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Best Western Plus Hotel Burlington, Burlington

770 Huffman Mill Road, 27215-5125, Burlington, United States - Vedi su una mappa
Best Western Plus Burlington - Facciata dell'albergo Il Best Western Plus Burlington è situato nel centro di Burlington. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto al Best Western Plus® Burlington!Meriti di soggiornare in un hotel che si trovi a pochi minuti dalla Elon University: è esattamente quello che offre il nostro hotel di Burlington, North Carolina. Gli studenti, le loro famiglie, i docenti e il personale dell'università considerano il nostro hotel di Burlington la loro seconda casa. Che tu sia in città per assistere a una cerimonia di laurea o per insegnare durante un unico semestre, da noi ti sentirai come a casa. Il nostro hotel della Alamance County si trova in un'ottima posizione, vicino a molti dei luoghi migliori in cui organizzare ricevimenti nuziali, nonché allo Springwood Park, che ospita partite di calcio, softball e baseball. Qualunque sia il motivo per cui sei in città, permettici di rendere migliore il tuo soggiorno. Il Best Western Burlington si trova a una breve distanza di auto dai luoghi in cui si svolge il festival dei caroselli di Burlington, la meta perfetta per una gita in famiglia. Nelle vicinanze dell'hotel si svolgono il mercato internazionale di mobili di High Point e l'annuale Market America International Convention. Gli eventi annuali e una posizione imbattibile sono solo due delle ragioni per cui così tanti ospiti decidono di soggiornare nel nostro hotel di Burlington. Molti visitatori soggiornano nel nostro hotel di Burlington per via della sua vicinanza alle aziende vinicole, ai campi da golf e ai centri commerciali della zona, come il Tanger Outlets e l'Alamance Crossing. Il nostro ristorante, il Grill 584, serve piatti deliziosi: non dovrai allontanarti dall'hotel per gustare un ottimo pasto. Ma nei dintorni ci sono molti altri fantastici ristoranti, se vuoi assaggiare tutti i giorni piatti diversi. Anche l'Alamance Regional Medical Center si trova vicino all'hotel: i pazienti, le loro famiglie e il personale medico in trasferta potranno raggiungerlo con facilità. Anche i viaggiatori che sono in città per fare affari con la LabCorp, la Sandvik, la Glen Raven Inc. e la National Agent Alliance adorano le camere tranquille e spaziose del nostro hotel di Burlington. Nella nostra struttura potrai occuparti con facilità dei tuoi affari, grazie alle nostre ampie camere, alle nostre lenzuola di lusso e al miglior servizio clienti in città. Come possiamo rendere più piacevole il tuo soggiorno? Non hai che da chiedere: siamo l'hotel più ospitale di tutta la città. Prenota subito un soggiorno rilassante al Best Western Plus Burlington!

Best Western Plus

Hotel Burlington

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2019
Basato sul parere di 543 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
313
Molto buono
160
Nella media
45
Scarso
15
Pessimo
10
CONSULTARE I PARERI SU
Affari Affari
121
Business Business
78
Da solo Da solo
30
Di coppia Di coppia
47
In coppia In coppia
75
In famiglia In famiglia
261
Viaggio con amici Viaggio con amici
29
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Best Western are the BEST"

5
User 05/10/2019

Stop-over for one night. Place was beautiful. Wish I could have stayed longer. I loved the restaurant within and they had live guitarist playing. Lights outside in trees and fountain. Was nice. Actually a wedding rehearsal was going on. Lovely setting.

"Great value"

4
Stomy14, York, Pennsylvania 04/10/2019

We stayed here for the first time when visiting our son, a student at Elon. This was a great value. The hotel is older and doesn't look all that inviting from the outside but we found it surprisingly nice. Always able to find parking. Only 2 floors high. Elevators fast & always available. Rooms were clean & decor was very nice. Beds were double instead of queen but that allowed ample room for appropriate furniture like a desk, table, chair, entertainment piece with nice sized refrig & drawers, & closet. The bathroom is a little tight w/ small doorway (due to age of hotel) if 2 are trying to get ready at the same time but there is a full length mirror outside of the bathroom & room has surprisingly good lighting. Bathroom also has good counter-space. Staff is friendly & does a nice job keeping it clean & well maintained. There r coin operated washer/dryers available, a beautiful outdoor, covered courtyard area with tables & outdoor pool. The attached restaurant, Grill 584, is a definite bonus...great food & ambiance and a large bar. Hotel has a great location. Easy access to route 40, close proximity to Elon University, & lots of restaurants & shopping right there on Huffman. The biggest negative was that our room smelled a little musty after being closed up for awhile. Great price! Most of the hotels raise their prices a lot for Elon events & well in advance. We got a great rate here & I would definitely stay here again. It met our needs.

"Totally refreshing"

5
User 30/09/2019

We had the most lovely and relaxing stay. We had a delicious breakfast with the best coffee ever in a hotel. The lounge was welcoming. Dinner was lots of fun and had live music! The room was clean and spacious.

"great hotel"

4
genej0hns0n, Easley, South Carolina 11/09/2019

I enjoy best westerns very much most of the time everything is top notch, I only had a few tiny issues this time... shower head didn't work properly and there were no paintings on the walls, but other than that I was very comfortable.

"Running Away From Dorian"

5
Don R, Hampton, United States 07/09/2019

We have stayed here in the past, and when it came time to evacuate coastal North Carolina because of Hurricane Dorian this hotel was our refuge of choice. The staff is always friendly and helpful. The property and rooms are always clean.

"Quick, last minute overnight stay while travelling"

4
Teanessa A, Pembroke, Virginia 03/09/2019

We didn't arrive to the hotel until nearly 1:30 am after calling to confirm that they had a room available. Luckily they did, and we didn't have to sleep in the car at the rest stop. The room must have been the last they had, as we were put at the very end of the first hall, which felt like we were being sent to the basement, because we had to walk down this long hallway the sloped downward. The room was neat and clean, although lighting was a bit dim. The room AC would make the squeaky sound every time the compressor kicked on, which was irritating but we eventually fell off to sleep. I missed breakfast, but hubby said it was okay, just a basic continental breakfast.

"Efficient and Affordable"

4
User 08/08/2019

The staff is very helpful, the food is very good and the hotel is very well maintained. Rooms are spacious and very clean. Parking is plentiful and the receptionist gives exceptional directions on where to park to gain easy access to your room.

"The Best Western Plus in Burlington - a pleasant surprise"

4
charleskJ7874BQ, Baltimore, Maryland 06/08/2019

Aside from a slight odor in the room at check-in (similar to deoderizer used on carpet), which quickly went away, this was a little gem. The Greensboro hotels were busy, and this was accessible and affordable, with a great room, and amenities. The pool area was gorgeous, and we regretted not having time to relax there. This has been my second good experience with Best Western this year. The free buffet breakfast was free. Not great, but not awful.

"Delicious hot breakfast and reasonable room price"

5
User 05/08/2019

The Best Western is located near lots of restaurants and they have a restaurant on site! The hotel was very clean, in great condition, and offered a hot full breakfast included with hotel stay. The front desk staff were friendly, helpful and went out of their way to make sure our family reunion was a success!

"Impressed"

4
User 15/07/2019

Initially when walking into the hotel, I was like ummmm. When I got to the room it was clean and outside by the pool was gorgeous!! Nice big overhead fans to keep you cool, eventhough it was extremely hot outside.

"You will NOT get all your $ back if you cancel "

1
WinstonSalem_NCLori, Winston Salem, North Carolina 19/06/2019

I just made an online reservation here today in which it said I could cancel and get a refund. I realized after I'd made the reservation that I would have to cancel it. I promptly canceled the online reservation expecting a full refund until I realized there's a $9.99 reservation fee. I travel frequently for business and I've never seen this before. Please be warned that if you cancel your reservation expecting a full refund, this property will keep a $9.99 fee. Unscrupulous business practices in my opinion.

Keith C, Manager at Best Western Plus Burlington, responded to this review
Dear WinstonSalem_NCLori, I would like to apologize on behalf of our hotel for the confusion concerning your reservation. Reservation fees are typically a third party online booking situation which the hotel itself has no control over. We do not issue cancelation fees. Truly,

"Burlington, NC"

5
MButchG, Lees Summit, United States 18/06/2019

This property was quite a surprising find! The attached restaurant had quite a variety, although it was more expensive than many. The room was typical, but modern and clean. The lobby area had some nice sofas and easy chairs for conversations. The hot breakfast and pool area looked nice, but we didn't take advantage of either. Overall, it was a nice property, and if my travels take me this way again,I'll seek it out.

"GOT LICE FROM THIS HOTEL"

1
User 11/06/2019

this hotel was disgusting. I stayed here with a sports team and one of my teammates had to change rooms because of the pungent smell of smoke, despite the room being smoke free. The rooms were kept at a sweltering 80+ degrees and the front desk people were rude. To finish it off, I got lice from the hotel (I knew the sheets and pillows looked sketchy) and have been struggling to get rid of them ever since. This was the worst hotel I've ever stayed at.

BestWesternHotels, Corporate at Best Western Plus Burlington, responded to this review
Best Western International, Inc. (“BWI”) takes the safety and comfort of guests very seriously and expects its member hotels to do so as well and to also provide a clean and well-maintained property.  BWI has reviewed your comments regarding your stay at the Best Western Plus Burlington. Please understand that Best Western member hotels, including the Best Western Plus Burlington, are independently owned and operated and are solely responsible for the day-to-day operations of the hotels.  Notwithstanding that BWI does not exercise day-to-day control over the operations of the Best Western Plus Burlington, we will ensure that your comments are provided to a member of the Best Western Plus Burlington management team.

"Elon university graduation weekend"

5
Kkbderaf5, Goldens Bridge, New York 04/06/2019

Dealing with David, in January 2019, to reserve rooms for son's graduation was very easy. Great communicator by phone and email. . We booked 6 rooms and had no issues. Hotel is clean and easy drive to campus. Nice restaurant grill 584 right at hotel for dinner. Breakfast each morning. Nice pool and outdoor area.

"rating"

4
joyjam8, ft washington 25/05/2019

excellent except for the bathroom cleanest front desk clerk extremly helpful hotel is very beautiful location close to everything you need shopping and eatery very convient to everything have stayed here many times with my family members

"Not very clean, but accommodating"

2
User 23/05/2019

I arrived and the room seemed somewhat clean. When I returned at night after being out all day, my bed had just been tossed together, pillows thrown on the bed, shampoo not replenished and empty ones left in the bath, the tub takes over 30 min to drain and there was a big ugly black bug crawling around the room at night. I told the front desk and they moved me to a room next door that had been cleaned better. It's also easy to hear neighbors and when people walk in the halls.

Keith C, Director of Operations at Best Western Plus Burlington, responded to this review
Dear NTWB, Please accept my apology for the problems you experienced during your recent stay with us. Our family at Best Western Plus Burlington, NC always strives to provide an exceptional experience for all of our guests. Unfortunately sometimes we fall short of that goal. We have addressed your comments with each member involved and will try to use this experience to continue to improve. We do hope that you will consider coming back to see us! Truly,

"Excellent Hotel"

4
DHS1818, Charlotte, North Carolina 22/05/2019

I liked a lot this Hotel. The attendant was very kind with us. The room is big, the shower is great, the bed is very good, the pillows, the towels, everything good. The room also has TV, fridge, microwave, hairdryer. The restaurant 581 is very good and they bring to the room until 9pm. The breakfast is very good too and is for free. One night cost $140,00 I highly recommended this hotel, very good.

"Better hotels in the area"

3
K2770DRjosephc, Garden City, New York 20/05/2019

Hotel is average at best. Rooms are clean but old. Rate on line was substantially lower than when I walked in, so I had to stand at the front desk and make my reservation on line in order to get the lower rate. Would make a lot more sense for the front desk associate to be able to match the on line price.

"Great Customer Service !!!!"

5
User 24/04/2019

Checked in on a Tuesday, went to extend my stay Friday , was told they were booked solid. Joyce , the manager , kept up with the cancellations and made sure I was able to stay there , not through one weekend but two.Great staff , nice rooms , very welcoming .

DavidG15400, General Manager at Best Western Plus Burlington, responded to this review
Thank you for the review. Glad you had a great experience during your stay with us! Please come again when you are in the area.

"Outstanding service"

5
V5873CLwilliamb, Fredericksburg, Virginia 10/04/2019

This was 1 of the best nights / hotel stay we've had in the last year of travel. The staff was excellent especially the hotel receptionist. She had a great personality and was very helpful in pointing out surrounding places to eat and shop

"Great place for a good nights rest"

5
Freedom15159057178, Moore, Oklahoma 24/03/2019

I stay at this hotel frequently when I travel back home and have seen it go through multiple renovations and upgrades. It now feels very high quality and upscale when you walk inside, it is clean, and the staff are friendly and helpful. This is my go to hotel in Burlington when I don't have my dogs with me. I use the Drury when I have the dogs.

DavidG15400, General Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Glad you had a pleasurable experience. Please visit us again!

"3 1/2 Stars - Decent Motel"

3
njblonde, Lacey Township, New Jersey 11/03/2019

Stopped there on the way to GA and on the way back. The first time we were there the shower was very difficult to use - hard to turn on and then either too hot or freezing - room was clean and beds comfortable. The front desk staff was friendly but very rude staff employee where you have breakfast in the morning - was very rude to my husband when he simply asked if they had any regular milk for coffee. The second time the room was clean again but tv turned on 3 times in the middle of the nite waking us and there were no toiletries in bathroom. The motel itself is nice and great outdoor pool patio area

"excellent service"

5
ravenray30, Louisville, Kentucky 04/03/2019

Stayed here when attending a Duke basketball game.whole staff was excellent from check in to checkout.Breakfast was very good both days.This hotel was an excellent value.would definitely stay here again.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Glad you had an enjoyable experience! Come back again.

"Very nice Best Western"

4
Darleen B, Delaware 02/03/2019

I don't usually stay at Best Western Hotels, but this one was convenient for us, so we gave it a try. Very well kept property. It is older, but kept very clean. Our room was large and comfortable. It was right along the inside courtyard, so we did hear some of that noise, other than that, it was quiet. I really liked the restaurant adjoining it - great place for dinner. Staff was very pleasant and helpful.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for the survey. Please come again when you are in the area!

"Nice place"

4
WxmanMD, Venice, Florida 01/03/2019

Good place outside of Durham, breakfast was good but not up to standards by other hotels like Hilton, rooms were noisy near the elevator, only stayed one night, Rooms were clean and spacious and had a mini frig

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Looking forward to your next visit!

"Convenient and a great value"

4
bmatda, Bristol, Virginia 24/02/2019

In town to tour Elon I got this hotel through a Priceline Express deal. I got 2 rooms, one for myself and one for teenage daughter. Even though I didn't request it, the lady at the front desk put us in adjoining rooms. Both rooms had 2 double beds, microwave, refrigerator, and coffee maker. Everything was clean, even the appliances, which I'm sometimes skeptical of. We were at the back of the building, so no road noise. The beds were comfortable with plenty of pillows. The bathrooms were also well stocked with towels. The hotel has a very nice restaurant that was busy on a Friday night. We didn't eat there, but it looked like it would be a good place to have dinner There is a complimentary breakfast buffet in the mornings, with lots of choices. Eggs, biscuits, sausage gravy, hash browns, 2 different kinds of sausage, plus you could make your own waffles. Plus pastries, bagels, juices, milk, toast, coffee. All of the food and beverages we tried were fresh, and the dining area kept clean. There were only 2 minor things that made me give 4 stars out of 5. The layout of the hotel is weird. You can't get through the lobby or restaurant area to the rooms. You must go outside and in through one of 2 doors. It was pouring the rain the whole time so getting in and out meant getting wet. The other thing was water pressure and the shower/tub faucet in the bathroom. I worked with the faucet to try to get the best water pressure and never could get a good shower spray. It wasn't the worst ever, but it seems the fixtures for the tub need to be replaced as they were out of date and there was discoloration that looked like mold. (I don't think it was mold, but it didn't look good at all.) All in all, it was a very good experience and if our child decides to attend Elon we will stay again. It is very convenient to the University plus plenty of restaurants or shopping.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Good day! Thank you for your survey and glad your stay was a pleasant one! Sorry for any inconveniences during your time with us! However, you actually can get from your room to the lobby. All the rooms are inside entrance and you can get from one area to another without going outside. Thank you for letting us know about the water pressure and the condition of the fixtures. We will review your concerns with all involved. We look forward in serving you in the future!

"Best Western Plus is a Plus!"

5
User 20/02/2019

My husband and I really enjoy this hotel and usually stay at BW Plus on our Wedding Anniversary! We enjoy all that it has to offer! We really enjoy the restaurant next door. Everything is so nice and cozy and has the large hotel look but a very small & quaint feel!

"Visiting Elon"

5
22colleenmc, Mattapoisett, Massachusetts 18/02/2019

Great stay! Very courteous front desk personnel. Unfortunately, the restaurant in the hotel is closed on Sundays so we went to a great Italian restaurant called Sal's on the recommendation of the front desk. It was delicious with great service.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Glad you had an enjoyable experience.

"Great Stay!!"

4
User 13/02/2019

Clean, quiet room with pleasant and attentive staff. Had dinner in the restaurant-food was amazing!! Hot breakfast in the morning with healthy options! Definitely recommend!! I will be staying here again!

"Close to Everything"

5
1kosmodog, Shallotte, North Carolina 25/01/2019

Our go to place to stay while visiting our daughter at Elon. Close to food shopping and I40. Great restaurant on site. If you join BW Plus Rewards you can get really great deals on rooms. Front desk staff is always nice and check in and out is a breeze. Best value in the area!!!

"better than its looks!"

5
User 23/12/2018

The staff are really nice and friendly- and that is every one of them! we were travelling all day and wanted to just relax when we got there. found out the restaurant was there so we went in. what a GREAT meal and wonderful service. we ordered and were served quickly. this is really something because this was a Christmas weekend with all the parties scheduled here. I hope to visit here again!

"Great Hotel in Burlington"

5
Donald R, Hampton, United States 15/12/2018

This is a very clean and well maintained hotel. The staff was friendly and helpful. Coffee was always available and fresh in the Lobby. In room internet worked great and the fitness room has good equipment and is available 24 hrs. Well stay here again when ever we're in the Burlington area.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Glad you had a wonderful experience. Look forward to your next visit.

"Nice Courtyard"

4
munster1902, Apex, North Carolina 11/12/2018

We spent a night at the Best Western in Burlington after a Christmas Party. The room was great. The hotel appearance and staff were wonderful. Breakfast in the morning was wonderful, lots of items, eggs, sausage, biscuits, oatmeal, hot waffles, Danish, bagels, toast. Really great way to start the day.

"Nice place"

5
User 13/11/2018

Regarding the hotel appearance and personnel we were OK with all. The real surprise was the restaurant. This is a really classy place. We were treated like royalty, the food was excellent, and the prices were very fair. I would highly recommend this place to anyone in the area even just to sample the bar and restaurant.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Glad you had a wonderful experience. Look forward to seeing you again!

"A "Best" kept secret, pun intended!"

4
Coastal34303871915, Waldorf, Maryland 05/11/2018

Great place! Great staff! Phenomenal pool-side courtyard (seasonal). Great value. Easy access off of I-85/40! Have stayed here many times throughout the years. Several Family reunions held there. Give it a try!

"Disappointed"

2
User 27/10/2018

I would not return to this hotel. The outside and lobby looked fine. The pics online were great. The room inside, though, looked run down. Called the front desk three times (4 am, 7 am and a few minutes afterwards, on the outside line) and let the phone ring 7-10 times. It was not answered. The heater in my room ran cold though it was on continuous at 73. I will say the bed was made up nicely with the pillows and the towel art was lovely.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Dear Snailmailpal, Please accept my apology for the problems you experienced during your recent stay with us! We do try to always meet or exceed all of our guests expectations and I do apologize that we did not meet yours. Thank you for letting us know. We will review your concerns with all involved and do hope you will consider coming back to see us. Sincerely..

"Very Cozy"

4
cathylynnk2017, Edmonton, Canada 09/10/2018

My husband and I stayed here for 3 nights while he attended a business meeting. The room was very clean, comfortable and quiet. The rooms look over an outdoor courtyard pool. Lots of area to sit outside and enjoy the night air and you can stay out of the rain. The 5.8.4 restaurant on site catered the business dinner and the food was spectacular! Definitely would recommend this hotel.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Glad you enjoyed your experience. Please come stay with us again when you are back in the area.

"Another Great Stay"

5
1kosmodog, Shallotte, North Carolina 08/10/2018

We love staying at BW Plus. Great staff and Hotel in a great location. Our daughter is a student at Elon and this is our preferred place to stay when we visit her. We tried the restaurant for the first time and it is Very GOOD.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Glad you had a wonderful experience. Look forward to seeing you on your next visit!

"Good Choice for Elon Families"

4
gaylemama, Denver, Colorado 03/10/2018

We stayed at this hotel recently for Family Week-end at Elon University. For the price, hotel level, and limited options in the area, this is a great option. Rooms were clean, staff friendly and helpful and close to Elon. We also thought it was an added bonus to have a restaurant/bar in the hotel. Would stay here again and recommend for other Elon families.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Great you had a nice experience. Please come back to visit when you are back in the area.

"Interesting Layout"

4
jmbc04, Hudson River Valley, New York 02/10/2018

The hotel layout is interesting in that it resembles the letter C--there are rooms in the front of the hotel and back and in the middle is a lovely pool and courtyard area as well as a spacious breakfast room. Location is very convenient and the restaurant attached to the hotel is even better than the hotel. Our room faced the busy road and the walls were paper thin-I could hear everything that was going on in the room next door. The shower and tub were a bit worn but I liked that they had extra towels available. Check in and out out was efficient though I was not recognized as a BW rewards member. The bathroom is smaller than most and there was no towel rack close to the shower (they need to install one over the toilet). I am giving it an extra star for its location and the fact that they were not greedy like other area hotels and significantly increase their rates during Elon's parent weekend. I would recommend requesting a room further away from the main road.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for your comments. We do always try to meet or exceed all of our guests expectations. Thank you for letting us know.

"Saturday night"

5
Chris P, Belleville, Canada 02/10/2018

We were at this hotel one weekend night. It was a great room and stay! The buffet breakfast was full of variety eg. lots of fresh fruit, breads, hot items (eg. eggs), yoghurt, cereal selections etc. Also, plates, bowls and cutlery were not "throw away" ie. they were "real". This is better than most hotels, that use all throw away plates etc. The staff at reception and breakfast room, were friendly and helpful.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Look forward to your next visit!

"Great experience"

5
User 02/10/2018

Not only was the room a great value, the staff friendly and helpful, the free breakfast extensive, and the location perfect, the restaurant was absolutely outstanding. We arrived late, and were greeted with smiles and quick service. The food and wine selections were wonderful. Five stars all the way!

DavidG15400, General Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Glad you had a wonderful experience. Look forward to your next visit!

"Great customer service and all around hotel!"

4
User 01/10/2018

I am very pleased with the level of service, the comfort, and the amenities at the Best Western Burlington. They go out of their way to make you feel comfortable and provide a helpful level of service. The rooms are clean, beds comfortable, the breakfast is great, and the location is excellent.

DavidG15400, Guest Relations Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! We are glad you enjoyed your stay! Please come back again next time you are in the area.

"Great value"

5
User 22/09/2018

Best Western was a comfortable, clean hotel. Great breakfast, internet, fitness room, pool and other amenities. There is a Walmart across the street in case you forgot anything and I would stay there again.

"Good lodging"

4
thorpey63, Portsmouth, United Kingdom 31/08/2018

Stayed a couple of nights while visiting the area. Easy to find right off the interstate. Hotel was clean and comfy. Staff very helpful and professional. Good selection on breakfast buffet. Would stay here again.

"Tired hotel in need of help."

2
David S, Boston, Ma 27/08/2018

Do you know of a restaurant is just really tired? Serving the same food (on the same plates, by the same wait staff) for the past 50 years? You know, the one that still has the original carpeting from when the building was built in the 1950's? That's what we have here - except it's a hotel. Pretty gross decor (sorry hotel staff, it's not personal, it's your decor, not you!) and bedding, and the worst mattress I have slept on in sooo many years. We stayed at the Hyatt Place in Durham the night before, and it was night and day. It's too bad because the Best Western is in a great location... but it's just not nice. Breakfast was pretty lousy too.

Keith C, Director of Operations at Best Western Plus Burlington, responded to this review
Dear David S, Please accept my apology for the problems you experienced during your recent stay with us! We do try to always meet or exceed all of our guests expectations and I do apologize that we did not meet yours. Thank you for letting us know. We will review your concerns with all involved and do hope you will consider coming back to see us. Truly

"Xxxx"

5
fallen0319, Aurora, Colorado 13/08/2018

We got here on August 12, 2018 around shift change so both ladies were very helpful. I always prefer a first floor room because of my bad back. They got everything straight and really went out of their way to help. This is my second Best Western Plus to stay in in three weeks and I highly recommend them. Great job from everyone here!

David G, General Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! We look forward to your next visit.

"Awesome Hotel"

5
414don, Cape Girardeau, Missouri 23/07/2018

This is one of the best, Best Western Hotels. The staff is always friendly and are able to help you quickly. The rooms are very clean, well stocked very good breakfast, pool is clean with a huge outdoor patio.

"Tournament overnight"

4
pearleizumi, charlotte, nc 01/07/2018

Last minute decision to stay overnight. Hotel price was reasonable ($127) for a Saturday. Hotel was clean, bed was small, but comfortable. Pillows are awful. Complimentary breakfast was pretty good. Would stay again.

"Road Trip Best Western stay"

5
gunfighter7, Atlanta, Georgia 04/06/2018

This afforded me the best value for my money , Hotel pool area was beautiful,landscaping was beautiful the location was easy to access from the highway to the location was 5 mins tops, also lots of eating shopping area close by, lots of gas stations close by , best bang for your buck, highly recommended

"Travel"

5
HawksAffair, New Bern, North Carolina 13/05/2018

We truly enjoyed our stay. Room was clean and very comfortable. Staff friendly, professional and helpful. Restaurant and lounge were great. Food was outstanding drinks were excellent. Barmaid was outstanding. Will definitely stay again on our next trip later this month.

"Great Hotel"

5
melnshn0321, Mount Pleasant, North Carolina 10/05/2018

Not sure about the bad reviews but I had a great time at this hotel. Everything was nice and clean and the lady at the front desk was very welcoming! I wish I could remember her name.. she was so great to me from just checking in to running into me in the halls. She made me feel right at home. I loved that this hotel offered a hot breakfast as well as other breakfast items such as bagels, cereals and muffins. Don't forget about room service from Grill 584. I didn't use the room service but it is available and I did order a cheeseburger which was the best. I especially loved the courtyard! I thought it was so beautiful. I can't say enough great things about this hotel. There is a small gym and guest washing machine and dryer. Plenty of outside access doors to come in so you won't have to walk a mile to your room. If I'm ever in Burlington again, this is definitely where I will stay.

"Best Western Plus"

2
Wendy F, Lorton, United States 09/05/2018

For being Plus I thought it would be better than low end hotel. But I was wrong. First room they gave me was not even cleaned from prior visitor. Poor tub/shower faucet did not work right. Noise from people just standing in the hallway late at night talking.

Keith C, Director of Operations at Best Western Plus Burlington, responded to this review
Dear Best Western Guest, Please accept my apology for the problems you experienced during your recent stay with us! We do always try to meet or exceed all of our guests expectations. Unfortunately it looks like we do not meet those expectations this time. I do hope that you will consider coming back to see us and giving us another chance. Truly,

"April 2018"

5
User 27/04/2018

Customer Service exceeded expectations. Wow it was amazing that The Desk Professional came up to my room and saw the stained extra bed and immediately came back and assisted me in changing the linen. We prepared the bed for my sister stay with me that night. Thank you.

"Good for the price "

3
User 23/04/2018

Pool area is gorgeous! We arrived at 257 and our room was not ready...check in is at 3. They did put us in another room after about 10 mins because I had a fussy baby. SMALL bathroom. Breakfast buffet was good.

"Pleasant Surprise."

3
Sugah-n-Pops, Hope Mills, North Carolina 08/04/2018

I normally do not stay at Best Western hotels, so this one was a pleasant surprise. It had a nice restaurant in the lobby and although I did not eat there, it was convenient if needed. The staff (Sonya especially) were friendly and helpful. I would stay here again.

"Perfect one-night-stop when travelling the interstate"

5
Lonesome_Sparrow, Stuttgart, Germany 27/03/2018

When travelling from the Atlantic Coast to a destination more inland I was looking for a convenient place to spend one night. This hotel came to my attention. It's located perfectly, close to I40. Also, lots of restaurants and shopping opportunities are nearby. In the hotel everything was very clean and the people I came in contact with were very friendly.

"Pre-Christmas Holiday"

5
OceanCondoMike, Myrtle Beach 03/03/2018

Since I could not spend Christmas with my Grand Kids, I rented two rooms for two days at BW Burlington. It is convenient to the local mall and many restaurants. I took them shopping and to the movie at the mall and took one full day at the NC Zoo which is about 35-40 minutes away. BW Burlington is clearly an excellent value for the money!

"Nice place,great value,located near almost everything and Wal-Mart too."

5
J4theRoad, Atlanta, Georgia 11/02/2018

I almost don't want to recommend this location for fear of it becoming overbooked. The hotel, staff and breakfast are wonders, especially for the price. It's across the street from Wal-Mart, Applebee, Bojangle, McDonald's and more. It also has an on-site restaurant that is always.

"Good stay for the price"

4
jph22288, Charlotte, North Carolina 21/01/2018

I stayed here while I was in town for my friends wedding. I was impressed with the facilities given the reasonable price. The hotel was clean throughout the common areas and the room. There are some good perks included. They have complimentary coffee/tea and a very good breakfast buffet that is included. Not your typical continental breakfast. The room was nice for the price. By no means was it fancy but it was a nice place to stay. Would definitely recommend staying here if you're in Burlington.

"Marvelous time"

5
Judith C, NYC 09/01/2018

We enjoyed our stay. Accommodations very good. Staff was efficient and pleasant. Complimentary breakfast selection wide range. The restaurant on premises has a good menu. Ate early so missed live band.

"Good Business and Leisure Hotel"

5
richardmG836IF, Stanley, NC, United States 06/01/2018

Spacious, clean rooms. Has both work and sitting tables. Pair of USB charging ports on night stand. Indoor room access. Well landscaped facility. Beautiful and spacious pool area with large covered patio with ceiling fans, tables and chairs, fountain, barbeque grills and stage area. Security is excellent. Adjoining restaurant has good atmosphere and food is good.

"Has Potential-Falls Short"

3
Douglas C, Greenville, United States 04/01/2018

This is a very large hotel in downtown Burlington, NC. It is recently remodeled and compares favorably with a Comfort Inn or an older Holiday Inn Express. Drawbacks include: only one elevator for a huge property, long walking distances including stairs to get to most rooms, loud old HVAC systems with the fan running constantly, paper thin walls and with mostly large contractor vehicles and busses in the parking lot. Another consideration is that they're a venue hotel for weddings and conferences. Over the weekends you'll get some smells and cussing going on. The good news is the staff is friendly and the breakfast is better than most in the average hotel category. But, you can do better.

"VERY Best Western Plus !"

5
Laura R, Boston, Massachusetts 04/01/2018

We were visiting family member who goes to college at Elon. The stay was very comfortable. Clean Rooms , Hotel was very well kept, lobby area, hallways, dining area. There was a beautiful outdoor area overlooking the pool, tastefully decorated with Christmas decor. Breakfast was amazing! Glad we stayed here, felt cozy like home.

"My Best Western Plus Experience"

5
A576NTvalerieh, Pickerington, United States 28/12/2017

My week's stay here was very pleasant. I was there on business and felt comfortable.The staff was very accommodating and friendly. The front desk staff even offered suggestions for shopping and other local amenities. The staff at breakfast always greeted people as they came in and were willing to assist you. I was impressed with the overall cleanliness of the hotel both inside and out. The hotel restaurant/Grille had great food. Good value for the rates you pay.

"Well Appointed Rooms, Well Worth the Money"

4
carolcB9137UJ, CHESTER, United States 15/12/2017

I was extremely comfortable in the room, with my only complaint being that I had do complete about three hours computer worth of work at the desk, and when the heater kicked on it was blowing straight at my head. Otherwise, the room was nice, the bed was extremely comfortable, there was no noise and the restaurant is fantastic.

"Very Impressed"

5
B3245EHalicias, Campobello, United States 09/12/2017

Beautiful inside, surprising!, Beautiful courtyard. Clean room, bed comfortable. Very surprised for the price. Will definitely stay here again when on business in this area. Next time I want to try out the restaurant.

"Beautiful Location, design & near many Eateries"

4
jocoliz, gmail.com 07/12/2017

Some very caring staffers working here make this place nice for the public. There is a smell of mildew, which is a statewide year round problem in this state. The restaurant lounge is worth trying with a fair selection of drinks & pretty good Angus sliders at a reasonable price.

"Close to Interstate"

4
Allisonspring, Asheville, North Carolina 05/12/2017

Very nice location for interstate needs. In addition, close to shopping which was a bonus for Christmas shopping on a business trip. Hotel was very clean and nice breakfast buffet. I have really enjoyed Best Westerns recently. Nice value and this location did not disappoint.

"Pleasant Surprise"

5
R1316KIdanielr, Pineville, United States 30/11/2017

I have not stayed at a BW in years. My experience was great with pleasant, friendly staff and good food and service. This BW should have a billboard on the interstate advertising the most comfortable beds in North Carolina. I slept like a baby. Awesome experience.

"Clean, friendly service, reasonably quiet & comfortable"

4
kingfather, Macon, North Carolina 26/11/2017

Stayed here over Thanksgiving to visit our son & his family. WE arrived late Thanksgiving night, and the room we requested had not been assigned away from the street noise. Calvin helped rearrange our stay for 2 nights so that we did stay where we had requested. Clean, quiet, except for some occasional street noise, comfortable beds, nice buffet breakfast---kept well supplied & clean, and easy check out. Will stay here again when we next visit our son. This hotel does give a special rate to veterans--which I much appreciate.

"Great stay"

5
robinsG6964RO, Burlington, North Carolina 20/11/2017

Clean, great location, and friendly staff all made our stay enjoyable. Rooms are nicely decorated with great privacy. Front desk staff is always courteous and respectful. Check in and check out are very simple.

"Great Hotel"

5
N7059GKsarahk, Burlington, United States 13/11/2017

I live in Burlington NC and had lots of family in town for my sisters wedding, so I chose to stay at the hotel as well. It was convenient to the church for all the festivities, the courtyard was perfect for the family to be able to gather and the hot breakfast was great.

"Stay HERE!"

5
E8363IKsamantham, Winchester, United States 11/11/2017

We stay here several times a year and we really love this place. They have great rates, an impressive breakfast buffet, great coffee, and a friendly and helpful staff! Joyce and Calvin are awesome! I definitely recommend this place!

"Only because we were at an event scheduled here..."

3
ERRTH, Savannah, Georgia 08/11/2017

This property needs updating and wouldn't be my first choice in Burlington. The staff was friendly and it is convenient but the rooms, etc. are tired at best. Our room was huge but there are now better choices in town.

"Nice"

5
traveler35691, Bloomington, Illinois 07/11/2017

Top notch stay. Stayed for a week visiting friends. All staff were very friendly and knowledgeable. Nice breakfast available to guests daily, Restaurant /bar next door very nice as well. Close to everything but nice and quite. Wonderful courtyard and pool area

"Best Western Plus a Plus for Staying Over"

5
X6193EJadriana, London, United Kingdom 01/11/2017

Stayed here for 17 days - friendly staff, comfortable and clean with airy rooms; convenient location to University and Allamance Crossing malls, and next to route I40 for visiting Greensboro and Raleigh. Would definitely be a repeat visitor.

"Clean and functional"

5
Yasmine S, Boston, Massachusetts 31/10/2017

on the outside it does not look much different than any other motel but on the inside its a welcome surprise with clean large rooms comfortable beds and great value for what you get. Breakfast room is large and well supplied.

"Don't judge a book by it's cover. "

4
HavePileWillTravel, Alexandria, Virginia 27/10/2017

Have to admit I was a tish nervous as we pulled into the hotel. It is so much better inside. Looks to be recently renovated and clean. Rooms are spacious. The bath amenities aren't what I'm used to in a “plus”—basic soap and shampoo and conditioner only. Not even any lotion. Joyce at the front desk was so sweet. Was hoping the popcorn machine in the lobby would be up and running but 2nd night and we haven't seen any popcorn yet. If we return to Elon University and stay here, I would ask for a room away from the road. Lots of road noise last night that could be heard even over the ac fan. Still very good choice for the price. Clean, safe, comfy.

"Good value, good service"

5
William H, Charlottesville, Virginia 26/10/2017

Consistently good place to stay. Personnel always pleasant. Rooms clean. Restaurant “584” one of better restaurants in Burlington. Best Western near Elon University, which is convenient for those with interests at Elon. Complimentary breakfast, hot and cold buffet.

"Topnotch Best Western"

5
Anntawny, New Creek, West Virginia 26/10/2017

My review contained all highly satisfied answer which is very unusual for any hotel. Rather deceiving from front of hotel,.but beautiful inside courtyard at back of hotel. Rooms are extremely clean and up to date decor and very nice greeting at check-in.Only one other best Western I've stayed in came up to these stands. Don't miss if your in the area!

"Loud location and no elevator"

3
User 14/10/2017

The room was clean and fairly comfortable, but the road outside is really noisy. I'm not sure if they are standard for BW, but the bed pillows were tiny. Also, the room was right next to an ice maker and some very noisy peopl loitering in the parking lot. We enjoyed the buffet and late checkout.

"Wonderful Staff - Excellent Breakfast!"

4
TNVOL13, Knoxville, Tennessee 11/10/2017

Stayed there for 2 nights. Clean and comfortable and the staff, especially front desk, was very helpful. The free breakfast was really nice, with eggs, bacon, sausage, biscuits, country gravy, as well as fruit, cereals and waffles. Dining area very large and nice. Did not use pool. I did notice that the entire hotel seemed to have had recent updates done to the interior and was accommodating to the disabled. Very conveniently located near many restaurants, and even have one on premises. Great place to stay!

"Great Budget Friendly Hotel"

5
User 26/09/2017

Great place to stay if you are on a budget. Staff was very friendly. The hotel itself is easily accessible to I-40 and very well kept inside. The courtyard is beautiful and the breakfast buffet had something for everyone. Outside pool was nice. The only thing we were hoping for was a hot tub. Beds were comfortable.

"Great Place"

5
sheiladF1000EW, jacksonville, United States 18/09/2017

I stay here every time I come to Elon for my son games or move in/out it's always nice and clean the staff is always pleasant. I don't care to stay anywhere but here when visiting. The price is very reasonable and the breakfast is on point. I come from Florida and arrive late at times, they already has my account noted as a late arrival so my room stays secure for me. If you are looking for a place to feel like you are still home when you are away Best Western Plus Burlington is the place to stay.

"Amazimg"

5
J8749ZUjosephc, Lancaster, South Carolina 13/09/2017

This was a very nice place to stay tgere is alot to do and restaurant is awsome and they have multiple meeting rooms for get togethers and a very amazing pool area staff is very nice and quick about getting u what u need

"my business trip"

5
Margaret T, Cross Hill, United States 05/09/2017

super clean room and bathroom helpful and friendly staff breakfast was good- hot and cold foods available very good variety restaurant is outstanding and very reasonable close to shopping and other restaurants

"Best Western Plus Burlington is the best!"

5
270jime, State College, PA, United States 05/09/2017

Clean. Very friendly staff. Everything I needed was available. Good selection of breakfast items. Interent had no problems. Pool and fitness center were clean and well kept. Very nice, roomy outside lounging area with covered area; even when it rained there was ample room to relax outside.

"An unexpected--and pleasurable--discovery"

5
My02CentsWorth, Beavercreek, Ohio 04/09/2017

Heading home from vacation, our truck broke--well and truly--in Burlington, NC--and unbeknownst to us, a mile from the Burlington Best Western Plus motel. It was a Sunday morning, and when the tow truck driver dropped us off, I poured out our tale of woe to the BW desk clerk. She immediately got the cleaning staff to ready up a room for us, even though it wasn't noon yet--we were in within 30 minutes, and gave us a very good rate. Ended up staying 3 nights while our truck was repaired. The BW staff couldn't have been more helpful, telling us about restaurants--and even a Wal Mart--within walking distance. Very nice place--huge covered outdoor patio and pool, perfect for relaxing while your truck is being repaired! Large breakfast area--never crowded--and very good food. there's even a restaurant in the motel--the 584--that serves excellent food. Even if you don't stay at the motel, try the restaurant. We couldn't have been happier, considering the circumstances--great place to spend three days of waiting.

"Relax the night"

5
gunnycc, Virginia Beach 03/09/2017

The front desk was very polite and within minutes we had our room key, directions to the room and were on our way. They have a restaurant that they said had great reviews, but the meals were a little pricey. We went across the street for a pizza dinner at the Mellow Mushroom. Rooms were clean.

"Experience"

5
patriciadO9011PJ, Lumberton, United States 03/09/2017

Fantastic stay very clean. Service was wonderful, sleeping quality was soft and fresh, rooms were clean the location was perfect and the rooms were with a good view. I loved the grill and the food was great. The popcorn was definitely an added amenity. The view of the lounge and pool area was a killer plus. What a nice place for a romantic getaway for a couple.

"Conveniently Located Near Elon"

4
BSolom, Chicago, Illinois 31/08/2017

Comfortable bed with nice pillows. Quiet except at night when someone talked near wall in next room. Nice breakfast with better than average eggs, biscuits and real milk for the decent coffee. Odd access to the second floor room on a wing, but they're building an elevator. Pool looked nice with flowering trees but view overlooks a warehouse. Parking was tight in the front, forcing us to park in the dark back of the building which felt unsafe at night. Conveniently located near Elon and 24-hour Walmart for late night trips.

"Move in weekend"

5
M9567OKlaural, Upper Saddle River NJ, United States 27/08/2017

Great stay. Staff was so nice. We were planning to stay at another hotel but when we stopped at this hotel and saw how pretty the lobby was and how accommodating the staff was, we canceled our other reservation.Restaurant and pool lounge area are great. Pleasantly surprised! We are hoping to return during the next four years while our son is at Elon.

"Best Western Plus - Burlington NC"

4
950stuw, Burlington, United States 27/08/2017

The staff at the front desk was excellent and loved the free breakfast in the morning. The pool area was a nice place to relax during the day or at night with a drink and the room was clean. Other than a minor issue with our refrigerator I would recommend this hotel. If you have a student going to Elon U, good place to stay since it is 10 mins from campus.

"Pretty nice experience"

4
PrincessTMH, Winston Salem, North Carolina 24/08/2017

The hotel is nice. The only difficulty I had was room preference...when booking the website instructs you to make your room preference once there. Unfortunately, some staff makes it difficult to get anything other than a double room.

"Upgrade Needed"

3
Robert P, Chesterfield, Virginia 21/08/2017

My wife and another couple were in Burlington to do some sightseeing for the weekend. Our friends made reservations in advance. I have stayed at many Best Western hotels but this one badly needs a renovation. It had an old building smell. The outdated carpet, curtains, and décor would be a start. Note that this is a two-story hotel but it does not have an elevator. The door to the hallway was smaller than the opening so at night light from the hall streamed in all around the door. We could easily hear noise from the hall. The air conditioning unit worked very well but it was noisy but not as noisy as the refrigerator. It was so loud, we had to turn it off. Despite the cosmetic deficiencies, our room was bright and clean. The room has all the usual amenities, flat screen television, refrigerator, microwave oven, iron, ironing board, etc. The front desk staff was very friendly and helpful. I think the complimentary breakfast was better than usual.

"Clean room, excellent restaurant"

3
dorr36, Burlington, North Carolina 21/08/2017

Room was clean and comfortable. Bathroom was small and pipes were loud. Overall Hotel is nice and clean. Although I did not use it, the court yard and pool area is looks nice and relaxing. The 584 Grill, is a good steak house and should be considered a must eat at.

"Always a pleasure."

5
jessiem655, Florence SC, United States 21/08/2017

I consider the Best Western Plus in Burlington the best hotel property I do business with. The staff ALWAYS go above and beyond to accommodate my employees needs. I assure you that you will be well taken care of when you stay here. I was recommended this hotel by a friend that lives in the Greensboro area. They have never let me down. I will continue to send them business because hands down they earn it.

"BEST PLACE EVER"

5
223nealj, JESUP, United States 20/08/2017

WONDERFUL STAFF, Great breakfast, Wonderful pool, Clean and friendly. Will only stay here. Close to everything you may need. Great with my kids. They have a beautiful gated and covered area for sitting outside during day and night.

"EXCELLENT"

5
monicabL9023CM, Paramus, United States 15/08/2017

can't say enough about how happy I was here! Clean, great breakfast, great pool, fitness center and wonderful staff. I'm looking forward to next year when we come back to NC for our annual convention!!

"A terrific hotel"

5
User 13/08/2017

This hotel is remarkably clean, efficient, comfortable, with a very friendly staff, capable and helpful in every way. Amanda was particularly helpful and friendly. I will always stay here when in town on business.

"The Only Choice In The Burlington NC Area!"

5
earlm6, Burlington, North Carolina 12/08/2017

If you are visiting the Burlington area this is the best place to go hands down! The price is just right and if you are a military veteran it's even better! I was there for five days during my wait period for my apartment to become available. At the front desk Taylor and Juandrell both were very helpful and professional assisting me in every way possible! I had a 1000 questions and they were ready to assist me with a 1001 answers with a smile! The cleaning staff lead my Wilma went above and beyond to assist me with everything I needed for my room and was very patient and nice to me! I really appreciated their patients due to me extending my stay at the last minute several times! BTW whoever was the lady who prepared the breakfast is awesome! The free breakfast tasted good and it was more than enough variety for whatever food you were looking for (to include vegan) There is also an awesome bar attached to the hotel that food could contest any steak, sub or wing spot in the area! I forgot to mention the pool area and outside areas, wow! This hotel is highly recommended and I would NOT stay anywhere else! What a awesome, friendly well trained staff!

"BW Plus - Burlington"

5
A7406AMjohns, Jacksonville, NC, United States 12/08/2017

Great service. All staff were friendly, courteous and professional. Willing to assist in any way possible. Breakfast was outstanding, many choices of hot or cold selections to chose from. Great Stay... I would recommend this hotel to anyone.

"Family vacation stop"

5
formersandman, Richland Center, Wisconsin 07/08/2017

We stop at this motel every time we pass this way on vacation at the beach in NC. We have never been disappointed in the motel . The beds are comfortable,double not queen, but ok. The pool is always a favorite with the grandchildren. The grounds are nicely taken care of with scrubs pruned and trimmed. It looks like fresh paint on the exterior and the rooms also look refurbished. The management and the employees must take pride in this establishment The breakfast was good and the coffee hot.

"Family stay"

4
326kenyap, Burlington, North Carolina 05/08/2017

Rooms were nice but double beds too small for four people. Most hotels have queen beds. Breakfast could have better quality food. Overall decent stay.Would stay again, but only with my spouse no kids.

"Employee problems"

2
verav658, Blue Diamond, NV, United States 23/07/2017

A beautiful motel but our visit was marred by a maid who disturbed us the next morning when we had a "Do NOT disturb" sign on the door. Then when loading our vehicle, our room keys would not let us back into the building and we had to walk all the way around the motel (a long distance) to get back inside the maid lobby. The happened twice, once to my husband, one to me. The second time I was not treated very well.

Keith C, Director of Operations at Best Western Plus Burlington, responded to this review
Dear verav658, Please accept my apology for the problems you encountered during your recent stay with us!! We do take great pride in making sure that our guests are treated as if they were a guest in our home. Unfortunately this time, it seems, we missed the mark. Thank you for letting us know and I do hope you will consider coming back to see us. Truly,

"Great Value,"

5
W5206AOthomasb, Ho-Ho-Kus, United States 23/07/2017

Refurbished rooms, comfortable, very nice pool and pool area, super value. We were in town on a college visit to Elon. This place is a gem! The staff was great. Went out and grabbed take out and had a wonderful dinner by the pool

"Convenient Location with Friendly Staff"

4
517eunicee, Woodbridge, Virginia 22/07/2017

The hotel is making noticeable changes to modernize the outside appearance of the hotel and inside structure. It's been a while since I last stayed at Best Western, and the beds are as comfortable as ever. Plus, the staff is very attentive to your needs.

"Soccer camp"

5
Lisa H, Jacksonville, North Carolina 21/07/2017

Nice continental breakfast with lots of choices. great outside patio and pool area, beds small. No elevator but only 2 floors which wasn't a problem for my family but could be for others. Restaurant was nice, don't recommend the steak. Location was awesome, lots of shopping and places to eat. Only one guest washer and dryer for entire hotel. Hotel was great for the price.

"Great LOCATION, AMAZING STAFF"

4
Valerie L, WV, United States 18/07/2017

The hotel is in a great location. Everyone we encountered was friend, happy to be at work, very helpful and smiling. The breakfast was outstanding and the staff does a great job. Best of all the eggs are real not powered. yummy! The pool was clean, inviting and refreshing. The restaurant was nice, very busy with local traffic and delicious They have comfy beds, the rooms could be more soundproofed but overall I will absolutely come back.

"Don't let the outside fool you, this place is Beautiful!"

5
KimeeVee, Asheville, North Carolina 18/07/2017

I was a little worried when I pulled up, only because I couldn't imagine the beauty I saw in the photos. Upon entering the lobby, I was very pleasantly surprised. The hotel is beautiful. The courtyard/pool area is amazing with tons of seating a gorgeous fountain and very relaxing. My room was very nice and clean, the bed could have been a little more comfortable for my taste. The staff was awesome, the breakfast very nice with a great selection. The eating area is huge, not your typical "crammed in a small space". The restaurant is closed on Sunday so I didn't get to experience it. Overall a very nice experience.

Keith C, Director of Operations at Best Western Plus Burlington, responded to this review
Dear KimeeVee, Thank you very much for your kind review! We do think that our Best Western Plus Burlington is the nicest hotel in the Burlington area and we do take great pride in treating our guests like family in our home when they arrive. I'm sorry you didn't get to experience Grill 584 while you were here! It is very popular and well know for it's steaks and seafood. Maybe next time! Thank you again!

"Awesome Experience!!"

5
Narayand J, Burlington, North Carolina 04/07/2017

Awesome experience with healthy selection of Morning Breakfast, Property is located near by to shopping malls, Food giants and other shopping centres. Staffs are very co-operative, apart from wifi connectivity issues everything looks good and highly recommendable for stay in Burlington Area.

"Great location, even better value!"

5
like_a_flower_blooms, Boston North, MA 02/07/2017

Great lication, even better value. Huge room for family of 4. Hot breakfast sufficient for inclusion. Will return to this hotel if we happen to be in the area again. Safe. Secure. Well lit. Very friendly staff!

"Great for our youth sports team"

5
Ally H, Birmingham, United States 29/06/2017

Our stay was part of a sports group. The outdoor area was perfect for our team meetings and team meals. The staff was very accommodating and even provided space for our athletic trainer to provide treatments for athletes. The only negative was the double beds. When players are bunking together, the beds are small for 2 to share.

"Very Nice Hotel"

4
W9804IKstevep, Cincinnati, United States 11/06/2017

Very nice hotel with very friendly and helpful employees. We stay at this hotel once or twice a year while en route to our final destination.. Convenient to expressway and a good restaurant (Grill 5-8-4) adjacent to the hotel.

, General Manager at Best Western Plus Burlington, responded to this review
Thank you for staying with us! Look forward to serving you again!

"Not sure what to title this . "

3
User 10/06/2017

We stayed here for several days and the first night we stayed we had no idea what we were in for . We woke up to bed bugs ! My daughters were ate up ! We know for a fact it was because we saw one crawling on our bed ! My husband caught it (gross I know ) and took it to the lady at the front desk . We were moved to another room well unfortunately the air didn't work . So again we moved to another room and it seemed ok . The next morning my daughters were even worse ! We told the manager about our experience and he was more than helpful! He called the exterminator right away and said he would call us and let us know if there were indeed bed bugs . We didn't think he would call us . But to our surprise the manager did call us and told us that the room tested positive for bed bugs. He refunded our money and was very kind . He apologized repeatedly . The motel staff was very helpful and handled the matter very professionally!unfortunately we changed motels .

Keith C, Director of Operations at Best Western Plus Burlington, responded to this review
Dear Guest, Please accept my apology concerning the issues you ran into during your recent stay with us!! We do try very hard to be proactive about these unwanted pests but unfortunately we don't always catch them in time. I am glad That David and the rest of the staff were accommodating to your needs and I do hope you will consider coming to stay with us again.

"Very nice hotel"

5
Angie B, Brookville, Indiana 05/06/2017

We stayed here Thurs-Sun in June. The room and bathroom was very clean. The bed and pillows were very comfortable. Beautiful outdoor patio with a lot of tables with umbrellas and also tables under a roof. The pool was very nice a little chilly but ok once you were in. The free breakfast every morning was not just continental. It had scrambled eggs, biscuits and gravy, hashbrown, sausage patties and links, waffles, cereal, oatmeal, and pastries. Also, juice, milk, yougurt, bagels and toast. The staff at the front desk were very nice and helpful We didnt have a chance to try the restaurant so couldnt comment on it

Keith C, Director of Operations at Best Western Plus Burlington, responded to this review
Thank you very much for posting your review about our Best Western Plus Burlington! We do get a lot of great comments about our courtyard by the pool. Very relaxing area. Hope you get a chance to try Grill 584 the next time you come to see us. It is truly the best dining in Burlington. Thanks again!

"Wonderful Hotel"

5
User 22/05/2017

Our son attends Elon University and we stay exclusively at this hotel. They offer us a fair rate, the room is clean, and the staff is always very nice and accommodating. The express check out makes the stay even nicer.

"Great Experience"

5
User 22/05/2017

The Best Western Burlington is an excellent place to stay. The 584 Grill and Bar offers delicious food and the service is great. Breakfast in the morning is way above average for a buffet. If you find yourself in Burlington and needing a place to stay The Best Western is it. The pool is also very nice and spacious.

"Nice Place to Stay"

5
myrtleg2017, Burlington, United States 21/05/2017

Nice room, excellent staff ...breakfast was not good! I would recommend to stay here but find a tastier breakfast across the street...lots of restaurants within walkiing distance. The staff was excellent and helpful which made the stay very pleasurable

"Not too bad"

3
Hannah R, Port Orchard, Washington 16/05/2017

We stayed here while visiting family in the area. Based on the pictures I expected the hotel to be nicer than it actually was but it was ok. The rooms were newly updated but the building itself was fairly old. The housekeepers should probably pull back the curtains and dust behind them once in awhile. I didn't get a chance to try the breakfast or the adjoining restaurant.

"Another Wonderful Visit"

5
Ursula B, Elizabeth, New Jersey 12/05/2017

Once again I had the opportunity to stay at the Best western Plus in Burlington, NC. I continue to be impressed by what I find there. It is a comfortable, relaxing, and well kept motel with very friendly staff. All on staff are ready and eager to help guests with any needs. The breakfast food service is the best I have ever experienced at any motel. I recommend this motel to anyone who visits the Burlington, NC area. I cannot comment on some of the amenities offered such as airport transportation and shuttle and taxi service. Whenever I visited we drove our own car.

"The Best Best Western I have seen"

5
paulfH7534QX, Atwater, United States 11/05/2017

This Best Western in Burlington NC is the best one I have seen. It looks nice & clean & friendly with a good attached restaurant & lounge. Definitely recommend for business, vacation, or just about any use. It was a little early for the pool to be open, but very nice area to sit outside with huge overhang to be out of the weather. Plenty of parking & close to plenty of restaurants & shopping too.

"Good value & clean"

5
Mary G, West Liberty 08/05/2017

Very nice hotel, clean & reasonably priced! Pool area was very nice & comfortable. The bed was good & pillows fluffy. Shower had good water pressure & was clean. The breakfast was great with lots of variety

, General Manager at Best Western Plus Burlington, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 336-584-0151. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management

"Happy Camper"

5
rbulldog, Myrtle Beach, South Carolina 08/05/2017

I had to change rooms and the staff was very accommodating. Great WIFI, great breakfast buffet, comfortable beds, and the rooms were very quiet. I had a peaceful sleep!! Conveniently located and the dinner restaurant at the hotel was at least a 4 star!!

, General Manager at Best Western Plus Burlington, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 336-584-0151. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management

"Friendly staff; very accommodating "

5
User 21/04/2017

As a travel nurse working night shift, it is often difficult for me to find a hotel that will allow me an early check in. The rooms were comfortable, the staff was kind, the manager was excellent. I would definitely recommend this hotel for business and travelers alike. The continental breakfast was actually good, and the beds were very comfortable. Despite youth soccer tournaments going on, I was able to sleep through the day.

"One word, update"

2
Tiredtraveler16, Asheville, North Carolina 12/04/2017

It's cheap, but you get what you pay for. People are nice. Hotel really needs an update. No elevate so if you have much luggage or cannot carry your own, don't stay here. Not recommended for people who cannot carry luggage up stairs.

Keith C, Director of Operations at Best Western Plus Burlington, responded to this review
Dear Tired Traveler16, Thank you very much for taking the time to let us know how your stay went! We do appreciate each guest at our hotel and try hard to meet or exceed every guests expectation. Hope you'll be happy to know that we are close to starting the installation of a brand new elevator for our guests and hope to have the project complete by July of this year. Thank you for staying with us and we do hope you will consider coming again in the future.

"Had a great time and will stay again!"

4
Merissa S, Christiansburg 09/04/2017

We had a great time at this hotel. The service staff was very friendly all the time! We hoped it was a little warmer so we could have enjoyed the courtyard a little more; but it was too chilly and windy. It would be a great space for any type of get together. Breakfast was very nice with plenty of options for everyone. My only recommendation would be to include a few choices that were lower in sugar or maybe more fruit options. It was very good though. There is coffee and tea in the lobby 24hrs which was nice. We found it very confusing to get to and from the room which was on the second floor. The halls all look the same making it challenging to navigate. The rooms have FULL size beds and not queens....so 2 people per bed can get snug unless you are ok with that. We had a microwave and fridge in room. The bathroom was a normal bathroom; nothing too exciting here. The amenities in the bathroom could use an upgrade; but hey it's just little things there. The bar attached to the motel had live music and it seemed popular. They had laundry rooms but I didn't notice what the fee was. Overall we had a wonderful time and would stay here again when in the area.

"Great place to stay in Burlington"

5
Candy O, Chester, New Hampshire 08/04/2017

Great hotel. Rooms are spacious, clean and comfortable. Perfect location. Close to everything but easy to get off the main road. Lobby was also comfortable to relax in. Friendly and helpful staff. On a main road but I could easily access a back road for good running routes.

"Good night sleep"

4
cgiralico, Cape Coral, Florida 06/04/2017

I think I was asleep before my head hit the pillow. It was warm and cozy. You don't a lot of noise some place you stay. Very friendly. They have an amazing pool, bar and restaurant. There's also a fitness center. All for a reasonable rate.

"If only you had more data charging ports :)"

4
User 06/04/2017

Great location. Great accommodations. Great reception. My reservation was waiting on me to arrive and they checked me in quickly and efficiently. The room was nicely updated, clean and recently remodeled. If I had one suggestion it would be that they put in a charging station capable of accommodating more than one device. One on the night stand is not sufficient and the one on the desk lamp powers down with the lamp switch.

"Clean, Classy, & Friendly!"

5
TravelingTracey_10, Raleigh, North Carolina 16/11/2016

Loved our stay here! The hotel is very beautiful w updated decor and very clean. It was very quiet our entire stay, w no noise during the day or night. The beds were very comfortable, we slept soundly, and the shower water pressure was great. Every staff member was very friendly, from check in, housekeeping, the breakfast room, and maintenance. We were always given a polite and friendly "hello" when passing by in the hallways. We were even allowed to check in two hours early! The hot breakfast bar was great! Eggs, sausage, hash, waffles, gravy, biscuits, grits/oatmeal, bagels, muffins, dry cereal, a yogurt bar, and juice. And the coffee is delicious! The hotel is located right off of 40. The road is busy, but is surrounded by all types of conveniences. There is a Wal-Mart right there and Holly Hill Mall a little further down. So many eating places - Cracker Barrel, Applebee's, o'Charleys, Golden Corral, Mellow Mushroom, Long Horn, Mongolian, Firepit Wings, Chick-Fil-A, Arby's, Bojangles, McDonalds, Taco Bell, KFC, Krispy Kreme, and more - all right there. Plus, there are also several antique shops located in the near area. There are two things that I can mention that could be improved. One is that housekeeping comes to the rooms early. They ask if you need anything from them, but we had not even had our showers yet (especially if you get up and go to bfast first), so we were not able to let them in and our room was not tidied. Plus, since they came before we had a chance to shower, we then used our towels, and didn't have clean ones for later on. The other is that, as awesome as the breakfast is, it wasn't kept as clean as it could have been. There was someone that kept the food fresh and refilled, but the messes were not kept cleaned up. Biscuit crumbs, splattered gravy on the counter, spilled juice, full trash cans, and I had to mix my coffee at a table bc the coffee bar was full of sugar and spills. But honestly, the good of this hotel far exceeds these small issues! Our stay was wonderful and the price was on the lower end for all of this! We felt safe and comfortable here and will stay here again!

"Always good, always consistent"

5
Sarasdad27, Mount Kisco, New York 14/11/2016

I've stayed at the Best Western in Burlington 4 times, and had good experiences each time. From the front desk through the cleaning, cooking and prepping staff, they've never disappointed. It's my go-to place when visiting Elon University, but can easily see it being a place to stay for any occasion. Very convenient, good (free) breakfast, and attached to one of the better restaurants in the area (make reservations in advance).

"Nice for travelers"

5
User 05/11/2016

Easy on and off the interstate for travelers. The hotel has a lovely courtyard and pool. The breakfast options were good ones. Everything was well maintained. The staff was friendly. The bathroom could be a tad larger, but that's my only criticism. Overall an excellent experience! We would definitely stay there again.

"Best Western "Plus" a bunch of light and noise."

3
marc c, Charleston SC 01/11/2016

Convenient to Elon University on an exit strip of chain restaurants and stores. Two story older hotel that looks to have gotten a redo in the last dozen years. May have been an elevator but had that 70's motel feel as we took the stairs to the second floor. But the corridors were clean and the room was decent. If you stay here and I wouldn't tell you to not, it has some plusses, just take note. It is a big "C" shaped building with a center pool courtyard area that looked to be very nicely laid out. Would be great for a family during warm weather. The lobby was nice as was the breakfast room. And there was a decent enough (Grill 5.8.4) restaurant connected. Just don't let them put you in a room out on the frontside!!!! Something was mentioned at check in that had me wonder. We used an online booking service (that starts with the letter "T" that isn't this site) and were told we'd get a better rate (and room?) if we booked direct. What we got was a room on the front maybe 50' from the "little" five-lane strip of cars and bright lights from all of those chains. I did my best to block out the light but the drapes didn't cover. And the ear plugs were a must but still didn't block out all traffic. Just get a room on the other side of the hall (courtyard view) or the back of the complex. It wasn't busy at all the first night but too full to move the second. The bigger issue was the prison camp search spotlights in the hall way and the room door that was too small for the opening. There was a solid 1/2" gap of light around the whole door and a 2' x 2' ceiling panel spot light inches from the door in the corridor. This made for enough light getting in from the hallway to seem like it was day time in the middle of the night. I tried shoving a half dozen towels in the crack with limited success. Just WAY too bright. May I suggest dimmers? Pick a different room location and you might be happier. At least with the noise. We could understand the phone conversation in the room next door. I think noise was always an issue bc the reno included a full ceiling of sound panels. The walls did not. The staff was friendly. Location decent and about as close to the school as you can get. Decent option. Just request a better room location.

"business travel"

4
Lewis B, Hickory, North Carolina 31/10/2016

This hotel clean. the staff was friendly. the full breakfast buffet was great. This hotel is conveniently located near the interstate, shopping and restaurants. parking lot well lite and felt safe to leave vehicle.

"Very convenient"

5
Lillie T, Annandale, Virginia 24/10/2016

This hotel is very nice and close to everything. We were there for Elon's homecoming. The staff is always friendly and helpful. Would recommend this hotel. The restaurant is also very good. Also enjoy the free breakfast.

"great place to stay"

4
rlbmces, Murphy 10/10/2016

After a seventy five mile bicycle ride this was a great place to unwind and get ready for the next days ride. The breakfast was great and bed and room comfortable. All that this hotel needs is an elevator.

"I know it's Burlington, but come on..."

2
Allyson P, Burlington, United States 10/10/2016

This hotel is somehow a AAA 4 Diamond hotel and the host hotel for Elon, but it is extremely lack disappointing. As a luxury hospitality professional, I was not expecting the level of service of say a Fairmont, but I was surprised when the front desk issued me an extra room key without checking my id. This is an extreme breach of security. My room smelled like cigarette smoke throughout the entire stay despite their being 3, tacky no smoking signs. Our room was also extremely humidm even compared to other rooms in the hotel. The windows were completely closed, but it was somehow always humid and stuffy. The beds were uncomfortable. At times I did not feel entirely safe staying at this hotel and felt the need to deadbolt & lock the door. The staff barely engaged with guests and did nothing to welcome or greet me upon arrival. This hotel is extremely disappointing overall.

"Not the Marriot but still decent"

3
_rodnrev, Wytheville, Virginia 17/09/2016

Was booked as part of a conference reservation that we were attending in the immediate area. Room was clean and nicely equipped, breakfast was typical,walls seemed a bit thin (or our neighbors really had their TV cranked), 2 story but no elevator. Was on the upside of a good experience I'd give them a "B". Would definitely consider them if I was staying in the area on my on accord.

"Wonderful Experience"

5
njblonde, Lacey Township, New Jersey 15/09/2016

Stopped here on the way to visit family in Georgia - was so impressed! Very friendly staff, the room and grounds were immaculate, and the Continental breakfast was superb!!! Highly recommend! Also beautiful pool And courtyard !

"Better Than Many"

4
Sue H, Conway, South Carolina 08/09/2016

We've stayed at many different places when in Burlington, and this Best Western was much better than most of them. The bathroom could have used some updates, as others have mentioned, but the entire room was very clean and had no obnoxious odor, the bed very comfortable, and the complimentary breakfast was good and plentiful. The breakfast room was large and I didn't notice anyone who couldn't find a table. Other than some very loud voices in the hall at 3 a.m., the hotel was very quiet. The pool and surrounding area outdoors was absolute lovely. We'd definitely stay at this Best Western again when in Burlington.

"Rooms could use updates"

3
pnajda, Kensington, Maryland 04/09/2016

The courtyard and the pool area of the hotel was lovely and the staff was friendly and helpful. The location is very convenient to Elon but... Our room was old and tired and the door to the hallway was beaten up and very flimsy. We could hear every sound and conversation from the rooms next to us. Our sheets were soft, but the pillows were very small and lumpy. On the plus side, the AC unit worked well and was very quiet. For the money, we've had better rooms elsewhere.

"Stay"

5
Stephanie C, Rock Hill, United States 04/09/2016

The rooms where nice and the price was very reasonable. The breakfast was very good and so much to offer. This was a family trip and we each enjoyed our stay. The hotel was full but amazingly quiet. We do plan on another trip and will stay at another Best Western.

"Best Western is the Best"

5
User 31/08/2016

This is the second time we have stayed at this hotel and plan to stay there again. With our son at college close by (Elon) we will be traveling here often. We picked Best Western because we know we will always get great quality at a great price. The free breakfast is a huge plus for a family of 5. We also love the pool and fitness room!

"Very nice"

4
User 30/08/2016

Although we stayed only one night, it was very pleasurable. The room was spotless and comfortable. The lobby was large and welcoming. Thay have a large atrium area outside by the pool. It is covered with tables and large ceiling fans. It is a very enjoyable area to sit and read or have a pleasant conversation. I will definitely be staying here again.

"Friendly Staff, Nice Outdoor Pool Area, Close to Elon"

4
User 28/08/2016

As a parent of an Elon University student, I would recommend staying at the Best Western Plus because it is a very comfortable and clean hotel that is located very close to campus. The staff here goes out of their way to assist you with any and every question or concern, and the outdoor sitting area/pool is just a nice place to sit and relax after a busy day. We will return but have learned that it's popular place so book it early!

"All Good"

5
Donald E, Huntsville, United States 23/08/2016

Location,people and the rate was great. Next time I'm in the area I will stay here. From check in to check out was ALL GOOD. The breakfast the bed the tub the tv the room was all good. They treated me like they did not want me to leave. The staff is a real staff of likable people.

"Unexpected stay"

5
User 17/08/2016

We were booked in another motel in Burlington but there had been a watermain break in the area so we were sent to the Best Western Plus. It is very attractive and the service was good. Would recommend it to all visiting the area.

"Staying in North Carolina"

3
dabunting, Baltimore, Maryland 13/08/2016

Room was fine. Three of us shared a room. The desk clerk was very nice. Breakfast was horrible. The waffles were gross. Pool looked nice. We didn't swim. Restaurants across the street were good. The waitress was very nice.

"Very nice and friendly"

5
736bretd, Laconia, New Hampshire 08/08/2016

Very clean and quiet. Great location, adjacent to shopping center and malls. The outdoor pool was very clean and refreshing, There is a large covered area with tables next to the pool. Staff went out of their way to help with any questions we had. The breakfast is outstanding and had everything anybody would want or need to start the day off right. I would recommend this hotel for you are coming to Burlington NC.

"The Best of the Best Westerns To Date!"

5
Wyndswept8, Banner Elk, North Carolina 02/08/2016

We stayed last night at this hotel, and it's hands down the most beautiful Best Western I have ever stayed at. The property is expansive and gorgeous, with the restaurant 584 attached to it. The menu at 584 was varied, and the steak I had was delicious. Our waiter, Dante, was topnotch, very professional, kind, and respectful. The lobby of this Best Western is very cozy with comfortable furniture. The free breakfast was standard fare with hot items also included. Our room was very clean, the bed comfortable, and we had free HBO. There was a great ice machine on our floor, and a beautiful kidney shaped pool. You can't go wrong staying here.

"Best Western Plus, Burlington, NC"

2
Carolyn G, Charleston, South Carolina 02/08/2016

We had stayed here one night last summer, and it was great, so we stayed here again July 29 this summer. We had two rooms, and one was fine. I had made these reservations more than a month ago, but the room I was put in was right by the back door and right beside a family reunion. As we walked past the family reunion, it did not look like a bedroom, but was set up as a party room. The people at that family reunion were still talking loudly into the night, I know well after 1 a.m. Our room had a door that went into that room, so I think the noise could be heard through that door as well as through the wall. When I checked out, I told the woman at the desk that I had reserved more than a month ago and was put by the back door and beside a family reunion which went on into the night. I told her I would never stay in that room again. She took off $30 (and $2.93 tax), but since the room was $117.54, I thought more should have been taken off since we could not sleep. She was nice and said that was all she could take off. I suppose other than getting almost no sleep the night before a big family reunion, the place is alright. If we stay there next year, I will request that we not be put in that room.

"Close to Elon"

5
SavvyFare, Columbus, Ohio 01/08/2016

We arrived late and had a university tour the next morning. The hotel is nice. Room is clean. Refrigerator and microwave both worked. Beds were comfy. Breakfast had several options, both hot and cold. We were there for no more than 10 hours, but were well-satisfied with the experience. We used points for this stay and all went smoothly with it. The staff was on the ball, as my husband made the reservation and my daughter and I used the room. there was no problem with the points being in his name and us using them.

"Good Value"

4
Aleta A, Springfield, United States 01/08/2016

I have stayed at this Best Western several times in the last four years. It is a very good choice. The beds are comfortable, the bath rooms are clean and the breakfast is delicious. There is a laundry area for guest with a washer and dryer. The outdoor pool and patio is very comfortable. The staff is very friendly.

"a lot of motel for the price"

5
kpaffenroth, Cornwall on Hudson, New York 26/07/2016

I was there for business, but all I could think was I wished I was staying longer - the room, grounds, pool were all beautiful and at such a low price. Breakfast was great, too. I'm hoping for a return and a longer stay

"Best Western is a great place to stay!!!!"

4
Janice E, Detroit, United States 25/07/2016

I go to this hotel every time I'm in town and I keep coming and that's because of the service and cleanliness!! They have a hugh breakfast, gym and other amenities. Check out Mellow Mushroom across the street. I love their pizza!!!

"Wedding Weekend and Rehearsal Dinner"

4
Rodney H, Winston-Salem, NC, United States 23/07/2016

Our updated suite was attractive and bed were very comfortable. Staff was friendly and helpful. Food in Grill 584 was very tasty and Chef Dave provided delicious buffet for our rehearsal dinner! Lee, the Banquet Coordinator was wonderful to work with!

"Outdated"

3
Keosha1908, Raleigh, North Carolina 17/07/2016

We have been coming to this hotel for years now, my family union has always been at this best western every August . When I was little I used to love this hotel now that I'm older I see did he have yet to change anything I need to update this hotel. We actually compared a picture from 1992 to 2007 and it was the same blankets smh. It is an overall good hotel they just need to step it up.

"Always a great place to stay"

5
Kenneth C, Jacksonville, United States 06/07/2016

We have been staying at Best Western Burlington, NC for over 20 years to visit family in the area. It is by far the best hotel in the area for the price. The manager and staff have become like family to us. The breakfast that is provided is top notch, and will meet everyone's taste.

"Great Surprise"

5
David G, Frisco, United States 02/07/2016

We needed a hotel to stay in that was a half way point in our family trip. We came across this hotel and was pleasantly surprised with a nice older hotel and great staff. I would recommend this hotel to anybody staying in the area. We will definitely stay again if we end up in the area again.

"Great Place for thePrice"

5
User 01/07/2016

One the road, we were. This was a one-niter. Checked in after midnight - no problem. Design was great: 2 stories, with ample parking in a convenient for loading\\unloading horseshoe shape. There was a clean spacious outdoor pool in the center with lots of shaded area and tables if you preferred. Breakfast included and delicious. There were numerous teenage soccer and baseball teams there.

"Love this Best Western"

5
Karen T, Myrtle Beach, United States 29/06/2016

We have family that lives in town. We always stay here when visiting. We didn't get to use the pool this time because we were in town for a wedding but the pool area is great in the summer and the covered courtyard is beautiful. Breakfast is good wide variety.

"Very nice hotel"

5
Preston S, Kinston, NC, United States 20/06/2016

Hotel is very nice & pleasant. I've stayed here before about 2 yrs ago. Conveniently located from hwy exit, very family oriented, near restaurants & shopping. I will stay here again. The room prices are good.

"Get a room well away from the courtyard if there's a conference going on"

2
Christopher P, Jefferson City, Missouri 15/06/2016

We happened to have a second floor room that looked out over the courtyard/pool area and wound up listening to partiers yelling and carrying on well into the night. There isn't much insulation going on in this place because even people having a normal conversation in the room next door sounded like they were in the room with us. We called the desk twice and were told that the courtyard closes at 11:30 and they would do what they could. That turned out to be nothing. Finally I went to the front desk and asked to be moved. Lamar was working there and was very understanding and immediately found another room for us well away from the partiers. I wish I could give Lamar a separate 4 star review, but unfortunately I can't. His bosses shouldn't put him in that position. If the courtyard closes at 11:30 they need to come up with a way to see that it's emptied and closed or do away with the policy altogether and open a nightclub. The room we moved to was the same as the one we left; Paper thin walls and daylight around the door, but we were able to sleep at least. My recommendation to travelers in Burlington is to find another place to stay.

"Partied until 2:45 a.m."

2
GGSTOYS, Raleigh, North Carolina 14/06/2016

We went to a local shag club event and stayed at this motel for one night. Big mistake. We got back around midnight and decided we needed some food, went to IHOP, came back around 1:15 a.m., trying to get ready for bed we heard loud music, laughing and carrying on outside our room on the patio area. My husband called the front desk to ask how much longer this would be going on and was told "should be winding down any time now". Fast forward to 2:45 a.m. when they finally got done partying. They were having a wedding reception outside by the pool. My husband told the front desk person that this problem was self correcting. When she asked what he meant by that he said "We won't be staying here again."

"Feel like you're at home."

5
Brent C, Biloxi 14/06/2016

Clean, comfortable, rooms at an attractive price. The entire place was spotless, with people working around the clock to keep it that way. The Pool was immaculate and the grounds very attractive. The staff takes pride in their work.

"Business Stay all the way!"

4
Penetekoso P, Odenton, United States 01/06/2016

When I am in town again, I'll make sure to stay at the Burlington, NC Best Western Plus! Lot's of amenities, however I was too busy with business, next time I'll bring the family and I'll let them enjoy the amenities! Thanks and let the good times roll!

"Best Elon Hotel!"

5
Nancy D, Simsbury, United States 26/05/2016

My daughter just graduated from Elon and this BW has been my family's favorite hotel for the past 4 years! Rooms are clean and comfortable. Won't find a nicer staff in North Carolina! Always ate at least one meal at Grill 584. Will miss staying with you!

"Gratitude for helpful employees"

5
mimauma, Sparta, New Jersey 23/05/2016

My gratitude for Rachel who helped me sign up for the Rewards program and suggested I contact the main office to determine if I would be able to receive points for 11 previous nights in another Best Western hotel. And, yes, Thanks to Tiara at the main office I was able to receive points for previous stays as well.

"Very Clean"

4
V6BuickMan, New York City, New York 10/05/2016

Stayed there for 2 nights. Was very impressed with the cleanliness of the premises, the kindness of the staff and the breakfast selection. Would recommend to anyone staying in the area. Parking was ample and we did not get to use the outdoor pool due to the temperature. Very close to the highway.

"love north carolina"

5
Betty J, Idaho Falls 29/04/2016

The hotel was a good value, the beds were comfortable and the room was clean. The outdoor area was beautiful - gorgeous landscape and pool area. The staff was very helpful. Be sure to ask about any promotions and take advantage of their frequent user program

"Well maintained older hotel"

3
Victor D, Draper, Utah 27/04/2016

We visit Burlington twice a year for business and have stayed several times at this location for several days at a time. The easy access off the freeway is helpful. The rooms are clean, however, the bedding is dated, with the flat, thin dark colored bedspreads. The restaurant attached to the hotel is very convenient after a long day of driving. The breakfasts are the predictable fare and the coffee is good. Everything is nicely maintained, so it makes for a decent stay.

"A Wonderful Place to stay"

5
ursulaosb, Elizabeth, New Jersey 15/04/2016

The Best Western Plus in Burlington, NC is one of the finest hotels I have experienced. I recently visited the Burlington area and wanted a comfortable place to relax. Everything about my stay was memorable. I cannot say enough about the wonderful staff. Everyone, from front desk to those who serviced the rooms, was friendly and took pride in what they did to bring service to guest. I advise anyone who visits the Burlington, NC area and is looking for the best place to stay to contact the Best Western Plus.

"Burlington NC"

5
Shannon M, Knoxville, United States 15/04/2016

One of the best places in town. Close to University, Restaurants, Shopping. Staff is accommodating, friendly and professional, rooms are clean. Like being at home when you're not. I highly recommend. The restaurant and lounge is classy and affordably priced. Hotel also offers hot breakfast in the mornings.

"Simply amazing!!"

5
rivernya, Atlanta, Georgia 13/04/2016

Stayed at Best Western Burlington NC for nephew's wedding weekend and I have to say that the experience was simply amazing! The front desk agent as well as every other staff member that we encountered were extremely professional and friendly and helpful. Staff member followed up after check in to make sure we were pleased with our room and we were. It was perfect. Plenty of space to move around. The complimentary breakfast was delicious and convenient for us and my elderly parents who were staying there as well. Love the location. Quick drive to store and restaurants. Very clean property. would definitely stay again and recommend to others. Kudos!!!

"Very professional and nice hotel staff"

5
et004879, Warrenton, North Carolina 13/04/2016

I really enjoyed my stay at the hotel. I only stayed for a night while in town for a wedding. I called the hotel to book my room and the hotel manager Drell was very professional and very intensive to my needs. Will definitely stay at this hotel the next time I'm in town. GREAT SERVICE!

"Horrible service"

1
User 23/03/2016

Stayed two nights. On the second day, our room didn't get cleaned. Complained to the desk clerk and was supposed to get a call from the General Manager, David Gant. After a couple days, I had to call him. He said there was nothing he could do. Ugh!

"Great Stop For Elon Parents"

4
margaretsA3675QG, Toronto, Canada 19/03/2016

We stayed at this hotel when we travelled to pick up our daughter at Elon University. The price especially the Elon parent rate was excellent. The service was great and the hotel was really clean. I would definitely recommend this hotel.

"Best Best Western I have ever stayed at"

5
Linda W, Lawrenceville, United States 15/03/2016

Beautiful courtyard, excellent restaurant, and nice rooms. Conveniently located of I-85 in Burlington. Close to shopping and many choices of restaurants but my favorite is right in the hotel, Grill 584..

"Niccolo"

1
niccolo, north carolina 06/03/2016

When we arrived at our room at the end of a long day, we discovered bread crumbs on the sheets of both of our double beds. Evidently the bed sheets had not been changed from their previous occupants. Since it was very late in the day, we had already showered and unpacked, and we had to get up very early the next day, we did not call the front desk to ask for a new room. When we checked out, we mentioned the problem to the person at the front desk, who simply said that we should have called the night before. There seemed to be little surprise or sympathy and no offer to reduce our bill, for example.

"Clean and Friendly"

4
John K, Concord, United States 29/02/2016

Older but clean, we would stay again. The restaurant connected to the motel is great. The staff was friendly and the maid service was exceptional. Right beside Cracker Barrel. Very close to Alamance Shopping Center.

"Clean, welcoming, and wonderful staff!"

5
LaurieWSC, Landrum, South Carolina 25/02/2016

Located literally about 10 minutes from just about everything in the Burlington/Elon/Gibsonville/Graham area. Tremendously nice staff, especially Joyce at the front desk. Great breakfast spread, clean, fresh, and well tended to. Immaculate rooms. Great place to stay while in the area!

"Great Hotel"

5
2Wildcats88, Stone Mountain, Georgia 22/02/2016

The location is very close to Elon University and to restaurants and other shops. Staff is very professional, courteous and friendly. Hotel is older but was clean and the complimentary breakfast is decent. I definitely recommend for business traveler and for those who are visiting Elon.

"Always great"

5
susan c, Chesapeake, Virginia 22/02/2016

Our meeting was held here again this year and everything was wonderful, as usual. I needed to change the location of my room at check in and this was done with no problem. Ate at the rest. this time for the first time and the food was excellent!

"Very convenient to I85 and a great place to stay"

5
orange2927, Athens, Georgia 19/02/2016

The staff are extremely pleasant and helpful. The rooms are immaculate and comfortable. The breakfast was great. I had a restful night and enjoyed the breakfast. Highly recommend for over nighting if traveling on I85.

"Nice Hotel in a Great Location"

5
Linda B, Dallas, United States 22/01/2016

This hotel is located just off I40. The staff is very professional and always greet you with a smile. It is clean and well maintained. They offer a hearty breakfast and the attached restaurant is one of the best in Burlington.

"Best Western Burlington, NC"

5
User 14/01/2016

This Best Western rates at the very top for decor, comfort, amenities, food served, cleanliness, and helpfulness of staff. Rooms are clean, beds and pillows are comfortable, and breakfast is hot and fresh. Visits to this location are always enjoyable.

"Best Western Best place"

5
User 18/12/2015

I came to Burlington for my son's wedding, as a single female travelling on my own I found all the staff friendly and the hotel really comfy and homely. All that I wanted was there if I wanted it, the room was more than great for my needs. I can't say I've stayed anywhere better & I have been to a lot of places.

"Best Western Burlington"

5
Linda B, Dallas, United States 09/12/2015

This is a great hotel. Very clean with a hearty, hot breakfast. There is an award winning local restaurant attached with live music. It is easily accessed just off of I40. The staff very accommodating. Will definitely return

"Wonderful place to stay!"

5
User 02/12/2015

I was only there for a night but it was a wonderful experience. The hotel was clean, and the staff was helpful. it was the perfect place to stay for a quick trip. The continental breakfast was the same as I have experienced in the past, if I had any recommendation on that it would be to not combine the sausage with the hash browns, as a vegetarian that was something that bothered me, but not a huge deal either.

"Thanksgiving With Family"

5
bermudapurplecheese, Wilmington, Delaware 01/12/2015

Whenever I visit my brother and his family in Burlington N.C. I always stay at this location. The reason for that is because I have never had a bad stay here and I have been choosing this location since 2004. In this era of " lack of customer service", I believe this speaks volumes for Best Western PLUS Burlington, N.C.

"Reunion"

5
Susan C, Manassas 29/11/2015

20+ relative stayed at the hotel for mom's 90th birthday party. Although the main party was held at the retirement home we reserved a conference room for the weekend to gather in. All relatives had good experiences at the hotel.

"Great Location"

5
User 27/11/2015

Always enjoy staying at this specific location! This location continuously has excellent customer service, excellent breakfast buffet and clean rooms! Anytime I am around the Burlington area, this is the only hotel I will consider.

"Nice Room, Excellent free breakfast."

3
John41354, Kinnelon, New Jersey 23/11/2015

Nice hotel and room but when I turned on the heating there was mold on it that went into the air. Could hardly breath the next morning. The pillows were way too small and too hard. Excellent free breakfast.

"Great value, nice hotel"

5
Birchpl, Manasquan, New Jersey 23/11/2015

We arrived late on a Saturday and departed Sunday morning after breakfast, a complementary breakfast that was very nice. We stayed in a Hampton Inn in Clemson, SC the previous night, and the Best Western Plus was far superior and it cost significantly less. Room furnishings were new and clean, bed was comfortable. Lobby and other common areas were nicely decorated, the breakfast area was spacious and nicely furnished. The staff was attentive and constantly refilled the breakfast buffet, which included eggs, sausage, biscuits & gravy, waffles, and other standard fare. The staff was very pleasant and seemed to appreciate the customers. I wish we had arrived earlier on Saturday, because the menu at the attached restaurant (Grill 5-8-4) looked terrific, and other reviews of the food were quite good. Overall I would highly recommend this hotel, we would certainly stay here again.

"great hotel convenient location"

5
sheakoz, Ennice, North Carolina 23/11/2015

hotel was very clean, plenty of amenities, friendly staff, very comfortable rooms. would definitely stay at this location or another hotel like it. would recommend to family or friends. i will definitely stay at this hotel if I am in burlington again.

"WOW"

5
Donna M, United States 21/11/2015

Staff and service were great. Ate at Grill 5 8 4 on site. Seafood sampler was really good. We always stay at BW because of their GREAT rewards program. Now that we've eat at Grill 5 8 4 I would stay at this BW over the 3 other choices in that area because of their on-site restaurant. We like a comfortable bed and good food!

"A crack of a place."

3
TARHEEL37, CHARLOTTE 16/11/2015

Cracks around entrance door to room was quite annoying and light and noise was a problem because of this. The staff was good in all instances and I cannot fault them at all. There are a number of restaurants near the hotel but stay away from Pergos Italian restaurant nearby.

"Elon Football"

5
SHARON R, TRENTON 12/11/2015

Like this hotel for convenience, service, quality, cleanliness and restaurant/lounge. Also, the food is of a very high quality. Enjoyed the music in the lounge, very relaxing after a hard travel day. Would definitely stay every time we're in town.

"Great deal"

4
User 03/11/2015

Ideal hotel for families who are visiting Elon University or who are on the road with sports teams. Conveniently located near shopping and dining. Great breakfast options. Clean with nice pool area and fitness facility. The restaurant is fancy and on the expensive side, but ideal for any type of celebration or special dinner occasion.

"A Great Value!"

4
Mike F, Aiken, United States 31/10/2015

This was our first stay at a Best Western Plus hotel. We were pleasantly surprised at the quality and the location worked well for our visit. The lobby is updated and attractive with a friendly staff. Our check-in was quick. We would recommend this hotel to our friends.

"Excellent Stay Experience"

5
Dana B, Portsmouth, United States 27/10/2015

Before I knew the quality of the Best Western, I was staying at the Ramada Inn. The Best Western is by far BETTER than the Ramada Inn, However, if the Best Western were to get their breakfast up to par like the Ramada Inn, the experience would be that much better. A better breakfast would enhance the BW quality stay.

"Adequate"

3
Sherry M, anderson, United States 28/09/2015

OK rooms, food, décor, etc., nothing special. Courtyard in the center of the hotel is nice. Fitness room could use an update. Location is good. No problems with hotel staff. Express check-out was not offered.

"Exceptionally nice"

5
Kathi F, Columbia, United States 28/09/2015

Don't necessary judge this hotel by the outside appearance. The interior of this hotel and the rooms have recently been updated and the rooms are very nice and affordable. The adjacent restaurant has very good food also. The staff is very professional and helpful. We will definitely stay here again if we are in this area.

"Elon Family Weekend"

5
Andrew F, Greenwich, United States 28/09/2015

This a great value hotel with a good restaurant (584 Grill). The staff is excellent! The Hotel and Rooms are very clean, but need to be REFRESHED. I don't like the new small BEST Western Pillows. The free breakfast has a complete offering, from eggs to fresh fruits. We alway stay at this hotel, since it very convent to Elon University. The outdoor pool area is nice addition during the warm North Carolina Days.

"Almost perfect"

4
Iris L, Fairmont, United States 25/09/2015

The room was nice but the mattress provided a poor nights rest. The bathroom needed to be cleaned better in the corners and the commode bowl. The door needs to be rehung because there is one sixteenth inch of light coming in around the door at night due to cracks.

"Nice Hotel"

5
Daye C, Amanda, Ohio 22/09/2015

My husband and I were traveling back to Ohio from the Outer Banks and needed a room the night. We have stayed at Best Westerns in the past and have always had good luck with them. We seen this Best Western Plus and decided to stop. Rooms were very nice and very clean. The courtyard with the pool was beautiful!! Room rates were very reasonable and free breakfast in the morning! We had our breakfast in the courtyard...they have nice tables & chairs set up with umbrellas. Breakfast was also very good. I highly recommend this hotel!!

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