Best Western Hotel Sundowner, Sterling

The rooms were very spacious, clean and nice. The hot breakfast was excellent. And the staff was super helpful and friendly, including making a wonderful recommendation for dinner. We had a fantastic stay!!

Was not a good stay, the toilet ran on and off all night , rooms are dated , the shower drips , could not leave the the bathroom light on as a night light because it also turns the fan on and it was loud.

Best western is an older hotel chain, but this location was updated recently, we were impressed with the updates in our room and the room itself was very clean. The front desk was super friendly. Breakfast was traditional, to be expected. The staff made sure to refill foods when empty. Very happy with our stay.

We arrived in the late evening and at the desk was a bright eyed, smiling face greeting us to motel and she quickly checked us in. The room was clean and they did nice little touches throughout the room. The breakfast was delicious and had a better selection than I have come to expect in most motels. The dining area was cleaned and was being constantly attended to. We will be back again as our journeys to Colorado will be annual.

Travis Capraro, Sales at Best Western Sundowner, responded to this review
Thank you for your great review! We look forward to seeing you next year.

My husband and I were looking for a night away for our anniversary. We booked a room several days before our date night. We got a call from the hotel as we were driving there to check in, saying they no longer rent rooms to locals anymore! Seriously????? But they couldn't bother to let us know in a timely manner??? As a local business owner, I will never recommend this hotel to anyone, ever again. Bad form Best Western!!

Travis Capraro, Sales at Best Western Sundowner, responded to this review
Hi mbuck2014, first off I would like to apologize for your experience. We have been trying to reach out to you all week to learn more about this and to make it up to you. Jody our General Manager even stopped by your business to chat with you. Please give her a call at the hotel so that we can remedy this. Thank you.

I travel from Missouri to Colorado for family and my family said that this place would be the best place to be, we stay in York as a halfway mark and we use the best western where ever we go. Thank you for an amazing stay!

Travis Capraro, Sales at Best Western Sundowner, responded to this review
Thank you for choosing Best Western!

Easy to get to. Ample parking. Friendly staff and very helpful. Easy access to fitness room. Nice variety for breakfast items. Coffee ready early in the morning to us to grab a cup when we woke up. Will stay again in the area.

Travis Capraro, Sales at Best Western Sundowner, responded to this review
Thank you for staying with us on your quick getaway! Come back soon.

Great place to stay with a pet. They have a room that had an additional French door access to the parking lot. The convenience of taking the dog in and out that way was awesome. Beds were comfortable, room although older decor, was clean and had all the expected amenities. With a great little grassy area to take the dog to and a really good dog friendly brewery a quick drive away for dinner and libations, this was a perfect stop over on a cross country trip.

NIcholasE1234, Director of Sales at Best Western Sundowner, responded to this review
Thank you! We are glad to hear that our pet-friendly accommodations worked well for your stay. We hope to see you again soon!

We have stayed at this property multiple times to watch our daughter play bball in college. They are awesome. They treat us like family and always are very accommodating. They also always give us the room w want if they have it!

NIcholasE1234, Manager at Best Western Sundowner, responded to this review
Thank you, Shannon! We love seeing reviews like this. We hope to see you again the next time you are in the area!

The Sundowner is located lose to the interstate. Fuel is available nearby. The staff were personable Anne made sure we knew where a variety of food was available for our evening meal. The breakfast was delicious and there was a wide range of hot and cold items available to choose from. Coffee and eggs were replenished as they were depleted.

Travis Capraro, Sales at Best Western Sundowner, responded to this review
Peter, thank you for staying with us and sharing you great experience! We look forward to your next stay.

Online . check . in . was . easy . and . convenient. Service . was . nice, rooms . were . clean, and . the . bed . was . comfortable. Breakfast . was . hot . with . nice . selections. When . We . Return . To . Sterling, Colorado . We . Will . Sure . To . Stay . At . This . Best . Western.

Travis Capraro, Sales at Best Western Sundowner, responded to this review
Michelle, thanks for sharing your wonderful experience! We look forward to your next stay.

Was very nice place to stay and very friendly people. Food was good. Room was good size and bed was very comfortable. Would recommend to all friends and family. Location is great just right off the interstate.

Travis Capraro, Sales at Best Western Sundowner, responded to this review
Thank you for the wonderful review! We look forward to your next trip to Sterling.

Hotel is right off the interstate and easy to find. Downtown isn't far away to go grab a bite to eat, or check out the historic main street. The hotel is right next to a busy truck stop, but not all the rooms face this direction.

Travis Capraro, Sales at Best Western Sundowner, responded to this review
I am delighted that our hotel was so convenient for you! Safe travels

Great front desk service and rooms were exceptionally clean. We will be using this hotel for our family reunion. Food was excellent, pool area very clean. Lots of hotels in the area but this one is the best overall value.

Travis Capraro, Sales at Best Western Sundowner, responded to this review
Thank you for staying with us, we appreciate your kind words and look forward to hosting your family during the reunion!

This is the best hotel I have stayed at in a long time! The price is perfect for the amount of excellence they provide. The rooms are clean and neat, the outside is well kept up, the inside is super appealing and clean. I love food and this is by far the best continental breakfast I have ever had! I would totally stay here again!

Travis Capraro, Sales at Best Western Sundowner, responded to this review
We look forward to seeing you again soon!

Great experience, have a wonderful breakfast provided and wonderful breakfasts area, clean hotel, quiet, internet availability was great, pool area is very nice. Location is nice you don't notice it is a short distance off the highway will stay here again!

Travis Capraro, Sales at Best Western Sundowner, responded to this review
We are grateful you were able to take advantage and enjoy so many of our amenities! We look forward to your next stay. Safe Travels!

This was our second time staying here. Both times we had a nice clean room. We got a room looking over the pool area. Their outdoor pool is really nice. Enjoyed it a lot. Highly recommend staying here.

Travis Capraro, Sales at Best Western Sundowner, responded to this review
We are delighted that you enjoyed your stay and your room overlooking our outdoor pool! We look forward to your third stay with us. Thank you for your review!

The hotel was clean and well-kept with a staff that was courteous, friendly, professional, and knowledgeable. Our room was very clean and comfortable. Breakfast was super nice with a generous selection of items.

Travis Capraro, Sales at Best Western Sundowner, responded to this review
Jules, Thank you for staying with us and for your kind words! We are excited you had such a wonderful stay with us. Safe Travels!

We were in a jam as our car broke down late in the evening and Best Western happen to be across the street. Although the hotel was booked they were able to find us a room and were also able to accommodate us for several more nights while our car was being worked on.

Travis Capraro, Sales at Best Western Sundowner, responded to this review
Hi Maggie, Thank you for sharing your experience! I am ecstatic we were able to accommodate you during that stressful experience. Safe travels on the rest of your journey.

Upon arrival, the exterior of the hotel looks nice and well kept. The interior was very gross and looked like it hadn't been cleaned since the hotel was built. The lobby, stairs, Halls and two bedroom suite stunk to high heaven. I'm a pretty observant guy so when I looked at the window frame, I knew something was odd. Upon further investigation, I noticed the window frame was rotted out and could see very dark rotted wood. Also the indoor pool was shut down so the outdoor pool was the only option for the kids. It was dirty, had dead bugs in it and was pretty dilapidated. Overall, very disappointed in our stay here and definitely do not recommend this hotel to anyone.

Travis Capraro, Sales at Best Western Sundowner, responded to this review
Hello Wilson, Please accept our most sincere apologies as your experience is not acceptable. We would love for you to reach out to our General Manager, Jodi at gm.bwsundowner@gmail.com or by calling the hotel directly at 970-522-6265 so we can have an opportunity to make this up to you. I can assure you that we are better than this review, and we'd love a chance to prove it. We hope to hear from you soon!

Wife and I stayed on way back to Nebraska... location good right off 76. Rooms large but dated. Bed was comfortable though. Staff accommodating. Indoor pool down for maintenance. Had points or room would have been close to $200 per night.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Thank you so much for thinking of us during your travels! We're so happy to hear you had a great stay with us! We're just as bummed when our pool is down, thank you for being patient. We hope to see you again soon next time you're in Sterling.

A pleasure to stay at this hotel where we have stayed numerous times before with pleasant stays The staff were wonderful. The Hotel is an older one and is beginning to show its age. It was very clean and the beds were very comfortable.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
We're so glad to hear you had a great stay with us! We're so sad to see your 2-star review and would love to know more about that. If you wouldn't mind, please reach out to Jody at gm.bwsundowner@gmail.com and let us know how we can improve next time. Please travel safely!

We arrived very late, and had a very easy check in. Having inside and outdoor access to the room made it very easy to get settled in for the evening and to get our breakfast in the morning. They had plenty of options for breakfast. Every thing was clean and well cared for. It was a very pleasant rest during a long car trip.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Long car trips take a lot out of you, we get it. Thanks for choosing to rest your head with the best Happy Traveler! Enjoy your time on the road and we hope to see you again soon down the road!

Located right off the Interstate and close enough to town where we could get dinner and a few items. The property is very nice and attractive looking. The room was very nice. Large enough that we felt very comfortable. Bathroom was set up nicely and the beds were very comfortable. Plenty of parking. Great that coffee was available very early in the morning and that brewas set up so we could have something before we left. There is a lovely pool area we did not use. The balcony off the room was a nice touch. I chose this since it was the first larger town in Colorado and was very pleasantly surprised at how nice it was

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Wow, thanks for making our day! It truly means the world to us that you thought of us during your travels and we couldn't be happier that you enjoyed your stay. Be safe, and come see us again soon!

The front desk was very friendly and helpful. The room rate was very reasonable. The motel room was big and very clean. Room was very comfortable except for thr cigarette smoke smell! If it advertises smoke free it should be smoke free.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Hi Gwen! Thank you so much for your review of your most recent stay - we take our no smoking policy very seriously and would love to know more about your stay. Please reach out to me at a.dalrymple@twc-management.com so I can look into this further. Stay safe!

We stayed here for a Valentines Day Give Away the hotel was offering. So blessed that we won the night. We were so pampered. The night also included dinner from a local restaurant, Parts and Labor and flowers from Cattleya Floral. Both are local place we would recommend.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
We're so happy for you Cheri and we were honored to spoil you on such a special night. Enjoy your time together and thanks for following our journey on social media! Be safe!

Great customer service, friendly staff, all of people are very helpful and generous. The room is very clean, good environment. Very easy and fast check in/out. This hotel met the CDC standard and mask restrictions!

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Yes, we take cleanliness and safety precautions very seriously, thank you so much for the shoutout! We're so glad you had a great stay with us and enjoyed our staff and room! Come see us soon!

Exceptional staff. Extremely clean. Conveniently located! They take pets! Enjoyed our stay! Great attention to detail during COVID and thankful for the extras measures they took. Recommend to anyone looking for a hotel in the area.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Wow, thank you for making our day! We're so excited to hear that you loved our hotel as much as we do! Travel safe and see you soon!

Be careful here! They kept something I left behind and would not return my calls about it. We accidentally left behind a nice jacket, and called them about it a couple hours after check out. They found it in our room that same day and confirmed that to us by phone. They promised to send it to us, but we never saw it again. After not receiving it, we called and emailed several times, and they never returned our calls or our emails about the jacket. When we finally got ahold of management, we were only given excuses. I suspect that after verifying to us that they had it, they found out the value of the jacket and kept it or sold it. Sad!

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Hello Jon and Tina! Please accept our most sincere apologies for the confusion. Our staff has searched high and low for this jacket and it was unfortunately never found; our General Manager, Patricia has tried reaching out to you via phone and responded to an email from you on 12.7.2020. Whenever we ship items left behind by guests, we always provide a tracking number. If you can call or email Patricia with your tracking number that was given to you by our Front Desk Agent, we'd be more than happy to look into this further for you! We're so sorry that the jacket is unable to be located and can assure you we want nothing more than for it to be returned safely to its rightful owner. We hope to hear from you soon!

'Loved this Best Western Hotel. They had a lovely spacious room with 2 queen beds plus room for our dog. They had a very clean room, a buffet breakfast that we could choose the items" to go" back to our rooms or to eat in the car. The Social distancing by the staff of the "Sundowner" was excellent. No one could eat in the breakfast area.. but, they had a full variety of foods. 2 cheese omelets, biscuits, and gravy, yogurt, milk, coffee, muffin, fruit cup, oranges, bananas, too. All was packaged and met CDC standards. Kudo's to them and their staff. Very pleasant.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Thank you so much for making our day! We're so glad you were able to enjoy our socially distanced, modified breakfast! We hope you and your furry family member will come visit us again soon, travel safe!

This would be a great motel if they were more thorough with their cleaning...dust on lamps makes one wonder how clean anything else could be. the people are nice and helpful. breakfast is decent for a motel.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Hi there! Thank you so much for your review, as we take them very seriously. We're sad to see that you found dust on your lamp as we take our cleanliness precautions very seriously, especially now during this worldwide pandemic. We can assure you that our Housekeeping Staff is trained on cleanliness protocols in full, which includes the lamp shades. We also use electrostatic sprayers throughout the entire property to ensure all germs are kicked the the curb. We will be sure to bring this to the attention of all staff to ensure it doesn't happen in the future to you or any other guests. We hope you'll give us another chance to earn your trust next time you're in Sterling!

After driving 15 hours we decided to stay at this Best Western because it was the highest rated hotel for that area. Front desk clerk was wonderful. When we arrived in the room it was full of flies & it looked like it hadn't been vacuumed at all. Found napkins between the wall and top of bed. Sink drain stopper was broken. No fresh fruit at the average breakfast. Not a good experience at all.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Hello Denise - first and foremost, please accept our most sincere apologies as your experience is not commonplace nor acceptable. We are doing all that we can to get rid of those pesky things as we completely understand what a nuisance they are in the entire community. We would love for you to reach out to our General Manager, Patricia, at pjohnson.sundowner@gmail.com or by calling the hotel directly at 970-522-6265 so we can have an opportunity to make this up to you. I can assure you that we are better than this review, and we'd love a chance to prove it. We hope to hear from you soon!

Needed to find a hotel for the night along I-76 and the Best Western Sundowner in Sterling was perfect. Room large and looked recently updated. Very clean. Comfortable bed. Close to the Interstate but far enough away(1/2 mile) so no road noise. I liked the odd but helpful dual access to the room with a door to the hotel corridor but also a back door allowing for easy carrying of luggage in and out of the room from my car.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
We're so glad you enjoyed your time with us as well as the clean, comfy accommodations! We love our location as well and thank you for your kind words. We hope you have a great trip and we hope to see you again in the future. Safe travels!

Loved the hotel's set-up with their different options of rooms. Some had balconies, some had outside entrances, and some faced the pool. And speaking of the pool - there is an outdoor and indoor one. Both are nicely maintained!

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
We're so happy to hear you had a great stay with us Jen! Our outdoor pool is really something special, so we're glad you were able to take advantage of it! We have a room type for everyone, and we're so happy to hear you loved them as well. Enjoy your time on the road, and we hope to see you again in the future!

Arrived very late at night for a brief one night stay on a cross country moving trip. Have stayed in a lot of best westerns but this one was quite disappointing. When we arrived the bathroom was obviously not cleaned well—there was an old razor cap and hair in the shower, dust all over the toilet and counter, and a large lotion handprint on the sink handle. The bed had a few hairs in it and oil marks on the headboard. They advertised a served hot breakfast (for covid reasons) but when we arrived an hour into the breakfast slot, the whole room was dark, no employees in sight (although we had passed a few chatting in the hall) and no hot breakfast. The signs asked us to wait in line for the employee to serve us (so that we wouldn't touch the food prep areas) but no one arrived. We self-served cold bagels and an employee walked in. They hardly greeted us, were not wearing a mask, and did not offer hot breakfast or an explanation as to why the breakfast area was un-manned and there was no hot food. Overall, was very disappointed and would not recommend this particular best western.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Hi Delaney! Thank you for your feedback from your most recent stay with us. We can assure you that our housekeeping staff is trained on spotting these types of issues in all aspects of every room, so we were very shocked to see this review. We apologize immensely for your experience as this is not at all commonplace. Due to COVID-19 restrictions, we are only serving breakfast from 7-9am, so that might explain why our Breakfast Attendant wasn't there yet and we apologize for the miscommunication; we can assure you that we are delighted to serve hot breakfast items each and every morning as we know how important this is to our guests. We would love for you to reach out to our General Manager, Patricia, at pjohnson.sundowner@gmail.com or 970-522-6265 so we can make it right with you during your next stay. We hope to hear from you soon! ^Amanda D., Director of Marketing

It was a bit frustrating to have a truck and boat with another extra car taking up two places and most of the parking lot in front of our unit. We also had to walk over a giant electrical cord that was attached to the side of our door to our room and the boat. We had to walk over the electrical cord. This is a safety issue and I hope management addresses this issue so that it doesn't happen in the future. Onto the room. We chose the room with a hot tub in the room. The hot tub does not have a bath rug and the area is very slick. It appears BW dropped the ball on the design, as the slickness of the tub coupled with a slick floor was not the most fun.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Hi there! Thank you so much for leaving us this detailed review - we can assure you that we will be looking into this right away as we completely understand your concern. As for the bath rug; we know it's a bummer to not have it in the room, but due to COVID-19 restrictions we have removed 'loose' items from each room to protect our guests and staff alike. Next time, be sure to ask our Front Desk Agent and we'd be happy to provide one for you! We are dreaming of the days when we can put them back in the room, but until then, it's our #1 priority to protect you and keep you safe. We hope you understand! Come see us again soon!

Looking for a place to stay in Sterling? Look no further! This hotel hit all items on my checklist: (1) Clean, (2) Comfortable bed, (3) Convenient location, (4) Free Wifi with strong signal, (5) Microwave & fridge in the room, (6) Good water pressure with ample hot water, (7) Good reception cable TV with a bazillion channels, (8) Large room, (9) Quiet, (10) Super friendly staff at main desk and diner. With a one-night stay for approx $100, it was an incredible value. If I ever need to stop in Sterling again, I will stay here in a heartbeat.

Amanda Dalrymple, Marketing at Best Western Sundowner, responded to this review
Wow, thank you so much for you wonderful review Jim! We're so honored that you chose to stay with us during your travels, and took full advantage of all that we have to offer! Enjoy your trip, and we hope to see you again in the future!

The carpet was wet and the room had a terrible odor. The staff at the front desk did not wear masks. The hotel ran out food for breakfast. They had only four bagels and we were the first couple to leave. I was told the weekend was very busy and hardly any food was left for Monday morning. The coffee container was empty and I had to ask the front desk to refill it.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Michael - thank you so much for leaving this review. Although we are terribly sad to see it, we're glad you let us know. First and foremost, we take our staff and guest safety very seriously, especially at times like this. We will be reiterating the importance of masks, gloves and other personal protective equipment to our entire staff in order to keep them (and you) safe. We'd love to make this experience right with you for your next stay, as this is not common at our hotel in any way. Please reach out to Patricia, at pjohnson.sundowner@gmail.com and we'd be happy to help you out on your next visit. We hope to hear from you soon, travel safe!

The beds were so comfy I slept like a baby. The room was clean and it had an ample supply of fluffy towels. The staff was knowledgeable and kind. The out door pool was warm and inviting. Best hotel stay in years.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Is there anything better than the world's most comfy bed and fluffy towels? We think not! In all seriousness, thank you so much for your wonderfully kind review. We're so happy to hear you had a great stay and got to take advantage of our amazing outdoor pool! "Best hotel stay in years" is the best thing we could ever hear. Enjoy your travels, and we hope to see you again soon!

Clean, quiet, great indoor and outdoor pools! Fair breakfast options, appreciated toasted bagel. 200 character minimum for this comment section requested too many . I said what i needed to say in 96 words.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We love your honesty! Thank you so much for your wonderful review, and for loving our pools as much as we do! Our outdoor pool is the perfect spot to soak up summer sunshine! Is there really anything better than a perfectly toasted bagel? We think not. Thanks again, and please stay safe and come see us again soon when you can!

We inadvertently left therapeutic pillows when we checked out. Despite repeated promises to send them to us, at our expense, we have still not received them. We called to check on progress once a week over a five week period. Every time they said they would check and call us back. Not a single call back. No tracking number. No receipt. No pillows.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi! We are so sorry to hear about your pillows, we know what a difference they can make when you're used to a particular kind! We mailed the pillows and receipt to you after receiving your payment information - since the tracking information was on the receipt, we were unable to track it after it left the Post Office. We will be sure to train our staff to keep record of these tracking numbers should the issue arise again, please accept our most sincere apologies. There's nothing worse than leaving behind a beloved item, we totally get it. We also understand that our General Manager, Patricia tried calling you a couple of times after she received your messages, but we're always happy to hear from you again as we'd be thrilled to make this right with you. If it's easier to email rather than call, please email pjohnson.sundowner@gmail.com. We hope to hear from you soon!

The fellow doing the checkin was not particularly speedy, but besides that everyone else we encountered was smiling, joyful, friendly and wanting to help, even the housekeeper in the hallway. Our room had an odor. We opened both doors for a good long while, but the smell was still there. It is ever so slight. Don't know what it is. Old carpet? Mold in the heater / air conditioner? The bathtub floor is incredibly slick. My wife slipped, and although she caught herself there is a bruise. With that experience, rather than risk falling and hurting myself, I opted to skip the shower.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Our staff make our hotel what it is, and that is nothing short of amazing! Thank you for your review. We are definitely going to make sure this was checked on, as nobody wants to encounter that while traveling. Thank you for your honest feedback and rest assured we will be looking into each of your items. Enjoy your travels and we hope to see you again soon!

This is the only place my entire family (60+) will stay when we are in Sterling, which is frequently. Great hotel, terrific staff and just a nice place to be. My family is from Stoneham, Colorado and we have events there frequently, and we always stay at this Best Western in Sterling, it is the best!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you for making us blush, wow! Your review means so much to us and we're honored to be the hotel choice for you and your family! We can't wait to see you all again soon!

recommended by the local pharmacist. very happy with this hotel. great location, quiet, spacious room, recent remodel and update. very happy with this hotel. would recommend to anyone who is traveling to Colorado

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We have to thank your pharmacist! We're so very happy to hear you had a great stay with us and enjoyed your room, our location and the property in general! We hope we can see you again soon; travel safe!

Staff very friendly and helpful. I've stayed at this location several times over the years but the hotel is beginning to look dated. The room was clean and comfortable but the bathroom was very small. The sink is in the main bedroom.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you for your great review! We're so happy to hear that you have stayed with us multiple times and enjoy our wonderfully friendly staff. We will definitely take your comments into consideration as we just went through a major renovation not too long ago. When it comes time to do it again, we will pull this review out of the vault. Thanks again for your patronage and we hope to see you again soon! We'll make sure we have a warm cookie ready for you. Happy trails!

Stayed here on multiple occasions and the staff is awesome. Rooms are clean and well kept. Good breakfast that is staffed in the morning (fruit, ham, eggs, juices etc). Free wifi for those that need it as well..

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
First and foremost, thank you for your patronage Scott! We love having you each time, and are grateful that you continually choose us while staying in Sterling! Thank you for your wonderful compliments in regard to our hot breakfast, our wonderful staff and our wifi! Travel safe and we'll see you soon!

We have stayed here several times, and have never been disappointed. The rooms are large and clean. Customer service is excellent, and we love the breakfasts! Would highly recommend staying at this hotel if you're in the area.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you so much for your patronage Robin, it always means so much to us when we get guests who stay with us regularly! We're so glad you love our hot American breakfast, we're always working to perfect it so if there's every anything you'd like to see added, feel free to let us know! Enjoy your travels, we will see you again next time!

I stayed at this hotel for 2 nights for business. The room was very clean and comfortable. I wasn't sure what to expect as I have only stayed with Best Western once before. I was impressed with the staff and the complementary breakfast. There is no hot tub - which was a bummer - but I really didn't have time to use it anyway. I totally recommend this hotel and will stay again.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We're so happy to hear you loved our hot American breakfast! Thank you for thinking of us during your business travels as we're happy to be your home away from home for a few days! We hope to see you again soon, and please travel safe!

The Best Western Sundowner in Sterling, CO is a nice motel with a decent breakfast. I normally do NOT like motel breakfasts. The room was comfortable and pretty clean. It had a door to the outside so I was able to watch the sunset.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi there GerBear! Thank you for your honest feedback, although we're sad to see your 3-star review score. We're glad we could change your mind on hotel breakfasts and would love to hear more from you on ways to improve! Please feel free to reach out to our General Manager, Jamie at jquint.overlandinn@gmail.com at any time. We couldn't agree more on watching the sunset from your room, there's really nothing like it! Enjoy your travels and we hope to hear from you soon!

My wife my step daughter and myself had a wonderful time each night and each day we are at The Sundowner Best Western in Sterling Colorado we enjoyed the breakfast we enjoyed the pleasant staff we enjoyed the cleanliness of the rooms we enjoyed everything about this Best Western it's an oasis in this town of Sterling Colorado thank you Best Western!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Your headline made us blush! Thank you so much and we enjoyed having you just as much as you enjoyed staying! Tell your wife and step-daughter hello, and we look forward to seeing you again soon! Happy trails!

I have stayed here multiple times and it's usually great but this stay was a little disappointing. My room was pretty small the smallest I've had there and I workout in my room which was a little tight. There was trash on the floor in my room on the first day and hairs in the bathtub also on the first day. The breakfast is usually decent but this time the eggs were very dry not really edible and they usually have oatmeal but didn't the first morning and my coffee was full of coffee grounds. This hotel is usually very good so I'm hoping it was just a one time thing where they were just off because I stay here for work and would like to keep staying here.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you for filling us in on your most recent stay (and thank you for your patronage during all of your work trips)! We will definitely be looking into this right away to ensure your experience doesn't happen again. We work very hard on our breakfast, so we were disappointed to read your review but thankful you let us know. We hope to see you again so we can prove this was a one-time experience. Thanks again!

Impressed with the efficient check-in, the staff and the room was lovely. Took full advantage of jacuzzi tub to relax and destress after hundreds of miles of driving. Even though I was on the first floor and there was someone staying above me this hotel was extremely quiet.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We're so glad to hear it, thank you! There's nothing quite like a hot tub soak after an extremely long day of traveling (we've been there), so we're happy you got to take advantage of it! Happy travels, and we hope to see you again soon!

Lots of problems however the front desk person was helpful. Problems include hard to access the internet, a broken door lock mechanism, an odor in the room, a very loud AC unit and lots of BUGS in the room. The continental breakfast looked so bad we didn't want to even try anything.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We're glad to hear our Front Desk Agent was helpful, but we're sad to see that you had so many issues. We'd love to know a detailed account of your stay so we can both correct it going forward, and make it right with you. Please reach out to our General Manager, Jamie, at jquint.overlandinn@gmail.com and let her know about your stay. We hope to hear from you soon!

The handicap room had dog hair in a clump on the floor. The AC rattled every time it went on. Resident had a dog tied up outside that barked into the night. Had to call the front desk. Not enjoyable, We have had much better stays in the past. We come through at least twice a year. Will be looking for a different route in the future.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Your review makes us sad to read, but we are thankful that you let us know about your most recent stay. There is no excuse for pesky dog hair being in your room and we wholeheartedly apologize. We will be taking this to our housekeeping team right away. We've already sent maintenance to fix your A/C and can assure you that it was taken care of, again, thank you for bringing it to our attention. We hope you'll give us another chance next time you're in Sterling, and we hope to see you drive the same route as well. Drive safe!

We have stayed at this hotel twice now for an over night stay. Their king room is awesome, large room, clean property and comfortable bed. Easy outdoor or indoor access. Convenient off the highway location. We will stay again!!!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you infiniechris! That means so much to us, and we're so happy to hear you had a great stay with us in our king room! Travel safe, and we'll see you down the road!

I have stayed at this hotel several times over the years, as I have family in Sterling. This time I was rather disappointed in my experience overall. First, the room I was given was not what I was expecting-we were staying three weekday nights and were given an upstairs room without a patio, and I thought I booked a room with a sofa, which they do have, but they refused to move us to a room more to my liking, for the reason that the hotel was fully booked. These were weekdays (M-TH) in a small town, and the hotel parking lot wasn't anywhere near full any night; the hotel really didn't seem booked in any way. Even at breakfast few people were there; the claim that the hotel was booked seems very suspect. We had to carry up all of our luggage up the stairs to a second floor room when I saw lots of open drapes and dark rooms in first-floor rooms when we arrived back late evening-why couldn't we have a first floor room? We arrived right around check in time on a Monday, it's not that we arrived late. After the first night we left the room at 11am-and our room was never made up that day. We arrived back at the hotel late evening and asked for fresh towels and told the front desk ladies that the room was never made up-so the front desk lady says "well did you have your do not disturb up?" I tell her of course not-I took it down when we left at 11am. She said "well if you had it up before that, then they probably marked your room as do not disturb, and didn't make it up." No apology for the room not being made up-she pretty much blamed me for it. So, apparently you can't have the do not disturb on AT ALL if you want your room cleaned? Shouldn't the maid check again? It's not like 11am is very late to leave the room for the day, and we were gone until at least 9pm. Then, we went to the outdoor pool one night. The pool lights weren't on, and we asked the front desk to turn them on. They told us that they were "broken" and they were "working on it." Well, an hour or so later the maintenance guy comes and opens a shed and turns on the lights. They weren't broken???? So weird. Plus, what looks like a hot tub next to the outdoor pool in pictures is just a 1-foot deep kiddie pool, not a hot tub. Honestly lots of family warned me that this hotel had gone downhill, but I didn't listen because I remembered staying in it over the years, and remember it being nice. Next time, I'm staying at the Holiday Inn Express which is literally right across the street-it is newer and has an actual hot tub, and hopefully better service.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hello CinnamonToastGirl - please accept our most sincere apologies for your most recent stay. This is not something we are proud of, nor something that is common at our hotel. We were mortified to read your review, but are thankful that you brought it to our attention. We will be working with our staff and using your review as an example. We'd love to make this right with you. Since you've stayed with us before, you know that we are better than this. Please reach out to me directly at a.dalrymple@twc-management.com so I can get to the bottom of this, and hopefully gain your patronage once more. I look forward to hearing from you soon!

I use this hotel for business travel everytime I'm in sterling. Right off the highway, very clean rooms and amenities, breakfast until 10am. Very short drive to restaurants and one of my favorite breweries, parts and labor.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Firstly, thank you so much for your patronage, it really means a lot to us! We're glad you continually choose us and have great stays. We look forward to seeing you again soon!

My one night stopover was pleasant, my room request was met with first floor room and patio door to my car parking spot. Quiet, well-appointed and clean room met all my needs. I appreciate that it is pet friendly.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you Diane! We appreciate you taking the time to leave us this wonderful review! We love being a pet-friendly hotel in Sterling, and we're happy to hear you loved your room as well! Enjoy your travels and come see us again!

I highly recommend staying here. The beds were comfortable, the room was clean, fresh smelling, and well-maintained. The breakfast bar has everything! Hot food, a waffle maker, cereal, yogurt, good coffee, and more. It was always full and one of the best I ever had as far as choice and quality. The staff was very friendly and courteous.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Your recommendation means the world to us, thank you! We're happy to hear you liked your bed, the room, our breakfast and our staff! Enjoy your travels and come see us again soon!

clean and big room. Quiet through the night for a good night sleep. Definitely one of the better hotels in the area and conveniently located so getting back on the freeway home was super easy. Friendly staff

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you so much! We love our location for the easy access on/off the Interstate as well! We're so glad you had a great night's sleep in your nice big room! Enjoy your travels and we hope to see you again soon!

We've stayed here before and liked the place. Not so much anymore. Location is good, although the road it's on is noisy. It's also rather worn and dated. And what's up with Best Western's deal where they match the status of other hotel chains? I'm gold level with Hilton, and BW gave me diamond status. Ok...that got me a granola bar and bag of caramel corn. But the online “preregistration” I filled out with my room preferences was totally ignored. Musty room, lower floor, with an outside entrance of the older hotel wing, facing the highway. So much for requesting the top floor, away from traffic, elevator and vending. Breakfast was typically mediocre. There's a pretty nice comparably priced Holiday Inn across the street that appears to be a better option. We'll likely go there next time.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Blandboy, we were disappointed to read your title (it stings) and even more sad to read your review as we are much better than your experience. We do offer a Status Match, No Catch program that matches your elite status at another hotel brand which is great! The main benefit here is earning more points at every one of your stays and we're glad you were able to take advantage of it! We're sorry to hear that your pre-arrival registration was not responded to, as this is an important piece of information that we take very seriously to accommodate our guests. We will be discussing this with staff to ensure it never happens again to you or anyone else, please accept our apologies for this oversight. We really hope you'll give us another chance next time you're in Sterling, we would like to to make it right.

Very comfortable and quiet- great bed. Staff helpful and friendly- helped me to resolve an internet issue. Breakfast was fine, but construction outside was loud and annoying. Easy to get to and easy check in.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you so much! We appreciate your kind and honest review about your most recent stay with us. We're so happy to hear you loved your bed, our staff, our breakfast and our accessibility! Happy travels!

After a long drive to Colorado we stayed at the Best Western. We had a beautiful room! They had a really nice pool area and patio. It sits next to a museum and there is a gas station across the street. It's conveniently located off the interstate but you could not hear the car noise. We will definitely stay there again if we are out that way.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Isn't our pool area the perfect spot to cool off in the summer heat? Thank you so much for taking the time to leave us such an awesome review! We're so thrilled that you loved your stay as much as we loved having you! Enjoy your travels!

This was highly rated as it had patio doors for lighting and the best pool I have visited. The outdoor pool was heated, clean and fun to swim in. Besides, we had it to ourselves and the sun was shining. Made our stay memorable.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you so much frankd803! We're so glad you loved our outdoor pool as much as we do, it's the perfect place to cool off in the summer time! Thank you for taking the time to leave us this review and we're glad we could make your Colorado Vacation more memorable. Safe travels!

All the staff were very friendly and helpful. Clean property, clean rooms. Breakfast was fresh & constantly kept filled. I really appreciated the large parking in the back for our truck & camper. There's a nice picnic area in the back. Indoor pool as well as outdoor pool.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you for your wonderful review! We're so happy to hear you enjoyed our staff, your room, our breakfast, the parking, the pools, and Sundowner Park (oh my)! We hope you have an amazing adventure ahead of you, and thanks for thinking of us along the way!

Not an overall bad hotel, but way to expensive for the location, Only thing we like about the property was Krista, she was very knowledgeable and made the stay more comforting about the area and what is good to eat and drink!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi there! We are very sad to see your 1-star review as we strive to keep our rates very competitive in the market and consider ourselves a 5-star experience. The best way to save some cash? Sign up for Best Western Rewards and you'll automatically receive a 10% discount every time! We're happy to know that you loved Krista as much as we do, she's wonderful! We hope you will give us another chance (with your rewards!) next time you're in Sterling!

This is a very clean hotel with all updated rooms and powerful air conditioners in the room. Check in was super easy, rooms are easily accessible and beds are super comfortable. There were 2 nice pools though I didn't swim they looked good. The breakfast is excellent it's a full hot breakfast and they keep the food full and hot! Great place to stay and a little cheaper than the most expensive hotel in Sterling with no compromise on quality!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Wow, thank you so much for leaving this wonderful review! Powerful air conditioners are pretty important in the summer heat, and we're glad you enjoyed them! Our outdoor pools are perfect for the hot days as well, be sure to bring your floaties next time! See you soon!

Upon arriving, the front desk young lady was the most welcoming and friendly person ever! We stayed with our black lab. Our first floor room had a door that opened to the parking lot and another to the interior of the hotel; so convenient! Our beds were extremely comfortable. Hotel is located next to a pioneer museum and there's a recreational area close. And, adjacent to the hotel is a lovely wooded grassy picnic area. It was obvious the owners and staff work very hard to provide a most excellent experience for those of us staying at their hotel!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Wow, thank you so much Joan! We appreciate your review, and we appreciate you and your lab staying with us! We're so glad you enjoyed your room, our location, the beds, and Sundowner Park. We work hard to make our entire property perfect for our guests! Come see us again soon, happy trails!

Thisi was just an overnight stay after visting family in town. Price was great. Room was spacious and odor free. The front desk staff were very friendly. The eating area for breakfast had plenty of room and was very modern in decor. Don't be fooled by the "older" appearence of the hotel exterior. Room decor was modern and very clean. Bed was very comfortable. Night stands lamps that had plugs for cell phone/laptop charging. I mention this because I have stayed at much more expensve hotels that had no plugs next to the beds.I loved the first floor rooms that had an entry way that led directly to the parking lot. Lastly, our hotel stay was quiet even with a truck stop across the street.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We're so glad you were able to spend some time with your family and have a great experience here with us too! We truly believe it's the little things that our guests love (we couldn't agree more about the plugs next to the beds!). Come see us again soon, we'll be sure to have a warm cookie ready! Happy trails!

The reception area was clean and inviting, and the receptionist was helpful. We have a small dog, and we were assigned a room on the street level and found a nice little park to walk the dog next to the motel. The room was clean and comfortable and had plenty of outlets for devices. The room had two doors - one to the street and one to the facility.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Susan! Thank you so much for your wonderful review! We appreciate you taking the time to leave it! We're so glad that you had a great stay with us and enjoyed our staff, your room, and Sundowner Park (one of our favorite outdoor spaces)! Enjoy your travels, and we hope to see you again soon!

After a rough road from Las Vegas through Vail, we settled in this place for the night. Easy on/off Interstate 76. Friendly staff and clean , quiet and roomy room. Lovely king size bed and quiet heating/cooling system ( important for a light sleeper!). Wonderful breakfast and simple checkout.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you so much for your wonderful review QueenBee (we love your handle, by the way)! We're so glad we could be the place to rest after a long day of travel. We hope you have a great rest-of-your-trip and we hope to see you again in the future! Happy trails!

From check in to amenities request this hotel staff cares about your comfort. Delicious breakfast with wide range of fresh hot dishes. Fully outfitted workout room. Outdoor pool and spa are large and nicely landscaped. After a long drive the indoor pool is just what I need.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Wow, thank you so much for your wonderful review! We couldn't appreciate you any more than we do. We're so glad you enjoyed your stay with us and we're thrilled that our pool was just what you needed after a long day of travel! Happy trails and we hope to see you again soon!

I always stay at the Best Western when traveling through Sterling. Its an immaculately clean and beautiful facility, the staff is friendly and helpful and the breakfast is great--keep up the good work !

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Wow, thank you so much! It always makes our day to read reviews like this one! We're so glad you enjoyed your stay with us and we're equally as thrilled that you keep coming back - we're pretty fond of you too! Travel safe!

We loved our winter get away. We needed a pet friendly room and this hotel fit that requirement. Two doors one to outside and one to the hall. A nice little picnic park next to it. Full breakfast Nice

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you Joyce! We're so glad you and your furry family member enjoyed your winter getaway with us! Travel safe and come see us again soon!

We checked in around 9:00pm and left @ 10:30pm It was so noisy. The gentleman in the room next to us was playing a video game. I could go into the language he used but this is a family friendly site. The people across the hall were having a party and as loud as they were I felt like I was at the party. We contacted the front desk I believe his name was Andy. He was very professional and said he could relocate us but couldn't guarantee it would be any quieter. We decided just to leave and consider it a learning experience.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Penny - first and foremost, thank you for letting us know about your experience. We are sad to see this and understand how this would be a nuisance. We are beyond sad that you left and want to make it up to you. We want your next stay to be just right. Please reach out to our General Manager, Krista, at kpeterson.sundowner@gmail.com so we can help remedy the issue. We hope to see you soon, and again, please accept our apologies.

I have stayed at this BW hotel, off and on, for the last two years and the experience is great!!! In fact, I will be back there in another week for a couple of days! Staff is always smiling, and as a regular guest, they remember my name when greeting me! You can/t beat that!!! Thank you!!!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you for your patronage! We love having you as a guest (and as a friend)! We look forward to seeing you in a couple of days - we'll make sure to have the cookies warm! Safe travels!

I was taking my daughter out to Grand Junction from Wisconsin and we are very happy we picked this Best Western. Great room with outside patio...it was 56 degrees in mid-December and we sat outside for the afternoon. Beautiful exercise room with nice views. Good range of equipment...not just a couple of broken down treadmills. Great large and fluffy towels. Breakfast was exceptional. They had green chile stew, biscuits and gravy, eggs, sausage, etc. I went back for a bowl of the chile stew by itself. This after dumping it all over my first breakfast. I'd go back just for that stuff!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We couldn't agree more about our green chili Eric, it's one of our favorites! We're so glad you and your daughter enjoyed your stay with us and took advantage of the beautiful weather. Thank you for this wonderful review, and we hope you have fun in Grand Junction! Happy travels!

Good clean room, friendly staff, breakfast better than most we have seen, cookies in evening was great, staff was ready to help, ran into an odd problem there was two of us checking in that night and the other person was the only reservation they had, had reserved room through aarp and they had not forwarded ours, young lady at front desk took care of the problem and even found me a lower room rate

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We're so glad you had a great stay with us Gary! Thanks so much for this wonderful review (aren't the cookies great?). Our staff does a great job correcting the occasional issue that arises, and we're glad to hear this was the case for you. Enjoy your travels, and we hope to see you again soon!

We don't usually find our travels have us stay in eastern Colorado off of I-76. Our research pointed to the Sundowner. We were satisfied with our quiet stay at this older and well maintained property. The room was pleasant, quiet. It was easy access to the interstate. It was quiet there in part due to mid-week travel in November with decent but coolish weather. The attendant pointed us to dinner in the western part of town (The Grill at River City) which included a discount card for dinner! Bed was comfortable; but breakfast was just so so. There was no elevator to the second floor.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi there! Thank you so much for taking the time to leave us this wonderful review. We're thrilled that you chose us here at the Sundowner for your stay in Sterling! Travel safe and come see us again soon!

This was a great place to stay, front desk women very pleasant and helpful about eating places in the town. Breakfast was good with a decent selection. Rooms very clean the hotel smells very clean when you enter, windows and yard all very well maintained great place to stay, comfy beds nice soft towels and good pillows. Thank-you to the staff for taking such pride in maintaining where you work. When passing through again will definitely stop.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
You are more than welcome Kay, thank YOU for staying with us and leaving this wonderful review. We're so glad you enjoyed our staff (they're great, aren't they?), our breakfast, rooms, pillows, beds, and Sundowner Park! We look forward to seeing you again soon, enjoy your travels!

We are heading home after a cross country trip. We have stayed in nearly 7 hotels. 2 were BW, which is now becoming my favorite choice. Our room had a outside patio by the pool and perfect for those with pets. The grounds are beautiful, rooms immaculate and comfortable. Breakfast was great! Fresh baked quiche made my morning, thank you! Thank you for being pet friendly, she loved the biscuit! We would definitely stay here again.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
There are no words to explain the excitement we feel when guests who weren't crazy about Best Western's in the past start making them their top choice; thank you for letting us know this Kim! This brand has come a long way, and we're all so excited about the future of "Today's Best Western"! Thanks for bringing your furry family member along with you, and we hope you're loving your cross country journey! Until next time!

The BW was just right. Clean, quiet, close to things, and very friendly. The beds were good, the shower water nice and hot. Clean and quiet andcomfortable. I'm trying to get to my 200 characters. Just great.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We think you're just right too, Elizabeth! Thank you! We hope you'll come see us during any upcoming travel; drive safely. Happy trails!

This hotel was as nice as the Plus hotels we have stayed in. Our room was clean, spacious and nicely decorated. The breakfast was great, especially the coffee! We liked that we could park right outside our door and use key access directly into our room. We also liked that the breakfast room was in the middle of the hotel instead "miles" away at the front lobby.

We had a large room with two queen beds and a balcony. We always enjoy a room that has a refrigerator and microwave in the room, as our room here did. We liked the breakfast in the morning - biscuits, gravy, sausage, eggs, spicy fried potatoes, canadian bacon - it was all good. Didn't have a chance to check out the pool area on this trip. It is a two story motel and doesn't have an elevator but that is not a problem with us at all.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Could there be anything more relaxing than a balcony on a warm fall day? Thank you for your review, it means a lot to us! We're so glad you enjoyed our amenities (and especially the breakfast)! We hope you'll get to enjoy the pool on your next visit! Cheers!

Previously reviewed this property favorably and I would not change anything I wrote. Back again in 2018 Kudos to Randy for fixing a invoicing problem. We will come thru in Sept on the way home. Plenty of parking for large rig. Great property located close to I-76 exit. Friendly, helpful staff. Clean relaxing rooms at value. Complete breakfast. We had business at the county fair grounds and it is easy to access the grounds from here. It does not have an elevator if you get a 2nd floor room. A problem for some might be the fact that a second floor room has no elevator service.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We're so glad to hear it Al! We're always so grateful that you choose to stay with us when you're in town for business! Randy is great, isn't he? Thanks for giving him a shoutout, we'd love to pass this along to him. Travel safe, and we will see you again soon!

We stayed in a king room overlooking the outside pool. It had plenty of room, nice balcony and a very comfortable bed. We had lots of family there for a reunion of sorts and it was a great place to keep everyone happy with both indoor & outdoor pools plus a large breakfast area we all hung out in during a rare downpour. It is right next to a very interesting historical museum that you do not want to miss. It is right off the freeway a block or so but no road noise whatsoever. Very accommodating place, but honestly the price was higher than it should be. Possibly due to no competition in the area. I must say there are two beautiful large lakes in the area within 10 miles that are worth the drive considering you are in the middle of what looks like a desert all around Sterling.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you for your review! We hope you had a great time at your reunion and we're so glad you enjoyed your time with us. The Overland Trail Museum next door is a huge hit with our guests, so we're very glad you took advantage of it. We definitely try to stay competitive in our market as far as rates go. Be sure to sign up for Best Western Rewards and get a 10% discount every time you stay with us! Cheers!

Great hotel! Everyone on staff is friendly. Room spacious and comfortable with a balcony over the pool . The pool area is absolutely fantastic!! It is outdoors and very large with a little island in the middle of the large pool and a separate jacuzzi area, all surrounded by lovely greenery. Just a gem! Add to that a large breakfast area for the complimentary breakfast and a great fitness room. One could not ask for more. One tip: hotel does not have an elevator, so if that is an issue, be sure to reserve a room on the first floor.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Your review made our weekend, Rachel! Thank you! We're so glad you enjoyed your room and balcony! The pool area is wonderful isn't it? It's a real treat in the summer time! Our kiddie pool is great for the little ones to enjoy as well and our park is just beautiful! Thank you so much for thinking of us along your journey and we hope to see you again soon!

My family and I stayed here while in Sterling for a wedding, we absolutely loved our room, the pool, the service, the breakfast, everything! :) Great place! If we are in town again we will always stay here.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We hope you enjoyed the wedding festivities and we're so glad you enjoyed your stay with us! It means a lot that you will continue to stay with us while in Sterling. Cheers!

On arrival, desk person was helpful in resolving an issue (our fault), he was patient and accommodating. Smaller lobby, but it works. Stairs to second floor room, but not a problem. Rooms clean, comfortable bed. Bathroom a little small. Laundry room with two washers and dryers (stayed at a Hampton last night that surprisingly had no laundry facility). Friendly staff, reasonably priced for area and what you get. Top of list if I have to stay in Sterling area again.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks for your wonderful comments in regard to your Front Desk Agent (we will be sure to pass them along), your room, bed, and laundry facilities! We have many different room types, including some with larger bathrooms! Just be sure to request it at check-in during your next stay. We look forward to seeing you again, travel safe!

Back again in 2018 Kudos to Randy for fixing a invoicing problem. We will come thru in Sept on the way home. Plenty of parking for large rigs. Great property located close to I-76 exit. Friendly, helpful staff. Clean relaxing rooms at value. Complete breakfast. We had business at the county fair grounds and it is easy to access the grounds from here.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Randy is great isn't he? Thank you for your comments, we will pass them along! We look forward to seeing you in September, we'll be sure to keep the breakfast hot and the cookies warm. Travel safe!

Great accommodations and very friendly staff. Make it a stop on your travels. Rooms were clean and furnished nicely. Nice pool area, felt welcomed. Manager made a point to let her know if we needed anything else to make our stay more comfortable. Nice!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We strive to make every guest feel like family, and we're really glad you felt that way upon arrival. Our General Manager, Krista, is a treat and truly delights everyone that walks through her door. Thank you for your wonderful review, and please come see us again when travel brings you through Sterling! Cheers!

Nice Motel. Recommendations for dinner were great... Room was quiet, which for our trip of staying in 9 motels in 10 days, 1/2 had unnecessary noise from either an off balanced fan, or a noisy refrigerator.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
A quiet hotel room really does the body good and it sounds like you could have used a great night of sleep after a long few days of travel! Thanks for staying with us and taking our dinner recommendation - safe travels!

Great customer service. Check in clerk was friendly and knowledgeable. Exercise room was state of the art and lots of amenities. Hotel was conveniently located and I loved the two entrances on the first floor.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you! Your comments mean the world to us and we thank you for staying with us while in Sterling! Happy trails!

Overall a great place to stay. Could use a few modern upgrades but I would stay again. If you stay, make sure you ask to meet Blythe, she will make your stay a happy one. Best hotel in the area by far.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you Michael, we more than appreciate this kind review! Travel safe!

We randomly picked this hotel on a road trip. It is convenient to the interstate. Deanna greeted us with a welcoming smile which was much needed after a long day of travel. Our room location request was granted quickly and check-in was a breeze. The room was large enough for a family of 4. The room was clean and the linens were fresh and crisp. The beds were comfortable and the shower had good pressure. The hotel is conveniently located next to a gas station with all the food & beverages we needed for an overnight stay. Other restaurants were located about 5 minutes away. I would highly recommend this hotel for an overnight stay while in the Sterling area.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Random is so fun, thanks for picking us! We're so glad that you had a smooth check-in and a smile; hopefully you got to enjoy a cookie too! We really appreciate your recommendation and hope you'll come see us again. Travel safely!

Hotel gave away our reserved suite and initially tried to give us a single room with less sleeping capacity. They then added another room to make up sleeping capacity and assured us the two rooms would be given at the price of the original suite. They then tried to charge us additional for the second room at time of checkout. Will check credit card statement closely!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi there, thank you for reviewing your most recent stay with us. We are glad that we got everything worked out before your departure, and that you were able to speak to our General Manager, Krista to get the issue resolved quickly and efficiently with copies of your statement. We appreciate your patience on this matter and can assure you that this does not happen often. We hope you'll give our suite another chance during your next trip to Sterling! Happy trails!

We have stayed at the Best Western Sindowner several times in route to Colorado. Easy to get to off the interstate. Friendly staff, comfortable beds, good breakfast and very clean. This time we received a thank you for staying with us bag with snacks and a couple of waters. Nice touch.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks Karen, this review means a lot to us. We're so thankful that you continually choose us when you're coming through town, and our goodie bag is a small way to thank you for your patronage. We look forward to seeing you again, travel safely!

Every thing was very clean and seemed In fresh repair. Beds were comfortable and pillows were comfortable. Free breakfast was plentiful and we got our best price by booking directly with Best Western. Staff was very pleasant and the balcony on the 2nd floor rooms was a real treat.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
You're right Colleen, your best bet is to book directly through us! Thanks for the shoutout on our beds, pillows, breakfast, price, staff and rooms! You made our week! Come see us again soon, we'll keep the cookies warm.

If you want excellent customer service with friendly staff, a clean hotel & room with a great complimentary breakfast, I highly recommend this hotel. I usually stay at a different chain of hotel, however, I have now found a chain that exceeds my expectations!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Your recommendation means the world to us, thanks Nicole! We strive to make every guest feel like family and we're glad you loved our staff, your room and breakfast! Happy trails!

Large comfortable room with great beds and breakfast. Staff was amazing when our plans had to change. Cookie at check in, newspapers at front desk and coffee or tea always in the lobby as well is in your room.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Patricia! It looks like you had a wonderful stay with us and enjoyed your room, breakfast, staff and cookies! Would you consider changing your one-star rating to a five-star to reflect it? We would appreciate it immensely! Thank you for staying with us and we look forward to seeing you again soon!

We had to stay at this hotel due to road closures from weather. We could not have been happier. Great rooms, rates, and staff. The fact they accept dogs was wonderful. Everyone was thoughtful and helpful. We had a hot-tub suite - and it was fantastic. Just what we needed to relax and make the best of our unplanned evening in Sterling CO. Thanks to everyone for their help.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We understand road closures can be frustrating, but thank you for getting off the road and staying with us along the way. We love having our four-legged friends with us, and we appreciate your comments about our staff, rooms and rates! We hope to see you again when your travels bring you through Sterling (hopefully not during a blizzard). Happy trails Carol!

If you have a dog, this is hands down the hotel for you! Wonderful staff, clean room, good breakfast options. Our room had a back door so we could easily take our dog to the little park area they had with big trees, and plenty of room to throw the ball for our dog. No busy street where we had to worry.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We love getting visits from our four-legged friends, and yours is no exception! Thanks for bringing him along. We're so glad you had a great room, breakfast and easy access to the park. Thank you for staying with us, and we hope to see you again in the future!

Pleasant surprise in Sterling, CO at this lovely Best Western. Right off the highway but close to downtown for great restaurants. Love the “drive-up” right to your own room. Great for unloading and for taking our small dog out for walks. Yes, very pet friendly as well! Very clean. Staff friendly and helpful. Highly recommend.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks so much JM! Our location is pretty great and being able to drive up to your room is a huge plus! Thanks for your wonderful review! We're glad your furry small friend was able to come along for the trip as well. We hope to see you again soon!

We have stayed here several times over the years and think they have done a nice job of updating the hotel. It is a very good location to the interstate for travelers and we found the front desk staff to be very helpful.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Corinne! We definitely owe some kudos to our owners, who make sure our hotel is always updated and up-to-par with the current times. Thank you for recognizing our updates and we look forward to seeing you for another stay. Happy trails!

Our room was clean, and also had a little balcony off the second floor we could enjoy the sunshine in the afternoon. The breakfast area was spacious and also had a nice variety for a continental breakfast. Would stay there again!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
The world always looks a little better from the balcony! Thank you for your review BuffaloBug! We'll see you again soon!

This hotel is very nice and clean. The bed was very comfortable. There is a pool to relax in too! The front desk agent was extremely kind and helpful. If you are looking for a decent and quiet roadside inn, look no further!!!! I highly recommend this hotel.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you for your recommendation Kerri! We're so glad you had a great stay with us and look forward to your return. Safe travels!

Traveling 2 weeks every month I meet a lot of hotel employees and experience many different properties. This Sterling property never fails as the most comfortable trip. King rooms are spacious, modern and complete with everything you will need. Staff is best part of the stay. They know the area and can direct you to a wide variety of restaurants, activities and seasonal events special to the surrounding area. Always go above and beyond!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for taking the time to write a review regarding you recent stay in Sterling, eiketre18. I am so glad we provide you with your most comfortable stop, it is our goal to provide a clean and comfortable stay to all our guests. I am so glad you receive great customer service from our staff, each staff member here likes to form friendly relationships with our guests. We look forward to any future visits you have with us in Sterling. Sincerely, Krista Peterson

Its OK. Right near the exit for may off and easy on in the morning so.. convenient. I wasn't too impressed though with the accommodations and will try the Holiday Inn across the street. Unimpressed with the breakfast.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for taking the time to write a review about your stay at the Best Western in Sterling. I would like to apologize for your experience, as it is our goal to go above and beyond for all our guests. I am sorry you did not enjoy breakfast, as we try to provide a large selection in order to meet all our guests breakfast needs. I hope you will give us another chance to exceed your expectations. Sincerely, Krista Peterson

Great service. Everyone was very nice. Sevice was great. Staff was helpful and really liked how I was treated. I will be returning. The room was very clean and it was very relaxed. Anyone that comes to this hotel will love it.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I appreciate you taking the time to write a review, 901diamond. I am so glad you received great service, our goal is to provide superior customer service, by anticipating our guests needs. I am glad you were able to relax, as traveling can be very tiresome. We look forward to any future stays you have at our property. Sincerely, Krista Peterson

I was warmly greeted when I walked in the building and every staff member was excellent at keeping me feeling welcome. It is an older building that has been maintained beautifully. STAY HERE!! It's not worth forking out an arm and leg just to stay in the "new" hotel across the street. The rooms are just as clean (if not cleaner) than across the street and the service you recieve is unmatched!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for the wonderful review and taking the time to write one, dianesl6391VA. I am so glad you enjoyed your stay. We are blessed to have owners that really care about maintaining their property. We have just recently finished renovating the whole hotel. I am so excited for any future stays you have at our property. Sincerely, Krista Peterson

We stayed at this location due to a volleyball tournament. It was clean, comfy beds and the room was better than expected. I would stay here again. We were impressed with the breakfast room and the vast selection of items.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review about your recent stay, Bridgett L. I am pleased to see that you enjoyed the beds and your room. We like to provide our guests with an assortment of breakfast choices, that way everyone eats before heading out. We hope to see you again in the future. Sincerely, Krista Peterson

The room was great. Although initially I was a little concerned about the exterior door to the room, it came in very handy and we enjoyed having the option. Breakfast was really good. The green chili was great!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, Michael. Thank you for taking the time to review your recent stay. Our green chili definitely adds some great flavor to our breakfast bar. Our outside entrances are very convenient for our guests, so I am glad you were able to enjoy them. We look forward to any future stays at our property. Sincerely, Krista Peterson

This Hotel was a great place to stay! It was very clean and nice and the staff was friendly and helpful. The food in the morning was good, amenities were user friendly and nice. A great place to spend the night!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review regarding your recent stay. We are so pleased to see that you enjoyed your stay with us. We work hard to provide a great all around experience for all our guests, from superior customer service to a great breakfast. We hope you will come stay with us again when you are traveling through the Sterling area. Sincerely, Krista Peterson

The staff was extremely knowledgable in regard to weather reports as we had questions about the driving conditions. They were very helpful with our late arrival and need for assistance with bags. We were given extra blankets without a fuss. Breakfast was great.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our hotel, Jo A. We work hard to anticipate our guests needs, so we like to be informed of the weather and road conditions. I am glad you received assistance with your bags and an extra blanket. We hope you will come stay with us again in the future. Sincerely, Krista Peterson

The off season prices are excellent and everyone was very helpful and nice. Breakfast was great and it was easy checking in. The hotel is right next door to the museum. The kids enjoyed the pool. We had a great time.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review about your recent stay, 602susanf. We are so glad to hear you enjoyed the pool as well as the museum. Our breakfast has many different options, to provide something for all our guests. We hope you will stay with us in the future. Sincerely, Krista Peterson

Although the hotel is older it is well maintained and clean. Beds are comfortable and rooms and lobby have modern decor. Breakfast area is clean, well maintainedand. Breakfast buffet has a great variety for adults and children.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay in Sterling, Louise R. Our whole hotel has been remodeled since 2013, and our owners are always looking for was to keep it updated. We like to provide different options for breakfast, so all our guests can find something they like. We hope you will come and stay with us again in the future. Sincerely, Krista Peterson

Very good clean good parking poor value for price if you need a place to sleep close to highway this would be fine my rating is based on no offering of food you had to go down the road all that was offered was coffee.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you so much for taking the time to review our hotel! We're sad you thought this was a poor value for the price as we stay competitive in our markets and believe we offer the best hospitality and amenities in town. We'd love to hear more of your thoughts on this so please feel free to give our General Manager, Krista, a call at any time as we always want out guests to feel they are getting the best bang for their buck. Next time you're with us, be sure to ask for a list of restaurants that deliver, we'd love to get you the hook up for food! Safe travels!

Hotel is in a great location and had a great experience there. Room was clean and the bed was very comfy. The breakfast buffet was well stocked and the food tasted fresh. Showers had plenty of water pressure.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We're so glad to hear that you had a great stay with us! Thanks for taking the time to review our hotel, staff, rooms and breakfast! We look forward to seeing you again when you travel through Sterling. Happy trails!

Best Western properties have been dependable for me and I made reservations through the app while traveling through Nebraska. I make the trip fairly often; visiting friends or skiing, and tend to drive until I feel tired. The hotel was easy to access, just off of Hwy 76. Arriving around 11pm, I was happy with an easy check in, along with a bottle of water. My room and bath were both large and the room had a refrigerator and microwave. Because of my arrival time my room was close to the lobby and there was some noise. I was so tired it didn't bother me for long. Heading out early, the staff was cheerful and helpful. Not a long stay but it got the job done- rested and ready to drive.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Isn't the app great? We love it as well! Thanks for choosing to stay with us and we're so glad you had a pleasant experience! Enjoy your early drive time and we hope to see you again soon!

The property was decent looking from the exterior, however we had ants in our room and a looooow pressure shower. It is a stark contrast to other Best Western premium properties. Proprietor was pleasant, but compensation for bugs and skip a shower would not get us to return.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you so much for your review, this is so helpful for us. We can assure you that this is not a common problem at our hotel, and apologize sincerely that you experienced it. We are looking into the issue now and will be sure it is corrected immediately. We take great pride in the cleanliness of our property, so thank you for letting us know. Drive safe!

Nice hotel. Hotel was clean. I enjoyed having a microwave and fringe in my room. Clean grounds. The outdoor pool would be great in the warm summer months. Thanks for the free Wi-Fi. I also enjoyed the Overland Trail Museum across the street. I will be bringing my dog next time, and he can enjoy the park next door as I saw others doing so.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Lisa! The outdoor pool IS great in the summer months, we'll see you then? Thanks for staying with us and we're glad you enjoyed your experience. We'll see you and your furry family member during your next visit!

This is always a busy trip for us, they always make our stay there pleasant. Staff is always friendly and helpful. The rooms are always clean and in order. The continental breakfast is always a huge help our mornings start very early.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks Berniece! Do you have a favorite at breakfast? We're so glad we can help start your morning right and provide you with a great room for some quality rest. See you again soon!

Our pet room was impeccable! Hotel is easily accessed from the interstate. There is a very nice park behind the hotel where my dog was able to work and play. The pet area is kept very clean. Hotel staff recommended an excellent place to eat, very close to the hotel. Our room had direct access to the parking lot.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Sundowner Park is a wonderful place to let your pup play around after a long drive! We're so glad you took advantage of it and hope to see you again soon! Travel safe!

We stayed one night as we were passing through and the location is very close to I76. Its also close to the nice downtown Sterling has. The hotel is well kept and comfortable and has the unusual design of a door onto the parking lot and another to the interior hallway.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We love that you noticed all of our unique elements and enjoyed your stay! Come see us again soon!

Stopped here off I-76 outside of Denver. Nice place for the money. Not high quality furnishings and room, but clean and quiet. No elevator so had to carry luggage to second floor. Otherwise, clean, nice people and convenient location. Would stay there again.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks so much for your wonderful compliments! We hope to see you back soon when your travels bring you through Sterling!

I want to mention the helpful front of house person. I didn't get his name but the time was 6:45 AM on Tuesday, Sept 26,2017 He was just finishing up his evening shift. My rental vehicle from the Denver, CO airport got me to this property and all was fine when I parked it and went to my room the previous night. The next morning (6.45 or so) the car wouldn't start. This staff person was helpful above and beyond. I had to go to work as a business traveler and made other arrangements. I had setup a service person to get the vehicle and/or fix it. The keys were left with this person at the front desk. When I returned to this property after getting another ride from work. The keys were there waiting and the rental worked fine through-out my trip. Thank you!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Wow! Thank you for sharing your story with us! We will be sure to pass your comments along to Randy! We're glad that our staff went above and beyond for you and can say with certainty that this is truly how our staff is all day, every day. We take great pride in our work and being the most hospitable hotel in Sterling. We hope to see you again soon when business brings you through town!

Nearly new hotel, with large rooms. Our room had a hot tub, and both indoor and outdoor access. Service at the front desk was excellent. Great place to stay, and easy access from I-80. We would highly recommend this place. Be aware that some GPS devices (including our Magellan) cannot find the address on Overland Drive. A call to the hotel resulted in a good address, 12416 County Road 370, 80751.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We are so glad you enjoyed your hot tub room, it's one of our favorites! We're sorry to hear about your GPS directions and we will be sure to look into it as this is the first time we've heard about it leading our guests astray. Thanks for the feedback and happy travels!

The staff had our room ready early and allowed us to check in early. Our kids enjoyed the pool, and the room was very nice and clean. The breakfast was lovely, with lots of choices. We had a wonderful stay and will return to Best Western Sundowner if staying in Sterling again.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
What a great review, thank you so much! There's nothing better than letting the kiddos play in the pool and returning to a nice clean room! See you again soon!

We stayed here while traveling to S.D. for Pow Wow. Very easy to find and access from the highway. Right next door is the Overland Trail Museum which a person could spend hours in. Hotel & staff are excellent.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Butch300! Thanks for staying with us on your way back from the PowWow, what a cool experience that had to be! Come see us again!

The Best Western Sundowner,Sterling,Colorado is like all the other Best Westerns we have stayed at,AWESOME! Very professional people. Very neat and clean,inside and outside.Super breakfast. Clean and organized rooms. Easy to get to off I76. Great museum right across the road.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Wow, thanks so much! We love that you loved our hotel and can't wait to see you again soon! Cheers!

Wonderful hotel. Great staff. Very clean rooms with comfortable beds. Nice eating area and a large array of breakfast choices. This was our second stay at this hotel in two months and will and we will stay here again when in the area.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Maria B! Thank you for your wonderful review, we are very proud of our staff and our beds are some of the best in the business! We love to hear that you'll be staying with us again when your travels bring you through Sterling, let us know if you need anything additional as we are here to make you feel like you're at home. Happy travels!

We were on a trip from Michigan to Colorado. This was our second night out. Lots of construction around the hotel, but quiet and no problems. Great outdoors pool. Not too big but very pleasant. We ordered Domino's Pizza and ate it by the pool. Older hotel but recently updated. Very good breakfast. Especially the potatoes. Walked over to the Overland Trail museum. $3. Wonderful museum.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
What a fun road trip to take Muskratroadtroupe! Thanks for thinking of us for your overnight stay in Sterling! We hope you enjoyed your pizza by the pool and are glad to hear you had a wonderful experience overall. Come see us again soon!

It is just off the exit. The staff is just great as they are friendly knowledgeable and most helpful. Loved the room, breakfast and value. Our business was at the fairgrounds and it is easily accessed from here.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi WashingrtonAl! Thanks for your review! We're glad you thought of us during your business stay in Sterling and are so glad you enjoyed the location, staff, room, breakfast and value! You made our day! Travel safe and we hope to see you again soon!

The wife and I stayed here on a recent trip. We stayed in one of the King Conference Rooms, a very nice room with two entrances. The parking was a bit strange with different lots around the building. The room was very spacious and clean. The staff was helpful and gave us a good restaurant recommendation.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Bcreff! Thanks so much for the wonderful review, we hope you enjoyed the King Conference Room and had a wonderful dinner! Happy travels!

Always clean rooms and hotel. The staff has always been friendly and accommodating. I booked adjoining rooms this trip and that was nice. The kids enjoyed the pools. I rested poolside eating a popsicle that a stranger handed out to everyone at the pool. The breakfast has lots of hot and cold choices, plenty of seating. I wish they would add a hot tub outside.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Todd! Thanks so much for your review of our hotel! We're so glad you enjoyed the room, pool(s) and breakfast! It's perfect weather for an outside dip and we're glad you took full advantage of it. We will definitely take your hot tub suggestion into consideration in the future! Come see us again soon!

We arrived at 10:30pm with a 5 yr old and an infant. The two room suite reserved was plenty of room for three adults and two children. A clean pack n play was waiting in the room as promised. The suite was very hard to temperature control by a small noisy fan in the wall connecting the rooms. Front bedroom had to be freezing to provide a little relief to back bedroom. It was still very warm to sleep. The bathroom needed a bit more cleaning also. Breakfast was fully stocked and beautiful. The workout equipment was pitiful. It was not operable or about to fall apart. Very disappointing to us. The indoor pool was clean and only 3 feet deep so our 5 yr old enjoyed safely swimming. Everyone was very kind and helpful. The location is right off the interstate so handy to continue our trip to Colorado early the next day.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Robert0652017 - thank you for taking the time to review our hotel and thanks for choosing us during your stay in Sterling! Thank you for your honest feedback as it is so important to us for training purposes as well as future amenities. We're glad you received excellent care from our staff and we look forward to seeing you again soon!

Everything is pretty standard at this place. Clean and fresh. Triple sheeted beds. Husband ran out of hot water before his shower was finished. I couldn't keep the water hot in the bath tub. Everything else was fine. Got a good recommendation on restaurant. Front desk staff very helpful.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Donna L! Thank you for taking the time to review our hotel - it is always so important to us to hear from our guests. Safe travels and come see us again!

Very nice hotel. It was clean and simple. Good place to stay for a weekend at the county rodeo. There was some dogs barking near our room but nothing too bad. I would say my only complaint would be with the breakfast, need to monitor the area to make sure that items remain available and also don't got bad. I'm 80% sure the milk had turned.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi CMS8402 - thank you for your feedback! We're glad you had a nice stay! We will definitely look into your milk issue as our staff is trained to look at expiration dates on a daily basis. We hope you had a great time at the rodeo and we hope to see you back soon!

We enjoyed having two entrances to the room on the first floor, A good hot breakfast was served. The staff were very friendly both at breakfast and reception. It was the first time I've received a Best Western Rewards gift which was appreciated.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Ninah733! Two entrances are great aren't they? Thanks for the mention! We're glad you enjoyed our hot breakfast and friendly staff, we really strive to go above and beyond and to make our guests feel like family. Enjoy your gift bag and we hope to see you again soon!

We just could not drive any longer and called about 30 minutes ahead to be sure a room was reserved for us. There was a huge thunderstorm and it was pouring. We arrived with our three dogs and the staff was so helpful. Checked us in quickly, treats for the dogs, I was offered an umbrella and found our room right away. It was late, raining and we were tired. Thank you

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Milton E! While thunderstorms are pretty cool normally, we know they aren't near as fun when you're driving - so thanks for being safe and pulling off the road to stay with us! I'm sure your dogs were excited to be able to get out of the car as well and get a good night's rest. We hope to see you next time your travels bring you through Sterling, although we hope it's much nicer weather for the drive! Yours in Hospitality, Amanda D.

Friendly staff; great breakfast. Overall exceptional - could not have asked for more.Warm cookies at the front desk and coffee at all hours was a great sense of comfort. I'll stay here again when I come back for sure.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks 736daveu! This definitely brought a smile to our faces! Nothing beats a warm cookie at check-in and we're glad you enjoyed our coffee! We look forward to seeing you again in Sterling!

We had been traveling with family for quite a while & were looking for a place to calm down. We found it. Lovely room, pizza delivery knocked on the patio door & gave us a great pizza. Breakfast the next morning was very good & lots of well-behaved families around. Too bad we didn't have time to take advantage of the surroundings: museum, restaurants, outdoor activities. Good place.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Nancye501! This is music to our ears, thank you for taking the time to review our hotel! We hope to see you next time you're in the area!

I love this hotel. Physically the location is great. The service and rooms are superb. Easy access to everything. The fairgrounds, golf and fishing at the North Sterling reservoir. However the fish must have been on vacation because I still didn't catch any.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi C8235WKdianas! We love that you love our hotel! We don't love that you got skunked on your fishing trip, but there's always next time! We can't wait to see you again, happy travels!

Nice premises, excellent, caring, accommodating staff. Room well-supplied with the comforts of home, technology availability great. Handy access to both city of Sterling, and interstate and main highway going east.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Wow, thanks 202Lyndas! We always like to hear compliments to our staff as they truly are amazing people. Come see us again!

I stayed at this new and clean hotel while traveling across country. The price of 140+ for a BW was very high but there wasn't any other place readily available so they had the market. I inadvertently left $75 cash on the tv stand in an envelope with my name on it. I called back later in the afternoon and I was told nothing was found.....really? If I can't trust the staff of a hotel....I will not go back regardless how nice the facility is.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for taking the time to write a review regarding your recent stay at our property in Sterling Colorado. I would really like to talk with you about your experience and the money that went missing from your room. We have tried to contact you personally from the hotel, to discuss this situation. We take pride in our staff being honest individuals, so when something like this comes up we like to investigate the situation. Theft is a very serious crime that we take very seriously. Your feedback provides us with the opportunity to talk with our staff and make sure these problems are being handled correctly. We will continue to try to contact you regarding this problem, please don't hesitate to contact me directly at 970-522-6265. Sincerely, Krista Peterson

We had an excellent experience at this hotel. Breakfast was the best out of the hotels we stayed at on our week long vacation. The room was spacious. The beds were comfortable. The pullout bed was not comfortable at all though.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review about your recent stay, Nikki P. I am so happy for your feedback regarding the uncomfortable pull out mattress, as we are replacing them with better mattresses. I am glad you enjoyed the rest of your stay and breakfast. We look forward to seeing you in the future. Sincerely, Krista Peterson

We are crossing the country from San Francisco to the east coast and found this hotel a bit pricey for it's location. All other details are very good. Comfy bed, clean room, great breakfast, easy check-in, friendly staff. Would definitely stay here again.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I really appreciate you taking the time to write a review about your stay with us, DP. We understand how exhausting a trip across the country can be, so we like to make sure our guests sleep well. Our rates are based on occupancy for the day, so I like to recommend booking a room as soon as you know to receive the best available rate. We hope to see you in the future. Sincerely, Krista Peterson

We needed a last minute hotel while passing through town and found this gem! One of the best hotels we have stayed at in a long time. The hotel has two pools but we only used the outdoor and it was wonderful. The room was huge and the breakfast was fantastic! Everything was clean and up to date. The only drawback was no elevator so if that is a problem for you I would just ask for a room on the first floor.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for completing a review for your stay with us Julie S. I love that you called us a gem, we try to make all guests feel that way. Our outdoor pool is so much fun for our guests, and when weather hits our indoor pool takes over. We hope you will come stay with us again, so we can provide you with another great stay. Sincerely, Krista Peterson

Great place for dogs. Good breakfast, Great rooms easy to find. Staff was great recommended great restaurant for dinner. Easy to get back on road to Keystone S.D. I would recommend this hotel for anyone with dogs. There is a park right be side the property.

The staff very friendly and helpful. We had several rooms and they let everyone check in at different times. Rooms clean and comfortable. The pool AWESOME!!! We were there mid July and they had the A/C on when we stepped in the room very cool and comfortable. Nice selection for breakfast choices.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for your awesome review, cherylg. I would agree that our pool is AWESOME, and so much fun. Our staff are trained to provide a friendly and helpful experience to all our guests, it is our goal to go above and beyond. I am glad you enjoyed breakfast, as we are working to provide many selections for all taste buds. We look forward to any future stays you have with us in Sterling. Sincerely, Krista Peterson

This hotel was very clean with very friendly staff and a great breakfast. We used the larger family room which is two rooms. Very nice hotel. Has small indoor pool and a large outdoor pool with great patio furniture. No hot tub though. Noticed other rooms in hotel have nice patios or balconies. Great stay!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay, Alissa S. I am glad you were able to enjoy our larger suite, as it provides a lot of room for our bigger families. I am sorry we do not have a hot tub, although we try to make it up with our beautiful outdoor and indoor pool. We do have great remodeled rooms with patios and balconies, as well as rooms without. I hope you will come stay with us again, so you can enjoy all our amenities. Sincerely, Krista Peterson

Our family spent the night here to break up a long drive to Aspen. We reserved a 2-room suite, and found the room comfortable enough. The air conditioning wall unit was a bit noisy at times, but aren't they all? The bathroom was big and in good shape, although why no kleenex? Breakfast in the morning was reasonable for this price range. The cookies at the front desk were a delicious treat when coming and going. We all slept pretty well, which is the main point of a hotel room. If Sterling was our stopping point on a drive, we would consider the Sundowner again.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review Mike B, thank you for taking the time to write one. Our two room suite is the perfect suite for our guest traveling with their family. The suite which provides a King in one room and 2 queens in the other gives plenty of room for many people to stay. I apologize for the noisy air conditioning, and I will have maintenance look at that. I am glad you arrived in time to try our cookies, as they are a hit for our guests. We look forward to you staying with us again, so we can provide you another great experience. Thanks, Krista Peterson

Great location, right off the freeway. Gas station next door. Pool is big and has a little pool for little kids. My 5 year old grandson loved it. Town is 2 minutes in and have several choices of restaurants. Staff is very polite and helpful.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review about your stay at our property, evabU9443HL. I am glad you enjoyed your stay, and was able to use our outdoor pool. Our indoor and outdoor pools are great, any weather and our guests can swim. Thank you for your great review, and I hope to see you again in the future. Sincerely, Krista Peterson

My room had Dog Smell, Rooms need to be desginated as non pet or pet. I asked that question at the front desk and was told that sometimes they put pets in non pet rooms. So the designation really does not matter then. I had a bad night sleep due to the oder. I was not about to pack up all my stuff and relocate. Complaint was made to front desk . I ended up buying my own air fresher and used the entire can. Was not happy. Overall this is a very nice place just the Dog smell ruined it for me. At 150 a night I expected more when i complained about the smell.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our property, W1414MWjeffreym. I would like to extend a sincere apology for the experience you received while staying at our hotel. It is our policy to take extra time with our pet rooms, to make sure they are cleaned properly for the next guest. We do have a section of the hotel were we try to keep pets out, but it is not 100% guaranteed. I will be using your feedback as a friendly reminder to our housekeeping staff to make sure the rooms are cleaned appropriately. I would also like to apologize for our front desk not tending to your needs when you informed them of the smell in your room. At no time should my front desk hand the bottle of spray to the guest, we should have taken care of that ourselves or moved you. I would like to give you 1000 extra bonus points for the experience you had, and I hope you will give us another chance to exceed your expectations. Sincerely, Krista Peterson

I stay at this hotel every time that I visit Sterling (about once a year). It is very nice to have parking right outside the room. There are no other hotels in Sterling that compare to the quality and comfort that this hotel offer.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, thank you for taking the time to write one RebaBean. I want to thank you for your loyalty to our hotel, our goal is to make loyal guests out of everyone who walks in the door. The parking right outside the door provides convenience for many of our guests. For those who do not care for the outside door, we have rooms with balcony's on our second floor and rooms without balcony's also. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

This hotel was conveniently located, on my way to LA , Love the place was clean especially breakfast was very delicious did not expect much but I was very surprised how clean and stocked up all the items were all the staff members that I have come across with all friendly Will definitely stay there again if I'm in the town

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, thank you for taking the time to write it Lumina A. I am glad you enjoyed breakfast, we have added a yogurt, breakfast sandwich, and waffle bar to provide many different options for our guests. We understand how important breakfast is in the morning. We like to make the experience great by providing superior customer service and a clean, comfortable stay. We hope you will come back and see us soon. Sincerely, Krista Peterson

The Best Western Sundowner in Sterling, CO was a perfect overnight for my husband and myself after a long drive. It was super clean, cool and quiet. The room was spacious, comfortable King size bed and continental breakfast worked for us...

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review about your recent experience at our hotel, karenao962. I enjoyed your comment about the perfect overnight stay. We understand how long and tiring travel is, so we work hard to provide a family-like atmosphere for our guests. Our rooms provide a great amount of room for our guests who bring multiple family members, or just want a little space. I am glad you enjoyed your stay, and look forward to seeing you in the future. Sincerely, Krista Peterson

Very clean rooms and good breakfast. The staff is extremely helpful, friendly, and go out of their way to ensure you are having a good stay. I highly recommend this hotel to anyone. Nice hotel that is kept updated. Great place to stay.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I appreciate you taking the time to complete a review regarding your recent stay at our property. We work hard on providing superior customer service to our guests, as well as a clean and comfortable stay. Thank you for recommending the hotel, and we look forward to providing you with another great experience when you travel to Sterling. Sincerely, Krista Peterson

Disgusting, mildewy, doors to rooms won't open without many trys, no elevator, dirty. Had to carry dogs up two flights of stairs while breathing mildew and mold. Dog area full of sandburs. No maintenance man on duty to fix door problem. Poor place to stay. Don't do it and waste your money.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your experience, Sharon B. I want to apologize for your experience while you were staying with us. Our hotel has been filling up, so we have not been able to make room adjustments. Your reservation was booked through Expedia, and unfortunately we only have that room type upstairs. I apologize about you having to carry your dogs upstairs, I understand that can get very tiring. I have currently checked into your feedback regarding the mold and mildew and we are free and clear of any problems. Your feedback has been very helpful to us. If I can be of any assistance in the future please call me at 970-522-6265. Sincerely, Krista Peterson

Convenient location for our half-way point between Iowa and the Rockies. The exterior is unique, but the interior seems updated. Large, clean room with very comfortable beds. Staff was helpful and friendly. We would stay here again without hesitation.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, and thank you so much for taking the time to write about your stay. We are a great stop for travelers heading out of the mountains, or coming in from a long Nebraska drive. We like to provide a home like experience for our guests, combined with great service and a clean stay. Thank you for your great review, we look forward to having you stay with us again in the future. Sincerely, Krista Peterson

We live in Colorado and we're returning from a long driving trip this past week. We were getting tired after 16 hours and decided to stop instead of pushing home. We have never stayed in eastern Colorado but we were very pleasantly surprised to find such a nice hotel in this part of the state. Actually it was the nicest we stayed at on our trip. Nice size rooms, comfortable beds, shower was very nice and the room was already cooled off when we walked in. Great place to stay!!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, Colleen H. Thank you so much for taking the time to write a review regarding your recent stay. I can imagine how exhausting sixteen hours in the vehicle can be, so I am glad we took good care of you. We like our guests to walk into a friendly atmosphere, a cool and clean room, and working amenities. Our indoor and outdoor pool provide options for all family members to escape the heat. We hope you will come and join us again in the future. Sincerely, Krista Peterson

Staff was very professional and went out of their was to be helpful. Upon check-in, found floor needing cleaning and unidentified hairs in bathtub, commode not flushing properly(5 or 6 times to just get tissue to "go down." Priced way over 'value' of room, there is no comparable competitor in area, thus "Price Gouging" for guests wanting a quality room. With the "Over Pricing" reduced overall value of stay to near zero. Will "NOT" recommend this hotel to anyone.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for taking the time to complete a review regarding your recent stay, Brenda D. I would like to apologize for the experience you had while at our hotel. There is no excuse for the cleanliness of the restroom, and I will use your feedback as a reminder for our housekeeping staff. It is our goal to provide our guests with a superior experience during their visit, and I apologize that we did not meet your expectations. I hope that in the future you will give us another opportunity to earn back your trust. Sincerely, Krista Peterson

Best place in Sterling. Handy location. Excellent and responsive Staff. We stay here each year. All the amenities you need. Good breakfast; lots of variety; typical of Best Western. Quiet and restful.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I want to start off by thanking you for being such a loyal guest to our hotel, and for writing a review for us. We are located right off the interstate and only a mile and a half from Sterling, our location makes access to restaurants and events easily accessible. We provide superior customer service, and answer any questions asked. We are excited to see you in the future. Sincerely, Krista Peterson

We attended a wedding and had a great overnight stay. Arrived late and hotel was very accommodating. Clean rooms, nice to have the room air conditioned, as the temp was in the high 90's. It was nice to have a microwave and mini fridge in the room as well.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, William C. The weekend you stayed was full of weddings and reunions, which made it a very fun weekend for our staff. We want our guests to walk into a cool room, especially when the temperature is scorching. I am so glad you enjoyed the amenities of the hotel, and look forward to providing your future lodging needs. Sincerely, Krista Peterson

This has been my third stay here and have been pleased with everyone...The staff have been top notch, polite and professional...I very much enjoyed the breakfast every morning...The location was great,close to downtown,restaurants,and the interstate highway...I plan on a future stay in October....

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our hotel, B3113TZbillh. I want to thank you for your loyalty to our hotel, and look forward to seeing you again in the future. We are working hard to provide a great breakfast experience for all our guests, so I am pleased you enjoyed it. I am excited to see you in October, so we can provide another great stay. Sincerely, Krista Peterson

Clean, quiet, has some nice open grassy treed areas to relax. Will absolutely stay here again. Staff are very friendly and treat you like family. Rooms are clean and well stocked. Very good breakfast.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a wonderful review regarding your recent stay lanceb46. Our park provides great shade and a nice place to sit and enjoy the evening. We work to provide superior customer service to our guests, while making them feel welcome. We appreciate your review and look forward to providing your future lodging needs. Sincerely, Krista Peterson

On our way to Colorado Springs we spent the night at the Best Western Sundowner. We arrived late and were checked in quickly. The room was clean, beds were comfortable, shower had good pressure. We were close to the breakfast room and took advantage of breakfast in the morning. It was busy but there were plenty of choices. Check out was easy and everything was great. I received a great rate by joining the Best Western rewards program.

This hotel offers a clean, nice place to spend the night. The suite was very spacious. The indoor and outdoor swimming pools were great. I was pleasantly surprised at how great this hotel was. I would definitely stop here again. Everyone was very friendly.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for staying with us and for writing a review about your experience, maryd. I am so pleased that you were able to stay in our suite, as that room is very spacious and beautiful. I am glad you were able to enjoy our outdoor swimming pools, they are a fun extension to our hotel during the summer season. We hope to see you again soon, and provide you with another great experience. Sincerely, Krista Peterson

All around pleasant and helpful staff - from front desk concierge, to cleaning staff, to breakfast staff! Rooms are cheerful and modern. Bed mattresses were soft in comparison to most other BW where we have stayed. Outdoor pool & hot tub are in a beautiful setting because views of a park are across the way; it is only a pity that the outdoor pool & hot tub are not open/not usable at this time. However, there is a smaller indoor pool good for kids and the fitness center is sunlit and surrounded by Windows.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review and mention all our amenities, Walklightly_12. We pride ourselves on going above and beyond to make our guests stay comfortable. I wish you were able to enjoy our outdoor swimming pool, as it is a great way to get away. The little pool located by our outside pool is actually a kiddie pool, we currently do not have a hot tub. I am glad you were able to enjoy our hotel, and look forward to providing you with another great experience in the future. Sincerely, Krista Peterson

The check in was pleasant. Bed and pillows very comfortable. Breakfast has some room for improvement but was free. Construction going on near intersection but will be very nice when completed. Free internet worked well. I did use the gym or pool facilities.

Best westerns are usually nice and I've always had good experiences. Even this hotel was nice and the staff was wonderful but there were things that can be improved. The price wasn't exceptional (I think all hotels are over priced these days though) but considering there isn't much to offer in Sterling I booked a room. They're no smoking however our room smelled of old smoke and my children even commented multiple times before I could even complain about it. Breakfast wasn't great. Food was cold and honestly tasted horrible. But the rooms were clean had a pool and our beds were comfortable. My husband works out if Sterling so I will stay there again to visit him, just hopefully these small things can be improved next time I stay.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I would like to thank you for staying with us, as well as writing a review regarding your stay. I would like to apologize for the smell you experienced in your room, with our outside doors we get different smells inside the rooms at times. I have addressed this with housekeeping, so we can make sure each room has a fresh smell for our guests. I am very sorry about your experience at breakfast, I understand how important a good warm breakfast is. I look forward to providing you a better stay the next time you are in the Sterling area. Please book your room as far in advance as possible, as our rates are based on occupancy. See you soon! Sincerely, Krista Peterson

With a storm soon upon us, we called the hotel for rooms. The only one left was one with the bathroom light and fan disconnected due to electrical problem. There were other lights which were working over the vanity, so we made the reservation. We had an exterior entrance as well as an inside hall entrance into our room. Tricky to get to hotel with current construction. Staff very pleasant. Room pricey, but clean. Noise level high as we were across from exercise room. Breakfast area was attended by personnel that kept dishes warm and full. Nice breakfast.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for choosing to stay with us, as well as taking the time to write a review Deborah H. I would like to apologize for the bathroom light and fan being disconnected, we were able to get that fixed the next day. I would like to apologize for the construction, as we wait for them to get done with the road we are finding it tricky to get on property. I am glad to report that the road by our entrance is currently open, this makes navigating much easier. I hope you will come visit us again, and give us the opportunity to exceed your hotel expectations. Sincerely, Krista Peterson

This is a very nice hotel - very clean and well maintained. Friendly staff. Great breakfast. The rooms are large and clean. Bathrooms are somewhat small. Lots of construction in the area when we were there - extremely difficult to access the hotel. Two stories - no elevator.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to review your stay at our property, Jennifer M. I apologize for the problems you had with finding your way into the hotel. We are excited for the end results of the construction, just not excited about going through it now. I am glad you enjoyed our hot breakfast buffet, and received friendly customer service. We hope you will stay with us again in the future. Sincerely, Krista Peterson

Overall pleasant stay. Traveled through and only spent one night. Convenient travel local and nice area for the dogs to stretch their paws. Room had enough room to not feel crowded, but just enough for the 2 adults and 2 dogs. Breakfast was ok with basic amenities. Room was clean, hotel was quiet that night and we would stay again

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay, mglutz. I wanted to apologize for not exceeding your expectations during your stay. It is our goal to go above and beyond for our guests, and provide them with a superior experience. The side of the hotel you stayed on is our regular room size, but we do have rooms with a little more floor space. If you stay with us again please request a deluxe room, so we can better accommodate the adults, and our furry friends. If you have any feedback as to what you would like to see at breakfast, I would be interested in hearing it. We hope you will come back and see us again soon. Sincerely, Krista Peterson

All was quite nice except for no password authentication for internet access. With an open internet connection anyone down the street or in the parking lot could have access to your sensitive information.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to complete a review regarding your recent stay. I am unsure how you were able to use our internet with our an access code. Anyone who hooks up to our has to provide a password before they can connect. We provide an access code to our guests at check-in, and only our guests. I apologize for your problems with the internet. I hope you will give us another chance to exceed your expectations. Sincerely, Krista Peterson

We stayed here a couple of nights as it came recommended. While there is street work in progress in front of the hotel, it is easy to enter and exit the property. The hotel to include our room was nice. The bed was comfortable and the staff responsive to my questions. I thought the price was reasonable for our stay and would stay there in the future should I return to Sterling.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review osimajorusaf. I would like to apologize for the road construction we have going on outside our hotel. We are excited for the progress to continue moving, and provide us with a fresh roadway. However the construction is making navigation into the hotel a little tricky. I am glad the rest of your stay was good, and we hope to see you in the future. Sincerely, Krista Peterson

I stayed for a one night business trip and rented a single king room. The bed was comfy and all the amenities were as you might expect for a hotel stay. The only issue I had was NOISE! There was a kids sports team staying at the hotel on the same floor as I and though they weren't being rudely loud, the walls and front door area to my room was paper thin. I could hear every conversation as people walked down the hall, every knock on a door, every giggle.... you get the picture. I ended up putting my coverlet on the floor to block noise coming in from under the door. That helped a little but the whole entry way area is so thinly insulated, I could still hear a lot of hallway traffic through the night.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for taking the time to write a review about your recent stay, billch3760WU. I want to apologize for the noise you experienced, it is very important to have a quiet room. I will remind my front desk staff to listen in the halls for guests being unusually loud, as we do not want our other guests disturbed. If you come stay with us again, we do have rooms that may be quieter. I hope you will give us another chance to exceed your expectations. Sincerely, Krista Peterson

I really enjoyed my room it was soooo cozy, we slept so good!! The girl ( I wish I would have remembered her name but I'm so bad with name)who worked on the breakfast was so nice and kept the place so clean! She went above and beyond! I was happy to see her ever morning!!! The hotel was so nice! I will stay there again or recommend it to my family!!!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our property, Keri B. I am glad you enjoyed your stay, and had a great experience. Our goal in the hotel is to offer each of our guests superior customer service, as well as a clean and comfortable stay. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

I've stayed here a few times for work. It fills the bill for a place to stay with a comfortable bed, an average work area in the room and good enough bathroom facilities. The exercise rooms is okay when everything is at least working. My last visit the tread mill and stationary bike did not seem to work along with I could not get the TV go to a working channel. I was able to use the elliptical which was good enough, but it was not the most stable piece of equipment. This hotel has an indoor pool, but no indoor hot tub and they do not have the hot tub outside open in the winter. They also have any outdoor pool (but I've only been there over the winter time). Overall the staff is friendly and attentive and it's not a bad place to stay. Hopefully you don't have anyone above you, because they are pretty loud when the walk around especially at midnight-1 AM. The breakfast could use healthier options or just a bit more variety in general. I've been to other Best Westerns that have fresh fruit (not just apples) and one has a person that makes omelets fresh. Unfortunately this one they seem pre-made and frozen. I've had worse breakfast though.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I want to thank you for taking the time to leave us a review regarding your recent stay with us, Brandt. I would like to apologize for your the last experience you had staying here. I have had our maintenance look at the treadmill and stationary bike so we could fix them as well as the TV. I apologize for the people above you walking around, next time you stay we would love to accommodate you in one of our newly remodeled rooms on the second floor. I am sorry to hear that you were not happy with breakfast, I would love to hear some feedback from you on what options you would like to see. We want to make sure everyone has an option for breakfast, so any feedback would be appreciated. We appreciate your loyalty to our hotel and will work hard to make sure we fix the problems you had on your last stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Krista Peterson

We stayed here during our recent visit to Sterling for a funeral. We had a room in the back of the motel. Great parking, very quiet, Outside entrance as well as inside. Everyone was very friendly and accommodating. Room was beautiful and clean. The complimentary breakfast was great. The only problem we had was the first night, there were young boys in the room above us and it sounded like they were bowling. They did quiet down eventually so all was well. We definitely would stay here again if we travel thru.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was great reading your review, Gary R. I wanted to apologize for the noise you experienced, I understand how important a quiet room is in the evening. The next time you stay we will be more than happy to put you in a room away from the swimming pool. Thank you for taking the time to write a review and provide compliments to our hotel and staff. We look forward to seeing you in the future. Sincerely, Krista Peterson

The beds were very firm but the hotel was very clean and the staff was wonderful! I saw many staff members take initiative to make guests' stay wonderful. One girl was doing the breakfast bar and ask an elderly couple if they needed help out to their car. We need more people like her in the world. Room was very clean. Very spacious.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay, V1525BNtinas. I am glad you received great service, as we try to provide superior customer service to all our guests. It is our goal to go above and beyond for our guests, so I will give our breakfast attendant kudos for helping the couple to their car. I apologize for the mattress you had, and would like to get you into a different room the next time you are passing through. We hope to see you soon. Sincerely, Krista Peterson

We stayed here overnight while visiting relatives. Our room offered one king-size bed, along with the expected amenities. We were on the main level, with French doors out to a little patio. They were undergoing remodeling, but nothing disturbed us before we left in the morning. Of interest: the Overland Trail Museum was an easy walk from this hotel.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Vickie S, thank you so much for taking the time to write a review about your stay. I am glad you were able to enjoy a room with the king-sized bed, and the amenities we offered. Our outside room doors provide our guests with easy access to their rooms, as well as other parts of the hotel. The contractors whom are doing our renovations work hard to be as quiet as possible during the day. Thank you again for the great compliments, I hope you will come stay with us again. Sincerely, Krista Peterson

For over ten years this motel 100 miles between Denver, CO and North Platte, NE is a quick and easy stop on quick road trip. Welcoming service, good amenities, typical motel breakfast and quick access to the interstate.

We have traveled the I-76 route often over the years. I'm always looking for a new place to stay so I have more options . This is a nice place .The room was sorta up-scale but the bathroom had not been remodeled possibly.Yet it was clean and nice The free breakfast area was very good: big plus a lot of food choices. I'm not in to working -out but they have a very nice exercise area.They have weights and a few machines. The in-door pool is clean but a little small. However they have a big out-door pool area: it was winter so I will have stop when its summer !

The property was clean and orderly even though it was being remodeled. The breakfast ended a bit early I think for a Sunday. The staff was capable and willing and the properties amenities were in good shape.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review regarding your stay in Sterling Colorado, Grady C. I would like to apologize for the breakfast ending early on Sunday, and will look into extending the time. Thank you for noticing the cleanliness throughout the remodel. We are excited for the remodel of the outside of our hotel, and look forward to opening the lobby entrance soon. I am glad you enjoyed your stay and look forward to your future visits. Sincerely, Krista Peterson

This hotel was near where I was working the week I stayed there, so it was conveniently located for me. It doesn't seem there are too many choices in Sterling but a Holiday Inn is being built across the street. I was on the first floor and it was mostly clean. They could've swept the carpet better. The decor is southwestern, so outdated even if it's new. My room had a door to the outside from inside my room. I could go out that door but it wouldn't let me in from the outside. That actually made me feel better about that door! The breakfast area is very nicely decorated and the free breakfast was a cut above the Holiday Inn breakfast I usually eat.

Sundowner06108, Front Office Manager at BEST WESTERN Sundowner, responded to this review
Dear Melody, Thank you for taking the time to review our property. We truly appreciate your comments. I understand that having an outside door can be disconcerting for some, so just know that if you stay with us in the future we would be happy to put you in a different room type that does not have an outside door. We hope to see you again in the future! Michelle Flinn Assistant General Manager

The room was clean, very roomy and had a jacuzzi in the room, as well as an indoor pool down the hall. The pool was big enough to do laps and there was a hot tub there also. Breakfast in the morning was also very good and in a nice dining area.

You're overcharged for an average hotel since this is the only decent one around. Got stuck in Sterling for 3 days and the town was boring. The free breakfast was better than expected. Lots of flies and smells like cigarettes.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review about your experience at our hotel, dehvv. I would like to apologize for not exceeding your expectations during your stay in Sterling. Our rates are based on occupancy, so when we start to fill up our rates do change. I recommend calling as far in advance as possible, to get the best rate available. I will use your feedback as a training tool for our housekeeping staff. Sincerely, Krista Peterson

We were happy to find the Sundowner after a long 11 hour cross country drive to start our Colorado vacation. Quiet, clean, with comfortable beds. Great décor. I liked your black&white photography in the rooms and hallways. Breakfast was good. Convenient to highway. Once again Best Western didn't let us down!

This hotel was very clean, very friendly, quiet and met all my expectations. The front desk staff was very friendly and helpful. The fitness center was AMAZING, lots of light because of windows and a great selection of equipment. It is definitely the place to stay in Sterling! I will stay again while I am in town on business.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I am glad you enjoyed your stay, and I want to thank you for writing a review Malorie W. Our goal in our hotel is to provide each of our guests with an amazing experience. Our fitness center is a large enough room to have different workout equipment as well as floor space if needed. We appreciate your business, and look forward to providing your lodging needs in the future. Sincerely, Krista Peterson

We had a good stay at the BW Sundowner. The room was nice. The staff were great. They even had popcorn made in Sterling for guests in the room. The breakfast was complete and even had GF options, which is rare. We were really pleasantly surprised by the hotel. We're glad we ended up there on our way through to Denver.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate you taking the time to write a review about your stay in Sterling, NStravellers71. We understand how tiring traveling can be, so we like to welcome our guests with superior customer service and a nice clean room. Our breakfast is geared towards pleasing all our guests individual tastes, and we understand how important a good breakfast is for everyone. I am so glad you enjoyed your stay, and look forward to any future stays out in Sterling. Sincerely, Krista Peterson

Good Hotel with lots of amenities. Located right off of the I-76. Good breakfast and an excellent staff. They will help with all of your needs. Parking is convoluted though. The layout is wrong and has several choke points. Pray you don't have a trailer.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our property. I apologize for any inconvenience you may have had due to the layout of the parking. Parking a trailer inside our parking lot can be a little tricky, but in between the hotel and the park is a dirt road that can be parked on making the maneuver a little easier. I am glad you enjoyed the rest of your stay, and hope we will see you again in the future. Sincerely, Krista Peterson

The BW Sundowner should have been great. Room was nice, desk staff was friendly, bed was comfortable, blah blah blah. So you are asking why the crappy rating? Simple, I do not appreciate the house keeping staff going through my possessions. I like even less when they decide to steal my things. Stay away if you value either your privacy or your personal property!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I wanted to thank you for taking the time to write a review regarding your stay, jdirt99. Theft is something that we take very serious in our hotel, so I would like to apologize for your experience. I am investigating the situation and will take the appropriate steps to make sure nothing like this happens again. I would like to talk to you about your experience, if you would not mind contacting me. Your feedback would ensure that I can take care of this matter. I apologize once again, and hope to hear from you soon. Sincerely, Krista Peterson

We stayed here on our way to and from Utah. We asked for a room on the first floor since there aren't elevators. Our request was granted. Very clean but a little outdated. Breakfast was fine but nothing special. The front desk clerk was very nice and gave us some great suggestions of restaurants. We would stay here again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate you taking the time to write a review regarding your recent stay at our hotel, Bonnie M. I am glad we were able to provide you with a first floor room, for some people first floor is mandatory. We are in the process of renovating and adding an elevator to our hotel. We understand how important customer service is, so we provide superior customer service to our guests. We look forward to you coming back to see us in the future. Sincerely, Krista Peterson

For a chain facility, this hotel was quiet, clean, and comfortable. The staff was friendly too. Breakfast is included in the price. We had a large room on the second floor with a king size bed. Our room overlooked the pool.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for writing a review about your stay Cherie P. Our balcony rooms that overlook the outdoor pool are a great place to enjoy the beautiful evening. Our goal is to provide each of our guests with a clean and comfortable experience, as well as anticipating their needs. We appreciate you staying with us and look forward to any future stays. Sincerely, Krista Peterson

Sterling was the fourth and last of a four day marathon series for my wife. We found the hotel to be clean , very comfortable with pleasant staff. It was conveniently located near to the marathon site. The only issues was that my Garmin could not locate the street address and it is a two story hotel without an elevator and we were roomed on second floor. Usually this is not a problem but when your legs are spent from running stairs are not fun. Otherwise a great stay!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was a pleasure having you stay with us Cyprian H. I would like to thank you for taking the time to write a review about your stay. I apologize for the inconvenience you experienced due to no elevator. We are working on getting an elevator on property soon. Walking stairs after running a four day marathon would not feel very pleasant, I am sure. I hope you will give us a chance to provide your future lodging needs. Sincerely, Krista Peterson

This hotel offers 5 star service at a family friendly rate. Clean rooms, friendly service. Breakfast offered a nice variety of hot and cold items. Guest Laundry was near our room, so we took advantage of the opportunity to catch up on doing laundry. Only glitch was the dryer vents had both become unconnected, so the small room filled with condensation. Solved problem by propping open the door, and notifying staff. Issue was dealt with immediately.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking your time to write a review about your stay, 843lovetotravel. I am glad we responded quickly to the situation with the disconnected dryer vents. Our goal is to provide quick and friendly customer service, in a clean and comfortable environment. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

Drove over 6 hours and around 7:00pm needed a nice comfy bed. They were able to get us a room on the first floor with 2 queen beds. Check-in was quick and even had cookies at the desk. Room was very large, modern and neat. Included exterior and interior doors. Room included small fridge and microwave. Had indoor and outdoor pool with grilling area, indoor fitness room, vending and ice machine. Breakfast was very good and included in the rate. Nice place, more expensive than the others but was worth it for us because it included breakfast and we wanted comfortable beds. We would definitely use this hotel again. Used AAA discount.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was great reading you review Judyf, thanks for taking the time to write about your stay. We like to offer warm baked cookies to our guests arriving for the night, along with friendly and fast customer service. The indoor and outdoor pool provide a great place to unwind while barbecuing some hamburgers and hotdogs. After swimming you can enjoy our clean rooms and sleep on our comfortable mattresses. We are glad you enjoyed your stay, and look forward to seeing you in the future. Sincerely, Krista Peterson

We just finished a 12 hour drive from Illinois. We had reservations here and was greeted with a friendly staff member after very long day of driving. Our room was clean and roomy. Perfect for a nights rest. The morning "breakfast included" meal was very good. It was a buffet of eggs, add your own cheese and ham. Biscuits and gravy, yum. Make your own waffle. Or if you like bagels and cream cheese. Cereal and fruit. Fruit and yogurt. Juices and the all important coffee! This is a great place to land after a long drive.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was a pleasure having you as a guest at our hotel, donna007_8. I appreciate you taking the time to write a review about your stay. Each morning we provide a sandwich bar, yogurt bar, and a waffle bar as well as many other options for our guests. I am glad you enjoyed your stay, and look forward to providing you with a great stay in the future. Sincerely, Krista Peterson

Loved my room - 136 - outside and inside entrance - comfy and very nice. The only reason this hotel did not get 5 stars - the creamer for my coffee was powder - they did have flavored 1/2 & 1/2 but only a powdered version for those of us who don't like flavor in our morning coffee. Staff was wonderful.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay at our hotel, Tammy N. The ground floor rooms provide a convenience for our traveling guests, with their inside and outside entrances. I would like to apologize for the inconvenience you experienced with the creamer for your coffee. Our in room creamer is powdered, but out at the front desk or breakfast room we do have flavored liquid creamer. I hope you will give us another try when passing through. Sincerely, Krista Peterson

Our family arrived late in the night & check in was easy & quick. Staff was friendly. Beds & pillows were comfy. Breakfast was yummy, filling & well stocked. Dining area was clean as well. Outdoor heated pool was a bonus for the kids. Indoor pool was closed for repairs. Would visit again..

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Lisa R. it was a pleasure reading your review, and I appreciate you taking the time to write it. We understand how important a quick and easy check-in is after being in a car for a long period of time. Our buffet style breakfast provides many different options for our guests breakfast needs, so I am glad you enjoyed it. We appreciate your positive feedback and look forward to providing you future lodging needs. Sincerely, Krista Peterson

Just needed a place to sleep while traveling. Comfortable beds, quiet room, friendly staff. Had a fridge in our room. Breakfast was delicious-waffle maker, yogurt bar, build your own breakfast sandwich and more. Would definitely stay here again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay Emily B. I am pleased to see that you had good experience, our goal is to create loyal guests. The new breakfast items provide many different options to choose from, when starting the day. I look forward to providing you a clean, comfortable stay in your future travels. Sincerely, Krista Peterson

The room was nice and clean but it was more like a motel. You parked outside your door. I felt a little unsafe. Breakfast was good. Fresh cookies at check in. The in room coffee was pretty good. Front desk lady was nice. I would probably stay there again. Sterling does not have many places to choose from.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for taking the time to write a review regarding your stay, xraymary. I want to extend an apology for you feeling unsafe during your stay. We have many guests who like to park next to their room, for easy access. For our guests who do not like the outside entrance I recommend asking for a second floor room. I am glad that you received good customer service, and look forward to providing your future lodging needs. Sincerely, Krista Peterson

I've stayed at the Sundowner a couple of times in the past few years. It is clean, well managed and pleasant. However it is overpriced. That being said, one pays the price if one doesn't want bed bugs and cockroaches as your guest. I've also stayed at the Ramada (about a mile away) and you get extra guests there.

Was like a bad Super 8 but way overpriced. Location was right off I76 but there's not much around it. Wish there had been a thermostat...was too warm in the room for me. Seemed clean enough. Outside entrance was nice to have. Had good internet. Too bad the room smelled like a locker room!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review about your stay, Marsha S. I would like to apologize for the inconvenience you experienced with the heat in the room. Many of our rooms do not have a thermostats on the wall, but they do have them on the p-tac unit. I would also like to apologize for the smell, I will use your feedback as a training tool for housekeeping. I hope you will give us a chance in the future to exceed your expectations. Sincerely, Krista Peterson

Close to interstate made it very convenient. Nice property with indoor and outdoor pool. Nice lobby and workout area. Rooms have 2 doors, 1 to the parking lot and the other to hallway. The breakfast was better than most, the sausage patties were done perfectly, not limp and greasy like most motels. The premade little omeletts had toppings available which improved them a lot! Good toppings for oatmeal and waffles. The curtains in the room kept it nice and dark and walls were thick enough that we felt like the only guests. Nice friendly staff. The woman in charge of the breakfast was friendly and efficient. Please tip her! We would definitely stay again if in the area.

Room and breakfast excellent, enjoyable out door pool, parking lot for our room a little rough for motorcycles, surprised at the number of places to eat in small town, also right off the exit of the highway.

Great place for a pet, and kids the location close to everything outside entrances to make unloading you vehicle easier and the also have a inside door right to the vending and ice machines also the breakfast, good place to stay

Appearance of motel was very pleasing, clean, and attractive. All staff was neat, cheerful, and always willing to go out of their way to be helpful. Breakfast was great - many choices of food and an ample supply of everything. Pool looked very clean. I really appreciated having a room with an outside entry way. This was the 2nd visit to this motel and it was great both times.

There were only steps up to lobby outside door, no ramp. One side of building had only steps up to outside doors to rooms. There was a ramp up to one side of building. Gracious hostess. Pet friendly: she changed us out of a musty room. One of the most comfortable beds of trip for me, 300 pounds.

This hotel was a welcomed sight after driving for 14 hours. We were greeted by a friendly staffer who quickly, checked us in. The hotel is clean and offers a decent breakfast. The only drawback was that there isn't any elevators on the premises (two floors).

We had read good reviews and weren't disappointed. The staff was great, our room was lovely and we really enjoyed it. We had 130, which is a corner room in the rear of the motel in the first floor. We could park by our room, which as nice since it had a inside and outside doors. It was large, well appoints and vey comfortable. Nice TV and quiet. Sterling has a lot of dining options and the town has a very pretty square with a courthouse and many restored old homes. Definitely will go back.

They have renovated this hotel and the lobby and rooms are very nicely done. Great decor, rooms are nice and spacious. Clean. This is definitely beyond what you would expect from a hotel in Sterling. Good family pool, indoor and outdoor. Not fancy pools but perfect for cooling kids off after long road trips.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was a pleasure having you stay at the hotel Tina A. I am glad you had a good experience, and took the time to write a review for your stay. Our seasonal outdoor pool, and year round indoor pool are a great place to unwind after a long day. We hope to provide your future lodging needs when passing through Sterling. Sincerely, Krista Peterson

We stayed here for one night, having stayed once before a few years ago. The room had an outside and inside access (ground floor) as I had requested the ground floor for easy unloading of our motorcycle. There was a small fridge and microwave and the sink and vanity were in the main room with the toilet and bathtub/shower in a separate room. There was a wardrobe instead of a closet so our clothes shared this with the ironing board and it got a little crowded. Like I said, it was one night. The breakfast was mediocre with no fruit but with lots of other carbs. There no butter for the waffles or toast just country crock and lots of syrup and Reddi-whip. The structure is quite thin as I could hear running above us and talking in the halls the entire time.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay at our hotel, RitaMpls. I would like to apologize for the inconvenience you experienced due to the crowding in the wardrobe. I am also unsure why there was no fresh fruit during your visit, so I will use your feedback as a training tool for our breakfast staff. I hope you will give us another chance to exceed your expectations in the future. Sincerely, Krista Peterson

Wife and I heading back to Nebraska and decided to bed down in sterling. Although motel was older and carpets showing some wear it was clean and neat with newer furnishing. Definitely was being taken care of. Room was very nice and ac worked well and was pretty quiet too. As we looked around we were really quite pleased with how nice everything was. Desk very friendly and attentive. Only reason for rating was they charged almost $200 for the night. Last room available so we could take it or not. Normal pricing would be well worth it

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate you taking the time to write a review regarding your stay at the Sundowner, duffer47. I am glad you enjoyed your stay and experienced a clean quiet room. I hope you will give us another chance to exceed your expectations. When traveling through Sterling I recommend reserving a room at our hotel as far in advance as possible, because our rates are based on occupancy. We look forward to providing your future lodging needs! Sincerely, Krista Peterson

We were told by family in the area that this is probably the best place to stay and it probably is. Still, not what I would call great. It was adequate. Some covering out by pool would have made it usable. Didn't want to be out in the sun!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
PatJuliaKelly, thank you for writing a review regarding your stay. I apologize for not exceeding your expectations, and hope that you will give us another try in the future. Thank you for the idea to get some covering out by the pool, as the sun can be very hot out there. Sincerely, Krista Peterson

It was ok, as far as being tired and needing a room at the last minute is concerned. The first floor hallway smelled a bit flatulent. This place is old and dated, or at least appears that way. Check in was fast, although the clerk, Angel(?), explained the 'no weed' policy with a little too much zealousness. She left me feeling slightly uneasy, and maybe a little paranoid now. So, I open the door to my room, and the smell of weed hits me. I don't care that it did, I just didn't want a $200.00 cleaning fee tacked on to my bill, so I informed Angel my room already smells like weed. Anyway, I slept well, there is an interesting looking museum right next to this place, and a liquor store within walking distance.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate you taking the time to fill out a review for your stay, Matt P. I apologize for the experience you had during check in, and when you entered your room. We pay very close attention to the rooms that smell of any smoke, and take special care while cleaning them. It is not often that we have guests who smoke in our rooms, but when they do we clean to get the smell out. it sounds to me as though this did not happen in your room and I apologize for that. I hope you will give us another chance to exceed your expectations. Sincerely, Krista Peterson

We chose this hotel for a business trip. We were very pleased with the staff, the quality of the hotel and its amenities, especially with regard to cleanliness. The staff was very friendly and eager to help, and the whole experience was just great. We were there for only one night in Sterling, but if I ever stay there again, it will be here.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It is a pleasure knowing you had an enjoyable stay at the hotel, Robert M. It is our goal to provide this type of experience to all our guests. We look forward to you staying with us in the future. Sincerely, Krista Peterson

The front desk and housekeeping staff is great. We especially appreciated the general manager, Krista who was very professional and supportive in helping us resolve an issue. Michelle at the front desk even helped us with getting our car fixed. Also very nice rooms, pool, and breakfast. We would stay here again for sure!

Easy to get to from the interstate! Great pet-free room. (Love pets. Don't have any.) Great staff. Very nice breakfast. We had a large room, first floor with outside access. Really nice arrangement for an overnight stay. Front desk guided us to a good restaurant for dinner.

We were pleasantly surprised by our accommodations at this hotel. We stayed in a suite which was really two rooms with an adjoining door. However, it was lovely, spacious and well laid out. We had ample room for everyone to have their own space. The bathroom was extremely large with an additional sink right outside. There was plenty of "getting ready" room which is often not the case in a hotel. The staff was exceptional. Especially the young woman who was there when we checked in. We had some issues with our TV and she was extremely helpful in resolving them. We would definitely stay here again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was a pleasure having you and your family stay at the hotel, Chloe1834. I wanted to thank you for taking the time to write a review regarding your stay. The suite you stayed in works very well for larger families who want a little extra room during their visit. Our goal is to provide every guest with a comfortable stay. Sincerely, Krista Peterson

We have probably stopped at the Sundowner for more than 20 years. We have relatives in Colorado and also vacation there often. it's our first night out when coming form Lincoln. We continue to stay there because we have never been disappointed. The people are always so cordial and helpful! the rooms are clean and that's very important to me. the kids have always loved the pool.It's been a while since we have been and it has been remodeled. Very nice! Breakfast was great. There was an attendant all the time making sure everything was filled. There were a few different options like a yogurt station and selections to add to your omelet. When my husband and grandson went to get at map the lady at the desk inquired where we were headed and when we told her she was afraid our route might be closed due to floods. She checked with roads department and called is in our room that night with the information. Very nice of her. Excellent customer service and friendly.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for taking the time to write a review about your stay, Marcia C. We appreciate your loyalty to our hotel, and are happy that you stay with us on your way from Lincoln. For breakfast we currently offer a yogurt, breakfast sandwich, and waffle bar. This change in our breakfast has added additional options for our guest's to choose from. Our goal is to provide top of the line customer services, while offering our guest's a superior experience. We look forward to seeing you on your next trip from Lincoln. Sincerely, Krista Peterson

I was pleasantly surprised by this best western, in my travels I usually try and stay at a Hampton or holiday inn.. I've had some bad experiences with bw in the past. When all the hotels from sterling to Denver and in Denver were full, I had to stay here. I'm glad I did! I will stay again. I didn't have a shower curtain and the cost was plenty high ($200).. But everything else was good! Giving it three stars because of cost, but would definitely recommend.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for giving us a great review regarding your stay dornab0356. I apologize for the price of the room, when reaching full capacity our rates raise as well. I recommend to our guest's to book as far in advance as possible, to receive our lowest rate possible. I am glad you enjoyed your stay, and look forward to providing your future lodging needs. Sincerely, Krista Peterson

This hotel appears to be newly-refurbished from a much-older facility. Layout is retro, but the rooms are up to the latest modern standards. Arrived in the early evening and was lucky enough to nab one of the front rooms with both interior and exterior exits. It was like being in a hotel and a motel all in one. We were able to park right outside our room, then pulled the curtains over the glass door and we were in a hotel. The room was large and extremely well-appointed, with refrigerator and microwave, flat screen TV with great channel selection. Front desk and housekeeping staff all very friendly, and the centrally-located breakfast area was very convenient. We ended up not using the pools. There was a small indoor pool and a larger pool outside with adjacent hot tub. The price of the room was somewhat higher than I expected for a fairly rural location in the Great Plains, but the amenities we had here couldn't be beat. Oh, and yummy cookies at the front desk upon check-in! Easy access from I-76.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was great having you stay with us Crystal P, and we appreciate the review. We offer many amenities for our travelers, business traveler, and tour groups. The outdoor entrance to our rooms provide easy access to and from the room. For our guest's who do not like the outside doors, we provide rooms on the second floor. If you come visit us again, I hope you will be able to enjoy the pool. Sincerely, Krista Peterson

We were pleasantly surprised by the quality of this hotel. Room was clean and comfortable. Bed was comfortable, room was clean and arranged efficiently. We had the whirlpool room, with refrigerator, and microwave. The continental Breakfast offered a good variety of food. Only complaint was that the hot food was not as hot a we like, but a microwave was available for use, so in 45 seconds, our food was piping hot and delicious. Used the WIFI internet, and had no problems with it. The location was also a plus, as you didn't need to drive into the town to find the hotel. Will stay here again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It is great to know that you enjoyed your stay 843lovetotravel. We appreciate you taking the time to write a review about your visit to our hotel. I would like apologize for the food not being hot enough. I was able to do research on the reason for the temp of the food, and found there was something wrong with the warmer. We look forward to you staying at our property when you are in town next, and we will make sure your hot food is good and hot. Thanks again for your feedback! Sincerely, Krista Peterson

I stay at the Best Western Sundowner every time I go to Sterling. It's a very nice facility, with a friendly and helpful staff. The rooms are quiet, clean and comfortable, and for those who travel with pets, the rooms have doors that open to the outside, and there's a park right next to the hotel. It's a perfect layout!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It is great to hear that you enjoyed the layout of our hotel, Linda S. The rooms on the first floor that have an outside entrance, are great for our furry friends. Our park next to the hotel provides a safe, comfortable environment for our furry friends to run and play. Thank you for taking the time to write a review regarding your stay, we appreciate the feedback. Sincerely, Krista Peterson

We have stayed here before and always try to when possible. We even plan ahead to make sure we time it right. Warm, friendly, clean place for a nice nights stay. Kids love the pools, yes that is plural. They always allow us the use of their dining room in the evening so we can order in pizza for our group of Scouts.

I want to commend the entire staff at the Sundowner for an excellent experience. Between the large clean room, the welcome bottles of water and flavored popcorn in the room and the helpful desk clerk who went out of her way to make a fresh pot of hot water for the lobby so I could have tea at 11PM when I checked in. Overall a wonderful experience.

From the friendliest check-in of any property on our recent trip to an equally friendly check-out this was a pleasant stay. The landscaping was attractive, the lobby pretty, the room well designed, and a really nice breakfast room was found as well. I always feel a bit down when heading east after a western trip, but this stay helped with that a bit. For those traveling the east/west corridor I would d finitely recommend considering a stay here.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for writing a review about your recent stay at the Best Western Sundowner, Jonathan T. We understand the importance of superior customer service throughout the entire length of our guest's stay. Therefore, we attempt to give a warm and friendly hello to every guest we see. We just recently updated our breakfast room to provide our guests with an up to date look. We hope to see you in the future when you are traveling through Sterling. Sincerely, Krista Peterson

It had a small shop, that had quite a few things to purchase, and it would have been cheaper than going to an actual store. There was also a pool both indoor and outdoor, and a kiddy pool only a foot deep. It was a very modernized style hotel.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Faith T, I am glad you were able to enjoy the different amenities that we have at our hotel. The indoor and outdoor pool provide all our guests with a place to enjoy family and the sun. Our sundry shop provides just enough choices to curve your appetite, or replenish your hydration. I appreciate you taking the time to write a review, and I look forward to any future visits you make. Sincerely, Krista Peterson

I'm not a fan of Best Western, the entire operation can be hit or miss, usually miss. This particular property is wonderful. Front desk was always covered and the pools were really, really nice. Remodeling occurred, choices for the rooms were Hiltion'esc. Breakfast was typical fare. I stayed in room 126, hot tub. Worth the extra $20 a night. Clean, clean, clean. Quite too. Sheets were clean, and maid service was prefect. I stay in hotels 40 weeks a year. I found a great place in Sterling. There are few new hotels breaking ground but they had better be on their game. Cheers!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate your loyalty to our hotel, and your willingness to share your experience with others Timtankkiller. It is nice to know that our persistence with the cleanliness and positive customer service is being noticed. We appreciate your positive review, and look forward to providing you with your future lodging needs. Sincerely, Krista Peterson

Our experience at the Sundowner was great. The rooms are clean and nicely decorated. The pool was very nice. Breakfast could have varied from day to day, but it was fine for a short stay. This is the ONLY nice place to stay in Sterling.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I am glad you took the time to write a review for our hotel, Kathleen H. There are times that the road while traveling may become long and uncomfortable. At the Best Western Sundowner, we work as a team to provide a clean and positive atmosphere for our guests. We appreciate all feedback we get, and are always looking for better ways to make our breakfast stand out. We hope to see you soon. Sincerely, Krista Peterson

Room was really clean and modern. Staff was so helpful. The breakfast bar was one of the best I've had with strawberry waffels and omlettes! Coffee was always available in the lobby. Free wi-fi and work out room. I will definitely stay here again!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for taking the time to leave great feedback in your review about your stay, lucille68522. Our goal is to exceed the expectations of each of our guests during their stay. We provide superior customer service, a clean hotel, and many different amenities to appeal to everybody's needs. We have a spacious fitness center that allows many to workout at the same time, and have their own space. We look forward to providing a comfortable stay for you in the future. Sincerely, Krista Peterson

I would recommend this hotel and when back in the area this will be the place we stay. It was very easy to find and get to. Breakfast had a good variety. The pools were both nice and plenty of chairs around them to sit on. Rooms were clean and spacious, we had reserved a double queen and a king room but the double queen wasn't available. Still had plenty of room for everyone. My only complaint would be there is only one ice machine for the entire motel. Not a big deal but for some rooms it was a good walk.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Sundowner, KLC86. It is very easy access from the interstate to our hotel, which makes the hotel ideal for our traveling guests. The hot buffet breakfast is served with a smile and friendly customer service. We are glad you enjoyed our spacious rooms, it is important to have room to move around after traveling. I apologize for the inconvenience you experienced with the distance to the ice machine. I look forward to providing you lodging needs in the future. Sincerely, Krista Peterson

I would definitely return to this hotel. The manager was very helpful. The complimentary breakfast was good, and I appreciated the coffee maker in the room. The swimming pool was important as well to the children.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for writing a review about your stay at the Best Western Sundowner, David B. The indoor and outdoor pool really are a great place to let your children unwind after sitting in the car. Our breakfast is set up to accommodate all of our guest's needs. I am glad you enjoyed your stay, and look forward to seeing you in the future. Sincerely, Krista Peterson

We stopped here on our way through town. It is conveniently located right off the highway. We did not have a reservation as we were not sure how long we wanted to travel that day, but the front desk staff was friendly and accommodating. Room was clean, bed was a little firmer than I prefer, but that is personal preference. Room was a little pricey, but not terrible. Only downside is there are no restaurants particularly close, you have to drive several miles.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Jessica K, I appreciate you taking the time to write a review for our hotel. Our location is very convenient for the interstate, but is a couple miles out of town. For our travelers who like pizza or Chinese food, we have a couple places that deliver. We enjoy providing friendly customer service, and going above and beyond for our guests. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

This hotel is full of nice little surprises from the beautiful, stylish lobby furniture to the snack shop. From the nice pool area surrounded by grass & shrubs instead of bare concrete, to an indoor pool for winter. From the fresh paint on the exterior to the oversized rooms. From the door directly to our car out front to the island in the middle of the pool to sit on. It goes above and beyond.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Erin E. thank you for taking the time to write a review about the stay you had at our property. We enjoy providing our guest's with the nice little surprises, that make their stay enjoyable. Our outdoor swimming pool is a fun way to spend time with family and friends, while soaking up the sunshine. Going above and beyond is a goal we have for our entire staff. We look forward to seeing you in your future travels. Sincerely, Krista Peterson

Nice clean large room with plenty of room. Out doors pool very warm! Breakfast was fantastic,They had the best waffles and coffee we have had in a long time. One minor problem, they have no elevator so if you are handy capped please ask for a 1st floor room.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I am very glad you enjoyed your stay GrannyJan_06, and thank you for completing a review for our hotel. I apologize for the inconvenience you experienced due to no elevator. The first floor of the hotel has rooms with outside entrances, which make our guest rooms easily accessible. We enjoy providing our guest's with a large assortment of breakfast, to jump start their day. We hope to provide your lodging need the next time you travel through Sterling CO. Sincerely, Krista Peterson

We found the room very comfortable and easy to adjust the temperature, etc. The room was clean and quiet. It might have been nice to have had an easy chair. There were plenty of surface places for luggage, etc.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate you taking the time to write a review about your stay at our hotel, David G. After traveling, it is nice to have a clean and comfortable room to stay in. We like to put in the extra effort to make sure our guest's receive superior customer service, and have a great stay. We hope to see you in the future when you travel through Sterling. Thanks again, Krista Peterson

We love staying here. Anytime we need to stay in Sterling we stay here. We enjoy the outdoor pool when it is nice and the staff is always great. Love going back there. There is a museum within walking distance and outside tables. Very nice place to stay.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Carol R., we appreciate your loyalty to the hotel and want to thank you for writing a review. The outdoor pool provides our guests with the opportunity to soak in some sun rays, while playing in the water. We let our guests know about the museum, as it is a great place to spend some time during their stay. Great customer service is a key component in our guest's satisfaction. So all our employees do their best to greet each guest with a smile and a friendly greeting. We look forward to your next visit at the hotel! Sincerely, Krista Peterson

Thus little place has it all, Pet friendly, pool in and outdoor ,hot tub, gym, home made cookies ABD breakfast. Very good staff. We had a tornado alert, seriously and they were swift with instructions and calming words

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review for your stay, ilovegems 3. We understand the importance of alerting our guest's anytime there is a possibility of harm. We take all warnings seriously and understand that if we are calm, we help everyone else stay calm. We enjoy providing the little extra things to our guests, to make their traveling experience a good one. We absolutely love meeting all our furry friends and their families. Sincerely, Krista Peterson

The Sundowner can be always be counted on. I've been staying here for years. The staff is very accommodating and the rooms are clean and were renovated sometime in the past decade. Very convenient location close to the interstate and motel breakfast. They also have quality coffee and tea. Don't plan on streaming any HD movies. The satellite wifi is so slow that it took ten minutes to write this review.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I want to thank you for your loyalty, and also for taking the time to write a trip advisor review michaelfaas. We understand how important updating our hotel is to our guests, and the market. Daily we provide a yogurt bar, a breakfast sandwich bar, and a waffle bar to offer many different options to our guests. We apologize for the Wi-Fi connection, and will continue working to provide more speed for our guests. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

The Sundowner is the best hotel in Sterling. We always stay there when we"re in town. They have a variety of breakfast items...something for most everyone. We love the Grab N Go bags. The hotel staff is always warm and inviting.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review, and for your loyalty to our hotel Sandra K. We believe it is important to continue towards satisfying all our guests needs, so our grab n go bags have become a success. With many different things to offer for breakfast, we are able to meet the needs of all our guests. We look forward to any future stays you have with us. Sincerely, Krista Peterson

Certainly a nice enough hotel, comparable to all the others we stayed in during our 12-day trip, however, this was the most expensive room (even with an AAA discount). Perhaps the availability of other hotels in the vicinity raises the price??

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for staying with us and for giving us a great review. Our rates are based on % occupancy so as we are entering into our busy time of year, we encourage all of our guests to book as far in advance as possible to realize the best possible rate. We hope that if you find that you are going to pass this way again that you stay with us! Thank you again! Michelle Flinn Assistant General Manager

We came in after a long drive. Place looked great and we had both an entrance from the hall and from the parking lot to our room Very easy. Food great. Could tell all the hotel guests having good experience from chatting to them at breakfast.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Dear Robert R., Thank you for taking the time to write a review for our hotel. I'm very glad that you had a great experience and that all was to your liking. We strive to make every guest experience a memorable one, and this kind of feedback lets us know that we are doing well. We hope to see you again in the future! Thank you again, Michelle Flinn Assistant General Manager

Great Service, Friendly staff willing to make your stay a pleasant one. The room was very comfortable, clean and quiet. The breakfast was above average for the quality of food normally served at other competitive hotels.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate your willingness to take the time and write a review regarding your stay, William R. Our team believes in providing our guests with superior customer service throughout their entire stay. We provide many different options for breakfast, so we can serve all our guests needs. We understand the importance of providing a clean, home like environment for the comfort of our guests. Sincerely, Krista Peterson

I try and always stay at Best Westerns when I am on road trips. I find they have all been remodeled and the employees are consistently over the top kind and go out of there way to accommodate our needs. The Best Western Sundowner in Sterling stayed true to my expectations. I would highly recommend.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Nancy G, I want to thank you for being loyal to the Best Western brand during your travels. I appreciate you taking the time to write a review regarding your experience with our hotel, and the brand. The Best Western Sundowner team believes in going above and beyond to make our guests stay comfortable, clean, and accommodating. Our newly remodeled rooms, and breakfast room bring a fresh look to our hotel. Thanks again, Krista Peterson

This is the best hotel in Sterling. It's been nicely updated, has fantastic indoor & outdoor pools for the kids, wonderful breakfast, and always comes with a sample bag of Sterling's own Colorado Popcorn Company popcorn as an extra touch. The staff & grounds are always welcoming & inviting. We stay here every time we come to Sterling. Highly recommended!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Megan, thank you for writing a review regarding your stay at the Best Western Sundowner. We appreciate your loyalty to the hotel, and we always look forward to providing your lodging needs. Traveling can be very tiresome, so we like to provide extra things to make your stay memorable. Our indoor and outdoor pools help provide our guests hours of fun during their stay. We are committed to making sure each guest has a superior experience. Sincerely, Krista Peterson

The office staff were very friendly and helpful, the breakfast is great, and the rooms are spacious and luxurious. The pool is a little small and shallow, but overall a good experience. The cookies at the front desk are an added bonus!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay at the hotel Linnea D. I am glad you enjoyed your experience! We appreciate all our guests, and we love providing the extra little things that make their stay more memorable. We understand the importance of good customer service, and try to help our guests in any way possible. The larger size of our rooms provide our guests with enough space to move around after their long trip. Sincerely, Krista Peterson

We had a very nice room on the main floor with both a door to the interior corridor and one to our vehicle parked right outside. The breakfast was good and was served in a nice atmosphere. I would recommend this hotel to anyone traveling in the area.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay, Lndncr. Our rooms that have an inside and outside entrance, provide our guests with convenient access. The goal of our hotel is to provide each guest with an exceptional experience. Therefore, we provide great customer service, cleanliness, and plenty of choices for breakfast. We look forward to seeing you in the future. Sincerely, Krista Peterson

During a stay of two nights at the Best Western Sundowner in Sterling we enjoyed a large, very clean room, excellent breakfast in a clean, well-attended breakfast area, and a welcoming and helpful management. We chose it because of the good reviews on TripAdvisor and the establishment certainly met our high expectations. Our only regret was not having time on this trip to visit the museum next door.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for providing such a great review regarding your stay at our hotel ColoradoFarmer. We understand that while traveling, it is important to walk into a hotel where the staff care about the guest experience. Here at the Best Western Sundowner, we care about providing cleanliness, great customer service, and a helpful staff. The museum is a very great place to take a little time and visit as well. We look forward to providing your future lodging needs, when traveling through Sterling. Sincerely, Krista Peterson

Stay here regurally for business. Have no complaints. Good breakfast- if you don 't want the typical hot hotel breakfast then plan to eat elsewhere. Beds are very comfortable and the rooms are spacious.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review about our hotel Patricia D. We appreciate you loyalty to our hotel, and are glad you enjoy your experience. We understand that traveling for business can be very tiring, so getting a good nights sleep is important. With our new yogurt, waffle, and sandwich bar, we provide different toppings to make breakfast unique for each guest. We look forward to seeing you during your next stay. Sincerely, Krista Peterson

The hotel was beautiful and the staff was extremely friendly. The breakfast was hot and plenty of options. The pool was perfect for our little one. All and all if back in Sterling this would be the place to stay.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
We are glad you enjoyed your experience with us Christina M., and look forward to any future visits. Breakfast is such an important meal, so we provide enough options that our guests can find something they like. It is great to hear that your little one was able to enjoy the indoor pool. We also have a beautiful outdoor pool that will be open in May, so if you find your out this way we would love to have you back. Sincerely, Krista Peterson

We stayed at this hotel for a night in January, 2016. This was a great little hotel. The hotel had lots of small details normally only found at larger hotels. The breakfast was great, the room was comfortable, customer service was top notch. We had to get up early and leave. Otherwise it would have been nice to spend more time there. Location was easy to get to off the interstate. I would highly recommend this hotel.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for the wonderful review you wrote about the hotel Plainstravellors. I am glad you enjoyed the little extras that we offer our guests, we enjoy providing them. We believe that superior customer service begins when you pull into our parking lot. Any staff you meet throughout your stay will extend that customer service. We continue to improve our breakfast in the hopes of having a little something for all our guests. I wish you could have spent more time with us as well, but we look forward to your future visits. Thanks again, Krista Peterson

Very nice hotel - very clean, large size rooms and very comfortable. Breakfast was good. hotel staff was very friendly and helpful. nice to have both indoor and outdoor (seasonally) pool options. best place to stay in Sterling!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Kristi V, I appreciate you taking your time to write a review about your stay at the hotel. Our larger rooms provide our guest's with the space they need to comfortably move around during their stay. Our staff believe that providing our guests with superior customer service and a clean hotel, will make this leg of their trip a little easier. We hope you will be around Sterling this summer so you can enjoy the outdoor pool, as well as the indoor. Sincerely, Krista Peterson

room 134 Deluxe King Slow check-in on Sat. late afternoon--only one person at desk; the gentleman was welcoming and efficient once at the desk. The type of room requested only available on 1st floor (always try to stay on top floor) so went with first floor. Room was unusual in that it had two entry doors--one to parking directly in front of room (handy) and one into interior hallway. The room was a large, comfortable room. Noted was the high level of cleanliness. Plenty of lamps for reading & working. Amenities included a lounging chair with ottoman, microwave, fridge, separate vanity/sink , and décor of pleasant warm tones and western scenes. Location is close enough to I-76 to be convenient but not so close that there was any highway noise. Motel is directly across street from Overland Trail Museum and close to open space next to river. Breakfast was standard "free breakfast" fare--good enough to not have to go somewhere else. Never did find a tv channel guide in room. The bed was at the very firm end of the scale. The bath/toilet room door was at an angle such that leaving the light on in that room was disturbing to the sleeping area. We would stay here again if in Sterling.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay at our hotel, davontheroad. I would like to apologize for the slow check-in, and will use your feedback as a training tool for the front desk. The room type you stayed in does only have rooms on the first floor, but we have another King room type that has rooms on the second floor. Next time you make a reservation, I recommend requesting a King room upstairs and we will try to honor the request. Our goal is to provide each of our guests with an exceptional experience, so we try to honor all requests. We look forward to providing you with a clean, quiet, and comfortable stay in the future. Sincerely, Krista Peterson

On a road trip and needed a place to sleep for the night with two kids. We opted for a two room "suite" for a few $ more than a standard room. It was really setup more like two adjoining rooms which was fine for us and well worth it when travelling with the kids. The suite was recently updated and clean.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay cduced. Our two room suite is very convenient for families that are traveling. That suite in particular which has a door separating the two rooms, and provides three beds is a great room for our bigger families. We set a high standard with our cleanliness as we believe each guest deserves a clean experience while visiting our hotel. We hope to provide your lodging needs the next time you pass through Sterling. Thanks again, Krista Peterson

We wanted to place to stop on the way to Steamboat Springs, Colorado.and this hotel was about as far as we wanted to drive.Staff was very friendly and welcoming. You could hear people in the hallway but we did not have an issue with this during the night. The pool had a lot of chemicals in it, which irritated our eyes. Breakfast was very good, warm and fresh. Check out was easy. Same staff as the day before, very friendly. No issue staying here again. The pizza from Jimmy's is worth the call. Easy access from the interstate.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review regarding your stay at our property, Steven. I apologize for the experience you had with the irritating chemicals in the pool. We have used your feedback as a reminder for our staff and the use of pool chemicals. We appreciate the compliments for breakfast, as we are trying to provide our guests more options to start their day off right. Hopefully we can provide your lodging needs, during your future visits to Steamboat Springs. Sincerely, Krista Peterson

This hotel is located in a prime location, it is right off the highway and less than 5 minutes from downtown and about 10 minutes from shopping and more restaurants. From the moment I walked into the doors, I was impressed, I was greeted with smiles and my reservation was held even though I didn't arrive until after 10pm due to the snow. Everyone I encountered was friendly and professional. I felt safe and at home and I will stay at the Best Western Sundowners next time I am in Sterling Colorado. I feel like I now have a new "Home away from Home" in Sterling.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
The "home away from home" atmosphere is so important for guests traveling and staying in a hotel Deborah. We believe every guest that walks through our front door are important and deserve superior treatment. Our staff work hard to make sure we meet our guests individual needs in a professional way. We appreciate your loyalty to our hotel and look forward to seeing you in the future. Sincerely, Krista Peterson

After long day spend in the car, we stopped for the night. Hotel was very nice - nicely decorated. But: Our room was located right above breakfast area. Pretty much, if you opened the door and looked down, you were looking into breakfast area. First, 2 boys were sitting there until early morning - talking, which was very annoying. Then, I could hear staff preparing for breakfast, moving chairs, bringing food and then once ppl start coming for breakfast, it felt like there were right behind the door. It was very loud. :-( We would stay again, but maybe on the other side, away from noise.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Mayka27, thank you for taking the time to fill out a Trip Advisor review for your stay at our hotel. I would like to apologize for the noise you experienced, and will use the information as a training tool for our over night staff and our breakfast staff. We take pride in providing our guests with a clean, safe, and quiet stay. So I really appreciate your feedback, and will address the problem immediately. I look forward to providing your future lodging needs. Sincerely, Krista Peterson

Lovely staff and great room for our girls' trip of talking, laughing and playing cards! The room was extremely clean and very comfortable. We also enjoyed the pool and a good breakfast...the strawberry waffles were delicious!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Clrmepurple, I appreciate you taking the time to write a review for our hotel. We realize how important a clean and comfortable room is for our guests. We work hard to make sure every guest has a superior experience, every time they stay. I am glad you were able to enjoy your girls' trip at our hotel. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

The staff that was there was good. All but one cleaning person called in "sick" the day that all the teams were showing up for the tournament. This made check in time very late then resulting in making game prep time very difficult!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Tammy, thank you for taking the time to write a review regarding your stay. I would like to apologize for not having your teams rooms ready when you came to check-in. We are addressing the problem with our staffing, and are taking steps to make sure this does not happen in the future. Once again I apologize for any inconvenience we caused you and hope to see your team in the future. Sincerely, Krista Peterson

Rooms were very clean! I love the balconies attached to every room, I enjoyed my stay here. They have an indoor and an outdoor pool as well as a BBQ grill in the outdoor area. Gym was awesome... included a stationary weight set. I was pleasantly surprised as I wasn't expecting the BW in a small town to be so nice! I'd stay here again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
We are so happy you enjoyed your stay at our hotel, XML1066. Our indoor and outdoor pool provide many hours of fun for our guests each day. We look forward to the warmer months so our guests are able to enjoy our barbeque grill and outdoor area. We hope you are able to come back and see us after our outdoor pool has opened, so you can enjoy the pool as well. Thank you for writing a review, and we look forward to providing your future lodging needs. Sincerely, Krista Peterson

Always clean, they allow our pets, the decor is updated and the beds are comfy. What more can you ask for? We always stay here on our way to ski country and have never been disappointed. Kathie at the front desk was particularly nice at check in today.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I want to thank you for taking the time to write a trip advisor review in regards to our hotel, Daphne. We understand that superior customer service is important in the hotel industry, which is why we maintain the high standards that we expect from our employees. We look forward to having you and your furry family join us in the hotel again in the future. Thanks again, Krista Peterson

This is the only hotel I want to stay in while in Sterling, CO. It's great. I always feel safe and clean. I'm not concerned about sleeping under the covers or whatever. Unfortunately, I have been to a hotel where I had that concern.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I wanted to thank you for taking the time to write a review about our hotel Karen H. I am sorry you had to experience a hotel where you were afraid to sleep in their bed. We at the Sundowner try to make sure everything is clean for our guests when they walk in the lobby doors. Our goal is to make sure each of our guests receive a superior experience each time they stay. We look forward to providing your lodging needs in the future. Sincerely, Krista Peterson

Hotel was very nice on the inside. Outside looks a bit sketchy and the road on the way in is rough. A little more expensive than Comfort Inn. Front desk workers were very attentive and nice. Hotel is a little far from town.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you Jacob for providing a trip advisor review, we appreciate the feedback. I recommend for all our guests to book as far in advance as possible, so we can provide you with the best available rate. Our rates are based on occupancy, and we have do have a pretty high occupancy this time of year. I apologize for any inconvenience you experienced with the road to the hotel, I appreciate your feedback. I hope we can provide you with your lodging needs in the future. Sincerely, Krista Peterson

Wonderful place to stay. My stay was due to business. I appreciate the early breakfast available due to work times. Room was comfortable and clean and love the decor of the room and the hotel. Staff were pleasant and very helpful in my needs. Love the pillows you use in the rooms...very comfortable.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Melody P, thank you so much for taking the time to write a review for our property. We understand how important breakfast is in the morning, so we want to make sure even our early risers are able to eat. We try to make every guests stay an exceptional experience, so I appreciate the wonderful feedback. I look forward to any future business or personal visits that we get from you. Thanks again, Krista Peterson

Nice rooms, updated designs, great breakfast assortment, friendly staff. We weren't ready for the aromas of cow country so it would be helpful if they had a filtration system for that. But there was no getting around the feed lot odors anywhere in town. Still, the best, hands down, hotel and across from a terrific museum.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay STLbornandraised. I apologize for the smell of the feedlot around town, some days it is worse than others. The museum across the street is a wonderful site to have close by our hotel, definitely a great place to visit. I am glad everything was great beside the cow aroma! We look forward to providing you with another great experience in the future. Sincerely, Krista Peterson

We were completely satisfied by our stay here. It is an excellent for its price range. The room was roomy, clean, and comfortable. The breakfast was a typical hotel buffet, well done, with a good variety.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I am glad you were completely satisfied by your stay at our hotel Keith S. We appreciate you taking the time to complete a review regarding your stay. It is our goal to make sure every guest has a great stay, by providing them a clean and comfortable room, outstanding customer service, and a great breakfast. We look forward to providing your lodging needs in the future. Sincerely, Krista Peterson

We have stayed at the Best Western Sundowner in Sterling many times and have never been disappointed. The staff is wonderful, friendly and very accommodating. The rooms are very clean, beds are big and deep and warm, large TV and microwave/refrigerator-everything you need. The breakfast spread is carefully attended to, lots of options for a large meal or lighter ones, juice and coffee are abundant. We travel with our Lab. dog and there is a nice little park with grass and tables adjacent to the hotel, the hotel gives out treats and poop bags for their 4 legged friends and everyone picks up their messes, makes for a nice walk in the morning. The Sterling Overland museum is also next to the hotel and if you have time it is a well done museum with great displays, highly recommend that!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a wonderful review regarding your stay at the hotel Suzannea890. It is our goal to provide each of our guests an exceptional experience, while they stay at our property. We have a big heart for our furry friends, and want to make their stay as good as the rest of their family's. The museum is an attraction that we recommend our guest's taking the time to visit. We look forward to providing your lodging needs in the future, thanks again for your wonderful review. Sincerely, Krista Peterson

Stayed one night for a nearby volleyball tournament for my daughter. The room was clean, the hotel easy to find as it's right off the highway. I had called ahead for a handicap room as I'm recovering from ankle surgery - to find that the two story hotel does NOT have an elevator, which I'm glad I knew ahead of time. The indoor pool is pretty tiny, but they do have a decent size breakfast room that we used for a pizza dinner party. The gentleman Randy at the front desk was super friendly and funny.... it was sold out that night and he was able to check people in quickly and kindly. Overall a nice stay.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
AmyinVail, Thank you for writing a review regarding your stay at our hotel, we appreciate the feedback. I apologize for not having an elevator, and am glad we were able to accommodate you on the lower floor. I am thrilled to see you were able to use our breakfast room for a pizza dinner party, that size of a room does come in handy. I am also glad you received great customer service during your stay. Sincerely, Krista Peterson

This Best Western (and we are Best Western Reward members) exceeded our expectations based on the other reviews regarding the Immaculately clean and comfortable accommodations! This hotel could be a model for others! We even complimented the breakfast attendant who was cleaning the window blinds one by one while she was waiting for the hotel guests to arrive for breakfast. (We ate early; the wonderful breakfast begins at 6.). We plan to stay here again on our next trip back to WI from CO!

Sundowner06108, Manager at BEST WESTERN Sundowner, responded to this review
Dear Wanderers, Thank you for a great review! I'm so glad that we exceeded your expectations and even more happy that you'll be back! It's nice to know there are places that you can count on while traveling - just puts your mind at ease. Have a wonderful trip back and we'll see you soon. Sincerely, Michelle Flinn

I stay here at least once a month when I'm in town on business. The staff is always friendly, courteous, hard-working and effective. The front desk staff are especially good at their jobs. The rooms are always very clean, but never smell perfumey. I look forward to returning to the hotel room after i'm done working.

Sundowner06108, Manager at BEST WESTERN Sundowner, responded to this review
Dear Wayne, Thank you for taking the time to write such a great review of our property. Here at the Best Western Sundowner, all departments strive to make your stay enjoyable. We know that many of you travel so very much, and we try to provide you with a homey atmosphere. Thank you again for writing this review and we look forward to seeing you next time! Sincerely, Michelle Flinn

Its one of the better Best westerns ive stayed at. I love the building and the staff were very nice. Rooms very clean. Definitely would stay again if on Vacation. The scene is not bad. Very nice rest stop across the street very relaxing. Breakfast was good and the pool was awesome .

Sundowner06108, Manager at BEST WESTERN Sundowner, responded to this review
Thank you for such a wonderful review of our property. We understand that cleanliness is important when choosing a hotel to in which to stay. We also pride ourselves in providing a place for peaceful rest – whether you are traveling on business or for pleasure. Thank you for your wonderful review, and we look forward to providing your hotel needs in the future. Sincerely, Michelle Flinn

Driving in near blizzard snow brought me off the interstate. I am so glad it did. This is the friendliest property I have stayed at in such a long time. It was Christmas night. A long day driving. Nothing open in town to get a meal. But the Manager was working so her employees didn't have to. She had made chili for her guests and was so helpful. We had a puppy and he was welcomed as much as we were. What a wonderful overall experience. Will definitely stay here anytime we get close again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you Tom S. for taking the time to write a review regarding your stay. We are very pleased we were able to accommodate you and your puppy on Christmas night. We take pride in our hotel, and pride in every guest that stays with us. We provide little things to each room to help make the stay away from home a little more comfortable. We look forward to providing you another wonderful experience if you travel through Sterling. Sincerely, Krista Peterson

Nice room and clean. We had an updated room which was nice. Linens were good. We were on the 1st floor in the back and it was quiet. The breakfast was average - lots of choices but hot food wasn't very good. The room was overpriced however - should be under $100 for the type of hotel and room.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review about your stay 1415trips. We are glad you enjoyed your stay at the hotel and appreciate any feedback you may have. The earlier you are able to reserve the room, the better chance we have to offer you the best available rate. We look forward to providing your lodging needs in the future. Sincerely, Krista Peterson

I have stayed at the other two hotels in Sterling and the Sundowner by Best Western blows the other two away. They have great service and the hotel is clean and nice. The towels were nice and the breakfast was fantastic.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review for our hotel David P. I am glad you enjoyed your stay at the hotel, and appreciate your loyalty. We strive to provide our guests with a clean and comfortable stay, since traveling is not always easy. We look forward to you staying with us again, next time your trip leads you through Sterling. Sincerely, Krista Peterson

Very nice Best Western. Our room was clean, quiet, and bed was very comfortable. Considering the time of year, we thought the rate was high. May make a difference next visit. The Breakfast was good. The staff was very friendly and made us feel at home.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Dave V., Thank you for writing a review about your stay at our property. We are glad to hear that you had a good stay, and are excited to provide you with another great night when you visit us again. Our rates are based on occupancy, so in order to get the best rate we recommend booking the reservation as soon as you can. We look forward to providing you another clean and comfortable nights stay, with superior customer service. Thanks again, Krista Peterson

I stay here every time I come to Sterling. They are easy to get too and the staff has always gone out of their way to help us. The rooms are always clean and lots of towels. Breakfast has always been good with plenty of fruit.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
We appreciate your loyalty to our hotel Rod L., and we will continue to make your stay enjoyable when you are in Sterling. We understand that cleanliness is important when choosing a hotel to stay in, therefore we pay special attention to detail. We enjoy providing a full breakfast for our guests, to give them a jump start on their day. Thank you for your wonderful review, and we look forward to providing your hotel needs in the future. Sincerely, Krista Peterson

I highly recommend this hotel if you are staying in this area or need a quick night location while traveling. Very clean, staff were very helpful. I feel safe as a woman with their "internal" room entrances. They had just worked on the indoor pool and it looked great. We especially enjoyed the morning complimentary breakfast. Although very similar to many other hotel offerings, theirs had extra touches that make it better than most! i.e.: Choices of types of waffles to make, omelets on some days.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
DJTeaches, Thank you so much for leaving such a wonderful review regarding your stay at our hotel. It is our goal to offer each of our guests a unique experience during their stay. We understand the importance of providing a clean hotel, friendly service, and a safe and secure atmosphere. We look forward to providing your hotel needs in the future. Sincerely, Krista Peterson

We stayed at this hotel on our way to Indiana. When I went to the desk to check-in the man was a bit surly to say the least. Our room was strange and out dated. There was a door to the room in the hallway and a door from the outside like the older drive up motels. I think the property was somewhat rennovated and they just left the outside doors instead of closing them in. Anyway the price for this disappointing room was $152.99 for the night (this was a AAA rate) plus taxes which made the night $171.35. I would not recommend this Best Western for a multitude of reasons but primary would be the value. Overpriced and in need of TLC doesn't equate to a place you want to stay.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Dale B. I want to thank you for writing a review regarding your stay at our hotel, we appreciate your feedback. I would like to apologize for our front desk employee not extending the correct customer service, that we expect. Our ground floor rooms provide our guests with the convenience of pulling right up to their door throughout their stay. For our guests who do not want the outside entrance to their room, we gladly put on the second floor of the hotel. If you are passing through Sterling again, we hope that you will give us another chance to exceed your expectations. In order to get the best rate available we recommend booking your reservation in advance. Sincerely, Krista Peterson

Very nice place to stay would refer to family and friends. Room was clean and comfortable. Breakfast was delicious with lots of different things to choose from to eat.. Staff was very pleasant and helpful.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a wonderful review regarding your stay at our hotel, Melody P. We like to provide our guest's with a big selection of breakfast foods, so they have a good start to their day. We are aware that traveling can be exhausting, so we make sure the hotel is clean and our staff is friendly. We look forward to you referring us to your friends and family, and to providing your lodging needs in the future. Sincerely, Krista Peterson

Great set-up for our Labs to enjoy during hunting season. We reserve a room months in advance to ensure we don't miss out on this great hotel with wonderful staff. If you decide to sleep in instead of hunting, breakfast is awesome. The green chili is perfect - as well as Breakfast Blend coffee and fresh made waffles.

Sundowner06108, Front Office Manager at BEST WESTERN Sundowner, responded to this review
Mary, Thank you for your wonderful comments! We understand that many people travel with their dogs during hunting season and are happy to provide comfortable accommodations. If you do leave before breakfast begins, our desk staff would be happy to get you something to eat as well as offer you some of our 24 hour coffee. We look forward to seeing you again in the future. Thank you again, Angel Ramos Front Office Manager

Helpful clerk that let us check in early afternoon after a very long drive. Good bed and comfortable room. Nice to have TV remote in cover promoting that it is a "fresh remote". Breakfast was ok, no orange juice, just watery liquid.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for completing a review about your stay Grammie_11, your feedback is very important to us. I would like to apologize for not exceeding your expectations while you stayed with us. It is our goal to make every guest who stays with us have a superior experience. I will use your comments to provide training for our staff in order to correct the problem. We hope to see you again in the future. Sincerely, Krista Peterson

Hotel is located in a nice setting on the west side of Sterling, away from US 40, the evening receptionist was friendly and wifi saavy when we had problems activating the internet, room was comfortable and well appointed. Would definitely revisit this motel when we are in this beautiful area again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Paul M, It was great to read your review, and the comments you left regarding the staff and hotel. Our staff are trained to help with any problems you may have, so I am glad the desk clerk was able to help with your Wi-Fi connection. I hope you are able to stay with us again, so we can provide you with another great night stay in Sterling CO. Thanks again, Krista Peterson

We stayed here for one night on a longish road trip. We were pleasantly surprised with our room, which was on the ground floor, toward the back of the hotel. This meant we could park directly outside -- and it was also very quiet. Our room looked like it had recently been updated, with nice, modern decor. Front desk staff were friendly and efficient, rooms were spotless, and breakfast was good. The hotel is slightly away from "downtown Sterling", but very close to the interstate. (Not that we could hear it from our room, even while sitting outside of our room -- it was very quiet.)

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to complete a review for the hotel. The rooms on the lower floor have recently been remodeled, and are easily accessible from the parking lot. We understand that traveling can get exhausting, so we like to provide a great stay for our guests. When you pass through Sterling again we hope you will consider us for your lodging needs. Sincerely, Krista Peterson

I was traveling out for business purposes to the Sterling area. This hotel was convenient and easy to access from the interstate. The staff was very helpful from making the reservation to checkout. The room was clean and was very comfortable. The hot breakfast was great in the morning! I would definitely stay here again!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to provide wonderful review for our hotel Catherine S. We take pride in offering each and everyone of our guests an exceptional stay. We know how important a good hot breakfast is in the morning, to jump start the day off right. We look forward to providing you with your lodging needs if you are out this way. Thanks again, Krista Peterson

Have stayed at this property several times over the years. The cleanliness is stable, the property is older but in good condition. It is way overpriced for its geographical area. They are the only nice game in town and they know it for a 100 mile radius so I feel they charge according to it. This motel anywhere else is in the $100.00 per night range. The oil boom is over for the time being.

Sundowner06108, Assistant General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for your review Earl Y and your loyalty to our hotel and brand. Since the flood in 2013 we have made many improvements to the hotel and are continuing to do more. Our rates are based on availability and we do typically sell out during the week. We hope the customer service we provided will bring you back again. For your future reservations, please contact us as early as possible so we can be sure to offer you the best available rate. Feel free to contact me directly at the hotel if I can be of any assistance. Sincerely, Krista Peterson

The hotel was clean and the staff is very nice. It' s a little outdated, but it isn't really an issue for me. There isn't an elevator. This is the only acceptable place to stay in Sterling, CO. Trust me I know this for sure.

Sundowner06108, Assistant General Manager at BEST WESTERN Sundowner, responded to this review
Kamy, Thank you for writing a great review for our hotel, we appreciate the feedback. I am glad you enjoyed your stay and am thankful that you had a great experience with our staff. I understand that not having a elevator can be very frustrating. When you book your reservations we would be happy to request the ground floor for you. If we are not able to honor the request we would love to help you with your luggage, to lighten your load. We look forward to providing your lodging needs in the future. Sincerely, Krista Peterson

The room was very clean as was the bath and shower. Front desk was friendly and efficient. Breakfast was above average. We would stay here again if passing through. it is next to a truck stop but was quiet.

Sundowner06108, Assistant General Manager at BEST WESTERN Sundowner, responded to this review
Curtis, We at the Best Western Sundowner understand how traveling can be very tiring. So we try to provide our guests with a clean room and great atmosphere. We are very happy you enjoyed your stay, and look forward to providing you with an excellent place to stay whenever you come through Sterling. We appreciate you taking the time to write a review for your stay. Sincerely, Krista Peterson

From the moment we parked the car and walked through the front door, we knew we had made a good choice of a place to stay. My only regret was that we were only able to stay one night. Sterling is a bit out of the way from big cities, but we received better service than we have in the big city hotels. Krista at the front desk welcomed us as if she'd been looking forward to our arrival. Access was easy since there was both an inside and outside door to our room. The staff was helpful with every question or smiling in greeting when just passing in the hall. Breakfast was attractively arranged, good and the breakfast room was large and inviting. The place was clean, spacious and comfortable. AND there was complimentary gourmet popcorn packaged locally and two water bottles. Who could ask for more? I'd stay here again in a heartbeat - I hope our travels will take us through Sterling in the near future.

Sundowner06108, Assistant General Manager at BEST WESTERN Sundowner, responded to this review
Linda, I want to thank you for the wonderful review you gave our hotel. I also wanted to thank you for the title you gave to your review, "Small Town Gem." All staff here at the Best Western Sundowner work hard to provide our guests with an exceptional stay. I will make sure the staff is made aware of the compliments you gave. I hope your future traveling will bring you through Sterling, so you can enjoy another nights stay with us. Thanks again, Krista Peterson

Great value, very comfortable suite. There's and extra bonus, mid-afternoon buffet for free. Large comfortable space, friendly staff. Nice breakfast included. I'd stay there again, in fact this is our 3rd time.

Sundowner06108, Assistant General Manager at BEST WESTERN Sundowner, responded to this review
Russ, Thank you for writing a review about your stay at the hotel. One goal of ours is to give all our guest's an exceptional stay, so they choose us for their lodging needs. I am very happy that while staying here you were treated kindly and enjoyed everything we had to offer. We look forward to providing you with another great experience in the future. Sincerely, Krista Peterson