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Waited 30 minutes for the CSR to return to the desk. Upon returning to the desk he got smart with me because I said you have a sign saying 5 minutes and you took about 30 minutes sharing with him that the customer is always first, but he didn't see it that way hospitality is the business that there is not being inconsiderate
Dear charlesgC5494BP, Thank you for your feedback regarding your recent experience. We appreciate your comments about the importance of timely service and understanding in the hospitality industry. Your concerns have been noted and will be shared with the relevant team members to encourage better communication and efficiency in the future. We hope you still enjoyed your time with us overall, and we wish you safe travels ahead. Warm regards, Guest Relations Specialist
Location and service. Let me comment on the service. The housekeeper took a personal interest in my needs. Full marks to her. The front desk impressed me with recognition. Again, full marks. I got a quiet, restful sleep. I will be back. As for the breakfast, well, no comment.
Dear slowasmolasses, Thank you for sharing your experience! It means so much to us to hear your positive comments regarding our staff hospitality. It means a lot to hear from guests who are satisfied with all of our services and amenities. We're thrilled to hear that our housekeeper and front desk staff made a positive impression on your stay and that you enjoyed a restful night's sleep. Your feedback on breakfast is noted, as we continuously strive to enhance our offerings. We look forward to welcoming you back for another enjoyable visit, and hope your next stay exceeds all your expectations! Warm regards, Guest Relations Specialist
To whom is looking for a clean comfortable stay at a reasonable price this one is for you.if your looking for a hotel with no amenities this is the perfect one for you totally.. staff unattentive and not caring breakfast was a waste of time.had pancake machine no working coffee machine not working very basic if you could call it.also no toiletries shampoo soap Lucky they gave me toilet paper. tried taking to staff guess interrupting while on personal calls that's more important than customers need but had a few things going next to dollar general to get soap.95 really close restaurant within walking distance.nice contestable rooms great beds I just like something when I stay somewhere.just be prepared for not much otherwise
Dear 123456687888, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. I am happy to learn that you enjoyed the value and our location was ideal for you. Although I am sorry to hear that you did not thoroughly enjoy the breakfast. Your input is valuable to us, and we hope to have the opportunity to provide a better experience should you choose to stay with us again.
Don't be scared away by the negative reviews about bugs and cleanliness. I didn't encounter any of that during my stay. It's not the most luxurious hotel in the area, but you will not find anything better for the price. The manager was very friendly and we were allowed to check into the room an hour early, which was great after being on the road all day. The room could use a little TLC and updating, but it was clean, the bed was comfortable, the water pressure was good, and the AC worked very well. We stayed on the second floor, which is accessible by an indoor staircase and there isn't an elevator. The first floor rooms open to the outside. Breakfast is continental (no hot food).
Dear michael3512, Thank you for sharing your experience. We're glad to hear you found value in your stay and appreciated the friendly service. We strive to maintain a clean and comfortable environment for our guests, and it's great that you enjoyed the bed and amenities. Your feedback about the room's condition and breakfast offerings is valuable for our ongoing improvements. We hope to welcome you back on your next visit. Warm regards, Guest Relations Specialist
This hotel is absolutely a 5 out of 5! What a wonderful place to stay. The room price was a great value for what you get. The room was beautiful, everything you'd expect in a top of the line hotel. The location was perfect. There are tons of restaurants, and it's right off the freeway. Wonderful experience, thank you.
Dear staceybraun, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are thrilled to hear about your fantastic experience at our hotel! It's great to know that you found our rooms beautiful and well-equipped, and enjoyed our convenient location with easy access to restaurants and the freeway. Your kind words mean a lot to us! We look forward to serving you again! Warm regards, Guest Relations Specialist
The TV in the room was a HISENSE but the remote was CLEAN REMOTE. The TV showed that there eas no HDMI input but the TV was attached to cable. The front desk did not have a HISENSE remote to select the cable input so nothing would work. The room was clean and comfortable.
Dear X9089SFroberth, We appreciate your feedback and are glad to hear that you found the room clean and comfortable during your stay. We apologize for any inconvenience you experienced with the TV remote and input options. For future reference, our team is available to provide assistance with operating the in-room amenities. Thank you for bringing this to our attention. We can't wait to show you how we continue to improve based on feedback like yours. Warm regards, Guest Relations Specialist
Very clean and nice room. The staff was very professional. The area the hotel is in had many restaurants, stores, etc. The area seemed very safe. No outside noise while sleeping. Very enjoyable. Will be back in the near future. Everyone was very helpful. Thank you. ❤️
Dear 116curtisl, Your five star review means a lot to us! We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that you found our rooms clean and comfortable, and our staff professional and helpful. We're glad you appreciated the convenient location with various amenities nearby. Looking forward to welcoming you back soon. Thank you for sharing your positive feedback! Warm regards, Guest Relations Specialist
I have stayed in MANY hotels in my MANY years, including military service and since retirement and as an Independent Travel Agent, but I have NEVER stayed in one that was as bad as this one! Limited staff; I checked in over an hour later than they begin check-in and my 'assigned' room wasn't even done. The alternate room I was given had a peculiar odor, the TV remote didn't work (batteries), the phone was not connected, the desk clerk had very little knowledge of what he was doing and other procedures and policies, especially those related to the Best Western brand, and zero knowledge of it's rewards program. But the worst part of it all, was when I turned back the bed sheet. Bugs! Ants! Also, what appeared to be small blood stains on a pillow case and other stains on another! The linen itself did neither appear, nor smell like anything that should be considered for guests to sleep on! When I informed him of these issues, each as they occured, the only and best response was changing the batteries on the remote! He had no reponse for the phone issue, and his only response when I told him of the ants was "ants"?? So, I checked out just hours after I had checked in! Don't chance it...STAY AWAY! There are other hotels in the area, including a REAL Best Western PLUS just blocks away. That's where I ended up!
Hi N8TVNYRKR, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. I was saddened to read about your claim regarding the unwelcome pests. Please know that we work with a National Pest Control company that regularly treats the property for pests as is standard in the industry. Nonetheless, I have notified the management of your comments, so they can work with the specialists to ensure everything is as it should be. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
Horrible room. Phone had no cord. Remote didn't work. Holes in wall. Missing pieces of wall at bottom. Bugs in several places. Hard to believe Best Western allows this location in thir company. Paid $75 using Best Western's website as a reward member. After I paid on Best Western site, I saw it on Expedia for $17. Honestly, that's still too much.
Hi 125ilenem, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, and maintenance issues. We promise to deliver and match your expectations in the future .
Great location with easy access from I-95, clean rooms, good rates, nice breakfast, very nice and helpful staff.
We appreciate your positive feedback on our convenient location, clean rooms, competitive rates, delicious breakfast, and friendly team members. Your kind words motivate us to continue providing exceptional service to all our guests.
Dropped by for a 1 night stay on the way to Florida- convenient off highway but thats were the praise ends - price wad ok $100US - but no phone in room - they ran out of soap in rooms - had to buy my own at dollar store next door - internet doesn't work in room - only lobby - went to use pool and scrum is floating on top and debris on bottom - i'll think i'll pass on the breakfast ;(
Dear peter d, Thank you for rating your recent experience at our hotel. We do apologize that you had trouble with our Wi-Fi during your visit, and for any inconvenience this may have caused. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements and ensure we offer a better experience for guests in the future. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Bad-Room was in need of some repairs hole in bathroom wall- phone wires ripped from wall. Bed uncomfortable. Roaches. No cell or internet service. Poor breakfast selections. Good- Nice location, near restaurants and short drive to the beaches.
Dear RVtraveler2013, Thank you for taking the time to complete our survey and share your experience. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. We want our guests to enjoy breakfast and to find our amenities to be accommodating and convenient. I am sorry that we failed to do this during your most recent stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. I'm glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit!
Terrible hotel rooms, holes in walls and ceiling. And a very bad smell. The staff were inconsiderate and did not understand english. I would not recommend this hotel to anyone I know or anyone who reads this. Lots of better hotels in the area.
Hi klp591, Thank you for taking the time to share your experience. We sincerely apologize that your room was less than acceptable at our motel. We can assure you that this is not a typical experience. We continually strive to ensure that our rooms smell fresh and clean without the unpleasant odor at our rooms. If you are unsatisfied with your room, we always try to relocate should the rooms be available. We are sorry that circumstances prevented you from asking for another room or letting us know that you were not happy with your accommodations as we certainly would do everything possible to correct the matter. We hope that you will give us another opportunity to exceed your expectations should your travels bring you back to our area.
Clean, staff very friendly and helpful. Lots of amenities around restaurants, supermarkets, gas stations. Easy access off highway. We had a small dog with us and they were very accommodating. Charge was minimal.
Hi danh1692024, Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. It is great to hear that you enjoyed the valueas well, and we are looking forward to your next visit to the area!
Place is falling apart. Door to room would not lock. When reported to front desk, as I was leaving another guest came up with the same problem. Stay away from room 108 and 223.spoke to the manager? The next day and got no acceptable response to the issues. Cancelled our stay and cut our trip short.
Hi 368jaysens, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am very sorry to hear that you experienced such an inconvenience with the door lock. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
Clean, helpful, safe! That's my basic requirement to sleep when we travel. This was our second stay and will probably be our stop over from now on. We look forward to having a familiar place to stay that we don't have to worry about! It was a bonus find last year, but after a bad night previous at another hotel it was just the light at the end of a long day, knowing that we were landing in a place we were comfortable in.
Hi bakerscakesandmore. Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, staff hospitality and we are thrilled to hear of our success in this ambition. We look forward to serving you again and giving you another five star experience.
Place was clean. received second floor , no lift. Breakfast was ok, standard waffles etc. During the night killed two roaches and captured one in a coffee cup. next morning 4b 4 check out and of course after breakfast gave the desk person the cup. She looked inside and said "Oh MY" No verbal after that. Since Sept 22 I have called twice to speak to the manager and the second time the GM ,no reply from either. Best Western was called and a ticket was issued for my problem, called a second time to BW and still after 3 weeks still nothing. Compensations in the form of a phone call would be expected, but NADA. Room 213 is a roach hotel.
Hi njbell2, Thank you for taking the time to share your experience. I am pleased to hear that our hotel was clean and our breakfast service was good. Although I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We have not found any evidence of a pest problem, but we thank you for alerting us to the possibility so that we can take immediate action. We hope you will return to be more impressed during your next visit.
I only need a comfortable bed, hot shower, and a clean room. This room met those requirements. The room could use a little more maintenance and the breakfast was basic. The staff was very friendly and helpful.
Hi clark957, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We appreciate your compliments on our comfortable bed and rooms. It is our earnest desire to keep you satisfied with our services, cleanliness, and staff hospitality and we are thrilled to hear of our success in this ambition. We're glad you had a god time with us and we look forward to serving you again.
This is one of the best hotels I've used on I-95. It was clean and looked like it recently had a “facelift. “. The lady at check in was friendly and helpful.Refrigerator, microwave, coffee machine in room. For an inexpensive place it was beyond acceptable!
Hi pamelam819, Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, staff hospitality and we are thrilled to hear of our success in this ambition. We value our customer's experience. That is why we always make sure that our facilities are in good shape to provide our customers with the best we can offer at a reasonable price. We hope to see you again when your travels bring you back to the area!
It was a very comfortable stay. The front desk person was very friendly and welcoming. The room was clean. The location was great for what I was looking for. There were plenty of restaurants in the area.
Hi carousel57, Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!
OMG. This is the disgrace. They have the fkn nerve to charge $100 a night! The room was dirty, sheet smelled soiled with urine, there was bed bugs, roaches, ac not working, holes in the wall in the bathroom. Moved to another room. Same fkn issue. It's 1 am and I'm very tired. Afraid to sleep cause I don't want bugs biting me! By far the worst $100 I ever spent. Will not ever stay here again. And I think they should've given me back 75% of my money.
Hi amandacC2898ZA, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am very sorry to learn that you did not fully enjoy the service that we hold to such a high degree of importance in our hotel. We deeply regret to learn that you found this experience to be so terrible due to sheets, AC, and the cleanliness issues that should have been immediately addressed like the need for hotel updates and maintenance checks. I want to assure you that we thoroughly investigated your bed bugs claim and that although we have not found any evidence of a bug infestation, we are taking the necessary precautions to ensure that nothing is missed. The room was inspected and no bed bugs were found. Also, the room was rented out, with no further complaints. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Please keep us in mind for your next stay in the area.
I will definitely be staying here again.! Everything was clean and the beds were comfy. Very good breakfast, helpful attendant. Location just off I95. we were traveling north. Definitely stay again. Excellent place to stay
Hi gravesbrandon005, Thank you so much for your kind comments and review regarding your most recent stay with us. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. I am very pleased to learn that you enjoyed the breakfast and we hope to see you again soon here at the SureStay Hotel by Best Western Brunswick!
Had stayed here before when it was an Econo Lodge. Used BW points for this stay, room was as expected, nothing fancy but did what it was supposed to. Was clean and comfy. Breakfast was basic with both a waffle and pancake machine. Would stay here again.
Hi thwingfan, We are happy to hear you had an awesome experience and we can't thank you enough for your high rating of our hotel. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you found the room to be clean and comfortable. I am very pleased to learn that you enjoyed the breakfast offered at our hotel! It is our pleasure to have you as our guest, and we hope to see you again when your travels bring you back to the area!
Very happy with my stay after reading all the reviews on other hotels in this area at this price range was pretty scary. Going through the Hopper app. I got a really good deal. They really need to work on the Internet and cell reception in the rooms but I have no reservations at all about a repeat visit
Hi shineytj, Greetings from SureStay Hotel by Best Western Brunswick. Thank you so much for your kind comments and review regarding your most recent stay with us. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We hope to impress you again during your next visit and we thank you for sharing your experience.
Love motels where I can park my car outside my room so I don't have to unload all my belongings for short stays….very convenient. This motel is a vey well kept and comfortable. Had a great night's sleep and packing up to leave took just 5 minutes.
Hi Cairobeller, Happy Holidays! Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!
The check in process was unacceptable. The room was filthy, virtually nothing worked in the room. They were insects in the room, and there was garbage in the room. There was the remnant of an old bar of soap in the drain of the bathtub, the toilet seat was loose, and the toilet was dirty. You would be better off sleeping in your car than staying at this hotel.
Hi Facetime4me, Thank you for sharing your experience, and we are sorry we didn't provide the level of service that you've come to expect. We want to sincerely apologize for the negative experience that the room and amenities were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We assure you to forward this concern to the management for their attention and action. Any issue related to pest alerts is quickly addressed through professional treatment and investigation. We will assure you that you would get the best services the next time you visit our hotel.
Avoid this place at all costs. Had I known, I would have cheerfully slept in the back seat at a rest stop. Dirty, nasty and the staff was passive aggressive. Couldn't stomach the breakfast, what little there was of it. The room had a smell to it that made me cough for two days after I left. This place should be investigated. There are at least a half dozen advertised or expected things that are "out of order". Gutters leaked all over the parking spots. I stayed in room 105. TV is analog and snowy.
Hi Mike , Thank you for sharing your experience, and we are sorry you shared with us such an unpleasant experience. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. We are sorry that your room did not smell fresh, and for the inconvenience with some of the amenities, this caused you. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. Your review is important to us as it helps us to identify problems and take corrective measures. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.
Clean quiet place to stay. Close to highway without the noise. I had 2 dogs with me and they never heard a thing. The staff was welcoming and friendly. The area has everything you could need even a beautiful dog park 8 minutes away
Hi Srkegel , Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!
We have been staying at Best Western Properties when we travel for alot of years and recognize that accomodations along the interstates are not luxurious but we have always been able to trust that with this chain we could be sure of clean, comfortable well-maintained properties. This SURE STAY was a different story. Missing floor tile, a comforter with holes and bathroom fixtures rusted and electrical outlets not secure in the wall.....AND the feared hair in the handtowel! If we weren't leaving at 7am the next morning I would have slept in my car! SHAME ON YOU Best Western, you roled out this "new" brand and its nothing more than old, dilapidated properties that you've given a new name.... I'm going back to Hilton and Marriott.
Hi Lorraine, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. We are very saddened to hear that we did not achieve our ultimate ambition of surpassing your expectations of the amenities and cleanliness. We have raised this concern to our maintenance manager for immediate action. Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses. We hope to see you again someday and to transform your opinion of our hotel and service.
If you're looking for a bargain motel and don't want to spend the money to stay on Jekyll Island, the. This may be your place. Adequate but no frills. Basic continental breakfast but do have waffle and pancake machine. TV reception is poor. Hair dryer was broke in the room. But overall it was clean.
Hi Leslee H, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We appreciate your time in pointing out the amenities in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We are glad we were able to meet your expectations of cleanliness and we hope you'll return and let us show you a far better experience.
Checkin in the bait and switch Surestay was very slow. That was not as bad as room condition, ceiling was falling, half sized room, and a dirty floor, and an old mattress. A one night stay convinced us to Never use Surestay again !
Hi shoe9219, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. We are very saddened to hear that we did not achieve our ultimate ambition of surpassing your expectations of the amenities and cleanliness. We have raised this concern to our maintenance manager for immediate action. Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses. We hope to see you again someday and to transform your opinion of our hotel and service.
! night stop on our way to Florida. This hotel was one of the cleanest and staff friendly, that we have stayed at. We always look for a Best Western stay because, in our experience they have the best value for the money. Their breakfast, with the make your own waffles is one the best in the hotel market. We also love the never expire bonus points, that now we are retired and that covid is in the rear mirror ,we will be traveling more.
C6793BHronalds, Your five-star review means a lot to us! Thank you so much for your compliments and great review of our hotel! We take pride in our staff, cleanliness, and the quality of service that we can provide for our dear guests. We also appreciate your appreciation of our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.
Another late night booking for us, on our last leg driving home to SW Florida. We just wanted a safe, clean and inexpensive room for the night, and that's what we got. Older establishment, but clean. Nothing fancy here! Limited engagement with staff checking in and out was very pleasant. The lobby and eating area was clean and neat. Upon entering our room there was an overpowering musty smell. If it wasn't for the late time of night and the bottle of Fabreeze we happened to have and sprayed profusely, I would have gotten another room. Other then that, the room was clean and had the standard amenities: fridge, microwave, TV, iron, coffee, blow dryer and WiFi. I'd stay here again if I had to.
kregster, Thank you for your kind comments and review regarding our high standards of cleanliness . Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We do apologize for the musty smell, we do engage in deep cleaning processes right now. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
For the price (around $75 total) it was great. It didn't feel like the cheapest hotel in the area. Room was clean enough, the room was in good enough shape (or better), everything worked. Breakfast was good enough or better. Staff was super friendly. They even had a little gym w/ treadmill, bike and multi machine thingy. I'm not sure why there are so many negative reviews. If it where $120 a night, I get it w/ some of the complaints, but for $75-ish, come on lol.
Hi P359ITmaxc, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are so happy to learn that you enjoyed our staff's hospitality, breakfast service, and for letting us know how impressed you were with the cleanliness of our hotel. We appreciate the great review and look forward to working with you again soon.
This was the least expensive hotel in the areas but it didn't feel cheap. The room was standard and simple. The decor was nice. Everything worked. The front desk clerk was friendly. The breakfast was typical including scrambled eggs. The coffee was good. I would go back here if I'm in the area again.
Hi Blake V, Thank you for sharing this five-star review of our hospitality and service. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Avoid this place if you can. A very bad remodel was done. The paint job was subpar. Ceilings were stained. The breakfast was nothing but sugar. No protein. No fruit even. I can not recommend enough to not stay here.
Hi Scott W, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. We do apologize for the lack of family dining opportunities, and we want to let you know that we take your suggestions to heart and are reconsidering the available choices. Your feedback about the ceiling and the unpleasant smell are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
This hotel does not hold up to the Best Western brand I am use to. There was a cigarette burn hole on the blanket, black mold above the sink and mirror, the refrigerator didn't keep anything cold, and the worse part there was a roach crawling on the wall. Also, there was a mildew type odor upon entering the room.
Hi Martin W, Thank you for taking the time to share your experience. We sincerely apologize that your room was less than acceptable at our motel. We can assure you that this is not a typical experience. We continually strive to ensure that our rooms smell fresh and clean without the mildew evidence. If you are unsatisfied with your room, we always try to relocate should the rooms be available. We are sorry that circumstances prevented you from asking for another room or letting us know that you were not happy with your accommodations as we certainly would do everything possible to correct the matter. We hope that you will give us another opportunity to exceed your expectations should your travels bring you back to our area.
While staying for 3 nights at SURE STAY HOTEL by Best Western in Brunswick, Ga. Large bottle of wine we had put in the refrigerator in the morning for cooling was not there when we returned to our room in the evening. Owner Sanjay Bhakta offered no compensation.
TRAVELING2GRANDMA, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are so sorry that your bottle of wine was stolen during your most recent stay with us, and We want to assure you that we take the security of our guests very seriously. We strive to ensure that there is no way to get into any room without proper authorization. Sanjay Bhakta is thoroughly investigating this claim. Please consider staying with us again so that we can have another chance to provide you with a superior experience.
I usually stay at the Best Western in Brunswick off of Venture Drive. I tried to book here but the price was double what I have paid for the past 4 years. I noticed this hotel and it was in line with what I normally pay so I booked it. I believe that it was a hotel that was bought by Best Western and is being remodeled. It is just as convenient and the price was good. The staff was amazing and polite. The only issue I had was that I could not connect to the Wi-Fi, but it was a good clean stay.
Aquaman4421, Thank you for taking the time to write this review and share your experience We strive to give you a great experience and were pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with our wifi. We apologize that you had trouble with our WiFi during your visit, and for any inconvenience this caused. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
I knew it is under upgrade but the room I was in obviously hadn't been touched yet. Felt like I was back in the 60s. TV kept shutting off by itself and I finally gave up and went to sleep. The room needs painting and new beds minimum
NewHampster, Thank you so much for taking the time to leave such a thorough and insightful review regarding the facilities and suggestions to improve the experience for our valued guests in the future. Your very detailed negative review of our facilities is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.
Room smelled of urine, sprinkler head falling out of ceiling. Bright lights outside illuminated the room above and below curtains. Too bright to sleep. Fell on property, sitting outside the office door on the concrete yelling for help, no one from the company came to assist.
deltadek, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We wish you would have informed the front desk staff regarding the unpleasant, so we can transfer you in a room that suits your comfort. I want to assure you that we do engage in deep cleaning processes right now as guest satisfaction is our top priority. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience. Please keep us in mind for your next stay in the area.
I stayed to this hotel for 3 nights 301 dollars. Then turned around stayed another night but paid with a different card which charged me 70.49. They charged both of my cards. I talked to the men that runs it, he talking bout wait 7 business days. I got the room March 29th today is April 27th still no refund. I called they said check with my bank. My bank not the ones who charged me. My bank say they dont have anything to do with it. Be careful while paying with your cards. They will NEVER get my money again. Then the black man/robocop act like he didnt even care. WHY? cause its not his money.
ashleycI6021FY, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We sincerely apologize that our team was not able to accommodate you properly. Our entire staff works extremely hard to make sure all of our guests have an excellent stay, but it seems that we've not been able to satisfy you. Please feel free to contact us if this situation has not been resolved to your satisfaction. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
We were so disappointed when we stayed at this hotel. We had stayed here a few years ago and found it to be clean and comfortable. This time was not the same, by far. We had five rooms total; most were okay, at best. The rooms show signs of wear; dirty, especially around the edges; poor maintenance and repair. Our room was the worst, we killed three roaches in the morning before we could get dressed and get out of there. Not the water bug kind you expect from time to time in the south. These were the nasty kind. We told the front desk, but nothing was done. I was told they would have someone look into it and I'd receive an email. It's been almost a month but no email. The towels and sheets were clean.
RobinK416, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I want to apologize for the housekeeping issues that you experienced when staying with us and to assure you that we do engage in deep cleaning processes now. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Hello, Constant Reader. Boy do I have a review for you! Brunswick, Georgia, doorstep to the Golden Isles has many-a-rest stop for the travel weary. What is not offered is a reasonable deal for said lodging. Which is surprising, considering that the town is constantly on the brink of total economic failure, more so exacerbated by the whole coronavirus thing we can't seem to get over. One would think there's be rock bottom deals and hoteliers tripping over themselves to get your money. Nope. We checked in around 0400 after over 30 hours of international travel and right away I knew I was in for a treat. As a general rule, any hotel/motel that requires you to enter your room from the outside rather than an internal hallway is a tacit indicator that the place is a dump. This was no exception. The room itself smelled like swamp water and mold, which seemed logical considering the water damage all over the outmoded popcorn ceiling. The bathroom door handle didn't turn yet you could push it closed and allow the mechanism the latch into place, thus effectively trapping you inside. Perfect for all those adventure-seekers looking to perish in a fiery roach-laden grave! Not to mention the walls of the bathroom. Never mind all the walls were scuffed, dented, and stained. The BATHROOM wall had a booger on it! A F%{*#+% BOOGER! Speaking of roaches! I mean, do I really need to elaborate? Ok, sure: the room had a cockroach infestation. Of course that was only discovered after the first full night there with my kid. Same kid who got violently ill from eating a yogurt from their “breakfast.” So yeah, food safety is not a priority at this establishment. Which, after about 27 hours there, was the final straw and immediately canceled my stay and demanded a refund for the rest of my booking (I originally booked 10 nights. Yikes!). What else...ah, there was a cigarette butt in the corner, the window air conditioner was loud as all get out, there was a permanent dampness to the carpet, beds and towels. The towels looked like they've been in circulation for about 15 years, thin, stained and small. On a positive note: the CCTV system looked newer, if that's any indication of the area I was staying. Honestly, this motel has no business being open. Absolutely no business. It's a health and safety hazard and should be shut down. If you're looking to save a few bucks, either don't travel or pitch a tent. You're better off than risking your health at the Econo Lodge. Frankly, I'm surprised there wasn't a chalk outline where a body was discovered.
MH79R, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Further, any issue related to insects is promptly addressed through professional treatments right away. We hope you'll return someday to see how we're improving.
This hotel is in dire need of renovations!!! There were tiny bugs all over and coming from a hole just above the counter behind the coffee maker. The taps were dirty and extremely hard to turn on. When I tried to plug in the hair dryer it sparked so did no use. Bathroom was not clean. Black spots on some towels. Ugliest bed covers ever. Just an unkempt ,dirty outdated place. Only stayed here because other hotels were full.and a lady in the Best Western recommended it WHY!!
Sansail, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Your comments regarding the bathrooms cleanliness, hair dryer and the bugs have been taken into account. Allow me to apologize for any inconvenience these issues may have caused you. This review gives us a glimpse of the pressing matters at the hotel and rectify them as soon as possible. We hope you will return to be more impressed during your next visit.
As the name "Econo-Lodge" implies, this is a budget motel. If you're tired of driving the Interstate, and just want a good nights rest at a reasonable cost, this franchise fills the bill. I would DEFINITELY stay at this property again Very convenient to the Interstate. At check in, the desk agent was VERY courteous and helpful. She advised us at the start about no elevator, and made certain that we were OK with using the stairs. She also went above and beyond to inform us of restaurants in the vicinity. The morning staff was also very friendly. The building itself may date from the...70s? But it is clean, bright, and seems well maintained. It has all the things we needed - quiet location, clean room, clean comfortable bed, great pillows. The bathroom was spotless, well furnished with adequate towels. The floor in our room was NOT carpeted. It has been re-done with the modern "faux wood" ceramic tiles. This was a surprise to me, but NOT a problem - the floor was amazingly clean. There was a great selection of TV stations, including at least three premium channels. Breakfast was plain, simple filling fare. Cereals, oatmeal, pastries, hard boiled eggs, the usual hot and cold drinks. Quite satisfactory for starting off the day - except for the "coffee." The only "complaint" I have is about the coffee. I'm seeing a trend away from REAL, fresh-brewed coffee toward "powdered coffee "generators". The taste is instantly (sorry - bad pun) noticeable, and the gook that settles at the bottom of the cup confirms the decline in quality. I don't think it's this motel's fault. I suspect it's a move at corporate levels to cut costs. If so - BAD move! If I'm mistaken, my apologies to corporate. I see recent comments about bugs. Both my wife and I were up a couple of times during the night. We NEVER saw a single ANYTHING "creepy." Maybe we were lucky; maybe we were there during the "bug-off" season. Whatever the case, we had NO problems. As stated earlier. I would certainly consider staying here again when I'm in the area.
lofar_dog, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!
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