Best Western Plus Hotel Hershey, Hershey

This was the second time we stayed here and both experiences were great!The rooms were clean, the a/c was quiet, and the staff exceptional. We were especially impressed with Jakeem and Adrian: Both young men were exceptionally customer oriented, friendly, and helpful. I fully recommend this hotel!

Great place to stay! Rooms were excellent, staff were all super sweet. Breakfast was amazing as well. Would definitely recommend and I will.be staying again. It was also in a great location. Close to everything!

I cannot say enough great things about this hotel! Every staff member always smiling and saying. "Hello" or "Good Morning." Jessica at the front desk was also great throughout our stay. SUPER clean, modern hotel and great breakfast selection. Rooms were all new, very clean, spacious and perfect for our family of 4 stay. Price was on point for what we wanted to spend and Hersey was only 10 minutes away. This will certainly be our go to for our next visit to Hershey.

A little expensive, $800 for 2 days, but it offered the most and was updated, amongst the hotels in that area. Hot breakfast was available as advertised and the rooms were upgraded, so I paid a bit more for peace of mind during our stay, as I did not want an old room or underwhelming breakfast.

My husband and I are coming to Hershey, Pennsylvania and decided to choose this hotel because of the reviews. Location is good. Hotel is very near to Hershey park which is great. When we went to our room, there were hairs in the bathroom floor and sink and they gave us an accessible room but didn't complain. Walls are paper thin that we can hear everything-Footsteps from the people above us, children running and its a pet friendly hotel too so we heard dogs barking too. The next day, the alarm went off from the empty room next to us and woke us up at 6 in the morning. Tried calling Front desk but no one answered. Husband went downstairs too but no one was there. After 10mins, it stopped. So it would be nice if housekeepers will turn off the alarm after the previous guests left the room. Housekeepers didn't take the trash out and didn't leave a door sign too. We left early and not coming back to this hotel.

This is a great hotel option when you travel to Hershey. It's about 3 miles from the Park. The Hotel is new and very clean. Rooms were fairly modern and beds were very comfortable. Rooms have little fridge and microwave. They serve a full breakfast in the AM and there is a small snack option for purchase. Kids loved the indoor pool and there is an outdoor patio adjacent to it. The staff was friendly and professional. Adrian and Jessica were wonderful- Best Western Corp, please commend them for the great job they are doing at his location!

The employees were very professional and attentive. Check in and check out we're very smooth. Hotel is very clean inside and outside. Not a bad drive from Hersheypark. Pool was nice and clean. Plenty of towels and chairs at pool area. Breakfast was good.

Fantastic, practically brand new hotel. That was my main reason for booking it the day of my travel after canceling another hotel. Everything was clean, fresh and new. Breakfast in the morning was good. My kids used the treadmills in the morning but we didn't get to use the pool. If we go back to Hershey I'm definitely booking here again

Pretty good stay! Hotel new, clean and the shower was hot! Beds were clean and comfy. Big breakfast but we opted to skip it. Walls tissue paper thin but thankfully the crying children ceased by 9 pm. We were planning to have the kids swim in the evening but we were notified at check in that the pool was down for maintenance. We were offered a sister hotel to swim at but that seemed like an inconvenience. A shame because the pool was one of the deciding factors when choosing our hotel. If we were ever to return, we would stay again.

I have a four year old son so I wanted somewhere quiet, soundproof, and still beautiful. It's right on a main road, so finding fast food and the grocery store was easy. We were only 10 minutes from Hershey World and Hershey Park. Our room was clean, the oversized fridge was awesome (not a full size, but bigger than traditional hotel fridges), and I loved that it wasn't very crowded. This hotel fit the bill! I would highly recommend this hotel to anyone - with or without kids.

New, clean and modern hotel. Rooms with hard floor (no carpet), shower (no bath tub) with dispensers of shampoo, conditioner and soap. Great indoor heated pool. Great breakfast with a pancake machine (kids loved). Great location, 10min from Hershey Park.

The hotel front desk clerk greeted me with a smile and helpful information. She was one of the most pleasant and efficient customer service people I have ever had. The hotel is very clean and everything appears to be new or newly refurbished. The bed was very comfortable as well.

Picked this place as it was a newer property and had a pool. Unfortunately, because the pool was small, and they had a bunch of young boys staying at the hotel that were rough housing, we were not able to take the grandkids to the pool which was quite disappointing. Most of the room was clean, some dusty areas, but comfortable room and bedding. Breakfast was decent. Wished it was a little better price point but would recommend and return if in the area.

Our stay was awesome. The staff was remarkable. We had an early check-in and they made sure the room was ready on time. We traveled with our 3 Pomeranians and the room was spotless. The room was nice and big and the bed was very comfortable. The whole hotel overall was exceptionally clean. The had an area designated outside to take our dogs to go to the bathroom and even had bags and a desiganted trash can to put the waste. The breakfast was amazing. They had a large selection to choose from and everything tasted great. This hotel is great and we would recommend it to anyone. If we need to stay in the Hershey area again we will be staying at the Best Wester Plus Hershey.

The location is the best getting out of the park or concert, because everyone else is going toward Harrisburg, and you sneak right back into the Best Western. The Elton John concert ended at 10:30 PM we were back in the hotel by 10:50 PM.

Very nice property. Staff was very helpful and professional. Room was very clean. Beds are plush beds or I would have gave the night sleep a higher number. I prefer my beds a little firmer. Pool was a good size. Exercise room was one of the best in a hotel this size that I stayed at. Beautiful hallways and rooms. Very clean property.

Needed a last minute stay in Hershey and this hotel was the perfect fit. Good value for a new property. Room was clean and provided everything I needed for an overnight stay. Would stay again if in the area.

We found this new hotel to be lovely. It was clean, comfortable and we experienced none of the issues some of the other reviewers mentioned. Jessica was especially wonderful. We were returning home from Shriners hospital after our daughters surgery and needed adjoining rooms since she is 13 and needed privacy and she was able to accommodate us with a phone call and held two rooms for us. I highly recommend!!

Stopped at this hotel during our Texas to Rhode Island trip. Found it very clean and the staff was very friendly. Good choice if you want to visit Hershey Park as it is close enough but not within walking distance. Lots of food options in the area and this hotel is pet friendly. Beds were comfy and the price was well worth it. Would recommend staying here.

I hate to write this review bc I wanted to love this hotel. True rating is 3.5 stars. There are several wonderful attributes, but they are also really missing the mark on a couple things, and for that I probably would not return. The good: Newly constructed, modern decor, nice rooms, bathrooms, pool, fitness center, and common areas. The included breakfast was pretty good. The in room fridge is larger than the usual size. The Keurig and k cups in the room were nice. Everything was clean and smelled fresh. Lots of outlets and USB ports. The bad: The heating unit was not regulating the temperature correctly and resulted in the room either being way too hot or too cold. The shower water took a while to heat up, and just about the time you lather up, it switches to freezing cold. While we did not hear any noise from adjacent rooms or the hallway, we could hear every single step taken by the occupants of the room above us. There was clearly a short cut taken and no soundproofing or acoustimat used in the flooring system. Also, housekeeping should disable the alarm clock when previous guests vacate. The alarm went off at 6am and I could not figure how to get it off right away. Above all this, probably the biggest issue I had was that they charge $25 for early check in. We spend almost every weekend in hotels and neither Marriott, Hilton, or IHG properties do this. Those brands also accommodate complimentary late checkouts. Check in is not until 4pm which is the latest I've ever heard of. They will not give you your room, even if it is ready, until check in time. I asked them if they would inconvenience a guest by making them sit in the lobby waiting for hours before giving them keys while the room just sat vacant? This is such a bad policy. They finally did acquiesce and let me check in at 1pm without paying the fee. I did not even dare ask for a late checkout after reading the reviews and based on my check in experience. In summary, this is a really nice and new hotel with a perfectly acceptable free breakfast but poor heating/ac, lack of hot water in the shower, and inconvenient policies regarding check in. When we are on the road, which we frequently are, staying at a hotel that is accommodating is so important. For that reason, I plan to stick with Marriott, Hilton, or IHG on our future travels. Even if the water and heating issues were resolved, and even though this is a really nice hotel, I'd still choose one of the many other options that offer more flexibility with check in/out. We were traveling with a group and our experience was consistent with everyone else's. We probably had 15 rooms booked here. No one got a hot shower or had a consistently comfortable temperature in their room.

Our stay at Best Western Plus Hershey was a positive from the start. We were greeted by Jessica at check in with a pleasant helpful attitude. Our room was clean and very comfortable. Our daughter and son in law were given the room right next to ours. We will definitely stay here again when we return to the Hershey area!!

The hotel looked great!!!! It may have been remodel because everything looked brand new. The breakfast in the morning was delicious too! We loved our experience and would stay there again in the future.

This is a fantastic option for the Hershey area. Building seems brand-new, amenities are terrific for this price level. Not the greatest location as far as immediate attractions, but a quick drive to most places. We will definitely be back.

Spent New Year's Eve with the family. Hotel was nice and clean and dog friendly. Beds were comfortable. Pool a little small but worked for the kids. Breakfast included and coffee station all day a nice perk..

We stayed here for one night on 12/31. Booked this hotel because of its great reviews and because it was a newer property. Room: Beautiful. New, smelled great, just what we were expecting. Loved the view of the shady red roof in and parking lot. At least I could see my car. We were back from dinner at a local restaurant around 7:30 and were going to rest before we went out to enjoy some New Years Eve festivities. We suddenly hear dogs Barking from down the hall. I figured, ok, dogs are staying here and maybe their owners put them in a strange room and then left so they were barking. We shower, get ready to leave and they are still barking. Non stop barking. We were downtown and saw the festivities with food trucks and the "kiss drop" etc. and decided, it wasn't that great of nightlife so let's just go back to the room and watch a movie instead. The teenagers were bored. We arrive back at the hotel and the dogs are still barking, 10:30 pm. Not just barking, crying, whimpering, howling, barking, non stop. I opened my room door to see if anyone was around. Seems it was about 2 rooms away. We could hear it clearly through our closed door. Barking was continuing until I finally fell asleep at 1:30 am. Who knows when it actually stopped. The walls are paper thin. Thermostat: The room was HOT. No matter what you had it set at, it wouldn't stop pumping heat into the room. Woke up at 3 am sweating, my husband standing by the thermostat for the 4th time, now trying to turn the air on. Heat was set to 67, room was 78!! Tried to turn the heat OFF first, get back in bed, it clicks back on again! I wish we could have opened a window. All 4 of us sweating. Glad to wake up sweating at 3 am because now I can hear the dogs again! Breakfast: I didn't even go down but my husband did and said they had two items: eggs and sausage. No toast, not a bagel, the waffle machine was "broken", no fruit, nothing else. Two items. Last but not least, check out is 11 am. You better have your butt in that lobby AT 11 am or you are getting a phone call! 11:04 as we are walking out of the door, phone ringing asking if we are extending our stay. My husband says no and we are gathering our stuff and walking out of the door now. My teenage son is taking one more sweep of the room, under beds, bathroom, etc and phone rings AGAIN not even 5 minutes later. We take the elevator down and expect LOADS of people checking in by the urgency of 2 calls in under 10 minutes but not a person in sight. Not a CAR in the parking lot! We visit Hershey a few times a year and to be honest, there are MANY other places that we will be spending our money in the future. I will not be recommending this hotel to any family members or friends.

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Dear islandgetawaygirl, On behalf of our entire staff, I would like to apologize for all of the issues that you experienced during your recent stay with us. I hope that the resolution that we came to through our phone conversation was satisfactory for you. We hope you might give us another opportunity to exceed your expectations during another visit to our property. I hope you have a wonderful day!

This hotel just opened in July and is very clean and modern. The rooms are spacious and the king size bed was comfortable. A hot breakfast is a nice touch. The body lotion in the room reminds me of lemons. The staff is very personable and friendly.

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Hello SnuffyPuppy, We appreciate you taking the time to leave us a review. We are really glad to hear you enjoyed your visit with us and liked our king sized bed! We also enjoy the body lotion and are glad you did as well. Next time you're in the Hershey area we hope to see you again. Thank you very much for choosing Best Western Plus Hershey and we look forward to your next visit.

Our room was ready for a 2PM check which i did not request but the front desk attendant said she would be able to accomodate the request. We were going to a concert at Elizabethtown college and would meet our family and have dinner afterward. Which meant an 8PM check-in which we did not want to do. Our room was on the 4th floor and was clean, nicely furnished with easy access to the elevator and lobby for a great breakfast in the morning. Arriving and departing was an easy access to rt 743 which for our return trip home. This was our second stay at a Best Western Plus in the same week. As a rewards member The Best Western is the best choice for "one night stays".

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Dear Dennis M, We appreciate you taking the time to leave such a positive review regarding your recent stay with us! I'm so happy to hear that you had such an enjoyable experience with us at the new Best Western Plus Hershey! We hope you come back to stay with us again soon!

Clean, new space; very polite, thoughtful and accommodating staff; spacious and nicely designed rooms; good breakfast — everything you need for a comfortable stay. And you can bring your pet too! I loved it and certainly would consider to use them again when I am in the area.

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Dear Alena A, Thank you for choosing the new Best Western Plus Hershey! We're so pleased to hear that you had such a comfortable stay & that our staff was so accommodating! We hope you come back to stay with us again, the next time you are in the Hershey area!

The staff here went the extra mile (consistently) to ensure that our hockey team had everything they needed, including helping us out with a nice breakout room for a team dinner and ensuring we had items available for an early morning grab-and-go breakfast before an early game. This is a new, fresh, and clean facility near downtown Hershey and Klick Lewis Arena, making this property a "hat trick" for future stays in the area!

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Dear Boxmantech, It was such a pleasure having you & your hockey team as our guests during your time in Hershey, PA! We're so happy to hear that you had such an enjoyable stay with us & we look forward to your next visit to Best Western Plus Hershey! Have a Wonderful Day!

Could not ask for anything more. Pool, breakfast, exercise, convenient to attractions, market, no hassle parking, etc. I felt more comfortable in this hotel than any for along time. We could bring the dog. It was a nice trip beacuse of Best Western.

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Dear tomandlea, Thank you for choosing Best Western Plus Hershey! We're so pleased that we have been able to exceed your expectations & provide you with such a comfortable stay for you with your dog! It's been a pleasure having you as our guests, and I hope you enjoy the rest of your time with us!

Excellent experience! The hotel is new but things were running smoothly when we visited. The rooms are efficient and we appreciated the fridge (a larger than mini size) and microwave in the room. Check in and out was smooth and we appreciated the customer service from Kinjal! We enjoyed being able to bring our dogs (we have successfully used the Barking Lot at Hersheypark twice now). Rooms were clean. Breakfast was fairly standard for this hotel class but they did have gluten free options! This is a great option near Hersheypark—higher quality than many at this class near the park. We will stay again next time we're in town!

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Thank you for choosing the new Best Western Plus Hershey & for taking the time to provide us with such positive feedback! We're so happy to hear that you had such an excellent experience during your stay with us & that Kinjal was able to provide you with such a smooth check in process! We look forward to your next visit to our property!

Great team. Great new immaculate modern property. Very accommodating staff. Great location, sumptous breakfast. Would definitely stay there again. Near Hershey town ctr and Hershey Park. Off of Chocolate Avenue

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Dear Johnvndkmp49, It's so pleasing to hear that you had such a great experience during your stay with us at Best Western Plus Hershey! Our team is always happy to accommodate, and I'm glad to know that it doesn't go unnoticed. We definitely look forward to your next stay! Have a great day!

This hotel is brand new so of course its clean and really pretty. The hotel room itself was very clean and loved the decor. the front desk was very nice and pleasant as well as the director of cleaning who happened to be there when we checked in. everything was great except the breakfast. Nothing left to eat at 8:30 AM. In all fairness there was a group of kids soccer or softball teams there so it was packed with parents and kids. Overall a very nice hotel and would definitely return.

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Dear Lorib962, We greatly appreciate you taking the time to provide us with such a nice review regarding your recent stay at the Best Western Plus Hershey! We're so pleased to hear that our staff was so pleasant & everything was clean! We hope you come back to stay with us again soon! Have a wonderful weekend!

We really enjoyed our stay at the Best Western Plus Hershey. Everything is new, so what's not to like! Spotlessly clean room, nice decor. Very comfortable beds and pillows. Extremely nice bathroom and shower. Towels were displayed beautifully. Water pressure in the shower was a little low, but manageable. Odd set up with an older hotel across the parking lot, and signage was odd, as we almost passed by as the older hotel's sign was much larger and prominent, but that has nothing to do with the quality and niceness of the hotel itself. Very nice staff, very friendly and accommodating front desk staff,, as well as employees we met in passing. Very nice lobby, and above average hotel breakfast with pancake maker. All in all, a wonderful stay, we will surely be back!!

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Dear Rojo1664, Thank you for taking the time to leave us such a great review regarding your recent stay at Best Western Plus Hershey! We're so pleased to hear that you enjoyed your stay at our new, clean hotel & that our staff was so friendly & accommodating! We definitely hope you come back to stay with us again, whenever you make it back to the Hershey area! Have a wonderful weekend!

Everything was beautifully maintained and staff could not do enough to help. Breakfast was fresh and well stocked. What a great trip! Will use this hotel again in the future. Lobby was welcoming and a place for a large group to gather and spend quality time.

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Dear Allen Merz, Thank you for choosing Best Western Plus Hershey! We're so thrilled to hear that you had such an "A-Plus" experience during your recent stay & that our staff was able to provide you with such a great trip! We definitely look forward to a future visit from you! Have a Wonderful Day!

I have no complaints of our stay at this hotel. The staff was very friendly and accommodating. Everything is new at this hotel since it's been open for a few months which is a bonus. The rooms were very clean and totally disinfected and there was toiletries and a hair dryer as well as a steamer in the room with a refrigerator and keurig. The complimentary breakfast was also very good and fresh. I highly recommend this hotel.

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
Dear 25marieeh, We greatly appreciate you taking the time to leave us such an outstanding rating & review! Having only been open for a few months, we're so happy to hear that our staff was so friendly & accommodating, and that you enjoyed your stay with us! We hope to see you again soon!

We stayed here for 3 days while visiting the area. The hotel is very new with nice decor. I was surprised that the mattresses were not a little more plush for a new hotel. The breakfast was adequate with eggs, sausage, and pancake maker. I would stay here again.

Best Western Plus Hershey, Guest Services / Front Office at Best Western Plus Hershey, responded to this review
We appreciate you taking the time to provide us with your feedback! We're so pleased that you enjoyed our breakfast & decor! we do hope you come back to stay again soon!

Very nice, new hotel near Hershey Park. Far enough away to be away from any traffic and crowds from the park, but very convenient. Breakfast was better than average for a free hotel breakfast. Staff was friendly.

Rupal Patel, Owner at Best Western Plus Hershey, responded to this review
Dear MSavage, Thank you for taking the time to review our hotel Best Western Plus Hershey! We are glad you enjoyed your stay with us and enjoyed our breakfast buffet selections. We hope we have the honor of hosting you again in your future travels. Regards,

Our family recently stayed at this lovely new property for a quick 2 night getaway. All the adult siblings and our parents came in from various states. The first night our mom was rushed to the ER and it wound up being a 10 day stay with multiple surgeries. We never knew when we'd be able to check out and the hotel was so caring and accommodating for us, even when they had a sold out weekend coming up. They were so concerned for our mom's well-being and showed us so much care during a very difficult time. Outside of that, the hotel was beautiful and clean in an area with not too many excellent options. The breakfast was generous for the very reasonable rate and the round-the-clock available coffee and tea was a great help to us, running on no sleep. In short, without the family emergency, we'd highly recommend - in a time of chaos, we couldn't imagine having stayed anywhere else.

Rupal Patel, Owner at Best Western Plus Hershey, responded to this review
Dear whitneyf567, We are so glad we were able to host you and your family during a very difficult time. It was our pleasure. We are so glad your mother is doing better. Thank you for the kind review in regards to our hotel Best Western Plus Hershey. We do hope your family gets to return for the family get away you had planned. It would be a delight to see you and your family again! Take care,

Pleasant stay - clean, clean, clean which is very important to me. Staff very pleasant, location great. Overall very pleased, even the breakfast in the morning was great. Close to everything the area has to offer.

Rupal Patel, Owner at Best Western Plus Hershey, responded to this review
Dear jsmith478, Thank you for taking the time to review our brand new hotel Best Western Plus Hershey! We are glad you enjoyed our clean hotel and enjoyed our breakfast options. We are glad to be close to all Hershey attractions without having the hassle of being in the traffic! Glad you chose us for your stay and we hope to see you again! Regards,

Brand new & beautiful hotel in Hershey,PA. Very professional management, front desk , housekeeping & breakfast staff .Good experience and Value worth for recommending to friends and family while visiting Hershey, PA.

Best Western Plus Hershey, General Manager at Best Western Plus Hershey, responded to this review
Thank you for your kind words regarding your recent stay at our hotel! We are so happy to know that you had such a good experience with us! We look forward to seeing you again, the next time you visit Hershey, PA!

This is a newer hotel and everything was wonderful including the staff. Breakfast was included and they had plenty of options. The parking lot was a tiny bit small if I had to find anything to nitpick at all.

Best Western Plus Hershey, General Manager at Best Western Plus Hershey, responded to this review
Thank you for your positive review of your experience with us! It makes us so happy to hear that everything was so wonderful during your stay! We hope you come back to stay again soon!

This was the second month I believe that they were opened brand new hotel nicely designed the rooms were nice the beds were so comfortable The pillows were a little bit hard for me The breakfasts were excellent I was surprised that the quality of the food very very good, The staff were very catering anything you needed they accommodated you with. I recommend this place to everybody.

Best Western Plus Hershey, General Manager at Best Western Plus Hershey Pa, responded to this review
Thank you for taking the time to provide us with your positive review of our property! We're so pleased to hear that you had such a lovely stay & that our staff was so accommodating! We look forward to seeing you again soon!