Charlevoix Inn & Suites SureStay Collection Hotel by Best Western, Charlevoix

Great dog courtyard. Easy access. Easy check in/out. Nice pool area (hot tub a little too cool.) Rooms a bit worn, but very clean. Our special requests honored (visually impaired husband and Leader Dog, so we wanted a first floor room near an exit). Great breakfast variety. Free coffee/tea/cocoa available 24/7. WiFi, microwave, fridge, TV with movie channels all worked well.

I enjoyed staying in this clean and tidy hotel while skiing at nearby hills. The room I was in was simple but it had everything I needed. I was also working online during the day and the wifi had no problems.

I had surgery scheduled in Charlevoix and had to be at the hospital at 6 am. Charlevoix Inns and Suites advertised as pet friendly and I have a Service Dog. We booked a Queen room. When we got there and to the room we were surprised to find a full size bed in a tiny room. When we asked at the desk the staff tried to tell us that Queen beefs were different size for motels. This was an out right lie. The room is clean, but extremely small. The bathroom being barley 3 feet wide with a pocket door. The room itself was about 15 ft by 12 foot with an Amour, desk with a tore up chair Microwave and refrigerator. I would not recommend, and never will stay here again.

While attending a family wedding, stayed in a room with no closet and an armoire that could only hang shirts, no room for my wife's dress. Phone was not working and they couldn't provide any wake up call till maintenance was available sometime in the next day. Pricey for the facilities provided.

Jamie Hansen, Owner at Charlevoix Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Stayed at 3 Best Western's on this trip to Michigan. The food is predictable and, well, a little disappointing for people who are healthy eaters. HERE the hard boiled eggs were gone, we came late. But we asked and they were refilled (yay!). But other choices were all suger or even worse, high fructose corn syrup laden. The service people where very friendly and helpful so no issues with them. Its just the choices. You did have no sugar oatmeal but NO toppings ;-( Rooms are small but clean and as long as we didn't get a pet room (first one they gave us), it was clean and smelled fine.

Room was not updated but clean & furnished w/fridge & microwave. "View" was paid for but a strain to see! In other words the "with view" price point was a stretch. Think I would look around for my options before returning

First, there are no suites. The property is poor condition. The "lake view" is maybe a sliver of the lake from only a select number of rooms. Worst of all, the management is corrupt. We have now been charged three times and were forced to dispute multiple back charges. CORRUPT

Jamie Hansen, Owner at Charlevoix Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

My husband booked on Bookings.com. He didn't read the reviews on TripAdvisor. We stayed the night on our way back home from Beaver Island. Did the Mushroom House tour. NO VIEW- Bookings claimed that the hotel had a view. The only view is out on the back lawn where there are some cheap white plastic tables with no shade. Our room didn't have a view. None of the odd numbered rooms have one-just the parking lot. Some even numbered ones have a tiny sliver of a view. ROOM- The room was small with the sink in the room. The toilet/shower room was teeny. The toilet backed up in room 231. The door looked damaged and there was no extra hinge closure which was off the door completely. The alarm went off at 6 am. BREAKFAST- The breakfast was not to my liking for $229. (Inflated rate due to the Venetian Festival.) CLEANLINESS - OK. Seems clean enough. LOCATION- About a mile from town so you have to drive in. Thankfully we were only staying one night. Sorry we didn't just do our tour and get on the road back home since it wasn't a relaxing stay.

I booked a queen room with a view. The first room we were given overlooked the parking lot. So I went back to the front desk. The clerk said Booking.com has the wrong information. And it said a view, not a view of what. So you got a view of the parking lot this time. She said because I was a disgruntled customer she would change rooms. The second room, also has no view. Well unless you move to the far right side of the window and see a little gap between the trees. Actually I can't believe any of the rooms have view in July.

Great personal experience for my wife and I. The friendliness and desire to make our stay enjoyable was obvious. Nice room, nice view of Lake Charlevoix, nice breakfast, nice people, good rates (October, so non-peak season). An hour away from Traverse City, an hour away from Mackinaw Bridge. 20 minutes from Petoskey (1/2 hour ? from start of Tunnel of Trees North of Petoskey) . Will definitely stay here again whenever we're in the area. Really enjoyed the trip. Thank you, Jeremy, for making our trip so memorable.