Ma réservation et mes points
Best Western Rewards
Une expérience d'hôtel mémorable
Une expérience d'hôtel mémorable
Breakfast was fresh and many options. Jennifer kept it all going. Front desk, Julie and Julaine were very accommodating. I've stayed in some pretty fancy hotels (when someone else is paying lol) this tiny motel's accommodations are not fancy but serious value for your money. Highly recommend the New Braunfels and Yuma, Arizona locations.
The Rooms, washateria had a foul odor the entire stay. Internet was choppy & the refrigerator did not work. The bath tub in our other room was clogged upon arrival. But the breakfast was amazing each day
Stephanie was awesome when I checked in, very helpful. Also the lady that came by to collect the dirty towels was extremely nice and offered to bring fresh towels. I wish I knew her name but unfortunately I don't.
I really enjoyed my stay at the hotel. My stay wasn't really long enough as we were just passing through, but the only complaint I have was the hot tub wasn't hot or warm at all. I will stop there again when we pass through there again
I have stayed at many different hotels, motels and I nowadays I chose to only stay at Best Western hotels because they do Have a good standards.So anywhere I go and need to stay for the nights, I go straight to this hotel so that I don't have to waste time searching, looking, checking for the right hotel anymore.
We are fairly frequent users of BW accommodations. We found this location to be a disappointment. Staff was very friendly, but overall attention to upkeep of the room appeared lacking. Budget hotels can be lacking in certain amenities, but this lacked overall maintenance and cleanliness. It was our error not to give our room and the property a good looking over before accepting our room. In the hotel's favor, we had to depart a day early due to severe weather that cancelled our plans in the area and the hotel staff was very understanding and helpful. We will likely give this place another try if we are in the area, but be more communicative if things are not up to standards.
The Best Western Hotel in New Braunfels is conveniently located as only 15 minutes from the San Marcos Outlet Mall - which was our destination. The staff was very helpful and friendly. The room was nice and breakfast was good.
The property we stayed at twice this year has been very dated as compared to adjacent properties and the lot showed not many people staying here too. Seems like BW is not keeping up with other hotel standards post pandemic.
This is more like an Americas Best Value versus a Best Western. I was passing through New Braunfels and it happened to be the weekend Wurstfest was happening. Hotel options were slim. I booked this hotel as I frequent other Best Westerns often... however this one just had a complete lack of care for the hospitality industry and quite frankly general maintenance and housekeeping has been overlooked for some time. First thing I noticed was the missing Kleenex and the empty Kleenex box. Next I noticed the one bathroom light out. As the night went one, I had the impression this room wasn't very well cleaned. There were makeup stains and food stains on the pillow cases, glad I bring my own bedding, the light fixtures all had bugs, there was wads of hair throughout the bathroom floor and the doors had yucky stains, the restroom ceiling was full of mold. I wish people cared enough to not only clean and maintain these rooms, but also inspect the work that is being done.
Too many bugs!! They sprayed twice in 6 days. Waisted 120,000 points for a horrible stay! Will never stay here or tell anyone else to stay here…..BUGS and more bugs. Room was an outside room and had at least a 1/2” gap when door was closed and locked. Horrible room Refrigerator was nasty and dead bugs in bottom. I've stayed at many Best Westerns and this was by far the worst one!!!
We had no issues. I had read the previews and was a little hesitant. But the stay was great. The hotel was very clean, and the breakfast was good. The owners and staff were very accommodating. Try them.
See Lack of maintenance, attention to detail, quality beds, poor quality pillows, front door gaps, room had a dirty AC. filter. Bed box springs squeaked. Overall smell in the room. Be advise not all BW are like this but particular one reflects lack of pride of owership.
This property is in need of a lot of work! Internet only worked near the lobby. Security doors did not work. The common area A/C was broken, you must request housekeeping and there is not an elevator, so be ready to carry your luggage up a flight of stairs if you end up on the 2nd floor. The rate was outrageous but it was last minute.
Spacious room, clean and fresh linens. A/C super cold! Beds comfortable, good water pressure. Pool area nice and clean. Quick check in! Convenient location. Courteous staff. Over all a perfect one night stay!
Expensive for the property and it's condition. Security concerns because the room key lock on the outside door leading into the hallway where the rooms are doesn't work. Anyone can come in at any time. When I asked the girl at the counter, she just shrugged her shoulders. The room smelled musty and stale, not fresh and sanitized. The trashcan outside the unlocked door hadn't been emptied. It was full and trash was stacked on top and around it. This is probably the worst BW hotel I've ever stayed at.
This hotel is in disrepair, understaffed, dirty and other guests smoke marijuana so often the hotel literally stinks. The air conditioning in the main areas was not working while the temperatures in New Braunfels reached 105 during the day.
The room was nice. Pool was not good had a handicap family member who wanted to get in to the pool and couldn't. We were told she could then to find out it was not working. Then we asked for handicap rooms with a walk in shower and they had to make sure they didn't give it away. Then my mother fell and the following day we took her to the er. Clerk members were very rude. We were told to hush in the lobby.
This was an awful visit, our first room had drain, and when my husband went to the front desk he called the mosquitos to which the desk clerk replied "it's Texas, that's going to happen, you might get a mosquito or two in your room". After some further delineation, the staff agreed to move out room. But both rooms were dark & damp. The lightbulbs didn't match, and the plexiglass covers over the bathroom lights were yellow, which made it difficult to do make up. This was the most I've ever paid for a best western room and was by far the dirtiest. Once we moved to the second room, there was silverfish in the bathtub. I spent all of my points from previous stays to get one night free and my total was still $219. The rooms were $150 a night was there really $70 in fees? I'm washing my hands of best western after this experience.
Whoever owns this hotel is like a slumlord! Stayed in Room 118 with my daughter and grandson. Black mold everywhere, bugs everywhere, smoke detector hanging from ceiling, jacuzzi was colder than the pool, big gaps under door. Do yourself a favor and spend an extra $20 a night and stay somewhere decent! I was a AAA travel agent for years, this is below standards!!!
Rooms need cleaned thoroughly. The price was more than the quality of the room.The hot tub was dirty and pool needed vacuuming. Thought the hot tub was for grown up. Noting but kids splashing all the water out like a kiddie pool. No supervision from staff over pool rules.
Nice, budget friendly hotel. Great location. Room was clean. Service was professional. The breakfast offers a wide variety of food to choose from. Next time we travel to New Braunfels we will book at this hotel again.
Very spacious & super clean king room with 2 TVs. Checkin/out were a breeze though still have not received email receipt. Best hot breakfast selection with so many options. No elevators but was manageable. Close to old historical district so was convenient for a visit.
I love best Western I always book with them the majority of my trips but this one turned me off, service was ok and breakfast was great thumbs up to the cook, cleaning was good but my room had a few roaches I had to buy roach spray for my stay but after I sprayed didn't see anymore but I think they still need PEST CONTROL!! I DO NOT DO ROACHES
I was concerned about staying here due to the latest reviews however it was a great stay. I took a chance and it paid off. We had a reservation for an outside entrance King room and was able to get an inside entrance King suite. There was absolutely zero bad smell. It was very clean. There was a good assortment of breakfast items. We had stayed in Austin our first night in Texas and wished we woul have stayed here both nights instead.
The only pro about this hotel was that it was close to where I needed to be. Definitely one of the older hotels. The room smelled moldy and musky. The floors were sticky and the bathroom had mildew. The pillows and the bedding were very uncomfortable. I had rewards voucher from previous stays, that they wouldn't accept. The room was over priced, even with being a rewards member. The only reason I chose this hotel was because of the vouchers. If I would have known they weren't going to be honored, I wouldn't have stayed here.
Check in was quick and easy. Room was clean. Breakfast options were more than adequate. Did not use housekeeping services. Stayed three nights. Check out was also quick and easy. At this price point and considering COVID restrictions my expectations were more than met.
Gentleman who checked us in was so rude. My wife made the reservation through an online reservation site so I had her cc when I went in. The gentleman told me that only the person who made the reservation could check in. I explained that my wife is disabled and her mother died the night before. He said “okay, then show me your ID and then I'll reject it because you're not the right person.” This guy is a real piece of work. Doesn't belong in the hospitality business. The our TV remote didn't work and needed a screwdriver to get the batteries out so I took it to the front desk and the guy was gone. The courteous young lady said that it would be just a little bit because she didn't know where the screwdriver was. I said okay and that we were going out for a bit and would pick it up on return. She we got back I went in and the same gentleman as before hands it back and says “nothing is wrong with it”. I ask him to just put a new battery in it for me please, and he refused. So we get back to the room and you can now change the channel, if you stand within a foot of the TV. We also had reservation for a jacuzzi room. This guy refused and said that we had paid the regular room rate. I didn't argue since we were leaving soon. If we ever darken the door of a Best Western again it will be too soon. When my wife made the reservation, I told her to get a Holiday Inn Express, my go to. They are always friendly and courteous and the customer is always right.
The entire experience from beginning to end was the biggest waste of money for a birthday weekend. The staff was rude and not helpful in any way. The rooms are disgusting. I tried two different rooms and they were equally as awful to each other. The smell is unbearable, there was a poop or blood stain on the wall, there was left over food trash behind the entertainment center, the doors did not lock properly, the bedding was wet and each room smelled like mildew.
The clerk who checked us in was not very customer service savvy. Seemed bothered by our presence. Asked for additional bath towels because we wanted to shower before going out and knew we would want to shower before bed. The towels wouldn't have time to dry in between. We were told there were none. Saturday we stopped at the front desk and asked for towels and wash cloths and we were told that we had to return the used towels first. We did so and the woman at the desk had towels ready for us but said she needed to grab wash cloths. The young man who checked us in the night before was there and went to get cloths. He returned and said there were none. I expressed my displeasure and the woman told him they were in the dryer. He returned with 1 wash cloth. I said you have to be kidding. There are 2 of us. He very rudely told me there were no more. He said all hotels are experiencing a towel shortage right now. I asked how that could be true when the parking lot was half empty. He turned and walked away. The woman came over with an additional wash cloth and apologized for his behavior and attitude. The hotel is clean but needs updating. The decor is 30 plus years old but it's functional and we weren't too bothered by it. The mattress was only 3-4 inches thick and you can feel every spring. We got over that as well. The e and lack of necessary items was inexcusable. I would understand if this were a cheap no name hotel but we paid almost $200/night at a chain that is recognized around the world. The owner obviously isn't spending anything on the things he/she should be. Stay away and go to the hilton or comfort suites right next door.
The check in was 30 minutes late because they were still cleaning rooms. There was two beer bottles in the trashcan in the room. The shower floor looked like it had mildew. I saw the receptionist roll her eyes while on the phone from a service call. It was a one night stay and I wanted to stay somewhere comfortable. This was not worth over $200 for the poor service and cleanliness of this place.
I usually don't write bad reviews but this experience took the cake. We read the reviews and decided to book. Not only is this a crack head motel, there is no daily room service and breakfast is in a bag! Everything that was advertised was a lie. If you enjoy having a sad sack lunch, a key that doesn't work, and all sorts or people smoking and arguing outside your room, this is the place to be!
Humid room. A/C Did not pull any moisture or prior from the room. Smelled of mold and urine. Asked front desk fro clean towels but the had none, stating they wouldn't have any until after housekeeping arrived at 9 and started the wash. Such for an appointment we had at 10. Bathtub had standing water after 1st shower. Reported to front desk who said he'd send housekeeping. Ended up going to the front after 3 calls. A housekeeper gave me a plunger and we had to plunge out some huge wads of very nasty stuff before we could bathe.
I was acused of smoking weed in the room but manager refused to come to my room and check to see if there was any smoke or anyone smoking anything in the room! I locked my keys, phone, wallet and purse in the room. It was after check out time so I went to get another key made so I could get in the room to get my purse. The lady at the front desk refused to let me in until i paid for another night. Every form of payment I had was in the room. How can I pay for another night when she refused to let me in the get my purse? I had borrow someones phone to make a reservation online and pay for it with my cash app card because it was the only card that I coud get all of the numbers for to actually pay. It was a cluster and they lady at the front desk was beyond rude and not helpful. I will never stay there again! Lastly, the front desk said someone saw 4 girls go into the room. I asked if we were allowed to have family come and visit and she said yes. So, why does it matter if I have 4 girls or 20 men in the room as long as only 2 individuals stayed the night?? There aren't even 4 women in my family to come into the room.
I am 65 with lower back issues. There was no mention on the internet or through hotel personnel prior to visit that a elevator was not available. Carrying luggage and cooler up to second floor was not easy. First time in 65 years of staying at a hotel that a elevator was not installed. At least let customers know ahead of time or provide assistance for customers staying on second floor.
When we arrived there was poop in the toilet, water in the bathtub, the sofa mattress was disgusting and covered in stains, they didn't have a mattress cover(said they were out). When we asked for pillows for the bed they said they didn't have any. The hotel had a bad odor. We ended up changing hotels and still got charged for one night. They thought a discounted rate would fix everything. Don't waste your money!
1. 2 abandon cars since 2013 2. Sink faucet leaking 3. Shower handle loose 4 . Only to go bags for breakfast 5. Toilet clog very easily 6. There 3 days and NO cleaning of room or trash. 7. Left message at front desk to fix these and NOTHING happened. 8. Ask for additional hand towel and had to ask maid-she said no message left for staff. 9. Right next to I35 so always have the highway noise. South side or far back is better. Over all, room was ok so the 3 star review.
no communication between front desk staff between shifts housekeeping never came no garbage emptied. there was no real breakfast it was behind the desk you had to ask for it and if the desk staff was busy or there was multiple people you had to wait you had to ask for an apple, granola bar or box of cereal and there was coffee which was good in early morning but if you wanted a cup mid afternoon good luck because who knows when it was made. If you wanted clean towels you had to go to the desk nd ask or they would leave them out. the baskets in room were never emptied in the 3 days there.
Diamond member, loyal to BW, EARNED a free night voucher, I reserved two nights with the front counter agent who never told me I had to call the awards dept so when I arrived the wouldn't honor my free night voucher and the manager was too cowardly to talk to me, even though I am super nice.. Never would yell or create a ruckus....just wanted him to understand that if the front agent made an error, I should still be served and maybe train the rep for the next time...I have stayed at this location at least 12 times... Probably more....I was loyal to them but they didn't reciprocate.....I will stay with the location that honored my free night voucher when I spoke to them in Schertz.... They said they'd love to have my business... Free voucher of not...I stay alot in these areas....
I accidently booked a smoking room and I don't smoke, no other rooms available, so we dealt with it. First thing noticed no towels, had to get some from front desk. Room is clean, beds comfortable. Slept great. Went out for the day the next day, come back to room at 8 p.m., room was not serviced. I called and was told I should have read the "Notice", which I was not told too. No servicing during our entire stay unless asked! I would have asked our room to be serviced. Had to bring our own dirty ltowels/wash clothes to front desk to get clean ones. As a mom who cleans her own home, that little touch of having my room cleaned means the world to me! When I went to get more towels, she said they were out of bath towels so had to get me pool towels...HOW DO YOU NOT HAVE TOWELS IN A BUSINESS AS SUCH!?!?! I'm Diamond status and I wasn't recognized as such our offered the amenities for such. If I ever come back to the area, I would stay here again. DONE WITH THE COVID RULES, TIME FOR BW TO BE DONE AS WELL AND MOVE ON WITH LIFE!
The outside of the building needs updated. Internet did not work and had to go outside to use my phone's internet. The Security door was broken this was a concern for me as my room was next to the security door. I will say all of the staff was really nice and easy to work with. The room was clean
We stayed at this inn because everything in SA was booked, the rooms were clean breakfast was good. However front desk older lady was very rude for no reason, that is the only thing we didn't like on our stay.
This is my third review of this property.I have been staying here when I am in the area on business since my first stay 18 months ago. It is 15 minutes from San Antonio in a great location off I-35. Great eateries within 5 minutes. The hotel is clean and quiet. The staff is great and they make you feel right at home. I would highly recommend it and will continue to stay there when I am in San Antonio area
We were in a tight spot. We had to find a place to put a family member just for the day. I would explain it all, but it is too weird and too long of an explanation. Laura W. walked me through what I would need to do, and she was so helpful. This family member is handicapped and needed for us to bring in a special chair and other special equipment. Laura helped facilitate this with ease and a smile. She offered to check in on him which she did. Thank you, Mayur Bhagat, for having such great people to work for you! She was an excellent representative of your company! Cricket Ingraham Canyon Lake, TX
This was my first time at this hotel although I travel to Seguin, TX quite often. I am very glad I stayed here. Laura was great at the front desk and made my stay very enjoyable. I would highly recommend this hotel. It is a located near many good food establishments. If you travel to this area stop here, you wont be sorry.
This is a very nice hotel. We got an inside king suit and the room was clean, large and nicely appointed. Check-in was fast and the front-desk lady was very nice and friendly and made us feel she was glad we were there. Wi-Fi was good; the beds were comfortable and the A/C was fine at keeping the room cool. Check-out was quick and accurate. Very reasonable price for such a nice accommodation. Will definitely stay here again the next time we come through.
Very nice management. For the price of the rooms, they are very nice and clean. I would definitely recommend staying here. It is located in a nice area, close to a huge shopping center and an HEBPlus (grocery store.)
I called in and asked for the availability of 2 nights which they said yes. When I got there I asked if the the room was still available for the TWO nights which they said yes and my sister put the charge on her card. The second night comes and someone opens our room door at 1:30 am but we had the safety latch on. I then get a call saying I did not pay for 2 nights and when I try to calmly ask about just simply paying I was told (very rudely) that “I could either deal with authorities now or a different way.” I can understand a mix up in the room situations but this place is NOT worth a mix up with authorities. Went downstairs and had to REMIND them that I asked (many times) for TWO nights. I shouldn't have the cops called on me and my sisters because the front desk people got information wrong. Unbelievable. * also they include “complimentary breakfast” with their over pricing which was a brown paper bag with a rotten apple, a nature valley bar, and a muffin. Take this out of the price if you ARE NOT going to provide.
Sylvia has her hands full last night with a packed hotel and took care of everyone with great customer service and in orderly fashion. Wonderful welcoming smile and awesome attitude. Thank you so much
Sylvia was extremely nice, her customer service went above and beyond. She was the only one working in the front. She was running around the hotel doing everything. I was truly happy to see a employee going the extra mile.
Had a very good stay here. Was here with a friend. The ladies at the front desk was extremely helpful and friendly. Thank you so much Sylvia and Jennifer for all your help. We will be back for another trip.
This is a nice facility, and we enjoyed it very much. This is the secnd year in a row that we have stayed there, and we were treated very kindly. The rooms were good, the breakfast although it was near the end of the time element for that, the food was still good.
Spent a Saturday evening here and were not at all disappointed. Convenient location near the highway. Clean and comfortable rooms with the usual amenities. Very reasonable rates. Front desk service was friendly, courteous and helpful.
Pretty nice place and affordable. Pretty clean and we are picky. Folks were great and accommodating. Breakfast was pretty good but could use a better selection for breakast. Worth the bucks to stay there.
In town for one night. Had stayed here before and as before rooms were spacious and very clean. Lobby was very clean and both front desk employees were very nice and helpful. Another great stay and will use again.
The staff was very professional and I was very pleased with my stay.... Check in and out was exceptional and the young lady at the front desk was informative and courteous. Location was excellent easy access to i-35 and many dine in locations....
Stayed here because of the room rate. Staff was very friendly. Breakfast was good for a hotel breakfast. Our bed was very comfortable. The room itself was average but the bathroom was in bad shape. The ceiling in the bathroom was shedding paint and plaster onto the floor. The fixtures in one sink leaked enough when operated that we wrapped it in a towel to keep our toiletries dry. Hilton Garden Inn is immediately adjacent and I would suggest staying there next time. Nice people but needs some capital investment. WiFi was very weak...used my phone as hotspot instead.
Used a free night voucher here to go to Wurstfest. Glad we weren't there for long - my only "complaint" - the freeway noise. I-35 is just outside the door and the truck traffic is 24/7 and LOUD. The facility was clean and adequate, breakfast was typical.
Me and my family went for the 4th time to enjoy the Wurstfest, being the first time I stay in this BW, and what a disappointment. We got a room with a door to the outside, not the normal inside with access to the corridor, more like a motel6-ish. The first room I got had a heater that was not heating anything, a second strong smell and a broken toilet. I asked for help and the front desk was amazing, moving me to another room, still with the door facing the street but with a heater that works. The smell was better, but due to the door not being inside the hotel I had to deal with roaches from the outside trying to break into my room. Breakfast was fine, thanks for the staff taking care of it... nothing out of ordinary but good enough. In a short, staff is amazing, place is not good and for another 10-20 dollars I can get better accommodations in one of the hotels nearby. Definitely not coming back.
The desk staff were helpful and were willing to match online pricing from third party websites. The breakfast had several choices which included healthier options. In the afternoon the cucumber/lemon water in the lobby was refreshing. You are able to use the instant coffee machine 24hrs which is great for those who work all hours. The lobby was spacious to use for business.
Wife did not like pillows. Internet didn't work but I was too tired to mess with it. We didn't think to bother the staff. I stay at best western when I travel for work. Lots of locations and very convenient
This is not an impressive BWT by any means. It is 2 bldg connected by a breezeway. I was in the back part which is not anything special at all. The TV was good and the carpet seemed clean. The door had gaps and opens to the parking lot which had trash in it the 4 days I was there it was never picked up. The beds in my room were like a sway-back horse, worn out. The morning meal was just ok. The coffee was good. The 12 or so rooms in the front building might be better. I arrive early and was told to give them about 45 min. and a room would be ready. 1 1/2 hours later was told I could pay $25.00 for early ceck in and I said no. 15 min. later they let me check in. Best part of the stay was that hardly anyone was there. I guess they all stayed at one of the nice places around it. I would not stay again, you can do much better for the same or less money. My room was paid by a 3rd party but I would inform them they can do better.
This place is a joke, from the room to the pool to the grounds. My fridge was frozen up. The connecting door in my room had a lock that didn't work, so I had to move a desk to block the door for my security. The exterior door lock is missing completely. The pools Green, hot tub full of dirt n trash. Front desk staff are really unprofessional and unfriendly, don't bother trying to be nice here, they just ignore you, it's mind boggling. The room door itself is so screwed up you can see light through the door jam and see the lobby. Pool area wasn't touched in days , I was told that pool company came twice a week, lol. Trash overflowing in front, and in pool area. AC is filthy, and needs attention. Curtains are broken and hanging loose. See the pics for yourself, hard to believe that this is all wrong, but it's true and more things, but I'm tired of typing.
Great location...close to a great shopping center and close to Hwy 46 which will get you anywhere in New Braunfels. The staff is very nice. The rooms are comfortable and quiet. No problems. I have stayed here several times.
We needed a hotel that was affordable and only needed to stay overnight in New Braunfels Texas. As we checked we were greeted by hotel staff at reservations and as we departed we had no wait time. We had no issues with the room, a/c, restroom or beds.
Superior customer service. We had an issue with our booking from a online company and Alison was on top if getting the issue resolved. Good clean rooms, nice pool and great breakfast. I will definitely be using this location on my next visit.
Our room was very clean and spacious and the front desk, Melenie and Alison were kind, courteous and helpful in all our requests. Breakfast was good and Wendy did a great job making sure everyone was well taken care of. We will definitely be back! Thank you all for a wonderful stay!
Just recently on my trip across Texas I needed somewhere to spend the night and got tired around New Braunfels. I decided to spend the night there. Since I am a best western rewards member I decided to stay at this “motel” ( that's all it was) it's located on interstate highway 35 right off the freeway along with a bunch of other roadside motels that all looked nice. I made a reservation and got to the location, the outside looked nice and it seemed kept up. I parked and went into the lobby and was able to tell that it wasn't as kept up inside as the outside was, but it wasn't bad. I checked in and went to my king suite room. Along the way I noticed that the place was clean but was dated. When I got to my room I saw otherwise, at first it looked alright but as I started looking I noticed some issues with the cleanliness. The major issue I saw was that in the bathtub there was a large stain and dirt on there, the bathroom floor wasn't cleaned properly, and the towels were not great. The cleanliness of the bathroom seemed to be an issue that I run into at a lot of best westerns. Then I noticed that there were crumbs of some kind in both the couch and the chair. The desk chair also wasn't cleaned properly. Finally I noticed that the drapes on the window were falling off and messed up. The room should not have been rented to me in the state that it was in. I was tired and had to get up early to drive to Austin to catch a flight the next morning so I decided to just go to sleep. At least the bed was clean and comfortable, that about the only thing that was okay about the room. Overall based on this experience I would not stay at this motel again and would not recommend it.
This is not a hotel. It is a motel with room doors outside. Very clever how they built a Hampton Inn type reception and driveway. This allows them to post a fantastic photo presenting the motel as if it were a 4 star hotel. I asked if I could get a refund, but was informed I would have to take it up with Expedia. You can get much better in this area for a similar price. I give it a one star for purposely being misleading and not giving me a refund.
Great place! Clean and affordable. Excellent staff that are helpful and kind. Rooms were clean and facility is close to several local attractions. Great selection for breakfast and staff was attentive to keeping all items stocked.
I really enjoyed my stay here. The staff was friendly and attentive. They went out of their way to help me with some issues I had. The breakfast was good. It was a good value on a nice hotel.i would definitely stay here again.
I found the hotel vey clean and modern The staff was ver friendly. Its location was easy ti get to. We found it to be very close to the outlet malls which my wife wanted to go to. Greun Tx is very close to this homeland a fun place to visit.
very good and reasonable but it would be nice if it had a gym, tt was handy for us going to San Antonio and right off Interstate. We did not the soap containers and just go back to soap bars; we could not get the soap out.
Perfectly located near schlitterbahn and the Comal River! Great price, free breakfast, friendly staff, clean pool, can't beat it. rooms were a little musty smelling, but other than that I have no complaints.
External door was missing lip on the inside. The light shining under proves the idea bugs would be able to come in. Manager refused to move us. Shower drained very slow. By the end we were standing in water to our ankles.
The wife & I there for 3 nights ( Tues, Wed, Thurs) to visit family & friends in New Braunfels area. We booked an ‘outside entrance' room to save some $ and it was good. The breakfast was good with several options and the lady doing the Bfast setup & maintenance was very helpful. The room was a typical motel room and it was clean. However, the carpet could use a deep clean ( steam or other ). The shower & sink had ‘push dispensers' where the body wash dispenser wouldn't work so had to remove the inside bottle & squeeze by hand to have body wash for the shower. The lotion dispenser by the sink contained a lotion with an odor ( supposed to be a fragrance? ) that is very offensive, to both of us at least. Hope this helps.
Probably will not visit again. Many other choices in the area for similar charge. Tub drained very slowly, clothes dryer broken, ice machine broken. Front desk did not have quarters for wash machine. Hotel did not have extra blankets. Room was very humid, had to run AC very cold to beat humidity. On the plus side, housekeeping was awesome!
Very affordable and very pleased with room. We stayed in an interior room. Was surprised that they didn't have an elevator, but we just had to go up 1 flight of stairs for our room. The price and nice room was worth it.
We have stayed at this hotel for 10 years and have always had good experiences. The clerk at the desk was very accommodating and the breakfast is always great. The location is near a great shopping center, huge HEB store and close to major highways. A great place to stay.
I liked the location it is great! There are many things to do and enjoy in all directions from the hotel. You are not far from San Marcos,Austin and San Antonio. New Braunfels is full of great places to eat.
we stayed because we needed just a bed before an early soccer game. first, i got a call at 5:50 pm to see if we were still coming in (weird/tacky), I could have seen if it was at 9ish. once we got there and checked in, they gave me the room key and some basics re the motel. Didn't seem to feel the need to let me know the room had an exterior entrance. The room was fine, the beds good and clean. the noise was loud from outside. then on the way out, my daughter grabbed a roll and only to find a bug in it.
sofest beds .. so comfy... not the most upper class palce but all the comforts of home ... except the hot breakfasts... eggs seem like their reconstituted freeze dried eggs and the sausage i have no words for at all ... but all else is so good... the agents at the counter are the BOMB.. kind.. thoughtful and so friendly..
Great experience. Hotel was very clean, comfortable, and well maintained. Staff was very helpful and knowledgeable about the area. Breakfast was good, and well stocked. Beds were great and everything worked. Will stay here in the future.
The motel was clean and comfortable, the people very friendly. The breakfast was a bit more than I had expected. The buffet included hot sausage hash browns and scrambled eggs and was actually quite good. All three members of the staff that I encountered were friendly and very polite.
The hotel is in a nice location, near restaurants, grocery stores and large shopping center which is the nicest shopping in New Braunfels. I would recommend this place. We didn't eat breakfast so I can't comment on it.
Excellent location.The hotel was very clean and the breakfast was excellent, with a large selection of breakfast foods to choose from. The staff was very friendly and helpful.They went out of their way to provide us with information about Gruene Hall and the Gruene area when we inquired at the front desk.
We don't always choose Best Western, and this was a very pleasant surprise. Clean updated, great breakfast and very comfortable common area. We had one of the drive-up rooms. Very handy for unloading. We would stay here again.
We took a couple of days to just get away from everything. The room here was excellent. Getting a suite was well worth it. The room seemed state of the art. So far in visiting about 8 Best Wedterns, this was the best.
Room was one of the best ADA rooms I have been in the shower was perfect safety wise. Breakfast was fantastic and we loved the Texas waffles and there were tons of toppings options. Wendy was super helpful with breakfast options. Was amazed at the warm options for food.
This was number 1 in all areas. Room was spacious, handicap shower was great, bed very comfortable. The staff was very friendly and accommodating. Breakfast had numerous choices. Will always stay here when through area.
One night stay - very nice suite; extremely clean Bed quite comfortable—————- Nice selection for breakfast———— Front desk employees were friendly——- Quick checkin and check out——- Would definitely stay again!!!!
Staff oblivious to concept of legitimate compensation for lack of sleep from alarm, gave us a bottle of water! Price was very high for quality of room. $150 plus tax. Quality of rooms very average. No explanation for fire alarm in whole hotel at 4am.
Rooms are very spacious and service is the best. Loved the free made to order breakfast and the evening managers special each evening. (Free Drinks) Attended a convention but would definitely stay for pleasure. Outlet malls (Texas Greatest) just a few feet down the road.
Looking for a nice place to rest at night during the US Gran Prix ? Or any other time you need a comfort stay? This BW hotel is very convenient, and very comfortable. The entire Staff works very hard to make yours, my stay, very comfortable.
The overall hotel (lobby) very nice. However the rooms were full of mold, huge stains throughout the bed skirts, and a huge tear in the carpet all the way down to the wood planks. Also, the smell of mildew was horrible. We were shown other rooms but found them in the same condition with mold, smell, and stains.
This hotel was easy to find, right off the highway. Staff was friendly and accommodating for my very late check-in. Room and bathroom was clean. Not used to accessing room from outside but surprisingly there was very little noise. A nice touch was the dispensers of shampoo, conditioner,lotion, hand/body soap. Easy check-out.
Very clean room and friendly staff. Breakfast was handled by Wendy who did an excellent job making sure we were taken care of. The main desk contacted shortly after arriving in the room to ask us if everything was alright and to contact them if we needed anything. One of the better Best Westerns we have stayed in.
The continental breakfast was a joke. The TV remote makes you feel like you're in the 90's. no TV guide, no movie options. Only click through channels. Room smells musty and every time we walked outside we smelled pot. Overall the stay was underwhelming. If the breakfast was better it would have been tolerable.
Our family had a good overnight stay for a Gruene Hall show. This motel is clean, modern, has an ample breakfast, and a nice pool. Also a good location directly off highway and you can then take side streets into Gruene, avoiding traffic congestion with quick access to parking spots near activities in Gruene.
I booked two adjoining rooms (called the hotel direct to verify) for my family of 6. When we arrived all the adjoining rooms had been already rented out. I asked to speak with the manager and he would not speak to us. I called Best Western corporate and they were not interested in helping and only said that they did not hear the phone conversation when I booked the adjoining rooms. We did not stay and will not come back to this hotel.
Very friendly and helpful staff. The rooms were very clean and A/C was running and already set on 65! The Continental breakfast was great with many items to choose from. They offer a Military and Veterans discount, I will definitely stay here again.
Room nice cool and clean.No smelly room.Food was great.Location was awesome!!We will only stay at best western hotels.We rented 2 rooms and they made sure they got us next to each other. We used our AARP discount with NO problems.A lot of shopping and great restaurants that were easy to get to.Just a wonderful experience ALL the way around.
We stayed here in July 2014, as well. The hotel looks even better, and "fresher" than it did 4 years ago. The place is clean and comfortable. The staff was friendly and accommodating. I was impressed by the maintenance staff power washing common walkways. It was obvious the staff took pride in a clean appearance. I didnt see any cigarette butts or rubbish in the parking lot. The kitchen worker tasked with running the free breakfast did a great job keeping everything stocked and fresh. I did deduct one star because the breakfast foods themselves lacked variety. Some bacon, and fresh potatoes and tortillas would remedy that. The eggs, sausage, and waffles were awesome, as was the woman preparong and serving them.
Great location very close to the water park. Bed was uncomfortable. Breakfast was great. But an ok stay. Was quiet though. Hotel probably needs to be updated. Location was great and easy to find. Didn't really have to interact with the staff.
Both mattresses completely worn out. Should have been replaced several years ago. Door lock installed improperly with looses screws, and would not have held if needed. Bathroom sink faucet loose from base and needed repair or replacement. Old hotel which needs real refurbishment
Great time the rooms were very clean need more discounts. The staff was very nice and courteous they have plenty of pillows on the bed the mattress were a little uncomfortable but everything is was great.
Excellent place to stay! Exterior had me concerned, however it was quiet and clean. Staff was extremely helpful. The rate was extraordinarily cheap considering the rates of nearby hotels. Easy to access as well.
Clean hotel in a relatively quiet area even though it is located by the freeway. Very friendly staff and clean rooms. You won't go wrong staying at this hotel. Very nice place for business or pleasure.
We found our room to be very clean and quiet. The front desk personnel in the evenings was super friendly and she was so helpful, going out of her way to help us have a wonderful experience exploring New Braunfels. A real treat after spending a hot day site seeing was returning to find cucumber water and lemon/orange water in the lobby.
We arrived at 3 pm and checked in then left hotel to go visit friends. When we came back around 10:30 the room had a musty smell. We over looked and and tried to go to sleep. The pillows we so high that my wife and I could not sleep. I then got dressed and went to the lobby and tried to get pillows that were not so high. I was told they did not have any and the hotel was sold out. I called the manager this morning and he said that was the only pillows they use. I asked him if he could make some kind of credit since we were unable to keep and had to check out and drive 2 1/2 hours back to Houston. He said no. This is why I do not recommend this hotel.
I would not recommend to stay here. It's over priced and Rooms are dirty and old. smells bad. Also when you walk in to bathroom you find a hair in tub. Oh no who wants to stay here with hair!!! Front desk is very poor in service.
Hotel is in a very convenient location, close to the freeway and close to a very nice shopping center and a huge brand new HEB grocery store. Many fine restaurants are close by. The staff at the hotel is great and the rooms are very nice. I would recommend this place.
Over priced for the accommodations, understaffed and the staff they do have seem to be untrained. Took forever to check in and out due to 1 employee and that employee had to call the manager offsite to ask questions on how to check out.
This is not an "inn and suites." Though the staff was friendly, it is a motel with room doors to the exterior of the building. Room smelled musty. The pillows are small squares (half the size of a regular pillow) and very lumpy and hard. This is NOT a $160/night accommodation. Head to the Motel 6.
We were happy to find a Best Western so close to historic Gruene after a lovely evening of great outdoor dining and then music at Gruene hall. It was convenient to get to, clean and welcoming as usual. The desk was very helpful with info also
Staff were very friendly and helpful. Location has several places to eat with a variety of frestaurants within a half a mile of sidewalk walking. Very nice breakfast and room was super clean and very modern. Quiet even though close to the freeway.
I made my reservation on my phone and couldn't really see the photos of the outside of this motel. I was very surprised when I checked in and was told we were on the top floor and there was NO elevator. I have not seen a motel like this before, where a few of the rooms are off the lobby with inside corridors and the rest is an old style motel with outside staircases and corridors. The front desk staff and breakfast staff were all very friendly and everyone spoke when they encountered you. The lobby and rooms have been updated nicely. The door to our room was hard to open and close. I could not get the deadbolt to lock due to the door being off kilter. My husband had to work at it and force it to lock and also, the safety hasp was hard to deal with. The road outside the room was very loud, but we did not hear any noise with the A/C going.
Spent 2 nights visiting beautiful greuen and new branfields areas. Hotel was top notch with a suite that was perfect for 4. Beautiful hotel, great breakfast, quit and spacious time as expected by my favorite travel hotel, best western. The young lady at the front desk was a lifelong resident and gave us great places to eat and visit.Thank you Kelsey.
We enjoyed our stay in our suite at the BW . Our room obviously had been renovated and new amenities added to make our stay more comfortable. The staff were very pleasant and accommodating. The breakfast was very good and the very nice lady in charge supplied more food even though we were getting close to closing , very friendly & nice ! Three of us stayed in the suite . I took the sofa bed. Unfortunately this was probably the worst mattress I've slepted on that I can remember. They'll have to make that one upgrade to make our stay perfect !
loved the location my room was very clean. Kelsey at the front desk was very nice could of given us a layout on the hotel so we would know where the ice machine, laundry room and pool where at instead of getting lost. the light about the vanity flickered all night we asked housekeeping and front desk to send maintenance but no one showed up and also the hand soap dispenser kept on opening up. but we did have a relaxing time and would visit again.
Nice, clean, quiet hotel. Stayed one night in March. Friendly staff, good breakfast with both hot and cold choices. Excellent location. Solid WiFi. Very reasonable price. Would stay in this location again.
this place is reasonably priced and has easy access to IH 35. Lots of places nearby to eat. Only minutes from downtown New Braunfels. It is also only a few miles down the road from Camping World. The free breakfast pretty good; it is much like the free breakfasts at other motels. The room was clean, roomy, and comfortable.
Late flight to Austin. Needed to stay in New Braunsfels. First hotel was Best Western. I was shocked at how nice it was. My room was beautiful, clean, spacious and the bed was so comfortable. Surprisingly nice hotel. Staff was wonderful
Excellent hotel. Rooms were new and remodeled. Spacious, we'll laid out. The bed and pillows were very comfortable. Linens and towels new and snowy white. The hotel grounds are well lit, and safe to go out after dark. Breakfast was extensive and very good. Staff at desk could not have been more helpful and polite. Will return when in area again.
My disatisfaction was first the pillows ,i couldn't sleep my neck was hurting , the pillows were very hard. My husband requested a softer pillow but they didn't have any. I couldn't sleep the hole night. Then the toilet wasn't working
Jennifer was excellent!!!!!! and was so attentive with al us!!! The service was very good and the installations were excellent The breakfast was delicious ando have variety and it was always hot! Thanks for everything.
Jennifer who works in the front desk helped me out so much. I needed a last minute room for cheap for my dad and I because something came up and he couldn't stay with me at my apartment. She was so nice, so polite and gave me some great information. Two thumbs up Jennifer????????
Great price and value. Close to shopping and great places to eat. Great value for the price. We missed the free breakfast since it was over at 9:30 and we slept in. Room was very clean and staff was very friendly.
The hotel has everything ypu need, its clean, has a hood room and bathroom, the breakfast was good. Yhe location is convinent yo interstates, resturants and the local Harley davidson dealer is just a few minutes away.
We stayed in a very nice suite room in the main building at the Best Western. There is a nice living room (convertible couch) side with TV, microwave, refrigerator, and coffee table. The other side had a very comfortable bed. There was a nice desk area. The bathroom was good and the sink area had two sinks. We enjoyed the complementary breakfast in the mornings. It was also nice that there was flavored water out all day long. We loved that. Since we were there for Wurstfest we used the Wurstfest bus to get to the festival. They had a bus stop there. As such, it worked very well. We did laundry there as well. Parking is free. Internet connetion was good.
Made my first visit to Wurstfest, and chose Best Western based on location, pricing and reviews. Stayed 2 nights in a King Suite which gave us plenty of room with a small fridge & microwave, in addition to a separate sitting area with a second television. Our room was just off the lobby, but was still one of the quietest we have enjoyed recently. Although I used Tripadvisor to help make my hotel selection, I did find lower pricing through the BW Rewards members' website. Very pleasant stay in this clean well-kept inn, and will return for any future visits.
In town for fun and shopping. Made last minute reservation and it was the weekend Wurstfest started. Should have been a clue. Dark rooms, roaches and a very rude manager. Rates don't match Trip Advisor unless you specifically ask. Will not be back!!!
Good hotel, better staff. Hotel is starting to show it's aged but overall is well maintained. Hotel met or exceeded all of my expectations and requirements. Very good selection of breakfast items. The staff were super and really are to be complemented on their customer service skills.
Was a very nice place to stay. Employees were very helpful. Room was very comfortable and clean. Pool and hot tub were clean. Was nice having a washer and dryer to use. Breakfast was usual hotel fare but hot and was always full.
Our stay at this hotel was nice. The room did not smell bad, in Our stay at this hotel was very pleasant. the room did not smell bad,in fact it smelled nice. We highly recommend this hotel to everyone. Hotel staff were very courteous and friendly. The bed was comfortable and cozy. The TV and the stations on it were good.
Fantastic hotel and fantastic people. I have stayed there before and will stay again if I ever need to do business in the area. the breakfast was hot and fresh and greatly appreciated. The room, bed, clean towels were everything I wanted and expected.
Stayed two nights with no issues. Breakfast was better than average and the nice girl taking care of it kept asking if we needed anything. We got a smoking room in the back with no stairs. Would stay again.
Had I known this hotel had no elevator, I'd have chosen another one. They certainly don't explain that on their website. I'm not handicapped, but hauling 200 lbs of luggage up a flight of stairs is hard on an old man and an old woman.
Diamond member: Put us in a second story room w/no elevator during a very low guest traffic time. Pool had diaper material floating along w/other materials. Water clarity very poor. AC was quite good.
The room was adequate. The weekend maid service was bad! Friday morning it looked like a 2 year old made up the room! Saturday morning someone put a do not disturb sign on our door, probably the maid as my sign was still inside! Breakfast was okay, nice young lady refilling when necessary! I would give the whole experience at best a 3. If you have physical disabilities you would have a hard time using their toilets! They were so low to the ground, more suitable for kids!
Comfortable beds, clean rooms, nice selection of breakfast items. Conveniently located, short driving distance to restaurants. The lobby was comfortable. I would return. This is silly, but it was very hot when I was there and in the lobby there was ice cold lemon water and cucumber water. That was a nice touch!
Very nice hotel. Great breakfast. Beds could have been a little more comfortable. We had a double queen and one could not be slept in due to every time you made any type of move it would squeak. The other made our back hurt. Other than that, the stay was nice.
will not stay at this hotel again- faucet in room ran continually - bed was lumpy and uncomfortable - toilet kept falling down constantly - noisy next to the freeway - the guy would not allow check-in early and would not give us a downstairs room - the room he gave us was noisy next to the interstate - I think he purposely put us upstairs because he was so rude when I called him at 2:30pm about checking in early
Great breakfast, pool area and rooms are always clean. I would definitely recommend staying here. It is convenient to all area tourist spots and restaurants. It is also convenient to Interstate 35 and close to shopping centers.
Stayed one night on a quick trip through the hill country. A bit dated but was ok for a night. Price was a little high for the level of hotel but it was a last minute reservation on a Saturday during the summer so a lot of hotels were full. It is relatively close to the rivers and Gruene.
Hotel was clean, staff were friendly and friendly. Breakfast was on time everyday and variety was good. Location to restaurants and activities was great. Gruene is approx 2 miles away. Good job Best Western
We stayed at the New Braunfels Best Western for a weekend river float trip- it was very clean and updated and had a free breakfast. This hotel was perfect for a weekend visit and I would stay here again!
On a last minute change in hotels they got us in and reservations were made. Check in was a breeze...and breakfast was great! The wife is particular about hotels and she was very satisfied with it completely.
I have paid alot less and got alot more with othe hotels. The bathroom didn't stay closed, Lock was broke. The room was hot. The shower had low pressure. The ice machine wasn't working. The room had a sour smell... The staff was nice
I booked this hotel because of the ratings and reviews from trip adviser. So I at least expected it to be clean and upgraded but instead found it dirty, needing remodeling and a staff that really didn't care. Not to mention the free breakfast that was stale and hard to believe it was considered breakfast. I spent the first night cleaning the bathtub drain of someone else's hair clogging the drain. Pleased do not recommend this hotel to anyone.
The best place I've stayed in. Staff people are very courteous, they're always eager to help with any needs. Front desk people are the best. They go out of their way to assist you. Rooms are well cleaned, well stocked, my room is always clean. plenty of parking space, great swimming pool, great landscaping, their breakfast is always good and hot. Easy access in & out of the area, easy access to HWY35.
Very nice hotel just off of interstate 35. The room were very clean and the bed was very comfortable. the Breakfast was very good with a large selection. There are several Restaurants in the area either fast food or sit down.
The rooms were clean, the price was great compared to the other hotels I checked. My husband and I was very pleased with the overall experience. We will definitely be staying again. Everyone was very pleasant to us
Honestly, this place is pretty run down. The rooms are musty, the housekeeping staff passes by rooms without cleaning them, and the price for what you are getting just does not cut it. While the Front Desk staff was helpful, our room did not get serviced with any kind of regularity. 2nd day, not at all, in fact. Had to ask for coffee every day. Breakfast was decent, but the same every day. Most places rotate that.
We arrived Friday. We booked 2 rooms. First off, the rooms smelled musty like it hadn't been cleaned. Mirrors were dirty and dust on all the furniture. We found a huge water roach in our room hallway. We were told by the front desk that it is expected being hot and in Texas with a room by the pool. UNACCEPTABLE! Then my sister pulls back her bed sheets and finds a smashed spider. We ask for the bed linen to be changed. The front desk lady said no one is here to change them, but gave us sheets to change them ourself. Then we found a dead scorpion in the room next to the door. at this point we are tired and just want to go to bed so we don't tell them about it until the morning. When morning gets here, we find a fresh dead water roach in sisters room; and we find a live water roach hanging out on our pillow that fell On the floor! We tell the front desk lady and she just stares at us and takes notes. She seemed agitated. I also told her that our feet are turning black when we walk around the room. She had no idea why it would do that. Obviously, the room is dirty even though they said carpets had been cleaned two weeks ago. The breakfast was fine. Nothing exceptional but they had waffles, eggs, sausage, hashbrowns and typical pastries, bread, fruit, yogurt, cereal and bread. The next night was fine except the dead scorpion that was in the corner was now in pieces in front of the door. They swept it out of the corner but didn't vacuum up the body pieces. That night the rooms were cleaned better and they even arranged my daughters dolls cute. But the last night we get home from a long day at the water park and our room is half clean. One bed made, the other how we left it. The sink dirty but the toilet was cleaned. It's like they quit half way through it. Our other room didn't get cleaned at all. My sister got in at 5 and the room hadn't been cleaned at all. House keeping showed up around 5:30, so they told them don't bother we are in for the night. My niece found a roly poly in their room. We talked to a manager twice and he apologized and said they have pest control out monthly and was surprised by the bugs. He discounted our rooms $20 a night for 3 nights since we had issues 3 out of 4 nights. Our rooms were in the inside part connected to the office, so those complaining about the outside rooms thinking inside rooms would be better are wrong. This was our first stay at BW and our last. We will stick to Baymont Inn next time! We came for vacation but because of the bugs we couldn't sleep well.
Door had gaps under and over letting all cooling out. Looked like it had been kicked in before. There was also a dead bug laying a foot from the bed. Good hotel for the price but unless your standards are low, this might not be the hotel for you!!
This hotel has adopted the use of an instant coffee machine instead of brewed coffee in the lobby. This practice made a nice breakfast unenjoyable. I had to go down the street to get a good cup of coffee. They also used pitchers of milk instead of individual containers and one may question the sanitary practices of a hotel kitchen. Soap and shampoo pumps are installed in the tub which you can't reach if you sit to wash. The general feeling is that the management has put bulk quantity pricing above customer comfort and convenience. This is too bad, I was just starting to regain my trust in BW again after a long absence.
Very nice hotel. Would stay there again. The breakfast was very tasty and the kind size bed was very comfortable. Parking was also very convenient. The location was right off the highway making travel to San Antonio very easy.
The receptionist went over and above to accommodate our disability needs. All the staff was extremely helpful. Bed was very comfortable. Room was quiet. Great experience. We will definitely use this hotel next time we are in New Braunfels.
We stayed one night. We arrived early but our room was ready. The shower and sink dispensers were nice. Since we were only staying the one night in was helpful not to have to unpack all of our shower stuff.
The hotel is on 35 but very quiet. Close proximity to Gruene, good restaurants and some great roads if your a biker. Clean rooms, bathroom, and comfy bed. Breakfast hot and plenty of choices to get your day going.
Stay in the main building only. The older separate building rooms are not clean, staff was not good in the middle of the night when there was a problem with the bathroom. Killed cockroaches in the mornings no. Ugh.
I stayed there for 3 nights to visit my daughter and attend the Texas State University graduation. It's located right off of the interstate. The room was clean, breakfast had a variety of items to choose from, and the staff were friendly and helpful.
Front desk people wear rude even the manager when I told him something about a problem in my room it just kept nodding his head. My room smell like wet carpet there was a bug in my pillow the rooms are not very clean I move the night stand out to plug in my phone charger and there was sunflower seed from the last guess I did not want to the anything to the manager because I work in one of the hotel of the same company
The hotel is an older hotel but it was clean and the pool was nice. Our room was not ready at check in but we enjoyed the pool while we waited. The pool area was clean but no towels out in the towel area that was marked Towels.
It was good but not great for the price. Shower backed up when showering. By the time I finished my shower I was ankle deep in soapy water. Room was clean. On 2nd floor and there is no elevator for those that have problems climbing stairs. Breakfast was just OK. I think it was to high priced for the age of the building. Employees were nice. Easy access to I-35 freeway.
i booked my room in January for a wedding at the end of April. When I arrived at the BW in New Braunsfuls at 3 pm(which is check in) my room was not ready, nor had they even started on it. The wedding started at 5 and we were 30 minutes away. I still needed to get myself and 3 children ready. I was doing my childrens hair in the parking lot. Finally when I get a room 45 minutes later it's the wrong room. I had reservations for a room inside access. We were on the side, bathtub was dirty, and lights didn't work. I did not complain because we did not have time to change rooms. Very disappointed. We always stay here every year for Wurstfest and have never had any problems with our rooms or checking in.
Overall, the hotel location was great! The only downfall is they have no elevators. You have to walk up two flights of stairs. And I think it should be told to you prior to your arrival. Other than this it was a good stay.
I have been working for Mccoys for the last 14 years and Best Western it's all I use specially in new Braunfels One of the best places Jennifer is the one that always take care of me it's a very nice and very helpful employee
Very nice room and convenant location in New Braunfels on the interstate service road. Motorcycle friendly and they offer a great breakfast. Best Western as usual was top shelf. I would recomend this motel if your in the New Braunfels area.
We began our drive from Matehuala MX in the morning. Crossing the border at Laredo Texas, our planned destination for end of day was San Antonio. Good traffic. Good weather. Plenty of Sunshine. We decided to push on to New Braunfels, TX to put us on the other side of San Antonio city freeway rush hour traffic! Oh my gosh was this smart! Arrived at the hotel and we were sooo pleased that Best Western once again delivered a great property for us to relax and recover and recharge. Awesome great breakfast buffet set up in the morning. If you are traveling through.. Push past San Antonio and enjoy this clean and quiet Best Western outside of the "big city" !!!
Best Western has its up places and its down places. This is not a good one. The staff is OK, but the place is run down and tired. Our room was plenty big, but there was a terrible odor in it, from what seemed like some kind of sanitizer sprinkled on the floor or sprayed in the air conditioner. It was worse when the air was on, but this is Texas, right? It was sort of a heavy rosy something-or-other smell. I could not wait to leave. My guess is it covered some sort of mold problem. Bathrooms, just OK, although there was some kind of Gak on the toilet supply tube. Both faucet knobs on the sink were loose. One turned all the way around in a circle, and the other was backwards - cold to the left, hot to the right. The door to the parking lot is open and not badged, so security is not impressive. Breakfast gets a C. My grandson needed the sofa bed, and there were stains on one side of the couch cushions and rust on the bottom side of the mattress, where it touches the frame. The pool looked nice enough, but it was dirty it had leaves (or WORSE) lying in the bottom. I would not let my grandson go swimming in it. I don't know. It does look like maybe they are trying to repaint, etc, but this place needs a big infusion of cash, but I think it may be something corporate is going to need to help out with, because it is just not up to what so many good properties look like these days. It was not even really that good a deal honestly. .
I had to remind myself that I had chosen to stay here because once I got there I noticed that it lacked the quality that I experienced at the last place I stayed at. Upon entering the room there was some sort of smell, probably from it being cleaned. The bed was comfortable. In order to get ice I had to leave the building. Take note that part of this hotel is accessed from inside and part has outside entries. I would advise that you spend a little more money and stay at a nicer place.
Arrived around 845pm on a Friday night. The front desk agent wasn't exactly as friendly as expected in the hospitality world. She was helping me and was rude to another guest that was asking a question while assisting myself. Room was clean and beds were soft. It was nice to have a fridge and microwave in the room. Stayed in room 114 and carpet was torn going into the bathroom but overall I didn't see any stains or anything. The lighting in the bathroom could be better! My son swam in the pool and he loved it. It was bigger than expected and pretty clean for being outdoors. The next morning for breakfast there was a decent amount of choices. Eggs, sausage, hash browns, yogurt, pastries and waffles. They had a waffle bar with multiple choices that my son loved! After breakfast I stopped by the front desk and said "excuse me, do I need to stop by the front desk to check out" the agent was looking at her computer and never made eye contact with me and replied "only if you want a receipt" not in a friendly way. Then I replied ok thank you. Her reply was "uh huh". If it wasn't for the 2 different unfriendly agents I would have rated 4 stars. I work for a 4 star resort in the hill country so I expect more professionalism from front of house employees. Overall for the price I will probably stay again for a quick trip but wouldn't stay for an extended vacation.
This was my third stay at this location. It was a peaceful stay...quiet in spite of spring breakers. Becky at the Front desk was very kind. Will most likely stay again. Met a lot of interesting folks at the pool =)
We had room 110. It was very nice and we were very pleased with every aspect. Take exit 189 instead of 190 though, from north. Much easier to reach. It is right off the interstate but was quiet. Breakfast was good and desk clerk was very helpful.
Stay here! it was clean and for the price it's much better than other hotels in the area. It's convenient, very close to Gruene and other sight seeing locations. We were surprised and would stay here again.
Check in was quick and easy at 12am. The room was clean and bright. Very comfortable bed after a long day of traveling. Our tub was draining very slowly so we took a bath and shower at the same time but we let the front desk know and they took care of it. Breakfast was delicious and all staff were very friendly.
Primarily we stay at Best Western or La Quinta. First time at this particular Best Western in New Braunfels,Texas. It met the high standard I am accustomed to at Best Western. Will stay there again in near future.
The attendant was very welcoming, the room clean and large and the situation convenient, easy to find. We came back again later in the month as we were attending concerts in the area. We'll come back in our futur travels in Texas.
Had a great stay at this hotel. The staff was very friendly and helpful. I just wish I had gotten their names. The nice lady breakfast attendant was extremely nice and made sure that we had everything we needed. Also the breakfast was good, especially the sausage patties. The room was clean and had comfortable beds. Hotel was easy to find.
It was ok but had parking outside room . old fashion room . clean and breakfast good but would have stayed at comfort suites instead . It cost only 10 dollars more. Prefer indoor hallways more than door on outside and stairs. Probably won't stay there again I like hotels with indoor hallways and elevators and indoor pools etc.
Room was in excellent condition and the continental breakfast was better than most for the price. Overall it was a pleasant experience. I would recommend The Best western to anyone looking for a good value.
The Western has come a long way. The rooms were very clean. No blankets. ...you had to ask for one. Very good shower pressure. Average breakfast. Cable stations don't lineup with the guide on tv. No elevator for anyone that is handicap. Rooms had fridge and microwave.
We have stayed in this hotel on previous occasions. The staff is always friendly and helpful. The rooms are always clean. The breakfast is hot and fresh with a good variety. The pool was clean and there were tools provided poolside.
good pool and pool area, good breakfast, above average room, good staff, exterior doors, quiet atmosphere, location is perfect for surrounding entertainment, close enough to austin for day trip, close enough to san antonio close enough for day trip. Plenty of restaurants within short distance
I made reservations on line. Upon arrival the clerk checks us in and explains what stairs to take. I asked about the elevator, she said we don't have one. I said my daughter is expecting and I am not able to carry luggage up stairs. She said she could relocate us. She checked and the only thing left was the handicap room, not a problem. Then she said it would be a higher rate due to location. Seriously???? The breakfast was not good. Runny eggs ...and the steamers smelled odd.
We always choose this Best Western when in town or when we have extra family staying in the area. The staff is always friendly. The hotel is centrally located and well appointed. Breakfast is great. Overall it's a fabulous value. We think you'll like it :D
Room was clean and cool when we got there! We had no complaints except that we paid $135 on Sunday night and when we called to come a day early on Saturday they charge was a whopping $179. Definitely not a 5 star hotel to be charging that price but we did it anyway because we didn't have a choice at that point. Hot Breakfast was great and make your own waffles!!! I left an expensive cross necklace on the coffee maker in our room and called 4 hours after we checked out and they had the necklace and shipped it back to me. We have stayed in numerous hotels before and left many items and this is the first one to be honest and turn it in. We will definitely stay here again and recommend to others.
Very good, clean, safe. Good breakfast and general service is warm and cordial. They are ready to help.The location of the hotel is great right on I 35 with nearby grocery stores and restaurants. I liked it very much.
Overall, I was not satisfied with our stay. There was no trash can in the restroom, and I assumed we needed to flush the toilet paper. Well, when we did, the toilet started to overflow. The carpet got extremely wet, and we had to wear sandals/shoes at any time we walked around the restroom/sink area. I indicated to the front desk staff what had happened, but I was told it was not a big deal, and that it would slowly dry. I didn't expect to move to another room, but I at least expected for someone to ask if we would still feel comfortable staying in the same room. Other than that incident, everything was fine.
our room was not cleaned Breakfast is OK but cold and pastries not fresh Coffee is very good Nice to have make your own waffles option The swimming pool is very nice and clean Room decor is very nice . Beds are comfortable
Drove in from San Antonio, great location to visit the Schlitterbahn Water Park where we spent the full day there. Next day, on the advise of Anne at the hotel, we were able to find a tour company to provide us with tubes to do down the Comal River, 4 channels for rapids. Took 2 hour for the river and a great time. Later went to a historic cotton gin for supper.
A two-night stay was highlighted by very courteous and efficient employees. Anne was especially kind. I was grateful that the desk clerk was so helpful when I arrived at 2 am after a long drive. The room was clean and comfortable. Breakfast was fine though cold cereal was mossing.
Nice contemporary lobby design. Awesome bathroom amenities. Friendly breakfast attendant (Ann). The exterior could use some upgrades and the breakfast area could be bigger. I didn't see the difference between the executive double and the regular double.
Pleasant staff, clean room, love that they had shampoo, conditioner and shower gel dispensers within the shower itself. Nice breakfast buffet too! Some of the towels could have been replaced as they were worn and dingy but overall really good experience. I called the front desk to have more towels sent up and they came up in about five minutes or so. Really liked the fridge, microwave and iron/ironing board which was totally convenient and useful. Location on I-35 provides easy access to all destinations. I would definitely stay here again.
I am pleasantly surprised with our experience at Best Western,Everything was above board. The buffet breakfast buffet was the best yet! Go see Anne,Shes a sweetie.We would definitely stay here again..
I enlisted help from Becky at the front desk to secure a room in another city for a family member. Becky was so kind, patient and very professional. Several parties checked in while I was working out details and Becky offered them the same professional service. Becky certainly is a calling card for Best Western. I will recommend this Inn and Suites to my friends and family for sure.
Our hotel room was TERRIBLE. The drain did not work. There was hair ALL over the bathroom. Bed skirts were horribly stained. There were pen marks all over our bench. I stepped on somebody's hair clip that was left on the floor. Floors were not vacuumed at all.
I was traveling for business , my wife was with me for a get away. This Best Western is close to downtown New Braunfels , and lots of shopping , there was a variety of restaurants near by. Traffic was not a problem, easy to go touring from here. Not far to Gruene . The staff was very friendly professional . The breakfast is good. We had suite , it was nice,the room was clean.
Staff is very nice. Ann is especially attentive and breakfast is great! Location on I35 allows for quick access to any local attractions. Standard room looked fairly new, beds were comfortable, I liked the large sized tv and clean remote control.
The is an average motel with NYC rates...we were in town for a wedding - we used Expedia and somehow ended up with this "motel" - doors of the room open to the outside - there are a larger number of hotels near this one - quality brands - we made a big mistake and paid a ridiculous amount of money for 2 nights - be aware !!
Nice hotel. Staff was friendly, room was clean, hotel was clean and breakfast was fresh. Only "negative" is I was surprised that most of the rooms were outside doors. That usually makes me uncomfortable; however I felt safe here. Overall our experience was very good! I would recommend this hotel.
I woke with a allergic reaction to mold, this was taken care of by moving my room!!! No problem after that, they are old and need remodeling! Otherwise, the experience was really good food okay, coffee was great available 24/7. Room service was good. The Dancing on my head, children up stairs had a dance mat after 10pm, that was taken care of Immediately!!! All was good, comfortable and great service!!! I'd give it a 4 star!
The hotel/motel was very clean and located at the end of Gruene Rd at I35 which made it very easy to get in and out of. Convenient for going to Gruene or going to Schlitterbahn. The rooms were very clean, the beds were comfortable, the air conditioning worked great and the shower pressure was wonderful. Lots of hot water! We stayed in a king suite. Breakfast was average. I was surprised by the fact that some rooms are outdoor access and not inside the hotel. The manager was kind enough to change our reservation when we arrived to an indoor room.
Room was very clean. We spent a week night there and it was packed so be sure to make reservations ahead of time. Breakfast was the typical continental but get there early as the supply was nearly depleted by 8:45.
The hotel itself in this area was a decent value, though I prefer similar options without rooms that open to the exterior/parking lot. The hot breakfast could and should have been better. We've traveled to New Braunfels a number of times now and while I would stay here again, I would consider competitors next door and in the adjoining parking lot as well.
Everything was great except the tv/remote did not have a functioning guide to channels. It was showing an analog system and the remote only works in the digital system. Also their price is much higher than normal in the area.
Extraordinary area, calm, agreeable bed, fabulous breakfast things. Indoor pook and hot tub. Anteroom loaded with perusing materials and extra large flat screen television and couches. AARP daily rate is an awesome quality. Near downtown and Second Mon Trade Day grounds. Attempt to go see the new extensive BOWIE KNIFE in plain view.
We had by this stay starting now been in two other BEST WESTERN Inn. This one was the best Days Inn we have ever stayed in! Heartfelt staff, clean room, and marvelous territory! Would stay here afresh! i cherish it
When my friends said we were staying at the Best Western for the weekend, I wasn't too thrilled but knew it would do for a shower and place to sleep. This Best Western exceeded my expectations! The hotel lobby is updated with a modern look, the rooms spacious, and immaculately clean. Definitely would recommend. The continental breakfast is well, standard, if you like that kind of thing!
No gym and issues with our hotel door but for the price, a decent deal, Staff was helpful and nice. Hotel lobby and breakfast was good. The only issue was upon a recent upgrade, there were still some issues with our room but overall experience was good.
Best Western staff Becky and Jennifer were amazing. These two ladies were friendly and very helpfu. l have found my lodging for every visit. Breakfast was great. They have many meal options. The sugar free syrup was just what my diet needed. The rooms were very clean and comfable. Kid friendly.
This hotel served its purpose, good price, clean and friendly staff. It's certainly no 5 star hotel but, it was good as a overnight stay. Wasn't too busy, and we actually got to park in front of the room so that was a plus. Schlitterbahn is about a 10 minute drive, that was the reason we stayed in this hotel in the first place.
Manager not willing to cancel reservation and work with customer. Could have been more accommodating to a customer issue that was beyond our control.Unfortunately put money in the way of good customer service.
Nice, Clean, Large rooms. The bath has a soap, and shampoo dispenser. The AC is so cold that you need to run it in the red. The breakfast is a nice plus, with the fresh fruit, bagels and of course the waffles. I Will come back.
Lodging is off I-10, advantageous to different eateries, different inns, and service stations. Perfect area to get a decent evenings rest before heading focuses west, north, south, or east. Try not to give this inn a chance to cruise you by.
We come to this location once a month for a business trip. The service is great! Easy access to shopping, food, and entertainment. Friendly staff and clean rooms. We will be returning to this location!
Highly recommend. Price is great...clean...accommodating....updated. I have no complaints whatsoever. I meant to get the woman's name who runs the breakfast but forgot to do that....she def deserves a shout out....plan to stay there again!
We stayed there for the weekend for our daughter's graduation from Texas State University. Nice place to stay, clean rooms, friendly staff. Lounge area was a little small during breakfast for the number of guests.
The staff made a special effort to suit our substantial family gets together. They were there when you required them, however else, I had an inclination that I was in my home. Agreeable and clean rooms, shady from the patio and a back deck with amazing perspectives of the nightfall. Greatest few days of my life!
We stayed in mid May for a weekend getaway with 2 moms and 2 teen daughters. I had booked online then had called as I seen price had dropped. I was given the cheaper price which I appreciated. So we got a good deal. I had requested indoor room in special instructions. When we arrived, I asked if it was an indoor room. She said that they were out of those rooms but they had a suite that we would have to pay more for. We agreed because we wanted to be safe with having the girls with us. We were right down the hall on right, room 106. We were surprised that they called this a suite! It looked like a smaller hotel room!! Oh well we were just going to sleep there! When we checked out we were not charged the extra and appreciated that! We heard people in the pool but never went out there as we were in and out enjoying New Braunfels and Gruene. Breakfast was a little better than average Staff was friendly! . We parked right in front with plenty of parking each night, in well lit area that was nice! I assume others parked on side near the hotel rooms. I did notice the stair door is right when you walk in lobby to the right since there is no elevator for 2nd floor. Nothing bad to really say about this place but I proably would try another place another time.
I work weekends and like a hotel that is close to my work, and close to other amenities. This hotel satisfied that. The staff was very friendly and helpful, and especially Anne, who prepared the breakfast. She was very cordial and informative. The hotel was clean, the beds were comfortable, the breakfast was very good, and we could relax here. I will come back.
Overall the hotel is clean and the staff is very helpful and friendly. The rooms are "tired", construction is old and drafty, and the beds were awful. I would not recommend this hotel at this location and I usually like BW!
This location is good for an overnight stay. I would not recommend this location for more than 1 night. There is not an exercise room, lodging is adequate to get sleep, shower and on to the next destination of the road trip!
We were travelling with senior citizens and wanted to make sure that our accomodations met their needs. We were travelling from out of state and knew nothing about the area. We were pleasantly surprised! Comfy beds, awesome shower, delicious and generous free breakfast! Everyone on the staff was very friendly, helpful and attentive. This place was perfect. I highly recommend it.
The hotel is very clean and the beds are comfortable, but it is a motel, not hotel, and the room door opens out to the parking lot. It grossed me out, and did not feel safe, although nothing bad happened.
Becky at front desk answered my phone call and gave me a great rate! I pulled in a minute later to her welcoming me to Best Western. Check in was fast and she informed me all about the pool and breakfast hours. Thank you Ill be back in June for 3 days :)
Sorry excuse for suite. Booked a suite online, but when I arrived it was a regular two bed room. I informed about booking a suite. They upgraded to an executive double room. And that was, according to manager (nice lady), their biggest room. Actually, it was a tiny bit bigger with queen beds.
This was our first time staying from an optimistic standpoint WESTERN Inn and we couldn't have been more satisfied with our general experience. From the first occasion when I talked with Tyler and Todd by means of telephone to our last discussion at registration they gave us world-class administration and help. I would prescribe this area to anybody searching for a straightforward weekend away
The Best Western Inn & Suites was convenient to I-35, local restaurants, and other venues. The hotel staff was friendly and offered restaurant advice (which was spot on!). The suite we booked was spotless and comfortable - very quiet and breakfast was had many options, hot or cold choices and great coffee. Will stay here again if staying in New Braunfels.
everything was great, room was clean an in good working order. good location, great staff, no problems what so ever. Loved it. breakfast was good, nice pool, it was quiet, slept well, would stay there again for business or pleasure.
This hotel is at a good location and was very relaxing. My husband and I enjoyed the hotel. The breakfast hostess even suggested a nice German restaurant that was good. It is nearby to several places to eat and near Gruene. I think we got a good value. We stayed upstairs in the back. They also have inside rooms. We did not have to go far outside to get to the breakfast room. You could walk inside to get there. There is not an elevator, so if you do not want to climb stairs, request a downstairs room.
Best Value for a comfortable, quality service and setting convenient to everything from San Antonio to Austin. Quiet, beautifully appointed rooms. Excellent breakfast. Service staff is warm and friendly. What more could you ask for?
The room was priced well, it was attractive, clean, and easily accessible to parking. Great breakfast and friendly, helpful staff. LaQuinta has been my first choice for a while, but Best Western may move to the top if this stay is any example.
Peaceful, quiet, beautifully appointed rooms. Great breakfast with wonderful, friendly hostess. There isn't another hotel we would ever consider doing business with when we come to New Braunfels! This is IT!
we have used this best western hotel before. the location is extremely easy to reach and leave. they are priced a little high for multiple night stays, but not to bad for one. breakfast was very good and we were well taken care of.
Reasonably priced motel in a convenient location for visiting San Marcos, Schillterbahn, and San Antonio. Staff was very friendly and helpful. Prices a bit lower than similar BW motels in the San Antonio area.
Best Westerns are one of the hotel chains that are always on point it comes to providing great value, and this location was no different. Clean rooms, great pleasant staff, new and modern, QUIET, and just overall had a great vibe. Great for families, business people, EVERYONE!
Beautiful hotel in a great area! Wonderful breakfast and very caring and helpful staff. Especially the front desk manager and the morning breakfast woman!! They both went out of their way to keep everyone happy and content with their stay! The room was beautiful and clean and the bed was comfortable!
The last couple of times I've stayed at a Best Western they were nicer than expected. Very clean almost as if they had been recently remodeled. Easy to get to, right off the highway and fairly close to all the local sites and restaurants. For a place to stay I would definitely go back!
Multiple things including rude staff, rude manager, not cleaning the rooms thoroughly. When we complained about our experience of checking in, we were told that they would "release our reservation" and we could go somewhere else. Great customer service don't you think??? Lets not bother trying to resolve things, we'll just send them on their way. (a little sarcastic, I know)
Overall, it was a great value for my money and for my stay. I will be staying at Best Western again on my next trip to Chicago. The front desk staff were so nice and accommodating. Parking was great. My grandkids loved the breakfast - coffee really good
The staff there is the BEST! Everyone is very helpful and welcoming as soon as you walk in. The breakfast was good as well. I would like a bigger variety of meats for breakfast but other than that it was great!
This hotel is dated in their offerings (basic TV channels & slow internet) the common area is fine but the breakfast is hot breakfast with several choices. There is not a restaurant for dinner with in walking distance
The hotel was really nice and clean, the staff was accommodating and very friendly, the "Breakfast Lady" is a Hoot and keeps ya smiling in the morning -nice breakfast (free) and plentiful-highly recommend the same. Ask the "Breakfast Lady about her dogs-you will enjoy the conversation and she will advise ya of places to go locally.
We loved our comfortable, quiet room! The breakfast hosts are outstanding and kept up with the crowd! There are rooms with inside entry and others that open right to the parking lot, so if interior doors are important to you, be sure and ask when booking. The motel is right off the highway. Drive the river road while in the area---beautiful!
Professional and courteous staff. Superb breakfast. Probably the best breakfast offered in any hotel. Lots of variety. My kids loved the breakfast and actually complimented it as being the best by far served in any hotel we have stayed at. I definitely got my money's worth.
Hotel was nice and clean. Front desk staff were friendly and helpful, especially Anne. We missed the continental breakfast due to the daylight saving time change and she brought out some muffins for us to nibble on. She and the front desk staff gave excellent directions to places around town. This is a "thumbs up" hotel.
Access from the freeway was a little difficult, but the room was very good and people extremely helpful. Very courteous and helpful server at breakfast which was also good. We paid extra for the jacuzzi - it was ok but not really very large. Clean and efficient hotel. I would recommend it to others.
Anne was a wonderful attendant. She helped me every morning while I fed my daughter. Shhe would prepare me a breakfast and wash my baby dish. She recommended activities and dining. She had a lovely disposition.
I found the hotel to be clean and run professionally. The staff went out of their way to recommend places to see and eat. It would be very hard to find any fault with this hotel. I must give accolades to the front desk staff for their help
Overall the hotel was nice. The hotel was clean and comfortable and the breakfast was totally fine. However, I think we just happened to have the worse room in the house. A king suite, with a bathroom door that couldn't clear the toilet so that it couldn't close. The hotel did offer us another room, but we had already unpacked and didn't want to deal with it. The room was $150 a night- really? Never seen anything like it.
We stayed one week at the New Braunfels, Texas Best Western and it was an absolute delight! What made the accommodations so wonderful, was the hostess working while we were there, Anne. She made us feel like we were honorary guests at her own home, taking responsibility for our comfort in the Inn and enjoyment of the city. She was knowledgeable about surrounding shopping, dining and entertainment, giving helpful advice that made our stay in the city a very fun vacation!
close to the highway, quite and easily found. Close to all sites for the visit, family, friends, sightseeing. Staff very helpful, and service prompt. Local paper available, and readable...did miss the USA today
easy access, friendly helpful service, breakfast was as advertised, plentiful and tasty, good choices. Easy access to rooms. Needed first floor, because of being handicapped and front desk was more than helpful in ensuring we had a first floor room
I've done a fair of roadtrips through N.America (20+) and Best Western is almost always a bit above my budget target; but this time a I got an excellent deal and went for it. I was not disappointed, a bit more classy than most. The room was nice, a bath, coffee perculator and breakfast had a very friendly lady in attendance who kept things tidy and took well good care of us. Hopefully I end with more of such deals.
We enjoyed our stay at Best Western. There was, however, a problem with the bathroom sink, the stopper would not come up after you applied the stopper stem. The front desk was quick to aid assistance. We enjoyed the continental breakfast especially with Anne Phillips who took care oversee facilitating the breakfast. Anne was a great help in that she aided us in getting to know the city of New Braunfels. We enjoyed our time with her.
The hotel is old and area around was unkept. Hard pillows, no hand lotions, room not clean. Flickering floor lamp-had to unplug. Anne the breakfast lady was very friendly and helpful. She even made fresh eggs for us. Front lobby was nice.
Moving cross country stopped in at The Best Western. I could not sleep and Jennifer was so nice she helped me chill out so I can fall asleep. Love this place!! Totally changed me opinion about the quality of the hotel!!!
The location was very close to Gruene, TX and to downtown New Braunsfels, TX. This was the best point about the hotel. There are a set of rooms that have the front door that goes outside and a set of rooms that have the front door that goes inside a hallway.
My wife and I were visiting friends and stayed in room 101. The staff were accommodating and frìendly. Our breakfasts were especially enjoyable. We met a lovely lady named Anne, who was a wonderful hostess. She saw to our every need, while having breakfast and answered many questions about the area and gave names of the restaurants in the area. The front desk staff, all of them, we're pleasant, smiling, and helpful. I'm telling everyone about this place. We intend to return! The best Best Western I've stayed in for a long time.
The room smelled a little musty since the room opens to the outside like a motel. The setup makes it easier to unload from the car though. It got better after the air was going for a bit just like at other motel like places I've stayed. The bathroom had nice granite but there were dispensers on the wall for shampoo and such. This seemed much more cost effective than the little bottles, however, the shampoo dispenser in our room was empty so I had to wash my hair with body soap so that was a little irritating. I usually bring my own but was trying to save suitcase space since we had more than enough to lug around for the holidays. Since there were very few guests when we were there, the lady in charge of breakfast (Anne) asked us what we wanted and then went and the back and prepared everything - eggs, sausage, poured us juice, even cooked our waffles for us. She was very nice and attentive. I've never been waited on at a Best Western :) she was quite enthusiastic and helpful. Overall I would probably stay again for the price but I would definitely double check the soap dispensers earlier next time.
Very disappointed to turn up and find that this hotel's standard rooms are all with outside doors. We were offered an inside room for an upgrade of $20 - no thanks. So we drove around the side to park our car right outside our door which is not a benefit seeing we will hear every other car that arrives and departs. We were asked to sign a document at the front desk promising not to smoke in the room, however, as we checked into our room there were a few people outside a room two doors down that were tailgaiting right outside their room, BBQ grill and all. So much for the non smoking policy, all the smoke from their BBQ came into our room. Who knew you could bring your own cooking facility to a hotel? Rooms was clean and updated so no complaints there. Up to you whether you're OK with an outside room but we'd surely not stay here again.
Room 121 was enviting with every amenity . Jennifer our delightful hostess makes delicious Texas waffles ; eggs sausage coffee were hot fresh and very much enjoyed thank you Jenifer! We are so glad we chose this Best Western with our smoke free room for a good nights rest the night before Christmas eve!
Hotel has safety concerns. Exterior door lock has hardware removed, Robbers can enter hallway and access peoples rooms. Our deadbolt did not work also, reported these items to the desk clerk and was blown off. To be secure in the room at night I moved a piece of furniture in front of the door so no one coule kick the door in at night. I will never stay here again.
Hi, I recommend this hotel, I was here five years ago with my family. The place is very nice compared to my last stay. The staff is very friendly. And on my next trip back to this hotel. In general all service is excellent.
I was traveling home from a business trip late last night when I got caught in a storm and decided to be safe and check into a motel. Boy am I glad I did! This is a fantastic motel. It may not be the 4 Seasons, but its a fairly luxurious motel--clean, comfortable, wonderful amenities (do yourself a favor and check out the breakfast buffet), and best of all, the staff hospitality is out of this world. In particular, the manager/owner (?) Mike is very helpful, as is Jennifer, one of the staff members who greeted me early this morning with a friendly smile and went out of her way to help me w/ answering questions, getting me a tray, and/or other small items I unexpectedly needed at 7am. I like this place so much, I even extended my stay. Well worth it!
We were given room 223 on the back, the room was ok, but there was no soap for face or hands, the dispenser was empty. I went to the front desk to ask for soap. The chair by the desk had some really nasty stains, I was afraid to sit on it with out a towel. The I woke up with a really bad headache and my nose running as if there was something on the room making me sick. We left for the day and I started to feel better. When we got home that evening the housekeeper had been there and there was not a single soap, hand towel or wash towel. Not sure if they are short staff or what but the room was not as clean as I normally experience at a best western. Again the next morning I woke up with a bad headache and dizzy. We left the hotel as quickly as we could. I think they need to clean that room from end to end and wash the rug.
Wifi worked pretty good it wasn't perfect but good enough. The air conditioner and tv worked well. As far as the amenities, first time I have encountered shampoo, conditioner and soap dispensers in the shower. Looked like they worked good, not sure if it will work long term though. Good experience not great but very good. Good breakfast!
The experience at this hotel was excellent as we have generally found at all Best Westerns. It is our favorite hotel chain!!We plan to continue going to Best Western. I would recommend this hotel to anyone.
The staff was very friendly and gave good directions for local places to eat. The bed was comfortable, the room clean, the internet fast, the hot breakfast tasty. This was a very good value for the price.
I was surprised to see this was one of the better hotels in the area the rooms where clean and didn't have odd smell to them beds were comfortable and staff was great very helpful and friendly I would stay here again
What you expect from a Best Western, except the pillows are very small and hard, and the bathroom sinks are at a height for small children. This was a nuisance and the pillows made getting to sleep very difficult.
The staff was friendly and the hotel looked nice overall but found roaches in my room which was disgusting. Breakfast offered is great too. Everyone was really nice and has a great attitude. Did not report the problem as it was my last night and was extremely tired to be moving all my things to another room but found the roaches that second/last night and the morning of checkout found one on the bed. Will never stay at this location again.
My husband and I were treated with the utmost respect.We had several family members staying there. We were there for a funeral.The rooms were nice and clean . The housekeeping staff bent over backwards to make our stay pleasant . The breakfast was great everything we needed was there. The breakfast hostess went above and beyond to serve us and was very compassionate . The front desk was very helpful to us when we checked in early.Thank you for making our stay there so pleasant.I will definitely stay there again...
The entire hotel staff did everything possible to make my stay comfortable and event free. Jennifer made sure my reservations were correct and even went out of the way to make sure I had fresh coffee and other items at 5 AM. The price is more then fair for this area and the hotel is well lit and very clean. Plenty of restaurants and places to shop nearby.
This was my fourth stay at this Best Western and each stay was a good experience. The staff is super friendly and there is always fresh coffee available in the lobby. (BW has really good coffee.) The rooms are clean, the beds comfortable, wifi works well in all areas.
Stayed here on 2 separate occasions and enjoyed both. Rooms are spacious, modern and clean. Breakfast was adequate. Besides not being able to get the wifi to work on my iPad (even tho it worked great for my other devices) and the washer not working in the laundry room ( jammed coin slot) this place was great.
My family and I had a wonderful stay at the BW of NB. We arived Friday, October 23, 2015, stayed in room #124 and it was lovely. The room was beautiful and clean and very warm. My Daughter and myself went to breakfast Saturday morning and Ms. Anne took great care of us. Thank you again for a great visit.
Sharlese is a most pleasant and very helpful person. She went way above and beyond to help me get to the hotel. There was a major accident and the freeway and access roads were shut down and I could see the hotel but could not get there.
The room was quiet and comfortable. The staff and service (Anne) was exceptionally helpful and friendly. The breakfast was very good. It is a very busy time of year here in New Braunfels and luckily we had made a reservation. A storm hit the area, but we slept soundly. The accommodations and TV were excellent. We will definitely will come again.
What a wonderful visit! We were allowed to see a room before we secured it, the manager was very willing to show it to us. The room was large and roomy, quiet, comfortable bed, all was as advertised. We were visiting family in the area and it was a great central location just off Interstate 35, at exit 189 S. The manager and front desk clerks were very friendly and polite, Annie, the lady taking care of breakfast, extremely nice and friendly, made us feel like family. Breakfast was good and consistent every morning. Their were 2 TVs in the room, and even though they were under going a change from Analog to Digital, we had no problems at all. The internet a little slow, plugged into outlet and worked great! Probably part of change in cables. We will absolutely stay again if we are in this area! It is close to many family activities, outlet malls, great restuarants, everything good, nothing bad. We were 2 nd floor and there is no elevator, but not a bad climb and very quiet! Loved the people and the hotel!
We were at this location for two nights and had a great experience while we were away from home. The room was not only clean, but also quiet as we were near the lobby area. My family enjoyed the variety of breakfast options offered.
Room was quite nice. Comfortable and clean. Staff was excellent, especially Anne who worked in the lobby setting out breakfast items and making recommendations for nearby places to visit during our visit. Every hotel/motel should have someone like an working for them!
We arrived with no reservations were allowed to see a room before we booked it, made to feel welcome and the check-in went very smoothly! The manager took care of us, ( 2 couples, 2 rooms), was extremely nice and helpful. We had great breakfasts every day, a really nice lady ( the breakfast lady), Annie was so great at helping us, had a way of starting our day off with smiles, and directions, etc. stayed 4 days and will definitely go there if ever back in the area! ( Texas is a BIG place! ) feel very fortunate that we found such a nice, clean, comfortable, safe place! Thank you! The motel sits just off interstate 35, need to get off at exit 89 going south, frontage road only runs one way to south. You do hear the traffic, if outside by the pool....did not bother us. Many activities in this area for families and kids, also large flea markets and Artisian shows ( wood carvers in Gruene) many old shops were full of history, good places to eat.....fast food or restaurants family friendly prices. I gave a 4 rating on service because of one maid, who did not do a good job! The management was going to take care of that the day we left as it only happened the day before, other wise we couldn't have been happier! Very quiet, clean, comfortable! There were some problems with the Internet, was slow. They were changing all their TVs to digital and I think may have made the problem??? I did find that if I plugged my iPad into an outlet the internet worked much better!
Trouble with TV working (2 days to fix), room left unlocked, housekeeping not leaving wash cloths or cleaning bathroom, internet issues. Front desk staff were good. Breakfast was okay but eggs cooled off too fast.
Friendly and informative staff. Easily accessible and affordable. If you get to meet Anne during your stay you will be delighted. Lovely woman. It had been a long day and many miles on the road check in was quick and painless. During this 14 day road trip this hotel was a definite winner.
My only regret was that we only stayed one night in this hotel. We were away for 2 weeks and most of the places we stayed were nice, some better than others. But if every night would have been in this hotel, it would have been more enjoyable. The breakfast was very good and the lady who prepared and managed it was very hospitable.
Enjoy the breakfast always...One of the reasons we love Best Western hospitality is always what we get from the Pacific Ocean to Arizona and Texas...The rooms are always clean and the beds are very comfortable...Thanks Best Western for making our stays in the United States of America so special...We have made an effort to always stay at the Best Western Inn and Suites where ever we go...If we are not able to get a room with Best Western inn & Suites we are disappointed...Thanks...MGM
Extremely nice personnel and nice size and equipped rooms. Check in desk clerk was very informative and the lady in charge of breakfast was a delight to talk to and also very helpful about the area. Her bright smile and personality would make anyone smile. What a pleasant start to the day.
Very good experience. Offered me early check-in since we reached early. Good breakfast. Very good internet service and Clean room. Perfect location to check out other things in new braunfels. Good restaurants near by.
We found the hotel clean and comfortable. The breakfast was plentiful. The staff was friendly and helpful, advising of good places to eat and spend the day. Hotel is located conveniently to river and shopping.
Clean, quiet comfortable room. We had a restful stay. Great restaurants and a stroll in Landa Park also added to the day Breakfast at the hotel was great-Texas shaped waffles DELICIOUS!! We are already planning a return stay in December.
Our first time to Texas, and was pleasantly surprised at the area. Convenient to the interstate highway, and there were many eating establishments in the area. The room was nice, Relaxed in the pool and hot tub when we had the chance, and had a pleasurable experience here. We will stay here next time in New Braunfells.
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