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Excellent!!!! It's big plus is location. It literally is right in front of the Queen Emma bridge. Can't bet that, it's within in walking distance of everything stores, bus terminal, of course the bridge. The staff blew my mind all of the ones I met were at least trilingual 🤯, very friendly and capable. The room was meh but clean and functional and I didn't really mind because I was outside most of the time anyway. Definitely would recommend and stay there again.
Dear Guest, Thank you so much for your excellent review and for recommending Brion City Hotel! We are delighted that you enjoyed our unbeatable location right in front of the Queen Emma Bridge and appreciated being within walking distance of the shops, bus terminal, and many of Curaçao's attractions. We are especially happy to hear your kind words about our team. Our staff takes great pride in being friendly, helpful, and able to assist our international guests in different languages, so your compliment truly means a lot to us. 🤗 We also appreciate your honest feedback about the room. We are glad you found it clean and functional and that our location allowed you to spend most of your time exploring the beautiful island. It was a pleasure having you with us, and we would be very happy to welcome you back to Brion City Hotel on your next visit to Curaçao! Warm regards, Brion City Hotel Team
It was a good hotel, room was nice and clean, Netflix didn't have a option for English, and the breakfast was poor.
Hi Marvin, Thank you so much for your feedback 😊 We're really happy to hear you enjoyed the hotel, the room, and especially the location and cleanliness. Sorry to hear about the Netflix language options and that the breakfast didn't quite meet your expectations. We really appreciate you mentioning this — it helps us see where we can do better, and we'll definitely share it with our team. It was a pleasure having you with us, and we hope to welcome you back again soon for an even better stay next time!
First the very bad. The girl, doing the check-ins needs training or removing. No greeting, smile, welcome, professionalism or manners. (First picture). This set the tone. There was a very strong waste water smell from the shower drain over 4 days. After mentioning each day someone had to put disinfectant in the drainage. It took them 8hrs to come up on one day. There were cockroaches on the bathroom floor from the drain. When mentioned, nobody cared. Additionally, the room wasn't cleaned for 2 days. (Raquel). The disinfectant and foul smell affected my respiratory condition. When mentioned to the same girl at reception she was rude, telling me to speak to the supervisor. When I spoke again she became ruder with shouting, then ignored me and complained loudly to her colleague as I walked away. A guest should not tolerate this. No professionalism or apology. She doesn't wear a name badge, for avoidance. I think her name is Sharidienne. There is clearly a waste water problem - a manhole cover leaks waste water to the right of the entrance to the hotel. The toilet has seen better days. The room didn't meet expectations for the high price paid - balcony view / king sized bed. Also, has a narrow stairway access, which some may find unmanageable. Avoid Rm 401! The TV didn't work. Someone came and get only one channel. I eventually got given another room after 4 days of stench!! All TV channels worked. Thankfully I didn't watch much. Many staff not too friendly, yet stare at you every time you enter the hotel. At least offer a welcome. This is basic hospitality. I said thanks when checking out - no answer. They need to think very carefully who they have welcoming guests, as this the first impression of the business. Reputation is everything. The good. A very central location, opposite the Queen Emma bridge, quick walk to restaurants, bars and shops etc. The breakfast was basic, but satisfactory and the staff there were professional. @ The Brión City Hotel, the customer is centre to any business. Unprofessionalism, rudeness and supervisor arrogance don't make a business work. Given my overall experience, I will not return and will look at other options next year.
Dear Nodnoltravel, Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not fully meet your expectations. Please accept our sincere apologies for any inconvenience you may have experienced during your stay. Your comments have been shared with our team and management for review, as we continuously work on improving both our service and guest experience. We are glad to hear that you appreciated our central location and breakfast service. Thank you again for your feedback. We truly value your input and hope to have the opportunity to welcome you back in the future for a more positive experience. Warm regards
The internet didn't work for the entire stay. Got 5 different answers from 5 different staff members.
Hi Christinej, Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience caused by the internet issues and the inconsistent information you received during your stay at Brion City Hotel. We have already implemented solutions to prevent internet connectivity issues in the future. We truly hope to welcome you back for a much smoother experience in the future🤍😊
Great location opposite the emma bridge, nice staff, good size rooms, a bit noisy and outdated, breadfast below average . and boring - each day same limited choices)
Dear 290dirjkanb, Thank you for sharing your feedback about your stay at Brion City Hotel. We're happy to hear you enjoyed our central location, friendly staff, and spacious rooms. Regarding breakfast, we offer a continental breakfast with simple, cold options designed for a quick and convenient start to the day. We understand this may not suit everyone, and we appreciate your feedback on the variety. As for the noise, our hotel is located in the heart of the city; especially lively during the Carnival period, which allows guests to experience being right in the middle of the celebrations and just steps away from the action. Thank you again for your comments, and we hope to welcome you back in the future 😊🤍
This hotel is great if you want to experience Willemstad for a few days before heading to an all inclusive or other resort on a beach. We spent 2 full days touring the city on our own AND with walking tours and it was great to have the hotel room to go back to and cool off in some AC. We had a balcony room overlooking the pontoon bridge and the view at night is amazing. The breakfast is fairly sparse (by American standards) but the location is what makes this hotel totally worthwhile. I would highly recommend staying here and exploring Willemstad because it is truly a beautiful city.
Dear Melinda, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed our central location and that it allowed you to fully explore and experience the beauty of Willemstad. It's wonderful to know that you appreciated the comfort of your room and the stunning evening views of the pontoon bridge — those views truly are special ✨ We also appreciate your honest feedback regarding the breakfast. Your comments are valuable to us and will certainly be shared with our team as we continue looking for ways to improve. Thank you again for your recommendation. We truly hope to welcome you back to Brion City Hotel in the future! Warm regards, Brion City Hotel Team
The hotel is perfectly situated between the cultural Kura Hulanda district and the new Riffort Shopping Plaza and right in front if the floating bridge. It is the perfect location in Otra Banda for exploring on foot or getting a ride out to some of the other attractions. The staff were very friendly and very helpful. The waiting area in the lobby has plenty of seats and charging ports if you have to wait for your room to be ready. I like that you either have to use your room key or be buzzed in to get into the lobby waiting area. Much safer that way since the hotel is in the middle of the city. The morning breakfast was alway nice. Not too complicated but always fresh and they opened on time. The room was clean and comfortable. Not much to watch on TV with local stuff only but the wifi worked well so I could watch stuff on my iPad and even cast to the tv. I absolutely love that there are fast food places on the ground floor of the hotel. Perfect for evening snacks. The area the hotel is in is very lively at night. There was always loud music playing from somewhere in the square. I expected this was it wasn't an issue but if you like a quiet peaceful evening then this isn't the place for you.
Dear T-Cozee, Thank you for taking the time to share such detailed feedback! We're thrilled to hear that you enjoyed our prime location, budget-friendly pricing, and the convenience of exploring both the Kura Hulanda district and Riff Fort Shopping Plaza on foot. We're glad our team made a positive impression and that you found the lobby, security measures, and breakfast helpful and enjoyable. It's also great to hear that you appreciated the convenience of the fast food options on the ground floor and that your room was comfortable and clean. Regarding the lively atmosphere, as a city-center hotel, our location is vibrant and full of energy, which many guests enjoy while exploring the area. We appreciate your understanding and hope it added to your overall experience. We look forward to welcoming you back to Brion City Hotel on your next visit to Curaçao! Warm regards, The Brion City Hotel Team
For the price, it is a great value. Clean Nice hotel, right in front of the Queen Emma Bridge and Harbor. It is the best location for walking to all sites; RIF Fort and Mall, tourist shops, floating market, and restaurants. On the hotel ground floor there is a Subway, KFC, Bask and Robbins, Pizza hut and Brion convenience store. Breakfast consisted of boiled eggs, fruit, cheese, tuna or egg salad, breads, cereal, milk, yogurt, peanut nut, assortments of jams and jellies, coffee, tea, juices and water. Breakfast buffet served on china. Staff was nice and a shout out to front desk rep Stephanie, extra helpful. Most tours pickup here or very close by. Again, breakfast was good but not excellent, but hotel location is fantastic. Recommend
Dear Gerald, Thank you for taking the time to share your detailed feedback! We're happy to hear that you enjoyed our prime location, making it easy to explore the Queen Emma Bridge, RIF Fort, shops, restaurants, and more. We're glad you found the hotel clean and good value for the price, and that our staff, especially Stephanie, contributed positively to your stay. Regarding breakfast, we appreciate your comments—our continental breakfast is designed to be a light and practical start to the day, and we take all feedback into consideration as we look for ways to enhance our offerings. It's wonderful to know that our location and convenience made such a difference. We look forward to welcoming you back to Brion City Hotel for another memorable stay! Warm regards, The Brion City Hotel Team
Came to Brion City Hotel in Curaçao for medical travel and my room was full of mold. I got sick and when I complained about the terrible cleanliness, they kicked me out Completely unacceptable
Dear Clarinev, Thank you for sharing your feedback. We're truly sorry that your experience did not meet your expectations. During your stay, our team carefully addressed several concerns you raised, including matters that are uncommon among our guests. After discussing the situation with you, we explained that Brion City Hotel is a 3-star property, which may not have been the ideal fit for your expectations. To ensure your comfort and satisfaction, we recommended an alternative 4-star hotel better suited to your needs. We always strive to provide a welcoming and comfortable experience for our guests, and we regret that in this case, we could not fully meet your specific requirements. Cordial regards, The Brion City Hotel Team
The location is perfect as it's right in the heart of the city… however, it goes downhill from there. The building was not built with soundproofing in mind, so we clearly heard all footsteps, voices and suitcases every time someone passed by our door. The bed in room 219 is damaged and the mattress was perhaps more uncomfortable than sleeping on the floor. The sheets were also stiff and too small for the bed, and the towels were dingy and old - definitely past their replacement date. Lastly, the breakfast was literally boiled eggs and bread… but at least the fruits were ripe and sweet.
Dear Jamille, Thank you for taking the time to share your feedback. We're glad you enjoyed our central location, though we're sorry that some other aspects of your stay didn't meet your expectations. We regret the noise and the issues with the bed and towels. Since feedback like this is rare, we've shared your comments with our management team to make sure any improvements are addressed in that specific room. Regarding breakfast, we were a bit surprised to hear you only found boiled eggs and bread. Our continental breakfast actually includes fresh fruits, assorted breads and pastries, spreads, cold cuts, yogurt, cereals, nuts, and a selection of coffee, tea, and juices. Perhaps the full variety wasn't fully noticed during your visit? As we mentioned during your stay, hotels come in different categories for different types of travelers. As a three-star property, we take pride in offering clean, comfortable accommodations, friendly service, and great value in a prime location. We truly stand by the quality and experience we provide to our guests. Kind regards 😊
My room was cleaned, bed made and my towels were changed everyday. Friendly and helpful staff. I felt safe as a solo traveller as they had a security guard at night. Minus 1 star for the faulty fire alarm that went off at midnight one night though, it was annoying.
Dear Shamiah, Thank you for your kind review and for choosing to stay with us! We're so glad to hear you had a great stay and that you felt safe and well cared for, especially as a solo traveler. It's wonderful to know our housekeeping and team service met your expectations, and we'll be sure to share your kind words with the staff. We sincerely apologize for the inconvenience caused by the fire alarm during the night. While guest safety is our top priority, we understand how disruptive that must have been. Please know that we've addressed the issue to help prevent future disturbances. We appreciate your feedback and hope to welcome you back for an even better stay next time!
Brion City Hotel is well located with an amazing view of the floating bridge as you step out of the hotel. There are numerous places to eat within a short distance, and you can even obtain a sim card as Digicel is well located. The main town is right across the bridge, hence it being ideally located. Breakfast was limited and simple but sufficient. A major shout-out to Zuny who was so pleasant everyday, despite the language barrier. An ideal hotel if you spend the majority of your time exploring the town. I definitely appreciated the ice machine and the mini fridge in the room also.
Dear 519Alyaa, Thank you so much for your thoughtful review and for rating your experience very positive! We're happy to hear that you enjoyed our prime location and the beautiful view of the floating bridge; it's truly one of the highlights of staying at Brion City Hotel. It's also great to know that you found the nearby amenities convenient and appreciated the ameninities. A special thank you for your kind words about Zuny! We'll be sure to pass along your compliment to her, as she'll be thrilled to know she made a positive impact on your stay! We hope to welcome you back again for another enjoyable visit to Curaçao!
Booked a room with a harbourside view. Really glad I did. The balcony had a superb view of the harbour and the swing bridge. Sitting out, watching ships come and go as the sun went down was fabulous. Facing out over Brion Square, there was some street noise, but with a white-noise sleep aid I did not find this intrusive. Breakfast was great and served outdoors. The hotel was able to store my luggage on check-out until my evening flight departed. There are fast food places and other restaurants nearby. There are some nearby shops for snacks too, but I was not able to find anything that resembled a proper supermarket within walking distance. This is an expensive place to stay, but then prices for everything are pretty steep on Curacao. I felt that, for the one night I was in Willemstad, this was worth it. It's a classy place to stay and very well-located. But had I been in town longer, I'd have been forced to look for somewhare a bit more budget-friendly.
Dear Whwhite, Thank you so much for your kind and detailed review! We're thrilled to hear that you enjoyed the stunning harbour view from your balcony—it truly is one of the most special features of our location. Watching the sunset over Brion Square with the ships passing by sounds like the perfect way to relax! We're also glad to know you enjoyed our continental breakfast outdoors and that our team was able to assist with storing your luggage for your evening flight—it's important to us that you feel taken care of from check-in to departure. We understand your point about the pricing and local shopping options. Curacao can indeed be on the pricier side, and we always strive to provide value by offering comfort, location, and service. Your feedback is appreciated and helpful both for us and future guests. Thank you again for choosing to stay with us, even for just one night. We hope to welcome you back on your next visit to Willemstad—whether for a quick trip or a longer stay! Warm Regards, Brion City Hotel
Wonderful experience with my family. Excellent location from the swinging bridge and shopping centre. Room had a little bit of an odor not because of lack of house keeping but because of maybe a sewer issue. Despite that, I would definitely recommend and I will book with them again!
Dear V4276YBmarkd, Thank you so much for your kind review! We're so happy to hear that you and your family had a wonderful experience with us and enjoyed our excellent location. Being just a short walk from the Queen Emma Bridge, shopping areas, restaurants, and many local attractions truly is one of the biggest advantages of staying with us. That's why at Brion City Hotel, we proudly stand for bringing life to your city experience! We appreciate you mentioning the issue with the room odor; thank you for pointing it out. While we're glad it didn't impact your overall stay, we'll definitely have our maintenance team look into it to make sure everything is in top shape moving forward. It means a lot that you would recommend us and plan to book again. We truly look forward to welcoming you back for another great stay at Brion City Hotel! Warm regards,
The location of the hotel is perfect, within walking distance of many attractions. However on our 1st night there the TV would not work. We called the front desk and they sent someone up to look at it however they could not get a signal. They told us someone from maintenance would come in the next day to fix it. The second night, it still was not connecting and we phoned the front desk again. This time he was able to get it to connect. We asked about a discount for our first night's stay and were told the manager would contact us, however they have not, despite following up via email.
Dear Tine888, Thank you for taking the time to share your experience. We're glad you appreciated our central location — it's one of the things we're proud of, as it allows our guests to explore the best of Willemstad with ease! We're truly sorry to hear about the initial issue with your TV and the delay in resolving it. While we're happy it was eventually fixed during your stay, we understand how important prompt service is, and we apologize if our communication fell short. At Brion City Hotel, we aim to deliver attentive service to all our guests, and your feedback helps us improve even further. We hope to have the chance to welcome you back and show you the high standards we are known for.
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