Best Western Plus Aby Hotel, Molndal

Very busy family Hotel next to a mess Hall and trotting race course, very modern, sterile not cosy. Opened in May , so pretty modern set up and equipment. Huge problem with house keeping, room not cleaned twice in 5 days, further on cleaning very superficial. On my comment staff offers excuses and a night for free in case we come back which we deny. Front desk staff polite and friendly but not all of them speak sufficantly good English. Restaurant staff friendly menu and breakfast menu pretty much limited but of high quality. To open the heavy room doors costs a lot of force probably due to fire safety .For elderly people nearly imposssible.

bwplusabyhotel, Marketing Coodinator at Best Western Plus Aby Hotel, responded to this review
Dear Ralli22, Thank you for taking your time leaving us feedback, it's very much appreciated as we are a newly opened hotel in the market. I'm sorry to hear that we didn't meet your expectations during your stay, we are of course very sorry for the inconvenience with housekeeping. You are right, the room doors are heavy due to fire safety. We always strive for satisfied guests and do what we can to make everyone leave our hotel with a smile, which is the reason for why our front desk staff tried to compensate you. If you would change your mind, don't hesitate to contact us, you can contact me directly on: [email protected] Thank you again for leaving us feedback and most welcome back to Åby Hotel. Kindest Regards Lina Johansson

We visited Gothenburg with a family of five (ages 7, 4 and 2). Hotell Åby was a great stay to reach Liseberg and Universeum with only a short trip with the tramway (number 2 to korsvägen from Mölndal station). Very nice staff and excellent breakfast and the kids especially liked the connecting doors so they had their own room :)

bwplusabyhotel, Marketing Coodinator at Best Western Plus Aby Hotel, responded to this review
Dear Gsundblad, Thank you for taking your time leaving us feedback, it's very much appreciated. I'm glad to see that you and your family enjoyed your stay with us. Have a lovely summer and most welcome back to Åby Hotel, Kindest Regards Lina Johansson

This hotel is perfect for business. Free parking just behind green fence about 3 minutes walking from entrance. Room was very well furnitured and modern. Bed was extremely comfortable. Breakfast had very good selection.

bwplusabyhotel, Front Office Manager at Best Western Plus Aby Hotel, responded to this review
Dear Pawel_hbg, Many thanks for choosing our hotel and for your kind review! We hope to see you soon again, Sincerly Anne-Mari Sköld

Stayed here due to all hotels near office being full or costing too much. The hotel had only been open for a month and there was still work going on outside. This started about 7am each morning which would have been very annoying if I wasn't already up. The hotel theme is very quirky, they say it's based on tivoli. Basically, if you are scared of clowns and the circus then you won't like the theme. If you do like those, then you will love the paintings and the games in the lobby. It seems the hotel is best suited if you are going to the horse racing or are attending a conference but I'm not familiar with the area so maybe it's handy for something else. As the hotel is part of the racecourse and conference center they do not have a restaurant in the hotel building, meals are served a short walk in the racecourse restaurant. Breakfast was busy but we managed to get a table and the food was good. Not sure what the Orange and Chilli shots are for but they do wake you up. The room was very nice, interesting colours and a lovely walk in shower. I had a good view of the race course (watched a few races one night), Smart TV so was able to stream GoT. I didn't have any issues with the room except I couldn't get it cold enough and I thought my curtain was going to fall off. I would stay again, hopefully they will get the work outside finished soon so it will look great outside as well as it is inside.

The hotel is about 10 min outside of Gothenburg City centre and free parking was included, which was great. The Lobby is lovely and fun! We spent hours playing games, shooting pool and reading books for the little ones. The restaurant is nice even if it's not actually located inside the hotel, it's just across the hall and you don't have to go outside. From there we were able to watch the horses training for the race and then the actual race. The kids loved that! The staff was service minded and very friendly. The rooms were on the smaller side, but very nicely decorated and clean. We had an amazing time and will be back, for sure!

bwplusabyhotel, Front Office Manager at Best Western Plus Aby Hotel, responded to this review
Dear familytraveler_se We are so glad and happy to read your kind review! It seems like you had a great stay, just as it should be. We are looking forward to see you soon again! Welcome back, Anne-Mari Sköld

I stayed 3 nights for business, and every day there was another problem with basic cleaning of the room... Day 1: trash can was not emptied. Day 2: towels not replaced. Day 3: tea cups used last night not replaced with clean ones. One of the sheets had a stain on it, I told reception on the first day, the bedding was never replaced. Luckily, the hotel is brand-new, I assume this is the only reason it's still clean.

bwplusabyhotel, Front Office Manager at Best Western Plus Aby Hotel, responded to this review
Dear Smarishk, Many thanks for taking time to give us your feedback. It is really of great value to us to us, so we can approve. A clean room is of course to expect, and I´m so sorry to read that we failed this time. Please do not hesitate to contact me direct on [email protected] if I can be of further assistence. Best regards Anne-Mari Sköld

It's a beautiful hotel with a fun theme. Great games in the lobby which bring strangers together in a fun way. The parking is pretty terrible and there's no place near the lobby to even park while you bring your luggage in, you have to transport it a very long way from the parking lot to the hotel with no luggage carts. I was pretty disappointed in the room. There was no luggage rack in the room so the suitcase sat on the floor the whole time. There is no phone in the room to contact the front desk and they never answered when I tried phoning from my own phone. The tv didn't work at all, it was constant network error messages. And it's positioned so low on the wall that it's not comfortable to watch it anyhow. Although they advertise having an ice machine there is no ice bucket available to gather it with. When we asked for ice we were given a coffee cup with 2 ice cubes. There were no tissues in the tissue box. There was garbage from previous guests in the garbage can. Not a single one of the soap/lotion dispensers worked. There's no room service available. The bed was comfortable if you lay still. If you move at all the bedding is so noisy that it wakes you and the mattress begins sliding off the bed as well. We couldn't close the curtains fully without moving the desk. Breakfast was served in a restaurant from 7-10:30 am the days we were there. The first morning we arrived at 7:30 and it was fine, good food nothing special. But the second morning we arrived at 9:30 and it was frustrating. They were out of plates, out of spoons, half of the food trays were empty, no butter, no milk, dirty dishes EVERYWHERE, no free tables to sit at and you're not allowed to take the food to your room. I asked if they were low on staff and they weren't, so it seems it was just very bad planning. Fun lobby but everything else needs thought and improvement and I am shocked that they have 4 stars. If we hadn't been attending a conference in the same building I would have asked for my money back the first day. Really disappointing!