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SureStay Hotel by Best Western Tehachapi, Tehachapi

3.5/5  - basé sur 191 notations.
418 W Tehachapi Boulevard, 93561-1638, Tehachapi, United States - Voir l'itinéraire
SureStay Hotel by Best Western Tehachapi - Façade SureStay Hotel by Best Western Tehachapi est idéalement situé dans le centre de Tehachapi. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Bienvenue au SureStay Hotel by Best Western Tehachapi !Une visite au parc de skate de Woodward à proximité fera une fabuleuse sortie pour toute la famille, et il se trouve à quelques minutes seulement de cet hôtel de Tehachapi. Toutefois, les athlètes plus traditionnels trouveront leur rythme au parcours de golf local de Stallion Springs, une destination très appréciée des habitants de la région aussi bien que des voyageurs. Le musée de Tehachapi est un incontournable pour les mordus d'histoire et les familles en vacances dans cette ville idyllique de Californie. Que vous soyez ici pour une réunion de famille, juste de passage ou pour des affaires avec un organisme ou une entreprise de la région telle que la prison d'État de Tehachapi, notre hôtel proche des meilleures destinations et équipements vous aidera à passer un séjour encore meilleur. La piscine extérieure et le bain bouillonnant attirent de nombreux visiteurs, et vous vous sentirez comme à la maison dans nos chambres acceptant les animaux et nos chambres fumeur. Nous proposons cependant aussi de nombreuses chambres sans animaux et non fumeur pour votre confort. Choisissez la chambre qui vous convient le mieux. Le Wi-Fi est gratuit dans chaque chambre et dans tout l'hôtel, pour un séjour le plus agréable possible. Et pour vous aider à découvrir la ville, les membres de notre personnel amical sont disponibles pour vous conseiller. Cet hôtel de Tehachapi est proche du célèbre Jake's Steakhouse, et nous sommes situés le long de la Tehachapi Loop pour votre confort. Rendez-vous au Red House BBQ pour un excellent repas, ou visitez le parc d'éoliennes General Electrics et découvrez à quel point cette partie de la Californie peut être verte. Nous nous trouvons à quelques minutes de l'aéroport de Tehachapi pour les voyageurs fréquents, et proches de terrains de camping impeccables pour les amateurs d'activités de plein air. Que ce soit pour une randonnée ou la baignade, tout est à votre portée. Le bon hôtel de Tehachapi peut faire toute la différence. Découvrez-ce qui vous attend. Réservez un séjour reposant au SureStay Hotel by Best Western Tehachapi dès maintenant !

SureStay

Hotel by Best Western Tehachapi

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 191 voyageurs
Note attribuée
Excellent
52
Très bon
54
Moyen
45
Médiocre
23
Horrible
17
CONSULTEZ LES AVIS POUR
En couple En couple
62
En famille En famille
59
Escapade entre amis Escapade entre amis
20
Professionnel Professionnel
23
Voyage solo Voyage solo
16
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Clean, quiet and decent breakfast"

3
20/10/2018

Looks to have been recently upgraded. Smelled clean and fresh when we walked in. Room and bathroom were spacious. Close to the train tracks which can be annoying for some folks. Willing to accommodate parking our tear drop trailer in a safe area( + security cameras thru out property). Many in room safety features and energy conserving features. Would stay here again.

"Clean and quiet. Priced a bit high."

4
19/10/2018

We were happy they had rooms. Nothing fancy, "free breakfast" was marginal, it was mostly boxed cereal and sugary foods; coffee was appreciated. Rooms were clean and quiet. Host was cordial and helpful.

"Fraudulent Behavior, Do not stay here."

1
14/10/2018

I rented a room from this hotel the morning of 10-13-18. My reciept from them states 10-13. I rented the room for two nights, leaving on the 15th of October. On the 14th I recieved a call that I had missed checkout. I told them I rented the room for two nights, and they agreed to hold the room for me. I showed up to correct the issue which i believe was clerical at the time. My room was locked, and they forced me to pay for another night in order to obtain my belongings. So I wound up paying for 3 total nights and staying only 2 because they recorded the information incorrectly, and stuck to their guns. My reciept reflects 2 nights purchased at 109 per night on the 13th. When I spoke with the hotel they claimed I checked in an reserved the room as of the 12th...I was not even in the town specifically on the 12th, had no reservations, and walked in on the 13th and requested a room/paid. They basically stole money from me

"Very Pleasant"

5
17/08/2018

Have stayed here many times. Best rates, clean, nice room, free coffee and breakfast, great location right in the heart of town. All you can ask for. Will be back soon. Tehachipi is a great town to visit. Love the atmosphere there.

"At least ok for one night. "

4
23/07/2018

The rooms are ok and big enough. Everything is in good conditions. Parking is free. The WiFi is working. The breakfast with its different kinds of bread, coffee, juice,... is ok. Only the check in woman (Chinese?) has too learn a lot about kindness. She had a long telephone call. Seemed private in Mandarin. And after this call she answered another call. So we were waiting and waiting. When she was ready and had started the check in, she did not apologize. And than she went away and told another colleague - a really kind one - to finish our check in. That was very unprofessionell and seemed all very arrogant.

"Very good stay!"

4
18/07/2018

Spent 2 nights Rm 223 room was very clean, strong water pressure in the shower. No noise, direct TV, free internet and a great breakfast. Had no problem with management or staff. I would stay here if in the area.

"Bare bones basic"

3
01/07/2018

This is really a 2.5 rating. I can't really give it a two as our room was clean and in working order. The front desk employee was average. However, it was bare bones basic. You get a very plain, clean, yet quite spacious room for a decent price. There is a small pool and breakfast is included. I was afraid noise would be an issue as I'm a light sleeper and this hotel is across the street from railroad tracks. I did hear the trains, but only while I was awake. We tried to book a room in nearby Palmdale's BestWestern Plus through the motel's reservation system. I was told that the motel was full and I asked about the Tehachapi location. The lady said there was availability and we booked a room for two nights. When we arrived at the Tehachapi BWPlus, we were told that we didn't have a reservation and to check next door at the Sure Stay. Sure enough we were on the list. As it was super late and we were super tired, we did't try to change anything. The gal at the reservation office probably didn't realize what she had done. It wasn't the end of the world, but we probably would have had a nicer stay at the BWPlus next door.

"Not pet or customer friendly!"

1
01/07/2018

We had called Best Western member reservations looking for Dog-OK motel. The price was a bit more than desired, but when asked the reservation guy said "no extra fee for the dog". So we booked. Arrived check-in staff had reservation but wanted to charge $30 for dog. As I mention BW national said no, so she calls owner. Refused to make adjustment. During this time the "to late to cancel without charge" time arrived. Fortunately Best Western Customer Relations secured the free cancellation for me. But the Sure Stay owner was rude with her, so she opened a complaint file & gave me the ref. #. Motel owner has no integrity!

"WORST CUSTOMER SERVICE EVER"

1
06/06/2018

I stayed at the Surestay for a weekend in Tehachapi, the only thing that's "sure" about this place is the management's unprofessional behavior. I arrived late on a Friday night and didn't pay much attention to the room as I wanted to get to sleep. The room reeked of cigarettes even though I'd requested a non smoking room (and it was marked as such). When I woke on Saturday morning I immediately observed black mold covering the bathroom ceiling. I brought this to the attention of the manager, Yoli, who shrugged her shoulders and gave me a blank stare. I asked for a refund of the first night's stay and a new room. She replied that she wouldn't be discounting the room because I didn't complain when I arrived (At 12:30 am the previous night), as if complaining 10 hours earlier would have made my claim any more valid. When I asked what they were going to do about the mold, she said "nothing". I asked if she cared about the safety of her guests, to which she responded "no". When I asked if there was a supervisor, she said she was the manager and there was no one else to speak to, and that I should take my complaint "to the website I booked with" (which was Best Western's website). At this point I again demanded a refund since SureStay is independently owned, and the Best Western website wouldn't have given me a refund. It was then that Yoli threatened to call the police if I wouldn't leave "her lobby", claiming I was driving away her customers (they were friends of mine who had to walk outside to contain their laughter). I then called Best Western's customer service line, who told me they'd be directing Yoli to issue me a refund, after she verified the mold. I waited 30 minutes for someone to come to the room to verify the mold was there. When no one showed up, I walked to the lobby to ask for some extra towels. On the way into the lobby I passed a maid who was going out the door. One minute later she came back to the lobby and on my way out, I overheard her tell Yoli in Spanish she couldn't get into the room. I stood at the doorway staring at them waiting for Yoli to tell the maid to go back to the room with me, but she didn't. I had to say "Was she trying to get into my room?" to get the maid to come out with me. Once in the room, the maid verified the mold was covering the bathroom ceiling. Still, Yoli did nothing and issued no kind of refund at all. This is all still on Saturday. On Sunday morning I woke up with ants on my face. I immediately checked the room and found ants in the bedsheets as well as in the bathroom. There were no ants near the food we had in the room, they were only on the beds and in the bathroom. I went to the lobby to complain once more, and Yoli rudely asked if I was eating in bed. I replied "no" as I hadn't been, and that the ants weren't near our food, they were only around the bed. She then suggested that had I allowed housekeeping into my room, that they would have changed the sheets, as if new sheets would have all of a sudden gotten rid of the very obvious ant problem in the room. I've never heard something more ridiculous in my life. I asked what she was going to do to fix the problem, and she said "nothing". I also asked about the refund I was promised from Best Western's Customer Care line and she looked at me and just blinked. At this point I gave up on trying to get a refund and just resigned to the fact that I will NEVER stay at this dump again. To treat paying customers with such disrespect is unfair, unprofessional, and flat out disappointing. Shame on the management for hiring such careless employees who don't flinch when faced with legitimate health concerns. The mold issue was brought to the management's attention immediately, and the only person who came to verify it's existence was a member of the housekeeping staff who covered her mouth and ran out of the bathroom. I followed up with Best Western corporate the day I checked out, and was told the management stated there was no black mold. Photo evidence is hard to refute. I was also put on a list prohibiting me from ever booking at this hotel again, as if I would put myself through that! Stay away from this flophouse at all costs.

"decent room, poor customer service"

2
07/05/2018

The management, Yoli, has the worst customer service I've ever experienced. I've never had a problem getting a forgotten item shipped back home or to my next destination until now! I will not stay there again!

"Get what you pay for!"

3
25/01/2018

The room was clean and comfortable and of an adequate size for our family of 3 for one night's stay. Decor was pretty basic but everything we needed was provided. A buffet breakfast was imcluded across the car park in the reception area and offered a good selection for all tastes. Hot/cold, vegetarian, yoghurts, fruits, cereals, toasts, waffles etc. and great coffee. Overall a good budget place to stopover. The proximity and disturbance from the nearby trains was a little distracting, but as I said earlier - you get what you pay for.

"Comfortable bed and clean"

3
30/11/2017

Stopped here for one night. The staff were helpful and friendly and the room was clean. The bed was very comfortable, I slept like a baby until 0430 when a train blew it's horn right across the street. The lobby was tiny and there were no elevators but I didn't care about that. I'd stay here again.

"Comfortable Stay"

5
10/11/2017

I liked my midweek stay at this hotel while there for business. Staff was friendly and helpful. My room was clean and met all my needs. Having a warm, delicious breakfast there was convenient and satisfying.

kay y, Owner at SureStay Hotel by Best Western Tehachapi, responded to this review
Thank you for staying with us! We hope to see you again! Happy Holidays

"Value price, Value quality"

3
22/10/2017

Nice common areas and friendly staff. The hotel is in a good location with proximity to the downtown area and the freeway. The room itself was just ok. There was a musty smell and the sheets felt scratchy. There were lots of smokers staying at the hotel when I stayed and the smoke from their cigarettes crept into my room.

"Nightmare at bestwestern"

1
16/10/2017

Dirty rooms, threadbare sheets, squeaky floors above, super rude checking person, outside entry facing empty shopping center, gapes around door. I felt unsafe my entire stay. Not usual Bestwestern standards actually a dump.

"Typical in town chain motel"

4
10/10/2017

Close to town with good parking. Town is a short flat walk to restaurants etc so this place is a great location. Check in was fuss free and I could park right by the room. The room was comfortable and in good order. I slept well in a comfortable bed with nice linen. A good hot shower was always available. A good place to stay at a reasonable price. Yes I will use this place again.