Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western Plus Kenwick Park Hotel, Louth

4.0/5  - basé sur 681 notations.
Kenwick Park Estate, LN11 8NR, Louth, Great Britain - Voir l'itinéraire

Le Best Western Plus® Kenwick Park Hotel se dresse au cœur d'une magnifique propriété de 130 hectares, le Kenwick Park Estate, dans une région où la nature est resplendissante. Ne nous croyez pas sur parole : découvrez vous-mêmes ce cadre superbe à l'occasion d'une escapade entre collègues ou d'un weekend dédié au golf ! Vous serez entourés de mille soins dans notre centre de santé de luxe avec piscine intérieure chauffée, bain bouillonnant, bain de vapeur, sauna, gymnase, squash, courts de tennis et studio d'aérobic. Partout où vous irez dans notre région, vous pourrez admirer des paysages splendides. Notre hôtel est renommé dans tout le pays pour son cachet, son charme, son luxe et son style. Notre parcours de golf de championnat de 18 trous par 72 (qui s'étend sur plus de 6 km) ne manquera pas de charmer nos clients avec ses départs impeccables, ses greens exceptionnels et ses fairways à travers un terrain boisé. Neuf lacs et un clubhouse classé niveau II complètent l'ensemble, sans oublier les nombreuses installations de qualité incluant une zone d'entraînement et des cours professionnels. Passez un excellent séjour !

Best Western Plus

Kenwick Park Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Court de tennis
    Court de tennis
  • Golf
    Golf
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 684 voyageurs
Note attribuée
Excellent
288
Très bon
233
Moyen
100
Médiocre
33
Horrible
31
CONSULTEZ LES AVIS POUR
En couple En couple
213
En famille En famille
158
Escapade entre amis Escapade entre amis
168
Professionnel Professionnel
75
Voyage solo Voyage solo
21
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Terrible Customer Service "

2
20/07/2018

Positives are that spa is lovely, staff are friendly and food is good. Unfortunately we didn't sleep well and management at the hotel behaved appallingly afterwards. Stayed with my pregnant wife and 2 year old daughter. Firstly they forgot to give us a cot bed, even though I called up twice to ask for one. Fire alarm went off twice whilst are daughter was trying to get to sleep (around 8.00pm and 8.15pm). She then finally got back to sleep after being scared of the alarm (at around 11.00pm) and then alarm went off again at 5.50am. When complaining management decided to blame my two year old daughter: "Had your daughter gone straight back to sleep all would probably have been fine." We had travelled 170 miles for a christening and our day was spoilt as daughter hadn't slept. Management not interested in compensating us for what had happened. Contacted Best Western who agreed with us and were able to offer is a gesture of good will. They are working with the hotel on their customer service as they agreed communications with us from the hotel were unacceptable. Stay away if sleeping at this hotel (room also very old fashioned and dusty)...not a bad place if just visiting for the spa or dinner (hence 2 stars)!

"PERFECT WEDDING DAY VENUE"

5
17/07/2018

My son had his wedding at Kenwick Park on Saturday 14th July 2018 and I cannot say enough good things about it. The hotel is amazing, the staff are excellent nothing was too much trouble, the food is lovely which everyone commented on. We had two lodges (one for the Girls and one for the Boys for 2 nights) they are amazing, so modern and clean and well stocked. I also stayed at the hotel for one night which was large and comfy. The bridal suite which is huge with the best views you could ask for. I cannot recommend Kenwick Park highly enough for anyone to get married there. Thank you for making my sons and daughter-in-laws wedding day so special. X

"Sunday Driver trip"

4
15/07/2018

We went with friends to this hotel, my wife having been previously for spa day. We stayed two nights BBEM and two rounds of golf. Course is really nice, quite challenging with plenty of water! Room was good food was good, staff were excellent and overall good value for money. Will certainly go again

"Rudest spa staff I have ever encountered."

1
15/07/2018

Clear breakdown in communication between the spa receptionist staff which we would have expected the staff to be embarrassed / apologetic but instead we were greeted by the very rude assistant manager who even accused one of our guests of lying when in fact another one of her members of staff had given our guest the wrong information. Pretty shameful and won't be visiting again

"Disappointing Hen Weekend"

2
10/07/2018

I recently stayed in a lodge at Kenwick Park on 1st July for my sisters hen party. 4 more ladies joined us the next day, making 8 ladies in total. We were not impressed with some aspects of our stay. The first problem was our lunch on the Sunday. A few months ago I emailed requesting if our lunch platter and afternoon tea could be swapped around so we could have the lunch platter on the Sunday and afternoon tea with the ladies who joined us on the Monday. The email reply implied that this wouldn't be a problem and the lady would ask for that to happen. I then phoned a few weeks ago to ensure that this would happen so I didn't have to worry about sorting it on the day. I was told that this was okay and our lunches would be swapped. I then phoned on the morning of our arrival (1st July) to make sure that we would be receiving the lunch platter instead of the afternoon tea and was specifically told that it was fine. However when we arrived the hotel and spa knew nothing about my request and we were left wondering what we would be eating. After a good 15 minutes sat waiting (with no drinks offered) we were told that the hotel no longer do lunch platters and we could choose something off the menu. My next problem was when we were to use the facilities. I made a phone call to the spa last weekend to ask if we got robes and slippers on the Sunday, as if we did not we were going to bring our own. I was told that we would get robes and slippers. Once we arrived a mentioned to the lady on reception at the spa that this is what I was told and she said that I had been given the wrong information. She did not offer any apology or use of slippers only etc. I was very disappointed in the service. On Sunday evening we had transport arranged to pick us up from our lodge at 8.30pm, this transport hadn't arrived by 8.45pm so I gave the reception a ring and they sent a car out, I do however think that if I hadn't have called reception then we would never had been picked up! On Monday we were to spend the day using the facilities and having our treatments and afternoon tea. Months ago I was asked to email the spa with any allergies to food so the afternoon tea could be made to suit. I asked for one afternoon tea to have no egg, however when the afternoon tea arrived there was egg in all of them. We were all disappointed in the service and lack of communication over the 2 days we were there and it did not make my sisters hen weekend run very smoothly at all!

"Conference with overnight"

5
09/07/2018

Relaxing, efficiently managed, with staff going the extra mile to ensure satisfaction. Everything that was hoped for. Wonderful surroundings, extensive spa facilities, superior rooms and quality food. What more do you need!

"Nightmare"

1
05/07/2018

Stayed on golf break for 2nights and 3rounds of golf we were put in a log cabin nearly 1 mile away from hotel where the breakfast and dinner was served. This break was a society with over 20 golfers, booked a year in advance were charged single supplements but sharing with at least 3 other golfers some with 4 golfers. one of the bedrooms had 2 bunk beds and a single bed, it was approx 6' x8' no wardrobe(no room to put one) this was suppose to accomadate adults REALLY!!!! No change of towles no maid service, ran out of certain breakfast items and couldn't replace them. Service at breakfast was appalling, coffee came after breakfast finished, not enough place settings put out for dinner UNBELIVABLE. Golf course and club must say was excellant.

"Spa day "

4
03/07/2018

Me & my sister received a gift voucher for Christmas for the spa. Phoned up in the March to book for a Saturday at the end of June, no problem with booking, was told to email a week before with what treatments etc we needed which I found a bit strange, thought it would all get booked at the time. I emailed a week before and a got a confirmation email back 30 mins later then a day before I received a itinerary which was great as we knew when our lunch & treatments were. On arrival got parked easily. We received our welcome drink & took a seat to fill in a medical form. As we had never been before we were showed around which was great. The pool & ice, steam rooms etc are great. The hydro pool outside was lovely. It was a lovely sunny day so it was lovely layed on a sun bed outside I felt like I was abroad. We went for the traditional afternoon tea for our meal this was very nice and a great amount. The treatments were great and was nice to go to the relaxation room afterwards to relax & chill. To say it was a Saturday the spa did not seem overcrowded it was lovely and you were able to do what you wanted as if wasn't busy. All the staff were very polite & friendly. I came home very relaxed, it's a big birthday next year & am definitely thinking about returning with a group of friends. Great value for money.

"2 night golf stay"

2
03/07/2018

Very disappointed with our stay here, made booking in October 2017 with a number off our party booking single supplement rooms only find we were given lodges which were a mile from the hotel. Adults were expected to sleep in bunk beds! The evening meal was okay but breakfast was a joke! Having to wait over 30 mins on the first morning for a table, all because they didn't have enough staff to clear and set tables. Then when you get a table we find no plates, and no food waiting. They get told no certain items were unavailable, felt sorry for those trying there best. Over 30 mins to bring coffee. The next evening meal, the offering of a curry had all of 6 little squares of pork. This was after finding our table hadn't been set for the correct number. Slight improvement the following morning but still had to wait for hot food to be available and still only 3 members of waiting staff. But the opposite was for the golf coarse and it's club house, Excellent all round and will return

"Full of potential"

2
25/06/2018

I came to visit with my Godmum who lives nearby. She suggested that after my long drive we were going for spa and dinner. On arrival the staff were friendly and the changing facilities were excellent. The steam room was a good size but far too hot where condensation was forming on the ceiling and the burning hot water was dripping on us. The other rooms sauna and ice room where lovely. After relaxing we changed and headed for dinner in the restaurant. After being given a very limited menu We ordered - the food was odd. My main was supposed to pork belly with noodles and greens. The pork belly was very fatty and chewy and the greens were very limited! Godmum ordered the turkey curry and she said it was the oddest curry she had ever had. Holding out hope for dessert i had the Apple cinnamon and raisin crumble which said it came with cream. I thought it would come on the side and I could add when i wanted. My crumble was 2% fruit the rest was topping and it came swimming in cream. Safe to say i was dissapointed. The place is in a stunning location and is full of potential!

"Very disappointed EXPENSIVE Afternoon Tea"

1
15/06/2018

Bought my mum a voucher for Afternoon tea at Kenwick Park and today was the first date we were both available to go. We were both looking forward to it but was very disappointed. After paying nearly £32 expected a lot more. Not had lots of afternoon teas but this was definately the worst one. The food was only just ok, but nothing special. Service was very disappointing. Will not be going again. However, I was bought a spa treat and afternoon tea for kenwick which my friend and I went to in January. The afternoon tea in the spa is definately worth a visit. Just don't go to the hotel !!

"Run Down, Dirty Restaurant & More"

1
07/06/2018

8 of us ( 4 x double rooms ) booked whilst visiting Cadwell Park. Rooms ( £128 ) run down ( 205 ), bathroom dated & dirty. Restaurant dirty, full of flies everywhere, understaffed. False fire alarm went off at 2am, receptionist thought it was funny in the morning, she was quite rude. Breakfast poor, bread stale, ran out of various items & single staff struggled to cope. Great location but whole place needs some better management & communication.

"Nice day"

4
03/06/2018

Spa day and stay in hotel. Spa was nice but not very big. Nice afternoon tea and nice gym. Disappointed in pool area. There were only 7 beds around the pool. Where are you supposed to relax? If it weren't for this I'd have really enjoyed it but I wouldn't go back for a whole day. The hotel was nice, room and bathroom were spacious and with everything you would need. Our room was above the stairs so whenever someone went up or down the stairs the slamming door was very loud. Think the door closers need attention. Evening meal and breakfast were nice. It was a nice day.

"Visited As Part Of A Wedding Group"

5
02/06/2018

I visited here with my husband, to see our friends get married. From the moment that we arrived, I could not fault the place. Everything was really well organised, and I was amazed how clean the place seemed to be throughout. The food, for a wedding was good, and promptly served, so that everyone at the wedding, are relatively eating, at the same time. Two people on our table had special dietary needs, which the bride had passed on, and again the hotel did not fail, with not only the special meals, prepared, but also knowing where they exactly needed to go, without any fuss, or issues.

"Spa Day"

4
28/05/2018

I visited here with friends and we had a lovely day, the car park was full when we arrived but there is an overspill car park which is a short walk away. An arrival drink was provided and any allergies were recorded and delt with. Changing rooms were clean but more space would have been useful. The steam room wasn't working which was a shame but all the areas were clean and looked new. As we went in the school holidays children were in the pool area which at times didn't make it as relaxing as it could have been. The treatment was lovely and staff very friendly. The afternoon tea was very nice and much more than expected. I agree with other reviews that there needs to be more towels and robes for visitors to swap if needed. Overall this was a very enjoyable stay and good value for money. I will be going back.

"Mother Daughter Day Spa Visit"

3
23/05/2018

Really nice facility, I don't believe it's been open that long so it all looks modern and new. On arrival the car park was full so ended up in the overspill car park up the road which looked unfinished to me, lots of loose gravel, not the easiest to walk on and it's on a gradient. Starting with positives we enjoyed a mini facial and a foot treat here followed by a fantastic afternoon tea. Staff were all very warm and welcoming. Outdoor hydro pool is lovely and warm, so invigorating but it's always busy. Unfortunately on the day we went the steam room was out of order and judging by the sign on the door it must have been out of action for at least the past 4 weeks. Annoyingly the spa pool is also used for other activities. We went on a Monday so weren't allowed to use the pool or the jacuzzi between 10.30am-11am due to an aquarobics sessions going on. Female spa changing rooms are upstairs, I suffer from a bad knee and did struggle abit going up and down the spiral staircase when I wanted to leave the poolside area. Lockers have digital locks, easy enough to operate. Only 2 loos in the ladies spa changing room and annoyingly not a hook on the back of either door. Would of been nice to be able to hang my robe up. Another major issue was the lack of towels! On arrival you get a robe, slippers, 1 x small towel and 1 x large towel. If the towels and robe aren't returned at the end of the day you face a hefty £85 charge. Personally I would have liked to see some extra towels by the pool as one large towel to last all day simple isn't enough for me. They've got a few annoying rules which take away from the relaxation experience. For one no glasses allowed by pool, that's fair enough but there's no alternative provided. If you want a drink by the pool there's a water machine but it uses those annoying cone shaped paper cups so you can't actually take a drink of water to your lounger as you can't put it down anywhere. Then going back to the towel issue they ask you to make sure you go to your treatments dry but I got out the pool half an hour before my treatment and I still felt damp. If they want dry clients in the treatment room please give us more towels in order to do so. There's not many places to sit around to pool or outside by the hydro pool, it could definitely do with some additional sun beds or even just some extra seating of some kind. There's plenty of seating indoors, upstairs which is fine for lunch but I'd prefer to sit by the pool. The afternoon tea provided was fantastic, much more food than I expected. It comes served to your table (not buffet style). You can purchase additional drinks at the counter.

"Kenwick Park Lodges"

1
19/05/2018

The customer services and communication prior to our stay was so frustrating and dire, we decided it didn't bode well for an actual stay, cancelled and booked elsewhere. Our new booking is already 100% better. Honestly, how hard is it to answer a few straight forward questions? We tried to contact Kenwick Park (like getting blood out of a stone) and the owner of the lodge directly (who completely ignored us). They need to do a lot better.

"Kenwick Park Spa Day"

5
14/05/2018

Fantastic - definitely money well spent. Totally relaxing, wonderful venue, would highly recommend. Only £65 for day including all facilities, afternoon tea & a one hour treatment. Will definitely be going again

"Short stay"

4
10/05/2018

Enjoyed our two night break through tesco clubcard. Booked superior room which was huge with lovely views, room 305. Free use of spa next door was an excellent bonus. Food acceptable for 3 star hotel but not exceptional.

"overnight spa lodge break"

4
09/05/2018

Spa and treatments first class, afternoon tea sandwiches a little dry but we did arrive a few minutes late. Lodge was lovely but unfortunately not very well cleaned. Extremely dusty in places, behind furniture and walls and dining table, which we hadnt even used, as we ate in the restaurant, looked liked someone had eaten their dinner off it, so clearly not cleaned. Well stocked though and plenty of clean bedding and towels. We had an unfortunate visitor which we left under a glass on the bathroom floor, a large spider, but we did tell reception so as not to surprise and cleaners scared of them. Food was very nice we had evening meal and breakfast.

"Excellent Friday night tapas meal"

5
05/05/2018

Went to the new tapas Friday night special with bottle of wine. Excellent service. Breads and dips starter then six tapas dishes. I found the meatballs dish too spicy but my wife liked them. Overall excellent quality and value. Will go again.

"Family day at the spa"

5
02/05/2018

I went with two of my daughter's yesterday.5.18 and had a truly memorable day. We were greeted by a delightful young lady, she made us really feel welcomed. The facilities at the spa are excellent , went to the gym first and I was amazed just how much equipment there was ,and how many activities we're on offer!! it was truly amazing. We then explored the swimming pool area this too was truly wonderfull we spent nearly all our time in here there's so much to see and do,I was also struck by the cleanliness of every area, the staff were VERY friendly and helpful in all a truly wonderful place to be.This was my first-time visit, but I will most definitely be BACK.we did not stay at the hotel it was a day out

"Lovely location "

5
29/04/2018

Stayed here for 1 night on business- hotel is located in lovely grounds with plenty of parking. Room was spacious and clean with lovely linen and a comfy bed and pillows. WiFi was a bit hit and miss but manageable. Would stay here again good price via booking.com that included breakfast.

"Brilliant wedding"

5
23/04/2018

My Nephew got married here last Saturday. What a wonderful day, his family stayed in the cabins within the grounds. Had the reception here all afternoon and evening. The food was excellent, disco in the evening with extra nibbles. Sweet stand and dressing up photo booth. Fun had by all. If you want to push the boat out and are lucky with the weather like they were then you could not wish for a better place. Plenty of room and still residents had there own space. Golf for the serious people, plenty of room to walk around the grounds. So if you want a weekend away, special occasion or the bidders event in your life then look no further.

"Lovely hotel"

5
22/04/2018

Stayed for 3 nights, was a lovely room and the spa is great. Bed was very comfortable, room service good although slightly pricey, breakfast in the morning is nice and all staff encountered were very good. Enjoyed my stay.

"Spacious room "

4
18/04/2018

The beautiful weather and well kept grounds definitely enhanced my three night stay. Was due to stay longer but they were full up from the Wednesday. Can only be a good sign I guess. Was given a beautiful room with loads of space, sitting area as well as comfy large bed with large flat screen tv etc. Breakfast in the morning is often quite slow. Find myself waiting for plates etc. Also lacks a little atmosphere at times with no background music etc. Got served some beautiful soup and salads. It's my hotel of choice in the area due to the fantastic leisure facility that offers great fitness classes.

"Birthday break"

5
13/04/2018

I was most impressed with this hotel.The bedroom was spacious with a comfortable bed.The hotel throughout was clean and well maintained.The breakfast was excellent with the hottest buffet cooked breakfast I have experienced.The evening meals were of a high quality at a reasonable price with a decent choice of reasonably priced wines,the service was faultless.Allthe staff we encountered were efficient,helpful and friendly.The gym spa and swimming pool looked excellent,although we did not use them.I would not hesitate to stay at this hotel again.

"Perfect for relaxing"

5
04/04/2018

Hotel is perfect for relaxation. Set in lovely surroundings and beautiful views. The staff really go out of their way to be helpful. Good choice of food on menu. Rooms are clean and comfortable. Would give more than 5 stars if I could

"Nice food....not much atmosphere"

3
02/04/2018

Firstly I have to say our meals were good and the menu offered a decent selection of meals. The young members of staff were very polite and one young waiter in particular was very funny and also very attentive, as were the young ladies who served us. We have a huge thumbs down for the tall bald headed man...possibly the head waiter..(who doesn't earn the title gentleman) as we witnessed him giving one of the young waitresses a very quiet but very obvious telling off in the middle of the dining room...what ever the problem was, he should have done that out of the room...he left her looking a bit shaken and embarrassed....credit to her she took a moment and then carried on with a smile on her face. Wouldnt rush back.

"Weekend visit"

3
25/03/2018

Visited the complex this weekend with family and friends for a family members hen do. We were overall very pleased with our stay (the lodges are stunning) however a few little things weren't up to standard. The steam room was closed at the spa and half way through the day the jacuzzi and ice room were shut too. The treatments were lovely and the spa staff were very friendly. Afternoon tea was amazing and well presented. The staff that served our evening meal appeared to be untrained as they were unsure where they were taking the food and were shoddy at clearing tables. Who I presumed to be the manager was no help in guiding the servers. The food was average standard and small portions with no veg served as extras. The beef was undercooked too. Although the lodges were stunning we woke to no hot water which meant we couldn't shower. I would like to return to the spa but probably wouldn't eat in the hotel restaurant.

"a very comfortable hotel"

5
07/03/2018

We stayed for the first time in january for 3 nights I am disabled so got room 106 with walk in shower wide door etc on ground floor-but-several yards from main entrance if you push your own wheelchair. The staff were very friendly and helpful and the room was spotless and of a high standard large room with double bed and king size bed. Very important for me the room was nice and warm throughout our stay-unlike a local hotel same price-sub zero!! You can help yourself at breakfast and or waiter service everything was nice and hot if required lovely view from the breakfast room. Massive gym and pool all part of the package. Cheapest price? book through the Bestwestern web site.

"Snowy trip"

3
04/03/2018

Hotel is set in very nice surroundings well away from the main road. Nice friendly staff, made to feel welcome. Variety of rooms and reasonably priced, stayed in a standard room, not too bad but room was cold and no radiator in the bathroom. My room was above the kitchens and was noisy in the morning from around 6am. Menu is pretty small but food is of a good standard. There are Leisure facilities at the hotel but didn't use them. Enjoyed the stay and would use again.

"Spa day"

5
14/02/2018

My friend and I had our first visit to kenwick spa last week and we both had a very relaxing day, the treatments we had were excellent. The place was very clean and the food was ok. Will definitely be booking to go again very soon.

"Verydisappointed spa treatment ,sandwiches in the bar ok"

1
14/02/2018

Visited for a pedicure .we arrived early so had a sandwich in the hotel which was fine and a coffee .Pedicure was non existent just a light file lasting 5minutes then sent to the treatment room . Beautician saidshe was sorry but it was her lunch hour ..Very disappointing .shame as facilities look very good

"2 night stau"

5
10/02/2018

Stayed with family for a funeral. Shared twin room 103 with my sister in law. Lovely room with patio doors onto lawn overlooking the Spa. Room was lovely with super comfy beds. Visited both spa and gym and found it very well equipped and super clean. Dinner in the restaurant on Thursday was lovely with very attentive staff. Can not fault at all and would certainly visit again

"Visited in Jan 18 "

4
06/02/2018

Loverly grounds which is great when you drive in, on my visit it was one of the coldest days but would have loved to have had a walk. Evening meal was well served and taste, staff very helpful. Gym and pool with plenty of car parking space , town a couple mile away .

"Disappointed"

3
06/02/2018

Firstly I have to say our room although a little dated was clean and comfy. We had a dog friendly room which was ground floor with easy outside access. However our evening meal was a disappointment. My husband being vegetarian had limited choice. His soup arrived cold and had to be sent back. My main meal although clearly stating roast potatoes had pre boiled new potatoes which had been rolled in olive oil and put in the oven for a few minutes. Needless to say they tasted acidic and musty. However when I pointed this out to the staff they came back to say chef was happy that they were roast. My menu also said roasted root vegetables (plural) all I had were 4 strips of carrots which again I would say were not roasted. So although we would stay again because of the spa we would definitely not eat here again. The spa is amazing and well worth a visit. However the treatments are a real rip off! I should know I run my own therapy business of 10 years. Our 45 min and 70 min treatments were concluded over 15 minutes early and were very shoddy to say the least. There was no choice of oil like it says in the brochure no asking if the pressure was ok or if we would like certain areas concentrated on. We spent most of the time being lifting up and down on the electric tables so the therapists didn't have to bend over us or be in any danger of putting a bit of effort in. Honestly visit the spa and enjoy the facilities but save yourself money and disappointment on the treatments.

"Great place for a winter break"

5
02/02/2018

Recently had a weekend stay as part of a friend's birthday celebrations. Our room was in the cottage annexe- lovely large room. Spotlessly clean, good bathroom and shower. Spa and swimming Poole facilities all go towards making this a great choice for a wet winter weekend break. Lovely breakfast served in the main hotel with an extensive choice- both buffet and cooked to order options. Evening meal was delicious and staff very friendly, would certainly recommend.

"Overall good"

4
01/02/2018

Over all a good stay, had spa treatment and used pool. I never ate in the hotel. I paid in full on arrival when checking out management on reception tried to charge me £159 per night. I know this was not correct, one I had the price online and checked on arrival if that was the best they could offer which it was after the young receptionist checked; so booked directly with reception, two it was January - not even city centre hotels are charging that amount this time of the year especially 3 stars, three the offer online carried a 10% discount for multiple night stays. Four no hotel would charge that price for a room which has not been decorated in 20 years. What is worrying is that she tried to change me it, I corrected her she told me it was a mistake on check in and it was £159 per night I offered to should her the advertised price which she didn't take me up on and brushed it off with no apology. I am a hotel manager, I know how the booking systems work and I don't believe that was a mistake on the system or from her

"Visiting friends overnight"

3
28/01/2018

Hotel is an old style country house with no lift in a beautiful setting with a recently built spa, only 5 mins drive from Louth. Staff generally friendly and helpful but I would not recommend staying here on a Saturday night. Several function rooms fully occupied meant it was very noisy and the chef decided to limit food to 3 choices in restaurant despite people like us having specifically checked A La Carte before booking. No prior notice given and staff didn't know the price or why. Late at night a sign was put up on reception to say if you didn't want to queue at breakfast come early! Bedroom and bathroom were spacious but dated and the mattress was very old and sunken, although a topper did help a little. Parking directly in front of hotel is limited and the long entrance road is quite dark so difficult to see direction signs. I would say it is just 3* if you don't want the spa.

"Perfect Hotel"

5
25/01/2018

Stayed here for one night for business and will definitely stay again. Large very comfortable room. Excellent wifi connection. The bed was very comfy. The bathroom is dated, but spotlessly clean. Iron and Ironing board in the room - which is always a pus if on business. The restaurant offers a 3 course meal for a very reasonable price - have the chicken liver parfait.

"Wedding reception in the small room at short notice."

5
22/01/2018

Sadly let down by another establishment we need to seat some guests, mainly family, my boss and wife plus some long distance travellers. The menu choice was fantastic and the drinks good to go with it. A Pay after Bar was available and we had at least two members of staff looking after us. The room was just right and the atmosphere brilliant, thanks to the staff on the day, they went out of their way to make it all happen.; nothing was too much trouble. Parking facilities were good and the Red carpet had been rolled out. A nice way to spend time with folks and in comfort.

"Friends spa break"

3
22/01/2018

Booked a break away with a group of friends for one of our special birthdays. We stayed in a lodge. The setting is beautiful and on first look everywhere looked great; however on closer inspection the lodge was filthy. Huge cobwebs, crisps on the sofa, empty drinks bottle down side of bed. Not really acceptable. The spa itself was lovely, although, treatments felt rushed and the room was very cold. Food could not be faulted. Overall a pleasant stay

"One of the best"

5
20/01/2018

I stayed at this hotel five or six years ago and it was a good average. I returned this week and it found it to be one of the best hotels I ever stayed in. The staff were welcoming, friendly, professional and helpful. The leisure centre has been transformed and re-built with world class facilities. The room clean, tidy and spacious. Brilliant grounds and tremendous, rolling views. Lovely little bar. Excellent breakfast, great breakfast room. Attentive staff. Was refreshed for the day ahead.

"Noisy room"

4
16/01/2018

This was my second stay due to working in the area, hotel lovely, staff friendly, pool and spa facilities wonderful, food very good, I can recommend the fish finger sandwich, both my stays the room was large, clean and the bed was comfortable, however I did find the room a bit cold on both occasions but I could cope with that. Unfortunately, my recent stay was in room 304 right above the reception area, I found it very noisy, could hear people talking, the phone ringing etc, that wasn't really a problem but I was woken at 3am with what sounded like furniture being moved around, I don't know what was going on but I wasn't happy, I struggled to get back to sleep. I told the receptionist when I checked out in the morning and all she said was 'I'm sorry'. I would have expected it to be reported to the manager. I will stay there again as its a lovely place and would recommend it, but not room 304.

"Excellent venue"

5
11/01/2018

We were staying in the log cabins behind the hotel but had arranged to have breakfast in the main hotel with the other guests for the wedding we were at. The breakfast was nice and plenty of choice too. Our day was to be set in the hotel with more drinks and then a meal. The room we were in was very nice and the food was excellent too . Bar was great and the whole day was really enjoyable thanks to the hotel and it's staff.

"Spacious room "

4
11/01/2018

I was very happy with my short stay for business at the hotel. I was given a family room which meant I had lots of space. The decor was fresh and everything clean. Lovely crisp, white bedding, good tea and coffee facilities with biscuits and decent toiletries in large bathroom. I was I'll throughout my stay so didn't get to appreciate things fully. I did manage to get down for one beautiful meal of chicken breast with mushroom and spinach risotto. Excellent! The gym and pool were beckoning out of the window but I couldn't even consider. Having said that, I do know that the facilities are superb (having stayed in the lodges on this estate before). Would definitely return to this place set in beautiful grounds.

"Spa break"

4
10/01/2018

Stayed here 9/10th January 2018 after a most enjoyable day in the Spa with Daughter in law. The hotel is very nice. The room clean, bed comfortable. We called reception for an ice bucket and ice, and dressing gowns, which were brought immediately.The only downside in the room was the tea/coffee facilities........everything you need including kettle on a tray at one end of the ‘dressing' table top.....but where to plug in the kettle? On searching under the top we found an extension socket at the other end. The only place the kettle cord would reach a plug, so had to put kettle there. Right underneath the wall mounted tv. How stupid is that? A boiling kettle under a tv! We ordered room service for evening meal which came at the time we requested. The following morning after washing hair found the hairdryer didn't work. Phoned reception, a replacement was brought to the room immediately. Nothing is too much trouble for the staff. Breakfast was buffet style or order if require something different. Food was plentiful, well cooked. Tea and coffee pots brought to the table. Unfortunately tree surgeons were working outside our ground floor room first thing in the morning. Necessary, but not good alarm call. All in all a good stay. Would recommend.

"Friendly and welcoming country hotel"

5
10/01/2018

I stayed two nights at Kenwick Park, being in need of some quiet time, and could not have chosen better. The hotel is in a rural setting, on the edge of the Lincolnshire Wolds, with a swimming pool and spa (steam room, jacuzzi, sauna, etc) which can be used by hotel guests. I dined in the restaurant one evening; the food was good and the staff very attentive. A number of single guests seem to stay so I didn't feel conspicuous dining alone, as can sometimes be the case. I will definitely be back!

"Superb"

5
08/01/2018

We loved our trip away. The spa is amazing and dinner was delicious, staff were very friendly and helpful. I would recommend it! We went with a baby and an 11 year old and they loved it. Would go back again.

"Not my ideal Christmas meal!"

3
30/12/2017

This year we decided we would eat our on Christmas day. Booked at Kenwick Park in October - dinner for 3 - confirmation arrived - dinner for 3 but only charged for 2. On pointing this out - there was no thank you but just an Oh these things happen and it does say 3! Does honesty always pay? The great day arrived and we were looking forward to our Christmas lunch in perhaps the conservatory which is lovely or even the dining room - but no it was in the Ballroom - high ceiling so noise soared up and then down. I guess there were upward of 150 guests eating. We had our starter and the wine I had chosen arrived - the waiter started to pour it in the water tumbler! Err no I don't think so when he tried to take it away - ah well. Then we had to leave our table and like school dinners we traipsed to where the main course was and served ourselves to this! Bland - my own fault for having turkey but it was bland. Carried on eating but then gave up having realised if I closed my eyes it would be difficult to distinguish just what I was eating. Having decided on cheese for the next course - looked forward to a nice creamy stilton or some such but no 3 triangles of plastic cheese with not the freshest grapes as they were going soft. Oh yes the cheese arrived without a knife then coffee afterwards arrived without spoons in the saucers. Not a problem for me or daughter as we don't use sugar but my husband does. The staff on the whole were very helpful and attentive and the girl who seemed to be in charge of the room worked tirelessly. I have had some lovely meals at Kenwick but this was certainly not one of them. Hm back home next Christmas.

"Lovely stay at Kenwick Park Hotel"

5
29/12/2017

Stayed during Christmas while visiting relatives. It was very comfortable and I was made very welcome. A nice touch was the Christmas stocking at the door on Christmas morning. Lovely quiet location too.

"Christmas"

5
27/12/2017

We spent Christmas at Kenwick Park and had a great time, little extras like the small fir tree cutting to take home and plant in the garden, and the Christmas stocking outside the room door on Christmas morning made it special. We started with afternoon tea on Christmas Eve and left after breakfast on the 27th. All the meals were excellent and the room (we upgraded to a Superior) was extremely comfortable. Staff were great, very friendly and nothing was too much trouble. Looking forward to our next visit ??

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you MozzaG for your lovely review of your Christmas Break, I am delighted that you had an enjoyable visit and loved the personal touches that we provided. I hope you have planted the fir tree in your garden already! We look forward to seeing you and your party here again next year. Best wishes Melissa Watson

"Excellent hotel with first-class leisure/fitness centre."

5
24/12/2017

We were extremely impressed with the wonderful facilities in the leisure/fitness centre- lovely 20m pool, indoor and outdoor jacuzzis, steam room, sauna etc. All meals in the hotel were excellent too. There is a short walk outdoors between ther hotel and the leisure centre, which was OK for us although the weather was very cold, but would be a nuisance in wet weather. Whereas some hotels allow guests to use their pool once more after checkout, sadly this is not permitted here.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear mwandpac Thank you for your lovely review of your recent stay. I am delighted that you had the opportunity of using the facilities and hope that we get the chance to see you again very soon. Best wishes Melissa Watson

"Relaxing stay"

4
12/12/2017

We stayed for 2 nights here and very much enjoyed it. The staff are very friendly and helpful. The room was comfortable and on the ground floor. A little crowded with a king sized bed and a double too! Also a pleasant seating area in the bay window. Unusually the bathroom didn't have mixer taps so watch out for the hot water as it was very hot. Slightly dated decor. Breakfast was good and there are extra options for an additional cost. We ate in the restaurant on steak night and it was excellent value and tasty. The gym and pool area are superb. The grounds look well maintained but we didn't have time to explore them. We'd certainly return here.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Thurlbyreviewer Thank you for taking the time to review your recent stay at Kenwick Park. We are delighted that you enjoyed your visit and managed to use some of the facilities whilst you were staying with us. Thank you for your comments we will take these on board when we come to refurbish our rooms. See you again very soon Best wishes Melissa Watson

"Visit to the spa"

4
06/12/2017

Went for a spa session this afternoon. Very relaxing and exclusive. I would recommend this for none visiting Lough. We did the 59£ half day session and for four hours it was expensive but worth it. The tea that was served was particularly excellent and I enjoyed my first snow ball drink!

"FANTASTIC"

5
04/12/2017

We recently had our wedding at Kenwick Park and i cannot say enough good things about it. The hotel is amazing, the staff are excellent especially Lisa and Lesley they couldn't have helped us enough, the food is lovely which everyone commented on especially the evening buffet. We stayed at the hotel for three nights and each night they gave us the bridal suite which is huge with the best view you could ask for, the surrounding area is amazing, we will definitely be visiting again and would recommend anyone to get married here. X

"Fantastic birthday weekend"

5
21/11/2017

We booked 4 lodges for our 60th birthday weekend, one of which was the I lodge ultra. This lodge has everything you need for 10 people to stay in 5 bedrooms, plus it was big enough for 21 adults, 2 small children and a baby to party together. We made good use of the pool table,PlayStation, football table etc. The I lodge is next to a public footpath so we were able to blow away the cobwebs with a good long walk. An added extra is free use of the leisure facilities which are amazing. Our 8 week old granddaughter took her first dip in a swimming pool and our 2 year old grandson loved jumping in the pool. The adults loved the aromatherapy room, sauna etc. Donna Nook is only a 20 minute drive so we went to see the newborn seals. Friday night is fish night (fish or scampi and chips, choice of desserts and a bottle of wine for only £29.95 per couple) and we were lucky enough to be given a private dining room! Staff were lovely particularly Phyllis. Only critiscism the mattress in the master bedroom was past its best. Will be returning!

"Tired old hotel...rooms ok...breakfast 4/10"

2
20/11/2017

Generally don't stay in best westerners...experience has always been average. Stayed here due to friend holding sixtieth birthday. Positives wi if ? Rooms and shower? Clean and warm ? Negatives Receptionist on the day matter of fact and frosty?? Tired interior?? Breakfast?? Coffee?? Service all over the place?? Running out of buffet items and not realising ?? Premier inns are your benchmark for all of the above this hotel falls short and at 85 is poor value for money.

"Very impressed with entire stay"

5
19/11/2017

Stayed here with my fiancée on a package from spa breaks, we had 2 treatments, use of spa facilities, afternoon tea, 2 course evening meal, one night in a lodge and breakfast in the morning. Not one element let us down, firstly the spa facilities are great, new and modern. Secondly the afternoon tea was lovely, great quality and filled us both up. We had 1 treatment each and both were absolutely brilliant, the staff in the spa were especially good. The lodge we stayed in was fabulous, had all the amenities we could have hoped for, a PS2 even haha for some late night need for speed. My only negative about the cabin is the site is not very well lit so you literally are in darkness until the morning, and the lack of phone signal, but that's not the hotels fault. The 2 course evening meal in the hotel restaurant was fabulous and the staff great, this was mirrored in the breakfast we had in the morning, really good quality all round. We would happily stay here again and recommend to others.

"Perfect !"

5
12/11/2017

Whenever we want guaranteed peace and quiet and a completely relaxing time we head to Kenwick Park. We had our usual room (306) overlooking the gardens and golf course and settled down to enjoy the extremely comfortable 4 poster and the large seating area complete with various tables , chairs and sofa. The ensuite bathroom is particularly luxurious with over sized shower cubicle and twin sinks . It is very relaxing looking out over the gardens watching the rabbits and squirrels on the lawns however the leisure suite beckons. The pool and various spa treatments are excellent but for us the outside spa pool is our favourite place to relax and listen to the birds and watch more rabbits . We had a delicious set fish meal with wine for £29.95 for two - it really was amazing and one of the best fish and chips I've ever had . The buffet breakfast is plentiful with a good selection on offer . All the staff are welcoming , friendly and helpful , special mention to Phyllis an asset to the hotel. We will be back soon.

"Lodge Review - No 85"

4
06/11/2017

Booked here for 2 nights, for 6 of us staying through Hoseasons website. We stayed in Lodge No 85 - Kingfisher Lodge. This was allocated on arrival, there is no say in this. There was parking for 2-3 cars outside the lodge, which was ideal with a balcony on 2 sides. The lodge was beautiful, perfectly clean, well decorated, and with every utensil and item you could need. This also included ice in the freezer for drinks, which I thought was a great touch. Beds were comfy with fresh clean bedding and towels. We also used the Spa swimming pool, jacuzzi and sauna etc, which was all included in the price. The spa treatments were totally booked out that weekend and I wish I had booked earlier as it looked lovely. The area is spacious, clean and quite, I would recommend these lodges to all, families, large groups, parties - it really was a wonderful stay

"pleasant & relaxing"

4
30/10/2017

overall an enjoyable spa break, although the quality of the beds needs attention,( mine seemed to have a 'slope' to it on one side) as does the addition of vegetables to the main course on the set menu. On all 3 nights of my stay my main course was served without any vegetable accompaniment. Quality of food was excellent though and very friendly staff throughout. Impressive leisure centre, I would advise that you book any treatments in advance though, times were very limited at the time of my stay.

"Weekend with friends "

5
29/10/2017

Six of us meet up every few weeks and this was the hotel we chose to enable us to visit the seals at donna nook. An excellent experience all round, we had afternoon tea which was amazing and the spa was the best I have ever been to. The rooms were clean and spacious and the grounds were lovely. Breakfast was also excellent, we didn't have an evening meal there but the bar had an extremely good gin menu! I have to say that Phylis the waitress was amazing and remembered us all by name and ensured we were all looked after.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear matt402 Thank you for your recent review of Kenwick Park Hotel, I am delighted that my team looked after you so well and it is especially lovely to hear that Phylis was amazing, she will be chuffed to bits with your comments. We hope you had an enjoyable time at Donna Nook and we hope that you will be back very soon. Best wishes Melissa Watson

"Spa day"

5
25/10/2017

A superb day from start to finish. Friendly, helpful and well organised staff, fantastic facilities and truly excellent afternoon tea. Beautifully kept grounds, large pool and hot tub, large and very comfy relaxation room. Really good massage, altogether a very good day

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you Dee T for your lovely review of your spa day. We are delighted that you had a superb day from start to finish and look forward to welcoming you back to Kenwick Park in the very near future. Best wishes Melissa Watson

"Very small room"

2
23/10/2017

On arrival everything looked fantastic. The hotel is surrounded by parkland and a golf course and inside all looks plush and lovely. We then went up to our room. It was small in comparison to most other hotels we've been in, infact you have far more space in a Travel lodge. Whilst it was clean and had a reasonably sized bed it did not have a view over the park we expected, in fact it had no view whatsoever. The bottom half of the two large windows were covered in an opaque film or something similar and it was impossible to see out, giving the room the feel of a bathroom. When we opened one of the windows all we could see was what we believe to be the kitchen roof. There for our enjoyment was a very large area of flat roof with ventilation vents and extractor fans which we later found to be quite noisy. Now I will move on to the bathroom, it was a good size but in need of refurbishment. The bath itself had chips in the enamel near the drain hole, the shower was pathetic hardly any water and no pressure. Once you managed to get wet and lathered it took an age to rinse the soap off your body. The toilet seat was the cheapest white plastic type and very flimsy. A photograph of room 302 doesn't appear to have been included amongst the many room photos so I've included two in this review. My advice to anyone paying £126 per night and allocated this room would be to refuse it as I do not consider it worth the money. Having said all this I have to admit that the breakfast was really good and the service from the staff we came into contact with was polite and friendly.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Dave W Thank you for taking the time to review your recent stay at Kenwick Park. It is with regret that we were not given the opportunity to resolve the issues that you had with your room whilst still at the hotel as I would have very much liked to discuss in person your comments, rather than a faceless reply on the multiple review sites which you have written on. Whilst the majority of our rooms wrap around the building with views over the golf course or club spa it is unfortunate that a couple of rooms do not have a view. Being an old building with many add ons over the years this does sometimes comprise views and whilst we are fortunately not on a busy street with traffic or late night opening bars and restaurants, we have to work with what we have. Thank you for pointing out the issues with the bathroom, these are been addressed by my maintenance team. On a positive note, it is lovely to hear that you had a great breakfast and the team that you encountered where polite and friendly. We do hope that we have the opportunity of seeing you again so that we change your view of Kenwick Park. Best wishes Melissa Watson Hotel Manager

"October break"

5
20/10/2017

Spent Monday - Friday in the I-lodge ultra with another family. Plenty of space for all 9 of us. Games room was a huge hit with all of us. Sauna was an added bonus- it's not mentioned on the hoseasons website as having one. Beautiful surroundings. My husband and son enjoyed a round of golf and the kids all enjoyed the tennis on site. The spa facilities were top class. Jane at the Spa reception was especially helpful and friendly, but all staff were professional and courteous. Have no idea why this hotel is only 3 stars- it is fantastic! If it wasn't such a long journey for us we'd be back often.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Gail H Thank you for your lovely comments regarding our I Lodge Ultra. it is lovely to read that you had a lovely stay and had the opportunity of using all the facilities on the estate. The team will be chuffed with your comments about them and we look forward to your return visit. Best wishes Melissa Watson

"Spa day with the besties"

5
18/10/2017

Easy to find, well signposted. Easy parking. Very friendly & attentive staff. Beautiful surroundings & excellent facilities. Very high quality treatments. The calibre of the afternoon tea was outstanding & the waitress was very attentive & lovely, bringing us extra coffee & fruit juice. A superb experience which we will definitely be repeating! A bargain!

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Moria G Thank you for your lovely comments about your recent visit for a spa day, I am delighted you and the besties enjoyed the day and we all look forward to your next visit. Best wishes Melissa Watson

"Spa break"

4
17/10/2017

My wife and I went on a spa break at the Kenwick Park Hotel and enjoyed the experience. From arriving at the spa through to dinner in the hotel, everything went excellently. The room was spacious and comfortable, dinner was good and the breakfast offered was great. The only slight grumble to make was that the briefing on arrival at the spa was confusing. Arrival at twelve noon and spa treatment at five pm. We were led to believe that changing into dressing gowns was necessary from the start. I would have liked to have had been told that the gym was available to pass the time. Having said that. The pool and jacuzzi, sauna and other facilities were modern and terrific. Afternoon tea half way through the wait was luxurious and the staff were wonderful.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear BobfromLincs Thank you for your lovely review regarding your recent spa visit. I am glad that you had an enjoyable time and have passed your comments on to the team in the spa so that remember to explain the gym facilities are also available. We look forward to your next visit. Best wishes Melissa Watson

"Pleased we decided to make a return visit!"

4
15/10/2017

Last visited this hotel 2 years ago and whilst it was good then feel that it is even better now. We didn't use the leisure facility but had a quick look round and that is obviously a big improvement to the hotel. We were in the main building and found the room clean, quiet and very pleasant with views out over the golf course. There was a problem with the heating on the first night, but to their credit we reported it to reception on our way to dinner and it had been resolved when we returned to the room. Both dinners and breakfasts were very good and service was excellent. I am sure we will return again at some time in the future. My only reservation is that the room rate is high if you are unable to use the leisure facilities.

"Excellent facilities in rural location"

5
14/10/2017

The Kenwick Hall was a great find for exploring the Lincolnshire Wolds. It's amazing just how big Lincolnshire is, and it's a long way from Lincoln to the coast. As we were travelling with a dog it was really helpful to have French windows from our room into the garden. The leisure facilities were probably the best I've ever experienced. The leisure suite is separate from the hotel and even has its own bar lounge that serves light meals throughout the day. We were only there for bed and breakfast and the breakfast was of the same high standard. Louth may be off the beaten track but if you want to explored the Wolds this is the place to stay.

"Poor service & dirty lodge"

2
09/10/2017

Booked for our anniversary but very disappointed as when we got to the lodge it wasn't made up, it was dirty and looked like someone had just got out of the shower. We were offered the room above the kitchen which is not usually handed out due to noise (by Kenwick's own admissions), and so under the circumstances we had to leave. The spa was ok and the afternoon tea nice and I have offered to pay towards this but I am yet to receive a refund for the parts of the stay we missed..... on the 23rd September 3 weeks ago!! The general manager appears to have no authority to deal with complaints and was not available at the time to deal with us anyway even though it was a weekend. Whilst I am sure this doesn't happen all the time I would be weary of booking a lodge or room at this hotel.

"Excellent golf package"

5
09/10/2017

Stayed in hotel as part of package to include 2 games of golf, bed breakfast and evening meal. Stayed in the annex twin room which was very good, evening meal was very high quality with choice of 6 x 3 course options. Breakfast was spot on and couldn't fault anything at all about room, food or golf. Also went in pool, sauna, steam rooms which were high standard. Hotel located close to Louth which was a short taxi ride. Highly recommended for a short break with or without the golf option and ad a group of 4 have decided we will be returning

"golfing break"

4
09/10/2017

Went for a weekend golfing break 2 round of golf for a party of 4 middle age guys plus a night in the hotel, actually it was an annex room just next to the main hotel but very clean and tidy, the course was in really good condition for the time of year ( well done ground staff), the hotel staff were polite, the food was great both the evening meals and the breakfast was the best, the swimming pool and leisure facilities were first class. Only negative if any was not being able to get a drink after midnight, there was a function bar open still serving but we got asked to leave this bar as not guest ( so fair point) but the main bar was not open even at 12.15

"Lovely relaxing spa break"

5
07/10/2017

We have just come back from a lovely overnight spa break at Kenwick Park. From the moment we arrived we couldn't have been more looked after! Our break started with a tour of the spa and a welcome drink, which was followed by a relaxing treatment by a fabulous therapist called Katie. We then had the most amazing afternoon tea which we couldn't finish - so the friendly young lady in the cafe offered to pack them up for us to take away at the end of the day! The spa itself is lovely and clean and the outdoor hydrotherapy pool was our favourite. We then checked in to our lodge which was in a beautiful woodland setting - very autumnal! The lodge was spacious and very well equipped with a dishwasher, DVD player, PlayStation, DVD's and games. The bedding was of a nice high quality with feather duvets and pillows. The lodge was lovely and warm and spotlessly clean. We had requested a lift to take us for dinner at the restaurant as we were about a 15 minute walk to the hotel, this is a helpful service! Dinner was great, our waiter Adam looked after us and both food and service were excellent. We walked to breakfast in the morning and it's a really nice walk past some of the more luxurious lodges, through the woodland which have us a chance to see the lovely autumn colours and woodland creatures. Breakfast was super - there's fruit, cereal, fresh croissants and a large selection of typical cooked breakfast items. Anything else can be ordered from the kitchen. Check out was quick and easy. The lady at reception was very helpful and friendly. We didn't catch her name, may have been Sarah? Sorry if we're wrong! Our stay was great value and we had a wonderful time. We have been telling everyone how great it was and we're already planning our next trip- this time for more than one night!

"Best Spa in a long time"

5
07/10/2017

Had a lovely twilight spa experience last night. Arrived to be welcomed by a very kind gentleman who pointed us in the right direction. Headed up the stairs, welcome drink, shown round the facilities, spa was great. Spa treatments from two lovely ladies. Food was delicious, a nice Italian plate. Highly recommend this spa venue. Very clean too.

"Two days golf, excellent accommodation, all staff vey friendly and helpful."

5
03/10/2017

The two days visit were to play golf with a party of 12. The golf course and club were excellent.The rooms in the hotel were above normal standard in every respect and the dinner and breakfast were very good. Staff were helpful, friendly and attentive.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Mike S Thank you for your lovely comments about your recent golf break at Kenwick Park hotel, I am delighted that you had an enjoyable visit and hope that we get to see you and your party again next year. Best wishes Melissa Watson

"Excellent hotel"

5
01/10/2017

I stayed here with my 7 year old son for one night in August. I was a little worried when I booked the hotel that it seemed to cater more for adult golf or spa breaks, I needn't have had any concerns, the staff could not do enough to make us feel more welcome, from the friendly receptionist to the helpful waiters in the restaurant. The room had two large double beds, free WiFi (a must with a 7 year old and their gadgets), and was lovely and clean. We ate in the restaurant which was wonderful and had a little wander to the spa for a drink and cake. I wish we had brought our swim gear as the pool looked amazing but my son was quite happy playing in the grounds and watching the rabbits run around! A wonderful hotel which I would highly recommend.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi There Tracey D Thank you for your lovely review of the team, they will be delighted. We are glad you had an enjoyable visit and look forward to you visiting again very soon with the swim wear!! Best wishes Melissa Watson

"Absolutely perfect, from beginning to end"

5
21/09/2017

Stayed here for one night as a spa stay for my mothers birthday. Upon arrival, the reception staff at the hotel were incredibly helpful and pointed us in the right direction of the spa. Arrived at the spa, yet again greeted by lovely polite staff, shown around the premises and handed us our personalised plan for our treatments throughout the day! At the point of booking I didn't realise double suites for treatments were available, and luckily they managed to change our rooms so both me and mum could be together throughout - nothing was too much trouble! We started off our day by having the hand and foot sole massage/scrub which were done by the lovely Alyesha and Zoe- who were amazing!! Couldn't have wished for better therapists for the day, they were amazing, very welcoming and put you at ease straight away!! The relaxation room is just out of this world :-) afterwards, we had our afternoon tea which was again, beautiful. All fresh food, handmade fruity tooty cake was beautiful! We had some time to spare before our next treatment started at 2:45, the sauna/ steam room and other amenities were fantastic!! Then we had a deep tissue massage followed by the gold and caviar facial - would 100% recommend both to anyone. My skin feels absolutely glowing!! Out of this world!! Upon leaving the spa at around 5:45, we made our way over to the hotel to check in- to then we flabbergasted by being upgraded to a LODGE: free of charge!! The lodge we stayed in had only been built one month prior and we were the first to stay!! The lodge was immaculate, spotless and decorated to a very very high standard! The reception desk gave us a time to be ready for to which a shuttle bus brought us to the hotel for our 3 course evening meal, so we could drink and enjoy our evening to full potential! The meal was, again, amazing, very very high standard!! The braised beef just melted in your mouth.. compliments to the chef!! Overall, Kenwick park is out of this world!! Will be coming back regularly! Thank you for making my mothers birthday as magical as I had hoped for.. which is nothing less than she deserves. Thank you so so much x

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear jodiefreya1 Thank you for taking the time to write a lovely review. We are so glad that we made your birthday treat for your mum magical. I am delighted that you enjoyed testing out the new lodge and that this added to your night's celebration. The team are absolutely delighted with your comments, all of them enjoy working here and it shows in their performance. I do hope that you get chance to come back and use all the facilities again. with very best wishes Melissa Watson

"Relaxing birthday spa treat"

5
20/09/2017

From arriving at 12 to leaving at 5 we spent a very enjoyable few hours in the spa. All the members of staff were very welcoming polite and helpful, the pool area is kept clean and tidy. the spa beautiful. My treatment with Zoe was perfect. Can not wait to go back. we had a £55 package with afternoon tea which was fabulous.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Janet B We are delighted that you had a lovely spa treat here at Kenwick. I have passed your comments on to the spa team who are chuffed to bits and look forward to seeing you again very soon. Look out on the website for future special offers. Best wishes Melissa Watson

"MGB Weekend 2017"

5
19/09/2017

30 couples arrived on Friday 15th and departed Monday 18th. We had booked a DB&B package. It was an excellent location the staff were very good dealing with 60 each night sitting down for dinner. All of the main building rooms were very comfortable. We had some spare time and used the new gym and swimming pool with sauna and steam rooms. Will return.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear JWatson45 Thank you for taking the time to review your recent group's visit to Kenwick Park. The team and I are delighted that you had a good time and had the opportunity of using the facilities on site. We look forward to looking after you again in the future. Best wishes Melissa Watson

"Nice hotel with a country house feel...."

4
19/09/2017

Kenwick Park hotel is a good quality Best Western hotel, with nice modern rooms and facilities (including a very pleasant 18 hole golf course) with a country house type feel to it. The reception team offer a friendly welcoming service, the waiting staff on the whole acceptable with perhaps just a hint of further customer service training being required for a couple of team members. Service in the golf clubhouse was exemplary, as was the food and drink offered.The breakfast was also very good, the dinner less so, and sadly a discernible mark-down on 2026 when as a golfing group of eight we last stayed. All-in -all though this is a hotel with a good feel, sufficient to make us rebook for 2018.

"Hen weekend"

4
14/09/2017

We booked 2 lodges and a meal in the restaurant for our friends hen night! The lodges were perfect, clean, spacious and well equipped, set in lovely woods and lots of outdoor space. Unfortunately on arriving at the lodge we realized it was quite a trek to the main building so asked reception staff if we could use the shuttle bus. We were rudely told that because we had not booked a package deal we were not entitled to use the bus even though we had spent nearly a £1000 on the lodges and a meal! We therefore had to cancel the meal and the spa treatments we had planned for the next day. The staff were very unhelpful and gave no compromise. So when booking please be aware if you plan on drinking or have any more mature or restricted mobility members in your group you may not be able to use all the facilities available.

"Will definitely visit again!"

4
14/09/2017

We arrived here & were given a friendly greeting at reception & given our room, a super king 304, at the front of the hotel. The room was lovely, lots of space, lovely views, & the bed was so very comfortable. This was especially nice for us as we had just spent 2 nights at The Priory, in Bury St Edmund, which was definitely the worst best western ever! We had booked bed & breakfast, here, but had 2 evening meals as well, which were absolutely delicious. Ample car parking, and the Spa area is absolutely first class. The only reasons not to give it a 5 rating, the bathroom was lovely, but, no towel rail whatsoever. We really appreciate a warm heated towel rail, & were astonished that we had to hang them on the door! Also, there was no heating in the room or bathroom when we arrived on a bitterly cold day. There is an electric wall heater & portable convector heater provided, but the bathroom was cold. We mentioned it to the duty manager & he soon put the entire hotel central heating on! We will definitely return & would recommend it to anyone!

"Can't recommend highly enough"

5
11/09/2017

We spent 5 days at Kenwick Park recently during which time my husband developed a chest infection requiring medical treatment. We were overwhelmed by the kindness of the staff. Nothing was too much trouble. When it was learned that we were vegetarian, additional dishes were offered each day for dinner. Staff were attentive without being intrusive. Without a doubt, the best hotel we've ever stayed in.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear 2013yellerbelly Thank you for your lovely review, I am sorry to hear that your husband's cold turned into something more serious whilst staying with us. No wonder he was off his puddings. It was a pleasure to meet you both and we enjoyed the challenge of providing you with a variety of vegetarian meals throughout your stay. We look forward to seeing you again very soon. Best wishes Melissa Watson Hotel Manager

"Best friend wedding"

5
10/09/2017

What can I say absolutely amazing day setting just so perfect shame it rained so inside it was to be staff worked so hard to make it perfect food good with excellent service bar staff worked so hard nothing was to much trouble even the toilets got cleaned during the evening

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Shazevans1969 Thank you for your lovely review, it was a fabulous day even with the odd bouts of rain! But the party still went on and it didn't matter about the weather as you were all up for a party. The team will be delighted with your comments, they too have a great time. best wishes Melissa Watson

"Lacks management of staff/customer service"

2
08/09/2017

I appreciate Louth is not blessed with many hotels but if all you require is a comfortable bed and a quiet room, with friendly welcome and a good breakfast- then I think you should consider looking elsewhere. If you want golf, or a Spa etc then maybe.... This hotel just does not deliver on what you need as a minimum- mainly via poor service, and most of this must be down to poor training/management of staff/personnel. Asked for a quiet room and pleased to get 111, at the end of the ground floor corridor so less rooms around it. But then found the room had not been checked - bins not emptied from previous occupents and made-up beds sat on by...?. Remedying and clarifying this issue with management ( no manager on duty between Friday 20.00- Saturday 12.00, and not the one named in the room info booklet who left 5 months ago))took far too long and without any really plausible explanation. Do you want to stay in a hotel where during a long walk from room to exit you pass 6 members of staff and not one of them, despite being unoccupied, acknowledges or greets you?

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you JLCgladstone for your recent review regarding your visit to Kenwick Park. It is with regret that you did not enjoy your visit to the hotel and that the issues that you raised could not be resolved at the time and in subsequent communication with yourself. I am genuinely sorry that you felt that there is a lack of Management and customer service at the hotel, the team and I work very hard to ensure all of our guest's requests and any issues are immediately dealt with so that we continue to delight. I have a very caring team of people who enjoy the job that they do and go out of their way to deliver great customer service. As can be shown by many of the favourable reviews that we receive and name specific members of our team. I am sorry that no one did acknowledge you whilst walking through the corridors as this is not the matter to which the team work and we are regretful that this happened to you. It was a surprise to be informed that your room was not as it should be on check in and I personally went to your room to resolve the issue, we discussed why the bins hadn't been emptied and the beds not straightened and while I could only speculate that the housekeeping team had become distracted whilst in the room for one reason or another, I apologised for these issues and offered you an alternative room to move to and also offered to service the room when you went out for dinner both to which you refused. I went to your room a second time with the clean bin and we had further lengthy discussions on to what had happened, which again we could only speculate and again I offered to service the room, again this was refused but that you may wish to speak to me later on or in the morning. I explained that I was on duty until 8pm that evening with my Operations Manager and my Food & Beverage Manager on until the early hours, I explained that they could assist you on your return if you wished and that I too would be in again at 12 the next day, having a supervisory team in until then. I also offered to come in earlier to meet you on the Saturday morning so that we could have another discussion as I could see that you felt that the matter hadn't been resolved and again you refused. I investigated the points raised that evening and called team members up at home and when they returned on shift over the next few days so that I gain insight in to what happened and I am sorry that this took too long to come back to you and you felt that the respond was somewhat lacking. As discussed in my email to I have put remedial action in place to ensure that these issues are just an isolated incident and that we improve the service and standards that we provide. Thank you once again for bringing these matters to my attention. Kind regards Melissa Watson Hotel Manager

"Engagement celebration"

5
06/09/2017

Me and my fiancé came to kenwick park this weekend to do the stay Sunday spa Monday package. I must say I was very impressed and we throughly enjoyed ourselves. The facilities are fantastic everything that you want is available to you. The food is gorgeous and the service is really good- everyone is so attentive. The only thing is that I thought there would have been a little more choice with the Sunday menu rather than just a roast dinner with the two course- but that was partly my fault as I didn't research this. The afternoon teas are really lovely freshly baked cakes and scones and tasty sandwiches. The spa day was so relaxing just what we needed. Loads of facilities and the treatments were absolutely fantastic. Will definitely be coming back at some point we throughly enjoyed our stay.

"Room 106 spacious room, lovely outlook & comfy bed"

5
01/09/2017

I stayed in room 106 whilst on business. It was a king double and had 2 beds. Not sure about the dark wallpaper but loved the huge bay window. I had a lovely view. I wondered if it had been refurbished as the window and carpet looked new. I was delighted with the spacious room. I enjoyed using the lovely spa facilities and it was peaceful swimming and using the outdoor hot tub in the evening. My room was so quiet and my bed so comfortable that I had an excellent nights sleep. I loved the thick curtains which kept the room dark so I was not wakened at dawn. I used the conference facilities the following day and was pleased with them too. Amy gave great service in reception and Zac was helpful at breakfast which was lovely. I would be delighted to stay here again for business or pleasure.

"sHAME ABOUT THE MUSIC. Absolutely No wi-fi in either of our rooms"

3
29/08/2017

Nice enviroment, views are nice as well as the people. Breakfast was good and plenty of variety. The rooms were well equiped but a bit old fashioned, not as it was described ( being a boutique hotel). We were placed in a seperate block behind the main building but it backed onto the doors that led out from the entertainment room. The people in the second room I booked were kept up long intot he night, not what you would expect for the money. The minimum you expect is a nights sleep, everything alese can be a bonus but when you dont even get that then it a pretty poor show. I rang the reception because we had no wifi in either of the rooms and someone said they would call me back but never did. Nothing was even said to us on checking out

"Cadwell Park"

4
27/08/2017

As our usual hotel was full I found this place as an alternative First appearances were good and a warm welcome at reception bode well We were allocated room 103 and pointed in its direction It was a warm day and the room was very hot with the tiny fan doing little to cool it but hey ho We meet our friends who had booked in earlier and went for dinner The waitress was good and efficient I had room only as did one of our friends the other had an all inclusive rate We finished our dinner which was very nice The following day one guest left with only 2 of us returning that evening We meet some local friends that evening with the other guest eating in the hotel We used the health centre which was outstanding However when we checked out our bill contained the other 2 guests meals and drink!!! Thankfully I am able to recover the money from my friend as the hotel didn't seem interested Save for the billing issue I'll certainly be back

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you PhilSIDC for your recent review of Kenwick Park. I am delighted that you had an enjoyable visit whilst attending the events at Cadwell Park. It is great that you found us as an alternative and hope that we get the opportunity to see you again in the future. I am sorry to hear of the accounting errors on check out and will speak to the team about ensuring the right billing information is establish so not to embarrass guests and their friends in the future. Best wishes Melissa Watson

"Lovely comfy rooms"

5
24/08/2017

I had a twin room - two enormous double beds! So comfy. Lovely setting in its own grounds. The bathroom was warm and cosy, loads of hot water. Great buffet breakfast, bacon, sausage, hash brown, eggs, tomatoes and mushrooms, a toasting machine. Friendly staff. Great stay!

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Lizald5 Thank you for your lovely review, we are delighted you enjoyed your stay and breakfast. We hope to see you again very soon. Best wishes Melissa Watson

"Afternoon tea - Amazing! FANTASTIC about food allergy special requirements!"

5
16/08/2017

Fabulous afternoon tea today at Kenwick, and so nice that they catered really well for my friend who has a severe, life threatening nut allergy! So many places don't take it seriously and she is left unable to eat much for fear of nut contamination! Puddings are normally a no go for her, as no where will make the effort to check the food contents reliably. It was so lovely that they had really made a fantastic effort to provide her with a safe nut free afternoon tea - the cakes, sandwiches and sausage rolls were really lovely! Well worth the money and lovely relaxing atmosphere for a good chin wag with the girls! We Will do this a lot more often! Especially knowing how good the staff are and how conscious they are of the nut allergy! Thanks Kenwick!

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Mrs_denman1705 Thank you for your lovely review about your recent afternoon tea, here at Kenwick Park. I am delighted that your friend felt comfortable eating the afternoon tea. Our team are well versed on the dangers of allergies and we do ensure that we work in a safe food environment. We try to make sure no one misses out on dishes if we are able to get offer them without the problem ingredient. I hope that we get the opportunity of seeing you and your friends again very soon. Best wishes Melissa Watson

"Nice break good golf course"

4
16/08/2017

We stayed for two nights a couple of weeks ago and played three rounds of golf. Ground floor room over looking the golf course , the room was a good size , nice bathroom, very comfortable bed. The only complaint the room was very dark and bathrobes would have been a plus. We had dinner bed and breakfast and were advised to book for dinner, I have to say the service was very slow in the dining room, but the food was acceptable for a three star hotel. The spa facilities were good. We booked three rounds of golf, the course is flat with wide fairways, and some water, watch out for the 10th! Well stocked pro shop and helpful staff. All in all a pleasant break, would visit again.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Sandra W Thank you for taking the time to review Kenwick Park. I am delighted that overall you enjoyed your visit to the hotel and had the opportunity to use the amazing facilities on site. Thank you for pointing out the issues that you encountered whilst staying at the hotel and I will take this on board to ensure that we improve our service and standards going forward. I do hope that we have the opportunity of seeing you again very soon. Best wishes Melissa Watson

"amazing"

5
12/08/2017

we had the afternoon tea package and spa for two x loved the ice room x staff friendly at every level x great changing room facilities x we both had the body scrub x great x we didnt want to leave x we would recomend without a doubt x

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear shaznnicola Thank you for your lovely review of our afternoon tea and spa, I am delighted that you had an enjoyable visit and didn't want to leave. Our Autumn offers are coming out soon so keep an eye out for your return visit. Best wishes Melissa Watson

"Golf overnighter"

5
09/08/2017

Fabulous Sunday driver, fabulous value for money. 2 rounds of golf, overnight stay with dinner and breakfast too which was lovely. The hotel rooms were spacious and the hotel is very close to the golf club so walkable. The course itself was challenging but enjoyable, I would highly recommend this to any dedicated golfer. The staff at the hotel and golf club were amazing, polite and courteous.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Louise H Thank you for your lovely review of recent visit. I am glad that you enjoyed your visit and found the course challenging! My team will be delighted with your comments and we look forward to seeing you again very soon. Best wishes Melissa Watson

"a good setting but very poor food"

3
09/08/2017

there are quite a lot of facilities at this hotel, including a nice pool and gym, and a golf course, and our room was fine and clean but the food is terrible. I'm sure from the management point of view, they are doing a good job, as the place was packed, but this is the worst food I have ever had at a Best Western, what a shame

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you Trevor T for your review of your recent stay at Kenwick Park Hotel. Firstly I am delighted that you enjoyed the setting and hotel but it is with regret that you didn't enjoy the food. I wish to apologise that this was the case and will be speaking to the team about the points you raised, so that we can improve the service that we provide. I do hope that you will think of using us again so that we can show you the food standards of which we are proud. Best wishes Melissa Watson

"Acceptable"

4
28/07/2017

When first ringing about our stay i was hoping for a lodge for the night to which i was strongly dissapointed to be swayed upon a hotel room as there was only two of us. Upon arrival of our stay the views and grounds were grand, the food and service was spliffing however too our dissapointment when wanting to freshen up for our evening meal we were extremely disgruntled to find the showers were running cold. Upon contacting recption who did come straight away to our crisis, we were shocked to find the taps were backwards and they chugged rather than ran free flowing, brushing our teeth turned into such a task. Overall we did enjoy our stay and will be visiting again, bravo to all the staff and the cooks top job..

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Jed N Thank you for taking the time to review Kenwick Park following your recent visit. I am delighted that you enjoyed our lovely surroundings, food and the team looked after you. I am sorry to hear of the problematic water supply, this is being thoroughly investigated by my maintenance team to resolve the obvious error on installation so that we do not further disappoint. We look forward to seeing you again vey soon. Best wishes Melissa Watson

"Lovely setting"

3
27/07/2017

Beautiful location spoiled by low standard of service. Be careful that you are given rooms in the hotel and not the cottage. When the hotel was busy with a wedding party the service was fine, however, once they left the quieter hotel lacked service from 'skeleton' staff.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear PetertE2338OU Thank you for your honest review of your recent visit to Kenwick Park. It is with regret that you did not enjoy your recent visit and felt that we had a skeleton team on to serve you, our staffing levels meet the needs of the business and staff were involved in other parts of the hotel, so were not always visible. I am sorry that you did not enjoy your accommodation in our cottage, I appreciate that it is separate to the main hotel, the rooms are the same standard as the hotel and are closer to the facilities than a majority of our rooms. I have made a note on your booking for your next visit to be in the main hotel. I do hope that we have the opportunity to welcome you back to Kenwick Park in the future. Best wishes Melissa Watson Best wishes

"50th birthday break"

5
21/07/2017

We arrived later than planned but they still seated us and gave complimentary prosecco. The rooms were large and clean and the spa facilities wonderful. Do not miss out on the outdoor jacuzzi it's so much more refreshing that the indoor. Wonderful grounds and excellent food all very reasonable

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear adelewaite Thank you for your lovely review, we are delighted that you had an enjoyable visit to the hotel and spa and look forward to seeing you again very soon. Best wishes Melissa Watson

"Nice hotel"

4
16/07/2017

When arriving the hotel immediately gives the impression of a great building. The reception staff were polite and efficient, the reception area is spacious and welcoming. Our room was clean, was a good size and had a good view from the window. The bathroom was also clean and well presented. When we returned from our evening out it was a hot and humid night, but a fairly silent running fan is thoughtfully supplied in the room. The bed was again spotlessly clean and incredibly comfortable. The only negative in the room was the filthy cover on the ironing board. All of this positivity was unfortunately lost at breakfast. While I never expect too much from a buffet style breakfast, the solitary fried egg I was presented with, was so hard it could easily have been classified as a weapon. The bacon was so salty I couldn't finish it and the soggy hash brown had cooking oil run out of it when cut and was also inedible. We also had to leave our table to ask for tea and coffee rather than a server coming to the table to ask us. Toast was also a little random as one pass through barely coloured the bread and a second trip through returned it burnt. I also found a jar of brown sauce lurking in amongst the jam. On the plus side my wife requested scrambled eggs which were cooked for her and were spot on and a good size portion. So in conclusion a lovely hotel, with excellent rooms and facilities, helpful and pleasant staff but a pretty substandard breakfast. I'd like to think breakfast was a random glitch and I was just unlucky to hit the buffet bar at the wrong time, I hope this was the case as we will be staying again in the future.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear John S Thank you for taking the time to review Kenwick Park. Firstly I am delighted that you enjoyed the building and surroundings and found the hotel to be accommodating to your needs but it is with regret that the breakfast on the following morning was disappointing. I have spoken to the team members in the Food & Beverage department regarding your comments so that I can establish why our usual high service and standards at breakfast where let down by the presentation and taste of the breakfast buffet. It is with regret that the team did not act quick enough to replenish the buffet so that you were not left with the remnants. I do believe that this was a random glitch and look forward to your future visit. Thank you once again for bringing these matters to my attention as these points do help us in improving our service. With best wishes Melissa Watson

"Sunday lunch"

4
04/07/2017

They do a lovely Sunday lunch. which is a calvery. Good choice of meats. They are very helpful. I had a lady, who needed help. Price is quite reasonable, and the place is not far from home. I have been for lunch before. Never stopped in any of the rooms.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Leisa W Thank you for your review of our Sunday Lunch, I am glad that you found it enjoyable and hope that you will be returning soon. Best wishes Melissa Watson

"Spa Break"

5
12/06/2017

Went on a 1 night spa break here last October. The service was incredible and accommodated all our needs. Food was lovely and were very knowledgeable on their wines. Rooms are MASSIVE, and beds are comfy. Shower is powerful (which is a huge pro for me!). Spa was beautiful with every facility you'd want, the hydro pool outside was lovely and was so relaxing sitting outside in the dark with all the pretty lights. Treatment was wonderful (I had a honey back massage), and waiting room was equipped with beds, magazines, snacks and drinks. Afternoon tea has a modern twist and unusual but tasty extras such as mini quiches. Could not fault it, from the breakfast to the treatments, everything was lovely. Thank you!

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Megan E Thank you for your lovely review about your spa visit in October. It is great to hear that you had an enjoyable time with us and loved our new spa facilities. The team will be delighted that you had a great time and we hope that you get the chance to do it all again very soon. Best wishes Melissa Watson

"A a afternoon tea party"

1
08/06/2017

Was there with a works party for afternoon tea party. To say it was bad was a understatement there was a wedding on and another party. We booked for 1.30 back in March. We eventually received out cheap coffee and tea at 2pm and our ordinary trays of food at 2.10am there was normal sandwich whicheck you could have brought from tesco A small sausage roll.a small scone and a potwink of cream and jam to share. Small carrot cake and small sweet chocolate sweato. All this for two at a cost of 15 pound each.staff was rude. Won't go again. When returned to work all agreed great setting food awful staff rude

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear David S Thank you for taking the time to review your recent Afternoon Tea at Kenwick Park. I am sorry to hear of your disappointment with the service and the food offering. We do a number of afternoon teas everyday and it is with regret that the team did not pick up on the day your disappointment so that could have resolved the issues at the time and ensured that you did not go away unhappy. I have spoken to the Food & Beverage Manager about the points that you have raised so that I could establish the events that had unfolded on the day. I have also tried to contact you through the direct message so I could personally discuss you comments and find a way of restoring your faith in Kenwick Park. I can be contacted by email on [email protected] or 01507 608806. I hope that you will be in touch so that we can have the opportunity of chancing your perception of Kenwick Park and the team. With best wishes Melissa Watson

"Afternoon tea"

5
06/06/2017

We visited here for afternoon tea last Sunday. It was delicious, very well presented. Service was excellent. My Granddaughter didn't like the choice of sandwiches on our last visit so this time they prepared ham sandwiches for her. My daughter , granddaughter & myself had the traditional afternoon tea. My husband & son-in-law had the savoury afternoon tea which looked delicious too & was thoroughly enjoyed. We would definitely recommend afternoon tea here. It is very family orientated .

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Ann R Thank you for your lovely review about our afternoon teas, I am delighted that we accommodated your requirements and that the selection we had on offer was delicious. We hope that we will see you again for your next family outing. Best wishes Melissa Watson

"Spring Spa Special"

4
02/06/2017

The trip, bought as a birthday present for my wife, was excellent. Arrived at the Spa, friendly greeting. Issued with robes and towels. Shown around. We opted to have our afternoon tea for lunch, lovely cream tea. Spa treatment excellent. Staff very helpful and efficient. Moved to the hotel our room was very large and pleasant with all items you would wish: tea and coffee, bathroom items down to sewing repair kits. Beds were very comfortable. Service in the bar was good, two good cask ales on. Supper in the restaurant was excellent, again, service good and friendly. Good nights sleep and an excellent breakfast. We'll do it again, it was very enjoyable. Our room number was 101, waited all night for someone to pull a lever and dispose of us.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Bursar47 Thank you for your lovely comments, we are delighted that you enjoyed your recent spa stay with us. The team will be chuffed that you enjoyed all aspects of your stay and we do hope that we have the chance to see you again. Fingers crossed, I haven't lost anyone in Room 101 yet. Best wishes Melissa Watson

"Mostly very good - let down by meals"

3
02/06/2017

We have been before - an excellent golf course with some devilish holes. New spa looks brilliant - missed it because it was fully booked. Rooms excellent and hotel services good. The let down was the meals - very ordinary and the meat was disappointing.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Tinker414 Thank you for taking the time to review Kenwick Park. I am delighted that you enjoyed the golf course, hotel and services that we have on offer. But I am sorry to hear of your disappointment with the food and will be passing your comments on to the kitchen team so that we can review the food offering. The team take all comments to heart and will ensure that we reflect your comments in our new Summer menu. Thank you once again for your comments as these do assist us in improving our standards and services. Best wishes Melissa

"Superb value for money"

5
18/05/2017

Kenwick Park Hotel was an excellent choice for our golf trip to Lincolnshire, with a superb course on site and easy proximity to other good courses. The Hotel offers good facilities highlighted by to wonderful leisure suite especially the hydrotherapy pool and ice room to take away aches and pains post round. My room was in an annex which made it a quiet location, a large bathroom and a comfortable bed made it a good stay. The breakfast buffet was freshly cooked with plenty of choice and the bar was well stocked with a good choice of beers. The location also makes it a great wedding venue. The town of Louth is a short drive away which gives a good choice of restaurants and pubs.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Michael I Thank you for your lovely review. We are delighted that you had a most enjoyable visit to Kenwick Park and its facilities. It is great to hear that you managed to use all of the facilities that we have on offer on the estate and we hope that you get the chance to visit us again very soon. Best wishes Melissa Watson

"Incredible lodges incredible hospitality!!"

5
07/05/2017

I cannot recommend this place enough. We stayed in one of the Retreat Lodges and the lodge was absolutely fantastic. Spacious, clean, cosy and very well furnished and designed. We stayed for a hen party and the help and hospitality I received both during the organisation of the weekend and on arrival were fantastic. We will all definitely be coming back and recommending others. Special thanks to Amy who was such a great help to me and was so helpful with the million questions I must have emailed! :)

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Lisa M Thank you for your lovely review, I am delighted that you had an enjoyable visit in one of our Retreat Lodges. They are set in a beautiful location overlooking the golf course and are full of the mod cons inside. I hope to see you very soon on your next visit. With best wishes Melissa Watson

"Great place with some great views "

5
28/04/2017

A nice quiet tucked away hotel. The staff were polite helpful and funny upon arrival. The room was spacious, well equipped and clean. The lounge area was nice to sit in and relax with a good coffee, after a coffee I had a walk round the grounds which was lovely, so quiet and you can watch the golfers too. Dinner was served well presented and tasted amazing with a good few wines and good servers, especially the nice gentlemen with a moustache. They had a deal on two for two people which they said I could half which was appreciated but I ate off the normal menu. With the quiet ground I had a great nights sleep and looking forward to staying there again.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Joseph0301 It was lovely to hear that you had an enjoyable visit to Kenwick and the team looked after you so well. Leslie is delighted with the comments about him and is glad that he made your stay memorable. We look forward to you staying again very soon. Best wishes Melissa Watson

"Golfing trip with friends"

4
24/04/2017

I left this hotel thinking the most outstanding part of a stay here is the staff. They were all so friendly & helpful. At breakfast I couldn't find any marmalade & both times a member staff found me some with no difficulty. The rooms are a good size. there were no robes in the room but you could ask for one if needed. There were tea & coffee making facilities in the room but not as good as I have found in other hotels. The grounds are stunning with a scenic, challenging golf course. The hotel is away from the main road so it is quiet. I can imagine this would be a good venue for a wedding. You can book for just bed & breakfast or include your evening meal. The menu for the evening meal we had included 4 choices for starter, main course & dessert (which included a cheese & biscuit option). I had the blade of beef which was very tender. I would have liked less meat & more vegetables. The cheeses were very tasty. Unfortunately where this hotel is situated the mobile phone service was very patchy & intermittent. There is free wifi but it is very slow. I tried to send an email from my ipad & phone & both failed. You would struggle to keep in contact with work or family with poor service from your mobile phone or computer/ipad.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Jill B Thank you for your lovely comments regarding your recent golfing trip, I am delighted that you enjoyed your visit and the challenging golf course. I have passed on your comments to the team involved so that they can see how much you enjoyed your visit and I hope that you get the chance to visit and try out the golf course again. I am sorry that you experienced issues with the wifi, I will look into this as we have had the system upgraded and I have found no patchy signal pockets in the building now. Our team are dab hands with technology and we would have assisted you in sending your email successfully. Best wishes Melissa Watson

"Afternoon Tea"

1
20/04/2017

Our family decided to visit the Kenwick Park for afternoon tea on Easter Sunday. We were having a quiet Easter as 1 family member was working on the other 3 days so this was to be our 'highlight'. We were very disappointed with our food. We each had 4 quarters of a sandwich-ie 2 rounds of bread in total. We could hardly taste the bland contents. 1 with egg mayonnaise, another with some grated cheese, another with I think morsels of chicken and the last an extremely thin slices of smoked salmon and cucumber. My granddaughter's lunch box is more interesting. Along with this was 1 small mouthful of sausage roll, a small dry scone with miniscule jars of jam and cream, a small 2 bite piece of carrot cake and a small round soft-spoken not fresh, short pastry cake. The pot of tea was OK! We do not recommend this establishment for afternoon tea. Mike Reed

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Mikereed56 Thank you for taking the time to review our afternoon tea, I am sorry to hear of your disappointment when you visited us on Easter Sunday, I can assure you this is not the service and standards of which we are proud. I hope that when Leslie, our Operations Manager called you to discuss your points in finer detail, he also allayed your fears for returning and we look forward to welcoming you back very soon. Best wishes Melissa Watson

"Delicious food "

5
18/04/2017

Me and my partner came here for a wedding at the beginning of April. The building and the grounds are very beautiful and the food is even better. Brie for starter, the Brie oozed out when the crispy coating was cut into. Roast beef with trimmings for the main, again very nice, but we had to ask for more gravy as by the time I nearly finished the meal, the gravy had run out and the food was rather dry. We had a banoffee meringue for the pudding. The wait staff were very professional. There was a problem with the card machine at the main bar, so the lady took me to the other bar to pay. All in all, a really good day and the food was amazing.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Hi Princess-Tashy Thank you for taking the time to review your friends wedding, we are delighted that you enjoyed the day, grounds and the food. The Wedding team will be chuffed with your review and we look forward to seeing you again. Best wishes Melissa Watson

"Great place to stay and lovey food"

5
15/04/2017

A group of friends stayed there and loved it. Nice rooms and good facilities . We visited and had a meal with them which was lovely. Staff were welcoming and very pleasant. Food was very good and the wine selection was lovely. Also had a ukulele band entertain us!

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Thank you Tim M It was lovely to read that you had an enjoyable visit to Kenwick Park and the Golfer's Ukulele Band entertained you, I think they would of carried on until the early hours if they could of done! I hope that you get the opportunity of visiting us again very soon. Best wishes Melissa Watson

"Very enjoyable, relaxing stay."

5
07/04/2017

We only live a few miles from here, this is the first time I've took my fifteen year old on a short break alone. Kenwick has a relaxed country house atmosphere, very friendly staff and guests, Our room 208 was lovely and clean with a wonderful view of the golf course, the beds were super comfy and the room was quiet. My Son played Golf and said it was one of the best courses he had visited again was very friendly and welcoming. We also visited the Spa and pool area very clean and friendly, great facilities. We did not want to leave. I would have no hesitation in staying here as a lone traveler as it felt so homely. We will be back, we loved it, thank you.

Kenwickmanagement, General Manager at Best Western Plus Kenwick Park Hotel, responded to this review
Dear Irse Thank you for your lovely review, it was great to hear that you had an enjoyable visit and that we achieved our goal of being homely. we hope that you do get the chance to visit us again very soon. Best wishes Melissa Watson

"Golf and Spa weekend"

5
01/04/2017

This hotel with golf and spa is well worth a visit, and represented great value for the weekend. The chaps were playing golf and the ladies were visiting the spa, where they also each had a pre-booked treatment within the cost. Enjoyed the golf, an interesting course and would certainly like to play it again. We were booked into the superior rooms in the main hotel, four poster bed, a large seating/ lounge area and a large bathroom and shower. The room was well fitted out and had a good view over the 10th green. Could not fault the room Within our package was a two course evening meal, had a good choice of starters and mains, the braised beef main dish I had was excellent. All our group were complimentary of the the dishes served. Breakfast is buffet style , everything you would expect and most enjoyable. The hotel staff were friendly and helpful, nothing was too much trouble, made you feel, very welcome. There are log cabins within the grounds that can be rented , and in doing so you have the use of the hotel and leisure facilities. We had an excellent weekend and breaking down the overall cost per couple ,it was very good value for money. Would I go back, of course.

Kenwickmanagement, General Manager at BEST WESTERN PLUS Kenwick Park Hotel, responded to this review
Dear Nick C Thank you for your lovely review. We are delighted that you enjoyed your stay and we look forward to seeing you again very soon. Best wishes Melissa Watson

"Nice hotel in nice surroundings"

4
29/03/2017

Stayed here a couple of times on business. The rooms are comfortable and clean and staff are friendly and helpful. Breakfast is buffet style, or some items are made to order. The setting for this place is what makes it special, if you get a room looking out onto the grounds (golf course) it can be very pleasant. Haven't eaten here of an evening, but colleagues who have say they had no complaints. There is also a really nice country pub nearby, known locally as The Splash.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Neil C Thank you for taking the time to review Kenwick Park. We are glad that you enjoy your time when visiting us on business. We are in a lovely setting especially with the lighter evenings. I hope that you get the opportunity to visit again and sample our cuisine soon. Best wishes Melissa Watson

"Comfort and Quality"

5
25/03/2017

Have stayed a number of times, why, because the staff food and hotel are so good. This a quality hotel, with a real homely feel set in beautiful park land. The new pool and Spa are excellent. Loads of parking right next to the hotel. Good free wi fi

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Mike T Thank you for your lovely review, we are delighted that you have a good time when you come and stay with us. See you again soon Melissa Watson

"Spa Day!!"

3
22/03/2017

Lovely facilities, and really nice front of house staff. Afternoon tea was stunning and very nicely laid out. The only thing that lets this place down is the treatments unfortunately, had a full body massage and half hour facial. Wasn't asked about pressure or areas I need focusing on, wasn't asked about my facial concerned or what I currently do. Pressure was light and not firm enough. My extra treatment I booked over email wasn't booked in and couldn't be accommodated, no apologize, just brushed under the carpet. Overall an average experience and prob wouldn't return.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Emma C for your recent review of Kenwick Park, I am delighted that you loved the facilities and enjoyed your afternoon tea. But I am sorry to hear that you were disappointed with the Spa treatments that you received and it is with regret that we did not pick up on your disappointment whilst you were still in the Spa so that we could have amended the treatments being given. I have asked the Spa Manager to investigate your points with the therapist involved to ensure that this was an oversight on her part and an isolated incident and come back to you with her findings. The therapists are trained to follow a set procedure with all new clients to discuss the treatments that they are receiving to ensure that they are happy from the start. The team are genuinely sorry that they missed the additional treatment and that this couldn't be accommodated. I am sorry that you felt that they brushed this under the carpet and this was not their intention. They take all comments very seriously and would have tried to see if they could fit this additional treatment in. I appreciate that these points marred your visit to Kenwick Park and hope that you will have the opportunity of returning so that we can show you our true capabilities. Best wishes Melissa Watson

"Spacious and Very Comfortable"

4
27/11/2016

My husband & I stayed here for one night in November. The reception staff were friendly & very helpful. The room was clean, large & very spacious with modern furniture & fittings. Breakfast was the usual self service with yoghurt, cereals, breads, continental & full English. All presented well & hot. Surroundings & gardens lovely. Facilities included a swimming pool & gym & free wifi. Would recommend as an overall great stay.

"Hungry! Hungry! Hungry!"

3
12/11/2016

Hotel is nice enough, rooms are comfortable and spacious. However, here on a Saturday night to be told that the restaurant is full and they are too busy to provide room service. It would seem we are going to go hungry unless we travel to Louth itself which is a few miles away. Very disappointing service.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for feedback, we are delighted that you had enjoyed the hotel facilities but sorry to hear that you were unable to get booked into the restaurant. It is with regret that we were unable to accommodate your meal requests on Saturday night as the restaurant and function room were busy, we do try to accommodate our residents but on Saturday night we were overwhelmed with bookings. I do hope that you get the opportunity of visiting us again. Best wishes Melissa Watson

"Excellent service and food"

5
31/10/2016

Very pleasant and friendly receptionist when I rang to book a meal. Greeted by name on arrival. Very welcoming staff. Food excellent and reasonable prices. Very nice surroundings. The seafood risotto was exceptional for my starter. Short crust pastry beef and mushroom pie was delicious for main with home made chips and peas and a good quantity of very tasty gravey. Too full for pudding. Worth going and I will go again.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you SteLincs for your lovely comments about our restaurant service, we have just introduced a new menu and are delighted with the feedback that we have received about it. I do you get the chance to return and test out our puddings. Best wishes Melissa Watson

"70th Birthday Celebration"

5
30/10/2016

We decided to hold my Mum's 70th birthday celebration at Kenwick. We booked an 8 berth Lodge for our overnight stay for some friends and family, and other friends booked to stay in the hotel rooms. There was to be 22 of us altogether and we booked to eat in the hotel restaurant. I was anxious as it was a surprise for my Mum, but I couldn't have asked for the whole evening to go any more perfectly! We asked to check in a little earlier so we could decorate the lodge, no problem at all! The Retreat Lodge (No.3) was immaculately clean and gorgeous. We were very impressed. We then asked to decorate the table in the hotel restaurant that afternoon..again no problem at all. Due to the size of our party, we had been put in the side room adjoining the restaurant. The large table was already set beautifully when we got there, the staff were so helpful, finding a cake stand to present the cake on. The evening went brilliantly. All staff were polite, helpful and couldn't do enough for us. The food was absolutely gorgeous...we chose from the set menu at £26 a head. The service was prompt and friendly. Everyone really enjoyed their meal. The whole evening was perfect! In the morning, some of our friends that had stayed in the hotel praised their rooms and the lovely breakfast. I would definitely recommend this hotel and lodge accommodation for a large celebration.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Sarah A for your lovely comments about your Mum's birthday celebrations, I am delighted that you all had a great time in the cabins and at the meal in the hotel. It was great to see that the 22 could manage to get together at the same time and we do hope to see you all again soon. Best wishes Melissa Watson

"Fantastic Facilities"

5
28/10/2016

Stayed here for 1 night en-route to Hull for business Hotel is exceptional, staff very professional. The gym facilities are exceptional. I was lucky enough to have a 'normal' room, imagine my surprise when it included a king size four poster bed! High-speed wifi was bullet proof during my stay. Breakfast was lovely and set me up for the day

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Justin P Thank you for taking the time to review Kenwick Park, I am delighted that you were looked after by the team and enjoyed the King Size 4 Poster bed - I do hope that you get the chance for a return visit. Best wishes Melissa Watson

"Fantastic"

5
23/10/2016

We really did not know what expect as 3 couples all celebrating our 50th birthdays. The receptionist was so helpful and welcoming and lodge 73 was outstanding as soon as we opened the door. It was wow!! Very clean, spacious, warm and cosy. 2 double bedrooms with en suites which were top spec then a family room with a family bathroom. Thel lounge and kitchenette was huge. Tv and ipad with games and dvds to use. We were in the woods but we got a takeaway delivered which was excellent. We were given a day pass each to the new 4.5 million pound spa and health club which was breathtaking, it was such a pleasure to go there and swim, go in the spa, sauna and outside pool...awesome!! We all said it was superb, and a fab 3 night break. Thank you.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear janeybaby59 Thank you for your lovely comments about our log cabin accommodation, I am glad you enjoyed the birthday celebrations and I hope that you have the chance of visiting us again very soon. Best wishes Melissa Watson

"Spa weekend"

4
19/10/2016

Myself and 3 lovely ladies have just returned from a spa weekend. Wow, the spa facilities were amazing, after the refurbishment. Beautiful pool and poolside facilities. Lovely steam and sauna , footbaths, ice room and warm room. Only 2 small moans. Sadly only 4 poolside loungers which was nowhere near enough, and no hooks to hang your robes/towels. The staff in the spa were great and we were truly pampered. We stayed in a cabin which was just lovely. The food was amazing especially the beef. Breakfast sadly no eggs, waiting for bacon and sausages and although we asked twice we never got any croissants. On the whole fabulous

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Claire H for your recent review of your spa weekend. I am delighted that overall the stay was fabulous and have picked up your points for improvement with the team. The lack of hooks were a design error and this has been picked up and is being addressed as we speak. Thank you once again for your comments and we look forward to seeing you again very soon. Best wishes Melissa Watson

"Leisure break"

5
17/10/2016

This was our first visit to this hotel and we thoroughly enjoyed our stay. The room was good and comfortable and the staff were very friendly and efficient. The new health spa is amazing. The hotel is in a quiet rural location but only a five minute drive from Louth. A car is essential to get around this part of Lincolnshire. I'm sure we will return.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear RobinW Thank you for your recent review about our hotel. I am delighted that you enjoyed your first visit and I hope this will not be the last! Best wishes Melissa Watson

"Wedding "

3
14/10/2016

Nice hotel . Well priced meal for two and lovely. I had fish and it was lightly battered and really fresh. Leisure facilities are excellent. Looking forward to wedding tomorrow. Will update on breakfast etc Free parking. Ipod player a nice touch.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear PKUK Thank you for your review, it was lovely to hear of your experience of the hotel on a Friday night with our dedicated Fish Night Menu and hope that the rest of your visit was enjoyable too. Look forward to hearing from you. Best wishes Melissa Watson

"repeat visit"

4
14/10/2016

Once again we have enjoyed our stay at Kenwick Park The golf course was having some maintenance work done but we had been aware of that prior to visit. This did not spoil our enjoyment in spite of the inclement weather excellent leisure facilities only problem was in not being able to use when we arrived early unlike other hotels we have been allowed to use leisure facilities prior to our check in time But once 3pm arrived we enjoyed all the facilities Normally we go out of the hotel for our evening meal on this occasion we were staying D B and B and what a delightful experience that was Excellent food and service we shall definitely eat in the hotel in the future

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you maureend243 for your lovely comments about your recent stay, I am delighted that you had an enjoyable visit and you had the chance to dine with us. Fingers crossed for your next visit that the sun will be shining for you! Best wishes Melissa Watson

"FAILED/Cancelled"

1
12/10/2016

Booked here for a spa day online for a friend and myself. The website took me to Treatwell.Co.UK booked and paid ONLY to get a phone call the following morning to say the package I'd booked wasn't available Friday, Saturday and Sunday. BIG disappointment. I'm very angry now to have to start looking again. Shame on you Kenwick for not being able to get your details on your website correct!!!

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear 52holidayqueen Thank you for taking the time to post a review. I am sorry to hear of your disappointment with the booking of a spa day, we have our own booking system here at the clubspa that would should the packages we have on offer and what days they are available, so I am at a loss as to why you would of been directed to the treatwell website for your booking. We do partner with them for some of our packages and I will thoroughly investigate as to why the information is not displaying correctly and get this rectified immediately. Please do get in touch with our clubspa on 01507 353008 and we would be delighted to discuss the packages we have on offer. Best wishes Melissa Watson

"Stunning"

5
11/10/2016

I stayed here during a business trip. This is a fabulous hotel with stunning grounds and facilities. The rooms were clean and extremely well presented. Staff were very helpful. The restaurant food is of really good quality. Whether you are staying for business or pleasure I would definitely recommend this hotel

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely review, we are delighted you had an enjoyable stay with us whilst on business and hope that you come and stay again in the near future. Best wishes Melissa Watson

"The cabins are great"

3
07/10/2016

The kenwick park hotel is 5 mins drive away from the Louth city centre. There is two restaurants one a la carte and the other is pub grub. Great place. They pool is open all day and spa has all the treatments you may desire. The walk from the hotel back to the cabins can be scary at night LOL

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your recent review regarding your stay in one of our lodges last November, its great to hear you had a good time. Hope to see you again soon. Kind regards Melissa

"Lovely stay"

5
04/10/2016

I stayed at the hotel as part of a golf package. The hotel was great. Friendly staff who made us feel very welcome. The bar was well stocked and our 3 course meal was beautiful. The room was much larger than we expected and was clean and well kept. The onsite spa facilities were modern, clean and friendly, a must visit. We will definitely be visiting again. Thank you to all the staff who made our weekend a memorable one.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Chris H for your lovely comments about your recent golf visit. I am delighted that you had a memorable visit and you were well looked after by the team. We hope to see you again next year. Best wishes Melissa Watson

"Superb spa experience"

4
03/10/2016

If you book the personalised 2 hour spa experience, ask for Zoe from Selby. I've been to a few spas and have always found something that could have been better! Well no complaints this time, I wasn't left alone 'to relax while my mask works into my skin' but had a wonderful head and hand massage instead. I had had an operation on my foot but this was no problem for my therapist and she was very caring and solicitous, making sure I was comfortable at all times. Would thoroughly recommend. We were a group of friends celebrating a 60th birthday and stayed in one of the lodges. You really need a car as we were the furthest lodge from the hotel, unless you are all fit and able! The hotel provided a courtesy mini bus to take us up, and bring us back, to the hotel for dinner. A thoroughly enjoyable weekend.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Catemo for your lovely comments about the spa and the therapist - Zoe. She will be absolutely delighted with your comments about your visit. We do have a friendly bunch working at the hotel and we are really proud of our new development. I do hope that when you are fully fit again that you have the catch to enjoy more of the Kenwick Park experience. with Best Wishes Melissa Watson

"Calm, Quiet and another relaxing weekend"

4
02/10/2016

We have just returned from another great stay at Kenwick Lodges. We travelled with friends and stayed in a 3 bed lodge with two bathrooms. The lodges are of great size and are secluded into the woods. We had a few issues with the cleanliness of the lodge but this was sorted in a polite and helpful manner and we cannot fault the staff. Our partners had a round of golf and we had a lovely Afternoon tea. Previously we have used the spa etc and were pleased with the treatments we had. You do have to drive to reception and spa if staying in lodges as it is too far to walk and down a very bumpy road which is not lit at night. We went into Louth for dinner on the Saturday night and ordered a taxi.(Deanos of Louth) When it turned up the driver was very helpful and helped us all in and then turned on the music and disco lights. It was amazing. The charge was really reasonable and he was on time on both routes. I would recommend this retreat with you want a relaxing, quiet time away all year around.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for reviewing your recent visit to Kenwick Woods alwaysawayengland, it was lovely to hear that you enjoyed both the spa and the local night life. I am sorry to hear of your initial issue with the lodges, do I am delighted to hear that the team looked after you well. I do hope we get to see you again very soon. Kind regards Melissa Watson

"Superb Place"

4
25/09/2016

Went here for a wedding, the place is lovely, the grounds are lovely and so too are the staff, very polite, professional and quick to serve. Drinks were reasonably priced (not cheap but not over the top) the whole day went well and the evening entertainment was fantastic, a live band who played all the right music for the party to keep dancing. The food was something special, everything cooked nicely, good portions and everything was hot. A great venue, well worth a weekend stay, nice spa facilities and the golf I understand is good too.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Hello Yorkshireshacko Thank you for your comments about your recent visit to Kenwick for a Wedding Celebration. It was lovely to hear that you had an enjoyable time and the staff looked after you so well. We do love having a good wedding bash and all the celebrating that goes with it! Maybe next time you can get time to stay over and experience the spa or golf facilities? Best wishes Melissa Watson

"Enjoyable break"

5
21/09/2016

We had a lovely 2 night stay at the hotel. Our room was lovely, decent size. We booked half board and the set menu was great and very tasty. The breakfast was also lovely with a choice of English Breakfast, continental with also a choice of cereals, fruit salad. The new leisure facilities were brilliant, such a relaxing environment. There was a gym, a swimming pool, outdoor hydrotherapy pool (a bit like a rectangular hot tub), spa pool (jacuzzi). You could also choose from a steam room, ice room, Sauna, foot spa and many more. There is also a golf course, and if you did not want to stay at the hotel itself, they do have lodges. This hotel feels more like a 4 star hotel than a 3 star. The staff were very friendly and helpful and we both had a pleasant stay.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Hello Moria W Thank you for your lovely comments about the hotel and the facilities we have on offer, we are delighted that you had an enjoyable stay and were impressed with the new Leisure facilities, we certainly are! I hope that you have the chance to visit us again and stay in one of the lodges? Best wishes Melissa Watson

"Wedding Hotel Stay"

4
19/09/2016

Stayed here after my Daughter's Wedding. Had a family room with my partner and I with my youngest Son. We were on the ground floor and had a view of a grass slope up to a path. Had all the creature comforts apart from Air Conditioning. Comfy double which we had a decent night's sleep in. It was pricey even with a discount but nothing else to complain about.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments and congratulations on your Daughter's Wedding celebrations! I expect you are now having a bit of time to relax after all the planning and partying with family and friends. I do hope that we have the chance to welcome you back to Kenwick in the near future. Best wishes Melissa Watson

"Good venue for a wedding in this area"

4
18/09/2016

Whilst I had initial problems getting in touch with the venue (they did not respond to my email) once I phoned things were easily sorted. I found the check in time of 3pm late compared to other hotels but then they did offer a later check out time of 11am. They were very good at letting me check in early which meant I could have a shower and get ready for the wedding I was attending. I was not particularly looking forward to the food as my experience of mass catering at such venues has not been been great but on the whole I was impressed. The room was very nice although little details need attending to, e.g., the light for the mirror in the bathroom did not work, there was a gap between the tiles and the bath resulting in a slight smell of damp. Overall a good place to stay and the added benefit of using the leisure facilities (which I did not have time to use) was a bonus. I think that it is a good place for a wedding although they could have done better tidying up the room prior to the evening do - perhaps ask people to vacate the room for 1 hour would have been a good idea.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Hi Carol G Thank you for taking the time to review Kenwick Park hotel. I am delighted that you had an enjoyable stay for your friends wedding and that the food surpassed your expectations. I have noted your comments about the room and will investigate with the team further. Having spoken to the events team about the room turnaround, it was on the Bride & Groom's request that we did not ask the guests to leave the room as they didn't want their guests to disappear around the building, losing the atmosphere, Although I appreciate that in the ideal world closing the room for an hour to completely tidy the room would have been better. We hope that you have chance to visit us again soon. Best wishes Melissa Watson

"Mr Younger"

5
13/09/2016

very nice, staff were helpful, the hotel was very clean. no air con in our room 307 big 4 post bed and the room had lots of space, could not view tv from bed as drapes around the bed but good views from windows and had to have both windows opened to keep cool so lovely, the new pool and spar is one of the best i'v have ever used. short drive to town centre and if a golfer then you are next to the golf club. will stay again.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Mr Younger Thank you for taking the time to review the hotel, the facilities and the views. It was lovely to hear that the staff looked after you so well and I have noted your comments about the drapes and will see what the best solution will be. See you again soon. Best wishes Melissa Watson

"FAB LODGE RETREAT"

5
12/09/2016

Stayed in Lodge 60 - We booked late but we were accommodated in a fantastic dog friendly lodge located next to woodland walk on the park. The lodge was very well equipped and very spacious. The setting was beautiful and private with other lodges a good distance away. The facilities at the Club Spa are top notch and we will definitely be returning here. We brought our 2 dogs who had a brilliant time. Staff at the hotel and the spa were very friendly.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments, I am delighted that you had an enjoyable stay in one of our lodges and had the opportunity of using all the facilities we have on offer. See you again on your next visit. Best wishes Melissa Watson

"Online booking disappointment."

1
10/09/2016

Whilst I only live local, having stayed here before and enjoyed my stay with friends, I felt it was the perfect place to just get away from it all for a night. Just wanted some quiet time. I decided to book a last minute room online through the Best Western website, quite late in the evening. On arrival at the hotel the night porter advised me that all the rooms were taken and I did not have a booking. I was very disappointed but he kindly passed on my complaint to reservations. Both the porter and Amy were very helpful, empathetic and an asset to Best Western. Sadly though the booking system let me down. The hotel is set in beautiful grounds and the food is excellent. Staff are professional and polite and if you manage to get a room you won't be disappointed. They also have state of the art health spa facilities. Get your act together Best Western your administration system is letting this lovely hotel and it's staff down. It is embarrassing for team members to be put in that position. I am very polite but some people may have been very angry and confrontational in such a situation. Be honest with yourselves, if your online system is letting your customers down do something about it, don't blame the hotel staff and at least offer a compensatory drink should your dissatisfied customers ever return. Had I been able to stay this review would have been 4 stars so to avoid disappointment if you book online follow it up with a call to the hotel, they can reassure you all is well. A pleasant experience will await you.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you Sonia for your review of the booking system. I am sorry to hear of your disappointment and I will be investigating this matter with Best Western to see what had happen for your booking to not be fulfilled. Thank you for your kind comments about the team, I am delighted that you were well looked after and I will be forwarding these comments to those involved. I do hope that you have the opportunity to stay here in the future. Best wishes Melissa Watson

"Refreshing break - nearly excellent!"

4
10/09/2016

Cosy, clean woodland lodges, good service and top of the range spa facilities. This hotel and spa has the potential to be excellent but felt the small details were overlooked. I'd have certainly given 5* with the following suggestions: Poolside hooks for towels; Streamline look is preferable, I guess, and looks great when the pool/spa is empty but by the time we got there in the afternoon there were piles and piles of robes and towels festooning the poolside. This resulted in someone else picking up my robe as mistaking it for their own, and we were reminded by staff there would be a fine/charge for not returning our robes and towels! It'd be a lot easier for guests if there were some hooks or rails. The same would be helpful in the changing facilities. Disposable cups for water; there's a water filter/fountain in the pool area but it dispenses the water very slowly and is quite difficult to drink from, resulting in queues of people. Providing cups (and a bin) would, in my opinion, be a sensible option. Soya or dairy alternative milk option, especially at breakfast; we asked for this but there was none on site. It's not the 1980s Over all, great facility with good hygiene standards and (mostly) friendly staff.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your recent review about Kenwick Park. I have spoken to the Clubspa Manager who has said “Thank you for your feedback Alice and we are really pleased that you enjoyed your stay overall. Now that the spa has been open for 12 weeks we are actioning the comments and feedback from guests by having a robe and towel storage unit built on poolside in the thermal spa area which will be installed by the end of September. Good point also about the cups which we will take on board” It is with regret that the soya milk option had run out as this is part of the breakfast offering and should be available all the time, this is clearly an oversight on our part and I can assure you will be rectified immediately. We hope you get the chance to come and see us again soon. Melissa Watson

"A lovely place to unwind"

4
08/09/2016

An hotel with excellent facilities, although we didn't use them, others in our family were very impressed. I will make sure that I take my golf clubs next time! The breakfast was OK however the breakfast could be improved, as often happens when bacon and fried eggs are kept warm in chafing dishes, the bacon was either very dry or very soggy and the fried eggs tended to be over-cooked.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments we are delighted that you enjoyed your visit, we hope that you get the chance to visit us again and use the facilities next time. I have noted your comments about the breakfast and will keep an eye on the quantities they are putting out at any one time as working this weekend's breakfast we couldn't keep up with demand, so the bacon and eggs we effectively straight from the kitchen. Best wishes Melissa Watson

"Disappointing"

3
07/09/2016

We stayed in Lodge 75 for two night while attending a family wedding in the area . We were staying with our son. His wife and our 22 month old grandson .When booking we had asked for a cot .A few days before our stay we phoned to check our reservation and to check there was a cot . On arrival no cot was evident .But upon a search we found a travel cot at the back of a cupboard in the hall .So we set to erecting it .This was when we found the cot was damaged. The plastic base looked as if it had been melted so would not stay flat so it was impossible, to lay the mattress base on top .On inspection the mattress base was very stained and very unpleasant .Also there was no bedding for the cot .We phoned reception and they told us that bedding was not provided for cots.It would have been helpful to have been told this when booking ,or even have it on our paperwork,but as this was not the case we had nothing with us to use .When we explained the situation and the state of the cot ,the receptionist arranged a replacement cot and also some bedsheets for us to fold up to use in the cot . The lodge felt as if it could do with updating ,furniture looked tired .Dirty utensils and dishes had been put away in the kitchen so all had to be washed before we were able to use them . Beds mattresses were very hard and beds very creeky.. The lodge is not well sound insulated and you are aware of every sound from each room . Talking to staff we were given the impression that the lodges are of various standards .We felt for what we had paid it did not come up to standards expected . A real shame as we are often in the area visiting family and might have chosen to stay again ,but probably not after this experience . Having said this the staff we encountered were very pleasant and helpful .

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your recent review about your lodge stay at Kenwick Park Estate. I am sorry to hear of your disappointment with the facilities that were provided to you and I have spoken to the Housekeeping and Maintenance team to action the points that you have raised and so that we do further disappoint. This is not the service and standards to which we are proud of. We manage the rental on a number of the privately owned lodges in the Woods, to which have been kitted out and designed by the owners themselves and have already discussed the points raised with them to get the issues we can immediately rectify done. Thank you for your kind comments about our team members and I do hope that we have the opportunity of seeing you again soon. best wishes Melissa Watson

"LODGE 51 FOR A FOUR NIGHT BREAK: CEDAR LODGE DOG FRIENDLY"

4
07/09/2016

We were very impressed with this huge modern lodge. Three double bedrooms and two bathrooms, spacious open plan lounge, kitchen, diner. In a beautiful woodland setting, heavenly to sit out on the verandah and listen to the birds. The hotel and pool are situated quite a long distance from the lodges. The leisure facilities were spotlessly clean and very modern. We used the pool and the steam room then the café. Lovely fluffy white towels provided and a warm welcome from both hotel and leisure staff. We drove to Saltfleet for the dog friendly beach, Louth for shopping and eating out. Tip: take a good map! The lodges are not within walking distance of anything really but woodland. I do feel we had good value for money however I really didn't feel it was family friendly. It was a creating your own fun sort of holiday. Not only was there no WiFi we also couldn't get any mobile connection and were unable to contact family at home from the lodge. I was constantly trying to keep my noisy 8 year old quiet as the lodge park itself was silent (even on Bank Holiday week!) The pool is more of a spa type with lanes and a small area for children. The whole hotel and lodge park seems designed for middle and upper class golfers and ladies on spa days. No children's play areas. I would think this more suited to couples and business trips. Beautiful but not for families.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your recent review regarding your lodge break. I am delighted that you had a great time using the facilities we have on offer. The lodges have been styled to be a retreat away from everyday life which is why there hasn't been the development of more services and facilities down on the site. However a car ride away there is all the facilities available to suit all ages. I will pass on your comments to the Owner for his next development plans so that he can review what facilities we have on offer. The bank holiday weekend we were full but our guests were out and about at Cadwell Park and the local area so this does make the Woods complex quiet. I hope that you get the opportunity of seeing us again soon. best wishes Melissa Watson

"Be prepared!"

1
07/09/2016

We stayed at lodge 30. We have stayed at many hoseasons lodges before but this is the first where you have to spend the first 3 hours cleaning the bedroom. The walls are timber as you would expect what you would not expect is your clothes being coated in dust as you brush past to get into bed. My wife runs a cleaning company and so with knowledge commented that it is at least a years worth. I actually wrote my name on the side table. The bathroom was clean but every other surface was filthy. It took my wife until 2a.m to clean the filthy walls and rancid carpet before we could attempt some sleep. The verandah around the building is covered in cobwebs all the way round as though no one has lived there for years. Do not spend your hard earned money on this.

"First Class Hotel. exceptional staff"

5
06/09/2016

Stayed 1 night for wedding anniversary, booked superior room, room 306 which had a 4 poster bed, en suite the size of a small hotel room, very well furnished, views out over the golf course, room located directly above restaurant used for the evening meal and has the same square footage of the restaurant On arrival we had a sharing sea food platter at the conservatory bar (see photo) the quality and quantity of the freshly prepared food was exceptional the price of £9.95 is very good for quantity Booked dinner bed and breakfast, could not find menus prior to visiting have attached photos of conservatory bar and restaurant menu and the menu of the day, we were allowed to mix and match from both menus for our very good 3 course meal, accompanied by a very good large glass of house red, fresh jug of ice water on table refreshed as required through meal waiting staff very personable and happy to help breakfast was outstanding, full English, cereals, yogurt, pastries, fresh fruit juice as a self service buffet in conservatory Guests can use the new spa from check in at 1500hrs to 1000hrs the following day, good range of facilities in the spa, unlike most spa resorts we have been in before children are allowed in to use the pool (not allowed in sauna, steam room etc.) there is a spa lounge which serves cream teas, afternoon teas etc. as a new facility very welcoming, lockers provided the best we have seen for hanging clothes no money required you set your own 4 Dijet code, 2 towels provided a small one to sit on in sauna or tepiderium hotel has very good signage in the hotel making it very easy to find your way around if first time of visiting we were so impressed with the hotel booked to return in November

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you so much for your lovely comments, the spa facility, long awaited is the jewel in our crown and I am delighted that you have a great time at the hotel and spa. I will pass on you comments to the whole team as they will be chuffed that you enjoyed your stay. We look forward to seeing you in November. Best wishes Melissa Watson

"Pleasant golf break"

5
05/09/2016

Had booked in for weekend golf break but the monsoon rains put a halt to the Saturday afternoon round. Not to worry - spent a pleasant 3 hours utilising the spa facilities. Evening meal and breakfast were excellent. Very comfortable bed. Sunday morning round of golf was very pleasant on a very inviting and interesting course. All round was excellent value and enjoyable break.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments, I am delighted that you had an enjoyable visit even in the rain and the thunder storms, we all had our fingers crossed that we didn't have a power cut! I do hope you get the chance to return again and hopefully in better weather. With best wishes Melissa Watson

"Golf trip"

2
05/09/2016

Just got back from a golf trip to kenwick park and Best western hotel .The golf course was excellent vut the hotel was terrible .On the main the staff were fantastic but yhere was 1 male member of staff in the dining room was so rude .The food was terrible both breatfast and evening meal .The veg was raw the roast tates were has hard as rock .When we complained nothing was done

"Sister wedding"

5
04/09/2016

Fantastic place for a wedding fantastic service from start to finsh staff brilliant food delicious perfect rooms ready on arrival nothing was to much trouble new spa now open woukd recommened to any one

"Spa day"

3
03/09/2016

Were sent special offers after we had booked and paid for spa day! Facilities good but only four loungers round pool, needless to say with towels on. No where to hang towels when in pool. People saving places in various rooms by leaving towels and glasses on seats. Food excellent. Treatments also excellent. No feed back available either verbally or by email.

"A very pleasant stay and would go again; will not be disappointed"

5
02/09/2016

A great place with exceptional views and hotel superb. Restaurant menu needs an overhaul as food very poorly cooked; tasteless and boring. The staff helpful in restaurant but needs a bit more training. I would absolutely stay again but would prefer to eat out.

"Nice setting shame about the details"

3
01/09/2016

Imagine sitting on the patio with a good pint and watching the swifts flying in and out feeding their young. This hotel is set in lovely grounds bordering the golf course. However,on arrival there were no toiletries in the room,no soap,shower gel or shampoo. Next day we returned to our room only to find no towels.This was reported to reception who asked "which towels do you want". She later saw me in the bar with a cappuccino in one hand and a cold drink in the other. She asked " do want your towels now", she eventually placed them in our room. The food is ok but the staff are somewhat inexperienced but friendly, one asking me do I put chocolate on the cappuccino. We probably won't return sorry.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay at Kenwick Park. Whilst I am delighted that you enjoyed the hotel and its setting, I am sorry to hear of your disappointment with the service that you received with the housekeeping team. This is not the service and standards to which we are proud of, and I have spoken to the team to ensure that we do not further disappoint. As a rule we always ask if guests wish to have chocolate on their cappuccino, perhaps this was not worded correctly and further training is required. I am sorry that this has put you off from stay again and hope that I we do get the opportunity of seeing you again soon. Best wishes Melissa Watson

"Spa day"

5
01/09/2016

What a wonderful day I had at Kenwick Park, Louth. The service the treatments and the food were all excellent. Well done to you all. A big thank you to Lauren for her service and Nikki for her beautiful professional treatments.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments, I am delighted that you had a great day in our new spa facility, it is a lovely space. I will pass on your comments to Lauren and Nikki who will be chuffed to bits to hear that you had enjoyed yourself and we look forward to seeing you again very soon. Best wishes Melissa Watson

"Beautiful and peaceful"

5
31/08/2016

We went over the August bank holiday. The hotel is set in beautiful grounds with stunning scenery. Stayed in room 305 which was immaculate and over looked the golf course. The spa and pool area were very relaxing and very clean. The food in the hotel was faultless as were the staff. We would highly recommend this hotel. Couldn't find any faults. Definitely going back next year.

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking the time to write a review about your Bank Holiday stay at Kenwick Park. I am glad that you enjoyed the hotel and surroundings, it is a truly peaceful place. We look forward to seeing you again next year. Kind regards Melissa Watson

"perfect trip"

5
31/08/2016

we have just arrived back from a perfect stay at this hotel. We have no complaints the golf was superb great well managed course The spa and leisure center was the best we have experienced spotlessly clean friendly helpful staff which will ensure we make a return trip very soon Excellent breakfast a lovely comfortable room cheerful and bright if there had been a menu for the dining room on line we would have preferred to eat in.Maybe this could be addressed WE SHALL CERTAINLY RETURN A ND RECCOMEND

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments about the hotel and its facilities. I am delighted that you enjoyed your stay and look forward to seeing you again very soon. Best wishes Melissa Watson

"Room 301"

2
27/08/2016

Awful nite rest it's like sleeping in indoor fridge very annoyed very frustrated I hope that this doesn't happen to anyone else who wants to have a nice weekend we should sort it out soundproofing just deal with this issue it'sterrible for them out of money you pay to stay herebut the gentleman was very nice and you need me to 209 which I had a great

Kenwickmanagement, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking your time to write a review on your recent visit. I am sorry to hear of your disappointing night's sleep and I can assure you I will be fully investigating the issues that you have raised. I am glad to hear that the gentleman on the night time organised an alternative room for you. We do hope that we have the opportunity of seeing you again soon. Best wishes Melissa Watson

"Excellent golf and spa facilites"

5
27/08/2016

We booked this hotel for 2 golfers and 2 non golfers, through GolfBreaks. Had an excellent time, golf was good (lovely mature course) spa excellent (brand new with excellent facilites), rooms spacious, clean and well furnished. The inclusive meals, breakfast and evening meal, were excellent, could not fault our break at all. Staff were accommodating, pleasant and efficient.

"Great refurb"

5
24/08/2016

Came for a spa day. The refurb is lovely. Very clean and warm looking. Could do with a few more plants etc and there needs to be the timers in the saunas and steam rooms. Other than that it was great. The afternoon tea was lovely, best brownie I've ever tasted and my massage was great. Really enjoyed myself and will be coming back.

"iLodge Ultra - Very good"

4
23/08/2016

We stayed in the iLodge ultra as part of a long weekend golfing in the area. The iLodge was first class, high spec and had everything that we needed. There are 5 bedrooms (mix of doubles and twins, 4 bathrooms, a kitchen with all appliances required. There are two lounges, one downstairs as part of a large open plan kitchen, diner, lounge area and one upstair along with a pool table (proper one!), table football and poker table. Lots of smart gadgets all over the place. Only drawback for us was the wifi was very poor, this was reported to the hotel but nothing done about it. I would certainly recommend this but if wifi was required want some assurances that it was working as well as the rest of this great property. The hotel was a little tired, I can only comment on reception, bar and restaurant but all were old fashioned and in need of a spruce up. The golf course was excellent, well kept and a decent challenge.

"Spa get away"

3
23/08/2016

This hotel is ideally located for the airport and people who like to shop. The hotel staff were all very attentive and the restraint staff were exemplary. The room was small and needed updating. The tiles were cracked in the bathroom in several places. The bed was firm and the pillows all feather. However due to my husbands allergy the staff replaced them all very quickly. Parking facilities are excellent. The spa was lovely with good facilities we enjoyed the pool particularly. We had a treatment which was relaxing and the staff were very professional and friendly. Overall a relaxing stay and good value for money.

"Afternoon tea"

5
21/08/2016

I visited with friends for afternoon tea. The staff were really helpful and accommodated us even though we hadn't booked and they had a large wedding. The food was beautifully presented and more than enough. The views over looking the grounds were lovely and staff ensured that we were looked after throughout our visit.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking the time to review our new afternoon tea menu. We are delighted that you had a fabulous time and the team looked after you. I do hope that we have a chance to see you again soon. Best wishes Melissa Watson

"golf break"

5
16/08/2016

Very good check in, lovely staff. Straight off to golf, again nice staff in pro shop and very helpful. After playing golf got key for room and it was lovely, walk in shower and views over the golf course (room 305) with 4 poster bed. Dinner was excellent and breakfast was very good too. A help yourself buffet at breakfast with lots of choice. Sat nav took us to the wrong place but a quick call to the hotel established where we had gone wrong and quickly located them. Golf course was beautiful, some lovely holes and in good condition. All in all a great break and would return.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely review. we are delighted that you enjoyed your Golf Break and you were well looked after!! I am glad to hear that you would return and hope to see you again very soon. Best wishes Melissa Watson

"Lodge accommodation could be better."

3
15/08/2016

Came here to celebrate a friend's wedding and had a lovely time. However we were staying in lodge 75 and there is some room for improvement. We had family staying in the lodge next door which was fitted out to a much higher standard. Lodge 75 was somewhat tired and the bunk beds were extremely lumpy to the extent that my children had to lie on their duvet to make it comfortable. The bedding could do with replacing generally. On the plus side the jacuzzi bath was nice and the accommodation was spacious. The setting is also beautiful. There was wifi and Sky TV in the lodge too. The patio door wouldn't close upon our arrival, staff were quick to remedy this problem and it was promptly fixed.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking the time to review your visit to the Lodges at Kenwick Park. I am delighted that you had a great time with us at your friends wedding and the staff looked after you. I have noted your comments about the bunk beds and I will organise for the housekeeping team to resolve so that we do not further disappoint. We look forward to seeing you again soon Best wishes Melissa Watson

"Beautiful"

5
09/08/2016

We attended a wedding here and stayed in the hotel. The staff were all extremely friendly and helpful, arranging us an early check in so we had time to get ready before the ceremony. The location is beautiful and the food served at the wedding really very good - probably one of the best wedding buffets I've eaten. We paid the "wedding rate" for the room but even at the standard room rate it would have been excellent value.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely comments. We are delighted that you enjoyed the wedding celebrations, the day was beautiful (although a bit windy), lovely guests and the food did look great on the dressed buffet and plenty of it for seconds and thirds for some!!! We hope to see you again soon. Best wishes Melissa Watson

"Great staff"

5
08/08/2016

I stayed at this lovely place one week, and would love to come back. My stay was last week July. I was welcomed by Amy at the reception. Very friendly, helpful and nice. My room was okay, and the hotel looked nice. There is a golf course next door, spa at the hotel, good parking just outside, and lots of great English nature all around. It is also close to the town Louth, and a taxi to the center of town would only take a few minutes. The hotel also have a very good kitchen. I had most of my meals at the hotel, and I was impressed. I know that this is not a five star hotel, but I will give five stars because of their great staff. They were all professional, helpful and friendly. They all made me feel at home, so Emma, Sophie, Amy, and all the rest of you: Thanks for makeing my stay there such a nice one.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your lovely review, we are delighted that you enjoyed your stay and the team are flattered by your comments. We do hope that you have the opportunity of returning to Kenwick Park in the future. Best wishes Melissa Watson

"A plesant stay in Louth"

4
05/08/2016

A great place to stay for a relaxing environment. The leisure facilities at this hotel are very good and the hotel is set within the grounds of a golf course, The hotel itself could do with a make over however all the staff are very polite.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your comments. We are delighted that you found the hotel relaxing and have noted your comments about the hotel décor and we have a soft refurbishment plan in place. We hope that we get to see you again very soon Best wishes Melissa Watson

"Expensive"

3
05/08/2016

Stayed overnight recently for a wedding which was great but thought £110 for the room was overpriced for what it was. The room was nothing to write home about, I've stayed in £30 a night B & B's which were as good if not better. Only one cup between two of us, shower difficult to use although there was a non slip bath mat which was useful. Bed fairly comfortable. No waiter service at breakfast, do your own toast and self serve the rest. My friend asked for poached egg on toast and got a plate with two poached eggs, no toast! By the time she did her toast, eggs were cold! Sausages were very dry. This place is ok if you are feeling rich but I'm sure there are bed and breakfast establishments nearby far better value! Shop around!

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking the time to review your recent stay at Kenwick Park. I am delighted that you enjoyed the wedding celebrations but I am sorry you were disappointed with other aspects of your stay. It is with regret that the room did not have two cups in the room as standard, this must of been an error on servicing the room, I hope that the reception team were able to replenish these for you. We provide a buffet breakfast so that guests have the opportunity to choose the amount of breakfast that they want and this proves popular, however I fully understand that this is not always everyone's choice. I will review the information that we provide to ensure that we explain the style of service that we offer. Thank you once again and I hope to see you again. With best wishes Melissa Watson

"cherry tree lodge { fairways}"

5
01/08/2016

firstly a big thank you to the lovely girl at reception very helpful indeed nothing to much trouble, but the cherry tree lodge was just brilliant great views and must be one of the largest lodges we have stayed in , will be back and big thank you.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear gordyboy1, Thank you for your lovely review, I am pleased you had a wonderful stay. We look forward to welcoming you once again. Best Wishes Lisa Carter Hotel Manager

"Overnight Spa Break"

5
01/08/2016

I was treated by my husband to their overnight Spa Break and we were very impressed. The spa facilities are the best I think I've ever been too and the whole day was very relaxing. The hotel was great too - we were in room 306 which was amazing - very spacious, 4 poster bed, good bathroom etc. Had a very nice evening meal and breakfast too. It was all very good value for money, staff were friendly and a real treat.

Kenwickmanagement, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for taking the time to write a review on tripadvisor, we are delighted that you have enjoyed the fabulous new spa facilities, hotel and the team. We hope that we get the opportunity of seeing you again very soon. Best wishes Melissa Watson

"Average hotel "

3
31/07/2016

Stayed on the 30th July for one night. This hotel has all the facilities which would be required but I felt it was a little outdated and needs attention to detail e.g. bathroom very old and needs a refresh. The breakfast was lovely. It is usually a busy hotel for weddings and can be noisy at times. Overall it is an adequate hotel but not great value for money.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Good Afternoon Amy H, Thank you for your review and constructive feedback. We are in the process at the hotel of updating all of our bathrooms so I do hope you will visit the Hotel once again and experience an upgraded room. Best Wishes Lisa Carter Hotel Manager

"Wedding & Spa visit"

3
25/07/2016

Stayed for 2 nights at this hotel as we were attending a wedding. Lovely setting, pretty grounds, next to the golf course with a Spa also at the back of the hotel. Staff we met were all lovely. Couldn't do enough to help. Stayed in room 302. Thought the room was a little on the small side. The room had no air conditioning so we had to request a fan from reception. Facilities in the room & en suite were great, TV, i-pod doc, hairdryer, Iron & ironing board. Bed was really comfy. Down side to this room was that it was very hot. With both windows open it was also a bit noisy as there were what may have been air con units on top of the flat roof to the left & the window facing the bed opened up onto a small walkway with a door leading from a staff area possibly leading to the bins & smoking area. I was surprised to find that the shower in the en suite was not a power shower but was one linked to the taps.On the whole though the room was decent enough. Breakfast on both mornings was lovely. Buffet & continental style with the option of upgrading your breakfast to something a bit more lavish for a small charge. The use of Spa facilities was a bonus and definitely was a highlight of the stay. The 20M pool, steam room,sauna, foot spa, Ice room & the hydrotherapy pool outside with powerful jets were just the ticket for shaking off the post wedding hangover. The wedding itself was very nice. I'm sure the photos will look beautiful as the outdoor areas were really pretty. One concern was the master of ceremonies who seemed to be in a rush to keep things moving along swiftly despite a member of the wedding party taking a turn due to the heat inside the Meridian suite. I thought this was quite poor and showed a lack of empathy, he seemed more concerned about serving dessert on time rather than the welfare of the poorly guest who was being tended to by other wedding guests. Another small complaint is when we went to check out we were advised one night had not been paid for despite receiving confirmation that payment had been received in full & with thanks. We were asked if we had a copy of our bank statement to hand which of course we didn't as the room had been booked & paid for by the mother in-law. On the whole, a nice place to visit and the free wifi was good too :o)

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Nikipedia24, Thank you for your recent detailed review. Unfortunately the hotel does not have air conditioning in all of the rooms and generally this does not cause an issue for the guests or the hotel. As we can all appreciate the weather over the last 7 days has been beautiful and something we have not experienced for this length of time for sometime we do have fans at the hotel to assist during the hot weather, however I have taken on board all of your comments regarding this situation. I was very surprised to read your feedback regarding the master of ceremony and I apologise if he gave you an impression he was in a rush, for the wedding to run smoothly they do have to make sure everything runs to time for the bride and groom as this is key to the success of the day. Also with regards to the guest who was suffering from the heat I do believe the master of ceremonies rang the ambulance and made sure the guest was comfortable before proceeding with the desserts so I am sorry if there was any confusion at this stage. Overall I was pleased to read you enjoyed your stay and made full use of the excellent facilities we offer at Kenwick Park Estate. Thank you once again for sharing your feedback and taking the time to review your experience. I do hope we will have the pleasure to welcome you once again. Kind Regards Lisa Carter Hotel Manager

"Fantastic wedding at Kenwick park hotel & clubspa "

5
25/07/2016

We've just returned from our wedding at Kenwick park, which we've been planning in conjunction with kenwicks amazing team for nearly a year. We couldn't of asked for anymore, the venue is stunning, and everyone from each department went above and beyond to make sure everything was perfect from start to finish. Their were 80 plus guests for the daytime and we lost track of how many in the evening, but the staff in the kitchen and on f&b coped brilliantly, making sure everyone was happy at all times. The bridal suite was amazing, a huge spacious room, with a large modern bathroom and stunning views from the large sash Windows. The food was amazing, from the canapés to the wedding meal and the evening hot and cold buffet, we really could of hoped for anything more. The new clubspa is stunning, un-equaled by anything else in the area, and made for a great wind-down spa day post-wedding! All in all we cannot thank or recommend the Kenwick team enough, they go above and beyond to make sure the day is perfect.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear rosspaula, Thank you for your recent review. I was delighted to read your had a wonderful wedding at Kenwick Park Hotel, the weather was also perfect. We host many weddings at Kenwick Park and feel priviledged to be part of such a special day. I have passed on all of comments to the staff involved. Thank you once again for booking your wedding at kenwick and taking the time to share your feedback. Kind Regards Lisa Carter Hotel Manager

"Nice friendly hotel"

4
13/07/2016

Only popped in for coffee but the setting overlooking the golf course is stunning. A gentle relaxed atmosphere sitting in the lounge area enjoying coffee and beautiful homemade cake. Fantastic. Worth a visit.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Swanny66, Thank you for your review and taking the time to share your feedback on tripadvisor, we strive towards creating a relaxed and friendly atmosphere for all of our customers. The lounge has a lovely view overlooking the grounds and golf course and is splendid surroundings to enjoy a coffee! We look forward to welcoming you again. Best Wishes Lisa Hotel Manager

"Flying visit"

4
08/07/2016

We stayed here as a base for attending a wedding celebration about 10 miles away. Hotel staff were friendly and helpful on arrival - we needed to check in quickly as we were under a bit of time pressure to get to the event. Set in lovely grounds next to a golf course and there were very pleasant views from the restaurant. Breakfast average (but could have been a bit hotter). We liked that the tables were a good size so you were not constantly having to juggle everything round to stop things falling off. Room was spacious and clean, albeit a little tired (scruffy sealant around bath/shower panels). Very odd that when turning on the cold tap in the hand-basin hot water came out for about 10 seconds. Bed comfortable.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Razorslan, Thank you for choosing to stay with us while attending your wedding celebration. Thank you for comments regarding your experience. I hope you enjoyed your wedding and we hope you will choose to visit the hotel once again in the future. Kind regards Lisa Carter Hotel Manager

"Lovely spa day "

5
03/07/2016

Treated my mum to mini spa break and both thoroughly enjoyed the treatments and lovely lunch made up of sandwiches, scones, cakes and tea ! Delicious. Spent time in the main pool and spa area, very relaxing and staff & guests were super friendly. Will definitely go again.

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear FillieFogg, Thank you for visiting the new ClubSpa I was over the moon to read you and mum enjoyed your day, thank you for taking the time to share your experience. We can't wait to see you again. Best wishes Lisa Carter Hotel Manager

"Lodge stay"

4
28/06/2016

Stayed here for 2 night weekend with family and had a great time. The leisure facilities were still being upgraded when we stayed so no swimming pool etc but this did not detract from a lovely weekend. The lodge we had was at the end of a row so plenty of room for 2 cars. The lodge itself had 3 bedrooms and it was huge, plenty of space for 5 people and a dog! Had everything we needed for a girly weekend - tv/ dvd, large verandha with table and chairs etc. Walked the dog around the site on the trails which were good even when muddy. Only 5-10 minute drive into Louth for shops etc but area itself is nice and quiet. Would definitely go back here now the leisure facilities are re-opened.

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Kemma102, Thank you for your review, I am glad you enjoyed a 2 night weekend break with your family in the lodges. We are fortunate to have such outstanding lodge accommodation within the stunning grounds on the estate and we are delighted when guests enjoy a well needed break from their busy lives. Thank you for taking the time to share your pleasant experience from your recent stay, I look forward to welcoming you once again in the near future. Kind Regards Lisa Carter Hotel Manager

"Tired Hotel"

3
24/06/2016

New stunning spa and fantastic quality golf course with lovely clubhouse. Now just need to Spen some money on the hotel especially the bedrooms. Very tired to say the least. Food average. Nice surroundings

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Guest, Thank you for your review and your constructive feedback regarding the hotel and facilities within the Estate. I am pleased you had the opportunity to use the facilities during stay. Thank you for comments regarding the guest bedrooms we are in the process of updating all of the bedrooms, due to the high occupancy of the hotel we are carrying out this procedure in stages. I do hope I have the opportunity of welcoming you once again to the Estate in the future. Thank you once again for taking the time to share your experience. Best Wishes Lisa Carter Hotel Manager

"Beautiful surroundings and very helpful staff."

5
22/06/2016

Had a wonderful time. Very clean, efficient, helpful staff and lovely food. Beautiful surroundings. Very good conference facilities. Spa is amazing - lovely outdoor hydrotherapy pool. Ice room, jacuzzi, steam room, sauna, pool, gym.

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear lisadbrOwn, Thank you for your review I was over the moon to read you had a wonderful time during your visit and you had the opportunity to use so many facilities while staying with us. We are all very excited about the new ClubSpa and it brings us so much joy guests are experiencing the benefits of staying with us. Kind regards Lisa Carter Hotel Manager

"replacement leisure facilities"

4
20/06/2016

made very welcome again at Kenwick Park Hotel, considering it is a "mature" building, rooms are clean and comfortable. The replacement leisure facilities now open and much improved, something to suit everyone.

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Kelvin S, Thank you for your review, the hotel has charming character as it is a "mature Building". The new ClubSpa is opening and I am pleased you are of the opinion we have facilities to suit all this is something we wanted to achieve as we have a variety of guests and members. Thank you once again for you nice comments and we look forward to seeing you once again. Best wishes Lisa Carter Hotel Manager

"Golf Break"

4
19/06/2016

Booked a golf break at the hotel and adjoining Keswick Park Golf Club for 4 couples. For some reason,maybe a wedding party ,but we were accommodated in 2 log cabins on the hotel site. Turned out to be a blessing in disguise and thoroughly enjoyed by all. We ate in the hotel for the evening meal and breakfast.Both meals were of excellent quality and we were attended by friendly attentative staff. The main reason for attending the venue was for 2 rounds of golf. What an absolute gem of a golf course . Will definitely recommend it to friends for either a weekend or a day trip. The club house is extremely welcoming and the menu extensive , great value and of a very high standard. Looking forward to visiting again in the near future.

Kenwickmanagmenet, General Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Dicktari, Thank you for your trip advisor review. I bam so pleased you enjoyed your recent golfing break at Kenwick. I totally agree with you regarding your comments on the Golf Course we also think the course is outstanding and we have guests return year after year, this year we have a golfing group returning for their 20th yearly visit to play the course. Thank you for your lovey comments regarding the staff, we pride ourselves on having warm and attentive staff this extremely important to the hotel. I am glad you enjoyed your break and I hope we can welcome you and your friends once again. Best wishes Lisa Carter Hotel Manager

"Birthday Break"

4
18/06/2016

We stayed in this hotel last year & decided to come again this year. Due to my husbands disabilities we booked a downstairs family room as the curved stairs are too difficult for him.We very much recommend this hotel however we were disappointed to find out that you can't use the brand new leisure complex after 10am on the day of departure, check-out is 11. The new complex is amazing, with pool and various water features. My daughter & I had a massage and were able to go in the relaxation room. I'll definitely be back to use the spa and the hotel again.

"Golf break"

5
08/06/2016

Just got back from a two night stay at the wonderful kenwick park hotel,everything and I mean everything was first class. Breakfast,dinner,room,staff,service,course you name it. We will definitely be coming back!!

"good hotel"

4
04/06/2016

hotel facilities were good but nearest town, Louth is about two miles away on a busy main road so you need a car. no restaurants, places of interest or facilities close to the hotel. some building work going on within the grounds so sometimes difficult to get out of the drive, though this should be completed soon. adjoining golf course is well used and hotel seemed popular for golfing weekends.

"Wedding party"

4
04/06/2016

A charming hotel. Friendly staff and quick check in. The hotel offers golf are spa facilities and is set in beautiful grounds. An ideal location for a wedding ceremony and reception. Rooms are spacious and very well appointed. A hot self service breakfast is included in the room price.

"Lovely, clean but could be just a little better"

4
04/06/2016

Stayed here wile at Cadwell Park. Very very clean and a huge room. Couldnt understand why the wardrobes were so massive, One side had 8 huge drawers, the other a huge wardrobe. The bathroom was incredibly large, but had no bathtub. No Bathrobes or slippers, which I thought for the price of the room, should have been supplied. One thing that amused me was that if you requred wash cloths, you had to as reception! Restaurant food was average to good. Amazed that although I chose the set menu, when it camt to dessert, I was informed that the chef had gone home! At 10pm! Come on Manager, sort your kitchen out...if there are customers in the restaurants give them the chance to order a sweet, not just scamper home! Not impressed. All in all it was an expensive stay and more should be offered for it.

"A DAY SPENT AT KENWICK PARK HOTEL"

4
02/06/2016

I spent a full day at this venue as I had been invited to a friends wedding . The day was well organised and the food good . My only criticism was the bar quality . Most of the young staff have to learn to smile whilst serving customers . This comment was made by many others waiting to be served drinks at very expensive prices .

"Really lovely family stay. Could have been cleaner though"

4
01/06/2016

We stayed in the lodges on the estate,not in the hotel. This was a really nice place to stay. We loved having lodges in the woods. I didn't organise or pay for my stay so can't comment on the cost or how easy it was to book or find help but I did have to pop into reception and would rather have not. We went to ask about a swimming pool and were made to feel very out of place and like we should have already known all the details we were asking for. The lodges were large and comfortable although not clean. I spilt water on the floor int he bathroom, when I cleaned it up it was evident the floor had wee on it that had been cleaned up. There were various stains on the carpets and the overall feel was not clean. It was particularly nice having an outside area specifically for our lodge and the ones we had were on an edge and were quite private. There were what seemed to be entrance doors into an entrance hall but they were locked and there was no key that we could find which was really inconvenient as we had to go right around the entire building to the back patio every time we wanted to go in or out which was particularly tricky when first arriving or leaving with all our luggage. The site was quiet at night which was nice but there was no feeling of having to be silent outside. The lodges are separated enough that you can comfortably chat outside without disturbing anyone else. There were woods to walk through and a golf course we took a walk around, both were lovely. We had breakfast in the hotel on the last morning and this was really nice

"Stayed here for a wedding"

5
31/05/2016

We stayed here for 1 night after attending a wedding held in the lovely grounds. The wedding and the reception was excellent the food was lovely. Nice comfortable clean room and comfy bed. Breakfast was excellent too in fact everything was great would thoroughly recommend.

"Tranquil setting, wonderful staff"

4
26/05/2016

We were a party of six friends sharing a lodge in the woods in order to attend a wedding at the Best Western Hotel. The lodge was spacious with three double bedrooms (one of them en-suite) and a good-sized bathroom. The open plan sitting room/kitchen was cosy with plenty of furniture and well-equipped for cooking. We loved the wrap around deck, the trees, the birdsong and the bluebells, and the absence of road noise. We could have happily spent a week there, and my young grandsons would have loved it. The receptionists at the Best Western were just the Best Staff, both during the booking process and during our stay - a real credit to their employer. A surprise bonus was the shuttle bus which ferried us back to our lodge after the wedding in the hotel. All in all, a great stay.

"Nothing too much trouble"

5
22/05/2016

Just celebrated our friends wedding. I have to say the staff were amazing. Every little detail was exactly as they wanted. Nothing was too much trouble. The room was very clean and spacious and breakfast was yummy. Would stay again.

"A good location"

3
18/05/2016

Staff and sleeping facilities were very good. Great value. The requirements state that you can pay by cash or credit card when you leave. They took payment by card 24 hours prior to leaving without telling me - I wanted to pay cash! This meant I had to claim back money from friends. The correct amount was taken. Staff were good. I felt the web site was misleading in that it suggests that the new gym was finished in early 2016 - it is not and there is a temporary gym. No toilet brush - otherwise the accommodation was spacious and very much above average. Shower leaked....

"Excellent golfing weekend in beautiful location."

5
17/05/2016

Eight of us enjoyed 2 rounds x 18 holes, dinner, breakfast and an overnight stay for £109!! Rooms were clean and we had everything we needed. Staff were polite and helpful. Plenty of parking spaces. The food was "okay", standard breakfast cuisine and okay dinner. But hey, not complaining, just stating how it was. Kenwick is a lovely hotel, in a beautiful setting and offers great value.

"utterly dissapointing saving grace was the ladies in spa"

2
13/05/2016

Was given a voucher titled woodland land warmer for 2, upon trying to book was told their was a £60 fee for 2 ( not the right title for package) so we could stay in the hotel instead. Booked and got confirmation for the 12th. Upon arriving the reception told us we are booked for 13th dispite my confirmation saying 12th. Waited to see if we could stay which we were allowed. Wasn't given one sorry despite it not being our fault. Room was nice, food was nice but staff are clueless, we had to ask for everything. No one asked if we wanted a drink, if we had a table if we where okey as we waited. The prices on cocktail menu differ from the prices they charge. Seems like they've just given up until the relaunch and don't care. Was woken at 5 by the lady being sick in next bathroom and 7 45 by builders drilling near our room. Upon checking out wasn't asked if everything was OK so didn't really have chance to say. It was probably the worse spa break we have ever been on! ( the spa treatments where however great, best massage I've had) .

"Lovely staff"

4
10/05/2016

Arrived and checked in and was pleasantly surprised to see my room was what looked like a converted cottage away from the main hotel. The room itself was huge and very clean and tidy. I opted to get a bar snack instead of eating alone in the restaurant. When I enquired whether or not I could take my meal back to my room the staff were excellent and put a big metal dome over my plate to protect it from the elements and even offered to carry the tray all the way to my room! When I politely declined the offer she insisted on taking it to the main door for me as it was an old, heavy door that may have caused me to drop my tray. Little touches like that last long in the memory and make an average stay a memorable one. As someone who lives in a different hotel every night, I tend to lose track of where I am and where iv been, but this hotel certainly would be one id return to for pleasure.

"Excellent hotel, handy for Cadwell Park"

5
09/05/2016

Booked for an overnight stay while working at Cadwell Park. Well appointed furnishings as befits this large hotel, my room overlooked the garden and lawns and was immaculate. The restaurant was busy and unfortunately on the evening I ate there was table d'hote, possibly because there was a wedding on in another part of the hotel and the kitchen was busy, no problem I understand these things happen, however the meal was very well presented and perfectly adequate. The bar area in the conservatory was a very pleasant place to spend the evening, I would most certainly stay here again.

"Good for Sunday Lunch!"

4
06/05/2016

It was the occasion of my fathers 90th birthday and we wondered where to go that was not a huge distance from the parents home in Louth. Kenwick came up. What a good choice! Freshly-cooked, well served food and pleasant surroundings, topped off with efficient and friendly waiting staff. Well done to all!

"A very enjoyable stay"

4
02/05/2016

Stayed 4 nights (B & B) and dined 3 nights. Overall a very good and enjoyable stay. Service really was 5 star and while the evening menu lacked a little choice the food was of excellent quality, nicely presented and served expertly. The room we stayed in (305) had a four poster bed and was very specious and comfortable with ample storage space and a three seat leather suite. The bathroom was large with a lovely walk-in shower. We thought there could have been more storage and shelves for toiletries. We would certainly stay again and recommend it to our friends. Well done Kenwick Park Hotel.

"Lovely massage"

3
27/04/2016

The beauty/spa facilities are still in cabins at the moment due to the fire, so it wasn't the most relaxing experience schlepping all the way from the hotel down to the cabins in freezing cold. Having said that, our therapists were fab and the massages were excellent. Afternoon tea at the hotel wasn't great. I've been before and it's been better. Bread was a bit dry as if the sandwiches had been made in advance. Hopefully once the big refurb is over, they'll be back on form.

"Superb Hotel in Stunning Gounds"

5
22/04/2016

Everything about this hotel is top notch, we had a lovely stay in a fabulous room with a huge shower room and a stunning view down the fairway. The only thing that marred this stay was that despite Best Western listing this hotel as having spa facilities there were none. It was explained that a new spa was almost complete and to compensate us the kind assistant manager gave us a voucher to return and sample the new facility, which we're very much looking forward to doing!

"Just what we needed - excellent"

5
22/04/2016

We were in the area to attend a funeral, so not the best of circumstances. Kenwick Park Hotel was a lovely place to stay. Situated in very pleasant parkland/golf course, the hotel was beautifully clean & tidy, and the staff helpful and kind.We enjoyed a well cooked evening meal, and breakfast was also tasty. Were those Lincolnshire sausages? If so, that may have added to it. I thoroughly recommend the place.

"Perfect Destination"

5
20/04/2016

Enjoyed a night at this wonderful retreat. Room was as expected with plenty of 'nice' touches. Staff very friendly on arrival and was politely asked if dinner reservation was required? Even when I said No the receptionist was still very polite. Comfortable nights sleep, breakfast was served by waitress and was pleasant on the palate. Wonderful country location, golf course and spa and presently undergoing a large refurbishment so would like to go back once it is complete

"Excellent Kenwick Park"

5
16/04/2016

I have just returned from a 2 day golf break at Kenwick Park. The hotel accommodation is excellent. The food superb and the staff friendly and very attentive. Nothing was too much trouble for them. The golf course was rather wet due to lots of rain prior to our visit and was closed on our third day after heavy overnight rain. We were presented with a voucher for a complimentary round of golf to make up for this. I cannot recommend this hotel highly enough. A lovely break.

"Lovely golf break and beautiful hotel,."

5
15/04/2016

We arrived with friends for a 2 day break, we very very impressed with the hotel, it was spotlessly clean, very nicely decorated with beautiful views over the golf course. The staff has to be praised for their attention to detail, they were so friendly, and a pleasure to be around. I had the goats cheese starter, fathitas and ice cream which I have to say we're wonderful, the steaks and pork belly were equally as nice. The star of our stay had to be the cooked breakfast, wow was I surprised, an amazing plateful of food. Thank you everyone for a lovely stay and we look forward to seeing you again. ,

"Left hand, right hand!"

3
27/03/2016

Stayed at this hotel recently as part of a one night, two rounds of golf offer. Arrived at venue at 10am only to be told the room would not be ready until mid afternoon. No problem as went and played golf. On our return after playing golf and visiting the clubhouse returned to our room which had the heating fully turned off. The wind chill factor meant that outside temps were 0 degrees, yet the heating had not even been turned onto low. Not a very comfortable start and costs put before the comfort of guests. A sauna and steam them seemed ideal solution. Given directions by the receptionist to follow signs for leisure centre. After wandering around outside in a building site was then informed by a guy at the gym that the facilities weren't even built yet. Check the web-site carefully, completion early spring not early enough for us. Returned back to room to find tv remote missing and i - pod music system not working properly and large digital time displayed wrongly and unable to correct. Have to say that the evening meal was fine, though little atmosphere in restaurant. Breakfast next day was adequate followed by another round of golf. The golf facilities were fine but disappointed to learn that the clubhouse stops serving food at 3pm on a Sunday and prices in hotel restaurant expensive so came away cold and hungry. It would seem that when it suits them, the hotel and golf club are separate entities yet golf breaks are booked together. This hotel seems more interested in being a wedding venue, so golfers take it as you find it. Our group has stayed in better.

"Lovely steak"

5
25/03/2016

My husband and I came for the steak night we both had starters,I had white bait, my husband had Spanish platter,followed by gammon and myself the steak which was mediem rare,cooked to perfection. The staff were excellent all very polite and attentive. For the two courses and a bottle of wine for £29 it was very good value.The previous review saying the steak was bloody and they didn't want to complain,Why didn't they say at the time as the staff come back several times to ask if everything's ok.

"A let down"

2
24/03/2016

Having booked this as the wife had stayed before, this was a special date at the end of term for my wife, all I can say is the reputation of the hotel is not as good as the actual stay. The bathroom was in need of some maintenance and as they are asking for top dollar then they should provide top quality. We had the steak night meal, the soup was lovely but the steak on the wife's plate was flowing with blood, having asked for medium to well done, she then had the cinnamon and plum crumble which she left as it was not good. Because we are to polite to complain she did not voice her complaint to strenuously but did let the waitress know that the pudding was not good and tasted horrible, this is not a hotel that will be recommended by me.

"Very friendly and polite. Fantastic stay!"

5
24/03/2016

We booked the woodland warmer package which included a 3 bedroom cabin, 25 mins treatment, 2 course evening meal and breakfast for £79 and was very pleased with the service of everyone and the quality of the meal. The cabin it self was a little worn... the front door was extremely difficult to open and by the evening we decided to just use the patio doors to the rear but this didn't dampen the stay. The lodge has everything you need and is very warm and comfy. The treatments were done professionally and the therapists where lovely and polite. Shortly before our evening meal we was picked up in the shuttle bus and taken to the main hotel. The food was fantastic and we really enjoyed our dinner. Again all the staff where very polite and friendly. Breakfast in the morning was more then adequate with a choice of hot English breakfast foods, toast and jams, pastries and cereals. You could also order scrambled and poached eggs. Overall we was very happy with our stay and think it is fantastic value! Would definitely stay again!

"Two night stopover for wedding"

4
21/03/2016

On arrival we were told the leisure facilities would not be open till April we were not informed of this and my son was told it would be open for his wedding, we were given a room overlooked a building site,but the manager moved use to a better room but that was above the bar was very noisy till 12,30 at night, food and the staff were very good no complaints in that department, the wedding venue was excellent

"Great for a weekend stay"

4
14/03/2016

We found all the staff were really helpful - we were booked on a 2 night winter break and had a superior room with a great view across the golf course and park. The room was spacious and very clean with a modern well equipped bathroom. We had dinner in the hotel on both evenings, Friday evening was "Fish Night" which offered 2 courses for 2 people and a bottle of use wine for £29.95 - very good value.

"Weekend away"

4
12/03/2016

Spent two nights here. Comfortable hotel, we had a room with good views over the golf course. Very helpful staff. The big disappointment was the food, the breakfast was OK, but the evening meals was the problem, very boring menu,

"Excellent overnight stay"

5
06/03/2016

We stayed at Kenwick Park Hotel on Thursday March 3 rd . We had a very beautiful room . Can thoroughly recommend very spacious lovely views over the gardens. Our evening meal was very delicious plenty of choice great service . And breakfast also excellent .... Hot plates ... Hot food ... Very nice small Danish pastries ... Again excellent service. We find the reception extremely friendly too lovely welcome ?? Hence we have returned a few times ??

"Not as good as I expected"

3
03/03/2016

Both mornings there were no croissants,Even when I asked the first morning I was told that they had run out. No bread rolls only sliced bread. Danish pastries where the worst I have ever seen, I thought that they were sausage rolls until I asked. I could continue but the selection was very poor.

"A Very Fine relaxing stay."

5
27/02/2016

A very friendly and comfortable place to stay. Food is good and the staff are first class. The hotel is situated in next to an 18 hole golf course and is very quiet and relaxing. I have stayed at this hotel a number of times over the last ten years, and will return many times more as long as I can drive to the area. In all the times I have visited this hotel I have enjoyed staying here. If in the area and this hotel is not available I am sad to have to stay in another hotel.

"Perfect."

4
27/02/2016

Stayed over at a Ball. The food at the ball was disappointing on cold plates and tiny portions. However we booked for Sunday lunch the following day after our spa treatments. The Sunday lunch was a cavery and it was good as was breakfast. We stayed in a 3 room which was compact but brilliant for what we needed. Also enjoyed our spa treatment, looking forward to the opening of the new spa.

"A really personal service"

4
14/02/2016

We have had a number of parties for friends and family here and have not been disappointed in any way. The food, rooms, breakfasts and response to personalised requests have been dealt with in a friendly and efficient way.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Guest, Thank you for your kind review. I am delighted to read your comments and over the moon the staff have been consistent on the occasions you have stayed. We are very proud of our staff at Kenwick they are all very friendly and their individual personalities shine through to create a warm welcome. I do hope you will be staying with us again shortly. Thank you once again for your time. Best Wishes Kenwick Park. x

"Nice..........needs updating"

3
11/02/2016

I only stayed one night and the hotel was ok. Set in massive tree lined grounds. The reception was very welcoming and my room was ready straight away. The room was comfy enough and clean with king size bed and decent size TV (free view). The en-suit was in desperate need of an update/referb. I wanted to use the leisure facilities but unfortunately it was closed due to redevelopment and the gym had been squeezed into a portacabin and was not really up to much. The restaurant was nice with a good selection to choose from, I can highly recommend the chicken fajitas. All in all not a bad stay just needs updating hence the 3 stars

"An Excellent Hotel"

5
05/02/2016

I had business in Grimsby so looked for a hotel south of their so my drive home would be a little shorter and could not have found a better hotel for the price. Although it was in the winter I could see the hotel had lovely grounds and a new spa facility with pool and gymnasium is due to open in April. The room was beautiful and very large and the restaurant for both dinner and breakfast was excellent. All the staff were very polite, helpful and friendly. Will stay again.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Guest, Thank you for your positive review and your comments regarding the location. We are blessed to be surrounded by such stunning grounds. We are all very excited about the new facilities which will be open soon. We will be delighted to welcome you back in the near future. Thank you for taking the time to share your thoughts and comments. Best Wishes Kenwick Park x

"Excellent Sunday lunch"

5
31/01/2016

Booked for Sunday lunch with husband and 2 friends as we had vouchers to use in the restaurant. I am not a Sunday lunch fan as I do not like roasts, gravy etc. However we had been informed that there were other things on the menu. When we arrived we were seen immediately and ordered our drinks. We wandered over to the carvery to have a look....I immediately said I would have this as there was a fish choice as well as meats and the accompanying choices of veg etc. looked very good. Shortly after the waitress came over and said she would call us in a few moments if we were ready, she just wanted to check that all the food was topped up and was ok. She duly did this and we went to collect our meals. Everything was presented nicely, well cooked and was delicious. Could not fault anything. My friend said it was the best Sunday lunch she had ever had. We followed our mains with puddings...both good again and the men had cheese and biscuits. We thought at £12.95 for 2 courses or £15.95 for 3 was excellent value for the food and service we had. We will definitely return.

"Good for business"

4
24/01/2016

3 night stay on business. Quite suitable as close to Manby and good size room with comfortable bed. Could have been bigger desk with chair (only a stool) to work on but otherwise ok. Dinners good. Breakfasts ok, but after 8.00 the buffet food was a little dried up. Friendly helpful staff.

"Lovely grounds, nice hotel"

4
17/01/2016

Stayed here last week for one night. Lovely hotel, reception and restaurant staff very polite and pleasant. Had a lovely evening meal. Plenty to choose from on the menu. I would recommend the chicken liver parfait. Only down side was my room. Whilst it was nicely decorated and warm with no concerns with the actual room, I was in an annex, separate to the main building, and felt quite isolated and vulnerable. If I booked again, I would request a room in the main building. Overall though a very nice stay!

"Lovely location and good value"

5
14/01/2016

Despite other reviews we found this hotel very pleasing. It was easy to find, large brown tourist signs off the main road, friendly, helpful staff and clean rooms. We made a last minute booking and so had very little choice of room. I was slightly scepticle as rooms can vary enormously in Best Western Hotels and we generally go for a superior or exec room rather than a standard room. There was no need to worry here, the standard room was more than ample with a very comfortable bed. Crucial to me as I have a rubbishy back. We ate in the restaurant, Thursday night is steak night, and both the food and service were excellent. Breakfast was equally as good. We would definitely return if ever in the area. Oh and by the way, market day in Louth is worth a visit too along with the amazing church in the centre of the small town.

"Excellent value, lovely location"

4
13/01/2016

This was my second visit to Kenwick Park, My plan was to stay in Grimsby for my business meeting there, but when looking at room rates it turned out that the best rate for a superior room at KP was cheaper than the best rate at the purple chain. My room was huge with 4 poster and 3 piece leather suite, as well as a new very large bathroom with walk in shower (no bath). The carpets in the bedroom were a touch tired, but the free wifi was superb. Even though it was a damp and grey early January day I went for a run through the woods and thoroughly enjoyed myself. There are lots of footpaths in the area, too, so if walking is your thing, a 1:25k OS map is definitely worth packing. I had a decent local pint of Bateman's in the somewhat characterless bar but enjoyed my seafood risotto for supper.Breakfast was also good with a hot and cold buffet style service and espresso available if you ask for it. My only criticism was that the water pressure in the shower was a bit feeble, which given that I'd got very muddy indeed on my run meant a longer time under it to get properly clean, Overall, an excellent value and relaxing hotel and I will definitely return. The new health centre being built next to the hotel looks spectacular and apparently is due to open in April. I'll be back at Kenwick Park to check it out. Be aware that if busy the hotel will book guests into its woodland lodges which are about half a mile away down an unlit road (no traffic). Might be an issue for people with mobility problems or need wifi. (See my previous review).

"Gradual downhill direction"

3
08/01/2016

My wife and I have been staying here several times a year for the last few years. We've always loved the location, the large bedrooms and general ambiance of the place and, equally as important, the staff, who always seem very well trained and willing to help, without being OTT. It's a good sign when you see the same staff at each successive visit. However, there seem to be more and more negatives appearing which, for simplicity, I will list...... 1. The food - at dinner, I had their 'soup of the day' which was 'leek & seafood' which sounds a bit weird, and was! I was served enough for 2 or 3 people, it looked like yesterday's cold porridge and was not really much like soup as we know it. My main course was a lovely piece of tender beef, in a lovely jus/sauce, but came with just 3 pieces of potato, each as big as a small home-cut chip. I therefore had to send for a portion of veg, which came with a few pieces of hard parsnip and carrot plus one piece each of broccoli and cauliflower. 2. At breakfast, the fruit salad always seems to be mostly chopped apple and we have to spend considerable time picking out the few pieces of tropical fruits which tend to normally have. The selection of bread is disappointing - all there was was sliced white and brown supermarket wrapped bread - no bread rolls, no baguette to self-slice. The cooked breakfast selection always seems to have been cooked an hour ago - the eggs are solid, the bacon has the white slime (from moisture in the bacon) on it and was past its best at 09h00, etc. 3. As the hotel was nearly full, I was put in the 'White Cottage Lodge' which is about 100yds from the main building. In the morning, when I went to breakfast, it was pouring with rain. I looked for an umbrella, which I assumed the hotel would supply for such occasions, but there was none. When I mentioned this to the receptionist she said 'Yes, other people had said that too and we have told our Manager a few times'!! 4. in my bedroom (405) the wallpaper was starting to peel off the wall in several places at the top, which would take a handyman 10 mins to stick back with a tube of paste. The toiletroll holder was coming off the wall (back of the door actually). Having said all that, I still enjoy staying here, but I think I'll give it 12 months until I return. I think the hotel needs to take heed of its current failings before they slide further down the slippery slope.

"Very disappointed"

3
04/01/2016

We arranged to stay at this hotel as it was where a friend of ours was having her birthday celebrations and we didn't have to worry about driving. I particularly was really looking forward to staying as we hadn't been away for quite some time and we know that the hotel is situated in beautiful grounds. We arrived early and were able to register and dropped our bags off into the room, great start. The room was large and roomy with two double beds, lovely decoration, although dark, but cold! From there we went to see our friends briefly before coming back to get ready. We got back, changed, then went onto the party (afternoon do). We did ring reception notifying them that the room was cold. As the celebration was during the afternoon, it was arranged that our friends would stay and join us for an evening meal at the hotel, only to be informed that the chef/s had left, not happy. Anyway we went back to our friends and had sandwiches. I went back to our room to change my shoes and a heater had been placed and it was now warm. The following morning, I went to have a shower before breakfast and no hot water......my husband rang reception again and was told that there is there's an issue with the boiler but we were offered another room to use! This didn't make any sense whatsoever as if it's the boiler causing an issue, then there isn't going to be hot water period! I boiled a kettle up so I could freshen up, by now I was very upset and our experience was ruined.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Thank you for your review. I am very disappointed to read your review and I would like to personally apologise for any inconvenience caused during your stay. I am sorry we had an issue with the boiler during your stay which has now been fixed. As you comment in your review you were offered an alternative room to shower in, we do have more then one boiler at the hotel and the problem we were experiencing was completely out of our control and was an isolated issue and affected only one corridor which was unfortunately where you room was situated. I am again sorry if this was not explained to you in detail at the time. I do believe we did not charge you the balance for your accommodation on checkout for the inconvenience caused you. Thank you for taking the time to share your comments and if you wish to discuss any details further please do not hesitate to contact the management team.

"This is mediocrity at its best"

3
02/01/2016

On making a dinner booking for 6 people on Christmas Eve I asked 2 things; 1. Would an a la carte menu be available on the evening? 2. Did they cater for vegans and those with wheat and dairy allergies? The answer I was given to each question was an unhesitating "Yes". Turns out that that wasn't true. This was Christmas Eve remember; one of those special nights of the year when hotels and restaurants try to tempt you to come out. I knew as we walked down the hallway towards the dining room that this wasn't going to be a special experience in the way one would choose because (before arriving at the restaurant) we were 'greeted' by a large, portable, tubular metal, coat hanging rail. Not tucked discreetly to one side, gosh no, they wanted to make sure you saw it - that way you'd hang your own coats. Real class. So, we hung our own coats and as we sat down and were handed the menu it became clear there was no a la carte. It also became clear that the hotel didn't cater for vegans very easily - in the first instance, there was no vegan bread. No explanation, no apology, there just wasn't any. When the vegan asked our waitress "What vegan dishes are there?" the reply was "Anything you want". That wasn't a reply that instilled confidence. The vegan said she was expecting to be given a choice of dishes and the waitress said "You can have anything you want; the last vegan enjoyed a melon starter followed by a vegetable stir fry" and then left us all to make our eating choices. When the waitress returned to take our orders the vegan asked for a vegetable risotto - no, they couldn't do that - and then another dish. No, they couldn't do that either. ("Anything you want"???) So the waitress asked "How about vegetable stir fry?" (The same dish that the last vegan diner had eaten and seemingly the only dish that the kitchens were happy to prepare.) Ultimately we all ordered and ultimately ate. No the vegan didn't order the stir fry as we insisted on 1 of the dishes that she'd been told earlier wasn't available.) Whilst the staff tried to accommodate our party's dietary requirements, they clearly hadn't been trained to do so. Our sense was that some of the staff had been brought in just for the Xmas period, nothing wrong with that, as long as they are trained. Isn't that a reasonable expectation? The Christmas crackers which lay on the dining table were of the 'bottom of the bargain basement' variety and simply added to the overall impression that the hotel was trying to do the evening as cheaply as possible. I've never pulled such poor quality crackers. In all honesty it would have been better had the hotel not provided crackers - they were an insult. The food (vegan and non-vegan) on a scale of 1-10 scored 5. Mediocre fayre on a mediocre evening in a mediocre restaurant. The restaurant staff did their best but frankly were let down by a lack of training - just one more thing in which the hotel didn't invest enough money. I felt I'd been misled - no a la carte menu and they weren't able (in any professional way) to cater for vegans or those with wheat and dairy allergies. Would we go again? No. This wasn't just a bad night, the problems we experienced were endemic.

"New Years Eve - Amazing"

5
02/01/2016

Was booked in for New Year's Eve on the Best Western Bed breakfast and evening meal deal and can say only one word "Amazing". We were treated like royalty from the moment we arrived to the moment we left. A special mention to Cheryl who surpassed the word of customer service, she was superb and needs the recognition she deserves. The food was fantastic and we will definitely be returning in future months.

"Do they know it's Christmas?"

2
01/01/2016

On arrival we thought perhaps they did know it was Christmas. The hall and communal areas were beautifully decorated with very classy trees and decorations and there was Christmas background music playing. A good start and a quite cosy welcoming feeling. Weather conditions on Christmas Eve prevented a pre Christmas round of golf as was planned. Not the hotels fault but finding ourselves unable to play thought a nice bar lunch and a few drinks with our Christmas break companions would be the answer. It would have been had the hotel not decided that they were not serving any bar food, not even a sandwich, due to them serving a pre booked lunch in the function suite for non resident guests. No matter a very helpful waitress advised us of a local pub which we duly visited and a had a lovely time in a very Chrismas atmospheric hostelry. The draw back however being that this required a designated driver, which then negates the "park the car Christmas Eve and forget about it" principle to a Hotel Christmas break. On our return we moved our luggage into our room which without a doubt was very well furnished and immaculately clean but lacked the little gestures that all other hotels that we have stayed in at Christmas leave in the rooms, like a few chocolates, a basket of fruit or perhaps a mince pie. The room would have looked the same had we checked in in the middle of July. Having spent Chistmas in hotel for the last 25 years we looked expectantly for a programme of events as we have found on all other occasions, like a welcome cocktail with other residents, a pre dinner carol and Christmas song sing along, a Christmas themed quiz, anything that would suggest its Christmas. We found nothing!!! Un-daunted we went into dinner where at least some effort had been made by way of Christmas crackers on the table but the meal was very under average, after which we retired to the lounge area which apart from the continuing repetitive loop of the same Christmas cd, was as quiet a a morgue. Christmas limped in accompanied by a game of cards, our own cards we might add. Christmas morning began with an encouraging start of a lovely breakfast, plenty of choice and well presented. The rest of the morning was spent entertaining ourselves with Christmas quizes and crosswords found in the newspapers and then it was time for the main event Christmas Lunch!! What can we say that doesn't make us sound like perpetual moaners. Not much really. For a start it was a carvery, this was never indicated at the time when we booked, and a poor carvery at that. The Turkey was what they called Turkey roulade. Read reformed Turkey in a roll shape. The other options wwere roast beef or a fish of undetermined name. The starters were ok but only ok, the Christmas pud was served apparently with brandy sauce, we think the chef must have become teetotal over night and decided that we should all follow suit as there wasn't the slightest hint of brandy in the custardy accompaniment. All in all a very disappointing experience in a very large room full of residents and non residents and despite being beautifully decorated felt more like a works canteen. We have a local carvery pub at home which over the Christmas period were charging under £10 for a far superior meal with real Turkey carved from a crown and with much more choice for those not wanting the traditional lunch. I believe non residents were charged £55 at Kenwick which even factoring in the additional staff costs over Christmas seems scandalous. After lunch we went back to the lounge area which again apart from the ever present one cd was as quiet as the grave. In the evening a buffet was served to residents and we have to say was probably the best food served over the whole break. Sadly so , very few residents came into the buffet perhaps because the letter presented to us at check in stated this was at an additional £19, we checked this and it proved to incorrect. It broke our heart to see so much food laid out and then taken back to the kitchen which we understand due to food hygiene regs cannot be re presented. Boxing Day other than, due improved weather conditions, a game of golf was possible, was a repeat of the the other days. The hotel cramming the function room full of as many non residents as possible while the residents carried on listening to the ever present one cd. On the plus side the management did let us swap what should have been a three course lunch, for afternoon tea which was very good even though it had no Christmas cake as this had been thrown out from the night before as already mentioned. To sum up as fairly as we can. Kenwick park hotel is a lovely hotel set in a beautiful location, the rooms are very nicely furnished, the staff very welcoming and friendly but they just do not know how to do Christmas for residents and the food does not match its potential and needs to purchase another cd.

Kenwickmanagmenet, Manager at BEST WESTERN Kenwick Park Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a very detailed review on your recent stay. I was pleased to read overall you found the hotel and staff to be pleasant and friendly. We always try to create a warm welcome to all of our guests all through the year. I have taken on board all of your comments regarding the festive break and I am sorry you were looking for a more organised and action packed programme over the festive period. We do advertise our stay over the festive period as the "perfect setting for an ideal quiet family getaway". Which we published in our brochure and on our website at no point do we state there will be activities and scheduled events to join in with, we have not organised a Christmas Package of this nature for a number of years I only wish this had of been made clearer at the time of booking to prevent any confusion when the decision was made to spend Christmas with us so please accept my apologies. I was some what baffled to read your comments regarding the Christmas Lunch as we had a very lovely conversation at reception on boxing day discussing how you had enjoyed the lunch and was enjoying your stay your only suggestion was that maybe we should have score cards for golfers available at reception for guests wishing to play golf which was an excellent idea and we have organised this since your visit. We really enjoyed having you over the festive period and I do hope despite your review and comments we can welcome you back to Kenwick Park Hotel once again. Best Wishes Kenwick Management Team

"Christmas break."

2
29/12/2015

We arrived on Christmas Eve,first impression was good. The hotel was beautifully decorated and the staff very welcoming. We were disappointed to find that there were no Carols or entertainment of any kind during our 3 night break. The biggest disappointment was the Christmas lunch,which was a carvery and the turkey roll! Not very tasty. The dining room was huge serving hotel guests and diners from outside. The breakfasts on the other hand were good,a selection of fruit and cereal,hot dishes from the buffet and a selection of other things to order. Due to the lack of entertainment in the evening the public rooms were deserted and quiet ,with only the background music being played over and over again To sum up,a disappointing time

"Amazing, good value for money "

5
20/12/2015

Stayed for a winter warmer spa break for the 2nd year running with 3 friends once again it was amazing lodge was a new one really nice, spa treatments were the best I've had and I've had a few had a back massage and a facial, booked afternoon tea which was really good, could have as much tea and coffee as you liked think we had 3 or 4 lots lol, even got a glass of sparkling wine with it well worth the £9 each, evening meal was good lots of options staff very helpful and friendly, zac was really good couldn't do enough for us, they provided a lift to and from the hotel from our lodge, breakfast the next day is really good quality products for the money we paid this hotel is excellent value will definitely be booking again for next year but maybe for 2 nights.

"Serene"

4
19/12/2015

This hotel provided sheer serenity and all that comes with it. The spacious environment is surrounded by a natural forest, an expansive golf course and lodges deeper into the woods. There is a variety of cuisines to sample from. The staff are quite friendly too. Spent 2 nights in Lodge 75 and it was wonderful. Good job.

"A Very Fine relaxing stay."

5
17/12/2015

Always friendly and one of the best places to stay. The hotel and staff are keen to make your stay as good as it could be. The hotel is situated in quite country surroundings, and is convenient for coast or country.Will be returning as soon as I can think of an excuse.

"A Relaxing Break"

4
07/12/2015

My wife and I stayed at this establishment recently and we were impressed by the overall standards. The hotel is located well out of town in its own grounds thus providing a relaxed atmosphere. We found it without any trouble there being comprehensive signage. Upon arrival we were greeted by a friendly/business like receptionist, subsequently enjoying the friendly and helpful nature of the other staff members we encountered. The room was quite large with two beds. Both the room and bathroom were spotless with ample towels and the usual soaps etc. Tea and coffee was available with biscuits. We had opted for the half board option and had no complaints about the restaurant staff and service. The criticism I could make was that I ordered a rare-medium steak but found it to be overcooked, however it was tasty and succulent. On the last night of our stay there were two large groups eating but this did not affect the service we received.

"Great Sunday Lunch"

5
02/12/2015

Situated just outside Louth on Manby Road so no option other than to drive I'm afraid. the hotel is well signposted and accessed down a long drive through the wooded grounds. It is recommended to book for Sunday lunch as it can be very popular. I booked for 13.00 and my table was ready and waiting. order drinks and starters which are served to the table. The carvery is manned by one of the chefs and you are invited to visit when ready a selection of 3 meats is the norm along with self served vegetables which sound very ordinary but as a rule the vegetables are far from that..... If you have room you may also order from a short selection of sweets or cheese and biscuits and finish off with a coffee... The whole experience is unrushed so that you can enjoy the outlook over the nieghbouring golf course.... Well worth a vist

"Good Value"

4
27/11/2015

I stayed Kenwick Park and was very happy with the service received. The room was clean and comfortable and overall excellent value. Although this was only a single night's stay and I did not have dinner in the hotel, I will definitely stay again.

"Lovely!"

5
23/11/2015

There were a group of six of us staying at the Kenwick Park Hotel in Louth for a Charity Ball night. We were allocated lovely rooms (one was 306, the bridal suite, which was absolutely gorgeous). Even the standard doubles were lovely, with two double beds in each. The grounds are beautiful. There were just a couple of niggly downsides for me - one, the outside of the front of the hotel needs an ashtray to stop people throwing butts on the floor (I smoke but still didn't like it). There is a small ashtray but it was full of plastic shot drinks from the night before meaning we couldn't use it. We tried to go to the area outside of the bar to smoke, they had to force the fire exit open, which took some effort, then closed the door behind us so we still had to walk around to the front, bit pointless when I'd tried to avoid standing out the front of the hotel smoking! Secondly, we borrowed the iron and ironing board - the iron had thick black crap on the bottom of it and when you need to iron a white shirt, that's not good! Other than that it was lovely. I have to highly commend the two young ladies on reception, they were really lovely! Even saying what I have above, we would definitely recommend Kenwick for a break, it's beautiful, clean and comfy :-)

"Excellent Hotel"

5
16/11/2015

Nice smart comfortable hotel, nice decor, very friendly staff. Just unfortunately its located away from the main atrractions as I dont think id use it for pleasure purposes. Overall a well worthy visit and probably the best best western hotel ive stayed in to date

"Overnight stop"

3
15/11/2015

We needed an overnight stay, we were attending a Motorsport event at Cadwell. We had a lovely family room, Queen bed, and a double, large room. Stacks of hot water. Had dinner in the restaurant which was nothing special - an OK steak, seafood linguine for my other half. Pasta for my 12 year old which she said was "fishy" so I suspect she was given seafood linguine too, rather then the tomato pasta on the kids menu! She did, however love the Brownie. Decent breakfast. Our friends were staying in the Lodges which were nice. Overall, I thought the hotel was ok, a bit dated, but clean. I suspect the gardens would be lovely in summer. Handy for Cadwell, but at over £200 for dinner, bed, and breakfast, not the cheapest!!

"Kenwick Park"

5
14/11/2015

We visited during half term and had a very enjoyable relaxing stay.The hotel looks impressive and expensive but is also very welcoming. Relaxing lounge bar overlooking the golf course. The main restaurant is in a conservatory but was very warm and comfortable. Our family room was spacious and very clean and recently decorated . My only criticism would be that the bathroom was a bit dated although perfectly functional and clean. This is an old property and very charming. It was disappointing that the leisure centre is being rebuilt following a fire however we knew that prior to going. We will be visiting again when the leisure centre is re-opened.

"Kenwick Park Lodges/Beauty Package"

5
08/11/2015

This is for the lodges that are available. We booked a spa break for one nights stay in a 3 bedroom lodge, including a 25 minute treatment at the beauty lodge, a girls movie collection, a huge hamper of goodies and full english breakfast, £69. Bargain! Fantastic weekend. The hotel staff were very friendly on check in. My treatment at the beauty lodge was perfect (thank you Jayne or Jade, sorry I'm bad with names) should definitely have paid extra for a full body massage. The lodge was fantastic, way better than our expectations. Fully self catering with a huge kitchen diner area, cosy lounge, three bedrooms and two bathrooms. The only negative comment I would have is the mattresses definitely need upgrading. Can't wait to visit again when the new building is up with the swimming pool and spa area. :D

"Vert satisfactory one night stay"

4
02/11/2015

Very large, comfortable bedroom, very efficient and friendly staff good breakfast in pleasant surroundings. e had a brief one night stay and did not use the restaurant for dinner but it more than met our requirements.

"A Truly Honest and Long Review!"

2
26/10/2015

This is going to be a very difficult review to write. On one hand, most of the staff were friendly and helpful, the beds were comfortable and the room was clean and we certainly had a nice time, but......at £120.00 per night for bed and breakfast, this hotel leaves a lot to be desired and needs a great deal of investment to bring it up to a standard which makes its prices fair. This is Lincolnshire, where 4* hotels are few and 3* Kenwick Park just doesn't "cut the mustard" in terms of its 4* prices. Our experience of the hotel began before we arrived, as we couldn't find it, despite sat nav, (a complaint other guests have made) My husband phoned the hotel and the receptionist was unable to direct him, didn't know what road the hotel was on , so she found another employee who also was unable to give us clear directions. We had to find a house and knock on a door for directions. The drive-way to the hotel was poorly lit, with confusing buildings scattered about. A pleasant Georgian facade, revealed a 1980s, characterless interior. A friendly greeting awaited us on arrival and we found our very small, twin-bedded room, cluttered with 1980s furniture and facing a building site,(more of which later) The wardrobe was scuffed and flimsy with an inadequate number of hangers within. The twin beds were very narrow, more suitable for children. Approximately an hour after our arrival, all the lights in our room went out and the receptionist informed us that as we had a dog, the only other "dog room" was full. Quite how she expected the three of us to manage in pitch darkness, myself, my dog and my disabled husband, I have no idea! But my husband simply told her to arrange to have the fuse fixed, which she did. On our first morning, two hair-dryers over-heated and cut out immediately, before a third one was produced which finally worked. The bathroom was very, very poor and below is a list of bathroom faults which reflects just how badly this hotel needs investment. 1. Peeling paint on wall. 2. Missing toilet lid 3. Wobbly toilet seat and actual toilet. 4. Broken toilet roll holder. 5. Wobbly taps on wash basin. 6. Faulty hot water thermostat, resulting in scalding hot water from both shower/bath/wash basin 7 No hot water at all on our second night 8 No hot water at all on our third morning 9.Sloping bathroom shelf meant nothing could be placed on it. Breakfast was uninspiring in the extreme-buffet-style, the usual packeted cereals, tasteless juices, make your own toast with seriously inferior bread. Sachets of butter were melting and accompanying jam and marmalade sachets, cheap. A fresh fruit bowl failed to appeal. There was a cooked to order option which was very satisfactory, but the pre-cooked sausages, bacon, beans etc were poor and of inferior quality. Breakfast staff were friendly and pleasant, but the room was over-heated and, particularly annoying, was the constant din of the television which competed with the piped music, so guests were treated to a stereo effect. Why TV had to be on at breakfast was a mystery, especially as "Rip Off Britain" etc, was totally ignored by all the guests who were breakfasting. Most of the grounds are a golf course and apart from a nice lawn, the grounds are a strange mess of a portacabin, lodges, waste ground and a building site, where a large structure is being built. Work commenced on this site at 8.0.a.m each morning, (apart from Sunday) and we were thrust into wakefulness by the thundering drills. "Carry on Abroad" sprang into mind. I mentioned that our very well-behaved dog was with us and, as always, I carried bags to clear up her mess. The problem was, that there were absolutely no bins whatsoever in the grounds to dispose of these bags, so I had to just dump them in unobtrusive places. There were no bins at all for any guests' rubbish disposal and this was a serious over-sight. Kenwick Park gives one the impression that it is run on a shoe-string and obviously makes money from its golfing customers, spa ladies and wedding packages, but we have stayed all over the world in hotels of all kinds, from budget to luxury and we expect a lot more than we received at Kenwick Park. A realistic room rate would have been £80.00 per room per night, B and B, so we paid £40.00 per night (total £120.00), well over the odds. We like to get value for money and we emphatically didn't get it here and for that reason, we shall not return, even though the staff were generally nice and the beds comfortable. Owners...,wake up.

"Birthday"

4
26/10/2015

Hotel was very nice an would certainly visit again. From the arrival you could see the quality of the surrounding areas and grounds. Easy to book in and then up to a very large room with four poster bed and separate bathroom which included a jacuzzi bath which had to be tried out. Very comfy nights sleep and then down for a lovely breakfast. Once eaten went for a lovely walk in the surrounding woods checking out the lodges which looked very nice for maybe a return visit.Unfortunately did not have a chance to use the leisure facilities but will do next time. Would definitely recommend trying tis hotel out and also the lovely town of Louth which is in close proximity.

"Great Hotel in beautiful country setting"

5
26/10/2015

The Hotel is on the very edge of the beautiful Lincolnshire Wolds with woodland and golf course surrounding it. The room was larger than normal and very comfortable with 1 queen size bed and 1 king size bed (this seemed to be standard) the finish in the room and bathroom was to an excellent standard. The food was also of a high standard, served by very efficient staff. The staff made the stay even more enjoyable, as they all seem to smile and pandered to our every whim. I must particularly mention Adam & Emma for attending to us. Nothing was to difficult and they took every one of my requests with a calm efficiency. Thanks to them our Masonic function ran very smoothly.

"Louth hotel"

5
23/10/2015

Really hard to find if you don't know where you are going as Sat Nav can't find the exact location using the post code. But well worth the driving around in the dark to find it. The staff were lovely and the building and rooms were gorgeous.

"Good Hotel and Good Golf"

5
08/10/2015

Kenwick Park. We had booked as a group to play golf they allowed us to check in before we played golf, so we could just collect our key cards later in the day. The the bedroom itself was lovely! As were all the public rooms. The staff were really helpful. The evening meal was super. Good choice of cereals, pastries, cooked breakfast items. The only down side was that we had to take our golf clubs to our rooms which was difficult for some of our ladies, having said that some were lucky and had staff to help them. It would be great if they could have a room to store the clubs overnight. Having said that I'm sure we would definitely stay here again.

"GIRLIE BREAK"

4
07/10/2015

Booked a cabin to celebrate a couple of birthdays, we had the log cabin, treatment in the spa lodge, 2 course meal in the main hotel, cocktail making included plus a big choice of breakfast the next morning, all for £99 each what a bargain. The staff couldnt do enough for you, they even pick you up at your cabin to take you for your meal and drop you back off with no extra charge, I would definitely have a return visit, its a lovely relaxing break. The cabin has everything you need as well only down side was the mattress not the most comfortable but for one night it was ok.

"Service second to none"

5
07/10/2015

As a photographer it is important to me that, to get the best from a venue, I need the support of the staff. I can say that the staff at Kenwick Park could not do enough to support me. As i was also a guest at this wedding i had my children with me which made it all the more important that i had assistance from the hotel. From the minute I arrived I was greeted by Cheryl at reception who showed me to the brides room and was on hand should I need anything. I requested that the carpet be laid in the gazebo if possible as I wanted to use it for some shots. This was done straight away by Zac and it was invaluable for the shoot. Adam who was in charge of the organisational side of the ceremony was tireless and relentless in his pursuit of perfection and communicated with me constantly as he organised guests and bridal couple to ensure a smooth and worry free day. On the guest side the service was exemplary and prompt. The building was decorated to a high standard and was warm and inviting. The food was superb and served swiftly and hot. The staff were polite and approachable and on hand to offer service and assistance wherever and whenever needed. As an overall experience from both a professional and personal view I was very impressed and hope that this will not be my only visit.

"Substitute hotel but pleasing. "

4
05/10/2015

We were originally booked into the Brackenborough booked via Expedia however an hour before setting off from home I received a call to say they couldn't honour the booking as they were full but they could arrange for us to stay at the Kenwick park. Upon arrival all was fine - checked in no problem. The room was lovely but the bathroom was annoying! The shower head was rubbish and sprayed water everywhere. The shower screen leaked so there was a massive puddle on the floor. Then the cold water tap was hanging off! Such a shame as the bedroom itself was lovely! Breakfast was also fine. Good choice of cereals, pastries, cooked breakfast items. Would definitely stay here again.

"Our daughters wedding day"

5
05/10/2015

Saturday 5 th Oct.2015 was the day of our daughters wedding. They both chose this hotel for their ceremony and reception. From start to finish was a brilliant experience. The staff couldnt have done a better job, they were absolutely fabulous... Adam, and the rest of the staff made a perfect day for us. They were able to accomodate 2 fire engines too and we also had a guard of honour.. Do not hesitate to hold your wedding or any other event you might want to celebrate here... ..