Best Western Hotel Halle-Merseburg, Merseburg

It was very hot at the time we were there and the hotel has no AC it was not possible to sleep with the window open due to the train line that is right next to the hotel, So you coukld not sleep because of the heat or you could not sleep because of the noise....NEVER AGAIN

I stayed for 2 nights, which was way too long. The room wasn't properly cleaned. The wifi didn't work the first day. Breakfast the wasn't very good, also about half the items were gone by eight (breakfast goes till 10:30) and weren't filled up. We had to wait 10 min. for a new pot of coffee, because there weren't any waiters around and that with the breakfast room being quite empty (less than 25% filled).

The hotel is clean and well maintained. Staff is friendly and helpful. The hotel is in a great location to walk and view the city. The price is reasonable and worth it for the value you get. Well worth seeing the city and staying at the Bestwestern.

This hotel fulfilled our expectations by doing the simple things well. The reception was welcoming and efficient and the spacious room was excellent and well equipped. The patio bar was a pleasant place to spend an evening and breakfast was excellent, including a gluten free option for my friend. There is secure parking underneath the hotel and a pool/leisure complex. All in all this was an excellent hotel

I stayed here whilst on business in the area. The staff were friendly and helpful and also very patient when my colleague and I attempted to speak German. The room was clean but very warm and the aircon seemed to be quite feeble. Apart from this it was within my expectations of a business hotel and it served well as a base for my time there.

Some unfriendly, almost rude personnel, undercooked food, no mini bar. After diner stomach and bowel problems. Due to the location, the rooms are quite noisy. Positive: very clean rooms. Although I frequently visit the area, a week/month, I will not go back to this hotel.

Jan_Bitterlich, Manager at Best Western Hotel Halle-Merseburg, responded to this review
Dear Marten P, On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I can assure to you that a rude attitude by some staff members will never be accepted and an unpolite behavior towards our guests will definetly not be accepted!! We could have provieded a mobile mini bar, but this service is only available on request. Next time, please do not hesitate to ask for our mobile minibar service. Sorry for this, we should have informed you, totally our failure!!! Sorry also for that! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards from Merseburg Jan Bitterlich General Manager Best Western Hotel Halle-Merseburg

To start, we pulled into their parking area behind the hotel and registered, This lot was full so we had to park (for a fee) in their underground garage. Narrow spaces doesn't begin to describe it. After pulling into a space next to the wall, with my husband directing me, I had to climb over the car console to exit the car. Oh well, we had a space. Took the luggage out, walked to the elevator and learned that it was broken. There are two elevators, but there's no direction to the 2nd elevator. So we carried our luggage up the stairs to the main level, only to learn about the 2nd elevator. Our room was clean, the bathroom was modern, though the shower was smallish. The beds were okay, probably changed since a previous reviewer commented on them. No AC, windows open to the street AND train noises.

Jan_Bitterlich, Manager at Best Western Hotel Halle-Merseburg, responded to this review
Dear EMTraveler, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please acept my apologies for not fulfilling your expectations. If I can be of assistance in the future, please don't hesitate to contact me at +49-3461 350-0. Thank you again for taking the time to wirte this review. We appreciate your loyalty to our brand. Yours sincerely, Jan Bitterlich General Manager Best Western Hotel Halle-Merseburg

This hotel turned out to be further from the beaten track than we expected as we were looking for an overnight midway between Hamburg and Munich. Our first impressions were uncomfortable. The place seemed dull and functional. In retrospect, it was fine. The staff was quite friendly. The food was good. We had an evening meal-great burger and good salad. Breakfast was fine although we were fascinated at the selection of sweet cereals: choco pops, fruit the loop, chocolate cornflakes etc. we ate breakfast on the outside terrace which was fine. The room was functional but roomy enough and the bathroom was fine. A very good shower (watch out if you're tall. The shower door frame is low) We couldn't keep the window open as we were in the tram side of the street and it was noisy. There's a kidney-shaped swimming pool in the basement where there's limited daylight (small skylight). There are two little saunas. Definitely not a 'wellness' area but ok for a quick swim/sauna. We probably wouldn't choose to stay here again, but we felt we got good value for money.

Jan_Bitterlich, Manager at Best Western Hotel Halle-Merseburg, responded to this review
Dear Cathie M, very sorry to read, that we did not meet your expectations. Thank you for staying with us and for sharing your experience. Really sorry to read, that things did not at all work as they were supposed to. It is so unfortunate that I have not been aware during your stay, I am sure, we could have sorted things out immediatly. Thanks for your constructive feedback. By mentioning what went wrong we get the chance to improve our srvices, room amenities, etc.! Again, thank you for being our guest, all the best, Jan Bitterlich General Manager Best Western Hotel Halle-Merseburg

Could not find a hotel room in either Leipzig or Halle and had to settle for this in Merseburg. To put it like this, Merseburg is not the center of the universe ( I swear it sometimes felt like I was back behind the iron curtain in the 1970's), The hotel itself war OK...ish, but the knowledge of the staff regarding everything from wi-fi to helping out with directions and transport leaves a lot to be desired. The breakfast was poor and the dinner the night before ( Merseburg is not exactly choke full of restaurants) was even worse. Not recomended.

The first (smoking) room smelled horribly bad. After insisting I was given a large and comfortable non-smoking room but... the mattress was very uncomfortable. It was so soft and already very deformed. I complained but was told it was the only room left and that the mattress was changed recently. I cannot believe it. Some leakage also in the bathroom that was not fixed during my stay.

Ralf_Gronbach, Manager at Best Western Hotel Halle-Merseburg, responded to this review
Dear Ajtyer, Thank you for your feedback and for taking the time, to tell us more about your stay at our hotel. Just to let you know: All mattresses were renewed last year and meet the BEST WESTERN standards, we´re sorry, that we couldn't meet your expectations. Sorry, that the leak in the bathroom could not be eliminated during the stay. Kind regards to Paris Ralf Gronbach Regional Director BEST WESTERN Hotel Stadt Merseburg