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Best Western Hotel Sundowner, Sterling

4.5/5  - basé sur 476 notations.
125 Overland Trl, 80751, Sterling, United States - Voir l'itinéraire

Bénéficiant d'une situation idéale juste au bord de l'Interstate 76 (sortie 125) entre Ogallala et Denver, Colorado, le Best Western Sundowner offre un service clientèle primé et des chambres récemment rénovées à un tarif imbattable. Non loin de ce charmant hôtel de Sterling, Colorado, vous trouverez de quoi passer la journée sous le signe de l'aventure et du divertissement. Des manifestations sportives du collège postsecondaire Northeastern aux greens et parcours luxuriants proches, assistez à de nombreux événements, comme le spectacle de voitures anciennes de Flatlanders et la foire artisanale de Logan. Tous les clients trouveront leur bonheur à courte distance en voiture du Best Western Sundowner. Profitez de votre séjour pour visiter le musée de l'Overland Trail (célèbre voie ferrée), aussi prisé par les touristes que par les autochtones. Cet hôtel entièrement non fumeur de Sterling, Colorado, où les animaux sont admis, propose des chambres confortables disposant de l'accès à Internet haut débit sans fil gratuit, la télévision câblée avec de nombreuses chaînes gratuites, dont HBO®, et tous les conforts de la maison. En outre, le Best Western Sundowner offre un petit déjeuner complet chaque matin, une superbe piscine extérieure saisonnière, un parc de loisirs, une aire d'entraînement sur place, le journal quotidien USA Today® et des ordinateurs à votre disposition 24 h sur 24. Les clients d'affaires apprécieront également la proximité du Best Western Sundowner par rapport aux entreprises locales, dont Banner Health Services®, Trinidad Benham Corporation, Amcon Distributing, etc. Les personnes venues rendre visite à des étudiants du collège postsecondaire Northeastern Junior College seront heureuses de pouvoir séjourner à proximité de l'établissement. Attendez-vous à passer un séjour agréable et mémorable à Sterling, dans le Colorado. *D'importants travaux de construction routière sont en cours à Sterling. Les ouvriers travaillent actuellement sur la route d’accès à l’hôtel. Veuillez suivre les panneaux pour accéder à l'hôtel*

Best Western

Hotel Sundowner

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
Basé sur l'avis de 476 voyageurs
Note attribuée
Excellent
254
Très bon
155
Moyen
42
Médiocre
14
Horrible
11
CONSULTEZ LES AVIS POUR
En couple En couple
119
En famille En famille
188
Escapade entre amis Escapade entre amis
28
Professionnel Professionnel
86
Voyage solo Voyage solo
35
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"A+."

5
06/07/2018

Great hotel! Everyone on staff is friendly. Room spacious and comfortable with a balcony over the pool . The pool area is absolutely fantastic!! It is outdoors and very large with a little island in the middle of the large pool and a separate jacuzzi area, all surrounded by lovely greenery. Just a gem! Add to that a large breakfast area for the complimentary breakfast and a great fitness room. One could not ask for more. One tip: hotel does not have an elevator, so if that is an issue, be sure to reserve a room on the first floor.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Your review made our weekend, Rachel! Thank you! We're so glad you enjoyed your room and balcony! The pool area is wonderful isn't it? It's a real treat in the summer time! Our kiddie pool is great for the little ones to enjoy as well and our park is just beautiful! Thank you so much for thinking of us along your journey and we hope to see you again soon!

"Best stay if our trip!"

5
02/07/2018

My family and I stayed here while in Sterling for a wedding, we absolutely loved our room, the pool, the service, the breakfast, everything! :) Great place! If we are in town again we will always stay here.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We hope you enjoyed the wedding festivities and we're so glad you enjoyed your stay with us! It means a lot that you will continue to stay with us while in Sterling. Cheers!

"Nice place to stay"

5
19/06/2018

On arrival, desk person was helpful in resolving an issue (our fault), he was patient and accommodating. Smaller lobby, but it works. Stairs to second floor room, but not a problem. Rooms clean, comfortable bed. Bathroom a little small. Laundry room with two washers and dryers (stayed at a Hampton last night that surprisingly had no laundry facility). Friendly staff, reasonably priced for area and what you get. Top of list if I have to stay in Sterling area again.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks for your wonderful comments in regard to your Front Desk Agent (we will be sure to pass them along), your room, bed, and laundry facilities! We have many different room types, including some with larger bathrooms! Just be sure to request it at check-in during your next stay. We look forward to seeing you again, travel safe!

"Nicely located property"

5
31/05/2018

Back again in 2018 Kudos to Randy for fixing a invoicing problem. We will come thru in Sept on the way home. Plenty of parking for large rigs. Great property located close to I-76 exit. Friendly, helpful staff. Clean relaxing rooms at value. Complete breakfast. We had business at the county fair grounds and it is easy to access the grounds from here.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Randy is great isn't he? Thank you for your comments, we will pass them along! We look forward to seeing you in September, we'll be sure to keep the breakfast hot and the cookies warm. Travel safe!

"Stay at the Sundowner"

4
30/05/2018

Great accommodations and very friendly staff. Make it a stop on your travels. Rooms were clean and furnished nicely. Nice pool area, felt welcomed. Manager made a point to let her know if we needed anything else to make our stay more comfortable. Nice!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We strive to make every guest feel like family, and we're really glad you felt that way upon arrival. Our General Manager, Krista, is a treat and truly delights everyone that walks through her door. Thank you for your wonderful review, and please come see us again when travel brings you through Sterling! Cheers!

"Get out of the Weather...Just in time!"

5
30/05/2018

Nice Motel. Recommendations for dinner were great... Room was quiet, which for our trip of staying in 9 motels in 10 days, 1/2 had unnecessary noise from either an off balanced fan, or a noisy refrigerator.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
A quiet hotel room really does the body good and it sounds like you could have used a great night of sleep after a long few days of travel! Thanks for staying with us and taking our dinner recommendation - safe travels!

"Excellent Customer Service"

5
29/05/2018

Great customer service. Check in clerk was friendly and knowledgeable. Exercise room was state of the art and lots of amenities. Hotel was conveniently located and I loved the two entrances on the first floor.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you! Your comments mean the world to us and we thank you for staying with us while in Sterling! Happy trails!

"Sundowner"

4
29/05/2018

Overall a great place to stay. Could use a few modern upgrades but I would stay again. If you stay, make sure you ask to meet Blythe, she will make your stay a happy one. Best hotel in the area by far.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you Michael, we more than appreciate this kind review! Travel safe!

"Perfect Overnight Stay"

5
22/05/2018

We randomly picked this hotel on a road trip. It is convenient to the interstate. Deanna greeted us with a welcoming smile which was much needed after a long day of travel. Our room location request was granted quickly and check-in was a breeze. The room was large enough for a family of 4. The room was clean and the linens were fresh and crisp. The beds were comfortable and the shower had good pressure. The hotel is conveniently located next to a gas station with all the food & beverages we needed for an overnight stay. Other restaurants were located about 5 minutes away. I would highly recommend this hotel for an overnight stay while in the Sterling area.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Random is so fun, thanks for picking us! We're so glad that you had a smooth check-in and a smile; hopefully you got to enjoy a cookie too! We really appreciate your recommendation and hope you'll come see us again. Travel safely!

"NICE BUT TERRIBLE CHECK IN AND CHECK OUT"

3
17/05/2018

Hotel gave away our reserved suite and initially tried to give us a single room with less sleeping capacity. They then added another room to make up sleeping capacity and assured us the two rooms would be given at the price of the original suite. They then tried to charge us additional for the second room at time of checkout. Will check credit card statement closely!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi there, thank you for reviewing your most recent stay with us. We are glad that we got everything worked out before your departure, and that you were able to speak to our General Manager, Krista to get the issue resolved quickly and efficiently with copies of your statement. We appreciate your patience on this matter and can assure you that this does not happen often. We hope you'll give our suite another chance during your next trip to Sterling! Happy trails!

"Good clean hotel"

4
11/05/2018

We have stayed at the Best Western Sindowner several times in route to Colorado. Easy to get to off the interstate. Friendly staff, comfortable beds, good breakfast and very clean. This time we received a thank you for staying with us bag with snacks and a couple of waters. Nice touch.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks Karen, this review means a lot to us. We're so thankful that you continually choose us when you're coming through town, and our goodie bag is a small way to thank you for your patronage. We look forward to seeing you again, travel safely!

"Really nice hotel"

5
04/05/2018

Every thing was very clean and seemed In fresh repair. Beds were comfortable and pillows were comfortable. Free breakfast was plentiful and we got our best price by booking directly with Best Western. Staff was very pleasant and the balcony on the 2nd floor rooms was a real treat.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
You're right Colleen, your best bet is to book directly through us! Thanks for the shoutout on our beds, pillows, breakfast, price, staff and rooms! You made our week! Come see us again soon, we'll keep the cookies warm.

"The best hotel in the area"

5
03/05/2018

If you want excellent customer service with friendly staff, a clean hotel & room with a great complimentary breakfast, I highly recommend this hotel. I usually stay at a different chain of hotel, however, I have now found a chain that exceeds my expectations!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Your recommendation means the world to us, thanks Nicole! We strive to make every guest feel like family and we're glad you loved our staff, your room and breakfast! Happy trails!

"Great place with great service."

1
18/04/2018

Large comfortable room with great beds and breakfast. Staff was amazing when our plans had to change. Cookie at check in, newspapers at front desk and coffee or tea always in the lobby as well is in your room.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Patricia! It looks like you had a wonderful stay with us and enjoyed your room, breakfast, staff and cookies! Would you consider changing your one-star rating to a five-star to reflect it? We would appreciate it immensely! Thank you for staying with us and we look forward to seeing you again soon!

"Thankful for this BW"

5
16/04/2018

We had to stay at this hotel due to road closures from weather. We could not have been happier. Great rooms, rates, and staff. The fact they accept dogs was wonderful. Everyone was thoughtful and helpful. We had a hot-tub suite - and it was fantastic. Just what we needed to relax and make the best of our unplanned evening in Sterling CO. Thanks to everyone for their help.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We understand road closures can be frustrating, but thank you for getting off the road and staying with us along the way. We love having our four-legged friends with us, and we appreciate your comments about our staff, rooms and rates! We hope to see you again when your travels bring you through Sterling (hopefully not during a blizzard). Happy trails Carol!

"Travelling with a dog"

5
13/04/2018

If you have a dog, this is hands down the hotel for you! Wonderful staff, clean room, good breakfast options. Our room had a back door so we could easily take our dog to the little park area they had with big trees, and plenty of room to throw the ball for our dog. No busy street where we had to worry.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We love getting visits from our four-legged friends, and yours is no exception! Thanks for bringing him along. We're so glad you had a great room, breakfast and easy access to the park. Thank you for staying with us, and we hope to see you again in the future!

"Great motel!"

5
22/03/2018

Pleasant surprise in Sterling, CO at this lovely Best Western. Right off the highway but close to downtown for great restaurants. Love the “drive-up” right to your own room. Great for unloading and for taking our small dog out for walks. Yes, very pet friendly as well! Very clean. Staff friendly and helpful. Highly recommend.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks so much JM! Our location is pretty great and being able to drive up to your room is a huge plus! Thanks for your wonderful review! We're glad your furry small friend was able to come along for the trip as well. We hope to see you again soon!

"Nice renovation"

4
28/02/2018

We have stayed here several times over the years and think they have done a nice job of updating the hotel. It is a very good location to the interstate for travelers and we found the front desk staff to be very helpful.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Corinne! We definitely owe some kudos to our owners, who make sure our hotel is always updated and up-to-par with the current times. Thank you for recognizing our updates and we look forward to seeing you for another stay. Happy trails!

"We enjoyed it!"

4
27/02/2018

Our room was clean, and also had a little balcony off the second floor we could enjoy the sunshine in the afternoon. The breakfast area was spacious and also had a nice variety for a continental breakfast. Would stay there again!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
The world always looks a little better from the balcony! Thank you for your review BuffaloBug! We'll see you again soon!

"Road Stop"

4
20/02/2018

This hotel is very nice and clean. The bed was very comfortable. There is a pool to relax in too! The front desk agent was extremely kind and helpful. If you are looking for a decent and quiet roadside inn, look no further!!!! I highly recommend this hotel.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you for your recommendation Kerri! We're so glad you had a great stay with us and look forward to your return. Safe travels!

"Fabulous"

5
09/02/2018

Traveling 2 weeks every month I meet a lot of hotel employees and experience many different properties. This Sterling property never fails as the most comfortable trip. King rooms are spacious, modern and complete with everything you will need. Staff is best part of the stay. They know the area and can direct you to a wide variety of restaurants, activities and seasonal events special to the surrounding area. Always go above and beyond!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for taking the time to write a review regarding you recent stay in Sterling, eiketre18. I am so glad we provide you with your most comfortable stop, it is our goal to provide a clean and comfortable stay to all our guests. I am so glad you receive great customer service from our staff, each staff member here likes to form friendly relationships with our guests. We look forward to any future visits you have with us in Sterling. Sincerely, Krista Peterson

"OK for a road stop. Will try Holiday In next time"

3
04/02/2018

Its OK. Right near the exit for may off and easy on in the morning so.. convenient. I wasn't too impressed though with the accommodations and will try the Holiday Inn across the street. Unimpressed with the breakfast.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for taking the time to write a review about your stay at the Best Western in Sterling. I would like to apologize for your experience, as it is our goal to go above and beyond for all our guests. I am sorry you did not enjoy breakfast, as we try to provide a large selection in order to meet all our guests breakfast needs. I hope you will give us another chance to exceed your expectations. Sincerely, Krista Peterson

"Outstanding"

5
02/02/2018

Great service. Everyone was very nice. Sevice was great. Staff was helpful and really liked how I was treated. I will be returning. The room was very clean and it was very relaxed. Anyone that comes to this hotel will love it.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I appreciate you taking the time to write a review, 901diamond. I am so glad you received great service, our goal is to provide superior customer service, by anticipating our guests needs. I am glad you were able to relax, as traveling can be very tiresome. We look forward to any future stays you have at our property. Sincerely, Krista Peterson

"Great Hotel at a Fair Price"

5
10/01/2018

I was warmly greeted when I walked in the building and every staff member was excellent at keeping me feeling welcome. It is an older building that has been maintained beautifully. STAY HERE!! It's not worth forking out an arm and leg just to stay in the "new" hotel across the street. The rooms are just as clean (if not cleaner) than across the street and the service you recieve is unmatched!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for the wonderful review and taking the time to write one, dianesl6391VA. I am so glad you enjoyed your stay. We are blessed to have owners that really care about maintaining their property. We have just recently finished renovating the whole hotel. I am so excited for any future stays you have at our property. Sincerely, Krista Peterson

"Nice Place to Stay"

5
08/01/2018

We stayed at this location due to a volleyball tournament. It was clean, comfy beds and the room was better than expected. I would stay here again. We were impressed with the breakfast room and the vast selection of items.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review about your recent stay, Bridgett L. I am pleased to see that you enjoyed the beds and your room. We like to provide our guests with an assortment of breakfast choices, that way everyone eats before heading out. We hope to see you again in the future. Sincerely, Krista Peterson

"Very relaxing stay"

5
06/01/2018

The room was great. Although initially I was a little concerned about the exterior door to the room, it came in very handy and we enjoyed having the option. Breakfast was really good. The green chili was great!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, Michael. Thank you for taking the time to review your recent stay. Our green chili definitely adds some great flavor to our breakfast bar. Our outside entrances are very convenient for our guests, so I am glad you were able to enjoy them. We look forward to any future stays at our property. Sincerely, Krista Peterson

"Great place to stay"

5
31/12/2017

This Hotel was a great place to stay! It was very clean and nice and the staff was friendly and helpful. The food in the morning was good, amenities were user friendly and nice. A great place to spend the night!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review regarding your recent stay. We are so pleased to see that you enjoyed your stay with us. We work hard to provide a great all around experience for all our guests, from superior customer service to a great breakfast. We hope you will come stay with us again when you are traveling through the Sterling area. Sincerely, Krista Peterson

"Sterling Stay at Sundowner"

5
24/12/2017

The staff was extremely knowledgable in regard to weather reports as we had questions about the driving conditions. They were very helpful with our late arrival and need for assistance with bags. We were given extra blankets without a fuss. Breakfast was great.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our hotel, Jo A. We work hard to anticipate our guests needs, so we like to be informed of the weather and road conditions. I am glad you received assistance with your bags and an extra blanket. We hope you will come stay with us again in the future. Sincerely, Krista Peterson

"Great Stay"

5
18/12/2017

The off season prices are excellent and everyone was very helpful and nice. Breakfast was great and it was easy checking in. The hotel is right next door to the museum. The kids enjoyed the pool. We had a great time.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review about your recent stay, 602susanf. We are so glad to hear you enjoyed the pool as well as the museum. Our breakfast has many different options, to provide something for all our guests. We hope you will stay with us in the future. Sincerely, Krista Peterson

"Great Service"

5
07/12/2017

Although the hotel is older it is well maintained and clean. Beds are comfortable and rooms and lobby have modern decor. Breakfast area is clean, well maintainedand. Breakfast buffet has a great variety for adults and children.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay in Sterling, Louise R. Our whole hotel has been remodeled since 2013, and our owners are always looking for was to keep it updated. We like to provide different options for breakfast, so all our guests can find something they like. We hope you will come and stay with us again in the future. Sincerely, Krista Peterson

"Very good Motel"

4
26/11/2017

Very good clean good parking poor value for price if you need a place to sleep close to highway this would be fine my rating is based on no offering of food you had to go down the road all that was offered was coffee.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you so much for taking the time to review our hotel! We're sad you thought this was a poor value for the price as we stay competitive in our markets and believe we offer the best hospitality and amenities in town. We'd love to hear more of your thoughts on this so please feel free to give our General Manager, Krista, a call at any time as we always want out guests to feel they are getting the best bang for their buck. Next time you're with us, be sure to ask for a list of restaurants that deliver, we'd love to get you the hook up for food! Safe travels!

"Nice Hotel"

4
17/11/2017

Hotel is in a great location and had a great experience there. Room was clean and the bed was very comfy. The breakfast buffet was well stocked and the food tasted fresh. Showers had plenty of water pressure.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We're so glad to hear that you had a great stay with us! Thanks for taking the time to review our hotel, staff, rooms and breakfast! We look forward to seeing you again when you travel through Sterling. Happy trails!

"Overnight stay between Wisconsin and Carbondale, CO"

5
16/11/2017

Best Western properties have been dependable for me and I made reservations through the app while traveling through Nebraska. I make the trip fairly often; visiting friends or skiing, and tend to drive until I feel tired. The hotel was easy to access, just off of Hwy 76. Arriving around 11pm, I was happy with an easy check in, along with a bottle of water. My room and bath were both large and the room had a refrigerator and microwave. Because of my arrival time my room was close to the lobby and there was some noise. I was so tired it didn't bother me for long. Heading out early, the staff was cheerful and helpful. Not a long stay but it got the job done- rested and ready to drive.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Isn't the app great? We love it as well! Thanks for choosing to stay with us and we're so glad you had a pleasant experience! Enjoy your early drive time and we hope to see you again soon!

"Skip this BW property."

2
14/11/2017

The property was decent looking from the exterior, however we had ants in our room and a looooow pressure shower. It is a stark contrast to other Best Western premium properties. Proprietor was pleasant, but compensation for bugs and skip a shower would not get us to return.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thank you so much for your review, this is so helpful for us. We can assure you that this is not a common problem at our hotel, and apologize sincerely that you experienced it. We are looking into the issue now and will be sure it is corrected immediately. We take great pride in the cleanliness of our property, so thank you for letting us know. Drive safe!

"Nice spot"

4
13/11/2017

Nice hotel. Hotel was clean. I enjoyed having a microwave and fringe in my room. Clean grounds. The outdoor pool would be great in the warm summer months. Thanks for the free Wi-Fi. I also enjoyed the Overland Trail Museum across the street. I will be bringing my dog next time, and he can enjoy the park next door as I saw others doing so.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Lisa! The outdoor pool IS great in the summer months, we'll see you then? Thanks for staying with us and we're glad you enjoyed your experience. We'll see you and your furry family member during your next visit!

"Sterling"

4
30/10/2017

This is always a busy trip for us, they always make our stay there pleasant. Staff is always friendly and helpful. The rooms are always clean and in order. The continental breakfast is always a huge help our mornings start very early.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks Berniece! Do you have a favorite at breakfast? We're so glad we can help start your morning right and provide you with a great room for some quality rest. See you again soon!

"Great for traveling with a pet!"

5
30/10/2017

Our pet room was impeccable! Hotel is easily accessed from the interstate. There is a very nice park behind the hotel where my dog was able to work and play. The pet area is kept very clean. Hotel staff recommended an excellent place to eat, very close to the hotel. Our room had direct access to the parking lot.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Sundowner Park is a wonderful place to let your pup play around after a long drive! We're so glad you took advantage of it and hope to see you again soon! Travel safe!

"Very nice & convenient"

4
19/10/2017

We stayed one night as we were passing through and the location is very close to I76. Its also close to the nice downtown Sterling has. The hotel is well kept and comfortable and has the unusual design of a door onto the parking lot and another to the interior hallway.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We love that you noticed all of our unique elements and enjoyed your stay! Come see us again soon!

"Nice hotel for the money"

3
18/10/2017

Stopped here off I-76 outside of Denver. Nice place for the money. Not high quality furnishings and room, but clean and quiet. No elevator so had to carry luggage to second floor. Otherwise, clean, nice people and convenient location. Would stay there again.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks so much for your wonderful compliments! We hope to see you back soon when your travels bring you through Sterling!

"Nice help by front desk staff"

5
02/10/2017

I want to mention the helpful front of house person. I didn't get his name but the time was 6:45 AM on Tuesday, Sept 26,2017 He was just finishing up his evening shift. My rental vehicle from the Denver, CO airport got me to this property and all was fine when I parked it and went to my room the previous night. The next morning (6.45 or so) the car wouldn't start. This staff person was helpful above and beyond. I had to go to work as a business traveler and made other arrangements. I had setup a service person to get the vehicle and/or fix it. The keys were left with this person at the front desk. When I returned to this property after getting another ride from work. The keys were there waiting and the rental worked fine through-out my trip. Thank you!

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Wow! Thank you for sharing your story with us! We will be sure to pass your comments along to Randy! We're glad that our staff went above and beyond for you and can say with certainty that this is truly how our staff is all day, every day. We take great pride in our work and being the most hospitable hotel in Sterling. We hope to see you again soon when business brings you through town!

"Very nice place to stay"

5
25/09/2017

Nearly new hotel, with large rooms. Our room had a hot tub, and both indoor and outdoor access. Service at the front desk was excellent. Great place to stay, and easy access from I-80. We would highly recommend this place. Be aware that some GPS devices (including our Magellan) cannot find the address on Overland Drive. A call to the hotel resulted in a good address, 12416 County Road 370, 80751.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
We are so glad you enjoyed your hot tub room, it's one of our favorites! We're sorry to hear about your GPS directions and we will be sure to look into it as this is the first time we've heard about it leading our guests astray. Thanks for the feedback and happy travels!

"Nice room, great staff, wonderful breakfast!"

5
24/09/2017

The staff had our room ready early and allowed us to check in early. Our kids enjoyed the pool, and the room was very nice and clean. The breakfast was lovely, with lots of choices. We had a wonderful stay and will return to Best Western Sundowner if staying in Sterling again.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
What a great review, thank you so much! There's nothing better than letting the kiddos play in the pool and returning to a nice clean room! See you again soon!

"On way to Pow Wow"

5
24/09/2017

We stayed here while traveling to S.D. for Pow Wow. Very easy to find and access from the highway. Right next door is the Overland Trail Museum which a person could spend hours in. Hotel & staff are excellent.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Butch300! Thanks for staying with us on your way back from the PowWow, what a cool experience that had to be! Come see us again!

"The Best Western hotels are the place to stay when traveling!"

5
23/09/2017

The Best Western Sundowner,Sterling,Colorado is like all the other Best Westerns we have stayed at,AWESOME! Very professional people. Very neat and clean,inside and outside.Super breakfast. Clean and organized rooms. Easy to get to off I76. Great museum right across the road.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Wow, thanks so much! We love that you loved our hotel and can't wait to see you again soon! Cheers!

"Wonderful experience"

5
17/09/2017

Wonderful hotel. Great staff. Very clean rooms with comfortable beds. Nice eating area and a large array of breakfast choices. This was our second stay at this hotel in two months and will and we will stay here again when in the area.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Maria B! Thank you for your wonderful review, we are very proud of our staff and our beds are some of the best in the business! We love to hear that you'll be staying with us again when your travels bring you through Sterling, let us know if you need anything additional as we are here to make you feel like you're at home. Happy travels!

"Restful stay"

4
11/09/2017

We were on a trip from Michigan to Colorado. This was our second night out. Lots of construction around the hotel, but quiet and no problems. Great outdoors pool. Not too big but very pleasant. We ordered Domino's Pizza and ate it by the pool. Older hotel but recently updated. Very good breakfast. Especially the potatoes. Walked over to the Overland Trail museum. $3. Wonderful museum.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
What a fun road trip to take Muskratroadtroupe! Thanks for thinking of us for your overnight stay in Sterling! We hope you enjoyed your pizza by the pool and are glad to hear you had a wonderful experience overall. Come see us again soon!

"We liked this property."

5
08/09/2017

It is just off the exit. The staff is just great as they are friendly knowledgeable and most helpful. Loved the room, breakfast and value. Our business was at the fairgrounds and it is easily accessed from here.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi WashingrtonAl! Thanks for your review! We're glad you thought of us during your business stay in Sterling and are so glad you enjoyed the location, staff, room, breakfast and value! You made our day! Travel safe and we hope to see you again soon!

"Nice and convienent"

4
30/08/2017

The wife and I stayed here on a recent trip. We stayed in one of the King Conference Rooms, a very nice room with two entrances. The parking was a bit strange with different lots around the building. The room was very spacious and clean. The staff was helpful and gave us a good restaurant recommendation.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Bcreff! Thanks so much for the wonderful review, we hope you enjoyed the King Conference Room and had a wonderful dinner! Happy travels!

"Always a good resting place"

5
26/08/2017

Always clean rooms and hotel. The staff has always been friendly and accommodating. I booked adjoining rooms this trip and that was nice. The kids enjoyed the pools. I rested poolside eating a popsicle that a stranger handed out to everyone at the pool. The breakfast has lots of hot and cold choices, plenty of seating. I wish they would add a hot tub outside.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Todd! Thanks so much for your review of our hotel! We're so glad you enjoyed the room, pool(s) and breakfast! It's perfect weather for an outside dip and we're glad you took full advantage of it. We will definitely take your hot tub suggestion into consideration in the future! Come see us again soon!

"On the way to Estes Park"

3
22/08/2017

We arrived at 10:30pm with a 5 yr old and an infant. The two room suite reserved was plenty of room for three adults and two children. A clean pack n play was waiting in the room as promised. The suite was very hard to temperature control by a small noisy fan in the wall connecting the rooms. Front bedroom had to be freezing to provide a little relief to back bedroom. It was still very warm to sleep. The bathroom needed a bit more cleaning also. Breakfast was fully stocked and beautiful. The workout equipment was pitiful. It was not operable or about to fall apart. Very disappointing to us. The indoor pool was clean and only 3 feet deep so our 5 yr old enjoyed safely swimming. Everyone was very kind and helpful. The location is right off the interstate so handy to continue our trip to Colorado early the next day.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Robert0652017 - thank you for taking the time to review our hotel and thanks for choosing us during your stay in Sterling! Thank you for your honest feedback as it is so important to us for training purposes as well as future amenities. We're glad you received excellent care from our staff and we look forward to seeing you again soon!

"Nice hotel"

3
21/08/2017

Everything is pretty standard at this place. Clean and fresh. Triple sheeted beds. Husband ran out of hot water before his shower was finished. I couldn't keep the water hot in the bath tub. Everything else was fine. Got a good recommendation on restaurant. Front desk staff very helpful.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Donna L! Thank you for taking the time to review our hotel - it is always so important to us to hear from our guests. Safe travels and come see us again!

"Very nice hotel"

4
18/08/2017

Very nice hotel. It was clean and simple. Good place to stay for a weekend at the county rodeo. There was some dogs barking near our room but nothing too bad. I would say my only complaint would be with the breakfast, need to monitor the area to make sure that items remain available and also don't got bad. I'm 80% sure the milk had turned.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi CMS8402 - thank you for your feedback! We're glad you had a nice stay! We will definitely look into your milk issue as our staff is trained to look at expiration dates on a daily basis. We hope you had a great time at the rodeo and we hope to see you back soon!

"friendly, clean, comfortable"

5
18/08/2017

We enjoyed having two entrances to the room on the first floor, A good hot breakfast was served. The staff were very friendly both at breakfast and reception. It was the first time I've received a Best Western Rewards gift which was appreciated.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Ninah733! Two entrances are great aren't they? Thanks for the mention! We're glad you enjoyed our hot breakfast and friendly staff, we really strive to go above and beyond and to make our guests feel like family. Enjoy your gift bag and we hope to see you again soon!

"Last Minute great stay"

5
15/08/2017

We just could not drive any longer and called about 30 minutes ahead to be sure a room was reserved for us. There was a huge thunderstorm and it was pouring. We arrived with our three dogs and the staff was so helpful. Checked us in quickly, treats for the dogs, I was offered an umbrella and found our room right away. It was late, raining and we were tired. Thank you

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Milton E! While thunderstorms are pretty cool normally, we know they aren't near as fun when you're driving - so thanks for being safe and pulling off the road to stay with us! I'm sure your dogs were excited to be able to get out of the car as well and get a good night's rest. We hope to see you next time your travels bring you through Sterling, although we hope it's much nicer weather for the drive! Yours in Hospitality, Amanda D.

"Everything I needed"

5
14/08/2017

Friendly staff; great breakfast. Overall exceptional - could not have asked for more.Warm cookies at the front desk and coffee at all hours was a great sense of comfort. I'll stay here again when I come back for sure.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Thanks 736daveu! This definitely brought a smile to our faces! Nothing beats a warm cookie at check-in and we're glad you enjoyed our coffee! We look forward to seeing you again in Sterling!

"Great find"

5
12/08/2017

We had been traveling with family for quite a while & were looking for a place to calm down. We found it. Lovely room, pizza delivery knocked on the patio door & gave us a great pizza. Breakfast the next morning was very good & lots of well-behaved families around. Too bad we didn't have time to take advantage of the surroundings: museum, restaurants, outdoor activities. Good place.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi Nancye501! This is music to our ears, thank you for taking the time to review our hotel! We hope to see you next time you're in the area!

"class reunion for the class of 1967. I love this hotel. Physically the location is great."

5
12/08/2017

I love this hotel. Physically the location is great. The service and rooms are superb. Easy access to everything. The fairgrounds, golf and fishing at the North Sterling reservoir. However the fish must have been on vacation because I still didn't catch any.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Hi C8235WKdianas! We love that you love our hotel! We don't love that you got skunked on your fishing trip, but there's always next time! We can't wait to see you again, happy travels!

"Satisfying Comfort"

5
08/08/2017

Nice premises, excellent, caring, accommodating staff. Room well-supplied with the comforts of home, technology availability great. Handy access to both city of Sterling, and interstate and main highway going east.

Amanda D, Director of Marketing at Best Western Sundowner, responded to this review
Wow, thanks 202Lyndas! We always like to hear compliments to our staff as they truly are amazing people. Come see us again!

"NOT HONEST and 2 PRICEY"

2
07/08/2017

I stayed at this new and clean hotel while traveling across country. The price of 140+ for a BW was very high but there wasn't any other place readily available so they had the market. I inadvertently left $75 cash on the tv stand in an envelope with my name on it. I called back later in the afternoon and I was told nothing was found.....really? If I can't trust the staff of a hotel....I will not go back regardless how nice the facility is.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for taking the time to write a review regarding your recent stay at our property in Sterling Colorado. I would really like to talk with you about your experience and the money that went missing from your room. We have tried to contact you personally from the hotel, to discuss this situation. We take pride in our staff being honest individuals, so when something like this comes up we like to investigate the situation. Theft is a very serious crime that we take very seriously. Your feedback provides us with the opportunity to talk with our staff and make sure these problems are being handled correctly. We will continue to try to contact you regarding this problem, please don't hesitate to contact me directly at 970-522-6265. Sincerely, Krista Peterson

"Colorado vacation"

5
05/08/2017

We had an excellent experience at this hotel. Breakfast was the best out of the hotels we stayed at on our week long vacation. The room was spacious. The beds were comfortable. The pullout bed was not comfortable at all though.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review about your recent stay, Nikki P. I am so happy for your feedback regarding the uncomfortable pull out mattress, as we are replacing them with better mattresses. I am glad you enjoyed the rest of your stay and breakfast. We look forward to seeing you in the future. Sincerely, Krista Peterson

"A bit pricey for our cross country road trip"

4
05/08/2017

We are crossing the country from San Francisco to the east coast and found this hotel a bit pricey for it's location. All other details are very good. Comfy bed, clean room, great breakfast, easy check-in, friendly staff. Would definitely stay here again.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I really appreciate you taking the time to write a review about your stay with us, DP. We understand how exhausting a trip across the country can be, so we like to make sure our guests sleep well. Our rates are based on occupancy for the day, so I like to recommend booking a room as soon as you know to receive the best available rate. We hope to see you in the future. Sincerely, Krista Peterson

"Awesome Stay!"

5
01/08/2017

We needed a last minute hotel while passing through town and found this gem! One of the best hotels we have stayed at in a long time. The hotel has two pools but we only used the outdoor and it was wonderful. The room was huge and the breakfast was fantastic! Everything was clean and up to date. The only drawback was no elevator so if that is a problem for you I would just ask for a room on the first floor.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for completing a review for your stay with us Julie S. I love that you called us a gem, we try to make all guests feel that way. Our outdoor pool is so much fun for our guests, and when weather hits our indoor pool takes over. We hope you will come stay with us again, so we can provide you with another great stay. Sincerely, Krista Peterson

"vacation"

5
28/07/2017

Great place for dogs. Good breakfast, Great rooms easy to find. Staff was great recommended great restaurant for dinner. Easy to get back on road to Keystone S.D. I would recommend this hotel for anyone with dogs. There is a park right be side the property.

"Great Service"

5
24/07/2017

The staff very friendly and helpful. We had several rooms and they let everyone check in at different times. Rooms clean and comfortable. The pool AWESOME!!! We were there mid July and they had the A/C on when we stepped in the room very cool and comfortable. Nice selection for breakfast choices.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for your awesome review, cherylg. I would agree that our pool is AWESOME, and so much fun. Our staff are trained to provide a friendly and helpful experience to all our guests, it is our goal to go above and beyond. I am glad you enjoyed breakfast, as we are working to provide many selections for all taste buds. We look forward to any future stays you have with us in Sterling. Sincerely, Krista Peterson

"Very clean hotel with great breakfast and family rooms"

5
21/07/2017

This hotel was very clean with very friendly staff and a great breakfast. We used the larger family room which is two rooms. Very nice hotel. Has small indoor pool and a large outdoor pool with great patio furniture. No hot tub though. Noticed other rooms in hotel have nice patios or balconies. Great stay!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay, Alissa S. I am glad you were able to enjoy our larger suite, as it provides a lot of room for our bigger families. I am sorry we do not have a hot tub, although we try to make it up with our beautiful outdoor and indoor pool. We do have great remodeled rooms with patios and balconies, as well as rooms without. I hope you will come stay with us again, so you can enjoy all our amenities. Sincerely, Krista Peterson

"Good stopover point"

4
15/07/2017

Our family spent the night here to break up a long drive to Aspen. We reserved a 2-room suite, and found the room comfortable enough. The air conditioning wall unit was a bit noisy at times, but aren't they all? The bathroom was big and in good shape, although why no kleenex? Breakfast in the morning was reasonable for this price range. The cookies at the front desk were a delicious treat when coming and going. We all slept pretty well, which is the main point of a hotel room. If Sterling was our stopping point on a drive, we would consider the Sundowner again.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review Mike B, thank you for taking the time to write one. Our two room suite is the perfect suite for our guest traveling with their family. The suite which provides a King in one room and 2 queens in the other gives plenty of room for many people to stay. I apologize for the noisy air conditioning, and I will have maintenance look at that. I am glad you arrived in time to try our cookies, as they are a hit for our guests. We look forward to you staying with us again, so we can provide you another great experience. Thanks, Krista Peterson

"Great Location, great service."

4
14/07/2017

Great location, right off the freeway. Gas station next door. Pool is big and has a little pool for little kids. My 5 year old grandson loved it. Town is 2 minutes in and have several choices of restaurants. Staff is very polite and helpful.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review about your stay at our property, evabU9443HL. I am glad you enjoyed your stay, and was able to use our outdoor pool. Our indoor and outdoor pools are great, any weather and our guests can swim. Thank you for your great review, and I hope to see you again in the future. Sincerely, Krista Peterson

"Room smelled like a DOG"

2
13/07/2017

My room had Dog Smell, Rooms need to be desginated as non pet or pet. I asked that question at the front desk and was told that sometimes they put pets in non pet rooms. So the designation really does not matter then. I had a bad night sleep due to the oder. I was not about to pack up all my stuff and relocate. Complaint was made to front desk . I ended up buying my own air fresher and used the entire can. Was not happy. Overall this is a very nice place just the Dog smell ruined it for me. At 150 a night I expected more when i complained about the smell.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our property, W1414MWjeffreym. I would like to extend a sincere apology for the experience you received while staying at our hotel. It is our policy to take extra time with our pet rooms, to make sure they are cleaned properly for the next guest. We do have a section of the hotel were we try to keep pets out, but it is not 100% guaranteed. I will be using your feedback as a friendly reminder to our housekeeping staff to make sure the rooms are cleaned appropriately. I would also like to apologize for our front desk not tending to your needs when you informed them of the smell in your room. At no time should my front desk hand the bottle of spray to the guest, we should have taken care of that ourselves or moved you. I would like to give you 1000 extra bonus points for the experience you had, and I hope you will give us another chance to exceed your expectations. Sincerely, Krista Peterson

"Best Comfort in Sterling"

4
10/07/2017

I stay at this hotel every time that I visit Sterling (about once a year). It is very nice to have parking right outside the room. There are no other hotels in Sterling that compare to the quality and comfort that this hotel offer.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, thank you for taking the time to write one RebaBean. I want to thank you for your loyalty to our hotel, our goal is to make loyal guests out of everyone who walks in the door. The parking right outside the door provides convenience for many of our guests. For those who do not care for the outside door, we have rooms with balcony's on our second floor and rooms without balcony's also. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

"Overnight stop"

5
08/07/2017

This hotel was conveniently located, on my way to LA , Love the place was clean especially breakfast was very delicious did not expect much but I was very surprised how clean and stocked up all the items were all the staff members that I have come across with all friendly Will definitely stay there again if I'm in the town

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, thank you for taking the time to write it Lumina A. I am glad you enjoyed breakfast, we have added a yogurt, breakfast sandwich, and waffle bar to provide many different options for our guests. We understand how important breakfast is in the morning. We like to make the experience great by providing superior customer service and a clean, comfortable stay. We hope you will come back and see us soon. Sincerely, Krista Peterson

"One of the Best Stays I've experienced"

5
03/07/2017

The Best Western Sundowner in Sterling, CO was a perfect overnight for my husband and myself after a long drive. It was super clean, cool and quiet. The room was spacious, comfortable King size bed and continental breakfast worked for us...

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review about your recent experience at our hotel, karenao962. I enjoyed your comment about the perfect overnight stay. We understand how long and tiring travel is, so we work hard to provide a family-like atmosphere for our guests. Our rooms provide a great amount of room for our guests who bring multiple family members, or just want a little space. I am glad you enjoyed your stay, and look forward to seeing you in the future. Sincerely, Krista Peterson

"Excellent place to stay"

5
02/07/2017

Very clean rooms and good breakfast. The staff is extremely helpful, friendly, and go out of their way to ensure you are having a good stay. I highly recommend this hotel to anyone. Nice hotel that is kept updated. Great place to stay.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I appreciate you taking the time to complete a review regarding your recent stay at our property. We work hard on providing superior customer service to our guests, as well as a clean and comfortable stay. Thank you for recommending the hotel, and we look forward to providing you with another great experience when you travel to Sterling. Sincerely, Krista Peterson

"I want my $$ back don't stay here."

1
28/06/2017

Disgusting, mildewy, doors to rooms won't open without many trys, no elevator, dirty. Had to carry dogs up two flights of stairs while breathing mildew and mold. Dog area full of sandburs. No maintenance man on duty to fix door problem. Poor place to stay. Don't do it and waste your money.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your experience, Sharon B. I want to apologize for your experience while you were staying with us. Our hotel has been filling up, so we have not been able to make room adjustments. Your reservation was booked through Expedia, and unfortunately we only have that room type upstairs. I apologize about you having to carry your dogs upstairs, I understand that can get very tiring. I have currently checked into your feedback regarding the mold and mildew and we are free and clear of any problems. Your feedback has been very helpful to us. If I can be of any assistance in the future please call me at 970-522-6265. Sincerely, Krista Peterson

"Nice Hotel"

5
25/06/2017

Convenient location for our half-way point between Iowa and the Rockies. The exterior is unique, but the interior seems updated. Large, clean room with very comfortable beds. Staff was helpful and friendly. We would stay here again without hesitation.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, and thank you so much for taking the time to write about your stay. We are a great stop for travelers heading out of the mountains, or coming in from a long Nebraska drive. We like to provide a home like experience for our guests, combined with great service and a clean stay. Thank you for your great review, we look forward to having you stay with us again in the future. Sincerely, Krista Peterson

"Great Hotel "

5
18/06/2017

We live in Colorado and we're returning from a long driving trip this past week. We were getting tired after 16 hours and decided to stop instead of pushing home. We have never stayed in eastern Colorado but we were very pleasantly surprised to find such a nice hotel in this part of the state. Actually it was the nicest we stayed at on our trip. Nice size rooms, comfortable beds, shower was very nice and the room was already cooled off when we walked in. Great place to stay!!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, Colleen H. Thank you so much for taking the time to write a review regarding your recent stay. I can imagine how exhausting sixteen hours in the vehicle can be, so I am glad we took good care of you. We like our guests to walk into a friendly atmosphere, a cool and clean room, and working amenities. Our indoor and outdoor pool provide options for all family members to escape the heat. We hope you will come and join us again in the future. Sincerely, Krista Peterson

""UNHAPPY STAY""

3
14/06/2017

Staff was very professional and went out of their was to be helpful. Upon check-in, found floor needing cleaning and unidentified hairs in bathtub, commode not flushing properly(5 or 6 times to just get tissue to "go down." Priced way over 'value' of room, there is no comparable competitor in area, thus "Price Gouging" for guests wanting a quality room. With the "Over Pricing" reduced overall value of stay to near zero. Will "NOT" recommend this hotel to anyone.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for taking the time to complete a review regarding your recent stay, Brenda D. I would like to apologize for the experience you had while at our hotel. There is no excuse for the cleanliness of the restroom, and I will use your feedback as a reminder for our housekeeping staff. It is our goal to provide our guests with a superior experience during their visit, and I apologize that we did not meet your expectations. I hope that in the future you will give us another opportunity to earn back your trust. Sincerely, Krista Peterson

"NICE"

5
14/06/2017

Best place in Sterling. Handy location. Excellent and responsive Staff. We stay here each year. All the amenities you need. Good breakfast; lots of variety; typical of Best Western. Quiet and restful.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I want to start off by thanking you for being such a loyal guest to our hotel, and for writing a review for us. We are located right off the interstate and only a mile and a half from Sterling, our location makes access to restaurants and events easily accessible. We provide superior customer service, and answer any questions asked. We are excited to see you in the future. Sincerely, Krista Peterson

"Wedding"

5
13/06/2017

We attended a wedding and had a great overnight stay. Arrived late and hotel was very accommodating. Clean rooms, nice to have the room air conditioned, as the temp was in the high 90's. It was nice to have a microwave and mini fridge in the room as well.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was a pleasure reading your review, William C. The weekend you stayed was full of weddings and reunions, which made it a very fun weekend for our staff. We want our guests to walk into a cool room, especially when the temperature is scorching. I am so glad you enjoyed the amenities of the hotel, and look forward to providing your future lodging needs. Sincerely, Krista Peterson

"B. Hopkins"

5
04/06/2017

This has been my third stay here and have been pleased with everyone...The staff have been top notch, polite and professional...I very much enjoyed the breakfast every morning...The location was great,close to downtown,restaurants,and the interstate highway...I plan on a future stay in October....

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our hotel, B3113TZbillh. I want to thank you for your loyalty to our hotel, and look forward to seeing you again in the future. We are working hard to provide a great breakfast experience for all our guests, so I am pleased you enjoyed it. I am excited to see you in October, so we can provide another great stay. Sincerely, Krista Peterson

"Very nice, clean and comfortable"

4
02/06/2017

Clean, quiet, has some nice open grassy treed areas to relax. Will absolutely stay here again. Staff are very friendly and treat you like family. Rooms are clean and well stocked. Very good breakfast.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a wonderful review regarding your recent stay lanceb46. Our park provides great shade and a nice place to sit and enjoy the evening. We work to provide superior customer service to our guests, while making them feel welcome. We appreciate your review and look forward to providing your future lodging needs. Sincerely, Krista Peterson

"Sterling Colorado"

5
31/05/2017

On our way to Colorado Springs we spent the night at the Best Western Sundowner. We arrived late and were checked in quickly. The room was clean, beds were comfortable, shower had good pressure. We were close to the breakfast room and took advantage of breakfast in the morning. It was busy but there were plenty of choices. Check out was easy and everything was great. I received a great rate by joining the Best Western rewards program.

"Great Room for the $"

4
30/05/2017

This hotel offers a clean, nice place to spend the night. The suite was very spacious. The indoor and outdoor swimming pools were great. I was pleasantly surprised at how great this hotel was. I would definitely stop here again. Everyone was very friendly.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for staying with us and for writing a review about your experience, maryd. I am so pleased that you were able to stay in our suite, as that room is very spacious and beautiful. I am glad you were able to enjoy our outdoor swimming pools, they are a fun extension to our hotel during the summer season. We hope to see you again soon, and provide you with another great experience. Sincerely, Krista Peterson

"Cheerful in Manner & Decor"

4
23/05/2017

All around pleasant and helpful staff - from front desk concierge, to cleaning staff, to breakfast staff! Rooms are cheerful and modern. Bed mattresses were soft in comparison to most other BW where we have stayed. Outdoor pool & hot tub are in a beautiful setting because views of a park are across the way; it is only a pity that the outdoor pool & hot tub are not open/not usable at this time. However, there is a smaller indoor pool good for kids and the fitness center is sunlit and surrounded by Windows.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review and mention all our amenities, Walklightly_12. We pride ourselves on going above and beyond to make our guests stay comfortable. I wish you were able to enjoy our outdoor swimming pool, as it is a great way to get away. The little pool located by our outside pool is actually a kiddie pool, we currently do not have a hot tub. I am glad you were able to enjoy our hotel, and look forward to providing you with another great experience in the future. Sincerely, Krista Peterson

"Comfortable bed and quiet area"

3
20/05/2017

The check in was pleasant. Bed and pillows very comfortable. Breakfast has some room for improvement but was free. Construction going on near intersection but will be very nice when completed. Free internet worked well. I did use the gym or pool facilities.

"Decent "

3
16/05/2017

Best westerns are usually nice and I've always had good experiences. Even this hotel was nice and the staff was wonderful but there were things that can be improved. The price wasn't exceptional (I think all hotels are over priced these days though) but considering there isn't much to offer in Sterling I booked a room. They're no smoking however our room smelled of old smoke and my children even commented multiple times before I could even complain about it. Breakfast wasn't great. Food was cold and honestly tasted horrible. But the rooms were clean had a pool and our beds were comfortable. My husband works out if Sterling so I will stay there again to visit him, just hopefully these small things can be improved next time I stay.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I would like to thank you for staying with us, as well as writing a review regarding your stay. I would like to apologize for the smell you experienced in your room, with our outside doors we get different smells inside the rooms at times. I have addressed this with housekeeping, so we can make sure each room has a fresh smell for our guests. I am very sorry about your experience at breakfast, I understand how important a good warm breakfast is. I look forward to providing you a better stay the next time you are in the Sterling area. Please book your room as far in advance as possible, as our rates are based on occupancy. See you soon! Sincerely, Krista Peterson

"Unexpected stop due to storm"

3
15/05/2017

With a storm soon upon us, we called the hotel for rooms. The only one left was one with the bathroom light and fan disconnected due to electrical problem. There were other lights which were working over the vanity, so we made the reservation. We had an exterior entrance as well as an inside hall entrance into our room. Tricky to get to hotel with current construction. Staff very pleasant. Room pricey, but clean. Noise level high as we were across from exercise room. Breakfast area was attended by personnel that kept dishes warm and full. Nice breakfast.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for choosing to stay with us, as well as taking the time to write a review Deborah H. I would like to apologize for the bathroom light and fan being disconnected, we were able to get that fixed the next day. I would like to apologize for the construction, as we wait for them to get done with the road we are finding it tricky to get on property. I am glad to report that the road by our entrance is currently open, this makes navigating much easier. I hope you will come visit us again, and give us the opportunity to exceed your hotel expectations. Sincerely, Krista Peterson

"Very Nice Hotel"

4
08/05/2017

This is a very nice hotel - very clean and well maintained. Friendly staff. Great breakfast. The rooms are large and clean. Bathrooms are somewhat small. Lots of construction in the area when we were there - extremely difficult to access the hotel. Two stories - no elevator.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to review your stay at our property, Jennifer M. I apologize for the problems you had with finding your way into the hotel. We are excited for the end results of the construction, just not excited about going through it now. I am glad you enjoyed our hot breakfast buffet, and received friendly customer service. We hope you will stay with us again in the future. Sincerely, Krista Peterson

"Overnight road stop - would stay again"

4
05/05/2017

Overall pleasant stay. Traveled through and only spent one night. Convenient travel local and nice area for the dogs to stretch their paws. Room had enough room to not feel crowded, but just enough for the 2 adults and 2 dogs. Breakfast was ok with basic amenities. Room was clean, hotel was quiet that night and we would stay again

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay, mglutz. I wanted to apologize for not exceeding your expectations during your stay. It is our goal to go above and beyond for our guests, and provide them with a superior experience. The side of the hotel you stayed on is our regular room size, but we do have rooms with a little more floor space. If you stay with us again please request a deluxe room, so we can better accommodate the adults, and our furry friends. If you have any feedback as to what you would like to see at breakfast, I would be interested in hearing it. We hope you will come back and see us again soon. Sincerely, Krista Peterson

"No internet security or password? No way"

4
04/05/2017

All was quite nice except for no password authentication for internet access. With an open internet connection anyone down the street or in the parking lot could have access to your sensitive information.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to complete a review regarding your recent stay. I am unsure how you were able to use our internet with our an access code. Anyone who hooks up to our has to provide a password before they can connect. We provide an access code to our guests at check-in, and only our guests. I apologize for your problems with the internet. I hope you will give us another chance to exceed your expectations. Sincerely, Krista Peterson

"Clean and Comfortable"

5
29/04/2017

We stayed here a couple of nights as it came recommended. While there is street work in progress in front of the hotel, it is easy to enter and exit the property. The hotel to include our room was nice. The bed was comfortable and the staff responsive to my questions. I thought the price was reasonable for our stay and would stay there in the future should I return to Sterling.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for writing a review osimajorusaf. I would like to apologize for the road construction we have going on outside our hotel. We are excited for the progress to continue moving, and provide us with a fresh roadway. However the construction is making navigation into the hotel a little tricky. I am glad the rest of your stay was good, and we hope to see you in the future. Sincerely, Krista Peterson

"Nice place on the plains"

4
24/04/2017

I stayed for a one night business trip and rented a single king room. The bed was comfy and all the amenities were as you might expect for a hotel stay. The only issue I had was NOISE! There was a kids sports team staying at the hotel on the same floor as I and though they weren't being rudely loud, the walls and front door area to my room was paper thin. I could hear every conversation as people walked down the hall, every knock on a door, every giggle.... you get the picture. I ended up putting my coverlet on the floor to block noise coming in from under the door. That helped a little but the whole entry way area is so thinly insulated, I could still hear a lot of hallway traffic through the night.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you so much for taking the time to write a review about your recent stay, billch3760WU. I want to apologize for the noise you experienced, it is very important to have a quiet room. I will remind my front desk staff to listen in the halls for guests being unusually loud, as we do not want our other guests disturbed. If you come stay with us again, we do have rooms that may be quieter. I hope you will give us another chance to exceed your expectations. Sincerely, Krista Peterson

"Cozy"

5
07/04/2017

I really enjoyed my room it was soooo cozy, we slept so good!! The girl ( I wish I would have remembered her name but I'm so bad with name)who worked on the breakfast was so nice and kept the place so clean! She went above and beyond! I was happy to see her ever morning!!! The hotel was so nice! I will stay there again or recommend it to my family!!!

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our property, Keri B. I am glad you enjoyed your stay, and had a great experience. Our goal in the hotel is to offer each of our guests superior customer service, as well as a clean and comfortable stay. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

"It's Sterling..."

3
05/04/2017

I've stayed here a few times for work. It fills the bill for a place to stay with a comfortable bed, an average work area in the room and good enough bathroom facilities. The exercise rooms is okay when everything is at least working. My last visit the tread mill and stationary bike did not seem to work along with I could not get the TV go to a working channel. I was able to use the elliptical which was good enough, but it was not the most stable piece of equipment. This hotel has an indoor pool, but no indoor hot tub and they do not have the hot tub outside open in the winter. They also have any outdoor pool (but I've only been there over the winter time). Overall the staff is friendly and attentive and it's not a bad place to stay. Hopefully you don't have anyone above you, because they are pretty loud when the walk around especially at midnight-1 AM. The breakfast could use healthier options or just a bit more variety in general. I've been to other Best Westerns that have fresh fruit (not just apples) and one has a person that makes omelets fresh. Unfortunately this one they seem pre-made and frozen. I've had worse breakfast though.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
I want to thank you for taking the time to leave us a review regarding your recent stay with us, Brandt. I would like to apologize for your the last experience you had staying here. I have had our maintenance look at the treadmill and stationary bike so we could fix them as well as the TV. I apologize for the people above you walking around, next time you stay we would love to accommodate you in one of our newly remodeled rooms on the second floor. I am sorry to hear that you were not happy with breakfast, I would love to hear some feedback from you on what options you would like to see. We want to make sure everyone has an option for breakfast, so any feedback would be appreciated. We appreciate your loyalty to our hotel and will work hard to make sure we fix the problems you had on your last stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Krista Peterson

"Very Nice"

4
03/04/2017

We stayed here during our recent visit to Sterling for a funeral. We had a room in the back of the motel. Great parking, very quiet, Outside entrance as well as inside. Everyone was very friendly and accommodating. Room was beautiful and clean. The complimentary breakfast was great. The only problem we had was the first night, there were young boys in the room above us and it sounded like they were bowling. They did quiet down eventually so all was well. We definitely would stay here again if we travel thru.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
It was great reading your review, Gary R. I wanted to apologize for the noise you experienced, I understand how important a quiet room is in the evening. The next time you stay we will be more than happy to put you in a room away from the swimming pool. Thank you for taking the time to write a review and provide compliments to our hotel and staff. We look forward to seeing you in the future. Sincerely, Krista Peterson

"Service makes a difference"

5
03/04/2017

The beds were very firm but the hotel was very clean and the staff was wonderful! I saw many staff members take initiative to make guests' stay wonderful. One girl was doing the breakfast bar and ask an elderly couple if they needed help out to their car. We need more people like her in the world. Room was very clean. Very spacious.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay, V1525BNtinas. I am glad you received great service, as we try to provide superior customer service to all our guests. It is our goal to go above and beyond for our guests, so I will give our breakfast attendant kudos for helping the couple to their car. I apologize for the mattress you had, and would like to get you into a different room the next time you are passing through. We hope to see you soon. Sincerely, Krista Peterson

"A Good Night's Stay"

4
20/03/2017

We stayed here overnight while visiting relatives. Our room offered one king-size bed, along with the expected amenities. We were on the main level, with French doors out to a little patio. They were undergoing remodeling, but nothing disturbed us before we left in the morning. Of interest: the Overland Trail Museum was an easy walk from this hotel.

Sundowner06108, General Manager at Best Western Sundowner, responded to this review
Vickie S, thank you so much for taking the time to write a review about your stay. I am glad you were able to enjoy a room with the king-sized bed, and the amenities we offered. Our outside room doors provide our guests with easy access to their rooms, as well as other parts of the hotel. The contractors whom are doing our renovations work hard to be as quiet as possible during the day. Thank you again for the great compliments, I hope you will come stay with us again. Sincerely, Krista Peterson

"Always a good value"

4
25/11/2016

For over ten years this motel 100 miles between Denver, CO and North Platte, NE is a quick and easy stop on quick road trip. Welcoming service, good amenities, typical motel breakfast and quick access to the interstate.

"Great place to stay on I-76"

4
21/11/2016

We have traveled the I-76 route often over the years. I'm always looking for a new place to stay so I have more options . This is a nice place .The room was sorta up-scale but the bathroom had not been remodeled possibly.Yet it was clean and nice The free breakfast area was very good: big plus a lot of food choices. I'm not in to working -out but they have a very nice exercise area.They have weights and a few machines. The in-door pool is clean but a little small. However they have a big out-door pool area: it was winter so I will have stop when its summer !

"Remodel"

3
18/11/2016

The property was clean and orderly even though it was being remodeled. The breakfast ended a bit early I think for a Sunday. The staff was capable and willing and the properties amenities were in good shape.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review regarding your stay in Sterling Colorado, Grady C. I would like to apologize for the breakfast ending early on Sunday, and will look into extending the time. Thank you for noticing the cleanliness throughout the remodel. We are excited for the remodel of the outside of our hotel, and look forward to opening the lobby entrance soon. I am glad you enjoyed your stay and look forward to your future visits. Sincerely, Krista Peterson

"Decent hotel"

4
08/11/2016

This hotel was near where I was working the week I stayed there, so it was conveniently located for me. It doesn't seem there are too many choices in Sterling but a Holiday Inn is being built across the street. I was on the first floor and it was mostly clean. They could've swept the carpet better. The decor is southwestern, so outdated even if it's new. My room had a door to the outside from inside my room. I could go out that door but it wouldn't let me in from the outside. That actually made me feel better about that door! The breakfast area is very nicely decorated and the free breakfast was a cut above the Holiday Inn breakfast I usually eat.

Sundowner06108, Front Office Manager at BEST WESTERN Sundowner, responded to this review
Dear Melody, Thank you for taking the time to review our property. We truly appreciate your comments. I understand that having an outside door can be disconcerting for some, so just know that if you stay with us in the future we would be happy to put you in a different room type that does not have an outside door. We hope to see you again in the future! Michelle Flinn Assistant General Manager

"Lovely room"

5
01/11/2016

The room was clean, very roomy and had a jacuzzi in the room, as well as an indoor pool down the hall. The pool was big enough to do laps and there was a hot tub there also. Breakfast in the morning was also very good and in a nice dining area.

"Okay hotel"

3
26/10/2016

You're overcharged for an average hotel since this is the only decent one around. Got stuck in Sterling for 3 days and the town was boring. The free breakfast was better than expected. Lots of flies and smells like cigarettes.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review about your experience at our hotel, dehvv. I would like to apologize for not exceeding your expectations during your stay in Sterling. Our rates are based on occupancy, so when we start to fill up our rates do change. I recommend calling as far in advance as possible, to get the best rate available. I will use your feedback as a training tool for our housekeeping staff. Sincerely, Krista Peterson

"Consistency is the Key"

4
22/10/2016

We were happy to find the Sundowner after a long 11 hour cross country drive to start our Colorado vacation. Quiet, clean, with comfortable beds. Great décor. I liked your black&white photography in the rooms and hallways. Breakfast was good. Convenient to highway. Once again Best Western didn't let us down!

"Best in Sterling"

5
22/10/2016

This hotel was very clean, very friendly, quiet and met all my expectations. The front desk staff was very friendly and helpful. The fitness center was AMAZING, lots of light because of windows and a great selection of equipment. It is definitely the place to stay in Sterling! I will stay again while I am in town on business.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I am glad you enjoyed your stay, and I want to thank you for writing a review Malorie W. Our goal in our hotel is to provide each of our guests with an amazing experience. Our fitness center is a large enough room to have different workout equipment as well as floor space if needed. We appreciate your business, and look forward to providing your lodging needs in the future. Sincerely, Krista Peterson

"Good Hotel and close to the I-76"

4
22/10/2016

We had a good stay at the BW Sundowner. The room was nice. The staff were great. They even had popcorn made in Sterling for guests in the room. The breakfast was complete and even had GF options, which is rare. We were really pleasantly surprised by the hotel. We're glad we ended up there on our way through to Denver.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate you taking the time to write a review about your stay in Sterling, NStravellers71. We understand how tiring traveling can be, so we like to welcome our guests with superior customer service and a nice clean room. Our breakfast is geared towards pleasing all our guests individual tastes, and we understand how important a good breakfast is for everyone. I am so glad you enjoyed your stay, and look forward to any future stays out in Sterling. Sincerely, Krista Peterson

"Sundowner"

4
20/10/2016

Good Hotel with lots of amenities. Located right off of the I-76. Good breakfast and an excellent staff. They will help with all of your needs. Parking is convoluted though. The layout is wrong and has several choke points. Pray you don't have a trailer.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your recent stay at our property. I apologize for any inconvenience you may have had due to the layout of the parking. Parking a trailer inside our parking lot can be a little tricky, but in between the hotel and the park is a dirt road that can be parked on making the maneuver a little easier. I am glad you enjoyed the rest of your stay, and hope we will see you again in the future. Sincerely, Krista Peterson

"Should have been great..."

1
12/10/2016

The BW Sundowner should have been great. Room was nice, desk staff was friendly, bed was comfortable, blah blah blah. So you are asking why the crappy rating? Simple, I do not appreciate the house keeping staff going through my possessions. I like even less when they decide to steal my things. Stay away if you value either your privacy or your personal property!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I wanted to thank you for taking the time to write a review regarding your stay, jdirt99. Theft is something that we take very serious in our hotel, so I would like to apologize for your experience. I am investigating the situation and will take the appropriate steps to make sure nothing like this happens again. I would like to talk to you about your experience, if you would not mind contacting me. Your feedback would ensure that I can take care of this matter. I apologize once again, and hope to hear from you soon. Sincerely, Krista Peterson

"Very quiet"

4
05/10/2016

We stayed here on our way to and from Utah. We asked for a room on the first floor since there aren't elevators. Our request was granted. Very clean but a little outdated. Breakfast was fine but nothing special. The front desk clerk was very nice and gave us some great suggestions of restaurants. We would stay here again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate you taking the time to write a review regarding your recent stay at our hotel, Bonnie M. I am glad we were able to provide you with a first floor room, for some people first floor is mandatory. We are in the process of renovating and adding an elevator to our hotel. We understand how important customer service is, so we provide superior customer service to our guests. We look forward to you coming back to see us in the future. Sincerely, Krista Peterson

"Comfortable"

4
01/10/2016

For a chain facility, this hotel was quiet, clean, and comfortable. The staff was friendly too. Breakfast is included in the price. We had a large room on the second floor with a king size bed. Our room overlooked the pool.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for writing a review about your stay Cherie P. Our balcony rooms that overlook the outdoor pool are a great place to enjoy the beautiful evening. Our goal is to provide each of our guests with a clean and comfortable experience, as well as anticipating their needs. We appreciate you staying with us and look forward to any future stays. Sincerely, Krista Peterson

"Marathon Run"

4
28/09/2016

Sterling was the fourth and last of a four day marathon series for my wife. We found the hotel to be clean , very comfortable with pleasant staff. It was conveniently located near to the marathon site. The only issues was that my Garmin could not locate the street address and it is a two story hotel without an elevator and we were roomed on second floor. Usually this is not a problem but when your legs are spent from running stairs are not fun. Otherwise a great stay!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was a pleasure having you stay with us Cyprian H. I would like to thank you for taking the time to write a review about your stay. I apologize for the inconvenience you experienced due to no elevator. We are working on getting an elevator on property soon. Walking stairs after running a four day marathon would not feel very pleasant, I am sure. I hope you will give us a chance to provide your future lodging needs. Sincerely, Krista Peterson

"Favorite Best Western"

5
25/09/2016

This hotel offers 5 star service at a family friendly rate. Clean rooms, friendly service. Breakfast offered a nice variety of hot and cold items. Guest Laundry was near our room, so we took advantage of the opportunity to catch up on doing laundry. Only glitch was the dryer vents had both become unconnected, so the small room filled with condensation. Solved problem by propping open the door, and notifying staff. Issue was dealt with immediately.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking your time to write a review about your stay, 843lovetotravel. I am glad we responded quickly to the situation with the disconnected dryer vents. Our goal is to provide quick and friendly customer service, in a clean and comfortable environment. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

"Comfy beds and great breakfast"

5
13/09/2016

Drove over 6 hours and around 7:00pm needed a nice comfy bed. They were able to get us a room on the first floor with 2 queen beds. Check-in was quick and even had cookies at the desk. Room was very large, modern and neat. Included exterior and interior doors. Room included small fridge and microwave. Had indoor and outdoor pool with grilling area, indoor fitness room, vending and ice machine. Breakfast was very good and included in the rate. Nice place, more expensive than the others but was worth it for us because it included breakfast and we wanted comfortable beds. We would definitely use this hotel again. Used AAA discount.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was great reading you review Judyf, thanks for taking the time to write about your stay. We like to offer warm baked cookies to our guests arriving for the night, along with friendly and fast customer service. The indoor and outdoor pool provide a great place to unwind while barbecuing some hamburgers and hotdogs. After swimming you can enjoy our clean rooms and sleep on our comfortable mattresses. We are glad you enjoyed your stay, and look forward to seeing you in the future. Sincerely, Krista Peterson

"Staying through on the way to Phoenix"

5
12/09/2016

We just finished a 12 hour drive from Illinois. We had reservations here and was greeted with a friendly staff member after very long day of driving. Our room was clean and roomy. Perfect for a nights rest. The morning "breakfast included" meal was very good. It was a buffet of eggs, add your own cheese and ham. Biscuits and gravy, yum. Make your own waffle. Or if you like bagels and cream cheese. Cereal and fruit. Fruit and yogurt. Juices and the all important coffee! This is a great place to land after a long drive.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was a pleasure having you as a guest at our hotel, donna007_8. I appreciate you taking the time to write a review about your stay. Each morning we provide a sandwich bar, yogurt bar, and a waffle bar as well as many other options for our guests. I am glad you enjoyed your stay, and look forward to providing you with a great stay in the future. Sincerely, Krista Peterson

"Best Place to Stay in Sterling, CO"

4
12/09/2016

Loved my room - 136 - outside and inside entrance - comfy and very nice. The only reason this hotel did not get 5 stars - the creamer for my coffee was powder - they did have flavored 1/2 & 1/2 but only a powdered version for those of us who don't like flavor in our morning coffee. Staff was wonderful.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay at our hotel, Tammy N. The ground floor rooms provide a convenience for our traveling guests, with their inside and outside entrances. I would like to apologize for the inconvenience you experienced with the creamer for your coffee. Our in room creamer is powdered, but out at the front desk or breakfast room we do have flavored liquid creamer. I hope you will give us another try when passing through. Sincerely, Krista Peterson

"Comfy & nice"

5
03/09/2016

Our family arrived late in the night & check in was easy & quick. Staff was friendly. Beds & pillows were comfy. Breakfast was yummy, filling & well stocked. Dining area was clean as well. Outdoor heated pool was a bonus for the kids. Indoor pool was closed for repairs. Would visit again..

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Lisa R. it was a pleasure reading your review, and I appreciate you taking the time to write it. We understand how important a quick and easy check-in is after being in a car for a long period of time. Our buffet style breakfast provides many different options for our guests breakfast needs, so I am glad you enjoyed it. We appreciate your positive feedback and look forward to providing you future lodging needs. Sincerely, Krista Peterson

"Great stay"

5
01/09/2016

Just needed a place to sleep while traveling. Comfortable beds, quiet room, friendly staff. Had a fridge in our room. Breakfast was delicious-waffle maker, yogurt bar, build your own breakfast sandwich and more. Would definitely stay here again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay Emily B. I am pleased to see that you had good experience, our goal is to create loyal guests. The new breakfast items provide many different options to choose from, when starting the day. I look forward to providing you a clean, comfortable stay in your future travels. Sincerely, Krista Peterson

"Not much in Sterling"

3
30/08/2016

The room was nice and clean but it was more like a motel. You parked outside your door. I felt a little unsafe. Breakfast was good. Fresh cookies at check in. The in room coffee was pretty good. Front desk lady was nice. I would probably stay there again. Sterling does not have many places to choose from.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for taking the time to write a review regarding your stay, xraymary. I want to extend an apology for you feeling unsafe during your stay. We have many guests who like to park next to their room, for easy access. For our guests who do not like the outside entrance I recommend asking for a second floor room. I am glad that you received good customer service, and look forward to providing your future lodging needs. Sincerely, Krista Peterson

"Best hotel in town, but expensive"

4
30/08/2016

I've stayed at the Sundowner a couple of times in the past few years. It is clean, well managed and pleasant. However it is overpriced. That being said, one pays the price if one doesn't want bed bugs and cockroaches as your guest. I've also stayed at the Ramada (about a mile away) and you get extra guests there.

"Room stunk and was hot"

1
29/08/2016

Was like a bad Super 8 but way overpriced. Location was right off I76 but there's not much around it. Wish there had been a thermostat...was too warm in the room for me. Seemed clean enough. Outside entrance was nice to have. Had good internet. Too bad the room smelled like a locker room!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review about your stay, Marsha S. I would like to apologize for the inconvenience you experienced with the heat in the room. Many of our rooms do not have a thermostats on the wall, but they do have them on the p-tac unit. I would also like to apologize for the smell, I will use your feedback as a training tool for housekeeping. I hope you will give us a chance in the future to exceed your expectations. Sincerely, Krista Peterson

"Clean, quiet and good location"

5
28/08/2016

Close to interstate made it very convenient. Nice property with indoor and outdoor pool. Nice lobby and workout area. Rooms have 2 doors, 1 to the parking lot and the other to hallway. The breakfast was better than most, the sausage patties were done perfectly, not limp and greasy like most motels. The premade little omeletts had toppings available which improved them a lot! Good toppings for oatmeal and waffles. The curtains in the room kept it nice and dark and walls were thick enough that we felt like the only guests. Nice friendly staff. The woman in charge of the breakfast was friendly and efficient. Please tip her! We would definitely stay again if in the area.

"great rooms, outside and inside entrance"

5
23/08/2016

Room and breakfast excellent, enjoyable out door pool, parking lot for our room a little rough for motorcycles, surprised at the number of places to eat in small town, also right off the exit of the highway.

"Positive"

5
22/08/2016

Great place for a pet, and kids the location close to everything outside entrances to make unloading you vehicle easier and the also have a inside door right to the vending and ice machines also the breakfast, good place to stay

"Great experience"

5
17/08/2016

Appearance of motel was very pleasing, clean, and attractive. All staff was neat, cheerful, and always willing to go out of their way to be helpful. Breakfast was great - many choices of food and an ample supply of everything. Pool looked very clean. I really appreciated having a room with an outside entry way. This was the 2nd visit to this motel and it was great both times.

"ADA compliant, but not comfortably so"

2
17/08/2016

There were only steps up to lobby outside door, no ramp. One side of building had only steps up to outside doors to rooms. There was a ramp up to one side of building. Gracious hostess. Pet friendly: she changed us out of a musty room. One of the most comfortable beds of trip for me, 300 pounds.

"Good Hotel for a road trip layover"

4
12/08/2016

This hotel was a welcomed sight after driving for 14 hours. We were greeted by a friendly staffer who quickly, checked us in. The hotel is clean and offers a decent breakfast. The only drawback was that there isn't any elevators on the premises (two floors).

"Wonderful Place"

5
10/08/2016

We had read good reviews and weren't disappointed. The staff was great, our room was lovely and we really enjoyed it. We had 130, which is a corner room in the rear of the motel in the first floor. We could park by our room, which as nice since it had a inside and outside doors. It was large, well appoints and vey comfortable. Nice TV and quiet. Sterling has a lot of dining options and the town has a very pretty square with a courthouse and many restored old homes. Definitely will go back.

"Great Decor and rooms"

5
07/08/2016

They have renovated this hotel and the lobby and rooms are very nicely done. Great decor, rooms are nice and spacious. Clean. This is definitely beyond what you would expect from a hotel in Sterling. Good family pool, indoor and outdoor. Not fancy pools but perfect for cooling kids off after long road trips.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was a pleasure having you stay at the hotel Tina A. I am glad you had a good experience, and took the time to write a review for your stay. Our seasonal outdoor pool, and year round indoor pool are a great place to unwind after a long day. We hope to provide your future lodging needs when passing through Sterling. Sincerely, Krista Peterson

"It's a Best Western"

3
30/07/2016

We stayed here for one night, having stayed once before a few years ago. The room had an outside and inside access (ground floor) as I had requested the ground floor for easy unloading of our motorcycle. There was a small fridge and microwave and the sink and vanity were in the main room with the toilet and bathtub/shower in a separate room. There was a wardrobe instead of a closet so our clothes shared this with the ironing board and it got a little crowded. Like I said, it was one night. The breakfast was mediocre with no fruit but with lots of other carbs. There no butter for the waffles or toast just country crock and lots of syrup and Reddi-whip. The structure is quite thin as I could hear running above us and talking in the halls the entire time.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay at our hotel, RitaMpls. I would like to apologize for the inconvenience you experienced due to the crowding in the wardrobe. I am also unsure why there was no fresh fruit during your visit, so I will use your feedback as a training tool for our breakfast staff. I hope you will give us another chance to exceed your expectations in the future. Sincerely, Krista Peterson

"Older motel but new furnishing and great beds"

4
30/07/2016

Wife and I heading back to Nebraska and decided to bed down in sterling. Although motel was older and carpets showing some wear it was clean and neat with newer furnishing. Definitely was being taken care of. Room was very nice and ac worked well and was pretty quiet too. As we looked around we were really quite pleased with how nice everything was. Desk very friendly and attentive. Only reason for rating was they charged almost $200 for the night. Last room available so we could take it or not. Normal pricing would be well worth it

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate you taking the time to write a review regarding your stay at the Sundowner, duffer47. I am glad you enjoyed your stay and experienced a clean quiet room. I hope you will give us another chance to exceed your expectations. When traveling through Sterling I recommend reserving a room at our hotel as far in advance as possible, because our rates are based on occupancy. We look forward to providing your future lodging needs! Sincerely, Krista Peterson

"Adequate"

3
26/07/2016

We were told by family in the area that this is probably the best place to stay and it probably is. Still, not what I would call great. It was adequate. Some covering out by pool would have made it usable. Didn't want to be out in the sun!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
PatJuliaKelly, thank you for writing a review regarding your stay. I apologize for not exceeding your expectations, and hope that you will give us another try in the future. Thank you for the idea to get some covering out by the pool, as the sun can be very hot out there. Sincerely, Krista Peterson

"Meh..."

3
25/07/2016

It was ok, as far as being tired and needing a room at the last minute is concerned. The first floor hallway smelled a bit flatulent. This place is old and dated, or at least appears that way. Check in was fast, although the clerk, Angel(?), explained the 'no weed' policy with a little too much zealousness. She left me feeling slightly uneasy, and maybe a little paranoid now. So, I open the door to my room, and the smell of weed hits me. I don't care that it did, I just didn't want a $200.00 cleaning fee tacked on to my bill, so I informed Angel my room already smells like weed. Anyway, I slept well, there is an interesting looking museum right next to this place, and a liquor store within walking distance.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate you taking the time to fill out a review for your stay, Matt P. I apologize for the experience you had during check in, and when you entered your room. We pay very close attention to the rooms that smell of any smoke, and take special care while cleaning them. It is not often that we have guests who smoke in our rooms, but when they do we clean to get the smell out. it sounds to me as though this did not happen in your room and I apologize for that. I hope you will give us another chance to exceed your expectations. Sincerely, Krista Peterson

"Best Deal in Town!"

5
25/07/2016

We chose this hotel for a business trip. We were very pleased with the staff, the quality of the hotel and its amenities, especially with regard to cleanliness. The staff was very friendly and eager to help, and the whole experience was just great. We were there for only one night in Sterling, but if I ever stay there again, it will be here.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It is a pleasure knowing you had an enjoyable stay at the hotel, Robert M. It is our goal to provide this type of experience to all our guests. We look forward to you staying with us in the future. Sincerely, Krista Peterson

"This is definitely the place to stay in Sterling."

5
21/07/2016

The front desk and housekeeping staff is great. We especially appreciated the general manager, Krista who was very professional and supportive in helping us resolve an issue. Michelle at the front desk even helped us with getting our car fixed. Also very nice rooms, pool, and breakfast. We would stay here again for sure!

"Overnight stay"

5
20/07/2016

Easy to get to from the interstate! Great pet-free room. (Love pets. Don't have any.) Great staff. Very nice breakfast. We had a large room, first floor with outside access. Really nice arrangement for an overnight stay. Front desk guided us to a good restaurant for dinner.

"Pleasant Surprise"

5
14/07/2016

We were pleasantly surprised by our accommodations at this hotel. We stayed in a suite which was really two rooms with an adjoining door. However, it was lovely, spacious and well laid out. We had ample room for everyone to have their own space. The bathroom was extremely large with an additional sink right outside. There was plenty of "getting ready" room which is often not the case in a hotel. The staff was exceptional. Especially the young woman who was there when we checked in. We had some issues with our TV and she was extremely helpful in resolving them. We would definitely stay here again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was a pleasure having you and your family stay at the hotel, Chloe1834. I wanted to thank you for taking the time to write a review regarding your stay. The suite you stayed in works very well for larger families who want a little extra room during their visit. Our goal is to provide every guest with a comfortable stay. Sincerely, Krista Peterson

"This is our stop when heading to Colorado"

5
13/07/2016

We have probably stopped at the Sundowner for more than 20 years. We have relatives in Colorado and also vacation there often. it's our first night out when coming form Lincoln. We continue to stay there because we have never been disappointed. The people are always so cordial and helpful! the rooms are clean and that's very important to me. the kids have always loved the pool.It's been a while since we have been and it has been remodeled. Very nice! Breakfast was great. There was an attendant all the time making sure everything was filled. There were a few different options like a yogurt station and selections to add to your omelet. When my husband and grandson went to get at map the lady at the desk inquired where we were headed and when we told her she was afraid our route might be closed due to floods. She checked with roads department and called is in our room that night with the information. Very nice of her. Excellent customer service and friendly.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for taking the time to write a review about your stay, Marcia C. We appreciate your loyalty to our hotel, and are happy that you stay with us on your way from Lincoln. For breakfast we currently offer a yogurt, breakfast sandwich, and waffle bar. This change in our breakfast has added additional options for our guest's to choose from. Our goal is to provide top of the line customer services, while offering our guest's a superior experience. We look forward to seeing you on your next trip from Lincoln. Sincerely, Krista Peterson

"Surprise "

3
13/07/2016

I was pleasantly surprised by this best western, in my travels I usually try and stay at a Hampton or holiday inn.. I've had some bad experiences with bw in the past. When all the hotels from sterling to Denver and in Denver were full, I had to stay here. I'm glad I did! I will stay again. I didn't have a shower curtain and the cost was plenty high ($200).. But everything else was good! Giving it three stars because of cost, but would definitely recommend.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for giving us a great review regarding your stay dornab0356. I apologize for the price of the room, when reaching full capacity our rates raise as well. I recommend to our guest's to book as far in advance as possible, to receive our lowest rate possible. I am glad you enjoyed your stay, and look forward to providing your future lodging needs. Sincerely, Krista Peterson

"Perfect Place to Stay"

5
12/07/2016

This hotel appears to be newly-refurbished from a much-older facility. Layout is retro, but the rooms are up to the latest modern standards. Arrived in the early evening and was lucky enough to nab one of the front rooms with both interior and exterior exits. It was like being in a hotel and a motel all in one. We were able to park right outside our room, then pulled the curtains over the glass door and we were in a hotel. The room was large and extremely well-appointed, with refrigerator and microwave, flat screen TV with great channel selection. Front desk and housekeeping staff all very friendly, and the centrally-located breakfast area was very convenient. We ended up not using the pools. There was a small indoor pool and a larger pool outside with adjacent hot tub. The price of the room was somewhat higher than I expected for a fairly rural location in the Great Plains, but the amenities we had here couldn't be beat. Oh, and yummy cookies at the front desk upon check-in! Easy access from I-76.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It was great having you stay with us Crystal P, and we appreciate the review. We offer many amenities for our travelers, business traveler, and tour groups. The outdoor entrance to our rooms provide easy access to and from the room. For our guest's who do not like the outside doors, we provide rooms on the second floor. If you come visit us again, I hope you will be able to enjoy the pool. Sincerely, Krista Peterson

"Always a great place to stay"

5
11/07/2016

We were pleasantly surprised by the quality of this hotel. Room was clean and comfortable. Bed was comfortable, room was clean and arranged efficiently. We had the whirlpool room, with refrigerator, and microwave. The continental Breakfast offered a good variety of food. Only complaint was that the hot food was not as hot a we like, but a microwave was available for use, so in 45 seconds, our food was piping hot and delicious. Used the WIFI internet, and had no problems with it. The location was also a plus, as you didn't need to drive into the town to find the hotel. Will stay here again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It is great to know that you enjoyed your stay 843lovetotravel. We appreciate you taking the time to write a review about your visit to our hotel. I would like apologize for the food not being hot enough. I was able to do research on the reason for the temp of the food, and found there was something wrong with the warmer. We look forward to you staying at our property when you are in town next, and we will make sure your hot food is good and hot. Thanks again for your feedback! Sincerely, Krista Peterson

"If you're traveling with your pet, this place is great!"

4
09/07/2016

I stay at the Best Western Sundowner every time I go to Sterling. It's a very nice facility, with a friendly and helpful staff. The rooms are quiet, clean and comfortable, and for those who travel with pets, the rooms have doors that open to the outside, and there's a park right next to the hotel. It's a perfect layout!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
It is great to hear that you enjoyed the layout of our hotel, Linda S. The rooms on the first floor that have an outside entrance, are great for our furry friends. Our park next to the hotel provides a safe, comfortable environment for our furry friends to run and play. Thank you for taking the time to write a review regarding your stay, we appreciate the feedback. Sincerely, Krista Peterson

"Boy Scout troops 715 & 782"

5
07/07/2016

We have stayed here before and always try to when possible. We even plan ahead to make sure we time it right. Warm, friendly, clean place for a nice nights stay. Kids love the pools, yes that is plural. They always allow us the use of their dining room in the evening so we can order in pizza for our group of Scouts.

"Great stay with very helpful staff"

5
07/07/2016

I want to commend the entire staff at the Sundowner for an excellent experience. Between the large clean room, the welcome bottles of water and flavored popcorn in the room and the helpful desk clerk who went out of her way to make a fresh pot of hot water for the lobby so I could have tea at 11PM when I checked in. Overall a wonderful experience.

"Updated"

4
06/07/2016

From the friendliest check-in of any property on our recent trip to an equally friendly check-out this was a pleasant stay. The landscaping was attractive, the lobby pretty, the room well designed, and a really nice breakfast room was found as well. I always feel a bit down when heading east after a western trip, but this stay helped with that a bit. For those traveling the east/west corridor I would d finitely recommend considering a stay here.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for writing a review about your recent stay at the Best Western Sundowner, Jonathan T. We understand the importance of superior customer service throughout the entire length of our guest's stay. Therefore, we attempt to give a warm and friendly hello to every guest we see. We just recently updated our breakfast room to provide our guests with an up to date look. We hope to see you in the future when you are traveling through Sterling. Sincerely, Krista Peterson

"Nice stay."

4
05/07/2016

It had a small shop, that had quite a few things to purchase, and it would have been cheaper than going to an actual store. There was also a pool both indoor and outdoor, and a kiddy pool only a foot deep. It was a very modernized style hotel.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Faith T, I am glad you were able to enjoy the different amenities that we have at our hotel. The indoor and outdoor pool provide all our guests with a place to enjoy family and the sun. Our sundry shop provides just enough choices to curve your appetite, or replenish your hydration. I appreciate you taking the time to write a review, and I look forward to any future visits you make. Sincerely, Krista Peterson

"Great week...."

5
02/07/2016

I'm not a fan of Best Western, the entire operation can be hit or miss, usually miss. This particular property is wonderful. Front desk was always covered and the pools were really, really nice. Remodeling occurred, choices for the rooms were Hiltion'esc. Breakfast was typical fare. I stayed in room 126, hot tub. Worth the extra $20 a night. Clean, clean, clean. Quite too. Sheets were clean, and maid service was prefect. I stay in hotels 40 weeks a year. I found a great place in Sterling. There are few new hotels breaking ground but they had better be on their game. Cheers!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate your loyalty to our hotel, and your willingness to share your experience with others Timtankkiller. It is nice to know that our persistence with the cleanliness and positive customer service is being noticed. We appreciate your positive review, and look forward to providing you with your future lodging needs. Sincerely, Krista Peterson

"Great place to stay"

5
02/07/2016

Our experience at the Sundowner was great. The rooms are clean and nicely decorated. The pool was very nice. Breakfast could have varied from day to day, but it was fine for a short stay. This is the ONLY nice place to stay in Sterling.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I am glad you took the time to write a review for our hotel, Kathleen H. There are times that the road while traveling may become long and uncomfortable. At the Best Western Sundowner, we work as a team to provide a clean and positive atmosphere for our guests. We appreciate all feedback we get, and are always looking for better ways to make our breakfast stand out. We hope to see you soon. Sincerely, Krista Peterson

"Wonderful place to stay"

5
29/06/2016

Room was really clean and modern. Staff was so helpful. The breakfast bar was one of the best I've had with strawberry waffels and omlettes! Coffee was always available in the lobby. Free wi-fi and work out room. I will definitely stay here again!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for taking the time to leave great feedback in your review about your stay, lucille68522. Our goal is to exceed the expectations of each of our guests during their stay. We provide superior customer service, a clean hotel, and many different amenities to appeal to everybody's needs. We have a spacious fitness center that allows many to workout at the same time, and have their own space. We look forward to providing a comfortable stay for you in the future. Sincerely, Krista Peterson

"Very nice hotel"

4
27/06/2016

I would recommend this hotel and when back in the area this will be the place we stay. It was very easy to find and get to. Breakfast had a good variety. The pools were both nice and plenty of chairs around them to sit on. Rooms were clean and spacious, we had reserved a double queen and a king room but the double queen wasn't available. Still had plenty of room for everyone. My only complaint would be there is only one ice machine for the entire motel. Not a big deal but for some rooms it was a good walk.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review about your stay at the Best Western Sundowner, KLC86. It is very easy access from the interstate to our hotel, which makes the hotel ideal for our traveling guests. The hot buffet breakfast is served with a smile and friendly customer service. We are glad you enjoyed our spacious rooms, it is important to have room to move around after traveling. I apologize for the inconvenience you experienced with the distance to the ice machine. I look forward to providing you lodging needs in the future. Sincerely, Krista Peterson

"Great Manager"

4
21/06/2016

I would definitely return to this hotel. The manager was very helpful. The complimentary breakfast was good, and I appreciated the coffee maker in the room. The swimming pool was important as well to the children.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thanks for writing a review about your stay at the Best Western Sundowner, David B. The indoor and outdoor pool really are a great place to let your children unwind after sitting in the car. Our breakfast is set up to accommodate all of our guest's needs. I am glad you enjoyed your stay, and look forward to seeing you in the future. Sincerely, Krista Peterson

"Clean, comfortable, right off the highway"

4
20/06/2016

We stopped here on our way through town. It is conveniently located right off the highway. We did not have a reservation as we were not sure how long we wanted to travel that day, but the front desk staff was friendly and accommodating. Room was clean, bed was a little firmer than I prefer, but that is personal preference. Room was a little pricey, but not terrible. Only downside is there are no restaurants particularly close, you have to drive several miles.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Jessica K, I appreciate you taking the time to write a review for our hotel. Our location is very convenient for the interstate, but is a couple miles out of town. For our travelers who like pizza or Chinese food, we have a couple places that deliver. We enjoy providing friendly customer service, and going above and beyond for our guests. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

"Nice little surprises!"

5
20/06/2016

This hotel is full of nice little surprises from the beautiful, stylish lobby furniture to the snack shop. From the nice pool area surrounded by grass & shrubs instead of bare concrete, to an indoor pool for winter. From the fresh paint on the exterior to the oversized rooms. From the door directly to our car out front to the island in the middle of the pool to sit on. It goes above and beyond.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Erin E. thank you for taking the time to write a review about the stay you had at our property. We enjoy providing our guest's with the nice little surprises, that make their stay enjoyable. Our outdoor swimming pool is a fun way to spend time with family and friends, while soaking up the sunshine. Going above and beyond is a goal we have for our entire staff. We look forward to seeing you in your future travels. Sincerely, Krista Peterson

"Colorado vacation"

4
19/06/2016

Nice clean large room with plenty of room. Out doors pool very warm! Breakfast was fantastic,They had the best waffles and coffee we have had in a long time. One minor problem, they have no elevator so if you are handy capped please ask for a 1st floor room.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I am very glad you enjoyed your stay GrannyJan_06, and thank you for completing a review for our hotel. I apologize for the inconvenience you experienced due to no elevator. The first floor of the hotel has rooms with outside entrances, which make our guest rooms easily accessible. We enjoy providing our guest's with a large assortment of breakfast, to jump start their day. We hope to provide your lodging need the next time you travel through Sterling CO. Sincerely, Krista Peterson

"Good place on the plains"

4
13/06/2016

We found the room very comfortable and easy to adjust the temperature, etc. The room was clean and quiet. It might have been nice to have had an easy chair. There were plenty of surface places for luggage, etc.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate you taking the time to write a review about your stay at our hotel, David G. After traveling, it is nice to have a clean and comfortable room to stay in. We like to put in the extra effort to make sure our guest's receive superior customer service, and have a great stay. We hope to see you in the future when you travel through Sterling. Thanks again, Krista Peterson

"Sundowner"

4
06/06/2016

We love staying here. Anytime we need to stay in Sterling we stay here. We enjoy the outdoor pool when it is nice and the staff is always great. Love going back there. There is a museum within walking distance and outside tables. Very nice place to stay.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Carol R., we appreciate your loyalty to the hotel and want to thank you for writing a review. The outdoor pool provides our guests with the opportunity to soak in some sun rays, while playing in the water. We let our guests know about the museum, as it is a great place to spend some time during their stay. Great customer service is a key component in our guest's satisfaction. So all our employees do their best to greet each guest with a smile and a friendly greeting. We look forward to your next visit at the hotel! Sincerely, Krista Peterson

"Clean, complete and helpful"

5
30/05/2016

Thus little place has it all, Pet friendly, pool in and outdoor ,hot tub, gym, home made cookies ABD breakfast. Very good staff. We had a tornado alert, seriously and they were swift with instructions and calming words

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review for your stay, ilovegems 3. We understand the importance of alerting our guest's anytime there is a possibility of harm. We take all warnings seriously and understand that if we are calm, we help everyone else stay calm. We enjoy providing the little extra things to our guests, to make their traveling experience a good one. We absolutely love meeting all our furry friends and their families. Sincerely, Krista Peterson

"Can always count on"

4
27/05/2016

The Sundowner can be always be counted on. I've been staying here for years. The staff is very accommodating and the rooms are clean and were renovated sometime in the past decade. Very convenient location close to the interstate and motel breakfast. They also have quality coffee and tea. Don't plan on streaming any HD movies. The satellite wifi is so slow that it took ten minutes to write this review.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I want to thank you for your loyalty, and also for taking the time to write a trip advisor review michaelfaas. We understand how important updating our hotel is to our guests, and the market. Daily we provide a yogurt bar, a breakfast sandwich bar, and a waffle bar to offer many different options to our guests. We apologize for the Wi-Fi connection, and will continue working to provide more speed for our guests. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

"Best Hotel in Sterling"

5
18/05/2016

The Sundowner is the best hotel in Sterling. We always stay there when we"re in town. They have a variety of breakfast items...something for most everyone. We love the Grab N Go bags. The hotel staff is always warm and inviting.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review, and for your loyalty to our hotel Sandra K. We believe it is important to continue towards satisfying all our guests needs, so our grab n go bags have become a success. With many different things to offer for breakfast, we are able to meet the needs of all our guests. We look forward to any future stays you have with us. Sincerely, Krista Peterson

"Nice but pricey"

4
11/05/2016

Certainly a nice enough hotel, comparable to all the others we stayed in during our 12-day trip, however, this was the most expensive room (even with an AAA discount). Perhaps the availability of other hotels in the vicinity raises the price??

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for staying with us and for giving us a great review. Our rates are based on % occupancy so as we are entering into our busy time of year, we encourage all of our guests to book as far in advance as possible to realize the best possible rate. We hope that if you find that you are going to pass this way again that you stay with us! Thank you again! Michelle Flinn Assistant General Manager

"Great place to stay"

5
11/05/2016

We came in after a long drive. Place looked great and we had both an entrance from the hall and from the parking lot to our room Very easy. Food great. Could tell all the hotel guests having good experience from chatting to them at breakfast.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Dear Robert R., Thank you for taking the time to write a review for our hotel. I'm very glad that you had a great experience and that all was to your liking. We strive to make every guest experience a memorable one, and this kind of feedback lets us know that we are doing well. We hope to see you again in the future! Thank you again, Michelle Flinn Assistant General Manager

"Great Service"

5
05/05/2016

Great Service, Friendly staff willing to make your stay a pleasant one. The room was very comfortable, clean and quiet. The breakfast was above average for the quality of food normally served at other competitive hotels.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I appreciate your willingness to take the time and write a review regarding your stay, William R. Our team believes in providing our guests with superior customer service throughout their entire stay. We provide many different options for breakfast, so we can serve all our guests needs. We understand the importance of providing a clean, home like environment for the comfort of our guests. Sincerely, Krista Peterson

"Excellent Stay"

5
04/05/2016

I try and always stay at Best Westerns when I am on road trips. I find they have all been remodeled and the employees are consistently over the top kind and go out of there way to accommodate our needs. The Best Western Sundowner in Sterling stayed true to my expectations. I would highly recommend.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Nancy G, I want to thank you for being loyal to the Best Western brand during your travels. I appreciate you taking the time to write a review regarding your experience with our hotel, and the brand. The Best Western Sundowner team believes in going above and beyond to make our guests stay comfortable, clean, and accommodating. Our newly remodeled rooms, and breakfast room bring a fresh look to our hotel. Thanks again, Krista Peterson

"Best Hotel in Sterling"

5
27/04/2016

This is the best hotel in Sterling. It's been nicely updated, has fantastic indoor & outdoor pools for the kids, wonderful breakfast, and always comes with a sample bag of Sterling's own Colorado Popcorn Company popcorn as an extra touch. The staff & grounds are always welcoming & inviting. We stay here every time we come to Sterling. Highly recommended!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Megan, thank you for writing a review regarding your stay at the Best Western Sundowner. We appreciate your loyalty to the hotel, and we always look forward to providing your lodging needs. Traveling can be very tiresome, so we like to provide extra things to make your stay memorable. Our indoor and outdoor pools help provide our guests hours of fun during their stay. We are committed to making sure each guest has a superior experience. Sincerely, Krista Peterson

"Great Hotel!"

5
22/04/2016

The office staff were very friendly and helpful, the breakfast is great, and the rooms are spacious and luxurious. The pool is a little small and shallow, but overall a good experience. The cookies at the front desk are an added bonus!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay at the hotel Linnea D. I am glad you enjoyed your experience! We appreciate all our guests, and we love providing the extra little things that make their stay more memorable. We understand the importance of good customer service, and try to help our guests in any way possible. The larger size of our rooms provide our guests with enough space to move around after their long trip. Sincerely, Krista Peterson

"Nice Hotel"

4
21/04/2016

We had a very nice room on the main floor with both a door to the interior corridor and one to our vehicle parked right outside. The breakfast was good and was served in a nice atmosphere. I would recommend this hotel to anyone traveling in the area.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay, Lndncr. Our rooms that have an inside and outside entrance, provide our guests with convenient access. The goal of our hotel is to provide each guest with an exceptional experience. Therefore, we provide great customer service, cleanliness, and plenty of choices for breakfast. We look forward to seeing you in the future. Sincerely, Krista Peterson

"Excellent experience at Sundowner in Sterling"

5
20/04/2016

During a stay of two nights at the Best Western Sundowner in Sterling we enjoyed a large, very clean room, excellent breakfast in a clean, well-attended breakfast area, and a welcoming and helpful management. We chose it because of the good reviews on TripAdvisor and the establishment certainly met our high expectations. Our only regret was not having time on this trip to visit the museum next door.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for providing such a great review regarding your stay at our hotel ColoradoFarmer. We understand that while traveling, it is important to walk into a hotel where the staff care about the guest experience. Here at the Best Western Sundowner, we care about providing cleanliness, great customer service, and a helpful staff. The museum is a very great place to take a little time and visit as well. We look forward to providing your future lodging needs, when traveling through Sterling. Sincerely, Krista Peterson

"Comfortable, clean, quiet"

4
20/04/2016

Stay here regurally for business. Have no complaints. Good breakfast- if you don 't want the typical hot hotel breakfast then plan to eat elsewhere. Beds are very comfortable and the rooms are spacious.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review about our hotel Patricia D. We appreciate you loyalty to our hotel, and are glad you enjoy your experience. We understand that traveling for business can be very tiring, so getting a good nights sleep is important. With our new yogurt, waffle, and sandwich bar, we provide different toppings to make breakfast unique for each guest. We look forward to seeing you during your next stay. Sincerely, Krista Peterson

"Great"

5
10/04/2016

The hotel was beautiful and the staff was extremely friendly. The breakfast was hot and plenty of options. The pool was perfect for our little one. All and all if back in Sterling this would be the place to stay.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
We are glad you enjoyed your experience with us Christina M., and look forward to any future visits. Breakfast is such an important meal, so we provide enough options that our guests can find something they like. It is great to hear that your little one was able to enjoy the indoor pool. We also have a beautiful outdoor pool that will be open in May, so if you find your out this way we would love to have you back. Sincerely, Krista Peterson

"best hotel in sterling"

5
07/04/2016

We stayed at this hotel for a night in January, 2016. This was a great little hotel. The hotel had lots of small details normally only found at larger hotels. The breakfast was great, the room was comfortable, customer service was top notch. We had to get up early and leave. Otherwise it would have been nice to spend more time there. Location was easy to get to off the interstate. I would highly recommend this hotel.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for the wonderful review you wrote about the hotel Plainstravellors. I am glad you enjoyed the little extras that we offer our guests, we enjoy providing them. We believe that superior customer service begins when you pull into our parking lot. Any staff you meet throughout your stay will extend that customer service. We continue to improve our breakfast in the hopes of having a little something for all our guests. I wish you could have spent more time with us as well, but we look forward to your future visits. Thanks again, Krista Peterson

"great stay in Sterling Colorado"

5
04/04/2016

Very nice hotel - very clean, large size rooms and very comfortable. Breakfast was good. hotel staff was very friendly and helpful. nice to have both indoor and outdoor (seasonally) pool options. best place to stay in Sterling!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Kristi V, I appreciate you taking your time to write a review about your stay at the hotel. Our larger rooms provide our guest's with the space they need to comfortably move around during their stay. Our staff believe that providing our guests with superior customer service and a clean hotel, will make this leg of their trip a little easier. We hope you will be around Sterling this summer so you can enjoy the outdoor pool, as well as the indoor. Sincerely, Krista Peterson

"Mostly Sunny at the Sundowner"

4
03/04/2016

room 134 Deluxe King Slow check-in on Sat. late afternoon--only one person at desk; the gentleman was welcoming and efficient once at the desk. The type of room requested only available on 1st floor (always try to stay on top floor) so went with first floor. Room was unusual in that it had two entry doors--one to parking directly in front of room (handy) and one into interior hallway. The room was a large, comfortable room. Noted was the high level of cleanliness. Plenty of lamps for reading & working. Amenities included a lounging chair with ottoman, microwave, fridge, separate vanity/sink , and décor of pleasant warm tones and western scenes. Location is close enough to I-76 to be convenient but not so close that there was any highway noise. Motel is directly across street from Overland Trail Museum and close to open space next to river. Breakfast was standard "free breakfast" fare--good enough to not have to go somewhere else. Never did find a tv channel guide in room. The bed was at the very firm end of the scale. The bath/toilet room door was at an angle such that leaving the light on in that room was disturbing to the sleeping area. We would stay here again if in Sterling.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay at our hotel, davontheroad. I would like to apologize for the slow check-in, and will use your feedback as a training tool for the front desk. The room type you stayed in does only have rooms on the first floor, but we have another King room type that has rooms on the second floor. Next time you make a reservation, I recommend requesting a King room upstairs and we will try to honor the request. Our goal is to provide each of our guests with an exceptional experience, so we try to honor all requests. We look forward to providing you with a clean, quiet, and comfortable stay in the future. Sincerely, Krista Peterson

"Great for an overnight stay"

5
27/03/2016

On a road trip and needed a place to sleep for the night with two kids. We opted for a two room "suite" for a few $ more than a standard room. It was really setup more like two adjoining rooms which was fine for us and well worth it when travelling with the kids. The suite was recently updated and clean.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay cduced. Our two room suite is very convenient for families that are traveling. That suite in particular which has a door separating the two rooms, and provides three beds is a great room for our bigger families. We set a high standard with our cleanliness as we believe each guest deserves a clean experience while visiting our hotel. We hope to provide your lodging needs the next time you pass through Sterling. Thanks again, Krista Peterson

"Rest stop to Colorado skiing"

5
22/03/2016

We wanted to place to stop on the way to Steamboat Springs, Colorado.and this hotel was about as far as we wanted to drive.Staff was very friendly and welcoming. You could hear people in the hallway but we did not have an issue with this during the night. The pool had a lot of chemicals in it, which irritated our eyes. Breakfast was very good, warm and fresh. Check out was easy. Same staff as the day before, very friendly. No issue staying here again. The pizza from Jimmy's is worth the call. Easy access from the interstate.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review regarding your stay at our property, Steven. I apologize for the experience you had with the irritating chemicals in the pool. We have used your feedback as a reminder for our staff and the use of pool chemicals. We appreciate the compliments for breakfast, as we are trying to provide our guests more options to start their day off right. Hopefully we can provide your lodging needs, during your future visits to Steamboat Springs. Sincerely, Krista Peterson

"Great Place, Awesome Staff"

5
21/03/2016

This hotel is located in a prime location, it is right off the highway and less than 5 minutes from downtown and about 10 minutes from shopping and more restaurants. From the moment I walked into the doors, I was impressed, I was greeted with smiles and my reservation was held even though I didn't arrive until after 10pm due to the snow. Everyone I encountered was friendly and professional. I felt safe and at home and I will stay at the Best Western Sundowners next time I am in Sterling Colorado. I feel like I now have a new "Home away from Home" in Sterling.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
The "home away from home" atmosphere is so important for guests traveling and staying in a hotel Deborah. We believe every guest that walks through our front door are important and deserve superior treatment. Our staff work hard to make sure we meet our guests individual needs in a professional way. We appreciate your loyalty to our hotel and look forward to seeing you in the future. Sincerely, Krista Peterson

"Nice hotel, but loud :-("

4
19/03/2016

After long day spend in the car, we stopped for the night. Hotel was very nice - nicely decorated. But: Our room was located right above breakfast area. Pretty much, if you opened the door and looked down, you were looking into breakfast area. First, 2 boys were sitting there until early morning - talking, which was very annoying. Then, I could hear staff preparing for breakfast, moving chairs, bringing food and then once ppl start coming for breakfast, it felt like there were right behind the door. It was very loud. :-( We would stay again, but maybe on the other side, away from noise.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Mayka27, thank you for taking the time to fill out a Trip Advisor review for your stay at our hotel. I would like to apologize for the noise you experienced, and will use the information as a training tool for our over night staff and our breakfast staff. We take pride in providing our guests with a clean, safe, and quiet stay. So I really appreciate your feedback, and will address the problem immediately. I look forward to providing your future lodging needs. Sincerely, Krista Peterson

"Gem of a Hotel"

5
18/03/2016

Lovely staff and great room for our girls' trip of talking, laughing and playing cards! The room was extremely clean and very comfortable. We also enjoyed the pool and a good breakfast...the strawberry waffles were delicious!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Clrmepurple, I appreciate you taking the time to write a review for our hotel. We realize how important a clean and comfortable room is for our guests. We work hard to make sure every guest has a superior experience, every time they stay. I am glad you were able to enjoy your girls' trip at our hotel. We look forward to providing your future lodging needs. Sincerely, Krista Peterson

"Regional basketball held in Sterling"

4
18/03/2016

The staff that was there was good. All but one cleaning person called in "sick" the day that all the teams were showing up for the tournament. This made check in time very late then resulting in making game prep time very difficult!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Tammy, thank you for taking the time to write a review regarding your stay. I would like to apologize for not having your teams rooms ready when you came to check-in. We are addressing the problem with our staffing, and are taking steps to make sure this does not happen in the future. Once again I apologize for any inconvenience we caused you and hope to see your team in the future. Sincerely, Krista Peterson

"Best place in Sterling"

5
17/03/2016

Rooms were very clean! I love the balconies attached to every room, I enjoyed my stay here. They have an indoor and an outdoor pool as well as a BBQ grill in the outdoor area. Gym was awesome... included a stationary weight set. I was pleasantly surprised as I wasn't expecting the BW in a small town to be so nice! I'd stay here again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
We are so happy you enjoyed your stay at our hotel, XML1066. Our indoor and outdoor pool provide many hours of fun for our guests each day. We look forward to the warmer months so our guests are able to enjoy our barbeque grill and outdoor area. We hope you are able to come back and see us after our outdoor pool has opened, so you can enjoy the pool as well. Thank you for writing a review, and we look forward to providing your future lodging needs. Sincerely, Krista Peterson

"The only hotel I will stay at in Sterling"

5
12/03/2016

Always clean, they allow our pets, the decor is updated and the beds are comfy. What more can you ask for? We always stay here on our way to ski country and have never been disappointed. Kathie at the front desk was particularly nice at check in today.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I want to thank you for taking the time to write a trip advisor review in regards to our hotel, Daphne. We understand that superior customer service is important in the hotel industry, which is why we maintain the high standards that we expect from our employees. We look forward to having you and your furry family join us in the hotel again in the future. Thanks again, Krista Peterson

"Great stay"

5
07/03/2016

This is the only hotel I want to stay in while in Sterling, CO. It's great. I always feel safe and clean. I'm not concerned about sleeping under the covers or whatever. Unfortunately, I have been to a hotel where I had that concern.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I wanted to thank you for taking the time to write a review about our hotel Karen H. I am sorry you had to experience a hotel where you were afraid to sleep in their bed. We at the Sundowner try to make sure everything is clean for our guests when they walk in the lobby doors. Our goal is to make sure each of our guests receive a superior experience each time they stay. We look forward to providing your lodging needs in the future. Sincerely, Krista Peterson

"Nice Hotel Friendly Staff"

5
29/02/2016

Hotel was very nice on the inside. Outside looks a bit sketchy and the road on the way in is rough. A little more expensive than Comfort Inn. Front desk workers were very attentive and nice. Hotel is a little far from town.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you Jacob for providing a trip advisor review, we appreciate the feedback. I recommend for all our guests to book as far in advance as possible, so we can provide you with the best available rate. Our rates are based on occupancy, and we have do have a pretty high occupancy this time of year. I apologize for any inconvenience you experienced with the road to the hotel, I appreciate your feedback. I hope we can provide you with your lodging needs in the future. Sincerely, Krista Peterson

"Away from home"

5
29/02/2016

Wonderful place to stay. My stay was due to business. I appreciate the early breakfast available due to work times. Room was comfortable and clean and love the decor of the room and the hotel. Staff were pleasant and very helpful in my needs. Love the pillows you use in the rooms...very comfortable.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Melody P, thank you so much for taking the time to write a review for our property. We understand how important breakfast is in the morning, so we want to make sure even our early risers are able to eat. We try to make every guests stay an exceptional experience, so I appreciate the wonderful feedback. I look forward to any future business or personal visits that we get from you. Thanks again, Krista Peterson

"Gem of Sterlng hotels"

4
06/02/2016

Nice rooms, updated designs, great breakfast assortment, friendly staff. We weren't ready for the aromas of cow country so it would be helpful if they had a filtration system for that. But there was no getting around the feed lot odors anywhere in town. Still, the best, hands down, hotel and across from a terrific museum.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a review regarding your stay STLbornandraised. I apologize for the smell of the feedlot around town, some days it is worse than others. The museum across the street is a wonderful site to have close by our hotel, definitely a great place to visit. I am glad everything was great beside the cow aroma! We look forward to providing you with another great experience in the future. Sincerely, Krista Peterson

"A FINE PLACE TO STAY"

5
03/02/2016

We were completely satisfied by our stay here. It is an excellent for its price range. The room was roomy, clean, and comfortable. The breakfast was a typical hotel buffet, well done, with a good variety.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
I am glad you were completely satisfied by your stay at our hotel Keith S. We appreciate you taking the time to complete a review regarding your stay. It is our goal to make sure every guest has a great stay, by providing them a clean and comfortable room, outstanding customer service, and a great breakfast. We look forward to providing your lodging needs in the future. Sincerely, Krista Peterson

"Wonderful service, great staff, clean and comfy rooms!"

5
27/01/2016

We have stayed at the Best Western Sundowner in Sterling many times and have never been disappointed. The staff is wonderful, friendly and very accommodating. The rooms are very clean, beds are big and deep and warm, large TV and microwave/refrigerator-everything you need. The breakfast spread is carefully attended to, lots of options for a large meal or lighter ones, juice and coffee are abundant. We travel with our Lab. dog and there is a nice little park with grass and tables adjacent to the hotel, the hotel gives out treats and poop bags for their 4 legged friends and everyone picks up their messes, makes for a nice walk in the morning. The Sterling Overland museum is also next to the hotel and if you have time it is a well done museum with great displays, highly recommend that!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a wonderful review regarding your stay at the hotel Suzannea890. It is our goal to provide each of our guests an exceptional experience, while they stay at our property. We have a big heart for our furry friends, and want to make their stay as good as the rest of their family's. The museum is an attraction that we recommend our guest's taking the time to visit. We look forward to providing your lodging needs in the future, thanks again for your wonderful review. Sincerely, Krista Peterson

"Simple but Nice"

4
27/01/2016

Stayed one night for a nearby volleyball tournament for my daughter. The room was clean, the hotel easy to find as it's right off the highway. I had called ahead for a handicap room as I'm recovering from ankle surgery - to find that the two story hotel does NOT have an elevator, which I'm glad I knew ahead of time. The indoor pool is pretty tiny, but they do have a decent size breakfast room that we used for a pizza dinner party. The gentleman Randy at the front desk was super friendly and funny.... it was sold out that night and he was able to check people in quickly and kindly. Overall a nice stay.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
AmyinVail, Thank you for writing a review regarding your stay at our hotel, we appreciate the feedback. I apologize for not having an elevator, and am glad we were able to accommodate you on the lower floor. I am thrilled to see you were able to use our breakfast room for a pizza dinner party, that size of a room does come in handy. I am also glad you received great customer service during your stay. Sincerely, Krista Peterson

"GREAT accommodation!"

5
25/01/2016

This Best Western (and we are Best Western Reward members) exceeded our expectations based on the other reviews regarding the Immaculately clean and comfortable accommodations! This hotel could be a model for others! We even complimented the breakfast attendant who was cleaning the window blinds one by one while she was waiting for the hotel guests to arrive for breakfast. (We ate early; the wonderful breakfast begins at 6.). We plan to stay here again on our next trip back to WI from CO!

Sundowner06108, Manager at BEST WESTERN Sundowner, responded to this review
Dear Wanderers, Thank you for a great review! I'm so glad that we exceeded your expectations and even more happy that you'll be back! It's nice to know there are places that you can count on while traveling - just puts your mind at ease. Have a wonderful trip back and we'll see you soon. Sincerely, Michelle Flinn

"great service clean comfortable cozy rooms"

5
21/01/2016

I stay here at least once a month when I'm in town on business. The staff is always friendly, courteous, hard-working and effective. The front desk staff are especially good at their jobs. The rooms are always very clean, but never smell perfumey. I look forward to returning to the hotel room after i'm done working.

Sundowner06108, Manager at BEST WESTERN Sundowner, responded to this review
Dear Wayne, Thank you for taking the time to write such a great review of our property. Here at the Best Western Sundowner, all departments strive to make your stay enjoyable. We know that many of you travel so very much, and we try to provide you with a homey atmosphere. Thank you again for writing this review and we look forward to seeing you next time! Sincerely, Michelle Flinn

"Very nice, but pricey"

4
15/01/2016

Its one of the better Best westerns ive stayed at. I love the building and the staff were very nice. Rooms very clean. Definitely would stay again if on Vacation. The scene is not bad. Very nice rest stop across the street very relaxing. Breakfast was good and the pool was awesome .

Sundowner06108, Manager at BEST WESTERN Sundowner, responded to this review
Thank you for such a wonderful review of our property. We understand that cleanliness is important when choosing a hotel to in which to stay. We also pride ourselves in providing a place for peaceful rest – whether you are traveling on business or for pleasure. Thank you for your wonderful review, and we look forward to providing your hotel needs in the future. Sincerely, Michelle Flinn

"Nice"

3
08/01/2016

Driving in near blizzard snow brought me off the interstate. I am so glad it did. This is the friendliest property I have stayed at in such a long time. It was Christmas night. A long day driving. Nothing open in town to get a meal. But the Manager was working so her employees didn't have to. She had made chili for her guests and was so helpful. We had a puppy and he was welcomed as much as we were. What a wonderful overall experience. Will definitely stay here anytime we get close again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you Tom S. for taking the time to write a review regarding your stay. We are very pleased we were able to accommodate you and your puppy on Christmas night. We take pride in our hotel, and pride in every guest that stays with us. We provide little things to each room to help make the stay away from home a little more comfortable. We look forward to providing you another wonderful experience if you travel through Sterling. Sincerely, Krista Peterson

"Passing through"

4
30/12/2015

Nice room and clean. We had an updated room which was nice. Linens were good. We were on the 1st floor in the back and it was quiet. The breakfast was average - lots of choices but hot food wasn't very good. The room was overpriced however - should be under $100 for the type of hotel and room.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review about your stay 1415trips. We are glad you enjoyed your stay at the hotel and appreciate any feedback you may have. The earlier you are able to reserve the room, the better chance we have to offer you the best available rate. We look forward to providing your lodging needs in the future. Sincerely, Krista Peterson

"Great Hotel"

5
28/12/2015

I have stayed at the other two hotels in Sterling and the Sundowner by Best Western blows the other two away. They have great service and the hotel is clean and nice. The towels were nice and the breakfast was fantastic.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for writing a review for our hotel David P. I am glad you enjoyed your stay at the hotel, and appreciate your loyalty. We strive to provide our guests with a clean and comfortable stay, since traveling is not always easy. We look forward to you staying with us again, next time your trip leads you through Sterling. Sincerely, Krista Peterson

"Papa and Nana"

4
09/12/2015

Very nice Best Western. Our room was clean, quiet, and bed was very comfortable. Considering the time of year, we thought the rate was high. May make a difference next visit. The Breakfast was good. The staff was very friendly and made us feel at home.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Dave V., Thank you for writing a review about your stay at our property. We are glad to hear that you had a good stay, and are excited to provide you with another great night when you visit us again. Our rates are based on occupancy, so in order to get the best rate we recommend booking the reservation as soon as you can. We look forward to providing you another clean and comfortable nights stay, with superior customer service. Thanks again, Krista Peterson

"Great Place"

5
07/12/2015

I stay here every time I come to Sterling. They are easy to get too and the staff has always gone out of their way to help us. The rooms are always clean and lots of towels. Breakfast has always been good with plenty of fruit.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
We appreciate your loyalty to our hotel Rod L., and we will continue to make your stay enjoyable when you are in Sterling. We understand that cleanliness is important when choosing a hotel to stay in, therefore we pay special attention to detail. We enjoy providing a full breakfast for our guests, to give them a jump start on their day. Thank you for your wonderful review, and we look forward to providing your hotel needs in the future. Sincerely, Krista Peterson

"Great first time visit to Sterling"

5
06/12/2015

I highly recommend this hotel if you are staying in this area or need a quick night location while traveling. Very clean, staff were very helpful. I feel safe as a woman with their "internal" room entrances. They had just worked on the indoor pool and it looked great. We especially enjoyed the morning complimentary breakfast. Although very similar to many other hotel offerings, theirs had extra touches that make it better than most! i.e.: Choices of types of waffles to make, omelets on some days.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
DJTeaches, Thank you so much for leaving such a wonderful review regarding your stay at our hotel. It is our goal to offer each of our guests a unique experience during their stay. We understand the importance of providing a clean hotel, friendly service, and a safe and secure atmosphere. We look forward to providing your hotel needs in the future. Sincerely, Krista Peterson

"Way Over Priced and Needs Updating Big Time"

2
01/12/2015

We stayed at this hotel on our way to Indiana. When I went to the desk to check-in the man was a bit surly to say the least. Our room was strange and out dated. There was a door to the room in the hallway and a door from the outside like the older drive up motels. I think the property was somewhat rennovated and they just left the outside doors instead of closing them in. Anyway the price for this disappointing room was $152.99 for the night (this was a AAA rate) plus taxes which made the night $171.35. I would not recommend this Best Western for a multitude of reasons but primary would be the value. Overpriced and in need of TLC doesn't equate to a place you want to stay.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Dale B. I want to thank you for writing a review regarding your stay at our hotel, we appreciate your feedback. I would like to apologize for our front desk employee not extending the correct customer service, that we expect. Our ground floor rooms provide our guests with the convenience of pulling right up to their door throughout their stay. For our guests who do not want the outside entrance to their room, we gladly put on the second floor of the hotel. If you are passing through Sterling again, we hope that you will give us another chance to exceed your expectations. In order to get the best rate available we recommend booking your reservation in advance. Sincerely, Krista Peterson

"Comfortable Night"

5
29/11/2015

Very nice place to stay would refer to family and friends. Room was clean and comfortable. Breakfast was delicious with lots of different things to choose from to eat.. Staff was very pleasant and helpful.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to write a wonderful review regarding your stay at our hotel, Melody P. We like to provide our guest's with a big selection of breakfast foods, so they have a good start to their day. We are aware that traveling can be exhausting, so we make sure the hotel is clean and our staff is friendly. We look forward to you referring us to your friends and family, and to providing your lodging needs in the future. Sincerely, Krista Peterson

"Dogs' Favorite Place to Stay"

5
16/11/2015

Great set-up for our Labs to enjoy during hunting season. We reserve a room months in advance to ensure we don't miss out on this great hotel with wonderful staff. If you decide to sleep in instead of hunting, breakfast is awesome. The green chili is perfect - as well as Breakfast Blend coffee and fresh made waffles.

Sundowner06108, Front Office Manager at BEST WESTERN Sundowner, responded to this review
Mary, Thank you for your wonderful comments! We understand that many people travel with their dogs during hunting season and are happy to provide comfortable accommodations. If you do leave before breakfast begins, our desk staff would be happy to get you something to eat as well as offer you some of our 24 hour coffee. We look forward to seeing you again in the future. Thank you again, Angel Ramos Front Office Manager

"Comfortable stay"

2
12/11/2015

Helpful clerk that let us check in early afternoon after a very long drive. Good bed and comfortable room. Nice to have TV remote in cover promoting that it is a "fresh remote". Breakfast was ok, no orange juice, just watery liquid.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for completing a review about your stay Grammie_11, your feedback is very important to us. I would like to apologize for not exceeding your expectations while you stayed with us. It is our goal to make every guest who stays with us have a superior experience. I will use your comments to provide training for our staff in order to correct the problem. We hope to see you again in the future. Sincerely, Krista Peterson

"Nice Overnight Sterling, CO"

4
20/10/2015

Hotel is located in a nice setting on the west side of Sterling, away from US 40, the evening receptionist was friendly and wifi saavy when we had problems activating the internet, room was comfortable and well appointed. Would definitely revisit this motel when we are in this beautiful area again.

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Paul M, It was great to read your review, and the comments you left regarding the staff and hotel. Our staff are trained to help with any problems you may have, so I am glad the desk clerk was able to help with your Wi-Fi connection. I hope you are able to stay with us again, so we can provide you with another great night stay in Sterling CO. Thanks again, Krista Peterson

"Clean and tastefully decorated"

5
19/10/2015

We stayed here for one night on a longish road trip. We were pleasantly surprised with our room, which was on the ground floor, toward the back of the hotel. This meant we could park directly outside -- and it was also very quiet. Our room looked like it had recently been updated, with nice, modern decor. Front desk staff were friendly and efficient, rooms were spotless, and breakfast was good. The hotel is slightly away from "downtown Sterling", but very close to the interstate. (Not that we could hear it from our room, even while sitting outside of our room -- it was very quiet.)

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to complete a review for the hotel. The rooms on the lower floor have recently been remodeled, and are easily accessible from the parking lot. We understand that traveling can get exhausting, so we like to provide a great stay for our guests. When you pass through Sterling again we hope you will consider us for your lodging needs. Sincerely, Krista Peterson

"Great hotel"

5
16/10/2015

I was traveling out for business purposes to the Sterling area. This hotel was convenient and easy to access from the interstate. The staff was very helpful from making the reservation to checkout. The room was clean and was very comfortable. The hot breakfast was great in the morning! I would definitely stay here again!

Sundowner06108, General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for taking the time to provide wonderful review for our hotel Catherine S. We take pride in offering each and everyone of our guests an exceptional stay. We know how important a good hot breakfast is in the morning, to jump start the day off right. We look forward to providing you with your lodging needs if you are out this way. Thanks again, Krista Peterson

"Overpriced"

3
05/10/2015

Have stayed at this property several times over the years. The cleanliness is stable, the property is older but in good condition. It is way overpriced for its geographical area. They are the only nice game in town and they know it for a 100 mile radius so I feel they charge according to it. This motel anywhere else is in the $100.00 per night range. The oil boom is over for the time being.

Sundowner06108, Assistant General Manager at BEST WESTERN Sundowner, responded to this review
Thank you for your review Earl Y and your loyalty to our hotel and brand. Since the flood in 2013 we have made many improvements to the hotel and are continuing to do more. Our rates are based on availability and we do typically sell out during the week. We hope the customer service we provided will bring you back again. For your future reservations, please contact us as early as possible so we can be sure to offer you the best available rate. Feel free to contact me directly at the hotel if I can be of any assistance. Sincerely, Krista Peterson

"clean"

4
04/10/2015

The hotel was clean and the staff is very nice. It' s a little outdated, but it isn't really an issue for me. There isn't an elevator. This is the only acceptable place to stay in Sterling, CO. Trust me I know this for sure.

Sundowner06108, Assistant General Manager at BEST WESTERN Sundowner, responded to this review
Kamy, Thank you for writing a great review for our hotel, we appreciate the feedback. I am glad you enjoyed your stay and am thankful that you had a great experience with our staff. I understand that not having a elevator can be very frustrating. When you book your reservations we would be happy to request the ground floor for you. If we are not able to honor the request we would love to help you with your luggage, to lighten your load. We look forward to providing your lodging needs in the future. Sincerely, Krista Peterson

"clean rooms"

5
02/10/2015

The room was very clean as was the bath and shower. Front desk was friendly and efficient. Breakfast was above average. We would stay here again if passing through. it is next to a truck stop but was quiet.

Sundowner06108, Assistant General Manager at BEST WESTERN Sundowner, responded to this review
Curtis, We at the Best Western Sundowner understand how traveling can be very tiring. So we try to provide our guests with a clean room and great atmosphere. We are very happy you enjoyed your stay, and look forward to providing you with an excellent place to stay whenever you come through Sterling. We appreciate you taking the time to write a review for your stay. Sincerely, Krista Peterson

"Small town gem"

5
27/09/2015

From the moment we parked the car and walked through the front door, we knew we had made a good choice of a place to stay. My only regret was that we were only able to stay one night. Sterling is a bit out of the way from big cities, but we received better service than we have in the big city hotels. Krista at the front desk welcomed us as if she'd been looking forward to our arrival. Access was easy since there was both an inside and outside door to our room. The staff was helpful with every question or smiling in greeting when just passing in the hall. Breakfast was attractively arranged, good and the breakfast room was large and inviting. The place was clean, spacious and comfortable. AND there was complimentary gourmet popcorn packaged locally and two water bottles. Who could ask for more? I'd stay here again in a heartbeat - I hope our travels will take us through Sterling in the near future.

Sundowner06108, Assistant General Manager at BEST WESTERN Sundowner, responded to this review
Linda, I want to thank you for the wonderful review you gave our hotel. I also wanted to thank you for the title you gave to your review, "Small Town Gem." All staff here at the Best Western Sundowner work hard to provide our guests with an exceptional stay. I will make sure the staff is made aware of the compliments you gave. I hope your future traveling will bring you through Sterling, so you can enjoy another nights stay with us. Thanks again, Krista Peterson

"Great Place to Stay"

5
25/09/2015

Great value, very comfortable suite. There's and extra bonus, mid-afternoon buffet for free. Large comfortable space, friendly staff. Nice breakfast included. I'd stay there again, in fact this is our 3rd time.

Sundowner06108, Assistant General Manager at BEST WESTERN Sundowner, responded to this review
Russ, Thank you for writing a review about your stay at the hotel. One goal of ours is to give all our guest's an exceptional stay, so they choose us for their lodging needs. I am very happy that while staying here you were treated kindly and enjoyed everything we had to offer. We look forward to providing you with another great experience in the future. Sincerely, Krista Peterson