SureStay Hotel by Best Western Christiansburg Blacksburg, Christiansburg

This Hotel was nice and clean! Its nothing fancy, but it met everything we needed for our long weekend stay in Blacksburg. The staff was very warm and friendly and accommodating. I do wish that our room was serviced daily, but they could not due to short staffed. We had to ask for new towels daily and set out our trash and towels if we wanted new ones.

Cindy Maier, General Manager at SureStay Hotel By Best Western Christiansburg Blacksburg, responded to this review
Thank you for your review, and for your candid response. It is very much appreciated!!! Thanks for staying with us, and we hope to see you again!

We stayed the night of May 12, 2022. Because it's graduation weekend at the local colleges the prices doubled for this very basic hotel. I was ready to give it 2 stars when the below happened. We had 2 complete strangers come into our room. The hotel gave us and this other couple the same room and key to match. I was in the bathroom with the door open when these people came into the room. Luckily my husband shooed them out of the room. They seemed equally embarrassed.

Cindy Maier, General Manager at SureStay Hotel By Best Western Christiansburg Blacksburg, responded to this review
I am very sorry this happened to you. It was a human error by a new staff member. She was mortified, I know you were highly upset, and the people with the other keys were bewildered. I am retraining my staff member and putting other stop gaps in place to ensure this doesn't happen again to anyone. I cannot change what happened, but I did refund you the entire amount of your stay back onto your credit card this morning as a sincere gesture of our deepest apologies.

While the furniture is dated, the facility is exceptionally clean. The light wooden tones of the furniture made for a bright room with new carpets and new white bed linens. The mattresses were comfortable as were the pillows. Excellent Wi-Fi connection. The convenient hotel location provided for easy driving access to and from campus for the Virginia Tech Spring Game. The room rate for a special VT weekend was amazing compared to the hotels near campus. The shopping center adjacent to the hotel has recently been updated and offers many food options within walking distance. Parking for the hotel was sufficient and close. Overall fantastic value.

Cindy Maier, General Manager at SureStay Hotel By Best Western Christiansburg Blacksburg, responded to this review
Thank you so much for taking the time to complete a review of our property. Thank you also for such a great review! We do try hard and it's great to be recognized!!! I will be sure to pass along your comments to my staff, as I know it will make them very happy. Thanks for choosing SureStay, and we hope to be of service to you again should your travels bring you to our area.

Business Trip, needed a great price, close to groceries, restaurants. Easy access to highways and going to Virginia Tech University. So Location was key, but the hospitality and property is an outstanding deal.

Cindy Maier, General Manager at SureStay Hotel By Best Western Christiansburg Blacksburg, responded to this review
Thank you so much for taking the time to review our hotel. We appreciate the great review!! We hope to see you again when your travels bring you back to Hokie Country!

Room was clean, bed was very comfortable, great stay. Until I went into lobby for breakfast. No milk for cereal, coffee was lukewarm at best. Would've given 5/5 if not for that. Would stay there again but would figure in breakfast off hotel grounds. Also, the front desk person was doing personal grooming in full view of check-in desk which was rather off-putting.

Cindy Maier, General Manager at SureStay Hotel By Best Western Christiansburg Blacksburg, responded to this review
Thank you for taking the time to review our hotel. I apologize about the breakfast being so below our standards - that is not how we operate. I have addressed this with my staff to ensure our breakfast procedures are being followed. I have also instructed my staff to do their personal grooming before they arrive, or in the restroom. Thank you very much for your feedback, as this is how we can make improvements. Your candor is appreciated! Safe Travels!

We stay at this hotel every time we are in Blacksburg and have always been happy with the experience until this last visit. We stayed two nights and had no hot water during our entire stay. We also had to switch rooms because the first room had no tv remote provided.

Cindy Maier, General Manager at SureStay Hotel By Best Western Christiansburg Blacksburg, responded to this review
I am so sorry you experienced problems during your stay with us! We strive to provide an excellent experience for all of our guests. I hope you will consider staying with us again so that we can provide you with our customary excellent experience. Please feel free to reach out to me at the hotel and I will gladly upgrade your next reservation to a suite. Thank you for your candor - I appreciate the feedback! Safe Travels.

We were greeted upon a late arrival by the manager. She was very pleasant and quickly got us checked in. The room was stocked with towels and the beds were very comfortable. The bathroom had a nice shower with good water pressure. Even with Covid, this hotel had a great breakfast selection with bagels, breakfast burritos, oatmeal, cereal, fresh fruit and more! Best hotel coffee ever! All staff were friendly and welcoming. Thank you for a wonderful stay!

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you so much for taking time to rate our hotel. It is very much appreciated! I also appreciate your kind comments and will be passing them along to our staff. Thanks for choosing SureStay, and we hope to see you again when your travels bring you back to our area!

From check in to check out everything was top notch. The staff was second to none. The room was clean and everything worked. The internet worked good and breakfast was well presented and was good. At check in I was treated like a friend and not like a customer. I would highly recommend this hotel to others.

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you so much for such a great review! We love our guests, and it shows! We hope to be of service to you again when your travels bring you back to our area!

We stayed in a suite. Perfect for a short stay. We did not spend much time in the room, but there was room for breakfast, time to relax, and as a base for exploration. We have stayed here many times and will visit again.

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you so much for your review. We appreciate the great rating also! Looking forward to being of service to you again when your travels bring you back to our area.

We stopped late at night, the hotel was very clean, very neat and organized. The price was very good for a last minute stay. The breakfast was ok, we would stay again if passing thru the area. We really like the Best Western Brand

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you for your review. We appreciate your feedback! Thanks for choosing SureStay by Best Western, and we look forward to being of service to you again in the future!

The price is good. Service is excellent. Breakfast is better than expected. Staffs are nice and helpful. The bedding is super clean; the persons who clean the bedding must be experts. Based on the price we paid, we had thought this is a budget motel. But the overall quality is much higher than typical motels, and well exceeds our expectation. Excellent value. Will come back again.

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you so much for taking the time to review our property and for recognizing our staff. We hope to be of service to you again in the future. I will share your compliments with them all!

This room was ok for one night, other than that I wouldnt stay. the mirrors lining the whole wall behind the bed were a bit much for me. It did not have a microwave or a mini fridege in the room. most likely I'd find another place to stay.

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you for your feedback - it is very much appreciated! Not all of our rooms have microwaves or refrigerators, but our suites do. If you are in our area again and would like to stay with us, please let us know you'd like a microwave and refrigerator and we will be happy to ensure that you have one. The design of the hotel with the mirrors was an attempt to make the room appear larger, I believe. I will forward your comments on to our owner, for future consideration when renovations take place. Thanks again for your feedback, as it is very important to me.

The staff was nice and the room was clean, but there was no microwave, no mini fridge and no shampoo offered. That was disappointing. What was more disappointing was the breakfast. It was mostly bagels and cereal. If you want breakfast, bring your own food or plan on going out to eat.

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you for completing a review on this site for us. The breakfast is being changed up with the addition of breakfast sandwiches. We also have whole fresh fruit, yogurts, juices, and milk so I hope you didn't miss that! :-) The shampoo issue was an error on our part - I apologize for that. We had a two day period where we ran out before our backordered supplies arrived. Not all of our rooms have microwaves and fridges, but certain room types do. We would be happy to book you into the room type with both next time - call and ask for me personally and I will ensure you get an upgrade to a room with both, if we have one available. Thank you again for your candid review. It is very much appreciated!

My husband and I have stayed at this hotel many times while visiting our family in Christiansburg. For most of the visits this hotel was a Microtel Hotel. It is currently a Surestay and we have just returned from our weekend stay but most likely will not return. We arrived on Friday, April 23rd and found our room all sufficiently prepared when we arrived . We checked in and then left for dinner. We returned and everything was fine that night. The next morning, Saturday we got up and left our room about 9:00 am to go to our family's home. When we returned to our room at 10:30 pm we found our wet towels from our morning showers still in the room and our bed had not been touched. My husband went down to the desk and just asked if we could have some clean towels. The young lady at the desk was very nice, She apologized for our room not being cleaned and said she would leave a note. My husband told her we didn't want anyone to get reprimanded but we just needed some fresh towels. The next morning, Sunday, we left our room at 9:00 am, again to spend our day with the family. When we returned Sunday night at 10:00 pm, we again found our room had not been touched. Our wet towels were now in the bathroom from 2 days and now the small garbage can was quite full and there was no extra roll of toilet tissue so again my husnand went down to the desk and again nicely asked for some clean towels and an extra roll of tissue. The woman at the desk, not the same person, said she would leave a note. I'm not sure what the problem was during our stay and while we are planning another trip to visit our family in September, I'm considering cancelling our reservation and looking for another hotel

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you for your candid and detailed response - it is very helpful to me. Please accept my deepest apologies for your room not being serviced. I will investigate this issue immediately as it is not acceptable for our guests to not receive housekeeping services. I would ask that you please give us another chance to show you our customary excellent service upon your return to our area. Again, I apologize that you had to experience that. If you would like to discuss, please call the hotel and ask to speak to me.

Everything from the front desk to the housekeeping was wonderful! The beds were very comfortable and the room very clean, fresh and modern. We were visiting the colleges in the area and found this hotel at a great location.

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you so much for taking the time to review us. It is helpful! So happy you enjoyed your stay with us. If your child chooses Virginia Tech, we hope to see you at our hotel again in the future. Thank you for such a wonderful review!

We needed a place for a quick overnight stay. It served the purpose ,no frills, no thrills, but clean. I would stay there again. Close to several eating establishments. No hot breakfast due to COVID 19.

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you for your review, and thank you for choosing SureStay! ~Cindy Maier, General Manager

We couldn't have lucked out any better than this hotel. Reasonably priced, clean, bright, and charming. We felt at home. It is centrally located in the Blacksburg/Christiansburg area with easy access to either city. Charming and warm people at the desk. Simple breakfast with great coffee!

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
We appreciate your business, and very glad you stayed with us. Thanks for the great review! ~ Cindy Maier, General Manager

The rooms were above expectations. The staff was great. The breakfast was as good as could be expected with COVID restrictions. The common ares were will maintained. Mask and hand sanitizer was also made available. The only thing that I saw that could be better is the tv sound quality could be better.

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you so much for your review. We enjoy having you stay with us!

pleasant stay in a comfortable clean room, furnishings were a little outdated, however the lowprice more than made up for the outdated furnishings. Bed was very confortable. Everything worked as it should, room included micro and fridge, and coffee maker, with wet bar. I was on the first floorand across the hall from icemaker and soda machines, never heard a sound from either. Would def recomend it . Staff friendly and professional.

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Thank you so much for your review! We look forward to being able to serve you in the future should you return to the area.

The facility is a few streets back from the top-tier hotels but easy enough to find. Parking was good as during c o v i d there are very few guests. An immediate turn off was a large adjacent to the entrance overflowing ashtray trashcan combination smoking away and stinking up the entrance and lobby. While there were very few guests neither the few guests or staff we're wearing masks. There were cooking odors in the corridors and also signs here and there about not cooking in the rooms - nobody enforced the rules. The room was small and nice touches were the night light by the entrance door along with the bath heating and ventilation fan. Not so nice where the flimsy wall ceiling and floor construction and especially the pubic hairs here and there. Bedding and mattress were so so at best. The c o v i d era breakfast was unexpected and very good. Ourselves and other guests complained about the absence of hot water and the disinterested clerk acknowledged that but offered no solution or apology. The absence of attention to detail is worrying especially so during c o v i d and for that reason even though a good price it's not worth the risk staying here. Hopefully they will get their act together and the property could present good value.

Cindy Maier, General Manager at SureStay Hotel by Best Western Christiansburg Blacksburg, responded to this review
Hi, I'm the new General Manager here for the past two months. I'm deeply sorry for the issues you experienced. I've made multiple changes since I've been on board, including re-training staff for higher expectations. I will also use your feedback to improve our operations. Hopefully you'll give us another chance when you're in the area again - please ask for me personally when calling about a reservation. Thanks for the candid feedback. It is appreciated!

My wife and I were in the area on pleasure travel. From the moment we walked into the hotel, the front desk met us with a smile (behind a mask of course...you could tell by their eyes they were smiling) and welcomed us like we were old friends. As a Diamond Select member we received an upgraded room...always a plus. The room was very clean but the amenities were lacking (1 package of single cup coffee but a 4 cup pot was all that was there), but then again this property used to be a Microtel.

Thanks so much for a great stay. Rooms were a great value and services offered were great as well. We were there 3 nights and slept great. Beds very comfortable and rooms clean. The staff was very friendly and welcoming. We had never stayed at a Microtel before but my family that we were visiting in Christiansburg referred us here and we will definitely stay here again. We will also look for this hotel chain on our other travels. Thanks again.

Was told they can't offer a quiet room when I ask. I've had person using skill saw right outside my window, or 15' from my bed for 2 days now and the motel is fairly empty. Also the supervisor knows of my medical problems.

Needed an overnight between PA and SC, and this hotel is not far off 81. Clean and a wonderful value. Breakast included (not a hot breakfast, but they do offer toaster waffles and oatmeal). Stayed twice, the the trip out and back and would definitely stay again.

This property is one of the hidden gems in Blacksburg/Christiansburg, VA. The cleanliness of this place is better than most of the more expensive hotels and for a lot less than most. The staff is very attentive and are very helpful if you have any issues. The rooms are small, but afford the comfort needed for your stay. We stay here all the time and will continue to do so!

Always Clean and people are all very kind. The price is very reasonable. The rooms are clean and if you need anything they try to help you out. the beds are very comfortable, and the breakfast is a good grab and go. The coffee is excellent and available all day long!