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Best Western Plus Hotel College Station Inn & Suites, College Station

4.5/5  - basé sur 273 notations.
950 Arrington Road, 77845, College Station, United States - visualizzare mappa
Best Western Plus College Station Inn & Suites - Facciata dell'albergo Il Best Western Plus College Station Inn & Suites è situato nel centro di College Station. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto al Best Western Plus® College Station Inn & Suites, situato nei pressi della Texas A&M University, il luogo di sosta ideale per gli studenti, i docenti e il personale dell'università! Dalle camere arredate con gusto ai numerosi confort, è progettato per soddisfare le esigenze di viaggiatori d'affari e turisti. A pochi minuti dal Kyle Field, dalla Reed Arena e dal Bluebell Park, questa struttura propone gruppi di camere per squadre sportive, tifosi e non solo. Inoltre, questo hotel di College Station è una meta molto apprezzata dai pazienti e dal personale sanitario del vicino Scott & White Memorial Hospital. La prossimità a tutti i principali luoghi di interesse è fondamentale nella scelta di un hotel, che tu abbia in programma di visitare la biblioteca presidenziale intitolata a George Bush o di assistere a una delle leggendarie partite in casa. Questo hotel è la sistemazione più vicina al Santa's Wonderland, popolare attrazione aperta da metà novembre all'inizio di gennaio. I viaggiatori d'affari soggiornano con regolarità in questo hotel di College Station, Texas, per via dell'ottima posizione e della colazione completa gratuita. I soggiorni prolungati sono più semplici grazie a microonde e frigorifero in tutte le camere. Nel nostro hotel di College Station, in cui sono ammessi gli animali domestici, ci sono camere predisposte per i viaggiatori accompagnati dal loro amico a quattro zampe. In ogni caso, sono sempre disponibili camere in cui non sono ammessi gli animali domestici, per gli ospiti che lo preferiscono. Dopo una lunga giornata di lavoro o di svago, rilassati e goditi le nostre comode camere, tutte dotate di minibar, microonde, bollitore per caffè e tè, ampia scrivania e televisore LED da 42 pollici. Per chi desidera fare un po' di movimento, l'hotel dispone anche di una spaziosa palestra dotata delle attrezzature più moderne. Serviamo una colazione all'americana completa gratuita ogni mattina, per farti iniziare la giornata nel modo migliore!Prenota il tuo prossimo soggiorno al Best Western Plus College Station Inn & Suites e risparmia! Ti auguriamo un soggiorno gradevole!

Best Western Plus

Hotel College Station Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 273 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
199
Molto buono
59
Nella media
7
Scarso
4
Pessimo
4
CONSULTARE I PARERI SU
Affari Affari
71
Business Business
23
Da solo Da solo
8
Di coppia Di coppia
5
In coppia In coppia
23
In famiglia In famiglia
143
Viaggio con amici Viaggio con amici
23
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Best Wetern Plus College Station"

5
01/11/2018

We like the convenience of it and easy access. Don't like the price raising duing football season but we guess all the hotels do that so it is what it is. Friendly staff. Always clean and in good repair. Newspapers available.

"New and Nice!"

5
23/10/2018

This hotel is new and very nice for the money. Our king suite was perfect right down to the Keurig coffee maker. It is handy to the hiway but far enough off to be away from traffic noise. There was a large bathroom with a walk-in shower. There is an excellent breakfast, thanks to Brenda, and if you leave hungry, it's your fault!

"Great Place to Stay"

5
18/10/2018

I have traveled all over the place over the years, But I have to say that Brenda In charge of the complimentary Breakfast is By far the Best I have ever seen. She must have seen me looking around confused trying to fiqure out where everything was at and she helped me make coffee and find everything i needed. i Just want to say thanks to everyone at the hotel.

"Nice, new hotel with great breakfast and Brenda, the breakfast lady!"

5
15/10/2018

We had a really great stay at this hotel, partly because it was new, clean and service was excellent! The breakfast lady, Brenda, was an amazing employee and made sure all guests had what they needed and was so friendly. We stay at a lot of hotels for mountain biking racing and I've never seen an employee go above and beyond like she did. You could tell she really took pride in her work, which can be rare these days! We saw TxDot guys who'd been staying there come in to say goodbye, she helped a little girl fix toast to take back to her mom, helped kids whose parents weren't paying attention make waffle and was just so friendly and helpful. Loved that they serve real eggs, which Brenda pointed out. The only criticism we'd have was the pillows were kind of soggy, but the room/beds were very nice.

"Overall a great hotel"

4
15/10/2018

Good location. Easy access to Hwy 6. H-E-B right down the street for grocery needs. Dining selections varied, but plenty of options 8-10 minutes away. Front Parking limited. May stay there again next year

"Excellent customer service"

5
01/10/2018

We were in town for a family wedding. This hotel was extremely accommodating and friendly. They offer handicap rooms and have excellent customer service. I would highly recommend this Best Western for your family.

"Nice hotel but service a bit lacking"

3
28/09/2018

We went for a 3 day conference. On the first night we returned to find our room not cleaned and the desk staff attitude was flippant. Other than this the facility itself was very nice and the breakfast and breakfast staff excellent.

"Very friendly staff"

4
23/09/2018

Truly the only problem that I had was the very low water pressure in the shower. I told the front desk about it. she was very friendly and came to our room to check. She also checked with one of the housekeepers while she was cleaning a room across the hall. said it was the same and that was the end of that. She said that she placed a call to maintance but with it being the weekend, she didn't know if they would responed

"Close to A&M but not too close. Good clean room, great breakfast and price is cheap."

5
23/09/2018

Thought that the price would mean an older place and basic room with limited breakfast. Surprise. The place is only 3 years old, rooms are clean and good size and breakfast is better than most. Will be my standard place to stay when visiting CS.

"Previously Reviewed as "My 'Go To' Hotel in College Station"--not so now"

1
17/09/2018

I have stayed at this Best Western MANY times in the past year, and typically have been pleased with my stay (aside from mold around the bathroom vents in different rooms within the hotel). However, after what took place on my last visit, I will NOT be returning. At check-in (11:15ish pm), I notified the clerk that I had a travel credit (basically $20 rewards coupon) and asked if she needed it at that moment or in the morning at checked out. She said either way so we opted to wait. Also, the room I reserved was pet friendly as we were traveling with our 2 small (short-haired) dogs. Prior to booking, I reviewed the pet policy to make sure it had not changed, which even today, two weeks later, still states the same. Taken directly from their website: "We are pet friendly and allow up to two dogs in a rented room... The pet friendly rate is $30 per day with a $150 per week maximum." In the morning at check out, the clerk told me I could not use my coupon because my charge had already gone through "night audit," and she insisted that she couldn't change it. When I explained what the night clerk told me, she said, "Sorry, I can't change it. There's nothing that I can do." Then I looked at the charges and saw I was charged $60 plus taxes for two pet fees (nearly what just a room costs for one night). When I disputed the charge with the clerk (and even with the mgr. over the phone), they both told me the pet fee was PER pet and that their website "was wrong" and "the website needs to be updated and we've tried to have it corrected." I told them their charges were NOT in line with what was advertised on their website--false advertisement--and they should not be charging the "correct" amount if their website states the "wrong" rate. After several minutes of bantering back and forth, the manager finally agreed to refund the additional pet fee (and I also had to insist she reimburse the taxes as well because she didn't want to...). The mgr. also issued a credit for $20 for the travel card coupon that I hadn't been allowed to use. I also told the mgr that I didn't mind paying a reasonable pet fee, but did not understand how they thought they could get away with charging someone $60 for two small, short-haired dogs, especially when The Aloft charges NOTHING for pets... Her reply was, "We don't keep up with what other hotels in the area are doing." I suggested that they should; that there are plenty of hotels in College Station that are pet friendly; and, that we will be staying at them from here on out. I also informed the mgr that I would be writing this review to forewarn other travelers.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We apologize for the confusion and misunderstanding. We are glad that we were able to reach a resolution and refund the pet fee and travel voucher. Thank you for bringing the pet policy on our website to our attention, we are still working on getting this corrected. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact the hotel directly Sincerely, Management Best Western Plus College Station Inn & Suites

"Beat hotel in town"

5
16/09/2018

We usually stay here as a family because the rooms are clean and affordable and while it is not close to the campus it really doesn't matter because the campus has parking if you need it. The breakfast is like you are visiting a friend and it is extremely friendly and clean and tasty. As far as I can tell they don't put air freshener in the rooms which is great because I'm allergic to that. Front desk flexible and friendly. Brenda Juarez who supervises breakfast is a joy.

"Great new College Station hotel"

5
06/09/2018

This Plus Hotel is staffed with great customer service focused people. My stay here was a pleasure. Great location, super spotless rooms and lobby and a hot breakfast with choices was a bonus. The breakfast area is airy and big. The breakfast staff was great.

"Very nice hotel for the money."

5
06/09/2018

Front desk lady, Dianne, was polite and professional. She was able to help me out with local directions and some good places to visit during my short week-long stay. I would recommend this hotel for anyone who enjoys getting the best product or service for their money.

"pleasure"

5
06/09/2018

I had an excellent few days at this facility, the staff was great, and the young lady dianne at the front was very polite and helpful. she ensured i was taken care of. would definetly come back the next time i pass through college station.

"mini vaca"

5
06/09/2018

it was really nice staying got all the best service dianne hutson was the bezt at helping me get everything i needed nd answer all my question definently will b returning. dianne hutson has great customer servise as well she needs a raise!

"Comfortable and spacious"

4
24/08/2018

I visit College Station often and usually stay closer to the center of town. I decided to try this Best Western Plus to take advantage of a gift card offer. I was not disappointed. Being somewhat new, the hotel has a modern appearance with spacious and comfortable rooms. My only issue was that the bed was very high (more than usual) so it was a climb to get in bed. I also felt rushed at breakfast. Although I got food and sat down to eat before the designated end-time for breakfast, the staff began cleaning and vacuuming around me 10 minutes later and asked me to leave. I would have appreciated a more relaxed way to end breakfast. The location of the hotel along the southbound of the highway also meant a U-turn on the highway going into town. I understand now though, that back ways are possible without getting on the highway. Overall, it was a good stay and I would consider Best Western Plus again in the future.

"I'll stay here again!"

5
22/08/2018

This is a nice and clean hotel in the not so crowded part of the city. Staff was very pleasant, especial Brenda, the breakfast supervisor. Brenda is very friendly, and tries to make everyone feel right at home. Best breakfast I've had at a BW. Comfortable beds with lots of pillows. I look forward to staying here again when I come for football games or to visit my daughter.

"Best place to stay in College Station!"

5
16/08/2018

Nieces and nephews keep graduating, so we keep coming back! We always stay at this BW, primarily because it's a nice hotel with great staff, but also so we can slip around College Station the back way and avoid the melee around the university. Plus, we get to see the delightful Yazayra Figueroa (who has been promoted to Assistant Manager)! If you're having a bad day, she'll make it better!

"Clean and comfortable"

5
08/08/2018

We were pleased with the hotel. The room was clean and the bed was very comfortable. We loved the fresh breakfast and Brenda, the breakfast supervisor was such a pleasure. She provided a friendly start to our morning as well as great food.

"Wonderful!"

5
06/08/2018

We arrived at this hotel tired and out of sorts as our reservation at the BW Premier in Bryan was not honored and we were relocated here. The management team, Brent Toups and Yazayra Figueroa, were wonderful. They were able to assure us that we would be glad to have been relocated to their property and boy, were they correct. The property looked great, was quiet, and had lovely amenities. The complimentary breakfast the next morning was delightful and well maintained. Should we be in the area again, we will choose this Best Western.

"A+ stay, with EXCELLENT breakfast! "

5
05/08/2018

We stayed two nights and while we were here everyone was amazing, rooms were clean and breakfast was AMAZING! Brenda the kitchen supervisor made sure everyone was ok, and made sure the food was was always filled. Did I mention the breakfast was AMAZING. Thank you,Brenda for the home away from home cooking and being personable.

"Gold Medal!"

5
31/07/2018

We were in town for the Games of Texas track and field competition. This hotel was conveniently located near CSHS. Friendly staff and great breakfast! Very clean rooms and comfortable beds! We will stay here again next year... if we make state again.

"Great Staff!"

5
29/07/2018

Knowledgeable, hardworking, and accommodating staff. During our four night stay, Brenda Juarez (Breakfast Supervisor) served up a consistently amazing breakfast. We arrived one day earlier than our scheduled reservation date. The check-in staff, hustled to accommodate our oversight.

"Great Hotel"

5
28/07/2018

Stayed at the Best Western Plus College Station for a week while attending fire school. From the day we checked in to the time we left we had great service and a good time! Sonja, the front desk attendant for the majority of our stay, was very pleasant and outgoing, she even helped us play a prank on some of our other guys that showed up later!

"Great experience"

5
22/07/2018

We we're greeted with a very friendly staff and the room was very clean & comfortable! Morning was the highlight of our day because of the wonderful breakfast!! Brenda Juarez did a great job preparing breakfast and getting to know everyone!! We will be searching out Best Western PLUS as we travel from now on!!

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are very glad to hear we were able to provide great customer service during your stay! Our breakfast supervisor, Brenda Juarez, is just one of the many team members ready to assist you and make sure you are taken care of. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Baseball Tournament"

5
09/07/2018

This hotel was very clean. Rooms clean NICE BIG SHOWER —Good Breakfast. And Staff was very friendly . Took care of needs. Totally recommend this hotel to everyone. It's got a great location as well . Food places very close H-E-B close as well has washer and dryer ,workout room, and pool.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to hear that you enjoyed your spacious shower! We are located near many businesses and restaurants and we are in the process of getting more in our area . By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"An exceptional quality stay!"

5
09/07/2018

The stay here was fantastic! No other words to describe it, awesome indeed. Our room with King bed had a work desk, a two seater sofa and a single seater sofa. I stayed here for a week and throughout the time, I was working so WiFi connectivity was something I was particular about and the hotel had uninterrupted and good speed WiFi connectivity. The daily breakfast had a wide selection of items including sausage, bacon, scrambled eggs, muffins, breads, cereals and juices. There is a Keurig coffee machine inside the room and near the lobby so the coffee glut in me was quite pleased throughout the stay. There is an H.E.B store nearby for any necessary purchases, a steakhouse restaurant right opposite the restaurant. The front desk staff was extremely pleasant and courteous and more often than not, I got whatever toiletries or stuff that I needed. The people at the front desk, were always smiling. While that is a minor point, it is indeed something pleasant to start your day! I used the business center to take some printouts and the laundry facility too. The only slight glitch is that this facility is a little further from Texas A&M University Campus and downtown College Station area, it is probably a 15 minute drive. But without a doubt, I'll stay here again if I need a place to stay in College Station!

"Best customer service"

5
01/07/2018

I had a very pleasant experience at this hotel. The customer service was beyond compare. Also, the front desk agent, Diane Hutson was very helpful in assisting me and my family with any needs or requests. She is a very upstanding employee and deserves recognition. Thank you for providing me with such a splendid stay, I really enjoyed myself.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are very glad to hear that you really enjoyed your stay and we are happy to hear that Dianne was able to provide you with anything you needed during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Wow!"

5
29/06/2018

Wow! Great place to stay. Reasonable prices, great rooms polite staff. I mean GREAT rooms! Plenty of parking in front and behind the building. Next to a great restaurant, you can just walk. Very near several fast food restaurants and a large grocery store. Ms Juarez does a fantastic job on breakfast. I'm in and out of BCS year, I'll be staying here from now on.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to hear that we have a returning guest thanks to our location and rooms. We are rapidly developing and soon Saltgrass won't be the only restaurant within walking distance from our property! We hope you still save room for a delicious breakfast from our Breakfast Supervisor, Ms Brenda Juarez. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Football Summer Camp"

5
15/06/2018

There were several hotels closer to Kyle Field but based on the reviews and cost we chose the BW Plus. We were not disappointed, the property is in a great location and extremely clean with some very enthusiastic employees!!! We have already let them know we would be coming back!

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are glad to have been your hotel of choice during the football summer camp! Our goal is to provide all our guest with an exceptional stay and outstanding customer service. We strive to make our guests feel welcome and at home. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Great Stay "

4
15/06/2018

We were in town to order my daughter's Aggie ring. The staff was very friendly. Breakfast supervisor Brenda Juarez did a great job with breakfast - she was very helpful and accommodating. We will definitely stay again. Thank you

"Great stay"

5
10/06/2018

We were only in town for one night for a wedding. Angelica greeted us at the front desk and gave us all the information we needed for our stay. About 10 minutes after we got settled in our room, the phone rang and it was Angelica, making sure we were happy with our room and everything was okay - nice touch. The room was comfortable, the refrigerator was nice and cold, the air conditioning was adequate, the breakfast was decent and the staff was friendly.

"Tournament"

5
10/06/2018

Very Nice and clean. Brenda and Angelica were very helpful! The rooms were neat and clean. The dinning area was clean and the breakfast was amazing! The front desk staff was very nice, pleasant and helpful. The staff who cleaned our room was very nice also.

"Fantastic Stay!!"

5
02/06/2018

Booked a couple of nights here because we were attending a wedding in the area. Angelica welcomed us and helped us get settled. The next day we had missed breakfast by 10 minutes and the staff still let us grab some food to go. Now that is awesome in my opinion. I have a 10 year old and she is so picky so I am glad they allowed us to grab some food. Staff really friendly and helpful. We booked a King size with a sofa bed. Was comfy and the bathroom was beautiful, I liked the stand up shower design, felt like a spa.Highly recommend this location.

"My first, but hopefully not my last, visit to this great hotel!"

5
21/05/2018

ALL the staff that I encountered were helpful and friendly; from those at check-in, to the breakfast staff, to those who had been cleaning and carrying trash bags - all were friendly and some went out of their way to talk to me. Room was great; nice shower; wonderful breakfast.

"Great Visit for State Tennis"

5
20/05/2018

The reviews for this property are pretty spot on!. The rooms are great. They're large, clean, and easy to keep cool on a hot day. The pool was great, clean and big enough for a medium size group to swim. The staff, like front desk attendant Angelica, was friendly, easy to talk to, and fast to answer questions and address issues. The breakfast was spectacular! The spread was huge and included eggs, meats, pastries, yogurt, and Texas waffles, and the Breakfast Supervisor, Brenda Juarez, was so friendly and attentive every morning we were there, great for our group of High School athletes. Aside from that, some things future guests should know, all of our rooms had showers instead of tubs and instead of a second bed in the room, there was a pull-out sofa for extra sleepers. Additionally, it was hard to get the fridge temperature exactly right, drinks were either frozen or too warm. The elevator is slow, we took the stairs lots. We also had to travel to the A&M campus about 15 minutes on all routes, which might be a problem for some people when school is in and traffic is heavier. For us it was a great visit, and we'll be back again when we're in that neck of the woods!

"Great Motel and especially Bailey!"

5
29/04/2018

While traveling around Texas with some friends we landed in College Station for an evening. Well kept ground, great room and a very reasonable price. When I checked out I forgot a bag in the motel and they found it! I called UPS and issued a call tag to pickup my bag. After some confusion and aggravation from UPS they finally sent a driver to pick it up and BAILEY, the front desk clerk, went WAY above and beyond her job description to insure that my package was packed and shipped properly. Thank you BAILEY for the exceptional service I've learned to expect from Best Western properties!!

"Fantastic "

5
28/04/2018

Hands down BEST hotel of their chain in all 11 western states. Baily, Teresa and Brenda are worth their weight in gold. Super clean, fresh eggs, and the best service I've ever experienced with BW. Brought the kiddos this trip & this is where I'll stay from now on. Thank you Baily, Teresa and Brenda, you truely did win this Veterans Rep over????. -Jason W.

"Very helpful staff."

5
23/04/2018

I recently stayed at the Best Western Plus in College Station to attend the funeral of my brother. My brain was not at its sharpest and the very modern breakfast area had some things that were confusing for me. I couldn't figure out how to use the keurig style coffee maker. A very kind young woman named Jamacia helped me out with that and later helped me find a fork, spoon and knife. When I asked how to submit her name for being so kind to me she brought me a card with her name already written on it. This young woman was very kind and helpful to me during a very difficult time in my life. I think I will always remember her smile and gentle voice. Please give her a big fat raise.

"Danise Romo"

5
20/04/2018

At first my stay was not going well and when i called to voice my concerns they were promptly attended to.The GM Yasa(Im sure I spelled that wrong) was great! She corrected what was wrong and made sure we were comfortable. All employees were eagar to assist Angelica,Juanita both had great customer service. Whenever I am in this area again this is where I will stay

"Great stay!"

5
19/04/2018

We recently stayed overnight at the College Station Best Western Plus. The room rate was reasonable, the staff friendly and the accommodation clean and adequate in every way. Our stay included breakfast. We don't normally like

"Wedding trip"

5
13/04/2018

Great hotel. Free breakfast..good coffee and many different foods to choose from, wide variety. Nice rooms, clean and comfy. Close to family member's home for after wedding get together. Price was average for a nice hotel..not cheap but not outrageous.

"Good value, clean, quiet night sleep and good breakfast"

4
09/04/2018

Located on southbound Hwy 6 feeder road on the south side of town, this relatively new hotel is a 15 minute drive to A&M central campus. We enjoyed a one night stay while attending a conference at the Student Rec Center. There is an outdoor pool and fitness room with minimum equipment, but adequate. Our room with 2 queens was good size, clean and beds very comfortable. We were on the ground floor and did not hear any noise from adjacent rooms or from upstairs. Front desk and catering staff were extremely friendly. Breakfast included omelets and scrambled eggs made from real eggs and real bacon, not cardboard strips. The hotel is located next door to Saltgrass Steak House, where we enjoyed a nice lunch and dinner.

"Fabulous place in Area to stay"

5
31/03/2018

When i travel to this area to work it is the best place for value in this part of town. The staff is very helpful for all your needs whether hotel or area related. Had a problem with some travel plans and there was no issue for late checkout!

"Nice hotel"

5
30/03/2018

A nice hotel, though a bit difficult to get to depending on the direction you're coming from. Saltgrass Steakhouse right next door, and a shopping center with an HEB just up the road a short way. Close to the Museum of the American GI and the Speedway.

"vomit in toilets/dirty sheets"

1
25/03/2018

When I entered my room, I made a beeline for the bathroom and found old vomit in the toilet and then, when inspecting the beds, found one bed that had dirty sheets. Blankets had been pulled up very nicely and pillows were fluffed, but I can state w/o hesitation that the sheets had not been changed. This is likely the result of one bad housekeeper, but nonetheless, I will likely not stay at a Best Western again.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
It was a pleasure speaking to you today. As promised, we will be having a disciplinary meeting with our housekeeping staff to review what our standard is and to ensure this does not happen again. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will give us a second chance. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Great place to stay"

5
25/03/2018

Whenever I stay in college station for a business trip, this is the place I go to. Very quiet place, and everything is clean. Rooms look great and the beds are comfortable. My stay comes with complementary wifi and breakfast.

"Friendly staff, nice hotel, and great value."

5
23/03/2018

The hotel is clean, modern, has a solid breakfast, and is well maintained. The place offers a lot for the price. It's a great value. Right across the street is a Saltgrass Steakhouse so you don't need to drive to go grab dinner. Above all of that, I'll remember this hotel because the staff goes out of their way to be friendly and courteous. Good ole fashion hospitality is part of their goal and you can tell. From Angelica and Sonja at the front desk to the maintenance guy in the hall and the breakfast lady in mornings- all friendly; all making eye contact; all offering up a smile; all saying “hi.” Every time I passed the front desk I got a “hi” or a “how's your stay?”

"Great hotel and food"

5
14/03/2018

If you are looking for a clean hotel with great breakfast this is the spot. The breakfast is better than most 5 rated hotels when Brenda is working. The location is convenient to Texas A&M and above average friendly staff.

"Friendly and clean hotel."

4
17/02/2018

I like this place. I've stayed there twice and will again. The location is good for getting around without dealing with campus traffic. There is food nearby and a grocery store and a great Golds Gym for a workout the bed was nice, room clean and I had a pleasant sitting area to relax.

"Excellent"

5
29/01/2018

We enjoyed our stay and felt welcomed by the staff. Our check-in process was smooth, and the staff was helpful. Thank you Best Western Plus for "going the extra mile" to make people feel comfortable and relaxed.

"Texas A&M Track Meet "

5
28/01/2018

This best western is right off the highway and about 15 minutes away from the stadium. From the young lady who checked me in to the lady chef who cooked breakfast they had great attitudes in answering and helping you. They served real real real eggs and real juice not the concentrated kind. I could not eat the sausage nor bacon for it was pork. I was able to find something to eat so you should be able to as well. (I hope) Chic fil a is not far either. I will recommend this hotel. Salt grass is 4 hops and 10 skips away from the building. They do have a standard college fridge. HEB is car distance not even a mile.

"Clean hotel, Convenient location"

4
23/01/2018

I stayed here during a two-day business meeting. The grounds, public areas and rooms were all very clean. Although located adjacent to Highway 6, the rooms were quiet. The staff was professional and friendly. Our meeting coordinator also complimented them for their service. This would be a good hotel for anyone attending events at Texas A&M or in the College Station\\Bryan area,

"Well maintained, clean hotel"

5
17/01/2018

Spent 3 nights. Rooms were very clean, comfortable bed. Well maintained public areas. Helpful staff especially Brenda J in breakfast buffet. Good, fresh,hot breakfast. Definitely will stay here again!

"Clean and Friendly"

5
15/01/2018

We were in college station over the weekend for an event and stayed at BW Plus. Staff was friendly, and the room was clean. Great breakfast prepared and served by very nice lady named Brenda Juarez. Will stay there next time I am in the area.

"Clean Friendly College Hotel"

5
11/12/2017

Stayed at Best Western for BCS Marathon and to see Santa's Wonderland. Perfect location for those. Hotel is very new and super clean. Breakfast is amazing. Staff very helpful. Breakfast had scrambled eggs and fried eggs plus all other breakfast buffet items.

"Wedding weekend"

5
05/12/2017

Arrived at hotel , very nice , checked in, honored my early check in request. When we go to our room , it already had someone stuff in the room. A housekeeper in hallway near us came up and said she could help us. She radioed down to desk, got us a different room and let us in . We only had to stop by desk as we went down stairs later. This was really appreciated. Our room was very comfortable. Everything was super nice. Breakfast was very good. Lots of options.

"Best hotel down there!!!"

5
04/12/2017

We loved every bit of our stay down there especially this hotel! It was clean.. which is a plus in my book and the staff extra friendly extra nice and so helpful! The breakfast was great! We will be back definitely!! Oh and we didn't know they had a package for Santa's Wonderland I'd so I would have gotten it! But oh well next time!!

"Great hotel"

5
27/11/2017

Great hotel that was very clean and modern. The price was right and well worth it The location also factor and was it great for our visit with my kiddos. The breakfast was satisfying and it was a great way to start the day.

"2nd stay & will be back!"

5
25/11/2017

Clean & super nice rooms. Full breakfast is worth bunches in our book, free breakfast goes a long way for this family. 2nd stay here in the last few months. Convenient location close enough to town yet far enough out u r out of all the extra traffic.

"Better than I expected"

5
18/11/2017

We were impressed with the quality and size of our hotel room. The bathroom had a large, modern walk-in shower with oversized good quality towels. We had a microwave and small fridge to store snacks. The king sized bed was comfortable, but I am bewildered by the smallish, cheap quality pillows. A king sized bed should have king-sized pillows. Housekeeping was very responsive when we called down to get linens for our sofa bed - they were at our door within minutes. The breakfast in the morning is ample, if standard free breakfast fare. The dining area was very clean, though, and the breakfast staff was friendly and busy keeping the eggs and bacon coming. There is a good steakhouse next door to the hotel, but otherwise you will have to drive a short way to get a variety of dining options. We would highly recommend this hotel, and based on our experience at this location, I am more likely to try BW+ for future travels.

"My "Go To" hotel in College Station"

4
08/11/2017

Hotel is very clean and quiet. Staff has always been very pleasant. Rooms always look clean and I like the modern feel to them just wish they had better/more lighting and more space for luggage. Beds are comfortable--so comfortable I don't want to get up in the mornings. This hotel is away from the main hub of College Station, which is great if you want to avoid crowds and traffic, but can also be a negative if you need to get to Texas A&M campus--about a 15 minute drive without traffic.

"Clean, convenient and great breakfast"

4
07/11/2017

The location is 4 miles from TAMU. Hotel common areas are clean and inviting. The sleeping room is spacious. Bathroom updates. Relaxing environment that includes fridge and Keurig. The breakfast items were great. Lots of options. The staff in the breakfast area were fantastic both mornings. Friendly. Accommodating. Spoke with the guests and thanked us for being there. Exceptional customer service by the morning staff.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are very glad to hear that you really enjoyed your stay with us. We are very happy to hear that your entire stay was a positive and welcoming one. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Fantastic"

5
03/11/2017

Before this summer I hadn't stayed at a Best Western in years and wasn't too excited about the chain that I remembered. Best Western Plus is a great improvement. This property exceeded all my expectations. We visited the area because we were picking our dog up from a dog show. I wasn't planning on having my dog with me in the room. Plans changed so I called the hotel to see about a dog friendly room. They happily accommodated me. The room was very clean. I don't expect a dog friendly room to be super clean, but it was. The towels were large and fluffy. The beds were comfortable. I would suggest bringing your own pillow if you're picky about that. I would have liked to have mine, but it wasn't a big deal. Every staff member we met was friendly and helpful. The lady who worked in the breakfast room was especially friendly and made sure we had everything we needed at breakfast. Breakfast choices were good. No complaints at all. I will be adding Best Western Plus to my list of favorites.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. Thank you so much for adding us to your favorite's list! Best Western is definitely raising the bar and we are glad to hear that our property is keeping up! We welcome all our hotels guests, even furry companions, with open arms. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Great Breakfast"

5
03/11/2017

The hotel is clean and modern and comfortable. The free breakfast is especially nice because it has real scrambled eggs, sausage and waffles served hot and efficiently. The breakfast attendant, Brenda Juarez, is so friendly, helpful and attentive. She makes sure that the breakfast area is ready, she greets you, and she will even pick up dishes. She made our stay enjoyable this year and last year and we look forward to many more stays. Brenda is enthusiastic and obviously takes pride in her customer service. She deserves to be recognized.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are very glad to hear that you really enjoyed your stay with us. We strive to make our guests feel welcome and at home and we are glad to heat that Brenda is able to provide that for you throughout your stays with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Well Done"

5
03/11/2017

I have stayed in College Station for business many times. This was the best location in the price range so far. I'll be staying here on future trips. Very easy to find, extremely clean and close to good dinner options.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are very glad to hear that you were able to enjoy not only the hotel, but also the growing dining options around our location! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Went out of her way."

5
01/11/2017

Our company didn't quite have the reservation right and the desk attendant went out of her way to get it all squared away. Plus the breakfast chef, Ms. Juarez was a joy to be around first thing in the AM.

"Pleased"

4
31/10/2017

I felt bad for our front desk clerk in the morning. she was the clerk working when we checked in friday night at 9m, and she was still the clerk working the next morning and afternoon. she looked exhausted but still did her job.

"Great Hotel - Bad Pillows"

4
27/10/2017

I'm on the road to visit clients several times a month and my only complain about this BW was the really bad pillows. They were no better than "spin lumpy fiber". Come on would you buy these to sleep on or buy them for your house guests? Too may quality, cheaply priced available pillows on the market to have supplied these.

"Excellent Hotel"

5
16/10/2017

I always stay at this hotel when traveling to the Bryan-College Station area. This trip was special as we were looking for a home in the area. As always, the staff was friendly and outgoing. The rooms are super clean and modern. Very quiet and convenient to local activities. Will continue to tell our friends and family to stay here. Very pet friendly as well. My service dog loves this place.

"Nice hotel with a Tesla Charging Station"

5
12/10/2017

Nice hotel with a Tesla Charging Station! Large parking lot, good breakfast, friendly staff. Close location to Texas A&M. If you travel in an electric vehicle (Tesla or otherwise), this is a great place to stop for the night!

"Recent stay during a family member's hospitalization"

5
11/10/2017

Recently, we stayed at the Best Western Plus necessitated by a family medical emergency. This is a new, clean modern hotel easily accessible off the highway and close to Baylor Scoot & White. Booking was simple. The staff was gracious and friendly. The hotel is pet friendly as well. I stay at hotels (other chains) that offer free breakfast, but this was a cut above. Good food, coffee (Keurig), juices, and variety of hot choices, including delicious waffles. Brenda made our breakfast dining so enjoyable. She really knows hospitable service and even went above and beyond by making delicious bacon and offering to-go containers, so we were able to take food to the hospital. Moneshia expedited our check-out very quickly. I would definitely recommend this hotel if you are visiting family, on business, A&M or Baylor Scott & White.

"Excellent hotel"

5
07/10/2017

This location of Best Western Plus exceeded my expectations. The bed and linens were very comfortable. The room and bathroom were exceptionally clean. The staff were friendly and helpful. The breakfast made the stay here superb.

"Training --9 days"

5
03/10/2017

Selection was made due to proximity to training facility ---not usually the best criteria but was pleasantly surprised accommodations were great! Fantastic crew for all our needs --comfortable bed, large shower and quiet. A specific shout out to my breakfast companion every morning Brenda Juarez breakfast supervisor---she prepares in my opinion the 'BEST' breakfast of eggs and BACON --- unquestionably the best prepared i have ever had, buffet style.

"Great Place, Great Price, Great Breakfast"

5
29/09/2017

Needed a place to stay at the last minute & this place did not disappoint. Parking was a breeze for my truck & trailer. Room was clean & spacious. Everything loooked brand new & loved the bath & body works toiletries. Bed was comfy & cool next to the air conditioning. Breakfast was also veey surprising. So much selection including waffles, pastries, yogurt, parfaits, 4 types of juice & 2 big keurigs with good coffee choices. Excellent place, especially for the price. Should I ever be back in the area, will definitely stay again.

"Staying 2 nights for my daughter's wedding"

5
12/09/2017

My husband and I are from Schulenburg Texas. We stayed Friday thru Sunday . We haven't been to a hotel in more than 10 years. The staff were all amazing. The room was perfect. The complimentary breakfast was beyond our expectations. The Breakfast Super visor BRENDA JUAREZ was the sweetest most professional lady with a kind smile and awesome attitude! The food was delicious!!! The overall stay was great! Be very proud of your employees! Thank you!

"Another Great Stay Here"

5
02/09/2017

This is the 3rd time I have stayed here. Such a great place to stay. I stayed 3 nights while my daughter moved in to start college. Great people at front desk, and Brenda in the breakfast room is always so sweet. Rooms are clean and well stocked every day. Will most assuredly keep staying here. Little outside of town but well worth the little drive south on 6 in a very quiet area of CS. Restaurants are close by so you do not have to drive back into town.

"Integrity still lives!!"

5
26/08/2017

We were very happy with the entire experience, and the hotel was wonderful. The only hiccup we had was my fault. I left a $50 bill and my shoes in the room. Both were recovered, and this was extremely rare. I have had many left items at other hotels never be found. Somehow or another, most other hotels have "never seen" my lost items. Thank you for your wonderful integrity and helpfulness!

"Great Place to Stay"

5
13/08/2017

My family and I stayed here for 4 nights in April for Easter and to visit A&M. The entire hotel still looked new. Our room was very clean and the breakfast was good. Easy to get to with several restaurants near by. Highly recommend!

"Call direct"

5
13/08/2017

Do not use Trip Advisor to make reservations. You will have no hassels if you call the hotel direct. There is no way to make contact with ANYONE Trip Advisor. If you think you are gonna get that bonus for using them for a reservation good luck. I never got mine.

"Excellent Hotel"

5
09/08/2017

The hotel service was excellent, the public areas and the rooms were pleasant and clean, and the breakfast was decent with a good choice of foods. It is a bit further from the Texas A&M campus than some other hotels, but the drive was easy and only took a few minutes. There were good restaurants nearby as well as an HEB. Definitely a hotel of choice for me if I return to College Station.

"Very Good Hotel"

4
08/08/2017

Liked the modern look very much. They had very clean rooms and the rooms were tastefully arranged in decor. Within walking distance from a great restaurant and bar. great breakfast. comfortable bed and nice shower.

"Clean and friendly "

5
06/08/2017

Great stay at this hotel. We stayed here for 4 nights whilst visiting A&M. Breakfast was the best we've had in a long time. Lots of variety. Rooms were spacious and clean, the hotel is quite new. The keurig in each room is highly appreciated. Bring your own Kcups if you want anything other than light roast! All of the staff were friendly and professional, no complaints at all!

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are very glad to hear that there weren't any complaints during your stay. Breakfast is the most important meal of the day and we are glad to hear that you enjoyed all that we had to offer! The Keurigs are our newest addition to our long list of accommodations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Buisness"

5
05/08/2017

Good place, quiet location, easy access to Hwy 6. Nice people working there, clean rooms new building, nice rooms. Beds are comfortable , AC works great. Fitness room was nice, pool looked nice. Good all around place to stay you won't be disappointed.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are very glad to hear that you really enjoyed our amenities! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Love New Hotels"

5
04/08/2017

We had 2 rooms for one night for a family party we were attending in College Station. This hotel was wonderful. Very Clean, spacious and comfortable. Beds with lots of pillows excellent. The breakfast was very good with hot cooked items and varied. Staff at the hotel were Texas polite and friendly.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are happy to hear that you enjoyed our southern hospitality! Our breakfast is made fresh every morning! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Great place to stay"

5
28/07/2017

I recently stayed here for a conference and the staff was warm and friendly, they have great amenities and were very attentive to anything I needed. Pool was nice and the laundry facilities were clean, the breakfast was very good and everything was fresh, breakfast server Brenda was Outstanding, very helpful to all of our crew staying here. I would highly recommend this hotel for its great rooms, friendly and helpful staff, and great facilities. I will definitely stay here next time I am in town. Keep up the great customer service.

"Nice and new quality hotel"

5
24/07/2017

Everything was nice and fresh entering the hotel. A very nice lobby. The room was very good with plenty of sitting spaces. Breakfast room was nice a clean. There were several hot items to eat. I enjoyed the scrambled eggs with link sausage.

"Good Experience. Plenty of parking."

4
21/07/2017

Plenty of parking. Including 2 chargers for electric cars. Breakfast was OK, included real eggs (not powdered) . Wifi worked well. Rooms were clean and modern. A/C was a little cold when it cycled on. Elevator was very slow.

"Overall good experience"

4
20/07/2017

The hotel is fairly new and very clean and quiet. It's near a few restaurants (walking distance to a Saltgrass Steakhouse). The complimentary breakfast include cereals, breads, make your own breakfast sandwich station and a waffle station. The room was a nice size, the mattress was comfortable.

"Looked new and didn't disappoint "

5
19/07/2017

Right off the highway. Within minutes to TAMU. Fresh new look on outside and the inside looked the same. The interior was impressive. Room was adequate equipped. Breakfast selection was really good for a hotel.

"No room for handicapped"

1
10/07/2017

Booked a handicapped room with a roll-in shower at least a week or more in advance of our trip only to arrive & find someone had given the room away "by mistake." Ended up taking 30 minutes to find some other room that did not meet our needs but all we could get.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
It was a pleasure speaking with you today, we are glad that we were able to come to a resolution for your inconvenience. Once again, we would like to apologize for not exceeding your expectations. This is not something that we make a habit of and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 979-704-6444. Sincerely, Management Best Western Plus College Station Inn & Suites

"Excellent staff"

5
10/07/2017

Newer hotel, swimming pool is outdoors and very warm. A larger pool would have been nice but not needed. The staff is excellent, very helpful friendly and curtious. Would definitely stay here again. Breakfast in the morning was good quality.

"Family stay"

4
10/07/2017

The breakfast is amazing both in variety and quality. Brenda is an outstanding asset to the place. Rooms are generally in wonderful shape. This time one of the rooms needed better cleaning in the bathroom and the fridge was dirty with previous occupants' food items.

"New and very nice"

5
09/07/2017

Rooom was nice and roomy, Staff was very nice, check in/out was easy. Great stay. Breakfast was better than expected. Bacon, sausage, waffles, breads, muffins,yogurt, juices. Bathroom was roomy to accomdate 3 ladies.

"GREAT NEW HOTEL"

5
08/07/2017

New hotel, the rooms are beautiful, walk in showers a plus, very comfortable beds, not the usual hard ones you find in most $100-$125/ night hotels. Breakfast was very good, and rate was reasonable. Added conveniences: a 1 cup Kuerig coffee maker & refrigerator. Hopefully we will find more Best Western Plus hotels for our future travels.

"Best Western College Station"

5
05/07/2017

Great Stay! Very modern and clean and Brenda, your chef, was outstanding and so personable! Her cooking is top notch, as close to homemade as you can get and she really cares about taking care of all the guests!

"Terrible night sleep"

2
05/07/2017

My room was next to maintenance room which had some problems and had an alarm beeping for two nights. They did not care and offered only to give me some reward points. Beautiful hotel but terrible customer service and sleep!

"Father"

5
04/07/2017

I was here to vet daughter set up from A&M Orientation ,Both ladies in the breakfast room was amazing.Hotel is very clean ,had a great stay.Now the front desk check Gal Anegela was was on top of her job,over heard her going out of her way to help other customers here with stuff they needed and what and where to go in College Station,I really did need anything but I just was drawn to talk to her,she advised my family to try Newks pizza,and a good place to park.

"Very clean with efficient check in/check out"

5
02/07/2017

My son and I stayed at this hotel for 5 days while he attended soccer camp. The staff was very friendly and helpful. The hotel was kept very clean despite the amount of traffic that was in and out. The breakfast was wonderful and the food was very good. I was told they crack the eggs every morning, they don't use the powdered eggs! We spent every day at the pool and the pool was always clean. We had a great stay and will definitely stay there again next year.

"Best Place to Stay in College Station"

5
26/06/2017

Warm and welcoming staff. Hotel is clean, well lit, beds are comfortable. Breakfast has a large selection and great quality. Internet service was fast. This is my favorite hotel to stay at when on the road.

"Better than the last Marriott I stayed at"

5
26/06/2017

I couldn't believe that the suite was more luxurious and hi-tech than the Marriott Hotel I stayed at the previous days. The bathroom seemed like a high-end spa, and the shower was very stylish in design and function. There were an abundance of USB and power outlets, which make my stay more productive.

"Love this hotel!"

5
22/06/2017

I travel a bit for business and always look forward to staying at this particular Best Western. The staff is outstanding. The property and rooms are always immaculate. Everything always works and smells great. I have not had time to eat the breakfast, but the coffee is good!

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are very glad to hear that you enjoy your business trips wit us. We are very proud to keep providing you with an excellent experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Great beds"

5
21/06/2017

The staff was very friendly, quick check in and check out. The room was nice and the beds were wonderful. The free breakfast was nice, eggs, sausage, waffles. Right off of hwy 6 so it was a great location right in front of Saltgrass!

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are happy to hear that your experience with our front desk was a positive and efficient one. We are also happy to hear you enjoyed all our amenities! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Thanks for a Good Stay!"

4
16/06/2017

We appreciate the clean, friendly facility. We have stayed several times as we attend events at Texas A&M University. It is quiet, comfortable for our stay in College Station. We enjoyed our Breakfast each morning that was ready and waiting for us, thanks to Brenda for her smile and assistance by having the breakfast bar well stocked and ready to go!

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are very glad to hear that you really enjoyed your stay with us. We strive to make our guests feel welcome and at home. We are really glad to hear that every encounter you've had with our staff during breakfast was a positive one. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"One Night Visit"

4
12/06/2017

Newer Hotel with modern décor and furniture. Comfortable. The service was good. Friendly staff, helpful and courteous. Good breakfast with good service. Had trouble with Wi Fi. Rooms could have been cleaner as there was dust on tables, behind TV and cobwebs behind chest of drawers. Though I had made reservations for room with two queen beds. Got room with one king and fold out couch. Overall it was OK experience.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will meet with our executive housekeeper and address these issues. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 979-704-6444. Sincerely, Yazayra Figueroa Asst. General Manager Best Western Plus College Station Inn & Suites

"Excellent stay in College Station"

5
12/06/2017

This pet friendly hotel is a great place to stay in College Station. It's a good value in a convenient location. The hotel is super clean, the staff is friendly and helpful. Even though they were full due to a lot of things going on around town for the weekend (youth baseball tournaments, etc.), we weren't at all disturbed with any noise or anything, so I would say the building is also very well constructed. I would highly recommend this hotel.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are very glad to hear that you really enjoyed your stay with us. We are glad to be pet friendly and appreciate you noting that! We have great teams stay with us and we love hearing that everyone has a good stay even on busy weekends like this past one. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Great place"

5
11/06/2017

I had another great stay with BW+!! Perfect selection for everyone for breakfast, nice pool and gym. Comfy beds and perfect pillows, the rooms are quiet even though there were a lot of guests. We will only stay with y'all!

"For Business"

4
06/06/2017

Great experience checking in, room super clean and nice, close to restaurants, and close to entertainment venues. Complimentary breakfast each morning was good. Room was comfy and cozy for an overnight stay. Overall great hotel.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to hear that even though you were in town for business, you were still able to relax and enjoy the great locations near our property. We can assure you that we are constantly growing and more great restaurants and entertainment venues are on their way! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Good experience"

5
06/06/2017

Went for a wedding. This was the hotel they had chosen to book a block of rooms at. We got it at a slightly discounted rate and we're please with our stay. Nice rooms, comfy bed. No bath though, only showers.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We were happy to be a part of such a memorable time for your family. I do apologize if the bathroom was not to your expectations. Our shower/bath combos are restricted to the first floor and available at request as long as availability permits. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Davis Fam Travel"

5
05/06/2017

Exceptional experience in this hotel we were pleasantly surprised and enjoyed the comfortable and accommodating stay. you too will enjoy the experience be it business or pleasure, we were not disappointed.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. Thank you for your kind words! We are always happy to know that our guest had a good and positive experience while staying with us! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Best Western is definitely a Plus"

5
02/06/2017

Check in was a breeze. The room was clean and modern. Beds were very comfortable. The bathroom was large with a handicapped accessible tub. The handheld shower had an extra-long flexible hose. For breakfast, the Keurig coffee maker provided fresh coffee, there was a yogurt machine with available toppings and a waffle maker. Also available were eggs, sausage, toast and muffins. One thing that I didn't like was the way milk was served. The pitchers were not obviously labeled and you were never quite sure which milk (soy, whole or 2%) you were actually getting until you tasted it. The outdoors was neat and vey well lit. There were plenty of parking spaces.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. We are happy to have been your hotel of choice for your visit to College Station and Aggie Land. We are very glad to hear that you really enjoyed your stay with us. We strive to make our guests feel welcome and at home. We do apologize for the confusion when selecting milk, we will get with our breakfast supervisor and see what we can do to make the difference more prominent. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management BEST WESTERN Plus College Station Inn & Suites

"Clean, comfortable, friendly staff, and great breakfast selection"

4
30/05/2017

Upon arriving at the hotel, we were greeted with a friendly hello. The front entrance and lobby were clean and well lit (as we arrived at 11:00 p.m.). Our room was clean and the bed was comfortable. There was a nice selection for breakfast the next morning. The waffles were quite yummy! The hotel is pet friendly and there is plenty of grass outside to walk your pet. The bathroom was quite roomy which is always nice and there is a Kureig Coffee maker in the room which is so convenient! I would stay at this hotel again.

"Great stay with great service"

5
29/05/2017

We enjoyed our stay at this hotel very much. All of the staff we encountered were very helpful and friendly. Check-in and out were smooth and quick. The room was spacious, clean, and the beds were comfortable. The breakfast was delicious with many different options. The hotel provided a nice crib for our baby when we realized we forgot our pack and play and it worked perfectly. We would highly recommend this hotel.

"Very nice"

5
28/05/2017

Very nice. A/C was awesome! The breakfast had lots of good choices. Would definitely stay there again. Location was great and easy to get in and out. Shower was great. Nice and quiet. Good rate. Very clean.

"BW at it's best"

4
26/05/2017

The room was probably one of the nicest Best Western rooms I have ever booked. It was a cut above most BW's. I mean we really enjoyed this room. Super comfortable king size bed with a huge room, walk in shower. Next to a Salt Grass, nice. Very clean room. Large breakfast room with good choices.

"Nice Hotel"

5
23/05/2017

Rooms were clean and comfortable and the staff was friendly and helpful. It seems like a brand new hotel. We had to go to a wedding in College Station and we were just hoping to find something near by so we booked the Best Western Plus and we're glad we did. Also there are many food options near the hotel.

"Terrific new choice for visits to the area and A&M"

4
22/05/2017

Every aspect of stay went smoothly. Easy for traffic, but away from noisiest area of city. Fine location for big family visit to the pleasant southern and southwest home areas of College Station. Traffic flow is easy to get to anywhere on campus or other local facilities. Excellent and friendly service from staff, good variety of favorite breakfast food. Kudos to Jamacia and Amanda who assisted us.

"Yazi will take care of you!"

5
14/05/2017

I visited College Station to attend my niece's graduation from TAMU (Whoop!) and was extremely impressed with the staff at this Best Western! I stay at Best Western since I know the rooms are clean and well-appointed, but the service at this location was over the moon! We were juggling multiple rooms and had some gift cards, so the check-in process was not simple. Yazi never batted an eye and smiled through the entire process. She even gave us printed directions to get to the restaurant where we were going to meet my niece! She was truly exceptional! Brenda kept us laughing during breakfast and made sure the food was fresh, hot, and plentiful. We had a fantastic time at this Best Western, and will be back when my nephew graduates! The only down-side is that the prices at ALL the hotels triple during graduation. Supply and demand.....

"Amazing hotel for a great rate. Highly recommend"

5
09/05/2017

Stayed here for a week to watch Texas A&M baseball series. The hotel is very clean and new looking. Rooms were decorated well and beds were super comfortable. Breakfast was one of the best we've ever had on vacation and can't beat the hospitality from Brenda working there either, she was the nicest most hardworking gal ever! We had all good encounters with the employees, very pleasant and helpful. Shopping within just minutes of the hotel and very easy to get on and off TX-6. Highly recommend this hotel, I know we'll be staying there again without a doubt.

"Stayed at this place again on a business visit. Highly recommended for College Station trip."

5
04/05/2017

Pleasant stay overall with good clean rooms and excellent service standards. Facilities are adequate for a business traveller like me. Conveniently located. Stayed for 2 nights. On my recommendation, friends have stayed subsequently and were well impressed.

"Good for short visit"

4
03/05/2017

This hotel was clean and the room, very clean and well appointed. It fit our needs for the short visit to College Station. There is a restaurant next door, but we chose to elsewhere for dinner, just to get a better look at CS.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are very happy to hear that you enjoyed our property and made us a part f your visit to Aggieland! We hope you enjoyed the city as much as we enjoyed having you stay with us! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"College Station Overnight"

5
03/05/2017

Excellent overnight hotel. Hotel is fairly new and clean. Rooms were good size, very clean and comfortable bed. WiFi worked very well. Breakfast was as expected and typical. Very good coffee, great value.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are very happy to hear that you enjoyed our property. We are fairly new, we just recently turned 2 years old! We are glad to hear that you enjoyed the Keurig Coffee available in breakfast and all the rooms! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Amazing Value - Exceptional Experience "

5
30/04/2017

My family and I were in College Station for a special event. I chose this hotel for its great location and solidly great reviews; I was impressed by how much I received for my money. From check in to checkout the experience was flawless. The hotel is new and very clean. The staff is super friendly, from the front desk to housekeeping and the complementary breakfast may be the best I've ever had at a venue like this. I have to give a special "shout out" to Jamacia, who was working extremely hard to keep the breakfast room clean and well stocked. There was a serious crowd in there, all hungry and messy, and she never let anything run empty - AMAZING!!! This is my new "go to" place in College Station.

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are very happy to hear that you enjoyed our property and that you made us a part of your special event! We try to provide only the very best for our guest and are glad to see that we are keeping up with that promise. we always enjoy hearing how great our staff is doing and we will make sure to congratulate Jamacia on what a great job she did! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"College Station"

4
29/04/2017

The toilet wasn't functioning when we go there. We had to move rooms. They were very. Ice about it and moved is pretty quickly. The breakfast was incredible. I have never seen a yogurt dispenser! Awesome!!!

BWPlusCS, Manager at Best Western Plus College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are very happy to hear that you enjoyed our property. We do apologize for the inconvenience moving rooms may have caused you! We have alerted or engineer and he's since taken a look at the room. We are also glad to hear that you enjoyed our parfait station! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Swimming trip"

5
24/04/2017

Last minute trip...very pleased in room, breakfast was amazing..the staff was polite and very helpful. Overall we have decided we will be staying more with best western and hoping they are like this one. GREAT NIGHT STAY!!!

"An Excellent Hotel"

5
18/04/2017

An excellent hotel for the money. Very comfortable and stylish all around. The rooms are large and plush. Excellent breakfast and service was perfect. Great place for the pets to stay as well. Loved our stay at this hotel.

"Great hotel"

5
14/04/2017

My husband and I stayed here three nights. Everything was clean and new. Breakfast was better than most including eggs, bacon, fruit, cereal, etc. The breakfast room attendant, Brenda, was very personable, kept replenishing food, supplies, and tidied up. What a hard worker! The hotel is close to a shopping center with anything you may need. We enjoyed our stay and can highly recommend it for a stay in College Station.

"Our favorite place to stay!"

5
07/04/2017

We love this hotel! Great staff, comfy rooms, extensive breakfast, easy access to highway. The rates are very reasonable . We like the location because it's away from the bustle of college activity, but can get to events quickly and easily!

"Exceeded My Expectations"

5
03/04/2017

We were very pleasantly surprised when we opened the door to our hotel room. Larger rooms than usual and a very comfortable bed. Breakfast was hot and ready as they had three separate induction stove tops. We loved the yogurt machine which provided d-e-l-i-c-i-o-u-s yogurt! We would definitely stay there again! Only problem was the internet would not connect to my laptop which they said has been a problem with laptops only.

"Comfortable mid range hotel"

4
31/03/2017

Property was quite clean and tastefully decorated. Although I didn't try the breakfast I did grab coffee and it looked tasty. Not sure if reason but GPS had trouble finding location so be cautious with that.

"Nice stay in a clean hotel"

5
28/03/2017

This hotel is new and very clean. We stayed in a King Suite and was nice a spacious for the 3 of us who were visiting the area for a wedding. We loved the breakfast each morning. It was very good and the area was very clean. Brenda was a delight to greet us each morning and help us with anything we needed during breakfast. It was a wonderful stay for the price!

"Bryan College Station Business trip"

5
25/03/2017

The staff were very couteous, helpful making my stay very delightful. The hotel and room were very clean, pleasantly furnished, very roomy. I had a suite with a couch, huge TV, and a keurig. The breakfast was very satisfying, large array of choices and the staff were so friendly and easy to talk to. I will definitely stay here again.

"Great Hotel"

5
27/11/2016

Check-in was quick and easy. The room was clean and comfortable. Loved the shower. Appreciated the shuttle bus to and from Santa Wonderland. That service was awesome. There was a wide variety of breakfast available. Several of my family members stayed here and we all enjoyed the hotel.

"Best Western Plus College Station Inn & Suites"

4
23/11/2016

Best Western Plus College Station Inn & Suites is a nice place to stay with several places nearby to go and eat and shop. Hotel is extremely new (less than 2 years). Rooms were decent and the staff was very nice. I would recommend this place.

"Want to give 5 stars but...."

3
20/11/2016

I have a lot of positive things to say about this hotel. Great location, modern decor, great breakfast, very quiet. But... 1) trash by elevator and outside was overflowing all weekend 2) strange odor on 2nd floor. Could not pinpoint what it was but it stunk - all 4 days of our visit. 3) we left for the day Friday and came back around 3:00 and our room had still not been cleaned. Would I stay here again? Absolutely! But a little disappointed that such a nice facility wouldn't maintain their trash - a big turn off!

"Fresh, clean & comfy"

5
17/11/2016

Very nice new hotel. Super staff, love all the extra pillows. Coffee in the room is always a plus. Walking distance to Saltgrass steakhouse next door is a bonus. Easy access on Hwy 6 near 40. Will be back next competition for sure.

"New hotel in newer area"

4
16/11/2016

This is the second time for us to stay at this Best Western. The hotel is very close to our son's house. It is a new hotel and very nicely decorated. The beds are comfortable and well appointed. Breakfast offers a pretty good variety of food options. We try to stay here whenever available. The area is growing rapidly with new dining places near each time we are back at CSTAT.

BWPlusCS, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We would like to thank you for you returned business, we really appreciate the opportunity to welcome you back to our property. You will be happy to hear that the dining options within walking distance of our hotel are soon going to increase! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Clean and comfortable"

4
08/11/2016

Everything in the hotel and our room was clean and comfortable. I felt safe and it was quiet. I felt the price was higher than what I have paid at another location in different cities but because I was with a group, we paid it.

BWPlusCS, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are very happy to hear that we could provide a safe environment for you to stay in. We do apologize for the fluctuation of price on high demand dates. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Nice Place!"

5
08/11/2016

This is a very nice place to stay while visiting College Station. Easy access off of Highway 6 within a short drive to campus. This is a new facility with a fresh and up to date decor. We also enjoyed the quick breakfast. This is our go to place while visiting CS.

BWPlusCS, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for allowing us to welcome you back to our property! We appreciate our returning guest and are here to offer our full assistanvce during any of your future stays. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Very Nice Hotel"

4
07/11/2016

I would have rated this hotel at 5 stars but since our bathroom needed a bit more "housekeeping", I gave them 4 stars. Fairly new hotel. Everything nice and shiny so to speak. Lots of parking, plenty of space inside for meeting, conferences, etc. Staff very friendly and pleasant. Hotel is pet friendly. We had just picked up a new little kitten and the staff had to see her. They were so nice. The room is very large and spacious. Has all the amenities needed to make your stay comfortable. Great large screen TV, large bath area, plenty of clothes space, along with sofas and king bed. It was very quiet. Never did hear anyone in the hallway or through the walls/floor. The hotel was booked solid so I was surprised it was this quiet. Back side of the hotel is up against a forest so no traffic noises. Front of hotel is about a block off the freeway access road, so little to no noise here. Saltgrass is just across the parking lot so one can walk there for meals. Overall, just a nice place to stay. Only about 5 min from the University area. Will stay here again.

BWPlusCS, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We do apologize for the housekeeping issue with the bathroom and can assure you it will not happen again. We are a pet friendly hotel and like to treat our furry guest with the same amount of enthusiam as we do our regular guest. We are also very happy to hear that you were not disturbed at all during one of our busier nights! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Nice hotel! Surprised it was Best Western! "

4
01/11/2016

From the moment we walked in, we were greeted with a smile! The room was nice and new. There was a maintenance issue with the bathroom door squeaking LOUDLY...but it was informed to the hotel maintenance. The one elevator was an issue. It was either very slow or not working. We had to take the stairs a few times. Other than those issues, the hotel was nice and the complimentary breakfast was good and had a lot of variety. Overall, a pretty good stay!

BWPlusCS, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Qality customer service is somethig we strive to provide all our guest with and we hope we took care of any issues in a timely manner. We will schedule future elevator maintenance on slower transit days so that you may enjoy the full benefit of our services. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Great hotel!!"

5
01/11/2016

I spent one night at the Best Western Plus when on a golf outing with a friend. The hotel is brand new, spotless and had the most comfortable bed with good quality bed linens that I have encountered in this price range. The room had a fridge, microwave and large, easy to operate TV and was laid out such that space was maximum and noone was crowded. The room was quiet and the complimentary breakfast was outstanding and plentiful. I would absolutely stay there again!!! The only caveat is that the wonderfully high position of the showerhead required one to be at least 5'6" and on tippy-toe to adjust, which was a bit of a giggle. Thumbs up all the way.

"We'll stay there next time we visit"

5
01/11/2016

Nice clean new hotel. Staff was helpful. Breakfast was great. Lots of choices for picky kids. HEB was right next door. Harley dealership about 3 minutes away. Absolutely nothing to complain about. We chose this hotel because it was close to family we were visting, so next time we visit this is our hotel.

"Hidden Gem in College Station"

5
28/10/2016

We stayed a few nights at the Best Western Plus while our kitchen was undergoing a renovation. We couldn't have picked a nicer hotel to stay at! The room was very spacious, everything was very well-maintained, the complimentary breakfast was delicious, and every staff member we encountered was friendly, courteous, and very hospitable. Great value!

"Great hotel and staff"

5
25/10/2016

Jamacia in the dining area and Zazazra, at the front desk were great at this location. Friendly, courteous and very customer orientated. The hotel was clean and well kept up. I will be staying at this location in the future.

"Very accommodating"

4
19/10/2016

We were with Special Olympics athletes. The hotel staff started the breakfast one hour early to accommodate all the athletes staying there so they could eat before they started competitions. The staff was extremely efficient and very kind to all the athletes, parents and coaches.

"In town with Special Olympics Athletes"

5
17/10/2016

I was in town with 32 Special Olympics Athletes fom the Dallas area. The room that I shared with another man had 2Q beds, flat screen TV, free WiFi, microwave, refrigerator, coffee pot, iron and ironing board, and hairdryer. Everything was spotless and in perfect working order. The hotel I was told is less than two years old. Complimentary breakfast each morning with fresh scrambled eggs, and all of the usual items. The lady in charge of breakfast was delightful (always smiling), and chatting with customers. She really seemed to enjoy her job. Saltgrass Steak house within walking distance, and other food establishments very close by. I feel sure our group would stay here again next year if possible. The area is very quiet and safe in my opinion.

"clean comfortable hotel"

5
14/10/2016

i like to stay here when traveling because it is easy to access and nice restaurant's near by. Hotel staff always friendly and the building is always clean. It is located on the edge of town so there is not a lot of traffic and noise to worry about.

"great stay"

5
12/10/2016

stayed 1 night then went to BW Houston could not wait to get back to this hotel, staff friendly from check in to check out such a positive experience and the best breakfast room by far and [ Brenda] or [Brandy] so attentive to making sure everything was flowing so well thank you, thank you !!!

"None ya"

5
07/10/2016

Very clean hotel! Breakfast amazing for it being in house and not a "restaurant". Shout out to Victoria, Miss Brenda, Tian and manager Yazayra. Her amazing and helpful staff demonstrates her leadership! Thank you for making our first experience in Round Top a memorable one. Salt Grass next door is amazing as well!

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are delighted that we were able to provide you exceptional service and an above average breakfast experience. We are also very happy to hear that our front desk agents, Victoria and Tian, were able to facilitate your check-in and check-out process. We will also be thanking Miss Brenda on her exceptional customer service for those early mornings. We appreciate all the positive feedback you had for us! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Clean, pleasant staff, good location"

4
05/10/2016

Nice standard rooms, decent breakfast, nice and helpful staff, restaurant next door, and easy access to major roads. Modern decor. Large parking lot. Very few people there as it was not a football wkend. I was there for wedding nearby.

"Its a very comfortable stay You won't be sorry"

5
09/09/2016

I had a great time staying at BestWestern Plus the staff is wonderful and most of all you will love the breakfast they have there OMG its the best ever and the Att. Brenda was AWESOME. The rooms were very comfortable and the pool area was great. I will be coming back. I had a great time staying.

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are delighted that we were able to provide exceptional service to you during your stay. We are very happy Brenda made your breakfast experience that much better, we will be sure sure to congratulate her on her good work. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Visit to Texas A & M University"

5
08/09/2016

We came to a football game at Texas A & M University. The hotel was in an excellent location, close to the university, shops and more. The pool was a nice break from the hot weather and the room was very clean and spacious. The hotel staff was very accommodating and courteous. The breakfast was excellent. We will definitely stay here foe our next visits!

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are very happy to hear that you enjoyed the proximity of the shopping and dining venues near our property. We strive to provide our guest with the best experience possible and are glad to hear we were able to provide that service for you on your stay with us. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Stay here! You won't be sorry!"

5
06/09/2016

Clean and new and everything is where it needs to be. Breakfast is fresh and awesome and the staff on hand is continually restocking and taking your plates, etc... Really like a restaurant! Room is plush and plugs everywhere for charging, etc..

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We try our best to provide excellent services to our guest and we are happy to hear you enjoyed your stay at our property. We are delighted to hear the breakfast staff provided great attention and customer service. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Prettiest best western"

5
02/09/2016

The colors of the room and furniture of our suite room were nice. This is the first time I have seen a blue wall in a motel room. Everything was new and in good condition. It was like a first class hotel. The room was big and roomy. We used the pool and they had nice chairs on the patio and tables. The room was also quiet. It is in walking distance to the salt grass.

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are happy to hear you enjoyed the color scheme and decor of your room and that you were bale to relax comfortably in our pool and lounge are. We are glad to hear we met exceeded your expectations. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"BW Plus an upgrade from the standard BW"

4
23/08/2016

Very good, moving up to a better class of hotel. good price range. would stay again at BW Plus in College Station, TX. However, I stayed at BW Plus in Ferry Pass, Fl. and would not stay there again. Cockroaches in breakfast area near food.

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear we met exceeded your expectations. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"more than expected"

5
22/08/2016

this hotel was awesome. great location with restaurants and things to do with the family. we moved in our niece to Texas A&M. this hotel is new from what i can tell its only 4months old. staff is very friendly and hopefull. they made us feel right at home. breakfast was awesome...like i stated on the title more than expected

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear we met exceeded your expectations. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Beautiful and comfortable"

4
22/08/2016

Very nice staff, very beautiful hotel. Fairly priced. The breakfast was very nice and hot. Crowded but due to game day. Food was always replenished and therefore fresh and good. If Turkey products was served I would be even more impressed. Great location and great place to stay. I will definitely stay again.

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear you enjoyed the breakfast and proximity of vendors. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Very enjoyable overnight stay"

5
21/08/2016

Stayed here one night as we were visiting TAMU - I wouldn't say it's the most convenient hotel to the university but I actually enjoyed being away from that ultra busy area. Walked the short distance to Saltgrass Steakhouse in the evening and took note of the close proximity of HEB for a future week long stay. Hotel is clean and modern, the room bright and airy and the breakfast was exceptional for the room price point. Very comfortable beds! I enjoyed this overnighter very much and am looking forward to a week long visit later this month.

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear you enjoyed the breakfast and proximity of vendors. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Awesome place with awesome staff"

5
19/08/2016

This place is so friendly and helpful with anything that you might need. Victoria helped me immensely getting my bill straight for my employer after my stay. The establishment is super clean, convenient to shopping or travel, and provides a good breakfast every morning. I definitely recommend the BWP College Station for business, work, or pleasure. Thank you for a great experience!

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and our employees, you are helping us deliver a superior experience for you and other guests in the future. We will commend Victoria for her hard work. We hope you will come back and see us again soon! If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Top Notch"

5
15/08/2016

Everything at the Best Western Plus College Station was top notch! Clean, comfortable rooms. Great breakfast, super clean hotel, great staff. Pool area was great for the kids. Overall wonderful experience and would highly recommend.

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Comforable stay"

5
09/08/2016

This was my first time there and it was so wonderful the rooms were great but the room sevices was not that all great. They didnt change the sheets on my bed like i asked but thats ok i will come back. Your breakfast was the best the att. Brenda was great i loved how she greet everyone when they came in she always had a smile on her face and even refilled are coffee and orange juices for use. I give here a A for a great job she does. I'll be back in a month and i will tell others about your hotel.

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will make sure to commend Brenda on a great job. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"ASA Nat'l Softball Tournament "

5
08/08/2016

ASA Nat'l was held in College Station. Best Western Plus had the best rates & being a few years old was very clean. The front clerk, Victoria, was very helpful to my family & I needs. The night clerk as well(I don't remember her name). Recommend

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will pass your appreciation along to Victoria and our night clerk. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Comfortable Stay"

5
08/08/2016

This was our 3rd hotel in a month to stay at in College Station. This was the most comfortable and cleanest of all. The staff at all the hotels in CStat are very friendly and nice. The breakfasts in the hotels are a great bonus and make mornings easier. This hotel had nice rooms and comfy beds. The location was good also. Easy access. We will be staying at this location when we return to CStat.

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we really appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yazayra Figueroa Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"July 31 Stay"

5
07/08/2016

Overall stay was excellent, but I had no idea upon making reservation that hotel was so far from Best Western that I have stayed at prior to this visit...It was hilarious the way map quest directed us to Hotel...

"Great place for a great price!"

5
05/08/2016

I came to College Station for my son's Glass Doctor ribbon cutting. I have never been to College Station so I had no idea where to stay. I picked this hotel after seeing the price and the pics online. It might be just a little too far out for some people but I did not find that to be a problem. Plus it is right behind a Salt Grass Steak House which was a bonus. I have to say I was very impressed. The hotel was very clean and the decor felt more upscale than the average Best Western. We had a King room with a pullout couch. The bed was very comfortable as were the pillows - lol - I always bring my own because you never know about hotel pillows. There is a refrigerator and microwave in the room. They have breakfast in the morning with eggs, sausage, cereal, oatmeal, The hotel is only a year old. It is also pet-friendly which is a plus for me although I did not bring my dog on this trip. Another reviewer complained about a febreeze scent. That might have been because of pets but I did not notice it as being overly obnoxious in any way. That reviewer complained about the elevator being slow. It wasn't supersonic but I didn't notice it being that slow. If I had any complaint it would be that housekeeping missed us on the first day. I called down and they IMMEDIATELY sent someone up. I just exchanged towels but they were very apologetic and friendly. I appreciated that very much. This did not cause me to lower their rating. I did use the pool which, like another reviewer pointed out, was next to the parking lot. It didn't bother me at all. It is a tiny pool but I was only interested in laying out so that was not a problem for me. It was hot out but I can't blame Best Western for Texas weather! Overall I would highly recommend this hotel. The price is great, service friendly, and I will definitely stay here when I come back.

"good place to stay"

4
30/07/2016

i requested housekeeping 1 day out of 5 during my stay. Housekeeping had not been performed when I returned after 6 pm. Location a little further than I expected, but my reservation was last minute. I would stay here again, if i could not get a closer hotel to the university.

"New Student Conference Stay"

4
25/07/2016

Stayed here in July 2016 when my son attended the New Student Conference. This seems to be a brand new hotel and in very good condition. The room was in great condition. We had a Double/Double and there was plenty of space. The breakfast was good. Nothing too fancy, but certainly sufficient. The only flaw I see in this hotel was the size and position of their outdoor pool (next to the parking lot). We did not use it, but if we planned to it would have been awkward. We selected the hotel because the did allow our small dog. ($25.00 extra nightly fee). Plenty of space to walk the dog. While not the closest hotel to Texas A&M, it certainly was easy enough to get there and back. I would recommend this hotel to people traveling to College Station.

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Great hotel"

5
16/07/2016

Very quite and comfortable; Staff is very helpful and attentive to your needs. Had an issue with the bathroom cleanliness and was immediately changed to another room. The breakfast that comes with the room is very good with some really good choices.

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Close to Really Good"

4
16/07/2016

Everything was great. Best value for quality compared to competitors. Have stayed here before, but this time there were pervasive odors in elevator and hallways that were not pleasant. Staff are very friendly and breakfast was in top 2 I have had at similar hotels.

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Nice place"

5
10/07/2016

Stayed for 3 nights in a king and sofa bed. Room was clean, beds were comfortable. Breakfast was good. It was located close to restaurants, grocery store, friends, and attractions. Would recommend and stay there again.

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Comfortable and Clean"

5
08/07/2016

The hotel both inside and outside were clean, new, and welcoming. Bed, pillows, sheets, coverlet were good quality and comfortable for sleeping. Décor of hotel both interior and exterior was tastefully decorated, welcoming and calming. Staff was friendly, efficient and accommodating. Breakfast Bar was okay. Adequate sitting and eating space.

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Enjoyed my Stay"

5
30/06/2016

Check in was a breeze, staff very friendly, room was very comfortable, bed was very comfortable, landscape was beautiful, breakfast had a variety of food. Would definitely stay again at this location.

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you and I am so happy that you enjoyed your stay. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Nice Best Western"

5
28/06/2016

very nice place to stay. I haven't used best western in several years but chose them twice in the past 4 days and the places I stayed were nice, reasonable priced, and had friendly service, I would recommend this location to anyone traveling through the area. it's good for family or business

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
I am glad you enjoyed your stay and we hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Great Hotel"

5
28/06/2016

If you are in town and need a nice, clean place to stay visit Best Western Plus in College Station. We have stayed there twice now on our visits to A&M. They are close to the campus, but away from downtown. Good breakfast! Nice Staff!

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Awesome Stay!!!"

5
28/06/2016

Excellent place to stay in the College Station area. Rooms are very nice and beds are comfortable. The staff were wonderful and had a very friendly attitude. I would definitely recommend this motel to anyone passing through.

"Nice"

4
16/06/2016

We stayed for 2 nights while attending TAMU NSC. Rooms are clean, the staff is nice. They serve a decent breakfast buffet. The beds were a little hard for my personal taste. My only complaint was the NSC runs very late on day one. We got back to the hotel late and were exhausted. We wanted to buy a snack and my daughter waited in a line of other guests returning late for 20 minutes. The night desk clerk was no where in sight.

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Outstanding stay!"

5
13/06/2016

First time we have stayed in this hotel as our normal hotel was booked. The room and bathroom were clean. the staff went over and beyond to help. The breakfast was the best I have ever seen. Will defiantly come back! Only negative is the shower head is so high short people can not adjust it. Wish the water pressure was stronger. Everything else was spot on!

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for the kind words and we are glad your enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Scott Sonnenburg Asst. General Manager

"Excellent hotel but bad gps directions"

5
11/06/2016

The hotel was excellent and the staff was awesome. The only problem I had was that the gps mapping took me to a deserted area across the hwy. called the hotel and they corrected the directions for me as this has been a ongoing problem for them. I would gladly stay there again.

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I do apologize about the GPS and you are not the first person that has happened too. We are currently looking into why that is happening and will hopefully have that fixed very soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Scott Sonnenburg Asst. General Manager

"Clean room "

4
03/06/2016

Service was very good. Room was very clean and quiet. The free breakfast was hot and delicious. Whether you are in town on business or pleasure this hotel is a good deal and located in a convenient place, close to stores, restaurants, and easy access on and off highway.

452scott, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for commenting on our staff and rooms as well as breakfast. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Above and beyond"

5
03/06/2016

I was stranded due to unexpected storms...only 40 miles from home and they did not gouge me; rather they dropped their prices. Very accommodating...knew I was stranded and gave me all toiletries. Had hot fresh coffee waiting with ALL sugar options and 4 creamer choices. Helpful and understanding. Brand new as they opened May 1 (I think desk clerk said). I was there May 26. Bed was comfy, although I didn't sleep well because my family was stranded in Brenham, while I was stranded in College Station. Our home is in between the two. If I had friends/family needing room in the area, I would definitely recommend this BW+.

452scott, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
I am glad you enjoyed your stay, even though it was under some unfortunate circumstances, and I hope you and your family are all ok and haven't suffered any water damage to anything. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Comments on stay at Best Western Plus"

5
31/05/2016

Great hotel, service, and staff, food was cold but it was good nice, clean, beautiful rooms great bathroom facilities set-up for elderly as well.Definitely will stay at a Best Western Plus again Will recommend to friends and family and co-workers

452scott, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would like to apologize about the cold breakfast and we will be looking into better was of keeping the food warm. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Great place to stay"

5
25/05/2016

Hotel staff were extremely pleasant and helpful. Accommodations were absolutely perfect. Clean and extremely nice room with a very comfortable bed. Would definitely choose this hotel again and would recommend to friends.

452scott, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
I am glad you enjoyed your stay and thank you for the kind comments your left, we definitely hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Excellent beds "

5
18/05/2016

Our stay was comfortable and accommodating. The drive south was worth it because of the comfortable beds and new clean rooms. Staff was friendly and helpful with directions. The hotel is so new the gps was a little off but we found the hotel just off highway 6

452scott, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
I am glad you enjoyed your stay with us and unfortunately we have had problems with guests' trying to find us but thank you for hanging in there. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN Plus College Station Inn & Suites

"Clean, modern, well maintained"

5
02/05/2016

This Best Western is new, clean, and modern. It is about a year old as of May 2016. I was very pleased with how clean the room was which is my biggest criteria of a hotel room. We lest an ipad and the front desk called us within 2 hours of departure and offered to mail it to us.

"Getaway weekend"

5
25/04/2016

This hotel is new. Interior was decorated well and was clean. The room was very nice. We had a long room that also had a sitting area with a couch and 2 arm chairs. This room also came with a fridge and microwave, I always enjoy rooms that come with a mini fridge. They serve a pretty nice continental breakfast, which another thing I look for when booking a hotel. I would stay here again. Good location, nice accommodations, with some nice extras! I was also impressed with the employees. Whenever I saw an employee, they were friendly and would ask how I was or if I was having a good day. I appreciated the interaction and friendliness of the staff.

"Blue Bonnet Wine "

4
17/04/2016

Every thing was fine. Their breakfast was not all that great. No bottled water in rooms for coffee maker. The rooms were clean with plenty of towels. A quiet stay and easy to access. Food establishments with in walking distance so a lot of convenience in that respect. Over all a good stay.

"TV issue"

3
12/04/2016

When we called the desk about the TV being very dark they sent someone up right away. The gentleman was polite and called to ask how to make it it lighter. They said it was programed and they didn't know how. He said it was like that in every room.

"Very good overall."

4
10/04/2016

Overall quality hotel, clean, new, nice. The only complaint was that our room was not serviced during the day, and I would have liked to see some whole wheat bagels or toast available at breakfast. Room was excellent.

BWPlusCS, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN PLUS College Station Inn & Suites

"Excellent comfortable stay"

5
01/04/2016

I enjoyed the stay at this hotel for 2 nights. Very professional staff and good amenities. I would recommend it as represents good value for money and is conveniently located. There is pool too although I did not use it. I would recommend for business travellers.

452scott, General Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN PLUS College Station Inn & Suites

"Disappointed"

1
21/03/2016

I stayed at this hotel for 5 nights and had a few issues. The rooms were nicer than average. #1 Upon check in the girl at the front desk gave us the check in speech and advised that she needed a credit card on file for incidentals. She gave us a price and assured us that it was necessary. The credit card was charged with a "hold" that was more then twice what was told to us causing an issue with my personal bank. When I spoke to the staff at the hotel, another girl (who I assume was in a position of leadership) took my information and promised that a (I believe she said the General Manager) manager would be in contact. It's been over two weeks and no phone call. No explanation. No nothing. So because of the staff members mistake, a guest is supposed to eat the problems that were caused? I find the lack of customer service quite disappointing. #2 The complementary breakfast wasn't terrible but it was not the best either. I would compare the experience to having that or nothing at all, but it definitely could do with some improvement. #3 Laundry Facilities! There is one washer and one dryer for the entire hotel! The dryer took two cycles to completely dry and there was a line to use the machines! Oh, and the front desk "ran out of quarters". It seems to me the hotel is very unprepared when it comes to customer service. Again, this needs improvement. Suggestion. Add laundry units to each floor and put a coin machine in with them! #4 Gym was average but very clean. Never seemed to have clean towels though. #5 The pool was clean but small. Seemed cozy though and was never crowded. In fact I don't believe I ever saw anyone else use it. #6 The Wi-Fi never worked and I could never get a decent signal inside of the hotel room. Had to use the business center (which was actually quite nice) to get work done. End result is I will be recommending that we seek other venues to stay at. Mostly due to the poor customer service.

"Great stay"

5
14/03/2016

This hotel was very clean and the staff couldn't have been more helpful. We had a late return to the hotel and wanted to order pizza for delivery - they recommended Hungry Howie's and it was the best pizza we have had. Thanks for a great stay - we will be back.

452scott, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
I am so happy to hear that you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 979-704-6444. Thank you again for taking the time to comment on our facility and staff. I appreciate your loyalty to our brand and I do hope to see you again the next time you are in town! Sincerely, Scott Sonnenburg Asst. General Manager BEST WESTERN PLUS College Station Inn & Suites

"Enjoyed our stay"

4
07/03/2016

We enjoyed our one night stay at this hotel. It was clean and the staff was friendly. It is a new hotel. The breakfast was good. It is also convenient to TAMU and major highways. I would stay here again.

BWPlusCS, General Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
I am very glad that you enjoyed your stay, and we hope to see you in the future again very soon. Thank you for choosing Best Western Plus in College Station. If you have any questions please do not hesitate to call at 979-704-6444. Thank you so much, Scott

"very pleased with our stay"

4
28/02/2016

We were visiting a college student in town and the hotel was convenient to reach. Our stay was comfortable and the breakfast was good.we very much enjoyed the room size.. The bed was very comfortable.

BWPlusCS, General Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
I am very glad that you enjoyed your stay, and we hope to see you in the future again very soon. Thank you for choosing Best Western Plus in College Station. If you have any questions please do not hesitate to call at 979-704-6444. Thank you so much, Scott

"Noisy"

3
23/02/2016

Lovely Hotel but lot of unruly teenagers surrounding our room with slamming doors made for short sleeping times...should have put kids at end of hallway from other guests... poor planning on reservation staff to allow three high school teams to stay at once..doors heavy and slammed every time they left the room (which was a lot)

"Sterile"

3
22/02/2016

New hotel, feels sterile from walls painted white, accent walls pop with bright color. I'm not a fan of key lime green or was that some kind of yellow. Silver framed photos in rooms make you wonder if they ran out of money. This hotel seemed to be going for a hip look that was lost on me. The room was comfy but you could hear highway noise as well as hallway noise. Bathroom was nice, first time to have only a shower no tub. The tile color along with grout was not appealing. The tile floor felt sticky as if the wrong cleaner had been used. Full breakfast was unimpressive, lacked appeal and flavor. No vending machine, if you need bottled water or snack you must purchase from hotels Sundry. Had to ask for a printed bill upon check out. Weekend staff was very unsure of themselves.

"Great visit"

5
21/02/2016

Stayed on 20 Feb 16. Clean, great staff and very comfortable. Breakfast was very good and the eggs seemed to be fresh. New facility and money well spent. Restaurants and attractions near by. It is not downtown, but 10 minutes to stadium and university. Will stay again next time in college station.

BWPlusCS, General Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Dear Charles, I would like to thank you personally for your kind review regarding your recent stay with us. We greatly appreciate your feedback. I am glad to hear that you enjoyed your stay with us. We look forward to you coming back to the College Station area and staying with us! Thank you so much! Scott Sonnenburg Asst. General Manager Best Western Plus Inn and Suites College Station

"Excellent experience"

5
29/01/2016

I had a great experience at this place. Very clean, new, convenient location, and the staff is very courteous and prompt. Loved the breakfast. I'm in college station often for business so I'll be back soon!

BWPlusCS, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Dear Steven W., I would like to thank you personally for your kind review regarding your recent stay with us. We greatly appreciate your feedback. I am glad to hear that you enjoyed your stay with us. We look forward to you coming back to the College Station area and staying with us! Sincerely, Tiffany Becerra Front Office Manager 979-704-6444

"A nice place to stay in College Station"

5
25/01/2016

We stayed here on 1/7/16 on our visit to the Bush Pres. Library. The hotel is new and the exterior and lobby look nice. The parking lot is well light and it is within walking distance of the Salt Grass Steak house. The front desk clerk was great a, helpful on dinner suggestions and very welcoming. The check out staff was also helpful. Our room (112) was good sized, clean and well decorated. The room cost seemed a good value to us. The hotel was about 20 min. from the Bush Library. We would stay here again.

BWPlusCS, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Good Afternoon Peter K., I would like to thank you personally for your kind review regarding your recent stay with us. We greatly appreciate your feedback. I will personally pass this information to the staff and let them know about your kind words. I am ecstatic to hear that you will be staying with us again. We look forward to your next stay with us! Sincerely, Tiffany Becerra Front Office Manager 979-704-6444

"New, clean, easy access"

5
31/12/2015

Excellent option in College Station. Near the highway and HEB grocery. Clean rooms and hallways. Breakfast is very good including scrambled eggs, sausage, and Belgian waffles. Nice, clean, new breakfast room.

BWPlusCS, Front Office Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Good Morning Don I, I would like to thank you personally for your kind review regarding your recent stay with us. We greatly appreciate your feedback. I am pleased to hear you enjoyed our rooms along with our breakfast. Here, at the Best Western Plus College Station, our goal is to make every guest experience wonderful, and I am happy to hear we met your expectations. We hope to see you again soon! If you ever need anything in the future, do not hesitate to contact me directly! Sincerely, Tiffany Becerra Front Office Manager 979-704-6444

"Very nice hotel"

4
16/12/2015

We stayed here after a visit to Santa's Wonderland. When we first arrived at 3pm the lobby was packed with people because the rooms were not ready for check in. However I went ahead and signed the necessary paperwork and left for Santa's Wonderland. When we came back that evening the room was obviously ready for check in. The room was nice and roomy as was the bathroom. My family complained of a sewer smell but I did not smell it. The breakfast was a typical continental breakfast with waffles, eggs, sausage, muffins, cereal, etc. All in all a good experience. We will be back next year for our annual trip to Santa's Wonderland.

"Better than Most"

4
10/12/2015

We checked in late and the staff was very accommodating. Some High School group was there and occupied the bulk of the 3rd floor so they made sure we were at the opposite end of the hotel and not underneath them. Excellent. One side note....how you treat people is how you get treated in return. I've read reviews of multiple hotels and the whiners have bad service because they don't know how to handle themselves in difficult situations. Treat people with respect and they'll try even harder for you in a circumstance that you're taking personally and they're not the direct cause of. The Rooms are clean, spacious and smell fresh laundered. Don't know why i point that out but it was distinctive. nice. It has a nice restaurant right across the parking lot. Complimentary breakfast is the norm with eggs, one or two meat choices, waffles, fruit, bagels, cereal, juices, etc. Nothing remarkable, but nothing to complain about either. My rate for a king size room was $102 with everything.

"Great Stay in New Hotel in College Station"

5
27/11/2015

I booked my race team for our first stay at this hotel for our race weekend at Texas World Speedway. Could not have been happier with the service and the quality of the hotel. The receptionist always asked what how things are and offered coupons to some of the local restaurants.

"Attractive and pleasant"

4
17/11/2015

We reserved a double queen room for Saturday only while in town for the last Aggie home game of the season. The pretax etc rate was 199.00 The facilities were clean and attractive. The only negative was a very foul odor in the hallway of the second floor which was not present when we checked in near midnight but very noticeable when we checked out the next day. We dropped of our key cards at the unattended front desk so we're not able to notify anyone. Did not utilize the free breakfast so cannot speak to that.

"Great experience!"

5
16/11/2015

The Best Western exceeded our expectations. Excellent customer service from the staff. Clean rooms, comfortable bed, excellent accommodations. We were booked into the wrong type of room (king instead of double). The front desk staff worked on the issue and were able to accommodate us into a double even on a sold out night.

"Very nice hotel but very loud freeway "

4
06/11/2015

This is a very nice hotel and the only negative is that you hear traffic on the freeway all night long. This would be rated a 5 if it weren't for the freeway noise. This looks to be a relatively new hotel. We stayed one night in a king room. The room was very spacious, as was the bathroom. The shower was good. The bed and pillows were comfortable. The room was spotlessly clean upon check in. And the common areas appear to be taken care of and maintained. Breakfast was your usual hotel choices - nothing special but edible.

"Great New Hotel in Aggieland"

5
27/10/2015

Very nice hotel! Great bed! I am not sure why all the hotels in this class are going to the small square pillows, because they look nice lined up on the bed? They are not very comfortable. Great WiFi.

"Clean and new"

5
26/10/2015

Have stayed here twice and will do so again. Worth the extra mile or so South of College Station. Hotel is off the highway some so its quite. Close to an H.E.B. grocer and Salt Grass Steakhouse next door. Rooms are always clean and parking lot is well lit and secure.

"business traveler"

5
22/10/2015

I frequently stay in this area for business purposes and I really enjoy the Best western Plus and the Best Western Premier hotels because they are always clean and friendly. Breakfast is free and they have a good choice of items.

"Lost reservation, no manager on duty"

2
20/10/2015

Arrived after driving to Aggieland that morning and attending the Alabama game. The first words out of the clerk's mouth were "are you sure you are at the right Best Western?". I showed her my confirmation number made through booking.com 2.5 months in advance. Next words were "uh oh". I knew right then they had lost my reservation and they appeared very unorganized with their booking.com papers which were kept in a crate under the desk. The clerk said "the problem is they never clean this thing out". Long story short, they lost my reservation and the manager on duty sign was blank. I asked if I could have her card just so I could call back the next day and be assured I was not going to be charged the exorbitant $428 for the room that night that I wasn't going to get to stay in. No card for the manager, no way for me to talk to a manager, no manager on duty. Highly recommend you double checking your reservation if planning to stay at this location.

"Poor service"

2
12/10/2015

The hotel itself was nice, but the service was awful. We stayed 4 days/3 nights. They never came in to clean our room once. The third day, we called the front desk twice and never received an answer. That late evening (after 6:00) we finally went to the front desk and had to ask in person to have our room cleaned. When we returned to our room that night, the room was still not cleaned. All they did was empty our trash cans. We also had several family members staying at the hotel for a wedding. Many of our familly members were coming from very far away and were told several days in advance that they could check in a little bit early if necessary. We had several family member try to check in between 1:00-2:30. They were all told no. They were told it was against policy. Even though there were rooms cleaned and ready, they still weren't able to check in early. It was frustrating because they had been told over the phone earlier that this would not be a problem.

BWPlusCS, Manager at BEST WESTERN PLUS College Station Inn & Suites, responded to this review
Dear Aimee M, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Unfortunately, the morning of your arrival we had a very large extended stay group check out of our hotel. Due to the fact that we had to service almost all of our rooms as quickly and efficiently as possible to prepare for all of our expected arrivals, we were unable to accommodate you and your family members' request of an early check-in. We do try to honor all of our guests' requests, including those for early check-ins, when possible. We do apologize for the inconvenience this may have caused you. I hope that you will consider staying with us again so that we may have another chance to provide you with superior customer service. If I can provide any assistance, please do not hesitate to contact me directly at 979-704-6444. Sincerely, Callie Luca Sales Manager BEST WESTERN PLUS College Station Inn & Suites

"A new favorite in AggieLand"

5
06/10/2015

Great place to stay but, as are all hotels/motels in the AggieLand area, way overpriced during "demand days" (football games, parent's weekend, etc.). I'm all for supply and demand economics however, there is such a thing as building loyalty and establishing a long-term relationship. Every time we go to College Station we end up staying in some place different because of the wildly fluctuating "supply/demand" pricing strategy.

"Bad Door"

4
05/10/2015

Great Hotel, my door did not close properly. It was left open by the cleaning staff. I notified the desk and they said they would get it fixed the door did not get fixed during my 5 day stay but my door was not left open again.

"Nice stay !"

5
01/10/2015

Stayed here on business based on previous trip advisor review. Hotel was new, clean, comfortable and located well. Nice quiet rooms. Very comfortable! I would definitely recommend this to any in the College Station area.

"Highly Recommended!"

5
20/09/2015

We will only stay here when we are in College Station~ Location is good, rooms are very clean, breakfast in the mornings is delicious. The staff that we encountered during our stay were all very kind and helpful.

"Great clean hotel"

5
15/09/2015

I'm very picky about "clean," and this hotel did not disappoint. Everything was spotless, which made the stay a great one for me. The staff was pleasant. They had breakfast, but we ate elsewhere with family. Sure smelled good though. I will stay again when I visit A&M!