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Codes Avantages

Destination

Louth, Royaume-Uni

Date d'arrivée

05/10/2022

Date de départ

06/10/2022

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2  adultes0   enfant

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Codes Avantages

Best Western Plus Kenwick Park Hotel, Louth

Kenwick Park Estate, LN11 8NR, Louth, Grande Bretagne - Voir sur une carte
Best Western Plus Kenwick Park Hotel - Vue extérieure Best Western Plus Kenwick Park Hotel est idéalement situé dans le centre de Louth. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Best Western Plus Kenwick Park Hotel se dresse au cœur d'une magnifique propriété de 130 hectares, le Kenwick Park Estate, dans une région où la nature est resplendissante. Ne nous croyez pas sur parole : découvrez vous-mêmes ce cadre superbe à l'occasion d'une escapade entre collègues ou d'un weekend dédié au golf ! Vous serez entourés de mille soins dans notre centre de santé de luxe avec piscine intérieure chauffée, bain bouillonnant, bain de vapeur, sauna, gymnase, squash, courts de tennis et studio d'aérobic. Partout où vous irez dans notre région, vous pourrez admirer des paysages splendides. Notre hôtel est renommé dans tous le pays pour son cachet, son charme, son luxe et son style. Notre parcours de golf de championnat de 18 trous par 72 (qui s'étend sur plus de 6 km) ne manquera pas de charmer nos clients avec ses départs impeccables, ses greens exceptionnels et ses fairways à travers un terrain boisé. Neuf lacs et un clubhouse classé niveau II complètent l'ensemble, sans oublier les nombreuses installations de qualité incluant une zone d'entraînement et des cours professionnels.Passez un excellent séjour !

Best Western Plus

Kenwick Park Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Restaurant sur place
    Restaurant sur place
  • Bar-salon sur place ou à 30 mètres de l
    Bar-salon sur place ou à 30 mètres de l'hôtel.
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Dépôt en coffre-fort à la réception ou dans la chambre
    Dépôt en coffre-fort à la réception ou dans la chambre
  • Centre de soin/de fitness
    Centre de soin/de fitness
  • Service d
    Service d'étage
  • Blanchisserie/nettoyage à sec
    Blanchisserie/nettoyage à sec
  • Terrains de tennis sur place ou à proximité.
    Terrains de tennis sur place ou à proximité.
  • Parcours de golf sur place ou à proximité.
    Parcours de golf sur place ou à proximité.
  • Écologique
    Écologique
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Travelers Choice 2020
Certificate of Excellence 2020
 
Travelers_Choice 2020
 
Basé sur l'avis de 1064 voyageurs
Note attribuée
Excellent
457
Très bon
300
Moyen
162
Médiocre
72
Horrible
73
CONSULTEZ LES AVIS POUR
En couple En couple
328
En famille En famille
205
Escapade entre amis Escapade entre amis
212
Professionnel Professionnel
97
Voyage solo Voyage solo
29
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"An excellent choice"

5
C7808UPerich, Lancaster, United Kingdom 09/09/2022

Whether you were going on a break for golf, swimming and gym facilities or spa this Hotel had it all. We took our dog with us and it was just so easy to take her out. The area was well lit and that was joy in itself and we felt safe.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Thank you also for saying it was an excellent choice & we look forward to welcoming you back.

"Kenwick park"

5
paul l, Kent, United Kingdom 05/09/2022

Lovely and relaxing place to come to very clean and tidy staff very friendly and polite the spa facilities excellent and again clean restaurant good lovely food also the grounds are very good golf course for those who play plenty of room to go for walks the rooms we stayed in was very clean and tidy I will be coming again

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its great to read that you enjoyed your stay with us & also that you will be returning. We look forward to welcoming you back.

"Kenwick Park is a breath of fresh air!!"

5
Sue M, Sandhurst, United Kingdom 02/09/2022

If you like the outdoors, this is the place to stay. I was here on business for 3 nights at stayed at the hotel. I did not know about all the other activities it offered until I stayed here. Had log cabins in wooded areas great to get back to nature. Sporting activities for all - Golf, kids outdoor activities, indoor swimming pool and spa facilities... caters for everyone's tastes. Food was excellent too, although a limited choice if you stay more than a week and decide to eat in every night. I will definitely be back

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review & also your personal recommendation. Its great to read that you enjoyed all aspects of your stay & we look forward to welcoming you back.

"Great for our short family break"

5
User 02/09/2022

This hotel is lovely with friendly staff and good facilities. Dinner in the restaurant which was good quality, tasty, and good value for money in a relaxed family friendly atmosphere. We were able to make good use of the pool and gym facilities and met other families who were equally happy with their experience.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its great to read that you enjoyed all aspects of your stay with us & we look forward to welcoming you back.

"Hideaway break"

5
User 31/08/2022

We Stayed in room 305 in the end and this was just what I needed beautiful room amazing surroundings and big shout out to Alan, bridie and gavin who was amazing and couldn't do enough for us thank you

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its great to read that you enjoyed your time with us & we were more than happy to help. We look forward to welcoming you back.

"Fantastic wedding day"

5
User 29/08/2022

We are just back from the most fabulous wedding day we could have ever wished for! As anybody can see the hotel, grounds, spa and lodges are just beautiful but what really makes the place is the staff. Nothing was too much trouble for us or our guests, every little whim was catered too. A special mention to Sam and Les the wedding coordinator and master of ceremonies, true professionals. Also the chef, kitchen, bar and waiting staff, house keepers, porters and reception staff were all fantastic. The food at our wedding was out of this world and we have had so many lovely comments. The bedrooms and lodges were top class. There was a wedding on the night before ours so I stayed in the new part of the hotel in an executive suite rather than the “official” bridal suite but it was just as good if not better. We had quite a big wedding and from start to finish it was just perfect, you really are in safe hands if you book your wedding here. Finally to add, we are a “covid wedding couple” and were originally supposed to be married in July 2020, Kenwick moved the date and arrangements without issue no less than 3 times. Some of the best customer service we've ever had.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your amazing review following on from your wedding day & congratulations to you both. Its great to read that you enjoyed all aspects of your big day & were well looked after by Sam, Les & all of the front of house team, kitchen team as well as others. We hope that you will come back & visit us again soon, Maybe a return visit on your anniversary? We look forward to welcoming you back.

"Very relaxing"

5
User 28/08/2022

Me and my partner came for a little get away, we had an amazing time in the lodge. It had everything you need. The hot tube in the woods with a lovely experience. We have both spoke about coming back and doing all again and we have told everyone about our experience and have recommended here.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review & personal recommendation. We look forward to seeing you again.

"Excellent for a Ladies golf away break"

4
jillcannings2, Uppingham, United Kingdom 22/08/2022

August 16th - 18th we took 24 ladies from Greetham Valley golf course on an away break. We chose the venue because we had had a good experience a few years previously and prices were very competitive. During the planning phase, as we communicated about our numbers, room needs etc. they were very helpful. The day before arrival one member had a severe medical emergency and was unable to come. They did not charge. We had a private dining room for our meals for the group and for use for prize giving. Our members enjoyed the spa and golf

"Has a lot of potential"

3
DeanJ198, Downham Market, United Kingdom 12/08/2022

I am guessing that in the past this hotel and spa would have been great but it is showing signs of tiredness and i think its well overdue its proposed refurb. That aside the wedding organisation and the staff supporting the wedding were second to none and i cant commend Les any higher than to say that he is a credit to the hospitality industry

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review & your great words about Les the wedding organisation & team that worked that day. We look forward to welcoming you back.

"Mixed Stay"

3
User 11/08/2022

We stayed here for three nights, two of them disturbed by the fire alarm going off at night, the second one at 2.30am, when I mentioned this when we checked out no apology or reassurance given. No one came to reassure us when both alarms went off. We had lunch there, unfortunately it was poor and jacket potatoes were cold and inedible. Breakfast was busy, but a lot of choice, staff seemed quite stressed and tried their best. Swimming pool was lovely but we were told at one point, quite rudely, that we had to book five days in advance and that it was fully booked for the whole day. They managed to squeeze us in at 10am and it wasn't busy. We were under the impression that if we stayed in the hotel we would have priority if we wanted to swim. Unfortunately our hooded towel was taken by mistake during a room clean. I informed reception who said they would contact me about this, I am still waiting for a phone call. On the plus side, lovely setting and room was clean.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. I am sorry to read that you have mixed feelings after your stay. Unfortunately at this time of year, we are having issues with 'thunder flies' getting into the small holes in the alarm sensors & triggering the alarm. I do have our fire alarm company & pest control company looking into this to hopefully elevate this happening moving forwards. We had a whole new fire alarm system fitted earlier this year so this is the first summer we have had with this system. I will speak to the head chef regarding your lunch & also the reception manager regarding your hooded towel. We do hope that you will be able to visit us again soon.

"Never again!"

1
User 05/08/2022

After a terrible few years for me and my partner this was the first 1 night away we have had in many many years so I wanted to make it special for us both as i know it will be many more years before we get to have 1 night away again. Completely ruined by this awful hotel!! You can't check in until 4pm and have to be out by 10am so u don't even get 24 hrs in ur room. We were not told about having to book to have dinner in the restaurant so when we went to have a meal together we were told there was no room and so we ended up going back to the awful room and not having anything to eat. I actually cried when I saw the room we were staying in!! Wallpaper coming off the walls, basic, old, dirty furniture, and the beds yuk!! The beds are absolutely awful! The most uncomfortable mattress I've ever laid on (I say laid because there was not a single minute of sleep had) theres huge dips in the mattresses, my feet and head were higher than the rest of my body! Gave me backache!! You can feel and hear every single spring, honestly the worst bed I've ever had to lay on! £144 for 1 night of hell, I could of and really wish I had of stayed somewhere much nicer and comfier. And before you come back with 'ur refurbishing the rooms' if this is the case then you should not be charging £144 for the rooms that haven't been refurbished!! Ruined our only time away together! I will not be recommending this place to anyone and I will definitely not be returning!

"Disappointing"

1
LisaE654, Lincoln, United Kingdom 02/08/2022

Stayed here last week for a wedding. The couple got married outside which was lovely apart from the amount of wasps outside and in the bar! You could see the wasp nest on the outside of the building. Wedding guests were being stung, wasps in drinks. It was a nightmare and very distracting from the wedding ceremony. Mentioned it to the girl behind the bar who shrugged her shoulders and said she didn't know anything about it as wasps were all over the bar in front of her! Room was okay, clean which was nice. Overlooking the roof and the sound of a noisy fan droned on all night. Very expensive for what it was. Check in at 4 is very late for the cost. Luckily, we were able to check in at 2 but for less than 24 hours in a room, £102 is very overpriced. Don't bother having a shower, it's a trickle. Water pressure is absolutely terrible. Very nice location but not a great stay, would not stay again and would definitely advise people about the wasps beforehand. Also this hotel is card only, do not take cash at all.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review & I'm sorry to read that you found it disappointing. Unfortunately we cannot do a lot about flying insects outside at this time of the year & they will come inside with having doors & windows open to allow the air to blow through. We do have pest control devises outside of the hotel building to hopefully try & help catch wasps. We do advertise that check in is at 4p & that we are also a cashless site, so I'm sorry if you did not see this.

"Weekend spa break"

1
ian b, King's Lynn, United Kingdom 02/08/2022

A beautiful place to stay in a marvellous setting. The bedroom was very spacious and you could have had a dance in the bathroom. A very large comfortable bed. The only negative comment would be about a very limited evening menu..The addition of a pasta dish and some dishes with fresh seasonal vegetables would improve it greatly. All the staff were very helpful and friendly.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review, its a shame that although it appears that you enjoyed most of your stay, other than you recommending some additions to the menu, that the scoring is so low. We hope that you will visit us again soon.

"Short Stay"

5
User 01/08/2022

The hotel was very nice and the staff were excellent and dealt with all enquires with no fuss we would stay there again and the gym and sauna are good the restaurant was nice and tidy only problem is there are to many items with chips maybe an assorted arrange of potatoes would be nice.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review following your recent stay & that you found the staff excellent. If you prefer a different option with any meal, please do not hesitate to ask & if there is something else that we could offer, we would be more than happy to do so. We look forward to welcoming you back.

"What a lovely weekend"

5
User 25/07/2022

We stayed for 2 nights for my best friends wedding and it was just the perfect weekend. The staff were so lovely and couldn't be more helpful. The food was beautiful .... I have allergies which were catered for without hesitation. Every time we passed a staff member they had a smile on their face and every request we had was dealt with without a second thought. The beds were so comfortable, fans were available, breakfast was lovely and regularly replenished so was pretty fresh throughout the morning and plenty available. So clean and lovely. cant thank you enough for a wonderful weekend stay

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review of the hotel, staff & food & its great to read that you had a perfect weekend. We look forward to welcoming you back.

"Delusions of Grandeur"

2
User 19/07/2022

On the plus side - the large bed in our premium room was very comfortable, the views were lovely and there was a complimentary EV charging point, but it's all downhill from there. This hotel relies of on its lovely setting and the fact that the building looks quite grand from the outside and from a distance, As someone else has said on TA it was like going back in a time machine to the 1980s, cheap, old fashioned, tacky furniture and decor everywhere. My partner said it reminded him of an old people's home. We paid £160 for a so called 'premium' room, yes it was a large room, there was a four poster bed and the view was lovely, but the furniture was like something you'd find in a student let - e.g plastic sofa and chairs. The shower pressure was very weak and the blind in the bathroom didn't work properly. The worst problem was the noise - our room was above the terrace where every night there were groups of people drinking, shouting and laughing until quite late. Nothing wrong with having a good time, but this is not the place to stay if you are on business or looking for a rest and an early night. Service was very patchy with some staff being charming and attentive, and some staff being very apathetic. The food was awful, cheap ingredients and badly prepared. We were shown to a table with sticky ring marks and when I asked for it to be wiped the waitress then left the top of the table swimming with a puddle of water. No common sense or initiative. Likewise when I commented on a large boot print on the seat of my chair before I sat down on it in light coloured trousers the waiter shrugged and walked away with no attempt to change the chair or clean it. I could go on....

"Disappointed"

3
User 15/07/2022

We recently booked a spa overnight stay at kenwick, having been twice previously and enjoyed it. We were so disappointed this time, the overall experience was below average.. the place is dated, run down and shoddy. The afternoon tea was average…definitely nothing home made about it, plastic sausage rolls and cakes/hard scones. The tables hadn't been wiped, the glasses were dirty. The evening meal was terrible, service was slow. The food was sub standard, cold, tasteless and one of the plates was served with a hair on it. The menu was limited and more suited to whether spoons than a spa hotel. The overall experience was below average, definitely not value for money and I wouldn't recommend it to anyone!

"Excellent service excellent staff excellent food."

5
F3962PDjamesp, Sutton in Ashfield, United Kingdom 05/07/2022

We had just walked out of a britannia hotel as it was unfit rang best Western to try get a last minute room they managed to get me a double deluxe with spa included perfect for my wife's 40th birthday we arrived after only booking 1 hour prior we was checked in quickly. Looking around you could see how clean it was went up to our room what can I say perfect. We booked with breakfast the bed was that comfortable we did not want to get up. On heading down for breakfast there was the standard buffet with continental breakfast cereal fruit selection tea coffee juices for a really small fee you can order extra like salmon bagels so that was our breakfast all cooked well the restaurant in the evening is good value and quality with a small but more than adequate menu. The staff our all very friendly and a pleasure to be in the company of all I can say is the staff and management are a real asset and make the stay even more pleasurable. The spa is fantastic included in your booking and we have used it few times cleanliness is at the top level here as well in the current climate this is a big plus. I would recommend this very highly so much we have tried to extend our stay for a few more days unfortunately they are fully booked and now wished we had booked for a longer stay.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its fantastic to read that you had an excellent stay, service & found the team excellent too. Its always a pleasure to read that guests like yourselves have had a nice relaxing break & enjoyed all aspects of your time here. We look forward to welcoming you back.

"Lovely stay"

5
User 05/07/2022

Good value for money Lovely food - nothing too much trouble for chef Friendly helpful staff in all areas Excellent leisure facilities Would recommend the spa for a massage Pleasant surroundings Would recommend

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review & personal recommendation. Its great to read that you had a lovely stay & that you were well looked after by the team. We look forward to welcoming you back.

"Leisure Stay at Kenwick Park Hotel"

4
craddockpaul, Ravenshead, United Kingdom 23/06/2022

Superb stay in the Garden View Suite. The hotel and grounds are great and we thoroughly our stay. The forest walks are good. The terrace bar is great for al fresco dining. We are going back in August. Well done

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. Its great to read that you enjoyed your stay with us & have booked to stay with us again, so we look forward to welcoming you back.

"MR,MRS SQUARE"

5
User 23/06/2022

This is our 4th spa break at Kenwick park we had a issue that was dealt with straight away by talking to Phyllis who then discussed it with Alan who resolved the problem and apologized for inconvenience ,we can not thank them both enough for their help they went above and beyond they are a credit to the company for doing a excellent job! we will continue to visit, thank you both of you we appreciate all the hard work you guys do!!.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your wonderful review. Its great that you are returning guests. I am pleased we were able to deal with the issue you had, after advising us about it. It was lovely to deal with such a lovely family. Thank you also for your kind words regarding Phyliss & myself. We look forward to welcoming you back on your next visit to us.

"Choose Your Room Carefully!"

4
Rita P, Lincoln, United Kingdom 20/06/2022

We arrived for a 2 night stay and had booked 2 rooms. Our intial rooms (301 and 302) were dreadful! The main problem was that the rooms were on the top floor and as it was so hot we wanted to open our windows, but the noise from a broken kitchen extractor fan plus a refrigration unit was so noisy that we asked for 2 room changes. The manageress was really helpful and our daughter was immediately moved into room 119 and it was stunning! The room was newer, bigger and had a fab view of a wooded area and golf course. Unfortunately there were no other rooms available to move me and my partner that evening, but we were told that the kitchen extractor fan would go off at 11, it didn't, so I rang the night manager at 12:30 who helpfully turned it off. The next morning at 7a.m, with very little sleep due to the noisy refrigeration unit, we went back to reception and were told that we were moving above our daughter in the new block and were allocate room 220. I so wish we had been allocated these 2 rooms from the start, because they are truly relaxing and quiet. The staff were all great, breakfast was lovely, although we would have appreciated a bit more choice of fresh fruit. And a note for vegetarians - veggie sausages need to be ordered by your breakfast host, but they were yummy! The evening meals were good sized portions and the bar prices weren't over the top either.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. For future reference, if you book a deluxe room, you will be allocated rooms at the far end of the building where we managed to move you too. We are now looking at a substantial refurbishment for the older style rooms & all public areas. On the breakfast menu it does advise that vegetarian sausages (which i pleased to read that you enjoyed) can be ordered, along with many other items. We hope that you will be able to come back & stay with us again.

"A mixed bag"

3
P1401BCjohnh, Lincoln, United Kingdom 19/06/2022

Some good and some bad. The good. Our room (in the end) was smart and clean. The breakfast sausage was amazing. Bar prices not bad. Nice setting and grounds. Staff were pleasant. The bad. Service in the garden bar was very slow as it was left to one person, who did her best but she needed help. We were initially given a room in a separate building -'a small converted house. Having taken my mother in law to her room, ours by comparison was very poor. For example she had a double walk in shower. We got a dated 80s colored bath with shower over it. The whole place smelt damp. Why were we given this room when we booked two rooms and the other was so different? I'm suspicious that it might be we are a same sex couple and this original room had two beds as opposed to the double we booked. It's amazing how often this happens.... To be fair we asked for a room change and a very helpful lady on reception sorted it, giving us a room near the other we booked. (Why didn't we get that originally?) Check in/out -'this is a big downside for us. No check in till 4 and check out at 10am! No chance of a lie in!

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. I can assure you that as a same sex couple, this would not happen on purpose, all guests are welcome & its great to read that the receptionist was able to assist you. Rooms - this would depend on the room type booked. We do have some modern style rooms which are our deluxe rooms. We are currently in the process of looking at a rather substantial refurbishment for our current standard rooms & also all of the public areas. We hope that you will be able to stay with us again.

"One night stay"

2
User 18/06/2022

First impressions of room were that it is a little dated.. some of the wallpaper has started peeling and water stains in the dated bathroom. Later tried to have a shower. Water pressure was dreadful! What would take me 10 mins at home took me 30 mins! Had to call down for room service for toilet roll as only a quarter of a roll in our room! Only 2 bath size towels when 3 people booked to stay! Had to wedge window open as was not staying open and no child lock on window despite being on 1st floor! One of the bedside lamps not working and couldn't use bar as private wedding function booked! Parking was dreadful and spaces very tight. Upon ordering room service some items listed on menu unavailable! Swimming pool was lovely as was sauna rooms.. very clean and beds comfortable. Would I return… No! For the money charged I have stayed in much better

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. Unfortunately some of our rooms are in need of refurbishment, along with public areas & this is now being looked into. We do have more modern style rooms currently & these are classed as deluxe rooms, just for your reference for any future bookings. I will speak to housekeeping regarding those bits in your room. We do have overflow parking on site which is within minutes walk of the hotel. We do hope that you will be able to return & stay in a deluxe room.

"Return Visit To Kenwick Park"

5
JefandSue, Leeds, United Kingdom 23/05/2022

Our second visit to this hotel after enjoying our previous visit during the pandemic felt we must return.The facilities including the golf are excellent with all staff extremely helpfull. Will return!

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review following on from your recent visit to us. We look forward to welcoming you back.

"Absolute shambles!"

2
Boleyncastle, Norfolk, United Kingdom 22/05/2022

The hotel itself is good, but the staff let it down. We were part of a group booking, so had our own room for dinner and breakfast. First morning, although we knew where our room was, we were called back in order to be shown to the room. Then just left with no instructions as to where the fruit juice, cereals and buffet were,or that it was self service. We were left to just sit there until someone went back out to see what was happening! Friday morning was busy, they actually ran out of eggs, bacon, sausages, bread, coffee. No forethought at all ie we are running low, let's organise some more. It was a case of run out first and then try to deal with a situation worsening by the minute with a breakfast room full of complaining people milling about looking for something other than baked beans or half a tomato! Most of the staff appeared to have had little training, and most of them very obviously didn't want to be there at all. Some were even complaining to the guests.

"Spa weekend"

5
User 16/05/2022

A group of 6 friends stayed in a lodge on a spa weekend to kick start my 50th birthday month. We had originally booked through the Spabreaks company (NEVER AGAIN) they messed up the booking with kenwick park and poor Chloe-Ann from kenwick park had to resolve Spabreaks mistakes which she did perfectly. She up graded our lodge and gave us a complimentary Afternoon tea. All the staff from the restaurant, chefs and spa area where fantastic nothing was too much trouble and the food was wonderful. I would definitely recommend kenwick park and will definitely be booking again. A fabulous weekend away.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its great to read that you were looked after by the team in all areas & we look forward to welcoming you back.

"Great Location and Relaxing"

5
Hunnigirl, Boston, United Kingdom 16/05/2022

Staff were welcoming, helpful and kind. The Spa was relaxing the pool and saunas were great. The room was lovely and great size. The restaurant had lovely views and staff were helpful. Menu wasn't vast but this may have helped decision making!

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review & we look forward to welcoming you back.

"Dirty room"

2
Susan H, Grimsby, England, United Kingdom 13/05/2022

On arriving we was given a room we wanted a double bed not twin so we pushed together on doing so there was about a inch and half on dust on the carpet nuts and screws on the floor and chewing gum dried the breakfast time was a joke they had 2 people front of the house and running out off every thing staff couldn't keep up tried there best bad management we had been at a wedding night before all wedding guests in different rooms no tea spoons and to top it all 2 staff 100+covers over three places poor staff have to run around

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. I am sorry to read of the issues. We do pull out the beds on a regular basis, along with other furniture & clean underneath or behind, but unfortunately this cannot be done between each reservation but i will advise the housekeeping manager. Unfortunately also from time to time we do have staff call in ill & early in the mornings it is then difficult to arrange additional staff to come in & cover. The hotel manager was also covering reception due to illness.

"Slightly disappointing..."

3
GeorgiM456, Lincolnshire 09/05/2022

Myself and now Husband were getting married at Kenwick Golf Club (which is separate to the hotel) but had booked the hotel for x 3 nights (the night before the wedding, the night of the wedding and the night after wedding) The hotel itself was nice enough with friendly staff, and the room we stayed in was also really nice and modern, so can't fault that! However, I had emailed the hotel a couple of weeks prior to our stay to see if there were any extras I could 'add on' to make our stay extra special (which I offered to pay for prior to arrival), I suggested a bucket of beers could be placed in the room so my husband-to-be had a nice surprise when he checked in - the hotel receptionist Mary said she'd check with her manager and then come back to me, but unfortunately I never heard anything back. During the week of the wedding I was so busy sorting other things, I just didn't have the time to chase this up. So, overall the room was lovely, but we weren't made to feel special in any way.. despite us choosing to celebrate such a special occasion with Kenwick. Other hotels we have stayed at have put congratulatory cards in the room etc even for just anniversary's/birthdays, so the fact Kenwick didn't make any effort when they knew we were celebrating our Wedding day was a tad disappointing.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. Unfortunately Mary has left the company & moved onto different pastures so i can only presume that this information was not passed on, it is certainly something that i was not aware of, which i can only apologise for. We hope that you had a great wedding & thank you for the lovely review of your room, the hotel & the friendly staff. We hope that we can welcome you back.

"excellent stay at Kenwick park"

5
Bookworm2229, Stanford-Le-Hope, United Kingdom 08/05/2022

room was lovely, clean and very comfortable, staff very helpful and friendly, food was good, swimming pool lovely, and spa excellent the treatment's I had were very good value and excellent I could not fault , grounds are beautiful over all a very pleasant stay.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its great to read that you had an excellent stay & were well looked after. We look forward to welcoming you back.

"An enjoyable holiday"

4
Michael R, York, United Kingdom 01/05/2022

We booked for a weeks rest and recuperation. It was our second stay at the hotel in a superior room. One of the best rooms we have stayed in, at any hotel. The view across the golf course in the early morning is one of the best vistas you could have. The staff both house keeping and restaurant we're very attentive. The food although not fine dinning was of a very good quality. Although the menu was limited when staying for 7 nights. We used both the spa and golf course and found both excellent. Would recommend this hotel for a quiet country retreat. Great facilities and the town is great for shopping and the coast is on 10 mile away

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review Michael & your personal recommendation. It was great to see you again & that you had another enjoyable stay. Whilst we are awaiting confirmation of our dinner menu & then sent to print, we are currently doing our own daily menus. We look forward to welcoming you back on your next visit.

"Delightful Afternoon Tea"

4
User 29/04/2022

Very nice afternoon tea served with a glass of prosecco was enjoyed by 4 of us and nothing was too much trouble. The gluten free guests were extremely pleased. A super choice of savoury bites, with scones and cakes all home made - and attentive staff - well done and thank you. Would definitely recommend.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review & personal recommendation. We are pleased that you enjoyed your afternoon tea with us. We look forward to welcoming you back.

"We Should Have Walked Out."

1
RiaRia1000, London, United Kingdom 24/04/2022

We decided to try this place again for an evening meal. We had not been since before the first lockdown as the staff were so rude the last time. We left it for a while to see if things had got any better and if the place had been updated as it was sad and old previously. Hmmm... When we got there, we wondered why we had bothered as the menus and the place was still the same. The staff could not cope with any questions about the menu. They either leant over us saying 'Oh...Um...Dunno' or they cockily, and inaccurately, pretended that they had the answer at their fingertips. They didn't. Our meals arrived messed up 6 times over. Eventually, we got it sorted. No discount was offered. While we were eating, on what was supposed to be a quiet couple's meal, staff arrived to noisily relocate tables around us as if we did not exist. In addition, we were seated near to a family with toddlers who were allowed to crawl all over the floor and scream the place down, even though it was much later in the evening. Nothing was said about that. We should have lifted our plates and moved into the bar area, but, by that time, it had all gone horribly wrong. We should have walked out. Pity we didn't. Instead, we paid, for overpriced, bland food, served by individuals who need to be trained in public relations. Ironically, we handed over our hard-earned cash via the only payment method we were 'allowed' to use, which was not our personal choice and which staff argued was the only one they would accept. What an insult to injury right at the end of the evening, and they were still hanging around looking for a tip. A miserable experience. We are learning from the experience. We hope that this awful restaurant does too.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. i am sorry to read that you did not enjoy your recent dining experience with us. Our menus are currently produced daily whilst we await our new menus from the printers. I would hope that the issues you write about were discussed with the duty manager at the time so that some, if not all of the issues could have been resolved or dealt with appropriately. Kenwick Park Estate is currently a cash less site & this information is on our website as well as signage at reception, in the restaurant & bar areas & located throughout the hotel.

"Amazing Spa day visit"

5
Tremma_74, Leicester 21/04/2022

Wonderful treat for my mums 71st Birthday and everything was lovely and spot on. The warm welcome from staff, greetings, afternoon tea, treatments and hydropool with spa rooms and facilities were brilliant. Really enjoyable day, will definately visit again and recommend to anyone looking for a luxurious treat.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its great to read that you had an amazing time celebrating your mums birthday & also the personal recommendation & we look forward to welcoming you back.

"Amazing Stay"

5
User 20/04/2022

We recently stayed at Kenwick Park Hotel for an Easter break, and a family party. The staff were amazing, friendly and professional, nothing was too much trouble. Breakfast buffet was constantly refreshed with tasty items. We ate in the evenings, and the menu was varied, and the food was excellent. The room was clean and spacious with lovely views of the golf course and grounds.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its great to read that you enjoyed all aspects of your stay & time with us & we look forward to welcoming you back.

"Dont forget to book"

4
Vanlife78, York, United Kingdom 19/04/2022

Nice clean hotel all the staff were helpful and friendly had one or two issue which were resolved for us no problem. The gym pool spa etc all clean and tidy. The grounds are lovely theres a nice walk down to the woods. However… you have to book most things swimming evening meal spa and a time slot for breakfast. We did bot find this out u til we arrived and tried to use the pool and have an evening meal.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. Its great to read that you enjoyed your stay overall. We do advise within our confirmation letter & pre arrival email that both the leisure centre facilities & dining reservations do need booking in advance to hopefully avoid any disappointment. We hope that you will stay with us again when you are next in the area.

"Great stay"

5
downingnatasha, Leicester, United Kingdom 19/04/2022

Excellent location close to plenty of sea side towns and very pet friendly. Staff were excellent and very accommodating. The grounds were nice and spacious and plenty of space for the dogs to run around.

"Nice hotel"

4
less853, Sheffield, United Kingdom 13/04/2022

Lovely hotel, brilliant staff, the room was brilliant, bed, enormous, lovely and warm. Good sized TV,,we managed to access Netflix. Bar prices are over the top .. bottle of rose wine £25 but we were a captive audience so tough !!. You can order takeaways to be delivered to pick up at reception...we ordered from China Garden in louth, good portions & for 2 persons came to £15...I gave £20 and it was well worth it. Louth Town centre is 10mins away so buy your wine from there.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. Its pleasing to read that you enjoyed your stay & we hope that you will be able to stay with us again.

"Spa break"

2
User 13/04/2022

We stayed for a spa break in April 2022, this was my 4th spa break here and it was so so disappointing compared to the previous ones, to the point we won't return again. The treatment, a facial, was great and can't complain about that at all. The spa facilities were good, however the steam room was out of order, which it has been for a while I believe. The afternoon tea was such a letdown, the sandwiches were dry, you get a random bit of sausage roll that's been ripped off a larger sausage roll - why they don't cut it I'm not sure! The scones were so dry, the 2 small cakes were just awful, so so dry it was like powder in your mouth! I've since looked back on trip advisor and seen other people mention this and the manager responds with saying they will let the spa know but clearly nothing has changed. The hotel is so old fashioned and it's like walking into a care home; smells like one too. We had a room upgrade due to a separate problem we had with the hotel prior to arrival so were in the newly refurbished part, it's just on par with a premier inn though so nothing deluxe about it. Dread to think what the other old fashioned rooms are like. The restaurant menu was really quite disappointing with not a great choice of food, it was nice though just a bit boring and nothing exciting to choose from (tomato soup & pork chop) I was too scared to order the brownie in case it was the same as the powder dry one from the spa so went for the cheeses and for £9 it was another let down, 2 small triangles of cheddar, 2 triangles of smoked cheese and a random green cheese with 5 crackers and about the same amount of grapes. Breakfast was fine, it's a help your self set up which was great as you can get what you want and leave when you want. Paid our settlement on leaving, not asked if we had a good stay or anything but by this point we were just done and wanted to get home after barely getting any sleep due to the rock hard bed and pillows. I'm not sure if it's covid that's caused the hotel/spa to go downhill or a change of owners but honestly it used to be such good value for money doing the spa breaks and I now feel like it wasn't worth the money and I wouldn't recommend to others anymore like I used. It's such a shame it's gone so downhill.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. I am sorry to read that you left feeling disappointed. I will pass the comments of the spa over to the spa manger & hopefully they can sort this. We are hoping in the near future or refurbishment for the bedrooms & public areas of the hotel. We are currently doing daily menus whilst we await our next menu to be put together, designed & then printed. I am also sorry to read that you will not return.

"Amazing hotel"

5
User 09/04/2022

Shocked at just how much we enjoyed out stay at Kenwick. Beautiful grounds, cosy beds, great food and very clean throughout. The staff were amazing! All so friendly and welcoming from the very second we step foot through the door. The hotel manager was especially friendly and went above and beyond to make sure we enjoyed our stay.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely 5* review. Its great to read how much you enjoyed your stay & we look forward to welcoming you back.

"Excellent hotel"

5
User 01/04/2022

Wonderful hotel in beautiful grounds. Friendly welcome and a lovely atmosphere. Beautiful room, spotlessly clean and very comfortable. Did not get chance to use the facilities but will definitely be booking another stay.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely 5* review. Its great to read that you will be staying with us again & we look forward to welcoming you.

"Fantastic time"

5
markdN2858QA, Birmingham, United Kingdom 31/03/2022

Had a fantastic time at kenwick Park as a little get away with my partner. Rooms slightly dated, as is the restaurant, bar and reception area. However, that isn't a negative, just an observation. We ate in the restaurant and the food was lovley. Nothing out of this world like fine dining but the food matched the surroundings and we thoroughly enjoyed it. I had the fresh grimsby haddock, my partner had the ribeye steak. Both meals were cooked fresh, the haddock was as fresh as iv ever had before and my partners steak was perfect. He said it was very tasty. Service staff brilliant too. Nothing too much trouble for them. They did looked rushed, and one of them did mention they had a function on at the same time. I have no idea how they coped so well with how busy everywhere was, but they managed it. Breakfast was good. Good quality food cooked well. Unfortunately breakfast service wasn't as good as the evening, with us having to ask for alot of things that we feel should have been offered, tea, coffee ect, but overall was fine. We had an amazing stay at kenwick Park. Hard working staff, good food and nice surroundings for walks ect. We will be back.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your ;lovely 5* review. Its great to read that you enjoyed all aspects of your stay. There are plans in the future to refurbish the bedrooms & public areas. We look forward to welcoming you back.

"Very poor customer service"

1
User 29/03/2022

I stayed over the weekend with my husband and 3 young children. After driving for 5 hours we were booked in the restaurant for 8pm. As we encountered a bit of traffic on the road we were a bit behind on schedule so we called at 7.30pm to warn that we will be 15/20 min late. We were told that our reservation would have to be cancelled and could be offered a list of takeaway places instead. I was totally shocked and after insisting lengthily they agreed to accept us. We turn up actually just 5 min late and the restaurant was nearly empty. So unnecessary and so stressful. Also I requested a baby cot when I booked. The cot was set in the room but without bedding. I went to the reception to ask for some. I was told that normally people bring their own beddings?! I stayed in many hotel and never brought my covers with me. Turns out they had no cover whatsoever and they just gave me a double size bed sheet for my baby. Once again very poor. The room was bellow average. Old and dated

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review & i am sorry to read of your disappointment. I will pick this up with the reception manager & the food & beverage manager. I am pleased that your were able to be looked after though. We are currently on a recruitment drive for kitchen & front of house staff to allow us to be able serve more guests. I will also speak to the Housekeeping manager regarding cot bedding. We are due a refurbishment on most of the hotel bedrooms in the future but we do have some new rooms that are available to book, subject to availability & these are our deluxe rooms so we hope that you will be able to stay in one of those in the hope that you will return to us in the future.

"Mother's Day lunch"

2
LeanneBlunt, Riebeek-West, South Africa 27/03/2022

My family made an effort to take me somewhere nice for Mother's Day lunch as COVID have kept us home for the last 2 Mother's Days. However, sorry to say, very little effort was put in from Kenwick Park. The decor was bland, not a flower on the table to mark the special day's occasion. Was to be seen. Then to get to the important part, our orders were taken incorrectly, the main meals were delivered without important bits ie stuffing, chipolatos apple sauce and chocolate flakes on the dessert. We had a 3 course meal and for £27 I think we expected a little more effort and not some half-hearted attempt at something that really resembled a meal you could get at any pub on a Sunday afternoon for half the price. We will think twice before returning.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. We hope that your spoke to the team leader at the time so this could be rectified prior to you leaving. Your comments have been passed onto the food & beverage team & we sincerely hope that you will return to us.

"Overbooked and over the hill!"

2
IanV286, Northwich, United Kingdom 23/03/2022

200 mile drive on a Wednesday to arrive at 7:10 and restaurant booked out for the night and the breakfast booked out for the morning - due to a party of 30? I have stayed here extensively over the last 3 years and the gym and pool is the only reason I return as the rooms and restaurant are average at best. Gone down hill and I will look elsewhere but their overcrowded car park is proof that there are few real alternatives on the area.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. There were other guests in other than the party of 30. We are currently on a recruitment drive for kitchen & front of house staff so we are currently limited on the number of guests we can serve at certain times. We do advise on our confirmation letter to pre book for dinner if this is required. It is great to read that you stay with us regularly & we hope that you will stay with us again to see that we are making our way back up the hill. Kind Regards.

"last minute break"

3
User 22/03/2022

Not been here since covid started , room was dated nothing special , check in is late at 4pm , restaurant was poor we was 1st in waited 40 minutes for food order to be taken but wasnt served 1st despite been 1st in .. In all only on par with premier inn now ,

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. I am sorry to read that you felt the service was poor & this has been passed onto the food & beverage manager. This is by no means an excuse but we are currently on a recruitment drive for staff. We hope that you will be able to visit again.

"Very nice hotel"

5
Hilary A, Luton, United Kingdom 14/03/2022

This hotel is located in beautiful surroundings and was peaceful. The staff and all the accommodation was excellent, will be definitely be returning in the near future.The staff were all very friendly and helpful.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you Hilary for your lovely review. It is great to read that you had a peaceful stay, found the staff friendly & helpful & accommodation excellent. It is also great to read that you will definitely be returning & we look forward to welcoming you back.

"Really disappointed"

1
User 24/02/2022

Having looked forward to a spa day I was given for Christmas, today has been a real disappointment. The spa facilities are very limited, with steam room not even working. Outside area needs attention, broom head & rubbish thrown on the floor & filthy windows. We were asked to vacate the entire pool/spa area for 45 mins whilst a class was on. No welcome drink. Afternoon tea was dreadful. Scones beyond dry & very average standard for all food. We weren't given tea or Prosecco which we thought would have come as standard with it. Children in the pool splashing around doesn't create a deluxe spa day as sold. Still with two hours to kill before our treatments with nothing left to do! Relaxation room had used glasses on every surface & beds unmade all day. Redeeming part of the day a nice facial.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
We are sorry to read that your spa day was not to your expectation. We apologise for the steam room being out of action. We are currently waiting on a part to come from Germany so that we are able to fix it & hopefully have it fully operational very soon. I believe that drinks were offered & that coffees & soft drinks were consumed. The Aqua class should have been advised to you upon booking & when checking in with us & we also on the changing room door when entering the pool area & we also include this on the confirmation email to hopefully avoid any disappointment. The facilities are in use for all of our guests which include the lodges & hotel, not solely for spa guests. Our exterior windows are cleaned on a monthly basis & obviously during the in between times they could appear dirty especially if we have had heavy rain & strong winds, which we have more recently. We will pass your comments onto the catering team regarding your afternoon tea. Should you return to us & have any issues, please do not hesitate to speak to us on the day so that we can hopefully rectify any issues there & then. It is pleasing however, to read that you did enjoy your treatments.

"Restaurant SEVERELY lacking. Annoyed at what I paid for what I received regards food, that I won't revisit."

2
User 12/02/2022

What they're serving in the restaurant is equivalent to 2-for-£15 chain-pub food. SEVENTY-FIVE pounds for two courses of the most disappointing rubbish you could expect. They didn't have the salmon I initially chose (which came with couscous), so I asked if I could have the same dish but with chicken instead. The ‘chef' (20-something ‘microwave-operative') hadn't ‘prepared' any couscous, so I couldn't have it…I'm not so fussed that I couldn't ultimately have what I wanted, rather it told me all I needed to know about the kitchen, its staff and their abilities, thus explaining our negative experience. The entire 10-year anniversary visit we stayed for was marred by this. It's the second time I've stayed in a few months and the food was mediocre last time too. Of course, I could head into Louth to a local restaurant next time, but the inconvenience means I'll just avoid the hotel altogether. Turd (albeit remnants) in room toilet on arrival. Steam room out of action (although foot spas that were down on my last visit had been fixed), but the ‘spiral' shower next to the ice room and swimwear spin-dryer *still* not repaired. Leisure facilities reception staff told us we could not book an 11am session due to an aqua-class at 11:15-11:45. Despite enquiring if I could use the other facilities beyond the swimming pool itself (understanding that the class would require the main pool), but was told a flat no. YOU HAVE ACTUAL SIGNS THAT HAVE GONE TO THE LENGTH TO SAY GUESTS CAN INDEED UTILISE THE FACILITIES OTHER THAN THE POOL AT THE TIMES OF CLASSES!! See photo. It is these little things that totally make or break the entire experience and ultimately dictate your success/failure. Non-electric vehicles in the EV charging bays…owned by the STAFF!! Kitchen staff (dressed in recognisable attire) came to get something from his diesel pick-up truck whilst I was plugging in next to him. There was another pick-up truck the other side of him (all EV bays). 10am check-out (admittedly extended with no qualms upon my request to a maximum of 11am), seems earlier than most hotels I've stayed in.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review & I'm sorry to read that you will not revisit. All of our food is cooked fresh to order so if part of the dish is unavailable then the component parts would not have been prepared either. I will pass your comments regarding the leisure centre over to the manage of that department for review. We do allow staff to park in the electrical charging bays as it is easier for us to move our own vehicles, rather than disturbing other guests that may have parked in them, if at all they are still in the hotel. Kind Regards

"Afternoon Tea spoilt birthday treat"

3
magickdraigh2002, Grimsby, United Kingdom 10/02/2022

Came here on Saturday 5th February with my mum who had treated me to a Massage & Afternoon Tea for my 40th birthday. The Massage was fantastic but the Afternoon Tea let things down. We sat down & a lady came over to ask if we wanted any drinks. We thought it was an odd thing to ask providing the Afternoon Tea came with tea & processco. We told the lady this to which she replied "yeah i know, i was just checking to see if you liked it" ???? The cake stand came out with 4 different little triangles each. There was egg mayo, tuna mayo, plain cheese & cucumber. We had the cheese but left the others as we don't like egg mayo etc. The scones were hard & dry & so too was the little cakes on top. They were very basic like they came out of a packet from the supermarket. We still didn't have our pot of tea at this point so my mum had to chase this up to which they finally brought out. Two ladies behind us had to ask where their tea was too. My mum asked another lady if customers get a choice of sandwiches as we didn't like the ones offered to us & that it was a waste of money. This lady replied that we should call up & tell them what we would like in advance. As this was our first visit we didn't know this & it doesn't say online thats what we needed to do so how are customers supposed to know this. She did say she could go downstairs & see if there was anything available down there but my mum said it doesn't matter as we were nearly done. Signage needs to be improved when entering the grounds,ie,spa carpark directing us where to go, it just says leisure club not spa. There is a Spa sign but you only see that on exiting. We parked outside the main entrance to the hotel & had to walk through the hotel to the spa which was a nightmare as there was no signs in the hotel directing us. We may come back to the spa for one of the treatments as that was great but definitley not for food.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. I am sorry to read that you were not happy with the afternoon tea that you were served at the leisure centre as part of your spa package. I will pass your comments onto the manager of that department. The exterior signage is currently being looked into as we need it for the entire site. We do hope that you will visit the spa again. Kind Regards.

"Lovely Visit"

5
jennyfell98, Wakefield, United Kingdom 07/02/2022

My partner and I have visited Kenwick Hotel twice now and on both occasions we were really happy with our visit. Lovely leisure facilities there and lovely walks nearby - we recommend the Snipe Dales! The staff are very friendly and welcoming, we never had any issues. Lovely food too, malre sure you book the pool, gym & restaurant in advance to make sure you get a slot as it can be busy!

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely 5* review. It is great to read that you have been really happy with each of your stays & we look forward to welcoming you back in the future

"Lovely hotel, friendly staff"

5
Janice D, Ilkeston, United Kingdom 31/01/2022

Overnight stay. Booked a deluxe double room which was one of the new rooms & very nice. Spacious, lovely big bed, nice bathroom. Clean & everything you need. Staff on reception & in the restaurant were very friendly & helpful. Would highly recommend & definitely visit again

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely 5* review & your personal recommendation. It is great to read that you loved the hotel & found the staff to be friendly. We look forward to welcoming you back.

"Good stay"

4
mathewhallett2022, Portsmouth, United Kingdom 29/01/2022

Good stay at the hotel, arriving in the evening navigating the area was quite difficult but once parked up, no issued. Checked in quickly and room was in good order. Unfortunately due to a large event(presumably wedding related) there was no availability for the use of restaurant so can not comment on this aspect of the hotel. Due to the location this did result in a 15 min drive to locate food elsewhere but was not a huge problem. Staff were friendly and helpful. Would stay here again if the occasion arose.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. its pleasing to read that you had a good stay. Restaurant bookings are advised to be done in advice as per the confirmation letter to hopefully avoid any disappointment. We look forward to welcoming you back when you are next in the area.

"Superb Spa Hotel only 30 minutes from the Seaside"

5
User 24/01/2022

We really enjoyed our stay, we had one of the newly finished rooms and it was very spacious and comfortable with all the modern amenities you would wish for like bedside charging points, smart TV etc. Breakfast was excellent and overall the food was very good, bar area a little small but it was not busy so was not a problem. Well equipped leisure complex with a large gym and a large pool, steam room, sauna etc but you do need to book this in "sessions" though this may be due to the current restrictions etc Plenty of parking, drink prices are sensible, grounds/golf course large and relaxing. Overall a real find, being 30 minutes from the Seaside is another great bonus too!

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its great to read that you had a superb stay & enjoyed all that we have to offer. We look forward to welcoming you back for your next break away. Kind Regards

"A wonderful trip"

5
User 22/01/2022

A wonderful short break. Probably the best spa break I have had. Cannot praise kenwick park enough. Accommodation, food, facilities and staff exceeded our expectations. Will definitely return and recommend

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its great to read that you had a wonderful stay & also the best spa break that you have had & that we exceeded your expectations. We look forward to welcoming you back.

"Beautiful yet a little tired"

4
debsh842015, Kingston-upon-Hull, United Kingdom 22/01/2022

Kenwick Hotel was a beautiful place to stay, only slight down comments are the paintwork to the bedroom doors in the corridors were very scruffy. The radiators were off but got hot during the night. The curtains hung away from the windows and a ground floor room meant exterior grounds lights shone into the room through the night.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review & we are looking forward to refurbishment work happening in the public areass & most of the hotel bedrooms. We look forward to welcoming you back.

"Super Sunday isn't Super"

1
User 19/01/2022

Happy to take money off a single parent for a gift for her parents but even though many lockdowns and restrictions intervened the general manager refused point blank to extend the offer . I would not trust this so called leisure company.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. Vouchers were extended for a length of time but there has to be a cut off point at some stage & we have been open from May 2021. Kind Regards

"Several issues otherwise but some good facilities"

3
David L, United Kingdom 17/01/2022

For a three star, its not bad. Nice grounds, good facilities beyond what I'd expect for a 3 or even 4 star hotel. Although I didn't use most of them so not sure what they were actually like. Massive bonus for having free car chargers. That is reason I went there and frankly I'd be giving one less star if it wasn't for this amazing bonus. Sadly there were a number of issues otherwise I would have rated higher. Breakfast: looked like an amazing cooked breakfast only to be disappointed. It was dry and horrible. Tasted like it had been cooked a week before and left to dry out on the heat. I didn't have breakfast the second day because it was so bad. Bed: I couldn't sleep. The mattress is like concrete. The pill was like a brick. The duvet is a very poor low quality synthetic material. Heating: Very cold in the room on arrival and the controls didn't work. The heating did come on vey very early in the morning though and that also added to why I couldn't sleep EV chargers: three tesla destination super chargers and one untethered charger that I didn't look at. One charger didn't work. The second gave me 6A but 3 phase. Slow but ok to be fully charged overnight. There were problems with non EV cars parking in those bays and the staff didn't seem interested in dealing with that. The staff couldn't tell me how the billing worked either so it looks like they are free. The staff shouldn't have been able to tell me though. Housekeeping: None! Beds not made, towels not changed etc. When I asked about this I was told it was because of covid. They must be the only hotels with this policy in 2022. This wasn't explained upfront. The staff member said he would talk to his manager but never got back to me Heating: Didn't work on arrival but did kick in super early in the morning. The hotel then became unbearably hot. I couldn't sleep and eventually just had to leave. That explains the 10am checkout policy! Shower: Warm and powerful. Quite good other than the holder on the wall was broken so it had to be held

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. Breakfast is cooked on a daily basis, i hope that you brought this up with the staff on duty whilst here so that it could be sorted for you whilst you were here, we normally receive great comments on our breakfast offering. Mattresses are down to personal preference but being a hotel we need to purchase hotel standard mattresses, which we do. The electric car charging points are currently free of charge for our guests, there is no problem with parking there As advised at your time of stay, staff cars use these bays whilst we are awaiting the bays to be clearly marked. so it is easier for us to move one of our own vehicles rather than asking a guest of the hotel to move their vehicle which could prove difficult if they have left the property for the day/evening You should have received a confirmation that explains about our current housekeeping procedures. Kind Regards

"40th surprise spa stay"

4
User 17/01/2022

Just come back from a lovely spa break we arranged for a friend. 3 of us stayed in hotel and enjoyed the spa break deal which I thought was very good value for money. The staff were brilliant in the spa and hotel nothing too much trouble and so organised they even gave me an interniary for our spa day. Wasn't too busy in the spa could use all areas we wanted and hot stone massage and the relaxation room was superb. Nice touches having keyless lockers and own designated table to use at spa for food and drinks during these covid times. Afternoon tea was nice nothing extra special but did the job, glass of fizz was lovely. Hotel room was clean if not a little tired and dated but I have read refurbs are on the card so maybe this was one of the older rooms. Nice touch been able to have 3 adults in one room. Food on evening was great, service was spot on good range of food and portions decent size. Breakfast you had to book a slot this wasn't an issue for us, was running low a little by time we sat to eat as they only had 9.30 slots left but enough left to fill us up. Only thing I would say is the hotel is really hot our room was boiling even when we turned off rads and had window wide open, it was very warm in restaurant too, a minor thing and maybe it is not always like this. Thankyou for a lovely stay!

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its great to read that you enjoyed your overnight spa stay & that you enjoyed all aspects of your stay. We look forward to welcoming you back.

"Great hotel"

5
JoseDieguesUK, Lincoln, United Kingdom 11/01/2022

Nice hotel, great spa facilities, good value and with a very friendly and warm staff. We enjoyed every second !!! I would definitely go back there with the family in future. A little bit expensive for food and drinks, but the food was great.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review. Its great to read that you enjoyed every second of your stay & we look forward to welcoming you back.

"Kenwick Park Hotel"

5
User 05/01/2022

We had a very enjoyable night away at the Kenwick Park Hotel. It is a beautiful setting for a weekend away. The rooms are very roomy with everything you need for a night away. Pool facilities very good. I will definitely return.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely review following your recent stay with us & we look forward to welcoming you back.

"Misleading booking"

1
User 01/01/2022

I booked the Bed, breakfast dinner drop down option online.When I sat down for dinner I was surprised to see prices on the menu. I checked with the waiter and he reassured me that the dinner option was for any three course options. At check out I learned that the dinner option was actually a kind of deposit and was charged the full composite cost. I felt cheated despite the stay being very enjoyable before checkout.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. It is a shame that you have scored us so low when you say that you had an enjoyable stay overall. There is an allowance of £25 per adult eating & i have advised the front of house team this to explain to guests who book a DBB package. I am unsure as to the age of the child that was on your booking, however, they ate adult meals so those would need to be charged for as well as any beverages taken as the allowance is for food only. As you enjoyed your stay overall, we look forward to welcoming you back when you are next in the area. Kind Regards

"Poor"

1
mariepeall, Lincolnshire, United Kingdom 01/01/2022

Christmas Day completely ruined after not seeing my children for two years meal poor and service rushed whole meal done within under an hour and food quality extremely poor Guessed seated to dirty tables in the end we didn't even stay over

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. These issues were discussed on the day & resolved to your agreement. The tables guests were allocated would not have been dirty/used tables as the tables were only used for 1 sitting on that day. Kind Regards.

"Mrs M"

1
User 28/12/2021

Well so far before I even got there I waited 6 hours to be contacted by the spa after I left a message. They never replied at all. I tried all 6 supposed departments only to get no answer or an answerphone message every time. On arrival the reception tried to charge me again for my room that was booked online and paid in full. By this time I was getting really annoyed. No apology provided. Then we get to our room to find that there is no hotel information provided at all !! So we have no idea about the spa facilities, golf club, food service or emergency numbers (should it be needed). Is there any room service, what is the room service, can we have our breakfast delivered to our room, are we able to order a food delivery to the room at any time, how do we get to the spa, do we get provided with towels for the spa, when does it open and close, where is it ??? All these questions and more !!! I will never stay again and I haven't even finished my stay let alone stayed for 24 hours !!!!!! Diabolical !!!!

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. Unfortunately due to COVID rules, we were required to remove as many touch points from the rooms that we could & the guest directories were one of these. As you were staying with us at the time of writing this, any of your questions or queries could have been answered by the hotel reception team. Guests sometimes request that they pay on a different card on arrival from the one it was booked with so this is not always pre done, it depends on the booking & each guests bookings are individual. I am pleased however that we were able to accept an external delivery for you & pass that onto you, that we were not aware of. Kind Regards.

"Christmas lunch"

5
User 26/12/2021

Our first visit to kenwick at Christmas. Superb experience from start to finish. A wonderful warm and friendly atmosphere for Xmas lunch. Exemplary service from all the staff. Well done to the whole team.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your lovely 5* review. Its great to read that you enjoyed your first Christmas with us & we hope that you will return for another event/stay in the future.

"Lazy Sunday spa break"

5
User 20/12/2021

Having had an excellent lazy Sunday spa break in October 2021, my friend and I re booked. Wasn't disappointed whatsoever... Fabulous relaxing stay. The Ellemis facial... Amazing. Afternoon tea, could be tweaked but still very nice and glasses of prosecco too. The evening meal.... Oh my days... Outstanding.. Starter baby prawn and crayfish with pea shoots 5***** my friend had chicken liver and brandy pate.. Beautiful. We both opted for the Grimsby haddock and chips main.... Best we've ever tasted. Breakfast... So much choice... You would ever go hungry here.. Fruit juices, ceral, continental cheeses and meat, fresh fruit, yoghurt. Help yourself to what you want, Bacon, sausage, eggs, beans, mushrooms, tomatoes, hash Brown's. Toast and preserves and honey. Amazing. Thank you to all the staff who went above and beyond yet again.... All the above for £109 what's to moan about????? Beautiful rooms too 5***** all the way xx Heather & Linda

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your amazing 5* review. Its great to read that you enjoyed all elements of your stay. What more can i say..... other than, we look forward to welcoming you back for a return stay. Happy New Year to you.

"Mandy Birthday trip"

3
Adrian F, Folkestone, United Kingdom 06/12/2021

Booked 2 rooms. One “dog” friendly. It wasn't. It was a pokey little room on the ground floor with no space and nothing to offer our dog so you'd need to bring your own bowls, food, and beds. There was no designated dog walk area. Almost anti dog walk as there were signs up that no dogs allowed. The bar area wasn't dog friendly so no where to sit down and have a drink/ coffee with your dog. Actually there was no nice chill out area. There were no designated bins. The other Room we had was nicely refurbished but miles away from the family room that the dog was in. Dinner was good though. Breakfast was OK. Buffet in different rooms for hot and cold. Horrid coffee. Bring your own! Restaurant staff were very friendly and helpful. No one tells you when you check in but you need to to book Spa/ Pool times.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. We do not supply pet foods or bedding as we believe this should be down to the owners as these are specific to each pet. There are no 'designated' walks but there lots of places to walk you dogs with us being in hundreds of acres of wooded area. Dogs are not permitted in areas where food is being served, however, we do have an indoor lounge area where guests can sit & drink/dine separately with their pets. Check in times & advice on booking leisure centre facilities are on the confirmation letters that are sent so I'm sorry to read that you missed this. Its great to read however, that you did enjoy your evening dinner with us. We hope that you will be able to return.

"Quality break"

5
awoodiwiss, Lincolnshire, United Kingdom 28/11/2021

Beautiful place. The room was of a high standard & lovely. Amenities exceeded expectations. Breakfast is highly recommended Only reason didn't sleep well was other guest being loud and slamming doors.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for taking the time to leave a 5* review. Its great to read that you enjoyed all aspects of your stay with us. We look forward to welcoming you back.

"Disappointing"

3
User 28/11/2021

Having been treated appallingly by Hoseasons who cancelled our lodge booking at the last minute we bookd the hotel for one night to see Donna Nook seals with our grandkids and their mum and dad. Ridiculously late check in (4pm) and early check out (10am) weren't brilliant but we managed to get into one of the rooms early after the storms meant an earlier arrival than planned. Rooms were corporate and OK with the odd repair needed. Buffet breakfast was ok but our evening meal was poor, especially children's meals which were very poor value for money. Imagine a child ordering pizza ( with salad) who then is given cheese and tomato on a slice of toasted bread with chips! We complained and it was taken off the bill but the first waiter challenged shrugged his shoulders and said " Sorry that's what it is"!!! Probably won't be back this way.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your review. I am sorry to read of your dinner reservation. We do have a refurbishment planned for guest rooms & public areas next year. Rooms can sometimes be checked in prior to 4pm if they are ready for arrival. We hope that you will be able to return to us if you are in the area.

"10/10 from our stay and we WILL definitely be staying again even if it's just an excuse for a night out in Louth"

5
bigcol300866, Golcar, United Kingdom 28/11/2021

We stayed last night (27/11/21) at late notice Elaine on reception was brilliant with us. The weather & the roads where against us so had to cancel but then it changed and we re booked and Elaine was brilliant arranging our stay. There was a Wedding on so Elaine very thoughtfully put us in the Annex building so we wouldn't be disturbed we had a lovely nights sleep.

Alan Bloomfield, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you for your your lovely 5* review. Its great to read that Allaine was able to help with your specific needs. We look forward to welcoming you back.

"Overnight spa break with afternoon tea and Eve meàl"

2
User 22/11/2021

Staff friendly treatment great room warm and nice view afternoon tea absolutely awful dry scones dry sandwiches and mini muffin 12 for 99p out of supermarket was going to take my husband won't go now everyone was leaving the afternoon tea .such a disappointment evening meal ok breakfast great

"Overpriced food"

3
redrich39, Sheffield, United Kingdom 20/11/2021

Went to this hotel for work purposes. The hotel as a whole was good amazing facilities with gym,spa and swimming pool just a short walk ifyou want that sort of thing.I had one meal in the hotel at night as I found it overpriced and not much variety,and when you ate on a budget its a little constraining. I had downloaded the menu so I knew the price of what I wanted .The food was OK nothing special,when I came to pay I tapped my card on the machine and thought nothing off it until I looked at the receipt and found I'd been charged more than the price stated. I brought this to the attention to a member of staff who went away for a good ten minutes to tell me that that was the price so I brought the online menu to show her and said it was a old price I just mention I'd downloaded it that morning and the actual sheet they give you said the same as I had on my phone .in the end she gave me a drink for the inconvenience. As for my room it was nice and spacious with a comfy bed a good shower and a mini fridge a up to date TV with now amazon and Netflix on it so that was a bonus

"spa retreat"

5
User 17/11/2021

a short spa break for two ladies with additional needs and their carer. Our needs were met as we had requested, we stayed in lodge 15, the nearest to the hotel and leisure facilities. Lodge was extremely clean, warm and comfortable, with plenty of fresh towels available.

"2 night stay"

3
User 16/11/2021

cottage room was pleasant. as single elderly visitor I hoped to be able to enjoy dinner at the hotel and had believed it was organised by group I was joining . unfortunately not, I was shocked to learn I was expected to go to Louth to find a meal. never have I had to book meals before hand when travelling for business or pleasure. to hotels. a fellow guest offered to take me with them. thankfully. Having travelled for 6 hours to Louth I was looking forward to a good nights sleep before my early departure the following day. however at 10 pm I was awoken by the sound of a disco in a very close part of the hotel. which continued until 1 am. great for the people enjoying themselves but too close for me to sleep. then there was commotion in the car park behind my room, no sleep until 2 am. there was further noise in the car park at 4am after which I was unable to sleep. I tried contacting the night porter several times but the call went to messenger and was never returned Later in the day I returned to my room to find the door open and the wc had been used !!! thankfully there was nothing of value in the room other than clothes. I discussed this with reception, who had no knowledge of why this had happened, when someone said it had been noted that the door was open. I asked why it hadn't been closed ?? because if I had left it open intentionally and returned to find it closed I could have asked reception to open it again. Very poor thought for the customer. I mentioned the problems with the disco, but the reply was sorry, as there was another event the second night they agreed to move me to another room. which I appreciated , dinner was only available for 5.30 ! but that was fine as I was tired. dinner was mediocre and not what I would have expected for a hotel of this calibre. I paid a lot of money to stay there and feel consideration should have been shown to a single occupant and not have to be subjected to noise until the early hours of the morning. I understand it was a charity even outlined below but for me it was pure hell and ruined my project the following day.

"Cancer Charity Night"

5
gailcO2686VP, United Kingdom 14/11/2021

After helping to raise £1,000's of pounds on Saturday night at Kenwick Park, we decided to stay at the hotel afterwards. The food on the night and at breakfast was hot, delicious and well presented. The staff were exhausted but very professional, even with masks on, you could see the smiles. One young gentleman - Alan, went out of his way for us. His humour & dedication to what he does was very much appreciated by myself & my husband.

"Staff ignorance"

1
User 09/11/2021

Had the unfortunate occasion of staying at kenwick park. I was taken away by lack of knowledge and pure arrogance of reception staff. This put to the side i thought things could only get better, how wrong was i. room stunk of mould, shower was freezing. Approached reception to " itll get hotter" just didnt cut it. Meal was very lack lustre, luke warm and bland. Menu was seriously lacking any enthusiasm. I asked about spa facilities to which i got told. " i dont know, take a walk round and have a look" a walk round were ive never stayed here before!! Felt appalled after paying a good price for night stay. I just hope the owners Are aware of what arrogant and rude staff members they have acquired. Brian

"Kenwick Park double deluxe room"

5
Rebecca-Higley, Market Harborough, United Kingdom 08/11/2021

We booked the double deluxe room at the Best Western Kenwick Park Hotel, room was lovely, staff and services amazing - really great value for money. Will definitely be returning. 2 very happy customers

"It could have been great"

3
User 01/11/2021

We asked for a quiet room and that request was absolutely fulfilled. However, we arrived late both nights and tried to run a bath. (Hot, and I mean hot!) water came out of both taps, so we had to let the water go and use the shower. My husbands a heating engineer so there was a lot of tutting and head shaking going on.

"Disappointing stay"

1
Andrew W, Boston, United Kingdom 28/10/2021

We normally visit here and book 2 nights to get most from stay for hydro pool it was broken, the jacuzzi was smelly first day this was disappointing and disgusting for price. We understood there would be covid procedures in place booking breakfast alright but to have no hot food ready booked is ridiculous. Nothing on tables to say you can order different dishes or types of cooking methods, seems disorganised. I will say room was comfy. The website says nothing about booking 1 hr time slots in leasure facilities it just says the swimming pool on email but this is everything except gym. Nothing anywhere to say they charge for towels which is needed anyway (ridiculous) and when talking to staff in hotel they had no clue. With prices going up you expect the best when paying more money than ever before. Have stayed here 4 other times but this time it has put me off as can book a room anywhere. If the hotel has problems with leasure facilities it should report on website as I would not have gone. Such a shame for this hotel

"Shocking communication"

2
User 19/10/2021

The lodge it's self was lovely. Unfortunately we got there and was sent to the wrong check in from main reception who were clueless so we had to go back there and the bloke behind reception then asked for our name and went oh yeah you check in here. We gave them the registration number for the car and then the barrier wouldn't go up…. We ended up having to go through it as it was coming down. We eventually got into the lodge and put dinner in the oven to find midway through no oven gloves nor anything to dry up with or wash up with. With a 4 month old baby this is essential. I wouldn't of minded if we were told prior but guess what…. All we were told was it was booked and were to check in from (wrong place) also the time we could check in. Considering this was the last part of our wedding package we had spent ALOT of money on I'm so disappointed in kenwick park for terrible communication. My husband got in touch with kenwick the first night and said if the children hadn't of been in bed we would of been going home which they didn't seem bothered about in the slightest. The women on the phone did say she would make sure these would be sorted. Unsure of what my husband responded to this but didn't get anything. I spoke to the manager the following morning about how to put a formal complaint in as we had experienced poor communication around our wedding prior and after. He skirted around that and said housekeeping would make sure these things would be put in the lodge. They never…. We thought we'd take the children swimming so my husband checked when we could use the pool. My husband was told between 11-7pm, fab so we went at 5 ish only to be told we had to book in….. fortunately we could get in but then to be told because we were in the lodge we had to pay £1 each for a towel (no mention of any of this prior) The spa facilities are fantastic I will say that it really is lovely. We ended up having to boil the kettle also to run our children a bath as well. Honestly I definitely wouldn't rush back or recommend here sadly and as I work within travel this is very disappointing. I did respond to the manager and yet to hear back from him and I last heard from him Friday.

"A brilliant place to stay"

5
LynBedfordshire, Cranfield, United Kingdom 13/10/2021

My husband & I took our 2 friends away for a two night break. I paid for dinner, bed & breakfast for 2 nights. I was a bit concerned to read the negative reviews. I am very pleased to say that we had a wonderful stay at this lovely hotel. From check in to check out I have nothing but praise for all members of staff.All were very friendly and very polite and helpful. The rooms (deluxe) were perfectly decorated and beds & bedding very comfortable. Plenty of tea, coffee etc. Towels were fresh,white and fluffy. The food was really good and a three course meal included in dinner rate. There was ample choice for everyone. I'm really glad I ignored the negative reviews. Thanks for a great stay and we will be back.

"Good but room for improvement"

3
Alan L, Leighton Buzzard, United Kingdom 07/10/2021

This hotel has most things, lovely location, spa, lovely golf course and offers reasonably comfortable accommodation and a decent restaurant. The service was slightly mixed, though this maybe because of current staff shortages. On the downside possibly, the bar is strangely located in the restaurant and there is not really a good place to sit and drink. Our bedroom was large, but in need of some attention. Breakfast was not too bad, very traditional but not much else. Having said this, we would probably stay there again.

"Lovely Hotel in the Lincolnshire Wolds"

5
User 05/10/2021

Stayed at Kenwick Park Hotel for a night following a colleagues wedding. Lovely modern well equipped room at a reasonable rate with a very nice buffet style breakfast included. Would recommend this hotel for a short break away. Have previously stayed here for other weddings and functions and has always maintained a high standard of care towards guests.

"Very disappointing Afternoon Tea."

2
User 28/09/2021

My first experience of afternoon tea at this hotel. I shall not be returning. Despite having booked long in advance, my friends and I were not greeted upon arrival. After standing many minutes waiting for a member of staff to appear, it was necessary for us to set off in search of a waitress ourselves. Upon finally being led to our table, we were disappointed at the coldness, and lack of attention that had been paid to presentation. Basic in the extreme I appreciate that due to sanitising against Covid, tablecloths and cotton napkins may not be practicable, but it is perfectly possible to make any table layout appear welcoming if a little care is taken. The damaged, leaning cake-stand did not enhance the overall appearance. But, my main complaint regards the food that was served. It bore little resemblance to the advertised menu. At £15.95 per head one expects better than a quarter sandwich of tinned tuna & tinned sweet corn , cheap reformed ham, and plain egg mayo. The cakes were sparse and extremely small. Again, everything was poorly presented. Certainly no treat to the eyes! I ordered decaffeinated coffee but was served ordinary filter. My friends ordered tea for two and received a single one cup pot between them. At least that made us laugh. Upon paying, we were overcharged. All very underwhelming. Not a good experience and impossible to recommend. A complete waste of money. I would add that my friend did email the hotel laying out our disappointments. They have not had the courtesy to reply.

"Terrible Afternoon Tea"

1
SueLincolnshireUK, Manby, United Kingdom 28/09/2021

Visited Kenwick Park on 23/09/21 I with 2 friends for afternoon tea. After waiting 10 minutes to be acknowledged, we advised a waitress that we were there for afternoon tea, which had been booked weeks in advance. After being shown to our table and tea and coffee coming , we were left waiting another 10 minutes for our food to arrive. I have been to Kenwick a few times pre lockdown for afternoon tea and it has been brilliant. What a disappointment this time though!! I and my friends believe that you had not catered for us at all and that the food had been cobbled together!! The stand the tea was served in was damaged and leaning to one side!! Sandwiches comprised of Ham and tomato which was laced with salt, the ham was wafer thin reformed so layers had been put in the sandwich!! Egg mayo which was squishing out the sides and running down the bread Tuna and sweetcorn that was falling apart as the bread was wet with it Cheese and pickle. The pot of sponge cream stuff was presented very messily too. This is not how your website describes afternoon tea here. When we asked for a top up of tea 2 of us drinking tea we were presented with a metal pot holding enough for 1 cup!! All in all a very bad experience was had by us. I had a glass of Prosecco with my tea and was charged £21.90 when the website clearly states £19.95 I have emailed and messaged Kenwick and given them the chance to comment on these issues, before I left this review, but they have not replied, so obviously do not care about the presentation or quality of their food!! Will we go again, not until I am sure the situation has improved considerably.

"Shocking afternoon tea"

3
L7439DDjl, Grimsby, United Kingdom 25/09/2021

I have mixed feelings about my stay here. The staff were lovely and it was very clean, my room was nice, clean and comfy. I stayed 2 nights on a spa break. Included in the spa break was afternoon tea, I've never had afternoon tea like it. It was shocking. They had assumed I wanted a lactose free afternoon tea due to me wanting soya milk! So when my afternoon tea arrived I was very disappointed. First of all the sandwich... half of it was cheese and tomato which was thrown together, the other half was leaves! They had literally put leaves out of a salad bag in dry bread! No butter. Butter doesn't have lactose in it so I don't why it was dry bread. I looked around and other people had mixed sandwiches arranged lovely but mine was thrown together on a broken wonky cake stand. They had covered the wonky cake stand in icing sugar so that's all I could taste. I basically had a leaf and icing sugar sandwich! Instead of a selection of cakes I got 3 small slices of different cheesecakes that were soggy. Now, if I had asked for a lactose free afternoon tea then why would they put cheesecake on it when that is full of lactose. I had a small red velvet cake which wasn't nice as was very doughy. I had a bowel of sorbet with blueberries which was nice but nobody else had this, the last thing was some unusual crisps which were OK but had no taste. Icing sugar was on everything so that's literally all I tasted on what they gave me. I asked for my glass of prosecco which wasn't nice at all so I left that. I asked the receptionist what is normally on the afternoon tea and she said I should of had sausage rolls, brownie, scones with jam and cream etc. I told her what I got and she couldn't apologise enough and boxed me up a sausage roll, brownie and scone. I think whoever made the food knows nothing about intolerances at all, why would you serve someone a leaf sandwich? I expected ham, egg or tuna! My massage and body scrub by Joanne was good and very relaxing. Breakfast was nice but the sausages tasted funny. My evening meal wasn't what I expected of such a hotel. I had read the menu online and was looking forward to the fish and chips but they had a problem in the kitchen and had to take it off the menu along with other items, the only thing j liked was gammon so opted for that. It looked nice when it arrived but very anemic, I noticed when cutting the gammon that it was very watery and it was extremely salty, I like salty food but this was to salty for me I only ate a quarter of my meal as the chips were hard too. I went back to my room for an early night but was up all night poorly which I can only assume was the gammon as it was definitely under cooked. When checking out I asked for a copy of my bill to find they had over charged me by £47.00 which they quickly refunded, so please check your bill before paying. I have stayed here previously and the food was lovely before so I'm really disappointed to have to put this review about the food.

"Excellent stay"

5
User 21/09/2021

Stayed overnight whilst attending a wedding. The ceremony and reception was absolutely fantastic - food was excellent and the staff were lovely. The accommodation was perfect, we stayed in the cottage which was lovely, the room was airy and had everything we needed. The only one negative was that the heating was on in the bathroom and we couldn't turn it off, and it was like a sauna - other than that it was all a brilliant stay. Usual check in is 4.00 pm but we needed the room earlier to get ready and they were very accommodating; we were able to enter the room at midday (well worth a quick phone call).

"Spa break"

3
User 18/09/2021

We thought we were in the hotel but was given a cottage room that was old and didn't smell that great as if shut up . not sure if we were put in it because a wedding was on . Think should of been told not hotel stay when booked spa break

"Cabins near the woods."

4
User 15/09/2021

Amazing stay in our Cabin. Everything you need , spotlessly clean , 2 bathrooms, including a bath in one. All towels and bedding including. I really didn't want to come home, also a lovely spa that was free . We also had treatments , very reasonable.

"Best western hotel"

4
User 12/09/2021

stayed overnight with my daughter and her family, impressed with service and staff all friendly, and helpful, good value for money, the food, and service was extremely good, the swimming pool was lovely, I would recommend hotel to anyone, definitely stay again. On the minus my only disappointment was my room was quite old fashioned, my daughters was modern and much better, I felt the windows could of been cleaner , marks on quite a few in hotel and pool area, I was disappointed that at the time of booking the pool I wasnt informed that children must leave the pool at 7.30pm , I had booked at 7pm which didn't leave much time for my grandchildren to enjoy the pool .

"Mr"

1
User 04/09/2021

Stayed in a family room where whenever someone flushed a toilet or turned a tap it was followed by 10 min of water hammer throughout the night. Also sounded like the people in the rooms above were going to come through the ceiling.

"Lovely and Relaxing"

4
BradleySL, Boston, United Kingdom 29/08/2021

I must admit, after reading everybody's reviews prior to our visit I was very nervous as to what we would find. We had booked 2rooms on a 2 night Spa weekend for a present for my sisters 40th birthday. Knowing this I was constantly in touch with the hotel prior to arrival asking lots of questions and tried to request rooms in the newer built section of the hotel. I do think had I not have done so we wouldn't have found anything out at all I do think their downfall is communication…. Or lack of. I was pleasantly surprised with everything. Check in was easy, although not much info given unless I asked. Our rooms were huge, clean and new which was a lovely surprise. Food was lovely…and have never been so full. Spa day was the best day we've had in a long time. There is a restriction on pool time but we found it very quiet and stayed in a bit longer. The gentleman who works in the spa was very attentive and when bringing out our afternoon tea was always offering to fill up everyone's Prosecco glasses at no extra cost. These things I think make it more special, The hotel was very busy with weddings on both nights and yes the evening staff were stretched trying to cater for everybody but on a whole I would happily say I would love to go back.

"Big disappointment"

1
User 29/08/2021

What a disappointment, now I have been here before and absolutely loved it first of all . Wanted a spa break after all the ups and downs of covid so eventually booked a couple of nights at this hotel with relaxation and recovery in mind . I expected some changes because of covid protocols like towels and masks and extra sanitising but nowhere on the website does it mention that you can only book a slot for the spa facilities for one hour , that is swim , jacuzzi, sauna ice room ..the lot all in an hour,I was advised to have hydrotherapy so thought perfect but this facility isn't allowed at the moment. If this is how it has to be then fair enough but make it clear in your advertising that is all that is on offer , I only found out a day before we were due to arrive, we might as well go to the local pool and save £200

"Appalling customer service"

1
User 28/08/2021

If I could get zero stars for Kenwick Park in Louth then I would. This hotel does not understand customer service at all. The reception staff were lovely but the Bar staff are horrendous. We were going to stay at Kenwick for 3 nights, we ended up staying about ten minutes! We were told we couldn't eat there, despite being hotel residents, so after a long drive, arriving tired and hungry we were told "we're fully booked for food" but the best of it is that the pub and the restaurant area were completely empty!! We even suggested eating outside but we were met with "nah we don't do that", oh you mean you don't do 'customer service'! In 30 years of travelling and staying in some pretty bad hotels this one wins the prize for worst customer service. Do not stay here, instead stay at The Brackenborough Arms hotel which is literally just down the road, they are AMAZING. The staff quickly made up their last room for us and found us a table despite being "fully booked", they honestly could not do enough for us. We will never step foot in the Kenwick Park again, I completely agree with what we had heard locally which is "a really old fashioned hotel with old fashioned views who don't care about the customer, they only care about the money" so true.

"Not good value for money and lacks care and customer service"

2
Musonda, Norwich, United Kingdom 26/08/2021

Just spent 2 nights here with my family of 5.. Unfortunately we were given one deluxe room and one standard which caused upset for the family as the rooms were completely different. The deluxe room was on the whole really nice and well decorated with good facilities. The standard room was pretty awful and like something out of the 70s. It had awful decor and smelt mouldy. I asked to swap the room but the reception staff wouldn't allow it. The hotel itself was clean but not very covid friendly at all so it does make me wonder why they won't let you check in until 4 and then check out at 10 for supposed extra cleaning which I'm sure wasn't being done. It makes your stay not such good value. Also you can only use the spa/swimming facilities for only an hour a day and this has to be pre booked. It can't be used on the day you check out so very disappointed with the actual amount of time you can use it. They also don't provide towels for the swimming pool so you are expected to take the ones from the room which may already be wet or become wet and have to be used later! reception staff in the hotel need training in customer service as they weren't at all welcoming and gave no information about swimming times or breakfast. Both of which need to be booked. Not one word was said to me at check out. Would have been nice if they had said did we have a nice stay and was everything ok but seems like they don't really care about that. Also would be nice if there was an information pack in the room and also before your stay they would send information about your stay and certainly about having to book everything in advance. I feel like the level of customer service lacks and they are only doing the basics and thinking that is ok. I felt disappointed because we have all worked really hard through the pandemic and this was a well deserved break away which didn't live up to expectations.I certainly won't be in a rush to go back when there are so many other choices.

"Best Western Review"

1
suestevens2021, London, United Kingdom 25/08/2021

The hotel has lovely grounds but the interior is dated. Despie being led to believe food would be available when we asked for a bar meal at 6pm we were told they were not serving unless we had booked the restaurant. We has travelled 6.5 hours to get there and then not to be able to get a sandwich or anything was shocking. When my guest arrived the next day at 11am he asked for a sandwich and was told this was not possible till 12pm. Ashtrays outside were not cleaned and the staff were pretty unhelpful and in some cases indifferent. Will not go back.

"Can see why it's a Plus"

5
User 24/08/2021

Stayed at Best Western Kenwick Park for 3 nights with grandchild in a family room on a secret escapes deal. Room was excellent. Staff friendly especially restaurant staff. Food really good. Excellent facilities. Best Western rarely disappoints.

"Worst Hotel"

1
nolannewbury, Thetford, United Kingdom 21/08/2021

Thought we were booking a a standard room but allocated the annex it smelt was extremely cold no heating at all the room was sub standard at any price retired early to keep warm travel lodge better by far the only good thing was the breakfast would I book again no way and the shower over a bath with no warning about scolding hot water positively dangerous the front of the hotel looks wonderful our room at the annex over looked rubbish very poor for the over £100 we sent for one night beware all who stay here

"Overall great stay - rooms could do with updating"

4
ButtonsMonkey, Cleethorpes, United Kingdom 20/08/2021

Overall our trip was great. Buffet breakfast offered good choice, evening meal was tasty and facilities are excellent. Only thing I would do is update the rooms to a simpler, fresher, more modern layout. Rooms (or at least the one we were in) was tired and in desperate need of modernising.

"Exceeded expectations ..."

5
tmooooooooo, United Kingdom 18/08/2021

The golf and spa break was fantastic, all the staff were friendly and helpful. Particular shout out to Claire in Housekeeping. Food in all venues was to a very high standard and the prices all reasonable. Would highly recommend

"Stu.Newark"

5
User 18/08/2021

Stayed with my family from 13th August for the weekend to celebrate our Golden Wedding. The 4 rooms and 1 Lodge were very comfortable clean and spacious. The breakfasts and evening meals were plentiful and most enjoyable. All the staff were very helpfull and professional. A big thank you to Simon the Restraunt Manager. Excellent weekend was had by all and look forward to visiting again.

"So disappointing!"

1
pussycat2000, Cleethorpes, United Kingdom 17/08/2021

I write this review reluctantly as I hate complaining but this has to be one of the worst experiences I've had at a hotel! We arrived for a rare girly spa break which we booked to cheer ourselves up after a horrendous previous year. On arrival we were told we were meant to be swimming at 11? It was now 12! We explained we had been trying to get through to tge spa for weeks prior as we had had no correspondence for our itinerary for trip We were then told with our heavy bags we weren't able to check in til 4pm hence again we said we had had no email or correspondence from either hotel or spa! We went over to spa which then started a downward spiral of events. We were taken to our seats and told afternoon tea and drinks would follow An hour or so later still nothing! We eventually had a lovely young girl come along with a free glass of prosecco. It did appear other people were annoyed at lack of organisation and there was no robes. Spa treatment was lovely but we were unaware there would be children in pool and sauna area. They had giant balls and inflatables it was more like butlins than a lazy Sunday Spa! We then were taken to our room which was not again explained that we weren't actually staying in the hotel but a run down cottage like something out the 80s! Wallpaper hanging off wall, fusty and dark! We were booked in for dinner at 8.30 pm so went down to be greeted by a very stressed rude woman who told us someone would be over to take our drinks shortly. We waited over 25 mins until my friend suggested we go to the bar ourselves! We then continued to be ignored while they served a larger party next to us, the manager eventually came to take our order and apologised. When we finally got our food at 930pm we were presented with defrosted watery prawns with hardly any sauce and the main meal was inedible! I just wish I had read the reviews before booking as it seems this place has been gradually going downhill! I for one would not waste my money and return unless it drastically has an overhaul. Staff need lessons in organisation and customer service and the decor needs updating in some of the rooms! I appreciate we have been in a pandemic but to me this is no excuse. Sort it out Kenwick park your going to lose valuable customers!

"Beautiful location, great spa facilities"

3
mhar20, Hertfordshire, United Kingdom 16/08/2021

The location is gorgeous, golf course and great spa within the grounds. Lots of parking in front of the hotel. Hotel staff were friendly and pleasant. Our room was a bit old looking. Carpet didn't look clean and there was mould on the bathroom ceiling. I found hair in the bathtub. The bathroom was roomy but outdated. The room had a nasty odour even with the windows opened, it smelled bad. Our room overlooked the golf course but unfortunately we were directly above the restaurant/bar so it was a nuisance. The noise downstairs was disruptive and it was very late so couldn't get to sleep. Breakfast was ok but with the pandemic, social distancing wasn't in place. It was buffet style so people served themselves. Many guests weren't wearing masks when getting their food. People using the same serving utensils was off putting. I couldn't eat much because it was just so unhygienic. Signs everywhere to wear masks but wasn't enforced.

"Spa break"

4
BobfromLincs, Lincolnshire 13/08/2021

Had a great spa break at Kenwick Park. The grounds are magnificent and the hotel itself is clean and well ordered. Afternoon tea at the Spa was excellent and the massage and facial were professionally carried out. Dinner in the hotel was a bit frenetic as the staff seemed to be a bit rushed but however coped. The food and beverages manager was of particular note as he seemed to be everywhere at once and was very efficient. The room in the new part of the hotel was fine, usual hotel standard. Remote for the TV was missing but couldn't be bothered to report it till next morning. A towel from a previous guest was still hanging up in the bathroom, an oversight no doubt. No instructions on the air conditioning but worked it out and it was great. Breakfast in the morning was excellent. Just the job for a good start to the day in the lovely Lincolnshire Wolds….

"Ok but don't eat here"

3
brookemakepeace, Peterborough, United Kingdom 12/08/2021

Hotel is nice, just like any large hotel needs some major renovations/upgrades. Spa/gym/pool is new and great. Hit and miss with friendliness of staff but I guess that's normal for a large hotel. Breakfast was bad, mainly the food but also organisation, we were seated in the bar area which wasn't nice. Top tip: complain about your room and you'll get a new one twice as big! Also takeaways deliver to the restaurant :)

"Downhill spiral"

1
User 11/08/2021

Stayed here numerous times when we come away for the races. Was suppose to be staying on friday for the races but booked elsewere due to poor experience a week or so ago! Receptionist was so rude and unprofessional. Booked meal on return back, were do i start food use to be so good here, gone downhill rapidly over priced, ive had better meals at Wetherspoons! So uninspiring. Staff look lacklustre and miserable. Big changes need to be made. Wont return until i see things happening positively

"Overnight Spa - Lazy Sunday"

4
Diane B, Cheshire, United Kingdom 04/08/2021

We have stayed at Kenwick hotel a few times even though we live locally. It is really good value for money and in a lovely setting. The bar and waiting on staff are brilliant and very professional and helpful. Unfortunately I have always found the reception staff to be a bit unfriendly both on the front desk and on the phone, my impression is that they probably need to find a job elsewhere or are unhappy for some reason. The food is always good and reasonably priced. The room we stayed in was deluxe and was really spacious and amazing. Now for the Spa experience. What a change! When I have been before the staff on the reception seem very jaded and unenthusiastic. This time we had 1 gentleman who was running the show and what a difference! Very attentive and made sure we really enjoyed the whole experience. We were assigned to one table due to covid restrictions. The afternoon tea was lovely with lots of free prosecco and complimentary coffee. We had a really good massage from a very professional therapist. Full use of the facilities with an booked hour pool slot but we were permitted to stay a bit longer. All in all a vastly improved Spa experience, please keep the gentleman I am only sorry I didn't ask his name!

"Absolute rip off"

1
JoanneC836, Coventry, United Kingdom 30/07/2021

We never review on the whole, but our overnight stay at this hotel was SO DIRE we couldn't forgive ourselves if someone else paid their hard earned cash for such diabolical service. Our room was a deluxe, but had the worst outlook and when phoning reception (who only answered after several attempts) we were told that because of the wedding there, we couldn't have any other available rooms. The plug in the sink of the ensuite was stuck and no-one came to fix it. The meal that we'd booked was awful, (greasy, cheap cut of meat that was overpriced) served on tiny dinner plates and the dessert was served in a wine glass!! They'd obviously ran out of appropriate serving dishes. It was a total rip off. At breakfast this morning we sat waiting for 15 mins before I asked for a cup of tea by a passing waitress who hadn't even noticed us. Half of the breakfast ingredients were missing and we weren't even offered a coffee! Just abysmal. Avoid at all costs- especially when there's a function on at the same time. On checking out the member of staff didn't ask the complementary 'how was your stay?' which suggests she didn't give a monkeys. Overall, this hotel was staffed by people who needed to step up. Atrocious. We couldn't wait to get home!!

"Avoid - unless you like being waken up at 6am and enjoy pathetic customer service"

1
AaronUK91, Nottingham, United Kingdom 30/07/2021

Really not good enough! Unless you want a bathroom from the 80's! The only positives were the choice of the breakfast the clean bed, and a large room. Then the negatives start…. We were in a cottage they call it, but it's a rundown building right next to the delivery area. So every morning we were woken up at 6.45-7 by deliveries, apart from one morning where we were woken up by a ride on lawn mower at 6.20am! We complained and were told it's nothing to do with the hotel, it's the golf department, although they were cutting the lawn right in front of the hotel, and not near the golf course. The toilet then broke, which was fixed on the same day thankfully, although I must add the bathroom was vile! See the pics, alongside black mould in the bedroom, and wallpaper coming away from the walls. The receptionist wasn't remotely hospitable, approachable or nice, not even an apology for the pathetic bathroom, the lawnmower noise or the delivery noise when we complained and asked to be moved! On checking in we weren't told anything about the hotel the facilities or the room or timings, only about checking out being at 10am. Will never return and won't say a good word about the place either!

"Disappointing and letting themselves and customers down"

2
User 26/07/2021

I travel alot on business so stay in many hotels. I therefore truly appreciate good service, welcoming and comfortable hotel environment, quality of food served and value for money. I know how hard its been during the Covid Pandemic for the Hospitality sector but I am now getting very tried as this is being used as an excuse for Hotels with generally poor standards. I judge food proved in Hotels on whether it.makes me smile inside when served and offers value for money. All too frequently very well written menus are not being lived up to when it comes to the actual food provided. Sadly I feel BW Hotel Kenwick Park falls into this category. The food served me was uninspiring and over priced for the quality of fare provided. My challenge to you if you truly value your business and customers is to ask yourself if the standards are good enough and then better them.

"Great for a short getaway - some staff need to communicate better"

3
Explore53178049087, Syston, United Kingdom 26/07/2021

My partner booked this for a overnight getaway. The room was great, food was okay in the restaurant, the spa was great as well. However didn't have gluten free food for the afternoon tea even when my partner specified beforehand. The only other thing that let it down was the Receptionist was rude and had an attitude problem from the moment we walked in.

"Needs to improve in some areas"

3
ElizabethW357, Pickering, United Kingdom 24/07/2021

We have stayed here before & had no complaints. This time, felt reception staff could have provided more information to guests, checking in at the ridiculously late time of 4pm. At no time were we told that our rooms would not be entered into again until after we left! Consequently, on returning to our room the next day at 3pm, we found one set of towels, some milk & tea bags, biscuits left outside our room. We had not been told of the lack of service, if we had known, we would have left our 2sets of towels, bin etc outside the door after breakfast. Also, when I booked in, I arranged an hour slot for swimming, no information forthcoming about the towel situation. So when we got to the pool, we're told that we needed to bring towels from the hotel. My husband trudged back, & requested towels from reception, as ours were still wet from morning showers! The food in the hotel was not up to standard, we were booked in for dinner bed & breakfast for the 2 nights. Our room 212 was fully equipped with, air conditioning, fridge & safe & was very clean. Although, not the hotels fault, we were concerned about the number of people walking around the public areas, without masks & the same people not using the tongs provided for the bread & croissants at breakfast. Check out at 10 was chaotic, with queues going back to the stairs. Please, management of this hotel, sort out the checking in & out times, stop blaming COVID for everything, & give more information to your guests.

"Short Break"

5
suett18, Crewe, United Kingdom 20/07/2021

Recently stayed here for a short break , hotel was lovely , staff really friendly , good facilities, set in lovely grounds, great if your a golfer as the course is on the door step . great location for exploring the east coastal towns . would stay again .

"Good location"

3
784QH, Taunton 20/07/2021

Firstly the hotel was in a great position for us to visit Lincolnshire, our room was furthest from reception but very good as in newest part of hotel. The staff were friendly. The restaurant was poor, a very limited menu and poorly cooked food. We stayed for 6 nights and after first night did not eat there again. Louth has some great restaurants Not sure how thoroughly the place is cleaned, but on the main staircase, the large window sill had a collection of dead insects and a crushed single use milk container. This sat there the whole week and when you consider how many staff have passed it, what else is ignored. COVID rules had some detrimental affect on our stay, but that is not the fault of the hotel. The leisure area is great, and the peaceful setting is great, we just felt the restaurant was a great let down, there is also not really a decent relaxing area for a bar. As we were never back from our days out til late it did not bother us to much, but if you were a golfing group, not that great.

"Fantastic stay"

5
User 19/07/2021

I have stayed here several times now but this occasion was a friend's hen party. We had a spa stay with lots included in the price - 55 min treatment, afternoon tea, 3 course meal, breakfast and overnight stay. The whole weekend was relaxing and perfect!

"Nice setting - great staff - poor menu - V dark room"

3
User 17/07/2021

Stayed three nights in a deluxe room which was very clean and reasonably spacious - but if your given room 118 take a torch! (its very dark even on a sunny day). Restaurant evening menu is very limited (even for Covid times) and not very imaginative but tasted ok. Breakfast was very nice each day and Phylis and the team in the dining room make you feel very welcome.

"Disappointing."

2
CharlotteM520, Messingham, United Kingdom 16/07/2021

So after Covid moved a hen do, we booked to stay at kenwick lodges (BRILLIANT BY THE WAY) The mother of the bride pre called and booked us a table for ten. We arrived. The table was not reserved. We were plonked in a corner - fine because we just wanted a nice quiet meal together. We sat - WHAT DO YOU WANT TO EAT. Wow we've been here 3 seconds. Can we have a drink and a menu?! They huffed. A couple of lime/sodas were ordered as a side drink plus a bottle of wine and gins. The lime was practically a solid lump in the bottom of the glass so a straw to stir was requested. Well we might as well have asked for a bone from Christ. The look we were given! Luckily a few in the group ordered more than one drink because we were never asked again if we would like anything. So we ordered our mains. All was nice - thank you, we do appreciate that. However, the puddings were something else. A few “lemon Eton mess” which were a wine glass full of lemon custard, fake cream and two tiny meringues were not worth their £7 even remotely. We sent back two chocolate “wotnots” as they literally were gosh knows wotnot. They were added to the bill though. Very disappointed in the whole restaurant experience, but it has given us many hilarious memories to reminisce. Shame it cos us over £300 for that meal to have a laugh about.

"Spa Day Dishonour"

1
User 06/07/2021

A Spa Break voucher was given to me as a gift by my son in March 2020. Unable to redeem this due to lockdown, restrictions were lifted slightly between July and September. I was unaware there was only a 6 month window to use it. Being an NHS worker, and working throughout the pandemic, having a Spa Day during that small window of opportunity was not even a fleeting thought. I started phoning Evergreen Spa 6weeks ago as I am unable to work and on a rehabilitation programme due to suffering a heart attack in April. I was hoping to use my voucher and enjoy my Spa day which would have been a real boost! I phoned the Spa numerous times over this 6 week period leaving my details but never received a call back, I phoned the hotel and leisure facility as my frustration was mounting! I eventually rang ‘sales' and not surprisingly they answered…I explained my situation and was promptly told that ‘the directors' had made the decision not to honour vouchers after October 2020. I asked to speak to the manager, he did call me back and informed me that the decision was made and I would not be able to redeem. Shame on you Kenwick Park!

"Disappointing if they give you an old room not in the hotel building"

1
User 30/06/2021

Heads up for guests so you don't get deceived like us. If you read any other bad reviews, it's likely because we got the same awful room. Cons: I was expecting a newly refurbished standard room in the hotel itself, with all the amenities included as noted on Expedia but was very disappointed that they gave us a dated room (Room 403) in an annex to the hotel. Although the room was big, it was very old furniture, with noisy plumbing if you use the hot water. We only realised that this is not the advertised standard room but must have been where they put overbooked guests and hope they don't know. We didn't ask them to move us to another room as it was late, pouring with rain and had already unpacked. What also put us off was their current practice of leaving spare towels and coffee refreshments outside our room on the floor (as we did not need housekeeping since returning late at night from a wedding) does not really feel like they are taking COVID precautions seriously as anyone walking in the corridor (although just 2 other rooms) could cough on it and spread the virus. We also did not have a good sleep as the upstairs floorboards were really thin and we could hear every step and chat from upstairs. They should have advertise the room we have as a different room rather than "Standard room" as we were mis-sold this. It explains why their webiste has very little pictures of the rooms so they can get away with this. I would not pay the same price for this room as I would for one in the hotel which i can see from reviews is very nice. I have complained to Expedia for a partial refund but if no response will escalate to the Hotel management. Pros: - There is ample parking within walking distance if the front of hotel is full. - Breakfast was decent though don't expect too much (it'll have your standard cereal/yoghurts and a hot English breakfast with tea/coffee) - the Spa/pool was the only good experience there and worth a visit. You need to pre-book but when i arrived they didn't even check my name so I just signed in

"Fantastic"

5
User 28/06/2021

Stayed here for a night with my partner. Fantastic room, great food and the staff were outstanding. Would highly recommend! Definitely worth the money!! Even with measures in place due to the current situation the staff ensured that our stay was enjoyable. Food / drinks were all table service and the service was fantastic. All staff friendly and efficient. Fast service and nothing too much trouble. Hotel was beautiful and clean and very well presented. Would certainly use again.

"Spa Break"

5
sueA5702LH, Oxfordshire, United Kingdom 23/06/2021

We had a brilliant two night spa stay here. We were very well looked, all our needs were accommodated and the staff were friendly and professional. We paid £210 each for 2 nights, 2 dinners, 2 breakfasts, afternoon tea, 2 treatments, and access to spa facilities.

"Kenwick Park Hotel Scunthorpe"

3
ScunnyAndy, London, United Kingdom 21/06/2021

Although it is listed as dog friendly there was not really anywhere really close by to walk him. He was at not allowed with us for a drink in the bar. So my partner and I had to sit outside in the rain with no heating or even an umbrella to save us. Which many so called “Dog friendly” hotels on Booking.com do not say on their listings Good for golf poor for dogs. Shame

"Golf break"

5
alanjmarshall, Shaw, United Kingdom 19/06/2021

A very enjoyable two night golf break.the hotel rooms are very comfortable with great views of the gardens and golf course. Our deal included breakfast and dinner,food and service at both were very good.covid restrictions are very well organised. But the main event of our stay was the golf,we were not disappointed,the course is in great condition and a credit to the ground staff.It is a very challenging course but so enjoyable.As a bonus we were blessed with beautiful weather. The staff at Kenwick ,both the hotel and golf course are very friendly and helpful a credit to the Best Western brand. All in all a great break even allowing for many lost balls. Thankyou Kenwick

"Fabulous,professional,relaxing break "

5
V4078UVdonnaa, Sutton in Ashfield, United Kingdom 19/06/2021

Fabulous spabreak from start to finish fantastic staff,extremely clean and professional loved it all had a afternoon tea and hot stone massage it was amazing also our evening meal was so delicious and staff so friendly,our room was beautiful and the bed so comfy we will be back thanks so much

"Nothing special, nothing terrible"

3
MilliReview, Lincoln. 17/06/2021

It was a mixed experience. Paid £119 which included room for 1 night, breakfast and use of spa (pre booked timeslots) *Pros* -Room: Had recently been refurbished. Iron, hairdryer, big comfy bed, TV, powerful large shower, coffee and tea making facilities, decent aircon -Staff Found the restaurant staff and cleaning staff to be very helpful -Parking Plenty of spaces and free -Location *Cons* -Spa No towels or robes provided Few of the bits shut down and weren't warned of this on booking -Lack of Information No welcome pack in the rooms, didn't know about WiFi password, didn't know about restaurant / bar times, if it had room service. The information wasn't offered either so had to ask. I don't recall ever going to a hotel which didn't have some sort of information pack in the room. -Phone reception Neither of us could get 1G let alone 4G in the room. I know it's not the hotel's fault but it's worth me noting for other potential guests. -Front of house staff Such a mixed bag, I found the man in the white shirt incredibly helpful but other than that I found the front of staff slow and highly impersonal. It wasn't remotely busy but multiple times I was waiting around at reception desk with not a soul in sight and on check out when there was a queue some 'golf regulars' got ushered to the front which was a slap in the face to those of us that had been patiently queuing. Nothing was so bad that it put me off returning but nothing was so good that i would look forward to returning.. Travelodge experience at a slightly higher price.

"If you like sleep, peace & quiet and the ability to order a sandwich without inconvenience, don't stay here"

1
Thekteam16, Chesterfield, United Kingdom 13/06/2021

Staff have zero customer service skills. Arrived at 3pm yesterday didn't realise check in was 4pm (on email, it said 3pm…) which the ‘teenager' on reception made me feel like an inconvenience about. We were fine with that so wondered if we could grab some food & a drink after a long drive nearby ‘Did you say you wanted food when you booked? If you didn't then no but you can try and see if the restaurant will sort something out for you' WHY THE …… would I pre order a basic sandwich & some crisps a month in advance just incase i turned up a bit earlier than planned???? After feeling like I'd inconvenienced the girl on reception, probably prevented her from playing candy crush for 5 minutes, there was also a hen do that she upset after giving them zero information on where they were staying and trying to overcharge them for a spa visit. Room was in an annex at the side of the hotel. Lovely spacious room, very hot considering the weather, no fan or air conditioning. All was well, heat considering until ANYONE and I mean anyone put their taps on. This room is next to the boiler room and I'm not kidding, it's like a planes taking off. The room started creaking, pipes moaning and the wall banging like an old washing machine. Fantastic when golfers are getting in at 2am and whacking the taps on. Bed wasn't comfortable. We had zero sleep but here comes issue 3… Finally managed to nod off in the sweltering heat and we hear laughing, shouting and the clattering of ladders. I look out the window to see 2 staff members stood chatting loudly whilst helping some young guy climb the ladder through his bedroom window above our room. YOU COULDNT MAKE IT UP! After 5 mins of them faffing about with the ladder, already in a vile mood, I went to the window and was just stared at as if this was normal… We didn't make it to breakfast as we just simply couldn't be bothered with the place by the morning. Once we got to reception we weren't even asked how our stay was. Would have loved the chance to tell you but trip advisor and booking are the next best thing. Check in 4pm and check out 10am, doesn't give you much time if it's an overnighter. That being said we're glad it was only 1 night. This is the only place we've stayed and considered packing our bags in the middle of the night & driving home.

"DO NOT BOOK VOUCHERS HERE!"

1
663candyk, Boston, United Kingdom 10/06/2021

I booked 3 spas days for my friends 30th birthday in February 2020. Unfortunatly the country was then hit with the pandemic. I contacted Kenwick Park in July 2020 asking what was happening due to COVID and they didn't respond. So I rang them and when I spoke to a lady I asked for a refund to which she said they are none refundable (this is not mentioned when purchasing the vouchers!) she said they would remove the valid date so we could go after the pandemic ended and we knew more of what was happening. When contacting the spa again in June 2021 I was told my vouchers were none valid to which I referred back to my conversation last year. I was then asked to contact the manager which I did providing proof of contact in July. His response was they extended my vouchers until then end of 2020 bearing in mind I was not told there was a valid date and the country went back into lockdown in November. He then said they will not honour our vouchers! I am so astonished that they have took our £237 and just dismissed us. Disgusting service will never go to this spa and will also tell my family and friends the same thing!

"Spa and golf break"

5
User 09/06/2021

Booked for spa and golf break for 2 couples . The ladies had spa treatments and the men played 2 rounds of golf. We had 2 lovely rooms with amazingly bathrooms. We had DBB. The dinner selection was very good and well presented. All the staff we met were friendly and professional. (We could not fault any of the staff they all did a good job with Covid restrictions) The golf course was challenging and in excellent condition. The pro was very helpful with arranging suitable tee times. The spa had a lovely pool but had some items closed due to COVID restrictions but still a very good experience was had. Will definitely be visiting here again in the future.

"Spa break"

4
User 02/06/2021

Beautiful hotel room, spa experience really nice, staff friendly. There was a little wait for breakfast, but not a problem, and mainly due to social distancing etc. I have already booked to go back. Totally recommend

"Glad to be out"

5
User 26/05/2021

Had a lovely night stay here, the team were clearly new, and where getting trained but what would any reasonable person think after months of lockdown of course there will be teething problems. I know there were some very narrow minded guests which have clearly made thier points of view on here. Although there was a wait at times every drink, piece of food and interaction with a team member was lovely, and how nice it is just to be out. Every restaurant, pub and hotel are working with new processes, new team and are all short staffed due to every business needing to take on more people. Please be kind and patient when your out, and keep your unreasonable expectations to yourselves, just be glad you are out. Special mention to Beth she was lovely.

"Fantastic Stay"

5
peggylakeside, Grimsby, United Kingdom 24/05/2021

My friends and I booked a lazy Sunday spa overnight stay. After a little difficulty in getting in touch with the right department to book our treatments, we couldn't have had a better stay, The manager at the spa was absolutely fantastic and couldn't do enough to make up for the initial hiccups. The massage I had with Samantha was first class and the facilities was very relaxing. The hotel rooms where very comfortable and the food was excellent. All of the Staff where very pleasant and helpful. Big shout out to Phill the spa manager from the menopausal Grimsby girls.xx

"Overpriced for the poor service "

2
ElenaDii, Grimsby, United Kingdom 23/05/2021

Please read to the end ! Me and my partner been to the hotel for the weekend having reasonable expectations thinking of the price we paid. The spa facilities were great, staff friendly and interested in guests well-being. On the other hand the hotel experience was nothing like the spa!! Rooms are very outdated, felt like sleeping in my great grandmother house, mattresses very hard, in the room we stayed even the bedside lamps were two different colours and to me proves lack of professionalism and interest. The bathroom fan very loud and the shower pressure very very low. The hotel restaurant was the reason that made me write the review !! The staff absolutely outrageous!! After about 40 minutes of just waiting We asked for a menu of drinks, the answer of the staff being “we have some passion fruit martini left and that's available at the moment” I considered the answer inappropriate as I didn't paid all this money for a weekend away to be offered scrubs. The evening went on and our hopes was that the food will save the night. The steak was expensive and very very porly cooked, extremely dry and tasteless ( I guess has been cooked couple hours before and warmed up again when we ordered), I asked 3 different members of staff for some ketchup as my burger was also very dry and nobody paid any attention. The staff is very unprofessional and dirty!! This boy especially catch my eye when he serve our drinks and I could see his dirty hands!! No waiter should have dirt under fingernails, hanging around untied long hair, and under no circumstances I have to stare at his hairy legs just cause he couldn't care to dress properly. The staff untrained and it looked like they had no idea what they're doing, going back and forth, swapping orders, while we sat at our table the staff looked just like a bunch of headless chickens. In the morning we decided to come for breakfast with a open heart and mind hoping for a nicer experience. While we was waiting for our breakfast, people from another 2 tables stand up and left just because of how poor the service were, sustaining they were waiting already for over an hour and got no more patience to wait! The hotel is short staffed but also the staff they do have have no experience or decent common sense. Some of the staff was wearing see trough yoga pants!! I asked for a coffee, the waiter showed up with 2 kettles, she poured in my cup tea but after a quarter of the cup realised she mixed the drinks and swapped quick to coffee like nothing happened! So I had coffee and tea in the same cup! None but absolutely none of the staff cleaned or wiped any of the tables after someone left, casually just took the dirty cups and plates and that's it next people will sit. How is this following the government guidelines?!? At the checkout another unpleasant surprise, over 13 people waiting in the reception, without any possibility of self distancing cause of the small space, waiting for the lady behind the desk sort out a issue with a unhappy client. Spa ? Fabulous will definitely recommend! Hotel? Overpriced for the room facilities Restaurant? Absolutely never ever again ! Don't waste your money

"Grateful they are fully open again"

5
User 20/05/2021

Food offering was up and running as efficiently as it always was pre covid, my smoked haddock dinner was really tasty, and the service from the team both new and old was great. Breakfast was equally good, and really set me up for the day.

"Repeat visit"

4
4theWorld26, Kempston, United Kingdom 14/05/2021

We spent a second three-day visit to Kenwick Park last September between Lockdowns and had another very enjoyable stay. We took advantage of a 'Three for Two' night offer and it was excellent value. Our first trip was at the beginning of August to celebrate our 49th Wedding Anniversary when we had our Labrador with us. This time Bentley was not with us. We were given the Honeymoon Suite which was very spacious with four poster bed, large brown leather sofa, two chairs and a table and overlooked the large green. The bathroom had a large walk-in shower and windows overlooking the green and beyond; there were two sinks but it lacked a magnifying mirror - always handy to have and saves packing one. The one drawback for us staying in this room was that it was directly above the chairs and tables on the patio outside the bar and dining room and there was a large group of male Golfers staying at the same time. They used to sit outside drinking and chatting loudly and certainly not socially distanced. To offset this we had to stay up until well past midnight watching TV. It was also very warm while we were there but opening a window would have made it worse. Previously when we stayed here with our dog we had a room also very near to the patio but at that time there were only mainly couples and we didn't experience much noise. The only way this could be addessed would be to move the seating but then it would be nowhere near to the bar - or to pray for a Downpour to keep them in. We really enjoyed the swimming pool and the staff in there were very pleasant and helpful. There wasn't much space for putting clothing towels, etc., in the lockers and the showers were only meant for a quick immersion. There was also a large puddle on the floor by these which was there the first time we went, obviously due to the uneven flooring but it could have been mopped up regularly. This time there was a family with three very unruly youngsters who kept jumping in and swimming near to the roped off lane. The staff tried their best to tell the dad but he didn't do much to stop them while the mother sat at the side on her phone all the time. I think children are only allowed as certain times but it was when we wished to swim, and we occasionally had a morning and evening swim, and this had to be pre-booked. The outdoor therapy pool was excellent, with a restriction in numbers. We felt very comfortable with the restrictions in place due to the wretched Covid situation. Tables were well spaced out and staff were efficient and friendly. Breakfast was served from a hot buffet served by staff. We will definitely return again as we like the beaches in the surrounding area, and particularly Louth for the market and shopping. Next time we will try and request a room away from the patio and bar.

"Loved Kenwick Park Hotel"

5
User 12/05/2021

Beautiful house and gardens. The swimming pool is fabulous with a jacuzzi and outdoor therapy pool. It was really quiet with soothing chill-out music playing. The beds were soft and comfortable. Slept like a log as it was so quiet. I went with my 6 month old puppy who absolutely loved the experience too. The supper and breakfast that i picked up from the Golf Restaurant was delicious. We will definitely come again soon.

"Wedding"

1
User 28/04/2021

Our wedding was booked here for august 2020 obviously due ,to the pandemic we had to postpone and we managed to schedule for august 2021 .as some restrictions are still ,in place .we contacted them to say we would ,rather play safe and reschedule for 2022. After contacting it was arranged by the wedding coordinator they would ring me to arrange new dates etc .never received any telephone call whatsoever !!! Very sloppy service from this hotel , people have paid deposits securing rooms and lodes etc ,which is why I requested a call back ,to discuss all of this and potentially arrange a new wedding date ! It's meant a lot of family members and our photographer have been messed about with all this .and now we are having to look for a new venue as trying to get hold of someone here is a nightmare. Poor service all round would not recommend

"Perfect for what we needed"

5
ianphipps6, London, United Kingdom 04/02/2021

A 1 nighter needed, as we were moving a family to a nearby village, which couldn't be completed in 1 day, and had to be big enough to allow us to park our lorry. Staff very accommodating and attentive, good internal communication (the person who called back to confirm the booking was aware of the parking requirements), room a good size and very comfortable in all respects. Everything was closed, but we knew that, great arrangement with the golf club to provide very tasty evening meal.

"Improvement on my last visit"

4
stevenmary2014, Bradford, United Kingdom 19/11/2020

My visit was during the second UK wide COVID lockdown so hotel facilities were very limited. Dinner was takeaway which had to be ordered by phone from the golf clubhouse along the driveway and collected personally. Breakfast in a bag but not the most healthy items in the bag - no fruit or similar. As a Rewards member I was lucky to get a room upgrade. Room 216 is very nice and modern with very comfy bed, a/c and a well designed bathroom. A great improvement on the dated room I had at my last visit here. The only problem for me was the shower was not hot enough.

"Splendid break at a nicely situated hotel"

5
Jim B, Sheffield, United Kingdom 03/11/2020

We were fortunate to have a large room in the original building (just above the breakfast room) with views in two directions across the golf course. The room itself was therefore a pleasant place to be during the daytime. The accommodation was very spacious and we had everything we needed. Because of the COVID situation there was no housekeeping but we were well provided for with towels etc. and this was therefore not a problem. We very much enjoyed our meals - both breakfast and dinner - in the dining room and must compliment all staff on how they managed in what must have been trying conditions. Indeed staff were always friendly and helpful. The food we ate was very good and the evening menu varied. In sum, a very pleasant stay and we hope to return.

"Return visit"

5
Sheltonmanor, Lincoln, United Kingdom 03/11/2020

We returned to this hotel after many previous stays. The hotel is set in lovely grounds and the rooms are lovely. Very clean & comfortable beds. The hotel were complying with the Covid challenges and always felt safe during the stay. The waitress service was very good. Am looking forward to returning again.

"Riot during stay"

1
User 30/10/2020

After a fairly good meal it got worse from there on. After retiring to bed by 10pm there were 6 guests partying in the room next door , very noisy. At 2.30 am it turned into a full on fight in the room and corridor, ending up with the police being called. All that the hotel are prepared to offer is a 15% discount off a further stay.

"Half term break"

2
User 29/10/2020

Good price as was on offer 3 nights for price of 2 especially as half term week.Hotel and spa are lovely.Very covid 19 aware.Evening meals not much choice and even worse expensive kids meals.We ended up only having the first night meal there.Then found other places to eat evening meals with better quality and choice and value.Breakfast food was good.Service very very poor.Every day breakfast experience went down hill.Last day breakfast was awful.If weren't driving home so far away would of walked out and not had breakfast.Took 10 minutes to get drinks once seated.Then took even longer for food to come.Ordered toast had to wait 40 minutes to arrive.And 20 minutes for more hot drinks.Need to sort out breakfast service.Lets down the whole experience.Will not stay again.Shame.

"good hotel"

5
247chickenman2015, Cambridge, United Kingdom 27/10/2020

stayed here for 3 nights, good price as it was 3nights for price of 2. Hotel was clean , friendly and staff were very willing to help with any problems. Lots of covit precautions. Swimming pool and spa options very good great pool. Not far from coast or countrysde

"Short Break"

3
User 26/10/2020

Reception staff useless. Require further training. Terrible coffee at breakfast. Evening meal poor. Room lovely. Beds very comfortable. No fridge. Hotel cosy, clean and warm through out. I would stay again. Enjoyed using the swimming pool. Would go out and eat in Louth, as the food was awful.

"Best Western Kenwick park Louth"

5
User 24/10/2020

Fantastic stay for 2 nights at Best Western Kenwick hotel in Louth, breakfast and evening meals are excellent, very clean, COVID-19 secure. But a very big thank you to Philis, Chole, & Amy who made our stay even more special with their excellent service through out our stay they never stopped there exceptionally waiter service absolutely outstanding. So thanks again will be returning for a longer stay in the future. Regards Steve & Lorraine Machin

"Fab overnight Spa Break"

5
User 23/10/2020

We booked a spa break at Kenwick Park for my Sister's 40th and it didn't dissapoint! It was booked at a fab price and included, afternoon tea, a spa treatment, 3 course meal, swim and overnight stay in a comfy room. The service we recieved was excellent. We would definitely return.

"Kenwick park will always have a special place in our hearts"

5
User 21/10/2020

My husband and I got married here in October 2019, the wedding package included so many added extras including a lodge stay for 8 which I did with my bridesmaid the night before the wedding - absolutely beautiful in every way, a DJ, canapés for no added extra, hotel rooms for bride & groom and both sets of parents on the night - the list goes on. It also included a stay with dinner and breakfast on our 1 year anniversary, we thought due to COVID that this wouldn't be possible, but luckily it was. Not only did we have the best wedding day imaginable but we also had the best 1st anniversary, the staff couldn't do enough for us, food & drink was amazing, bed was comfy even had Netflix in our room. We had to wear masks and social distancing measures were put in place but it was all well thought out and hardly affected our stay whatsoever. Kenwick park will always have a special place in our hearts and we plan to return every year. Anyone that's thinking of booking a wedding here in the future please go for it, it will be the best decision you ever make.

"Going hungry"

1
Disapointed07, Scotland 17/10/2020

Disappointed to stay at this hotel again and not be told restaurant was busy when we checked in and then turned away at dinner time spoiling our weekend here. Poor service and no solution offered, very poor.

Julie Yarrow, Guest Services / Front Office at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Valued Guest , we are sorry a table wasn't available for you when you wanted it . Here at Kenwick Park we are adhering to the government guidelines in the best way we can to ensure everyone is safe, therefore we are limited in the number of guests and tables we can have in our restaurant at any given time . We do ask our guests to book the restaurant in advance if they wish to dine with us . I am informed you did not make a reservation for dinner and we were very sorry we could not accommodate you on this occasion . We look forward to welcoming you back to Kenwick Park in the future and we will be delighted to make a reservation for dinner when you book your stay Kind Regards

"Another good stay"

3
User 12/10/2020

A second five day visit in October 2020 with my elderly and partially sighted Mum, following a similar length stay in July 2020 just as C19 restrictions were lifted. On this second visit we think there have been many improvements in the hotel housekeeping and restaurant areas. Housekeeping now make daily deliveries to re supply clean towels and milk/tea/coffee/biscuits which are left on the floor outside each room door (slightly disconcerting for anyone with sight loss and using a white cane definitely a trip hazard), and items remain there until a guest takes them in. On a longer stay there needs to be a system to remove full bins from the bedroom and bathroom (with personal hygiene items) as there is no daily room service. We had to leave our rubbish bags outside our door. We found housekeeping staff dealt with our extra requests in a polite, efficient and friendly manner. We ate one evening meal in the restaurant at 18.30 when there were very few people eating. Service was friendly and quick. Both steak meals were excellent with hot and tasty food. There was slight confusion for other guests wanting to order bar drinks and we had a few wandering past us without masks. The signage needs to be clearer about how to order/pay for drinks, mask wearing and table service. Our daily breakfasts were booked for 9.30. It is full table service only, no buffet. Even at this late hour fresh fruit and yogurts were available, cooked breakfast was warm but tasty. I'm assuming due to C19 regulations the tables are not laid with cutlery, side plates, condiments etc, but only cups and saucers. Our food was served in very quick succession and we had plates of toast, yogurts, fruits, tea, coffee, sugars, butter all arriving together with two cooked breakfasts which became slightly overwhelming in trying to find a place on the table to put everything, especially for a partially sighted person. After the first morning we always reserved a four person table. The staff were patient and competent once they realised our needs of service. As Mum uses a wheeled stroller we used the accessible doors at the back of the hotel which would benefit from at least one automated door as it is difficult to open one door of the two sets whilst avoiding being hit by the other one. We stayed in a deluxe room on both stays as these appear to be the only rooms with walk in showers. These rooms are a good size with new decor and a small fridge. We found the duvets heavy and too warm on both visits as the rooms are warm without heating but the windows do open and there is a/c for heating/cooling. These rooms come with a view over a small garden area, bandstand and a small part of the golf course. There is an issue with the room card keys not working after returning from every day out, even assuring it was not near the mobile phone. Slightly irritating when the rooms are the furthest distance from reception.

"A Mixed Bag this Time"

4
Ellis G, Lincoln, United Kingdom 05/10/2020

We chose Kenwick Park as our wedding venue back in 2018 and returned again in 2019 for our anniversary. Each time the service has been superb, food quality excellent and the staff exemplary. Fast forward to a Covid affected 2020 and it's a different story. Crazy rules, slow and poor service and cold food are not what this place is about. It seemed to be run by children with little or no idea about the level of service required when places are crying out for business in these difficult times. Can and must do better.

"Nice room and spa facilities. Food poor."

3
dashlad, Cleethorpes, United Kingdom 04/10/2020

Having stayed before in one of the park lodges thought we would give the hotel a go. Nice big new room on the ground floor and pool open which is great. We phoned 4 weeks prior to book a dinner reservation to be told ok to book on arrival and guess what...No space. However we did get squeezed in and had our meal between 9/10pm. Disappointing mains, came Luke warm and obviously sat on the side for ages awaiting service to our table. (£15 for a burger basically). Unfortunately the English breakfast was the same as it was picked by the waitress from buffet dishes and all food was 'stewed' and Luke warm at best. Suggest a 7am breakfas when food possibly fresh! I feel things could be better despite current Covid measures in place.

"Lovel large room but with invisible smoke. Restaurant ok but busy"

2
User 30/09/2020

We had a lovely large room and bathroom and we enjoyed a satisfactory evening meal where the staff were most helpful. After that it went a bit downhill mainly due to a poor's night's sleep due to a non-mask wearing staff member waking me, needing to check the smoke detector in the room at 1:30am! There was no fire or smoke and thankfully a false alarm. Fair enough if there was smoke in the room tripping the sensor but there wasn't!! The receptionist and manager didn't seem to understand that this was a problem and did state that the system was working correctly and recently serviced! Breakfast was very busy and very understaffed - poor chap did his best. To be fair to the hotel they did give us some money back for the disturbance but it was a bit of a battle which shouldn't have been.

"Sunny, safe, super"

4
anndL4033WE, Leicester, United Kingdom 23/09/2020

Just had 2 days at Kenwick Park. Must compliment the staff during these difficult covid times, they were excellent. Friendly, helpful, whilst being alert to any potential risks. The hotel was “on the ball” with its precautions keeping everyone safe, whilst not stifling the holiday break. Well done everyone! The food was very good, the surroundings are lovely and our room was very clean overlooking the gardens and golf course. Perfect on a sunny day.

"Not as good as we'd hoped"

3
SimonD851, Hockley Heath, United Kingdom 20/09/2020

There was much about our recent stay that was very good. The room overlooking the golf course was huge, and beautifully fitted. All the staff were helpful and covid precautions were in evidence everywhere. Our evening meal was good, though my first pint of Black Sheep was a bit below par. The second one was much better. But, when we opened the windows in the bedroom we found that we were directly above the terrace where smokers were enjoying the afternoon sunshine, so the smoke drifted into our room. And very late in the evening the terrace was occupied by people chatting very noisily indeed. They moved away when asked but perhaps a notice asking for consideration is needed. Breakfast was average. All the components of a full English served from heated trays. There were a lot of people there, a company conference I think, so perhaps inevitably it just wasn't as good as the excellent individually cooked breakfasts we had enjoyed in several B&Bs. The hotel is set in 320 acres, but finding somewhere to walk the dog was not easy. we were directed down to the woodland lodges where quite a lot of building is going on and eventually found a Woodland Walk. Enough for brief stretch of the legs, but not as grand as the website led us to believe.

"Kenwick Park hotel brilliant"

5
User 16/09/2020

I can't fault this place one bit, the room was excellent, evening meals and breakfast were wonderful, a proper fried breakfast. All hotel staff were excellent and very friendly. Grounds were lovely we will definitely stay there again.

"Nice stay but I came out in a rash"

3
User 15/09/2020

We arrived at about 7pm on a Friday to be greeted by no spaces in the car park. I went to a nice empty car just yards away from hotel cqar only to read 'not for hotel guests'. So I did what everyone else did and parked on the grass. Having found the last spot on the grass we made our way to reception and the lady got our room card straight away. I asked whether we could have breakfast in our room she said yes no problem what time and wrote my name down on the list and said to ring with what we wanted off the menu. So we went to the deluxe room which was really nice with a beautiful view everything looked clean and brand new. I tried to find a welcome pack with information like meal times menus and numbers for the phone. I couldn't find anything, just leaflets about coronavirus. So next day we wake up at little late and walked into the bathroom to find I was completely covered in a rash. While me and my partner figured out what happened and got ready for the day we noticed the time had nearly got to 10am so by the time I had worked out what number reception was breakfast was finished. I will say that this was probably my fault for not ringing but surely when they take a time, a room number and a name they would ring you just in case you had forgot because its a pointless exercise to take information down. So we walked to the restaurant trying to find a breakfast list to see what was a available and couldn't find one with no staff in sight we decided to head into louth and visit a pharmacy to figure out why I had a rash. Having got to the pharmacy they asked if I was allergic to any food but I hadn't had a rash before I went to bed and the last thing I ate was a co-op sandwich. Having bought antihistamines and cream we headed back to the hotel and I then asked the same lady what we had to do to get a breakfast menu in the hotel because we can't pick from a list that we can't find. She then passed me a breakfast checklist to fill in. I was amazed I just couldn't work out why she didn't give me it the first night. We booked a table for the evening meal and went back to the room then found our key card didn't work so back to reception i go (she sorted key card out straight away no problems). Evening came and we went for the meal which was absolutely amazing the staff were really helpful and we had an amazing meal great food! Just a shame they aren't working in reception. Having had the meal we went to reception to hand our breakfast order in so nothing would go wrong and she checked it and said no problem. Next day we woke up and my partner started scratching and had a rash similar to mine. We couldn't understand it I didn't complain the first night because I just thought it was me. We thought that its maybe the washing powder they are using for coronavirus or something but it got to both of us in the end. I actually slept in my clothes the second night outside the duvet and my rash significantly reduced. I can't understand what happened because im not allergic to anything I just hope the sheets were clean and not months old. 9am arrived and by 3 minutes past we got our breakfast. Finally! The food being spot on again. I must admit I never complained about the allergic reaction to reception because I thought it was just me then when we realised we both had it we just wanted to leave the room which was a shame because the deluxe rooms are nice. I think this hotel is good it just requires better staff on reception and information so the people that stay there no what to do. Food is great but I think they must wash the sheets in caustic soda or something.

"Blanch-Bait"

2
casashoebox, York, United Kingdom 15/09/2020

The review title comes from one of the choices on an extremely limited and never changing menu. If you are dissolving into hysterical laughter at this crass attempt to say whitebait in French then the hotel is not for you. If you see nothing incorrect, then probably the Hotel will suffice. Tired rooms, overworked staff, poor menu and just about everything wrong. Some of the staff had been trained at Fawlty Towers. If you want good food, excellent service then go to the Courtyard down the road. It is the Golf Clubhouse. Never ever again.

"Needs updating"

3
angelaScunthorpe, Scunthorpe, United Kingdom 14/09/2020

Stayed overnight B recently with friends. Room nice although shower ancient . Surprisingly no fridge either but 2 hair driers ! Communal rooms and bar area looking tired and uninviting Food mediocre and breakfast service struggling due to lack of staff . Staff were doing their best however continually apologising for something which wasn't their fault - just needed another pair of hands.

"Family stay over"

5
User 11/09/2020

Excellent service as soon as we arrived at the hotel. We arrived before check in (hadn't realised check in wasn't till 3pm) but the staff were very accommodating and checked if our room was ready for us to settled in, of course this was very helpful as we had our 2yr old with us. Very quick service in terms of ordering our food & drinks. Beautiful surroundings, beautiful spa/swim facilities, lovely sized room. Polite staff. Perfect hotel, we booked to stay here as it's only a 20-25min drive from mabelthorpe beach, you feel as though you've been away on 2 different trips once you get back to the hotel. Lovely food might I add. Couldn't find any fault. Thoroughly enjoyed our stay! Thank you again all at hotel!

"A little disappointed"

4
Gatoruby2, Sheffield, United Kingdom 11/09/2020

Check in was easy and quick nice smiley girl on reception our room looked nice and clean until husband moved a bedside table looking for a plug and found a rather soft half wrapped biscuit behind it! This made us look closer there was quite a bit of dust on door frames and pictures . Inspite of everywhere been deep cleaned according to the website Also our fan didn't work properly which was needed as it was very hot. When we went out we quietly told reception about the biscuit showing it to them and also asked for another fan, the receptionist didn't seem bothered about the biscuit and just threw it in the bin saying "Oh that's not very good". When we returned a couple of hours later the fan had not been replaced I must point out that Housekeeping were very nice although they didn't service rooms that were occupied they happily changed me a towel I had dropped in the bath! We ate in the hotel that evening very nice meal and just in conversation with the waiter mentioned the fan 10 minutes later he came over and told us there was a fan outside our room which was much appreciated, perhaps he should be on reception. Breakfast next morning was huge but very nice and quickly served, as breakfast has to be pre-ordered I ordered toast for the next day husband a bacon sandwich we waited half an hour everyone else had left the dining room before our 's arrived! As we were leaving next day and check out was 10am we ordered breakfast room service for 9.30 however at 10 0'clock we had to go on a breakfast search when it eventually arrived it was all wrong we just ate what there was and headed down to check out, where we were presented with a bar bill for £68 luckily we still had our card receipts showing we had paid the receptionist was very apologetic. On the whole it was a nice stay there's just a few little things need sorting out but at the moment everything is strange. Some of the public areas also look rather tired especially the dining room/bar area

"Lovely hotel in beautiful surroundings"

4
User 09/09/2020

We stayed for 2 nights in August 2020, and loved the large room with high ceilings, and a lovely view over the golf course, countryside and bandstand. The staff were all very pleasant and friendly. Signs were everywhere about wearing a mask in communal areas, but at times us and the staff were the only ones wearing them - lots of other guests, including a large group of golfers, ignored the signs, which was rather annoying. Breakfast was nice, and served to you, which worked well. The pool area had to be booked, which was understandable - 18 per hour booking slot. The outside hydropool was very nice - powerful jets of water to pummel your shoulders, and a maximum of 3 to this area. Such a shame you couldnt use the other spa rooms, such as steam room, sauna etc, due to Covid restrictions. All in all, a very nice mini vacation, our first in months!!

"MRS"

5
User 08/09/2020

Once again an enjoyable stay at Kenwick Park Hotel,Comfortable room, relaxing time swimming, in jacuzzi and hydrotherapy pool(obviously other facilities closed due to covid). Good food both breakfast and evening meals. Very helpful and friendly staff especially Amy and Phyllis who went that extra mile.

"Great Little Staycation"

5
ScouseChris2265, Rotherham, United Kingdom 02/09/2020

I recently had a “staycation” at this hotel with my family and our small dog. We booked a 2 night stay and really enjoyed it. The hotel is dog-friendly which was one of the reasons we booked to stay here. The staff across the whole resort are very friendly, welcoming and efficient. The rooms were very nice. There was a double and king size bed in our room, coffee/tea making facilties and a good sized bathroom. The hotel has a spa which is very good indeed and is free to guests, however, there are time restrictions (1 hour) for everyone using the facilities. The pool and jacuzzi are a good size and the outdoor hydrospa is excellent. Unfortunately, due to Covid restrictions the sauna, steam room and ice room were not available to use. You have to book to use the spa facilities, I'd recommend doing this in advance as it does get booked up. We were on a bed and breakfast deal. The food was very good. There was an excellent variety of choice for breakfast. Under the new restrictions you have to order your breakfast the night before you want it. The food is cooked fresh and brought to your table but this can be a little slow especially when the restaurant is busy. The staff are really friendly and do their best to serve you as quickly as possible. The hotel has a golf course. Although I didn't have time to play I would return in the future to play the course. There are plenty of walks to be had in the surrounding grounds and local area. Great for personal exercise and long dog walks. I would recommend staying at this resort.

"A lovely short break."

5
User 25/08/2020

We visit Louth on a regular basis due to family in the area. This hotel is a little distance from the town centre but the facilities it has to offer, far outweighs the inconvenience of not being able to walk into the town. The hotel and site is currently undergoing a huge refurbishment including new lodges owned by Landal, we stayed in one of the newly refurbished hotel rooms and I have to say it was exceptional compared to the old style rooms. The breakfast was above and beyond and served by very helpful and polite waitresses despite guests not following the pre-booking system which caused an immense amount of pressure on them. We also rang in advance and booked a daily slot in the pool, it is a real shame the health spa is not being used to it's full potential due to Covid but the facility is stunning and hopefully it will be up and running soon offering spa days. I did partake in two treatments during the visit, the staff in the spa were lovely and I would thoroughly recommend spoiling yourself! Overall, a very enjoyable trip and the addition of 3 nights for 2 was an absolute bonus.

"Very very nice hotel "

4
User 24/08/2020

Stayed for two nights with friends for our track day at Cadwell Park. Rooms very comfortable and clean. The Spar /leisure partooked very nice but did not use. The bar service was a bit slow but they seemed to have extra paperwork to do as it was during the eat out to help out period. Food was very good and the staff were very friendly and helpful.

"Relaxing even in these surreal times"

4
Jay3025, Forest of Dean, United Kingdom 21/08/2020

We stayed here for two nights for a family funeral. Jess on reception in particular was fantastic from my first telephone call, through numerous emails I sent her & her colleagues to check out. We met lots of other lovely staff while having Lunch on Wednesday (which we got £10 off through #eatouttohelpout) dinner & two visits to the excellent spa. You have to wear a face covering in all public areas & can only take them off when seated for food/drink. The hotel has a lot of seating in different rooms including outside. Room cleaning was very good. Used plates are left lying around a fair bit & we had to chase our room service breakfast on both days but apart from that, a fab visit & I'd recommend supporting the British economy by going here if you want food/drink or fancy 2 break in the area.

"Excellent, Hard Working Staff"

5
WorksopBlue, Worksop, United Kingdom 20/08/2020

Stayed here for a couple of nights in August as a family of 3. Firstly, if you are expecting an experience exactly the same as you'd have had before March 2020 then I suggest you stay at home and wait for a vaccine. The fact is, it's impossible for any hotel to perform to 100% during these incredibly challenging times. Due to social distancing rules there are limits on what can be offered, however we felt that the excellent, incredibly hard working staff at Kenwick Park did everything they could to make our stay as enjoyable as possible, while remaining safe. You are asked to pre-book your evening meals and breakfast. Breakfast is fantastic. Evening meal was good, although some other impatient guests stropping about because they had to wait a little longer for their food than they would normally expect didn't help things. The restaurant overlooks the lovely grounds so try and get a table by the window. One morning we had breakfast while watching a woodpecker just sat on the lawn in front of us! It's wise to book in advance for the fantastic leisure facilities, although they will try and accommodate you while still adhering to the rules (max 16 at any time). Unfortunately, the sauna and ice room were closed but the pool, Jacuzzi and outside Hydra Pool were open. That said we got kicked out of the Hydra Pool due to lightning... got to love the British summer! The gym looked large and well equipped but we didn't use it. As others have said take your own towels and make sure you wear your costumes under your clothes on arrival. There are quite a few golfing groups using this facility as well as families and couples. The Hotel facilities are also open to guests staying at nearby lodges... quite nice to have a walk down and look at these, however the prices in August are astronomical! Our family room overlooked the gardens but I don't think all rooms have this, so maybe make a request before arrival. Well-appointed but the bathroom was getting a little dated and could probably do with an upgrade. We used Kenwick as a base to visit the East Coast, about 25 mins drive away. We Didn't have time to explore Louth but drove through once and it looked very nice. On our return home decided to divert and have a look at RAF Coningsby. If you love aeroplanes and Jets then this is a brilliant FREE attraction and was probably the highlight of our short break... midweek is the best time to visit. We would definitely stop at the Kenwick Park Hotel again, especially when all the facilities are once again available.

"Golf stay & play break incl dinner and brekafast"

5
Syn0704, Sileby, United Kingdom 19/08/2020

We booked through GolfBreaks to have a stay and play at Kenwick which included 2 rounds of golf, room, bed, breakfast & evening meal for £109 a person. Honestly, an absolute steal. The golf course was in superb condition and was a lovely course to play, quite challenging and tight in places. Given the current covid situation and the difficulties it presents the hotel was well set up and organised; we liked the idea of booking your meal choices and breakfast in advance to make it easier for all involved. The food was very good and for the price the portion sizes and quality was impressive. Only downside was the sausages with breakfast which we all agreed had a really odd taste! The main thing was the attitude of the staff; they were super. Friendly staff on reception, the young lady who served us for breakfast was great, very talkative and had a smile on her face (could just about see it through the mask!). We were so impressed we've booked to go back in a few months time, booking direct through the hotel as the rate is better! The staff are a credit to themselves and I don't feel good service gets flagged often enough, yet people are quick to moan. Keep doing what you're doing, see you in October.

"Fab night away"

5
User 17/08/2020

Lovely hotel room very spacious and clean! Lovely hard working staff all wearing masks bless them and it was hot hot when we stayed! Food was amazing we had breakfast and dinner which was a great price and of excellent quality! Swimming pool was lovely booked in no issues for this but do take towels from your room or with you as they are not handing any out due to Covid 19 and wear your swim stuff under your clothes! Lovely grounds with seating but would benefit from some nice comfy outdoor seating instead! Overall a great stay And they even had Netflix on the tv!!! Will be stopping again!

"Fantastic hotel"

5
IshmailBa, Cambridge, United Kingdom 15/08/2020

This is a beautiful hotel in a lovely location. The grounds are stunning. The swimming pool is the best I've ever experienced at a hotel, which made it great for the kids. There were a few minor issues around covid 19, but nothing that was the hotel's fault. The restaurant was still open, which made breakfast a good experience.

"Lack of staff"

2
toby-one-kinobe, Newark-on-Trent, United Kingdom 13/08/2020

stayed at kenwick for 1 night whilst away on a business trip. Staff seemed very rude on arrival, maybe because it was late on. went straight to the bar for a drink as id drove for 3 hours and was gasping. waited around 25 minutes for a drink. I then went to bar to get another drink again 20 minutes until i saw somebody, i dont know if there was another bar i could go to it seemed like ghost town, a few couples was sat at tables with empty plates all i could think was they was very under staffed. got to my room which was immaculate at first glance but then found flies and dead bugs on my bedding and all over the window cill. rang down to reception and got no answer 4 times. i dont know if this is usually the case but when i read that staff are attentive i could not help but laugh to myself

"Amazing hotel and Staff"

5
User 11/08/2020

The Kenwick Park estate is beautiful and well laid out The Hotel staff are warm friendly and attentive nothing was too much bother and they could not do enough for us even with social distancing in place. They were helpful and polite, The room was spacious and clean as was the bathroom (the bathrooms are huge in the family rooms!!) could use aircon but I appreciate not needed so much in the UK however we had 33degree heat during our stay.... Restaurant and bar staff are brilliant too same as everyone else with attentiveness and warmth, as were the room cleaners bringing us anything and everything needed. The older poolside attendant at the Spa facility could learn a thing or two as he was really rather abrupt and rude when bringing it to my attention that mobile devices are not allowed poolside we were part of a private family swim and i wanted to capture my babies first ever swim.... not to mention i use it to Monitor my diabetes! However the spa reception staff mirror the hotel staff so a big thumbs up to them! Overall an amazing hotel, amazing staff and wonderful grounds we will definitely return again in the future!!! Thank you

"Awesome"

4
Colin S, Nottingham, United Kingdom 10/08/2020

The family booked into the BWKPH on Friday 7th August 2020 for our first real venture out after the covid-19 lockdown. As I, Colin, am suffering from major anxiety/panic attacks after returning to work following 14 weeks of shielding, i was very concerned about our safety. I needn't have worried, the staff at the hotel are brilliant and all wear face masks if they are customer facing. There are signs everywhere about social distancing etc and hand sanitiser is available at reception and the entrance to the dining area. They have many rooms set out for dining with a limited number of tables in each. The staff are cheerful, friendly and helpful and the food is out of this world. The steaks are incredible and the mushrooms.... well let's just say three of us had gastronomical explosions when we tasted them. The rooms are impeccable and the housekeeping is covid safe with them not actually entering the rooms but leaving all you need at the door. We visited the swimming pool, you need to book your 1 hour slot, and again the social distancing etc is enforced with only 2 people allowed in the spa pool and 3 in the heated outdoor hydro pool at a time. The changing rooms are cleaned between each group of bathers and a one way system is in place. We can't praise the staff enough, they were attentive yet distanced, chatty but not overly so and when we had breakfast before we checked out it was obvious there were a few hiccups in the kitchen and the waiting staff were very apologetic even though they had no control over the situation. The grounds are spectacular,there is a peaceful calm around the hotel with very little external noises intruding on the tranquility. Would we go back, we are already trying to decide what dates to book.

"Really very, very good"

5
TrevP644, Bedale 09/08/2020

OK, just a 1 night stay. Meeting up with family in the area. Regretfully, we couldn't have dinner at the Hotel because of Covid bubbles being limited to two households, we were three. So I had to suffer a BBQ in a family members back garden. I detest BBQ. The Hotel, however, saved the weekend. The room (110) was immaculate. Herself is obsessed with cleanliness (it's her job), she could not find fault. The bed was huge, comfortable and a cracking night's sleep was had. The next morning, the shower almost blew me out of the bathroom, a proper shower, not a dribble. (Oh, the bathroom extractor fan was noisy, I forgot to mention it on Checkout, a minor niggle). Breakfast was amazing. OK, with the pandemic, we had to pre-order (I suppose not a bad thing really), I ordered a Full English. It was the fullest Full English I've ever had in a hotel. Cooked to perfection and presented by a lovely Lady who was overseeing the Guests by both seating them and helping to serve them. Her cheerfulness, friendliness and professionalness shone through. Regretfully, I didn't see her as we left, but my thanks to her will be remembered by me. All in all an excellent experience. We will be back.

"Nearly got 5!"

4
John C, Nottingham, United Kingdom 07/08/2020

If you've been to a Country House type of hotel then you will expect creaking floors, threadbare carpets, dusty curtains, window frames caked in years of paint and a damp musty spell? You will not get that here!! A well looked after hotel, still retaining some old fashioned charm. A recent extension with excellent modern rooms, double glazing and modern bathrooms. The main public areas are spacious and show there history well. The hotel ground are fantastic. A huge golf course and clubhouse. A modern fitness centre, swimming pool and gym. They served the biggest full breakfast I have ever seen in a hotel, so much so that we asked for smaller portions the next morning. Enough people in the bar to make it interesting and good evening meals. Now, why not 5 stars? Service was excellent with everyone willing to help. However it was terminally slow. 35 minutes waiting to get a drink in the bar with only 2 other people waiting! Being shown a breakfast table then waiting for 20 minutes for any service. It was a “eat out to help out” evening. Only one person serving at the bar. That person was also taking payments for food orders as well, writing down on a note pad all the food, deducting the 50% then adding on the drinks. You can imagine how long this was taking. Absolutely ridiculous! The whole situation could have been solved by putting another sever at the bar taking drink orders only. This person could the clear and clean away tables, instead of then remaining piled with empty glasses most of the evening. So I'm sure the service slowness in the bar and at breakfast could be solve by training and another server. I know this would mean another wage, but they would serve more people! We had a great stay there and would definitely visit again. Shame about the slow service though. Service

"Evening Meal"

1
User 06/08/2020

As a family we stayed in kenwick lodges and booked into the hotel for an evening meal at 7pm. We had to give our choices of meal before our arrival so it could be prepped ready. I had to chase a member of staff for drinks after 30mins being seated. When then had to chase our meal when our drinks arrived after 45mins. By 9pm I chased our desserts as these had been pre ordered. At 9.15 with 2 young children we decided enough was enough and paid for what we had and left. Absolutely shocking service.

"Exceptional stay during covid"

5
User 05/08/2020

I am currently staying at the hotel and can not congratulate the whole team for offering great service despite the Covid restrictions and guidance. Upon arrival and during the stay the reception team have been helpful and cheerful. The food and waiting staff have been excellent. I find it hard to believe that any other business have implemented and observed such safety measures and still offered a seamless guest experience. It beggars belief that some people want to raise such petty issues in bid to receive discounts or refunds, i've Witnessed some guests with no appreciation of the effort that's going in to make places compliant so we can get away and travel. Please Start looking at the positives. Well done to the Kenwick Hotel

"Ups and downs"

3
User 03/08/2020

Overall, this wasn't a terrible stay. The reception staff were great, the spa and leisure facilities were lovely and the room was comfortable, clean and enjoyable. The food was also really good and very much enjoyed. Now the reasons for the 3 stars instead of 4 or 5. - the service in the restaurant was poor, they must be understaffed or something because it took forever to get served. It took about 10 minutes to get seated, and then double that to just get a drink. At breakfast, got seated and then seemingly forgotten about, waited 30 minutes to just order a drink. We had prebooked our breakfast yet that still took 30 mins to arrive. Several times we tried to get the attention of the staff but to no avail. Other than standing up and shouting I have no idea what else I could have done. - at breakfast we were seated next to a vacated table that was full of dirty dishes, this was not cleared for the duration of our meal! - it was a very warm day and night, the window to our room did not open properly and all we had available was a fan that moved the air around. If we had been here longer we would have requested to move but just for one night we made do. In all, a lovely hotel but would I rush back.... no.

"A Very Safe and Satisfying Stay During Covid"

5
albumedix, New Orleans, Louisiana 01/08/2020

I immediately could see everyone following the govern guidelines regarding Covid. The place was spotless, with someone constantly cleaning high-touch points. Jess at reception was extremely warm, professional and friendly. Simon at the bar/restaurant area was very reassuring regarding my concerns of Covid and informed me of all the precautionary measures they had in place. The overall impression of a clean, safe and professionally run establishment allowed me to feel safe and looked after to enjoy the beautiful surroundings of the property. They even made my pet dog Bella feel right at home. Highly recommended and will return in future!

"On Another planet"

2
Shiretravels72, Gainsborough, United Kingdom 29/07/2020

Stayed here after been recommended by a friend. Was visiting friend who lives in louth, fantastic first impression very secluded back of a main road. Checking in seemed quick almost as if i was a nuisance as the girl had other things to do. Anyway i went to my room which i finally found after no directions, room was tidy but had a funny smell, maybe it was all the covid cleaning chemicals. My towel was dirty so headed to reception to be told ill get it sorted. I was leaving to visit my friend at 7 still no sign of towel, i then went back to reception to be told by another member of staff housekeeping have gone home now! Does that mean i cant have a towel??? The response “ im not sure “ just didnt cut it. I only wanted to get a shower with a clean towel. I decided to give it a miss and go out, back on my arrival around 9.30 i jokingly asked out of sarcasm If receptionist had found any towels to which i got “ not this late “ i didnt know weather to laugh or cry. For pure ignorance and lack of care for customers

"Serious lack of communication"

4
Michael G, Clacton-on-Sea, United Kingdom 19/07/2020

Lovely hotel, room overlooking golf course, comfy bed nice shower room. Unfortunately serious lack of communication when we stayed.Due to covid19, our check in time was 4pm not 3pm Check out was 10 am not 11am.No room clean. Not told in advance,had to ask why.Also billed for 2 drinks we hadn't had.Please ask about these things before you go as you won't be told

"Let down by poor customer service."

2
User 18/07/2020

The hotel sent me an email a week before my stay. This was littered with spelling mistakes and was highly unprofessional. This was unfortunately, a sign of what was to come. The email said we could check in at 3pm, this was not so! We were asked to wait till 4pm to allow for extra covid cleaning. We were sent to the bar for a drink while we waited. The bar was empty. We waited 15 minutes until a member of staff appeared to serve us. Once in the room it was clear it had not been recently cleaned. There was a thick layer of dust covering the clock/iPad charger and there was food stuck round the buttons. We had booked for 3 people but there were only towels and cups/glasses for 2. As there was no in room information provided and no reception phone number we had to trail back from the furthest end of the hotel to reception. We were told they would sort out what was missing. 4 hours later this still hadn't arrived. We went back to reception again and found it had been left there for us to collect. Obviously no one could be bothered to bring it to the room or even let us know to come and collect it. The following day we had run out of tea and milk and had to ask for this 3 times and go backwards and forwards to reception before we were given any. We had to laugh as we wondered what would go wrong next! Our breakfast order sheet was misplaced but magically reappeared the next day. Overall the room was okay. A bit dated but had new carpets. The shower screen leaked all over the bathroom floor. The beds were very comfortable and we slept well. The best bit about our stay was breakfast. It was cooked to order and was extremely tasty. The breakfast team were very friendly and attentive and provided great customer service.

"Brilliant post covid stay."

5
Simonthecritic, St Mary's Bay, United Kingdom 06/07/2020

Thoroughly enjoyed the first night post covid stay in this fantastic hotel. Lovely decor, spacious rooms, friendly staff. We we were made to feel at ease from moment we arrived. Beautiful spacious rooms - delicious food.

"racing"

4
User 23/03/2020

We went to Market Rasen races and chose to stay here for the night , it was lovely a good choice we had a deluxe room so nice looking out on the beautiful grounds. Breakfast was very good indeed and staff friendly , would go again.

"a lovley hotel and stay aas usual, Except!"

5
martin e, Grimsby, United Kingdom 17/03/2020

this is a wonderful hotel have stayed here many times. rooms excellent food excellent service etc. but! this time we were dissaponted especialy witht the current epidemic to see a realy dirty bathrom door all around the Handle. Secondly at breakfast when I went for my cooked breakfast there were no plates available, I had to go and find someone! to bring some out. on opening the hot trays, there were no fried eggs tomatoes or beans available. I asked when there would be some and was told they are cooked to order? this was a buffet breakfast! when they arrived no one came to inform us they had been put out. there were only about 6 of us in the restraunt. I know at least one other person was also waiting for food, some staff spent more time in the corridor chatting than looking after guest's! never had this before. sad to mark down our visit this time

"Be careful when booking"

1
teamh27, Nottinghamshire, United Kingdom 15/03/2020

My partner is in the Army and has been away for two months... I booked a spa break for us both for a few days after his return. Unfortunately, his flight was delayed/postponed.. I asked Kenwick if I could rearrange.. not cancel, just rearrange. I was told that it's their policy not to rearrange or refund any visits despite any special circumstances. Even though they wouldn't loose any money? Bizarre. So be careful, as that will also include illnesses. Very disappointed that their customer service does not adopt any compassion whatsoever. Their values are clearly not with their customers at all, just taking your money.

"What a find!"

5
Honestyxxx, Peterborough, United Kingdom 15/03/2020

Super hotel with luxurious spa. Spent a couple of days here and throughly enjoyed our break. Staff were so pleasant and helpful. Nothing was too much trouble just what you need from a break away. The breakfast was excellent with plenty of staff to keep things running smoothly. We ate in the hotel one evening and the food was fresh and tasty. The spa is worth a visit too.

" Very enjoyable"

4
TheDuchessNottingham, Nottingham 14/03/2020

We had a lovely stay at this hotel as we had also done the previous year. Staff are lovely and friendly, The hotel is very clean, good breakfast, excellent evening meal, good gym, good spa with afternoon tea Included although a few minor things weren't working perfectly in the pool area. Al in all well worth the money and I would recommend and hope to go back with friends next year.

"Birthday trip"

5
debs1967186336, Lincoln, United Kingdom 14/03/2020

We had a lovely stay, our room was hugh with a massive walk in shower, all the staff were really nice. We stayed one night with an 3 course meal which was cooked to perfection. The breakfast was outstanding, probably the best breakfast i have ever had in a hotel. We then had a spa day with afternoon tea and a treatment each, I wouldn't hesitate to recommend this hotel

"Overall a good trip."

4
User 12/03/2020

We spent a couple of nights here, actually a return to a place I lived in before it was turned into a hotel. I lived here when it was Kenwick Hall. A mix of memories and interesting to see the way it's developing. My one real concern was that nobody appeared to know the rights of a service dog except one gentleman called Liam. My dog travels with me to save my life , not as a pet. My dog is a highly trained dog for diabetes, she has full harness to identify this ( even though that is actually not required by law) please ensure your staff are aware of the Equality act as it was embarrassing on the first day to be told I couldn't go in the dining room. Most of the staff were very friendly and after the first confrontation it was fine. I would like to contact the manager directly regarding this .

"Beautiful and Comfortable"

5
User 10/03/2020

Our stay was beautiful. Our room was stunning, from the wall paper to the plush carpet and large bathroom. We came for a wedding, but even the breakfast buffet was just as delicious as the rest of the food that day. My gluten intolerance was easily catered for and the hotel, bars and rooms were immaculate. We will request the same room if we stay again, it was worth the price just to stay in bed! Our room also gave us use of the pool and gym, and we were so happy with our night at Louth we are considering trying a game of golf just to have another reason to come back to the venue!

"Great place to stay"

5
mt4740, Aslackby and Laughton, United Kingdom 09/03/2020

Lovely traditional hotel with super spa. Stayed here many times over many years have always had a good nights sleep, good food,staff are very friendly. Hotel set in fabulouse grounds one mile South of the beautiful market town of Louth. Mike Taylor

"Overnight stay"

5
User 08/03/2020

We had a fantastic night at the hotel , we had our meal at 7 and it's was great , food was amazing , and the staff were very friendly and helpful. There was a few members of staff on who chatted to us special thanks to Simon and Nikole , there was a wedding on but we couldn't hear a thing compared to other hotels we've staid at , room was great nothing bad to say about our stay at all Will defInately come back THANK YOU!!

"Outstanding"

5
User 03/03/2020

Fantastic service quality food lovely setting. Brilliant spar. Value for money. Could not fault the whole experience. Holte is well keept. I keep going back as the staff are out standing. My daughter got married there in 2016. I'm never disappointed

"Afternoon Tea"

2
sandLincs, Louth, United Kingdom 02/03/2020

Have never had such a poor Afternnon Tea that I have had today at Kenwick Park Hotel. Poor quality, sandwiches were stale within one hour of being on the table. Cakes were or looked like left overs. No offer of refill for tea ar coffee. Had to ask the waitress for cutlery. The waiter was the only pleasant thing about the whole afternoon. Will I go again. No. There are much nicer places to eat in Louth. Hotel itself is very nice but afternoon tea is a complete disappoinment

"Beautiful surroundings"

4
Hiflyer2025, Hinckley, United Kingdom 23/02/2020

First visit here and will not be the last, it's superb. Just on the outskirts of Louth and set next to the golf course. Check in was fast and the room was fantastic over looking the Golf course and really nice room. Comfortable bed, large TV and fantastic bathroom. Restaurant menu was good and a great breakfast. Small bar to relax in, unfortunately if you require sports channels there's none here. There is a Gym and swimming pool on site as well.

"Very good stay"

5
User 22/02/2020

Had a really good stay. Although the room was warm and somewhat difficult to sleep in. But the friendly staff, great amenities, cleanliness was the best I've seen for some time and evening meal was delicious.

"Fanbulous Spa Break"

4
User 17/02/2020

Our spa break was fantastic. All the staff were very friendly and extremely helpful. The afternoon tea was spot on and all the facilities on site were just what we needed. The three course meal we had in the evening again superb and lovely staff. we had a twin room which was very spacious indeed. In our break it included breakfast and a 55 minute treatment which we both had the following morning. We both opted for the body scrub and massage. My friends was very relaxing however mine wasn't . this was the only disappointing thing :( It was very rushed and not relaxing at all, felt like I was in a washing machine...…… But overall I would highly recommend staying here and we would certainly come again.

Odyssey51296407856, Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Afternoon, thank you so much for leaving us your review. Really great to read the fabulous comments. I have passed your comments regarding your treatment on to the Spa team, we are sorry to hear they weren't to the same standard bit thank you for letting us know as it is something we can avoid going forward. Kind regards SM

"Perfect valentines break"

5
EmmaV3105, Wakefield, United Kingdom 16/02/2020

The stay at Kenwick Park was just perfect. The staff went above and beyond to make us feel welcome and relaxed and the spa facilities were excellent. Would 100% love to go back here every weekend!! Absolute would recommend to anyone looking for some luxury relaxing time.

Odyssey51296407856, Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Amazing!! It is so nice to read reviews like this, especially as a lot of work went in from everyone to ensure the weekend was a hit. We'd welcome you back 100% with open arms and look forward to seeing you aging soon. Kind regards SM

"Very impressive stay"

4
User 14/02/2020

Stayed with my partner for a one night spa treat. Such an amazing experience from the start to the end. The hotel on its own is a bit old fashioned inside, we had upgraded our room into a new extension so it was very modern and comfortable. The food in restaurant was very good, and the spa amazing, clean and not so busy as for a Saturday. We was also able to return to Spa next morning :)

Odyssey51296407856, Manager at Best Western Plus Kenwick Park Hotel, responded to this review
How great, thank you for such a lovely review. I have passed your comments on to all those who would have made your stay so great. As you mentioned we have a sparkling new extension, the theme of which is creeping into the original building so watch this space. Kind regards SM

"Worst stay ever!"

1
User 12/02/2020

I stayed here with my 10 year old son. They booked me in to a annex next door to a load of drunks who spent 4 hours with police involvement being disorientated and manhandled back in their room! I was terrified to even open my room. The terrible noise went on for hours, it sounded like furniture went over, people falling down stairs. Disgraceful. The hotel seem to think this is ok, I have asked for a refund as I had to pay on the Saturday evening and they have refused. I would never stay here again! Terrible after care from the hotel shame on you!

Odyssey51296407856, Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi. It is disappointing to read this review considering all matters have already been addressed directly with yourself. As you are aware, after receiving your complaint, due to the nature and severity of it we immediately launched an investigation to understand fully the issues raised and circumstances. We spoke to all relevant members of staff, other guests present and also reviewed our CCTV recordings and can confirm that whilst there was a small disturbance, this was dealt with very quickly. We do ask all customers to be respectful of others, however there will always be the odd occasion where this request is not adhered to. Kind regards SM

"Spa Day at Kenwick Park Hotel but Nut Allergy Problem - again!"

3
DebbieL750, London, United Kingdom 10/02/2020

I visited the spa at Kenwick Park for the third time in January for a yearly treat with my daughter. The spa and treatments have been outstanding each time, especially in January with Gemma. This being our third time we were expecting Kenwick to have remedied our previous concerns re my daughters nut allergy. Twice in the past she has been served nuts, for which we have emailed, phoned and visited to make them aware of, with little acknowledgement or satisfaction. On each visit we have notified them about the allergy on both booking and arrival. Despite this, on our most recent visit (Jan 2020) we were astonished when she was served nuts for the third time. The management tried to pass the blame to the server when really the fault should lay with them for poor training. We love the spa days and treatments but we have lost all confidence in their ability to deal with allergies when it could cause serious health issues. They need to be aware of the Food Safety Act.

Odyssey51296407856, Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi there, thank you for leaving us this review. please rest assured that this issue has been dealt with, with the upmost urgency. Everyone involved has been reminded of their responsibilities and once again been given the appropriate training to ensure we never have a similar incident. I am happy to hear you enjoy your treatments though and have let Gemma and the team know. I know you mention you find it difficult to have confidence in us when it comes to allergies but we do hope to see you again at Kenwick and if you do please be sure to ask for the ClubSpa General Manager. Kind regards SM

"Kenwick Park Hotel Stay"

5
janeyp703, Sheffield, United Kingdom 02/02/2020

Really enjoyable stay with my husband, would definitely re visit again. Room was very clean and decorated well, refreshments and toiletries provided. Plenty of food choices in the restaurant very reasonably priced.

Odyssey51296407856, Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi there, what a lovely review to read. I will ensure all those who helped to make sure your stay was enjoyable are aware of it. We look forward to welcoming you again soon. Kind regards SM

"Stay and spa break"

4
User 30/01/2020

Very good spa break, staff were very helpful and friendly, the spa was really good as were the treatments. The food was lovely, room was very clean and a good size with a lovely view. Would definitely return

Odyssey51296407856, Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Good morning and thank you for leaving such a wonderful review, It's great to hear we ensured your stay was the great. We look forward to seeing you again soon. Kind regards SM

"Highly recommended"

5
User 21/01/2020

Friendly and helpful staff. Room clean and comfortable. Excellent breakfast. Had a fantastic time with family in the health and leisure club. Have stayed at this hotel 3 times in the last year and look forward to spending time there in the near future.

Odyssey51296407856, Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Anna. Amazing, thank you so much. A lot of work goes in to ensure we give every guest this experience. I will pass on your lovely comments to all involved and we look forward to seeing you for a fourth time very soon. Kind regards SM

"21st birthday surprise"

4
User 21/01/2020

had an amazing day at the spa for my daughters 21st birthday. the place was spotless and the surroundings very pleasant. if i had one critique it was that we were not shown round so we were a bit puzzled as to what and where but once we found our feet we were very pleased with the spa experience. i had arranged for a surprise party and room for my daughter after, we were late out of the spa and found that the food was already out when we arrived just a communication issue, easily rectified) this didn't spoil the event and her room was amazing as was the other room provided for my other daughter. the hotel is in beautiful surroundings and the inside of the hotel did not disappoint either. just to point out that some of our guests did say that the odd serving staff were a little unfriendly but the hotel was packed with other groups and they were very busy and in spite of this i would and will be using this gorgeous place again and have already recommended it to others .

Odyssey51296407856, Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Andrea, thank you so much for leaving us a review. I am very happy to hear that all went well for your daughters 21st birthday surprise and also grateful for letting us know what we cold have done to polish it off a bit better. We are often very busy and our staff handle it well, but I will be seeing what we can do to make it easier for some of them as we don't want frustrations spilling over to our guests. all in all though I am very happy it didn't spoil your stay and we look forward to seeing you again very soon. Kind regards SM

"Relaxing hotel in pleasant parkland"

4
Jane H, New forest 14/01/2020

This hotel is located on the outskirts of Louth, amongst pleasant parkland. We came to vist the seals and so didn't have time to try the swimming pool. The rooms were well furnished and comfortable. The breakfast was provided in a conservatory room overlooking the garden, with a good choice of options. Overall, highly recommended.

Odyssey51296407856, Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Jane, thank you very much for leaving us a review. Seeing the seals is a great way to spend the day but hopefully next time you can join us for longer and take advantage of our great facilities. We look forward to seeing you again soon. Kind regards SM

"Pleased I didn't leave my wallet"

2
KevinandLou, County Durham, United Kingdom 14/01/2020

Recently attended a wedding and stayed overnight. Wedding went really well...but the place is badly understaffed...and the meagre staff available are untrained. Unfortunately I left my phone charger in the socket by the bed on leaving. We rang later in the day to report our loss.We are still waiting for "housekeeping" to find it ..if your still looking .. it's in the socket by the bed left hand side you can't miss it ...and you probably didn't. Would not recommend or return...in case I left my wallet.

Odyssey51296407856, Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi there. I am very sorry this was not resolved much sooner like it should have been. We have lost property going back months and months and any item that has anything at all to identify the rightful owner, such as ID or bank cards in wallets, has always been returned. I would like to resolve this so if you could please email the hotel at reception@kenwick-park.co.uk and address to the Operations Manager we can then have your charger returned to you. Kind regards SM

"Lovely stay"

5
karen R, Scunthorpe 12/01/2020

This was our second visit. The first was in a lodge but decided to try the hotel this time. Our room was lovely, with everything you could possibly need. The beds were so comfy and we had a view over the golf course was lead to a very peaceful nights sleep. The evening meal and breakfast were both very nice, as were all the staff we came across. Can't wait to return.

"Excellent Stay"

5
User 12/01/2020

Great hotel for a chilled night away . The club spa is excellent very clean and excellent facilities. We stayed in a deluxe room which had recently been redecorated and was of very high standard . Restaurant was good value and high quality. Good hot breakfast next morning. Really enjoyed stay and will be definitely go back .

"Comfortable stay"

4
Gary-Jodie, Hinckley, United Kingdom 11/01/2020

We arrived on Thursday 31.10.2019 for a 2 night stay. The hotel was having some decorating done and there was a strong smell of paint in the corridor but the room didn't smell too bad. The room was a good size with 2 large comfortable beds and a wardrobe with plenty of hanging space. There was tea/coffee making and a good size safe in the wardrobe. The bathroom was also a good size with a bath/shower. We ate in the restaurant on the Thursday night and the food was very good as was the breakfast in the morning. The weather was not great while we were there and we were not able to take advantage of the grounds of the hotel which looked amazing. We even spotted some deer on the driveway to the hotel.

"Good few nights away"

3
User 06/01/2020

I have just returned from a 2 night away at Kenwick park, the hotel staff were excellent as for the room I booked a Superior room but room wasn't like the picture when booking please be aware. The heating was on and off all night so was awake more than asleep, beds were comfy but gets too hot in rooms. Breakfast is great value for money. Must mention that when there you can use leisure facilities, unfortunately on this occasion the steam room was out of order which was disappointing. Other facilities were great but had to lose 2 stars one for room booking and heat and other for facilities. Hope this helps others.

"Excellent Night Away"

5
littlevickyx, Lincoln, United Kingdom 05/01/2020

Fantastic stay! We stayed for 1 night 4th of Jan for my birthday. We booked with Jess on reception who was very helpful and knowledgeable, she arranged for a little bed to be put in our room for our 5 year old which he was very happy with, the room 306 was huge and very comfortable. The spa was busy but immaculate and has excellent facilities. Dinner was included we had several choices on the menu and both my husband and i throughly enjoyed every course! Excellent chef thankyou! Also Huge thanks to Les and Sarah in the restaurant both fabulous! Sarah even offering my little boy a glass of milk to take up to bed as he was starting to feel sleepy after dinner! And keeping my phone charged so we could quietly watch some peppa pig whilst we waited between courses, again beyond the call of duty! Breakfast was excellent as always, we had a swim first so the breakfast room was busy at the time we sat down but the table was clean and the staff helpful, the offerings were good!chunky bacon, free range eggs, beautiful warm pastries, plus all the usual suspects. One final thing... the grounds! Superb! Well kept and picture perfect.We will be returning again! Thankyou to all staff kind you made us feel so welcome regards Mr and Mrs Thorndyke xx

"Fabulous nights stay!"

5
ROSIESMUM2016, Bedford, United Kingdom 05/01/2020

We booked a room here for one night while visiting family in the area and couldn't have been happier! We got a special winter rate of around £58 which was for a superior room, breakfast and also use of the lovely spa. What great value for money! The room was fabulous with a lovely bay window overlooking the golf course. It looked like it was part of a newly built extension and was tastefully decorated, with a huge comfy bed and a lovely bathroom including a walk in shower. All the staff at Kenwick Park were very helpful and friendly and the buffet style breakfast was really good, the products were good quality and the food piping hot. I have attended two family weddings at Kenwick Park in the past few years and each time we visit it gets better!

"Average"

3
Poparoonie, Edinburgh, United Kingdom 02/01/2020

The food definitely lets this place down.. I sent my main course back and was refunded. New chef required I think. On the positive side, nice big bedroom, free WiFi and Netflix available. Staff were polite.

"New Years Eve"

3
Eckeys, Louth 02/01/2020

Disappointing, was a special treat for ourselves Afternoon tea was very average, whipped cream not clotted and no butter available Food in the evening very average not flavour Staff very obliging and polite

"Christmas"

5
490lynnec, louth 02/01/2020

As a family of eight, we had Christmas lunch at the Kenwick with overnight stay. The staff were friendly, welcoming and totally professional. Nothing was too much trouble. The food was superb , I can recommend this hotel for 5* service. My family and I are looking forward to Christmas 2020 so we can do it all over again.

"Fantastic spa break"

5
User 01/01/2020

Stayed here over Christmas on a spa deal. The afternoon tea and massages were incredible in the spa and the staff at the hotel were extremely friendly. We stayed in one of the newer rooms and the decor was lovely. Would definitely stay here again.

"Minor tweaks and it would be five star review"

3
foodisntjustfuel, United Kingdom 31/12/2019

Recently renovated, four star looking hotel. Swimming pool, sauna etc. Outstanding. Very clean..but.. Shower in room trickled out and was unusable Restaurant is not value for money. Strongly recommend you ear dinner out elsewhere or you will be disappointed.

"Christmas break"

5
User 26/12/2019

It was my first time staying at the hotel have had several spa days there over the last year or two. I stayed over the Christmas period 2019 (just arrived home) and I have to say my stay was excellent. The staff, facilities and the food were great. will book next Christmas for a longer stay. Loved it.

"Wedding Weekend"

4
juls63, Selby, United Kingdom 22/12/2019

Stayed here for 1 night whilst at a family wedding in early December. We booked 3 double rooms for 3 couples. Check in time was 3pm, and frankly they were not very organised with room allocations. We were given keys to 3 rooms. 1 was not ready (after 3pm) and we found the room with door opened and bathroom not cleaned. The other rooms were ready but the key initially did not work for one room. Once we were sorted, we did enjoy our stay. Rooms were quite spacious, and adequately clean with good sized TVs. Our bathroom was a bit old and would benefit from a refurb. Breakfast was nice, and bacon and sausages of decent quality, everything self service including tea and coffee. I've given 4 stars but in reality it was 3.5. Value for money - okay but not brilliant. Was very busy the weekend we were there, may be better during quieter periods.

"Some niggles, but overall very good value and a splendid location."

4
User 19/12/2019

We stayed a whole week, so had plenty of time to judge it fairly. It's a classy and grand country club location set in several acres of stunning, peacefully isolated and relaxing vintage English landscaped parkland, yet conveniently only five minutes' drive from Louth town centre. Our room was competitively priced so it was worth paying just that bit extra instead of staying in some pokey bed and breakfast just to save a few quid. There was pool access included, though we never had time to try it. Most staff, especially the Reception staff, were really super, sweet, helpful and efficient, and even printed some documents for me at no charge. We however had issues with the breakfast crew, who we considered inept. They need to devise a better and more consistent method of marshalling guests into the system they wish us to conform to. The present breakfast system is clumsy, confusing and inconsistent, and breakfast staff lacking the requisite people-skills and graces stir confusion and impatience in sleepy-eyed guests who are simply desperate for an immediate no-fuss fix of morning coffee and a quick and easy breakfast. The chambermaids were charming, helpful and efficient, though they never hoovered our room all week, or if they did, the Hoover wasn't working properly. I will however stay there again if the price is still good.

"Brilliant hotel and swimming pool and spa"

5
User 16/12/2019

Long weekend booked. Fantastic room. Very good food in the restaurant. Very friendly staff. Swimming pool and spa exceptional. Breakfast no problem for vegetarians. Probably the best - best western we have stayed in.

"Gem of a Hotel !!!"

5
User 07/12/2019

We only stayed here for one night but wished it had been for a week! Staff were very pleasant and helpful and the room was fabulous. It was spacious, immaculate and very well appointed with all accessories and refreshments one would expect from a top UK hotel. Breakfast choices were many, both generous, hot and very well presented. Management and staff are to be congratulated for providing such a high class experience for their guests. On top of all that, they are very dog friendly!!!

"excellent"

5
gcufflin, Leicester, United Kingdom 30/11/2019

Hotel was excellent, accommodation 1st class and very comfortable, plenty of facilities if needed. Food was excellent and service in the dining room was swift and staff very pleasant to talk to and willing to get anything we required.

"Miss "

3
sharonpagesp, Grimsby, United Kingdom 30/11/2019

Spending the wk end here at the moment and overall is ok but lacks attention to detail. Our spar treatments where booked in on the wrong day but did offer us the morning we was leaving which was better than nothing The rooms are lovely and beds are super comfy but again no milk in the room and the seal around the shower screen leaked water on the floor. Evening meal was outstanding!! Friday night is steak night at £35 per couple plus a bottle of wine. Again, attention to detail-the steaks where served the wrong way round and we put sauce on before we realised. Not sure what happened at breakfast, but lots of people stood around waiting for clean plates and there was next to no food left. It got sorted eventually but I think it was disorganised and the glasses for the orange juice were badly smeared with lipstick to which I pointed out to the waitress but she wasn't bothered Again food was great and worth the money Would I stay again?? Yes but not my first choice

"Excelent"

5
buchie22, Rugby, United Kingdom 24/11/2019

Lovely hotel , super spacious rooms, friendly helpful staff. The steak meal was excellent value for money, 2 courses and a bottle of wine per couple for £32 Can't be bad. Very nice breakfast plenty of choice and natural yoghurt for my wife not all hotels have this. Would recommend this hotel to anyone. Well done.

"a one night stay"

5
aew_1, torksey 18/11/2019

Excellent hotel, room superb, evening meal very good as were the staff. Only let down by a disappointing breakfast, hot food left out on heated trays too long, eggs nearly like rubber. Asked one member of staff if there were any pastries only to be told they had all gone, my wife asked a different member who promptly said he would check with chef, came back to say chef would get some ready for us in about 10 minutes, when arrived as promised they were delicious. Many thanks. Shame the first staff member wasn't so good.

"Spa stay"

4
User 18/11/2019

Lovely overnight stay for a friends birthday.Cannot really fault our stay, facilities very good and helpful staff. Young member of the waiting staff called Alice was most polite and helpful making sure our evening was perfect.

"Fabulous stay!"

5
Linda C, Wokingham, United Kingdom 17/11/2019

We booked a three night break in this wonderful hotel to revisit old haunts of our life here 43 years ago. Lovely big room, very clean. Excellent breakfast. What made our stay so enjoyable was the staff, very helpful, courteous and always smiling. Special thanks to Becki on reception who helped with my initial queries about the room. I would highly recommend.

"midwwek break"

4
User 15/11/2019

worth visiting and using the leisure facilities , hydrotherapy pool is a good part especially for me as i have arthritis and sciatica , Bar good do with more choice of beers , limited menu but i believe they have other options if you ask the staff

"Spa break"

4
Memo1203, Grimsby, United Kingdom 14/11/2019

Lovely rooms excellent food. Efficient friendly staff hotel clean free wifi and lovely leisure facilities on site sleep quality very good restaurant meals well prepared and served by wonderful staff. Reception staff very helpful

"Great, but having to ask for heating? Really!"

3
andystood, Braintree, United Kingdom 14/11/2019

Fantastic hotel and location, large bedroom which was clean, tidy and comfy bed However at 7pm when I returned from dinner (which was great by the way) the room was getting cold. I had turned up the radiator but it was stone cold! I thought I may have turned it the wrong way, but 15 mins later, still no heating. At this time I decided to call reception who advised they would look at it and come back to me. Nobody called me back but the heating started to come through about 15 minutes later. Having to ask for room heating on a cold night is not something I would have thought for a hotel if this size!

"Great overnight stay"

5
alison w, Plymouth, United Kingdom 12/11/2019

Stayed for the night in one of the Annex rooms and this was a large, clean room. The breakfast was very good quality and plentiful. Would stay at this Hotel again. The location was lovely and there is lots to do at this Hotel including a pool and golf club.

"Great little break"

5
Darren M, Lincolnshire, United Kingdom 12/11/2019

Had a night away on the £99 hotel stay and food. Overall experience was great Lacking food choices on menu but perhaps this is part of the deal we was on. Food was great however Will definitely return soon

"Family trip"

4
User 07/11/2019

We stayed. Tow nights in 3 rooms with our CHILDREN Nd grand children. This is a beautiful setting and the rooms are so comfortable. Also the fact the family rooms are available at almost the same price as a double was brilliant. The staff were lovely and helpful and when the children got a bit loud they handled it well The second morning breakfast was slightly not as good as the first morning. But the whole atmosphere was lively. This hotel has no lift so is nit accessible for disabled unless pre booked

"Great Stay at Great Western"

5
neil j, Chester, United Kingdom 06/11/2019

Second visit to Kenwick Park Hotel and use as a base for Cadwell Park Race Circuit. Reception staff helpful and pleasant and welcoming smile..! Breakfast and evening meals all enjoyable and had chance to use the Spa which was equally as nice. Restaurant staff very polite and helpful. Looks like I will be back again next year.....thank you to all at Kenwick Park

"Excellent Hotel"

5
User 05/11/2019

Thanks to our daughter's Christmas present, my wife and I enjoyed a fabulous day at Kenwick Park. We had a session in the well equipped gym, then the lovely pool, followed by a pump class. A lovely lunch followed that before enjoying a lovely massage in the magnificent Spa. In the evening we enjoyed a lovely meal in the restaurant. However, 2 things stood out for us, firstly the very friendly and efficient staff throughout; the spa, the gym, the lunch area at the spa, the hotel, the restaurant. I have travelled a lot and used many hotels and the quality of the staff here was at a consistently very high standard. Secondly, all area were exceptionally clean and tidy. I am delighted to say I could not find any faults whatsoever, well done to you all.

"Spot on"

5
Scrooge736, Roos, United Kingdom 04/11/2019

Stayed one night for wife's birthday. Had room in annex which was clean fresh modern great facilities and comfy bed. Enjoyed meal in restaurant where meal deal was spot on. Two tasty rib eye steaks great mushrooms and onion rings. Cheese n biscuits for me, baileys cheesecake for mrs b all nicely presented good portions and tasty. Had breakfast in room in order to watch World Cup final. Good drinkable hot coffee, porridge, salmon and scrambled egg. Would have liked jam/honey/marmalade to go with toast but a very minor point on excellent stay. Great friendly helpful staff. Worth a visit.

"Very brief stop"

5
Amaranth64, Epsom, United Kingdom 02/11/2019

I stayed one night here for work and, sadly, didn't arrive until 1.30am so only spent 7 hours here!! I was helped in with my luggage- 3 bags for 7 hours! - to a large room with a good size bathroom. Everything was clean and tidy. I watched TV all night then ordered breakfast in my room at 7am. Unusually for hotels my breakfast was exactly what I ordered!! The same night porter brought it. It was a good vegetarian breakfast. Quite often not the case in my experience. I checked out at 9am - again helped with my bags - and was on my way. Nice, friendly staff. I stayed here once before and will stay again.

"Good meal in very pleasant surroundings and decor"

5
Maurice J, Derby, United Kingdom 31/10/2019

Return visit after a couple of years, booked in advance. Kenwick Park Hotel we think is one of the best in the area and was doing a theme night. Welcome was great and our Turf and Surf meals excellent. Have not stopped at the hotel as our holiday home is not too far away. Will probably try another theme night soon. would recommend to anyone in the Mablethorpe / Louth area.

"Lovely"

5
User 28/10/2019

The hotel is gorgeous. The staff were lovely, polite and friendly. The rooms were beautiful. Everything was clean. There were proper mugs for brews and every person was accommodated for. There was a smart tv and radio in the room too

"Stayed for wedding. Very unwelcoming"

2
MarkandLisa T, Lincoln 25/10/2019

Attended a wedding starting at 1 pm. We were told on the phone the day before that it would be worth asking to check in before the wedding start which we did. Despite having paid £140 for the room we were advised that, if we hadn't paid an additional £25 for an early check in then it wouldn't be possible and we would have to wait until 3pm. This was without even checking whether the room was ready or not. I dread to think how much our party spent at the venue for the full day but I was left feeling like I was a cheapskate. Some individual staff were very good but the overall feeling I left with was that they wanted my money and that anything I may want in return was an inconvenience. Room was adequate but nothing special and breakfast was ordinary with many items running out and no real attempt to cater for a gluten free diet. Who's the cheapskate?

"Relaxing experience"

3
User 20/10/2019

We stayed for the winter offer for 2 for £99 Great place to stay for a peaceful night away, only thing that let it down was the shower in the hotel room which had no pressure, food choices was very limited, breakfast was fab! Spa facilities was great, would return to the spa.

"Enjoyable spa stay"

4
kirstyr440, Sheffield, United Kingdom 13/10/2019

After reading previous bad reviews I wasn't sure what to expect, though my stay 5years ago was great. We weren't disappointed, the spa was really lovely. Clean and modern, all staff were happy and helpful. The outside thermal pool was especially nice. We had two treatments each and we both really enjoyed ours. The afternoon tea looked and tasted great. As we went for a special occasion we received a complimentary room upgrade. The room was very big with a four poster bed, a little dated but perfectly clean. Our evening meal and breakfast was nice, the only downside was the main bar was closed so there wasn't much to do after the meal.

"great hotel"

5
User 05/10/2019

We stayed for two nights bed breakfast and evening meal the room was a family room which was was very nicely decorated with comfortable beds and a large bay window overlooking the lovely grounds and golf course. The meals were very nicely cooked and well presented and the staff were more than helpfull and very friendly we are looking to return next year.

"Mixed feelings"

3
debi1402, merseyside 04/10/2019

Booked a week stay in a lodge .arrived at reception easy check in .directions to lodge at least a mile away from main building.lodge had .cob webs all over outside .decking dirty and full of leaves .ok we are in the woods .but on opening the door the carpets on entrance dirty with lots of stains in every room .cob webs all over each room. Plus side lots of dishes glasses and basically everything you could need to self catering.beds was comfy.even dvd player with some movies . Felt damp and had musty smell .now the spa facilities are amazing only down fall is times can only be used from 11/7 for lodge guests .staff on entering first time rude and not helpful on asking where we go ect . Spa upstairs can't fault them one of the best I've ever been very professional friendly and know there job went out of there way .if only the staff down stairs was the same .like I said mixed reviews.would I go again . No .

"Good visit"

4
1949etwall, Ashbourne, United Kingdom 03/10/2019

First time visitors. We liked the facilities, and found nearly everything good. What was excellent was the food served for the evening meal- appreciated the beetroot, apricot and cashew nut salad (though the apricots were dry dried ones) and the excellent fisherman's' basket main course. In our bedroom the power sockets were just not in the right place- so to it the kettle on, the TV had to go off! Interesting! There does appear to be upgrading going on.

"Shlee"

1
User 30/09/2019

Booked a 2 bed lodge for a wedding. The hotel was lovely but the lodge was shocking. Stunk of damp, stains on the carpet, cobwebs on the extractor fan above the hob & microwave. TV didn't work, patio doors couldn't be opened and trash left on the decking. Spoke to reception they were helpful but that's where it stopped! £259 to stay in something that wasn't worth £50!

"Nice spa shame about the staff"

1
User 19/09/2019

I've put on the review nice spa as it was ok ,but that's where it stops , it's such a shame that the staff in the spa area let it down ,miserable,rude,mardy un helpful ,we've never been to the spa and booked a treatment in for a friend ,when we asked where she should go ,they looked at us disgustingly ,we had no idea it was upstairs,we had no idea how to get to the poolside or where to get the towels from we also booked in for afternoon tea , I can honestly say every bit of crockery was chipped and cracked ,the tea pot had stains all over the spout as it hadn't been cleaned from the previous guests,the cutlery was dirty too ,such a shame would not recommend the spa or afternoon tea

"Great Family Break"

5
User 17/09/2019

Visited Kenwick Park Estate this morning with kids and grand kids and stayed in one of the 4 bedroom Lodges ( No.4) which was excellent and much better and more spacious than the lodges at Center Paris. The golf course attached was also very good and at £25 ppm per round was fantastic value. The spa facility adjoining the hotel was also great and the gym was well used by my children who also took a number of classes at a very reasonable £5 per class. Lots to do in and around the area and all in all significantly better value for a like for like break in Center Paris.

"Golf Society break."

5
Mark M, Sutton in Ashfield, United Kingdom 16/09/2019

The staff were very attentive, and nothing was too much trouble. The hotel was clean and tidy, and the rooms very comfortable. The restaurant was excellent and food top notch. Staff were happy advise on choice, and were also prepared to provide table service in the lounge area as well as the dining room. Golf course was in excellent condition, and pro shop very welcoming.

"Better Than Expected But....."

3
SillyFizzy, London, United Kingdom 10/09/2019

Have had some bad experiences at other Best Western hotels so I had not expected much prior to arriving. I booked to stay at this hotel due to its location close to business meetings I was attending. Receptionist was polite enough but was more interested in taking the money and not explaining much about the hotel. Also, what is the point in paying in full at check-in when you still have to wait until checking-out to receive the invoice? What a waste of time. Room type was what I had requested so that was OK, but the bathroom had not been cleaned properly, bits of unknown substances in the bath, and hair next to the taps. I did report this to reception and showed it to them. Although I did receive an apology and was offered to change room (I declined as I had already started to unpack), there was no further action from the hotel which was disappointing. The receptionist who came to see the bathroom even told me to “mention to reception when you check out see what we can do for you”, but the same receptionist was there when I checked out and she did not seem to remember this had happened. If anything, it was odd that every time when I went past reception, the same receptionist kept asking me if everything was alright in my room. Very strange. Breakfast service was a bit slow but no real issues. However, when I asked for more coffee, the staff looked at the coffee pot on my table and asked “is there no coffee in the pot?”. What a strange way to deal with customers. Dinner was fine but a bit expensive. Otherwise OK.

"Review"

3
User 08/09/2019

We attended the hotel for a wedding, the hotel is nice. Kind of old fashioned. My only problem was the receptionists, weren't very friendly. Kind of rude. The waiters/waitresses were friendly. Food was nice, the spa was amazing! Definitely recommend to anybody. The room was nice, only problem was the shower, moths around the hotel and the smell down the corridor wasn't pleasant. The wedding itself was amazing and the staff that waited on us were so friendly and polite! It's nice for a short weekend away!

"Midweek break, 4 nights three adults"

4
User 22/08/2019

Had a lovely stay at Kenwick park, our second stay this year, was not dissapointed, room very confortable, lovely confortable beds, only had breakfast this time, food good and plentiful, had evening meal preaviously, lovely well cooked steak to our likeing, all staff very friendly profesional and attentive, nothing too much trouble,. Lovely swimming pool and spa, Decor very nice, if a little dated and tired, new owners are in the process of updateing and refurbishing, which did not prove too intrusive, a lovely hotel in the lincoln wolds, will definately stay again....

"Not great value for money"

3
Rebecca B, London, England, United Kingdom 17/08/2019

I don't really like to write negative reviews as there wasn't anything particularly wrong with the restaurant here but just felt like a little lack of attention to detail. Staff were friendly. Food was nicely presented but for what it was it didn't seem good value for money at all. Left us wishing we had gone elsewhere to eat.

"B's BW stay"

4
User 17/08/2019

Nothing provided for those with even a slight disability. No ramps. No grab handles to bath area. English Breakfast foods generally dry e.g. bacon and eggs. Window cleaners appeared to have washed windows whilst they were opened and dirt splashed inside the room. Beds were very comfortable although duvets were of a higher TOG rating than expected for summer nights. Ground floor opening windows did not have safety locks and/or restrictors.

"Rather disappointing"

2
User 13/08/2019

We were staying to attend our nieces wedding. On arrival the receptionist was rather frosty and when asking to have our room for 1 extra hour in order to dress for the wedding she was very very reluctant to oblige. Breakfast next morning was ok however there were no clean glasses for fresh juices and the remaining hot buffet food had clearly been sitting some time. Butter was also running out of the packet as it had also been sitting some time. The pool and sauna facilities were excellent.

"Mid week break to tour the area"

3
Malcolm W, Nottingham, United Kingdom 11/08/2019

Hotel was a good location for touring the East coast. Room was clean. Shower was appalling with low water pressure. Tea and coffe, good wi disconnection. No air conditioning so it was stuffy in warm conditions even with the window wide open. Breakfast was excellent but on one morning out of 3 the young female staff were poor, bordering on bone idle ! We dined one even ing at the hotel and it was fine, but in Louth there is a wetherspòon that is great value!

"Very comfortable hotel"

4
Bigbird1960, Stockport, United Kingdom 08/08/2019

Nice hotel, good staff, good food and all the facilities you need for an overnight stay. Access to golf course is excellent and even if you don't play golf the views over the course are fantastic. Also very convenient to local business

"Worst prawn coctktail I've ever seen!!"

2
Clarecleethorpes, Cleethorpes, United Kingdom 30/07/2019

The room was clean if a little dated. More disappointed by the food which was a poor quality and served by very young and inexperienced staff. Breakfast was slightly better . Would definitely not stay here again.

"Beautiful grounds, rooms unusual"

3
KatieinMatlock, Matlock, United Kingdom 29/07/2019

The hotel is on a very large site. Only one disabled parking space, next to the hotel, in a very large car park. At check in, not told about any of the amenities, which I would have expected. I was expecting a room with a double bed, what I got was a room with 2 kingsize beds. The was a couple of arm chairs however, only a stool to sit on to work at the desk. Bathroom was OK, however, shower was rubbish. Found a small fan in the wardrobe. Nice toiletries. No air con. Everywhere was very hot. Staff didn't seem to smile and I felt quite unwelcome at breakfast. Buffet breakfast, no eggs, although there was a tray for them. Didn't feel I could ask for one. Average wifi

"Beautiful grounds"

3
665taraj, Sheffield, United Kingdom 29/07/2019

I booked this hotel for a business trip, a good price for bed and breakfast. The grounds are lovely , and would be a lovely setting for a wedding . The rooms were spacious but there was no air conditioning and I stayed on the hottest day of the year. The rooms were clean and had tea and coffee facilities. The restaurant was nice and the staff were ok , not as attentive as other hotels I have stayed in . Good location to Louth and the hotel did have leisure facilities but I did not use these

"Disappointed for once."

2
User 29/07/2019

My husband and myself visit quite regularly and have visited for nights away every couple of months for the past two years. We truly love it and are advocates for Kenwick. The service in the hotel and spa has always been fantastic and we leave feeling relaxed, replenished and happy to return. However this time we noticed some changes and I am unsure we will return again. The spa area seems to have gone down hill. It was not as clean and was in no way relaxing due to the amount of families and young children In the pool area. It felt like we were at Butlins only with less space to move around. We also noted the spa facilities were a little grubby which is something we have never found before. I did have a treatment which was as brilliant as always but then returned to the spa area and was immediately greeted by children bombing into the pool screaming and shouting and not a single staff member in eyesight to talk to about it. All these noises could be heard in the sauna and other facilities so there was no way of avoiding it. We always book a superior room as we once booked a standard and was not keen on the decor. We were surprised to see the four poster bed had been removed and the tv had been down graded in the room. This wasn't an issue as the bed was incredibly comfortable but just another change we noted. We ate out as we were not keen on staying in for once (all the screaming children made us want to get out!) the food has always been lovely though. In all, the hotel was okay but the spa was a massive let down. I can only put this down to the amount of log cabins they have built and rented out to families. I just do not feel this works to the advantage of the spa and hotel. I can only assume that the regular spa members are upset as I didn't see any! I am unsure we will come back. Again, a massive shame. We will be on the look out for a new place to visit.

"A night away"

2
450ianm, Lincoln, United Kingdom 21/07/2019

Stayed here before been good and used to belong leisure club. However last time wss a let down but they did say they had changed hands an the old owner had let the place run down. Giving them another chance stayed here Friday 19th. Meal, starter a prawn dish, sure they were frozen prawns, steak medium, turned up well done. Service poor ended up on a table looking at the wall with my back to everyone. Room, bath hot tap slow then wouldn't turn off then fast, shower control fine if you 6' tall. Bed the worst I've e er slept in. Checked out felt the girls were just "doing a job" did ask if everything was OK as I was about to walk out. No comment apart from oh sorry when I politely told them how I felt

"Great nights sleep"

5
Faith W, Norwich, United Kingdom 20/07/2019

What a great few days away, the room was fabulous, the weather was fabulous, just a great time. Leisure facilities are great just to relax and recharge your batteries.. Third time here, already planning forth.

"Let down by poor quality of the food"

3
robert g, Uppingham, United Kingdom 18/07/2019

Been here a number of times and until this trip it was always very good. This time the hotel was great as always, the staff were efficient and polite, rooms were clean and the golf staff were excellent. Unfortunately though the evening meals over our 2 night stay were a very poor quality. The roast dinners tasted bland with dried out vegetables and the fish and chips were dripping in fat. We will return because overall we enjoyed our stay but the Manager needs to look into the quality of the evening meals.

"A lovely break"

5
jacquiw859, Bury St. Edmunds, United Kingdom 14/07/2019

We stayed at Best Western Kenwick Park on long weekend break. The room was a very good size and very comfortable as was the bed. We ate in the restaurant and the food was lovely. The staff were all very friendly. This was all made even better by the hotels beautiful park & grounds. We will come back.

"Gym gone downhill after new owners"

1
endlesstravelling, England, United Kingdom 04/07/2019

What has happened to Kenwick? Such a previously lovely gym and Spa prior to it being taken over. Now clearly it's all about the numbers and bottom line which is why they are letting all and sundry in. The high joining fees used to deter the people you go there to avoid. It seems they are now actively being encouraged. It's become like butlins in a nice building. Lots of members sick to death of it. And it will only get worse with more chalets being built. Feel very sorry for the gym staff. Not been dealt a good hand at all. What a shame

"Excellent value - beautiful grounds"

5
Draviwake, Barnsley, United Kingdom 01/07/2019

A one night stay - attending a funeral reception - which was also at the hotel. The room was large and comfortable with two good size beds overlooking the main lawn. The hotel is a little bit old-fashioned in its decor but is very well kept. Evening meal was a little bit disappointing - I had to send one course back and it took a long time to sort it out. However the price - choice of steak and starter or dessert plus a bottle of wine for two people was only £32. Breakfast was a very good buffet. Cheapest price by booking on the hotel site not through an agency - £62 for the room with breakfast for two people. Great value.

"wedding guest"

5
grimsby_12, Grimsby, United Kingdom 17/06/2019

a very nice hotel, lovely location in the countryside on the edge of Lincolnshire Wolds, good facilities including Spa & Fitness centre, golf course and extensive grounds. Ideal venue for Civil Wedding Ceremony.

"Couldn't ask for more!"

5
User 09/06/2019

We were attending a wedding at another venue not to far away so requested early check in by email a few days before, this wasn't a problem and the staff ensured our room was ready when we needed it. Staff also assisted us in arranging a taxi back to the hotel after the evening reception which arrived as they said at the time we wanted. I really couldn't fault this hotel, if I was being picky I could maybe say the spotless, spacious room was maybe a little dated but comfortable and the bed was heavenly. Breakfast was quality and we totally enjoyed our stay with the added bonus of a swim the next morning at the spa. Really good value and thank you to the most pleasant, helpful staff. Thanks

"never mind the golf great spa"

5
User 08/06/2019

Great spa, clean and lovely pool. Clean rooms, good beds peaceful location. Friendly helpful staff, But lacking in the breakfast choice. No choice of eggs, too much grease on everything, sausages over done, no pastries or fruit left by 8.30 and not renewed before 9.30 when we left. included in booking price as I would not have paid for breakfast.

"Spa overnight stay"

4
User 07/06/2019

Excellent spa stay. All staff were friendly and helpful nothing was to much trouble. Room was clean and inviting. Food very good and there was plenty of choice. I would highly recommend a visit. Very good value for money. I will be back.

"Fantastic stay for myself and 11 year old daughter!"

5
User 07/06/2019

My daughter and I had a lovely stay here on the night of the 31st May. The ambience was great, the room was clean and very comfortable. The restaurant was great! They had an offer on of Surf and Turf which was amazing value for money! The staff were impeccable and comments like "please let us know if the steak isn't cooked enough for you as the chef will re do it" meant a lot, as it can be uncomfortable to send things back and medium steak can vary from place to place. We didn't need to send it back anyway as it was perfect! I would like to mention the staff that were working that evening as they were all fantastic, very professional and truly lovely. So a big shout out and thank you to the following restaurant and bar members: Sam Steve Sharon Katie Keenan Les Also, the lovely lady on reception was so brilliant too. Her name was Jess and she deserves a big mention too. She was a pleasure to deal with. Nothing was too much trouble and she made the time to speak and smile whenever I passed. We also went to the Spa/Leisure area, which we also loved. There was a foot spa not working, and the hot tub inside was very warm, but other than that it was lovely, and really, those things didn't bother me as it wasn't very busy and I managed to spend time in the lovely outdoor pool, which was gloriously warm! I didn't get her name, but the lady who greeted us was lovely. She took the time to show us around and explain the lockers which you don't usually get from venues. Overall, we were there for less than 14 hours! Arrived around 5pm but left before 8 a.m., but the experience within those hours was outstanding. I don't often write reviews on here as I often forget, but this one deserved a mention. We will definitely be back. Thankyou. Sadie Weller Fri, 31 May, 20:57 (7 days ago) to Sadie

"Absolute gem!"

5
671liamm, Matlock, United Kingdom 03/06/2019

My wife and I recently stayed for 2 nights at the Kenwick park hotel, I really must say that it was a great experience. The staff were friendly, the hotel and rooms were spotless, the grounds were beautiful. The sports facilities were amazing! Honestly it was probably the best value for money stay we have had. Keep up the good work

"Spa has really gone downhill"

3
vickkie c, Lincoln, United Kingdom 31/05/2019

Stayed here for my friends wedding at the weekend. The lodge we stayed in was lovely and clean - needs some instructions for things as I've never seen a shower that needs to be pulled by a cable before the actual power to it can come on - we had to ring the desk but they were very helpful. We had a spa day on arrival, and although the afternoon tea was gorgeous the spa really let this down. The toilets are caked in grime - the top of the seats and rim are fine but you can see the actual toilet basin is disgusting. The slippers they give you are a health hazard - we were slipping all over the place. Hot tub indoors was colder than the pool, the foot spas weren't working, there was about 8 sun loungers which is not enough by far. Went for my treatment and the water dispenser is covered in limescale splashes, clearly hasn't been cleaned for a few months. I had a massage and the girl was lovely, but would not stop talking. I like to relax and switch off but couldn't as i kept getting asked questions. I came here when it first had its refurb and it was great - but I won't be coming back again after this.

"Walking weekend"

5
GS1706, Holmfirth, United Kingdom 29/05/2019

Two weekend nights with a group of fellow walkers enjoying the Lincolnshire Wolds at a lovely time of year and Louth is a nice country town. Staff were helpful and the hotel facilities are excellent especially the spa.Lovely grounds with golf course. Nice clean large room in an annex but quiet and comfortable. Would stay there again.

"Wonderful Hotel set in magnificent grounds"

4
davidjjhall1, Worthing, United Kingdom 24/05/2019

We enjoyed a four night break in this rather understated hotel. Our room was large and well equipped with everything we needed for our stay. The restaurant menu was sufficiently wide so that we both enjoyed different meals each night. All the staff were extremely helpful and polite, even to going so far as to remember our names. It was very relaxing after a full day out to return to a cold drink on the terrace overlooking the hotel golf course.

"Very disappointing"

3
noreen w, East Riding of Yorkshire, United Kingdom 21/05/2019

My husband and I stayed in the Kenwick Park overnight on Friday 17th May. We have up until now been reasonably impressed by the Best Western brand but Kenwick Park sadly disillusioned us. We booked a Superior Double online but on checking-in we were allocated a standard double. Fortunately my husband noticed this and upon showing the receptionist our confirmation booking she altered the room number blanking out the old number. Not a good start. The room and bathroom were a good size and comfortable. The Dinner menu was unexciting and the food very mediocre quality more pub than ' fine dining'. The breakfast was an even greater disappointment, as we were expected to toast our own bread and make our own tea, water being provided by insulated jugs. The food was second rate, lukewarm and fried eggs like rubber. Upon enquiring as to why self-service tea and toast, waiter said unable to cope with high numbers, however 3 members of staff just standing around!!! We get the impression that the hotel wants to maximise revenue from the golf club and the lodges within its grounds and as a consequence is more interested in ' bums on seats' than providing a high quality experience. We were awoken at 12.10 am by men leaving the hotel and banging doors and talking very loudly. We did inform reception at the time. This is not a hotel for a quiet relaxing break.

"kenwick park"

4
kevin c, Rochdale, United Kingdom 13/05/2019

went with a party of 18 for 4 day golf package food was average at best service was less than poor 2 staff Phyllis and steve made us welcome rest of staff were very ignorant at best after spending around £15000 as GROUP I excpect better go too the club house great service and food excellent BE AWARE

"C Barlow"

1
User 13/05/2019

Terrible food bad service the only good thing about this place is the club house we're the food is great and the staff are very friendly, the golf course is beautiful but be aware of the members very up there own harris

"Breretons"

5
User 04/05/2019

We had a golf break overnight with two rounds of golf Hotel excellent Staff extremely friendly Food very very good Golf course brilliant So good we are going back in July with swimming clothes to enjoy the spa

"Great spa break"

4
User 01/05/2019

Had another great spa break , The setting and facilities are excellent and the package is great value for money having made use of the early booking discount. The staff were attentive and helpful and the food of a high standard.

"Two night stay"

5
scamfield57, Lincoln, United Kingdom 29/04/2019

Stayed in a room in a cottage next to the hotel with our dog. Well equipped, good size, lovely and quiet and only a minutes walk from main hotel. Had evening meals from an extensive menu and we both enjoyed all courses, great service and lovely ambience and outlook. Great for visiting the wolds plus beaches. Would definitely go again

"Excellent"

5
Belinda M, Leicester, United Kingdom 25/04/2019

Having relatives in this area we have stayed at other hotels over the years but do consider this hotel the best, for location, facilities & comfort. Stayed here on the Friday before Easter to visit family & had room 307 again, very nice room. Good food & good service. We will stay again. Thank you to all the staff. Excellent spa facilities too.

"Easter Weekend"

5
rigster, Cleethorpes, UK 22/04/2019

Superb night stay at this lovely hotel in a beautiful setting. Reception staff were very friendly, restaurant staff attentive. Spa was very nice. Will certainly visit again for a quiet break. Thank you.

"Pam and Steve Ironmonger Bourne Lincs"

5
User 21/04/2019

A great Sunday lunch , staff very friendly and attentive ,well worth the money ,every where was spotless and clean ,and of cause the glories sunny day made it .we will be back may be stay the night next time.

"Beautiful Hotel & Room, poor food choices let it down....."

4
Alison A, Cambridge, United Kingdom 21/04/2019

What a wonderful location. The hotel sits on stunning grounds with beautiful views. Our room was perfect - it was a superior room, with so much space. The bed was comfortable, the towels fluffy and the bathroom glistening white. We enjoyed the Spa facilities and a few drinks, having booked in for a relaxing weekend. The bar prices are steep - £5.75 for a bottle of Crabbies (alcoholic Ginger Beer) and the drinks, varied in price too, £10.50 for one round, then £10.25, the same drinks??? The disappointment arrived at evening dinner - we were presented with a menu containing just 4 main meal choices! We asked the front of house manager, if there was a fuller menu? To be told, No, just the menu we had been handed. We retreated to the patio with a drink and wondered what we would do.... we had both had a couple of alcoholic drinks and had no means of getting into Louth and sadly there was nowhere local in walking distance for dinner! A young waiter appeared on the patio delivering chips to another table - we asked if we could order some chips too and explained there was nothing on the 4 choice menu we would choose to eat. The young waiter said, "let me go and see if I can get you the normal menu?" We explained the restaurant front of house had said the only choice was the menu we had been given (4 choices on a Saturday night - not even a steak)! What a life saver the young waiter was - he was genuinely caring and considerate to put the customer first. He appeared with the full menu, which although limited, at least gave more choice (as long as you liked twice cooked chips with everything)! The chicken dinner we both ordered (my husnand had eaten the previous evening and said it was beautiful) was certainly not cooked with passion, it was dry and clearly put the kitchen out, that we had strayed from the set menu. This is certainly one of the nicest hotels in the area you could visit, but the restaurant menu has put pay to us returning. I highly recommend the hotel for the views and beautiful rooms, but would recommend checking the Food Menus first!

"Overnight stay with golfing group"

4
RugbyRover21, Rugby, United Kingdom 19/04/2019

Overnight stay with dinner and breakfast. Great meal and we had a dedicated room for our group which was ideal. Our room was spacious, clean and well furnished. Great views out to the golf course. Some of our group found their rooms a little bit too warm. We didn't have time for the spa but it looked good. Overall it was great for our golfing stay.

"Family mini stay"

5
User 14/04/2019

Stunning! Gorgeous grounds, and beautiful interior throughout the Hotel. We arrived mid afternoon and were checked in by a really friendly front of house receptionist. Quickly settled into our room which was a very generous size. With extra seating area,plus a beautiful bathroom. We had planned to spend a few hours in the Club Spa and it did not let us down in any way. Fresh towels available to use, secure lockers for our belongings (No bulky locker keys, the Kenwick Spa use a very clever passcode system). We were completely recharged after our afternoon. We used the Room Service Menu and ate within our room. Portions are very generous and very reasonably priced. I will be booking for a anniversary stay for my husband and I later on in the year. Perfect destination for a complete recharge. Well done Kenwick, what a treat of a place to stay at.

"Special place "

5
User 12/04/2019

We stayed in a lodge for two nights here but had dinner and breakfast in the hotel. I can't thank the ladies on reception enough, they were so helpful to me before my arrival when I was trying to make arrangements me. It was my boyfriend's birthday on the day we were due to arrive and they decorated the lodge for us so we could walk in to it, I was so thankful they'd done this. It was a lovely surprise for him and a great start to our weekend. No problem was too big for the reception team and every single one of them are so helpful and friendly. The restaurant staff are so lovely and attentive too. It's so refreshing to come to a place where everyone is incredibly nice! We used the spa which is really fab. Our massages were the best massages we've ever had before. It was a relaxing day. We had such a special break at Kenwick Park, and we'll keep these memories with us forever. Thank you for everything!

"Not rushing back"

3
Kev T, Brighton, United Kingdom 07/04/2019

I arrived late, but an easy check in. Got to room, very old, tired and not clean. No water in room, hair drier broken. Big bathroom, but old, water in shower slow. Room was noisy so waking up at various points, by air units and lift. Not rushing back.

"Great hotel with 18-hole golf course."

5
Cavatinafan, Southwell, United Kingdom 03/04/2019

Booked a golf package, 2 days golf and overnight in hotel B B & D. Had a delicious evening meal, being a Sunday it consisted of roast dinner choices, but found the breakfast slightly disappointing in there being not as many options as we have normally found in other hotels, however sufficient for our needs. Room was very spacious, containing both a double and single bed. En-suite was nicely appointed, shower over bath and plenty of towels. There were extras like an iron and ironing board and fan, along with the usual hospitality tray. We think the room had been recently decorated, (there was a tell-tale smell on first entering, but wasn't a problem) everywhere looked fresh and there was new carpeting. All staff were welcoming, helpful and friendly. We would certainly return.

"Excellent hotel"

5
Kathleen B, Norwich, United Kingdom 31/03/2019

We recently stayed at the Kenwick Hotel for 3 nights. All of the staff were extremely friendly and helpful. Our room was spacious and spotlessly clean and overlooking the golf course. Louth itself is a bustling market town there being a market 3 days a week. The Lincolnshire Wolds is an attractive area with its undulating countryside and tiny villages. We would certainly stay there again.

"Best Hotel Kenwick Park"

5
watersn, Grimsby, United Kingdom 25/03/2019

Excellent hotel, beautiful surroundings and lovely spacious clean rooms. The staff were very helpful and nothing was too much trouble, the food was amazing. Would definitely recommend staying here - perfection

"Could Try Harder"

3
davidn01, Ely, United Kingdom 20/03/2019

On arrival it's all a very nice country house hotel and golf club with well appointed reception and smiling staff. That's where it starts to go downhill. My room was not in the main hotel and had creaky floorboards and an underpowered electric shower that I spent longer fiddling with to get the flow and temperature anywhere near usable than I did showering. Restaurant staff were friendly, but the menu was somewhat dated in style, OK for the golfing set perhaps, but when you spend 10-15 nights away from home each month you long for a little more.

"Fantastic place to stay!"

5
User 19/03/2019

My fiancé and I booked into the Kenwick Park Hotel for a one night stay as it was local to where we needed to be the next day and as it seemed lovely from the photos etc at a very affordable price. We were delighted with the hotel when we arrived - beautiful surroundings, lovely building and decor, plenty of parking and helpful staff who couldn't do enough to make our stay comfortable (thank you!). We had booked through booking.com, but somehow our request to bring our dog got lost along the way. However, the reception staff (I think the lady looking after us was Alex) were great and immediately solved the problem, finding us a ground floor room that we could all stay in. On checking in Alex also asked if we would like to book a table for dinner to avoid disappointment - we weren't sure of plans at the time but did book a table a little later on, which was simple to do. We also learnt that we could use the swimming pool and spa for the duration of our stay. Due to our plans the following day, we explained that we would not be having breakfast at the hotel as we had to leave at 6:30am. However, Alex informed us this was not a problem and took our breakfast order so that we could have it to take with us! Our room was beautifully decorated and very spacious, with plenty of tea/coffee/hot chocolate facilities and with a definite feel of luxury. We took the dog for a walk around the lovely grounds and then had dinner in the restaurant. The food and service were exceptional, and we went for the set menu - we thought the listed price must be per person due to the quality of the food and the fact that wine was included, but it turned out to be the price per couple so that was a very pleasant surprise. After a very comfortable night's sleep, we were greeted by the morning staff who were extremely helpful, saying to help ourselves to the continental breakfast. Phyllis the breakfast supervisor was lovely, bringing out our sausages sandwiches in takeaway boxes (thank you to the chef who cooked them specially for us before breakfast had officially started!) and even made us cups of tea, with an extra cup of milk in case they were too strong. All in all it was a fantastic stay and we were only sad that we weren't staying longer - we will definitely be back for another visit!

"Stank like old people"

1
User 18/03/2019

Our room was very pleasant and staff were lovely, but the room absolutely stank like an old folks' home. We reported it and the staff just laughed and wrinkled their noses. We ended up buying air spray and waking up overnight to spray again.

"Ok stay.. could do with a few tweaks."

4
jillm240, Scarborough, United Kingdom 17/03/2019

We are frequent visitors to Louth to see family and this time we stayed at Kenwick Park. The room was nice and modern, but we didn't like the fact our window was directly facing the pool which was busy with adults and children, maybe some net curtains ( I know they are old fashioned) would have given us the privacy instead of having to draw the curtains when it was daylight. The bathroom was a little disappointing after the modern room.. 1980s champagne suite, mould on the shower curtain, cold tap runs hot for the first few minutes. A lack of plug sockets in the room but that seems to be par for the course these days. We didn't eat in the restaurant so I can't comment on that. Only other I would say is could do with more lighting on the drive in when it's dark.

"21st Birthday"

2
User 17/03/2019

Firstly the overnight stay in the Hotel was superb the spotless rooms, helpful and friendly staff and the food were all lovely, I cannot praise our stay high enough, The Spa day however, was a disappointment especially for my Daughter who was given this as a gift. The morning was good we spent time in the gym and the pool area, the lunch was lovely but the rest of the day was nothing but a shambles! We returned to the pool area which was quite frankly overcrowded - there were people young adults throwing ice, running , shouting and all the areas were full with no space for spa people, there was no room to swim at all - we decided to leave and get showered - what a joke no water in any taps or showers - we mentioned it to a staff member who said nothing could be done as they were filling the pool!!! So with soap suds in our hair we dressed ready for treatment - these were booked for 5pm and although the treatment and service was excellent we were told to go and get dressed straightaway as the relaxation rooms were closed. We returned home very disappointed, this was our second visit here the first one was also disappointing - as having paid for personalised Soa day the treatments were unavailable due to one being available to carry out the treatment.

"Late Christmas present"

3
E188ENtinas, Skegness, United Kingdom 01/03/2019

The spa was really lovely and the food was amazing, my mum's just found out she is Gluten intolerant and we had to change the afternoon tea last minute and the receptionist at that time was very helpful. We found though at all other times the staff to be very rude, not smiley and we we're ignored at times, the afternoon tea was very enjoyable but when we asked for extra coffee this took at least half an hour to arrive.

"Last minute stay"

5
prodgers729, Peterborough, United Kingdom 23/02/2019

We decided to have a couple of nights away during half term and found Kenwick park on trip advisor. I phoned to make sure we could get a room with shower as my husband cannot access a bath- it was a huge room with lovely views, absolutely lovely & could only have been improved by adding a grab rail to the shower. The seating area outside the restaurant was a great place to have a drink before dinner. Service on both days was excellent. The spa facilities were wonderful, I'd like to return for a spa day to try the treatments. All in all, this hotel was a great find.

"The accommodation leisure facilites and restaurant were Great Value"

5
User 23/02/2019

I had previously stayed in the hotel for business and the experience as leisure guests was just as good. When there were glitches with the breakfast self serve the staff were very friendly and immediately resolved any matter so there was no drama. The Leisure facilities are of a very high standard as was the evening meal and the room. The grounds of the hotel are stunning and adds to the all round relaxing experience when you need a week end break.

"Fairness"

5
densandra, Grimsby, United Kingdom 21/02/2019

I have used the Kenwick PArk swimming pool and spa over a period of eighteen years. Yes the demographics have changed. Now there are more families with young children. This week being half term of course it has been a busy time BUT I have never seen any bad behaviour. Remember children are our future. As a female I cannot comment on male changing room but everywhere else certainly meets my standard of cleanliness.As for the staff they are always polite and helpful. I think Kenwick Park is great value for money and a pleasure to visit.

"What has happened to the spa and gym?"

1
nickb1975, England, United Kingdom 15/02/2019

As paying members at the spa and gym part of the hotel I feel inclined to ask what on earth has happened to the cleanliness and maintenance of this fairly new building. We joined this gym to get away from the usual crowds at other normal gyms and because of the great pool, spa and classes. My how standards have fallen in the last year. The gents locker room is nearly always filthy. The showers are useless with very low water pressure. The shower gel is always empty and the holders are constantly broken and on the floor. There is now mould growing in the corner showers. Does this place actually have any cleaners? Ive heard many people complaining about the standards of cleanliness, particularly in the studios where the classes are held. To be asked to lie on a floor that clearly hasn't been cleaned in sometime is frankly disgraceful. That coupled with the fact that it now seems to have become a creche for people who just leave their children in the seated area and go and do something else is asking us to question our rather expensive membership. Come on kenwick, what on earth are you playing at?

"Event function"

5
User 12/02/2019

Stayed over for an evening function with friends. Lovely pool sauna etc. Stayed in a lovely room on the ground floor overlooking the gardens Very comfortable Superb breakfast Would definately recommend. 5 minutes to nearby market town of Louth & local routes to the Lincolnshire Wolds

"Wedding"

5
User 06/02/2019

We stayed at Kenwick Park Hotel for my sons wedding. We arrived on the Thursday 2 days before the wedding, the staff where so friendly and helpful, rooms where comfortable and very clean. I spent some time in the spa having a mini facial which was very relaxing. On the day of the wedding the staff put us all at ease and where very helpful, the food was very tasty and the personation was lovely. We would recommended Kenwick Park Hotel for any couple looking for somewhere to get married. We will definitely be going back for a holiday. Thank you to all the staff for making my son and daughter in laws wedding very special.

"perfect"

5
User 04/02/2019

Was there for a Wedding everything was perfect .Can't fault the food .The staff were exceptionally hard working .Nice comfortable room it was very cold outside the radiator wasn't quite adequate for the room could have been just a little bit hotter

"Spa day "

5
222vickib, Lincoln, United Kingdom 01/02/2019

Had the most relaxing day at the spa with friends for the Sunday sensation package. Booked early so got a discount - amazing price for what we got - 3 treatments and an afternoon tea. Booking again for my birthday with some friends and can't wait to come back

"Mother and Daughter time"

5
User 30/01/2019

Having thoroughly enjoyed a stay at this hotel in September with a car club event decided to book the stay Sunday spa Monday event as a treat for me and my daughter . The hotel was equally as good this time. Afternoon tea served in the dining room overlooking the grounds ,spacious room with comfortable beds . Use of pool facilities followed by delicious evening meal and a served cooked breakfast the following morning before checking out to enjoy our full SPA day . I think this hotel would great for any event or age range .

"Prawns aren't Vegetarian"

4
User 27/01/2019

My only complaint would be that the Vegetarian afternoon tea came with Prawn canapés. When we queried it the waitress/server seemed supprised that we didn't want them. I would have rather been asked if we ate fish instead of having to wonder if the rest of the stand was vegetarian. Apart from the prawns we both thouroughly enjoyed our trip to Kenwick spa. My boyfriend and I visited todo the seasonal spa package and found it to be amazing value for money, with it including a treatment, stay and afternoon tea ect. The spa staff were lovely and made us feel very welcome, will hopefully return soon.

"Spa weekend "

4
fuller14944, Nottingham, United Kingdom 23/01/2019

Great place good pool,steam rooms,outside hot tub treatments great food great me and my friend got a weekend package good value for money would go back again It's a place which will be good for couples next time going with my husband. Our room was lovely no complaints

"Last minute leisure stay"

5
User 21/01/2019

Booked this at end of a two week holiday as didnt want to go home yet. Great deal and good value. Lovely location with great staff and leisure centre as good amenities. All food is lovely and well cooked. Definitely recommended and will be calling again.

"Poor"

2
Jules0228, London, United Kingdom 16/01/2019

Shocked at the rudeness towards an America in our party, who was only advising staff that if guests were staying in the lodges they should be advised that there was no WiFi reception before booking. Only to be told that her ‘American' husband should not expect WiFi every where. Her husband is British and she was speaking for herself. I asked for a tea bag from the Twingings range used at breakfast for my room to be told l would have to pay for it. Very odd attitude towards service. Felt very unwelcome. The spa on the other hand was excellent

"Couples Spa + Overnight stay"

5
User 16/01/2019

We arrived on a Saturday morning and were warmly welcomed and directed to the Spa where the reception was friendly and very helpful . We each enjoyed spa ''body wrap'' and facial massage - very very relaxing ...and I actually fell asleep in the relaxation room ! Afternoon tea was a delight and served in a wonderful ''presentation stand''? . The pool was a good size and surrounds spacious . In the evening the team in the restaurant were outstanding , firstly getting us as window seat and making Yorkshire Puddings especially ! The quality and presentation of the food was outstanding. The room was spacious and comfortable , breakfast very fresh . A thoroughly relaxing experience. Highly recommended.

"Fabulous spa weekend "

4
Lisa T, Grimsby, United Kingdom 15/01/2019

Stayed at Kenwick last weekend on a classic overnight spa package. We arrived at 10am and we're greeted with a welcome drink, we arranged a time for afternoon tea and we're then shown around the spa. We spent the morning in the pool, Jacuzzi, hydrotherapy pool, tepidaroum and sauna. The steam room was out of order. Afternoon Tea was served in the lounge and was delicious with a range of sandwiches, cakes and scones. Our treatments were booked in the afternoon and the team were very organised. My hot stone massage and mini facial were very relaxing. We had a beautiful three course dinner and breakfast was also included in the package, safe to say we left feeling relaxed and well fed. The only slight downside was the room as the decor was a bit tired.

"So called christmas " party " night"

2
LingTessa56, Braintree, United Kingdom 06/01/2019

Was part of work group for party night! Was very average to say the least, disco and dance something youd expect for a kids disco. Seemed ideas were limited so this was convenient and easy. Food came out really quick and was sufficient for the numbers they had i suppose, drinks very pricey and took ages at times to be fair what to expect on a busy night. My biggest issue i had was waiting for the disabled toilet as ladies was full, over hearing 2 members of staff discussing " i hope the dont stay all fu***ng night tonight, i want to get home early " i felt i wanted to intervene and tell them to smile it was christmas, but the haunchy lady with dark hair looked intimidating! i felt on edge from then on and left after my desert Would only return if really had to for a business meeeting

"Overnight spa day"

5
Debbie R, Sleaford 01/01/2019

Amazing time, my partner and I had a wonderful stay at this spa hotel, food was amazing, I am coelic and they catered for my every need without me having to remind them. Would highly recommend for a relaxing and peaceful stay

"Must be the best Hotel/Leisure facility combo act going"

5
CD R, London, United Kingdom 30/12/2018

The Hotel is good with helpful staff but the real plus, plus, plus comes with the newly rebuilt sports facility...it was great before now it really is the best hotel linked sports facility I have come across anywhere . Very well equipped gym with real sports kit [Wattbikes and C2] not the usual hotel imitations. Pool with sauna, hot tub and steam room and deal breaking outdoor aqua therapy pool .The last time , I found a hotel facility like this was in Northern Finland . Ideal for a family training camp !

"Great Value"

5
User 30/12/2018

An excellent Hotel all round. Although we were disappointed to find the Leisure Centre closed on arrival, having been informed to the contrary, the staff were very accommodating and arranged for late check out to allow us to enjoy the facilities the next morning... then we were pleasantly surprised to find that they had also waived our previous night's bar bill!

"A warm and friendly welcome at Christmas"

5
PeterRand, Kenilworth, United Kingdom 29/12/2018

Stayed for 3 nights visiting family in the area so only had breakfast, which was fine without being exceptional. By 27th, they had run out of fruit salad, croissants and yoghurt! Just two staff found it difficult to cope with seating, taking orders, replenishing buffet, clearing and relaying tables. Hot buffet was well cooked, especially delicious local sausages and well prepared scrambled egg - a rarity. Room106 was a very spacious and comfortable room which could not be faulted. Surprised to find room not serviced when we returned at 10pm on Christmas Day. A notice in a corridor was pointed out to us confirming limited housekeeping service over Christmas (quite understandable) with a number of options, which included no service to your room unless you left the sign out requesting service. Notifying guests on arrival of these arrangements or preferably handing each guest a copy of the notice would have been better. However, friendly staff, lovely surroundings and excellent room made up for any shortcomings! We will return.

"Wedding day stay"

5
User 29/12/2018

We were given as a wedding present a one night stay at Kenwick Park Hotel and it was a perfect gift. The friendly staff were helpful and the room was outstanding, everything we needed for a memorable stay. We would like to thank all at Kenwick, and also Lisa and Nick for the wonderful gift. Thank you so so much. Ian and Kirti

"Kenwick park"

3
User 12/12/2018

I have been staying here for a few weeks the meal and drinks are average against the hotel which I would recommend. A couple of gins to choose from that's it as this is a favourite drink for many would expect more The food is ok but again I would ask the waitress for recommend best dishes. The sea food platers are very basic due to only haveing prawns and salmon ! They are close to the coast and would expect fresh with more variety.

"Beautiful Hotel and Grounds v Worn Out Rooms"

2
User 08/12/2018

Stayed at the hotel for a works' Xmas party. The food was fantastic and we had a good night despite the DJ equipment being rather primitive for such a large hotel. The rooms looked lovely, however, the beds were completely knackered and there were rust stains on the duvet cover. You sat on the mattress and went straight through to the base. Both beds in the room were as bad as each other and our backs still haven't recovered! Also, the shower was pathetic and needed replaced and I also saw silver fish on the floor, implying a damp problem. Won't be staying there again I'm afraid! Such a shame as it's such a beautiful hotel, let down by lack of attention to detail. However, all staff we encountered were lovely, and very friendly, eager to help. We did have someone else's food order charged to our room but they sorted it out fairly promptly.

"Attitude from staff and overpriced room"

2
User 24/11/2018

I came to Kenwick Park for a wedding reception. Overall the event itself was lovely but multiple aspects of our stay left a sour taste in my mouth. The reception staff were amazing and couldn't be faulted. I arrived early at the hotel and they looked after my bags, directed me to the disabled toilet to get changed and fake tan, and allowed me to charge my phone. They were amazing! The bar staff at the second bar were also lovely. The room cost me £125 so I expected this to be of a high quality. I was staying with a friend. There were no plug sockets besides the ones that were occupied by lamps, so immediately there was a choice between soft lighting or charged phones. There was dust on top of wardrobes and picture frames. There was no bath mat. There was a massive tear in one of the bedside lamps. Other guests could be seen right outside the window enjoying their supper in the conservatory downstairs so there was limited privacy. And the decor was frankly outdated, looking a lot less majestic than the rest of the building. After being harassed by an older man from the wedding party, my friend and I didn't really want to bump into him during breakfast so stayed in our room, and missed breakfast, until checkout. We needed to eat so planned to find somewhere nearby which might be cheaper. My friend found a menu in the room and we noted that it wasn't too expensive at the hotel so checked out and went to the conservatory bar to ask for some breakfast or lunch. Unaware that the hotel didn't service between breakfast and lunch at noon, we asked the lady at the bar if we could have something to eat at 11. She was absolutely vile and made the whole stay even more dark following the aforementioned encounter with the male wedding guest. She said ‘we don't serve between after breakfast until 12' which my friend and I accepted. We went to leave until she said ‘I guess we could make you a bacon sandwich if you want one', rolling her eyes. We both said ‘yes please', to which she spat ‘did you WANT a bacon sandwich?'... to which we replied ‘yes please'... again. She abruptly followed up with ‘white or brown bread', to which I replied ‘white please' before she turned to stare at my friend who said ‘yes white please'. The middle aged, short haired lady then stormed off to the kitchen to undoubtedly complain about us to other staff. She came back through and took our drinks order before muttering ‘couldn't be bothered to get up for breakfast then?' to which my friend and I dared not utter a word. She chucked the plates at us and went about her daily tasks. My friend and I were discussing the harassment we'd both encountered from an older man at the wedding party and I shook my head and said ‘never again' in resignation. The bar lady who had evidently been listening to part of our conversation said ‘never drinking again?' and cackled. I use the word cackled because this is the first time she'd made any sound of happiness and it seemed cold, like she was laughing at us. And the fact that she was laughing along when we were discussing something that my friend and I could have reported to the police as assault made the whole situation very uncomfortable. Neither my friend nor I laughed. We paid for the food and left as soon as we could.

"Amazing Spa Break... Already want to go back!"

5
alicehoughton97, Lincolnshire, United Kingdom 19/11/2018

Friday 16th November Myself and my Boyfriend stayed at Kenwick Hotel & Spa. We booked our Spa break via Sparbreaks.com and not direct. The package we choose included 1x 50 minute treatment each, Afternoon Tea, 2 course evening meal, breakfast, a 1 Night stay in the Hotel and full use of the facilities between 11am-5pm. My partner didn't want to have a treatment so I rang up prier to arrival to let them know and because of this we were able to have an ice bucket in our room free of charge which I was already asking for. My treatment was at 11am and the Lady Gemma was lovely and very welcoming. It was the first time having a facial treatment and I'd highly recommend, makes you feel very relaxed & refreshed! The Pool area and spa facilities were always clean and never very busy. The pool outside was a nice touch to the place as not all spa's have this too offer. We were able to check into the Hotel at 5pm after our spa day, welcomed again by lovely, helpful members of reception staff. They also booked us in for our evening meal where we were able to pick our own time between 6pm-9pm. The Room was nicely decorated and had everything a hotel room needs to offer. We were on the ground floor which had Beautiful views over the Gardens. At the evening meal there was a set menu with 3/4 choices for each - Starter, Main & Dessert. Once at your table they give you a jug of water and offer you bread rolls to begin. The Meals themselves were Amazing! Big portions and very very tasteful! All you had to pay extra for were your drinks which again were still reasonably priced, these you do pay at the end of your stay when checking out. Breakfast at the Hotel you didn't need to book a table. It was a buffet breakfast offering cooked and continental, teas,coffees and juice. Available until 10am. Overall we both had a fantastic Stay and are looking forward to returning! If you want a relaxing & peaceful break then this is the best place to go.

"60th"

5
JeanD2129, Lincolnshire, United Kingdom 04/11/2018

Stayed in 4 bedroom lodge, simply fantastic, lodge near new, spotless, well appointed. Hotel, grounds, golf course all well maintained, spa, swimming pool area, stunning. Did not have chance to try restaurant in evening, but menu seemed varied and reasonable in price, look forward to staying again. Well done to all.

"Lovely girly get-away"

5
Tracy O, Lincolnshire, United Kingdom 24/10/2018

We had a amazing stay in a woodland log cabin 4 ladies, spa hot stone treatment is a must. Staff were very helpful even supplied free taxi from our cabin to main restaurant and back. Nothing was too much trouble. We will definitely be going again.

"Poor wedding venue"

2
User 22/10/2018

Stayed for a friend's wedding October 21st as a bridesmaid. Bride and groom booked and paid for the bridal suite for the evening before the wedding and the night of. Kenwick instead gave this room to another couple whom had married on the 19th as they decided on the 20th they wanted to stay longer. My friend, the bride arrived on the 20th to find out she was would no longer have the bridal suite and there was nothing the hotel could do about that. Others within the bridal party had issues with the booking of their rooms. The reserve bridal suite was far smaller and a squeeze to fit everyone in the morning of the wedding to get ready. The bridesmaids, flower girls, bride, her mother, hair stylists, makeup artist and photographers were falling over each other at times (at times totalling 18 people) which slightly lessoned the ‘special experience'. There was a small table set up with drinks on the lawn following the outdoor ceremony, the barman didn't hang around long and I had to disappear to find a member of staff to retrieve a bottle opener so guests could actually drink the beers left within the ice bucket. I had to ask several times to receive a glass of wine for the sit down meal, whilst others had been served. Note to staff when serving 'champagne' to guests for the toasts, you probably should not ask guests if they would like champagne from a bottle very clearly marked prosecco, as petty as this is, they're not the same. My room wasn't the cleanest, I did tell the lady on reception when checking out that the ceiling in the bathroom, especially over the shower was thick full of long cobwebs. The vanity stool in the bedroom needs replacing, very badly stained and had a chunk missing on the top. I didn't get very much sleep as even with the bedroom window closed all you could hear in my room was the loud sound of an industrial unit directly outside my window.. Recommend booking with booking.com rather than directly through the Kenwick. Saved £30 even with the wedding party discount already applied. Hotel couldn't match the price.

"Lovely setting"

5
Denondude, Horsham, United Kingdom 22/10/2018

We stay for one night on our way up to North Yorkshire. The room and ensuite bathroom were both very spacious and were decorated to a high standard without spoiling the lovely feel of the older building. The breakfast was plentiful and very tasty.

"Poor Spa Facilities"

2
no1wbafan, Wakefield, United Kingdom 18/10/2018

Regular visitors. Outside jacuzzi not fully functional and dirty. Temperature reduced on indoor jacuzzi too. Steam in steam room appears infrequently and the rest of the time just a warm room. Door hinges filthy. Wall under seating filthy. Soap dispensers in showers keep falling apart. Vents in changing room encrusted in a crystalline substance that can't be good for you. Female costume spinner broken for several days. Hole in floor of gym near the benches that is dangerous. Lack of staff other than on reception and cafe. Appears it is running itself down!

"3 Day Golf Trip"

5
Ken19bT, Cambridge, United Kingdom 16/10/2018

Stayed 2 nights for a 3 day golf trip. Had a great deal for Dinner, B&B. Enjoyed the Buffet Breakfast, good choice for Full English or Continental. 3 course Dinner was excellent, and service was good at all times. Played the Hotel Golf Course on Day 1,then played Louth GC on Day2, and Market Rasen GC on Day3. Would recommend all 3 courses to return any time.

"Nice hotel with a really comfy bed. "

4
User 14/10/2018

I stayed down here last week the night before a track day at Cadwell Park. Room was good, nice and warm and the bed was the most comfortable that I've ever stayed in. I only wish I could of arrived a bit earlier and spent some time in the spa. Unfortunately I didn't get there until 8 so it was shower food and bed for me. The breakfast on the morning was a self service one with plenty selection and a nice view of the grounds from my table. I will be back soon.

"great hotel for a golf weekend"

4
Graham H, Manchester, United Kingdom 09/10/2018

second visit to the Kenwik Park hotel, this year we stayed in a lodge which was very nice, my suggestion is stay in the hotel if you are planning to go in to Louth by taxi in the evening, as nearer and cheaper, Hotel was as good as last year with friendly staff, but the food was not as good, still good but last year was better

"Pleasant and Comfortable Golfing Hotel"

4
Pauline M, Darlington, United Kingdom 02/10/2018

Stayed only one night due to a family funeral in Louth. Only a couple of miles from the town center in its own grounds, the hotel is an old country house with plenty of parking. After a very emotional day we arrived quite late and very tired! Reception was friendly and quick. We had a family room with double and single bed, it was a large room overlooking the garden and had plenty of space for three people. The bed was so comfortable, the room and bathroom were very clean. It's not a modern hotel and some of the decor was quite dated. The bathroom, again was rather dated but definitely adequate. Breakfast next morning was buffet and had plenty of choice. All in all a very pleasant, comfortable stay. Would certainly recommend.

"Lovely hotel and spa"

4
User 02/10/2018

We have stayed at this hotel several times and its always been lovely. However, we were unfortunate enough to be booked into a room which had a very uncomfortable bed...we hardly slept. The breakfast has always been delicious but on this occasion it was of a far lower standard. A shame as we have always recommended the breakfast to our friends.We intend to book again and hope the standard will be better next time.

"Decent hotel, but under staffed"

3
Moc1970, Leeds, United Kingdom 21/09/2018

Stayed whilst racing at Cadwell Park and it's a great location was for the circuit. The food was good but not great, but there prices were not expensive so that was ok. The service throughout was generally very good, but they just seemed so under staffed. I had the same guy book me in at reception, serve me drinks in the restaurant then replace my bulb in the bathroom (which took a while) can't fault him his service and approach never waned but it just all seemed to run on a shoe string which I think impacted the whole experience, It didn't feel like the staff had the time to really look after you. I'd go back though....

"What a mixture!"

3
User 10/09/2018

Visited as a two day lodge stay with dinner bed and breakfast, afternoon tea and spa. Lots of positives..... staff over the weekend were very pleasant. Food was excellent. Courtesy mini bus was a real benefit as the lodge was at least a mile from the hotel. Downside was arranging this weekend. Staff promised to ring back and didn't. Supposed to have an arrival itinerary and we had to go to the spa and sort it ourselves! Cobwebs galore in the cabin, a broken heater and missing light bulb although these were dealt with within a reasonable amount of time.

"Awesome relaxing few days"

5
User 09/09/2018

Lovely hotel room, awesome walk in shower. Shame there wasn't a bath in the room, even tho the bathroom was huge. Very comfy bed slept so well. Staff were excellent at the hotel. Great service. Disappointing dinner on our first night, outstanding dinner on our 2nd night. Spa facilities were impressive. Few rude members of staff over at the leisure centre which was a shame. Would highly recomend and we will be looking to visit again

"spa break"

4
User 05/09/2018

I stayed at the hotel for 2 nights , the break was advertised as a spa break, in fact it's a hotel with a members leisure center and treatment rooms attached. on the plus side the staff at the hotel were exceptional nothing was to much trouble, the hotel was very clean throughout, our ground floor room,102, was lovely, it was situated on the ground floor, iron, ironing board, great hairdryer and a kettle. the bathroom was dated but very clean. The food in the resturant was of good quality, both at breakfast and the evening meal. The spa unfortunately was a bit disappointing, the steam room wasn't very effective neither was the ice room but what really let the Spa down was the overall temperature, around the lovely pool the temperature was great, however, all other area were chilli, the leisure center was not suitable for anyone that had reduced mobility, however, there was a lift that took you to the treatment rooms, the treatment we had were ok, I thought the days had gone when you put your feet in a large bowl when having a pedicure!. would I stay in the hotel again absolutely yes. would I book a spa break no.

"Very Average "

3
Paul C, Barton-upon-Humber, United Kingdom 03/09/2018

I was there for a Wedding which seemed to be well organised. However, the room we stayed in was very noisy (an extractor fan on the roof from the kitchen) and the breakfast in the morning was very poor. I certainly wouldn't rush to stay again.

"Spa day with bridal party"

5
Elli2021, Lincoln, United Kingdom 25/08/2018

Attended for a spa day with 8 of my bridal party. From booking, staff were so helpful via email booking extra treatments and answering questions. Upon arrival we had a fruit mocktail then changed into our fluffy robes and slippers. Breakfast was fantastic! Smoked salmon and cream cheese bagel with coffee and tea. The facilities were fab, from 10.30-1 we used the hydro pool, steam/salt rooms, jacuzzi and ice rooms. We basically had exclusivity! The treatments and relaxation room were spot on- left feeling extremely relaxed. Ended our day with afternoon tea and a chill in the pods! Would highly recommend.

"Ok but not great"

3
joanna50186336, Lincoln, United Kingdom 22/08/2018

Went for a lunchtime snack and drink in the main restaurant .I usually have sandwiches there but tried a pate starter ..For the price it was not great .no butter ,a small bread brioche bun and one leaf of salad .Not pleased

"Dissapointing"

3
nyc2746, Louth, United Kingdom 21/08/2018

Very nice surroundings and the staff were faultless in their service and attention , but the menu was very ordinary for the price ,and the presentation was poor. Perhaps the Head Chef was not on duty . This needs attention. Will not be returning.

"Lovely Hotel"

4
Julie-Dawn13, Portsmouth, United Kingdom 19/08/2018

Booked this hotel for a one night stay as a base to take my elderly parents on a trip down memory lane. My mother has limited mobility and so spends quite a bit of time in a wheelchair. I explained all this at the time of booking and so we were given a room with wheelchair access, however I foolishly assumed that it would have a walk in shower instead it had a bath with an over shower. We were only there for one night so we didn't ask to change it. Our room was nearby my parents on the ground floor. The rooms were clean tidy & well furnished. In the wardrobe there were extra pillows. a trouser press, an iron & ironing board and a fan. Tea & coffee making facilities in the room, a clock and standard toiletries in the bathroom. The bed was one of the most comfortable beds I have slept in. The staff were pleasant helpful and polite. I wish I had more time to explore the outside of the hotel as the grounds looked wonderful. The breakfast was a standard buffet set up with extras available to order. I was rather disappointed at the lack of fruit available ( I do not eat cereal) ,but there was enough of everything else for me to choose from. We ate in the restaurant during the evening but the food did not reflect the other facilities. Please see restaurant review

"Restaurant Only = Absolutely atrocious."

1
SensiDave, Malaysia 14/08/2018

Firstly the property itself seems to be well maintained and has a fabulous location. Later in the holiday my wife and daughter visited the spa and declared that it lived up to its good reputation. Fairways Restaurant? Never again. We had arrived tired and jet lagged to stay in one of the excellent lodges in the grounds, didn't want anything fancy, just a feed before bed. As we didn't want to drive or mess about with taxis we went against my brother's good advice and went to Fairways. First there was some hesitation about whether they could fit us in; I doubt the place was half full but we had to endure the performance any way. Having been out of the country for a year I ordered fish and chips; not too complicated you'd think, there are a dozen or more places nearby that serve up excellent versions. I forget what the others ordered but they made similar simple choices. We just wanted food and rest remember. Next a slovenly youth slouched into view with a bread basket announcing, "only got four rolls left, two brown, two white". Ungraciously served before he shuffled off only to return with the same routine at an adjacent table. Then came what I suppose we shall have to refer to as the 'food'. The peas weren't too bad. The batter on the fish was crisp around the edge but the consistency of wet dish cloth everywhere else; a shame as I suspect the fish inside was OK. The chips, oh my god the chips! they looked like the scrapings from the bottom of the sack, they were just about luke warm and if you pressed them with a finger tip they oozed a puddle of brown oil; well aged judging by the smell. My wife and daughter were similarly disappointed. Look, I have been trying to like this restaurant ever since it first opened, I have nothing to gain by giving it a bad review but really this was an insult. An embarrassment to what is otherwise a fine property. I felt so sorry for the group of people who were obviously there to mark a special occasion.

"Great stay, exceptionally accommodating staff."

5
hayleyfd82, grimsby 29/07/2018

We stayed in a log cabin (log cabin 14), myself, my partner, toddler and babysitter (Parents) to celebrate my upcoming birthday. We had the classic spa package with dinner, bed, breakfast, afternoon tea and a treatment. From booking the break to leaving the place the staff really were exceptional. We swopped things around a little to make life easier with our little boy (cabin opposed to hotel and a few other things) and NOTHING was too much trouble. Food - Top class food, additional family members joined us for our evening meal and they had the 2 for £30 offer with wine which we thought was great value for such a good standard. Breakfast was lovely as was afternoon tea. Spa - We thoroughly enjoyed our treatments, the spa did get quite busy but this didn't bother us as it was a Saturday so we expected this! Lodge - Having stayed numerous times in Kenwick Lodges I'd say this wasn't the best one. It was quite shabby, dated and some bits were broken along with a lot of the pots being very dirty that we're away in the cupboard. I suspect this is because we've been spoilt with the newer lodges in the past! This certainly didn't ruin our stay in any way. The fact that a free lift was provided to the hotel and back for our evening meal was a lovely surprise, the driver was really great and polite too. We're already planning to come back soon and do it all again! We can not recommend this place enough, it's home from home, with fabulous staff, food and spa treatments....a perfect relaxing break! Thank you Kenwick!

"Good hotel in a lovely location"

4
Ian S, Northallerton, United Kingdom 29/07/2018

Modern hotel with all you require in the room. Window would not stay open but solved by jamming the hotel directory in it. Restaurant very good for dinner and breakfast ok. Service could have been a bit quicker but was very friendly.

"Terrible Customer Service "

2
User 20/07/2018

Positives are that spa is lovely, staff are friendly and food is good. Unfortunately we didn't sleep well and management at the hotel behaved appallingly afterwards. Stayed with my pregnant wife and 2 year old daughter. Firstly they forgot to give us a cot bed, even though I called up twice to ask for one. Fire alarm went off twice whilst are daughter was trying to get to sleep (around 8.00pm and 8.15pm). She then finally got back to sleep after being scared of the alarm (at around 11.00pm) and then alarm went off again at 5.50am. When complaining management decided to blame my two year old daughter: "Had your daughter gone straight back to sleep all would probably have been fine." We had travelled 170 miles for a christening and our day was spoilt as daughter hadn't slept. Management not interested in compensating us for what had happened. Contacted Best Western who agreed with us and were able to offer is a gesture of good will. They are working with the hotel on their customer service as they agreed communications with us from the hotel were unacceptable. Stay away if sleeping at this hotel (room also very old fashioned and dusty)...not a bad place if just visiting for the spa or dinner (hence 2 stars)!

"PERFECT WEDDING DAY VENUE"

5
alywilson2018, Lincoln, United Kingdom 17/07/2018

My son had his wedding at Kenwick Park on Saturday 14th July 2018 and I cannot say enough good things about it. The hotel is amazing, the staff are excellent nothing was too much trouble, the food is lovely which everyone commented on. We had two lodges (one for the Girls and one for the Boys for 2 nights) they are amazing, so modern and clean and well stocked. I also stayed at the hotel for one night which was large and comfy. The bridal suite which is huge with the best views you could ask for. I cannot recommend Kenwick Park highly enough for anyone to get married there. Thank you for making my sons and daughter-in-laws wedding day so special. X

"Sunday Driver trip"

4
User 15/07/2018

We went with friends to this hotel, my wife having been previously for spa day. We stayed two nights BBEM and two rounds of golf. Course is really nice, quite challenging with plenty of water! Room was good food was good, staff were excellent and overall good value for money. Will certainly go again

"Rudest spa staff I have ever encountered."

1
User 15/07/2018

Clear breakdown in communication between the spa receptionist staff which we would have expected the staff to be embarrassed / apologetic but instead we were greeted by the very rude assistant manager who even accused one of our guests of lying when in fact another one of her members of staff had given our guest the wrong information. Pretty shameful and won't be visiting again

"Disappointing Hen Weekend"

2
Bethanie W, Brigg, United Kingdom 10/07/2018

I recently stayed in a lodge at Kenwick Park on 1st July for my sisters hen party. 4 more ladies joined us the next day, making 8 ladies in total. We were not impressed with some aspects of our stay. The first problem was our lunch on the Sunday. A few months ago I emailed requesting if our lunch platter and afternoon tea could be swapped around so we could have the lunch platter on the Sunday and afternoon tea with the ladies who joined us on the Monday. The email reply implied that this wouldn't be a problem and the lady would ask for that to happen. I then phoned a few weeks ago to ensure that this would happen so I didn't have to worry about sorting it on the day. I was told that this was okay and our lunches would be swapped. I then phoned on the morning of our arrival (1st July) to make sure that we would be receiving the lunch platter instead of the afternoon tea and was specifically told that it was fine. However when we arrived the hotel and spa knew nothing about my request and we were left wondering what we would be eating. After a good 15 minutes sat waiting (with no drinks offered) we were told that the hotel no longer do lunch platters and we could choose something off the menu. My next problem was when we were to use the facilities. I made a phone call to the spa last weekend to ask if we got robes and slippers on the Sunday, as if we did not we were going to bring our own. I was told that we would get robes and slippers. Once we arrived a mentioned to the lady on reception at the spa that this is what I was told and she said that I had been given the wrong information. She did not offer any apology or use of slippers only etc. I was very disappointed in the service. On Sunday evening we had transport arranged to pick us up from our lodge at 8.30pm, this transport hadn't arrived by 8.45pm so I gave the reception a ring and they sent a car out, I do however think that if I hadn't have called reception then we would never had been picked up! On Monday we were to spend the day using the facilities and having our treatments and afternoon tea. Months ago I was asked to email the spa with any allergies to food so the afternoon tea could be made to suit. I asked for one afternoon tea to have no egg, however when the afternoon tea arrived there was egg in all of them. We were all disappointed in the service and lack of communication over the 2 days we were there and it did not make my sisters hen weekend run very smoothly at all!

"Conference with overnight"

5
User 09/07/2018

Relaxing, efficiently managed, with staff going the extra mile to ensure satisfaction. Everything that was hoped for. Wonderful surroundings, extensive spa facilities, superior rooms and quality food. What more do you need!

"Nightmare"

1
rocky19622018, West Yorkshire, United Kingdom 05/07/2018

Stayed on golf break for 2nights and 3rounds of golf we were put in a log cabin nearly 1 mile away from hotel where the breakfast and dinner was served. This break was a society with over 20 golfers, booked a year in advance were charged single supplements but sharing with at least 3 other golfers some with 4 golfers. one of the bedrooms had 2 bunk beds and a single bed, it was approx 6' x8' no wardrobe(no room to put one) this was suppose to accomadate adults REALLY!!!! No change of towles no maid service, ran out of certain breakfast items and couldn't replace them. Service at breakfast was appalling, coffee came after breakfast finished, not enough place settings put out for dinner UNBELIVABLE. Golf course and club must say was excellant.

"Spa day "

4
h0lidaygirl31, Barton-upon-Humber, United Kingdom 03/07/2018

Me & my sister received a gift voucher for Christmas for the spa. Phoned up in the March to book for a Saturday at the end of June, no problem with booking, was told to email a week before with what treatments etc we needed which I found a bit strange, thought it would all get booked at the time. I emailed a week before and a got a confirmation email back 30 mins later then a day before I received a itinerary which was great as we knew when our lunch & treatments were. On arrival got parked easily. We received our welcome drink & took a seat to fill in a medical form. As we had never been before we were showed around which was great. The pool & ice, steam rooms etc are great. The hydro pool outside was lovely. It was a lovely sunny day so it was lovely layed on a sun bed outside I felt like I was abroad. We went for the traditional afternoon tea for our meal this was very nice and a great amount. The treatments were great and was nice to go to the relaxation room afterwards to relax & chill. To say it was a Saturday the spa did not seem overcrowded it was lovely and you were able to do what you wanted as if wasn't busy. All the staff were very polite & friendly. I came home very relaxed, it's a big birthday next year & am definitely thinking about returning with a group of friends. Great value for money.

"2 night golf stay"

2
User 03/07/2018

Very disappointed with our stay here, made booking in October 2017 with a number off our party booking single supplement rooms only find we were given lodges which were a mile from the hotel. Adults were expected to sleep in bunk beds! The evening meal was okay but breakfast was a joke! Having to wait over 30 mins on the first morning for a table, all because they didn't have enough staff to clear and set tables. Then when you get a table we find no plates, and no food waiting. They get told no certain items were unavailable, felt sorry for those trying there best. Over 30 mins to bring coffee. The next evening meal, the offering of a curry had all of 6 little squares of pork. This was after finding our table hadn't been set for the correct number. Slight improvement the following morning but still had to wait for hot food to be available and still only 3 members of waiting staff. But the opposite was for the golf coarse and it's club house, Excellent all round and will return

"Full of potential"

2
FrangelinaElizabeth, Cambridge, United Kingdom 25/06/2018

I came to visit with my Godmum who lives nearby. She suggested that after my long drive we were going for spa and dinner. On arrival the staff were friendly and the changing facilities were excellent. The steam room was a good size but far too hot where condensation was forming on the ceiling and the burning hot water was dripping on us. The other rooms sauna and ice room where lovely. After relaxing we changed and headed for dinner in the restaurant. After being given a very limited menu We ordered - the food was odd. My main was supposed to pork belly with noodles and greens. The pork belly was very fatty and chewy and the greens were very limited! Godmum ordered the turkey curry and she said it was the oddest curry she had ever had. Holding out hope for dessert i had the Apple cinnamon and raisin crumble which said it came with cream. I thought it would come on the side and I could add when i wanted. My crumble was 2% fruit the rest was topping and it came swimming in cream. Safe to say i was dissapointed. The place is in a stunning location and is full of potential!

"Very disappointed EXPENSIVE Afternoon Tea"

1
909marie, Grimsby, United Kingdom 15/06/2018

Bought my mum a voucher for Afternoon tea at Kenwick Park and today was the first date we were both available to go. We were both looking forward to it but was very disappointed. After paying nearly £32 expected a lot more. Not had lots of afternoon teas but this was definately the worst one. The food was only just ok, but nothing special. Service was very disappointing. Will not be going again. However, I was bought a spa treat and afternoon tea for kenwick which my friend and I went to in January. The afternoon tea in the spa is definately worth a visit. Just don't go to the hotel !!

"Run Down, Dirty Restaurant & More"

1
Scoobyscene, Manchester, United Kingdom 07/06/2018

8 of us ( 4 x double rooms ) booked whilst visiting Cadwell Park. Rooms ( £128 ) run down ( 205 ), bathroom dated & dirty. Restaurant dirty, full of flies everywhere, understaffed. False fire alarm went off at 2am, receptionist thought it was funny in the morning, she was quite rude. Breakfast poor, bread stale, ran out of various items & single staff struggled to cope. Great location but whole place needs some better management & communication.

"Nice day"

4
User 03/06/2018

Spa day and stay in hotel. Spa was nice but not very big. Nice afternoon tea and nice gym. Disappointed in pool area. There were only 7 beds around the pool. Where are you supposed to relax? If it weren't for this I'd have really enjoyed it but I wouldn't go back for a whole day. The hotel was nice, room and bathroom were spacious and with everything you would need. Our room was above the stairs so whenever someone went up or down the stairs the slamming door was very loud. Think the door closers need attention. Evening meal and breakfast were nice. It was a nice day.

"Visited As Part Of A Wedding Group"

5
F1LoverAnn, Louth, United Kingdom 02/06/2018

I visited here with my husband, to see our friends get married. From the moment that we arrived, I could not fault the place. Everything was really well organised, and I was amazed how clean the place seemed to be throughout. The food, for a wedding was good, and promptly served, so that everyone at the wedding, are relatively eating, at the same time. Two people on our table had special dietary needs, which the bride had passed on, and again the hotel did not fail, with not only the special meals, prepared, but also knowing where they exactly needed to go, without any fuss, or issues.

"Spa Day"

4
Lorstar100, Cleethorpes, United Kingdom 28/05/2018

I visited here with friends and we had a lovely day, the car park was full when we arrived but there is an overspill car park which is a short walk away. An arrival drink was provided and any allergies were recorded and delt with. Changing rooms were clean but more space would have been useful. The steam room wasn't working which was a shame but all the areas were clean and looked new. As we went in the school holidays children were in the pool area which at times didn't make it as relaxing as it could have been. The treatment was lovely and staff very friendly. The afternoon tea was very nice and much more than expected. I agree with other reviews that there needs to be more towels and robes for visitors to swap if needed. Overall this was a very enjoyable stay and good value for money. I will be going back.

"Mother Daughter Day Spa Visit"

3
louladou, Skegness, United Kingdom 23/05/2018

Really nice facility, I don't believe it's been open that long so it all looks modern and new. On arrival the car park was full so ended up in the overspill car park up the road which looked unfinished to me, lots of loose gravel, not the easiest to walk on and it's on a gradient. Starting with positives we enjoyed a mini facial and a foot treat here followed by a fantastic afternoon tea. Staff were all very warm and welcoming. Outdoor hydro pool is lovely and warm, so invigorating but it's always busy. Unfortunately on the day we went the steam room was out of order and judging by the sign on the door it must have been out of action for at least the past 4 weeks. Annoyingly the spa pool is also used for other activities. We went on a Monday so weren't allowed to use the pool or the jacuzzi between 10.30am-11am due to an aquarobics sessions going on. Female spa changing rooms are upstairs, I suffer from a bad knee and did struggle abit going up and down the spiral staircase when I wanted to leave the poolside area. Lockers have digital locks, easy enough to operate. Only 2 loos in the ladies spa changing room and annoyingly not a hook on the back of either door. Would of been nice to be able to hang my robe up. Another major issue was the lack of towels! On arrival you get a robe, slippers, 1 x small towel and 1 x large towel. If the towels and robe aren't returned at the end of the day you face a hefty £85 charge. Personally I would have liked to see some extra towels by the pool as one large towel to last all day simple isn't enough for me. They've got a few annoying rules which take away from the relaxation experience. For one no glasses allowed by pool, that's fair enough but there's no alternative provided. If you want a drink by the pool there's a water machine but it uses those annoying cone shaped paper cups so you can't actually take a drink of water to your lounger as you can't put it down anywhere. Then going back to the towel issue they ask you to make sure you go to your treatments dry but I got out the pool half an hour before my treatment and I still felt damp. If they want dry clients in the treatment room please give us more towels in order to do so. There's not many places to sit around to pool or outside by the hydro pool, it could definitely do with some additional sun beds or even just some extra seating of some kind. There's plenty of seating indoors, upstairs which is fine for lunch but I'd prefer to sit by the pool. The afternoon tea provided was fantastic, much more food than I expected. It comes served to your table (not buffet style). You can purchase additional drinks at the counter.

"Kenwick Park Lodges"

1
TigerlilySussex, Sussex 19/05/2018

The customer services and communication prior to our stay was so frustrating and dire, we decided it didn't bode well for an actual stay, cancelled and booked elsewhere. Our new booking is already 100% better. Honestly, how hard is it to answer a few straight forward questions? We tried to contact Kenwick Park (like getting blood out of a stone) and the owner of the lodge directly (who completely ignored us). They need to do a lot better.

"Kenwick Park Spa Day"

5
_mandyatwork, Lincolnshire, United Kingdom 14/05/2018

Fantastic - definitely money well spent. Totally relaxing, wonderful venue, would highly recommend. Only £65 for day including all facilities, afternoon tea & a one hour treatment. Will definitely be going again

"Short stay"

4
Anne R, Maldon, England, United Kingdom 10/05/2018

Enjoyed our two night break through tesco clubcard. Booked superior room which was huge with lovely views, room 305. Free use of spa next door was an excellent bonus. Food acceptable for 3 star hotel but not exceptional.

"overnight spa lodge break"

4
Rosemarie B, Stockport, United Kingdom 09/05/2018

Spa and treatments first class, afternoon tea sandwiches a little dry but we did arrive a few minutes late. Lodge was lovely but unfortunately not very well cleaned. Extremely dusty in places, behind furniture and walls and dining table, which we hadnt even used, as we ate in the restaurant, looked liked someone had eaten their dinner off it, so clearly not cleaned. Well stocked though and plenty of clean bedding and towels. We had an unfortunate visitor which we left under a glass on the bathroom floor, a large spider, but we did tell reception so as not to surprise and cleaners scared of them. Food was very nice we had evening meal and breakfast.

"Excellent Friday night tapas meal"

5
SteLincs, Louth, United Kingdom 05/05/2018

Went to the new tapas Friday night special with bottle of wine. Excellent service. Breads and dips starter then six tapas dishes. I found the meatballs dish too spicy but my wife liked them. Overall excellent quality and value. Will go again.

"Family day at the spa"

5
mskidmore1910, Skegness, United Kingdom 02/05/2018

I went with two of my daughter's yesterday.5.18 and had a truly memorable day. We were greeted by a delightful young lady, she made us really feel welcomed. The facilities at the spa are excellent , went to the gym first and I was amazed just how much equipment there was ,and how many activities we're on offer!! it was truly amazing. We then explored the swimming pool area this too was truly wonderfull we spent nearly all our time in here there's so much to see and do,I was also struck by the cleanliness of every area, the staff were VERY friendly and helpful in all a truly wonderful place to be.This was my first-time visit, but I will most definitely be BACK.we did not stay at the hotel it was a day out

"Lovely location "

5
190748JoF, Huddersfield, United Kingdom 29/04/2018

Stayed here for 1 night on business- hotel is located in lovely grounds with plenty of parking. Room was spacious and clean with lovely linen and a comfy bed and pillows. WiFi was a bit hit and miss but manageable. Would stay here again good price via booking.com that included breakfast.

"Brilliant wedding"

5
Paul B, Kingston-upon-hull, United Kingdom 23/04/2018

My Nephew got married here last Saturday. What a wonderful day, his family stayed in the cabins within the grounds. Had the reception here all afternoon and evening. The food was excellent, disco in the evening with extra nibbles. Sweet stand and dressing up photo booth. Fun had by all. If you want to push the boat out and are lucky with the weather like they were then you could not wish for a better place. Plenty of room and still residents had there own space. Golf for the serious people, plenty of room to walk around the grounds. So if you want a weekend away, special occasion or the bidders event in your life then look no further.

"Lovely hotel"

5
User 22/04/2018

Stayed for 3 nights, was a lovely room and the spa is great. Bed was very comfortable, room service good although slightly pricey, breakfast in the morning is nice and all staff encountered were very good. Enjoyed my stay.

"Spacious room "

4
louiserog1, Haverfordwest, United Kingdom 18/04/2018

The beautiful weather and well kept grounds definitely enhanced my three night stay. Was due to stay longer but they were full up from the Wednesday. Can only be a good sign I guess. Was given a beautiful room with loads of space, sitting area as well as comfy large bed with large flat screen tv etc. Breakfast in the morning is often quite slow. Find myself waiting for plates etc. Also lacks a little atmosphere at times with no background music etc. Got served some beautiful soup and salads. It's my hotel of choice in the area due to the fantastic leisure facility that offers great fitness classes.

"Birthday break"

5
61ThomasP64, Chesterfield, United Kingdom 13/04/2018

I was most impressed with this hotel.The bedroom was spacious with a comfortable bed.The hotel throughout was clean and well maintained.The breakfast was excellent with the hottest buffet cooked breakfast I have experienced.The evening meals were of a high quality at a reasonable price with a decent choice of reasonably priced wines,the service was faultless.Allthe staff we encountered were efficient,helpful and friendly.The gym spa and swimming pool looked excellent,although we did not use them.I would not hesitate to stay at this hotel again.

"Perfect for relaxing"

5
Twinks13, Sheffield, United Kingdom 04/04/2018

Hotel is perfect for relaxation. Set in lovely surroundings and beautiful views. The staff really go out of their way to be helpful. Good choice of food on menu. Rooms are clean and comfortable. Would give more than 5 stars if I could

"Nice food....not much atmosphere"

3
lakelovers5, Lincolnshire 02/04/2018

Firstly I have to say our meals were good and the menu offered a decent selection of meals. The young members of staff were very polite and one young waiter in particular was very funny and also very attentive, as were the young ladies who served us. We have a huge thumbs down for the tall bald headed man...possibly the head waiter..(who doesn't earn the title gentleman) as we witnessed him giving one of the young waitresses a very quiet but very obvious telling off in the middle of the dining room...what ever the problem was, he should have done that out of the room...he left her looking a bit shaken and embarrassed....credit to her she took a moment and then carried on with a smile on her face. Wouldnt rush back.

"Weekend visit"

3
User 25/03/2018

Visited the complex this weekend with family and friends for a family members hen do. We were overall very pleased with our stay (the lodges are stunning) however a few little things weren't up to standard. The steam room was closed at the spa and half way through the day the jacuzzi and ice room were shut too. The treatments were lovely and the spa staff were very friendly. Afternoon tea was amazing and well presented. The staff that served our evening meal appeared to be untrained as they were unsure where they were taking the food and were shoddy at clearing tables. Who I presumed to be the manager was no help in guiding the servers. The food was average standard and small portions with no veg served as extras. The beef was undercooked too. Although the lodges were stunning we woke to no hot water which meant we couldn't shower. I would like to return to the spa but probably wouldn't eat in the hotel restaurant.

"a very comfortable hotel"

5
ancell98, Livingston, United Kingdom 07/03/2018

We stayed for the first time in january for 3 nights I am disabled so got room 106 with walk in shower wide door etc on ground floor-but-several yards from main entrance if you push your own wheelchair. The staff were very friendly and helpful and the room was spotless and of a high standard large room with double bed and king size bed. Very important for me the room was nice and warm throughout our stay-unlike a local hotel same price-sub zero!! You can help yourself at breakfast and or waiter service everything was nice and hot if required lovely view from the breakfast room. Massive gym and pool all part of the package. Cheapest price? book through the Bestwestern web site.

"Snowy trip"

3
cokebloke, Sheffield, United Kingdom 04/03/2018

Hotel is set in very nice surroundings well away from the main road. Nice friendly staff, made to feel welcome. Variety of rooms and reasonably priced, stayed in a standard room, not too bad but room was cold and no radiator in the bathroom. My room was above the kitchens and was noisy in the morning from around 6am. Menu is pretty small but food is of a good standard. There are Leisure facilities at the hotel but didn't use them. Enjoyed the stay and would use again.

"Spa day"

5
rjlanes, Timberland, United Kingdom 14/02/2018

My friend and I had our first visit to kenwick spa last week and we both had a very relaxing day, the treatments we had were excellent. The place was very clean and the food was ok. Will definitely be booking to go again very soon.

"Verydisappointed spa treatment ,sandwiches in the bar ok"

1
joanna50186336, Lincoln, United Kingdom 14/02/2018

Visited for a pedicure .we arrived early so had a sandwich in the hotel which was fine and a coffee .Pedicure was non existent just a light file lasting 5minutes then sent to the treatment room . Beautician saidshe was sorry but it was her lunch hour ..Very disappointing .shame as facilities look very good

"2 night stau"

5
User 10/02/2018

Stayed with family for a funeral. Shared twin room 103 with my sister in law. Lovely room with patio doors onto lawn overlooking the Spa. Room was lovely with super comfy beds. Visited both spa and gym and found it very well equipped and super clean. Dinner in the restaurant on Thursday was lovely with very attentive staff. Can not fault at all and would certainly visit again

"Visited in Jan 18 "

4
BMorriss, Manchester, United Kingdom 06/02/2018

Loverly grounds which is great when you drive in, on my visit it was one of the coldest days but would have loved to have had a walk. Evening meal was well served and taste, staff very helpful. Gym and pool with plenty of car parking space , town a couple mile away .

"Disappointed"

3
karmabuddha, Cleethorpes, United Kingdom 06/02/2018

Firstly I have to say our room although a little dated was clean and comfy. We had a dog friendly room which was ground floor with easy outside access. However our evening meal was a disappointment. My husband being vegetarian had limited choice. His soup arrived cold and had to be sent back. My main meal although clearly stating roast potatoes had pre boiled new potatoes which had been rolled in olive oil and put in the oven for a few minutes. Needless to say they tasted acidic and musty. However when I pointed this out to the staff they came back to say chef was happy that they were roast. My menu also said roasted root vegetables (plural) all I had were 4 strips of carrots which again I would say were not roasted. So although we would stay again because of the spa we would definitely not eat here again. The spa is amazing and well worth a visit. However the treatments are a real rip off! I should know I run my own therapy business of 10 years. Our 45 min and 70 min treatments were concluded over 15 minutes early and were very shoddy to say the least. There was no choice of oil like it says in the brochure no asking if the pressure was ok or if we would like certain areas concentrated on. We spent most of the time being lifting up and down on the electric tables so the therapists didn't have to bend over us or be in any danger of putting a bit of effort in. Honestly visit the spa and enjoy the facilities but save yourself money and disappointment on the treatments.

"Great place for a winter break"

5
Sue P, Poole, United Kingdom 02/02/2018

Recently had a weekend stay as part of a friend's birthday celebrations. Our room was in the cottage annexe- lovely large room. Spotlessly clean, good bathroom and shower. Spa and swimming Poole facilities all go towards making this a great choice for a wet winter weekend break. Lovely breakfast served in the main hotel with an extensive choice- both buffet and cooked to order options. Evening meal was delicious and staff very friendly, would certainly recommend.

"Overall good"

4
User 01/02/2018

Over all a good stay, had spa treatment and used pool. I never ate in the hotel. I paid in full on arrival when checking out management on reception tried to charge me £159 per night. I know this was not correct, one I had the price online and checked on arrival if that was the best they could offer which it was after the young receptionist checked; so booked directly with reception, two it was January - not even city centre hotels are charging that amount this time of the year especially 3 stars, three the offer online carried a 10% discount for multiple night stays. Four no hotel would charge that price for a room which has not been decorated in 20 years. What is worrying is that she tried to change me it, I corrected her she told me it was a mistake on check in and it was £159 per night I offered to should her the advertised price which she didn't take me up on and brushed it off with no apology. I am a hotel manager, I know how the booking systems work and I don't believe that was a mistake on the system or from her

"Visiting friends overnight"

3
Katykang, Birmingham, United Kingdom 28/01/2018

Hotel is an old style country house with no lift in a beautiful setting with a recently built spa, only 5 mins drive from Louth. Staff generally friendly and helpful but I would not recommend staying here on a Saturday night. Several function rooms fully occupied meant it was very noisy and the chef decided to limit food to 3 choices in restaurant despite people like us having specifically checked A La Carte before booking. No prior notice given and staff didn't know the price or why. Late at night a sign was put up on reception to say if you didn't want to queue at breakfast come early! Bedroom and bathroom were spacious but dated and the mattress was very old and sunken, although a topper did help a little. Parking directly in front of hotel is limited and the long entrance road is quite dark so difficult to see direction signs. I would say it is just 3* if you don't want the spa.

"Perfect Hotel"

5
Paul_D_Hill, Shepperton, United Kingdom 25/01/2018

Stayed here for one night for business and will definitely stay again. Large very comfortable room. Excellent wifi connection. The bed was very comfy. The bathroom is dated, but spotlessly clean. Iron and Ironing board in the room - which is always a pus if on business. The restaurant offers a 3 course meal for a very reasonable price - have the chicken liver parfait.

"Wedding reception in the small room at short notice."

5
ijsemt326, Louth, United Kingdom 22/01/2018

Sadly let down by another establishment we need to seat some guests, mainly family, my boss and wife plus some long distance travellers. The menu choice was fantastic and the drinks good to go with it. A Pay after Bar was available and we had at least two members of staff looking after us. The room was just right and the atmosphere brilliant, thanks to the staff on the day, they went out of their way to make it all happen.; nothing was too much trouble. Parking facilities were good and the Red carpet had been rolled out. A nice way to spend time with folks and in comfort.

"Friends spa break"

3
Claire1980x, Grimsby, United Kingdom 22/01/2018

Booked a break away with a group of friends for one of our special birthdays. We stayed in a lodge. The setting is beautiful and on first look everywhere looked great; however on closer inspection the lodge was filthy. Huge cobwebs, crisps on the sofa, empty drinks bottle down side of bed. Not really acceptable. The spa itself was lovely, although, treatments felt rushed and the room was very cold. Food could not be faulted. Overall a pleasant stay

"One of the best"

5
Nigel W, North Lincolnshire 20/01/2018

I stayed at this hotel five or six years ago and it was a good average. I returned this week and it found it to be one of the best hotels I ever stayed in. The staff were welcoming, friendly, professional and helpful. The leisure centre has been transformed and re-built with world class facilities. The room clean, tidy and spacious. Brilliant grounds and tremendous, rolling views. Lovely little bar. Excellent breakfast, great breakfast room. Attentive staff. Was refreshed for the day ahead.

"Noisy room"

4
Julie M, Leicester, United Kingdom 16/01/2018

This was my second stay due to working in the area, hotel lovely, staff friendly, pool and spa facilities wonderful, food very good, I can recommend the fish finger sandwich, both my stays the room was large, clean and the bed was comfortable, however I did find the room a bit cold on both occasions but I could cope with that. Unfortunately, my recent stay was in room 304 right above the reception area, I found it very noisy, could hear people talking, the phone ringing etc, that wasn't really a problem but I was woken at 3am with what sounded like furniture being moved around, I don't know what was going on but I wasn't happy, I struggled to get back to sleep. I told the receptionist when I checked out in the morning and all she said was 'I'm sorry'. I would have expected it to be reported to the manager. I will stay there again as its a lovely place and would recommend it, but not room 304.

"Excellent venue"

5
WokingRed, Littlehampton, United Kingdom 11/01/2018

We were staying in the log cabins behind the hotel but had arranged to have breakfast in the main hotel with the other guests for the wedding we were at. The breakfast was nice and plenty of choice too. Our day was to be set in the hotel with more drinks and then a meal. The room we were in was very nice and the food was excellent too . Bar was great and the whole day was really enjoyable thanks to the hotel and it's staff.

"Spacious room "

4
louiserog1, Haverfordwest, United Kingdom 11/01/2018

I was very happy with my short stay for business at the hotel. I was given a family room which meant I had lots of space. The decor was fresh and everything clean. Lovely crisp, white bedding, good tea and coffee facilities with biscuits and decent toiletries in large bathroom. I was I'll throughout my stay so didn't get to appreciate things fully. I did manage to get down for one beautiful meal of chicken breast with mushroom and spinach risotto. Excellent! The gym and pool were beckoning out of the window but I couldn't even consider. Having said that, I do know that the facilities are superb (having stayed in the lodges on this estate before). Would definitely return to this place set in beautiful grounds.

"Spa break"

4
Janet E, Lincolnshire, United Kingdom 10/01/2018

Stayed here 9/10th January 2018 after a most enjoyable day in the Spa with Daughter in law. The hotel is very nice. The room clean, bed comfortable. We called reception for an ice bucket and ice, and dressing gowns, which were brought immediately.The only downside in the room was the tea/coffee facilities........everything you need including kettle on a tray at one end of the ‘dressing' table top.....but where to plug in the kettle? On searching under the top we found an extension socket at the other end. The only place the kettle cord would reach a plug, so had to put kettle there. Right underneath the wall mounted tv. How stupid is that? A boiling kettle under a tv! We ordered room service for evening meal which came at the time we requested. The following morning after washing hair found the hairdryer didn't work. Phoned reception, a replacement was brought to the room immediately. Nothing is too much trouble for the staff. Breakfast was buffet style or order if require something different. Food was plentiful, well cooked. Tea and coffee pots brought to the table. Unfortunately tree surgeons were working outside our ground floor room first thing in the morning. Necessary, but not good alarm call. All in all a good stay. Would recommend.

"Friendly and welcoming country hotel"

5
Sarah E, Lincolnshire, United Kingdom 10/01/2018

I stayed two nights at Kenwick Park, being in need of some quiet time, and could not have chosen better. The hotel is in a rural setting, on the edge of the Lincolnshire Wolds, with a swimming pool and spa (steam room, jacuzzi, sauna, etc) which can be used by hotel guests. I dined in the restaurant one evening; the food was good and the staff very attentive. A number of single guests seem to stay so I didn't feel conspicuous dining alone, as can sometimes be the case. I will definitely be back!

"Superb"

5
MrsWatson86, Chesterfield, United Kingdom 08/01/2018

We loved our trip away. The spa is amazing and dinner was delicious, staff were very friendly and helpful. I would recommend it! We went with a baby and an 11 year old and they loved it. Would go back again.

"Not my ideal Christmas meal!"

3
Margaret N, Louth, United Kingdom 30/12/2017

This year we decided we would eat our on Christmas day. Booked at Kenwick Park in October - dinner for 3 - confirmation arrived - dinner for 3 but only charged for 2. On pointing this out - there was no thank you but just an Oh these things happen and it does say 3! Does honesty always pay? The great day arrived and we were looking forward to our Christmas lunch in perhaps the conservatory which is lovely or even the dining room - but no it was in the Ballroom - high ceiling so noise soared up and then down. I guess there were upward of 150 guests eating. We had our starter and the wine I had chosen arrived - the waiter started to pour it in the water tumbler! Err no I don't think so when he tried to take it away - ah well. Then we had to leave our table and like school dinners we traipsed to where the main course was and served ourselves to this! Bland - my own fault for having turkey but it was bland. Carried on eating but then gave up having realised if I closed my eyes it would be difficult to distinguish just what I was eating. Having decided on cheese for the next course - looked forward to a nice creamy stilton or some such but no 3 triangles of plastic cheese with not the freshest grapes as they were going soft. Oh yes the cheese arrived without a knife then coffee afterwards arrived without spoons in the saucers. Not a problem for me or daughter as we don't use sugar but my husband does. The staff on the whole were very helpful and attentive and the girl who seemed to be in charge of the room worked tirelessly. I have had some lovely meals at Kenwick but this was certainly not one of them. Hm back home next Christmas.

"Lovely stay at Kenwick Park Hotel"

5
Barbara B, Telford, United Kingdom 29/12/2017

Stayed during Christmas while visiting relatives. It was very comfortable and I was made very welcome. A nice touch was the Christmas stocking at the door on Christmas morning. Lovely quiet location too.

"Christmas"

5
MozzaG, Peterborough, United Kingdom 27/12/2017

We spent Christmas at Kenwick Park and had a great time, little extras like the small fir tree cutting to take home and plant in the garden, and the Christmas stocking outside the room door on Christmas morning made it special. We started with afternoon tea on Christmas Eve and left after breakfast on the 27th. All the meals were excellent and the room (we upgraded to a Superior) was extremely comfortable. Staff were great, very friendly and nothing was too much trouble. Looking forward to our next visit ??

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you MozzaG for your lovely review of your Christmas Break, I am delighted that you had an enjoyable visit and loved the personal touches that we provided. I hope you have planted the fir tree in your garden already! We look forward to seeing you and your party here again next year. Best wishes Melissa Watson

"Excellent hotel with first-class leisure/fitness centre."

5
mwandpac, Nottinghamshire, United Kingdom 24/12/2017

We were extremely impressed with the wonderful facilities in the leisure/fitness centre- lovely 20m pool, indoor and outdoor jacuzzis, steam room, sauna etc. All meals in the hotel were excellent too. There is a short walk outdoors between ther hotel and the leisure centre, which was OK for us although the weather was very cold, but would be a nuisance in wet weather. Whereas some hotels allow guests to use their pool once more after checkout, sadly this is not permitted here.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear mwandpac Thank you for your lovely review of your recent stay. I am delighted that you had the opportunity of using the facilities and hope that we get the chance to see you again very soon. Best wishes Melissa Watson

"Relaxing stay"

4
ThurlbyReviewer, UK 12/12/2017

We stayed for 2 nights here and very much enjoyed it. The staff are very friendly and helpful. The room was comfortable and on the ground floor. A little crowded with a king sized bed and a double too! Also a pleasant seating area in the bay window. Unusually the bathroom didn't have mixer taps so watch out for the hot water as it was very hot. Slightly dated decor. Breakfast was good and there are extra options for an additional cost. We ate in the restaurant on steak night and it was excellent value and tasty. The gym and pool area are superb. The grounds look well maintained but we didn't have time to explore them. We'd certainly return here.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Thurlbyreviewer Thank you for taking the time to review your recent stay at Kenwick Park. We are delighted that you enjoyed your visit and managed to use some of the facilities whilst you were staying with us. Thank you for your comments we will take these on board when we come to refurbish our rooms. See you again very soon Best wishes Melissa Watson

"Visit to the spa"

4
Julian K, Boston, United Kingdom 06/12/2017

Went for a spa session this afternoon. Very relaxing and exclusive. I would recommend this for none visiting Lough. We did the 59£ half day session and for four hours it was expensive but worth it. The tea that was served was particularly excellent and I enjoyed my first snow ball drink!

"FANTASTIC"

5
User 04/12/2017

We recently had our wedding at Kenwick Park and i cannot say enough good things about it. The hotel is amazing, the staff are excellent especially Lisa and Lesley they couldn't have helped us enough, the food is lovely which everyone commented on especially the evening buffet. We stayed at the hotel for three nights and each night they gave us the bridal suite which is huge with the best view you could ask for, the surrounding area is amazing, we will definitely be visiting again and would recommend anyone to get married here. X

"Fantastic birthday weekend"

5
scunnyrog, Scunthorpe, England 21/11/2017

We booked 4 lodges for our 60th birthday weekend, one of which was the I lodge ultra. This lodge has everything you need for 10 people to stay in 5 bedrooms, plus it was big enough for 21 adults, 2 small children and a baby to party together. We made good use of the pool table,PlayStation, football table etc. The I lodge is next to a public footpath so we were able to blow away the cobwebs with a good long walk. An added extra is free use of the leisure facilities which are amazing. Our 8 week old granddaughter took her first dip in a swimming pool and our 2 year old grandson loved jumping in the pool. The adults loved the aromatherapy room, sauna etc. Donna Nook is only a 20 minute drive so we went to see the newborn seals. Friday night is fish night (fish or scampi and chips, choice of desserts and a bottle of wine for only £29.95 per couple) and we were lucky enough to be given a private dining room! Staff were lovely particularly Phyllis. Only critiscism the mattress in the master bedroom was past its best. Will be returning!

"Tired old hotel...rooms ok...breakfast 4/10"

2
User 20/11/2017

Generally don't stay in best westerners...experience has always been average. Stayed here due to friend holding sixtieth birthday. Positives wi if ? Rooms and shower? Clean and warm ? Negatives Receptionist on the day matter of fact and frosty?? Tired interior?? Breakfast?? Coffee?? Service all over the place?? Running out of buffet items and not realising ?? Premier inns are your benchmark for all of the above this hotel falls short and at 85 is poor value for money.

"Very impressed with entire stay"

5
Stefan H, Sheffield, United Kingdom 19/11/2017

Stayed here with my fiancée on a package from spa breaks, we had 2 treatments, use of spa facilities, afternoon tea, 2 course evening meal, one night in a lodge and breakfast in the morning. Not one element let us down, firstly the spa facilities are great, new and modern. Secondly the afternoon tea was lovely, great quality and filled us both up. We had 1 treatment each and both were absolutely brilliant, the staff in the spa were especially good. The lodge we stayed in was fabulous, had all the amenities we could have hoped for, a PS2 even haha for some late night need for speed. My only negative about the cabin is the site is not very well lit so you literally are in darkness until the morning, and the lack of phone signal, but that's not the hotels fault. The 2 course evening meal in the hotel restaurant was fabulous and the staff great, this was mirrored in the breakfast we had in the morning, really good quality all round. We would happily stay here again and recommend to others.

"Perfect !"

5
stephens473, Retford 12/11/2017

Whenever we want guaranteed peace and quiet and a completely relaxing time we head to Kenwick Park. We had our usual room (306) overlooking the gardens and golf course and settled down to enjoy the extremely comfortable 4 poster and the large seating area complete with various tables , chairs and sofa. The ensuite bathroom is particularly luxurious with over sized shower cubicle and twin sinks . It is very relaxing looking out over the gardens watching the rabbits and squirrels on the lawns however the leisure suite beckons. The pool and various spa treatments are excellent but for us the outside spa pool is our favourite place to relax and listen to the birds and watch more rabbits . We had a delicious set fish meal with wine for £29.95 for two - it really was amazing and one of the best fish and chips I've ever had . The buffet breakfast is plentiful with a good selection on offer . All the staff are welcoming , friendly and helpful , special mention to Phyllis an asset to the hotel. We will be back soon.

"Lodge Review - No 85"

4
minipoppit, Sheffield 06/11/2017

Booked here for 2 nights, for 6 of us staying through Hoseasons website. We stayed in Lodge No 85 - Kingfisher Lodge. This was allocated on arrival, there is no say in this. There was parking for 2-3 cars outside the lodge, which was ideal with a balcony on 2 sides. The lodge was beautiful, perfectly clean, well decorated, and with every utensil and item you could need. This also included ice in the freezer for drinks, which I thought was a great touch. Beds were comfy with fresh clean bedding and towels. We also used the Spa swimming pool, jacuzzi and sauna etc, which was all included in the price. The spa treatments were totally booked out that weekend and I wish I had booked earlier as it looked lovely. The area is spacious, clean and quite, I would recommend these lodges to all, families, large groups, parties - it really was a wonderful stay

"pleasant & relaxing"

4
wendycX989LF, lincolnshire, United Kingdom 30/10/2017

overall an enjoyable spa break, although the quality of the beds needs attention,( mine seemed to have a 'slope' to it on one side) as does the addition of vegetables to the main course on the set menu. On all 3 nights of my stay my main course was served without any vegetable accompaniment. Quality of food was excellent though and very friendly staff throughout. Impressive leisure centre, I would advise that you book any treatments in advance though, times were very limited at the time of my stay.

"Weekend with friends "

5
matt402, Huddersfield, England, United Kingdom 29/10/2017

Six of us meet up every few weeks and this was the hotel we chose to enable us to visit the seals at donna nook. An excellent experience all round, we had afternoon tea which was amazing and the spa was the best I have ever been to. The rooms were clean and spacious and the grounds were lovely. Breakfast was also excellent, we didn't have an evening meal there but the bar had an extremely good gin menu! I have to say that Phylis the waitress was amazing and remembered us all by name and ensured we were all looked after.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear matt402 Thank you for your recent review of Kenwick Park Hotel, I am delighted that my team looked after you so well and it is especially lovely to hear that Phylis was amazing, she will be chuffed to bits with your comments. We hope you had an enjoyable time at Donna Nook and we hope that you will be back very soon. Best wishes Melissa Watson

"Spa day"

5
Dee T, Liskeard, England, United Kingdom 25/10/2017

A superb day from start to finish. Friendly, helpful and well organised staff, fantastic facilities and truly excellent afternoon tea. Beautifully kept grounds, large pool and hot tub, large and very comfy relaxation room. Really good massage, altogether a very good day

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you Dee T for your lovely review of your spa day. We are delighted that you had a superb day from start to finish and look forward to welcoming you back to Kenwick Park in the very near future. Best wishes Melissa Watson

"Very small room"

2
Dave W, Grantham, United Kingdom 23/10/2017

On arrival everything looked fantastic. The hotel is surrounded by parkland and a golf course and inside all looks plush and lovely. We then went up to our room. It was small in comparison to most other hotels we've been in, infact you have far more space in a Travel lodge. Whilst it was clean and had a reasonably sized bed it did not have a view over the park we expected, in fact it had no view whatsoever. The bottom half of the two large windows were covered in an opaque film or something similar and it was impossible to see out, giving the room the feel of a bathroom. When we opened one of the windows all we could see was what we believe to be the kitchen roof. There for our enjoyment was a very large area of flat roof with ventilation vents and extractor fans which we later found to be quite noisy. Now I will move on to the bathroom, it was a good size but in need of refurbishment. The bath itself had chips in the enamel near the drain hole, the shower was pathetic hardly any water and no pressure. Once you managed to get wet and lathered it took an age to rinse the soap off your body. The toilet seat was the cheapest white plastic type and very flimsy. A photograph of room 302 doesn't appear to have been included amongst the many room photos so I've included two in this review. My advice to anyone paying £126 per night and allocated this room would be to refuse it as I do not consider it worth the money. Having said all this I have to admit that the breakfast was really good and the service from the staff we came into contact with was polite and friendly.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Dave W Thank you for taking the time to review your recent stay at Kenwick Park. It is with regret that we were not given the opportunity to resolve the issues that you had with your room whilst still at the hotel as I would have very much liked to discuss in person your comments, rather than a faceless reply on the multiple review sites which you have written on. Whilst the majority of our rooms wrap around the building with views over the golf course or club spa it is unfortunate that a couple of rooms do not have a view. Being an old building with many add ons over the years this does sometimes comprise views and whilst we are fortunately not on a busy street with traffic or late night opening bars and restaurants, we have to work with what we have. Thank you for pointing out the issues with the bathroom, these are been addressed by my maintenance team. On a positive note, it is lovely to hear that you had a great breakfast and the team that you encountered where polite and friendly. We do hope that we have the opportunity of seeing you again so that we change your view of Kenwick Park. Best wishes Melissa Watson Hotel Manager

"October break"

5
Gail H, Glasgow, United Kingdom 20/10/2017

Spent Monday - Friday in the I-lodge ultra with another family. Plenty of space for all 9 of us. Games room was a huge hit with all of us. Sauna was an added bonus- it's not mentioned on the hoseasons website as having one. Beautiful surroundings. My husband and son enjoyed a round of golf and the kids all enjoyed the tennis on site. The spa facilities were top class. Jane at the Spa reception was especially helpful and friendly, but all staff were professional and courteous. Have no idea why this hotel is only 3 stars- it is fantastic! If it wasn't such a long journey for us we'd be back often.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Gail H Thank you for your lovely comments regarding our I Lodge Ultra. it is lovely to read that you had a lovely stay and had the opportunity of using all the facilities on the estate. The team will be chuffed with your comments about them and we look forward to your return visit. Best wishes Melissa Watson

"Spa day with the besties"

5
Moira G, Grimsby, United Kingdom 18/10/2017

Easy to find, well signposted. Easy parking. Very friendly & attentive staff. Beautiful surroundings & excellent facilities. Very high quality treatments. The calibre of the afternoon tea was outstanding & the waitress was very attentive & lovely, bringing us extra coffee & fruit juice. A superb experience which we will definitely be repeating! A bargain!

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Moria G Thank you for your lovely comments about your recent visit for a spa day, I am delighted you and the besties enjoyed the day and we all look forward to your next visit. Best wishes Melissa Watson

"Spa break"

4
BobfromLincs, Lincolnshire 17/10/2017

My wife and I went on a spa break at the Kenwick Park Hotel and enjoyed the experience. From arriving at the spa through to dinner in the hotel, everything went excellently. The room was spacious and comfortable, dinner was good and the breakfast offered was great. The only slight grumble to make was that the briefing on arrival at the spa was confusing. Arrival at twelve noon and spa treatment at five pm. We were led to believe that changing into dressing gowns was necessary from the start. I would have liked to have had been told that the gym was available to pass the time. Having said that. The pool and jacuzzi, sauna and other facilities were modern and terrific. Afternoon tea half way through the wait was luxurious and the staff were wonderful.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear BobfromLincs Thank you for your lovely review regarding your recent spa visit. I am glad that you had an enjoyable time and have passed your comments on to the team in the spa so that remember to explain the gym facilities are also available. We look forward to your next visit. Best wishes Melissa Watson

"Pleased we decided to make a return visit!"

4
Alf_traveller, Derby, United Kingdom 15/10/2017

Last visited this hotel 2 years ago and whilst it was good then feel that it is even better now. We didn't use the leisure facility but had a quick look round and that is obviously a big improvement to the hotel. We were in the main building and found the room clean, quiet and very pleasant with views out over the golf course. There was a problem with the heating on the first night, but to their credit we reported it to reception on our way to dinner and it had been resolved when we returned to the room. Both dinners and breakfasts were very good and service was excellent. I am sure we will return again at some time in the future. My only reservation is that the room rate is high if you are unable to use the leisure facilities.

"Excellent facilities in rural location"

5
Shieldsman, Maidenhead, England 14/10/2017

The Kenwick Hall was a great find for exploring the Lincolnshire Wolds. It's amazing just how big Lincolnshire is, and it's a long way from Lincoln to the coast. As we were travelling with a dog it was really helpful to have French windows from our room into the garden. The leisure facilities were probably the best I've ever experienced. The leisure suite is separate from the hotel and even has its own bar lounge that serves light meals throughout the day. We were only there for bed and breakfast and the breakfast was of the same high standard. Louth may be off the beaten track but if you want to explored the Wolds this is the place to stay.

"Poor service & dirty lodge"

2
DazzaT1, Broughton, United Kingdom 09/10/2017

Booked for our anniversary but very disappointed as when we got to the lodge it wasn't made up, it was dirty and looked like someone had just got out of the shower. We were offered the room above the kitchen which is not usually handed out due to noise (by Kenwick's own admissions), and so under the circumstances we had to leave. The spa was ok and the afternoon tea nice and I have offered to pay towards this but I am yet to receive a refund for the parts of the stay we missed..... on the 23rd September 3 weeks ago!! The general manager appears to have no authority to deal with complaints and was not available at the time to deal with us anyway even though it was a weekend. Whilst I am sure this doesn't happen all the time I would be weary of booking a lodge or room at this hotel.

"Excellent golf package"

5
juliep16, Chorley,Lancs 09/10/2017

Stayed in hotel as part of package to include 2 games of golf, bed breakfast and evening meal. Stayed in the annex twin room which was very good, evening meal was very high quality with choice of 6 x 3 course options. Breakfast was spot on and couldn't fault anything at all about room, food or golf. Also went in pool, sauna, steam rooms which were high standard. Hotel located close to Louth which was a short taxi ride. Highly recommended for a short break with or without the golf option and ad a group of 4 have decided we will be returning

"golfing break"

4
Hugo L, Manchester, United Kingdom 09/10/2017

Went for a weekend golfing break 2 round of golf for a party of 4 middle age guys plus a night in the hotel, actually it was an annex room just next to the main hotel but very clean and tidy, the course was in really good condition for the time of year ( well done ground staff), the hotel staff were polite, the food was great both the evening meals and the breakfast was the best, the swimming pool and leisure facilities were first class. Only negative if any was not being able to get a drink after midnight, there was a function bar open still serving but we got asked to leave this bar as not guest ( so fair point) but the main bar was not open even at 12.15

"Lovely relaxing spa break"

5
rachg01, Stamford, United Kingdom 07/10/2017

We have just come back from a lovely overnight spa break at Kenwick Park. From the moment we arrived we couldn't have been more looked after! Our break started with a tour of the spa and a welcome drink, which was followed by a relaxing treatment by a fabulous therapist called Katie. We then had the most amazing afternoon tea which we couldn't finish - so the friendly young lady in the cafe offered to pack them up for us to take away at the end of the day! The spa itself is lovely and clean and the outdoor hydrotherapy pool was our favourite. We then checked in to our lodge which was in a beautiful woodland setting - very autumnal! The lodge was spacious and very well equipped with a dishwasher, DVD player, PlayStation, DVD's and games. The bedding was of a nice high quality with feather duvets and pillows. The lodge was lovely and warm and spotlessly clean. We had requested a lift to take us for dinner at the restaurant as we were about a 15 minute walk to the hotel, this is a helpful service! Dinner was great, our waiter Adam looked after us and both food and service were excellent. We walked to breakfast in the morning and it's a really nice walk past some of the more luxurious lodges, through the woodland which have us a chance to see the lovely autumn colours and woodland creatures. Breakfast was super - there's fruit, cereal, fresh croissants and a large selection of typical cooked breakfast items. Anything else can be ordered from the kitchen. Check out was quick and easy. The lady at reception was very helpful and friendly. We didn't catch her name, may have been Sarah? Sorry if we're wrong! Our stay was great value and we had a wonderful time. We have been telling everyone how great it was and we're already planning our next trip- this time for more than one night!

"Best Spa in a long time"

5
User 07/10/2017

Had a lovely twilight spa experience last night. Arrived to be welcomed by a very kind gentleman who pointed us in the right direction. Headed up the stairs, welcome drink, shown round the facilities, spa was great. Spa treatments from two lovely ladies. Food was delicious, a nice Italian plate. Highly recommend this spa venue. Very clean too.

"Two days golf, excellent accommodation, all staff vey friendly and helpful."

5
User 03/10/2017

The two days visit were to play golf with a party of 12. The golf course and club were excellent.The rooms in the hotel were above normal standard in every respect and the dinner and breakfast were very good. Staff were helpful, friendly and attentive.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Mike S Thank you for your lovely comments about your recent golf break at Kenwick Park hotel, I am delighted that you had an enjoyable visit and hope that we get to see you and your party again next year. Best wishes Melissa Watson

"Excellent hotel"

5
User 01/10/2017

I stayed here with my 7 year old son for one night in August. I was a little worried when I booked the hotel that it seemed to cater more for adult golf or spa breaks, I needn't have had any concerns, the staff could not do enough to make us feel more welcome, from the friendly receptionist to the helpful waiters in the restaurant. The room had two large double beds, free WiFi (a must with a 7 year old and their gadgets), and was lovely and clean. We ate in the restaurant which was wonderful and had a little wander to the spa for a drink and cake. I wish we had brought our swim gear as the pool looked amazing but my son was quite happy playing in the grounds and watching the rabbits run around! A wonderful hotel which I would highly recommend.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi There Tracey D Thank you for your lovely review of the team, they will be delighted. We are glad you had an enjoyable visit and look forward to you visiting again very soon with the swim wear!! Best wishes Melissa Watson

"Absolutely perfect, from beginning to end"

5
jodiefreya1, Lincolnshire, United Kingdom 21/09/2017

Stayed here for one night as a spa stay for my mothers birthday. Upon arrival, the reception staff at the hotel were incredibly helpful and pointed us in the right direction of the spa. Arrived at the spa, yet again greeted by lovely polite staff, shown around the premises and handed us our personalised plan for our treatments throughout the day! At the point of booking I didn't realise double suites for treatments were available, and luckily they managed to change our rooms so both me and mum could be together throughout - nothing was too much trouble! We started off our day by having the hand and foot sole massage/scrub which were done by the lovely Alyesha and Zoe- who were amazing!! Couldn't have wished for better therapists for the day, they were amazing, very welcoming and put you at ease straight away!! The relaxation room is just out of this world :-) afterwards, we had our afternoon tea which was again, beautiful. All fresh food, handmade fruity tooty cake was beautiful! We had some time to spare before our next treatment started at 2:45, the sauna/ steam room and other amenities were fantastic!! Then we had a deep tissue massage followed by the gold and caviar facial - would 100% recommend both to anyone. My skin feels absolutely glowing!! Out of this world!! Upon leaving the spa at around 5:45, we made our way over to the hotel to check in- to then we flabbergasted by being upgraded to a LODGE: free of charge!! The lodge we stayed in had only been built one month prior and we were the first to stay!! The lodge was immaculate, spotless and decorated to a very very high standard! The reception desk gave us a time to be ready for to which a shuttle bus brought us to the hotel for our 3 course evening meal, so we could drink and enjoy our evening to full potential! The meal was, again, amazing, very very high standard!! The braised beef just melted in your mouth.. compliments to the chef!! Overall, Kenwick park is out of this world!! Will be coming back regularly! Thank you for making my mothers birthday as magical as I had hoped for.. which is nothing less than she deserves. Thank you so so much x

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear jodiefreya1 Thank you for taking the time to write a lovely review. We are so glad that we made your birthday treat for your mum magical. I am delighted that you enjoyed testing out the new lodge and that this added to your night's celebration. The team are absolutely delighted with your comments, all of them enjoy working here and it shows in their performance. I do hope that you get chance to come back and use all the facilities again. with very best wishes Melissa Watson

"Relaxing birthday spa treat"

5
Janet B, Scunthorpe 20/09/2017

From arriving at 12 to leaving at 5 we spent a very enjoyable few hours in the spa. All the members of staff were very welcoming polite and helpful, the pool area is kept clean and tidy. the spa beautiful. My treatment with Zoe was perfect. Can not wait to go back. we had a £55 package with afternoon tea which was fabulous.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Janet B We are delighted that you had a lovely spa treat here at Kenwick. I have passed your comments on to the spa team who are chuffed to bits and look forward to seeing you again very soon. Look out on the website for future special offers. Best wishes Melissa Watson

"MGB Weekend 2017"

5
JWatson45, Abingdon, United Kingdom 19/09/2017

30 couples arrived on Friday 15th and departed Monday 18th. We had booked a DB&B package. It was an excellent location the staff were very good dealing with 60 each night sitting down for dinner. All of the main building rooms were very comfortable. We had some spare time and used the new gym and swimming pool with sauna and steam rooms. Will return.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear JWatson45 Thank you for taking the time to review your recent group's visit to Kenwick Park. The team and I are delighted that you had a good time and had the opportunity of using the facilities on site. We look forward to looking after you again in the future. Best wishes Melissa Watson

"Nice hotel with a country house feel...."

4
KDearing, Market Harborough, United Kingdom 19/09/2017

Kenwick Park hotel is a good quality Best Western hotel, with nice modern rooms and facilities (including a very pleasant 18 hole golf course) with a country house type feel to it. The reception team offer a friendly welcoming service, the waiting staff on the whole acceptable with perhaps just a hint of further customer service training being required for a couple of team members. Service in the golf clubhouse was exemplary, as was the food and drink offered.The breakfast was also very good, the dinner less so, and sadly a discernible mark-down on 2026 when as a golfing group of eight we last stayed. All-in -all though this is a hotel with a good feel, sufficient to make us rebook for 2018.

"Hen weekend"

4
User 14/09/2017

We booked 2 lodges and a meal in the restaurant for our friends hen night! The lodges were perfect, clean, spacious and well equipped, set in lovely woods and lots of outdoor space. Unfortunately on arriving at the lodge we realized it was quite a trek to the main building so asked reception staff if we could use the shuttle bus. We were rudely told that because we had not booked a package deal we were not entitled to use the bus even though we had spent nearly a £1000 on the lodges and a meal! We therefore had to cancel the meal and the spa treatments we had planned for the next day. The staff were very unhelpful and gave no compromise. So when booking please be aware if you plan on drinking or have any more mature or restricted mobility members in your group you may not be able to use all the facilities available.

"Will definitely visit again!"

4
Elizabeth W, Pickering, United Kingdom 14/09/2017

We arrived here & were given a friendly greeting at reception & given our room, a super king 304, at the front of the hotel. The room was lovely, lots of space, lovely views, & the bed was so very comfortable. This was especially nice for us as we had just spent 2 nights at The Priory, in Bury St Edmund, which was definitely the worst best western ever! We had booked bed & breakfast, here, but had 2 evening meals as well, which were absolutely delicious. Ample car parking, and the Spa area is absolutely first class. The only reasons not to give it a 5 rating, the bathroom was lovely, but, no towel rail whatsoever. We really appreciate a warm heated towel rail, & were astonished that we had to hang them on the door! Also, there was no heating in the room or bathroom when we arrived on a bitterly cold day. There is an electric wall heater & portable convector heater provided, but the bathroom was cold. We mentioned it to the duty manager & he soon put the entire hotel central heating on! We will definitely return & would recommend it to anyone!

"Can't recommend highly enough"

5
2013yellerbelly, Bedfordshire, United Kingdom 11/09/2017

We spent 5 days at Kenwick Park recently during which time my husband developed a chest infection requiring medical treatment. We were overwhelmed by the kindness of the staff. Nothing was too much trouble. When it was learned that we were vegetarian, additional dishes were offered each day for dinner. Staff were attentive without being intrusive. Without a doubt, the best hotel we've ever stayed in.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear 2013yellerbelly Thank you for your lovely review, I am sorry to hear that your husband's cold turned into something more serious whilst staying with us. No wonder he was off his puddings. It was a pleasure to meet you both and we enjoyed the challenge of providing you with a variety of vegetarian meals throughout your stay. We look forward to seeing you again very soon. Best wishes Melissa Watson Hotel Manager

"Best friend wedding"

5
shazevans1969, lincolnshire 10/09/2017

What can I say absolutely amazing day setting just so perfect shame it rained so inside it was to be staff worked so hard to make it perfect food good with excellent service bar staff worked so hard nothing was to much trouble even the toilets got cleaned during the evening

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Shazevans1969 Thank you for your lovely review, it was a fabulous day even with the odd bouts of rain! But the party still went on and it didn't matter about the weather as you were all up for a party. The team will be delighted with your comments, they too have a great time. best wishes Melissa Watson

"Lacks management of staff/customer service"

2
JLCgladstone, Surrey, United Kingdom 08/09/2017

I appreciate Louth is not blessed with many hotels but if all you require is a comfortable bed and a quiet room, with friendly welcome and a good breakfast- then I think you should consider looking elsewhere. If you want golf, or a Spa etc then maybe.... This hotel just does not deliver on what you need as a minimum- mainly via poor service, and most of this must be down to poor training/management of staff/personnel. Asked for a quiet room and pleased to get 111, at the end of the ground floor corridor so less rooms around it. But then found the room had not been checked - bins not emptied from previous occupents and made-up beds sat on by...?. Remedying and clarifying this issue with management ( no manager on duty between Friday 20.00- Saturday 12.00, and not the one named in the room info booklet who left 5 months ago))took far too long and without any really plausible explanation. Do you want to stay in a hotel where during a long walk from room to exit you pass 6 members of staff and not one of them, despite being unoccupied, acknowledges or greets you?

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you JLCgladstone for your recent review regarding your visit to Kenwick Park. It is with regret that you did not enjoy your visit to the hotel and that the issues that you raised could not be resolved at the time and in subsequent communication with yourself. I am genuinely sorry that you felt that there is a lack of Management and customer service at the hotel, the team and I work very hard to ensure all of our guest's requests and any issues are immediately dealt with so that we continue to delight. I have a very caring team of people who enjoy the job that they do and go out of their way to deliver great customer service. As can be shown by many of the favourable reviews that we receive and name specific members of our team. I am sorry that no one did acknowledge you whilst walking through the corridors as this is not the matter to which the team work and we are regretful that this happened to you. It was a surprise to be informed that your room was not as it should be on check in and I personally went to your room to resolve the issue, we discussed why the bins hadn't been emptied and the beds not straightened and while I could only speculate that the housekeeping team had become distracted whilst in the room for one reason or another, I apologised for these issues and offered you an alternative room to move to and also offered to service the room when you went out for dinner both to which you refused. I went to your room a second time with the clean bin and we had further lengthy discussions on to what had happened, which again we could only speculate and again I offered to service the room, again this was refused but that you may wish to speak to me later on or in the morning. I explained that I was on duty until 8pm that evening with my Operations Manager and my Food & Beverage Manager on until the early hours, I explained that they could assist you on your return if you wished and that I too would be in again at 12 the next day, having a supervisory team in until then. I also offered to come in earlier to meet you on the Saturday morning so that we could have another discussion as I could see that you felt that the matter hadn't been resolved and again you refused. I investigated the points raised that evening and called team members up at home and when they returned on shift over the next few days so that I gain insight in to what happened and I am sorry that this took too long to come back to you and you felt that the respond was somewhat lacking. As discussed in my email to I have put remedial action in place to ensure that these issues are just an isolated incident and that we improve the service and standards that we provide. Thank you once again for bringing these matters to my attention. Kind regards Melissa Watson Hotel Manager

"Engagement celebration"

5
User 06/09/2017

Me and my fiancé came to kenwick park this weekend to do the stay Sunday spa Monday package. I must say I was very impressed and we throughly enjoyed ourselves. The facilities are fantastic everything that you want is available to you. The food is gorgeous and the service is really good- everyone is so attentive. The only thing is that I thought there would have been a little more choice with the Sunday menu rather than just a roast dinner with the two course- but that was partly my fault as I didn't research this. The afternoon teas are really lovely freshly baked cakes and scones and tasty sandwiches. The spa day was so relaxing just what we needed. Loads of facilities and the treatments were absolutely fantastic. Will definitely be coming back at some point we throughly enjoyed our stay.

"Room 106 spacious room, lovely outlook & comfy bed"

5
cathyo2005, LONDON 01/09/2017

I stayed in room 106 whilst on business. It was a king double and had 2 beds. Not sure about the dark wallpaper but loved the huge bay window. I had a lovely view. I wondered if it had been refurbished as the window and carpet looked new. I was delighted with the spacious room. I enjoyed using the lovely spa facilities and it was peaceful swimming and using the outdoor hot tub in the evening. My room was so quiet and my bed so comfortable that I had an excellent nights sleep. I loved the thick curtains which kept the room dark so I was not wakened at dawn. I used the conference facilities the following day and was pleased with them too. Amy gave great service in reception and Zac was helpful at breakfast which was lovely. I would be delighted to stay here again for business or pleasure.

"sHAME ABOUT THE MUSIC. Absolutely No wi-fi in either of our rooms"

3
porsche996, Grantham, United Kingdom 29/08/2017

Nice enviroment, views are nice as well as the people. Breakfast was good and plenty of variety. The rooms were well equiped but a bit old fashioned, not as it was described ( being a boutique hotel). We were placed in a seperate block behind the main building but it backed onto the doors that led out from the entertainment room. The people in the second room I booked were kept up long intot he night, not what you would expect for the money. The minimum you expect is a nights sleep, everything alese can be a bonus but when you dont even get that then it a pretty poor show. I rang the reception because we had no wifi in either of the rooms and someone said they would call me back but never did. Nothing was even said to us on checking out

"Cadwell Park"

4
PhilSIDC, Essex 27/08/2017

As our usual hotel was full I found this place as an alternative First appearances were good and a warm welcome at reception bode well We were allocated room 103 and pointed in its direction It was a warm day and the room was very hot with the tiny fan doing little to cool it but hey ho We meet our friends who had booked in earlier and went for dinner The waitress was good and efficient I had room only as did one of our friends the other had an all inclusive rate We finished our dinner which was very nice The following day one guest left with only 2 of us returning that evening We meet some local friends that evening with the other guest eating in the hotel We used the health centre which was outstanding However when we checked out our bill contained the other 2 guests meals and drink!!! Thankfully I am able to recover the money from my friend as the hotel didn't seem interested Save for the billing issue I'll certainly be back

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you PhilSIDC for your recent review of Kenwick Park. I am delighted that you had an enjoyable visit whilst attending the events at Cadwell Park. It is great that you found us as an alternative and hope that we get the opportunity to see you again in the future. I am sorry to hear of the accounting errors on check out and will speak to the team about ensuring the right billing information is establish so not to embarrass guests and their friends in the future. Best wishes Melissa Watson

"Lovely comfy rooms"

5
User 24/08/2017

I had a twin room - two enormous double beds! So comfy. Lovely setting in its own grounds. The bathroom was warm and cosy, loads of hot water. Great buffet breakfast, bacon, sausage, hash brown, eggs, tomatoes and mushrooms, a toasting machine. Friendly staff. Great stay!

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Lizald5 Thank you for your lovely review, we are delighted you enjoyed your stay and breakfast. We hope to see you again very soon. Best wishes Melissa Watson

"Afternoon tea - Amazing! FANTASTIC about food allergy special requirements!"

5
mrs_denman1705, Alford, United Kingdom 16/08/2017

Fabulous afternoon tea today at Kenwick, and so nice that they catered really well for my friend who has a severe, life threatening nut allergy! So many places don't take it seriously and she is left unable to eat much for fear of nut contamination! Puddings are normally a no go for her, as no where will make the effort to check the food contents reliably. It was so lovely that they had really made a fantastic effort to provide her with a safe nut free afternoon tea - the cakes, sandwiches and sausage rolls were really lovely! Well worth the money and lovely relaxing atmosphere for a good chin wag with the girls! We Will do this a lot more often! Especially knowing how good the staff are and how conscious they are of the nut allergy! Thanks Kenwick!

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Mrs_denman1705 Thank you for your lovely review about your recent afternoon tea, here at Kenwick Park. I am delighted that your friend felt comfortable eating the afternoon tea. Our team are well versed on the dangers of allergies and we do ensure that we work in a safe food environment. We try to make sure no one misses out on dishes if we are able to get offer them without the problem ingredient. I hope that we get the opportunity of seeing you and your friends again very soon. Best wishes Melissa Watson

"Nice break good golf course"

4
Sandra W, Norwich, United Kingdom 16/08/2017

We stayed for two nights a couple of weeks ago and played three rounds of golf. Ground floor room over looking the golf course , the room was a good size , nice bathroom, very comfortable bed. The only complaint the room was very dark and bathrobes would have been a plus. We had dinner bed and breakfast and were advised to book for dinner, I have to say the service was very slow in the dining room, but the food was acceptable for a three star hotel. The spa facilities were good. We booked three rounds of golf, the course is flat with wide fairways, and some water, watch out for the 10th! Well stocked pro shop and helpful staff. All in all a pleasant break, would visit again.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Sandra W Thank you for taking the time to review Kenwick Park. I am delighted that overall you enjoyed your visit to the hotel and had the opportunity to use the amazing facilities on site. Thank you for pointing out the issues that you encountered whilst staying at the hotel and I will take this on board to ensure that we improve our service and standards going forward. I do hope that we have the opportunity of seeing you again very soon. Best wishes Melissa Watson

"amazing"

5
shaznnicola, Rome, Italy 12/08/2017

we had the afternoon tea package and spa for two x loved the ice room x staff friendly at every level x great changing room facilities x we both had the body scrub x great x we didnt want to leave x we would recomend without a doubt x

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear shaznnicola Thank you for your lovely review of our afternoon tea and spa, I am delighted that you had an enjoyable visit and didn't want to leave. Our Autumn offers are coming out soon so keep an eye out for your return visit. Best wishes Melissa Watson

"Golf overnighter"

5
User 09/08/2017

Fabulous Sunday driver, fabulous value for money. 2 rounds of golf, overnight stay with dinner and breakfast too which was lovely. The hotel rooms were spacious and the hotel is very close to the golf club so walkable. The course itself was challenging but enjoyable, I would highly recommend this to any dedicated golfer. The staff at the hotel and golf club were amazing, polite and courteous.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Louise H Thank you for your lovely review of recent visit. I am glad that you enjoyed your visit and found the course challenging! My team will be delighted with your comments and we look forward to seeing you again very soon. Best wishes Melissa Watson

"a good setting but very poor food"

3
trevor t, Cambridge, UK 09/08/2017

there are quite a lot of facilities at this hotel, including a nice pool and gym, and a golf course, and our room was fine and clean but the food is terrible. I'm sure from the management point of view, they are doing a good job, as the place was packed, but this is the worst food I have ever had at a Best Western, what a shame

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you Trevor T for your review of your recent stay at Kenwick Park Hotel. Firstly I am delighted that you enjoyed the setting and hotel but it is with regret that you didn't enjoy the food. I wish to apologise that this was the case and will be speaking to the team about the points you raised, so that we can improve the service that we provide. I do hope that you will think of using us again so that we can show you the food standards of which we are proud. Best wishes Melissa Watson

"Acceptable"

4
User 28/07/2017

When first ringing about our stay i was hoping for a lodge for the night to which i was strongly dissapointed to be swayed upon a hotel room as there was only two of us. Upon arrival of our stay the views and grounds were grand, the food and service was spliffing however too our dissapointment when wanting to freshen up for our evening meal we were extremely disgruntled to find the showers were running cold. Upon contacting recption who did come straight away to our crisis, we were shocked to find the taps were backwards and they chugged rather than ran free flowing, brushing our teeth turned into such a task. Overall we did enjoy our stay and will be visiting again, bravo to all the staff and the cooks top job..

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Jed N Thank you for taking the time to review Kenwick Park following your recent visit. I am delighted that you enjoyed our lovely surroundings, food and the team looked after you. I am sorry to hear of the problematic water supply, this is being thoroughly investigated by my maintenance team to resolve the obvious error on installation so that we do not further disappoint. We look forward to seeing you again vey soon. Best wishes Melissa Watson

"Lovely setting"

3
petertE2338OU, Bingham, United Kingdom 27/07/2017

Beautiful location spoiled by low standard of service. Be careful that you are given rooms in the hotel and not the cottage. When the hotel was busy with a wedding party the service was fine, however, once they left the quieter hotel lacked service from 'skeleton' staff.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear PetertE2338OU Thank you for your honest review of your recent visit to Kenwick Park. It is with regret that you did not enjoy your recent visit and felt that we had a skeleton team on to serve you, our staffing levels meet the needs of the business and staff were involved in other parts of the hotel, so were not always visible. I am sorry that you did not enjoy your accommodation in our cottage, I appreciate that it is separate to the main hotel, the rooms are the same standard as the hotel and are closer to the facilities than a majority of our rooms. I have made a note on your booking for your next visit to be in the main hotel. I do hope that we have the opportunity to welcome you back to Kenwick Park in the future. Best wishes Melissa Watson Best wishes

"50th birthday break"

5
adelewaite, Banbury, United Kingdom 21/07/2017

We arrived later than planned but they still seated us and gave complimentary prosecco. The rooms were large and clean and the spa facilities wonderful. Do not miss out on the outdoor jacuzzi it's so much more refreshing that the indoor. Wonderful grounds and excellent food all very reasonable

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear adelewaite Thank you for your lovely review, we are delighted that you had an enjoyable visit to the hotel and spa and look forward to seeing you again very soon. Best wishes Melissa Watson

"Nice hotel"

4
John S, Uckfield, United Kingdom 16/07/2017

When arriving the hotel immediately gives the impression of a great building. The reception staff were polite and efficient, the reception area is spacious and welcoming. Our room was clean, was a good size and had a good view from the window. The bathroom was also clean and well presented. When we returned from our evening out it was a hot and humid night, but a fairly silent running fan is thoughtfully supplied in the room. The bed was again spotlessly clean and incredibly comfortable. The only negative in the room was the filthy cover on the ironing board. All of this positivity was unfortunately lost at breakfast. While I never expect too much from a buffet style breakfast, the solitary fried egg I was presented with, was so hard it could easily have been classified as a weapon. The bacon was so salty I couldn't finish it and the soggy hash brown had cooking oil run out of it when cut and was also inedible. We also had to leave our table to ask for tea and coffee rather than a server coming to the table to ask us. Toast was also a little random as one pass through barely coloured the bread and a second trip through returned it burnt. I also found a jar of brown sauce lurking in amongst the jam. On the plus side my wife requested scrambled eggs which were cooked for her and were spot on and a good size portion. So in conclusion a lovely hotel, with excellent rooms and facilities, helpful and pleasant staff but a pretty substandard breakfast. I'd like to think breakfast was a random glitch and I was just unlucky to hit the buffet bar at the wrong time, I hope this was the case as we will be staying again in the future.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear John S Thank you for taking the time to review Kenwick Park. Firstly I am delighted that you enjoyed the building and surroundings and found the hotel to be accommodating to your needs but it is with regret that the breakfast on the following morning was disappointing. I have spoken to the team members in the Food & Beverage department regarding your comments so that I can establish why our usual high service and standards at breakfast where let down by the presentation and taste of the breakfast buffet. It is with regret that the team did not act quick enough to replenish the buffet so that you were not left with the remnants. I do believe that this was a random glitch and look forward to your future visit. Thank you once again for bringing these matters to my attention as these points do help us in improving our service. With best wishes Melissa Watson

"Sunday lunch"

4
Leisa W, Lincolnshire, United Kingdom 04/07/2017

They do a lovely Sunday lunch. which is a calvery. Good choice of meats. They are very helpful. I had a lady, who needed help. Price is quite reasonable, and the place is not far from home. I have been for lunch before. Never stopped in any of the rooms.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Leisa W Thank you for your review of our Sunday Lunch, I am glad that you found it enjoyable and hope that you will be returning soon. Best wishes Melissa Watson

"Spa Break"

5
Megan E, Lincoln, United Kingdom 12/06/2017

Went on a 1 night spa break here last October. The service was incredible and accommodated all our needs. Food was lovely and were very knowledgeable on their wines. Rooms are MASSIVE, and beds are comfy. Shower is powerful (which is a huge pro for me!). Spa was beautiful with every facility you'd want, the hydro pool outside was lovely and was so relaxing sitting outside in the dark with all the pretty lights. Treatment was wonderful (I had a honey back massage), and waiting room was equipped with beds, magazines, snacks and drinks. Afternoon tea has a modern twist and unusual but tasty extras such as mini quiches. Could not fault it, from the breakfast to the treatments, everything was lovely. Thank you!

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Megan E Thank you for your lovely review about your spa visit in October. It is great to hear that you had an enjoyable time with us and loved our new spa facilities. The team will be delighted that you had a great time and we hope that you get the chance to do it all again very soon. Best wishes Melissa Watson

"A a afternoon tea party"

1
User 08/06/2017

Was there with a works party for afternoon tea party. To say it was bad was a understatement there was a wedding on and another party. We booked for 1.30 back in March. We eventually received out cheap coffee and tea at 2pm and our ordinary trays of food at 2.10am there was normal sandwich whicheck you could have brought from tesco A small sausage roll.a small scone and a potwink of cream and jam to share. Small carrot cake and small sweet chocolate sweato. All this for two at a cost of 15 pound each.staff was rude. Won't go again. When returned to work all agreed great setting food awful staff rude

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear David S Thank you for taking the time to review your recent Afternoon Tea at Kenwick Park. I am sorry to hear of your disappointment with the service and the food offering. We do a number of afternoon teas everyday and it is with regret that the team did not pick up on the day your disappointment so that could have resolved the issues at the time and ensured that you did not go away unhappy. I have spoken to the Food & Beverage Manager about the points that you have raised so that I could establish the events that had unfolded on the day. I have also tried to contact you through the direct message so I could personally discuss you comments and find a way of restoring your faith in Kenwick Park. I can be contacted by email on Melissa@kenwick-park.co.uk or 01507 608806. I hope that you will be in touch so that we can have the opportunity of chancing your perception of Kenwick Park and the team. With best wishes Melissa Watson

"Afternoon tea"

5
Ann R, Lincolnshire, United Kingdom 06/06/2017

We visited here for afternoon tea last Sunday. It was delicious, very well presented. Service was excellent. My Granddaughter didn't like the choice of sandwiches on our last visit so this time they prepared ham sandwiches for her. My daughter , granddaughter & myself had the traditional afternoon tea. My husband & son-in-law had the savoury afternoon tea which looked delicious too & was thoroughly enjoyed. We would definitely recommend afternoon tea here. It is very family orientated .

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Ann R Thank you for your lovely review about our afternoon teas, I am delighted that we accommodated your requirements and that the selection we had on offer was delicious. We hope that we will see you again for your next family outing. Best wishes Melissa Watson

"Spring Spa Special"

4
Bursar47, Skegness, United Kingdom 02/06/2017

The trip, bought as a birthday present for my wife, was excellent. Arrived at the Spa, friendly greeting. Issued with robes and towels. Shown around. We opted to have our afternoon tea for lunch, lovely cream tea. Spa treatment excellent. Staff very helpful and efficient. Moved to the hotel our room was very large and pleasant with all items you would wish: tea and coffee, bathroom items down to sewing repair kits. Beds were very comfortable. Service in the bar was good, two good cask ales on. Supper in the restaurant was excellent, again, service good and friendly. Good nights sleep and an excellent breakfast. We'll do it again, it was very enjoyable. Our room number was 101, waited all night for someone to pull a lever and dispose of us.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Bursar47 Thank you for your lovely comments, we are delighted that you enjoyed your recent spa stay with us. The team will be chuffed that you enjoyed all aspects of your stay and we do hope that we have the chance to see you again. Fingers crossed, I haven't lost anyone in Room 101 yet. Best wishes Melissa Watson

"Mostly very good - let down by meals"

3
User 02/06/2017

We have been before - an excellent golf course with some devilish holes. New spa looks brilliant - missed it because it was fully booked. Rooms excellent and hotel services good. The let down was the meals - very ordinary and the meat was disappointing.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Tinker414 Thank you for taking the time to review Kenwick Park. I am delighted that you enjoyed the golf course, hotel and services that we have on offer. But I am sorry to hear of your disappointment with the food and will be passing your comments on to the kitchen team so that we can review the food offering. The team take all comments to heart and will ensure that we reflect your comments in our new Summer menu. Thank you once again for your comments as these do assist us in improving our standards and services. Best wishes Melissa

"Superb value for money"

5
michael i, Chester, United Kingdom 18/05/2017

Kenwick Park Hotel was an excellent choice for our golf trip to Lincolnshire, with a superb course on site and easy proximity to other good courses. The Hotel offers good facilities highlighted by to wonderful leisure suite especially the hydrotherapy pool and ice room to take away aches and pains post round. My room was in an annex which made it a quiet location, a large bathroom and a comfortable bed made it a good stay. The breakfast buffet was freshly cooked with plenty of choice and the bar was well stocked with a good choice of beers. The location also makes it a great wedding venue. The town of Louth is a short drive away which gives a good choice of restaurants and pubs.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Michael I Thank you for your lovely review. We are delighted that you had a most enjoyable visit to Kenwick Park and its facilities. It is great to hear that you managed to use all of the facilities that we have on offer on the estate and we hope that you get the chance to visit us again very soon. Best wishes Melissa Watson

"Incredible lodges incredible hospitality!!"

5
Lisa M, Eastwood, United Kingdom 07/05/2017

I cannot recommend this place enough. We stayed in one of the Retreat Lodges and the lodge was absolutely fantastic. Spacious, clean, cosy and very well furnished and designed. We stayed for a hen party and the help and hospitality I received both during the organisation of the weekend and on arrival were fantastic. We will all definitely be coming back and recommending others. Special thanks to Amy who was such a great help to me and was so helpful with the million questions I must have emailed! :)

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Lisa M Thank you for your lovely review, I am delighted that you had an enjoyable visit in one of our Retreat Lodges. They are set in a beautiful location overlooking the golf course and are full of the mod cons inside. I hope to see you very soon on your next visit. With best wishes Melissa Watson

"Great place with some great views "

5
User 28/04/2017

A nice quiet tucked away hotel. The staff were polite helpful and funny upon arrival. The room was spacious, well equipped and clean. The lounge area was nice to sit in and relax with a good coffee, after a coffee I had a walk round the grounds which was lovely, so quiet and you can watch the golfers too. Dinner was served well presented and tasted amazing with a good few wines and good servers, especially the nice gentlemen with a moustache. They had a deal on two for two people which they said I could half which was appreciated but I ate off the normal menu. With the quiet ground I had a great nights sleep and looking forward to staying there again.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Joseph0301 It was lovely to hear that you had an enjoyable visit to Kenwick and the team looked after you so well. Leslie is delighted with the comments about him and is glad that he made your stay memorable. We look forward to you staying again very soon. Best wishes Melissa Watson

"Golfing trip with friends"

4
Jill B, Hemel Hempstead, United Kingdom 24/04/2017

I left this hotel thinking the most outstanding part of a stay here is the staff. They were all so friendly & helpful. At breakfast I couldn't find any marmalade & both times a member staff found me some with no difficulty. The rooms are a good size. there were no robes in the room but you could ask for one if needed. There were tea & coffee making facilities in the room but not as good as I have found in other hotels. The grounds are stunning with a scenic, challenging golf course. The hotel is away from the main road so it is quiet. I can imagine this would be a good venue for a wedding. You can book for just bed & breakfast or include your evening meal. The menu for the evening meal we had included 4 choices for starter, main course & dessert (which included a cheese & biscuit option). I had the blade of beef which was very tender. I would have liked less meat & more vegetables. The cheeses were very tasty. Unfortunately where this hotel is situated the mobile phone service was very patchy & intermittent. There is free wifi but it is very slow. I tried to send an email from my ipad & phone & both failed. You would struggle to keep in contact with work or family with poor service from your mobile phone or computer/ipad.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Jill B Thank you for your lovely comments regarding your recent golfing trip, I am delighted that you enjoyed your visit and the challenging golf course. I have passed on your comments to the team involved so that they can see how much you enjoyed your visit and I hope that you get the chance to visit and try out the golf course again. I am sorry that you experienced issues with the wifi, I will look into this as we have had the system upgraded and I have found no patchy signal pockets in the building now. Our team are dab hands with technology and we would have assisted you in sending your email successfully. Best wishes Melissa Watson

"Afternoon Tea"

1
mikereed56, Grimsby, United Kingdom 20/04/2017

Our family decided to visit the Kenwick Park for afternoon tea on Easter Sunday. We were having a quiet Easter as 1 family member was working on the other 3 days so this was to be our 'highlight'. We were very disappointed with our food. We each had 4 quarters of a sandwich-ie 2 rounds of bread in total. We could hardly taste the bland contents. 1 with egg mayonnaise, another with some grated cheese, another with I think morsels of chicken and the last an extremely thin slices of smoked salmon and cucumber. My granddaughter's lunch box is more interesting. Along with this was 1 small mouthful of sausage roll, a small dry scone with miniscule jars of jam and cream, a small 2 bite piece of carrot cake and a small round soft-spoken not fresh, short pastry cake. The pot of tea was OK! We do not recommend this establishment for afternoon tea. Mike Reed

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Mikereed56 Thank you for taking the time to review our afternoon tea, I am sorry to hear of your disappointment when you visited us on Easter Sunday, I can assure you this is not the service and standards of which we are proud. I hope that when Leslie, our Operations Manager called you to discuss your points in finer detail, he also allayed your fears for returning and we look forward to welcoming you back very soon. Best wishes Melissa Watson

"Delicious food "

5
Princess-Tashy, North Ferriby, United Kingdom 18/04/2017

Me and my partner came here for a wedding at the beginning of April. The building and the grounds are very beautiful and the food is even better. Brie for starter, the Brie oozed out when the crispy coating was cut into. Roast beef with trimmings for the main, again very nice, but we had to ask for more gravy as by the time I nearly finished the meal, the gravy had run out and the food was rather dry. We had a banoffee meringue for the pudding. The wait staff were very professional. There was a problem with the card machine at the main bar, so the lady took me to the other bar to pay. All in all, a really good day and the food was amazing.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Princess-Tashy Thank you for taking the time to review your friends wedding, we are delighted that you enjoyed the day, grounds and the food. The Wedding team will be chuffed with your review and we look forward to seeing you again. Best wishes Melissa Watson

"Great place to stay and lovey food"

5
Tim M, Marshchapel 15/04/2017

A group of friends stayed there and loved it. Nice rooms and good facilities . We visited and had a meal with them which was lovely. Staff were welcoming and very pleasant. Food was very good and the wine selection was lovely. Also had a ukulele band entertain us!

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you Tim M It was lovely to read that you had an enjoyable visit to Kenwick Park and the Golfer's Ukulele Band entertained you, I think they would of carried on until the early hours if they could of done! I hope that you get the opportunity of visiting us again very soon. Best wishes Melissa Watson

"Very enjoyable, relaxing stay."

5
lrse, Caistor, United Kingdom 07/04/2017

We only live a few miles from here, this is the first time I've took my fifteen year old on a short break alone. Kenwick has a relaxed country house atmosphere, very friendly staff and guests, Our room 208 was lovely and clean with a wonderful view of the golf course, the beds were super comfy and the room was quiet. My Son played Golf and said it was one of the best courses he had visited again was very friendly and welcoming. We also visited the Spa and pool area very clean and friendly, great facilities. We did not want to leave. I would have no hesitation in staying here as a lone traveler as it felt so homely. We will be back, we loved it, thank you.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Irse Thank you for your lovely review, it was great to hear that you had an enjoyable visit and that we achieved our goal of being homely. we hope that you do get the chance to visit us again very soon. Best wishes Melissa Watson

"Golf and Spa weekend"

5
Nick C, Chelmsford, United Kingdom 01/04/2017

This hotel with golf and spa is well worth a visit, and represented great value for the weekend. The chaps were playing golf and the ladies were visiting the spa, where they also each had a pre-booked treatment within the cost. Enjoyed the golf, an interesting course and would certainly like to play it again. We were booked into the superior rooms in the main hotel, four poster bed, a large seating/ lounge area and a large bathroom and shower. The room was well fitted out and had a good view over the 10th green. Could not fault the room Within our package was a two course evening meal, had a good choice of starters and mains, the braised beef main dish I had was excellent. All our group were complimentary of the the dishes served. Breakfast is buffet style , everything you would expect and most enjoyable. The hotel staff were friendly and helpful, nothing was too much trouble, made you feel, very welcome. There are log cabins within the grounds that can be rented , and in doing so you have the use of the hotel and leisure facilities. We had an excellent weekend and breaking down the overall cost per couple ,it was very good value for money. Would I go back, of course.

Kenwickmanagement, General Manager at BEST WESTERN PLUS Kenwick Park Hotel, responded to this review
Dear Nick C Thank you for your lovely review. We are delighted that you enjoyed your stay and we look forward to seeing you again very soon. Best wishes Melissa Watson

"Nice hotel in nice surroundings"

4
User 29/03/2017

Stayed here a couple of times on business. The rooms are comfortable and clean and staff are friendly and helpful. Breakfast is buffet style, or some items are made to order. The setting for this place is what makes it special, if you get a room looking out onto the grounds (golf course) it can be very pleasant. Haven't eaten here of an evening, but colleagues who have say they had no complaints. There is also a really nice country pub nearby, known locally as The Splash.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Neil C Thank you for taking the time to review Kenwick Park. We are glad that you enjoy your time when visiting us on business. We are in a lovely setting especially with the lighter evenings. I hope that you get the opportunity to visit again and sample our cuisine soon. Best wishes Melissa Watson

"Comfort and Quality"

5
Mike T, Aslackby 25/03/2017

Have stayed a number of times, why, because the staff food and hotel are so good. This a quality hotel, with a real homely feel set in beautiful park land. The new pool and Spa are excellent. Loads of parking right next to the hotel. Good free wi fi

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Mike T Thank you for your lovely review, we are delighted that you have a good time when you come and stay with us. See you again soon Melissa Watson

"Spa Day!!"

3
User 22/03/2017

Lovely facilities, and really nice front of house staff. Afternoon tea was stunning and very nicely laid out. The only thing that lets this place down is the treatments unfortunately, had a full body massage and half hour facial. Wasn't asked about pressure or areas I need focusing on, wasn't asked about my facial concerned or what I currently do. Pressure was light and not firm enough. My extra treatment I booked over email wasn't booked in and couldn't be accommodated, no apologize, just brushed under the carpet. Overall an average experience and prob wouldn't return.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Emma C for your recent review of Kenwick Park, I am delighted that you loved the facilities and enjoyed your afternoon tea. But I am sorry to hear that you were disappointed with the Spa treatments that you received and it is with regret that we did not pick up on your disappointment whilst you were still in the Spa so that we could have amended the treatments being given. I have asked the Spa Manager to investigate your points with the therapist involved to ensure that this was an oversight on her part and an isolated incident and come back to you with her findings. The therapists are trained to follow a set procedure with all new clients to discuss the treatments that they are receiving to ensure that they are happy from the start. The team are genuinely sorry that they missed the additional treatment and that this couldn't be accommodated. I am sorry that you felt that they brushed this under the carpet and this was not their intention. They take all comments very seriously and would have tried to see if they could fit this additional treatment in. I appreciate that these points marred your visit to Kenwick Park and hope that you will have the opportunity of returning so that we can show you our true capabilities. Best wishes Melissa Watson

"Spacious and Very Comfortable"

4
Lesley G, Selby, United Kingdom 27/11/2016

My husband & I stayed here for one night in November. The reception staff were friendly & very helpful. The room was clean, large & very spacious with modern furniture & fittings. Breakfast was the usual self service with yoghurt, cereals, breads, continental & full English. All presented well & hot. Surroundings & gardens lovely. Facilities included a swimming pool & gym & free wifi. Would recommend as an overall great stay.

"Hungry! Hungry! Hungry!"

3
MartUK60, Bath, United Kingdom 12/11/2016

Hotel is nice enough, rooms are comfortable and spacious. However, here on a Saturday night to be told that the restaurant is full and they are too busy to provide room service. It would seem we are going to go hungry unless we travel to Louth itself which is a few miles away. Very disappointing service.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for feedback, we are delighted that you had enjoyed the hotel facilities but sorry to hear that you were unable to get booked into the restaurant. It is with regret that we were unable to accommodate your meal requests on Saturday night as the restaurant and function room were busy, we do try to accommodate our residents but on Saturday night we were overwhelmed with bookings. I do hope that you get the opportunity of visiting us again. Best wishes Melissa Watson

"Excellent service and food"

5
SteLincs, Louth, United Kingdom 31/10/2016

Very pleasant and friendly receptionist when I rang to book a meal. Greeted by name on arrival. Very welcoming staff. Food excellent and reasonable prices. Very nice surroundings. The seafood risotto was exceptional for my starter. Short crust pastry beef and mushroom pie was delicious for main with home made chips and peas and a good quantity of very tasty gravey. Too full for pudding. Worth going and I will go again.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you SteLincs for your lovely comments about our restaurant service, we have just introduced a new menu and are delighted with the feedback that we have received about it. I do you get the chance to return and test out our puddings. Best wishes Melissa Watson

"70th Birthday Celebration"

5
User 30/10/2016

We decided to hold my Mum's 70th birthday celebration at Kenwick. We booked an 8 berth Lodge for our overnight stay for some friends and family, and other friends booked to stay in the hotel rooms. There was to be 22 of us altogether and we booked to eat in the hotel restaurant. I was anxious as it was a surprise for my Mum, but I couldn't have asked for the whole evening to go any more perfectly! We asked to check in a little earlier so we could decorate the lodge, no problem at all! The Retreat Lodge (No.3) was immaculately clean and gorgeous. We were very impressed. We then asked to decorate the table in the hotel restaurant that afternoon..again no problem at all. Due to the size of our party, we had been put in the side room adjoining the restaurant. The large table was already set beautifully when we got there, the staff were so helpful, finding a cake stand to present the cake on. The evening went brilliantly. All staff were polite, helpful and couldn't do enough for us. The food was absolutely gorgeous...we chose from the set menu at £26 a head. The service was prompt and friendly. Everyone really enjoyed their meal. The whole evening was perfect! In the morning, some of our friends that had stayed in the hotel praised their rooms and the lovely breakfast. I would definitely recommend this hotel and lodge accommodation for a large celebration.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Sarah A for your lovely comments about your Mum's birthday celebrations, I am delighted that you all had a great time in the cabins and at the meal in the hotel. It was great to see that the 22 could manage to get together at the same time and we do hope to see you all again soon. Best wishes Melissa Watson

"Fantastic Facilities"

5
Justin P, cardiff, United Kingdom 28/10/2016

Stayed here for 1 night en-route to Hull for business Hotel is exceptional, staff very professional. The gym facilities are exceptional. I was lucky enough to have a 'normal' room, imagine my surprise when it included a king size four poster bed! High-speed wifi was bullet proof during my stay. Breakfast was lovely and set me up for the day

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Justin P Thank you for taking the time to review Kenwick Park, I am delighted that you were looked after by the team and enjoyed the King Size 4 Poster bed - I do hope that you get the chance for a return visit. Best wishes Melissa Watson

"Fantastic"

5
janeybaby59, Loughborough, United Kingdom 23/10/2016

We really did not know what expect as 3 couples all celebrating our 50th birthdays. The receptionist was so helpful and welcoming and lodge 73 was outstanding as soon as we opened the door. It was wow!! Very clean, spacious, warm and cosy. 2 double bedrooms with en suites which were top spec then a family room with a family bathroom. Thel lounge and kitchenette was huge. Tv and ipad with games and dvds to use. We were in the woods but we got a takeaway delivered which was excellent. We were given a day pass each to the new 4.5 million pound spa and health club which was breathtaking, it was such a pleasure to go there and swim, go in the spa, sauna and outside pool...awesome!! We all said it was superb, and a fab 3 night break. Thank you.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear janeybaby59 Thank you for your lovely comments about our log cabin accommodation, I am glad you enjoyed the birthday celebrations and I hope that you have the chance of visiting us again very soon. Best wishes Melissa Watson

"Spa weekend"

4
Claire H, Lincoln, United Kingdom 19/10/2016

Myself and 3 lovely ladies have just returned from a spa weekend. Wow, the spa facilities were amazing, after the refurbishment. Beautiful pool and poolside facilities. Lovely steam and sauna , footbaths, ice room and warm room. Only 2 small moans. Sadly only 4 poolside loungers which was nowhere near enough, and no hooks to hang your robes/towels. The staff in the spa were great and we were truly pampered. We stayed in a cabin which was just lovely. The food was amazing especially the beef. Breakfast sadly no eggs, waiting for bacon and sausages and although we asked twice we never got any croissants. On the whole fabulous

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Claire H for your recent review of your spa weekend. I am delighted that overall the stay was fabulous and have picked up your points for improvement with the team. The lack of hooks were a design error and this has been picked up and is being addressed as we speak. Thank you once again for your comments and we look forward to seeing you again very soon. Best wishes Melissa Watson

"Leisure break"

5
Robin W, Crawley, United Kingdom 17/10/2016

This was our first visit to this hotel and we thoroughly enjoyed our stay. The room was good and comfortable and the staff were very friendly and efficient. The new health spa is amazing. The hotel is in a quiet rural location but only a five minute drive from Louth. A car is essential to get around this part of Lincolnshire. I'm sure we will return.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear RobinW Thank you for your recent review about our hotel. I am delighted that you enjoyed your first visit and I hope this will not be the last! Best wishes Melissa Watson

"Wedding "

3
PKUK, Suffolk UK 14/10/2016

Nice hotel . Well priced meal for two and lovely. I had fish and it was lightly battered and really fresh. Leisure facilities are excellent. Looking forward to wedding tomorrow. Will update on breakfast etc Free parking. Ipod player a nice touch.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear PKUK Thank you for your review, it was lovely to hear of your experience of the hotel on a Friday night with our dedicated Fish Night Menu and hope that the rest of your visit was enjoyable too. Look forward to hearing from you. Best wishes Melissa Watson

"repeat visit"

4
User 14/10/2016

Once again we have enjoyed our stay at Kenwick Park The golf course was having some maintenance work done but we had been aware of that prior to visit. This did not spoil our enjoyment in spite of the inclement weather excellent leisure facilities only problem was in not being able to use when we arrived early unlike other hotels we have been allowed to use leisure facilities prior to our check in time But once 3pm arrived we enjoyed all the facilities Normally we go out of the hotel for our evening meal on this occasion we were staying D B and B and what a delightful experience that was Excellent food and service we shall definitely eat in the hotel in the future

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you maureend243 for your lovely comments about your recent stay, I am delighted that you had an enjoyable visit and you had the chance to dine with us. Fingers crossed for your next visit that the sun will be shining for you! Best wishes Melissa Watson

"FAILED/Cancelled"

1
52holidayqueen, Grimsby, United Kingdom 12/10/2016

Booked here for a spa day online for a friend and myself. The website took me to Treatwell.Co.UK booked and paid ONLY to get a phone call the following morning to say the package I'd booked wasn't available Friday, Saturday and Sunday. BIG disappointment. I'm very angry now to have to start looking again. Shame on you Kenwick for not being able to get your details on your website correct!!!

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear 52holidayqueen Thank you for taking the time to post a review. I am sorry to hear of your disappointment with the booking of a spa day, we have our own booking system here at the clubspa that would should the packages we have on offer and what days they are available, so I am at a loss as to why you would of been directed to the treatwell website for your booking. We do partner with them for some of our packages and I will thoroughly investigate as to why the information is not displaying correctly and get this rectified immediately. Please do get in touch with our clubspa on 01507 353008 and we would be delighted to discuss the packages we have on offer. Best wishes Melissa Watson

"Stunning"

5
debbio11, Las Vegas, Nevada 11/10/2016

I stayed here during a business trip. This is a fabulous hotel with stunning grounds and facilities. The rooms were clean and extremely well presented. Staff were very helpful. The restaurant food is of really good quality. Whether you are staying for business or pleasure I would definitely recommend this hotel

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely review, we are delighted you had an enjoyable stay with us whilst on business and hope that you come and stay again in the near future. Best wishes Melissa Watson

"The cabins are great"

3
User 07/10/2016

The kenwick park hotel is 5 mins drive away from the Louth city centre. There is two restaurants one a la carte and the other is pub grub. Great place. They pool is open all day and spa has all the treatments you may desire. The walk from the hotel back to the cabins can be scary at night LOL

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your recent review regarding your stay in one of our lodges last November, its great to hear you had a good time. Hope to see you again soon. Kind regards Melissa

"Lovely stay"

5
User 04/10/2016

I stayed at the hotel as part of a golf package. The hotel was great. Friendly staff who made us feel very welcome. The bar was well stocked and our 3 course meal was beautiful. The room was much larger than we expected and was clean and well kept. The onsite spa facilities were modern, clean and friendly, a must visit. We will definitely be visiting again. Thank you to all the staff who made our weekend a memorable one.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Chris H for your lovely comments about your recent golf visit. I am delighted that you had a memorable visit and you were well looked after by the team. We hope to see you again next year. Best wishes Melissa Watson

"Superb spa experience"

4
Catemo, Grimsby, United Kingdom 03/10/2016

If you book the personalised 2 hour spa experience, ask for Zoe from Selby. I've been to a few spas and have always found something that could have been better! Well no complaints this time, I wasn't left alone 'to relax while my mask works into my skin' but had a wonderful head and hand massage instead. I had had an operation on my foot but this was no problem for my therapist and she was very caring and solicitous, making sure I was comfortable at all times. Would thoroughly recommend. We were a group of friends celebrating a 60th birthday and stayed in one of the lodges. You really need a car as we were the furthest lodge from the hotel, unless you are all fit and able! The hotel provided a courtesy mini bus to take us up, and bring us back, to the hotel for dinner. A thoroughly enjoyable weekend.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Catemo for your lovely comments about the spa and the therapist - Zoe. She will be absolutely delighted with your comments about your visit. We do have a friendly bunch working at the hotel and we are really proud of our new development. I do hope that when you are fully fit again that you have the catch to enjoy more of the Kenwick Park experience. with Best Wishes Melissa Watson

"Calm, Quiet and another relaxing weekend"

4
alwaysawayEngland, england 02/10/2016

We have just returned from another great stay at Kenwick Lodges. We travelled with friends and stayed in a 3 bed lodge with two bathrooms. The lodges are of great size and are secluded into the woods. We had a few issues with the cleanliness of the lodge but this was sorted in a polite and helpful manner and we cannot fault the staff. Our partners had a round of golf and we had a lovely Afternoon tea. Previously we have used the spa etc and were pleased with the treatments we had. You do have to drive to reception and spa if staying in lodges as it is too far to walk and down a very bumpy road which is not lit at night. We went into Louth for dinner on the Saturday night and ordered a taxi.(Deanos of Louth) When it turned up the driver was very helpful and helped us all in and then turned on the music and disco lights. It was amazing. The charge was really reasonable and he was on time on both routes. I would recommend this retreat with you want a relaxing, quiet time away all year around.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for reviewing your recent visit to Kenwick Woods alwaysawayengland, it was lovely to hear that you enjoyed both the spa and the local night life. I am sorry to hear of your initial issue with the lodges, do I am delighted to hear that the team looked after you well. I do hope we get to see you again very soon. Kind regards Melissa Watson

"Superb Place"

4
YorkshireShacko, Yorkshire 25/09/2016

Went here for a wedding, the place is lovely, the grounds are lovely and so too are the staff, very polite, professional and quick to serve. Drinks were reasonably priced (not cheap but not over the top) the whole day went well and the evening entertainment was fantastic, a live band who played all the right music for the party to keep dancing. The food was something special, everything cooked nicely, good portions and everything was hot. A great venue, well worth a weekend stay, nice spa facilities and the golf I understand is good too.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Hello Yorkshireshacko Thank you for your comments about your recent visit to Kenwick for a Wedding Celebration. It was lovely to hear that you had an enjoyable time and the staff looked after you so well. We do love having a good wedding bash and all the celebrating that goes with it! Maybe next time you can get time to stay over and experience the spa or golf facilities? Best wishes Melissa Watson

"Enjoyable break"

5
Moira W, Liverpool, United Kingdom 21/09/2016

We had a lovely 2 night stay at the hotel. Our room was lovely, decent size. We booked half board and the set menu was great and very tasty. The breakfast was also lovely with a choice of English Breakfast, continental with also a choice of cereals, fruit salad. The new leisure facilities were brilliant, such a relaxing environment. There was a gym, a swimming pool, outdoor hydrotherapy pool (a bit like a rectangular hot tub), spa pool (jacuzzi). You could also choose from a steam room, ice room, Sauna, foot spa and many more. There is also a golf course, and if you did not want to stay at the hotel itself, they do have lodges. This hotel feels more like a 4 star hotel than a 3 star. The staff were very friendly and helpful and we both had a pleasant stay.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Hello Moria W Thank you for your lovely comments about the hotel and the facilities we have on offer, we are delighted that you had an enjoyable stay and were impressed with the new Leisure facilities, we certainly are! I hope that you have the chance to visit us again and stay in one of the lodges? Best wishes Melissa Watson

"Wedding Hotel Stay"

4
Waz6768, Immingham, United Kingdom 19/09/2016

Stayed here after my Daughter's Wedding. Had a family room with my partner and I with my youngest Son. We were on the ground floor and had a view of a grass slope up to a path. Had all the creature comforts apart from Air Conditioning. Comfy double which we had a decent night's sleep in. It was pricey even with a discount but nothing else to complain about.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments and congratulations on your Daughter's Wedding celebrations! I expect you are now having a bit of time to relax after all the planning and partying with family and friends. I do hope that we have the chance to welcome you back to Kenwick in the near future. Best wishes Melissa Watson

"Good venue for a wedding in this area"

4
Carol G, Derby, United Kingdom 18/09/2016

Whilst I had initial problems getting in touch with the venue (they did not respond to my email) once I phoned things were easily sorted. I found the check in time of 3pm late compared to other hotels but then they did offer a later check out time of 11am. They were very good at letting me check in early which meant I could have a shower and get ready for the wedding I was attending. I was not particularly looking forward to the food as my experience of mass catering at such venues has not been been great but on the whole I was impressed. The room was very nice although little details need attending to, e.g., the light for the mirror in the bathroom did not work, there was a gap between the tiles and the bath resulting in a slight smell of damp. Overall a good place to stay and the added benefit of using the leisure facilities (which I did not have time to use) was a bonus. I think that it is a good place for a wedding although they could have done better tidying up the room prior to the evening do - perhaps ask people to vacate the room for 1 hour would have been a good idea.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Hi Carol G Thank you for taking the time to review Kenwick Park hotel. I am delighted that you had an enjoyable stay for your friends wedding and that the food surpassed your expectations. I have noted your comments about the room and will investigate with the team further. Having spoken to the events team about the room turnaround, it was on the Bride & Groom's request that we did not ask the guests to leave the room as they didn't want their guests to disappear around the building, losing the atmosphere, Although I appreciate that in the ideal world closing the room for an hour to completely tidy the room would have been better. We hope that you have chance to visit us again soon. Best wishes Melissa Watson

"Mr Younger"

5
njyounger, England, United Kingdom 13/09/2016

very nice, staff were helpful, the hotel was very clean. no air con in our room 307 big 4 post bed and the room had lots of space, could not view tv from bed as drapes around the bed but good views from windows and had to have both windows opened to keep cool so lovely, the new pool and spar is one of the best i'v have ever used. short drive to town centre and if a golfer then you are next to the golf club. will stay again.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Mr Younger Thank you for taking the time to review the hotel, the facilities and the views. It was lovely to hear that the staff looked after you so well and I have noted your comments about the drapes and will see what the best solution will be. See you again soon. Best wishes Melissa Watson

"FAB LODGE RETREAT"

5
K9ALFIE, Manchester, United Kingdom 12/09/2016

Stayed in Lodge 60 - We booked late but we were accommodated in a fantastic dog friendly lodge located next to woodland walk on the park. The lodge was very well equipped and very spacious. The setting was beautiful and private with other lodges a good distance away. The facilities at the Club Spa are top notch and we will definitely be returning here. We brought our 2 dogs who had a brilliant time. Staff at the hotel and the spa were very friendly.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments, I am delighted that you had an enjoyable stay in one of our lodges and had the opportunity of using all the facilities we have on offer. See you again on your next visit. Best wishes Melissa Watson

"Online booking disappointment."

1
Sonia L, Louth, United Kingdom 10/09/2016

Whilst I only live local, having stayed here before and enjoyed my stay with friends, I felt it was the perfect place to just get away from it all for a night. Just wanted some quiet time. I decided to book a last minute room online through the Best Western website, quite late in the evening. On arrival at the hotel the night porter advised me that all the rooms were taken and I did not have a booking. I was very disappointed but he kindly passed on my complaint to reservations. Both the porter and Amy were very helpful, empathetic and an asset to Best Western. Sadly though the booking system let me down. The hotel is set in beautiful grounds and the food is excellent. Staff are professional and polite and if you manage to get a room you won't be disappointed. They also have state of the art health spa facilities. Get your act together Best Western your administration system is letting this lovely hotel and it's staff down. It is embarrassing for team members to be put in that position. I am very polite but some people may have been very angry and confrontational in such a situation. Be honest with yourselves, if your online system is letting your customers down do something about it, don't blame the hotel staff and at least offer a compensatory drink should your dissatisfied customers ever return. Had I been able to stay this review would have been 4 stars so to avoid disappointment if you book online follow it up with a call to the hotel, they can reassure you all is well. A pleasant experience will await you.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Sonia for your review of the booking system. I am sorry to hear of your disappointment and I will be investigating this matter with Best Western to see what had happen for your booking to not be fulfilled. Thank you for your kind comments about the team, I am delighted that you were well looked after and I will be forwarding these comments to those involved. I do hope that you have the opportunity to stay here in the future. Best wishes Melissa Watson

"Refreshing break - nearly excellent!"

4
AliceMorgan88, London, United Kingdom 10/09/2016

Cosy, clean woodland lodges, good service and top of the range spa facilities. This hotel and spa has the potential to be excellent but felt the small details were overlooked. I'd have certainly given 5* with the following suggestions: Poolside hooks for towels; Streamline look is preferable, I guess, and looks great when the pool/spa is empty but by the time we got there in the afternoon there were piles and piles of robes and towels festooning the poolside. This resulted in someone else picking up my robe as mistaking it for their own, and we were reminded by staff there would be a fine/charge for not returning our robes and towels! It'd be a lot easier for guests if there were some hooks or rails. The same would be helpful in the changing facilities. Disposable cups for water; there's a water filter/fountain in the pool area but it dispenses the water very slowly and is quite difficult to drink from, resulting in queues of people. Providing cups (and a bin) would, in my opinion, be a sensible option. Soya or dairy alternative milk option, especially at breakfast; we asked for this but there was none on site. It's not the 1980s Over all, great facility with good hygiene standards and (mostly) friendly staff.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your recent review about Kenwick Park. I have spoken to the Clubspa Manager who has said “Thank you for your feedback Alice and we are really pleased that you enjoyed your stay overall. Now that the spa has been open for 12 weeks we are actioning the comments and feedback from guests by having a robe and towel storage unit built on poolside in the thermal spa area which will be installed by the end of September. Good point also about the cups which we will take on board” It is with regret that the soya milk option had run out as this is part of the breakfast offering and should be available all the time, this is clearly an oversight on our part and I can assure you will be rectified immediately. We hope you get the chance to come and see us again soon. Melissa Watson

"A lovely place to unwind"

4
cuddlygolf, Derbyshire 08/09/2016

An hotel with excellent facilities, although we didn't use them, others in our family were very impressed. I will make sure that I take my golf clubs next time! The breakfast was OK however the breakfast could be improved, as often happens when bacon and fried eggs are kept warm in chafing dishes, the bacon was either very dry or very soggy and the fried eggs tended to be over-cooked.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments we are delighted that you enjoyed your visit, we hope that you get the chance to visit us again and use the facilities next time. I have noted your comments about the breakfast and will keep an eye on the quantities they are putting out at any one time as working this weekend's breakfast we couldn't keep up with demand, so the bacon and eggs we effectively straight from the kitchen. Best wishes Melissa Watson

"Disappointing"

3
dizzyfizzy45, Letchworth , 07/09/2016

We stayed in Lodge 75 for two night while attending a family wedding in the area . We were staying with our son. His wife and our 22 month old grandson .When booking we had asked for a cot .A few days before our stay we phoned to check our reservation and to check there was a cot . On arrival no cot was evident .But upon a search we found a travel cot at the back of a cupboard in the hall .So we set to erecting it .This was when we found the cot was damaged. The plastic base looked as if it had been melted so would not stay flat so it was impossible, to lay the mattress base on top .On inspection the mattress base was very stained and very unpleasant .Also there was no bedding for the cot .We phoned reception and they told us that bedding was not provided for cots.It would have been helpful to have been told this when booking ,or even have it on our paperwork,but as this was not the case we had nothing with us to use .When we explained the situation and the state of the cot ,the receptionist arranged a replacement cot and also some bedsheets for us to fold up to use in the cot . The lodge felt as if it could do with updating ,furniture looked tired .Dirty utensils and dishes had been put away in the kitchen so all had to be washed before we were able to use them . Beds mattresses were very hard and beds very creeky.. The lodge is not well sound insulated and you are aware of every sound from each room . Talking to staff we were given the impression that the lodges are of various standards .We felt for what we had paid it did not come up to standards expected . A real shame as we are often in the area visiting family and might have chosen to stay again ,but probably not after this experience . Having said this the staff we encountered were very pleasant and helpful .

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your recent review about your lodge stay at Kenwick Park Estate. I am sorry to hear of your disappointment with the facilities that were provided to you and I have spoken to the Housekeeping and Maintenance team to action the points that you have raised and so that we do further disappoint. This is not the service and standards to which we are proud of. We manage the rental on a number of the privately owned lodges in the Woods, to which have been kitted out and designed by the owners themselves and have already discussed the points raised with them to get the issues we can immediately rectify done. Thank you for your kind comments about our team members and I do hope that we have the opportunity of seeing you again soon. best wishes Melissa Watson

"LODGE 51 FOR A FOUR NIGHT BREAK: CEDAR LODGE DOG FRIENDLY"

4
kimedwardsmum, Worksop, United Kingdom 07/09/2016

We were very impressed with this huge modern lodge. Three double bedrooms and two bathrooms, spacious open plan lounge, kitchen, diner. In a beautiful woodland setting, heavenly to sit out on the verandah and listen to the birds. The hotel and pool are situated quite a long distance from the lodges. The leisure facilities were spotlessly clean and very modern. We used the pool and the steam room then the café. Lovely fluffy white towels provided and a warm welcome from both hotel and leisure staff. We drove to Saltfleet for the dog friendly beach, Louth for shopping and eating out. Tip: take a good map! The lodges are not within walking distance of anything really but woodland. I do feel we had good value for money however I really didn't feel it was family friendly. It was a creating your own fun sort of holiday. Not only was there no WiFi we also couldn't get any mobile connection and were unable to contact family at home from the lodge. I was constantly trying to keep my noisy 8 year old quiet as the lodge park itself was silent (even on Bank Holiday week!) The pool is more of a spa type with lanes and a small area for children. The whole hotel and lodge park seems designed for middle and upper class golfers and ladies on spa days. No children's play areas. I would think this more suited to couples and business trips. Beautiful but not for families.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your recent review regarding your lodge break. I am delighted that you had a great time using the facilities we have on offer. The lodges have been styled to be a retreat away from everyday life which is why there hasn't been the development of more services and facilities down on the site. However a car ride away there is all the facilities available to suit all ages. I will pass on your comments to the Owner for his next development plans so that he can review what facilities we have on offer. The bank holiday weekend we were full but our guests were out and about at Cadwell Park and the local area so this does make the Woods complex quiet. I hope that you get the opportunity of seeing us again soon. best wishes Melissa Watson

"Be prepared!"

1
User 07/09/2016

We stayed at lodge 30. We have stayed at many hoseasons lodges before but this is the first where you have to spend the first 3 hours cleaning the bedroom. The walls are timber as you would expect what you would not expect is your clothes being coated in dust as you brush past to get into bed. My wife runs a cleaning company and so with knowledge commented that it is at least a years worth. I actually wrote my name on the side table. The bathroom was clean but every other surface was filthy. It took my wife until 2a.m to clean the filthy walls and rancid carpet before we could attempt some sleep. The verandah around the building is covered in cobwebs all the way round as though no one has lived there for years. Do not spend your hard earned money on this.

"First Class Hotel. exceptional staff"

5
colin r, Skegness, United Kingdom 06/09/2016

Stayed 1 night for wedding anniversary, booked superior room, room 306 which had a 4 poster bed, en suite the size of a small hotel room, very well furnished, views out over the golf course, room located directly above restaurant used for the evening meal and has the same square footage of the restaurant On arrival we had a sharing sea food platter at the conservatory bar (see photo) the quality and quantity of the freshly prepared food was exceptional the price of £9.95 is very good for quantity Booked dinner bed and breakfast, could not find menus prior to visiting have attached photos of conservatory bar and restaurant menu and the menu of the day, we were allowed to mix and match from both menus for our very good 3 course meal, accompanied by a very good large glass of house red, fresh jug of ice water on table refreshed as required through meal waiting staff very personable and happy to help breakfast was outstanding, full English, cereals, yogurt, pastries, fresh fruit juice as a self service buffet in conservatory Guests can use the new spa from check in at 1500hrs to 1000hrs the following day, good range of facilities in the spa, unlike most spa resorts we have been in before children are allowed in to use the pool (not allowed in sauna, steam room etc.) there is a spa lounge which serves cream teas, afternoon teas etc. as a new facility very welcoming, lockers provided the best we have seen for hanging clothes no money required you set your own 4 Dijet code, 2 towels provided a small one to sit on in sauna or tepiderium hotel has very good signage in the hotel making it very easy to find your way around if first time of visiting we were so impressed with the hotel booked to return in November

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you so much for your lovely comments, the spa facility, long awaited is the jewel in our crown and I am delighted that you have a great time at the hotel and spa. I will pass on you comments to the whole team as they will be chuffed that you enjoyed your stay. We look forward to seeing you in November. Best wishes Melissa Watson

"Pleasant golf break"

5
Ronster1357, Beverley, United Kingdom 05/09/2016

Had booked in for weekend golf break but the monsoon rains put a halt to the Saturday afternoon round. Not to worry - spent a pleasant 3 hours utilising the spa facilities. Evening meal and breakfast were excellent. Very comfortable bed. Sunday morning round of golf was very pleasant on a very inviting and interesting course. All round was excellent value and enjoyable break.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments, I am delighted that you had an enjoyable visit even in the rain and the thunder storms, we all had our fingers crossed that we didn't have a power cut! I do hope you get the chance to return again and hopefully in better weather. With best wishes Melissa Watson

"Golf trip"

2
User 05/09/2016

Just got back from a golf trip to kenwick park and Best western hotel .The golf course was excellent vut the hotel was terrible .On the main the staff were fantastic but yhere was 1 male member of staff in the dining room was so rude .The food was terrible both breatfast and evening meal .The veg was raw the roast tates were has hard as rock .When we complained nothing was done

"Sister wedding"

5
User 04/09/2016

Fantastic place for a wedding fantastic service from start to finsh staff brilliant food delicious perfect rooms ready on arrival nothing was to much trouble new spa now open woukd recommened to any one

"Spa day"

3
Curlynob, Grimsby, United Kingdom 03/09/2016

Were sent special offers after we had booked and paid for spa day! Facilities good but only four loungers round pool, needless to say with towels on. No where to hang towels when in pool. People saving places in various rooms by leaving towels and glasses on seats. Food excellent. Treatments also excellent. No feed back available either verbally or by email.

"A very pleasant stay and would go again; will not be disappointed"

5
David L, London, United Kingdom 02/09/2016

A great place with exceptional views and hotel superb. Restaurant menu needs an overhaul as food very poorly cooked; tasteless and boring. The staff helpful in restaurant but needs a bit more training. I would absolutely stay again but would prefer to eat out.

"Nice setting shame about the details"

3
PandJ B, Milton Keynes, United Kingdom 01/09/2016

Imagine sitting on the patio with a good pint and watching the swifts flying in and out feeding their young. This hotel is set in lovely grounds bordering the golf course. However,on arrival there were no toiletries in the room,no soap,shower gel or shampoo. Next day we returned to our room only to find no towels.This was reported to reception who asked "which towels do you want". She later saw me in the bar with a cappuccino in one hand and a cold drink in the other. She asked " do want your towels now", she eventually placed them in our room. The food is ok but the staff are somewhat inexperienced but friendly, one asking me do I put chocolate on the cappuccino. We probably won't return sorry.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay at Kenwick Park. Whilst I am delighted that you enjoyed the hotel and its setting, I am sorry to hear of your disappointment with the service that you received with the housekeeping team. This is not the service and standards to which we are proud of, and I have spoken to the team to ensure that we do not further disappoint. As a rule we always ask if guests wish to have chocolate on their cappuccino, perhaps this was not worded correctly and further training is required. I am sorry that this has put you off from stay again and hope that I we do get the opportunity of seeing you again soon. Best wishes Melissa Watson

"Spa day"

5
User 01/09/2016

What a wonderful day I had at Kenwick Park, Louth. The service the treatments and the food were all excellent. Well done to you all. A big thank you to Lauren for her service and Nikki for her beautiful professional treatments.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments, I am delighted that you had a great day in our new spa facility, it is a lovely space. I will pass on your comments to Lauren and Nikki who will be chuffed to bits to hear that you had enjoyed yourself and we look forward to seeing you again very soon. Best wishes Melissa Watson

"Beautiful and peaceful"

5
Twinks13, Sheffield, United Kingdom 31/08/2016

We went over the August bank holiday. The hotel is set in beautiful grounds with stunning scenery. Stayed in room 305 which was immaculate and over looked the golf course. The spa and pool area were very relaxing and very clean. The food in the hotel was faultless as were the staff. We would highly recommend this hotel. Couldn't find any faults. Definitely going back next year.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking the time to write a review about your Bank Holiday stay at Kenwick Park. I am glad that you enjoyed the hotel and surroundings, it is a truly peaceful place. We look forward to seeing you again next year. Kind regards Melissa Watson

"perfect trip"

5
User 31/08/2016

we have just arrived back from a perfect stay at this hotel. We have no complaints the golf was superb great well managed course The spa and leisure center was the best we have experienced spotlessly clean friendly helpful staff which will ensure we make a return trip very soon Excellent breakfast a lovely comfortable room cheerful and bright if there had been a menu for the dining room on line we would have preferred to eat in.Maybe this could be addressed WE SHALL CERTAINLY RETURN A ND RECCOMEND

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments about the hotel and its facilities. I am delighted that you enjoyed your stay and look forward to seeing you again very soon. Best wishes Melissa Watson

"Room 301"

2
ROB D, Bury St. Edmunds, United Kingdom 27/08/2016

Awful nite rest it's like sleeping in indoor fridge very annoyed very frustrated I hope that this doesn't happen to anyone else who wants to have a nice weekend we should sort it out soundproofing just deal with this issue it'sterrible for them out of money you pay to stay herebut the gentleman was very nice and you need me to 209 which I had a great

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking your time to write a review on your recent visit. I am sorry to hear of your disappointing night's sleep and I can assure you I will be fully investigating the issues that you have raised. I am glad to hear that the gentleman on the night time organised an alternative room for you. We do hope that we have the opportunity of seeing you again soon. Best wishes Melissa Watson

"Excellent golf and spa facilites"

5
Sue C, Kettering, United Kingdom 27/08/2016

We booked this hotel for 2 golfers and 2 non golfers, through GolfBreaks. Had an excellent time, golf was good (lovely mature course) spa excellent (brand new with excellent facilites), rooms spacious, clean and well furnished. The inclusive meals, breakfast and evening meal, were excellent, could not fault our break at all. Staff were accommodating, pleasant and efficient.

"Great refurb"

5
vickkie c, Lincoln, United Kingdom 24/08/2016

Came for a spa day. The refurb is lovely. Very clean and warm looking. Could do with a few more plants etc and there needs to be the timers in the saunas and steam rooms. Other than that it was great. The afternoon tea was lovely, best brownie I've ever tasted and my massage was great. Really enjoyed myself and will be coming back.

"iLodge Ultra - Very good"

4
MR1979_12, Newton Mearns, United Kingdom 23/08/2016

We stayed in the iLodge ultra as part of a long weekend golfing in the area. The iLodge was first class, high spec and had everything that we needed. There are 5 bedrooms (mix of doubles and twins, 4 bathrooms, a kitchen with all appliances required. There are two lounges, one downstairs as part of a large open plan kitchen, diner, lounge area and one upstair along with a pool table (proper one!), table football and poker table. Lots of smart gadgets all over the place. Only drawback for us was the wifi was very poor, this was reported to the hotel but nothing done about it. I would certainly recommend this but if wifi was required want some assurances that it was working as well as the rest of this great property. The hotel was a little tired, I can only comment on reception, bar and restaurant but all were old fashioned and in need of a spruce up. The golf course was excellent, well kept and a decent challenge.

"Spa get away"

3
Laura S, Cambridge, United Kingdom 23/08/2016

This hotel is ideally located for the airport and people who like to shop. The hotel staff were all very attentive and the restraint staff were exemplary. The room was small and needed updating. The tiles were cracked in the bathroom in several places. The bed was firm and the pillows all feather. However due to my husbands allergy the staff replaced them all very quickly. Parking facilities are excellent. The spa was lovely with good facilities we enjoyed the pool particularly. We had a treatment which was relaxing and the staff were very professional and friendly. Overall a relaxing stay and good value for money.

"Afternoon tea"

5
Sarwa01, Durham, United Kingdom 21/08/2016

I visited with friends for afternoon tea. The staff were really helpful and accommodated us even though we hadn't booked and they had a large wedding. The food was beautifully presented and more than enough. The views over looking the grounds were lovely and staff ensured that we were looked after throughout our visit.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking the time to review our new afternoon tea menu. We are delighted that you had a fabulous time and the team looked after you. I do hope that we have a chance to see you again soon. Best wishes Melissa Watson

"golf break"

5
lme111, Chesterfield, United Kingdom 16/08/2016

Very good check in, lovely staff. Straight off to golf, again nice staff in pro shop and very helpful. After playing golf got key for room and it was lovely, walk in shower and views over the golf course (room 305) with 4 poster bed. Dinner was excellent and breakfast was very good too. A help yourself buffet at breakfast with lots of choice. Sat nav took us to the wrong place but a quick call to the hotel established where we had gone wrong and quickly located them. Golf course was beautiful, some lovely holes and in good condition. All in all a great break and would return.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely review. we are delighted that you enjoyed your Golf Break and you were well looked after!! I am glad to hear that you would return and hope to see you again very soon. Best wishes Melissa Watson

"Lodge accommodation could be better."

3
scottishangel22, London, United Kingdom 15/08/2016

Came here to celebrate a friend's wedding and had a lovely time. However we were staying in lodge 75 and there is some room for improvement. We had family staying in the lodge next door which was fitted out to a much higher standard. Lodge 75 was somewhat tired and the bunk beds were extremely lumpy to the extent that my children had to lie on their duvet to make it comfortable. The bedding could do with replacing generally. On the plus side the jacuzzi bath was nice and the accommodation was spacious. The setting is also beautiful. There was wifi and Sky TV in the lodge too. The patio door wouldn't close upon our arrival, staff were quick to remedy this problem and it was promptly fixed.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking the time to review your visit to the Lodges at Kenwick Park. I am delighted that you had a great time with us at your friends wedding and the staff looked after you. I have noted your comments about the bunk beds and I will organise for the housekeeping team to resolve so that we do not further disappoint. We look forward to seeing you again soon Best wishes Melissa Watson

"Beautiful"

5
User 09/08/2016

We attended a wedding here and stayed in the hotel. The staff were all extremely friendly and helpful, arranging us an early check in so we had time to get ready before the ceremony. The location is beautiful and the food served at the wedding really very good - probably one of the best wedding buffets I've eaten. We paid the "wedding rate" for the room but even at the standard room rate it would have been excellent value.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments. We are delighted that you enjoyed the wedding celebrations, the day was beautiful (although a bit windy), lovely guests and the food did look great on the dressed buffet and plenty of it for seconds and thirds for some!!! We hope to see you again soon. Best wishes Melissa Watson

"Great staff"

5
anonym190502, Bergen, Norway 08/08/2016

I stayed at this lovely place one week, and would love to come back. My stay was last week July. I was welcomed by Amy at the reception. Very friendly, helpful and nice. My room was okay, and the hotel looked nice. There is a golf course next door, spa at the hotel, good parking just outside, and lots of great English nature all around. It is also close to the town Louth, and a taxi to the center of town would only take a few minutes. The hotel also have a very good kitchen. I had most of my meals at the hotel, and I was impressed. I know that this is not a five star hotel, but I will give five stars because of their great staff. They were all professional, helpful and friendly. They all made me feel at home, so Emma, Sophie, Amy, and all the rest of you: Thanks for makeing my stay there such a nice one.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely review, we are delighted that you enjoyed your stay and the team are flattered by your comments. We do hope that you have the opportunity of returning to Kenwick Park in the future. Best wishes Melissa Watson

"A plesant stay in Louth"

4
pjordinson, Darlington, United Kingdom 05/08/2016

A great place to stay for a relaxing environment. The leisure facilities at this hotel are very good and the hotel is set within the grounds of a golf course, The hotel itself could do with a make over however all the staff are very polite.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your comments. We are delighted that you found the hotel relaxing and have noted your comments about the hotel décor and we have a soft refurbishment plan in place. We hope that we get to see you again very soon Best wishes Melissa Watson

"Expensive"

3
andywalk100, malvern 05/08/2016

Stayed overnight recently for a wedding which was great but thought £110 for the room was overpriced for what it was. The room was nothing to write home about, I've stayed in £30 a night B & B's which were as good if not better. Only one cup between two of us, shower difficult to use although there was a non slip bath mat which was useful. Bed fairly comfortable. No waiter service at breakfast, do your own toast and self serve the rest. My friend asked for poached egg on toast and got a plate with two poached eggs, no toast! By the time she did her toast, eggs were cold! Sausages were very dry. This place is ok if you are feeling rich but I'm sure there are bed and breakfast establishments nearby far better value! Shop around!

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking the time to review your recent stay at Kenwick Park. I am delighted that you enjoyed the wedding celebrations but I am sorry you were disappointed with other aspects of your stay. It is with regret that the room did not have two cups in the room as standard, this must of been an error on servicing the room, I hope that the reception team were able to replenish these for you. We provide a buffet breakfast so that guests have the opportunity to choose the amount of breakfast that they want and this proves popular, however I fully understand that this is not always everyone's choice. I will review the information that we provide to ensure that we explain the style of service that we offer. Thank you once again and I hope to see you again. With best wishes Melissa Watson

"cherry tree lodge { fairways}"

5
gordyboy1, Wigan, United Kingdom 01/08/2016

firstly a big thank you to the lovely girl at reception very helpful indeed nothing to much trouble, but the cherry tree lodge was just brilliant great views and must be one of the largest lodges we have stayed in , will be back and big thank you.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear gordyboy1, Thank you for your lovely review, I am pleased you had a wonderful stay. We look forward to welcoming you once again. Best Wishes Lisa Carter Hotel Manager

"Overnight Spa Break"

5
Ellie1922, Lincoln, United Kingdom 01/08/2016

I was treated by my husband to their overnight Spa Break and we were very impressed. The spa facilities are the best I think I've ever been too and the whole day was very relaxing. The hotel was great too - we were in room 306 which was amazing - very spacious, 4 poster bed, good bathroom etc. Had a very nice evening meal and breakfast too. It was all very good value for money, staff were friendly and a real treat.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking the time to write a review on tripadvisor, we are delighted that you have enjoyed the fabulous new spa facilities, hotel and the team. We hope that we get the opportunity of seeing you again very soon. Best wishes Melissa Watson

"Average hotel "

3
User 31/07/2016

Stayed on the 30th July for one night. This hotel has all the facilities which would be required but I felt it was a little outdated and needs attention to detail e.g. bathroom very old and needs a refresh. The breakfast was lovely. It is usually a busy hotel for weddings and can be noisy at times. Overall it is an adequate hotel but not great value for money.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Good Afternoon Amy H, Thank you for your review and constructive feedback. We are in the process at the hotel of updating all of our bathrooms so I do hope you will visit the Hotel once again and experience an upgraded room. Best Wishes Lisa Carter Hotel Manager

"Wedding & Spa visit"

3
nikipedia24, Northampton, United Kingdom 25/07/2016

Stayed for 2 nights at this hotel as we were attending a wedding. Lovely setting, pretty grounds, next to the golf course with a Spa also at the back of the hotel. Staff we met were all lovely. Couldn't do enough to help. Stayed in room 302. Thought the room was a little on the small side. The room had no air conditioning so we had to request a fan from reception. Facilities in the room & en suite were great, TV, i-pod doc, hairdryer, Iron & ironing board. Bed was really comfy. Down side to this room was that it was very hot. With both windows open it was also a bit noisy as there were what may have been air con units on top of the flat roof to the left & the window facing the bed opened up onto a small walkway with a door leading from a staff area possibly leading to the bins & smoking area. I was surprised to find that the shower in the en suite was not a power shower but was one linked to the taps.On the whole though the room was decent enough. Breakfast on both mornings was lovely. Buffet & continental style with the option of upgrading your breakfast to something a bit more lavish for a small charge. The use of Spa facilities was a bonus and definitely was a highlight of the stay. The 20M pool, steam room,sauna, foot spa, Ice room & the hydrotherapy pool outside with powerful jets were just the ticket for shaking off the post wedding hangover. The wedding itself was very nice. I'm sure the photos will look beautiful as the outdoor areas were really pretty. One concern was the master of ceremonies who seemed to be in a rush to keep things moving along swiftly despite a member of the wedding party taking a turn due to the heat inside the Meridian suite. I thought this was quite poor and showed a lack of empathy, he seemed more concerned about serving dessert on time rather than the welfare of the poorly guest who was being tended to by other wedding guests. Another small complaint is when we went to check out we were advised one night had not been paid for despite receiving confirmation that payment had been received in full & with thanks. We were asked if we had a copy of our bank statement to hand which of course we didn't as the room had been booked & paid for by the mother in-law. On the whole, a nice place to visit and the free wifi was good too :o)

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Nikipedia24, Thank you for your recent detailed review. Unfortunately the hotel does not have air conditioning in all of the rooms and generally this does not cause an issue for the guests or the hotel. As we can all appreciate the weather over the last 7 days has been beautiful and something we have not experienced for this length of time for sometime we do have fans at the hotel to assist during the hot weather, however I have taken on board all of your comments regarding this situation. I was very surprised to read your feedback regarding the master of ceremony and I apologise if he gave you an impression he was in a rush, for the wedding to run smoothly they do have to make sure everything runs to time for the bride and groom as this is key to the success of the day. Also with regards to the guest who was suffering from the heat I do believe the master of ceremonies rang the ambulance and made sure the guest was comfortable before proceeding with the desserts so I am sorry if there was any confusion at this stage. Overall I was pleased to read you enjoyed your stay and made full use of the excellent facilities we offer at Kenwick Park Estate. Thank you once again for sharing your feedback and taking the time to review your experience. I do hope we will have the pleasure to welcome you once again. Kind Regards Lisa Carter Hotel Manager

"Fantastic wedding at Kenwick park hotel & clubspa "

5
rosspaula, linconshire 25/07/2016

We've just returned from our wedding at Kenwick park, which we've been planning in conjunction with kenwicks amazing team for nearly a year. We couldn't of asked for anymore, the venue is stunning, and everyone from each department went above and beyond to make sure everything was perfect from start to finish. Their were 80 plus guests for the daytime and we lost track of how many in the evening, but the staff in the kitchen and on f&b coped brilliantly, making sure everyone was happy at all times. The bridal suite was amazing, a huge spacious room, with a large modern bathroom and stunning views from the large sash Windows. The food was amazing, from the canapés to the wedding meal and the evening hot and cold buffet, we really could of hoped for anything more. The new clubspa is stunning, un-equaled by anything else in the area, and made for a great wind-down spa day post-wedding! All in all we cannot thank or recommend the Kenwick team enough, they go above and beyond to make sure the day is perfect.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear rosspaula, Thank you for your recent review. I was delighted to read your had a wonderful wedding at Kenwick Park Hotel, the weather was also perfect. We host many weddings at Kenwick Park and feel priviledged to be part of such a special day. I have passed on all of comments to the staff involved. Thank you once again for booking your wedding at kenwick and taking the time to share your feedback. Kind Regards Lisa Carter Hotel Manager

"Nice friendly hotel"

4
Swanny66, Horncastle, United Kingdom 13/07/2016

Only popped in for coffee but the setting overlooking the golf course is stunning. A gentle relaxed atmosphere sitting in the lounge area enjoying coffee and beautiful homemade cake. Fantastic. Worth a visit.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Swanny66, Thank you for your review and taking the time to share your feedback on tripadvisor, we strive towards creating a relaxed and friendly atmosphere for all of our customers. The lounge has a lovely view overlooking the grounds and golf course and is splendid surroundings to enjoy a coffee! We look forward to welcoming you again. Best Wishes Lisa Hotel Manager

"Flying visit"

4
RazorsIan, Gravesend, United Kingdom 08/07/2016

We stayed here as a base for attending a wedding celebration about 10 miles away. Hotel staff were friendly and helpful on arrival - we needed to check in quickly as we were under a bit of time pressure to get to the event. Set in lovely grounds next to a golf course and there were very pleasant views from the restaurant. Breakfast average (but could have been a bit hotter). We liked that the tables were a good size so you were not constantly having to juggle everything round to stop things falling off. Room was spacious and clean, albeit a little tired (scruffy sealant around bath/shower panels). Very odd that when turning on the cold tap in the hand-basin hot water came out for about 10 seconds. Bed comfortable.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Razorslan, Thank you for choosing to stay with us while attending your wedding celebration. Thank you for comments regarding your experience. I hope you enjoyed your wedding and we hope you will choose to visit the hotel once again in the future. Kind regards Lisa Carter Hotel Manager

"Lovely spa day "

5
FillieFogg, Chipping Norton, United Kingdom 03/07/2016

Treated my mum to mini spa break and both thoroughly enjoyed the treatments and lovely lunch made up of sandwiches, scones, cakes and tea ! Delicious. Spent time in the main pool and spa area, very relaxing and staff & guests were super friendly. Will definitely go again.

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear FillieFogg, Thank you for visiting the new ClubSpa I was over the moon to read you and mum enjoyed your day, thank you for taking the time to share your experience. We can't wait to see you again. Best wishes Lisa Carter Hotel Manager

"Lodge stay"

4
Kemma102, Lincoln, United Kingdom 28/06/2016

Stayed here for 2 night weekend with family and had a great time. The leisure facilities were still being upgraded when we stayed so no swimming pool etc but this did not detract from a lovely weekend. The lodge we had was at the end of a row so plenty of room for 2 cars. The lodge itself had 3 bedrooms and it was huge, plenty of space for 5 people and a dog! Had everything we needed for a girly weekend - tv/ dvd, large verandha with table and chairs etc. Walked the dog around the site on the trails which were good even when muddy. Only 5-10 minute drive into Louth for shops etc but area itself is nice and quiet. Would definitely go back here now the leisure facilities are re-opened.

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Kemma102, Thank you for your review, I am glad you enjoyed a 2 night weekend break with your family in the lodges. We are fortunate to have such outstanding lodge accommodation within the stunning grounds on the estate and we are delighted when guests enjoy a well needed break from their busy lives. Thank you for taking the time to share your pleasant experience from your recent stay, I look forward to welcoming you once again in the near future. Kind Regards Lisa Carter Hotel Manager

"Tired Hotel"

3
ormandroyd, London, United Kingdom 24/06/2016

New stunning spa and fantastic quality golf course with lovely clubhouse. Now just need to Spen some money on the hotel especially the bedrooms. Very tired to say the least. Food average. Nice surroundings

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Guest, Thank you for your review and your constructive feedback regarding the hotel and facilities within the Estate. I am pleased you had the opportunity to use the facilities during stay. Thank you for comments regarding the guest bedrooms we are in the process of updating all of the bedrooms, due to the high occupancy of the hotel we are carrying out this procedure in stages. I do hope I have the opportunity of welcoming you once again to the Estate in the future. Thank you once again for taking the time to share your experience. Best Wishes Lisa Carter Hotel Manager

"Beautiful surroundings and very helpful staff."

5
E77B33, Lincolnshire, United Kingdom 22/06/2016

Had a wonderful time. Very clean, efficient, helpful staff and lovely food. Beautiful surroundings. Very good conference facilities. Spa is amazing - lovely outdoor hydrotherapy pool. Ice room, jacuzzi, steam room, sauna, pool, gym.

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear lisadbrOwn, Thank you for your review I was over the moon to read you had a wonderful time during your visit and you had the opportunity to use so many facilities while staying with us. We are all very excited about the new ClubSpa and it brings us so much joy guests are experiencing the benefits of staying with us. Kind regards Lisa Carter Hotel Manager

"replacement leisure facilities"

4
Kelvin S, Daventry, United Kingdom 20/06/2016

made very welcome again at Kenwick Park Hotel, considering it is a "mature" building, rooms are clean and comfortable. The replacement leisure facilities now open and much improved, something to suit everyone.

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Kelvin S, Thank you for your review, the hotel has charming character as it is a "mature Building". The new ClubSpa is opening and I am pleased you are of the opinion we have facilities to suit all this is something we wanted to achieve as we have a variety of guests and members. Thank you once again for you nice comments and we look forward to seeing you once again. Best wishes Lisa Carter Hotel Manager

"Golf Break"

4
Dicktari, Nottinghamshire, United Kingdom 19/06/2016

Booked a golf break at the hotel and adjoining Keswick Park Golf Club for 4 couples. For some reason,maybe a wedding party ,but we were accommodated in 2 log cabins on the hotel site. Turned out to be a blessing in disguise and thoroughly enjoyed by all. We ate in the hotel for the evening meal and breakfast.Both meals were of excellent quality and we were attended by friendly attentative staff. The main reason for attending the venue was for 2 rounds of golf. What an absolute gem of a golf course . Will definitely recommend it to friends for either a weekend or a day trip. The club house is extremely welcoming and the menu extensive , great value and of a very high standard. Looking forward to visiting again in the near future.

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Dicktari, Thank you for your trip advisor review. I bam so pleased you enjoyed your recent golfing break at Kenwick. I totally agree with you regarding your comments on the Golf Course we also think the course is outstanding and we have guests return year after year, this year we have a golfing group returning for their 20th yearly visit to play the course. Thank you for your lovey comments regarding the staff, we pride ourselves on having warm and attentive staff this extremely important to the hotel. I am glad you enjoyed your break and I hope we can welcome you and your friends once again. Best wishes Lisa Carter Hotel Manager

"Birthday Break"

4
Karen A, Lincoln, United Kingdom 18/06/2016

We stayed in this hotel last year & decided to come again this year. Due to my husbands disabilities we booked a downstairs family room as the curved stairs are too difficult for him.We very much recommend this hotel however we were disappointed to find out that you can't use the brand new leisure complex after 10am on the day of departure, check-out is 11. The new complex is amazing, with pool and various water features. My daughter & I had a massage and were able to go in the relaxation room. I'll definitely be back to use the spa and the hotel again.

"Golf break"

5
stobbie a, leeds 08/06/2016

Just got back from a two night stay at the wonderful kenwick park hotel,everything and I mean everything was first class. Breakfast,dinner,room,staff,service,course you name it. We will definitely be coming back!!

"good hotel"

4
User 04/06/2016

hotel facilities were good but nearest town, Louth is about two miles away on a busy main road so you need a car. no restaurants, places of interest or facilities close to the hotel. some building work going on within the grounds so sometimes difficult to get out of the drive, though this should be completed soon. adjoining golf course is well used and hotel seemed popular for golfing weekends.

"Wedding party"

4
Ian S, Mahón, Islas Baleares, Spain 04/06/2016

A charming hotel. Friendly staff and quick check in. The hotel offers golf are spa facilities and is set in beautiful grounds. An ideal location for a wedding ceremony and reception. Rooms are spacious and very well appointed. A hot self service breakfast is included in the room price.

"Lovely, clean but could be just a little better"

4
RolandinoTriestino, London, United Kingdom 04/06/2016

Stayed here wile at Cadwell Park. Very very clean and a huge room. Couldnt understand why the wardrobes were so massive, One side had 8 huge drawers, the other a huge wardrobe. The bathroom was incredibly large, but had no bathtub. No Bathrobes or slippers, which I thought for the price of the room, should have been supplied. One thing that amused me was that if you requred wash cloths, you had to as reception! Restaurant food was average to good. Amazed that although I chose the set menu, when it camt to dessert, I was informed that the chef had gone home! At 10pm! Come on Manager, sort your kitchen out...if there are customers in the restaurants give them the chance to order a sweet, not just scamper home! Not impressed. All in all it was an expensive stay and more should be offered for it.

"A DAY SPENT AT KENWICK PARK HOTEL"

4
David C, NORTH THORESBY 02/06/2016

I spent a full day at this venue as I had been invited to a friends wedding . The day was well organised and the food good . My only criticism was the bar quality . Most of the young staff have to learn to smile whilst serving customers . This comment was made by many others waiting to be served drinks at very expensive prices .

"Really lovely family stay. Could have been cleaner though"

4
28Nikki, Bristol, United Kingdom 01/06/2016

We stayed in the lodges on the estate,not in the hotel. This was a really nice place to stay. We loved having lodges in the woods. I didn't organise or pay for my stay so can't comment on the cost or how easy it was to book or find help but I did have to pop into reception and would rather have not. We went to ask about a swimming pool and were made to feel very out of place and like we should have already known all the details we were asking for. The lodges were large and comfortable although not clean. I spilt water on the floor int he bathroom, when I cleaned it up it was evident the floor had wee on it that had been cleaned up. There were various stains on the carpets and the overall feel was not clean. It was particularly nice having an outside area specifically for our lodge and the ones we had were on an edge and were quite private. There were what seemed to be entrance doors into an entrance hall but they were locked and there was no key that we could find which was really inconvenient as we had to go right around the entire building to the back patio every time we wanted to go in or out which was particularly tricky when first arriving or leaving with all our luggage. The site was quiet at night which was nice but there was no feeling of having to be silent outside. The lodges are separated enough that you can comfortably chat outside without disturbing anyone else. There were woods to walk through and a golf course we took a walk around, both were lovely. We had breakfast in the hotel on the last morning and this was really nice

"Stayed here for a wedding"

5
annhall48, Cleethorpes, United Kingdom 31/05/2016

We stayed here for 1 night after attending a wedding held in the lovely grounds. The wedding and the reception was excellent the food was lovely. Nice comfortable clean room and comfy bed. Breakfast was excellent too in fact everything was great would thoroughly recommend.

"Tranquil setting, wonderful staff"

4
gapdreamer, Lincoln, United Kingdom 26/05/2016

We were a party of six friends sharing a lodge in the woods in order to attend a wedding at the Best Western Hotel. The lodge was spacious with three double bedrooms (one of them en-suite) and a good-sized bathroom. The open plan sitting room/kitchen was cosy with plenty of furniture and well-equipped for cooking. We loved the wrap around deck, the trees, the birdsong and the bluebells, and the absence of road noise. We could have happily spent a week there, and my young grandsons would have loved it. The receptionists at the Best Western were just the Best Staff, both during the booking process and during our stay - a real credit to their employer. A surprise bonus was the shuttle bus which ferried us back to our lodge after the wedding in the hotel. All in all, a great stay.

"Nothing too much trouble"

5
Zoe H, Gainsborough, England, United Kingdom 22/05/2016

Just celebrated our friends wedding. I have to say the staff were amazing. Every little detail was exactly as they wanted. Nothing was too much trouble. The room was very clean and spacious and breakfast was yummy. Would stay again.

"A good location"

3
Mr Andrew W, Louth, United Kingdom 18/05/2016

Staff and sleeping facilities were very good. Great