Best Western Premier Hotel Winnipeg East, Winnipeg

We had an amazing experience. The staff we encountered were all very pleasant. They took the time to wish my daughter a happy birthday and made her big day extra special. The pool area was very nice although the hot tub was closed. We also really enjoyed the room, it was clean and quiet

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Amandaa052021 Thank you for your very kind comments regarding our staff. We are very proud of them. I regret we could not make available the hot tub for guest use in our pool area. This has been closed since last march as we cannot guarantee safe social distancing in the tub. We look forward to your return to the hotel and thank you once again for your very kind comments. Steven James

The 1st room we were in had drink marks on the coffee table and side table and they missed cleaning a portion of the floor. The rest of the room looked good. We called the front desk and they moved us rooms right away. They were friendly and very accommodating.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your comments and I personally apologize for the cleaning missteps with your assigned room. I was pleased however that our team was able to resolve this quickly and your remaining stay was well received. Thank you once again Steven

This is our third stay at this hotel. Always very clean, employees friendly, rooms are spacious and cozy. Bedding is amazing and a great sleep each time. Breakfast is great even during these times. Very well organized and delicious. Management takes care of their guests and hotel like a five star and feel of luxury. Close to shopping stores, restaurants and casino . Pool and fitness center wonderful. Once available again you must check out this hotel overall great stay and great people.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello CaribbeanOceanLover Thank you for your wonderful comments about our hotel and our hospitality team. We are particularly delighted to read that you have stayed with us three times. With sincere appreciation Steven james

Not a place to stay if you value your back. The bed was ridiculously sunken in and the pillows were child size in width and length and too thick not at all comfortable. Being a newer hotel was definitely expecting more. The temperature control in the room was also a huge issue, went from freezing one minute to sweating the next (without changing anything)

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Big Momma Thank you for selecting the Best Western Premier for your recent stay as well as your comments regarding your experience at the hotel. We are sorry that you did not find our beds comfortable. The beds are less than 18 months old and we receive rave reviews on the bed sets. In fact we have referred a number of guests to our bed suppliers who have sold the units directly to our guests. On the temperature controls, it sounds like we may have a defective thermostat. If you could reach back to the hotel and let us know what room you stayed in, we can replace the thermostat. Thank you again for staying with us

I stayed at the hotel for an appointment, as soon as I walked in the hotel I was greated by a very friendly team of people that work there. The hotel is beautiful I have never had a better sleep than I did there the beds are the best I have ever slept in. The people that work there are one huge family . Even with covid they are still happy and you hear laughter from everyone . I will definitly stay again and I will be letting my family and friends know the best place to stay is the Best Western Premier. I thank every person in the hotel for the best experience I have ever had.

This was my 2nd stay at this hotel. The hotel and rooms are beautifully decorated and very clean. The breakfast was very good and the staff accommodating. I enjoyed my large room and loved that there wasn't any noise. I would love to stay there again.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Jewwls2401 Thank you for your kind words about your recent stay at our hotel and in particular that you are becoming a return visitor to the property. We look forward to hosting your next stay Steven James

Took over half hour to check in as attendant didn't know how to process promotional travel voucher properly, had to call day manager & customer service. Room not clean, hand & finger prints all over both windows, debris on floor and some sort of liquid spots on floor in front of chair and couch obviously floor wasn't washed ( laminate flooring in room) Then to make matters worse found a tea bag floating in water reservoir of single serve coffee maker, this was appalling and made me physically ill thinking I had drank the coffee the day before. I was neither offered a complimentary future stay or refund from BW Regent for the unacceptable conditions I encountered. I/we always stay at BW when traveling and normally at Pembina BW in Winnipeg, I have never have had any issues there, the rooms are always clean and fresh smelling, the food is excellent, staff and manager are friendly and in fact they know us by name there. I would strongly recommend you check everything out if staying at BW Regent, before settling in.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your comments regarding your recent stay at the Best Western. I want to apologize for the cleanliness issues found in your room. I will review all concerns with our housekeeping team to ensure all proper steps are taken so that this does not occur again at our hotel Sincerely Steven James

Bright, new, clean and the night we stayed they had a promo of free pasta sampling, which size was more like a full plate dinner to us. The fitness center was fabulous with a good system of asking the guest to use sticky to identify the equipment that had been used so that they would clean more extensively.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Akuyek Thank you for staying at the Best Western Premier Winnipeg and for your very kind comments regarding our hotel. We hope you had the opportunity to enjoy our complimentary hot breakfast at the hotel. We feature scrambled eggs, bacon and sausage, hash browns, breakfast burritos, and of course pastries, yogurts and breakfast beverages. Thank you once again and we look forward to your return to the Best Western Premier Winnipeg

Not much bad to say about this hotel. Lots of parking, friendly staff, great room and best of all, quiet. The restaurant had comfortable and safe seating and the food was very good. We upgraded our room which gave us some added space with a pull out sofa and 2nd tv.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thankyou for staying at the Best Western Premier Winnipeg. we are delighted that we were able to provide a quiet restful stay. Thank you as well for your kind comments regarding our hospitality team. They are indeed wonderful. We look forward to your return to the Best Western Premier Winnipeg Sincerely Steven James

Front desk looked like she dreaded having a job. Not the best first/last impression when entering/leaving the hotel. Room cleaners were way nicer and had a good working attitude than the front desk staff. Very clean hotel otherwise, good complimentary breakfast (not all you can eat probably due to COVID, but still a decent serving). However, I barely had contact with the front desk so i would still rate my experience 9/10.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Hotel2021 Thank you for selecting the Best Western Premier for your hotel requirements. I would like to apologize for the impression our front desk associate may have given you. Your comment is very important to our property and I will review with the team. We are delighted you enjoyed our breakfast offerings. Due to Covid-19, we are prohibited from providing a buffet self-serve breakfast. We have though ensured that our breakfast selections remain substantial with hot scrambled eggs, fresh house made breakfast burritos, bacon, sausages, hash browns, plus pastries, juice and of course coffee. Thank you once again for staying at the Best Western Premier, Winnipeg

This is a very modern hotel with large clean rooms. I would be remiss not to mention Kelsey and Shelby in the breakfast area. They were both friendly, efficient and helpful. Great service and two outstanding employees.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank You Rogue30 for your kind review. We have wonderful staff at the hotel of which Kelsey and Shelby great examples of our team who are passionate about hospitality Thank you once again Steven

Newly renovated but very poor house keeping. And non of the COVID precautions does apply here. Bring your spray sanitizer, wipes and do clean everything especially if you have kids. I found pee on the toilet seat. The dry receptionist lady offed to clean it but also offered to change the room so ended having an upgrade. But again in the toilet room, there was a mucus, kind off, wiped or sprayed on the wall above the toilet seat. It could be male productive fluid that contains any life threatening disease. HEB C, maybe or HIV. The receptionist brought the general manager who immediately started defending the hotel that the pee was only the cleaning product from the steamer, which is totally not true but he was a elder so I didn't argue amd respected his age. When I said why it was crystals just like dry pee. He replied”from our prospective it is well sanitized” When we reached the upgrade room, he said” I don't know what you did to the room” as if I was the one putting the filth for the joy of dragging my family between rooms than settling and resting because we had to checkout at 8am. I replied that I don't appreciate being accused. He replied I don't know. Finally changed to third room after it was checked thoroughly by both general manager and house keeping, leaving shoes prints in the shower and everywhere else. So the vacuum effort, if it was vacuumed, is gone. Good thing I wanted to sleep and family are tired. Otherwise I would give them a worse response. I spend four to five months of my year in hotels. I've seen bad hotels but never bad receptionist nor as rude manager. Just never in my whole 11 years of my career as a consultant. They never apologized. I've seen much poor hotels but far better staff than this hotel except for one Lady named Megan in accounts. I had to call to see why am I being charged differently from the rate I signed for. She checked and had corrected the unprofessional people mistake. I felt sorry for her that she had to work with that kind of people. She sounded positive as soon I started talking to her. She responded the way any professional person going to handle a situation. She listened then responded. Not like the manager who defended the pee to be sanitizer. He need to up his managerial skills at least learn for Megan's positive attitude. Say sorry and don't accuse guests for housekeeping faults. Check the photos. Poor quality but it's up to you if you wish to choose poor hygiene. I wouldn't go back and never best western. I hope they treat people better after this review.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Dear Trip Advisor Travelers I have chosen to address you vs. the author of the comments above. It is unfortunate that this medium allows for an individual to project many half truths and outright misinformation. The purpose of what, we do not know or wish to speculate. Instead, I ask you to continue reading all the previous guests comments below. Their collective experiences are resoundingly polar opposites to that transcribed above and we trust that you will have full confidence in your pending stay at our hotel. Thank You

A very clean hotel with exceptional staff and a unique and pleasing decor. About time hotels started to look a little more lively and eye appealing! From check in to check out, we had a great experience. The price was very reasonable and the hotel was run with respect to all the Covid rules. The room was spotless and the staff friendly and efficient. Kudos to Kelsey in the breakfast bar who not only dished out all the hot breakfasts, but cleaned up the table and got you whatever else she could accommodate you with. Bubbly, friendly and efficient, Kelsey was an excellent ambassador for this franchise site and a credit to the hotel chain.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello JM On behalf of our entire team, thank you for your very kind comments regarding the hotel and in particular one of our Red Shoes superstars Kelsey. Her bubbly personality combined with her exceptional service has been often recognized by our hotel's guests. Thank you once again for your very kind comments and we hope you will return soon. Steven

I have to admit I was nervous staying at a hotel during COVID but right as soon as I saw the mandatory masks on the front door, my anxiety eased! My room was spotless and smelled so clean! The staff were very friendly and the checkin was a breeze! Being able to go outside on a hot Winnipeg summer night to enjoy supper on the patio was one of the best features!! I will most definitely come back here when I visit Winnipeg again.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello GizmoChorney Thank you for the wonderful comments regarding your stay at the Best Western Premier Winnipeg. We do have in place rigorous protocols to help ensure our guest's feeling of safety during these stressful travel times. Not only does this include the required use of facial protection for everyone who enters our hotel, but the enhanced cleaning protocols in place throughout the building. We are delighted that you were able to enjoy a meal on our outdoor patio. It is quickly becoming a favorite spot for our guests to meet and with the separate seating groupings, we are able to provide safe, social distancing. Once again thank you for your very kind comments. I will make sure to share your experience with our hospitality team

We booked this hotel because we were told they had smart tvs (we had a full day online conference to watch in our room)... We checked in only to find out they didn't actually have smart tvs. We had to run around the city to find special adapters just to attend the online conference. Front desk did try to help but was unsuccessful. Rooms we're sorta clean but shower was still dirty. Food was good except eggs .... those tasted like chemicals.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your comments regarding your recent stay at the Best Western Premier. I apologize that there was issues with accessing your conference utilizing our smart tvs. I was not aware of your difficulties or what special connecting devices you required to attach your personal computer to our televisions. I apologize as well that you found the shower lacked cleanliness. I will review your comments with our executive housekeeper. For the scrambled eggs, we do use a liquid egg product that is a standard product in the hospitality industry. I will review your concerns with our Chef but this observation is the first concern raised about our hot breakfast program. Thank once again for your concerns. Your comments will help us continue to improve our industry leading service Steven

This is the second time our group has returned to this hotel. The hotel has a excellent meeting room with the required elements needed for the meeting. The clean decor of the the hotel, the value of what you pay for, excellent location, Covid safe practices in place and especially the staff.. Meagan and the team ensured we were well taken care of during our stay. All good reports from our group of 20. We will be returning.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your kind comments regarding the Best Western Premier Winnipeg. We are delighted you found your entire stay at the property from our catering facilities, to our hotel rooms, to the focused efforts we have in place to provide a safe Covid - 19 free experience. We look forward to your return Sincerely Steven

Awesome room ! Very comfortable beds and very quick check in and out. The location is great very close to mall and stores. fitness room is great and would definitely stay there again...I usually try to stay at a best Western when possible and enjoy their loyalty points program where you can earn free nights among other things.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Christopher Thank you for your wonderful comments regarding the Best Western Premier Winnipeg. We were delighted you were able to take advantage of the free night stay. Best Western Hotels offer members a reward rich point system that quickly generate opportunities for free nights stays. So pleased you were able to enjoy our fitness facility. We offer a huge in-house fitness room with lots of cardio and weight training equipment sure to compliment most guests exercise routines at their personal gym. We hope your travels bring you back to Winnipeg soon and to the Best Western Premier Sincerely Steven

We had a great time, my son and I. We enjoyed the pool, and the free wifi. I wish the coffee was better, but I'm a bit of a coffee snob. Everyone was very nice and accommodating. The covid cleaning measures were really great. Masks are required in the main hotel areas, but not in the pool, restaurant, or guest rooms.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Celeste Thank you for your wonderful comments about the Best Western Premier Winnipeg. Our hospitality team are dedicated to the delivery of a safe and memorable stay. We hope that you had the opportunity to enjoy the free hot breakfast offered at the property. We are receiving rave reviews and comments on the selection and freshness of our breakfast. We hope that you plan again soon for another staycation at the Best Western Premier Winnipeg and thank you once again for your warm comments Sincerely Steven

Beautiful looking new hotel , very modern but no adherence to BW policies on masks or distancing. No signage outside front doors on masks, no signage outside elevators on occupancy and no compliance with BW covid policies.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Don R Thank you for your comments on the hotel and we are delighted that you liked our property. Regarding your comments on adherence to Best Western hotel policies, Best Western indeed introduced new face covering policies one week ago. We in fact ordered 10,000 face masks to be able to supply our guests in need of face coverings but these supplies did not arrive until after your stay. As such we did not implement the face mask policy until we would be confident we could provide guests with a fair consistent and balanced approach the the new Best Western policy. During your stay you would have noticed that all the Best Western employees wore face masks. We have in place a very thorough Covid-19 mitigation policy covering all areas of the hotel for both effective sanitizing and disinfecting of all touch points. Access to the pool and fitness facilities are restricted in numbers of guests to ensure the best safety protocols possible. All hotel employees have completed the MTEC provincial certification course on 'Cleaning It Right' which is becoming a national standard due to the quality of the course. We also have in use electrostatic sprayers that are used based on a daily schedule to sanitize all public areas. We have detailed policy and procedure manuals for all departments addressing Covid-19 threats and these procedures are strictly enforced by all supervisors. Don R, I want to thank you again for your comments. I am sure from my response, you as well as all future Best Western Premier Winnipeg guests will have the greatest confidence in our focus on guest safety and a wonderful stay at our new hotel. Sincerely Steven James

Best stay! Service exceptional. Very clean! I would recommend this to anyone who likes a comfortable affordable accommodations. The food is exceptional. The pool is awesome and very clean. The rooms are well designed. Accessibility is well planned.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your delightful comments. We look forward to your return trip to Winnipeg and most certainly to your stay at your new home away from home...The Best Western Premier Winnipeg Sincerely Steven and team

Clean, quiet, and very comfortable rooms with beautiful decor. The hot breakfast options were fantastic and very tasty. But I think the best thing about this hotel is the staff. They were so friendly and helpful! Every person we encountered went above and beyond to make our stay enjoyable! My only complaint was the pool. Very nice pool and fun water slide, but the chlorine was overpowering at times. All in all, a great family getaway and we will definitely stay again on our next visit to Winnipeg!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Kherp14 Thank you for your kind comments about the new Best Western Premier. We are delighted that you enjoyed the vibrant decor of the hotel and you were able to sample our hot free breakfast. I apologize for the concern regarding the odor of chlorine in the pool. Your observation is important to us and I will review with our maintenance manager the possible reason for this issue. We hope your travels or mini stay-cation will bring you back to the Best western Premier Winnipeg in the near future

Stayed in the double queen suite which was very spacious for the family. Loved the bright colour of the decor. Beds were comfy, breakfast was yummy, and the pool was a lot of fun!! Kids had a blast on the waterslide.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your kind comments. Delighted you enjoyed the breakfast. Even though current health regulations prevent the breakfast buffet, we have developed a great breakfast with hot and cold selections that our guests are raving about. again we appreciate your wonderful comments and we hope you will be able to return to the Best Western Premier, Winnipeg

I was so so surprised I went too a little quick alone getaway.This hotel is like something you would see on a holiday and not Winnipeg. The decor the rooms the comfort of the beds, the staff and all the amenities were amazing.And it is very affordable. Other hotels here in city should take lessons.Thank You and I highly highly recommend this place.And the free hot breakfast in the morning is a plus.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello fatimac86 On behalf of all our hospitality team, I cannot express enough our delight and appreciation for your comments regarding your stay at the Best Western Premier Winnipeg. During these difficult Covid-19 times, our team has really stepped up to provide what we call RED SHOE SERVICE. This being recognized by comments confirms we are delivering what we promise We hope you will have the chance to return soon Sincerely Steven

BW on Regent in Winnipeg was a very nice place to stay. The rooms were very clean and modern. Staff was friendly and helpful. Was a very quiet environment to relax and sleep. Would recommend as a good place to stay

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello chuckrow2000 Thank you for your kind comments regarding the Best Western Premier Winnipeg. We are delighted that you had a great sleep at the hotel. I hope you had the opportunity to enjoy the commentary hot breakfast produced by our culinary team. We feature scrambled eggs, hot meats, potatoes and of course breakfast pastries. We look forward to your return Sincerely Steven

WATCH your credit card bills!! I had ‘reserved' 2 rooms and the other guest registered in at the same time I did. At check out I used my debit card and the other guest said to charge to their card...but the hotel charged MY card! I emailed the manager Steven James and his response was I was not double charged since I had initially reserved 2 rooms, so according to the hotel policy it is ok to have charged the room I did NOT -use (with out my permission) Thank goodness I kept receipt for business reasons...but this is NOT how a hotel should conduct business...you need to be made aware of this!! Are they as I call it ‘double charging' more customers and they are not aware!! Shame on this establishment!! FYI they did NOT offer to correct this charge and I had to approach the other guest and prove my situation which is just wrong on every level!! Hotel should take responsibility for their error, NOT me!! Be Leary!!!

Good staff polite and helpful . New place crisp clean and large room excellent breakfast. Place is away from city centre and very quite. Not far from casino. The pool and slide were looking clean and busy but didn't have time to visit Overall 10/10

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Ranjit T Thank you for your kind comments. Our buffet breakfast with omelets made fresh daily by our chefs is very popular. We hope on your return, you have an opportunity to enjoy the pool and waterslide. WE do have adult only swim time from 10:00 pm to 11:00 pm daily so you can enjoy easier access to the waterslide (: Thank once again Steven

The staff is amazingly fantastic. The food is great. It's nice you get free breakfast till 10am. Then coffee and water all day long. Rooms are clean and spacious. Pool needs a little less chlorine. I will be back again

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you catgirl809 Our entire hospitality team appreciates your wonderful comments. We are very proud of our entire hospitality team, as well, of course our beautiful new hotel. We look forward to your return Sincerely Steven

Beautiful and large rooms. Great customer service. Delicious breakfast with made-to-order omelettes. Our family keeps coming back - love this hotel! Rooms that accommodate a family of six comfortably are rare. This hotel is a gem!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Lovveto Trav Thank you for being such a loyal guest. We are delighted we consistently meet your expectations of a wonderful hospitality experience. We look forward to your next visit Sincerely Steven

This is the best Hotel so far I give it a 5 star it was was clean the staff was amazing and the kids really enjoy the pool while I had the opportunity to workout in the gym the only thing the do not have in the gym is over head weights

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello henryfehr931 Thank you for your 5 star rating on the hotel. We pride ourselves on offering a fabulous hotel experience and our service team continues to make us proud, daily. Our gym offers a wonderful selection of exercise equipment The universal gym does provide some exercises using overhead weights but I certainly understand that each persons exercise routine is dependent on equipment they use regularly. We hope you and your family will be able to return soon to the Best Western Premier, Winnipeg Sincerely Steven

Previous guests hair all over bathroom floor, see pictures. Neither of us have black hair. Hot tub was not in use, which was the ONLY reason for our stay. Couldn't even calm down with a relaxing bath because the room didn't have a bathtub! The heating/cooling unit is wacky, not consistent. Because I dealt with Expedia payment was already taken by them and there's no recourse. This is the third time I have booked through Expedia and there wasn't a pool/hot tub in use when we arrived. From now on I will be calling hotels directly and will not pay until I see it. Thanks for ruining my husband's birthday gift Best Western Premier East Winnipeg and for giving me numerous anxiety attacks over this!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 44angles2020 I would like to personally thank you for your comments on your recent stay at our property. Feedback from our guests both positive and negative help us to be a better provider for the very best in hospitality experience. I would like to apologize for what appears to be a lack of full attention to cleaning in your guestroom. This is a very unusual experience for us and absolutely unacceptable. If you would be so kind to reach out to me by telephone, this will give me an opportunity to investigate this further including when you stayed at our property. The heating units in the hotel guestrooms are brand new and operating efficiently. New technology in these units provide heated as well as fresh air into the guestroom to ensure a continuous full exchange of air for our guests experience. This can be interpreted by guests though as the units are not working properly With your disappointment on the pool's hot tub being closed for guest use, I understand. Temporary pool closures do happen. Due to heavy guest usage, the pool chemical balance can fall outside of the health department's requirements for safe public use. We employ a rigorous testing of the pool water samples numerous times every day. If a chemical imbalance is detected, we will immediately close down the hot tub to be absolutely certain that we do not place our guests in a potential unsafe environment. We will never put our guests safety at risk and for that, I cannot apologize. On your comment regarding a third poor experience using an on line booking company, these businesses do provide a valuable service to the travelling public. Personally I do prefer to book direct with a hotel as the associate at the property are the most knowledgeable on the hotel's facilities and services and can better address special requests or questions. As well our hospitality team are well informed of area attractions and special events. 44angles2020, thank you again for your comments on your recent stay. Steven

I recently stayed at Premier with my Wife I required a room for Assistance especially in the Bathtub The Staff and GM were very helpful Premier has a rooms taht have tubs , bars across to pull yoursel help easeally and bars on front an back of tub for assistance The coating on tub floor is non stick and did not require and tub mat We were both very pleased with the room size if you were in a wheel chair you would have plenty of room

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Ed O Thank you for the wonderful 5 bubble rating and your kid comments regarding our property. We do believe it is an outstanding example of a best Western Premier hotel and most certainly guest service. We hope that during your stay, you had an opportunity to enjoy our hot breakfast buffet. We certainly receive accolades for the selection and particular the hot omelette station. Ed O, thank you again and we look forward to your next visit Sincerely Steven

We came for one night and ended up loving it so much we stayed 2 nights. I have never stayed in such a clean hotel. The staff were cleaning constantly and we even saw them moving couches in the lobby to clean underneath. The pool was fantastic. The waterslide is fun and the main pool is warm. The breakfast is great.The omelettes, hot foods, and waffles are excellent. Thanks to Roxanne at the front desk for funding us a great rate for our second bought and making it possible for us to stay in the same rooms. If you need help, Roxanne is fantastic. We are definitely coming back to stay again.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your very kind comments regarding the new Best Western Premier Hotel and our wonderful staff. We believe we have created a very special hospitality experience at the hotel and our team, in particular Roxanne work very hard every day to ensure a welcoming experience. We look forward to hosting your next visit to the new Best Western Premier, Winnipeg Sincerely Steven

Our family needed to find a hotel last minute and gave the Regent Best Western a try. It was very clean and new. We had a great, I liked that the floors were not all carpeted which helps keep things clean. The pool was nice, not very large but nice. Breakfast was amazing, a large spread and a made to order cook as well. On top of everything else, very helpful and cheerful staff who seem to be doing their job with pride.

My wife and I stayed here for the first time. The hotel only opened last September and it is beautiful! the staff were all exceptional in terms of efficiency and welcoming. The rooms are very modern decor with bright colourful and spacious interiors. The breakfast bar is one of the best ever with the fresh made omlette bar being very impressive. Thank you... we will be back. Patrick

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Patrick and thank you for your kind review of the new Best Western Premier Winnipeg and our hospitality team. It is our goal to create a memorable hotel experience for all our guests and we are delighted you and you wife had a wonderful stay. We look forward to having you back Sincerely Steven

OMG I was blown away with the New decor , cleanliness , updated services that were offered for personal , business and family services.The breakfast area was excellent. lots to choose from hot and cold choices. I have stayed in lots of places but this was the best I have stayed in for a long time... Hats off ..

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your very kind comments. We are very proud of our hotel and in particular in the consistent rave reviews of the facilities ad of our hospitality team. Thank you once again for your wonderful comments Sincerely Steven

I was close to all amenities, very close to my business meetings , breakfast buffet was awesome and the staff was friendly and very accommodating, I will recommend this facility to all my business associates

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your kind comments regarding the new Best Western Premier Winnipeg. We are delighted you enjoyed the hotel, our awesome breakfast and our wonderful staff service. We look forward to your return Sincerely Steven

I stayed there with my friend for a Stayca....everything is excellent from the decor ,the comfy beds,the fitness room ,pool and hot tub,breakfast with omelette station,bar and restaurant!!(Also beer store in same parking lot)...you do not have to leave the property..also cookies and fruit and the front desk . .is also across the street from Club Regent Casino.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you Holleeeee for your very kind review of the Best Western Premier Winnipeg. Stacations are very popular for many of our guests and we are thrilled you had a great one. We hope to see you back soon. (by the way, along with the complimentary cookies at reception, there is delicious hot chocolate as well (: Sincerely Steven

I can this hotel was the most positive hotel experience I have ever had in Winnipeg the staff was so Friendly that I just keep saying that my whole stay. The positive energy went a long way. I felt very relaxed and comfortable rooms were excellent and exceptionally clean. It was a very different experience all o can say is that I like it and most definitely stay again.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your marvelous review of the new Best western Premier Winnipeg. Not only has our owners built a beautiful hotel, but we have attracted the very best in hospitality professionals. When you return, I would be delighted to discuss with you our philosophy on Red Shoe Service. From your comments, our team certainly delivered. Thank you once again for your gracious comments Sincerely Steven

Fabulous stay with family. The hotel is brand new. It has beautiful spacious rooms.The breakfast buffet had plenty of fresh fruit, yogurt , scrambled eggs, pan fried potatoes, sausages...all replenished quickly. Lovely pool, great slide ...water temp great.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your very kind comments. We are delighted that our hotel and our hospitality team made your stay at the Best Western Premier a memorable experience Sincerely Steven

Great hotel. Great friendly staff. Nice pool and water slide. Hot tub was great. Clean rooms and hallways. Awesome breakfast. The gym looks awesome. It was a very relaxing environment. We can't wait to go back.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank You carlynj2020 for your very kind comments. We look forward to having you back at the new best Western Premier, Winnipeg Sincerely Steven

This was my first time staying at this hotel, it was awesome! The room, lobby, and pool area were clean and staff were extremely friendly. The rooms are modern and decorated nicely. I love the curtains! The room was nice and dark making a great sleep.

The hotel has everything you need for an exceptional trip, Staff are very helpful and friendly, Cleanliness is definitely at the top of their list, Thank you to all the staff and especially Aman! My kids loved the pool and waterslide,

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your kind comments, We are delighted you children enjoyed the hotel. Not only are we a great hotel for families but for corporate travelers our amenities including a first class fitness facility is quickly making our hotel a popular choice while visiting Winnipeg. I will make sure to let Aman know of your nice shout-out Sincerely Steven

The hotel is brand new. Beautifully decorated with crisp clean lines and bold colours. Love the railway vibe. While we didn't use the fitness room (lots of equipment), we did use the pool (slide) and hot tub. The staff happy to assist.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your kind comments regarding the decor throughout the new best Western Premier Winnipeg. We do hope you will return and at that time try out our fitness facility. It if full of professional grade fitness equipment sure to meet your cardio or other exercise routines. Sincerely Steven

We stayed at the Best Western Premier Winnipeg East between Christmas and New Years for a couple of nights with our son and two Granddaughters. The property is fairly new and amazing. The staff was all great. The breakfast was exceptional...including personal omelet's made to order. We will stay there the next time we are in Winnipeg.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello BonBoehm You made all our hospitality team so proud with your kind comments. We look forward to your return to your 'new Winnipeg home' Sincerely Steven

Normally I wouldnt complain but I feel that our experience was pretty bad for what we paid. The suite was not clean. Dirty bedsheets on the sofa bed (blood stain), candy under furniture, bathroom floors not properly washed and in suite tub had some hair/dust in it. Staff were very helpful and replaced quickly and offered to do a full clean of our room. For our "trouble" we were giving 5000 best western points which basically translates to one free night at their hotels but I dont even really know how or when we would use that. Pool water was cool, but kids loved the pool and water slide. Restaurant food was not very good, expensive with limited menu and we didnt get all the food we ordered. The in suite window unit was blowing cold air into our room. In december. In winnipeg.

This hotel has it all. Very clean, modern rooms. Helpful staff and great breakfast that was included! The pool and waterslide very kid friendly and very clean! We will definitely make this our hotel when we return to Winnipeg. Overall stay was fantastic

Stayed here as a staycation for NYE. The room was very large I was quite surprised! Very clean and comfortable. The best thing was the fridge was nice and cold! Most hotels the fridge temperature is awful. The water in the shower was hot but the pressure was horrible in both the shower and the sink. We also got a larger room which is called a “suite” and I was expecting a wall separating the room and the couch. Online it shows a partial wall about 2 feet and for some reason I thought maybe it slid out to separate the room but it doesn't. So if you need the actual 2 separate rooms, this hotel isn't for you. Unfortunately when we had both tv's going as we were using all the beds, there wasn't really a point to it because the noise level is the same as both TVs were in the same room and there is no barrier. Also when I tried to change the channel if I didn't directly point it at my TV, the other TV would change. The workout room is amazing! Probably one of the better work out rooms I've seen. The pool area is very small with very limited seating and no real tables besides mini tables. Because it was NYE it was impossible to find a place to sit so we came back later in the evening. The pool was packed but that was a given. The hot tub I wish they designed differently. It's attached directly to the pool so the kids were jumping in and out splashing those looking to relax in the hot tub. That was pretty annoying. There is an adult swim from 10-11 but I think it took a few adults to complain about the amount of kids in the pool after 10 so they extended it to 12:00 and made sure to kick the kids out at 11. Even after 11 some parents made a huge stink and let their kids continue to swim which was ridiculous on the parents part. Towels seem to be always fully stocked which was excellent! The breakfast buffet was unbelievable! I have never experienced anything like that unless I want to pay an arm and leg or go to the states. Even the states doesn't have an omelette station though. It was so good! The variety was amazing and we did not have a problem finding seating at all. Parking was great. Elevators were incredibly small and slow but again, the hotel was packed. The only reason I gave it 4 stars instead of 5 is simply because of the word “suite”- I would expect it to have a separating wall from the beds/living room area. Otherwise I would definitely stay here again!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your insightful comments regarding the hotel. We do have a number of different room and suite types in the hotel and with different square feet available. All suites do have two large screen televisions for the guest enjoyment. The reason for the two tvs is to provide direct viewing comfort of the smart tvs from either the pull out sofa bed or from the guest room bed. I certainly understand if both tvs are on at the same time, there would be conflicting broadcast volume issues. Thank you again for your warm comments and observations. We look forward to having you back at the Best Western Premier, Winnipeg Sincerely Steven

loved staying here very friendly staff that went above and beyond. good food and reasonably priced. breakfast buffet there was plenty of food something for everyone. Rooms were large and very clean . Kids loved the water slide and pool.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you bettsann20 for your kind comments. We are delighted that you had a wonderful stay at our new hotel and that the breakfast in particular was a particular highlight for you and the family. We look forward to you returning to the Best Western Premier Winnipeg Sincerely Steven

The breakfast is the best I have ever had. The pool room was a little dirty the hot tub is only listed as a 5 person very small and not very hot. Also no actual tables in the pool room. The kids have a blast on the slide and I really enjoy the decor.

My husband and I stayed here for the night. We came in from kenora and we were a bit early called to see if we could check in early and it wasn't a problem. The hotel is very very nice, clean and staff are very friendly. Our niece and nephew came with us to the pool and they enjoyed the water slide and the hot tub. The breakfast was the best hotel breakfast with a made to order omelette station and tons of options. Definitely would stay again!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you Jodi for selecting the Best Western Premier Winnipeg. We are delighted that you selected the Best Western for your hotel stay in Winnipeg and that our facilities and services made your stay so enjoyable. We always look forward to our Kenora guests returning to the Best Western Premier and we look forwrad to seeing you again at our property

Night out so we could get some shopping done, enjoy some beverages and relax at pool/hot tub, share some stories and time to chill and watch movies. New build with large rooms, was quiet, clean, comfortable beds, large walk-in shower and all the staff were friendly and helpful. Amazing breakfast - included omelets to order. Nice getaway

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello AnolaDR Thank you for your kind comments regarding the Best Western Premier Winnipeg. Girls get a ways is a very popular reason for guest to select our hotel. From our hotel amenities to our proximity to shopping and entertainment venues The Best Western Premier is a great location. Thank you again Steven

Shopping Christmas trip stayed at best western Premier amazing staff beautiful hotel will recommend to all friends and family. some of the staff will give you exceptional customer service. I highly recommend you stay there I have stayed I many BW in the state and Canada and this one has made it to the top of the list friendly staff that actually look after you amazing good customer service is starting to be hard to find these day this BW has given me hope you can still find gems amongst the rough. Good job BW I will be coming back.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your wonderful comments. I have made sure to share your experience with all our hospitality team. We look forward to your return Sincerely Steven

First time here. Will definitely not be my last. Super clean, quiet, modern hotel. Breakfast was excellent (complete with made to order omelettes). Pool was warm, with comfortable chairs to sit and visit.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello SherylT90 We are delighted you had a wonderful first stay at the Best Western Premier Winnipeg. We look forward to your return Sincerely Steven

Front desk was very cheerful and helpful. Answered all my questions. When I checked out they had a new trainee and had a it of a wait. She was very apologetic and I was very impressed. My grandchildren really enjoyed the swimming pool and water slide. Will probably stay again in the future.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Vacationer Thank you for selecting the New best Western Premier Winnipeg. We are so pleased you and your Grand Children enjoyed your stay. Winter stay-cations are a great way for family's to connect and take some of the chill out of a long winter season. We certainly look forward to you and your family's return Sincerely Steven

We came here as a stay-cation.. The decor, colors and such were very pleasing. My wife was in love with the decor. Internet was quick, food at the Bistro was good for a quick bite. The butternut squash soup was very good. The staff are very friendly and we would definitely stay here again! The

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your great review of the new Best Western Premier Winnipeg. We are very proud of our food service team as well as all the other hospitality professionals in the hotel. During your stay, we hope you had the opportunity to enjoy our pool, jetted tub and of course the water slide. Not sure if you are aware, we offer adults only swim time from 10 pm to 11 pm which offers a less active environment to enjoy the recreational facilities. We look forward to you enjoying another stay-cation at the Best Western Premier Winnipeg

This brand new Best Western is incredibly! Beautiful rooms, excellent complimentary breakfast, clean well maintained pool and water slide. Unbelievable exercise room! We'll be back to retreat from winter monthly!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you Kabbydoo for your wonderful comments. I will make sure to share them with our hospitality team. Sincerely

Brand new hotel. Less than 2 months in use. Great room, Great service, so so decor. Restaurant food was ok. Nice location. Quiet room. Internet worked ok and HD tv was HD. Breakfast was ok, No peanut butter for my toast? How it that possible? haha!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello friesengor. Thank you for your comments. We most certainly will have peanut butter for your next stay. We hope you had the opportunity to enjoy our omelettes made to order for breakfast. Thank you once again Sincerely

I was completely exhausted after a late night drive from Minneapolis. I arrived in the wee hours and asked for a late check out. The staff was very accommodating & friendly. The excellent black out drapes helped with a good sleep. The morning staff was quiet in the hallway so that I was able to get a good rest without interruptions. A beautiful hotel! Did not get to try the breakfast since I chose to sleep past their hours. If I would have any suggestion for this hotel would be to run the breakfast a little longer in the morning.

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello marnyr2015 We are delighted that you enjoyed your stay in our beautifully appointed guest rooms. We do hope on your next visit you will join us for breakfast. the selection is great and our breakfast team are awesome Sincerely

Stayed here for the weekend. Loved everything about this hotel. The location is great as everything we needed was within 5 mins, the pool was great fun for the kids, the breakfast was well worth the stay- the omelettes were delicious! House keepers very friendly, check in was fast, they accommodated us very well as we were travelling with our baby. The restaurant was also very good (try the nachos!) and our waitress was also great! Will definitely be staying here from now on. Keep up the great work!

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello 65izh Thank you for your very kind comments on your recent stay at the new Best Western Premier Hotel. We hare extremely proud of all our hospitality team and valued comments such as yours is a great affirmation that we are on the right track We look forward to your return to the Best Western Premier Winnipeg Sincerely

If you're looking for deluxe accommodations at a great value, you need not look any further. Best Western Premier Winnipeg East is the finest the city has to offer with superbly trained Staff who simply are the definition of Customer Service Excellence. . .

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello Dale1278 Your comments are so very kind and I will make sure too share your observations with our hospitality team. While you were here, I hope you had the opportunity to try Sherwood's Bistro Deli. Although our menu is new, we are already adding selections based on guests comments. We look forward to your return to the best Western Premier Winnipeg Sincerely

Awesome new hotel, very clean, pool is perfect for kids with the waterslide. Rooms are minimalistic but everything you need feel very roomy. Close to Club Regent Casino. The best part is the complimentary breakfast buffet in the morning.

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Thank you Josh for your recent comments regarding the Best Western Premier. We do have a fabulous breakfast and we are now in the process of expanding the selections further. Our guestrooms do offer terrific accommodations including a great pillow top mattress, 12 different usb plugins easily accessible to all working or reading areas, a microwave, a refrigerator, an in room combination safe and so much more. Hopefully on your next visit you will have the opportunity to work out in our huge fitness facility or dine in Sherwood's Bistro Bar We look forward to your next visit

We booked this hotel because club regent was sold out and we were so happy we did. Our friends came over some hot tub and wine (red solo cups) around 4 the pool was empty. Everything is brand new. BecUse there's little carpets in the room when everyone changed afterwards the room was still spotless. The beds were very comfortable 10/10. Now there breakfast, fresh to made omelet bar, bacon sausage waffles toast muffins cereal coffee orange juice everything you could ask for. And because the hotel is so new 2 months old, it wasn't overly crowded. We will be back to book again over the Christmas holidays. My kids would enjoy the water slide. The rooms are huge modern & clean w fridge and microwave. The bathroom is a little small but totally fine.

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Happy Birthday and thank you so kindly for your warm comments. Best Western Premier Hotels are a JP Power Awarded hotel chain for outstanding service beating out well know 'other' upper scale hotels. Here in Winnipeg, we believe you have stayed in one of the finest Best Western Premier Hotels anywhere and we hope we do see you back this festive season Sincerely

Very clean modern rooms. Great amenities with quick, friendly service. The location was convenient to the east end of the city. Plenty of well lite parking with a covered entrance to the lobby. The pool with waterslide and hot tub were great with a fitness room located next to it. The lounge/diningroom were big and kind of cold as far as atmosphere. The food was good, but the menu is very limited. Although I did not take advantage of the breakfast, there is a complimentary breakfast. There is a breakfast area setup on the main floor, continental style, with a chef that will prepare omletes as well.

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello and thank you for your kind comments on the Best Western Premier. We are a brand new hotel that just opened in September of 2019 and we are delighted to offer a facility which is truly fabulous. From our over-sized workout facility to terrific meeting rooms and a Bistro Bar, our new guests have been raving about their experience. I am sorry that you missed enjoying our huge breakfast buffet with a great selection of hot and cold dishes including a 'made to order' omelette bar. We hope you will return soon Sincerely

My stay was very good, I was visiting family.Expected b/c it is a new facility. Room decor is lovely, bed & pillows comfy, enjoyed the double shade for full darkening. Shower needs interior handrail. I used the great workout room; saw families enjoying the pool. Restaurant (lounge) is very nice with a decent menu. Really loved the butternut squash soup & the penne pasta with a choice of flavor preparation, like butter & garlic herb. No desserts yet, said they should be coming soon. I did hear some exterior noises that awakened me. I think it may be a bit pricey but...

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello xtka Thank you for your kind comments on the new Best Western Premier Hotel Winnipeg. In your comments you did not mention our large breakfast buffet with many hot and cold delicious selections. Our guests are raving about our made to order omelette bar. Also beside the hotel is our Beer Boutique that features a huge selection of craft beers, growler beers, and of course many traditional beers as well. Thank you again for your comments and we look forward to your return to the Best Western Premier, Winnipeg Sincerely

We wanted a Hotel with a Pool for the kids , close to our work and food options on site, especially breakfast. We got all 3 plus more at this best Western Premier. New hotel with experienced staff. Great location with everything you need for a short or longer term stay. Great location. Come see for yourself!!

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello AaronPO1 During the recent extended power outage, we are delighted that you chose the new Best Western Premier Winnipeg for your shelter from the storm. We are very proud of our staff and our property is truly a beautiful hotel to experience. Thank you agian

The “free breakfast” is above and beyond normal. Omelettes are cooked right there with your choice of fillings. Great selection of other breakfast items. Pool, hot tub, small safe water slide for kids and a fitness centre round out enjoyable amenities.

This is a new property so things are shiny and nice but also, you can see the staff care about it. The breakfast featured an omelette bar which was a great addition that you do not see at most hotel standard breakfasts. The gym is professional quality, large, well equipped, towels, water, free weights, yoga mats and lots of cardio machines. Stay here you will not be disappointed.

Amazing service with the best free breakfast I've had at any hotel!! Full omelette bar which was over and above what is expected. Room was clean, modern and comfortable. Will be coming back again for my next Winnipeg trip!

wonderful experience. great room and parking. Staff willing to help at any time. Breakfast associate, Aneesa, (great employee), I believe not only handled everybody and everything perfectly, she was able to get my iphone working

Beautiful new hotel in a convenient location. Fantastic customer service, hospitality & atmosphere! The restaurant & lounge in the hotel is great as well. Rooms are clean and nice new modern design! Thank You for a great stay Best Western!

Myself and a few friends stayed at this hotel recently. The hotel looks nice and new from both the inside and the outside. Very modern and very clean. They have a train theme going on throughout the hotel. When we arrived, the lady at the front desk said that we would be charged an extra $15 per person over two people - which is ridiculous. I booked a room for 4 people and when I booked it, it never said that I would have to pay extra. I voiced my concern and they waived the amount. We spent some time in the pool which has a nice water slide - perfect for kids. The pool was clean and warm. The breakfast was also amazing. Lots of options including an omelet bar. Overall, we enjoyed our stay. I would recommend not charging people $15 per person over two people though when the room clearly is more than a two person room.

We just stayed in this brand new hotel and it was fabulous! The room was spacious and the bed was very comfortable, best sleep ever in a hotel.The staff went above and beyond to make us feel welcome. The food at the Bistro and at breakfast was amazing! If you are travelling to Winnipeg you definitely want to stay here.

SalesBWPW, Director of Sales at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Dear rvjohnsons, Thank you so much for your review! We appreciate your feedback and are so glad that you were able to receive a warm welcoming. We hope that you are able to stay with us again and thank you for your recommendation. All the best, Meaghan Leslie Director of Sales

We had a great stay, such a beautiful new hotel. Staff was amazing and very helpful. We really enjoyed our breakfast, We loved the omelet bar. incredible pool area, we loved the slide. Also the lounge was beautiful, amazing unique cocktails, bartender was very helpful. All around perfect stay, and all the staff where great and cheerful.