GLo Hotel Best Western DeSoto Dallas, Desoto

A different kind of Best Western is tech oriented but seems more like minimalism! No carpeting, very spartan rooms. very bland though high use of bright complimentay colors. Hot tub outside, seems squeezed into a patio space. Staff was hard working and attentive but hotel has a cold bare feeling.

BestWesternHotels, Corporate at GLo Best Western DeSoto Dallas, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

The staff at the GLO is very outstanding! Their friendliness, cleanliness, professionalism and great rates goes a long way with me. Everytime I come to town I stay at the GLO. This is my home away from home!

I love this hotel. It's comfortable and classy. The staff are helpful and friendly. I like places that I can depend on each time I visit. I know my stay will be nice if I stay here. I would like for the price to go down a bit and a rug on the floor because there are none but I still like this hotel. Yes I will stay again.

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
We thank you for the your feedback on your experience. Knowing that you have stayed with us before and enjoy every visit is what we strive for. Your expectations are our priority. We hope to see you again at the GLo Desoto!!

This last 5 days have been a pleasure. I was in Dallas under bad circumstances, my dad is critically ill at VA. The staff was unbelievably welcoming and accommodating. The sweet lady at the front desk, Shay, even called to check on me. The housekeeping staff was so pleasant and was so thoughtful. The managers were fabulous and really went out of their way to help me in any way they could. Breakfast was so good and the area was very clean and stayed stocked! I will go out of my way to stay at the Glo.

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Hi Amanda, we thank you for sharing your experience with us!! I will share all of your feedback with our team. We look forward to seeing you on your next visit. On behalf of the entire staff, we send the best of wishes and speedy recovery to your dad.

Checking into Gloves was warm and I was greeted with open arms. Overall my night was peaceful and the beds were so very comfortable. Location of hotel was convenient to restaurants and department stores.

I chose GLo to stay due I saw it was a newer construction, close to the proximity of where I needed to be and it advertised a full hot breakfast. The room was very nice but the bathroom setup is awkward. It has a sliding mirror door which when open it closes the closet. It did not have a lock on it so you would assume someone was in the bathroom if it was closed. The beds are very comfortable and clean. The room had a flat screen tv, mini fridge and microwave. There's a lot of road noise from the windows but didn't hear anything from the hallway. The breakfast wasn't great. The eggs were only eatable with a lot of salsa. They had pan sausage and no bacon. They had two waffle makers but one was broken. They had ingredients to add to your waffles, yogurt or oatmeal if preferred. The bread and donuts were stale. Overall the hotel was a nice setup and location, close to plenty of restaurants and shopping. I would probably stay here again if needed.

New brand for Best Western, and I wanted to check it out during a recent business trip to the area. Although new, the staff was very accommodating and seemed to be very excited about the property. I found the room to be very well appointed and offered everything necessary, including a great work space and sitting area. The amenities were especially nice, and the bed was extremely comfortable. Overall, I would recommend the property for business, but because it doesn't have a pool, I'm not sure if this would be the best choice for family travel. I had an early departure, so I didn't really get to experience the breakfast, but the space seemed to be quite enjoyable.

I'm a diamond BW member and stay over 100 night's a year in them. Had a family visit in Fort Worth so I used 20k points to try this property cause it said it had an indoor pool. We arrived late but the Desk lady let us go for a swim anyway. Daughter was so sad... It's a 8x12 hot tub, not a pool. The room was small like a micro hotel. I liked the no carpet for cleanliness but it makes the floor noisy when people walk. also the sink is cool looking and worked for me but my 10 year old daughter could not use it because it was too tall. I liked the roll down black out curtains bit the door gap allows allot of light in. I liked the overall appearance of the hotel but to me it did NOT measure up to the price. Breakfast was the same ole stuff but at least they did have omlets. I'd most likely skip and gonon to a BW Plus next time.

Nice appearing hotel. Breakfast was way less than par. Food empty. People had to keep asking for them to refill everything. Bagels stale. Cold eggs. Gross oatmeal. The breakfast attendant made the comment there were too many people. (Isn't that what you want? A booked hotel??) Other than that it was an okay stay. We typically stay with the Marriott chain and those seem above this.

Brandon M, General Manager at GLo Best Western DeSoto Dallas, responded to this review
Mrs. Kysar, We sincerely apologize for your experience with our breakfast. We will thoroughly review our breakfast service processes to ensure that these issues don't arise in the future. We want every guest to experience our superior full hot breakfast and GLo-ing staff upon every stay at the GLo Desoto. We hope that you will give us another opportunity when in the Desoto area. Thank you for your feedback.

What a fabulous place to stay just outside of Dallas! We experienced probably the best hotel staff we ever encountered - all were friendly, helpful and efficient. The sales manager even went out of her way to provide gluten free and dairy free items for breakfast. There's a good exercise room, a hot tub and a bar. And everything is new and modern! Good job, Glo!