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Best Western Hotel Mason Inn, Mason

4.0/5  - basé sur 610 notations.
9665 S Mason Montgomery Road, 45040-9397, Mason, United States - Voir l'itinéraire

Le bain bouillonnant de luxe et la piscine intérieure chauffée sont parfaits pour se reposer et se détendre dans cet hôtel de Mason, où l'hospitalité est un art. Au Best Western Mason Inn, le client est roi et ce dès le début de la journée, avec l'impressionnant petit déjeuner buffet chaud gratuit. Commencez chaque journée par vos mets préférés : gaufres chaudes ou pancakes, choix de céréales, fruits frais et pâtisseries, accompagnés de café Arabica. Les hôtels de Mason sont célèbres pour leur excellent service clients, mais rien ne saurait égaler la marque Best Western. Vous souhaitez séjourner à proximité de Kings® Island ? Les hôtels de Mason, dans l'Ohio, sont idéalement situés près des meilleures attractions de la région, telles que le parc aquatique The Beach Waterpark. L'exploitation agricole Schappacher Farms est à découvrir absolument tout au long de l'année, que ce soit pour la saison des récoltes en automne ou la cueillette des baies au printemps et en été. Pour ceux qui veulent un peu plus d'animation, le Regal Deerfield Towne Center Stadium à proximité accueille des événements régulièrement, comme des tournois sportifs et des concerts. Les voyageurs d'affaires apprécient notre hôtel de Mason, depuis lequel ils se déplacent facilement, et qui offre le calme et l'espace nécessaire pour travailler en déplacement. Grâce à son emplacement près de Siemens et du siège de Proctor & Gamble, vos voyages d'affaires n'auront jamais été aussi simples. Profitez d'un accès facile à WellPoint et Cintas®, à quelques minutes seulement de l'hôtel. L'hôpital pour enfants de Cincinnati est également à proximité et notre hôtel est prisé pour les séjours prolongés que vous soyez un professionnel de la santé, un patient ou un proche en visite. De nombreuses conférences se déroulent près de l'hôtel, c'est pourquoi nous nous spécialisons dans la réservation de blocs de chambres et les tarifs de groupe. L'hôtel exige une caution remboursable de 100 USD à l'arrivée. Vous serez traité comme un membre de la famille dans cet hôtel de Mason. Un accueil chaleureux, des chambres confortables et tous les équipements de la maison vous y attendent. Faites de votre prochain séjour le meilleur de tous. Réservez votre chambre au Best Western Mason Inn, où nous vous offrons le meilleur emplacement et des services exceptionnels !

Best Western

Hotel Mason Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 610 voyageurs
Note attribuée
Excellent
273
Très bon
201
Moyen
88
Médiocre
31
Horrible
17
CONSULTEZ LES AVIS POUR
En couple En couple
113
En famille En famille
285
Escapade entre amis Escapade entre amis
43
Professionnel Professionnel
103
Voyage solo Voyage solo
31
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Team trip"

3
10/07/2018

Great location just a few exits south of Kings Island. Dated, but clean. Average “hotel” breakfast consisting of waffles, toast and bagels, eggs & sausage, etc. front desk staff was very helpful with questions and checking in our entire team at once. Next to Chick fil et , Wendy's and a few shops.

"Great hotel!"

5
09/07/2018

Great hotel! Nice and clean! Friendly customer service. We left another hotel that we had booked in advance. Jason made us feel welcome and helped with our point issue! The kids enjoyed the pool. I would recommend for anyone!

"Near King Islands Nice Stay!"

4
01/07/2018

Nice staff, near Kings Island. Staff was anything but super polite. Bed was comfortable, AC was Alright. We stayed for three nights, housekeeper forget to clean our room on the second night. Bathroom was clean

"Clean and convenient "

4
27/06/2018

This hotel is very convenient to restaurants and shopping. It is also close to Cincinnati. The hotel is very clean and well maintained. Staff is friendly and pool is nice and clean. Price was a great value. I would stay here again if in the area.

"No frills, basic, quiet room with basic breakfast"

3
13/06/2018

Stayed here for 2 nights while in Cincinnati to visit Newport Aquarium, the Cincinnati Zoo, and go Outlet shopping. The hotel is very centrally located to lots of dining options as well as shopping and highway options. The hotel is across the street from Chik-Fil-A and down the street from Graeters for dessert. The room was clean and quiet. The beds were fine, we had enough pillows, the tv worked, and we didn't hear our neighbors. The room is dated. The toilet handle needed to be held down to fully flush. The bathroom is tiny. There is no drying rack for wet bathing suits. The paint is chipping, especially from the ceiling. However, my biggest complaint was the mold growing on the inside of the shower curtain. I can deal with everything else but that's such an easy fix that should be fixed. Breakfast was good. They had cereal, waffles, yogurt, hot sausage and eggs, breads, pastries, juices, coffee, and oatmeal. The woman staffing the breakfast area was working her butt off! She did not let anything go empty. She was also friendly and said hello and waved at my kids. Kudos to her for working so hard. We used the pool twice. It's your normal small hotel indoor pool that was heated. There is a handicap lift next to the pool that is rusty and sticks out over the pool. We tried to move it over so my kids did not jump into it or walk into it when getting into the pool but it swung right back over the pool. We just had to make sure we didn't go near it. I think that's something small that should be fixed as well. Overall, this was a nice place to stay and we'd consider staying here again. We've stayed here once before in 2015 and enjoyed our stay so much that we came back. I think we'd come back again if the price was good.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit. Warm Regards, Rush Shah General Manager

"Clean quiet room"

4
28/05/2018

We booked this hotel as the first leg of a multiple stop trip. Bed was comfortable. Air conditioner worked well. There was a slight stale towel smell, not sure if it was from the curtain or the shower curtain. Getting hot water in the shower took some figuring out. We would book here again if we were to ever go back to Kings Island.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit. Warm Regards, Rush Shah General Manager

"Excellent Value"

5
16/05/2018

The staff are very friendly and helpful. It located near many different stores and restaurants. The hotel is clean a little old but a good value as long as you don't expect luxury. We have stayed here for several years and each time it gets better. This was the most enjoyable

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit. Warm Regards, Rush Shah General Manager

"Wedding Group"

5
15/05/2018

Great Hotel. Everybody was so nice and we had a large group. The manager Rush was so helpful and we had a great rate! We had to leave another hotel (not the Best Western) due to them raising the rate which they said they would not do. Best Western came in and helped us out so much. Hotel was clean, rooms clean, all around a great hotel.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit. Warm Regards, Rush Shah General Manager

"Well situated"

4
29/04/2018

After a long day of travelling, we stopped at this hotel to get a rest. Attendant was inexperienced but willing to help. Our room was on the lower level and it was appreciated. Breakfast was served as expected. Room was clean and comfortable. Good quality for the price.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I would like to personally apologize for the inconvenience that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our guest experience.Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email protected] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel! Warm Regards, Rush Shah General Manager

"Great value for the money! Very pleased."

4
28/04/2018

Very pleasant experience and stay! I really dislike staying at hotels I've never stayed at before but this was a pleasant surprise. We pulled up and the property looked very nice. The check in was quick and the gentleman was pleasant. The room was very clean and inviting! Beds and pillows were very comfortable and shower head was excellent. I gave it 4 stars instead of 5 for two reasons. 1. The breakfast was pretty standard as free hotel breakfasts go but the eggs left some to be desired. 2. The pool wasn't up and running. Luckily the gentleman at check in told me up front and we weren't planning on using it this trip anyway. We will be staying at this property again if in the area. Best Western as a whole has really stepped up their game.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I would like to personally apologize for the inconvenience that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our guest experience.Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email protected] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel! Warm Regards, Rush Shah General Manager

"Great hotel"

5
27/04/2018

This was priced very well. The staff was fantastic. The rooms were very clean and quite. Great location close to many activities. The breakfast that comes with the room was fantastic, they have a waffle maker and fresh fruit all you could want for a nice relaxing meal.Check in was easy as was booking online.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit. Warm Regards, Rush Shah General Manager

"Dirty rooms"

2
26/04/2018

Cleaners just tidy up the room to give an overall fake 'clean' appearance. Hot breakfast, but one of the yogurt cups I took had mold in it. An ancient rug in the lobby which gave me negative impression as soon as I checked in.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Dear Shirley Samuel, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to personally apologize for the inconvenience that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our guest experience.Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email protected] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 513-336-7911 . Sincerely, Rush Shah General Manager Best Western Mason Inn

"Very nice property and a very good room rate!"

5
25/04/2018

We stayed here on a Thursday evening and the BW was completely full with a tour bus group and some golfers. The property is well maintained, very clean and has an indoor pool, work out center and a nice dining area for their free breakfast. The front office staff were very pleasant, informative and efficient at check-in. We used the automated checkout, which saves time when one is departing. There are many dining choices nearby and access to the interstate is easy and closeby. I would stay here again and have no hesitation in recommending it to others. Total costs, including taxes was $86.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit. Warm Regards, Rush Shah General Manager

"Mason, Ohio"

4
24/04/2018

Very nice hotel, location was very convenient to the interstate, staff very helpful and personable. Quality of the breakfast could be better (eggs). Only stayed one night, but overall would stay again.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit. Warm Regards, Rush Shah General Manager

"Convenient to the Interstate and staff was very accommodating"

4
22/04/2018

Enjoyed our stay. The staff was very accommodating. The hotel was clean. Breakfast was adequate but free. The were 20 of us and the Manager helped us with breakfast in opening early as we had an early tee time. parking was very well lit. We felt secure.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit. Warm Regards, Rush Shah General Manager

"Filthy and disrespectful property"

1
16/04/2018

Room 309 had FRESH stained sheets and a filthy, hair filled bathroom and tub. The pool was littered with trash, wet towels and cigarettes in a non-smoking facility. My daughter and grandson had a rash from the swimming amenities. I got them out of there as fast as possible, notified the health department and Best Western corporate. No front desk staff, when confronted with concerns from a mother and her special needs small son, should EVER laugh at a guest and diminish her concerns regarding cleanliness and the sanitary appearance of a rented room.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you very much for your review and we are extremely sorry for the poor stay. As we talked on the phone your feedback is extremely valuable to us, as we strive to improve with each and every stay. I would like to personally apologize for the inconvenience that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our guest experience.Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email protected] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel! Warm Regards, Rush Shah General Manager

"Ok but nothing special"

3
16/04/2018

Mattress sagged in the middle. Stay away from the end rooms (219), It is very small. Otherwise our stay was acceptable. Nothing extraordinary, just average. Thought the cost was a little high at $135. Feel that for that price it should have been a=above average. Might stay there again, might not.

"Good stay but..."

3
08/04/2018

Our room was very nice but I'm a germ freak and there was hair under the covers of one of the beds in our room. We told the front desk about and they said they would be up to change the bedding but they never came up. Luckily, we didn't need the other bed to sleep on. Silver lining, breakfast was great.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I would like to personally apologize for the inconvenience that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our guest experience.Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email protected] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel! Warm Regards, Rush Shah General Manager

"clean, quiet, polite"

5
07/04/2018

safe area with shopping and restaurants. jungle jim's, ikea not far away. Loveland castle is close. kings island is also close. comic book/magic the gathering stores are also close by. 20 min to down town Cincinnati

"Be sure to check the cleanliness of the room, especially rm 315!"

2
07/04/2018

The good - nice breakfast; friendly staff The bad - room carpet needed better cleaning; dirty hand prints on sheer curtain The ugly - the commode had a small amount of human waste on the outdide and the inside of the bowl had ugly looking stains. Had to get the manager to get the outside cleaned, but inside remained the same.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I would like to personally apologize for the inconvenience that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our guest experience.Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email protected] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel! Warm Regards, Rush Shah General Manager

"Great place to stay"

5
04/04/2018

Great hotel and great location. Front Desk Staff was very accomodating. Even though my check in was at 4 am the front desk attendant was able to find a room for me. I would definately stay at this hotel again.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you very much for your review of your current stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. Warm Regards, Rush Shah General Manager

"Breakfast with Debbie"

5
20/03/2018

The hotel is great, the amenities are great, the breakfast lacks bacon but Debbie (I hope that's her name) makes breakfast great! She's so friendly and makes sure you have everything you need! Definitely coming here again!

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you very much for your review of your current stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. Warm Regards, Rush Shah General Manager

"Excellent location"

5
01/03/2018

I would definitely recommend this Best Western for anyone traveling in this area. It is conveniently located to Kings Island and "The Beach" water park, but we were there in the "off season," and the property was well-maintained and good for a comfortable night's sleep.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you very much for your review of your current stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. Warm Regards, Rush Shah General Manager

"3 years in a row"

4
11/02/2018

Our church men go to a retreat in Mason yearly in January. This particular hotel has been redone and is a great value. Complex is in a great location. Close to shopping, restaurants and Kings Island. Has an indoor pool and good breakfast

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you very much for your review of your current stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to our guests. Warm Regards, Rush Shah General Manager

"Comfortable hotel"

4
07/02/2018

This hotel was quite comfortable and convenient to the highway. It was clean although some areas could use refreshing and minor repairs. It was close to several restaurants. Parking was convenient. Would stay here again

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 513-336-7911 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rush Shah General Manager Best Western Mason Inn

"Girls night out"

5
04/02/2018

This hotel was one of the best hotels I stayed at the floors were very clean the bathrooms were very clean everything was in place and in order I was able to check in early the customer service was excellent I would recommend anybody to stay here coming from out of town they are very nice

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 513-336-7911 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rush Shah General Manager Best Western Mason Inn

"Quite clean and pet friendly"

5
23/01/2018

We got 3 rooms for one night, their staff were very nice and answered all the questions we had. they were also able to accommodate us to have the three rooms by each other. It was very quite and clean. we enjoyed our stay and if we ever go by that area again i would differently get a room in this location.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 513-336-7911 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rush Shah General Manager Best Western Mason Inn

"Cold Days"

2
15/01/2018

I really wanted to like this hotel. I arrived on a snowy afternoon with a bunch of stuff to carry in. No big deal I would just make two trips. The room I was assigned was all the way at the end of the building. Great, I'll just go out the side door. You can't go out the side door. You are literally locked in. I had to walk down the 1st floor hallway and out the front door to my car that was parked on the side of the building. Then walk back to the front door to take the slow old elevator to the 3rd floor. No way to take steps. As far as I could tell this place did not have a fire exit, or at least it was not obvious. This was my biggest concern. Not the extra walking, but do these doors unlock if we need to evacuate? The ice machine on the 3rd floor was not working. I needed to take an elevator for ice. No big deal but I'm annoyed at this point. The bedding. The bedding was basically a fleece blanket sandwiched between two sheets. It was 6 degrees outside. I've stayed at cheaper places with better bedding than this. It did not help that the heater made an awful noise while on. My options were a screeching noise or be chili. The next time I'm in the area I will spend a bit more money for a different hotel. They just did not try.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 513-336-7911 . Sincerely, Rush Shah General Manager Best Western Mason Inn

"New mattresses!"

4
11/01/2018

Very nice hotel for a short stay. Room was very confortable, clean and nicely decorated. Brand new mattresses guarantee you a great sleep. Usual BW breakfast that includes scrambled eggs, waffles, bread, and juice.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 513-336-7911 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rush Shah General Manager Best Western Mason Inn

"Great value"

5
08/01/2018

Great value and location. Bathroom corners of the floors could be cleaned better. Other than that. Very satisfied. Staff was very welcoming, friendly, and helpful. Would stay here again. Easy off and on access from interstate.

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 513-336-7911 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rush Shah General Manager Best Western Mason Inn

"Clean and simple"

4
11/12/2017

While the hotel itself is a little out of date and the elevator shows some damage, over all our stay was good. Our room was clean when we arrived, it was a little cold but warmed up nicely. Our cable didn't work at first but we were able to figure out the box was unplugged and we fixed that issue. The big downfall was the hot tub jets didn't work but that was very minor. The kids enjoyed the pool which was what mattered. Housekeeping knocked on the door at 9am and woke us up, that was a little upsetting but again, very minor. Would definitely stay again

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 513-336-7911 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rush Shah General Manager Best Western Mason Inn

"Family time"

5
11/12/2017

We had a really good time. Rooms were clean and very presentable Breakfast was good .I had 3 rooms and all 3 of them were great. My only issue was I needed to rent a Room for someone with a disability but did not have that option online

Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 513-336-7911 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rush Shah General Manager Best Western Mason Inn

"Basic hotel"

3
01/12/2017

Before reservation was made told hottub not working but would be, before our stay. Hottub was not working during our stay. Only reason booked this hotel was having a heated pool and hot tub for the family. The breakfast was ok, needed a few more fresh fruit choices. Check in was a little slow think a new person, they asked for my payment when I had all ready paid online in full. The lobby smelled like cigarette smoke coming in.Room was clean, no noise. The entire pool ceiling was dripping water.

Tijo M, General Manager at Best Western Mason Inn, responded to this review
Thank you for your review unfortunately there was an issue with parts on the hot tub, as of today it is back in working order, Thank you for you patronage and hope to see you back GJ General Manger

"Nationals Cross Country meet"

4
27/11/2017

A large group of us staid for the CC meet. Staff was accommodating and friendly. Breakfast had a good variety and was served on time. Beds were comfortable and room was clean. Hotel was located right off the main street, on a traffic light, so easy to find and access.

"Disappointed this time."

2
26/11/2017

This is usually our favorite hotel to stay at. If we would have known the jacuzzi was broke/ out of order we would have not stayed. Also the gentleman who works breakfast, needs to be fired. Horrible customer service both days. He did nothing but stay on his cell phone the whole entire time and my son have to keep interrupting him by asking him for more food to put out. There were no Forks, orange juice was out, chocolate chips were out, the eggs were watery, sausage was out and when we did get that sausage it was not cooked all the way and was also watery. It was just plain horrible.

Tijo M, General Manager at Best Western Mason Inn, responded to this review
We apologize for your disappoint ment on your last stay with us We strive to provide the best in hospitality in the business. Thank you once again for your time and comments GJ General Manager

"Mason, Ohio Best Western"

5
16/11/2017

This is a very clean and well appointed hotel. Great breakfast! Very courteous staff! This hotel is located very close to several good restaurants and to shopping. This hotel is very reasonably priced with good value for the cost.

"excellent stay"

5
12/11/2017

great place to stay. very close to the highway. very close to places to eat. very close to banks and gas stations. very close to stores and shopping malls. exit ramps are right there for easy convenience as to off and on.

"Place to stay"

5
09/11/2017

I was recently at this hotel for a two-night stay very nice accommodations. Very good selection of breakfast, breakfast area nice and clean. Enjoy the indoor pool area. Met the general manager Mr Jones at our check-in seems like very responsible manager wanting to make sure that all of his guests had a good stay. Mr. Jones was also their upon our check out and ask how I wish they was. I will stay here again anytime I am in the area

"Nice Hotel"

3
01/11/2017

Needed a hotel for one night on the way home. Close to highway and a lot of restaurants. Hotel is a little dated. Breakfast was just ok. Not a lot of choices. Nice pool and hot tub. A few loud and rough guests made if difficult to enjoy the pool.

"A Very Pleasant Stay"

5
01/11/2017

We quite enjoyed our stay at this hotel. The room was clean and comfortable. It was located in an area with lots of shopping and restaurants. The hotel staff were very friendly and helpful. We would definitely stay at this hotel again if in the area.

"Best Western Mason Inn"

4
30/10/2017

I stayed at this hotel 3 nights and it was in a great location and convenient to everything I needed. Lots of great restaurants and shopping surrounded the hotel. The hotel staff was great, very welcoming and helpful throughout my stay. The room was clean and spacious. My only complaint was the WiFi did not work consistently in my room, which was very frustrating. When I noted this to the gentleman who checked me out, he went above and beyond to make up for it.

"Clean, quiet hotel"

4
18/10/2017

I've stayed at this Best Western several times. The staff is always friendly and helpful; the rooms clean, quiet, and comfortable. Price is reasonable. The continental breakfast is the usual fare, but of a slightly better quality than some other (including more expensive) chains. Coffee and hot water/tea service are always available in the breakfast area. This last trip the Internet service was a bit finicky one morning, but the front desk was helpful in resolving this issue. Would definitely recommend.

"Best Value in the North Cincy Area"

5
17/10/2017

Low rates and immaculately clean room that are well furnished. Wireless internet works great. Nice breakfast and many decent restaurants - some of which are within walking distance. Kind, caring staff and a manager who has deep pride in his hotel.

"It's ok"

3
15/10/2017

Room is fine for a couple of nights. Breakfast has yogurt and packages of oatmeal that are edible. Eggs and sausages are nasty and bananas are green everyday. Coffee very weak. One treadmill that skips so can be dangerous. If you just need a bed and a light breakfast, this could worrk

"Nice"

4
10/10/2017

Pros: Nice hotel, clean rooms, clean bathrooms. It was also pretty quiet when I was there. Nice neighborhood - close to lots of shops and restaurants/fast food. Con: Carpet in the rooms needs to go - old and stained in some places

Tijo M, Manager at Best Western Mason Inn, responded to this review
Thank you for your kind review. I'm glad you had a enjoyable stay. Yea, glad you mentioned we are in a very convenient location. Quiet a few restaurants and shops are within walking distance. We are also just 5 minutes away from King's Island. The carpet in the rooms are relatively new. They were put in just this year. Unfortunately, the shade of grey on the carpets makes it look older than it is. We realize now that it was a poor choice of color on our end. Hope you have a great rest of the week

"Good & Bad & Ugly"

3
10/10/2017

The rate was good, the room was large. The condition of the bathroom & the carpet was bad. We placed 3 calls to the front desk before the mold in the toliet was cleaned. We had to request & keep a plunger in the bathroom all weekend.

Tijo M, Manager at Best Western Mason Inn, responded to this review
Thank you for choosing us to host you while you were in Mason. The carpet in the rooms are relatively new. They were put in just this year. Unfortunately, the shade of grey on the carpets makes it look older than it is. We realize now that it was a poor choice of color on our end. Hope you have a great rest of the week.

"Kings Isy"

4
02/10/2017

Very nice hotel at a reasonable price. The rooms were clean and the staff was very accommodating. The breakfast wasn't bad, but the person taking care of it was in no hurry to restock anything, but it's free, so.... anyways, we would stay again.

Tijo M, Manager at Best Western Mason Inn, responded to this review
Thank you for choosing us to host you while you were in Mason. I'm glad to hear you had an enjoyable stay and the staff took care of you. I will make sure everything is restocked more consistently during breakfast. Thank you for your feedback and I wish you a good week ahead.

"Clean and Comfortable Motel"

3
01/10/2017

Stayed at the property for one night while attending an event at the Kings Island thrill park. The motel is reasonably priced with an orderly lobby, clean rooms (one exception noted below), and well kept grounds. Check-in was quick and easy. The front desk attendant was polite and friendly. My room was on the first floor and I was struck by how high ceilings were (I would estimate 10'). This made the room feel more spacious and open than a typical motel where rooms are more like small, cramped boxes. My only complaint would be the sour shower curtain. It was horribly soured and the strong smell permeated out of the shower/toilet area well into the sink/mirror area of the room. I don't know why the curtain would not have been replaced by house keeping as it is clearly in need of it. I did not use the indoor pool and I did not sample the breakfast provided by the motel each morning, so I am not able to review those.

Tijo M, Manager at Best Western Mason Inn, responded to this review
Thank you for choosing us to host you while you were in Mason. I'm glad to hear you had an enjoyable stay and the staff took care of you. Will definitely pass on the kind message to the front desk staff. We do wash and change the shower curtains after every guest check out, So, you shouldn't have had that experience. I apologize we came up short in this instance and I will address it accordingly. Thank you for your feedback and I wish you a good weekend.

"Was okay"

3
26/09/2017

We were a little surprised to find the room only had one queen bed. The bed was comfortable and the room was clean. The breakfast was the typical continental. The strange part came when we went to check out. The front desk personnel didn't seem to know how to award us the Best Western points and said we were not entitled to them because we booked through Expedia? He also would not give us a receipt for the same reason. When I asked if there was a ladies room on the main floor he said no but said there was a bathroom. Otherwise our stay was fine.

Tijo M, Manager at Best Western Mason Inn, responded to this review
Thank you for choosing us to host you while you were in Mason. We do have different room types. Ranging from rooms with a single King size bed, a single queen size bed, and also a few rooms with single queen bed that are handicap accessible as well. Other than those, we have rooms with 2 queens beds, rooms with 2 full size beds and the suites which has a single king bed and a pull out couch. The room you had booked was for a room with a single queen bed. The best western points are only rewarded for reservations that are booked directly through best western and as far as the receipt, the transaction you made was with Expedia and not the hotel. That's the reason we don't give out receipts for bookings from third party websites. The rates we have on our system does not reflect the correct amount as to what you paid Expedia. Hope this clears up a few things. Thank you for your feedback and hope to host you in the future again. I wish you a very good week ahead.

"Great place...just needs a WEE bit of attention tfor us old folks!"

4
26/09/2017

I really enjoyed my stay - super friendly front desk staff, an ever so attentive fellow takes care of your every need in the breakfast room. Wonderful, king-sized bed, refrigerator & microwave. Had a VERY quiet room just steps from the lobby. Housekeeping did an excellent job. ONLY complaint...no automatic front doors & I struggled mightily to get through to check in. Have conveyed my concerns to BW...they have handicapped rooms, EVEN a chair lift into the pool BUT...if you can't get thru the front door...? LOTS of stores nearby, large assortment of restaurants (just do NOT go to the Red Robin (yech)). Only about 5 minutes to Kroger's (grocery) and a top-notch store.

"Too Many Little Problems"

2
26/09/2017

The toilet was running. I asked for it to be fixed and it never was. I had to fix it myself. No WIFI signal in room. I checked and would have had signal if I moved toward the elevator. I could not get signal on Ipad or phone. TV did not work at all

BestWesternHotels, Corporate at Best Western Mason Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Clean, great location, safe."

5
25/09/2017

We found this hotel to suit our needs splendidly for location and ease in access to all the things we came to the Cincy area for, which were bike trail riding, new restaurants, and other life experiences. Great staff!

"overnight getaway"

5
24/09/2017

the rooms are clean. We were happy with the price. everyone working at the hotel was pleasant. We enjoyed visiting Loveland castle which is less than 3 miles away. there is plenty of shopping and restaurant choices close by.

"Great stay!!"

5
20/09/2017

I was part of a group that stayed at the Best Western, and we all really enjoyed our time with the hotel. The rooms were nice and clean, the beds comfortable, the staff helpful, and the food good. Our stay couldn't have been better!!

"Very nice accomodations"

5
11/09/2017

My wife and I stayed here on a recent trip to the Cincinnati area. We were very pleased with the accommodations. The room was very nice with fresh crisp linens and all the things we look for. My only suggestion was having a card with the TV channel listings. The onscreen guide was difficult to navigate. The breakfast was one of the best we have experienced. Many will still complain, but for a "continental" breakfast it was above and beyond most. Often times my wife and I, after checking out the breakfast, will go elsewhere for a "real" breakfast. We didn't feel the need here. Scrambled eggs, sausage, waffles and the rest of the usual items were available. One of the things that impressed me the most was the coffee service. The coffee was available anytime I wanted it. I have had better coffee but usually in a motel coffee service is spotty at best. I also liked the fact that coffee cups were normal size and lids were available. The staff was very accommodating and we would not hesitate to stay here in future visits to the area.

"Kings Island weekend visit"

5
10/09/2017

Loved our king suite. Thanks for adding more curtains as I requested last year. I wasn't bothered by the outside light this year. Slept comfortable both nights. Please add 2 more waffle makers. The lines were out th door with everyone waiting to use the waffle maker. One is just not gone cut it. Staff did great keeping everything restocked. Gret variety for free breakfast. Enjoyed pool and hot tub. Time to deep clean carpet in suites. The carpet was a little dirty. Great hotel and staff. Overall we enjoyed our stay. The kids loved having their own tv and we loved having a door to the king bedroom for privacy. Plan to return next year. Referred my dad 2 days later who was from Arkansas attending a convention in Cincinnati. He loved his suite also. Great location.

"Excellent location"

3
02/09/2017

Hotel was in an excellent location for the kings island park. Numerous restaurants nearby. Close to the zoo and shopping. Breakfast was average. Staff was very helpful and friendly. Rooms could use a remodel and could be a little cleaner. We found items in the room from previous guests

"Here to see Fiona"

4
02/09/2017

Nice, super clean, love how sink area is separate from toilet shower area. a ton of restaurants nearby, easy on to interstate, the bed was oddly set up very high, like dont fall out high. but hey we are good, would come again.

Tijo M, Manager at Best Western Mason Inn, responded to this review
Eric, Thank you for your review. Along the lines you mentioned, we are just 5 minutes away from kings island and the water parks. Most of the major stores like Walmart, Whole foods, Kroger and a wide variety of cuisines are just minutes away. It's a very convenient location, you could even walk over to some of the restaurants and stores. Thank you again for staying with us and we look forward to hosting you again in the future.

"Great hotel for a cheap price"

5
29/08/2017

Stopped here on our way to KY, nice hotel. We used the pool and hot tub, both were enjoyable. Breakfast was very nice. Room was clean and modern. Will def stay here again. Front desk staff were very helpful when checking in and when I had issues connecting to wifi.

Tijo M, Manager at Best Western Mason Inn, responded to this review
Thank you for choosing us to host you while you were in Mason. I'm glad to hear you had an enjoyable stay and the staff took care of you. Looking forward to providing you with the best service in the future too. Wish you a great week ahead.

"Will be back"

4
26/08/2017

We were pleased with our stay the staff was awesome they refunded us for one night when we had to leave early what a blessing and location for us was perfect great night sleep the breakfast was adequate and coffee deliscious

Tijo M, General Manager at Best Western Mason Inn, responded to this review
Ms. Serita, Thank you for your review. Glad to hear we met your expectations for a comfortable stay. We will strive to provide you with the same experience every time you stay with us. I wish you a great week ahead.

"Very clean, great staff!"

5
22/08/2017

We were quite surprised at the cleanliness and affordability of this hotel. The staff was very friendly & breakfast was much better than the standard hotel fare. The bed was very firm, which is my only minor complaint.

Gianna S, Manager at Best Western Mason Inn, responded to this review
Thank you for your kind review and feedback. We strive to do our best with every guest, every single time. I hope you choose us to host you the next time you are in Mason. I wish you a great week.

"Somewhat disappointed"

3
20/08/2017

We booked our room just one night ahead for a 2 night stay. We are Best Western rewards members and have stayed at several. The price was good. As soon as we checked in, there was one of a few downpours along with thunder and lightning. The parking lot was like a river in front during the storms, I got soaked moving our truck to the back lot. Wifi was very poor, it worked a little but the worst I've ever seen in a hotel. If you put your device at the door to the room, you might be able to download a Netflix show to watch in bed. There were fire alarms on our first night at about 5pm, 8pm, and 9pm. We were unaware of the first because we were out to dinner. The 2nd was scary because we have never been in a building for a fire alarm. We grabbed wallets, electronics, and ran down the stairs and outside- luckily it was between downpours. The Fire Dept came and we were told after about 15 mins to go back inside. It happened again an hour later and my son called the front desk and we were told we could stay inside. I did not want to stay here but the next closest affordable room I researched was 40 mi away. Most places were sold out, too expensive or poorly rated and we were there just to go to Kings Island. The room was familiar and clean, fridge but no freezer, microwave. Breakfast was fine for a Best Western, plenty of food options and they kept filling up 10 minutes before it ended. We had hopes of using the indoor pool but never quite had the time.

Tijo M, General Manager at Best Western Mason Inn, responded to this review
Thank you for choosing to stay with us even though we came up short on our end. We strive to provide our guests with the most comfortable stay. I assure you, that day was a one - off event and it was due to a faulty sensor. We do have regular inspections on our fire alert systems. Unfortunately, electronics do malfunction from time to time and is sometimes beyond our control. We had our certified fire alarm monitoring company notified as soon as the first alarm went off. The technician they sent out took a while to get to our hotel. We, at the front desk or the hotel are not authorized to mess with any of the fire systems because they are put in there for a reason. It's better to be safe than sorry. I apologize again that this has caused inconvenience to you and your family. I hope you give us another chance to provide you with a far superior service and with a lot less noise. I wish you a very good week ahead.

"Weekend to visit family"

5
20/08/2017

very convenient .....very clean...great waffles...but pricey because of a Tennis Event..which had nothing to do with my visit...bathroom so small....walk in shower would be a great addition...no one uses bathtubs.........

Gianna S, Manager at Best Western Mason Inn, responded to this review
Thank you for your review and response! :) We have rooms that have walk-in showers available. Next time you're in Mason let us know and we will accommodate that! :) Thank you again for your feedback

"I'm stunned by high reviews"

2
17/08/2017

This hotel could do a lot better for customers. The bed sheets are worn, carpet dirty and overall interior of hotel really old and dirty. To be in a high business area where many travelers stay, I expect more and better quality. It looks and feels too much of a motel and not hotel. Take a page out of Hampton Inn playbook and learn from their model. I wouldn't stay again.

Gianna S, Manager at Best Western Mason Inn, responded to this review
We are sorry you were disappointed with your stay. We appreciate you taking the time to give us your feedback.

"Door to room left open by hotel staff"

2
14/08/2017

Housekeeping left the door to my room open while my family was gone for the entire day. Staff was not concerned when I reported the issue. I was told management would call me, but I never received a call. Nobody ever came up to check my room or see the issue with the door. The hotel simply did not care that my belongings were left unattended.

Gianna S, Manager at Best Western Mason Inn, responded to this review
We are truly sorry for the disappointment you felt about the issue you experienced on our property. I called the hotel personally the evening you came to the desk. At the hour it was, I chose not to disturb you further. I made attempts to reach out to you the morning following the night you made the report as well, but received no answer from your room and was hoping to see you at check out. We do care that our guests have the best experience with us and be confident in knowing if an issue arises, we will address it. I apologize again that this was not how you felt leaving. Hopefully you will come stay with again and allow us the opportunity to provide you with a superior customer experience. Kindest Regards

"Great location."

3
10/08/2017

Stayed here two nights for a trip to Kings Island. Hotel is in a fantastic location in the middle of all the hustle and bustle, which we like. There are six restaurants within walking distance and many others as well as shopping very close to the hotel. We stayed on the second floor, booked a double queen room. I was disappointed with the following...the window in our room was dirty on the inside with what looked like dried condensation spots and should have been obvious to housekeeping as well as water in the ice bucket, a small shelf in the bathroom coming apart from the wall and the telephone looked liked it had not been wiped off in months. If ever. I did report these upon checkout. Everything else in the room was good though! Beds were very comfy and furniture and bathroom were clean. The staff we encountered were all friendly and attentive but were not wearing any type of uniform, just street clothes which we thought unprofessional. Lastly, we were most disappointed with the breakfast. This hotel had the least variety of any continental breakfast I've ever seen. The area was packed both mornings with families and they were very busy trying to keep everything filled. We ended up going across the street to Chick-Fil-A.

Gianna S, Manager at Best Western Mason Inn, responded to this review
Thank you for your feedback! :) We appreciate you letting us know how we did. I'm sorry for this issues you experienced this visit and we will work hard to fix that before your next visit!

"One night stay"

4
07/08/2017

We booked this hotel for a one-night stay. The location was convenient - right off of the highway and in an area with many restaurant options. The price was fair but our welcome not very friendly. The room (one queen bed) was small but was clean and had comfortable bedding. We were given the last room in the hallway near a side entrance which was at times noisy; construction work at a neighboring property on that side of the hotel created noise very early on Saturday morning. The breakfast area was very spacious and both hot / cold items were available. Our stay being so brief, we did not try other amenities (pool, fitness area, ...).

Gianna S, Manager at Best Western Mason Inn, responded to this review
I appreciate you taking the time to let us know how we did. We strive to ensure our guests have a friendly greeting and clean comfortable stay. I am happy to hear you had a comfortable bed and we will make sure your next greeting is a welcoming one! :) We appreciate that you stayed with us and hope to see you during your next visit to Mason. Kindest Regards :)

"Perfect"

5
06/08/2017

Priced very good and everything was clean and nicely laid out. Great location and easy to get to. Breakfast wasn't anything out of the ordinary, but everything else was better than expected.All employees were very friendly and helpful!

Gianna S, Manager at Best Western Mason Inn, responded to this review
Thank you so much!!! :) We appreciate you being our guest and are happy to hear that you enjoyed your stay with us!

"Excessive Rate charge"

1
03/08/2017

We used tripadvisor for this hotel. It looked great until we looked at the charges after we got home from our trip. 2 of the 3 night rates were normal, but the 3rd night (Fri) was over 2 times the normal rate. Calling the motel and emailing were no help. Other than the excessive rate, the Mason Inn was good.

Gianna S, Manager at Best Western Mason Inn, responded to this review
Thank you for your feedback. We appreciate you taking the time to let us know about your experience. Kindest Regards

"Over night store"

3
02/08/2017

Just passing through . Needed a night stop very good staff ,older hotel but reasonably priced. Would use again if I am in the neighborhood. Close to several restaurants many are in walking distance through parking lots so no need to walk next to traffic.

"Very nice staff, clean facility. "

5
15/07/2017

After we found bed bugs in our first hotel (red roof inn), I called for a last minute room at best western. The front desk staff (I believe his name was Evan) was WONDERFUL. He worked with me to book their last room for the night. He was extraordinarily pleasant and professional. The pool area was nice. There was a hot tub as well. Breakfast had many options. The beds were comfortable. A nice sized tv was in the room as well. The rooms looked up well kept. I had no complaints about my stay and I'm pleased with the hotel.

"Great Group Stay!"

5
13/07/2017

Awesome Managers! From the moment Giana took over our booking to help our large group of students, parents and coaches, we were truly taken care of with the best of service. We feel we got a good deal on our stay and we were close to everything we needed. Everyone was very pleased with the variety of choices at breakfast and the clean open room in which to eat. We will bring our crew back next time too!

"Ok stay"

3
13/07/2017

Looked like the ac unit had black mold growing on it and you could see where they had done patch work on the wall sheets were rough pillows were not comfortable. Breakfast was ok need bacon instead lol

"Great place"

5
10/07/2017

This is a great place to stay and very convenient to everything! We usually stay at this hotel everytime we come to Cincinnati. It is always clean and friendly. The staff is always nice and makes sure we had everything we needed during our stay.

"Kings Island Vacation"

5
10/07/2017

Great rooms; fair price; super helpful staff. Excellent stay. The only issue we had was that the pricing had changed to almost $30 per night, over the course of one day, and we were not able to secure the precious rate.

"Nice place to stay"

5
06/07/2017

Everything was great about the stay. Was not aware off the deposit you have to pay upon arrival. For the price you pay to stay here that was unexpected I can understand having a card on while but not to charge it then refund it is excessive

"It was a leisure vacation. We rested and enjoyed ourselves. The breakfast was nice, room was nice."

4
05/07/2017

We love the room and the decor. There wasn't a lot of noise, it was pretty quiet. The people at the desk were nice and helpful. The room was clean when we got there and the next day it needed a little more cleaning but it still was fine for the stay.

"Great place, only minor issues"

4
04/07/2017

Very nice place to stay. Rooms were clean, beds were descent, and staff was great. Anything they could help you with they would give it their full effort. Only a few small issues; jacuzzi was not very warm, pool water was a bit cold, & sausage was not very good. Jacuzzi & pool issues were probably temporary issues that just happened to pop up while we were there. I would recommend this place to anyone. Thumbs up. Staff at the front desk were top of the line.

"Family bugdet lodging for Kings Island"

3
04/07/2017

Pros- The location is great, both for restaurants and for Kings Island. The upkeep and cleanliness was good. The beds were decent size and comfortable. The sink is seperate and outside of the bathroom, so it can be used if someone is showering or using the toilet. Cons- The free breakfast was not very good. They have a decent variety, but the scrambled eggs were bland and watery. The milk was warm and the donuts were always small and hard. Also, the indoor pool is tiny. The gym is ok.

"Good value "

3
04/07/2017

Me and my boyfriend recently stayed two nights here to attend kings island. I was surprised that the price was so low, especially since it is 4th of July weekend. The hotel was not perfect. There were a few things in our room that looked like they might have not been cleaned in a while. For example, the mirrors were rather dirty, and the inside of the lamp shades had some pretty weird stains on them that I noticed while laying in bed looking up at them. Also, the Wi-Fi didn't work either night we stayed, which was a big negative. However, for the price and location, it is a great option when visiting the area. For the most part it was clean, the staff was friendly, and kings island is less than 10 minutes away.

"KINGS ISLAND "

4
29/06/2017

Very nice hotel for the price, and very close to KINGS ISLAND about 4 miles away. Complementary breakfast was very accommodating and satisfying. Rooms are very clean and comfortable. Only question is they required a $100.00 security deposit after I already paid for the room. Forgot to ask if they return that or not, over all I would recommend staying here if your going to KINGS ISLAND. Very pleased.

"Nice Stay"

4
28/06/2017

Clean and comfortable. Staff very nice. Recommend this to anyone and would stay again. Our stay was short as we arrived after 11pm and left early the next morning so did not get to use much of the amenities.

"Clean and Priced Right"

4
25/06/2017

A fair price, a clean room, a firm bed, a decent continental breakfast, and a courteous staff: these words define my experience at this hotel. The property is not a stunner, and the room was perhaps a little smaller than those of most Best Western accommodations I have visited. But I left satisfied knowing that I had rested well and had received a good value. While there are some fancier hotels nearby, they come to you courtesy of a $20-$50 additional daily cost. Good job, Best Western Mason Inn..

"Vacation"

5
24/06/2017

Kings Island for Spirit Song. The hotel was fantastic. The employees were so good! We will stay there next summer!! Or any other trips we may make in the Mason area. We loved the breakfast. Choices were perfect!

"Just a short getaway"

3
24/06/2017

We like the location, stayed for a few nights first off at first glance the room looked clean but the toilet was dirty around the top of the rim a black ring all the way around, pool was good but the hot tub was not hot, the bed was so hard I felt like I was sleeping on the floor, the breakfast was just ok the best thing was the price.

"Close to Kings Island"

5
05/06/2017

This hotel is about 4 miles from Kings Island. The room was perfectly clean- the most important thing for me! The free breakfast was good, nothing spectacular, but good to fill the belly before heading to the park. Several restaurants are walking distance from the hotel. Join the free rewards program and get a discount on your room when making reservations. I would stay again!

"Solid Hotel"

4
20/05/2017

The hotel was a very solid, not spectacular stay for us. Check in was fairly easy, and parking was easy to find however, my one complaint was that the employee at the check-in didn't indicate which end of the building our room was on so unfortunately we walked up three flights of stairs with our bags, on the opposite end of the building. The room was fine, single queen bed, decent sized bathroom, and a large mini-fridge. Overall, the room was a bit small, but that could have been because we were on the very end with the stairs cutting into the room a bit. This wasn't a huge deal because we were out and about most of the two days we stayed here. My biggest complaint about the room was that the mirror on the front of the bathroom door was really dirty, like someone had sneezed on it multiple times. The breakfast was good, they had a pancake maker which was a welcome surprise.Overall I would give the hotel a 3.75/5 nothing spectacular but above average.

"Great stay again"

5
18/05/2017

This is my second stay at this hotel and it did not dissapoint. Staff was friendly. Got a comfortable night I recommend this place as a great alternative to any 3 star hotel in the area. Clean, easy access, well maintained property. Do not hesitate.

"G-Mac baseball tournament"

4
14/05/2017

The hotel was very close and convienant to everything!! I will probably stay here aging next month with my son.. Beds were very comfortable.,staff was very nice and the hotel was extremely quiet and the rooms were clean!!!

"Wedding shower"

3
01/05/2017

This is a mediocre hotel. Bathroom is tiny not even hooks to place clothes. Sort of creepy closet. Breakfast offered was above average. The elevator was very very slow and we ended up walking the stairs. I would stay here again if I again needed space for a 3rd person in a room

Patti C, Manager at Best Western Mason Inn, responded to this review
Lisa H It was great having you stay with us. We appreciate your comments. The back of the bath door should have had a hanging hook, I will be sure to check on that. I do apologize you expected to have a larger bathroom, we have the sink area out in the entry area to help families have access to the mirror and sink while another is in the bath. I am glad to hear that overall you liked the hotel and enjoyed your stay. We do look forward to your next visit.

"Surprised At This Ranking"

3
17/04/2017

Kind of shocked this hotel is ranked above others that appear to be much nicer. The rooms are oddly laid out with extremely tiny bathrooms. Looks like they redid the bedroom portion but left outdated colors on the walls in the bathroom area. Everything was clean and it's worth a visit, but other area hotels have to be better for not much more. Big saving grace was the front desk staff, super nice. Would stay again, but not without checking nearby locations again for compairable rates.

"Not new but nice"

4
10/04/2017

The hotel was not new but the staff made the visit enjoyable. The front desk staff were excellent. Only slight negative is with the pool inside the chlorine was pretty strong. Also because of the pool inside the floor was wet at times. But overall nice stay.

"Fantastic"

5
09/04/2017

Patricia was wonderful! Easy check-in, great breakfast, nice location, great price! The staff was accommodating, beds were comfortable. We could not have asked for better service. We will definitely be staying again next year!

"Wonderful Experience."

5
07/04/2017

The pool and hot tub were the main reason that we chose this hotel, and it did not disappoint. Everyone I came in contact with was polite and helpful. Check in took about 5 minutes. Breakfast was nice and the lobby had computers and a printer, which was great to print off tickets to a game we were going to. Will be staying here again next time I am in the area.

"Best stay for the money!"

5
03/04/2017

We were very pleased with our stay at the Best Western in Mason. We had no issues. We will definitely stay again. The staff was very professional and friendly. The room was clean. The hot tub was very relaxing.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
We appreciate you staying with us and sharing your great review. It is so nice to know you had a great stay and enjoyed the hotel. We will be looking forward to your next visit.

"Best Western - Great Place toStay"

5
30/03/2017

we often go to Mason to see my wife's mother in a nursing home, so sometimes we're feeling down. But when we come to Mason's Best Western, we always feel lifted up. The staff is always friendly and very helpful and try their best. We especially enjoy the breakfast they provide. So many items to choose and since we're there several days, we get to try everything. Also, I like the hot tub which makes everything go better. Try it. Best Western gives us a lift!

"Modern room"

4
26/11/2016

I love my stay in this hotel. Room is clean and modern. Bed and pillows are very comfortable. It has free breakfast. I love the waffles,egg and sausage. The only bad thing is nobody help me with lugage.

"Human"

3
21/11/2016

You get what you pay for. Sprayed a chemical to disinfect the place. Tough to communicate with workers who were helpful but couldn't help in areas like breakfast or asking help for destinations we were interested in locally.

"Best Western"

5
18/11/2016

Another great stay at another great Best Western. Quick check. in. Good breakfast selection. Clean room. Very comfortable bed! Made the reservation online, the room was ready 30 minutes later when I arrived.

"Cheer competition "

5
15/11/2016

Over all we were ver pleased with the say. The hotel was very nice for the price. We were given a handicapped accessible room however that we did not request, when asked if we could please move to a room with a bath tub we ever denied. He said we could move for 15 dollars more. That was unacceptable, since we did not ask for that room to begin with. They incident however was just that desk representatives and not a picture of our total stay.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
Christine Thank you for your review, I appreciate your feedback. We only have 5 single Queen rooms and 4 more that are Handicap accessible. I am sorry the clerk did not upgrade you, normally it is only $5 to $10 more for a upgrade. I will be sure to bring this up in our next staff meeting. Thank you for the nice comments, we hope to see you again.

"great stay"

5
13/11/2016

great stay, excellent location. a lot of places to eat and shop. not far from anything. just off the highway. easy off and easy to get back on.away from the dowmtown area,which is good for travelers.clost to king's island if your going.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
William We appreciate your great feedback, thank you for submitting the review on Trip Advisor. Hope to see you again.

"Still a great place to stay"

5
06/11/2016

I've had the need to visit the Cincinnati over the last few years due to my stepson attending the University of Cincinnati. I tried other hotels, but always come back to this one. The property is well maintained, the room was clean, the bed was comfortable. It is conveniently located near restaurants, and the interstate and a short drive to the university. We arrived early on the day of arrival and the desk clerk cheerfully allowed us to check in.

"Clean and convenant motel"

4
03/11/2016

This motel meet my needs! Very clean and convenant to much food and Kings Island. Everything worked well. Hot shower, refrigerator and Microwave Oven. Good Security. I would recommend to stay at this Best Western Motel. Thanks

"stay at best western"

5
28/10/2016

would recommend this hotel to anyone. conventlly located off the interstate. the staff was friendly and helpful. the breakfast was plentiful for everyone. the rooms are good size and the place is ckean. the appearance outside is ok

"Great Stay Surprise Billing"

4
24/10/2016

For the most part I had a great stay. The front desk was always friendly. On Friday our room was never cleaned. I let them know at the front desk on our way out for the evening and it still was not taken care of. I had to extend our room for a night due to a funeral. I was told when I extended it that the room rate I had booked at would be extended as well. I was not feeling well the day we left and we were on our way to a funeral. When I looked at the billing at home I saw instead of the rate of 52.49 I was billed 69.99. This is a significant difference.

"Comfortable and hospitable"

5
24/10/2016

Excellent staff, clean room, great bed and pillows, and good hot breakfast. A safe environment for a single person. It was a pleasure to stay at this hotel again! When I'm back this way in the future, I will be sure to book a room again.

"Good hotel in a decent area"

4
16/10/2016

Good hotel on the North Side. Just passing through for the night but it was definitely a nice place to stay and an especially good value for a Hotwire deal. Rooms were updated and spacious. Lots of food options nearby

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
Thank you so much for the nice review, we appreciate you staying with us. Patti C Mgr

"Comfortable stay with responsive staff"

4
11/10/2016

I chose it as it was located near my office . The breakfast was quite good and the room was very neat and tidy. The parking was also very spacious. The staff was always ready to help and I has a very comfortable stay.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
Anshul We are so glad you enjoyed the hotel and had a great stay. We appreciate you sending in the nice review. Hope to see you back again soon. PattiC Mgr

"Overnight stop"

3
11/10/2016

Clean, comfortable, helpful and courteous front desk. Glad we chose this hotel. It was located by numerous restaurants and well situated for all the sights we were interested in. Breakfast choices were fine and the area was clean and well kept.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
Max It is so nice to read your review, we appreciate you very much! Glad you choose our hotel and we do hope to see you again. PattiC Mgr

"Great staff & great value!"

5
11/10/2016

Was not expecting much from the price, but this was a great value. I was greeted by very friendly staff. Room was clean and nicely decorated (nice high beds). Pool and hot tub looked just the same as pictures. Breakfast was good, had several hot selections. Check-out staff was just as friendly. Would definitely stay again.

"Great value--friendly staff"

5
11/10/2016

Even after reading all the other excellent reviews, I was not sure that a hotel in this price would be that great. It was. I was especially impressed with the kind, attentive staff. Very clean cut. The room was very clean, nicely decorated, and I liked the high beds. A great place to relax after a day at King's Island.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
We really appreciate you! Thank you for submitting the nice review, it will be shared with the staff. We hope to see you again. PattiC Mgr

"Nice for leisure or business"

5
09/10/2016

I enjoyed myself and usually when I want to get away or have my son with me we stay here. Always nice for the price. Very reasonably priced hotel. We did not use the pool or hot tub was glad it was there in case we did.

"Great staff"

5
08/10/2016

Checked in late after ki samantha checked us in supper helpful and friendly we told her we had to be up early that we would miss breakfest that is when she told us that she normally has breakfast done a half hour early

"Good hotel"

3
05/10/2016

I had a pleasant experience at the Best Western. Staff were helpful and the location is pretty good. Rooms were average. Very odd that the basin is separate to the bathroom. I probably wouldn't stay here again as there are better options for the same price but nonetheless not a bad choice.

"Just barely OK"

3
05/10/2016

Room was not clean, toilet seat loose, couch had food stuck on it, curtains blocked HVAC. Hotel is old and in need of refurbishing. There appeared to be no uniform on employees to identify them from guests.

"Great Hotel"

5
02/10/2016

when i walked in i was very nicely greeted by two young gentlemen behind the counter. My room was great, no issues at all. Close to restaurants and highway. I will stay thereagain and i recomend everyone else does.

"Best Western in Mason, Ohio 9665 S Mason Montgomery Rd"

2
29/09/2016

My husband and I check in to this hotel on Sunday 9/25 -9/28 this hotel needs some updates done the reviews we read prior to booking LOOKED ok but upon checking into the room it was not the at all what the picture say they are, the bath room shower had this attachment to it we had never seen before, there was a dirty curtain for the door were you would hang your clothes the towels had hair in the towels when I dried off. beside the bathroom door looked as it had never seen a vacuum, the sink is outside the bath, the toilet is very low to the floor. We checked out on Wednesday and stayed at a different hotel

"EXCellent Hotel to stay in Cincinnati, Ohio!"

5
13/09/2016

This hotel was excellent. The front desk staff was extremely helpful. The hotel was located near Kings Island, restaurants, West Chester, interstates 1-71, 275, and 1-75. It had an easy access to Cincinnati. We had no problems getting home after the WEBN Fireworks.

"OUR END OF SUMMER KINGS ISLAND TRIP"

5
09/09/2016

Great place, great staff, breakfast free and great variety, close to Kings Island . Enjoyed our King Suite and kids loved having their own TV. Bathroom is very tiny but not a deal breaker. Nice to have a microwave and mini fridge. My recommendation only is to replace the sheer curtain in the bedroom. The light shining through my bedroom kept waking me up. Other than that we had a great trip!!

"Our stay at the Best Western Mason Inn"

5
07/09/2016

We`ve stayed at Best Western in Wytheville heading for the Carolina`s, this was the nicest, cleanest & best breakfast buffet of the 2 places. Absolutely will stay here again. Also the shower we took was the best we`ve had. We would recomend Best Western to all of our friends, as this one in Mason, Ohio came reccomended to us.

"Very good 9 days at Best Western Mason Inn"

4
04/09/2016

Had a very comfortable and overall very acceptable 9 days at Best Western Mason Inn. Same Continental Breakfast as most other similar hotels. Not many healthy choices but I get spoiled by the breakfast selection at European hotels. Wish that there would be hard boiled eggs and scrambled eggs made from real eggs and not powder. Beds super comfortable and room very nice and clean. Front desk very helpful and kind. Internet connection was OK. A bit weak. Pool and jacuzzi great. Will definitely stay here next time in Cincy

"Nice"

5
31/08/2016

A good place north of Cincinnati. Many good restaurants nearby and walking distance. Excellent rooms with good beds and excellent large screen tv. Many premium channels available. Nice indoor pool with open wall for summer months. Good exercise room.

"Very good service clean and around 6 miles from Kings Island"

4
31/08/2016

Hotel is very good, I am evaluating service, house keeping also pool is good and it is internal. It is very close to King Island around 6 miles from 71 Hwy to north. No to much properly to said but it is in the quality expected per Best Western.One more stuff breakfast is very good and area is clean all time is one person checking if something is require and cleaning.

"Fantastic Hotel"

5
29/08/2016

Everything was great on my 2 night stay in town for a nephews wedding. Staff was friendly and went over and above to make the stay great. Breakfast was very good with many options hot and cold foods and juices/coffee. Room was very clean, updated and comfortable. Did not use pool or fitness rooms but others did as I was walking by and saw them. One of the best hotel stays I've had and I've traveled a lot !!!

"Overall good experience"

4
28/08/2016

Very nice hotel; well maintained. Room was very good and complimentary breakfast was good. Located close to shopping and restaurants with easy access to and from the Interstate highway. This last statement is to reach the mandatory 200 characters.

"Very nice hotel"

4
22/08/2016

Rooms great, staff very friendly and helpful, they made a point to ask if the room was acceptable . Great continental breakfast. Nice pool, would stay again. Two suggestions, automatic doors and a couple benches outside. Otherwise great

"Cincinnati Stay for Western and Southern Tennis Tournament"

3
17/08/2016

The hotel was only a few exits away from the tennis venue. It is your typical value hotel, although I thought the rate was too high for the quality of the product. The hotel seemed like it needed a good cleaning-the staleness smell was the first thing you noticed. The hotel elevator (and lobby) was wet from people using the pool (a few ladies got into the small elevator with their dripping wet bathing suits and bare feet). We checked out the free breakfast in the morning, and opted to eat somewhere else as it did not look that appetizing.

"Very happy with our stay!"

5
12/08/2016

We visited this location on July 21-23,2016. We had a party of 2 families and the hotel accomadated us with adjoining rooms. We had no complaints about our stay and only good things to say about the staff. The man that checked us in (I apologize for not knowing his name) was very nice and helpful with info regarding Kings Island and places to eat. The free breakfast was good, the hotel was clean, and the location was perfect! We'll be back!

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
Heather We really do appreciate your kind comments. It is great to know you had a great stay and enjoyed the hotel. Thank you for the nice comments for the staff, they appreciate your thoughts. Thanks for sharing! PattiC Mgr

"Great Stay"

5
12/08/2016

I took my family to Kings Island, and by far this was the best choice. The Hotel was very clean and safe, the rooms where clean and the bed felt like home. This would be my 1st choice anytime I am in Ohio.

"Great Value"

4
11/08/2016

Needed a hotel close to Kings Island and Best Western fit the bill. Free breakfast, that I would call a step up from a continental breakfast with scrambled eggs, waffles cereal, muffins, donuts along with juice and milk. The room was clean, the pool area was small but nice. Wasn't crowded when we were there. Has restaurants close by and if your going to Kings Island or water parks they are just minutes away. All for a very reasonable price.

"Nice Hotel"

5
10/08/2016

Very clean room. Large bed, very comfortable,new bedding. Microwave and frig in room. Hotel staff very accommodating and very nice. Nice selection for breakfast , hot or cold and plenty to choose from. Great location. Would come back anytime.

"Always meet my expectations"

5
05/08/2016

I travel to Mason, almost every week and try to find better hotel, but always end up with Best Western, Mason. It gives me best value to my money. Hotel is very clean and with nice size swimming pool and gym. Reasonably good hot/fresh and cold breakfast. Staff is really caring and Patti (manager) always take good care of her guest.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
Sanjay T We enjoy having you stay with us! It is great to see you each week. Thank you for sharing this great review and great comments, we appreciate you! Hope to see you soon. The BW Mason Team

"Closer to Kings Island"

4
04/08/2016

Was very clean and smelled good! It is very close to Kings Island but also has Waffle House beside it and an Applebees across the street. Down the street from Steak n Shake so many places to eat no matter what hours it was.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
We are so glad to know you had a great stay and enjoyed the hotel. We appreciate your comments and thank you for sharing. Hope to see you again. BW Mason Team

"Comfortable Quiet Room near Cincinnati"

4
04/08/2016

We needed a clean room with a comfortable bed, working WiFI, and a quiet room in an area with lots of restaurants and a Walgreens nearby (for a prescription). This place met all of the criteria. The front desk clerk, Sam, was very helpful and got something that my wife could use to get into the bed (they are higher than most). Speaking of the beds, they had very comfortable pillowtops. Only downsides were no luggage rack (we used the ottoman) and typical motel lighting.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
patrickb We appreciate you feedback, thank you for sharing. It is great to know Sam took great care of you, he is the best!! Glad you enjoyed the hotel and had a great stay with us, we will be looking forward to your next visit. BW Mason Team

"Great place to stay while visiting Kings Island."

5
03/08/2016

I stayed at the Best Western Mason Inn yesterday while visiting Kings Island. This is a very nice and clean hotel in a great location. It was very quiet, the staff are very friendly and helpful, and it is just a short distance from Kings Island. There are several restaurants close by. I will definitely stay here again on my next trip to Kings Island.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
We appreciate you sharing your review and it is great to know you enjoyed the hotel and had a great stay with us. Maybe we will see you for Kings Islands Fearfest that goes thru October. BW Mason Team

"Decent Place to stay"

3
29/07/2016

Was okay for the price. We had a situation with the fire alarm going off at 3 and 5 am due to system failure. It was a bit frustrating that no one came and told any of us waiting outside what was happening, and it wasnt until my husband went in that we found out we could return to our rooms. Also, instead of apologizing at check out we actually had to say something and only then did we receive a discount. Also, tissue bin was used for garbage and when my husband went to get a tissue, he received someone garbage. This was never cleaned. Our other room had four tissues left and was never refilled.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
Todd H We did have an issue with the fire alarm that night and we are so sorry it happen, it was out of our control. We hoped the extended breakfast hours and late check out would help with the loss of sleep, and yes we did do discounts. It is the fire department that tells us when we can allow guest back into the hotel, sorry they had you waiting too long. The tissue garbage has been reported and action taken, thank you so much for letting us know this had happen. Please let me know if you will be traveling to the area again, I would be able to offer you a discount. We do hope you will give a second chance to impress you on your next visit. Patti C Manager

"Good place to stay when visiting Cincinatu"

4
25/07/2016

We stayed in this hotel when visiting Cincinnati. About 30 minutes drive to downtown. Close to places to eat and shop. Clean and comfortable. Friendly staff. Definitely will consider for the future stay.

"Nice Hotel Near Kings Island"

3
23/07/2016

This hotel is nice. It is close to Kings Island and they offer an OK breakfast bar. They only have an indoor pool and it did close one day while we were there. The beds were very comfortable and the WI-FI service was good during our stay. They sink in the room was very slow to drain.

"perfect for kings island visit"

3
20/07/2016

We loved the location, and the service we received was excellent. We had 4 in our room and only got 3 towels, so we called for more and received them at our room within 5 minutes both days. Free breakfast was the usual, try to go before 8 am as 8:15-9:00 the breakfast room got full with families heading out to KIngs Island and it was hard to find an available chair & table to eat, some people were standing & eating. I must say the lady who was working the buffet did a great job of keeping the food & drink replenished and was pleasant while doing it. We felt it was a a great value for the money and just 4 miles away from Kings Island

"FABULOUS Shower!"

4
19/07/2016

Set your alarm a little early so you have some extra time to enjoy the turbo charged shower head. Great pressure—not so it knocks you down and not little needles that hurt when they hit you. Just a good strong spray or, if you choose, a great massage setting. If you've had a hard day on the road, this is reason enough to stop at this hotel. But it also meets the other requirements—clean room, comfortable bed, large TV with a real HD signal. Reliable Wi-fi. Plenty of towels and face cloths. Microwave and refrigerator in the room. The only negative I can mention--and the reason I did not give it a 5 rating--is the air conditioning unit. The unit in the first room was not blowing very hard and making a loud stuttering noise. Brandie, at the front desk, was very understanding and found us another room. That unit was still loud, but not as bad, and it did blow. Management would make this a perfect hotel if they replaced the air conditioner units. And be sure to install units with fans that have an “always on” setting. That's very helpful for sleeping if there is any noise in the hotel and also helpful for folks who are disturbed at night by a fan turning on and off.

"OK"

3
14/07/2016

A bit expensive for a retiree on a Best Western road trip. This was the 5th or 6th BW on the trip. But when the hotel is full one must take what one is given. Typical BW. Good location for us. Close to restaurants.

"Very nice hotel"

4
13/07/2016

We have stayed here several times and are always pleased. The staff is nice and accommodating and the hotel is clean and comfortable. There is an indoor pool. The free breakfast has hot and cold items and is plentiful. Free Wi-Fi is a big plus.

"Great Hotel"

5
11/07/2016

Our first time here after trying many different hotels near Kings Island in the past. The hotel was very nice, clean and quiet plus super close to Kings Island. The complimentary breakfast was also good. I stayed there with my wife and 3 children and I highly recommend it.. One small issue, the fire alarm went off at 3am (false alarm) but after I checked out, Patti the manager gave us a generous discount for our inconvenience without me even asking.

"Nice Hotel"

3
08/07/2016

This is a very nice hotel with pleasant rooms and clean. The staff is very friendly. Adequate parking and nice pool area very clean. easy access to the dining area which was well stocked during continental breakfast

"Excellent service, pleasant lodgings."

4
07/07/2016

I stayed for three nights with a friend from out of town. The management was always super friendly, I interacted with the overnight manager, the afternoon and evening staff and they were always exceptional. Talkative, engaging and so friendly! The free breakfast was quite nice- nothing to write home about, but definitely a step above the usual 'free breakfast buffet'. ...Although they did run out of waffle-mix very early Saturday morning. The room was clean- passed a black-light test, and was well-supplied. My main reason for not marking it five stars, was the walls were far too thin. Two out of the three nights, we got to listen to our neighbor's conversations- and they weren't even shouting. ...However the final night we were there, there was also a group of high school kids (a team or club, possibly?) and they spent a significant amount of time in the room across the hall, making as much noise as possible. Luckily, they settled down around 11:30 at night, and so no interruptions came when trying to sleep. Still, of worth noting if you are a light sleeper!

"disappointed"

3
07/07/2016

This was my second stay at this Best Western this summer. I had no problems my first stay so I booked the same hotel for my second visit to the area. During my second visit our room service was poor. When I arrived the room was in good order but rooms were not cleaned (beds made, trash emptied, toilet paper empty) or maintained on a daily basis. I won't book at this hotel again.

"Good hotel, good price, great location for Kings Island"

5
28/06/2016

We stayed here after visiting Kings Island. Check-in was friendly and fast. The room was roomy, as was the bathroom. The two queen beds were very comfortable and the room was clean and new looking. The breakfast had several cold and hot items. We didn't use the pool and hot tub, but they were indoor and looked inviting. The computer worked for me as did the wifi. We were very happy with our stay and hope to stay there again next time we go to Kings Island.

"Close to Kings Island"

3
27/06/2016

This hotel is very close to Kings Island and that is the only saving grace to my stay. I was greeted nicely at check in. Our rooms were very clean and newly decorated. The breakfast was very picked over and lacking of healthy items to eat. I did have a very good interaction with the night front desk clerk who allowed our party to stay in the pool 10 mins.longer as we returned to the hotel just minutes before closing one night. Thank you to Katrina for your niceness. I feel the value for the money was a rip off. This is not a $136.00 per night room. I will never stay at this hotel again.

"Good place to stay for a trip to King's Island"

4
27/06/2016

This hotel is about a 5 minute drive from King's Island. It was clean enough for me, and I'm rather picky. The front desk staff was extremely friendly. The continental breakfast was disappointing, but not any different than any other hotel breakfast.

"Nice Place & Friendly Staff"

5
27/06/2016

Best Western Mason Inn was very accommodating with reservations and options available for rooms. Their staff is friendly and the facility is clean inside and out. Rooms were clean and there was no outside noise which made sleeping comfortable. Book early there is a lot to do locally.

"Convenient stay for Kings Island."

4
24/06/2016

Stayed here two different times recently. First room smelled like it had been a smoking room some time ago and may have irritated a sensitive person. Was not something we noticed in a different room on our second stay. First room had good AC. During our second stay, we really couldn't get AC to cool the room. WiFi was fine, and I was able to get work done. No luggage rack for setting up your suitcase. Well tended breakfast room. Nice breakfast with sausage links and scrambled eggs that were fresh and actually tasted pretty good as well as waffle maker and selection of juices and minimuffins. The elevator was very slow. Had fun in the indoor heated pool but it did seem like it had a lot of chlorine in it. Very well kept hotel. Will stay here again on our next trip.

"Very service and very good breakfast!"

5
24/06/2016

We thought the Best Western was well-staffed and the staff was very friendly, too! The breakfast was especially good with delicious scrambled egg and oat meal (but not together!!) We also thought it was good that a staff member was present at the breakfast.

"Great Value"

4
23/06/2016

We stayed here while taking our 2 grandsons to Kings Island. Easy to get to the park from this hotel. Awesome staff made our stay very pleasant. Kids had fun playing in the pool when we took a break from the park. Room was clean and we would stay here again.

"Nicely upgraded; helpful staff"

4
18/06/2016

Stayed here one night while on a road trip. Very pleasantly surprised by the quality of our room and the helpfulness of the staff. What we liked about this motel; - near the highway but no noise - enough parking area for our car pulling a trailer - an incredibly cheerful, helpful front desk staff - close to several restaurants so we could walk to dinner (they also had an extensive list of restaurants in the area) - beautiful indoor swimming pool - pleasant modernized room with sink outside bathroom (makes it quicker for 2 people to get cleaned and dressed in the morning) - nice breakfast room with complete hot and cold offerings

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
Lohe Thank you so much for the great review, we really do appreciate you! It was great having you stay with us and we look forward to a return trip.

"nice affordable hotel"

5
18/06/2016

we came in the area just to stop by Kings Island on our way home from Cedar Point - it was easy to find, very nice hotel and affordable. Breakfast was busy and overwhelmed Friday AM but Saturday AM we had a much better experience with breakfast.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
Erin Great to know you had a good stay and enjoyed the hotel. We are glad you choose to stay with us. Breakfast can get a bit overwhelming at moments, we will continue to working on improvements. Glad Saturday was better. Thank you for sharing and we hope to see you again.

"Excellent choice for my family visit to Kings Island"

5
13/06/2016

I always read the reviews on Trip Advisor, and finally chose this hotel based on price, free breakfast, and free wifi. I always feel nervous until I arrive at the hotel. This Best Western was perfect for my family of 3. We were not disappointed in anything. The beds were comfortable, the room was very clean, the free breakfast was good included hot pancakes, and the front desk staff was friendly. Our room was on the 1st floor and was very quiet. The free wifi had a good connection. We did not utilize the pool or hot tub. However, it looked clean and the area around the pool was clean. This will be my place to stay now. We have season passes to Kings Island, and the hotel is close to the park. Easy drive back and forth.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
wcoomerenjoystravel It was a pleasure to read your review, we do appreciate you! It is great to know you had a great stay and enjoyed the hotel. We will be looking forward to seeing you again. Thank you for sharing on TripAdvisor

"Choice to stay in Cincinnati"

5
07/06/2016

We have stayed at this property many times over the last 4 years and is our choice to stay when in Cincinnati. The location is easy to find and close to many stores and places to eat. Convenient location for travels in the area.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
Michael It is great to know you enjoyed the hotel it is in a great location. We sure do appreciate you, thank you for sharing your review. We will look forward to your next visit.

"Nothing special"

3
30/05/2016

This hotel had good reviews and was comparable to a couple others close by. We chose this one for the free wifi since another option charged $9.95 for wifi in the room. We also needed a pool for the kids and they enjoyed it but it was SO TINY. A whole team of teenagers was in the hotel at the same time and we only had about 20 minutes in the pool until the team came down and we never got to use it again. Beds were just average. Nice to have microwave and refrigerator in room. Coffee maker was gross so we didn't use it.

Patricia C, Manager at BEST WESTERN Mason Inn, responded to this review
Erin I am glad to know you enjoyed the hotel overall and happy you choose to stay with us . I apologize the pool had gotten too crowded and perhaps a little out of control, I will see the front desk keeps a closer watch on behaviors and try to keep it some what calm so everyone can enjoy. We did just replace our Queen and King mattresses to new pillow tops a few months ago and the Doubles should be replaced this year. I will definitely follow up on the coffee maker and I do apologize yours was not to our standard. Thank you for submitting your review, we appreciate you staying with us and do hope to see you back to stay with us again.

"Must stay at this hotel"

5
29/05/2016

Has everything you would want from a hotel. The rooms are very clean, fast WiFi, large TV, easy to control temperature in room, refrigerator, microwave, coffee maker, indoor pool, hot tub, exercise room, full breakfast, morning newspaper and the beds are very comfortable. Staff is wonderful.

Patti C, Manager at BEST WESTERN Mason Inn, responded to this review
Ronald B We are glad you enjoyed the hotel and had a great stay with us. Thank you for the kind comments for the staff, they will be excited! We hope to see you again and thank you for sharing.

"Almost Every Bit as Good as a Best Western Plus"

4
27/05/2016

I came into Mason on a photography/thrill-seeking excursion at Kings Island and some of the nearby hiking trails in town. Admittedly, I was a little apprehensive booking a non-Plus Best Western after my last experience at one, but I decided to roll the dice again to see if this one was any better. As my rating would suggest, I was pleasantly surprised. I got in around 9:00 an hour after the park had closed, and after I discovered that attempting to take pictures on the trails was futile. I had a conversation with the front desk clerk who was very helpful and courteous, and when I brought up photography, we even talked about famous photographers who had passed through. Cool stuff. Taking a look around my room on the second floor, I was very pleased with the cleanliness and furnishings. No stains or bugs to be found anywhere. The bathroom was also very neat and clean as well, as has consistently been the case with Best Westerns. The lack of a sleep function for the TV was a little disappointing as I usually like to fall asleep to the tube while I'm on the go. Also, as I was at the very end of the hall near the stairs, a good amount of noise could be heard through the wide shut lines underneath my door, though thankfully, it never got anywhere near the point where I couldn't stand it any longer and had to dial up the front desk to deal with it. Additionally, I had to contend with the parking lot lights that lit up the room. The first night, I actually slept with a stack of two pillows in front of my face to block out the light. The next night however, I discovered the blinds which were hidden behind the curtains and shades. Felt pretty stupid after that. The beds themselves were very comfortable and other than getting around the light issue my first night there, I had no trouble whatsoever falling asleep. As far as amenities go, the hotel has a pool, hot tub, fitness center, and free continental breakfast. The pool and hot tub were considerably better and cleaner-looking than many others I'd seen during my travels, so I had no qualms about using those whatsoever. Chlorine level seemed a bit high as my eyes began to burn after swimming underwater for just a few seconds at a time, though. The fitness center has a weight machine (set up principally for lat pull-downs) and a few cardio machines. As I'm the kind of person who gets most of his leg work and cardio in just walking around parks and hiking trails, I didn't find much use in it, but something's always better than nothing. Breakfast? Well, not much to complain about there either, as it has your waffle makers, yogurt, toast, cereal, English muffins, fruit, and beverage dispensers that are practically cloned from one hotel to another. Not complaining, mind you, as it certainly beats having the hotel charge you for breakfast or having to go out and find it somewhere else. One last thing I'll bring up was that during my two day stay there, I came back from the park after my first night and noticed that housekeeping hadn't gone through my room to replenish or tidy up my room. Not sure if that's standard practice or if it was just an oversight. It isn't a big deal, but I thought I'd mention it anyway. On the whole, I really liked this hotel and would happily stay here again.

Patti C, General Manager at BEST WESTERN Mason Inn, responded to this review
Kyle Thank you for sharing your review, we enjoyed having you stay with us and appreciate your loyalty to BW. We do a full clean for our stay-overs daily, unless the "Do Not Distrub" card is left hanging on the door. Thank you for bringing it to my attention, I will do some investigation and see how it was missed to prevent this from happening. It is great to know you enjoyed the hotel and had a good stay with us. We hope to see you on your next trip to Mason.

"Quick Trip to Mason, OH"

4
21/05/2016

This hotel is a good value in this area which is sort of Near Kings Island. The room was basic and of an older design, but clean, quiet and comfortable with free wi-fi that worked reasonably well. The hot breakfast is of the standard for this type of hotel in a pleasant room. Access to and from the hotel is easy and there are multiple restaurants within a short drive.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
MadCityEast We are so glad you stayed with us, thank you for the great review! It is great to know you enjoyed the hotel and had a great stay with us. We will be looking forward to your next visit. Thank you for sharing.

"Always a go-to for Western & Southern Tennis Tourny"

4
19/05/2016

For years 2014 and 2015, this property has been home to us during the week of annual tennis tournament in Mason. I have never been disappointed - as a matter of fact, have my reservations for this year. Front office staff are very professional and personable. Breakfast is good, however, if you want a different menu, there is a Pancake House almost on the same property - in other words, a quick walk. Though I've never used the pool, everyone appears to be having a grand time when I look in. Room is always clean and fresh. You won't be disappointed. And if you are, go across the street and pay Marriott their crazy prices. BEST WESTERN MASON INN Yay! Yay!

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
We appreciate you great feedback, thank you for sharing. We will be looking forward to seeing you in August!

"Comfortable accommodation"

4
17/05/2016

This resort is good for short and long-term accommodation. Nice rooms with everything you need. But it is a shame that they have only American style of breakfast. And still same food every day. For European guests is strange without ham, cheese or more fruits. Still I am satisfied and recommend for next guests.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Roman R Thank you for submitting your review, we appreciate you kind comments. We do change out Pancakes and Waffles throughout the week, I apologize if that did not happen while you were here. It was great having you stay with us, we appreciate that you are a Best Western fan. Hope to see you again.

"Clean Hotel, with very helpful staff"

4
14/05/2016

Clean Hotel, with very helpful staff. Generally all staff is ready help you anyway possible, when needed. Good fresh/hot breakfast. Good indoor pool hot spa. enough parking space. good size conference room. reasonable size gym room.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Sanjay Thank you so much for the great comments. I will be sure to share with our staff. We enjoy having you stay with us and hope to see you again soon!

"Clean and great service"

5
14/05/2016

The location is very convenient to the interstate, it was clean and service was great. with a free hot breakfast and an indoor heated pool and Hot tub, it is a superior stay. PS: the pool is handicap accessible

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
It is great to know you had a good stay and enjoyed the hotel. We will be looking forward to having you stay with us again. Thank you for sharing.

"Parents retreat"

4
01/05/2016

My hubby and I came to get a night away and had a wonderful evening just relaxing in bed and watching tv. The room was nice and clean, the only thing that I was a little off is it seemed like someone had lowered the temperature on the mini fridge, so it was just slightly chilled. Also, the coffee they give you in the room is awful because of the plastic filter it sets in. The coffee tastes like straight up burnt or melted plastic ??. But other than those two things it was a perfect stay??!!!

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Thank you for the kind comments, it is good to know you had a relaxing evening and enjoyed the hotel. Sorry that the fridge was not set properly, I will be sure to bring that up in our morning meeting. We appreciate you staying with us and hope to see back again in the near future.

"You can stay here comfortably"

4
27/04/2016

This is a nice hotel at reasonable cost. It was clean, comfortable , and with a somewhat average breakfast included. The beds were great with a medium and a soft pillow which I always thought was a nice touch. Mason was an upscale area but seems to be slowly eroding in quality and service which they still expect top dollar for. This hotel, however, charges a reasonable price for a quality stay and is well wort it. Try it. It's quiet too.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
I appreciate your great review for the Best Western Mason and thank you for sharing. We will be looking forward to your next visit.

"Family Trip to Cinci"

5
27/04/2016

Fully met our needs for the family outing and activities. Very close to many attractions within Cinci. Internet was not good at all. However, breakfast was filling and stocked well. They even opened it earlier on Sunday since several of us in our group had an early morning.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Jenni S Thank you Jenni for the great review, we enjoyed having you stay with us!

"Good value for money"

4
26/04/2016

The hotel is decent, nice location, good value for the money. Good service and very supporting, friendly staff. I have stayed for 3 weeks and didn't felt any problem with the Best Western property....

"Great Staff!!!"

5
26/04/2016

I have just started staying at some Best Western Hotels and this one is very good!! The staff starting with Sam who is a front desk clerk and the Mgr Patti are outstanding!! the breakfast lady Alla also is great!! They are very helpfull in anything you need!! I needed a file folder for some business papers no problem they gave me one.. the price during the week was also very fair.. The room was clean the pool is great for kids and the TV has a wide range of options... If you have kids and are going to Kings Island this is a very good place to stay..

"Working in Mason; needed a decent hotel"

4
20/04/2016

My husband is working in Mason, OH. He needed a place to say for 3-4 weeks. Tried another hotel; only stayed 3 nights. Wasn't very nice at all. So he needed me to find him a different place to stay for his 3-4 week "visit". After reading reviews on TripAdvisor (never fails me!) I found this motel. He loves it! The staff is amazing as is the FREE breakfast!! He has to be at the job site by 6:00 am, and the front desk clerk has been setting up the breakfast around 5:30 for him a few other guys who need an earlier (6;00 is stated time) breakfast! And it's not your typical free breakfast. There are hot foods included: eggs and sausage and oatmeal, cereal, toast, bagels, yogurt, fresh fruit etc.! So nice! And since this area is close to a large amusement park, the prices for hotels/motels can be a bit crazy! Sam, the front desk clerk, offered him the corporate rate since he was going to be there for a while! Whatta nice guy! My husband says "it's clean, and nicely updated. The beds are comfortable, the room is spacious. And it's quiet." He gives it a thumbs up!!

"would stat again"

5
18/04/2016

The location is good, staff was nice when checking in, we were suppose to have our group all on the same floor and that didn't happen but it work out this time. It was clean and the pool area was nice.

"Mason, Ohio"

4
16/04/2016

This was the second Best Western I have stayed at in the last 2 months. They have very clean rooms and good service at a reasonable price. There was a large selection of breakfast food which varied each morning some.. They have a nice pool and work out room.

"nice place"

5
03/04/2016

Very clean confortable place.Ron the evening desk manager was most helpful ,finding a place to eat,things around the hotel , the dryer was not working ,I like to wash my things before i pack but just did them at home.

"My Daughter's 17th birthday."

5
29/03/2016

We arrived on Jan. 30th 2016 the staff were very nice and helpful. Our room was awesome and comfortable. They have an indoor pool and hot tub which is always great. But breakfast was great. I have not stayed at a hotel till now that has a hot breakfast for free. It was yummy.

"Best Western Mason is a PLUS"

5
28/03/2016

This is a very good Best Western. Would recommend to anyone staying in the Cincinnati area. Convenient to everything. Professional staff, working hot tub, good breakfast. While it's not classified as a BW Plus it certainly could be one.

"Excellent "

5
24/03/2016

Clean rooms, great staff!!!!!!! Sam is always friendly at the front desk in the evenings willing to assist with anything. In the mornings Raj always says good Morning. They both call you by name and make you feel like family and more than just a guest. Patti the GM always wants to make sure your stay was wonderful with a smile. A+ team that really cares about not only their job and the hotel, they care about each guest.

"Very Cozy and Relaxing"

4
21/03/2016

This hotel is very quaint. Its clean, comfortable, and quiet. I always sleep so well when I stay here! The breakfast has a large variety of food items, juices, and coffee. I am always very pleased with Best Western

"Fantastic last minute choice"

5
19/03/2016

I needed to find a hotel north of Cinncinnati on a Wednesday for a Thursday night stay. Found this Best Western and the price and reviews both sounded really good. I was not disappointed. The location was great and the hotel was more than I could have asked for. The front desk clerk was really nice and helpful at check in. The rooms were clean and nice. I will definitely use this hotel in the future.

"Excellent value"

5
19/03/2016

I needed to find a quick place to stay due to a burst water pipe in my condo. This Best Western was closest hotel my place and I'm glad I choose it. For the price you can't beat it. The room large, had a microwave and refrigerator. Things I've not had in hotels costing way more. Sam at the front desk was friendly and very helpful. If all Best Westerns are like the one in Mason I will be looking for them on my travels.

"great place"

5
18/03/2016

everything was clean and comfortable. Staff was very accommodating. I stopped at two other places before Best Western and each was significantly more expensive and both looked a bit run down. I'm glad I didn't settle. and ended up here.

"Great!"

5
14/03/2016

Awesome room! Very homey and welcoming. Room was very clean and roomy. Pool and hot-tub were relaxing and clean. Breakfast was delicious with plenty to offer. The front desk service was very accommodating and kind. Would stay here again!

"A+++"

5
12/03/2016

My boyfriend and I stayed for a couple nights while we visited the Funny Bone Comedy club and the Newport Aquarium. The gentleman who checked us in could not have been more polite and courteous. He asked what brought us into town and pointed out activities and restaurants nearby that we might be interested. Also, he told us to have a good day/evening every time we left the hotel and welcomed us back on our return. Furthermore, he searched high and low for a hair tie for me to use to pull my hair up while swimming. The hotel was clean, bedding and towels were soft and comfortable, and the complimentary breakfast was delicious. The pool was well maintained and towels were provided. We stayed during a dance competition, which we were unaware, but the hotel was quiet and the guests were polite. I definitely recommend this budget friendly hotel. And kudos to the gentleman at the front desk for making our stay extra special.

"Great Staff, Good Value, Room (small), TV (large), wifi (slow)"

4
07/03/2016

We did some digging around across travel booking sites, and ended up finding this place to be the best value - indoor heated pool + breakfast. We booked directly with the hotel and the rate is as good as travel sites. The staff are friendly and accommodating - for late check-out, use of breakfast space after breakfast hours. Room is clean (though somewhat cramped), but everything works. The only small drawback was very small sheets for queen beds that can't quite wrap itself around the blanket - which means you end up sleeping with the blanket - and the blanket is not changed from guest to guest as far as I know. And few like sleeping with a coarse, re-used blanket rubbing against your face or body. On the other hand, hotel towels etc are very new and very good quality. Location convenient to shopping and dinning. Room on the small side. TV on the large side. Wifi on the slow side. Overall, great value.

Patricia C, Manager at BEST WESTERN Mason Inn, responded to this review
Family_of4PGH It is great to receive your review! We appreciate your feedback. Great to know you enjoyed the hotel and had a great stay, we enjoyed having you. Glad you made use of our lobby for the family to get together, always love to see that. I apologize your bed was made up correctly. I will be sure inspections take a closer look at the sheeting size. The blankets do get laundered regularly and should be wrapped up between the sheets, sounds like your sheets were not the correct size. Thank you for sharing your review and we do hope to have you and your family stay with us again.

"Comfy and clean but food and staff could be better!"

3
05/03/2016

This is a nice hotel with comfortable and clean rooms. Good location. Pool was cold but clean, but the hot tub looked like it had better days and was small. The front desk staff was less than professional. I think the one girl said "what?" when I came to check in. Also, the food at the breakfast wasn't very good, nor was there much to choose from. Overall, the location and price was right. We would stay again with the hopes that the staff had better training!

Patricia C, Manager at BEST WESTERN Mason Inn, responded to this review
janicemJ3221LP Thank you for submitting your review, I appreciate the feedback. i am so sorry to hear the staff was not up to our standards. Definitely will do some training. We are working to improve our breakfast, hopefully on your next stay we can impress you. Great to know you did enjoy the hotel overall and had time to use the pool. We keep the pool at 82 degrees and it is checked daily. We will look forward to your next visit and I sincerely do hope we can exceed your expectations.

"Family trip"

3
22/02/2016

We stayed at this hotel over the weekend for a family trip to the Cincinnati Zoo and the Newport Aquarium. It is conveniently located near both as well as Kings Island. I had requested a roll away bed. Upon check in we were told the hotel has none. Not that they had none available, but they hotel itself had none. (What kind of hotel doesn't have roll away beds!?!?) There was a cheer competition somewhere in the area, unknown to us in advance. The hotel was filled w/very loud, yelling girls. It made for a hard time getting our little one to bed each night. Our room was far from clean. Dust so thick on the night stand my son was able to write his name on the night stand in the dust. Floor in our room hadn't been vacuumed. The good....staff was very friendly...when you could find them. Breakfast was great.

Patricia C, Manager at BEST WESTERN Mason Inn, responded to this review
Dawn R I appreciate your feedback. You did come in over the cheer dance competition and we did have a lot stay with us. Sometimes it does get a bit loud when we have many young children staying, we do our best to make sure it is quiet in the evening and through the night hours. I apologize if it did get out of hand at times. We do not offer roll-away beds, it is actually a fire code that restricts them. Sorry if you were misinformed. We generally get great comments on the cleanliness of our rooms. I apologize your room was not cleaned well. I will be following up and be sure maintenance has cleaned the filters in that room. I do hope you will give us another chance to exceed your standards and come back for another stay with us.

"Very nice for your quick trip"

4
21/02/2016

I have to say I was very pleased with my stay at the Best Western. It was easily accessible and the rooms were clean and updated. That is all I need for an overnight stay. I didn't eat the breakfast so I can't give any input in that area.

Patricia C, Manager at BEST WESTERN Mason Inn, responded to this review
scenicrivers Thank you so much for sharing your review, we appreciate your feedback. Hope to see you again soon.

"Very Clean"

4
21/02/2016

Hotel is very clean, nice and friendly staff, breakfast tasted good, had lots of different items hot and cold, beds are a little to firm for our taste, but great place for the money. I would defiantly stay there again.

Patricia C, Manager at BEST WESTERN Mason Inn, responded to this review
Thank you for sharing your great review! I appreciate your comments. It is great to know you enjoyed the hotel and had a great stay with us. We hope to see you again.

"Passing through"

5
19/02/2016

This hotel was a great place for us to stop for the night. It had a great price and good reviews- which were well founded. Room was nice, clean, and comfy. Beds were great and we had plenty of room! Staff was very nice and efficient and we experienced no troubles while there. We would definitely stay here again!

"Great Choice"

5
18/02/2016

While traveling between NYState and Florida we stopped our first night in Mason, OH at the Best Western Hotel. This hotel was well-maintained, clean, and roomy. We did make one error. We requested a first floor room so we could get into and out of the area quickly. The room was near the first floor Pool and children were allowed to swim late and run the halls late into the night. I would suggest a room above the second floor. I would definitely recommend this hotel to friends, family, and other travelers.

"Quiet and Clean"

5
14/02/2016

Surprising nice experience. The hotel lobby, and corridors were clean and well maintained. Our room was spacious and very clean. The bathroom was the only negative, and only that it was a bit run down. Had a comfortable bed that provided a very good sleep, and the room was very quiet, with no noise from other rooms or the hallway. Breakfast was extensive and monitored closely by a young lady that was very helpful, and accessible. Would stay here again. Wifi was good also.

"Great stay!"

5
18/01/2016

Very new remodeled rooms, clean, very friendly staff, clean pool, great breakfast! The staff welcomed us promptly and gave us all the details for breakfast and pool hours without us having to ask. Smiling and polite! Almost every time we go to the Cincinnati area we stay here and always have a pleasant stay! Was impressed with the new decor since our last stay and the breakfast was impressive for the price we paid.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Rebekah It is great to know you enjoyed the hotel and had a great stay with us! We really do appreciate your feedback and thank you for sharing. We hope to see you back again soon.

"Winter getaway weekend"

4
14/01/2016

My husband and I wanted to take the kids to Cincy and let them swim for the weekend. This is a great place to do that. The pool is great! Hot tub is nice for adults and there is so much to do in the surrounding areas. Breakfast there is not bad. The coffee is delicious!!! Rooms have just what we need and were clean and comfy.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Juliew It is great to see your review. Thank you for sharing. We are so glad you had a great stay with us and enjoyed the hotel. We will be looking forward to your next visit.

"business stay"

4
09/01/2016

My over all stay was good, it put me close to my work site. The Mason Best Western was in walking distance as well as and short drive to shopping and places to dine. I would definitely recommend the Madison BW to any of my fellow workers who have to come in to cooperate or training or work.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Nancy It is great to read your review, the team appreciates you! We enjoyed having you stay with us. i am so glad you enjoyed the hotel and had great stay with us. We certainly appreciate you sending your colleagues our way and referring the Best Western Mason. Thank you for sharing your review.

"Great room but desk staff not to be found"

4
09/01/2016

The room was great, the pool was nice. The pancake machine was out of order and that was a bummer. No breakfast person during breakfast the front desk person handled it but seemed out of element in fixing pancake machine. My son enjoyed the pool. The internet was great. Great value as this is an inexpensive hotel with a lot to offer. They just need better staff and a breakfast person.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Dave I appreciate your feedback. Great to hear you enjoyed your stay with us and had a good stay. I am glad you had time to use the pool and your son enjoyed it. Sorry the pancake machine was not working properly, my 3rd shift person does seem to have issues when it comes to the pancake machine. i will work on that with her again. We do have a breakfast host most mornings, sorry that particular day the front desk was covering. We will work on that. Thank you for the nice review and we will be looking forward to your next visit.

"Clean, updated, friendly service."

5
04/01/2016

Everything is brand new. Comfortable bed. Windows worked well to keep down traffic noise. Great block out blinds. Clean bathroom. Checked in and out easily. Very nice breakfast buffet. Quiet! Did not use indoor pool and Jacuzzi, but it looked clean.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Margie Great to know you enjoyed the hotel and had a great stay. You will have to find time to use the pool and hot tub on your next visit. I appreciate your great comments. Thank you for sharing on Trip Advisor!

"unbelievable"

1
02/01/2016

After a long,tiresome drive,my husband and I chose to stay at a hotel nearest to the highway.I checked into trip advisor and booked a room at the Best Western Mason Inn.It was extremely late, 1 am, and we were looking forward to a good night sleep.Upon arrival,the desk clerk was bringing bags outside for other guests so we waited a few min.We went to check in and were told she could not find our reservation and asked for my password to trip advisor.I was reluctant,but complied.After doing so,she still could not find our reservation.She then took us to a computer and told me to log into my trip advisor account,print out our reservation,and basically check ourselves in!I am apalled.We will definitely chose a more compitant hotel upon our next visit to Ohio.

"Another excellent stay"

5
30/12/2015

I really just enjoy staying here. Great location, service, price and breakfast. Favorite business travel place I stay in Ohio. Pool and hot tub are nice for relaxing. Fitness center could use a little work, but no complaints.

"Nice place to stay!"

5
30/12/2015

My husband I found this hotel while we were having dinner close by. We had a such a wonderful experience at a Best Western in Georgia, so we decided to give this a shot. So glad we did! Room was clean, bed was comfortable, breakfast is delicious and plentiful, and the entire staff we have been in contact with has been friendly, helpful, and accommodating. I highly recommend this establishment, and hope to stay again in our future travels through the area, if possible.

"Inexpensive, some mismatched decor, but clean"

3
28/12/2015

If it were possible, I would rate this a 3.5 instead of a 3. This is your typical Hampton Inn-type 2.5 star establishment. They had a decent free breakfast with a pancake machine, cheese omelets, sausages, biscuits and gravy, a variety of pastries, a variety of juices, cereal, milk, and coffee. I noted they also had an indoor pool and fitness room. The pool looked nice, but I didn't look in the fitness room. The furniture and décor immediately around it were up to date and in good shape. The room had a refrigerator and a microwave. However, the bed was rather hard, and the sheets looked a bit thin and worn. The TV was a rather small flatscreen that didn't have a lot of channels and offered no HD reception. The closet was rather small and consisted of a notch in the wall with a curtain to cover it up. There was a bit of fixture and decor mismatch that they should work on. Although it didn't affect comfort, the entryway did have kind of an odd industrial/warehouse barren feel. The doors to the rooms were oak and didn't match any of the trim in the hallways and doors leading to the breakfast area, which were of a rich, dark wood. Not a bad place. Just not overly "wowed"

"Good place to stay"

5
21/12/2015

Great place to stay, very helpful. Clean and quiet even though its on a busy street. Dont know why you have to have a min. amount of word so i had to write more and still more and some more, ok and more

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Susan G, Thank you taking the time to share your experience at the Best Western Mason, I appreciate your feedback. We are so glad to know you enjoyed your stay with us and we hope to see you back again soon.

"Decent stay for price"

4
15/12/2015

The rooms were newly remodeled so it made the stay much nicer. The hallways and elevator had a more worn look to them. The bed was firm but very comfortable. The staff was very friendly and helpful. We would stay here again if in the area.

"Comfortable, Clean & Quiet"

5
29/11/2015

We were in the area for a Thanksgiving family gathering. The location of the hotel was excellent in that there were many restaurants and stores nearby. It was convenient enough to be able to walk to them. It was also easy to access major highways. We booked online and got a great deal. The hotel was very clean. We had a room with two queen beds which seemed to be brand new and very comfortable. The room also had a microwave, fridge, coffee maker, hair dryer, iron and ironing board. Initially, we were in a room where the A/C wasn't working properly. When we informed the desk, the response was immediate. We were given another room and after settling in, the gentleman at the desk came to the room to make sure we were satisfied. The staff during our three night stay was friendly, professional and attentive to the needs of their guests. Breakfast included a variety of cereals, yogurts, bagels, breads,donuts,muffins. The hot items were: pancakes, biscuits & gravy, eggs and sausage. Beverages included coffee, tea, hot chocolate, milk, orange,apple, grape juice and water. There was an indoor pool, hot tub and fitness room, free WIFI and newspaper. All in all this was a very nice place to stay.

"Economical and Functional"

4
29/11/2015

My wife and I stayed here on our way through Cincinnati. It was clean and functional and reasonably priced. The room was moderate sized for this level. The motel was fairly close to the interstate I would recommend it.

"Good place to stay for price"

4
23/11/2015

This is a place where even the newest person to staying away from home could stay. The price is right with the seasons and for the business traveler. The staff is great at working with you for your needs and the comfort of the stay.

"Wonderful place to stay!"

5
09/11/2015

I HIGHLY recommend staying here! Whether you are visiting Kings Island (which is a must) or visiting the Cincinnati area, this is the place to stay. Its a wonderful and easy drive to the city, and blink of an eye away from the park. Staff was wonderful, rooms are beautiful and comfortable. Stay here!!!!!!

"Very clean"

4
02/11/2015

This is a very nice hotel close to Kings Island and central to the shopping districts. The hotel overall was very nice and the room was clean. The bed was a little too firm for me but was in very good shape. We didn't use the pool this time but we have stayed here in the past and it is a nice area as well. We come down to see friends and we will stay here again.

"Best Western Inn Mason, Ohio"

4
02/11/2015

Comfortable, clean hotel with great breakfast options. Near many restaurants and close to highway. Great deal for the cost. The staff was extremely knowledgeable of the surrounding area and helped us to find the right restaurant for my family and I to enjoy. The hotel staff was also able to extend my accommodation to make my stay and leaving time more comfortable.

"good beds but could of been cleaner"

3
01/11/2015

stayed 1 night check in was ok, room was dusty and there were old jelly beans under the seat cushion of the chair which had seen better days. there was a good hot breakfast selection and Wi-Fi was fast.

"Great Weekend"

5
26/10/2015

Room was nice and clean! Overall for the price this Best Western was great! The location is great with a good variety of resturants nearby. Breakfast was good. Pool was a little cool but the kids didnt care!

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Great to hear you enjoyed the hotel and had a great stay with us. Thank you for sharing your review.

"Great Location, Great Staff"

4
21/10/2015

Stayed here with my son who was competing in the OCR World Championships in Kings Domain. The hotel was easy to find and the check-in was as smooth as can be, the staff were ultra helpful. The room was a good size, clean and well equipped. We stayed here for 3 nights having decided to cut our stay from four as we wanted an extra night up in Chicago. The staff at the hotel were great and even helped us book a hotel up in Chicago by giving us phone numbers etc. I would have given this a full 5 points had the wifi been more reliable. We did have free wifi but it was a bit hit and miss, the room I stayed in (218) had a very weak signal. I would definitely stay at this hotel again and my opinion of Best Western hotels is that they are good value for money, friendly hotels.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Thank you for submitting your review, we appreciate you. We loved having the racers and their families stay with us, it was much fun and exciting to hear about the race. I am glad you enjoyed the hotel, we are looking forward to having everyone back again next year. Thanks for staying with us.

"Typical stay"

4
14/10/2015

Being away from home to work where I could find work means staying someplace a couple nights a week. This place was the cheapest place to stay when I first started at the job. The prices are going up and I hope they go down a little, it's getting hard to afford. This is the best place to stay and (almost) feel at home.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Michael C Thank you for sharing the review. Our rates are based on availability, slower season is coming upon us now so you should stay fairly even for now. Best to book early, especially for the summer months. We appreciate you staying with us!

"Great hotel for price and area"

4
11/10/2015

I am picky about my hotel stays but don't want have to pay a lot for cleanliness and comfort. This hotel was fantastic for the price and area! Clean, comfortable rooms; Friendly staff. Nice selection for breakfast (food was adequate). Tons of restaurants and shops in the area. Would definitely stay here again.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Deanne, Great review, thank you, we are glad you choose us to stay with and we will be looking forward to having you stay with us again. We appreciate your comments on the staff and the hotel overall.

"Our 2nd stay in Mason location"

4
06/10/2015

We just stayed this past weekend at this hotel & once again very satisfied with everything. I need a handicap room & room #104 is just right. The staff was nice, the hot breakfast bar is the best of any hotel we've stayed at over the years. The hotel is within a mile of several places to eat & very close to I-71. We'll surely use this location in the future as we have in the past.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Great comments, thank you, we are glad you enjoy the hotel and the staff. We appreciate you staying with us and look forward to your next visit.

"Clean, comfortable... ahh"

5
03/10/2015

Overall very good experience. Room was clean, neat and comfortable. The pool and hot tub was enjoyable for my 3 year old daughter and I. We did not notice any noise from the hallways or other rooms all evening or night. The morning breakfast was nice with a good selection. Well done BW. Well done.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Well we appreciate that!! Glad you had a great stay and enjoyed the hotel and the staff. Hope to see you back again soon.

"High value for reasonable price"

5
29/09/2015

Best Western Mason Inn is an excellent location close to the Hwy, with many restaurants and shops close by, including the Skyline, famous for its Cincinnati Chili. I found it very clean and comfortable with refrig & microwave, desk, & comfortable chair to relax in. It is just a short drive to the Cincinnati waterfront & beautiful Ohio River.

Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review
Thank you, we appreciate you sharing your review for the Best Western Mason. It is a great hotel in a great location. Looking forward to you staying with us again!

"Okay place for a nights stay"

3
29/09/2015

We stayed here for a night while in town visiting Kings Island. We didn't need anything fancy so this fit the bill. Upon arrival room was clean and front desk attendant was very friendly. My only complaint was that each bed could have used a few more pillows as the ones that were on the bed were a little on the flat side. We took advantage of the pool and hot tub. The pool was a little on the cold side but the hot tub was very relaxing after a long day of walking the park. Their breakfast was good, standard hotel breakfast fare. The eating area was a good size, and they had an extra room with tables that could be used if the main dining room was full. Price was very reasonable.

"Good hotel to stay"

4
28/09/2015

Overall satisfied with all (room, internet, amenities); need cooked Vegetarian items in breakfast as mentioned before. Non Vegetarian people can have good breakfast as they have scrambled eggs, sausages,