Best Western Plus Chihuahua Juventud

I stayed here on January, I noticed that my room wasn't as clean as I hoped but I talked with the lady at the front desk and the service was great that was the only reason I came back, the service was so great that I decide I would give this hotel another chance and I didn't regret my choice. it's nice to see that our opinions matter cause every detail was perfect this time. Excellent choice for people who is looking for a great business hotel like me, rooms are clean, breakfast is really good and service is great

Room was not clean and beading was questionable! Receptionist tried to make it right but wasn't able too. Asked to switch rooms and was not able too even tough more rooms available. Breakfast was good that's about it

It was a nice place to stay, but very loud!!! During night, to close to party venues, we were for doctors visits, we brought it to there attention we had people with the doors open to there room and drinking beer, from 12:30 to 4:30 in the morning . We went to front desk as well other people staying there. They said Nothing they can do. They never offered to make it right. Other than ,leave my phone number , never received a phone call.

Really excellent breakfasts - they haven't used covid as an excuse to stop serving! Very tired that so many hotels are using this as a reason for bad service. Very nice staff with excellent management.

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. Sophia is incredibly helpful and generous, she helped me and my wife with my transport airport-hotel. i'm Russian and this is what makes Mexico so famous around the world your people always so kind and happy all the time. One of the nicest places we stayed in the four weeks that I've been travelling for work Thanks for making our visit that much better.

A Very comfortable hotel with helpful reception staff. There are some computers and printers for guest use. The breakfast is pretty basic but good enough for what the hotel is. The rooms are quiet, big and comfortable. Small gym.

Food is always excellent and staff responsive. Huge buffet breakfast and substantial social hour food and drink in the evening. Walking distance to large mall with theater, many options in English with subtitles in Spanish.

The only emergency staircase was obstructed with boxes, cleaning equipment, and other items every time we used the stairs. It is a death trap. We notified reception/manager three different times to no avail. They would not clear it. The manager just said, "Thank you for your interest," and didn't have the stairs cleared.

Really nice almost new hotel. Clean rooms and excellent service with full breakfast included and free drinks happy hour a the bar! Would recommend to family and friends. I'm sure we will be back every time we visit Chihuahua!