can tell. We appreciate your business and we look forward to your next visit in the very near future. Bests, Jim
We evacuated to Hot Springs after Ida. I was working in the hotel d/t lack of electricity and internet. The holtel offers breakfast to all of it's visitors. Waffles made to order, hot eggs, bacon, sausage and an abundance of cereals. The real stars of the hotel were the 3 ladies; Donna, Alisa, and Julie. who prepared and served the breakfast. These ladies made a rough time so much more enjoyable. Thanks for the morning coffee and grits prepared just the way I like them. What GEMS hope they get their recognization that is weel deserves.
Dear S M, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you had a pleasant experience, and you are correct, the breakfast ladies are rock stars. We appreciate your business and we look forward to your return visit. Bests, Jim
Just across the street from the casino and racetrack. Outdoor pool which was closed when we were there. A little old with 2 stories of all-outside entrances. Was nicely kept up and clean. Desk service was excellent. Breakfast room was large and very good service. A mile or so from downtown. Good pizza sports bar one block down.
Dear Tom H, Thank you for choosing to stay with us and for the rating of your experience. I"m happy that you had a great stay and found the location convenient for all the activities that had planned. We appreciate your business and we look forward to your return visit where we hope to earn a 5 out of 5 rating. Bests, Jim
Very clean room, comfortable beds, hot water in shower with good pressure. Staff at desk were nice. Breakfast was awesome and staff serving was exceptional!! My go to hotel in hot springs for sure !!!
Dear punkin72830, Thank you for continuing to stay with us and for the very kind rating of your experience. I'm glad that you had a great stay and enjoyed our staff. We love repeat guests!!! We appreciate your business and we look forward to serving you again very soon. Bests, Jim
The room smelled heavily of cigarettes. Upon entering the bathroom, two unflushed cigarettes were in the toilet. Was the room even cleaned thoroughly?! The toilet, after flushing the cigarettes, ran longer than it should have with a brown stain on the back. We didn't even say anything- we just left and found a nice, cleaner hotel down the road. Disgusting hotel. I'd rather have slept in my car.
Dear kristingrona, Thank you for choosing to stay with us and for the rating of your experience. I'm sorry that you didn't find your room up to yours or our high expectations. Obviously, you were put in a room that had not been cleaned nor inspected. It was an error on our part to do so and we will look into how that happened so that we can try to make sure it doesn't happen again in the future. It would have been real easy to simply put you into another room of your liking that had been cleaned and inspected if you had given us the opportunity to do so. We appreciate the opportunity for your business and we hope that you will give us another try in the future. Bests, Jim
Very comfortable bed, clean, and great breakfast. Right next to track, iconic restaurants, and live entertainment. Sweet accommodating staff. We celebrated a friend's birthday and will be back again soon!
Dear jeoala, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you had a great stay celebrating your friends birthday and enjoyed our staff. We appreciate your business and we look forward to your return visit. Best, Jim
We really was appreciative that there was a Best Western in this town. It was clear that it was a tourist place when we drove through town. Our room was nice and we really enjoyed the room, it was busy in the downtown area but where our room was located at was nice and quiet and we were able to have a restful stay on our way through. This room was big and met our expectations we had plenty of room in our room. We thought the bathroom was more than big enough for our needs and our toiletries. We would stay here again on our way through.
Dear hootmans2011, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you had a great stay and loved the room. We appreciate your business and we look forward to your return visit. Bests, Jim
I have been wanting to try this motel for years. I'm in Hot Springs 1-2 times a year for the last 30 years. They have fixed the place up well but as many have said it is dated in many ways. I have to say, the bed was wonderful, as nice as the Hilton Garden Inn in Little Rock where I stayed the night before. The TV was a large flat screen with tons of channels. Breakfast as most have commented was good, the 2 ladies working it were wonderful. There is a bike wash area with a cabinet full of supplies. Be careful, the left door falls off. Now the part that will keep me from going back. The walls are paper thin. There is no sound deadening at all. There was a constant drip drip drip outside my room that I could hear all night. I was awakened at 2am by a loud group outside and you can hear the road traffic from Central like it's 10 feet away. My room was not in the front but about midway in the complex. Not a lot they can do to correct the traffic noise and it may not bother some people.
Dear Dochatley, Thank you for choosing to stay with us and for the rating of your experience, we truly appreciate your business. It sounds like you found everything to your liking except that outside noises bothered you. Please don't make this you last stay, come back and give us another try. Since you're a light sleeper please request a room in the back of the property away from Central Avenue. We look forward to your return visit where we hope to earn a much higher rating. Bests, Jim
We loved our stay at this Best Western. The room was clean and everyone was so friendly. By far, the best part was breakfast served by Alisa and Donna. They made us feel right at home and took care of everything.
Dear 400maggiee, Thank you for choosing to stay with us and for the rating of your experience. I'm glad that you had a wonderful stay and that you absolutely loved the breakfast. You are one of many, Donna and Alise have quite the fan club. Sometimes I think we are selling the breakfast experience and throwing in a room with your meal. :D We appreciate your business and we look forward to your return visit. Bests, Jim
We really enjoyed staying at the Winners Circle. We were visiting Hot Springs and found this Best Western to be convenient to the downtown area. The hot breakfast was very good and the staff most welcoming and accommodating.
Dear charisma2015, Thank you for choosing to stay with us and for the rating of your experience. I'm glad that you had a great stay. We appreciate your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
The service was wonderful. The front desk lady was very professional and helpful. We also enjoyed great service their during breakfast. The servers Alisa, Donna and Julie were great. We highly recommend this hotel.
Dear CJ Carolyn C, Thank you for choosing to celebrate your wedding anniversary with us and for the very kind rating of your experience. I appreciate the kind words and I'm happy that you enjoyed your stay. Thank you for mentioning our staff, they love taking care of people. We appreciate your business and maybe we will see you again next year. Bests, Jim
Friendly Staff (Breakfast with Donna, Alisa, Julie); comfortable beds; great shower head flow; and a really good hot breakfast with many other choices (unlike other hotels). What more could travelers ask for?
Good breakfast, comfortable bed, very friendly staff, easy to get in and out of this location. Didn't swim at the swimming pool but got sun bathed by the pool side and enjoy it. They also had a bike/ dog wash station
Dear lali102, Thank you for choosing to stay with us and for the very kind rating of your experience. Your kind words about the facility and the staff mean a lot to us. Yes, it's a little cool to be swimming this time of year for me too! We appreciate your business and we look forward to your return visit so that we can serve you again. Bests, Jim
Wonderful place to stay! Clean rooms and great staff! Great location too. The breakfast is wonderful and a great way to start your day! I highly recommend this hotel for anyone going to Hot Springs! An added bonus is that it's directly across the street from Oaklawn. Rockys next door has the best pizza and sandwiches too!
Dear hillbillyflyfisher, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you loved the location and that it works well for you. Thank you for your kind words about or facility and our staff as well. We appreciate your business and we look forward to your return visit so that we can serve you again. Bests, Jim
Breakfast was excellent and staff was very Very friendly staff. Only issues were I had to ask for toilet paper and a laundry bag; however, it was immediately made right by the professional staff. The rooms were clean and the amenities were as expected except for the weak wifi. The parking was nice as well since you could park directly in front of your room.
Dear mpd754, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you had a great stay but I'm sorry the housekeeper missed stocking the items that were of short supply. We appreciate your business and we look forward to your return visit. Bests, Jim
If traveling with a pet this is your best choice in Hot Springs. Personnel were extremely nice and professional. There is a dog park which was a big surprise. Breakfast was also good for a hotel freebie. There is also a pretty good restaurant just around the corner. For the cost this was an exceptional bargain. Shout out to front desk personnel Robert and Victoria. I just wish everyone was this nice!
Very reasonable rate. Very Clean really good hot breakfast. Front desk staff courteous and accommodating. Good location in safe area. Suggestions: our room was 4 rooms off highway (hotel is u shaped) - highway noise loud in room. If that bothers you ask for a room in the back. Room next to second floor outdoor steel stairwell. Occasional noise with people bringing bags up stairs or kids pounding down stairs. If noise bothers you to request room away from the stairs. Would def stay again. Recommend for price, cleanliness, hot breakfast.
Dear Terri J, Thank you for choosing to stay with us and for the rating of your experience, we truly appreciate your business. I'm glad that you found your room Very Clean and that you enjoyed the extensive Hot Breakfast that we serve complimentary. We look forward to your return visit where we hope to earn a higher rating. Bests, Jim
The hotel was very clean and well lit. Staff was super friendly and knowledgeable. Breakfast was hot and delicious. Very quiet at night. We felt safe and comfortable here. We will defiantly be coming back to this hotel on our next crystal hunting adventure.
Dear mrsmandameow, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you liked everything about your experience and that you felt very safe at the property. We appreciate your business and we look forward to your return visit. Bests, Jim
This was our first trip to Hoy Springs and the Best Western Winners Circle. I was most impressed with their staff. The front desk check in process was fast, friendly and very welcoming. This location takes excellent care of guests! Each morning we were warmly greeted by Donna and Alisa in the breakfast area, who served a delicious breakfast that is cooked on site. The breakfast had a great selection and was served hot. Our room (family suite) was large and comfortable and despite a dated design, everything functioned well. It also had a room with a couch and coffee table, making it perfect for a family staying together. Grounds were well kept and there are picnic tables to eat outside as well. Overall a very nice stay with a very friendly and helpful team!
Dear W9850XDseanr, Thank you for choosing to stay with us and for the very kind rating of your experience. Your kind words about the facility and the staff mean a lot to us. I'm happy that you loved the entire experience while staying with us as our guest. We appreciate your business and we look forward to your return visit so that we can serve you again. Bests, Jim
This place was clean, comfortable, and extremely accommodating. I rented a few rooms for my 40th birthday celebration and this place was perfect. I felt safe (big deal for a single woman) and that they wanted my business. The location can't be beat either. Oh, and don't miss the breakfast!
Dear wardmarianl, Thank you for choosing to stay with us for your Birthday Celebration and for the very kind rating of your experience. I'm happy that you loved the entire experience while staying with us as our guest, thank you for your kind words. Yes, we truly appreciate your business and we WANT your business! Thank you again and we look forward to your return visit. Bests, Jim
Very friendly people, great parking even for vehicles with trailers and it was a secured parking lot. They suggested we go to the casino for dinner and wow they were spot on. Food was great, waitress was so sweet. Server at the hotel showed a perfect example of southern hospitality. So sweet and even joined in on some banter with me and my 5 friends that were traveling with me.
Dear jasonaJ9968CH, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you loved everything during your stay. Thank you for mentioning our staff, they truly love what they do. We appreciate your business and we look forward to your return visit. Bests, Jim
Went to the Breakfast after arriving an the food was amazing and Donna and Alisa where so kind and made us feel so welcomed and the food was so much better then I expected. I look forward to staying here again.
Dear bmeleton, Thank you for choosing to stay with us and for the very kind rating of your experience. Thank you for mentioning our staff, the breakfast ladies are the bomb! We appreciate your business and we look forward to your return visit. Bests, Jim
Everyone was very nice to us that works there. The breakfast ladies were great, love the beds and the breakfast. We always stay with you when we go to Hot Springs. Keep up the good work. Give them all a raise
Dear judyjames23, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you enjoyed your stay and that you loved the breakfast. Thank you for mentioning our staff, they're great! We appreciate your business and we look forward to your return visit. Bests, Jim
Great week! Great service for breakfast with Alisa, Julie and Donna. It would have been 5 + except we miss the big cinnamon rolls! Asked for full service one day and got it no problem. We were here for the Indian Get Together and also stays 4 days longer. See you next year!
Dear Mittelstedpeter, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you loved everything during your stay again this year. We look forward to the Indian group every year. Thank you for mentioning our staff, they truly love what they do. We appreciate your business and we look forward to your return visit again next year. Bests, Jim
Hotel was wonderful. The staff at the front desk was amazing and very friendly. I needed to check in early so my wife and 2 month old son would have a place to stay while I took my school golf team to Glenwood. They made sure a room was available for us. The breakfast was awesome. The ladies serving were friendly and the foot was hot and fresh. Would definitely stay here again.
Dear Coach_B18, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that we could take care of your special needs. Thank you for mentioning our staff, they truly love what they do. We appreciate your business and we look forward to your return visit very soon. Bests, Jim
Was expecting a multi story building. Instead it was a motel style hotel. Employees were very friendly and what stood out most was the restaurant. The wait staff went out of their way. DONNA, ALISA AND JULIE were very friendly, accommodating and personal like family. They were busy but had a friendly word for everyone. And the breakfast was a hearty full serving one of eggs, crispy bacon,waffles and danish. What a joy it was in the midst of all the hate and negativity in the world. BTW THE ROOMS WERE CLEAN , WELL APPOINTED AND THE BEDS WERE VERY COMFORTABLE. THANK YOU BEST WESTERN
Dear Johank33, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you found the full hot breakfast as well as the guest rooms to your liking. Thank you for mentioning our staff, they work very hard and truly love helping people. We appreciate your business and we look forward to your return visit. Bests, Jim
Without exception, the staff are perfect. Everyone is friendly and helpful. They even smile and don't mind making a person feel welcome. The breakfast is cooked and served by a great lady. The swimming pool is open! And our puppy LOVED the enclosed dog park. I HIGHLY RECCOMEND the Winners Circle!!
Dear banditdwg, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you found the breakfast and dog park to your liking. Thank you for mentioning our staff, they truly love helping people. We appreciate your business and we look forward to your return visit. Bests, Jim
Stayed here several times over the past several years. Motorcycle friendly with bike wash area. Always have a good breakfast, clean pool, frig in the rooms, however the hotel is getting dated and the rooms need remodeled.
Dear sdcochrum, Thank you for continuing to stay with us and for rating your experience. with us. I'm happy that you like all that we have to offer. We appreciate your business and we look forward to your return visit. Bests, Jim
Very comfortable and close to attractions, great night sleep and quiet, casino and racetrack nearby, duck boat tours and spas are wonderful, great parking for motorcycle and bike wash station is great
Dear Kerry G, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you loved the location and had a great time while visiting Hot Springs. The fully stocked Bike Wash Station is a big hit for riders like yourselves. We appreciate your business and we look forward to your return visit. Bests, Jim
What a wonderful experience! Our room was clean, and secure. Our bed and pillows were super comfy. The best part of the stay was the amazing breakfast buffet served by 3 charming ladies: Donna, Julie and Alissa! So many choices, and such hospitality. Keep up the good work Best Western Winner's Circle!!!! If we are ever back in Hot Springs, we will be back!!
Don't usually start a review talking about the breakfast, but this place was great. Donna, Alisa, and Julie served us instead of having a buffet. They were the nicest, friendliest ever. Took an interest in everyone and made our days. Rest of motel was good too. Clean, good check-in people
Dear Mike, Thank you for choosing to stay with us, we appreciate your business! I also appreciate the kind words about the breakfast experience and our staff. Our staff truly loves helping people. We appreciate your business and we look forward to your return visit. Bests, Jim
Ms. Donna makes the free breakfast here at the Best Western and I can say without a doubt ITS THE BEST BREAKFAST IN TOWN...BAR NONE!! The best waffle and scrambled eggs and bacon I ever stuck in my mouth. Thank you Ms. Donna!
Dear Tony B, Thank you for choosing to stay with us and for the very kind rating of your experience. I appreciate the kind words about the breakfast. Thank you for mentioning our staff, they truly love helping people. We appreciate your business and we look forward to your return visit. Bests, Jim
The staff, the motel, breakfast and that they allow dogs makes this hotel a #1 for me. I will definitely be back! I didn't get a chance to try the pool but it looked wonderful! The beds were really comfortable!
Tried going there based on all the good reviews. Unfortunately, for us it was not clean. There were hairs in the bathroom sink and on the toilet seat. Grab bar also hair. Then I looked at the shower head and it had mold on it. I was so grossed out, we just had to checkout. Very disappointing.
Dear RayVuoleMangiare, Thank you for taking the time to write this review and sharing your experience with us. It's disheartening to learn you did not stay and that the room was not properly cleaned according to the high standards of our housekeeping staff. I went and looked at this room myself, this one definitely slipped through the cracks. Our staff will be working and discussing how to keep this from happening again in the future. Reviews like your are extremely helpful in our ambition to continuously improve and I hope that you will return to see how we learn from this. Bests, Jim
I stay at this Best Western EVERY time I go to Hot Springs. It is centrally located, friendly, clean and has the very best breakfast of any hotel. And it is consistant. For motorcycle riders at rallys they always have a bike wash.
Dear Escape, Thank you for choosing to stay with us again and for the very kind rating of your experience. I appreciate the kind words and I'm happy that you enjoyed your stay. We appreciate your continued business and we look forward to your return visit. Bests, Jim
So, being a small place compared to places i usually stay i was not expecting much,,,BUT this place is clean friendly and hospitable. And we were there during the annual bikers convention so it was full. Yet and still, it was well attended to the pool was nice and clean rooms were as well. also rooms had both fridge and microwave so we could bring home our takeout food. If the rooms were clean when it was crowded im sure they dont buckle under pressure and they keep it clean...Would definitely stay here again.
Dear Barbee901, Thank you for choosing to stay with us and for the very kind rating of your experience. I appreciate the kind words and I'm happy that you enjoyed every aspect of your stay. We appreciate your business and we look forward to your return visit. Bests, Jim
Excellent breakfast, especially the efficiency & smiles from Alisa, who single-handed-ly fed the crowd! Nice pool. Super comfortable bed, didn't want to leave! Really clean & the best tv in our travels so far. (9 hotels) we will be back! Love the area.
From the Front Desk to Breakfast Service to Maintenance..... Everyone provides exceptional guest service.... The entire property is exceptionally clean and the amenities go above and beyond any I have experience at other hotel properties. Nice pool, picnic tables, charcoal grill, dog park, some rooms have a patio with 2 chairs to enjoy the weather. Even a "Hog Wash" for your car or RV. Hot Breakfast served by Donna and her team was great despite "Covid" restrictions. The location is directly across from Oaklawn the race track and casino. I am making my reservation in August to return in December for the horse races because I know they will be sold out soon.
Dear Sharon B, Thank you for sharing your experience with us, we love hearing directly from our guests. We always appreciate the very kind words and the detailed sharing of our guests experiences. We look forward to your return where we hope to exceed your expectations once again. Bests, Jim
The front desk staff was friendly and accommodating. The breakfast staff was nice and attentive. The breakfast was good with lots of choices. The room was clean. The shower had good water pressure. We will stay at this location again.
Dear Angela R, Thank you for sharing your experience with us this past week, we appreciate your kind words and your business. We love hearing directly from our guests. We look forward to taking care of your needs again real soon. Bests, Jim
Can't say enough good about all the employees that I've came in contact with. From front desk to breakfast gals. Very friendly & accommodating! Really makes a person feel valued & appreciated for staying there. Pool is immaculate, better than any I've seen. Grounds look great. Rate is very good. Only drawback is 120 room to close to road, hear lots of traffic. But that's not their fault. Definitely would stay here again...
Dear Penny F, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you enjoyed your stay. We appreciate your business and we look forward to your return visit. Bests, Jim
Check-in fast & efficient. Room basic but nice & clean. Unloading & loading car very easy with being able to park right by the door. Breakfast was BEYOND! Sooo many choices. Lady served your plate of whatever you wanted. The breakfast area is in a separate building and was busy busy busy. Another lady was cleaning tables. These two gals were hopping! Location is close & convenient to the "tourist" areas & hot springs.
Dear Catherine, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you found your room clean, the location convenient, that you enjoyed your stay, and that you loved the breakfast. We appreciate your business and we look forward to your return visit. Bests, Jim
The staff is very friendly and the breakfast is outstanding! The hotel is very conveniently located and the room was clean. The hotel has many amenities for a budget hotel. The pool was clean and the dog park was very convenient. They have a fitness center but we could not get in with our room key. The ladies at the breakfast bar were so sweet plus they served the best waffles we've ever had. We would stay here again.
Dear morningmist, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you enjoyed your stay and that you loved the breakfast. We appreciate your business and we look forward to your return visit. Bests, Jim
Perfect location for everything we did in Hot Springs. Extremely comfortable beds! Shower was powerful! Fridge and Microwave to boot. All the things you look for in a great hotel stay. Breakfast was awesome, great variety, wonderful service and saved us a bundle not having to leave the hotel for breakfast. Tip those ladies well, they are worth it!! Pool was awesome too. Definitely would recommend the Best Western Winners Circle and would stay again when in Hot Springs.
Dear Boxcanyon, Thank you for choosing to stay with us and for the very kind rating of your experience. Your review of your experience was wonderful. We appreciate your business and we look forward to your return visit. Bests, Jim
The hotel was clean and the location was easy to find. The staff was great! Very friendly and helpful. Easy check-in and the hotel layout map was helpful. Like every place we travelled to, they were short handed but they worked as efficiently as possible given the circumstances. The HOT BREAKFAST WAS THE VERY BEST we had during a 2 week vacation. The women who worked the breakfast area, Alisa and Julie, were very personable, friendly and knew what they were doing!
Dear mroan1861, Thank you for choosing to stay with us and for the very thorough, kind rating of your experience. I'm glad that you enjoyed your stay, especially the breakfast. We appreciate your business and we look forward to your return visit. Bests, Jim
I thought it was cool that we had the same room as our previous stay. Staff was nice a curious. Pool was full but still enjoyable. Best western is the perfect place to stay for that end of town location is key to any good trip.
Dear anytimecountrygirl, Thank you for choosing to stay with us and for the very kind rating of your experience. We love repeat guests! We appreciate your business and we look forward to your return visit. Bests, Jim
Room was clean and quiet. Breakfast and front desk friendly . Breakfast had choices of eggs, bacon, waffles, fruit, and pastry. Location was Very close to Oaklawn. Not far to downtown. internet worked great.
Dear donTexVet, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm glad that you enjoyed your stay, like the location, and that you loved the breakfast. We appreciate your business and we look forward to your return visit. Bests, Jim
The room itself was clean and comfortable. The water pressure in the shower was the best I have experienced in a hotel in quite some time. The bed was a pillowtop and quite comfy. The hotel is about a 5 minute drive to the historic district. Even though it is on a major street and my room was at the front, I did not hear traffic noise at all. The breakfast experience was awesome. A staff member served a full not breakfast, with choices of scrambled eggs, waffles, biscuits and gravy, potatoes, and bacon. There was juice, milk, and yogurt available. The dining room was clean, and there were plenty of tables. And the hours are 6-10AM, which allowed me to sleep in. The food was replenished frequently. Every staff member I talked to was friendly, helpful, and courteous. I felt like a valued guest, it just a number. Note to future guests: keep your key card away from all electronic devices, including your car key fob. I had to get mine rekeyed several times because I did not do this.
Dear NTX Lady, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you loved your stay and that it sounds like we exceeded your expectations. Your very kind words and thorough review of your experience is very much appreciated. We appreciate your business and we look forward to your return visit in the very near future. Bests, Jim
Thank you Donna, Alisa, and Julie for the wonderful breakfast and hospitality. You brought my husband and I absolute joy with your kindness, wit, and charm. I recommend staying at this hotel because of the great location, clean rooms, delicious breakfast, and the precious staff.
Dear DeAnn G, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you loved your stay and that we exceeded your expectations. We appreciate your business and we look forward to your return visit in the very near future. Bests, Jim
The staff was excellent! All were extremely nice and willing to help you. We had a problem with our room we initially had. It wasn't clean and they promptly got us another room! The pool was clean and the kids enjoyed it! Walking distance to downtown!
Dear sadams852, Thank you for choosing to stay with us and for rating your experience. Thank you for your comments. We appreciate your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
Couple issues this stay. Fixed before checkout the next morning. Holiday weekend. Given a box fan for night, loud, fan motor on A/C out. Given $45 discount. This also most we ever paid for King room. $295.
Dear Patty's Resorts, Thank you for choosing to stay with us once again and for rating your experience. Thank you for your comments. We appreciate your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
Room was small. Bed was so high you could not set on the edge, you had to jump to set on the bed. Carpet was very dirty, had not been vacuumed in a while. Breakfast bar was excellent. Hot food and the people who run it are friendly and helpfull.
Dear Adrian, Thank you for choosing to stay with us and for rating your experience. Thank you for your comments, I'm sorry that you felt like the room wasn't up to your and our high standards. We appreciate your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
Clean and welcoming. This hotel has a convenient location to the race track and is just under two miles from the city center. The rooms are nice with comfortable beds and good space. A table with two chairs, nice bathroom area and good space to open the luggage and get settled. The breakfast area has tons of windows and a good number of tables. During Covid most breakfast items are not self-serve but the staff is readily available to help. The pool area is clean and inviting. Rooms are very well insulated and outside noise is not bothersome. I can't forget to point out that the bed was very comfortable and WiFi worked great.
Dear Mianne109, Thank you so much for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm happy that you found everything to your liking, thank you for your comments and thorough review of your experience. We look forward to your return visit where we can serve you again. Bests, Jim
Gorgeous outdoor pool, clean rooms, delicious home cooked hot breakfast from Donna and Julie. Those gals made our trip feel like we had been at our grandma's house visiting family. We will be back. The location is perfect. Also, Best Western, please please bring homemade cinnamon rolls back!!!!
Dear Jennifer, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you felt like that you had an excellent experience with the property and the staff. It's always good day when we have a repeat guest who remembers the awesome cinnamon rolls from the past. We appreciate your business and we look forward to your return visit. Bests, Jim
We had a great stay at BW Winners Circle, last week for our Hot Springs hiking and sightseeing. This place is truly a winner. The parking lot gets crowded over the weekends and parking could be a challenge late evenings. That said the property location is great on the Central Avenue, close to downtown and other activities around. Drive to Lake Ouachita, Lake Catherine, Garvan gardens, from this location is 20 mins max. Special thanks to Donna and Alisa for fixing us with our morning breakfast everyday and making it a great start to our day, bright and early at 6am. I had read great reviews about this location and was not sure if they were accurate, till we experienced it ourselves, firsthand. You will not be disappointed. Cheers!
Dear mulder420, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you felt like your experience was excellent! We appreciate your business and we look forward to your return visit. Bests, Jim
The rooms may have been sub-par, and the location did not feel that , as the area felt very sketchy, but the waitresses Alisa, Donna, and Julie made the stay worthwhile. In summary, the service was great, but the hotel wasn't.
Dear vamsih, Thank you for choosing to stay with us and for rating your experience. I'm sorry that we didn't meet your expectations in the guest room. We appreciate your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
My family and friends who stayed at the hotel are very satisfied with the service provided throughout our 3 night stay at breakfast. Donna, Alisa, and Julie served us and we're very helpful and kind. Breakfast service by these ladies was outstanding!
Dear Marz202, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm very happy that you loved the breakfast and the service provided. We appreciate your business and we look forward to your return visit. Bests, Jim
We were here last year after evacuating from a hurricane and the staff at this hotel were nothing short of amazing. The warm welcome from Donna, Alisa and Julie every morning for breakfast was truly impressive.
Dear Lyle, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm very happy that you had a wonderful experience and that you loved the breakfast. We appreciate your business and we look forward to your return visit. Bests, Jim
Husband and I ate breakfast several times. The buffet had scrambled eggs, biscuits n gravy, bacon, waffles. I would like to give a shout out to Alisa, Julie and Rachel. They kept the food hot, serviced the tables. All 3 were very polite and helpful. Every question was politely and quickly answered. Thank you ladies.
Dear TeddysMom58, Thank you for choosing to stay with us. We appreciate your very kind and wonderful review. When we receive reviews like yours it helps tell the world that we offer a wonderful breakfast served by wonderful people. We appreciate your business and invite you to come back on your next visit to Hot Springs! Bests, Jim
I normally dont stay at a Best Western, this trip changed my mind. The staff was very knowledgeable and had all the answers. The place was clean, breakafast was one of the best i had. This place was way better than the hilton I stayed in a few weeks back. I attended the Hotspring Spyder Rally. The entire staff deserve a raise!
Dear Mobile754323, Thank you for choosing to stay with us on your recent visit to Hot Springs for the Spyder Rally, we appreciate your business! I'm happy that everything was to your liking and I want to especially thank you for mentioning our staff. They work hard to make sure that everyone enjoys themselves while they are visiting the area. I want to invite you to come back and stay with us again real soon! Bests, Jim
We just stayed at this hotel for a Spyder Rally. These people are amazing. They are very nice and accommodating. The beds were very comfortable. Alisa and Julie provided a hot/wonderful breakfast every morning- with a smile. They even came in early on Sunday so everyone could eat before heading home. Thank you to the entire staff!! We will definitely be back.
Dear valarier468, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you found everything to your liking and the staff very accommodating. We appreciate your business and we look forward to your return visit. Bests, Jim
We stayed for 2 night here and stayed 2 nights at the Arlington. Would choose this Best western winner's circle over a fancy hotel any day. Perfectly clean room and great beds! The ladies in the office seem to love their job and make you feel like they have known you forever. Jerry was ALWAYS working hard. He has real pride in his work and always had a smile. Have never seen a maintenance man at hotel/motel have such customer service. Breakfast- the best hot breakfast! Alisa, Julie and Rachel treated everyone like they were guest in their home. Have you ever had anyone at any free hotel breakfast come and clear your plate and offer to get you anything!!!?? Clearly the Best Western winners circle has amazing management to be able to keep such great employees. We will be back! Carey and Betty ( mother and daughter Spider Ryder)
Dear Carey T., Thank you for choosing to stay with us on your recent visit during the Hot Springs Spyder Rally, we appreciate your business! I love that in your very thorough review that you mentioned so many staff members, they truly love taking care of people. We look forward to your return visit! Bests, Jim
this motel is very clean and well maintained, we had been on the road traveling for 2 weeks and this was the nicest hotel we stayed at. The breakfast was top notch and all the employees were very friendly and helpful.
Dear Stay57536583467, Thank you for choosing to stay with us and for the very kind rating of your experience, we appreciate your business!. I'm happy that we were your nicest stay on your 2 week trip, that makes us all feel good. We appreciate your business and we want you to come back and visit again real soon. Bests, Jim
Hotel was nice: spacious room, clean and quiet. Come for the breakfast! Donna was amazing! Food was delicious! And Donna was so gracious. Hotel is convenient to the Racetrack as well as Hot Springs National Park.
Dear Teachtravellearn, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you found everything to your liking. I want to especially thank you for mentioning our staff, they absolutely work very hard to make sure that everyone enjoys themselves while they are here. We appreciate your business and we look forward to your return visit. Bests, Jim
The stay here I rate a 4 out of 5 because the location and outside traffic noise was terrible, otherwise nice people, clean room, and breakfast was great! It's a ways from the attractions. The casino is across the street.
Dear roxiekthomas, Thank you for choosing to stay with us and for rating your experience. We appreciate your business. We look forward to your return visit where we hope to earn a higher rating. Bests, Jim
This hotel did provide the reservation made, non-smoking accommodations, nor offer any solutions, nor discount. I do not recommend them. IF you do I would make sure you verify your accommodations at least twice and if you do request non-smoking that they have checked and provided written documentation as to such.
Dear Mr. Ward, Thank you for choosing to stay with us, we appreciate your business. I'm sorry that you feel like that we didn't put you in the kind of room that you reserved, but you were absolutely in a non-smoking room. I'm disappointed that we couldn't make you happy by moving you to another room because we were at capacity. Please come back and give us another try, you can check out the room first if you like, and we will give you our usual "Best" experience. Bests, Jim
We have been on the road for 18 days traveling through the Midwest. This hotel meets our criteria. It was clean, comfortable, quiet and a good price. If you are looking for a place for an overnight refresh or in town for the Races, stay here. Office staff were friendly
Dear Debra, Thank you for choosing to stay with us and for rating your experience. We appreciate your business. We look forward to your return visit where we hope to earn a higher rating. Bests, Jim
The staff was friendly and very helpful. Rooms were clean - swimming pool, although cold, was clean and the grandchildren really enjoyed it. Breakfast was absolutely great - from the fresh cooked waffles to the biscuits and gravy and bacon. YUM! Site very secured and safe - I would recommend this hotel to all.
Dear joymade1959, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you enjoyed your total stay. Thank you for mentioning our staff, they really do make a huge difference. We appreciate your business and we look forward to your return visit. Bests, Jim
Night clerk was very kind and efficient. He had me all checked in and ready to go to my room when I arrived at 3am. The breakfast is WONDERFUL! The ladies: Donna, Julie, and Alisa are so friendly and work hard to keep everything fresh and clean. The beds were very comfortable.
Dear angt2870, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you enjoyed your experience while here at the Best Western Winners Circle. We appreciate your business and we look forward to your return visit. Bests, Jim
Clean rooms, nice pool. Starting each morning with a fresh hot breakfast is the best. Donna, Julie & Alisa are friendly and go above and beyond to give you an awesome experience with your breakfast 5 star service and hot fresh food all served with a smile and the cleanliness is top notch. Hope to visit again soon
Dear Stacy, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you enjoyed the hot breakfast as well as the rest of your stay. We appreciate your business and we look forward to your return visit. Bests, Jim
Wasn't planning on staying in Hot Springs but after long day on the road seemed like a good spot to stop. First of all the night clerk Robert was VERY kind and efficient getting us into a room. He highly recommended the breakfast saying "if you miss anything don't miss the breakfast here" Breakfast is served from 6am -10am The first thing you will notice is the big room it is held in. Plenty of tables in the room and even picnic tables outside. Then you notice the women working. They are all smiling and asking you how they can serve. you. We were promptly served with our request. Waffle, eggs, gravy, biscuits, bacon, fruit, cereal, oatmeal, juice coffee, hot tea, cocoa If you couldn't find anything you liked then you just didn't need to eat. The room was clean, comfortable, quiet, affordable and you felt safe. We will certainly plan on staying here again when we are on our travels that direction. Big THANK YOU to Robert, Donna, Alisa and Julie Best Western should be very proud of you and the service you provide weary travelers.
Dear Darlene, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you loved your stay and that we exceeded your expectations. We appreciate your business and we look forward to your return visit in the very near future. Bests, Jim
We had a good 2 night stay at this comfy and clean property. Asked a question about the National Park and check in clerk was not polite or friendly and answered curtly! First night was noisy with motorcycle groups, second night was quiet and nice. Many not wearing masks and did not try breakfast as it was sit down only...
Dear Dar K, Thank you for choosing to stay with us and for rating your experience. We appreciate your business. We look forward to your return visit where we hope to earn a higher rating. Bests, Jim
Doesn't rent rooms to locals so that is nice. Left days inn and came here our last night in town. One reason being the locals living in days inn, best western took care of us, rooms clean, quiet and air quality was great. Staff was caring as well,
Dear Concerned Traveler, Thank you for choosing to stay with us and for the very kind rating of your experience. I'm happy that you enjoyed your stay. You are correct, as a rule we just don't rent to locals. Our thinking is that if you are doing something so bad that you don't want to do it at home, we don't want you doing it here either. We appreciate your business and we look forward to your return visit. Bests, Jim
The employees at this hotel are friendly and welcoming. The breakfast is very good with scrambled eggs, bacon, real potatoes,biscuits and gravy. The ladies serving the breakfast cheerfully welcome everyone who arrives. I had reserved 2 rooms at the hotel. They both had a very strong odor consisting of old smoke and mildew. I had requested non smoking rooms but it was obvious that at one time these rooms were used as smoking rooms. I would not return to this hotel.
Dear BLD54, Thank you for choosing to stay with us and for rating your experience. We appreciate your business. I'm happy that you enjoyed the staff as well as the hot breakfast. I'm sorry that you found your room to have an unacceptable odor but your rooms were non-smoking rooms. I can assure you that those rooms have been non-smoking for at least 13 years, have been renovated 3 times, and have not been converted from smoking. We would like to invite you back and would look forward to your return visit where we hope to earn a higher rating.
Donna, Alisa and Julie in the breakfast area are exceptional! They enjoy their job and take great pride in serving everyone who comes in for breakfast with a smile on their face. They really make it an enjoyable experience for everyone.
Dear Amy, Thank you for taking the time to rate your experience with us. We appreciate guests like yourself as well as the very kind words you left about the property and staff. I'm happy that you loved the breakfast, we've worked hard to figure out how to serve a Hot Breakfast safely with the current circumstances. We appreciate your business and look forward to your return visit! Bests, Jim
The folks at the Best Western Winners Circle were si friendly and courteous that I felt it needed a mention. We showed up early in the pouring rain and they got our room ready right away. Donna & Julie were outstanding in the breakfast room, so polite and really went the extra mile!
Dear Ann, Thank you for choosing to stay with us and for the very kind rating of your experience, we appreciate your business. I'm happy that you enjoyed your stay. We look forward to your return visit. Bests, Jim
We will stay there the next time we are in Hot Springs, AR. We were one of two couples, each couple occupying a room of their own. Our stay was mid-week, which probably contributed to the quietness. Due to covid and my not advising a staff member we would be gone for the day, our room was not cleaned after our first night stay. Upon returning that evening, I call the front desk, whereas I was advised due to covid, rooms are not cleaned for stay-over guests and will not clean occupied rooms due to covid. If I had advised them we would be gone for the day, the room would have been cleaned..so a word to the wise during covid pandemic. Housekeeping very promptly brought a trash bag with fresh towels, coffee packets +, fresh soap, shampoo and conditioner handed me through the door with an explanation and apology for the room not being cleaned during the day....no problem...now I know. The hot breakfast meal was adequate. The dining help of Alisa and Julie was fantastic! The employees made staying here a most pleasant experience.
Dear Rebecca, Thank you for choosing to stay with us and for the very kind rating of your experience. we appreciate your business. I'm happy that your group enjoyed the stay. I'm sorry for the mix up on getting your room cleaned, you should have been told as part of the check-in procedure. We are following current CDC recommendations for the safety of our guests and staff. We appreciate your business and we look forward to your return visit. Bests, Jim
Hotel is located right across the street from the casino and walking distance to restaurants. Staff was great. Very nice and genuinely helpful for our stay. I would definitely recommend this hotel. I would stay there again.
Dear ruma905, Thank you for choosing to stay with us and for sharing your experience with us. I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
My Mom and sisters recently stayed 2 night at this establishment and it was everything I hoped it would be. My husband and I stayed here one night back in November and were pleasantly surprised at the service, furnishings and price when we stayed so I decided to book my sisters and Mom there with me for a short Hot Springs get away trip. It was just as nice! We were given exactly the rooms I needed...downstairs, 2 double beds, and ajoining. It was perfect. We will definitely book here again when we visit next time!
Dear Leah B, Thank you for choosing to stay with us once again and for the very kind rating of your experience. I'm happy that you and your family enjoyed the stay. We appreciate your business and we look forward to your return visit. Bests, Jim
I stayed at this hotel with my wife for two nights. This hotel is very clean and comfortable. The shower has good hot water pressure. The hot breakfast was very good. Alisa who runs the breakfast area really made me feel at home. She was cool. The grounds are well kept. They have a outdoor pool and workout room. There are food options within walking distance. We really enjoyed our stay there. Would definitely stay here again.
Dear M1918UQlarrys, Thank you for choosing to stay with us and for rating your experience. We truly appreciate your business. I'm glad that you liked all the amenities and that we were very convenient for all you wanted to do. We look forward to your return visit where we hope to earn a higher rating. Bests, Jim
Best Western Winners Circle was recommended to us by a family member who visits Hot Springs on a regular basis.... and he was right! Best Value, Best Staff, Best Location, Best Experience! We cannot wait to return and would not consider staying anywhere else.
Dear Family_Fun_Seekers42, Thank you for choosing to stay with us and for the very kind rating of your experience. Please thank your family member for the recommendation. We appreciate your business and we look forward to your return visit. Bests, Jim
Odor in rooms, sheets were disgustingly dirty, blood spots on the bed sheets, the outside of the place looks like a place that would hold a brothel. The floor in rooms dont take your shoes off is my advice.
Great hotel with amazing breakfast bar! Breakfast included hot foods such as eggs, biscuits & gravy, bacon, waffles, grits, fruit, & cereal. It's walking distance to Oaklawn horse racetrack. You don't have to pay for parking at Oaklawn since you're at this hotel! Walking distance to a few places to eat & shop when you get finished at Oaklawn.
We came with 2 other couples traveling through Arkansas for spring break. We stayed here two nights. The rooms were clean. The bed and pillows were comfortable. The breakfast is great! They had a full hot breakfast served by staff. We were happy it wasn't a “grab and go” like so many hotel/motels currently are. The staff from front desk, to housekeeping to breakfast were outstanding. This is hands down the most genuinely friendly stay we've had. Everyone was truly friendly and so accommodating. The breakfast ladies both days (different on both days) were the best. It was the birthday of one of the ladies in our party so of course we had to embarrass her at breakfast and sing Happy Birthday. The staff joined in too! A few minutes later they came out with a small cake with a birthday candle and they sang again. We didn't ask for the cake. They just did this. Such a kind gesture and our family member was so pleased. This motel is focused on customer service. If we ever visit the area again, we will definitely stay here! (The staff was masked the entire time. We ASKED that they remove the masks only for the photo. When the photo was taken, the masks went back on).
Dear BudNLily, Thank you for taking the time to rate your experience with us. We appreciate guests like yourselves as well as the very kind words you left about the property and staff. I'm happy that your group loved the breakfast, we've worked hard to figure out how to serve a Hot Breakfast safely with the current circumstances. Our staff does make a difference with our guests. We appreciate your business and look forward to your return visit! Bests, Jim
From the phone call to ask about parking a dodge 1 ton truck to the friendly and accommodating staff the easy access to the entrance to race track infield and pet friendly facility well deserved 5 rating !!! I arrived and was welcomed by the security team with professional down to earth staff Comp breakfast was wonderful and staff were so nice. Southern hospitality. Donna and Julie thank you. Phillip and the other nice security person who were there on my arrival. I highly recommend. Even after the new facility at the track I will stay here period. Thanks for a great stay. Heck some of staff even new my cute little cowboy corgy pup by name. I'm from the show me state And every employee definitely showed me a wonderful stay !!! Thank you
Dear Chris, Thank you for choosing to stay with us and for your very kind words and rating. I'm happy that you enjoyed every part of your stay. We look forward to your return visit! Bests, Jim
We attended the horse races in Hot Springs and feel very fortunate that we were able to stay at the Best Western Hotel on Center Street. The location was perfect, the grounds were well maintained and included a nice swimming pool and and area of picnic tables A fitness center was available and each morning we had a good hot breakfast. No extra fees for parking or breakfast!. There was plenty of parking at each building and an additional lot at the rear of the complex. We were across the street from the race track and casino, which was super convenient. We have already made reservations there for the 2021 Racing Season.
Dear Cathie P, Thank you for continuing to stay with us and for sharing your experience with us. I'm glad that you enjoyed your stay as well as our staff and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
We really enjoyed are stay here. We came for the races and evening was in walking distance which helped and we didn't need to even rent a car. The races were fun and our stay was phenomenal. We will definitely be back!
Dear Sandra B, Thank you for taking the time to rate your experience with us. We appreciate guests like yourself as well as the very kind words you left about the property. We appreciate your business and look forward to your return visit! Bests, Jim
friendly staff and cheap stay, BUT, the rooms are old/outdated, the parking lot and traffic was metal barred fence around parking lot-scary, gross free breakfast. I do not recommend this motel. Location was probably the best part-right across the street from race track but that doesn't change the fact that it is in a sketchy rundown area.
Dear Maps, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business. I'm sorry that we weren't up to your extremely high standards. I agree that we are not the Taj Mahal, however, we have a nice, recently renovated clean property, with one of the only complimentary hot breakfast options in town. We feel like we are the best value in town. I would ask you to come back and give us another try. Bests, Jim
Hotel was clean, our room was large and private. The staff was friendly and professional all pretty standard. The breakfast was epic though. Heavenly biscuits and gravy. Mountains of crispy bacon. Hash browns and scrambled eggs. The orange juice is real not machine dispenser Tang. It was so nice to find a hotel that isn't using COVD as an excuse to lower their service.
Dear Readingadventureco, Thank you for choosing to stay with us and for sharing your experience with us. It appears that you had a wonderful stay with us. I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
The amenities are great, the rooms are nice and clean. The parking lot is well it, The front desk staff was very friendly and helpful, and the free breakfast was exceptional, id like to thank the breakfast ladies Alisa, Donna, and Julie, their food was delicious and hot, and they were so nice, I would recommend this hotel to anyone who asks me.
Dear Kevin, Thank you for choosing to stay with us and for sharing your experience with us. Your review of your stay is wonderful, I think you covered it all. I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
My husband and I spent one night at this motel to visit the Oaklawn Casino. The room was clean and nice. Every staff member was courteous and helpful. The breakfast bar was delicious! Will definitely stay here again!
Dear Paradize465892, Thank you for choosing to stay with us and for sharing your experience with us. I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
I feel the breakfast service was outstanding. The front desk very nice. We never saw the housekeeper although with COVID restrictions we understand. Very nice to be so close to Oaklawn track. Price a bit high for the standard of the hotel.
Dear Stan, Thank you for choosing to stay with us and for rating your experience. We appreciate your business and we look forward to your return visit where we hope to earn a 5 out of 5 rating. Bests, Jim
We stayed at the Best Western Winners circle for one night and the place was very clean. In the morning they had the best breakfast and best service which you don't typically find at a hotel. That is where we met Donna, a very sweet and kind lady. She said that they made their biscuits and gravy right there and it was really good. She also gave us a few places to go while we are touring the hot springs national park.
Dear Connor, Thank you for choosing to stay with us and for your very kind rating of your experience. The wonderful hot breakfast and our staff continue to be an important part of the experience here, thank you for your comments. We appreciate your business and we look forward to your return visit. Bests, Jim
This hotel has the best breakfast ever and Donna is the best! It was delicious food and she was extremely nice and helpful in letting us know what was around the area to see. Came for the hot springs park and stayed for the amazing breakfast!
Dear lydiad2021, Thank you for choosing to stay with us, we appreciate your business! I also want to thank you for mentioning our staff, they are pretty amazing. We look forward to your next visit to Hot Springs! Bests, Jim
Great hotel very clean and neat. The best part was the the breakfast it was homemade and delicious and Donna was very kind and welcoming. She even took the time out of her morning to recommend some places to see. Overall a great experience.
Dear U5955NWkaylap, Thank you for choosing to stay with us and for your very kind rating of your experience. I appreciate the kind comment about the hot breakfast and our staff. We understand that our staff is a very important part of the experience. We appreciate your business and we look forward to your return visit. Bests, Jim
The room was clean and the bed was like new. The bathroom/ shower area was spotless. Would stay again at a Best Western when traveling. Can't beat the service for the price. Would've stayed for their breakfast but was in a hurry to get back on the road
Dear stunder1954, Thank you for taking the time to rate your experience with us. I'm happy that you found your room spotless clean and the service great. We appreciate your business and look forward to your return visit! Bests, Jim
Comfortable bed & pillows. Great job clearing the ice & snow from walkways & lot. Large mini frige. My only complaint was after unloading car, and settling in, i found a pair of panties from previous customer behind bathroom door.
Dear KF479, Thank you for choosing to stay with us and for rating your experience. I'm sorry that you had to find those behind the bathroom door, obviously, that's totally unacceptable and we will be discussing this with the housekeeping department. We do appreciate your business and we look forward to your return visit where we hope to earn a 5 out of 5 rating. Bests, Jim
Staff was awesome especially ms.julie the breakfast server.rooms were clean cable was froze up calld front desk less than 5 minutes maintenance was at the door n fixed problem, ms leslie at the front desk was exceptionally nice n very helpful i am a local n definitely recommend winner circle to fam n friends
Dear Toby, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business. I also want to thank you for sharing your experience and for your kind words, especially about our staff. We look forward to your return visit. Bests, Jim
Everything was great! Great location! Wonderful beds! The breakfast is great! The ladies that work in there are always so cheerful and help you with anything. We will stay there again and again.Love this place!
Dear 565tinat, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business. I also want to thank you for sharing your experience and for your kind words. We look forward to your return visit. Bests, Jim
My husband and I haven't stayed at any other hotel since we've met. We love Best Western and all their employees! This particular one is our favorite!! We love Donna and Julie from the kitchen! We visit with them every time we're here! Thank you for all y'all do!
Dear Allong0325, Thank you for continuting to stay with us and for sharing your experience with us. I appreciate you mentioning our staff, we think that they are the bomb too! I'm happy that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
Rooms were nice and very clean, but honestly what made this experience excellent was the staff! The entire staff was so friendly and accommodating. The front desk was so helpful. On two different occasions we needed help and they were right there with a smile on their face and kind words. Donna, Julie and the other ladies serving breakfast are wonderful. Y'all, these ladies are sweethearts and will take great care of you! True hospitality! We will definitely be returning!
Dear Sharla, Thank you for choosing to stay with us on your recent trip to Hot Springs. I also want to thank you for mentioning our staff. They truly love taking care of people and making sure that they have a great time while staying here. We look forward to taking care of your needs again very soon! Bests, Jim
5 stars! Entire staff so nice and friendly. Free breakfast was wonderful! Donna and Julie were so nice and made sure we were happy and taken care of. Full buffet with many choices served right there to you. Clean rooms , free breakfast , friendly staff and right across from the track=excellent time! We will definitely be back!!
Dear Heather, Thank you for choosing to stay with us and for sharing your experience with us. I'm glad that you enjoyed every aspect of your stay. We look forward to your return visit to Hot Springs! Bests, Jim
Donna and Julie in the breakfast area were EXCEPTIONAL! They were so friendly and accommodating. My mom's 87th was February 1st and that morning when we ate breakfast they brought her out a DELICIOUS cake with a candle and sang “Happy Birthday!” It was a wonderful gesture that my mom will NEVER forget!!! Thank you so much for making our stay so delightful!
Dear Amy, Thank you for choosing to stay with us and for your very kind words and rating. We love hearing hearing from our guests about their experience while staying here. I'm glad that we made a small part of making your mom's birthday special. We look forward to your return visit to Hot Springs! Bests, Jim
My wife and I have been to a lot of hotels, but the breakfast at the Best Western Winner's Circle in Hot Springs was easily the best. Donna and Julie made us feel like we were walking into our kitchen at home! They made our eggs fresh and prepared to-go dishes of delicious sausage gravy and biscuits and bacon as well. They even had fresh baked raspberry pastries - what a difference from the prepackaged stuff you usually get. The dining area was Covid-aware too, with staff gloved and wearing face masks. Left the hotel on a full stomach for a day of hiking at nearby Hot Springs National Park. Highly recommend!
Dear johndi8, Thank you for choosing to stay with us and for sharing your experience with us. I'm glad that you enjoyed your stay as well as the breakfast. We look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
My daughter and I had a moms trip and stayed here. We had a great stay and enjoyed the hotel. We really enjoyed the sweet ladies that served us our hot breakfast. Alisa & Julie were wonderful!!! They fixed our plates and also had great conversation with them. The ladies that we checked in and out with were wonderful as well! This is the place to go if you want hot breakfast and a great staff! Thank for your wonderful service!
Dear Rhonda, Thank you for choosing to stay with us and for sharing your experience with us. I appreciate that you mentioned our staff, they truly enjoy taking care of people. I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
This hotel is clean and the service excellent! This hotel is close to Oaklawn in Hot Springs and its convenient for waking over for a day of horse racing. The staff hear is very helpful. The breakfast is very good.
Dear Rebecca, Thank you for choosing to stay with us and for sharing your experience with us. I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
Best Western Winners Circle always has clean rooms and at a great value. TVs could be a bit bigger but not a big deal really. The super friendly and professional staff is always willing to help with any of our needs.
Dear Terry, Thank you for choosing to stay with us and for your very kind rating. We appreciate your business and invite you to come back and stay again. Bests, Jim
Unplanned overnight stop to check out the nation's oldest reserve (hot springs park). Interesting town but needed a place to stay. Did the online shopping thing and took best rate we could find. BOOM. What a nice place - staff very friendly and seemed genuinely thankful for our business. Room very clean, apparently recently remodeled. Everything worked perfectly. Breakfast was awesome. BONUS: Also very COVID conscious and safe. Politely asked me to pull up my mask when I got complacent.
Dear EstesBill, Thank you for choosing to stay with us and for rating your experience. I also want to thank you for sharing your experience with us. We love hearing directly from our guests. We appreciate your business and we look forward to your return visit where we hope to earn a 5 out of 5 rating. Bests, Jim
This is a super clean motel to stay while visiting Hot Springs Arkansas and it is in the center of town across from the Oaklawn Racetrack/Casino so you can't go wrong plus it is a great price! AAA++++
Dear wmentpr, Thank you for choosing to stay with us and for your very kind rating. We love hearing hearing from our guests about their experience. We look forward to your return visit! Bests, Jim
Stayed here Dec 26,2020 for a night on the way to visit our son. Older hotel but our room was clean and smelled fresh. Had good, hot breakfast. Stayed again there 01/01/21 for a night on our way home and totally different experience. Room had wet floor by bed, hair in bathtub and strong chemical smell in bathroom. Floor was dirty in bathroom as well. First time we were by lobby on ground floor, second time ground floor but last building on their property. Motorcycle and loud cars all night until 3:00-4:00 a.m. would not stay again unless assured we would be by lobby.
Dear C_shelby04, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay, even if they aren't what we would like to hear. We feel like that they make us better. I'm sorry that your stay did not exceed your expectations. This is not the norm. Please give us another chance so that we can serve you again on your next trip to Hot Springs. Bests, Jim
The staff was so nice to welcome each customer. The most fantastic is that the hotel provided hot breakfast, which is much more impressive and touching than the cold breakfast offered by other hotels. In particular, it was a great gift during holidays with cold weather!
Dear YMH927, Thank you for choosing to stay with us and for your very kind words and rating. We love hearing hearing directly from our guests about their experiences. We look forward to your return visit to Hot Springs, Arkansas! Bests, Jim
We loved that the hotel was walking distance to the casino. It was also less than 10 minutes driving from downtown. Hot breakfast, friendly staff, clean hotel! We'll definitely be staying here again!!
Dear kwilden8, Thank you for choosing to stay with us and for your very kind words and rating. We love hearing hearing from our guests about their experience while staying here. We look forward to your return visit! Bests, Jim
The bed was very comfortable, easy to get into, breakfast was great with very friendly service! If you make it for the hot breakfast ask Alisa for her delicious biscuits and gravy! She is loaded with good information about the town too! I hope you enjoy your stay.
Dear Mason, Thank you for choosing to stay with us and for taking the time to rate your experience. We love hearing directly from our guests. I'm happy that you enjoyed your stay. Thank you for mentioning our staff, they work hard to please everyone. We look forward to your return visit. Bests, Jim
This was a great place to stay on our road trip. The staff was very friendly and helpful and the room was very clean. Alisa in the breakfast room will spoil you with a delicious hot breakfast and give you some great tips for your trip!!
Dear Emily, Thank you for your business and for taking the time to rate your experience with us. We love hearing directly from our guests. Thank you for mentioning our staff, they definitely try hard to please everyone. Please come back and stay with us again. Bests, Jim
We were in room 143 I am not sure what's going on around that part of the room we found out that it backs up to a downstairs dog park and laundry room and vending area and there was some thing knocking or beating up against the wall several times while we were there and somebody running up and down the balcony on the second floor late at night was a little much but the employees were really kind the breakfast was really great so next time we will just request a quieter area. This is a great value for a budget trip to hot springs!
Dear brabandt8688, Thank you for choosing to stay with us and for your very kind rating. We love hearing directly from our guests, we feel like it makes us better. We appreciate your business and invite you to come back and stay again where we can put you in a different location if you like. Bests, Jim
Smelled real bad ... Like a mildew order in the room .. No bottle water in the room .... Look like the room wasn't ready for any guest to rent it for the weekend ... The cable wasn't working had to fix that problem myself ..
Dear jmeirwilson, Thank you for choosing to stay with us and for rating your experience. We love hearing directly from our guests, good and the not o good. I'm sorry that the room wasn't to you liking, I wish you had said something right after you checked in so that we could correct the situation. We appreciate your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
The room was very good and the staff in the office were great. We left my wife's CPAP machine, a very expensive piece of medical equipment, in the room by mistake. An employee named Cleta called before we got home to tell me they had found it and would send it to us. They did and it arrived in just a few days, saving us a lot of money. Others may have done it, but they appeared to be happy to do it. We have stayed there several times, and they have always been friendly and helpful. The ladies that ran the breakfast area did an excellent job of taking care of a large number of people with very good food. With all the new rules, they have to do more work than in the past, and they did it well. Names I remember are Alisa, Donna and Julie.
Dear Larry, Thank you for choosing to stay with us and for your very kind words and rating. I'm happy that we got your left item returned to you in a timely manner. I'm happy that you enjoyed your stay and we love hearing your comments. I really appreciate that you mentioned our staff, they truly love taking care of people. We look forward to your return visit! Bests, Jim
My husband and I were traveling home from Nashville and decided to sleep over in Hot Springs on our way through. I wish we'd had extra time to stay! This BW is an older facility but highly maintained! It was very clean and the staff was excellent! Such great service - especially the ladies working the hot breakfast. They made you feel at home and got anything you needed. - I have to mention it was a hot breakfast - biscuits, eggs, bacon, gravy, potatos - very good! We loved the outdoor space too. The pool was crystal clean but it wasn't swim season so no dipping in the pool (November) but they had outdoor picnic tables set up and nice lighting. We were super pleased with this place and the price was right! Definitely a gem of a place - and right across from the Oaklawn racetrack and gaming facility. Like I said, I wish we could have stayed longer - they made our one night stay great!
Dear Lean B, Thank you for choosing to stay with us and for your very kind words and rating. I'm happy that you enjoyed every part of your stay. We look forward to your return visit! Bests, Jim
Hotel was great, but even better was the service we got from the three breakfast attendants, Alisa, Donna, and Julie! They went out of their way to help our group of six bikers out! Running food items back and forth from our table along with the condiments and extra napkins. They just seem to notice what we needed, when we needed it! These three were so courteous in this Covid time, making the best of this trying situation! They should be given atta-boys or better yet, a nice little bonus of some sort! The front desk crew was also very nice and helpful, even handing out little towels to wipe the morning dew off our motorcycles (that was a nice touch). Highly recommend staying here!
Dear hoghag, Thank you for choosing to bring your motorcycle group to stay with us, we appreciate your business! As you can tell, we cater to bikers and try to take care of their needs. Thank you for sharing your experiences with us, we love hearing directly from our guests. We look forward to you bringing the group back to Hot Springs and let us take care of your needs once again. Bests, Jim
My husband and I were celebrating our 30th anniversary and stayed here for the night . 10/27/20 . Only to wake up to Alisa and Julie at the Breakfast Bar .. such happy and helpful ladies .. Just topped off the stay with such kindness at Breakfast.
Dear Solis5150, Thank you for choosing to stay with us to celebrate your 30th anniversary, we are honored. We love hearing about the experiences of our guests, thank you for sharing yours. We appreciate your business and we look forward to your return visit where we hope to earn a higher rating. Bests, Jim
After a negative experience at this hotel a year ago, I decided to try one more time. So glad I did. Check in/out was very easy, office staff was very friendly and helpful. Room was clean ,appealing in decor and nice size. Our housekeeping lady TIFFY, was absolutely wonderful and we enjoyed our brief encounters with her very much, polite, and willingness to help guests and knowledge of hotel and surrounding areas.
Dear georgigirl67, Thank you for choosing to stay with us again to give us another chance and for your very kind rating. We always love to hear about the experience our guests have, we feel like it makes us better. We appreciate your business and invite you to come back and stay again. Bests, Jim
Great breakfast and the food and the staff ladies in the dining area were awesome. Disliked · We were over charged and given the wrong room. Paper thin walls you could hear the noisy neighbors. The TV didn't work the staff lady thought I should be able to fix it. They had to move the refrigerator to access the cable box to reset and found a disconnected wire. I'm not too good with electronics but this was definitely out of my skill set. Other than that our stay was pretty good.
Dear Skipper Jay, Thank you for choosing to stay with us and for rating your experience. Obviously, everything should work in your room and I'm sorry for the problems you had. We appreciate your business and invite you to come back and stay again where we hope to earn a 5 star rating. Bests, Jim
Close to everything, short drive to downtown. Very clean throughout, grounds, rooms, and amenities. Could not ask for better service. Always friendly, priced right. Hot “free” breakfast. Beds are quite comfortable.
Dear ajcol2n, Thank you for choosing to stay with us on your recent trip to Hot Springs. We appreciate the high praises and high rating. I'm happy that you enjoyed your stay and we look forward to return visit! Bests, Jim
The room was very clean except there was some food debris and what looked like dried heel skin on the floor by the bed. The front desk was quick to answer our calls and provided us with a travel sewing kit when I needed to sew a hole in my blouse. The breakfast was awesome and definitely worth mentioned.
Dear nstevens787, Thank you for choosing to stay with us and for your very kind rating. We like to hear about our guests experiences, thank you for sharing yours. We appreciate your business and invite you to come back and stay again. Bests, Jim
Comfortable soft bed, ankle deep water after a shower, very friendly staff, aging MOTEL but clean for the most part. Noisy motel right off a busy street. In the room you hear every car noisy, person talking outside your room and door slam, even when you ask for a quiet room. We had a group of 4 young people talking outside the room and hanging out, we didn't feel safe to enter the room from the driveway at night. Asked for a different quiet room and nothing was available other than upstairs, we didn't want to haul luggage up the stairs so we stayed in the room. It wasn't the quiet room that we reserved. Notable friendly staff. Nice separate building with a good hot breakfast that was served during Covid. There was a good variety of items at breakfast including bananas. Helpful and friendly breakfast ladies wore masks and gave tips on where to visit.
Dear travelto, Thank you for choosing to stay with us and for rating your experience. I'm sorry that you felt like the room and location was noisy. I'm happy that you enjoyed our staff and the hot breakfast that we provide. We appreciate your business and invite you to come back and stay again. Bests, Jim
Our room was ready (although we were running early again) and the toilet was well-bolted to the floor (it was loose in a previous hotel). The toilet roll holder, though, was loose. Either some child stood on it to look out the window (pointless, as it's frosted glass) or someone used it to get up or down off the toilet. But these rooms are nice (the ones right across from the lobby), roomy and attractively decorated. Although full breakfast was back on, the famous cinnamon rolls weren't. Why? How are they different from eggs and bacon which are dished up by friendly servers? Bob said the pre-packaged pastry was actually tasty. My only quibble, and this goes to most places in the US, is that no one understands tea. There was none in the room or at the desk (although they did let me into the breakfast room to get some). And hot water goes directly on black tea - I had to be quick to get a bag in before the lid went on my cup of hot water. Really needed that hot tea because it got unusually chilly, perhaps due to the hurricane. Always happy to stay here.
Dear marfita, Thank you for choosing to stay with us and for your very kind rating. Thanks for sharing your experience with us, we love hearing directly from our guests. We appreciate your business and invite you to come back and stay again. Bests, Jim
Stayed here 4 nights while vacationing. The room was quite large with 2 queen beds & lots of room to move about. The bed was comfortable. With the virus, you have to get extra towels from the front desk, but that wasn't a problem. The breakfast was the best I've had since traveling during the virus outbreak. Served cafeteria style. Food was tasty, service was great. The staff here is super friendly & helpful. Only downside was that there was what appeared to be dirty water in the coffee maker. I always travel with my own coffee maker so I didn't need to use it. Also, a VERY busy street with lots of traffic noise. I can't even imagine how busy this place must be during the horse racing season with the large casino & horse racing facility right across the street. However, the location is good, easy access to Bathhouse Row, the National Park & other sights. Grocery store right down the street for essentials & a Sonic practically in walking distance for ice cream snacks!!!! Definitely would stay here again if I am in Hot Springs.
Dear Linda, Thank you for choosing to stay with us and for your very kind rating. We love to hear about the experience our guests have. We appreciate your business and invite you to come back and stay again. Bests, Jim
Stayed at this Best Western for 2 nights while visiting the Hot Springs area. Location was central to everything we visited. Budget friendly hotel. Clean, comfortable bed and pillows, and quiet. Safe Covid measures taken. Alisa and Julie were so friendly and helpful as they served the daily hot breakfast.
Dear TaylorgirlHouston_Tx, Thank you for choosing to stay with us and for your very kind rating. Reviews like yours help us get the word out that we offer quality accommodations at affordable prices--- that we are a great value. We appreciate your business and invite you to come back and stay again. Bests, Jim
In a time where safety is a concern, it is hard to expect some amenities to still be available...Breakfast being one of them. I was assured when I checked in that a hot breakfast would be served and coffee was available in the room. When I got up I got to enjoy a cup of coffee on my patio. When it came time for breakfast we went to the breakfast bar. We were greeted by Alisa, she explained how "new" way of serving a hot breakfast would work. We told Julie what we wanted and she served it up. My husband said it was the best hotel breakfast he has had, and he was right! Not only did Alisa and Julie serve great food, they were fun to talk to. They also, after finding out this was our first time in Hot Springs, told us some sights we needed to visit and places to eat.
Dear Snowman622, Awesome! Thank you for choosing to stay with us and for your kind words. I'm so very happy that you thoroughly enjoyed your stay, especially breakfast. i agree, our staff is amazing and love taking care of our guests. We invite you to come back and look forward to your return visit. Bests, Jim
This hotel room was very clean. The beds were comfy and the sheets were soft. It was really convenient to be able to walk to the casino. The casino is only about 3 blocks away. Will certainly book here again.
Dear gimmedafood, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business. I also want to thank you for sharing your experience and for your kind words. We look forward to your return visit. Bests, Jim
The stars on this location are very misleading. It is an old motel in need of some renovations. You can see light through the door. The non smoking room reeked heavily of smoke, so much so that we told the front desk so we wouldn't be charged for it. The breakfast was great and the staff was extremely nice. I would not stay here again though.
Thank you for choosing to stay with us and for rating your experience with us. It's disheartening to hear that you didn't enjoy your experience while staying here. I can assure you that we have no entry room doors that you can see light through. All our doors are either metal or solid core, heavy duty doors. We went through a total renovation about 2 years ago and the carpet as well as all furnishings were replaced. Our carpet is on a regular shampoo schedule. I don't what room you were it (I wish I did) but it almost sounds like you were in a smoking room. We use ozone machines when needed and our rooms are fogged between each guest use. We appreciate your business and hope to change your mind by inviting you to come back and stay again where we want to earn your 5 star rating. Bests, Jim
Great staff, spotless rooms! With all the COVID-19 stuff going on we have had to change our reservations and staff was very helpful. Upon arrival housekeeping greeted us at our suite and made sure we had extra supplies. The breakfast staff made sure we were not left hungry and it's the BEST hotel breakfast we have had. Front desk and maintenance were very accommodating and I would definitely recommend you stay here
Dear 211toni, Thank you for your wonderful and thorough review. As always, we thank you for your business and truly appreciate that you chose to stay with us while visiting the area. Reviews like yours help get the word out that we have safe, quality accommodations at an affordable price and that we are a great value. Once again, thank you for choosing us, and we look forward to your return visit. Bests, Jim
What a gem. This old Motel is right across the street from Oaklawn Race Track. We walked to the Casino yesterday and it was not far to go. It has been upgraded and everything is modern. HVAC works great and is digital so it is easy to set. Flat screen has Direct TV. Wifi works great and it is fast. Bathroom is clean and my fiancée likes the layout of the sink area better than any hotel we have ever staid in. Breakfast, considering the CoVid Pandemic was hot and fresh and good as any. Now let me say something that really puts this place over the top. We have not met an unfriendly, unhelpful person that works here yet. They all make you feel like they are happy to see you and glad you are here. I say here because I still am. I would recommend this place to anyone that listens to me. It is not the Hilton in luxury. It is just a great, clean, old fashioned style Motel, that you wish there were lots of. Best bang for the buck and that is not exaggerating. Thank you to the crew and the Owner.
Dear Paul, Wow! Thank you for your wonderful and thorough review. As always, we thank you for your business and truly appreciate that you chose to stay with us while visiting Hot Springs. I want to especially thank you for mentioning our staff, they really enjoy making sure that people have a great time and great experience while here. They love what they do...people like you make it all worth it for them! Reviews like this help get the word out that we have quality accommodations at an affordable price, in essence, we are a great value. Once again, thank you for choosing us, and we look forward to your return visit. Bests, Jim
This hotel had a mix of positives and negatives. On the balance, because of the price, this was a great stay. It's a motel. Don't be confused by the very high reviews - it's still a motel. The campus is open to the public and it is busy. There's a constant stream of vehicles and people in and out, they're smoking outside of their rooms, and it's noisy. Seriously, I don't know what the deal is with motorcycles in Hot Springs, but they are everywhere. Motorcyclists always believe that the rest of the public is entitled to their noise pollution. Evenings especially, it seemed like every 15 minutes someone was firing up a noisy Harley. Fortunately they stopped before we went to sleep. I wish the motel would require all motorcyclists to stay at the back of the property so they wouldn't be ten feet from your front door. The room is fairly comfortable. The room has sufficient space for a small table and two chairs and the king bed. The sink is adjoining the main room, while the toilet and shower are in a separate room. The toilet and shower room would only be considered spacious on a cruise ship. There is a nice-sized fridge/freezer combo, a microwave, a safe, and a good-sized TV. Sadly, there was something wrong with the speakers on our TV (we reported to maintenance). Bed is firm-ish but just fine. Pillows are the usual too-flat-and-lumpy things. The room has very little ventilation other than the window unit, which seemed unable to pull moisture out of the air. Our towels and swimsuits never dried, and even with the shower in a different room, a normal shower with the door open left the mirror fogged up. We used both cool and heat during our stay and neither dried the air. The pool is nice but chilly. It's extremely deep - 9ft at one end! No shade available. The staff is working very hard. We had an issue with a brush with COVID and the staff allowed us to reschedule a nonrefundable reservation. While most hotels have discontinued breakfast service in favor of crappy muffins and granola bars, they are serving a full breakfast, just served by the staff instead of self-serve. There are a couple of off-balance picnic tables outside, but nearly everyone ate inside at tables that were decently-spaced. Front desk staff was working smoothly, and we interacted with a few housekeepers though they never entered our room and all were friendly and accommodating. We replaced a few towels just because we wanted dry ones. Location is outstanding - near the center of the city, so it's an easy drive to downtown, the National Park, or to attractions like Lakes Hamilton or Catherine. Traffic near downtown is atrocious because the city is laid out like a toddler's train set, and this motel keeps you out of the thick of it.
Dear John S, Thank you for choosing to stay with us as our guest during your recent visit to Hot Springs, we truly appreciate your business! I also want you to know that I appreciate that you shared your entire experience with us, learning the likes and dislikes of our guests makes us better. We have so many rooms that when we are busy there is a lot of activity, that just can't be helped. Once again, thank you for your stay and we hope that if you find yourself in the area again and need lodging that you will come back to stay with us again. However, next time we strive to earn a 5 out of 5 review! Bests, Jim
Very nice motel. Very clean rooms and great pool. I think that the motel has been completely renovated recently. Great hot breakfast included. The bed was heavenly. Directly across the street from Oaklawn. Lots of fun nearby.
Dear Susan, Thank you for rating your experience with us. We truly appreciate your business. Thank you for your feedback about your stay, it makes us better. We look forward to serving you again in the near future. Bests, Jim
We make a trip to Hot Springs every year and we have never been anywhere with better service! We have not found a better breakfast anywhere! Thank you so much Alisa, Donna, and Julie! We LOVED it! Y'all are the best!
Dear Macy, Thank you for taking the time to rate your experience with us. We appreciate your business and hope that you have found a new home for when you come to Hot Springs! We look forward to your return visit. Bests, Jim
We stayed at this property for one night based on good reviews. Upon entering our room had a strong foul odor of unknown origin The room did not contain enough soap or an ice bucket. We asked housekeeping for an ice bucket which they promised to deliver to our room but never did. The biggest issue was finding a roach crawling in the shower. We would have checked out then but did not think we could find a room at a reasonable rate for a holiday weekend. We really wanted to relax and enjoy our last night of the holiday weekend, but the deficiency of the room put a damper on that.
Dear StepSeven, Thank you for choosing to stay with us on your recent trip to Hot Springs, we appreciate your business. I also want to thank you for taking the time to write this review and share your experience. It's disheartening to learn you did not enjoy your stay and the room was not properly cleaned according to the high standards of our housekeeping staff. We will have our professional pest control company come and not only take care of that room but all the rooms around it as well. This is a rare event for us. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow to improve. Bests, Jim
The room was great. Very spacious. The bed was so comfortable. Just the perfect amount of softness to firmness. The shower head was great as well. They had plenty of room to place your stuff. The walls are good thickness. I never heard my neighbors on both sides. The breakfast was amazing. Biscuits, gravy, eggs, bacon , fried potatoes, waffles, cereal, pastry, apple juice, orange juice, milk, and coffee are available. The staff treats you just like family. I have not a single complaint. I enjoyed my stay so much.
Dear Rachel, Thank you for choosing to stay with us and for your very kind rating. I appreciate the time you took to give us a thorough explanation of your experience and I'm so happy that you enjoyed every aspect. We appreciate your business and invite you to come back and stay again real soon! Bests, Jim
We enjoyed our stay at best western winners circle. Clean rooms great location but best of all was the breakfast bar that was offered with our room. Great food and employees were helpful and things to see during my trip to Hot Springs
Dear Linda, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. I appreciate you taking the time to tell us about your experience. We all look forward to serving you again in the very near future! Bests, Jim
My stay at this motel was one of the best experiences I've had regarding any motel/hotel . The check in staff were friendly, courteous, efficient and very professional. My was room was clean and comfortable. The amenities were outstanding. Those ladies working the breakfast were incredible. I am definitely coming back!!!
Dear Bill, Thank you for choosing to stay with us during your recent visit to Hot Springs, we truly appreciate your business! I'm very happy that we exceeded your expectations and that you had a fabulous experience. Thank you for mentioning our staff, we love them too! We are looking forward to your return visit very soon. Bests, Jim
Alisa,Donna,an Rachel are some great cooks, friendly atmosphere, great customer service I will be back to revisit soon. Hospitality is excellent.The rooms was very nice, the front desk has great customer service. Thanks
Dear 866latoshah, Thank you for your high praises and very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. I appreciate you taking the time to share your experience with us. Thank you for mentioning our staff, they work hard and love taking care of people. We all look forward to your return visit! Bests, Jim
My boyfriend and I stayed here a few nights ago and Leslie made our whole experience! We had some booking issues and she had so much patience and was nothing but kind! Will be here again because of her! Please give this woman a raise or a promotion, shes very hard working and diligent and deserves to be recognized for being so amazing!
Dear pyroa2020, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. I appreciate that you mentioned Leslie by name, she loves helping people. We all look forward to serving you again in the very near future during your next trip to Hot Springs! Bests, Jim
Staying here reminded me that staying at a property under a good brand like Best Western only offers the PROMISE of a great experience; that promise frequently proves hollow. Not here. Everything was perfect, from the extraordinary greeting from the impeccably trained desk clerk, the special price she offered without me asking for it; the room that was exactly where I wanted to be, near an overflow parking area that was perfect for my car / RV rig; and a comfortable room was rock-solid WIFI signal. The hot breakfast really was hot -- and personally served by extremely kind staff. Looking around, you could tell, this was actually an older property that was meticulously maintained. You could tell, whoever owns this joint, they want to make absolutely sure visitors are treated like actual guests -- and not just saying it. That's sadly very rare. Here, I really enjoyed my visit. That also is rare.
Dear Joooles_m, Wow... where do I start? Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. I appreciate you taking the time to tell us about your experience, it makes us all better. Thank you for mentioning many aspects that you loved, but I wanted to especially thank you for speaking so kindly of our staff. They work hard and love what they do---making sure that guests have a great time! We all look forward to serving you again in the very near future! Bests, Jim
Highly recommend this location excellent stay. Motorcycle friendly even have a spot to wash your bike. the check-in was fast and easy the clerk was kind to make sure we all had rooms with our bikes out front.
Dear Z3665XIjosh, Thank you for choosing to stay with us and for the high praises as well as your kind rating of your experience. I'm happy that you love the "Hog Wash", it's there for rider like yourself. We appreciate your business and invite you to come back and stay again real soon! Bests, Jim
I booked this hotel to go on the cheap for a business trip. I was so pleased with every aspect. The new beds were amazingly comfortable. The breakfast was awesome, Alisa and Donna we so accommodating and polite. In fact, everyone we came in contact with seemed to perform their job with kindness and a great attitude.
Dear Suzanne, Thank you for choosing to stay with us and for the high praises as well as your kind rating of your experience. Your review confirms what we try to offer which is quality accommodations at an affordable price. I very happy that we exceeded your expectations across the board with your experience. We appreciate your business and invite you to come back and stay again real soon! Bests, Jim
The breakfast food was excellent! The service staff Alisa, Donna and Rachel were so helpful, concerned everyone had what they needed and very friendly! A+++ Our room was very clean too! A great stay!!
Dear Cynthia, Thank you for choosing to stay with us on your recent trip to Hot Springs. We appreciate the high rating. I'm happy that you enjoyed your stay and we look forward to return visit! Bests, Jim
Don't turn away when you see this little gem on Central Ave! It may be an older property to the blind eye, but as the saying goes, “don't judge a book by its cover.” Located close to many attractions, with clean and comfortable rooms, nice pool, a tasty free hot breakfast, onsite security, and a wonderful staff! Leslie, and Kim are pure delights, very informative, and so kind!! The rest of the staff was nothing short of awesome as well! For the price, cleanliness, location, and staff...we will be repeat customers for any future visits! Blended family of four - Deputy Hodges Lafayette, La
Dear Shalenahodges, Thank you for your very kind rating of your experience while staying at the Best Western Winners Circle in Hot Springs. It is always a great pleasure to hear that we are serving our guests well. I appreciate you taking the time to tell us about your experience. We all look forward to serving you again! Bests, Jim
From the outside the hotel doesnt look that wonderful. I even thought I made a bad choice as we were pulling up but that is where the negativity ended. The staff were all friendly and helpful. The room was very clean. The pool was clean. We even received a HOT breakfast when other hotels were only offering a grab and go breakfast. My family and I enjoyed our stay and would definitely stay here again. Also the location to downtown was perfect.
Dear GlobeTrotting, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. I appreciate you taking the time to tell us about your experience, it makes us all better. We all look forward to serving you again on your next visit to Hot Springs, Arkansas! Bests, Jim
They pretty much said “oh well” when we were over charged. (I was eventually credited) My brother is still fighting since he reserved my room with his card. Even though I paid with my card, and they had no problem getting their money, they still are making my brothers life hell and tying up his time trying to get his card refunded.
Dear Brenda Hanwright, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business. I wish you would state the whole story instead of just a part of it. You had two reservations for two different nights. You didn't show up the night of the first reservation and we charged the credit card on file for the No-Show reservation. You did arrive the next night for the second reservation and was obviously charged for your stay. Once it was brought to our attention of the mistake that you made we refunded the charge for the No-Show reservation even though we were full, turned away many paying customers that would have loved to had that empty room. Since your brother used a debit card to guarantee your reservation the bank will hold the funds up to 5 business days before crediting it back to his account, that's not on our end, we made the refund days ago. Once again, thank you for your business. Bests, Jim
I was skeptical that this hotel could be the #1 traveler ranked on Trip Advisor, when you think there are multiple Hilton brand hotels in the area. Stay here and you will know why. The positive reviews are accurate. Save your self money and frustration and give this a try. The beds, shower pressure, wifi, pool, breakfast and staff were spot on it may not have all the glitz of Double Tree but we could not find anything that would keep us from staying here next time. Great Job!!!!!!!!
Dear Jim W, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
The entire staff is really nice and our room is quiet and clean. The location is convenient. They are pet friendly and they have a fenced in dog area that is well maintained. It's close to the old part of town but still in a newer area. Kim at the front desk went above and beyond to be helpful. Everyone has been wonderful.
Dear L4827MGkarenw, Thank you for sharing your experience with us and for your very kind rating of the Best Western Winners Circle. I'm glad that you loved your entire stay and that it exceeded your expectations. Thank you for mentioning our staff, we feel like that they really do make a difference. Please come back to stay again, we look forward to your return visit. Bests, Jim
The rooms were very clean and im pretty picky. Beds were comfortable. The full breakfast was absolutely the best i have had while staying at any hotel. These ladies know how to cook. Also picked up our plates from our table after we were done. Very friendly and hospitable. Will definitely stay here again.
Dear LivintheJeeplife, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm very happy that we exceeded your expectations, especially on breakfast. Thank you for mentioning our staff, they work hard to make sure everyone has a great experience. Please come back and visit us again, we look forward to serving you. Bests, Jim
The breakfast ladies were amazing. Alisa, Sam & Donna were caring, attentive and very enjoyable to be around. These ladies were a great start to every morning for the 6 days were stayed at Best Western.
Dear T2975HYsusank, Thank you for your very kind rating of the Best Western Winners Circle. I glad that you loved the breakfast as well as our staff there. We appreciate your business and look forward to your return visit. Bests, Jim
Facility is directly across from race track. Overall things were okay although the room (carpet & bath had cleaning persons hair) should have been cleaner. Breakfast was a treat, though limited due to covid the staff was great.
Dear directorfsm, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business. We love hearing directly from our guests for we feel like it makes us better. Please come back and stay with us again where we hope to earn a 5 circle review. Bests, Jim
We really enjoyed our stay. The room was clean and the beds were comfortable. The staff was friendly and helpful. The location was perfect for what we were doing. And the price was great from such comfort. The pool was clean and they did an excellent job of keeping everything well cleaned.
Dear cupcakemum77, Thank you for taking the time to review your experience with us. We love hearing directly from our guests. We appreciate your business and we look forward to your return visit. Bests, Jim
very comfy beds, outstanding hot breakfast! Can't say enough good things about this hotel....reasonable rates... stayed there twice and great both times..very clean. I really like this style of hotel...you park your car outside your door
The girls at the front desk were WONDERFUL! And so was the maintenance guys/crew and housekeepers! Very nice, helpful, went above and beyond what I have experienced during stays at hotels in other locations. This Best Western has the cleanest grounds of anything I have seen before. The maintenance guys were picking up even the smallest of trash, weeds, etc. Keeping the whole area pristine! The housekeepers/maids also went out of their way for anything we may have needed. Top Notch Service! BRAVO Staff @ Best Western Winners Circle in Hot Springs, AR! EVERY ONE of y'all DESERVE A RAISE!
Dear dopinion, Thank you for choosing to stay with us on your recent trip to Hot Springs. I want to thank you for mentioning our staff. They truly are special and really do enjoy what they do. We appreciate the high praises and high rating, we love hearing directly from our guests. I'm happy that you enjoyed your stay and we look forward to return visit! Bests, Jim
I was a little nervous about booking in this area seeing as some or most of the hotels/motels on the strip are kinda pay by the hour looking places, if you know what I am saying. However, after reading the reviews, I decided to give this place a try. I was glad I made that decision. Check in was rather easy and very quick. They have safety precautions in place due to Covid, which is great. I got room 127 on the top floor across from the office. It was a nice room. The pillows are soft, three per bed. The bed is not too hard and a little soft. TV channels are not that good, but I was able to find something to look at. The next morning, my son went for breakfast and he ended it. They have many things to choose from and it's a hot breakfast, which is great because I haven't went to a hotel lately that has that because of the virus. They have a nice outdoor pool. I didn't get to use the fitness center because I made it in too late. Now it isn't the Ritz and this night I wasn't looking for that, just a quick, clean place to stay. All in all, this is a nice place to stay and the rate is reasonable.
Dear Nomad689486, Thank you for choosing to stay with us on your recent trip to Hot Springs. We appreciate the high praises and high rating. Thank you for mentioning our free hot breakfast. It took us a couple of months to figure out how to do it safely for everyone but I believe that we have done that. I'm happy that you enjoyed your stay and we look forward to return visit! Bests, Jim
Please keep in mind - I am a bit of a Hotel Snob... Generally, I never stay in a "Motel" Scenario, however, this time was a last minute "quick" trip, with our 2 Yr Old Labradoodle... When reading the reviews I was confident that the hotel would be nice, in an area that I was comfortable staying, and would be helpful with the dog! When we arrived at the hotel, and noticing the seediness of the area in the daylight hours, I was concerned, but told myself it would be OK. Upon checking in, whereas I had requested "Pet Friendly" via the Internet Booking... Nothing was ever mentioned until such time as the Desk Clerk mentioned something about the "cute" dog outside! Oh - that is my dog - she proceeded to tell me that she needed to charge me a fee for the dog - even though that was never mentioned on the webiste, and... they "generally" have a a 30 lb weight limit. In this case, she was kind enough to accept our dog with the $30 deposit. I have no problem with that - but, if you are going to weight limit and charge, make sure to mention that on the website - not leave it as a possible turnaway at checkin! Happily, I paid the $30, was told of breakfast, and where my room way - "hope there is parking as we are full"? OK - not a problem there, we did find parking. Upon entering the room, still telling myself "it will be ok", decided that we would just make the best of it. Now, it did appear that there was newer carpet, ac was cold - loud, TV fine - however, no channel guide, room key card worked fine... We opted to go out for a walk and to find dinner with the dog, which we did downtown. All is well. When we returned, the obvious "capacity" of the hotel was evident. Not much room for parking, noise level with cars coming and going loud, people in the parking lot, etc. It's OK I said! My dog kept finding things on the floor to chew on - obviously trash from a previous guest, bottled water cap, a plastic cover from a disposable razer.... sink will not drain. Crumbs from what I assume trash on the bathroom floor - with bugs, flies evident. I closed the door to the bathroom, and left it at that. In the morning, I noticed that the shower did not drain - I could not bring myself to use the shower at that point. We packed up, left the room, and went to checkout. My husband in his aggravation asked about the "$30 Pet Deposit" - oh no, that is not returned to you... Please... my dog was better behaved that most of the guest at this hotel.
Dear chgaines2002, Thank you for your business and reviewing your experience with us. We are pet friendly but like most other properties we do charge a one time pet cleaning fee of $25 per stay. When pets check out we do extra cleaning because some people are allergic to pet dander. We have a dog park so that your pet can run leash free and we have a lot of travelers that bring their furbaby with them. The channel guide for the TV is actually on the TV, there is a guide button on the remote control. I'm sorry about the slow drain problems, we will definitely take a look at that. I'm sorry that we didn't exceed your expectations but please come back and visit again where we hope to earn a much better review. Bests, Jim
We simply loved this hotel. from the check in with Kim, to the convenience of the location it was just a great experience. Kim was wonderful, efficient and thoughtful and gave great advice! The room was well appointed and VERY CLEAN. The whole property, while being older was very well maintained and well appointed. Other Best Westerns could learn from this hotel and re-open their kitchens. They took orders from customers (everyone masked) and put the food together in a "to-go" container and you took a hot fresh breakfast back to the security of your room or wherever! It was great, hot and fresh! Thank you so much for making our stay in Hot Springs a memorable fun experience!
Dear Linda, Thank you for choosing to stay with us on your recent trip to Hot Springs. We appreciate the high praises and high rating. I'm glad that our staff, our cleanliness, and our breakfast impressed you and exceeded your expectations. I'm happy that you enjoyed your stay and your vacation, we look forward to return visit! Bests, Jim
Staff is always friendly and cordial, rooms are updated and very clean. The location is central and convenient to Casino/Racetrack and plenty of restaurants (we visited The Purple Cow Restaurant and it was awesome!). This is the place to stay when you visit Hot Springs.
Dear 197ken, Thank you for choosing to stay with us and for sharing your experience with us. We appreciate the high praise and high rating. We send families to the Purple Cow all the time, great choice... I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
Not only was the room exceptionally clean, it was also quite large with a specific dressing area and a nice bath. Everything was extremely clean, decorated nicely and the beds were very comfortable but what I liked more than anything was the way the employees make you feel right at home. You can't find a better staff anywhere and I believe they're the reason this place consistently gets superb reviews.
Dear Karen Shillings, Thank you for choosing to stay with us and for sharing your experience with us. We appreciate the high praise and high rating. Thank you for mentioning our staff, they are second to none. I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
I didn't know what to expect at first. All I knew was me going off everyone else reviews. I will say you will always come across a negative review or someone not being satisfied with their stay. I saw plenty of positive reviews and gave this place a try and I'm not from Arkansas so I didn't know what to expect, but I'm glad I chose this place. I have nothing negative to say at all! The whole staff did a great job from greeting me at check in, stopping by the room to see if I needed anything else, breakfast, and check out. I hate I didn't snap any pictures but the family was tired. I will stay here again next time I visit
Dear graydebra1011, Thank you for choosing to stay with us and for sharing your experience with us. We appreciate the high rating and high praise. We love hearing directly from our guests. Thank you for mentioning the staff, they truly love taking care of people. Our staff tries their best to make sure that everyone enjoys themselves while they are here. I'm happy that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
So clean and the staff were super nice and helpful. It felt like a safe area. Comfortable beds. The carpet was clean and the room smelled nice. The pool, laundry and breakfast were all OPEN!!! Would definitely recommend a stay at this hotel.
Dear 994meaganm, Thank you for choosing to stay with us on your recent trip to Hot Springs. We appreciate the high praises. I'm happy that you enjoyed your stay and we look forward to return visit! Bests, Jim
Sam and Alisa, the "breakfast ladies" are the BEST!! Everyone who walks through the door gets a cheery "good Mornin" The mornings fare is shared and they are eager to please. They were not so busy this morning and both took time to share some Hot Springs history with us. We shared some funny stories with them as well. Best Western is lucky to have such vibrant women as Breakfast Ambassadors . So looking forward to tomorrow morning.
Dear Diana D, Thank you for choosing to stay with us and for sharing your experience with us. We appreciate the high praise and high rating. Figuring out breakfast to being served safely has been a challenge, but I truly believe that we have done it. I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
I would to say i had a great time at the best western in hot springs AR 71901 The front desk clerk Leslie was very nice and kind made me feel at home I would recommend all my friends and family to stay at this establishment special thanks to Leslie
Dear Lamont P, Thank you for choosing to stay with us and for taking the time to share your experience with us. We appreciate the high rating and high praises. I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
The rooms smelled like an ashtray. The first room had a soap wrapper in the bathroom, so I can only assume the surfaces were not cleaned. Because of this and the overwhelming cigarette smell they moved us to the next room, which also had a soap wrapper complete with a used bar of soap. So again, I have to assume they did not clean the counter or other surfaces and we are in a pandemic. Because of the virus they should be going above and beyond with being sanitary and I'm not confident that they even met the basics.
Dear ashpley, Thank you for taking the time to write this review and share your experience. It's disheartening to learn you did not enjoy your stay and the room was not properly cleaned according to the high standards of our housekeeping staff. Thankfully, your experience is the exception and not normal. Obviously, step will be taken to insure that this doesn't happen again. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow. Bests, Jim
Best Western Hot Springs #thumbs up. Even though they were busy checkin was quick and easy. Very friendly and efficient service, Kim was awesome. Rooms were clean and comfy beds. Thanks for a great weekend.
Dear Adventure676926, Thank you for choosing to stay with us and for taking the time to share your experience with us. We appreciate the high rating and high praises. I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
Clean and excellent service by the staff. A bit off the main path but not too far. Parking lot well lit. Asked for the Senior Citizen discount and received that. We will be going back soon and will definitely stay there.
Dear phurdwford, Thank you for your kind review of your experience with us, we really appreciate your business. We all look forward to your return visit! Bests, Jim
I would have to say it was one of the best hotels, I've stayed at in HS! The front desk staff was amazing! They were very informative. The location was perfect. Right next to downtown! Would recommend this place!
Dear weskei2010, Thank you for your kind review of your experience with us, we really appreciate your business. We all look forward to your return visit! Bests, Jim
The front desk staff was helpful, considerate, took ownership of my requests, and made sure I understood things like where amenities were located.I asked for a late check out the next morning and while most hotels allow this, the staff here didn't act like I was burdening them to ask as most places do. I ended up staying over another night and checked in with overnight staff. She was busy at the front desk, but made sure she took time to welcome me back and accommodated my room requests. The location is convenient, the pool was clean, beds were comfy, and the room was clean. The staff and accommodations exceeded my expectations.
Dear J T, Thank you for choosing to stay with us and for sharing your experience with us. We appreciate the high praise. I'm glad that you enjoyed your stay and we look forward to taking care of your needs again on your next trip to Hot Springs! Bests, Jim
Front desk clerk was so nice. Room was very clean. Because the virus is ongoing the wonderful breakfast was not offered although they did have a "grab-n-go" breakfast. Loved the pillowtop mattress. The hotel was just about booked full so I would recommend reservations. Pool not open yet do to government mandate regarding virus but will open. We have stayed at this hotel before and will be back. Oaklawn is across the street and an awesome italian restaurant "Rocky's" is a block away and shouldn't be missed.
Dear Debra M, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We love hearing directly from our guests, thank you for your very kind rating. We look forward to your return visit! Bests, Jim
Pillowtop beds were awesome. Front desk personnel were extremely nice. In the middle of the pandemic hotel was full but all precautions were taken by personnel and guests.. stayed here before and we will be back
Dear debramathis1956, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We love hearing directly from our guests, thank you for your very kind rating. We look forward to your return visit! Bests, Jim
Off roading trip with friends to Hot Springs and I couldn't be more satisfied. Hotel was clean, beds were comfortable, and the staff was extremely friendly and helpful. Will be my go-to whenever I'm in Hot Springs.
Dear 640tamb, Thank you for taking the time to review your visit. Your comments are always welcome. We truly appreciate your business and look forward to your return visit. Bests, Jim
The room was spotless upon arrival and smelled clean. The coffee maker worked great! Nice soaps and shampoo for the extremely clean shower. The towels were white but didn't smell of bleach or chemicals. The bed was so comfortable as were the pillows. We have stayed in many motels and hotels where the prices were extreme but could not give them a five star rating. We will be going back.
Dear rebeccaannmoore, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We love hearing directly from our guests, thank you for your comments concerning the cleanliness. We appreciate your very kind rating and we look forward to your return visit! Bests, Jim
Super friendly and helpful staff - all of them. The bathtub was like new - loved it! Quiet area, close to everything, great TV channels, super comfy beds, heater/AC worked perfectly, lots of pillows...will definately stay there again!
Dear madelynsuecrain, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We love hearing directly from our guests, thank you for your very kind rating. We look forward to your return visit! Bests, Jim
My husband & I stayed here for the weekend to visit the crystal mines in Arkansas. Found some really good ones. Hotel staff are very welcoming & taking all precautions for covid-19. No worries here. They have the best coffee. Will definately come back to see the horse races!
Dear daytripping2020, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. We are a true believer that our staff does make a difference! Thank you for your business and we look forward to your return visit! Bests, Jim
Normally people that work the front desk @ a hotel do just that, work it.Well this hotel is SUPER LUCKY to have a woman like Kim on their team. She made our days (stay) awesome & worth every penny.We will absolutely recommend this hotel to friends and family, and stay again when we are back in town!!
Dear MissKay868601, Thank you for your very kind rating of the Best Western Winners Circle. We love hearing directly from our guests. Kim is great, and it is always a great pleasure to hear that we are serving our guests well. We look forward to your return visit. Bests, Jim
The beds are very comfortable, the hot water is good as is the water pressure, Coffee and breakfast in the morning is nice, the WiFi is good, the location is good, bit the best thing about this hotel is it's amazing staff. Thanks for a great stay we look forward to seeing you again.
Dear CKScubalife, Thank you for taking the time to review your experience with us. I'm glad that you thoroughly enjoyed your stay and our staff. We do, truly, appreciate your business. Please come back and stay with us again. Bests, Jim
The ladies that work the front desk are among the friendliest I have ever experienced, both on the phone and during our visit. So sorry I had to miss the breakfast that was so highly rated (Covid). The room was sufficient and the Pizza at Rocky's (walking distance) was GREAT!
Dear Shawn W, Thank you for reviewing your stay. We truly appreciate your business. Thank you for mentioning our staff, it's nice to know that even during these trying times there is still friendliness in the world. Please come back and stay with us again where we hope to earn a 5 circle review. Bests, Jim
I would strongly recommend the best Western on 2520 central Avenue the worker's are extremely nice and make sure u have what ever u need the rooms are wonderful and the owner is very nice to everyone so if your ever in hot springs Arkansas check out the best Western on 2520 central Avenue across from the oaklawn
Dear 28sheng, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We love hearing directly from our guests, thank you for your very kind words and rating. We look forward to your return visit! Bests, Jim
The front desk staff were great, I had entered my comments online about requesting a room away from the ice machine and the staff had our room in a quiet area away from the main street - much appreciated. Although the bed quality was outstanding (pillow top firm king mattress), I was very disappointed with the room cleanliness. It seemed to me that the carpet hadn't been vacuumed...other than that, ok location and breakfast to go due to the pandemic was fine.
Dear TennismumCA, Thank you for taking the time to review your experience with us. We love hearing directly from our guests. We appreciate your business and we look forward to your return visit. Bests, Jim
Mangement could have taking of my issue. Management wouldn't even talk to at all! Will not ever stay there again! With all things that going on in this country management could have at least talk to me or something. I didn't even get a phone call>
Dear coreyjohnson2020, Thank you for choosing to stay with us on your recent visit to our area, we appreciate your business. As it was explained to you, because of the social distancing dealing with the covid-19, the government closed all dining rooms at food service locations throughout the state. Curbside, drive-thru, delivery, or carry out service only. Our breakfast area was closed and we were doing a "Grab and Go" breakfast only as directed by Best Western. You were made aware of this at check-in. I'm sorry for your frustration with this but there is nothing I can do about the situation. The safely of our guests and employees is our top priority. Once again, we appreciate your business and would invite you back to stay again. Bests, Jim
We've stayed at this hotel several times in the past; the owners have kept it updated with comfortable beds and good pillows. The free breakfast had really good gravy this last time and although we had to leave early due to the Coronovirus and no fans allowed at the track, the Management was very gracious to grant a prompt refund to our account. Will stay here in the future Lord willing.
Dear 830marilynd, Thank you for taking the time to review your experience with us. We love hearing directly from our guests. I'm sorry that the covid-19 outbreak took its toll on your trip. Obviously, the safety of our guests is of the utmost importance. We appreciate your repeat business and we look forward to your return visit. Bests, Jim
The mattresses were broken down, like sleeping in a hole. The check in service is good, the breakfast is excellent. The location is very good. Previous stays here the mattresses were excellent, that is the main reason why I stayed again.
Dear Pamela L, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your repeat business! We love hearing directly from our guests, you are no different. All of the furnishing were replaced recently, but we are definitely going to check the mattress in the room that you were in. I'm glad that the rest of the experience you had was great and thank you for rating your experience. We look forward to your return visit! Bests, Jim
We really enjoyed our stay! The rooms were very clean and kept clean by housekeeping our entire stay, they even checked up on us to make sure we had everything we needed. The breakfast and the ladies that did the breakfast were amazing!
Dear 209andrias, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
I don't recommend this hotel to anyone it's old, dirty, and noisy. Also since it's in front of the horse racing building there's a lot of drunk people. The rooms where not the same as the ones in the picture when I reserved my stay. They smelled and looked old and worn.
Dear gmoraleskzy, Thank you for taking the time to write this review and share your experience. It's disheartening to learn you did not enjoy your stay and that the property was not up to your standards. I can assure you that the photos of the rooms on our website are photos of our rooms and of the room you were staying in. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow. Bests, Jim
I cannot say enough about this hotel and their amazing staff! Some of our friends have stayed here for 20 years while visiting Oaklawn. You will not find better customer service anywhere! The housekeepers (ours was Karen I believe) are so kind and always making sure you have what you need. Hard working ladies! The kitchen staff is absolutely the best I've ever seen. Donna, Alisa and Sam are exceptional and very dedicated at serving you. And special thank you to Leslie for always making sure our reservations are perfect. This property is absolutely the model of great customer service!! We will definitely see y'all again soon! Thank you! Kelli and Bruce Caffaro
Dear 4kellib, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We love hearing directly from our guests, thank you for your very kind rating. Sharing your thorough and detailed description of your experience is appreciated. We look forward to your return visit! Bests, Jim
The hotel was clean and the staff was super friendly and helpful. The breakfast was wonderful with a large selection. I would certainly stay here again. The convenience to the race track was perfect within walking distance
Dear griatham55, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We love hearing directly from our guests, thank you for your very kind rating. We look forward to your return visit! Bests, Jim
We went through a third party booking.com and our reservation didn't go to the hotel. But they gave us a room at the same price! Great customer service! Very nice people! Gave us extra pillows too!!❤️❤️
Dear 243shanea, Thank you for choosing to stay with us, we truly value and appreciate your business. We truly love hearing directly from our guests. We look forward to your return visit. Bests, Jim
We've been visiting Hot Springs for the past 35 years during the racing season. Best Western has always been our hotel of choice. Excellent service and ladies in the breakfast bar the spotlight of the hotel. Price of room is most likely the ugly duckling!!! They keep raising the room rates and if the continues will most likely try The new Double Tree on the lake.
Dear E6380IYjohnh, Thank you for your continued patronage over the years, we truly appreciate your loyalty and your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn that we are taking care of our guests well. We look forward to your return visit so that we can serve you again. Bests, Jim
Great breakfast and wonderful service by Donna and Alisa. Probably the best free breakfast at a motel that I have ever experienced. Clean rooms and great location, felt very comfortable, will visit again soon.
Dear ddeano31, Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind words about breakfast and the rest of your experience as well as your very kind rating. We look forward to your return visit. Bests, Jim
Our breakfast was totally awesome and the server Donna gets five stars and she is delightful! We would come back just for her delightful personality. The full breakfast with sweet rolls, sausage and bacon and all the trimming was perfect Our room was very comfortable, the bed exceptionally soft. However the heater was not working and was stuck on ac. We reported it at checkout!
Dear NClyssa, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Rating your experiences during your stay is most appreciated, we love getting feedback. We look forward to your return visit. Bests, Jim
We always love to stay here! It is in a fantastic location, the rooms are clean, food it hot, coffee is delicious and staff is very accommodating. We have stayed here probably 5 times and this will not be our last!
Dear ahtravelsWORLD, Thank you for your very kind rating of the Best Western Winners Circle. Thank you for your continued patronage, we love our regular guests! It is always a great pleasure to hear that we are serving our guests well. We can't wait for you to come back and visit us again! Bests, Jim
Stayed 2 nights at this Best Western. Was probably the best stay I had in 18 nights in the U.S. Staff was great, especially the breakfast lady. Super friendly. The town is amazing with tons of things to do. I went to Garvan Gardens to see the Anthony Chapel. Well worth seeing. I will come back here at some point. The Barefoot Cdn.
Dear V7993YCjudyg, Thank you for choosing to stay with us on your recent visit, we appreciate your business! We always love hearing directly from our guests and thank you for your very kind rating. You are correct, this is a great little town with tons to do. I'm happy that you enjoyed your stay and especially the breakfast. We look forward to your return visit. Bests, Jim
Free breakfast with the best ladies. They made us feel like home. Homemade cinnamon rolls. Alisa & Donna made us feel like family. We will stay here again. The ladies that do this free breakfast should be training other people. They were excellent at their jobs and had such a wonderful attitude. Can't wait to visit again.
Dear Coastal42924237967, Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind words about the breakfast and your very kind rating of your overall experience. We look forward to your return visit. Bests, Jim
Stayed 2/14/2020 through 2/17/2020. Hotel is across street from oaklawn horse track and the oaklawn casino. Great breakfast and the breakfast attendants were helpful and so nice. Check in was a breeze
Dear 865lynnej, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. I'm so glad that you liked the location, the breakfast, and the staff. We look forward to your return visit! Bests, Jim
Really enjoyed this hotel for a weekend at the races. Access was great. Breakfast was better than 99% of hotels you'll encounter and the staff was super friendly. Only “complaint” is that the walls are a little thin!
Dear sammL5827MZ, Thank you for your very kind rating of the Best Western Winners Circle. Glad that you loved the breakfast bar, it is always a great pleasure to hear that we are serving our guests well. We are a true believer that our staff does make a difference! Thank you for your business and please come back to visit us again! Bests, Jim
We recently stayed at the hotel for a weekend at the horse races. It is a short walk to the race track and casino across the street, or you can enjoy a ride on the carts the staff provides. The mattress is very nice, sheets and comforter as well. Home made cinnamon rolls for breakfast, and the best sausage patties ever. They must be locally made. Had a nice time until time to go home and the car battery was dead. I went to the office to verify their address before calling my insurance company for a jump start. The man at the front desk immediately called Dan, who brought a dead battery starter and tried to jump the car for me. It was a very dead battery so Dan called the manager, LeAnn, to drive me to Auto Zone. She not only drove me there, but also back again an hour later after Auto Zone tried to recharge it. Back at the hotel w new battery in hand, Dan and another man put the battery in with pleasure. I was so touched by the kindness and swiftness to serve. Locally owned. Locally managed. Rare personal service by everyone: housekeeping; restaurant staff; front desk; maintenance; management.
Dear KawasakiVulcan, Thank you for choosing to stay with us and for sharing your experience with us. I'm glad that you enjoyed your stay but I'm sorry about all the auto issues that you had. I'm glad that our staff stepped up for you and got you on your way again. Please come back and stay with us again, we look forward to taking care of your needs on your next trip to Hot Springs! Bests, Jim
Finally, I have found a place to stay in Hot Springs that remembers how important is the customer's experience; and at a very reasonable price. We spent a weekend at Oaklawn Park Race Track and generally seeing the sights around Hot Springs. The Best Western Winners Circle is right across the street from the Track, so we gave it a try. This motel is clean, the room smells nice, and the staff is courteous, friendly, and was helpful every time I had a request. I will stay at this motel every time I need lodging near Hot Springs. This is a great motel, owned and run by Americans who pride themselves in first class service to their patrons. Winners Circle, thank you for a great experience. You will be seeing me again.
Dear Arkansasdirtbikes, Thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
From the moment we checked in until the moment we checked out was a great experience. Everyone was very nice and made us feel very welcome. Front desk was very helpful with answering any questions we had about the area and attractions. Housekeeping was very attentive and accommodating. Donna made the best breakfasts every morning. We will definitely be returning.
Dear Lynndcarlo1, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Bests, Jim
The place was lovely, the beds very comfortable and the breakfast was a delightful surprise....everything was fresh and tasty. The attendant, Alisa, was friendly and helpful! She made sure we had everything we needed.
Dear donwN8154AF, Thank you for your kind review of your experience with us, we really appreciate your business. We look forward to your return visit. Bests, Jim
Comfortable, clean, convenient to the track and casino this is the place to stay! The staff is awesome and they will go the extra mile to make your stay great! The homemade cinnamon rolls were fantastic! And thank you Kim, Donna, and everyone for my birthday cake!
Dear 100deborac, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Great breakfast, clean room, very spacious rooms, Every person that was employed at the hotel that we came in contact with was super nice. it was extremely close to the race track, close to restaurants, great places to park, walking distance to track and casino
Dear Janet G, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Rating your experiences during your stay is most appreciated, we love getting feedback. We look forward to your return visit. Bests, Jim
We stayed here for two nights while attending the Oaklawn races. From the friendly front desk staff to Sam and Alise in the breakfast room the employees could not have been nicer. Facilities very clean and the old school "park at your door" convenience was most appreciated. If you're visiting Oaklawn Casino or race track or the general Hot Springs area, you won't go wrong with this hotel choice.
Dear Cyclonegup, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your review validates our mission, and we look forward to serving you again soon. Bests, Jim
Breakfast was hot and enjoyable. Donna was helpful and friendly. Plenty of breakfast variety to choose from. Very clean room, peaceful and quiet during our visit . Horse race was the next day and the front desk offered us a free parking permit.
Dear Seaside51898768282, Thank you for taking the time to review your experience with us. I'm so happy that you truly enjoyed the breakfast experience. Donna, like the rest of our staff, truly love taking care of people. We appreciate your business, please come back and stay with us again. Bests, Jim
The Winners Circle Best Western in Hot Springs, AR was a great place to stay! We did not have a prior reservation but upon arrival we requested an ADA room and it was available without hesitation! The room was nice and clean. I like knowing breakfast was available until 10:00 am. Front desk checkout was absolutely quick and easy. We will stay there again.
Dear Sunshine572528, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Clean, well kept property, as expected. Some of the friendliest folks you'll ever meet. The ladies running the breakfast concession are truly wonderful. Two people you really enjoy starting your day with. I'll be back! 5 STARS
Dear 215steveo, Thank you for choosing to stay with us on your recent visit, we appreciate your business! We always love hearing directly from our guests, thank you for your very kind rating. I appreciate you mentioning our staff, thye love what they do! Please come back and visit us again real soon. Bests, Jim
Service at this Hotel was amazing! Great breakfast and friendly hotel staff. The value was good but what made my stay great was the freshness of the breakfast. Room was average and clean. I would definitely stay here again.
Dear maged593, Thank you for choosing to stay with us on your recent visit, we appreciate your business! We always love hearing directly from our guests, thank you for your very kind rating. I appreciate that you mentioned our staff, they really enjoy making people happy. Please come back and visit us again real soon. Bests, Jim
We had a great stay in Hot Springs at the Winner's Circle! It was across the street from Oaklawn racetrack and casino and very close to Hot Springs National Park. Our hosts were very friendly and had lots of recommendations at check in! Breakfast was very yummy and was served in a very roomy lounge! We would definitely stay here again!
Dear lovemygirlies, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to our staff to hear that we are serving our guests well. They love what they do! We look forward to your return visit! Bests, Jim
All staff were extremely friendly. The room's cleanliness and decor also exceeded my expectations for this price in Hot Springs next to the racetrack. The breakfast was wonderful, and the attendant was very helpful. She even made my waffles for me, and checked on us several times. It was also quiet, even though it was next to a main road.
Dear cassandraj506, Thanks for reviewing your experience while staying with us, we love getting feedback from our guests. Thank you for mentioning our staff, they are hard workers. We really appreciate your business! Bests, Jim
Stayed at this smaller BW for a night. Convenient to Oaklawn Track and Historic Downtown Hot Springs. Very comfortable beds and temperature control. Staff were super friendly. Continental breakfast had lots of options. Best price for comparable hotels.
Dear Becky L, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Rating your experiences during your stay is most appreciated, we love getting feedback from our guests. We look forward to your return visit. Bests, Jim
This is one of the best hotels we've stayed at in Hot Springs. The rooms are clean, and ALL of the staff have been top notch. Alissa and Donna (or Diana) have the best continental breakfast. Their service and hospitality alone can make this hotel stay the best! We recommend this hotel! See you guys in a few months
Dear WesleyP01, Thank you for choosing to stay with us on your recent visit, we appreciate your business! We always love hearing directly from our guests, thank you for your very kind rating. Thank you for mentioning our breakfast staff, we appreciate you kind comments. Please come back and visit us again real soon. Bests, Jim
Great price, great customer service and great room! My experience was great! Loved the bed and the shower was out of this world.Front desk too great care of me and it was spotless. No trash and friendly service. I will return.
Dear kendrarivers2020, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Rating your experiences during your stay is most appreciated, we love getting feedback. We look forward to your return visit. Bests, Jim
From the moment I walked in the door to the time I left every member of the staff I meet was caring and friendly . The rooms were clean , smelled great and the food delicious . Bertha one of the house keepers saw me trying to get in my room after I had checked out because I had left my phone in the room she had a wonderful attitude and a wonderful smile that in turn made me smile . she took me to the office where the helped me back into my room so I could get my phone . I can't wait to come back and visit my family and the family at best Western .
Dear Bfarris4818, Thank you for choosing to stay with us on your recent visit to the Hot Springs area. We love hearing directly from our guests! I'm so happy that you loved our staff and that they all took care of you, they do enjoy what they do! Please come back and stay with us again. Bests, Jim
I am a stay over at the bestwestern. The main reason I am choosing to stay while I work is the housekeepers. I never have to ask for anything. I work all night and sleep during the day, and they respect that. The main housekeepers name is Bertha. She doesn't treat me like a burden. She is always energetic, smiling and keeping me laughing when some days aren't the best. She made it a priority to know how I want things done and when. She trains the new housekeepers some days so she's constantly busy, and still manages to make sure I am comfortable. She treats me like family. I highly recommend staying at this bestwestern and ask for Berths as a housekeeper. You will be In great hands. Tell them bane sent you!
Dear bstanley67, We truly appreciate your very positive review of our business. Thank you for your kind words. We are very pleased that you are getting to enjoy our staff, we think they are pretty great! It is always most rewarding to hear directly from our guests. Thank you for your continued business. Bests, Jim
We stayed in this Best Western Winner's Circle and it was a very comfortable stay. The gals at the front desk were very nice and gave us a delicious lead for dinner. At breakfast we found a great buffet of hot items and fresh baked buns. Donna was very welcoming to us and everyone who came in . The buffet area was clean and well kept like your own kitchen. Thank you Donna for a nice send off! I would definitely recommend this BW.
Dear Marie Claire W, Thank you for choosing to stay with us, we appreciate your business. Thank you for your kind words and great rating. We are very pleased that you got to enjoy our staff, we think they are the best! It is always most rewarding to hear directly from our guests. Please come back and visit us soon and often. Bests, Jim
The housekeepers surprised me. I was unfortunately to sick to go with my family to the casino,the housekeepers did above and beyond(yes,I am a needy cry baby when I am sick) and these women took GREAT care of me. After they found out I was alone and sick on a family vacation, they stopped by my room just to check on me..and made sure I had everything I need/wanted without me even asking. I was so impressed when it came time for check out i had to get their names which was Carmen and Breanna. You girls ROCK. Because of you two my family and I will always come back
Dear 194quintonp, Thank you for choosing to stay with us, we truly appreciate your business! I'm sorry that you got sick on your trip, that's never any fun. Reviews like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words, get well, and we look forward to your return visit. Bests, Jim
Convenient place to stay, especially for casino or races. Room was large and clean. Staff was VERY friendly and helpful from reservation to check out. Great breakfast with very accommodating and friendly lady. Would stay here again.
Dear lwalton48, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Bests, Jim
This motel has been remodeled and was a nice stay. The clerks were very helpful, and the breakfast was hot and a good selection. Even though it is right off a Main Street, it was very quiet. The beds were amazing. I will return when I am in the area
Dear nonni0321, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit where we hope to earn a 5 circle rating. Bests, Jim
the service was great even though it was very late. thank you Samantha was very helpful. the room was so spacious and clean and had everything we needed. the location is best since its right across the street from the Oaklawn casino and right next to all the local shopping centers and eatery's. last but most certainly not least was the amazing breakfast. very great deal and we will be staying here every time we come back to hot springs
Dear sammydavis1986, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
Great stay. In walking distance to the oaklawn casino and wonderful hot breakfast. We stayed in the smoking room and room didn't smell like smoke to me. Breakfast consisted of waffles fruit pasteries and juice.
Dear jadams1111, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I also want to thank you for your very positive rating of your experience while staying with us, we appreciate your input. We look forward to your return visit! Bests, Jim
No shower curtain. Only 1 towel. Had a foul odor and they didn't try to fix the issue and said they were booked. The breakfast staff were very rude and refused to make anymore food due to it being 9:15
The room was very clean and spacious. The bed was very comfortable. Geat location. We made our reservation online but I called on the way to make sure it was confirmed. The room was ready when we arrived. Check-in was fast and check-out also. Eerything was in the room that we needed and all worked well. We will definitely stay there again...
Dear klparrish04, Thank you for your very kind rating of the Best Western Winners Circle. We love hearing directly from our guests. It is always a great pleasure to hear that we are serving our guests well. We look forward to your return visit. Bests, Jim
Great location, (across street from race track/casino. Cean rooms and excellent customer service. Especially at breakfast. Donna and Alisha were making sure everyone was well fed. Plan to stay here again in the future
Dear Lori E, Thank you for your kind review of your experience with us, we really appreciate your business. Please come back and stay with us again. Bests, Jim
I would tell you to book this hotel! We booked this hotel due to the convenient location to a NYE Party we were attending. Our expectations were definitely exceeded! We expected a little dated but clean room—- we were pleasantly surprised that our room was totally NEW. (We have stayed at other hotels that say new rooms and the paint is sloppy etc—- not here! The room was totally refreshed.) The ladies at the front desk at check in and check out were so pleasant and the breakfast crew was fantastic! We couldn't have asked for a better stay! A definite hidden gem in Hot Springs!
Dear Kristi C, Thank you for your very kind rating of the Best Western Winners Circle. Glad that you loved the guest room, the staff, and the breakfast bar, it is always a great pleasure to hear that we are serving our guests well. Please come back and visit us again! Bests, Jim
Sam and Alisa at the breakfast bar couldn't have been more happy and helpful. Best women for the job. Rooms were very clean. Enjoyed our stay. Directly across from horse track/casino. 2 miles from bathhouse row.
Length of stay: 3 nights with 2 kids under 5 yrs old. A very clean, friendly hotel. I have had bad experiences in the past with hotels and always am wary to enter a hotel room. (I am very OCD and cannot stand bugs, cobwebs, dust etc.) My husband and I did a walk through of the room before bringing in our luggage and kids. It was REALLY CLEAN. The room smelled good. (we had a non-smoking). The beds were clean as well. No dust anywhere. No cobwebs. The bathroom was really clean too! We were really happy with the room. The TV had pretty good channels. We only watched at night for 20 min or so before bedtime but good options. The hot breakfast was really good too! They had a huge assortment of options and ALISA was a great host. She was really friendly, and made sure to speak with everyone in the breakfast area. She would check up on everyone to see if anyone needed anything. She would pick up our plates for clean up. Constantly busy making sure everyone's needs were met. We were really impressed and delighted by her. The cleaning staff was really friendly as well. They tidied up our rooms and made sure everything was there that we would need. Very good, hardworking, friendly staff. Clean hotel. Really good stay. I would HIGHLY recommend STAYING here to my family and friends. 5/5! Thank you for a wonderful stay!
Dear Jamilaworldtraveler, Thank you for your very thorough, glowing review and for your very kind rating concerning your recent stay at the Best Western Winners Circle. We love hearing directly from our guests about their experiences, we feel like it makes us better. It is truly a great pleasure to hear that we are serving our guests well. Please come back to come stay with us again real soon! Bests, Jim
We were in Hot Spring first time and we were happy to stay here. The room was very clean, smell good and the breakfast was so tasty. The receptionist was friendly and helpful. We will definitely stay here again.
Dear jurajir, Thank you for your very kind rating of the Best Western Winners Circle. Glad that you loved the breakfast bar, it is always a great pleasure to hear that we are serving our guests well. Please come back and visit us again! Bests, Jim
This Best Western is so wonderful and clean. The front office staff is so nice and helpful. Kim was funny and even gave some good recommendations. If you are blessed with Kim she will make sure you have all you need to make your vacation perfect. This hotel has a FREE hot breakfast and the non smoking room is clean and the bed have a pillow top that makes you feel like you are sleeping on a cloud. Great price and great find.
Dear 459rebeccaj, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to our staff to hear that we are serving our guests well. They love what they do! Please come back and visit us again! Bests, Jim
Very clean and a very nice stay! The service is great and the staff is very friendly. Breakfast is great and Donna is spectacular at catering to your every need. Close to downtown. I would stay here again!
Dear hannah7222, I want to thank you for visiting our hotel on your recent visit to Hot Springs. We love hearing directly from our guests. Thank you for mentioning our staff, we do feel like that they make a difference. Thanks again for your business and we look forward to your return visit. Bests, Jim
I stayed here for a total of four weeks in the fall for work. The rooms were always clean and the front desk staff was always very happy and helpful. The breakfast every morning was always fantastic. There are fresh made eggs, potatoes, sausage, biscuits and gravy. Additionally the wonderful women Alisa and Donna prepare fresh danish and cinnamon rolls daily and will even make you a delicious waffle if you ask. The coffee is good and the conversation is better, a truly welcoming place to start the day.
Dear mattmD3652ZC, I want to thank you for staying with us on your recent extended stay in Hot Springs. We love hearing directly from our guests. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and we look forward to your return visit. Bests, Jim
Staff was very nice but the room was missing towels, refrigerator didn't work, cookie crumbs or something on table, and the carpet was not fully vacuumed. Free breakfast that was included was extremely good. Nice selection.
Dear tigermountain102, I'm not sure why you feel the need to post a duplicate review written by the other person staying with you back on December 14th, however, I still feel the same way.... I appreciate you for taking the time to review your experience with us. We do love hearing directly from our guests, we feel like it makes us better. I'm sorry that the room wasn't up to our standards, nor yours. We are looking into what happened in order to try to insure this doesn't happen again. In all fairness, in an effort to try to correct the situation, we did offer you another room, but you declined. We appreciate your business and we look forward to your return visit. Bests, Jim
Outstanding stay! Everyone from the front service desk employees to the maids made us feel at home. Complementary breakfast was extraordinary. Our room was very well kept free WiFi. Plus it's location is great (right across the street from Oaklawn Casino). I'm well beyond pleased! Keep up the great work!
Dear HSFanatic, Thank you for choosing to stay with us, we truly value and appreciate your business. We truly love hearing directly from our guests. We look forward to your return visit. Bests, Jim
The checkin was a breeze and the Two ladies were so helpful and welcoming. I can't remember both of their names but one was name Kim. The breakfast gravy and biscuits are wonderful along with those waffles. The two lady's that work the breakfast area will make your morning cheerful they are funny.
Dear Drimico, I want to thank you for visiting our hotel on your recent visit to Hot Springs. We love hearing directly from our guests. You're correct, the breakfast ladies are the bomb! Thanks again for your business and we look forward to your return visit. Bests, Jim
This motel is the ONLY place to stay in Hotsprings! It is amazing, the rooms are clean, comfortable, and roomy. The staff is outstanding, the comp breakfast is just wonderful!!! Wouldnt stay anywhere else. We visit the at least 6 times a year!
Dear Bmgogx, Thank you for your continued patronage and for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. We look forward to your return visit. Bests, Jim
Great Location. This is an older Hotel, but up to date and very well maintained. Staff was super friendly and very helpful. I love that it is walking distance to some great restaurants and of course Oaklawn.
Dear jangel1967, Thank you for your very kind review of your experience with us, we really appreciate your business. Please come back and stay with us again. Bests, Jim
Great stay, very nice clean room w an AWESOME breakfast and excellent service too, Thanks Donna!!! We also enjoyed the proximity to Oaklawn (across the street) and to downtown where there's always something interesting to do!
Dear RSG70, Thank you taking the time to share your experience with us. We truly appreciate your business. Please come back and visit with us again. Bests, Jim
Front desk and breakfast staff were good, but not a great stay overall. We had a connecting door to the adjacent room and were constantly bothered by phone calls and pet noise from the next guests. They weren't terribly loud, but there was no sound proofing at the door. Also, we returned to the room on the second day to find the housekeeper had not visited.
Dear hagania79, Thank you for your review of your experience with us, we really appreciate your business. We love hearing directly from our guests about their experiences. I'm sorry that you had noisy neighbors, had you told us we could have moved you. Please come back and stay with us again to where we hope to earn a 5 circle review. Bests, Jim
Enjoyed our stay! Rooms are very nice and clean and close to everything on Central. The pillow top beds are NICE! The breakfast is AWESOME!! The staff is friendly and helpful. I would highly recommend this place. We will be staying again for sure.
Dear cgambill2019, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. I'm glad that you loved the Pillow Top Mattress! Please come back and visit us again! Bests, Jim
Our stay in Hot Springs was great. The hotel was extremely well priced and convenient to the downtown area. All the staff were super friendly and helpful. We had a broken blow dryer which there placed within 10 minutes of reporting it.
Mrs. Donna cooks an amazing breakfast each day here. She so warm and friendly. We loved it.The food was fresh...pastries are baked fresh each day. The whole staff works to make your stay as pleasant as possible. Please do take the time to take advantage of the GREAT breakfast. Thank you Donna.
Dear shandly2019, I want to thank you for visiting our hotel on your recent visit to Hot Springs. We love hearing directly from our guests. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and we look forward to your return visit. Bests, Jim
This hotel is in an older motor lodge but has been meticulously remodeled. The property is extremely well maintained and is conveniently located to everything Hot Springs has to offer. Very nice, super clean rooms
Dear AyletteR, Thank you taking the time to share your experience with us. We truly appreciate your business. Please come back and visit with us again. Bests, Jim
I booked here because the reviews were so positive. The location was convenient, the staff friendly, and my room clean. I am immunosuppressed and I need to be careful about clean environments. I was not disappointed and I would stay here again. Bonus: The breakfast was delicious.
Dear Kauper1458, Thank you for your very kind rating of the Best Western Winners Circle and for sharing your experience while you were out guest. We love hearing directly from our guests. Please come back and visit us again! Bests, Jim
Great service started with Ashley behind the desk. Great chat! We usually stay at Marriotts, so I can't say that the room/building was that standard. The room was small but adequate. The buildings are near the main drag so somewhat noisy. But not so much that I could not sleep. The bed was nice. I loved the comforter. The shower pressure was amazing! But better than all of this was breakfast! Alisa and John prepared great food to include homemade cinnamon rolls!!! My husband had the sausage and said it was unusually tasty, unlike most hotels. They also treated the breakfast room like a restaurant, where they would make the waffles and others services unexpected for a hotel complimentary breakfast. As I thanked Alisa for her great service and told her I was pleasantly surprised with Arkansas and that we were bikers, she stopped me from leaving to give me a bikers guide to rides in Arkansas. More great hospitality! That's why they deserve 5 stars!
Dear GunnerpaV, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. We do feel like our staff makes a huge different in the experiences of our guests. Please come back and visit us again! Bests, Jim
Best Western should change their name to Best Western, Best Eastern, Best Northern and Best Southern! I say this because Best Western Winners Circle is simply The Best. Best room. Best bed. Even Best toilet with the option of warm air blowing during your toilet visit! Not sure if this last bit will be published! Best service from front desk and Best service during breakfast; they couldn't do enough for us. So, fair to say, they are The Best! If you've already chosen this hotel due to its location, you have made the right choice. Visit Rocky's Corner across the way for another best...Best meal!
Choose this hotel for comfort, cleanness, excellent breakfast, dog friendly and friendly attentive staff. Silence air conditioner unit! This point is important as most hotels still use the outdate very noise units.
Dear lrodrigues2019, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. We look forward to serving you again real soon! Bests, Jim
Winners circle is walking distance and great location to horse races and casino and bar/ restaurant it has a pool, hot breakfast and friendly staff, is alway a nice experience . The checkin and out is a fast and courteous
Dear Lori W, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. Please come back and stay with us again where we hope to earn a 5 circle rating. Bests, Jim
Room was spotless. Bed was incredibly comfortable. Check in was seamless. We got to town later than expected and got to our room quickly. The hotel is right across from the Race Track so we didn't need to go far for entertainment. Breakfast was great. The attendants were friendly and helpful. Great experience all around.
Dear nic123444, Thank you for choosing to stay with us and for your very kind rating of the Best Western Winners Circle. We love hearing directly from our guests. We look forward to your return visit! Bests, Jim
Every time I stay in Hot Springs I stay here! The staff is very professional and friendly! The only way I would ever stay at another place in Hot Springs is if this one was full! Walking distance to the Casino and Race Track.
Dear Kimberly J, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. Thank you for your continued business and we look forward to your return visit! Bests, Jim
I have to say this best western is the best hotel I've stayed at. Everything from checkin to check out was perfect. We stayed 2 nights on our way up to Kentucky and 1 night on the way back from Kentucky and everything was still perfect. Rooms clean, beds comfortable and breakfast was amazing. Donna and Alisa running the breakfast are fantastic ladies! Never in all my travels have a stayed at a place where the employees actually care about what they are serving. These two do! Donna made waffles for my husband and I and even brought them to the table! Wow those two ladies deserve an award!!! Best hotel experience ever and we will return just so I can go to breakfast!
Dear sabrinamarshallm, Wow! What a wonderful review! Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I also want to thank you for your very thorough review of your experience with us, we love hearing directly from our guests. The breakfast ladies truly love taking care of their guests, and it shows. They are special...If you are ever in the area again and find yourself needing lodging I hope that you will come back and stay with us again. Bests, Jim
This place is where we stay everytime we come to Hot Springs. Staff are excellent. Room was comfortable. Bed was soft. Breakfast was so good as always. Good parking. Check in was quick and so was checkout
Dear K8872UNrobertj, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
I was recently away in Hot Springs at a conference for a week. There's no other place to make you feel right at home than the Breakfast ladies at this Best Western! Great food and these ladies were supper friendly! The room was clean and the hotel in a great location.
Dear KPatAR, Thanks for choosing to stay with us, we truly appreciate your business! Thank you for your thorough review and ultimate favorable rating. We always enjoy hearing about our guests experiences. You're correct, our people in the breakfast bar are the bomb! They honestly love taking care of people. Thank you again, and we look forward to a return visit so that we may serve you again. Bests, Jim
Excellent, a very clean room with an outstanding Breakfast.. Room size is not large, but not small and each room comes with a balcony in case you would like to enjoy the outdoor with a cup of coffee in your hand.
Dear Vacationer727899, Thank you for choosing to stay with us on your recent visit, we appreciate your business! We always love hearing directly from our guests and thank you for your very kind rating. I'm happy that you enjoyed your stay and especially the breakfast. We look forward to your return visit. Bests, Jim
This wqa the end of our week long vacation. Usually the end of a vacation is long and drawn out as everyone is tired. Our stay at the Best Western in Hot Springs was actually refreshing and made the end of our vacation enjoyable. We were only going to stay opne night but stayed two nights because of the friendly and relaxing atmosphere
Dear donesimpson, I would like to thank you on behalf of our entire staff for choosing to stay with us, we know that you have choices and we appreciate your business! Rating your experiences during your stay is most appreciated, we always welcome and enjoy feedback. We come back and visit us again real soon. Bests, Jim
Higher priced than what I like to pay for a room and location is not really central to all activities in Hot Springs but overall not a bad stay. Employees were wonderfully helpful, courteous, and were glad to assist my sister and I to ensure we had a ground level room as we both have difficulties with stairs.
Dear Kittye W, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business! Rating your experiences during your stay is most appreciated, we always welcome and enjoy feedback. We are looking forward to your next visit. Bests, Jim
This room has 2 king size beds and plenty of room. The decor was nice and the room was clean. The front desk receptionist was a true gem!!! I recommend this hotel and choose the double king suite, you won't be disappointed!!
Dear deundream2016, Thank you for choosing to stay with us on your recent visit, we appreciate your business! We always love hearing directly from our guests about their experiences, thank you for your very kind rating. I'm happy that you loved the mini-suite, it's a great room. We look forward to your return visit! Bests, Jim
This was a very nice hotel for the price. The room was spacious and clean. The staff was very pleasant. I would stay there again when going to Hot Springs. The night light and heater in the bathroom were a welcome surprise.
Dear sassyelectra, Thank you for choosing to stay with us on your recent visit, we appreciate your business! We always love hearing directly from our guests, thank you for your very kind rating. Please come back and visit us again real soon. Bests, Jim
Conveniently located to bathhouse row and the National Park, as well as the lake. Really nice breakfast, including hot food. The breakfast staff were available and helpful. The front desk staff were great.
Dear Ellenkmr, Thank you for rating your experience with us. We really appreciate your business, we look forward to your return visit. Bests, Jim
Our hotel was across from the racetrack. We were not going to the races but since it was am off season we did not have to deal with the crowds. Our room was comfortable and the beds were great. Anytime we are in Hot Springs when the tracks are not open we will stay here.
We had a clean, comfortable room. The hotel is close to restaurants, historic areas, shopping, and even gambling. The breakfast was a real treat. Our breakfast hostess was Alisa, and she was extremely friendly and helpful. She gets there early in the morning to make fresh cinnamon rolls, and they are delicious!
Dear Sharon B, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. I'm happy that you loved the breakfast! We look forward to serving you again! Bests, Jim
My husband and I went, we had a great time, very convenient to Oaklawn Casino and Crosswalk's Restaurant and Bar! Had a great time. Service at front desk was great and breakfast was wonderful and great staff for breakfast.
Dear 565tinat, Thank you for taking the time to review your experience with us, we love hearing directly from our guests. I'm happy that you had a wonderful time and loved the breakfast. We appreciate your business, please come back and stay with us again. Bests, Jim
From the time we approached the reservation desk to the time we left, the staff did everything possible to make our stay pleasant. The breakfast was the BEST ever - especially the homemade cinnamon rolls! Alisa and her kitchen assistants were so friendly and helpful - we couldn't have asked for a better breakfast or a more enjoyable stay! Our room was clean and quiet and amenities were plentiful. Definitely would stay at BWWC again!
Dear kcmitch2016, Thank you for choosing to stay with us, we truly value and appreciate your business. We truly love hearing directly from our guests. I'm so happy that you loved the breakfast and the staff. The staff really does try hard to make sure everyone has a great time while here. We look forward to your return visit. Bests, Jim
The room was great, Parking great, the room and bed were great,The breakfast was outstanding? The location well lighting and added plus its across the sttreet from Oakawn Park Casino-Racetrack? Enough Said
Dear osmith48, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. I'm happy that you loved the breakfast! We look forward to serving you again! Bests, Jim
I have stayed here before, but this time everything was wonderful The breakfast was not and the ladies working in there omg helpfull, . They took was clean and the only thing would have been more pillows. It's close to restaurants and the Casino.
Dear Passenger35569180526, Thank you for taking the time to review your experience with us. I'm so happy that everything was "wonderful"! We appreciate your business, please come back and stay with us again. Bests, Jim
We stayed here for 2 nights while visiting the Hot Springs. It was a great location. I don't usually stay at hotels with the door to the outside but I have to say I was pleasantly surprised by this hotel. It's not luxurious but the bed was good with nice linens and the room was comfortable and quiet. The breakfast was good and the service was outstanding. For the price, you won't be disappointed.
Dear djpeters, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. We look forward to serving you again! Bests, Jim
We liked everything about this place - nice staff, CLEAN rooms, inexpensive laundry, very good breakfast with a WONDERFUL and friendly dining room staff. Place felt quiet and safe in spite of a heavy presence of workers in big trucks - they were very polite.
Dear Sue S, Thank you for your very kind rating of the Best Western Winners Circle. I'm so happy that you loved the facility and that staff as well. It is always a great pleasure to hear that we are serving our guests well. We look forward to serving you again! Bests, Jim
We knew we wanted to come back, so had reserved a room in advance, but had cut our trip out west short a day, so needed an extra night before that. We were lucky. There was an Indian Motorcycle rally in town and they were full - but had a room. It wasn't quite as nice as the room we had last time - in fact, it was "merely" standard. But we got it. There was a bit of a mix-up between days because I use my landline phone instead of my cellphone number and they had called to see if we wanted to change to our original room. I wouldn't have been able to take the call anyway because we were out in the boonies with no signal. I thought we had said at check-in that we didn't want to be moved, but that was missed somehow and when we got back from banging away at a rock face for hours, our key didn't work. But it all got straightened out. Fresh keys and all was well again and we didn't have to move all our stuff. Oh, and breakfast is always brilliant. My husband loves those cinnamon rolls. Oh, and I said noise level was average because, well, motorcyclists. The machines were really pretty, but the trailers they came in took up a lot of room in the parking lot and they do make noise - but not late at night. I don't recommend staying there during a rally, but they left the next morning and it was all back to normal - which is to say, great!
Dear marfita, Thank you for choosing to stay with us once again, we truly value and appreciate your business. We love repeat guests! We also love hearing directly from our guests. We look forward to your return visit. Bests, Jim
Donna & Alisa made certain the breakfast bar was fully stocked every morning we were there (6 days total). Breakfast was always hot, the coffee pots were always full, and they made your waffles for you. If you needed something and didn't see it, all you had to do was ask, and they would get it for you. The breakfast area was always clean. Both employees were very pleasant and helpful. They started our days out with a smile everyday. We have booked our room for next year and looking forward to visiting again.
Dear SpyderRider1, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. We look forward to your return visit! Bests, Jim
It was a nice stay for the price. We booked through the BW rewards program and got a better price than through other websites. The hotel was clean. A bit dated. The breakfast was good, they had a nice selection. The beds were comfortable, not too hard. It's across the street from the casino and very close to downtown. Will stay at this hotel again.
Dear gloriazapata2019, Thank you for choosing to stay with us, we truly value and appreciate your business. We love hearing directly from our guests. We look forward to your return visit to where we can hopefully earn a 5 circle rating! Bests, Jim
Room was very clean, bed was comfortable. The girls at front desk was very friendly. The only thing I didn't like about the room, was to much light came into the room, and at times you could here the traffic on the main road. But,of course your going to here some of the traffic, because the motel is on one of the main drags, and close to the Casino. But I would recommend . BW does have a full breakfast, and the ladies who was in charge that morning were just really a super host the ladies get a 5 star.
Dear huggs1950, Thank you for choosing to stay with us, we truly value and appreciate your business. We love hearing directly from our guests about their experiences. We look forward to your return visit. Bests, Jim
A friend and I stayed two nights at the Best Western Winners Circle, we loved the location. The rooms are clean and very well thought out. Breakfast is one of the best I've seen at a hotel. Check in was the simplest thing! I personally booked on Booking.com and have no issues what so ever! I'll definitely be back!
Dear burgessautobody, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well---I'm so happy that you loved it! We look forward to serving you again! Bests, Jim
I stayed at the Winners Circle BW for 4 nights last week. This is my 4th year to stay there. This hotel is excellent. From the front desk staff to the dining room staff to the housekeeping staff...they all do an excellent job. The hotel goes above and beyond to accommodate a large group every year that is here for a motorcycle rally. They allow us the freedom to move around and socialize. We are a respectable group and appreciate those liberties. Thank you for another great vacation!
Dear KARLA D, Thank you for your very kind rating of the Best Western Winners Circle, we appreciate your continued patronage. It is always a great pleasure to have your group back every year and to hear that we are serving you well. Thank you for mentioning our staff, they do try hard to make sure everyone enjoys their stay. We look forward to serving you again (you don't have to wait a whole year to come back)! Bests, Jim
The people at this hotel are friendly and helpful. The motorcycle washing station was extremely nice to have. The rooms were large and clean. It is in a great location. The only challenge was that our air conditioning unit didn't keep the room cool. Other than that, thumbs up!
Dear Sherri C, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. We are going to take a look at that A.C. unit today. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Just spent 4 nights at BW Winners Circle. The staff are friendly and very accommodating. The breakfast was very good: eggs, bacon, biscuits and gravy, credal, fruit, and fresh cinnamon rolls. Alisa and Donna make sure your coffee cup is filled and bus your dish when you finish. I'll be back
Dear Indianmadman, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well---I'm so happy that you loved it! We enjoyed your group and look forward to serving you again! Bests, Jim
The staff were all so kind and helpful. The hotel was reasonably priced and clean. The bed was very comfortable. The best western has really improved there hotel and we will definetly stay again. Thank you Best Western!
Dear Debbie S, Thank you for your kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. We look forward to your return visit! Bests, Jim
Courteous staff, clean rooms, and a full breakfast bar. Close to everything. Oaklawn is 2 blocks away, plenty of places to shop, plenty of places to eat. Pet friendly, handicap accessible swimming pool.
Dear Steve J, Thank you for choosing to stay with us on your recent visit to Hot Springs area. I appreciate your very kind rating of your overall experience, we love hearing directly from our guests. We look forward to your return visit. Bests, Jim
Great place to stay. Kim who checked us in was very friendly and told us where to go for dinner. We were in a room on the second floor and wanted to be on the first. The hotel was booked solid but she was able to move us to the bottom floor. It was comfortable and and good to place to lay our heads for the evening!
Dear sunyatcamp, Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind words about the staff and your very kind rating of your overall experience. We look forward to your return visit. Bests, Jim
away from hot springs. They are pet friendly and the staff was very freindly as well. That have a nice pool and a nice breakfast. Lots of hot foods but would of been nice if that had a gluten free options
Dear zeppelin1572482, We deeply appreciate your positive review of our business. We are very pleased that you had a pleasant experience while being one our guests. It is always most rewarding to hear directly from our guests. Please come back and let us take care of you again. Bests, Jim
Employees were very friendly. Rooms are spacious and clean. Speedy check in. Plenty of rooms and parking. We did not do the breakfast. Hotel is right across the street from the Race Track / Casino. Highly recommend.
Dear mooreshelly09, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
Great place to stay. Paul at the front desk was great! Keep smiling Paul you are doing a great job! The room was clean and the bed was so comfortable. Now let me tell you about Alisa, and John, and their amazing breakfast bar. They were so kind, and made sure we had everything we needed. They even offered to make a waffle for us. The freshly made cinnamon roll was amazing! I would stay there just for the breakfast! This was the first time we had stayed at a Best Western. We will definitely be staying with them again!!
Dear Traveler42829024131, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn that we are exceeding the expectations of our guests. Thank you for mentioning our staff, we feel like they are second to none! We look forward to your return visit so that we can serve you again. Bests, Jim
Was greeted by an extremely nice staff. They were very helpful with all of my questions. It is right across from the racetrack, and very central to getting anywhere in the town. Room was very clean, with all of the amenities. Turning on the shower was a bit tricky, until the staff informed me how it worked. Breakfast selection was awesome, and the food was very good. The women working the breakfast are was very helpful and nice, greeted you as you came in. Kim was really quick on my check out.
Dear KaerukunZ, Thank you for staying with us, we appreciate your business! I also appreciate your kind words, especially about our staff, they try very hard to please everyone. I'm glad that you enjoyed your stay and we look forward to serving you again on your return visit. Bests, Jim
Stayed here on a weekend trip from Oklahoma with my daughter. All of the staff were great! Ashley and Kim at the front desk are so helpful and friendly. The ladies serving breakfast and the housekeeping staff did an excellent job. Definitely will stay there next time we come to town.
Dear Kelly M, Thank you for choosing to stay with us on your recent visit to the Hot Springs area. We love hearing directly from our guests! I'm so happy that you loved our staff and that they all took care of you, they do enjoy what they do! Please come back and stay with us again. Bests, Jim
Place was very nice and clean. Room was clean and nicely decorated. Staff was very helpful and friendly. Breakfast was great. We really enjoyed our stay and will definitely stay there again. Hope to return soon.
Dear Brawls903, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. We look forward to your return visit! Bests, Jim
What a great experience we had at Best Western Winners Circle on our way through Hot Springs! The staff was very friendly and helpful. The hotel was conveniently located. Alisa prepared the best breakfast! Her cinnamon rolls were positively heavenly!
Dear Ann C, Thank you for choosing to stay with us on your recent visit to Hot Springs. We appreciate your kind words of your experience and your very kind rating. We love hearing about our guests experiences and we really love hearing about yours. Thanks again, and we look forward to your return visit. Bests, Jim
We stopped here for 1 night and ended up spending 2, just like Alisa said! She said we would like the town and gave us some great tips. We did stay another night! Paul and Ashley were at the front desk and very helpful. Alisa and Sam worked the breakfast buffet, which was great, they were very welcoming. Definitely will stay here again!
Dear JayBozo, Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind words of your experience and your very kind rating. We always like hearing about our guests experiences, thank you for sharing yours. I'm glad that you got to enjoy Hot Springs for an extra day and we look forward to your return visit. Bests, Jim
Friendly staff to greet us. Clean,cool room. Super convenient location. Excellent breakfast! Alisa and Donna were working in the dining room for breakfast. These two ladies couldn't have been more attentive and helpful. They kept everything clean and well stocked but the best part was their great attitudes. nice way to start your day!
Dear MjofFW, Thank you for choosing to stay with us on your recent visit to the Hot Springs area. We love hearing directly from our guests! I'm happy that you found everything to your liking. I appreciate that you mentioned our staff, they do work hard but they truly enjoy taking care of people. Please come back and stay with us again! Bests, Jim
This is a great hotel with the best breakfast I've ever had at a Best Western. They have homemade cinnamon rolls! The staff is always very nice. Check in and check out are always very easy. I stay every time I'm in town!
Dear Corey F, Thank you for continuing to stay with us when you visit the Hot Springs area. We love hearing directly from our guests! I'm glad that you like the cinnamon rolls and that the staff is treating you right. We look forward to your return visit! Bests, Jim
Love staying at Best Western. Clean rooms, Clean fitness center, Wonderful breakfast always hot and fresh.They always have fresh hot coffee. The housekeeping staff is always friendly Front desk folks are wonderful. They all treat you like family
Dear Sandra W, I'm glad that the staff took very good care of you and that you loved it! We can't wait for you to return! Thank you for choosing to stay with us, we appreciate your business. Bests, Jim
We always stay at the Best Western on Central Ave. The location is great and the rooms are comfortable. The breakfast is always awesome and the entire staff is friendly to bikers that come to the bike rally.
Dear Escape24071855767, Thank you on behalf of our entire staff for choosing to stay with us, we truly value and appreciate your business. We truly love hearing directly from our guests. We look forward to your return visit for the Hot Springs Rally next year! Bests, Jim
The wife and I decided to make a quick getaway for a couple of days. Booked in at Best Western and it was probably the best choice for us to stay. The staff was wonderful and the location was great. They had a great breakfast buffet as well. Room was very clean and well maintained. If we make it back to Hot Springs we will definitely be staying there again.
Dear lettercarrier65, Thank you so much for your recent visit and subsequent wonderful praise. We greatly appreciate you taking the time to share your comments. We look forward to your return visit to the Hot Springs area. Bests, Jim
Have stayed at this Best Western before so I booked there again for this trip because I knew it was a good place. The property is in excellent condition, the staff is incredibly friendly, the breakfast has an enormous selection and all of it is good, hot, fresh, and the attendant is just a wonderful hostess. The pool was great, The WiFi was strong. The majority of the property is set back away from the street so there isn't a lot of traffic noise. It's located right across the street from the horse track and casino so you can walk to that. But the main old town is just 5-10 min. drive up the same street, you don't have to leave Central Ave! Oh, beds were amazing, shower pressure was perfect, AC was quiet!
Nicole H, Wow!!! What a wonderful and thorough review! Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Staff was friendly at check-in and were knowledgeable of property and area restaurants. Room was very comfortable and a.c. unit cooled room great. Bed was surprisingly comfortable, very easy to fall asleep in.
Dear misspokey1966, Glad you loved it! Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind words and rating. We always love hearing directly from our guests! We look forward to your return visit to the area. Bests, Jim
This hotel is excellent. Very clean, comfy, cozy. We loved the patio room. The Swimming pool is great, the breakfast area is awesome it has an old fashion milk machine with very cold milk, lots of food to choose from it was staffed by a wonderful lady that will even cook your waffles for you. Check out was fast and friendly, Kim was wonderful. We cannot say enough about this hotel, we stay in alot of hotels with business travels and by far this is our favorite. Rocky's Corner was also great it is a great place to eat just a 2 min walk from hotel.
Dear Hendersonfolk, On behalf of our entire staff, thank you for choosing to stay with us, we truly value and appreciate your business. We love hearing directly from our guests. We look forward to your return visit. Bests, Jim
It's a short drive away from the historical Hot Spring bath houses (around 7 min?). Nevertheless, Hot Springs downtown offers a large free parking lot. There are several restaurants nearby. Rooms are very good Best Western standards; parking stalls are a bit narrow, but ok. Breakfast staff was the most caring that we have found in the many BW hotels that we have stayed at in the US - they treat/care you as immediate family.
Dear Cruiser819531, We deeply appreciate your positive review of our business. We are very pleased that you had a pleasant experience while being one our guests. It is always most rewarding to hear directly from our guests. Please come back and let us take care of you again. Bests, Jim
Ashley and Kim were great helping us get checked in. Wonderful personalities!! Love the warming, southern hospitality. They told us about this great restaurant Rocky's Corner! So glad we changed our reservations to this hotel!!
Dear DeeAjg, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Rating your experiences during your stay is most appreciated, we love hearing directly from our guests. We look forward to your return visit. Bests, Jim
Refreshed old-school park-in-front-of-your-door motel not far from downtown. Rooms were very clean. The free breakfast was awesome and staffed by two charming ladies. For value lodging this one can't be beat.
Dear rangefree, Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. I'm glad that you love the location and we feel like our staff does make a difference in our guest's experiences. Thank you for recognizing that we are a great value. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
I normally stay in best western if I travel..I have membership and always happy with overall services. But this location was a totally different story! From outside was a rundown looking, and room was small..dark..wet smell..and not even better than any another no star motel..pls stay somewhere else if you can, it's not worth your money.
Dear sweetpiggy, Thank you for taking the time to write this review and share your experience with us. It's disheartening to learn you did not enjoy your stay and the room was not to our high standards. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow. Bests, Jim
This Best Western is awesome! The staff is very friendly, the room was clean and beds are really comfortable. Convenient location for the track/casino. I will definitely stay here again and recommend them highly!
Dear Marsha1155, Glad you loved it! Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind words and rating. We always love hearing directly from our guests! We look forward to your return visit to the area. Bests, Jim
Clean room, great staff, easy access to attractions. Will definitely stay here again and again. My new choice of hotel for the area. Kids enjoyed the cleanliness of the pool and the area was clean. Will stay again
Dear 352israela, Thank you for your very kind rating of the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. We look forward to your return visit! Bests, Jim
We came to Best Western after a long day on the boat! We received SUPERIOR customer service from Kim!! We love her and she is the best EMPLOYEE here!! The room was clean and the beds are so comfortable!! We definitely will be staying again!! ❤️❤️❤️
Dear TearanM, Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. We feel like staffing matters and that our staff does make a difference in our guest's experiences. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
We had not been back to this hotel since 2017. They have done some renovations and the rooms are much better than before. The only problem I had was with the Horrible City Traffic NOISE!! (we stayed in room 124 & the noise was awful! ) If you hear as well as I do, try to be put in the rooms that are further back -away from all the city street traffic! (Front of hotel) The breakfast at this hotel was really good & hot. The two ladies in the breakfast room was very friendly & helpful!
Dear djaAnnJ, Thank you for taking the time to review your experience with us. We appreciate your business, please come back and stay with us again. Bests, Jim
Downtown hotel, lots of sirens, but safe and adequate. Friendly staff, but Arkansas is just friendly. Small rooms, but I had a great room location with access to the pool. Need a hotel coffee station. I was gone each day before breakfast. All in all no issues, AC worked great. Slept well.
Dear Tony D, Thank you for taking the time to review your experience with us. We don't have coffee in the lobby for we provide coffee and coffee makers in each guest rooms. We appreciate your business, please come back and stay with us again to where we hope that we can earn a 5 circle review. Bests, Jim
The Hotel was really clean. The employees were great, nice and friendly! It's right across the street from the Race Track and Casino. Next door to a really good pizza place. But, Most of all the breakfast is AMAZING!!!
Dear Departure735265, Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. We feel like staffing matters and that our staff does make a difference in our guest's experiences. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
I wanted to let everyone know this is a great place to stay the rooms are very clean Kim Ashley Leslie Donna Alisa are always very friendly great customer service they go above and beyond their way to help you with any questions you may have and also the Breakfast is delicious.
Dear Cjrulo5555, We truly appreciate your very positive review of our business, thank you for your kind words, especially about our staff, they all love taking care of people! It's always most rewarding to hear directly from our guests. Please come back and see us again, we look forward to your return visit! Bests, Jim
Quietest hotel I think I've ever stayed in. I was shocked. Sold out, weekend night and didn't hear people talking outside or next door, no next door bathroom toilet or shower noise, no next door TV, no road noise, just quiet. The only thing I could hear was the squeak of someone's hotel door next door in the morning. I can't say enough about how quiet it was. Next, cleanliness! Tub and toilet perfectly white, bed sheets and towels so clean. Double beds and pillows very comfortable. Loved the sturdy table and nice chairs in the room. We could play cards. Felt very safe there. Employees all super nice and helpful! Breakfast was fine, ladies working there were so kind. Loved the waffles and one staff actually asked if we wanted waffles right when we came in and made them for us! How nice! Great experience, great price, can't get any closer to Oaklawn. Oh saw the outdoor pool and it was super clean, on the small side, but looked fun! Oh, we had nonsmoking rooms and the room smelled great (was a little worried since there are smoking rooms). There is a large gravel lot for boat trailers, bigger vehicles, if needed. And we saw a motorcycle washing station. We would return! Don't hesitate to stay here!
Dear Rebplay, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Bests, Jim
Price was good. Room was great. Continental breakfast by Ms Alisa and Ms Donna was outstanding, they make the waffles for you if you want one. Fresh pastries, eggs sausage that is grilled, not steamed. One of the best breakfasts I've had at a hotel. Front desk service was very helpful and pleasant, as was anyone on the staff. The staff made my stay better than I expected. You can tell these guys run a tight ship. Motorcycle friendly if you are touring Hot springs area as I was.
Dear Ross M, We truly appreciate your very positive review of our business, thank you for your kind words, especially about our staff. It's always most rewarding to hear directly from our guests. Please come back and see us again, we look forward to your return visit! Bests, Jim
An absolute pleasure to have stayed here. The Front Desk staff to the Breakfast staff Ladies are all excellent service providers. I've stayed in many Hotel chains during my working days, all over the globe. This property knows how to deliver the Customer Service.
Dear mgarri368787, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your feedback and very kind rating. I'm happy that you mentioned our staff, they work hard to make sure all of our guests have a great experience. Thank you for your patronage and we look forward to your next visit. Bests, Jim
I didn't realize places like this still existed! The rooms were clean, all the staff were friendly, and the breakfast was amazing. Homemade cinnamon rolls. Sam and Donna go above and beyond in providing a great breakfast. I highly recommend this motel.
Dear sonyam0371, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your feedback and very kind rating. I'm happy that you mentioned our staff, they work hard to make sure all of our guests have a great experience. We look forward to your return visit! Bests, Jim
We stayed in a larger room with our children and were simply amazed at the quality and cleanliness here. Beds were comfortable, rooms were quiet, although the construction across the street started early in the morning. The pool was clean and there were plenty of towels. The breakfast was amazing, and the attendant was no doubt the nicest lady on the planet. The location is just outside of the busy city center but easy to find and close to other restaurants and stores. We enjoyed our stay here!
Dear savvytravelmom, Thank you for choosing to stay with us, we appreciate your business! I really appreciate that you mentioned our staff, they are the best! Every time we get a review like yours it helps us get the word out that we represent great value and caring service. Please come back and visit us again real soon! Bests, Jim
Friendly staff, clean rooms. Great place to stay. The breakfast is the best offered by any hotel chain. Sam and Donna are friendly, helpful and manage to visit and still keep an abundance of food on buffet. Recommend giving it a try. Great value especially in racing off season.
Dear sdmathews, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. We look forward to your return visit. Bests, Jim
My family and I stayed overnight at this location on the way to a vacation at Lake Ouachita. The room and bedding were very clean and staff was friendly. The breakfast exceeded my expectations by far - I loved the biscuits and gravy! Would recommend to anybody traveling through the area or staying in Hot Springs
Dear Trentbraz, We truly appreciate your very positive review of our business and thank you for your kind words. It's always most rewarding to hear directly from our guests. Please come back and see us again, we look forward to a return visit! Bests, Jim
The staff was so friendly, helpful and accommodating. From Miss Ashley and Leslie at the front desk. They met our needs and gave great customer service with a smile. Donna was a blessing at the Breakfast Bar. She greeted me immediately and helped me get breakfast together for myself and my husband. The next day I met Sam and she was excellent as well. The prices were affordable. The amenities were better some of the more expensive hotels. Will be looking to stay here again.
Best Western Winners Circle in Hot Springs, without a doubt, has the BEST breakfast offering of any BW motel or any other motel we've ever stayed it. The food is soooo good, the little restaurant super clean, and the waffle area very nice because one of the lady employees makes the waffles. I will sing the praises of Donna and Sam, the two ladies who were in charge of the breakfast experience. Super nice, helpful, friendly ladies. In my opinion, Donna and Sam are two of the main reasons the breakfast experience at this BW is so great!
Dear DayTrip745380, I would like to thank you for choosing to stay with us, we truly appreciate your business. Your very kind words and rating your experiences during your stay is most appreciated. We look forward to your return visit. Bests, Jim
We love staying here with our kids and on couple-only trips to Hot Springs. We love the rooms, the staff, and the breakfast is unmatched! We tell all our friends to stay here. We will be back next year and already know where we will be staying.
Dear aprilashley1978, Thank you for continuing to stay with us, we appreciate your business! We love repeat guests and hearing directly from them, thank you for your kind rating. We look forward to your return visit! Bests, Jim
Great overnight stay for my son and I. Kim checked us in and was so welcoming. She also went the extra mile to make a future reservation for me, at a great price. I can't say enough about the full hot breakfast. We missed the homemade cinnamon rolls, but the pleasant service with a smile from the kitchen staff, made up for it in waves. Renewed my opinion of Best Western for sure! Exceeded my expectations for the price.
Dear Jnmail411, Thank you so much for your recent visit and subsequent wonderful praise. We greatly appreciate you taking the time to share your comments. We look forward to your return visit to the Hot Springs area. Bests, Jim
Clean and Quiet. A bit pricy for a 3 star hotel. If ur interested, there is RaceTrak dog track right across street. Pet friendly hotel. Pool is small but clean. Rooms are adequate in size. Maid service is very good. Overall staff was good.
Dear govertass, Thank you for choosing to stay with us and for taking the time to review your experience as our guest. We appreciate your business, please come back and stay with us again. Bests, Jim
The location of this hotel had me concerned a little as its so close to the race track....BUT, the wife and I were pleasantly surprised at the updated clean rooms.....very clean! (ours was)......We are BW Platinum members so we know a lot about this hotel chain...I must say this BW had one of the absolutely BEST free breakfasts that we have had at any hotel!!!!!!....If we come back thru this town anytime soon, THIS is where we will stay again......Hats off BW!!!!!!!
Dear rdspartacas, Thank you so much for your recent visit and subsequent wonderful praise. We greatly appreciate you taking the time to share your comments. I don't know if the desk clerks told you or not, but we have a motorcycle wash station permanently set up for your use to clean your bike and get the bugs off the windshield. We look forward to your return visit to the Hot Springs area. Bests, Jim
The food was hot and plentiful. Kind people. Very welcoming place to enjoy our vacation. The rooms are very clean . They Supply You with Plenty of shower things Like shampoo and conditioner . The food has biscuits and gravy ,waffles, cinnamon rolls, and lots more. enjoy !!!!
Dear Triniytray, Thank you for choosing to stay with us, we appreciate your business! We love hearing directly from our guests, thank you for your kind rating. I'm glad that we could add an enjoyable place for your vacation. Please come back and visit us again real soon! Bests, Jim
I like that location. It was at least 15 minutes away from everything. The casino was a plus in walking distance. The breakfast very good. The hotel staff went above their jobs to assist you in being comfortable. I really enjoyed and will stay again soon.
Dear shenitamann, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Rating your experiences during your stay is most appreciated. We look forward to your return visit. Bests, Jim
The hotel exceeded my expectations. The bed and pillows were the best I've slept on in a hotel in a long time. The breakfast was awesome and the staff friendly and helpful. Convenient location to Bathhouse row and it's a very short walk across the street to Oaklawn.
Dear LoveTravel435986, Thank you so much for your recent visit and subsequent wonderful praise. We greatly appreciate you taking the time to share your comments. We look forward to your return visit to the Hot Springs area. Bests, Jim
Leann checked us in with a beautiful smile. She was so sweet with my hearing issue. Some people are put out when they have to repeat their selves but not Leann. When she found out we were on a motorcycle she gave us a towel and showed us where the HOG wash was. Room was spotless the AC was awesome Breakfast was delicious. Price very reasonable. Sherry and Kim are also precious. They shipped us my wife's bathing suit she left and was so sweet about it. This place is named right. The Winners Circle.
Dear joetwoods, Thank you for choosing to stay with us, we appreciate your business! Every time we get a review like yours it helps us get the word out that we represent great value and caring service. Please come back and visit us again real soon! Bests, Jim
Went to Hot springs on a last second trip with no room reserved. Could not find one anywhere in town. Called the best western and found a room but when I got there I was treated first class from the front desk. Our Room was very clean, front desk was very fast, and the complimentary breakfast was amazing. No need to go Waffle House right down road. I will be going back to this hotel again the next time I am in Hot Springs.
Dear Sightsee47737471106, Thank you for choosing to stay with us on your recent visit to Hot Springs, I'm glad that we had a room available for you. I appreciate your kind rating. We always love hearing directly from our guests! We look forward to your return visit to the area. Bests, Jim
Kudos to Sherry, Brenda & Ashley who took such good care of us. From the very first phone call, customer service was outstanding. My husband wears a leg brace so we especially appreciated their thoughtfulness. Room was spacious, spotless and beds were heavenly. Fridge/micro, flat screen TV and free wifi w/plenty of signal strength. Park in front of your room w/exterior entrance door, making it so much easier to transport everything back & forth from your vehicle. We had to leave out very early so didn't get to enjoy the continental that sounded enticing but would DEFINITELY like to return and check it out for ourselves :-) There are less expensive motels nearby but we felt it was money well spent to stay here. Highly recommend.
Dear Mrsbrojoe, I'm glad that the staff took very good care of you and that you loved it! We can't wait for you to return! Thank you for choosing to stay with us, we appreciate your business. Bests, Jim
Kim and Ashley are awesome! Very friendly and go above and beyond to make sure you feel welcome and your stay is exactly what you expected and more! This is what customer service is supposed to be...like a home away from home! Will definitely be back!!
Dear Katherine C, Thank you for choosing to stay with us, we truly appreciate your business! I also want to thank you for your very positive review of our business and for your kind words. We love hearing directly from our guests. Our staff loves working here and truly enjoys making sure that everyone enjoys their stay. Please come back and see us again, we look forward to your return visit! Bests, Jim
We stayed for one night on a visit to Hot Springs. The room was clean and sufficient for our needs for the night. It said it was a smoke free room, but the room had a old/former smoking room smell to it as soon as we walked in. Aside from that the room was ok. Upon check in, the woman we had did her job in checking us in and accepting payment, but was of little assistance when asking for suggestions for places to eat in the area. The highlight to this hotel though is the morning breakfast staff. These folks are truly awesome people who love what they do. The nicest, most helpful, and pleasant folks we ran into on own entire trip. The breakfast offers eggs, sausage, biscuits and gravy and the staff will even make the waffles for you! The ladies check to see if you need anything all the time and will clean up after you when you have finished eating. Wonderful way to start your morning.
Dear John S, We truly appreciate your very positive review of our business, thank you for your kind words. We love hearing directly from our guests. Please come back and see us again, we look forward to your return visit! Bests, Jim
Hotel was nice and location great. Our only problem was there was a very young girl left in the pool most all day. We figured out she was one of the employees child., the problem was she was ok when there were other kids there. But as we were resting and enjoying just laying out She wanted us to swim with her, she would scream at every employee that walked by, or was cleaning rooms. It was past annoying., we told her we were trying to visit. Well the sign says 14 yrs and older otherwise a parent or adult Well guess at this hotel employees kids are exempt.
Dear Passenger35569180526, Thank you for taking the time to review your experience with us. I'm sorry for any inconvenience that we may have caused. The issue you had has been addressed and shouldn't happen again in the future. We truly appreciate your business, please come back and stay with us again. Bests, Jim
Check in, apparence and breakfast are the best at this property. I love to stay and always feel like my business is appreciated. The upgrads they have made really show BW commitment to quality and service.
Dear candytollett, Thank you for choosing to stay with us, we truly do appreciate your business! Every time we get a review like yours it helps us get the word out that we represent great value and caring service. Please come back and visit us again real soon! Bests, Jim
Nice place in middle of town. Almost passed this place, due to area. Great breakfast. Nice beds. Home made cinnamon rolls by Donna and Alisa. They are very attentive to all visitors and keep dining area clean!!! This was our first visit to a Best Western and we come to Hot Springs often. This will be our new home away from home. 9 Ft deep pool area is added bonus. Great job to Hot Springs team.
Dear Who_we_are_cabot, Thank you so much for your recent visit and subsequent wonderful praise. Feedback from our guests is extremely important to us, we greatly appreciate you taking the time to share your comments. We look forward to your return visit. Bests, Jim
Our plans were to spend a relaxing 4 day vacation; however, things got very stressful because we had to beg for room service daily. Our complaints to the manager were ignored. Instead of handling the problem she tried to ignore us and when that didn't work she became annoyed.
Dear Safari22692649862, Thank you for taking the time to review your experience with us. I'm sorry that you felt like we were not up to your standards. We do appreciate your business, please come back and stay with us again. Bests, Jim
Front desk Ashley was very helpful in taking care of my reservation . The hotel is very clean and lit up . Rooms very nice . Swimming pool looked really good . Very busy location and handled well . Breakfast is always really good .
Dear Hammer8219, I would like to thank you for choosing to stay with us, we truly appreciate your business. Your very kind words and rating your experiences during your stay is most appreciated. We look forward to your return visit. Bests, Jim
This was our first stay at a Best Western. We planned a two-night stay, but ended up switching rooms three times in those two days. Our first room had a sour odor in it. Kim, the front desk receptionist, was nice enough to let us switch rooms after confirming that it definitely smelled off. Our second room was much nicer. It smelled fresh and our first night there was great. The second night, we were hanging in the room and we found cigarette ashes in one of the beds. We weren't in the room all day and neither of us smoked, so we weren't very happy knowing this was in our bed. We ended up switching to our third room of the trip. Overall, the staff was incredibly accommodating, but our room experience really made a bad impression on Best Western hotels. This will be our first and last time staying with Best Western.
Dear DayTrip40639693381, Thank you for taking the time to write this review and share your experience with us. It's disheartening to learn that you did not enjoy your stay and that you felt like the room wasn't clean. Obviously, these deficiencies should not happen, however, I appreciate your patience in allowing us to correct these deficiencies when you found them. Reviews like yours are extremely helpful in our ambition to continuously improve. I hope that you'll reconsider and return to give us another chance so that you can see how we grow. Bests, Jim
Location is great in Hot Springs. Breakfast Buffet delicious Staff members go above & beyond The swimming area has great chaise lounge chairs. The swimming pool was very very clean. The pool depth is up to 9'. Best Western near the race track is a great place to stay!! Price is great
Dear Roam782422, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
The staff was extremely nice and helpful. The rooms were clean and nice. The pool was pretty. The breakfast was all fresh with a breakfast staff that was preparing everything and checking on everyone to make sure they had everything they needed. Very pleasant stay. Will be back.
Dear Whitney V, Glad you loved it! Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind, thorough review, and rating. We always love hearing directly from our guests! We can't wait for your return visit to the area! Bests, Jim
I wrote this once, but forgot to rate, it is excellent. Two people in particular, Kim and Ashley, made our stay. Wanted to write review before we left and I forgot. Room was newly remodeled, food was good , pool was nice. But the people who helped us during our stay have made the experience what it is Thanks again, Kim and Ashley both. Dan and Aimee Edwards
Dear U8136KYdane, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Thank you for mentioning our staff, we think they are great too! Rating your experiences during your stay is most appreciated. We look forward to your return visit. Bests, Jim
The rooms were clean and quiet. We had rooms towards the back. I would imagine if you get a room right by the road it might be noisy since it's a busy street. But we didn't notice any of that. Has a nice pool, they will give you towels if you ask. Friendly check in. Best were the ladies in the Breakfast room Alisa, Donna and Michelle. They couldn't be more helpful. Made waffles for us, brought us water and generally were super nice. Told us good places to go and eat. The hotel is located right across the street from the casino, some of us took advantage of that. I would definitely recommend taking a ride to see Garvan Woodland Gardens, the Anthony Chapel there is amazing and the gardens are beautifully laid out.
Dear ulla0426, Glad you loved it! Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind, thorough review, and rating. We always love hearing directly from our guests! We look forward to your return visit to the area. Bests, Jim
This hotel is conveniently located to many attractions in Hot Springs and surrounding lake areas. It is very close to bars and casino however, and that did cause some strange people to loiter around. We saw police officer shot in leg just feet from hotel entrance. Hotel also has nice breakfast and clean pool and free car wash. However, our room was not cleaned on our third night there even after reporting directly to front desk twice. Excuses were made about being understaffed, but really seemed just lazy.
Dear DollAnn, Thank you for taking the time to review your experience with us. I'm sorry that your room wasn't cleaned on your last day here. I don't know what happened but I will find out and it will get corrected so that we can try to make sure that it doesn't happen again. I'm not sure what you saw near our entrance, but I can assure you that there have been no shootings anywhere near our property and certainly not near our entrance. We do appreciate your business, please come back and stay with us again. Bests, Jim
We were so glad to find that the reviews mirror our experience. Everything was great--friendly check-in, quiet room on the back side, and plenty of space in the room. There was an extra ledge for placing suitcases near the bathroom. The lavatory and counter top were outside the toilet/bath area, so that sped up departure. The breakfast area was about the best we have ever seen---as large as a small restaurant in a separate building which was in the center of the complex. All the usual choices were available, and there was even an attendant to prepare waffles. We loved our stay.
Dear OBXGirl9832, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Rating your experiences during your stay is most appreciated, we love getting feedback from our guests. We look forward to your return visit. Bests, Jim
We came in late on Sunday night after a long drive and was greeted by a super friendly and very helpful front desk clerk KIM. She made our night, we were on our last night of our trip and very tired . Thank you!! Kim you are awesome.
Dear tracigoin, Thank you for choosing to stay with us, we truly appreciate your business! Thank you for mentioning our staff, I know that they really try hard to make sure everyone is taken care of. Every time we get a review like yours it helps us get the word out that we represent great value and caring service. We look forward to your return visit. Bests, Jim
I had stayed at this Motel about 20 years ago and knew it was close to the racetrack. It has definitely changed since then! The rooms were great! The service was even better! Kim was the clerk that checked us in. Very friendly and helpful. My husband had just recently fractured 3 bones in his back and his ankle. She went above and beyond to get us a room on the first floor. Definitely will be staying here instead of the new hotel they are building at casino, the next time we visit!!
Dear Kimberly J, We truly appreciate your very positive review of our business, thank you for your kind words. We love hearing directly from our guests. Please come back and see us again, we look forward to your return visit! Bests, Jim
I selected the BW Hot Springs for location and amenities(dog friendly with a Dog Park!!) when looking for a place to stay Memorial Day weekend. I was very pleasantly surprised with location, personnel and the room !! Greeted enthusiastically by front desk personnel at check in (and check out) asking f if I would like to participate in BW Rewards program. Breakfast staff were very pleasant in the very very busy breakfast area (not sure how they maintained their cool with all of the people and waffle demands!) Professional attitudes! Cleaning lady went out of her way to ask if there were any problems with the room or if we needed additional amenities...even suggested a great local eat place practically next door (Phil's on Central). Grounds and pool are were neat and tidy. We will return for Oaklawn racing, getaways in the future and recommend this to others as a great escape place.
Dear Niki H, Thank you on behalf of our entire staff for choosing to stay with us, we truly value and appreciate your business. We truly love hearing directly from our guests. We look forward to your return visit. Bests, Jim
We had a one night stay, room was clean and very quiet, the staff was friendly and helpful. The breakfast are was clean and good food. The lady working breakfast area was excellent, don't remember her name to give a full compliment.
Dear s k, Thank you on behalf of our entire staff for choosing to stay with us, we truly value and appreciate your business. We truly love hearing directly from our guests. We look forward to your return visit. Bests, Jim
Very good stay, clean room,and great breakfast - best ive had at any hotel. well worth the money, and will stay here again. Central location, quiet, and great staff . Be sure to check out the huge Magnolia tree in the back.
Dear robertbY3530JI, Glad you loved it! Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind words and rating. We always love hearing directly from our guests! We look forward to your return visit to the area. Bests, Jim
In this price range we could've gotten nicer hotel, but being that it was a busy long weekend, there was slim pickings. I ended up choosing this one because it seemed better than some other less expensive ones in the area without having to go further away for our time there. There was no option or question of whether we needed a NON SMOKING room and never had an issue when checking in, in our past at other trips away. The person checking us in would always give us a non-smoking room. While there were still rooms available to move us to, the desk clerk wouldn't do it for us. The room smelled like and ash tray until they offered to spray down the room. Then is stunk like a giant diaper bag. The bed sheets smelled of urine. The vinyl chairs stunk of disgusting body odor or stinky feet. The keys kept malfunctioning so we had to keep getting them reprogrammed. We all went home feeling sick from inhaling the smoky air, especially one of my kiddos who has asthma, and ALL of our belongings stunk of it as well. We didn't sleep well from the stink and the wonky air conditioner/fan.
Dear Curious295028, Thank you for taking the time to write this review and share your experience with us. It's disheartening to learn that you did not enjoy your stay and that you felt like the room wasn't clean. If the room was indeed as bad as you say it was, I wouldn't have stayed in it. It would make no sense to not give you a non-smoking room if you requested one and it was available? There is no motive for us to do such a thing. I do feel certain that had you given us the opportunity to correct any deficiencies that we could have. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope that you'll return to give us another chance and to see how we grow. Bests, Jim
Everything was just like they said. Food was good and hot. The staff were very friendly and helpful. The room was spacious and clean. We really recommend staying here. The location was great it directly across from the casino.
Dear Dedrick S, Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind words of your experience as well as your kind rating. Yes, Oaklawn Racing & Casino is right across the street! We look forward to your return visit. Bests, Jim
My fiance and I stayed here during our trip and it was an amazing and clean hotel. Checking in and out was and the hotel was clean and well put together. The front desk clerk, Leslie, was very knowledgeable and gave us tons of advice while being friendly and sweet.
Dear NorthStar30652429028, We deeply appreciate your very positive review of our business. We are very pleased that you had a pleasant experience while being one our guests. It is always most rewarding to hear directly from our guests. Please come back and let us take care of you again. Bests, Jim
We liked our 2 night stay at this hotel. The room was smaller but adequate, clean, comfortable. The location was convenient to the historic area. It is perfect if you are going to Oaklawn across the street. Best of all was the value. Reasonable rates. Good breakfast. Friendly staff at check-in, housekeepers, breakfast room.
Dear Ekehl, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Rating your experiences during your stay is most appreciated, we love hearing directly from our guests. We look forward to your return visit. Bests, Jim
We enjoyed our stay at Best Western Winners Circle. The staff was friendly and professional. We enjoyed the breakfast bar. You have to try the cinnamon rolls. The next time that we are in Hot Springs, we'll be staying here.
Dear Eric S, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Rating your experiences during your stay is most appreciated, we love getting feedback. We look forward to your return visit. Bests, Jim
Heeded other's tips to request room in back for quiet and avoid race weekend for less congested streets since the hotel is directly across the street from Oaklawn. We booked about 3 weeks before trip and were pleased with the rate. Bed was very comfortable and breakfast room is very well run. We prefer upper floor, but be aware there are no elevators.
Dear Gregjr60, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your feedback about your experience and very kind rating. We love hearing from our guests first hand. Please come back and visit us again. Bests, Jim
The accommodations were nice, clean, up to date. It's at the southern end past the historic district, I suppose you could still walk there. There was a lot of road noise in the evening - central ave is just a loud place, but it was quiet at night. The breakfast was great - lots of hot food and it's in its own large room with its own staff.
Dear Experiencemattn, Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
Continental Breakfast is the best run breakfast area we have ever attended. Alisa and Donna do an amazing job of keeping things fresh and supplied. They wait on customers and truly make the dining atmosphere! Great job ladies!
Dear Flyer721871, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn of the great experiences of our guests. We look forward to your return visit so that we can serve you again. Bests, Jim
Very nice rooms, comfortable bedding, coffee in room, microwave, small frig, complimentary delicious breakfasts, reasonable priced rooms. Courteous staff, wonderful cooks (Donna and Alisa). Free parking and ice machines, in ground pool.
Dear Passenger11688849968, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your review validates our mission, and we look forward to serving you again soon. Bests, Jim
We booked at Best Western Winners Circle because it was close to OakLawn!! We were able to walk to our destination and out to dinner! Very clean, comfortable and the free breakfast was great!! We enjoyed our stat
Dear Lanakin, We truly appreciate your very positive review of our business, thank you for your kind words. It's always most rewarding to hear directly from our guests. Please come back and see us again, we look forward to your return visit! Bests, Jim
my family went to Hot Springs to the horse races and casino , it was only a block away. the room was very clean and comfortable. the staff was very friendly. I would highly recommend it. Breakfast was also very good.
Dear debbieh2654, We truly appreciate your very positive review of our business, thank you for your kind words, especially about our staff. It's always most rewarding to hear directly from our guests. Please come back and see us again, we look forward to your return visit! Bests, Jim
I love staying at this Hotel. The Best Hot Breakfast i have ever had. I stay here because of the Oaklawn Horse Racing track being right across the street. I park my car when I check in and do not get back in untill time to check out. Nice!
Dear BackPacker315023, I want to thank you for visiting our hotel on your recent visit to Hot Springs. We love hearing directly from our guests. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and we look forward to your return visit. Bests, Jim
If your visit is for racing at Oaklawn Park, it would be hard to beat this place. Any closer and there would have been a jockey on our backs. Staff is so very friendly and helpful. The breakfast is hot and tasty and made a great start to each day. Not many frills, but we didn't have to worry about parking, especially on Arkansas Derby day. Room was clean and served our minimal purposes extremely well.
Dear Lochwood L, Thank you for choosing to stay with us on your recent visit to Hot Springs and Oaklawn Racing, we truly appreciate your business! We love hearing directly from our guests, thank you for your kind words about your experience. Please come back and visit us again real soon. Bests, Jim
Awesome as always!! Past 9 years we've been coming to the Derby and staying st Best Western...ALWAYS staff so organized, professional, and friendly...everyone, from front desk to room maintenance and Breakfast Room as always is the best!!! Food and selections are great and can't beat the two women who do it all while making everyone feel at home! They are always willing to please and take care of everyone! THANKS LADIES for making our weekend the best ever...again! SEE YALL NEXT YEAR...we look forward to it!
Dear DawnE481, Thank you for choosing to stay with us once again on your recent visit to Hot Springs, we truly appreciate your continued business! We love hearing directly from our guests, thank you for your very kind rating. We look forward to your return visit again next year! Bests, Jim
BW is a great place to stay for a single person concerned with safety, cleanliness, and convenience. Entertainment and restaurants are within walking distance at any time. BW's complimentary breakfast is excellent and feels more like a restaurant than the typical hotel breakfast bar. Hotel check-in person was extremely busy but was observed meeting all expectations with courtesy and knowledge.
Dear Resort54422900733, Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. Will feel like staffing matters and that our staff does make a difference in our guest's experiences. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
Good value! Absolutely great breakfast. Clean. Attentive staff. Older facility but very well maintained. About 3 miles from downtown attractions, but directly across from Oaklawn race track and casino.
Dear 730deer, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for taking the time to rate your experience here. Please come back and visit us again. Bests, Jim
This hotel is an older style but recently updated and well maintained. The breakfasr bar was way above average with homemade cinnamon rolls and biscuits. lots of effort went into the menu.The service was above average. The streeet is busy so rooms toward the back of the property are quieter. The location is directly across from the race track so on race days the area is very busy.
Dear Robert R, Thanks for choosing to stay with us, we truly appreciate your business! Thank you for your thorough review and ultimate favorable rating. We always enjoy hearing about our guests experiences. We agree that our staff are great! They honestly love taking care of people. Thank you again, and we look forward to a return visit so that we may serve you again. Bests, Jim
Found the Best Western Winners Circle to be very clean, rooms are large and well equipped. The hot breakfast is home made with excellent service. Donna is a five-star hostess. Convenient to the Historic District and the newer restaurants and malls south of town, and especially convenient to the fabulous Garvan Woodland Gardens.
Dear Roving17128, We truly appreciate your very positive review of our business and thank you for your kind words. It's always most rewarding to hear directly from our guests. Yes, we think that Donna is "da bomb" as well! Please come back and see us again, we look forward to a return visit! Bests, Jim
I've stayed at the BW Winners Circle several times in the past 10 years but this visit (April5-7, 2019) was the best. Hotel has been renovated and it is so nice and convenient for horse racing days. For the first time ever, we brought our little dog and their unleashed pet area is perfect. The entire property was dog friendly with plenty of bags available to pick up poop and lots of grassy areas. We will come back next year for sure and stay here.
Dear ibcnusue, We truly appreciate your very positive review of our business and thank you for your kind words. It's always most rewarding to hear directly from our guests. Please keep coming back and staying with us again and again, we appreciate your continued patronage and look forward to a return visit! Bests, Jim
We stayed in a 2 king suite. No pull out couch but wasn't needed. The room was around the corner from the front desk. Building directly across the street was boarded up but it actively being worked on as we found out the next morning. Hotel has hot breakfast and a great variety. We would definitely stay here again.
Dear Traveler8901, Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind words about breakfast and the rest of your experience as well as your kind rating. We look forward to your return visit. Bests, Jim
We stay at this Best Western every year. It is very convenient for the purpose of our stay. The rooms are a little bit dated but overall it was clean and comfortable. Stay is very friendly and they were very helpful.
Dear Departure10432975490, Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind words of your experience and your kind rating. We look forward to your return visit. Bests, Jim
Convenient to Oaklawn. It's a little pricey but you get free parking, and a very good free hot breakfast. Rocky's is next door for decent food and very good cocktails. Nice cable selection with plenty of good channels. Very clean well managed property. We used to stay at Arlington but got worn out with all the age and issues. Property has rear entrance that can be used in the evening and when track lets out so pretty easy to navigate and go out to dinner.
Dear chefeMark, We truly appreciate your very positive review of our business and thank you for your kind words. It's always most rewarding to hear directly from our guests. Please come back and see us again, we look forward to a return visit! Bests, Jim
Convenient to the track and casino, excellent rooms with king beds and refrigerator and microwave, and an excellent staff and excellent cooked breakfast. We had 3 rooms next to each other on the ground floor for 3 nights and it was a decent price for the location and amenities.
Der ktruelove, Thank you for choosing to stay with us on your recent visit to Hot Springs. We love hearing directly from our guests about their stay. I appreciate your kind words of your experience and your kind rating. We look forward to your return visit. Bests, Jim
This hotel has the best staff overall of any where we travel. The ladies in the breakfast area are super. They keep the area very clean. Any need you have they will fill. Very attentive and helpful. The front desk staff is great. They actually seen to be happy you are there. Their job does not seem to be a burden for them. It is nice to walk into a place and actually feel the greeting is sincere. The hotel rooms were clean and comfortable. Plenty of parking and convenient for our needs. Our needs being the racetrack and casino. It is nice to go play and be able to take a very short walk back to the hotel. We look forward to our next visit.
Dear mentallapse, Thank you for choosing to stay with us, we truly appreciate your business! We love hearing directly from our guests about their experience while staying here. Every review like yours helps us get the word out that we represent great value and caring service. We look forward to your return visit. Bests, Jim
This Best Western works hard to earn your business. The front desk personnel are friendly and knowledgeable about the area. The rooms appear to have been recently remodeled and are quite clean. (I especially like the white comforters.) The pool looked very clean, as well. Perhaps the greatest amenity is the full breakfast served from 6:00 am to 10:00 am every morning. Donna and the rest of the staff keep the pans filled with eggs, bacon, sausage, biscuits, and gravy. There are also a couple of waffle irons and an ample supply of cinnamon rolls and other pastries. Most importantly, coffee dispensers are kept full. Way to go, Best Western Winners' Circle! We will be back.
Dear Mrlibrary, Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate your kind words of your experience and your very kind rating. We always like hearing about our guests experiences, thank you for sharing yours. We look forward to your return visit. Bests, Jim
Ms Donna give you service above and beyond .The place is clean and you feel like you in a full-time restaurant not a hotel buffet Excuse Me Miss Donna . My husband is disabled and I had to go to the ladies room but Miss Donna made sure he had his coffee and his oatmeal. And this was a very difficult time for us we we drove from Chicago to Little Rock Arkansas for a funeral . Wow in Arkansas we decided to drive to Hot Springs Arkansas after the funeral once we exit 70 and turn onto Central to go to bathhouse row we had some car problems on a Sunday all the mechanic shops what closed so we checked in to Best Western from Leanne at the front desk Leslie at all the housekeeper's everyone was so pleasant so on Monday March 11 2019 we stop by the breakfast buffet not expecting to be treated so kindly especially Miss Donna she is truly a jewel. We checked out to get the car repaired but they still have to order parts so we checked back in again because of the customer service at this location and the clean property .
Dear Explorer708364, Thank you for choosing to stay with us on your adventure to Hot Springs, we appreciate your business. I'm sorry that you had auto problems but I'm glad that we could help steer you in the right directions to get them taken care of. Thank you for your kind words and I'm happy that you enjoyed your stay while visiting the area. Our staff really does make a difference. If you ever find yourself in the area again and need lodging I would hope that you would visit us again. Bests, Jim
We've been coming here for years. The convenience to the race track (walk across the street) isn't even the best thing about this place! The property is clean and well maintained, the beds are wonderful and the breakfast is the best I've ever had in a hotel. Hands down the best thing though, is the staff. The front desk staff were friendly and effecient and there is always a "cheat sheet" for the daily picks at the track. Alisa and Donna do a great job with the breakfast and always ask if they can make you a waffle or take your trash to keep your table clean at breakfast. Victoria (Tori) was awesome at keeping our room clean and always asking if we needed more towels, coffee etc. to make our stay more pleasant. We can't wait to go back!
Dear Alan E, Wow, what an awesome review! I want to thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like this every single day and we will never tire of hearing that we are pleasing our valued guests. Thank you for sharing your experience with us. We look forward to serving you again in the very near future! Bests, Jim
The hotel was newly remodeled and clean with an extremely comfortable bed. The complementary breakfast was delicious. There was scrambled eggs, bacon, sausage, potatoes, biscuits and gravy, waffles, homemade cinnamon rolls, cereal, oatmeal, and fresh fruit. Everyone was friendly and helpful. I will definitely go back to the Best Western in Hot Springs, Arkansas.
Dear willowbug335, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. We look forward to your return visit. Bests, Jim
Everything about our stay was perfect. The location was great. The breakfast was amazing. The rooms were beautiful. The staff were very nice and friendly. The beds were very comfortable. It was a 10 all around.
Dear Voyage23187879683, I want to thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. Thank you for sharing your experience with us. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
Easy access. Office personal was great, friendly. Was there 3 nights, Grounds was clean. Room was awesome. Breakfast was one of if not the best we`ve ever had @ any motel. Both the room service personel and the breakfast room person are great. Second time here and plans for next year are being planned. Highly recommend this motel if ever in Hot Springs, Ar.
Dear John M., Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. Will feel like staffing matters and that our staff does make a difference in our guest's experiences. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
The staff was exceptional from the beginning to the end. Everyone was very cordial and made you feel like they enjoyed you being there and was honored to have you as a guest. They have absolutely the best breakfast we have ever had at a hotel.
Dear GrandTour25382809279, Thank you so much for your recent visit as well as your wonderful praise. We love hearing from our guests! We greatly appreciate you taking the time to share your experience as our guest. We look forward to your return visit. Bests, Jim
We always stay at the BW Winners Circle for our horse racing weekends and this place never disappoints. We have been staying here for many years now. The rooms are always clean & tidy, beds are very comfortable and the staff are always extremely nice & helpful. The complementary breakfast is excellent; this is not the usual motel breakfast. This is a full hot breakfast that's as close to home cooked as you can get. The ladies who prepare the breakfast, Donna & Alisa, are absolutely great and they do a fabulous job. They always take care of all of our needs and we consider them, not only good friends, but family. We always LOVE our stay at BW Winners Circle....and so will you!!!
Dear Bobby D, Thank you so much for your recent visit and subsequent wonderful praise. Feedback from our guests is extremely important to us, we greatly appreciate you taking the time to share your comments. Thank you for your continued patronage and we look forward to your return visit. Bests, Jim
Across the street from a race track and convenient to downtown. Very comfortable bed and clean room. The breakfast was very well presented and a good variety. The eggs tasted like they were real mccoys. Just left with a good and rested feeling.
Dear jgemza, Thank you for choosing to stay with us on your recent visit to Hot Springs. I'm glad that you enjoyed your stay and I appreciate your kind rating. We look forward to your return visit. Bests, Jim
For sure the cleanest motel in Hot Springs! By far my favorite hotel ever! Friendly staff. Best breakfast of a hotel I have ever eaten. They cook real eggs, gravy, biscuits. Pet friendly with a wonderful dog park. Thank you for that! We stay in some fancy over priced hotels in our travels to ensure we have clean rooms. This is a old motel that every square inch of the place is well maintained. Comfortable beds. We love our stay here. Book early during their busy Horse Racing season. They sell out fast. And we have stayed in other places in the area. The other hotels were over priced , dirty , awful! I wont go to hot springs if I cant stay here. Not only my favorite hotel in Hot Springs. This is our favorite hotel anywhere. Cant brag on them enough!
Dear tammymosier, WOW! What a wonderful review! I want to thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. Thank you for sharing your experience with us. We look forward to your return visit and serving you again. Bests, Jim
Hotel is nice but don't go near it if horse racing is going on. They double the price (seriously - double) because they can get it and charge $20 a day parking for non hotel guest. Breakfast was good. Hotel fairly quiet.
Dear Hummer1973, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. I'm happy that you enjoyed your stay. We hope that you will come back and stay with us again if your travels bring you back to the Hot Springs area. Bests, Jim
The hotel was great. The rooms are very comfortable. The breakfast was better than most hotels. The staff was very accommodating and very friendly. They have some of the best beds. The location is very nice for visiting Oaklawn.
Dear TreyP73, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for mentioning the PillowTop Beds, the Breakfast Buffet, an our staff. We do try hard to make everyone's visit as nice as possible. We look forward to your return visit. Bests, Jim
Wonderful place to stay! Close to Oaklawn horse racing and the staff is excellent! The breakfast is wonderful and the ladies keep the food stocked and the area very clean. If you are coming to Hot Springs for horse racing I recomend this hotel!
Dear Rebecca R, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. We look forward to your return visit. Bests, Jim
We were "forced" to leave the downtown area for this trip. The conditions of our previous custom of staying downtown just did not justify the huge price increases. The rooms were outdated and in desperate need of repairs and cleaning. The staff was unconcerned and seemed not to care if their guests were comfortable or miserable. We found the Best Western through a suggestion by a friend. These rooms are absolutely lovely. The beds and bedding is immaculate and comfortable. Refrigerator and microwave is provided in each room which makes it easy to fix a quick bite to eat if you don't want to leave the room to go out. I was in a smoking room but you would have never known it. There were no unpleasant odor, no stains on the carpet and no evidence of burns or carelessness by smokers. The staff is welcoming, warm and accommodating. The hotel is directly across the street from Oaklawn so there is no need to have to pay for parking or fight the traffic when trying to leave. There is a free breakfast included with the room. It is fantastic! All you can eat both hot and cold choices of about any breakfast food you might want is served buffet style in a very nice separate building.
Dear MABUsa, Wow, what a wonderful review! I want to thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. Thank you for sharing your experience with us. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
Have stayed here many times, but never been more dissatisfied. Bathroom window would not lock, and opened to alley like area. Hotel rented out parking spaces on a first come/first served basis,to race fans, leaving paying guests to park "wherever" they could find a space. Normally good breakfast was plentiful, but not hot. At $165.00 per night, you expect more, and should get it.
Dear Georgia C, Thank you for choosing to stay with us, we appreciate your business! I like that you took the time to write this review and share your experience with us. It's disheartening to learn you did not enjoy your stay and the breakfast wasn't up to our high standards. To be clear on the parking, we do not rent out spots in front of the rooms, only in the back lot and around the perimeter when needed. The spots in front of the rooms are saved for hotel guests only. Because of our close location to Oaklawn, if we weren't monitoring the parking non-guests would come in off the street an park everywhere. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow. Bests, Jim
Very clean, comfortable room. Pillow top bed was unbelievably comfortable. I love the outside room access and the proximity to the races. Now I know why this place is usually sold out during racing season.
Dear sammL5827MZ, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your kind comments. We look forward to that return visit! Bests, Jim
Best Western Winners Circle in Hot Springs, AR is always clean and the staff is always super friendly. It's nice they have the same staff every year when we go for our family reunion, because the staff always remembers us and treats us so well.
Dear Cammy H, Thank you for continuing choosing to stay with us on your visits to Hot Springs, we truly appreciate you business! We love our staff, they are like family to us and we feel like they do make a difference. Thank you for your kind words and very kind rating. We look forward to serving you again on your next trip to Hot Springs! Bests, Jim
This is the only place to stay in Hot Springs if you go to Oaklawn. It is walking distance to the track and to the backside to view workouts and even eat at the track kitchen. Great staff and if you consider the free parking the room rate is a bargain.
Dear U6240DLandyk, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. We look forward to your return visit. Bests, Jim
We enjoyed our stay here. Comfortable clean room with comfy bed and pillows. Clean bathroom ,nice hot shower. Breakfast area very pleasant including the staff. Eggs, potatoes, sausage, breads, homemade cinnamon rolls, waffles. Yummy! Sadly, I left my favorite gray sweatshirt behind in our room. Sigh....a casualty of an otherwise good visit.
Dear VAWheelsSD, Thank you for choosing to stay with us on your recent visit to Hot Springs. we appreciate your business! We always kind words and we love hearing directly from our guests. If you left your sweatshirt in the room, please call the hotel directly for it will be in lost and found. We will gladly ship it to you, we do this all the time. Please come back and visit us again real soon. Bests, Jim
Upon gettin settled Into our room 143 on second floor, I was laying on bed and my husband was walking out of the bathroom when we heard the door try to open. Luckily we had deadbolt bolted. But that did not deter her. She pushed on door again I yelled hey she attempted to open again, my husband had to slam door in her face. As my husband looked out curtain the lady hurried away with a snarled look on her face. No one ever bothered to come and make sure that we were not upset with the whole ordeal. About 30 minutes later I had to walk to the office and voice a complaint stating she did not knock nor announce herself. I was met by the property manager who says she was with the staff member. Lies.
Dear GrandTour06060524452, I appreciate that you chose to stay with us on your recent visit to Hot Springs. I am, however, sorry for the incident that you had while staying here. I wasn't there when this happened so I'm going to state what I do know. Master Keys do NOT open doors that have the deadbolt on here. I tried them on this room and that is in fact the case. Staff is trained to knock on all doors whether the room is supposed to be empty or not before entering. Our video shows that there were two people at the door and that they were standing there for 8 seconds before they tried to enter. I can only assume that they knocked as well but I can't tell that from the video, the view is blocked. Like I stated, I wasn't there in the room so I don't know exactly what you experienced but you obviously didn't hear a knock. Once again, I'm sorry for the experience that you had. Please know that this is a very unusual happening here and is definitely the exception. I hope that it wouldn't deter you from staying here again if you find yourself in the area and needing lodging in the future. Bests, Jim
Breakfast host and the entire staff are amazing. The hotel is very clean. Was also a very safe area. Everyone that works there are very friendly. The cost of our room was a great deal. I will be going back often.
Dear 162mildredw, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your feedback and very kind rating. I'm happy that you mentioned our staff, they work hard to make sure all of our guests have a great experience. We look forward to your return visit. Bests, Jim
Attentive staff, clean room, great price, and all right across the street from the casino. Since we traveled from out-of-town specifically to visit the casino, it was wonderful to have a great place to stay in without even having to worry about driving afterward.
Dear 258rosaa, Thank you for choosing to stay with us, we appreciate your business! Every time we get a review like yours it helps us get the word out that we represent great value and caring service. Please come back to Hot Springs and visit us again real soon! Bests, Jim
A lovely hotel in a very pretty town. It was a relief to stay in a clean safe hotel with great customer service and staff. It's an easy drive into town. The room was very clean & the shower was great. We could park the car straight up to the room. Breakfast was perfect and what we needed with a combination of cold/hot choices as well as fruit, yoghurt, etc available. Fresh pastries were on hand if you were having a ‘sweet tooth' moment. Alisa & Sam as true superstars and were the perfect hosts for breakfast. They were there to assist you with all of your breakfast needs as well as a good conversation! Thank you again and would highly recommend this hotel for families!
Dear annettedejager, Thank you for choosing to stay with us on your recent visit to Hot Springs. I appreciate you mentioning our staff and your very kind rating. We look forward to your return visit. Bests, Jim
Stopped here late one evening headed to North Arkansas.. glad I did! Room was extremely clean, staff very friendly, offered dining suggestions that were spot on. Breakfast was delicious. Those 2 ladies that head up breakfast are top notch. Precious people. Anytime we come to the Hot Springs area, we will definitely stay here. Comfortable bed!
Dear mgtmomma, Thank you for choosing to stay with us, we appreciate your business! I really appreciate that you mentioned our staff, they are the best! Every time we get a review like yours it helps us get the word out that we represent great value and caring service. Please come back and visit us again real soon! Bests, Jim
We stayed for two nights during our visit to hot springs. The staff was very helpful and courteous especially the lady serving at breakfast. She was always on the move, attending everyone and seeing all were well fed and well served. I would give a 6 out of 5 for that. I left a request for housekeeping to not do beds or change towels as we were leaving the next morning but asked for trash to be emptied and some toiletries but didn't find it done on our return that night. I've given a star less for that. The front desk quickly took care of it and fulfilled our needs but I had to go down to get it. Definitely a pleasant stay and I would recommend this hotel to anyone traveling in the area.
Dear zen5253, I would like to thank you on behalf of our entire staff for choosing to stay with us. Rating your experiences during your stay is most appreciated. I'm sorry for the miscommunication. We look forward to your return visit where we hope to earn a 5 star review. Bests, Jim
The staff at this hotel are very friendly and helpful. There is a breakfast available that is very convenient. Lisa and Donna not only keep the breakfast maintained but they are friendly and quick to offer help. This facility has a nice dog area that is very well maintained. It was designed with extra touches, like a double gated entrance to help prevent accidents. Well worth the small pet fee charged. My dog was welcomed not just tolerated. This stay was an unexpected trip to a neighboring town. I decided to stay at Winner's Circle because of how well we were treated the first time we visited. I feel like my business was appreciated and my pet was truly welcome.
Dear Chris M, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! Thank you for your kind words, especially about our staff. Our dog pets are basically a family member, and we like to treat them as such. If you find yourself in the area again and find yourself needing lodging, please come stay with us once again. Bests, Jim
This hotel was great the service at the front desk was very fast and the staff was very welcoming and nice .The rooms were updated and VERY CLEAN ! The continental breakfast was wonderful and the breakfast attendants were so very kind and helpful they really went above and beyond to make sure you had everything you needed and the food was great.
Dear Breann C, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. We look forward to your return visit. Bests, Jim
I travel for business, and this is far and away my favorite hotel. They are always have helpful staff. The rooms though a bit dated are always spotless. And the breakfast is the best I ever get in a hotel!!!
Dear coreyf52, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for taking your time to rate how we are doing. Please come back and visit us again. Bests, Jim
Unbelievable staff and hotel. Right across from Oaklawn Park. Great breakfast. 4 star room at a 2 star price. Tera at the front desk was extremely friendly and knowledgeable regarding restaurants and attractions. Ms Donna ran a tasty breakfast bar,and my housekeeper Terra was awesome. Ms Leslie at the front desk gave me a late checkout on my last day. I'll never stay anywhere else while in Hot Springs.
Dear Rob, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your feedback and very kind rating. I'm happy that you mentioned our staff, they work hard to make sure all of our guests have a great experience. We look forward to your return visit! Bests, Jim
I stay once a week for business. The lady who checks me in remembers me by name and sets me up in mere minutes. Room is usually clean and comfortable. Low noise. Nice bed and working area. Breakfast is great and breakfast crew is attentive and kind
Dear Mobile, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your feedback and very kind rating. I'm happy that you mentioned our staff, they work hard to make sure all of our guests have a great experience. Thank you for your continued patronage and we look forward to your next visit. Bests, Jim
My husband and I loved our time in Hot Springs. This hotel was great, and was not far from all of the main Hot Springs attractions. The hotel room was clean and the bed was very comfortable. Breakfast was included in the stay, and had several options to choose from for food and drinks. I would stay here again if we travel to Hot Springs in the future.
Dear Camper20369856384, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. We look forward to your return visit. Bests, Jim
This place is a good location with convenient access to Hot Springs attractions; it is across the street from Oaklawn racetrack and casino. The hotel is laid out a little like an apartment complex, with rooms in several different buildings and the front desk and breakfast dining area each in separate buildings. We were disappointed the first night when we heard some noise from a nearby room, but we still were able to relax in the room. Also, parking spaces are a bit narrow and unfortunately some guests had double-parked, but I was able to find a space further away (if rooms had been more full, parking would have been difficult). We really enjoyed the breakfast, which had some really tasty items. The staffers offered to make us mini-waffles if we liked (and the waffles were delicious!), and the dining area is inviting and pleasant. Front-desk receptionists also were pleasant and kind. The room was neat and clean and the bed was huge. Overall we had a very good experience staying here.
Dear DerekfromAtlanta, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your feedback and very kind rating. I'm happy that you mentioned not only our facilities and amenities but our staff, they work hard to make sure all of our guests have a great experience. Please come back and visit us again. Bests, Jim
I stayed at this hotel because it was already dark and no reservations yet. I selected this hotel because of the favorable reviews and very reasonable rates. I found a clean room, comfortable bed, quiet enough to sleep, friendly service, and a hot breakfast in the morning. Hot shower, decent towels, and all electrical worked. Donna was in the breakfast area, keeping the food coming. She was most helpful. A diverse breakfast with fresh fruit. I recommend the place. Quick and friendly check in and out.
Dear S8674RWsusanm, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your feedback and very kind rating. I'm happy that you mentioned our staff, they work hard to make sure all of our guests have a great experience. Please come back and visit us again. Bests, Jim
The grounds and buildings were so well taken care of that I thought it was a new motel. The rooms were clean and very comfortable. The free breakfast was way beyond any other that I have had and that includes expensive Hotels. The cooking staff was johnny on the spot with the preparation of the food and cleaning the tables. I must say that Donna and the rest of the kitchen staff went all out. The manager, Sara, was a real pleasure. They all need to be commended.
Dear Sharon C, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
The room was small but since it was just me it was comfortable. The internet, water pressure and bed were great. The breakfast was even better a full breakfast bar of eggs, sausage, biscuit and gravy. Homemade cinnamon rolls. Right across the street from the race track.
Dear Peggy B, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your very kind rating. Please come back and visit us again. Bests, Jim
The initial service was great and very informative The room was very good with a very comfortable bed. The breakfast could have been a little better. The price was good. Overall stay was a lot better than expected.
Dear Inspire671141, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service, I'm so glad that we exceeded your expectations. Thank you for your kind words and we look forward to your return visit. Bests, Jim
The room was very large, the bed was very comfortable, and there was no noise keeping me awake. Check in service was quick and very friendly. I would stay here again on my next trip to the area. I will recommend this hotel to friends traveling to this area also.
Dear Tourist18171449286, I want to thank you for visiting our hotel on your recent visit to Hot Springs. We love hearing directly from our guests. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and we look forward to your return visit. Bests, Jim
Room very clean, friendly staff, really good breakfast. Fair room price. Walking distance to Oaklawn casino. Provided bottled water and snack on arrival. Plenty of parking available. Would recommend to travelers going to Hot Springs Arkansas.
Dear ed h, Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. As you pointed out, Oaklawn Racing & Gaming is conveniently located directly across the street from us. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
Owners don't allow PAYING customers control over the thermostat. The AC unit blew cold air continuously all night. It made a terrible noise worse than a lawn mower! We got no sleep. The staff never bothered to contact me back about additional points. It has been almost 3 weeks now. Terrible service, value, and attitude. I also found hair on the bed, bathroom sink, and dust upon arrival, so they obviously don't clean the rooms.
Dear changhs, Thank you for choosing to stay with us on your recent trip to Hot Springs, we appreciate your business. I'm sorry that you don't consider your experience here up to your expectations. I don't respond to reviews like this often, but this one is so unfair I can't help myself. We gave you your choice of rooms and moved you once you checked in to another one. We bent over backwards and even reduced your rate trying to please you. The thermostat to the AC/Heat unit is right on the unit, we obviously don't control the temperature in the room, the guest does. We have no AC/Heat units in this place that sounds like a lawnmower. In my opinion, threatening to write a bad review if we didn't give you a bunch of extra reward points isn't cool. You're obviously a professional and have had success doing this at other places. BTW, your check out day was 12 days ago, not 3 weeks, your exaggerations continue. I'll let my other REAL REVIEWS speak to the truth about our staff, our cleanliness, our service, and our value. Bests, Jim
My friends and I were on our last leg home from a 4 day motorcycle trip. We ended up in hot springs. No reservations. The best western had 3 available rooms together for us. Very clean rooms and very accommodating for motorcycles. Great restaurants, bars and casino/racetrack all within walking distance. Would definitely stay here again!!!!
Dear Jason D, I would like to thank you on behalf of our entire staff for choosing to stay with us, we truly appreciate your business. Rating your experiences during your stay is most appreciated, we love getting feedback. We look forward to your return visit. Bests, Jim
I was here for several days for a conference and enjoyed my stay. Comfortable and clean room, everything worked as it should. Only visited the breakfast room once and it appeared pleasant, well stocked and managed by two bustling ladies. Couple of suggestions, if you need a quiet room, ask for one in the buildings towards the back and call to confirm. I made my reservations online and despite my request, was put in the room closest to the main road. I walked in, turned on the fan and could still hear the road noise. They moved me immediately and it was fine, just FYI. Plus, I've been in the area on race day and if you're not a racing fan, be aware the traffic will be terrible on Central Street and you might want to consider another option at that time. I'd definitely stay here again if I'm ever in the area.
Dear HotCanary, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your feedback and kind rating. I'm happy that you loved the breakfast and appreciate that you mentioned our staff, they work hard to make sure all of our guests have a great experience. We look forward to your return visit. Bests, Jim
I have already given a 5 star review to this hotel, but I'd like to take a moment to review the ladies who work in the hotel dining room. Alisa and Donna are there every morning with a smile to assist and serve the guests the wonderful free breakfast the hotel offers. They are cheerful and helpful and deserve and extra "thank you" for all they do for the guests. They made our stay complete. Thank you both ladies!
Dear KARLA D, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn about the expectations of our guests. We look forward to your return visit so that we can serve you again. Bests, Jim
Great room at a great rate. The breakfast bar is fantastic with warm and friendly staff helping to make sure we had everything we wanted, including information about things to do on a rainy day. If we are in town again, we will differently stay here.
Dear Tom K, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your very kind rating. Please come back and visit us again. Bests, Jim
We were visiting Hot Springs for a weekend getaway with our daughter and five year old grandson. We selected this hotel for its central location.The hotel was renovated within the last year and it looked great, in fact you had to really look to see that it was a renovation and not new construction! (The only giveaway was the old window in the bathroom!)The hotel staff were extremely friendly at check-in, breakfast and departure. Our room was serviced while we were out for the day and everything was in its place. At check-in I was acknowledged as a Gold Member. I selected the "gift pack" instead of extra points explaining that we had our five year old grandson with us and that he would enjoy the bag of goodies. Upon mentioning that they added a couple of more items to the bag! This was great service that I won't soon forget.Overall this was a pleasant experience and I would return and recommend the hotel without hesitation.
Dear Olen A, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Made our yearly stop on Hot Springs and found this lil gem. This is an older motel, but just let me say .... The staff was wonderful, our rooms were clean and the mattress was fantastic.. matter of fact we took a pic of the label hoping to get one for us! And OMG the breakfast, yummy... Home Cinnamon Rolls, eggs, sausage, biscuits waffles, you will not leave hunger, and the lady in the dining room was so sweet and helpful. This is definitely a place we will stay again!
Dear SheilaR5739, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Bests, Jim
Had a great stay! Room was clean and all staff was friendly! Donna, who worked the breakfast area, was very friendly and went out of her way to ensure you were taken care of! And the cinnamon rolls were amazing!!! Would definitely stay here again!
Dear whit030, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. We look forward to your return visit. Bests, Jim
Enjoyed our short stay , very good breakfast, loved the fresh cinnamon buns, great service , rooms were clean and comfortable. We enjoyed our stay so looked at best western's on our road trip heading back home to Canada .
Dear chuckmorrison, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Stayed 3 nights for a motorcycle rally. Staff was great, super friendly and very helpful. Grounds and room were clean and well maintained. Nice outdoor pool and the breakfast was better than the normal breakfasts at most similar hotels. The breakfast staff was super! They hustled and kept the buffet stocked with fresh food. Thanks for a great stay!
Dear rich65k, We truly appreciate your very positive review of our business and thank you for your kind words. We love our motorcycle groups and it's always most rewarding to hear directly from our guests. Please come back and see us again, we look forward to a return visit! Bests, Jim
I would not recommend this hotel. I checked in and unpacked and sat on the bed with my dog. Within minutes fleas were jumping on the bed. My dog has never had fleas and takes monthly medication to prevent fleas. I called the desk and said the room had fleas. The desk clerk responded by no one has ever complained of that and I would have to talk to manager in the morning. No offer to move me or send maintenance to look. No one slept that night for scratching and flushing fleas down the toilet. I had to be at dog show early the ne t day but when I returned I called the manager. She also said in a rude voice we have never had a problem and I could move if I wanted. She even mentioned the night clerk should have offered that. I had to pack up and go back to the front and get new keys. I got in the new room which I think was given to me because they were mad. I was in the back much smaller, tub didn't drain, Nd had ants. But no fleas!! Thank goodness I called and talked to the manager again and said I didn't feel like I should owe for the first night. She replied by saying 6 people went in there and found nothing. Yet one couldn't come when I was in there. I know my dog didn't bring the fleas in. She is a pampered family member and has to be in top shape to show. If it was her they would have been in 2nd room and it was flea free. She did not refund first night. The fleas were bad but the rude treatment is the reason for this review.
Dear ss60, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. I'm sorry that you had issues during your stay. We had our professional pest control service inspect and treat the room after learning of your concern and they found no fleas. It is true that we rarely have a flea problem for one of the things we do when someone brings a pet in is treat the room once they checkout. That is what we use the one time Pet Fee for. We hope that you will come back and stay with us again if your travels bring you back to the Hot Springs area. Bests, Jim
Clean room, comfortable beds and conveniently located to everything we wanted to visit. We were not as impressed with the free breakfast as other reviewers, but the two women staffing the room did an excellent job.
Dear William W, I would like to thank you on behalf of our entire staff for choosing to stay with us, we appreciate your business. Rating your experiences during your stay is most appreciated as well. Please come back and stay with us again for we look forward to serving you. Bests, Jim
This hotel will put in in the worst available rooms if you book through a third party service. AND they will not fix any issues that you may have with your room. We're non smokers who booked our reservation through USAA and got stuck in a smoking room that hadn't been adequartely deodorized since the creation of baking soda. When we asked to be moved to a non-smoking room, hotel staff refused to move us because we used a third party service. Basically, you're stuck with what you get which is not worth the risk given the other, more customer oriented hotels within close proximity. They will do nothing to rectify the situation other than offer you some deodorizing spray that you have to pickup from the front desk. This hotel only cares about getting paid and not about the satisfaction of the customer. My family will sleep on the ground in a Wal-Mart parking lot before we stay another night at ANY Best Western.
Dear jaf072, Thank you for choosing to make your reservation for a room with us, we appreciate that you chose us. However, by making your reservation through a 3rd party website, you put both of us in a tough position if you need to make a change to your reservation. In my opinion, your "review" is very unfair as to the facts. Most people don't realize that when you choose to make a reservation with a 3rd party website rather than the brand website, you become our guest but you are the customer of the 3rd party website. We saved the room type that you mistakenly reserved through the 3rd party website. The 3rd party websites do not allow us to change the room type of their customers without their permission, you have to contact them directly to change your room type. I understand how frustrating this can be but that is the restrictions that they place on us. I'm sorry that you are taking this out on us but our hands are tied. I'm sorry that your 3rd party website would not make the change for you and you chose to leave. You can read our past reviews, we are very customer oriented and we take care of our customers and guests alike no matter how they choose to make their reservations. If you ever find yourself in the are again and find yourself needing a lodging, please call us and give us another chance. Bests, Jim
Very clean property, and room. The staff was very friendly staff, and each time greeted me with a smile. The property is conveniently located near everything. I would highly recommend this location. You will love it!!!!!
Dear D4102OWchristopherw, We truly appreciate your very positive review of our business. Thank you for your kind words. We are very pleased that you got to enjoy our staff, we think they are pretty great! It is always most rewarding to hear directly from our guests. Please come back and visit us soon and often. Bests, Jim
We spent one night in Hot Springs on our way home from Branson. The room was clean, and the staff was most helpful and friendly. The breakfast was excellent, and Alisa and John kept the food plentiful and hot and even cleared our dishes for us. It was a most pleasant stay, and I would recommend this Best Western to anyone.
Dear l9893RJcarolb, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your very kind rating. Please come back and visit us again. Bests, Jim
This hotel was wonderful. Staff was very friendly and the room was large and comfortable. The breakfast was great. Alisa and I believe his name is John were the hosts and they were great. They went out of their way to make sure everybody was happy. They went above and beyond.
Dear sandra b, Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. Will feel like staffing matters and that our staff does make a difference in our guest's experiences. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
From check-in until check-out we were treated like VIP's. The staff went out of there way to make our stay as comfortable as they could.The bed swallowed me, and haven't had that good a night's sleep at a motel in a long time.The hotel was close to everything that we needed, food and shopping were mere minutes away.
Dear charliesc2017, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your very kind rating. Please come back and visit us again. Bests, Jim
Is it right across from Oaklawn making it very convenient. It is close to the Convention Center as well. They have a good breakfast which is included in the price. Their claim to fame is the homemade cinnamon rolls but unfortunately they ran out before I got any. Maybe next time.
Der Kenny H, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and we look forward to your return visit. Bests, Jim
Great Staff, very accommodating in all aspects, from check in thru breakfast and check out. Room was clean nicely laid out. The large screen TV was a great surprise. Bed was very comfortable. Woke up well rested. Bathroom/shower very very clean as was the whole room. Grounds very well kept. Now for breakfast. I thought I had walked into a restaurant. Very spacious perfectly laid out self serving line. Donna was responsible for the morning layout and was done to perfection. Lots of very hot breakfast items from scrambled eggs, bacon, fresh hot biscuits, sausage gravy cold cereals, bakery goodies and special waffles prepared to order by Donna. What a great person the hotel and its guest are lucky to have her. She is a delight. We were on motor cycles, they have a place to wash them provided lint free towels and a large riding guide for the state of Arkansas. We will surely be staying there on future trips.
Dear johnbarrett1944, Thanks for choosing to stay with us, we truly appreciate your business! Thank you for your thorough review and ultimate favorable rating. We always enjoy hearing about our guests experiences. You're correct, our people in the breakfast bar are the bomb! They honestly love taking care of people. Thank you again, and we look forward to a return visit so that we may serve you again. Bests, Jim
I'd certainly stay here again. The service was friendly and accommodating (it helps that there were plenty of rooms available) so we could drive right up to a downstairs room. The beds were comfortable, the WiFi great, and the Famous Breakfast lived up to the reviews I'd read. We had to try the famous cinnamon rolls although we were already stuffed to the eyeballs with eggs, potatoes, biscuits, and sausage or bacon. There was a huge bottle of hot sauce for those of us who don't think we've eaten unless our mouth is burning. The ladies working in the breakfast room were the friendliest ever. My husband left them a tip. And they had four kinds of tea! Again, none in the room - places must have given that up for some reason, maybe because people steal the bags - but a choice of green, black, Earl Grey (hot), and a cranberry herbal. The bathroom was spacious. You know how cramped the toilet usually is between the wall and the shower? Not here. Lots of elbow room.
Dear marfita, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I also want to thank you for your very thorough review of your experience with us, we love hearing directly from our guests. If you are ever in the area again and find yourself needing lodging I hope that you will come back and stay with us again. Bests, Jim
My wife and I do not usually stay in this type of motel but were pleasantly surprised.This hotel was wonderful from check-in to check-out. The bed was very comfortable. The breakfast was great. Service was friendly and professional. Great location too.
Dear GDKSR, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
I love Best Western Motel in Hot Springs Ar. They have the friendliest staff throughout. The ladies at the front desk are so friendly and supper nice . There breakfast buffet is always fresh and hot. The ladies there are so friendly and makes you feel welcome.
Dear Sandra W, Thank you for your very positive rating of your experience while staying with us, we appreciate your input. I especially love that you pointed out our staff, we think they are pretty wonderful too! We love hearing directly from our guests and we look forward to your return visit! Bests, Jim
We love drive up doors,which this had. The rooms were clean and they had connecting rooms which we needed. Really enjoyed the Breakfast ! Thank You Donna !! A short drive to downtown. Would like to come back some day and stay for a couple of day's.
Dear murphthesurf805, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your kind comments. We look forward to that return visit! Bests, Jim
The hotel had very nice clean and comfortable rooms. The location was a very positive aspect of the hotel. The casino/racetrack was a few blocks across the street. It was only a couple mile drive into downtown Hot Springs. And it was not to far from stores for you to pick up your needs such as Kroger and Walmart. The breakfast was superb and the older lady in charge of the area took great pride in her work and kept everything nice and full and fresh. She also made some unbelievable cinnamon rolls that she offered everyone. The breakfast area was spacious with plenty of seating. All in all a great experience
Dear jntyler88, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your very thorough review. Rating your experiences during your stay is most appreciated. Please come back and stay with us again for we look forward to serving you. Bests, Jim
We have stayed here a few times, Room wasn't as clean and well kept as my past experience here. Also breakfast experience food and staff not at the higher level of the past experience. That being said, I would give this best western another try based on past experience.
This was a great place to stay. The rooms and grounds are all well kept. But the biggest surprising treat of all was Alisa! Alisa runs the breakfast area, and using her talents to give you a great start to your day. She bakes the most heavenly cinnamon rolls. They are flaky and tasty all the way through! Not cake like and not soggy. I don't know how she does it but every bite has all the things I love. The typical cinnamon roll has the best part I the center. Makes me want to trim off the outside and just eat the inside circles. This is not true for Alisa's rolls. This hotel is on my list of MUST return places! Happy travels! Maude
Dear Maude, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! Thank you for your very kind words about our staff as well as for your very kind rating of your stay. We look forward to your return visit! Bests, Jim
I love parking right in front of my motel unit like the old days. They have made a great remodel to try to stay up to date. A bit too busy and the breakfast was super crowded, but the staff at breakfast was wonderful. Overall, very pleased.
Dear joedvet, I would like to thank you on behalf of our entire staff for choosing to stay with us. Rating your experiences during your stay is most appreciated. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
This is a very nice hotel located directly across from the race track. The rooms are very clean, comfortable, and nicely furnished. There is a great breakfast included: eggs, biscuits, gravy, sausage, fruit cups, yogurt, cereal, pastries, waffles, etc. We'll definitely be back!
Dear Sharla K, Thank you for choosing to stay with us and for your very positive rating of your experience, we appreciate your input. We love hearing directly from our guests and we look forward to your return visit! Bests, Jim
We have stayed here a couple of times before,we have never had any issues.This time was no different.we had a nice stay,clean,and nice staff.decent breakfast,I would recommend it.the bed was super comfortable!!a good stay!!
Dear 537tammy, Thank you for choosing to stay as our guest on your recent visit to Hot Springs, we appreciate your continued patronage! I appreciate your kind words about your visit. We look forward to serving your again on your next trip to Hot Springs. Bests, Jim
Great service, clean, great breakfast and very friendly staff! The beds were very comfortable and though the facilities are older they keep them up nicely. It was very easy to get to conference center and restaurants from this hotel.
Dear dawnmc201, We truly appreciate your very positive review of our business. Thank you for your kind words. We are very pleased that you got to enjoy our staff, we think they are pretty great! It is always most rewarding to hear directly from our guests. Please come back and visit us soon and often. Bests, Jim
Extremely clean room excellent parking. The pool was very large and very nicely laid out. The staff was very friendly and helpful. Donna at the breakfast area made cinnamon buns homemade and they were to die for Donna was VERY nice and made breakfast a special treat Highly recommend the facility and Donna's cinnamon buns
Dear Richard S, Thank you for choosing to be our guest and for your kind rating of the Best Western Winners Circle. It is always a great pleasure to hear directly from our guests and I'm so glad that we exceeded your expectations. We love our staff and they do make a difference! I'm happy that you enjoyed your stay, please come back and stay with us again! Bests, Jim
Quick trip though town. Liked the access to both downtown and to Lake Hamilton, even though our trip was short. If you have business in central Arkansas, consider staying in Hot Springs instead of Little Rock. Will stay again!
Dear Christina M, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your very kind rating. You are correct, we are very conveniently located for anything in the area. Please come back and visit us again. Bests, Jim
Hotel was nice and had an excellent breakfast. The food was better than the breakfast we had at the Huddle House the day before. Alisa & Donna were working hard preparing and constantly bringing out fresh biscuits, cinnamon rolls, gravy, potatoes, meat etc.!
Dear Pam L, Thank you for your very positive rating of your experience while staying with us, we appreciate your input, especially about our staff. We look forward to your return visit! Bests, Jim
My Mother & I stayed here for a little weekend getaway and was pleased with the cleanliness and the courteous staff. The beds were AWESOME...! I can't remember sleeping in beds as comfortable as these! Nice pillows too.... the staff was all very nice & they served their guests a wonderful breakfast. It was in a very busy spot, traffic was a little crazy, but we were only there for a night.
Dear erjtej, Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. We feel like staffing matters and that our staff does make a difference in our guest's experiences. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
This hotel has the right beginning to it's name BEST!! When we checked in Tera informed us of all the information about the hotel. The breakfast was delicious. Donna will make you waffles. If you are planning a trip to Hot Springs, make sure you stay at this hotel, you won't be disappointed.
Dear CRYSTAL A, Thank you for your very positive rating of your experience while staying with us, we appreciate your input, especially about our staff. We look forward to your return visit! Bests, Jim
Hot Springs , Arkansas is a very popular destination for DFW Metroplex residents to get away on a weekend or longer trip. Best Western Winners Circle is uniquely placed in the middle of all the many and varied attractions and things to do. It is directly across the street from the racetrack but the entire array of possibilities is within a short drive. From romantic settings by the lake to racing excitement to historical site to beautiful vistas to a wealth of fine cuisine Hot Springs has it all. This motel has amazingly helpful staff members, very clean and comfortable rooms all combined with genuine Southern hospitality at agreeable prices. We also appreciated the amount of guest diversity which also reflects our family. This is a very relaxing stop is a very interesting place.
Dear P2452GCjesseb, Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. I'm glad that you love the location and we feel like our staff does make a difference in our guest's experiences. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
We love this hotel! It's affordable and clean! The pool is maintained well and the breakfast is outstanding! It's directly across the street from Oaklawn race track! Very close to everything in hot Springs.
Dear 274caseyp, Thank you for your very positive rating of your experience while staying with us, we appreciate your input. We look forward to your return visit! Bests, Jim
The Best Western Winners Circle is very clean, affordable, the complimentary breakfast is awesome. Fresh homemade cinnamon rolls were the best. The pool was very clean, everybody there is very helpful and courteous.
Dear bridgetbOnd, I would like to thank you on behalf of our entire staff for choosing to stay with us. Rating your experiences during your stay is most appreciated. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
I've taken my grandsons, hephews, niece and other family kids and their friends to Brookhill Ranch for many years. The hotel is always clean, good location, good breakfast and friendly staff. The main reason though, is the large swimming pools. After a long drive from Houston, we always enjoy jumping into that huge pool.
Dear 386greggb, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your very kind rating. We look forward to your return visit! Bests, Jim
Great place to stay. The staff is awesome and my room was updated and really clean. Excellent breakfast! Nice pool. I stayed one night and ended coming back the next night and both rooms were equally good.
Dear Kathy K, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn that we are exceeding the expectations of our guests. We look forward to your return visit so that we can serve you again. Bests, Jim
Check in easy and staff very friendly and helpful. Room clean and comfy. Maids very friendly and helpful. Maintenance guy even helped when we got locked out. Breakfast was the best. The ladies were on top of keeping food filled and fresh. They aldo knew a lot about the area. Will definately stay again.
The rooms are very nice. They look like the have been recently redone. Everything was clean and nice. The bed was very comfortable. Everyone was very nice and helpful (from the front desk to the housekeepers). There is no elevator so make sure you ask for a bottom floor room. Which we did since we are older and have problems with stairs. Would definitely stay here again.
Dear 808kathic, Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. Will feel like staffing matters and that our staff does make a difference in our guest's experiences. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
I have traveled full time as a “Road Warrior” for 12 years. Platinum with Marriott, Diamond with Hilton. I sometimes average near 300 nights a year. BUT, this little Best Western in Hot Springs is the BEST EXPERIENCE I have ever received!! The staff, right down to maintenance staff and housekeeping was so friendly and upbeat!! And the homemade cinnamon rolls for breakfast were out of this world. I will never stay anywhere else when I am in this area!! This is a GREAT hotel!!
Dear HotShot107, Wow, what a wonderful review! I want to thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. Thank you for sharing your experience with us. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
We stayed July 22-23, 2018 at Best Western Winners Circle on Central Ave in Hot Springs on a family vacation. It was a great experience. The staff was very friendly. Rooms were very clean and the pillow top bed slept great. The pool was nice and clean as well. We really enjoyed the hot breakfast bar with lots of other food choices as well and the ice cold milk and juices. Donna was an excellent server on our 2 day stay and she really did her job very well and was a very sweet and dedicated lady to her job. We enjoyed her and appreciated all the delishous and excellent service she provided. Looking forward to staying here again on our next visit to Hot Springs. Also there was a tip jar at breakfast that Donna definately worked very hard and deserved every dollar tipped her. Thanks everyone once again for an excellent enjoyable experience. Nothing but Great things to say about this place! Sincerely, Judy M.
Dear judymathys1060, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Booked 2 Rooms for 2 nights each. Staff was very courteous and professional. Breakfast was top notch. Donna goes over and above any expectations to be sure your experience is great. I highly recommend this property to anyone staying in Hot Springs. James M.
Dear jmathys1058, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
Awesome experience!Donna at the breakfast buffet went above and beyond!Was clean and beds were comfortable.Pool was nice.Overall nothing to complain about,nice place to stay.It is also very close to everything tourists would enjoy and good lunch and super options..
Dear Brandy A, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your very kind rating. Please come back and visit us again. Bests, Jim
This place was perfect for our short trip! Rooms were clean, breakfast was awesome, and staff, specially the two ladies in the breakfast area were amazing! The staff absolutely made the stay that much more perfect! We will certainly be returning!!!
Dear Abynum30, I want to thank you for visiting our hotel on your recent visit to Hot Springs. We love hearing directly from our guests. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and we look forward to your return visit. Bests, Jim
The employees were all extra accommodating and very friendly. The rooms were clean and the breakfast was good. The lady working in the breakfast area put 200% into her job, making everyone waffles, etc. She was very good.
Dear 547mistym, Thank you for choosing to stay with us on your recent visit to Hot Springs and for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your review validates our mission, and we look forward to serving you again soon. Bests, Jim
I had an excellent stay at Best Western Winners circle in Hot Springs, Arkansas.The rooms were clean and the breakfast bar was great. My granddaughter was with us and she enjoyed the pool, which was always clean and well mantained. All of the staff we encountered were always helpful and polite. I highly recommended this motels to others.
Excelente breakfast! Awesome staff, Donna and Sam are the sweetest girls in town, they keep everything clean and organized. Room are clean and it was a calm stay in for kids and us. Very near to kids activities.
This is a well-managed motel, no doubt about it. There's nothing fancy or flashy about it, it's a very ordinary place, but the people who work there are first-rate. The young man who checked us in gave us a couple of excellent restaurant suggestions, the rooms were clean, and the French friends who were traveling with us couldn't get enough of the cinnamon rolls - home made, according to the woman who worked the breakfast room. Like everyone else there, she was friendly and efficient and kept those cinnamon rolls coming. Until 9:30. My son, a late riser, never got to try one. The desk manager was patient and a very good listener with our French friends, whose English is pretty basic. When everyone at an organization is customer oriented, friendly and efficient, you know you're dealing with a well-managed outfit. The rooms aren't big, and I kept hitting my head on the light over the table. But this is a motel, not a resort, a place to sleep, eat breakfast and then hit the road, not a place to hang out, and within those limits, it's outstanding.
Dear JPicht, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your very kind rating. Please come back and visit us again. Bests, Jim
Had a great stay! The rooms were clean, staff was friendly, and breakfast was good! The staff didnt complain or give me dirty looks when I had to ask for extra thingslike towels and stuff. We enjoyed the pool when it wasnt packed. Will definitely be staying here again when we return to hot springs!
Dear bpage2013, I would like to thank you on behalf of our entire staff for choosing to stay with us. Rating your experiences during your stay is most appreciated. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
The staff was so friendly and the room was clean. Awesome breakfast! Tera was so helpful!! My only suggestion is get bigger trash cans for the room! Way to small! I've stayed there in years past and will definately will stay again!
Dear Kelly C, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your review validates our mission, and we look forward to serving you again soon. Bests, Jim
This was a last minute July 4th week vacation to Hot Springs, Arkansas. First time staying at a Best Western. Staff : Tera and Leslie were very eager to assist me and my family with planning activities for our week at beautiful Hot Springs! They provided warm, caring much needed orientation for so many things! Sam in dining area greeted us daily with a smile and "Good morning and welcome to a delicious hot breakfast!" The hotel staff made us feel like we were at home!
Dear MarthaPGarcia, I would like to thank you on behalf of our entire staff for choosing to stay with us. Rating your experiences during your stay is most appreciated. Thank you for a wonderful review of your experience of your stay. We realize that people really do make a difference and we think that we have an amazing staff. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
The breakfast was fantastic. Homemade cinnamon rolls, scramble eggs, boiled eggs, sausage, homemade biscuits, waffles to order and all the trimmings. The breakfast bar had a restaurant atmosphere with a TV and spread out tables. This BW was fantastic! And would have clicked everything 5 starts if this website would have allowed me, could be my iPad.. not sure. But 5 starts on value, room and service too.
Dear marytmartinez126, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn about the expectations of our guests. We look forward to your return visit so that we can serve you again. Bests, Jim
This is an amazing best western! The news are nicely renovated. Beds are super comfy. Good location. The employees are super friendly!! The desk ladies that worked on the evening of June 27, I wish i had their names. They were very helpful with local restaurants, game me menus, directions etc. You don't get that kind of service friendly, caring service many places anymore. The absolute best part of the stay—- (we've been here faithfully 3 years in a row and never been let down)—- is the hot BREAKFAST! Wow! They really outdo theirselves at this best western. Real old fashioned homemade cinnamon rolls, waffles, eggs, grits gravy etc. Alisa that works at the dining area is AMAZING and takes great pride in her work. She is constantly working, cleaning etc. All around great place to stay, great food and great people!!
Dear M3786LFsusant, Wow, what and awesome review! Thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
The hotel itself was quite average, so there wasn't anything particularly noteworthy about it. But it WAS awesome that the room included 120 channels from Direct TV, very comforbable memory-foam mattresses, and a wonderful breakfast (the breakfast crew was absolutely fantastic!). Added to that, the front desk and housekeeping crews were amazing, very courteous, and highly professional. If you're in the Hot Springs area, this is a great place to stay.
Dear Andre L, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. We look forward to your return visit to Hot Springs. Bests, Jim
I needed copies made. And the girl at the front desk helped me out. She made the two copies I needed and sorted the pages. When I needed to stay over they were all so helpful. The rooms were nice and very clean. Everything was well taken care of. The maintenance men were out working each morning. The grounds were lovely. The pool was nice and well cared for. The breakfast was excellent. In fact it was better than most free breakfast that I have had.
Dear 105Marsha, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Helping guests is why we are here. Thanks again for your business and we look forward to your return visit. Bests, Jim
We have visited Hot Springs many times, but this is our first time to stay at the Best Western Winners Circle. The rooms seem to have been remodeled recently, as the carpets have a spring to them like fresh padding, and very clean/new looking. The beds are smaller than we are used to, (full), but very comfortable, so we didn't really move throughout the night. The pool was very clean with clear water! Breakfast is located in a separate building that looks to formerly been a restaurant on site, with the typical breakfast items, except for the baked daily, fresh cinnamon rolls! The ladies who bake them, take care of keeping the place clean, make your waffles for you, & take your dirty plates away, are just so friendly, and helpful. This is a new experience for a hotel breakfast for us, and we really enjoyed it. They keep everything flowing smoothly! ( Hotels that stay as full as this one does consistently, would benefit greatly from this setup in my opinion.) There are tip jars there too. ??. The parking lot is kept up with fresh asphalt, and painted lines, as well. Overall this is an older hotel, with doors to the outside, but kept updated, and maintained nicely. If there is a horse race the days you are planning on visiting, plannon making reservations a long time in advance. We stayed on a non-race weekend, and I counted 2 parking spaces not taken,( one by a truck taking up 2 spots), when we went to eat breakfast at 6:30; (we walked from the back).
Dear Christopher O, Thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
This hotel may look average on the outside, but don't let that stop you. This Best Western is close to downtown tourist sites. The room was exceptionally clean and quiet and the staff was friendly and professional. Two women served us the best continental breakfast we have ever enjoyed during our travels. The breakfast, served from 7-10, is held in a separate "restaurant" setting and these women work hard to make everyone welcome. We were very impressed.
Dear dallasbound2018, Thank you for choosing to be our guest and for your kind rating of the Best Western Winners Circle. It is always a great pleasure to hear directly from our guests and I'm so glad that we exceeded your expectations. I'm happy that you enjoyed your stay, please come back and stay with us again! Bests, Jim
We chose this hotel based upon its proximity to Oaklawn. The staff was friendly and professional. Our room was clean and comfortable. Because I knew the hotel was located on a busy road, I packed my sound machine. We used the machine, but the road noise was minimal. We would stay again for a short stay in the Hot Springs area especially if we were going to Oaklawn.
Dear Roxanne M, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! We love hearing directly from our guests. I'm glad that you enjoyed your stay and we look forward to serving you again in the very near future. Bests, Jim
This is a clean and comfortable place with a very pleasant staff, but it is 1950s style accommodations. Room door's open to the parking area and a potential of noise. The wash area is not enclosed as part of the bathroom, so sleeping in may be difficult if a roommate rises early. And one might, as the breakfast buffet was well stocked. The location was very good.
Dear MissMem, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. We look forward to your return visit to Hot Springs, Bests, Jim
Great place to stay and enjoy Hot Springs National Park! Close to everything! Great staff. We will be back! Very clean! Coffee is excellent! Breakfast buffet yummy! Also very affordable and they welcomed our small fur baby for a very small fee!
Dear Jean Anne D, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your very kind rating. Please come back and visit us again. Bests, Jim
Clean comfortable room with adequate space and lighting and comfortable bed. Very old motor court style motel with all exterior doors. Breakfast was OK but monitored by a woman more suited to life as a prison guard. She barked at children dining with their families, demanded my husband not touch waffle maker, and in general made everyone uncomfortable.
Dear aprilmayd2016, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your kind rating. Please come back and visit us again. Bests, Jim
We enjoyed the stay. The rooms were clean and the bed was comfortable. The location is perfect for a trip to the track or casino and is centrally located for everything else. We will be returning to stay here again.
Dear azgeorge6, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. We look forward to your return visit. Bests, Jim
Breakfast was great, good variety and quality. Staff was wonderful. Walking distance to casino, affordable prices. Will stay here again when visiting hot springs. Trip advisor wants to many characters for a review ugh.
Dear Connie P, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Cruised into Hot Springs for a day to see the Park. The reviews of this hotel are accurate. The location to hot springs is great (around 2 miles). The rooms were clean and large with a little table with two chairs to eat. The room had a refrigerator and microwave. Close to food, gas and supermarkets. Breakfast was good, waffles, eggs, sausage, biscuits & gravy, yogurt, bananas, fruit cup, danish and cinnamon rolls. The pool was great and clean. The employees were extremely welcoming and friendly. Great place to stay and I will again on my next trip to hot springs!
Dear Dan M, Thank you for choosing to be our guest and for your kind rating of the Best Western Winners Circle. It is always a great pleasure to hear directly from our guests about their experiences. We look forward to your return visit! Bests, Jim
Older motel, but nicely maintained. Room decor is a bit dated and the room is dark, but the location is decent and the price is very affordable. Bed was extremely comfortable and the room quiet. Got a great night's sleep here. Breakfast here rivals or is better than most anywhere else we ever stay. If we were to return to Hot Springs we would stay here again.
Dear audnbob, Thank you for your positive rating of your experience while staying with us, we appreciate your input. We look forward to your return visit.. Bests, Jim
My husband and I are retired and have traveled back and forth across the USA seven times. We like staying in BEST Western hotels. In all our travels we have eaten lots of free breakfasts and never had the quality service that Donna provided. She made waffles, served them, cleaned tables(FAST), showed me where the hot biscuits were and even made laugh and smile. She deserves a raise or at least throw her an appreciation party!
Dear Lark M, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
Hotel is not good as it looks on picture. More of a Motel 6 type. Breakfast was great though. It is in good (center) location. I wanted to book suites for the family, most of the hotels were all booked. End up booking Best Western. Had a good feeling about this but seems like this is the motel version of Best Western.
Dear surexhkc, Thank you for choosing to stay with us, we appreciate your business! We love to hear directly from our guests, you are no different. We truly appreciate you taking the time to rate your experience. Please come back and stay with us again, we would like to earn a 5 star review on your return visit. Bests, Jim
I would like to thank the wonderful staff of Best Western for the wonderful treatment the staff showed us during our stay! The friendly and professional way you treat your guests is why we will definitely be returning in the near future! The room was spacious and clean. The breakfast was hot and delicious! The procimity to the places to visit is spot on! We enjoyed ourselves tremendously! Thank you all for a wonderful weekend!
Dear ladybae, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. We look forward to your return visit! Bests, Jim
We picked the Best Western for the location close to Oaklawn. We were happy with our decision, it was very convenient to the races, and close to other attractions in Hot Springs - BBQ, bath houses, shopping. We loved it! I believe they said newly remodeled so if you have been there when it was run down, check it out again. The price did go up depending on the day if they were racing, but we knew that when making the reservation. Not attending the horse races? You might want to choose somewhere else on racing days.
Dear Sharon F, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your kind comments. Please come back and visit us again. Bests, Jim
While the hotel is an older hotel, it has been remodeled and is great. The office staff was helpful and the room was very comfortable. The breakfast? Amazing. Not only was the food hot and tasty, the facility was neat and clean. To top it off, Donna, Alisia, and Sam didn't just keep the buffet stocked and the area clean, they took care of us!! They were friendly to everyone that walked through the door and got whatever we needed. I highly recommend you stay here!
Dear skremee, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
Our room was very clean and the bed was comfortable. The property is older, but it's very well kept!! The front desk staff was very, very helpful and friendly. One of the nice thing about this property is that it is located about 1 mile from historic Hot Springs which makes it very convenient. However, the BEST part of our two day stay was the breakfast!! Not only was the food was GOOD, but also, the ladies who worked there, Alisha, Donna, and Sam were absolutely wonderful and were WONDERFUL representatives of this company!! They were friendly, helpful, kept the restaurant clean, and got everyone's day off to a great start!!
Dear mkremer44, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
My stay was okay. I was comfortable and the breakfast was very good with wonderful staff keeping the food hot and the dining area clean. My rating is average due to having got a bedbug bite on my leg. I was surprised it was just one bite so there is no infestation but still it was worrisome for me. I noticed the bite after I had checked out.
Dear Roberto S, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. I'm happy that you enjoyed your stay. I don't know what kind of bite that you have or where you got it, but I feel confident that it wasn't a bedbug from our room. We had our professional pest control service inspect the room after learning of your concern and there was no sign, past or present. We hope that you will come back and stay with us again if your travels bring you back to the Hot Springs area. Bests, Jim
Service was excellent. People at the front desk were friendly & helpful from arrival time to departure time. Room was clean, bed very comfortable. The breakfast that Alisa & John prepared every morning was excellent. Could not have a found a better breakfast at any restaurant. They made sure all guests were well taken care of.
Dear hawgwild2018, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. Thanks again for your business and we look forward to your return visit. Bests, Jim
The room was lack-luster. Air conditioning didn't work as well as we hoped. Bed wasn't the best I've slept in. But the service is top notch! Breakfast was wonderful and the women running it had the best service. Check in and out was a breeze and very friendly staff, you could tell they enjoyed their job. I'll definadefi come back again for the service when I visit family again!
Dear rilainlove, Thanks for choosing to stay with us, we truly appreciate your business! Thank you for your thorough review and ultimate favorable rating. We always enjoy hearing about our guests experiences. Sorry about the small issues, we will get that corrected, but you're correct, our people in the breakfast bar are the bomb! They honestly love taking care of people. Thank you again, and we look forward to a return visit so that we may serve you again. Bests, Jim
Great service! Front desk staff was friendly and very accommodating to change of room needs at last minute!!! Breakfast was good and breakfast staff is awesome and welcoming! Clean rooms! Would definitely come back!
Dear Elizabeth B, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and we look forward to your return visit. Bests, Jim
I never place reviews, but I felt the need to express the great service at this hotel. Me and my friends had not reservation and just stopped in, we were in our room in 15 mins. The rooms are very clean, they offered free breakfast. The next morning we all went down to check the “BREAKFAST”. To our surprise it was better than a restaurant, the cooks are very friendly and the food was great. I defiantly recommend staying at this hotel and enjoy the breakfast and hospitality.
Dear cteremodel, We truly appreciate your very positive review of our business. Thank you for your kind words. We are very pleased that you got to enjoy our staff, we think they are pretty great! It is always most rewarding to hear directly from our guests. Please come back and visit us soon and often.
Would definitely visit here again. For the price and location it was great. Would opt out for the smoking room, and just have my husband smoke outside. The smoking rooms could use a good airing out. However, the service and staff was great. And it's in walking distance to Oaklawn.
Dear 462shancock, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn about the expectations of our guests. We look forward to your return visit so that we can serve you again. Bests, Jim
We decided to stay here because of their Gluten free breakfast for my friend & because it looked nice & had great reviews!! They are very nice here, rooms are comfy, breakfast is great!! The lady in the breakfast building is awesome!! We were disappointed the pool wasn't open yet!!
Dear wolfdancer819, Thank you so much for your recent visit and subsequent wonderful praise. Feedback from our guests is extremely important to us. Sorry about the pool, had an issue that has since been taken care of. We greatly appreciate you taking the time to share your comments. Thanks and please come back and stay with us again. Bests, Jim
Wife and I spent the weekend there. Rooms were nice. Staff was great to deal with. Great breakfast. The only concern was 90 degrees and pool was closed during trip and we had looked forward to relaxing by pool.
Dear pallen838, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. I'm sorry but we were having an unexpected issue with the pool that has since been resolved...safety first. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
The rooms were clean, quiet, and beds were comfortable. The breakfast was really good too. ALISA was an amazing hostess during breakfast. She was friendly, welcoming, and kept everything clean and replenished. She went out of her way to make sure we had a good experience and that all our needs were being met.
Dear cmarzolla, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. I also want to thank you for mentioning some of our staff, they really enjoy what they do and they love to please our guests. Please come back and allow us serve you again. Bests, Jim
We spend the weekend in Hot Springs to attend our niece's wedding. The hotel was very nice, clean and the staff was very helpful. The location is right across from the race track but no races were going on so it was real quiet. We enjoyed the breakfast and both of the women working as hostesses were very, very helpful.
Dear Janice S, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
Excellent motel, reasonable, exceptionable location next to race track and gambling, Quiet and one of the best breakfasts in Hot Springs. Staff was exceptional. Location is also close to area dining venues and other attractions. Recommend this motel to families, business travelers, couples, etc.
Dear geraldsaunders, Thank you for choosing to be our guest and for your kind rating of the Best Western Winners Circle. It is always a great pleasure to hear directly from our guests and I'm so glad that we exceeded your expectations. I'm happy that you enjoyed your stay, please come back and stay with us again! Bests, Jim
After being on the road for two weeks, it was great to have a good hot tasty breakfast. The attendant, Donna, was warm friendly and helpful. She obviously cares about what she serves. This was better than I HOPE. The hotel is older but has been remodeled and is very nice. Everything was very good. Try it...you will be surprised.
Dear Joyce S, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
We travel quite often and the Breakfast Bar here is excellent. Alisa goes out of her way to serve breakfast and clean as well as witnessed her assisting guests with local attraction information. Alisa gives service with a smile!
Dear Valued Guest, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Bests, Jim
Love this property and the renovation have been carried out with care. I will stay here every time I am in the area. Great breakfast and the bed was so comfortable. Great place to lay your head down and feel rested.
Dear candytollett, Thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
For the price of the hotel, you are accommodated greatly. The rooms are clean, roomy and tidy! The breakfast was the best part of the stay. In all the hotels I've stayed at, this was the best complimentary breakfast I have had. Thank you to Donna, who does the cooking. They have homemade cinnamon rolls and other pastries too.10/10 recommend
Dear Jake B, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! We love hearing directly from our guests. I'm glad that you enjoyed your stay, especially the cinnamon rolls at breakfast, and we look forward to serving you again in the very near future. Bests, Jim
Amazing breakfast! Donna was very kind and attentive to guests. She made sure she was around to bus tables, going above and beyond of her job description. I was very surprised to have homemade cinnamon rolls at a hotel breakfast and they were delightful!
Dear Collin R, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your review validates our mission, and we look forward to serving you again soon. Bests, Jim
Wouldn't stay anywhere else!! Great service, great rooms, great customer service!! DONNA AND Teuton ALISA can't be beat!! They work hard for the customer and never sit down!! great personalities and start ur day off with a smile!!! We've been coming here for about 7 years and we will always come back every year!!!
Dear Valued Guest, We truly appreciate your very positive review of your stay with us this week. We are very pleased that you got to enjoy our staff, we think they are pretty great too! It is always most rewarding to hear directly from our guests. We look forward to your return visit to Hot Springs. Bests, Jim
BEST PLACE TO STAY!! you won't be disappointed in fact u will be pampered with kindness, great food and friendly customer service...EVERY TIME! Donna and Alisa work hard to please the customer and do an outstanding job!! It's clean and u will enjoy urself every morning you get to breakfast!!
Dear Dawn E, Thank you for choosing to stay with us, we appreciate your business! We love hearing directly from our guest so thanks for taking the time to give us feedback. We we look forward to your return visit. Bests, Jim
Highly recommend to all for a great stay. The overall staff was very professional and friendly. The overall property, office and breakfast area was very clean. Our room was very clean. The décor was great and the beds slept so good. The breakfast was great. They had so much food to choose from. I will be back there for our nice trip.
Dear lindamay14, Thank you for your recent stay with us and your very favorable rating of your experience. We love return guests and appreciate your business! We look forward to your return visit so that we can serve you again. Bests, Jim
.Donna and the kitchen crew are exceptional! Breakfast is always amazing! This is a hard working dedicated group of ladies! Over all this is just a great place to stay! We really had a great time there.
Dear gcgillespie2018, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your review validates our mission, and we look forward to serving you again soon. Bests, Jim
Although an older hotel, this BW was very adequate. The entire hotel staff were pleasant and helpful. Location was very convenient for our stay, since we came for the races. We walked to the track and had some great pizza next door at Rocky's.
Dear KWms1953, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your praise and very kind rating. We look forward to your return visit. Bests, Jim
We absolutely love staying here. We love the convenience to the track but the staff makes it excellent! Donna and the kitchen crew are exceptional! Breakfast is always amazing! This is a hard working dedicated group of ladies! And I love the fact that the General Manager is always there on the weekends and is always friendly and has a smile on her face. Over all this is just a great place to stay!
Dear Kelli M, Thank you for choosing to stay with us and for your very positive review. We appreciate your business! We love hearing directly from our guests about their experiences. Will feel like staffing matters and that our staff does make a difference in our guest's experiences. Please come back and stay with us again, we look forward to your return visit. Bests, Jim
While we only stayed one night - passing thru - everything was exceptional! Our breakfast this morning - Wednesday, Mar 21, 2018 - was delicious; so many options; a great, nice open & cheery 2-tier breakfast area. However the best part was the 2 attendants; Alisa & Sam certainly know how to make everyone feel welcome & made sure we knew where to find everything. Our 2 queen bed room was spacious; soft towels; comfortable bed; appreciated having a refrigerator. Thank you for having such a great property!!
Dear DownEast47, Thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
I requested a non smoking room and was placed in a smoking room that REAKED of smoke. The staff was not able to move my room or relocate me to a different location. Therefore, I had to stay out of my hotel room for as long as possible. I woke up the next day and all my belongings smelled of smoke as well.
Dear Celeste H, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business. The facts are that the reservation we received for your arrival was for a smoking room, not a non-smoking room. We were very busy the night of your stay and their were no non-smoking rooms available at the time of your arrival and discovery of your wishes. We always save the type of room that is reserved so please always check your reservations for accuracy when you receive the confirmation, especially when you don't make it directly with us. Once again, we appreciate your business and we hope that you will stay with us again on your next trip to the area. Bests, Jim
stayed here one night with my son on spring break. check in and out was fast, staff was friendly, and location was great. while the exterior of the hotel was older, the room was modern and up to date. will stay again in the future.
Dear Mark D, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
We love to go horse racing and always stay here. The breakfast is free and always hot and delicious. The rooms are very nice too and taken care of. The people are so nice and friendly also. We will definitely always book are stay with them.
Dear Debbie C, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your review validates our mission, and we look forward to serving you again soon. Bests, Jim
Wanted to see Hot Springs Arkansas so we stayed here at the Winners Circle. Location was perfect for all we wanted to do. The staff is wonderful, especially Donna who works in the breakfast room. Would come back here again if in the area.
Dear Karen S, Thank you so much for your recent visit and subsequent wonderful praise. Feedback from our guests is extremely important to us. We greatly appreciate you taking the time to share your comments. Thanks and please come back and stay with us again. Bests, Jim
We enjoy staying here. Rooms are very clean staff is pleasant and helpful. Thanks for great breakfast and service. Cinnamon rolls are to die for, eggs, bacon, biscuits and gravy and good hit coffee!! Dona and Sam are awesome!!! They have a nice fenced area to walk your fur babies. Great place!!
Dear Gail H, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
The beds were extremely comfortable and the rooms well-proportioned (easily fit four to a room). Breakfast was fantastic! Excellent continental spread with Donna as the friendliest hostess. She makes phenomenal biscuits and gravy;)
Dear Rebekah R, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
Average, motel style property, out door pool, clean rooms, (could use a few more outlets for electronics). free hot breakfast::scrambled eggs, bacon, sausage, rolls. Directly across the busy street to the horse track.
Dear CinnMinn2014, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for taking the time to rate your experience here. Please come back and visit us again. Bests, Jim
convenient, clean, home-away-from-home place to stay for a weekend racing trip. no worry about parking & fees-park, unload at your room door. walk to & from the racetrack. feels like a big family breakfast each morning with a large variety of hot & cold items available & excellent service provided by a very personable waitstaff.
Dear Linda W, We truly appreciate your very positive review of our business. We are very pleased that you got to enjoy our staff, we think they are pretty great! It is always most rewarding to hear directly from our guests. Please come back and visit us soon and often. Bests, Jim
Probably like most hotels in a prime spot the price can vary depending on events around you. In this case the horse race track is across the street. And Oaklawn was running. Our room rates started at $750 for 4 days. Then when we called dropped to $550. When we arrived and asked to compare it went to $430. So due diligence check web rates, sign up for rewards programs, (even if only one night) and check rates at services like this. Trip Advisor. Room was freshly remodeled, only issue was slow tub drain, free food was good. Room included free parking, which is $20/day on racing day, and you walk across the street and your in the track. Can you say convenient!
Dear Hummer1973, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! We love hearing directly from our guests. I'm glad that you enjoyed your stay and we look forward to serving you again in the very near future. Bests, Jim
This hotel is adjacent to the race track. No need to join the hectic search for parking, it's right there at the hotel. The beds are comfortable and the rooms are clean. This is not a posh hotel, but it is clean, comfortable and convenient. The staff service is great. The breakfast is good (and the cinnamon rolls are great). The room temperature was comfortable, but the fan ran constantly, which was the only quirk we found. Overall a great place to stay when you visit the races and casino. We'll be back.
Dear grannyaruba, Thank you so much for your recent visit and subsequent wonderful praise. Feedback from our guests is extremely important to us. We greatly appreciate you taking the time to share your comments. Thanks and please come back and stay with us again. Best, Jim
We stayed overnight it is an older hotel that has been updated. You actually pull up to your door to unload. I remember these hotels when we were kids. The room was smaller but clean. The breakfast was fantastic great variety. Alias and John were very kind and helpful and her homemade cinnamon rolls were delicious.
Dear Sheryl B, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn that we are exceeding the expectations of our guests. We look forward to your return visit so that we can serve you again. Bests, Jim
Conviently located, great breakfast (4hrs) and helpful staff. Donna was great. Free wi-fi that worked. Comfortable king bed very clean room. Good restaurant recommendations. Heater worked well in freezing temperatures.
Dear gpadj, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
My buddies Lance and Woody “saddled up” there- directly across from track! Spacious showers, great mattress, Room was totally Feng shui- they even bedazzled new jeans for Jason. Hotel couldn't have been more accommodating to their needs! Can't wait to stay there in 2 weeks!
Dear JWDUPY, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your very kind comments. We look forward to your return visit to "Saddle Up" with us again. Bests, Jim
We have stayed in Hot Springs many times. This was our first stay here. The track is just across the street. Rocky's Corner is next door. The rooms are clean, the people nice and helpful. What more could you want.
Dear bustdux, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and we look forward to your return visit. Bests, Jim
This is a pretty big hotel complex with a number of different buildings that house guests. There is a swimming pool, fitness room, laundry facilities and a nice breakfast room. All of the staff that we came in contact with throughput our visit were very nice and welcoming. We were pleased with our room. Both the room and bathroom were spacious. The room was equipped with a refrigerator, microwave, hair dryer and coffee maker. Most importantly, the room and bathroom were clean. Housekeeping was wonderful - every day when we returned to the room, it looked the same as when we first checked in. The bed and pillows were comfortable and we had three good nights rest. There is a very nice breakfast room that is nicely decorated, spacious and has plenty of seating. The food bar is a nice layout that avoids congestion as guests are trying to get something to eat. There is quite an assortment of breakfast items available and you can have a hot or a cold breakfast. The couple that watch over the breakfast room are really, really nice people and make you feel at home. We would definitely stay here again and would not hesitate to recommend this BW to friends and family.
Dear JayLouW, Thank you for choosing to be our guest and for your kind rating of the Best Western Winners Circle. It is always a great pleasure to hear directly from our guests and I'm so glad that we exceeded your expectations. I'm happy that you enjoyed your stay, please come back and stay with us again! Bests, Jim
This is an older property that has been updated and seems to get better each stay while I am in Hot Springs. It is only footsteps away from Arkansas's Premier Racing and Gaming Facilities at Oaklawn Park
Dear William E, Thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
We have been through 7 states this week, this was our 6th hotel/motel. The Best Western Winners Circle was hands down the top Best Western we've stayed in. It was high class by any means but it was cozy, comfortable and the people were extremely nice! Comfy bed, high water pressure for the shower and tasty breakfast especially for a continental breakfast! I would certainly come back here again not just the motel but this town as well!
Dear htrofnad, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. We look forward to your return visit to Hot Springs. Bests, Jim
My family and I chose a last minute trip to Hot Springs and we were lucky enough to book a room here. The staff was above and beyond what I anticipated: always a smile and kind greeting, that goes a long way with me! The room was clean and warm which was perfect coming in from the cold night. There were portions of the room that were dated but with how clean and presentable everything was, I barely noticed! The tv and offered channels were impressive. The wifi service was also to good standard for my children's iPads. As with many other reviews, the breakfast was delicious. The nice lady working reminded me of my aunt and I nearly didn't want to leave for chatting with her. This will for sure be a must stay should I be given the chance to go again.
Dear kpryor89, We truly appreciate your very positive review of our business. We are very pleased that you got to enjoy our staff, we think they are pretty great! It is always most rewarding to hear directly from our guests. Please come back and visit us soon and often. Bests, Jim
These rooms were great. Clean and very comfortable. The beds are very comfy. The breakfast they offer is great. Any thing you might want is offered. Alisa & Donna make sure that they keep the food hot and the food bar stocked. They are very friendly and make you feel very welcome.
Dear jamesandersony714, Thank you for your staying with us and for your kind words about your experience with us, we truly appreciate your business! We love hearing about our guests experiences. Please come back and stay with us again for we love to serve our guests. Bests, Jim
The hotel was great, the breakfast was awesome. Alisa and Donna serving breakfast are great! Room was clean and check in easy! Love the easy access to Oaklawn, enjoyed my stay. If you are looking for a great place to stay, I recommend this hotel!
Dear Rebecca R, Thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
It was my step fathers' 81st birthday and he wanted to go to Oaklawn Gaming Room at the race track. I picked this motel because it was conveniently located to Oaklawn. I did not know anything particular about this property. I to my surprise was extremely satisfied with the professionalism and friendliness of the staff, to the appointments in the rooms and the breakfast selections! Oh my goodness where do I begin. Everything and everybody was welcoming, courteous and inviting. We got a good nights rest and off to a great start with breakfast they provide. I especially want to point out two individuals who went above and beyond their call of duty and they are Billy at the front desk and Alisa in the breakfast room. We will be back and definitely stay here!
Be sure to have the breakfast. Donna and Sam are the best! Get there early to get the homemade cinnamon rolls. If you are lucky, a jockey or two will come in for breakfast!!! The beds are pillow top and very comfortable. You can walk across the street to the racetrack and casino. We were able to see the jockeys trotting the horses. Love, love this hotel. We will always stay at this hotel when visiting Hot Springs, AR.
Dear donitam2018, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Bests, Jim
Excellent service from check-in to check-out. Nice, comfortable room and bed. Everyone was friendly and accommodating, and the fact that they were working on a holiday didn't seem to bother them at all.
Dear V4510ZPdavidh, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
I needed to use the restroom when we arrived but they did not have one in the lobby so the elderly clerk was rushing to get me into a room and ended up giving me a key to a room that was occupied. So embarrassing. Finally received a room it was nice but you do get the noise of room next to you when they come and go.
Dear Y1142ROkevins, Thank you for being our guest and for telling us about your experience with us. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
Sam and Donna Terra were wonderful breakfast was wonderful fresh and hot. We stay here every new year eve. Rooms are always clean and comfortable close to race track casino. We just walk across the street
Dear crtweety, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your review validates our mission, and we look forward to serving you again soon. Bests, Jim
Sam and Donna provide excellent service and good food. Love the homemade cinnamon rolls and waffles. Sam went out her way to make sure we enjoyed our breakfast best hotel breakfast in hot springs ar One reasons we enjoy staying can't forget Tara on front desk she is too notch
Dear bboop68, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
You can't beat this place in Hot Springs, Ark. Very clean. Very nicely decorated. The breakfast was all you could ask for. the price was great also. Hot Springs is a nice place to visit. So plan a visit and stay at the Best Western
We got here and the room was priced well, the night lady at the front desk checked us in and was very friendly and helpful. The room was clean and comfortable. The best part was breakfast. This was the best hotel breakfast that would rival any sit down place. The ladies running it were extremely helpful and took great care of us. We will be back next time through.
We stayed at this BW because of the staff. Our visit was due to an unfortunate family incident. The front desk was absolutely accommodating. In the breakfast area staff member Donna was fabulous. Thanks everyone. The BW is under renovation and we didn't hear a thing, well done.
Dear Brian T, Thank you for your staying with us and for your kind words about your experience with us, we truly appreciate your business! We love hearing about our guests experiences. Please come back and stay with us again for we love to serve our guests. Bests, Jim
Awesome staff, makes this Best Western a 10. Was a convenient location for exploring the Hot Springs area. Comfortable bed, surprisingly quiet. Well lit so felt very safe. Loved my 1st floor room with the little "patio". Too cold for the pool but it looked nice.
Dear Y6681MLamandaa, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and we look forward to your return visit. Bests, Jim
We spent a Thursday night here. The motel is currently undergoing some renovations since it has been there some years. Our kingsized room was clean and well appointed. It had a microwave and a refrigerator and a table and chairs and a small patio with a table and two chairs. Free wi fi was available and worked well. Breakfast was included in the room rate. The hot buffet had scrambled eggs, biscuits, gravy, sausage,and bacon. The attendant would make fried eggs to order and also waffles. There was also an assortment of muffins, bread, jelly, fruit and yogurt available as well as juice, milk coffee, tea, and cereal. This is a very economical place to stay.
Dear tumblingshoals, Thanks for choosing to stay with us, we truly appreciate your business! Thank you for your thorough review and ultimate favorable rating. We always enjoy hearing about our guests experiences. Thank you again, and we look forward to a return visit so that we may serve you again. Bests, Jim
We loved the location of the hotel. We attended a concert, Christmas n Arkansas and went to the casino. The breakfast was fresh and has several hot and cold choices. It was served by a friendly host. I would stay there again.
Dear P5507XCjimmym, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Hotel is newly renovated and looks very nice. They have an amazing breakfast and laundry facility on property. Love that it's right across from the racetrack. This is my third time staying there and will return.
Dear Tamera W, Thank you for your recent stay with us and your very favorable rating of your experience. We love return guests and appreciate your business! We look forward to your return visit so that we can serve you again. Bests, Jim
We stayed here for a night on our hot springs visit. This is a decent hotel with clean and nice rooms with all the basic amenities. The hotel is located quite close to the downtown and main street. Breakfast had good number of option ( though we didn't take and just picked coffee). Staff was good and changed our room to a non smoking room (we booked a smoking room by mistake). Cons: Nice location Neat and clean room Pros: Could be noisy for the rooms on the road side Pool is almost on the road
Dear saurabh s, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and we look forward to your return visit. Bests, Jim
People say you get what you paid for but this hotel was definitely punching above its weight. It is located in a super convenient location, competitively priced, fitness center with an outdoor pool (off season so did not have a chance to use it) and continental breakfast. Shout out to Donna who welcomes all her guest at the breakfast lounge as if they were her own family member. She is an amazing and wonderful person who makes sure you leave with a full stomach. My only complaint is that the walls are paper thin between each unit. I could hear the guest next door and their conversations which woke me up very early. Compared to the other hotels in the star range, I would say the noise level is definitely higher.
Dear Kevin W, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your kind comments. Please come back and visit us again. Bests, Jim
Our stay was good, room was clean and quiet. Donna does an excellent job of making sure your breakfast is exactly what you want and fresh and delicious! She definitely takes her job seriously and goes above and beyond to please! Very appreciated.
Dear catbros, Thank you for taking the time to tell us about your stay, we truly appreciate your business! It is always a great pleasure to hear how we are serving our guests. Hopefully next time we will deserve your 5 circle rating. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
The rooms are very clean and the beds are great! I would have to say our reason for returning is the great job Donna & Alisa do on the Breakfast and their friendliness while they do it!! This is our second time with BW Winners Circle and it won't be our last, we come to Hot Springs at least once a year and look forward to seeing Donna and Alisa again in the Futures. Great Job Girls!!!
Dear Sandy S, Thanks for choosing to stay with us, we truly appreciate your business! Thank you for your thorough review and ultimate favorable rating. We always enjoy hearing about our guests experiences. You're correct, our people in the breakfast bar are the bomb! They honestly love taking care of people. Thank you again, and we look forward to a return visit so that we may serve you again. Bests, Jim
Hotel was nice, clean and less than 2 miles from downtown. Staff was very nice and helpful. Price paid was reasonable for what was offered. A hot very good breakfast was included in the price. Would definitely recommend to any traveller visiting Hot Springs.
Dear greensboro71, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
The staff was very friendly. There was a variety of breakfast items available and all was appetizing, room was very clean and bed was comfortable. ( I plan on asking about the pillow brand so that I can purchase one for home). The hotel was under construction for updates at the time of our visit but was never an issue. Convenient location from Casino and downtown. Best Value in Hot Springs!
Dear 661shainab, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn that we are exceeding the expectations of our guests. We look forward to your return visit so that we can serve you again. Bests, Jim
I was extremely pleased with our stay. The bed was great, the cleanliness of the room and grounds was excellent and the breakfast was fantastic. The great price for the room was an added bonus. Definitely stay here again!
Dear X8127CSpauln, Thank you for staying with us, we appreciate your business! I also appreciate your kind words, especially about our staff, they try very hard to please everyone. I'm glad that you enjoyed your stay and we look forward to serving you again on your return visit. Bests, Jim
My husband and I have stayed at this location in the past during the holidays and we continue to be impressed with the excellent service from the hotel employees. The breakfast was delicious, its hosts were welcoming, warm and helpful- thank you Alisa, John and "Sam" (Ellawese), who were constantly checking in to make sure we knew where everything was, if we needed anything, they would immediately respond and took our trash when we finished our meal. I received better service than I do at most restaurants. Where would you ever be able to have waffles made for you? No other hotel I have ever stayed at. The breakfast also has the BEST cinnamon rolls and biscuits/gravy I've had....I have to be honest. The service and breakfast meals are what brings us back. You won't be disappointed at the assortment of food selections. The service, especially during the holidays, is something to be amazed by. Their attitude, professionalism, attentiveness, thoughtful care and positive energy was greatly appreciated. Comfortable and cozy stay in the room. Good water pressure, large fridge at no additional charge and comfortable beds. We were extremely happy with our stay. Strongly recommend anyone to stay here. Felt right at home and this certainly is a place you can call a "home away from home". Check-in and check-out was extremely quick.
Dear TrishkWalsh, Thank you for choosing us as your place to stay when visiting Hot Springs, we really appreciate your business! We love hearing directly from our guests and appreciate you mentioning our staff...they do work hard to make everyone's stay pleasant. We all look forward to taking care of your needs on every visit you make to Hot Springs. Bests, Jim
If it was summer, this would be been an awesome place. There was a pool and a grassy area with picnic tables. Even, though it was October, my kids decided to attempt a swim anyway, because the pool was still open but it was too cold that week. I booked a suite so we had room to spread out, it was clean but needed updating, their were some minor things that needed to be repaired/replaced. Breakfast was included and it was great. The waitress was friendly and helpful, even though she was by herself and it was busy.
Dear greatvacationsawait, Thank you for your kind words about your stay, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well. We are currently undergoing a complete renovation. Maybe next time we will deserve your 5 circle rating. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
For the price, I don't think the room lived up to what we paid. I expected much better for the price and for a Best Western. The rooms were very outdated and it was a step up from a Motel 6 for twice the price. However, the breakfast was AWESOME!
Dear cathycI9633GW, We truly appreciate your review of our business. It is always most rewarding to hear directly from our guests. Please come back and visit us soon so that we can earn your 5 circle review. Bests, Jim
The hotel is your typical Best Western. What makes the experience amazing is the staff. Alisa and John do an excellent job with the free breakfast in the morning and have excellent customer service. They accommodate dietary restrictions as well with gluten free, non dairy and vegetarian options. Alisa and John really made the experience worthwhile and if I were to come back I would stay at this hotel again just for them.
Dear asharma1213, Thank you for your very positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
Don't miss breakfast. The staff here want to go out of their way to make your experience enjoyable. I'd stay here again anytime of year. Constant maintenance, good beds, clean, friendly, great location, safe, quiet.
Dear Katherine B, Thank you for choosing to be our guest and for your kind rating of the Best Western Winners Circle. It is always a great pleasure to hear directly from our guests about their experiences. We look forward to your return visit! Bests, Jim
We stay at The Winners Circle at least twice a year. It is always clean and staff is very friendly! We love Donna and her staff in the breakfast area. They make the best breakfast and homemade cinnamon rolls. Donna, Elise and Sam are all so sweet and friendly. Love staying here! Great location to everything! Across the street from Oaklawn Horse Racing!
Dear pjsplace5, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
This hotel is only a short distance from the historic downtown area of Hot Springs, Bath House Row and Hot Springs National Park. Still, there is easy access to US 270 and other highways. Our check-in took only a few minutes, handled in a friendly, professional manner and we were on the way to room 109 which overlooks the pool square from the upper floor of the northern building. Plenty of parking spaces and, except for the entrance, the entire property is fenced. Good security point for the automobiles. Our room was cool and clean and simply huge. What a great surprise for us. I didn't think we would find such a nice setup in Hot Springs but we did and we loved it. Everything in the room worked as designed and there was plenty of water pressure and ample hot water. The bed was very comfortable and we had so much room for our luggage and other bags of stuff. I wish all of our hotel rooms could be like this. To top it off, the rooms are being upgraded with new furniture; it was being offloaded from the truck on the day we checked out. Every staff member we encountered was cheerful, friendly and professional. Hats off especially to Donna and Alisa for their friendly demeanor and their amazing abilities to keep the breakfast room running like a 5 star restaurant. If a guest wants a waffle here, Donna or Alisa makes it for them and delivers it to the table. The dining area is large but it can fill up on weekend days. We shared our four-place table with a nice couple one morning. All of the food items were standard but delicious. The scrambled eggs were tender and moist, the sausage was cooked properly (well done) and had a wonderful taste. The sausage gravy was wonderful as well. There are even home made sweet rolls served (if you get there early enough). We really liked having breakfast here. This location is without a doubt one of the best properties that we have stayed in in the last few years. We are already talking about returning for another stay. Well done!
Dear lonestarlizard, Wow! What an awesome and thorough review! We deeply appreciate your very positive review of our business. We are very pleased that you had a pleasant experience while being one our guests. It is always most rewarding to hear directly from our guests. Please come back and let us take care of you again. Bests, Jim
Alisa bakes the best homemade cinnamon rolls. She is friendly & a lovely person. Rooms were clean & beds were comfortable. Located in the center of hot springs and close to all activities & sights. Got a great room @ an excellent price.
Dear A2740ZPevas, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
They have a wonderful staff, An amazing 5 star breakfast!!! Nice rooms and great accommodations!!! My husband and I have had a great time and would choose this hotel again. Right across from oak lawn perfect for the races!
Dear Jennifer U, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and please come back to visit us again. Bests, Jim
My husband and I stayed the night at this motel. Nice spacious room. Very friendly and helpful staff. Room was very clean we had an out door balcony for 2 with a king size bed. We had full breakfast the next morning. Food was very good. Biscuits sasuage gravy, scrambled eggs , potatoes and sasuage patties with coffee. Everything was very good and I would stay here again.
Dear Karen M, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
Friendly staff. Clean rooms. The full breakfast is a full breakfast and the food was pretty good. I have no complaints. For a 2.5 star hotel it's easily on pat with 4 star places I've stayed in. I have no negative comments about the hotel it's self. The only thing is the main highway is really close so you can hear traffic. The location is good though fir the historic downtown attractions. Good experience.
Dear Mike M, Thank you for your kind words about your visit, I appreciate it. Thank you for taking the time out of your busy schedule to tell us about your experience. Come back and visit us again real soon. Bests, Jim
Rooms had an old musty smell that left you wondering what was in the room prior, no shower curtain and shower head would not work. Lots of people hanging around outside of the rooms which made an uncomfortable atmosphere if you needed to step outside at night or by yourself.
Dear joekellia, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business. Please know that the issues you had are not common and should not have occurred. Steps are being put in place to try to make sure that it doesn't occur again. Please stay with us again the next time your are in the area and give us another chance to earn a 5 circle rating as well as your business. Bests, Jim
Friendly helpful staff, clean, good night sleep, and a good breakfast. My only complaint is the chairs, and the 12 inch commode bowl, which is not designed for average size guys, much less big ones. Who wants their junk touching strange porcelain?
Dear Boyd B, Thank you for taking the time to tell us about your stay, we truly appreciate your business! It is always a great pleasure to hear how we are serving our guests. We are undergoing a complete renovation so hopefully next time we will deserve your 5 circle rating. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
Close to downtown and major roadways. The staff was friendly and the ladies that fixed the breakfast were helpful with the small children in our group. Rooms were clean and building was well maintained. Will stay here again on my next visit. Family suite was prefect for our group.
Dear L8547BVmelissab, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
Staff very nice and helpful. Bed was uncomfortable and I felt itchy but it looked clean. Breakfast was awesome. Very convenient location to the horse track and casino. That was the main reason for choosing the hotel.
Dear marjeniat, Thank you so much for your recent visit and subsequent wonderful praise. Feedback from our guests is extremely important to us. We greatly appreciate you taking the time to share your comments. Thanks and please come back and stay with us again. Bests, Jim
Nice room with everything you need for a nights stay. My wife and I felt very safe. Good location in the middle of the city. The breakfast and the woman, Alisa, were great. I will stay here again just for that reason . The fresh made cinnamon buns were perfect. Alisa and her husband were delightful and friendly and made the whole stay worth wild. If you stay here do not miss the breakfast.
Dear dandlwilliams1, We truly appreciate your very positive review of our business. We are very pleased that you got to enjoy our staff, we think they are pretty great! It is always most rewarding to hear directly from our guests. Please come back and visit us soon and often. Bests, Jim
It was the best best western that I have ever visited. The employees were very polite and courteous. The employees made you feel like family and like you were at their houses. The breakfast and the staff were amazing, I really felt like I was at my grandparents eating homemade biscuits and waffles.
Dear kimberlyhN301FM, Thank you so much for your recent visit and subsequent wonderful praise. Feedback from our guests is extremely important to us. We greatly appreciate you taking the time to share your comments. Thanks and please come back and stay with us again. Bests, Jim
To be honest, I didn't really know what to expect after booking over the Internet for a two night stay. I'm pretty tight but appreciate a good room with reasonable accomodations - this is exactly what I got. Room was clean and as advertised. Breakfast was much better than normal. I will certainly give this hotel every consideration upon my return to Hot Springs.
Dear Willard E, We truly appreciate your very positive review of our business. We are very pleased that you got to enjoy our full breakfast buffet. It is always most rewarding to hear directly from our guests. Please come back and visit us soon and often. Bests, Jim
We got an apartment with several rooms. Huge size, but only a queen size bed, though we told hotels.com that we were traveling three persons (one baby). Great interior and clean surfaces. Ok breakfast, with large selection, though the quality of the food could be better.
Dear jernhesten, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your favorable rating. I'm not sure what your told hotels.com, but the best place to make your reservation is always on the brand website. That way you for sure know what you are getting. All of our rooms have either one king size bed or two double size beds, we have no rooms with a queen size bed. Thank your for your stay, we do truly appreciate your business! Please come back and stay with us again for we look forward to serving you. Bests, Jim
This hotel was a great place great prices also room was clean whenever I go back I will stay here again and Tera & Briggitt was outstanding very friendly and they have smoking rooms they made sure we new about breakfast gave us a discount booklet also
Dear Laura N, Thank you for your very positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
This place was okay but I have to say the breakfast was extraordinary. There is a woman who gets there at 4 a.m. and bakes the most delicious cinnamon rolls from scratch. She will also whip you up a waffle if you ask.
We were traveling by motorcycle and chose this hotel for our base while we road the wonderful roads in this area. The hotel is located on one of the main roads in and out of Hot Springs and this gave us a great way to exit and enter the city after a day of site seeing the area attractions. We would chose this site if we should travel to Hot Spings again.
Dear Stanley C, Thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
Smelly, seedy room. Not clean. Apparently a favorite of bikers and their fat babes. About a dozen checked in each day of my stay. They all love to make as much noise as they can with the revving of their "hogs".
Dear Sharon W, Thank you for taking the time to tell us about your stay, we truly appreciate your business! It is always a great pleasure to hear how we are serving our guests, your comments are no different. All feedback, good or not so good, makes us better. Hopefully next time we will deserve your 5 circle rating. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
People need to be friendly at check in and smile. Rooms need to not have mold. We paid to much for this room to have mold in it. The best part of this stay at this hotel was breakfast. the lady in there was very nice and friendly and the food was awesome.
Dear Regina K, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We always like knowing about our guest experiences and yours is no different. Please know that your experience is not typical. Obviously, had we known we would have gladly offered you another room. If you are ever in town again I would like to invite you to come back and stay with us again and receive out usual "Best" experience. Bests, Jim
Awesome breakfast! Lady who tends to breakfast is fantastic, caring, and super attentive. Wonderful but limited supply of cinnamon rolls, so skip the sleep in option and get to breakfast early if you want one. She makes them from scratch early so she can't just fix more when necessary. They are superb! Office staff - super friendly. Clean surroundings. Pool looked very clean. Room was clean and fresh.
Dear DebbiePorterOK, Thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
The Winners Circle BW is an awesome place to stay in Hot Springs. We really enjoyed the Hot breakfast and the really nice and helpful staff. The front desk staff were very friendly and helpful. The hotel is conviently across the street from the Oaklawn facility.
The staff was so helpful and friendly. My hotel bed was SO comfortable! The breakfast was great, the room was clean, and we felt very cozy and safe. I cannot comment enough on the wonderful staff. They were quick, and so patient with my friend and I. They were there to help and made us feel so welcome and like they truly cared about us.
This is outstanding accommodation. definitely one of the best motels we stayed in during our recent trip to the USA. The rooms were nice and clean and the bed was comfortable. The staff at check in and check out were friendly and obliging and were happy to help with any questions we had. The complimentary breakfast was tasty and Alisa was very nice. She greeted us with a smile as we sat, showed us where things were in the dining area and pointed out things on a map that may interest us. Thank you Alisa for giving us a great start to the day. I would have no hesitation in recommending this establishment to anyone staying in the Hot Springs area.
Dear ramadaga, Thank you for your very positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
This is an older facility, but has been recently redone. The hospitality was through the roof starting with Mary at the front desk. My husband and I were on our motorcycle and she gave us a cleaning cloth and a "motorcycle" discount. The room overlooked the pool and had a balcony. Smaller room, but was clean. The free breakfast was out of this world. Their motto is "If you leave hungry, it's your own fault." We did not get to experience the cinnamon rolls, because they were in between batches, but everything else was very good and the ladies there were so helpful. We would definitely stay there again. It is right across from Oaklawn Raceway and very close to the downtown bath houses.
Dear Annie B, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and we look forward to your return visit. Bests, Jim
We were traveling from San Antonio, TX and this was to be our first stay on our way back to Michigan. The accommodations were to our satisfaction and the room requests we had made made our stay. Our breakfast was outstanding and Alisa was most courteous and friendly and addressed all of our breakfast needs making sure we had what ever we needed! She even got us maps, from the front desk, and explained them to help us getting around town! The front desk was extremely helpful as we got in late that night and gave us a great walking distance restaurant for pizza! The next day we checked out but didn't even make it out of Hot Springs as our vehicle broke down and we needed to stay over night for repairs, went back to the Winners Circle and they made arrangements without any problems for another night. The hospitality was top notch by all!
Dear DougBarb G, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Bests, Jim
Great location and convient to everything. Courteous staff and very helpful. They answered all questions and concerns. Room had a great mattress/bed & breakfast was wonderful. Handicap room was not available. Wish hotel had more walk in showers.
Dear waynea617, Thank you for your kind words about our staff, I appreciate it. We are always glad to help...thank you for taking the time out of your busy schedule to tell us about your experience. Come back and visit us again real soon. Bests, Jim
Really great price. Clean room. Nothing special but fine for our needs. I like softer beds but ours dipped in the middle a little and gave no.support so I woke up with a really sore lower back. Pretty good breakfast; eggs, bacon, sausage, potatoes, biscuits and gravy etc.
Dear tamsea, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
Our stay at Best Western Winner Circle in Hot Springs was excellent, we checked really late, but the staff checked us in promptly. At breakfast time next morning, Donna was very attentive and made us feel welcome.
Dear mercedese782, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your kind comments. Please come back and visit us again. Bests, Jim
Very pleased with the whole experience. The room was clean and smelled good. The beds were comfortable and the bathroom was clean. They had a medium sized refrigerator with a small freezer, just right for my ice packs.
Dear Amanda K, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
We had wanted to stay at the historic Arlington, but read some very poor reviews. After seeing a review about this place, we chose to stay here and I'm so glad we did. It was a straight 5 minute drive into downtown Hot Springs. It was very clean and all of the staff were friendly and professional. The ladies in the breakfast room were so kind, helpful, and brought a smile to everyone's face. The breakfast was excellent. Great selection of hot food. Even though the hotel room doors open to the outside, we felt very safe; we didn't hear noice from the parking lot once. My only critics statement was that we didn't have a towel mat for the bathroom or bottles of soap and shampoo, but at that point in our trip I was too tired to call down and ask, and we had brought shampoo with us. But I'm sure they would have been sent to the room promptly if I had reached out.
Dear evelyns82017, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
My husband, I and our dog stayed for two nights while we visited Hot Springs National Park. The staff were courteous, and went out of their way to let me know there was a dog park on the property. What a great idea, and this one was perfect. Double-gate to ensure escape artists stayed in the park; beautiful grass with bushes around the perimeter; and a lovely round concrete bench in the middle for the dog owners to sit under an umbrella for shade. Such a treat for both dogs and dog owners to have some off-leash time. Of course the room was clean, comfortable and quiet - just what we've come to expect from a Best Western. This one is just a bit better than the rest.
Dear snipe_777, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! We love hearing directly from our guests. Thank you for mentioning our Dog Park facility, we get a lot of great compliments on it. I'm glad that you enjoyed your stay and we look forward to serving you again in the very near future. Bests, Jim
This place is very nice Motel with an awesome breakfast and hostesses at the breakfast. Literally homemade cinnamon buns and many other delicious treats (nothing microwaved that I could see). Never ran out of anything for more than about 2 minutes. The rooms were nice but standard. The pool was nice after our 9.5 mile hike, but it is not heated and there is no hot tub. This Motel appears to be a favorite among older bikers (front desk mentioned it and we saw at least 10 motorcycles with 50+ year old riders). The people were awesome but those motorcycles make some noise in the AM. Don't get me wrong, it is not a Motor Cycle Club hangout - they did not wear colors and many did not seem to know each other, just seemed a popular place for them (probably because of that amazing breakfast). The Motel is about 1.5 miles (or so) out of downtown - quick drive but too far to walk for many people. BTW - eat dinner at Rocky's next door - it was awesome pizza!
Dear ScottCalder, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn that we are exceeding the expectations of our guests. We look forward to your return visit so that we can serve you again. Bests, Jim
great place to stay close to everything quite and clean no place to potty pets track across the street convention center 2 miles away great places to eat close buy. hot springs historical district down the street
Dear Terry S, I would like to thank you on behalf of our entire staff for choosing to stay with us and for your favorable rating. Please come back and stay with us again for we look forward to serving you. Bests, Jim
Not bad. Nice big comfortable bed. Didn't use pool as there were too many workmen around making it a bit off putting. How wants to sit by pool when being watched over by workmen? There is a lot of refurbishment going on but we didn't get a new room. Breakfast was good. Location good, only a few minutes drive into town. Decent restaurant next door. Overall not bad value midweek.
Undergoing renovations, the updates that are done so far look to make it a great pick when all is finished. Awesome homemade cinnamon rolls at breakfast, not to be missed. Really nice breakfast room. Room appointments are nice and a great value for the price point.
Beds are very comfortable. Air conditioning workined great. bathrooms very clean and water pressure was good. Room itself was a little musty. Breakfast was wonderful!! Donna is a great employee. She made sure we were all taken care of, made our waffles fresh as we entered, and was enjoyable to visit with.
Dear jackiemF945MJ, We truly appreciate your very positive review of our business. We are very pleased that you got to enjoy our staff, we think they are pretty great! It is always most rewarding to hear directly from our guests. Please come back and visit us soon and often. Bests, Jim
The breakfast was great!!! There was such a variety of food and it is made fresh! Donna had such great service. I really enjoyed it! I stay here a lot and I will definitely be coming back and I will make sure to eat the breakfast every time!
Dear KaylaMcDonough, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your very kind comments. Please come back and visit us again. Bests, Jim
WE only had time to stay one night. Close to Hot Springs National Park. Breakfast was very good. Room was clean. No issues with staff, they were very friendly. Room was a little small but no big deal since I was not in it much. On the main road but the car noise was not a problem. Would stay again
Dear Linda T, Thank you for your very positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
Motel was very clean with friendly attentive service. Our room was basic but very clean. Remodels were in progress but were unobtrusive during our visit. The breakfast included with the room was the best I ever had in more than 40 years of travel. Every item was fresh and tasted great, not the normal hotel breakfast. Service was top notch and friendly.
The rooms were nice and clean easy to get downtown and if you like to gamble it is right across the street. Breakfast was very good with a number of hot and fresh items which included homemade cinn rolls Would stay here again
Located directly from the casino and a short ride from downtown made this experience acceptable. The room left a little more to be desired but you get what you pay for and we were only in town for one night. I'd probably stay somewhere else if I had to do it over again but it could have been far worst. It was clean and provided lodging needs... not wants.
Dear Kevin S, Thank you for taking the time to tell us about your stay, we truly appreciate your business! It is always a great pleasure to hear how we are serving our guests. We are undergoing a complete renovation so hopefully next time we will deserve your 5 circle rating. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
Hotel is right across the street from Oaklawn Racetrack and Casino. Breakfast was great with wonderful staff. Unfortunately the hotel is a little to far to walk to restaurants, otherwise it is a great location
Dear B1063DIedwardc, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. We look forward to your return visit. Bests, Jim
My family stayed 2 nights. Staff in the breakfast room were friendly and helpful. They had biscuits and gravy in the breakfast room which my 8 year old enjoyed. My kids both enjoyed the pool. They had towels for the pool nearby. Just wish it would open a little earlier so they could spend a couple hours in there before checking out. Was happy that the dead bolt on the inside of the door was high enough that my 3 year old couldn't reach to try and escape from the room (first place we've stayed that we didn't have this problem) the rooms themselves were comfortable enough I've read they will be upgrading things soon which is great. Can't wait to come back when they do as that will boost them up to a 5. I knocked a star off for appearance of rooms/cleanliness. The other thing was annoying was we had to park far away from our room because everyone used up all the parking spots. They may consider assigned parking in the future?
Dear Amy F, It was a pleasure to have you as one of our guests again and we hope to have the same opportunity often in the future. We appreciate your kind words about our facility, our breakfast, and how you enjoyed your visit with us. Thank you for your support and we look forward to serving you again very soon. Bests, Jim
First... Alisa and John are the most amazing, friendly, and hard working people I have ever met. The best part is that they rock the breakfast buffet like no others! When I checked in and was told they were known for their breakfast, I didn't believe it. Alisa and John made me a believer!! The hotel itself was super clean, had very friendly staff, and has won me over. I won't stay anyplace else in Hot Springs!!
Very nice place to stay. and close to race track. Right across the street. I stay here when I am in Hot Springs. the main reason being when I lived in Hot Springs I did a lot of work for the previous owners. Stay here.
This hotel is well kept and clean. The grounds are lovely. It's older, but perfectly fine because it's kept up. The staff is friendly and out-going, particularly in the breakfast room. There you can get hot and cold selections including almost famous homemade sweet rolls. The hotel has a great location. The back building is away from street noise, but the inner walls are rather thin. The beds are comfy. It's not fancy, but quite nice.
Dear FSTriptych, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your kind comments. Please come back and visit us again. Bests, Jim
Spent a couple of days in Hot Springs to explore the only urban National Park. Winners Circle was close to downtown Hot Springs and on the same street as the National Park. The room was a nice size, the beds extremely comfortable, the pool inviting, the breakfast great, and the staff made us feel like welcomed family. An additional perk of the hotel is that it is next door to the best Chicago Style Pizza in Hot Springs ... and probably all of Arkansas. Run by former Chicagoans who know what they're doing!
Dear Steve B, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we met all of your needs. We look forward to your return visit. Bests, Jim
I stayed one night. The property is dated (but they're renovating). Located across the street from a casino and horse track. Room was very clean. Walls were very thin, and I got awakened to the sound of Harleys rumbling outside my door. The best thing about this place is the breakfast!
Dear Kirk M, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you enjoyed the clean room and hot breakfast buffet. Thank you for your kind words and we look forward to your return visit. Bests, Jim
We were very pleased with our stay. The staff went our of their way to be friendly and helpful. The breakfast food was hot and fresh. They had plenty of room for our vehicle and trailer. We will definitely stay here again.
The breakfast was excellent, and for that it is worth the stay. The room was clean but had a very old musk smell and the bath tub can use some work along with the maid service. I may try it again. Maybe
Dear annaeL5211SC, Thank you for taking the time to tell us about your stay, we truly appreciate your business! It is always a great pleasure to hear how we are serving our guests. Hopefully next time we will deserve your 5 circle rating. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
I was overall very satisfied with my stay at the best Western in Hot Springs Arkansas. I appreciate the friendliness of the staff. There was plenty of parking. My wife and I rested very well. I will return.
Dear L2394TRstephenm, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
Best motel breakfast on the road. Huge variety of hot and cold foods, fresh fruits, pastries, eggs, fresh hot waffles. All attended by the hardest-working, cheeriest two women you can imagine. Breakfast room clean and bright. Stayed 3 nights, was consistently good. All thumbs up.
Dear Kelly B, Thanks for choosing to stay with us, we truly appreciate your business! Thank you for your thorough review and ultimate favorable rating. We always enjoy hearing about our guests experiences. Thank you again, and we look forward to a return visit so that we may serve you again. Bests, Jim
Excellent Location for the Horseracing Motel across the road from Oaklawn, Clean Throughout with great Breakfast and extremely friendly Staff. " A must Stay " Also adjacent to the Casino where Al Capone came from Chicago to Gamble
Dear Patrick T, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn that we are exceeding the expectations of our guests. We look forward to your return visit so that we can serve you again. Bests, Jim
This is a nice clean place to stay, the office staff is very friendly...the room was nice, quiet and clean....they serve an excellent breakfast....free WiFi and parking....it is just across the street from the Oaklawn race track .....we will definitely be staying here again and again....
Dear Mary D, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
Stayed here many times over the past 20+ years. The owners consistently upgrade and remodel to provide all the modern conveniences. A lot of places sell the "old, fill in the blank, style" but not here. They have a nice sized fenced in pet area, a car care area where you can clean the bugs off the windshield or wash the whole car, if needed. Really good breakfast with homemade cinnamon buns; the waffles were popular as well. All interactions with staff were pleasant. Will definitely stay here again.
Dear John B, Thank you for choosing us as your place to stay when visiting Hot Springs, we really appreciate your business! We love hearing directly from our guests and appreciate you mentioning our staff...they do work hard to make everyone's stay pleasant. We all look forward to taking care of your needs on every visit you make to Hot Springs. Bests, Jim
This was a great experience for us as this is our 2nd trip to Hot Springs and we stayed at this Best Western both times. The people are a great help in finding the things we needed while in town. We will stay on our next trip there as everything is close to there.
Dear jant861, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
Dusty odorous room. Stained tub. White piled dust along the entire carpet line. Old stained furniture. Clerks and kitchen crew were very pleasant. Management and maintenance staff rude. Location was ok.
Dear H6289RPlisaj, Thank you for choosing to stay with us, we appreciate having you as one of our guests! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. Thank you for sharing your experiences with us for we feel like it makes us better. We are undergoing a complete renovation that will begin in two weeks. Please come back and stay with us again. Bests, Jim
I stay a lot in hotels and have never complained before. I realize things happen like the tv not working for example but I do expect to be offered another room or to be compensated to any degree upon check out. Not to mention the old dog food laying around the room. Nothing at all was done
Dear K5432HLjamesm, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We always like knowing about our guest experiences and yours is no different. Please know that your experience is not typical. Obviously, we would have gladly offered you another room. If you are ever in town again I would like to invite you to come back and stay with us again and receive out usual "Best" experience. Bests, Jim
What with its location (great local bars and music), comfort (the double-beds are lovely and our room was clean), and price (cheaper than you'd think) this has been the best hotel we stayed during cross country travel. AND Alisa makes hands down the best hotel breakfast!! Would stay again!
You can tell that people like this hotel as it was sold out later in the evening. Breakfast staff were awesome. Bed was comfortable. For the value/cost it was well worth it. Loved the pool in the evening (100 degrees during the day and sure needed it).
Dear Debra M, Thank you for choosing us as your place to stay when visiting Hot Springs, we really appreciate your business! We love hearing directly from our guests and appreciate you taking the time to tell us about your experience. We all look forward to taking care of your needs on you next visit to Hot Springs. Bests, Jim
It's just an average motel, with a decent breakfast. Apparently they don't have maintenance? First use of toilet (just pee) it Wouldn't go down & would have overflowed if I didn't shut the water off, the first call to the front desk, we were told "if I can find a plunger you can come get it because I'm the only one here". The next call we were told no plunger maintenance was called, finally an hour after the first call we have a knock on the door. It was the front desk woman carrying a plunger. She hands it to my husband, tells him to just leave it in the room & walks off!
Dear melissawH5123OU, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We always like knowing about our guest experiences and yours is no different, it makes us better. I'm sorry that we didn't exceed your expectations. I hope that the next time you are in town and need lodging that you would allow us another chance to do so. Bests, Jim
We stay at the Best Western on Crntral Ave whenever we visit Oaklawn. The location is super. Our room was excellent. Large, clean, and the king bed was outstanding. This hotel was a bargain during our last stay. Discounts for AARP, seniors, or vets.
Dear Linda C, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
I was disappointed when I arrived because I thought this was walking distance to Bathhouse row. Its not. It is across the street from Oaklawn race track. This is an old hotel. The rooms have been renovated and the beds are comfy but the whole door thing(a sign saying to lock latch) kinda scared me. Luckily we had rooms in the rear of the hotel where it was quiet. I realized once I had gotten into my room that the sitting area next to TV was dirty. There was hair and small indian beads scattered. I was traveling with my older parents and they would not have wanted to change hotels again so I just stayed the one night we paid for. The best part besides the beds is the breakfast. The lady working there is basically waiting tables at breakfast and the cinnamon rolls are delicious.
Dear funmamabear, Thank you for choosing to stay with us, we appreciate having you as one of our guests! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. Thank you for sharing your experiences with us for we feel like it makes us better. Please come back and stay with us again. Bests, Jim
When we first pulled in to the parking lot, I was afraid I had made a mistake. At first glance, I thought that everything was spread out too much. But those fears were put to rest when we checked in. The staff was friendly and helpful. She went above and beyond to make us feel welcome. The pool is located in the middle of the complex, and what a welcome relief after driving 9 Hours! The breakfast room is beautiful, clean, well stocked. The breakfast staff was so kind and Attentive! The breakfast was very tasty also! And let me say this about the room...it is SPACIOUS and luxurious! The bathtub and toilet is seperated from the sink area, which is terrific for ease of multiple people getting ready at the same time. The location of the hotel is great...right on the main road. Now, we were hungry, but sick of driving. The front desk hostess recommended Rocky's Corner. It is a very short walk (less than 1/2 a block) from the hotel. Remarkable! They home make their pastas and pizza dough. Their home made Italian dressing is out of this world. We had the lasagna, salad, and hot wings. Just Terrific! Worth the trip just for the hotel stay alone!
Donna provided her own home cooked breakfast pastries and they were delicious! She really went above and beyond to provide exceptional service. We highly recommend this Best Western and will definitely stay there again.
Dear B4771CUjeand, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Bests, Jim
We had a very nice day. The breakfast was outstanding. We will tell everyone about this wonderful place here in Hot Springs Best Western is an excellent place to stay got a great night's sleep. The staff was very helpful in kind we will stay again
Dear 248alland, Thank you for your staying with us and for your kind words about your experience with us, we truly appreciate your business! We love hearing about our guests experiences. Please come back and stay with us again for we love to serve our guests. Bests, Jim
My husband and I had the pleasure of staying two nights at Best Western in Hot Springs Ark We loved it and plan to go back the breakfast was awesome and so was the service the waitress make sure you have what you need they were very polite the grounds are well keep clean rooms and lovely balcony no complaints.They even have homemaid Cimanon Rolls which were very good.
Dear Lisa H, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
We had a great room. It was very clean, rates were competitive with other places in the area. Loved the swimming pool, however would have been appreciated if parents watched their children while in the pool area.
The room seemed very dirty sheets did not fit the bed with her stains all over the chairs in the room and everything seemed like it had a sheen on at the pool was not very clean and either lots of things floating in it and lots and lots of hair and gross down by the drain
Dear G2997BTians, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We always like knowing about our guest experiences and yours is no different. Please know that your experience is not typical. If you are ever in town again I would like to invite you to come back and stay with us again and receive out usual "Best" experience. Bests, Jim
This property is by no means a new build but the owner does a very good job of keeping it in good working order. The staff are all awesome!!! The breakfast area was clean, orderly and fully stocked each morning with no waiting for food to be restocked.
Dear wheelem, Thank you for choosing us as your place to stay when visiting Hot Springs, we really appreciate your business! We love hearing directly from our guests and appreciate you taking the time to tell us about your experience. We all look forward to taking care of your needs on you next visit to Hot Springs. Bests, Jim
I picked this hotel because it looked fairly close to the historic area and we were just staying for one night. My husband is a BW Rewards member and we stay at BW's all the time. This place looks totally sketchy and feels completely run down. The room was dark, tiny and noisy. The one saving grace was that the breakfast was outstanding.
Dear Donna B, Thank you for choosing to stay with us, we appreciate having you as one of our guests! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. Thank you for sharing your experiences with us for we feel like it makes us better. Please come back and stay with us again. Bests, Jim
Kenny Loggins concert with stay at Best Western Winner's Circle. Very convenient to the venue. Family king suite room was very nice and comfortable. Full, hot breakfast had lots of variety and was very satisfying. We'd love to stay again.
Dear Joseph H, Thank you for choosing to be our guest and for your kind rating of the Best Western Winners Circle. It is always a great pleasure to hear directly from our guests about their experiences. I'm glad that you enjoyed the concert and the convenience of being right across the street for your stay. We look forward to your return visit! Bests, Jim
It's was a ok stay.. The appearance from the outside was just OK. The room was ok but could use a deep clean and dusting. Everyone was nice and the pool area very clean. It's right across from the Horse track if that interest anyone.
We went to visit the Hot Spring area of Arkansas and to use it as our home base. The people at the hotel were friend and always will to help in anyway they could. The rooms were very clean and the breakfast was out standing. The breakfast bar had a wide selection of foods for breakfast and the temperature was right for each selection. We greatly enjoyed our stay and would return to this hotel if visiting the area again.
Dear carolinee164, Thank you for choosing to be our guest and for your kind rating of the Best Western Winners Circle. It is always a great pleasure to hear directly from our guests. I'm glad that you enjoyed your stay. Please come back and stay with us again! Bests, Jim
This is an older hotel/motel, but it was clean and neat and the bed's were very comfortable. The staff was outstanding. It's closer to the race track than the Historic Downtown area, but it was a nice place to stay.
Dear 183janicej, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Friendly and very comfortable weekend. The bed was one most comfortable in a hotel. We were able to get around the city with the map given by the front desk and their recommendations for eating. Loved our stay. Hope to repeat this weekend when it is cooler and also with the horses are running on the track across the street.
Dear F1212LPlindar, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. We look forward to your return visit! Bests, Jim
We stayed in the "family suite"-- we were a bit nervous when we checked in as the motel was a bit run down and honestly, we NEVER stay in motels... we always go for nicer resorts and hotels. But we were traveling with 6 people and Best Western had a family suite so we tried it out. It was perfect! So roomy and spacious with lots of room for everyone. It was very clean and the beds were comfortable including the hide-a-bed. And it was super affordable... a great option for a family traveling with lots of kids.
Dear Erin M, Thank you for choosing to be our guest and for your kind rating of the Best Western Winners Circle. It is always a great pleasure to hear directly from our guests and I'm so glad that we exceeded your expectations. I'm happy that you enjoyed your stay, please come back and stay with us again! Bests, Jim
This is a popular location, and it always seems busy. There is a small swimming pool (which we did not use) and breakfast is available. We had to call housekeeping because the kleenex box was empty (a lapse by staff) but in general everything was satisfactory. It's an older motel, so no elevators, but we are still able to manage stairs. If you need a first-floor room, book well in advance. The further back from busy Central Avenue, the better.
My 2 friends and I stayed here in July and once again found this to be a great motorcycle hotel. They have a bike cleaning station and gave us a micro cloth for wiping down the bikes. Friendly staff, clean hotel and great breakfast. They gave us special treatment as Best Western Rewards members. We had a table and three chairs in each room, which was handy for playing cards at night. The pool was clean and well maintained.
Dear Daryl D, Thank you for choosing to stay with us on your recent motorcycle trip to Hot Springs, we appreciate your business! I want to thank you for sharing your experiences for we do feel like that we represent a great value in the marketplace. Please come back and stay with us again, for we love taking care of your needs. Bests, Jim
Rooms are modern and updated and facilities are top notch. Breakfast items were fresh and staff very attentive to customers. We were with a group of motorcyclists and the bike wash station and provided soap, and rags was a nice thought.
Dear Curtis W, Thank you for choosing to stay with us on your bike trip to Hot Springs, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we had everything that you were looking for. Please come back and visit again real soon. Bests, Jim
This hotel is our favorite place to stay in Hot Springs, AR. It is clean, convenient, and the hotel staff is the best! The rooms are comfortable and the free breakfast provided is very good. The breakfast staff make the experience fantastic as they are friendly and helpful. This is one of the best places in Hot Springs and we will be back to stay here again.
Dear rpnsea, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
Wonder place, clean, friendly safe hotel...We needed mom smoking and we never smelled the smoke from the smoking area at all!!! We really appreciate that, considering I have asthma...Accessible room was perfect!
Dear margarethY9413LC, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
We really had a nice day at this hotel. Everyone was friendly to us, from the lady who checked us in to the man who was weed eating the yard. The rooms are clean and well maintained and I believe that the mattresses are new, but if not new they are comfortable. I have decided to always look for a Best Western if there are other hotels in the area because of the level of customer service that every one of the properties I've ever gone to have given us.
Dear elizabethaP7960CR, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we met all of your needs. We look forward to your return visit. Bests, Jim
The folks at the front desk the breakfast bar staff housekeeping folks all were extremely friendly. The rooms were fresh and clean. Fitness center was clean. Fresh water and towels. Love Best Western.
Dear Sandra W, Thank you for your staying with us and for your kind words about your experience with us, we truly appreciate your business! We love hearing about our guests experiences. Please come back and stay with us again for we love to serve our guests. Bests, Jim
Very clean, very quiet rooms with comfortable beds. They have a nice pool, and a fantastic breakfast with great coffee. Super friendly locals on staff. My son wants to come back to this place any and every time we are in Hot Springs again.
Dear LDS219, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we met all of your needs. By the way, I like the way your son thinks! Please come back and visit again real soon. Bests, Jim
The staff was very courteous. The breakfast was great. Our only complaint was that the beds weren't as comfortable as others on our trip. Seniors might wake up with a backache. The room was very clean with a private balcony.
Dear hollylily, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
Nice clean room and a great breakfast! Would definitely stay here again. Staff was very friendly and offered assistance each time we interacted. Hotel was full, but service and quality were still very high.
Dear belindah172, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
This is the 2nd time we have stayed in this hotel and will defiantly stay there the next time we go back. Breakfast is great! Staff is great! Love the room! Internet and pool is wonderful!! No complaints!
My family and I had a wonderful time at this hotel. The breakfast restaurant was a plus!!! All of the staff was friendly and helpful. They all seem to enjoy their jobs. The location is close to all major attractions and the downtown area. We will be back!
Dear Yumeki H, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
The staff (Mary) upon checking in was very helpful and accommodating. The room wasn't the same as the pictures that was booked online. ( 2 King beds with separate living quarters. Instead it was a large room that shared hallway with another unit. Liked that it had double security, door outside & door to unit.) Upon arriving in the room, the temperature was on the warm side (set at 65). It never got cool in the room, but was comfortable during the stay. Housekeeping left dirty wash rag on shower rod from previous tenant but overall experience on cleanliness was satisfactory. Breakfast consisted of eggs,biscuits,gravy,potatoes,sausage,waffles,pastery items,cereal, along with coffee,milk,juices. The quaility of the breakfast was satisfactory. The pool was usable but had a lot of bugs in it. They claim to have pillow top mattresses, but the two in this unit was on the firm side. Overall experience is 8 out of 10.
Dear woundedchicken1997, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your taking the time to tell us about your experiences for we think that it makes us better. We look forward to serving you again in the very near future. Bests, Jim
Wonderful staff!! We choose this place because we took our small dog (16 lbs) and we were very pleased. We went during the 4th of July weekend and every hotel was quite expensive. We paid an average of $140.00 a night including taxes and pet fees (one charge of $25 per stay) If you don't care about pets, you should be able to find something better for that price.
Dear mariamD4407EY, We deeply appreciate your very positive review of our business. We are very pleased that you had a pleasant experience while being one our guests. It is always most rewarding to hear directly from our guests. Please come back and let us take care of you again. Bests, Jim
Stayed only one night while passing through but would have loved to stay longer. Nice, clean rooms with comfortable beds, a lovely pool and a wonderful breakfast room with delicious choices. Most of all, the folks here are wonderful. Only downside is that the WiFi was spotty, but otherwise a wonderful visit. Highly recommended.
Dear RPCyclone, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. I appreciate that you mentioned some of our staff, they really enjoy taking care of people and making sure everyone enjoys their time while they are here in Hot Springs. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
I was a little skeptical about staying at a motel style lodging place. Boy was I wrong! This place more than exceeded my expectations for the following reasons: 1. Room - The beds were so comfortable. The sheets were soft and excellent quality. The gentle hum of the air conditioner offered softly neutralized any possible outside noise. We didn't notice any. The bathroom had been upgraded to include a high shower head (my son is 6'8" and had no problems". Very clean. Excellent selection of TV channels and the internet was easy to access and provided great service. We had enough outlet to accommodate our multiple electronic devices. 2. The staff. We only met Tera at the front desk, and Donna in the breakfast area. Both were excellent representatives of Best Western. They were attentive to our needs and very helpful. Donna personally greeted guests and asked if they needed anything. She gets there early to cook and makes every effort to make you feel like a special guest. 3. The breakfast area. The room is set-up like a restaurant. The advertise hot food and that is what you get. The cinnamon rolls (see my picture) alone are a reason to stay at Best Western. They are homemade at the motel and covered in a wonderful glaze. If you want them warmer Donna will help you or you can use the microwave that is there. The biscuits were crisp and freshly baked. The sausage patties had been cooked on a grill and had great crust. Gravy was really very good and had no floury or roux taste that you often find. 4. The grounds were clean and very well maintained The only thing we regret about our stay is that we couldn't stay more than one night. We were in transit from home base (San Antonio) to Memphis.
Dear NiftyGrammy, WOW, we are honored by the outstanding review you posted about your experience with us! We always enjoy hearing about our guests experiences and this one is over the top. Thank you for sharing your perspective as well as for your business and we look forward to serving you again in the very near future. Bests, Jim
The hotel was very clean. The pool was nice and breakfast was good. The staff went above and beyond to make us comfortable. They were very knowledgable about the area etc. The rates were VERY cheap for this area. The rooms need to be updated but not terrible. Overall we would Def stay here again!
Dear shannonp357, Thank you for your kind words about our staff, I appreciate it. We are always glad to help...thank you for taking the time out of your busy schedule to tell us about your experience. Come back and visit us again real soon. Bests, Jim
Good rooms and employees were great! Room by the pool was very noisy until 10:30 at night. Breakfast was good. Convenient to downtown area and directly across the street from the race track. Would stay here again.
Dear jcm-ok, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we met all of your needs. Please come back and visit again real soon. Bests, Jim
Last minute decision to stay here and we had a good nights rest. Close to Rocky's Corner which is a gem in itself. Filling breakfast. Desk staff was very helpful in giving directions and recommending restaurants. Would stay again -
Dear Jackie L, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
when writing a review, I always leave room for improvement. Unless we keep striving to improve, excellent becomes average. Keep up the good work and I'll keep staying there. One of the features that I like most is the breakfast. The foods I like are there and it is easy to have breakfast and coffee before heading out to the convention center. I am running out of things to say, the trip was great and the stay was great.
Had a wonderful four days in Hot Springs AR, staying at this hotel. Decent rates, friendly, helpful staff. Centrally located close to local attractions. We don't travel much, but if we get a chance to return, we would have no problems staying at this hotel again.
My husband and I was celebrating our anniversary and stayed for 3 days, the room was a nice size, bed was comfortable, room was clean and breakfast was great. The staff at breakfast was very attentive. The only issue was the shower didn't work and the carpet need "stretched" it was buckling in several places. We would stay there again.
Dear kimkI3074LL, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
The staff was very friendly, the breakfast was delicious, the grounds seemed well maintained and all within walking distance of some great local spots. Overall this is the best value in Hot Springs, AR
Dear 647rodneyh, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
The room was clean. Some of the toweling was worn, bedspread had smudges. This was the only hotel room on our whole trip(4 hotels) which had a bathroom fan, bathroom heater(unneeded), and a night light. Looks like the mattresses were updated to modern style, but all other furniture is in a time warp except the outlet base lamps. Nightstands are 6 inches below the top of the mattress. Quirks: This is an older two-story hotel with no elevators. As an older building, not so much sound insulation; street, parking lots, and pool sounds carried through the walls quite well. We were tired enough from the drive to sleep through most of the noise, but not deeply. Beware of pedestrians darting out from between cars heading to and from the outdoor pool. Not all children are firmly held by parents or even accompanied across the parking lots. While you may have a parking place in front of your room on arrival, you will lose it as the hotel fills in the evening. Loading the vehicle the next day may be more challenging in the narrow parking places. Our room was near the pool and had 2 entry options- pool side patio, no sidewalks to anywhere, and the parking lot side. Mosquitoes entered our room and dined on one of us. For a king size room, this was tight finding space for both our suitcases at the end of a 12 day trip. (Business and pleasure.) Although the room had enough electronic outlets and charging options, the wi-fi the evening we arrived deteriorated from around 63% to 26%. This was truly the worst wi-fi the entire trip we found.
Dear monswall, Thank you for your rating of the Best Western Winners Circle. It is always a great pleasure to hear directly from our guests for we feel that it makes us better. Please come back and stay with us again so that we have the opportunity to earn a 5 circle rating next time! Bests, Jim
The reviews helped me chose this hotel. It was a typical chain hotel. The breakfast was typical food but The service of the two ladies were superb! That was $$$. They make your waffles. They made sure you know where to get stuff and clean up the table. This was the best!
Check-in and Check-out was o.k. If you don't like a lot of Outside Road noise and sometimes lots of motorcycle noise, don't book a room near the front of this hotel/motel....the outside noise was awful...hard to go to sleep with all that noise all night long! Internet was Very Slow!! Beds comfortable. Breakfast staff (Alisa & Donna) are really friendly and efficient....they seem to care about the customers. This Best Western's cleaning staff are very inefficient and lackadaisical in their work habits. They do not seem to care about getting their jobs done in a timely manner.
Dear Ann J, This is the second review you've left from your stay here. Once again, Thank you for your kind words about our staff, and for taking the time to tell us about your experience. Please come back and stay with us again on your next trip to Hot Springs! Bests, Jim
We arrived late after getting lost in getting to Hot Springs after sunset, but our room was very accommodating. I can see that the motel's location was designed for the horse racing arena across the street, but it was just as easy to reach the National Park straight down Central Avenue. Beds were comfortable, and wi-fi worked well, especially since my friend needed to connect for an hour in the morning with his office. Breakfast was well represented.
Dear Kerry R, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn that we are exceeding the expectations of our guests. We look forward to your return visit so that we can serve you again. Bests, Jim
The staff is great, the homemade cinnamon rolls (fresh daily), full breakfast and if that isn't enough the ladies running the breakfast room can give you the information on where to go and what to do in the local area as well, if not better than the Visitor Bureau. Go there, enjoy the scenery and relax!
Dear Pedro L, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Bests, Jim
The hotel was clean, the staff was very friendly, and Alisa and Donna go above and beyond at the free breakfast.. we travel a lot and this best western is by far one of the best I've stayed at. Even though it is an older property there was plenty of amenities
I booked the trip in advance for 2 queen beds and when we got there it was 2 double beds, the beds were very uncomfortable....the rooms where clean but after walking all day we were looking for some comfort
Very friendly staff and really clean rooms. We stayed here for two nights because we were going to Magic Springs theme park. Mrs. Donna was really nice and friendly and her food was amazing. I received a very good rate because I am a veteran. I would definitely stay here again.
Dear TroY H, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Thank you for your service and please come back and stay with us again. Bests, Jim
I tell everybody to stay here when at Hot Springs. Clean, friendly and safe for the family with its location. Love this place. Easy to check in and out. Never been in the pool but it was very clean. Breakfast is a must when you stay.
Dear Q7040GFmelissas, It was a pleasure to have you as one of our guests again and we hope to have the same opportunity often in the future. We appreciate your kind words about our facility, our breakfast, and how you enjoyed your visit with us. Thank you for your support and we look forward to serving you again very soon. Bests, Jim
Alisha made the breakfast even better with her sunny personality. We were there hunting for a house and stayed because we had points at Best Western. We were on the back side so it was very quiet. No problems with the room, the bed was comfy and the space was very adequate. The room was very clean and all the staff was friendly.The homemade cinnamon rolls were really good.
Dear Mary M, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Really nice Best Western with friendly staff. No elevators for 2nd floor rooms. Traffic is a barely noticeable in the back building but shouldn't keep you awake. Breakfast pastries are really good and you don't have to fight with the waffle makers because someone will do it for you.
Dear bderoulet, Thank you for your staying with us and for your kind words about your experience with us, we truly appreciate your business! We love hearing about our guests experiences. Please come back and stay with us again for we love to serve our guests. Bests, Jim
The wall next to the bed needed to be washed and or painted, very dirty. Lobby staff helpful and efficient as always. Pool and the area around it was very clean. There is no opening time posted for the pool so after breakfast my granddaughter immediately wanted to swim and the gate was not locked so we went right in. Not long after Lobby staff came out and wanted to know how we got in. Thru the gate!! Lol. It had not been properly secured the night before but after I offered to return at opening time they allowed her to continue to swim. Overall nice stay. I will be back.
Dear Allen N, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
I make it a point to stay at this motel any time I'm near the vicinity. They truly set the standard by which I judge all others. The people working here are happy and extremely helpful. Check in is more of a welcome to their place than a business transaction. The rooms are quiet and clean and the breakfast is conscientiously prepared and presented in a most professional way. The ladies are very personable and attentive to the guests.
Dear Dan H, We truly appreciate your very positive review of our business! We are very pleased that you continue to choose to be our guest and that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guests. Please come back and visit us soon and often. Bests, Jim
Staff Very, Very Professional and Polite. Room clean, fully stocked and beds were very comfortable. Buffet Breakfast was fantastic! Service Excellent! Central Location to all Shops. Ice Machine was a Big Plus.
Dear Dana M, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we met all of your needs. Please come back and visit again real soon. Bests, Jim
This hotel is located across from the Oaklawn Racetrack in walking distance. There are multiple restaurants nearby as well which makes this a perfect place to stay. This is an outside hotel meaning the doors open outside but this is not a problem. The rooms are spacious and the AC keeps the room very comfortable. The breakfast here is really good, Donna was running the buffet this time and she saw to everyone's needs including making the waffles. If you can get the homemade cinnamon rolls then you are in for a real treat, the best I have tasted. The television is Direct TV with a lot of premium channels, nice reception and modern set. This is our go to hotel in Hot Springs.
Dear dlwood, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guests. Please come back and let us take care of you again. Bests, Jim
We stayed 2 nights this trip. Hotel is great for the price paid. Breakfast is included and great. Alisa makes homemade cinnamon rolls every day that are fantastic. She also has eggs, sausage, potatoes, biscuits and gravy, waffles, yogurt, cereal of several choices, bagels and more. Coffee is great. We looked forward to Alisa's friendly face and great good every morning. Thanks Alisa
Dear Pam S, We truly appreciate your very positive review of our business. We are very pleased that you got to enjoy our staff, we think they are pretty great! It is always most rewarding to hear directly from our guests. Please come back and visit us soon and often. Bests, Jim
Normally I don't like hotel rooms that open directly outside however they have a privacy fence around the property and the set up of the buildings provides a safe feeling. The exterior and grounds are well maintained and the rooms were a good size and clean when we arrived. All of the staff were very friendly and quick to respond to any issues we had. We were in one of the back buildings farther from the office but also away from the busy street and the noise from passing vehicles. Everything is close so I recommend being toward the back. The pool wasn't open yet but was very well maintained. There is a motorcycle wash station and some rooms have little balconies with outdoor chairs. Breakfast is served for several hours, has a great flavor and includes home made cinnamon rolls and the attendants make your waffles. The staff in the breakfast area are great. Our room wasn't cleaned the 2nd day before we got back but housekeeping did check in just slightly after our return. We had one room with an issue with the fridge which was quickly fixed. The rooms are a little dark but other than the office chair were clean.
Dear everworkingmom, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Bests, Jim
Terrible rain the whole time there so wasn't able to see any of the sights. Instead just stayed the night and headed out in the morning with downpouring rain. Rooms are average and need updating. But their breakfast buffet is good as the staff actually help you and serve you if you need them to. They made my waffle and brought it to my table.
Dear franzeller, Thank you for choosing to stay with us, we appreciate having you as one of our guests! I'm sorry that the weather didn't cooperate during your time in Hot Springs, but that is a little bit out of my control. It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. Thank you for sharing your experiences with us for we feel like it makes us better. Please come back and stay with us again and maybe next time mother nature will cooperate. Bests, Jim
My husband and I just spent the weekend in Hot Springs to attend a friend's wedding. Picked this hotel from reviews on TripAdvisor. It was everything the reviews described and more. CLEAN, CLEAN, CLEAN!! It was great from when we first walked in the door. Mary at the front desk was so friendly, welcoming and helpful. Our room was very clean, nice and comfortable. We were told about the breakfast buffet the next morning which was to include homemade cinnamon rolls, hot food items such as eggs, sausage, biscuits, gravy, potatoes and more. After a great, quiet nights sleep, the breakfast was fabulous. The two hostesses, Alisa and Donna, were so accommodating....cooking waffles for everyone who wanted them...then delivering them to the table. They also checked on everyone to see if anyone needed anything. Truly the best we have ever seen. We will return to this hotel every time we visit Hot Springs. We have stayed in several Best Westerns through the years, but this one is a really the best of them alll. In addition to the above, the location is great....just a short distance from bathhouse row and a short distance from the lakes. We do not go to the Oaklawn racetrack, but it is literally right across the street. As my title says, I would give this hotel 6 Stars if we could. Don't miss out on this family friendly hotel !!
Dear dt1064, WOW, we are honored by the outstanding review you posted about your experience with us! We always enjoy hearing about our guests experiences and this one is over the top. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
This Best Western is the place to stay for the horse track and casino. It's across the street. If your alone the room with the patio is fine because it is kind of tight (small). Other than that for a more open room--larger in size get a regular or you and your better half will just keep bumping into each other. Rooms are fine--clean, beds good, bathroom good--the free stuff--ok, room rates pretty reasonable for out of season for the track--no races they end in mid April. Casino is a nice place to go--payoffs seem to be pretty good. The motel gets you free 10 dollars in free play, give the casino your e-mail address they top that with another 10 dollars in free play--for $20.00 each person in free play--that's hard to beat.
Full service breakfast was above and beyond. When we first entered the restaurant Donna greeted us with a smile, She made us aware of our options, home made cinnamon rolls and Danish. She cooked all of the waffles and served them to us. She cleaned up our tables as needed and refreshed our coffee and juices. She was helpful, friendly and great to visit with.
Dear sjhittlefish, Thank you for your kind words about your stay, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well. Maybe next time we will deserve your 5 circle rating. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
Best accommodation, friendly concierge, clean room highly recommended. Donna who is working at the Breakfast area has an excellent customer service skills always there to assist us made to order waffles to perfection, along with a full buffet no need to look for any other place next time we know we will be back soon.
Dear TripAdvisor Member, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
This hotel is centrally located with restaurants and entertainment within walking distance. It is an older outside hotel, but don't let that discourage you from staying here. The breakfast is awesome and the rooms are quite spacious and comfortable.
Dear davidwJ8880KJ, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we met all of your needs. Please come back and visit again real soon. Bests, Jim
Donna at the breakfast bar is wonderful! She is attentive to everyone, and makes sure we all have exactly what we need: hot coffee, hot food, and homemade cinnamon roles. She is very friendly and greets everyone with a smile. The breakfast was one of the best we've seen in hotels. There was a good selection of hot food, including sausage, biscuits, gravy, potatoes, and scrambled eggs. In addition, there was a good selection of cereals and juices.
Dear denisetinkel, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
Will come back to BW again next year (2018). We feel like home and employees are the NICE part of our family. Casino is in front of the Hotel and many places to take a drink and have fun, also to meet friends and make new friends.
Donna at Breakfast Buffet is the best very Friendly hard working and makes time to talk to her guest she does great job to be there alone and all the guest good job Donna and front desk staff is the best would recommend clean rooms feel safe
Dear Jason V, Thank you for staying with us, we appreciate your business! I also appreciate your kind words, especially about our staff, they try very hard to please everyone. I'm glad that you enjoyed your stay and we look forward to serving you again on your return visit. Bests, Jim
Best breakfast ever in many years of travel. The staff was very helpful and courteous. The quality and the taste of the food was superb. Wonderful choices, I'm not used to having such a selection. I wish more properties had breakfast like this.
Dear vickiem548, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we met all of your needs. Thank you for your extra kind comments about breakfast. Please come back and visit again real soon. Bests, Jim
I Would Like to give Donna A 5 star for her presence and outgoing service, always making me feel special and comfortable in the breakfast bar every morning. Also Tera at the front desk A 5 star for her smile and service, very helpful in every way and has great customer service and cares about her customers . Crystal the night audit auditor was very helpful. I highly recommend this place and kudos to their staff.
Dear lizE7047EG, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
My husband and I travel a lot and a few years ago we found this little gem. We love staying here and the staff is exceptional The breakfast Donna serves is not your ordinary meal. Her fresh cinnamon rolls are to die for plus she is the hostess with so much hospitality! Donna makes sure everyone is taken care of. She is a 5 star for sure.The rooms are always clean and they had new mattresses this time but the beds are always comfortable. Close to Oaklawn and downtown. We love eating at Rockys Pizza next door. Love this place!
Dear pjsplace5, Thank you for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
I love staying here. The staff is very friendly and treat you like family. The breakfast is great and the breakfast person is very friendly and does a great job keeping the breakfast stocked and fresh for each guest. Housekeeping does a great job insuring the rooms are fresh and clean for you. I will chose to stay here again whenever I'm in Hot Springs.
Dear Karyn J, I want to thank you for choosing to stay at our hotel this week. Your kind comments regarding our hotel is most appreciated. We appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thank you again for your business and we look forward to your return visit. Bests, Jim
This place is great, we stay here every-time we come to Hot Springs. Very motorcycle friendly, nice clean rooms and a huge breakfast with good people. but you need to make reservations early on holidays, because they will be sold out.
Dear Danny S, Thank you for your continued patronage and for your kind words about Best Western Winners Circle, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
Donna was fantastic keeping the breakfast room, food and was great company while working hard. I'll definitely come back. We enjoyed the fresh pasties and felt welcomed and not just a customer. I enjoyed the helpful attitude Donna had.
Dear Diane W, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
We believe this was a much older motel at one time but brought up to date in recent years. Clean room with all of the current amenities. Breakfast was outstanding. We have stayed at numerous Best Westerns' over the years and this had by far the best breakfast. Everything you can imagine for breakfast, was there. Donna went out of her way to make sure everyone had whatever they needed. The area was very clean, bright and cheerful. Outstanding .
Dear pennysuevt1, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Alyssa made breakfast extra special and the shower and beds were the bomb. Really enjoyed myself. All outside rooms, major plus for those of us that have tons of luggage. Every amenity was thought of. We enjoyed ourselves immensely. Kudos to the whole staff.
Dear Michele D, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing directly from our guests, thank you for your kind comments. Please come back and visit us again. Bests, Jim
This Best Western is very central. It is only about 2 miles to downtown Hot Springs, and only a few miles from the restaurants and attractions of Lake Hamilton. If you're a horse racing fan, it is literally across the street from the racetrack. My husband and I had a deluxe king room which was clean and comfortable. The hot breakfast is very good. Look for Alisa in the breakfast room, and she'll not only make you feel at home, but will give you good recommendations on restaurants and things to do.
Dear Patricia B, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
Room was clean. TV nice size screen. Working remote, A/C, Heating, hot water, refrigerator, microwave - everything was excellent. Could have used some plastic forks - but we got our own. 2 miles from downtown. We had a car - this was perfect.
Dear benettap2015, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
This is an old construction that has been maintained well. Rooms are clean with microwave and fridge. The workout room is small but adequate. Staff was very nice and helpful. The breakfast was billed as "a pretty good little breakfast," which was an understatement. It was one of the best we have had other than at a restaurant. There were homemade strudel and cinnamon rolls, cereals, waffles, eggs, biscuits, sausage, bacon. I was full and happy! It's right by the track and not downtown hot springs but it was cheaper than hotels in hot springs and only 5 minutes away from bathrow.
Dear Jessica H., We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Thanks, Jim
The staff at this hotel is just wonderful! So friendly and helpful! The hotel itself really needs to be updated but the proximity to Oaklawn makes it perfect! Rates go up substantially for certain events but that is normal and no big deal.
Dear PPriceTOsborne, Thank you for your kind words about your stay, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well. Maybe next time we will deserve your 5 circle rating. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
We stayed one night during the off-season in the suite. The room was very big, quiet and clean, perfect for the four in our family. Bathroom nicely stocked with razors and combs. Best part of the stay was the breakfast complete with super nice host and hostess and homemade cinnamon rolls that were delicious! Best breakfast by far of any hotel on our week-long trip. Would definitely stay here again.
Dear Mike B, I want to thank you for choosing to stay at our hotel this week. Your kind comments regarding our hotel is most appreciated. We appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thank you again for your business and please come back to visit us again. Bests, Jim
Very friendly and courteous staff, excellent breakfast selections from cereal, yogurt, bacon, eggs, to waffles. Alisa and Donna were very helpful at breakfast. Clean rooms, quiet location. Within walking distance from restaurants, and Oaklawn racing and casinos.
Dear lfennell79, Thank you for your kind words about Best Western Winners Circle, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
Very helpful and friendly staff. Has free wifi and also includes free HBO and Cinemax! Woman at breakfast was very helpful in traveling & site seeing advice. Women at the front desk helpful with our needs.
Dear Michael C, Thank you for being our guest and for your kind words. We truly appreciate your business! Every review such as yours confirms that we are a great value. Please come back and allow us serve you again. Bests, Jim
Clean room, comfortable bed, reasonable rates, near Oaklawn track, near downtown for restaurants, shopping and touring bath house row. Great hot breakfast with room rate. Older facility but still good place to stay.
Dear LaDonna S, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
This is our 6th year coming to this hotel for the horse races at Oaklawn Park. We've always been received with friendly, courteous staff. Save $$$ by eating at the full breakfast buffet, great food. We'll be back next year!
Dear kellysV3478AY, Thank you for your continued business, we truly appreciate you! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
We spent three nights in this hotel and I would like to say that the breakfast was one of the best we have had on our travels.Alisa who was there for two of the three mornings was so pleasant and helpful. She made sure that everyone who had breakfast was happy with what they got. The breakfast area was large and could sit many people. The whole area was spotlessly clean and had a large variety of foods both hot and cold and fruits.Thank you Alisa. We booked into this hotel based on the excellent reviews we had read on Trip advisor. Unfortunately apart from the great breakfast and breakfast room, the room we were given was not up to the standard we associate with Best Western hotels. The room and furniture was cramped and dated. When we opened the fridge door we found a pizza box with a half eaten pizza inside it and a box of sodas. There was food debris on the inside of the microwave door, plus no plastic drinking cups or coffee cups. We also found a man's bathrobe hanging on the bathroom door. We informed the desk. There was also a thick layer of dust on the chest of drawers and the TV. I know we all have a certain amount of dust in our homes, but this was thick enough to run my finger thru it. We moved rooms. On the second day our key didn't work as it was activated for one night, not three nights. On the third day, we arrived back at our room to find all the clean towels, hand towels and face washers on the tv stand and the cups had not been replaced. Apart from all the above I must say that the hotel was very quiet and central to Hot Springs and surroundings areas. If the cleaning staff could operate with the same level of efficiency as the breakfast area, this hotel would tick all the boxes.
Dear Carmen D, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We always like knowing about our guest experiences and yours is no different. Please know that your experience is not typical. If you are ever in town again I would like to invite you to come back and stay with us again and receive out usual "Best" experience. Bests, Jim
Donna was extremely nice hostess in the breakfast bar. Breakfast bar was good and above average I would say . Room was very nice and good location from downtown. I would stay here again if ever in the area.
Dear johnmV2296OA, It was a pleasure to have you as one of our guests again and we hope to have the same opportunity often in the future. We appreciate your kind words about our facility, our staff, our breakfast, and how you enjoyed your visit with us. Thank you for your support and we look forward to serving you again very soon. Bests, Jim
The staff is always friendly and you can walk to Oaklawn! Perfect location! It is pricey but the location is great! Free Breakfast is great and the ladies that work it are super nice. We have stayed here several times in the past few years and we will stay again in the future.
Dear B5460FFthomasc, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
We only stayed one night, but the people at the front desk were efficient and pleasant. The room was clean and the beds were comfortable. Alisa in the breakfast room was friendly and helpful, the God was good, and everything was kept clean and picked up. We will return.
Got in at five on Thanksgiving. Ashley was very friendly and gave directions to the room. Ground floor. Clean and neat, dated but well kept. Comfortable mattress, easy to get temperature regulated to our pleasure . Breakfast was typical for hotel fair but very well stocked and friendly staff seeing to needs of guest. Cleaning staff did great job of in stay care. Location very convenient to all areas of town. Price great of course I figure during racing season the prices would much higher.
My wife and I had a nice stay. When we first arrived the staff was very prompt and courteous. The husband and wife who cooks the breakfast are great. They always have fresh and tasty food. Every time we stay there it is always consistent. We have never had any problems with any staff members. They are always professional and kind. The Best Western is my favorite place to stay in Hot Springs.
Dear L2394TRstephenm, I want to thank you for choosing to stay at our hotel this week. Your kind comments regarding our hotel is most appreciated. We appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thank you again for your business and please come back to visit us again. Bests, Jim
The Family Suite was perfect for my daughter, 3 preteen daughters and myself. The location was ideal as well. Everything clean and comfortable and staff friendly and helpful. Breakfast had to be eaten in the dining area which can get quite crowded.
Dear Allen N, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
I chose the Best Western on my husbands recommendation. It was conveniently located and easy to find after dark. The room was clean and had conveniences beyond my need for just one night, however, the decor is somewhat dated. I had trouble connecting to the Internet but there was tech support available per telephone and the person was courteous and extremely helpful and I could actually understand him. I have plans to stay there again on my next visit to Hot Springs.
Dear globetraveler913, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. We look forward to your return visit where this time we hope to exceed your expectations. Bests, Jim
This is an older motel but definitely one of the best I've ever visited. The rooms were large & clean. The beds were simply great. One of my friends is planning to purchase a new mattress & has called to ask the make of the ones in our rooms. That's what she intends to buy.....enough said about the wonderful beds. It was very quiet. We were two rooms away from a busy street but there was no noise. Also, there was a group of bikers staying there but we never heard them. The staff was friendly & helpful. Breakfast was great! Be sure to try their home made rolls.
Dear Sandra W, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm glad that you enjoyed your stay, loved the beds as well as the location, and that you found everything to your liking. We look forward to you "gals" returning to have another grand time. Bests, Jim
Right in the heart of Hot Springs, excellent service at a very good rate. Clean and comfortable rooms, outstanding breakfast, happy and friendly guests. Front Desk staff went out of their way to correct a mistake I made by leaving an item in the room. The item was found and mailed to my home address the day of my check out.
Dear James L, Thank you for being our guest on your recent visit to Hot Springs, we appreciate your business! I'm glad that you enjoyed your stay and I really appreciate that you mentioned some of our staff for they do a wonderful job. I'm glad that they found the item you left and got it back to your right away. Please come back and visit us again real soon, we promise that we will do our best to take of your needs once again. Bests, Jim
I love old motor inns like this place. I also accept that the age of these facilities almost ensures that one will be disappointed relative to more modern hotel room layouts and furnishings. This property was consistent relative to those expectations. Exceeding expectations was the free breakfast, where the food was very descent and the service superb. Disappointing was the cleanliness of the room. Smelled smoky with a strong hint of pet urine.
Dear Dave B, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We always like knowing about our guest experiences and yours is no different. I'm sorry that we didn't exceed your expectations. I hope that the next time you are in town and need lodging that you would allow us another chance to do so. Bests, Jim
The motel is located across the street from the horse racing. The staff was friendly, and the breakfast was your average continental breakfast. The balcony door had some issue with the lock. The king bed was very comfortable.
Dear georgebJ512MN, Thank you for electing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing about our guests experiences, it makes us better. Once again, thank you for choosing us and we hope that you will come back and stay with us again in the very near future. Bests, Jim
Could not been more pleased with our stay at the Best Western Winners Circle..It is directly across from Oaklawn Park Racing and Casino.. The rooms are very clean, the bed was comfortable, the staff was really friendly and helpful.. They were ready to answer any questions about Hot Springs and very knowledgable.
Dear Sharon E, Thank you for your wonderful review of our business! Our staff works very hard to deliver an excellent experience in a friendly and courteous manner. Your experience validates our work, and we look forward to a return visit real soon. Bests, Jim
Alisa provides excellent service at breakfast and keeps everything fresh, clean and full. She has a great eye for detail. The entire staff made us feel comfortable and welcome. The room was clean, the hotel is centrally located to all of the attractions in the area
Dear Susan G, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! I also appreciate your kind words, especially about our staff, I know they try hard to please everyone. Once again, I'm glad that you enjoyed your stay and we look forward to serving you again in the very near future. Bests, Jim
This is a small town motel. The front staff was friendly but pretty busy to really give us additional information. The room was very large, clean but dated. The morning breakfast staff was very friendly and helpful. She treated you like family.
Dear Gary W, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. I sure hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
Our stay was made extra nice by the friendly breakfast attendant and the wide range of breakfast items. You might also want to pick up a brochure for Oaklawn gaming at the hotel for $10 free play (give them your email and get an additional $10 free play)
Dear MaMi1976, Thank you for your stay on your recent visit to Hot Springs, we appreciate your business! I also want to thank you for your kind words about your experience. If you find yourself back in town we would love to take care of you again. Bests, Jim
Stayed overnight! Very clean. The staff were super helpful! The free breakfast the next morning was absolutely fabulous. Every type of breakfast food was available. They made waffles fresh and hot for you and brought them to you! Special Thanks to Donna & Alisa!! We will be back!
Dear LIsa L, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! We love hearing about our guest experiences, thank you for your kind words. You're correct, Donna and Alisa are the bomb! Come back and see us again, for we would love to take care of your needs once again. Bests, Jim
We stayed 3 nights in Hot Springs to check out what's happening there, the history of the area and local attractions. The Winner's Circle is a good choice for staying in Hot Springs. It's convenient to many attractions, well maintained for an older hotel, friendly and courteous employees, reasonable rates and an excellent breakfast.
Dear Dennis R, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
Excellent friendly service that aims to please! Room was clean , bright and fresh smelling. Location was conveniently located to all facilities particularly casino. This hotel is high value providing a lot for your dollar. The breakfast is fantastic ! Our club will be back many more times!
Dear Thaddeus F, Thank you for choosing to stay with us on your recent trip to Hot Springs, we appreciate your business! I want to thank you for sharing your experiences for we do feel like that we represent a great value in the marketplace. Please come back and stay with us again, for we love taking care of your needs. Bests, Jim
It was a great stay in Hot Springs. Good food locations nearby with the casino across the street for those that enjoy that kind of entertainment. Lots of activity close by and down town is also nearby!
Dear R3720ICCarlosm, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
Would recommend to others without hesitation. Breakfast is better than any other. Good beds, clean rooms, great staff who are willing to help. Especially like the distance to local restaurants and the casino. It's safe enough in the area to walk to local food & drink.
Dear Cheryl H, Thank you for choosing to stay with us and for sharing your experiences with us. I appreciate this wonderful feedback of your time spent here! We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
We're on a 28 day road trip from New England, exploring both national parks and great golf courses along. We lingered a bit in Hot Springs. Initially I thought how could we have a great experience in a Best Western that was incredibly cheap? It was wonderful. We asked for a king bed. Got it. We asked to be back from the road. Got it. Laundry facilities? Yes. Hot breakfast? Yes. Clean? Yes. Say yes to this motel.
Dear Mary Lou R, Thank you for your positive rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon. Bests, Jim
My wife and I reserved a room for our first night. The hotel was very clean and biker friendly. All the employees were extremely nice. I was impressed with how clean the rooms and the grounds were. The free hot breakfast was amazing. Donna and Alisa were very welcoming and made us feel comfortable. We have stayed in many hotels throughout the years and this was one of the best. We left the second day and rode to Eureka Springs and after spending one night there we decided to go back to Hot Springs and stay two more nights. Thank you so much!
Dear Keith A, Thank you for electing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I love that you came back for more!!! We love hearing about our guests experiences, it makes us better. Once again, thank you for choosing us and we look forward to your return visit. Bests, Jim
From the first I felt this hotel cared about my comfort and wanted to make my stay a good experience. The check in went smooth and was handled in an informative and professional way. The rooms are sufficient in every way that counts: comfortable bed, clean, and a good sized. The motel is a short drive from the Hot Springs Park which is downtown Hot Springs, Arkansas.
Dear Robert A, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guests. Please come back and let us take care of you again. Bests, Jim
Our hotel room the plastic card on the bed had obviously been chewed on by a mouse. The ac/heater vents were nasty and had white powered looking stuff. One of the hand towels had a brown spot on it. The pillows on the king bed was a little bigger than a throw pillow and very uncomfortable. The breakfast almost makes it worth it but not quite. The two lady's at breakfast were friendly and even made my waffles for me and brought them to my table also she made gravy without meat for another guy. Also the breakfast was very good their sausage spicy but not overly so.
Dear Emily R, Thank you for your business, we truly appreciate that you chose to stay with us! We always like hearing directly from our guests, thank you for your comments regarding your experience while visiting. I hope that on your next trip to Hot Springs that you will choose to stay with us for we would love to serve you again. Bests, Jim
Decided to make a reservation online because of being pet friendly and great reviews. After we checked in and paid for our room, I asked where pet park was. She said oh you have a dog. You will have to pay a $25 pet fee. I had to make an additional credit card charge of $25 plus tax to pay for the "extra cleaning". I wish they would have cleaned the room before we checked in. The carpet and moldings need cleaning. I looked behind nightstands for outlet and there is a half inch of dust and dirt back there. We will not return!
Dear Lyn D, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business. We also love to hear about our guests experiences while staying here and yours is no different. Yes, we do charge a $25 cleaning fee per stay, not per night, and require you to sign the pet policy that we have in place. The cleaning fee is to shampoo the carpet and upholstery in the room as well as deep cleaning of the room once you check out. Not everyone travels with their pet and some people are allergic to pet dander. We want to take care of all of our guests needs. I'm sorry that there was a misunderstanding of the pet policy but on our website it asks you to contact us directly for details. If you come back to Hot Springs and find yourself needing lodging I hope that you will reconsider and give us another chance. Bests, Jim
Short 2 day visit......My husband and I really enjoyed our stay......the staff was wonderful especially the ladies at the breakfast bar, everything was delicious, wonderful hot coffee and clean.....thank you ??
Dear checktwice2309, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
The most outstanding thing of our stay at Winners Circle was the hospitality provided by the two people (husband and wife) who supervised the breakfasts. In my over 50 years of travel I have never seen two people provide such good service at a breakfast buffet. They offered to make our waffles and bring them to our table. I saw them put whip cream on children's waffles and how much that was appreciated by those children. These people were truly,truly OUTSTANDING!
Dear tim40622016, Thank you for sharing your glowing experience while staying with us, we love hearing from our guests! I'm happy that every aspect of your trip was over the top, you spelled it out very clearly! Thank you for mentioning our staff, they are great people and do a wonderful job of taking care of their guests. Please come back and stay with us again, we would love the opportunity to take care of you once again. Bests, Jim
This place is awesome. The room was clean, the breakfast was amazing. The staff was friendly and helpful. It was a little loud, but there were a ton of bikes, so I'm not sure there's any walls insulated enough to keep motorcycle noises out. We'd stay here again!
Dear Stacy M, Thank you for your kind words about Best Western Winners Circle, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
I can't say enough good things about this hotel. When my boyfriend got sick on our trip to the area, we had to quickly cut our camping trip short and book the nearest budget hotel we could find. With the Best Western rewards rate, we booked a room with a king-size bed for around $65 on a weeknight. Best freaking $65 we've ever spent! The room was clean, the bed was comfortable, and for the price the room was nothing short of luxurious. In the morning, there was a hot breakfast with a wide variety of good things to eat. Best Western earned two new fans with this hotel!
Dear Emily S, Thank you so much for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! I'm happy that you enjoyed your spur of the moment stay. Thank you for your kind comments and we hope that you will come back and stay with us again on your next visit to the area. Bests, Jim
This is an older style of motel where your car is parked outside your door. It is very well maintained and the room was very clean. Our room had a small frig, microwave,and coffee maker. Th grounds are well maintained. The pool was usable even in November (unseasonably warm this year). Several smaller touches around that I think would make a difference to certain types of travelers. They have a grill and picnic benches for long term renters, a "hog wash" for bikers, and a large parking area for those travelling with trucks or trailers. I've read some about the free breakfast here, in fact that helped push me to stay here. The attendant is very friendly and helpful to guests. She offered to make each guest a waffle and kept everything clean, stocked and still had fun with the guests. It is located across the street from the track, a couple miles from downtown, and on the main road so it's handy to everywhere. I'd recomend this motel.
Dear taraeire, Thanks for choosing to stay with us, we truly appreciate your business! Thank you for your thorough review and ultimate favorable rating. We always enjoy hearing about our guests experiences. Thank you again, and we look forward to a return visit so that we may serve you again. Bests, Jim
This was an impromptu trip with my mom and sister. We spent the weekend and absolutely loved the location as well as the room. I have to say I was a little worried when I pulled up because the layout is kind of confusing but was pleasantly surprised. The beds were very comfortable and the room was spacious. We even had room to pull the round table out from the wall and play cards. There was a little noise from the nearby highway but we slept just fine. The only thing negative was that the shower was difficult to figure out. We had to get a lesson from Mary at the front desk and she was so sweet. I will definietly stay here again and reccomend to friends.
Dear sbowie, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Thanks, Jim
“Clean room. Great breakfast and breakfast service staff!. Good locations, free parking, we felt very safe and the hotel is located at Central Avenue which is the Main Av. at Hot Springs. You can walk north or south & you will enjoy Arkansas & southern history.
Dear nmagaly4, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit with us. We look forward to serving you again very soon. Bests, Jim
Great hot Breakfast with superior waitress staff. The ladies had great personalities and were extremely knowledgeable of the area and events going on. Rooms were clean and comfortable. Great love location to down town Hot Springs. Pool looked great but we forgot our suits.
Dear Tina R, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Thanks, Jim
My husband and I took a spur of the moment long weekend get away to Hot Springs and didn't make reservations, which can be risky. But we found Best Western Winners Circle and what a win! The staff was friendly and very accommodating. Room was spotlessly clean and well maintained. We had a nice little balcony and sat out each evening as did most of the guests. It was very well priced and a great value! The included breakfast was freshly prepared, good selection and very tasty.
Dear ReRe1957, What a wonderful review!!! Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
We spent 4 nights at this Best Western. The staff was very friendly and helpful. We had the most contact with the housekeeping staff, and the breakfast ladies. We stayed at 12 to 15 Best Westerns during the last 3 or 4 years. The staff here were the best of all. They serve a full hot breakfast, including fresh homemade cinnamon rolls. So much for the diet.
Dear Robert C, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit with us. We look forward to serving you again very soon. Bests, Jim
Staying at the Best Western Winners Circle in Hot Springs, Arkansas last weekend was one of the finest hotel experiences I've had in a long time. Staff was extremely customer-oriented and friendly; willing to assist us with interests in the local area over and above issues concerning the hotel. Tera went out of her way to provide help wherever we needed it. Extremely well done!!
Dear fordnh25, Thank you for your recent visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
Excellent hotel for the price and location in Hot Springs. Excellent breakfast, with multiple items to choose from. You won't leave hungry there. Right across from Oaklawn Race Track and Casino. Multiple dining sites and vacation sites around Hot Springs for a family vacation.
Dear Payton L, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing about our guests experiences, thank you for sharing yours with us. Once again, thank you for your kind words and we look forward to your return visit. Bests, Jim
The staff at this Best Western are some of the nicest and most helpful people I've ever met. On a recent motorcycle trip to Arkansas I found myself stranded with a dead battery on a day when most of the motorcycle shops are closed. I was so grateful to the staff for all their assistance in helping me get back on the road to continue our trip. Thank you again and I cannot recommend a better place to stay while in Hot Springs!
Dear Mike T, Thank you for choosing to stay with us and for sharing your experiences with us. I appreciate this wonderful feedback of your time spent here! We never tire of hearing our guests comments about their stay. I'm sorry that you had the motorcycle problems but I'm glad that we were able to help you get it corrected and got you back on the road to continue your trip. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
The room was very clean, folks there were very helpful and friendly, especially the people in the office and breakfast , people in office went out of their way to help make stay comfortable. Girls in the breakfast were so wonderful , giving information of the area, great breakfast also. This was the best motel stay I have ever had.
Dear garyamiller53, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. I appreciate that you mentioned our staff, they do try hard to make sure everyone has a great time. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
THis was a very super hotel. Very attractive and well kept. The room was simply excellent. The staff was awesome and the breakfast was out of this world I would recommend this hotel to anyone in this area
Dear Mary D, Thank you for selecting us and for revealing your positive view of our motel with others. We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. Please come back and let us serve you again. Bests, Jim
The breakfast was our favorite part. Probably the best ever at a hotel. Customer service was the bomb. The two ladies couldn't have been any sweeter. Check in was simple and easy as well. Cheap and clean rooms although a little dated. Very convenient located to get to the bath house row, woodland gardens, the pier, etc. Would definitely come back!
Dear X3may, Thank you for continuing to choose us as your place to stay when visiting Hot Springs, we really appreciate your business! We love hearing directly from our guests and appreciate you mentioning our staff...they do work hard to make everyone's stay pleasant. We all look forward to taking care of your needs on every visit you make to Hot Springs. Bests, Jim
This was the best Best Western I've been to. They were friendly, helpful and had a wonderful breakfast. The breakfast lady was the best. Check in and out people were great and helpful. Casino right across the street for a few hours of fun. Great restaurants within walking distance. Will definitely go back. Spent 3 days there.
Dear Charlotte B, Thank you for staying with us and for your kind words about your experiences during your stay. Every review like yours helps us get the word out that we represent great value and caring service. Thank you again and we look forward to your next visit to Hot Springs! Bests, Jim
In town for a couple of days of fun at the Hot Springs Casino, a quiet and comfortable room was just what we were seeking for our gambling respites. Walking distance to the Casino was an extra plus. We dealt with Carol by phone prior to booking the room. She was like an old friend that we never met before. She knew almost all the answers and if she didn't know, she looked into it, including Casino and surrounding restaurant information. No extra payment to rent a microwave and refrigerator; they came with the room! Even though they were booked-up, our rooms were surprisingly quiet, clean and comfortable. The colossal free breakfast buffet was the best we've seen with great get ya' going food and coffee. We Highly recommend it and will see you again Carol and Best Western. the Duncans
Dear Duncan D, Thank you for choosing to stay with us and for sharing your experience with us. I appreciate this wonderful feedback of your experience! Thank you for mentioning our staff, they all work very hard to make sure everyone has a wonderful experience while they are visiting the area. We love hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
I have read the other reviews and can't believe they are talking about the same place. It was horrible. The room was so bad in cleanliness. There was 1 towel so had I had to get housekeeping to give others for the room. Then I had to use some of those to knock down cobwebs off the ceiling to walls. The door had an inch crack where anything could come under to the room. The walls next to the bed had stuff on them that I don't even want to imagine what it could be!! The room was dark. It was sprayed heavily with air spray as if to cover smells. Just disgusting all the way around. Needless to say my husband and I checked out. The positive was after having to talk to the manager on the cell phone of the desk clerk was they credited the room back to my bank card. I really wanted this motel to work out for us but I guess you don't always get what you want!!!!! ( Hope a lot of cleaning and maintenance comes along for this place)
Dear ShaZee61, Thank you for choosing us. We appreciate that there are many competitive businesses to ours and therefore we are delighted that you visited us. This is all the more reason why we are very saddened that you did not have the positive experience that you and all of our guests deserve. Rest assured that we will continue to strive to see that others do not have your regrets. Regarding your situation, I humbly ask that you provide us with another opportunity to validate that our reputation for the "Best" experience is deserved. Bests, Jim
I absolutely loved this stay. Staff were awesome. They made the check in process simple and quick. My room was very clean and comfortable. This is a perfect hotel for a weekend getaway. As a travel nurse I experience alot of hotels etc. this is by far one of the best in every way. Keep up the great work guys and thanks for helping make my weekend awesome!!!
Dear Ayager, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we met all of your needs. Please come back and visit again real soon. Bests, Jim
Wonderful hotel. The staff is exceptional. Housekeeping and dining room staffs were wonderful. The breakfast was a full breakfast (included with the room) and it was great. We highly recommend this hotel. It was clean, friendly, and safe for our motorcycles. Convenient location to major attractions in town. We will definitely stay here again.
Dear KARLA D, Thank you for your recent stay with us in Hot Springs, we appreciate that you chose to stay with us! I'm glad that you had a wonderful experience during your visit here. Thank you for pointing out our staff, they do try hard to make sure everyone enjoys their time here. Thank you again and we look forward to your return visit! Bests, Jim
Comfortable location. Great breakfast experience. The staff were friendly and helpful. The location of the hotel was close to the amenities we were attending. The hotel seemed to be a secure location in that there was a privacy fence set up and the hotel had security cameras.
Dear David Ray B, Thank you so much for choosing to stay with us, we appreciate your business! I'm happy that you found the location convenient, that you felt safe, as well as the staff friendly and helpful during your stay, we appreciate your kind comments. We sure hope that you will stay with us again so that we can have the same opportunity on your next visit to Hot Springs. Bests, Jim
The hotel staff was very friendly. The room was clean and the bed was very comfortable. The breakfast was good as well. Hotel was convenient to historic bath house row however not in walking distance.
Dear Candace R, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and please come back to visit us again real soon. Bests, Jim
We stayed here for just one night and discovered that they have a fenced-in dog area so we could actually let our dog off-leash and run. It was such a nice thing / the only hotel on our 18-day trip that had such a thing.
Dear frogperson, Thank you for staying with us on your travels to Hot Springs, we appreciate your business! We appreciate your kind words about your stay, we love hearing from our guests. The recent addition of the "Dog Park" has been a big hit. Thanks again for your business and we hope that you come back to visit us again real soon. Bests, Jim
I am very picky about motel rooms. I was pleasantly surprised when I saw this room. It was clean, and the bed was comfortable. It was a place I would come back to. It wasn't perfect, but it was the next thing to perfect for a home away from home. Friendly service from Carol and the staff, and a WONDERFUL breakfast! Yum. We'll be back!
Dear bluheron44, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
The location and exterior are looks good. But the quality of the room is not good. The room cleanliness is poor. Found hairs on the bed and pillow when I am check in. And I got another room looks bit more clean and in the midnight someone knock the door and he has the same key for same room and he complaint on the front desk and he got another room. Totally it was a bad experience with my family.
Dear Johnson J, Thank you for staying with us on your recent visit to Hot Springs, we truly appreciate that you chose us! I hate to hear that we didn't meet your expectations and that you were disappointed. Obviously, your experience is not typical, it appears the cleanliness of your room was not up to our standards or yours. It also sounds like that when you changed rooms that the desk clerk didn't change it in the system. We are sorry this happened and it makes us work even harder to make sure that it doesn't happen again. I appreciate your candid comments and hope that you will give us another chance if you are ever back in the area. Bests, Jim
We stopped for our overnight stay in Hot Springs. I have not stayed at Best Western in years and I was actually happy to have a clean room, not outdated and a great check in experience. Will definitely stay here again or check out other Best Westerns.
Dear TammyA0815, Thank you for your kind words about Best Western Winners Circle, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
Well appointed room with refrigerator, microwave, table for two, comfortable bed, and very very clean with outstanding staff. Breakfast includes scrambled eggs, hard boiled eggs, biscuits and gravy, waffles, fruit cups, yogurt, breads, cinnamon rolls, muffins, bananas, sausage patties, cereal, juices, and hot beverages. Driving up it looks like your basic motel with exterior corridors and close to the road so I was a little concerned as I am a light sleeper. However, I spoke with Carol at the front desk and explained my concerns and she took great care of me. The hotel actually has four buildings and she put me in the building the furthest from the road and I heard NO NOISE at all. The room was comfortable, quiet, and as mentioned before, very clean. It's the best non-suite hotel I've stayed at. For those visiting the NP, the hotel is too far for walking to it but there is a free parking garage in town near the park and the hotel is only 6 minutes by car from the downtown area making it very convenient for exploring Hot Springs.
Dear MJStrider, Thank you for choosing to stay with us, we appreciate your business! We know that you have choices and I'm glad that you chose us. I also want to thank you for taking the time for writing this review about your wonderful experience while here, it's a glowing review that I will definitely be sharing with my staff. I'm glad that you enjoyed the location, the clean comfortable room, as well as the Hot Breakfast Buffet breakfast. Our staff is great and we feel like we represent a great value to our guests. Please come back and stay with us again for we would love to take care of you again. Bests, Jim
Great staff here in Hot Springs ,Ark. I remember the a nice lady ,Donna whom made and served us breakfast every morning , she has to win the polite award , A + breakfast and service . The rooms are well laid out and clean , staff went beyond just a job and exceeded my expectations , highly recommend staying here .
Dear Marlies R, Thank you for your staying with us and for your kind words about your experience with us, we truly appreciate your business! We love hearing about our guests experiences. Please come back and stay with us again for we love to serve our guests. Bests, Jim
Good location, great staff. I will be back, really enjoyed my time. Well except for hearing my neighboring room having s hit too much fun if you know what I mean.. lol buy regardless I can live with that
Dear randallallan45, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. I hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
The rooms were very dated and worn; however, the beds were very comfortable. The staff was very helpful and kind. The walls were thin and the outside noise was noticeable. I must say that the breakfast was pretty good and the breakfast ladies so enthusiastic and helpful.
Dear BeeLee329, Thank you for electing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing about our guests experiences, it makes us better. Once again, thank you for choosing us and we hope that you will come back and stay with us again in the very near future. Bests, Jim
Was a very nice room,,bed slept great,,,,clean,,,,,,i loved that they had a doggie park where you could let them run around without a leash.....great breakfast,,,,,friendly staff,,,you can go wrong here folks,,great room for the price.
All was good. Best pizza within walking distance. Had my very picky friend with me and she was thrilled. It is just across from the casino and race track, so I plan to go back in the spring for horse racing.
Dear Elaine S, Thank you for choosing to stay with us, we appreciate your business! I'm glad that you shared your experience with us, we love hearing from our guests. If you find yourself in Hot Springs again and needing lodging we sure hope that you will stay with us again. Bests, Jim
Best continental breakfast I've ever had. Service was great. But the beds and pillows were pretty bad. It's right off central avenue and closer to the National Park than others, so the road is very busy and loud. If you're staying in Hot Springs, go down to the La Quinta Inn. it's further away from the hustle and bustle, near some good restaurants.
Dear Sleepymoose88, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. I sure hope that the next time you are in Hot Springs that you will reconsider and stay with us again. Bests, Jim
Spent 2 nights here in September while we dug for quartz crystal at a nearby mine. Staff was friendly, Breakfast was fantastic! Great fenced doggie area and decent rates. Make sure to go next door to Rocky's Corner for Pizza that is to die for! Ask for a room away from the front of the motel. Unless you want to hear road noise from the 4 lane highway all night. Carpet was ewwwww! Our room needed a full remodel honestly. Probably won't stay here again.
Dear Emily J, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. I sure hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
This was our second time staying at this hotel. We love the staff especially the breakfast staff. It was nice to see them again. The staff was very helpful and very nice. The room was clean and comfortable. We will be back again next year for a stay.
Dear slmickey94, I want to thank you for choosing to stay at our hotel this week. Your kind comments regarding our hotel is most appreciated. We appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thank you again for your business and please come back to visit us again. Bests, Jim
Alisa makes the best hotel breakfast I've ever had. Motel style rooms withbig windows, right next to a cool Chicago themed bar called Rocky's and other things to do in Hot Springs, and the ethernet works!
Dear drummerguy26, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Came to Hot Springs to enjoy a nice weekend of relaxation and spa. Was informed WHEN I ARRIVED that a biker rally group was staying there as well. Nothing but noise, loitering, and too many excuses from hotel staff. Staff was friendly & nice. Cleaning staff was rude (did not acknowledge or speak). Breakfast was good. I will take my business up the street next time as I have done before. I TRIED IT :)
Dear MrsMarsMS, Thank you for your recent stay at our property as well as your review of our business. We are very concerned with the experience you describe. Rest assured that all reviews, especially critical ones, are treated as top priority by me and our staff. We owe our very existence to how our guests regard us. We will continue to strive to make everyone's experience the best it can be. If you are ever in town to visit again, please give us another try. Bests, Jim
Very busy, attractive hotel with a wonderful complimentary breakfast. It is so nice to meet staff who actually seem to enjoy their work. We will not forget this hotel on our next trip to Hot Springs, AR
Dear Gale L, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Bests, Jim
I stayed at winners circle on a friday night and they were hosting an Indian motorcycle gathering- about 50. The staff was well organized for them & the breakfast was busy but well run by expierenced staff. The food was better than most breakfast bars i've gone to. The hotel was era 1960's - a little worn, but clean & pleasant. I'd stay there again.
Dear Kevin S, It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about our facility, our staff, and how you enjoyed your visit with us. We look forward to serving you again very soon. Bests, Jim
This was a great Hotel and the staff were very helpful and so kind, always smiling and glad to assist. we had several artist staying st the hotel for the Festival of MAgic, all enjoyed and complimented on the friendliness of the staff.
Dear Maxwell Blade & Staff, Thank you for trusting us with your recent needs for lodging here in Hot Springs! We know that you have many options and appreciate that you chose us. We thoroughly enjoyed taking care of you folks, they were a joy to deal with. I'm glad and happy that everyone enjoyed their stay and we look forward to many other opportunities in the future. Once again, thank you for choosing us. Bests, Jim
We really enjoyed our 3 day getaway to Hot Springs. The Best Western Winners Circle was a delightful surprise. The beds are comfortable an the staff was very helpful. The breakfast is made fresh every morning by a caring, friendly hostess. The location is central so you can go 2 miles to downtown or 5 miles to Lake Hamilton it is across the street from Oaklawn, which we walked to. On the way to Oaklawn we found Rockys Pizza and it was so good. Great 3 days! We will be back!
Dear pjsplace5, Thank you for selecting us and for revealing your positive view of our hotel with others. We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to your return visit. Bests, Jim
The best western located in Hot Springs, is appropriately named. Staff at check-in was very courteous and willing to get us checked in quickly. Rooms were wonderful! The bed slept great. The breakfast was the best.
Dear rochelleb91, I want to thank you for visiting our hotel in Hot Springs this week. Your comments regarding our hotel is most appreciated. We appreciate you sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and please come back to visit us again. Bests, Jim
The cinnamon rolls are made daily and they are wonderful!! They have scrambled eggs, waffles, sausage, biscuit & gravy, cereal, oatmeal, fruit, juices, milk, just about anything you could want. The lady that runs the breakfast is very friendly and on top of things. She's constantly making sure everything is replenished and cleaning up...can't say enough nice things about her.
Dear melanieblueeyes, Thank you so much for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! I'm happy that you thoroughly enjoyed the Hot Breakfast Buffet as well as our staff. Thank you for your kind comments and we hope that you will come back and stay with us again on your next visit to the area. Bests, Jim
Some people have told me that places like Best Western, Super 8 and the like, are now franchised out to individuals, not sure if its true but it would explain the huge differences in quality, cleanliness and service depending on where you are. My review on the Super 8 in Jackson Mississippi was where I really noticed what was going on and that you can no longer rely on a hotel Brand Name to give you confidence in the accommodation. Torn bed skirts, overused furniture, and suspect cleanliness seem to be the norm these days and please check to make sure your bed sheets have Actually been changed for clean ones and not just straightened up after the previous occupant. What really bugs me is that when you talk to the staff, they all seem to be saying that they keep reporting this stuff to the management, but nothing ever gets done. So to clarify, generally speaking HouseKeeping staff are nice friendly and helpful but we should all send a message to Management, whomever they are that its not acceptable. With regard to this particular establishment there was no Horse racing on in Hot Springs and it was fairly quiet, Breakfast was better than most as you actual got some hot food, Shame about the plastic cutlery which you would expect from a roadside sandwich truck not a "Best Western" in prime position in a tourist town, yet it seems they still did not have enough staff to make sure that my sheets were properly changed, those staff that were there did their best to make it work, top marks to them, but when management does not seem to care about basic standards and presentation???? Check it out before you book and pay. Pro: Bikers can park right outside the room.
Dear donald p, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. I sure hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
This Hot Springs location does not live up to the Best Western chain. Teresa at the front Desk was the true example of southern hospitality. Our room was clean but nothing spectacular. The problem began when we were called home before our stay ended. While checking out, we asked for a refund on the night we were not able to stay. Teresa was as sweet as she could be and mentioned that she would have the owner call upon his return. No call came. I called the hotel a couple of days later and talked with another nice person who promised I would receive a call from management asap. No call came. I called hotel again to tell my story once again. Another nice front desk person promised to relay my message. Finally over a week later, I was able to talk with someone in management who couldn't have been any more rude and unprofessional. Needless to say, I was charged for the night I could not stay and had to endure very crude and rude service to learn that fact. I wouldn't recommend this place because it certainly isn't a 'winners circle".
Dear Aj L, Thank you for choosing to stay with us, we appreciate your business! The reservation you made was during an extremely busy time for us, that is why when you made the reservation we required a 2 night minimum length of stay and you agreed to do so. As you mentioned, you chose to leave early from your stay, that is why Teresa told you that she couldn't refund the 2nd night. You wanted to talk to the manager and she did call you but she got no answer. I'm sorry that you are unhappy and I truly hope that you will consider staying with us again the next time that you visit Hot Springs, we would love to have you as our guest again. Bests, Jim
This Best Western ha s a traditional motel layout, with rooms opening directly on the parking lot and stairs to the second floor. However, the property has been well maintained with new bathrooms and mattresses. The result is a very comfortable room although the furniture is a bit dated. Breakfast is a big draw: the two ladies running the operation are exceedingly friendly as well as efficient and run a tight ship, pumping out homemade cinnamon buns, cooking waffles for you, and constantly replenishing the eggs and other hot food, as well as cleaning tables and busing dishes. The result is far better than the usual hotel breakfast. We especially appreciated the very competitive room rate. While the restaurant sits toward the eve of town, it only takes a few minutes in a car to reach Bathhouse Row and the other sights.
Dear Wanderlust777, Thank you for choosing to stay with us and for sharing your experiences with us. I appreciate this wonderful feedback of your time spent here! We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
Was great love the city great history best bath houses I have been to Best Western location was in best location. We had friends stay in room next to us that was nice. Would tell all my friends about where to stay in Hot Springs, Arkansas
Dear Nancy D, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
Stayed recently for 3 nights! Room was clean, bed was comfortable, and breakfast was amazing! And its complimentary! Room had a mini fridge and microwave in it which came in handy. The pool was clean although I didn't get the chance to enjoy it. Staff was friendly. It is central to all attractions in just a short drive.
Dear 274caseyp, Thank you for choosing to stay with us and for sharing your experiences with us. I appreciate this wonderful feedback of your time spent here! We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
This hotel staff is phenomenal. .Ashley at the front desk was so helpful.Donna for breakfast makes the food look so appetizing, her smile and demure makes the Customer so at ease..the environmental staff made sure that our sheets were clean and our room was immaculatant. The pool guys cleaned the pool in a timely manner. The heating in the fitness area was overwhelming, but Ashley fixed that.. there is a place one block down with great service and good food. I ENJOYED my stay..Thanks a lot..
Dear Myra C, What a wonderful review!!! Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
My husband and I stayed here with our friend and 12 of her students from Honduras. Everyone at BW was very helpful. Thank you to the ladies at the front desk for help with wifi, towels and information. Especially, thanks to the lady who helped us all with breakfast. Great place to stay. Clean and comfortable.
Dear Cyndi W, Thank you for your recent visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
This isn't the fanciest of places to stay, but it's one of the most inexpensive hotels in the area and close enough to bathhouse row. It had all of the amenities I needed for a quick weekend stay. I didn't realize it was a motel (my fault) until I got there, so there was a little noise at night (other guests pulling up and parking with their radios blaring). You get a full meal at breakfast and the front desk personnel were friendly.
Dear BonBon Travels, Thank you for your recent stay with us, we truly appreciate your business! We love hearing about our guests experiences, thank you for sharing yours with us. Please come back and visit us again real soon for we would love to take care of you once again. Bests, Jim
We Love staying at Best Western in Hot Springs . Always great friendly staff. Breakfast is always hot and great. Rooms always clean and fresh. Parking lot always clean not trashy. Got lots of room to park your vehicle and trailor
Dear Sandra W, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit with us. We look forward to serving you again very soon. Bests, Jim
Great place to stay. Friendly very helpful staff. Don't miss the homemade cinnamon rolls and waffles! Rooms are very clean and comfortable. Staff is knowledgeable of the area. We will stay here again.
Dear Gene S, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Thanks, Jim
We stay at the BW Winners Circle every year during the Hot Springs Bike Rally. The staff is friendly, room are clean and service is top notch! We always enjoy the ladies that assist with the breakfast bar, they are courteous, friendly and make you feel right at home! Enjoy your stay.
Dear Nicky M, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing about our guests experiences, thank you for sharing yours with us. Once again, thank you for your kind words and we look forward to your return visit. Bests, Jim
The only thing this place has going for them is their staff. Their staff are WONDERFUL! We booked this place according to Trips reviews and boy were we disappointed. The room was filthy and when we woke up, there were BUGS in the sink crawling all over. We thought they were fleas but the front desk lady said they were nats? She graciously knocked off 20 for our room....really! This was our anniversary and only chose it due to the reviews!!!!!!!!!! Never Again
Dear cookiejo44, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We always like knowing about our guest experiences and yours is no different. Please know that your experience is not typical. If you are ever in town again I would like to invite you to come back and stay with us again and receive out usual "Best" experience. Thanks, Jim
Great service and staff from the front desk to housekeeping to the breakfast area management. Every staff person we encountered was helpful and friendly. We have stayed here before, but this was the first time for us to bring our two small dogs (both <30 lbs). I had trouble finding pet service before we left out of town. I called Best Western Winners Circle to see if they accepted pets and was told yes, and that they even had a new dog park. Our dogs loved the dog park. It was nice to be able to let them run a little after being stuck in the room for a couple of hours. I recommend this hotel to anyone traveling to Hot Springs. You can walk across the street to the Oaklawn Casino. It's a short drive down to Bath House Row. If you are traveling with pets, they will love it!!
Dear jenalc2016, Thank you for continuing to chose to stay at our property while visiting Hot Springs, we truly appreciate your business! Thank you for all of your kind comments about our staff, I know they try really hard to make sure everyone enjoys their stay. I'm so happy that you were able to bring your small dogs with you on this trip for we know that they are part of the family. I hope that the recently added Dog Park was a nice place for them to run off some energy without having to be on a leash. Please come back and visit us again for we love serving our guests (our furbaby guests too). Bests, Jim
I'm writing this review as I sit in my car at 2:30 in the morning because though we asked for a non smoking room, the front desk put us in the smoking lounge. To add insult to injury, I would swear housekeeping just made the bed over the last guest's bed linens. Completely wrinkled sheets and pillow cases. Apparently this was the last room available when we pulled in an hour ago. At least Hubs will get a few winks... This hotel is all show, and the view is disgusting.
Dear Lucy P, Thank you for choosing to stay with us, we appreciate your business! I'm sorry that you are confused on how you got a smoking room. The reservation that you made online specified that you wanted a smoking room, therefore, that is what we saved for you. We are typically very busy on holiday weekend so we didn't have anything else to offer you. By looking at your past reviews of other motels, this isn't the first time this has happened to you. When you make your reservations online be careful to pick out a non-smoking room if that is what you prefer. Once again, thank you for choosing us and we hope that you will choose us again the next time you are in town. Bests, Jim
We were only at this hotel for a night. The staff was excellent. Very helpful and guided us to places for dinner easily. Breakfast was great and lady who served breakfast was very friendly. The room was average and needed some updating, but for us it was just a stop on the way home for a night. So we didn't spend much time there other than to sleep. The neighborhood seemed a little sketchy but the property as gated and locked.
Dear Amy F, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated and I'm glad that you enjoyed your stay in Hot Springs. Thanks again for your business and we look forward tor your return visit. Bests, Jim
I would have given it 5 stars but it is a little dated, other than that it was great. The location is just minutes away from downtown and minutes away from the lake. The staff was great, the Breakfast was great, the bed was comfortable.
Dear Morgan P, It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about our facility, location, and how you enjoyed your visit with us. We look forward to serving you again very soon. Bests, Jim
We stayed in the Best Western Winners Circle on 08/26 & 08/27/2016. The front desk staff Friday was great, breakfast the next morning was amazing!!! (Those ladies do a great job!) Checked out on Sunday and started the drive home. Got about 4 hours away and realized I left my diamond earrings in the nightstand. Called immediately and the lady working the front desk told me she could't leave the office to go check but housekeeping had already been through, and would have logged them in, the General Manager should return my call the next day. After multiple calls the GM tells the front desk associate to tell me she's not responsible for what I left in the room. I'm not sure if she stole them or housekeeping, but all I've been told multiple times by them and corporate is they aren't responsible for what I left. (Very true, but as soon as I realized my mistake I tried to get it taken care of). Other than that - the room was good for the price! Great breakfast, short on towels, but they gave me extras when I asked. Trash cans had no trash bags and the toilet paper holder was broken and on the floor, but for the price - we couldn't really complain. Main complaint is the manager and the "not finding" of my diamond earrings.
Dear Julie T, Thank you for your recent visit to our property, we appreciate your business! After visiting with you on the phone several times I'm very happy to hear that you found your misplaced earrings. Thank you for your feedback for we love hearing about our guests experiences. I hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
Very clean, neat and super friendly, helpful staff. Recently updated rooms - looks old from the outside but is nice and clean and the beds are awesome. Centrally located and easy to get to places. Really great value.
Dear Brent B, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. I appreciate that you mentioned some of our staff, they really enjoy taking care of people and making sure everyone enjoys their time while they are here in Hot Springs. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
Most hotel staff very polite and helpful, excellent breakfast and service. Very comfortable bed, and clean room. unable to lock bathroom window- at ground level, but braced a wooden clothes hanger in slot to secure. All in all, we were there to visit family for a short vacation. We had a great time, and would stay in this hotel again.
Dear Georgia C, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guests about their experiences while visiting us. Thank you for continuing to stay with us and we look forward to your return visit. Bests, Jim
Great location. Directly across the street from the race track and casino. Not a high end hotel but a great value for $75 a night. The breakfast is good. Not packaged pastries and coffee but sausage, eggs, biscuits and gravy, potatoes, cinnamon rolls, etc. Room was clean with comfortable bed, fridge and microwave.
Dear bcweath, Thank you for your business, we truly appreciate it! I'm glad that you enjoyed your stay, especially the Free Hot Breakfast and that staff in there. They really are a great team and work hard to please everyone. We look forward to your next visit to Hot Springs so that we may serve you again. Bests, Jim
The room was very clean. We had a little trouble with the front door and they were other there within minutes to fix it. The breakfast was cooked by a lovely couple the lady's name was Alisa. They were very sweet and helpful. One of the best hotel breakfasts we have ever had and we travel a lot. Lady at the front desk was very sweet as well.
Dear cweeter74, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
Our experience here at the Best Western has been exceptional. Clean room, heated bath area, fantastic breakfast. Donna even makes your waffles for you. The only hotel that had hot tea available. Would recommend this hotel if your in the area!
Dear Michele S, Thank you for your kind words about Best Western Winners Circle, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
We were very surprised to see ANY hotel with 2 doors to the room. Plus a window in the bathroom! Room was clean. The only thing I would like to see...again in ANY hotel or resort is when one has a king size bed, king size pillows would be nice. Too many "little" pillows to try sleeping with.
Dear Carol H, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. I'm agree with you on the pillows, I'll check into BW standards to see what I can do about it. Thanks again for your business and please come back to visit us again real soon. Bests, Jim
Loved this hotel from check in to check out, very helpful staff. Donna at the breakfast dining was awesome. I had read negative reviews of this hotel and was worried about it somewhat. But those reviews that I read are totally unfounded, do not pay attention to them. this is the place to stay in Hot Springs!! I will be back!! Thank you everyone that works there!!
Dear MaryRuth555, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
Loved the size of the room and the two king sized beds as we were vacationing with our two daughters age 18 and 21 and needed the space! The mattress on one bed had a low spot, but the rooms were very clean. The hot breakfast was fantastic and the attendants for it above expectation. Extremely good value.
Dear Dejuanna B, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing about our guests experiences, thank you for sharing yours with us. Once again, thank you for your kind words and we look forward to your return visit. Bests, Jim
So what is up with motels not having blankets anymore? This is my only complaint. I sleep better in a cool room cuddled up in a blanket. The last two places we have stayed used two sheets with a very thin blanket between them. I was cold all night. No I didn't ask room service for one since it was very late when we got to the room. A simply blanket in one of the drawers would have been very appreciated. As always the best reason to stay here are the ladies that host the breakfast. You really feel like you are at your grandma's house where they are continually checking to make sure you have enough to eat. This trip she brought around fresh biscuits to all the tables. I am on a special diet and she was very concerned that I didn't get enough to eat. This puts the Winners Circle in first place with me!!
Dear talihinagal, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. We do have a duvet type quilted blanket on every bed between the two sheets. Additionally, we have more blankets available at the front desk 24 hours a day. If you call the desk we are happy to bring one to you, your comfort is the reason we are here. I sure hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
My room was getting shabby. It looked like the door had been sprung, plus always took 2-3 tries to unlock. Soap bars were a thin 2 x 2 inches. Towels worn. Garbage not removed from room daily. To finish with the aggravating part, Best Western has barraged me with emails that, to unsubscribe, can take up to 7 days. Really?? The better part was the friendly woman in charge of the breakfast bar, though the food selection wasn't as good as at the Hampton Inn or Comfort Suites. Plus, if you have a second-floor room, know that you'll have to bring your luggage up a staircase.
Dear kehoedds, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and please come back to visit us again real soon. Bests, Jim
Family suite was huge and just what we needed after a long, fun-filled day in Hot Springs. Room was very clean and comfortable.Staff members were very helpful and pleasant. Breakfast was awesome! Location is great, too.
Dear Sendai Y, Thank you for your kind words about Best Western Winners Circle, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
Loved the hotel from start to finish. Staff was very polite and courteous. It was well maintained, clean and comfy. Pool looked amazing..breakfast was beyond expectations! Good price and good location....far enough to miss the down town noise but only minutes away from the down town fun!
Dear Kristie K, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff, facility, location, and how you enjoyed your visit with us. We look forward to serving you again very soon. Bests, Jim
mistake was made and they booked us for the wrong night for 2 rooms and charged us. Called and was refunded but they would not book us for the correct nights due to a 2 night min stay. Said a manager would call me, after 3 calls one called me back and said she would talk to the owner and call me back. Still a week later no call back. VERY DISAPPOINTED
The staff are very helpful and go out of their way to help you in any way possible. Breakfast was excellent and employee that cooks and serves was awesome! Thank you for a great stay. We checked out after 1 night but decided to stay an extra day and checked back in. They were again very helpful and we enjoyed our stay at Hot Springs!
Dear Robin K, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
We stayed here while in Hot Springs. It's across the street from the race track and casino and next door to Rocky's restaurant. The hotel was clean and appeared pretty full. Even though it was full it was pretty quiet. The only thing I wasn't fond of was the traffic. It was sometimes hard to get in and out of the place because of the heavy flow of traffic but there is nothing they can do about it. They also have a pool available and a separate building where they serve breakfast. Overall a good experience.
Dear Shellyb77mac, Thank you for electing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! We love hearing about our guests experiences, it makes us better. Once again, thank you for choosing us and we hope that you will come back and stay with us again in the very near future. Bests, Jim
The hotel is in a great location. The room was very clean and comfortable. The beds were quite comfy. The pool area was nice and clean. The continental breakfast was fantastic, even homemade cinnamon rolls! Elisa and John in the breakfast room were fantastic. They were very warm and welcoming, also very helpful. They are very knowledgeable about the area and so willing to help in any way they can. Our stay was fantastic. I would recommend anyone to stay here. We will definitely stay here when we come back!
Dear jcakes30, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We also appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and please come back to visit us again. Bests, Jim
We visited from July 29-Aug. 1, 2016. The facility / grounds were clean and well kept. The lady at the front desk was welcoming and pleasant. The check-in process was quick/easy. Our room was clean and spacious. The bed and pillows were very comfortable. The breakfast at the hotel was great! Fresh food. Great selection of hot / cold items. Everything is clean and organized. There were 2 ladies working the breakfast hall that were phenomenal (Donna & Alisa). They make you feel like family during your visit. They are constantly working and catering to everyone while cooking and cleaning all at the same time. Their work ethic and southern hospitality blew me away... We will definitely be back to this hotel on future trips to Hot Springs!
Dear LisaMO19840, Thank you for choosing to stay with us, we truly appreciate your business! I appreciate that you mentioned our staff, they do work very hard to make sure that everyone enjoys their time here. Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
This is the 3rd time I have stayed at this Best Western and each time has been better and better. We decided to bring our dog with us this trip and although their pet policy states 25 pounds as the max, when I called and asked about it the manager made an exception for our 40 pound border collie. All of the staff were very friendly and accommodating. The room was nice and clean and the bed was very comfortable. They even have a double gated grassy dog area where the pups can play off leash! Breakfast was good each morning and the lady who tends to the breakfast area is SO nice and helpful. We loved our stay at the Best Western!
Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! We love repeat guests! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your continued business and please come back to visit us again real soon. Bests, Jim
Never have we had a bad experience at this Best Western .Very caring and courteous staff !! Rooms are always clean and breakfast is totally awesome ! Very happy and never have to worry about something going wrong .Love the Rewards program too.
Dear Barbara T, It was a pleasure to have you as one of our guests again and we hope to have the same opportunity often in the future. We appreciate your kind words about our facility and how you enjoyed your visit with us. Thank you for your continued support and we look forward to serving you again very soon. Bests, Jim
Renovated with updates that make it comfortable and a good value. Employees were all friendly and helpful. Pool area was nice and refreshing. Family rooms are huge, easily hold six with two kings and a fold-out sofa.
Dear Chris C, Thank you for selecting us and for revealing your positive view of our hotel with others. What a wonderful review, I'm glad that you had a wonderful experience. Thanks again for choosing to stay with us and we look forward to serving you again in the near future. Bests, Jim
The rooms are nice and comfortable. It is located across from the Oaklawn race track & casino. We liked the location because we were centrally located to everything. The breakfast staff was great! Super friendly and helpful! We will stay here again!
Dear Leslie T, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Thanks, Jim
The rooms are very nice and comfortable. It is located right next to the casino. The breakfast is also very good with a friendly staff member by the name of Donna. She is very polite and will get you anything you need. WiFi is very good also.
Dear kota032211, Thank you for choosing to stay with us and for sharing your experience with us. I appreciate this wonderful feedback of your experience! We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
This is an older Motel...definitely NOT a Hotel! I would consider this a 2 star accommodation, not the 3 star it was advertised as. The rooms are older and basic. The front desk staff was kind and helpful. Breakfast was a plus.
Dear jdbraun11, Thank you for your recent stay with us during your travels to Hot Springs, we truly appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and please come back to visit us again real soon. Bests, Jim
Across from the casino on the main road in to Hot Springs. It's a large, spread out motel with plenty of parking. The room was big, clean, and the beds were comfortable. The best part: the breakfast buffet. There was quite a selection, overseen by helpful employees. They do a great job- leave them a nice tip! (Note- to avoid the potential traffic noise, request a room in the back of the property. It wasn't too loud when we were here- and cinder block motels are so much better insulated- but for light sleepers, farther from the road might be better.)
Dear LovedMaui, Thank you for choosing to stay with us, we appreciate your business! I'm glad that you shared your experience with us, we love hearing from our guests. If you find yourself in Hot Springs again and needing lodging we sure hope that you will stay with us again. Bests, Jim
The staff and rooms are great. Very clean and in a great place. Lots of things to do within walking distance. Nobody has a 9ft swimming pool anymore but guess what this Hotel does. My kids loved the rooms and pool it was great.
Dear Lamar R, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
Great place to stay. Very clean, great location. Centrally located to all tourist sites. Great breakfast. Very quiet. Reasonably priced. Would recommend this place to anyone going to Hot Springs. Enjoyed our visit.
Dear Shannon F, Thank you for staying with us on your recent visit to Hot Springs, we truly appreciate your business! I'm glad that your experience was great and that you enjoyed the location, the Hot Breakfast Bar, and that clean, quiet room. We do feel like we are the best value in town. Please come back in visit us again real soon! Bests, Jim
Outstanding desk employees and great housekeeping people. Room was very clean and had great amenities. Micro wave oven and refrigerator were appreciated. Check in and check out were very quick and easy. Too bad "Donna" in the complimentary breakfast area is very rude to the guests.
Dear Rich G, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel and our staff is most appreciated, we love hearing about our guests experiences. Thanks again for your business and please come back to visit us again real soon. Bests, Jim
We stayed one night as a last minute reservations and were blown away by the biker discount, complimentary bike shammy and "hog wash" station. A+ service all the way and a clean room and nicely situated pool. Wonderful, full breakfast with eager attendants to help you with anything you need (even freshly made waffles!) Went next door to Rocky's bar and grill for wonderful beer selection and great Chicago style pizza. Will definitely be back if ever back to Hot Springs.
Dear Cady A, Thank you for choosing to stay with us on your recent trip to Hot Springs, we appreciate your business! I want to thank you for sharing your experiences for we do feel like that we represent a great value in the marketplace. Please come back and stay with us again, for we love taking care of your needs. Bests, Jim
Room is fairly clean. The issue was when we drove up about 3 doors were open and people were just sitting in the walkways in chairs. Looked like a meth hotel. Just not what we were used to. Employees were nice. Breakfast was pretty good. Great location.
Dear dlaf, Thank you for your recent stay with us, we appreciate your business! I'm glad that you enjoyed the breakfast, the location, and that everyone was pleasant with you during your stay. I'm not sure what a "meth hotel" is, but I'm sure that we are not one. Many times when we have a group that has several rooms they will sit outside and visit. Once again, thank you for your stay and please come back and visit us again. Bests, Jim
i had workshops for school and didn't want to drive every day so I just booked and enjoyed to pool after a long day in class. Very comfy, people friendly and very clean. The breakfast was awesome just about anything you wanted and the lady was so helpful.
Dear Vicki Or Len H, Thank you for your recent visit to our property while visiting Hot Springs, we appreciate your business! Thank you for all of your kind comments about our staff, I know they try really hard to make sure everyone enjoys their stay. Please come back and visit us again for we love serving our guests. Bests, Jim
This hotel has come a long way since the first time we stayed there. The rooms have been completely renovated. They are now more modern and up to date. Hotel staff very helpful and breakfast is very good.
Dear Gloria R, Thank you for your recent stay with us, we truly appreciate your business! We love hearing about our guests experiences, thank you for sharing yours with us. Please come back and visit us again real soon for we would love to take care of you once again. Bests, Jim
The hotel was good, bed was comfortable, AC worked great, very friendly staff. Floors were dirty and no trash bags in the trash cans. Swimming area was nice but too much chlorine in the pool. Had a nice stay despite the few imperfections.
Dear Stephanie S, Thank you for choosing to stay with us, we appreciate your business! We love hearing about our guest experiences and yours is no different. I hope that on your next visit to Hot Springs that you will come back and stay with us again. Bests, Jim
Even though this is an older property, the management has done a great job of keeping the rooms updated, clean and very comfortable. The lobby staff is always friendly and accommodating. The breakfast (which is included) is a great spread offering an assortment of hot and cold options for all tastes and the staff here is great too. Nice place to stay and convenient to all of the downtown Hot Springs attractions.
Dear Krisi C, Thank you for your recent stay with us, we truly appreciate your business! We love hearing about our guests experiences, thank you for sharing yours with us. Please come back and visit us again real soon for we would love to take care of you once again. Bests, Jim
Room was not clean at all. They did not clean room properly and even did not put towels, shampoos, soaps in the room. Staff and manager was not friendly. I do not recommend this hotel and never stay there.
Dear Tuba D, Thank you for staying with us on your recent visit to Hot Springs, we truly appreciate that you chose us! I hate to hear that we didn't meet your expectations and that you were disappointed. Obviously, your experience is not typical, it appears that your room slipped through the cracks. We are sorry this happened and it makes us work even harder to make sure that it doesn't happen again. I appreciate your candid comments and hope that you will give us another chance if you are ever back in the area. Bests, Jim
The "high speed" Ethernet is tolerable at best. The speed is 2Mb/s. My house is 350Mb/s. I never got room service because I was working the whole time. I got crap charges on my card which I will be disputing. The vending machine was always out of water. Had to walk 2 miles to get water bottles. Overall though the staff, commodities, and the room itself was fantastic.
Dear Tyler B, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. We have Fiber straight to the hotel, your internet speed should be super fast. We will be checking our access points to make sure that we don't have a problem. Thank you for your feedback. I sure hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
This place was awesome just like the reviews said. They had a huge gourmet breakfast. The room was clean, and the bed was comfy. Would recommend. Friendly staff. Waitress at breakfast was great. We only stayed one night, but seemed to be safe.
Dear Mary C, Thank you for your recent stay with us in Hot Springs, we appreciate that you chose to stay with us! I'm glad that you had a wonderful experience during your visit here. Thank you for pointing out our staff, they do try hard to make sure everyone enjoys their time here. Thank you again and we look forward to your return visit! Thanks, Jim
This is a very clean hotel = convenient to all locations of interest in Hot Springs. The staff are helpful and are very knowledgeable about the city. They took great care of my Grandkids and treated us like family.
Dear Darrell H, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Thanks, Jim
From the moment we arrived very late in the night we were treated with great service by every staff member we've came into contact with. The beds were huge and so comfortable. The bathroom was clean and every amenity that you'd need. Frig, microwave, great TV, vending. The pool is wonderful and well cared for and the breakfast was fabulous. It was complete with waffles, eggs, gravy & biscuits, fruits, bagels, donuts etc.. we were a little late getting to their breakfast area but the ladies there were so helpful & so very kind. What turned out to be a disaster at a local days inn quickly turned perfect thanks to this great Best Western Winners Circle..highly recommended & we will stay again soon. Thank you so very much for your hospitality.
Dear Shirley W, Thank you for choosing to stay with us on your recent trip to Hot Springs, we appreciate your business! I want to thank you for sharing your experiences for we do feel like that we represent a great value in the marketplace. Please come back and stay with us again for we love taking care of your needs. Bests, Jim
This was by far the best hotel of any Best Western that I have stayed in over the years. Loved everything about it.... outdoor swimming pool was nice size and warm, breakfast was good, beds were king size and comfortable, good location for everything we wanted to do plus some we hadn't even known about, best of all was the helpfulness of the employees. The ladies at breakfast were cheerful while helping everyone find what they wanted to eat. My brother and I loved the waffles they made for us each morning, small ones but very good.
Dear Judith S, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit with us. We look forward to serving you again very soon. Bests, Jim
It's not the best hotel I've stayed in for the price, but it was nice enough. The staff was very helpful and friendly. The hot breakfast was good. I didn't realize when I booked the room that all the rooms are in individual building open to the outside. We were all the way in the back and had to drive up to the front were the pool and breakfast was, and parking was scarce. Otherwise, everything was just fine.
Dear Janet P, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated and I'm glad that you enjoyed your stay. Thanks again for your business and we look forward tor your return visit. Bests, Jim
Our room was reasonably clean, it was surprisingly quiet for the proximity to traffic and such. The pool was fantastic for my little girl. Breakfast was excellent. Donna and Alisa were the ones monitoring breakfast (among others) and made sure things were steadily supplied and hot. There was a huge group staying at the hotel that was coming through at the same time and there wasn't a shortage on anything!
Dear Aubrey M, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. I sure hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
This was our first time staying here and we were very pleased with everything for the price. It is on Central Avenue so not far from downtown and other attractions. The breakfast is excellent. We left full both mornings. The ladies that work in there are very friendly and helpful!! Beds were very comfortable. We will definitely stay here again if in the area.
Dear Tina F, Thank you for your kind words about Best Western Winners Circle, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
My husband and I stayed here and had a pleasant experience. The room quality was pretty standard, but everything seemed clean, we got a really good rate, and the staff couldn't be nicer. Loved the location being so close to Oaklawn and the Hot Springs National Park was not far at all. You've gotta try the great pizza place right next door, Rocky's Corner!
Dear as1967love2, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we met all of your needs. You're correct, Rocky's Corner pizza is the bomb! I hope that you will give us the opportunity to take care of you again in the very near future. Bests, Jim
The attention to my comfort was excellent. The city was crowded and I was lucky to even find a room. They treated me very nicely and worked with me to be sure I had a room, instead of acting like if I didn't want it there would be someone else there shortly to take it. I have no complaints about my stay and will be telling others of the wonderful spot in Hot Springs which is so conveniently located to many of the activities in that city. The staff was always accommodating and they did a great job keeping the place clean and comfortable. I will be taking a group there for a long weekend of motorcycle riding now that I have found this location.
Dear Faye E, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we met all of your needs. We look forward to serving your motorcycle group when you decide to come back. Bests, Jim
Courteous staff; clean, spacious rooms, great location close to Hot Springs National Park; breakfast was hot with a lot of variety for everyone; a little noisy from traffic, but overall a great value!
Dear Monica P, Thank you for choosing to stay with us, we appreciate your business! We love hearing from our guests and thank you for sharing your experiences with us, it makes us better. I hope that on your next visit to Hot Springs that you will stay with us again. Bests, Jim
The rooms were okay but not as I expected. Asked for adjoining rooms but was not given one. Rooms we're suppose to be non smoking but one of my rooms reserved smelled like smoke had been present. Was a stain on comforter on bed before we occupied this room(eww).
Dear Stacy B, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. I sure hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
Hotel looks like a 70's motor court from the outside but the rooms are renovated and clean the bed was comfortable and they are pet friendly It is directly across from the horse track/casino very close to all the restaurants and not far from historic downtown The breakfast is standard hotel Buffett the thing I think sets this hotel apart is its friendly staff I don't think I've come across a more friendly staff anywhere I would have given it 3.75 stars if possible
Dear Cota252, Thank you for your recent stay with us in Hot Springs, we appreciate that you chose to stay with us! I'm glad that you had a wonderful experience during your visit here. Thank you for pointing out our staff, they do try hard to make sure everyone enjoys their time here. Thank you again and we look forward to your return visit! Bests, Jim
This hotel was priced a little high for the quality of the accommodations. Room was very clean. Outdoor pool is kind of small but it was clean also. There was not enough seating around the pool area. The staff was very friendly and helpful.
Dear Bill C, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and please come back to visit us again real soon. Bests, Jim
Hotel is an old style Motel on a busy main road. Room is clean but very dated as is entire property. Outside pool is small but nice and it has ample seating area. I booked it based on rankings on Trip Advisor and reviews but to be honest I was a little disappointed when I drove up... Thought it would look nicer to have this ranking. But honestly I have no complaints.
Dear Tara B, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. I hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
This was our first time in Hot Spring and I booked this family room from hotels.com . The room was big enough for 6. 3 beds and only one bathroom that was the only issue . We're planning on coming back in August but this time we are 4 only, we're gonna get the two queen beds.
Dear J V, Thank you for your staying with us and for your kind words about your experience with us, we truly appreciate your business! We love hearing about our guests experiences. We look forward to your return visit in August for we love to serve our guests. Travel Safe! Bests, Jim
We booked this hotel on our way home from Texas. I used TripAdvisor's new booking service. The price went up $20 in a matter of minutes. Upon arrival we found it was an old motor inn where you parked your car in front of the door. There was another door on the other side of the room where you could go out and sit in plastic lawn chairs, Thee air conditioner was so loud that it kept us awake through much of the night. Breakfast was okay.
Dear 244bernardf, Thank you for staying with us on your recent visit to Hot Springs, we truly appreciate that you chose us! I hate to hear that we didn't meet your expectations and that you were disappointed. I appreciate your candid comments and hope that you will give us another chance if you are ever back in the area. Bests, Jim
Great "home away from home..." Rooms were spacious. Breakfast was awesome. Rooms were comfortable. Hotel was easy to find, since it was on Central Avenue right across from the racetrack (hence, Winners Circle). Parking was easy and straight-forward. Highly recommend this hotel to anyone lodging in the Hot Springs area!
Dear Gary L, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guests. Please come back and visit us again real soon. Bests, Jim
Love it!! The bathrooms are clean & very fancy! The beds are soooooo soft, is definitely stay here again!! The pool was clean and felt wonderful! The staff was very helpful... They got me anything I asked for, even extra pool towels!! Bathtub was big like my home tub!
Dear Stephanie B, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Stayed five nights here and will stay here next time. Good complementary hot breakfasts (biscuits w/sausage gravy, waffles), very friendly service, comfortable beds, free wi-fi, fridge, and microwave. Great location. Not too far from anything in Hot Springs. Right across from Oaklawn Downs.
Dear Latresa17, Thank you for choosing to stay with us, we appreciate your business! I'm happy that you enjoyed your entire stay with us, we love hearing that! We look forward to your return visit to Hot Springs. Bests, Jim
We stayed for 3 nights and we were very pleased with best western again. Everyone was so nice to us. We felt at home. The room was very clean. The bed had a very good mattress. Their breakfast is the best. I would recommend this best western to everyone.
Dear Cindy B, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! We love hearing about our guest experiences, thank you for your kind words. Come back and see us again, for we would love to take care of your needs once again. Bests, Jim
This is an older motel. The breakfast and fitness room was super! Rooms were clean and comfortable even though they were somewhat dated. Would stay again. Property is spread out so you do incur walking to breakfast and workout facilities.
Dear John T, It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about our facility and how you enjoyed your visit with us. We look forward to serving you again very soon. Bests, Jim
My wife scheduled us with one of the Grandkids from Louisiana, on a "spur of the moment" trip to Hot Springs to hunt rocks(!!!).....well anyway she said everything is booked..seems like something is going on, but I did find a double at the Best Western Inn across Central from the Race Track....would it be acceptable? My first reaction was....Hey that is the old Stage Coach Inn from 1955!! Been by there a million times....read about some of the "wild" things that happened there in the past of the front page of the Arkansas Democrat/Gazette. So I love local history and said SURE! How bad could it be? WELL!!! What a welcome surprise!! It might be old but it is way more than you get with the "modern,fast track, yuppie" "Hotels"! I like the square arrangement with the security fence around the whole Hotel....one way in...one way out..right by the Office. Super friendly and helpful office staff. And you know how these modern Hotels sometimes skimp on the "hot"(sometimes it is cold) breakfast?? Surprise!! The breakfast here is a multi course affair...I pigged out..Scrambled Eggs(just right), homemade biscuits and gravy, sausage, waffles, oatmeal, cold cereal if you want that(?) and looked like three different kinds of coffee. Swimming pool? Yes the Grandson and I had to try it....does anyone remember the old Jacuzzi Pools that were built around Arkansas in the late 1950's until the late 1960's?? Here is your chance to see what was the normal at the "better" Motels at that time. This one is still 9 feet deep on one end! The diving board is gone, but the pool has not been filled in to make it around 4 or 5 feet deep as per insurance/liability requirements. A Classic...that alone made the stay great for me! Beds were great...everything CLEAN, everything WORKED!! We will be back!!
Dear clarencie, Thank you for sharing your glowing experience while staying with us, we love hearing from our guests! I'm happy that every aspect of your trip was over the top. You spelled it out very clearly! Thank you for mentioning our staff, they are great people and do a wonderful job of taking care of their guests. Please come back and stay with us again, we would love the opportunity to take care of you once again. Bests, Jim
Amazing rooms, perfect location, price is unbeatable, if your looking for the best hotel in Hot Springs this is the one! I will stay here every time I head to Hot Springs! Beds are comfortable and the rooms are QUIET!! Staff is amazingly nice and willing to help any way possible!
Dear Daniel H, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and please come back to visit us again real soon. Bests, Jim
This hotel is amazing. The staff is great. Alisa and Donna were amazing as well as the front desk staff. They were friendly, happy and helpful, and if I owned that hotel, I'd do whatever it took to keep that staff in place! I will never stay anywhere else with service like this. You could tell that they liked their jobs and they did them very well. Whatever the owner is doing to keep the staff happy is working, it shows and I'll never stay anywhere else!
Dear Mark R, Thank you for choosing to stay with us and for sharing your experiences with us. I appreciate this wonderful feedback of your time spent here! We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
Room 106 Pros: Very tasty breakfast and the attendants were excellent! Front desk people were very friendly upon arrival. Cons: Old coffee left in coffee pot, in our room. Air conditioner didn't work properly, as it was very hot in our room. Children were having fun in the pool, but the screaming was very loud and went on until 10pm. Iron didn't work properly, which left marks on my clothes. Both doors leading into the Dining area were filthy. People above us continuously moved their chairs back and forth, which was very noisy. Where our room was located, you could hear the traffic. So perhaps a room in the book would had been a better choice for us. This trip was to be a very relaxing one, but it didn't turn out that way, especially here at Best Western Winners Circle. I was told by Theresa (at the front desk) that someone would call me to discuss my concerns. To-date, I haven't received any communication whatsoever. No compensation was offered for our stay.
Dear Born2Travel1960, Thank you for your business, we truly appreciate that you chose to stay with us! We always like hearing directly from our guests, thank you for your comments regarding your visit. Had you reported your issues, obviously we would have either corrected the problems or moved you to another room of your liking. I hope that on your next trip to Hot Springs that you will choose to stay with us for we would love to serve you again. Bests, Jim
My husband and I recently visited Hot Springs for the fist time and loved it. This hotel was in a great location. It is directly across the street from the Oaklawn horse track. We were able to walk to dinner a couple of nights. Just a couple minutes from Bathhouse row. The room: The bathroom area and room were smaller than the places we normally stay. However, the room was clean and the bed was very comfortable. The room also seems to have been recently updated. The room also had a microwave and fridge. Both worked wonderfully! No complaints! There is an outdoor pool and fitness area. I was able to work out in the mornings. You just have to go get the key to the fitness center from the front desk. The complementary breakfast was great!! The area is huge and stocked with surprisingly good food. It was really good!!! The staff were all super sweet. Would definitely stay here again!!
Dear honeymoonMississippi, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
The Breakfast Ladies were friendly and went out of their way to be helpful. The breakfast food was hot and had a good flavor. The Breakfast Ladies made your waffles for you and brought them to you. A very pleasant atmosphere.
Dear beesjunk2, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! I also appreciate your kind words, especially about our staff, I know they try hard to please everyone. Once again, I'm glad that you enjoyed your stay and we look forward to serving you again in the very near future. Bests, Jim
We were able to check in a little early , that was nice . Then we drove around town , went to eat dinner . The only thing neg is not enough towels , one roll t p. Breakfast was super ! We would come back again but I'll ask for extra towels before we turn in at night
Dear Roo5468, Thank you for your business, we truly appreciate that you chose to stay with us! We always like hearing directly from our guests, thank you for your comments regarding your visit. I hope that on your next trip to Hot Springs that you will choose to stay with us for we would love to serve you again. Bests, Jim
Breakfast ladies very kind and helpful! Breakfast all 3 days was great Comfortable beds!!!! And very clean. Great choice for us! We were on the backside and it was nice and quiet. It was located centralized to where we needed and so it made it easier to travel from place to place.
Dear jcwindancer, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and please come back to visit us again real soon. Bests, Jim
This hotel was an excellent choice for our stay. The room was very clean and the lady at the front desk and the breakfast bar attendents were both extremely friendly and helpful. The only issue we had during our 2 night stay was that they picked up our dirty towels, but did not give us replacement clean towels, as we were told they were going to, we never did recieve them. We will definately stay here again next time we are in town!
Dear jenny0082, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and we look forward to your return visit. Bests, Jim
Absolutely wonderful. We had a family death and needed a hotel to stay at. The assistant manager Tera was so helpful and made sure we had everything we needed. She went above and beyond to make our stay a pleasant one.
Dear L.K. S, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! We love hearing about our guest experiences, thank you for your kind words. Come back and see us again, for we would love to take care of your needs once again. Bests, Jim
The hotel staff was exceptional, the beds were very comfortable and the breakfast was above average for a hotel of this price range! The pool was crystal clear, the room were very clean. No Complaints here.
Dear Rebecca K, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Bests, Jim
we had a truly great experience at The Best Western Winner's Circle Hotel in Hot Springs Ar. Great breakfast and good location. The staff was great especially the girl at the desk at check out (Teresa) very helpful when I called in for reservation, She even called me back later to confirm and make arrangements.
Dear tom t, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. I appreciate that you mentioned some of our staff, they really enjoy taking care of people and making sure everyone enjoys their time while they are here in Hot Springs. Thank you for your business and we look forward to serving you again in the very near future. Thanks, Jim
Hotel room was nice, but I didn't like the very tight parking spots. The breakfast attendant was awesome! Look for advertisements and brochures in the breakfast room. They are not located at the check-in/out building.
Dear hrp1776, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
Occupied ten rooms for softball tournament. All rooms clean and very comfortable Front desk personnel were friendly and easy to work with. Had some booking problems that were handled expertly. Breakfast here is extraordinary Will be back next year
Dear compres1, We deeply appreciate your very positive review of our business. It is always most rewarding to hear directly from our guests about their experiences while visiting us. Thank you for continuing to stay with us and we look forward to your return visit. Bests, Jim
We stayed four nights at this facility and couldn't have been more pleased. Alisa, the breakfast bar hostess, was amazing. When she found out we were first time visitors to Hot Springs, she went out of her way to get us a map and tell us the most scenic drives, best restaurants, and most popular attractions. The breakfast bar, itself, was always clean and well stocked with freshly prepared foods. The rooms were clean and very comfortable, and every staff member we ran into was helpful and courteous.
Dear DukeyG, Thank you for choosing to stay with us on your recent trip to Hot Springs, we appreciate your business! I want to thank you for sharing your experiences for we do feel like that we represent a great value in the marketplace. Please come back and stay with us again, for we love taking care of your needs. Bests, Jim
This a conveniently located and fairly priced hotel in Hot Springs. Their complimentary breakfast is probably the best I have experienced. Very friendly staff. Would recommend you ask for one of the rooms away from Central Avenue, especially on weekends, as the traffic is very noisy and HS is a destination for motorcyclists.
Dear TexasTransplant1, Thank you for choosing to stay with us, we appreciate your business! We love hearing about our guest experiences and yours is no different. I hope that on your next visit to Hot Springs that you will come back and stay with us again. Bests, Jim
When we went to our room it had only partially been cleaned. We called the front desk and they quickly gave us another room and it was beautiful.. Everything was good at the hotel, room, breakfast, friendly staff.....
Dear johnwN6298ID, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit with us. We look forward to serving you again very soon. Bests, Jim
The room was very clean and the staff (Tera) exceptionally friendly and helpful. The free breakfast was one of the best I have ate at. The bed was very comfortable. I would recommend this Inn to anyone.
Dear rcgar, Thank you for selecting us and for revealing your positive view of our business with others. What a wonderful review, I'm glad that you had a wonderful experience. Thanks again for choosing to stay with us and we look forward to serving you again in the near future. Bests, Jim
Ratings for this hotel are rigged. We arrived with prepaid room. The room was dirty, smelled, and noisy. Room was supposed to be a nonsmoking room but the smell was that of cigarettes. Office smelled of cigarette smoke. The guest facilities are very old. Parking lot for overflow is dirt. We never unpacked. When we asked for a refund, it was denied.
Dear 933royh, Thank you for choosing us because of our ratings on TripAdvisor, we do welcome your business. I'm sorry that you were unhappy with your stay, however, I can assure you that with 700+ reviews on TripAdvisor that our ratings are NOT "rigged". I'll let reviews from guests speak for themselves. Had you notified us of a problem when you got to your room we would have gladly let you have a different room. We do have an overflow gravel parking lot used mainly by people pulling trailers so that they can easily park them. There is asphalt parking in front of all guest rooms so I'm not sure what your issue is with this. We did refund your second night that you had prepaid for even though it was a non-refundable reservation. Once again, I'm sorry that you were not happy with your stay, but I'm not sure what more we could have done. Bests, Jim
Clean rooms and parking lot, great helpful breakfast staff, everyone very nice, bathroom cleaned and fresh towels every day. The full breakfast was awesome and there was staff to help serve you if needed.
Dear Linda T, Thank you so much for choosing to stay with us, we appreciate your business! I'm happy that you found everything to your liking during your stay, we appreciate your kind comments. We sure hope that you will stay with us again so that we can have the same opportunity on your next visit to Hot Springs. Bests, Jim
Our stay was very enjoyable. Staff was very friendly and helpful. Rooms were clean and the bed was so comfortable I slept so well. We will definitely stay again! The location was perfect! Bath house row close and close to other stores and restaurants for convenience.
Dear Amy A, Thank you for your recent stay with us, we truly appreciate your business! We love hearing about our guests experiences, thank you for sharing yours with us. Please come back and visit us again real soon for we would love to take care of you once again. Bests, Jim
Breakfast-Buffet is very various: Several Cereals (3 forms of oatmeal - what I saw) and other - scrambled eggs - potatoes - sausages - toast - several yoghurt - fresh bananas - juices - a vitrine with sweets - coffee and 2 sorts of milk - etc The staff is very friendly and helpful special was it Donna - thank you for your assistance. Thanks to the whole staff Moni and Mac from Germany
Dear Mokimi, Thank you so much for your recent stay with us on your visit to Hot Springs, we truly appreciate your business! I'm happy that you thoroughly enjoyed the Hot Breakfast Buffet as well as our staff. Thank you for your kind comments and we hope that you will come back and stay with us again on your next visit to the area. Bests, Jim
great location and clean rooms good value staff was very nice and helpful I would stay here again and recommend this hotel to anyone room were clean and updated even though you could tell it was an older hotel
Dear 42rosep, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm glad that you enjoyed your stay, loved the location, and that you found everything to your liking. We look forward to your return visit so that we may serve you again. Thanks, Jim
Staff was excellent- checking in and out and breakfast staff . Room was very clean and comfortable. Breakfast was good. Grounds were clean. Pool appeared to be clean although we did not use it. I would stay here again.
best western winners circle is a great place to stay in hot springs ark. the rooms were comfortable, breakfast was free and very good. internet was great. was pet friendly and even has a dog park that was just great. was close to everything race track and casino was just across the street. very pleasant experience.
Alisa and Donna were very helpful. They went the extra mile, to help out our family. Our room was not the greatest but it was still nice. Overall it was a really nice hotel. The food was excellent. My kids loved it.
My fiance and I had a good time on our trip to hot springs and the Best Western is a good place to stay. The employees were all very nice and the breakfast was good. The room was very decently clean although they did miss a balloon that someone had busted that was not hard to see between the bed and the table and they didn't look evidently in the drawer because there was some plastic in there. The bed was really comfortable and the tv was nice. Great location that is right across from the racetrack and right in the middle of where u want to be in this town.
Dear Tim Spellmen, Thank you for your kind words about our property, we appreciate your continued business! It is always a great to hear about our guests experiences. Thank you for sharing yours and we look forward to serving you again real soon. Bests, Jim
The room was nothing special, but the hospitality was top notch. From the intake receptionist to the exit receptionist, they were the standard to compare all hotel personnel. The breakfast girls were outstanding. Donna and Tresa went out of their way to ensure all menu items were available and prepared to perfection. The tables and silverware were immaculate and their attention to the customers was beyond reproach. Donna even beat me to the waffle maker when it made the ready sound, served up the waffles and provided me with all the fixins I wanted. And she provided pleasant conversation that was entertaining, brief (so I could eat and be on my way) and made me feel welcome and appreciated. I can't wait to visit again.
Dear Karl K, Thank you for your kind words about Best Western Winners Circle, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well. Thank you for sharing your experiences and we look forward to serving you again real soon. Bests, Jim
I'll start with the good, we arrived early but they were nice about getting our room cleaned & ready for us to check in early. The room we had was a little musky smelling but it's an older hotel so that's expected. Now for the bad. There was a window in the bathroom that was only held closed by a stick laying in the window seal. I didn't feel safe with this Especially since it wasn't the best part of hot springs. It's good for those that are gonna be doing the oak lawn casino. The beds were semi comfortable but the double bed my husband & son shared sunk in the middle. The wash cloths & the sheets had a smoke smell to them & we had a smoke free room. All and all it wasn't a bad stay but it wasn't a great one.
Dear Michelle S, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. I sure hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
The customer service was awesome! The free hot breakfast was the best I have ever had in a hotel. The ladies that cooked and took care of the dining room were so sweet and very helpful. The rooms were clean. The hotel was clean as well. The hotel was pretty quiet as well. We will defiantly be staying at this hotel again.
Dear Phileena S, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated and I'm glad that you enjoyed your stay. Thanks again for your business and we look forward tor your return visit. Bests, Jim
Hot Springs is a great place to visit and relax. The staff and room at the Best Western were very nice. I would definitely stay again. The food at Rocky's Corner pizzeria and the Bleu Monkey Grill were sooooooo delicious. If you want a great massage visit Chrysalis Day Spa. I thoroughly enjoyed this weekend.
Dear Lenyatta W, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you had a wonderful time in Hot Springs and that we met all of your needs. I hope that you will give us the opportunity to take care of you again in the very near future. Bests, Jim
Stopped in Hot Springs as part of a cross-country tour, visiting cities, states, natural wonders, and parks. Hot Springs NP was a very pleasant surprise, The Best Western is a very clean, quiet, easily located, nicely situated motel. If I get another chance to visit Hot Springs, I would not hesitate to stay there.
Dear Stephen F, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and please come back to visit us again. Bests, Jim
Couldn't enter bathroom in my wheelchair. too small. the room was a converted regular room to what they consider a handicapped room. I don't know what else I can say about my experience Thankfully it was only for one night.
Dear Charles J, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! I'm sorry that the room you stayed in wasn't what you expected. I can assure you that all of our accessible rooms at the property meet ADA standards. Once again, thank you for your business and I hope that you will stay with us again when you return to the area. Bests, Jim
I would say this is a three star hotel at face value. The staff made made the very good rating possible for the hotel. The facility was somewhat dated on the exterior (very reminiscent of a 1974 Holiday Inn). The interiors have been updated recently and were very nice. The staff was extremely friendly and helpful!
Dear Rick L, Thank you for choosing to stay with us, we truly appreciate your business! It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Bests, Jim
Loved this place. Had just what we needed for an overnight stay before visiting the national park. Rooms were large and we liked the layout of the bathroom area. Motel feel. Even better was the breakfast - it lived up to the reviews! Great way to begin the day. Staff was fabulous.
Dear ballmom1, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! We love hearing about our guest experiences, thank you for your kind words. Come back and see us again, for we would love to take care of your needs once again. Bests, Jim
Stayed for 2 days May11/12 2016.Only good things to say about cleanliness,room,friendly staff.Reason to not give 5 stars...breakfast was typical American{I'm Canadian}but still was able to eat the eggs,Raisin Bran and toast.Coffee was very good but no wonder there is an obesity problem with the sausage/gravy and sugar topped wafflesAnd these hotels/motels should stop using the phrase fitness centre to describe a room with treadmills/bike and nothing else..Laundry on site/pool was very useful and the location to downtown was excellent.
Dear Greg P, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our facility, location, and how you enjoyed your visit with us. I'm glad that you found a selection of items on the Hot Breakfast Bar that you wanted to eat, we have quite a variety. We look forward to serving you again very soon. Thanks, Jim
We were touring the western part of Arkansas with a small group of motorcyclists. Beautiful country. This seems to be an older motel but it is very clean and comfortable. The staff was extremely friendly and helpful staff. The breakfast was excellent. This is a very "motorcycle friendly" motel. We would definitely stay here again if we're back in this area.
Dear Dan F, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm glad that you enjoyed the convenient location as well as the rest of your stay. We enjoy hearing from our guests, thank you for your kind comments. I hope that you come back to the area that you will choose to stay with us again. Bests, Jim
We alternate staying here and the Arlington during our annual trips to Hot Springs during race season. You can not beat the convenience of this property as it is directly across from the racetrack. Although it is a basic motel, we have always found it to be very clean, well maintained, and the beds were extremely comfortable.
Dear ekelley070, Thank you for continuing to be our guest, we appreciate your business! As you know, if you are going to Oaklawn Racing & Casino there is not a more convenient place to stay than with us. I'm glad that you always enjoy your stay. We do try hard to make sure everyone enjoys their stay. Once again, thank you for your stay and we look forward to your next trip to Hot Springs! Bests, Jim
The staff was great including Donna who not only made our waffles for us, but also loaded them up with chocolate chips and whipped cream!!! I would definitely recommend staying at this hotel on your way through town and make sure that you take the time to interact with this friendly staff members!!! Also being across from the casino is great for those who gamble and this is a very dog friendly hotel.
Dear cdm13b, Thank you for your recent stay with us in Hot Springs, we appreciate that you chose to stay with us! I'm glad that you had a wonderful experience during your visit here. Thank you for pointing out our staff, they do try hard to make sure everyone enjoys their time here. Thank you again and we look forward to your return visit! Thanks, Jim
We really enjoy staying here ! Employees there were nice and make us feel welcome ,the breakfast was amazing! And the lady who works there was super nice, we stay next day in a 5 stars hotel just to try something new it was double the price but the quality was the same, but best western has better breakfast, and better people, we will definitely stay there in our next trip to Arkansas
Dear Carla N, Thank you for choosing to stay with us and for sharing your experience with us. I appreciate this wonderful feedback of your experience! We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Bests, Jim
I loved this hotel--clean---comfortable--great breakfast. Excellent staff. Short drive to downtown historic area. I stay in hotels a lot. I have never given a 5 star rating before. I will definitely go back. My room had a balcony overlooking the pool. The weather was nice for sitting out there. Excellent experience.
Dear Michael M, Thank you for your kind words about the experience you had while staying as our guest. We truly appreciate your business! I'm very happy that you enjoyed your stay and we look forward to your return visit. Bests, Jim
Stayed upstairs like the back better then the front. We spent a night there and a night back from and to the east coast. The staff is very professional and the house keepers work very hard and are very pleasant . if you are traveling with family I encourage you to go to the chow early because the Breakfast gets really busy with a line out the door but its worth the wait. Everyone in this town is just so friendly and pleasant . easy access to wal mart and the liquors stores for wine and easy access to crack barrel as you can walk.
Dear Brandie J, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our facility, location, and how you enjoyed your visit with us. We look forward to serving you again very soon. Bests, Jim
We experienced a broken water pipe at our home last week. Needed a reasonably-priced, convenient place to stay to have access to water/toilet/shower until repair could be made at our home. Told the person at the front desk our situation and said we were hoping to stay for only 4 nights, but might have to stay longer. Older hotel but updated. They were even willing to give us some extra time to check out on the day the plumber was coming. Bed really comfortable. They put us in a really quiet area. Breakfast bar is plentiful and all the staff that we came in contact with were extremely helpful and courteous. We weren't able to use the pool because the weather was too cool. Directly across from Oaklawn race track. We also used our AARP discount.
Dear Marsha H, Thank you for your recent stay with us during your plumbing issues at home, we appreciate that you chose us! The fact that someone local chose to stay with us should speak volumes to potential guests reading your comments. Thank you for sharing your experiences regarding our hotel for we love hearing from our guests. Thanks again for choosing to stay with us, it means a lot to us... Bests, Jim
We spent one night at the Best Western Winners Circle. The room was comfortable and clean. We had a king room with microwave, small refrigerator, and table with chairs. The hotel is within walking distance to the casino/racetrack. Plentiful assortment of items for breakfast. Would definitely stay again.
Dear Sharon R, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Bests, Jim
This is a older property, that served my needs well. The room was quiet and comfortable. There is a full breakfast available each morning with lots of choices and a chipper staff. Very solid value and right next to Oaklawn Park. Would be ideal if it were racing season. This hotel is a good central location for exploring Hot Springs.
Dear Michael S, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We appreciate your conveying thoughts with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your patronage and please come back to visit us again. Bests, Jim
The beds are comfortable and the staff is very friendly. The free breakfast is fantastic. It really has something for everyone. They have diabetic and low carb options. They have a very friendly staff that waits on you. I would highly recommend this hotel, and you can't beat the price.
Dear Selina S, Thank you for choosing us for your lodging needs on your recent visit to Hot Springs, we appreciate your business. We do feel that we are the best value in town. I'm glad that you had a great experience and we hope that we have to opportunity to serve you again in the near future. Bests, Jim
Check-in was welcoming and quick. We were given a first floor room (no ground floor rooms were available) and, as there was no elevator, had to carry our heavy cases up a flight of stairs. The establishment is an old-style motel but, having said that, the room allocated was clean and the two queen beds were comfortable. However, it is only fair to say that the room was chilly and my wife was cold in bed overnight because the bedding provided was very thin. The bath towels provided were small and were quite thin. The breakfast room was crowded but we managed to find a table. The breakfast room staff were most helpful and told us that all the food had been freshly prepared by themselves. In fact, all the staff we met at the Best Western Winners Circle Inn were charming and helpful. The hotel's fitness room was OK but you could not use it before 08.00 (and you had to get a separate key from reception to use it). The free wi-fi worked well. We paid in the region of €90 for our night's stay which was pretty good value in this day and age.
Dear Br1ght0n, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and please come back to visit us again real soon. Bests, Jim
My criteria for hotels/motels is functionality, no signs of previous human occupation, and basic upkeep. This place had all that. The room had a fridge and microwave, comfortable bed, very friendly staff, and the complimentary breakfast was above average. Eggs, meats, biscuits and gravy, pastries, etc. The room was very clean when we checked in and the bed was comfortable. My only grievance is that I like pancake flat pillows....these were firmer than I prefer. And our room was far enough away from Central Ave to keep out the street noise. They also have a place for bikers to spruce up their motorcycles.
Dear raillroadvetguy, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our property and how you enjoyed your visit with us. Every review like yours assures guests that we provide a great service at a great value. We look forward to serving you again very soon. Bests, Jim
Great service from the employees, they were nothing but nice to me. I had a little trouble with closing my bathroom door, but other than that, everything was amazing. The room was made up nicely, everything was clean. I highly recommend their breakfast.
Dear CoachOfSoccer, Thank you for your recent visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Bests, Jim
Spent the weekend in hot springs for a birthday and wedding. This hotel was very reasonably priced with a great location and good breakfast. The couple working the breakfast room was super busy but very friendly. The breakfast room could have been a little bigger. Everyone we ran into there was very friendly. Will be returning if/when we return to hot springs!
Dear seeled, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guests about their experiences while visiting us. Thank you for staying with us and we look forward to your return visit. Bests, Jim
My first stay here last year was better. I paid 70 something dollars then. This time, I was charged 90 something the first night. We decided to stay in hot springs another day and was offered 80 something for the next stay with a "biker" discount which we didn't get the first night. The hotel is "average" for a best western. For 92 dollars a night, I expect a lot more. They desperately need to change their pillows.
Dear Gene M, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. The pillows we use are used at all BW properties for we are required to use them. Thank you for your feedback. I sure hope that the next time you are in Hot Springs that you will stay with us again. Bests, Jim
Great location, courteous and professional staff, fabulous breakfast! Room clean, housekeeper and front desk staff very accommodating. Many entertainment options nearby for families and those who are outdoor oriented.
Dear Arnold H, Dear Keri W, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and please come back to visit us again real soon. Bests, Jim
I travel a good bit for business, and rely on reviews to pick a place to stay. The reviews did not disappoint. We had a very nice visit. The beds were very comfortable, and the bedding was very clean! The Hotel staff was very friendly and helpful! The breakfast was delicious, and the staff worked very hard to make sure the food remained stocked! I would stay here again!
Dear jwwjh5, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff, our rooms, our beds/bedding, and our Hot Breakfast Bar. I'm happy that you enjoyed your visit. We look forward to the next time you are in Hot Springs! Bests, Jim
The hotel is a good value. Breakfast staff is funny, friendly, and personable. Check in staff seemed to be inconvenienced to have to speak to us. The room was clean, but dated. The bed was comfortable.
Dear Sharon N, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Bests, Jim
Perfect place to stay if you are on Harley Davidson. Hotel has a great motorcycle wash, including soap, polish, washing towels & drying towels! A separate building houses the breakfast buffett. Complete with morning beverages, hot and cold food items. Let's not forget the custom waffle making machines!
Dear 782rikr, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our motorcycle care center and our Hot Breakfast Bar. I'm happy that you enjoyed your visit. We look forward to the next time you are in Hot Springs! Thanks, Jim
it's convenient to Hot Springs National Park and restaurants, no traffic noise, with a wonderful free breakfast, many options, best hotel biscuits I've ever had! Staff is very friendly, pleasant and helpful, especially the breakfast staff!
Dear Mary R, Thank you for selecting us and for revealing your positive view of our business with others. What a wonderful review, I'm glad that you had a wonderful experience. Thanks again for choosing to stay with us and we look forward to serving you again in the near future. Thanks, Jim
This hotel was excellent from start to finish. At check-in they offered to change my room to non-smoking. The breakfast was delicious. The lady working the breakfast area was very helpful, giving me a map and suggestions of hiking trails. She also gave me a delicious to-go danish. The rate was very fair.
Dear 524tinam, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Thanks, Jim
Spent 4 nights and always came back to a clean room. Left money on table accidentally and was never touched. Have never had a bad experience at Best Western. Easy to book reservations on internet and I love the Rewards program
Dear Barbara T, Thank you for your staying with us and for your kind words about your experience with us, we truly appreciate your business! We love hearing about our guests experiences. Please come back and stay with us again for we love to serve our guests. Thanks, Jim
First off I booked this hotel through Priceline which represented it as a 2.5 star hotel, now I'm not saying this is a total dive, but it's NOT a 2.5 star hotel, in fact it's not even a hotel, it's an old Motel...that has been refurbished! I was a bit surprised by the motel factor when I arrived here! The staff was okay, they did nothing wrong, but basically when I arrived to check in...they were just mainly upset by the fact that the travel agencies had seemed to have overbooked them AGAIN!!! My room had stains on the wall and stains in a chair...theses are in the pics I posted here! Even with these stains...the room was fairly clean! I just wasn't expecting the motel factor and I surely would not call this a 2.5 star hotel!!!
Dear Cary and Kelly R, Thank you for staying with us on your recent visit to Hot Springs, we truly appreciate that you chose us! I hate to hear that we didn't meet your expectations and that you feel like Priceline misrepresented us to you. I agree with you on the fact that chair shouldn't be in the room (it will be replaced today). I still stand by the fact that we offer quality accommodations at a fair price and the best complimentary breakfast in town! I'll put our staff up against any, they are great at what they do. I appreciate your comments and hope that you would give us another chance if you are ever back in the area. Thanks, Jim
We checked in at 4:30 pm and were assigned a room that had not been cleaned. Desk staff said to give them 15 minutes and they would have it cleaned. Two housecleaning staff then began to clean it while griping about the person who was supposed to clean that room. It took them a little over 30 minutes to clean it (which was a reasonable amount of time). Before they finished we went back to the front desk and found out that there were comparable rooms that were available but they were never offered to us. I suppose it was easier to inconvenience the customer than to reprogram the key card. When we finally got in the room, the housekeeping staff had done a good job although I am sure they felt pressured with someone waiting in the parking lot. Only complaint about the room itself was the water pressure was pretty low in the shower.
Dear samd0g13, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. We always try to exceed the expectations of our guests. I'm sorry that we failed to do that while you were here. I would hope that on your next visit to Hot Springs that you would give us another try to do so by allowing us to serve you again. Please come back soon. Thanks, Jim
My brother stays here frequently for business so he booked rooms for us during the week of the Arkansas Derby. What a delightful place to stay! The staff is incredibly friendly and helpful, and the units are spotlessly clean. Even though this is not the newest hotel, it is pretty impressive and the beds are very comfortable! A particular note of praise to Donna, Alisa, and John for their amazing service for the hot breakfast! I am a vegetarian who loves southern gravy (yes, with sausage or chicken). They were kind enough to make me milk gravy as a special favor! They are keepers and great employees!!! Thanks to everyone there for a fun stay...I'll be back next year for the Derby! B. Lipsmeyer Dunn
Dear blips2015, Thank you for staying with us and for your kind words about your experiences during your stay. Every review like yours helps us get the word out that we represent great value and caring service. Thank you again and we look forward to your next visit to Hot Springs! Thanks, Jim
Most of your needs will be anticipated by the staff before asked. There is nothing about our stay here to fault and much to praise. The breakfast was very good, and the breakfast staff warm and welcoming.
Dear Peter J, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Thanks, Jim
I have been reviewing on Trip Advisor for years and have never dished a place but I depend on good reviews when I read others and so I have to be true to the readers who like me, depend on these reviews. First the Good.. Check in was fast, room was clean, and area was quiet at night which surprised us since the neighborhood is not the best. It is the perfect location for the race track and casino as they right across the street. WiFi is free and works well Now the Bad...Not a good neighborhood, you are in fact fenced in on 3 sides, rooms are small and very dated. Clerk was abrupt and clearly did not want to spend time talking when we were trying to get info on area. It is a CAR ride to downtown or out any good restaurant or to the lake. The Ugly: Pool was closed without a reason. Mattress as lumpy as was the pillows. This is not an Inn but a Motel from the 60s. We had thought about staying 2 nights in the Springs but the first night gave up trying to sleep and left at 4 in the morning so no idea on breakfast. On the way out at 4 in morning almost hit a guy walking across the Motel yard with no shoes or shirt on. Overall: Would not stay here again and DO NOT recommend.
Dear David H, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We always like knowing about our guest experiences and yours is no different. Please know that your experience is not typical. If you are ever in town again I would like to invite you to come back and stay with us again and receive out usual "Best" experience. Thanks, Jim
I know most people don't feel safe staying in motels, but don't worry, this one is GREAT! Check-in was fast and easy, room was clean (especially bathroom area), beds were extremely comfortable, has a refrigerator and microwave, new LCD screen TV's, and the breakfast was better than any I've ever been to. Even though the pool was closed (seasonal), it looked very clean and nice with several tables and lounge chairs. There was also two picnic benches available. The motel is right across from the race track and has two bars/eating establishments right next door. One of those you HAVE to try, Rocky's Corner. They have the best pizza in town HANDS DOWN. You are half way between downtown Hot Springs where bath house row and the convention center sits and the newer part of town with the mall, plenty of restaurants and shopping. We actually took a cab to the downtown area one evening and it was only $9.50!! I've stayed at many hotels, even in Hot Springs, and I will always go back to this one. I can't say enough good things about it! Super impressed!
Dear Genesis H, Thank you for choosing to stay with us and for sharing your experiences with us. I appreciate this wonderful feedback of your time spent here! We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Thanks, Jim
We spent a good part of our honeymoon at this hotel and found the rooms clean, attractive and the beds so comfortable that we had them write down the name and brand of the mattresses for us. Front desk staff was super accommodating and friendly. Best of all was the breakfast they offered. A very inviting atmosphere. Meet 'Donna', she made our time at breakfast very enjoyable. She has a true servants heart and I mean that in the kindest way. She loves what she does and enjoys the company. Close to downtown Hot Springs and across the street from the racetrack & casino. You won't be sorry you stayed here!
Dear kfp2u, Thank you for choosing to stay with us on your honeymoon to Hot Springs, we truly appreciate your business! I'm glad that you enjoyed your stay and that you found everything to your liking. I appreciate that you mentioned our staff, they truly are what make us great! Please come back for a return visit so that we may serve you again. Thanks, Jim
This Property Was Great For Me It Is Right Across The St. From The Race Track Bed Was Great Slept Like A Baby Breakfast Was Very Good Friendly Front Desk House Keeper Cant Complain About Anything Will Return
Dear Iris M, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm glad that you enjoyed your stay, loved the location, slept well, and that you found everything to your liking. We look forward to your return visit so that we may serve you again. Thanks, Jim
I have stayed at many high end hotels that were very nice but the staff here cannot be beat -and the rooms are just what you need for a good nights sleep-beds are comfortable, water pressure great, wonderful breakfast and attentive staff -we stay here every time we go to Hot Springs-one thing that always struck me was that I was sitting outside smoking and the cleaning staff would not go in my room until I removed my purses or came in the room -VERY trustworthy. Will be booking our yearly stay soon! Nothing bad to say about this hotel
Dear missdina1970, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your continued business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn that we are exceeding the expectations of our guests. We look forward to your return visit so that we can serve you again. Thanks, Jim
Have had a great time in Hot Springs, and BW was defiantly a part of it! To top it off, the beds were "Heavenly" and we had the best nights sleep! The room was well appointed, very clean, and the air conditioning kept the room cold:) The free breakfast was acceptable but nothing to brag about...the coffee on the other hand was wonderful! We stayed in room 110 by the pool and will stay here again!
Dear callen5713, Thank you for choosing to stay with us on your recent trip to Hot Springs, we appreciate your business! We love hearing about our guest experiences and yours is no different. Please come back and stay with us again, for we would love taking care of your needs. Thanks, Jim
I have been staying at this hotel for 15 years. The breakfast is always everything you want in the morning. Home made rolls, bacon, sausage, eggs, waffles, muffins, yogurt, fruit,etc. The lady in attendance is the BEST. She will cook your waffle, comes to the tables and ask if you need anything. Hotel is showing age, needs updating but the breakfast is the reason we keep coming back.
Dear Mignon G, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your continued business! We love hearing about our guest experiences, thank you for your kind words. We do have a complete renovation planned for this Fall. Come back and see us again, for we would love to take care of your needs once again. Thanks, Jim
We stayed there for two evenings this spring. The breakfast bar was delicious! Excellent biscuits, gravy, yogurt, and fresh fruit! Our last day there those lovely ladies offered us the remainder of the cinnamon rolls to take home! Yes, yes, yes! The dining room is well situated and Alisa and Donna make you feel so welcome. I felt like I was sitting down for dinner at my granny's kitchen! We will definitely be back!
Dear nicolevtilton, Thank you for your recent stay with us in Hot Springs, we appreciate that you chose to stay with us! I'm glad that you had a wonderful experience during your visit here. Thank you for pointing out our staff, they do try hard to make sure everyone enjoys their time here. Thank you again and we look forward to your return visit! Thanks, Jim
I would highly recommend this hotel when you are visiting Oaklawn Park Racing and Gaming. The rooms are clean and the staff is very friendly and helpful. There are many restaurants close by and cabs are easy to get as well. I felt very secure at this property. The breakfast is a big plus too!
Dear Lisa W, Thank you for your recent stay with us during your travels to Hot Springs and Oaklawn Racing & Gaming, we appreciate your business! Your comments regarding our hotel is most appreciated and I'm glad that you enjoyed your stay. Thanks again for your business and we look forward tor your return visit. Thanks, Jim
Friendly staff, clean, good amenities, always consistent. Location is good, nice groomed grounds, great breakfast, and the gals running the breakfast always ask if there is anything you need or can they help. Convenient parking for those going to horse track.
Dear Keitha315, Thank you for continuing to choose us as your place to stay when visiting Hot Springs, we really appreciate your business! We love hearing directly from our guests and really appreciate you mentioning our staff, they do work hard to make everyone's stay pleasant. Once again, thank you for staying with us, we look forward to taking care of your needs while you are in town. Thanks, Jim
I would highly recommend this hotel to any biker. Great location and the prices were fantastic. The hotel was right across the street from the horse track if that is of interest to anyone. It is a short distance to the downtown area and has lots of parking for free.
Dear James L, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm glad that you enjoyed the convenient location as well as the rest of your stay. We enjoy hearing from our guests, thank you for your kind comments. I hope that you come back to the area that you will choose to stay with us again. Thanks, Jim
A little more pricey than I would have preferred, BUT it was well spent. The room was clean, well maintained, nicer than expected. Overall I am glad I spent a little more and returned to BW. I had a bad experience at a lesser hotel in Jonesboro and was very apprehensive about staying in a hotel again. The girl at the desk was very helpful and assuring and the hotel more than met my expectations that there would be NO CRITTERS. I slept well.
Dear Howard H, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! We love hearing about our guest experiences, thank you for your kind words. Come back and see us again, for we would love to take care of your needs once again. Thanks, Jim
Older Hotel but very clean. Staff was top notch and everyone was friendly and helpful. The rooms were older but very clean and in good order. Great location if you are going to Oaklawn Park . I would recommend to family and friends without hesitation.
Dear Thomas C, It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about our facility, location, and how you enjoyed your visit with us. We look forward to serving you again very soon. Thanks, Jim
We love it because it is right across from the track. Perfect spot for racing fans. We never drive anywhere once we park. All you need is right there within walking distance. We usually go downtown once during our stay to eat or visit the Arlington, but it is a $5 each cab ride there and $5 each back.
Dear dandbmattingly, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you liked the location and that the staff served you well. If you find yourself in the area again please come back and stay with us again. Thanks, Jim
Excellent location and breakfast was wonderful every day. Staff in restaurant were attentive, clean, pleasant and made our stay relaxing and we had a good time. They visited and showed an interest in every patron. Wonderful food, plenty to eat, great selection.
Dear Kelly B, Thank you for your staying with us and for your kind words about your experience with us, we truly appreciate your business! We love hearing about our guests experiences. Please come back and stay with us again for we love to serve our guests. Thanks, Jim
We stayed there 4 nights and the buffet breakfast was outstanding. Alisa and Donna made us feel like family. The rooms were clean but we could hear traffic noises. Overall, I would recommend. The only minus was hearing the traffic during the night.
Dear Virginia B, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated and I'm glad that you enjoyed your stay. Thanks again for your business and we look forward tor your return visit. Thanks, Jim
The staff at this hotel makes me feel like family from the receptionist, Housekeeping ,the lady who fixes breakfast, maintenance men and the manager. I stay here 35-40 times a year mostly on business and am on a first name basis with most of the employees.
Dear David, Thank you for continuing to choose us as your place to stay when visiting Hot Springs, we really appreciate your business! We love hearing directly from our guests and appreciate you mentioning our staff...they do work hard to make everyone's stay pleasant. We all look forward to taking care of your needs on every visit you make to Hot Springs. Thanks, Jim
We were warmly welcomed, with our bicycles. Our room was in back on ground floor and we could bring our bicycles in the room. It was very clean, comfortable beds. Nice shower. Great, friendly breakfast. Sharon
Dear msz468 (Sharon), Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and please come back to visit us again real soon. Thanks, Jim
My mother and I traveled and received a good deal from Priceline for this hotel. I was somewhat worried about the neighborhood being around the racetrack and the casino (we're not into this kind of thing). But, we stayed on a Monday and the hotel wasn't busy. When we went to breakfast the next morning, the wait staff was very friendly as were the rest of the hotel guests. The beds were comfy, and the hotel desk staff were also friendly. The room itself isn't fancy; it has the old hotel look on the outside. But, all in all, my mother and I agreed that we received a good night's sleep and a breakfast for a decent price.
Dear Teri W, Thank you for your recent stay with us, we appreciate your business! I'm glad that you found the room to your liking, the bed comfortable, and the Hot Breakfast Bar to be good. Thank you for mentioning our staff, we feel like we have the best staff in town. I hope that you will come back and stay with us again on your next visit to Hot Springs! Thanks, Jim
This hotel was very clean, the staff was excellent and professional. It was very quiet too! Beds were very comfortable and clean .The rooms were clean and smelled clean also. We really enjoyed our trip and our stay. Also the hotel is across the street from Oaklawn, so we didn't have to pay to park, we walked to everything. There a very good place to eat dinner right next door to the hotel. The breakfast at the hotel was great, you will not leave hungry. This is one of the best hotels, I have stayed in.
Dear Taffy S, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and please come back to visit us again. Thanks, Jim
It was clean and the breakfast was pretty good. The service behind the front desk and the kitchen crew was the best part! Everyone was so kind and helpful. Donna and Alisa were awesome! Thankful for all of them and how they make people feel welcome. The location is great. You can drive to the trails or shop downtown! We found out that the casino and horse races are literally across the street (if you're into that kind of thing.) We went to the Garvan Gardens, which was only 15 minutes from the hotel. There's lots of random things you can do within 20 minutes! I'd definitely go back!
Dear Amy F, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! We love hearing about our guest experiences, thank you for your kind words. Come back and see us again, for we would love to take care of your needs once again. Thanks, Jim
Clean, comfortable room with a great bed and excellent water pressure/water temperature in the shower. Very convenient for going to the race track/casino (directly across the street). Will make this my regular place when going to Hot Springs.
Dear Eric S, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Thanks, Jim
Best place to stay if you are going to Oaklawn or the Winner's Circle Gaming wow right across the street! Plenty of places to eat walking distance! Great staff there too!! The Breakfast is the best I have had!! Always been pleased when staying in Hot Springs!
Dear Jimmy H, Thank you for choosing to stay with us again on your recent visit to Hot Springs, we truly appreciate your business! I'm glad that you enjoyed your stay and that you found everything to your liking. We look forward to your return visit so that we may serve you again. Thanks, Jim
better than most breakfast buffet, attendant to clean tables make waffles and keep food coming pleasant room attendants , a little pricey at $130. but if you consider free parking for the track and a better than most breakfast, seems good value
Dear pj5555, Thank you for your recent visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Thanks, Jim
We will not be back. Pubic hair in shower, dried blood on the wall, and a huge throw up stain on the bed skirt. Smelt musky and very noisy outside from car and people traffic. No parking when the races are going on. Décor very outdated. YUCK! Over priced
Dear Sarah V, Thank you for your business, we appreciate that you chose to stay with us. I'm sorry that we didn't live up to your expectations. I will agree that when we are really busy that parking is tight, but we always have parking for our guests. I can't believe that your room was as you stated and yet you never complained to us. If the room was as you say we would have certainly moved you to another room. After the housekeeper has finished cleaning the guest room, the room is then inspected before it is rented to insure that it was cleaned properly. Once again, I'm sorry that your expectations were not met, however, the next time you come to town I sure hope that you will give us another try. Thanks, Jim
Let me start by saying the location of this hotel can not be beat, if you are visiting for horse races, which we were. Even upon initial arrival things were great, we arrived early to go to the races, we were given a parking pass and escorted to a parking spot, and told to come back later and pickup our keys for the room after the races. That's when it started going down hill, we got back to get our room keys and they were not in the case with our reservation, the room number was on our parking pass and I had received a receipt showing which room so the desk staff printed our keys. We went to the room and as I started to open the door, my girlfriend screamed their are people in there! We quickly apologized before getting the door completely open and went back to the desk, where they kind of laughed and apologized and called the room to find out who was in it. Then we were informed it was someone who stays with them all the time, so they were going to let them keep that room and just give us their old room. As you can imagine I was extremely nervous about this, they printed us keys for their room, what guarantee did I have no one would walk into our room? I called every other hotel I could find within 30 miles and they were all booked, so we decided to stay. Because it was a weekend the rate was around $180 total, which was the same as the Holiday Inn Express down the street which is very nice. I have stayed in it several times, but because it was my girlfriends first trip to the races, I wanted to stay right across the street so we could enjoy some cocktails and not have far to travel afterwards. Again the location is great, but the quality of this hotel is no where near what I would expect for that rate. I spend a lot of time in hotels and have had some interesting experiences, this is by far the worst and most uncomfortable I have ever felt on an overnight stay anywhere. There was also a dirty sock in the floor of the room that we ended up in, but that was the least of our concerns at that point. I stayed up most of the night, we got up and had breakfast, which was very good, and then drove home. For a guys trip, this hotel would be fine, if you just need a bed to crash in, and you are planning to drink at the races and need somewhere close. I would not recommend bringing a family or spouse, you can find much higher quality for less money.
Dear Preston B, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! We always like knowing about our guest experiences and yours is no different. I'm sorry that there was a mix up on your room, we are human and do make mistakes from time to time. Please know that we value your safety and that your experience is not typical. I would like to invite you to come back and stay with us again and receive out usual "Best" experience. Thanks, Jim
I go with a group of about 25-30 people every year to Hot Springs to do horse racing, hot baths and visiting the city. My sister and I both had reservations under my dad's name. We had different addresses, credit card numbers and reservation numbers...when my sister called the day before to confirm her reservation, she told them she didn't need three rooms, just two rooms without knowing my room was under my dad's name as well, So the front office cancelled my reservation without even calling me or checking to see that it was two totally different reservations, different credit card numbers, different cities, et cetera. I even called the Best Western corporate office the night before to confirm my reservation after she called, and I got a conf. number....When I showed up to check-in, the front office said, we cancelled your reservation. They at first said we only have one room with a king size bed and then it went to two rooms with a king size bed. I said that won't work because there's three of us. They suggested we just stay in the suite with my sister and her husband (not cool)....Finally, they said we have one double bed upstairs that's smoking...so we took it. Then after two days, they said I had to move my room to a nonsmoking because they had my room rented out...What a pain it was to move my stuff....I was so upset....I asked to speak to the manager and she was nice enough to take $65 off my total bill of $608.....I still believe that at least one night of my four nights should have been comp'd...we stay at this hotel every year and always have about 25-30 people when we go......
Dear Kasey E, Thank you for your continued patronage, we appreciate your business. We always appreciate hearing about our guest experiences. I'm sorry that your sister cancelled your reservation. Since you are obviously splitting up the bill, perhaps next time you could simply put the reservation in your own name. This would help avoid any confusion. Once again, thank you for your stay and we look forward to serving you again in the near future. Thanks, Jim
The rooms were larger than most we've stayed in, very clean facilities , and the breakfast was awesome ! Thank you Alisa and John for making our mornings so much brighter! We were greeted promptly, and in addition, Alisa and John gave us travel tip information about where we wanted to go in Hot Springs!!! Thank you for the best customer service!! Tera was so kind in helping us to be able to stay in the same room both nights when we originally booked our stay for one!
Thank you for choosing to stay with us, we appreciate your business! I'm glad that you liked your room as well as the Hot Breakfast Bar. Thank you for sharing your experiences with us concerning our staff, we think that they are the best around! Once again, thank you for your stay and please come back to visit us again real soon. Thanks, Jim
The hot breakfast was very yummy and very friendly host Alisa and Donna made it even better. They came to the table and asked for our selection and constantly talked to the guest to see how their day was going and to see if they need anything else. They also guided about the local attractions. Best Host ever in a hotel!!!!!
Dear Sanjay G, Thank you for being our guest on your recent visit to Hot Springs, we appreciate your business! I'm glad that you enjoyed your stay and I really appreciate that you mentioned some of our staff. They do a wonderful job and I'm glad that it made your stay more pleasant. Please come back and visit us again real soon, we promise that we will do our best to take of your needs once again. Thanks, Jim
The location is their 'best amenity'...across the street form Oaklawn Racetrack and Casino. The shuttle carts from rooms to/from overflow parking and the street are very convenient. The hot complimentary breakfast is excellent and the employees very friendly. Our group was sizeable...management and employees did what they could to keep our rooms together. The rooms are comfortable, updated and clean. We will definitely make a return stay.
Dear bea l, Thank you for your kind words about Best Western Winners Circle, we appreciate your business! It is always a great pleasure to hear that we are serving our guests well and I'm glad that our property works out well for your group. Thank you for sharing your experiences and we look forward to serving you again real soon. Thanks, Jim
This hotel is great but the location is not the best of family with small kids. The staff is nice and helpful. It's nice to have a microwave in the room. Very busy street! We had the top floor. They had lost of outlets for our phones.
Dear Stephanie O, Thank you for your recent visit to our property, we appreciate your business! We love hearing about our guest experiences while staying with us, you are no exception. Thank you for your feedback. I sure hope that the next time you are in Hot Springs that you will stay with us again. Thanks, Jim
Get location & wonderful breakfast. Free parking if your going to the track.. Walking distance to track & a couple of bars. Fun times..The staff all very nice. Not much noise at nite. Ive stayed there several times with large groups & they always try to get us close together..
Dear Nancy A, Thank you for continuing to be our guest, we appreciate your business! As you know, if you are going to Oaklawn Racing & Casino there is not a more convenient place to stay than with us. I'm glad that you always enjoy your stay and that the staff is accommodating. We do try hard to make sure everyone enjoys their stay. Once again, thank you for your stay and we look forward to your next trip to Hot Springs! Thanks, Jim
Very convenient location for people attending Oaklawn Racetrack and Casino.Parking can be difficult, but they do have an overlow lot. The hot breakfast was a great value, and the staff in there was very friendly.
Dear Stephane F, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our facility, location, and how you enjoyed your visit with us. We look forward to serving you again very soon. Thanks, Jim
We have stayed at Best Western Winners Circle two times now. The location is perfect if you are going to the horse races. If you love pizza, Rocky's Corner is right beside the Winners Circle. While location and the best pizza in town right next door should be enough to encourage you to give them a try - that is not what we think is the reason to stay there. To us the reason to stay at Winners Circle is their employees. You cannot get better customer service anywhere. Tara was so professional and helpful during check-in as well as check-out. When you walk into the lobby area you feel like you are coming home to visit your friends. Keep in mind, we only stayed there one other time and truthfully do not know any of the employees personally. The complimentary breakfast is another great reason to stay at the Winners Circle. The biscuit, sausage and gravy was excellent and the coffee was almost as good as the pot of coffee I brew at my own home. The Winners Circle is for sure where we will stay anytime we plan a trip to Hot Springs. Give them a try!!
Dear 862Anonymous, Thank you for your continued patronage, we truly appreciate your business! I'm so happy that the location works out really well for you. Being directly across the street from Oaklawn Racing & Casino we are definitely very convenient. It thrills me that you "feel the love" from our staff! Our staff truly enjoys what they do and they love to make sure people have a great time while they are in town. Once again, thank you for choosing to be our guest and we look forward to your next return visit. Thanks, Jim
My husband surprised me for our 5th anniversary with a trip to Hot Springs to go to Oaklawn because he knows how much I love horses. We stayed at Best Western, due to it being across the street from Oaklawn. I have nothing but wonderful things to say about this hotel. From the time we arrived until our departure, the front desk and entire staff was very professional, friendly and accommodating. The rooms had obviously been updated, and when we went to eat breakfast there, Alisa and Jon bent over backwards to serve us. In fact, I stayed and visited with them for quite awhile. They waited on me hand and foot the entire time. GREAT COUPLE! Best western is very blessed to have them! I can't wait to go back and stay there again......??
Dear Donna T, Thank you for sharing your glowing experience while staying with us, we love hearing from our guests! I'm happy that every aspect of your anniversary trip was over the top. Thank you for mentioning our staff, they are great people and do a wonderful job of taking care of their guests. Please come back and stay with us again, we would love the opportunity to take care of you once again. Thanks, Jim
We stayed here last year, off-season, and I still remember the breakfast! If we ever return for the races, I know we will stay here. There are a couple bars within walking distance, and it's right across the street from the race track. You could in essence never have to drive your car in Hot Springs once parking here.
Dear honolulusurf, Thank you for your kind words about your stay here last year. I'm very happy that the Hot Breakfast Bar was a memorable one for you. Many people do exactly what you said, stay here and walk to the races, to eat, and to have a great time. We have a very convenient location for all. Once again, thank you for your stay and we look forward to your return visit. Thanks, Jim
Right across the street from Oaklawn Racetrack makes this location Perfect! Friendliness of the staff makes it even better! The Breakfast is excellent and the ladies that prepare it are so sweet - as well as front desk staff! They always treat us like family!
Dear Lori D, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guests about their experiences while visiting us. Thank you for continuing to stay with us and we look forward to your return visit. Thanks, Jim
We loved our experience. Staff is friendly and helpful. Wonderful breakfast - food was first rate. Rooms are clean and comfortable. Very convenient to Oaklawn Racing and Gamimg. Free wifi and secure parking. Overall a 10! :)
Dear Karen M, Thank you for staying with us and for your kind words about your experiences during your stay. Every review like yours helps us get the word out that we represent great value and caring service. Thank you again and we look forward to your next visit to Hot Springs! Thanks, Jim
I came to Hot Springs on an emergency visit for hospitalized family member. When I called on way there from Indiana, I talked with Theresa at front desk. She was empathetic, professional, and efficient. When I arrived, she had me placed in a room close to office, which I appreciated as someone alone and perhaps needing to leave at all hours of the night and might need their assistance. I felt extremely safe. I thought people coming in for races would be roudy. Not at all. Everyone was great! I had my dog with me, so I asked to not have my room cleaned when I wasn't there. They honored my wishes. One of housekeeping supervisors, I think her name was Alicia (sorry if got name wrong) even came by to stock me up with new towels, etc.! Best place I've stayed in Hot Springs!
Dear Marleen S, Thank you for choosing to stay with us on your unplanned trip to visit in Hot Springs. I hope that we made your stay comfortable while you were here. Thank you for your kind words about our staff and how they took care of you, that really does make me smile! That is why we are here, to serve you. I glad that you made it back home safely and I hope that if you find yourself needing lodging in Hot Springs again that you will count on us again. Thanks, Jim
We were on a geocaching trip between Christmas and New Years. This was a great choice of hotel in this area. The rooms were large, and clean. The layout was wonderful. The dressing area was outside the bathroom but shielded from the door and the bed portion of the room, this area included a double vanity, the safe, closet and a little bench. The breakfast area was also clean and neat, the girls working the area jumped in and made your waffles for you. All of the employees were courteous and helpful. When we had car trouble and extended our stay by a day, there was no problem. Great stay and we would go back again.
Dear Wings1047, Thank you for choosing to stay with us, we truly appreciate your business! It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit. Thanks, Jim
We traveled 22 days across the Deep South and by far this was one of the best places for breakfast. There was the usual plus the gal would make your waffles Also the help were courteous and helpful. The room was clean and adequate. We used the laundry facility which worked and was clean also.
Dear Dorothy W, Thank you for staying with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again. Thanks, Jim
Very nice accommodations. Bed was comfortable. Clean room, clean carpet and spacious bathroom. Breakfast was delicious. Thanks Donna for the waffles. Plenty selections. Overall, the stay was excellent. Definitely will be returning!
Dear DLBW, Thank you for choosing to stay with us and for sharing your experience with us. I appreciate this wonderful feedback of your experience! We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Thanks, Jim
Had a great time. Nice room, great bed, and most importantly close to the races. A bit pricey but everything is during racing season. If you are going to pay the price at least you wont be disappointed! Closer to the races than walking from the parking lot!!
Dear Paula R, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We appreciate your conveying thoughts with fellow potential guests who hopefully will be our future satisfied guests as well. You are correct, we are extremely close to the front door of Oaklawn---directly across the street! Thanks again for your patronage and please come back to visit us again. Thanks, Jim
Winners Circle Best Western is a comfortable, affordable and accessible hotel for not only the Oaklawn Race Track & Casino but it is midway between the Hot Springs Spa Row and the lakes and shopping malls. The staff is accommodating as well as friendly and attentive. One of the best places I've stayed in Hot Springs.
Dear Kay Z, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and we hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Thanks, Jim
This hotel is located across from Oaklawn Park and convienient to local resturants as well. It is clean and well kept. The complementary hot breakfast is excellent! We stay here every time we go to the races with friends! Highly recommend it!
Dear DWSmith1966, Thank you for your kind words about the experience you had while staying as our guest. We truly appreciate your business! I'm very happy that you enjoyed your stay and hope that we may serve you again in the near future. Thanks, Jim
Hotel staff is the best so far! Always helpful and pleasant. Would HIGHLY recommend them. Cant beat the location if you are going to watch the ponies or go to the casino! No need to drive, just walk on over!!
Dear conwaykim, We are honored by the review you posted about your experience with us. We always enjoy hearing about our guests experiences. Thank you for your business and we look forward to serving you again in the very near future. Thanks, Jim
Although their rates were 20 more than the internet rates I decided to book directly with the motel itself. I needed to be sure that I had a room waiting after traveling 5 hours and arriving around midnight. I pulled up and the girl would not let me in the lobby. I can understand safety and all but when she told me she had cancelled my reservation which I had held with my credit card because she needed to do the night audit and I would have to wait in my car until it was over i left.
Dear Jonathan S, I'm sorry for the trouble that you encountered during your visit this past week. We are in the business or renting rooms not cancelling them, we don't cancel them unless told to do so by the guest. Obviously, this is not typical, there has been some kind of misunderstanding and I apologize for that. Your comments and suggestions on how we can do a better job are appreciated. Please know these suggestions don't go unnoticed and we will be sharing your thoughts with the team to continue our goal of providing every customer with an exceptional experience. The next time you are in the area please give us another try and we will give your our "Best" experience. Thanks, Jim
Our group stays in this hotel for our once a year visit to Oaklawn. We enjoy the comfort and convenience of the hotel to the track, nearby restaurants and the downtown area. The rooms are always clean, the bed comfortable and the staff exceptionally friendly.
Dear Cammy H, Thank you for your continued patronage, we truly appreciate your business! I'm glad that the location works out well for you and that you found the rooms to your liking as well. Thank you for mentioning our staff because they do try hard to make sure everyone has a great time while here. Please come back so that we can serve you once again. Thanks, Jim
We stayed with a group of friends and attended the horse races at Oaklawn. We have stayed here multiple times and will return. Rooms are clean, breakfast was great and the location is perfect. Staff was very helpful.
Dear Sarah S, We appreciate your continued visitation to our property with your group, we love making sure that everyone has a good time. Thank you for sharing your experiences with us for we love hearing from our guests. We look forward to your next visit so that we can serve you once again. Thanks, Jim
Love the hotel and love the location near the race track. It's easy to get to and clean and the beds are wonderful! Has lots of amenities - microwave, refrigerator, hair dryer, safe, wifi, etc. A wonderful breakfast...
We stay at this Best Western every year for our annual trip to the horse races. Great location right across the street from Oaklawn Park. They even have a golf cart to shuttle you to the track from your room. The rooms are super clean and the staff is always friendly. We love the pillow top beds and the fresh cotton sheets. They serve a hot breakfast and have added a fresh baked cinnamon roll to the menu that is as good as I've had anywhere. We've booked our room for another trip in March. Can't wait to come back.
Dear greg l, Thank you for continued patronage, we appreciate your business! It's always nice to hear directly from out guests especially when we learn that we have exceeded expectations. We never lose sight that you, as all guests, have a range of options available to them when seeking out a hotel to meet your needs. Once again, thank you for your business and we look forward to your return visit in March. Thanks, Jim
We chose this because we wanted to be close to Hot Springs National Park and the baths, and we wanted a pool and breakfast. The location was excellent, and the breakfast incredible, but we were disappointed that the pool was outdoor and in January, not available. I guess I didn't read the description well enough. The staff at breakfast was exceptionally attentive and helpful. Rooms were clean and comfortable.
Dear Patricia C, Thank you for being our guest on your recent visit to Hot Springs, we appreciate your business! I'm glad that you found the location as "excellent", the Hot Breakfast Bar "incredible" and the breakfast staff "exceptionally attentive and helpful". I'm also happy that you found your room "clean and comfortable". I'm sorry that you were disappointed that we didn't have an indoor pool, but I would invite you to come back in a few months and enjoy it when it's available. Once again, thank you for your visit and I hope that if you are in the area again and find yourself needing lodging that you will choose to stay with us again. Thanks, Jim
From check in to check out everything was A1!! We enjoyed our stayed here. Everyone was super friendly and courteous. Break fast was very tasty and the server was very professional. Next time we visit Hot springs this is our place to stay.
Dear Faizan R, Thank you for your recent stay with us in Hot Springs, we appreciate that you chose to stay with us! I'm glad that you had a wonderful experience during your visit here. Thank you for pointing out our staff, they do try hard to make sure everyone enjoys their time here. Thank you again and we look forward to your return visit! Thanks, Jim
Hotel was very clean. Staff was very friendly and very helpful. Check in and check out were both painless and efficient. Location to event was excellent and because of amount of people at this location, it had the potential to be a clogged area. The hotel had a person directing traffic that helped the flow tremendously with the event and overflow people. I had a wonderful stay and will stay there again the next time we attend that event.
Dear Keri W, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and please come back to visit us again real soon. Thanks, Jim
We spent 2 nights here, to go to Oaklawn Race Track. The staff was wonderful and the rooms were nice. However, Alisa and Donna, who prepare and serve the Continental Breakfast were awesome!! The food was the best we have ever had at a free Continental Breakfast and the service was above and beyond what anyone would expect!! Those girls make real food and serve it with a smile! They made you feel right at home!! Definitely will recommend to others and will be back!!
Dear Debbie B, Thank you for your recent stay with us to go to Oaklawn Park, we appreciate your business! Thank you for your kind words about our Hot Breakfast Bar as well as our staff. We love hearing from our guests! We look forward to having you back so that we may serve you again. Thanks, Jim
No better place to stay than right across the street from the race track than BW Winners Circle. This is an older hotel that has been updated and extremely well maintained outside and in the rooms. I ALWAYS call this hotel 1st to see about rooms. If the hotel has no vacancy because I waited to long, only then do i look at other major chains. I continue to call back to make sure no one has canceled at The Winner's Circle. My family always brags about " We got a room right across the track at our favorite hotel" You know you are a Winner even before you get to the track if you got a room at BW Winners Circle.
Dear Sally F, Thank you for your recent stay with us during your travels to Hot Springs and Oaklawn Park, we appreciate your business! Your comments regarding our hotel is most appreciated and I'm glad that you enjoyed your stay. Thanks again for your business and we look forward tor your return visit. Thanks, Jim
Very satisfied. Allowed to park in motel parking lot before going to horse races and also allowed to move vehicle to gravel parking lot for free the following day when went to races, saving having to pay for parking twice (normally $10 per day). Breakfast was very good,scrambled eggs, sausage, bacon, biscuits gravy,etc.Will be back
Dear luv2travelAr, Thank you for your stay last weekend in Hot Springs, we appreciate your business! I'm very happy that you enjoyed your stay and that you plan to come back. You're correct, if you are going to the races at Oaklawn, you can't find a better location! We look forward to your return visit so that we may serve you again. Thanks, Jim
A month before our stay I had called and talked to a staff member and worked with her for 2 hours on changing the date of our stay. When we got to the hotel that was 5 hours away, they said my reservations were for the next weekend. It was booked with Expedia and the staff member said that it was all taken care of. When at the hotel they said "sorry, that staff member was fired". I feel that is was not my fault and the changes that were made should have been kept. I was on the phone for 36 min. in their lobby correcting the hotels mistake.
Dear Dawn L, Thank you for choosing to stay with us, we truly appreciate your business! I'm sorry that you got your reservations mixed up that you booked through Expedia. Just so that you know for next time, anytime you make a reservation through a 3rd party such as Expedia instead of the brand website or direct by phone, you have to make any changes through that same 3rd party. We can't make a change to an Expedia reservation, they won't allow us to, only Expedia can make the change. Sorry for the confusion...by the way, we've had one desk clerk quit in the last 6 months, but we haven't fired anyone on the desk since 2008. We don't have a lot of turnover on the desk. I sincerely hope that the next time you plan to come back to Hot Springs that you will stay with us again, we really do welcome your business. Thanks, Jim
Rooms are great. Bed is so comfortable!! Love that it is across from the track. The best part is the free breakfast!! Better food than you would expect. Cinnamon rolls are to die For. They have a great variety of options from the healthy to the kind of food I like. Bacon, eggs, biscuits waffles and pastries. Donna was so helpful and nice. She made the whole experience so much better. Go to Hot springs at least twice a year for horse races and will definitely stay here again!!!
Dear Teresa G, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff, our rooms, our location, and our Hot Breakfast Bar. I'm happy that you enjoyed your visit. We look forward to the next time you are in Hot Springs! Thanks, Jim
I have stayed at many hotels, but this Hotel was one of the cleanest and most reasonable places that I have stayed in the last 5 years. If I come back through Hot Springs again, this is where I will stay.
Dear Art A, Thank you for choosing to stay with us, we truly appreciate your business! Every review like yours helps us get the word out that we represent great value and caring service. Thank you for your kind words and we look forward to your return visit. Thanks, Jim
Hotel is very close to Oaklawn Race Track. Just walk across the street and you're there. They even give you a racing tip sheet each morning. Pleasant staff and good breakfast included. No hassles with parking. Good dining choices close by....Rockey's Corner has good pizza and cold beer.
Dear Dan V, Thank you for your stay and for your comments on your recent visit to Hot Springs. We appreciate that you chose to stay as our guest. I'm glad that you found the convenience and services of staying with us to your liking. We look forward to serving you again on your next visit. Thanks, Jim
The ladies in the office are so accommodating and friendly. The housekeeping staff go out of their way to make sure you have everything you need. The breakfast is great too. It's like having a suite at the track.
Dear BrendaTravis, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you found the location directly across from Oaklawn Racing & Casino convenient for you. Thank you for your kind comments, we always like hearing directly from our guests. We hope that on your next trip to Hot Springs and Oaklawn that you will come back and stay with us again. Thanks, Jim
The rooms were clean and staff was very friendly. The breakfast was ample but very bland. I am a light sleeper. The closeness of my room to the street kept me awake. Next time I will request a room in the backside.
Dear Ted B, Thank you for your business, we truly appreciate that you chose to stay with us! We always like hearing directly from our guests, thank you for your comments regarding your visit. I hope that on your next trip to Hot Springs that you will choose to stay with us for we would love to serve you again. Thanks, Jim
This Hotel has the best continental breakfast. We stay here mostly because of this and the staff is great. Go visit Alisa and Donna. The hotel is good too nice and clean as well as the rest if the staff.
Dear Shena S, Thank you for continuing to choose us as your place to stay when visiting Hot Springs, we really appreciate your business! We love hearing directly from our guests and appreciate you mentioning our staff...they do work hard to make everyone's stay pleasant. We all look forward to taking care of your needs on your next visit to Hot Springs. Thanks, Jim
I felt welcomed by Donna and she was a delightful hostess of the best complimentary breakfast I've had at a hotel like Best Western. She made fresh cinnamon rolls, waffles, southern sytle delicious gravy with warm bisquits, eggs, sausage and made staying at the hotel feel like a home welcome. Thank you Donna and thank you Winners circle for a good breakfast and great start to my day!
Dear Stacy M, Thank you for staying with us on your recent trip to Hot Springs, we appreciate your business! I also appreciate your kind words, especially about our staff, I know they try hard to please everyone. Once again, I'm glad that you enjoyed your stay and we look forward to serving you again in the very near future. Thanks, Jim
Well to begin with they weren't supposed to charge us as we used reward points to stay. Well the next day we had a charge on our card and we did eventually get it back two days after we checked out. The night we checked in I asked to speak with the manager because the front desk clerk didn't know anything about our reward points. I never heard from the Manager all that night and half of the next day. I went to the office to see if the manager was in and it was a no so again I left my name and number with a different front desk clerk. Still never heard from the manager. At about 5 o'clock that evening my husband and I were relaxing after a nap and we heard fumbling and talking at our hotel door so I went over and put the chain lock on and then the door opened I happened to be standing there so I pushed it back shut and said excuse me. The guy at the door apologized and said this is the room we were just given. I immediately called the front desk and informed them that people had a key and had just tried to get in our room. She said oh my I'm showing no one is in that room and said I will take care of this and practically hung up on me. We tried our door keys and they didn't work so I got ready and went down to the front desk. I told the lady who I was and she put her hand up and said we got you all fixed up. I said no you didn't because our keys don't work. I told her I was glad we were there or those people could have taken our stuff. She just kind of brushed me off so I walked out. The next day when we were checking out we informed them of us being charged and still not hearing from the manager. The lady didn't say much and just handed me a paper that said my card was refunded even though we weren't supposed to be charged and didn't actually receive the refund until 2 days after check out. I told her there would be a bad review on trip advisor and her answer was well I hope you won't be too mad at us. Really...... wow I will never stay here again. I'm not a person who usually writes reviews good or bad but I had to on this. Don't stay here their customer service is terrible. It wasn't so much that mistakes were made because they happen sometimes but I couldn't believe the lack of follow up, apology or remedy for the situation. They didn't credit our points back, give a free stay or anything for that matter. I didn't even receive a apology. It has been almost three weeks since we stayed and I still haven't received a call from the Manager and I have left a voice mail with details and my number. So you decide if this is a place you want to stay?! My suggestion....steer clear!!
Dear Cassandra M, Thank you for staying with us, we appreciate your business. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Obviously, your experience is not typical. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with our usual "Best" experience. Thanks, Jim
SUPER FRIENDLY STAFF. We were treated with TRUE southern Hospitality. When we entered the hotel it was like being greeted into someone's home. That was a REAL treat. Rooms are super comfy and REALLY clean! The breakfast was REALLY good for a hotel continental breakfast. I would have to say it's the best I've ever had while traveling. I would totally stay here again! And HIGHLY recommend this place!
Dear Beedo, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We appreciate your sharing your experiences with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your business and please come back to visit us again. Thanks, Jim
The entire property was clean. Woke up to staff even cleaning the parking lot. Bed was super comfy. Watched the horses trotting on the horse track from the window of our room! We didn't have time to use the pool, but it looked nice. Yummy full breakfast: biscuits and gravy, eggs, waffles, yogurt, cereals, juice and coffee. Thanks to Donna for the friendly breakfast service!!! Would DEFINATELY stay here again.
Dear Creininger003, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Thanks, Jim
I would unhesitatingly recommend this hotel for any travelers passing through. I personally am usually skeptical of online reviews, but I'm a real person, and during this stay I was purely a leisure traveler. If I ever venture back to Hot Springs, I am staying here. The beds were comfy, and although my room was "smoking" it didn't reek of stale cigarettes the way so many chain hotels do.
Dear Johnny S, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guests. Please come back and visit us again real soon. Thanks, Jim
Well run and clean facility! We stayed there to attend a new years eve party across the street. The rooms were basic and very clean. Just what I was looking for! The staff was very helpful. Free breakfast with the room.
Dear David C, Thank you for your kind words about Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. We look forward to serving you again real soon. Thanks, Jim
Overall great place to stay! Small and built years ago, it is a through back to the motel/motor inn style. Everything was very clean and the staff was super nice. A few steps away from Rocky's Pizza and Oaklawn Racetrack/Casino. Will definitely recommend and stay there again!
Dear Richard C, Thank you for choosing to stay with us on your recent visit to Hot Springs, we truly appreciate your business! I'm glad that you enjoyed your stay and that you found everything to your liking. We look forward to your return visit so that we may serve you again. Thanks, Jim
I LOVE this Hotel! It's super clean Staff is so friendly and the breakfast is the best hotel free breakfast I have ever had! This Best Western is connected (not attached just connected) with the casino across the street so they gave us players card worth $10...The casino is a completely different story... Please read my review on Oaklawn Casino. In any event, we stayed in Room 229. It's VERY quaint cozy and it's a fairly standard room. Bedding was super comfy and the pillows are nice. Bed is clean...unlike some hotels. It's located near downtown Hot Springs. It's not walkable to downtown but it's within driving distance. There is a washer and dryer located near the front desk that closes at 10 pm. $1.25 to wash and $1.00 to dry. Nice looking small pool and a workout room. I would totally stay here again!
Dear Robert S, Thank you for your recent visit to Hot Springs, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Thanks, Jim
We stayed here for a girls weekend, I rented the family room, it was very clean and there was so much room inside, It was a two room suite with two king sized beds and in the other room was four wing back chairs a pull out sofa, a coffee table a desk with a chair and a round table. The beds were super comfortable. Pleanty of pillows. The room faced Central Ave but the noise was not bad at all. The hotel has two family suites and both are very secure. The check in staff was awesome. Oaklawn Park is just across the street. We planned on visting there, but ran out of time.
Dear lspence06, Thank you for your recent visit as our guest, we truly appreciate your business! I'm happy that you ladies had a great time. That room is perfect for that kind of trip for sure. We look forward to serving you again on your next trip back to Hot Springs. Thanks, Jim
Nice older hotel with very good value. Breakfast was good . Need an elevator for upstairs. Staff was nice and friendly. Concerned with outdoor room security but not unique to older hotels. Very close to casino with open cart transportation (good during warm weather).
Dear Jroddy W, Thank you for your recent stay with us during your travels to Hot Springs, we appreciate your business! Your comments regarding our hotel is most appreciated, we love hearing from our guests. Thanks again for your business and please come back to visit us again real soon. Thanks, Jim
Very good value at this hotel. The hotel is centrally located to many touristic sites. The room was a little noisy from the busy Avenue, but the bed was very comfortable! The staff went out of their way to be friendly and accommodating.
Dear Javier G, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We appreciate your conveying thoughts with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your patronage and please come back to visit us again. Thanks, Jim
Best Western has a good location - central and across from the race track, making it easy to find. Despite being on a busy thoroughfare, there was no road noise. Our room was clean and a great base for a three day stay. The bed was comfortable. The fitness center was small, but up to date with newer equipment. Breakfast was good with enough selections for a vegetarian and a vegan. Alisa really elevated breakfast with great service, making you feel like part of a happy family. Price wise, this was a wallet friendly motel that was clean, well maintained with friendly, knowledgable and happy staff. Next time we are in Hot Springs, we'll stay here.
Dear 2937redrose, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again in the very near future. Thanks, Jim
Really enjoyed my stay! Location is great! Just across the street from Oaklawn Race Track & Casino. Close to old downtown Hot Springs. Close to restaurants and shopping. Friendly staff and clean comfortable rooms. What more can you ask for? I'll definitely be back!
Dear MtnGolfer003, Thank you for your recent stay as our guest on your visit to Hot Springs, we appreciate your business! I'm glad that our location was convenient for what you were wanting to do while visiting. Once again, I'm glad that you had a good experience and I hope that you will come back and visit us again real soon. Thanks, Jim
We visited Hot Springs for a few days before Christmas. Wanted to catch up on some business and do some Christmas shopping. Had a great stay. Slept well on the comfortable bed, enjoyed the large clean room. It was tastefully decorated and very clean. The room attendant was very sweet and made sure we were taken care of. The breakfast was wonderful and had a great selection. It had something for everyone. The breakfast person was a delight. She was friendly and helpful. I would highly recommend this hotel to everyone from business people to families to those that want yo watch the horses run.
Dear Karyn J, One of the first things I do each morning is check out any new reviews. What a way to start the day....that is by reading what you wrote about what we offer our guests and the manner in which we serve....our greatest asset....our guests. Thank you for choosing to stay with us and please come back to visit us again. Thanks, Jim
My husband and I booked our room on hotels.com. $57 a night for New Year's Eve and 2 additional nights. The beds were comfortable! (We went for the double beds to save money and we were able to stretch out on our own bed) :) Granite counter tops in bathroom area. Heat lamp in bathroom to keep you warm. Pantene pro v for the complimentary shampoo and conditioner. Full breakfast! Hot eggs, sausage, biscuits gravy, and hit waffles, potAtoes, Coffee maker, fridge, microwave. Table to eat at in room. We brought our box fan and it blocked out any noise from other guests. Short walk to Rockys corner to eat. They had the best pizza! Across the way from the casino. Although the casino sucks. This was well worth the price!
We went to Hot Springs for a private New Year's Eve party with a group at a friend's restaurant and chose this hotel for the location and because it had a better appearance than the others in the area. We were pleasantly surprised from check-in to check-out by the friendliness of the staff, the comfort, amenities, and cleanliness of the rooms, and most particularly, the free breakfast. The very nice lady that oversaw the breakfast bar was friendly and very conscientious about making sure the diners had everything they needed. She made a point of speaking to each person and frequently checked the breakfast bar to make sure everything was right. We were very impressed with her and this whole experience! We will definitely go back to this establishment!
Dear rpnsea, Thank you for your business, we truly appreciate it! I'm glad that you enjoyed your stay, especially the Free Hot Breakfast and that staff in there. They really are a great team and work hard to please everyone. We look forward to your next visit to Hot Springs so that we may serve you again. Thanks, Jim
Usually I stay in expensive hotels but decided to be very cost conscience this trip. It was a good choice. Clean room, good service, very close to the activities we chose. Always felt safe on the property and rooms were quiet. QUALIFIER...we did stay here over Christmas week which would normally be more quiet anyway.
Dear ColleenFortWorth, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our facility, location, and how you enjoyed your visit with us. We look forward to serving you again very soon. Thanks, Jim
Recently traveled to Hot Springs last minute for New Year's Eve. Price point was well below other comparably rated hotels, so I booked 3 nights. Check in was easy; front desk was helpful and friendly. It is an old school motel layout; you drive to your room and enter from the outside. Asked for a room in the back away from the street and got it. The rooms are clean and functional. Our king had a comfortable bed, microwave fridge combo, and flat screen with plenty of channels, including HBO. Bathroom is small, but clean and perfectly functional. We took advantage of the free breakfast, which was a notch above most. Alisa made us delicious mini waffles and was very friendly. She answered any questions we had with a smile. It's located right across from Oaklawn and also within walking distance from Rocky's Corner, which had delicious Pizza!! Only 3 miles from downtown, as well. Overall, can't beat the value and we will definitely return when we visit Hot Springs in the future!
Dear Rob J, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay and this is wonderful detailed feedback of your experience! I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Thanks, Jim
The rooms where clean. The beds where very soft and comfortable. The breakfast was very delicious. The staff where very nice, friendly, and helpful. Would recommend to everyone I know. Will definitely stay there again.
Dear Heather H, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We appreciate your conveying thoughts with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your patronage and please come back to visit us again. Thanks, Jim
Clean room with comfortable king bed. Yummy breakfast buffet with many choices served by Donna. She was very friendly and helpful - she made sure everyone had everything that they needed and wanted. It was nice to experience true Southern hospitality!
Dear Amy R, Thank you for staying with us, we appreciate your business! It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again. Thanks, Jim
The bed was comfortable, the breakfast hot and tasty, and all the fitness center equipment worked. GREAT VALUE...WOULD HIGHLY RECOMMEND. My daughter booked this for us, we usually don't stay at Best Westerns.
Dear Connie M, Thank you for revealing your positive view of our business with others. What a wonderful review, I'm glad that you had a wonderful experience. Thanks again for choosing to stay with us and we look forward to serving you again in the near future. (Please thank your daughter for selecting us too!) Thanks, Jim
From check-in to check-out, my fiancée and I were impressed with every aspect of this establishment. The staff are friendly and welcoming, particularly the lady who runs the breakfast bar! She loves her job and kept everything clean and stocked, attending to and making conversation with the customers. We felt very safe here, as there are cameras all around the grounds, and the areas are well lit. Our room was clean as a whistle and no hint of smoke was detected, unlike most other hotels that claim a "smoke-free room". Our room came with a fridge and microwave, a dinner table, a nice flat screen tv, a terrific shower, and a wonderful comfortable King-Size bed! For all this, we paid less than $60! We'll most certainly be returning here if we ever need to stay in Hot Springs again. At this Best Western, everyone really is a WINNER.
Dear DunkleDonuts, Thank you for choosing to stay with us and for sharing your experience with us. I'm highly impressed as well, for this is wonderful feedback of your experience! We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Thanks, Jim
Love just walking across the street to the casino.The staff at the hotel are always very nice and the staff at the Breakfast Bar are always great they are friendly,nice and have one of the very best breakfast bar's in town. If you want to have a good nights sleep walk to the casino and eat a fantastic breakfast I suggest you stay at the Best Western Winners Circle in Hot Springs Ark. Linda Lester
Dear Linda L, Thank you so much for your recent visit as well as your wonderful praise of our hotel. Feedback from our guests is very important to us. We greatly appreciate you taking the time to share your comments and feedback with us. Once again, thank you for choosing to stay with us and we hope that you will come back and visit us again! Thanks, Jim
Very clean, comfy bed, friendly staff, well maintained, excellent full breakfast and central location. What more could you ask for? Especially in this price range. I would definitely recommend this place to everyone. Now for my "pet peeves ". The toilet sometimes does not completely flush, the shower is luke warm even though the sink would get very hot, the ice machine in our building never had ice and it is quite a walk fro the back building to where breakfast is served. Also during our 2 night stay maid service did not come to refresh our room until about 3 o'clock when I told her "no thanks" she offered to replace our towels. I gave her ours but she never returned with any replacements. So at 6 o'clock I had to walk down to the office to get some. I guess the older I get the more little things annoy me.
Dear Larry S, We deeply appreciate your very positive review of your experience. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guests. Please revisit us soon and we will take care of your pet peeves. Thanks, Jim
When we checked into our room we noticed a few things that showed it had not been cleaned really well but after traveling and being tired a comfortable bed made up for it. We had asked for a crib at the front desk and it took awhile before we got it, however it was around lunch time so I assume everyone was on break and when we did get it housekeeping was very nice and assured us if we needed anything else to let them know. Shout out to the breakfast ladies! They were very friendly and polite. The biggest complaint I have is the noise level. There was a big gap at the bottom of our door and we could hear EVERYTHING that happened outside. We had to put a towel down to help keep the cold air from blowing in. Aside from a few things I would stay here again but hopefully the room would be a bit better next time. Not the best place to stay in Hot Springs but there are most definitely worse!
Dear Chris-Ashley-Claire, Thank you for your business and for choosing to stay with us, we appreciate you! We consider reviews by guests to be an important part of our business because it reflects upon how well we serve our guests. We will continue to work extremely hard to please everyone who comes through our doors. If you find yourself needing lodging in Hot Springs we hope that you will choose to stay with us again. Thanks, Jim
My car broke down on my trip to Hot Springs, so my stay was longer than expected. I was very thankful that the Best Western was very clean and comfortable and centrally located without being outrageously priced. The room was spacious and clean, the appliances all worked, the grounds were tidy and seemed safe and secure, and the staff were all friendly. This is a good hotel for someone wanting to explore Hot Springs but not wanting to pay the boutique hotel prices of the downtown inns.
Dear 900charlottes, Every day we count our blessings that our business attracts such nice and kind-hearted guests like you. The fact that you would take your time to so generously honor our staff is totally appreciated. Thank you for staying with us, hopefully next time your car will not be a problem while you are in town. We would love to have you as our guest again. Thanks, Jim
The value you get for this room is great. The location is awesome. There was a smell of pot in our room from people staying 2 doors down. All in all this was a great stay for us and we will stay there again if we are back in the area.
Dear Dennis H, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Thanks, Jim
For the most part we enjoy coming to this Hotel. We just don't like being put in the back part of the Hotel rooms... Love the hot breakfast when it's made for the most part and we don't have to wait 15 minutes because something ran out.
Dear Regina K, Thank you for your kind words about our hotel and for your return visit. It is always a great pleasure to hear directly from our guests. I'm sorry that we couldn't accommodate you with a room near the front. We look forward to serving you again in the very near future. Thanks, Jim
For this being an older property I wasn't expecting much. Everything was updated and clean and the room was large. Best ever - the mattresses are memory foam! I slept like a baby. The only downside was the noise and lights from the road. Request a room in the back.
Dear AyletteR, Thank you for staying with us, we appreciate your business! It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit. We look forward to serving you again. Thanks, Jim
Good location to downtown area where we mainly spend out time. Clean rooms and property. Friendly staff, knowledgable of the area. Comfortable beds with plently of pillows. Have always felt safe in this area. Easy to find with plenty of parking. Have never had a complaint.
Dear lonerie94, Thank you for staying with us on your recent visit to Hot Springs, we appreciate your continued business! We never lose sight that you have a range of options available to you when seeking out lodging to meet your needs. It's always nice to learn that we are exceeding the expectations of our guests. We look forward to your return visit so that we can serve you again. Thanks, Jim
The staff is amazing. We got everything we asked for and then some. The rooms were clean and neat, the beds were comfortable and we had no trouble getting plenty of rest. Breakfast is great. Hot food, friendly staff and all the guests we visited with were very pleased. Great location....nearby everything we wanted to see and do. So much fun to be had. We fully intend to return.
Dear Yvette D, Thank you for choosing to stay with us, we appreciate your business! It was a pleasure to have you as one of our guests and to have you share your experience with us. We appreciate your kind words about our staff and how you enjoyed your visit. We look forward to serving you again on your return visit. Thanks, Jim
Older motel but in very good shape. Breakfast was excellent! Donna and all of the breakfast staff gave superior service. Desk clerks were very friendly and very helpful. Good location and rates. Nice and quiet.
Dear Lewis B, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. Thank you for recognizing our staff, I know they try hard. I'm glad that you enjoyed your stay and we look forward to your return visit. Thanks, Jim
I was very impressed with the rooms. I've stayed at 2 other motels in Hot Springs because I visit frequently. The room at the other motels I visited was more expensive and the quality of the room was on a much lower level than Best Western. It was very clean and much more spacious. The staff was very helpful and Very friendly. I stayed 2 nights and I guess the only small complaint I had was after our day out on the 2nd day, upon our return the maids did a wonderful job cleaning however they didn't restock anything. We were out of shampoo, soap, and coffee. It wasn't a huge problem but it would've been nice to already have that stuff handy when we returned. Overall though, it was a very comfortable stay and very impressive. I will definitely be staying there everytime I am back in Hot Springs. I have definitely found "My Motel."
Dear Russell H, Thank you for giving us a try on your last visit to Hot Springs, we truly appreciate your business! I'm glad that you enjoyed your stay with us and it's wonderful to hear that you will be coming back to stay with us again. We feel like that we are a great value to our guests. Thanks again and we look forward to serving you again real soon. Thanks, Jim
Stayed for two nights on a spur of the moment trip to Hot Springs. Got a good rate for a King room upstairs. The room was okay. Seemed clean enough but it had an old musty smell we thought might go away but really never did. Guess I should have reported it but you'd think they would know. The bed was super comfortable and the hot breakfast was one of the best we've had at a hotel. We got scolded a little because we made our own waffle (the nice lady is supposed to make them for you, which we didn't know). Parking spaces are really tight and the last morning, a HUGE truck had parked so close to our car, my husband had to move it before I could get in. Overall, it wasn't bad but I would probably stay elsewhere if coming to the area again.
Dear Pam R, Thank you for your recent visit with us, we appreciate your business. I'm glad you chose us! Thank you for sharing your experiences with us, it makes us better. We never tire of hearing from our guests about their experiences. I hope that you will chose to stay with us again on your return visit to Hot Springs. Thanks, Jim
The motel is convenient to downtown and tourist attractions in Hot Springs. The breakfast provided was the highlight of the day. Alisa and her husband provide the food and service which is better than any I have found. The rooms are clean and decorative; the staff is very helpful.
Dear Mary M, Thank you for choosing to stay with us and for sharing your experience with us. We never tire of hearing our guests comments about their stay. I'm glad that you enjoyed your stay and we look forward to serving you again on your next trip to Hot Springs. Thanks, Jim
Stopped at this hotel for a night. The staff was very helpful at giving us a coupon deal even though we had previously booked a reservation for more. Additionally the complimentary breakfast was very good for a hotel. Our room was clean and showed little signs of wear. Parking was easy as we got to park right outside our room with the more motel style layout. The only downside was the hotel's location wasn't the best for tourists, but as we had a car it wasn't an issue and was a better deal than other's.
Dear Darryl G, Thank you for choosing us for your lodging needs on your recent visit to Hot Springs, we appreciate your business. We do feel that we are the best value in town. I'm glad that you had a great experience and we hope that we have to opportunity to serve you again in the near future. Thanks, Jim
This hotel has great pillow top beds, frig and microwave, desk and table with two chairs, large 35 inch flatscreen TV with over 80 channels, roomy dressing area where the sink is located , fluffy towels, and a really good shower. It is an older property but nicely renovated and very clean. This is a motel where rooms open to parking lot or upstairs room open to walkway. I was a little concerned about safety and the surrounding area with this hotel across street from race track - however that was not an issue at all. Nice surroundings including a fabulous restaurant right next door - Rocky's Corner (yummy pizza). We decided to stay a second night due to bad weather and Tera made room for us and even gave us a little discount. That just topped off a perfect stay. The pricing here is one of the best in town and the value for your money is way above average. Thank you Tera and the Winners Circle! We will definitely be back soon.
Dear JeanP777, Thank you for selecting us and for revealing your positive view of our business with others. What a wonderful review, I'm glad that you had a wonderful experience. Thanks again for choosing to stay with us and we look forward to serving you again in the near future. Thanks, Jim
hotel is right across from the race track, downtown 3.5 miles away, places to eat are a wide choice, there was a magic show downtown well worth your time, bath houses were quite interesting to see, will go back
Dear paulgX5110FQ, Thank you for your recent visit as our guest, we truly appreciate your business! We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. We look forward to serving you again on your next trip back to Hot Springs. Thanks, Jim
Stayed for 2 nights while exploring Hot Springs Natl Park and this Best Western was a great value. Got a room for $65/night with a king bed - room was clean, bed very comfortable, free breakfast included hot items like eggs, sausage, biscuits, gravy. Easy 5 minute drive to Bathhouse Row area of Hot Springs. And there is free parking in a big garage once you're in the touristy section of the town. The WiFI went in and out but that wasn't a deal breaker. If you want an affordable and comfortable place to stay in Hot Springs, I'd recommend this hotel.
This was the best stay of our vacation. Room was very large and the breakfast was the best of all the Best Westerns we visited. We stayed at BW Texarkana, BW at Horn Lake, and BW at Branson, Mo. This by far was the best of the BW.
We just needed a clean place to sleep after getting our passports. Good beds clean. Hot breakfast. Great price! Surprised how many businesses are closed in Hot Springs. Looking like hard times down there. I've always gone to the Arlington for a massage. Don't go. Poor condition and staff is marginal. Bummer!
Dear Karla S, Thank you for choosing to stay with us this time on your trip to Hot Springs, we appreciate your business! I'm glad that you enjoyed your stay and shared your experiences with us, we love to hear from our guests. We do feel like we are the best value in town. Please come back to stay with us again for we love taking care of our guests. Thanks, Jim
The staff was very friendly both on the phone as well as in person. Normally I do not like to stay in hotels with exterior doors as they often feel out dated and old, but this one was very clean. I stay at a lot of Best Western hotels and this one had the best hot breakfast of any I have stayed at. Donna and Alisa went above and beyond to make sure everyone had a great meal. They checked on me several times to make sure I had what I needed and Donna even prepared my waffles for me. I will definitely recommend this hotel to anyone visiting Hot Springs.
Dear Wes Y, Thank you for your business, we truly appreciate that you chose us! I'm glad that you enjoyed your stay, especially the Free Hot Breakfast and that staff in there. They really are a great team and work hard to please everyone. I hope that on your next visit to Hot Springs that you will choose to stay with us again. Thanks, Jim
We stayed here for our anniversary, we have stayed here before and have always been happy. The rooms are clean, staff very friendly the hotel is conveniently located right across the street from the race track and close to other places. The breakfast is outstanding! Will definitely be back.
Dear 183tessaj, Thank you for your business, we truly appreciate it! I'm glad that you enjoyed your stay here for your anniversary. I'm glad that our location was convenient for what you were wanting to do while visiting. I hope that on your next visit to Hot Springs that you will choose to stay with us again. Thanks, Jim
Good place to stay, room rates were fairly priced for such a beautiful area. Spent 2 nights and was happy with everything. I went to the front desk and questioned about the area and the staff were more than happy to explain the area. I was given maps and helpful hints to make it easier.
Dear Matthew B, I would like to thank you on behalf of our entire staff for choosing to stay with us. Sharing your experiences during your stay is most appreciated. We are thrilled that you feel led to share your comments with fellow potential guests. Please come back and stay with us again for we look forward to serving you again. Thanks, Jim
We had never been to Hot Springs. We stayed two nights at the Best Western due to reviews we had read. We were very pleased with the room, the service and the breakfast. It is a convenient location. The bath had a very good shower head, clean tub, nice Heat/Light/Vent/Night Light. The Vent was not operational so when we left I reported that to Tera at the front desk. She was most appreciative of my suggestions for other improvements as well. Our room had a balcony that overlooked the courtyard and pool, which was nice. These rooms were a little smaller than others but we found it more than adequate for two persons. The king bed was very comfortable. We couldn't get the Fox Business Chanel on TV to watch the debate was the only downside. The Breakfast was great. The hostesses do an excellent job--especially the homemade cinnamon rolls--get there early to get one. The sausage, bacon, gravy, biscuits, cinnamon rolls, pastries, canned fruit, yogurt, etc. was all good. I would highly recommend this Best Western. We got a very good price in the off-season. Tera told me it was full during Jan-April Racing season since it is across the street from Woodlawn tract.
Dear rajthja, I want to thank you for visiting our hotel this week. Your comments regarding our hotel is most appreciated. We appreciate your conveying thoughts with fellow potential guests who hopefully will be our future satisfied guests as well. Thanks again for your patronage and please come back to visit us again. Thanks, Jim
When I arrived at the hotel i was informed I had booked the wrong type of room (suite) due to there being very little on the third party website to delineate the types of rooms. The person at the front desk was not willing at all to relocate me to the room I thought I had reserved despite the fact the room was next door and remained empty all night. The room was dingy and you could tell had not been vacuumed around the baseboards and doorways in a long time. The hotel was conveniently located, but that's about all I can say that turned out positive during this trip. I would not stay here or recommend anyone stay here for pleasure. It will do if you wish to be walking distance from the race track. Good thing they have that going for them. A better brand should take over that property and make it nice again.
Dear ddava000, Thank you for choosing to stay with us, we really do appreciate your business! I am, however, sad that you chose this public forum to bad mouth us like this. When you called us days before your arrival to tell us you thought that your wife had booked the wrong suite, we told you how to correct your booking error to get the suite that you wanted. When you choose to use a third party website, such as Expedia in this case, and pay them for your room, you have to make changes to your reservation through them as well. You're our guest, but you are their customer. These third party websites will not allow us to make changes to their customers reservations. If you want the hotel to make changes for you then you have to book on the hotel brand website directly. I'm sorry that you didn't have the experience that you wanted, but I am glad that you chose to stay with us and I hope that you will come back to give us another chance. Thanks, Jim
Nice clean place to stay. Very friendly people working here. Great free breakfast, they will even make waffles for you. Good location across from track. Rocky's Corner is next door is a great place for pizza and subs.
Dear B H, Thank you for staying with us and for taking some of your valuable time to provide potential guests with your rich perspective. We appreciate the feedback and look forward to seeing you again soon. Thanks, Jim
Tried this hotel because I had been to another in Hot Springs and had the bed wreck my back. I am delighted to say that the beds at this establishment were extremely Comfortable and clean. The room was equipped with a fridge and microwave as well as a nice tv. There were high school kids there for a cross country tournament and they were playing in the parking lot, but the room was so quiet that I never noticed it while I enjoyed a relaxing evening and a restful sleep. This hotel certainly has my vote and my money every time I ride thru Hot Springs.
Dear Dan H, Thank you for your recent visit while riding in the Hot Springs area, we appreciate your business! I'm happy that you found your bed comfortable and your room clean. We have a lot of motorcycle riders stay with us because you can park right outside your room, level parking, and we have our motorcycle wash station for your convenience. We look forward to your return visit! Thanks, Jim
great stay, great location, great staff - Abcdefgh ijklmnop qrstuvwxyz one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty
Dear Tom W, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you liked the location and that the staff served you well. If you find yourself in the area again please come back and stay with us again. Thanks, Jim
This is our second stay in this hotel and have always found it an excellent place to stay while in Hot Springs. The staff is always friendly, the rooms are clean and comfortable and the breakfast and breakfast staff is excellent.
Dear William J, Thank you for your return visit, we appreciate your continued patronage. I'm happy that you had a great experience while you were our guest, that's always glad to hear. I'm also glad that our staff made your experience even better, they do try hard... We look forward to your next visit so that we can serve you again. Thanks, Jim
Everything was ok except the parking and hot water in shower.... We had to park far away from our room... I couldn't even see our truck from our room. Was not happy at all with that. Oh the shower in room 215, the shower handle don't turn to hot, so even after letting it run to warm up the water is just barely warm. I was disappointed that I had to take almost a cold shower.
Dear Regina K, Thank you for choosing to stay with us, we appreciate your business! Thank you for telling us about your experiences, we never tire of hearing from our guests. I'm sorry about the few issues you had and I can tell you that we have adjusted the hot water and all is good now. Thank you for telling us about it. Please come back and stay with us again so that you can experience our usual "Best" experience. Thanks, Jim
We enjoyed ourselves immensely in Hot Springs. Everything is close, nice rooms and beautiful town. We visited the National park, Oaklawn Gaming, taste tested the brews at Superior, very nice selection. We then drove next day to the Crater of Diamonds which was not far.
Dear Bruce G, Thank you for your recent stay as our guest on your visit to Hot Springs, we appreciate your business! I'm glad that our location was convenient for what you were wanting to do while visiting. Once again, I'm glad that you had a good experience and I hope that you will come back and visit us again real soon. Thanks, Jim
Great service at breakfast from Donna and Alisa! They personally served, cleaned up and even made our waffles. They were also very kind to everyone that was there. It was crowded that morning and they were patient, joyful and worked very hard to make sure everyone was served.
Dear Kelsie T, Thank you for your business, we truly appreciate it! I'm glad that you enjoyed your stay, especially the Free Hot Breakfast and that staff in there. They really are a great team and work hard to please everyone. I hope that on your next visit to Hot Springs that you will choose to stay with us again. Thanks, Jim
The Best Western was pretty nice & had a great breakfast* There are plenty of interesting places to see in Hot Springs, especially the hot baths & massages* Enjoy them* GOD bless y'all*!*!*!*! Go there when you can :-)
My husband and I chose this hotel based on TripAdvisor reviews. I'm glad we did. The hotel was clean and the bed was comfortable. The breakfast was really good. Alisa was very friendly and went out of her way to make our stay enjoyable. Will be back next time we are in Hot Springs.
Dear IzzyandZoe, Thank you for choosing to stay with us, we appreciate your business! I'm happy that you liked your clean room and comfortable bed. I'm also glad that you enjoyed Alisa as well as the Free Hot Breakfast Bar. Thank you for mentioning our staff, they really try hard to make sure everyone has a great time while they are spending time here. We look forward to your return visit for we love to serve our guests! Thanks, Jim
For the money, and the location, across from Oaklawn race track, for horse race enthusiast, you can't beat this place. For me, who was here to look at real estate, it was an above average experience . I have to say from the friendly front desk help, to the upgraded rooms, to the immediate survey about my experience, these folks are making the effort.
Dear micyear, Thank you for your kind words about our convenient location, the quality of our rooms, and our great staff. I'm glad that you enjoyed your stay while you were in town. Thank you for choosing to stay with us and I hope that you will choose to stay with us again on your next visit to Hot Springs. Thanks, Jim
Alisa and Donna are so friendly and the food is great! Good variety and health food available as well. The hotel is nice too, but I always enjoy the full breakfast. Front desk is pleasant and the rooms are clean. Beds are comfortable with soft linens.
Dear Paula V, Thank you for choosing to stay with us on your recent visit to the "Spa City"! We truly appreciate your business...Thank you for your kind words about our staff and your experience while staying here, we really never get tired of reading about them. We are here to serve our guests, so please come back and visit us again real soon. Thanks, Jim
My husband and I stayed here during our move to the village. The front desk ladies were wonderful and very knowledgeable. The room was comfortable bed was great. The maids did an awesome job it was spotless. The next morning the breakfast bar that is open from 6am til 10am was the best. Miss Donna was a diamond in the rough. She saw to our every need. She makes homemade cinnamon rolls and even makes the waffles. All and all our stay was just what we needed after and before we finished moving. THANK YOU BEST WESTERN!!!!!
Dear Alisa J, Thank you for staying with us during your move, we appreciate your business! I appreciate that you shared your experience with us, we love hearing from our guests. Since you moved here you probably won't have a need for rooms again, but please recommend us to family and friends that are looking for a place to stay in the area. Thanks, Jim
Room was very nice and clean would recommend a stay there very satisfied was a last minute booking wasn't sure how it would be never stayed there before was surprised and relieved the room was great!! Front desk was very helpful. Across the street from Oaklawn made it even better.
Dear Susan S, Thank you for your staying with us and for your kind words about your experience with us, we truly appreciate your business! We love hearing about our guests experiences. Please come back and stay with us again for we love to serve our guests. Thanks, Jim
This is definitely a 5 star hotel!! It had every amenity you could think of....a freezer-refrigerator, microwave, Iron, ironing board, hair dryer, and the most comfortable bed I've ever slept on!! Also, the breakfast bar the next morning was delicious; eggs, biscuits, sausage gravy, hash browns, sausage patties, cinnamon rolls, muffins, bagels, waffles, fruit cocktail, grits, oatmeal, cereal...anyway you get the idea!! The lady who was over the breakfast was wonderful--so friendly & accommodating. A truly wonderful place to stay!!!!
Dear Phllis G, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit with us. We look forward to serving you again very soon. Thanks, Jim
Comfy beds with lots of pillows. Room and bathroom were Extra clean. Convenient location, two miles from national park and heart of historic district. For an older motel they have really taken care of this property and updated as needed. Breakfast was the usual, eggs, biscuits, cereal. Would like to have seen some fruit.
Dear calex1956, Thank you for choosing to stay with us, we truly appreciate your business! I'm glad that you found our hotel to your liking and that you found your room clean. I'm also happy that you enjoyed the Free Hot Breakfast Bar as well. Please come back and visit us again on your next visit to Hot Springs. Thanks, Jim
Stayed one night. This hotel seems to have been renovated and our room was very clean and fresh. The upstairs room are a little bit cheaper than downstairs rooms. Our room was in the middle of the complex and was very quiet. The hotel is on Central Ave, Hwy 7, across from Oaklawn horeserace track and casino. You also get coupons for the casino for $10 free play. A hot breakfast is included - scrambled eggs, saussage patties, fried potatoes, biscuits and gravy, pastries, hot and cold cereals and the usual juices and coffee. Come out of the hotel and trun left about a mile and you come to Bathouse Row, part of the National Parks. Hwy 7 is a main road thru town so you have all the typical fast food places. This is very conventient to the downtown area and park drives and Lake Hamilton. We would certainly stay here again.
Dear MemphisSusan, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our facility, location, and how you enjoyed your visit with us. We look forward to serving you again very soon. Thanks, Jim
The beds were comfy, the staff was amazing, the breakfast was good and plentiful, and the room was clean. The only problem I had was I think they need to add a couple more king size bed rooms. We had to stay in a double because of the lack of the king size bed rooms. Other than that our stay was nice.
Very friendly staff from the time we arrived until we departed the staff made our stay comfortable. Quiet and clean rooms, the hot breakfast included eggs, sausage and they would make waffles and bring to your table.
Dear BudPattiCampbell, Thank you for your kind words about our hotel, the Best Western Winners Circle. It is always a great pleasure to hear that we are serving our guests well. We look forward to serving you again soon. Thanks, Jim
Restaurant ladies alisa and Donna went out of their way to make breakfast nice fresh coffee was instant and they were so helpful to all the guests who entered their friendliness was such a great way to start my morning thanks to them and some of the other staff we had a great stay
Dear Lisa B, Thank you for sharing your experience with us during your recent stay, we love hearing from our guests. You are correct, the breakfast ladies are "da bomb"!!! I'm glad that you enjoyed your stay and please come back and stay with us again. Thanks, Jim
The staff and rooms were excellent. Not a 4 star resort. That's not what we wanted. We were pointed out the " LOCAL " places to go and do. We saw a side of Hot Springs few tourist see and do thanks to the staff. PS Not IF but when you go to Hot Springs. Tell Mary and Ashely at the front desk HI for us! And go Diamond hunting!
Dear John Nagle P, Thank you for choosing to stay with us on your recent visit to Hot Springs, we appreciate your business! I'm glad that you enjoyed your stay and then shared your experiences with us, we love hearing from our guests. I appreciate that you mentioned our staff, they do try really hard to make sure everyone enjoys themselves while they are here. I hope that if you are ever in the area again and find yourself needing lodging that you will stay with us again. Thanks, Jim
I reserved 12 rooms for our motorcycle group this October on our fall foliage ride through Arkansas. The girls at the front desk were expecting us and promptly checked us in and gave us each a nice microfiber towel to clean our windshields. They also allowed us to hold a meeting in their spacious breakfast room that night. Their breakfast the next morning was perfect for us with waffles, fruit, sausage, eggs, biscuits, and hot cinnamon rolls. The ladies even served us the waffles to keep the machines full. Special thanks to Allisa and Donna. Longview Texas Goldwing Roadriders Association
Dear Daryl D, Thank you for trusting us with your group of motorcycle riders, we truly appreciate your business! We love our bikers for I'm sure your group used our bike wash area to get the bugs off your bikes after your very scenic ride around the area. I'm glad that you liked our property as well as our staff and I hope that the next time you come to the area to ride that you will choose to stay with us again. Thanks, Jim
Great, friendly staff and VERY clean. Breakfast was good!!!! This hotel is right across the street from the track/casino which is where we were going so convenience, cleanliness and excellent service is what we were looking for and we got it!!!! Thanks!
Dear Stephanie L, Thank you for choosing to stay with us, we appreciate your business! I'm glad that the location worked out well for you and that you found everything to be to your liking. I want to invite you to come back and stay with us again on your next trip to Hot Springs! Thanks, Jim
I have stayed in a lot of hotels and have never experienced such a friendly staff from the front desk clerk to the housekeeping staff. Everyone was extremely friendly and helpful. The breakfast bar was excellent. Waffles were made and brought to your table.
Dear Lesa W, Thank you for your recent visit to our property while visiting Hot Springs, we appreciate your business! Thank you for all of your kind comments about our staff, I know they try really hard to make sure everyone enjoys their stay. Please come back and visit us again for we love serving our guests. Thanks, Jim
Husband and I really enjoyed it.. breakfast was yummy, Oaklawn racing was walking distance,the room was nice and clean, comfortable beds, people are friendly, and the rates are very reasonable. We stayed 2 nights and just love hot springs had a good time. We will be back to this hotel.
Dear Mary L, I'm glad that you chose to stay with us, we appreciate your business! I'm glad that you and your husband had a great time in Hot Springs and that you enjoyed your stay with us. We always love hearing about the experiences of our guests. We look forward to your return visit to Hot Springs. Thanks, Jim
Very nice room and facility. Large, clean, well equipped and quiet. Exceptionally pleasant and helpful staff. Great breakfast. Spacious, Well-protected parking area... those pulling a trailer would have no problem.We felt rested and pampered when we left!
Dear StephenrO5046CA, Thank you for visiting with us on your recent trip to Hot Springs, we truly appreciate your business! It is always pleasing when our guests elect to write about their experiences so that future travelers can see what we are all about… thank you. We appreciate your kind comments about our property and would love to have you come back to stay with us again. Thanks, Jim
We were headed to Mt. Nebo and decided to stay in Hot Springs for the night. So glad we picked this place to stay. The staff were friendly. The room was clean and comfortable. The free breakfast was hot and tasted good.
Although this is an older hotel and the rooms are small, they are very clean and comfortable. the staff is very accommodating - especially the morning breakfast staff. The ladies who work in the breakfast room are extremely helpful - even making our waffles for us and wrapping fresh hot cinnamon rolls for us to take with us. The location is good - right on the main street in Hot springs and we had no problem finding the hotel. We would definitely stay here again.
If your in town for the races, heres your place. Right across from Oaklawn this Best Western offers free parking, good breakfast, clean rooms and is motorcycle friendly. You can bet, have a couple cool ones, walk across the street to numerous restaurants and never get in your car.
Dear Badger12745, Thank you for your recent stay with us, we appreciate your business! I'm glad that the location worked out well for you and that you enjoyed your stay. We enjoyed taking care of you, so please come back and stay with us again. Thanks, Jim
Hotel exceeded our expectations. Breakfast was the best we ever had and the staff was exceptional. Comfortable beds, clean rooms, great staff. Nothing bad to say about this property. Was convenient to everything. We will definitely be back to stay again.
Dear Deana M, Wow, what a wonderful review! Thank you for sharing your experience with us, we never grow tired of hearing from our guests. I'm happy that we exceeded your expectations...thank you for staying with us and we look forward to your return visit. Thanks, Jim
it was a great stay. the people were helpful and the trip was good. i will come back again. hot springs is a very pretty place to see and there is so much we didn't get to see in the short time we where there.
Dear Terry J P, Thank you for your stay and thank you for sharing your experience with us. We appreciate your business! We look forward to your return visit to Hot Springs so that we may serve you again. Thanks, Jim
Best Western is a very clean hotel with excellent service. Clean, nicely furnished rooms with Very Comfortable beds. The breakfast was the best of any hotel/motel we have visited. Donna, the wait person in the breakfast room did an excellent job and the food was far superior to other hotels we have been to in the past. She is a real asset to Best Western.
Dear 674jamesmc, Thank you for choosing us for your recent stay in Hot Springs, we appreciate your business! I'm happy that you found your room to your liking as well as our full Hot Breakfast Bar. I appreciate that you mentioned our staff, they work really hard at making sure everyone enjoys their time here. I hope that you will come back and visit us again, for we love putting smiles on our guests faces. Thanks, Jim
Rooms are clean. Very comfortable bed. Close to the casino. Excellent hot breakfast & the attendant was very friendly & helpful. Highly recommend this place if looking for a place to stay in the Hot Springs area.
Dear Jim P, That you would choose our motel for your recent stay is very pleasing to us, thank you for your business! Even more rewarding is the reaction that you indicate that you had regarding your visit with us. This really does make the whole staff very happy. Nothing makes us happier than pleasing our guests. We believe all guests should both expect and receive a high level of service. Thanks for sharing your memorable experience with us and we hope you will come back and visit real soon. Thanks, Jim
The room was standard and was clean and well kept. It had a smoke odor that was reported. The breakfast was very good and the outdoor pool was nice with a small outside picnic bench. In this busy city this hotel was quiet and located away from the main downtown but easy to get to the national bath park. Service and internet very good.
Dear kensedmak, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about how you enjoyed your visit with us and we have taken care of the odor you reported. We look forward to serving you again very soon. Thanks, Jim
They have very nice rooms. Their beds are excellent. Their staff is very friendly. Their breakfast is over the top! I need to compliment Donna and Alisa who operate the breakfast area. They are marvelous. Always a friendly smile and good morning. Always ready to help make the waffles. Never out of food or coffee!!
Dear Bill P, Thank you for selecting us and for revealing your positive view of our hotel with us. We strive to deserve accolades like yours every single day and we will never tire of hearing that we please our treasured guests. Please come back and stay with us again for we love serving others. Thanks, Jim
After our first stay here in early 2015, we made a point of stopping again last month on our way home from Tx. This BW is an oldie, but a very goodie. Reasonably priced and located just across the street from Oak Lawn Racetrack. Facility remains clean and well-maintained. Most importantly, our breakfast was super due to the very friendly welcome offered by the server. Super gal who made the simple meal special. Hope to be back here again.
Dear sfron81, We deeply appreciate your very positive review of our business! We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our customers. Thank you for choosing to stay with us and please revisit us soon and often. Thanks, Jim
We selected this hotel because it was very convenient for a family event we were travelling to, and generally had good experiences at Best Western Motels; since the reviews were generally positive, we pre-booked and paid for a 2 night stay. We arrived and checked in around 6:00; the room seemed fine, so my wife and I stored our things and left to meet some family for dinner. We returned to the hotel at around 11:15 or so, and noticed that the toilet had over flowed! We did use the toilet before we left, but it seemed to function fine then; we were worried that someone had come into our room and used the bathroom, but since nothing seemed to be missing, we concluded that something else must have happened. My wife called the front desk, and was told to 'send your husband to the desk to pick up a plunger, since no one is available to come to the room'!!! My wife hung up the phone, and while we were pondering this, the phone rang again; it was the desk saying that they did not have a plunger after all, but someone could come out in the morning to correct the problem. At this point, my wife and I packed our things and went to the front desk to ask for a manager. When we arrived at the desk, the clerk told us no manager was available, their was no other room available, and there was no one that could fix the problem until the morning. We informed the clerk we were checking out and wanted our money refunded. At this point, the clerk remembered how to call a manager (or someone she claimed was a manager). After going back and forth with the 'manager' through the clerk (the clerk did not offer to give us the phone to talk to the person on the other end), it seemed that the two were implying that we had caused the toilet to overflow (I don't really see how that should make a difference anyway, since the room should have been fixed and cleaned no matter how it became that way). My wife and I left, and I informed the clerk that we would be disputing the charge. We could not find another room in Hot Springs, so had to travel to Arkadelphia to find a place to stay the rest of the night. In fairness, the hotel did refund our money for the second night. When we got the report from the credit card company about our dispute, the manager apparently claimed that we had never made any sort of complaint and that we had stayed the entire night (we have a credit card receipt to prove we did not). Also in the interest of full disclosure, the credit card company disapproved our dispute, claiming that since we were in the room for 15 minutes, there was nothing they could do and we had to pay for the entire night (apparently the condition of the room and the failure of the staff to respond to a complaint is irrelevant). I attempted to contact the manager, but got no response to my call. I have also opened a complaint with Best Western. If you choose to stay here, you will probably have a very satisfactory stay; just hope nothing goes wrong with your room... you may want to bring your own plumber's helper)
Dear Rojas-Cuello, We read, review and discuss every rating, evaluation or recommendation that relates to our business...both good and bad. Fortunately, the overwhelming percentage of the feedback we receive both off and online is wonderfully positive. Your feedback is clearly not positive but we still appreciate you taking the time to share your comments. I accept the constructive criticism and it is my unwavering belief that when a business stops being challenged on all they do especially from those whom they serve, that their future is in peril. For this reason, thank you and rest assure that we as a business take your remarks very seriously. However, your insistence of immediately having another room on a night that we had no other rooms available for an issue that would be fixed in less than 30 minutes was simply unreasonable. The manager and maintenance person were on their way from home when you came to the desk and informed the clerk that you were leaving. You gave us no chance to correct the issue. We did a lock interrogation and found that no key had been used on your door except yours. No one else had been in your room. We did refund the 2nd night of the 2 night non-refundable reservation simply because it was the right thing to do. We stand by the fact that we are hard working reasonable people trying to make a reasonable living. We offer very good quality accommodations at a fair price. We will let the majority of our reviews speak to the kind of business we run. Thanks, Jim
Whenever we are in Hot Springs, this is where we stay. Rooms are clean and comfy, close to all attractions and the breakfast is very good!!!!! A good value for the price, Oaklawn Racetrack is right across the street!
Dear tanyas342 Thank you so much for your recent visit and subsequent wonderful praise of your experience. Feedback is very important to us as well as the potential guests looking for a place to stay in our area. We greatly appreciate you taking the time to share your comments and feedback with us. We look forward to your return visit so that we can serve you again. Thanks, Jim
Donna and alisa, were fantastic. Customer service does still exist I was very pleased with the hotel as a whole. I will stay here again and again and again.. Thank you best western. The rooms were clean and tidy the front desk clerks were very nice and helpful I highly recommend this hotel
Dear Jeremy D, Thank you for your kind words about Best Western Winners Circle. It's always a great pleasure to hear that we are serving our customers well. I also want to thank you for mentioning our staff for they do a great job and our people do make a huge difference. We look forward to your return visit so that we can serve you again. Thanks, Jim
Large clean rooms, everything working, polite staff, great beds, well lit parking lot, about a block from the casino, less than a mile from grocery store - Perfect location. Will definitely stay here again.
Dear Sarah Y, I would like to extend on behalf of our entire organization our gratitude for your patronage. Your comments regarding our hotel is most appreciated. We are thrilled that you feel led to share your experiences with us and potential future guests. Thank you for staying with us and we look forward to serving you again in the near future. Thanks, Jim
Just spent first of 3 nights here. The bed and pillows were awesome. Was great to head into a long day with a wonderful breakfast on board. Definitely have to say that was just about the best continental breakfast setup I have experienced. They offer just about anything your heart could desire for breakfast.
Dear Kathy A, Thank you so much for your recent visit and subsequent wonderful praise of your experience. I'm sure that your remaining stay will be just as nice as the first night. Feedback is very important to us as well as the potential guests looking for a place to stay in our area. We greatly appreciate you taking the time to share your experience and feedback with us. We look forward to your return visit so that we can serve you again. Thanks, Jim
It was a great location for the sights we wanted to see. I highly recommend this property. The room was really big. The breakfast was really good and the staff in the breakfast area was so accommodating,,,offered to make us waffles...kept everything well stocked . The staff were friendly and very helpful.
Dear DORENDA P, Thank you for your recent visit to Hot Springs, we appreciate that you chose to stay with us! Thanks for taking some of your valuable time to provide potential visitors with your experiences while staying with us. We always appreciate our guest feedback and look forward to seeing you again soon. Thanks, Jim
The Hotel Staff is wonderfully attentive, the location is central to the activities that Hot Springs offers, Was quiet and comfortable and very relaxing, even during the Bike Rally Weekend, Room is well appointed and comfortable.
Dear Kerry G, It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit with us. We look forward to serving you again very soon. Thanks, Jim
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