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Perfect hotel!! I fell in love with this hotel just based on pictures online about 10 years ago & booked it for my birthday trip. It's just as beautiful in pictures as real life. This year I had some friends come to visit & I knew I had to take them for a weekend trip! The first time I went: Great management, beautiful location, very nice hotel inside & out, wonderful breakfast with plenty of options. The rooms are beautifully decorated This weekend: EXACTLY THE SAME! Everything is still as beautiful as I remember. The rooms are amazingly clean, spacious & have everything you could possibly need. The beds are incredibly soft & wonderful. The management is still great, breakfast still has tons of options and is hot & fresh! The pool is absolutely breathtakingly gorgeous, very big & the hot tub is also great! This is by far my favorite hotel to stay in & I would recommend it to anyone! So if you are going to St. Simons island, stay here!!!! Thank you Best Western Plus! We will visit for years to come.
Hi louisewH556OI, Thank you so much for sharing this wonderful review and for making us your favorite hotel on St. Simons Island! It means so much to know that you first fell in love with our property through photos nearly 10 years ago, and even more that you returned this year with friends and found everything just as beautiful and welcoming as you remembered. We're thrilled that you enjoyed our clean, spacious, and well-appointed rooms, comfortable beds, beautiful décor, and fresh breakfast with plenty of options. It's also wonderful to hear how much you enjoyed the pool and hot tub. Most of all, we truly appreciate your kind words about our management and the overall experience. Thank you for your continued loyalty, your recommendation, and for choosing to create more memories with us. We're honored to be part of your St. Simons Island trips and look forward to welcoming you back for many more years to come!
The staff was so kind and helpful. Our room was very comfortable and clean. The pool and hot tub were amazing. So quiet. Such a hidden gem.
Hi B3285XLtinaf, Thank you so much for your wonderful review! We're delighted to hear that our staff were kind and helpful and that you found your room both clean and comfortable. It's especially great to know that you enjoyed the pool and hot tub and appreciated the peaceful, quiet atmosphere. We truly appreciate you calling us a hidden gem! Your kind words mean a lot to our team, and we're so glad you had such a relaxing stay. We look forward to welcoming you back for another enjoyable visit!
We had a wonderful stay, we both wanted to stay longer. The front desk staff was amazing when there was a mix up on my online reservation and fixed it right away. The pool area was great and we enjoyed it many hours. If we find ourselves in Georgia again will definitely be back!
Hi 979alysias, Thank you so much for sharing your wonderful review! We're thrilled to hear that you both had such an enjoyable stay that you wished you could have stayed longer. We're especially glad that our front desk team was able to quickly resolve the mix-up with your online reservation and make things right for you. It's wonderful to know that their prompt and helpful service made a positive difference. We're also happy to hear that you had such a great time in the pool area and were able to enjoy it for many hours. Thank you for choosing to stay with us and for your kind words about our team and amenities. We would be delighted to welcome you back the next time your travels bring you to Georgia!
Wonderful experience. The staff were all so friendly, from the front desk at the beginning to the lovely breakfast lady at the buffet to all the cleaners! You guys all rock! Highly recommend. The pool looked great, but we didn't get a chance to enjoy it. The rooms were clean, and the beds were very comfortable. Thank you for a great weekend!
Hi carolinejN2643GA, It's especially heartwarming to know that our entire team, from the front desk and breakfast attendant to our housekeeping staff, made you feel welcome and well cared for. We truly appreciate you recognizing everyone's efforts, and we'll be sure to share your kind words with the team. We're also glad you found your room clean and the beds comfortable. We're sorry you didn't get a chance to enjoy the pool this time, but we hope you'll have the opportunity to take advantage of it during a future stay! Thank you again for your kind recommendation and for choosing to stay with us. We look forward to welcoming you back for another wonderful visit!
Cleaning,breakfast, attention, everything is good.
Hi O4445SVgabrielab, Thank you for sharing your kind feedback! We're so happy to hear that you enjoyed your stay and that everything, from the cleanliness of the hotel to the breakfast and attentive service, met your expectations. It's wonderful to know that our team helped make your experience a pleasant one. We truly appreciate your positive comments and your recognition of the effort our team puts into providing a clean, comfortable, and welcoming environment for our guests. We hope to have the pleasure of welcoming you back again for another enjoyable stay!
Great room very friendly staff and awesome pool.
Hi E702TEchadp, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your room and found our staff to be so friendly and welcoming. Creating a comfortable and pleasant experience for our guests is very important to us, so it's wonderful to know that our team made a positive impression. We're also glad you had a chance to enjoy our pool and found it to be awesome! We truly appreciate you taking the time to share your positive experience and recognize the things that made your stay enjoyable. Thank you again for staying with us. We hope to have the pleasure of welcoming you back for another great visit!
The hotel was very pleasant and the staff went out of their way to help me.
Hi A3579CTdianef, Thank you for taking the time to share your positive feedback. We're delighted to hear that you found the hotel pleasant and, most importantly, that our staff went out of their way to assist you during your stay. Providing friendly, attentive, and helpful service is very important to us, so it's wonderful to know that our team made a positive impression. We truly appreciate you recognizing their efforts and taking a moment to share your experience. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another pleasant and comfortable visit in the future!
Great place! The pool area is absolutely beautiful and the landscaping and trees around the property are beautiful. The rooms are pretty nice too, seems they maybe have recently been renovated? There was very little noise aside from landscaping during the day, but that didnt start until around 9am anyways. Everyone who worked at the hotel was very kind and helpful. The only small downside is the location - it's not super close to the main village area but for the price of Best Western versus hotels/rentals closer, it's not too big of a deal to me. I felt safe as a young female solo traveler too.
Hi Trail15888829620, Thank you so much for taking the time to share such a thoughtful review! We're delighted to hear that you enjoyed your stay and especially loved the beautiful pool area, landscaping, and trees throughout the property. It's wonderful to know that you found the rooms comfortable and nicely updated as well. We're also happy that you had a peaceful stay with very little noise and that our team members were kind and helpful throughout your visit. Knowing that you felt safe and comfortable traveling with us as a solo guest is especially meaningful to us. We understand your thoughts about the location and appreciate your perspective on the value we offer compared with accommodations closer to the main village area. We're glad the overall experience and price made the location a worthwhile trade-off for you. We truly appreciate you choosing to stay with us and hope to welcome you back for another relaxing visit!
Nice location. Good breakfast. Otherwise note the following negatives: -The room was very small. Hard to maneuver and unpack. -bedding torn and worn (see pics) -toiletries are single use…meaning one person can use them one time. Not enough for everyone -TV did not work. Attempted to get it remedied but no luck -phone never connected to front desk -our room was noisy. Not much hotel can do but should be noted.
Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our convenient location and good breakfast. We appreciate you highlighting these positive aspects of your stay. At the same time, we sincerely apologize for the issues you encountered in your room. We understand that limited space can make it difficult to unpack and move around comfortably, and we are sorry that the size of the room did not meet your expectations. We apologize as well for the problems with the in-room amenities and services. We also understand your frustration regarding the limited toiletries and appreciate your feedback about having an adequate supply available for everyone occupying the room. We are sorry that noise affected your stay as well. While we recognize that some outside or neighboring-room noise can be difficult to completely prevent, we understand how important a peaceful environment is when guests are trying to rest. Thank you again for sharing both the positives and the areas where we fell short. Your detailed comments are valuable and help highlight opportunities to improve the comfort, maintenance, and overall experience we provide to our guests.
Great stay. Nice pool and hot tub. AC cold and shower pressure great
Hi Adventure64262180677, Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you had a great stay and enjoyed our pool and hot tub. It is wonderful to know that these amenities added to your relaxation and overall experience. We are also pleased that you found the air conditioning nice and cold and the shower pressure great. Comfortable room temperatures and a refreshing shower can make a big difference, and we are happy that these details helped make your stay more enjoyable. Thank you again for choosing to stay with us and for sharing your kind comments. We truly appreciate your business and hope to have the pleasure of welcoming you back for another great stay!
So peaceful! The staff was friendly and welcoming. Our room was clean and comfortable. Well priced, hot breakfast, and a large pool. We would definitely stay here again!
Hi Y9272IGamyn, Thank you so much for sharing such a wonderful review! We are delighted to hear that you enjoyed the peaceful atmosphere and found our staff friendly and welcoming. It is also great to know that your room was clean and comfortable and that you felt you received excellent value during your stay. We are especially pleased that you enjoyed our hot breakfast and had the opportunity to relax in our large pool. Providing our guests with a comfortable and enjoyable stay, along with amenities that add convenience and value, is very important to us. Thank you again for your kind words and for choosing to stay with us. We are thrilled to hear that you would definitely stay with us again. We look forward to welcoming you back for another peaceful and enjoyable visit!
We stayed at the Best Western in St Simons Island it was awesome everybody there was so nice and kind the rooms were clean they always made sure we had something or if we needed something I'll stay there again
Hi carolbU5796NL, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an awesome stay and that our team made such a positive impression. It is wonderful to know that everyone was nice, kind, and attentive to your needs throughout your visit. We are also pleased that you found your room clean and appreciated how our staff made sure you had everything you needed during your stay. Providing friendly, thoughtful service and making our guests feel welcome and cared for is very important to us. Thank you again for your kind words and for choosing to stay with us. We are especially happy to hear that you would stay with us again. We look forward to welcoming you back for another awesome stay!
The staff went above and beyond Everyone was so welcoming and accommodating. The room was clean and well maintained. The area is perfect and tucked back in and quiet. No highway noise like most hotels. I will be coming back and highly recommend
Hi sherrymZ834XO, Thank you so much for your wonderful review! We are truly delighted to hear that our staff went above and beyond to make you feel welcomed and accommodated throughout your stay. Providing friendly and attentive service is something we take great pride in, and your kind words mean a great deal to our entire team. We are also pleased to know that you found your room clean and well maintained. It is wonderful to hear that you enjoyed our peaceful location and appreciated being tucked away from the highway noise, allowing you to relax and get a good night's rest. Thank you as well for your recommendation and for letting us know that you plan to return. We sincerely appreciate your support and look forward to welcoming you back for another comfortable, quiet, and enjoyable stay!
Suite was wonderful, breakfast and staff were great but just slightly let down by the hot tub jets out of order. There's also golf cart access to most of the island from here too.
Dear Passport05484937858, Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you had a great stay and enjoyed your suite. It is also fantastic to know that you were pleased with our breakfast and found our staff to be great and welcoming. We sincerely apologize for the disappointment with the hot tub jets being out of order. We understand that relaxing in the hot tub can be an enjoyable part of a stay, and we regret that this amenity was not fully available during your visit. We are glad you also appreciated our convenient location and the golf cart access to much of the island. It sounds like you were able to take advantage of the area and all it has to offer. Thank you again for choosing to stay with us and for sharing your experience. We truly appreciate your kind comments and hope to welcome you back for another wonderful stay in the future!
This was a great spot. You would never know that there was anything around you as there was never any noise. The staff were extremely helpful and very friendly. Breakfast area was clean and welcoming and food was excellent. We had a suite overlooking the pool which was one of the best layouts I've seen. I would definitely stay here again if in the area.
Hi seahag1, Thank you so much for your wonderful and detailed review! We're thrilled to hear that you had such a great experience and would choose to stay with us again when you're in the area. It's fantastic to know that you enjoyed the peaceful atmosphere and were pleasantly surprised by how quiet the property was despite the surrounding area. A restful environment can make such a difference during a stay, and we're glad you were able to enjoy a quiet and relaxing visit. We're also delighted by your kind comments about our staff. Knowing that our team was extremely helpful and friendly means a great deal to us. We're equally pleased that you enjoyed our clean and welcoming breakfast area and found the food to be excellent. It's wonderful to hear that you particularly enjoyed your suite overlooking the pool. We're glad the layout worked so well for you and stood out among your hotel experiences. We truly appreciate you highlighting that feature. We look forward to welcoming you back for another peaceful, comfortable, and enjoyable stay!
Location, good rooms are very clean and hospitality is very, very, very good. They do everything to make you comfortable.
Hi markwH3214GL, Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location and found your room very clean and comfortable. It's especially rewarding to know that our hospitality made such a positive impression. Our team truly strives to make every guest feel welcome and comfortable, so your kind words mean a great deal to us. We greatly appreciate you choosing to stay with us and taking the time to share your experience. Thank you again for your generous comments, and we look forward to welcoming you back for another enjoyable stay!
Customer service great at the desk; rooms clean/comfortable; all the employees were very nice/polite; friends liked the pool & hot tub; breakfast bar good/staff great. Only thing wrong was the tub drain was very slow. Forgot to tell them at ckout. Will let them know. The desk staff were very helpful, friendly & accommodating as a last minute reservation when our other hotel next to BW, that we had a reservation for, had problems getting key cards made & didn't know when machine would be fixed; no discount for their problem. Desk clerk not polite about it either. So we went next door to Best Western. Thanks!
Dear mysherm24, We are delighted to hear that you had such a positive experience, especially after having to make a last-minute change to your travel plans. It is wonderful to know that our front desk team was helpful, friendly, and accommodating when you needed a room on short notice. We truly understand how stressful it can be when unexpected issues arise during travel, and we are glad our team was able to make the transition easier and provide you with a welcoming experience. We are also pleased to hear that you found your room clean and comfortable and that you enjoyed the breakfast bar. It is especially gratifying to know that both you and your friends had a great time enjoying the pool and hot tub. Your kind comments about our employees being nice and polite mean a great deal to our team. We will certainly share your compliments with them, as recognition like this is very encouraging. We appreciate you also mentioning the slow tub drain. Although it was an otherwise enjoyable stay, we understand how a maintenance issue like this can be an inconvenience. We appreciate you bringing it to our attention in your review, and we will make sure the concern receives the appropriate attention so that it can be addressed. Thank you again for your kind words and for giving our team the opportunity to take care of you. We truly appreciate your business and hope to welcome you back again for another enjoyable stay!
Property is clean, modern & the staff super friendly. Pool area has lots of seating options in the shade or sun. Nice pool n hot tub. Location was lovely & convenient.
Hi H8617KZmariad, Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience with us. We are delighted to hear that you found our property clean and modern and that our friendly team made a positive impression during your stay. Providing warm, welcoming service is something we take great pride in, and your kind comments will be a wonderful encouragement to our staff. We're also pleased that you enjoyed our pool area and appreciated having a variety of seating options in both the shade and the sun. It's wonderful to know that you were able to relax and make the most of the pool and hot tub during your visit. We're equally happy that you found our location both lovely and convenient. We understand how much a great location can add to a stay, and we're glad it worked so well for you. Thank you again for choosing to stay with us and for sharing such positive feedback. We look forward to welcoming you back for another relaxing, comfortable, and enjoyable visit in the future!
Awesome Steff. Comfortable rooms. Great pool. Nice breakfast.
Hi jimsattler, We truly appreciate you taking the time to share your experience with us. We are delighted to hear that you enjoyed the awesome service from our staff and found your room comfortable. Creating a welcoming and relaxing environment for our guests is one of our top priorities, and we're pleased that you had such a positive experience. It's also wonderful to know that you enjoyed our pool and breakfast. We're glad these amenities added to your stay and helped make your visit even more enjoyable. Thank you again for choosing to stay with us and for your kind feedback. Your support means a great deal to our entire team, and we look forward to welcoming you back for another comfortable and enjoyable stay in the future!
Nice room, breakfast was very good, check in and out was easy
Hi retired_traveler73, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had an enjoyable stay! We're pleased to know that you found your room to be nice and comfortable, and that our breakfast was a highlight of your visit. Providing a clean, relaxing accommodation and a satisfying start to the day are important parts of the guest experience, and we're happy that these aspects contributed to a pleasant stay. It's also wonderful to hear that your check-in and check-out process was smooth and convenient. Our team works hard to make every part of the guest journey as welcoming and efficient as possible. Thank you again for choosing to stay with us and for sharing your kind comments. We look forward to welcoming you back for another comfortable and enjoyable visit in the future.
Excellent stay. From the staff to the beds with the courtyard and pool in between!!
Hi rixg2025, Thank you so much for taking the time to share your wonderful review! We're delighted to hear that you had an excellent stay with us. It's great to know that our friendly staff helped make your visit enjoyable and that you found our beds comfortable for a relaxing and restful stay. We're also pleased that you enjoyed our beautiful courtyard and pool area. These spaces are designed to provide guests with a peaceful place to relax and unwind, and we're happy they added to your overall experience. Your kind words mean a great deal to our entire team and serve as wonderful encouragement as we continue striving to provide exceptional hospitality to every guest. Thank you again for choosing to stay with us. We look forward to welcoming you back for another comfortable and memorable stay in the future.
Quaint location with a beautiful relaxing atmosphere. Swimming and hot tub was our favorite part.
Hi mishandap, Thank you so much for taking the time to share your lovely feedback! We're delighted to hear that you enjoyed your stay and appreciated the unique atmosphere of our property. It's wonderful to know that you found our location quaint and relaxing. Creating a peaceful and comfortable environment where guests can unwind is something we take great pride in, and we're happy that it added to your overall experience. We're especially glad to hear that you enjoyed the swimming pool and hot tub. We know these amenities can provide the perfect opportunity to relax and recharge, and it's great to hear they were a highlight of your visit. Thank you again for choosing to stay with us and for sharing your experience. We truly appreciate your kind words and look forward to welcoming you back for another relaxing and enjoyable stay in the future.
Amazing experience. Beautiful location very friendly staff.
Hi patricialX6653PZ, Thank you so much for taking the time to share your wonderful review! We're delighted to hear that you had an amazing experience during your stay with us. It's wonderful to know that you enjoyed our beautiful location and found our staff to be friendly and welcoming. Providing a memorable stay through exceptional service and a comfortable atmosphere is something our team strives for every day, and we truly appreciate your kind recognition. Your positive feedback means a great deal to us and serves as great encouragement for our entire team. Thank you again for choosing to stay with us and for sharing your experience. We look forward to welcoming you back for another enjoyable and memorable visit in the future!
Clean room. Modern decor inside but outside is still quaint. Quiet area with nice pool.
Hi tracyrU6573LK, Thank you so much for taking the time to share your feedback! We're pleased to hear that you enjoyed your stay with us. It's wonderful to know that you found your room clean and appreciated the modern décor throughout the interior. We're also glad that you enjoyed the charm of our property's exterior, as we strive to provide a comfortable experience that combines updated accommodations with a welcoming atmosphere. We're happy to hear that you appreciated our quiet location and were able to enjoy the pool area. Creating a relaxing environment where guests can unwind is very important to us, and we're glad these features added to your overall stay. We truly appreciate your feedback and hope to welcome you back for another clean, comfortable, and enjoyable visit in the future.
We resided at The Best Western The Hotel was great the staff from start to finish was very professional.we are diffently coming back Next year for our Family events Thank you all for a wonderful experience coming to the Island for the first time
Hi jacquelynh930, Thank you so much for your wonderful review! We are truly honored that you chose to stay with us during your first visit to the island, and we're delighted to hear that your experience was such a positive one. It's especially rewarding to know that our team made such a great impression from the moment you arrived until the time you departed. Providing professional, friendly, and attentive service is something we take great pride in, and your kind words are a wonderful encouragement to our entire staff. We're thrilled that you enjoyed your stay and that we could help make your family visit a memorable one. Knowing that you plan to return next year for your family events is one of the greatest compliments we could receive, and we truly appreciate your confidence in us. Thank you again for choosing to stay at Best Western and for taking the time to share your thoughtful feedback. We look forward to welcoming you and your family back next year for another wonderful and enjoyable stay!
We have stayed at the St Simon location since early 2021. Super friendly clean and convenient
Hi M1146KTgeorgew, Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback. We are truly grateful that you have been staying with us since early 2021 and that you continue to choose our St. Simons location for your travels. It is wonderful to hear that you consistently find our hotel clean, convenient, and welcoming. Providing a comfortable environment and a positive experience for our guests is something our entire team takes great pride in, and your kind words are a wonderful encouragement. We especially appreciate your recognition of our friendly team. Creating a warm and inviting atmosphere is at the heart of what we do, and we are delighted to know that our staff has helped make your stays enjoyable over the years. Thank you again for your continued support and for sharing your experience. We truly value your loyalty and look forward to welcoming you back for many more comfortable and memorable stays in the future!
Very well kept hotel. Situated in a quiet and peaceful area
Hi petevm, Thank you for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay and found our hotel to be well-kept and located in a quiet, peaceful area. Creating a comfortable and relaxing environment for our guests is one of our top priorities, and we are pleased that the atmosphere of our property helped make your visit enjoyable. We appreciate your recognition of the care and effort our team puts into maintaining a welcoming and pleasant place for our guests. Thank you again for choosing to stay with us and for sharing your positive experience. We truly appreciate your support and look forward to welcoming you back for another peaceful and comfortable stay in the future!
Very well run hotel. Clean, quiet, no surprises.
Hi 990petertb, Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're delighted to hear that you found our hotel to be well-managed, clean, and quiet. Providing a comfortable, reliable, and stress-free stay is exactly what we strive for, so it's especially rewarding to know that your visit was just that, with no surprises and everything meeting your expectations. Your kind words are a great encouragement to our entire team, who work hard every day to ensure our guests enjoy a welcoming and relaxing experience from check-in to check-out. Thank you again for choosing to stay with us. We sincerely appreciate your support and look forward to welcoming you back for another comfortable and enjoyable stay in the future!
The pictures don't lie. The place is beautiful and the room was very good, the bedding and towels was upscale and the room was very clean 👌. The staff was very nice and made my stay the best, they realy made me feel like I was very important to them and not treated like anything less. The braekfast is fresh.
Hi R7534OQdebrat, Thank you so much for your wonderful review! We are thrilled to hear that you had such an enjoyable stay and that our hotel exceeded your expectations. It is especially rewarding to know that you found the property to be just as beautiful as pictured and that you were impressed with the cleanliness of your room. We're delighted that you enjoyed our upscale bedding and towels, as we know these details help create a relaxing and comfortable stay. Your kind words about our team truly mean a great deal. Providing warm, attentive hospitality is our top priority, and we are so pleased that our staff made you feel welcomed, valued, and genuinely cared for throughout your visit. Knowing that they helped make your stay memorable is the greatest compliment we could receive. We're also happy to hear you enjoyed our fresh breakfast. We strive to offer a delicious start to each day, and it's wonderful to know it added to your positive experience. Thank you again for choosing to stay with us and for taking the time to share your thoughtful feedback. We truly appreciate your support and look forward to welcoming you back for another exceptional stay in the future!
Clean, friendly staff and quiet. Price reasonable as well.
Hi H7119KAjohnv, Thank you for taking the time to share your kind feedback about your stay. We are delighted to hear that you found our hotel to be clean, peaceful, and comfortable during your visit. We truly appreciate your compliments regarding our friendly staff. Our team takes great pride in providing warm and attentive service, and it is wonderful to know that their hospitality helped make your stay enjoyable. We are also pleased that you found our pricing to be a good value. Providing a comfortable and welcoming experience while offering great value for our guests is something we strive for every day. Thank you again for choosing to stay with us and for sharing your experience. We appreciate your recommendation and look forward to welcoming you back for another relaxing visit to Saint Simons Island in the future!
Excellent breakfast and I loved the pool. Room is a bit small but the place is so quaint and quiet. Excellent customer service too.
Hi Y14QGcarolync, Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and appreciated our breakfast offerings and pool area. It is always our goal to provide amenities and services that help our guests relax and enjoy their visit. We truly appreciate your kind words about our customer service. Our team takes great pride in creating a warm, welcoming atmosphere, and it is wonderful to know that their efforts made a positive impression during your stay. We also appreciate your feedback regarding the room size. We understand that guests have different preferences when it comes to space, and we are glad that the quaint, peaceful atmosphere of our property helped make your stay comfortable and enjoyable. Thank you again for choosing to stay with us and for sharing your experience. We greatly appreciate your kind recommendation and look forward to welcoming you back for another quiet and relaxing visit in the future!
We had an awesome experience at this hotel and I will definitely be going again! The pool stayed clean and I can confirm that it got skimmed and cleaned every morning we were there. The location was a perfect drive to the beach to build up anticipation for the trip. The only things we had problems with while staying here was housekeeping not getting us the appropriate towels for showering and we couldn't exactly get the tv to work because it wasn't connected to the internet, so I would recommend bringing a console of your own if possible. But, overall, the trip was excellent. Everything was clean, the hostess was incredibly friendly and helpful, and we will be going back for another vacation!
Dear L9199SEemilyj, Thank you so much for your wonderful review! We're thrilled to hear that you had such an awesome experience and that your stay was enjoyable enough to have you planning a return visit. It's fantastic to know that you found the property clean and well-maintained and that you noticed the care taken to keep the pool clean each day. Our team works hard to ensure guests can relax and enjoy our amenities, so your recognition is greatly appreciated. We're also delighted that our location was a great fit for your vacation and provided convenient access to the beach while helping build excitement for your trip. It's wonderful to hear that our hostess made such a positive impression with her friendly and helpful service as well. At the same time, we appreciate your feedback regarding the housekeeping service and the television connectivity issues. We understand how important it is to have the appropriate room amenities readily available and for in-room entertainment to function properly. Your comments are valuable and will be shared with our team as we continue working to improve the guest experience. Thank you again for your thoughtful review and for highlighting both the positives and the areas where we can improve. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another memorable vacation in the future!
Our 2nd time here and we love it, both times our experience was excellent! Staff was very helpful and so nice, rooms were perfect and the breakfast was great, no complaints what so ever, will definitely be back.
Hi Passport43366507603, Thank you so much for your wonderful review and for choosing to stay with us again! We are truly honored to have welcomed you back, and it means so much to know that your second visit was just as enjoyable as your first. We're delighted to hear that you had another excellent experience and that our team made you feel welcome with their friendly and helpful service. Providing genuine hospitality is something we take great pride in, and your kind words are a wonderful encouragement to our entire staff. It's also great to know that you were pleased with your room and enjoyed our complimentary breakfast. We're happy these amenities helped make your stay comfortable and enjoyable from start to finish. Hearing that you had no complaints whatsoever is the highest compliment we could receive. Thank you for your continued trust and support. We truly appreciate your loyalty and look forward to welcoming you back for a third stay and many more memorable visits in the future!
Great pool & hot tub and good breakfast that wasn't the same everyday. We loved the biscuits and gravy and the regular sausage. Had an amazing coffee machine in lobby 24 hours a day. The staff were all friendly and housekeeping checked to make sure our room was clean.
Hi shannonmN489JK, Thank you so much for your wonderful review! We are delighted to hear that you had such an enjoyable stay with us. It's fantastic to know that you enjoyed our pool and hot tub, and that our complimentary breakfast helped make your mornings even better. We're especially pleased that you appreciated the variety of breakfast options throughout your stay, and it's great to hear that the biscuits and gravy, regular sausage, and our 24-hour coffee machine in the lobby were among your favorites. We're also grateful for your kind words about our team. Providing friendly, attentive service is something we take great pride in, and we're delighted to know that both our staff and housekeeping helped make your stay comfortable by ensuring your room met your expectations. Your thoughtful feedback means so much to all of us, and we truly appreciate you taking the time to share your experience. Thank you for choosing to stay with us. We look forward to welcoming you back for another relaxing and enjoyable visit in the future!
The staff there are really kind and we are thankful for that. The room had some issues. The sink wouldn't drain well, the air conditioning units kept leaking on the floor and the floor really needed a good mop. So many stains and crumbs. I hope the next time we are there, it'll be a little cleaner.
Dear sarahcX7050KA, Thank you for taking the time to share your feedback. We truly appreciate your comments and are grateful that you recognized the kindness of our staff. Providing warm, friendly service is something we take great pride in, and your kind words will certainly be shared with our team. At the same time, we sincerely apologize that your guest room did not meet your expectations. We are sorry to hear about the issues you experienced with the slow-draining sink, the leaking air conditioning unit, and the overall cleanliness of the floor. We understand how these concerns could have affected your comfort during your stay, and we regret that we fell short of the experience you deserved. Please know that your comments have been shared with our housekeeping, maintenance, and management teams for careful review. We are committed to addressing these concerns promptly and reinforcing our inspection and cleaning procedures to ensure our guest rooms are clean, well-maintained, and comfortable for every stay. We truly appreciate your honest feedback and are especially thankful to hear that you are willing to give us another opportunity. We hope that your next visit reflects the high standards we strive to provide and leaves you with a much more positive experience.
Great location, friendly and helpful staff. Clean rooms. Our 2nd stay here.
Hi P6065CWrogerm, Thank you so much for your wonderful review and for choosing to stay with us again! We truly appreciate your continued loyalty and are delighted to hear that you had another enjoyable experience. It's wonderful to know that you enjoyed our convenient location, found your room to be clean and comfortable, and experienced the friendly and helpful service our team strives to provide each day. Your kind words are a great encouragement to our staff, who work hard to ensure every guest feels welcome and well cared for. The greatest compliment we can receive is knowing that guests choose to return, and we are honored that this was your second stay with us. Your continued trust means a great deal to our entire team. Thank you again for taking the time to share your experience. We sincerely appreciate your support and look forward to welcoming you back for many more comfortable and enjoyable stays in the future.
Great decor. Friendly staff. The king suite was spacious and comfortable. The bottom floor rooms in front of the pool are noisy innthe morning. The room was extremely clean. The breakfast bar is good, but the cereal choices are very limited. 24 hr coffee is amazing! Fast free wifi! It is central on SSI and close to everything. I feel I got my money's worth.
Hi Joshua, Thank you so much for taking the time to share such a thoughtful review! We are delighted to hear that you had an enjoyable stay and appreciate your detailed feedback. It is wonderful to know that you enjoyed our décor, found our staff to be friendly and welcoming, and were pleased with the spacious comfort of your king suite. We are especially happy that the cleanliness of your room stood out, as maintaining a spotless and comfortable environment is one of our top priorities. We're also glad you were able to take advantage of our complimentary breakfast, 24-hour coffee, fast free Wi-Fi, and our convenient central location on St. Simons Island. It's great to hear that these amenities helped make your stay more enjoyable and that you felt you received excellent value for your money. Thank you as well for sharing your observations about the morning noise near the pool and the limited cereal selection at breakfast. We appreciate your constructive feedback, as it helps us identify opportunities to enhance the guest experience and better meet the needs of our visitors. Your kind words and helpful suggestions mean a great deal to our team. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another clean, comfortable, and enjoyable visit in the future.
Every employee at the Best Western hotel on St. Simons Island was friendly, kind, and genuinely helpful. It's becoming rare to find hotels that still offer complimentary breakfast, so the delicious breakfast served each morning was a wonderful and welcome surprise. We thoroughly enjoyed our stay and will definitely choose this hotel again!
Hi Culture12191311908, Thank you so much for your wonderful review! We are truly grateful that you took the time to share your experience, and we are delighted to know that your stay with us was such an enjoyable one. It is especially rewarding to hear that every member of our team made you feel welcome with their friendly, kind, and genuinely helpful service. Providing warm hospitality is at the heart of what we do, and your thoughtful recognition is the highest compliment we could receive. We will be sure to share your kind words with our entire staff, as they will be thrilled to know their efforts made such a positive impact on your visit. We are also pleased that you enjoyed our complimentary breakfast. We know how much guests appreciate starting their day with a delicious meal, and we're happy to hear it was a welcome surprise and added to your overall experience. Your decision to stay with us again is truly the greatest compliment we could receive. Thank you for choosing Best Western on St. Simons Island and for your generous feedback. We look forward to welcoming you back for another relaxing, comfortable, and memorable stay in the future!
Outstanding experience overall. The staff was so friendly and helpful. We showed up with a kids baseball team and they handled it so well. We loved the pool, kids had so much fun.
Hi 406adriant, Thank you so much for your fantastic review! We are thrilled to hear that you had an outstanding experience during your stay with us. It is especially rewarding to know that our staff made such a positive impression with their friendly and helpful service. Welcoming groups, including youth sports teams, is always a pleasure, and we are delighted that our team helped make your visit smooth and enjoyable. We understand the unique needs of traveling teams and their families, and we're glad we could contribute to a successful trip. We're also happy to hear that you and the kids enjoyed the pool. It's wonderful to know that it provided a fun place for everyone to relax and create great memories after a day of baseball. Thank you again for your kind words and for choosing to stay with us. Your feedback means a great deal to our entire team, and we look forward to welcoming you, your family, and your baseball team back for another outstanding stay in the future. We wish your team continued success and safe travels!
Excellent hotel. Exceptional staff. Great amenities. Super location.
Hi Jan P, Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience with us. We are delighted to hear that you found our hotel to be excellent and that our staff made such a positive impression. Providing exceptional service is our highest priority, and your kind words are a great encouragement to our entire team. We're also pleased that you enjoyed our amenities and found our location to be convenient for your travels. We strive to provide a comfortable and enjoyable experience for every guest, and it is rewarding to know that we met your expectations in so many ways. Thank you again for your thoughtful feedback and for choosing to stay with us. We look forward to welcoming you back for another exceptional stay in the future!
We have been staying at this Best Western for 10 years, and we love it! The staff are always great and helpful. The breakfast is amazing. We have been in many of the rooms and love them all. The pool area is peaceful and beautiful!!! It takes less than five minutes to drive to town!!! Love Love
Hi 248brandia, Thank you so much for your wonderful review and, most importantly, for your incredible loyalty over the past 10 years! It truly means the world to us that you have continued to choose our Best Western as your place to stay, and we are honored to have earned your trust year after year. We are delighted to hear that our staff has consistently provided you with friendly and helpful service throughout your many visits. Your kind words are a wonderful compliment to our entire team, who work hard to ensure every guest feels welcomed and well cared for. It's also fantastic to know that you continue to enjoy our breakfast and that you've been pleased with each of the rooms you've stayed in over the years. We strive to provide clean, comfortable accommodations, and we're thrilled that we've consistently met your expectations. We're especially happy that you enjoy our peaceful and beautiful pool area. It's wonderful to know it has provided a relaxing place for you to unwind during your stays. Our convenient location, just minutes from town, is another feature we're glad has made your visits even more enjoyable. Thank you once again for your heartfelt review and your continued support over the last decade. Guests like you are truly part of our hotel family, and we look forward to welcoming you back for many more memorable stays in the years ahead!
Clean rooms , excellent customer service, quiet pool area, centrally located to shopping, restaurants, and public beach. Stephanie helped us add an extra night last minute due to an early arrival.
Hi MargaMadisonGA, Thank you so much for your wonderful review! We are delighted to hear that you had such an enjoyable stay with us. It's great to know that you found your room clean, enjoyed our excellent customer service, and were able to relax by the quiet pool. We're also pleased that our convenient location made it easy for you to explore nearby shopping, restaurants, and the public beach, helping to make your visit even more enjoyable. A special thank you for recognizing Stephanie! We are thrilled to hear that she was able to assist you with adding an extra night to your stay at the last minute due to your early arrival. She is a valued member of our team, and we will be sure to share your kind words with her. We know she will truly appreciate the recognition. Thank you again for taking the time to share your experience. Your thoughtful feedback means a great deal to us, and we look forward to welcoming you back for another relaxing and memorable stay in the future.
Everything was absolutely perfect !! Very clean and excellent staff. This was our first stay here and we will definitely be back !!
Hi F3793EKvickyh, Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a perfect stay with us. It means so much to know that you found everything to be clean and that our staff helped make your experience such an enjoyable one. Our team works hard to provide exceptional hospitality and a welcoming atmosphere for every guest, so your kind words are truly appreciated. We are especially honored that you chose to stay with us for the first time and are thrilled to hear that you plan to return. There is no greater compliment than knowing we have earned your trust and that you look forward to staying with us again. Thank you once again for your thoughtful feedback and for choosing our hotel. We can't wait to welcome you back for another wonderful experience in the future!
Love the pool! Clean rooms and easy check-in!
Hi blaked498, Thank you so much for your wonderful review! We are delighted to hear that you had such an enjoyable stay with us. It's fantastic to know that you loved our pool and found your room to be clean and comfortable. We also appreciate your kind words about our easy check-in process. Our team works hard to provide a smooth arrival experience and a welcoming atmosphere from the moment our guests walk through the door. Your positive feedback is truly appreciated and serves as great encouragement to our entire team. We are so pleased that we were able to provide you with a pleasant and relaxing stay. Thank you again for choosing to stay with us. We look forward to welcoming you back for another memorable visit in the future!
Great staff at front desk and housekeeping. Beautiful pool. Rooms in need of some repair but beds are comfortable.
Hi Sally, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay and that our front desk and housekeeping teams made such a positive impression. Providing friendly, attentive service is one of our top priorities, and your kind words are greatly appreciated. We're also pleased that you were able to enjoy our beautiful pool and found the beds comfortable, helping you relax during your visit. At the same time, we appreciate your honest comments regarding the condition of the guest room. We understand that well-maintained accommodations are an important part of a great stay, and your feedback will be shared with our maintenance team as we continue making improvements throughout the property. Thank you again for your thoughtful review. We truly value your feedback and hope to have the pleasure of welcoming you back for an even better experience in the future.
We choose Best Western hotels usually because they have exterior doors and that is convenient for our dogs. Very pretty pool area and hot tub, which the jets were not working. Air conditioning was noisy but I would stay there again.
Very nice staff, clean room and bed comfortable.
Hi Laura, Thank you so much for taking the time to share your kind feedback. We are very happy to hear that you enjoyed your stay and found our staff to be very nice and welcoming. It's also wonderful to know that your room was clean and that you found the bed comfortable, as providing a restful and pleasant experience for our guests is always our goal. Your thoughtful comments are greatly appreciated by our entire team. We are grateful you chose to stay with us and hope to have the pleasure of welcoming you back for another comfortable and enjoyable visit in the future.
It was a good experience & the staff was helpful
Hi Kristen, Thank you so much for taking the time to share your feedback. We are very pleased to hear that you had a good experience during your stay and that our staff was helpful. Providing friendly and attentive service is something we take great pride in, so it is wonderful to know that it made a positive difference during your visit. We truly appreciate your kind words and your support. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back again in the future for another enjoyable stay.
Location style atmosphere facilities ect . Sslmply wonderful
Hi O3176EValexw, Thank you so much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay on St. Simons Island and felt that everything, from the location and style to the atmosphere and facilities, was a perfect match for your visit. It's wonderful to know that your overall experience was simply wonderful, as creating memorable and comfortable stays for our guests is always our top priority. We truly appreciate your support and are so glad you chose to stay with us. We look forward to welcoming you back for another enjoyable visit in the future.
Enjoyed the King Suite. Nice accommodations. Nice staff and good breakfast. Exceptional pool area. We will be back again!
Hi rpU6710JT, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay in the King Suite and found the accommodations to your liking. It's especially great to know that our staff made a positive impression and that you were able to enjoy our breakfast offerings. Providing a friendly, welcoming experience along with a great start to the day is always something we strive for. We're also very happy that you enjoyed the pool area and found it exceptional. That's one of our favorite spaces as well, and it's always rewarding to hear when guests are able to relax and make the most of it. Your kind words and recommendation mean a great deal to our entire team. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back for another great stay in the future!
This is probably the friendliest and warmest hotel I've ever stayed in. From the minute you walk in the lobby and are greeted by the person at the desk, to the staff making the breakfast, to housekeeping and anyone else you encounter they're smiling and friendly and helpful and professional. I've stayed here a few times and it's always been a pleasure. The rooms are clean and well cared for. There is a lovely pool area as well.
Hi Ilovemydog242, Thank you so much for your incredibly kind and thoughtful review! Reading comments like yours truly makes our day. We are absolutely delighted to hear that you consider us one of the friendliest and warmest hotels you have ever stayed in. Creating a welcoming atmosphere where guests feel comfortable, valued, and at home is exactly what we strive for, and it is wonderful to know that this was reflected throughout your stay. Your recognition of our entire team means so much to us. From the front desk and breakfast staff to housekeeping and everyone in between, our team works hard to provide friendly, helpful, and professional service every day. Knowing that their smiles, positive attitudes, and dedication made such a lasting impression is incredibly rewarding. We are also grateful for your kind comments about the cleanliness and care of our rooms. Maintaining a clean, comfortable, and inviting environment is one of our highest priorities, and we're pleased that it contributed to another enjoyable stay. It's also great to hear that you were able to enjoy the pool area during your visits. Most importantly, thank you for your continued loyalty and for choosing to stay with us multiple times. It is always a pleasure to welcome returning guests, and we truly appreciate the trust you place in us. We look forward to making your future stays just as enjoyable and memorable as the ones before. Safe travels, and we can't wait to welcome you back again soon!
Nice big room, great pool larger than most hotels. Breakfast was good. Within 10-15 min from everything on the island. Great value. Had a great time. Staff super nice.
Hi NorthStar565211, Thank you so much for taking the time to share your kind review! We're thrilled to hear that you had such a great stay with us. It's wonderful to know that you enjoyed your spacious room and found it comfortable for your visit. We're also very happy that the pool was a highlight of your stay. Having a larger-than-average pool for guests to relax and enjoy is something we're proud to offer. We're glad it added to your overall experience! We're pleased that you enjoyed the breakfast as well and found it to be a good start to your day. It's also great to hear that our location worked well for your trip, with easy access to everything on the island within a short drive. Most of all, we truly appreciate your kind words about our staff. Providing friendly and welcoming service is very important to us, and it means a lot to know our team helped make your stay enjoyable. Thank you again for your wonderful feedback and for choosing to stay with us. We look forward to welcoming you back for another great visit in the future!
Good experience, refrigerator in our room didn't work. Staff very good, never any towels at pool, had to ask for them. Pool towels too small.
Hi GoPlaces228339, Thank you for taking the time to share your feedback. We're glad to hear you had a good overall experience and that you found our staff to be very good and helpful. We are sorry to hear about the inconvenience you experienced with the refrigerator in your room. We understand how important it is for in-room amenities to be fully functional, and we regret that this impacted your stay. We also appreciate your comments regarding the pool towels and availability. We apologize for the inconvenience of not having towels readily available at the pool area and understand how frustrating that can be. Your feedback regarding towel size and pool operations is also noted and appreciated, as it helps us identify areas where we can improve guest comfort and convenience. Thank you again for your review and for highlighting both the positives and the areas for improvement. We truly value your feedback and hope to provide an even better experience in the future.
We came down from Atlanta to go to a wedding. We found this property with high ratings It did not disappoint Our room was ready on arrival The room rate was fair The room was very clean and comfortable It overlooked the pool The room was quiet with no distracting noises from outside We had a great breakfast Great pool What more could I ask for?
Hi Flyer803300, Thank you so much for your wonderful review! We're delighted to hear that you chose to stay with us while visiting from Atlanta for a wedding, and even more pleased that your experience lived up to expectations. It's great to know that your room was ready upon arrival, clean, comfortable, and offered a nice view of the pool. We're also happy that you enjoyed a quiet and restful stay without any outside disturbances. Providing a peaceful environment for our guests is something we truly value. We're especially glad you enjoyed the breakfast and had a chance to relax and enjoy the pool during your visit. Hearing that you felt the room rate was fair and that everything met your expectations is exactly the kind of experience we aim to deliver. Thank you again for taking the time to share such kind feedback. We truly appreciate your support and hope to have the pleasure of welcoming you back again in the future!
If I could give this place zero stars, I would. I booked a room three months in advance. It was a confirmed reservation. Three days before I was to leave for an eight-day road trip, I went to Best Western's website to enter the addresses for my various stays into my GPS. I found they had canceled my reservation. When I called the hotel to ask why, they said they were "over-booked. "For three months, they did not know they were going to be over-booked. They did not even have the courtesy to inform me they had canceled my reservation. I would have arrived on a Friday night with no room. I have been in all 50 states and traveled internationally extensively. I have NEVER!! had a confirmed reservation canceled. The hotel and its management showed me no concern or respect.
Dear rgrass2, Thank you for taking the time to share your experience. We are truly sorry for the frustration and disappointment this situation caused you, especially given how carefully you planned your trip well in advance. We sincerely apologize that your confirmed reservation was canceled and, even more importantly, that you were not notified in a timely manner. We understand how stressful it is to discover this so close to your travel date, particularly when preparing for a long road trip. This is not the level of communication or reliability we strive to provide, and we completely understand your frustration. We also regret that when you called for clarification, the explanation you received and the overall handling of the situation did not reflect the respect and care every guest deserves. Situations involving overbooking should always be managed with better communication and consideration, and we are very sorry that your experience fell far short of that standard. Your feedback is taken very seriously, as it highlights a breakdown in both reservation management and guest communication that should not have occurred. We truly regret the impact this had on your travel plans and the inconvenience it caused. Thank you again for sharing your experience, and we sincerely apologize for the disruption to your trip.
Great room, view of the pool and patio and wonderful breakfast the morning after my stay.
Hi A2871Mlbelindas, Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your stay with us. It's wonderful to know you were pleased with your room, especially the view of the pool and patio. We're also glad you were able to enjoy a great breakfast the following morning. It's always our goal to help guests start the day off right. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again for another enjoyable visit in the future!
Great experience for several nights. Clean, comfortable, enjoyable atmosphere. Awesome staff!
Hi carriedX6918MB, Thank you so much for your kind words! We're delighted to hear that you had a great experience during your stay and that you found everything clean, comfortable, and enjoyable. It's especially wonderful to know that our team made such a positive impression. Providing excellent service is something we truly take pride in. Your feedback means a lot to us, and we're so glad we could make your stay a pleasant one. We look forward to welcoming you back for another enjoyable visit in the future!
This is a very clean motel in a quiet area. They have a good breakfast and coffee.
Hi 960wp, Thank you for sharing your feedback! We're thrilled to hear that you found our motel clean and appreciated the quiet surroundings. It's wonderful to know that you enjoyed our breakfast and coffee as well. Our team takes pride in providing a welcoming and comfortable experience for every guest, and your kind words mean a lot. We truly appreciate your review and look forward to welcoming you back for another enjoyable stay in the future!
Everything was wonderful, especially the the staff. Unfortunately, there was a couple that had no control over their children, loud, screaming and unsupervised. That is not a reflection of the hotel or staff.
Hi H7990MLjosephw, Thank you so much for your kind feedback! We're truly delighted to hear that you had a wonderful stay and that our team made such a positive impression. Providing friendly and attentive service is something we take great pride in, and your comments mean a lot to us. We also sincerely appreciate your understanding regarding the situation with the other guests. While we always aim to provide a peaceful and comfortable environment for everyone, we're grateful for your patience and for recognizing that our team strives to maintain a welcoming atmosphere for all. Thank you again for your thoughtful review. It was a pleasure having you stay with us, and we look forward to welcoming you back for another enjoyable and relaxing visit in the future!
One of our new favorite place to stay! Amazing staff, rooms were perfect for us the pool was cold but it's only March.Hot tub was perfect. We will most definitely be back for a family visit.
Hi Coastal08342948679, Thank you so much for your wonderful review! We're thrilled to hear that we've become one of your new favorite places to stay. It's fantastic that our team made a great impression and that your room met your needs perfectly. We completely understand the pool being cold in March, but we're glad you were able to enjoy the hot tub! It's exciting to hear that you're already planning a family visit. We can't wait to welcome you back and make your next stay just as enjoyable.
Our stay were perfectly! This was our 2nd stay at this Best Western, and the staff was just as amazing as the 1st time! We will definitely be back!
Hi P3104NLstephanied, Thank you so much for your wonderful review and for choosing to stay with us again! We're truly honored to have welcomed you back for a second visit. It means a great deal to hear that your stay was just as enjoyable as the first and that our team continued to provide the same amazing service. Consistency is something we strive for, and your kind words are incredibly rewarding for all of us. We sincerely appreciate your loyalty and your intention to return. We look forward to welcoming you back for a third stay and many more great experiences in the future!
Great place to stay on the island! Spacious rooms, great pool deck with hot tub, convenient location, and nice staff. Pillowtop mattress in the suite comfortable for sleeping. Breakfast was delicious with a wide selection of options. Jiminayah was so attentive and pleasant at breakfast. Highly recommend!
Hi KatieC0321, Thank you so much for your wonderful and detailed review! We're delighted to hear that you had such a positive experience and enjoyed so many aspects of your stay. It's great to know that you found the rooms spacious and comfortable, especially the pillowtop mattress for a restful night's sleep. We're also pleased that you were able to enjoy the pool deck and hot tub, as well as our convenient location and welcoming atmosphere. We're especially grateful for your kind recognition of Jiminayah. She truly takes pride in providing attentive and friendly service, and your compliments will mean so much to her. We're also glad you enjoyed the breakfast and its variety of options to start your day. Thank you again for your high recommendation and thoughtful feedback. We look forward to welcoming you back for another fantastic stay on the island!
This was like being in a tropical resort in the middle of March. I took advantage of the hot tub and nice breakfast. Very clean.
Hi denisefW6249DJ, Thank you so much for your wonderful feedback! We're delighted to hear that your stay felt like a tropical resort experience, what a great way to enjoy a getaway, especially in March! It's fantastic to know that you were able to relax in the hot tub and enjoy breakfast during your stay. We're also very pleased that you found everything to be very clean, as maintaining a comfortable and welcoming environment is one of our top priorities. Your kind words truly mean a lot to our team. We're so glad you had such an enjoyable and refreshing stay, and we look forward to welcoming you back for another relaxing visit in the future!
We have stayed here the same time the last three years…coming up for a collegiate golf tournament. The hotel is clean, close to good restaurants and everyone is super friendly!
Hi shellybN8930WE, Thank you so much for your kind review and for choosing to stay with us during the collegiate golf tournament for the past three years. It truly means a lot to our entire team that you continue to return year after year. We're very glad to hear that you enjoyed the cleanliness of the hotel, our convenient location near great restaurants, and the friendliness of our staff. Providing a welcoming and comfortable experience is something our team takes great pride in, and it's always rewarding to know that our efforts help make your trips more enjoyable. Events like the collegiate golf tournament bring many wonderful guests to the area, and we're honored that you make our hotel your home base while you're here. We look forward to continuing to provide the same warm hospitality and comfortable stay each time you visit. Thank you again for your continued support and for sharing your experience. We hope your next tournament trip is just as enjoyable, and we look forward to welcoming you back again next year!
Atmosphere was great, Breakfast was fresh and extremely tasteful along with great customer service cafe staff…This hotel will be my first choice going forward. I enjoyed stay and look forward to next visit. Thanks.
Hi 440babss, Thank you so much for taking the time to share your wonderful feedback. We are truly delighted to hear that you had such an enjoyable stay with us. It's great to know that you enjoyed the atmosphere of the hotel and that the breakfast stood out to you as fresh and flavorful. Our café team works very hard to prepare a welcoming breakfast experience for our guests each morning, so your kind words about both the food and the customer service they provided mean a great deal. We are also incredibly grateful to hear that our hotel will be your first choice moving forward. Knowing that your stay left such a positive impression is the best compliment we could receive. Our entire team strives to create a comfortable and pleasant experience for every guest, and it's wonderful to know we were able to do that for you. Thank you again for your thoughtful review and for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for another great visit in the future.
The best I have seen! No issues. Room was greater than I expected! This will be my have to come back! Location top notch. Very friendly.
Hi W4757PLjanp, Thank you so much for your wonderful review! We are truly delighted to hear that your stay exceeded your expectations and that everything went smoothly during your visit. It's especially rewarding to know that you were so pleased with your room and found it even better than expected. Our team works hard to ensure that every guest enjoys a comfortable and welcoming environment, so your kind words mean a great deal to us. We're also glad that you appreciated our top-notch location and the friendliness of our team. Creating a positive and welcoming atmosphere is very important to us, and it's always great to hear when guests feel well taken care of. Thank you again for sharing your experience. We truly appreciate your support and look forward to welcoming you back for another excellent stay in the future!
The best Western place in Saint Simons Island should be kept a secret. It's quiet, comfortable clean and the staff is very friendly. There's a pool with a hot tub set in a lovely landscape.
Hi Sallie K, Thank you so much for sharing your wonderful feedback. We truly appreciate your kind words and are delighted to hear that you enjoyed your stay with us. It's great to know that you found the hotel quiet, comfortable, and clean, as providing a relaxing and well-maintained environment is very important to our team. We're especially happy that our friendly staff helped make your visit even more enjoyable, as creating a welcoming atmosphere for our guests is always a top priority. We're also glad you had the opportunity to enjoy the pool and hot tub area. The landscaped setting is designed to provide a peaceful place where guests can unwind and take a break from the day, so it's wonderful to hear that you appreciated that space. Thank you again for your thoughtful review. We're honored that you consider our hotel such a special place on Saint Simons Island, and we hope to have the pleasure of welcoming you back for another relaxing stay in the future.
Absolutely loved the community atmosphere. Room was spacious.
Hi christyk405, Thank you so much for sharing your kind feedback! We're delighted to hear that you enjoyed the welcoming, community atmosphere of our hotel. Creating a space where guests feel comfortable, relaxed, and part of a friendly environment is something our team takes great pride in. We're also thrilled that you found your room spacious. Providing comfortable and well-appointed accommodations is always a priority, and it's wonderful to know that your room met your expectations. Your thoughtful comments mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another enjoyable stay in the future!
Great hospitality!! The staff were amazing!! The continental breakfast was so delicious and my king size suite was everything I needed and more!! This solo trip was much needed and it was the first time I ever visited St. Simons but I will definitely be bringing my children and family back for a visit soon.
Hi ShannonH2540, Thank you so much for this wonderful review! We are absolutely thrilled to hear that you had such a positive experience with us. It means the world to our team to know that you felt genuinely welcomed and cared for. Providing great hospitality is what we strive for every day, so your kind words about our amazing staff truly make us proud. We will be sure to share your compliments with everyone! We're also delighted that you enjoyed the continental breakfast and found it delicious. Starting the day with a satisfying meal is important, and we're glad it added to your stay. Hearing that your King Suite was “everything you needed and more” is the best compliment we could receive, comfort and convenience are exactly what we aim to deliver. We're especially honored that you chose us for your much-needed solo trip, and even more excited to hear that you're planning to return with your children and family. There's nothing better than becoming a place guests want to come back to and share with loved ones. Thank you again for your thoughtful and uplifting feedback. We look forward to welcoming you and your family back for another memorable visit!
The location was ok , not walking distance from the main entertainment district. But it was also quiet., the room we had was a suite and was really nice. The bath was out dated . A walk in shower would have been a nice touch.
Hi robertyK1672YZ, Thank you for taking the time to share your feedback about your stay. We truly appreciate your balanced and thoughtful comments. We're glad to hear that you enjoyed the quiet atmosphere of our location. While we may not be within walking distance of the main entertainment district, many guests appreciate being able to return to a more peaceful setting at the end of the day. It's wonderful to know that you found your suite really nice and comfortable. Spacious accommodations are something we're proud to offer, and we're happy that aspect of your stay stood out positively. We also appreciate your honest feedback regarding the bathroom. We understand how updated features, such as a walk-in shower, can enhance the overall guest experience. Your comments about the bath feeling outdated are valuable and will be taken into consideration as we continue to evaluate future improvements and renovations. Thank you again for choosing to stay with us and for sharing your experience. We're grateful for your input and hope to welcome you back again in the future.
Great atmosphere and the location was the best. The site has a very nice seating area around the pool . It's even a hot tub available. The breakfast is very nice and fulfilling. The staff is very nice and caring. The hotel is located near the beach, restaurants and shopping areas.
HI B4979DEtracyl, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the atmosphere and found our location to be the best. That's such a compliment. It's great to know you were able to relax in the seating area around the pool and take advantage of the hot tub. We've worked hard to create inviting outdoor spaces where guests can unwind, and we're so glad that we added to your experience. We're also happy that you found the breakfast nice and fulfilling. Starting the day with a satisfying meal is important, and it's wonderful to know it met your expectations. Your kind words about our staff truly mean a lot as well. Our team takes pride in being caring, attentive, and welcoming, and it's always encouraging to hear that reflected in our guests' experiences. Being close to the beach, restaurants, and shopping areas is something many of our guests enjoy, so we're glad you were able to take full advantage of our convenient location. Thank you again for sharing your experience. We hope to welcome you back for another relaxing and enjoyable stay soon!
The glorious trees and charming hot tub gazebo was enchanting.
Hi davidoF5413EY, Thank you so much for your beautiful words! We absolutely love how you described the “glorious trees” and our charming hot tub gazebo. It truly means a lot to know that those features made your stay feel enchanting. Our outdoor spaces are something we take great pride in, and it's wonderful to hear that you were able to relax and enjoy the natural beauty surrounding the property. The gazebo and hot tub area are designed to be peaceful retreats where guests can unwind, and your feedback lets us know we're creating the atmosphere we hope for. We're so glad those special touches helped make your visit memorable. Thank you again for sharing your experience. We hope to welcome you back for another enchanting stay in the future!
Bobby checked us in around 9pm. The guy was polite, quick, and got us in on the ground floor upon request. Was great to check in with someone so crisp and calm. The room was spotless and affordable. The breakfast was superb and fresh!
Hi jaredcD3744WM, Thank you so much for sharing your wonderful feedback! We're delighted to hear that Bobby made such a positive impression during your check-in. Being polite, efficient, and attentive to guest requests is exactly the kind of experience we strive to provide, and it's fantastic to know that his calm and crisp service helped start your stay off on the right note. We're also thrilled that you found your room spotless and appreciated the affordability, as well as enjoyed our fresh and superb breakfast. Guest comfort and satisfaction are always our top priorities, and it's rewarding to hear that your experience reflected that. Your kind words mean a lot to our team, and we will be sure to share them with Bobby. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another enjoyable and comfortable visit in the future!
I was greeted by a nice man at the desk. The room was clean and quiet. The TV worked as well Will return again when in the area! Thank you
Hi paulamA9219RN, Thank you so much for your kind review. We're delighted to hear that you were greeted warmly upon arrival and that your room was clean, quiet, and comfortable during your stay. It's also great to know everything worked well for you, including the TV, as we want our guests to feel at ease and able to relax. Your feedback truly means a lot to our team. We sincerely appreciate you choosing to stay with us and are happy to hear you plan to return when you're in the area. We look forward to welcoming you back for another pleasant stay.
Friendly staff. Room was clean and comfortable. Free breakfast was ok. Great location. Pool and hot tub looked nice - we didn't use since it was January.
Hi 940kp, Thank you so much for taking the time to share your feedback with us! We're happy to hear that you enjoyed the friendly service from our staff, as well as a clean and comfortable room during your stay. We're also glad our location worked well for you and that you were able to check out the pool and hot tub area, even if the winter weather kept you from using them this time. Hopefully, on a future visit during a warmer season, you'll have the opportunity to enjoy those amenities as well. Thank you again for your kind review. We truly appreciate it and look forward to welcoming you back for another comfortable and enjoyable stay in the future!
Had a 3 days stay with friends, Good place to stay and spend time . Staffs are too friendly. Only issue we were facing is with the WiFi which was not available for 2 days. Very clean and good ambience .
Hi 938rajkumars, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your three-day stay with friends and found our hotel to be a good place to relax and spend time. It's especially nice to know you appreciated the clean environment, pleasant ambiance, and the friendliness of our staff. We sincerely apologize for the inconvenience you experienced with the Wi-Fi being unavailable for two days. We understand how important reliable internet access is, and we regret any frustration this may have caused during your stay. Your feedback has been shared with our team so we can work to prevent this from happening again. Thank you again for your kind words and helpful feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
They went above and beyond for us and the property is gorgeous! Our room was beautiful and spacious and super clean. Will stay again!
Hi Belove4477, Thank you so much for your wonderful review! We are truly delighted to hear that our team was able to go above and beyond for you and that you found the property gorgeous. It's especially rewarding to know that you enjoyed your room and found it beautiful, spacious, and exceptionally clean. Your kind words mean a great deal to our entire team, and they motivate us to continue providing memorable experiences for our guests. We're thrilled to know you plan to stay with us again and look forward to welcoming you back for another exceptional visit.
Five stars across the board. This Best Western was an absolute bright spot in our travels. From the moment we arrived, the staff was welcoming, professional, and genuinely kind, the kind of hospitality that instantly lowers your shoulders after a long day. The room was spotless, comfortable, and thoughtfully set up. The bed was incredibly comfortable, the room was quiet, and everything felt well cared for. You can tell this location takes pride in doing things right. It was the kind of stay where you sleep well and wake up feeling like the trip is back on track. What really stood out was how genuinely pet friendly this location is. There were no weight restrictions, no awkward rules, and no attitude. Our pet was welcomed just as warmly as we were, which made a stressful travel day so much easier. That level of consideration makes a huge difference and is surprisingly rare. The common areas were clean and inviting, breakfast was fresh and well stocked, and the overall atmosphere was calm and organized. Nothing felt rushed or chaotic. It was just easy, which is exactly what you want when traveling. If you are looking for a place that delivers comfort, cleanliness, excellent service, and truly pet friendly accommodations, this Best Western delivers. We would absolutely stay here again and recommend it without hesitation. Reliable, welcoming, and genuinely pleasant from start to finish.
Hi Emersizzle, Thank you so much for this incredibly thoughtful and generous review. Reading your words truly means a great deal to our entire team. We're delighted to hear that your stay was such a bright spot in your travels and that our staff made you feel genuinely welcomed from the moment you arrived. Creating that sense of ease and comfort, especially after a long travel day, is exactly what we strive for, so it's wonderful to know we succeeded. We're also very happy you found the room spotless, quiet, and comfortable, and that you were able to rest well and start your day feeling refreshed. Your comments about our pride in doing things right really resonate with us and serve as great encouragement for our team. It's especially rewarding to hear how much you appreciated our truly pet-friendly approach. We know how stressful traveling with pets can be, and welcoming them just as warmly as their owners is something we care deeply about. We're glad that made your journey easier and more enjoyable. Thank you as well for recognizing the cleanliness of our common areas, the breakfast offerings, and the calm, organized atmosphere of the hotel. We aim to make every part of the stay feel smooth and stress-free, and your feedback lets us know we're on the right track. We sincerely appreciate your recommendation and kind words. It would be our absolute pleasure to welcome you and your petback again in the future. Safe travels, and thank you for choosing our Best Western!
Enjoyable stay at a unique and charming property. Friendly, professional staff. Area is inviting with many dining options. A trip to the pier is a must!
Hi pamelasL5789ZV, Thank you so much for your kind review! We're delighted to hear that you had an enjoyable stay and appreciated the unique and charming character of our property. It's wonderful to know that our staff made a positive impression with their friendly and professional service. We're also glad you enjoyed the inviting area and the many nearby dining options. We couldn't agree more, a trip to the pier is definitely a must and a great way to experience the local charm! Thank you again for sharing your experience. We look forward to welcoming you back for another memorable stay in the future.
Close to family and welcomes my pups. Price is good and room clean. Staff is helpful and room is clean. Only complaint is that the TV does not seem to be working properly.
Hi 787bjg, Thank you so much for taking the time to share your experience! We're delighted to hear that you enjoyed our pet-friendly accommodations, found the room clean, and felt well taken care of by our helpful staff. We know how important it is for our guests to feel comfortable and at home, so your kind words mean a lot. We sincerely apologize for the trouble with the TV during your stay. We appreciate your feedback and will make sure our team looks into this issue to ensure future guests have a seamless experience. We're grateful for your visit and hope to welcome you and your pups back again soon for another comfortable stay!
Clean and nice staff! We had a very great time and we appreciate the hospitality the pool and jacuzzi are a very big plus hopefully, we'll get to use it this summer when we come back.Thank you again
Hi blaked498, Thank you so much for your kind and thoughtful review! We're thrilled to hear that you found the hotel clean and that our staff made a positive impression during your stay. Providing warm, welcoming hospitality is very important to us, and it's wonderful to know you had such a great time. We're also glad you enjoyed the pool and jacuzzi; those are definitely guest favorites! We hope that when you return this summer, you'll be able to fully relax and enjoy them even more. Thank you again for choosing to stay with us and for sharing your experience. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable visit in the near future.
The facility is well-maintained and conveniently located in the heart of St. Simon. The bedding and overall accommodations were satisfactory. However, the breakfast, while complimentary, did not meet expectations.
Hi lynda b, Thank you for sharing your feedback with us! We're delighted to hear that you found our facility well-maintained and conveniently located in the heart of St. Simon, and that you were satisfied with the bedding and overall accommodations. We also appreciate your honest comments regarding the breakfast. While it is complimentary, we understand the importance of a great start to the day and will take your feedback into consideration as we continue to improve our offerings. We truly value your stay and hope to have the opportunity to welcome you back in the future for an even better experience.
Nice hotel, super nice and helpful front desk staff. We have stayed here several times on our trek north to south and back. Beautiful pool area.
Hi X6763KKbarbarag, Thank you so much for your kind words and for being a loyal guest! We're thrilled to hear that you continue to enjoy staying with us on your travels. It's wonderful to know that our front desk team made a positive impression and that you enjoyed the pool area during your visits. We truly appreciate your continued support and look forward to welcoming you back on your next trek. Safe travels, and we can't wait to see you again!
This is not a "Plus" property. The hotel is an older property. It is in a location where other professional and various business are. The breakfast room has been updated as is the lobby area. But the rooms are old, small. Windows don't open. Mattress lumpy. The furnishings are cheap, and our room's headboard was filthy. All of the B.W. plus properties I had ever stayed at are super nice, almost 3 star, not this one. But when I brought my complaints to the manager, Mr. Ramon Taylor, he not only listened but took action to right my disappointment. Mr. Taylor's type of professionalism and courtesy is un-matched. He is welcoming and insures each day's breakfast is hot and delicious. I will not return to this Hotel, but individuals like Mr. Taylor made my stay as comfortable as could be.
Dear Ina367, Thank you for taking the time to share your candid feedback. We sincerely apologize that your stay did not meet your expectations regarding the condition of your room. We appreciate your honesty, as it helps us identify areas where we can improve, from furnishings to mattresses and overall room comfort. At the same time, we are glad to hear that Mr. Ramon Taylor was able to address your concerns with professionalism and courtesy. We're proud to have team members like him who go above and beyond to make our guests feel welcome and ensure their experience is as comfortable as possible. Your kind words about his efforts mean a great deal to us. While we regret that this property did not meet your expectations overall, we truly value your feedback and will continue working on improvements to provide a better experience for all our guests. Thank you again for sharing your experience and recognizing Mr. Taylor's outstanding service.
Great price, very clean, friendly front desk clerk, beautiful area, free parking, free well stocked breakfast and a beautiful pool area.
Hi 960wp, Thank you so much for sharing your wonderful experience! We're thrilled to hear that you enjoyed your stay, from our clean rooms and friendly front desk to the beautiful pool area and well-stocked breakfast. It's also great to know that you appreciated the convenient free parking and the beauty of our surrounding area. We truly appreciate your kind words and are delighted that you had such a positive experience. We look forward to welcoming you back for another enjoyable stay soon!
I have stayed here many times and it rarely disappoints although this time I have a small complaint list. 1. No luggage racks so I had to place my luggage on the second bed 2. The ceiling bathroom vent was covered in dust 3. The bedside clock radio was broken so I simply unplugged. 4. The second bathroom soap was opened and appeared to be used once left in its sink tray. Everything else, excellent as usual.
Hi V364IPrichardp, Thank you so much for being a loyal guest and for sharing your feedback with us. We truly appreciate your continued trust in our hotel, and we're glad to hear that, overall, your stay was excellent as usual. At the same time, I want to sincerely apologize for the issues you encountered during this visit. Your comfort is always our priority, and we regret that these details fell short. We're sorry that a luggage rack wasn't available in your room; we will ensure our team double-checks each setup moving forward. The dust on the bathroom vent is absolutely something we should have caught. Thank you for pointing it out, we've addressed this with our housekeeping team. We also apologize for the broken bedside clock radio and have removed it for replacement. And finding a previously opened soap is certainly not up to our standards. We take this very seriously and are reinforcing proper room-preparation checks with our staff. Your feedback helps us improve, and we truly appreciate you taking the time to let us know. We're grateful for your repeat visits, and we look forward to welcoming you back with the consistently great experience you've come to expect from us.
Great experience. No problems. The Best Western is in a perfect location to cover the entire area. Great staff and management.
Hi JMark133, Thank you for sharing your experience! We're thrilled to hear that your stay was smooth and enjoyable. It's wonderful to know that our location, staff, and management made your visit convenient and pleasant. We truly appreciate your kind words and look forward to welcoming you back to the Best Western on your next trip!
Traveling with a pet is always an interesting experience. I enjoyed this hotel however I wish there had been a larger and well lit area to walk your dog. There were not “poop bags” in the area to use; only to dispose of. A woman traveling alone would appreciate a well lit area and not necessarily in the very back of the hotel.
Hi Kathryn M, Thank you for sharing your feedback with us. We're glad to hear you enjoyed your stay overall! We also appreciate your helpful suggestions regarding our pet walking area. Your comments about lighting and convenient locations for walking your dog, as well as the availability of bags, are very valuable, and we will certainly take them into consideration as we continue to improve our property for all our guests. We hope to welcome you and your furry friend back in the future for an even better experience!
I needed a room because of plumbing issues. Smooth check in and staff very helpful. Room was clean and easy to locate. I was able to park in front of my room
Hi LindaLane336, Thank you for sharing your experience! We're glad we could provide a smooth check-in and that our team was able to assist you during your stay. It's great to hear that your room was clean, easy to find, and convenient with parking right in front. We appreciate your feedback and hope to have the opportunity to welcome you back under less stressful circumstances in the future!
The hotel was clean and very nice. The pool and hot tub was unexpectedly beautiful for a small hotel. I have stayed at Best Western Hotels. But, not at a Best Western plus. I like the updates, the bed was extremely comfortable and I like the armoire. Although, I was only there for a couple of days I found this upgraded feature a benefit for this traveler. I would not be remised it I did not speak of the exceptional customer service from the hotel's manager “Roman” and staff. I will certainly use this small exceptional hotel. Respectfully Constance Williams-Chance
Hi constancew940, Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that you enjoyed your stay at our Best Western Plus and appreciated the updates, comfortable bed, and the armoire. It's great to know these details made your visit more enjoyable. We're especially pleased that you found our pool and hot tub beautiful, and that Roman and our team provided exceptional customer service. Your kind words mean a lot to us, and we'll be sure to share your compliments with the entire staff. It's always our goal to provide a welcoming and comfortable experience for all our guests, and we're delighted to know you'll choose our hotel again. We look forward to your next stay!
This Best Western is the best we have ever stayed at. Management is excellent overseeing every detail to make for a welcoming, delightful stay. The rooms, breakfast room, and grounds were clean and very well-kept. Staff was friendly and accommodating. The courtyard was beautiful. Really! Very resort-like. The pool and poolside was clean. They have a hot tub too in it's own gazebo. Chairs, tables, lounge chairs, and outdoor living room with couches around the pool. Other things we liked were the thermostat on the wall for easier control of the air conditioning/heating and that the unit was relatively quiet. The beds were not saggy and the (4) pillows each were comfortable. There was a wide variety of breakfast choices and lots of seating. The hot-beverage machine was phenomenal! It too had lots of choices of coffees, hot cocoa, and also plain very hot water for making tea with the bags they had available. There were a couple of minuses to our stay. One being the low flow of water in the bathroom sink. And the computer in their business center was down for repairs during out stay which made for some inconvenience without having access as needed. Overall, we were very pleased, would stay here again, and would recommend this fine hotel for it's location, upkeep, and all it's amenities- - - as long as prices remain reasonable! ------------------------------------------------------------------------------------------------------------------------------ ***One misleading thing about St. Simons Island, having nothing to do with the hote1! is that there are not really "bike paths". You either ride on sidewalks or in the streets. Nowhere were there asphalt paved bike paths like on Jekyll Island.
I had a fantastic stay at the Best Western Plus St. Simons Island! The hotel is beautiful, surrounded by moss-covered oaks that give it that classic coastal Georgia charm. The staff was incredibly friendly and welcoming from check-in to checkout — they truly make you feel at home. My room was spotless, spacious, and very comfortable, with great amenities and a super cozy bed. The breakfast buffet was excellent — lots of choices and everything was fresh and well-stocked. I also loved the pool area, which was peaceful and perfect for relaxing after a day of exploring. The location is ideal — close to the beach, the lighthouse, and plenty of restaurants and shops, but still quiet enough to feel like a private retreat. Overall, this hotel exceeded my expectations in every way. Great service, clean rooms, beautiful surroundings, and a relaxing island vibe. I'll definitely stay here again the next time I'm on St. Simons Island!
Best breakfast of any lodging brand. Great pool — supplied with toys. Comfortable outdoor lounge area. Friendly staff. Also affordable.
Top notch service and amazing ambiance and amenities in a just completed whole property renovation. If not for the outside doors, the rooms are really modern and comfortable. The only downside is the pillows lack any support and electrical outlets are very loose.
Nice quiet place to stay. Peaceful surroundings. No noise or traffic sounds. Highly recommend for a weekend away. Have stayed here many times. Great customer service.
We have stayed here several times over the years. We like the quiet location. The outdoor area around the pool and hot tob is very relaxing. My husband loves the coffee he can get all day long. They have eggs & sausage at breakfast that gets us off to a good start. The staff is always trying to please. We will continue to stay as we travel from our SC home to our FL home.
The rooms were updated and clean. Linens were comfortable and bed was firm. Location was close to shops and restaurants though not within walking distance. The highlight was the staff. They were always helpful and provided assistance when asked. The lovely lady in the breakfast room went above and beyond to ensure the guests were comfortable.
One of the best motels you will find on St Simon's Island. General mgr Ramon Taylor and his staff will provide you high quality service 24/7. I highly recommend this motel.
We booked a suite originally however when we got to the room the A/C unit in the bedroom was not working, it was blowing warm air. There were no other suites available so we were moved to a standard room with 2 queen beds. it wasn't what we wanted but we were there mostly to go to the beach so it worked. The manager on duty when we checked out was very nice and understanding, he adjusted the price for us. The pool area is very nice, and the hotel was quiet at night. Other than the A/C unit not working, our stay was very pleasant and the hotel is very well maintained. I would stay there again.
We really enjoyed our stay at the Best Western Plus St Simons. It is in a convenient location to the beach, shops, and restaurants. Our room was clean and comfortable. The staff is amazing! Ramon at the Front Desk was so nice and goes above and beyond to help guests. Breakfast was delicious….the waffle was my favorite! There is a nice patio area by the pool where you can sit and enjoy your coffee. The pool is lovely!!
This Motel has been my best experience in over 45 years of traveling… No kidding.Room was spacious, bed was gigantic, everything clean and tidy andworked perfectly. Good air conditioning, good parking, excellent bathroom and shower, free breakfast. The hotel manager did an absolutely fabulous job of welcoming me and fixing one minor problem that I had instantly.
Dear Ray D, Thank you for sharing your positive experience with us. We're thrilled to hear that you enjoyed our spacious rooms, cleanliness, and amenities. It's great to know that our team, particularly the manager, made a lasting impression with their exceptional service. We look forward to welcoming you back on your next trip for another memorable stay. Warm regards, Guest Relations Specialist
Quick review: very lean, comfortable, well-appointed room with a good breakfast. Friendly, professional staff. Only issue: a barking dog in a nearby room. We stayed 3 nights in room 217. To note: the hotel has an elevator to bring things up to heh second floor.. This room has two comfortable queen beds with lots of pillows, and flexibility in the bedding, i.e. both sheets and duvet to adjust to your warmth preferences (yay!!) All the usual amenities we have come to expect t a good BW property: fridge, microwave, pod coffee maker (delish high quality Green Mountain coffee; bring your own tea, or from breakfast) , desk with ergo chair, comfy sitting chair. The closet has cubby holes, and the chest of drawers, make it easy to settle in and not just work out of your suitcase. Good bedside reading light and ample outlets to plug in your devices on the night table. Wifi and HVAC work well. Tub/shower combination. Shampoo, conditioner, and body lotion provided as toiletries. Very good breakfast buffet of hot and cold items, e.g. scrambled eggs, sausage, breads, cereals, juices, fresh fruit (yay!!!), waffle maker, etc. Good coffee with real half-and-half. My only request: I prefer the little cups of yogurt to the soft yogurt machine that some BW properties seem to be installing lately. The machine yogurt is often vanilla, which is a sweet taste that I think of more as dessert, not breakfast (I do not have a sweet taste in the morning.) In nice weather, you can dine outside on a nice patio overlooking the pool area. Nice to have the local newspaper available. The landscaping and pool area at this BW property are beautiful. Due diligence: the only issue we had at this property is that a guest adjacent to our room left her dog barking incessantly while she was out for dinner or the evening. The night manager did the best he would within the rules of the hotel. I do not oppose a hotel permitting dogs, but would like a penalty to dog owners who leave dogs in their room unattended, similar to a fine for smoking in a non-smoking room. Maybe the hotel already has such a policy, but I hope they enforce it. The area has a number of restaurants; easy on/off the highway. So - I'd be happy to stay here again, but hope to avoid a room near a dog owner.
Dear Mme_X, Thank you for sharing your detailed review. We're pleased to hear that you enjoyed the comfort of your room, the quality of our breakfast, and the professionalism of our staff. We appreciate your feedback regarding the barking dog issue and your thoughts on the yogurt options at breakfast. Your suggestions will be noted for future considerations to enhance our guests' experiences. We hope to welcome you back on your next visit, ideally to a quieter room. Warm regards, Guest Relations Specialist
We were overall very pleased with our stay here, especially since we saved money compared to other lodging closer to the downtown area. This hotel is a great value. First, the staff here deserves a raise. The manager Ramon was excellent, as well as (Marquita?) at the front desk. Also, Ms. Bubbles in the breakfast room is an excellent employee. They all went above and beyond to make our stay pleasant. We liked that this "motel" was secluded from the main route. Contrary to other reviews, we liked stepping out of our room to the outside balcony. The grounds and pool area are well maintained and lovely. It was cool during our stay, but in the warmer months, this would be a great place to end your day. The rooms were similar to other modern hotels. The bed was comfortable. The only thing that I didn't like about the room was the "barn-type" sliding door into the bathroom. It offers little privacy as ours didn't fully seal the room off. We did let the staff know that the shower rod was installed incorrectly. It was impossible for the shower curtain to fully stay closed, allowing a lot of water to splash out. After reading other reviews, this seems to be an ongoing issue. We would definitely stay here again.
Dear ShawnM212, Thank you for sharing your feedback on your recent stay. We're delighted to hear that you enjoyed the value our hotel provides and appreciated the hard work of our staff, especially Ramon, Marquita, and Ms. Bubbles. It's great to know you liked the seclusion and found the grounds lovely. We appreciate your comments about the bathroom door and shower rod; such insights are helpful for our ongoing assessments. We look forward to welcoming you back on your next visit. Warm regards, Guest Relations Specialist
Well-kept but dated property. Room basically clean, but we found previous guest's discarded toothbrush and soap wrapper in waste can...why didn't housekeeping empty it? Nice update of an old-school motel room: modern bathroom with rear-lit mirror, sliding "barn door" access. But...the closet is a cubbyhole style wooden structure in the bathroom, so if you actually hang clothes there, they get humid if you shower. No luggage racks or designated place to put luggage, so we had to put ours on the floor...a minus. There was a porcelain chip in the bathtub that wasn't professionally repaired. Room does have a "non name brand" pod-style coffee maker, which took a minute - and some water spills- to figure out. There's a reason why most hotels that have these use actual Keurig devices. Positives: front desk staff was very courteous. Hotel felt extremely safe, even with outdoor access. (Probably not a lot of crime on St Simons Island.) This was a business group booking; I probably wouldn't choose it just because it's an exterior access motel with one elevator at end of the outside corridor, but I suppose on an island of million-dollar properties and expensive vacation rentals, it's a good value for the rate. I do recommend St Simons Island in general as a beautiful vacation destination!
Dear geno722, Thank you for sharing your thoughts about your recent stay. We appreciate your feedback on housekeeping and room design, as it helps us to understand our guests' experiences better. We're glad to hear that you found our front desk staff courteous and felt safe during your visit. Your comments will be taken into consideration as we continually strive to improve our services. We hope you enjoyed your time on St. Simons Island and appreciate your recommendation of the destination. Warm regards, Guest Relations Specialist
The pool area was beautiful. The room was lacking in things like a towel bar, in order to enable the towels to dry. The shower curtain rod did not allow the curtain to be closed all the way, resulting in water from the shower being spewed all over the bathroom. This was a major pain since we were only provided with a limited amount of towels and by our last day there, we were only given bath towels - one of which was dirty. Also not sure how well the floor was cleaned in this room. There was an M&M candy on the floor when we checked in and it remained there throughout our stay. This was not our M&M.
Dear dinio2015, Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you enjoyed the beautiful pool area. Your observations about the room and amenities will be communicated to the appropriate team for review. We strive to provide a comfortable experience for all our guests, and your insights are invaluable in helping us maintain our standards. We hope you consider staying with us again in the future. Warm regards, Guest Relations Specialist
Room was open when I got to it.. No staff were present inside,, but was afraid of ambush. Staff walked into my room with Do Not Disturb sign in door. No knock, no identification, did not ask permission. Was charged a $50 "temporary" reversing fee to verify I did not damage the room and nothing was missing. Not telling if someone had taken things from the unsecured room before I got there. I was told it could take up to 5 business days for the reversed charge to come off my card, and I'm a Platinum Rewards member.
Small but with all the amenities. Clean rooms, confortable beds, pod coffee maker, fridge, big bathrooms with good towels. Breakfast with all the basics, warm, clean and the best server Miss Bubbles. Small cosy seating at the lobby with computer and lots of cushions where we all gathered for planing next adventure. The service and willing to help from all employees was fantastic. Ramon took care of us personally and directed us to the best places. The staff of this small place is remarkable helpful and friendly. Our cars were secure at all times. Recommend this place…
I'm an Asheville resident who was affected by Hurricane Helene. FEMA provided me with some lodging after the storm and I came to the Best Western on St. Simons as part of that. The staff here really provided me with a wonderful stay at a stressful time, and were very accommodating. Ramon, Candice, Bubbles and many other staff members were helpful and kind. I had my cat with me and was able to keep her in the room with me. I really appreciate it the great selection of breakfast foods available and pleasant seating areas inside and outside. The pool is beautiful and I intend to come back during a warmer season to take advantage it. I really enjoyed the Jacuzzi. And the grounds are beautiful with their live oaks and Spanish moss. This hotel is charming and a great value on St. Simons!
This hotel isn't close to a lot of things but you're only a 8-10 minute drive. The pool area is very nice. The hot tub was great. The breakfast was also very good. The lady at the front desk was very friendly. Our room wasn't big but we had a fridge and a king sized bed so we were happy.
Just stayed here November 6 thru 8 2024 First the Good. Staff very Friendly. Breakfast area was very clean and attended to. Food was very good. Coffee in the main office was very good. Very dog friendly hotel. Now the bad. Room was filthy. Worst hotel cleanliness we have ever had in any hotel. The room Smelled horrible upon entering the room like dog and Smoking. The Bathroom toilet was filthy as if someone just had an issue and there were residuals left under the toilet seat and was not cleaned. Bathroom sink was dirty as if it was not even wiped down at all. Floors were so bad we did not even bring our bags in until we went to Win-Dixie and purchased $30 in supplies to clean and disinfect room even a swifter to be able to walk in our socks on the floor. Swifter 3 times with 12 wet pads and still came out dirty. Then let air out while we went to eat. The cabinet under the tv was missing front feet and was leaning so far forward the doors and doors could not even stay shut. Toilet back cover was not even the correct one for the toilet and did not fit. Shower curtain rod was falling forward and would not let the curtain stay shut during shower. Just not taken care of. Unless management makes major changes, we will not be back.
This place was very clean and comfortable. Breakfast area was spacious, very clean and well attended to. Choices were more than adequate. Bathroom was very clean. Overall, we were pleased with the everything about this place. and would highly reccommend it....
Dear jameshW2623PF, Thank you so much for your wonderful review! We're happy to hear that you had such a positive experience and found our hotel to be clean, comfortable, and well-kept. It's great to know that you enjoyed the breakfast area, the variety of choices, and the cleanliness throughout your stay. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back on your next visit!
We went for a weekend getaway and had a pleasant stay. The staff was very friendly and helpful. The area is quiet but only a short drive to everything St Simons has to offer. I wanted an old style hotel with modern renovations and the Best Western delivered.
Hi BackroadRambler, Thank you for choosing Best Western for your weekend getaway! We're thrilled to hear that you had a pleasant stay and appreciated our friendly and helpful staff. It's great to know you enjoyed the peaceful surroundings while still being close to everything St. Simons has to offer. We're especially glad that our blend of old-style charm with modern renovations met your expectations. We hope to welcome you back for another relaxing stay soon!
A nice hotel in a very tropical setting. The room was clean and comfortable, bed very comfortable. A beautiful pool and sauna area, breakfast was average but good coffee. Staff was friendly. We were not that impressed with St Simons Island but would come back to stay at this hotel. The pool setting was very relaxing.
HI W5031Iwrobertc, Thank you so much for your kind words about your stay at Best Western Plus St. Simons Island! We're delighted to hear that you enjoyed the tropical setting, clean and comfortable room, and especially the comfort of the bed. It's wonderful that you found our pool area relaxing and that the staff made a friendly impression on you. While we're sorry St. Simons Island didn't quite meet your expectations, we're thrilled to know you'd return to stay with us! We look forward to welcoming you back for another peaceful stay by the pool.
Great experience. Great staff. Clean and fresh. The entire team was accommodating. Great breakfast. In short we were entirely satisfied, you can't say that about many accommodations these days. The physical plant has been completely refurbished.
Hi JMark133, Thank you for your glowing review! We are thrilled to hear that you had such a great experience with us. Our team is dedicated to providing clean, fresh, and welcoming accommodations, and it's wonderful to know that their efforts made your stay enjoyable. We're especially pleased that you found our staff accommodating and that you enjoyed our breakfast offerings. It's fantastic to hear that you appreciated the recent refurbishments to our property. We have worked hard to enhance our facilities to ensure a comfortable and satisfying stay for all our guests. We are delighted that you were entirely satisfied with your stay and that we could provide the level of service you expect and deserve. Your kind words mean a lot to us and motivate us to keep up the good work. We look forward to welcoming you back soon.
We stayed at this property over the recent Labor Day Weekend and although this is a somewhat older property it is very well maintained, clean, and recently updated. The staff is very friendly and accommodating, the pool and grounds are well landscaped and the property itself is located in a very quiet setting.
Hi TerryK1054, Thank you for your wonderful review! We're delighted that you enjoyed your stay with us over Labor Day Weekend. It's great to hear that you found our property well-maintained, clean, and recently updated, despite its age. We're especially pleased that our friendly and accommodating staff, as well as the pool and landscaped grounds, added to your positive experience. We're happy you appreciated the peaceful setting, and we hope to welcome you back for another relaxing stay soon!
Sorry we came in late. Receptionist wasn‘t friendly at all. No free water for Platinum members. „This is not our policy“. Same at check-out. Different person but again unfriendly. Only during breakfast we‘ve seen a very attentive lady (Chrissie?). Breakfast and room were ok, bathroom outdated. Best is the swimming pool and outdoor seating area. Really beautiful. Looked like southern charme. Unsure if we‘d give this Best Western a second chance when we come back to St. Simon Island.
Dear GolfUMK, Thank you for sharing your feedback. I'm truly sorry to hear about your experience with our reception staff and the lack of the amenities you expected. This is not the level of service we aim to provide, and I will be addressing your comments with our team to ensure improvements are made. I'm glad to hear that you enjoyed the breakfast and found our swimming pool and outdoor seating area beautiful. Chrissie will be pleased to know that her attentiveness made a positive impression. We appreciate your feedback and hope you might consider giving us another chance to provide a better experience on your next visit.
The manager and staff at Best Western Plus St. Simons was outstanding! Very nice breakfast buffet. Outstanding pool area. Very short distance to the beach. Less than a 10 minute drive. The property isn't the newest BUT they are doing a great job keeping it up nicely. A special thanks to Ramon, Candice, Marquita, and Kristy. Each of these individuals shared in making our stay awesome. My son is adamant that this is the BEST pool ever!!! Thanks Best Western Plus St. Simons?
Hi klaret2024, Thank you for your fantastic review! We're happy to hear that you had an outstanding stay with us at Best Western Plus St. Simons. It's wonderful to know that you enjoyed our breakfast buffet, the pool area, and the proximity to the beach. We're especially grateful for your kind words about Ramon, Candice, Marquita, and Kristy. They will be delighted to hear that their efforts contributed to making your stay memorable. And we're so happy to hear that your son thinks our pool is the best ever! Thank you for choosing us, and we look forward to welcoming you back for another great stay.
We were extremely happy with our stay. The hotel has a very quaint quiet plantation feel from the moment you turn into their drive!! The staff is super friendly and helpful! Myesha at the front desk went over and above to assist us! The suite was very spacious and would be perfect for anyone especially young families! One of the best features of the hotel is the gorgeous large clean pool area with its gazebo and raised seating areas. It feels very tropical and inviting. There is also a cute sitting area with overhead lights off of the breakfast room. We totally enjoyed our stay!!
Hi DaveAx, Thank you for your wonderful review! We're happy to hear that you had such a positive experience with us. It's great to know that you enjoyed the charming, plantation feel of the property and that Myesha provided exceptional service at the front desk. We're delighted that the spacious suite and our tropical pool area, with its gazebo and raised seating, added to your enjoyment. It's also fantastic to hear that you liked the cozy sitting area off the breakfast room. Thank you for choosing to stay with us, and we hope to welcome you and your family back for another enjoyable visit!
It is worth the money just to sit at the lovely pool area under the magnificent trees with Spanish moss! Pool is large for this small property and very pretty. Clean, well-equipped rooms (little on the small side which is why they have the sliding bathroom door). Comfortable beds. Free parking. Friendly, chill, staff. And yes, their coffee machine makes fantastic cappuccino. The whole place exudes southern charm and we'd stay again.
Hi Kerry C, Thank you so much for your lovely review! We're happy to hear that you enjoyed our beautiful pool area and the charming ambiance of the property. It's wonderful to know that you appreciated the large pool, the clean and well-equipped rooms, and the comfortable beds. We're also glad you enjoyed the cappuccino from our coffee machine and found our staff to be friendly and welcoming. It's great to hear that our southern charm left a positive impression. Thank you for your kind words, and we look forward to the opportunity to welcome you back for another stay!
We were treated with respect, and kindness. They truly were making sure we were comfortable. Very pretty and comfortable. Can't wait to come back. The breakfast was delicious and had something for everyone of us in our party. Very clean. Made sure we had our pack and play. Very kid friendly. Beautiful pool area with great music playing. Bests and pillows very comfy. Great air cond. Very friendly staff. Above and beyond friendliness. Their heart was set on making our time there memorable.
Hotel looks to be recently remodeled in all areas. Small but clean, functional, and comfortable room. The only complaint (and this is for all hotels that have this feature) is the barn door for the bathroom door. It really can make things awkward when traveling with friends. The grounds were very clean, the complimentary breakfast was perfect and the attendant, whom I wish I had her name, was the absolute highlight. So friendly, greeted everyone, and kept the entire area sparking clean. All staff encountered were very friendly. Location great as well less than 5 minutes to the main little downtown and East Beach. Would stay here again.
Great hotel in St. Simon's. The rooms all have exterior doors, so the check-in and breakfast area are in the main entrance part of the building. The pool is expansive considering the property, and has a small deep section (7 ft), as well as a hot tub that sits underneath a gazebo. Towels on site, but they are the standard flimsy hotel pool towels, so helps to bring your own from home. Plenty of pool seating. One minor criticism - the bathroom doors are the sliding barn door style doors. This meant you could hear everything. (Thankfully we had a white noise machine with us and could crank up the TV). The bathroom door also often would bounce back a few inches after being initially shut, no matter how gently you closed it, which almost made for some awkwardness! Other than that, a great stay.
Entire property is very well-kept. Flooring is now LVP planked with new tile in bath, so no carpeting mentioned in other reviews. Our room was extremely clean with super-comfy bedding. The pool area is gorgeous, very tropical. Breakfast was A+. What a fancy coffee machine (cappuccino! latte!) and a fresh yogurt machine. Our room was sound-proof; no outside noise. Swimming pool area ran out of pool towels. Bring your own just in case. The short drive to the beaches and village is very manageable.
Amazing staff and facilities. I will definitely return. The pool area was so nice and relaxing. I can't say enough about the staff.
The front desk personal were awesome! The pool was super nice with a hot tub and big oaks over the pool to give shade or sun. It's 5 min Uber ride to the pier and restaurants. Will definitely be back for a longer stay. Cudos to your team!
The management went above and beyond to make our time at the location a great experience for us. From comping a room (suite) due to our physical disabilities. We are grateful for the service we received and the feeling of a 'family' when working with management on our issues. We are grateful.
We loved so many things about this hotel. The location is great- close to the pier and beaches. There are so many small things that are intentional and lovely. The pool area is clean and very beautiful. It has a resort feel under the oaks with a hot tub and towel service. The decor of the lobby and rooms is updated, fresh, and bright. Their breakfast service includes fresh waffles, eggs, sausage, cereals, and danishes, as well as a FABULOUS coffee machine that does cappuccinos, flat whites, Americans, etc. The breakfast and coffee is worth at least $10 per person. The location is idyllic under beautiful oak trees and other stately looking buildings. The landscaping is lovely, and they add great little touches like extra big bath towels, in room Keurig machines, and great pillows. We will absolutely return to this hotel. The attention to detail is clear and appreciated.
A+++++++. Was a phenomenal place to stay and the front dest gentleman was fabulous and gave exceptional service and was very helpful during our stay. The hotel should reward their staff and the front desk clerk gentleman. Their service makes your hotel the best around . Stacie Tapley
Great one nite stay. Super friendly staff. Clean and quiet. Great pool and sauna area surrounded by massive trees and Spanish moss. Can't beat it for the price. Would gladly stay here again. Better than other places we have stayed near here at 1/3 the price.
Couldn't have been better. The staff from the manager down were friendly and accommodating. The Breakfast was great.
Great hotel some minor bumps all resolvable. Loved the location, the grounds, the pool area was beautiful. It was too cold for us so we didnt use the area but we did take a walk around it. I would definitely stay here again.
This was a great hotel! The service was wonderful and the front desk staff and manager were the friendliest and kindest people! We felt very welcome and at home. The rooms were clean and tidy and the pool was great. It was a very quiet hotel and we felt very safe.
My friend and I brought our horses down to ride on the beach and needed a close, comfortable hotel to relax in when we weren't riding. So many wonderful things about this hotel, the ultra incredibly comfortable beds, the easy, delicious breakfast and beautiful pool area. But the best part was the manager he went above and beyond to make us happy, and was a truly friendly professional who we loved seeing every day. We will definitely be back because of him.
I had to make a last minute reservation for a work trip. Laci and Terry, at the front desk, were very accommodation and made sure that my check in was quick and easy.
I stayed here for 2 nights in a "King Suite" room on the 2nd floor. I was pleased with my room and experience at this BW. The suite consisted of 2 rooms, making it quite large. Both the "living room" / sitting room and the bedroom had flat screen tvs. Wifi worked well; tv's worked well. AC / heating unit worked well and did not create a lot of noise. The linens on the bed were crisp and clean. The pillows had different densities, which I like (some soft/some firmer). The rooms were very clean and the bathroom in particular was sqeeky clean. Shower pressure was good and there was plenty of hot water. Nice smelling toiletries are provided.. The suite had a small refrigrator which worked well. There was also a Kuerig style coffee maker and coffee pods in the room. The hotel offers breakfast and it was one of the better hotel breakfasts that I have had in the past year (scrambled eggs, sausage, toast, fruit, juices, cereal, yogurt ......). The hotel employees are friendly and responsive. The furnishings in the living room portion of my suite were quite "retro" and IDK if they purchased them recently in that style or not (they looked authentically OLD, but were not tattered and worn out), but I found them kind of weird. That is the only mild complaint that I would offer about the room I stayed in. The pool and hot-tub were closed for renovations during my visit; it would have been too cold to use the pool anyway. The rear courtyard surrounding the pool are quite lovely. The hotel is located approx. 4 miles from East Beach and the Coast Guard station beach. Downtown is also close by (approx. 3.5 miles). The locaton of the hotel is in a very quiet area and there is minimal noise at night. I enjoyed my stay here and would stay again.
Dear Guest, We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. Sincerely, Hotel Manager
Requested non-smoking room and the room we were given stank of smoke. They said there was only one other room available because the hotel is under construction but it was on another floor and elevator wasn't working. Room was beyond filthy. Pool closed. Stains on everything. It was such a bad experience. We would not recommend it. Steer clear!
Hello Renee, We apologize for the disappointing experience you encountered during your stay. Your concerns are taken seriously, and we regret any inconvenience caused. We're actively addressing the issues you've raised, including customer service and room conditions, to ensure a more pleasant and satisfactory visit for all guests. We appreciate your feedback and hope for the opportunity to regain your trust in the future. Sincerely, Hotel Manager
Very nice hotel at a good price. Breakfast was tasty and the rooms were clean and comfortable. Only a five minute drive from the pier. We would definitely consider staying here again if we are ever on the island.
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager
This hotel was absolutely great. It is an older structure that was renovated and redecorated better than many I have seen. The bed was very comfortable, the decorations bright and colorful AND there is a hot tub in the courtyard that was hot and clean. It is even under a gazebo so you could go even if raining. Most of the staff were very friendly especially the breakfast attendant. We made a quick stop on our way home but we will return
Hello Laura, Thank you for the encouraging feedback regarding your recent stay at our property. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again in future. Sincerely, Hotel Manager.
Hotel was great. Loved the location, nice and quiet, easily accessible to places. Breakfast was great, staff was excellent. Only hiccup was they forgot to clean our room. Informed staff and ensured it was done next day. Beautiful pool and spa. Internet was great. Lots of pillows, just too soft. Definitely recommend
Dear Guest. Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you had a satisfactory stay. I appreciate your praise for the room, staff, internet, and breakfast. Your feedback will be shared with the team, who can help us make a difference to ensure our valued guests needs and expectations in the future. You can surely expect an awesome stay next time, too. Please visit again. Sincerely, Hotel Manager
Staff was nice, and the beds were good and comfortable. I slept well. Breakfast was descent sausage and eggs, waffles and toast options. Loved the yougurt bar, I enjoyed the outdoor seating. My friends enjoyed the hot tub. The area was gorgeous. I hope to come back soon.
Dear Melissa, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you had a satisfactory stay. I appreciate your praise for the room, staff, and breakfast. Your feedback will be shared with the team, who can help us make a difference to ensure our valued guests needs and expectations in the future. You can surely expect an awesome stay next time, too. Please visit again. Sincerely, Hotel Manager
I've stayed at several Best Westerns and have grown to trust this hotel chain. However, my experience at the St. Simons Island Best Western was disappointing. The exterior of the hotel is lovely and fits in with the charm of St. Simons Island. The pool is beautiful and clean. On the other hand, my room had dirty carpet and a chair that looked like a cat had clawed it. There was a roach in the bathroom and bugs on a cabinet (and one on my pillow- but not in the res of the bed). When I reported this to the front desk, all they asked was what room I was in and did not seem to be concerned. My room was a pet friendly room - maybe they do not give their best rooms to guests with pets. But I've stayed at other Best Westerns and the pet friendly rooms were clean and comfortable. I hope they do a deep cleaning for the next guest.
Hello Patti, We appreciate your feedback and apologize for the disappointing experience you had at the St. Simons Island Best Western. While it's good to hear that the exterior and the pool were lovely and clean, we deeply regret the issues you encountered in your room. The cleanliness concerns you described, including the presence of bugs and the unresponsive front desk, are unacceptable. We will address these concerns internally to ensure a more comfortable stay for our guests in the future. Your feedback is valuable, and we hope you might consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Manager
We chose this hotel because we frequently use this brand and the price was very reasonable. However, the actual room leaves less to be desired because of the dingy carpet. As soon as we entered the room my wife smelled unpleasant orders and she had a cold/sinus issues. The shower curtain was smelly as well. The rest of the room was acceptable. On a kinder and gentler note, we enjoyed the breakfast, as they had adequate offerings. My wife had English muffins, sausage, and coffee. I had a delectable waffle with chocolate chips, peanut butter, and walnuts, with sausage, eggs, decaf, milk and cranberry juice. The breakfast and the kind staff were the saving grace of our experience. I would stay there again, but not until they clean that filthy carpet.
Hello Carl, Thank you for the feedback with us regarding your recent stay at our hotel. We appreciate your loyalty to our brand and are glad that our reasonable pricing met your expectations. We sincerely apologize for any inconvenience caused by the condition of the carpet and the unpleasant odors you experienced in the room, which caused discomfort for your wife due to her cold/sinus issues.in your room. Our housekeeping team will address this issue promptly to ensure that it does not recur. On a positive note, we are delighted to hear that you enjoyed our breakfast offerings and that our staff provided you with kind and attentive service. Your compliments will be shared with our team, as they strive to make each guest's stay memorable. Thank you once again for bringing these matters to our attention, and we look forward to serving you better in the future. Warm regards, Hotel Manager
Our room at St Simons was very roomy, clean and comfortable. The manager was helpful and accommodating. We came for a fall getaway and had never been to St Simons. Manager helped us and provided information on things to do around the area. Parking was very convenient and easy to access. The pool was one of our favorite parts. It is so pretty and sort of secluded and private. Very peaceful and quiet area.
Hello Jody, Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel in St Simons. We are delighted to hear that you found your room to be spacious, clean, and comfortable. Our team takes great pride in providing exceptional service, and we are thrilled to know that the manager was helpful and accommodating during your stay. We are glad that we were able to assist you in discovering the attractions and activities in the area. St Simons is indeed a beautiful destination for a fall getaway, and we are delighted that you enjoyed your time exploring the area. It's wonderful to hear that you found our parking convenient and easy to access. We are also pleased that you enjoyed our pool, finding it to be a peaceful and quiet area. I hope to have the pleasure of welcoming you back for another memorable stay in the future. Sincerely, Hotel Manager
Stayed here for 3 nights due to a work conference on the island. Upon arrival approx 8pm the front desk was vacant, and I had to wait over 20 minutes for someone to show up. I peeked into the office behind the desk area and it was empty too, definitely not a good first impression. My room was on the second floor over looking the pool, a two queen bed suite right on the corner by the elevators. First impression of the room, the floors were incredibly dirty with multiple stains on the carpet in the seating/Living room area. The beds were nice, with fresh clean bedding, & very comfortable. The bathroom was adequate, though the sliding barn style door meant minimal privacy. Most hotels have done away with daily housekeeping, and because of that I'd expect cleaner rooms between guests, but that doesn't seem to be the norm anymore. Our stay was no different, we found what looked to be dry dog food hidden between the curtain bottoms & the table near the beds, & when pulling out the pullout couch we found dirty sheets on the bed as well as an additional set of dirty sheets wadded up under the pullout with two empty soda bottles. Breakfast in the morning was very good, the attendant was prompt & was regularly refilling items. The pool was nice, though the shallow end had a good amount of debris from the trees, & each night we saw people out swimming til after 10 but we never had issues with noise or rowdy guests. Overall it was a good stay, if the hotel can focus on having a manned front desk, and thoroughly cleaning rooms between guests & deep cleaning regularly, then I'd rate it 5 stars.
Hello Dee Dee, Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced upon arrival with the vacant front desk and assure you that steps will be taken to ensure that this does not happen again. We appreciate your positive comments about the room, particularly the comfortable beds and fresh clean bedding. However, we are disappointed to hear about the cleanliness issues you encountered, including the dirty floors and hidden debris. Our housekeeping team will address these concerns and ensure that our rooms are thoroughly cleaned. We are glad to hear that you enjoyed the breakfast and found the attendant to be prompt and attentive. It's also great to know that you enjoyed the pool, despite the debris from the trees. We take your feedback seriously and will work on improving these areas to provide a five-star experience.I hope to have the opportunity to welcome you back for an even better stay in the future. Sincerely, Hotel Manager
This is a very good and affordable option for beautiful St Simon's. The pool and breakfast buffet are especially good. Off the road and peaceful. Convenient for doing thins on St Simon's and nearby areas. Most of the staff were highly courteous.
Dear Carol, The pleasure was all ours to welcome you to Best Western Plus St. Simons! We're so happy you found value in our accommodations and amenities, and we appreciate you highlighting our hospitable staff. It would be delightful to host you again, so please keep us in mind!
This being our first stay on the Island, we had no idea as what to expect. The hotel was comfortable and easy to find. Rooms showed some carpet wear but were clean and welcoming. The entire staff were cordial and very helpful. Breakfast area was better than expected. Quality of food and variety should satisfy any taste. The pool was closed for most of our stay due to weather damage but when we were able to get i , very enjoyable. We'll be back.
Dear Roger, It was a pleasure having you stay with us for your first time in St. Simons! Thank you so much for your kind words about our comfortable accommodations, hospitable team, and delicious breakfast offerings. We hope you will keep us in mind for the future, as we would love for you to come back and spend some more time with us!
Hotel was in a great location, very convenient! Check in was less than pleasant, room was very small or the furniture was too large, there was a lot crammed in there! Shower tiles were missing and there was a sliding door on the bathroom with no latch or lock, so no way to keep it closed. Very uncomfortable in a room with 4 people staying in it!!! We chose a room with a pool view which was really pretty until you looked over the railing where the ground was literally COVERED in trash, including used tampons! Breakfast lady was kind and did a great job all by herself in there with a packed house! I hope she gets a raise bc she was actually the highlight of that place!!!
Dear Nichole, Thank you for being our guest and taking a moment to share your feedback. While we are happy you enjoyed our great location and our wonderful staff at breakfast, we are sorry you had a few disappointments with the room. Please know our team is always available to help with any concerns that arise, but we will be sure to review your comments internally to ensure we do better going forward. It's our hope we have another opportunity to welcome you back and impress you further.
You cannot find a better island to explore! So much fun and history here! This hotel is kept very well and the pool and hot tub area is a plus! It is safe and the service is great! This is not a cheap vacation location, so this hotel offers great value and you can actually bike all around the island from here!
Dear Sandy, On behalf of our entire team at Best Western Plus St. Simons, thank you for sharing such a wonderful review. We're thrilled that you had everything you needed for a comfortable stay, and we appreciate you highlighting our excellent value. Exploring the area on bikes sounds is a blast, and we're so glad you had the opportunity to ride around. The next time you're looking for a fantastic getaway, think of us!
This motel is in a great location, very quiet and peaceful, happy customer service at the desk, great breakfast, and the best beds ever. AC was great, Internet never had any issues, and a big pool. We will most definitely go back.
We know how important a good night's sleep is so we are thrilled you enjoyed our amazing beds as well as our awesome staff, great location, and a delicious breakfast before heading out on your busy day. Thank you for being our guest at Best Western Plus St. Simons and for taking the time to share your lovely review. We are excited to know you'll be joining us again.
The staff at this location were so friendly and helpful. The room was clean and comfy! They offer complementary breakfast, the bacon and waffles were yummy! The pool and hot tub was clean and the other guest there were very nice and respectful. The beach is 7 minutes away. There are so many great restaurants and stores less than 10 minutes from the hotel. It's so convenient.
Thank you for sharing this terrific review of your stay at Best Western Plus St. Simons. We're humbled to have impressed you with our delicious complimentary breakfast and desirable location near the beach. On behalf of our team, we hope you will come back for another comfortable experience!
We spent 4 days and three nights here. We thoroughly enjoyed St. Simons Island and this Best Western Plus. Best Western is one of two hotels that we look for when traveling to a location. This Best Western did not disappoint… It was just as clean, beautiful and has friendly staff as the pictures depicted. I would definitely come back.
Dear Scot, It was such a pleasure to welcome you to Best Western Plus St. Simons! Thank you so much for your loyalty to our brand. Receiving recognition for our beautiful facility, hospitable team, and high standards of cleanliness is always appreciated. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.
My family and I really enjoyed this property, especially the pool! Breakfast was hot, and plentiful! It got us started for the day! The room was clean, but the door was a little dirty on the inside and the carpet had a couple stains. Coffee was always hot and stocked. This location is just a 8 minute drive from the village with all the shops and dining!! Beautiful area and would recommend!
Dear Guest, It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you loved our friendly services, convenient locations, and comfortable accommodations. We will keep up the high hospitality standards and make your future stays even more pleasant. It is great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon. Best Regards, Management Team
I have stayed at this property twice and the renovation makes a good property very good! I like the location, quiet and easily walkable. Most all food and beverage is a short car hop away - Demere Grill is an under the radar sports bar with great food. The pool is very nice at this property, it is spa like. Also, the breakfast service was very good,
Dear Max, It was our pleasure to welcome you back to Best Western Plus St. Simons. We're pleased that our tasty breakfast, convenient location, and refreshing pool were just a few highlights of your stay! Thanks for being our guest, and come back soon!
very nice for an on the road top over. of course it's a motel type, and it's not brand new, but hey, it has a pool, a hot tub and a very nice lady at reception. And at a motel price. Hence "value for money".
Delivering great value to our guests without forgoing quality is what we strive to provide to our guests. Thank you for highlighting our hospitality, amenities, and value. We hope you felt recharged for your continued adventures. Anytime you are in the area, we would be delighted to have you join us again!
The facility was charming and welcoming. The breakfast area thoroughly charming and great selection. The bedding was comfortable and the room well appointed. I had a pet and it was no issue. There was a pet fee and deposit (which hopefully will be returned) it was conveniently located and very quiet.
Dear Caitlin, It's always a pleasure hearing from our guests. We're glad our comfortable, pet-friendly rooms and quiet location helped you have a relaxing visit. The next time you're in town, please come see us again at Best Western Plus St. Simons!
The Best Western St Simons Island is one of the very best. Excellent staff and venue. It's close to everything and it's affordable. The pool and hot tub are great and the breakfast is plentiful. Very helpful people on hand and all of the staff is to be commended. It's the only place I will stay when traveling to that area. Great hotel and with your time to look into it.
Thank you so much for your compliments! We're delighted that you enjoyed a tasty breakfast and friendly service while visiting us, and we look forward to welcoming you back for another excellent dip in the pool in the future.
Receptionist greeted us warmly and even offered recommendations for local restaurants at check-in. We found our room sparkling clean and extremely comfortable (very rare for budget hotels). Would absolutely recommend this place for a quick stop mid-travel or even a low-cost honeymoon (ask about towels for the jacuzzi outside).
Dear Guest, Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon. Best Regards, Management Team
We stayed in the suite so that we would have 2 beds and a pull out sofa. The beds were very comfortable and I slept like a baby. The sofa was comfortable enough that my 19 yr old son slept on it without even opening up the sleeper. The hotel has plenty of space for trucks to park, though tractor trailers would be a lil tight getting around the back of the hotel. It is within walking distance of plenty of restaurants and bars, so that was good since we didn't have a car to drive (just the work truck).
Comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. We're happy to hear you slept well while you were with us, and we look forward to welcoming you back to Best Western Plus St. Simons for another excellent experience.
Upon entry the room smelled of mold and mildew. The humidity in the room, even though the AC was set at 69, was so high the bedding felt damp. There was mold on the light fixture in the bathroom as well as the wall. Not the place for someone with allergies or compromised lungs.
Thank you for your constructive feedback. We hope our convenient location, just minutes away from public beach access, worked well for your trip. Humidity can be challenging during the warmer months in the south, and we regret that you could feel that in your room. Rest assured, our team will be assessing the situation and striving to make improvements. We're confident we can deliver the comfortable stay you had anticipated, and we hope you will consider giving us another chance.
I stayed at a "4 diamond resort" 2 weeks ago and then stayed here at this Best Western last weekend... This hotel was much cleaner, had a nice breakfast, great amenities, and exceptional customer service. Everyone I interacted with was polite and genuinely nice. Pool and hot tub was excellent and kept clean. And you couldn't beat the location. If we visit St Simons again we will definitely come back to this hotel!
Your perfect rating and kind words keep us going strong. Being a part of your wonderful stay is the greatest compliment, and we are thrilled to hear that you enjoyed all we offer at Best Western Plus St. Simons. It would be an honor to see you again, so please come back soon!
Would never stay here again. The dirtiest, smelliest place ever. When we left I needed a tetanus shot. We felt physically sick for 2 days after we stayed here. Underwear hanging from railing outside of room. The first room smelled so bad we had to demand another room. Carpet had not been cleaned in years.
All comments are welcome, and we value your input. We strive to provide our guests with clean and well-maintained accommodations, and we are very sorry to hear that you experienced otherwise. We will review these concerns as we work to uphold our standards. Thank you, and we wish you happier travels ahead.
Upon arriving we immedietly noticed the bathroom faucet was leaking and there was water coming from below the bathroom sink... The carpet was also visibly stained by the air conditioning system .Not a good look upon our arrival!! Nonetheless, the very next morning we notified the front desk girl of the situation and she indicated she would put a work order in immedietly. Well, 3 days later still no repairs. The towels came in handy to soak up the water. Upon departure we told again, the front desk people of the lack of attention to the leaking, they apologized , gave us no consideration, and moved on.. BW Plus Hmmmm..... Won't stay here again!!!! BAD,BAD Impression
Dear Donna, Thank you for sharing your feedback with us. Please accept our heartfelt apology for service and accommodations that didn't reflect our usual high standards. We never intended to appear uncaring about your situation and regret giving you that impression. Our team will ensure that repair requests are promptly addressed. It saddens us that you'd choose not to return, despite our great location, Your input is appreciated, and we wish you safe and pleasant travels.
This hotel is a cute quaint hotel with the island feel. It's location is central to everything on the island. The pool courtyard is great, as well as the continental breakfast. This is our go-to spot when coming to St. Simons!
Dear Ashley, Thank you for choosing Best Western Plus St. Simons to host your recent stay. We're thrilled to hear you had such an enjoyable experience and enjoyed our wonderful pool and beautiful atmosphere. We're grateful for your positive comments and look forward to welcoming you back the next time you're in the area.
The Best Western Plus on St. Simons Island, GA, is a great family friendly and pet friendly hotel. It's not large but that limits the number of people so it's not crowded. The pool is large and nice since the water has warmed up. The breakfast is comparable with other hotels of the same type, it's not Cracker Barrel but it is good and you can get all you need to start your day!
We are over the moon that you had an excellent stay at Best Western Plus St. Simons! From our ideal location to our friendly staff, our property prides itself on providing our guests with top-notch hospitality. We are so pleased you got to take a dip in our pool and enjoy our hearty breakfast. It would be wonderful to host you again the next time your travels bring you to St. Simons Island!
I gave this hotel 4 stars because it was very clean and the employees were very attentive. The pool and hot tub were well taken care of. I would have gone with five stars except for two things one there is no Variety in the breakfast in the morning we were there 4 days and breakfast never changed at all and also guests we're not asked to smoke in the designated smoking area even though this stated it was a smoke-free Hotel. Many guess vaping and smoking by the hot tub and right outside the room doors. Check-in in front desk people were very nice breakfast lady was great. It was also a little farther from the things we wanted to see then we originally thought. All was within driving distance but we did have to get into the car and drive everywhere. Nothing really close to the hotel that you could walk to
Thank you for staying at Best Western Plus St. Simons. While we are glad our staff was helpful during your visit, we are truly sorry for the issues you encountered with the smoking. Our team will review your comments to make sure all our guests have a good experience here. We'd also like to apologize that breakfast did not meet your preference, but we hope that you will consider coming back and giving us another opportunity to provide a great visit.
Coffee inconvenient for breakfast. When asked the girl working breakfast why coffee was not in breakfast area she replied “I would have to bring the milk and sugars also”. Duh. Cleaning of the inside of the shower curtain should be done. Someone else's hair was gross. Pool area and fire pit was nice. Staff was polite and helpful.
Thank you for your recent stay at Best Western Plus St. Simons. While we are sorry to know you had a few concerns, it appears that otherwise, you had a fabulous time. We are honored to have been your hotel of choice and look forward to hosting you again the next time you are in the area.
This motel was extremely clean! Pool area was beautiful and very clean. Breakfast was grand and had many choices. Location was perfect. Just a few miles from downtown St Simons Island. Staff were very helpful and very pleasant. I would highly recommend this motel.
Dear Dinah, We're always thrilled to hear when our guests have had such a wonderful stay at Best Western Plus St. Simons. It's especially great to know that you appreciated our helpful staff, delicious breakfast, and clean accommodations. Your recommendation of our property is greatly appreciated! Thank you so much for taking the time to share your kind words, and we hope to welcome you back soon.
We were supposed to stay one night and ended up staying 3 days, we love the island and hotel was nicer than we expected so we've decided to stay. Of course there's nothing fancy in there but it's cute and the room was clean. Saturday got really busy with tons of family coming with kids so got super noisy and for the weekend price wasn't worth staying but weekday was a very good deal. Staff is wonderful, very accommodating and friendly. We stayed with our pup and worked out good.
Dear Eveline, Thank you for taking the time to let us know about your visit to Best Western Plus St. Simons. We are delighted to see that you liked our clean accommodations and friendly, helpful staff. Please come back and see us again when you are next in the area.
I loved this hotel. It was a super value and great location. The decor made you feel at home and like it wasnt just a hotel you slip in and out of. Plus the beds were super comfortable, the staff SO helpful and it had all that you could have needed. We wished we were staying longer. Good breakfast, safe parking etc. Definitely earned its PLUS.
Dear Jennifer, We're always thrilled to hear when our guests have had such a wonderful stay at Best Western Plus St. Simons. We trust that our friendly team members and comfortable accommodations made your visit memorable. Whether you are looking to play a round of golf or wish to go shopping, a variety of possibilities are just a short drive away. It would be a pleasure to welcome you back again soon!
Mediocre stay - nothing great but nothing bad either. It's a typical Best Western motel. The staff was friendly and it has an outdoor pool and hot tub. Room was clean but a bit outdated. Wouldn't intentionally stay here again but also wouldn't mind it either.
Thank you for the review and for choosing Best Western Plus St. Simons. We are happy you enjoyed our clean accommodations and friendly staff. Our staff is always on hand to help make sure your stay is everything you'd like it to be. Please come back and see us again soon.
I have been going to visit my dad who is not well in Brunswick, but staying here has really helped take a lot of stress off of me during my visits. The peace found here is fantastic! I would recommend this place to anyone.
It is always a pleasure to welcome back a familiar face. Your kind words encourage us to continue doing our best to make sure every guest's experience is a relaxing one. We wish you and your father well and look forward to seeing you again soon!
I've always had a great experience staying at the Best Western on SSI. The staff is always friendly and eager to help. Clean room with comfortable bed. Gorgeous pool area and a great breakfast...(Christy is a gem). Hotel is nestled in a private location amongst beautiful live oaks. I would recommend this hotel to anyone looking for an affordable family-friendly place on the island. I hope to visit again soon!
Dear Sonya, We're honored to have earned your recommendation at Best Western Plus St. Simons! From our friendly hospitality to our clean and comfortable accommodations, we aim to deliver an enjoyable stay. It was our pleasure to offer you a delicious breakfast, and we look forward to sharing your kind words with Christy! On behalf of our team, we can't wait to see you again at Best Western Plus St. Simons!
We thoroughly enjoyed our stay here on SSI. The front desk staff, breakfast person, and general manager were all professional and wanted to make our stay as pleasant as possible. As with many other hotels, daily housekeeping is at a minimum. But, if anything was needed the front desk was there to fill your needs. Made good use of the huge pool and spa. We will be back.
Dear Deane and Diana, Thank you for your recent stay with us! We're so glad you enjoyed our friendly staff and relaxing pool and spa. It would be an honor to welcome you both back the next time you're in town!
My husband and I and our small dog stayed for one night as we were passing through Georgia. The room was clean and the beds were comfortable and it was a very reasonable pet fee. I would recommend this hotel for anyone traveling with a pet as it is hard to find a clean comfortable room when traveling when traveling with your fur babies. I prefer hard floors when staying in a pets allowed room as it is easier to clean and better for allergies. The carpet in the room we stayed could've been a bit cleaner or newer. The bathroom was large and very clean it would've been nice to have a lock of some kind on the bathroom door. The hotel is well located and the staff was very friendly.
Thank you very much for taking the time to share your comments with us. We are very glad to have had the opportunity to provide you, your husband, and your fur baby with a comfortable, clean, and enjoyable place to stay. We will notify our housekeeping team about your concern with the carpet. Happy travels ahead, and we hope to see you again in the future!
Stayed at this Best Western for 1 night in March '22 with my dog. After a long, tiring day's drive it was such an unexpected pleasure to arrive at the hotel which is located in a very quiet, off the beaten track neighborhood. The hotel itself looks like a charming southern inn. The buildings surrounding the hotel are likewise designed to look like charming southern homes but are, in fact, businesses. Very pleasing!
Thank you for your glowing review of your visit to Best Western Plus St. Simons. It is delightful to hear you liked our quiet, clean accommodations and pet-friendly policies. Please come back and see us again when you are next in the area.
Charming and updated property with wonderful hot and cold breakfast . Hotel is two story and surrounded by majestic oaks and swaying palms. Pool and hot tub are clean and sparkling. Close to restaurants. The pier is 5-10 minutes away and East Beach is the same.
Our team greatly appreciates your thoughtful review! It's fantastic that you enjoyed our lovely property, and we trust you had a phenomenal time exploring the area. Should your adventures bring you back our way, it would be such a pleasure to serve you again.
Staff super friendly and knowledgeable about area with suggestions to make our trip fun and enjoyable , rooms really clean and beds were comfortable,breakfast good with lots of selections to choose from ,
From our comfortable beds to our tasty breakfast, we're thrilled that we could tick all the boxes on your checklist for a great vacation! We hope to deliver another warm welcome the next time you drop by Best Western Plus St. Simons for a visit.
This was a last minute trip for me to visit the beach and I'm very happy I selected this property. I've always seen the sign on previous trips, but I always stayed in Brunswick. The property is right off one of the main roads on e you get on the island and close to restaurants. The staff was nice, the breakfast was fresh and delicious, and the room was really comfortable. I'd definitely go back
It brightens our day to know that your stay was nothing short of exceptional! We're glad that our prime location, wonderful staff, and tasty breakfast were highlights of your visit, and we trust you had a relaxing getaway. Our team would be delighted to serve you again at Best Western Plus St. Simons.
This is a much older hotel that they have updated, but nevertheless it's older. I wish I would've just went with my usual Hampton Inn. The website pictures are right after the remodel. Our room look similar, BUT had much damage & wear & tear already. Large scratches on the wall, & chips out of the furniture. One USB port didn't work, also the vent in the bathroom didn't work. The bathroom barn door was broke & would get stuck on the floor bracket. Lights out in the bathroom & the carpet looked like it need a deep cleaning. The worst was the smell in the room that hit you as soon as you opened the door every single time. (Room 227) The bed was a little too hard for me. But overall the room/bath/linens seemed clean. The bathroom/closet area was very nice. Being that this is an older hotel, the room is a bit smaller than I'm used too. The elevator was very old & rickety. After the initial ride up with our suitcases, we took the stairs every time. The pool/ spa area was beautiful. The lobby & breakfast area were also gorgeous, small but seaside beautiful. The breakfast was very good for a continental style. The staff basically get a 5 star from me, some of the friendly staff I've encountered at a hotel anywhere. I did let the guy at the front desk know of the awful smell, he said he would make a note if it, but otherwise seemed unconcerned. For me it ruined my stay. (The smell) I won't be back.
We are elated you enjoyed our beautiful pool area and yummy breakfast. It is always great to have a relaxing spa, and we hope you were able to make plenty of unforgettable memories during your visit. However, it appears we fell short in other aspects of your visit, and for that, we apologize. Rest assured that our team will discuss your comments to ensure our accommodations are in top-notch condition. We know we can do better and welcome another chance to prove this.
It's a very clean and quite hotel. The stuff is very friendly. The Pool area is gorgeous including a hot pot. It's the perfect location for a visit at St. Simons Island or Jekkyls Beach. It was my third stay there and I'll definetly come back.
Thank you for the five-star review and for being a loyal guest of Best Western Plus St. Simons. We are thrilled you enjoyed our clean and quiet accommodations, friendly staff, central location, and refreshing pool. Please come back and see us again soon.
If you are visiting Saint Simons Island, this is by far the best place to stay. Easy access to everything and the staff will make your experience on the Island that much nicer. The pool area is incredible, rooms are very clean and after a busy day, having a nice quiet place to sleep, make you ready for the next fun day on this Island or on your continue travels.
We are thrilled to hear how much you enjoyed your stay at Best Western Plus St. Simons. We agree, there is nothing better than a great staff and comfy bed to return to after a busy day. We look forward to your next visit with us.
Stayed twice this month and the first room had a slight musty odor, but the second stay it smelled very clean. The front desk was super friendly as well as the breakfast attendant. The pool and hot tub were wonderful. Would definitely go back.
Thank you for choosing to stay with us at Best Western Plus St. Simons. It is fantastic to hear that you liked our friendly, helpful staff and were able to enjoy some time at our pool. We look forward to seeing you again in the future.
Such a cute hotel! Pet friendly. In a nice, quiet cul-de-sac. Near enough to everything. Staff was delightful- breakfast was great! Only 4 stars because the room was basic- but fine! Would definitely visit again.
Dear Tracey, Thank you so much for the wonderful review. We are delighted to hear that our amazing staff and pet-friendly accommodations were a few of the highlights of your stay. Anytime you and your furry companion need another relaxing getaway, count on Best Western Plus St. Simons to deliver.
This hotel provides a great location for peace and quiet on the island with easy access to activities. Beautiful decor with clean rooms. The large swimming pool and hot tub were clean and pleasant to be alone and interact with others. Staff members were friendly, helpful and the breakfast was delicious. We will definitely return to this location.
Wow! It was delightful to hear your kind words regarding your recent stay at Best Western Plus St. Simons. Our quiet location and next-in-class hospitality are some of the main reasons why guests love to stay with us, so it's fantastic to know that you appreciated them as well. We can't wait to host you again the next time you come to St. Simons Island!
This hotel is a gem. I appreciate the consistency of customer service given in every department! Kindness goes a long way with me. I have to give a shout out to their front desk representative Aiken, and their GM Rob for their AMAZING customer service during this weekend. This place will be my go to spot on my visits to St. Simon's Island!
Dear Chez, Thank you for your glowing review of your stay at Best Western Plus St. Simons. We appreciate your kind comments on our guest service and look forward to sharing them with our team. Please come back and see us again soon!
This hotel is perfect! The rooms are amazing, lots of storage and working space, the bathroom is large and everything is so clean. The pool is expansive and the hot tub is great. All set in a beautiful location. The staff is extremely helpful and friendly. It's been nothing but a positive experience for us and we will definitely be staying here again!
We're always thrilled to hear when our guests have had such an enjoyable experience! It's wonderful to hear that you appreciated our clean and spacious accommodations, as well as had the opportunity to use the pool during your stay. We consider it a great compliment that you wish to return! From all of us at Best Western Plus St. Simons, thank you so much for taking the time to share your kind comments and we look forward to welcoming you back on another occasion.
Great stay. Great location. Just a quick 2 min drive to food, beach, museum and only 15 minutes from drift wood island itself. Hotel pool was awesome and hot tub. Beds were so comfy over slept breakfast every day. Definitely would stay here again.
Dear Telly, Providing a great stay with a comfortable bed is one of the most important things we can do, and we're glad that your accommodations fit the bill. We look forward to welcoming you back to Best Western Plus St. Simons the next time you're in town, so don't be a stranger!
Check in and out was quick and trouble-free. The hostess assistance at Breakfast was amazing. Room had slightly musty smell, and we experienced a couple of bugs in the room, but it was extremely clean and well kept.
Dear Caricell, It made our day knowing almost everything from the moment you checked in to when you left was nothing short of fantastic! We've shared your pointers with our housekeeping and pest control team so we can work to make your next stay at Best Western Plus St. Simons even better! Until next time!
I absolute hate to leave negative reviews but I had a horrible experience, have the photos to prove it and nothing was done. A few years ago, my wife and I stayed at this property and fell in love with it. The hotel was beautiful, and rooms were spotless. The management company at the time received a letter from me complimenting them on the hotel and highlighting an employee who I will always remember. It was amazing. In March 2021, I was passing through the area and decided to stop for a night as I had fond memories of the first stay. The hotel had changed management companies and I found an absolute disaster. The room was filthy. Ironically this represented their Covid clean standards. Staff didn't seem to care and didn't have any options as the property was sold out. *Dirt / mold? on the lamp shade. *Mold on the air conditioner. *Door was so bowed out it would barely lock. *Sheets so thin you could see the horrible stains on the mattress. *Dust was thick on everything. *Entire property was beat up, cut up and just neglected. After a sleepless night of sleeping on towels on top of the sheets I contacted Best Western. They were apologetic and said they would address internally but said that a refund would have to come from the property management company. I was told that I would be called, and the matter would be addressed. I heard nothing for over a month then called corporate back. After that I received a call late one evening from a lady in a call center who didn't even know which property she was calling about. Nothing was accomplished. I never even received a boilerplate apology. The company has had months to respond and therefor I write this review. I'll let the photos speak for themselves.
Dear Steven, Thank you for your recent stay and for taking the time to share your insightful feedback. We want every stay to be perfect, and we encourage our guests to notify us of any issues they encounter right away so that we are able to provide them with a solution. Please know that what you have mentioned is in no way reflective of our standards and we'll use your comments as a training tool to ensure this does not happen again in the future. Our team welcomes the opportunity to have you stay with us again so that we can provide you with the stay you expected and deserved.
Great hotel with a great staff willing to go above and beyond. Super clean and attractive. I especially liked the out of the way storage area on the side of the restroom. The area is beautiful and they clearly work hard to maintain the grounds. The pool is unique and beautiful.
Dear Patty, It brightens our day to know you had an exceptional stay at Best Western Plus St. Simons! We're delighted that you enjoyed our beautiful property, clean accommodations, and convenient storage area. We trust you were able to spend some time relaxing at the pool, and we thank you for your kind words. Our team would be thrilled to welcome you back to our hotel.
We had a fun trip to St. Simon's Island and a wonderful experience with our stay at the Best Western. The room was very clean and comfortable. Loved the bathroom setup and all the space. Having the two table/countertops was great too. Gave us room to put clothes/toiletries and another one to prepare sandwiches and things for lunch to take to the beach. Nicely decorated. Will definitely stay here again!
We appreciate you taking the time to share this kind review! It was an honor to host you at Best Western Plus St. Simons, and we're delighted that you loved our clean and well-equipped accommodations. Providing comfortable rooms is a goal of ours, and we are proud that we've done a great job. It would be a pleasure to welcome you back again soon!
staff and lobby was great, parking is a breeze since its an exterior property. Rooms felt tight, but Updated nicely. Bathroom are larger than most old properties, bathroom will need continuous maintenance due to low ceilings and heat bathrooms hold. Got a decent price so its fine overall.
Thank you for taking the time to share your compliments and concerns. While we're thrilled that you enjoyed our friendly staff and convenient parking, we regret to have fallen short of expectations with the size of your room. We hope this didn't detract too much from your stay, and we hope to welcome you back in the future.
Took three moves to get a room that was relatively "clean", had a working AC unit and didn't smell. Photos are of the third room. Front desk clerk in the evening is rude and the manager is non existent and refuses to speak to customers. Beware! Horrible customer service. No towels for the pool. Pool area was filthy.
Thank you for your recent stay, and we appreciate you taking the time to leave your comments. While we're pleased that you appreciated our commitment to providing the room you deserved, we're sorry that you were disappointed with us overall. We consider all feedback an opportunity to constantly review guest satisfaction. Thanks again, and we hope that your next visit will be even better.
This hotel was extremely clean and the General Manager was very acommodating. The breakfast was very good and they cleaned the area very well after guests were finished. All the staff was very friendly and polite.
Dear Denise, Thank you for taking the time to let us know how much you enjoyed your stay at Best Western Plus St. Simons. We are delighted to hear you liked our friendly, helpful staff and delicious breakfast offerings. Please come back and see us again soon!
I have to say that I took my family to Saint Simons Island and we beached hopped up and down the East Coast ! I wasn't sure where to stay in the same Simmons area so when I talk to the best western plus staff a lady name Maquita Help me help she was very cordial we laugh together both made jokes and instantly I felt like I was talking to a friend. The rest of the staff was also really helpful and very friendly. Even though this hotel is not directly on the beach it's was a better set up. At least that is my opinion. We were close enough to everything that it took five minutes to get to the beach or five minutes to be in a shopping area not to mention any of the amenities such as Walmart or Walgreens was right around the corner. We had a great time at the beach and a great time back at the hotel swimming in the swimming pool along with the Hot tub. Just to let you know I am not a paid person making this rating for the hotel. I'm a real person that had a real good time!!
Reading your review truly made our day, thank you! It was a pleasure to welcome you and your family to Best Western Plus St. Simons during your recent visit and we're thrilled to hear that you had such an enjoyable experience! It's wonderful to know that you welcomed the exceptional hospitality all members of our team provide; we will be sure to pass along your kind words and gratitude! We appreciate you taking the time to share your positive comments, and we hope to have the opportunity to welcome you again should your travels bring you back to the area.
This was absolutely the worst hotel experience I've ever had. Someone tried to kick down the door next to mine. I called the front desk over and over and when they didn't answer, finally called the police. When my husband complained to the manager, who was visibly drunk, he kicked us out of the hotel. This is all on top of dirty facilities, no breakfast (which was advertised), a broken hot tub, and a pool area that was rented out for a family reunion. My complaint to the corporate headquarters has gone unanswered. This is a truly horrible company.
Thank you for taking the time to let us know about your stay. The safety of our guests is our top priority and we take your feedback very seriously; please know it will be discussed with our team so we can continue to improve our guest experience. We wish you safe future travels.
The only window opens onto a walkway so there is no privacy and it's therefore very dark. Carpet was filthy with many stains (probably pets). Seems people only stay one night there because it would be empty and then fill up at night and then everyone gone. One night is enough. Pool looks dirty and floating leaves all over pool.
Dear Jan, Thank you for expressing your concerns to us. We want every guest to enjoy their stay and apologize wholeheartedly for falling short of that goal. Your feedback will enable us to address the issues you mentioned. Our team welcomes your input and wishes you safe and pleasant travels.
The hotel rooms were nice and clean. The pool area was spacious, pool towels was avalable for uses. The grounds were cleaned and maintained. The Manager was nice and helpful. The staff was freindly upon check in and helpful. Great place to take your family and stay for a few days to explore the St. Simons island area. the hotel is located in a nice area. A great price compare to lots of the other hotels within the area. The only problem was no daily room service, I think the reason for no daily room service due to covid requirements and short of staff. had to go to front desk daily and get towels.
Thank you for taking the time to let us know about your stay at Best Western Plus St. Simons. It is great to hear that you enjoyed our well-maintained, clean, comfortable property. We are also pleased to see you were able to enjoy our beautiful pool area. Please know that at this time we have made changes to our housekeeping service for the safety of our guests and this is stated online for our visitors to be aware of prior to arrival. We hope you will come back and see us again when you are next in the area.
The front desk person, Ashley, was efficient southern hospitality. The reception area was pleasant with literature and COFFEE. We were early, Ashley would check with housekeeping and let us know when it was ready (already unoccupied). We went out to the pool area to have our picnic lunch. There were only 2 tables with umbrellas and chairs. We selected one in the shade, and it was FILTHY. There were apparent ice cream drips, and overall had not been cleaned that day, and the ring of dirt around the metal edging showed total lack of care. And this during COVID pandemic when people are trying to stay outside. Ashley came out to say our suite was ready. It was quite adequate, although the bathroom sliding door would not stay closed, but with nice soap. The hotel advertised "full breakfast", but it was barely "continental". The hotel is in a leafy setting, and the pool surround is pretty.
Guest satisfaction is important to us, so we're happy to hear you felt welcome upon arrival. It's also great to know that our inviting lobby added to your experience. However, we apologize for any concerns about cleanliness in the pool area as well as for any issues with the bathroom. We'll look into this further. Please also accept our apologies for any confusion about breakfast. We're currently offering a grab-and-go option and we appreciate your patience during this time. If you're in the area again, please come back to see us.
Their website currently advertises, and had advertised a "full breakfast" All they offered were small cereal boxes, milk, granola bars, packaged muffins and packaged oatmeal. Their explanation was the pandemic however, we found out about it on check in with no option to cancel reservations. And housekeeping is available only if you ask for it. We were there 5 days and no housekeeping, nor is there a broom/dustpan or cleaning supplies in the room. The front desk folks were not at the front desk in any of the 6 times we went there, including checkout. Had to find them as they had other work to do at the same time. The owners are saving money by not providing advertised services but at the guest comfort and expense.
Dear Michael, Thank you for notifying us of your recent experience. We sincerely apologize for the difficulty in locating our staff; there is no excuse for this. It's also unfortunate that our breakfast service and housekeeping policies did not meet your expectations. The current limitations to these services are listed online, however, we apologize for any inconvenience. We will share your report with our team to ensure these changes are communicated upon check-in. Nonetheless, we hope you had a pleasant time exploring the area. Please consider allowing us a second chance to deliver the comfortable stay we're known for.
The hotel was okay with some elements being a bit dated, including the carpeting and air handling as humidity was high. The beds were decent and the pool looked nice though we didn't use it. In light of COVID the breakfast options were good, though coffee was a bit weak.
Dear Chris, Thank you for choosing our hotel and sharing your recent feedback. We hope your overall visit was relaxing, however, we're very sorry for the concerns you mentioned. Please know that our front desk staff is available to assist with any issues that may arise during your stay. We'll look into the A/C to ensure everything is functioning properly, and we'll keep your comments regarding the coffee in mind moving forward. Thanks for your time, and we trust you had a memorable trip to the area. Please allow us another chance to impress you.
Had not stayed at this hotel for maybe 3 years, not sure if it had changed hands in the meantime as it has definitely not the same as our first visit. Because of covid my wife wipes everything down before we even unload, door handles. remotes and surfaces etc. Unfortunately disinfectant wipes were dirty. We booked a 1 bedroom suite and the tv in the bedroom was not working and the staff could not repair it that night, so we had to watch in the living area and the heat was not working and it was a cool night, Passed this on to the staff on checkout and they never offered any compensation for the faulty equipment. Rooms definitely need an update especially for $167.00 a night. On the upside nice pool area and location.
Dear Antony, Thank you for highlighting our relaxing pool area and convenient location. We hope you had a fantastic time exploring the area. However, we apologize for aspects of your stay that were less than ideal. Our team will discuss your comments to ensure that our facilities are super clean and our amenities are operational. We know that we can do better and would love another chance to prove this.
All things considered the stay at BW plus St. Simons exceeded expectations. The checking and checkout experience was fast and easy. Front desk personnel were very accommodating. Location of hotel is perfect.
It was a privilege to host you, and it's wonderful our hotel exceeded your expectations. We're glad you enjoyed our efficient service and ideal location, and our team trusts you had an amazing trip. Please return to stay with us the next time you're in the area! Thanks for choosing Best Western Plus St. Simons.
We have stayed at several Best Western properties in recent years, and have found this to be pretty much the case; they need updating. Our room here was perfectly comfortable, good night's sleep, but couldn't help but notice the paint chips and soiling everywhere, a weak shower and an even worse shower curtain that didn't even cover the span of the tub. Friendly and accommodating front desk clerk, grounds need upkeep, especially the pool area which need a good sweeping. And...no hair dryer.
We appreciate you taking the time to share your feedback. We are happy you found your room to be comfortable. Your comments about our upkeep and the shower will be kept in mind. Nonetheless, we wish you the best, and we hope to welcome you back for another welcoming and convenient stay.
Stayed one night. Check in and out was easy and pleasant. Too cold for pool, but looked very clean and inviting. Took a long time for the hot water to get hot. I thought bed was comfortable, but pillows were to thin. Breakfast was grab and go. Cereal, breakfast bars ect. No microwave.
Dear Lisa, Guest satisfaction is important to us, so we're happy to hear our check-in/out process went smoothly. It's also great to know that you found the beds comfortable. However, we apologize for any disappointment with the pillows and in-room amenities. We'll keep your comments in mind for future changes. Thank you for your patience with the changes to breakfast during this time. We're sorry for any inconvenience, and we hope to see you again soon.
We were there for only one night. Check-in was seamless, quick and staff were friendly. Room had a fresh look, fresh paint, fixtures, etc. Carpet was horrible - smelly and dirty, which made the room have an off-odor; which made our clothes smell the same way. Breakfast was the "new normal" for COVID-19 - grab and go, a piece of fruit and cereal/granola bar. The pool was nice, we were the only ones using it at the time of our visit. It would be an okay place to stay for a day or two. All in all, we would return if needed.
Happy anniversary! It was our pleasure to host you during your visit to St. Simons. Though we are thrilled to learn that you would likely return, we are saddened that not all aspects of your stay were perfect. We appreciate your feedback regarding the carpet, which we will certainly review to find a solution. Next time you are visiting, please let us know if there is anything we can do to ensure your stay is even better than the last!
Had a great stay. Very relaxing and peaceful. The desk clerk was very friendly and helpful and we appreciate that a lot. 9 19 20 late night. Nice pool area with beautiful scenic surroundings. A comfortable cozy feel.
The best part of any stay is often hanging out at the pool, and we're glad that you had such a good time in ours! We also appreciate your highlight on our friendly service, and we hope to deliver another cozy atmosphere the next time your travels bring you back to Best Western Plus St. Simons.
When we checked in, the room smelled sour and musty. Since we had moved in late, we spent the first night in the room before asking for a "clean" room or a refund as I had found another hotel. They moved us to another room which appeared better since they had sprayed air freshener. That wore off. Additionally, there were a bunch of kids in the pool and they said their mother worked there. They were splashing and jumping and screaming so we left the pool. Apparently, their mother worked there a while ago but no longer worked there. I did notice when someone from the hotel walked out, the mother walked around the corner, apparently hiding from staff. The pool was unpleasant. The room was filthy. Food and bugs on the nightstand. Mold on the bottom of the nightstand and bed skirt which could have been vomit or old beverage. NOT COVID CLEAN BY ANY MEANS!!!!!
Dear Joni, Thank you for your feedback. Please know that we have taken extra precautions while we clean our accommodations to ensure a safe environment for all of our guests. That being said, please bring any issues you encounter to our attention so that we can promptly rectify them. We're glad we could accommodate you with an alternate room, and we hope for another chance to impress you the next time you're in town.
We have had a very difficult year. We came here for the anniversary of a tragic loss. Check in was great, we got the pool side suite. That was the end of the good. The couch is vinyl, the chairs are vinyl. The cabinet that holds the fridge, the door is very loose. The blackout curtains are worn through. So I went for a swim, the pool is dated but relatively clean. Again no towels! So I go back to the room. They gave us only two towels. Nothing on the floor to prevent you from sliding into the toilet. So I called housekeeping, no answer, no other rooms available.
First of all, we are very sorry about the loss you mentioned. Thank you for taking a few moments out of your day to post a review. Although we're pleased to see that you appreciated our pleasant check-in process and beautiful poolside suites, we regret the concerns you mentioned regarding aspects of our facilities. We'll be passing your comments along to our team. We truly value your business and hope you'll give us another chance to do better in the future.
We probably will not stay here again. The place is a little run down, out dated. Needs a lot of updates. The entire staff was extremely helpful and nice. The pool needs some cleaning. It is in a great location. Just needs some cleaning all around the property.
Though we're delighted that you enjoyed interacting with our staff and appreciated our location, we're very sorry that not every aspect of your stay was perfect. Cleanliness and upkeep are not areas we want to falter in, and we will use your feedback to make improvements. We can do better, and we would love to prove it to you the next time you're on St. Simons Island.
The room was very nasty when we checked in. They never came by the next day to clean or give clean towels. Every time you went to the lobby no one was in there. The air conditioner did not cool the room very good.
Dear Jessie, This is not typical feedback that we receive. Our team works hard to provide clean, comfortable accommodations, and courteous service so we apologize that this was not your experience. Rest assured, we will discuss your feedback internally and ensure that any issues are addressed promptly. This is not the lasting memory we want you to have of us, so we hope to have another opportunity to deliver the stay you expected should you return to the area.
Let me say straightaway that this vacation was during an uptick of Corona virus cases in Glynn County. My husband and I are Best Western Rewards Club members, so we do our best to stay at a Best Western wherever we travel. This stay at St. Simon's was from Monday-Friday. Check-in was smooth and easy. Our room was on the second floor above the registration desk and away from the pool. (The pool and hot tub were open) and it was a double-queen room. Upon entering the room, the air was on and it was cool inside. Our room was clean and equipped with two queen beds (I thought they were small though), a seating area by the window, two desks with seating, a large tv with a refrigerator and drawers located under the tv. For some reason, I thought there would be a microwave. The bathroom area had a sink, toilet and shower and a place to store more things and hang clothes. There is a safe available for locking away valuables. I must say I was used to larger room spaces at BW Plus hotels but I was satisfied. At check-in, we were told that there would be no breakfast provided other than a "grab-n-go" brown bag breakfast that included a water, apple, muffin and granola bar available on a first-come basis. We were also told if we needed towels or other supplies we would need to come to the front desk and ask for them. No housekeeping serviced the room while we were there due to Corona virus but the staff at the front desk were always nice and accommodating when we asked for towels. The bed and pillows were super comfortable and it was quiet outside. We rested very well. We were able to use the dining area to eat our meals that we brought back to the hotel and a microwave was available for use there. I want to mention Ms. Pamela. She was so nice and helpful to my husband each time he went to the front desk in the evenings. Thank you for being so nice. The two cons I have about our room is 1) the shower faucet pulled away from the tub when I lifted the knob to turn the shower on and 2) it sounded as if there was a mouse scratching between the walls of our room and the next. Pictures are included of the tub faucet. This is a safe hotel located on Main Street but off the main, heavy traffic street of Demere. There is an elevator available and stairs are located at each end of the building. Understand before booking this hotel what you are getting versus your expectations, especially during this time of Corona virus.
Thank you for your feedback. We appreciate your understanding of the policies we have put into place for the safety of our guests and personnel during this pandemic. Rest assured, we are looking into the maintenance concerns you encountered so we can continue to improve. That being said, we're glad you loved our friendly service, and we hope to show you another pleasant time the next time your travels bring you to St. Simons.
Stayed just one night at this hotel. It is located in a quiet neighborhood like setting. The room was clean and bed comfy. The pool area was beautiful. Unfortunately the weather was not nice enough for us to enjoy it. Not real close to restaurants, bars and shopping so we had to drive. We were there on a Sunday so many restaurants and bars were not open or not until later. Shops were open. We did not have breakfast here but it looked inviting.
Dear Kenneth, Our goal is to impress everyone who stays at Best Western Plus St. Simons so we're happy to hear we succeeded with you! It's great to know that our quiet location and clean, comfortable rooms were exactly what you were looking for and that our location worked well for your visit. If your adventures bring you back to the area, we'd be proud to host you again. Jamie Aiken, General Manager
For a BWP I was a little disappointed. I ended up with a 2 queen room. I thought the room was very small and cramped. I can only speak to our room. Maybe Kings were better. Also the housekeeping was a bit lax. Over a five day stay they missed cleaning up the room at least twice. On the plus side. Good location, mid island. Near amenities. Great pool and spa tub. Good breakfast room with a nice offering of food.
Dear Jon, Thank you for making us part of your recent trip to St. Simons. It's delightful to hear that our excellent breakfast service and relaxing aquatic amenities became the highlights of your visit. Unfortunately, our rooms were not to your preference. Hopefully, you can try out our other rooms during your next visit. We will also speak with our team to ensure that the housekeeping irregularities you mentioned will be promptly address. Given the opportunity, we would like to provide the quality stay you expected. Jamie Aiken, General Manager
Family came into town even after the Coronavirus and had an amazing stay. Pamela and Sheronica were amazing and absolute pleasure to meet and have us help with any questions. Breakfast was great and a great variety. Didn't have any problems with the room, only negative side was the pool being closed but that was understandable because of the Coronavirus.
Dear Sarah, We're happy that you enjoyed our great hospitality and varied breakfast options. Thank you for your recent visit to Best Western Plus St. Simons, and we look forward to hosting you again! Jamie Aiken, General Manager
Great choice for stay, nice conference rooms.good amenities to keep informed on what's going on in the world. Great breakfast. Locate in good area not far from beach. Hotronsign on Main Street could be a little larger for site
We love hearing from our guests and it's fantastic to learn that your stay was comfortable. It's important to stay informed, even when traveling, so we're glad that we could help you with this. Should your adventures bring you back to the area, we would be grateful for the opportunity to serve you again. Jamie Aiken, General Manager
The overall hotel is nice and aesthetically pleasing. in my room the inside lock didn't work and the bath soap dish needed to be cleaned but otherwise was mostly clean. The mirror over the desk needed a good cleaning and the desk chair was scary dirty (I wouldn't risk using it) The staff were amazing though and I didn't complain...all i needed was a clean bed and it appeared to be clean. There wasn't a view but I didn't expect one at this hotel. it was good for the money though. I felt safe and wasn't scared to lay my head down and sleep.
A comfortable night's sleep is our greatest wish for our guests, so we're happy to hear that yours was a sound one. We're also glad that our friendly team could deliver the courteous service we're known for. Housekeeping has been notified of the oversight you experienced so we can continue to improve, and we'd love to host you again the next time your travels bring you back our way. Jamie Aiken, General Manager
This was a pleasant surprise. The staff was overly friendly, the rooms are comfy, and the grounds and location are nice. I think its really good for the price and the location is great as well. The pool and outdoor area are particularly nice.
Dear Shonda, We're delighted that our hotel exceeded your expectations. It's wonderful that our comfortable accommodations, beautiful property, and exceptional staff were a few highlights of your stay. Thanks for taking a moment to share your fantastic feedback; we hope you'll visit us again soon. Jamie Aiken, General Manager
Hotel was in a nice setting. Clean. Was apparently remodeled about 4-5 years ago. We had a two queen bed suite. A little small. It had a bedroom and separate living room area but there was no door between the bedroom area and the living room.
Dear Edward, We are grateful for the time you took sharing with us your review and your kind words about our pristine property and the charming ambiance we offer. Know that your insights about our accommodations are appreciated and will be kept top-of-mind for future improvements. We can't wait to exceed your pleasant experience with us at Best Western Plus St. Simons. We hope you come back soon and we wish you safe travels ahead. Jamie Aiken, General Manager
The staff was wonderful. I drove over 14 hours to get there and Brandy got me checked in early. She was very friendly and she ran up to help me find my room and made sure everything was cleaned and comfortable before she returned to the front desk.
Dear Chasidy, It was a pleasure to serve you at Best Western Plus St. Simons. We're thrilled that our attentive team impressed you with their phenomenal guest service. Your comfort and satisfaction are our primary concerns, and we look forward to providing you with another memorable hotel experience should your travels bring you back our way. Thank you for your time, and we cannot wait to see you again. Jamie Aiken, General Manager
We recently stopped here as a base to explore St Simons and surrounding area. Hotel is located on a a pretty, quiet tree lined street. Front staff was friendly and checked us in quickly. Our room was recently updated as everything was new and clean. We liked the room layout and decor. Comfortable bed and good shower pressure too. Breakfast area was very nice overlooking the landscaped pool area .....probably the nicest breakfast room we have ever seen in a BW Plus. Breakfast items were plentiful with a good variety. Girls at the front desk were also very friendly at checkout. We would not hesitate to return
Dear Laurelie, We are delighted to learn that our excellent staff impressed with their top-notch service. It is good to know as well that we were able to bring you joy and convenience with our serene surroundings, carefully appointed accommodations, and tasty breakfast. It is such a pleasure to know that, should your travels bring you back to the area, you will trust Best Western Plus St. Simons again. Jamie Aiken, General Manager
This hotel is nicely situated inland . The hotel itself is very attractive on the outside and the pool area is beautiful with a large seating area nearby centered around a firepit. There is also a gazebo with hot tub ( I think.) Rooms are adequate, look freshly painted. Bathroom has one sink and a tub with shower. The super friendly,helpful staff make up for the lackluster rooms. Also breakfast, is better than most "breakfast included" places. Overall a nice place to stay and would do so again.
Thank you for joining us at Best Western Plus St. Simons. We're thrilled that our tasty breakfast, ideal location, and great hospitality were just a few of the highlights of your stay. We can't wait to welcome you back!
We scheduled to stay one night at the Best Western Plus on St. Simon Island. We were celebrating our 50th anniversary on the Island. We were concerned about the negative comments we had read, but decided to stlll book as we have usually had good experience with BW. We were pleasantly surprised at our room. The furnishings and room appeared to have been recently renovated, the decor was really nice, very clean, and the bed was very comfortable. The landscaping was lucisous and very well kept. Breakfast was hot and the eggs the best we have eaten at any BW! We will definitely come back and we recommend stopping at this little gem. Also, very QUIET!
Dear Marion, Here at Best Western Plus St. Simons, we strive to always bring exceptional experiences to all of our valued guests. We want to thank you for choosing to celebrate your 50th anniversary with us. We're captivated to hear our newly decorated room and tasty breakfast made your visit remarkable. We're grateful that we had the opportunity to serve you and hope to have you back soon. Jamie Aiken, General Manager
Stay was okay, however cleanliness was an issue. Staff for conference/banquet room was excellent. Were willing to ensure you had a pleasant stay. Location was ideal for our event. Good continental breakfast was available..
Dear Nick, We appreciate you leaving us feedback about your visit. We are delighted to hear that you found our staff excellent and our location convenient during your stay. However, we do apologize for falling short in keeping your accommodations spotless, our apologies. Rest assured, we will have our team look into it for an immediate fix. We would love to see you again when your travels lead you back to the area.
Room looked nice when I first went inside. Went to use the bathroom and there was standing, soap scummy, water in the bathtub! Called front desk and she graciously said she would upgrade me to a suite. When I walked in, again it looked nice. Went to bathroom and there was rodent poop around toilet and as I wentback to living room& noticed it was all over the carpet!!!!! Again, called and she changed room! That time it was acceptable and even though they took one night's stay off my bill, I will NEVER stay there again!!!
Thank you for your recent stay and for taking the time to share your valuable feedback. While we're glad to hear that our front desk team was able to relocate you to alternative suites, as well as refunded part of your stay, we're saddened to learn that we were not able to meet your expectations. Please accept our apologies for any issues you experienced with evidence of pests, and for any discomfort this may have caused. We do extensive pest control work and will address your comments to ensure this problem is taken care of. Given the opportunity, we hope you will allow us the chance to provide the stay you were hoping for.
Roadscholar group 11/3 to 11/8. Rooms not ready until 5 pm after red eye trip from West Coast as previously full with unruly college football louts. NOT ADA compliant: from room 125 to breakfast requires down a steep curved curb then then through parking lot to avoid numerous steps. Ditto for Conference Room, where tablecloths never changed despite 3 catered dinner nights. Room not serviced Monday: wastebaskets full, towels on floor, beds not made. Wednesday no wifi. Thursday previous occupant sock left on table. Breakfast attendant however is very helpful and enthusiastic. Car needed as location is way out in remote residential area far from village and other amenities and shopping centers. Nice pool area if you want that sort of thing. Rooms feature peculiar design with closet in bathroom. Non draining shower attended to by staff.
Dear Bobert, Thank you for sharing your experience. It's delightful to know that our friendly staff and the astounding pool area made a positive impression on you and became the highlights of your visit. However, it saddens us that your expectations and preferences were not met for breakfast and location. Our apologies. Our team will look into your comments for improvements. During your next adventure to the area, depend on us for a much better experience.
We stayed one night at this hotel. Comfortable room, friendly staff. Could use a bit of updating ie: carpets, but overall a decent experience. Pool water was very cool, but it is November. Internet quit working in the evening, but did not report the issue, so we cannot complain about it. Room was clean and the breakfast food was hot, clean and efficient. We will stay here again
Dear Ron, Although your visit with us was brief, we're delighted we could make sure it was relaxing! We believe that caring and responsive hospitality makes all the difference, and we will pass along your commendations. While we're relieved your concerns were overall minor, we will still have our staff look into swift solutions for them. Take care and join us again when you can!
It truly doesn't get any better than this. Location and comfort of room is overe the top. Beautiful setting and pool location is incredible. Great coffee and cookies, my favorite is the turtle cookies!!! Looking forward to returning soon. Thanks for a wonderful stay.
It brightens our day to know that you had an enjoyable stay with us, highlighted by our strategic location, cozy accommodations, and delectable extra amenities like the turtle cookies. It seems our inviting setting and refreshing pool facility provided the relaxing experience you deserve, and we could not be happier for you! On behalf of our entire team at Best Western Plus St. Simons, thank you for your excellent rating, and we are pleased to know that you have plans to revisit us. Know that we will continue to work diligently to ensure we are deserving of your trust.
The hotel was clean, new and beautiful. The pool was awesome and breakfast was awesome and way better than all the other sub standard hotels rubber eggs and tasteless sides. Everything about the stay, including the wait staff from the cafe to the check in was way above expectations.
Dear Macros, Thank you for staying with us at Best Western Plus St. Simons. Our team is delighted that our beautiful facilities and friendly service put your experience over the top. We're also happy you enjoyed breakfast and look forward to seeing you again for another awesome visit.
Best Western is a good hotel but this has the smallest room yet. Don't book if you're claustrophobic. And don't book through a third party. Glad it has an elevator for the second floor. Good staff and friendly.
Dear Anne, Thank you for reaching out! We are delighted that you felt warmly welcomed here with us. Your positive feedback for our team is a terrific encouragement. With a variety of rooms to choose from, we would be happy to get you into one that better matches your preferences. Just let our team know! We look forward to your next stay.
Majority of staff was excellent. Pool towels and floats were helpful and suite was enjoyable. I plan to return annually! Only one day's glitch in cleanliness of room and that was handled well. Discount was also provided for that inconvenience.
It's a delight to know your positive thoughts regarding our superior service and comfortable accommodations at Best Western Plus St. Simons. Thank you so much for the encouraging words and we can't wait to host you again!
Excellent stay great property with great service. Housekeeping did and excellent good and were exceptional in keeping guest comfortable. Management were approachable and did understand that the customer comes first. Thank you for a great stay.
Dear John, It sounds like we hit the mark in delivering you the best standards when it comes to accommodations and service. Thank you for the compliments and we can't wait to host you again at Best Western Plus St. Simons!
I have tried a suite. Here are the main pro and con: PRO: - the hotel has a pleasant external design. The pool area has some kind of Caribbean architecture. - the king bed is good and comfortable - the wifi is free and fast CON: - the furnitures in the room are generally ugly and sometimes damaged - the staff at front desk is not very welcoming - the air conditioning is extremely noisy, which makes it unpleasant - the customers have an excessive taste for beers and tattoes :-)
Dear Benjamin, Thank you for taking a moment of your time to share your experience with us. Guest satisfaction means everything to our team and while we're happy that you rested well with us, we're disappointed in the aspects of your stay that weren't satisfactory. Our team will be looking into these concerns to ensure the comfort of our future guests. With our awesome amenities and comfortable rooms, we know that we can do better than this. Please choose us again for an even better stay in the future.
We had a nice quick trip. The stay at the Western Plus at Saint Simons made it excellent. Nice people, and the hotel is confortable, clean and relaxing. Nice view, the pool and whirlpool are nice to spend some time in it. Great area, close to the stores and the rest of the islands.
It was a pleasure having you stay with us. Best Western Plus St. Simons is deeply thankful for your five-star review. We are thrilled to know that our friendly staff, comfortable accommodations, and excellent facilities were all highlights of your recent stay. We take pride in being part of your fantastic vacation, and it seems your stay with us made it more memorable. Returning guests pay us the highest compliment, and we hope to see you again soon!
My first impression of the hotel was given to me while awaiting the clerk. She was patiently on the phone dealing with a couple of issues and had more tact and grace than I've seen exhibited in quite a while. The room was comfortable and clean. The hotel pool was closed while we were there so that is one disappointment.
Thank you for the lovely review! Our amazing staff works hard to ensure all our guests feel welcome and will be proud their courteous demeanor impressed you. We're glad our clean, comfortable rooms provided you with the ideal place to rest and that your overall stay as enjoyable. However, we apologize for any inconvenience with the pool. This is a temporary situation. The next time you're in the area, we'd be happy to host you again at Best Western Plus St. Simons!
The A/C "window" type unit in room could not cool down and keep room cool enough. Set on high and fan on. Still left room warm and stale feeling air. The island is neat but water is not blue. Islands in FL give you better value for $.
Thank you for informing us of your experience. Your feedback will help make us better. We apologize for any A/C concerns, and our maintenance team has been informed of that issue. We love our area, and we hope that you enjoyed your stay. With a variety of rooms and rates, it is our goal to find a value that suits you! Give us another chance to impress when you are back in town.
The stay was great. Brandy the young lady from the front desk was amazing. She really knows how to be the proper hostess she was very nice and sweet to everyone in our huge group. The room was kind of small tho. They can improve the cleanliness as well. However, is a good place to stay, very relaxing time even with a lot of young soccer players...the pool is very nice and the location is great.
Dear Mary, We sincerely appreciate you joining us at Best Western Plus St. Simons and thank you for sharing a review. It's great to know that our prime location, refreshing pool, and friendly staff were a few highlights of your visit. We're excited to pass along your kind words to Brandy, and we invite you to join us again for an even better stay. Happy travels!
People are better off spending the additional $50 per night to stay at a resort like The King & Prince or one of the bed and breakfasts on the island. To put it plainly- you get what you pay for. We will not be staying here again.
Thank you for joining us in your travels and for giving us a high rating. We are glad to know we succeeded in meeting your expectations. Our team would also appreciate the chance to know the aspects of your stay where we could have improved. Please feel free to reach out to us so we can enhance our services and encourage returning guests. We look forward to welcoming you back the next time you are in town.
The location of this hotel is good, but at over $132 per night, which is what my family paid, it is completely overpriced. The room we had was tiny with a 5 inch clearance between the bed and the bathroom door. We stayed for 3 nights. We got towels on one day, nothing else. The bathrooms were not cleaned, the room was not vacuumed, beds were made 1 day. I don't expect clean towels daily, but when a hotel has swimming pools and beaches nearby, expect bathrooms to get wet, floors to get sandy and need daily cleaning. The towels also don't dry quickly in humidity so having new towels daily would have been good. The front desk staff person, Brandy was great as well as the rest of the staff we met. But the hotel manager is non-responsive. If you're going to charge these prices, your facilities need to be in better shape, cleaner, with more thorough cleaning service. This is a hot humid location. That means moisture, bugs, and tracking in dirt and sand from the outside. Management needs to address these. The room we had was tiny. Enough beds but hardly any space to walk around in the room and if you needed to exit the bathroom, you had to make sure you weren't going to hit your legs and feet against the bed.
Dear Basbousa, Thank you for your honest review. All guest feedback is welcomed as we appreciate any opportunity to continually improve. We apologize that we did not meet your expectations. We are saddened to hear of your disappointment, and we will notify our management to ensure that each of these concerns will be addressed. It is our hope that these issues did not deter too much from your stay, and your family was still able to enjoy your visit to our area. Please consider giving us another chance to improve your perception of our hotel and deliver the stay you deserve.
Clean and nice place to stay, comfy room but I will bring my pillows next time. Free breakfast and coffee and cookies all day long. 10 min from the beach and 5 min from dinning places. Beautiful pool and hot tub( VERY hot indeed).
We're so happy that we could be a part of your beach trip. It sounds like our clean, well-appointed rooms impressed you and we're thrilled about that. During your next trip to the city, depend on us again for our great amenities and comfortable accommodations!
Disappointed in the quality of this resort area facility. Corridors & rooms are in dire need of cleaning. And don't plan to visit the fitness center advertised, none exists. Our hot water didn't work in the morning though due to time constraints we didn't complain. The breakfast was the standard hot & cold variety. But a nice variety for most preferences. Didn't use the pool but did visit and it seemed to be a great place for families to wear out the little ones. Only stayed 1 night while passing through the area. One was enough. Didn't even get to enjoy any of those cookies & coffee offered 24/7. There weren't any.
Dear Kimberley, Thank you for your valuable feedback. It is clear that the experience you received is not reflective of the standards that we are known for and we apologize. Reviews like yours are a terrific opportunity for us to make positive changes and we are putting our heads together over your feedback. Our housekeeping team will conduct an evaluation. When you are back in the area, we would appreciate the chance to build on positives like our breakfast and our pool as we provide a superior value. Consider us again.
This place is disgusting! I booked this room for a family reunion and boy was it a mistake. Check In time was 3pm and I was unable to check into my room until after 5pm. Upon entering my room, I noted very nasty unvacumned carpet. I also noted mildew on the bed skirt. The room felt very moist as well. I called the 1-800 # since the check in line was out the door and they told me they would place a Call to the staff and to go by the front desk to speak with the general manager who was coming out due to all of the complaints. Two employees came and knocked on the door with a rag and a spray bottle and said he came to clean up the mold and mildew. I then replied its on the bedskirt. I then mentioned the floor being unvacumned and one of the guys said “oh I don't clean rooms”. It was not in a bad way but he was letting me know he didn't vacuum. When I arrived at the front desk, the manager was taking a complaint from another customer, and was gettting ready to walk off when I ask to speak to him. I told him I was there to speak to the general manager and he asked me what I needed never stating he was not the general manager. The whole time I am calling him the general manager, and he never once corrected me. To make a long story short, he told me that his employee did not tell me he didn't clean rooms because he knows his character and told me he could just check me out of the hotel. I told him I had been planning to stay at this hotel for months and I had no where else to go. He had no concern so I agreed to him checking me out of the hotel.
We value all guest feedback and are truly sorry to hear about your recent experience at our property. Please accept our sincere apologies for the cleanliness issue you've described and for the way your situation was handled. We hate to hear that you felt your concerns were not received with sincerity and that you were not able to complete your stay with us. Your review will be discussed with our team to ensure this situation is not repeated. We would love another chance to deliver the exceptional experience we are typically known for should your travels bring you back to St. Simons.
Arrive at WB 11 AM I told the lady at the desk I was just letting them know I was in town. She told me that she would call when my room is ready, if it would be ready before 4 pm. I never heard from her. They had to put me in another room upstairs because someone was still staying in the room that I was assigned to. It was 5;30 pm before I got into my room. There was not much move between the beds and the TV cabinet. But it was clean.
Thank you for taking a moment to share your feedback. We're sorry for that miscommunication you noted, and we'll make sure our team is more responsive in the future. Please excuse the delay. We hope that you rested well with us, and we're glad that our cleanliness was a positive highlight. Come back and visit us again soon so that we can exceed your expectations!
This is our second time staying here. The property is private, the pool area is beautiful!! The Staff are all very sweet!! We will be back next year!! If your lucky Brandi will be working, she is Wonderful!!
Dear Brandi, We're proud to include you among our returning guests. It's wonderful to hear that our incredible staff made you feel welcome and that you enjoyed relaxing in our private, inviting pool. Thank you for your kind words. It will be an honor hosting you again at Best Western Plus St. Simons!
My husband and I stayed here on st. Simons island for our first romantic get away with no kids. Everything about this place was beautiful. The poll and got tub was awesome and beautiful. The atmosphere was awesome.
At Best Western Plus St. Simons we are thrilled to see that we could provide the perfect atmosphere for a quick private getaway. We would love to welcome you and your family in the future, or if you like you can keep us as you and your husband's getaway destination. Thank you so much for your review!
Our family had an outstanding experience when we stayed at this hotel June 2019. It was delightfully remodeled in a fun coastal theme. Our room clean and orderly. The pool was clean and uncrowded, plus there were plenty of guest towels poolside. There was an outdoor shower and hot tub which we also used, both good. The grounds were beautiful and well kept. Compared to the noise where most other hotels are located on St Simon's, this one is tucked away in a quiet location but a short drive to all the action on the island. We had no issues with noise whatsoever. The breakfast room was clean and had a nice variety of food and drink plus the hostess, Kristy, has great Southern hospitality- a real sweetheart. We stayed at this hotel prior to the remodel and were really pleased to see it redone. Sad to see anyone in these reviews who may have had a poor experience at this GEM of a hotel. Even the other guests during our stay were polite! We plan to return again and highly recommend it.
Dear Andrea, Thank you so much for your kind words and five-star review. We are absolutely thrilled to see that you and your family had a great time and were happy with our renovation efforts. We will make sure to share your comments with Kristy and the rest of our team, and can't wait to see you all again the next time you come to St. Simons!
Lovely 2 day stay in June. Each staff member we encountered greeted us with a big smile and good afternoon, good morning. The rooms are quite spacious with the separate lounging area. Bath was clean and equipped. Breakfast was excellent each morning ! Everything one might want from juices to coffees, teas, delicious eggs, sausage, bacon, breads...cannot leave hungry here ! The Front Desk Staff are very friendly and accommodating. Great Job, everyone ! My one regret is that my iPad left behind accidentally was never "found",
Dear Sharron, Thank you for your visit! We're delighted that you had a lovely stay. As you spotlighted, our friendly and caring service is the foundation of our guest experience. Thank you for highlighting our tasty breakfast as well! We will pass along the kind words. Please always feel free to reach out to our front desk team regarding misplaced items. We look forward to making your next stay even better!
Multiple local families and hordes of local teenagers were using the pool and spa. Cars burning rubber as they left the area. No towels available for guests. The families on the lounge chairs next to us were visited by staff, so staff was well aware of the problem.. A backward compliment - The woman on the lounge next to us said, "This is a great place. If I were going to stay at a motel, this would be a good choice!"
Thank you for notifying us of your recent experience at our hotel. We sincerely apologize for the crowd at our pool. Our staff will look into the matter right away, as we never want our valued guests to feel uncomfortable during their time with us. We would love to make it up to you on your next visit to the area. Until next time, take care.
We are traveling and just needed one lovely day and night off the road. The convenient location is quiet and pretty. The staff are polite and helpful. The room has been re-done very nicely. The breakfast, overseen by Kristie, was all you could ask for. The beds were comfortable. The pool is great. The wonderful beach is a short drive. Stay here! Eat at Crab Daddys.
Your warm recommendation of Best Western Plus St. Simons made our day! We're delighted that you loved our quiet, updated accommodations, kind hospitality, and great amenities. It's also wonderful that you enjoyed our proximity to gorgeous beaches as well as dining at Crabdaddy's Seafood Grill. Thanks so much for your thoughtful compliments and we hope you'll come back soon!
This hotel was in a great location. Very quiet! When we arrived the lady at the front desk was so pleasant and to our surprise she upgraded our room to a King overlooking the pool Unit #216. Thanks! The pool area was very nice and quiet! The beds were so comfortable and the room was clean and ready! We were just a quick UBER ride to the beach!
Thank you for your glowing review of the Best Western Plus St. Simons! We are delighted to know that you had a pleasant and comfortable stay and that you enjoyed our wonderful location. It was our pleasure to upgrade your accommodations and we are so glad to hear that you enjoyed your room. We will certainly pass along your kind and encouraging words to our team. Please think of us again the next time you're in town. We would love to host you again soon.
This motel is updated, clean and in a beautiful oak tree and Spanish moss setting. Personnel was friendly and helpful. Hot water was plentiful although there wasn't much water pressure. The bed was comfortable and we spent a quiet restful night.
Dear Donna, It was an honor hosting you while you were in the area. We're glad our clean, modern rooms provided you with the ideal place to rest and that our friendly staff made you feel welcome. While we're pleased you had plenty of hot water, we apologize for any concerns about water pressure. We'll look into it further, and we invite you to stay with us again the next time you're in town.
We just stayed this past Saturday night and we were not told upon check in that not one but two events would be occurring that night at the hotel. One of which was a reception poolside, leaving the pool closed to all hotel guests. After being chased away from the pool, as I was walking to my room, the reception DJ cat called me the whole walk to my pool side room. Humiliated, I tried to take a nap, we had driven from Miami, stopping in St Simon's to cap off our wonderful cruise week only to be disturbed by the reception. When we went to leave our car was surrounded by a photographer using our vehicle as his personal work station. We went into town which is a lot further than advertised and returned at 9:30 to the reception still continuing outside our room. The next morning I complained at the desk. Barely an apology. This morning I called and spoke with the NASTIEST person on Earth, Deborah. She informed me that when you book a hotel you only book a room not the amenities. Huh, what??? News to this lifelong traveler. After she reprimanded me several times, for I guess staying with them, I am not sure, she said she would work on giving us a partial refund but only at my request not to provide good customer service. Don't stay here, it's over priced with a terrible location and the worst customer service on the planet.
Our team thanks you for the feedback. We apologize for any perceive rudeness from our staff, as well as the disturbances you faced. We pride ourselves in providing excellent customer service and a refreshing experience, and we'll be sure to discuss your comments with our team. Please give us another chance to impress you, and we hope you have a safe trip home. All the best.
I stayed at the BW on Saint Simons with my therapy dog, which upon reserving and checking in everything was squared away. Checkout was when i met Deborah the most ignorantly hateful manager i have ever met. She yelled at me for having a “pet” at her hotel and told me she woule be charging me a $250 which is ridiculous. If she wants to enforce a change of policy she should inform her staff memebers. I have preciously stayed there twice and will now never be staying again. If you want your month ruined, go ahead and book below.
Dear Ken, Once again, I am sorry to see that there was some misunderstanding regarding our pet policy. As stated across all online platforms, we are not a pet-friendly accommodation, and we only allow service animals to stay with us. During check-in, all guests are required to sign and agree to our terms, which includes a notice to all guests that a pet fee will be charged if a guest brings a Non-Service animal into their room. Because of your dog's behavior of jumping on the counter, as well as your own of throwing keys at our front desk agent during checkout, we, unfortunately, will not be able to host you in the future. However, we are always more than happy to recommend pet-friendly accommodations in the area.
Best Western told us the $200 we paid for this Best Western Plus room was the best price available, but when we typed the address in, Google offered us a promotion for just $130. We had no choice so we took the room. Part of the reason we chose the place was for the pool, but the water was freezing cold and the pool was full of leaves. To top it off, our room faced a baseball stadium the played very loud noisy music all day and until 9:30 pm at night. There are a few cutesy touches to the room, but really more minuses than pluses.
Thank you for sharing your thoughts with us; we value all feedback that we receive. We're sorry for the misunderstanding about our room rates and regret that the pool was colder than you would have preferred. Also, we're sorry if noise was a concern for you. We wish you nothing but the best and hope you'll give us another chance in the future.
Seems Best Western is offering an upgraded motel experience. Small room with King bed, worked for us. Nice Citrus toiletries including shampoo and conditioner. Lovely room for included hot breakfast. Scrambled eggs, waffles and choice of cereals and breads. The pool area looked very nice too.
It was a pleasure hosting you at Best Western Plus St. Simons! We're so pleased our cozy, inviting rooms provided you with the ideal place to rest and that you appreciated our wonderful toiletries and delicious breakfast. Thank you for your kind words. We look forward to your next visit!
Easy access location. It's located in small plantation themed area. Check in was quick and easy. Friendly staff. There is cookies, coffee and tea when you check in. The room is really nice and updated. It's very quiet. There was fridge but no microwave. The beds are comfortable and the King bed is big. The shower was nice is a gentle rain type shower head. Plenty of hot water. The free breakfast was really good. The only disappointment was the hot tub was full of kids playing or adults drinking. We tried several times and was never able to get in.
Dear Patrick, We want everyone who stays at Best Western Plus St. Simons to have an excellent visit, so we're thrilled to know we succeeded with you! It's great to hear that our quiet, convenient location and cozy, modern rooms were exactly what you were looking for. Our friendly staff will be glad you felt welcome while you were here and that our tasty breakfast menu was to your liking. It's unfortunate the hot tub was occupied while you were here, but hopefully, you'll have the chance to enjoy it during your next visit. Please come see us again soon!
This property is located in a complex set far back from a busy highway, so a quiet stay is guaranteed. The rooms are comfortable if not stylish, and one odd feature is that the doorless clothes closet is located in the bathroom. What made the stay a great value was the staff. From the front desk to the cleaning staff, everyone was pleasant and friendly. Most outstanding was the young woman in charge of the breakfast room. She was a total joy, greeting every guest, offering to work the waffle machine, and wishing all a great day when we got up to leave. Her lovely manner made this a truly exceptional stay.
Dear Susan, Thank you so much for letting us know about your exceptional stay with us here at Best Western Plus St. Simons! It pleases us to see that you enjoyed our quiet location, comfortable rooms, and wonderful service. We know how important it is to provide excellent customer care for our valued guests. We wish you nothing but the best and would cherish another opportunity to serve you again here at Best Western Plus St. Simons.
Clean, comfortable room. Fast check-in and out. Great breakfast. Convenient to area attractions we were visiting and no traffic problems on the island at any time we were there. After Atlanta that was a wonderful plus. Calm, peaceful and relaxing location. Would come again if visiting area.
It brightens our day to hear that you enjoyed a relaxing and comfortable visit with us at the Best Western Plus St. Simons! Providing excellent accommodations is what we strive for, and we're happy that your time with us met your expectations. We're so glad our location was perfect, and that breakfast hit the spot. Thank you for your feedback, and we hope to see you again soon!
Stayed here for two nights in a twin bedded room on the first floor. There is a lift so there was no problem with the luggage Receptionist was pleasant, friendly and efficient. The room was clean and was well equipped and the beds were comfortable. Breakfast was provided. Not perhaps the best in the world but was sufficient to get us going for the day. There was a pleasant swimmming pool with plenty of outside seating available. This hotel represents very good value for money.
Dear Phil, Thank you for spending two nights with us during your recent visit to the area. It pleases us to see that you appreciated our friendly service, welcoming rooms, comfortable beds, tasty breakfast, and pleasant swimming pool. Also, we're happy to hear that our convenient location worked well for you. We truly appreciated the chance to be your host and would cherish another opportunity to serve you again soon.
We chanced upon this place by accident. It was a wonderful oasis in a busy little town. The room was beautifully decorated. We had a second floor room with a view of the pool. It was a quaint, quiet place for a Friday night. Saturday was a bit busier but never loud. The staff were very friendly and helpful. Heck, anyone who offers me free cookies upon check in gets a big thumbs up! We chose to stay a second night because we loved it so much. It was cheap compared to other hotels in the area. Excellent free breakfast in a cozy breakfast room. Walking around the whole 'plantation' was fun due to all the different style office buildings. Close to everything the island offers, We will recommend to anyone who is staying in that area. A hotel next to it had no balconies and no open pool. I felt sorry for the people staying there! Only drawback was that the shower water pressure and showerhead could have been better. Water temperature fluctuated. Also, the water smelled sulfury which I just chalked up to the surrounding marshlands. We bought our own water to drink. Neither of these issues were enough to sour up to the place.
Dear Evanvalk, Thank you for the wonderful review! We're thrilled our beautiful, quiet rooms impressed you and that you enjoyed the wonderful views and surrounding walking areas. It's also great to hear that our competitive rates were ideal for your trip and that you felt welcome throughout your stay. Please accept our apologies, however, for any issues with the shower. We're glad this was only a minor concern, and we appreciate your recommendation! During your next trip to town, we'd be proud to host you again at Best Western Plus St. Simons!
When we reached the hotel, from outside it looked like a normal hotel. But inside it was very very nice. Rooms were very clean, nicely decorated and maintained. Everything was in the room which we generally expect in hotels. Even common areas very good. Morning breakfast was tasty and got good options.
Dear Prapulla, Thank you for your stay here at Best Western Plus St. Simons! It warms our hearts to hear that we could exceed your expectations. Thank you for complimenting our accommodations and amenities. It sounds like you felt right at home! We look forward to our next chance to welcome you back.
As part of a last minute trip to Jekyll Island for a sports competition we were faced with not many hotels available. Not having stayed at a Best Western in over a decade I had reservations for sure. Being beach/island towns....the doors are on the outside of this hotel which may seem a bit reminiscent of a motel however the inside was very modern and overall appealing. The hotel is tucked away amongst other reputable brand hotels, we felt the area was very safe. The rooms design was so nice, comfortable and super modern for what I was expecting. The sliding bathroom door was a great touch. 2 bed room we had was a bit small, however the bathroom was pretty large. Beds were so comfy. If you have kids note that the decorative pillows will seem like really fun jousting pillows. Lol. Breakfast was nice, hot food, very clean. Dining room was a tad small, however everyone found room. The waiting area was charming as well. We'd definitely recommend this hotel.
Thank you for choosing Best Western Plus St. Simons for your sports competition visit to the island. We're delighted to hear that everything about your stay exceeded expectations, from our comfortable rooms to our delicious breakfast. Thank you for your review and your recommendation, and we would love to have the privilege of welcoming you back for your next visit to St. Simons!
Quiet, out of the way location yet close enough to the center of town. Rooms are a little cozy but are well kept. Breakfast bar had nice assortment of food in a small area. Pool clean, parking easy and area well lighted.
Thank you for your visit! Our team here at Best Western Plus St. Simons is happy to know that you rested comfortably. We love sharing our quiet and refreshing location with valued guests like you! For another safe and cozy stay, come back and see us soon.
Normally, I won't stay at a Best Western. This one exceeded my expectation! It was very clean and off the beaten path. The staff was very friendly and helpful. The breakfast was yummy! Filled up two teenagers!
It's always a pleasure to hear when we've been able to provide our guests with such an enjoyable experience. We're thrilled that you found our accommodations so clean and comfortable and that you received friendly and attentive service from our team. It's also good to know that you had the opportunity to try our delicious and filling breakfast. We're thrilled that you decided to stay with us and that we were able to exceed your expectations! On behalf of us all at Best Western Plus St. Simons, thank you so much for taking the time to share your positive feedback, and we hope to welcome you and your family back on another occasion.
Unfortunately, the manager Debra was less than pleasant after a mirror fell off the wall while I was not in the room. I was charged an incidental fee for the mirror falling off the wall and shattering glass on the floor, again this occurred while I was at dinner and not even in the room. I called the front desk immediately and since they did not have anyone on staff to clean it, I had to move rooms at 7 months pregnant, by myself, with no assistance. I tried to speak with Debra the manager about the charge and she hung up on me twice and told me she would not refund the incidental charge. She was less than pleasant. This is the type of customer service this hotel has to offer.
Dear Kenny, We always use guest feedback as a way to continually improve our services. While we agree that the situation could have been handled differently, our policies regarding incidentals are in place to help protect our guests as well as our accommodations. Unfortunately, if a room is not returned in the same condition it was received, guests will incur a charge for incidentals. This is standard practice for all hotels. We appreciate you staying with us and we wish you all the best in your future travels.
This place was adorable and the front check in lady was so friendly. The room was very clean and updated. It was in a nice quiet location which made sleeping nice. The only issue was the hot water took a long long time to heat up.
Dear Kevin, Thank you for writing about your pleasant and enjoyable experience with us. It makes us very happy to read your kind comments about our friendly service, quiet location, and clean, welcoming rooms. We're sorry that the hot water took a bit longer to heat up but are pleased that it didn't detract from your overall stay. From all of us here at Best Western Plus St. Simons, we wish you safe travels ahead and hope to have you back soon.
This hotel is a hidden gem really. I stay here as flight crew and I am always greeted well, looked after and have a relaxing stay. The beds are so comfortable and the rooms are clean. Breakfast is ok for a budget hotel but there are places within a 15 min walk. The Manager Ryan is very helpful and so are the other staff. I recommend it much more than the home2suites at the airport. Nice pool and covered hot tub right outside the rooms.
Dear Mike, Coming from someone who travels a lot, your kind feedback really means a lot to us. Thank you! We're thrilled to read your encouraging comments about our comfortable beds and clean rooms. Also, that's wonderful that you found all members of our team to be friendly and helpful. From all of us here at Best Western Plus St. Simons, we appreciate your business and would be honored to have you back soon.
I loved this hotel It had a homey feel I clean homes for a living and I felt the hotel was very clean . The staff where very accommodating! Great attitudes! I didn't get to eat breakfast in the dinning area but from what I seen they have a big variety and was clean. I will highly recommend staying here.
Dear Rosanna, Reading your kind words brightens our day, and we can't wait to pass along your compliments to our housekeeping team. They'll be happy to hear you appreciated their hard work, and we're glad to know that our inviting accommodations and friendly staff helped to provide you with a five-star experience. Should your travels bring you back to the area, depend on us again here at the Best Western Plus St. Simons.
We stayed here for Thanksgiving. So happy that the BW was open and gave us a wonderful room and suite. The pool is large, the spa is well lite and hot. The motel has an arrangement with a close by gym that is free for BW guests. Can't wait to work out and come back for the free breakfast. The beds are comfortable, the bathrooms are clean and well stocked. The front desk staff were awesome!
Happy Thanksgiving! We're so pleased our clean, comfortable rooms were exactly what you were looking for and that you enjoyed our pool and spa. It's also great to know that you appreciated the gym access and included breakfast. Our wonderful staff would be happy to host you again at Quality Inn & Suites Albany!
Reasonable rates for area. Had some problem with room entry card. It didn't work in the beginning, but was fixed by staff. The hot water never got hot, but wasn't an issue for us. I reported it at the end of the stay. Checkout was delayed a few minutes because staff didn't have paper in the printer.
Dear Ray, Thank you for choosing to be a valued guest with us and writing a review. It pleases us to see that we were able to provide great value and helpful service. Our apologies about the issue with the key card as well as the hot water, we're glad that neither were a big issue for you. Also, we'll be making a note to keep more paper in the printer to avoid any further delays at check-out. We truly appreciated the chance to serve you and hope to have you back in the near future for an even better experience.
The hotel had a great pool and all the staff was nice and breakfast was good. The room was small and damp feeling. The A/C clicked off an on all the time which was annoying. The only problem was they charged a different price every night and would not let me use a coupon I had. I turned it in the at check in but it took 2 days before they told me if I could use it or not. The Hotel is hard to find in the dark the signs are small. It is located behind the Holiday Inn.
Dear Kathy, We were honored to be the first to welcome you to St. Simons Island! We're so happy that you enjoyed our sparkling pool, dedicated staff, and tasty breakfast. However, we do apologize for the concerns you've shared and will use your feedback to help us improve as part of our commitment to continually enhancing our accommodations and overall guest satisfaction. On your next trip to the Island, we would love to have you back and deliver you a five-star experience!
Very friendly staff. One of the best BW that we have stayed at. The grounds were beautiful. Pool has a waterfall. Our room was clean and well maintained. The breakfast area is decorated with island theme.
Thank you for the wonderful review! We're thrilled our clean, cozy rooms provided you the ideal place to rest and that you enjoyed the island theme decor. Our amazing staff will also be proud you appreciated their efforts to make you feel at home. The next time you're in town, we'd be happy to have you stay with us again at Best Western Plus St. Simons!
We came to this hotel for the Georgia Florida game, so it was a very busy weekend among the college crowd. We had rented a room with two queen beds, but upon arrival, we were given a room with a king bed. When we told them about the mix up they said it was a busy weekend and brushed us off. If it is a busy weekend, then don't overbook and screw the people over who have had a room rented far in advance. Additionally, we requested that our room be cleaned multiple times and left the room all day at our inconvenience so it could be cleaned, but when we came back the room hadn't been touched. The hot tub was supposed to be open from 9 am to 10 pm, but consistently the hot tub was closed early if not almost all day. With the continental breakfast, the eggs were mixed with water to make fewer eggs go farther, which is fine but the eggs were so watered down that they tasted like water with a very slight eggy taste. The hotel staff (other than the manager) was very sweet and fun to talk to, which is the only reason I am giving three stars as opposed to one or two. The manager himself was very rude and seemed like he wanted nobody to enjoy themselves. If you don't want college kids staying at your hotel, then don't allow them to book with you. The employees here deserve to be under better, kinder management.
Dear Maddy, Guest satisfaction is important to us so we're sorry to hear you felt your stay could have been better. While we're glad many of our staff made you feel at home, we're sorry this was not the case with every interaction. Please also accept our apologies for any confusion with your room reservation as well as for any disappointment with the breakfast menu. Feedback from guests like you helps us improve, and we'd appreciate the chance to offer you accommodations that are more in line with your expectations.
We came in for a Sunday night stay just after the GA/FL football game, and they were still recovering from that madness. Room was ready and very clean and well appointed. Staff was very friendly and helpful. Nice pool. Good breakfast bar.
Thank you for staying with us and taking the time to share your thoughts. We're thrilled our clean, well-appointed rooms provided you the ideal place to rest and that our friendly staff impressed you with their kind assistance. If your adventures bring you back to the area, we'd be proud to host you again.
Very nice location,very lovely setting, really comfortable beds was hard to get up and get going they were so comfortable,a very courteous and helpful staff and maintaine personnel and a very good breakfast with really fluffy scrambled eggs, they were so good!
On behalf of our team, thank you for taking the time to share such kind words about your recent stay with us here at the Comfort Inn Orlando Lake Buena Vista. We can't wait to pass along your compliments, and we're delighted to hear that our friendly team, delicious breakfast, and comfortable accommodations helped deliver the five-star experience you deserve. During your next trip to the city, we'd be honored to host you again, and we wish you safe and happy travels along your way.
We were staying overnight on our way back from Gatlinburg area in TN. The property is older but has been updated. It is located in an area that is secluded with beautiful trees. Rooms were standard for a Best Western Plus. well appointed and with the typical amenities. There was a nice large pool area. It was a short drive to the pier area with all sorts of shops and restaurants.
Dear John, We hope you enjoyed your time in Gatlinburg and appreciate you stopping through! It was our pleasure to provide you with a well-appointed room where you could rest comfortably, and we're glad that the nature of our area offered you lovely views. We expect that the pier area made for some terrific sightseeing as well, and we hope that your next visit to Best Western Plus St. Simons Hotel is an extended one!
I don't like to give bad reviews but the Only thing at all Nice about this hotel was the staff and the landscaping. Other then that - this was one of the worst stays I have ever had. My trip down there was for a business meeting and I based my decision to stay on the renovation images....But paint, carpet, new tile and furniture won't hide these issues. To start - the minute I walked into the room it smelled like a wet dog. I came to realize the real reason for the smell was because of the mold, mildew and humidity issues in the room. Because of the humidity - the sheets were actually damp and the bathroom floor was slippery. When I pulled the sheets back they were dirty and wrinkled, like they had been left balled up. Unfortunately, it was late when I checked in so I didn't have much choice but to suck it up and stay, so I laid a towel down and slept on top of that. When I attempted to watch TV I found that the remote and/or TV wasn't working correctly and I could not change the channel, pull up the guide or do a search. The Mold situation showed itself in the morning when I pulled the shower curtain back to find it was all moldy and as I started to look around I could see where the mildew was growing and coming through the caulking around the bathtub. So the lovely renovation images really don't tell the whole story but I guess if none of these things both you - this is the perfect spot to stay. But I will NEVER stay there again and unless the owners do something about the humidity issues, I would Not recommend this hotel to anyone.
Dear Lisa, We're distressed to hear about your experience. Please accept our apologies for any concerns about the condition of the room. As you're aware, we recently renovated the entire property. We'll look int your comments further as the updates should have taken care of these issues. If you're in the area in the future, we'd appreciate the chance to offer you our usual high-quality accommodations.
The customer service at this Best Western is well...the best. My wife and I had a 5 night stay here from Sept 6-Oct1st. The front desk staff, Joyce in particular, made us feel like family. The gal in the breakfast room, Nikki aka Bubbles was always smiling, kept the food hot, and ready to help with anything including helping you make a waffle or two. The pool was huge and can hold around 90 people. The hot tub/spa is inside of a a cool looking gazebo. Both are adjacent to each other and are outside. The beds are were comfortable. The rooms were decorated nicely. I am sure my wife and I will be back.
Dear Jeff, We truly appreciate you taking a moment to share your five-star experience here at the Best Western Plus St. Simon. It was a delight to learn that our friendly staff was able to accommodate all of your needs during your stay, and we look forward to sharing your kind words with the team. We're also happy to learn that you enjoyed our well-appointed rooms and beautiful pool area during your stay. Our team is excited to deliver another full-value visit, and we wish you safe and happy travels along your way.
We live 200 + miles from St. Simon's Island, GA. Over 2 years ago we were so thrilled to find Best Western Plus in St. Simon's Island, GA. It has consistently been a restful, beautiful resort like atmosphere in every way. We stay poolside every time we come here 2 or 3 times a year. We refuse to stay anywhere else. On our first visit to St. Simon's Island we were placed in a different motel by booking.com because Best Western Plus was booked up. That motel was cheap and a great disappointment. We will NEVER stay anywhere in St.Simon's Island except Best Western Plus! When you go there, be sure to be treated to great breakfasts by Bubbles. She is a joy & wonderful asset to Best Western Plus. Thanks for another wonderful visit!
Thank you for leaving a review, your wonderful feedback brightens our day! We're grateful to know that we're consistently able to deliver restful and satisfying experiences for you during your many visits! Also, we're happy to receive your kind comments about our friendly breakfast service. From our entire team here at Best Western Plus St. Simons, we appreciate your business and can't wait to host you again.
There was a problem with our first room and Lakeisha (?) took care of us immediately. Breakfast was good. Pool had an issue w/ LOUD pump... Hopefully that's been corrected. We did not need a handicapped room, but that's what we were in and it's a good setup if needed. You have to drive every where if you stay here.
We love hearing from our valued guests and truly appreciate your helpful review! It's great to see that you enjoyed our tasty breakfast. Also, we're happy to hear that a member of our staff was able to provide you with helpful service in addressing your concern with your first room. We're sorry about the issue you mentioned with the pool pump and apologize if our location wasn't to your liking. Thank you for spending some time with us, please come back soon so we can serve you again.
The room was clean and spacious for 3. Plenty of towels. Pool area is very nice to sit out at night. Hotel is close to restaurants, grocery store and lots of reasonable restaurants. Easy check in and out. Free Breakfast was hot and good.
It is quite a pleasure for us to receive positive feedback from our guests, and we thank you for taking the time to share your thoughts on your recent visit. We are delighted to hear that you enjoyed our clean and spacious facilities, relaxing pool area, and convenient location. It was truly a pleasure to host you, and we hope to see you again here at Best Western Plus St. Simons if you return to the area!
I like motor inns, those where one can park a car right in front of the room. It's simply more convenient. The problem is that in many locations, safety becomes an issue. Not so in St. Simons. It's about as safe a location as one could find anywhere. It's also pin drop quiet at night. The room and bath were both spotless. The staff were friendly. Breakfast was fresh and adequate. Lot of TV channels and strong wi-fi. The common areas such as the pool and gazebo were nicely added touches, as well. My room rate was discounted a bit because of my work. But even at regular rates, it's still an excellent value.
Dear Don, Thank you for writing us such a delightful review. As you were so kind to highlight, we have an outstanding variety of amenities to enjoy here at Best Western Plus St. Simons. Our team takes pride in delivering a clean, well-appointed experience that feels like home. We are thrilled to be recognized as a good value, and we look forward to the pleasure of hosting you again!
Spent one night at this establishment. We were welcomed by a super friendly front desk lady. The grounds were well maintained. The pool was warm and clean. The rooms were recently renovated. 2 miles away from the shops and restaurants on the island. Only recommendation would be to have microwave in the room.
Thank you for your kind feedback! We are delighted to be recognized as a terrific place to stay here on St. Simons. Our friendly front desk team will be commended on a job well done and will be honored to know that they could make such a fantastic impression during your night's stay. We take pride in our clean and welcoming accommodations and we can't wait for our next chance to serve you!
Great staff! Great pool, and great room. Wish I could have stayed more than one night. Breakfast was also good! Beautiful accomidating room! Very comfortable beds! Me and my family will definitely be back!
Dear Christy, Our team at the Best Western Plus St. Simons would like to thank you for choosing to stay with us during your recent visit to the area! We're so thrilled to hear that you enjoyed comfortable and relaxing accommodations and that you also liked the delicious breakfast. It would be wonderful to see you again in the future when you have the chance to stay a little longer!
Nicest stay at a Best Western I have ever had! The property is really nicely maintained, very pretty pool, spacious rooms and good breakfast. Friendly staff to top it off, a huge parking lot and an elevator to reach the rooms on the top floor. It's located in a quiet area but within short distance to everything. Wished we could have stayed longer.
Dear Dana, It seems our full renovation, delicious breakfast, and quiet location scored high marks during your stay at Best Western Plus St. Simons and we're thrilled to hear that! Your encouraging review has us all smiles, and we can't wait to welcome you back the next time you're in town.
It was my first time staying at a Best Western and I was pleasantly surprised at the cleanliness and comfort of the hotel. My family and I stayed here in July 2018 and the hotel was booked to capacity. Nevertheless, the hotel staff was friendly, professional and helpful as best as possible, which was appreciated when traveling with young kids. Pros: For me, the hotel is a perfect distance to and from everything. The beach is a 10-minute or less drive. I preferred staying away from any potential rowdiness or noise that staying closer to the beach might've incurred. I also liked the pool at the BW, which I felt was the best thing they have to offer. It is big, clean and always had available seats and towels. I saw the pool guy either cleaning it or measuring the pH every morning, so that made me feel at ease. My kids did not want to leave the pool. My final pro is the community gym. Its about a 5 minute walk across the street and is totally worth the walk. Its spacious and filled with new equipment. Made me happy that I brought sneakers. Con: My only con, which was minor, is I felt the cleaning staff did not leave enough towels in the room and I found myself constantly searching for the cart to ask for extra towels. It was 4 of us in the room, so I just felt we should have 4 towels and 4 washcloths, but it was always short. Once I asked, they quickly gave me. Shout-Outs: Amber at the front desk makes the best chocolate chip cookies in the evening and is super friendly and knowledgeable on things to do around St. Simon Island. Ms. Kristy at the breakfast kitchen is the friendliest lady I know. Thank you for keep us fed in the early mornings.
Dear Marcia, Thank you for providing such thorough feedback of your recent stay with us here at the Best Western Plus St. Simons! We love hearing that our guests enjoyed their stay with us, and we're especially pleased to know that our location, breakfast, your room, the cleanliness, and our staff met your expectations! It's great to know that your family had a lot of fun and were able to relax by the pool! We apologize that the towel count was a little low, but we're happy to know housekeeping corrected the issue promptly! We will be sure to let Amber and Ms. Kristy know that you felt they were particularly kind and helpful! We look forward to having you and your family stay with us again so we can provide you with another wonderful experience!
The Best Western plus on St. Simons is a truly great deal on this beautiful small Island. It's relatively cheap and what you get for it is very nice. Clean and cozy rooms, good location, very nice pool area and a super friendly reception. What do you need more?
Dear Marcus, We are thrilled to learn that your stay with us at the Best Western Plus St. Simons deserved a five-star review! We are always striving to provide excellent customer service, so we're pleased to know that you enjoyed your interactions with our staff, and found your accommodations to be clean and comfortable, all at a great value! We hope you'll decide to stay with us again soon so you can relax by the pool and have another great experience with us!
My husband and I took a small babymoon trip to St. Simon's Island. Upon arrival we were very pleasantly greeted by the woman at the front desk named Amber. There had been a mix up on our reservation which I believe had more to do with the website we booked it on than Best Western. She seamlessly accommodated us without even thinking twice. She was so friendly and helpful and really made what could have been a disappointing start to our trip, a pleasant one. We were both very thankful for her great customer service. The room we stayed in was clean, comfortable and quiet which was poolside. We enjoyed the pool too. Overall great stay and would definitely recommend.
Thank you for making Best Western Plus St. Simons a part of your babymoon. Amber and the rest of our wonderful staff were happy to resolve any issues with your reservation and ensure you had everything you needed for a relaxing trip. We're glad our clean, quiet rooms and inviting pool were just what you were looking for, and we invite you to stay with us again the next time you're in town.
We stayed at the Best Western Plus this past weekend and we are already planning another stay. The hotel was easy to find with plentiful free parking. No extra or hidden fees. It's not fancy, but it was very nicely appointed and very clean. We didn't spend much time in the room, but it was quiet and cozy. We rested well and felt safe and secure. The staff was extremely helpful and friendly. I would recommend this highly to anyone traveling on a budget or to those that don't plan to hang around their room. Mostly, it was exactly as advertised and we were very happy with our choice.
Dear Ann, Your review made our team's day. It is terrific to hear that your stay exceeded your expectations. We are glad to know that you found your room quiet, clean and comfortable and our team friendly and helpful. Thank you for your valuable recommendation, and we are thrilled that you are already planning on coming back and staying with us again. We look forward to seeing you soon!
I thoroughly enjoyed my stay (double queen) here. The room was tidy and everything was clearly renovated fairly recently. The carpet wasn't sticky or smelly like some other beach hotels, and I loved the sliding bathroom doors. The pool area is to die for. The jacuzzi tub temperature was just right, not so hot that it hurts. Front desk help was great, I cut up with a girl named Amber (I think). She was hilarious. Give her a raise. Can't wait to come back!
We want everyone who stays at Best Western Plus St. Simons to have a wonderful visit so we're thrilled to know we succeeded with you. It's great to hear that our clean, modern rooms were exactly what you were looking for and that you had a pleasant time interacting with our staff. Thank you for the wonderful review. It would be an honor to host you again should you be back in town.
Wonderful laid back island , clean and beautiful lovely marshes and sea birds. Would love to stay longer next time because the short period of time we totally shut and relaxed. Got to see a pretty lighthouse, concert on lawn and shopping was fun got to get a custom made sterling silver toe ring and went next door for a wonderful Italian ice!
Our team is thrilled that you chose to stay with us during your visit to Saint Simons Island. It is great to hear that you had the opportunity to enjoy so many of the wonderful nearby sights and activities. We hope you can stay longer on your next visit!
I have to mention four people who were most accommodating, friendly and helpful during our first visit to GA. Front desk was Eva, Khalif and, at checkout, Jeramy. Breakfast assistant is this hotels ‘jewel'...Bubbles! She can definitely get your day off to the right start! Because of this, we decided to stay here on our way back from Charleston!
Dear Peggy, Now, this is what we love to hear! We'll be sure to let the staff you mentioned that they truly made your stay great! We're always thrilled when our guests let us know how well they were treated throughout their visit because we strive to provide an excellent experience while under our roof! We hope you'll choose to stay with us again the next time you're traveling too and from Charleston!
Nice hotel. Good service. Any complaints were fixed immediately. Breakfast was ok, lots to choose from but not as good as some other hotels we have stayed at.Very little fruit and the same choice of cereal every morning.. Overall it was enough to get us on the road.
Dear Allan, Our helpful staff was happy to promptly resolve any of your concerns. We're glad you enjoyed your visit, and we appreciate your suggestion for improving the breakfast selection. If your travels bring you back to the area, we'd be proud to host you again.
The place was Amazing sweetest breakfast lady always ready and fresh tasted delicious!! The staff all were very professional Stacey, Carissa, Joyce, and Khalif were most helpful and my family will definitely be staying here again in the future!!!
Dear Aubry, It is a great pleasure to read your kind review, and it warms our hearts to know that you and your family enjoyed your time with us. We will share your kind words with Stacey, Carissa, Joyce, Khalif, and the rest of our hardworking team. Thank you very much for your feedback, and we look forward to seeing you again soon!
Very good experience. Beautiful pool, clean rooms, good food and friendlt people. We will come back, our first time in the area and there were plenty of brochures in the lobby. But even more info in our room. Free coffee and cookkies was cool too.
Dear Mary, From our entire team here at Best Western Plus St. Simons, we thank you for your review and are thrilled to hear about your positive experience with us. It's great to see that you enjoyed our beautiful pool, clean rooms, and friendly service. We do everything we can to help make our guests' stays as enjoyable as possible, and it's wonderful to read that you liked all the information we offered. We appreciate your comments and wish you many more good times in all of your future trips.
My family stayed here for the weekend and our stay was amazing. Although we ran into an issue with our initial room not being properly cleaned, management and housekeeping (Clarissa) immediately corrected the issue. We were moved to another room, and also offered a credit for the inconvenience. That being said, the room was very clean and appeared to be newly renovated. The hotel is in a great location and has a super cute beach theme. The pool/hot tub area was awesome, and the breakfast was great. We will definitely be back!
Dear Rosie, We're honored by your outstanding rating of Best Western Plus St. Simons! It's great to hear that you enjoyed our wonderful amenities. Although the cleanliness of your first room wasn't up to our usual standards, we're delighted that Clarissa and our team promptly reassigned you to clean, fully renovated accommodations. Our wonderful location is one of the many benefits of staying with us and we're glad this enhanced your visit. Many thanks for your kind words and we look forward to providing you with another excellent experience when you return.
I used to stay at this hotel 25 years ago when I was little so when we were planning a trip to St. Simon's for our own family I decided to try out this hotel again. I remember loving the pool as a kid and it remains the same! The rooms have been updated nicely, the lobby and breakfast area were both very clean. We enjoyed breakfast there each morning and the choices were great. The pool and hot tub were nice and clean and we met friendly families there each day. My only issue was a room with 2 queen beds was a little tight for our family of four, but we did notice that they have suites so the next time we come down we'll request one of those. Otherwise, it was a perfect stay and I would definitely recommend the Best Western on St. Simon's. Great vacation!
Dear Katie, We're delighted to hear that you carried on a childhood tradition by being our guest at Best Western Plus St. Simons. It's nice to know that our pool brought back fond memories and that our recently renovated rooms scored high marks. You are correct; we do offer a variety of rooms types and would be more than happy to help you select one that best suits your family next time. Thank you for the five-star review and we can't wait for you to visit again.
Our family of 6 was able to fit comfortably into a double Queen suite. The room layout was very nice, and better than a Marriott suite we've stayed at before. However, we had no bedding for the sofa bed and called repeatedly for the bedding and extra towels with no answer. The pool was beautiful, rooms were very clean, but poor service caused us not to enjoy our stay!
Dear Amy, We appreciate it when guests take the time to provide us with helpful feedback, as it's an essential part of our improvement process. We're happy to hear that you found our facilities to be clean and comfortable. We also like knowing that the layout of our rooms suited your needs. We're very sorry that we failed to provide you high-quality service and will speak with our staff immediately in order to do better next time. It's nice to see that you enjoyed our beautiful pool and hope you had a great time in the surrounding area. Thanks for leaving us some constructive feedback, please come back soon and give us another chance to meet your expectations.
The staff goes over and beyond with their friendliness and customer service The room was very welcoming with no issues. The bed was very comfortable and spacious in the suite. I would recommend this hotel to anyone that is looking for a great spot that is close to restaurants and night life.
Wow, we just love seeing so many great compliments packed into one review! We're thrilled to read that our friendly staff was able to provide you with good service and our excellent location made it easy for you to check out the local restaurants and nightlife. It's also nice to know that our comfortable beds and relaxing rooms helped you to experience a peaceful stay during your time with us. Thanks again for your kind words, we'd be delighted to host you again and provide you with another great experience
Nicest Best Western I've eve stayed at. Newly renovated rooms. Very friendly staff. Large pool with jacuzzi. Premium location with beautiful landscaping. Plenty of parking. Rooms have several amenities.
Dear Stephen, We're delighted to hear that your stay with us exceeded all expectations! Your kind compliments make our day, and we're thrilled that you enjoyed our newly renovated rooms and amenities. Thank you for taking a moment to tell us how much you liked staying with us at Best Western Plus St. Simons, and we hope to see you again soon the next time you're in the area!
We stayed in March for one night. The rooms are clean but not very big. It was already difficult to open two suitcases. But the first impression was nevertheless good. We had some issues with the TV and it was fixed directly. It was a plesant night and the breakfast was nothing special but clean and taken good care of. So when we left the hotel, we had a good feeling and said we would love to come back. But unfortunatley when we came home and did our credit card check, we saw that we had an additional $250 bill in addition to the room rate from this hotel. We called and were told we had smoked in the room. The only person that smelled of smoke was the man who repaired the TV. We don't smoke. The woman on the phone said she can't book it back, so she said we should go to our creditcard company and raise the issue there. Thanks Best Western for the paper work.
Thank you for notifying us of your experience. We are deeply sorry for the apparent mixup and regret the inconvenience that you detailed. Should you find yourself back in the area, we would love to build on the many positives that you detailed and make it up to you with an even better stay. Consider us.
Rooms have been updated. Located in a business park, limited walking options. 5 min or less drive to restaurants. 10 min to shore and downtown. Decent pool. Rooms clean. Ample parking around hotel. Breakfast was ok. Internet was also good.
Dear John, We're honored you chose to stay with us and we thank you for taking the time to share your thoughts. It's great to hear that our location provided you easy access to many locations and that you appreciated the easily accessible parking. Thank you also for sharing that our steady WiFi and updated rooms helped make your stay comfortable. If you find yourself in the area again, we'd be proud to host you.
We had a sister trip to SSI and I can't BELIEVE that this is a Best Western. It looks so BEAUTIFUL! The pool is nice to relax at as well. The hotel is close to the center of the island so lots of shops and fun restaurants less than a mile away. We will be back!
Thank you for your fantastic feedback! We're thrilled to read that you and your family had a lovely escape with us here at Best Western Plus St. Simons. It sounds like our recent renovations were a real hit! Hearing that you will be back is such a tremendous compliment for our team that makes it all possible and we can't wait to serve you again.
After receiving confirmation to stay for our 54th anniversary and making a 9 hour drive to get there I was told "sorry we had a plumbing problem there are no rooms available" the next day I drove back to see if the problem had been fixed only to find that they were fully booked. The next day I received an email stating they had overbooked and I would receive a refund. What was the truth? I do not know!
We're truly sorry for the issues with your reservation. It's unfortunate this happened during your anniversary trip. If you'll be in the area again, we'd appreciate the opportunity to offer you our usual high-quality service and accommodations.
Stayed here from Sun-Tues and then again Fri-Mon in mid April 2018. The first stay was decent. The breakfast during the week was stocked, the food attendant was very attentive and made sure everything was taken care of and the pool area was kept up nice. When we came back to stay Fri-Mon the stay was not as good. There were no pool towels in the pool area from Friday evening thru Sunday. I had to go tell the front desk. Sunday there were three hotel employees in the pool area (with four kids present) swearing and talking about “beating a co-workers a$$”. The breakfast attendant didn't keep up with her job. She was more interested in talking with other employees. Coffee was out, juice was out, yogurt was out, eggs and sausage wasn't refilled until she decided she wanted to stop talking. The hot tub was occupied by patrons who were smoking in the hot tub in front of staff who didn't stop it. This all in front of kids in the pool area. We won't be back to this hotel. Much nicer and better staffed hotels on the island we've stayed at before.
Thank you for notifying us of your experience. Your feedback is very important to us as we work to ensure that we are always maintaining the high standards of care that our guests deserve. It is clear that we could have done better and we apologize for the various discomforts that you described. Your review provides us with the opportunity to learn and improve. Please reconsider staying with us again so that we can change your perceptions with a superior experience.
The front desk was the best thing in the motel. The girl that works the morning time was great. She should get a raise. And the guy at night was great too. Think there names was Eve and Kalif. I hope I'm right because they where the best. The hotel was good too. Housekeeping needs a little more work, But wasn't to bad. I will be back and I will tell all my friends about this little place.
Dear Amy, Your review is music to our ears! Thank you so much for taking the time to honor our outstanding staff with your feedback. We are excited to see that our caring service could help you feel right at home with us here at Best Western Plus St. Simons. Your recommendation would mean the world to us and we can't wait to serve you again!
Not the brand we normally choose, but it was fantastic! Great service. Nice breakfast. Wonderful people. The pool area and outdoors we just beautiful. Lots of families were stopping there on spring break and it was quiet and nice!
We're thrilled to receive your wonderful review of Best Western Plus St. Simons! Knowing that you enjoyed our excellent service, delicious breakfast, and lovely pool area makes us proud. Many thanks for choosing us. It was an honor to provide you with a tranquil, wonderful getaway and we hope to see you again soon.
We stayed for 3 nights. The double queen room is very small, but clean. Hotel decor is contemporary, and the pool and hot tub are amazing. The breakfast was good. Kids enjoyed making waffles. The best part is the staff. Everyone is wonderful, kind, helpful. We will return, but get a suite next time. The regular room was way too crowded.
Dear Evan and Sue, We always enjoy hearing from our guests. It's wonderful to hear that our clean, modern accommodations were just what you were looking for. Thank you for sharing how much fun your kids had making waffles and playing in the pool. Our friendly staff will also be proud their commitment to service with a smile was a highlight of your stay. We'd be happy to provide you with a spacious suite during your next visit and we look forward to seeing you soon.
This property is conveniently location on St Simmons Island. We had a king suite. The pool area is beautiful. Breakfast was very good, eggs, sausage, waffles, vogurt, etc. The mattresses are very comfortable. This property is very beautiful. The safe and iron in our room were not working. There was a bag over the smoke dector. The hot water was barely luke warm.
Dear Tanya, It was our pleasure to host you for a weekend getaway. We're glad our location was perfect for your trip and that you enjoyed a restful visit in our king suites. Thank you also for sharing how much you enjoyed the beautiful pool and delicious breakfast options. Please accept our apologies, however, for any issues with the iron and safe. We'll ask our maintenance team to take a look and would have been happy to do so while you were here had we been aware of the issue. Further, we're sorry for any concerns about the smoke detector and hot water. We'll look into these issues more closely and we hope you'll come stay with us again the next time you're looking to get away for a weekend.
We have rarely stayed at hotels with rooms with outside entrances, but this was a really nice, quiet facility. Attractive grounds, colorful decor, bigger-than-average pool. Rooms were just big enough, but not confining. Very comfortable beds. First time I've encountered shower shampoo, conditioner and soap dispensers. Decent hot breakfast. Some housekeeping issues (no Kleenex one day, no soap the next) that were quickly resolved. Staff was polite and helpful. We enjoyed our stay.
It is wonderful to read that we were able to pleasantly surprise you and deliver an overall pleasant stay. We try to ensure that every guest is met with perfection during their stay, but occasionally we miss the mark. It is excellent to know, however, that we could easily remedy your concerns. Thank you very much for your positive review, and it would be an honor to welcome you back to Best Western Plus St. Simons the next time you are in town.
I stayed for 5 nights and it was everything a hotel should be. Clean, quiet, good beds, internet in room, delicious breakfast and great customer service. The location was convenient for exploring the barrier islands. The conference room was well appointed and adequate for meals and presentations.
We thank you for you for choosing to stay with us here at Best Western Plus St. Simons. It is wonderful to hear that you enjoyed your visit with us and that your stay lived up to all of your expectations. In addition, it makes us proud to know that our team provided you with exceptional customer service and that you found your room and bed comfortable. Similarly, we are pleased that you were happy with our meeting facilities. The next time you visit the St. Simons area we hope you choose to stay with us again.
eva at the front desk was great and was very pleasing to talk to. She helped us every time we needed it. Its a great place to stay. You couldn't ask for a better place, The pool was very lovely. The rooms was very nice and clean, It was a very easy check and out with Eva. She is a great person to have at the motel. I think she was there last year when we was down for vac.
Dear Rebecca, Our goal at Best Western Plus St. Simons is to impress all our guests, so it's gratifying to know we succeeded during your visit. It's great to hear that our clean, cozy rooms and inviting pool offered you the ideal place to relax. Our staff wants everyone to feel at home and Eva will be especially proud you mentioned her. We look forward to seeing you again the next time you're in town.
We only stayed for one night but when we head back to Saint Simons we will definitely stay here again. Room seemed larger than most hotel rooms, exceptionally clean and the bed and pillows comfortable. Beautiful decor and plenty of bath supplies. The lady that checked us in on March 12 and out the next day was very cordial and well informed on the area. She made a great recommendation for lunch at Southern Soul. 5 stars to her as well ! There were a few folks who decided to get a party going out by the pool around 1:30 a.m. and it got a little loud. It kept me awake for about two hours - surprised nothing was done about it. I am sure I wasn't the only one who was disturbed. I will give this location a "quiet" rating overall though. I hope this was an isolated incident.
Dear Jane, It's important to us that everyone who stays at Best Western Plus St. Simons has the best possible experience so we're glad to know we succeeded during your stay. We're thrilled our spacious, beautiful rooms impressed you and that you appreciated the comfortable beds. Our friendly staff was happy to suggest places to eat in the area and we're happy you liked them as much as we do. Please accept our apologies, however, for any noise disturbance from other guests. Our staff is always available to assist in situations like this. We do our best to be alert for them, but it helps to also have guests let us know. We look forward to your next visit.
Stayed 3 nights and had zero complaints. Check in a breeze, room was clean. Front desk staff very friendly and helpful. And the breakfast girl was super sweet every morning. Breakfast had good options. Make your own waffles, eggs, sausage, cereal, toast, yogurt and coffee always available in the front desk area. Pool area was plenty of room, lots of chairs and tables. Was too cold for a swim this time though but hot tub was popular. Location was a quick ride to beach, pier area, and local shops. Would recommend for sure!
Dear Kristen, We are very happy you chose to stay with us here at Best Western Plus St. Simons. Hearing that your stay met your expectations and you enjoyed your delicious breakfast, our convenient location, and pool area is terrific. Additionally, it is great to know that our team provided you with efficient and cordial customer service. Should your travels bring you back to the area, we hope to have you stay with us again.
Great location, was central for a lot of attractions in St. Simons. The hotel recently had a face lift. Nice pool and hot tub. They were having hiring issues. Housekeeping was an issue. Didn't have our room cleaned for the 3 1/2 days there. The counter staff were AMAZING. They were working long hours, no relief and still were friendly and helpful. If they can fill the rest of the staff like the counter staff they will be dominant.
Dear Scott, Our friendly staff truly enjoyed hosting you and will be thrilled you appreciated their kind, helpful assistance. We're so pleased our recent renovations impressed you and that our location worked well for your plans. However, we're sorry for any lapse in housekeeping. We'll continue to work on this issue and we look forward to seeing you again the next time you're in the area.
We arrived on 2/15/18 stayed for 5 nights. Couldn't find our reservations from booking.com & had to wait for a good while to find them.The office smelled bad like garbage the whole stay there. Couldn't get shampoo & conditioner out of dispenser in shower. Desk clerk came & unlocked dispenser that night.Next day after maids cleaned we had no towels & they put dispenser back together. Again no conditioner. Next day when we got back to room after 3:30 room wasn't cleaned & we had no toilet paper or tissue. Went to office to get some & they said they had none. My husband had to get napkins off coffee bar for toilet paper. Last night we were there the fire alarm went off. Lady in another room got burnt from water being to hot. Had steamed & smoked up room & fire Dept was there.My husband had warned me that the hot water was set very hot. Very high rates & the staff definitely needs some supervision. For the rates we expected better service. Very dissatisfied.
Dear Tommie, We're saddened to learn you did not enjoy your stay with us. Please accept our apologies for any difficulty during check-in as well as for any concerns about an odor in that area. In addition, we're sorry for any issues getting shampoo and conditioner out of the dispenser and further apologize for any oversight in housekeeping. We'll speak with our housekeeping staff regarding your concerns. We're also sorry for any inconvenience due to the fire alarm going off as well as for any distress about the water temperature. Neither of those are typical situations and we'll look into them further. Should your travels bring you back to the area, we'd be grateful for the opportunity to offer you our usual high-quality, welcoming accommodations.
Front desk personnel and General Manager very personable and accommodating. Beautiful hotel set in a serene quiet location. Rooms with balconies overlooking beautiful pool and Jacuzzi underneath a sheltered gazebo. Breakfast was awesome, well stocked, with a variety of choices to include beverages. Hot coffee and fresh cookies always available in lobby as well. Housekeeping was always attentive to our needs and all were exceptionally friendly and hospitable. Shawn in maintenance was so personable and helpful. Rooms were comfortable, quiet and well stocked. Off site work out facility was first class and within walking distance. Overall, we had a wonderful stay. Very impressed with the professionalism and attitude of each staff member. Highly recommended. Thank you Kristi(breakfast), Khalif, Stacey, Eva, (Front desk personnel), Jeremy( General Manager), Anthony, Quaneisha, Stacey, Clarissa (housekeeping), Shawn (maintenance). Can't wait to return. Thank you. You guys are the best. Rock and Kathy Martin... Room 208 and 106....
Dear Rock and Kathy, Reading your review truly made our day, thank you for sharing! It's always such an honor to hear when our guests have had such a positive experience with us. We're thrilled that we were able to provide an enjoyable stay, and especially glad that you received such attentive and friendly service from all our team members. We can't wait to share your kind words with them all. We're especially pleased that you appreciated our peaceful location and beautiful balcony views, as well as had the opportunity to try our delicious breakfast menu and coffee and cookies in the lobby too! We appreciate you taking the time to share such lovely comments, and on behalf of us all at Best Western Plus St. Simons, we can't wait to see you both again soon.
We had a huge ice storm with extremely low temps for several days and the electrical power went out on most of the island. My wife requires oxygen 24/7 and while we had a a new generator, I did not want to take the risk so I called hotels on the island (the causeway to the mainland was closed) and found the Best Western. I drove to the property, talked to the booking desk and found they had a room and power. My wife and I stayed in a warm room which was bright, clean and the most polite and helpful people you could imagine. The breakfast was complete and great. This is an extremely clean and well operated hotel and the people are great and the prices very reasonable
Dear Jim, It is a pleasure to hear that we could be a warm, comfortable, and safe place for you and your wife to stay during the recent ice storm. We're humbled by your compliments, and nothing makes our day like knowing you enjoyed your time with us. Thank you for taking the time to share your experience with us, and we wish you and your wife happy travels!
I had a mix up on when I wanted to check out and the staff was extremely gracious dealing with my mistake. I'd definitely stay again as it's location is great and the room was comfortable and the price was reasonable.
Dear Lewis, What a delight to know that our accommodating team was able to easily correct your reservation leaving you with a stress-free stay at the Best Western Plus St. Simons. It's also great to know that our convenient location, comfortable room, and reasonable pricing would bring you back for another visit. Thanks so much for the positive feedback and five-star rating. Come back soon!
If you're traveling along the I-95 corridor, and looking for a place to stop over, I want to recommend the Best Western Plus on Saint Simons Island. This quiet hotel is a great value. It is quiet and the rooms are luxurious. Enjoy a good nights rest!!!
Thank you for your warm recommendation! It means so much to us to hear that we could provide you with the quiet, comfortable stopover that you needed. As you said best, we pride ourselves on being a fantastic value! For a great night's rest, come back and see us anytime.
This is by far my favorite hotel. The whole staff is great and will go out of their way to help you. The suites are great. The pool area is wonderful. Breakfast is decent. can not say enough about this hotel.
Dear Ray, How wonderful to be considered your favorite hotel! Our friendly staff truly enjoys helping our guests and will be thrilled to hear you value their assistance. We're also glad our rooms offer you an ideal place to rest and that you appreciate the chance to relax by the pool. Breakfast is so important and we're glad our tasty options leave you satisfied. We look forward to your next visit at Best Western Plus St. Simons.
We were three couples staying two nights at Best Western Plus on St. Simon Island for New Year's. The lobby and rooms were very clean and well kept. Since the weather was bad we spent time in the breakfast area during the evening (playing cards) and the staff couldn't have been nicer! Both Eva and Anne were very friendly and helpful. Breakfast was plentiful and attendant each morning was always smiling.. Would definitely recommend this hotel.
Dear Georgina, It sounds like you and your friends had a great time at Best Western Plus St. Simons despite the weather. Eva and Anne will be so pleased you enjoyed chatting with them while playing cards. We're happy our hearty breakfast options offered you a good start to the morning. Thank you for the recommendation. We look forward to your next visit.
Super helpful staff. Well appointed and updated. They upgraded us to a suite in order to accommodate a pack and play. The room hadn't been cleaned thoroughly, but I suspect the hotel was short staffed due the holiday.
Thanks for taking the time to review your stay with us! Our team is always happy to provide thoughtful and friendly service, and it is great to hear that we were able to upgrade your room to something that better accommodated your family's needs. We sincerely apologize that it wasn't up to our usual cleanliness standards, but thank you for bringing that to our attention. Once again, we appreciate your feedback. We hope to welcome you back soon!
Stayed here one night on way to Hilton Head and was very happy. Room was clean with plenty of towels and comfortable beds. Reasonable too. The breakfast was only decent. It was not as good as I've had at other Best Westerns. I would recommend this for the location and cost. Will come back too.
We're honored you chose to stay with us at Best Western Plus St. Simons and thank you for the five-star review. It's great to hear that you were happy with the clean, comfortable rooms and had enough towels. We're also glad you slept well during your visit and found our competitive rates a good value for the location. However, we're sorry you felt breakfast was not up to brand standards and will consider your feedback for future improvements. We'd be proud to host you again the next time you're in the area.
The hotel was very nice. It had been renovated and the decor was done in a nautical style. Very nice. The rooms were immaculate, bathroom sparkled. Bed was very comfortable and room was a comfortable size. Our room faced the pool, if the weather was nicer we would have enjoyed it more. We purchased a groupon for this trip but I would definitely revisit this hotel.
Dear JoAnne, It is fantastic to read that you and your friends enjoyed a special time of connection here at the Best Western Plus St. Simons. Bringing people together is what we do best and we hope that despite the poor weather you could still leave us feeling refreshed and rejuvenated. Our housekeeping team will be happy to see that their efforts were appreciated and our entire staff is delighted to hear that you would come back to see us again. We look forward to it!
This hotel was one of the nicest, best, cleanest places I have stayed. The room was so comfortable and the staff was so helpful. They suggested places to visit and places to eat. They also let me check in early at no charge. I will go back again in the near future. Probably will never use another hotel, it was that nice.
Dear Dianna, How wonderful to be considered one of the best places you've stayed! We're delighted our friendly staff was able to provide you with suggestions for things to do in the area and that we could accommodate your early check-in. Thank you for the amazing review. We look forward to your next visit at Best Western Plus St. Simons.
Hotel and staff were great, It was off season and enjoyed area with no crowds. Look forward to staying in season when weather is a bit more cooperative. Area has a lotto do, beaches golf shopping and dining.
Dear Jim, It's unfortunate the weather was not more cooperative during your visit, however, we're glad you felt welcome throughout your stay and were able to relax here at Best Western Plus St. Simons. We look forward to hosting you again when the weather changes.
We were heading to St. Petersburg and needed to stop for an overnight. Charming area close to stores and restaurants. Room was very spacious and clean. Also very quiet ! Breakfast could have been better : only somewhat scrambled eggs and slim sausage patties....no hash browns or sausage gravy with biscuits. We would stay again if in the area.
Thank you for stopping by! We are happy that we could provide the clean, quiet, and calm respite that you needed here on St. Simons. Many guests find our accommodations to be the perfect retreat from the road thanks to our convenient but reserved location. It would be a pleasure to serve you again when you are back in town.
This was a very clean and comfortable hotel. We were stopping through to Florida and it was a little out of the way but the location was nice if we were going to stay longer. Breakfast staff was super nice and the breakfast was good.
St. Simons island is cozy and lovely! The beaches are beautiful!! A variety of stores to shop and the restaurants are amazing!!! We loved the crab cakes at Barbara Jeans, the blackened shrimp at the Half Shall and delicious drinks and appetizers st the Mallet Bay!! Also, the light house and the pier are a must to see too!! We stayed at the Best Western Plus! The staff was friendly and helpful!! Our room was clean and nicely decorated. The grounds and pool area were very pretty too. Alsi, this is the nicest Best Western Plus we have ever stayed!!
Dear Nancy, How wonderful to be considered the best in the brand! We're thrilled your stay at Best Western Plus St. Simons impressed you and that our friendly, helpful staff was an important part of your trip. Our housekeeping staff takes pride in their work and will be proud you appreciated their efforts. We're also glad our location suited your plans and look forward to seeing you again.
This gorgeous place is amazing! Loved the new rooms and all the comforts, Great breakfast, pleasantly surprised at all the items that were offered for breakfast. Very nice areas to sit and relax, use computer and printer(which I needed at last minute!) I cannot thank the staff enough, Jeremy, Caleb and great housekeeping staff! I will only stay here when I am at the islands again
Dear Jeanie, At Best Western Plus St. Simons, our goal is to impress all our guests, so we're thrilled to know we succeeded with you. We're delighted you found all the comforts of home in your room and that our broad breakfast selection impressed you. Our friendly staff strives to make all our guests feel welcome and Jeremy and Caleb will be especially proud you mentioned them. In addition, we're glad our business center helped you with your last minute needs for a computer and printer. It's an honor to be your go-to hotel for the area! We look forward to your next visit.
Was there for a wedding, 4 day stay. Left my phone at home. Rental car gave me navigation . set it. Once I arrived at the hotel I could never figure out how to set it. Eva at the front desk was my lifesaver!!! She set it not once but daily for me so I could attend the wedding functions. She also inquired upon my return did I enjoy myself or have any problems getting to the various locations. I love this hotel!
Dear Toni, Your kind words and five-star review just brightened our day at the Best Western Plus St. Simons. We are thrilled that you experienced the cornerstone of our guest satisfaction, top-notch customer service. We will be sure to share your warm comments with Eva who will be delighted to know that her technical skills were a life-saver! Thank you for leaving a review, and we hope that you will choose to stay with us again if you travel back to the area. Safe travels!
This was our first time to St Simons Island AND first time to stay at this hotel. Beautiful hotel. Great clean rooms. Great staff. Great location. Wish the weather was warmer! Great place to visit! We can't wait to come back!
All of us at Best Western Plus St. Simons delight in knowing that your first experience with us went so well! From our beautiful property and quality staff to our fun-filled island, we are proud to provide guests with memories to last forever. We were truly honored to host you and hope you come back for another five-star stay when the temperatures rise!
My family and I enjoy saint simons island. During this last year, our family has grown by 2 so we are now a family of 6. It is not always easy finding a hotel room that is big enough for a family with 4 children when we travel. Most hotel chains only allow 4 in a room and you have to get extra rooms. Thankfully, we have found the Best western plus here and it is GREAT for us :) :) :) We were able to get a suite that had 2 queen beds, a sleeper sofa, and they even provided a "pack and play" crib for our baby. We had a very enjoyable weekend here and were very appreciative of the amenities and the friendly staff (especially the ladies running the breakfast area and the lady who checked us in and was at the front desk most of the weekend (i know i went to her several times for extra towels frequently and she was always very nice and understanding). This was a quiet hotel and the swimming pool was very nice. we look forward to using the pool on follow up visits, and we plan on coming here frequently now that we have found a place that has bigger rooms for larger families. My 4 children loved staying here and are already asking when are we going back to the beach. The prices are also very reasonable for a beach area / tourist area. This is NOT a brand new hotel and it has some wear but it is still a great hotel and we will definitely stay here again !!!
Thank you ever so much for your heartwarming review! We are so delighted to hear that our spacious, clean rooms and friendly service earned us the honor of being your go-to hotel here on St. Simons. Our pool is always a hit and we are thrilled that it made such a lasting impression on your family. Most importantly, we appreciate your kind words for our front desk and breakfast staff who work so hard to make the experience possible. It would be a treat to host you again and we look forward to that opportunity here at the Best Western Plus St. Simons.
My wife and I stayed for three nights. The weather was not very good and we thought about leaving early. It was so nice here, we stayed the three days even though the weater was not very nice. Stacy at the front desk made the check in very pleasurable even though our room wasn't ready just yet. The room was spacious and very clean (hats off to the cleaning staff). The staff are friendly and polite. The breakfast was as good as it gets at a BW (Bubbles who makes the breakfast was a very nice and a lot of fun). The hotel is in very good shape and very clean. Beautiful pool and hot tub. Will definitely stay here again! EC
Dear Ernie, While the weather on the outside was dreadful, we're so happy to hear you were pleased on the inside with our spacious room, delicious breakfast, and beautiful pool and hot tub. From Stacy at the front desk to Bubbles at breakfast and our housekeeping team, it seems you were lucky enough to experience our most valuable assets which are our hospitable team members. We will let them know you noticed their hard work! We're looking forward to your return visit to the Best Western Plus St. Simons and hopefully, the weather will be stellar!
Beautiful hotel on a great island to visit. Clean rooms, nice breakfast area and beautiful pool area. It is in a convent spot to visit all of. St. Simons, Brunswick AnD the rest of the golden isles of GA.
Dear Keith, We are excited to earn your fantastic five-star review! Thank you for taking the time to share your thoughts and highlight some of the best aspects of our accommodations. We're especially pleased to read that our location was perfect for seeing the very best of our area. We look forward to your next visit to the Best Western Plus St. Simons!
We paid for a king but they didn't have enough housekeepers to clean us a room (according to the deskman) so we settled for a queen room. They also said the pool was heated which it wasn't. However the room was comfortable, clean, quiet for the most part (workers were renovating the room next to us!) Breakfast was just ok, rather bland. I think they need better management. We spent a lot of money there. The staff was nice!
Dear Pam, Many thanks for your positive rating of Best Western Plus St. Simons! We appreciate your patience and understanding during renovations and are glad that your stay was otherwise peaceful. However, we regret that there were some aspects of your visit that could have been better. We'll go over your comments with our team in order to better serve our guests. It's great to know that you nonetheless enjoyed our beautiful property and clean accommodations. Your feedback is valued and we'd love to host you again.
We returned to this hotel and - again - enjoyed the quality of its location and service. A beautiful pool area, free easy parking, agreeable breakfast with large choices. Lots of TV channels. Many without commercials which for us Europeans are too frequent.
Dear Kika, Your review is such a pleasure to read! We're thrilled that your second stay with us was just as enjoyable as the first. It sounds like you loved everything from our relaxing environment to our many services and amenities. Thank you for taking a moment to tell us what you love about staying with us at Best Western Plus St. Simons, and we look forward to hosting you again soon!
This hotel was a good choice for our family because we wanted to be not too far from the mall and other shops in brunswick, GA, but also close to the beach. We had some issues with the phone in one room not working, which was never addressed during our 4 day stay. Nonetheless, the breakfast was good and the rooms were very nice, clean, and spacious. If an on site fitness center or laundry room aren't preferred, it's a great choice!
Dear Amber, We always enjoy hearing from our guests. Thank you for letting us know how much you enjoyed your stay in one of our clean, spacious rooms. It's great that our location was ideal for your family, however, we're sorry for the difficulty with the phone and that it was not addressed while you were here. We'll ask our staff to take a look at it. We hope to see you again soon.
I went to St Simons for business. Most folks stayed at the King and Prince Resort. That location is outstand bc of the shoreline and "its a resort". I booked the Best Western based on the hotel webpage. It doesn't do the place justice. You have to stay there to believe it. You could read a book in the breakfast area and be just fine. The room was well apportioned and the staff was willing to go over and above.
Thank you for your kind and thoughtful feedback for us here at the Best Western Plus St. Simons. We are positively delighted to know that we provided you with the calm, relaxing stay you required during your business trip. As you so wonderfully said, our staff makes going over and above a part of the daily routine! Thank you for your recommendation and we hope to have the pleasure of your company again soon.
Remodeled rooms featured amenities that we have not experienced in many much more expensive hotels. Location was convenient and pool area looked amazing. While we did not eat breakfast the offerings were plentiful.
Dear Steve, What a wonderful review to read. It makes us smile to know that you had a fabulous visit here with us. We are delighted that you appreciated our many amenities including our sparkling, clean pool and that you found our location convenient. It would be an honor to have you stay with us again here at Best Western Plus St. Simons the next time you visit the area.
This hotel has been remodeled and is tastefully done. It was very clean and quiet. The staff was friendly and extremely helpful. It is located close to restaurants and golf. Will definitely stay here again
Dear Ranae, We're excited to hear that you approve of our completed renovations and found your stay at the Best Western Plus St. Simons to be a positive experience. It's also great to know that our ideal location, helpful staff, and quiet atmosphere met your traveling needs and you would stay here again; we're thrilled and can't wait to welcome you back!
Great clean option, reasonable location. Would definitely stay here again. Its not very close to the main attractions and beaches, which is a good thing if you're looking for a quieter area. Modern facilities and redone.
It is a joy to read that you would stay with us again! That is the best compliment that we could ever hope for here at the Best Western Plus St. Simons. We are glad that our calm, lovely location was ideal for your relaxing visit to the area. Thanks to our dedicated team, modern conveniences, and affordable rates, a visit with us can be a tremendous value. We look forward to your next stay!
The hotel location was convenient and the facility was updated. Two-room suite with sitting area including sofa, desk, tv, coffee pot, etc., separate bedroom and bath. Very spacious. Attended conference and meeting facilities were in separate but connected building. Outstanding accommodation. In addition, I saw a bald eagle perched on a power pole near the marsh as I crossed the bridge to the island. Great weekend all around!
Your five-star review is such a pleasure to read! We're delighted that you enjoyed our well-appointed room, convenient location, and superb meeting facilities during your stay at the Best Western Plus St. Simons. Our island is teeming with wildlife and natural beauty so it's great that you got to see a bald eagle while you were here. We hope your conference was a success, and we can't wait for your next visit!
Nice hotel and good location. We have been there several times for work. This was the first time at this hotel. It was clean and had a friendly staff. Unfortunately we don't get much time to site see but the hotel is in a great location.
Dear Jason, Thank you for choosing us at Best Western Plus St. Simons for your business on the island. We're happy that our clean accommodations, convenient location, and friendly staff made for a pleasant stay. We hope you'll come again soon for business or leisure and have the opportunity to explore our wonderful island!
Nice suite..separate bedroom.2 tvs,2 a/c. Comfortable beds.Pillows not to comfortable.Room had little musty smell.. But that was right after hurricane,so they had there share of rain.Really nice staff..Breakfast ok.Wish they had oatmeal pre made..Pool outside.2 floors. Outside doors..motel style.Very clean..
Your lofty praises for the Best Western Plus St. Simons mean the world to us; thank you! We're thrilled that our well-appointed rooms, attentive staff, and comfortable beds made for an unforgetable getaway. Thank you for the honest feedback regarding our pillows and breakfast. We wish you safe and happy travels and can't wait to welcome you back.
This hotel met all expectations, even the free breakfast! it is a bit of a drive to the downtown and the pier but if you get downtown early you get a great parking place. The Best Western is perfect for any group. It was quiet and easy to get a good nights sleep.
Dear Deb, Thank you for the tremendous review! It is a joy to know that you had a restful and fulfilling experience here at the Best Western Plus St. Simons. Our team really loves to read that we are the perfect accommodations for any group! With our quiet, calm location and a delicious free breakfast, our guests can start every day with the energy they need. We look forward to your next visit!
Beautiful hotel and facilities, however, housekeeping needs quality control improvements. Food left in frozen up refrigerator. White bedspread soiled. Front desk promptly replaced the bedspread upon request. We WOULD stay in this hotel again.
Thank you for sharing your review. We really appreciate both your positive and constructive feedback as we work to improve! It is disappointing to hear that, although we could make prompt amends, your room was not up to your standards upon entering. You are absolutely right in saying that we must do better, and your review will be an opportunity for us to learn from our mistakes. Pay us another visit soon so that we can demonstrate the positive changes we have made here at the Best Western Plus St. Simons!
Clean, comfortable and close to stores and beach area. Pool area at back of hotel. Breakfast was varied with eggs, sausage, yogurt, waffles, breakfast sandwiches, and toast as well as coffee and juices. nd delicious.
Dear Eleanor, Thank you for coming to see us here at the Best Western Plus St. Simons. We appreciate you taking some time to highlight some of our best features! As you noted, our calm but convenient location and our on-site pool mean there is always something to enjoy! It is also fantastic to see that breakfast perfectly fit your tastes. We look forward to your next visit.
It was a good price and great location convenient to the wedding and reception venues we were attending. Centrally located on the island. Staff was awesome with getting us in our room early and quickly.
Dear Al, Thank you so much for choosing us on your visit to St. Simons. We are very happy to know that we were so convenient for attending the wedding. Send our best wishes to the newlyweds! It was our pleasure to accommodate you and we hope to have the opportunity to do so again in the future. Come back soon for an even better stay!
though a little cramped, the decor was lovely for a tropical locale.. Nice clean bathroom. All necessary toiletries. Breakfast choices were boring... Sausage and scrambled eggs EVERY Day for 5 days.. :(:(:( Not enough USA Today newspapers to go around. Overall the place was very nice and well maintained.
It was a pleasure to have you and your group stay with us during your tour. Our team is pleased that you had a wonderful visit with us in our clean, comfortable accommodations. Your comments regarding our complimentary breakfast have been noted, and we apologize that you did not find there was enough variety offered each day. We do hope you enjoyed your time here amidst palm trees, sandy beaches, and ocean breezes. We are thankful for your feedback and hope we see you on your next visit to St. Simons.
I have stayed at several Best Westerns over the years, but this one was clean, well decorated and the staff was courteous and helpful. Since I apparently need more characters to post this, it was great, great, and great.
It was truly a pleasure hosting you, and we thank you for sharing your thoughts and additional characters. Our staff takes pride in providing a clean, welcoming environment, so it's great to hear we succeeded during your visit. The next time you're in the area, we'd enjoy having you stay with us for another great stay.
Was amazing, loved it. We went down to run a half marathon and the beds were BEYOND amazing. The view of the redone pool was fabulous and relaxing. The front staff was so kind and remembered us when checked out and asked how the race was-such a nice touch. We were unable to eat breakfast due to our early start (no fault of the hotel) but enjoyed it Sunday before we left and the coffee was GREAT. Thank you for such a great place to come "home" to after our half marathon! Rooms were clean and super cute!!!
Dear Kaitlin, What a wonderful review to read! We at Best Western Plus St. Simons are honored to have been a part of your half marathon experience. We're delighted that our welcoming staff, comfortable rooms, and relaxing atmosphere helped you get some much-needed rest and relaxation after your marathon. Our staff truly appreciates your positive and encouraging words, and we look forward to welcoming you home again the next time you're in St. Simons!
Nice hotel with updated rooms and lobby. We stayed in a very roomy suite that was a very reasonable price. Lots of breakfast options... a few hot items. The pool and hot tub are nice - they even offer pool towels. However they do need to clean the leaves out of the pool.
Dear Eric, We recently renovated our property and appreciate your comments regarding how much you like the updates. Thank you also for letting us know how much you enjoyed your spacious room and the varied breakfast selections. It's great you were able to make use of our pool during your stay and we appreciate you letting us know about your concerns with the leaves so that we can be more attentive to it in the future. Please come stay with us at Best Western Plus St. Simons again soon.
Small hotel packed with all the amenities of home with an amazing and beautiful part of the world. The swimming pool is awesome, I spent as much time there as possible. People here are courteous and great! Cant ask for anything more...
Dear Arnesto, It was our pleasure to provide you with a relaxing getaway. We're delighted you found the pool an ideal place to spend your time and that our friendly staff helped make your visit more noteworthy. We can't wait to welcome you back!
We had stayed at this hotel several times several years ago. It has now been remodeled and is better than ever! The location is convenient to the beach and restaurants. The breakfast is good, and the pool area is beautiful.
Dear Christy, Thank you for being a returning guest and for letting us know how much you appreciate our improvements since your last visit. We're pleased our location suits all your plans and that you enjoyed our tasty breakfast menu. It's also great to see that you made use of our beautiful pool during your visit. Please come stay with us at Best Western Plus St. Simons again soon.
This is a resort motel. Everything was very clean & had a wonderful beach decor. St. Simon's Island is an awesome place to visit & it is our getaway place now. We plan to always at this motel in the future.
Thank you for making the Best Western Plus St. Simons a part of your awesome vacation! We're thrilled to hear that you had the getaway you needed. Stop by again when you're seeking that next escape from the everyday!
Staff was terrific, breakfast was great, room had been tastefully updated. The hotel is older but our room and the lobby were updated with lovely, seaside decor. The gentleman at the front desk was so helpful and let us enjoy the complimentary breakfast even after it had ended. The location was pretty and seemed safe. Bed was comfortable. Overall it was definitely worth the money.
Dear Christine, We're happy you chose Best Western Plus St. Simons for your recent visit! It delights us to know you received the friendly service, comfortable accommodations, and delicious breakfast that you deserve. We love our location and think it's great that you also enjoyed it, too. Please consider staying with us in the future when you visit our town. It would be a pleasure to welcome you back.
The staff was pleasant, helpful and made every effort to make your stay a comfortable one. Rooms are small but good for 2 people. Bed comfortable; bathroom modernized. dining decor is inviting nautical theme; the breakfast selection was wonderful. From eggs, sausage, cereal, yogurt, pastries, to fresh waffles. Something for everyone. Walking distance to grocery store and food. Not the Ritz but value for our stay and purpose was just right. Minor issue was peeling of ceiling in our room and unkept business lot behind hotel.
Dear Carmen, We hope you had a fabulous trip here in St. Simons Island. Reading your review makes us happy to know that we were a small part of your wonderful trip. We are happy that you enjoyed your stay in our renovated, clean, serene accommodations and found the bed very comfortable. We are sorry that there was an issue with the ceiling in your room and you were concerned about the unkempt business lot behind the hotel; your feedback has been noted. Our team is also always here to help in any way during your stay. It is good to hear that you appreciated our delicious selection of foods and beverages during breakfast, and liked the nautical theme in the breakfast room. Our location, close to restaurants and shops, is one of the many reasons guests choose to stay with us. The next time you are in the area, we hope you stay with us again.
Usually last minute travels you can't expect much in the way of hotels, you get what you get and its usually a bit pricey. Best Western was reasonable, clean, staff was friendly and it included breakfast and the rate was really reasonable. We enjoyed our stay at Best Western Saint Simon Island.
Dear Marylin and Diana, Last minute travels are sometimes the most fun, too! Thank you for making us a part of your spontaneous adventure. We're glad to see that our friendly staff made you feel welcome and that your clean, comfortable room was exactly what you were looking for. It's also great to hear that you found the rate to be budget friendly and that our tasty breakfast options gave you a good start to the day. We hope you'll stay at the Best Western Plus St. Simons again the next time you go on an adventure.
quality of room was excellent service was very good would like to go back next year and revisit this area of Georgia again.We were very pleased with all we encountered. The area we had chosen was central to all we wanted to see and we did accomplish our goal.
Dear Patricia, We're happy to hear that our quality accommodations and excellent service made for a pleasant and memorable trip. It sounds like our convenient location and affordable prices were also perfect for your practical needs. Thanks for choosing us at Best Western Plus St. Simons and for taking the time to review your stay. We hope to see you again next year for another great vacation!
Our room was very clean and comfortable. The staff was friendly, professional and enjoyable to interact with. Breakfast had a nice variety and was fresh and plentiful. If I went back to St Simons Island, I would be pleased to stay here again.This was a joint business/couples trip.
Dear Linda, We were thrilled to hear that you enjoyed your recent stay with us at the Best Western Plus St. Simons. It is always a pleasure to be part of such an enjoyable visit and receiving recognition is always appreciated. We were pleased to hear that your room was clean and comfortable and that our staff was friendly. We take great pride in how hard our team works to make our guests feel comfortable. We do hope your group had a pleasant business/couples trip and that we can look forward to having you visit us again.
Hotel staff was wonderful! The hotel has recently been updated and everything was fresh and clean. The pool was beautiful and the breakfast was delicious. We will definitely stay here again. No complaints!
Dear Christopher, Thank you for your glowing review! We're delighted to hear that our staff treated you warmly and that you enjoyed your room, our pool, and our tasty breakfast options. The next time you're in the area, we look forward to seeing you at Best Western Plus St. Simons.
I travel for a living and I had to come here for a night when my job extended. This place is not big, but, as they say, what's there is choice. The room was small but clean as a whistle and full of up-to-date amenities. The room was fresh, not dank, like you will often find on the coast. One of my pet peeves with hotels is lack of electrical outlets (always bring your own surge protector so you'll have enough). There are even charge ports here. The room reminded me of an Ikea apartment. The staff is great. They'll do everything they can for you. The bathroom was perfect, no tricky showers or other oddities that you find in other places. Stay here! You won't regret it.
We can consider ourselves fortunate that you chose us for your job extension! We are delighted that an experienced traveler such as yourself had such a good stay with us. Our modern, updated, and well-appointed rooms are always a highlight, particularly because of the tremendous convenience that our charge ports offer. We're also glad that the bathroom was perfect! Thank you for your review and your recommendation, and we hope to have the pleasure of serving you again at the Best Western Plus St. Simons!
It was very nice. Service was great. Rooms was very up to date and clean. IT was close to the light house and many of the sights. I would recommend this hotel to anyone. I will be going back. Great people that work there.
We really appreciate your recommendation and are looking forward to your return! It makes us very happy to read that you received great service and enjoyed your clean and modern room. We have a passion for hospitality, and we are glad that it shows! As you noted, we are close to the light house, town, and beach! We look forward to your next stay!
My family and I visited the hotel on our return trip from Florida. The rooms seem recently updated with a smart sence of style. The pool and hot tub are amazing and the staff goes out of its way to make you familiar with the area. It seemed like most of the rooms were booked showing many other travelers share my opinion.
Dear Neal, Thank you so much for letting us know about your recent stay with us at Best Western Plus St. Simons. We hope that you and your family had a fantastic trip to Florida and are honored to have hosted you on your travel home. It's our pleasure to provide you with lovely decorated rooms as well as a relaxing hot tub and pool facility. It's great to know that you were greeted with a warm and welcoming demeanor and we will continue doing everything we can to deliver guests with an exceptional and quality customer experience. Thank you again for your feedback, and we hope if you're ever in the area again that you'll think of us when booking your next room.
In general was ok , Did not find helpful information about the different tourist places. Very clean please and nice stay for the price. Location was not perfect but was just ok. Needed to drive to go to the village where is the main touristic place from the island.
Dear Juan, We're glad to know your overall stay with us was pleasant. Please accept our apology for the lack of available information about local attractions. We hope our team was able to provide some helpful suggestions for you. Although we're a bit removed from the village, we're glad this didn't deter you from exploring the area. It was our pleasure to provide you with clean accommodations and great value as well. Many thanks for your compliments and we hope to make your next stay even better.
Overall my stay was great. There needs to be more attention paid to the exterior appearance of the hotel. Elevator and ice machines need to be more accessible from 2nd floor, I had to walk from my room on one end of the hotel to the other end to have acess to elevator and ice machine. There were spider webs all over the exterior that need to be cleaned off. The pool area (located underneath giant live oaks) needs to be maintained several times a day. Availability of pool towels need attention. We spent a lot of time at the pool and there was never any towels in the towel box. Landscape of pool area needs attention!
Dear Linda, We're delighted that you enjoyed your girl's trip to Best Western Plus St. Simons! We're sorry to hear that you noticed some maintenance and restocking issues though. We'll certainly mention this to our maintenance and pool teams in order to improve upon this. We also regret that our amenities were a bit difficult to access. However, it's wonderful that your overall experience was great. Many thanks for your compliments and we'd love to see you all again.
Our Vacation was spent at St. Simons Island Georgia and at the Best Western Plus at St. Simons. This Hotel is beautifully located and is ran by some of the kindest and friendliest staff that we have ever encountered while on Vacation. The Management and Staff go out of their way to may your stay enjoyable...and we wanted for nothing while we were there!! An excellent Hotel!!
Dear Clay, It is so nice to read that you and your family did not want for anything during your stay at Best Western Plus St. Simons. We want all of our guests to be taken care of, and it is great to hear that you found our staff to be the friendliest you have ever encountered while on vacation. We are also pleased to see that our ideal location allowed you to truly enjoy your St. Simons vacation. We hope you will be back to St. Simons Island again soon, and when you come back, we would love for you to stay with us.
We actually stayed here four years ago when it didn't belong to Best Western. Back then I would've rated it a 2.75 due to the dirtiness and cosmetic issues. The property since being bought by BW is now Beach Chic with beautiful teal and coral colors. The staff (which was the only saving grace 4 years ago) is still as smiling, and welcoming, and friendly as they were last time. Pool area is beautiful with the live oak and moss and gazebo hot tub. While this hotel is located a little bit out of the main attraction areas like the pier/lighthouse areas, it doesn't detract from the stay on the island. The price point is reasonable and with the renovations and improvements, it is worth it. Also the breakfast area is bright, clean, with a good selection of proteins and carbs and can seat around 40. Would definitely stay again.
Dear Nicole, We are so glad that now that we are a Best Western, you all decided to stay with us again. We worked very hard to complete a full renovation of the property recently, and it thrills us to know that you all appreciated all of the recent updates and changes. It is always great to get the perspective of a guest who stayed at the hotel previously. We love hearing that you were pleasantly surprised with your stay and while we may not be located right by the pier that you still found your stay to be great and a good value. Thank you so much for your kind words and positive feedback, and we look forward to welcoming you back again very soon!
Beautiful hotel, just updated. Rooms were clean, bright and nicely appointed. Breakfast room and lobby were also clean bright and beautifully decorated. Breakfast in the morning was pretty substantial and the staff were very helpful. Pool is large and has a nice large hot tub area. Location was excellent close to center of island. Would definitely stay here again on business or pleasure.
Dear JoAnn, What a delight it is to receive such a thoughtful review. It sounds like our recent renovations have been worthwhile! Our pool and hot tub are great ways to relax after a long day and we are glad you were able to take advantage of these amenities. We are thrilled that you found our location to be so convenient. It does make it easy to enjoy all that the island has to offer. Thank you again for your feedback. It would be wonderful to see you again!
This is a beautiful facility which was renovated last year. Reception was great and very helpful. The breakfast was as advertised. Room was nicely decorated but was not clean. Both my sister and I had allergy problems overnight. We did not realize the room was the problem until later in the week when we stayed at another motel and had no allergy problems. The carpet was dirty but we thought when the room was clean the next day; things would be better. However the maid service still not there at 4:30 PM. We had waited 30 minutes for them to get to our room and were tired and did not want to wait any longer. We got clean towels and did not get the room serviced. Later in the day we went thru the breakfast area to the lobby and the garbage from the morning had not been emptied. The room smelled bad. I do not know when maintenance is scheduled but there were several areas outside that needed some maintenance. We like the location of this motel but will not stay there again.
Much improved over years past. The decor is quite nice. The pool has been re-done, and if you're lucky enough to share it without low-class parents who let their children behave wildly and without proper supervision, it's great. It felt as if they were trying to skimp on housekeeping service. In general, the crews did a very good job but there were not enough to take care of the property in a timely manner. We were often waiting for our room to be cleaned until well after 4PM - very inconvenient when you'd like to be getting ready for dinner or have evening plans.
Nice hotel but not for $200 per night. Rooms too small to walk around at all. Staff only offered towels the next day. They did not empty trash etc. The pool is nice. The guests were friendly. Other hotels in the area are a better option for that price.
Thank you for paying us a visit at the Best Western Plus St. Simons. We are happy that you and your family had a good experience with us, but are sorry that we could not provide the excellence that you deserved. To deliver a top value stay, we need to fire on all cylinders, and we will speak with our housekeeping team to be sure that every aspect of a guest's room, like the trash, is being taken care of. We are sorry that the rooms were a little small for your preference, but are glad that you had a friendly, refreshing experience in our pool. Please give us another chance to exceed your expectations. Next time you are in the area, speak with our front desk so we can figure out how to get the most value out of your stay!
Annie at the front desk is awesome. Rooms are very clean and stylish. Checking in and out was super easy. and the breakfast was excellent! Love the sausage and gravy and I never eat that ever. Fiance loved the waffles. Great all around experience.
It was our pleasure hosting you and your fiance with us at the Best Western Plus St. Simons! We are delighted that you got a chance to experience our friendly, welcoming atmosphere and our cozy, well-appointed rooms. We will let Annie know she was fantastic! It sounds like you were a little adventurous at breakfast, and it paid off! We are happy to hear it. Come back soon!
Nice cool rooms - awesome after 90 degree days! Very comfortable beds with lots of pillows. Appreciate the complimentary breakfast! They went out of their way to make our family reunion successful! Friendly staff - front desk & housekeeping. Would definitely stay again.
We are delighted that we could help get the family together! Thank you for coming to visit us at the Best Western Plus St. Simons. It is fantastic to hear that our cool, comfortable rooms were just what you needed after some days spent out and about. We're also happy that our breakfast hit the spot! We are all looking forward to your next stay!
Stayed at the Best Western in St. Simon. The room was great. The morning staff person who was in charge of the breakfast was delightful. Her attitude made my day. The Front Desk person gave us fun information that was extremely useful. The pool area was very clean. Great place to stay and a good location.
From the minute we arrived, we felt so welcome! When we checked in we mentioned being in town for a swim meet. As other swimmers arrived, they were all greeted warmly and wished good luck. When we found out breakfast wouldn't start until after we had to leave for the meet, the person at the front desk made sure that fruit, cereal, and yogurt would be available for us and that the coffee was fresh. The rooms aren't huge, but are very comfortable. Housekeeping was generous with towels since we had lots of long-haired swimmers, and we appreciated that! The pool is lovely. Will definitely stay here again.
This place was very cute and ideal for our overnight stay in St. Simons Islands. The room was spacious and grounds were well taken care off. I would recommend this hotel to anyone staying for a few nights out on the islands.
This is a two-story small hotel on main street on St. Simons. It is rather secluded which makes it quiet. There is not much traffic passing through on this street. It is right next to the Holiday Inn Express. The views from this hotel are nothing to shout about. I would ask for a room on the first floor facing the pool. The pool is large for a most small hotel. The rooms are nicely decorated in modern motif. The room size is typical. The bathrooms are adequately sized. The beds are comfortable but I would bring my own pillow if you do not like soft pillows. The is a dresser of sorts to place your clothes. The value for our room was reasonable given we arrived in high season. The breakfast offered was ample . . coffees, breads, juices, eggs, bacon, sausage, waffles, fruits, etc. The breakfast is served near the reception area. Cookies are provided in the reception area in the afternoon. The hotel is within a short driving distance to Redfern Village which has shops, restaurants, and local businesses. The hotel staff was friendly and accommodating.
Cannot say enough good things about this hotel!!! We absolutely loved staying here and can't wait to go back. First of all, it is not on or near the beach so don't stay here if that's what you're looking for. However, if you are looking for a quiet, relaxing tropical paradise........please book a room or a suite at this hotel! The decor is modern and updated. The bed was so comfortable! You will love the spacious bathroom and all the storage provided. The pool area with the hot tub in the gazebo is fabulous!!! Breakfast was great with lots of choices and such a precious, sweet young lady in attendance!!! Front desk staff was friendly and helpful!! You will not be disappointed if you stay here!!
The room was very clean and attractively decorated. The pool area was nice with a gazebo and plenty of shady places with tables. The staff were all very friendly and helpful. The location is very convenient to all activities on the island.
Our stay was great. No problems loved the hotel. We stayed during the week and the hotel was very quit. We were able to relax and have quality time. This hotel had the best pool of all the ones we have stayed at in St. SImons.
It is like a Plantation house! Our stay was amazing from the time we entered until the time we sadly left our vacation. The desk associate ( I don't remember her name) was very welcoming and accommodating. Loved the Yogurt machine and toppings as well as the breakfast attendant, Bubbles! She was so engaging with everyone. The pool area was fantastic and some great restaurants nearby. A short drive to the beach. We enjoyed the large suites, that are basically two rooms. We will certainly visit again!
This was a comfortable, clean hotel with a nice pool and a great breakfast. The Staff was friendly and parking was easy. It was reasonably priced and in a convenient location. We would stay here again
Great hotel for our whole family that includes my 2 year old. Spend a lot of time by the pool relaxing ! Love the size of the room and the decor is nice. It's in a nice quiet location but not far from all the entertainment.
Wow! What a nice surprise! The hotel was so nice. The room was large and comfortable. The decor was modern and vibrant. I was so impressed by the remodeling and redesign. I wish all hotel rooms used this plan. The bathroom was so large and spacious! I love the shelving in the bathroom for your clothes and personal items along with the ironing board and iron. With the dressing area in the bathroom, all luggage stays there which allows the room to stay tidy and uncluttered. Also the barn door is a great space saver. The breakfast area and business center is beautifully decorated with a lot of attention given to detail as well as function. Except for an unexplained, errant noise that must have come through the plumbing system, it was quiet and relaxing---- I was skeptical since this hotel had exterior rooms and we were pool side. Nice stay! Staff was awesome. We will definitely stay again.
Took my son for an overnight on the Island last minute on a budget, but got more than expected. Great pool, clean rooms, friendly staff, and bfast on par with Hampton, Springhill Suites. Recommended!!
The staff is warm and friendly, the rooms are comfortable and spacious. Breakfast had variety and was good. We'll stay here again. We were very pleasantly surprised that Best Western was such a pleasant experience.
Very updated and nice. The breakfast was great and filling. Not just your typical "hotel breakfast". Fresh fruit. Eggs, bacon and biscuits. Juice is provided for breakfast and then the rest of the day tea and lemonade is served. Fresh baked cookies too!! The rooms are updated and very nice. The pool is fantastic!! Very large and even a hot tub. The staff is very friendly and helpful. We enjoyed our stay tremendously and will stay here again.
Loved the pool! Breakfast was as expected, the room was very clean and the bed was very comfortable! The staff was very friendly and helpful. The beach is not very far from the hotel at all and there are many restaurants in the area. We will be visiting again soon!
We showed up 30 minutes after Check-In time to be sure our rooms would be ready and we could unload our cars. One room was told to be ready and the other hadn't been done yet but the housekeeping staff was standing around in the lobby. When we went to the rooms, neither were ready and the one they said was ready hadn't been touched. Once we finally got our rooms, everything was pretty good. The Jacuzzi was broken the first night but they fixed it the next day. A group of teenagers from an Atlanta-area church stayed one night during our three-night stay and were rowdy at the pool and took over the breakfast area the next morning. They were very rude but the staff handled them pretty well. As far as staying here again, we will always stay here. The hotel is clean, kept well, and is beautiful. I've already recommended this hotel to others and will continue to.
Dear Liam, We appreciate your constructive feedback. It pleases us to know that overall you had a wonderful stay with Best Western Plus St. Simons. We apologize for the misunderstanding with housekeeping. Knowing you found the hotel to be clean and beautiful is a compliment we will happily accept! Our friendly staff works hard to accommodate all of our guests, although you ran into some rowdy kids, we are pleased that our staff was quick to take care of that situation. We want you to be comfortable during your stay. Come back and see us soon and bring all your friends!
For starters, get rid of the ticks. In our 7 night stay, we found 6 ticks in our room. Second, train your staff on how to operate the handicap pool lift and also get a handicap pool lift that works. I am wheelchair bound and one of the big reasons we booked this hotel was for its pool accessibility. As we prepared to go to the pool, we asked the attendant for the use of the lift. The attendant did not know anything about it. We were handed the battery and told we could operate it ourselves as he didn't know anything about it. After some trial and error, my husband was able to operate the lift. This was all capped by the fact that the lift stopped working and would not come out of the pool. I was in the pool without the ability to get out. Luckily, my husband and another guest were able to help me out of the pool. When we told the desk what happened, they offered no apology and did not seem concerned. This, to me, seems like a serious issue that the hotel needs to remedy. The third and final issue was out of the 8 days we were there, our room was serviced 4 times. Even when the room was serviced, it was extremely inconsistent. Several days we were left without wash cloths or various other items. It was kind of a joke between us to see what item would be left out that particular day
Your constructive feedback is appreciated, and we apologize that we did not provide you with the stay that you expected and deserve. We apologize that you had a run in with uninvited guests; we are currently in the process of completing extensive pest control and prevention treatments. Our guests will not encounter this problem any longer. We are also sorry that your room was not serviced regularly and consistently; we have passed these comments on to our housekeeping staff and will strive to rectify these issues.However, please be aware that if the Do Not Disturb sign is placed on the door in the mornings, your room will not be serviced. Most importantly, we are sincerely disappointed in regard to your experience with our pool lift; we pride ourselves on making our accommodations and amenities accessible to everyone, and this should not have happened. It's unfortunate that after plugging in the battery for the lift, and demonstrating how it worked, there was still some confusion on operating the lift and then it malfunctioned. We have shared these comments with our pool staff so that every team member will be properly trained in the use of the lift, but also our maintenance staff so that we can make sure the lift works properly for our guests. We hope you will give us another opportunity to host you so that we many provide you with the accommodations and the customer service we are known for.
This hotel was very nice & quite. It was tucked away in a cul de sac & no traffic. I loved the quite effect of no traffic. The room was very nice & comfortable, we slept very well. We would recommend it.
Dear Jeanie, We appreciate your five-star review and are thrilled our quaint island retreat lived up to your satisfaction. Our team takes every opportunity to provide a relaxing, comfortable stay through newly renovated accommodations, a peaceful, secluded location, and outstanding amenities. We look forward to welcoming you back the next time you come this way for a visit.
Day staff didn't know what time the trolley was picking us up. My nephew didn't tell the safd when, were.he just gave a time.. I don't believe it was a serious problem... evening staff was kind and helpful... We would stay there again.. Beautiful clean updated and very comfortable!!!
Newly remodeled, elegantly furnished and decorated, quiet location, wonderful pool and spa, nice breakfast. Very pleasant stay! St. Simons is a charming island with very picturesque neighborhoods and lots of choices for dining in the village center.
We stayed here last August after a mild hurricane has just come through. Room, breakfast and view were all extremely nice. The only problem I had with this hotel is the cleaning of pool area after the storm. It was closed due to the moss from the trees. I actually drank my morning coffee and watched the staff literally do nothing for hours to clean up the situation. The sad part was it would have took about two hours to clean up but the pool area and it ended up being closed all day. I watched one man finally give up and set out a table for his family. Also, there were limbs were through out the parking lot that we had to dodge just to park. Again it would have only took about an hour to clean up. So unless something has changed do not stay here during a storm or you can hang up enjoying the pool.
I wanted to get away to St. Simon's Island for a quick birthday/business retreat. I did not end up staying at Best Western, but the front desk attendant, Stacey, did not turn me away with a casual "Have a nice night" reply. She assisted me in finding a place to stay that was within my budget and nearby. She is truly a gem! She went above and beyond by calling the other place, giving them my name, printing directions, and welcoming me to the island. Stacey is the epitome of customer service and southern hospitality. For those whom are fortunate to stay at Best Western Plus, she alone is worth the visit!
Loved the pool and breakfast was really tasty. Very kind front desk staff and breakfast staff - thank you for a great stay! I stayed for business for three weeks and the staff made sure to accommodate any issues.
We thoroughly enjoyed our stay at the Best Western Saint Simons Island. The room was nice. Everything worked. Everything was clean. The staff were friendly at every encounter. I highly recommend this hotel.
I stayed at this hotel for several weeks and the staff made the stay extremely pleasant. The staff was always friendly and helpful - going above and beyond what was expected. A full breakfast was served daily by our chef, always with a smile and energetic good morning. The rooms were in great condition, nicely furnished, and always clean. The outdoor pool was an unexpected benefit, especially during the warm springs days. And, the photos posted on the website are accurate!
During our first visit we did not take advantage of the ample breakfast available, but this time was amazed at the wide selection, the well maintained dining area, and the overall helpfulness of the kitchen staff.
We were very surprised to find out that this hotel was not totally built new from the ground up, but a renovation of an old hotel. The renovations were so good we thought this was a newly built Best Western. Service was great at the desk and in the breakfast area. Hot breakfast was very good, with many hot choices. Very convenient to many places we wanted to see. Definitely recommend; we stayed 2 nights and were very pleased.
I haven't stayed in a Best Western in a long time, but I think of it more as a motel and a budget chain. This is a Best Western Plus, and I'm not sure what the Plus stands for but the decor in the hotel was modern and chic, and the pool area very pretty with a giant live oak draped with Spanish moss and a hot tub in a gazebo. Breakfast was typical of a chain restaurant but satisfying, and the way the breakfast area was decorated (again, quite stylish) made the experience better. The room was on the small side, which was fine. The bathroom was very clean and looked recently renovated. Often in cheaper hotels, the bathroom suffers from grime or missing grout but this one was nice and new. My only complaint is that the pillows were quite lofty and we could hear other guests passing by outside, which meant I didn't sleep as well as I had in other recent hotel stays.
My husband and I had go get away for a weekend to visit one of our friends, who lives in Brunswick so I found the Best Western and booked it. We arrived early and the room was not ready so we went down to the pier. We got back to the hotel about 3:30 and the room was ready. The room was nice and we had a view of the pool, which was nice.
Numerous problems, doors wouldnt shut or stay closed, therefore loosing privacy. Housekeeping walking in on me while I was in my underwear. Returning at day's end, locked out of room...and housekeeping didn't return to clean room. Front desk required us to make several trips to them in order to rectify their staff problems. Room had such potential, if only human errors had not followed along.
Cherri, thank you for providing feedback regarding your recent stay. We are so sorry you experienced these issues during your stay. We will definitely follow-up with our front desk and housekeeping staff. Our goal is to provide an exceptional guest experience for all of our guests. We hope you give us another chance in the future to make it right. Thank you - Best Western Hotels & Resorts
I was very pleasantly surprised by this motel -- great price; great location; clean, quiet and comfortable rooms; and a wonderful outdoor pool/spa. The breakfast was also quite good and the staff were very friendly. The perfect place for our visit to St. Simons Island!
Pleasantly surprised to stay at this Best Western. The rooms were quite nice and the bathrooms intelligently laid out (sliding door versus a swing door that takes up too much room in the room). Nice beds (although softer pillows would help), and quiet HVAC system helped get to sleep. Poor and patio area very nice for relaxing and wine although weather did not cooperate as far as temperature. The staff here were universally pleasant and helpful. The happy woman running the breakfast bar deserves a raise for being just wonderfully cheerful each morning, making everyone feel great to start the day. A good value on an expensive island.
Everything was wonderful. Breakfast was amazing. Much better than expected. The front desk staff bent over backwards to accommodate us. The hotel rooms are beautifully decorated and the grounds are kept clean.
This was a beautiful hotel,rooms were very nice and comfortable. Unfortunately the room was never made up for our next day stay. The hotel seemed to have a staffing problem that day with housekeeping. Would stay there again if the problem dosen't happen again. Breakfast was the best of our other Best Western stays.
We stayed at this hotel for a few days over Spring Break. On the surface it looks great - a BW that has been recently refurbished, very nicely I might add, with a large swimming pool and patio area that really attracted us, as we have three children who love to swim! The trouble is, when a hotel upgrades itself like this, it REALLY needs to upgrade the staff too. Sadly this one did not, and it showed in several ways which I will come to. Firstly, we booked a two queen bed room, and it was teeny tiny, VERY claustrophobic. They had availability for a 2 room suite for the last 2 of our 4 day trip, and we moved into that gratefully. Basically, think of the old Best Western motel rooms, with the massive air conditioner under the window - despite the refurb, this is what you get, and with a 2 room suite you get two old rooms knocked into one suite, in fact the front door of the second room is still there behind a curtain :) Still, I would say unequivocally that unless you are 2 people who are very comfortable being crushed together at all times, book a suite!! We did not have enough towels, and had trouble getting more. After the first night, we had to ask twice if housekeeping were coming to our room because we had seen them about but they never cleaned our room or replaced towels. We were promised TWICE that yes they were.... eventually we were told that they were short staffed, and that no, nobody would be servicing our room. We had to fetch our own towels. The pool area, though pretty, was dirty. It needed sweeping badly, the pool should be skimmed every single day, and the walk up to the jacuzzi was also like this. In addition, the trash cans on the patio were overflowing, with trash around the floor. In a place like South Georgia, that's just going to attract bugs and nasties in my opinion! I told the front desk staff, and eventually, somebody did pick up the trash, though nothing else was attended to. The Pool Towel stand was always empty - in fact at one point I felt so sorry for the front desk lady who was doing a great job of fielding the complaints she had written all over post-it notes on her desk, that I offered to go put some towels out for her, which I did. When we moved into the suite, two lamps had missing light bulbs. One of them was on the floor by the window, smashed. I phoned front desk, I asked the receptionist directly, and eventually, on our last night, I collared an elusive housekeeper and asked again to have some light in our bedroom. Maintenance did come and replace the bulbs, but left the broken one where it was. In the suite which sleeps 5, we were given 3 bath towels and 1 hand towel. When my husband queried this with a housekeeper he was told they were all in the laundry, but we would get some towels shortly. Seriously... every towel in the hotel was in the laundry?!??? We did not get towels. I had to walk down again to front desk, and pick up some towels, and carry them back to the room. The complimentary breakfast was the usual, nothing special about it but nothing bad either. Kristie the hostess was cheerful and very friendly. The breakfast room had a permanent smell of sulfurous eggs - i'm not sure if it was food or the local swamps :) I would like to mention Anne who worked the front desk - she was the only member of staff who tried very hard to fix the problems we had, and seemed to care about what she was doing. Basically, I wouldn't stay at this hotel again until I knew they had employed more cleaning staff, bought more towels, employed someone to maintain the grounds and the basic room maintenance (like light bulbs!) YOu are not running a basic motel there anymore Best Western - if you want to call the hotel a Best Western PLUS, you really need to add staff who are better trained and more plentiful!
Staff is always pleasant. The location is great and the price is right for a one or few nights stay. It's not far from restaurants or sightseeing locations. Room is always clean and the decor is modern.
We are glad you enjoyed your stay and thank you for the review! We will see you soon!
Came here to check in. I called at 12:30 and they told me my room was available. It's now 3:50 and they're saying my room isn't ready. Check-in is at 3pm. So I'm paying for a room from 3pm on, and I'm getting screwed out of an hour. We have to be at a concert in an hour. Terrible service.
Thank you for your feedback. I am sorry the room was not ready when you walked in. I do understand the front desk was able to locate a clean room and believe the wait wasn't that long. I hope you enjoyed the concert and we hope to have you back again in the future!
I highly recommend this hotel overall. Rate was very reasonable. The complex was recently completely updated. Very cute, tasteful and modern. The room was great, bed comfortable. The room size was "cozy", not a lot of extra space. We never tried breakfast which was included. The pool area was very pretty. The staff were pleasant and professional. Housekeeping forgot to clean our room which was a negative. The manager, Cathy, was also very professional and credited us the next day when we checked out. We definitely recommend this hotel, especially if you are on a budget.
Thank you for your feedback. We hope to have you back in the near future!
Staying here while we work on Condo that was messed up during the hurricane and it is the best day so far on the island had problems with all the other ones but so far this one is very pretty and has the most beautiful swimming pool on the island will stay again. Housekeeping needs to watch for hairs in bathroom (I'm also OCD ha) but still beautiful room and bathroom, very modern and up to date. Great location. Jacuzzi in a gazebo!
Thank you for your feedback. We will review this with housekeeping. We would love to see you back with us in the future!
I had a most enjoyable stay. Room was immaculate. Hotel and grounds are pleasing to the eye. I slept very well. I was particularly impressed with the visual appearance of the hotel and pool in light of its recent exposure to Hurricane Matthew and the fact that at least two rooms had suffered damage. Staff and contractors obviously worked hard to return hotel and grounds to conditions prior to the storm. Every staff member I encountered was hospitable, friendly, willing to go out of their way to assist me, and professional. I notified the staff of a leaking air conditioner outside one of the rooms next to me than was leading water all over the walkway outside the rooms. The problem was fixed that day, and when I returned, the walkway was dry. For the price and quality of the facilities, I'd highly recommend staying there. I know I will on my future trips there.
Thank you! We hope to see you in the future!
We were attending a wedding and had made reservations at an upscale hotel on the beach. Hurricane Matthew hit and therefore the beach was not a good option. I changed to the Best Western since it was less than a mile away from wedding site and less than 1/3 the cost of other hotel and 1/2 the cost of all other hotels in the area. Expected a plain room but we were only going to sleep there so as long as it was clean we would of been satisfied. It was quite the pleasant surprise when the room turned out to be very nice, clean and really cheery. They may have been remodeled recently and what a great job they did. Great use of space, good lighting, loved the cubbies instead of cabinets and drawers. Had everything you needed and included breakfast. So glad I switched for this occasion.
We have gone through a renovation and are thrilled with the outcome! We hope to see you again soon!
Perfect room , loved the decor, went swimming in pool hot tip not open yet hotel is brand new , not even finished yet. Close to everything we wanted. Loved the village and beautiful beaches Will come again !!!!
Thank you!
Very nice hotel. Very friendly and helpful staff. Very clean and a good value for the money. Could have done better on the breakfast bar. Was just ok. However, we would stay there again. I needed instructions to find a certain location, the lady at the desk not only told me where to go but also printed the instructions.
We booked through Hotwire for our trip only to get there and be told we only have 1 night showing on their side which we were charged for 2 nights on our credit card. We also asked for a room on the bottom floor which we did not get. Finally after a hour of waiting to see who messed up our plans we get a room. Only to get to the room and there was like 20-25 men standing around the rooms drinking! We went back to the office finally got a different room, then made it to our spot like a hour and a half later. Went out throughout the town did our fishing and what not only to go back to the room at like 7 ish pm and we were locked out. Had to reload everything back up and go back to the office to have our room keys rekeyed!! Only to wake up the next morning with red bug bites all over our bodies!!!! Never ever again will we stay at a best western plus!
We were at St Simons for a conference. The event was at the King and Prince. We were able to cut our lodging cost by a third at this location. Savings are good and great when we could save and still have great accommodations. The property was just updated. Even though they were still wrapping up the upgrade, the campus was clean, neat and very nice. The upgrade is wonderful. The breakfast had protein options which mean a lot to us. It is a great blend of comfort and modern decor.
We stayed one night & wished we'd stayed longer. The room was fantastic, well decorated, modern & comfortable. We had a room overlooking the pool, which looked a nice place to be. The breakfast was good with good variety. The staff were friendly, polite & welcoming. We will return
I will be staying again when visiting they earned my loyalty . Rooms were comfy and contained all the amenities. Pool area under the large moss covered trees was a great place to enjoy the complimentary continental breakfast. Friendly staff and great housekeeping also.
This place looks totally different from the tired old look it used to have. Rooms have been updated to a modern, Euro look. The lobby and eating area looks terrific! Location is excellent and pool has even been redone.
I stayed at this hotel with my fiance a couple of weeks ago. We were on a tight budget as we are getting married in 2 months and the room price fit our budget. We are getting married on Jekyll island and had to come view the location for our special day. I can not brag enough about this place! The rooms were adorable and the pool area was absolutely gorgeous! Will definitely recommend and visit this hotel again!
Quiet location close to the pier on St Simons Island. Just a quick getaway for me and my 5 yr old daughter and we will return. Loved the pool....very quiet, attractive location. Staff was courteous.....at breakfast in the lobby both morning we were there and we enjoyed it both times.
My wife and I took a vacation over Labor Day weekend. I didn't want to spend Labor Day weekend prices on hotels on the island, so I was quite relieved to find this location. It just finished a renovation about two weeks ago and the place really feels it. The lobby is very nice decorated and the rooms were spacious and very clean. We were thoroughly impressed with all the features, the decorations and definitely enjoyed the pool, which was right outside our room. The hotel staff was courteous and attentive when we asked for assistance as well. We enjoyed the location as well, although at night we drove past the turn a few times even after having been there, so just be aware of that! The ONLY downside was the breakfast. The food was decent (eggs, sausage, waffles) but there was no fresh fruit and the organization of the space meant there was pretty cramped quarters getting in line to get food or getting out of line to a seat. Saturday it wasn't a problem, but Sunday it was pretty bad. On top of the large amount of people in the very narrow corner for food, the air conditioning must've been on the fritz because it was hot in there. My wife was fine with it, but I couldn't take it so we left to get food elsewhere on the island. That's the only drawback, everything else was wonderful. We WILL definitely stay here again, hopefully with the renovations they don't skyrocket their prices, because they could easily become the best kept secret on the island. Thanks Best Western!
This hotel is a winner. The staff is great; experts at customer service and so accommodating. The hotel itself has undergone a renovation, so is sparkling new, clean and comfy. Pool area is beautiful. Highly recommend.
Amazing place! Very quiet and peaceful location that's extremely convenient to the beach and plenty of restaurants. The staff is so friendly and always made sure to greet us and make sure we were doing well. Our room was so clean and cozy, and the bathroom is nicer than ours at home. Didn't actually use the pool due to a short stay but the outdoor area is very nice and tranquil. I would definitely stay here again and would recommend this place to anyone looking for a comfortable and peaceful hotel on the island!!
Due to the Hurricane here in our area, we lost power at the house for almost 48 hours and needed a place to stay. It worked out that there was vacancy. Easy prices, clean, modern all the things you want in a hotel and more.
Pleasantly surprised ! Took my wife for a weekend getaway and this place was extremely clean, the decor was spot on and the color scheme was beautiful! Even the bathroom was updated, everything thing was well designed. And the best part was that the price was right!
Alex, We are happy to be your weekend getaway! Thank you for your kind words. We are so glad you enjoyed our newly renovated property. I hope you can get away again soon to visit us. Sincerely, Abby Ellis General Manager
This is a great place. The staff was very nice and very helpful. The rooms was very clean and comfortable. I would definitely stay here again. The pool was big enough that you don't feel crowded. The island inn is also affordable for everyone. Thanks to the staff for such a wonderful stay.
Thank you for taking the time to share your experience. We are so glad that you have stayed with us since we have reopened! I hope you visit us again soon and take some time to relax by our pool. Safe Travels! Abby Ellis General Manager
The hotel was just finishing up renovations during my stay. The room was nice with updated bathroom and comfortable beds. They have plently of outlets and USB chargers throughout the room along with a small frig good A/C. Free Wi-Fi was also decent speed to stream movies etc. The pool area is great and I will stay here again as it was a great deal for the price when everything else was sold out. I wouldn't pay attention to previous bad reviews before the remodel.
KaiserG13, Thank you for staying with us. We appreciate you choosing us while we were finishing our renovation and are so glad you enjoyed you stay with us! I hope you will visit again soon to enjoy the final product! Sincerely, Abby Ellis General Manager
I read other reviews and saw the horrible pictures and did not want to stay here! But we had no choice because there were no vacancies anywhere else. I am pleased to say that they have remodeled the rooms and the pool area, and are presently working on the lobby. It was very nice and we will stay again when we are up there. I didn't get picture of the room, but it is decorated very tastefully! The bathroom is great! Here is picture of the pool area.
chamilton1970, Thank you for taking a chance on us! We are so thrilled to be complete with the project and how it turned out. I hope you will visit St. Simons again soon to visit us and see the hotel. Sincerely, Abby Ellis
no elevator and no landings on stairs 15 stairs straight up which with luggage not a good experience shower was awful. nothing worked and front desk seemed unconcerned. rate differed from that quoted by phone, but they did correct when it was called to attention. lady handling the adjustment did not seem pleased she had to correct. not a very pleasant experience.
I have stayed at this place on many occasions but will never stay there again. I booked though Priceline so the room was pre-paid. The hotel charged my credit card for $93.24 and has never returned repeated phone calls and messages. There was absolutely no incidental charges and no excuse to charge anything to the card. The worst part is that they WILL NOT return any phone calls to help with getting resolved. Obviously the place is on the verge of bankruptcy and is desperate for money. Avoid this horrendous and filthy place at all costs.
Nous vous répondons sous 48H