Best Western Plus Waller Hotel, Waller

Clerk gave our room to another person while it had our luggage/valuables in it. We had to move an older lady to another room. Sheets were not changed. Clerk threw the room card at me when I was upset. Horrible!

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hi Kathy, We understand your frustration towards our front desk staff and we want you to know that the behavior exhibited by the staff is unacceptable and will be addressed. I do however would like to mention that the young woman that was authorized to check into your 4 rooms was asked to provide the key cards to the guests that were intended to have them, and we even had her write down the name of the guests for the specific rooms on the registration cards. She even called someone to verify that the rooms were going to the right people. Unfortunately, she did give the "older lady", whom who are declining to call your mother in the review, the wrong room arrangement. I do apologize about the mix up but we chose to go with the most recent information given to us- from the young lady that you authorized to check into the room. Again we understand your frustration but please know that was never our intention.

This is one of the best hotels that I have ever stayed in. The staff is not only helpful, but very nice and professional. The breakfast was very good as well. I will definetly be staying here more often.

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hi Laurie! We are so happy that you enjoyed your stay and we impressed you! We can't wait to see you again next time! :)

Extremely clean. Beds were comfortable. Very well kept. Pool was nice. Overall it was a great value for our money. Would stay here again. Staff was extremely helpful and friendly. Hallways were clean.

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hey there! We are so happy that you enjoyed your stay! We do our very best to keep everything just as clean as you described it. We're glad we exceeded our expectations and we can't wait to see you again next time! :)

The hotel all around was very clean! Every staff member I encountered was friendly, well mannered, and helpful. I only live 15 minutes from the place we came to just have a girls night (a friend her daughter and mine) and to use the pool. Since the pool was not busy they allowed us to stay past our check out time to swim. That really was the only reason for us staying at a hotel was to swim and they accommodated us. I highly recommend the hotel it was very clean and friendly staff. Thank you, you just don't get service like that anymore anywhere.

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hey there! We are so glad that you enjoyed your stay at our hotel! We are always happy to help and make sure everyone enjoys their stay. We are glad you enjoyed the pool! We hope the next time you want a girl's night that we're your first choice!

Hotel was very clean and nice. The bed was very comfortable, and the room was quite. Employees were very helpful and nice. We were happy to know that this hotel was still offering a hot breakfast, and there was a good selection of food. Would definitely stay here if in the area again.

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hi there! We are so happy that you enjoyed your stay and thank you so much for your kind review! We can't wait to see you next time and impress you all over again! :)

One night stay. The staff was friendly, professional and efficient. The hallway was very cool when we entered. The room was clean. The floor lamp was a bit loose at the top. The A/C was fine. The TV did not work. It appeared that perhaps the batteries in the remote were dead. I went to the desk and easily obtained new batteries. Also the desk lady stated that if that did not fix it to call the front desk and she would come down to the room. The batteries did not help. I called. She came and rebooted everything. It cycled through its startup and then everything worked. Excellent service. Did not try the breakfast. The only bothersome thing was some chiming from the hallway. It seemed to be comming from some machine. It eventually stopped. Nice place. Minor issues.

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hi there! We are happy that you stayed with us! We do our absolute best to ensure that guest stays are as pleasant as possible and we are glad that any issues you had we were able to fix. We hope that you stay with us again so we can try to make your next stay even better. Thank you again!

Staff are amazing! Very friendly! Very clean place! Wife is in a boot from breaking her ankle and leg and they put us ground floor so she wouldn't have far to walk! Will stay again! Thank you for an awesome stay!

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hi there! We are so happy that y'all enjoyed your stay! We always do our best to try and accommodate requests! We hope that the next time you are in the area you come and stay with us! :)

Rooms were lovely. Service great we came in through Waller, Texas instead of on Hwy 290 so we had a little trouble finding the hotel. It is easy off 290. The breakfast food was delicious. A group of cricket players were guest as well from California.

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hi there! We are so happy that you enjoyed your stay with us! We are happy that you enjoyed your breakfast and we hope that you get to see us again whenever you're in the area! :)

I thoroughly enjoyed our stay at Best Western Waller. The pool was beautiful! The rooms are very clean and a nice size. Breakfast was hot and even included chicken and waffles! Would definitely come back next time.

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hi there! We are so happy that you enjoyed your stay with us! We can't wait to see you again next time with fresh hot breakfast again!

Everything about this hotel shows that they pride themselves in customer service and cleanliness. This is the first time I have ever stayed at a Best Western and because of this experience It definitely won't be my last.

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review, Sherry! We are so happy that you were impressed with our hotel. We hope that the next time you are in town that you come see us again!

We stayed here after a wedding and it was perfect! They had a shuttle to take us to and from the venue. Staff was super friendly. Everything a very clean. I would definitely recommend this hotel to anyone.

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hey there! Thank you so much for your kind review! We are so happy that we exceeded your expectations and we thank you for the recommendation! We hope if you are in the area we get to see you again!

Friend and I are traveling through Texas, we stopped here after Houston and LOVED that it was an easy 45 mins-1 hour drive away from the city. We got to the hotel and it smelled like new! The whole place smelled and felt so clean and our room was perfect. We only stayed one night but it would be great for a longer stay as well I'm sure. There was an amazing grab and go breakfast option in the morning. 10/10 recommend this place and would stay here again!

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hi! Thank you so much for your review! We are so happy that you enjoyed your stay. We hope that the next time you travel through Texas you make a detour to come and see us! :)

Out skirts, small town but quiet and remote. Not many people know where this town is. Stores nearby have all you need to accommodate your stay. We stayed during the ice and cold and was comfortable here. Was able to wash clothes and sleep in comfy bed really makes a difference. Clean room too and fair price.

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Hi there! Thank you so much for your kind review! We are so happy we were able to provide you with refuge. We hope you stay with us again and let us know what we can do to get a 5-star review next time! :)

Wonderfully clean hotel! Great staff! Stayed for a wedding. We used there meeting room to gather as a group. They were very accommodating. Staff had a sign at the desk greeting the wedding guests and grouped our rooms together.

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so happy that you enjoyed your stay and the wedding. We do our absolute best to make every stay a great one. We hope that if you are ever in the area again, that we will get to see you!

We stayed here for 2 nights for a wedding. It is nice and new, fresh and clean. We were very comfortable and enjoyed our stay! All of the staff were super kind, friendly and accommodating. We will definitely stay here should the need arise in that area again!

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review!! We are glad you enjoyed your stay with us while you were here for the wedding. I will relay the compliment to the staff. We look forward to seeing you again in the future.

We stayed here for a softball tournament and the staff as well as the facility were EXCELLENT!!! Very friendly and very clean. We actually left an expensive set of uniforms and a phone, but Elizabeth had our back and is shipping them all to us!

Best Western Plus Front Desk Team, Guest Services / Front Office at Best Western Plus Waller Hotel, responded to this review
We are so glad you enjoyed your stay here with us! We are so glad she was able to get in touch with you so that we could get the items returned back to you! We hope everything went well at the tournament and hope to see you again soon!

The hotel was very clean, which was my number one concern because I usually clean and sanitize hotel rooms after I check in but it wasn't much for me to do. Breakfast was great, beds were comfortable and the overnight front desk lady was very polite. Thanks for a wonderful stay!

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
We are so glad you enjoyed your stay here with us! We are also so glad to hear that the room was cleaned to your standards. We look forward to having you stay with us again.

This hotel is a great place to stay, friendly and helpful staff, good value for the money, great food and beverage in the breakfast area. You will be happy you decided to stay here. The best Best Western I have ever stayed at.

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad you enjoyed your stay and hope to see you again soon!

I had the most pleasent stay here. Elizabeth and her team did everything they could to ensure my stay as well as our many roomed family/friends stays were top notch. They are truly amazing and have hospitality at heart. I was here for my wedding and if you don't know, those can be kind of stressful to manage. If you book with the Best Western Waller Plus team, you will cut that stress in half! Truly Truly amazing. I cannot recommend them enough!!

Best Western Pl... F, Director of Sales at Best Western Plus Waller Hotel, responded to this review
Thank you for your kind review! I enjoyed working with you to plan your stay here with us as well as your wedding guests. I am very pleased to hear that you enjoyed your stay, and we were able to relieve some of the stress when you were planning your wedding. We look forward to seeing you in the future! - Elizabeth

Such a wonderful surprise to find this beautiful and clean room so reasonably priced and in a somewhat remote location. I'm in this area once or twice a year and will definitely use this hotel again..

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you for the Kind Review! We are so glad you found us and look forward to seeing you again the next time you are in town!

Our experience at Best Western Plus in Waller was 100% positive. The service was excellent. Enjoyed the little extras on the breakfast buffet. We stayed in a king room and enjoyed the layout and color scheme!

Best Western Pl... F, Front Office Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so happy that you enjoyed your stay and that we were able to impress you on our breakfast! We hope that your positive experience will bring you back to us soon!

Enjoyable, Very polite and courtesy. Breakfast was wondetful. I was not sure how to make a waffle with the waffle machine and the staff in the kitchen helped me with this, Very polite and helpful with this.

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
We are so glad you enjoyed your stay! Those waffle makers can be tricky to use at first. We are so glad someone was able to assist you with getting your waffle made. We hope to see you again soon!

Came down for a family member's wedding. This place was awesome. Very easy to get to. Very friendly and knowledgeable personal. Very clean and well setup. Had great lighting on the outside and plenty of parking.

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad you enjoyed your stay here with us and hope you had a great time at the Wedding you attended! We look forward to having you stay with us again soon!

We had such a great experience at this hotel. The staff was so friendly and welcoming of 20 soccer players and parents. We thank them for working with us on price since we have to fundraise for most of our monies! Thank them for letting us eat our lunches in the breakfast room. ( again to save money) The girls will have such a great memory of this trip!

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
We are so glad you enjoyed your stay here with us! We hope everything went well at your games and hope to see you again soon!

Stayed one night after attending a wedding at a nearby venue. This property is a little over a year old and very clean and modern. Our request for a quiet room was graciously honored and we slept soundly. Bed was not the Marriott beds we are used to but was comfy none the less. Made to order waffles, a few other hot items, and usual bread and cereal assortment rounded out breakfast. Machine coffee was surprisingly good. Only two complaints - towels could have been softer and bagels fresher. In spite of these two minor shortcomings, I would not hesitate to stay here again if in the area.

Best Western Pl... F, Director of Sales at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review. We are glad you enjoyed your stay with us. We do apologize about the towels not being soft, and the bagels not being fresh. We will look into both issues to see how we can improve on both issues. Thank you again for choosing to stay with us! We look forward to seeing you again in the future.

Courteous staff. Very clean. Strong wi-fi.Work out room was clean and just enough equipment to raise a good sweat. Too cool to enjoy the pool. Free breakfast better than expected.Attendants kept evereything full and clean. Pleasant stay.

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you for your kind review! We are so glad you enjoyed your stay here with us and hope you will come and stay with us again soon!

Went to a festival out in the middle of nowhere Texas. Was expecting an old rundown hotel. Was pleasantly surprised when it turned out to be fairly new, clean and very nice. Only downside is the fact your dining options in the area are mainly fast food. Would definitely stay here again if in the area.

Best Western Pl... F, Public Relations Manager at Best Western Plus Waller Hotel, responded to this review
We are so glad you enjoyed your stay with us and hope to see you again soon! Unfortunately there isn't much we can do about the dinning options out here.

We stay at this hotel to see my husband who works for the railroad. Town has great food, cute little shops and its just a short ways to the outlet mall right outside of Houston. Don't want to drive, several things within walking distance right around motel!

Best Western Pl... F, Front Office Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your review! We are so glad that our location is fitting for you and your husband! We can't wait to see you again.

It has been years since I have stayed at Best Western and was truly amazed at the new look and quality. Very impressed and will visit again. The hotel was very clean and inviting. Perfect decor and lighting. Staff was great!

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad you enjoyed your stay and hope to see you again soon!

Had a issue using a 3rd party booking. But the staff exceeded expectations in helping us enjoy our stay and making it work out. Clean room, nice variety for breakfast, fast internet. I have never been treated with such respect and politeness and understanding with this staff even though I had a booking issue and knew I was upset. They handled so well. I would definitely visit again.

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you for your kind review! We were sorry about the booking issue but we are glad that we were able to help resolve it! We hope to see you again soon!

It was my first time in a very long time to stay at a Best Western but, this place is very nice and clean. I went to my room and it was very roomy again clean and the bed was great. So, if you are looking for a very nice Hotel this is the place you will realy injoy it.

Best Western Pl... F, Public Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad you came and stayed with us and enjoyed your stay! We hope to see you again soon!

Stayed here several times traveling back and forth from Midland while we were purchasing a new home in the area. People here are very nice and friendly. Rooms and hotel are very clean and comfortable. Let me check in early so I could get on my computor and get some work done. Breakfast is quite good. Price is great and a little out of the Houston crowds. Several little store and places to eat nearby.

Best Western Pl... F, Public Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for the kind review! We are so glad you enjoyed your stay with us! We hope to see you again soon!

I love this hotel. The hotel always smells fresh and clean. Rooms are very nice and the beds and pillows are comfy. I always stay here when I come to this area. Top notch staff and the area is nice and quiet.

Best Western Pl... F, Front Office Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad you enjoyed your stays with us and hope to see you again soon!

Very clean, quite motel and no bad smells in hallways or rooms. Served a really good breakfast! Very clean kitchen area. Very nice people working there. Overall a great motel ! Really liked the motel.

Best Western Pl... F, Front Office Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad you enjoyed your stay and hope to see you again soon!

We had an opportunity to stay overnight. The front desk staff was extremely friendly and helpful and the property well cared for. My only reason for 4 stars instead of 5 was the beds. They were too soft for my preference.

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are glad you enjoyed your stay with us and can't wait to see you again soon!

Booked this hotel for a college soccer team to stay in before playing against PVAMU. Was very impressed with the cleanliness and overall experience. They were very helpful with our large group and accommodated everything that was asked.

Best Western Pl... F, Front Office Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad you enjoyed your stay with us and hope to see you all again soon! How did the game go?

I travel to this area for 6 weeks of a time and always stay at this location. Everything is great. I can not say enough for the accommodations and the staff.I request the 3rd floor and on a certain type of room and I am always accommodated.

Best Western Pl... F, Front Office Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad that you enjoy your stays with us and look forward to seeing you again soon!

Very nice hotel. Fairly new. Jake has great customer service. I booked 1 room needed for another night, plus needed another room. He took care of making sure it was close to the elevator, plus up graded the second room to a suite since we were platinum members. Room was clean, flat screen Tv, fridge & microwave. Ac worked great. Layout of the hotel was little different, but it was great. We'll stay here again when we're in the area.

Best Western Pl... F, Front Office Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad that you enjoyed your stay with us and hope to see you again soon!

Delicious Breakfast with Great Service from staff and fresh and clean bedroom and bathroom was spotless, would have stayed the whole week if I had more vacation time. My kids loved the Texas Sized waffles with all the toppings you could want, fresh yogurt machine with all the toppings to complement and big breakfast style self-serve buffet to satisfy you hunger and coffee was premium quality. Best Western does not cut corners on quality for their guests and it truly shows. Will definitely be returning soon.

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad you enjoyed your stay and the breakfast we provide! We hope to see you again soon!

From the moment we walked in and checked in to the day we checked out the staff was extremely friendly. The rooms were crisp and clean and the bed OH MY GOODNESS was so comfortable. The breakfast was hot and fresh and wonderful!!

Best Western Pl... F, Front Office Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad you enjoyed your stay with us and hope to see you again soon!

The staff was so friendly and courteous. The hotel is almost a year d but still smells like a brand new building, the cleanliness is beyond impressive. The breakfast was put out fresh and very tasty!!

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you for your kind review! We are so glad you enjoyed your stay and hope to see you again soon!!!

The rooms are spacious and the beds are comfortable. The bathroom was nice and clean. The hotel had a good breakfast, hot and cold.Very good location and nice place to stay. Premium outlet mall 10 minutes away. I would recommend this hotel.

Best Western Pl... F, Public Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad you enjoyed your stay and hope to see you again soon!

I Stay at Best Western several times a month for work purposes. I really like the cleanliness there. I also like they have an early breakfast ready since my day starts very early. I would recommend this Hotel to anyone.

Best Western Pl... F, Guest Relations Manager at Best Western Plus Waller Hotel, responded to this review
Thank you so much for your kind review! We are so glad you enjoy your stays with us and hope to see you again soon!

Stayed at the hotel for about two weeks for work and had two rooms. The breakfast was delicious, front desk staff were always friendly, and the hotel WiFi was the best I've had in a long time. If you're looking for a hotel.with good breakfast, clean rooms, and fast WiFi, then I recommend them!

Best Western Pl... F, Public Relations Manager at Best Western Plus Waller Hotel, responded to this review
We are so glad you enjoyed your stay! We hope to see you again soon!!!

This brand new property has all the bells and whistles that a "Plus" hotel should. The thing that will bring me back, however, has nothing to do with the decor, fancy faucets, or meeting rooms; the staff is what makes the difference for me. Without the caring and obvious positive attitude, the hotel is just another place to sleep. Definitely worth the few miles out of the way!

Best Western Pl... F, Manager at Best Western Plus Waller Hotel, responded to this review
Thank you for your kind review. We enjoyed having you as a guest and we look forward to seeing you in the future.

If you use Best Westerns a lot, you'll know exactly what to expect as far as amenities and layout goes. In this case, though, the hotel is brand new (less than two months old from what staff told me) so everything is brand new and immaculate. I was the first person even booked into my room! I will say that although the dining area was cramped and undersized for the hotel, and the breakfast fare was typical hotel-mediocre quality, the staff was very friendly and professional. Always a smile!

Connector12813893003, Front Office Manager at Best Western Plus Waller Hotel, responded to this review
Thank you for staying with us! We look forward to seeing you again!

My grandson , who is a student at PVAM, had surgery and this hotel was a great place to stay, near hospital and college. Everything is convenient to hotel. Had wake up call , great breakfast and very friendly staff.

Connector12813893003, Front Office Manager at Best Western Plus Waller Hotel, responded to this review
Dear Canny43, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at 936-372-7570 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Plus Waller Hotel