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Codes Avantages

Best Western Hotel Shelbyville Lodge, Shelbyville

4.0/5  - basé sur 473 notations.
115 Isaac Shelby Drive, 40065-9128, Shelbyville, United States - Voir l'itinéraire

Le Best Western Shelbyville Lodge est un lieu de séjour merveilleux ! Nous bénéficions d'une situation centrale au cœur de la capitale mondiale du cheval de race, avec le parc d'expositions du comté de Shelby à 3 kilomètres seulement. L'hôtel se trouve juste à la sortie de l'I-64, à quelques minutes de magasins d'Outlet Shoppes of the Blue Grass, de Churchill Downs, du centre d'expositions de Louisville, de KFC, du Yum Center et de la capitale du Kentucky, Frankfort !Toutes les chambres ont été récemment rénovées et incluent matelas à plateau-coussin et matelas Tempurpedic, télévision à écran plat, Internet de catégorie supérieure, four à micro-ondes et réfrigérateur. Notre objectif est simple : offrir aux clients des chambres confortables, propres et un service client haut de gamme. Que vous veniez dans le Kentucky pour une réunion de famille, pour affaires, pour une manifestation sportive ou que vous soyez seulement de passage, vous pouvez être assuré que le Best Western Shelbyville Lodge vous offrira de superbes chambres à un excellent prix. Passez un excellent séjour !

Best Western

Hotel Shelbyville Lodge

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Blanchisserie sur place
    Blanchisserie sur place
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2017
Basé sur l'avis de 473 voyageurs
Note attribuée
Excellent
260
Très bon
116
Moyen
54
Médiocre
21
Horrible
22
CONSULTEZ LES AVIS POUR
En couple En couple
104
En famille En famille
172
Escapade entre amis Escapade entre amis
43
Professionnel Professionnel
94
Voyage solo Voyage solo
36
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Disgusting and bed bugs"

1
07/07/2018

I was in 220 i would never go to this hotel again nice staff but the cleaningness is bad i had pee on the toilet dirty rag left on the shower curtain fridge nasty and ive gotten bit i dont know but they might even have bed bugs worst hotel ever

"Terrible experience "

1
30/06/2018

We chose this hotel because it had good reviews, a good price, and was non smoking. We booked it knowing it was non refundable. We had no idea HOW bad it would be. The first thing was how dirty our entrance was and the smell of smoke about made the whole family turn and run. We tried to be positive as we got settled but the smell of smoke and just how rundown the room itself was made us wonder how long we could last. We asked the front desk if we were in a non smoking room and they said maybe a smoking room had left a door open.... um.... who would put smoking rooms even near a non smoking area!!!!!! It filters into every room along with the entire hallways around it. We went to the pool to get fresh air as our eyes were burning... when we went back to change for dinner it was worse. The guys staying across from us were smoking like steam engines. We left for dinner and decided to go to a LATE movie (even with a 4 year old) just so we didn't have to go back. We slept awful that night. Our showers were hilarious because the shower curtain was falling out of the wall so the shower curtain fell to the center so we basically showered with no curtain! Breakfast was fine but the lady running it was crabby with everyone and was talking to herself along with making it known she wasn't happy about SOMETHING someone had done. Everyone was looking around trying to figure out what she was so mad about... not a good way to make guests feel welcome. We left as soon as we could get our stuff together and went to a hotel in Louisville that was amazing and clean! This Best Western was terrible. Non smoking should mean smoking is NOWHERE near or not allowed! We hate giving a bad review but this time we felt like we wasted our money, our time, and a night of rest. Our family can handle a lot but not this. I don't ever want to leave a hotel smelling like I smoke!!!

"You only get what you pay for"

3
28/06/2018

Based on previous reviews, we thought this would be a safe bet outside of Louisville. As my husband told me, don't expect much for the price you paid. The hotel itself is in need of updating and cleaning. The lady who was in charge of breakfast was very rude and hateful, just dressed in sweatpants and a tshirt. Not a very professional person at all. One side of our room was nice and cold, but the side the bed was on never cooled off. Tv cut in and out and it wasn't even raining. Water reservoir to the coffee pot in our room was nasty. All in all we were not impressed, but I guess it could have been worse. We would have given it 2.5, but that wasn't an option. Not really average, but not completely bad either.

"Great experience"

5
25/06/2018

Checked in without any problems. Room was nice and clean. Breakfast was nice- continental with sausage, biscuits, egg, gravy, waffle makers, cereal, milk/juice/coffee. All was good. Check out was fine, also. Pool looked nice, we didn't swim, but nice little courtyard area in a private area.

gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty and repeat business to our property.

"This was an excellent stay"

4
19/06/2018

The only reason for not getting a 5 rating is the problem with keys...we had to keep going back to the desk to either get into the building from the parking lot, or from the pool area, or into our room. The security is a plus, however. it was a pain. Staff were always pleasant, helpful, and apologetic. Our room was spacious, beds comfortable, linens clean and nice. My husband liked the pillows so much he bought one. Bathroom all a-okay. Frig has a separate freezer area which allowed us to keep a few items iced down. Coffee maker worked. Lobby is old but rustic appearing and attractive, comfy around a fireplace-type setting. It has an outdoor pool in a nice outdoor setting with greenery, bench, chairs, etc...not sure what one does in winter. Breakfast was great...large indoor room and adjoining outdoor deck for dining in nice weather. All the usual choices plus two different type waffle makers, fresh strawberries and real bacon!

gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty and repeat business to our property.

"2nd Stay"

3
18/06/2018

This was our second stay here as our daughter lives in the area. The room was clean (except for the trash can that didn't get emptied from the previous guest), the shower water pressure and the breakfast was very good. The only downfall was that a family must have been having their reunion at the pool because they took up every chair/space in the pool area and were blasting their music for several hours. We, of course, had a room right outside the pool :(

gmbwshlby, Public Relations Manager at Best Western Shelbyville Lodge, responded to this review
I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you . I hope this satisfies you and make your next visit to our motel a comfortable one.

"Good! Clean !"

5
26/05/2018

Breakfast is great! Rooms are clean! Employees are friendly! Road trips from the east to the west demand a good nights sleep, if driving through the day. I feel safe, and rest easily at a Best Western. This is now my hotel of choice.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty and repeat business to our property.

"Nice hotel"

5
23/05/2018

Very good value has a great staff the rooms are always clean I have stayed here several times a year for the last ten years and have had nerer had a problem. Good breakfast and internet. Highly recommend

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

"Not the best experience"

2
17/05/2018

Noise from the air conditioner and the toilet prevented us from getting a good night's sleep. To be fair, we did not notify the staff until the following morning due to the late hour and the fact that we were so tired.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello Thank you for completing the survey regarding your recent stay at our property. I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you . I hope this satisfies you and make your next visit to our motel a comfortable one.

"Smoke Smell"

4
03/05/2018

Stayed in smoking room. I do not smoke but my wife does. I understand their will be some smell of smoke however, I believe the smoke smell could be removed better. Smell was very strong as soon as hallway door was opened.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you . I hope this satisfies you and make your next visit to our motel a comfortable one.

"Great Stay"

5
26/04/2018

We brought a school group of fifth and sixth graders. The receptionist as well as every worker we encountered was superior! Beds were comfy and clean. Breakfast was great! Thank you for a wonderful stay!

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Shelbyville Lodge

"Wonderful stay"

5
26/04/2018

Wonderful and attentive staff. Very clean hotel and very comfortable beds. Will stay here every time we travel through. Had one issue, excessive noise from room above us. The management attended to the situation immediately and made us whole on our bill. The breakfast was great and the staff kept the room tidy and replenished the items regularly. We would recommend this hotel to anyone who is staying over in Shelbyville, KY.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

"business trips"

5
24/04/2018

I stayed at many hotels on business trips and so glad I decided to stat the best western in Shelbyville KY, the room staff and overall of the hotel was excellent the best bed I ever slept in on the road very very comfortable. I will defiantly stay there when I am back in Shelbyville

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

"Nice hotel in Shelbyville"

3
19/04/2018

This is a nice hotel located near the interstate but not right next to it. We stayed in a non smoking suite which was very clean and spacious. Because smoking is allowed in some rooms and areas of the hotel, you can smell the odor or people smoking.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. We are in the process of making all our rooms Non Smoking very soon. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you . I hope this satisfies you and make your next visit to our motel a comfortable one.

"everything was great"

4
17/04/2018

i stayed 2 nights Saturday night til Monday morning. i stayed by myself and it was nice , you can barely hear anything through the walls, the cleaning ladies always had a smile on their face and are willing to do just about anything you ask, and i got checked in within minutes and checked out within seconds. For the county it is the best and cheapest hotel you could go to . lastly front desk takes care of you and makes sure you make the most out of your stay. 04/17/2018

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty and repeat business to our property.

"Nice hotel for the price "

4
09/04/2018

My daughter was asked to fill in for a volleyball tourney going on in Louisville. Because we were asked last minute, there wasn't any good options close to the venue. While searching for nearby I found a great deal on the Best Western in Shelbyville. It was about a 25 minute drive to the venue, so not too bad. When we arrived at the hotel, the woman working the front desk was very friendly and helpful. We had requested a non smoking room, and while that is what we got, the room had been smoked in previously. Not a huge deal as it wasn't too bad, but it might be a big deal for someone else. The room size was good. The only negative of the room was we never had hot water. Warm, enough for maybe one quick shower, but that was it. The breakfast was better than I expected. A lot of different choices. Overall the hotel, and staff were great. I would book there again.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

"Blood on the mattress covers"

1
23/03/2018

I booked my room through Expedia and when I was checking in I was told that they had booked me in a smoking room because they were completely sold ou. I didn't complain because that was expedia's fault. When I got to the room the room smelled like an ash tray and I looked around to make sure there were no bed bugs because it didn't look super clean. When I pulled the sheets up, the mattress cover had blood stains all on the side and they were very obvious. The staff were very nice and they got me new fitted sheet and febreeze, but that doesn't change the fact that I was so grossed out I had to go get pillows and blankets because I didn't feel safe sleeping on the ones that were on the bed. It was not worth $120 a night and it was the worse hotel I have ever stayed at.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. After looking at the mattress protectors, it turned out to be soda stains and not blood, we have mattress protectors over the box springs for bed bugs protection, then we have mattress pads, fitted sheet, flat sheet, blanket and then the top sheet. Please accept my sincere apology. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you . I hope this satisfies you and make your next visit to our motel a comfortable one.

"Jeri!"

5
18/03/2018

Jeri Jeri Jeri! Shes awesome! Made the stay 200% better with all her help! Give her a raise! Always treated us the absolute best and one of the nicest selfless and beautiful front desk people we've ever had. Hold on to her Best Western!

gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Jeri has been complimented on your behalf, thank you very much for your kind words. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Front Desk Manager

"It was just ok."

3
03/03/2018

The room was clean. That's about all I have to say positive about the place. The hotel needs rehab. My key wouldn't work every time I went back to the hotel. They did have free dinner on Tuesday nights which was a plus. Just an ok place to stay.

gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you . I hope this satisfies you and make your next visit to our motel a comfortable one.

"Good place to stay"

5
08/01/2018

I was pleased with the cleanliness and quiet atmosphere of this hotel. The bed was very comfortable and the popcorn and coffee in the lobby was appreciated. The girl and the front desk was polite and friendly. We will definitely stay at this Best Western the next time we pass through this area.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty and repeat business to our property.

"Needs some work"

2
28/12/2017

Older property that is need of an overhaul. The hallways and room were very dingy. I actually felt like the room was unclean. The hallways smelled like old cigarettes. The bed was uncomfortable and the sheets were not very good.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello Hugh, I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. I want you to know that the comments that we receive from guests are taken seriously. At the same time, we try to give our esteemed guests no chance for complains. As a small token of appreciation, I have deposited 1500 Best Western Rewards points into your BWR account for being a loyal BWR member. I am very sorry for any inconvenience caused to you during your stay. We hope to make your next visit to our city a comfortable one.

"Excellent Stay"

5
23/12/2017

Travelling for Christmas and this hotel was clean and in great shape. The Receptionist was very good at checking and helpful. The hotel was conveniently located off the interstate so easy on easy off. Food in the area was great too, try the Cattleman's Roadhouse.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

"Nice stay"

4
21/12/2017

Older but well kept reasonably priced hotel. Room was spacious and clean. Bathroom was dated but comfortable to use. Beds where comfortable but on the firm side. We would stay here the next time we travel through this location.

"Great stay as always at a Best Western"

5
17/12/2017

This is an older Best Western but kept up really well. Clean, easy access to highway. Great beds, good hot shower. All that is needed for a great nights stay. Any Best Western we have stayed at has always been a pleasant stay.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty and repeat business to our property.

"Excellent Stay"

5
10/12/2017

This was extremely clean hotel. The staff was very friendly and accommodating. The room was clean and bed slept very well. The lobby was very clean and decorated beautifully. I would recommend this hotel to anyone!!!

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thanks for the compliment on decoration of the lobby. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

"Kentucky"

5
27/11/2017

Great hotel, and even better hospitality! My wife and I were passing through on our way back to Fort Bragg, NC from Thanksgiving with Family in IL. Checked in after midnight and the desk attendant was so hospitable.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

"Great"

5
23/11/2017

Very friendly staff. Rooms were very roomy and comfortable. If your looking for a great place close to restaurants and attractions this is a great place. Breakfast was very good and there was a lot to choose from.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty and repeat business to our property.

"BED BUGS!!!"

2
18/11/2017

My reservation, I specifically asked for Non-smoking; they gave me smoking room, told me that's all they had so I had no choice but to deal with it. Woke up in the middle of the night to go to the bathroom, came back and the room was a little warm so turned the TV on and grabbed my laptop. Few minutes later, visitors came crawling toward me from under the covers! At 2:00 am, I packed everything up and checked out!! I had to miss my conference, the sole purpose of my visit there. Now back home, I'm having to combat my house and car and have had to toss out several personal items I didn't want to risk bringing in the house! The guy on duty didn't seem to act like he believed me when I told him and showed him a picture (My company will foot the bill so not like I was looking for a handout.). Well hopefully the bed bugs were still running amuck when he went to check the room out and that I didn't bring them all home with me. For me, short visit will turn into a long-term problem! Also, extremely poor lighting in the room...I guess they don't want you to see the buggies!

BestWesternHotels, Corporate at Best Western Shelbyville Lodge, responded to this review
Best Western International, Inc. (“BWI”) takes the safety and comfort of guests very seriously and expects its member hotels to do so as well and to also provide a clean and well-maintained property.  BWI has reviewed your comments regarding your stay at the Best Western Shelbyville Lodge.  Please understand that Best Western member hotels, including the Best Western Shelbyville Lodge, are independently owned and operated and are solely responsible for the day-to-day operations of the hotels.  Notwithstanding that BWI does not exercise day-to-day control over the operations of the Best Western Shelbyville Lodge, we will ensure that your comments are provided to a member of the Best Western Shelbyville Lodge management team.

"Best Western don't stay at this one in Shelbyville KY"

1
13/11/2017

Don't stay here. Very dirty.Pictures of rooms are deceiving. Mold in tubs. Dust all over floor. Under beds well don't look they are disgusting. They don't leave clean towels you have to go get your own. Lamps without light bulbs. Sheets was inside out on beds. Makes you wonder if they was even changed.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. I want you to know that the comments that we receive from guests are taken seriously. At the same time, we try to give our esteemed guests no chance for complain. Please let us know what date and room number you stayed in and we will try to investigate and resolve those issues at our earliest. I am very sorry if this has caused any inconvenience to you. We hope to make your next visit to our city a comfortable one.

"Surprised"

4
13/11/2017

We needed a pet friendly hotel on our route home from Nashville to Rochester NY. Haven't stayed at a Best Western before but it seems like they are improving; based on what we noticed of new construction on our route. Pics looked good. Reasonable pet charge $20. We were surprised by overall experience. Very presentable exterior. Lobby very nice. Receptionist at desk very welcoming. Room large, clean and comfortable. Bed was kinda soft, but we are used to a Tempurpedic, so, we're spoiled. Parking lot was busy but no sounds from other rooms.Good shower, lots of pressure and hot water. Would stay again.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Jeet Shah

"Road trip WV to Indiana.. nice stop before Louisville Ky"

4
06/11/2017

comfy beds and pillows. very clean. nice staff. 2 story hotel right off of the interstate. The property is located in Shelbyville Ky very close to Louisville. Easy on and off. waffle house across the street as well as a McDonalds.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty and repeat business to our property.

"Pleasant Staff and Spacious Rooms"

5
29/10/2017

All one could ask for with a very helpful staff: Jeri, Tracy, and the morning breakfast staff and desk clerk. Room had coffee maker, refrig., micro and anything one with need with WiFi too. Fresh Made Pop Corn in the Lobby and 24hr 7day fresh coffee. We look forward to staying there again.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

"passing through"

3
24/10/2017

we were passing through and stayed a night at this hotel and the only real problem was the bathroom was not clean as the floor was was very dirty! Otherwise it was ok for a night. We really stayed one night going to and another night on the way back and would have let the first night bathroom issue go but we had the same issue with a non clean bathroom the second stay.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello Mr.George, I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you. Please give us one more chance and we promise you, we wont give you any more chances to complaint. Looking forward at seeing you again

"Good stay"

4
24/10/2017

No elevator but nice rooms. Small breakfast. Area is quiet considering there's a main road next to the hotel. Staff is very polite. Housekeeping does a great job keeping hotel looking nice. Definitely will stay again

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

"Best Western Shelbyville"

5
21/10/2017

Very friendly and professional staff. Clean room and comfortable bed. Entrance area was attractive and cozy. Check in and check out process quick and efficient. Wireless internet service was good and had no problems.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you very much. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

"Best Option in Shelbyville"

5
19/10/2017

Super clean rooms, nice breakfast options, staff is always friendly and the rates are never bad here. We enjoy booking at the Shelbyville Lodge when our crew is in this area, best and only option in town for us!

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to know that you liked our hotel a lot.We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Not Like The Pictures"

2
17/10/2017

The reviews for this Lodge were extremely good. Not sure where these people stayed but the rooms were not as described. Very disappointed for the price. We were there overnight to go to a funeral and thankful we only had to stay one night. The room was clean but the lamp between the beds was a fire hazard. The lampshade was loose so you couldn't make it stay in place. It also had a small burn hole where the shade must have been laying on the bulb. That was the good part of this review. . . the bathroom was a disgrace. When you closed the bathroom door there were black handprints on the back of the door. Corners of the room were filthy and when I went to use the dryer it had long black hairs on the handle. The only good thing about the Lodge were the employees who were very courteous. Also the breakfast room was very nice and had many breakfast items to choose from. Would not recommend this Lodge for those reasons.

BestWesternHotels, Corporate at Best Western Shelbyville Lodge, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Unhappy"

3
17/10/2017

I really get up set when I can't pay cash. At other Best Western we stayed at we paid when we checked in. You have all our info. The clerk wanted to put the charge on our card until we paid and wouldn't let us pay until the next morning. I was not happy

"2nd night on our vacation"

3
16/10/2017

Nice room and breakfast. Very comfortable bed. Desk clerk was very helpful, I needed a walk in Health Clinic because I wasn't feeling well. She printed a map and told us how to get to it and a Walmart for the RX if needed.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
We refer to your response for the on line survey as regards to your recent stay with us. thank you for it. We are glad you are happy with our services and would definitely stay with us during your next visit to our town. Our employees work very hard and strive to keep up with the wants and wishes of our esteemed guests.We hope to see you soon again and promise to give you the same exemplary services to you. Thanking you

"Vacation travel"

4
13/10/2017

Overall the hotel was very nice. It was very clean and had recently been updated. The room was big and had a most comfortable bed. The only problem was when someone tried to tip or shake the vending machine over and was making quite a racket

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We are going to contact our vendor for vending machines and update him of this problem, thank you for letting us know of this issue. we will try to fix this problme as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

"All Nght Cornhole Games"

2
10/10/2017

All night cornhole games went on by men. Laughing and drinking beer. Breakfast was not very good. Overall the hotel was clean. We had a problem that I feel the manager should have contacted us about but he hasn't.

gmbwshlby, Director of Sales at Best Western Shelbyville Lodge, responded to this review
Hello I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you, kindly give us your phone number in order for the manager to get in touch with you. Waiting for your reply Thanks

"Bad deal"

1
09/10/2017

Terrible room /very unclean/not coming back to stay there-we come every year-but we were so disappointed this year -that will do it for us-no more-not worth the money at all to feel uncomfortable with the surroundings

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. Unfortunately our propertys roof is under repairs and we are replacing the roof hence there was noise around you for which we apologize to you for the inconveniences caused to you. Please give us one more chance to prove our selves. Please do come and visit us again in your next visit.

"Great!"

5
08/10/2017

After having a difficult time finding a hotel room we finally stumbled across Best Western. It was pouring rain last night, my father-in-law was on a motorcycle, and we were exhausted. Camden was the young gentleman at the desk when we arrived after 1am, he offered to get us anything we needed and was extraordinarily polite. I highly recommend this hotel. Clean room, comfortable beds, and the breakfast was great! Definitely worth the money.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Your compliments for Camden has been passed on to him, thank you very much. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Clean, comfortable hotel"

4
07/10/2017

The decor is a little dated but overall clean and comfortable. Breakfast was stocked well, but I would have liked to see some more fresh fruit. There was a flavor of the day for pancakes- I have not seen this elsewhere.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
We refer to your recent stay at our property and thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We are glad you liked our breakfast set up and thank you for the compliments. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Family Trip"

4
03/10/2017

Great location, clean hotel, friendly staff, we would stay here again. I would recommend this hotel to anyone for a short or long stay. The pool area was beautiful but time prevented us from using the facility.

"Road trip"

5
02/10/2017

A great value and hotel in good shape. Staff was friendly. Rooms comfortable. Shelbyville a nice area with various restaurants available. Nice continental breakfast. Would stay there again and recommend

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Jeet Shah General Manager

"Nice stop"

5
02/10/2017

We decided to stop here on our way to Gatlinburg. Check-in was simple, and the desk person was friendly and helpful. Our room was clean, but the entrance to the hotel was the congregation area for smokers...and it stunk. The breakfast area is nice and clean and has plenty of choices. We will probably book again on our way home, just hold our breath on our way in! PS: Arbys is right next door.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Jeet Shah General Manager

"Excellent Hotel"

5
02/10/2017

If you are looking for a nice, clean, spacious hotel room with nice amenities, look no farther. This is a great hotel at a great price. Staff is friendly and check-in/check-out was a breeze. I would definitely recommend staying here if you're in the vicinity of Louisville/Shelbyville/Simpsonville/Frankfort.

"Old hotel"

1
28/09/2017

The room was old and didn't smell fresh. The sheets of the bed were old and didn't feel fresh. What made it worse that it were 2 sheets with an old thin blanket in between. And there was no extra blanket so it was cold. The room had a chouch and a chair, the last one had a lot of stains on it. The bathroom was clean but needed it an update, again it looked old. One positiv thing was breakfast, there was a good choice.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. we do have extra blankets at the front desk, they would gladly provided you with one if asked for. As regards to stains on the chair we apologize for it and assure you that it has been taken care of. We thank you for the compliments for our breakfast. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 502 633-4400.

"Vacation"

5
27/09/2017

Our stay at Best Western was an unexpected surprise. The staff was friendly, and very helpful. The room was spacious, clean, and comfortable. Also had a very nice built in swimming pool, and workout room. We will definitely stay again.

"great visit"

5
18/09/2017

T his is a very clean hotel with a very helpful staff. Always enjoy my stay. The lobby is very nicely decorated, and a outside pool. Breakfast is all ways nice. Rooms are clean , and beds comparable. Clean

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello Kirsten I refer to your on line survey for your recent stay with us. Thank you very much for complimenting our employees.We strive very hard every day and try to give our guests the best of services everytime they stay with us and i am glad you are experiencing the same top class services from our staff/hotel. We hope to see you soon again Thanking you

"Great place to stay"

5
09/09/2017

My husband and I stayed here for my class reunion. The place was very clean and we received incredible service. The breakfast was really good with a large variety of choices. Jeri and Camden made sure we had everything we needed! Would definitely recommend!

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello We refer to your stay with us recently and the on line survey complimenting our employees Jeri and Camden. Thank you very much for the compliments. We take pride in running our hotel and and go an extra mile to take utmost care for their comforts and their needs. We hope to see you again very soon and promise to give the same quality services which you experienced during your previous visit. Hoping to see you Thanking you

"Amazing!!!!!"

5
08/09/2017

I stayed in 103 and I loved it it was very nice and clean the staff is great and there's this one lady named Amanda she went out her way to help me with my belongings very sweet young lady and I am absolutely going to keep staying there

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello I refer to your recent stay with us and the subsequent survey filled up online. We thank and appreciate your compliments given to Amanda, she has been informed of this. We take pride in running our hotel and always strive hard to help our guests by going an extra mile. The compliments given to us will help us to serve you and our guests much better and we hope to see you soon again. Thanking you

"Best stay !!"

5
05/09/2017

This hotel is very clean,which is important to us.Looked like it had recently been remodeled.Nice outdoor pool.Loved our stay.Would stay here again.Close to Blue Grass Shoppes.Cattlemans restaurant is nearby ,Very good.

gmbwshlby, Director of Sales at Best Western Shelbyville Lodge, responded to this review
Hello We refer to your recent stay with us and the subsequent on line survey. Thank you very much for the compliments, we strive very hard every day to make our guests stay more comfortable. We would love to serve you again should you return to Shelbyville in the future.Please do visit us again.

"Best Guest Service's"

5
04/09/2017

The hotel staff at check in exceeded my expectations and upgraded me to a suite since I am a rewards member. Made sure all of our needs were met and advised us to call if we needed anything. Guest service was as good as it gets.

"Shelbyville KY Best Western"

5
03/09/2017

Shelbyville Best Western is a conveniently located property on a well groomed property. The staff is extremely helpful and willing to answer questions and provide good suggestions on dining. The rooms are clean and very comfortable.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Hello Wayne We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Jeet Shah

"Oh the beds"

5
30/08/2017

After 10 days on the road in pretty much a different hotel every night, this is hands down the most comfortable bed of this trip. Front desk staff was very nice and helpful, even moving my room so I could be close to the guest laundry as I needed to do some. The room was clean, the bathroom also very clean, and good water pressure and temperature. My only complaint is that sound from the pool carried to my room, but having a room near the pool was the price to be paid for being near the laundry. I recommend this hotel and will stay again if work brings me back through.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Hello We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Jeet Shah

"Great hotel, suite was very nice"

5
26/08/2017

Stayed there the night before the solar eclipse, hotel was full so I upgraded to the suite, was nice a roomy with a western flavor. Had a nice sitting area with comfy couch and easy chair. The bed was one of the best I have slept on, not sure if same in all rooms, but was in this one.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

"Great Staff"

5
19/08/2017

Comfy Beds .... Camden & Jeri are awesome.... more than willing to help delivered with smiles ... pool area nice ... enclosed in center of hotel ... Hot breakfast same as any other hotel... nice deck area in back ...

"great value"

4
15/08/2017

This is a nice hotel, well worth the cost. The staff are informed and helpful and very pleasant. The décor is pleasing and the breakfast provided a variety of items- the cold items were cold and the hot items were hot - you don't get that in every hotel. We will stay there again on our next trip.

"Great Stay"

4
14/08/2017

Our overall experience with this location was very positive. Staff was friendly and courteous, rooms were clean. Room had memory foam type mattress which I am not a fan of but that is a personal preference.

"Stopped for a good night's rest."

3
13/08/2017

I have stayed here before. I liked the renovations they had done. We had a quick check in at the desk. The room looked nice. The bathroom toilet had not been cleaned well under the toilet seat. I was disappointed to see that. We went to go swimming the pool was cold so I can only guess it is not heated. One area of concern was the pool deck. It was painted and I felt it would be easy for someone to slip and fall. I feel it should have more texture to it for guest safety.

"Nice place to stay on a long trip home from Alaska"

5
04/08/2017

I should have looked into more BW on our trip to Alaska and back. The place was very reasonably price and very clean. The only drawback was the lack of restaurants in walking distance, only fast food choices.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello Joseph V Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. I am sorry as regards to not having enough dine in restaurants in our area. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

"maybe we got a lemon room"

2
26/07/2017

Too bad our room had a broken a/c. which put temp at 85. Plus the toilet leaked and ran constantly. Staff transferred us to another room but we had to haul all our luggage down a flight of steps. No elevator in this hotel. That room also had leaky toilet so hard to sleep with running toilet. Overall - a pretty bad experience.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. I want you to know that the comments that we receive from guests are taken seriously. The leaky toilet has been fixed and so is the air conditioner, as regards to the elevator i apologize for the inconveninece. We try to give our esteemed guests no chance for complaint during their next stay with us. I am very sorry if this has caused any inconvenience to you. We hope to make your next visit to our city a comfortable one. Sincerely, Jeet Shah.

"Decent but far from great"

3
25/07/2017

The room is fine, price is reasonable, employees are cordial. The problem lies in the service and the cleaning staff. We were checked in and given a key to a room that hadn't been cleaned yet and had to wait over an hour for the room to be cleaned. The second day of our four day stay, our room was not cleaned at all. This was our second annual trip to the area and our second four night stay and, unfortunately, we have had issues with the cleaning staff both years.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you. Can you please let us know the dates for your check in and the room number you stayed in for further investigations. The Housekeeping department has been reprimanded and told to hurry up to give clean rooms as soon as they can. We investigate in this matter and can get back to you. Awaiting your early response Yours sincerely

"Under new ownership"

2
25/07/2017

The room I reserved was given to another guest. I was overcharged for my stay. Switched credit cards upon arrival and both were charged. My room wasn't cleaned once during my 3 day stay. They ran out of coffee at breakfast.

BestWesternHotels, Corporate at Best Western Shelbyville Lodge, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Would not stay again, would not recommend"

2
24/07/2017

The motel was generally okay but the room cleaning service was inadequate. The internet was not secured so couldn't use it. The roof leaked. The breakfast was awful. Only ate it once, tried a second time but, had to skip once I saw the dinning area conditions and food on buffet. Pool area was not cleaned while we were there for three days.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Your complaint as regards to internet not working has been passed on to our internet service provider as we just recently installed new router and added access points at several locations in our entire property and would like to get it going as soon as possible. Your another concern is breakfast not upto your mark, we want to let you know that our breakfast is as per our franchise's brand standards. Please accept my sincere apology for any inconveniences caused to you. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. We would like you to give us another chance to prove ourselves. Hoping to see you soon again Yours sincerely

"Visiting family in area"

2
23/07/2017

Was not pleased with our experience. There hallways on upper levels were not air conditioned. The air also did not work in our room. We made management aware of the issue and they said to adjust the thermostat. We did this and upon our return from visiting family, it was still hot. Called front desk around 11 pm and asked for another room. Never received a phone call back and had to call them back an hour later. Switched us to a smoking room with one less bed (3 of us). The room was cool but the smell was horrible and the pullout couch was as well.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Dear Ms. Jennifer, I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it's disappointing to learn that you were unhappy. Please accept my sincere apology. Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you and upon investigating your matter we found out that your room's airconditioner was'nt cooling, the night auditor was trying to find a room for you since we were sold out and were holding confirmed reservations we could not move you to another room and when we had a cancellation for a smoking room, he offered you to move into that room, and keeping up with our Guest's satisfaction policy we have given you 22% GM's special discount for your stay with us.We once again apologize for the inconveniences caused to you, I hope this satisfies you and you will give us one more chance to serve you during your next visit to our motel. Thanking you once again Sincerely,

"great stop outside of Louisville"

5
20/07/2017

We were very pleased with our visit here. We were on family vacation and decided to stay a little out of Louisville after doing activities there. Would definitely recommend this hotel. The breakfast was great, room was spacious, pool was fun, and price was right.

"Vacation trip"

5
19/07/2017

Stayed at Best Western Shelbyville Lodge on trip to Pittsburgh after touring Jim Beam American Stillhouse. Went to tour Louisville Slugger factory next day before continuing on to Pittsburgh. Location was good for both of these tours

"Clean rooms, great service"

5
17/07/2017

The hotel is very clean, as was our room. Jeri (@ the front desk) excelled at customer service. She was friendly, but professional, and incredibly helpful with all of our questions and requests. We will be sure to stay here again, whenever we're in the area.

"Hotel is Ok, Given Time Staff will be too."

2
16/07/2017

I stayed at this hotel for a family reunion, we reserved 25 rooms, all to be on the first floor, since they do not have an elevator. By choice, we ultimately only needed 11 rooms, but 2 were put on the 2nd floor. We had a total of 43 individuals, adults and children; One of the guest services employees was extremely friendly and helpful; one was somewhat helpful, one was rude, one was on the verge of being rude due to his lack of training; and one was extremely rude, fortunately for any new guests going to this hotel he will not be there; so you will have a chance at having a good experience with the guest services staff. The breakfast was okay. The kitchen staff was very nice and helpful and she tried her best to accommodate the hotel guests needs. The overall appearance of the hotel is .in need of some serious upgrades. The washing machine was broken most of the week we were there, due to some previous guests and was not repaired while we were there, so we hand washed and then dried our clothes in the dryer. The pool decking is extremely slippery when wet, our small children fell numerous times trying to walk around the pool, adults had to walk gingerly around the pool area also. The pool was kept clean at all times, but it needs to be refaced and repaired too. there was a gazebo type area in the pool area, but the covering did not do it any justice, did not keep the rain away, and did not completely cover it. We used their grill on a daily basis, but the grill is in serious need of an upgrade. One grill was totally broken, the other was in desperate need of repair or replacement. It worked, but barely, they did provide a pair of tongs and a scrubby brush for the grills, no other utensils were available (we asked). Some rooms had a smell that was undefinable and my relatives had to be moved to other rooms, others were ok. the staff is not very good at enforcing quiet rules in general. Since this seems to be a destination spot for travelling teams (basketball girls team; boys baseball team, etc), it seemed that the chaperones did not control what their kids did or how late they were running up and down the hallways, when we called the front desk, it fell on deaf ears. Since the overall rudest guest services individual is no longer going to be there, his attitude towards my family will not be addressed here. It was brought to the attention of the new owner and he is aware. Overall given time, the new owner will have this hotel up to par with BW standards, but for now, just know that it is in a transitional state. Oh, must say that the cleaning staff were very good, although a few of them spoke no English at all, so take your chances with trying to get things. Overall, My family said that it was in a great location for everything that we wanted to do, and they were overall happy, so that is all that matters to me.

"Almost There"

4
15/07/2017

The bw is almost a great place to stay. They need to do a little work though. The rooms need seem stale, need some attention. They are clean, just seem to feel incomplete. Pool area needs some help also. Over all, I would stay their again. The price point is right on, staff was great and the breakfast has a verity.

"Wonderful"

5
13/07/2017

Great breakfast. Comfy room; clean. Well taken care of property and pool. Queen size beds with Best Western's wonderful pillows. Bathroom enclosed separately from the room; heat lamp. Bath towels to fit adults.

"Disappointed & dated...."

3
10/07/2017

We chose to stay here on short notice based on the TA reviews.... I'm not sure what hotel the people that are giving 5 stars to this hotel are staying.. but I don't see how it is this one. We called to make the reservation and specifically asked for a King sized bed. We confirmed that at the front desk when we checked in. Get to our room... and only had a queen. To make it funny... it looks like they made the bed with king sized sheets! Putting king size sheets on a queen sized bed doesn't make it a king. Hallways were very warm, there was no elevator, which they didn't tell us. The hotel is dated... maybe the lobby has been updated but I don't see how they would consider the rooms updated.

"Nice hotel."

5
08/07/2017

Great hotel for the price. Outstanding staff!!! Comfortable beds. Absolutely beautiful pool area. Compared to the prices of hotels in metro Louisville, staying here is a no brainier. We will definitely stay again

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,

"pool looks great, room disappointing"

2
04/07/2017

Lobby nice, pool looked great. Front desk attendant was nice, but multiple piercings was distracting. Questioned room cleanliness since Maid left dirty gloves on top of refrig. Towels not in room, I had to go to front desk to get them. No washcloths available. Felt maid was half way done, does that mean our bathroom wasnt clean or what? Floor didnt appear vacuumed. Door to bathroom wouldn't close. Chair arm all torn up. AC door kept falling off, AC leaking onto floor and luggage. Noone at desk when I left for me to give feedback. I called out, but after a minute of no response, I just left my keycards.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello I refer to your recent stay at our hotel and the subsequent on line survey filled up you. I apologize for the inconvenience caused to you during your stay. If you could let me know your room number and exact date of your stay, then i can take some actions on the maid for the cleanliness issue, towels wash cloths, and vacuuming the floor. It would also help us to determine the bath room door's problems, and the activity desk chairs torn arms as well as the ac issues. The comments given by our esteemed guests are very valuable and important to us, and we take it seriously as we take pride in running our hotel and we believe in zero tolerance when it comes to cleanliness and maintenance issues in our hotel. Please let us know the room number you stayed in at your earliest convenience and oblige. Awaiting your response soon so that actions can be taken. In the meanwhile we remain Yours truly Jeet Shah

"A little outdated, but decent"

3
01/07/2017

I've used this hotel for many years now, but I have to say age is starting to get the best of it. The staff is very friendly, but the rooms themselves need work. During my first visit this past month, our toilet seat wasn't even attached to the toilet and the bathroom fan was broken. During the return trip back home, the lamp in our room was busted. Maintenance seems to be an issue nowadays. Furthermore, on some halls, non-smoking rooms are placed right next to smoking rooms so you still smell cigarettes all the time. The continental breakfast was decent, but the staff description of it upon check-in was a little overhyped. On a related note, we were told the hotel doesn't have elevators because it is a historical building, which doesn't seem to be the case, but that doesn't really matter to us anyway. Be aware, however, that if you get a second floor room, you'll be hauling your luggage up steps.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello Mr. Collin We refer to your stay at our property recently and thank you very much for your response on the survey. We accommodate many guests each evening, and strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Please accept my sincere apology for all the inconveniences. I want you to know that the comments that we receive from guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. We will try to address the issues you have mentioned in the survey. I look forward to seeing you again at our property and serve you better this time. Yours truly

"Good Quality / Low Price"

4
27/06/2017

We were very happy with the location of the hotel, there was a lot in the area as far as stores and restaurants. Pool was nice and clean, breakfast was decent and room was clean. Good quality for the price.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Hello Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Jeet Shah

"passing through Kentucky"

4
20/06/2017

Staff was most helpful and pleasant. Room was nice not the best, could use upgrades. Pool was a bit dirty but it was the end of the day it seemed like the pump and filter were not working. Breakfast items were limited but the staff that worked in the kitchen and served the food was outstanding. The room rate was a very good value. We had a good night sleep.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Dear Dennis, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jeet Shah Front Desk Manager Best Western Shelbyville Lodge

"My 6th 'glowing-review' of this particular BW hotel"

5
13/06/2017

Well., I can now say that I've had the pleasure of staying at this particular Best Western hotel for more than 2 dozen times over the past 4 years (to attend the 6 consecutive weekend long 'Kentucky Renaissance Faire' in nearby Eminence, KY) with each occasion for a 3-night stay, as I need to travel approximately 6 hours (1-way) from north-central West Virginia for each weekend that I decide to attend the 'Ren-Faire'. The cleanliness and maintenance of this hotel is GREAT., and so too is the building lay-out, which has GREAT accessibility, with multiple access doors (5.!) around the building, which is GREAT for those like myself who have a bit of a 'mobility' / walking problem.! Also, the maintenance of everything., from the parking lot, the quality (and care of) the swimming pool, breakfast room, exercise room, Wi-Fi internet system, vending & ice machines, etc., AND the quality of the 'staff'., from those at the 'front-desk' to the cleaning & maintenance staff., has NEVER failed to disappoint me..!! As far as the rooms are concerned (at least the ones that I've stayed in) are GREAT.! They've always been very clean, spacious, comfortable, and even well decorated.!, with GREAT amenities, from fast internet, quiet air conditioning / heating units, comfortable / firm beds, spacious bathrooms, etc.. What else good can I say., especially when compared with the more-than-reasonable prices charged.! And I'd also like to give a special THANKS., to Luke and Melissa at the 'front desk' on this particular occasion., for being quite helpful with the 'checking-in' process for our (my wife & I) room.!! With much appreciation, Eric Klein

gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Hello Mr.Eric Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Front Office Manager

"Always Clean and Quiet"

5
08/06/2017

This is my fourth time staying at this Best Western, and it always meets expectations for a clean and quiet stay. I will say that in the past (about two years back) there have been some issues accommodating a request for an early check in, which has been difficult considering that several times I've arrived after a 15 hour drive, completely exhausted. However this visit and the previous one have been stellar. The staff are friendly and helpful, and the hotel is near several fast food restaurants for ease of access. They have free breakfast every morning which is pretty standard fare, and to my surprise they also have dinner every Tuesday and Thursday! (I've yet to try it). The outdoor pool has always been very well kept and seems to be a nice area to relax and enjoy a book as well as swim. Definitely a recommended place to stay in the Shelbyville area!

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Subject: Your stay at Best Western Shelbyville Lodge Hello Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Rebecca the night auditor is made aware of the compliment, she would surely appreciate it too with a big Thank You. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jeet Shah Front Desk Manager Best Western Shelbyville Lodge

"Good night's rest for great price"

4
07/06/2017

Good location, just off I-64 40 miles East of Louisville, KY. Great price and very good breakfast. Good clean rooms and friendly professional staff. Good parking very near room with side entrance. With very well supplied breakfast.

gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this review
Dear Ms Brenda, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front Desk Manager Best Western Shelbyville Lodge

"Stayover in Shelbyville, KY"

4
02/06/2017

Our 'go-to' place to stay when we travel from home to our daughter's place in Agency, MO. Want a great meal? Go to the Cattleman's Roadhouse just down the road from the BW (@ 221 Brighton CIrcle...use your GPS). Always clean with a decent complementary breakfast (lots more choices in flap jacks and waffles than in previous stays!). Staff is respectful and helpful!

gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Hello Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey response will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.The maintenance department has been notified of your complaint and will be taken care of asap. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

"most helpful"

5
31/05/2017

The crew at this hotel is outstanding. They were helpful and accomodating. We had someone with small children and they let us use the empty breakfast room to have pizza and drinks for the family when the kids arrived. they made very good suggestions for things for us to do while there and we did a couple of them. Excellent.

gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Hello Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. We take pride in helping our guests and go an extra step to help all the way. Your survey response will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.The maintenance department has been notified of your complaint and will be taken care of asap. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

"Memorial Day Weekend"

4
30/05/2017

Stayed here Memorial Day weekend l, staff was very friendly. My only complaint about our stay here was that the toilet was loose and the toilet seat was broken. Would stay there again if we were down in that area

gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Hello Ms Meghan Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey response will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.The maintenance department has been notified of your complaint and will be taken care of asap. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

"Unclean and not customer focused"

1
28/05/2017

Arrived at the hotel for a wedding only to be told our room wasn't ready Once we did get into the room the floors were not swept and just dirty Hotel needs updated and cleaned bettter Pool is to be used at your own risk Price matching is a joke for room rates Filled out a complaint to corporate but was told I had to have it in within 24 hours of my stay for the price match so I was denied Now I know where there lack of customer focus comes from!!!

gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Hello Mr. Bill I refer to your stay at our hotel last week. I am very disappointed to know that you were not happy with your stay. We accommodate many guests each stay and strive very hard to make their stay a satisfying one. The principal goal of of our hotel is to provide dependable service to each of our guests at reasonable price. Please accept my sincere apology for all the inconveniences. The house keeping supervisor has been notified of your concerns and all appropriate actions will be taken to correct the issues pointed out by you. Your willingness to share your recent experience is genuinely appreciated. Once again please accept my apology and we hope to serve you once again and make your next stay a memorable one. Thanking you

"Nice"

5
25/05/2017

The motel is up to date, it is clean and the bed is comphy. The internet is fast, The night clerk is a little lacking, and there was no ashtry in a smoking room. I would recommend this motel to anyone needing a nice place to stay.

gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Hello Ken, Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey response will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Thanking you

"Great Place to Stay for the Bourbon Trail"

4
25/05/2017

Nothing fancy but clean with friendly folks. Stayed here as it was a centralized location for the distilleries we wanted to see. Plus they accept AARP which saved me even more. Nice breakfast in the morning and Tuesday night they serve a pasta dinner for guests.

gmbwshlby, Front Office Manager at Best Western Shelbyville Lodge, responded to this review
Hello Mr.Brian Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey response will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely

"Amazing staff"

4
19/05/2017

Great hotel! The staff were wonderful. They went above and beyond to make our soccer team and families feel welcome. They let us use the breakfast room and they have a couple of bbqs by the pool that meant we could keep the cost of dinner down for our familes. Thank you so much Best Western Shelbyville.

"Great hotel"

5
29/04/2017

I stay at this hotel every week. There are other choices in Shelbyville, but I choose Best Western because everything is always perfect. Great comfortable guest rooms. Friendly attentive staff and a wonderful breakfast hostess that makes the breakfast experience warm and welcoming. Property is extremely well kept and this is a very safe hotel to stay in. Many dining options are close by and very close to Louisville.

"Awesome"

5
28/04/2017

This was by far one of our most enjoyable hotel experiences to date. The staff was very helpful and professional. The hotel was clean, easily accessible from the expressway, and conveniently located near shopping and eateries!

"still working on it"

4
28/04/2017

Nice place that is being REDONE. But they are covering up mistakes with PUDDY and it is showing through. Help is nice and conciderate and the plase is clean. Scale of 1 to 10... I'll giv it a 8+ OR A to F.. a B+ Pillow top needs to be replaced... we sunk into the center

"Nice Hotel, great staff"

4
28/04/2017

Our stay was good, hotel needs a little updating but was very clean. Free breakfast was great. The staff was very, very helpful. Good location, close to restaurants and stores. Rooms were clean. Good value for what we paid.

"GOING TO COAL VOUNTRY"

5
14/04/2017

Great place to stay--quiet--good rates on rooms--plenty of places to eat nearby--staff was helpful and friendly--free breakfast --good food a little above average--free popcorn at 300pm--what more could you want

"The Absolute Best"

5
10/04/2017

They did everything right, clean, friendly, helpful what ever you wanted they made sure you had it. Thanks to them and their service we spent a GREAT weekend with Brothers and Sisters and had an absolute wonderful time. Thanks again

"It was fine..."

3
14/03/2017

We've stayed here a few times. Always friendly staff. This time was a bit different. We always get a handicap room, as one of us is disabled. We asked for the same room as before, if available. The gal said she remembered me but then asked, "umm, do you need that type of room?" This was a turn off. I understand people ask for these rooms to get first floor (no elevator), but if you in fact remember us and you know what room we're asking for that we've been in twice before (101).....yes, we need a handicap room! We were put in a different handicap room (123) which was fine, however this room must not be used often. It was at the very end of the hall by an emergency exit. The door was surrounded by cobwebs! Upon entering and closing the door we saw a large gap along the left side of the door, in which you could see out into the hallway. The room was very spacious as was the bathroom. WiFi was good, as always. Plenty of good, thick towels in the bathroom and many grab rails. However, there were cobwebs all over in the bathroom....and along the ceiling in the room....and two spider bites happened. Everything else in the room was great! Comfy beds, good linens, nice sized TV (chanel selection is a bit small, but doable), good HVAC unit. Fridge/Micro in room as well. The front desk wasn't as friendly as usual...we will pass it off as a bad day. We will be back and hope things will be excellent like prior visits.

"Nice enough"

4
14/03/2017

Our room was a smoking room, I was offered a non smoking room but decided to stay where I was. The room was nice. It was big and clean. Didn't smell like smoke at all. Hot water was slow to get hot. But overall it was nice.

"Newly remodeled."

5
24/02/2017

I value a clean room and facility and this hotel met up to my standards. The facility has recently been remodeled. Bed was ok , room was clean, breakfast was nice, the Tuesday evening complimentary spaghetti dinner was a no frills nice touch. We didn't have to go out after a day of driving and it hit the spot. I would recommend this property to other travelers.

"Comfy Cozy"

4
23/02/2017

Really enjoyed my stay at this hotel. The staff is always so helpful and delightful. rooms are always clean and very comfortable beds. The pool was very nice and very clean. This hotel will always be my home away from home.

"One night stay"

3
26/11/2016

After a long day we decided to get a room and sleep a few hours. This hotel looks clean and the reviews wasn't real bad so we reserved. When walking into the room it felt to be zero degrees. We turned the heat on and it didn't seem to be getting warm at all. Turns out the window was wide open! Closed the window and finally by 2am it was warm enough to take a shower ( heat lamp in bathroom doesn't put out heat). I notice the trash can is running over ( I'm tired and assume the house keeper just forgot it no biggie). I go to shower......only 2 wash clothes. ( what will we do in the a.m.) I decide I don't care I'll use the small towel tomorrow morning. We get in bed 2:30 am. Car alarm goes off at 3:00am I'm up. Ugh! Reach for the lamp to go see what's going on it don't work. I go to my window and the alarm is off. Go back to the bed check the lamp, it's unplugged and there is no clock for light either, I plug it up and nothing so I further investigate, no light bulb! I move the bulb out of my husbands side lamp to mine and finally light. It's 4am now so I finally lay back down after all check out is at 11 no problem I'll sleep till 10 then grab a shower and head out. Just before my clock ( on my phone) goes off I hear knock knock housekeeping...... Before I can get awake enough to say just a minute she's in my room! Thankfully I was able to speak and she apologized and closed the door. OMG! I go get my small towel get a shower and I'm gone before 11. What was suppose to be a rest ended up being more tiresome than if I'd have drove the 4 hours home since I could have been there by 4am. I didn't complain because I don't like doing that and I was to tired to change rooms and it was clean other than the trash. The beds are comfortable but the sheets don't fit and they flip off all night long. Feeling this was just bad luck and a bad night I would return if I had to have a place to stay in the area at midnight.

"Thanksgiving Family visit"

2
25/11/2016

Not happy. Dirty hotel, and rooms. Many items in our room not working properly. No one seemed to care, except for one very nice housekeeping woman. (I wish I had gotten her name)who did her best to help us out.

"Good and bad...."

3
20/11/2016

They have renovated most of this hotel. When they used the shower in the room above me it sounded as though they were jackhammering the floor the entire time. I can also hear every word anyone said in the hallway. Smoking is allowed upstairs, however when I entered the hotel near my room downstairs, the smoke smell was terrible. There are better options nearby for a little more money.

"Leisure trip"

4
18/11/2016

Friendly staff. Breakfast closed early. Nice place for the money and good location. Staff corrected the problems we had and was very friendly about it. Would stay here again but would check room first.

"Much Improved"

3
14/11/2016

We have stayed at this facility and vowed never to return, but due to circumstances, we went back. We were pleasantly surprised with the facility. The hotel was modernized, the rooms clean and the breakfast very adequate. The staff were helpful and respectful.

"Great Stay"

5
14/11/2016

I have stayed in this hotel before and I always enjoy it. The beds are VERY comfortable and the staff friendly. No elevator, but only two floors. Easy access due to multiple entrances. The biscuits and gravy are great!

"A good place to stay."

4
02/11/2016

The room was spacious and clean. The bed was comfortable. The hotel was quiet. The breakfast was a good continental breakfast. The staff was pleasant and helpful. The location was close to the main highways. There are plenty of stores and restaurants in the vicinity. Would stay there again.

"Truck driver"

5
31/10/2016

I want to thank Jerri and her staff for making my stay at the hotel enjoyable. They went above and beyond to make feel at home for the 9 weeks i was away from home. Thank you all. Leonard Mathiews Werner Ent. Driver

"Great Place to Stay!"

5
31/10/2016

Was in Shelbyville for family wedding and this hotel was perfect! Clean, comfortable and quiet! Was close to where I needed to be and there was great shopping nearby too! I love staying someplace where you can just go down and get breakfast when you get up. Perfect!

"Adequate accomodations"

3
25/10/2016

Adequate accommodations, but staff was unable to process our $50 coupon we had earned through rewards program. Management had not given them password to process coupons creating problems for the employees and the guests. Had to discuss upon checkin and again at checkout as it had not been addressed overnight as promised. Breakfast shut down precisely at 9:00am, not even allowing us to sit and finish our coffee while planning our day and watching the news. (TV's were shut off, I suspect they were on a timer) The door was slammed behind us by a staff member. Combined, this all created a very unwelcoming feeling. Mattress as comfortable, but the pad was too small for the mattress, causing both the pad and the bottom sheet to pop off the corners.

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
We apologize for the confusion regarding the travel card. To be honest, Best Western Corporate is currently updating their website which in turn created issues with logging in. I did review your folio and the travel card has been processed. We pride ourselves on giving great service, so we will discuss the matter with the new Breakfast Attendant. We hope you give us another try in the near future, we do appreciate your business...Thank you Thank you Christiana Lawson Manager

"Southern hospitality in Shelbyville, KY"

5
23/10/2016

We did not have a reservation when we stopped here on a Sunday night. The front desk check-in woman (did not get her name) was very helpful. She made sure we got a room on the first floor and also told us about a great local place for dinner; Claudia Sanders Dinner House (which was built by Colonel Sanders for his wife, Claudia). Very nice place and generous homestyle cooking. We would have stayed here again but we did not go through Shelbyville, KY on the return trip home.

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you Karen and yes Rebecca checked you in.Claudia Saunders is a great Local place that we recommend and very close to the hotel. We appreciate your review and your business! Thank you again.. Christiana Lawson Manager

"Family weekend in ShelbyvilleKY"

4
19/10/2016

Visited Shelbyviile for a family function. We were pleased with the room & experience. Clean & comfortable, great value. No problems encountered. It is not a new building, but maintenance is good. Happy we could bring our dog along with us and she stayed for a reasonable fee. Would definitely stay here again.

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you for your review..We appreciate it. Hope to see you again in the near future and your special friend too.. Thank you Glenda

"Not happy"

1
10/10/2016

Never never again will I stay at this hotel, found hair on my towels,floor was not vacuum,tub looked nasty staff was smoking on the patio, called the front desk ,with no answer, I always stay at the Ramada are Holiday Inn but neither had rooms,

gmbwtdl, Manager at BEST WESTERN Shelbyville Lodge, responded to this review
We have looked up your name and your name is not in our system. I believe you stayed at another hotel.And this review is a mistake which management has already called Trip Advisor on this. We were voted for the 6th year in a row Best of the Best Hotel 2016 Please give us a try. Thank you again. Christiana Lawson Manager

"Third room was not a charm"

3
09/10/2016

When we entered the room we were given it was not the king bed that was confirmed on booking. They then moved us to a king room..the light in the bathroom was either burned out or a problem with the flourescent fixture. After waiting for about 30 minutes to have it fixed we were told there was no one to fix it. They finally moved us to the third room. The flourescent light inside the door didn't work, the table lamp on the desk didn't work ( maybe needed bulb replacement) and the toilet took 3 flushes to actually flush. When we told them in the morning about the room's issues they asked if we told the night staff......we had already been told there were no more rooms avilable and truthfully we were just tired of moving rooms...This is not a reflection on the staff who did apologize.They are adverising for a maintenance man on the front motel sign.The breakfast room was also very small and had seating for about 24 people(and there were more than that number there looking for places to sit. There was a long bar on one side of the room.....perhaps a good idea would be to add stools to that area.....

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
The gentleman that moved you around is no longer with us. Our company has been in the business for over 25 years and we do not tolerate this lack of service. We hope you you give us another try in the future. Please give Management a call. Thank you for the information and the review. Christina Lawson Manager

"Great Staff; clean motel"

5
08/10/2016

The people at this place do care about guest comfort. They have a clean, modern place and their care of it is a reflection of the comfort they want guests to feel. The problem with the in-room frig wasn't a staff problem, but because someone had cut it off. It was easy to remedy without alerting the staff.

"Great Experience"

5
07/10/2016

Totally surprised and satisfied with the hotel, room, pool, amenities, cleanliness, etc. Great sized room and tastefully furnished, clean, friendly staff, beautiful pool area, free popcorn & breakfast. Couldn't ask for more in a nice place to stay. Would recommend it for anyone.

"Great Place and Great People!"

5
05/10/2016

The owners are terrific and keep the place very neat and clean. The rooms have upgraded furniture and are equally clean. King room had a nice new(er) upholstered chair with a matching ottoman to add to the comfort. You will find complimentary newspapers and popcorn at the front desk and if you stay midweek, a free small supper which changes but always appears to be [mostly] homemade. A lot of nice extras that you will not find elsewhere, even at a higher price.

"Great place to stay"

5
30/09/2016

This is the best Best Western I have ever stayed in. Very clean, nice atmosphere, helpful staff. If you miss the breakfast they will give you a travel bag with an apple, water, and health bar. They have a popcorn machine just off the lobby with popcorn fresh each afternoon. I would definetly recommend this hotel and the rate was a lot better then other places I stayed on my multi state trip.

"great stay"

5
26/09/2016

Clean and well kept rooms with a friendly and helpful staff. I would highly recommend this hotel to anyone visiting the area. Staff was helpful with directions and local dining options aside from the normal fast food.

"My wife and I stay at this location quit often. Jeri the lady at the front desk is so helpful and plesent."

4
24/09/2016

I am not very good and usually dont fill out surveys but this BW is a very nice place to stay. Everybody is so nice and very helpful. Jeri the front desk clerkis always so nice and helpful. we usually stay here 3 or 4 times a year. I usually see the same employees each time we stay.

"Nice stay"

4
22/09/2016

The only problem we experienced was a strong smoke odor in the hallway outside our room, If we had known it was not a non-smoking hotel, we would have looked elsewhere. The rooma were comfortable and clean, the internet was quick and easy.

"Best place to stay in Shelbyville KY"

5
19/09/2016

The outside looks a little drab but the inside is wonderful. The rooms were clean, and it was the best bed I have ever slept on. The service was wonderful. Everyone there was so friendly. The outdoor pool is amazing, and the free breakfast was delicious. I would definitely stay here again.

gmbwtdl, Guest Relations Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you so much for such a nice review...We really appreciate it.. We hope to see you again in the near future!! We appreciate your business! Manager

"Shelbyville Stay"

5
17/09/2016

I originally chose this hotel because it was conveniently located on a trip between Missouri and the east coast. I have stayed there four times now, not just because it is convenient, but because of the service, the condition of the property, quality of the rooms and the price. I even stayed an extra day one visit, just to explore the Shelbyville area. I highly recommend it.

gmbwtdl, Guest Relations Manager at BEST WESTERN Shelbyville Lodge, responded to this review
So nice to hear your nice review.. It makes a long day worth while.. We do try here at the Best Western Shelbyville .. and its nice people like you that puts smiles on our face.. Thank you so much Hope to see you in the future!

"A great hotel"

5
13/09/2016

The hotel was very clean and very quiet. The staff was extremely polite. The television reception was inconsistent, but that was just a minor problem. I would definitely stay at this hotel again if I was in the area.

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you so much for your review!! We just put the New 40" TV's in the room and I have our Maintenance Team checking everyone of them Thank you for the information. We appreciate your business and hope to see you again in the future! Manager

"Friendly staff"

4
12/09/2016

I stayed here while coming back from vacation. I called ahead to check availability and rates. When my wife arrived the staff was friendly and helpful. It appears that they have updated their rooms. They offer a limited breakfast buffet.

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you for such a nice review and also letting us know that our staff is doing their job We hope to see you again in the future. We appreciate your business! Thank you again!

"Excellent stay"

5
12/09/2016

Stayed 2 nights on September 9 & 10. Excellent rooms, very clean. Excellent breakfast. Great all around service. Will stay again. Great staff and very helpful. No complaints. Clean restrooms. WIFI great.

"No problems during our stay"

4
12/09/2016

Our room was clean, we had several tv channels, and our bed was comfy. Our tub didn't drain well but other than that, no issues. I did think the room felt humid when we walked in but it cooled off once we turned the air down. :)

"Nice Hotel"

5
11/09/2016

Great hotel. The room was very clean and comfortable. The staff was friendly and very helpful. Did not use pool but area was very clean. enjoyed the free popcorn in the lobby. Great breakfast. Would recommend this for a great place to stay.

"Just ok"

3
11/09/2016

Front desk was very friendly and pool was nice. Breakfast was slim picking and gross. Although it is free, I have stayed at many hotels with a decent breakfast. The rooms were ok, the floor in the bathroom was dirty and room smelled musty. For $100 a night it was disappointing. Can't say we will go back.

"Nice Place WIth Friendly Staff"

4
03/09/2016

Stayed here one night. The facility is very clean and well-maintained. The only drawback is the lack of an elevator for guests. If that is a problem, be sure to ask for a ground floor room. Breakfast is nothing special at all, just the usual make-your-own waffle, bagels, cereal, etc, but the breakfast room is very clean and pleasant (lots of space). Pool area is quite attractive. Perhaps the best part of this place is the exceptionally friendly staff, both at check-in and check-out. Probably the nicest welcome I have ever had at a place like this. The value for money is excellent here. Would definitely stay here again.

"Nice Area"

4
29/08/2016

The staff at the hotel are very kind and helpful, the pool is great very clean area and gas grills are located by the pool (used by the guest from what I saw, it's kind of cool for those watching money). The place was very clean and quite for the most part. I'm sure it was just a bad night for us but someone kept running up and down the steps all night for several hours, not sure why. We called the front desk and it did stop for about a half hour but then continued after that until about 4 AM. All in all the location is close to the interstate and this area is beautiful. Rates are affordable and they do take discounts. Just don't take a room near he steps.

"visited 8-10-2016"

4
12/08/2016

the stay overall was good. Beds and room were comfortable and very clean. Did not use pool, but it and the area was very clean. The only negative part was the items that were offered for breakfast. At the time we were there, there were no eggs of any type, no fruit to choose from and the coffee was weak. We had gotten there around 7:30am so there should have been a lot more to offer.

gmbwtdl, Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Christine, Thank you for your review. Sorry about breakfast. There are 2 days a week that we do not cook eggs we use Hard Boil Eggs in the refrigerator. The 2 days are substituted with home made hash browns. I have mentioned all these items to our breakfast attendant and making sure that everything is corrected. We always have bananas and apples. I have been checking this every morning... Hope to see you again... We strive to change our menu according to each guests. Hopefully is it working Thank you for your comments

"Very Clean"

5
09/08/2016

This is a very nice hotel for the business traveler or a family on vacation. The outdoor pool is clean and well maintained as are the hotel grounds. Security is good with the exterior doors having an actual working lock system (most hotels have this, but often don't work properly). Room was clean & comfortable with excellent shower water pressure. Staff is friendly and ready to help.

"Hotel stay "

3
08/08/2016

Not a bad hotel but have stayed at better in the same price range. Housekeeping too eager to clean room. Came back from breakfast with the whole hallway littered with wet towels from everyone's room. Can you say tripping hazard. One day we were did not leave our room soon enough so guess what, our room was not attended to. Staff not unkind but no one went out of their way to make you feel welcomed. And if you have back problems find a different hotel as the mattresses were no very supportive.

"Best Western Shelbyvill"

3
08/08/2016

I booked this hotel because the on line reviews gave it 5 stars. This facility is not 5 star. The highspeed internet was awful. Had to use my phone as a hot spot to connect to the internet. The pool was so slippery that I fell trying to step into it. The TV reception was awful. The bathroom was dirty, and the room was damp and smelled of mildew. Will not stary here again.

gmbwtdl, Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Shirley, I am sorry to hear about your stay. I looked into your records and see that you received a free night stay and a 20% off your next stay. I looked at the notes and noticed you didn't come to the front desk? I would had been more than happy to have moved you to another room. During your stay I noticed that's when the NEW Internet System was going in.Our Internet is the best in Shelbyville right now. We look forward to seeing you again. We are a 4 star hotel but we strive everyday to be a 5 star...Thank You

"Shelbyville Horse Show"

4
08/08/2016

I had a terrific stay! We were here for the Shelbyville Horse Show! Everyone one at the hotel was a pleasure to deal with. I would recommend staying here to anyone. For price / value I feel it exceeded my expectations. The location is very central to Louisville and Lexington. This is in the heart of horse country. We will stay here again in the future. The staff is very understanding, and helpful.

"Great place"

5
05/08/2016

Thanks to the staff for a great stay, ideas for places to eat, nice pool, and a hot breakfast. Loved the flax option for the waffles and pancakes. We were upstairs and they gave us the option to cut through their conference space lobby to get to our room easier. Nice to have grills available for guest use on the deck of the pool area. Close to places to get food to cook.

"great place to stay"

5
05/08/2016

Very clean room, pool, hotel overall. Nice, safe location. Extremely friendly helpful and friendly check-in staff. The room was also quite large and had a refrigerator. My only complaint and this is minor, is that the beds were a little too soft for me.

"Wonderful hotel"

5
02/08/2016

My brother and a friend were visiting us in Kentucky for several days. My husband and I visited the hotel to see the rooms and facilities. ,Geri greeted us with a welcoming smile and gave us a tour. We were very impressed and reserved two rooms for their visit. Geri assured us she would take good care of our relatives, and so she did. My brother raved about the rooms, the facility and the staff. He usually stays at upscale hotels but said he would stay at this Best Western again in a heartbeat.

"Always caring and nice"

5
27/07/2016

We have men that come in town to work for our Masonry Company. They always stay at Best Western and always have a great experience there and the lady during the day named Terri is always very helpful and very nice. Things always go well when they stay there and the price is a good deal as well. We are always very pleased and so are the men that are staying there.

"EXCELLENT STAFF"

5
25/07/2016

The staff is very helpful and friendly. The room is very clean and comfortable. The breakfast is good. They have a very nice outdoor pool. They also serve dinner twice a week. We would definitely stay at this location again.

"Nice Staff"

4
24/07/2016

The room was clean and the staff was friendly and very helpful. The hot/cold breakfast was good, with the regular selections. The pool area looked very nice, but I did not get a chance to use it, as we were passing thru.

"Very Unsatisfied Customer"

1
20/07/2016

I was initially placed in a room that I felt very unsafe and overall uncomfortable situation ... Hotel management tried to accommodate initially and then recouped their accommodation by trying to add unjustified and unfounded charges over a week after my stay. Overall very poor people skills and customer service displayed , especially by management of this hotel.

"Girls Weekend"

5
20/07/2016

Had a wonderful stay at this hotel. Staff couldn't have been any more helpful or nicer. The room was very clean and it was nice to relax around the pool after shopping. They offer a very nice selection of breakfast items with coffee that was excellent. Easy access to the interstate. Hotel conveniently located to The Outlets of the Bluegrass, restaurants, golf and within minutes of Louisville.

"Awesome staff"

5
20/07/2016

Checking in and checking out was very quick and the clerks were both very cordial and helpful. The breakfast served at the hotel was plentiful and good. Everyone at the Hotel were always ready to help if we needed them. We've stayed at this hotel many times and will continue to do so whenever we visit.

"Awesome"

5
19/07/2016

was there for a wedding / best stay in a long time / breakfast was great / and best of all the internet / was able to get my business now remotely. Customer service was top notch. i say this not lightly. i normally stay at Hilton. So, hats off to Best Western

"Wedding Block of Rooms"

3
18/07/2016

I was part of a Wedding Block of rooms. 3 other guests had issues with their reservations resulting in last minute scrambling to get rooms at other local hotels because the reservation had been screwed up! Very unacceptable! Also the halls and the room i stayed in were very smokey smelling. My room must have previously been a smoking room when it was alllowed in public places...I ended up with respiratory issues as a result.

"Nice place, minus problems with their fire alarm system"

3
12/07/2016

Well the room was fine. The pool was very nice. Had a great breakfast. However something was malfunctioning with their fire alarm system. The alarm went off every few minutes from midnight until 3:30 am! We ended up going to our cars to sleep during part of that time. In the morning, they gave us a full refund, so we ended up being happy about that; however VERY tired the next day. Probably wouldn't stay there again, as a construction worker who was staying there all month said this happened earlier on in his stay as well. I just don't trust that that problem wouldn't happen again!

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you for your response. We are very sorry regarding the fire alarm. Koorsen is our Fire Alarm Company and honestly they should have caught the problem, but we are in conversation with them as we speak, but again we are very sorry. Your room was fully refunded and again we hope to see you in the future. Thank you again Karen Richards General Manager

"Very Pleased..."

5
12/07/2016

I am a senior citizen and just stayed overnight but what a wonderful place.... the staff was very friendly and accommodating. The rooms were clean and inviting. Would definitely stay here again and recommend to anyone.

gmbwtdl, Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you so much for the kind review. We really do appreciate it! We hope to see you again in the future! Thank again!! Karen Richards Manager

"Nice hotel, pleasant staff"

4
12/07/2016

We broke up our travel to St. Louis from the East coast at the Shelbyville Best Western. Overall we were pleased, especially with the pool. We picked up dinner and ate at the pool side, making a nice break from a long day in the car. The breakfast was very nice, with several hot items in addition to the standard continental breakfast. The only problem with our stay was the strong odor of smoke in the hallway with non-smoking rooms.

gmbwtdl, Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you so much for your review. We really appreciate your business. We hope to see you again in the future. Karen Richards Manager

"Nice place to stop on the way from Lexington to Louisville"

4
09/07/2016

We had 4 couples and we stopped here - check in desk was very quick and helpful, the rooms were clean, breakfast was typical. We were not there long enough to enjoy the pool or any other amenities. We would stay here again.

gmbwtdl, Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you for your review and business.. Shelbyville is a great stop over between Louisville and Lexington. There is also a great down area. Hope to see you again in the future! Thank you Karen Richards Manager

"Just ok"

2
08/07/2016

Just spent one night and it was ok. The hotel did have smoking rooms and the area I was in smelled like smoke. The wifi was not working and breakfast closed at 9 so we missed out on the free breakfast. It was an ok hotel but not a place I would choose again.

gmbwtdl, Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Sorry to hear that you missed out on breakfast. We do have Grab-n-go Breakfast Bags that are offered at the front desk. We just finished steam cleaning the entire hotel. We hope to see you again in the future. Thank you for the review. Karen Richards Manager

"Great stay"

5
03/07/2016

Nice, clean rooms with everything in good working. Rooms had plenty of electrical outlets which is rare for most hotels. Check-in was quick and easy. There are numerous good restaurants nearby and the nice pool area was a plus. Great wifi!

"Hospitable Staff"

5
29/06/2016

The accomodations were pleasant and the staff very hospitable. There is no elevator for the second floor, but the staff personnel carried our heavy bags for us. Sharon, the breakfast prep staff person was also very gracious and helpful.

"Road trip"

5
29/06/2016

The property was attractive and clean. Staff was very friendly and helpful. The room was also clean, spacious and attractively decorated. Beds very comfortable. Great pool and good breakfast. The night we stayed they also had a customer appreciation dinner which was a bonus. Would definitely stay again.

"Mid-sized hotel with a luxury hotel feel!"

5
27/06/2016

you simply can't find a more caring and accommodating staff! Neat, clean , and comfortable rooms. Great place to stay with an outdoor pool. Staff arranged a pizza party in the breakfast room for our boys. They ordered the pizzas then went to the store to pickup the pop/soda we requested and provided plates, cups, ice, and napkins at no charge. We were very surprised as we were playing in a tournament all day and didn't have time to do all this. Simply Awesome for a mid-size hotel.

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Ron, We really enjoyed your group! A great team!! We appreciated your business and hope to see you again one day! Thank you for the review.. We appreciate it! Management

"Best breakfast & best rooms in Shelbyville!!!"

5
26/06/2016

We stayed at Best Western for 3 nights and it was totally awesome! From the time we checked in until we checked out, we were very satisfied! The front desk employees welcomed us and explained all we needed to know for our stay. The breakfast they provided was wonderful! Special kudos to Sharon who really went out of her way to make us happy & provided special delicious food. Great way to start the day! We will definitely stay here again when visiting family in Shelbyville!

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you so much for your review! and the kind remarks regarding Sharon. She is great!! We hope to see you again in the future! Management

"MC Fun"

5
26/06/2016

This hotel was an enjoyable and comfortable place to stay after a long day traveling. Rooms were clean and up-to-date and the employees were friendly and accommodating. We will definitely stay here again when in the Shelbyville area!

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you so much for your review. We really appreciate your business! Hope to see you in the future.. Management

"Wedding Party"

5
22/06/2016

They were very helpful in every respect. They worked us in getting a very fair rate for the ten rooms we promised. The rooms were ready when we got there. There breakfast was good and fresh. Hope to be in the area and stay again.

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you so much for the review! and again Congratulations!!! We appreciate your business and we hope to see you again in the near future! Management

"Great place to stay"

5
22/06/2016

Just returned from a mother-daughter getaway to the Louisville area. We wanted to go to the Horseshoe Casino in Indiana and to the Outlet Shoppes of the Bluegrass in Simpsonville, KY. I read TripAdvisor reviews and chose this hotel. SO glad we did. The employees (from the desk to the maids) were all friendly and helpful. The hotel was very clean, the beds comfortable, and our double queen room was spacious. The hotel seemed fully booked and I was amazed at how quiet the rooms were. The free breakfast had plenty of good choices, and we were told that free spaghetti and meatballs were offered for dinner. (We had already eaten) We booked our reservation through TripAdvisor and found that to be quite convenient. The hotel served as an excellent "home base". We will definitely go back to this hotel the next time we "run away from home" for some fun. :)

"My 5th 'glowing review' of this wonderful hotel AND staff..!!"

5
21/06/2016

Well., I've now had the pleasurable experience of staying at this particular Best Western hotel on almost two (2) dozen occasions over the past 3 years (mainly for the use of attending the local 'Kentucky Renaissance Faire' in nearby Eminence, KY), with each time for a 3-night stay..!! And so far., the quality, cleanliness, maintenance, etc. of the building lay-out / accessibility, the parking lot, the rooms, the swimming pool, the internal facilities (breakfast room, Wi-Fi internet, vending & ice machines, etc.)., AND the quality of the 'staff'., from those at the 'front-desk' to the cleaning-staff., has NEVER failed to disappoint me..!! Especially when compared the VERY reasonable prices charged., though of course, I wouldn't want them to raise their prices, just because of those like myself that have given them such great reviews of their establishment, and would hope that a continued increase in their 'occupancy-rate' would make-up for any increases in their continued 'cost of operations'..!! And I'd like to give a special THANKS., to Miss. Jeri at the 'front desk' this time., for helping to get my room number changed, to a location that better met my needs as a 'semi-handicapped'., Renaissance Faire attendee..!! Cheers, Eric

"Clean, friendly staff, convenient"

5
20/06/2016

This hotel was great and I would recommend it to anyone. Couple of disappointments though. When I put the contents of the hotel tube (provided in the shower) in my hair, I discovered it was body lotion. So I had to get out of the shower and get in my suitcase to grab my emergency bottle of shampoo. Since all the floors are tile, this could have had dire consequences for my 68 year old body. My only other complaint (minor) was breakfast. I saw "hot" in the description and assumed - incorrectly - there would be meat & eggs. There was a nice variety though - biscuits & gravy, diced potatoes, waffles, oatmeal & cereal. But the bed was amazing - really comfortable. The room was clean. The pool looked clean also. We also appreciated the easy access to I-64. We will come back here if we travel this was again.

"Nice place to stay"

4
18/06/2016

We stopped here on the way to Tennessee. The hotel is very nice and clean with a nice patio / pool area that had a lot of seating, a grill, and a pool our kids enjoyed. The rate was a pleasant surprise as well. I would stop here again. There was snacks and a breakfast as well.

"Great Stay"

5
15/06/2016

Everything was great at this hotel. Would recommend. Staff extremely nice and accommodating. Room was very clean. Pool area very nice. Dog friendly hotel. Good location for doing the Bourbon Trail. Halfway between Louisville and Frankfort. Easy on and off the freeway.

"Patriot Guard Event Weekend"

5
15/06/2016

Everything we needed we asked for and got. Friendly workers from top to bottom. Clean. The hallways were a little warm, but who could blame them for saving energy. The rooms were comfortable and the beds were the greatest. The wifi may have been a little weak but there were a lot us that probably signed on at the same time.

"Very nice and clean"

5
14/06/2016

We stopped here for the night on our way back from Chicago. It was a very nice, spacious, and clean room. We had the complementary breakfast which consisted of a waffle and pancake maker, eggs, sausage and gravy, and a lot more. The pool area looked really nice and was recently renovated, wish we had more time for the kids to enjoy it. The hotel staff was nice and courteous. Next time visiting the Simpsonville Outlets or needing a stop when passing through we will stay here again.

gmbwtdl, Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Mr. Newport, We really appreciated your review! The pool is very nice... We would love to see you again.. Thank you again..We appreciate your business! Management

"Recently Stayed"

3
13/06/2016

Overall, good. There was only one available outlet in our room, so bring a power strip if you have several electronics. Breakfast ends at 9 am and there is only one waffle maker so if you like waffles, get there with plenty of time to eat. Rooms were clean. Staff friendly.

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Tom, Sorry for the outlet issue. We have outlets on the lamps and on the desks. Hopefully the front desk was able to assist you in the matter. We would love to have your business again the in future! Thank you for your business and review! Management

"Feels like home!"

5
12/06/2016

Been staying there over a year, 6 days per week, due to work. The staff goes over and above. They feel more like family now. They figured out I leave early and even though the breakfast room wasn't open yet, they always made sure I had a good breakfast. Coffee was always hot and fresh and ready to go. They put me in a room that I liked that was quiet and somewhat private. They were very accommodating, putting me in that same room each week. The rooms have microwaves and refrigerators and my room had a rocking recliner. The pool is great after a workout in the fitness room. Anyone who is going to be staying long term, this is the place!

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Steve, Thank you so much for your review.. We really appreciate your business and hope to see you again. Somerset is a great place too! Management

"BEST Western"

5
12/06/2016

This was my second time staying at this hotel. I was in town for a wedding and had a great experience. The staff was very welcoming and organized. They took pride in every job done. They were able to answer any questions I had throughout my stay. The pool was extremley clean and it was nice to catch some last minute sun before my friends big day! Also, the breakfast served in the mornings was perfect! Anything I was in the mood for was available and delicious. Overall, GREAT stay yet again!! Thanks BEST Western, you all are truly the best.

"Clean and friendly"

5
07/06/2016

Clean and comfortable; really impressed with the staff; everyone seemed to go out of their way to be friendly. The furnishings seemed new and comfortable, nice office chair. Morning breakfast was hot and filling, would have liked to have had fruit choice of some kind.

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
We would like to say :Thank you and that we Appreciate your business. Hope to see you on your next journey. Have a Wonderful summer!

"2 Day stay in Shelbyville Best Western"

4
06/06/2016

Room was clean, Comfortable new chair, desk chair seemed new, 2 Queen beds were great, new bedding, can't share info on breakfast as we missed it both days! Only complaint was that housekeeping was lax on re-stocking room with towels, coffee supplies, emptying trash.

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
We really appreciate your business and will take a look into the towels. Hope to see you again! have a Great Summer!!! Thank you

"2 Night Stay"

4
06/06/2016

A very nice clean and well taken care of Hotel. The staff was cheerful and went out of their way to make you feel at home. The room was perfect and wife loved the bed. She slept like a baby. Breakfast was good had alot of choices. Would stay again .

gmbwtdl, General Manager at BEST WESTERN Shelbyville Lodge, responded to this review
Thank you so much!! We really appreciate your business! We still believe in the word "Hospitality" ..Have a Great Summer! Hope to see you again!!

"Comfy & Cozy"

5
03/06/2016

The room was very clean and the bed was very comfy and cozy The front desk clerk was very friendly, Great location, Free in room wi-fi. Microwave and a mini fridge Great TV . We enjoyed our stay and we will return

"Best Western Shelbyville, KY"

5
30/05/2016

Very nice clean property with a very helpful staff, was in area for a family wedding and did it up right for the entire family! Rooms were all ready when we arrived and rooms always cleaned while we were away.

"Kentucky Derby"

4
17/05/2016

Clean, attractive. and pleasant staff, even though they were quite busy for the Kentucky Derby Weekend. They were able to accommodate the overbooking for the many people who were there for dinner. Breakfast was well staffed. Live music was a pleasant experience. Talented group. I would stay there again.

"Check reservation way before you go"

1
14/05/2016

I booked this hotel through booking.com in April 2016. When we arrived yesterday, they didn't have a clue who we were. I showed them the reservation from my email, and they apologized and offered to find us another hotel. They were completely booked. We ended up just driving 5 hours home. Needless to say, I was not impressed. It looked like a beautiful, clean place and was perfect for our needs. The staff was nice, and I realize that it was not their fault. Booking.com users beware...

"Very nice hotel"

5
29/04/2016

I was passing through on business, and decided to stop and stay at this hotel. The staff was very nice , and helpful. The room, bathroom and linens was cleans. I really like the beds and pillows. Breakfast is great. I will stay again for sure .. Krystal

"Great Hotel , Very Clean & Staff Was Helpful!!"

5
28/04/2016

This Hotel is well worth the money, very clean , friendly , and breakfast was great. The hotel was very busy looked to be sold out. I was very happen with the nights rest I received. The bathrooms was very cleans , and beds was great. I will definitely stay here again when I pass back through.. Thanks Jack

"Decent for the price"

2
26/04/2016

The hotel, in various areas, has an odor. Some areas smell like smoke, others of must and some of bug spray. The lobby and outdoor patio area are nice features. The breakfast was ok, standard offerings. You get what you pay for.

"Unlikely to stay here again"

3
25/04/2016

Although the staff is very pleasant and helpful, the hotel isn't quite as nice and relaxing as we would've liked. Our toilet didn't function properly. The problem was eventually solved because we were able to change rooms, but the initial solution was to give us a plunger so we could plunge the toilet ourselves! The hallway had an unpleasant cigarette smoke/musty smell. It was very noisy early in the mornings on the weekend we were there. Men who seemed to be construction workers staying in the hotel were talking quite loudly in the hallway on both mornings which woke us up earlier than we would've liked. The area around the hotel isn't very pleasant - not much to do and not really a family area.

"Outstanding Service"

4
24/04/2016

The employees at this hotel went the extra mile to correct a problem I had made in the reservation. When you are traveling and tired you are so disappointed to find you have messed up your hotel stay. When the staff goes the extra mile to help you, it makes you so thankful. and appreciative. I will gladly recommend this hotel and Best Western.

"Impressed"

5
22/04/2016

The place was clean and well kept. The young lady at the deck was very polite and pleasant. Room was laid out well. Breakfast was impressive and the cook very friendly and helpful. Would go again. Location was nice, 2 minutes from town, lots of good food places close by.

"Stay at Best Western Shelbyville, KY"

5
19/04/2016

I was extremely pleased with my stay here. The hotel common areas were nice and the room was clean and comfortable. Every employee we came in contact with was cordial, helpful and professional. I would recommend this hotel to anyone.

"Our visit was great ending to a sad day."

5
17/04/2016

We booked a hotel room with another place and the lady was so rude and disrespectful. We found best western after eating dinner and wow is all I can say! They were amazing. We came down to Kentucky because my uncle had passed away and we were all so emotional and needed to rest before we traveled home to northern Illinois. Thanks for treating us with so much respect. Food was delicious. Room was very spacious and beds were comfy. Service was great. The front desk lady even gave us a "to go bag" that had a bottle of wAter , fruit and a granola bar in a cute little gift bag. Only downfall was the pool wasn't open yet for the season. But that was our fault for not asking. The pool opens next month lol

"Nice place, nice people"

4
04/04/2016

The smell of just made popcorn and smiling faces greeted me as I walked in. The property is older but nicely kept up and renovated. There were good sitting areas both inside and out. The people were really pleasant and it had your typical free breakfast buffet with some hot items. The room was fine but I do wish they had makeup mirrors for us people who can't see our face anymore. If you prefer pancake type flat pillows- bring your own. Theirs were fluffy, but I liked them.

"Nice place to stay"

4
04/04/2016

Great Breakfast, Went out of their way to meet dietary needs, Rooms could be cleaned better but they were not terrible. Staff were very friendly. Quiet place to stay. Great restaurant just up the road. Walmart close by.

"Average"

3
22/03/2016

This is a decent, but average hotel. This was our second stay here and we will stay here again in the future. Our first stay was very nice and we got a great night's sleep. This time there were several rude guests who were talking loudly in the hallway and woke us up. We encountered no problems during our first stay; this time the bathroom door in our room required some significant maintenance, but it was not enough to report until we checked out. We will stay here again in the future.

"Great stay, friendly staff"

4
08/03/2016

We enjoyed our stay. The hotel was clean and the staff was very helpful, welcoming and friendly. I think the only issue we had was that we kept de-magnitizing our key accidentally. A very good Motel for the price!

"Ok place"

4
28/02/2016

This best western is nice, clean, freshly repainted all around good deal. I would have gave a 5 had they been able to extend my room. All in all great place to stay. Great breakfast. And the cook dinner on Tuesday and thursday.

"Excellent Service"

5
22/02/2016

This Best Western has excellent service. The employees were all very courteous and helpful. The rooms were clean and the beds were very comfortable. I got a smoking room and usually these rooms have a permanent smell to them. Not this time - the room was clean and didn't smell like a smoking room. I plan to stay here again and I would definitely recommend this Best Western to my friends.

"The Price Is Right !"

4
09/02/2016

We stayed one night at this location and were pleased with the experience. The room was nice sized with 2 queens. The room had a flat screen tv, mini-fridge, microwave, and coffee maker. The complimentary breakfast was good. Waffles and biscuits and gravy being the hot items, cold cereal, oatmeal , yogurt, bagels and muffins also available. There is also a McDonalds across the street if desired. Only negatives were the hairdryer, hardly any airflow even on high, and if your room faces the road, you'll hear the traffic. We will stay here again because the price was right!

"Overnight stay while traveling"

4
18/01/2016

I stay at several Best Western's while traveling. This one was close to the interstate. Good price, clean rooms, excellent staff. Typical continental breakfast. Close to Walmart and several eating places.

"Great for travelers with pets."

5
08/01/2016

We are on a road trip across America. We are also traveling with a dog. Based on recommendations from Cesar Millan (The Dog Whisperer), he suggests Best Western. While, sadly, not every Best Western accepts pets, the ones that did became the best places to stay during our trip. Attractive, comfortable, clean, friendly, safe, polite and we never had a complaint. I wish they all accepted dogs! A BIG Plus!

"Great service"

5
06/01/2016

The staff at Best Western Shelbyville, KY was extremely friendly and helpful. The room was spacious enough and clean. The breakfast was pretty good. My one complaint of this hotel was that the wifi service was inadequate - could not connect, or very slow speed.

"Satisfied"

5
31/12/2015

This was a great motel for the money, and the staff was fantastic, the motel was clean and had everything that I needed. There were restaurants within walking distances as well as delivery. I was very pleased with my stay.

"Quick, Easy, Clean"

4
30/12/2015

We needed to book a stay last minute and chose the Best Western Shelbyville Lodge due to reviews and proximity. We had a very easy check in and check out and all the staff was incredibly nice. The room was very spacious, clean, and comfortable. The only thing I did notice was a smell of cigarette smoke in the halls but I could not smell any smoke in our non-smoking room. Overall, a very quick and easy stay. i would recommend and would stay again with my family. The fire place and fresh popcorn were a bonus. We did sleep past the free breakfast (only until 9 AM) so i cannot comment on that. thank you!

"Awesome place and friendly staff"

5
29/12/2015

We stayed here Christmas eve and the staff was very friendly. Christmas morning the breakfast very nice, it was a nice start for such a wonderful day. The room was very clean and the bed was extremely comfortable.

"Great visit++++"

5
27/12/2015

I stayed here last night. 12/26/2015. Very nice accomadations. Good breakfast. Stay there as much as possible. Will stay again. Staff very helpful. Very comfortable room, extremely quiet. Just all around good stay and very professional.

"Another Christmas in Shelbyville"

5
27/12/2015

This was our third Christmas stay at the Shelbyville Best Western, and again it did not disappoint. The lobby was decorated and the fire made it warm and cozy if you wanted to relax. The rooms were spotless as usual and we made use of the fridge and microwave. The breakfast was as expected just as good as always with plenty to eat and great coffee. A small staff for the holidays was very attending and at the ready for any need or request. We will look forward to another stay in Shelbyville at the Best western.

"Excellent stay, with one exception"

5
25/12/2015

The bed was very comfortable and the meals [chili dogs which my wife didn't care for but i liked for dinner, and biscuits and gravy for breakfast] were good. If not for some racist Republican guests in the dining room at dinner, the stay would have been perfect.

"avoid the noise"

1
24/12/2015

This hotel was in general average at best. The bed was comfortable, and there was fresh popcorn at the entrance. However, the noise was obnoxious. We had a room facing the pool, and the pool party noise went on until the wee hours of the morning. Across the hall was a party, that was almost as loud. To make it worse the room itself was loud. The plumbing sounded like a vibrating bed! Overall, it's a lot of money for little sleep. The hotel staff are powerless to control the problem noise, so do yourself a favor and pick some place else.

"great place to stay"

5
20/12/2015

100% recommended. Very clean and nice. Each time I come to the city, I will be staying there. Employees where very courteous. Breakfast was great. I absolutely have no complaints whatsoever about my stay. Wish I could've stayed much much longer. Home away from home.

"overall a great experience"

5
15/12/2015

After a long day of travelling we were very happy to find such a clean and friendly place to spend the night. The room was large,very clean and the staff was very helpful and friendly. Continental breakfast was good and checkout simple and efficient. Overall is was a very positive experience.

"Great Find ..Very Nice Place!"

5
14/12/2015

Lobby was very impressive along with a Great Front Desk Staff! The rooms was very nice and VERY clean...Breakfast had a great selection. .Next time I drive on the 64 I will makes sure I stay at the BW in Shelbyville. It is nice to see that people still take PRIDE in what they do and actually care.

"Filthy!"

1
13/12/2015

The first room we were assigned to was filthy. I immediately noticed that the floors had not been vacuumed since the last guest had left. I then looked under the beds for bed bugs (I do this in every hotel I stay in). I did not find any, but it was disgusting under them. There was mold growing on the base of the bed along with trash, dead bugs and some unidentifiable brown blob underneath. I then looked in the bathroom and realized that not only had the tub not been cleaned, the last person to use it must have been covered in mud because the tub was absolutely filthy! At that point I requested a room change. The man at the front desk was apologetic and gave us a different room. The 2nd one was marginally better. It had not been vacuumed well and there was still a lot of debris under the beds, but at least the tub was clean and I did not see any obvious signs of mold under the beds. By that point we were exhausted and just wanted to sleep, so we decided just to stay in that room. We also noticed that there was furniture in the 2nd room that was missing in the 1st (a table and chairs), which explained the huge empty space we noticed in the 1st room. When we checked out in the morning, I mentioned that the 2nd room was still not clean and she promised to have a manager call me, but they never did. Cleanliness is obviously not a priority at this hotel. Besides the above issues, the hall smelled musty and looked dirty. I will definitely never stay in this hotel again and would be reluctant to stay in another Best Western. Breakfast was also marginal. Certainly one of the least appetizing spreads I have seen at a hotel in a long time. Coffee was burnt, waffle tasted funny and the biscuits & gravy looked pretty bad. There were no eggs or breakfast meats. The one positive thing I will say is that the two people at the front desk I spoke with were extremely friendly.

"In the Rain"

5
05/12/2015

Traveling on a cool, rainy night, we phoned the Best Western to check on room availability.It was great to be greeted with a happy, friendly desk clerk. She was very helpful when we spoke about the AARP discount, plus having a Best Western Gift Card we needed to use. In addition to having coffee for us in the lobby , the popcorn was an added bonus.

"Comfortable beds, quiet, lots of breakfast choices"

4
14/11/2015

Bed was comfortable with lots of pillow choices. In a quiet area with a 24-hour waffle house across the street and a McDonalds beside it. Outdoor pool. Fitness center. Complementary breakfast with muffins, cereal, fruit, yogert, and biscuits and gravy.

"Good, not great..."

3
14/11/2015

Booked this hotel because it was close to the new outlet mall. Front desk staff not particularly friendly...tried to check in about 2 hrs early--nope...returned later to check in and were glad to find a clean, spacious room with a decently comfortable bed. Definitely not a very quiet hotel...the door hardware all needs some wd40 or something. Breakfast was fine, nothing special.

"Good place"

4
05/11/2015

Great room. Large plenty of room - microwave and mini fridge - extra seating. Outdoor pool but was closed for winter. Small gym with cardio and just a couple Dumbbells. Breakfast was okay. Not much for protein. Waffles, oatmeal packets, yogurt, and plenty of pastries. Popcorn at night. Close to shopping and food. Asian buffet across the street is barely average, but the front desk said it was Great. Bed was very comfortable.

"Great place to stay "

5
03/11/2015

Good night's sleep. Friendly staff. WiFi worked. Nice bedding. Clean room and common areas. Good breakfast. Overall good value. I'd stay there again. All went as expected and room's amenities functioned as they should.

"great experience"

4
29/10/2015

Great experience. Friendly staff. Google maps doesn't have a clue how to get there directly....not sure why. No complaints. Breakfast was reasonable. A little crowded in the morning. Trash in the breakfast area filled and overflowed, mostly due to busy morning than neglect.

"Really nice place"

5
29/10/2015

I am not going into any details, but I stay in hotels more than half the year and this was a really nice place to stay. great value, totally friendly and helpful staff. This is a really safe bet. Very comfortable

"Brief stop in Frankfort"

4
27/10/2015

Good choice for the price. Comfortable, clean room and the staff were friendly. The town of Shelbyville is a short drive away. Nothing close to walk to from the hotel, but that wasn't a big deal for us.

"Comfortable stay"

5
15/10/2015

Very nice hotel the staff was very helpful. Fresh popcorn in lobby and a dinner snack free on Thursday evening .rooms were clean and beds very comfortable would recommend this only to any one . we had three rooms all very nice.

"Awesome place to stay"

5
14/10/2015

We stayed a couple weeks ago very clean and great hospitality from all the staff work there breakfast was great rooms and bathrooms was very clean love it there would definitely recommend it to anybody

"Great staff, great stay!"

5
14/10/2015

Booked a room here at the last minute while on a road trip to DC with the family, very warm and accommodating staff very friendly people! I travel for work also and I've stayed in best westerns all over the country, the Shelbyville kentucky location is by far the most accommodating for the price! Would recommend to anyone!

"Not so good..."

2
12/10/2015

We stayed here on 10/9/15. The room was dirty and smelled like urine. I went to desk and showed them an example of the dirt that we spied from floor with wash cloth. Also told them the room had a urine smell and loose dirt on floor. He told me he would call and discuss with manager. Next morning I went back to desk and the lady said she had spoken with manager and they would reduce the charges some. I then told her that we had just pulled mattress cover off and found a large stain on our bed, and assumed it was urine and where smell was coming from. She would have manager call us on our way home. Two later and no call. I would not recommend this place.

gmbwskc, Owner at BEST WESTERN Shelbyville Lodge, responded to this review
We apologize for such a stay. Unfortunately, the mattress has been stained and was professional cleaned, but wanted to make it clear that it is not a urine stain. We would have been happy to move you to another room. Most mattress do get stains, especially in all hotels, but that is why we have mattress covers which were present on the bed. We did discount your room, but it is obvious you wanted a free night. My staff is very upset with the review and will use this as a learning experience to ensure our guest leave happy.

"Best Western Shelbyville, KY"

4
09/10/2015

Easy to get to and close to venues (eating, shopping, entertainment). Very pleasant and helpful staff, good selection of breakfast options. Clean and neat hotel rooms. Would recommend this hotel for anyone wanting good value for the price.

"Very helpful staff, great room and location."

5
08/10/2015

The staff were so helpful. Confusion of the booking was quickly cleared up. Great room. Quiet location. Very nice. The breakfast was a typical serve yourself hotel breakfast. All good, no complaints, reasonable price with online booking.

"The Staff Is Incredibly Kind"

5
04/10/2015

I had made the mistake of reserving the room for Oct 2 instead of the first, which was when we arrived. Melissa, the clerk on duty, found us a room and cancelled out the other reservation quickly and graciously. She explained things well and was anxious to see that we had everything we needed, including wi-fi directions. The young man who was also a clerk (sorry that I can't remember his name) was also a lovely, gracious host. On Tuesday and Thursday evenings he provides a choice of pinto beans/cornbread or spaghetti/French bread for guests. What a great cook he is. I had driven all day in pouring rain, so having something warm and comforting to eat without having to go back out into the rain was really appreciated. I never tasted better pinto beans in my life.

"Great Location"

4
04/10/2015

Always welcomed here. Many upgraded amenities at this hotel make the stay more pleasant. The internet has improved greatly along with the quality of the guest rooms. The staff and housekeepers go out of their way to help your stay more enjoyable. I would stay here again.

"Good place"

4
01/10/2015

We stopped for a quick overnight rest and found comfortable beds and very clean. Nice dinner snack available the night we stayed - nice benefit. We did have a problem but management fixed it beyond our expectations

"Customer service is amazing"

5
25/09/2015

We did not have a reservation and found the towns in the area were booked due to a convention. The two front desk attendants worked diligently to find us a room at another hotel to no avail. One of the attendants suggested we take a room that was reserved for someone who was arriving at 1:00 a.m. and they would ready another room for when he arrived. We had a spacious and very clean, comfortable room for the night with breakfast in the a.m. The breakfast room is clean and a nice selection of items for breakfast. We were only sorry we weren't staying longer.