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Best Western Plus Hotel Loveland Inn, Loveland

4.5/5  - basé sur 417 notations.
5542 E US Highway 34, 80537-8994, Loveland, United States - Voir l'itinéraire
Best Western Plus Loveland Inn - Façade Best Western Plus Loveland Inn est idéalement situé dans le centre de Loveland. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Que vous voyagiez pour les affaires ou les loisirs, le Best Western Plus Loveland Inn est un lieu de séjour confortable dans le nord du Colorado. Notre situation à l'intersection de l'US Highway 34 et de l'I-25 fait de notre hôtel une étape appréciée par les voyageurs. C'est également la destination parfaite pour les visiteurs désireux de découvrir les attractions comme le parc Estes, le parc national des Montagnes Rocheuses, les canyons Big Thompson et Poudre, Fort Collins et Greeley. Les animaux de compagnie sont les bienvenus dans notre hôtel où un espace particulier leur est réservé. Profitez des avantages offerts par cet hôtel multiservices de Loveland qui comprend un restaurant sur place et un espace de réunion. Un petit déjeuner chaud complet gratuit est servi tous les matins. Le buffet est composé de gaufres et pâtisseries, fruits et yaourts, œufs brouillés, saucisses, petits gâteaux et sauce, céréales, jus de fruits frais ou café 100 % Arabica. Profitez du principal repas de la journée avant d'aller essayer l'un de vos loisirs en extérieur préférés tels que randonnée, golf ou rafting. Les activités artistiques, festivals et tournois sportifs attirent de nombreux clients dans cet hôtel de Loveland. Les visites de la brasserie et de la distillerie sont particulièrement populaires, et le centre-ville de Loveland et la galerie marchande Centerra offrent des magasins et restaurants de renommée internationale à proximité. Le centre d'événements de Budweiser® a toujours quelque chose de passionnant à offrir. Il se trouve à quelques minutes de cet hôtel. Nous mettons à la disposition des clients café de qualité 24 heures sur 24, petits gâteaux faits maison, eau en bouteille et boissons (une boisson pour le prix de deux durant la happy hour). L'arrêt de la navette Super Shuttle à destination de Denver se trouve juste à l'extérieur de l'hôtel. Nous offrons le meilleur service de la ville aux employés des universités d'État, du Ministère de l'agriculture et des forêts, des services de transport et de l'industrie du pétrole et du gaz. Nos atouts sont nos nombreux équipements gratuits et notre hospitalité sans limite. Comment cet hôtel de Loveland peut-il améliorer davantage votre séjour ?Réservez votre prochain séjour dès aujourd'hui !

Best Western Plus

Hotel Loveland Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Personnel multilingue
    Personnel multilingue
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 417 voyageurs
Note attribuée
Excellent
252
Très bon
108
Moyen
32
Médiocre
14
Horrible
11
CONSULTEZ LES AVIS POUR
En couple En couple
72
En famille En famille
158
Escapade entre amis Escapade entre amis
42
Professionnel Professionnel
94
Voyage solo Voyage solo
30
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"A real gem!"

5
28/10/2018

We were in Loveland for the weekend on business. This hotel provided great accompdations. The staff was very friendly, the piano bar/restaurant was very good, the rooms were well appointed and very clean. The whole lobby was tastefully decorated for Halloween. The breakfast was great,.too. Two thumbs up!!!

Patty R, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you Stacey! We appreciate the wonderful review.

"Gideon Blitz Scripture Distribution"

5
27/10/2018

The Gideons and Auxiliary used the Best Western in Loveland for their headquarters three days during our big Scripture Distribution in September. We had a Kick-off reception on Sunday and a Victory dinner on Wednesday. We had the All American BBQ for our dinner and it was delicious!! We were going to use the beautiful outside pavilion, but a meeting room inside became available. We worked out of a meeting room for a couple of days. Some of the attendees stayed at the hotel and gave us positive comments. Our Blitz included camps from cities around the area so this was a central place for us to meet and run our distribution. The hotel has a nice restaurant open late afternoon and evening. The hotel is located across the street from a number of restaurants, as well, for breakfast and lunch. It is an easy access on and off of I-25. The staff was easy to work with and they treated us well. We held our previous Blitz at this hotel and look forward to holding our next event here as well. We worked with Kerri Lyn McCallson, the Sales Coordinator at the Loveland Best Western. She took good care of our group. She was very responsive to any questions I had. She and her staff were great. I personally did not stay in a hotel room so I do not know answers to the questions below. I just know the hotel is great for conferences and conventions.

Patty R, General Manager at Best Western Plus Loveland Inn, responded to this review
Dear Linda, Thank you for the wonderful review. We look forward to having you again next year.

"Nice place"

5
19/10/2018

Stayed here a second time and it did not disappoint. Staff was excellent and rooms spacious and modern. Breakfast was good and it is right off interstate. I would stay again. Near outlet malls and good restaurants.

"Great stay!"

5
17/10/2018

Very nice updated hotel. The staff were the best and very accommodating. This place has it all including a very nice bar/restaurant. The food is fabulous and I really hope they let the chef know that I gave my highest complements! I will stay here again whenever I can.

Patty R, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you for the wonderful review. i will let Matt know!

"Much Improved"

4
14/10/2018

Five years ago we stayed at this hotel when a family event brought us to Loveland. This week we were back for a similar event. My last review was critical of the poor lighting (those dang low watt bulbs!) and a very tiny bathroom. I'm pleased to report that lighting was much improved. That may be because of improved technology in bulbs, but I felt the room was well lit when all or most of the lamps were on. As for the tiny bathroom I complained of last time, that was not our experience this stay. Whether the bathrooms have been remodeled or we were in a room with a different layout, I don't know. But the bathroom this time was good-sized with a generous vanity and ample room. Good work, Best Western! As during our previous stay at this hotel, the room and lobby were clean, the staff was friendly and efficient, breakfast offerings were varied and appealing, seating space for breakfast was comfortable and uncrowded. A special shout-out to the sweet gal in charge of the breakfast buffet. Sorry, I didn't get her name, but she was cheerful and hard at work to see that every guest had exactly what they needed.

Patty R, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you Janet! We ate really trying hard to make everyone's stay enjoyable. Thanks for noticing.

"1 of the better Best Westerns"

4
03/10/2018

Very accommodating, clean. Bed a little too soft. Rooms may need a little updating soon, has a nice pool area with a fire pit. Staff friending. Has a lounge that had karaoke on a Saturday. Would definitely stay here again

Patty R, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you for the nice review. We will be looking forward to your return!

"Stayed twice!"

5
02/10/2018

I was driving to Utah- stayed in August and again in September on the way back. Nice hotel, beautiful courtyard and pool, nice breakfast area. Has a restaurant onsite and meeting rooms. A tad noisy, as my room 2nd time was right near N outside door. I enjoyed my stay, comfy beds.

Patty R, General Manager at Best Western Plus Loveland Inn, responded to this review
Dear Susan, Thanks for coming back! We hope to see you again soon.

"Loveland Wedding"

4
30/09/2018

We started our room block process for our wedding in January. We worked with Carrie and the process was smooth. They provided us timely information on room rates, and also provided us a link to share with family to make reservations easier. I spoke with Carrie a few times to check on the status of rooms and if she wasn't available at the time she responded in a reasonable amount of time. We had a fairly large room block with guests coming from all over. The hotel made booking rooms for the rehearsal dinner and the welcome party very easy. We utilized a conference room for the rehearsal dinner, they had it clearly marked and the room was set up nicely. We utilized the gazebo area in the courtyard of the hotel for our welcome party. It was first come, first served and provided a great space for our guests arriving to mingle and grab a quick bite to eat. The morning of the wedding, they allowed for a little bit of a later checkout so the girls could get ready. They also called to notify us that the suite was ready early and offered to help move our items from one room to another. The suite was beautiful! Will definitely be booking that room during our next stay! Now let me cover the area of the hotel that knocked our socks off...THE BAR STAFF! They deserve major kudos! Our guests had the best time celebrating throughout the week with those ladies! Overall we were very pleased with the service the staff provided for our BIG DAY Stay!

Patty R, General Manager at Best Western Plus Loveland Inn, responded to this review
What a wonderful review! Our courtyard is like a hidden gem. I am so glad that you got to use it. I will pass on all of your great comments to the staff!

"Great staff and comfortable stay"

5
28/09/2018

Great staff. There one day and next 7 staff members. All very friendly. Helpful & caring. Beds comfortable. Good breakfast. Great bar and restaurant. Nice outdoor fire pit. Close to I-25. Only down is exit from hotel is tough.

"Love Loveland"

4
24/09/2018

The Loveland Best Western Plus Hotel is beautiful. We enjoyed the lounge, pool, and fire pit. The grounds are beautiful, and the staff was awesome. The only issue we had was the sign to find the hotel the first time was difficult to see. If you stay with this Best Western Plus property, turn into the Conoco station and you will see the property.

"Quite nice"

5
22/09/2018

Chose this for convenience before doing Rocky Mountain National Park. Very heavy traffic outside, but we had a most pleasant and quiet room that looked back on their patio and green space. Friendly check in, adequate breakfast, very comfortable beds and room. A little tricky trying to exit and go west, but staff explained it.

"Hidden Gem"

5
10/09/2018

This hotel looks rather ordinary from the outside, but WOW! The rooms are very clean, comfortable and quiet (with all of the ammenities (fridge, microwave, hair dryer, iron/ironing board, Wi-Fi, cable TV), the common areas are beautiful, and it's convenient to many restaurants and shopping areas. It is THE MOST pet-friendly hotel I've ever seen! You receive a doggie cookie (and poop bags) when you arrive, they have a clean, beautifully maintained dog yard that the dogs can run and play off-leash (it's big enough that I can't throw a ball from one end to the other!) and a huge grassy courtyard that you can walk your dog on leash (or let the kids play on!).That huge grassy courtyard is beautifully landscaped (and well-lit) with a gazebo with tables that you can relax with a group or enjoy a glass of wine and a book. The hotel even gas a barbeque you can borrow to cook out there!My only complaint is that Loveland traffic has gotten so bad that it's sometimes hard to get in and out of the parking lot. But I've found that either turning right, crossing the bridge and making a u-turn works or jumping on I-25 and going south a mile and taking 402 westbound by-passes the worst of the traffic!

"Nice and convient to highway"

4
04/09/2018

Good location and easy access to highway. Check in was fast and friendly. The onsite bar was busy and sounded like they were having a good time. Staff was friendly and helpful. Overall I would stay here again if in the area.

Patty R, Manager at Best Western Plus Loveland Inn, responded to this review
Thank you

"Great Experience!"

5
02/09/2018

My husband and I stayed at this hotel on August 6, 2018. We arrived here about 8pm after a long day of traveling. The two women at the hotel counter were extremely helpful and pleasant. The elevator was out of service and we are seniors and unable to carry heavy bags upstairs. They found us a room with a minimum amount of stairs to access it and then they carried our bags up the stairs. Everything was comfortable and relaxing in this hotel, including the bed and the general ambiance. One of the best things was the very nice hamburger dinner we had in the Monroe Lounge and Restaurant which is in the hotel. Actually, the swiss and mushroom hamburgers were the best we have ever had! The wine and beer we had with them were very good, too. This is a great place to stay when you are in Loveland.

Patty R, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you so much for the wonderful review. I am really proud of the front desk staff. They always go above and beyond to make sure our guests are comfortable.

"One of the nicest best western hotels"

5
30/08/2018

We stayed here for four nights. Jo and Rochelle were especially nice and helpful. As well as others. Irene in the dining area where breakfast was served was awesome. She made sure everything was well stock and clean. Breakfast had many options. The grounds/ pool were well maintained. All the employees there were always smiling and polite. The suite is beautiful. We really enjoyed our stay here, and highly recommend staying here.

Patty R, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you so much for the awesome review. We are so glad that you like it.

"Not bad"

3
23/08/2018

We came here for a week long stay but had to leave early for work. The first few days the pool was closed. When they finally opened the pool water was so cold we couldn't enjoy it. Our room was nice and clean. Staff was great. The breakfast was good with many choices. Our only issue was the pool which you can't really blame the staff for.

Kent S, Manager at Best Western Plus Loveland Inn, responded to this review
Dear Wistravel2, I am so sorry that we did not exceed your expectations. Safety for our guests is an important aspect of our jobs. When we cannot see the bottom of the pool, we have to close it down. Our pool is heated to 82 degrees on most days. Unfortunately, after emptying so much of the water out of the pool and refilling it takes awhile to get it to that temperature. Again, I am really sorry we had to shut the pool down while you were here.

"It's not what you think!"

2
22/08/2018

I booked this hotel on line because it is close to family and was pet friendly. The pictures on line are of the addition that is very nice! However, the pet friendly rooms are the VERY OLD portion of the MOTEL, not HOTEL. It looks like they tried to make the older rooms look new, to no avail!! The popcorn ceilings are telltale, the dirty, grimy, damp carpet is disgusting, and I'm sure there was nothing done to eliminate the 50 year old "smoking room" odor. Would not recommend, will not book EVER again. In fact, we typically DO NOT stay in Best Western properties but decided to try this one. Nope, no more Best Western. Sorry, they're just not what they used to be.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Dear Shawn, Thank you for taking the time to review our property. I wish there was something I could do to change your mind about Best Western. They are really a great company.

"Great Service, Clean Rooms, and Convenient Location"

5
20/08/2018

Rooms are very large, clean, and comfortable. The staff was extremely friendly and helpful. We stayed 2 nights for 2 different weddings we had in Berthoud and Loveland so the location was great! The piano bar and karaoke night were a lot of fun.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you so much for your nice review.

"Good standard hotel in convenient location"

4
18/08/2018

I was very happy with this hotel. It was friendly and the rooms were comfortable. We arrived too late for the restaurant but were able to get bar food while the local karaoke took place. The main plus for us with this hotel was that it was conveniently located near the motorway junction as we were heading north from Denver to Mount Rushmore as part of a road trip. Good selection of food for breakfast although it was self-serve.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Dear Margaret, Thank you for taking the time to review our property. We take these surveys seriously and appreciate it when someone notices the effort we put into making our guests happy.

"Excellent customer service!"

5
16/08/2018

The hotel doesn't look like much from the outside, but don't be fooled. It's really nice. The front desk / reservation staff were WONDERFUL. They went out of their way to make our special requests happen. Kristen and Shelby were especially helpful. I wanted to bring them flowers... but our schedule didn't permit it. We stayed in the suite above the office. It has a bit of a strange layout, but was really comfortable. The living room has no window, which was a bit odd. I stayed with a male business associate (I'm female), and we each felt like we had a totally private room. There were 2 bathrooms, which made it really workable for us. I highly recommend this hotel. Breakfast was nice - typical hotel hot breakfast. Fitness room was fine. Beds were comfortable. Air conditioning worked well. Bedroom has a nice ceiling fan too. The towels on the bed were shaped as swans in the shape of a heart... which made for some chuckles.

"Auto Truck"

5
15/08/2018

Great place to stay. Quite and comfortable with a good restaurant, try the chicken fried steak it's awesome. The staff is always friendly and helpful, I have never had a bad experience at this location.

"great stay!"

5
03/08/2018

This was a great place to stay! The staff was very friendly and the rooms were nice and clean. Tge beds were comfortable.There was a good breakfast with waffles,eggs and sausage. There is also a pool and fitness room even though we didn't have time to use them.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you so much for the 5 stars!

"Dog friendly"

4
01/08/2018

Good spot though difficult to get to off the highway. Check-in was easy and we were able to park our car right outside the room. Everything was adequate, though the room rate for a 2 Queen bedroom seemed higher than it should have been, given the average quality of the room. The area to walk dogs was actually very nice. Breakfast was the usual fare.

Kent S, Manager at Best Western Plus Loveland Inn, responded to this review
Thank you for taking the time to review your stay. I hope you come back soon.

"Great Hotel"

5
28/07/2018

Very nice hotel. Customer service was above good. Everyone from the desk to the maintenance man would ask you how you were and to have a good day. Breakfast was good and they really work hard to keep things stocked and clean. We enjoyed having the bar/restaurant on site. The food was great. Nice outside pool area and fire pit. We will be back!

Kent S, Manager at Best Western Plus Loveland Inn, responded to this review
Thank you!

"Exceptional place to stay"

5
24/07/2018

We were pleasantly surprised with this hotel, the courtyard/pool area was beautiful with a fire pit and a pavilion to enjoy the lovely Colorado evenings. The rooms were clean and comfortable and the staff was extremely helpful. I will stay here again.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Awesome! The pavilion is my favorite place as well. It has an awesome view of the mountains! I am glad you enjoyed your stay with us and we hope to see you again soon.

"Super! "

5
21/07/2018

This hotel was a great choice! The ladies at the front desk were so accommodating! They gave us a room overlooking the mountains, which was fabulous! There was a bike wash station for our motorcycle, a definite perk. The outdoor pool was terrific; clean and refreshing. The courtyard was well-maintained. We ate at the restaurant onsite, which was very good. Super place to stay!

Kent S, Manager at Best Western Plus Loveland Inn, responded to this review
Thank you so much for the great review. I could not have said it better.

"Comfortable, quiet hotel."

1
17/07/2018

We stayed 3 nights and were extremely satisfied with the service. Their breakfast was delicious with a variety of food choices. Mandy in the lounge was very friendly and knowledgable about the tourist sites in the area. Would definitely stay here again.

Kent S, Manager at Best Western Plus Loveland Inn, responded to this review
Louise, Your review is very nice but your rating is awfully low. Did you intend to give us the worst rating possible? Being an optimist, I am hoping that you simply reversed the scale. Aside from that, we look forward to your return.

"Very nice stay"

5
16/07/2018

Needed a place to stay while in town for an event. Easy access from the hiway and main road. We were able to check in early, the room looked out to the rear courtyard which was lovely. The grounds were well kept with a lovely view to the South, which included a very nice outdoor pool. All the staff were very friendly and helpful. The restaurant had good food, decent prices. Was a good experience and will stay here again. I highly recommend

Kent S, Manager at Best Western Plus Loveland Inn, responded to this review
Thank you so much for taking the time to give us a review. We appreciate your comments and look forward to your return!

"CSU graduation"

5
10/07/2018

My parents had a lovely stay. The staff was wonderful especially, Jo and Shelby. When my Dad became ill and could not tolerate the altitude and had to leave earlier than expected the hotel staff was very concerned helpful and accommodating.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you so much for the wonderful review. Jo and Shelby are amazing. They will appreciate that you noticed.

"Good place to stay"

4
09/07/2018

The staff was very friendly and helpful , the rooms were clean and the hot breakfast was good. I would stay here again. They had a gym and a pool. The lobby was welcoming with chairs and brochures about the attractions in the area. It is about 30-35 minutes to Rocky Mountain National park.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you for taking the time to submit an awesome review. We hope to see you again soon.

"Loveland CO"

4
17/06/2018

The hotel was clean and nice. The people in Loveland Co are very friendly. I would go back again. Best Western Plus was good even though they were in front of the freeway. I couldn't hear the cars. It was peaceful and quiet.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings and thank you for this nice review and comments. We are glad you had a peaceful and quiet stay, and do hope to see you again in the future when your travels bring you back to the Northern Colordado area. Thanks again and have a great summer. Kent S., GM 970-667-7810

"Look around"

2
31/05/2018

The hotel is not easy to get into from the highway and the rooms are in need of major work, the air conditioner did not work , the bathroom sink was blocked anfd the shower fixture was falling apart.The door to the room had a gap so you could see into the hallway The door leading into the hotel hallway from outside had no security feature at all.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings "Ian H", and thank you for taking the time by providing this important feedback. I will definitely look into this right away and review with our Housekeeping and Maintenance Managers. Usually we receive positive comments regarding the "working condition" of the important guest room features but I apologize if this was not the case with your night here. Please accept my apologies, and we always like to remind guests if there are ever any problems with something in the room to please notify us and we can fix it or offer a different room type. Thank you for staying with us, we greatly appreciate your business and wish you safe travels. Kent S., GM 970-667-7810

"Fantastic Stay"

5
30/05/2018

Loved the hotel and the service/staff! Everyone was very friendly and greeted us right away. They offered to help us get our luggage to the room if needed and just went above and beyond to make sure our stay was fantastic! My family enjoyed relaxing and enjoyed the lounge/bar area! We will be back for sure!

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you so much for this "fantastic" review, we will make sure to share your comments with our entire staff. We hope to see you again if you make it back to the Loveland area. Thanks again, and safe travels. Kent S., GM 970-667-7810

"Great Hotel"

5
30/05/2018

This hotel is the best Best Western I have ever stayed in and I travel quite a bit. Staff were helpful and professional. Check in was a breeze and they let me check in early as they had a room ready. This is a totally dog friendly hotel...my room had entry to outside and they actually have a fenced in dog area...and I am not talking about a postage size piece of dirt but an actual dog run. I truly wish all hotels had this. The room was very comfortable, clean and had everything I needed. I was checked on by staff after registration to see if there was anything I needed and if the room was ok. They provided 2 bottles of bottled water in the room which I truly appreciated. Hotel is close to the freeway but the noise was not noticeable inside the room. The grounds are beautiful and you could easily enjoy a meal outside. Hot and good coffee was available 24 hours. I did not have breakfast, but was there when they were setting it up and it looked very clean, well organized and had a variety of items.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings "Laura P", thank you for taking the time and providing this "great" review and comments. We are so happy to see you were able to enjoy so many of our amenities and services including the "dog run" area, and found our staff helpful and professional. Thank you again for staying with us, we do greatly appreciate your business. Kent S., GM 970-667-7810

"Great hotel: restaurant not so much. "

4
10/05/2018

The hotel and staff were great. Grounds and landscaping beautiful. Restaurant attached had poor waitress and ended up leaving because she was too busy sitting and visiting a table of guys. Plenty of other restaurants in either direction. The breakfast is a different operation and that was very good.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings "Albert N", and thank you for this valuable feedback. I am sorry to read you did not have a enjoyable experience in our restaurant, and will definitely review this with our staff. On a positive note, we are glad tor hear you found the hotel staff "great" and were able to enjoy our grounds and landscaping. We now have the outdoor pool area open and invite you back for another visit if your travels bring you back to the Northern Colorado area. Thanks again, and safe travels. Kent S., GM 970-667-7810

"Enjoyed our stay very much."

5
04/05/2018

We stayed at this hotel at the end of April 2018 and were travelling with our dog a Standard Poodle. This hotel has a beautiful lawn area for walking dogs. It also has an enclosed area where dogs can be off the leash. The sky was clear the morning we were there and there was a wonderful view of the Rockies. The room was spotless and very comfortable. The free breakfast was the best we have ever seen. Staff were friendly and helpful. I can also recommend Monroe's, the restaurant there.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings, and thank you for staying with us, we greatly appreciate your business. We are so glad to read you enjoyed some of our hotel amenities like our dog run and scenic courtyard. We now have the outdoor pool open so it's better than ever! I will share your comments with our entire staff, as I know they all work so hard to make everything as clean and comfortable as possible. Thanks again. Kent S., GM 970-667-7810

"Excellent value and comfort"

5
30/04/2018

The Best Western Plus Loveland is an excellent hotel offering a variety of amenities for everyones needs. The Kennedy Suite was absolutely superb! The staff was friendly an caring and the full hot breakfast was fresh and tasty in the morning. For those interested they have a nice restaurant and bar. The hotel also features several spaces for meeting and conferences. Excellent choice in the greater Denver area.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you Jason for taking the time with this great review. We appreciate your kind comments and are happy to read of your enjoyable stay and our hotel amenities. Thanks again, we look forward to serving you again in the future. Kent S., GM 970-667-7810

"*THE* BEST motel for people and their pets!!!"

5
04/04/2018

We have moved all the way across the country and back in the last year and a half, with our animals. And Best Western has been a good fit the whole way. But the Best Western Plus in Loveland, Colorado was hands down the VERY best of all! We even had to stay there for several weeks while our new house was prepared for us, so this wasn't an experience based on only a night or two. There is a wonderful dog yard run area, fully fenced, that is as big as a back yard. What a plus for people with dogs, moving or traveling, whose dogs really need to stretch their legs after a long day in the car! The room was HUGE, very nicely appointed, and terrifically comfortable. The staff was without exception friendly and helpful. And the restaurant - wow! We only had food from there once, for a special celebration, but it sure fit the bill. GREAT food! Otherwise, we prepared food in our room with the microwave and a large under-counter refrigerator with a REAL separate freezer section! As just one indication of how great this place is, one afternoon the maintenance crew painted a stair railing The odor blew into our room, which was a problem for the one of us with serious allergies to paint. When we asked the desk for help, the immediately instructed the crew to hang a tarp in such a way that it literally deflected the odor away from our door -- and it worked! THAT is the kind of responsive, friendly service you get at this motel. We recommend it VERY highly! The only problem -- and it's a small one -- is that the motel is so close to the interstate it's a bit hard to get in and out. But let me tell you: it's WORTH the trouble! :-)

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you "Dawn A" for this thorough review and all of your nice comments. We are so glad to see you were able to enjoy many of our hotel amenities including 'the best hotel dog run" in Northern Colorado" and our restaurant "Monroes". We can't thank you enough for giving us the opportunity to serve you and hope to see you again. Kent S., GM 970-667-7810

"Friendly, great staff"

5
28/03/2018

Great hotel with easy highway and restaurant access, very near the factory outlets, with friendly, helpful staff, and amazing fun, bar. The free breakfast was great, and they had coffee and lemon water available all day. Clean, large rooms with many amenities.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings "Pamala C", and thank you for taking the time with this nice review. We are happy to read you had a enjoyable stay. We greatly appreciate your business and hope to see you again. Kent S., GM 970-667-7810

"Excellent service, great location"

5
26/03/2018

Extremely professional staff, front desk check in was THE most professional I've encountered in years. Location is convenient to local shopping, restaurants, and UC Health Medical Center of the Rockies. Hotel is also close to the interstate, but does not have a lot of road noise. Rooms in the back are the best. Hotel is spotlessly clean and well maintained. It's a bit tricky to get in and out of the parking lot, since it adjoins a local gas station and there is no left turn out to Highway 34. Exiting is a right turn only and to head west on 34, a u-turn is required on the other side of I25. There is no elevator but the hotel is only 2 stories and all of the rooms have interior access doors.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings, and thank you for this excellent review and all of your kind comments. I will make sure to share it with our entire staff, as they will be excited to be recognized for their hard work and customer service. As a side note, we actually do have a elevator located in the front building about 30 yards from our front desk area. Thank you again, we greatly appreciate your business and hope to see you again. Kent S., GM 970-667-7810

"The Best of our Three Week Travels!"

5
25/03/2018

This Best Western is tops! From check-in to check-out the staff was friendly and accommodating. Our room was clean and comfortable. The breakfast area is spacious with many choices. We would not hesitate to stay here again. Highly recommend.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings, it was with great pleasure and brought a big smile to all of our faces to read the BWP Loveland Inn was "the best of your three week travels". Thank you so much for staying with us, it was our privledge to be of service and we hope to see you again. Kent S., GM 970-667-7810

"Pet Friendly and wonderful stay!"

5
16/03/2018

I planned my vacation knowing that I would be bringing my 2 large dogs. The Best Western was recommended by a friend who had previously brought her dogs there. I was amazed at the friendliness of all of the staff. I was greeted so nicely when I arrived and it was apparent they knew I was coming. Everything was ready. I had requested a ground level room and a corner room too and it was granted without any problems. The hotel has a nice dog run outside. It was perfect! It was right outside our hotel room and they could be off leash even. It was nice and clean everywhere. I loved that the back area of the hotel had a mountain view and fenced in. It as facing away from the highway so it was very quiet. The hotel was right off of the highway. It made it really easy to travel anywhere. We spent the week hiking. We could jump right on the highway without any troubles. There is a restaurant inside of the hotel. We ordered take out that night. It was wonderful to have daily specials. The cleaning service was wonderful as well. The towels were fresh daily, the beds were made and everything was cleaned. We even received new bottles of water. We ended up leaving a day early to beat the bad weather and the staff was very friendly and understanding. They were flexible. If you are bringing a pet to the Loveland / Fort Collins area consider this hotel. It is perfect!

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings, and thank you for taking the time with this wonderful review. We greatly appreciate your business, and so good to see you were able to enjoy many of our hotel features and amenities including the dog run. I will make sure to pass on your nice comments on our amazing staff, they will be happy to know their efforts do not go unnoticed. Thanks again, and we hope to see you soon. Kent S., GM 970-667-7810

"Awesome"

5
14/03/2018

I had not stayed at this motel in years and it used to be not a good place to stay, but WOW! I will always stay here in the future visits to Loveland, CO. The staff was so very helpful and friendly, and my room was awesome.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings, it makes us so happy to see you have noticed all of our changes over the years. We did get a new owner five years ago, and continue to invest in both the property amenities and employee staffing to provide the best experience we can. Thank you for giving us the opportunity to serve you, and we hope to see you again in the near future. Kent S., GM 970-667-7810

"Incredible staff, property and view!"

5
23/02/2018

All of the staff are extraordinary. The housekeepers are some of the best I've ever seen; the front desk staff are incredibly courteous, empathetic and overall represent the epitome of what hospitality is all about. Monroe's has (literally) the best hotel restaurant food I've ever tasted. Their steak is absolutely incredible, and the burgers are to die for. Big kudos to the Chef and his staff. The owner will interact with you if she and her family are at the restaurant and will go out of their way to make sure your stay is perfect. Thank you to everyone at BW-Plus Loveland. Y'all are the best!

"Good Place to Stay"

5
10/02/2018

Love this place. I've stayed at least 6 times. Always a good stay. We plan on staying here when we travel to Loveland or Denver. The rooms are always very clea. The staff is always friendly and helpful.

"Best Western Loveland Inn, CO"

5
09/02/2018

I enjoyed my stay here so much. I was there on business but this hotel was comforrable, clean, and the breakfast was delicious. I found the service at this hotel to be responsive and excellent. The staff was personable, professional and courteous. Awesome staff!

"First Rate!"

5
31/01/2018

Lovely rooms, great frills and very friendly staff. Colorado is a beautiful state to visit. This location is conveniently located near I-25 withaccess to Denver to the south and Wyoming (my beautiful home state!) to the north.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you so much "judithK" for this wonderful review. We are glad you enjoyed the wonderful views and noticed our staff's customer service. We look forward to seeing you again when your return to the Northern Colorado area. Thanks again!

"Great hotel"

5
03/01/2018

This hotel is close to shopping, was a great value, allowed our two dogs for a reasonable price, and had awesome staff. Only negative experience was drunk people being noisy outside but that's to be expected on New Years so no fault of th hotel.

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings "Rylea", and Happy New Year! Thank you for this "Great" review, and choosing to stay at the Best Western Plus Loveland Inn. We will make sure to share your comments with our entire staff, and can't thank you enough for staying with us. Safe Travels, and thanks again. Kent S., GM

"great experience"

5
02/01/2018

Very well run property... was very cold conditions and the hotel made the best of it...Excellent staff on the front desk- helpful and courteous... will plan to stay again at this hotel..that is all I have to say about our stay at this hotel

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you so much for staying with us, it always makes our day to read of a very positive experience like you commented on. We greatly appreciate your business, and hope to see you again when your travels bring you back to the Northern Colorado area. Kent S., GM

"Another great Colorado visit!"

5
29/12/2017

I came up to Loveland for Christmas to see friends and family, and of course stayed at the Best Western. As always, their breakfast was delicious and had SO many options (which is always good when you have picky eaters traveling with you). My room was phenomenal. The staff at this hotel really makes you feel welcome and like you are coming “home.” This will always be my choice when I come to visit Northern Colorado! Thanks again for another great stay!

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you for taking the time to complete this review, and of course thank you for your business. Were glad to read you had "another great visit" and can't thank you enough for giving us the opportunity to serve you. Happy 2018, and safe travels. Kent S., GM

"Not so clean room, crappy staff"

3
27/12/2017

We have stayed in this hotel 4-5 times and received usually reasonable service. Last visit the room had a dirty odor but otherwise appeared clean. They advertise a breakfast buffet, but no food was available 45 minutes before the published end time and the staff acted like - 'so what, get over it'. No hot water for tea (sorry we're closed' again. On top of that a very loud crew was moving mattresses though the lobby into a conference room off the common area. Making it cold and drafty considering outside temp was 6F and the front door was propped open. Not sure we will stay here again. Told the staff I had a voice when I encounter poor service and she just shrugged. Well enjoy my review!

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Greetings, and thank you for your valuable feedback and past patronage. On behalf of our entire staff, I apologize we did not leave a very good impression and apologize for the inconveniences and frustrations you encountered. We always use our guests feedback to continue to strive to improve in all areas of our operation, and along with your other reviews and surveys you completed we are reviewing with our staff how to provide the best service and product to all our guests. Although we usually receive great praise on our breakfast buffet, again our apologies that during the time you were there it was lacking. We also apologize for the delivery commotion as we had received new mattresses for our rooms and were at the mercy of the trucking company delivering them. Thank you again, and we do hope you can give us a second chance in the near future. Kent S., GM

"Sleep well"

5
21/12/2017

Guest service was,very friendly and helpful! Room was,nice and very quiet even though it was next to the high way! The beds were clean and comfortable! Breakfast was ok sausage was,way to salty but otherwise it was ok!

Kent S, General Manager at Best Western Plus Loveland Inn, responded to this review
Thank you "Curt K" for this nice review and giving us the opportunity to serve you. We greatly appreciate your business and hope to see you again when your travels bring you back to this area. Thanks again, and Happy 2018! Kent S., GM

"A cold city with a warm hotel"

5
07/12/2017

The hotel was a bit of a challenge to get to if you are coming off the freeway, but if you can make it there its a good place to stay and friendly hotel staff there at the front desk. The girls at the front desk were very friendly and warm.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you for taking the time with this review, we greatly appreciate your business and are happy you were comfortable with our staff and stay here. Next time you are "passing through" we hope you stay with us again. Kent S., GM 970-667-7810

"Great room, super clean, friendly staff"

5
05/12/2017

This was just great. I have to admit that Best Western isn't top of my list when choosing a hotel, but we were there for a wedding. The room was clean, the bed was super comfy, and the AC even worked (it responded to the settings I gave it--what a shock!) and was quiet. The facility has been nicely jazzed up and looks great.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you Jon L. for this great review and giving us the opportunity to serve you. We are so happy to see you had a great experience while here for a wedding. If your travels ever bring you back to the Loveland area, we hope to see you again. Kent S., GM 970-667-7810

"Great hotel great staff"

5
25/11/2017

Had family problems on night before thanksgiving and needed hotel and this place came through. The guy working at night was great and very helpful. Breakfast was good. Housekeeping was good. Recommended

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for this great review and your business. We will make sure to share your comments with our entire staff, and hope to see you soon. Kent S., GM 970-667-7810

"Strong Smell in Rooms"

3
23/11/2017

When I made the reservation, I requested that the room be free of strong perfume or chemical smells. It seemed that the front desk made an effort for this, but when I entered the room, it was a very strong odor of febreze or some other noxious cover up perfume. I was offered another room, but it had an even stronger odor so I slept with the window open all night. Both the rooms were on the first floor. If time had allowed I would have gone elsewhere, but it was dark and I was exhausted. This hotel needs to do a deep cleaning of all their rooms so they won't need a cover up odor that many are sensitive to. The staff were friendly and helpful, but they obviously had no control over what housekeeping does.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Hello "lia d"; Thank you for this important feedback regarding your recent stay with us. I apologize you did not have a better experience, and can assure you I will be reviewing the room you stayed in and housekeeping care with our Housekeeping Manager. We always strive to improve our guest product and services, and do thank you for giving us the opportunity to serve you. Kent S, GM 970-667-7810

"Outstanding customer service"

5
20/11/2017

We had just driven our 26' uHaul from Oregon in horrendous conditions and check in and have an absolutely perfect experience doing so. William checked us in and when we mentioned if he knew of any car rental places in town, since they were all sold out and we didn't want to drive our uHaul around town. William gave us our room keys and found a car rental place with availability. The only problem was it was in Ft. Collins and it was getting close to closing time. William asked his supervisor if he could take us to AVIS in Ft. Collins and she approved. This was by far the best hospitality service we have ever received in our long years. The hotel was great, the breakfast was perfect, and the restaurant was also amazing. Thank you to William, Rebecca and Jess at the restaurant. We will definitely return!

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for this outstanding review. We will make sure to recognize Will and all of our employees you mentioned in helping with your car rental scenario and overall hotel experience. We can't thank you enough for your business, and hope the rest of your trip was a success. Kent S., GM 970-667-7810

"Very Friendly & Pet Friendly"

4
20/11/2017

The rooms are clean and fresh. The staff is friendly and helpful, the beds are comfortable. The breakfast was standard BW, but the attendant handled the fruit too roughly. The location was difficult to find, but convenient to restaurants,

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for taking the time to review us. We appreciate the feedback as we are always looking for ways to improve. Thank you for staying with us, we greatly appreciate your business and hope to see you soon. Kent S., GM 970-667-7810

"Great Hotel, Odd Location"

4
17/11/2017

Check in was quick and easy. Shelby was very friendly and helpful. Our room, 214 ($153), was spacious with updated furnishings. We had a microwave and fridge with freezer. The A/C was a little noisy during the night. The room was at the back of the building and faced a nicely landscaped courtyard (tables and grills) and a cornfield. The room was clean and comfortable with plenty of electrical outlets. There was plenty of free parking and the room had an interior entry. There was also free wifi, but it was a little slow. The only bad thing is the location. The hotel is easy to get to and into from the interstate and Highway 34. Leaving out of the property proves to be an aggravation. If you want to go across the street or make a left, you first have to go right down Highway 34 some distance then make a U-turn to get to your destination. Whoever designed Loveland's streets, needs to be fired.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "Lynn W" for your nice review and comments. We were glad to see you noticed the many fine features we offer here, and can't thank you enough for your business. We understand it can be frustrating the way the infrastructure is setup here as you can't turn West when departing, but we understand at some point it will be re-designed. Thank you again, and we look forward to seeing you in the future. Kent S., GM 970-667-7810

"Excellent wedding weekend"

5
21/10/2017

I stayed at the BW Loveland for a friend's wedding, and I was very happy with the comfort of the room. It's been a long time since I've stayed at a BW, so I was pleasantly surprised with free WiFi and amenities in the room. The restaurant was a bit overwhelmed with our wedding party, even with advanced notice, but the food was good. The price for the room was a little on the high side, but overall I was very pleased with my stay.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for taking the time with this "excellent" review and staying with us here at the BWP Loveland Inn. We are so glad to hear you were comfortable with our property, and hope you can make it back here in the future on any other occasion if in the Loveland area. Thanks again, and safe travels. Kent S., GM 970-667-7810

"Very friendly staff and great for a best Western!"

5
21/10/2017

The staff treated us like royalty and we were upgraded to the Kennedy suite. The suite was by far the biggest and best I've ever experienced. They made it a point to make sure we were satisfied with every aspect to our stay.Best Best Western we ever stayed at :)

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you for this very nice review and choosing the BWP Loveland Inn. All of our employees are dedicated to making our guests stay as comfortable as possible, and it is nice to be recognized for this. Thank you again, and we look forward to your next visit here when visiting the Loveland area. Kent S., GM 970-667-7810

"Nicely renovated Best Western Plus"

4
17/10/2017

Nicely renovated, comfortable rooms, as free breakfasts go, this one is at the higher end with a comfortable and spacious dining area. Digital temperature for heating and cooling in room, big TV, microwave and refrigerator. Able to accommodate pet free request.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for taking the time with this nice review. We are glad tor read you noticed all of our renovations and improvements. Thanks again, we look forward to serving you in the future. Kent S., GM 970-667-7810

"BEST PLACE TO STAY IN TOWN"

5
15/10/2017

The rooms were clean, The restaurant "Monroe's" is a better than decent place to eat at and it cannot get any more convenient. The free breakfast in the morning you really cannot beat. The staff is polite, courtesy, and approachable.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "chriswx9910DZ" for your great review. I am glad to hear that you enjoyed our breakfast and had an enjoyable visit in our restaurant, Monroe's, as well. Thank you for choosing to stay with us. We look forward to seeing you again.

"Horrible staff and loud plumming"

1
15/10/2017

Staff were slow and rude to our face and the wait staff and manager at the bar/lounge were talking poorly about our friends behind the bar. The room had a funny smell and the pluming was very loud making it difficult to sleep

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Hello "947whitneym", Thank you for your review on your recent stay at our hotel. I apologize that you had encountered some frustrations with your Hotel Room and during your visit to our Restaurant and Lounge. We take all comments seriously and I will be sure to follow up with our Maintenance Team to look into your complaints about your room. As we generally receive great feedback in our Customer Service and Products that we offer, I will be sure to discuss your comments with our Restaurant Manager and our Front Desk Manager to ensure that we are providing our best service to all of our guests. It is our goal that all of our guests leave extremely satisfied and feel like they had a comfortable stay, and I apologize that you did not experience this. I hope you can give us another chance in the future. Thanks again. Kent Stine, GM

"Tinny bathroom"

2
12/10/2017

If this is the type of room a Diamond Rewards member is put in or upgraded to then I need to reconsider the brand hotel I'm using. This was a one person bath room. You had to Stan's sideways to shut the door. The door swung right in front of the stool when opened and stoped at the side of the tub. To shut the door you had to almost stand on the stool lid. Then with the door shut no one could open it with out hitting person inside standing or sitting. Sitting on the stool you could put your feet in the tub or you could put your arm on the sink counter top. A large person would find ‘‘tis room unusable. The usable floor apace of this bathroom was less than the clothes closet. Clean room nice bed, tv, computer, frig and microwaved, nisse ac/heater,but a small space for all that was in it. ROOM 202. I checked out at around 5 am and canceled the rest of my reservations. This hotel has an AAA+ restraunt and bar. I should have slepted in the restraunt. Loveland, CO. Has all the Hwy excites to this Hotell blocked and it's a nightmare to get to at this date.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Hello "bonniesW1528FK", Thank you for taking your time in providing us with feedback concerning your stay. Your feedback helps us continue our efforts in improving our services and products to provide a welcoming and enjoyable stay for all of our guests. I know that our Front Office Manager has reached out to you by e-mail and I hope you that have received that message. We do hope that you can provide us a second chance when you come back through Loveland. Thank you again for your loyalty to our brand and for your feedback.

"Nice place to stay"

4
11/10/2017

We stayed one night. It is close to a shopping center. We will be staying again. We used the pool and hot tub. The slide for the pool closed down at 9pm. We had a nice stay. Staff was helpful. Location is easy to get to.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you for this review, perhaps it was for another hotel though as we do not have a hot tub and "pool slide"? Kent S., GM 970-667-7810

"Great small hotel, wonderful breakfast"

4
08/10/2017

Would stay here again. Staff is great. Breakfast was very good; coffee provided 24/7. Refrigerator, microwave, everything you need in the room. All in good working condition. Bathroom recently updated. Nice!

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for this nice review and giving us the opportunity to serve you. We hope your will remember us upon your next visit to the Loveland area. Thanks again, Kent S., GM 970-667-7810

"Great staff- adequate accomodations- less than expected"

2
06/10/2017

We recently stayed here while in town for a family wedding. The staff is very polite and customer focused. That almost makes up for the accommodations being small and a little dated. We had two rooms and both were clean, but the bathroom is small and the beds were uncomfortable. To be fair others staying for the wedding advised their beds were good, so maybe they are in process of updating. On the day of the weeding we left at 8:00am to run errands and prepare and returned to an unmade room at 2:00. When I was in the shower house keeping came by and I asked them to come back. I spoke to the front desk at 2:30 as we prepared to leave for the wedding and all of housekeeping had left for the day. The desk manger provided new towels and emptied the trash, but making our own beds etc took away from the hotel experience. Our second nonsmoking room smelled of smoke and the front desk assured us they would use an "Ozonator" while we were at the wedding and when we returned there would be no smell. Unfortunately that did not happen and when we returned at 11:30pm it still smelled badly and nobody wanted to call the front desk. When we told the manager in the morning they again we very nice and apologized. Since the wedding couple was right and not wanting to have anything associated negatively with there wedding my wife and I signed our bill and left. While I appreciate the apologies and kind words, but staying an what was obviously at one time a smoking room and missing out on maid service left a less than positive experience. returned there survey and more nice apologies for the inconvenience. Maybe discounting service or offering something more than a nice smile would have resulted in a more positive review. However my daughter is allergic to smoke and spent the entire next day with red eyes and a runny nose. Being hospitable was great, but not following through on promises in this case was not ok.

Kent S, Owner at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "Kenneth G" for taking the time with this thorough review for our future guests and also providing us with important feedback to continue to improve our guest services and products. I do believe we have responded back on your other reviews and surveys as well, and just wanted to thank you again for your business and the opportunity to serve you. We do hope you can give us another chance if your travels bring you back to the Loveland area as we strive to improve all facets of our operation. Thanks again, Kent S., GM 970-667-7810

"Majestic View"

5
30/09/2017

We spent 3 nights at the Best Western Plus in Loveland, Colorado and thoroughly enjoyed our stay. The setting is beautiful, the facility very nice and everyone was very accommodating. Monroe's Lounge served an excellent meal and the complimentary breakfast had a large selection.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for this wonderful review. I certainly agree we have some "majestic views" and enjoy them each day. Monroe's Restaurant & Lounge is a hidden gem and we are glad you had the chance to try it out. It was our pleasure to "serve" you and if I can ever be of any future assistance please let me know. Kent S., GM 970-667-7810

"Best Western Suite"

5
27/09/2017

What a surprise when I discovered our suite was a mini house. I would recommend this room if you choose to cook during your trip. The suite has a king bedroom. There is a bath with shower and separate tub as well as a second bath with sink and toilet. There is a full kitchen with fridge, stove and microwave. Two 50 inch tvs, one in bedroom other in living room. The living room has a bar with 2 stools, a dinette table and 4 chairs, a sleeper sofa, a lounge recliner, a desk and business chair. There is sky lighting in the living room and kitchen. The hotel is 45 minutes from RMNP. There are lots of places to shop. There is a golden corral, chilis and other resturants close by. In Greely there is an Olive Garden (20 min) away. The price is very reasonable for the room you have. It can be noisy as it is above the office. Breakfast is average. Sausage, eggs, potatoes, waffles, oatmeal,etc. I would definitely stay here again. Oh if visiting RMNP is can be in the 30's in late September and it can snow on you and trailridge road can close.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings "Frankie B", and thank you for this outstanding and thorough review. We are so glad you enjoyed our Suite, we do get lots of compliments on it. We do look forward to seeing you again, and thank you for your business. Kent S., GM 970-667-7810

"All you need is here"

5
27/09/2017

pleasant room, comfy beds, cleanliness, pool (outdoor), friendly staff, nice breakfast buffet - it's all here. Plus restaurant, etc. that we did not make use of due to wedding activities at a nearby venue.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you for taking the time with this review..it was our pleasure to serve you and we are so glad you found everything you needed during your stay with us. Thanks again, we greatly appreciate your business. Kent S., GM 970-667-7810

"Nice Stay in Loveland"

5
25/09/2017

Very nice place to stay in Loveland CO. Great room and very helpful and friendly staff. I enjoyed my stay here. Only complaint is the location of the BW and only being able to turn right out of their parking lot otherwise I wholeheartedly recommend this BW.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "Shawn W" for this outstanding review and nice comments. It is our goal that all our guests have an enjoyable stay, so we are very pleased to read this review. Thank you for staying with us, and we hope to see you soon. Kent S., GM 970-667-7810

"Great customer service"

4
25/09/2017

Check in was very easy, explain what they offered and times things were offered. Room was very spacious and clean. The weather was rainy so we didn't use the outside facilities but it looked very nice.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for these nice comments and for giving us the opportunity to serve you. We look forward to seeing you again, hopefully it won't be as rainy! Thanks again, and safe travels. Kent S., GM 970-667-7810

"Out of Town Wedding Guests"

3
24/09/2017

We stayed here because it was the hotel chosen for out-of-town wedding guests. We booked our room 2 months in advance. We took a room in a quieter area away from the younger out-of-town guests. The hotel is conveniently located off I-25 and Hwy 34 and is close by an outlet mall and several eateries, as well as the downtown area. Some rooms have a lovely view of the Rockies. The inner courtyard and pool are quite nice. Parking is easy and plentiful; there is oversize parking on the west side of the hotel. Road noise is as expected so close to the interstate. The staff is pleasant, professional and accommodating. Rooms are nothing special but adequate. Complimentary breakfast is nice and the breakfast room is airy and inviting. Our room had cinder-block walls so it was quiet. The room itself was average size, with a small but adequate bathroom. No wait for hot water. Unfortunately, the room smelled musty and felt humid from the time we walked in to the time we left. The A/C did a poor job no matter how we set it. Luckily we could open the one window to alleviate some of that when we were in the room but it was too cold in the evenings to leave it open at night. Both mattresses had seen better days -- they were soft, mushy and hollowed out. The pillows were all soft and some were lumpier than others. The carpet looked dirty and old. I took care not to walk barefoot on it. It may have been the reason for the musty smell. The hallways and stairwells had newer, brighter, cleaner carpet and there was no musty smell in those areas. We had an issue with no water pressure one afternoon, while getting ready for the wedding, and had a 12-15 minute delay while the staff fixed an emergency plumbing problem. We did make the wedding with minutes to spare, but it would have been nice to know what was happening. Kudos to the staff for getting it repaired as quickly as they could. We don't normally stay at Best Western, and it is unfortunate that our stay was not as pleasant as we'd hoped. We won't go out of our way to stay at this hotel brand in the future.

Kent S, Guest Relations Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Hi "Lisa B", and thank you for taking the time to submit such a thorough review. Your review not only helps future guests, but also helps us to continue to improve on our guest services and products. Thank you for your nice comments on our staff, breakfast, and courtyard areas. I do apologize for any housekeeping and maintenance deficiencies, and I will definitely review your comments with my supervisors and make sure any necessary repairs and corrections are made for our future guests. I know that all Best Western's strive to continue to offer the best in products and services, and we I know if you were to give us another opportunity to serve you it would not be a disappointment. Thank you again for staying with us, we do greatly appreciate your business and if I can ever be of any assistance please let me know. Kent S., GM 970-66707810

"Great Experience"

5
19/09/2017

We had our wedding ceremony at this Best Western and the coordinator, Kerri Lyn, was fantastic in planning and helping to make this a really special day! Thanks to all at this BW as everyone was extremely nice!

"Cleaning supplies"

2
18/09/2017

We recently stayed here so we could attend a Grandparent breakfast with one of our grand children. First, the hotel is in an unusual place. You cannot turn left to get out of the parking lot. You have to go right to a stop light and then after turning around you can go left. Not the best way to exit a hotel on a busy road. Second, I don't know what kind of cleaning supplies this place uses but the smell will knock you down as you enter a room. We asked for another room which they graciously offered but it smelled just as bad. For a hotel to charge over $200 a night when you get no discounts this is uncalled for, in my opinion. The smell would be more like a $80 a night place. It was very irritating to have to put up with that smell. We even opened a window and it didn't seem to help much. That is how strong it is. Third, we didn't eat breakfast there but it looked like your typical hotel breakfast. It had a nice looking seating area. Fourth, I'll have to say it was clean. It should be! Fifth, It looked like some improvements were made at some time. Nice bathroom mirror and paintings. But...the replacement of the light in the bathroom isn't the same size as the light there now. The holes in the wall from the old light are still in the wall. Hey Best Western, if you are going to do something new do it right. I have to say I would not stay here again. That cleaning smell was just way too much. I did give it 2 stars though. The staff seemed very nice and the lobby area was clean looking. Too bad they have to appear as a very cheap place once you enter your room.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Hi "Moose H", I would first like to thank you for taking the time to provide this feedback, as we are always striving to improve on our guest services and products. I do apologize that you did not have a satisfactory stay and disappointed as it goes without saying we care about all our guests. If you could reach out to me with my through my contact information below it would help us to correct any deficiencies as we also want all of our future guests to have a very pleasant stay. I did also want to thank you for your nice comments including our cleanliness and staff friendliness. Thank you again, we greatly appreciate your business and if I can ever be of any assistance please let me know. Kent S., GM 970-667-7810 [email protected]

"Road trip"

5
12/09/2017

Traveling west , was a relaxing stop after many hours on the road. The check in was each and the desk personal were friendly and answered any questions. The breakfast was very nice and hot. I would stay there again.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for taking the time with this review. We were so glad to read you had a comfortable and enjobale stay with us, and can't thank you enough. We hope to be able to serve you again in the future. Safe travels, Kent S., GM 970-667-7810

"Clean and Convenient "

4
09/09/2017

Nice hotel close to the interstate, east to find and easy to get to. Very close to restaurants and shopping at Centerra. Check in was fast and it was easy to find parking close to the door and our room which was super convenient for a family of four and luggage. The room was a nice size and clean which is important to use and we didn't feel like we were on top of each other. The kids used the heated pool and had a fun time, after we enjoyed the fire pit and rocking chairs. The hotel is a bit older and shows some signs of wear but it's clean, quiet and convenient.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings "Mandie P", and thank you so much for staying with us and providing us with these comments. We greatly appreciate your business, and hope on your next trip to the Northern COloado region you stay with us again. Take Care, Kent S., GM 970-667-7810

"Fantastic stay"

5
08/09/2017

Very friendly staff. Clean, spacious room with all the amenities. Very comfy bed. Nice restaurant attached. Little touches, like citrus water and cookies in the afternoon; ability to text food and drink orders from the pool. Plenty of parking. They don't nickel-and-dime: everything you need is included. Attached restaurant and vending machines very reasonably priced. Downsides: there is some noise from the highway. While there was a fair variety of breakfast food and most was pretty good, some could have used improvement and it was served with paper plates and cheap plastic forks.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you Chad S. for this review, as your comments enable us to continue to improve on our guest services and products. We were so glad to read that you found our property to be clean, lots of amenities, and a very friendly staff. Thanks again for staying with us, and we hope to be able to serve you again in the near future. Kent S., GM 970-667-7810

"Loveland is Great"

5
08/09/2017

Staff was knowledgeable and helpful! Friendly and remembered us from each time we came past them at the front desk. Having a restaurant and bar right outside the front door was certainly a plus after a long day of driving! Getting into and out of the parking lot proved to be a little cumbersome, as you have to exit East and go about 1/2 mile to do a U turn to go west, but other than that, a great visit.

"overall facility and service"

5
08/09/2017

I thoroughly enjoyed my stay at Best Western Crossroads and I will stay there again when I go to Denver. Thank you for a great stay! Very nice facility, great people and excellent food. The lounge and breakfast areas were fun and useful.

"Great Hotel and Staff"

5
07/09/2017

Awesome employees working behind desk and in restaurant and lounge (and shuttle drivers). We were on a motorcycle trip and came in late at 8:00pm. they managed to find us a room, and were able to help select an ideal parking spot for the bikes in order to prevent theft and vandalism. Just all around great people.

"Home Away from Home"

5
04/09/2017

This Best Western Plus has the amenities needed for folks on the road for business or leisure. It is located off of the major highway in and area with lots of restaurants, movies theatres, department and speciality stores, close to recreation. Rooms are large and come with internet, refrigerator, iron, etc. Nice continental breakfast is served every morning. All employees are very knowledgeable, helpful, friendly, courteous and they go out of their way to assist you in any way. Shuttlebus to Denver airport available from hotel (fee).

"Amazing Granite countertops"

5
28/08/2017

I was thrilled when the staff called me after ten minutes of check-in and asked if the room was to my liking and asked if we needed anything. "Would you like us to bring up a bag of toiletries and supplies that you may have forgotten to pack?" WOW!! Amazing service. The room was gorgeous(better than a Vegas room). The breakfast was to die for. No cut corners here. Crew was helpful and they enjoyed their position. The pool was clean and inviting. The patio in the back courtyard was perfect for your morning yoga and coffee. The scenery was Instagram worthy. (wink wink)

"Making Best Westerns Great Again!"

5
20/08/2017

One of the few times I didn't call ahead for a reservation...one of those days you might say. However as a walk in customer, the same great experience was had! Very personable desk ladies, as well an cheerful and 'accommodating' ...very happy customer. Rooms/amenities were as expected-top shelf! Would gladly recommend and if my travels take me this way again, this will be my top pick! Thanks!! Making Stays Great Again!

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "Red B" for giving us a chance to serve you, we greatly appreciate your business and I will share your comments with our entire staff. We hope to see you again if your travels bring you back this way, and again our thanks. Kent S, GM 970-667-7810

"Great lodging for the sculpture show"

4
14/08/2017

We stayed here during the "Sculpture In the Park" show at Benson Sculpture Garden. While the hotel is out at the edge of Loveland it is quite convenient to one of the show's shuttle bus stops: only about 1/2 mile away. The stop is on the other side of the highway from the hotel, so you'll still probably want to drive there, but there's plenty of parking at the shuttle stop. We found the hotel to be clean and well appointed. The staff were very pleasant and helpful. Even though the hotel is right next to the Interstate our room was quiet. The in-room WiFi worked well and didn't require constant re-logins the way some systems do. On Saturday evening we stopped into the hotel lounge after dinner for a nightcap and discovered they were running a Karaoke night. Quite an entertaining show!

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you for such an extensive review, we are glad to see your visit for the sculpture show was a success. It goes without saying we greatly appreciate your business, and hope to see you again and at least at next year's sculpture show. Thanks again, and if I can ever be of any assistance please just let me know. Kent S., GM 970-667-7810

"Thank you."

5
09/08/2017

The front desk clerks were extremely helpful. Rachel and I forgot her Name, I give a 5 Star rating! Found them to be personal and professional. Thanks to you Ladies.The grounds are well kept, the dog run was a bonus. When you say Pet Friendly, you mean it.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "Douglas K" for this outstanding review, I will make sure to share it with Rachel and all of our front desk staff. We are so glad you stayed with us, and were able to enjoy our beautiful courtyard area. Thanks again, and we hope to see you soon. Kent S., GM 970-667-7810

"Always a nice place to stay"

4
08/08/2017

I have stayed at this hotel many times and have always been pleased with the accommodations, nice pool and place for your pets if you have any. great yard next to pool for receptions. and if you need something to eat they have a great restaurant and Bar with very friendly staff.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for taking the time with this nice review. We greatly appreciate your business and look forward to serving you in the future. If I can ever be of any assistance, please let me know. Kent S, GM 970-667-7810

"Good location, room quiet"

5
07/08/2017

We were supposed to camp in Rocky Mountain National Park for the night but arrived late and decided to wait until the morning. Stayed one night here. Conveniently located, quiet, breakfast. No complaints from us!

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "Erica C" for your nice review and choosing the Best Western Plus. We do get many travelers visiting Rocky Mountain National Park, and are glad we were convenient and you had a nice stay. Thanks again, and safe travels!. Kent S, GM 970-667-7810

"Extra charges and no manager available"

2
31/07/2017

Hotel is nice to look at, room was clean, and I couldn't hear my neighbors. But I was there with a wedding and they wouldn't extend me the group rate because I didn't book in time. I guess there was rain before and a leek in the roof and ceiling tiles came down and hit a guest over the head... they hadn't done anything to section off the area that had been dripping. They charged my card to hold the room, then charged me again, and then again when I checked out. Making it really hard to travel back home without funds. No manager available to help and staff just says there is nothing they can do.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for your comments and business. I did email you yesterday concerning your comments from a previous review, and please let me know if I can be of any further assistance. I am sorry for any confusion. Regarding our room rates, we do offer group room rates that could be lower than the normal advertised rate, but they expired if not reserved in time as we do not request any advance payment or credit card guarantee. I did notice our front desk staff did discount your room at check-in but your reservation was only made one day prior to your arrival so it was at a higher rate. Please let me know if you still have any issues with the debit card authorization not dropping off, again my apologies for the inconveniences and frustrations. Thank you, Kent S, GM 970-667-7810

"Great place to stay when visiting Loveland"

5
30/07/2017

We visited Loveland, CO so that my daughter could visit a good friend. We decided to stay the night before heading to Snowmass Village, CO. The hotel was a great place to stay. The beds were comfortable and breakfast the next morning was very good with a great selection of breakfast foods. The restaurant/bar just off the lobby was a disappointment. The service was very slow but the food was good after we finally got it.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Hi "Melinda B", and thank you for taking the time to comment on your stay with us. Your comments do enable us to continue to improve on our guest services and products. I will definitely review them with our restaurant manager. I was very happy to see you had a enjoyable stay including our room comfort and complimentary hot breakfast buffet, and we appreciate the high ranking. Thank you again, we hope to serve you in the future if your travels bring you back to the Loveland area. Kent S, GM 970-667-7810

"Best Western Crossroads Inn, Loveland CO"

4
21/07/2017

Our stay at the Best Western Crossroads Inn in Loveland CO was very enjoyable. We were going to visit with former neighbors who now lived in Loveland in the morning and this motel was very close to their home. No problems arose and we will use this motel again when we are in the area.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greeting "Linda K", and thank you for the nice comments as we are so glad to see you had a enjoyable stay. We greatly appreciate your business and look forward to seeing you again. Kent S, GM 970-667-7810

"Great Stay"

4
18/07/2017

Very happy with hotel stay and it's staff. Very welcoming and accommodating. Room was clean, great breakfast items in the morning, nice pool. Even though this hotel is located right next to the interstate, I didn't hear the noise of traffic once during our stay.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you so much for the wonderful review. We are glad you had a enjoyable stay and found our rooms clean and comfortable, quiet, and appreciated the hot breakfast buffet and outdoor pool. Thanks again, and we hope to be able to serve you in the future. Safe travels! Kent S, GM 970-667-7810

"Fantastic place for a great rest!"

4
17/07/2017

After a long trip for us, we stayed here and had a fantastic rest. The staff was very friendly and professional when we arrived and departed. The room was comfortable and clean; and the bed and pillows very comfortable. Breakfast was warm, satisfying and delicious. The courtesy call after we arrived, was a great plus.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Hi "Miriam L", and thank you so much for taking the time and providing this review. We greatly appreciate your business and were glad to read you had a "fantastic" rest and were so comfortable in our rooms. I will make sure to share your comments with our entire staff, thanks again and we hope to see you soon. Kent S., GM 970-667-7810

"very nice hotel"

5
07/07/2017

stayed here on the last night of a week long trip to mount rushmore and yellowstone before flying out of denver....this is a very nice place with a great pool and courtyard yard...eventhough we didn't have our dog it appeared to be the most dog friendly hotel i've seen (it has a dog exercise area outside)...the continental breakfast was great

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "matthewhw" for the kind review. We greatly appreciate your business, and were so happy to read you had a enjoyable stay including the pool and courtyard area. We hope you have safe travels, and hope to see you again if back in the Loveland region. Thanks again, Kent S., GM 970-667-7810

"Get to Breakfast EARLY"

3
06/07/2017

The hotel was average and the price through Hotels.com was better than the property could give me when I went to make reservations. The lobby interior was nice, but the room lighting is very harsh- it would help to have the softer light bulbs in the room, as they are nicely decorated. Truly our only complaint was the complimentary breakfast - they stated they served until 9 a.m. - we got there at 8:35...sausage - gone ...eggs - gone ...rock hard biscuits and a little congealed gravy in the pan. The staff seemed to be waiting for exactly 9 a.m. to throw up the "closed" rope and remove the trash cans. The lounge "Monroe's" was very nice... they offered a limited menu that evening because they only had one cook on duty - but the bartender was very nice and the atmosphere was great.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for choosing the BWP Loveland Inn and taking the time to submit this review. Your comments do enable us to continue to improve on our guest services and products. In particular, I will be reviewing your comments on our breakfast services and presentation with my staff and apolgozie for any inconveniences or frustrations. Thank you again, and we hope to be able to serve you again in the near future. Kent S., GM 970-667-7810

"very nice"

5
06/07/2017

clean, comfortable, staff had decorated very nicely for Independence Day, food was good, good service in the restaurant, room comfortable, and super convenient location right off I-25. No complaints. It wasn't cheap, but nothing is in this area, and I felt it was a good value for the community.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings "Eric W", and thank you for choosing the BWP Loveland Inn. We greatly appreciate your business and were glad to read the many positive comments you had. This is the busiest time of the year for Northern Colorado so all hotel rates reflect this demand, but we are very happy to read you were happy with the value returned. Thanks again, and hope to see you the next time. Kent S, GM 970-667-7810

"FANTASTIC!!!!!!!"

5
03/07/2017

Everything a tired guest would want to and will experience. Friendly, knowledgeable, helpful, kind staff. Rooms unbelievable. Grounds unbelievable. Lots of room to enjoy. Covered gazebos for grilling, clean dog walks, walk dogs on leash in lush green common areas, pool, pool toys, fire pit by pool, lounge, great breakfast. DON'T MISS THIS ONE!

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you so much "Claudia G" for this "FANTASTIC" review. I will make sure to share your comments with our entire staff, and we are happy you were able to enjoy our many amenitites including our hot breakfast buffet. Thanks again, and safe travels. Kent S, GM 970-667-7810

"MattL"

5
28/06/2017

Great facility, friendly staff. I spend about 100 nights a year in a hotel for business. Best Western Plus are the best facilities that I have encountered for cleanliness, price, and accommodations. I would highly recommend for family or business stays.

Kent S, Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Hi "Mattl1979", we cannot thank you enough for your loyalty to the Best Western brand and for staying in our hotel recently. We do greatly appreciate your business and such a fantastic review. If I can be of any future assistance, please feel free to contact me. Thanks again! Kent S., GM 970-667-7810

"Great room, lovely breakfast!"

5
25/06/2017

We arrived really late at this hotel and we were still greeted warmly. The clerk was just getting off shift but spent time with us to explain all the details of our stay. Our room was great and the view of the pool was really calming. Good beds, nice linens and a very quite spot. The breakfast was totally unexpected and the selections which included steel cut oatmeal with fresh fruit were the perfect start to another day on the road.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for the opportunity to serve you. We are so glad to read that everything was great in your room and even the view. We do have an extensive hot breakfast buffet complimentary to all our hotel guests, and we thank you for your nice comments about it. Hope your traveling is going well, and we look forward to seeing you again if you make it back this way. Kent S., GM 970-667-7810

"great stay"

5
21/06/2017

Great stay, we were there 2 nights and went on to another BW, but were disappointed we were unable to access the rewards money to help with our next BW stay. The clerk at the Ptarmigan was somewhat rude when I asked about it and I also asked about an AARP or AAA discount, and she informed me that we'd been given the manager's special rate and that was the best she could do.

Kent S, Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "Dan B" for the great rating and taking time to comment on your stay. I'm sorry you encountered some confusion with the BW rewards program, if I can be of any assistance please let me know. Thanks again, and safe travels. Kent S, GM 970-667-7810

"Very enjoyable experience"

5
14/06/2017

When we arrived we learned that we had been upgraded to a suite. From our arrival until we departed everything about our stay was outstanding. Would stay here again. Very helpful staff. Entrance to hotel is a little tricky. Sign was more at eye level --was looking for a taller sign marking the hotel and/or entrance.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "Sharon W" for taking the time and submitting such a wonderful review. We are so glad you had such an enjoyable experience, and greatly appreciate the opportunity to serve you. Thanks for staying with us, and we look forward to seeing you again. Kent S, GM 970-667-7810

"Family trip"

5
28/05/2017

Love this hotel the staff is very friendly and courteous and will stay here every time I travel to Greeley. My kids love to go swimming and get mad when we take them out of the pool. The lounge has great food and drink and excellent service

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings and thank you for your recent stay at the Best Western Plus Loveland Inn. We appreciate your excellent review and glad to read you were able to enjoy our restaurant and pool. Thank you again, we look forward to seeing you again. Kent S., GM 970-667-7810

"Practical & Super Nice Staff"

4
23/05/2017

It is a nicely locate if you attend seminars/conferences near by. We were there for a business trip and we find it clean and convenient hotel. Super nice staff, we were greated with warm welcome by employees.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Hi Natalie, and thank you so much for taking the time and recognizing our staff and commenting on your pleasant experience here. We greatly appreciate your business and do hope to see you again when your travels bring you to the Loveland area. Kent S., GM 970-667-7810

"Staff Very Accommodating"

5
20/05/2017

Two of the ladies at the desk worked very hard to make it possible for us to check into our two adjoining rooms a day early on a very busy weekend. The complimentary breakfast buffet is AMAZING. Selection and quality were wonderful. Staff was very attentive to make sure food was replenished quickly. The three mornings that we were there we always found available seating for all five of us together.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for such a fantastic review. It was our pleasure to help, and we can't thank you enough for giving us this opportunity. We were glad you found our hot breakfast buffet AMAZING. I will make sure to share your comments with our entire staff, and we look forward to seeing you again when your travels bring you back to this area. Kent S., GM 970-667-7810

"A nice place to stay"

5
18/05/2017

Stayed here during the business trip after our normal Hotel was already booked out. We found this hotel to be in great condition. Nice rooms however ask one that doesn't face the highway. Friendly staff made this great place to stay.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Hi "Bill B"- we are so glad to hear that we were able to accommodate you and you had a pleasant experience. I will make sure to share your comments with our entire staff, it's great that all our wonderful employees can be recognized for their efforts. Thanks again, and we would love to become your "go to " hotel when visiting the Northern Clouded area. Please let me know if I can ever be of any assistance. Kent S., GM 970-667-7810

"One of the Best, Best Western Offers"

5
27/04/2017

Super friendly and attentive staff await you at this clean, cozy hotel. The Monroe's Bar and Grill has great service and food which include Prime Rib Tacos! The elaborate continental breakfast will start your day out right featuring hot and cold items served in a quaint atrium!

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings, and thank you for taking the time with such a wonderful review. We greatly appreciate your business and are so glad to read you enjoyed our complimentary breakfast buffet and Monroe's Restaurant. Thanks again, and we hope to see you soon. Kent S., GM 970-667-7810

"Clean, comfy, friendly, quiet"

5
10/04/2017

Very professional staff, helpful and knowledgable. Clean and quiet rooms, not alot of parking when I arrived. A large event was in progress at there conference facility. The hotel reataurant is friendly, fun and convenient.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "James O" for taking the time and providing us with your comments and observations. Were glad you found everything to your liking, and greatly appreciate your business. Thanks again, and safe travels. Kent S., GM 970-667-7810

"SUPER TINY BATHROOM"

3
07/04/2017

Even though I am a Rewards Member we were given a room which was obviously in a very old area of the Hotel. The bathroom was so tiny it was barely functional. I don't think I've ever seen a bathroom this tiny. The air conditioner/heater made some very odd & loud noises which woke us up several times during the night. I feel like we were given the lowest quality room in the Hotel. The price was way too high for this type of room.We will choose another Hotel during our next visit that treats their Reward Members with a little more respect.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Greetings "fredmR527SC"- thank you for taking the time and providing us with this feedback.....your comments do enable us to continue to improve on our guest services and products. I apologize you did not get a room to your liking, and we feel bad that we did not leave a good impression with you. I can say we do value very much all of our loyal Best Western Rewards Members, and do hope you can give us a second chance if your travels bring you back to the Northern Colorado region. Please feel free to contact me directly (see below) if I can assist you with another reservation or discuss your stay with us further. We do greatly appreciate your business and thank you once again. Kent S, GM [email protected] 970-667-7810

"Good hotel"

5
07/04/2017

Good hotel, especially for the price. The breakfast was adequate, and warm. The rooms were comfortable, and easily accessible. The internet service was adequate, but reliable. The support staff were competent, courteous, helpful, and friendly.

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Thank you "hermanol2017" for the outstanding rating, and taking the extra time by providing us with your feedback. We are glad to see you had a pleasant experience, and look forward to serving you in the future. Kent S, GM 970-667-7810

"Best front desk ever"

4
04/04/2017

We stayed here for 8 nights so we could prepare for our daughter's wedding, which took place in the hotel's event space. We were most impressed with the friendly staff at the front desk. Also the events coordinator was extremely accommodating, allowing us to set up the event space extra early and bring in some large pieces of decor. Our many questions and requests were patiently addressed by all staff, making the wedding that much smoother to organize. The rooms are functional, the beds comfortable. Given how close the freeway is, traffic noise was not as noticeable as we expected (with running the fan on low).

Kent S, General Manager at Best Western Plus Crossroads Inn & Conference Center, responded to this review
Hi "FlyingDutchman54", thank you for the wonderful review....I will make sure to share your comments to our entire staff and recognize them all for a job well done. We do host numerous wedding groups each year and I know my staff spoke very highly of your group and what a pleasure it was to serve you. Thank you for all your business, we enjoyed being your "host" and getting to know many of you, and are so glad everything was a big success. Kent S, GM 970-667-7810

"Not a 3 star hotel"

1
04/04/2017

This hotel is old, beat up, and dirty. They're crazy parties that happen in the bar in the evening. It is right on a busy street. There is no way this is any where near a three star hotel. the price of over $100 per night is not accurate

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Greetings "sherib326"....Thank you for choosing the Best Western Plus, we do greatly appreciate your business. I was sorry your impressions were not positive on our recent stay with us. I would say in my three years here as GM 95% of the feedback we receive is complimentary as we receive hundreds of different surveys and reviews each month. Thank you again, we do wish you safe travels and hope you can give us a second chance in the future. Kent Stine, GM 970-667-7810

"Pleasantly Surprised"

4
27/11/2016

We had purchased our room on Priceline, sight unseen for the week of Thanksgiving and were pleasantly surprised. Our room and facilities were very clean and the staff more than accommodating. The biggest surprise was that pets are welcomed! Had I not seen the bowl of dog biscuits in the lobby, I would have never known, very clean. The only drawback is entering and exiting the hotel from the highway, if you aren't eastbound it's a big u turn to circle back, but that isn't their fault. The best part was the view from our window - fire pit, rocking chairs, mountain range and a beautiful tree that had a family of nesting sparrows who let us watch their daily routine, very sweet.

"Excellent Service"

5
23/11/2016

Three week stay; one of the few properties with reasonable extended stay rates that we found in the area. Cannot exit west out of property, but there is Easy access to I25. Great place- clean property, WIFI /business center, free generous breakfast buffet, adjoining restaurant with good dinner options; fitness center and outdoor pool; laundry facilities. STAND OUT Front Desk staff—very professional, efficient and friendly. If you can't be home, this is a good substitute —they even have feshly baked warm cookies at the front desk in the evenings.

"Challenging Access to area services"

3
22/11/2016

Decent hotel, clean, large breakfast area but the access to the restaurants and shopping in the area is very challenging. you have to head the opposite direction for over a half a mile and wait at a crowed light to make a U turn. adds up to 10 min to run across the main street.

"Not good for mobility issues"

4
11/11/2016

We stayed at the BW plus Crossroads Inn on our way back to Wyoming. It was a very nice room, directly across from the parking lot which made for easy transport of our luggage. However we had requested, by a phone call directly to the Hotel, that we have a ground floor room with bathroom grab bars. When we arrived we were told that this hotel does not have handicap accessibility. We were not asking for a handicapped room with all the necessary changed, just a couple of grab bars to safely take a bath/shower and by the toilet----not a huge monetary addition to the room, but a necessity for older (and some younger) people with mobility problems. There are other hotels in this area that are much cheaper, but still offer accessibility.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you "Monte H" for taking the time to give us important feedback in reference to your recent stay. I apologize for the confusion with your questions and importantly the grab bar situation. We do have "grab bars", but it looks like we could add more or better re-position some of the ones in existing rooms. Thank you again as we take your comments seriously and it goes without saying we greatly appreciate your business. We are also glad you commented on our "nice rooms" and agree that we do have easy and convenient room locations and parking. Kent S, GM 970-667-7810

"November stay in Loveland"

4
07/11/2016

Overall good experience. The hotel is difficult to enter and exit due to its proximity to I-25. That is also a good thing because of the on-off to Denver.The bathrooms are very small. Room for one only. The beds are very comfy.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for staying here at the Best Western Plus Loveland Inn, we greatly appreciate your business and look forward to seeing you again in the future. If we can ever be of any assistance please feel free to call anytime. Kent S, GM 970-667-7810

"Wonderful hotel"

5
28/10/2016

We arrived 10/27 7:30pm, the receptionist was friendly & very efficient - check in was NO problem. There is a restaurant/lounge on site - food was great & good service. Love having a place to eat & have a drink without having to leave the hotel after driving all day. Our room was clean, bed & pillows comfortable. They have a nice large breakfast room with a wonderful full breakfast. The gal in charge of the breakfast area - very efficient. Checking out was fast and simple - everyone at this hotel was very accomodating and friendly. The overall appearance of this hotel was superior - I would highly recommend this place if you are in the Loveland area. Right off Hwy 25 so access is easy. We will definitely stay here again.

John S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you John S. for staying with us and taking the time to provide such a "wonderful" review. We not only appreciate your business but are happy to see you enjoyed our restaurant in Monroe's. Thank you again for all of your compliments, and we look forward to serving you in the future. Kent S., GM 970-667-7810

"my wedding"

5
24/10/2016

my wedding was held in the Monroe's bar and lounge. The service and atmosphere was outstanding and they upgraded me and my new husband to the suite. The suite was beautiful!! The service during my wedding was excellent. They were all very attentive to me and my guest. I'm beyond satisfied!

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Congratulations on your recent wedding.....we are so glad you had the trust and confidence to choose us for this important event. Thank you so much, and we are so glad it turned out "outstanding" and memorable. We will share your comments with our entire staff as we all take great pride in executing superior service. Thanks again, and we hope to see you soon. Kent S. GM 970-667-7810

"Excellent hotel and amenities"

5
24/10/2016

Beautiful hotel and accommodations. Great free breakfast and the internet service worked well. This hotel has a bar and restaurant which is nice. Friendly and accommodating staff. This is a nice step up from a regular Best Western. If you have never tried a "Plus" this one is great.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you "Rod K" for your kind comments. We are glad you had an excellent stay and were able to utilize many of our services including Monroe's Restaurant and Lounge. We always share our guests comments with our staff and appreciate you taking the time to do this, and thank you for staying with us. Kent S., GM 970-667-7810

"Best Western Stay"

5
19/10/2016

We had an excellent stay. The staff was very helpful & friendly. The rooms were neat & clean. Our room had a sharing door to the room beside us, which made it noise from next door very loud, plus the guys staying there had loud voices. Luckily, the guys weren't up late making noise.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you "Nora H" for taking the time to submit this review. We appreciate your business and are always glad to receive feedback. We are so happy you had an excellent stay, and hope we can be of service to you in the future. Kent S., GM 970-667-7810

"Best Western in Loveland, CO"

5
11/10/2016

Very clean, great staff Check in and out very fast and good customer service Everything seems to be well contained Would love to have Kosher items in the breakfast It would be nice if softer pillow would be available especially 1 or 2

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you "Sharon S" for your important feedback and review. We appreciate your business and were so happy to read the compliments you posted. We will also definitely look into your comments about some other pillow options and breakfast items. Thank you again for staying with us, and we hope to see you soon again. Kent S., GM 970-231-1023

"Excellent Environment, Great Service"

5
09/10/2016

The Best Western hotel is conveniently located close to the highway, close to major shopping, many terrific family restaurants and only 1 hour north of Denver International Airport. Nice decorated, exceptionally clean, excellent facilities to exercise, swim and relax are all right here. This is definitely a place worthy of your attention if you are traveling to northern Colorado.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thanks Irvin for taking the time and completing such a excellent review. We greatly appreciate your business and are happy to read all of your nice compliments. We look forward to your return visit, and if I can ever be of any assistance please feel free to contact me. Kent S., GM 970-667-7810

"Wedding"

5
03/10/2016

A number of family members stayed at this Motel for 1 to 4 days and all enjoyed their stay. Friendly and helpful Front desk personnel. Clean rooms and good breakfast. Bar and Grill in the Motel and didn't have to leave to get good food and entertainment.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you "James P" for taking the time to comment on your recent visit here at the Best Western Plus Loveland Inn. We specialize in wedding events and always look forward to our wedding groups for this special time. We are so glad everything went well and you were able to enjoy all of our amenities including Monroe's Restaurant and Lounge. Thanks again, and hope to see you soon. Kent S., GM 970-667-7810

"Good place to stay"

4
29/09/2016

This is a nice place to stay - Just outside of the hustle and bustle of Denver. The Restaurant and bar is onsite so you don't have to drive anywhere else. The outside pool and patio is a nice place to relax - It has a fire pit to keep you warm on chilly fall evenings. Breakfast was good as well. Full breakfast with nice options.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you "Aubree L" for such a wonderful review. We are so glad you had an enjoyable visit, and were happy to hear you enjoyed our new and beautiful fire pit area. We greatly appreciate your business and look forward to your return someday. Kent S, GM 970-667-7810

"Another Nice Best Western Stay"

5
29/09/2016

Chose this hotel due to its proximity to Rocky Mountain National Park and the fact that all of our past Best Western stays have been good ones-- once again this location did not let us down. It was the best of our 4 hotels stays while visiting Colo. The room was clean, beds and pillows were comfortable, hot water (not just warm like some places we stayed) in the bathroom. Room smelled fresh instead of being overpowered by the scent of Febreeze! We had a room on the 2nd floor overlooking a courtyard where a wedding was taking place the next day--a nice change from the usual parking lot or highway view. The best part was the continental breakfast. A much better variety of choices than most. Including already prepared steel-cut oatmeal (instead of the standard instant oatmeal) and the made-to-order omelet. What can say, I love omelettes! I wish I could recall the woman's name who prepared it because it was great--better than most I've ordered in restaurants. It made for the best hotel breakfast I had for our entire vacation. Would definitely recommend this Best Western location.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Greetings...and thank you for such a extensive and wonderful review. It is great to read you ranked us as your best hotel stay during your trip, we really appreciate it and will share it with our entire staff. We take a lot of pride and making our guests stay as best as possible for everyone, and are so happy to see you noticed the many different offerings that do make a difference. We do agree with you and feel we offer a enhanced breakfast hot buffet that is better than most......and when we can we like to add an omelete station. Thank you again, and we hope on your next visit to Rocky Mountain National Park you stay with us again. Kent S., GM 970-667-7810

"Always a wonderful stay!"

5
25/09/2016

I enjoy staying in this Best Western each time I come to Northern Colorado to visit family. The ENTIRE staff is top notch; and will go out of their way to make sure you have a pleasant experience. From the amazing breakfast attendant (Ana? Sp?) to the front desk staff (Rebecca), to the housekeeping staff, to the maintenance technicians; you won't find better customer service anywhere else. (Trust me, I've made the mistake of trying). Thanks again for a wonderful visit!

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Wow, thank you so much for your kind comments. It is our ultimate goal that our guests like you leave with a satisfying and memorable experience. I will make sure to recognize Anna and Rebecca, as well as our housekeeping and maintenance personnel for being so helpful and providing outstanding customer service. If I can ever be of any assistance, please feel free to contact me. Thanks again, and we look forward to your next visit. Kent S., GM 970-667-7810 [email protected]

"Very enjoyable stay"

5
24/09/2016

We spent two nights at this Best Western and consider it an outstanding hotel. The entire facility is very well maintained. There is plenty of parking. Our room was very clean and comfortable, the beds were very comfortable, the WiFi was very good and the breakfast was exceptionally good. All the staff members we encountered were very friendly, courteous and helpful. Access to the hotel is not the best. Leaving it is more of a problem than getting to it but it is just a minor inconvenience. Overall we were very impressed with this hotel and highly recommend it to anyone traveling in this area.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you "Sabre9" for taking the time and giving us such a outstanding review. We are glad to see everything went so well with your two-night stay with us. We appreciate your recommendation and will make sure we share your comments with our entire staff. Thanks again, and hope to see you soon. Kent S., GM 970-667-7810

"A Nice Place to Stay"

5
23/09/2016

Upon driving in, it's hard to find because it is RIGHT off the interstate. But that's ended up being my only complaint, which really isn't one. Staff was friendly, helpful and just wonderful. Architecturally speaking, the inside is beautiful. The dining room is fabulous. The room was clean and comfortable as was the restroom. Breakfast was good too.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Hi Amanda, and thank you for such a nice review. We greatly appreciate your business and are so happy to read you had a wonderful stay. Thanks again, and we hope to see you again. Kent S., GM 970-667-7810

"Not all rooms are created equal."

2
15/09/2016

I am a BW loyalty member and went by Trip Advisor ratings for this property. My motivation to leave a review is to warn travelers that the freeway facing rooms are noisy, cold and disappointing. The interior front lobby to check in, breakfast and conference center is very lovely and has nice ammenities. The room we stayed in wasn't close. Felt like a different property altogether.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Greetings....and if I can first say thank you for your loyalty to the Best Western brand, and as one of our rewards member, we greatly appreciate your support and business. I am so sorry you did not have a pleasant night during your recent stay. It is our goal that all of our guests leave extremely satisfied and feel like they had a comfortable stay, and I apologize that you did not experience this. I hope you can give us another chance in the future, and if I can be of any assistance please feel free to contact me anytime. Thanks again. Kent Stine, GM 970-667-7810

"Comfy with a restaurant and bar!"

4
12/09/2016

Very comfortable bed; pillows are too packed with broken foam pieces making them too big. Lots of pillows though. Room had fridge, microwave, coffee service, a/c (worked great), table, chairs, alarm clock, hair dryer, toiletries, iron and board. Provided dispensers in shower of liquid soap, shampoo and conditioner. PRINT on these bottles is so small you need glasses to know which to use however. Bar face soap and lotion provided on vanity. WiFi was good. Breakfast was OK but scrambled eggs were "packaged" so not tasty. One male guest didn't wear a shirt when he got his breakfast = unappetizing! Liked that the hotel had a real restaurant and bar. Entertainment on weekends. Overall I liked this hotel. Room on 2nd floor was quiet; no elevator but if you park in front you only have to go up 5 steps. Stayed 4 nights, 2nd day maid didn't clean room until after 4:00pm. Location of hotel: if you want to go "downtown" Loveland you can only turn right out of hotel, cross over freeway, make a u-turn and go back past the hotel. Loveland has painted Hearts (think Chicago cows, Denver horses) around town. Fun to find all of them. Hotel can get you a map from the town's web site.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you Polskamom1 for taking the time to write such a extensive review for all our future travelers to read and as important feedback to us. We greatly appreciate your business and were happy to see that overall your liked our hotel. I will be sharing your comments with our staff as we always continue to work hard on improving our guest services and products. Thanks again, and we hope to see you on your next visit to the Loveland area. Kent S, GM 970-667-7810

"Wedding"

4
11/09/2016

We were in town for a wedding and I couldn't be happier with our stay! I work at a hotel as well so I have a little bit higher expectations. We were able to enjoy the pool and the beautiful bonfire with family. At check in, Raychel was amazing! She took very good care of us since check in and throughout our stay. I would also like to highlight Mr.Roy, he was very professional and very nice. Although the rooms were a little outdated, I would stay here again!

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you so much for your kind comments....we are so happy to read that your wedding weekend went so well, and you were able to have time to enjoy some of our amenities such as our beautiful outdoor pool and fire pit. I will also make sure to recognize all of employees, but espically Rachelle and Roy for doing such a great job. Thanks again, and we hope to see you on your next visit to this area. Kent S, GM 970-667-7810

"reunion"

5
08/09/2016

Rooms were clean and quiet. Beautiful outdoor pool and surrounding space. Good breakfast! Easy to find was right off the interstate, although getting out to back into Loveland was a trick had to go out of the way and make a U-turn.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you Shary for taking the time with this review......we greatly appreciate your business and are so happy to read all of your nice comments. We hope your "reunion" was a success and please keep us in mind when your travels bring you back to Northern Colorado. Thanks again! Kent S, GM 970-667-7810

"Base camp for Rocky Mountain Park Trek"

5
02/09/2016

We had only two days to visit Rocky Mountain National Park on a trip to Loveland to attend a wedding. This Best West is at the intersection of US 25 and Colorado Hwy 34, about an hour form the entrance to RMNP. We made the mistake of going straight from sea level to Estes Park and hiked in the park the next day to 10,000 ft. Big Mistake! High Altitude Sickness came on hard the next day and we needed to get to a lower altitude fast. This Best Western found us a room that we could move into very early the next day and it was a blessing. Great Staff! The facility is clean and the beds are very comfortable. Thanks to the staff for accommodating our short fuse check-in. They also have a great breakfast bar.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you, we are so glad to hear we were your "base camp for Rocky Mtn. National Park". We appreciate you choosing us, and very happy to read that you noticed our clean environment and you had such a comfortable stay. Thanks again, and we hope to see you on your next visit to this area. Kent S., GM

"A Winner"

5
31/08/2016

Best Western Crossroads... is not only my choice of a place to stay and shop in the Loveland/Denver area, but also has a dining room with a limited, but specialized menu, a bar and music, a caring and efficient staff, and the best darned free breakfast I have ever seen in a motel. While I have stayed there before, this trip, with my extended family cemented the deal. We ranged from 11 to 69 years old and were on our way to a wedding and to watch the Rockies play the Cubs. I chose to stop the first night and stay in Loveland and school shop at Centera Mall before going on to Denver the next day. We found an array of eating establishments at the mall, half a mile from the motel which is right off the freeway.. My husband stayed at the hotel and ate and relaxed, and everyone one was happy. In fact, the consensus is that whether we are going to Denver, Denver International, or elsewhere, we will stay the night in at the Best Western Crossroads, relax, and then tackle the busy freeways the next morning. The motel has pretty grounds and an outdoor pool also. Something for everyone at a fair price..

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Hi Michele, thank you for choosing the BWP Loveland and taking the time to write such a wonderful and thorough review. I was especially pleased to read about our "caring and efficient staff".....I know we have a wonderful staff here that go out of their way to make each of our guest experience the best it can be. We can't wait to see you again when your travels bring you back this way.....and please always feel free to contact me directly if I can be of any assistance. Kent S, GM 970-667-7810

"Great rooms"

5
29/08/2016

After a horrible experience down the road, we landed here at the Best Western. It was 1230am when we checked in and we were greeted by Roy who was so helpful and kind! The room is super clean and quiet and is the comfortable place we were looking for after our days spent with family.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Hi Robyn, so glad to hear that our night manager Roy was able to take care of your family after a stressful day. And thanks for your nice comments on our rooms and overall cleanliness here. We hope to see you again if your travels bring you back to Northern Colorado. Kent S, GM 970-667-7810

"Your Awesome!!!"

5
27/08/2016

This place is truly unexpected you don't have any idea how good the services are and how wonderful the amenities are when you're driving off the highway. There restaurant monroes is amazing the staff is super nice. The pool is great and the free breakfast is way better than you would expect.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you so much Ramsey for such a wonderful review. We are happy to read that you enjoyed our amenities such as our outdoor pool and complimentary breakfast buffet. Special thanks for dining in our restaurant Monroe's, we know it's Loveland's hidden secret with a wonderful staff. Thanks again, and hope to see you soon. Kent S, GM 970-667-7810

"surprise birthday party for best friend in Millikin Colorado"

5
26/08/2016

thank you for everything, i would stay there again, was very clean, i stayed there there in 1991 for my honeymoon, love the remodel, your staff was extremley friendly, I will recomend your motel to my friends

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Hi Vicki, were so glad you choose us for your friend's "surprise birthday party". It is so cool that you stayed here on your honeymoon back in 1991.....glad you like all the new remodeling. Thanks so much for your business, we hope to see you again the next time.

"Great Place"

5
25/08/2016

Best Western Loveland was a great place with great scenery. Very clean with a very friendly staff. Great location and good price. I will definitely stay here when I'm in Colorado again. Once again the staff was very friendly.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Hi John, thank you very much for taking the time and giving us an outstanding review. We look forward to seeing you on your next visit, and if there is ever anything I can do please just let me know. Kent S., GM 970-667-7810

"Pleasure trip"

5
19/08/2016

Excellent choice - close to Estes Park. We chose this because we could't find a roon in the Park, but this was excellent and the trip only about 15 miles. Lovesly property, comfortable beds and good staff.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Hi Marcia: We know you have a lot of choices and really appreciate that you choose us! Thank you for your business, we are so glad you had such an enjoyable stay and trip. We hope to see you again the next time your travels bring you back this way. Kent S., GM 970-667-7810

"Dr appointment"

4
18/08/2016

Living 165 miles away from our specialist Dr we go over the night before. The hospital helped with reservations. A busy back to college day Great front desk helpful room was clean and modern. Morning breakfast was super. Will stay there again. Thank you for a comfortable stay

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your nice comments and giving us the opportunity to serve you. We hope all goes well with your future doctor appointments and if we can be of any assistance please just let us know. Thanks again. Kent Stine GM 970-667-7810

"Great location for a wedding!"

5
18/08/2016

A little bit hard to find, but once you figure out the street configuration, it's all good. The wedding staff was awesome, great rooms, nice pool, breakfast was very good, too. Close to great shopping outlets, restaurants and Rocky Mountain National Park.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Hi Donna, and thank you for your great review. We are so happy you had a great time with your wedding friends and were also able to enjoy everything close by to our location. Thank you again, and we hope if your travels ever bring you back to Northern Colorado we can see you again. Kent Stine, GM 970-667-7810

"A good place to stay"

5
08/08/2016

The motel was difficult to find due to the configuration of the highways but once we found the parking lot we were pleased with our stay. Helpful staff. Average breakfast. The room was clean, quiet and dark which is all I expect.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Hi Duane, thank you for staying with us and also taking the time to give us feedback. Your comments do enable us to continue to improve on our guest services and products. If I can ever be of any assistance please feel free to call on me, as we would be so pleased to have your return on your next visit to the Northern Colorado region. Kent Stine, GM 970-667-7810

"Vacation to Yellowstone, Grand Tetons and Rocky Mountain National; Park in Colorado. Like Best Western motels."

4
07/08/2016

We enjoy spending the night at the Best Western, good value for the money and the rooms are clean and the staff friendly.My husband and I look for the Best Western"s motels"s on our vacation.We have a Best Western reward card.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Hi Carol, and thank you for taking the time to give us such a positive review. We very much appreciate your loyalty to the Best Western brand, and hope to see you again soon. Kent Stine, GM 970-667-7810

"Great room, Great location, Great hotel!"

5
06/08/2016

Location is excellent - 2 minutes from Loveland's outlet, 45 minutes from the Rocky Mountains national park. Nice room, extra nice people. Breakfast is rich, and some products are available all nice..

"Great Vacation"

5
02/08/2016

We did not make reservations ahead for our trip and this trip was our first to ever stay at a Best Western. We will be staying at a Best Western as often as possible now! I was surprised by how new everything looked and how clean it was at each of the Best Western locations we used throughout our trip!

"Great Place"

5
02/08/2016

The experience at the hotel was wonderful. The restaurant staff is very much focused on customer service. (Karen the bartender is great!) Also, the outside grounds offers a nice setting to grab a good book and decompress.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you Mark for your kind words, and not only staying here but also visiting our Restaurant and Lounge, Monroe's. I will make sure to share your comments with our staff and recognize them accordingly. We are so glad you had a enjoyable visit, and hope to see you again if your travels bring you back this way. Kent Stine, GM

"Best hotel stay in a long time"

5
01/08/2016

Can't say enough good things about this place. It is a bit on the high side but worth it. Our room was in a small annex behind the pool/breakfast room. Very quiet, which we appreciated, though the windows looked over the breakfast room and not outside. The hotel is bright and clean, with a friendly staff. The beds were comfortable, the bathroom large. There were washers/dryers on the ground floor, and a nice fitness room. The pool was great - large, clean, with the setting beautifully landscaped. Never crowded on the 3 days we stayed. There is a restaurant adjoining - pretty much basic bar-type food, but adequate. The full free breakfast in the hotel was a large buffet, with a lot of choices. Plenty of seating. We would stay here again and felt it was a good value for the price. ATM in lobby, lots of shopping and other restaurants nearby. The location is easy to get to, though you have to do a U-turn a ways down to the road when going into town. The rooms on the interstate side might be noisy. The hotel is on the edge of an agricultural field in the back, with a lovely view across to the mountains if you go to the back. Easy parking. Not sure if there are elevators to the second floor - suspect not.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you Stephanie for taking the time to complete such a extensive review of your experience here at the BWP Loveland Inn. We greatly appreciate your business and the opportunity to serve you.....and by the way, yes, we do have an elevator. Thanks again, and we hope to see you the next time. Kent Stine, GM

"Convenient Location to Northern Colorado"

4
29/07/2016

Stayed overnight so we could take in a concert at the University of Northern Colorado. The rooms were spacious and comfortable. I was amused by the fact that there's no room 13 in between rooms 12 and 14. Internet worked well, breakfast was excellent. There was a variety of hot and cold items, more to choose from than I was able to eat. Loveland and Greeley are only 20 minutes from the hotel and Fort Collins isn't much farther. And it's right next to I-25, almost too close - it's hard to make a left turn into the hotel off US 34 with all of the cross traffic, so turn in at the gas station and cut through if traffic is busy.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you so much for the great review and choosing to stay here at the BWP Loveland Inn. We so appreciate your business and are happy to read all your positive comments including our complimentary buffet. Thanks again, and safe travels. Kent Stine, GM

"fantastic property"

5
28/07/2016

This is an old property but you would not know this. The property is so clean and well maintained that you could eat off the floor. The beds are comfortable, breakfast is varied, staff is helpful, business center is small but well run. The pool is large enough for each family to feel they are in the pool by themselves. The rooms are quiet and you do not hear any noise from the hallways or people next door. The hotel has inside and outside rooms and I stayed in both. The outside rooms are a little older but super clean and quiet.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Hi Audrey! Thank you so much for taking the time and giving us such a "fantastic" review. More importantly, thank you for staying with us. I will definitely share your comments to our staff so they are reminded their hard work does pay off. Thanks again, and we hope to see you again if your travels bring you back this way. Kent Stine, GM

"Request an inside room!"

3
26/07/2016

This hotel was clean and adequate for a quick stop. The only changes that I would make is where my room was. This hotel has inside rooms and rooms that have doors on an exterior walkway, we had an exterior room(this end is also closer to the interstate) which was very noisy, all night long. On a positive, they have a beautiful pool area with a fire pit, and they have a great breakfast with an omelette station on the weekend?? Overall, not a bad place to stay, just a bad room location.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you staying with us and taking the time to comment on your experience. Your comments do enable us to continue to improve on our guest services and products. We are sorry you experienced some noise from the highway, believe it or not but we really don't get many complaints as the beds are closer to the courtyard and backside of hotel, but do recognize it can be frustrating for our guests at times. We appreciate your kind comments on our pool/fire pit area, and breakfast service. If your travels do bring you back to the Loveland area, please let me know and we will make sure you get a room location to your liking. Thanks again. Kent S., GM

"Great Hotel"

5
25/07/2016

Great hotel friendly staff and the room was pretty good as well. Huge selection for breakfast that we enjoyed very much. Hotel grounds were so beautiful, we didn't get the chance to use the pool as we were a bit late but looked clean. Our room had a great view of the Mountains as well which was a highlight since we come from the prairies:)

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for staying with us CountryGirl and calling us a "Great Hotel". It makes us so happy to read such positive comments and we do share your comments with all of our staff. Thanks again, and hope the rest of your summer is awesome. Kent S, GM

"Amazing Staff"

4
23/07/2016

Our team from Minnesota stayed at this hotel for the Colorado Sparkler Jr tournament from June 26th - July 3rd. The staff at this hotel bent over backwards to make sure we were taken care of - from allowing us to use the breakfast area for team dinners, to letting us use the atrium area for team bonding/adult happy hour. A great time was had by all. Pool area was amazing, the rooms were clean, and the beds were comfortable. Only draw back is it's location as it is hard to get to this hotel if you are coming from the east, but definitely would stay here again!

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you Cyndee, we were so happy to be your host hotel and for you to travel all the way from Minnesota we wanted everything to be great for you. We are so glad everything worked out and you had a enjoyable week.......let us know if your coming back next year, we would love to see you again. Kent S., GM

"Nice stay"

4
20/07/2016

The room was clean and spacious. There was a minor smell in the room, but not uncomfortable. The breakfast was incredible. We have stayed in a few different times when we visit Loveland. It has a restaurant/bar connected which is nice when one doesn't want to leave. We will continue to stay here.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for taking the time and commenting on your stay here at the BWP Loveland Inn....we always strive to continue to improve. We greatly appreciate your business and were happy to read of your positive experience. We hope to see you again if your travels bring you back to the Lovleand area.

"Outstanding Customer Service"

5
19/07/2016

We stayed at the BW/Loveland this past weekend and after we left my husband realized he lost his wallet. I thought he left it on the bed in our room and asked that they go check which they did. We thought it might have gotten caught in the sheets and housekeeping helped him go through every sheet and even the garbage. Raychel at the front desk was very kind and patient and helped pass the word to everyone on the staff at the hotel. We eventually found the wallet in one of our suitcases but truly appreciated all the extra effort the BW staff extended to help us find the wallet. Truly impressed!

"BW Plus in Loveland is great travel option!"

4
18/07/2016

Very clean room and comfortable bed. Friendly and professional staff. Far better than average complimentary breakfast. Better quality items in general and made-to-order omelets were much appreciated! Had no time to utilize pool/fitness facilities on this trip, but they looked nice. Had no opportunity to visit the attached restaurant, but would do that on a future trip.

"Lovely in Loveland"

5
16/07/2016

On way to Estes Park/ RMNP . Colorado was very busy this time of year, make reservation in advance...Stayed 2 nights, the property was very nicely maintained. Our room had a exterior door, while some had interior doors, this was not an issue. very nice landscaping. Room was very nice with painted accent wall, the bed was firm but slept well. The breakfast was really good, we eat 7am ,was well stocked with eggs, sausage, fresh biscuits, yogurt,, fruit, cereals, -so there was something for everyone. The staff at front desk was very friendly. This is a very nice area, with shopping strip and outlet across street -was very pretty. unfortunately we did not have time to shop. Would recommend to stay here, or in Loveland if going to Rocky Ntl Park, was only @30 minutes. The hotels in Estes Park are run down, so Loveland is a great area . There also was a Sculptor Garden walking trail about 3 miles from hotel , we did not go, but wish we would have.

"Pricey and nice in Loveland!"

4
10/07/2016

Nice hotel except for the small rooms and bathrooms. Great outdoor areas. Breakfast was good but could have have offered a different meat option instead of sausage patties everyday. Busy tourist area and local drivers drive fast and are rude.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Greetings "Jeremy G", and thank you so much for taking the time for this review. We do welcome your feedback as we continue to always improve on our guest's experience. We appreciate the opportunity to serve you and look forward to your return.

"Sturgis Stop"

5
08/07/2016

What an awesome Best Western hotel. If you're on your way to Sturgis this is a perfect stop. 2 minutes from Thunder Mountain HD. Great staff, great rooms and as a special bonus, a Harley Davidson motorcycle wash station complete with hoses, buckets and towels all free of charge. A must for the Sturgis bound.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
It was our pleasure "Jonathan K" to serve you as we greatly appreciate your business and are excited to see you had such a awesome experience. We welcome all our "Sturgis" friends passing by and look forward to your return as well.

"Colorado Sparkler"

4
06/07/2016

This hotel was very friendly and worked with us to be able to have team meals to save on cost while we stayed there. Also if we needed anything they took care of us. I would recommend this hotel to anyone.

Kent S, General Manager at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for choosing the Best Western Plus for your headquarters during this summers "Colorado Sparkler". We love having teams like yours each year and are so glad to see you had such a positive experience with us. Thanks again, and hope to see you next summer!

"Colorado Softball tournament and pleasure trip"

5
04/07/2016

This was one of the hotels for the TCS Colorado Sparkler Jr. softball tournaments. We had a great experience with the staff, speed of check in and out. Laundry machines worked well, the fitness room has good equipment. The internet connection was solid and pleasantly pleased with the internet speed. Breakfast selection was good and tasted good. My only downside was I did not like my bed. It was too soft for my taste. My daughter who was playing softball everyday said the bed was fine. Probably too tired every day to care.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your review. So happy that your Sparkler experience was good! We do enjoy hosting the teams each year, and it is very good to see that you had a good experience with the staff, check-in, and all. Thanks for the information on the beds. We appreciate your telling us, and will have our team look at the mattresses to ensure they are comfortable. Hope to host you again! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Exceptionally Great!"

5
03/07/2016

I will keep it short and sweet! Everything was wonderful as far as being very clean, great beds, awesome breakfast, very friendly staff and good location (close to I 25 and restaurants ). Great outdoor pool area with a gazebo. There is a lounge onsite but however it is open only until 10:00 and serves food until 9:00 (during the week anyway ). It's a little expensive but it is not owned by the motel.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your feedback. I was happy to see that you had a nice stay, and that you found our property, staff, breakfast and lounge to be exceptionally great! Our lounge and restaurant, Monroe's is actually owned by the hotel, so we are so proud to get compliments on the food and service. Generally we serve food until 10 or later. Thank you for your kind remarks and we hope to see you again soon:)

"Excellent Hotel Stay"

5
27/06/2016

Stayed here only one night, but wish it was more. Spacious relaxation/breakfast area. Fantastic staff. Friendly atmosphere. Will definitely recommend and would stay again. Breakfast was delicious with many good choices. Pool was clean and beautiful views. Convenient to interstate system.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your kind comments! We wish you could have stayed longer as well. I was so happy to see that you experienced good service and that you enjoyed the breakfast and pool area. We do get many compliments on the views. Please visit us again soon! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"NICE LAWN AREA"

3
27/06/2016

Clean roadside stop. Pet friendly with large courtyard and enclosed area for pet playtime. Has a nice little bar and restaurant and an ample pool area. Clean. Directly on highway exit, so very convenient for road trip or business travel. Two and a half star property.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate you feedback. I was so happy to see that you found our property to be clean and comfortable, and that your pet enjoyed our pet area, and that you enjoyed Monroe's. Looking forward to serving you again soon! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Very nice hotel"

4
27/06/2016

The hotel was clean and seemed to be well maintained, and was reasonable priced. Staff was friendly for the most part. Pool area was very nice, with an outdoor fire pit and rocking chairs surrounding it. There was no elevator to the second floor, which was not a problem for us, so be sure your room is easily accessible.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your review. I was happy to see that you found the hotel clean and well maintained. We do get many compliments on our pool and fire pit area. I was sad to see that you were not directed to the elevator, which is located in the north wing. Hope to see you again soon! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Quiet Place to Sleep and a Good Breakfast"

5
25/06/2016

I was a late check-in. Even though the entire hotel was full it was a nice, clean, quiet place to sleep. For breakfast they had a few options, I enjoyed the scrambled eggs and biscuit with sausage gravy.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thanks for your review. So happy to hear that even when we were so busy and full, that your experience was relaxed and pleasant. Happy that you enjoyed the breakfast! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Take it or leave it"

3
23/06/2016

Conveniently located to where we were going. Either was hot water or no hot water, never knew what you would get. The same went with the wifi. Sometimes it reached the room and at other times had to sit in the lobby area. Housekeeping was either at the door at dawn or did not show up until 4:30 in the afternoon. If you wanted any fruit at breakfast, be there really early, it was never replaced. Menu was the exact same every day. The room was clean and the AC worked well.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your feedback. I was sad to hear that you had some issues with your water and wifi. I have notified our maintenance department and we are looking into these issues. Your feedback is critical for us to know areas that need attention, and we so appreciate your telling us. Please visit us again in the future and I am certain that these issues will have improved. Thank you again, Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"I hosted a birthday party for my wife on her 50th Birthday."

5
13/06/2016

We celebrated my wife's 50th birthday at Monroes Lounge. The entire staff was awesome, Mark the manager worked with me on menu items and checked in with me on several occasions before the party to make sure I had everything I needed. The wait staff was friendly and took care of my group from start to finish. The kitchen staff did an excellent job on preparing the food and setting up our area. Violet, Shannon, David, and Kimmy kept everyone happy. A special thanks to Shannon for the service she gave my group.. We have worked with her on several occasions and she has always been professional AND fun! She is a true asset to Monroes and to The Best Western. In addition, our out of town guests received special room rates and the hotel staff were equally pleasant. I highly recommend Best Western Crossroads Inn for all of your traveling needs. Thanks again, Bobby

"Nice Place!"

4
11/06/2016

We were comfortable in this hotel. The restaurant was classy and nice. The room had a great view out the back of mountains in the distance and a large back yard with rabbits hopping around. This is a where a gazebo and the pool is located, also. They were set up and practicing for a wedding. The room itself was very comfortable except for the showerhead is too high and does not move. The breakfast was great! We would stay here again.

"WONDERFUL CUSTOMER SERVICE!!"

5
09/06/2016

We walked into this hotel with no reservation & were told they were filled up for the night. We asked them for a recommendation & they found "wiggle room" for us. The front desk ladies were so accommodating!! We highly recommend this hotel. The rates were great (we had enough points on our rewards card to make it free), the rooms were clean & comfortable, friendly staff in lounge & restaurant +great food!! We were on our way home to South Dakota from a BEAUTIFUL vacation in the Rockies. This was close to the Interstate & other amenities, such as the Outlet Mall across the highway. Thank you for making our stay amazing!!

"Loss of Family Member"

5
06/06/2016

When I first booked my reservation, I talked to Rachel. Rachel was so amazing and compassionate, I thought I was talking to a best friend. She was so supportive and accommodating! she gave me a big hug when I arrived! Angels are around us everywhere and I believe they are working at this hotel ;) Thank you again for an extremely warm welcome and a wonderful room to stay in! I will be back!

"Friendly staff"

4
05/06/2016

We Like this hotel as the staff are friendly, good location and pet friendly. The rooms are clean but somewhat outdated. It is nice as they have a restaurant and bar so you don't have to leave once you check in. We would stay here again.

"Fabulous Service"

5
01/06/2016

The staff at this hotel was friendly and extremely helpful. The room was great as was the breakfast buffet. When we go back to Loveland we will definitely be staying here again! Our room even had a beautiful view of the mountains.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate the review! So happy you enjoyed the breakfast, and that your room was satisfactory for you. We do get many compliments on the views from the rooms. We will look forward to seeing you next time! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"A super nice hotel"

5
31/05/2016

This was one of the nicest hotels we've ever stayed at. They gave our not-for-profit group a discount. We're planning a big dinner event there next month, and their catering manager Cindy is a gem to work with. Rebecca at the front desk was super helpful. We'd stay here again. The breakfast buffet was substantial with eggs, sausage, biscuits and gravy, fruit, steel cut oats, lots of bread and pastry choices, marvelous coffee, etc. The bed was a little soft for our liking, but everything was clean.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Wow! This is quite a compliment. I am so happy that you feel we are one of the best. We do like to work with non-profits, and our events are quite popular. So glad that Cindy, Rebecca and the rest of the staff accommodated you and your group. We try to continually improve our breakfast selections and it's nice to hear that you found it enjoyable. Thank you again for the kind review and we look forward to serving you again. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Clean, Good Location, Friendly Staff"

5
30/05/2016

This was a very clean and up to date hotel. The staff couldn't have been more helpful or friendly. You ask and it was delivered. The location is great as well. Close to everything we needed or could ask for.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your review. I am pleased to see that you received helpful and friendly service from our staff. We do get many compliments on our central location. Please visit us again soon! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Helpful in our time of need"

5
27/05/2016

My grandmother passed away and my mom and I needed a place to stay last minute. Kaleb worked with us to make sure we had an affordable place to rest our heads. I can't tell you how much it meant to us to have such friendly staff take care of us during this difficult time. Everyone greeted us with a smile and expressed heartfelt condolences when they heard about the situation. We were well-fed every morning and got the rest we needed every night. My mom was given the information she needed to become a rewards member from Rebecca when we checked out this morning, and if your location is any indication of how the rest of the chain operates, we know we'll always have a wonderful place to stay no matter where our travels take us. Thank you so much for your kindness and courtesy during one of the hardest times.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We would like to express our sorrow in your loss. I'm happy to know that Kaleb was able to help you out at a difficult time. We hope that you found our hotel be comfortable, and Hope that you may join us again on a happier occasion. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Comfortable and Staff was Excellent"

4
24/05/2016

This was a very busy weekend for graduation in the community and the staff worked very hard to make things comfortable. The hotel offered a little challenge on how to get to the driveway but with GPS we were able to navigate. The restaurant staff was very friendly and the food excellent. Highly recommend it. We would stay at this property again.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your feedback. It was a very busy time, and I'm so glad we were able to give you the personal attention you deserve! Thank you for the high recommendation, and we look foward to your next visit. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Enjoyed BW Hotel Stay"

5
23/05/2016

I was waking up to an awesome flower fragrance the morning of my stay and it was so refreshing. Not sure how you do it, but that was Great ! Plus I really enjoyed the breakfast and the quiet of your rooms.

"Top notch property"

5
16/05/2016

This is the second time I've stayed here. Both times were extremely enjoyable. The staff was great; as were the rooms and breakfast. I would highly recommend this property for business or vacations. We paid a high price for the rooms, but there were university graduations going on, so all properties could sell out .

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you so much for your loyalty in returning to our hotel. I was pleased to see that your second visit did not disappoint you, and that you would recommend our property to others. We especially appreciate your mentioning the value of your experience, even in times when rates are high. We hope to see you again soon! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Disappointing Stay"

2
23/04/2016

The hotel was clean and the staff was helpful. But what ruined this one night stay: 1) a very uncomfortable bed. It was a Simmons Felicity pillowtop. Either the mattress was pretty old or else it had inadequate support underneath. We kept rolling into each other into a center depression in the mattress. This was room # 103. 2) Noisy refrig in the room. I finally had to unplug it in the middle of the night in order to have some quiet 3) Poor acoustics. Noise in the hallway really penetrated into the room.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your review. I was pleased to hear that you found the hotel clean and the staff helpful. I was sad,however to hear about your mattress and refrigerator/noise. When you can't sleep, we have not provided a good stay. I do need to let you know that we are in the process of purchasing new mattresses, so this problem will be short-lived. As for the refrigerator, our maintenance staff will check the equipment and repair as needed. Again I apologize for the issues and do hope that you might try our hotel again. Thank you for your feedback, as it does help us continually provide a better experience to our guests. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"No problems"

4
23/04/2016

Everything went as planned. The room was clean and comfortable. The breakfast was well prepared. The venue was close to the event center where the Colorado Democratic Convention was taking place. Part of my contentment may be the result of being away from Colorado Spring's Republicans for a few days.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your review. I was so happy to see that you had a good stay. We do get many compliments on our rooms and breakfast, as well as our convenient proximity to the Budweiser Event Center. Please come visit us again when you need to "get out of town".:) Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Great Stay"

5
17/04/2016

Check in staff (2) were both top notch. Room decor great; restaurant food excellent; bar selection and service outstanding; super music trio in bar; bed was comfortable. Breakfast buffet very satisfactory. Value for money = excellent!

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your comments. Very happy to know that you had a nice stay and that your found our staff, decor, restaurant, entertainment, beds and breakfast to you liking. Please visit us again soon! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Wedding reception"

5
15/04/2016

This is our 3rd of three kids to get married in the last 4 years so I am familiar with reception venues. Granted, Best Western Plus in Loveland is a little inconvenient to access, however this facility is an unknown gem in Loveland for affordability and their staff. Even the happy hour in the lounge was a great place for out-of-town families to to gather when they arrived the day before. I have already recommended to people I know. Thank-you! Cindy Smith the wedding coordinator went out-of-her way to help us with this event. She was on the premises from 8 am to 10 pm when things wrapped up. She was very gracious and help to our guests and families before, during, and after the reception. Thank-you Cindy!

"Highs and Lows"

3
11/04/2016

Convenient location right off the highway and close to major shopping/restaurants. Rooms were clean. Pillows were comfortable but bed was pretty stiff. AC blew nice cold air, WiFi was fast and reliable. Shower was clean but very small, couldn't do anything with the door open. Breakfast was fair but the same every day. Front desk staff was a little disorganized. Definitely don't get a room towards the back, there is a very strong stench of raw sewage from a drain field right next to the back of the hotel.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your review. All of your comments help us in continuing to improve our guests' experience, and we look forward to serving you again. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Motel/Hotel-GREAT"

5
03/04/2016

I enjoyed everything except the continental breakfast-would prefer just plain white grave to put over items-NOT meat or pork. The beds were exceptionally comfortable. The personnel were all very helpful and professional. Gave us different tips for us to enjoy our stay. Used the business center and that was extremely comfortable, also and user friendly.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your review. We get many compliments on our beds and our service. I was sorry to hear that the breakfast gravy didn't meet your needs, however. On your next visit please let the front desk know you have a special diet need and we can ask our chef to make a concession for you! Hope to see you again soon:) Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Central to Loevland and Fort Collins"

5
31/03/2016

while you could stay at the Best Western in Fort Collins, it is not a Plus, and is a college town hotel. The Crossroads Inn has a restraunt / lounge on site, along with the usual Best Western breakfast. Rooms are above average, and have inside corridors. Staff is excellent. Right across the highway from a new Outlet mall and a large shopping center.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your feedback! We do get many comments about our great central location for many locations in northern Colorado. I was pleased to hear that our staff treated you well. We hope to host you again soon:) Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Electric Vehicle Charging Stations"

1
26/03/2016

I searched through the listing of electric vehicle charging stations at hotels in Loveland, Colorado, on the U.S. Department of Energy web-site and found none. I have not found the amenity on any of the hotel web-sites.

"The Perfect Place for Off Season Stays"

4
03/03/2016

I stopped in the Loveland Best Western Plus at the end of December. The price was low (about a hundred dollars), and the hotel was far from filled. The desk clerk was friendly and efficient, the room was large, but the mirror above the sink could have used brighter lights. The room was clean, and the bed was a little soft, but otherwise very nice. The breakfast area was huge, and the breakfast buffet included omelets, sausage, eggs, bagels, and much more. I appreciated the variety and the quality. I've been to restaurants with worse breakfast selections. And unlike most hotel coffee, theirs wasn't too weak. If you're traveling through Colorado and need a good place to stay or to have a business meeting, consider this hotel.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you so much for your review. I was happy to hear that our property worked so well for your stay. We do get many compliments on or value, with mentions of our breakfast, friendliness and cleanliness. Please visit us again soon!

"Planning your next business or client conference look no further!"

4
16/02/2016

This hotel can answer all your needs for a successful conference. Led by Kelly Chamberlain Sales Manager and Meeting Coordinator and her staff you can be assured your clients will be impressed with the layout of the conference rooms, the audio visual equipment, the refreshment selection, ease of access to parking and rest rooms and lastly they actually have fabulous Minka ceiling fans in their conference rooms to keep the air flowing and prevent those afternoon "naps" when rooms don't have air flow. We will be back!

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your comments. So happy to hear that Kelly helped you to experience a successful meeting, and that we met your needs. Please let us know when we can again help you with a business or leisure stay. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"My opinion"

3
01/02/2016

The price, location is suitable for my group to stay at, and the desk staff was very helpful and accommodating. The only downside is the location seems to attract some less desirable guests probably because of proximity to Interstate Hwy and the night club in the hotel. Otherwise I have stayed here with my group of athletes several times and have had good experience.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your feedback. I was happy to hear that our staff offered good service, was helpful and accommodating. I apologize if there were any guests who impacted your stay in a negative way.. We try to monitor our check-ins to the best of ability. Thank you so much for your loyalty and for your concern. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"CARING STAFF-GREAT ACCOMODATIONS!!"

5
31/01/2016

My Dad has been in a Coma Since 11-13-15. He has been In Loveland, Co Since the end of November. I come at least once a Week from Nebraska to see him and visit my Mom who stays in the room with him at the Hospital, I always feel at HOME when I am at BW, and the staff is so caring and understanding. I wouldn't go anywhere else!! They Have been EXCEPTIONAL to me!!

"Great Experience"

5
25/01/2016

I highly recommend this hotel the service was extremely good and they onsite restaurant and bar are great Food was excellent. The facilities were great and the staff was very helpful and went out of their way to be sure we had everything we needed.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your kind words! So happy to hear that you experienced good service at the hotel and Monroe's restaurant and lounge. Hope to see you again very soon:) Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Great Place to Stay"

5
25/01/2016

Nice clean, modern rooms. Great breakfast, nice lobby, great restaurant and lounge. We were there for a conference, but will definitely go back for another personal stay. The rooms were large and very comfortable. They offered a full hot breakfast and the staff was very friendly.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your feedback! I was delighted to know that you had a good experience during your conference, and that you found the breakfast good and the staff helpful. Looking forward to hosting you again perhaps on a leisure stay. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"A Wonderful Place to Stay!"

5
22/01/2016

I have stayed at Best Western Crossroads in the past and it has gotten better each time. The renovations I've seen in the pool area are quite nice. The breakfast is very good and the quality is better than I've had at other hotels. And... it's nice and clean. I highly recommend this hotel, especially if you want to go to Rocky Mountain Nat'l Park and Estes Park, which is a nice drive, about an 1 hr away.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your review. We are continually improving the property, and it was nice to see that you have been noticing the changes. We do get many compliments on the breakfast, so happy you enjoyed it. Please visit us again soon! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Nice Best Western"

5
06/01/2016

I just love staying at the location when traveling to Colorado, very nice breakfasts, big and clean rooms, only drawback is the entrance to the hotel parking and only one way out. very close to a lot of shops

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Your feedback is greatly appreciated! We do get may comments on our ideal location for N Colo visits. So happy to hear you have enjoyed your stays, and appreciate your continued business! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Best Western PLUS"

5
06/01/2016

Great hotel for a short stay. Hard to access, so consider that if you're driving a large vehicle. Did not try the restaurant, but the specials sounded appealing. If you have family at the Rehab Clinic this hotel is very much worth your time. They provide a special rate for those who have family at the clinic.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your review. So happy to hear that our hotel worked out well for your family stay near the clinic. We are proud to assist in special rates for patient's families in all of the area medical facilities. Hoping to see you again, perhaps for a leisure stay! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Great place to stay in Loveland."

5
05/01/2016

This is one of the best, Best Western property I have stayed in. From the moment you walk in you are welcomed by a friendly person. The rooms are clean and the beds were very comfortable. In the morning the breakfast was very good.

"hotel has everything"

5
26/12/2015

had everything i needed and staff are very helpful and they love pets they have a beautiful pet run. and a restaurant and lounge at the hotel.plus the outlet mall right next door.parking at the door of your room. and is a very quiet hotel.security camera all around the hotel make you feel safe for your family.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your review. I was so happy to see that you enjoyed your stay and were able to take advantage of the pet run and Monroe's restaurant. We hope to host you again soon! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Moving trip"

4
15/12/2015

I had to stay at the hotel as we had taken my bed down to load on moving trailer. The staff was very friendly and helpful. The room was clean and comfortable for the stay. I would definitely return to this hotel again.

"Awesome"

5
10/12/2015

I really enjoy this hotel. Its got clean rooms and comfy beds. I've had the breakfast here in the past and it was delicious. I have had a lot of my team stay here in the past and they have always treated us right. I plan to continue to use this hotel when ever we stay in Loveland for work. I would also use this hotel if I ever stay in Loveland for leisure.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your feedback! So happy to hear that you enjoy your stays here. We do have a lot of teams that return again and again. Looking forward to hosting you for your next business, leisure or team stay:) Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"BEST WESTERN LOVELAND"

5
03/12/2015

Not sure about the name of the lady who arranged and prepared breakfast, but she was exceptional. I stay at a lot of hotels and this free breakfast was, by far, the best I have experienced. Nice to have pancakes instead of the big fat bready waffles. Please keep up the good work!

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your comments! I was so happy to see that you enjoyed your stay, and that the breakfast exceeded your expectations. We are always striving to improve the breakfast options, and appreciate your kind feedback. Looking forward to hosting you again:) Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Clean, Quiet Room"

4
22/11/2015

This wasn't my first choice as it was not the hotel where my conference was being held, but it turned out to be a good choice. It provided easy access to the highway so I could get to my conference quickly. My room was clean and quiet and fit my price range. They offered a nice variety of breakfast items.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your review! So glad our property worked so well, not being your first choice. Many first time guests are pleasantly surprised with our location and service. Thank you again for giving us a try, and we hope to serve you again soon! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"therapy minded"

4
11/11/2015

The overall experience was very good. The staff was courteous and very helpful, the service quite good. The only thing I didn't care for is the proximity of the hotel to two major highway and interstates. this made access to the hotel a little precarious.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your feedback. I was happy to hear that you had a good stay, and that you found us easily, despite the interstate/exit issues you encountered. Looking forward to hosting you again! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"October, 2015"

4
23/10/2015

The breakfast area lady went out of her way to provide cut up fruit that had no added sugar. I did not ask for this, I only asked if the fruit had sugar in it and she looked on the ingredients listed on the tub and identified that sugar was added. I was disappointed that I couldn't eat it. She was able to get some help from another staff member and cut up some fresh fruit and brought it to me. I did not get her name. This really made a difference for me and made me believe that guest satisfaction was practiced instead of just spoken. Thank you.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your review. I was so glad to hear that our breakfast attendant went the extra mile to make your breakfast better. We do have a great "rise and shine" staff, and get many compliments on their service. Thank you again, and hope to serve you again soon! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"STAY AT BEST WESTERN FOR SURGERY"

5
17/10/2015

We had a three night stay at this Best Western for a surgery I had scheduled near there at the Arete Surgery Center. This place was great in everway Staff, Room,l meals, and as such the great hotel made our reason for being there some less stressful. Will go back soon and stay here for pleasure . Thanks So Much

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your kind remarks. So happy to hear that we were able to offer you a nice stay during the surgery. I hope you visit us again in the future, perhaps on more of a pleasurable trip. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"AMAZING"

5
13/10/2015

The service was excellent. We were staying at the hotel due to my brother having surgery the next morning. The location was very close to the hospital and the staff gave us tremendous assistance during our check in and out. They even called the room about 15 minutes after we checked in to make sure we found everything and that it was satisfactory. I would recommend this hotel!

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your review! We do offer many patients and families of patients a close home away from home while in the area. I'm so happy you received good service and a pleasant stay. Hope to serve you again soon:) Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Very comfy"

5
11/10/2015

Spent 6 nights there on a vacation. Clean. Nice breakfast and a great staff. Nice to be able to open the windows! Large pet yard was a plus. Comfy bed. The only thing missing were wash cloths. I'd stay again any time.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your compliments. So sorry about the washcloths, we certainly can make sure you have them on your next stay! Thanks again. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Very Hard to Rate"

4
07/10/2015

We recently stayed a week at this facility, two rooms, family of four. The staff was amazing and very friendly, even down to the maintenance staff on the grounds. The interior was clean and the exterior was as stated in other reviews, very well kept and super dog friendly. We ate meals at the restaurant, beyond pleased. The hotel breakfast, well I've only commented on one/two in my history to be good....its just that typical mystery egg affair (haha), but again clean and well kept. Now and I honestly hate to do this, but the beds were the worst part of our trip. In all honesty, we cannot stay here again, it was that bad. I thought it was just us older folks, but the kids in other room had the same complaints and we all had our own bed. We were exhausted with lack of sleep every day. One, they need replaced, the sink holes were evident after an hour or two and if there wasn't a pad, we would have complained it was too firm, a mid-lower end hotel bed. I didn't investigate enough so I have little to offer and can't quite put my finger on it. I'm not sure what kind of pad they used....we found ourselves to be very hot, maybe memory foam or of that nature, they can hold heat as I've experienced personally. Anyhow, you would get up almost every hour (hot!!), but the room temp would be fine if not freezing as we I had it set to accommodate and reach down to feel the heat where you laid. Crossroads does not deserve this, but considering the bed is what I needed most on this trip, having so much to do in a short amount of time, it was beyond disappointing.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your feedback. I was so happy to hear that you enjoyed the hotel in general, the grounds, breakfast etc. However, saddened that you didn't receive the good nights' sleep we intend to provide. Replacing the mattresses is an ongoing process, and unfortunately you received rooms that are on the list to replace. So sorry it affected your stay, and I do hope you will try us again. You may contact me directly when booking. We will make sure you have a great mattress and a great sleep. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Friendly staff, comfy bed"

4
06/10/2015

I enjoyed my stay at the Best Western while I was in Loveland CO for a wedding. Everyone on the staff was very courteous and helpful. The beds are great! I enjoyed the breakfast, which had nice hot options. Everything was clean and I liked the little dispensers for soaps and shampoo in the showers!! That was kind of a unique detail that I enjoyed.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your feedback! So happy you had a nice stay, and that you found the bed to be comfy. We do get many compliments on our beds, as well as our breakfast, and staff. Thank you for your comments on the bath dispensers. We do need to hear more feedback on these, as they are a bit unique. Come visit us again! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Incompetence"

1
04/10/2015

Just sent this email to Reservations at the hotel. I made a reservation last April for one room for (an out of town guest) three nights, October 1, 2, 3. Additionally, I made a reservation for two more rooms for (myself and my daughter & her husband) one night each, October 2nd. The confirmation pdf files I requested after learning of the initial mistakes are attached. When visiting the area in August, I stopped in to check on the reservation and there were multiple mistakes in the booking that were supposedly "fixed" by the person I spoke with in person at the desk. At that time the name of the out of town guest was supposedly added to the 3-night stay. On arrival on October 2nd, I found the reservations were still inaccurate, and asked for new paperwork. The three night stay had already been paid in cash and the out of town guest showed me his receipt. The room charge amount had to be changed on the other two rooms, for one night each. This, after me refusing to sign as the dates were incorrect on the printout. Now I see charges on my Mastercard for 6 nights of stays. The $93.75 was for the banquet room is correct. the only other correct charges are the $107.36 for one night each, rooms 244 and 242. I have notified Mastercard to dispute the transaction and am hopeful that someone in your organization can make the necessary corrections ASAP. I am currently in Hawaii and unavailable by phone. I will, however, check my account again tomorrow, expecting this matter to have been addressed.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your feedback. My sincere apologies for the problems you encountered with your reservations. Our front office manager is contacting you to discuss the matter in depth, as the original reservations were made through Best Western directly, and not through our hotel. Because of this complexity, we will be contacting Best Western corporate office to find out how some of these issues occurred. I am so sorry for the inconvenience you have experienced, and I will assure you that we will take steps to make things right. I hope that you will consider staying with us again, providing us a chance to provide you a much better reservation experience. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"wedding party"

5
04/10/2015

would recommend this hotel to anyone !!! It is filled with wonderful and caring staff to make a stay great.The atmosphere was relaxing and the help we received was excellent.The food and service was great and first rate .

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your kind remarks! I was so happy to see that you enjoyed your stay while attending the wedding. Please visit us again if you are in the area. Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Great Value and Hotel"

5
02/10/2015

This is a great hotel, rooms were very comfortable and clean. Restaurant had great food, good selection, and value. Try their prime rib special on Friday nights. Definitely recommend next time your in Northern Colorado.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
Thank you for your feedback. So happy that you enjoyed your stay, and that you found Monroe's to be a good value. We get many compliments on our Friday Prime Rib special. Looking forward to hosting you again soon! Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]

"Great Staff"

5
14/09/2015

They had some great stay at this location. Rachel at the front desk and Violet in the Restraint where awesome during the stay. There was good internet provided at this location with a good continental breakfast provided in the morning. They hotel was also pet friendly where they made a point to have dog treats out for guest with animals.

BWCR_General_Manager, Director of Sales at BEST WESTERN PLUS Crossroads Inn & Conference Center, responded to this review
We appreciate your comments. I was so pleased to see that you received great service from Rachel and Violet during your stay. Our four-legged friends do love the doggie treats! Please visit us again soon:) Todd McIntyre Director of Sales and Marketing 970-667-7810 [email protected]