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Destination
Mountain View, Etats-UnisDate d'arrivée
29/01/2023Date de départ
30/01/2023Chambres 1
2 adultes, 0 enfant
Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !
Destination
Mountain View, Etats-UnisDate d'arrivée
29/01/2023Date de départ
30/01/2023Chambres 1
2 adultes, 0 enfant
SureStay Plus Hotel by Best Western Mountain View est idéalement situé dans le centre de Mountain View. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année. 
Sur la base de 267 avis Situé entre San Francisco et San Jose, au cœur de la Silicon Valley, cet hôtel SureStay offre un séjour agréable et un accès facile aux attractions locales. La proximité des Highways 101 et 280 fait de notre établissement un lieu pratique à un prix abordable. Pendant votre séjour au SureStay Plus By Best Western Mountain View, vous serez à une courte distance en voiture de grandes entreprises telles que la NASA, l'hôpital Moffett Federal Airfield-VA, le département des anciens combattants des États-Unis, Facebook et Google. À 15 minutes en voiture, vous pourrez également vous rendre au célèbre hôpital de Stanford.Commencez votre séjour reposant en vous enregistrant à votre gré via le comptoir 24 heures sur 24. Savourez un petit déjeuner gratuit avec cafetière Starbucks et machine à pancakes pour un délicieux repas copieux avant de partir à la découverte des attractions et activités environnantes. Le parking gratuit, la piscine extérieure, le centre de fitness et l'accent mis sur la propreté garantissent un cadre accueillant pendant votre séjour.Notre établissement SureStay constitue le point de départ parfait pour vos activités, car il se trouve à proximité de l'amphithéâtre Shoreline, connu pour ses événements et concerts annuels, de la région du centre-ville de San Francisco (à 48 kilomètres) et de la gare de Caltrain pour les excursions d'une journée. Les lits amples et confortables, l'espace bureau pratique, l'accès à Internet haut débit, la salle de bains tout équipée (avec téléphone), les grandes télévisions, les téléphones, les lits enfants gratuits et les chambres acceptant les animaux forment l’environnement idéal pour les affaires ou les loisirs, avec vue sur la montagne.Que vous utilisiez votre chambre SureStay commeun hébergement reposant ou le point de départ pour vos activités, vous aimerez cet hôtel agréable et confortable de Mountain View, en Californie.
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"Down to earth, simple, clean hotel"
My husband and I stayed at this hotel for business. The hotel is clean, simple, down to earth staff with excellent customer service, good WiFi, serves a great variety of hot & cold breakfast, and has a small gym. The hotel is within walking distance to restaurants and Target.
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Thank you very much for your great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon on your next visit to the area. Thanks again
"Catch up on rest affordably"
Quiet room with comfy bed that you don't want to leave. Hot water right away in tub and sink. Breakfast is enough for lunch too with fruits, eggs, meats, breads. Internet fast and tv provides ample channels. Staff nice and helpful ...love those look
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Hello, Thank you very much for taking the time to provide us with your feedback and helping us in improving our services. Our goal is to exceed our valued guest's expectations and provide them with the best services. Please feel free to call me or email me for any help with future reservations I will be always at your service. We look forward to serving you again and we hope to have the pleasure to see you again on your next trip to the area. Thank you again
"Do not stay here."
This is an old hotel that is desperately in need of remodeling. No microwave, no chest of drawers, electric outlet is inaccessible to the coffee maker, limited access to the lobby during early morning hours. Not up to BW standards. One should only stay here if it is the only room available in the area.
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Thank you for taking the time to provide us with your feedback and helping us in improving our services. We are sorry to hear that your experience was not what you had hoped. We strive to offer the best service and amenities to all our guests to make sure they have a nice and pleasant stay, but circumstances prevented this during your visit. We take all feedback to heart and will make sure that the situation you experienced is fully reviewed to ensure future guests are not inconvenienced this way. Our main front door is locked between 11:00 PM and 6:00 AM however our guests can access the lobby and have coffee and tea 24 hours by calling the front desk number displayed on the front door notice. We are sorry for the misunderstanding, and we hope that you give us another chance to serve you and make your next stay memorable, please ask for me personally if you need anything during your next stay I will be always at your service. You can call us directly and ask for the manager special discounted rate for your upcoming reservations Again, thank you for taking the time to provide us with your feedback Best regards,
"Customer Service speaks volumes"
My original review of our stay September 27, 2022 was written honestly. Immediately I was contacted by management and apologies and amends were made. I really appreciated the MANY follow-ups to my concerns. I use Trip Advisor reviews when I book hotels and because my first review was only negative I wanted to share that the staff and management's customer service should be considered. Thank you to manager Samir for caring!
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Hello, Thank you very much! We sincerely appreciate your kind comments regarding your recent visit and thank you for taking the time to provide us with your feedback. We strive to exceed our guest's expectations and are pleased that you enjoyed your stay with us. We are glad to know that our staff was friendly and helpful. I have personally shared your review with my team and we are all very happy to know we exceeded your expectations. We look forward to serving you again and we hope to have the pleasure to see you again on your next trip to the area. Thank you again
"Going to stay again in the future ADA+"
We really appreciated the ADA room's handrails and shower chair. The beds were comfortable and thankfully plenty of them. Staff was also very accommodating when we needed to stay one more night. Thank you all.
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Hello, Thank you for taking the time to provide us with your feedback and helping us in improving our services. We are glad that you enjoyed your stay with us. Our goal is to exceed our valued guest's expectations and provide them with the best services. Please feel free to call me or email me for any help with future reservations I will be always at your service. We look forward to serving you again and we hope to have the pleasure to see you again on your next trip to the area. Thank you again
"Almost great"
Booked this place due to price and hot tub. Hot tub was closed, which was a big disappointment. Stayed for 3 nights, told them I did not need the room serviced the first morning there, because we arrived late previous night and did not use anything in room. Second morning I wanted service. Came back that evening and room had not been serviced. Front desk gentleman was very nice.
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Hello, We thank you for choosing Bestwestern SureStay and for taking the time to provide us with your feedback and helping us in improving our services. We are sorry to hear that your experience was not what you had hoped. We strive to offer the best service and amenities to all our guests to make sure they have a nice and pleasant stay, but circumstances prevented this during your visit. We take all feedback to heart and will make sure that the situation you experienced is fully reviewed to ensure future guests are not inconvenienced this way. Our Hot tub is closed for major repair and no longer advertised as an available amenity in our website. We hope that you give us another chance to serve you and make your next stay memorable, please ask for me personally if you need anything during your next stay I will be always at your service. You can call us directly and ask for the manager special discounted rate for your upcoming reservations Best regards,
"NOT acceptable"
Do not stay at this property. You will be so disappointed and it is not representative of Best Western. The room was not clean (thick dust on the headboard), refrigerator was in the middle of the room upon arrival and never worked when plugged in, paint peeled off the walls and the door knob to the bathroom fell off.
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Hello, First, we thank you for taking the time to provide us with your feedback and helping us in improving our services. As I expressed in my email to you earlier, we are sorry to hear that your experience was not what you had hoped. We strive to offer the best service and amenities to all our guests to make sure they have a nice and pleasant stay, but circumstances prevented this during your visit. We take all feedback to heart and will make sure that the situation you experienced is fully reviewed to ensure future guests are not inconvenienced this way. We hope that you give us another chance to serve you and make your next stay memorable, please ask for me personally if you need anything during your next stay I will be always at your service. Again, thank you for taking the time to provide us with your feedback Best regards,
"Simple hotel with down to earth staff"
My husband and I stayed at SureStay Plus of Best Western in Mountain View. The hotel staff is down to earth. The hotel manager, Samir and his front desk staff: Jose & Hilda were all welcoming, friendly, professional, gave excellent customer service and made our check-in a breeze. The hotel is simple, clean, comfortable bed, ample parking, great variety for breakfast, small gym, pool, and business center.
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Hello, Thank you for taking the time to provide us with your feedback we really appreciate you great review Our goal is to exceed our valued guest's expectations and provide them with the best services. Please feel free to call me or email me for any help with future reservations I will be always at your service. We look forward to serving you again and we hope to have the pleasure to see you again on your next trip to the area. Thank you again
"A Most Enjoyable Stay"
My wife and I have been staying regularly at BW SureStay Plus Mountain View whenever we are in town. There are several reasons that we consistently choose this underrated and unassuming place over many other hotels dotted along El Camino Real, which is arguably Silicon Valley's most commercially vibrant and culturally diverse thoroughfare, one that connects San Jose with San Francisco. For starter, the hotel's location is excellent, with Whole Foods, Trader Joe's, Safeway, Target, Kohl's, Walmart, Starbucks and F&B outlets all located within 5-10 minutes of walking distance. Nestled behind the hotel, just two minutes away, is a neighborhood park with playground and picnic tables. Besides its convenient location, the hotel is also well-organized and neat, with housekeeping staff constantly at work to keep the place clean and orderly. The service level of the hotel staff, under the leadership of its highly experienced GM, Samir Bentaieb, is fast and responsive. Seldom do we have to wait more than a few minutes before getting a response from the hotel management. Finally, the hotel offers a wide selection of hot and cold breakfast daily, with eggs, sausages and bread, as well as pancakes, fruits and yogurts, to satisfy even the most demanding houseguest. Of course, let's not forget about the hotel's free coffee, tea, milk and juice for those who like to stay hydrated. All in all, my wife and I could not have been more pleased with our accommodation experience at BW SureStay Plus Mountain View. We would highly recommend this hotel to our friends should they ever pass through this part of Silicon Valley.
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Hello, Thank you for your great review! We sincerely appreciate your kind comments regarding your recent visit and thank you for taking the time to provide us with your feedback. We strive to exceed our guest's expectations and are pleased that you enjoyed your stay with us. We are glad to know that our staff was friendly and helpful. I have personally shared your review with my team, and we are all very happy to know we exceeded your expectations. As a regular guest it is always a pleasure serving you, please feel free to contact me if you need anything during your stay. Thank you again
"Our stay for a football game"
We stayed overnight to attend a football game at Stanford University. It was in a great location to get to the game and if you go to a concert near by .The bed was comfortable for a 1 to 2 nights. The beds are updated and most of the upstairs room are as well. No elevators so I was told most people prefer downstairs and those get booked first. For the price and the event we traveled for, I would definitely use this place again
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Hello, We appreciate that you took the time to provide us with your feedback and helping us in improving our services. Our goal is to exceed our valued guest's expectations and provide them with the best services. Please feel free to call us or email us for any help with future reservations we will be always at your service. We look forward to serving you again and we hope to have the pleasure to see you again on your next trip to the area. Thanks a lot
"long stay"
The hotel I perfect placed in Silikon Valley. The pool area is nice, The hotel director helps us to know the area, and maced a good tay, Samir. A lot of markeds and restaurants near by. 15 minute walk to the train station.
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Hello, Thank you very much for your review and we hope to see you on your next visit to the area. Thanks again
"Clean and Comfortable"
I booked this Best Western because it was close the Shoreline Amphitheatre & we're coming from a long distance away ( me from North of SF & her from east of Sacramento). My friend & I were attending a concert there. We checked in before the concert. The clerk was very friendly & helpful. He even let us split the charges between our 2 credit cards. After returning to our room, after a fabulous concert, we really appreciate the cleanliness of our room and how super comfortable the beds were! I Will most definitely stay there again the next time I go to any event in the area!
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Thank you very much for your review! We sincerely appreciate your kind comments regarding your recent visit and thank you for taking the time to provide us with your feedback. We strive to exceed our guest's expectations and are pleased that you enjoyed your stay with us. We are glad to know that our staff was friendly and helpful. I have personally shared your review with my team, and we are all very happy to know we exceeded your expectations. We look forward to serving you again and we hope to have the pleasure to see you again on your next trip to the area. Thank you again
"Fantastic Place to Stay"
From the 1st moment I walked into the lobby I knew this hotel was quite a few cuts above the other places I stayed in Mountain View! Samir the GM came right over to me and introduced himself right away. Asked me a few questions and immediately gave me the deal needed to be able to book a room for the 5 weeks I'll be staying here. My company booked it at once! The front desk Staff, Trina & Samatha, made me feel right at home! Truly fantastic team at Mountain View Inn!
Samir Bentaieb, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Thank you for taking the time to provide us with your feedback and helping us in improving our services. Our goal is to exceed our valued guest's expectations and provide them with the best services. Please feel free to call me or email me if you need anything during your stay or for help with future reservations I will be always at your service. Thank you again
"Hidden Gem"
I wasn't expecting much when I booked this hotel but the reviews are what got me to book. So here I am giving you my review. I had a girls weekend and we booked a 2 queen bedroom. The staff were so friendly when I called with questions and when we greeted them. The parking was free which is a steal. The bedroom was clean and comfy. For breakfast, they had high end technology like Starbucks coffee machine and a pancake maker. Everything felt very updated. Their gym is really small but it's great for some cardio. They even had small towels for you in there. I didn't get a chance to enjoy the pool but if I come back, I would like to see how I'd like it. You can tell they're still remodeling some areas of the hotel but the new changes they've made are great. Book if you're looking to stay in the area!
Samir Bentaieb, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Thank you very much for taking the time to provide us with your feedback and helping us in improving our services. Our goal is to exceed our valued guest's expectations and provide them with the best services. We are glad to hear that you enjoyed your stay, and we appreciate your kind comments Please feel free to call me or email me for anything during your stay or help with future reservations I will be always at your service. Thank you again
"Pretty good; could be better"
We stayed July 3 & 4.. Front desk SAMANTHA was great; she should manage a hotel; she was the best staff member. King bed room was surprisingly large; almost a mini suite. Microwave and fridge. great air//heat. HUge flat screen. minuses? they bitched when we ran a tub bath. (nice big tub;; guess they could hear in office downstairs;;;;;;; no sign or notice anywhere. the WORST TOWELS EVER!!! thin, non absorbent; rough scratchy. REALLY gd full breakfast; eggs,, sausage patties, bagels,, pancakes,,juices, etc..
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Hello, Thank you for taking the time to provide us with your feedback and helping us in improving our services. Our goal is to exceed our valued guest's expectations and provide them with the best services. Please feel free to call me or email me for any help with future reservations I will be always at your service. We look forward to serving you again and we hope to have the pleasure to see you again on your next trip to the area. Thank you again
"Good value, great service, centrally located"
I stay here for 10 days and found the location to be very central, whole food is 2 blocks away and lot of restaurants close by, the staff is amazing as well especially Samir, the General Manager, very hands on and get things done. Very thankful! Also, quite safe neighborhood as well and great lobby with good Wi-Fi and breakfast.
Samir Bent, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Hello, Thank you very much for your 5stars review! We really appreciate your kind comments regarding your recent visit and thank you for taking the time to provide us with your feedback. We strive to exceed our guest's expectations and are pleased that you enjoyed your stay with us. We are glad to know that our staff was friendly and helpful. I have personally shared your review with my team, and we are all very happy to know we exceeded your expectations. We look forward to serving you again and we hope to have the pleasure to see you again on your next trip to the area. Thanks again
"The Best"
This is the hotel I chose everytime I am in Mountain view. This is my most favorite place to stay in Mountain View. I live the staff there especially Trinia. Their complimentary breakfast is wonderful. Starbucks brand coffee and coco. Also fresh pancake maker. The housekeeping are great and they have room service every Saturday and Tuesday in case you stay longer. Great area to be at. Walmart is around tge corner. Bus route across the street.
"Budget friendly"
Good location. Good value and nice dining room. Friendly staff and spotty wifi. You get what you what you pay for but clean room microwave and mini fridge. Close to stores and freeways are easily accessible. You can also walk to train, busses or stores.
"great stay"
great hotel with great price and service. very comfy bed and pillow,AC fridge and microwave,everything to feel home.The staff are very helpfull and welcoming.Easy to park and close to store and shopping center.
Mohammed Ifroze, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
It was a pleasure having you with us. Please come again soon!
"Fantastic bang for your buck!"
Clean, welcoming, well cared for property for a very good price! Comfy pillows and beds and not-too-loud air conditioning unit. Staff was kind and helpful. Starbuck's beverage machine (with chai!) was a delightful surprise!
"Dirty carpet, tub, and shower curtain."
Rent rooms with clean, Not stained carpet. Make sure toilet is completely fastened to the floor. Make sure tub is clean as well as the shower curtains. Put plastic trash bags in the trash cans. Offer to take my trash to the dumpster rather than telling me it's OK that I put my trash in the dumpster. Provide more than one roll of toilet paper.
Mohammed Ifroze, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Thanks for staying with us. Your comments have been notated. We regret that you encountered these challenges. We will make improvements and hope that you'll come back again real soon.
"Horrible staff"
This hotel staff definitely needs training on how to deal with guests One of the reception staff came out asking me to park some where else while I was parked with valid placard Seems like he was judging me on basis of the way I look or dressed He was yelling at me. I had booked 2 rooms for 4 hours as it was conveniently located to wedding venue. Your staff just spoiled my mood for no reason
Mohammed Ifroze, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Thank you for providing feedback. I extend to you my most sincerest apologies for the service challenges that you had encountered. We will be using your comments to improve upon our services. We hope you consider giving us a try in the near future.
"Staff was hospitable and professional beyound expectations."
My wife and I attended the services for a family member that passed away. We reside far away from the San Francisco Peninsula and needed accommodations for two days. I found the Mountain View Inn to be centrally located to suit our needs. Initially, when booking our reservation over the phone with Muhamad, I was impressed by his cordiality and his professionalism that expressed a sincere appreciation that we made the Mountain View Inn our choice. When we arrived we were greeted with the same cordiality and professionalism that I experienced over the phone. The entire staff that I met were dedicated to hospitality. My wife and I like the Best Western because of the complimentary breakfasts. The Covid did not stop The Mountain View Inn. We were offered a grab and go that was sufficient to get us on our way. The StarBucks coffee machine was a treat. Our accommodations were clean and comfortable, the television channel selection is better than most. It was our pleasure to stay at the Mountain View Inn. respectfully, Alexander and Florence Montalvo
Mohammed Ifroze, General Manager at SureStay Plus Hotel By Best Western Mountain View, responded to this review
Glad you had a great visit and first impression. See you next time !
"Great hotel"
One of the best bestwesterrn's I jhave ever stayed at! Mohamed is a wonderful host. No hot breakfast but I am sure its because of COVID. Towels where very thin kinda cheap. Great bed and pillows!!!!!!
Mohammed Ifroze, General Manager at Surestay Plus Hotel By Best Western Mountain View, responded to this review
Great comments Mr. Falkenhagen. Come again real soon.
"beautfiul place amazing staff"
nice hot breakfast nicer staff nice rooms cant wait to see it after remodel friendly enivironment lots of charm and history to tyhis place they were willing to acomadate usw last minute as well. we will be back
Mohammed Ifroze, General Manager at Surestay Plus Hotel By Best Western Mountain View, responded to this review
Thank you for your kind words. Come back again real soon.
"Not Impressed"
I really do not like giving negative reviews, but this place deserves it. We're talking about a 1960s-era motel, run down and poorly maintained. Grounds are littered with cigarette butts, which does not create a positive first impression. I like a place with a retro, mid-century vibe as long as it's been kept up and well maintained. Unfortunately, the place hasn't been. The door of my room wasn't even hung properly -- see photo for the gap at the top. The only reason I stayed here was the price. Next time, I'll pay more or stay home. Most of the other buildings on this stretch of El Camino Real are empty and have chain-link fences around them, as if they're about to be torn down. I would guess this motel will be next in line.
"Quaint, nice atmosphere."
My daughter and I loved it. We had a room with a kitchenette. It was quiet, clean and comfortable. Perfect place to stay if you are going to a concert at Shoreline. Lady at the front desk was very nice and breakfast at the pool was perfect.
"Dissapointing"
The room was shabby, and dirty. Several things didn't work like light switches and outlets. When we tried to check out at 6:45 in the morning the office was locked delaying our check-out. I wouldn't stay there again.
"Great location-comfortable room"
We stayed one night visiting our son who lived in the town. They had comfortable beds clean rooms and a decent breakfast. Liked the bananas. They had coffee in the lobby that was hotter than the one in the breakfast room. It was quiet . Recommend Castro street with all its restaurants for dinner not far away. I got a good deal on Hotwire. Nothing fancy but worked for our one night.