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Best Western Premier Hotel Winnipeg East, Winnipeg

900 Regent Avenue W, R2C 5C6, Winnipeg, Canada - Siehe auf einer Karte
Best Western Premier Winnipeg East - Poolansicht Das Best Western Premier Winnipeg East ist ideal in Winnipeg Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Erleben Sie das Best Western Premier Winnipeg East, Manitobas einziges Premier Hotel. Durch seine sorgfältig ausgewählte Ausstattung, das moderne Design und den erstklassigen Service hebt sich das Best Western Premier Winnipeg East von anderen Hotels in der Gegend ab. Dank unseres Engagements für die nachhaltige Nutzung von Ressourcen und die Verringerung unseres ökologischen Fußabdrucks wurde unser Hotel mit dem „Champion Green Award“ 2021 ausgezeichnet!Unser neues Hotel bietet kostenloses drahtloses Internet (Wi-Fi), ein 24-Stunden-Fitnessstudio, ein Schwimmbad und einen Wannen-Whirlpool, eine Wasserrutsche, ein Business Center mit vollem Serviceangebot, Tagungsräume und eine günstige Lage zu den wichtigsten Sehenswürdigkeiten. Freuen Sie sich auf ein kostenloses komplettes warmes Frühstück, und treffen Sie sich später mit Freunden auf einen Cocktail und zum Abendessen in Sherwood's Bistro & Bar. Kostenloses warmes Frühstück täglich verfügbar. Pool, Wannen-Whirlpool, Wasserrutsche und Fitnessstudio sind jetzt geöffnet.

Best Western Premier

Hotel Winnipeg East

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Vorteile des Hotels

  • Restaurant
    Restaurant
  • Kostenloses komplettes amerikanisches Frühstück
    Kostenloses komplettes amerikanisches Frühstück
  • Hallenbad
    Hallenbad
  • Klimaanlage
    Klimaanlage
  • Lounge / Bar
    Lounge / Bar
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Travelers Choice 2022
 
Gebildet aus de 199 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
135
Sehr gut
25
Befriedigend
15
Mangelhaft
15
Ungenügend
9
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
5
Familie Familie
35
Geschäfts-<br>reisende Geschäfts-
reisende
27
Paare Paare
6
Reisen mit Freunden Reisen mit Freunden
8
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Great Place to Stay"

4
TTT19595, Winnipeg, Canada 10/05/2022

This is the nicest hotel in or near Transcona, great for adults and kids, pool and hot tub is a bonus. The food in the restaurant was good and reasonable and they have a kids menu as well. The rooms are very clean and the bed was very comfortable! Great place to stay!

"Friendliest Ever!"

4
edm133, Minnedosa, Canada 07/05/2022

We arrived around 4:00 on Friday afternoon to check in to the Premier for our first time. We were greeted by Joey at the front desk who, though I have stayed at many Best Westerns many times, gave me the absolutely most wonderful thank you for being a Best Western Rewards Member. Our check in was fantastic and Joey told us about all of the amenities available at the hotel. We were here to watch badminton provincials so we did not have a lot of time at the hotel. This is a beautiful property, tastefully decorated and well planned. Carpet is minimal so everything seems extra clean. The beds and pillows were wonderful and we had a restful, quiet night. Their continental breakfast is the best I have seen. They have two staff serving the eggs, hash browns, bacon and sausage. There is the usual coffee, juice, toast, etc. And they also have staff making omelettes to order. Fantastic. This is without a doubt the friendliest hotel staff I have ever encountered. And that says something. From our welcome by Joey at the front desk to the staff at the breakfast. My wife went through the breakfast line after I did. When she went through there was a man working the line. He asked one male client how his stay was. The client said it had been ‘okay'. The staff member was quick to ask why it was okay and was there anything the hotel could do to improve his stay. I was beyond impressed. I discussed this with my wife. She said the staff member's name tag said he was the hotel manager! The hotel manager is working the continental breakfast line to get a first hand opinion of how the guests are doing. I can't say enough about this hotel. I recommend it as highly as I can. I don't give five stars ever but this would get 4 and a half. I will stay here again. Thank you, Best Western Premier Winnipeg East.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello EDM133 Thank you for your very kind comments regarding your recent stay at the Best Western Premier. Joey indeed is a super star and a great ambassador for our hotel owners sincere commitment to provide the best experience for all our guests. You are correct in that it was myself assisting with breakfast in the morning. This time is the best opportunity to speak with as many hotel guests as I can over a 3 hour window. It provides and invaluable insight into how we are doing as a hotel plus if I can make guests smile and feel valued, it is magical. Thank you once again for your very kind comments Sincerely Steven

"Never again"

1
Lochhawkeye, Winnipeg, Canada 06/05/2022

Worst service I have ever received in a hotel..never again any bestwestern there was mold all around the lip of the under mounted bathroom sink . Totally messed up our reservations twice and then when we got there did not have a room for us and didn't even try to help us find another room on a busy mother's day weekend let us leave frustrated and angry

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your comments. I am confused regarding your description of your stay. You indicated that there was a cleanliness issue with your guest bathroom and then you indicated we errored on your reservation and that we did not help you find another room at a hotel on the Mothers Day weekend. Unfortunately I have no way to refer your comments back to a completed stay at the hotel including whether the errors on your reservation was a result of the hotel or perhaps an on line reservation site.

"Great getaway"

5
Janice B, Winnipeg, Canada 02/05/2022

Everything was wonderful. Loved the limitless coffee/tea/water bar. My kids loved the pool & slide and I thought the breakfast was excellent which even included an omelette bar, waffles, pancakes, sausage, bacon, fresh fruit.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Janice Thank you for your very kind comments regarding our hotel. We hope you and the children can return soon Steven

"Hotel stay"

5
Shannon M, Neepawa 01/05/2022

This was a beautiful and very clean hotel. The manager was wonderful and so was all staff we met. We ate at the restaurant and had appetizers with a drink the service was wonderful food was good. The buffet breakfast in morning was so well laid out and so many choices.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you Shannon for your kind comments. We are delighted that you had a great experience in our restaurant Sherwoods. We are looking forward to opening our pation at the end of may. It is a delightful spot Thank You again Steven

"Poor employee Joey"

5
User 30/04/2022

Check-in was 4pm, we got there at 3:58 and there was such a long line. The guy at the front desk (Joey), was all alone dealing with all these people by himself. Poor guy. I felt so bad. He was being very kind to everyone even if they were giving him a hard time. Later that evening, I went to go get snacks and he was still the only guy there! Amazing customer service from Joey.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you sarahernste for your kind comments regarding Joey. He is certainly a superstar at our property with consistently wonderful comments from our guests. Steven

"Great Hotel & Great Service"

5
Bryan B, Vankleek Hill, Canada 29/04/2022

The hotel was always clean, staff was very friendly, always greeted you when you entered the hotel. The staff provided great customer service, the breakfast was great every morning. The room was great and I liked the two TV's in the room and the sitting room, made it feel like a 1 bedroom apartment and not a hotel. Great location, close to the Casino, many restaurants and a 12 minute drive to downtown. Also nice was that there was a beer store next to the hotel.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you Bryan for your kind comments. We are delighted that you enjoyed our guest rooms. Our Beer Store - The Beer Boutique has one of the best selection of craft beers and coolers available in the province. We hope to see you back soon Steven

"Be positive"

4
User 27/04/2022

Had a great relaxing time with the family at this hotel, other than pool area needed some cleaning ,rooms were clean.Breakfast was really good !Had Chef making fresh omelets. Fresh fruit was so good! Staff were really friendly and helpful.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Thank you for your comments. We are delighted that you enjoyed our special hot breakfast with omelets made to order We look forward to your return Sincerely Steven James

"Good staff, poor amenities"

2
melmartin2021, Winnipeg, Canada 26/04/2022

I brought my son to celebrate his birthday. The room was modern and clean and the staff was professional. The breakfast buffet however was mostly inedible, and the adult swim time was not enforced, so the pool was overrun by loud young children until 11pm. The pool and breakfast were the two reasons we chose this specific hotel, and they were what made our stay disappointing. In addition to no swim time for older guests, the chlorine was so strong that my son (and many others) were having extreme coughing fits. For $180 a night, good staff and comfortable beds just can't make up for the disappointment of the real reasons we chose this hotel.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Melmartin Thank you for your comments. I am surprised at your comment regarding breakfast. This is one of our features that attracts guests to return to the hotel. Our pool was busy through the weekend but we did have an attendant on duty to monitor and control access to the pool. For adult swimmers we do offer an adult only swim time from 11 pm to 12 midnight. Thank you again for your comments Sincerely Steven James

"Not Child friendly"

1
User 23/04/2022

Do not stay with young children. Maintenance staff Miles approached my 4 and 5 year old telling them they were not allowed to use the hot tub. When asked why they were told kids are know to relieve themselves in the hot tub and are generally dirtier. When asked to apologize miles refused. My daughter was obviously upset regarding the comments. Even after making her cry and me suggesting that was an unfair assumption to make, he said “I disagree with you mam”. Unacceptable and completely inappropriate behaviour.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello krysteldeslauriers Thank You for your comment. I recall speaking with you in our lobby and apologizing for the unfortunate wording in our associates response. Indeed children are not allowed in our hot tub. The reason is that our experience shows that the children congregate in the hot tub in large numbers which overwhelms our computerized pool sanitization system. We the need to empty the hot tub, refill, treat with chemicals, and reheat the hot tub. All this takes 4 hours in duration with takes the hot tub out of service for the adults. I apologize again for your disappointment Steven James

"Perfect mini getaway"

5
tyselly, Winnipeg, Canada 18/04/2022

Beds were beyond comfortable, breakfast was amazing, perfect escape from our everyday life! Rooms were clean and very nicely decorated. Staff was extremely helpful. The pool is great with a fast slide! Definitely going back.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello tyselly Thank you for you kind comments. We are delighted we were able to contribute to a Perfect mini getaway Sincerely Steven

"Good stay"

4
User 04/04/2022

Good! However they aren't as organized and the front desk I dealt with was rude. Breakfast and the room was great. They just need a little more customer friendly because a few times I stayed at this hotel and get the same attitude at front desk

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello jgarrido Thank you for staying at our hotel. I will certainly look into your comments on our guest service failures Steven

"Beyond Fabulous"

5
Linda B, Winnipeg, Canada 03/04/2022

This is our second time staying at this hotel this year. Not only is this hotel beautiful, clean and loaded with things to do, the staff are amazing! This week was Spring break and the hotel was at capacity but each and every employee was 110% dedicated to making each guest experience the best it could be. I spent the night in one of their absolutely fabulous rooms with three students from Brazil who had the absolute best time. Between the room, the pool, the work out facility, the breakfast and the service from the entire team and their amazing GM, it is a day they will remember for the rest of their lives. Thank you for your incredible hospitality- we can not wait to come back

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Linda and thank you for our very kind comments about the hotel. I appreciate that you brought your youg gests over to me to introduce themselves. They were delightful and the looks on their faces certainly indicated their appreciation for the wonderful event you had planned. We were very happy to be a part of your special stay. Thank you agin Steven and the Hospitality team at the Best Western Premier Winnipeg

"Evening Out"

5
michauser9, Portage la Prairie, Canada 03/04/2022

A over night stay in Winnipeg while attending a comedy show. Clean room with fridge and microwave. 2 Queen beds. Close to shopping and a casino. Amazing hot breakfast varieties with tea and coffee in the lobby as well. Recent upgrades and paint.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello michauser9 Thank you for your very kind comments. We are delighted that we could contribute to a wonderful experience in Winnipeg and Transcona. We look forward to seeing you again Sincerely Steven

"Family friendly hotel, but cold pool and hot tub!"

3
cgc552022, Winnipeg, Canada 03/04/2022

The hotel room was clean and comfortable, but our pool experience was disappointing! The waterslide was great for the kids, but pool temp was cool. It was so busy we didn't have many chances to sit in the hot tub, but when we finally did it was barely warmer than the pool. We all had goosebumps! Hotel hallway noise was loud at night, but like that at any hotel. The breakfast buffet was really good. We didn't use the fitness area, but it had a lot of equipment and looked really nice.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hellocgc552022 Thank you for your comments regarding your recent stay at the Best Western Premier Winnipeg. I apologize for the temperature of the pool. Due to the heavy usage of our pool this past week, we had to add additional water which reduced the overall pool temperature. This is not a normal occurrence for us but we are working to resolve this issue for a better guest experience. Thank you again for your comments Sincerely Steven

"Very poorly run hotel."

1
matt2022453, Winnipeg, Canada 03/04/2022

Awful experience at this hotel. Hot tub never hot. Tv did not work and no one would fix it. Free breakfast was restrictive on how much food you could have. No room service at all. Rude staff. Can not get food delivered to the room Had to call several times to get the room cleaned. Blankets were not in the room for the pullout. Front desk makes you come to get them. Pool area not supervised and other people making the area unsafe for families. 5 people on the slide at the same time, and people walking diwn the slide.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Matt I would like to first apologize for the inconsistent availability of the hot tub. This was used beyond it's design purpose and as a result with so many people occupying the facility, our computerized chemical control system could not maintain a safe balance. WE had to remove the water out of the hot tub and retreat the water. This process caused the hot tub to take up to 4 hours to reach temperature. I do want to challenge you on your comment on the free breakfast. We offer the very best complimentary hot breakfast of any hotel in Winnipeg. Our selections from omelets made to order to scrambled eggs, to bacon and sausage, croissant and other pastries, french toast or another substitute, juices, fresh fruits, and a yogurt bar just begins to describe our offerings. At no time are any of our guests restricted to portions or returning for seconds. We also have room service. Yes, we do restrict outside delivery companies such as Skip The Dishes from going to our guest floors for safety reasons. One final comment Matt, is that this was the first spring break that our hotel has been open as an operating hotel. The sheer volume of demand for families reserving the property put all of our resources to the test. We learned a great deal for next year but we also are extremely proud of all of the efforts of our hospitality to deliver the best guest experience as possible. Steven James

"Poor Management Skills"

3
kaylab0887, Steinbach, Canada 01/04/2022

Before booking, we called to check on hotel policies regarding covid and there were none other than wearing a mask in the enclosed breakfast room. Upon arrival, we learned we had to schedule 45 minute time slots for swimming. We booked this hotel because between our two families there are 10 kids and the pool area looked nice. The pictures of the pool area are deceiving. It's much smaller than it looks. And having limited access to the pool area for our kids was a deal breaker. (Plus the hot tub is cold.) When we talked to the manager about the changes to the pool area rules, his response was ‘feel free to go elsewhere but you won't get a refund'. The rooms are nice, the breakfast is fantastic, the staff are extremely friendly and helpful. The poor management (and cold hot tub) is what ruined it for us.

"Not worth the price"

2
KTho2022, Winnipeg, Canada 30/03/2022

Our room was very dirty. I think there was poop on the bed. The place was terribly over-booked for Spring break. The pool was always over capacity and we were often turned away and expected to make a 45 minute appointment. Despite being pet-friendly we were put on the 5th floor.

"Spring break staycation - don't stay here"

2
Bubbly_75, Winnipeg, Canada 30/03/2022

Disappointing Spring Break Staycation! The hotel was fully booked and the staff were not prepared. Pool is restricted to one 45 minute time slot. Disappointing when we pay good money to stay and the whole point is for the kids to swim and you can only swim 45 minutes. When we did access the pool the water was freezing. Breakfast in the am had long lines and only one manager serving the hot food. Very dissatisfied so only stayed 1 night out of the two I had booked. Management needs to be better prepared and have a better plan to manage the large volume of guests. I would not recommend staying at this hotel for spring break.

"Pool Issues"

3
itbcoupland, Winnipeg, Manitoba, Canada 29/03/2022

Pool was overcrowded and then shut down to any more guests. Sign ups were created on the spot and waits were about 2 hours for a 45 min slot. This would have been fine if it was planned ahead but it was not. Had to ask 3 different people for a 1 hour later checkout so my kids could go to the pool

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello itbcoupland Thank you for staying at the Best Western, I appreciate and understand your comments on the pool. This being spring break, the hotel was very busy with families and children. It was, as a hotel, our first spring break week since we opened without covid restrictions. We instituted pool controls immediately once we saw the heavy use of the pool. These controls insured we met the pool occupancy requirements by the health department while insuring those using the pool had a great experience. We have also instituted measure to call arriving guests to advise them of the spring break pool restrictions. I sincerely apologize for creating this disappointment for you but our measures are in place for the safest and most enjoyable experience in our pool. Thank you again Steven

"My Home Away from Home"

5
StephanieChurchill, Kelowna, Canada 28/03/2022

This is my second time staying at the Best Western Premier East in Winnipeg. I travel for business and this is my favourite hotel to stay at. The rooms are spacious, the desk is so long that it allows me to spread out all my work papers etc. The breakfast options are suitable for vegans AND they have added non dairy milk to their breakfast options which was such a pleasant surprise for me. Their gym is super clean, spacious and has everything you need for a great workout. The staff is always friendly and helpful. It is simply the best place to stay in Winnipeg!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Stephanie Thank you for your very kind comments regarding the Best Western Premier Winnipeg. We are delighted we are you 'home away from home' Sincerely Steven

"Recent stay"

5
harth2016, Midland, Canada 19/03/2022

The rooms are spacious and bright, really appreciated the black blinds. The front service are very informative and the front lobby is fresh and bright. Having meal options in the holes helped with timely meals.

"Pool was cold"

3
User 19/03/2022

The pool was so cold and it didn't appear to have anyone attending to the towels. However, the water slide is a really great future and perfect for the kids. The hotel is pretty but the pillows weren't very comfortable. The staff at the check in desk didn't provide any details when we checked in and this was our first time staying here.

"Quick Getaway"

5
Joelonthego, Kenora 17/03/2022

This was a last minute trip. The hotel was great. The bed and pillows were comfortable. There is minimal parking in the front of the hotel, but ample parking at the rear. The hot breakfast was the usual fare.

"Unfriendly Service"

3
User 15/03/2022

Hotel parking lot was horrible .Needed to shift into 4x4 to be able to get through snow into a parking spot. Cigarrete butts and garbage littering entry ways. Staff rude and unfriendly. Room was good. Breakfast was cold and dry. Use to be so much better. Disappointed.

"Looking forward to staying there again."

5
duboisgirl72, Red Lake, Canada 11/03/2022

Very nice, clean hotel and friendly staff. The room was very clean and cozy. Bathroom was a bit small in size but great shower, light up makeup mirror and large fog free mirror. Beds (mattresses) were more on the very soft side. Great breakfast selection.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello duboisgirl72 Thank you for your kind comments regarding your recent stay. We look forward to having you return. Sincerely Steven

"Great place to stay! "

5
User 11/03/2022

Hotel was easy to find and front desk and restaurant staff were friendly and helpful. The room was modern, very clean and comfortable. There are other restaurants in the area and a Beer Boutique next door. I would definitely stay here again!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 384petet Thank you for your kind comments. Thank you as well for joining us in our bistro lounge. For our complimentary hot breakfast, we are looking forward to re-introducing our omelets made to order feature. With the rescinding of many of the Covid regulations, this will allow us to return all our services to pre pandemic selections. We look forward to seeing you again Sincerely Steven

"Great place to stay"

5
Randy B, Morden, Canada 08/03/2022

Great place to stay close to all the amenities you need. Restaurant has excellent food and good portions as well for the value. Had a laundry facility on site too. The staff are very friendly and accommodating.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Randy B Thank you for your lovely comments. We certainly appreciate your support Sincerely Steven

"Room great/rest not so much"

1
User 07/03/2022

The check in gentleman was awesome, room was great. Continental breakfast was a horrible experience which soured the whole weekend. Mom let her daughter stick common utensils up her nose, sneeze on it, then put it back. When I politely advised the little girl that she shouldn't be doing that (Covid/unsanitary), mom whipped around, and told me not to talk to her fu$&$&ng daughter. No staff around to assist. Ruined the whole stay.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Jbeamish Thank you for your review of the hotel and I personally want to apologize for the actions of a most inconsiderate guest. Fortunately the vast majority of Best Western guests are extremely considerate towards each other and of staff. Seems in this case, with one family in the hotel, the young child reflects an upbringing nurtured by her parents and their complete disrespect for those around them. I do wish we were advised of the situation as we would have taken immediate action to remedy the issue. The Best Western nor our community have no patience for this kind of anti social behavior. My sincere apologies once again Steven James

"Very clean"

5
User 07/03/2022

The room very spacious and clean. Hotel is welcoming and bright upon entrance. Pool area is nice and well kept. We would definitely stay here again. Rooms were quite quiet, not much outside noise from hallways or above us

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Mamabear Thankyou your your kind review. We are delighted you had an enjoyable stay with us. Sincerely Steven James

"Best BW in Canada!"

5
User 02/03/2022

We've stayed at 15+ Best Westerns across Canada and this one is by far our favourite!! This hotel is vibrant, clean & welcoming. Rooms are very clean, breakfast is great, and you have to try the BBQ pulled pork sandwich from the restaurant - so good! Great gym facility and pool. Hot tub is currently drained due to covid which is understandable. Great hotel, professional staff, definitely recommend!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Carraghmiller Thank you for your delightful review of our hotel. Being ranked # 1 vs. all your other Best Western experiences means a great deal to our owners and to our hospitality team. Thank you Sincerely Steven James

"Fantastic Hotel- Fabulous staff"

5
User 28/02/2022

We stayed for one night to celebrate my daughters 11th birthday. My friend and her daughter shared a double queen room with us, and it was beautiful. Very roomy and comfortable beds. I love the little seating area, as it was nice to not have to eat pizza on our beds! The staff (especially Joe at the front desk) were top notch, and were quick to aid in any way possible. I will certainly stay again, as the kids had a blast! 100% recommend.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Sunshine648796 Thank you for your wonderful comments. We are delighted your daughter's 11th birthday was a success. Joey at the front desk is a remarkable young man who creates wonderful service experiences for all our guests. Thank you once again Sincerely Steven James

"Sad"

2
User 27/02/2022

Very sad that this highly recommended NEWLY hotel, is NOT what I would recommend if you plan on coming in to enjoy a night or few nights stay with your family. The hotel bed that we had, seemed very worn out. Come bed time, we were sleeping lopsided, we switched sides, but already a very uncomfortable sleep. The room cleanliness was also not to my liking!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Andrea Thank you for your comments. I will have our maintenance team check the beds from your guest room. The hotel is less than 3 years old and we have had rave reviews on the bed sets but we do take your concerns seriously. On the cleanliness comment, I will review that with our housekeeping team Thank You Steven

"Terrible service, nice hotel"

2
Stu-wpg, Winnipeg, Canada 26/02/2022

Customer service was terrible., and they false advertise and hide things until you arrive for check in. We had a friend coming in from out of town so we booked 2 rooms at $165 each. When we checked in, we said our daughter brought a friend to join us for the evening. She wasn't staying the night, so they said she couldn't go in the pool area with us. Together we only had 8 people for the 2 rooms. They said we had to upgrade one room to accommodate 5 people (even though only 4 were staying the night) (they wouldn't even let us put one of our group in with the other group who only had 4 in their room). Long story short, we had to pay over $200 for our room instead of the $165 we were told, just because we reserved a room for 4 but brought a fifth person with us to swim for an hour. That brings us to another point. No where on their site does it indicate you have to reserve pool time. When you arrive they finally tel you you only get an hour of swim time. And you also have to reserve the gym. The pool water was freezing. And the hot tub was not in service. Why can they have 20 people congregate in a pool, but you can't have 5 people in a hot tub? I could go on, but I would totally avoid this hotel and their staff at all costs. When we tried to explain to the staff, the first girl walked away from my wife, and the second guy had no desire to listen and understand that we only had 8 people in our two groups. (Only 7!staying) Why do we have to pay $200 for an upgraded room that holds 5 people. Ram to the manager you say…….LOL. He was right beside us listening to the whole thing and never once helped out. Terrible service. !!!!! The only reason I gave 2 stars and not zero was the hotel is actually nice. New rooms, nice lobby, clean everything. So the hotel is fine, but the lack of service is terrible. If the service was improved it could be a four or five star.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Stu-wpg. Thank you for your comments. I am sorry you found our pool policies inconvenient. We have those rules in place to ensure that all registered guests and not visitors have the best access to the pool. We are restricted as to how many swimmers we can have in the pool and our weekend was very busy. The hot tub has been out of service since Covid began due to requirements for social distancing. We understand that this was a disappointment but we have advisory notices on this on all reservation sites. We do restrict the number of guests per guest room due to fire safety protocols. I understand your disappointment but we will not place guests safety in jeopardy. Steven James

"Not Great"

3
User 22/02/2022

The pool is great, but don't be fooled by an early check in! We had to wait over 2 hours for our room to be ready with an "early check in". Only 1 elevator working on a long weekend with a ton of families there for the pool. Front desk manager is not friendly, or very helpful.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 238joline Thank you for your comments on Trip Advisor. I apologize for your wait for a guest room on your arrival. At no time do we guarantee guest room availability for early check-ins. This is offered only as a request that we try to accommodate based on business volumes. The weekend that you arrived at the hotel was a long weekend and as such we had a high demand for guest rooms. I apologize for not having both elevators available for use at the hotel. We had an emergency failure of a frozen sprinkler line and the resulting flooding badly damaged an elevator. We do have both elevators not back in service. Thank you again for your comments Steven James

"Hope it's not slipping"

3
herbinplaya, The Pas, Canada 21/02/2022

We've stayed several times at this property and generally pretty good. This weekend though it was quite busy and only one of the two elevators was working. Tried the stairs as well but none of them lead to the lobby, they take you directly outside the property. Toilet on our room wobbled when you sat on it. Maintenance seems to be slipping a bit. We were in 412 and found the bed quite uncomfortable. Anyways hope this isn't the start of things.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Herbinplaya Thank you for your comments regarding your recent stay. I would like to apologize for the issues encountered at the hotel. Indeed, our operation was reduced to one elevator. We had a frozen sprinkler line break that caused the complete failure of one of the elevators. It is in the process of being repaired and we are hopeful for both elevators back in use in several days. Than you for your comment on the loose commode in your room. I have had our maintenance team repair this. We appreciate your loyalty as a Best Western Premier guest. We hope that you will return and experience the same level of service as seen in previous visits. Sincerely Steven

"Not great"

2
User 21/02/2022

First off I will say the hotel is very nice and it should be it's still very new but the functionality of that place was absolutely terrible. It started off right from check in. They said we could check in early as we were members. That didn't happen. Asked for rooms together. They weren't going to do it but magically found two rooms on the same floor and all the sudden Borge rooms were ready for early check in. There was only one elevator working and the place was packed. Weird park they have their stairs behind locked staff only doors. Thousand people trying to use the elevators. You had to wait forever and if you used the stairs you got locked at the bottom and would have to go outside to get back into the hotel. The worst. So many people were the the stairs wells on bathing suits. As if they can go outside. You could not enter the gym or pool area without someone coming to let you in and that took forever. The pool was nice. The water didn't look clear but again there was soooo many people swimming. And they had a hard time keeping up with dry towels. The rooms were a great size and clean and the beds were comfy but it was loud at night to sleep. Lots of loud banging The wifi was very slow so if you are on business probably not the best. Unfortunately we most likely will not go back. Staff didn't seem overly friendly kinda just walked past you like you were a bother to them.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Cherieanns Thank you for your comments regarding your recent stay at our hotel. I would like to apologize for the issues experienced this past weekend. We indeed were restricted to one operational elevator. We had a minor flood in the hotel due to a frozen sprinkler pipe. The water however severely damaged one elevator. It is in the process of being repaired and we hope to have both elevators operating by the coming weekend. Regarding the pool and gym, we still have covid safety protocols in place at the hotel. We understand the the Department of Health will be revising the current restrictions in the next two weeks which will allow us to provide free access to our facilities. On the concern regarding slow internet, this is the first complaint we have received on this. We did have close to 400 guests in the hotel this past weekend and their use of personal electronic devices may have overwhelmed our system. We will certainly look into this. Thank you once again for your comments Sincerely Steven James

"Best Western is the best!"

5
User 17/02/2022

This Best Western is very modern in its decor. It is kept very clean from the lobby to the rooms. The beds are quite soft which can be a good or bad thing depending on what you prefer. The breakfast is outstanding with lots of hot options. It is also nice that it runs until 10am so that you have lots of time to get up and going. There is a restaurant/lounge but I did not use that service. The front desk staff were very friendly and they accommodated an early check in that was very helpful. I have stayed here several times and will return again.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Kozywife We were delighted to read your very kind comments regarding our hotel, services and staff. Th fact that you wave returned to our property on a number of occasions is a testament to the consistent service offered on each of your visits. We look forward to your return visit. Sincerely Steven

"Very good"

4
User 12/02/2022

We received an outstanding service from the hotel staff. The hotel smells great, clean and with very slick designs on each room. There was a great selection on their breakfast buffet and staffs ate very attentive

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello lalabush Thank you for your very kind comments about the Best Western Premier. Our owners certainly designed and created a unique contemporary hotel experience. We believe our complimentary hot breakfast is second to none in our city. We hope you will return soon to Winnipeg's 'Premier' hotel. Sincerely Steven

"Family Trip"

5
User 11/02/2022

Before even showing up I made a couple of calls to the front desk and they were amazing especially Joey. We went midweek and made great use of the pool as there were two other families we saw there. With Covid protocols we were told that we could be guaranteed an hour, but got plenty of more. Lots of selction for the food. Rooms were great. Staff amazing. When leaving the roads were closed because of a storm heading back home and accomidations could of been made for a late checkout and/or an extra night stand. Luckily we were able to make it home with the regular checkout time. The only problem we had were the crying children that we had when we had to leave.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello trevorbk Thank you for your wonderful comments regarding Joey who is one of our front desk associates. He is truly a remarkable young man who cares deeply for guest satisfaction. We appreciate as well your comments on the hotel and our services. Sorry that the children were unhappy that thy had to leave the hotel to go home but we hope the Best Western Premier will be their new home away from home. See you soon (: Sincerely Steven

"Best Hotel in Winnipeg"

5
mbpugao, Winnipeg, Canada 07/02/2022

We love staying at Best western Premier. Very clean, friendly and helpful staff. Delicious free breakfast lots of choices. The pool was a hit with our kids. We loved our staycation. I highly recommend!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello mbpugao Thank you for your very kind comments about the Best Western Premier Winnipeg. We are absolutely delighted you had a great staycation with your family. We hope you will return soon for another special break with your children. Sincerely Steven

"Hotel experience."

3
bsimpson2616, Portage la Prairie, Canada 06/02/2022

My experience at this hotel was average at best, and I'm not the type to complain. For the price of the room, it sure didn't live up to the hype. Here are some of the reasons why: 1) Water pressure was a trickle at best. 2) The heating system made a god awful sound on start up, and it was cutting in and out all night. Overall I would recommend a cheaper hotel and save your money.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello bsimpson Thank you for your comments regarding your recent stay. I will personally look into the reported issues found with your guest room Thank you once again Steven

"Last stay"

4
447chris0000, Winnipeg, Canada 27/01/2022

It was a nice place to stay, friendly staff. I did call before booking to make sure everything was open and was told it was. But upon entering the pool area was greatly disappointed the hot tub was closed. However it was clearly someone who's not in the same province booking the stay and not the direct hotel itself.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 447chris0000 Thank you for your comment regarding your recent stay at the Best Western Premier Winnipeg. We apologize for not having our hot tub available during your stay. The hot tub has been closed since the pandemic began two years ago as the facility cannot comply with the provincially required min social distancing. We have re-checked all web sites to ensure that a notification of the closed hot tub is available for all those surfing the web site to see. Thhs review included Best Western reservation centers. We are certainly hopeful that we will see changes to the provincially mandated safety protocols for Covid 19 begin to be rescinded this spring an we can re-open all of our facilities for our guests. Once again, thank you for your comments Sincerely Steven

"Fix the elevator"

1
User 24/01/2022

Elevator was broken for 2 days. Though I achieved my daily steps, I would have preferred to have gone for a leisurely stroll instead of making 2 jaunts from the 6th floor with 500 pounds of luggage. The indifference of the staff was a nice touch.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Murraystephenson Thank you for your comments. I do sincerely apologize for the inconvenience caused with the breakdown of our elevators. We did have an emergency at the hotel where a fire sprinkler line broke and caused considerable flooding at the hotel. This flooding caused our elevators to breakdown as a number of the electrical circuits were destroyed. It took an additional day to dry out the elevator systems where we were able to put one elevator back in service on the Sunday afternoon. Needless to say the incident did cause a significant disruption for our guests. On the Sunday, we had help from specific hotel employees to aid our guests with their luggage. I do apologize if this information was not communicated well to you. The additional comment of indifference from one of our associates is something we will address at the property. Sir, again, I apologize for the problems with our elevators as well as the lack of service from our guests. We hope that this experience will not prevent you from returning to the Best Western Premier. Sincerely Steven

"Staycation"

5
Cathy C, Winnipeg, Canada 19/01/2022

Have stayed here many times during the pandemic as a staycation. Nice to enjoy a night away from home without leaving the province. Nice hotel with friendly staff and service. Highly recommend this hotel.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you catgord66 for your kind comments. We are delighted that we contributed to a wonderful staycation. We look forward to your return for another BWPW Stacation Sincerely Steven

"BEST HOTEL TO STAY AT IN WINNIEPEG"

5
User 18/01/2022

Best hotel to stay at in winniepeg by far, VERY CLEAN beyond amazing service and staff like no other. I never write reviews but I wanted to thank the staff in the kitchen and everyone the cleaners too could not get better than this. Joey and honestly every person who works here is super nice & polite and helpful !! 12/10

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello kwin111111 Thank you for your wonderful comments. Indeed, Joey is a terrific ambassador for our front desk team and we do receive many positive comments on his service. We look forward to your return Sincerely Steven

"Fun at the pool and a great breakfast."

4
860ryanm, Winnipeg, Canada 13/01/2022

We brought our kids for a birthday party. The pool was a lot of fun my kids had a great time on the slide. Room was big and clean with a pretty comfy bed. They offer a free hot breakfast in the morning, it had everything you'd expect and tasty. I would bring my kids back for a pool party and sleep over again.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 860Oryanm Thank you for your kind comments regarding the best Western Premier. We are delighted that the children's birthday party was a big success. We look forward to your family's return Sincerely Steven

"Great family staycation!"

5
AZandrey, Winnipeg, Canada 03/01/2022

Loved this location and hotel! Great service and excellent food!! Breakfast was delicious! Will definitely be back soon for another stay at this location. Brought our two puppies along:). We could check in early and checkout late.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello AZandrey Thank you for your kind comments regarding your recent stay at the Best Western Premier Hotel Winnipeg. I am delighted that we were able to provide an early check in and late check-out on this occasion. We look forward to your (and your two puppies) return in 2022 Sincerely Steven

"Exceptional Customer Service"

5
User 16/12/2021

His name was Josh, He helped me settled in a quiet beautiful room and helped me extend my check out time. I forgot their are people like him out there, with all the crazy going on in this world, it was a breath of fresh air to meet someone like him, who honestly cared about you as a customer and his guest. Welldone Josh, you made my exhausting day and that two day bus trip worth it. God Bless you and your family.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your delightful comments regarding our front desk associate. We have been contacted by a number of delighted hotel guests who have mentioned this young man in particular as an outstanding hospitality professional. We hope that you will return soon and experience even more what makes the Best Western a Premier hotel for your accommodation requirements Sincerely Steven

"Front staff not friendly"

3
User 10/12/2021

Checked in and the young lady at desk was not at all friendly Remember first impression!! Room was ok as far as being cleaned Found a hair clip on lamp shade so I guess not really gone over by house keeping Room was a good size Just hard to get over the staff though A hotel like this should have friendly staff front and centre

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Ike q965 Thank you for your comments regarding your recent stay. Please accept my sincere apologies for the hair clip found in your room. As well I wish to apologize for the lack of friendly service at our front desk reception. I will speak with our associate to review their lack of service Sincerely Steven

"Shopping trip"

4
User 02/12/2021

Excellent place to stay for the location that we needed.service was very good. Was clean every aspect, rooms,bedding,wash rooms etc. As seniors price was high as per our financial needs but was on par with other hotels around. But a senior discount would have been very helpful in our case and appreciated. Thanks

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello dfstjean Thank you for your kind comments regarding the Best Western Premier Winnipeg. I appreciate your question regarding seniors rates. We certainly do offer senior rates. Perhaps you reserved your room through an on line travel agent and rate discounts were not offered. We advise all our guests to book directly with the hotel or through Best Western directly. Also, if you are a Best Western Member, you are eligible for Best Western Points or other promotions...not available through the on line travel companies. Thank you once again and we look forward to hosting your next visit Sincerely Steven

"Very nice modern clean hotel"

4
User 21/11/2021

Pool is great. Was disappointed the hot tub was not in use. I have stayed at many other hotels during covid and all hot tubs were in use except here. So big disappointment when you want to go there to relax. front desk staff wasn't the friendliest. But complimentary breakfast is always accommodating and the spread was great. Rooms are amazing. Huge sizes. Nice hotel over all.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your kind comments regarding the Best Western Premier. I certainly regret not having our hot tub available for guest usage. We are following department of health guidelines for Covid protection. Our hot tub is of a size that falls below the requirements for social distancing As a result we have closed the hot tub with the express intent to provide the safest experience for all of our guests. Once the restrictions governing Covid safety precautions are eliminated, we certainly will reopen the hot tub Thank you for staying with us Sincerely Steven James

"Girls Night"

5
User 12/11/2021

We had a good & relaxing time. The room & pool area were clean. The food & the service was great. The staff were friendly & professional. It was a fantastic way to have a fun & uninterrupted girls night.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello dhbetts We are delighted you had the opportunity to reserve a Girls Night Out Package and that your evening was a success. We are finding more guests are returning for this special package and to celebrate memories with their friends. Thank you for your comments Sincerely Steven James

"Amazing place to stay!"

5
Sightseer12704497806, Winnipeg, Canada 08/11/2021

Stayed here as our furnace went. The place was extremely clean, had tons of cool things to look at. The food was amazing. Hotel room was very large and clean. With super soft beds. My wife, kids and I all slept great. Loved all the services. Even the pool/water slide was awesome. The gym also was amazing. Lots of options. Really love the location on the east side of the city also.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Sightseer Thank you for your very kind comments. We are delighted our 'warm hospitality' was able to replace the cold from your furnace issue. We hope you will return to the Best Western Premier Winnipeg Sincerely Steven

"Had high hopes"

3
Mwat5, Winnipeg, Manitoba 01/11/2021

I had such high hopes based on reviews. We did have some positives: - beds were super comfortable - breakfast was good with variety - the pool was lots of fun. Negatives: - At check-in I was informed that we could not stay in the room we booked over the phone with BW reservations because I had three kids (as I had told the very kind person in reservations over the phone). I was told in a condescending manner by two front desk people that it is a safety hazard and “how on earth could we sleep in two Queen beds” (as we have done in hotels for many years). They said I had to upgrade and initially wanted me to pay. At this point I was almost breaking down to cry since this was a special treat after all this time. The front desk eventually offered me the upgrade free since it was booked incorrectly by someone from Best Western but the interaction was a traumatic start. - The bathroom fan and the in-room AC/fan unit didn't work. This left us hearing too many strange noises and disrupted our sleep. - A kid threw up on the pool deck. Front desk didn't send anyone to clean it after we told them. They had been checking for vaccine passports on the way in but didn't care that a kid puked (Covid symptom) and kept on swimming nor was it worth cleaning well apparently. - There was no information in the room: pool hours, breakfast times, where to take your pet to the bathroom (we are told to use the designated areas but no where were we informed as to where these were), or how to use the remote or what channels are available etc. The lack of info was tricky and made for a lot of guessing. Overall we had a good time but there were some disappointments. Perhaps we are the odd case here since the reviews are so high.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Mwat5 Please accept my sincere apologies for the reported issues during your recent stay. I would like to speak with you personally about your experience. Please contact me at the Best Western at 2040416-1920 Thank You Steven James

"Great Hotel"

5
Jo444111, Nanaimo, Canada 24/10/2021

Less then 2 years old, this is a super clean, modern hotel with fantastic and roomy rooms! Great neighborhood too, across from the Amazon Hub the hot and cold included breakfast was varied and delicious, we only had an overnight here but would certainly return if passing through Winnipeg again!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hell0 Jo444 On behalf of our entire hospitality team, hank you for your kind comments. We were delighted that you enjoyed your guestroom and the hot free breakfast in the morning. Hopefully on your next visit you will be able to visit our pool or the expansive fitness facility. Thank You once again Steven

"1 night stay with 2 large dogs"

5
User 17/10/2021

clean. neat and well planed out room, modern decor & good value, we had two large gun dogs with us and it was easy to get them settled and comfortable. The evening was relaxing and easy. No problems at all.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 565 Gord Delighted you enjoyed your stay at the best Western Premier. We are a pet friendly hotel and do have specific rooms designated for travelers with their 4 ( or 8) legged friends in your case.. Look forward to your return Sincerely Steven

"Outstanding Hotel"

5
1345GreatStay, Kenora, Canada 17/10/2021

Best hotel with lots of plug ins for all our tech needs Decor is modern and comfortable Pool great for families Breakfast items the Best Ever With COVID rules it was not a problem Two queen beds and sofa was perfect Very roomy

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your kind comments of the Best Western Premier. WE have indeed implemented stringent anti-COVID-19 procedures, we have also focused in increasing our guests experince and exceeding their expectations. We hope you have the opportunity to return soon Sincerely Steven d

"disappointed by lack of housekeeping"

2
User 17/10/2021

My husband and I stayed with our toddler for 2 nights in October 2021. Upon arrival we were not told that daily housekeeping is only done by special request before 10am. We did not find any information left in our room about this although there was apparently supposed to have been (we were also supposed to be told upon check in), I wasn't made aware until I went to the front desk requesting new towels. After speaking to the front desk I scoured our room looking for the information that was supposed to have been left as I thought maybe I missed seeing it so I gave the benefit of the doubt to the staff, but after searching the room again I still did not see any information other than a restaurant menu and information about vaccination being required for pool use and restaurant. I have never stayed in a hotel where housekeeping was only done under special request so this was pretty shocking and very disappointing. Other than this issue, our room was beautiful, modern, and very clean on arrival. The complimentary breakfast was great and one of the best I've come across during any of my stays. I would love to have given an excellent rating however I am going to have to go with poor as lack of housekeeping isn't even average.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Dear guest. Please accept my apology for not having the signage in your guest room regarding hotel housekeeping protocols. This plasticized sign was to be located leaning against the pillow on your bed. On an explanation regarding limited housekeeping services,; we introduced his policy when the impact of the Covid-19 became a significant threat. This initiative was mandated by the Best Western Hotel Company worldwide as well as initiated by most reputable international hotel brands. This decision was made on the best science available and before the introduction of Covid-19 inoculations. that being to limit visitors to hotel guestrooms and focus cleaning requirements where required. At the Best Western Premier, we introduced Touch UP cleaning where the guest received a daily light cleaning and reorganizing. We also had available a full cleaning service if the guest so requested All these options are still available at the hotel however if the guest informational card goes missing, I certainly understand your disappointment. Thank you for telling me about your experience and I will followuo with our housekeeping team Sincerely Steven

"Great hotel"

5
chantie_13, Winnipeg, Canada 16/10/2021

The hotel is brand new and beautiful. The pool is amazing and the kids loved the waterslide. This hotel is also pet friendly which is great cause we had our dog with us. Hotel room is beautiful. Beds were comfortable and pillows were great as well. Would defiantly come back to this hotel in the future.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Chantie 13 Thank you for your kind comments on our hotel. During your stay we hope you and the family had the opportunity to enjoy our expanded hot breakfast.. We look forward to having you and the family return to the Best Western Premier Winnipeg

"Fantastic hotel"

5
Peter Y, ontario 16/10/2021

We stayed here because it was close to my wife's clinic for her Dr. appointment. This is one of the nicest hotels I stayed at in a long time. Very clean, staff very friendly. Great hot breakfast in the morning. Close to shopping and restaurants. Decent price. Had a large walk in shower with a rain shower head. Very large parking lot. I will stay here again on my next trip to Winnipeg. If I had one complaint it would be breakfast doesn't start until 7 which didn't matter to use at this time but when were traveling we sometimes like to hit the road before 7

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Peter Although we were sorry to learn that the reason for your stay at the best Western Premier was for medical, reasons, we are delighted that the hotel and our team provided you a fantastic stay. We hope your next visit will be one based on pure leisure Sincerely Steven

"Huge Thank You to the Amazing Staff and Hotel!"

5
User 14/10/2021

Never In all of my corporate career have I dealt with a more professional, accommodating and caring organization as we just experienced with the Premier Best Western Winnipeg East, located at 900 Regent Avenue West in Winnipeg. As they say in Denmark “a Thousand Thanks” for accepting and going above and beyond with an amazing Wedding Venue for our son and daughter-in-law's special day. When the couple's originally booked wedding location fell through just one week prior to their actual date, it took only one phone call and meeting with General Manager, Steven James to know everything would work out wonderfully even with the short notice and ever changing COVID restrictions. To your General Manager, Executive Chef, Restaurant Manager and every staff member that had any involvement in putting on our son and daughter-in-law's wedding we sincerely thank you. Your attention right down to the smallest of details in the presentation of such a quaint setup for the wedding ceremony, dinner and reception were noticed by the couple and their guests. The lovely modern accommodations for the Bride and Groom and several guests were very comfortable, clean, spacious and family friendly. The pool was a hit with the children and adults alike. Great parking and close to many amenities in the Transcona area. We highly recommend your hotel for any type of gatherings whether it is a special occasion such as a wedding, or a business meeting.

"Best hotel in the Transcona area!"

5
evie32021, Lake Country, Canada 11/10/2021

Bright clean room, comfy beds and loved the art work. Ate in the restaurant, all our meals (3 diff meals) were very good and reasonably priced. All the staff members were personable. We will be back for sure.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Evie Thank you for your kind comments. They are ones we hear daily at our new property where the Best Western is seen as the Premier location in Winnipeg East. Thank you once again Steven

"Just a great Hotel, PERIOD. "

5
Charles D, Ottawa, Canada 09/10/2021

This is a wonderful Hotel. The rooms are clean, modern up-to-date in every way. The staff are fabulous, helpful and very accommodating. The breakfast was awesome even with the restrictions that are thrown on by our government. In the past, I have usually stayed at HI hotels, but no more. For the last several weeks I've been travelling, I've stayed mostly at Best Westerns. The Best Western chain has really, really improve their game. I would highly recommend this hotel if you're in Winnipeg and the chain anywhere you travel. If I could give it a 10 out of 10 I probably would give it 9.99. Sorry Best Western, but your your morning room and breakfast coffee sucks. But you're still worth a 999. Kudos to the staff and management.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Charles Thank you for your warm comments about the Best Western Premier Hotel. We are supported by a wonderful group of hospitality professions along with terrific hotel owners. And today we just received the Best Western Chairman's award for being in top 5% worldwide for the brand's for quality assurance. Thank you again Charles and we look forward to your return. Sincerely Steven

"Hotel review"

5
User 07/10/2021

Rooms, Lobby, gym and pool were pretty modern and very clean. Their reservation center made a lot of mistakes with my name and address, etc. Never read back any of these information to me. She wasn't helpful with our questions. My reservation was under a different name. The front desk team fixed it. Better talk to the front desk when making booking a room rather than with their reservation call center.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your kind comments regarding the hotel facilities. It appears that your reservation was made through the Best Western Reservation office in the US. I will forward your concerns to them for their review. I was very pleased to see that our front office manager was able to correct the reservation. Thank you again and we look forward to seeing you back at Winnipeg's Best Western Premier Hotel Sincerely Steven

"Top notch best western"

5
User 06/10/2021

This Best Western is one of the best hotels we have stayed at It is 10 out of 10 Very quite Backs on to residential areas so great for taking a walk. Restaurant patio is perfectly located with the restaurant Breakfast even with COVID restrictions was perfect Just a great place overall.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Lee Trodd Thank you for your very kind comments about our hotel. I am somewhat biased being the hotel general manager but a firmly support your observations regarding this property and being a great hotel. Come back soon Sincerely Steven

"Great stay"

5
User 03/10/2021

Staff was friendly and helpful. Very clean and comfortable Location is great. Surrounded by restaurants and shopping malls and a lot of other places to visit or sports like golf and hockey games…………..

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Cwickens2021 We are delighted to hear of your enjoyable stay at the Best Western Premier Winnipeg. Our property is certainly centrally located for shopping and a wide selection of restaurants. We hop you had the opportunity to enjoy our hot breakfast as well as Sherwood's Bistro and Bar. We look forward to your return Sincerely Steven

"Pleasantly surprised"

5
daisyonmytoes, Winnipeg, Canada 01/10/2021

New property, very modern and tasteful decor. Hotel was clean, quiet, the hot breakfast was great (decent variety, re-freshed at a decent pace, well run and organized). Lots of great amenities close by. The blackout shades were great.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello daisyonmytoes Thank you for your wonderful comments on our hotel. We are delighted that we exceeded your expectations and we hope your travels to Winnipeg will bring you back to our Best Western Premier Sincerely Steven

"Good overnight on East side of city"

5
Tom H, Cranbrook, Canada 01/10/2021

We were arriving in Winnipeg from the east and didn't want to get too far into the city as we were heading north the next morning. This was a very good location. Hotel was enforcing proof of vaccination (per Manitoba rules) for facilities such as restaurant, continental breakfast, pool and exercise room. So we commend them for that. Located on Regent Street in the Transcona area. Lots of retail available including a Costco just down the street. We had a NS, King with fridge, microwave, coffee maker. Chair, coffee table and sofa bed, desk and chair. Very large room with modern decor, 2 TV's. Living area separate from bedroom area. Vinyl plank flooring throughout with carpet under the bed. Smallish bathroom for the size of the unit. Nice big walk in shower. The room and bathroom were very clean and well kept. There was also a lighted make up mirror (magnifying) The room was set up very well with many electric outlets and charging ports. We ate at the restaurant for dinner and it was OK. Smallish menu, but probably a product of the times. Good value for what we got, good service from staff. We would definitely stay here again.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello TomH Thank you for your kind comments regarding the Best Western Premier Winnipeg. We are delighted that you enjoyed our service and facilities. We hope your travels will bring you back to our hotel and Winnipeg Sincerely S teven

"Great hotel!!"

5
donnachampion, Regina, Canada 27/09/2021

This hotel is awesome! Great area. We attended the Banjo Bowl and it was about a 10 min walk to catch the bus. The rooms were nice, beds were comfortable, breakfast was hot. Over all a great hotel in Winnipeg. Will definitely stay here again!!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Donna and thank you for your kind review of the Best Western Premier Winnipeg. We look forward to your next visit to our hotel. Sincerely Steven

"Great Hotel"

5
JimG588, Kitchener, Canada 16/09/2021

We stated there for 2 days , the turn around point of a road tip from Kitchener to Winnipeg and back. Best hotel we have stayed in so far. Very friendly staff, good onsite restaurant with a patio and a excellent breakfast. You had to take breakfast back to room but that was OK. Full hot breakfast with nice assortment offers fruit. I would stay there again for sure.Think hotel is only about 2 years old

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello JimC588 Thank you for your kind comments regarding the Best Western Premier Winnipeg East. Indeed we are just entering our 3rd year in operation and the property still has a brand new feel to it. We offer what we believe is the best free hot breakfast in the city which includes sausages and bacon, hash brown potatoes, pancakes or waffles, scrambled eggs plus an excellent choice of pastries, fresh sliced fruit and yogurt. We do ask our guest to enjoy their breakfast in the privacy of their room so we can ensure the safest Covid precautions possible. Thank you for staying with us and we hope your travel plans bring you back to Winnipeg Sincerely Steven

"Not covid friendly"

2
User 11/09/2021

Pool is supposed to be for “fully vaxxed”with wrist bands, and was full of people without. No staff checking pool capacity to covid policy or checking to verify proper vaxxed people only in the pool. Check in & out had one staff working and took a very long time, especially check out. They should have multiple people working during checkout, this took us over an hour standing in a line to check out. Also received the wrong room but paid for the suite as we needed it for numerous people staying, hotel was full capacity so they were unable to fix that.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Grey224 Thank you for your comments. I will certainly look into the areas that we disappointed you during your stay. Steven

"Highly recommend!"

1
JackieRat R, Melville, Canada 10/09/2021

The desk in the lobby when you check in has a map of the Transcona Rail yards on the desk. Great touch!There are lots of train pictures throughout the hotel.I also appreciate all the safety measures for COVID. I felt really safe in the hotel. Friendly and helpful staff right from the desk clerk to the breakfast staff.I also appreciate that they accommodated my requests for room location

"Nice facility but too busy on a long weekend"

3
CDMARION, Winnipeg, Canada 07/09/2021

Went during long weekend-Pool was crazy busy despite booking a time and didn't seem safe Covid or no Covid Check in took over 40 minutes due to a long line up, no acknowledgement or apology by staff. Staff seemed stretched thin and apathetic Breakfast was a good assortment and nicely managed. Bed was comfy. Room was clean. Checkout was fast.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello CDMARION Thank you for your comments and i apologize for the delay in checking you into your room. The long weekend was a busy weekend for the hotel. Although we state that check in begins at 4 pm, there are times where the volume of arriving guests exceed our capacity to facilitate a quick registration. I am pleased that you enjoyed your hot breakfast and that you found the hotel to be clean. Thank you once again for your comments Sincerely Steven

"Great experience"

5
DennisK1078, Winnipeg, Canada 06/09/2021

Excelente service all around. Very clean rooms and the pool are was clean. The restaurant provided us with great food and services. The breakfast buffet was very nice and we enjoyed our stay at the hotel.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello DennisK1078 Thank you for your very kind comments regarding the Best Western Premier Winnipeg. I will most certainly share your review with our hospitality team Sincerely Steven

"New hotel. Keep it up"

5
User 01/09/2021

We stayed at the Best Western for two days in Winnipeg while visiting family. All Covid protocols were in place. Front desk staff were very prompt, courteous, kind and helpful. The hotel is new and beautiful. All amenities were as expected for a brand new hotel. Decor in our room was modern and very relaxing. We never used the pool but the kids coming in and out of there sure seemed happy and excited. So good to see. Time slots needed to be booked for the pool so we left it for the guests with little ones. Even though the hotel was busy the one thing my husband noticed (he was a heavy traveller with work) was how we heard nothing in our rooms. There was no noise from rooms even right beside us. We were even close to the elevators. Didn't affect us. It was such a nice experience. The breakfast in the morning was modified because of Covid but still offered such a great selection of food to take back to our rooms. I will definitely stay here again when back in Winnipeg.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Lorelei H Thank you for your very kind comments regarding the Best Western Premier Winnipeg. We re looking forward to our return Sincerely Steven

"A good family gathering place"

4
User 30/08/2021

This would be a good place to meet up with family and friends, a staycation. Kids enjoyed the pool and the slide. Swimmers would use up the pool towels so quickly, and yet they were able to keep up with replenishing it. Everything was new and clean. The room even smells new. Staff were friendly. We couldn't check in on time cause they were still cleaning our room(according to their system). Had to wait almost 2 hours. Maybe short-staffed, or just a slow system. But it was not a huge problem as the kids were enjoying the pool while we waited.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello JT Thank you for your review of your stay at the Best Western Premier Winnipeg. I apologize for the wait you experienced before receiving your room. I was pleased to learn that your children were able to enjoy the pool during prior to you receiving your room key. Thank you for your kind comments regarding the hotel cleanliness. We have very dedicated hospitality professionals who take great pride in there work. We look forward to you returning to the Best Western Premier Winnipeg. Sincerely Steven

"Extremely impressed by this hotel!"

5
melissagraham2021, Winnipeg, Canada 26/08/2021

I have stayed at countless hotels for both work and while away, I can honestly say I have never been to a hotel that felt so clean and welcoming. My family and I stayed at The Best Western Premier East as the last stop on our vacation where we stayed at two other hotels first. Those hotels were twice the price, classified as “resorts”, and were not as nice as this Best Western! While we stayed here we enjoyed dinner at the restaurant, it was great pub like food; after we enjoyed the pool and water slide, we spent over two hours in the pool, it's great for kids! Our room was modern, exceptionally clean, and very comfortable. Our son had his own queen sized pull out couch, including his own tv! Breakfast was included and while at most hotels it is just a choice of cereal and pastry, this hotel offers a full breakfast including pancakes, waffles, eggs, bacon, and much more. During our stay, every employee I spoke to was extremely nice and welcoming. The front desk gentleman that helped us was very friendly and helpful. The housekeeper I met in the elevator was working very hard to make sure everything was clean and sanitized, she was also super friendly. During breakfast I also met the general manager Steven, who came over to ask how our breakfast was. He was very welcoming and very friendly and you can tell he is very hands on and involved. Overall we were very impressed by this hotel, so impressed we will be planning to stay another night in the next few days for a pool day get away. I will update another review after that stay!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your very kind commentary regarding your recent stay at the Best western Premier in Winnipeg. The hotel owners have built an extraordinary hotel...bright and cheerful and it has been our mission as the hospitality professionals to mirror their vision. Thank you again for your lovely comments and I will be sure to share them with our team. Sincerely Steven

"Awesome staff and very nice rooms!"

5
User 25/08/2021

I stayed here just for a night to go in the pool and just relax! It was just what I needed, the service desk person Joey made everything super easy and enjoyable, the pool and slide was a lot of fun, thank you again!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Quintan6763 Thank you for your very kind comments regarding our hotel. Joey is a new member of our guest service team and he is certainly making a positive impression with our guests and associates. Thank you for staying with us and we look forward to your return the the Best Western Premier Winnipeg Sincerely Steven

"Best Western Premier, Winnipeg"

5
dawna1962, Halifax, Canada 20/08/2021

Stayed at the best western premier early august 2021. From Nova Scotia. This hotel was the best! Super Clean, spacious room, friendly staff and great breakfasts We will definitely be back next year !!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
hello dawna1962 Thank you for your very kind comments. We are delighted that we were your best hotel experience during your travels and we look forward to your return next year Sincerely Steven

"Best hotel experience ever"

5
User 19/08/2021

I had the absolute best experience with this hotel! They worked with me and made everything easy and painless. Everyone is extremely nice and out going! I've been to 75+ hotels with my job and this has been my most enjoyable and best experience I have ever had! Holly was absolutely amazing and understandable and made what I need work! Will stay here next time we are in town for sure! Thank you!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
What a wonderful comment about our hotel and team. Your experience is one we strive to create for all of our guests. Holly is a new addition to our management team and she has made an awesome addition to creating the best in guest service. Thank you once again Steven

"Amazing staff and Beautiful hotel"

5
User 18/08/2021

The room was so beautiful. My husband booked the hotel for us. everybody was so amazing. The manager Mr. Singh was so accommodating and made sure we have an exceptional stay. The breakfast and bistro staff was also friendly. We will definitely be staying here again.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 938pallavij Thank you for your very kind comments regarding the best western Premier and one of our key guest service champions. We have had many wonderful comments about him and the rest of our hospitality team. We look forward to your return Sincerely Steven

"Back to school family holiday"

5
janetsmcb, Souris, Canada 16/08/2021

The hotel was great! We stayed in a large king suite and there was plenty of room. The hotel was very busy. So the pool was busy. We stayed to nights and forgot to ask for “tidy service” but will be wiser next time. This is our second time staying here and will definitely stay here again!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello janetsmch Thank you for returning to the Best Western Premier Winnipeg. We are delighted that you selected our hotel for the back to school family holiday. We hope you will have the opportunity to return soon. Best of success to the children in the coming fall school season Steven

"Worst Experience - Left Homeless for THEIR mistake"

1
User 12/08/2021

Showed up late at night after travelling 16 hours to find out that my room was CANCELLED WITHOUT ANY NOTICE. I was meet with a disgusting amount of attitude and hostility from the front desk staff despite it being THEIR MISTAKE. They tried to make me feel like trash and made me cry, when the issue was that THEY WROTE MY INFO WRONG. They tried to make it seem like it was my fault even though my card was valid. THEY WROTE my address WRONG, causing it to decline which was pointed out to them. They also claimed that I gave them an invalid phone number but my phone number was correct and they had that part of my information correctly written down. And I had received many calls from other people that day without issue. They didn't call me. They cancelled my room without calling or emailing me or any sort of heads up, so when I arrived at 4 am, tired after 16 hours of travel with a puppy, i had no where to stay. They had absolutely NO sympathy/empathy for me and barely made any effort to find me somewhere else to stay. I received no apology. Nothing. The managers words were “too bad she's got to go somewhere else.” Absolutely disgusting behaviour. -100000/10. I wouldn't even give them 1 star if I could.

"Will book our next visit here too"

5
User 06/08/2021

The staff was amazing and always happy at all interactions. Room was spacious. We have 5 people and they were able to accommodate us easily in our room with 2 queen beds and a pull out sofa bed. Pool was good sized and well maintained and had an awesome water slide. Hot tub was not in use during our stay. Actually loved that we had to book in time. We picked a time slot that had no other people booked and It gave us time alone as a family which turned out really fun! I did only mark cleanliness as very good as there were a couple small things missed in our room that didn't really matter as the room and bathroom were very clean even in the corners and on the edges. The full length mirror had had obviously had someone doing their mascara in front of it and had their hand slip as their was a side hand print and a couple mascara splotches. Overall great place !!

"Worth it!"

4
josh0310, Winnipeg, Canada 01/08/2021

My stayed two nights and had a wonderful stay. We love the rooms, spacious and very clean. The beds are comfy. Staffs are friendly and warm. A great place to stay. Will surely go to BWP in our future travels.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello josh0310 Thank you for your very kind comments regarding the Best western Premier Winnipeg and our hospitality team. We hope if your travels bring you back to Winnipeg, you will select our hotel once again for your accommodation needs Sincerely Steven

"Really nice hotel!"

5
danielfreeman2478, Halifax, Canada 19/07/2021

Best Western Premier Winnipeg East is only a couple years old, it still looks and feels brand new. The lobby and pool with slide reminded us a bit of some where south. Kids swam for hours and hours. Would definitely stay here again.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your kind comments. We do take great pride in maintaining the hotel in a condition just like when we first opened our doors in September 2019. We look forward to your return. Sincerely Steven

"Nicest BW I've ever booked"

5
952clarenced, Cochrane, Canada 10/07/2021

I have stayed at many BW properties across Canada and the US and this particular BW is the nicest I have ever seen. Love the modern decor, the Staff are incredible. I booked a king suite and it was spectacular! Absolutely every thing about this property not only hit the mark but blew it away.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 952clarenced Thank you for your delightful review of our hotel. As General manager, I could not be more proud of the hospitality team at the hotel and for the wonderful building our owners have developed. We hope your travels bring you back soon, to Winnipeg and the Best Western Premier Sincerely Steven

"Excellent Stay"

5
User 07/07/2021

It was a great stay with best western, we love this hotel and the breakfast is included which is great. The breakfast choices are really nice and staff are friendly, pretty quite when we stay there because of covid.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Nomand564218 Thank you for your kind review of the Best Western Premier Winnipeg. We hope on your next visit, you will be able to enjoy our outdoor patio with a fresh new menu. We look forward to your return to our hotel Sincerely Steven

"It was surprising"

5
bigniyan, Winnipeg, Canada 02/07/2021

It was surprising to me that they have lovely guest rooms like. I really enjoyed my stay. Even dough I spent one night but would definitely be back there often. I would really recommend this hotel to most of my colleagues

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello bgnyan Thank you for your kind comments regarding your recent stay at the Best Western Premier Hotel. WE are delighted that you had enjoyed your stay and we look forward to your return visit Sincerely Steven

"'Very new, modern hotel"

4
388howardh, Toronto, Canada 27/06/2021

This was my first and only time to stay at this very new hotel. As one would expect, everything was of very modern design and all items in the room worked efficiently and well. Only drawback was "bedding and pillows". All of it seemed to be made of "artificial materials" as opposed to blankets, sheets, pillows, pillow cases made of natural materials like wool, cotton and linen. As a result, the materials do not "breathe" and it can be uncomfortable falling asleep, or you wake up sweating profusely. Better quality bedding and pillows would easily address the problem.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 388howardh Thank you for your comments regarding your stay at the Best Western Premier Winnipeg. I am sorry you found the sleep sets on the bed not to your liking. We are a new hotel so the quality of the bedding is quite new and the bedding does have a thread count of T220. This said, Best Western is just introducing a new sleep package for all Premier Hotels. They offer a cooler sleep experience with new industry leading textile technology. We will begin converting our current sleep sets to the new product as required Thank you again Steven

"A true getaway"

5
krystalkaposi, Winnipeg, Canada 09/06/2021

The hotel was clean, quiet, and beautifully decorated. Every staff member I encountered was very friendly and professional. During covid, I feel they did a great job at providing the hotel experience amongst the restrictions and rules. I would recommend this location to anyone and I plan to stay here again.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello krystalkaposi Thank you for your lovely comments and recommendation. Through this entire pandemic, we have instituted all recommendations by Best Western for creating industry leading safety precautions and protocols as well as additional training for all of our associates. I am personally delighted that you have recognized these efforts and as well that our efforts made you feel safe in our property. Thank you once again and we look forward to your next visit Steven

"A place to sleep"

3
Jprmcz, Winnipeg, Canada 22/05/2021

The hotel was nice upon arrival. Property is newer and well kept. Covid kept us out of the pool due to it being closed, but it looked nice. Room was nice but ac was dirty, sheets weren't cleaned to satisfaction, and found prior guests dirty laundry in the cabinets.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Jprmcz Thank you for your comments regarding your recent stay at the Best Western. Please accept my sincere apology for the condition of your room. That room was to remain unavailable for gust use as we had some spring cleaning scheduled. Obviously the clothes left in the room by the previous guest was an extreme oversight on our behalf and should never have occurred. I have reviewed for comments with our housekeeping team. Thank you for bringing these two matters to my attention. Sincerely Steven James

"Great experience during difficult times"

5
User 11/05/2021

I stayed for 18 nights on business & I must say met & exceeded my expectations. Staff was great, hotel amenities are great, great location, clean and new. During Covid the staff & management have gone above & beyond to ensure safety, cleanliness & a great customer experience.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Dazjaz Thank you for your very kind comments. Staying at a hotel for an extended period of time can be very difficult. The confirmation that our staff met and surpassed your expectations is truly a wonderful testiment to the great hospitality team at the Best Western Premier Winnipeg. Thank you once again Steven James

"It was a short fun stay!"

4
Jennifer V, Winnipeg, Canada 10/05/2021

Overall, our stay was great though we only used the pool facility for a shorter time due to pandemic. Breakfast was good, they just need to check the proportions so they will not waste food too much. We changed the room type last minute to Suite but we liked it especially the sofa bed and 2 tv which our children enjoyed. The only thing that I observed was the rooms are not really soundproof, you can hear kids running and banging walls and voices can be heard too. It was a bit of a problem because you just wanted to sleep and relax but the kid on top of our room is making lots of noise. Overall, we are ok...it's a good experience and we will go back for sure and hopefully everything is back to normal.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Jennifer V. Thank you for your comments regarding your recent stay. We really appreciate your strong review. Your recommendations will certainly be reviewed with our team and we look forward to your return Sincerely Steven James

"Great Hotel"

5
garyadams2021, Toronto, Canada 07/05/2021

Great place to hang your hat. Would recommend and would stay there again with no issues. Looks nice, upkept well, rooms was beautiful and well laid out. Loved the desk/working area. It was more than large enough to be well spread out to study.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your wonderful comments about the Best Western Premier Winnipeg. Our guestrooms were designed for the traveler working from home. Our desks are indeed long and large. We have 9 separate USB connectors located through the guestroom to facilitate charging your electronics and our task chairs are very comfortable. Thank you again for your wonder comments and we look forward to your return Sincerely Steven James

"Friendly local staycation"

4
Wpgreviewer, Winnipeg 26/04/2021

Checked out the BW Premier in Wpg to have a family-centred getaway. Nice pool, friendly staff and a great COVID-friendly breakfast was a welcome break from modified lock down! Beware the tiny in-room bathrooms though and take advantage of prebooking your pool times before check in if that's your MO!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Wpgreviewer Thank you for staying at the Best Western Premier and for your comments. He are very proud of our staff and our ability to provide one of the best complimentary hot breakfasts in our industry. I would agree that our bathrooms may feel a bit small but the hotel design was to try to maximize more space in the guestrooms. Thank you for mentioning pre-booking pool times. The provincial Covid restrictions require us to reduce the number of guests using the pool to 25% of our operating permit. That means 13 swimmers. Pre-booking helps to ensure you can enjoy the pool at your preferred time and with only 13 people in the pool, the overall swimming experience is enhanced. Thank you once again for your comments and we hope to see you back at the Best Western soon. Steven James

"Great clean place to stay"

5
JNinCamp, Snow Lake, Canada 22/04/2021

The hotel is still fairly new so it's in pretty great shape. They have pretty good system in place considering all the restrictions as far as the continental breakfast and the pool centre is concerned. It's very easy to book your timeslot you can phone from your room or go to the front desk and look at yourself. Her only complaint is minor. And it's regards the continental breakfast and the quality of the food if you don't come right as soon as it opens up.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello JninCamp Thank you for your generous comments regarding the Best Western Premier. I will look into your concerns regarding the breakfast selection at the opening of our daily breakfast service. We do offer much more than a standard cold continental breakfast. We also offer hot scrambled eggs, breakfast sausages and bacon, breakfast potatoes, breakfast burritos and either pancakes or french toast. We do change the selections daily to try to offer somethin new for all guests staying more than one night. Unfortunately with the current Covid 19 restrictions, we cannot offer our omelets made to order and the self serve breakfast buffet. We look forward to your return and what we hope will be our ability to serve breakfast in the same excellent manor pre covid. Thank you once again for your comments Sincerely Steven james

"Awesome accommodations!!!!"

5
ashleyas22, Brandon, Canada 21/04/2021

The staff are great!! The hotel was very nice and super clean! Loved the decor throughout the hotel! Very nice pool and water slide! Great for a family stay but professional for a business stay also! The hotel was easy to find and huge parking lot to accommodate all vehicles! The patio looked beautiful, the weather wasn't great so we never got to use it but looking forward to going back one day soon!!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your wonderful comments regarding the Best Western Premier. Our hotel's décor is very bright and cheerful and carries images of the railway industry which our community is so reliant upon. Best Western Premiers are initially designed for the business traveler with large guest rooms and 12 separate charging locations for computers and smart phone devices. Our fitness facility is one of the largest to be found at at any Winnipeg hotel and our free hot complimentary breakfast is the best way to start your day. However we are a family oriented hotel as well with a swimming pool and waterslide. Thank you once again for your very kind comments. We hope to host your next visit to Winnipeg whether on business or family travel Steven James

"Short Family Stay During a Snowy Night"

4
meudiejj, Winnipeg, Canada 13/04/2021

I had a very bad headache and my daughter had toothache that night and my husband called the receptionist to ask for some Tylenol. Right away, the receptionist said they don't have any. A hotel is the person's home for that day. Over-the-counter meds such as Tylenol, Tums, Loperamide, etc. for the usual illness is a must to have for these establishments. And giving a "no" without even checking first is like saying, "I don't care about you." Not good customer service at all. Plus my husband had to go out to look for a store that sells them in the middle of the night and it was snowing hard. I am unsure about other hotels if they are stocking them for their customers but if I own a hotel, emergency meds would be helpful and would definitely ace customer service. However, other considerations for customer satisfaction was good.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello meudieij Thank you for advising me of your concerns regarding over the counter supplies to be sold in our sundry shop. These products are normally found in our shop. Our supplies have reduced and our order for replacement supplies had not arrived in time for your recent stay. Please accept my apology for the inconvenience this caused you and your family and the situation in our sundry shop has now been resolved Sincerely Steven James

"I really like stay at Best Western all the employees are really nice with me"

5
User 12/04/2021

Really nice Hotel to go to stay for the weekend. infortune the pandemic doesn't allow me to have many options to do but the hotel was really nice place to stay. The breakfast was really nice and they put generous portions of food.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Arturo O Thank you for your kind comments . Even with the restrictions faced by Covid safety practices, we believe we offer the best complimentary hot breakfast of any hotel in the city. We are delighted you had the opportunity to stay with us and we look forward to your return visit Steven James

"Beautiful clean new hotel"

5
sandivoth, Steinbach, Manitoba 12/04/2021

Had a doctors appointment at the Concordia Hospital so we decided to come into Winnipeg the night before. Weather wasn't that great. What a beautiful hotel. Friendly front desk staff, room was everything I asked for. Wheelchair friendly, great bathroom. Wish we could have stayed longer. Will definitely come back. Breakfast was amazing, pancakes, hash browns, scrambled eggs, sausages, coffee, juice, and even fresh pineapple. Better then any restaurant!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello sandivoth Thank you for selecting the Best Western Premier during your recent visit to Winnipeg. We are delighted that you enjoyed the hotel's décor and our Red Shoe guest services. We hope your return visit will be under more pleasent circumstances Steven James

"Excelletnt stay"

5
User 11/04/2021

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello qelaj2021 Thank You for your kind comments regarding your recent stay at our hotel. we are very proud of all our guest service associates and comments such as yours reaffirms our belief in our team. We look forward to having you return to the best Western Premier Winnipeg and to once again experience what we refer to as superior red shoe service. Sincerely Steven James

"Surprising stay!!"

5
FernandoGM13, Calgary, Canada 04/04/2021

The hotel definitely exceeded my expectations from comfort to functionality and service!! Decor and amenities were amazing , the food and service at the lounge/restaurant were amazing, Bedding and pillows were so good as well!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello FernandoGM13 Thank you for your kind comments regarding the Best Western Premier Winnipeg' We are delighted that we surpassed your expectations and we look forward to your return stay Sincerely Steven James

"Short stay"

4
EmBurr1, Calgary, Canada 31/03/2021

We stayed here while attending a funeral. We chose this hotel due to it being pet friendly and having a pool. Due to the isolation rules we stayed in the hotel the entire time we weren't attending the funeral. The beds were comfy. The included breakfast was nice. The pool was fun, just make sure you book a time when you arrive as it gets booked up during the weekend. The only down side was the ceilings and floors are not sound proof so there is footstep noise. We would stay here again and would recommend it for short stays.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello EmBurr1 Thank you for staying at the Best Western Premier and for your comments. This hotel is a concrete built property and as such offers good sound transference protection. That said I will certainly investigate further. Many of our guests who are light sleepers requests top floors of hotels and I would recommend that suggestion for you on your next visit to our property. Thank you again for your comments and for selecting the Best western Premier Winnipeg Steven James

"Loved this hotel, it's staff and pool."

5
meg576, Winnipeg, Canada 30/03/2021

The manager at this hotel really made our experience amazing! The included breakfast is amazing and the pool and waterslide are top notch! Their gym is by far the nicest hotel gym I've ever seen. Overall A+ Thanks for a great staycation.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello meg576 Thank you for your very kind comments. I could not be more proud of the entire guest service team at the property who all deliver the very best in guest service. (they are the ones who make the General Manager look good) (: Thank you once again Sincerely Steven James

"Great stay, great hotel and great staff!"

5
Natalie B, Winnipeg, Canada 29/03/2021

From the moment we arrived to the moment we left, we had a blast! Considering all of the different protocols that they have to have in place, our stay was seamless! We enjoyed our pool time and that has to be one of the best fitness centres I've ever seen in a hotel. The lineups to get breakfast were a little long but that's to be expected with following pandemic protocols. It's a brigh and cheery hotel, our adjoining rooms were spacious, and heating and water temps were great. Lots of different spots to eat, amenities nearby and I'd love to go back when it's warmer to check out their patio. Overall a fantastic stay!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Natbell75 Thank you for the wonderful review of the Best Western Premier Winnipeg. Indeed, special Covid precautions have had an impact on the property and our vision of exceptional service however all of our associates have risen to the challenge and consistently exceed expectations. That combined with a beautifully designed property with wonderful facilities does make our hotel a great destination. We look forward to having our patio open. We have a number of enhancements and features planned for the spring and summer 2021 that will make a visit to Sherwood's patio a must. Thank you once again Steven James

"Hotel review"

5
bderkacz95, Winnipeg, Canada 22/03/2021

Staff were very pleasant and helpful ! Hotel was very clean and rooms are beautiful ! Rooms are very big! Pool area is great and big ! Breakfast was amazing even with the covid restrictions. Definitely would recommend staying here

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello bderkacz95 Thank you for your kind comments regarding your recent stay at the Best Western Premier Winnipeg. We are delighted that you enjoyed our pool and guestrooms. Even though we are impacted by Covid -19 safety regulations, we still offer a hot breakfast with scrambled eggs, bacon and sausages, breakfast potatoes, breakfast burritos, pastries, fresh fruit and yogurt. We hope your travels will soon, bring you back to the Best Western Premier Sincerely Steven James

"Exceptional customer service"

5
User 22/03/2021

We haven't even checked out yet and I had to review so I wouldn't forget! Maybe it's the fact that we have been cooped up at home for so long..but I love this hotel! Pre-covid we would do a night at a hotel several times a year as a staycation. We usually have pretty good customer service at hotels we've stayed at. However, the customer service here has been outstanding! From the moment I pre-registered for my stay the staff here have just been fun, helpful and downright wonderful. I'm sure they (like most people in customer service right now) are dealing with pandemic fatigue and frustration with the extra rules they have to enforce (and unhappy guests as a result) yet you would never know. This has been a great experience and I would 10/10 recommend

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Staciepoirier Thank you four your lovely comments on the hotel and our wonderful hospitality team. They are exceptional and I am delighted their efforts helped make your stay a great experience. We look forward to your return and another 10/10 stay at the Best Western Premier Winnipeg Sincerely Steven James

"Very clean hotel"

5
cnkow18, Brandon, Canada 19/03/2021

Hotel is very clean. Bright decor, nice room, following COVID-19 protocols (hand sanitizer everywhere, masks in hallways/lobby). Waterslide and pool area was clean. Friendly staff. Would be very nice in summer months as we noticed a patio area in the back.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello cnkow18 We are delighted that you enjoyed your recent stay at the Best Western Premier Winnipeg. With Covid-19, we have instituted comprehensive cleaning protocols to provide the safest possible experience for all our guests and our employees as well. Knowing that you recognized our efforts is an affirmation of our teams commitment. Thank you for your comments and we look forward to having you return to our hotel Sincerely Steven James

"Mini vacation"

5
User 18/03/2021

We absolutely loved our stay at the hotel. The staff went over and above to make our stay pleasant. The rooms were large very clean very modern and it was nice that we definitely were not tripping over each other. The bed was so comfy I didn't want to get up. The pool was great the kids so enjoyed it. It's great the slide goes into the shallow end so we didn't have to worry. Even though it was covid time there was ample opportunity to swim. This is going to become our stay at home vacation hotel for the kids. Looking forward to breakfast tomorrow and to finishing our stay with one last swim. I love that it is so clean.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 96harriettc Thank you for your wonderful comments regarding your recent stay at the hotel. Covid 19 has raised many challenges and worries. We take the safety for all our guests as our highest priority along with ensuring we can offer the best hospitality experience at our property. During your stay, we hope you had the opportunity to enjoy our free hot breakfast featuring bacon, sausages, scrambled eggs, burritos, hash browns and much more. Thank you again for your wonderful comments and we look forward to hosting your next Stacation Sincerely Steven James

"Beautiful hotel"

5
User 18/03/2021

We stayed one night on a medical trip. It is a very beautiful hotel, clean room. We didn't get to use the pool or gym but they both look amazing. Breakfast was great, hot and lots to choose from. The employees were very friendly and accommodating. Would definitely choose this hotel again.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello khagglund74 Thank you for your very kind comments regarding your recent stay at the Best Western Premier Winnipeg. We are very proud of our facilities and services. In particular we are delighted that you enjoyed the hot complimentary hot breakfast offered at the property. We look forward to your return visit to the the Best Western and hopefully on that visit you will be able to enjoy our expansive fitness facilities as well as our pool and waterslide. Sincerely Steven James

"Super relaxing a Covid stress free "

5
User 14/03/2021

Our stay at the hotel was simply amazing. Every staff member we encountered was cheery and super helpful. In particular we would like to give a shout out to Michael, the pool attendant. He went above and beyond to make the whole process enjoyable and easy! We understand that there are Covid regulations in place, but we also thoroughly enjoyed the fact that although the restrictions were adhered to, he was not ‘over the top' or unrealistically placing expectations on anyone, especially our children -so thank you for that!!! We will be back and we will most definitely be sending others your way!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 435stephp Thank you for selecting at the Best Western Premier Winnipeg. We are delighted that your stay was super relaxing. Your shout-out to Michael was much appreciated as well as your comments n the rest of our hospitality team. We are very proud of all our associates not only with their focus o our guest experience but as well on their focused determination to provide the safest environment during these stressful times. Thank you once again and we look forward to your return the the Best Western Premier Winnipeg. Steven James

"Great experience"

5
amandaa052021, Winnipeg, Canada 14/03/2021

We had an amazing experience. The staff we encountered were all very pleasant. They took the time to wish my daughter a happy birthday and made her big day extra special. The pool area was very nice although the hot tub was closed. We also really enjoyed the room, it was clean and quiet

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Amandaa052021 Thank you for your very kind comments regarding our staff. We are very proud of them. I regret we could not make available the hot tub for guest use in our pool area. This has been closed since last march as we cannot guarantee safe social distancing in the tub. We look forward to your return to the hotel and thank you once again for your very kind comments. Steven James

"Overnight Stay"

5
User 25/02/2021

The 1st room we were in had drink marks on the coffee table and side table and they missed cleaning a portion of the floor. The rest of the room looked good. We called the front desk and they moved us rooms right away. They were friendly and very accommodating.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your comments and I personally apologize for the cleaning missteps with your assigned room. I was pleased however that our team was able to resolve this quickly and your remaining stay was well received. Thank you once again Steven

"Getaway"

5
CaribbeanOceanLover, Winnipeg, Canada 15/02/2021

This is our third stay at this hotel. Always very clean, employees friendly, rooms are spacious and cozy. Bedding is amazing and a great sleep each time. Breakfast is great even during these times. Very well organized and delicious. Management takes care of their guests and hotel like a five star and feel of luxury. Close to shopping stores, restaurants and casino . Pool and fitness center wonderful. Once available again you must check out this hotel overall great stay and great people.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello CaribbeanOceanLover Thank you for your wonderful comments about our hotel and our hospitality team. We are particularly delighted to read that you have stayed with us three times. With sincere appreciation Steven james

"Not what you'd expect from a newer hotel"

2
bigmomma111215, Winnipeg, Canada 08/02/2021

Not a place to stay if you value your back. The bed was ridiculously sunken in and the pillows were child size in width and length and too thick not at all comfortable. Being a newer hotel was definitely expecting more. The temperature control in the room was also a huge issue, went from freezing one minute to sweating the next (without changing anything)

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Big Momma Thank you for selecting the Best Western Premier for your recent stay as well as your comments regarding your experience at the hotel. We are sorry that you did not find our beds comfortable. The beds are less than 18 months old and we receive rave reviews on the bed sets. In fact we have referred a number of guests to our bed suppliers who have sold the units directly to our guests. On the temperature controls, it sounds like we may have a defective thermostat. If you could reach back to the hotel and let us know what room you stayed in, we can replace the thermostat. Thank you again for staying with us

"Amazing hotel to stay at"

5
User 04/02/2021

I stayed at the hotel for an appointment, as soon as I walked in the hotel I was greated by a very friendly team of people that work there. The hotel is beautiful I have never had a better sleep than I did there the beds are the best I have ever slept in. The people that work there are one huge family . Even with covid they are still happy and you hear laughter from everyone . I will definitly stay again and I will be letting my family and friends know the best place to stay is the Best Western Premier. I thank every person in the hotel for the best experience I have ever had.

"The Best"

5
User 31/01/2021

This was my 2nd stay at this hotel. The hotel and rooms are beautifully decorated and very clean. The breakfast was very good and the staff accommodating. I enjoyed my large room and loved that there wasn't any noise. I would love to stay there again.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Jewwls2401 Thank you for your kind words about your recent stay at our hotel and in particular that you are becoming a return visitor to the property. We look forward to hosting your next stay Steven James

"Very disgusting & disappointing!!!"

2
kreekyneez, Dauphin, Canada 06/12/2020

Took over half hour to check in as attendant didn't know how to process promotional travel voucher properly, had to call day manager & customer service. Room not clean, hand & finger prints all over both windows, debris on floor and some sort of liquid spots on floor in front of chair and couch obviously floor wasn't washed ( laminate flooring in room) Then to make matters worse found a tea bag floating in water reservoir of single serve coffee maker, this was appalling and made me physically ill thinking I had drank the coffee the day before. I was neither offered a complimentary future stay or refund from BW Regent for the unacceptable conditions I encountered. I/we always stay at BW when traveling and normally at Pembina BW in Winnipeg, I have never have had any issues there, the rooms are always clean and fresh smelling, the food is excellent, staff and manager are friendly and in fact they know us by name there. I would strongly recommend you check everything out if staying at BW Regent, before settling in.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your comments regarding your recent stay at the Best Western. I want to apologize for the cleanliness issues found in your room. I will review all concerns with our housekeeping team to ensure all proper steps are taken so that this does not occur again at our hotel Sincerely Steven James

"New hotel excellent fitness room"

5
Akuyek, Tallinn, Estonia 05/11/2020

Bright, new, clean and the night we stayed they had a promo of free pasta sampling, which size was more like a full plate dinner to us. The fitness center was fabulous with a good system of asking the guest to use sticky to identify the equipment that had been used so that they would clean more extensively.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Akuyek Thank you for staying at the Best Western Premier Winnipeg and for your very kind comments regarding our hotel. We hope you had the opportunity to enjoy our complimentary hot breakfast at the hotel. We feature scrambled eggs, bacon and sausage, hash browns, breakfast burritos, and of course pastries, yogurts and breakfast beverages. Thank you once again and we look forward to your return to the Best Western Premier Winnipeg

"Enjoyable experience"

4
User 16/10/2020

Not much bad to say about this hotel. Lots of parking, friendly staff, great room and best of all, quiet. The restaurant had comfortable and safe seating and the food was very good. We upgraded our room which gave us some added space with a pull out sofa and 2nd tv.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thankyou for staying at the Best Western Premier Winnipeg. we are delighted that we were able to provide a quiet restful stay. Thank you as well for your kind comments regarding our hospitality team. They are indeed wonderful. We look forward to your return to the Best Western Premier Winnipeg Sincerely Steven James

"Great experience, 10/10 recommend besides some staff"

4
Hotel2021, Winnipeg, Canada 02/10/2020

Front desk looked like she dreaded having a job. Not the best first/last impression when entering/leaving the hotel. Room cleaners were way nicer and had a good working attitude than the front desk staff. Very clean hotel otherwise, good complimentary breakfast (not all you can eat probably due to COVID, but still a decent serving). However, I barely had contact with the front desk so i would still rate my experience 9/10.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Hotel2021 Thank you for selecting the Best Western Premier for your hotel requirements. I would like to apologize for the impression our front desk associate may have given you. Your comment is very important to our property and I will review with the team. We are delighted you enjoyed our breakfast offerings. Due to Covid-19, we are prohibited from providing a buffet self-serve breakfast. We have though ensured that our breakfast selections remain substantial with hot scrambled eggs, fresh house made breakfast burritos, bacon, sausages, hash browns, plus pastries, juice and of course coffee. Thank you once again for staying at the Best Western Premier, Winnipeg

"Clean spacious rooms and very friendly staff"

5
Rogue30, Kingston 26/09/2020

This is a very modern hotel with large clean rooms. I would be remiss not to mention Kelsey and Shelby in the breakfast area. They were both friendly, efficient and helpful. Great service and two outstanding employees.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank You Rogue30 for your kind review. We have wonderful staff at the hotel of which Kelsey and Shelby great examples of our team who are passionate about hospitality Thank you once again Steven

"Semen in one room, pee in another. Worse staff."

1
User 24/09/2020

Newly renovated but very poor house keeping. And non of the COVID precautions does apply here. Bring your spray sanitizer, wipes and do clean everything especially if you have kids. I found pee on the toilet seat. The dry receptionist lady offed to clean it but also offered to change the room so ended having an upgrade. But again in the toilet room, there was a mucus, kind off, wiped or sprayed on the wall above the toilet seat. It could be male productive fluid that contains any life threatening disease. HEB C, maybe or HIV. The receptionist brought the general manager who immediately started defending the hotel that the pee was only the cleaning product from the steamer, which is totally not true but he was a elder so I didn't argue amd respected his age. When I said why it was crystals just like dry pee. He replied”from our prospective it is well sanitized” When we reached the upgrade room, he said” I don't know what you did to the room” as if I was the one putting the filth for the joy of dragging my family between rooms than settling and resting because we had to checkout at 8am. I replied that I don't appreciate being accused. He replied I don't know. Finally changed to third room after it was checked thoroughly by both general manager and house keeping, leaving shoes prints in the shower and everywhere else. So the vacuum effort, if it was vacuumed, is gone. Good thing I wanted to sleep and family are tired. Otherwise I would give them a worse response. I spend four to five months of my year in hotels. I've seen bad hotels but never bad receptionist nor as rude manager. Just never in my whole 11 years of my career as a consultant. They never apologized. I've seen much poor hotels but far better staff than this hotel except for one Lady named Megan in accounts. I had to call to see why am I being charged differently from the rate I signed for. She checked and had corrected the unprofessional people mistake. I felt sorry for her that she had to work with that kind of people. She sounded positive as soon I started talking to her. She responded the way any professional person going to handle a situation. She listened then responded. Not like the manager who defended the pee to be sanitizer. He need to up his managerial skills at least learn for Megan's positive attitude. Say sorry and don't accuse guests for housekeeping faults. Check the photos. Poor quality but it's up to you if you wish to choose poor hygiene. I wouldn't go back and never best western. I hope they treat people better after this review.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Dear Trip Advisor Travelers I have chosen to address you vs. the author of the comments above. It is unfortunate that this medium allows for an individual to project many half truths and outright misinformation. The purpose of what, we do not know or wish to speculate. Instead, I ask you to continue reading all the previous guests comments below. Their collective experiences are resoundingly polar opposites to that transcribed above and we trust that you will have full confidence in your pending stay at our hotel. Thank You

"Another Exceptional Hotel This Trip"

5
J M, Severn, Canada 20/09/2020

A very clean hotel with exceptional staff and a unique and pleasing decor. About time hotels started to look a little more lively and eye appealing! From check in to check out, we had a great experience. The price was very reasonable and the hotel was run with respect to all the Covid rules. The room was spotless and the staff friendly and efficient. Kudos to Kelsey in the breakfast bar who not only dished out all the hot breakfasts, but cleaned up the table and got you whatever else she could accommodate you with. Bubbly, friendly and efficient, Kelsey was an excellent ambassador for this franchise site and a credit to the hotel chain.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello JM On behalf of our entire team, thank you for your very kind comments regarding the hotel and in particular one of our Red Shoes superstars Kelsey. Her bubbly personality combined with her exceptional service has been often recognized by our hotel's guests. Thank you once again for your very kind comments and we hope you will return soon. Steven

"Outdoor Patio on a hot Winnipeg summer night - priceless!"

5
User 04/09/2020

I have to admit I was nervous staying at a hotel during COVID but right as soon as I saw the mandatory masks on the front door, my anxiety eased! My room was spotless and smelled so clean! The staff were very friendly and the checkin was a breeze! Being able to go outside on a hot Winnipeg summer night to enjoy supper on the patio was one of the best features!! I will most definitely come back here when I visit Winnipeg again.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello GizmoChorney Thank you for the wonderful comments regarding your stay at the Best Western Premier Winnipeg. We do have in place rigorous protocols to help ensure our guest's feeling of safety during these stressful travel times. Not only does this include the required use of facial protection for everyone who enters our hotel, but the enhanced cleaning protocols in place throughout the building. We are delighted that you were able to enjoy a meal on our outdoor patio. It is quickly becoming a favorite spot for our guests to meet and with the separate seating groupings, we are able to provide safe, social distancing. Once again thank you for your very kind comments. I will make sure to share your experience with our hospitality team

"Not premier in my opinion"

3
User 24/08/2020

We booked this hotel because we were told they had smart tvs (we had a full day online conference to watch in our room)... We checked in only to find out they didn't actually have smart tvs. We had to run around the city to find special adapters just to attend the online conference. Front desk did try to help but was unsuccessful. Rooms we're sorta clean but shower was still dirty. Food was good except eggs .... those tasted like chemicals.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your comments regarding your recent stay at the Best Western Premier. I apologize that there was issues with accessing your conference utilizing our smart tvs. I was not aware of your difficulties or what special connecting devices you required to attach your personal computer to our televisions. I apologize as well that you found the shower lacked cleanliness. I will review your comments with our executive housekeeper. For the scrambled eggs, we do use a liquid egg product that is a standard product in the hospitality industry. I will review your concerns with our Chef but this observation is the first concern raised about our hot breakfast program. Thank once again for your concerns. Your comments will help us continue to improve our industry leading service Steven

"Excellent location, value and service"

5
User 22/08/2020

This is the second time our group has returned to this hotel. The hotel has a excellent meeting room with the required elements needed for the meeting. The clean decor of the the hotel, the value of what you pay for, excellent location, Covid safe practices in place and especially the staff.. Meagan and the team ensured we were well taken care of during our stay. All good reports from our group of 20. We will be returning.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your kind comments regarding the Best Western Premier Winnipeg. We are delighted you found your entire stay at the property from our catering facilities, to our hotel rooms, to the focused efforts we have in place to provide a safe Covid - 19 free experience. We look forward to your return Sincerely Steven

"my free night stay."

5
Christopherfrisch, Flin Flon, Canada 19/08/2020

Awesome room ! Very comfortable beds and very quick check in and out. The location is great very close to mall and stores. fitness room is great and would definitely stay there again...I usually try to stay at a best Western when possible and enjoy their loyalty points program where you can earn free nights among other things.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Christopher Thank you for your wonderful comments regarding the Best Western Premier Winnipeg. We were delighted you were able to take advantage of the free night stay. Best Western Hotels offer members a reward rich point system that quickly generate opportunities for free nights stays. So pleased you were able to enjoy our fitness facility. We offer a huge in-house fitness room with lots of cardio and weight training equipment sure to compliment most guests exercise routines at their personal gym. We hope your travels bring you back to Winnipeg soon and to the Best Western Premier Sincerely Steven

"Best staycation ever!"

5
User 14/08/2020

We had a great time, my son and I. We enjoyed the pool, and the free wifi. I wish the coffee was better, but I'm a bit of a coffee snob. Everyone was very nice and accommodating. The covid cleaning measures were really great. Masks are required in the main hotel areas, but not in the pool, restaurant, or guest rooms.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Celeste Thank you for your wonderful comments about the Best Western Premier Winnipeg. Our hospitality team are dedicated to the delivery of a safe and memorable stay. We hope that you had the opportunity to enjoy the free hot breakfast offered at the property. We are receiving rave reviews and comments on the selection and freshness of our breakfast. We hope that you plan again soon for another staycation at the Best Western Premier Winnipeg and thank you once again for your warm comments Sincerely Steven

"No covid precautions"

2
Don R, Ilderton, Canada 04/08/2020

Beautiful looking new hotel , very modern but no adherence to BW policies on masks or distancing. No signage outside front doors on masks, no signage outside elevators on occupancy and no compliance with BW covid policies.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Don R Thank you for your comments on the hotel and we are delighted that you liked our property. Regarding your comments on adherence to Best Western hotel policies, Best Western indeed introduced new face covering policies one week ago. We in fact ordered 10,000 face masks to be able to supply our guests in need of face coverings but these supplies did not arrive until after your stay. As such we did not implement the face mask policy until we would be confident we could provide guests with a fair consistent and balanced approach the the new Best Western policy. During your stay you would have noticed that all the Best Western employees wore face masks. We have in place a very thorough Covid-19 mitigation policy covering all areas of the hotel for both effective sanitizing and disinfecting of all touch points. Access to the pool and fitness facilities are restricted in numbers of guests to ensure the best safety protocols possible. All hotel employees have completed the MTEC provincial certification course on 'Cleaning It Right' which is becoming a national standard due to the quality of the course. We also have in use electrostatic sprayers that are used based on a daily schedule to sanitize all public areas. We have detailed policy and procedure manuals for all departments addressing Covid-19 threats and these procedures are strictly enforced by all supervisors. Don R, I want to thank you again for your comments. I am sure from my response, you as well as all future Best Western Premier Winnipeg guests will have the greatest confidence in our focus on guest safety and a wonderful stay at our new hotel. Sincerely Steven James

"Great stay!"

5
coreyfricke, Medicine Hat, Canada 30/07/2020

Best stay! Service exceptional. Very clean! I would recommend this to anyone who likes a comfortable affordable accommodations. The food is exceptional. The pool is awesome and very clean. The rooms are well designed. Accessibility is well planned.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your delightful comments. We look forward to your return trip to Winnipeg and most certainly to your stay at your new home away from home...The Best Western Premier Winnipeg Sincerely Steven and team

"Loved our stay!"

5
Kher14, Regina, Canada 26/07/2020

Clean, quiet, and very comfortable rooms with beautiful decor. The hot breakfast options were fantastic and very tasty. But I think the best thing about this hotel is the staff. They were so friendly and helpful! Every person we encountered went above and beyond to make our stay enjoyable! My only complaint was the pool. Very nice pool and fun water slide, but the chlorine was overpowering at times. All in all, a great family getaway and we will definitely stay again on our next visit to Winnipeg!

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Kherp14 Thank you for your kind comments about the new Best Western Premier. We are delighted that you enjoyed the vibrant decor of the hotel and you were able to sample our hot free breakfast. I apologize for the concern regarding the odor of chlorine in the pool. Your observation is important to us and I will review with our maintenance manager the possible reason for this issue. We hope your travels or mini stay-cation will bring you back to the Best western Premier Winnipeg in the near future

"Would stay again!"

5
irmanjorogekungu, Winnipeg, Canada 12/07/2020

Stayed in the double queen suite which was very spacious for the family. Loved the bright colour of the decor. Beds were comfy, breakfast was yummy, and the pool was a lot of fun!! Kids had a blast on the waterslide.

Steven James, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your kind comments. Delighted you enjoyed the breakfast. Even though current health regulations prevent the breakfast buffet, we have developed a great breakfast with hot and cold selections that our guests are raving about. again we appreciate your wonderful comments and we hope you will be able to return to the Best Western Premier, Winnipeg

"Enjoyable stay"

5
fatimac86, St. Andrews, Canada 30/06/2020

I was so so surprised I went too a little quick alone getaway.This hotel is like something you would see on a holiday and not Winnipeg. The decor the rooms the comfort of the beds, the staff and all the amenities were amazing.And it is very affordable. Other hotels here in city should take lessons.Thank You and I highly highly recommend this place.And the free hot breakfast in the morning is a plus.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello fatimac86 On behalf of all our hospitality team, I cannot express enough our delight and appreciation for your comments regarding your stay at the Best Western Premier Winnipeg. During these difficult Covid-19 times, our team has really stepped up to provide what we call RED SHOE SERVICE. This being recognized by comments confirms we are delivering what we promise We hope you will have the chance to return soon Sincerely Steven

"Stay at BW Regent Winnipeg"

5
User 20/06/2020

BW on Regent in Winnipeg was a very nice place to stay. The rooms were very clean and modern. Staff was friendly and helpful. Was a very quiet environment to relax and sleep. Would recommend as a good place to stay

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello chuckrow2000 Thank you for your kind comments regarding the Best Western Premier Winnipeg. We are delighted that you had a great sleep at the hotel. I hope you had the opportunity to enjoy the commentary hot breakfast produced by our culinary team. We feature scrambled eggs, hot meats, potatoes and of course breakfast pastries. We look forward to your return Sincerely Steven

"Used my credit card without permission for A different room!! Shame on you BWPremier Winnipeg"

1
User 13/05/2020

WATCH your credit card bills!! I had ‘reserved' 2 rooms and the other guest registered in at the same time I did. At check out I used my debit card and the other guest said to charge to their card...but the hotel charged MY card! I emailed the manager Steven James and his response was I was not double charged since I had initially reserved 2 rooms, so according to the hotel policy it is ok to have charged the room I did NOT -use (with out my permission) Thank goodness I kept receipt for business reasons...but this is NOT how a hotel should conduct business...you need to be made aware of this!! Are they as I call it ‘double charging' more customers and they are not aware!! Shame on this establishment!! FYI they did NOT offer to correct this charge and I had to approach the other guest and prove my situation which is just wrong on every level!! Hotel should take responsibility for their error, NOT me!! Be Leary!!!

"New super"

5
Ranjit T, Brampton, Canada 22/03/2020

Good staff polite and helpful . New place crisp clean and large room excellent breakfast. Place is away from city centre and very quite. Not far from casino. The pool and slide were looking clean and busy but didn't have time to visit Overall 10/10

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Ranjit T Thank you for your kind comments. Our buffet breakfast with omelets made fresh daily by our chefs is very popular. We hope on your return, you have an opportunity to enjoy the pool and waterslide. WE do have adult only swim time from 10:00 pm to 11:00 pm daily so you can enjoy easier access to the waterslide (: Thank once again Steven

"Amazing"

5
catgirl809, Winnipeg, Canada 15/03/2020

The staff is amazingly fantastic. The food is great. It's nice you get free breakfast till 10am. Then coffee and water all day long. Rooms are clean and spacious. Pool needs a little less chlorine. I will be back again

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you catgirl809 Our entire hospitality team appreciates your wonderful comments. We are very proud of our entire hospitality team, as well, of course our beautiful new hotel. We look forward to your return Sincerely Steven

"Amazing property"

5
User 06/03/2020

Beautiful and large rooms. Great customer service. Delicious breakfast with made-to-order omelettes. Our family keeps coming back - love this hotel! Rooms that accommodate a family of six comfortably are rare. This hotel is a gem!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Lovveto Trav Thank you for being such a loyal guest. We are delighted we consistently meet your expectations of a wonderful hospitality experience. We look forward to your next visit Sincerely Steven

"This is the perfect Hotel for your family nice little pool and a awesome gym if you want to stay fit and I really enjoy"

5
User 06/03/2020

This is the best Hotel so far I give it a 5 star it was was clean the staff was amazing and the kids really enjoy the pool while I had the opportunity to workout in the gym the only thing the do not have in the gym is over head weights

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello henryfehr931 Thank you for your 5 star rating on the hotel. We pride ourselves on offering a fabulous hotel experience and our service team continues to make us proud, daily. Our gym offers a wonderful selection of exercise equipment The universal gym does provide some exercises using overhead weights but I certainly understand that each persons exercise routine is dependent on equipment they use regularly. We hope you and your family will be able to return soon to the Best Western Premier, Winnipeg Sincerely Steven

"Disgusted"

1
44angels2020, Selkirk, Canada 01/03/2020

Previous guests hair all over bathroom floor, see pictures. Neither of us have black hair. Hot tub was not in use, which was the ONLY reason for our stay. Couldn't even calm down with a relaxing bath because the room didn't have a bathtub! The heating/cooling unit is wacky, not consistent. Because I dealt with Expedia payment was already taken by them and there's no recourse. This is the third time I have booked through Expedia and there wasn't a pool/hot tub in use when we arrived. From now on I will be calling hotels directly and will not pay until I see it. Thanks for ruining my husband's birthday gift Best Western Premier East Winnipeg and for giving me numerous anxiety attacks over this!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello 44angles2020 I would like to personally thank you for your comments on your recent stay at our property. Feedback from our guests both positive and negative help us to be a better provider for the very best in hospitality experience. I would like to apologize for what appears to be a lack of full attention to cleaning in your guestroom. This is a very unusual experience for us and absolutely unacceptable. If you would be so kind to reach out to me by telephone, this will give me an opportunity to investigate this further including when you stayed at our property. The heating units in the hotel guestrooms are brand new and operating efficiently. New technology in these units provide heated as well as fresh air into the guestroom to ensure a continuous full exchange of air for our guests experience. This can be interpreted by guests though as the units are not working properly With your disappointment on the pool's hot tub being closed for guest use, I understand. Temporary pool closures do happen. Due to heavy guest usage, the pool chemical balance can fall outside of the health department's requirements for safe public use. We employ a rigorous testing of the pool water samples numerous times every day. If a chemical imbalance is detected, we will immediately close down the hot tub to be absolutely certain that we do not place our guests in a potential unsafe environment. We will never put our guests safety at risk and for that, I cannot apologize. On your comment regarding a third poor experience using an on line booking company, these businesses do provide a valuable service to the travelling public. Personally I do prefer to book direct with a hotel as the associate at the property are the most knowledgeable on the hotel's facilities and services and can better address special requests or questions. As well our hospitality team are well informed of area attractions and special events. 44angles2020, thank you again for your comments on your recent stay. Steven

"Great place to stay"

5
Ed O, Thompson, Canada 24/02/2020

I recently stayed at Premier with my Wife I required a room for Assistance especially in the Bathtub The Staff and GM were very helpful Premier has a rooms taht have tubs , bars across to pull yoursel help easeally and bars on front an back of tub for assistance The coating on tub floor is non stick and did not require and tub mat We were both very pleased with the room size if you were in a wheel chair you would have plenty of room

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Ed O Thank you for the wonderful 5 bubble rating and your kid comments regarding our property. We do believe it is an outstanding example of a best Western Premier hotel and most certainly guest service. We hope that during your stay, you had an opportunity to enjoy our hot breakfast buffet. We certainly receive accolades for the selection and particular the hot omelette station. Ed O, thank you again and we look forward to your next visit Sincerely Steven

"Extremely clean and a wonderful staff."

5
896shelleyh, Regina, Canada 21/02/2020

We came for one night and ended up loving it so much we stayed 2 nights. I have never stayed in such a clean hotel. The staff were cleaning constantly and we even saw them moving couches in the lobby to clean underneath. The pool was fantastic. The waterslide is fun and the main pool is warm. The breakfast is great.The omelettes, hot foods, and waffles are excellent. Thanks to Roxanne at the front desk for funding us a great rate for our second bought and making it possible for us to stay in the same rooms. If you need help, Roxanne is fantastic. We are definitely coming back to stay again.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your very kind comments regarding the new Best Western Premier Hotel and our wonderful staff. We believe we have created a very special hospitality experience at the hotel and our team, in particular Roxanne work very hard every day to ensure a welcoming experience. We look forward to hosting your next visit to the new Best Western Premier, Winnipeg Sincerely Steven

"Very New, Clean and Friendly"

1
X809WPmichaels2020, Winnipeg, Canada 14/02/2020

Our family needed to find a hotel last minute and gave the Regent Best Western a try. It was very clean and new. We had a great, I liked that the floors were not all carpeted which helps keep things clean. The pool was nice, not very large but nice. Breakfast was amazing, a large spread and a made to order cook as well. On top of everything else, very helpful and cheerful staff who seem to be doing their job with pride.

"New and nice!"

5
Patrick B, Kenora, Canada 12/02/2020

My wife and I stayed here for the first time. The hotel only opened last September and it is beautiful! the staff were all exceptional in terms of efficiency and welcoming. The rooms are very modern decor with bright colourful and spacious interiors. The breakfast bar is one of the best ever with the fresh made omlette bar being very impressive. Thank you... we will be back. Patrick

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Patrick and thank you for your kind review of the new Best Western Premier Winnipeg and our hospitality team. It is our goal to create a memorable hotel experience for all our guests and we are delighted you and you wife had a wonderful stay. We look forward to having you back Sincerely Steven

"Out standing"

5
User 09/02/2020

OMG I was blown away with the New decor , cleanliness , updated services that were offered for personal , business and family services.The breakfast area was excellent. lots to choose from hot and cold choices. I have stayed in lots of places but this was the best I have stayed in for a long time... Hats off ..

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your very kind comments. We are very proud of our hotel and in particular in the consistent rave reviews of the facilities ad of our hospitality team. Thank you once again for your wonderful comments Sincerely Steven

"Great stay"

5
meccacanada, West Kelowna, Canada 05/02/2020

I was close to all amenities, very close to my business meetings , breakfast buffet was awesome and the staff was friendly and very accommodating, I will recommend this facility to all my business associates

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your kind comments regarding the new Best Western Premier Winnipeg. We are delighted you enjoyed the hotel, our awesome breakfast and our wonderful staff service. We look forward to your return Sincerely Steven

"Excellent Value"

5
User 05/02/2020

I stayed there with my friend for a Stayca....everything is excellent from the decor ,the comfy beds,the fitness room ,pool and hot tub,breakfast with omelette station,bar and restaurant!!(Also beer store in same parking lot)...you do not have to leave the property..also cookies and fruit and the front desk . .is also across the street from Club Regent Casino.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you Holleeeee for your very kind review of the Best Western Premier Winnipeg. Stacations are very popular for many of our guests and we are thrilled you had a great one. We hope to see you back soon. (by the way, along with the complimentary cookies at reception, there is delicious hot chocolate as well (: Sincerely Steven

"Best Stay in A Very Long Time"

5
User 03/02/2020

I can this hotel was the most positive hotel experience I have ever had in Winnipeg the staff was so Friendly that I just keep saying that my whole stay. The positive energy went a long way. I felt very relaxed and comfortable rooms were excellent and exceptionally clean. It was a very different experience all o can say is that I like it and most definitely stay again.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your marvelous review of the new Best western Premier Winnipeg. Not only has our owners built a beautiful hotel, but we have attracted the very best in hospitality professionals. When you return, I would be delighted to discuss with you our philosophy on Red Shoe Service. From your comments, our team certainly delivered. Thank you once again for your gracious comments Sincerely Steven

"Best hotel in Winnipeg!"

5
paullussier, Lac du Bonnet, Canada 03/02/2020

Fabulous stay with family. The hotel is brand new. It has beautiful spacious rooms.The breakfast buffet had plenty of fresh fruit, yogurt , scrambled eggs, pan fried potatoes, sausages...all replenished quickly. Lovely pool, great slide ...water temp great.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your very kind comments. We are delighted that our hotel and our hospitality team made your stay at the Best Western Premier a memorable experience Sincerely Steven

"Getaway"

5
User 02/02/2020

Great hotel. Great friendly staff. Nice pool and water slide. Hot tub was great. Clean rooms and hallways. Awesome breakfast. The gym looks awesome. It was a very relaxing environment. We can't wait to go back.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank You carlynj2020 for your very kind comments. We look forward to having you back at the new best Western Premier, Winnipeg Sincerely Steven

"Clean, quiet and great staff!"

5
Culture20918020182, Winnipeg, Canada 30/01/2020

This was my first time staying at this hotel, it was awesome! The room, lobby, and pool area were clean and staff were extremely friendly. The rooms are modern and decorated nicely. I love the curtains! The room was nice and dark making a great sleep.

"Excellent staff!"

5
rwahl2020, Regina, Canada 20/01/2020

The hotel has everything you need for an exceptional trip, Staff are very helpful and friendly, Cleanliness is definitely at the top of their list, Thank you to all the staff and especially Aman! My kids loved the pool and waterslide,

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your kind comments, We are delighted you children enjoyed the hotel. Not only are we a great hotel for families but for corporate travelers our amenities including a first class fitness facility is quickly making our hotel a popular choice while visiting Winnipeg. I will make sure to let Aman know of your nice shout-out Sincerely Steven

"Highly Recommended!"

5
aflett2020, Winnipeg, Canada 11/01/2020

The hotel is brand new. Beautifully decorated with crisp clean lines and bold colours. Love the railway vibe. While we didn't use the fitness room (lots of equipment), we did use the pool (slide) and hot tub. The staff happy to assist.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your kind comments regarding the decor throughout the new best Western Premier Winnipeg. We do hope you will return and at that time try out our fitness facility. It if full of professional grade fitness equipment sure to meet your cardio or other exercise routines. Sincerely Steven

"Great stay in Winnipeg"

5
BonBoehm, Calgary, Canada 08/01/2020

We stayed at the Best Western Premier Winnipeg East between Christmas and New Years for a couple of nights with our son and two Granddaughters. The property is fairly new and amazing. The staff was all great. The breakfast was exceptional...including personal omelet's made to order. We will stay there the next time we are in Winnipeg.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello BonBoehm You made all our hospitality team so proud with your kind comments. We look forward to your return to your 'new Winnipeg home' Sincerely Steven

"A few issues with cleanliness of room"

3
User 03/01/2020

Normally I wouldnt complain but I feel that our experience was pretty bad for what we paid. The suite was not clean. Dirty bedsheets on the sofa bed (blood stain), candy under furniture, bathroom floors not properly washed and in suite tub had some hair/dust in it. Staff were very helpful and replaced quickly and offered to do a full clean of our room. For our "trouble" we were giving 5000 best western points which basically translates to one free night at their hotels but I dont even really know how or when we would use that. Pool water was cool, but kids loved the pool and water slide. Restaurant food was not very good, expensive with limited menu and we didnt get all the food we ordered. The in suite window unit was blowing cold air into our room. In december. In winnipeg.

"Great clean comfortable stay!"

5
User 03/01/2020

This hotel has it all. Very clean, modern rooms. Helpful staff and great breakfast that was included! The pool and waterslide very kid friendly and very clean! We will definitely make this our hotel when we return to Winnipeg. Overall stay was fantastic

"Very clean & excellent breakfast buffet!"

4
travelroundtheworld0, Winnipeg, Canada 01/01/2020

Stayed here as a staycation for NYE. The room was very large I was quite surprised! Very clean and comfortable. The best thing was the fridge was nice and cold! Most hotels the fridge temperature is awful. The water in the shower was hot but the pressure was horrible in both the shower and the sink. We also got a larger room which is called a “suite” and I was expecting a wall separating the room and the couch. Online it shows a partial wall about 2 feet and for some reason I thought maybe it slid out to separate the room but it doesn't. So if you need the actual 2 separate rooms, this hotel isn't for you. Unfortunately when we had both tv's going as we were using all the beds, there wasn't really a point to it because the noise level is the same as both TVs were in the same room and there is no barrier. Also when I tried to change the channel if I didn't directly point it at my TV, the other TV would change. The workout room is amazing! Probably one of the better work out rooms I've seen. The pool area is very small with very limited seating and no real tables besides mini tables. Because it was NYE it was impossible to find a place to sit so we came back later in the evening. The pool was packed but that was a given. The hot tub I wish they designed differently. It's attached directly to the pool so the kids were jumping in and out splashing those looking to relax in the hot tub. That was pretty annoying. There is an adult swim from 10-11 but I think it took a few adults to complain about the amount of kids in the pool after 10 so they extended it to 12:00 and made sure to kick the kids out at 11. Even after 11 some parents made a huge stink and let their kids continue to swim which was ridiculous on the parents part. Towels seem to be always fully stocked which was excellent! The breakfast buffet was unbelievable! I have never experienced anything like that unless I want to pay an arm and leg or go to the states. Even the states doesn't have an omelette station though. It was so good! The variety was amazing and we did not have a problem finding seating at all. Parking was great. Elevators were incredibly small and slow but again, the hotel was packed. The only reason I gave it 4 stars instead of 5 is simply because of the word “suite”- I would expect it to have a separating wall from the beds/living room area. Otherwise I would definitely stay here again!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello and thank you for your insightful comments regarding the hotel. We do have a number of different room and suite types in the hotel and with different square feet available. All suites do have two large screen televisions for the guest enjoyment. The reason for the two tvs is to provide direct viewing comfort of the smart tvs from either the pull out sofa bed or from the guest room bed. I certainly understand if both tvs are on at the same time, there would be conflicting broadcast volume issues. Thank you again for your warm comments and observations. We look forward to having you back at the Best Western Premier, Winnipeg Sincerely Steven

"Best Western Priemer regent"

5
bettsann20, Brandon, Canada 01/01/2020

loved staying here very friendly staff that went above and beyond. good food and reasonably priced. breakfast buffet there was plenty of food something for everyone. Rooms were large and very clean . Kids loved the water slide and pool.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you bettsann20 for your kind comments. We are delighted that you had a wonderful stay at our new hotel and that the breakfast in particular was a particular highlight for you and the family. We look forward to you returning to the Best Western Premier Winnipeg Sincerely Steven

"Overall an enjoyable stay"

4
781shelley, Winnipeg, Canada 01/01/2020

The breakfast is the best I have ever had. The pool room was a little dirty the hot tub is only listed as a 5 person very small and not very hot. Also no actual tables in the pool room. The kids have a blast on the slide and I really enjoy the decor.

"Great place to stay!"

5
jodi_rex5, Winnipeg, Canada 16/12/2019

My husband and I stayed here for the night. We came in from kenora and we were a bit early called to see if we could check in early and it wasn't a problem. The hotel is very very nice, clean and staff are very friendly. Our niece and nephew came with us to the pool and they enjoyed the water slide and the hot tub. The breakfast was the best hotel breakfast with a made to order omelette station and tons of options. Definitely would stay again!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you Jodi for selecting the Best Western Premier Winnipeg. We are delighted that you selected the Best Western for your hotel stay in Winnipeg and that our facilities and services made your stay so enjoyable. We always look forward to our Kenora guests returning to the Best Western Premier and we look forwrad to seeing you again at our property

"Girls getaway"

5
AnolaDR, Beausejour, Canada 14/12/2019

Night out so we could get some shopping done, enjoy some beverages and relax at pool/hot tub, share some stories and time to chill and watch movies. New build with large rooms, was quiet, clean, comfortable beds, large walk-in shower and all the staff were friendly and helpful. Amazing breakfast - included omelets to order. Nice getaway

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello AnolaDR Thank you for your kind comments regarding the Best Western Premier Winnipeg. Girls get a ways is a very popular reason for guest to select our hotel. From our hotel amenities to our proximity to shopping and entertainment venues The Best Western Premier is a great location. Thank you again Steven

"Awesome Amazing service"

5
83jeanmarce, Rapid City, South Dakota 11/12/2019

Shopping Christmas trip stayed at best western Premier amazing staff beautiful hotel will recommend to all friends and family. some of the staff will give you exceptional customer service. I highly recommend you stay there I have stayed I many BW in the state and Canada and this one has made it to the top of the list friendly staff that actually look after you amazing good customer service is starting to be hard to find these day this BW has given me hope you can still find gems amongst the rough. Good job BW I will be coming back.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your wonderful comments. I have made sure to share your experience with all our hospitality team. We look forward to your return Sincerely Steven

"Excellent option"

5
User 02/12/2019

First time here. Will definitely not be my last. Super clean, quiet, modern hotel. Breakfast was excellent (complete with made to order omelettes). Pool was warm, with comfortable chairs to sit and visit.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello SherylT90 We are delighted you had a wonderful first stay at the Best Western Premier Winnipeg. We look forward to your return Sincerely Steven

"Great hotel to stay for children"

5
User 02/12/2019

Front desk was very cheerful and helpful. Answered all my questions. When I checked out they had a new trainee and had a it of a wait. She was very apologetic and I was very impressed. My grandchildren really enjoyed the swimming pool and water slide. Will probably stay again in the future.

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello Vacationer Thank you for selecting the New best Western Premier Winnipeg. We are so pleased you and your Grand Children enjoyed your stay. Winter stay-cations are a great way for family's to connect and take some of the chill out of a long winter season. We certainly look forward to you and your family's return Sincerely Steven

"Great Hotel, Decor, Staff"

5
tr0pikalst0rm, Winnipeg, Canada 22/11/2019

We came here as a stay-cation.. The decor, colors and such were very pleasing. My wife was in love with the decor. Internet was quick, food at the Bistro was good for a quick bite. The butternut squash soup was very good. The staff are very friendly and we would definitely stay here again! The

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you for your great review of the new Best Western Premier Winnipeg. We are very proud of our food service team as well as all the other hospitality professionals in the hotel. During your stay, we hope you had the opportunity to enjoy our pool, jetted tub and of course the water slide. Not sure if you are aware, we offer adults only swim time from 10 pm to 11 pm which offers a less active environment to enjoy the recreational facilities. We look forward to you enjoying another stay-cation at the Best Western Premier Winnipeg

"Wow!"

5
Kabbydoo, Winnipeg, Canada 19/11/2019

This brand new Best Western is incredibly! Beautiful rooms, excellent complimentary breakfast, clean well maintained pool and water slide. Unbelievable exercise room! We'll be back to retreat from winter monthly!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Thank you Kabbydoo for your wonderful comments. I will make sure to share them with our hospitality team. Sincerely

"Brand new hotel"

4
friesengor, Winkler, Canada 18/11/2019

Brand new hotel. Less than 2 months in use. Great room, Great service, so so decor. Restaurant food was ok. Nice location. Quiet room. Internet worked ok and HD tv was HD. Breakfast was ok, No peanut butter for my toast? How it that possible? haha!

Steven J, General Manager at Best Western Premier Winnipeg East, responded to this review
Hello friesengor. Thank you for your comments. We most certainly will have peanut butter for your next stay. We hope you had the opportunity to enjoy our omelettes made to order for breakfast. Thank you once again Sincerely

"Hospitality done right"

5
marnyr2015, Arborg 18/11/2019

I was completely exhausted after a late night drive from Minneapolis. I arrived in the wee hours and asked for a late check out. The staff was very accommodating & friendly. The excellent black out drapes helped with a good sleep. The morning staff was quiet in the hallway so that I was able to get a good rest without interruptions. A beautiful hotel! Did not get to try the breakfast since I chose to sleep past their hours. If I would have any suggestion for this hotel would be to run the breakfast a little longer in the morning.

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello marnyr2015 We are delighted that you enjoyed your stay in our beautifully appointed guest rooms. We do hope on your next visit you will join us for breakfast. the selection is great and our breakfast team are awesome Sincerely

"Nice family weekend "

5
65lizh, Red Lake, Canada 17/11/2019

Stayed here for the weekend. Loved everything about this hotel. The location is great as everything we needed was within 5 mins, the pool was great fun for the kids, the breakfast was well worth the stay- the omelettes were delicious! House keepers very friendly, check in was fast, they accommodated us very well as we were travelling with our baby. The restaurant was also very good (try the nachos!) and our waitress was also great! Will definitely be staying here from now on. Keep up the great work!

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello 65izh Thank you for your very kind comments on your recent stay at the new Best Western Premier Hotel. We hare extremely proud of all our hospitality team and valued comments such as yours is a great affirmation that we are on the right track We look forward to your return to the Best Western Premier Winnipeg Sincerely

"Winnipeg's new BEST Accommodations!"

5
dalel278, Winnipeg, Canada 15/11/2019

If you're looking for deluxe accommodations at a great value, you need not look any further. Best Western Premier Winnipeg East is the finest the city has to offer with superbly trained Staff who simply are the definition of Customer Service Excellence. . .

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello Dale1278 Your comments are so very kind and I will make sure too share your observations with our hospitality team. While you were here, I hope you had the opportunity to try Sherwood's Bistro Deli. Although our menu is new, we are already adding selections based on guests comments. We look forward to your return to the best Western Premier Winnipeg Sincerely

"Family stay"

5
User 06/11/2019

Awesome new hotel, very clean, pool is perfect for kids with the waterslide. Rooms are minimalistic but everything you need feel very roomy. Close to Club Regent Casino. The best part is the complimentary breakfast buffet in the morning.

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Thank you Josh for your recent comments regarding the Best Western Premier. We do have a fabulous breakfast and we are now in the process of expanding the selections further. Our guestrooms do offer terrific accommodations including a great pillow top mattress, 12 different usb plugins easily accessible to all working or reading areas, a microwave, a refrigerator, an in room combination safe and so much more. Hopefully on your next visit you will have the opportunity to work out in our huge fitness facility or dine in Sherwood's Bistro Bar We look forward to your next visit

"39th Birthday weekend"

5
glendamacphail, Winnipeg, Canada 03/11/2019

We booked this hotel because club regent was sold out and we were so happy we did. Our friends came over some hot tub and wine (red solo cups) around 4 the pool was empty. Everything is brand new. BecUse there's little carpets in the room when everyone changed afterwards the room was still spotless. The beds were very comfortable 10/10. Now there breakfast, fresh to made omelet bar, bacon sausage waffles toast muffins cereal coffee orange juice everything you could ask for. And because the hotel is so new 2 months old, it wasn't overly crowded. We will be back to book again over the Christmas holidays. My kids would enjoy the water slide. The rooms are huge modern & clean w fridge and microwave. The bathroom is a little small but totally fine.

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Happy Birthday and thank you so kindly for your warm comments. Best Western Premier Hotels are a JP Power Awarded hotel chain for outstanding service beating out well know 'other' upper scale hotels. Here in Winnipeg, we believe you have stayed in one of the finest Best Western Premier Hotels anywhere and we hope we do see you back this festive season Sincerely

"Great stay"

4
User 01/11/2019

Very clean modern rooms. Great amenities with quick, friendly service. The location was convenient to the east end of the city. Plenty of well lite parking with a covered entrance to the lobby. The pool with waterslide and hot tub were great with a fitness room located next to it. The lounge/diningroom were big and kind of cold as far as atmosphere. The food was good, but the menu is very limited. Although I did not take advantage of the breakfast, there is a complimentary breakfast. There is a breakfast area setup on the main floor, continental style, with a chef that will prepare omletes as well.

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello and thank you for your kind comments on the Best Western Premier. We are a brand new hotel that just opened in September of 2019 and we are delighted to offer a facility which is truly fabulous. From our over-sized workout facility to terrific meeting rooms and a Bistro Bar, our new guests have been raving about their experience. I am sorry that you missed enjoying our huge breakfast buffet with a great selection of hot and cold dishes including a 'made to order' omelette bar. We hope you will return soon Sincerely

"Brand new"

5
User 29/10/2019

My stay was very good, I was visiting family.Expected b/c it is a new facility. Room decor is lovely, bed & pillows comfy, enjoyed the double shade for full darkening. Shower needs interior handrail. I used the great workout room; saw families enjoying the pool. Restaurant (lounge) is very nice with a decent menu. Really loved the butternut squash soup & the penne pasta with a choice of flavor preparation, like butter & garlic herb. No desserts yet, said they should be coming soon. I did hear some exterior noises that awakened me. I think it may be a bit pricey but...

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello xtka Thank you for your kind comments on the new Best Western Premier Hotel Winnipeg. In your comments you did not mention our large breakfast buffet with many hot and cold delicious selections. Our guests are raving about our made to order omelette bar. Also beside the hotel is our Beer Boutique that features a huge selection of craft beers, growler beers, and of course many traditional beers as well. Thank you again for your comments and we look forward to your return to the Best Western Premier, Winnipeg Sincerely

"Great stay due to a prolonged Power outage"

4
AaronP01, Winnipeg, Canada 28/10/2019

We wanted a Hotel with a Pool for the kids , close to our work and food options on site, especially breakfast. We got all 3 plus more at this best Western Premier. New hotel with experienced staff. Great location with everything you need for a short or longer term stay. Great location. Come see for yourself!!

Steven J, General Manager at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Hello AaronPO1 During the recent extended power outage, we are delighted that you chose the new Best Western Premier Winnipeg for your shelter from the storm. We are very proud of our staff and our property is truly a beautiful hotel to experience. Thank you agian

"Great hotel and amenities"

5
Tim A, Calgary, Canada 27/10/2019

The “free breakfast” is above and beyond normal. Omelettes are cooked right there with your choice of fillings. Great selection of other breakfast items. Pool, hot tub, small safe water slide for kids and a fitness centre round out enjoyable amenities.

"Winnipeg Premier BW"

5
511jayp, Toronto, Canada 20/10/2019

This is a new property so things are shiny and nice but also, you can see the staff care about it. The breakfast featured an omelette bar which was a great addition that you do not see at most hotel standard breakfasts. The gym is professional quality, large, well equipped, towels, water, free weights, yoga mats and lots of cardio machines. Stay here you will not be disappointed.

"Awesome stay!!"

5
User 18/10/2019

Amazing service with the best free breakfast I've had at any hotel!! Full omelette bar which was over and above what is expected. Room was clean, modern and comfortable. Will be coming back again for my next Winnipeg trip!

"exceeded expectations"

5
lewwd, Orlando, Florida 15/10/2019

wonderful experience. great room and parking. Staff willing to help at any time. Breakfast associate, Aneesa, (great employee), I believe not only handled everybody and everything perfectly, she was able to get my iphone working

"Wonderful Stay!"

5
Katie O, San Clemente, California, United States 12/10/2019

Beautiful new hotel in a convenient location. Fantastic customer service, hospitality & atmosphere! The restaurant & lounge in the hotel is great as well. Rooms are clean and nice new modern design! Thank You for a great stay Best Western!

"Good with a Few Issues"

4
342kaitlynj, Winnipeg, Canada 03/10/2019

Myself and a few friends stayed at this hotel recently. The hotel looks nice and new from both the inside and the outside. Very modern and very clean. They have a train theme going on throughout the hotel. When we arrived, the lady at the front desk said that we would be charged an extra $15 per person over two people - which is ridiculous. I booked a room for 4 people and when I booked it, it never said that I would have to pay extra. I voiced my concern and they waived the amount. We spent some time in the pool which has a nice water slide - perfect for kids. The pool was clean and warm. The breakfast was also amazing. Lots of options including an omelet bar. Overall, we enjoyed our stay. I would recommend not charging people $15 per person over two people though when the room clearly is more than a two person room.

"WOW!!!!!!! Kerry Johnson."

5
User 23/09/2019

We just stayed in this brand new hotel and it was fabulous! The room was spacious and the bed was very comfortable, best sleep ever in a hotel.The staff went above and beyond to make us feel welcome. The food at the Bistro and at breakfast was amazing! If you are travelling to Winnipeg you definitely want to stay here.

SalesBWPW, Director of Sales at Best Western Premier Winnipeg East Inn & Suites, responded to this review
Dear rvjohnsons, Thank you so much for your review! We appreciate your feedback and are so glad that you were able to receive a warm welcoming. We hope that you are able to stay with us again and thank you for your recommendation. All the best, Meaghan Leslie Director of Sales

"Jon Enns"

5
jonenns21nib, Morden, Canada 22/09/2019

We had a great stay, such a beautiful new hotel. Staff was amazing and very helpful. We really enjoyed our breakfast, We loved the omelet bar. incredible pool area, we loved the slide. Also the lounge was beautiful, amazing unique cocktails, bartender was very helpful. All around perfect stay, and all the staff where great and cheerful.

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