GL? Best Western DeSoto Dallas, Desoto

Don't stay here! The BW Duncanville is much better. My room smelled so bad I had to leave the hotel after 2 hours. The smell made me feel sick and gave me a headache. The water pressure in the shower was so bad you couldn't rinse the soap out of your hair. The hotel refused to refund my money and the manager never returned my phone call. The Best Western in Duncanville is much nicer.

Amanda Patel, General Manager at GLo Best Western DeSoto Dallas, responded to this review
On behalf of my team, I do apologize for the inconvenience you experienced during your stay. With your honest feedback, it will help us improve future stays for all of our guests. Thank you

The staff greeted me with kindness and politeness. They were very informant and friendly. They kept asking if I need help every time I kept bringing in my belongings and I declined but I thought they were thoughtful. Dave Martinez and the front desk guy I couldn't remember his name but I do remember the kindness he gave me every time I asked him a question. I am coming back this hotel is very clean and staff are friendly and have a lot of kindness.

Tarang PATEL, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you for your 5/5-star review. I am thrilled that Daniel and our front desk agent greeted you with a smile and kindness every time. Our goal is to always provide superior customer service. The hotel cleanliness is a top priority for our team, and we are happy that you were satisfied with not only the service but cleanliness as well. Thank you for your business.

The staff was very helpful and polite. We needed an extra blanket and got one immediately still warm from the dryer. The room was large and very clean. The bed was comfortable although the sheets were scratchy. The reason for four stars instead of five is because the soundproofing from room to room and hall was inadequate. However, we would stay here again.

Tarang PATEL, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you for your honest feedback. I am thrilled that our staff was so helpful and polite. I will work with our laundry attendant to address the scratchy sheets to ensure a better stay in the future. Cleanliness is our top priority, and we are delighted that we met your expectations in that area. We look forward to hosting your future stays.

I like extra blanket on bed. Will request one next time. Slept really good bed was comfortable. Loved decor. Will stay at the Best Western GLO the next time I'm in TX. Will have extra blanket of course.

Tarang PATEL, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you for your feedback. We are absolutely delighted that you were comfortable and slept so well! We look forward to your future stays.

Staff was nice and helpful. Lobby was very retro mod. Loved it! Room was clean. Love the fact there's no carpet. Things live in carpet! LOL Breakfast was great with lots of choices. Will definitely stay there again.

Tarang PATEL, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you for the wonderful review. Our team always strives to ensure your stay is beyond a pleasant one.

Hotel is right on the interstate. We had a room on the front but weren't bothered by traffic noise. A shopping center and grocery store are a 2 minute drive down the street. Breakfast will close 30 mins ahead of the stated time so get there early. Rooms are kind of small. No lock on sliding bathroom door.

DHARMIN PATEL, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you for your input. i will address this with my staff.

Have stayed at Glo hotels before as we travel extensively and are Elite BW members; this hotel does meet Glo standards let alone BW standards! Pro: Grave Front and early morning desk lady was friendly , said good morning and just a delight Breakfast lady kept breakfast area spotless and was efficient and friendly even though her English was limited Fitness room was clean and all equipment was in working order CONS. Outside is unkept, trash and needs mowing. Flower and landscaping needs weeding. Rear of hotel is overgrown and has a sofa in trash area that looks like it's been there awhile. 2 tall stools at checkin/front desk are filthy and stained Hot tub/spa was Luke warm and scum was along waterline ; no towels in spa area and dirty around Front Desk lady read from script, we preregistered online but had to redo everything….why preregister? Requested top floor as we're Military Combat vets, don't they read as we were going to be put on first floor! Got to room, delighted it was clean and comfortable; unpacked and turned on TV…..kept turning on and off! Called FD personnel and was told “Maintenance doesn't come in til tomorrow!” Really???? No sorry nothing…next comment was “Well I guess you could move?” No offer of help nothing!!!!! We are both Disabled Military Combat veterans with a small Service Dog….this is how we're treated!!!!! Now we're moved at the far end and room was dirty , alarm clock was grimy with something spilled on it. Wallpaper was peeling, bathroom sink when wet smelled of vomit, seating area by desk was ripped, caulking was crumbling, desk had bubbles in finish,sheets were worn….guess we were being punished. Not WORTH the price at any price! We WASTED 20,000 points on this stay!

Tarang PATEL, General Manager at GLo Best Western DeSoto Dallas, responded to this review
On behalf of our team, we sincerely apologize for not meeting your expectations. I would like to thank you for being elite BW guests. We are glad our staff was pleasant and delightful. We are using your honest feedback to work with our team in addressing your concerns, to ensure that our guest experience exceptional service in all areas. If travel plans in your future bring you back to Glo please feel free to contact me directly so that I can ensure your stay is a positive memorable one.

We had a power outage at our house and chose to go spend the night in a hotel because it's too hot. We decided to try the Glo by Best Western it's somewhat new for the area and I don't usually have a problem at Best Westerns. They were not the only choice available but usually Best Western is a good price for the stay First the positives the interior lobby and the breakfast area we're very well kept. It had a modern feel. The lady that checked us in was pleasant and quick. Ok now for the bad. We booked two double queen rooms for our family. Rooms 223 & 225. I slept in 225. 1. No do not disturb signs. 2. There was no security latch on the door. EVERY other hotel I ever stayed at (even the low end ones) have some sort of device to secure the door from the inside so no one can open it more than an inch or two. Room 223 had this feature but my room 225 did not. One of the pictures show the device in 223 the other is from 225. 3. The bathroom had no lock for it. I thought my mom was in the other room dropping off drinks so I walked in and saw way more of my Mom than I ever should. I have a sliding doors at home in my bathroom and it's easy to install a chain lock. 4. They did such a poor job of sound proofing the hotel that it sounded like we were sleeping in the middle of the highway. Both rooms had this problem. This is obviously a well known problem as when I called the front desk and spoke to Jennifer we asked about switching to the other side of the hotel trying to make it quieter. She said that the hotel was sold out but they have ear plugs to help with that problem. It didn't even begin to touch it we put the earplugs in and put a pillow over our head and we can still hear the streets. 5. This is the most concerning, I was in a walking cast and my husband has a prosthetic leg. When you walk from the sleeping area into the bathroom there is about an inch and a half lip on the bedroom side and about 3/4 of an inch on the bathroom side. When his prosthetic got caught on the lip as he was leaving the bathroom, he did hurt himself. Luckily my son was in the room with him and was able to help him up and get him ice. He thought I was asleep so he didn't tell me until this morning when I was telling him about my fall. My walking cast also got caught on the lip going into the bathroom. I landed on my knees and palms. Last December I had rotator cuff surgery and 5 weeks ago I had ankle repair surgery. Landing on all 4's has me in a great deal of pain today. Right now I have ice on both areas and if it doesn't improve I will have to get CT scans of both areas. 6. When I called the front desk about 3:45 am Jennifer kept saying she couldn't hear me , that's from the highway traffic, I increased the volume of my voice so she could hear me she thought it was funny that I fell and put me on speaker phone so I guess another employee could hear. The other employee named Terry was making rude comments ( sounded like crazy B**** )while I am requesting an incident/accident report and again Terry was being very rude and so was Jennifer. When I was telling her about the fall, the loud rooms the lack of a safety device she said if I didn't like it I can just go home or find a different hotel. Even though our lights were back on I paid over $250 for both rooms. I had taken pain meds after I fell so legally I couldn't drive and because we left in a hurry in the dark I was the only one with our license on them. This doesn't live up to Best Western standards.

Tarang PATEL, General Manager at GLo Best Western DeSoto Dallas, responded to this review
On behalf of our team we sincerely apologize for the unpleasantries you experienced during your stay. We are taking your feedback very seriously and addressing these issues with our maintenance and front desk department to improve future stays.

The hotel was clean on the inside. The staff was extremely kind. The pool is not really a pool, very tiny. It was more made to just sit and soak in. The rooms were very clean. My only complaint is that we could hear everything in the room above us, there is nothing to help buffer the noise.

*No Pool *The hot tub was broken *The room was dirty - hair everywhere - floor was filthy and sticky *No crib for infants *The smoke detector was beeping- likely indicating a low battery and the GM suggested I stand on the bed and undo the smoke detector *Check in took over 20 minutes because the *GM was chatting with employees regarding a vehicle that was stolen from the property a couple of days prior

D Patel, General Manager at GLo Best Western DeSoto Dallas, responded to this review
apologies for your inconvenience

The hotels swimming pool was not working. You have to ask for your room to be cleaned. When they cleaned the room, the beds were made and the towels were changed. The shower and floors were not cleaned.

D Patel, General Manager at GLo Best Western DeSoto Dallas, responded to this review
apologies for your inconvenience

Well, let's see. Staff always welcomes me with cheerful attitudes! The breakfast is always a great way to start the mornings during my visits, along with an awesome attendee. I will be back very soon.

D Patel, General Manager at GLo Best Western Desoto Dallas, responded to this review
Thank you for your input. we'll looking forward to serving you AGAIN.

Breakfast was really good the staff was super helpful and friendly and helped me a lot. The one thing I could say is the spa area could have been a little cleaner. There was some debris and leaves all around the hot tub

DHARMIN PATEL, General Manager at GLo Best Western Desoto Dallas, responded to this review
Thank you for choosing us for your stay . we apricate your input referring to our breakfast and our staff ,and we will make sure all our pool are is also clean like our entire hotel. Thank you.

Going to the GLO Best Western in DeSoto Dallas, was a great experience. We were greeted very professionally, and the hotel was very clean. There was a variety of food for breakfast as well. Try the Best Western Hotels again.

D Patel, General Manager at Glo Best Western Desoto Dallas, responded to this review
Thank you Dr. pathop we really apricate your business. and we will be ready to host in future. your input regarding our staff, our cleanliness and our breakfast will drive us to provide even more superior experience to our guest.

Hands down this has been the best hotel I have stayed at in 3 years. The bed was super comfortable, room and bathroom were extra clean. I loved the comfortable pillows, roomy shower, hot breakfast with endless choices including waffles, eggs, sausage, potatoes, oatmeal, bagels, toast, cereal, fruit, muffins, biscuits and gravy. To top it all off, everyone that I came in contact with that worked there was so super nice and welcoming, they seem like one big happy family.

DHARMIN PATEL, General Manager at GLo Best Western Desoto Dallas, responded to this review
Thank you for your kind word about our hotel . we are glad that you like our comfortable rooms and clan bathrooms and our amazing hot American breakfast. Thank you

Friendly Staff, clean room, good location for food. New updated look is being kept up well. Would recommend for a good price. Everything is expensive now but if you find this one for 100.00 range snatch up the deal quickly

D Patel, General Manager at GLo Best Western Desoto Dallas, responded to this review
Thank you for your kind word for our Friendly staff and clean rooms and our connivant location. we appreciate your business in future.

Dent in the bed, no tissue in room, breakfast the potatoes was raw. Powdered eggs…. Room key malfunction - 3 times had to contact the font desk to get in the room each time. It was cold in the room as well.

I thought the modern looking exterior and BW past experiences would make this a very nice quick stay. I was disappointed in almost every aspect of the stay. The breakfast with all the unsupervised children was really the low point and a failure of the hotel IMO to get that mess organized. Don't really enjoy hearing what appeared to be a large group of pre-teen girls cursing like street walkers while they virtually trash the breakfast counter. The front desk clerk left much to be desired with regard to customer service/appreciation. I won't ever stay at this location again AND I'M A FAN OF BW. Didn't like it at all.

D Patel, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you Joseph L for your honest review about your stay with us. Mr. joseph we are extremely sorry that we couldn't provide you better experience during your stay. we will share it with our staff and we will improve on our service. Thank you for addressing an issue with us. Thank you.

Very clean affordable rooms. Would stay here again, highly recommend for a quick stop through or get away for some quiet time. Not sure why I'm required to type a 200 word minimum to write a review WTF

D Patel, General Manager at GLo Best Western DeSoto Dallas, responded to this review
This is wonderful! I am so glad that you enjoyed your stay here at Glo by Best Western! Looking forward to having you here again!

This Hotel is very nice. This would be my choice when in the area, easy to access, good eating places near by, also shopping centers close as well. I couldn't have picked a better place for my stay, while I was in town.

D Patel, General Manager at GLo Best Western DeSoto Dallas, responded to this review
This is wonderful! I am so glad that you enjoyed your stay here at Glo by Best Western! Looking forward to having you here again!

My family and I stayed in this hotel for 2 nights and enjoyed our experience. The staff made us feel welcome and the room was spotless when we came in. The beds are so comfortable I haven't slept that well in years. I was impressed by the breakfast as well. The girl working in breakfast kept all the counters clean and the food stocked.

D Patel, General Manager at GLo Best Western DeSoto Dallas, responded to this review
This is wonderful! I am so glad that you enjoyed your stay here at Glo by Best Western! Looking forward to having you here again!

Would not recommend this motel,especially if you are a handicap customer. The rooms are not set up with the customer handicap safety. There are no bars in the showers or seats so you can sit while taking a shower. My wife had a no weight bearing injury and had to sit while showering, there was no seat or bars for her to be able to shower correctly. They did bring in a small plastic removable seat that was even more dangerous for her.

Jiger Patel, Owner at GLo Best Western DeSoto Dallas, responded to this review
Mr. David, thank you for your feedback. We greatly care for our guest with special need. We are handicap compliant hotel. We have special designated rooms for individual with accessibility needs, what I would suggest for your future stay is to request an accessible room upon checkin or better while making the reservation so we that we can assign rooms with your special needs. I hope you will be able to give us another chance to serve you better.

It was ok. My room smelled like someone had took a dump and smoked a cigarette then cleaned it up. A piece of the bed was broken and hanging off. The breakfast was not very inviting and the selection was overhyped. At 7 am the apple and orange juice were depleted.

Jiger Patel, Owner at GLo Best Western DeSoto Dallas, responded to this review
Dear guest, thank you for your feedback. We are a non-smoking hotel, and we serve full-hot American breakfast. Please touch base with us at the hotel for us to better understand the situation with smell. We hope to hear back from you soon.

Ashley allowed an early check-in which I was greatly appreciative of. She also laughed at my jokes....and that doesn't happen often, I'm sad to say...lol. The other members of staff were very helpful.

So I checked in at 11:00 am on October 3, 2021 at the property and informed the assistant at the desk I will be back at a later time. So when I arrived back at 3:00 a.m to the property and finally went in my room with my fiancé. The room was infested with gnats, there was hair throughout the shower. There also was blood on the yellow chair in the room. Lastly the alarm where you charge your phone had either chilly stains or something else. After my fiancé and I cleaned the room with Microban and processed with trying to eat our food there were gnats antagonizing the food and us. So after that at 4:00 a.m my fiancé asked me to go downstairs and ask for another room and our refund back, there was a woman who was intoxicated and passed out in the lobby and no one ever came to the desk which forced us to have to stay the night. It was so bad my fiancé and I slept in full clothing sweat pants and jackets to avoid the gnats. It gets worse so when my fiancé and I woke up at 9:43 a.m to check out we went down to get help from “Mr. Jiger” who refused their policy to us. Also he was very rude and never asked for the picture we have and only offered a 10 percent discount. So when I proceeded to let him know that it will not be sufficient enough he decided to call the police officers and rudely have us Escorting off the property and lied and said he wasn't able to provide a full refund or their policy.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Mr. Jroc, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The room you stayed in was inspected by our executive housekeeper and our pest control company, the issues you mentioned here were not found. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 469-747-3700. Sincerely, Sybil Barton General Manager GLo Best Western DeSoto Dallas

This hotel is relatively new and has nice amenities. We loved that there was breakfast available each day and the cleanliness of the facility. They may be slightly understaffed as there wasn't replacement tissue or an adequate towel count in the room. Also, the a/c was out on the first floor so the lobby and workout room were warm. Also, would have loved complimentary water. Overall the staff was friendly and hotel was nice.

Middle eastern manager is racists. The rooms were not serviced in over a week. Had to buy our own towels. None of the amenities worked. No microwaves in rooms. Dryer does not work. Business center does not work. Filth everywhere.

Exterior: Appears very nice. Interior: Appears clean and offers good amenities. Also offers plenty of sanitary options for Covid. Room: Okay, found damaged amenities. Service: Okay/Good, front desk was friendly and courteous. House keeping suffers in customer service/cleaning. Overall Stay: Good hotel for the price. Centrally located right next to freeway access. Offers shuttle service. Fitness center. Walk-in Hot tub. Continental breakfast. 3 out of 5 on this one. Good price, Okay quality.

I highly 100% recommended this hotel or any Best Western I've ever stayed at. Always been one of the cleanest and most respectful and helpful employees of all the hotels I've ever stayed at. So I highly recommend

This hotel is simply beautiful! The staff is super nice! The rooms are decorated beautifully! I loveeeee the bathroom! I will be back!!! They truly make you feel welcome from the front desk to housekeeping! I highly recommend this location.

Awesome hotel very clean and sanitized rooms smell great and the cleanliness is on point I have nothing but good words and a great experience with this hotel I would definitely recommend this hotel to everyone I know and I would definitely be back . For now on this will be my preferred hotel . Front desk staff awesome and housekeeping staff very helpful. Melody the housekeeping supervisor is very welcoming and very helpful. She went out of her way to help us get our luggage in the room.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear E384FQalicec: Thank you for taking the time to submit your guest experience. We are happy to hear that hotel and staff met your expectations, especially Melody's great service. We are looking forward to your next stay.

Clean hotel and great service. The staff was friendly and helpful the entire stay. My family enjoyed the jacuzzi and fitness room. Highly recommend this location and looking forward to using this hotel again!

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear VanessaeA3564VU: Thank you for taking the time to submit your guest experience at the Glo Best Western. We are happy to see that you and your family enjoyed jacuzzi and fitness center. We are hoping to see you again soon.

I had a great time and Samera hope I spelling her name right is a fun and helpful person. She is also the bartender and the drinks were great also. Hope that when I stay again she's still there!!! Me and my wife will be back again!!

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear ChastiyterrellO: Thank you for taking the time in submitting your guest experience. We are happy to hear that hotel and staff especially Samira met your expectations. We are looking forward to your next stay.

This is by far one of he cleanest hotels I've been in . Great friendly housekeepers who will help u with anything u need whether it be extra blankets or just a question. I would definitely advise anyone to stay here.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Christinar: Thank you for your kind words. My housekeepers will be excited to hear that they were noticed. We are glad you enjoyed your stay. Please come back and see us soon.

The hotel was excellent!! Guest rooms have a modern chic design and were always very clean. Check in was a breeze with Aurora as well. I got the chance to visit with her at the front desk multiple times during my stay. She was always so happy and helpful. I'll be back next month for business again. This is now my hotel of choice!

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Christopher: Thank you for taking the time to submit your guest experience. We are happy to hear that you enjoyed your stay and we will be your hotel of choice. We are looking forward to your next stay and thank you again for choosing Glo Best Western for your travel needs.

The nicest hotel in the area. Friendliest Staff, Outstanding Hot Breakfast that exceeds any other hotel breakfast (Eggs, Bacon or Sausage, Potatoes, Toast,..etc). Easily Accessible to I-35E. Security Cameras in parking areas. Large parking spots for larger vehicles.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Bradley: Thank you for taking the time to submit your guest experience. We are happy to hear that your stay was a great one. Please come back and visit us soon.

Front desk clerk was extremely rude. The noise level was super loud all night. People were stuck in the elevator and assistance was called to get them out. Housekeeping never cleaned the room during the two night stay. A 30 minute late check out was not granted. Would not recommend. There are better options.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear 156stephaniek: Thank you for submitting your guest experience. We are sorry to hear that we fell short of meeting your expectations. Due to Covid19 we only offer a limited housekeeping service which is bringing new clean towels and taking trash out. My apologies you were not informed at check in. The elevator issue was beyond our control, which yes we had to call the FD to help guest out. Also we had an undeparted group that left late therefore our ladies were cleaning rooms as quickly as possible. We are hoping you will give us another opportunity to experience the Glo service.

So my Semi is in the shop for SERVICE...and they recommend GLO BEST WESTERN here in DeSoto, TX The CUSTOMER SERVICE here is PHENOMENAL!! It all started with JAYLA when I called to get some basic information....she was SUPER nice and friendly and answered all my questions and concerns. EVERYONE KNOWS the 1st contact will determine if a CUSTOMER feels good about continuing to BOOK A ROOM ...and so this was a good beginning. Then ERNEST who showed up in the shuttle to pick me up...now this man has a personality 2nd to none...he made me feel like a VIP and continues to do so everytime I pass him...he works EVERYWHERE in the hotel making sure things run smoothly. Later that night Front Desk clerk SUJEYLI went out of her way to help me with snacks while juggling the front desk and answering phones....somewhere in between all this I needed some extra towels and JAYLA who also was working the front desk...brought the towels to my room for me even though I was supposed to go and pick them up from front desk.... So the shop is waiting for PARTS...so without a doubt I am staying here for another night ASHLEY V who works daytime who is also SUPER NICE helped me Redo my room key .. I guess this place really knows how to find people who know how to PROVIDE EXCELLENT CUSTOMER SERVICE!! I will definitely be back when in need of a hotel in DeSoto

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Iceicecold: Thank you for taking the time to submit your guest experience. We are so happy to hear that you are enjoying your stay and that all our staff have gone far and beyond the line of duty. Here at the Glo we work hard to give every guest a great experience. We are looking forward to your next stay with us.

This hotel is okay if it's the only place in town to stay. I stay in best western hotels 2-3 nights a week, but this is one I will not return to. Not very well taken care of. Water pressure and hot water are a joke. When I was checked in and went to my room, there were people in there. We were both surprised. Thank God they were dressed.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Bryan: Thank you for submitting your guest experience. So sorry to hear that we did not meet your guest expectations. I will be having our maintenance department check into the water pressure. I have reprimanded staff regarding error in room checked into. I am hoping you will give us another opportunity to serve you better.

I had a bit of problem booking at it appears that may have been a BW issue with several hotels down. Thankfully I was able to get through and stay at a GLO hotel for the second time, my first time at this location, I have enjoyed both experiences and look forward to future stays. Enjoyed have a full breakfast offering and a friendly front desk. The amenities of the room suited my needs of working my job in a remote setting before getting to go out and see some sites after hours.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Ken: Thank you for submitting your guest experience. We are happy to hear that you were able to book with us. Thank you for your continued loyalty. Hope to see you soon.

This most be a high crime area. The catalytic converter was stolen of my truck and I was at shop all day trying get fix. The worst thing the lady at front desk wouldn't call the police for me. Told me that phone don't dial out from the hotel. And no one every call me to say they where sorry that my truck had parts take from it

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Idarry: Thank you for submitting your guest experience. I am truly sorry for the inconvenience you experienced while at the Glo Hotel. Since we spoke I have been doing some investigation regarding night you were here. Please have officer in charge of your case call me for more details. GLad you enjoyed the rooms and breakfast.

They fraudulently and erroneously charged my credit card. The sanitizing stations weren't replenished by the elevator and breakfast station and there was nothing to wipe the equipment in workout room before or after use. The room wasn't thoroughly cleaned as there was a face mask, dust, and other debris when I moved the chair to put my luggage on it. I have been calling for the past 5 days to speak with management and I haven't gotten a call back from anyone that can assist with the discrepancies regarding my credit card.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Kayo578: Thank you for submitting your guest experience. All of the sanitizing stations are checked several time a day to ensure they are full of solution we have logs and times that this occurs. Regarding your credit card issue, my staff has been working with you to rectify the split charge between you and your sister, we truly apologize for this inconvenience. Regarding room I will be in conversation with our housekeeping staff as we take Covid 19 cleaning procedures very seriously. We hope you will give us another opportunity to serve you better.

I would highly recommend a stay at this hotel, the room was clean and comfortable, and everyone went out of their way to be friendly and helpful which was a nice experience considering they were fully booked and short staffed due to the storm and so many outages. Then even prepared a breakfast especially for our family as we were late for the breakfast tunes. Thank you Aurora and staff, it was a great stay.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear 82lanitaw: Thank you for taking the time to submit your guest experience. We are happy to hear that you enjoyed your stay. Here at the Glo we work hard to make every guest stay a great one. We are hoping you will come stay with us soon.

In the past few years, GLO is one of the cleanness hotel's that I ever stayed in. From the front desk to the breakfast staff, everybody had such a wonderful attitude and great customer service skills. Will be back real soon.;

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear ljohnson5051: Thank you for taking the time to submit your guest experience. It gives us great pleasure to hear that we are on of the cleanest hotels you have stayed at. We take great pride in our hotel and work hard to make every stay a great experience. We are looking forward to your next stay.

The staff and management are outstanding. The care and professionalism is above and beyond expectations. Jayla and Dee at the front desk show their hearts in the care they offer. The breakfast is high quality and the housekeeping is impeccable. I would highly recommend this hotel.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Dawn: Thank you for submitting your guest experience. We are very happy that you have enjoyed your stay with us. Our staff is very friendly and genuine. We work hard at the Glo to make very guest experience a great one. We are looking forward to seeing you again in the near future.

Hotel was very clean. Staff was great, always saw someone cleaning at the breakfast bar. Elevator was disinfected. Great location for shopping and dinning. Great wifi kids were able to continue their online classes!

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Fabiola: Thank you for taking the time to submit your guest experience. We are happy to hear that hotel, staff and cleaning protocols met your expectations. Hope to you back in the near future.

This hotel is a top notch hotel. Staff are very friendly, helpful. Rooms are very clean with nice color scheme. I will definitely recommend to family and friends. Breakfast was amazing full and inviting. If you are traveling to DeSoto this is your place to stay.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Guest: Thank you for submitting your guest experience. We are happy to hear that staff. rooms and breakfast met your expectations. Thank you for recommending our hotel. Please come back and stay with us.

Worst customer service. Agent raised her voice at us and had no idea what the policy was. She didn't wanna listen when i told her she was wrong. IT GOT OUT OF HAND AND I FILED DISCRIMINATION COMPLAINT WITH BEST WESTERN AND NOONE HAS REACHED OUT TO ME YET.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Mr Davis: Thank you for submitting our guest experience. We apologize for the inconveniences you had during your stay. After speaking with you and your husband I told you I would be investigating employee's unacceptable behavior. I sent you an email regarding outcome. You can reach out to me at any time. Hope you will give us another opportunity to serve you better.

Arrived after 10pm with my husband, and was greeted by an intelligent young woman but visually unprofessional. We arrived in our room, and found a nice-looking bed and chair and gladly no carpeting. However, we found hairs on one of the pillow cases. The floor was swept but not mopped. No soap at the sink. Dingy washcloth left draped over the conditioner in the shower. Lastly, there was a a couple of hairs on the shower floor.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Margolvs88: Thank you for taking the time to submit your guest experience as it helps us to improve our service. We are sad to hear that hotel and staff did hot meet your expectations. I would like to know wht room you were in so I can conversations with housekeeper. This is unacceptable, my staff you have offered to move you to another room. Please accept my apologies. We are looking forward to another opportunity to serve you better.

The overall experience was great during these difficult times. I would definitely do it all over again if the opportunity presented it self!! The hotel was great a great location and the value was exceptional.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Dwcraw4ord: Thank you for submitting your guest experience. We are happy to hear that you enjoyed your stay. We are looking forward to your next stay.

I checked in and came into my room , sheets dirty and pubic hairs on the towels , the room door barely shut. I called customer services they wouldn't do anything about it. I will never ever stay here again

Marquita Stewart, Sales at GLo Best Western DeSoto Dallas, responded to this review
Dear Guest: Thank you for taking the time to submit your guest experience. We are sorry that you experienced a dirty room. If you can call hotel so I can check your reservation and room you were in. I am appalled for this issue, our rooms are getting extra deep cleaning due to the Covid19. We are hoping you will give us another opportunity to serve you better.

This place was amazing. It's brand new and very clean. The hot tub was great. There was also a bar which is a huge bonus for us. We will definitely be back to visit soon. They even had games for the kids in the lobby.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear LKV: Thank you for taking the time to submit your guest experience. It gives us great pleasure to see that you enjoyed your stay and hotel/staff met your expectations. We are looking forward to your next stay.

Everyone one was really friendly the room was really clean and nicely decorated several breakfast choices and in the evening there is a little bar area extremely nice motel with awesome service highly recommend trying this motel

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Doris: Thank you for taking the time to submit your guest experience. We are happy to see that hotel, staff & amenities met your expectations. Please come visit us soon.

Staff was nice And rooms where clean and nice.The property was well kept...Quiet and comfortable and most of all they had there mask on and the guest ....so i highly recommened .....Its not far from the freeway

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Ityese: Thank you for taking the time to submit your guest experience. It gives us great pleasure that you found hotel, staff and amenities to meet your expectations. Thank you for recommending us, see you soon!

I had my 50gallon auxiliary tank and storage box stolen out of the back of my truck. Over 2k in losses. Do not leave anything in your vehicles because people troll the parking lot just waiting for something good.

General Manager, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear mkbrown: We truly apologize for the incident you experienced while at our hotel. I know how frustrating that is. This why all hotels have signs do not leave any valuables in your vehicles. Thank you for submitting your guest experience. We are hoping you will give us another opportunity to serve you better.

I had excellent service and the staff were very professional. I will most likely visit with GLo Best Western again if I travel to the Dallas / Desoto area. I would recommend GLo to my family and friends. It was a great relaxing experience for me.

General Manager, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear td689: Thank you for taking the time submit your guest experience at our hotel. We are happy to hear that you enjoyed your stay , staff was courteous and friendly. We appreciate it very much your recommendations to family and friends. We are looking forward to your next stay with us.

Staff was great, bed was extremely comfy and I would definitely stay again. As long as it stays reasonable because I could hear the trucks and freeway noise all night. I had to keep the air on 70 to drown the noise out. Other than that I enjoyed my stay.

General Manager, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Minirap12: Thank you so much for taking the time to submit your guest experience. We are happy to hear that you enjoyed you stay and you found beds extremely comfortable. Regarding freeway noise I apologize next time you visit us please ask for a room on the opposite side. Its more quiet. We are looking forward to your next stay.

As a Diamond Select member with Best Western I was extremely disappointed in the quality of service and the poor conditions of the property. When I arrived in the lobby there was a very unfriendly stall smell. I thought maybe it was just a bad mop that had been used in the lobby, but it was upstairs in the carpeted hallway and room. For this property to be new, and based on a more modern look, the baseboards and corners in the bathroom was filthy, the floors were not polished and furniture including the sheets and spread looked dingy. Not the appearance I'm accustomed to when staying at other Best Western new properties. The water pressure in the toilet was very low and took twice to flush. It took about 5 minutes for the water to get hot in the sink. There's usually a dirty laundry bag in the rooms, nothing in that room. The night shift desk clerk was not helpful at all. Upon checking out, it was raining hard. I asked if there was a complimentary umbrella I could use to get the car and bring it pack it. Not an umbrella onsite. I was drenched by the time I got in the car and packed. This was a very bad experience. I would never recommend this hotel. I blame management for this condition of the property. I feel like I wasted 16,000 reward points for nothing. :(

General Manager, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Guest: I am so sorry that we did not meet your expectations. If you can give me a call so I can further discuss your concerns.

I enjoyed my stay here, the front desk is very friendly at checkin and the rooms are super clean! I will definitely be coming back! I really liked the decor, also appreciated special care taken due to COVID-19

General Manager, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear DIanapatmendoza: Glad to hear that you enjoyed your stay and that hotel and staff met your expectations. We are looking forward to your next stay. The Glo Team

The rooms are nice. There's a good bit of road noise though, but if you ask for an even numbered room that should help. I took 1 star away because the staff lack a sense of professionalism, all wearing very casual clothes, poor representation of what a fine hotel it is. We also had toddlers above us and didnt get to sleep until after 2am. The staff didnt very little to assist in the matter. But what can you do about active kiddos.

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Nicole: Thank you for submitting your guest experience. We are sorry that you encountered noise. We have no noise tolerance after 10pm. Regarding dress code, we are in the process of making a change and difference. We are hoping you will give us another opportunity to serve you better.

The Rome is to expensive no microwave in room no water pressure in sink warts do get hot in sink the staff was extra nice and very helpful and very professional ghe excrise room was closed yhe pool was closed yhe breakfasts wsx half and I felt if your going to charge full price for the rooms then things need to be working

Aurora Burciaga, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Mrranderson: Our apologies for the inconvenience that you encountered. Due to the Covid19 we are limited in serving breakfast, our gym is open using social distancing. I will be investigating water pressure in room you stayed in. Thank you for letting us know. We would appreciate if you would give us another opportunity to serve you better.

This place was welcoming from arrival to departure, the services are great, omg the beds automatically put you to sleep, very clean I recomend you to try once and I promise you'll visit again! Thanks glo!

Fearless65541182036, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Dear Briana: We are happy to hear that you enjoyed everything of the hotel from staff, room and especially you had a great sleep. Thank you for your feedback and recommendation. We are looking forward to your next stay.

Staff is friendly and professional. Rooms are awesome! Not having carpet was odd at first, but much more clean than carpet. I highly recommend staying here if you are visiting. The location is also a plus. Near restaurants and other shopping.

This is a vary nice place to stay was there for 1 week vary clean ,air works vary good , vary good breakfast, only thing I see was little off 1 was 3 rd flore not the best water pressure. Still all good

Staff was great ... clean modern look breakfast was pretty good they have a small bar great amenities and jacuzzi hit the spot. I stayed for a week on business it's a great place to stay and I recommend for everyone

I was visiting town for a concert and decided to give this hotel a try. It was beautiful on the outside and very clean on the inside. Customer service was outstanding and I was very impressed with the breakfast. Loved the Texas-shaped waffles! How fun! Will definitely stay again if I'm in the area!

This hotel had a great friendly atmosphere from the moment I walked in. I was greeted with a smile upon check in. Amazing breakfast! Everything was clean and lobby smiled great and had games. Will be staying here on my next trip.

I'm glad that I chose this hotel to stay at. I checked in and the lady at the front was so sweet and checked me in quickly. My room was so cool, the colors of the room and the whole hotel are so modern. It looks amazing. I loved the large bathroom, I haven't ever seen a hotel room with that large of a bathroom before!!! Additionally, the room was clean and had a fresh smell right when I walked in the door. Breakfast was delicious as well!

Fearless65541182036, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you so much for encouraging our team to give great customer service each and every time your review is very important to us and we are very thrilled you were able to enjoy all Glo is able to offer to a special guest like you. we hope to see you back soon for another Glowing adventure!!

This was A Amazing Property, filled with colorful decor and a spacious lobby. The room was spacious and nicely decorated. The countertops in the bathroom was so cute. I am a Travel Agent and I look for Small things and It was a great experience. Kudos to the front desk staff for taking such great care of me. The front desk lady was so accommodating and even moved me to another room. Way to hold down the brand and go above and beyond. This property was off the freeway, centered around shops and food locations. I highly recommend you staying even for a staycation in the city. Did I mention they had a Buisness center area, and a few games in the lobby that would be a fun conversation piece.

Fearless65541182036, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you for your 5 star review we certainly appreciate your staying and getting to enjoy our location so much, our large lobby is very inviting for both big and small and love to have our guest congregate, work or simply relax with there friend . Thank you for encouraging our team members and for taking your time to complete such a wonderful review. Your positive review is very heartwarming to know we were able to provide you with an exceptional customer service. Thank you !!

This hotel was built in 2018 (as I understand it), and did look very recent. The rooms have hardwood floors which I liked, because it gives the rooms a cleaner feel. The mattress was a gel mattress, and was very comfortable. The hotel lobby, common areas, and rooms have a combination of retro and futuristic touches which designers brought together very well. The staff was very polite and helpful. Everything about our stay was enjoyable.

Wonderful staff..just a great group of people. The rooms are nice...very clean and comfortable. Hot breakfast every morning. The only thing that disappointed me was that the rooms don't have microwaves. Other than that I highly recomened this hotel.

Was looking forward to this stay and was disappointed, blind wouldn't close correctly, dispenser in restroom didn't work. Customer Service was friendly.but everytime I came down there was someone besides myself waiting at counter for at least 10 to 15 minutes for a worker.

Fearless65541182036, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you for submitting a review, I very much apologize for the inconvenience you went through during your stay. We will look forward into this and make sure we train our staff again to ensure a quality customer service. Your review is very important to help us know were we need to work on. Thank you for staying we certainly appreciate your business and please no not hesitate to reach out for your next stay so you may experience a better service, our dear apologies we will be working on changing the blinds and making sure all rooms are to your satisfaction. Thank you for staying at Glo, General Manager

The location of the hotel and the room were OK. Unfortunately, due to a youth sports event, the hotel was inundated with kids and families. I say unfortunately, because the staff was apparently overwhelmed by the influx of people and lost their cool on several occasions that I observed. 1st issue - it is possible for another person to pay for one's room, usually it can be done with a simple phone call or a one-page authorization. Not here. 5 pages of authorization + 1 page reservation + 1 intercontinental phone call only to discover upon check-in that the authorization was not adequate enough. 2nd issue - parents drinking in the lounge, kids running amok in the lobby apparently stressed the front desk staff enough that they then snapped at everyone. 3rd issue - totally my fault, I foolishly appeared in the lobby wearing no shoes. Desk clerk said I had to wear shoes in the lobby. OK. I walked toward my spouse to get the room key when the desk clerk threatened to call the police. Seriously? Who acts this way? Although the price was (eventually) right, and the location was good, I will not stay here again.

Fearless65541182036, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Hello Mr.Jr 1111, Thank you for submitting your review, we certainly appreciate you letting us know on what areas we can work with and take care of every single guest every time. We will make sure our staff is well trained on how to handle large groups and maintain calm on a busy environment to better accommodate all of our guest every single time they visit. Your business is very important to us, please accept our apologies regarding this situation and consider staying with us again so you may experience an exceptional customers service for you and your family. Happy Holiday's !! Thank you, General Manager

I really enjoyed my stay. I was here for 3 weeks and the staff was so accommodating. The weekends were a little noisy with multiple people staying here. The walls are thin. I'm ok with a little noise as it wasnt all night. I would stay here again.

Fearless65541182036, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you for submitting your review, You are very important to us and we appreciate the 5 star review, i am glad our team was able to provide you with exceptional service. Reviews like your helps us know how we can better assist our customers and also encourage us to keep giving great customer service. Thank you for staying at Glo, HOpe to see you back soon!!!

Very disappointed in the management and customer service of this hotel. I booked 2 rooms for me and my bridal party to stay at the night before my wedding. I reserved the rooms weeks before my wedding. I even got 2 confirmation emails. I showed up on the day of my reservation to check-in and set up the rooms all cute before all my bridesmaids checked in. Upon arrival, the front desk told me I only had one room reserved, I quickly pulled up my confirmation email for 2 rooms for 7 people. The individual at the front desk said, "Sorry, we don't have that in our system let me call my manager." After getting in contact with the manager I was informed they had no rooms and that I could have one room but I was kinda out of luck. I asked if I could be put in another Best Western hotel but they were all very far away from my venue for my wedding the next day. The individual at the front desk said I could have corporates number but that it wasn't their fault and that they did not have room for me and my bridal party even though I had already reserved 2 rooms weeks in advance. I had to call several hotels in the area to see if they had rooms last minute and I couldn't find any that could hold all of us at one place within a reasonable distance from the venue. I ended up having to stay at the parent's house of one of my husband's groomsmen and some of my girls had to sleep on pallets on the floor. I was also 30 minutes late to my rehearsal/rehearsal dinner because I was trying to figure out how my reservation got lost and trying to find a new place since everyone was arriving! The hotel's solution was to call the next day, they never did and my mom had to step out from getting ready and call asking what they were going to do to make this right. All they said they were going to do was not charge my card and said that they could give me a couple rewards points towards my next stay at their hotel... I suggest not staying here if you have an important event. I'm also still waiting for a call from corporate to try to fix the situation and it has been over a week. I was really excited to stay at this new hotel and very sad I had a bad time.

GLoDesoto, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Ms. Bailey, as a hotel we are extremely sorry to year about your experience regarding your reservation at our hotel. We investigated this matter, because it was deeply troubling to us that when we are not able to serve our needs during your bridal party. In our discovery, we only found one reservation which was reserved under your name, but we are trying to contact the travel agent you reserved your room through to further investigate why you were sent two confirmation, while the hotel was only sent one reservation. We understand how important weddings and bridal parties can be in ones life, and we will like to make it right for you and your family. Please contact us so that we can make it right. We hope you will give us another chance to experience the GLō culture that we strive to provide to every guest.

I heard someone complain that the rooms look like a dorm room. That's what I find very appealing about them. They look like a very, very nice dorm room. The floors are not carpeted, so I don't wonder what's in the carpeting. There are USB ports everywhere. The shower is huge, and the shampoo, conditioner, and body wash are mounted on the wall so you can use as much as you want and not try to squeeze it out of a small bottle. The staff is very friendly, and the breakfast is good. Not a huge selection, but all well made.

Fearless65541182036, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you very much for such a wonderful review Ms. Cadi F, im very glad you enjoyed your stay. Our team will be very thrilled to see such a nice review which will be an encouragement for them to keep providing exceptional and unique experience. Happy Holiday's we hope to see you back soon!!

I enjoyed my recent stay. The rooms were clean but somewhat small. The hotel is extremely quiet which is good and bad. The lobby could be a little more lively and less sterile. The staff is very friendly

What a refreshing stay! Modern, clean, inviting. Only one issue, food was left in the fridge from a previous guest... yuck! The bathroom was equipped with toiletries that were top of the line that you would find at an upper scale hotel.

Property looks nice. Walls are thin. We heard the neighbors on each side every night. Power went out during our stay to whole neighborhood. This meant cold showers and walking up and down stairs. We were only compensated $15 on the bill. My daughter did find a strain of hair in her bed. Water bugs but to be expected after a hard rain.

My experience was great actually, for starters breakfast was on point. I love the variety of choices. The rooms are clean (non smoke environment). Aslo with New Up to date concept the place s very elegant. Will be coming back to this Hotel, I met the owner hes cool and attends to customer needs as well as management. I Highly recommend this Hotel for stay. Thanks, Jigger

I made reservations for a room, when I get there the next day I was put down as a no show and charged for there mistake, then given a room at a higher rate than what I got the first rate, after talking to management ,they said they would give me a free night due to their mistake, then they changed it, and charged more for the room. I call an talked to the manager, all she could say was it was a new employee and she didn't know , my opinion is the customer is right, due to your big mistake, But I will never stay at that Location again. Very Poor Management.

Not sure I will be staying at the Desoto location again, nor recommending it. We were checked in to room 305 which was already occupied. The man actually came to the door!!!!!! We went back down stair and told her the room was occupied. She then said the room assignment were made that morning she had no control!!!! We didn't book until late even on Oct. 2nd, because we had remodeling issues and couldnt stay at home for the night!!!! Then we get up to the room and it smelled of urine and cigarettes!!! I explained to the young lady the next morning her response was I'm sorry we charged them for that!!!!!!! Not a very good experience!!!! At ALL to say the least!!!!!!

GLoDesoto, Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you for your feedback regarding your stay with us last week. Guest satisfaction is our number one priority and we take concerns like yours very seriously. We are sorry due to a new employee you were assigned the wrong room key, we take security and privacy of our guest very seriously, and this to happen was absolutely unacceptable. We have the team member who checked you in, under retraining so that this never repeats. Once again, we apologize, and I hope you give us an opportunity to serve you in future so that you can experience the guest service experience we strive to provide our guest.

what and excllent hotel right of interstate yet close enough to Dallas but not in Dallas. The decor !!! GREAT place from TOP to the bottom. Great people no problem @ all Clean and peaceful !!! close to restruant, gas station. Easy acess to the interstate

At first I was skeptical about staying at a Best Western but I was blown away by this hotel! The room was immaculate and stylish. I was definitely impressed for didn't know Best Western could bring it like this. Highly recommend this hotel.

Very different twist for Best Western. This is a boutique style hotel. Staff was friendly and helpful. I was with a group that had to leave for work prior to breakfast being served and they made sure to have it ready early. Very good guest services! There was no microwave in my room, but I was able to use the one downstairs and I did have a fridge. Close to lots of restaurants.

It's been a fabulous stay! The rooms are very well maintained and their service has be excellent so far. AND..... if you leave a review on Travel Advisor you get a free beer!! Try the Blood and Honey Revolver on tap. It's delicious!!! Also Kelsei who checked me in was very awesome & nice! EVERYTHING she does while at her job is done with EXCELLENCE!!!

I travel with business and have to say out of the hotels I stay in this is by far my favorite. The staff is always pleasant and polite. The atmosphere is very laid back and the decor adds to a unique atmosphere that other hotels can't match. One of my favorite features are the large luxurious walk-in showers

Good Stay. Great Staff! Clean facility. Room is small but cute;bed lamps too low though-cant use bedside table. Breakfast was adequate; staff need better food handling skills, but very helpful in meeting needs. I will return.

I stayed at the GLO hotel by recommendation by the holiday inn express. The former hotel was sold out. The glo hotel smells fresh and offers great hospitality. Kelsei the greeter at the front desk also bartender was very welcoming.

GLoDesoto, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Hello Zachary P, Thank you for taking the time to provide us with some feedback regarding your recent experience at our property. We appreciate you for taking time out of your busy schedule to acknowledge our property and our team member Kelsei. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Gerry T. General Manager

Nice ,staff was friendly. I will definitely come back to stay agin,hot tub was a pleasure after along day. Modern ,new, small bar but enjoyed none the less. Wish it had a pool, easy access from the interstate plenty of restaurants near.

GLoDesoto, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Hello Atlmicah, Thank you for taking the time to provide us with a review regarding your recent experience at our property. We appreciate any and all feedback that we receive from our guests, letting us know how our team is performing for our customers. We hope to see you again soon as your destination hotel during your next visit out to our area! Thanks again, Gerry T. General Manager

My Dallas family chose this hotel for our family reunion, MAy 24-27, 2019. Two family members checked into their rooms only to find other guests still in the room or checked into the room as well. This type of clerical mistake could have caused bodily harm or death to a person/family entering an occupied room unexpectantly. The first night children were screaming and jumping around until after 1 am in the room next door, the front desk clerk did go to the room twice and the manager compensated us for the inconvenience the next morning. The Best Western Desoto in Mansfield, LA called me the next day and asked me if I still wanted my room reservation. I told the clerk I did not have a room reservation at their location, I was at the Glo Best Western in Desoto, Tx. The clerk called me twice on my cell phone and become aggressive and accusatory and refused to reverse their charges on my card. The manager at the Texas location trying to intervene I had to cancel my charge card on a holiday weekend 1200 miles from home. The other location accessed my credit card information and made fraudulent charges. What kind of hotel brand/chain is this? I am so infuriated and frustrated. I have NEVER had this happen to me at any other hotel brand. I even contacted the corporate office and filed a claim/complaint and one month later I have heard from NO ONE. Don't stay at Best Western, a good deal could cost you. Our family will never stay at this brand EVER again.

GLoDesoto, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Hello MrsTeamV, Thank you for taking the time to provide some feedback regarding your experience at our property. Again, I am sincerely sorry for how the other Best Western property handled your reservation, as well as the discrepancies that you endured at our property. I can sincerely state to you that this isn't the typical experience that you would normally experience at our property. I cannot state that for any other hotel, but I like to think that we go above and beyond for our guests, here at the GLo. I tried my best to help resolve the discrepancy you experience from the other property, but was unable to contact their manager regarding your reservation. We appreciate any and all feedback regarding guest experiences to utilize as opportunities for improvement and hope we are able to provide a more exceptional experience for you should you decide to stay at our property in the future. Thanks again, Gerry T. General Manager

Loved it nice clean rooms a mini bar plus hot tub and gym definitely coming back shower area was clean and housekeeping is quick and efficient staff is very helpful and a variety of Televison channels

GLoDesoto, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Hello Oclark73, Thank you for taking the time to provide us with some feedback regarding your recent experience at our property. I am pleased that you were able to utilize and experience some of the facilities that our property has to offer. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Gerry T. General Manager

Environment is nice, the staff is nice and friendly, they keep the space clean and organized , all glasses clean and artsy, the beer tap is fresh and potent very nice and dark . The menu is easy to read and plain and simple

GLoDesoto, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Hello Tatiana T, Thank you for taking the time to provide us with some feedback regarding your recent experience at our property. We are pleased that you were able to enjoy our bar at the Front Desk! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Gerry T. General Manager

Walked into the property not knowing it was part of the Best Western family. Got a free beer just for leaving this review! I drive a semi and they have room if you get here early enough, I'll be back.

GLoDesoto, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Hello Stop D, Thank you for taking the time to provide us with some excellent feedback during your recent experience with us here at the GLō! We hope you were able to enjoy your stay and look forward to being your host hotel during your next visit to our area! Thanks again, Gerry T. General Manager

We came with a large group and booked several rooms. Even though the rooms are nice, a couple of us experienced theft of valuables by the maid service. Complaints were not immediately taken into consideration, and even though the do not disturb sign was outside the door, video footage showed a maid and a maintenance person go into those rooms.

GLoDesoto, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you for taking the time to provide us with some feedback regarding your recent experience at our property. I sincerely apologize on the behalf of our entire team at the property regarding the incident with the misplaced item. We have complete trust in our team members and their integrity, as we have never experienced this situation at our property before. Also, you stated that "a couple of us" experienced this issue, so I want to verify that this isn't a separate issue... Again, we apologize for the inconvenience. If you would like to discuss this situation further, please don't hesitate to contact me at your earliest convenience at the property or via email at gm@glodesoto.com. Thanks again, Gerry T. General Manager.

Fantastic Hotel! Easy off freeway, easy back on freeway! Wonderful staff, great rooms! My experience with night clerk ( after a long, horrible travel day) was like talking with a great friend! She made me laugh, which I really needed to end my day!! The rooms are really nice!! If you get a chance to stay at a GLO Hotel, do it!!!!

GLoDesoto, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Hello Navigator45854983281, Thank you for taking the time to provide us with this excellent review regarding your recent experience at our property. We take pride in our hard work here at GLō and appreciate the feedback from our valued guests. We hope to be your destination hotel during your future trips out to our area! Thanks again, Gerry T. General Manager

First time there, but impressed. The location is so-so...that is, convenient to Dallas but there's nothing to walk to from the property. Still, if you need to do business in DeSoto, Lancaster, or up to Downtown Dallas, it's quite convenient. Front desk staff was exceptional in manner and service.

This place is great. Staff was best I've encounter in a long time. True customer service. The room was spacious and clean. I love the modern look! Breakfast was yummy and everything was the right temperature. I had no issues and this place changed my thoughts about Best Western hotels. A new standard was set!

I spent 25 nights in the hotel, i enjoyed every second of it, the staff was amazing, i would definitely come back and would totally recommend them to anyone. Shannen Godfrey is awesome and very ginuinely caring.

we stayed here in March 2019. The hotel is new and beautiful. they don't accept pets but the room was fantastic. The staff was very friendly and accommodating. The breakfast was great and the hot tub was so relaxing. The cost was reasonable as well. I recommend this hotel to everyone traveling through Desoto, TX.

Last summer while traveling in this area I saw this property being built. I like the new GLO presence. It is a positive step in the positive to catch up with other major hotels. I like the new concept. The rooms are fresh looking with design and colors. Makes it hard to stay in a standard BW property now. No GLO's in my home area.

It was chill, me and my husband celebrated or 10th wedding anniversary. Slept there after our renewal , staycation. Overall, it was really nice. I loved the shower and the decor was very upscale. Good job!

Everything was great with the 24 hour spa n weight room. The rooms are extremely nice n cozy n the lobby n bar area is great. The workers were very nice n polite. No microwave in room but you had access to the one in the lobby. It was great.

This hotel style is definitely designed for the New Millennium or Contemporary traveler. As you enter the lobby/ community area you'll find it refreshing and clean. Shiny floor tile and the smell of freshly baked cookies that sit on top of the front desk for guest. There is a bar in the lobby with a nice selection of alcohol and beer. The bar stools are soft and comfortable. There is no pool. However there is a 25 person hot swim tub, this is somthing new. It is large and rectangular surrounded by the appearance of bamboo to create shade and part sun. It appear to be inside the hotel but in reality its actually outdoors. There is a comfortable area with lounge chairs of various styles and cocktail tables which sit along the rear of the swim hot tub. It's amazing. The decor through the hotel has bright vivid colors. Every area is large and spacious; the lobby, breakfast area, sitting community area, bedrooms, bathrooms, workout room and laundry room. The bedrooms has different designs and colors on the shades and walls. No room is the same. The bed was pillow top and pillows were large and fluffy. The sheets were a good grade, nice and smooth and complemented by a nice blanket and comforter. The floors are hard wood and the bathrooms has 2 sliding entry doors, one on each end of the massive bathroom. His as her sinks and plenty of room to maneuver around. The lights can give you the day brightness or a cool slumber evening lighting. Very nice. Lots of shelving and seats to sit my things. More space and areas to put my things on than the average hotel. There was even an armoire with drawers if needed. The breakfast was outstanding. There was a large spread of fresh food and fruits. Plenty of drinks. You could make your own coffee and hot chocolate. Different jucies were available. I liked that there was a choice of two different meats. Also sasuage, potato and pepper chorizo, with corn, grain or flour tortillas for a great breakfast burrito. Of course there were traditional waffles, toast, oatmeal (brown sugar optional), homestyle potatoes. Also boiled, scramble or omelette eggs beautifully aligned the center of the buffet. Cold milk /cereal was there too. Danishes, donuts, muffins (also english) biscuits & gravey played a big role in the spread as well. It was awesome. The lighting and vibe in the dinning room made breakfast up beat and energetic. This hotel style ( The Glo) is different from any other Best Western. It really sets a new wave era. Price was worth the stay. Clean and friendly professional staff. Highly recommended. We will be back.

I really enjoyed my stay. The beds were amazing!! Overall-Very clean. I loved all the different furniture and unique light fixtures. :-) The staff at the GLO were very nice and gave detailed information about their hotel. They really wanted us to feel welcomed. Full hot breakfast with full fitness area and heated pool. I will definitely stay here again. 5 star rating!!

A different kind of Best Western is tech oriented but seems more like minimalism! No carpeting, very spartan rooms. very bland though high use of bright complimentay colors. Hot tub outside, seems squeezed into a patio space. Staff was hard working and attentive but hotel has a cold bare feeling.

BestWesternHotels, Corporate at GLo Best Western DeSoto Dallas, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

The staff at the GLO is very outstanding! Their friendliness, cleanliness, professionalism and great rates goes a long way with me. Everytime I come to town I stay at the GLO. This is my home away from home!

I love this hotel. It's comfortable and classy. The staff are helpful and friendly. I like places that I can depend on each time I visit. I know my stay will be nice if I stay here. I would like for the price to go down a bit and a rug on the floor because there are none but I still like this hotel. Yes I will stay again.

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
We thank you for the your feedback on your experience. Knowing that you have stayed with us before and enjoy every visit is what we strive for. Your expectations are our priority. We hope to see you again at the GLo Desoto!!

This last 5 days have been a pleasure. I was in Dallas under bad circumstances, my dad is critically ill at VA. The staff was unbelievably welcoming and accommodating. The sweet lady at the front desk, Shay, even called to check on me. The housekeeping staff was so pleasant and was so thoughtful. The managers were fabulous and really went out of their way to help me in any way they could. Breakfast was so good and the area was very clean and stayed stocked! I will go out of my way to stay at the Glo.

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Hi Amanda, we thank you for sharing your experience with us!! I will share all of your feedback with our team. We look forward to seeing you on your next visit. On behalf of the entire staff, we send the best of wishes and speedy recovery to your dad.

Checking into Gloves was warm and I was greeted with open arms. Overall my night was peaceful and the beds were so very comfortable. Location of hotel was convenient to restaurants and department stores.

I chose GLo to stay due I saw it was a newer construction, close to the proximity of where I needed to be and it advertised a full hot breakfast. The room was very nice but the bathroom setup is awkward. It has a sliding mirror door which when open it closes the closet. It did not have a lock on it so you would assume someone was in the bathroom if it was closed. The beds are very comfortable and clean. The room had a flat screen tv, mini fridge and microwave. There's a lot of road noise from the windows but didn't hear anything from the hallway. The breakfast wasn't great. The eggs were only eatable with a lot of salsa. They had pan sausage and no bacon. They had two waffle makers but one was broken. They had ingredients to add to your waffles, yogurt or oatmeal if preferred. The bread and donuts were stale. Overall the hotel was a nice setup and location, close to plenty of restaurants and shopping. I would probably stay here again if needed.

New brand for Best Western, and I wanted to check it out during a recent business trip to the area. Although new, the staff was very accommodating and seemed to be very excited about the property. I found the room to be very well appointed and offered everything necessary, including a great work space and sitting area. The amenities were especially nice, and the bed was extremely comfortable. Overall, I would recommend the property for business, but because it doesn't have a pool, I'm not sure if this would be the best choice for family travel. I had an early departure, so I didn't really get to experience the breakfast, but the space seemed to be quite enjoyable.

I'm a diamond BW member and stay over 100 night's a year in them. Had a family visit in Fort Worth so I used 20k points to try this property cause it said it had an indoor pool. We arrived late but the Desk lady let us go for a swim anyway. Daughter was so sad... It's a 8x12 hot tub, not a pool. The room was small like a micro hotel. I liked the no carpet for cleanliness but it makes the floor noisy when people walk. also the sink is cool looking and worked for me but my 10 year old daughter could not use it because it was too tall. I liked the roll down black out curtains bit the door gap allows allot of light in. I liked the overall appearance of the hotel but to me it did NOT measure up to the price. Breakfast was the same ole stuff but at least they did have omlets. I'd most likely skip and gonon to a BW Plus next time.

Nice appearing hotel. Breakfast was way less than par. Food empty. People had to keep asking for them to refill everything. Bagels stale. Cold eggs. Gross oatmeal. The breakfast attendant made the comment there were too many people. (Isn't that what you want? A booked hotel??) Other than that it was an okay stay. We typically stay with the Marriott chain and those seem above this.

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Mrs. Kysar, We sincerely apologize for your experience with our breakfast. We will thoroughly review our breakfast service processes to ensure that these issues don't arise in the future. We want every guest to experience our superior full hot breakfast and GLo-ing staff upon every stay at the GLo Desoto. We hope that you will give us another opportunity when in the Desoto area. Thank you for your feedback.

What a fabulous place to stay just outside of Dallas! We experienced probably the best hotel staff we ever encountered - all were friendly, helpful and efficient. The sales manager even went out of her way to provide gluten free and dairy free items for breakfast. There's a good exercise room, a hot tub and a bar. And everything is new and modern! Good job, Glo!

The room was very small and cozy. The bed was extremely comfortable. I enjoyed the blinds, it was daylight outside but once you close the blinds you would think it was nighttime by the darkness. Very comfortable stay.

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thank you for the GLo-ing review. We appreciate your positive feedback and look forward to seeing you on your next stay.

This hotel is a very new, clean and beautiful hotel just south of Dallas. Our family was treated very warmly and professionally here. We slept very well in the comfortable beds. I really loved the fact that there is no carpet in the room. It was so much cleaner. The showers were large and had a huge rain-shower type fixture. There were more than 10 USBs in the room which my teens loved. The breakfast area was bright and modern and the breakfast staff was super accommodating and pleasant. Every attempt to make us happy was made by the staff. There is a beautiful spa area and work out room which I toured, but did not get to use due to the brevity of our stay. The rooms were also quiet. The hotel is very easy to find. They even have electric car fueling stations and a bright, well-lit parking lot. I recommend you stay here. You will love it

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
We thank you for the GLo-ing response and feedback from your experience with us and look forward to you and your family staying with us again when in the area. We take pride every day in our GLo experience and providing exceptional superior service to all our our guest.

This hotel is beautiful and contemporary. The ambiance is amazing. The staff is professional, kind and extremely accommodating. The rooms are very nice as well. I love this place and would recommend it to everyone.

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
We are delighted to hear you enjoyed our GLo!! We make it our goal that every guest has a memorable experience and hope to see you again on your next stay in the Desoto area.

I love this place. The staff was friendly and the rooms were great! I only got to stay one night but I would love to stay for an extended period of time. I didn't get to eat the breakfast but I plan on doing so when I stay again. I will definitely be staying again. As a matter, of fact I already have another reservation.

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
We can't wait to see you again on your next GLo trip and our breakfast will be full, hot and just as GREAT as our rooms and staff!! Thanks for your positive feedback and comments.

So I stayed here for 4 nights and it was great, all of the staff were friendly, the rooms are ample sized, not too big but not to small. Uber Eats Delivers here with no issues, The room was clean, modern and new. I think the tv's are maybe 50" tvs... They are HUGE. Internet was stable and breakfast seemed good, I didn't eat it but it looked like it had a lot of choices.

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
You definitely will have to have breakfast on your next trip. We have a Full American breakfast that is served 7am-10am daily, and our friendly staff will be ready to serve you on your next GLo-stay!! Thanks for your positive and GLo-ing feedback!!!

The staff is friendly and helpful. Rooms are nice and spacious with very comfortable beds. The lobby area was spacious and comfortably furnished. Breakfast had a good variety as well. Looking forward to trying the bar options next time. Definitely will be back. Thanks for a pleasant stay.

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
We are delighted that you enjoyed your GLo experience and look forward to providing you with the Full Bar experience on your next stay!! Thanks for your feedback and comments.

Amazing customer service, impeccably clean rooms, beautiful interior design, excellent continental breakfast, and is in the perfect location near many restaurants and shopping. I will definitely make this my go to lodging every time I visit the Dallas area for business or leisure.

This hotel was more than what i expected...Brandon and his staff was very nice and very helpful throughout my stay the room was comfortable and clean and i would say hands down this is the BEST hotel Desoto has to offer

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Thanks for your positive comments and feedback. We're thrilled you got to experience our GLo brand of hospitality and service. We look forward to having you stay with us again and become your hotel of choice in Desoto.