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Best Western Plus Oswego Hotel and Conference Center, Oswego

4.5/5  - basé sur 390 notations.
26 East 1st Street, 13126-1113, Oswego, United States - Voir l'itinéraire
Best Western Plus Oswego Hotel and Conference Center - Façade Best Western Plus Oswego Hotel and Conference Center est idéalement situé dans le centre de Oswego. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Laissez notre hôtel en bord de mer être votre maison loin de chez vous ! Situé sur la belle rivière Oswego, il offre des vues stupéfiantes sur le port d'Oswego et sur le lac Ontario. Notre hôtel dispose de 108 chambres agréablement aménagées et récemment rénovées, la plupart avec balcon face au port d'Oswego. Les chambres incluent des suites avec coin cuisine, des chambres avec lit king size, lit queen size, accessibles aux personnes à mobilité réduite et des suites avec bain bouillonnant dans lesquelles vous pourrez vous détendre. Que vous souhaitiez vous reposer, visiter la région ou conclure une affaire professionnelle, notre large choix de chambres vous offre confort et chaleur, et s'adapte à tous vos besoins. Notre centre d’événement et de conférence ultramodernes de 450 places, le Lake Ontario Event & Conference Center, est le lieu idéal pour votre prochaine réunion d'affaires, conférence, mariage ou événement social. Notre superbe nouveau restaurant avec vue sur le lac, Alex's on the Water, propose des tables à l'intérieur et à l'extérieur, deux bars complets et un patio au bord de la rivière Oswego. Assistez au spectacle d'animation donné dans notre Dockside Bar durant les mois d'été et à côté de notre espace cheminée agréable pendant les mois d'hiver !Notre hôtel dispose également du centre de santé et de mise en forme Captain's Club ou vous pourrez profiter d'une séance complète de mise en forme avec un équipement Cybex et une série complète de machines cardio-vasculaires. Lors de votre visite dans notre centre d'esthétique corporelle, vous pourrez profiter de la piscine couverte, du bain bouillonnant, du sauna et du bain de vapeur. Le Best Western Plus® Oswego Hotel and Conference Center est à quelques minutes à pied des magasins de la région, de la pêche, des parcs, de Fort Ontario, du musée maritime, du musée de Safe Haven et du musée Richardson-Bates House. À courte distance en voiture vous trouverez les industries locales, le circuit de course d'Oswego, SUNY Oswego, le festival de la Renaissance et le parc national de Fair Haven Beach. Nous vous accueillons et vous proposons un ensemble de services, notamment petit déjeuner continental de luxe gratuit, eau en bouteille gratuite à l'arrivée, chambres entièrement non fumeur, journaux gratuits et Internet haut débit. Nous offrons un personnel complet composé d'experts de l'hospitalité, totalement dévoués à faire de votre séjour un moment spécial !

Best Western Plus

Oswego Hotel and Conference Center

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Spa
    Spa
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
Basé sur l'avis de 390 voyageurs
Note attribuée
Excellent
211
Très bon
115
Moyen
42
Médiocre
12
Horrible
10
CONSULTEZ LES AVIS POUR
En couple En couple
64
En famille En famille
176
Escapade entre amis Escapade entre amis
33
Professionnel Professionnel
87
Voyage solo Voyage solo
11
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Zonta Seminar Trip"

5
21/10/2018

What a beautiful location and property. I loved how all the rooms had a view of Lake Ontario and had a small balcony. The halls were long but the view made up for that detail. Large room and comfortable bed. Breakfast was good and the staff ws very accommodating

EmilyC5434, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future!

"Disappointing"

3
03/10/2018

Disappointing hotel. Room was ok but down at the end of a long hallway. Breakfast was good. But the hotel was very noisy! Constant sound of doors banging and noise all night long. Way overpriced even with a wedding rate. Won't be back.

EmilyC5434, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Excellent stay for Oswego"

4
03/10/2018

This is my first stay at this property, although I have stayed next door (The Quality Inn) several times. The property itself is situated on the Oswego River, with most rooms having its own balcony (something the adjacent property does not), and you get a great view of the river and surrounding area. The room itself was nice, clean and spacious enough for the two us; as well for the bathroom. The bed was comfortable and the water pressure in the shower was good. The staff were very nice and helpful. They give a complimentary breakfast, which was satisfactory - it did the job. As did the free WiFi. Within the hotel is a restaurant and bar - Alex's On The Water - which has a beautiful outdoor patio bar with fire pit right on the river - and outstanding oasis in Oswego (actually, it did not feel like the Oswego I have come to know, and that's a great thing). Food was okay, but a place to hang out and drink, is as good as it gets, and I have been to a "few" places. Our group had a great time hanging out there. Overall, I would highly recommend this hotel, and look forward to a return trip. You might spend a little more, but you get the value in doing so.

EmilyC5434, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future! :-)

"Awesome stay"

5
25/09/2018

Very nice hotel great location beautiful view....sent my parents there for the night to celebrate there anniversary when the arrived they were upgraded to a suite woohoo best western my parents were thrilled

EmilyC5434, General Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future! :-)

"A Great Hotel"

5
21/09/2018

We had a corner room upstairs and the view was fantastic. Also a suite, so that was really nice. We were absolutely thrilled with this hotel. If we go to Oswego we will definitely stay here. The restaurant was great too. We ate outside and it was really lovely.

EmilyC5434, General Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future! :-)

"Weekend Stay"

4
17/09/2018

This hotel is clean and excellent view of Oswego River and Lake Ontario. The front desk staff is alright, they put a 300 pending charge on my card (I prepaid in full) and I was informed when I was checking out, it was suppose to be around $50 ( which makes more since) but when I asked about it After the first night the staff had no idea why The housekeepers are wonderful, Friendly and helpful The pool and fitness are nice.

EmilyC5434, General Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice place but expensive!"

4
14/09/2018

We enjoyed our stay but it wasn't cheap! We had two rooms for five of us and paid over $1200 for the three nights. I would have expected chocolate on my pillow for that price! The breakfast was nice for a continental style. The beds were comfortable. I slept better there than at other places I've stayed.

EmilyC5434, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"One quick night away..."

5
01/09/2018

My husband and I booked a last minute fishing trip on the lake and ended up staying at the BW. Upon check-in we were upgraded to a larger room which was great! We had a view of the water, more than enough space and were very happy with the cleanliness of the room. Unfortunately, we didn't have time to use any of the amenities but the fitness center and pool looked very inviting. We thought the price was slightly high considering the area but it was also a popular weekend for students returning to college so maybe we just had our timing off. We would stay again if needed!

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future! :-)

"Great place to stay."

5
31/08/2018

Best Western has really stepped it up in the past few years. BW is becoming our preferred choice when it comes to hotels. We will always stay at this Best Western when we are traveling to or through Oswego, NY. Great location and the rooms looking out onto the water are very, very nice..

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future!

"Great place"

5
23/08/2018

My family and I always stay at this location when bringing our daughter back to college. Love the balcony overlooking the water & town. Staff is always friendly and accommodating. Breakfast has a great selection .

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future!

"4.5 stars overall"

4
21/08/2018

This is a little belated since we stayed at the end of July: We stayed during Harborfest for the fireworks (awesome) and the weather was a gorgeous summer weekend. For a hotel in a fairly small town in a more rural area of NYS, this was very nice. The location is very scenic along the river and views of the harbor to Lake Ontario. Easy walking to places around town. The exercise area was great and we enjoyed eating at Alex's with great outdoor seating and water views. Would recommend wine, beer or straight booze since the cocktails were pretty watered down. The exercise room is really nice and big with a lot of options. There was a spider and web on the outside corner of one of our doors (the room door, not sliding door). So a little more vacuuming would be helpful. Found some empty cans inside a stairwell but the hotel was full and think cleaning staff had a very hard time keeping up. It would have been nice to get new shampoo/conditioner each day since the tubes are quite small. Beds were comfortable. During Harborfest, it would be really nice to have maps, brochures, tip sheets for ride prices, fireworks viewing, etc and people who know how to recommend where you're going. We ended up figuring it out since it's not a big area but it would have been helpful and saved a little time.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We take our reviews very seriously and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope to see you again in the near future!

"Nice place"

5
15/08/2018

We came here to visit SUNY Oswego. Hotel very nice , clean . Nice view of canal and Lake Ontario. Good breakfast and has breakfast to go bags . Staff very friendly at check in/ out and breakfast. Comfortable, spacious room.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future!

"Great place to stay on Lake Ontario"

5
13/08/2018

This was our first trip to Lake Ontario and we made an excellent choice for accommodations. My husband and I stayed at the Best Western Plus Oswego in a lake front room. Although the parking lot for the restaurant was below, the view from the balcony of Lake Ontario was beautiful. We enjoyed sitting out on the balcony in the mornings and evenings. It is a very clean hotel and the staff is amazingly attentive to your needs. If you stay here, try Alex's Restaurant. It is a great place to eat. The food is delicious. We dined outside on the water front patio. It was very relaxing and the staff was great. You won't be disappointed.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future!

"Lovely Hotel In A Lovely Town"

5
09/08/2018

We were here for 2 nights. Had a room with a balcony which was wonderful for viewing the sunset. We were upgraded to a suite as we are in their rewards program. This was great as there was more room for us to work (we were on a research trip of the area). It is very convenient to get to the attractions of the Oswego area from the hotel which is on the water. There is a nice restaurant, Alex, with outdoor seating, on the premises as well as the Press Box, a casual restaurant also with outdoor seating right across the street. We hope to return to Oswego again and will certainly try to stay at this hotel, if for no other reason that a chance to watch the sunset from a balcony.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future!

"The remarkable experience due to the nice balcony and the remarkable dining experience at the Alex dining room."

5
07/08/2018

We were very happy with the balcony and the exceptional dining experiences the staff was very considerate and the rooms were very clean. We recommend this place to people from out of town as well as locals

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future!

"Good location, good value, decent room"

4
04/08/2018

We only stayed for one night, but the room was suitable, with 2 queen beds. We took a tour of the hotel, and noticed the amazing fitness and pool area. We did not use the fitness facilities however, due to lack of time at the hotel. We stayed in room 431 - this room had a nice balcony overlooking the river and canal. Lake Ontario is also visible from the balcony. The room was quiet, and we could not hear any noise from the neighbouring rooms. Our hotel stay included a continental breakfast for two, which is was nice. Also, the room had a nice kitchenette (microwave, mini fridge, coffee maker, and mini sink). Staff was courteous, and check in and checkout was fast and efficient. This hotel was a good choice for our one night stay in Oswego.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review. We hope to see you again in the near future!

"Harborfest Rookies are hooked "

5
31/07/2018

The hotel is on the water and close to all activities and trolly service. The hotel and surrounding grounds are secure especially during this annual festival. The staff are professional and courteous. The attached restaurant Alexs looked nice but we were unable to partake, it was very crowded and there was a private party too. We just had a few drinks at the outside bar then went to the fireworks at Britbeck Pk. I recommend this hotel it was very comfortable wait till you see the workout area!!

"Oswego Best Western"

4
27/07/2018

As I reported before: the main issues were the elevator was broken [temporary according to the desk folks] and confusion due to lack of directions to the restaurant. For this question, having to use at least 200 characters makes this a bigger pain than walking to our room!

"Great location, great staff!"

5
22/07/2018

First time to Oswego, we were in for a wedding. The staff was helpful and the room terrific. Comfortable and spacious. Balcony had great view!. Free hot breakfast was delicious. If we ever get back to Oswego we will be staying here!

""Awesome""

5
15/07/2018

The Best Western was awesome!! check in was quick. Our room and the view from our room was "Awesome" we got to overlook the river. We watched boats come and go. The restaurant Alex's was great.We ate outside. There was entertainment across the river so we got to watch it. It was a great band playing. Dont remember their name but we had a fun first night. The hotel pool was good. Hot tub too. The gym was a small but good gym. The continental breakfast was great every morning. Definitely would come back here again. The family enjoyed it immensely!!

"Clean, fresh, good location"

3
29/06/2018

All rooms at the BW here face the river, which is really nice, and they have tiny balconies so there's fresh air and wide view available. (The view is not THAT inspiring, however, and the air is usually damp in Oswego, but that's not the hotel's fault.) The facility seems relatively new and it's kept nicely clean. Staff are bright and friendly. The hotel features a small workout area and a two-lane lap pool. Relatively short walk across the bridge to decent restaurants and what the town offers for shopping. All this would add up to a really good place to stay, but there are clinkers. The price is high. This may be the best hotel in town, but the town is Oswego, after all -- not a destination. The place was barely occupied on both our visits, so clearly they don't want to compete based on price. (We heard that the Quality Inn, directly next door, is owned by the same person, so maybe he's winning the price competition after all....) The free breakfast is not horrid, as many are, but that's the best you can say about it. Other than the coffee, which is good. Scrambled eggs have no texture, bacon and sausage are mostly fat and salt, bread selection is uninspired. Heating / cooling units in the room are too energetic. Whichever mode you choose, you get too much -- had to shut the thing off to sleep, which was not ideal. If you want a standard hotel experience in Oswego, this is probably the best choice. But if you don't need to stay in town, there are hotels on route 31 a few miles south that would be better choices.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Emily Christensen Assistant General Manager Best Western Plus Oswego Hotel and Conference Center

"Could be better. Same management of both riverfront hotels."

3
21/06/2018

This is the most expensive hotel in Oswego. The rate is only marginally lower than hotels in major cities. One would expect everything to be above average, but it is only on par with most mid-range suburban hotels. The employees seem to be generally unhappy with things - many small group meetings where much grumbling could be overheard. I had to request service of my room and only received one replacement of amenities in three days. The addition of the extension to the original building made for a very long and time consuming walk from my room to the front desk, to go to breakfast, to get a trolly, to get ice or just to come and go. If there is an access door at the far end of the hall, the employees didn't share that information. There should be one. When I complained about the distance, no offer was made to change my room. The hotel was not busy, judging by few cars in the lots and no one at breakfast. Front desk advised us at check-in of the breakfast hours for the following morning, but ignored the conversation immediately preceding about our length of stay, leaving us arriving late for breakfast on Monday morning. No signs were posted, and since there was no indication they would change, I never looked in the info book for times. The hostess took pity and dragged out things she'd cleared away. Received a note on Monday night under the door about pesticide spraying "tomorrow", but the date was incorrect. Fortunately, I called down to clarify. The note only mentioned exterior spraying and to move my car, but as we left we passed the man with sprayer entering rooms. Fortunately, my daughter and I were checking out. If I stay in Oswego again, I will explore other hotels, though not the neighboring Quality Inn hotel, since I'm told it is under the same ownership.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for taking the time to review our hotel. We take your comments to heart and we are committed to ensuring that each item will be resolved. We hope that you will give our hotel another try on your next visit to Oswego. Thank you again. Emily Christensen Assistant General Manager & Director of Sales Best Western Plus Oswego Hotel and Conference Center 26 East First Street Oswego, New York 13126 (Phone) 315-342-4040 (Fax) 315-342-5454

"Terrible Customer Service & Management"

1
13/06/2018

The ownership of the Best Western also owns the Quality Inn next door. Which are the two largest hotels within the Oswego area. Management understands the choices are limited and shows that in there customer service, and customer care. When traveling wether for business, or with the family we just want respect, and to be treated fairly. After multiple trips to this property it has become clear management is not concerned with customer satisfaction. I do not traditionally post reviews, but this time felt it important to hopefully alert others so they would not experience the same service I did. There are other choices within the area, my reccomedation is to search out those properties.

Tracey H, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
We believe that you have already commented on this site and that this is a duplicate guest under a new account through Trip Advisor - posted back to back. We feel that we have responded to your comments satisfactorily on your previous post and through numerous other avenues. Since there are no specific issues that you refer to in your comments above, we can come to no other conclusion than this. We are very proud of our property and our top notch customer service as evidenced by our unmatched reputation and many years of exemplary reviews. We support you staying at another location in the future.

"Think twice - Best Western & Quality Inn are owned by same person in Oswego"

1
11/06/2018

Use all efforts to find a different property than the Best Western, or Quality Inn when traveling to Oswego The honesty, customer service, and actions of the staff are not representative of either of the hotel brands

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Dear Richard Y, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for the error and we were happy to extend you a 20% discount. Sincerely, Emily Christensen Assistant General Manager Best Western Plus Oswego Hotel and Conference Center

"Very Satisfied"

5
06/05/2018

Looking for a place to stay in Oswego,NY this is it. Walking distance to food and entertainment. Driving distance to the college. Unbelievable views of the Lighthouse. Staff is very friendly and knowledgeable.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you so much for your review! We hope to see you again in the near future! :-) Emily Christensen AGM

"Repeat visit"

4
04/05/2018

Oswego River and/or Lake Ontario views from every room. Typical Best Western Hotel which means staff was friendly, room was clean and breakfast was better than most. A whole host of newer restaurants along First Street were an unexpected bonus.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your kind review! We hope to see you again in the near future! :-) Emily Christensen Assistant General Manager & Director of Sales

"Great Hotel Great Location"

4
30/04/2018

This is a great place to stay when in Oswego. Best location, Clean comfortable rooms and a wonderful view of the river front. Excellent Restaurant and full service health club on premises. Have stayed many times and will again when traveling to Oswego.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for your review! We hope to see you again in the near future! :-) Emily Christensen AGM

"Nice location"

5
16/04/2018

We stay here every year for work. It's close to everything and has some nice views of the water. Great fitness center and indoor pool. The restaurant has excellent food. Very friendly staff. The rooms have been redone with upgraded room decor with super comfy beds. Bathrooms have beautiful walk in showers. Very nice

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you very much for your review! We hope to see you again very soon! :-) Emily Christensen Assistant General Manager & Director of Sales Best Western Plus Oswego Hotel and Conference Center 26 East First Street Oswego, New York 13126 (Phone) 315-342-4040 (Fax) 315-342-5454

"Overpriced and Overrated"

3
12/04/2018

This is not an awful hotel but the rating is based on a number of factors that are just not right. I have been staying at this hotel several times a year for the past 18 years and it has improved dramatically in that time after the fairly recent refurbishment. 15 years ago the hotel was damp and dirty but now the rooms and bathrooms are nice. But, this hotel charges ridiculously high rates most of the time. The hotel is in Oswego, not Manhattan, but charges rates not dissimilar to what you might pay for a similar type of hotel in Manhattan. Therefore, it should be judged against those rates Firstly, the good. The hotel has a decent gym and a better than OK restaurant, plus the location is very nice. Rooms are quite nice after the refurbishment. Now the bad. The breakfast is absolutely terrible for the rates they charge. Watery oatmeal, raisins that are so old they are completely solid, stale breads and rotting 'fresh' fruits. I don't dare try the meager selection of hot foods. The WiFi is very unreliable that it is a miracle if it works two days in a row which is very inconvenient for the business traveler. Even when it works the bandwidth is feeble. And did I mention the rates. Each time I stay here I wish there is a better option in Oswego. Sadly this is currently the best of the bunch but hopefully one day the promised Hampton Inn will open and provide some proper competition.

Tracey H, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Dear Valued Guest, We certainly will address the breakfast issues that you have commented on. Thank you for being a loyal guest of the Best Western Plus Hotel and Conference Center. We are dedicated to offering you superior guest service in every regard. We look forward to hosting you in the future. Emily Christensen Asst. General Manager

"Great Stay in Oswego"

5
06/04/2018

Honestly, I don't think anything could have made this stay better. I was in Oswego for a memorial service / family reunion, and we had a group rate. Even if we hadn't, though, I think the experience was well worth the cost, and the location is very convenient to everything Oswego has to offer. The entire staff was friendly, helpful and welcoming, from the front desk staff to the breakfast room staff to the housekeeping staff, every single employee I encountered made me feel like a valued guest. The night of the memorial service, my family (about 16 of us) basically took over the breakfast room and ordered in food. We were concerned about leaving a mess so asked the front desk if we could get some cleaning supplies to clean up after ourselves. They insisted we not worry about it, that they would handle the clean up. The rooms were extremely spacious, quiet and immaculately cleaned each day. The bed was very comfortable, and there were plenty of pillows to choose from. The bathroom was spacious and well laid out (note - my room had a large stall shower and no tub - be sure to check if you need a tub in your room). The views were fantastic - my 4th floor room had a balcony overlooking the Oswego River and Lake Ontario - just beautiful. Breakfast was much better than the "continental" breakfast advertised. There were scrambled eggs, sausage, bacon and a waffle maker along with the usual continental breakfast fare. Everything was fresh and plentiful. From check in to check out, this was probably the best experience I've ever had at a Best Western property. Kudos to management and staff for running a fantastic hotel and making their guests feel welcomed and valued.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you very much for your review. I'm very glad to hear you had an excellent stay. We hope to see you again very soon! :-) Emily Christensen Assistant General Manager & Director of Sales Best Western Plus Oswego Hotel and Conference Center 26 East First Street Oswego, New York 13126 (Phone) 315-342-4040 (Fax) 315-342-5454

"Great View"

4
09/03/2018

I traveled in for business and was pleasantly surprised that I had a room with a view. Every day I could walk out on to my balcony and see the river. Hotel was nice and clean. The one part I did not understand was the shower. It had no door on it, so the whole time I was using it, water was splashing on to the floor. Just weird set up.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you very much for your review! We're very glad to hear you enjoyed your stay.Thank you also for your comments about our new European style showers. We hope to host you again in the near future! Emily Christensen Assistant General Manager & Director of Sales Best Western Plus Oswego Hotel and Conference Center 26 East First Street Oswego, New York 13126 (Phone) 315-342-4040 (Fax) 315-342-5454

"I Keep Coming Back"

5
29/01/2018

I keep going to this hotel. I keep having a pleasant stay. This week, Angela and Zack at the front desk and Nick (bartender) and Nick (Manager) at the restaurant welcomed and pampered me. I will keep going there and so should you. It's a great place to stay when visiting or moving your offspring in for the school year. You can relax at the bar/restaurant outdoor fire pit on the waterfront or by the fireplace inside (depending on the season). You can relax in the pool or work out in the gym. Of course, these things are great whether or not you are visiting the college. There are plenty of reasons to visit Oswego and this is the place to stay if you do.

Emily C, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you very much for your review! We hope that you keep coming back! ;-) Emily Christensen Assistant General Manager & Director of Sales Best Western Plus Oswego Hotel and Conference Center 26 East First Street Oswego, New York 13126 (Phone) 315-342-4040 (Fax) 315-342-5454

"Hockey Tournament Weekend"

4
16/01/2018

This hotel is always very nice to stay, this is our 3rd time staying at this hotel for a hockey tourney. The staff are always friendly and the hotel is always clean. The only problem we had this time was the floor of our room was freezing and I had to get some extra blankets to block the patio door as the breeze was coming right in. We had the temp up to 75 to keep warm. Our room was on the first floor. The breakfast was good and there was plenty to eat. The guys who plow the parking lots do a great job.

McKenzie P, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for the review. I am glad you enjoyed your stay and that you have been to our property before. I do want to apologized about the draft from the door making the room and floor very cold. That is not the norm for our property. We hope you will stay with us again so we can make it up to you! I am glad to hear our staff was friendly and we were able to assist you with the snow removal! Thank you so much! McKenzie Pace Assistant General Manager

"Hockey tournament stay"

5
15/01/2018

Great hotel!! Super friendly staff, clean spacious rooms at a very reasonable price. Our hockey team travels every year for away tournaments and this hotel has been the most accommodating and welcoming by far. I highly recommend that if you have a sports team looking for a hotel in that area you should stay there.

McKenzie P, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you so much for the wonderful review! We are glad you enjoyed your stay with us! It was wonderful having all the hockey teams with us over the weekend! We hope you stay with us again next year! Thank you, McKenzie Pace Assistant General Manager

"NYE package"

3
02/01/2018

A great idea. Need more bar staff, and the restaurant needs to QA it's food before setting it out on the buffet. (Shrimp scampi was not a servable dish in my opinion) We also weren't able to sit with our group for dinner. We were at the table next to there's, but for the price, I wasn't happy that we had to eat with strangers. I do know that this was unavoidable, but this is my review.

"Walk in booking"

5
30/12/2017

So we were originally booked at the Home2 by Hilton in Oswego, but after being evacuated do to busted water pipes and the lobby ceiling coming down we showed up at the Best Western at Midnight! We explained our situation and that our some of our wrestling team was there and they immediately found us a room and gave us the team rate! We were in our room and our wrestlers were back to sleep by 12:30! The room and bathroom were nicely done but are your basic hotel room layout. The bathroom is a bit of a tight squeeze by the door, sink, toilet area! The shower was great though with lots of room to move around. We also had a great view. A little disappointed the gym wasn't 24hrs to accommodate the wrestlers who needed to get cardio in, but it isn't a deal breaker for us!! The restaurant had decent food, but it comes with the hotel price tag! Should we return to the Oswego area again we would consider the Best Western as an option!

"WOW!!"

5
21/11/2017

Great hotel, excellent service, beautiful modern room! Very nice breakfast!! A little pricey, but you get what you pay for and this hotel is gorgeous!!! We will definitely stary here again on our next trip to the area!

Jennifer D, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you so much for the great review! We look forward to having you stay with us again! Thank you, McKenzie Pace Assistant General Manager

"Good, Comfortable Hotel"

4
20/11/2017

If your looking for a good comfortable hotel in the Oswego area the Best Western Plus is a great place to consider. The rooms are comfortable, the staff is very professional and I will be staying there again in the future.

Jennifer D, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for the review! We appreciate your feedback. We are glad you enjoyed your stay! We look forward to you staying with us again! Thank you, McKenzie Pace Assistant General Manager

"Captn Quarters - Oswego"

5
19/11/2017

Great place to stay. Clean rooms, nice view, great location. Hotel has a restaurant/bar attached to it as well as a nice fitness center. Good area to walk around and is close to downtown. Most rooms have a view with balcony and the majority of the rooms have been remodeled.

Jennifer D, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you so much for the great review! We are glad you enjoyed your stay! Looking forward to having you stay with us again! Thank you, McKenzie Pace Assistant General Manager

"INSULIN"

3
17/11/2017

I stayed her only one night and when I left I went to another hotel and when I got to the other hotel I realized that I left my cooler with three ice packs and MY insulin in it. I called the hotel that evening and I spoke to a customer service rep and she told me that the hotel did in fact have the cooler and would send it to me overnight that was a week ago and I called back last night and asked what happen I was told it wasn't there so it must have been shipped to me. I still have not received it and will now have to throw out the insulin!!

Jennifer D, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Dear Mr. Lancet, Thank you for taking the time to write your review. We sincerely apologize for our oversight on this issue. Thank you again or reaching out as well as taking the time to speak to me this morning. I look forward to hearing from you soon! Thank you, McKenzie Pace Assistant General Manager

"Great Visit"

5
06/11/2017

Very nice room! Very clean hotel, Had a banquet at the conference center and food was much better this year then last year. Good job all around ! They always seem to put money back into this hotel and it shows on how it looks!

Jennifer D, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for this great review! We are so happy you enjoyed your stay and look forward to seeing you again! McKenzie Pace Assistant General Manager

"Overall Great hotel experience"

5
03/11/2017

Overall great hotel in an excellent location. The room was a good size with a comfortable bed. Many locations to eat in area. The gym facilities are also very good in the hotel. The motel restaurant t has a great outdoor area along the Oswego River

"Family Weekend at SUNY Oswego"

4
23/10/2017

Great location with a great bar and restaurant overlooking the water. Good breakfast and nice fitness facilities. The staff is very friendly and helpful. Only negative would be that it is a bit pricey but would definitely recommend this hotel!

"Good choice for Oswego"

4
16/10/2017

I found this hotel to be clean and in good condition, with a decent buffet breakfast selection for this type of hotel. The wifi was unreliable in the evenings, but ok in the morning. The staff were friendly and helpful. You can walk to the Fort Ontario historic site from the hotel, and the harbour location is nice. Oswego itself is no great shakes, however. I paid a discounted conference rate, but the hotel's normal rates seemed high.

"Nice, clean hotel with great views"

5
10/10/2017

Hotel is very nice. It is located on the river. Each room has a small balcony that you sit on and enjoy the view. Room was very clean, large and modern. Breakfast was included and had a decent variety of both hot and cold items.

"Perfect"

5
10/10/2017

This hotel was perfect. Great staff. Great rooms. Great view. Great area. Great breakfast. Great rooms. Everything was very clean. Friendly service. Great pool. Great hot tub. Great everything. Nothing but good things to say about this hotel.

"Oswego, NY Visit"

5
08/10/2017

We stopped in Oswego as a halfway point (sort of) on a trip to Niagara Falls. The BW Hotel in Oswego was a great location for us. Our room was on the far end of the hotel nearest the lake and we had a nice view of Lake Ontario, the Oswego River and Fort Ontario. The room was very nice and had an updated large modern shower. There was a nice pool but we didn't have time to use it. There is a restaurant on site which we did not have a chance to visit and a sports bar across the street. We did have the morning breakfast which was good and had a lot of choices. We enjoyed our stay and would choose this location again.

"Great conference facility"

5
14/09/2017

My agency just hosted our annual conference for the fourth time in a row at the Lake Ontario Conference Center/Best Western plus in Oswego. The meeting room facilities are top notch, fully equipped with state of the art tech, and the staff bends over backwards to be helpful and ensure a successful event. The location is a delight, with wonderful views of the harbor and the lake, and significant historic sites are located nearby, within an easy walk. The conference center features a wonderful restaurant on the lower level with a bar and firepit on the water's edge.The conference level also has a bar area that opens to the function rooms and has a great balcony overlooking the water.

"Just OK"

3
11/09/2017

Our room was very large and comfortable. However, we were within feet of the front door and lobby. Terrible noise throughout the night. Slamming doors and yelling in the halls. I understand that wedding parties tend to get out of hand, but hotel management should police its premises. Other guests deserve respect as well. Nice location but overall disappointing.

"Very pleasant"

5
05/09/2017

Nice enough select service hotel. Staff friendly. Good bed. Thermostat was easy to use which can be a rarity these days. I enjoyed the view of the water, I'm not sure if all of the rooms have it, but get one if you can.

"No complaints here..."

4
05/09/2017

I stayed 2 nights for my niece's wedding. We were all on the same floor. There was plenty of space for us in the dining area for breakfast, which was included and very good. The hotel was quiet so we slept well!

"Oswego"

4
01/09/2017

Our son attends SUNY Oswego so we stay twice a year. In August and October. Usually can't get s room in May. This year booked our May reservation in August. Nice hotel but have 2 night minimum for parents weekend in October and in May during graduation time and pickup time. Hotel also raises the price substantially during these times. Have redone breakfast area and bathrooms, clean and comfortable. No complimentary water this August, probably an oversight. Free breakfast is not bad.

, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for taking the time to write a review. We appreciate the great feedback, it only helps us improve and that is what we are always striving for! I want to apologize for the complimentary water not being out, I can assure you it will be on your next visit. We are looking forward to your stay in October! Thank you again, Jennifer DeMassi Assistant General Manager

"College bound"

5
28/08/2017

Family friendly atmosphere. Plenty of amenities in surrounding area. Availability to walk, bike or drive to local destinations. Excellent, professional staff, friendly and courteous. Beautiful riverside views and short drive to Lake Ontario and SUNY Oswego.

"Excellent and comfortable."

5
28/08/2017

The rooms were clean and comfortable, the staff knowledgeable and helpful. The location is excellent for any family with a child attending Oswego State. walking distances to shopping and restaurants and bars.

"Unscheduled stop in Oswego"

5
28/08/2017

Due to inclement weather, we stopped in Oswego NY Best Western and it was well worth the stop for some rest and to dry out. The room was great and the hot tube and pool were just what was needed. Hit the road the next day well rested.

"Loved our stay!"

5
26/08/2017

Wonderful experience at this property. Everything about our stay was wonderful. Front desk was friendly and we had no problems at check-in. Room was clean, spacious, and we had a balcony with a beautiful view. We enjoyed sitting on our balcony listening to some entertainment (female singer) that must have been playing at the bar down by the water. It was a very nice relaxing way to spend our night after a day of driving!! Would totally recommend this place to anyone staying in the area. We have no complaints, only wish we would have had a little more time to fully enjoy everything the property had to offer!

"great hotel"

5
15/08/2017

staff was friendly, beds were very comfortable, shower had good water pressure, hotel and room was very clean, breakfast was early and had a nice selection, view from the room was just what I was looking for

"Best hotel in town"

5
14/08/2017

Stayed here for one night on 6th of July as we were visiting family not seen in 32 years. Great beds and a good sleep. The fitness and pool area is one of the best I have ever seen for a hotel which was a great bonus. Our room overlooked the river which was nice. Check-in and check-out out was easy and quick. We didn't have breakfast here as we went out with family. Oswego is very small so location doesn't really matter. If we ever visit again (we live in New Zealand) then would definitely stay again.

"Kira at the check-in counter is a gem!"

5
01/08/2017

We showed up too early to check-in right away, but while we waited, we struck up a lively conversation with Kira behind the counter. What a lively, friendly conversationalist! The 15 minutes we spent talking with her made up one of the highlights of our trip. The hotel is very nice - great location on the river near the mouth at Lake Ontario. Rooms clean and comfortable. Only complaint - why TV in the breakfast area was only turned on to Fox News each morning. Sad.

"Best Westen Plus lives up to their name"

5
31/07/2017

Everything about my stay excelent. Room was exceptional, staff was more then exceptional, restaurant location was the best part of my experience and food was very good. The breakfast was very good and the view from the breakfast area was exceptionaly pleasent.

"Nice hotel, clean and courteous employees"

4
26/07/2017

Probably one of the nicer hotels in Oswego. Very clean, updated bathrooms. Every room has a balcony and a view of the river. My only complaint was wet blowing air conditioning and a very unhappy and unfriendly breakfast server, but the hotel manager remedied the situation by taking care of us herself. Restaurant is too expensive and their employees need more training on service. If we go to Oswego again, I would stay there.

"Best we've found in Oswego"

5
26/07/2017

For the past 20 years we have occasionally traveled to Oswego, NY for vacation. The Best Western is the best hotel we have found in the area. Modern, clean and bright with a great indoor pool, hot tub, sauna area. It is centrally located and has a nice view of the water. Great selection at the complementary breakfast too. All around an excellent hotel.

"One of the best stays"

5
24/07/2017

The hotel room was very clean. The bed was so comfortable. The employees were a pleasure and so friendly. I would recommend this hotel. This is out second time staying here for our anniversary. Would definitely do it again.

"Family Salmon Trip"

3
18/07/2017

Well to say the least I am very disappointed with the two rooms we rented for this fishing trip. Having planned this trip for at least six months we decided on this hotel due to the proximate location to the harbor. Well the staff was very professional, but the rooms smell of cigarette smoke...even though a staff member was sent to our rooms with a can of Lysol spray. Very disappointed

"Clean hotel. Good location. Pool closes too early."

4
18/07/2017

Clean hotel. Good location, provides a few restaurant opportunities in walking distance. The pool / hot tub / steam room close too early, so check these hours before you book! If you have plans during the day and then go out to dinner, it's likely you will never be able to use the amenities.

"Oswego's Best"

5
18/07/2017

Great location. Great people. I have stayed at hotels all over the world and for the price I have not stayed in any better place. Before coming here I had stayed at a hotel in Canada and the experience cannot compare to that of the Best Western in Oswego.

"Wedding stay"

5
14/07/2017

Came for a wedding in Mexico, NY and chose to stay be BW due to one member in our 4 was in a wheelchair. Accessibility was excellent. The view from our balcony was charming. Would stay there again. Thanks a bunch!

"You can't do better!"

5
10/07/2017

the Best Western Plus Oswego Hotel is simply the best hotel you can get in this area...period! The staff are friendly and helpful, the place is clean and well kept, the view is beautiful and relaxing. Now add to this it's location and the fact you have access to a gym, Jacuzzi, sauna and swimming pool and I don't see where you can go wrong or have a negative experience. I go there every Summer, and have done so for the past 25 years. There's a reason for this, it's that good and relaxing.

"Alex on the Water Restaurant"

2
10/07/2017

Very good restaurant with outstanding service. Nick the manager is awesome at what he does. Outside bar and patio is outstanding and well are the bartenders. Never have to wait for a drink. Great drinks and good prices. Their live music is worth the trip. Great view of the Oswego river and the lake. Plenty of outside seating. Very clean area. Very Helpful wait staff.

Tracey H, General Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you for the fabulous review of our restaurant! We appreciate your comments and will make sure that the restaurant staff sees them. We look forward to your next visit. Thank you again!

"Great location, but..."

3
09/07/2017

Just came back from spending 3 nights here. Loved the location - we were in Oswego to take our son to orientation at SUNY-Oswego. Based on reviews and pictures,it appeared all rooms had great river views. We had a room with the worst view which was a little disappointing. Especially since I had made the reservation many months ago. On check in, our room's mini fridge had complimentary water bottles which was a nice feature. We took them with us the first day and housekeeping never replaced them. Not a big deal but seemed chintzy. I requested a wake up call for 6:30 AM the day of the orientation. It never came. When I went to the front desk to report it, I was met with indifference and a very robotic apology. We had the complimentary breakfast which was not good. The waffle batter was sour. I mentioned this to a lovely woman working at the breakfast and she replied that she shouldn't have trusted the person who made the batter the night before and she should have made it herself. She did dump it and remade it, but kind of a weird comment. Maps of the area weren't readily available when requested. Eventually, one was found. We will be returning to Oswego and based on location, I decided to rebook here. I've been to other Best Westerns with no issues and figured this was just an anomaly. Checked out yesterday and during checkout I made 2 room reservations for an upcoming date for us and additional family. Asked for the rooms to be near each other and the front desk staff indicated that she would put a note in the system with this request. She indicated she would email me a confirmation. I didn't open up the email until this morning and discovered that the reservation was made for only one room. I called the hotel right away to double check that I was reading the confirmation properly and was told that there was only one room reserved. The 2nd had never been booked. Luckily, there was another room available, but really... What happened??? Get it together, Best Western.

"Great location, but..."

3
09/07/2017

Needed to bring son to college orientation and made our 3 night reservation several months in advance. Very disappointed on check in to have a room with a terrible view (all reviews/website tout beautiful river views.) Needed a wake up call to get son to his program by 8 AM so called the night before to arrange a 6:30 call. It never came. When I mentioned this to front desk staff, she apologized but acted indifferent. Complimentary breakfast was not good - the waffle batter was sour and when pointed out to staff (who was lovely) was told that she shouldn't have trusted the evening person to make fresh batter. Kind of strange. The AC was hard to regulate. Either freezing or we were sweating. On check in, the mini fridge in our room had free bottles of water. We took them with us our first day, and they were never replaced. I loved the location. We walked all over Oswego, close to restaurants and 'downtown.' We are staying here again when so starts college - willing to give it another try.

"Never needed a thing here"

5
04/07/2017

Best location and hotel in Oswego, hands down Friendly, helpful and attentive. Easy check-in/check-out with late check out option. Internet even worked outside, near the property, to enjoy the views of the river and lake while using it. Found all the staff to be well trained and very courteous. There were two large events this weekend and as a non participating guest, felt attended to. Would highly recommend staying here if in the Oswego area.

"lovely area"

5
03/07/2017

Fine Hotel with a wonderful view and conference rooms. Very convenient to take a walk, get on the highway, or go to Fort Ontario.Has a wonderful, caring manager and all the amenities that you need. Oswego has quite a history behind it and you can see all of them nearby to the hotel.

"Fabulous service"

5
03/07/2017

This establishment went above and beyond my expectations, Super clean, super helpful and friendly staff, made sure every seminar ran smoothly, I was very impressed, thank you for an enjoyable week even attending business meetings.

"Graduation"

5
30/06/2017

We had a great time. Room was perfect. Beautiful view. Staff went above and beyond. Breakfast was great. Especially the waffles that you make fresh. We were upgraded to a suite with a balcony. We would definitely recommend...

"Super breakfast, rooms and staff."

5
29/06/2017

The hotel is right on the water. You can watch the boats go by. The rooms have balconies that have chairs so you can sit outside an enjoy watching everything happening on the water. There are a lot of restaurants near the hotel.

"Does not get any better"

5
27/06/2017

Everything about this hotel gets five stars, from the staff to the hotel, the rooms, the breakfast, Alex's on the Water Restaurant everything is perfect. I have stayed here many times and the service is always top rate, friendly staff, clean rooms, well appointed, and the view of the river and lake is like no other. I highly recommend this hotel.

"Mixed results"

3
22/06/2017

Front desk and manager very good. Website needs improvement. Maid service needs improvement. Location is very good. Breakfast was very good (although the milk should be located next to the coffee, not on the other side of the room).

"Beautiful River View"

4
16/06/2017

All huestbroom have a view of the Oswego River which is peaceful and interesting. The hotel restaurant/bar has an open air section decorated with little white lights and a high top table fire pit which lends itself well to group gatherings. The complimentary breakfast is extensive and continually replenished. The staff is caring and helpful.

"Still an excellent hotel"

5
12/06/2017

This hotel is a great place to stay. You are in the center of the action. The breakfast is amazing and they kept it open to 11am, for one hour later than normal. The staff was great. The rooms are decent size but they are dated, as most hotels at this price range are. The views are excellent. I have stayed here before and it never disappoints.

"Best Place to stay in Oswego NY"

5
30/05/2017

Great hotel. A little pricey but it's worth it. All of the rooms face the waterfront. Fabulous restaurant attached to the hotel...Alex's has the best patio. Being on the waterfront and within walking distance to downtown shops is lovely. Great for families...there's something for everyone.

"Best hotel in Oswego"

4
19/05/2017

You can't beat the location. Plenty of dining options within walking distance. Nice view of the river. We stayed during graduation weekend and although busy, the hotel handled the extra crowds very well. I would recommend this hotel.

"On the river, nice business stay"

4
17/05/2017

Stayed 2 nights for business trip. Spacious room, updated tile shower, fridge, microwave. I could hear talking in next door room. Haven't heard that in a while. Room also clean. Nice bar, friendly bartender Amber. Large fitness center. Good breakfast. Good place for business stay in Oswego.

"Great place to stay!!"

5
15/05/2017

Stayed here numerous times over the past few years. Great place for SUNY Oswego families to stay. Clean rooms, friendly staff and great breakfast included. Great pool, jacuzzi and fitness center available too.

"Great location and service"

5
13/05/2017

Nice large rooms with good views of the river. Great location on the river, easy access to other parts of the town. Nice restaurant attached that opens their glass doors to allow boats coming up the river to dock and get food and drinks Would recommend this hotel to others

"Great place for a conference."

5
12/05/2017

The place was wonderful. The food was great for both dinner and the whole conference.. The rooms were clean and large. All the staff were very helpful. Thanks for the great stay. Location right on the river is a plus. Next to a walking path. Weather was beautiful. The pool and work out room is one of the best I have seen and used. Would recommend this hotel to family.

"Really Great Hotel"

5
28/04/2017

Really great hotel with a beautiful view of the canal going into Ontario Lake. You can see this view from your room or at the lovely restaurant they have on the premises called Alex on the Water. Also has a nice town with lots of things to do around the area, especially fishing. Would definitely recommend this hotel as well as the restaurant.

"Best Western Captain's Quarters"

4
24/04/2017

great location and staff was excellent. staff was courteous and very helpful with various questions we had. very nice view of rever. purpose of trip was to visit suny oswego. convenient and quiet location.. breakfast was included in price and it was good would definitely stay here again when visiting oswego

"Great for business"

5
06/04/2017

Great for business trips. It is a bit pricey. Awesome views over the Oswego river. The hotel has a great gymnasium, swimming pool, hot tub, steam room and dry sauna. Cannot beat that these days. Restuant is very good as well. They are flexible because I was on night shift and they were till able to get daily maid service.

, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you so much for the great review! We take pride in ensuring each and every one of our guests experience a great visit with us. We hope you return again soon! Thank you, Jennifer DeMassi Assistant General Manager

"Best hotel stay"

5
27/03/2017

I was really impressed with how clean the entire hotel was. The room was very nice and comfortable with super fluffy pillows. Most of the rooms have a river view with a balcony. The attached restaurant, Alex's was awesome with a nice river view. In the summer I bet the outdoor seating and patio is gorgeous. I had 2 meals there and they both passed my expectation. I can't say enough good things about my stay.

, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you so much for taking the time to write such a wonderful review. We are so glad you had such a great overall experience and even got the chance to enjoy our delicious restaurant Alex's on the Water! We hope you return again soon! Thank you again, Jennifer DeMassi Assistant General Manager

"Great Place to Stay"

5
24/03/2017

First time I have stayed at this Hotel. The restaurant was excellent. They also have a complementary breakfast, which was perfect in the morning. I used the Wi-Fi in the evenings for business and the speed was very good. The bed is very comfortable and the rooms are kept very clean. I would highly recommend this hotel.

"Great Hotel in Oswego area"

5
01/03/2017

Wonderful hotel. Great staff very welcoming and helpful. Very large comfortable rooms with balcony overlooking the river. Fabulous health center with free weights, lap pool, and hot tub. Very nice restaurant on premises as well. Sports bar across street too Clearly the go to Hotel in this area

, Manager at Best Western Plus Oswego Hotel And Conference Center, responded to this review
Thank you so much for the lovely review! I am so glad you were able to enjoy our fitness center and restaurant. I will pass on your great comments to our staff who I know will appreciate them as well! Thank you again, Jennifer DeMassi Assistant General Manager

"Comfortable setting on the water"

5
11/02/2017

Was up here working an outage for Fitzpatrick. I was on night shift. The hotel staff was fantastic. They put me in a room out of the way and cleaned while I was working. The breakfast is bountiful and they usually have some left after 9 for those mornings I worked over. It looked as if the rooms had recently been remodeled.

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you for trusting in us to be your home away from home during the Fitzpatrick outage! We are very happy that your stay was enjoyable and comfortable. We look forward to hosting you again in the future. Jennifer DeMassi Assistant General Manager

"Nightmare!"

2
25/11/2016

Was charged full amount of $185 after having no heat or electricity in room, moved to new room at 11:30 p.m. only to have either freezing cold or sweating heat all night. Came for funeral of close relative and this made everything even more painful. Elderly aunt had to move twice in the night. Tried to talk to check out staff, could not have cared less. Paid full rate. Will never recommend this hotel. I would like my money back!!!

"Great Place To Stay"

5
24/11/2016

Great place to stay. A little pricey, but you get what you pay for. Nice room, great breakfast, friendly staff. Have stayed here before, always a great experience. Would recommend this hotel to anyone staying in the upstate New York area.

"A great weekend getaway"

5
01/11/2016

We decided to stay here while visiting the area overnight. The hotel is either newly built or recently renovated. The room was amazing - clean and bright, the bathroom was contemporary, with a working exhaust fan and heat lamp - good water pressure in the shower. Complimentary water bottles in the fridge; buffet breakfast which was delicious - hot and plentiful. Friendly staff; plenty of parking. Will visit again.

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
On behalf of the entire Best Western Plus Oswego staff I thank you for your kind comments. We are so glad you got the chance to enjoy our newly renovated hotel. We hope you visit us again soon! Thank you again! Jennifer DeMassi Assistant General Manager

"Wonderful place to stay"

5
29/10/2016

This is a high quality hotel which never disappoints. Great, friendly staff. clean & comfortable rooms. Breakfast buffet has hot and tasty food choices. Beautiful view of the canal and Lake Erie. Will definitely return.

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you so much for the 5-star review! Speaking on behalf of the Best Western Plus Oswego staff we appreciate the wonderful comments. Please come back and visit us again soon! Jennifer DeMassi Assistant General Manager

"Can't wait"

5
21/10/2016

Can't wait to visit this hotel again when I have more time to explore. I had a wonderful view of Lake Ontario. So easy to find the hotel. Great parking. People at the desk were very friendly. VERY quiet.

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you so much for the great review! Hopefully during your next visit you will be able to explore Oswego's wonderful locations such as Fort Ontario, Brietbeck Park, and our delicious on-site restaurant Alex's on the Water! Thank you again! Jennifer DeMassi Assistant General Manager

"Very Nice Hotel"

4
12/10/2016

My family and I were visiting a college near by and only staying for one night. Very nice place to stay, close to the school. Nice river view from our room, very quiet. clean, pretty room. The bed had a dip in the middle but the rest of the room was very nice. The breakfast was good with a good variety of food. Staff was very nice.

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you for the great review! We are glad you enjoyed your room and the wonderful view. We hope to see you back again soon. Jennifer DeMassi Assistant General Manager

"Wedding"

5
30/09/2016

We were there for a wedding. What an amazing hotel. The rooms were really clean and the staff was wonderful. Everyone was helpful. The breakfast was really good. Would definitely stay there again. Our room had a view of Lake Ontario and Oswego Harbor. At night we strolled along the lake. The restaurant Alex's on The Water was really nice with an outdoor bar. We strolled through the town and everything is within walking distance. Would definitely recommend it.

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Speaking on behalf of the entire Best Western Plus Oswego staff we thank you for your kind words! We are so glad you enjoyed your stay. Please visit us again soon! Thank you again, Jennifer DeMassi Assistant General Manager

"Good place to stay"

4
16/09/2016

Best western Captains quarters is convenient for SUNY Oswego families . It is clean and close to the school. The breakfast was decent . The staff was nice . There were some ants in our room but the rest of the room was clean .

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you so much for the review, we always love to hear the great feedback! We have addressed your issue and we appreciate you bringing it to our attention. We look forward to hosting you again on your next visit to Oswego. Thank you again, Jennifer DeMassi Assistant General Manager

"Best Western for Wedding"

5
15/09/2016

This hotel is beautiful! The staff (particularly Kyler) was friendly, helpful, and courteous. We were there for a wedding and the staff did a great job with the reception. The food was delicious and presentation wonderful. I would recommend this hotel to everyone - the views of the lake are awesome!

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you for the great review! We are so glad you had such a wonderful time. We hope you visit us again soon! Jennifer DeMassi Assistant General Manager

"Race weekend"

5
11/09/2016

We stayed here September 3rd for the races. It is beautiful hotel. Pool was very clean and warm. Hot tub and sauna were amazing. We never made it to the restaurant but seen lots of people entering. Our room was spotless with a beautiful river view. We will be staying here again next year

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you so much for taking the time to write such a wonderful review, we are so glad you had such an enjoyable stay! Hopefully next time you will get the chance to dine at our delicious restaurant Alex's on the Water! We look forward to your stay next year! Thank you again, Jennifer DeMassi Assistant General Manager

"OSWEGO, NY? REALLY? GET REAL!"

1
05/09/2016

Okay, this place is charging consumers $200/night to stay on what they call 'waterfront Captain's Quarters.' This place is a joke. First of all, you have a view of a huge ship dumping salt from a giant crane onto a 50' mountain of salt on the banks of this waterfront. Then you have the radioactive city of Oswego and its views of a nuclear plant. With the money being charged with 2 and 3 weddings a day at your neighboring restaurant Alexandria's, you should be ashamed of yourselves. Hey Best Western, get real! $69/night is what consumers should be paying for your accommodations.

Tracey H, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
We find your comments to be a misguided. We are located many miles from the power plants and they are not in the line of vision from our hotel guest rooms. Our rooms have fantastic views of beautiful Lake Ontario, the Oswego Lighthouse, and the Oswego River. Our guests rave about our superb location and amazing views and our complimentary hot breakfast buffet is 2nd to none in the industry! Our hotel features a full service, state of the art health club, indoor pool, jacuzzi, steam room, and sauna. We are home to Alex's on the Water - located on the Oswego River and offering outdoor and indoor dining and a brand new marina with WIFI, cable, water, and power — dockside dining at its best! The City of Oswego is rich in history, tourist attractions, and academia to include SUNY Oswego, Historic Fort Ontario, the H. Lee White Maritime Museum, the Save Haven Museum, the famous Oswego Speedway, and world class fishing, to name a few. Again - we feel your view of our hotel and our community are misguided - I am sure there are other accommodations in the area that would better suit your budget.

"Outstanding view"

4
05/09/2016

It was a beautiful view, Very calming to sit outside in the morning. The accomodations were spacious. The Breakfast Buffet has a lot to offer. It was also within walking distance to many downtown eateries

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
We are so glad you enjoyed our newly renovated breakfast area and the beautiful view. Thank you for the great review! We hope you come back and visit us soon! Jennifer DeMassi Assistant General Manager

"Beautiful view!"

5
04/09/2016

On a prospective college visit to SUNY Oswego with my daughter I booked this hotel online because it was a Best Western. I have stayed at many & have had great experiences and the costs are manageable. It was wonderful. Arrived about 8:30 pm and we welcomed warmly. The young man at the desk was very helpful. My daughter enjoyed swimming in the pool before dinner. We ate at the onsite restaurant. We were seated about a 1/2 hour before closing but were not rushed. We were given plenty of time to look at menu and relax. My daughter forgot a brush and asked the front desk about a place to get one (it was about 10:30 pm). He told us how to get to a nearby Walmart that was open 24 hours. When we returned from the store I asked about a late check out, since our college tour wasn't until 1:00, and was told no problem. We checked out at 12:30. The hotel is located right near Lake Ontario, at Oswego harbor. What a gorgeous view from our balcony!

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. It's a delight to know that you thoroughly enjoyed your water view and took advantage of our pool. Please come back and visit us again soon! Thank you, Jennifer DeMassi Assistant General Manager

"VERY NICE PLACE TO STAY"

5
01/09/2016

We enjoy staying at this hotel when we visit our son and his family in a nearby town. Most of the rooms have a balcony and we enjoy watching the boats go by . In the summer they have free concerts across the river and this year we sat on our balcony and listened to the music. The Dragon Boat Festival was the weekend we were there and how fun it was to watch the fireworks from our room. The hotel is within walking distance of downtown and there are several restaurants close by.

, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you for such an incredibly nice review! Everyone at the Best Western Plus takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes the time to leave a friendly review. We hope to see you again soon! Jennifer DeMassi Assistant General Manager

"Beautiful View"

5
31/08/2016

I really enjoyed being on the river. The room was very spacious and comfy. The cleanliness was excellent. If going to spend a night away in Oswego I would recommend staying here. Was an added touch having bar/restaurant within the premises.

"Great hotel"

4
27/08/2016

One of the best hotels I've stayed for business travel. The room was nice and there is the best workout center on the first floor. The location is convenient to several restaurants in walking distance. The view of the river was nice.

"A VERY Nice Stay for a VERY Nice Price!"

5
25/08/2016

My family of four (spouse, 7 & 4 year old children), stayed over two nights recently (22 Aug - 24 Aug 2016). As a general rule, I don't hold high expectations for a Best Western; I regard them as a reliably clean economical road hotel. This particular Best Western however, is a notable exception. Here is a quick list of things to love about this property: 1. Location - if you are visiting Oswego to go fishing, you will NOT DO BETTER THAN THIS. Its right on the water! 2. Dining - Alex's is right in the hotel and the food and the view are great - We recommend the Chocolate Torte, its to die for. If Alex's isn't to your taste, there are several other highly recommended restaurants within easy walking distance, no driving necessary. 3. Rooms - good prices, nicely appointed, but not over the top; two queens, microwave, frig, coffee maker extra sink - perfect for a visiting family of four. Lovely, tasteful room details 4. POOL - We've been in a fair number of hotel pools; this was easily the best as the water temps for both the big pool and the water jet pool were adjusted to be compatible (ie; one doesn't give you hypothermia while the other gives you 2nd degree burns) great attention to water temp. Also features Shower, Sauna, Hot Room and easily access from the Gym. +++ The Pool Towels are actually regular towel sized - not the glorified hand towels most places give you. 5. Large, well equipped Gym. 6. The Continental Breakfast - Probably one of the biggest Complimentary Continental I've ever seen. Good food; very friendly and approachable wait staff. 7. Last but definitely not least. Staff and Personnel. Probably the most over looked and under appreciated of a hotel's critical elements in my opinion. The staff was always easily located, highly approachable, very friendly and professional; never loud, rude or disinterested.The room cleaning staff at this Best Western was quiet and very discerning; they never interrupted, they never imposed. They did a fantastic job of restoring order in the most unobtrusive manner possible. The attention paid to room 446 while we stayed there was impeccable. While the property and its amenities were wonderful, it is actually the staff that makes the stay so comfortable. If you are going to Oswego, I highly recommend that you give Best Western Plus Hotel and Conference Center a try!

"Excellent Hotel"

5
22/08/2016

This is a great place to stay in Oswego, NY. Great restaurant and great view of the lake and canal. The accommodates we top notch to any other hotel in this area. The rooms are clean and the staff is very friendly.

"Perfect Venue for Our Daughter's Wedding!"

5
19/08/2016

Alexandria's on the Water at the Best Western Captain's Quarters was the PERFECT venue for our daughter and son-in-law's wedding. The staff from coordinator to bartenders to wait staff were amazing! There wasn't a detail overlooked or a problem unsolved. Even a last minute severe weather event didn't stop this professional team. Beautiful, delicious, attentive, and perfect... it could not have been better! Thank you all for making this day everything our family could have hoped for!

"THIS IS NOT A ROUTINE HOTEL - IT IS EXCEPTIONAL"

5
12/08/2016

The best hotel I have stayed at in the past five years. The Staff were by far the most energetic, helpful and focused, ever. The self serve breakfast was of exceptional quality. The central location in Oswego was perfect for my needs while providing a great view of the harbor

"Great Value"

5
12/08/2016

Great Value for the Money...Excellent Breakfast. Staff was friendly...check in was a breeze. The River view excellent...plenty of parking. Love the adjacent Alexanders Restaurant/Bar. Extremely Convenient location.

"Great views from rooms, restaurant and bar - right on the water."

4
05/08/2016

One of the top four hotels in Oswego, that we stayed in during HarborFest and Speedway. All include a free breakfast and each has its pros and cons. The downtown Best Western overlooks the Oswego river, and has an inside pool and fitness center. Plenty of free parking, with a good, but expensive restaurant. Restaurant overlooks the water and has a bar with inside and outside seating, so particularly great on good summer days. Nice rooms but not readily available electrical sockets for electronics. Many of the rooms on the river side have balconies; these rooms have the best views. Hot and cold free breakfast. Most expensive of the Oswego hotels.

"Was pleasantly surprised!"

4
05/08/2016

We were in town for one night and found this hotel near the college we were visiting. I was pleasantly surprised. Was very clean and the staff were friendly and helpful. The kids loved the pool and the balcony overlooking the water. We did not eat at the restaurant located in the hotel but looked great and was packed with a lively nighttime crowd.

"Not too shabby"

4
02/08/2016

Nice people, clean room w/ view of water, better than average gym, and a Jacuzzi. Don't know if the location necessitates $160/night. I was surprised the attached restaurant did not serve cappuccinos, but there are places around for that sort of thing.

"Great location, updated and clean!"

4
31/07/2016

We stayed for one night for a wedding and the hotel was a wonderful surprise as we tend to stay at only Marriott properties. The front desk staff was friendly and helpful. We had a room with a balcony overlooking the river; it was clean, updated, and the bed was very comfortable. The breakfast was adequate. The hotel was a happy surprise located in the heart of downtown Oswego!

"Best place in Upstate New York!"

5
29/07/2016

I have traveled to Upstate New York (Buffalo and Syracuse areas) for over 30 years to visit family and this Best Western Hotel is the #1 on my list! The staff is professional and friendly, and incredibly they get better every time I stay! The rooms are very nice, and each one has a beautiful view of the Oswego River. The breakfast is included and covers all the basics, plenty to suit all tastes. As a woman traveling alone at times, I can comfortably say that this Hotel will make you feel safe and welcome. All this is great but what puts it at #1 for me is the pool and fitness center. I'm a lap swimmer and the pool is perfect for me, but trust me the fitness center is terrific too! No worries about wait time or outdated equipment. As a bonus, Oswego is a really nice little college town situated on Lake Ontario, well worth the travel time to visit. I highly recommend this hotel.

"Completely Satisfied!"

5
19/07/2016

I have stayed in this hotel quite a few times. It has the most beautiful view of the water and the view is even better from the restaurant attached!(Food is great as well) The hotel is clean, the staff is great, the breakfast is delicious and the beds are amazingly comfortable!!! I would highly recommend this one!

"Can't get what you request."

3
16/07/2016

Wanted a room from 442 up. Was given room 440 which looks at a fence hiding an a/c on the roof.When ask for a neww room was given a regular room at the same charge. Stayng here for the past six years had no bearing and the accomandition that I recieved.

"Got Room Bumped on a Special Occasion"

4
05/07/2016

Was in Oswego for the Independence Day Parade and Fireworks! I was bumped out of my Superior King Room with Large Balcony and Lake view! I was put into a Double Queen, Mobility Room, with Balcony and Lake view. Alisha was honestly trying to make the best out of a BAD Situation. Alisha truly is a great example of a caring, professional staff. Housekeeping works hard at maintaining the property. The Breakfast Specialist maintains an Immaculate Breakfast Area. Great variety of breads, bagels, Muffins, Danishes, Scrambled Eggs, Bacon, Hard Boiled Eggs, Seattle Best Coffee, Great variety of dry cereals, Yogurt, fruit, 2 Belgium waffle machines, juices(orange and cranberry), 2 four slice toasters, nice layout. This property is right on the river(eastside). The Lake and Oswego Harbor and Port right there. Dockage for boats in front of property. Easy walking distance to several restaurants. Checkout Alex's on the Water! Kate the manger worked with me on a couple of Hotel Comp items. Shelby is a great server. Alex's is so nice to sit out on the river and in view of the Lake. The food is good and they have a nice selection of drafts. Open spot so kids are good. We stayed in the newer section Fourth Floor with Large Balcony looking out on the Lake. River view rooms are available with a Smaller balcony. I spoke to Assistant GM Jenn about my disappointment about the bump and she worked with me on scheduling, room, and rate adjustment for Harborfest. They care! Pool, Steam, Sauna, Whirlpool, exercise is nice. I'm giving them a second chance! I'll report back. Give them a try! There are quite a lot of room varieties, and views. Be Particular!

"great hotel"

5
04/07/2016

great view over the water great breakfast very clean top notched hotel staff are friendly and welcoming great pool sauna and whirlpool also fitness centre great new bar to relax in Alec's enjoy your stay here

"Mrs. Adams"

5
28/06/2016

Very Good hotel. Location is excellent, enjoyed the view. We visit this town a couple times a year, and have stayed at the hotel several times. We have our favorite places to visit in town as well as visiting friends. The hotel is an excellent location to do all that we want to do in town. The view from the deck is great any time of year.

"Uncomfortable beds"

3
25/05/2016

Room was fine, mattresses were hard, lumpy and extremely uncomfortable. If you are looking for a good nights sleep at a decent price, this hotel is not for you. The gym and pool had outside membership and were overcrowded when we tried to use them. New bathroom was nice, but did not make up for the mattresses being soooooooo uncomfortable.

thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Hello Cindy, Thank you for sending a review. I was quite surprised to hear about your mattress. The guest room that you stayed in was part of a new addition and the mattress is less than 3 years old. It is a top of the line Sealy Ultra Pillow Top Mattress for which we receive many compliments on. Guests contact us quite often to find out what brand and model # it is. It appears the pillow top does not agree with you Cindy and for that I am very sorry! Regards, Tracey Hawthorn

"The place to stay if visiting your SUNY Oswego student"

5
18/05/2016

Aaron at the front desk greeted us by name the moment we walked in. That feels really good after a long day of traveling. Katie was helpful taking and noting a specific change of type of room request earlier in the day. Upon our arrival, we had the room we needed, the travel discounts we qualified for, and our keys ready for us!

"How to ruin an otherwise great weekend."

3
12/03/2016

I came to Oswego for a Hockey Tournament and reserved a room about 3 weeks in advance. When I checked in, I only had 1 credit/debit card and funds for only 1 night on it at the time. I had my partner call with another credit card but they had already given my room away! When I went to complain they smiled and said sorry ....hotel policy...etc. All the hotels booked now... we will have to return home.

"Captain's Quarters in Oswego, NY"

4
28/11/2015

Nicest hotel in the city. Overlooks the river/harbor. Nice walking paths nearby. It is a little pricey but probably worth it. They have added a conference center so it is quite large for a city the size of Oswego. I would recommend it.

"Great place to stay"

5
28/11/2015

Personable & helpful staff...very clean comfortable rooms...the food in the restaurant was delicious and great amenities with awesome views. Would definitely stay again if in the area...the bad news here is trip advisor is requiring a minimum of 200 words and so i am filling out the rest of this to meet the requirement

"Great stay! Great staff! "

4
08/11/2015

We visited our nephew nearby at SUNY Oswego and stayed here based on the reviews and the indoor pool for our two kids. The staff was great....we were greeted by two smiling employees (and young lady and a young man) at the desk who were cordial, friendly and helpful. They asked if we were here for a certain event on site and when we said "no" they gave us great input on choosing quieter rooms away from the night time event since we had young children. The room was clean and nice with a balcony and a view of the water. Complimentary water bottles in room fridge. Awesome abundance of super comfy pillows!!! Just one thing......lotion and conditioner bottles were less than half full which made me wonder if they were left from last guest. But my husband and kids just stared at me when i mentioned it so maybe its just me ! Lol We headed down to the pool. On our way we passed more friendly employees and the LARGEST fitness center we havr EVER seen in a hotel! Pool was great! Immaculately clean pool, deck and modern decor. PLUS..... a sauna AND a large hot tub AND a steam room AND a shower all right in pool area. Kids had a blast and we enjoyed the large hot tub. Again....met two more employees who worked in pool area who were welcoming and very sure we were being safe in the pool/fitness area. Had a great night sleep. Breakfast was hot,fresh and nicely spread out so you werent on top of each other. Standard free-breakfast foods but plenty of it and served by a kind, smiling hardworking lady. Restaraunt attached is called Alex's and boats can dock right there. Its november so the outdoor area was closed but the inside bar/restarant is all glass and on water. Looked very cool as we took a stroll past. Price was more than we typically pay for a room but was the best value for the money in the area. That part of Oswego was definitely not as modern as we anticipated so we were surprised all the hotels were a bit pricier than we expected. We are VERY glad we chose Best Western Captain's Quarters and recommend it. Thanks!

"Average experience"

3
05/11/2015

i had read in a previous Trip Advisor review that the Internet was spotty but saw a response by the manager that it was temporary. During my stay it appeared that the wi-if didn't have enough bandwidth,so I'd say it was still spotty. The rooms were clean upon arrival but the housekeeping during the stay was less than adequate. Used coffee cups weren't removed. Pillows that were on the floor remained on the floor etc. Overall an average experience. But nice view of the river and the attached restaurant was decent.

"A Wonderful Hotel To Enjoy"

5
02/11/2015

My family and I spend a weekend at The Best Western Plus Hotel in Oswego, New York. We had a wonderful time, our two rooms were beautiful and everyone that worked there was very sweet, helpful and so accommodating. It was just perfect.

"Bill's Stay in Oswego"

5
31/10/2015

The hotel was a perfect place to stay when visiting Oswego - the best hotel in town! Great view of river feeding into the great lake. Free breakfast was just right to fill me up! Pool facility also looks great but did not have time to use it. Great place to stay when visiting SUNY Oswego too!

"parents weekend overcharge"

3
28/10/2015

My experience was comfortable. Nothing special but was clean, attentive which is all you want anyway. My big grip which is what all the hotels do is when there is a special event like "parents weekend" they up the price real bad. They take advantage of the customer when they really have no choice to stay there so they could be part of their child's college event -unless they go stay in hotel way out of town. And it doesn't help to book far in advance-I asked. They have those dates already plugged in a year in advances. Breakfast was good although I wish they could have more gluten free options. Eggs, fruit and bacon is gluten free but it would have been so much nicer to have been able to have toast, waffles, muffins etc like the other customers. tough always having to eat bacon and eggs when in hotels. I know there is cross contamination factors to worry when cooking but they could purchase frozen with no baking-just separate toasters etc.*Also notices regarding possible cross contamination would protect them.*

thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you for commenting on your recent stay with us for Parents Weekend. I appreciate the suggestions for Gluten Free items at breakfast. We have started a Breakfast Area renovation project and when that is completed we will have more space to offer additional items. We will definitely consider Gluten Free options. Thank you again. Tracey Hawthorn GM

"Stay and Dine Where They Want You to Be Happy"

4
16/10/2015

Just stayed there this week. Not my first visit and not the first time the front desk personnel (esp. Aaron and Dan) and housekeeping personnel (Judy and Michelle) went out of their way to make my stay even better. The Restaurant--Alex's--continues to be a best bet for dinner. Christina was the best! and the new Manager, Patrick, came by to see how we were doing.

thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you for taking the time to compliment our hotel and restaurant. Our staff was very happy to see their names mentioned! We hope to have an opportunity to host you again soon. Tracey Hawthorn GM

"Came for a wedding on the lake"

4
15/10/2015

Clean. Pleasant staff. Quiet & comfortable. What more can I say? One side note; DO NOT waste your time or money in Alex's On The Water Restaurant, which is connected tot he hotel. I have written a separate review of that establishment.

thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you for your comments regarding your recent stay. Very happy to hear that you enjoyed the hotel. We hope that you will give our restaurant another chance. We are making some great changes and we are confident that any future visits will be better! Thank you again. Tracey Hawthorn GM

"Nice hotel but poor wifi"

3
08/10/2015

The hotel is clean, well maintained, and located very close to Ft. Ontario and the City Walking Path. It's a nice place. The wifi service however is abysmal. It doesn't always accept connections, especially in the evenings, and when it does, it runs slowly and cuts out frequently. I would not recommend this hotel for business travelers, but would recommend it for travelers who do not require internet wifi service.

thawthorn, Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Hello Andrew, Thank you very much for your nice compliments regarding our clean and well maintained hotel. We work very hard at it! We want to let you know that we are experiencing a temporary problem with our Wi-Fi and we expect that our local cable company along our IT team will have that resolved in the next day or two. Thank you again! Tracey Hawthorn GM

"Came for Wedding"

4
02/10/2015

Sept wx was great, motel sits on inlet to river system; facilities were good and service was better; Oswego has some historic sites and family style businesses. Would gladly stay again if future trips bring us to this region.

thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
So glad to hear you enjoyed your stay with us! We look forward to hosting you again! Tracey Hawthorn GM

"The best bet of a bunch of mediocre choices"

3
28/09/2015

I knew I wasn't in for a 4-star experience at the BW Captain's Quarters. True, it's the best located hotel in town...on the river in view of lake Ontario. True, it's also probably the most upscale hotel in town (not saying a lot). But for $150+ a night, one should get something better than sloppy service and mediocrity. The internet? Pathetic. Intermittent service. Sometimes you'd need to log on 4-5 times a day. And "high speed"? Dial up is faster. There's a free continental breakfast each morning. But the clerks don't tell you anything about it when you check in. They're probably too busy. (During our three day stay, the teenage staff was on the phone virtually all the time...talking to friends.) The breakfast room is so poorly designed, you'd be hard-pressed to select anything. Looking for a clean table? Bus it yourself. And if you're expecting top-notch housekeeping? Guess again. Beds are haphazardly made, towels are thin and never in the same place twice. And the housekeeping staff all congregate outside on the main floor several times a day for group smoke sessions. If you absoluterly must stay in OSwego, I guess this is the best. Keep your expectations low, however, as you'll be disappointed otherwise.

thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you taking the time to express your concerns about your recent stay with us. We take each and every one of your comments to heart and will review these items with our staff. Please note that our breakfast area will undergo a complete renovation this fall which will include additional seating and enhanced breakfast items. We hope you will return soon to see these changes! Tracey Hawthorn GM

"Good Hotel, Best in the Area"

5
24/09/2015

The hotel is probably one of the best in the area from what I've heard. It seemed pretty good. The hotel was going through many renovations and seems to be updated with modern technology for your stay. The Hotel has great amenities, such as Alex's on the water which is a pretty good restraint attached with good food and drinks and a wonderful scenic outlook that I was able to relax in front of. The gym is also better than most hotels with a lot of equipment. The equipment is very old, but still works. Overall, a good hotel experience for the area. I recommend it.

thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
Thank you for taking the time to comment on your stay Michael. Yes - we are constantly trying to improve our services for our guests! We hope to see you again soon! Tracey Hawthorn GM

"Excellent Place to Stay"

5
13/09/2015

We always stay at The Best Western Captain's Quarters when we go to Oswego, New York for supermodified car races. It is the best place to stay in Oswego. The staff are very friendly and helpful, the rooms are very clean because they have excellent housekeeping service and it's location is ideal.

thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review
We appreciate that you keep coming back! Our housekeeping staff will be very happy to hear about your compliments. They work very hard to maintain our super clean hotel rooms and they appreciate hearing from our guests. Thank you. Tracey Hawthorn GM