Best Western Hotel Emporia Inn, Emporia

Friendly staff and delicious selection of food. Honestly has the same spread as Holiday inn minus the omelets and bacon/sausage but for half the cost. The massage chair in the room was an amazing touch too after a long drive. Very clean. Pictures and description are 100% accurate for this hotel.

My room had a strong smell to it. There was two dirty wash clothes hanging on the shower door, and the shower was not very clean. It took a very long time to get the shower water hit, once it was hot it was fine.

This was an unplanned stop. We used the BW App to find this hotel. In the future we may be going on trips to this same location; and we will stop here again when we do. Staff made the stay excellent.The cost was excellent. Once the renovations are finished, this will be a great place for use to stay.

We stayed at the Best Western Emporia Inn on a move across country January 8, 2022. We asked to stow three heavy boxes behind the front desk since the elevator was out of service. In the morning my husband set down his backpack behind the front desk while he loaded the three boxes onto the luggage cart. When we arrived at our next hotel in Indianapolis he realized he had left his backpack at the front desk in Emporia. He immediately called them since his passport, his laptop and traveling cash was in the backpack. They told him they never saw it, we were never referred to the manager, she never made an effort to reach us. We have filed a police report as we are fairly sure that there was limited access to behind the front desk, someone had to have seen the backpack and their lack of concern seems very odd to us. Our next step is for the police to pull the security videos since the Best Western doesn't seem interested in finding the thief.

Best Western, Other at Best Western Emporia Inn, responded to this review
I am sorry you feel that way. Your husband did not have a backpack with him at the front desk. He had been out to the car and came back in to pick up the 3 boxes and 1 bag. I helped him load the boxes onto an empty luggage cart. When you called back we looked behind the desk and in the laundry room, there was no backpack. Upon talking with your husband on the phone, he stated it was dark out when he loaded the car (around 5:15 am) and he may have forgotten it in the parking lot. No one here took the backpack.

The front desk clerk was very polite and enthusiastic when we arrived around 8pm. She made a long day of winter travel seem much less draining! We had issues with the TV, but she talked us through how to fix it over the phone. The room was decent. Very good breakfast with many selections.

Will avoid in the future, pet room - holes in lamp shades AND MANY stains on the carpet. Room needed airing out. AND, FOR THIS YOU PAY FULL PRICE AND A PET FEE. Nice shower and bed comfortable. Poor security, outside door did not require card to enter. Disappointed.

Best Western, Other at Best Western Emporia Inn, responded to this review
I am glad you enjoyed the nice shower and comfortable beds. We are working on other issues within the room.

Was very disappointed. I arrived very late to hopefully get a room. While I understand a 2 am check in is unusual, i was unable to page any staff. After letting their locator ring dor 10 minutes, I decided that they really didn't want my business. My last visit, while in a normal time frame check in was wonderful which made this visit that much more disappointing

Smelled like a moldy basement. It has been 2 days and I am still ill from it. Tv remote didn't work and we were told that it just didn't work and to change the channels on the cable box. It was so humid in the room (more than outside) that everything felt sticky so it was hard to tell if it was clean. The floor had obviously been “repaired” with a layer of plywood or something under the carpet and was awful to walk on.

I booked this hotel because of the strong reviews on TripAdvisor. I was very disappointed. The hotel is in need of updating. The king bed was great and the shower looked new but the toilet did not and the carpeting in the room is old, stained and moldy. The staff was very welcoming and friendly. The lady booking by reservation over the phone (an older woman) was a bit off-putting about prices for the room. Honestly, I wished I had researched the ages of the hotels. I would have considered going to a Super 8 instead and saved myself some money. I felt the room was overpriced even with a rewards member rate. Very disappointing.

The room was nice and spacious. There was no luggage rack to put a suitcase on. When I got there the light over the sink had burned out so I had to have someone come fix it. The water in the shower takes forever in the morning. In fact I had to forgo my shower because after 10 minutes of running the water it still wasn't hot. I told the woman at the desk and she said “ we have old water heaters and they don't come on until the first person turns on the water in the morning”. So I guess if you're an early riser you're out of luck for a hot shower.

Best Western, Other at Best Western Emporia Inn, responded to this review
Thank you for taking the time to review your recent stay. The luggage racks are located in the closets. You were not told "we have old water heaters", in fact you were told we have new water heaters. They were checked and are working .