Best Western Hotel Posada Del Rio Express, Torreon

Good overall place to stay. I was quite disappointed that after setting up 7 rooms x 3 nights that if a guy tells the front desk my TV is not working correctly, they would try to fix it asap. After all I was the person in charge of deciding to give them 22 nights worth of business?? They never fixed it. All the US news channels were missing. I noticed they did go to the room but no one ever at least let me know that they were not able to correct the issue. I guess I will be taking my group back to a different hotel this coming month.

We have been staying at this very nice hotel twice a year since the new Durango Mazatlan road opened on our drive from New Jersey to & from our condo for the winter. We have always enjoyed our stay in this well appointed & clean hotel. The location is convenient to Mex 40D, in a safe area & right next to Tony Romo's. Best of all, there is a beautiful pool & a fabulous breakfast buffet. We can't thank the staff - from the manager, Jesus, the Bellhop, the airport shuttle driver, the front desk & even the gardners, for all their efforts trying to help us with our dead battery. Not only did we forget to unplug our electric cooler & the battery was dead as a door nail, our car was blocked in by another guest's car, who had already left for the day. These gentlemen went above & beyond being helpful to get us back on the road. They finally arranged for a local mechanic, who saved the day & got us going. They were fantastic & we are so very grateful to all of them. In the middle of it all, I forgot my purse in the ladies room. I was frantic when I discovered my mistake & it was gone. I asked at the front desk thinking I'd lost everything & they told me it had been turned in. Despite the language barrier, I did get to thank the lady who found it when by chance we were in the ladies room together a bit later & she recognized my purse. As Americans, we can only tell you that the Mexicans we have met are truly kind & caring people. The staff of this Best Western is the epitome of hospitality. Gracias & hasta luego! Tony & Connie

I just spent one night here, but I did not like it at all. First of all, they gave me a smokers room, without asking if I smoke (and I do not). I asked for a change, and they did it. Rooms are small. They have a couple of ugly hard chairs. Internet is TERRIBLE! it gets down all the time, so it is very difficult to work, being here. The breakfast is included, but its horrible, very few options with bad taste. And the restaurant is very small and crowded. At least, rooms are clean. Pillows are square (like the ones of your sofa of your house). Sleep quality is poor. The only good thing is the location, you have a book store, a mall, a drugstore, everything within 3 blocks.

Dear all. I am staying from Septer ber 25th until now november 4th in this property and have found several management issues in this property and serious issues with service and personal attention. Here is a short long list of the deficiencies in this property and management. 1- Bed do no have mattress are ectramly hard and not pleasant, very low quality beds. 2- The turn down service is horrible and. The frequency to change sheets is.extreamly questionable. 3- Maid service is also very deficient. Each day I return from work and the towels are missing in the room. Not only this towerls are woreout and old but also not enough to cover the property demand. 4- Internet HIFI is of very low quality speed, the routers disconnect services each 15 minutes and its almost impossible to stay connected.and do business work. 5- The rooms keys is a joke each day returning from work you have to visit the reception to reset your key or it doesnt work. 6- Very limited bilingual personnel in the property or the front desk. 7- Laundry Services are horrible, maids do not replace bags or forms in the room and each week ypu have yo.beg the reception personnel to provide you one. 8- Ice machine is not accessible to the guest. Every time you need ice in your room you have to tip and beg for it. 9- Propertymanager remain long hours in tje property does not even approaches the long term guesses and inquires feedback. I have tried to contact her in two occations to mentioned some of the present services deficiencies and am still.waiting for her phone call or email return. The property outside parking lobby and gardens well maintained. The main problem.in this property is personnel, training and above all attitude, and zi..am.sure the owners lack. These type of feedbacks and evaluations. My overall rating for this hotel is 2 star. Jorge Hernandez 24x7 Controllers USA

I never want to leave Mazatlan but when we it's time to go home & we hit the road, I am always happy to be back at this hotel for our 1st night on the road. We are welcomed by Caterina & the rest of the staff(Max & the cutie pie with the glasses at the front desk). They all speak English well & bend over backwards to make sure we are comfortable. We so enjoy our stay & love the breakfast before we hit the road. The staff in the breakfast room do a great job at serving hot, delicious food. This hotel is clean & definitely above average. We look forward to coming back in Nov. when we return to Mazatlan & hope Caterina is still there to great us. She does a wonderful job at ensuring her guests feel welcome.

PosadaExpressTRC, Gerente at Best Western Hotel Posada Del Rio Express, responded to this review
Good morning dear Luvmazz, It is very nice hearing form you again. First of all, thank you for your comments and opinion, they are very important for us in order to be aware of the real feedback of our guests. Your comment will encourage all of us to keep ensuring a quality serive and to improve every day to exceed our guest's expectations and needs. We are always looking forward to know that you are coming to the hotel, to welcome you and make you feel like home. We are glad to hear that you still love the breakfast as much as the first day. Thank you again for your comment and we will be waiting for you in November. If you need anything, do not hesitate to contact me. Thank you so much for trusting us and for your priority. See you in November. Your sincerely, Caterina Toyas General Manager E-mail: gerencia@torreon.grupoposadadelrio.com

As.soon as I arrived at the airport my next day flight gor canceled so I had to rearrange flights and leave the same day. I went to the hotel at 9 am and explained my situation to ms. Nidia Carrillo who had originally booked my reservation. She understood my emergency situation and gladly with a smile canceled room with no penalties or fees whatsoever. I will definitely book and stay here on my next business trip. Also thanks for being the only pet friendly hotel in town.

PosadaExpressTRC, Gerente at Best Western Hotel Posada Del Rio Express, responded to this review
Dear Uvamon, It is a pleasure hearing from you. Thank you for your comments, they are very important and valuable for us. We are really glad to hear that ms. Nidia Carrillo, our recepcionist, treatted you that well and understood your situation. It is our goal to make you feel special and comfortable during your trips, and we are pleased to know that you felt that way here in Hotel Posada del Río Express. You are always welcome, and we are looking forward to see you on your next business trip. Thank you very much. Your sincerely, Caterina Toyas Ochoa

I previously posted my positive review for this hotel to the wrong BW. This is the correct hotel I want to give a positive review. It is on Independence behind the Galleria (mall) & next to Tony Roma's restaurant. We stay here twice a year traveling to & from our Mazatlan condo. My Spanish is awful so the front desk got Katrina from the back office to help with communications. She was exceptionally helpful and spoke good English, very gracious & friendly - definitely a plus for this hotel. (An improvement over our Nov. 2015 stay where we didn't feel quite so welcome.) We were also pleasantly surprised by the new carpeting & refreshed rooms. Very clean & comfortable hotel. My husband loves their huge breakfast buffet and the waiters provide excellent service without hovering.

PosadaExpressTRC, Gerente at Best Western Hotel Posada Del Rio Express, responded to this review
Dear Luvmazz, It is really nice to hear from you. Thank you very much for your comments, they are very important and valuable for us. We are very glad to hear that you like the new look of the rooms and the service provided, we really appreciate your positive feedback. Let us know anything you need and we are looking forward to see you again in Torreón. Thank you. Yours sincerely, Caterina Toyas Ochoa

I was treated poorly during the 30 minute check-in process. I was ignored when I complained about the construction banging and it was very uncomfortable the way we were hovered over at breakfast. The attendants hovered over the table grabbing things they perceived as finished. very uncomfortable.

Stopped at this hotel on our drive south because it was easy to find - just off the northern ring road. Did not have a reservation. The staff was very attentive and friendly. Our room had two double beds - very comfortable. Coffee maker in the room with nice mugs. Everything worked well and was clean. Wifi was open and a bit slow. Should be locked with a password Buffet breakfast was very good - especially the rajas. Parking in front of the hotel has security cameras and, according to the staff, a night watchman.

Great customer service. The hotel is just run down. Dirty carpets, pests in your room, dripping A/C , horrible wi-Fi ( network is open, so I think the whole town is on it). Faucet says Non-Potable water. Old bed covers, I swear they were flees in the carpet. $55 a night can't ask for too much I won't recommend this place to anyone as I will never be back