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Codes Avantages

Best Western Hotel Superstition Springs Inn, Mesa

4.0/5  - basé sur 324 notations.
1342 S Power Road, 85206-3704, Mesa, United States - Voir l'itinéraire

Séjournez dans ce charmant hôtel récemment rénové de Mesa (photos disponibles très prochainement) et bénéficiez d'un accès facile aux événements et attractions de la région, notamment la galerie marchande de Superstition Springs et la montagne Superstition. Les chambres propres et agréablement aménagées disposent toutes de l'accès à Internet haut débit, télévision câblée/par satellite, réfrigérateur, four à micro-ondes et bien plus encore. Réveillez-vous avec un délicieux petit déjeuner CHAUD gratuit, avec 4 plats chauds, notamment des gaufres à faire soi-même, un assortiment de pâtisseries et de jus de fruits, du café et bien plus encore. Cet hôtel de Mesa offre de nombreux équipements supplémentaires : rafraîchissez-vous ou passez une journée au soleil grâce à la piscine et au bain bouillonnant extérieurs. Nous offrons également parking gratuit, journal USA Today gratuit en semaine et aire d'entraînement. Que vous soyez ici pour échapper au froid lors de vacances en famille ou pour affaires avec les entreprises de la région, vous ne vous ennuierez pas une minute pendant votre séjour. Nous sommes à quelques minutes à pied des excellents magasins de la galerie marchande de Superstition Springs. Vous pourrez également visiter le stade d'entraînement de pré-saison des Chicago Cubs, le zoo de Phoenix, l'US Airways Center et Chase Field. Le Superstition Springs Inn se trouve à moins de 16 kilomètres de dix parcours de golf. Pensez à vous renseigner sur nos forfaits . nous nous ferons un plaisir de vous faire faire encore plus d'économies pendant votre séjour. Vous aurez également accès aux charmants restaurants et magasins de Gilbert et Chandler, deux villes situées à moins de 13 kilomètres. Ou encore, profitez de l'ambiance d'une plusgrande ville à Tempe, Phoenix ou Scottsdale. De nombreux clients apprécient également de visiter la région et ses événements passionnants, notamment le festival de la Renaissance d'Arizona, la course Lost Dutchman et la vente aux enchères de voitures de Barret Jackson. Situé à seulement 8 kilomètres de l'aéroport Mesa-Gateway, cet hôtel d'Arizona acceptant les animaux permet à tous de voyager facilement et sans stress. Soyez tranquille, l'hôpital de Banner Baywood est également tout près. Pour une visite abordable à Mesa, Arizona, dans un hôtel avec un personnel très amical, réservez dès aujourd'hui une chambre BEST WESTERN Superstition Springs Inn et faites des économies ! Passez un excellent séjour !

Best Western

Hotel Superstition Springs Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Spa
    Spa
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 324 voyageurs
Note attribuée
Excellent
150
Très bon
79
Moyen
57
Médiocre
24
Horrible
14
CONSULTEZ LES AVIS POUR
En couple En couple
79
En famille En famille
146
Escapade entre amis Escapade entre amis
20
Professionnel Professionnel
49
Voyage solo Voyage solo
17
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"VALUE for your MONEY!"

5
24/07/2018

A family emergency brought us here and not knowing how long we would have to stay we opted for VALUE; it was found here. This isn't the fanciest place but our room was CLEAN and we stayed for a week. Our room was right by the pool and not noisy. This room opened up right to the parking lot so if you don't like that, ask for an inside room; I believe they have those, too. There was a really good full breakfast bar every morning. The waitstaff kept it clean, were cheery and friendly. This place fit our needs!

"Travel Professional"

5
13/07/2018

Great experience. Wonderful staff. Home away from home. The master suite is superb. Full kitchen, bath, living room and dining room. The location is prime for dining and shopping, easy access to anything and the freeway. I recommend staying here to anyone. I will be booking another stay soon!

"Great value"

5
28/05/2018

This hotel experience was very good room was very clean, pool was nice nothing fancy but very nice. Great value for the money. Continental breakfast was included with stay and there was also an evening snack of sorts along with two fre cocktails at lounge area. Customer service was excellent, I really do not have anything bad to say about the three nights I stayed there.

"I Liked It"

4
14/05/2018

The door was hard to open, the bed was not the best, and the refrigerator didn't work. But the staff were very helpful, polite, and did everything they could to make our stay great. The value was great. We would stay here again

"Excellent staff and clean facility"

4
12/05/2018

Slightly pricey when I stayed, but the staff...ALL the staff...were very pleasant and helpful. Location is killer. So close to anything you might want in terms of food, shopping and services. I will, and am, staying here again.

"Fun vacation for wife and I"

3
12/05/2018

The hotel is on the older side but it has the basics for all you need. There is nothing fancy about this place but the people are very friendly and they keep the rooms clean. The breakfast is very good and they have a nice choice of things to eat along with juices and fruits. The price is right and was a nice stay

"NICE STAY!"

5
30/04/2018

Great Staff - always cheerful and asking if we needed anything! Great location - tons of restaurants and the mall is just across the parking lot! Freeway entrance just a block away, so easy access. We would definitely stay again!

James C, Manager at Best Western Superstition Springs Inn, responded to this review
PGAMark, Thank you for your kind words regarding your recent stay with us. Hearing that you were provided with exceptional service and a comfortable stay is our top priority. We hope to see you in the future if your travels bring you back to Mesa, AZ.

"Poor sleep"

2
30/04/2018

My family wound up staying here twice over spring break, both times for one night each. Both rooms stunk. The first room smelled like weird curry and the bathroom was dirty. I had to rinse short hairs out of the tub and off the floor. The bathroom door was difficult to close and lock. I was a bit disappointed that they no longer offered makeup wipes with the soap and shampoo. The beds were comfortable but the A/C was really loud and the room temperature was hard to control. I don't mind a little noise at night, but we could hear the A/C units going on in the rooms next to us, too. We had a hard time sleeping because of it. I had to wash some clothes, and while I really do appreciate having laundry on site, it needs an update. The machines are old and the room gets uncomfortably hot when they are running. The chair is really not comfortable. I don't expect a plush Laz Z Boy, but my back and butt hurt by the time my clothes were done. We arrived late in the day for the second stay and got stuck with a ground floor room near the pool, with a pop machine and overflowing garbage can directly in front of our window. Again, the room stunk but it was an industrial cleaner smell, as if it really stunk before and they had to do something to clear the air. The room was cleaner and the A/C was much quieter, but we still could not sleep. The curtains did not block out all the light from the Coke machine and there was a lot of noise from the parking lot. We could tell when the bars started to close and everyone headed to Denny's. The garbage can was still not emptied when we checked out and had and even bigger pile surrounding it. Nothing like trying to tiptoe around sticky garbage while carrying suitcases. My husband wanted to stay here this time as it was a familiar place and slightly cheaper than the other hotel, but even he said we should look elsewhere next time.

James C, Manager at Best Western Superstition Springs Inn, responded to this review
Dear Msomnipotent, Thank you for completing the Trip Advisor review regarding your recent stays at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Regarding the cleanliness of your room, I would like to take a moment to offer my sincerest apologizes. We aim to provide exceptional service with clean and comfortable rooms to our guests each and every time they stay with us, also the trash cans should always be monitored by our staff. We will improve the process for checking the trash cans and do so more often to ensure a similar situation does not arise in the future. As far as the AC unit goes, given the opportunity we would have been more than happy to either exchange the unit or attempt a quick repair disrupting as little of your stay as possible. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"good nights sleep"

1
27/04/2018

Great location and staff. Very friendly. Breakfast has nice choices. Very clean parking lot, lobby and rooms. Location is easy access and the 20% off at Dennys was a nice surprise. Will stay here every time we're in Arizona.

"Great!!"

5
14/04/2018

Excellent...we would stay there again. Teresa and Sheila were wonderful in the kitchen! We could park right in front of our door, too....the maintenance man was helpful...the pool was clean....it was near the Catholic Church

James C, Manager at Best Western Superstition Springs Inn, responded to this review
Ferne3391, Thank you for reviewing our property. We find it truly rewarding to know that our efforts to provide an exceptional guest experience were well received and noticed. We will also pass on the kind words you have shared about our staff. We hope you'll consider staying with us again if your travels bring you back to Mesa, AZ.

"3 night stay"

5
13/04/2018

We stayed for 3 nights. The staff was friendly, helpful and efficient. Our room attendants kept our room neat and tidy. We ate breakfast on our last day and could not complain. Food was hot and breakfast area clean and tidy. No complaints about our stay.

James C, Manager at Best Western Superstition Springs Inn, responded to this review
Laura, We are happy to hear you enjoyed your recent stay with us here at Best Western Superstition Springs. We strive to provide an environment that is comfortable and clean during the duration of your stay. Thanks again for staying with us. We hope to see you again if your travels bring you back to Mesa, AZ.

"God value fir the money"

4
31/03/2018

My family stayed 4 nights. the breakfast was the same each morning and I would rate as average, nothing special. Staff was helpful and friendly. Except for the cleanliness of the room, the tub had a ring and the sink was not cleaned daily I would give the hotel a 8 out of 10

"Never again"

2
30/03/2018

We travel weekly to phoenix and decided to try Best Western Superstition Springs, well never stay again. Front desk staff is very pleasant but the rooms need a makeover. I completely forgot to include pictures of the tub but it it looked like it was repaired with cement. The pool was pleasant but police sirens all night not much sleep at all!!

"#FabricSoftenerIsAThinh"

2
23/03/2018

I doubt we'll stay here again. The rooms were clean, the pool was nice, and the location was great BUT the sheets were VERY stiff and itchy, as were the towels. Housekeeping also didn't replace shampoo after our 1st night which was really inconvenient. The staff, however, were very nice and did accommodate any requests we made.

"Great hotel and location."

5
21/03/2018

This hotel has great staff and the location is perfect! Always something to do around there. Great restaurants within a mile or closer! The mall across the parking lot make for easy access to get the things you need or for gifts to bring back home!!

"Emergency stay"

5
20/03/2018

We had to go to Mesa my mom was in the hospital they made are stay very easy. We would stay here again if needed. This hotel was clean , quite and we just had to walk across the lot to eat so very convienant

"Comfortable stay for the price"

5
17/03/2018

We were in town for a friend's wedding and found this hotel nearby. The room was excellent for the weekend and super clean. Bed was comfortable as well. Staff was friendly and knowledgeable. Location was close to the Superstition Springs mall which came in hand for last minute things and was close by to a few restaurants and entertainment. Would recommend to a friend!

"Very comforting"

5
15/03/2018

I chose Best Western because I liked the experience I had in Albuquerque nm. I also like the way it's affordable. My sister bought a room for a night last summer. I really enjoyed the place. I took my family to the phoenPh zoo. We live 3 1/2 hours away from Phoenix and I wanted them to be well rested before we get there. My kids and family enjoyed the stay. Thank you!

"Don't know how the facility could have done more to make sure our 19 night stay was comfortable."

5
02/02/2018

Excellent, professional and friendly staff...all doing their jobs very well. The facility is well looked after clean and they offer a great breakfast with a good variety of food. We approx month ahead of time, resulting in very good daily rates. The building shares a parking lot with eateries and across the street from a massive mall, offering a good retail selection. It is however, very quiet, with no street traffic to speak of and strict noise conditions.

"Mesa trip"

4
30/01/2018

Very good location just off Highway 60. Close to plenty of shopping. Several eating places within walking distance. Beds were so-so for comfort. Pillows also so-so. Rooms were clean and staff courteous and helpful. Breakfasts were good and well supplied.

"Great staff, good location, ok stay"

4
22/01/2018

Staff was very helpful with issues I had with tv and was prompt in fixing problem. Room was clean. Great location to several chain restaurants. Only downside was wifi was very unreliable, up and down. And garbage trucks could be heard.

"Very Nice Stay"

5
18/01/2018

Staff was friendly and quick. The room was very clean and quiet. I have stayed here several times before and will again. The hotel is well located near stores and restaurants. A Dennys and Mac Donalds are in the same location and a quick walk.

"Great service overall and very friendly staff"

5
11/01/2018

A great hotel experience that makes sure the guest is comfortable first and foremost. Had a good time being able to rest up and heal. Breakfast really hit the spot. And the staff were very helpful overall.

"Clean Hoel in A Great Location"

5
10/01/2018

Professional, friendly staff. Clean, good size room with all amenities. Good breakfast item selections. Central location. We stayed here while attending various square dance workshops in the area. Very good dining at BJ's Restaurant a short distance south.

"Amenities not working"

3
07/01/2018

Had high expectations for this stay, but hot tub wasn't working, internet slow and unreliable, towels thin and noisy parking lot. One of the desk clerks (in the afternoon) was empathetic and tried to fix things for us, the day clerk seemed not to care.

"Family visit"

5
01/12/2017

Due to a death in my family personnel at this hotel were very caring to help us. The room was clean it was very easy to get on line in the room. The spa wasn't working right they got a repairmen out to fix it

"Good value"

4
26/11/2017

Though I have stayed in another more modern hotel in the immediate area, in the past that other option was very expensive. This week the prices were similar but I chose BW nonetheless. This hotel needs updating, but was clean, which is more important to me. The location was convenient to many dining options, and I received a discount to the breakfast option less than a block away. This hotel may be too noisy for some, due to traffic. Though I live on a quiet cul-de-sac myself, I slept like a baby. The bed was very comfortable and the bathroom counter was spacious. Outdoor pool was heated and open Thanksgiving weekend, but I didn't use it. There is no interior hall, so the room doors lead you directly outside. Appeared to be pet friendly. Breakfast was pretty standard. Service was friendly.

"Location, Location,Location"

5
26/11/2017

Nearby Freeway, Gas,food, entertainment, Shopping. Laundry on site, pool & hot tub spa. Beds comfy. Free breakfast & internet. Next to Superstition Springs Mall. 24 hr grocery store. Lot's of restaurants Denny's m MD. Old Town Country Buffet, Red Lobster, Olive garden. Real Mexican food higley/Southern N/W corner Xavier House of Reynoso. Been going there for 17 yrs

"Outstanding staff!!!!"

4
25/11/2017

They truly do treat you like family. Great location close to the mall and restaurants. Beds are super comfy. Hot breakfast provided each morning appreciated. Prices lower than what we had budgeted...when does that ever happen? Thank you!

"Family"

5
23/11/2017

We enjoyed our stay. My senior family members were satisfied. They loved the handicap shower. I'm sure they will recommend this place again. My mother loved her sleep on the floor. She has a bad back.

"Convenient location"

3
15/11/2017

Convenient location. Hotel is tired. The personal are very caring. Breakfast appearance was good, scrambled eggs were baked then chopped and it was lacking fruit. Exterior was dirty and the building needed painting.

"We sill stay here again"

4
12/11/2017

The hotel is not new, but it has been kept up. The rooms are clean and the hotel is very helpful. However we prefer the West side of the hotel cause it is the quiet side...on the east side you have traffic from a MacDonald and Denny's and it can get a some of the noise. But overall I would give it 4 1/2 stars.

"Suite was not "sweet!""

1
07/11/2017

We were looking at houses in this area for our retirement home and found a 'suite' at this Inn. The pictures looked amazing and the price was low (should have been my first clue!) We arrived to find our "suite" was anything but sweet. The pictures online were so deceiving, this room looked nothing like what they had in their pictures. Large front room, good sized kitchen with a dining area. Bedroom and bathroom in back. When we first opened the door, a rather musty, stagnant smell hit us and permanently stayed the entire time. I went out and bought a can of deodorizer and sprayed everything I could, but nothing helped. The kitchen was big, but had little to no amenities, a hodgepodge of forks, spoons, knives, plates and cups. Nothing was new, the oven was the original . We continued through to the bedroom, which was adequate. Now, for the bathroom! Oh my! The sink was a little rusty, but ok, the tub though looked as though someone had tried to scrape the fiberglass off. The bottom of the tub was so severely chipped and torn, that getting into it would have cut our feet. We stayed there for two nights (original plan was for 4 nights) but the smell and the bathroom were enough for us to leave sooner than expected.

"4 Star Employee"

5
06/11/2017

My sister & I stayed at this hotel for several nights. Our mother was gravely ill & we were back & forth from the hospital at all hours. It was a very difficult time for us. There was a very pleasant young man working at the front desk. His name was Steven. He was one of the most pleasant, thoughtful, accommodating people I have ever had the pleasure of meeting. My sister flew back in from Missouri this past week & we booked a room at this hotel & to my pleasant surprise, this same young man was there. He is courteous & accommodating with everyone. Four star treatment from this young man.

"Beds and billing terrible!!!"

1
05/11/2017

The beds were rock hard and my $205 total bill ended up costing me $510 out of my acct. because of the front desk charging me twice and it took 5 days to get the extra charge credited back. I was told by the front desk clerk this happens from time to time and there's nothing they can do about it. It's the system.

"bargain quality for not non-bargain prices"

2
26/10/2017

the fridge smelled like maggots making anything i put in there smell the same, and the air conditioning unit was old and obnoxiously loud. Construction of room is old and motel-ish compared to other nicer hotels for the same price. I did not report the problems because the rooms were all booked and we had prepaid for two nights.

Christy Y, Manager at Best Western Superstition Springs Inn, responded to this review
Dear wherethecoconutsgrow, I am sorry to hear you had an unsatisfactory stay with our property. This definitely is not the normal standard of our hotel. I am looking for your reservation but am having a hard time locating it. Next time please let us know of any issues or concerns you experience during your stay so we may remedy the situation immediately. We pride ourselves in exceeding our guests expectations every time. Please give me a call at 480-641-1164 so I may address your concerns and experience with you. With Hospitality, Christy Yun

"Comfortable"

4
25/10/2017

It's clean, comfortable & convenient. The staff is helpful & friendly. Great breakfast included. It's right across the road from a large shopping mall if you want to go shopping. There are restaurants within walking distance.

"Best Western, Mesa AZ"

5
25/10/2017

The staff were very pleasant during the check in and check out process. The breakfast staff were outstanding. Had no issues at this location. I would recommend this location for your next vacation hotel.

"Best Western Superstition Springs"

4
22/10/2017

Nothing Superstitious about this excellent choice. Location is great with three freeway off-ramps, Power, Superstition and Sossaman. Lots of support for other services in close proximity. Costco Gas, Fast Food, friendly staff and clean location. Ease of check in and out. Will plan further ahead next time as they are popular. Better choice than others we have stayed in Mesa. Quick access to Sky Harbor.

"Near Gateway"

2
14/10/2017

Picked this hotel because it was close to Gateway airport. Checked in and the front desk person sent us to not 1 but 2 occupied rooms! UGH, especially when we had to carry our suitcases up 2 flights of stairs as there wasn't an elevator we were informed of. Rooms clean but somewhat dated. Towels paper-thin. Great location for shopping/ right across from a very large mall and plenty of restaurants.

"Nice People, Dirty Room"

3
08/10/2017

The staff at this hotel was really great. Everyone I worked with was professional, helpful and friendly. I left my phone charger in the room and the staff helped to return it to me after I checked out. The internet was fast. The TV had lots of channels. The breakfast was fine. Unfortunately my room was very poorly cleaned and smelled really funky.

"Great Location"

5
06/10/2017

The rooms have been newly redone. Located on the edge of a large shopping mall complex, multiple dining options within walking distance. Easy drive to Mesa Airport, however, breakfast starts too late to accommodate those with early morning flights (0630). Overall a good value.

"Always a pleasure"

5
29/09/2017

We always stay at this Best Western each time we visit Mesa, Arizona. Everyone is friendly & the location is perfect. Huge mall across the street, 2 restaurants right there, and it's just off the freeway. There is even a church of our faith close by. Breakfast is always good, with choices for everyone. The internet worked perfectly. The room was comfortable and cool.

"Once again my trip was amazing!!!"

5
28/09/2017

I would really like to thank all the staff at Best western Superstition Springs!!! Thank you Teresa, Jennifer, Steven, Marcel, and all the rest of the staff! You all accommodated my every need. My room was great, breakfast wonderful. The swimming pool is absolutely completely amazing. Thank you maintenance! I love that the hotel is close to shopping dining and getting on the freeway is simple. I will definitely be staying here again when I come to visit my family in Arizona. Thank you all very much. You all are wonderful.

"Excellent Location"

5
24/09/2017

Awesome continental breakfast, close to everything, quiet and comfortable. Well equiped rooms. Staff was Very helpful no matter what the questions were. We will be back and use Best Western Hotels for all of our business trips.

"Not enough towels in room.front desk was not helpful at all."

3
16/09/2017

The front desk person could care less in having any conversation with you. The pillows were horrible. The blanket on the bed is very thin. Not enough towels in the room. The breakfast and the breakfast staff was amazing.

"Great staff but hot and stinky room"

2
02/09/2017

Stayed two nights in two different rooms. First room was very hot, smelled bad, and AC was very loud. Second night room was much nicer but AC was still very loud. Staff was outstanding and very helpful.

"Best breakfast ever"

4
01/09/2017

We didn't get in until 2, but at breakfast Teresa was there and she was super friendly and helpful and was making a lot of great suggestions. She was the best person to start the day with. Great hotel service, and they were okay with us checking out at a later date. Everything was amazing and the room was actually cold, unlike the hotel we tried first that night. It was a great place to stay

"Bugs climbing walls"

2
01/09/2017

The door opens to outside, it was crooked, and you could see daylight through the edges about 1/4 inch on top. Deadbolt would not latch. Bugs helped themselves through the cracks and at one time there were 5 bugs on the inside of the door. I can only imagine they got into the bed too. Creepy. I cut my stay and went to another property.

"Nice Place Good hotel"

4
26/08/2017

If you are going to the Mesa area - this hotel is clean, comfortable and very reasonable. The staff here is very accommodating and go out of their way to help. The location is great - right across the road from a beautiful mall, nice free breakfast and Denny's right around the corner if you want to change up.

"Super Clean & Extra Friendly Always"

5
10/08/2017

I come to AZ a few times a year and choose to stay here always. Although it is not the newest hotel, they keep it super clean and treat you great! It's hard to come across sincere friendliness at hotels. Price is more than reasonable. I know what to expect at this hotel and they don't disappoint.

"My Stay"

5
09/08/2017

The staff were great. So very helpful & very pleasant. If I am in the area again, This is where I will Stay. I brought my pet with me, so I was able to bring her in. My pet even enjoyed her stay. Lots of resturants & shopping available.

"Clean motel and good price in East Mesa"

5
02/08/2017

East Mesa may not be a prime vacation destination, but we were visiting family in the area and wanted a place nearby. This location is right at the mall so you do have to deal with mall traffic, but it's also close to lots of amenities. About 45 minutes from central Phoenix and short driving distance to many recreational areas.

"Arizona 2017"

4
30/07/2017

Anything we asked for we were given but some things should not have to be asked for, like the same amount of towels left that are taken, plus extra roll if toilet paper. We swam for n the pool and had to skim it ourselves, there were a lot of bugs and leaves from overnight, instead of complaining we just found the skimmer and did it ourselves

"wonderful service clean and comfortable room. #free internet could be much faster , but overall worth every penny"

5
23/07/2017

The Check-In process was easy. The staff were professional and very nice. The Room was clean and comfortable. I stay at this property often and would recommend it to anyone who was in the area. Plus there's a discount at the Denny's that it's right in the parking lot.

"It was ok"

3
20/07/2017

AC worked fantastic. Beds were not bad, had crickets coming our of nowhere all night. The staff didnt seem too concerned about that. The breakfast was not really there, if you know what I mean. People outside all hours of the night, thank god we parked right in front of our hotel room.

"Great place to stay"

5
20/07/2017

We stayed here in June and felt so comfortable that when we returned we chose to stay here again. Everyone was so accommodating. The breakfast attendant was especially friendly and helpful. This will be out first choice when we need to stay again.

"Incredible Value"

5
09/07/2017

The room was very clean and everything was in good condition. The employees were very friendly and helpful. The location is very good. It is next to a McDonald's and to another restaurant which gives a discount to people who are staying in the hotel. It is also next to a large shopping mall. there are many stores and restaurants within easy walking distance.

"Nice Friendly People"

5
06/07/2017

We Arrived Very Late At Night Due To A Delay In Denver...We Drove To This Property And The Night Desk Person Was Super Friendly...We Had No Reservation...He Understood We Were Tired And He Was Super Fast. The Next Morning We Went Down To Breakfast And Teresa In The Kitchen Was So Friendly I Wanted To Stay There Forever...We Really Really Enjoyed Her...She Kept The Place So Clean And Was So Happy To See Everyone...Like They Were Her Family...She Made Breakfast Very Happy And Cheerful...I Will Come Again And Again - Hope Teresa In The Kitchen Is Always There. She Is Super Fun And Great - Pam & Mark Wagner & My Mom Marilyn Krause - Thanks Pam

"Everything was wonderful."

5
05/07/2017

This Hotel was easy to get to (close to the freeway) but quiet and very comfortable. We had a regular room but had a sofa/seating area as well as the bed and bathroom. The complimentary breakfast was the best one ever, and included scrambled eggs and biscuits and gravy (my personal favorite).

"Best Western"

5
01/07/2017

By far one of the best family owned franchises I've stayed at. Christie was an absolute pleasure to meet and is very beautiful. She, along with her staff went out of their way to make my 6 night stay affordable and comfortable. Thank you.

"Cheap Place to Stay, But..."

2
27/06/2017

The room was set at 85* when I arrived and it took 6 hours to cool down to a comfortable temp. I know AZ is hot, but the room was miserable. The remote for the TV didn't work. The bed and pillows were comfortable enough and the hotel itself was conveniently located. The room was a great price but you get what you pay for,

BestWesternHotels, Corporate at Best Western Superstition Springs Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Brief stay"

5
26/06/2017

Great customer service. For the price/location with breakfast for the purpose that were in there for was all a great experience. Except for the carpet ,it wasn't cleaned. Mentioned to the receptionist & hopefully they'll keep that in mind. Try to walk on your feet after the shower,if you got black stain,means they haven't fix that issue.Overall everything is excellent,clean bathroom,clean sheets, staff had great attitude.

"Great Stay"

5
21/06/2017

The staff was friendly and efficient. The room was quiet and comfortable. I was glad to make this hotel choice. The breakfast was tasty with a good range of choices. I would be happy to stay here again.

"An Oasis After a Long Drive"

5
16/06/2017

We are senior citizens who drove to eastern New Mexico to see our grandchildren. We needed a place to stay overnight between Los Angeles and our destination. After an eight hour drive, we arrived at this excellent hotel. Every aspect of the place was first rate. It was immaculately clean, close to the interstate and within walking distance of several great restaurants. The beds and pillows were just firm enough for a restful sleep. We needed extra tissues and they were provided quickly by the concierge, a lovely lady named Teresa. The air-conditioning unit worked well considering it was over 100 degrees outside. The breakfast buffet was varied and plentiful. All of the items were fresh and replenished often. I would recommend this hotel without hesitation.

"Very nice room, clean. Very affordable. Handy location"

4
07/06/2017

Found it online. Very happy with the quality for the price. Would definitely stay again. Didn't like the 2 queen room we had booked. They changed us to very nice king room without charging the difference in price.

"You get what you pay for"

3
29/05/2017

Hotel worked for us but it wasn't great. Room was clean and beds were comfortable; but they could have used some updating. Breakfast was free and typical for this type of hotel. Room entry was from outside; didn't expect that. Pool and hot tub were fine. Staff was friendly. Really, it was fine for what we needed, a place to sleep after our day-long family events. But it wasn't anything to write home about.

"Moving back home from Arizona"

5
29/05/2017

Was ove r tired, night staff made sure I was looked after because could hardly stand up due to health and being overtired. i switched from being a platinum member at holiday inn to BW. Rooms, services and freindly staff at every BW I've visited. Their beds are Awesome!

"Best Value with exceptional staff"

5
16/05/2017

The location with support amenities adjacent and the quality of the staff made for an excellent decision. We had business in Queen Creek but they have no good places to stay. The trip was worthy of our selection. We will stay again!

"Updated and Very Nice"

4
07/05/2017

We have stayed at this BW many times over the past 20 years. It has been recently updated and is very clean and comfortable. Breakfast was good and staff very helpful. The breakfast lady was especially cheerful and took care of every request.

"Motel"

4
30/04/2017

We stayed here three years ago in the Dutchman Suite which was very nice and accommodating, has two rooms both of them well furnished with a full kitchen . But alas the Dutchman sweet no longer available which makes me sad, we stayed in another room this time, (April 2017) it was very nice room, but when we first went in the room there was toilet paper on the floor.

"Great Hotel"

5
26/04/2017

One of the best hotels I have stayed at yet and if you get a chance to stay here , their STAFF is wonderful. The location is close to the 60 Fwy on Power rd., superstition springs Best Western Hotel. Close to Mall lots of place to eat.

"Old But Ok"

3
23/04/2017

This is an older property, but for the area it is an OK place to stay. Just don't expect luxury or newer amenities, like an elevator..... The staff was friendly and helpful, and the included breakfast was the usual; the breakfast room is small and take aways are frowned upon, so plan accordingly. But you are close to the freeway and a mall is steps away....

"Great location,staff,and bed!!! Lots of shopping and reasturants near by. 20% discount at Denny's showing your room key!"

5
15/04/2017

Very nice place very good location great bed with lots of shopping nearby. Lotsa eating establishments also. And if you show your room key you get a 20% discount at the Denny's which is located right off the parking lot at the hotel

"Great place to stay and get some rest!"

5
14/04/2017

Although, this hotel was close to a large mall, Denny's and McDonald's, we had no issues with noise. The appearance of the hotel, inside and out was great! Our room was very clean and the beds and pillows comfortable. There are gas stations, and restaurants closeby, and of course, the Superstitions Springs mall.

"Overpriced for what it is"

2
05/04/2017

The employees I encountered were all nice. Check-in was easy. We had a problem with our tv not working and someone came within a few minutes to fix it. My husband brings me breakfast in bed every so often when we are on vacation, and he said he was told not to bring food into the room. And he said the woman was kind of rude about it. We have been traveling together for almost 20 years and no other hotel has had a problem with it. I don't see why they supply a microwave and mini fridge and then complain when there is food in the room. It isn't like I am a messy eater or fail to throw things away. Speaking of mini fridge, I would advise you to check the coldness before you put things in yours. Ours was at level 6 and froze our craft beer. We decided to throw it all away just in case it started to leak. Other than the floor being completely filthy, everything else looking pretty clean. Other guests were pretty quiet, especially at night. I'm giving this a 2 star rating because we just couldn't sleep here all that well. The pillows were the cheap "half pillow" type that were overfilled and oddly lumpy. It was like sleeping on a sack of cheese curds. Light leaked in from the door frame. The AC/heating unit was loud enough to wake us up every time it went off at night. We turned ours off and the unit in the next room woke us up. I usually don't mind the noise, but this went far beyond white noise The carpeting was so filthy that our socks were ruined. I walked from the bed to the coffee maker in my bare feet 3 times and the bottom of my feet were almost black. I'm pretty sure I ruined the towel after washing them. There is a tacky price list of every item in the room for those with sticky fingers, just like the no-tell motels that charge by the hour, so at least I know exactly how much I will be charged to replace it. Both my daughter and I came home with a case of athlete's foot, and while I can't prove that we got it from here, we didn't feel the need to save our socks in any other hotel during our trip. To top it off, the water pressure in the shower was very weak even after trying to adjust the flow. Even my husband complained about it, and he rarely complains about anything. If everything wasn't already booked due to the basketball tournament, we probably would have tried to move.

"Excellent Hotel! Worth every dollar!"

5
03/04/2017

The motels along Main St in Mesa have been less than desirable and a bit pricey for what they offer. I stayed at this hotel for a few nights and found it refreshing to not have to deal with a mediocre room. Everything about this establishment was fresh and clean. I was able to relax and catch up on much needed sleep. My service animal was not an issue at all. The breakfast was satisfying with fresh, hot off the griddle waffles, fresh fruit, brewed coffee rather than the instant stuff often provided by other motels in Mesa. The Superstition Springs mall is within walking distance, as are a variety of restaurants. The WiFi signal was strong and consistent. This hotel is a little difficult to find because it's tucked behind a restaurant on Power Rd. It's not right off the 60 either so be sure to Google it before you leave. Wheelchair accessible. Rooms have a microwave, small fridge and coffee makers in each room. Large flat screen TVs with digital cable and several premium channels included at no additional charge. No charge or hassle for service animals either. This hotel is well built so you're not going to hear each other. I wasn't able to hear the ice machine or the stairs during my stay. I would recommend this hotel for your lodging needs when you're in the far East Mesa and East Gilbert areas.

"Very Satisfied"

5
03/04/2017

The staff of this hotel go above and beyond to make everything very pleasant for guests. The breakfast staff is a breath of fresh air each morning. The maid service will help with extra towels or whatever you might need. The front desk staff go the extra mile to help with printing boarding passes, express checkout, extra snacks, etc. Everyone is very professional and I would highly recommend it!

"Winter vacation"

4
26/03/2017

Most every thing about this property was very good but the price. However, March is very expensive in Mesa. Enjoyed our stay because staff was so friendly and helpful. housekeeping and the breakfast were both very good. Would stay here again!

"Always Friendly"

4
20/03/2017

Always stay in this location and the staff is always very pleasant and friendly. Obviously most of them have been there a long time. Facility is always clean inside and out. They have several items for breakfast including sausage eggs and gravy.

"Exceptional"

3
19/11/2016

The room and breakfast were exceptional other than the bed had no comforter and the jacuzzi was cold and not working it was a decent stay and location was perfect. Company paid for business trip so not sure about the price

"Excellent"

5
01/11/2016

We stayed at this hotel for almost a week and were very thrilled to have the booking. We traveled by car to and from Arizona so stayed at several hotels but none could compare. The room was neat, clean, and comfortable. The staff was exceptional and truly made us feel welcomed and valued. Location was perfect especially with the food options and mall within walking distance. I traveled a lot when I was working and can remember just a handful of hotels that meet the experience of this one. Definitely on our will return to for future trips. Kudos to staff!

"Fantastic Guest Service"

5
26/10/2016

This hotel is not the Ritz but it has been one of our favorite they just did a remodel and it is much better. The staff is excellent very great customer service. I am not a fan of the soap and shampoo on the wall in the shower, but everything else was awesome.

"Great Stay!"

5
25/10/2016

Rode down to Mesa, AZ on motorcycle with a friend and stayed 2 nights at this great motel. The staff were tremendous from the front desk to housekeeping. Was a very enjoyable time and all the staff treated us as if we were the only guests. I would highly recommend and will always stay there when visiting the Phoeniz area!

"Great Hotel Experience"

5
24/10/2016

We enjoyed our stay. The rooms were clean. The beds were comfortable. The pool was clean and just the right temperature. The breakfast was very good. Every staff member we encountered in our 3 day stay was wonderful!

"Great Stay"

4
20/10/2016

This was a great place to stay for a couple of nights while we completed some business in Mesa. The staff was exceptional, particularly Stephen, who clearly loves the hospitality business and is completely dictated to customer service. Our TV was dysfunctional when we arrived, but Stephen arrived within minutes and fixed it. Breakfast was as advertised and of good quality given the venue and purpose of the establishment: the "machine" waffles were of particular note and better than usual. Our room was clean and comfortably furnished, including an inviting and cozy chair. Bed was extremely comfortable. WiFi was available and fast. There are good places to eat in the immediate area. At Stephen's recommendation, we ate at "Over the Border", which proved to be excellent food served on a relaxing outside patio where we could also have our dog with us.

"Good hotel, Great staff"

4
17/10/2016

The hotel is nice enough. It's clear that it's an older property but well kept. The room was clean and the bed was very comfortable. The thing that stands out about the Superstition Springs Best Western is the staff. Everyone I encountered was cheerful, greeted every customer they saw, and appeared to take pride in their work and their place of business. That made the difference between just a normal hotel stay and an exceptional one. It's also worth mentioning that the location is blocks away from just about any food or shopping you may need. It's a great location.

"Great Hotel Stay"

5
17/10/2016

My mom and I had a great stay at this hotel. The staff were very helpful and accomodating. The room was very clean and beds were comfy. The breakfast was fresh and hot. Quiet. Located near restaurants and shopping.

"Next to the Superstition Springs Center mall"

5
08/10/2016

All the rooms open to the outside. There is no elevator to the second floor so if you're unable to climb stairs and/or carry your possessions, be sure to ask for a first floor room. I stayed on the "mall side" of the hotel and it was pretty quiet. The rooms was average size but clean (except the carpet need steam-cleaned -- my white socks turned medium gray!) All the staff members very courteous and most were helpful.

"Quick trip with Grnadson"

5
03/10/2016

This was our first overnight trip with our 4YO grandson. We chose this hotel as being a new place for him and close enough to home that we could take him home if necessary. In fact things worked out just fine. :-)

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you Mike for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are so glad everything worked out for you and your grandson! We hope you will come back and see us again soon. With Hospitality, Christy Yun General Manager

"Overnight stay"

3
01/10/2016

just an overnight stay to go to the airport -- was okay!! showered and slept overnight to catch a flight the next morning. the staff was helpful and efficient and only was there for the night. Did not eat breakfast as we had an early, too early flight

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear mtoner60, Thank you very much for your honest review. I am glad to hear you had a helpful and efficient experience with our staff. We will continue to work hard so your next stay with us will have us receiving 5-stars from you. We hope to see you soon. With Hospitality, Christy Yun General Manager

"Everything that we needed, Great home base "

5
25/09/2016

We stay here often , Convenient location , Nothing fancy , But everything we need Anything and everything we needed was close by ! Our yorkies are welcome and greeted by happy smiles , Breakfast is basic free, Denny's is 2 Feet away if needed , Mall ,Pet Smart , Grooming , Shop , Vet ,

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Peggyswee, Thank you so much for taking the time to write this great review. We are so happy that you stayed with us and found everything you needed. We look forward to seeing you and your yorkies here again soon! With hospitality, Christy Yun General Manager

"Service"

4
21/09/2016

The staff was excellent. Made you feel at home and went out of their way to ensure your stay was pleasant. Both the check in service and the breakfast staff were great. Quality of food not that great.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you Norma, for completing the survey regarding your recent stay at our property. Our entire team is happy that you found our staff and service to be excellent. I am sorry to hear your experience with our food was not great. We will look into making sure all of our breakfast foods taste extremely delicious! We look forward to giving each one of our guest a great experience. We hope to see you again. With Hospitality, Christy Yun General Manager

"Very Nice"

4
16/09/2016

After spending four nights at this hotel, we plan to recommend it to friends that are planning a trip to the area. The hotel is just off the I-60 in Mesa, and easy to find. Our room was well appointed, spacious, clean, and comfortable. The is a Denny's restaurant and a McDonalds across the parking lot on the east side, and a big shopping mall just across the street to the west. The only down-side to our visit was the heat/air conditioner unit. It was very noisy. But nearly all hotel rooms have noisy heat/a/c units. The bottom line is: we would stay here again if ever the need should arise.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Hobo2014, Thank you for taking the time to write this great 4 star review. We appreciate the feedback on our clean & spacious rooms and convenient location. We will make sure to double check the heat/air conditioning unit to ensure the prime condition and maintenance to exceed guest satisfaction. We hope that you will visit us again soon. Safe travels! With Hospitality, Christy Yun General Manager

"Shady characters..."

3
13/09/2016

Pretty standard hotel. Front staff was super helpful and sweet, but there were an abundance of shady looking characters hanging our suspiciously in front of the rooms and partying. This made our stay a bit tense, and we wondered why, as this is an upscale part of town. Stay at your own risk...

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Cokey S, Thank you for your Tripadvisor review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do not discriminate with the appearance of people and our guests. We did have construction crews staying with us during the time of your stay which you most likely are speaking of. Did you contact the front desk to address your concern the evening of your stay? We would have loved to assist you and make things right by moving you to another room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please feel free to contact me directly at the hotel (480) 641-1164. With Hospitality, Christy Yun, General Manager

"Would stay again, for sure!"

5
08/09/2016

It was, primarily, the staff who made our visit so enjoyable, although the room and breakfast were, also, great. The location was convenient to most of the places we wanted to go to with lots of food choices nearby.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear GrammaLou21, Thanks for the amazing 5 star review of the Best Western Superstition Springs. We are thrilled that you enjoyed your stay and our great hot breakfast. I will be sure to relay the compliments of the staff to our entire team. We look forward to your return! With Hospitality, Christy Yun General Manager

"Wonderful Staff"

5
25/08/2016

We had family from Minnesota, Illinois and Colorado meeting here to surprise my sister for her 50th birthday. The staff was so helpful with making the surprise a success. The hotel itself was very comfortable and clean. A+!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Kate, Thank you so much for not only the 5 star but the fantastic A+ grade! We had so much fun being a part of your sister's surprise birthday and am glad the entire family had such a wonderful stay. Happy birthday once more and we hope to see you back here soon for another wonderful gathering =) We look forward to seeing you again! With Hospitality, Christy Yun General Manager

"Great Experience"

5
24/08/2016

We do an annual tubing trip and have been staying at the Best Western Superstition now for 5 years. Location is great, staff is kind and very helpful when needed, rooms are clean and have been recently upgraded....and free breakfast!!!!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Rhonda, Thank you so much for your 5 star review! We love having you and your Salt River Tubing group every year. I will forward your review to our staff. It brings joy to each of our team member knowing they are exceeding the expectations of our guests. We look forward to seeing you here for next year's tubing trip. Cheers! With Hospitality, Christy Yun

"Great Experience"

5
23/08/2016

Levi, Steven, and Kayla were amazing. They were inviting as we walked in the door. They were extremely helpful and friendly and I will be staying there on my next visit. Thank you for making our stay so enjoyable.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Mallory, Thank you very much! I will share your review with Levi, Steven and Kayla. Our staff here truly loves to be at our beautiful Best Western everyday to serve our guests. They enjoy hearing that their excellent customer service is recognized and is paying off! We look forward to seeing you again here in Mesa. With Hospitality, Christy Yun

"Clean, kept up place to stay with great staff"

5
20/08/2016

Really enjoyed my stay here. Every member of the staff is helpful and friendly. Breakfast area kept stocked and clean with hot and cold choices. Rooms in good condition with good amenities. Quick access to Rt. 60. Quiet despite being near a shopping mall. I would definitely stay here again.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Guest, Thank you for your review! I am glad that you enjoyed your stay with us! We are very proud of our Best Western property and our award winning customer service! Please come back and see us soon! With Hospitality, Christy Yun

"1 night stay"

5
13/08/2016

Very nice hotel! I was very impressed with the staff and the room. The price was in the mid range, but worth every penny. Clean rooms, nice decor, and bathrooms looked like new. They had the right amount of pillows on each bed and they were soft and firm, they never lost their shape and support. I hear breakfast was great but unfortunately I slept through that. The hotel was quite and the staff was very friendly. Location was perfect. Loved this place and would definitely visit again and recommend it to friends and family.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are so happy to hear you loved out Dreammaker pillows! Our entire team strives to deliver a great experience and make everyone feel at home. And we greatly appreciate your feedback. We look forward to seeing you again in the future!

"My Stay at Best Western"

4
13/08/2016

It was comfortable and provided us with a comfortable place to stay at a reasonable price. Wish there was grass area around the hotel. The service was very good and the breakfast was very good as well. The beds were comfortable and they provided plenty of pillows. Everything was clean and comfortable.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Carol, Thank you very much for the nice feedback. We are so glad that you chose to stay with us. Although we do have a little grass patch area the south side of our building, there are a few parks within a mile from our hotel. Please feel free to ask us about it next time! We hope that you will stay here with us again soon.

"Very nice updates and caring staff"

4
11/08/2016

The only issue we had was when checked in that evening and they had a cleaning crew in the main lobby. No other issues with the staff or room. Breakfast was great and very nice set up. The location was walking distance from anything you needed. We were taking my daughter back to college at ASU poly campus. We choose this location due to the new updates. Well worth the stay.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Jamie L, Thank you very much for the great TA review and feedback. We all take pride in giving great service, and we are glad that you noticed it. I apologize the tile installers in the lobby made it a little hectic that even. However, we are excited to share with you our renovations are complete! We are happy to hear you enjoyed our new updates and look forward to having you here with us during your visits and for your daughter's future graduation!

"Nice Clean Friendly"

5
23/07/2016

We were looking for a home base to visit friends and take in a few ball games in Phoenix. We were also looking to do some shopping. The mall close by was some nice shopping, the hotel was extremely friendly and was kept up. They were doing some renovations, but went out of their way to make it as unobtrusive as possible. There was a nice small clean pool on the north side of the building which we took in.

"Great customer service!"

4
19/07/2016

Our a/c went out at home, so we called to make sure we could get a room. While talking to Stephen, the front desk clerk, we mentioned why we were needing a room & not only did he make sure that we got the best price, he went to our reserved room & turned on the a/c, so that we could walk into a cool room. Very considerate.

"Coming back to Mesa"

4
10/07/2016

This was our third stay at the Superstition Springs Inn. We come to visit with my son and his family. When we can we have them over to swim in the pool and they really enjoy it. The hotel was doing some remodeling in the lobby and breakfast room but it was going along good and breakfast was a little confusing but good.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for the great review of our hotel. We are thrilled that you enjoyed the clean rooms, the breakfast, the friendly staff and the convenience of our location. We hope that we see you again soon. Safe travels. With Hospitality, Christy

"Very Nice place to stay"

4
05/07/2016

We stayed at this hotel based on reviews we were not disappointed. The Check in was fast, Theresa the front desk clerk was friendly and professional. The room was very clean, the bed was great, and the overall experience was very nice. It seems they were in the middle of an upgrade but it was quiet and all the staff were very nice.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Craig V, Thank you for the amazing review! I am thrilled to hear that Teresa was able to give you a quick and efficient check-in. I am glad our renovations did not disturb you. We planned out the upgrades and renovations to interfere our guest experience from minimal to none and glad we succeeded. We understand that traveling can take a toll real fast, and we want our guest to be as stress free as possible. We look forward to your return! With Hospitality, Christy Yun

"A Great Experience"

5
29/06/2016

Felix, Front Office Manager, was so pleasant and friendly. The room was very clean and comfortable and nicely furnished. Breakfast was good both mornings we were there. There was a nice variety of choices, the personnel was friendly and helpful. The housekeeping staff was very

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
carolrW2328EY, Thank you so much for this amazing 5 star review. Thank you for mentioning our staff that exceeded your expectations. I will review this fantastic feedback with Felix and the rest of our staff members. We hope that you will visit us the next time that you are in this area. With Hospitality, Christy Yun

"Enjoyable Stay"

4
24/06/2016

My husband and I chose this hotel based on the reviews we read and the hotel certainly lived up to it's great rating! Our room was clean and roomy. The staff, from Theresa, Felix, and Ty at the front desk, to Margie and staff in housekeeping, to Fred in maintenance were friendly and eager to make our stay as pleasant as possible. Location of the hotel was very convenient to restaurants and a mall withing walking distance and the highway is close by. The hotel offers a complimentary hot breakfast every morning which is a nice touch. There is a pool, exercise room and a guest laundry. I would highly recommend this hotel to everyone.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Iris K, Thank you so much for this great Tripadvisor review. Nothing else makes us happier than making you feel at home with us. I have forwarded your comments of our fantastic staff and they were all very pleased to hear from you! You are always welcomed here and we always look forward to your visits. Thank you. With Hospitality, Christy Yun

"Motel next to a deluxe mall and dining"

5
13/06/2016

I used my Best Western points for a few separate nights here one week. The Motel is right next to Superstition Springs Mall that has every store imaginable. It was right next door to a McDonalds and a Denny's - bonus! Teresa was awesome checking me in late. I had a room on the first floor and was able to park my car right next to my door. I love that. The room was clean and comfortable and quiet. I had no issues, it was updated very recently. They are still working on renovating other rooms. The second night I was on the second floor. If there was an elevator, I didn't see it. Same clean, quiet room. Breakfast was great! Waffles (with the Best Western logo), real eggs, pastries, sausage, all the normal stuff. It was hot and delicious. I will stay here again. It is well-situated from the interstate and shopping. Excellent, easy stay.

"great stay"

4
04/06/2016

hotel had good amenities, good location and a fair price,staff was very friendly, good restaurants close by, shopping also close by only thing that good be better was to have a bigger sign on Powers Rd.

"Friendly staff, clean rooms and price value"

4
03/06/2016

Originally book this room with a booking site. Checked Best Western rates directly with Best Western a few days before travel. They offered a better price. The staff was friendly and delightful. The room was very clean! The only draw back maybe for some, is this property sits on the outside area of a large shopping mall. This did not interfere with our stay. It was still quiet. The pool we did not use but we checked it out. Very clean and sparkled. I would definitely stay again!

"HS graduation"

5
01/06/2016

This hotel is great because of all the friendly, helpful staff with all the really good amenities. This is the second time we have stayed here and we have never been disappointed. Great place great rates wonderful people, we will be back!!

"Great hospitality"

5
28/05/2016

I stay at the Best Western superstition springs on a weekly basis. Great location with clean rooms and great staff that that are personable and pay close attention to your comfort and we'll being. Making check in very easy. I would highly recommend staying here if your every in Mesa Az.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear ggarcia2016, Thank you so much for the 5-star review! We always love having you stay with us. It is guests as yourself that make it so easy and rewarding for us to serve. We look forward to seeing you back! With Hospitality, Christy Yun.

"Fabulous Experience"

5
22/05/2016

Had a great stay, great service and amenities. They are pet friendly which helped me out alot. Front desk attendant was extremely helpful and kind. She gave my dog dog treats which was a nice little bonus. This hotel is also in a great location.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Rebecca, Thank you for the great feedback! We are glad that you enjoyed your stay with us. We always welcome your furbaby whenever you come back to the Mesa area! We hope you will come back soon to experience the final upgraded rooms with brand new furnitures. We look forward to seeing you again. With Hospitality, Christy Yun

"My stay was absolutely completely amazing!"

5
20/05/2016

I absolutely loved my stay at best western superstition springs mesa! First off staff was amazing, my room was really nice and very comfortable! Breakfast was delicious, the pool was perfect! Location of this best western is really great, easy to get to freeway. Management and staff were really helpful and took great care of me. I even got to check in early after driving all the way from Colorado Springs, to visit my family. Next time I'm in town I will definitely be staying here again! Thank you Felix and Melissa!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Jaime, Thank you very much for taking the time to write this outstanding review of all of amenities, our pool, breakfast, and our fantastic staff members. It makes us feel great when a guest enjoys their stay. I will pass this on to Felix and the rest of the staff. We really hope to see you again. Safe travels till next time! With Hospitality, Christy Yun

"This is our second stay at this hotel"

5
17/05/2016

We stay at this hotel because they allow our Yorkies to stay with us ,Thankfully this hotel also provides us with a pleasant stay ! We usually stay up to two weeks and they have everything that we need, In a convenient location .A short walk to anything you may need including Pet Smart ,The Mall ,Dennys, Mc Donald's . The breakfast was very good and a perfect variety ! Genny is very helpful and gave is some good tips on some sight seeing. Kayla made our check in Pleasant which was nice considering we arrived 1 a.m. our time and found out the original hotel that we booked at no longer takes dogs ( although my Yorkie is medical assist with all of the proper certification and papers ) We like to stay at a hotel where they are welcome and feel that way ! All of the staff was extremely, helpful , professional,friendly accomidating and kind to not only us but our Yorkies as well . The bed was comfortable and pool was clean , jacuzzi warm , We would definitely stay again . They have a workout room and laundry room .Thankyou Best western superstition springs inn for providing us with a pleasant stay . John, Peggy ,Gus and Brody Giarrusso

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Peggy/John/Gus & Brody! We already miss your entire family! Thank you for this review and we are glad you enjoyed our pool, the delicious breakfast, and the great hospitality you received from Kayla. Our location is definitely convenient and feel lucky to be able to make our guest's stays so easy to shop and eat all within walking distance. I will make sure that Kayla and the rest of our staff reads this. We look forward to having you back with us next time! With Hospitality, Christy Yun

"Margaret ellis "

5
16/05/2016

Had a great stay at this hotel. Was clean and close to everything. Front desk staff always friendly and helpful. I would stay there again. I was able to check in early. The have a nice breakfast. The hotel is right at the mall so shopping is easy can just walk. I would recommend this place.

"Poor Maintenance"

2
16/05/2016

Rooms were outdated, carpet looked very dirty, The breakfast buffet was poor. The carpet in the room looked like it had been missed when the carpets were cleaned. Requested ground floor if there was no elevator because of one person was in a power wheel chair. At check in time we were to be put on the 2nd floor.

"Affordable"

4
28/04/2016

This Best Western Hotel was clean and in a good location next to shopping center and plenty of restaurants. It served my needs for this location. The breakfast was adequate with usual breakfast foods. I didn't use the pool or spa but other guest seemed to enjoy it.

"Mosquito Infestation!!!"

2
25/04/2016

I reserved adjoining rms to keep the children close. They messed up the reservation although I set it up 2 weeks in advance.Having someone who doesn't walk well, they put us upstairs - no elevator! Since that was impossible, they split us all up on opposite sides of the motel. The rm I was assigned, rm 125 was covered in mosquitoes..on the ceiling, walls and flying through the air; landing in your mouth, eyes, hair. In the toilet was their breeding ground. The toilet water and inside the bowl was COVERED with them. When you flushed, they all flew out !!! Awful! A serious health hazard! Horrible weekend! I will never stay there again.!! Traveler Beware!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Anne F, Thank you for taking the time to review your stay at our hotel. I'm very sorry to hear of the negative experience you had at our hotel. This is not typical of our hotel. I took a look at your reservation and saw the request for adjoining rooms were noted and we in fact checked you into adjoining rooms initially. After checking in, you came back to the front desk requesting a first floor. We unfortunately did not have any first floor adjoining rooms available. Next time please let us know during reservation process that due to health purposes you will need a first floor and we will be more than happy to accommodate such needs. We have addressed your concern with any mosquito issues and assure you we do not have any infestation. Our goal is to provide 100% satisfaction to all of our guests during their entire stay and earn their trust while they are staying with us. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We hope you give us another chance to make your next stay a better one. Thank you again for your feedback and please give me a call at the hotel 480-641-1164 with any further questions or concerns. With Hospitality, Christy Yun

"Close to amenities and airport"

4
19/04/2016

I thought the hotel was okay for the price. It was an older hotel and could use some updating. However the staff were great. Breakfasts were good. Close to great shopping and Gateway airport. I would stay here again. I got a handicapped room and would have preferred a bathtub. Pool and hot tub were good although I prefer a 'hot' hottub, not lukewarm.

"16 April 2016 from a Quad"

4
16/04/2016

I am an old quadriplegic so due to my special needs my requirements in any motel/hotel are not normal. The king sized bed made it quite difficult for my caregivers to help me and because of my age plus 3 decades of being SCI the soft bed was uncomfortable for my body which is void of muscle tone and with soft bones. Aside from the too-large, soft bed, it was very quiet at night and every staff member there was amazingly pleasant and more than willing to help me.

"Our Go-To Place"

4
09/04/2016

We always stay at this BW when we visit Mesa. We have family here, but cherish our "quiet time" during each visit. This location is perfect for us! Denny's, McDonald's, and the church of our faith share this huge property, so we can walk to each-& also to the huge mall across the street. It's a destination unto itself. This time we noticed that the lighting was dim & inadequate for our needs. Next time we'll bring our "forehead lights." We didn't notice this problem prior to this trip.

"Best in the west !!"

5
30/03/2016

I would recommend best western to anyone staying for business or pleasure . This facility is top drawer .. The price is very reasonable , the rooms are immaculate .. And the staff are very considerate and friendly .. The staff at the check in desk are very well dressed and eager to to make your stay comfortable ..

"Home Away From Home!"

5
29/03/2016

For the last four years, we have been spending our winters in Mesa, AZ. We have stayed at the BW Superstition Spring Inn each of those four years. It has become our home away from home! We have experienced the most friendly, helpful staff here. This year we were greeted with a warm, friendly smile from Felix when we walked in the door January 1st. Our accommodations were everything we expected. While we were at Mesa, housekeeping kept our room spotless. Thank you to Margie and Lupe! We felt like we were so special by the way they treated us! We were also impressed with the cleanliness of the grounds and pool area. It was so relaxing to sit by the pool in the afternoon. Over the years, we have seen many improvements too. The breakfast has been upgraded to a complete hot breakfast with friendly staff. I love breakfast so this was a very welcomed addition! Another area that has been upgraded is the pool area. The pool is now completely enclosed and secured. New pool furniture too! We are looking forward to coming again next to see what is new. I am sure Christy will have some surprises in store for us. The motel is in a very comfortable area. If you are looking for shopping, there is a mall area a short walking distance from the motel. If you like cheesecake, the Cheesecake Factory is in walking distance. Denny's and MacDonald's are close by too. At Denny's you get a 20% discount on your purchases by staying at the Best Western Superstition Springs Inn. The motel is located close to highway 60 with a easy on and off. You will not be sorry if you choose Best Western Superstition Springs Inn for your next stay in Mesa, AZ. Christy and her entire staff are there to serve you in any way they can. We will be back in 2017! This is truly our home away from home.

"Excellent experience. "

5
20/03/2016

We booked a late trip and our expectations were average at best. The management was very accommodating a flexible with our travel plans. The location has a lot of value added perks. Kristy is an excellent manager. Thanks for the assistance.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Kuskifamily, Thank you so much for the wonderful 5-star review on our property. It was our pleasure in taking good care if you. We are thrilled that you enjoyed your room and added perks as well. We hope that the next time you are in Mesa that you will stay here with us again! With Hospitality, Christy Yun

"Straightforward."

5
20/03/2016

Stayed during high season in Phoenix. Not super chi-chi, but super solid. Impeccably clean room, clean lobby, clean grounds. Friendly staff. Cheesecake Factory walking distance a bonus. :-) Easy to get to from Phoenix ingress on Highway 60 from East. Great.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Kimberly H, Thank you very much for the Tripadvisor review. We strive to give great customer service and we take pride in our entire staff. It is rewarding to see that it does not go unnoticed! Thank you again and we look forward to seeing you the next time you're in town! With Hospitality, Christy Yun

"A Great Vacation Stay"

5
17/03/2016

Our stay was outstanding. Made perfect by Christy and her entire staff. We could not ask for better service and accommodations. We enjoyed the hot breakfast that was available every morning. The quality was excellent and a wide variety of items. The weather was great and we were able to use the outdoor pool. It is nice to have a secured pool area. Our room was exceptionally clean and comfortable. We highly recommend the motel!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Carol T, Thank you for such a raving review on TripAdvisor. Our team is proud you always have such a wonderful stay with us every year. We here at the Best Western in Mesa want to make sure each and every guest is treated as family. Thanking you again and looking forward to have you "move in" next year!!! With Hospitality, Christy Yun

"Average room - Overpriced"

3
14/03/2016

Typical accommodations if it had been half the price. We found it very difficult to find accommodations period close to the Mesa/Gateway airport. Decided to splurge on the Superstition Springs Inn. It looked nice in the AAA Guidebook. Pool area was small, location was in the middle of a couple of malls and no information available in room regarding restaurants or attractions w/in walking distance. Bed was comfortable, wifi worked, clean and surprisingly quiet for being next to a very busy intersection and several fast food places.

"To expensive"

3
09/03/2016

This hotel is to expensive you can stay at a lot nicer place for about the same price. You do not expect a Best Western to be this expensive. Other than that it is clean and well taken care of and not a bad place to stay. They do except pets for a small additional fee.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Charles S, Thank you for you honest review. I do understand peak season in Arizona, the rates are higher than other times of the year but would like to ensure you we keep our rates very competitive. We hope to see you again some time in the future so we may have the opportunity to have you experience accommodations which equals to a 5-star review next time around! With Hospitality, Christy Yun

"Kodi the Corgi loved this Best Western"

5
08/03/2016

We arrived Christmas Eve after driving 2 1/2 days from Central Florida and I still had shopping to do for the next day. Convienent: After finding the hotel (the increased traffic turning into the mall blocked the view of the directional sign) we unpacked, walked Kodi the Corgi, and headed to the mall. We didn't have to join the hundreds upon hundreds searching for parking spaces, we just walked across the parking lot. The Room: The room was well maintained and clean, and although they allow pets, you couldn't tell. Fresh sheets, the beds and pillows were comfortable. Bathroom was also clean and well stocked with towels. I appreciated having a small refrigerator in the room for hubby's meds and so we could stock our own drinks and snacks. Our room was on the Denny's restaurant and McDonald's drive up side which made me pause, but I can honestly say there was no issue with traffic or after-hours noise. Staff: The staff was courteous from the front desk to the maintenance man and housekeeping. Our housekeeper, Stacey (? sorry, I am horrible with names) was quick and efficient, and greeted Kodi by name when she came into the room. The grounds were well maintained. I picked up after Kodi, but sadly not everyone did. Despite this I did not find myself having to walk around a lot of mess so someone on staff was doing regular clean up. We were here five days and had to do laundry. I have stayed in hotels where it is $3 and more a load in little machines, These were priced reasonably and the laundry area was clean and secure. Breakfast was plentiful and good, lots of selection. One day the circuit breaker kept turning off some of the appliances and the manager was right on it. The only thing I did not like about breakfast was the TV and the news. This is true in many hotels. My suggestion is get rid of the TVs so guests can eat in a peaceful environment. Most people had their phones out and there are TVs in the rooms so it really isn't needed. One day, between the talk back among the guests to the TV and the volumen and content of the news, I gave up and took my stuff back to the room. Future: We will definitely stay in this hotel again. It is clean, reasonably priced, in a good location and has a wonderful staff.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Jacque & Kodi the Corgi, Wow, thank you so much for the wonderful review and are so happy to hear you enjoyed the cleanliness & convenience of our location. Our staff always welcomes our guest's fur-babies! It is always wonderful to see & hear the efforts of our team to exceed guest's expectations are being met. We hope to see you soon in the near future! With Hospitality, Christy YUn

"no hot water"

3
01/03/2016

This hotel has clean rooms, but the pillows are lumpy and uncomfortable and found there was no hot water for bathing/showering. The water was lukewarm and never got "hot" and the day we left and it was cold. I did not shower because of it. The rate for the room was outrageous and for those prices I expect excellent bedding and hot water. Also, the first night there was many sounds of trucks in the parking lot and upon investigation the next morning noticed that the McDonald's and Denny's and trash cans were not too far which accounted for the noise. The last two nights I did not notice much noise. If we did not have to be in the Phoenix area this time of year, I certainly wouldn't have because they apparently take advantage of travelers because of snowbirds. Quite expensive. On the plus side, although this property sits off the main road and behind the restaurants mentioned above the hotel is convenient to several shopping venues, etc. We will stay outside of town if possible next time to save some money and drive in.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear LeighAnnK171, Thank you for your TripAdvisor review. I apologize we did not exceed your expectations. I have already addressed these issues you experienced with all staff members as this is not the norm for our hotel. We value & appreciate all feedback from our guests and will continue striving to be better everyday. With Hospitality, Christy Yun

"Convenient Location"

5
29/02/2016

This hotel is within walking distance to shopping and restaurants, and close access to the freeway. The accommodations of the hotel and the friendly staff made this hotel a good choice. We'd definitely stay again.

"OK Stay"

3
28/02/2016

Could not find any other rooms in the Mesa area available and we stayed at the Best Western. It was an OK stay with nothing special to make me remember it. The location is great right off Power Road and easy to get to. Breakfast is SO SO but there is a Denny's and Mc Donalds right next door as well as the mall. So lots of choices.

"Visit to Mesa, AZ"

5
27/02/2016

Overall my stay was very well --- only two items - was on the 2nd floor with no elevator and had to go around the motel to the stairs on the back side for the second floor. Access to the second floor from the lobby area would be great rather than having to walk around ( I did not have a car) to get to the second floor. This was the same issue for arrival and then every time I needed to get to the room. Had to walk around from the front to the back each time.

"Thanks again"

5
25/02/2016

My wife and I tried this Best Western for the first time and were glad we did. From Kayla at check in who insured everything was perfect to Christy later for other needs. This crew does everything it can to make service as close to 5 Star as you can get. Thanks again and will be here again in the fall.

"Poor response to complaint"

2
23/02/2016

Bed linens were dingy when we arrived, not changed for 7 days (had to request this) while we were there. One day out of 10 room was not cleaned at all, garbage not emptied and no fresh towels provided. Complaint to management was not addressed to our satisfaction.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Robert, Thank you for your review. I'm very sorry to hear about your experience at our hotel. I have already addressed your comments with my housekeeping staff to ensure this was an isolated incident that is corrected moving forward. Although we strive our best to exceed each & every guests satisfaction I understand we may fail at times. However, I hope my immediate response to you exceeded your expectation. Thank you again for your reviews as comments like yours are very much appreciated to make sure we are not overlooking any aspect of our hotel operations. With Hospitality, Christy Yun

"rooms not what reserved"

1
22/02/2016

reserved room with walk in shower for person in wheel chair- received a room with a tub and a stool sitting in it. front desk manager basically said he did nothing wrong- is handicap accesible- we left and found a holiday inn that was very accomidating- would never stay at this hotel again!!!!

"Great Location"

4
17/02/2016

We stayed for a week & when we arrived the desk person was very friendly & welcoming. The room was clean & the bed was comfortable. The breakfast was delicious & the attendant quickly replenished eggs, links, etc. The cleaning staff was friendly, but frugal with the little soap & lotion. We had to ask & then they gave us more, since we stayed a week. This BW is close to the Gateway Airport, & also there is a shopping mall within walking distance. All in all....a very good place to stay

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Guest, Thank you for staying with us and placing a review on Trip Advisor. We are glad you enjoyed your stay and had such a wonderful experience. We hope to see you again for you to experience another great stay with our improvements and upgrades being put in place in the next few months! Please give us a call to make reservations the next time you're in Mesa. We look forward to having you here again. With Hospitality, Christy Yun

"Just Fine"

3
15/02/2016

The place was nice enough for what it was, a bit over priced I thought. Staff was nice and the room was clean. We didn't have the breakfast because it wasn't available before we had to leave. Would have liked a TV guide in the room.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Carl, Thank you for your honest review. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We have good news for you! We will be upgrading out guestrooms with brand new furniture in the next couple months and while upgrading the bathrooms as well! We hope you will be able to come back and experience these improvements at our property in the future. Thank you again for your feedback. With Hospitality, Christy Yun

"Yummy Breakfast and Best Staff!"

5
15/02/2016

We stayed this past weekend and although the price was high it was understandable since the entire area seemed to be that way. We weren't very happy with such a high price but the thought of price went away when we got to the hotel. You could not ask for friendly people who work at a hotel. What a difference it was to any other places we've stayed at. The place isn't the hot new building in town but it's definitely clean and comfortable. The breakfast had a great variety too. Overall very please with our stay.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear James, Thank you for taking the time to write this wonderful review! We are so thrilled you found this location to be convenient and everything was to your liking. We hope to see you again soon! With Hospitality, Christy Yun

"Nothing special unless you like to shop"

3
11/02/2016

Stayed here for one night because was close to airport. Room was average but could use an update considering the price of the room it was nothing spectacular. If you love to shop you can simply walk a few hundred yards to a huge mall. Denny's and McDonalds is literally outside your hotel room door...if you like that. Found it rather busy. Went to the pool and hot tub...hot tub was big and nice temperature. Pool is an average size. Depends on what your looking for in a hotel...close to airport and mall etc. then this is for you. Found this Best Western hotel was overpriced as it is an older hotel and is rather tired. Internet was almost nonexistant. too so if you need internet might be patchy.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Luv_vegas14, Thank you for taking time to review our property. We truly value detailed feedback from our guests to determine what areas the hotel can improve on. Our guestrooms and public spaces will all be upgraded in the next few months! We hope you will come back and experience all the wonderful new features at our hotel. We look forward to having another opportunity to serve you. With Hospitality, Christy Yun

"Winter getaway"

5
08/02/2016

We stayed here for one week. Nice clean place. All amenities including microwave coffee pot and refrigerator. Free breakfast included. Accommodating and friendly staff. Located by shopping and restaurants. Will definitely stay there again.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for taking the time to write this great review, we are thrilled that you got to enjoy our amenities, breakfast & encountered our fantastic staff. I will pass this comment on to our staff members. We look forward to seeing you on your next trip to Mesa. With Hospitality, Christy Yun

"Find this Best Western"

5
28/01/2016

If you like convenience and pleasant staff personnel stay at Superstition Springs. The breakfast room was more than clean, not quite easily arranged, and the lady in charge was exceptional, as were all the staff at check-in desk.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for taking the time to write this wonderful review! We are so thrilled you found this location to be convenient and everything was to your liking. We hope to see you again!

"Pillow problem"

3
28/01/2016

Hotel room and bed were comfortable but the pillows were horrible. Should have down/feather instead of lumpy foam filled pillows. Located right across from a major mall so lots of shopping opportunites. Restaurants near by so many choices of cuisine.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
I want to thank you for letting others know about your recent stay with us. I do apologize for the non-down feather pillows. Our Pillow choice we have in our guest room offered is Best Western branded & we will check to make sure they are up to quality standard. Thank you for bringing it to our attention. Comments like yours are vey much appreciated to make sure we are not overlooking any aspect of our hotel operations. We hope to see you next visit.

"Better Than Average"

4
27/01/2016

Needed a comfortable room for three nights in Mesa, AZ while visiting friends and doing business. Found the Superstition Springs Inn to be comfortable & convenient. The staff was friendly and had an enjoyable stay. Price was competitive given the level of accomodations, incl. refer, and micro. and a nice couch from which to watch football playoffs. I would stay here again.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you Randy N. for this nice review of our staff members. We hope to see you again in your next visit to Mesa!

"close to mall"

3
25/01/2016

within walking distance of the mall. I expected a bit more for the price. the room was ok, beds were very hard though and both of us had shoulder pain by the 3rd day. the pool was wonderful and delightfully warm and the hot tub was nice after a day of walking. the breakfast had good variety, but I felt best with the fruits and toasts. would have liked a different kind of sausage and cheese on the eggs, or hard boiled eggs.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
We are sorry we were not able to provide you with the quality if service you deserve. This is not typical of our hotel and we are always looking for ways to improve experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback!

"Very well run property..."

5
13/01/2016

Hotel is conveniently located right next to a large mall. Very nice and clean-- very helpful and friendly staff. I think it was Phillip at the front desk who handled my reservation and check in. Absolutely professional-- even called after we got settled in the room to make sure everything was to our satisfaction-- which it was. Would not hesitate to stay there again. Very good value for the money.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
What an amazing review. Thank you so much for the feedback. We are thrilled your stay exceeded your expectations. It's very nice to hear that you received the service in which you deserve. It was a pleasure taking care of you and we always look forward to having you stay with us again in the future!

"Stranger in Paradise"

4
12/01/2016

Couldn't find the place without our GPS. The address listed makes no sense, because the motel is not on the street listed. It is literally located on an alley, behind a McDonalds. No evident signing anywhere.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for your feedback. We truly value our guest's comments. We will be putting new signs up all around our hotel so hopefully next time you'll be able to enjoy the upgraded and new signage the next time you're in Mesa! We hope to see you again in Paradise in the near future!

"all what was expected"

4
08/01/2016

Hotel staff great. Clean all around. Caring staff and helpful. There was a small problem with a noisy guest above us but the manager was quick to suggest another room for us as we didnt want to create a problem for the guest and hotel staff.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you very much for your review Barry. We apologize there was some noise from other guests but are glad you loved that we handled it quickly to your satisfaction!! We hope to see you again.

"Covenience at its best"

5
05/01/2016

This hotel was within walking distance of a large shopping mall, a good thing the day before Christmas, and two restaurants. An access road around the mall offered an even wider selection of restaurants and shops, including one that was open on Christmas for dinner. The staff, specifically Sherry from housekeeping, was attentive, friendly and welcome us and our dog, Kodi. Will definitely be making reservations again this year.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for the TripAdvisor review. We are glad that you found our location to be nice, wide and convenient! Sherri is a wonderful staff member and will definitely pass along this fantastic comment! We look forward to seeing you and Kodi on your next travels to Mesa!

"Made our Christmas Visit Awesome"

5
26/12/2015

This is our 3rd time here and we are never disappointed. We can always expect to have the best time, most comfortable and cleanest hotel rooms. We love everyone that works there. Christy always makes sure to take care of us everytime making sure we always feel welcome and important. Breakfast being included and being right next to the mall makes it even better. So convenient. Already looking forward to next time!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for the 5 star review! It make us happy to know we mad a difference with our guest's stay with our property. We are thrilled that you enjoyed your stay. We hope that you visit us the next time that you are in Mesa.

"Super Friendly Very Clean!!"

5
23/12/2015

What a refreshing stay. Every single person we ran into always gave us a smile and said hello. Wanted to see if they could help us in any way. Although it is outside entrance the place was quiet and really clean. Slept really well. Neat breakfast with pancake waffles even! Sausages tastes best. Definitely will come back again.

"Bed bugs"

1
21/12/2015

Manager needs customer service training. Manager quick to have desk clerk address all customer concerns, by stating customer must wait and speak to housekeeping supervisor WHEN they arrive for their shift. Larger bed bugs were placed into their key envelope and brought to front desk and photos were taken of the smaller ones for managers review. Since manager or staff did not feel it necessary to check room with customer.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Peggy, I am sad to read this review. Our goal is to always exceed all of our guest's expectations. I apologize I was unavailable till 8am that day and our executive housekeeper also came in to start her day at 8am. After I spoke with you that morning, we immediately went to the room to check but stated you had to leave. Before you left and before we confirmed anything, we assured you that you would not be charged for your stay for the inconvenience. We reassured you even though we did not find anything we will have professionals come out to inspect the room. I can assure you we take every comment & concerns seriously and make sure to attend to any issues promptly and thoroughly. Luckily, we do not have bed bugs and take all precautionary measures to thoroughly check and treat as needed for preventative measures as well. Respectfully, Christy Yun General Manager

"business stay"

5
08/12/2015

Best experience in a hotel in a very long time. The room was exceptionally clean. The location was perfect for jumping on and off the freeway. Will certainly book a room again next time for a longer stay.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Diane, Thank you for taking time to write this great review. I believe that our staff loves their job because of great guests such as yourself that stay here with us. We are looking forward to seeing you on your next visit for a longer time! Hope you have a Merry Christmas. -Christy Yun

"Dec 6/7 2015"

4
08/12/2015

Good location for softball/baseball tournaments at Red Mountain Sports Complex. Breakfast was average, don't really care for reconstituted eggs, other items available were ok. Dining and the mall real close by, within walking distance.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Eugene, Thank you so much for your wonderful review! I will be speaking with our vendor to make sure our eggs are up to quality to our guests. We appreciate all feedbacks from our guests and look forward to seeing you back here. Hope you have a Merry Christmas! -Christy Yun

"Pleasant until check out "

3
30/11/2015

Our late check in was good and the staff was friendly, the hotel and our room were clean and comfortable. However as our stay came to the end our experience ended poorly. We we given a late check out, 12:00 instead of 11:00. We were not told our key only worked until 11:00, we were locked out of our room. After having housekeeping let us in we then found that prior to 12:00 the front desk was calling to find out why we hadn't checked out. They then sent someone to our room to find out why we still had not left, again it was not 12:00 yet and we had been locked out for 10 minutes!! When I actually checked out the process took 10 minutes because I did not give a email address and was told it was necessary. I also stated upon check in I was paying cash (still had to give a credit card for incidentals). When paying cash at check out, they made me wait while the room was checked for any issues before I could leave. Our last hour was lousy and this is the memory we are now left with. Very disappointing to end a vacation on such a sour note.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for taking the time to review your stay. I'm very sorry to hear of the negative experience you had at checkout. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. I have spoken to my front desk staff to ensure a better & efficient checkout experience always. We hope you give us another chance to make your next stay a better one. Sincerely, Christy Yun.

"Comfortable"

5
30/11/2015

We were in town visiting family for the holiday and for the most part just needed a place to sleep. It's a great location for quick highway access, shopping and restaurants. The breakfast options were plenty and coffee was perfect! Loved how friendly and accommodating the staff was. I appreciate the professionalism yet kinship that exudes each employee.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Julie, Thank you very much for the great review. We enjoyed having you here as. We are glad you enjoyed the convenient location, the amenities we have and the service you received from our great staff. We hope to see you again! Sincerely, Christy Yun.

"Convenient and superb"

5
16/11/2015

This Best Western location is full-service and includes a heated pool and hot tub, fitness center, hot breakfast, and many other amenities. The rooms are spacious and in tip-top condition. The staff members in all areas are friendly, helpful, and do their jobs with the utmost care and servitude. The pool is really nice and the hot breakfast is delicious.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Linda, Thank you for taking the time to write this amazing review. We are so glad you loved this place and enjoyed the breakfast, fitness center, our delicious hot breakfast and additional amenities. We will look for you on your next return trip to Mesa. Christy Yun, General Manager

"Great Service"

5
15/11/2015

I travel a lot for business and I continue to return to the Superstition Springs Inn. Heather and Christy are very helpful and go above and beyond to help in every way. The rooms are spacious and very clean. The breakfast is always fresh and there are lots of choices. I will continue to stay at the Superstition Springs Inn.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Hello Cherise! Thank you so much for your 5-star review. We always love having you here with us every week and always look forward to your return. We hope you had a wonderful Thanksgiving weekend! It is friendly faces as yours that makes our jobs so rewarding and much easier =) Thank you and we will be seeing you very soon. Sincerely, Christy Yun

"Do not stay here"

1
09/11/2015

Upon arrival the toilet was broken and we had flies in the room. The employees were nowhere to be found on a saturday night. The breakfast was not good at all and I have stayed at many Best Westerns. The breads were hard and the yogurt was like water. I do not recommend you stay in this hotel. DO NOT STAY IN THIS HOTEL.

"Very courteous and friendly staff. Very helpful"

1
06/11/2015

Rooms are very clean and smell great. Heather and all the Staff were great. Very helpful and friendly. I stay here often because of the service and clean rooms. I travel often for business and this is one of the best places I stay.

"Decent stopover"

3
04/11/2015

Clean hotel and nice staff. If you like to be in a busy area this is perfect. Several malls and restaurants nearby. Too congested for me but that's just a personal preference. I would suggest not getting a room on the side by the McDonald's drive thru, you will hear all orders being taken at least until the air conditioner comes on and drowns out the noise.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
We are sorry our location was too congested for you. We do understand that although our location may be convenient for many guests, everyone has different preferences. However, I am very glad you experienced a clean and nice stay with our staff! Please give us a call next time so we may ensure your room is located on the other side during your next stay. Thank you so much for your comments as we value our guest's feedback to help us improve always! -Christy Yun

"Good location"

4
02/11/2015

The Best Western Superstistion Springs is well located for visiting Mesa. We spent one night while visiting family who live close by. The rooms are well maintained and surprisingly quiet - we were right across the parking lot from MacDonalds and didn't hear any outside noise. The rooms and breakfast are pretty much what we've come to expect from BW which is why we stay at Best Westerns- decent size rooms equiped with everything you need, a nice buffet breakfast and reasonable prices. The front desk manager is very

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Allie, So glad you enjoyed your stay with us and many thanks for the fantastic review. Glad to see our accommodations and amenities met your needs, and that the location was quite for you! I've forwarded your comments to my team, as everyone will enjoy reading them. Thanks for choosing our hotel, and we hope to welcome you back soon! -Christy Yun

"Awesome Hotel"

5
12/10/2015

I usually hate going to Phoenix, but this time it was absolutely wonderful. Found the Best hotel ever!! It has everything around it you could ask for. You don't have to spend all your time stuck on the freeways looking for stores or looking for a place to eat. The staff is great and the rooms are so comfortable.. I found it by accident we were there for our son's wedding and wanted to be close to the venue. I will stay here the next time we go visit our kids..

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear cckid54, First off, CONGRATULATIONS to your son! We are honored we were able to accommodate you during such a special event for your family! We are extremely happy to hear that you had a wonderful experience for this trip to Phoenix/Mesa area. We definitely will not be moving so the convenience of all the shopping, restaurants and easy freeway access will still be available for you when you come back! Thank you once more and we look forward to having you back. Sincerely, Christy Y.

"Great Stay"

5
30/09/2015

Was traveling and needed to stay overnight. Look for hotels on my phone and found this one. Best Western did take us last minute. Very friendly people, Accepts pets, Clean rooms.Thanks for a great stay.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Cynthia, Thank you so much for the awesome 5-star TripAdvisor Review! You have definitely encouraged our staff and reminding us of why we work in this industry. We look forward having you back the next time you are in the Mesa area again! Cheers! -Christy Y.

"good location"

3
25/09/2015

Situated on Power road in front of the mall and the excellent cheese cake factory and aDenny's restaurant, it is a nice place to be with lot to see araound. Hotel is good and clean, not so good when you are smoking. Even they have smoking rooms, nobody told us about. Otherwise you can count on a friendly staff

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Naaschaad, Thank you for your honest review. I am glad you had a good and clean experience with our hotel! I am sorry you were not told of the smoking rooms we have available. I have addressed this with our front desk staff to ensure they do inform guests about it during check-in. Please give us a call next time and ask to reserve a smoking room so we can guarantee this for you as we only have a couple available. We hope to see you again in the near future and thank you once more! Sincerely, Christy Y.

"Best Western Superstition Springs Inn"

5
21/09/2015

We stay at this hotel whenever we visit family in the area. We've never had any issues, the check in and out is always pleasant and the rooms are always clean and functional. There are a number of fast food and other types of restaurants very convenient to the hotel (within walking distance when it's not blazing hot). I would recommend the hotel for price and location for anyone staying here for business and/or pleasure.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Warren, Thank you so much for such a fantastic 5-star trip advisor review! I have relayed your comments to the entire staff. It was met with satisfied grins. Our team here strives to make every single guests experience pleasant and exceed expectation with quality and cleanliness of the hotel. We look forward to seeing you again in the near future! -Christy Y.

"the inner sanctum"

5
21/09/2015

great hotel, just don't stay in room 102, sounds like the inner sanctum all day and into the night. doors from the laundry room and the lobby badly needed oil, but we didn't complain until we left, so don't know if it was fixed.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Hello Karen, What a wonderful 5 star review! Thank you very much for taking the time to do so. I remember you shared with myself about the doors needing oil and we took care of it that day right away! It's guests as yourself that gives us input to help us maintain such a wonderful property for everyone. We look forward to having you back next time you're in the Mesa area! -Christy Y.

"Clean and Quiet"

4
18/09/2015

sore back) the next morning. The shower head was at a great height, and plenty of hot water and pressure. It was very easy off of I – 60 and very easy back on (the only trick was our GPS took us past the street the hotel was on and made us make a U turn to get back to the hotel). It is adjacent to a mall with a Cheesecake Factory. Also, the front desk was cordial and honored our request of a ground floor room. CONS: There was a bunch of construction workers staying there and it made the parking lot congested. We left early the next morning and didn't get a chance to review the free breakfast.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Guest, Thank you so much for sharing your experience and giving us a great rating on TripAdvisor! Although our parking lot was congested due to the full house I am glad you enjoyed the convenience of our location and that you were pleased with your request being heard by our staff. We hope to see you soon next time you're back in Mesa so you can try our free hot breakfast which includes a lot of delicious items! -Christy Y.