Best Western Atlanta Cumberland/Galleria Hotel

Before my Trip, I did what most of you do; I Googled the hotel to find reviews. I will use the (absolutely hallucinogenic) Artificial Intelligence "Overview" on Google to guide MY review. Using this this technique provides a nice structure for me to enlighten you: >>>"Convenient location near shopping and dining options." Nope. It's 20 min from everything. Except a Waffle House across the street. (Which at least offered a human-edible breakfast next door.) >>>"Clean and comfortable rooms with modern amenities." OK: the room was clean, granted. We encountered NO bedbugs, unlike some other reviews other reviews. But we ran the the bathroom faucet for a LONG time to see if hot water might perhaps one day emerge. After 25+ minutes we gave up. What little water came out was a dribble; almost ZERO pressure. Also the water from the tap was --according to the girlfriend-- "undrinkable." The shower DID eventually have hot water... after about 6 min. ZERO bathroom vent fans to exhaust heat, moisture, smells. None. >>>"Friendly and helpful staff providing excellent service." Remember the undrinkable water? Checking in, we asked for a cold bottled water from the front counter. A common courtesy from any hotel chain. Nope. Not at Best Western Cumberland Galleria Smyrna GA. (It's summer! In Atlanta! Crikey! ) "Friendly"?? I made an effort initially to be extra-friendly to whatever staff I saw. I got a half-smile from a small percentage of the distaff staff. I got NO smiles or greetings from the menfolk. The various employees we saw lounging behind the front desk were an especially un-cordial and apathetic lot; slouched and 100% absorbed in their phones... adding wonderfully to the "Friendly" vibe of the staff. I called the front desk several times on Friday. No one ever answered. I tried calling the front desk several times on Saturday. No one ever answered. I tried calling the front desk several times Sunday morning in an attempt to get my bill ready for departure. No one ever answered. I sort-of detected "a trend!" >>>"Complimentary breakfast with a variety of choices." Complimentary? HooooHahahahah! You couldn't GIVE this glop/slop away to a pack of ravenous wild hogs. The eggs looked like they came from a platypus, and were stuffed with some sort of yellow-orange "Plastar" cheese-simulation-residue. The sawdust-stuffed sausage looked pale, uncooked, and tasteless. The OJ came out in an approximate 85%/15% mix with water... and I'll let you guess the ratio. The coffee was undrinkable. Old green apples (not Honey-Crisp, of course) were displayed along with tiny yogurts and maybe 3 stale old pastries for your dining pleasure. Perhaps in some back alleys of (insert dreadful place here) this might be described a "variety." I absolutely could not bring myself to eat any of it so I paid for a decent breakfast next door. >>> "Well-maintained facilities, including a fitness center and pool." This was the biggest joke of all. Hopefully I can upload some photos that will put the lie to THAT description of "well-maintained facilities." The Fitness Center had perhaps 3-4 pieces of equipment. And NO WATER facilities. (That's a pro-tip on where to go look for water at your stingier hotels.) The front entrance and foyer were both continuously filthy; the exact same coffee cups and cigarette butts, candy-wrappers and plastic debris I saw upon entering were still at the entryway as we were leaving on Day 3. So much for "Well-maintained facilities." The pool was SO dark and dirty and slimy it would be an excellent film location for a remake of "Creature From the Black Lagoon." (Girlfriend laughed at that one.) >>>Good value for the price, making it a popular choice among travelers. I read the reviews and it seems the management uses bland, goofy AI to answer each negative assertion. The "no-give-a-dang" from the management was strongly palpable. In my opinion the Best Western Corporate Office should revoke their Franchise. I assert this would be a good value at $34. Pay more than than and you lose.

Dirty! Good location for what we were in town for but it was not Best Western quality. Each floor had a unique nasty smell but the 4th floor smelled the least. Room was dirty and I question if house keeping does much more than make the bed. Leftover alcohol bottle, bandaid left in the room and unwrapped soap left in the shower. AC until was load and rattled all night. Advertised laundry and pool both were out of service and ice machine broken.

The Best Western franchise ought to make this hotel/motel change their name to Worst Western because it's that bad. The lobby is decent but the rest of the hotel is hot garbage with old carpet, stains on the walls and furniture and trash in the hallway. The wi-fi didn't work, I could even log into the apps on the smart tv. There is only 1 microwave in the hotel that is in the breakfast room. The refrigerator in my room was scratched up and the freezer door was broken. The bathroom sink had no hot water. My room was on the 2nd floor which has the parking lot outside the window. There were people outside sitting in chairs playing loud music from their truck. The mattress is like sleeping on the springs. This place needs to be torn down and rebuilt. The only good thing about this hotel is the location. Do yourself a favor and find another hotel.

We got to the hotel at 11 pm and did not get to check in and receive keys to our room until 12:45 pm due to issues with booking.com and there only being one employee working trying to resolve issues for the people in line ahead of us who had used booking.com. Then when we finally got up to our room around 1 AM, the AC in our room was not on or working at all so it was humid and smelled musty. We spoke to the front desk about the issue, and they had sold out of rooms so they couldn't move us to another room with a working AC and would call the maintenance employee on staff. We waited for over an hour and the front desk associate said they couldn't get ahold of maintenance and get anyone to come fix the AC in our room so there was nothing they could do, on top of that the internet for the property was not working and neither was the network the TV was hooked up to so we had no TV to watch as well. By 2:30 am my husband (who has luckily previously worked in HVAC) was finally able to fix it and get the AC running which should not have been on us to repair but we couldn't sleep in how hot the room was especially with me being pregnant. The front desk staff was as helpful as they could be but the condition of the hotel and lack of response from maintenance was the worst at any hotel I have ever stayed at.

Stayed because of a family medical emergency. Drove over 100 miles to this hotel thinking I was at least going to have a few hours of sleep between hospital visits. The front desk clerk was very nice and helped to move me to another room for the 2nd night. None of the issues noted were her fault or within her power to fix other than to move me to another room. Room number one, the door would not lock at all except to use the flip latch on the inside. Hallways on that floor reeked of marijuana and a party was taking place both in the parking lot and in a couple of rooms, including the one next to me. They were so loud next door I could clearly hear every word said. The A/C unit banged LOUDLY every time the compressor came on about every 30-45 minutes, scaring me out of sleep thinking someone was coming in the room. Elevator was broken with no notice on the door. The partygoers had used rocks to block the rear door on the lower floor open so they could get in without a key card. No USB ports, bathroom not clean and the floor lamp in the corner had a VERY loose switch that made crackling noises when it was switched on. I unplugged the lamp to prevent a possible fire. The second night the front desk clerk moved me to a different room where the door would not close unless I used two hands to lift up on the handle to set it back in the frame. Had to unplug the fridge as it was as bad as the AC unit in the first room. Overall... This IS NOT A BEST WESTERN HOTEL IN SPITE OF THE NAME!!!!! I actually went and got another hotel room at another hotel even though my stay at this one was a non-refundable stay. I would rather lose the money for the room than stay there ever again. It was so bad I even thought about simply sleeping in the hospital room chair for the entire week rather than stay at this BW for another night. Reading the other reviews I see this has been an ongoing problem for a long time. Bad enough that I am contemplating removing the app and cancelling my nearly 20 year membership with BW!!

I am deeply disturbed by manager behavior. Hotel management reportedly contacted ICE regarding one of their own employees, creating a hostile and unsafe work environment. Regardless of anyone's background, using immigration enforcement as a threat or tool against workers is unethical and alarming. This reflects extremely poor leadership and a lack of basic humanity. I would not support or recommend a business that treats people this way. He has fired most of his employees and owners just letting him get away w this behavior

I've been going here for a long time I had to stay for a minute and I was well pleased. I can't understand the bad reviews because it's a lie the new housekeeping manager Shanta is awesome all front desk is great ( especially Shirley) and the new general manager is beyond awesome I love this hotel I don't go to any other hotel but the best western's and this particular hotel I would suggest to anyone who's traveling

I filed a complaint immediately. Never received a follow up. I wanted to check out soon as I saw the rooms. The room gives you old motel vibes. The King bed/mattress is absolute trash. You can feel the springs in the mattress. Its extremely hard, thin, and you can tell its old and worn. The rooms smells like mildew and cleaning solution. Had to buy air freshener and fabreeze. The bathroom door in 413 barely wants to close. You have to lift and add force.  The elevator is old and very small. The elevator inspection card is expired. Sketchy people hanging around at night. Staff rude when we asked for blankets. We have 2 rooms and 3 beds. Yes can we have 3 blankets. The guy says well why and how many people do you have. Why do you have 4 people in your room. Well sir I have 2 rooms. I still only received 2 blankets. The room and bathroom extra Dusty. No hot water in either bathroom sink the first 2 days. Bathroom sink in 413 is leaking all over the floor like enough that we used a bath towel to keep from falling. Front desk never answers the phone. I have photos and videos. This was by far the worst experience ever. We traveled from Chicago to celebrate the life of my sister who died young from Breast Cancer. This trip just added trauma to our already somber situation. I would NEVER book a Best Western again.

Do not stay here unless you like black mold. The room had a terrible smell i couldn't fix with air sanitizer and fabreeze. The toilet half way worked. The tub drained slowly and filled up. Black mold in the bathroom. Elevator past inspection.

They were great from the front desk all the way to the cleaning staff. There customer service was fabulous, they treat you like family and not just a guest visiting.

I stayed here for business for 2 nights. The only good thing about this hotel is the location. The carpet leading to the rooms is outdated and ragged and needs to be replaced. The mattresses on the beds felt like I was lying on the box springs. The chair at the workstation was broken with a bolt and screw missing from one side. The knob that cuts the water on and off in the shower worked the 1st night but did not work after that. The knob just turned, and no water came out. The room was dingy and dark. I will NEVER stay here again.

Poor air quality, old worn out mattresses and breakfast not eatable. Out side and lobby is in decent shape but the quality of the beds is the cheapest of tge cheap. Breakfast juice machine does not make the right combo of water to concentrate. Lobby coffee machine worked 2 of the four days i was there and tge substitute coffee was mostly cold. Frig and coffee maker in room actually worked. Had to run shower an hour periodically to bring the humidity to a livable level. This establish has spent money on outward appearance but not customer comfort. I dont recommend it and i will not stay there again

A rat ran across my feet while I was in my bday suit on the toilet. So backstory, I wanted a little staycation for the night. It was late and I was tired. Best Western was my goto. They have always been seemingly clean. I guess that was all just visually. I woke up in the am and I went to the restroom in the dark. As I was using, something furry and warm ran across my feet. I turn the lights on and IT WAS A RAT! I immediately sprang up and call front desk. She offered to switch rooms i said no I would leave. Rats touching me unwillingly is unacceptable. When I went to front desk to ask for a refund she immediately became rude and defensive. I only wanted a refund because I paid over $130 for 8 hrs of alone time…. Not with rodents! She said she couldn't do it and the manager would contact me the following morning with his decision.. It took over 24hrs for them to contact me and then had the audacity to offer only half of the refund. And imply that it wasn't true. (MIND YOU I HAVE PICTURES) I beg your finest pardon!!!! I said unacceptable after a rodent ran across my foot… she huffed her breath said fine and then offered %100 back. Note she is the one who told me she couldn't process my refund initially but is also the person who processed my refund. Its been days and It's has been an awful experience.

The Rooms (we booked 2 rooms) smelled terrible and we had to lift the door to close it. The Elevator was dirty and never got cleaned the 3 days we stayed there. The Breakfast was terrible too. Nobody cared to fill up and clean the Breakfast Room.

I am absolutely grateful for this hotel. Perfect pricing and absolutely a great value. The quality was absolutely outstanding. Safe , well lit, and courteous staff. Most of all, clean!! Virtual/text chats were helpful and informative. I'm absolutely grateful a hotel like this exists in this economy. People who need a safe clean place that do not necessarily have the means to pay for luxury hotels can definitely expect to get all of the above here.

Bed was clean and comfortable. Definitely go again. No microwave but everything was great. Stayed here for a braves game. Lyft ride was $14 to stadium. Water was hot and towels clean. Didn't try the breakfast. Laquinta down the road wanted $150 and $175 deposit. No deposit here.

Really enjoyed our stay at the Best Western ATL Cumberland. They hosted our Engagement Party and the staff was professional and accommodating. The rooms was clean and welcoming. Highly recommend having events there, would love to do again.

This was one of the cleanest hotels in Atlanta. They have friendly service, its quiet, and has comfortable beds. The breakfast was delicious on Friday morning. I had to stay longer periods of time and even though I was looking in another area, I kept coming back to this hotel. I loved it!

I spontaneously took my son to an Atlanta Braves game on July 4th weekend. As I was searching for places to stay, I came across this hotel. I did not want to stay in downtown Atlanta, and I did not want to stay near the stadium. The location of this hotel was perfect. We found a place to eat, Stockyards in a nice little area of town. The staff at this hotel was exceptional. We arrived from Florida 2 hours before check in time, so I proceeded to inquire if I could still check in, even though I knew I was early. They allowed us to check in, and we did not get charged. The facility, rooms, bathrooms all were exceptionally clean. The beds are perfectly comfortable, especially after being at a game for hours. I'll be coming back for sure.

Great hotel. Very attentive to my needs. Clean, friendly, and overall a good location. The only reason I gave it a 4 star review, and not a 5 star, is the hotel almost ALWAYS smelled like marijuana, up and down the hallways. Overall, we were very happy with our stay....⭐️⭐️⭐️⭐️

The hallways reeked of cigarette smoke and pot. The back door which was supposed to be opened by a room key card was left unlocked the entire time (unsecure). The room was clean enough but could have been better. Bathroom had an almost empty roll of toilet paper and NO extra rolls in the bathroom. The bed was tolerable. The elevator doors actually slammed when they opened which made it sound like it was going to break down! The whole area surrounding the hotel did not look safe. I would not stay here again.

The staff we interacted with were friendly. The room was very clean and the beds had tons of pillows which I love. Breakfast was adequate; eggs and bacon warm, waffle maker worked well, only the juice machine not working. Hotel was located in a safe looking area and short drive from Braves stadium area. We didn't use the pool but we could see it from our window, it was a really good size and looked very clean.

When the representative called me to take my credit card #, he entered the incorrect amount ($1,990.00) causing my credit card company to call me. Your representative did not even call to let me know he made a mistake. When I went to check in, there was no one at the desk. I had to wait approximately 30 mins for him to come and check me in. The hot water didn't work and the toilet seat was broke!!! Your representative then told me he would just cancel my reservation & I could go elsewhere. He was extremely rude and lacked customer service skills!

TV didn't work and the phone was broke. Then in morning the elevator broke...we where on 5th floor. Breakfast was awful..eggs were cold, the fruit cups warm. Coffee pot was broke. The only thing good about staying here was the comfortable bed. Would not stay here again!!!!

Nice place clean room service daily simple breakfast coffee and tea all night free parking.. only thing is the carpet give off a slight old stale smell .. spray sum free-breeze an u good to go. Staffs all really nice and helpful and a reasonable price to stay. I will deff stay again.

This is a great hotel with excellent customer service. I live in NC, but some to Atlanta for work. I usually work night shift. This hotel always has soft pillows and a quiet room with an extra late checkout for me. And the prices are reasonable.

Gave them another chance and still—there are dusty, dirty bathrooms (dirt gathered on floors on and beside toilet, furniture in bathroom dusty and never wiped, toilet flush button has a thick black dirt ring around it where the cleaners wiped over it with cleaner instead of actually removing the buildup and the same is for the floors beside the toilets, the faucets and sinks are crusty and also have dirt buildup, and the bathtubs are crusty). Not a place I would want myself or my children bathing or sleeping in. Not to mention their lazy cleaners. I will never stay there again, and I do not recommend if you're anything like me—very anal about cleanliness and dirt buildup, especially in bathrooms, and especially when you've seen spotless bathrooms elsewhere. There is no excuse for this besides the owner/cleaners not GAS about how their establishment looks. What also irked me was the fact that they use cleaning products that tear up the finish on their faucets and other things in the bathrooms which adds to the dirtiness. I should have turned around once seeing how it looks inside the elevator but didn't because of the deal I received. The beds are okay, I have no issue there but I do wish I'd purchased a black light since the bathrooms are so gross, it makes me think they are also not changing and sanitizing their bedding or any other furniture in the rooms. Please—if you're anal about things like this, do not stay here, you will not be happy. The “free” Wi-Fi also disconnects the tv and any other electronics you may be using every ten minutes, prompting you to have to re-enter their password EVERY SINGLE TIME. Another thing I do not have the patience for, especially when working from home and everything I'm working on keeps being reloaded. HORRIBLE HORRIBLE hotel and when you voice your concerns, you're met with grinning sarcasm as if all the horrible issues are to be expected and ignored. Never again.

Mr. Green/Greene (GM) along with staff have been phenomenal during my duration of stay. I enjoy the politeness and genuine kindness that they have showed me. They made my birthday which is today better than it started. I look forward to staying with them in the future. Everyone always make my stay better each time. I am very humble and highly appreciative for them. Excellent ratings across the way!! Thank you!