Best Western Atlanta Cumberland/Galleria Hotel

TV didn't work and the phone was broke. Then in morning the elevator broke...we where on 5th floor. Breakfast was awful..eggs were cold, the fruit cups warm. Coffee pot was broke. The only thing good about staying here was the comfortable bed. Would not stay here again!!!!

Nice place clean room service daily simple breakfast coffee and tea all night free parking.. only thing is the carpet give off a slight old stale smell .. spray sum free-breeze an u good to go. Staffs all really nice and helpful and a reasonable price to stay. I will deff stay again.

This is a great hotel with excellent customer service. I live in NC, but some to Atlanta for work. I usually work night shift. This hotel always has soft pillows and a quiet room with an extra late checkout for me. And the prices are reasonable.

Gave them another chance and still—there are dusty, dirty bathrooms (dirt gathered on floors on and beside toilet, furniture in bathroom dusty and never wiped, toilet flush button has a thick black dirt ring around it where the cleaners wiped over it with cleaner instead of actually removing the buildup and the same is for the floors beside the toilets, the faucets and sinks are crusty and also have dirt buildup, and the bathtubs are crusty). Not a place I would want myself or my children bathing or sleeping in. Not to mention their lazy cleaners. I will never stay there again, and I do not recommend if you're anything like me—very anal about cleanliness and dirt buildup, especially in bathrooms, and especially when you've seen spotless bathrooms elsewhere. There is no excuse for this besides the owner/cleaners not GAS about how their establishment looks. What also irked me was the fact that they use cleaning products that tear up the finish on their faucets and other things in the bathrooms which adds to the dirtiness. I should have turned around once seeing how it looks inside the elevator but didn't because of the deal I received. The beds are okay, I have no issue there but I do wish I'd purchased a black light since the bathrooms are so gross, it makes me think they are also not changing and sanitizing their bedding or any other furniture in the rooms. Please—if you're anal about things like this, do not stay here, you will not be happy. The “free” Wi-Fi also disconnects the tv and any other electronics you may be using every ten minutes, prompting you to have to re-enter their password EVERY SINGLE TIME. Another thing I do not have the patience for, especially when working from home and everything I'm working on keeps being reloaded. HORRIBLE HORRIBLE hotel and when you voice your concerns, you're met with grinning sarcasm as if all the horrible issues are to be expected and ignored. Never again.

Mr. Green/Greene (GM) along with staff have been phenomenal during my duration of stay. I enjoy the politeness and genuine kindness that they have showed me. They made my birthday which is today better than it started. I look forward to staying with them in the future. Everyone always make my stay better each time. I am very humble and highly appreciative for them. Excellent ratings across the way!! Thank you!