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Codes Avantages

Destination

Lostwithiel, Royaume-Uni

Date d'arrivée

05/10/2022

Date de départ

06/10/2022

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2  adultes0   enfant

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Codes Avantages

Best Western Hotel Fowey Valley, Lostwithiel

7 Castle Hill, PL22 0DD, Lostwithiel, Grande Bretagne - Voir sur une carte
Best Western Fowey Valley - Chambres / Logements Best Western Fowey Valley est idéalement situé dans le centre de Lostwithiel. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Flânez dans Lostwithiel et profitez de la quiétude du superbe Best Western® Fowey Valley !À 10 kilomètres seulement du fabuleux Eden Project, des jardins perdus de Heligan et de nombreux jardins et propriétés du National Trust, notre hôtel est à proximité de plusieurs charmants à visiter ici, en Cornouailles. L'ancienne ville de Stannary est le lieu idéal pour explorer le comté (et la campagne). Nous disposons d'une piscine chauffée extérieure et d'un restaurant situé dans un jardin d'hiver qui sert des produits locaux qui vous tenteront encore plus.Parcourez une courte distance en voiture pour passer une journée inoubliable. L'A390 fournit des liaisons routières quel que soit l'endroit où vous voulez aller.

Best Western

Hotel Fowey Valley

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Restaurant sur place
    Restaurant sur place
  • Piscine extérieure chauffée sur place.
    Piscine extérieure chauffée sur place.
  • Bar-salon sur place ou à 30 mètres de l
    Bar-salon sur place ou à 30 mètres de l'hôtel.
  • Parcours de golf sur place ou à proximité.
    Parcours de golf sur place ou à proximité.
  • Écologique
    Écologique
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Travelers Choice 2022
Certificate of Excellence 2020
 
Travelers_Choice 2020
 
Basé sur l'avis de 1027 voyageurs
Note attribuée
Excellent
573
Très bon
340
Moyen
85
Médiocre
19
Horrible
11
CONSULTEZ LES AVIS POUR
En couple En couple
472
En famille En famille
199
Escapade entre amis Escapade entre amis
60
Professionnel Professionnel
71
Voyage solo Voyage solo
28
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"A wonderful place"

1
User 23/09/2022

I have visited this hotel many times over the years and it is currently the best it's ever been. Friendly, comfortable, clean and amiable. The staff are informative, patient and the whole set up is welcoming and comfortable

"Small and Friendly"

5
barryward2022, Bristol, United Kingdom 16/09/2022

Fantastic staff, good location for exploring Cornwall. Room was clean and functional. Restaurant had a good choice at both breakfast and in the evening. Bar also had a good choice of drinks. (In particular, the "Offshore" lager is very tasty). Both areas very clean and tidy

"Very pet friendly"

5
TheGirlInARedDress, London, United Kingdom 10/09/2022

Friendly staff, good food, picnic area, 2 car parks and a nice heated outdoor pool. We stayed here with our dog and he was allowed to accompany us everywhere apart from the dining area. He even got to chill out on a sun lounger by the pool! The room was very clean, spacious, and the shower pressure was excellent. There was a mini fridge in the room (we stayed at a different BW hotel previously and there wasn't one there. Useful to know if you have to keep your dogs food chilled). We dined in one evening and my husband had the pork medallions. He is still talking about how good they were and it's been almost a month! The town itself is small but pretty, there are a few restaurants and independent shops, nice walk by the river just a couple of minutes from the hotel. We're already planning to visit again next summer!

"Nice stay"

5
User 05/09/2022

Rooms really clean. Staff are all friendly. Food is amazing and breakfast is very nice. Defiantly will be visiting again and joining the rewards. Went for a quick family visit and location in lovley. Didn't use the swimming pool but I will when I return with the children.

""We'll be back .........again""

5
rfh60, Vaughan, Canada 04/09/2022

Have visited this Hotel on numerous occasions over the years, originally The Restormel Hotel with its local Castle connection. On this occasion it was our wedding anniversary and the the thing that stands out every time here is the staff. Their attitude to customer service and general freindlyness is a credit to the management, wife mentioned on checking in it was our anniversary and at the evening meal the reserved table was dressed with a congratulatory banner.Little things like this make all the difference,they really do. The Hotel is ideally located for visiting local attractions including the Eden Project. You can start the day with a lovely breakfast of your choosing, and don't forget your evening meal here as the food is fresh, well prepared and served with pride.

"I proposed to my girlfriend here"

5
User 26/08/2022

The hotel knew I was proposing to my girlfriend whilst i was here and they had put flower petals on the bed in the shape of a heart and Jane did all she could, to ensure our needs were romantically met

"Can't fault it"

5
Carys R, Cardiff, United Kingdom 25/08/2022

Can't fault it really staff were welcoming and accommodating. Let me utilise the lounge whilst I waited to check in. Took my needs in to consideration with regards to work and sleep. The food although a little pricey was absolutely beautiful and worth it! Didn't use the pool but looked nice. Room with all required amenities

"definitely should choose this hotel !!"

5
javedmalik1995, London, United Kingdom 24/08/2022

i booked this hotel for me and my family for our trip and we were so glad for choosing this hotel it was very clean and nice hotel with excellent modern rooms plus the staff were super friendly.Cleaners would come every morning to clean the rooms and were super friendly as well to us.all people in hotel were friendly as well.out of all hotels i have stayed before this one was the best one i've been in.Totally recommend it and would love to come again.

"Average"

3
rachismall, Birmingham, United Kingdom 21/08/2022

Booked 2 rooms for a family wedding. Rooms were vastly different, one room was tiny, barely get round room, other was massive with 3 beds, yet paid same price?? Receptionist was abrupt and unhelpful Breakfast was ok, quality of food need's improving

"Hidden Gem"

5
owlAnon, anon 20/08/2022

Stayed here for one night in June. You could easily drive by and not notice it, but once you do, and step inside, you realise what a special little place it is. We were allocated room 27, which was perfect - it had everything we needed, was spotlessly clean, and overlooked the the outdoor pool. I took the opportunity to have a quick swim, and it was lovely. The breakfast in the morning was delicious- particularly the (amazing) smoked salmon and scrambled eggs! All the staff were friendly, professional and helpful. We hope to return again soon.

"Excellent amenities"

5
User 18/08/2022

A hotel with excellent facilities and staff. Caters for families, children and dogs which is unusual. Excellent food but you need to be hungry as the portions are huge. Good base to travel out to a different place each day

"Excellent experience in every way"

5
walton858ty, Nantwich, United Kingdom 17/08/2022

Such a lovely experience from start to finish. Staff were very pleasant and extremely helpful. Rooms were spotless. Food was great. Amenities were brilliant. Location was perfect. We enjoyed the experience so much we booked an extra night. Definitely will be staying here again.

"Excellent in every aspect"

5
User 16/08/2022

What a wonderful experience from start to end. We enjoyed it so much we booked an extra night. The staff were extremely helpful and very friendly. Room was spacious and very clean. Facilities were excellent especially the pool. The children loved it. Food was lovely. Hotel is in a ideal location. Highly recommend. We will definitely be booking here again.

"Family shortstay vacation"

5
PINNIE123, Bristol, United Kingdom 10/08/2022

Family shortstay vacation Are pet friendly really nice hotel. Good location with plenty of parking and easy access to the main roads and beaches. The car park had plenty of spaces and was ideally situated behind hotel where you could keep an eye on your vehicle depending on where your room situated. The pool was clean and attended to every day and was in full sunlight. The restaurant was nicely laid out the staff were really friendly and the food was really good. I noticed that there were awards won for the breakfast and I have to say it did not disappoint. The food was fresh and cooked to order and the choice was excellent. The choice actually catered for all dietary requirements. Beautiful little town of Lostwithiel.

"Updated rooms & fab Staff"

5
Roam42370345790, Bristol, United Kingdom 09/08/2022

Another fantastic stay. Having stayed here several times now, it was lovely to see the refresh on the rooms. We stayed in one of the courtyard rooms and although they were nice before, they are really fab now. Special thanks to Jane and the other Lady (sorry not sure of name!!) managing things during our stay - they work like Trojans and some guests are not that appreciative! Also a special mention to Bryanie who did a fab job at breakfast especially with a group of difficult people. Can't wait to return in October

"Lovely stay at Fowey Valley"

5
User 06/08/2022

We really enjoyed our stay at Fowey Valley and would happily return. The staff are very helpful and welcoming and the hotel itself is small, clean and well kept. It is not a 'luxury' hotel, but we felt it was excellent value for money particularly given that it has a pool which we used everyday, and good cooked or continental breakfasts. We stayed as a couple with a 7 year old in a triple room which had a double and single bed, a small fridge as well as the usual kettle and tea/coffees. We had a good evening meal at the hotel restaurant. Lostwithiel itself is a good base to explore north and south Cornwall as it has good road (and rail) connections. The town itself is pretty, and has interesting antique/gift shops, a few pubs and restaurants and a co-op for groceries. If you can face a steep walk, Lantic Bay to the west of Polruen on the south coast is spectacular.

"Fab staff and peaceful setting"

5
User 05/08/2022

Memorable stay as a result of fabulous welcome from Jane and Treena and great service in the bar from Bryony. This hotel feels like a home from home. Quality bed linen, clean facilities and free parking all made the stay comfy and trouble free. Our only complaint was the number of contractors leaving in the early hours, but this was more about lack of consideration for other residents and not caused by hotel staff.

"Best South Western for sure!"

5
NDale52, Orpington, United Kingdom 03/08/2022

Lostwithiel is ideally situated on many routes and allowed me to travel all over Cornwall. The hotel was comfortable and convenient. The staff were the true highlight. I have stayed at many hotels and very few have had the overwhelmingly friendly staff that this place had. I rarely visit any place twice but this place would be one I considerex.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. I am very proud of the team that we have built here and reviews like yours are much appreciated by us all. Kind Regards Jane

"Brilliant, loved it!……"

5
User 02/08/2022

WOW WOW and WOW!! An absolutely remarkable hotel perfect location in all aspects, perfect staff, nice food, clean rooms, dog friendly and a special mention to Jane the duty manager thank you your professionalism, kindness, organisation, compassion and general interest in your guests is second to none you are a legend!! Even though the heater on the pool had broke I didn't care as everything else at the hotel was perfect and we were pre warned about the pool before booking on our arrival and to be fair the days we did go to the pool the weather was really nice and hot so having a dip was refreshingly good. We arrived in Cornwall on the 27th July and was originally booked into the Cornwall hotel and spa (please read my review on Cornwall hotel and spa) which was the stuff of nightmares due to The Cornwall Hotel and Spa duty manager and staffs poor attitude but that's enough about them as I say read my previous review. However the staff and our stay at Best Western Fowey Valley Hotel really turned it around for us and we had one of our best ever getaways to date so thank you so much Best Western Fowey Valley Hotel team and hopefully we will see you again next year!!

"Relaxing stay - friendly & great service"

5
User 30/07/2022

Lovely 3 night stay. Exterior looks rather dull, but the rooms are nice, modern & clean with decent solid furniture. Lots of parking! Receptionist very warm & welcoming. Lovely relaxed atmosphere. Thought the restaurant was a bit pricey but realised was on a par with the surrounding area. Pool small but nice for a quick dip - sadly issue with pool heating, due to be fixed next week but appreciate unavoidable by management! Still had a swim each day. Really enjoyed our break & will visit again I'm sure!

"Excellent"

5
Kaytee01, London, United Kingdom 18/07/2022

Booked last minute, at 6pm For the evening. Lovely lady at reception offered the last suit available. Such pleasant surprise. Newly refurbished suit with fully stocked kitchenette, separate room with double size bunk bed and own private terrace with gorgeous views. Very comfortable stay and will definitely be staying here again.excellent location from beach and 6 minutes to Eden project. Heated pool and my son loved it.plenty parking on site .10/10 for cleanliness as well.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. I was happy to be able to be able to accommodate you and your family in our lovely apartment. I do hope that you will come and stay with us again soon. Kind Regards Jane

"Lostwithiel stopover at Best Western Fowey Valley"

5
User 16/07/2022

Comfortable, clean guest room with excellent en suite shower facilities. Pleasing decor with a good quality bed, kettle/beverages, television, ironing board and iron. A well equipped room. The dining room is elegant and the breakfast menu with something for everyone, including a substantial Full English Breakfast as opposed to a great Continental breakfast choice. The swimming pool is immaculate and the staff very obliging. Be prepared to carry your luggage up two flights of stone steps to Reception if you use the overflow car park. If you want to avoid this there is a small car park to the rear which gives easier access into the hotel which is open 24hrs (the front door of the hotel closes at ten and needs a card key). The swimming pool (Max 1.1 m) looks clean and well maintained.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. I'm glad that you had everything that you needed in your room. There is a doorbell at the front door so it is possibly to walk round from our car park without having to do the 2 flights of steps and staff are always on hand to carry bags for our guests should they require it. I hope that you'll come and see us again soon and that next time you'll use the pool! Kind Regards Jane

"Excellent Food and Lovely Staff"

5
carolc59, Reading Berkshire 15/07/2022

This was a last minute booking due to a flight cancellation to France. Our stay at the hotel made up for our disappointment as the staff are friendly and helpful. We had most of our evening meals at the hotel as the food was so good expertly prepared by Head Chef Maisie Clarke. We really enjoyed using the really warm outdoor pool (its like swimming in a bath, would love to use it in the winter as it is open all year round) after a day of walking or sightseeing. The hotel is an excellent base for seeing beautiful Cornwall. The Eden Project just 4 miles away and Fowey 6 miles away. We enjoyed some scenic coastal walks around Fowey plus a chilly dip at Readymoney Cove, a very small and popular beach so it will be very busy at peak times . We would be happy to return to the hotel and visit the places we didnt have time to see during our stay.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm so glad that you had an enjoyable stay which made up for your earlier disappointment! Maisie will be thrilled to have her name mentioned, she is such a talented chef and I'm sure she would want me to thank you for your recognition. I do hope that you will come and see us again soon. Kind Regards Jane

"Fabulous stay"

5
SelamCaroline, Brighton, United Kingdom 14/07/2022

We had a fabulous 2 night stay and room 14 overlooked the swimming pool which was a bonus. Comfortable clean rooms with hairdryer, iron and ironing board as well as the usual tea and coffee making facilities. The breakfast was excellent with a wide selection of choice both hot and cold. All the staff were very professional, friendly and welcoming and I'll definitely be back.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. I'm glad that you had everything you needed and that the team looked after you so well. Kind Regards Jane

"Lovely base to explore Cornwall"

5
KevinB700, Mattishall, United Kingdom 13/07/2022

We stayed for 8 nights and had a thoroughly enjoyable holiday. The hotel has a lovely warm outside pool which was ideal to relax in either before or after touring the area each day. The breakfast menu was very varied and pleasant, and the one evening meal we had was also very nice. Room was very warm but there was a fan available. Lostwithiel itself has quite a few cafes and pubs, and the surrounding area is full of interesting places to go. All staff at the hotel were very friendly

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. I'm glad that you enjoyed your stay with us. Lostwithiel is a lovely town, with no shortage of places to eat and drink and we are very lucky to be situated here! Kind Regards Jane

"Excellent Hotel and base for exploring Cornwall"

5
User 10/07/2022

Unassuming from the outside, hidden gem of a hotel. Room was spacious, comfortable with double aspect windows with good views over town and hills. Breakfast was amazing, from continental/full English plus many other options (smoked haddock to die for) , evening menu varied choice of great tasting meals well presented. The pool is heated to about 30 degrees with towels supplied. . Friendly and helpful staff, special mention to Briony and Jane but everyone was lovely and we even got to meet Barney. Great recommendations on where to visit. Fabulous break, we will be coming back :-)

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you so much for your review. I'm so glad that you had such a great time. I am very proud of the team that we have here and how many lovely comments they get from guests like yourself. See you again soon! Kind Regards Jane

"Lovely Hotel"

5
Philip J, Nottingham 07/07/2022

The outside of the hotel doesn't do it justice. The staff were friendly and helpful and the food was delicious and plentiful. The Manager was friendly, approachable and happy to share tips on where to go and what to do in the area. We stayed in The Hayloft and it was immaculate. We'll definately be going back

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. I'm so glad that you enjoyed your stay with us. All of us love sharing our county with our guests! See you again soon, Kind Regards Jane

"Excellent Customer Service"

4
ADD757, Bridgwater, United Kingdom 04/07/2022

The staff and food were very good. We were greeted by a helpful and friendly receptionist. We had both breakfast and evening meal on both nights and the food and service were excellent. a safe and clean environment.

"First class for friendliness"

5
291tracyc, Phuket, Thailand 30/06/2022

Just returned from our mini break in Cornwall. We initially chose the hotel because it has an EV charger & the location seemed great for exploring nearby attractions. The charger worked fine for overnight charging & although it wasn't free the charge was very reasonable. Be aware that there is only 1 3.5 Kw charging point & you need to book this at the reception, i guess this would get busy during high season stays. The hotel was freshly decorated & spotlessly clean, very good 1st impression ;). We stayed in room on the 2nd floor overlooking the rear garden with very nice views of the surrounding countryside. The room was very spacious & well appointed with mini fridge & nice bathroom with a very good shower & large bath big enough for 2. We had our dog with us & all of the staff made us feel very welcome . The restaurant food was excellent to, much better than usual pub food. We made use of the outside pool even though it was raining, the temperature was over 30 degrees & very refreshing. All the staff were very friendly & we got some great walking tips from the receptionist. OVERALL EXCELLENT !!! We will return !!

"Really loved this hotel"

5
happymum2014, Orpington, United Kingdom 25/06/2022

Driving through Lostwithiel, you could easily miss this unassuming hotel but we have just returned from a really lovely 5 day stay at the Best western Fowey Valley hotel. All the staff were helpful and friendly and we were given an upgrade to a very spacious room on the top floor. The room had only recently been renovated and had new carpets and a new bathroom.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. I'm glad that you enjoyed your upgrade! The team here are pretty special and I am very proud of them for all the lovely comments that they receive from our guests! I do hope that you will come and see us again soon.

"A great base for a Cornish break."

5
User 20/06/2022

We stay at this hotel quite often visiting family nearby. The standard is always first class. The room was clean, large, and very well equipped. The staff were as friendly and helpful as ever. Great selection and well cooked breakfast. Restaurant for dinner was good. We will be returning.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you very much for your lovely review. I'm glad that you enjoyed another stay with us and that the team look after you so well. Hopefully we will see you again soon! Kind Regards Jane

"Anchor stay for day trips"

5
BeachloverEdmonton, Edmonton, Canada 13/06/2022

Hotel was clean and staff friendly. Room 7 in back got very hot at night I understand due to pool being heated. Convenient location to coast for day trips. Easy walk down to river area. Not sure why I need to do 200 characters.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. I do hope that you found the fan in your room and that this helped with the heat, as far as I am aware the pool heating is off at night so I am not sure that the person that told you this was correct! Kind Regards Jane

"I have been staying here for many years."

5
User 12/06/2022

A very nice friendly well run hotel that I have been staying at for many years both when I was travelling on business and since I have retired. The hotel is suitable for business travellers, couples and families alike, it has an outdoor pool, bar facilities and is situated in the lovely quiet town of Lostwithiel. So handy for visiting many places in Cornwall

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you very much for your lovely review Mr Bentley, I miss seeing you every month and look forward to your annual stay with us! See you again next year. Kind Regards Jane

"Holiday heaven"

5
User 07/06/2022

Great pet friendly, clean and comfortable hotel, ideally situated for sight seeing or just relaxing. Lovely outdoor pool that was like getting in to a warm bath and open dawn to dusk. Love this place and will definitely go again

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. Our south-facing pool is getting a lot of use this year and it is so lovely to see everyone out there sunbathing or splashing around! I hope that you will come and stay with us again soon. Kind Regards Jane

"Good Value for a Minimoon Break"

5
Emma B, Windsor, United Kingdom 06/06/2022

We stayed at Fowey Valley for a 3 night minimoon, my husband and I, our 8 month baby and our dog. We had one of their dog friendly rooms. There was plenty of space for the 4 of us, including the travel cot for baby and dog bed. The room was clean and functional, and the bed comfortable. Although the room was on the ground fllor with rooms above and in near the road there was virtually no noise and we had a good nights sleep. The outdoor pool was lovely and warm, and we were able to swim on 2 mornings. The staff were more than happy to remove the pool cover when asked. The breakfast staff were amazing, they had a highchair ready for us with a cushion after the first day. There's no dogs allowed in the main resturant, they are allowed in the bar area where you can eat your breakfast if you take your dog (the hotel offered but we declined). For dogs the hotel provides a welcome pack including a water bowl, mat, towel, treats and poo bags.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I was glad to hear that all 4 of you enjoyed your stay with us and that the team here looked after you so well. I hope that we get the opportunity to welcome you back again very soon. Kind Regards Jane

"A Lovely 4 Night Stay"

1
Philip J, Nottingham 25/05/2022

We stayed in The Hayloft; it was beautifully decorated with a balcony. Staff were friendly and helpfull (especially Barbara,Bryony and Lauren) and food was tasty (we stayed B&B). Hotel was clean. Owner Simon was friendly, approachable and informative.Lostwithiel is small but friendly. Overall this was a lovely stay and we'll definately come back.

"Return To A Mighty Fine Repose Concealed"

5
Carlaconsort, Oswestry, United Kingdom 24/05/2022

A year on we return to a hotel that is a diamond in a bland setting. No ground floor room for us this time. But the very helpful and welcoming receptionist found us an alternative room to that we had booked that only featured one short flight of stairs. Now that is going the 'extra mile' ! Room was again very clean and presentable, as well as spacious. Each morning started well with an excellent breakfast with a good choice of menu. A special mention to the young lady on the serving staff who as well as being pleasantly attentive gave us a timely warning about not visiting somewhere so helping us avoid a bad trip. Thank you. Can still highly recommend this hotel. Just be wary of the Gran Prix A390 running past as it seems full of the Fast and The Furious !

"Fantastic two night stay"

5
beringer782, Christchurch, United Kingdom 21/05/2022

Simply stunning two-night stay! This hotel is very dog friendly, all the staff absolutely love dogs. The dog friendly rooms are beautiful, very clean and are set in little courtyard. There is a doggy welcome box which has a large towel, brush, a feeding bowl (just one, so you need to bring another) Doggy treats and information on dog friendly beaches etc. I would say our stay was perfect, from very high-quality food to attention to detail to small added extras. We had an evening meal on the first night, we sat in the bar area so we could have our dog with us. Dogs are allowed everywhere in the hotel except the restaurant, but like us you can have your meals in the bar with your dog. Breakfast was varied with anything from cereal, croissants, fruit, yogurts to fully cooked, and everything was quality. There is a heated outside pool which was very clean, and a lovely garden area too. All the staff were so friendly and very helpful, nothing was too much. Thank you so much to Jane on reception, Bryony and Barbara who served our food, and to the owners Simon and Trina. Absolutely wonderful service. Just to conclude, this was probably the best hotel we have stayed at for quality and service……Stunning and highly recommended, we will be back!!

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you so much for your lovely review. You are right that we adore our canine friends here, and we pride ourselves on being truly pet friendly (not just pet tolerant!) I'm so glad that you enjoyed your stay and that all the team here looked after you so well. I will make sure that they all see your kind words. Kind Regards Jane

"Very pleasant hotel"

4
RIchard035, Northwood, United Kingdom 08/05/2022

The rooms were quite spacious with comfortable beds, reasonable storage and decent bathrooms. We were there in summer when it was very hot and the one drawdown was the lack of air conditioning. Although there were fans in the room, it was still incredibly hot. Staff at reception were incredibly friendly and helpful and anticipated our requirements without us even having to ask. The restaurant is quite large and there was plenty of choice at breakfast that was served to our table efficiently. We did have dinner at the hotel one evening and the quality wasn't as good as you might get elsewhere. There is a heated outdoor swimming pool with a few chairs around it - its not a particularly attractive pol but it is fine for swimming in. There is plenty of parking on site. Be ware of the fact that there are lots of steps and no lift so the hotel is probably not great for push chairs or disabled people. Overall, very good value for money and very friendly.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. I'm glad that the Reception team looked after you so well and that you enjoyed your stay with us. It's pretty rare to find a hotel in the UK that has air conditioning as (unfortunately) there are not that many days of the year when we need it! I'm sorry that you dinner did not live up to you expectations, this is disappointing considering the fantastic comments that we normally get about our food. I do hope that we get the opportunity to welcome you back in the very near future. Kind Regards Jane

"Added extras at this town centre hotel"

4
User 04/05/2022

We only stayed one night so didn't have time to use the well shielded heated outdoor pool which is a surprise in fairly unknown Lostwithiel. Parking available but bit of a walk/climb to most rooms. Ideal position for a base for the area or for travelling further down Cornwall. Well equipped rooms

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. Sorry you didn't have time to use our pool! Hopefully you can come back again, stay for longer and try it out. Kind Regards Jane

"Pleasing Hotel"

5
maggiehopkins, Herefordshire, United Kingdom 28/04/2022

Hotel was very good room comfortable staff very pleasant. Breakfast excellent choice. There is a heated outdoor swimming pool too. Price reasonable £84.50 for twin room plus £19 for breakfast and we were upgraded to family room with double and single.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you very much for your lovely review. I'm glad you enjoyed your stay with us and I hope that you will come and see us again in the future. Kind Regards Jane

"Almost Perfect"

4
Jill R, Torquay, United Kingdom 26/04/2022

We were really impressed with this hotel. The room was comfortable, the wifi worked, parking was close. The breakfast was excellent and the warm outdoor pool a joy. It's very central for visiting places of interest in the area. The only disappointment was the evening meal which was limited in choice and a bit mundane. We will certainly stay again when we visit Cornwall.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad that overall you enjoyed your stay with us. My apologies that you did not enjoy your evening meal, we pride ourselves on all aspects of our guest's stay and I am disappointed that we let you down in this way. Kind Regards Jane

"A little gem"

4
TCH08, Abu Dhabi 26/04/2022

We stayed for 2 nights and the hotel was a great find. All the staff were excellent and very helpful. The breakfast was great, tempted me have 2! It is very dog friendly and he was welcome. Would definitely visit again one day. The standard of housekeeping was good. All should be commended. Parking was easy and free! Many thanks.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you very much for your lovely review. We adore our canine friends here and wouldn't have it any other way than to make them as welcome as their human family! Kind Regards Jane

"Good hotel with nice facilities."

5
User 20/04/2022

We enjoyed staying in the hotel. My daughter liked the pool. Happy to book next time. Location is ideal if you want to stay at one place and drive to near by locations every day. I would definitely recommend.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. We are, indeed, very lucky to be located in an area from which it is very easy to access Cornwall's main attractions. I do hope that you will come and stay with us again soon. Kind Regards Jane

"Great experience"

4
535magdan, Newbury, United Kingdom 18/04/2022

I've booked family room with bunk beds for Kids which was a good fun for them. Swimming pool was a nice thing to have as an extra (Especially that water is heated). Unfortunately our room's windows were out for main road which was very busy even at night time.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. I'm glad that overall you enjoyed your stay with us. I'm sorry that you were disturbed by the road noise. Kind Regards Jane

"Highly recommended"

5
tonyclark27, Dorchester, United Kingdom 15/04/2022

Fabulous hotel. Fantastic food. Our room was very clean and comfortable. Every single member of staff we came in contact with were friendly and efficient. We will definitely return, hopefully later this year!

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. All of the team here work so hard and it is much appreciated by us all when this is acknowledged in a review. See you again soon! Kind Regards Jane

"Best Western fowey Valley"

5
Nigel P, Ilkeston, United Kingdom 15/04/2022

Most pleasant welcome by the staff as soon as I walked in, the room was very clean and very airy . The bathroom was of a high standard and also very clean and tidy , a range of complimentary toiletries was available and also the tea and coffee making facilities

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. We are very proud of our team here and it's always lovely when a guest mentions a high level of service in a review. I do hope that we will have the pleasure of welcoming you back again soon Kind Regards Jane

"Charming base to explore Fowey, Eden, Looe."

5
beachbuddy10, Bridport, United Kingdom 11/04/2022

Having had a place in Fowey for 12 years, I was no stranger to the area but had not spent so much time in lovely Lostwithiel. The hotel was spotless, the welcome warm and the breakfast was just what every beach cleaner needs to sustain them. Health and safety protocols were in effect both with the room cleaning and in the breakfast room. Plenty of parking allocated and the shops are 5 mins easy walk. A perfect base from which explore Fowey Valley and surrounds.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. We are, indeed, lucky to be located in an area that makes it very easy to access most of Cornwall's main attractions. I hope that we get the opportunity to welcome you back again soon. Kind Regards Jane

"Pet friendly and heated pool"

5
lucyaustin91, Torquay, United Kingdom 05/04/2022

Had a great experience, lovely box for the dogs when we arrived with treats and a list of dog friendly beaches which was perfect and thoughtful. Wasn't expecting much from the heated pool but it was bliss! Actually warm and we were lucky enough to have it to ourselves

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. I'm so glad that you enjoyed your stay with us and that your canine companion made full use of their extra luggage! I do hope that we have the pleasure of welcoming you back in the very near future. Kind Regards Jane

"Enjoyable stay"

5
User 03/04/2022

We thoroughly enjoyed our stay at the hotel. The staff are very helpful and friendly. The room was spotless as was the rest of the hotel. We were very impressed to find a doggy box in the room with extras for dogs including a bowl, towel and even some treats. We have not taken our dog away before and were delighted to find that he was made welcome, which made it very easy for us. An added bonus is the amazing outdoor heated pool, it was great to swim in (but hard to get out of as it was a chilly day!!) Thanks to everyone at the Fowey Valley hotel for making our weekend so enjoyable.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. I'm so glad that you were all able to relax and enjoy your weekend with us. We pride ourselves on being doggy friendly - not just tolerant - and I'm glad that this was your experience with us! I do hope that you will come and stay with us again soon. Kind Regards Jane

"Great customer service and clean!"

5
deucedude, Nashville, Tennessee 27/03/2022

The manager Bryony was amazing! She was professional and so friendly! She showed genuine interest in us and our visit to Cornwall. All of the staff are top rate, but she stood out to us! We stayed in a pet approved room, but had none. The room was clean and odor free!

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. I'm glad that Bryony looked after you so well during your stay. I do hope that you will come and see us again soon. Kind Regards Jane

"A warm welcome for everyone"

5
User 26/03/2022

We read the reviews before we went and the Best Western Fowey Valley did not disappoint! We booked one of the pet rooms so we could take our dog with us. It opened straight out on to the courtyard so we could walk our dog first thing in the morning without disturbing anyone. A large plastic box awaited us containing a towel, treats, poo bags and a list of dog friendly beaches.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for the lovely review. We love our canine guests here and pride ourselves on being truly dog friendly (not just tolerant!) I do hope that you will all come and see us again soon. Kind Regards Jane

"Great Stay"

5
BristolProbey, Bristol, United Kingdom 25/03/2022

Excellent hotel in a really quiet location. From the main road, the rooms are at the back of the hotel and really quiet with no road noise, just the sound of the robin in the tree opposite. Staff were all really friendly and welcoming. Great choice at breakfast and great Covid protocols. Swimming pool is a lovely added extra for the summer. Really loved the quirky hotel information in the rooms.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. We are so lucky that the majority of our rooms are at the back of the hotel, with only the sounds of nature to disturb our guests! I do hope you'll come and enjoy the robin singing again soon! Kind Regards Jane

"Two day break"

4
User 23/03/2022

Although not much kerb appeal once inside we were greeted by a lovely warm atmosphere and a very friendly staff. Room was very comfortable. Food was very good quality and portions of good proportion. All in all a very good stay. Would thoroughly recommend to anyone wishing to travel to this part of the world

"Dogs welcome"

4
User 21/03/2022

Dogs are welcome, treats, bowl and towel supplied for your pooch, just be aware that the dog rooms are separated from the main building which is good BUT! there is a flight of stairs up to reception and dining room bit of a problem especially if it's raining.

"Wonderful time. Great to be able to take our dog with us"

5
User 21/03/2022

We had a 3 night stay with our dog. The Hotel was very welcoming to us and the dog, there were bowls, treats and a towel ready on the room. We found the room well equipped and comfortable. We ate in the bar as we had the dog which was as comfortable as many restaurants we've eaten in. The food was simple but tasty and the cooked breakfasts excellent. We will be back (all 3 of us)

"Great Hotel"

5
DebiCardiff, Cardiff 20/03/2022

This was a birthday gift via a Groupon deal. The hotel is within walking distance to the small village of Lostwithiel. Plenty of on site parking, the rooms were very comfortable and finished to a high standard including the bathrooms. The hotel had ample facilities, a bar, lounge area and a small snug with free books to read. There was also a fabulous outdoor pool which we could have used as it was lovely and warm. Full English breakfast was included, but other options were available. The staff were extremely friendly, and nothing was too much trouble, especially Bryony in the restaurant. Thank you for a very enjoyable stay, we will definitely return.

"Outstanding"

5
JOHN P, Bath, United Kingdom 17/03/2022

I am not going to beat about the bush here. Quite frankly, lockdowns notwithstanding, my recent stay was one of the best experiences in a very long time. I could write endlessly about my stay but I leave it to you to check it out. However I will say that the pinnacle of my stay was the friendliness and helpfulness of the staff.

"Great hotel"

4
MMAllen, Plymouth, United Kingdom 17/03/2022

We booked via a Groupon deal and were very pleased with the hotel The staff were very friendly and efficient and there is lots of parking It's an ideal location for walking and exploring Lostwithiel Next time I'll use the heated pool! We will be back

"Another excellent visit to Cornwall's friendliest hotel"

5
Trek33845029105, Cardiff, United Kingdom 16/03/2022

Spending four nights at the Fowey Valley Best Western Hotel is the best way to unwind and enjoy true Cornish hospitality. The rooms are always clean and well decorated. This is only surpassed by the staff who make you feel as part of the family on each and every visit. This is the best way to relax and be truly pampered at a family hotel.

"What was a great hotel/restaurant fallen very low"

2
dogcalledbenji, Plymouth, United Kingdom 13/03/2022

Ok, the hotel £66 room only, but advertised offers for £60 B&B, I mentioned to reception, but this was dismissed. Bedroom isn't awful, but pillows are dreadful, if your over 5'9 your going to struggle with length of bed. Room was red hot, no A/C windows partially open. Drinks are pricey, but maybe not significantly more than other hotels. Great memories of the hotel and restaurant, but the restaurant now looks like a cafe. I guess if you need basic at a reasonable price then it is what it is, if you want something a bit more, forget it.

"Another super stay Fowey Valley"

5
User 07/03/2022

When we go away, we like to stay in a nice comfortable hotel with good facilities and The Fowey Valley hits every nail on the head. Spacious rooms, spotlessly clean, dog friendly, well appointed, plenty of tea and coffee, a large TV and even bowls etc for your dog. The staff are excellent and always helpful. Cant fault them in any way. A credit to the hotel. Booking in and checking out was easy as well. You can check in online too. We ate both nights in the restaurant and the food is well priced and good value.. and really tasty too. Breakfast, although currently pre-order, was on point and delicious. I really enjoyed the smoked haddock and rather excellent poached eggs. The cooked full english is really good too. Theres also a good selection of cereals, breads, fruit, juices and other niceties. Lostwithiel is a great place to visit with plenty of dog walking and lots of history. Simon and his staff really make this a great place to stay. Looking forward to our next visit. Thanks agin guys!!

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your wonderful review, I'm glad that you enjoyed all aspects of your stay with us and that the whole team looked after you so well. I do hope that we will be able to welcome you back to our hotel soon. Kind Regards Jane

"Excellent hotel and staff"

5
User 07/03/2022

Second stay and highly recommend. Very warm, friendly, professional staff and good management. Hotel room fine, newly decorated with nice bathroom. Good food and service in restaurant, Outside pool a bonus especially for children. In centre of town, shops, pubs, restaurants and railway station all nearby. Without exception, all the staff are exceptional, responding to queries quickly, professionally and in friendly manner.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us such an amazing review. I'm glad that the team took care of you so well and that you enjoyed your stay with us. Kind Regards Jane

"Fantastic Hotel"

5
brooksyGloucester, Brockworth, United Kingdom 27/02/2022

We stayed at the Best Western Fowey Valley last night whilst passing through Cornwall on a driving trip (Performance Cars UK). There was a large group of us but this wasn't an issue for Simon and his wonderful team of staff. Everything was perfect. The rooms were lovely. Warm, comfortable and modern. Parking wasn't an issue, there are plenty of on site spaces (there were around 20 cars in our group). The food was delicious and cooked to order. It was all very well organised too. The heated outdoor pool was a welcome treat for some members of the group. I honestly can't fault this hotel at all. I've never been anywhere with such an attentive, hands on owner. Every staff member was friendly and welcoming. They really go above and beyond here. We loved it so much that myself and my husband have booked a return visit with our dog for around Christmas time.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you very much for taking the time to write us such a great review. I'm glad that yourself and your group enjoyed your stay with us and that Simon & the rest of the team looked after you so well! We look forward to welcoming you back in December! Kind Regards Jane

"Fabulous Hotel our second stay"

5
186220Lisa, Bristol, United Kingdom 26/02/2022

A lovely warm welcome when you arrive at the hotel. This hotel has dog friendly rooms, adjacent to the main building, and dogs are allowed in the bar area. The room was very clean and comfortable with Tea & Coffee making facilities. We selected the bed & breakfast option, the food was lovely and set us up for the day. The hotel staff are fantastic, Briony, James and Joe were very attentive at serving breakfast. Nothing was too much trouble and all the staff are so friendly. The hotel is in a great location for exploring the surrounding areas and the village has local amenities including a coop store. We highly recommend this hotel and will definitely be returning

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. We are so lucky to be located in such a smashing small town which has all the amenities that our guests could need. I'm so glad that the team looked after you so well, I shall make sure that Bryony, James & Joe see your kind words about them! Kind Regards Jane

"Family trip with a dog"

5
h0lidaysil0ve, Gloucestershire, United Kingdom 24/02/2022

Very helpful and welcoming staff and a very comfortable room. Our first stay with our dog and he was really welcomed too. Good location and plenty to do in surrounding area. Would love to go back again!

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. We just love our canine guests here and we can't wait to welcome you all back again very soon! Kind Regards Jane

"Immaculate room, well facilitated, very accommodating"

5
User 22/02/2022

We staryed in a triple room with two dogs. The room, including a large modern bathroom, was imaculate; there wasn't a slightest sign that someone else stayed in the room with their dogs before us. Coffe/tea-making facilities are always welcome, and there were two food/water bowls, a big towel, pooh bags and a bag of bisucuits for our boys provided by the hotel. There is a car park right next to the triple-room building, and a street leading to the town centre and the quay. It was very quiet during the night. Otherwise, my Collie would've stayed up, reacting to the unfamiliar noise, all night. We were told that dogs were allowed in the bar area, but because we weren't sure how our 10-month-old pup would behave around other people in a strange place, we decided to have breakfast in our room. The staff was happy with that request. The English full breakfast was very nice. Apparently, many people call this hotel 'a little gem'. I can see why now. I would recommned it to everybody.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you so much for leaving us such a wonderful review. I'm glad that yourselves and your dogs had a relaxing stay and I hope that you will all come back and see us again soon. Kind Regards Jane

"great stay"

4
vrodiere, Hemel Hempstead, United Kingdom 16/02/2022

excellent service will recommend but disappointing breakfast. Excellent location near Eden Project (10 mns). The staff is very helpful and nice. unfortunately the cooked breakfast was not very good (bad quality of certain ingredients) and uninspiring continental one.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. I'm sorry that our breakfast did not live up to your expectations, we usually get highly praised for it but it would seem that on this occasion we let you (and ourselves!) down. I'm glad that overall you still enjoyed your stay. Kind Regards Jane

"Fantastic "

5
j-bic80, Paignton, United Kingdom 06/02/2022

My husband and I stayed here for one night as we were visiting The Eden Project. Staff were extremely friendly and helpful and went out of there way to ensure our stay was perfect. We booked room only however we chose to have an evening meal as they accommodated for gluten free. The food and service was excellent, unfortunately the only gf pudding option was ice cream which I did not fancy so the kitchen made up a fruit salad bowl and offered me that and a yogurt and charged minimal for it! Lovely comfortable stay, would definitely recommend a visit.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. I was very glad to read that you will so well looked after and especially that our team went out of their way to make sure you had a dessert you would enjoy! Kind Regards Jane

"Lostwithial Best Western"

5
User 31/01/2022

Lovely Hotel which we used as a base for exploring the area. The staff were all absolutely lovely and the breakfast was amazing, good quality food and as much of it as you wanted. The rooms were very clean and comfortable and we were lucky enough to have a free upgrade also. Would highly recommend this Hotel.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad that our amazing team here looked after you so well! We are so lucky that our location allows easy access to many of Cornwall's main attractions, I do hope that you left some to visit next time you stay with us! Kind Regards Jane

"A new area to explore"

5
User 26/01/2022

A few lovely walks. Staff very helpful supplying maps and information. Hotel very clean and comfortable. Breakfasts good. We had evening meals in the restaurant they were good quality and nicely presented.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you very much for your lovely review. I'm glad that you enjoyed your stay with us and that the team here looked after you so well. We are lucky to live in a town with the convenience of a small shopping area and plenty of places to eat and drink but also some amazing scenery and lovely walking areas. I do hope that you will come and see us again soon. Kind Regards Jane

"Very Comfortable"

5
User 17/01/2022

Had stayed 2 times before & recommended to German friends Mum & daughter travelling thru Cornwall. This was pre Covid & recent stay seen further moderations, accommodation with our dog - who had her welcome box again. East/nice walk pre breakfast to walk dog who could then join us in the bar/lounge area set up for us. Easy on site parking faciility which compared to many other hotels - limits for space! We will be staying again :-)

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you so much for taking the time to write us a review. It is, indeed, rare to find a hotel in a town in Cornwall with as big a car park as we have! Repeat customers (and recommending friends!) is a real compliment! I do hope that we have the pleasure of welcoming you again soon. Kind Regards Jane

"Another lovely visit"

5
ANTHINGATALL, Westward Ho, United Kingdom 16/01/2022

This is the third or fourth time we have stayed at this lovely hotel, which says it all really. Lovely helpful and friendly staff plus a warm and spotlessly clean room and a delicious relaxing breakfast both mornings. Lots of choices for cooked breakfast and a great selection of buffet items too. Outdoor pool was open today and heated to 30° I wish I'd taken my swimsuit. Thank you.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you so much for your lovely review and you are quite correct that one of the highest compliments that we can be paid is when guests come back time after time! I'm so glad that you enjoyed your stay with us and I hope to welcome you back again very soon. Kind Regards Jane

"Excellent New Years break."

5
wendyhasler, Weston super Mare, United Kingdom 06/01/2022

My family and I were very impressed with how Best Western made us and our beloved dogs so welcome, they even included welcome pack for our pets, containing doggy treats, bowls for use , as well as a towel, poo bags, and a great guide for walks.

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you so much for taking the time to write us a review. We truly love our canine guests here and believe they deserve to be treated in the same way as their owners! I do hope that you will come and see us again in the very near future. Kind Regards Jane

"A great, friendly little hotel in a fantastic location"

5
EAFNewlyn, Bristol, United Kingdom 04/01/2022

Although part of the Best Western chain, the Fowey Valley hotel is an old-fashioned (in a good sense) family-run hotel, offering a very warm welcome tailored to individual guests. From the moment we placed our booking, every contact was friendly, helpful and professional. Little touches such as the welcome pack for pets; advice on where to eat out and which beaches to take the dog to, and flagging up of potential issues, such as finding somewhere to eat on New Year's Eve, made all the difference to our stay. The breakfasts were superb, too: we tried the full veggie; smoked salmon scrambled eggs, and smoked haddock and poached egg - all served promptly by the efficient and charming breakfast manager. We also had dinner in the hotel twice, both of which were great quality and good value. The room was clean and comfortable, thoughtfully equipped with everything we needed. Covid protocols meant we felt safe at all times. Lostwithiel is a charming small town, full of independent shops, pubs, restaurants and cafes, with fascinating history and scenic walks from the doorstep. It's also in a great location to explore Cornwall, in easy reach of so many beauty spots and attractions. Given that we booked using Tesco reward vouchers, we couldn't believe our luck staying in such a great hotel. All in all, hugely recommended, and we will return!

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you so much for writing us such a lovely review. I'm so glad that all of you enjoyed your stay with us and that the team here looked after you so well. I'm a huge fan of our small town and I'm very happy to see how much you enjoyed exploring it! I do hope that you will come and stay with us again soon. Kind Regards Jane

"Great stay"

5
Adventure6447945, Binfield, United Kingdom 03/01/2022

Lovely hotel with all the amenities you need. Clean and comfy beds. Friendly staff. Good location to explore all the wonders of Cornwall. Would definitely recommend to others and would go back ourselves. Overall Fab

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your kind words. We are really lucky to be located in an area which makes the majority of Cornwall's main attractions easily accessible. I do hope we get the opportunity to welcome you back again in the near future. Kind Regards Jane

"Pet friendly hotel with very good service all round"

5
AndyH4853, Plymouth, United Kingdom 31/12/2021

First visit with our pet, so we were a little apprehensive! We needn't have worried, the three of us were made very welcome. Even a box containing essential pet needs! Comfortable room, nice breakfast and very pleasant staff!

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. I'm glad that your dog enjoyed their 'luggage'! I do hope that you will come and stay with us again soon. Kind Regards Jane

"Lovely hotel, lovely staff, lovely extra thoughts"

5
User 20/12/2021

I just wanted to say a huge thank you. We all had a wonderful night's stay and the hotel is just lovely and all the staff super. The Christmassy feel was spot on and the service was amazing. My Mum said that it was lovely to escape Covid bad news for a while, you managed to balance beautifully the need to adhere to Covid guidelines without it being intrusive - we felt safe and on holiday. Thank you for balancing that so wonderfully. We shall be back - of and the extra details for the dogs - well what can I say. Wilbur loved his dog treats!

Jane Mead, Other at Best Western Fowey Valley, responded to this review
Thank you so much for your kind comments, I truly think a guest saying that they felt safe is the highest compliment we can be paid in the current situation! I'm so pleased that the whole family enjoyed their stay so much, especially Wilbur :) I hope we have the pleasure of welcoming you back very soon. Kind Regards Jane

"Great hotel"

5
User 30/11/2021

Stayed at Fowey Valley, Best Western for 3 nights whilst visiting friends in the area. From the moment my friends and I arrived the staff were friendly and helpful. My friends room even had a welcome box for their dog. Breakfast was fantastic, served hot by masked waiting staff. There were sanitiser points throughout the hotel and these were observed to be being used. Staff were wearing covid masks at appropriate times and this encouraged guests to do likewise. Guest rooms and public areas were spotlessly clean and housekeeping did not tidy guest rooms (unless staying for more than 5 nights). Arrangements had been put in place to refresh tea and coffee supplies, mugs etc and this was welcome. The Cornish cream tea was great value and must be tried whether you put the jam or cream on first is a debate that my friends could not settle. Wishing the hotel and all those working there a great future in these unsettling times.

"Lostwithiel"

3
anj786anwar, Liverpool, United Kingdom 27/11/2021

Spiders in ladies wash room, next to the bar room. Shower door fell off, which made me anxious. Had to wait outside dinning room untill somebody seen us waiting. Should have had a bell for quick service. Overall staff polite.

"Great stay"

5
User 24/11/2021

Really great stay. Great food, great team of people and super dog friendly. Lovely place to stay and the staff couldn't of done any more they were exceptional. Room was very clean and spacious. Will definitely return soon.

"lovely little hotel"

5
grahamk120, Kingsbridge, United Kingdom 11/11/2021

Friendly staff, made to feel welcome. Good value for money and dog friendly. Our room was clean and had everything needed for a comfortable stay. We were on a bed breakfast and evening meal deal, good value and good food! We enjoyed the town lovely walk down by the river and interesting independent shops.

"Another excellent stay at the Best Western Fowey Valley Hotel"

5
Trek33845029105, Cardiff, United Kingdom 08/11/2021

We have been using this hotel now for many years. This visit visit was as enjoyable as ever. The rooms are always warm, clean and of good size. The staff, from those at reception to the housekeepers and those servicing the dining facilities, are always cheerful, helpful and friendly. The fact that the hotel has an electric charging point is very helpful and the geographical area in which it is situated is also of great use.

"Really lovely Staff and clean hotel"

5
lindyloo0, Fakenham, United Kingdom 08/11/2021

I stayed with my sister for a weekend trip. On arrival we were greeted as if we mattered and nothing was too much trouble. The room was lovely and clean and had an excellent shower. All of the staff were brilliant from reception, the waiters and waitresses in the dining room to the cleaners we felt really looked after and respected.

"wonderfull dog friendly hotel"

5
maxfT2050RO, Burnham-On-Sea, United Kingdom 06/11/2021

if you want a hotel break with your dog in Cornwall you MUST stay here! the staff are incredibly friendly and helpful and the food is fantastic a more dog friendly hotel would be hard to find dogs are allowed to sit with their owners in the bar and the dog friendly rooms come equipped with bowls, treats and towels-they are also on the ground floor adjacent to the main building we cant wait to return next year!

"Beyond just dog friendly"

5
User 02/11/2021

Many places say they're dog friendly when they are at best tolerant, but this hotel is mad about dogs! Doggy welcome packs, bowls, towels. Also owners have full breakfast and dinner options in the bar with their dogs. Every member of staff was genuinely interested in out pup and it became very apparent they all had dogs at home. Little known fact: the owner of this hotel owns a fairly large food distribution company and it shows in the quality of the food. Everything is cooked in the kitchen and it shows. If you have a dog and like food then you really should stay here.

"Good value for comfortable clean hotel"

5
User 01/11/2021

We arrived in pouring rain and exterior of hotel seemed unattractive. However, staff were welcoming and everything in room very comfortable and clean. We were pleasantly surprised at quality for price paid.

"BW Fowey Stay"

5
jitendraamliwala, Birmingham, United Kingdom 30/10/2021

Very nice Hotel and services with good staff. Food was very good. Excellent breakfast choices. Excellent room facilities with biscuits, friuts, beverages including a fridge. Restaurant menu could be improved with a lot better/more choices.

"The Best Best western"

5
forde150, Dinas Powys, United Kingdom 29/10/2021

Extremely helpful staff, comfy beds, lovely shower and bathroom facilities and excellent breakfast choices. The location is great for practically anywhere including Liskeard, Looe and Polperro where the pubs and food are all excellent.

"Don't let first impressions fool you."

5
fordah53, Dover, United Kingdom 29/10/2021

On approach to the front of the hotel you are slightly underwhelmed. Once parked it open up rather like a tardis! This is not a luxury hotel, but it nore than makes up for this, in the warmness of the hotel staff, who go out of their way to make you feel at home. They are lovely. The hotel.itself has all you would need, the restaurant wifi and the pool. Lostwithiel makes a good base for a holiday, as the location has lots to do locally, and should you travel you can get practically anywhere in Cornwall in good time. Wonderful!

"A friendly atmosphere"

5
Janet M, Cwmtwrch 24/10/2021

Every single member of staff was cheerful, pleasant and friendly. They made our stay even more enjoyable. Our room was convenient, spacious and warm, and the kettle with ample supply of tea and coffee was very welcome. The attention to detail in making the facilities as Covid-secure as possible was admirable. Lostwithiel is an interesting base for a Cornwall visit, and the hotel is very conveniently placed. We shall certainly want to stay there again.

"Very pleased"

4
gary m, Biggleswade, United Kingdom 21/10/2021

It looks like they are overhauling the rooms my single room looked fresh was very clean with a comfy bed nice hot shower & well stocked with a fan iron & hair dryer the wifi was more than fast enough with no connection problems at all the reception & lobby area was very clean & well presented with a pleasant lady to greet you on check overall a pleasant stay & more than happy to stay again I did baulk at the breakfast with a price of £14 & they do say they're not wetherspoons but I've never paid that much for a breakfast in my life & I've had some banging breakfasts for a lot less money

"Really nice hotel tucked away in Lostwithiel"

4
User 18/10/2021

Despite a very small unassuming frontage this is a lovely hotel with extensive grounds. Recent redecorated to a high standard the rooms were lovely. Very good breakfast. Very helpful staff. Interesting town with some lovely walks. Would definitely go back

"Nice Stay"

5
Glen_Bax, Berkshire, United Kingdom 17/10/2021

A nice stay, much better than I expected. (Stayed in other BW's which both were below average) Rooms great, service very friendly, food always good, plenty of parking…. TBH I couldn't fault it. Fridge in room, WhatsApp for business, Wi-Fi was a little slow (RM 37) Will definitely stay again… Well done to all at the hotel…

"Exceeds expectation great value .."

5
User 11/10/2021

A very very well run hotel. All staff were friendly warm and professional. We had room 9 a deluxe room which was excellent.Good size. Comfy king size bed excellent power shower nice decor perfectly clean .. cant fault it at all. The heated outdoor pool a real treat . This hotel offers fantastic value for money for a two or three night stay with good access point to other parts of Gornal from the A38... thank you all

"Thoroughly enjoyable stay"

5
User 03/10/2021

Staff likeable, professional and helpful. Dinner in the restaurant good, both food and service. Rooms comfortable, well furnished, The large bathroom towels a luxury. Plenty of car parking spaces. Hotel centrally located near shops, pubs, restaurants and Railway Station. Good value.

"Friendly staff and nice location"

4
treveley2018, Minster, United Kingdom 01/10/2021

Lovely friendly and welcoming staff Clean and well looked after facilities. Nice little outdoor heated pool. Comfortable rooms (although a bit tight for two adults and a child). Nice food in the restaurant but more then 1 vegan option (burger) would be good.

"Cracking"

5
146heatherj, Reading, United Kingdom 25/09/2021

Well what can I say? Absoublty lovely hotel, helpful, friendly and happy staff, pristine room, lovely pool, comfy beds, great bathroom..... we had a wonderful one night stay. Dianne made us feel very welcome. Thank you.

"5 stars all round!"

5
Wonderar, Hertfordshire, England. 22/09/2021

Stayed here for 3 nights last year, loved it so stayed for 6 nights this year and could easily have stayed longer as we felt so much at home and comfortable. As Best Western members we had the 3 nights for the price of 2 package which included breakfast and was very good value. Such great attentive staff from the 3 ladies on reception who always had a word on passing, to the busy restaurant staff and off course the room maids who were so accommodating with any needs that we had. A different room from last year but still so clean and fresh. Breakfast was very plentiful and the self serve buffet was running again which proved a great idea being able to choose something such as fruit salad or cereal before having a cooked dish. We even had 3 evening meals this year as found searching out restaurants for evening meals which had to be booked a right pain. All very nicely cooked and very enjoyable. I am sure this will not be our last stay as miss it already!

"Lovely staff, lovely food, couldn't have been made to feel more welcome! Definitely coming back!"

5
User 16/09/2021

What a lovely hotel! We arrived without any hassle on this Monday (13 September 2021) and checked out with the same ease on the Thursday (16th) The staff couldn't have done enough for us, and were so lovely and polite, especially Bryony, who works most early shifts in the restaurants. The breakfast was lovely and cooked to perfection each morning, and the dinner was so filling and just as tasty. The room itself was fully equipped with teas, coffees, and everything you need for a basic getaway. The shower and bath was lovely, location was central for everything, and we've had an absolutely lovely time. Will definitely be back again next year, booking through them, and not booking.com this time! :)

"Great stopover location"

5
ruthie_toothy, Ilford, United Kingdom 13/09/2021

We needed somewhere to stay after dropping our son at Falmouth Uni. We picked here because it was an hour from Falmouth and on our way home with reasonable costs for the area and good reviews. We weren't disappointed as it's great value for money. Our room (4) was dual aspect with a view of the pool on one side and just a path/car park on the other. The bathroom was bright and modern and well appointed. They may need to look at drainage as both shower and sink drained very slowly. Shower was very powerful. Big fluffy soft towels. The room had plenty of drawers and hanging space for a short stay and was quiet. Room doors do slam noisily but not sure if this could even be rectified. If you are in the area on a Sunday evening in particular be wary not much is open. You can book into hotel restaurant but think this closes by 8.30pm and is prebook only. Local pub we were sat in closed at 9pm. There is free parking at rear for guests. And finally the staff are very friendly and helpful. Such a warm welcome when we arrived. Couldn't do enough for us. We would stay again if in the area. Discounted (10%) accommodation if you book via Best Western direct and join their Rewards scheme.

"Cornwall"

5
TheTravelerPK, Newbury, United Kingdom 06/09/2021

Great location. About 20 minutes from A30. Also very well located to take trips to many places/attractions nearby all about 30 minutes drive. For example Polperro, Looe, Lost gardens of Heligan, Eden project, Bodmin (Lanhydrock national trust). Comfortable and spacious rooms.

"FABUUUUULOUS!"

5
User 01/09/2021

The staff were extremely welcoming. Everywhere was extremely clean. The room was amazing and their attention to detail was amazing. Had a lovely swim in their swimming pool too. Would definitely stay here again!!!

"Best Weston standards"

4
Derek Y, Birmingham, United Kingdom 01/09/2021

Not the best appearance from the roadside, but well up to the expected BW standards of service. The free outdoor heated pool with towels was a nice bonus; & breakfasts were exactly as expected, & excellent.

"A little gem!"

5
suziemaya, stoke on trent 31/08/2021

Booked last minute (10 days in advance) due to a sudden bereavement in order to attend the funeral. Having a journey of 5-6 hours decided to tag a few extra days on the end during the bank holiday and can honestly say we only booked as this was literally the only hotel in Cornwall still with a room and as a bonus also had good reviews so was willing to take it with a pinch of salt and put up and shut up! Now I've travelled the world quite a bit and stayed in 2 to 5+ star hotels but I'm struggling to find fault here! We were greeted by Jane (she's amazing) on a late arrival (thanks M5), taken through all the covid info, booked breakfast for the next morning and shown to our room. Now I'm not going to say it's the Ritz, it's not! But the room was adequate (a squish with 3 adults who packed the kitchen sink) but it was spotless (even smelt clean but not medicinal/bleach) and had everything we needed. FYI, tv, iron, ironing board, alarm, fan, tea/coffee facilities, soap, shower gel/shampoo. We would have benefited from a fridge but that's something we're used to having in America so we didn't expect. Room servicing is limited due to covid but leave anything outside your door and ‘the fairies' remove or replace, and it's fast! Any issues are sorted by reception quickly. The pool is small but a welcome bonus, heated and we made use of it. (Pool towels are supplied) Breakfast was delicious, cooked is prebooked the evening before, full, fish, vegi or vegan plus continental which included croissants, toast, fruit, yoghurt, cereal, muffins, juice and tea or coffee. The young men serving at the beginning of our stay were much better than the ladies at the end (sorry, there just seemed too much hanging around) The hotel is in a peaceful location, yet close to link roads but although pleasant and we enjoyed its location we struggled food wise as the hotel had to be prebooked and the local eateries ran on Cornish time (sometimes open) , a joke we called ish o'clock. FYI bellamama deli never opened our whole stay. It's a local coop for anything and everything that seemed to run out of everything from bread to tonic water! One night we just ordered a domino's to be delivered, we wanted to support local but it's just impossible! Parking can be frustrating at times, there seems just enough spaces (no spares) as there's a top car park and an overflow but no disabled. A couple of times we struggled due to inconsiderate or incapable drivers in oversized vans taking 2 spaces or just making other spaces inaccessible! Not the hotels fault! Would we return - definately! A great example of a Best western, a great hotel, great staff, great location, so clean and very covid safe. Really cannot fault and even though we had an upsetting reason to visit and a tough couple of days we had an enjoyable few days break that was very unexpected. My only petty gripe would be the pillows, they are super flat and hard but I should have known better as usually pack my own! Keep up the great work, you should be very proud of what you achieve every day.

"Summer holiday"

5
jcooperwaite47, Sunderland, United Kingdom 31/08/2021

The hotel was clean. The staff were very pleasant and friendly. The location was central for us. There was a train station just a couple of minutes away from the hotel. The only down side was the room was too hot, so it was difficult to sleep, even though there was a fan in the bedroom.

"Amazing 10 nights away"

5
DanielBerkshire, Berkshire 29/08/2021

We can't recommend Fowey valley Hotel enough. The staff are all wonderful, extremely helpful and polite. The hotel was spotless in all areas and the bedroom and beds very comfortable. We stayed 10 nights and ate our evening meal in the restaurant 6 of them. The food was to a very high standard and delicious. Breakfast was also very nice with a choice of continental and cooked options. The heated outdoors pool was a lovely addition to our stay and we used it every day after returning from our days out, our daughter loved it. The hotel is in beautiful lostwithiel which is a gem with a few pubs, 2 Indian restaurants, a Chinese takeaway and fish and chip shop. The antique shops and gifts shops are definatey worth a look as is the local museum. We loved white lights gift shop and cafe for coffee and cake. The hotel is ideally located for a lot of must sees in cornwall. During our stay here we went to the Eden project, restormel Castle, ducy of Cornwall nursery, bodmin jail, fowey for kayaking, Golitha Falls, mevagissey, Newquay surfing, Jamaica inn, Polperro, polkerris Beach, charlestown and the shipwreck museum, tintagel and port issac and several walks along the coastal path to secluded beaches. Lantic Bay being a favourite. All these places were within a 45 minute or less drive of the hotel. All in all, it was an amazing holiday to Cornwall and we will certainly return to this hotel!

"Dad and lad"

5
User 27/08/2021

Didn't look much from the outside on arrival but absolutely fantastic hotel. Rooms were clean, staff were phenomenally polite, helpful and courteous. Food was excellent on every occasion, loads for breakfast and a wide range of options. Dinner was fantastic. Pool was not the biggest but certainly did its job and never seemed crowded. Special thanks to Trina, who was fantastic from arrival and throughout the week with my 9 yr old son, will definitely head back there soon and couldn't recommend highly enough.

"Comfortable in Lostwithiel"

5
ianbK4178NP, Bromley, United Kingdom 24/08/2021

Made a return visit, the comfortable and happy atmosphere has not changed. Room a little small but clean and all working. Excellent food in the restaurant, especially the dinner steak option. Very helpful staff throughout. I will gladly return.

"Fantastic hotel"

5
Helenmovahedi, London, United Kingdom 18/08/2021

What a fantastic hotel. We have just spent a very enjoyable 10 days here as a family. After a friendly greeting from Jane who could not be more helpful, we settled into our rooms, both clean rooms were and modern. The pool was warm and had a variety of hoops and floats for the children. Dinner was superb and great value for money and the breakfast served by Summer and the team was delicious again excellent value for money. With a vast variety of activities including the Eden Project, beaches, Restormel Castle, Bodmin Jail and Goliath's Falls all within a short drive it was the perfect base. The village of Lostwithiel was also lovely and we enjoyed swimming in the river here. We will definitely be returning.

"A Mighty Fine Repose Concealed"

5
Carlaconsort, Oswestry, United Kingdom 11/08/2021

Behind an unassuming façade is the pleasant surprise of a warmly functional hotel that exudes an air of quality. Our ensuite room on the ground floor ( yay no stairs ! ) was large, very clean and very presentable. With an enormous bed ensuring perfect sleep as this room at the back was commendably quiet. Breakfast was excellent and the evening meals superb. While the staff were helpful, friendly and welcoming. There is even a outdoor pool for those with more time than us to enjoy. The hotel is ideally situated for reaching all that Cornwall has to offer. Really deserves the highest recommendation.

"A pleasant stay"

4
Gloryhornetboy08, Chichester, United Kingdom 10/08/2021

Stayed again here in a superior room overlooking the car park and garden. bottles of water in room and apple to share, good tea and coffee making facilities and excellent shower. Evening dinner was very good. Ideal place to explore the surrounding area. Only criticisms were the room was to hot even though weather not good when we stayed and bar no longer sells real ale.

"Lovley clean and friendly hotel"

5
ann186402, Birmingham, United Kingdom 07/08/2021

Booked this hotel at the last minute as our original holiday we booked canceled on us. We where very surprised we could book at such short notice. We arrived at the hotel on 2nd of August for a four night stay the hotel was clean and the staff very friendly. We booked for bed and breakfast but as we arrived later than expected we decided to see if we could book evening meal the staff booked us in no problem and the food was lovley for breakfast and evening meals. The hotel has a pool which was clean and open from 7am till 9pm great for an early morning swim. I will definitely book this hotel again when we are next visiting Cornwall, and will recommend to family and friends.

"Great stay at BW Fowey Valley"

5
imaclaren2021, Bury St. Edmunds, United Kingdom 31/07/2021

We have just came back from our stay here. The staff were really helpful, friendly and welcoming. Thanks for a lovely experience. The breakfast was great. A wide choice to choose from. The only negative was the family room was a little bit small but other than this our stay here was great. Everything is a short drive. Eden project is only 10 minutes away. Most beaches only 20-30 minutes away. Lovely Chinese nearby, Wonderful bakery selling pastries around the corner (Nelly's) . Overall great stay!

"Emergency Accommodation Stay with two Doggies"

5
Christine-Andy, Truro, United Kingdom 22/07/2021

What can I say? We found ourselves in a potential homeless situation after a leak at home and luckily our insurance put us here for a week. What a fabulous, friendly, kind and helpful team you have here. Our room was immaculate, covid restrictions dealt with perfectly, lovely staff who we feel now are more friends as we run Andy's Antiques just down the road so despite not still in our wonderful room 36, we still see all the cheery staff. The doggies enjoyed their stay so much they now detour to go in the hotel!! Simon, the manager was especially kind to us knowing the predicament we were in, the reception staff all helpful and nothing was too much trouble. Excellent food service and food, special mentions to Bryony and Barbara - Barney and Scrumpy miss their morning cuddles! The pool is lovely, I went in it most days and once you get in it did feel warm. Lovely to relax in there with the sunshine - wish we were still there but it's looking like a potential second stay in September!

"Warm friendly home from home experience"

4
schapman2018, Liverpool, United Kingdom 21/07/2021

I wonder if 'sachdevnamrata' stayed in the same hotel! The place was spotless and I am fussy!! The decor wash fresh and well maintained. Staff were all very helpful. They rearranged the lobby bar and restaurant for the Euro final. No air con in the rooms but they have fans and the iron was a quality appliance. Bed was very comfortable as well. I too asked for a bath and received it. Small things that make a difference! We ate once in the restaurant and it was very nice. They have a sun drenched grassed area with picnic tables and the pool area also was nice, only issue was the pool was very cold. Not sure it was heated as advertised? We didn't try breakfast as we felt £14 each was a bit pricey. Location is great for exploring the coastal areas and the local village had a couple of good bars and restaurants (Sunny was our favourite) and a riverside walk and seating area. There ate two takeaways. The Fish shop was very popular. We tried the Cinese but was very greasy and a dirty building. Thers is areasonably priced Co-Op where many went for drinks and snacks and sat on the riverside. There is also a bakery next to the Co-op which is a couple of minutes walk away and sorted us for breakfast. If i visited again I would be inclined to stay inthe apartment so as to have a fridge and be able to eat and drink on a private patio. Drinks in the bar are more expensive than the Pub so we only had a late drink on our return. If you want a quiet location in a small, friendly accomdating 'home from home' this is the place!

"Brilliant Stay. Amazing Team. "

5
254toddp, Bath, United Kingdom 20/07/2021

Brilliant team and service. Gave me a room with a bath which I asked for in advance as well and made room service very easy to do via WhatsApp. Thank you to Jordan and the rest of the team for all your help in making my solo travels comfortable and easy! Hope to see you all soon!

"Few days away in Cornwall"

3
User 07/07/2021

Clean hotel but don't be fooled by the photos, it's very dated hotel. Nice big car park for you to park the car. Nice little town with a co-op 5 min walk from the hotel. Lovely pool outside. Hope you have a nice stay

"Hayloft great for families"

5
Freedom56012948785, Leigh, United Kingdom 02/07/2021

We stayed in the new apartment ‘Hayloft' and it really is fabulous. Great for a family. They have done a great job it is done to a high spec. The outdoor terrace is fab and really safe for little ones. All the staff we met were polite and friendly always speaking if they just walked past in the hall. We only stayed one night and would stay longer.

"Lovely break"

4
Jackie T, Filey, United Kingdom 20/06/2021

Stayed here for 5 nights,we had room number 30 which was a good size,large bathroom although toilet seat kept coming loose.Good location for visiting all different beaches.Breakfast a little overpriced.Big shout out to Simon who told us the best places to go.Would stay again.

"Perfect!"

5
User 20/06/2021

Perfect hotel in every way. The staff are very friendly and Covid guidelines are in place. Had to order cooked breakfast day before but cereals, toast etc is ordered when you go in for breakfast. The room and bathroom were very clean, there is no room service during your stay but more towels and loo roll can be asked for at reception. Car parking is at the front and back of the hotel and can get very busy later in the evening but we always found a space somewhere. Centrally located for everything our family wanted to go and visit. All in all super hotel, friendly staff and centrally located. And would recommend to anyone wanting to go to that part of Cornwall.

"Very disappointing stay"

1
Malcolm C, Radstock, United Kingdom 13/06/2021

My wife and I have stayed at quite a few Best Western Hotels but our stay at this hotel was very disappointing. Being disabled there is no provision for parking and the main car park was always full and we were directed to an overflow car park further down the hill which entailed climbing two flights of stairs which I found very challenging.When we spoke to reception about the lack of disabled parking we were told the council wll not allow it. the other problem was the lack of air contitioning which on a very humid night made it very uncomfortabe,we did find a fan in the cupboard which we kept on all night.All round, quite an unpleasant experience

"Friendly team, very good food, comfortable and good rooms."

5
simonskentelbery, Stoke-on-Trent, United Kingdom 10/06/2021

Very happy with my stay. Lovely team of people, professional but very kind and personable. Great food, the chips are incredibly good. Thank you for making my stay extremely pleasant indeed. Will definitely stay gain.

"Hotel Stay Okay But Not Great"

3
AlexinMunich, Bristol, United Kingdom 05/06/2021

The room was okay but rather dated and shabby compared to the nice bright photos when booking. It is right on a busy road, (as in 5m outside the window!) and as it's warm with no air conditioning (we visited in June), we had the windows open and there is pretty much constant noise from cars/motorbikes going past. There is a heated outdoor swimming pool, which is a good bonus and which the kids enjoyed, although it's not particularly warm so the kids were shivering after about 20 minutes and as there are no changing facilities, I had to walk back to my room in my swimming costume through the bar area where people were sat down having a drink, which was rather undignified! On the plus side, the room was big, the beds were comfy, the parking is free and there's a lovely cafe around the corner for breakfast. Situated about a 20-30 minute drive from Fowey, Looe and Polperro. All in all, it was an ok stay and we argued e being able to explore the coast and towns, but felt it was rather overpriced.

"Great stay & recommended "

5
boyessex, Asfordby, United Kingdom 03/06/2021

Highly recommend this Best Western property - facilities all clean - rooms spotless, staff couldn't be more helpful. We stayed in room 32 and it's a big one - lots of room and recently refurbished. Nice bathroom, looked new. The pool is a bonus and you can get food and drinks outside if you want to sit and relax by the pool. We used the restaurant for breakfast and special shout out for lovely Bryony and Babs who looked after our table. On our second to last day we met the owner and his partner, both lovely people and you can see they set the standards for the rest of the staff. Would definitely stay here again, recommended.

"Pretty much perfect"

5
BenJSmyth, Spalding, United Kingdom 03/06/2021

We stayed here for 4 nights at the end of May on our first holiday away for several months. As a first time traveller to Cornwall we wanted something fairly central so we could use it as a base for different areas. The hotel is in Lostwithiel which was perfect for us. We didn't want to be directly in one of the tourist spots, so this ticked the box. We were fortunate enough to be able to book the newly created Hayloft, and very glad we did too. An apartment at the top of the hotel with its own balcony, separate room for the kids and spacious living/kitchenette area. It was very clear the owners had spent a good deal of cash on this room, everything finished to a very high standard. It was the perfect base for our 4 night stay. The outdoor pool is a lovely addition to the hotel with our 9 year old making good use of this one afternoon. The terrific weather meant this was possible. Heated, clean and with plenty of seats. As comes with the times, breakfast required pre booking the night before with hot food orders pre ordered too. Not a problem at all. In fact, you're given a WhatsApp number when checking in meaning we could book things whilst out and about. Very responsive and very easy. Breakfast itself was great. Excellent full English and continental options. Other hotels have cut breakfasts back in these Covid times, but other than booking in advance, everything was normal. Staff here are great too. The owner spoke with us for quite some time, providing recommendations on where to visit. Charlestown was one and proved a hit with all of us. Mussels from a fish and chip van overlooking the water....yum! I wouldn't hesitate to recommend here. Accommodation, staff, parking, food, pool...all excellent. If you're in a larger group or feel like splashing out, go for the Hayloft, it's definitely worth it. I really hope we'll be able to make a trip back in the near future.

"Brilliant place to stay."

5
User 21/05/2021

Right up there as one of the very best short breaks we have been on...and we go on a lot! The staff were all very friendly and welcoming. Our room was spotlessly clean. Despite such a difficult year, and having only just reopened after the lockdowns, the staff have adapted really well to the new way of doing things. Beautiful part of the country, with lots to see and do locally....in the countryside and on the coast. Food was delicious, although the evening menu was a little restricted due to C19, (that is my one and only very slight criticism). Will definitely be returning to stay here....even though we only live 45 miles away, and could easily visit the area on a day trip. Cannot speak highly enough of the staff.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you so much for taking the time to write us a review, I was so glad to hear that you had a nice time. I will make sure all of the staff see your lovely comments. See you again soon! Kind Regards Jane

"Nice little base"

4
salb46, Salisbury, United Kingdom 06/11/2020

Perfectly based for exploring Cornwall - Easy to get about . Nice little hotel - perfectly acceptable in light of current restricions. Staff really friendly .Rooms clean No concerns - very Covid safe .

"Amazing stay it was fabulous."

4
User 01/11/2020

It was nice but the top bunk in the kids room a safety hazard because the bar was only as tall as the mattress and someone could have fallen off. But the room was beautiful and had really cool mood lighting. We had a family room called the hayloft which had a balcony and a mini kitchen.We loved it and definitely would go back in the summer.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. I will definitely be looking at the top bunk, thank you for such useful feedback. I'm glad that this did not prevent you from enjoying your stay. We are very proud of our new apartment, especially it's colour changing lighting! Hopefully we will see you again in the summer. Kind Regards Jane

"Amazing apartment!"

5
Dorsetjonathan, Dorset, United Kingdom 31/10/2020

We stayed a few weeks ago having booked the apartment for two nights and we were delighted with the whole experience. The welcome was great, really friendly and efficient on reception, Covid procedures explained and breakfast times chosen and food ordered. The room was stunning; a huge room with super king bed, sofa, kitchenette, private balcony and then, through a door, a separate room with double bunk beds! So many touches for the little ones, their own TV and they each had LED lighting for their beds with controllers! The kitchenette was also great, with everything you could need for a few days away and simple to use equipment. Breakfast each morning was super-efficient. we arrived at the time booked, our food was delivered promptly and was delicious. As they had this timing system in place, there was loads of space between tables and it felt really safe. The children even managed a swim on the pool. Would definitely recommend.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you very much for taking the time to write us a review. I'm so glad that your whole family enjoyed their stay. We are very proud of our new apartment and I'm glad that you (and the children!) got full use out of the gadgets that we have included. I do hope that we have the pleasure of welcoming you back very soon. Kind Regards Jane

"Enjoyable short break"

5
Albert66, Somerset 30/10/2020

Do not be fooled by the outside of this hotel; staff could not do enough to help; room was very clean, well presented and equipped; food was good quality and enjoyable. One felt confident in the current climate that all steps had been taken to keep all guests as safe as possible (all staff wore masks at all times). Well located for town and local attractions. The best recommendation I can give is we would return. Finally good value for money.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you very much for your lovely comments about your stay at our hotel. I was so glad to read that we gave you confidence, in the current climate I think that that is the highest compliment we could be paid! I do hope that you will come and see us again soon. Kind Regards Jane

"Great Weekend!"

5
Laraine51, Paignton, United Kingdom 26/10/2020

Stayed here for two nights with friends from 23.10.20. cannot find anything at fault! Good food, spotlessly clean, looked as though it had been newly decorated. The staff were great! Even the bell in reception was smiling!! (Emoji logo!) Would have no qualms in booking here again, and will do so in 2021. All social distancing measures were in place and observed. Very comfortable hotel, can't wait for a revisit! Thanks to everyone who made our stay a very nice one!

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad that you all enjoyed your stay with us and we look forward to welcoming you back in 2021, when (hopefully) we won't have to hide our bell! Kind Regards Jane

"Ms Anders"

4
more3river, Lostwithiel, United Kingdom 25/10/2020

Small dinner party of 6 celebrating a birthday. Nice friendly greeting at reception on arrival, Excellent Covid 19 precautions in place . Waitresses delightful, Food delicious & plenty of it. We had a good mixture of meals, 1 had Salmon Steak, ‘ exquisite' , 2 of us had Chicken & mushroom roulade, with little side dishes of Dauphinois potatoes & perfectly cooked tiny veggies. Mmmm, delicious Barbecue Chicken ‘Lovely' Chicken so tender it melted in the mouth, opted not to have Barbecue sauce, generous portion of chips & side salad. 2 had the Beefburger's . Generous portion, tasty & Burgers nice & juicy, delicious ‘proper' chips & tasty mixed leaves salad. Definitely will eat here again. Service 10/10 Menu 8/10, would have liked a bit more choice.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. I'm so glad that you all enjoyed your meal so much! We do usually have a bigger menu but social distancing restrictions mean that we are limited as to how many we can have in our kitchen and this has lead us to reduce our menu to enable the staff that we are allowed to be able to prepare it in a timely manner. We look forward to welcoming you back to our restaurant soon. Kind Regards, Jane

"The main attraction at this hotel is Jane, the receptionist. She is a star."

5
278annie, St Ives, United Kingdom 23/10/2020

We stayed here for 3 nights, rooms very comfortable, breakfast very good. The Hotel is very clean and hygiene rules were strict and adhered to by all guests. Would definitely stay here again. The position of the hotel is good for a visit to Fowey. There are also some good restaurants nearby. The Royal oak was very good and there is an Indian restaurant near the Co-Op that is excellent.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you very much for taking the time to write us a review. We are lucky to be situated in such a vibrant town, with some great choices for food and drink. Thank you for your kind words about me, I am lucky to be able to say that I truly love my job and that I love sharing my wonderful town with our guests! I look forward to welcoming you back in the very near future. Kind Regards Jane

"Eden Project Visit"

4
SandVWiltshire, Wiltshire 21/10/2020

Having stayed at this hotel previously a couple of years ago and enjoyed a very good experience it was only natural that we return. It was great again. Thank you, and thank you for making us so Covid safe

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. I think the highest compliment anyone could pay us at the moment is to tell us that they felt safe during their stay, I am so pleased to read this it truly makes all our hard work worthwhile! I do hope that you will come and see us again soon. Kind Regards Jane

"Lovely clean but.............."

4
Q7072KPdavidb, Birmingham, United Kingdom 21/10/2020

Just come back today after staying 3 nights 18/10 to 21/10/2020. Staff so friendly and helpful especially the receptionist. lovely clean hotel but the only gripe we had is we didn't sleep well as the mattress is so uncomfortable and the cooked breakfast was fresh but the sausages were vile and the bacon was really salty. The evening meals were out of this world, well presented and tasted beautiful. We won't go back unless they change the mattresses maybe Hypnos ones would be good. The photo i've uploaded was the Chicken Roulade absolutely beautiful we also had a plough mans lunch which was equally as nice.

"Weekend break with our dog"

5
User 19/10/2020

Very nice spacious room. Spotlessly clean with a super power shower. It was dog friendly room and we were surprised to find bowls, towels and a tray for the dog. A nice touch. The food was excellent and the service very good from start to finish. If you're looking for a super hotel in the Lostwithiel / Fowey area, look no further.

"Lovely clean hotel in a pretty village"

4
User 17/10/2020

Great welcome - really warm & friendly. Felt very safe during our stay. Location of hotel is central to the small village of Lostwithiel (charming for a little walk round). Parking free and good, no lift but only 1 flight of easy stairs. Restaurant food good, but with limited menu based on current climate. Service great. We had the family room with a separate bunk room for the kids, all very well arranged when we arrived. There is some noise transfer from the stairs and corridor but with two kids we gave as good as we got back I'm sure! Has a nice little outdoor pool, although we didn't have time to use that as we were too busy visiting all the local sights of which there are many - the Eden project being just 15-20 minutes away. Didn't think too much of the food in the local pubs but a great coffee shop on the corner just next to the hotel. Overall a great base, clean and welcoming, recommended.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you very much for your review. In the current climate to have a guest tell us that they felt 'very safe' during their stay is a massive compliment and makes all of the team's hard work worthwhile. I do hope that yourself and your family will come and stay with us again soon (& perhaps you'll find time for a swim next time!) Kind Regards Jane

"Great location, but only stayed for one night"

5
User 16/10/2020

We only stayed for 1 night at this hotel. The hotel is in a great location, free car parking and a good restaurant for food. The hotel is central so you can explorethe town and drive around locally. The restaurant does value for money food and the staff are really friendly.

"Excellent accommodation in Lostwithial"

5
paulibooker, Wallingford, Pennsylvania 10/10/2020

Fay wife and I enjoyed a very good and happy week at The Best Western, Fowey. Good accommodation, staff and food. We shall certainly return in the future. An ideal centre for walking, touring Cornwall and relaxing.

"Outstanding!"

5
Lynn D, Gloucester, United Kingdom 10/10/2020

Decided to take my partner away for his birthday and found this hotel on Groupon. What an absolute gem! Jane welcomed us like old friends even though it was our 1st visit and was happy to accommodate my cafe intolerance even though I'd not mentioned it on booking. The room and bathroom were both clean and spacious and having a mini fridge was a definite bonus. We had dinner twice in the restaurant and was very impressed both times. The staff were very efficient and worked incredibly hard to keep covid safe too. I won't hesitate to rebook next year.

"A 4 night stay,thoroughly enjoyed"

4
User 03/10/2020

We have just spent 4 nights at the Fowey Valley Hotel.Being vulnerable,we were worried if we would feel safe enough.We didn't need to be concerned. From the moment we checked in, we realised that everything was going to be fine. Plenty of sanitiser every where, mask reminders & excellent planning in the restaurant for social distancing. Meals had to be booked in advance for both breakfast & dinner.Service for breakfast was a little regimented but I understand the reasons. Dinner was excellent not a huge menu but the choices were good & well served & cooked. We thoroughly enjoyed our stay & were impressed with everything.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I am so happy to hear that you felt safe during your stay with us, that comment truly makes all of our hard work worthwhile! Kind Regards, Jane

"Long weekend"

4
ZKLTSO, Burton upon Trent, United Kingdom 29/09/2020

We wanted a hotel near the south coast of Cornwall and the Best Western was ideally situated. After a 270 mile drive I decided not to drive the following day and as the railway station was a five minute walk away it was decided to use the train which goes down to Penzance. I've stopped in better Best Western hotels but this was adequate for our needs. We tried booking a double room but they were all taken so we opted for a family room even though there were only two of us. The food was excellent but the bar didn't have a great choice. Rules for COVID-19 were strictly adhered too I'm glad to say. The staff were pleasant and efficient, though sometimes under pressure ie on Sunday afternoon when only one person was available to look after the bar and reception. We were lucky with the weather at this time of year ( Late September) and the outdoor swimming pool was still open. Overall a pleasant hotel in a nice village which had three pubs and a number of quant shops.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you very much for your review. We are lucky that our town has a train station and a lot of our guests take advantage of this. I'm glad you enjoyed your stay with us and I do hope that we have the pleasure of seeing you again soon. Kind Regards Jane

"Great stay"

5
Wonderar, Hertfordshire, England. 28/09/2020

Have to admit hotel has not much kerb appeal but don't judge a book by it's cover. Arrived early so after checking with reception, left car in car park to browse around pretty Lostwithiel. Checked in by super friendly Jane to an upgraded room. Room proved to be very nice, very clean and well cared for. Slept well although bed a bit creaky. Nice bathroom - shower only. Massive fluffy bath towels - gorgeous! Breakfast pre ordered from reception the night before. Had choice of eating in room, dining room or in garden. Very nice as well with Covid 19 precautions observed. Rooms not serviced - only for 5 nights stay but happy to leave bagged rubbish and dirty mugs outside room for replenishing. Replacements towels available as well - just ask. In fact they are happy to help in any way. Here for 3 nights taking advantage of the 3 nights for price of 2 including breakfast available to BW members. Lostwithiel turned out to be a very nice place to stay with the train station on hand to various destinations plus others easy to reach by car such as Restormel Castle. Very good value and enjoyed our stay very much. Would love to stay for longer.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us review. I'm glad you enjoyed your stay with us and I'm a huge fan of our lovely bath towels too! Hopefully we will see you again soon, for a longer stay! Kind Regards Jane

"Good Friendly Professional Service"

5
Barry H, Wokingham, United Kingdom 28/09/2020

Nice hotel. Nice people. Rooms really good (we had a newly renovated room). Lots of stairs. We had to carry our own luggage to our room, so was quite difficult with all the stairs but understandable with the current covid-19 requirements. Parking is free.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. We are lucky to have a large carpark on site, which is quite unusual for an 'in town' hotel in Cornwall! Under normal circumstances we would have been happy to help you with your luggage, I'm sorry that we aren't able to at the moment. I do hope that we will get the opportunity to welcome you back again soon. Kind Regards Jane

"Enjoyable stay"

5
User 24/09/2020

The hotel was very central to local attractions, Lost Gardens and Eden Project. Bonus of having a railway station enable us to make trips to Penzance, St Ives and Looe. Lovely local walks, pubs, restaurants and shops. Hotel staff very helpful and Friendly. Lovely having a heated outdoor pool Decoration a bit dated but clean

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely comments about our hotel. Lostwithiel is a vibrant town and we are lucky to be located in it with it's wealth of pubs, restaurants and antique shops! The pool is definitely a huge bonus especially as it's South facing and the patio around it is a complete sun trap, lovely area for a drink and a doze on a sunny afternoon! Kind Regards Jane

"Great Hotel in Good Location"

5
alison b, Bristol, United Kingdom 23/09/2020

Stayed here for 3 nights, mainly to visit the Eden Project. The hotel is well located for visiting local places in Cornwall. We found the staff to be very friendly and helpful. Our rooms were 25 & 26 in the annexe and were clean and comfortable with a nice view. We loved the towels, very thick and big, think they were the best we'd ever had in a hotel! We felt everything we needed was in our room including an iron, ironing board and a fan. The bathroom was a good size as well. I did use the outdoor pool once, but felt it was a bit cold and could maybe do with someone just clearing out the debris. The breakfast had to be ordered the evening before due to the current situation, which really wasn't a problem. We had a good choice and the breakfasts were very tasty. We enjoyed having a drink in the bar and ate in the restaurant on one evening. We all said that our meals were excellent. We would definitely stay here again in the future.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. I'm glad that you all enjoyed your stay with us. We are lucky to be located in such a central location where it is easy to get to some of the best attractions that Cornwall has to offer. I do hope that you will come and see us again soon. Kind Regards Jane

"Few days relaxing in Cornwall"

4
foggy_hall_traveller, Newcastle-Upon-Tyne 17/09/2020

The Fowey Valley gives a more traditional English hotel stay. Friendly effective service in these Covid times. Breakfast was good quality and served promptly at the booked timeslot in the pleasant well spaced dining room. Enjoyed a swim in the outdoor pool though the pool surround is a bit tough on the feet. There are many stairs in this higgledy piggledy topsy of a hotel that has grown from the village inn. Lostwithiel is an antidote to the packed coastal spots of Fowey and Charlestown which are nearby. Enjoyed our 3 nights.

"Great base for Cornwall weekend"

4
User 15/09/2020

Just returned from Lostwithiel. This hotel is the ideal base for travelling round Cornwall. During our stay we caught a train to Plymouth and travelled by car to Fowey, Looe, St Austell, Bodmin, Polperro, Mevagissey and Padstow. All within an hours travelling. Due to COVID-19, there were the obvious restrictions within the hotel, but the staff were friendly and helpful; the food was excellent (breakfast was tasty and the evening meal that we had there was also very good). All in all a pleasant weekend was had by all and if and when we return to Cornwall, this will be the hotel of choice.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad you enjoyed your stay with us and that our food added to your enjoyment. I look forward to welcoming you back soon. Kind Regards Jane

"What a find"

5
mariaross0715, Hailsham, United Kingdom 12/09/2020

Well really pleased with my choice to come here with my husband for 3 nights. Loads of small antique shops, 3 pubs, fish and chips shop, co op, bakers indian, chinese,pizza in this quaint village l. Theres a church and Tudor bridge. The hotel is good quality, friendly ,clean and great value. Also there is a outside pool open until Oct, I used it this September. Breakfast is nice good quality, staff are welcoming and friendly, there is also free parking. It's pretty central so 6 miles from eden project, 26 ish miles from newquay zoo etc. I We would recommend and stay again Thank you fowey valley best western hotel x.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. We are really lucky to have such a wealth of amenities right on our doorstep and it sounds like you made the most of them! I do hope you will come and stay with us again soon. Kind Regards Jane

"Excellent stay, great location."

5
Terry S, Berkshire, United Kingdom 11/09/2020

We stayed in a courtyard room, pet friendly, with our Beagle ‘Remi', the room was excellent and well appointed. Wifi was good throughout the Hotel. Staff were all very accommodating and provided an excellent service throughout our 3 night stay. Covid prepared Hotel, well executed in all aspects. The food was excellent and pre booking a time made the service very fast, just to our liking. Location is very good for touring many places in the area, including the Eden Project and many beaches/walking. Bonus for us was the availability of an electric charging point, which we were not aware of when booking. Would highly recommend this Hotel ,we will be back, sometime.....

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad that yourselves and Remi enjoyed your stay with us. We are very lucky to be in a location where it is very easy to get to the best attractions that Cornwall has to offer. We hope to see you again soon. Kind Regards Jane

"best weston, lostwithel"

5
D6299OSmarks, london, United Kingdom 10/09/2020

we had great help and advice from jane on front desk,were to go and places to visit. so we went to charlestown(poldark) mevagissey,and edan project.all worth a visit and very nearby. the rooms were clean and shower full blast.restaurant was very good with good choice and very good food.bar area was relaxing.all staff were very friendly and efficient.excellent value for money.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for your review. As you have probably already worked out I am proud of my beautiful county and love sharing it with our guests! I'm so glad that you had a lovely time. Hopefully, we will see you again soon. Kind Regards Jane

"A bit Jekyll and Hyde ..."

3
Jollycat46, Salisbury, United Kingdom 08/09/2020

Very clean, good parking. Outside of hotel leaves a lot to be desired in places. Something of a maze of connecting buildings, some of which are in clear need of loving care. Our first room was to the front of the hotel with a doorway access close by via outside concrete steps to the pool area. The railings were in need of paint as very rusty and the nearby flat roof was a mess of electrical and other cables. Although probably safe it was not pleasing to look at and no attempt had been made to deflect the eye from the somewhat messy area. Our initial room was in a corner (28) and quite hard to access with luggage due to narrow steps from the bar area. It could be reached via the pool area but again via a considerable number of stairs. This room was clean and tidy, however decoration included a hole in the wall (not large but clearly plaster had been knocked off). The toilet seat was very loose - on one occasion it fell off and I had to refix it. The flush handle was also very loose and eventually on our third night the toilet broke completely. Unfortunately it could not be repaired and we were asked to move room. Whilst this was welcomed it involved carrying our luggage down two flights of stairs and then to the other side of the hotel up another flight to the next floor. Unfortunately the offer of help to do this came too late and was perhaps a little of an after thought. The new room was clearly upgraded and recently modernised and far better than the first one. I would note, however, that this room was much noisier than the first one and the neighbours television and movements were very audible. The lady manager offered a bottle of Prosecco to us by way of apology as she was aware it was our wedding anniversary, a very kind and generous gesture which was much appreciated even though we did not accept it due to driving commitments. The best thing about the hotel were the staff who were very helpful and friendly. The restaurant coped admirably with Covid regulations and the food was very good. The evening meal was well cooked and contained good quality products. Breakfast was hot and served plates from an order the night before. The swimming pool was pleasant, although some tiles were missing and the concrete surround was a bit grubby underfoot. However it was warm and the tables to sit at were a bonus. Definitely a big plus in hot weather. The hotel is clearly trying very hard to offer a good experience to visitors.

"Quite and Friendly"

5
ZenerDiode, United Kingdom 27/08/2020

Overnight stay with family in Cornwall. Friendly staff at the reception , restaurant, room service, and the pub. Limited restaurant menu due to Covid-19. Not many take always nearby so plan ahead. Rooms are adequate for a overnight stay. Very thoughtful to keep one small table fan for the summer nights. One 7 KWh EV Charging port is available in the overflow parking lot. Easy to coordinate with the other guests to share the port.

"Poor service and no water pressure"

1
User 21/08/2020

I expected some changes to the norm whilst travelling during a pandemic but I didn't expect to have next to no water pressure making showering and even hand washing near impossible. They apologised for the water pressure issues saying it's an old building but there are cheap plumbing solutions and apologies don't cut it! Daily cleaning wasn't being done which I can accept but being told to wash our dirty coffee mugs ourselves in the bathroom basin was unbelievable! They did back down and give us clean cups. Add to that no clean towels or bedding in 5 days, no rubbish removal. Breakfast had to be ordered the night before because of covid (why) and we had to give an exact time we wanted it but then we were offered room services still needed an exact time. I was on holiday not living in a borstal! They did give a refund for the breakfasts we then cancelled but there was no discounts offered for the lack of services. I think this hotel used covid as an excuse for poor service as all the other restaurants in the area had plenty of staff in their kitchens. I wanted a hotel so I didn't have to do anything but we would have been better off in a self catering cottage rather than a cramped room with no services and no way to clean cups etc. On the plus side it was clean with nice white, fluffy towels - not enough for me to go back though.

"Happy holidays"

4
User 14/08/2020

We stayed at the Fowey Valley in August 2020 Travelling with 12 yr and 15 yr old girls. We had a great week here, the staff were so helpful and nothing was too much trouble. If you're looking for luxury this is not your place, however if you are hoping for a clean hotel with excellent service and a good location to see Cornwall this is a good option. We had a family room with a bunk bed and a double bed which were really comfortable. The only problem was the heat which due to no air-con was unbearable at night, however we were provided with fans. The heated outdoor pool was a welcome refresher in the morning though, which I had to myself each day! Lostwithiel itself is quiet but has some nice pubs to eat in, a co op for essential supplies and a lovely stream for the kids to play in in the hot weather. A great holiday here with happy memories made.

"Don't judge a book by its cover"

5
david t, Aylesford, United Kingdom 11/08/2020

We stayed here for two days and on first impression you will perhaps be not to impressed but this is a lovely hotel with lovely staff we must mention Jane and the manager who make we didn't get they could not have been helpful with advice on where to go off We stayed in room 3 which was very nice and our relatives stayed in the newly refurbished room on the second floor and were very pleased with it Breakfast was good if a bit strange due to the civic restrictions Would definitely recommend this hotel

"Make the best of a bad situation"

3
n1968ick, Epsom, United Kingdom 09/08/2020

To start I will say that my expectations post lockdown are modest and I am prepared to overlook minor inconveniences in the interest of everyone's health and mental wellbeing. The Fowey Valley Hotel has a lot going for it: set in a lovely village in rolling green countryside with helpful and friendly staff. The hotel is taking government guidelines seriously: the breakfast room was nearly deserted. Staff delivered preordered breakfasts and retreated rapidly into the kitchen - to the point that it was nearly impossible to get anyone's attention. However I would not stay here again. The hotel is really an eyesore from the outside and in need of a renovation. Structurally it is reminiscent of a cheap US motel with paper-thin walls. On the Saturday night we were kept awake by incessantly slamming doors and a full-on domestic dispute in one of the neighbouring rooms. The rooms remained unaccountably warm despite open windows and an outdoor temperature of no more than 21 degrees. My impression overall is one of a low grade travelling rep's hotel (and I have stayed in plenty) with corners being cut in the interest of economy: cheap fittings and breakfast items such as toast and coffee being rationed. A shame in such a pretty village in a touristy area. Not the staff's fault though. Overall I was pleased to move on. If you are travelling through Cornwall there are better options in the same price range.

"Great location, pleasant and friendly stay"

5
User 05/08/2020

We visited for 4 nights and had a wonderful welcome by a really lovely reception lady. We had a brand new room which was modern and larger than expected, and although a couple hiccups which can be occasionally expected as the first guests in a brand new room the management and staff were really helpful and accommodating and it didn't actually affect our stay at all, very comfortable and clean. We had a breakfast and evening meal which were tasty, didn't eat here much only due to being out and about in such a great location. We hadn't expected the pool area to be open due to current climate of COVID but was happy it was open as my 3 year old enjoyed her morning swims in the outdoor pool, very attentive staff to open pool as we tended to be up and in the pool at 8am. All staff were helpful and informative and passed on information about facilities or local areas. We would stay here again.

"Great room, easy check-in"

5
mols609, Chichester, United Kingdom 04/08/2020

My family and I (x2 adults + x2 children) booked here for our road trip around Cornwall & Devon. We parked in the car park & checked-in, very easy and quick. Spacious, clean, plenty of towels. Had the use of a fan in the room, tea & coffee in the room for the morning plus a fridge which was handy. We decided not to book breakfast, as it was a bit too pricey at £10 per head. Easy check-out. Would come back if we travelled again.

"Pleasant Stay at Best Western Fowey"

4
paulh42020, Chichester, United Kingdom 04/08/2020

A good stay, food good and a quick swim in the pool. Only downside was an over warm room, otherwise lovely staff, clean room in a nice location. We chose it because it was good value and close to the Eden project, and of course the beautiful Fowey village.

"Adequate not great"

2
aland597, Rustington, United Kingdom 28/07/2020

The pool is very unsafe with lots of broken tiles and sharp edges. But the poo, water was clean and not cloudy. The breakfast was a set menu and no buffet. I know it's COVID but sausage, bacon, egg, Tom and beans with a slice of toast and a cup of coffee is not much for the £10 charged. The restaurant again pre booked and despite being on time our food was under a hot plate for a little too long for my liking. The outside needs a lot of love and the fire door that was constantly banging got really annoying

"Fabulous stay! Fabulous Jane!"

5
Carmen B, Essex, United Kingdom 28/07/2020

I've just returned home from a fabulous break in Fowey. My partner and I stayed here for a long weekend. Our room was amazing with an extremely comfortable bed, and every facility catered for, with a fridge, ironing board, iron, case stand, tea coffee facilities. The room was immaculate. Also we had a beautiful view.The breakfast we ordered was delivered to our room and was so tasty. The staff were all very helpful especially one of the lady cleaners who was on duty on the ground floor on Friday 24th July, this lady directed us on where to go and who to see at reception. Then later that day we met Jane who was fantastic and really went above and beyond for us with her hosting service! A HUGE THANK YOU TO JANE! I 100% recommended you stay here, and I will definitely be back when I next return to Cornwall, even more so now I know dogs are so welcome here and near enough all the places we visited. Speaking of dogs we met Barney on our checkout a beautiful Golden retriever. Thank you for a lovely stay and again thank you to Jane for everything.

"Great stay"

5
davidfM3512TW, Honiton, United Kingdom 14/07/2020

We arrived on the 5th of July to be greeted by the very friendly Jane. They had only just opened up day before so everything was new for them working a new normal. Simon the manager is running a fabulous established safe business and cannot recommend a stay more. You feel safe lots of hand gel. All staff very pleasant and natural. We even bought them a box of chocolates to make them know we felt very welcome and comfortable . Rooms are lovely and very very clean. Room 16 I would highly recommend. This was our third stay there and we will see you again next year. Thanks to all the team.

Jane Moore, Other at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us such a lovely review. I'm glad you enjoyed your stay with us - I must admit room 16 has always been a favourite of mine! Hopefully we will get the opportunity to welcome you back again soon. Kind Regards Jane

"Don't be fooled by the photos"

2
ge0rgial0uise, Bristol, United Kingdom 12/07/2020

Stayed for one night (thank god) as a stop over to continue exploring Cornwall. Was very poor compared to where we had stayed the previous week. Free car park about the only good this. No kerb appeal- right on the main road. Unkempt on the outside, tiny outdoor pool (closed due to Covid ??until next April apparently) Friendly enough staff, although unwilling to help with luggage or direct you to rooms. Triple room very dated- looks nothing as shown in hotels photos. Very dated. Comfortable enough bed (for one night!) very small doubles. Would have thought room would have been exceptionally clean due to being probably one of the first guests since March (Covid-19) unfortunately we were SO wrong. Cobwebs in corners of the room and dust. Bath panel made noise in our room all night- Wind getting in underneath from somewhere?! along with hearing everything from the room next door. Bangs from outside and above us until early hours of the morning. Cold tap trickled out whilst hot fired out (dangerous) Bath/shower was not appealing either, including shower curtain. We were happy to be leaving first thing in the morning.

Simon Bell, Owner at Best Western Fowey Valley, responded to this review
Many thanks for your review, a strange one to be honest judging by everyone else's view upon us, however, I find it more amazing you didn't mention anything to any of my staff during your stay, especially in these unprecedented times and after all the work my staff have have done to ensure we are Covid secure; if you had done so, and upon an investigation by one of my team, had we of found these problems actually occurred, they would of given you a full refund...

"Excellent under difficult times"

5
Lisasaxo, Bristol, United Kingdom 30/03/2020

We stayed 20 March - the day government announced all bars & restaurants must close. Staff were already aware the hotel may of had to close due to COVID19 but were still friendly and professional. Food was very good and triple room was nice and comfortable. Top marks for for the fire fighting they were having to do in the face of uncertainty

"A perfect place "

4
User 27/03/2020

My partner myself and our four legged companion stayed at this wonderful hotel for 3 nights. Perfectly situated close to so many idyllic locations. The room was first class, comfy bed, tv shower and bath, the bathroom was spotless. Tea and coffee making facilities. The staff were super helpful in helping us connect to the free wifi. Free parking but remember to give the hotel your registration number. We had bed and breakfast and wow what a breakfast it was, please see my images. I cant thank the hotel enough for ensuring our visit was enjoyable. I would definitely stay here again.

"Short visit to Cornwall"

5
scottybryan75, Wimborne Minster, United Kingdom 24/03/2020

The hotel, we had an upgrade to a lovely room with on-suite bathroom. Breakfast cost us £10 for each day and evening meals we had 20% discount. Staff were very helpful and could not do enough for us holidaymakers,

"‘Best' is the right word!"

5
User 22/03/2020

This hotel situated in the town centre of Lostwithiel is in such a fantastic location. Very quiet at night, peaceful even. The hotel staff are very friendly, rooms very clean and the bathrooms very modern with the most luxurious fluffy huge bath tails that I've not had in a hotel for a long while. Plenty of tea, coffee and caramel biscuits also supplied in the rooms. The breakfast menu was great with plenty of selection to cater for just about everyone including veggies and vegans! We tried several varieties during our stay, including smoked haddock, smoked salmon, kippers and of course the good old English fry up! All good and very filling. Lostwithiel is a great place to visit, with it's quant little bridge over the river Fowey, Railway station and level crossing , it also has its own Chippy, Chinese takeaway (both good!) and lots of Antique shops to browse around and is also a great place to get anywhere in Cornwall from. St Austell approx 10minutes. Port Isaac approx 20mins. If you want to go shopping Trago Mills 10 minutes. The Hotel has free parking for residents in two car parks so what more could you ask! I'm hoping that with all of these great reviews we are still able to get a room in this place next time we are allowed out!! Hopefully in the not to distant future.

"A very enjoyable stay"

5
mellison19, London, United Kingdom 21/03/2020

On first external appearance of Fowey Valley Hotel our heart sank as it looked small and down-at-heel. However, inside the hotel is scruplously clean, the staff a pleasue to deal with, our room very comfortable and the breakfast first rate. The hotel aims for and takes pride in the Best Western comfort and satisfaction of guests. Our room was a fair size, well-decorated, an attractive looking bed, a firm mattress, good sized flat screen, lots of power sockets some with 2 integral USB chargers, excellent table lamps, a small desk and so on. It was not over-furnished. There were excellent tea making facilities with Cornish[?] coffee sachets galore. The bathroom was tastefull decorated and you were provided with ginormous bath sheets - though more shelf space was needed.

"Relaxing"

4
Sonja B, Gloucester, England, United Kingdom 11/03/2020

We stayed mid-March. The staff are really friendly and helpful. The room and hotel very clean. We ate here on Saturday night and had lamb shank. Very nice. On Sunday we had the carvery which we enjoyed. Plenty of meat and veg. On our 3rd night we went to The Globe inn and enjoyed a meal there. Breakfast was included and was great. Would stay there again if in the area

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad you found the team here friendly and that you were well looked after. Kind Regards Jane

"Comfortable room and an exellent breakfast"

4
Will R, Exeter, United Kingdom 11/03/2020

We stayed here as a couple and were allocated room 23 which is off a side street overlooking the car park. There was very little traffic and the room was quiet and comfortable. We had 2 breakfasts; the first being a buffet affair and the second table service. This was satisfying and filling fare which was an excellent start to the day. When we arrived we were given a 20% off voucher for dinner and drink on that evening. The literature in the room suggested that booking for dinner was advisory but as the hotel was quiet we decided just to turn up at 7pm. There were only 2 other guests dining so we thought that we would be accommodated. Not so. We were informed that 8 diners were due in shortly and that we would have to wait 45 minutes for a table. Not quite sure what the difference is between cooking for 8 or 10 (to include us) but that apparently was not possible. A salutary tale - if you come here please book for dinner! Apart from that mishap we enjoyed our 2 night stay.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. At this time of year we only have one chef working at a time and all of our food is cooked to ordered, it would be unprofessional of us to book more guests into the restaurant then our staff can comfortably cope with, hence why we recommend that all of our guests book for dinner. I'm glad that this did not hinder your enjoyment of your stay and I hope that we will get the opportunity to welcome you back in the future. Kind Regards Jane

"Lovely birthday break to Cornwall"

5
Diana D, United Kingdom 10/03/2020

The hotel staff were really helpful and friendly. The room was really clean and the bed was comfortable. Breakfast was plentiful and really tasty. Would definitely recommend. A great case to visit the Eden Project, Mevagissey and Looe. Not too bad a journey to Newquay the other side of the County either.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your comments. I'm glad you enjoyed your stay and your breakfast! I do hope you will come and see us again soon. Kind Regards Jane

"Amazing hotel, lovely staff, warm welcome and so dog friendly!"

5
hanloje, Dorset, United Kingdom 09/03/2020

From the warm welcome, the cosy room, the dog treats and bowls, and lovely breakfast, I cannot recommend this hotel highly enough, ok from other reviews the decor is a little dated but so what. They cannot be more dog friendly even allowing you to sit outside of the restaurant with your woofs for breakfast or dinner. Ate in the bar both evenings, lovely steak as well. We will definitely return!!! recommended, give it a go, you won't regret it.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you so much for your review. I'm so happy to read that you felt so welcome with your dog as we do truly adore our canine friends here and have really tried to think about how we can make their stay just as comfortable as their human companions! I hope we have the opportunity to welcome you all back again very soon. Kind Regards Jane

"Middle of the road"

4
Q679GVdaniellep, North Yorkshire, United Kingdom 07/03/2020

Some decor lovely, some worn (like breakfast room paint peeling off the feeling) very hot, even with windows open and it's winter, red wine wine was fizzy and tasted off. Wet room was nice, enough wardrobe space and a good size room

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your comments. My sincere apologies about the wine. That, obviously, should not have occurred but as I have already emailed to you if you had returned it you would have been given a fresh one to enjoy. Kind Regards Jane

"Short break in Cornwall"

4
G122013, Aylesbury, United Kingdom 06/03/2020

Booked as had a very good value deal. Friendly and helpful staff. Accommodation clean and comfortable - an unsolicited upgrade to a family room was appreciated ( but does involve some stairs and a short walk outside to the annex). Very convenient location in Lostwithiel - 15 minutes drive to Eden Project , less to Lost gardens of Helligan. 30 mins to Rock and 1hr to the centre of Bodmin moor. Cooked breakfast extensive and certainly sets you up for an active day. An unexpected find.

"Ian and Liz James"

5
User 06/03/2020

3 night stay.excellent breakfast in quality quantity and selection. Room spotlessly clean. Staff pleasant and attentive. All hotel areas including Room in very good shape. Would certainly stay again and would recommend it for anyone who wants to visit north or south Cornwall as it is centrally placed for both

"Small but perfectly formed!"

5
DevonNobles, Dartmouth, United Kingdom 24/02/2020

From the moment we booked this hotel we knew we were going to have a great experience. Jane was delightful nothing was too much. She arranged to store our bikes and we were given access to hose them off after a muddy cycle ride! Made such a difference. We booked a standard room for the night, which was compact but keenly priced, total value for money, spotlessly clean and had every comfort for our one night stay. We ate in the restaurant and had a lovely meal with a 20% discount. Excellent service from all staff. Breakfast was varied, well presented and good quality. The hotel has plenty of parking. We really can't fault anything and can thoroughly recommend it - even has a swimming pool in season! Nicely positioned for Lanhydrock, Eden Project, and various cycle trails in the valley. We loved the quirkiness of Fowey Valley and the friendliness made it special. This is a value for money hotel and we would certainly use it again.

"2night stay"

5
771jackieb, Basildon, United Kingdom 23/02/2020

Really friendly place to stay. Staff could not do enough to help. Clean rooms and good food. Great location to go for day out trips. We went with our son and his 5year old boy and they made sure our rooms were right next to each other.

"Feeling ostracised "

2
C1205TOjohnh, Isle of Portland, United Kingdom 23/02/2020

We were a little concerned with the hotel as we felt ostracised because we had our dog with us Although the hotel boasts being pet friendly we were completely disappointed that we had to have our breakfast in a Annex room that had no windows and obviously very quiet. The thing is we were actually paying more because we had a dog with us sorry won't be back

"Lovely place"

5
rw218, Kings Worthy, United Kingdom 22/02/2020

If you want a base to explore this part of Cornwall, then this hotel ticks all of the boxes. Clean, comfortable, excellent service and a great breakfast. The staff are great, and it's lovely that all of the employees are local and offer exemplary service. The breakfast staff were attentive and organised. Both Simon and Jane were excellent, and we had a brilliant stay. The room we had was deluxe and it was great - massive bed and all the amenities expected for this type of room. Nice Tassimo coffee machine and plenty of pods. The bathroom was spotless and the shower was hot and powerful. I would not hesitate in recommending the hotel to anyone who visits Cornwall.

"Pet friendly"

5
858peteg, Nether Stowey, United Kingdom 20/02/2020

Just the job although only stayed 1 night this time, staff friendly and helpful, pet friendly rooms in the court yard, ideal so you don't have to trudge through the hotel together your dog to your room. Nice place to have as a base.

"Super staff."

5
530hazel, Gosport, United Kingdom 19/02/2020

We had a very pleasant stay once again in this friendly hotel. Our room was comfortable and very clean with a view across the town. The staff from reception, restaurant and cleaner were welcoming and helpful. The Sunday Carvery in particular is extremely good value and breakfasts were excellent. The location in Lostwithiel is convenient for visiting many of the gardens in Cornwall and the town itself has an interesting history and lovely walk by the river.

"Cannot rate place highly enough"

5
User 17/02/2020

Booked a last minute one night stay, hotel room and bathroom were immaculately clean, lovely touch providing dog bowls, towel, poo bags and treats for our furry friend. Staff were so friendly, and helpful. Went above and beyond for us in the morning when we had a poorly child and broken car. Cannot thank them enough

"Great Hotel"

5
wag134, Brixham, United Kingdom 14/02/2020

My wife, our dog and I have just returned from a very enjoyable stay and were most impressed with everything available. Great Staff, great food and very dog friendly. We had a very comfortable, warm, ground floor room which provided everything including bowls, treats and a towel for our dog, a nice touch. Lostwithiel is a good base from which the rest of Cornwall is easily reached and has some interesting locations not a stones throw away. Lostwithiel itself has a very interesting history and well worth a day spent browsing or taking walks by the river Foyey. Well done Best Western we think you have this one 'bang on'.

"Lovely rooms a very reasonable price"

4
Sam H, Exeter, United Kingdom 12/02/2020

The hotel was lovely, the staff are so helpful. This hotel is in a good position for exploring looe, St Austell and Polperro. We had a great time and will definitely return. Lostwithiel looks like an interesting town to explore and I can see that when the weather is better it would be even better.

"long weekend bread"

5
shirley128, Exeter, United Kingdom 11/02/2020

Superb room with exellent en-suite facilities. The staff were all extremely efficient and helpful. The location of the hotel is within easy walking distance to the centre of this charming town. Wonderful countryside walks. Parking available at the hotel

"Ideal Hotel"

4
Carly2792, Swindon, United Kingdom 02/02/2020

We stayed in this hotel last night as we attended a wedding in the Eden Project. The hotel was ideal; really friendly staff, a nice little bar and the rooms were ideal! It was only a ten minute drive from the Eden Project so I definitely recommend staying here if you plan on visiting the domes.

"Weekend stay"

5
User 20/01/2020

Booked for the weekend. Stay was excellent. Food and drinks were all breakfast and dinner was excellent. Very friendly staff and rooms very nice and comfortable. Definitely recommend and will be returning again.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you very much for taking the time to leave us a review. I'm glad you enjoyed your stay with us so much! I do hope that we will be welcoming you back in the very near future. Kind Regards Jane

"Very friendly staff"

4
T4043IQkarent, Telford, United Kingdom 18/01/2020

Room was a little dated but bed comfortable, bathroom excellent and finally a hotel who gave us bath sheets. Breakfast great and all staff very helpful. We stayed at a great couples spring break price and was there for a family funeral.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. I'm glad you were comfortable and well looked after. I do hope that we will see you again very soon. Kind Regards Jane

"Why I Keep Coming Back!"

5
jeanetter905, Penryn, United Kingdom 15/01/2020

There is nothing not to like about the Best Western Fowey Valley. Friendly, caring staff; comfortable rooms; great food; excellent service. It is at least an annual destination for me. Lostwithiel is a small Cornish town, but there is a plethora of footpaths and quiet lanes to explore for the keen walker. This hotel makes a perfect base from which to start. I always look forward to my arrival, and when I depart I am still looking forward - to my next reservation.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for writing us such a lovely review. We are very lucky to be located in such a beautiful area right in the middle of many wonderful walks and I am very glad that you discovered us! I do hope that we will not have to wait too long before we welcome you back to stay with us again. Kind Regards Jane

"Good value and nicely run!"

4
Chris B, Chipping Norton, United Kingdom 06/01/2020

This hotel is of a certain age but it has been welll looked after. Being in a very small Cornish town it doesn't seek to compete with large luxury hotels but it is well maintained, has very friendly and helpful staff and everything is both comfortable and in good working order. My wife and I needed somewhere to stay over the three nights of New Year and we were tired of paying ridiculous prices for pretencious 'boutique' hotels or large hotels offering over priced 'packages' for the New Year. This hotel hit the mark 'very well indeed. It was a fair price. a decent sized room (no sore heads or low beams), the bathroom was beautifully appointed and there was plenty of free parking. I would recommend it to anyone irrespective of the reason for their stay.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. I am glad that you had a nice peaceful stay over New Year. We strive everyday to make sure that we are never called pretentious, and it would seem that we have succeeded! I do hope that we will have the opportunity to welcome you back to see us again very soon. Kind Regards Jane

"Cornwall break"

5
User 04/01/2020

Took advantage of special offer as have enjoyed stay here previously. The hotel is friendly and ideally situated for visiting local attractions and sightseeing. The food is good and staff are friendly. Shall visit again.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I cannot think of higher praise than a repeat guest saying that they will stay again! I do hope we have the pleasure of welcoming you back very soon. Kind Regards Jane

"Great for travelling with your dog"

4
pascaleandpaul02, Weymouth, United Kingdom 01/01/2020

great room ideal for holiday with your pet, good food and value for money. breakfast is very good with a good selection and the service is fast. The hotel is close to great walks and to the eden project.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for writing us a review. I'm glad that all 3 of you enjoyed your stay! Kind Regards Jane

"Weekend with relatives"

5
User 31/12/2019

Room was very good plenty of room. Clean and tidy with good ensuite. Good decor. Had accommodation with breakfast inclusive, which is a good decision. Good breakfast with plenty of choice. Nice town with plenty of antique shops. Good local pubs, offering good choices of menu, and not far from hotel. Lostwithiel is situated well for seeing this part of Cornwall. Well worth a visit is Charlestown, Lost Gardens of Helligan, Fowey and much more. Ideal base for this part of Cornwall

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your comments. I'm glad you enjoyed your stay. We are, indeed, very lucky with our location in a small town with some great amenities - as well as being situated within easy commute of Cornwall's main attractions. I do hope you will come and stay with us again soon. Kind Regards Jane

"Lovely stay"

5
User 19/12/2019

We stayed for 3 nights here, lovely setting and really nice small hotel, staff were excellent, good food and a very peaceful setting. The room was small but very clean and recently refurbished, the shower was to die for !!! There was nothing the staff couldn't do for you

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for leaving us a review. I'm glad you enjoyed you stay with us and I do hope that we get the opportunity to welcome you back soon. Kind Regards Jane

"Lovely break."

5
User 19/12/2019

We came to this hotel on a 3 night groupon deal.We got to the hotel and checked in to our room and to our surprise with were upgraded to to superior room which was big with super king bed and 40 inch tv. Lovely bathroom with shower and nice coffee and tea making tray with biscuits. We had breakfast with it which had plenty of choice including full English and cereals fruit and pastries.The hotel is a nice hotel with bar and big restaurant and sitting area with reception . We enjoyed the 3 nights their going out for day trips in the car. Lostwithel is a lovely little town and we will come back again in the Future.

"Great experience at Fowey Valley"

5
User 14/12/2019

We have been going to Lostwithiel for a number of years to see the Dickensian evening, and have stayed overnight at various places over the years. We have stayed at the Best Western Fowey Valley twice now and have found it a great experience on both occasions. The staff are helpful and friendly and the condition of the room was very good. We were most surprised to get an upgrade on arrival, which was a nice touch. We will always come back to this hotel from now on if we get back to Lostwithiel. A very nice stay indeed.

"Nice little break"

5
User 13/12/2019

We stayed here for 2 nights as a base for visiting the local Christmas markets. Check in was smooth and we were upgraded to a family room which was great. The room was well equipped and spacious. Breakfast each morning was very good with the staff being friendly and efficient. Thank you for a great stay.

"Xmas party night"

5
User 10/12/2019

I stayed one night at this lovely hotel as my works Xmas party was being held there that night. In arrival I was checked in by a friendly receptionist, my room turned out to be a double for the price of a single with breakfast. It was a very comfortable room, very clean and had all amenities I needed. The Xmas party was excellent and the breakfast the following day was excellent. Would definitely recommend.

"Short break before Xmas"

5
Jackie G, Bristol, United Kingdom 30/11/2019

Excellent well appointed room at Best Western Lostwithiel, with plenty of parking available in the hotel car park. Staff lovely and very helpful. Great location if you want to visit Cornwall, with quick access to both north and south coasts as well as Truro to the west.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. We are lucky to have such great car parking facilities, something which a lot of 'in town' hotels in Cornwall struggle with! Kind Regards Jane

"Best western Lostwithiel"

4
TJB1963, East Grinstead, United Kingdom 26/11/2019

Very nice staff and clean hotel. The breakfast was excellent. Would recommend for a short break. Close to visit Eden Project and Fowey. The bar area was cosy and bar staff friendly. The bedroom we think had been refurbished and the shower was very good.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. Glad to read that you enjoyed your stay with us. Kind Regards Jane

"Fab hotel in a great location"

4
manugross11, Exeter, United Kingdom 25/11/2019

We loved: the parking, the central location, all the staff (!!!), the bed (especially the bed linen), the cleanliness, the room temperature, the peace and quiet (ask for a back-facing room!), the breakfast Meh: water pressure of the over-the-bath shower was non existent and the room was very small. We had a winter special price: £52 incl breakfast, which was fair. Wouldn't want to pay more though.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I will be investigating the water pressure issue that you experienced as this is not something that has ever been mentioned before! I'm not sure that I agree with you about the price, I truly believe that you would be very hard pushed to find anywhere of our standard in Cornwall for that price... Kind Regards Jane

"Groupon break"

5
KellysHeroCharters, Brixham, United Kingdom 20/11/2019

Just returned from a 3 night break booked via Groupon...what a gem of a find, very dog friendly with NOTHING being too much trouble. Excellent central location in the village of Loswitheil. Close to Fowey with excellent dog walks just outside the village...would I stay again? Yes..

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
You really can't get much more of a recommendation than someone saying that they'd stay again! Thank you so much, hopefully we will get the opportunity to welcome you back soon. Kind Regards Jane

"Dave & Mary (plus Penny)"

5
User 20/11/2019

Had a great stay. Everyone so friendly and loved that our dog Pen was so welcomed with biscuits, her own towels and bowls! The carvery on Sunday evening was excellent! Very central for visiting surrounding areas. Definitely be back!

"Great value"

5
User 17/11/2019

We saw the deal on groupon but had not been to Lostwithiel before! What a friendly and interesting place and so dog friendly matched by a great dog friendly welcome in this very hospitable hotel! Couldn't do enough for us, accommodation great, food good and service excellent! Great value for money! Wil definitely be back!

"An excellent Hotel - ideal for coeliacs too."

5
User 16/11/2019

We stayed at the Fowey Valley Hotel during 2nd week of October, initially for 4 nights, but extended our stay to 7. This friendly and welcoming hotel is an ideal base for a stay in central Cornwall with easy access to the St Austell area (Polperro, Mevagissy, Helegan, Eden Project, etc.) and trips to the north coast. The hotel is clean and welcoming with very friendly staff. The 'Deluxe Double' room that we had was spacious with a walk-in shower room. One of the reasons for choosing a Best Western is that although outwardly appearing to be part of a corporate chain, each hotel is owned and run independently with it's own management, and as such exhibits it's own unique characteristics. We used the restaurant every evening and although the menu was a little limited, the quality and service was excellent with sociable, friendly staff. I am coeliac and I need to have confidence in a restaurant before I will eat there. I was immediately reassured that both the kitchen and serving staff were fully aware of my dietary requirements and the risk of cross-contamination, and meals were subsequently adapted for me. Of particular note for their help were Charlotte and Briony, but all of the staff that we met during our stay did credit to the hotel. I would recommend the hotel to fellow coeliacs, and I would also urge the management to contact the UK Coeliac Society with a view to gaining their accreditation, as this would allow the use of their logo on menus, reception, etc. This is normally the first thing that people like me initially look for when choosing a restaurant or hotel, as it gives us immediate confidence in the kitchen and saves lots of probing for reassurance when entering a restaurant. We will definitely be returning to this hotel and would recommend it to others.

"Very good hotel"

4
gerrysutton2, Exeter, United Kingdom 15/11/2019

Good hotel, staff very friendly and helpful. Good position for travelling around Cornwall. One of the best dog friendly hotels we have stayed in, we take our dog everywhere with us and she has stayed in many hotels. Great welcome package for her, and I think she's in love with the golden haired receptionist! Will definitely stay there again.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your kind words. I'm glad that all 3 of you had such a lovely stay. I will be sure to pass your dogs love to the wonderful Barney, who I'm sure will send his back! Kind Regards Jane

"Great location"

5
Sarah G, Exeter, United Kingdom 15/11/2019

Ideal place to stay when exploring coastal villages and this picturesque area of Cornwall. Hotel is not beautiful and could do with a little updating (loo roll holder broken and just balanced in rm 12) but was very clean and cosy. Staff without exception were friendly, polite and helpful - really exceptional customer service. Great to see a vegan cooked breakfast option (even if it is half the size of the meat one...) and lots of help yourself buffet items too.

"Get Away Deal"

5
User 13/11/2019

Hotel extremely friendly, rooms clean, restaurant facilities excellent visited twice for evening meal, breakfast ample and staff were very helpful with visiting sites around. Would definitely recommend and return. Roma

"Weekend away."

5
mike31joyce22, Bristol, United Kingdom 11/11/2019

Hotel was clean and tidy, rooms just right,size and facilities. Breakfast was good,with plenty of choice. Weather not to good but plenty of things to do in the area. Some good local pubs, to eat out,if wanted.First time stayed in Lostwithiel, great little town, easy to get to local attractions. Charlestown well worth a visit. Hotel worth another visit.

"Finding the BEST of Lostwithiel"

4
User 07/11/2019

Our double room was on the ground floor in the main part of the hotel.It had all the amenities we needed.The double bed was really large and very comfortable in all respects including TV,toiletry,storage space,chairs and lovely view.

"Good all round"

5
Helen T, Plymouth, United Kingdom 07/11/2019

Couldn't fault the hotel and staff on anything. Restaurant meals were lovely, especially the Hunters Chicken. Breakfast was a big selection of cereals and cooked dishes to order. Very dog friendly. Our little dog Billy had a wonderful time and enjoyed his box of goodies, which was a nice touch.

"Hotel stay"

1
davejudywager, Bristol, United Kingdom 03/11/2019

Hotel and staff excellant let down was cold plates for breakfast and the excellant carvery. Should be upgraded to a 4 star. Could do with a cask real ale in bar (personal choise) car park at rear accessed by narrow lane

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. My sincere apologies about the cold plates I will be reviewing our procedures with the kitchen team to make sure that this doesn't happen again. We have made the decision to serve real ale only in bottles as we were finding that in order to maintain a good quality cask ale we were throwing a lot away. I'm not convinced that you meant to leave us just a 1 star rating as your other comments indicate that you enjoyed your stay and I do hope that I am correct in this assumption. Kind Regards Jane

"Exploring Cornwall? Then stay here, perfectly central."

4
davidcR2677UC, Peterborough, United Kingdom 03/11/2019

Lovely staff, great location, quiet (we didn't hear the church bell). If you want to explore Cornwall, there is not better place to stay location-wise. Coffee shop at the end of the road, butchers with the best pasties I've tasted. Bathroom was a bit tight, but that's it, we didn't spend enough time in the room to worry about that!

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. I was glad to read that you found our location so convenient. I totally agree with you about the pasties form the butchers, that's where I always get mine too! Kind Regards, Jane

"One night family stay"

4
User 02/11/2019

The staff are lovely and the rooms were spotless and warm. Couldn't quite turn the temperature down on our heater so we turned it off! We felt the double bed was quite small for a couple but that's just us. Lots of hot water and breakfast was good. It's a little tired looking from the outside but for a short stay it's perfect and very reasonable priced.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your comments. Any of the staff here would have been happy to show you how to work the heater in your room, but it looks like you found a solution that worked for you! Kind Regards Jane

"Great place to stay when visiting the area."

5
X25TOM, Birmingham, United Kingdom 01/11/2019

The venue is great for exploring, locally and further affield, the hotel staff are very good and must is a visit to the Earl of Chatham public house which serves excellent food. Me and the wife visited in October half term.

"Another wonderful stay at BW Fowey Valley"

5
User 01/11/2019

Just spent 3 nights B&B at fab hotel. Enjoyed the delicious Sunday carvery. Comfortable room in hotel, warm , very clean and tea, coffee and biscuits replenished daily. All staff very friendly and helpful. Free car park and great location to explore local area and loved tasty breakfast including porridge . Really enjoyed our stay and thanks to all.

"Family visit with dog"

5
mooner27, Portsmouth, United Kingdom 29/10/2019

Nice clean hotel in a nice village - 2 minute walk to a few pubs. 30 minute drive to pertanporth which is well worth a visit aswell as Padstow- would definetly recommend this hotel. Ample free parking. Breakfast was buffet style the usual English breakfast but we ordered salmon and scrambled egg for free which was lovely. Carvery in the Hotel on the Sunday was tasty- only down point was child carvery £7.50 but they had to order adult starter and desert and drink which was £15.50 for a child - child menu would be better as my children are young and didn't want that much but wanted a desert all deserts are adult prices.

"Simply the Best"

5
User 26/10/2019

The Hotel & facillities were very clean & neat. The bothroom was imaculate, the bed comfy & the room was cosy & warm. the breakfast was good - cooked well & prompt. Finally the staff were very friendly & atentive. My husband & I had a good overall stay & would come back again.

"Happy days"

4
piggy348, Rochester, United Kingdom 26/10/2019

Lovely hotel very clean and affordable. Ample parking and very easy to find. Walking distance to several different pubs and restaurants. Lovely high street and river which is lovely for kids and dogs to while away some hours.

"Perfect location for the Eden project"

5
bazzaandjazza, Lee-on-the-Solent, United Kingdom 25/10/2019

We wanted a hotel with parking and within easy reach of the Eden Project and this was perfect, the hotel restaurant served us good food at dinner and breakfast, the staff were all very polite. Breakfast seemed a little to formal as you had to wait for the maitre d to check you of and take you to a table before a second waitress came to take your order and another to serve your food, it could be a little lighter.

"My visit"

5
User 25/10/2019

A very nice hotel and friendly staff. My accommodation was of a very good standard, and there was ample parking. The evening meal was a little pricey, and felt it was not to a standard that the price reflected. I enjoyed the meal I ordered, but not at the price it was. Breakfast was included and was very good. I would definitely return for another stay. The price of the stay is very reasonable.

"3 night Groupon deal"

5
Mobile670787, Derby, United Kingdom 25/10/2019

Excellent value for money. Really nice clean and friendly hotel. Breakfast was brilliant with lots of choice and freshly cooked items. Lovely area with a pub down the road which was equally as friendly

"Great location and great staff"

5
User 23/10/2019

The location of the hotel was perfect for my trip to Cornwall. The staff were always on hand to help too, nothing was too much trouble. I can't fault my stay one bit and will definitely go back again.

"pleasantly surprised"

5
BARRIE P, EXETER 22/10/2019

A superb stay in a Hotel looking nothing from the outside but superb inside. Nice staff, good food and a nice room for us and our dog Martha. Plenty of Car Parking spaces and adjacent to some rooms. This hotel is in a superb little town Lostwithiel which has plenty of small shops and has a real history. We will return when looking for another trip to Cornwall.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad that all 3 of you enjoyed your stay here with us. We are lucky to be one of the few hotels in Cornwall, situated within a town, to have a decent sized car park and a lot of our guests recognise what a huge convenience this is. I do hope that we have the pleasure of welcoming you all back again soon. Kind Regards Jane

"Perfect"

5
User 13/10/2019

Had three nights at this hotel, perfect location for getting to what we wanted to see Eden Project, Charlestown etc. Rooms were comfortable and clean and all the staff were very pleasant. Breakfast choice was very good and a perfect start to the day.We ate in the restaurant every night and although the menu was limited the quality of the food was excellent. Altogether, good value and a perfect place to stay.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us such a wonderful review. I'm glad you enjoyed your stay with us and that we kept you well fed too! I do hope that we have the pleasure of welcoming you again soon. Kind Regards Jane

"Good place for a short break."

4
User 09/10/2019

The hotel was well located on the main road through town. It was quiet and clean. Service was good. Menu was limited but the food was well cooked. The room was on the small size and the two car parks can get busy.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. I'm glad you enjoyed your stay with us. While our car parks do get busy they do not get full so there are always spaces for our guests. Kind Regards Jane

"Excellent stay"

5
User 07/10/2019

Booked in for a 3 night stay and were delighted to have been upgraded. The room was spacious and facilities were excellent (including a coffee maker and coffee pods). We appreciated the daily top ups of beverages and biscuits. We ate at the hotel on our first night and felt that the food was very good but that the dining room was a little lacking in atmosphere. The staff were all helpful and polite. Would recommend this hotel for it's location (close to the railway station and only a short drive to the Eden Project).

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. We are really lucky with our location here, it is easy to get to a lot of Cornwall's main attractions from us. I do hope that you will come and see us again soon. Kind Regards Jane

"Very Comfortable"

5
User 07/10/2019

We Stayed for two nights last weekend from booking (via a Groupon offer given to us by our sons for our wedding Anniversary)to Check-in and Check-out everything was excellent, Our room was in the annexe but no worse for this -spotlessly clean and extremely comfortable the Bar was comfortable and well Priced, Breakfast was well presented but did produce the only hiccup of our stay, the first morning fried eggs were done to order i can understand this but it wasn't clear, the staff were not really keeping an eye on the hot food servery and the hash browns ran out by the time they were replenished those of us who had mentioned it had finished our breakfast, Just two little niggles. on the second evening the menu in the restaurant was a little curtailed with some staple things like chicken and salmon having run out however the Pork and the steak were both excellent, perfectly cooked and very tasty. Every member of staff we came across was polite and friendly and we got the feeling that nothing would be any trouble. The hotel has a lovely little pool (heated I believe) but we didn't use it due to the weather and time constraints although it is open until the end of October. All in all a very pleasant 2 night stay

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. My sincere apologies about the couple of issues that you experienced in the restaurant. I was glad to see that this did not spoil your stay. I do hope that we will get the opportunity to welcome you again soon. Kind Regards Jane

"Amazing Value and Stay"

4
Z8854NZcarola, Hinckley 06/10/2019

This was our second return to the hotel and although we cut it short owing to other commitments we really enjoyed our two night break. The staff are efficient and friendly and will also oblige you if they can with other matters. Our room was okay with the only fault being quite a few stains on the carpet. The restaurant dinner was delicious and well serviced. Breakfast was buffet with lots of variety. We shall return again which speaks for itself.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad you enjoyed your stay. We look forward to welcoming you back again soon. Kind Regards Jane

"All wonderfull"

5
jennie1403, Lincoln, United Kingdom 04/10/2019

Staff all friendly, everywhere clean and an amazing chef producing fabulous food with first class presentation. Great location and train service and lots to see and do in the fabulous surroundings. Many thanks to Jane and all.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us such a lovely review I'm glad you had a wonderful stay and I do hope that we get the opportunity to welcome you back again soon. Kind Regards Jane

"Nice relaxed hotel"

4
downesdownes, Birmingham, United Kingdom 03/10/2019

Booked in on a two night deal Nice clean comfortable room on the ground floor and pleasant . Breakfast was good quality and enjoyed it. Only down side is if you are disabled you cannot gain access to the hotel from either of the car parks, and no disabled bays either. There is access through the front of the hotel but no parking only drop off. Mentioned that my wife was disabled when booking but could do a few steps, so was able to gain acces was ok. Enjoyed our stay but if you are disabled and not able to walk not the place to stay because of the access from the car parks.

"Family break"

5
User 01/10/2019

We recently had a short break here and the staff were friendly and helpful. Very welcoming, comfortable accommodation and great food! Would definitely recommend this place. And happily stay there again in the future.

"lovely stay in well run hotel"

4
Ian E, Taunton, United Kingdom 01/10/2019

this hotel made us very welcome from the outset ( we were a party of over 40 ) nothing was too much trouble including arranging places for us to do our own thing in the evening, food was very good especially the sunday carvery and lovely breakfast . Our room was just as expected for the size and star rating of this hotel , everything worked as it should , so no complaints here . The manager Simon showed us around their future expansion upstairs which looked amazing . Lostwithiel is a charming place with lots of amenities, a lovely river location , well worth a walk around the town

"Clean,tidy andwelcoming"

4
User 30/09/2019

Spent Monday to Friday with a coach tour.Staff friendly and helpful.Our room was in outside block which was clean , tidy and comfortable. Breakfast usual buffet and 3 choices for evening meal quality.Only downside was that the outdoor pool heating was not working and first evening were not told so went in to find it cold , but nevertheless swam each day !

"Faulty Towers"

1
frank67cole, Kilkenny, Ireland 24/09/2019

Good for a one night stand. A generally poor and bad experience. Would not return!. Check in desk, "Efficient", no personality. Breakfast and dinner, !!! Limited dinner menu. Bar..lacking atmosphere and draught beer. Good point, nice local restaurant 5mins. walk.

Simon B, General Manager at Best Western Fowey Valley, responded to this review
We are honored to be put in the same category as "Fawlty Towers". "A satisfied customer. We should have him stuffed". John Cleese.

"Not As Bad As It Looks "

3
witherss2018, Bristol, United Kingdom 17/09/2019

From the outside the hotel looks really naff but it isn't. The reception area and hallways could do with updating. Rooms have been refurbished and are clean and comfortable. A big negative is that the walls are paper thin and I mean paper thin. You can hear every conversation, sniff cough and everything else!

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. On the basis of your review I will be instigating a sound proofing check, thank you for bringing this to our attention. Kind Regards Jane

"Nice location, clean and friendly service"

5
User 17/09/2019

Had a 2 night stay with wife and kids, the room was good value and was very clean. Breakfast was very nice, they accommodated our preferences and were very helpful and polite. The local town is lovely and seconds away on foot. Short distance to Eden project and many other beautiful locations.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. I'm glad that you enjoyed your breakfasts during your stay with us and I do hope that they 'set you up for the day'. We are very lucky to be located within easy reach of many of Cornwall's best attractions. I do hope that we get the opportunity to welcome you back again soon. Kind Regards Jane

"Excellant Comfortable Stay"

5
deedaviesdixon, Fareham, United Kingdom 17/09/2019

Excellant Dog Friendly facilities, Location and the Management are friendly, approachable and excellent ambassadors for the Hotel/Company. The hotel was clean and presentable. Bedding and Towels changed Daily. The location was excellant for our 28 Classic Cars with Plenty of easy accessable Parking.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. We are very lucky to have so much parking space here at our hotel. It is very unusual for a town centre hotel in Cornwall! I'm glad that yourselves (and your canine companion) had a nice stay and I do hope that we will see you again in the near future. Kind Regards Jane

"Good, but didn't quite make it."

4
greygoose20, East Preston, United Kingdom 16/09/2019

From the outside this hotel looks small, but do not be fooled by its kerbside position. Behind the doors you will find a mass of rooms, plenty of parking and a outside pool. I have to say that we were very surprised at both of our rooms - a deluxe double and a single. Both bathrooms were well appointed, clean and of a very pleasing quality. Hard to think this is only a 3*, we have stayed in 4* hotels with less to offer in the rooms. But, and I hate to do this. I marked it down for two reasons both of which spoilt what would have been and should have been a 5* review. Firstly on arrival and while booking in one female member of staff referred to my sister-in-law as my wife's mother. Never assume, that was rude. Secondly my main meal was spoilt on the first night by having a 'real' lack of sauce with the rolled pork, and with no staff asking if our meals were OK meant it was not put right. Following a mention at reception I was credited with a desert. The following evening I heard another guest complaining about the lack of sauce on his pork. That aside the food was really good, and, if you like them - try the smoked kippers. Superb and very tasty. Staff were great apart from the previously mentioned issue. We occupied rooms 1 and 16 for two nights. And would be very pleased to stay here again if these rooms were available for future visits to the area. My special thanks to Jane Moore.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. I'm glad that on the whole you enjoyed your stay. I know that I have already replied to your privately but just to reiterate we are currently reviewing our staff training, as you should not have had the experience that you had. For this I sincerely apologise. I do hope that you will come and see us again so that we can show you that we are normally 5* Kind Regards Jane

"Short, But Good"

4
Tony K, Oxford, United Kingdom 14/09/2019

No, not me! Our stay at the BW in Lostwithiel was good. We didn't eat there, having elected to take room only for a couple of nights. There is adequate car-parking, staff were friendly & helpful, & we could find no fault. We saw, but didn't use, the small outdoor pool, but would if we revisit (& its warm enough), and the glimpse we got of the dining facilities looked clean enough. I managed to leave a 'phone-charger in our room, & we 'phoned to be told it was at reception. We passed by a day later & picked it up - no problem at all. We'd certainly recommend this hotel to anyone.

"Wonderful stay"

5
Shirley A, Sittingbourne, England, United Kingdom 13/09/2019

We had a wonderful stay here. The staff are so friendly and we were well catered for. Our room was clean and comfortable, overlooking the pool. We were part of a large group so things could have gone wrong but service remained good. The hotel is really dog friendly and we were provided with towels,a mat and bowls for the dog's use and a big bag of treats. A truly wonderful stay, highly recommended.

"Great stay"

5
User 09/09/2019

Family room was a good size, bed was comfortable; room, shower and toilet cleaned and bed made up daily; buffet breakfast exceeded expectation; staff were all friendly; ample parking available on site.

"Just perfect"

5
AstralTraveller64, Cardiff, United Kingdom 09/09/2019

My partner and I took advantage of a Groupon deal and, to be honest, we weren't expecting too much. However, we were both blown away by the standard of this great hotel. Situated right in the centre of the historic town of Lostwithiel, with plenty of off-road parking, within walking distance of 4 lovely pubs and not far from the coast at Fowey. The staff are all very friendly and very accommodating; nothing is too much trouble. The rooms are spotless (including the pristine bathroom). The breakfast is amazing, with unlimited cooked items, pastries, cereal etc. We really couldn't find anything to fault during the 3 nights. I can whole-heartedly recommend this hotel and would definitely return.

"Staff excellent!"

5
Celia S, West midlands uk 09/09/2019

Pleasant stay at this hotel, needs some TLC in places but spotlessly clean. Staff are more than helpful, even making phone calls to book restaurants for evenings out. Limited dinner menu but food freshly cooked and delicious. Would definitely recommend and would return!

"Ok I suppose"

3
User 03/09/2019

First of all the staff were fantastic, we had an issue with Dog hairs on the bed which they resolved quickly. The room was clean, the bathroom however was not so clear traces of hair in the shower. The outside of the room needed attention, I stayed in a chalet type room and the it was full of cobwebs outside the door. Carpets in reception looked old and generally the placed need a major refurb and redecoration. Lovely environment and fantastic staff did go a long way

"Just an excellent stay at this hotel"

5
Jenny G, Romford 03/09/2019

Could not fault the excellent facilities here I am Coeliac and need a gluten free diet A good choice of menu everyone very friendly a good size shower and bathroom bed was very comfortable room service excellent

"Great Hotel and Staff"

5
Chrissymavs, Cardiff, United Kingdom 02/09/2019

Very much enjoyed my stay at the fowey valley great western. Was travelling for business on this occasion, myself and a group of 40+ Italians. The staff made our stay incredibly comfortable, and really helped accommodate such a large group. The evening meal and breakfast was served very promptly and was of excellent quality, and made every effort to sit us all together comfortably. Good location and even made provisions for my coach to be parked on site! Thank you for a lovely stay

"Convenient base for Cornwall trip"

5
Choccielover2006, Bournemouth, United Kingdom 29/08/2019

This was our second stay at this hotel. It is ideally situated to stay while visiting various places in Cornwall as it is on a main route. Very comfortable. Free and ample parking. Free Wi-fi. Bar, restaurant and swimming pool.

"Mrs Ndoro"

5
User 27/08/2019

Very clean rooms; friendly and very professional staff. Our stay was pleasant because of the staff and I am extremely happy to have chosen this hotel for my family weekend break. I will definitely recommend to friends and family also I'm sure I will return to this hotel.

"Great Location"

5
User 25/08/2019

We have stayed here many times, and never been disappointed. Great location to visit Nationaltrust properties. Good selection of pubs in the immediate area. Food is quite expensive locally. We will be back.

"Need to do something about the heat"

3
Chestforeezer, Skipton, United Kingdom 19/08/2019

We stayed a couple of nights in August. Nice room, facilities, service, etc, but even though the outside temperature fell to about 13 degrees, the room was like a sauna all night. There's only so much a fan can do. Otherwise, this would be a five.

"Pleasant surprise!"

4
brockls, barrow in furness 18/08/2019

I stayed with my husband and 2 children last night on the a home from a week in Cornwall it knocked an hour off our return journey. The reception staff were helpful and welcoming. The room was huge and spotless, big bathroom with bath and shower. Kids beds were partitioned to give some privacy. The evening meal was lovely I had lasagna with chips and garlic bread plentiful, husband had pork roulade excellent but very small, more like fine dining! There was 20% off as we were guests which was good value. I would recommended opting for the bar meal section if very hungry. The waiting and bar staff couldn't do enough for us and spent time chatting to us in between serving which was nice. Thank you to you the 3 of you! The room was very very hot at night, there was a Fan provided but it really Was very hot in room 9. The kids accessed the pool twice which they loved! Breakfast wasn't quite as pleasant as the night before, 3 young girls who quite frankly looked miserable and confused! The young male waiter from the night before was clearly running the entire service! The breakfast was buffet style and some was cold, I did advise the waiter and he amended the setting on the warmer. I decided to order the smoked haddock and poached eggs to get a warm fresh breakfast and it was absolutely perfect! Although again it was left to the waiter to sort this out after the girl looked blankly at me upon approaching her to order and then wandered round the dining room with my plate of food before returning it to the kitchen! I did wonder if it was due to no manager being present on a Sunday. We met the manager briefly on Saturday evening he was lovely and very professional. Overall this is a clean, interesting well run hotel, but a select couple of staff need some hospitality training. We would definitely stay again. Also the hotel is in the cutest little town ever! Lots of quirky shops, very traditional. Coop 2 min walk. WiFi excellent speed.

"Perfect quaint hotel"

5
JoeyJoJoey, Essex, United Kingdom 13/08/2019

Thoroughly enjoyed our one nights stay... We wish it was for longer. Our room was lovely and clean! The pool was fantastic for our little one. Totally recommend this hotel, located in a beautiful village.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your comments. We are indeed lucky to be located in such a beautiful place and I am glad that you made the most of your stay by visiting it! Kind Regards, Jane

"Always an Enjoyable Stay"

5
Sunrise4, Surrey 05/08/2019

This is the third time I have stayed at The Best Western in Fowey Valley in 2019. On every occasion I have found all the staff to be friendly and welcoming, and the rooms spotlessly clean and well equipped. On this occasion we were booked in by Alice who was being trained by a more experienced member of staff. Despite it only being her second day, Alice, like all the staff was polite, efficient and friendly. The prices for the room was very reasonable, as were the drinks. We enjoyed a very tasty evening meal. The only negative comment I can add about this hotel is that on this occasion we were in a room on a side of the hotel we had not been in before. We slept with the window open, and I was woken by the local church bells chiming every hour. Not the hotels fault, but bear this in ind if you are a light sleeper like me! Otherwise, nothing to fault, great hotel and great staff.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. I'm sure that Alice will be very happy to see your comments about her and I will make sure that she receives a well deserved 'pat on the back'. I do hope that we will have the opportunity to welcome you back again soon. Kind Regards, Jane

"Confirmation of "a little gem""

5
janetlgoulden, Coventry, United Kingdom 25/07/2019

Although staying on business, I was able to relax and enjoy the hospitality of the hotel team, services and facilities and even a short walk after dinner down to the river to experience the holiday atmosphere of Lostwithiel. I would not hesitate to return as a leisure guest in the near future.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you very much for your lovely comments. I'm glad you were able to relax and enjoy not just the hotel but also our beautiful town. I do hope that we will have the opportunity to welcome you back again soon. Kind Regards Jane

"Holiday time"

5
David A, Barwell, United Kingdom 21/07/2019

We had looked at various places to see in the vicinity and thought Lostwithiel a convenient place to stay. As we are Best Western reward members, we thought we would stay at the Fowey Valley. Glad we did. The staff were extremely helpful and friendly with nothing being too much trouble. The bedroom, I think, had been recently refurbished to a high standard and was very comfortable. The breakfast was, as usual in hotels these days, self service but there was always plenty of good food available. We ate here for one evening meal and also the Sunday car very on our last night. Both were excellent. All in all a good choice.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. We are very lucky to be located in an area where it is easy to get to most of Cornwall's main attractions, I'm glad you found it convenient. Thank you for your kind words about our team here, they all work very hard and it's great when that is acknowledged in a review from one of our guests. I hope that we have the opportunity to welcome you again soon. Kind Regards Jane

"At right price worth a stay"

3
yorksdales, Harrogate, United Kingdom 20/07/2019

The first thing I would say is this hotel certainly does not have kerb appeal! We parked in the car park and was directed by a sign to reception up numerous unkempt scruffy steps certainly not a good first or even second impression. At reception on checking in we were directed up yet more stairs to our room. I would say it would have been nice to have been asked if I would have liked a hand with our luggage as my husband has health issues. I had booked for the night a superior room and it was good, the bathroom obviously newly refitted was excellent and the bed very comfortable and the room extremely clean. The staff were friendly. On doing a bit of research I have discovered that standard rooms were offered on Groupon for £49 a night although I am not sure for what period. As a BW reward customer the rate I paid was considerably higher and that was at a preferential rate. If I had paid £49 I would have given a far higher rating so maybe it questions the value of the BW reward system for this hotel.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your comments. Rest assured that the Groupon offer that you have seen is only available in the winter months and that price is only on standard rooms. Remember, as a valued Rewards card holder you have a year round discount on any of our room types available through Best Western website and by contacting us directly. Kind Regards, Jane

"Great stay"

5
viv884, Norfolk, United Kingdom 14/07/2019

Loved our room,(we chose superior) the superking size bed was a great addition as was the fridge! bathroom was very modern and roomy. Lovely views from our window too. It was really hot when we stayed in July so glad we had a back upstairs room (main hotel part) with no afternoon sun and two windows which opened fully. Rooms 16 to 20 seem the best ones, esp. room 16 for best view. Lovely views of the valley too. Few tiles need replacing in the swimming pool but it was always very clean. Thought the breakfast was pricey (like others said in reviews) but took our own cereal and kept milk in our fridge so not a problem. Lots of eating places nearby, (community cafe for breakfast and Royal Oak for evening meals...excellent!). Lovely quiet village and nice walks down by the river too.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review, I'm glad you enjoyed your stay with us. I certainly agree with you about the views available over the valley, they are special. I do not feel that £10 for our 'all you can eat' breakfast is expensive with the range of items that we offer. I hope you will come and stay with us again soon. Kind Regards, Jane

"Excelleny stay"

5
User 12/07/2019

Fully enjoyed our two nights at Fowey Valley with Groupon. Room was spacious and clean. Food excellent. Staff really helpful with places to visit. Not a million miles from Eden Project. Have booked to stay here again.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad you enjoyed your stay with us and we look forward to welcoming you back. Kind Regards, Jane

"Really comfortable stay"

5
Brian W, Somerset, United Kingdom 19/06/2019

Stayed here for three nights and have got to say the stay was extremely comfortable. The rooms are clean, a good size and well maintained. Breakfast offers all you can eat and the evening meal although not a la cart was well and freshly cooked. Finally the staff are really friendly especially Jane ! who goes out of her way to ensure a stress free stay

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your kind review. I'm glad you enjoyed your stay here with us and that I was able to ensure that it was stress free! Kind Regards, Jane

"Recommend"

5
705kennyh, Glasgow, United Kingdom 16/06/2019

Good food and staff. Nicely situated in the heart of the town. Rooms were small but very clean and tidy and well maintained. Dinner and breakfast were excellent and would definitely return for a short term visit.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. I was glad to read that you enjoyed your food whilst staying with us. I do hope that we will have the opportunity to welcome you back again soon. Kind Regards Jane

"More rain inside than outside"

3
User 13/06/2019

We visited this hotel in early June when there was some of heavy rain. The hotel had sprung several leaks with a bucket catching water in reception and a constant drip from the ceiling in the breakfast room. The evening menu was limited so we skipped dinner and went to the bar. It was deserted so we guessed other guests were drinking elsewhere. Room was big and beds very comfortable.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Please accept my sincere apologies that certain aspects of your stay were not up to our usual high standards. We do have an old building, which is prone to leaks and as you say in your review the rain was very heavy on the night of your stay. All leaks have since been fixed and I do hope that you will come and see us again. Kind Regards, Jane

"Great hotel, shame about the restaurant"

5
sarokaal, Newton Abbot, United Kingdom 07/06/2019

Room had everything you'd want and more and was comfortable. Restaurant horrendously slow, food lovely (when it finally arrives) but on the expensive side. Staff friendly - eat elsewhere and it's a 5* hotel! Ideal centre for so many places (depends how far you want to go in one day!).

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you very much for your comments. I will be investigating why your food took such a long time to arrive, rest assured that this is not our usual standard and I sincerely apologise for any inconvenience that this caused you. Kind Regards, Jane

"Always of a high standard "

5
philips355, Bath, United Kingdom 04/06/2019

The staff are very pleasant and helpful and the rooms are clean and fresh. Stayed here 3-4 times over a couple of years and it's always been consistently good! Breakfast is well worth the £10 (if pre booked). Good room sizes, good showers and free parking

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
I always think that someone coming back to stay with us several times is a great compliment, so thank you! I hope that we have the pleasure of welcoming you back again soon. Kind Regards, Jane

"Family holiday "

5
User 04/06/2019

My young family stayed here for three nights. The main reason we chose to stay here because they have swimming pool and it's sort of in the middle of the places we planned to visit. I didn't expect much of this hotel at all, however, when we arrived on Friday May 31st afternoon, I was surprised it exceeded my expectations. I am not easily pleased but the hotel was excellent. I haven't met the staff as my husband did check-in whilst we waited in the car but he said they were very helpful. The room was very clean, the swimming pool was very clean and heated. Our room was cleaned every day. The car park was just outside our hotel room. We are beside the road but we rarely hear a noise. The hotel is situated in Lostwithiel which is a very small place, we walked around in the evening's and it's very quiet and a lovely atmosphere, also very near to Restormel Castle an English Heritage which is worth a visit. I would come back and will definitely recommend!

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I was very pleased to hear that we exceeded your expectations. We are very lucky to be so centrally located, yet be situated in such a peaceful environment. I'm glad you enjoyed your stay and hope that you will come and see us again soon. Kind Regards, Jane

"Fantastic Hotel"

5
Oick, Stoke-on-Trent, United Kingdom 13/05/2019

We stayed here one night going and one night on the return journey from the Isles of Scilly ( Mccarthy Coach Tour) in April 2019 .We cannot praise this Hotel too much,our room number 22 was modern,warm and very clean. The room was at the back of the Hotel facing a small road and was so quiet. Although there was some steps everyone managed with a little care. We didn't use the outside swimming pool as it was closed and the weather was a bit chilly. The staff were second to non and were happy to cater for young and old guests alike. The food and service was really good and the breakfast buffet was plentiful and hot. One the return journey all our suitcases had been left by mistake at St Marys on the Scilly Isles.The Hotel reponded by suppling us with toothbruhes and paste etc and couldn'd do enough for us in our hour of need. They really were all brilliant and a big thank you to all of you

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your kind words. I'm glad you were so comfortable during your stay with us and that our team here made such an impression on you! I will make sure that all the staff that worked during your stay are aware of how much you appreciated their help. I hope that you have been reunited with your luggage! Kind Regards Jane

"Dog friendly "

4
Tickers, London 08/05/2019

Stayed two nights. Bowls, towel and treats in room for the dog. Comfortable and clean. Friendly staff. Even has a heated swimming pool! Location very central for exploring the local town and surrounding areas.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. We love our canine friends almost as much as our human ones (OK maybe sometimes more!) and we are very proud to provide them with a host of extras to enjoy while they stay with us. I'm glad you found our location so convenient it is easy to get to most of the main attractions in Cornwall from where we are, which makes us an excellent base for those wishing to explore all that Cornwall has to offer! Kind Regards Jane

"Family stay"

4
User 07/05/2019

Clean and quiet hotel which we stayed one night in. Worked well for us, swimming pool (outdoor) will be nice in summer. Our electric car benefited from a free charge. Would recommend and consider coming back

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. Our car charging point is a huge bonus and we are very proud to support our guests being more eco-friendly, we are proud to have achieved silver status with Green Tourism and are always looking for new ways to improve the environmentally friendly procedures that we already have in place. Kind Regards Jane

"A wonderful stay"

5
User 06/05/2019

Executive experience atop Hotel in Lostwithiel best Western excellent food lovely clean and well presented rooms dog friendly staff go out of their way to do what they can for you good food very large portions very quite considering it by road

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
I was so glad to hear that you had a wonderful stay with us here! I do hope that you will come and join us again soon. Kind Regards, Jane

"Best western Fowey"

5
GoPlaces09452408292, East Sussex, United Kingdom 05/05/2019

Having stayed at many hotels over the years on business. We are now staying at this hotel on a regular basis whilst renovating a new home locally. The hotel is well located in Lostwithiel , close to all amenities, railway station only a few minutes away. Plenty of eating places and local pubs and the hotel restaurant has a very good seasonal menu in comfortable surroundings. Plenty of car parking attached to the hotel. And really is good value for money. The staff are warm and welcoming. The rooms are extremely well appointed, lovely bathrooms. Fast internet, usb charging points. Highly recommended.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us such a lovely review. We are, indeed, lucky to be located within such a lovely community with plenty of amenities within walking distance and the added advantage of a large car park - which is rare within Cornish towns! I look forward to chatting to you again soon and hearing the progress you are making with your renovations. Kind Regards Jane

"Nice little hotel"

5
Waitey63, Portishead, United Kingdom 01/05/2019

We have stayed in this hotel before, Lostwithiel is a nice little town and is easy to get to both coasts from there. Hotel is fairly small, not very ‘grand' but comfortable and friendly. Room was clean, in good order, smelt fresh. Breakfast is fine reasonable selection. Staff are cheerful and friendly. Will certainly use this hotel again

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your comments. I must admit I would much rather our hotel be regarded as 'comfortable and friendly' rather than grand, I like to think that our guests can treat us as a 'home away from home'! I do hope to welcome you again soon. Kind Regards, Jane

"Poor customer service "

1
User 27/04/2019

Arrived just after 2pm to check in on Easter Saturday, but apparently if you don't specify a quiet room you get what you're given. Booked direct on hotel website but nowhere does it say special requests. I'm a light sleeper so was most unhappy when told we were given a room overlooking the main - very busy main road. To add to the miserable time there, a function was being held on the Saturday night and we heard thumping dance music , which was not mentioned at time of booking. Receptionist was not very helpful and said we couldn't move rooms as other guests - who had not checked in!!!! requested quiet rooms !!! So we were stuck. Avoid if you want quiet- other hotels in the Fowey area are better.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Poor customer service??? I notice that you failed to mention that you were upgraded to a different room free of charge on your second night, nor that I personally gave your husband a bottle of wine for you both to enjoy by way of an apology that I could do no more for you. It is untrue to say that there is nowhere in our booking process where you can add requests, we get various requests in bookings on a daily basis – I'm sorry that you did not spot where to put this. We also receive phone calls every day with various requests, which we always try our best to honour. It is, however, a lot more difficult to honour these on check in – especially on a bank holiday weekend when the hotel is full and you were one of only 2 double rooms booking in that day! Yes, the road you were on is busy during the day but quietens down significantly at night. Yes we did have a function on, the music finished at bang on 11 o' clock which I do not feel is offensive, I also asked the DJ to turn the music down when I spoke to your husband – which he did. This is the first time in the best part of 2 years that we have received a score of 1, I will let our track record speak for itself! Kind Regards, Jane

"Excellent location"

5
Julie C, Wokingham, United Kingdom 21/04/2019

We stayed here for three nights whilst attending a wedding at boconnoc house. It was perfect location, very clean and friendly hotel. We had four rooms between us and all were clean well equipped and tidy and most of all quiet. The breakfast was excellent. The staff were very friendly and efficient. The Sunday evening carvery superb, although advisable to book as it does get very busy and as we booked late we couldn't be seated in the main dining room, but wasn't really a problem as we were in a small room adjacent. This hotel was only a 15 min journey to boconnoc which was perfect for us, but a bit of advice best to pre book a taxi back well in advance as there are only four taxi companies in the village and it was a struggle to get a decent return time. It is also only a ten min drive to the Eden project. Perfect.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. We are, indeed, very lucky to be located within easy reach of many of Cornwall's top attractions. I'm glad we were able to fit you in for our carvery, it does get very busy so I appreciate your advice to others to book! I do hope that you will come and stay with us again next time you are in the area. Kind Regards Jane

"Super staff"

5
User 20/04/2019

We only stopped over here for one night, but the fantastic staff made us feel so welcome. The breakfast was great and we were pleased to find a vegetarian and vegan option on the menu. This hotel is extremely dog friendly with bowls/dog towel and treats in the room, they can also join you for breakfast. A comfortable stay in lovely surroundings.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for leaving us such a lovely review. I was particularly pleased to see your comments with regards to our new tailored vegetarian and vegan breakfast, feedback from our guests is essential in evaluating what we are doing right and what we still need to work on! I hope you will come and see us again soon. Kind Regards, Jane

"Great value matched by great service"

5
User 15/04/2019

A simply fantastic hotel with great rooms and an amazing breakfast. Most ‘corporate' hotels are red-brick, bland, out of town edifices. The Best Western at Lostwithiel is definitely not in this category. It blends in with the towns architecture and feels homely and comfortable. Staff are great, the rooms are lovely and breakfast is superb. We will definitely book again.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to put your thoughts into a review. I'm very proud of all of my staff here and find it particularly gratifying when their hard work is recognised in a review. I do hope that we get the opportunity to welcome you back soon. Kind Regards Jane

"pleasant hotel in ideal location"

5
User 07/04/2019

We stayed 3 nights as a centre to visit, Eden project,Lanhydrock, and as many of the pretty harbours as time and weather allowed. The hotel was perfectly placed for these purposes , and had the additional benefits of being a particularly clean, well kept hotel, with very pleasant staff. The room was a good size, well equipped, with very comfortable beds, and an excellent bathroom with a very efficient shower.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your kind comments. We are indeed in a great location and it is easy to get to many of the wonderful places that Cornwall has to offer. I hope that you will come and see us again soon. Kind Regards, Jane

"Poor customer service"

2
lisakay752018, Bristol, United Kingdom 07/04/2019

Hotel nice and clean. Very comfortable. Only let down was customer service. I had mixed up my dates (my mistake) only to arrive a day late to find they had cancelled my booking. When asked why they didn't contact me I was told (by the deputy manager) that it wasn't hotel policy. A simple email when I missed the check in would have been good. I have since been inundated with emails from them asking for a review. Felt like I was brushed aside with “it's not hotel policy” repeated at me several times. Poor customer service!

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your comments. We do, in fact, send out an email at 4pm the day prior to arrival which starts 'We look forward to welcoming you to our hotel in Lostwithiel tomorrow.' - I'm sorry that you missed it and I am glad that we were able to accommodate you. Kind Regards, Jane

"Lovely hotel in a nice location"

4
Sue130782, Stratford-upon-Avon, United Kingdom 02/04/2019

Really nice hotel, on site free parking and decent rooms although a little more storage would be useful. The best hotel buffet breakfast we have ever had and a decent carvery on a Sunday evening. The only issue we had was the internet connection was sometimes non-existent. There was a bar area but on 3 occasions we were going to have a drink there but there were no bar staff around - the bar was also a little on the expensive side. The location is nice with a number if bars and restaurants you can walk too and plenty of lical walks and lots of places to visit within a short drive.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. We have been working hard on our breakfast selection so it's always nice when it is commented on! We do have a bell right next to the bar for guests to use to 'summon' staff, I'm sorry that you didn't spot it please accept my sincere apologies that you were kept waiting. Kind Regards, Jane

"Astounding value for money"

5
User 30/03/2019

I bought this short break as a Groupon offer, not expecting much for the cost, but was surprised and delighted. The situation to visit many of the wonderful gardens of Cornwall in Spring is excellent, and the hotel itself was spotlessly clean, comfortable bed and bedroom and bathroom were beyond reproach. Excellent breakfast, but the limited Winter menu for dinner meant we ate out one of the three nights we were there, but excellent pub food within ten minutes walk. We have stayed in many wonderful hotels around the world, but never better value.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. We are lucky to be near to many of the wonderful gardens. I hope that we will get the opportunity to welcome you back soon. Kind Regards, Jane

"pleasant stay"

5
martin p, Cardiff, United Kingdom 28/03/2019

room was clean and perfect for our 2 day stay. plenty of choice to eat at breakfast. staff friendly and helpful. although we ate out in the evening the choice of meals available appeared to be varied.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
I was glad to hear that you enjoyed your stay with us, thank you for taking the time to leave us a review. Kind Regards, Jane

"stay"

5
User 26/03/2019

wonderful stay good food great service friendly staff nice clean hotel nothing was too much trouble we had breakfast there every morning and 1 evening meal and it was very good recomend if you looking for a good base to stay in cornwall this is the place thankyou

"Great find"

5
Andy S, London, England, United Kingdom 26/03/2019

I haven't stayed at a Best Western hotel before, but if the standards across the chain are as high as they are here, I won't be bothering with Travelodge any more. This is a great little hotel in a good location for exploring Cornwall. The rooms are spotlessly clean and well appointed, the staff are polite and helpful, and it has great food too, what's not to like ?

"Weekend away"

5
deemessenger, Marlborough, United Kingdom 25/03/2019

We have just arrived home from a weekend away, and we stayed at this hotel for our wedding anniversary as a break. We were able to take our dog and have had a relaxing time. The hotel provide separate rooms for visitors who take their dogs and provide a blanket,treats,food and water bowls and a list of dog friendly beaches to visit. The room was airy, bright and comfy bath and shower,tea/coffee facilities. Parking. She was able to come into the bar while we ate and had a drink. The food was very good, meat from the local butcher, breakfast ample self service. Lots of lovely places to visit ,Charlestown very pretty, Fowey, Liskeard Truro all easy distance. Perhaps a small fridge in the room would help to keep soft drinks in! You could not fault the staff , James and Jordan very helpful. All the staff are a hug3 credit to this little gem of a hotel and the management should reward them. We will b3 returning and will take other members of our family too....

"Two day experience"

4
gregbur2n, Witney, United Kingdom 23/03/2019

Not your usual Best Western - in seeing it I thought I had made a mistake. The layout is a bit quirky but it was much nicer inside than it looked from the outside. Breakfast was beautifully cooked the first morning and not so good the second. The room was up to standard although the bathroom was chilly with a very cold tiled floor. I didn't have any luck with the WiFi although I was pleased to see phone charging sockets. All the staff were pleasant and helpful. Lostwithiel is well worth a visit.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I love the description of 'quirky' in relation to our hotel, it suits it perfectly (and probably some of the staff too!) We are lucky to be situated in such a lovely town and I hope that you get the opportunity to visit again in the very near future. Kind Regards, Jane

"Good, but no cigar (or Wi-fi in our room!)"

4
Bishop6, Colchester, United Kingdom 21/03/2019

We managed to book this 3 night trip on a winter sale. The Deluxe room (8) was pleasant enough and very clean - likewise the rest of the hotel - but perhaps not as “deluxe” as other Superior rooms where we have stayed previously: a king sized bed and walk-in shower were welcome, but the dressing gowns, slippers and coffee machine not wanted nor used. As with every UK Best Western we have stayed, the staff were all very friendly. The only real criticism I could level at the hotel, would be the lack of wi-fi in our room. Apparently, there had not been a complaint regarding this before and it was working fine throughout the rest of the hotel. We were offered another room, but, having unpacked, we declined this offer. So, we had no signal at all while we were in our room and had to tether to our mobiles, but unfortunately, the EE signal wasn't good either. Also, I don't know if it is the same in their busy periods, but we found the meal times a little restrictive, 6pm-8pm Friday & Saturday and 5pm-7pm for a carvery on the Sunday. That being said, the food we had in the restaurant was very good and the staff were more than willing in dealing with my difficult dietary requirements. Even the cooked buffet breakfast at the weekend mornings was pretty good; far better than buffet breakfasts we've had elsewhere. Overall I would rate this hotel higher than an average, but not quite very good, for which the TA ratings don't allow; I suppose a "Good" rating would be more suitable.

"Weekend stay"

5
Betty M, Gosport, United Kingdom 17/03/2019

This was our second visit to Fowey Valley Hotel. On our previous visit, the heating was unable to be regulated, but on this occasion there was nothing I could fault. Food, rooms and service were great. Will be visiting again.

"Off season minibreak."

4
Julie D, Cardiff, United Kingdom 17/03/2019

Stayed here on a groupon gift voucher. In the centre of Lostwithiel close to pubs, clubs, shops and restaurants. Also a Chinese takeaway and a fish and chip shop. Plenty of free parking, staff were friendly and helpful. The room we stayed in was clean and comfortable with good shower, tea making facilities and away from the road noise. Breakfast was self service and plentiful. Delighted and surprised by the town and would stay here again.

"Excellent visit!"

5
Joanie307, Christchurch, United Kingdom 15/03/2019

My husband and I have just returned from a two day break at the Best Western Fowey Valley Hotel in Lostwithiel and have nothing but praise for the hotel and its staff everyone of whom greeted us with a smile and a friendly face. Our room which appeared to be in the annex was very roomy as it was upgraded to a family room with a double and single bed. It was very clean and comfortable with tea and coffee making facilities and biscuits. There was a good choice of food for breakfast and the evening meal with delicious, although we would've preferred to eat in the restaurant rather than the bar. Nevertheless, we had a very enjoyable time and hope to return in the near future.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
I was glad to read that you enjoyed your stay with us. At this quieter time of year we do feel that the bar offers a cosier place to eat rather than our large restaurant. I hope we see you again soon. Kind Regards, Jane

"Short break experience"

5
Trek33845029105, Cardiff, United Kingdom 15/03/2019

Excellent short break at really good venue. The atmosphere is really good and the staff are helpful and very professional. The rooms were clean and tidy. The food was fresh and well cooked with really quick service

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your kind comments about my team here. It is so nice when their hard work is recognised in a review. I'm glad you had a nice break with us and I hope that you will come and visit us again in the future. Kind Regards, Jane

"Another lovely visit"

5
shirts52, Gloucester, United Kingdom 14/03/2019

Came for another visit having stayed just before Christmas, we were given our old room (16) which is a very nice deluxe double looking over the garden and views beyond. Check in was very quick and friendly as was check out Evening meal was very nice, freshly prepared and generous portions and looked after very well. Breakfast was also very nice , a hot buffet plus the usual cereal toast tea/ coffee and other items by request, once again the waiting staff were very attentive. This was our second visit in 4 months and just as nice as the previous one, I would recommend this hotel to anyone and will certainly be returning in the future

"Excellent"

5
GeoffandKathy, Cardiff, United Kingdom 13/03/2019

The room overlooked the garden on the first floor at the rear of the hotel and was immaculate very clean with new carpets.The evening meal was of excellent quality withe the only downside the price of a pint !!! Breakfast was very good and Bryony worked very hard, mostly on her own, to keep everyone happy. Jane, duty manager was very efficient with a can do attitude. Overall the staff were great.Would definitely stay again.

"Birthday break"

5
User 10/03/2019

The hotel was just what we wanted, near to the Eden Project, Lost Gardens of Heligan and not too far from Land's end. Staff were pleasant, the room and common areas clean and the bed was comfortable. The only slight downside was that the evening meal options all came with chips, but as we were out and about this was not a major problem.

"March stay"

5
User 09/03/2019

I stayed for four nights as i was doing the Cornwall food expo. the staff where great and the rooms very clean and comfortable. I will be going back again with the family next time as its a great location to explore the area.

"Excellent accommodation"

4
_terry_tigwell, Woking, United Kingdom 07/03/2019

The accommodation is excellent. The room was clean as were the linen and towels. The food was good although the menu is a bit limited. I would like to have seen more local produce such as fish available. There is also a lack of fresh vegetables. The breakfast was very good. The hotel is ideally situated for access to the Eden Project and The Lost gardens of Helligan.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your comments. At this time of year we do run a reduced menu, but a lot of the items on it are local produce - such as the beef used in the beefburgers and for our steaks. I hope that you will come and see us again soon. Kind Regards, Jane

"Snow stopper"

3
KrisVandetta, Worthing, United Kingdom 06/03/2019

Stayed here on the coldest weekend of the year. Easy to find and with an easy accesable car park. Comfortable rooms albeit a bit dated but functionable. Staff friendly and efficient. It was a cheap useful place to stay while attending a birthday event in the area. When the weather is not as bad a good base to explore this part of Cornwall and the quaint village of Lostwithiel and the river Fowey.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. We are lucky that we have ample car parking for our guest's needs and that from our location it is very easy to access Cornwall's many attractions. I hope we get the opportunity to see you again in the better weather! Kind Regards, Jane

"Recent Stay not quite up to 'scratch'"

3
Tiguletus, South West England, United Kingdom 04/03/2019

Well, the good points first. The staff were friendly and the main hotel is nice. We stayed with our dog and the doggy box with blanket and treats, with dog bowls provided is a nice touch. I also bought the rooms in the winter sale, so based on what I paid can't be too harsh, although I was dissappointed. The not so good points, we stayed in a dog friendly room which is in an annexe outside the main hotel and the entrance isn't too great, i.e. no decent views. We arrived on a very cold day and when we entered the room it was even colder, no heating was on and the room was freezing so we had to wait all night for the room to have the chill taken off it. The second thing was no hot water the first night, but I thought it would probably be ok the next day, but it wasn't. So we spent two nights with no hot water and one with virtually no heating. Breakfast was ok and I must say the dog was made to feel welcome. Just feel people should be aware they are booking an outside room if they have a dog, and heat and hot water are basic requirements. I have addressed this matter with the manager and he has offered us a better experience if we return and apologised. This was a special birthday occassion and I just wish it had been better than it was. Needless to say, as I have advised the hotel, we will not be returning because of the experience we have had the first time, so really we were offered nothing to compensate for the inconveniences. Although I do think if you have a room in the main hotel it will probably be a different story, the annexed rooms are not as good.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. Please again accept my sincere apologies that certain aspects of your stay were not up to our usual high standards. Kind Regards, Jane

"Our stay in Cornwall"

5
User 03/03/2019

Great room and services, buffet Breakfast Fab. The reception were very helpful about things to see and where to go. It was very comfortable in the lounge and bar and really enjoyed the stay. The cost was really good with breakfast included

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
I was glad to read that you enjoyed your stay with us. Those of us that work on Reception love to share the amazing attractions that Cornwall has to offer, so I'm really glad you asked us. I hope we get the opportunity to welcome you back again soon. Kind Regards, Jane

"Lovely hotel"

5
User 02/03/2019

Myself and my partner had 3 nights here on a recent devon/cornwal break..the room was lovely ..as were the staff...the room was made up every day and there were plenty of tea/coffee/sugar in the room..we did have to ask for more milk on 2 occasions but were given a jug of it each time with no fuss at all...the restaurant was pricey but the breakfast (which was included in our deal) was excellent..all you could eat with plenty of fruit/muesli/yoghurt which i love plus a help yourself full english breakfast for my partner...overall a very nice stay..free parking and free wifi too..and a decent size tv in our room...we would definitely book again..

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for leaving us such a lovely review. We have been working really hard on our breakfast menu and it's great to read that our guests are enjoying our efforts! Kind Regards, Jane

"Would not recommend"

2
User 26/02/2019

The room was clean and comfortable, location is good as a base to explore. Unfortunately the meal we had in the evening was awful. We had to send our steak and ale pies back as the meat was tough and under cooked, we then changed to a steak which I asked for medium cooked, this came back nearly raw, so again it went back. By now it was nearly 10pm and to be honest I lost my apetite. We received a sort of apology but no mention of a refund. Breakfast was o.k but had to wait nearly 10 minutes for an egg.

"Good hotel, great staff!"

4
CathyAJ, Taunton, United Kingdom 26/02/2019

We have just returned from a 3 night break - very clean and comfortable, good breakfast (although some buffet items had run out for later breakfasters). Staff all really welcoming and friendly. We didn't eat dinner there and the bar prices aren't cheap - which is probably why the bar is very quiet but we wouldn't hesitate to stay there again.

"Cosy hotel in good location"

3
User 24/02/2019

Great location for visiting central Cornwall and the Eden Project. Rooms were clean and cosy, pillows lacked puff and beds lacked bounce. The corridors were noisy only because the age of the building, you could hear the doors opening and other guests going up and down stairs; almost as if they were in the same room. Breakfast was tastey and plentiful and staff were friendly. Nice little hotel in lovely town.

"Lovely Stay"

5
User 19/02/2019

We really enjoyed our stay at Best Western Fowey Valley. The location is excellent, the apartment was big with comfortable beds and included everything we needed. We were very satisfied with our stay and would be happy to visit here again!

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
I am so glad to hear that you enjoyed our stay with us. Our family bunk bed rooms are nice and large and do have extras such as a fridge and a coffee machine, I do genuinely believe that they offer excellent value for money. I hope we get the opportunity to welcome you back again soon. Kind Regards, Jane

"The staff go above and beyond!"

4
User 18/02/2019

We came for 3 nights as a little get away in the half term. From the offset the staff were friendly & extremely helpful! From recommendations of places to eat and see, to just generally helping in any way they could. We even saw one member of staff, who was so lovely to a family who had a baby, help them clean up their child after being sick from their feed. We had the carvery one evening & loved that there was a pianist playing, it made it so relaxing :) The food is generally good including the buffet breakfast & you can order additional things if you like. The only thing that really let us down was how uncomfortable our double bed was - we had a double bed & a single in our room & we ended up sleeping separately (some wouldn't complain haha) because it was very hard.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you so much for your lovely comments about my staff. It is genuinely a huge boost to them when their hard work is recognised. I apologise about your bed and I do wish you had let us know during your stay so that we could have had the opportunity to put it right (or maybe you were enjoying the peace haha). I hope to see you again soon. Kind Regards, Jane

"Loved Lostwithiel"

5
Clark L, Somerset, United Kingdom 16/02/2019

We booked the hotel for it's dog friendly reviews as it was to be our first break with our new pup, an 11 month old German shepherd. The staff lived up to the reviews and without exception made a huge fuss of him. The little dining area off the bar was really cosy and we preferred it to the big dining room. Staff couldn't have been more helpful. It was really quick to pop down to the river for a quick walkies 2 minutes. Facilities were very good and when we mentioned that the water pressure was a bit low it was fixed immediately. We went into 3 pubs, where we were equally warmly welcomed by locals. Really easy to get to lots of places as well.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. We do love our dogs here at the hotel and I know that you met Barney (our resident Golden Retriever) whilst you were here. We are, indeed, very lucky with our location here in Lostwithiel in that (not only is it a beautiful town) but it is also really easy to travel from here to lots of the amazing attractions that Cornwall has to offer. I hope that we have the opportunity to welcome the 3 of you back again soon. Kind Regards, Jane

"Relaxing Stay"

5
splurge, portsmouth 12/02/2019

Had a lovely few days. Hotel decor good and plenty of parking. Room was great with plenty of tea and coffee. Welcoming and attentive staff. Ate breakfast and dinner at the restaurant and food and waiting staff were excellent.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. I was glad to read that you enjoyed your stay. Kind Regards, Jane

"Weekend break"

5
Marion F, Bristol, United Kingdom 11/02/2019

Room lovely and clean and beds very comfortable. We ate in the restaurant on the Friday night and had a very enjoyable meal. We had a lovely cooked breakfast on both mornings, there is an excellent choice from cereal, fresh fruit, croissants and pastries through to full english breakfast. The staff were very friendly and helpful and we will definitely recommend to family and friends. The dog blanket and treats were a lovely touch,

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. We have been working very hard on our breakfast and I was happy to read that you enjoyed it. I hope that we get the opportunity to welcome you back again soon. Kind Regards, Jane

"Weekend in Cornwall"

4
User 11/02/2019

The hotel's greatest asset was it's staff team - each of them were willing to help, ready with a smile and listened to your requests. The room was recently redecorated with a great shower and local tea and coffee. The bed mattress and pillows need an update though too! Good parking. The breakfasts were great and the one evening meal we had was good. We stayed in an outside lodge which was unpleasant to traverse from in the rain and could do with some better lighting and attention to trip hazards. Good value for money - we would stay again!

"Fantastic Value"

5
Sammy509, Newport, United Kingdom 10/02/2019

there are lots of more glamorous hotels with more facilities but when you compare the cost to the service and the standard this is excellent value .Car parking on site free, very help young guy on receptions talked through everything , room very clean , lots of space and a great bathroom , big , roomy and big shower with plenty of water pressure . Restaurant was nice , fish and chips was great value , breakfast was very good , not a great selection of fruit but adequate , the hot food was freshly cooked which was much better than several big chains , Good location and I shall make a return stay .

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
I was so glad to read that you enjoyed your stay with us. We are very lucky to have such a large car park, this is a rarity in most Cornish towns, and we believe a huge asset to our guests. I do hope you get the chance to come and stay with us again soon. Kind Regards, Jane

"What a gem"

5
User 09/02/2019

Had a 3 night break from Monday 4th Feb, lovely setting, plenty of car parking space. The room was spotless, very comfortable with plenty of tea and coffee, nice sized tv with lots of channels. The ensuite was great, both rooms were warm and cosy. We had an evening meal and the food was excellent. Breakfast was really good, the staff very efficient. All the staff were friendly and helpful and nothing was too much trouble for them. Would certainly be very happy to return.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your kind comments. I always find it particularly gratifying when our staff get singled out for praise as, I feel, it shows that their hard work has been recognised. I hope that we get the opportunity to welcome you again soon. Kind Regards, Jane

"Lovely break"

5
Karen J, Bournemouth, United Kingdom 04/02/2019

This hotel is highly recommended. Room was immaculately clean. Tea and coffee was plentiful. Shower excellent, being hot, good water flow. Bathroom had plenty of storage, and towels were soft and replaced each day. (even though we are happy to reuse.) Breakfast was far and away the best we have had in a hotel for years. Staff could not do enough for us. The snow was an added experience that us Southerners do not usually have to cope with. Obviously not the hotels fault. But it all added to a lovely few days away. Will certainly return in the future.

"A very good VFM break"

4
Ashley P, Dorset, United Kingdom 31/01/2019

When we approached the hotel, we wondered what we were in for...a few windows and a door facing onto the main road and not an entirely attractive site. However, tucked behind this edifice is a much larger, well equipped, clean and friendly hotel with more than sufficient parking. We took the dog and she was well catered for. We had dinner on the first night and this was undoubtedly good. The bar staff were excellent, particularly the young man who served us, and breakfasts were good. I would recommend this to anyone as a central point to stay when visiting Cornwall. The staff are without exception friendly and helpful. Walking around Lostwithiel, you realise what massive history there is there. A very good venue and almost a 5* score for what is a 3* hotel.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely comments, which I will pass onto all of the staff here. We are currently looking into options to improve the front of our building, we are somewhat restricted in what we can do by the fact that we are in an 'area of outstanding natural beauty'. I do hope that all of you will come back and visit us again and explore more of what our lovely town has to offer. Kind Regards, Jane

"Perfect weekend highly recommend"

5
User 29/01/2019

Lovely hotel, very peaceful and just what we were looking for in a little getaway. The staff are very friendly and helpful making us feel so welcome and really impressed with the breakfasts and the hotels sunday carvery was perfect. Thankyou making our stay so lovely.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
I always think that a guest saying they would recommend us is one of the highest compliments that we can be paid, so thank you! I will pass on your kind comments to all of the staff here and I hope we get the opportunity to welcome you back again very soon. Kind Regards, Jane

"Lovely room and great breakfast!"

4
Peter H, Copiapo, Chile 26/01/2019

Very pleasant little hotel and we were given a very nice room at the back of the hotel. Extremely quiet and peaceful. Nice walks along the Fowey estuary from the centre of the town. Excellent breakfast cooked to order, plus all the usual trimmings. Friendly staff, and very good rates over the winter.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thanks for your great review. We are very lucky to be situated in such a beautiful, peaceful town. I'm glad you enjoyed it as much as we do! Kind Regards Jane

"Lovely Lostwithiel"

5
User 23/01/2019

We have stayed in the Lostwithiel area many times over the last 5 years and stayed at the Best Western Fowey valley several times, there is a good car park on-site rather than having to park on the street or the(free) council one. The staff are all helpful but some of the young ones are just young and this is their first job. I would recommend this hotel to anyone, there maybe an issue with wheelchair users as there doesn't seem to be any lifts and there are limited rooms with wheelchair access, best check before booking.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for writing us a review. I would echo your thoughts on wheelchair users (and indeed anyone with a disability!), we don't have a lift and we only have 1 room which is converted especially with wheelchair users in mind, so it is really important to contact us directly if you have specific requirements. Kind Regards, Jane

"3 days away"

5
tonygriffith, Beaminster, United Kingdom 22/01/2019

An away trip of 3 days to Lostwithiel, at an extremely good rate. The hotel is one of the nicest we've stayed in. We don't like impersonal 5 star places , and this friendly place suited us fine. The dinner menu is a little limited, but what we had was fine There is at least one very good restaurant in town want to dine out.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review, we pride ourselves on offering a friendly, personal service and am glad to hear that that was exactly what you were looking for! I hope we get the opportunity to welcome you again soon. Kind Regards, Jane

"Great location for exploring, friendly staff, ample breakfast"

4
N973GPlisah, Plymouth, United Kingdom 22/01/2019

My husband and I stayed here on a Groupon voucher for Friday and Saturday night in January. The room was great, nice comfortable bed, clean, good bathroom and excellent shower (lots of pressure and good temperature control). The breakfast buffet had a good selection of cereals, fruit, yogurt, pastries etc. We didn't have a full cooked breakfast, but selected items, bacon, hash browns, grilled tomatoes and poached eggs - a bit average, especially on the second morning when the eggs were a bit hard and the bacon had obviously been kept warm. There could have been a nicer selection of bread with breakfast and a pot of tea, rather than a container of hot water (not boiling so not as nice). The coffee wasn't great according to my husband. The staff were helpful, friendly and reasonably attentive. We didn't eat at the hotel in the evening because there wasn't much of an ambiance in the dining area. Very well located for exploring (we visited the Eden Project, Llanhydrock and went for a coastal walk near Fowey). There was a bit of noise from adjoining rooms (i.e. very loud snoring on Saturday morning), flushing toilet sounds and some corridor noise - but in the main it was quiet and we slept well. Convenient car parking and good free wi-fi and very easy to find.

"A quick break"

4
PAULA R, Plymouth, United Kingdom 13/01/2019

A lovely night away very clean and a lovely room on the ground floor. Dinner in the room off the bar, shame the young lads were not as attentive as we had hoped but pleasant non the less. Meal was very nice, steak pie and a mixed grill. Comfy ish bed shame that the mattress was firm, and could do with changing the pillows to be softer as felt rather hard. Other than that very nice.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Glad you enjoyed your stay overall. I will be speaking to the young men concerned about their level of service and please accept my sincere apologies that they were not as attentive as they should have been. It is worth noting that we do have a selection of pillows readily available to suit all guest's requirements. Kind Regards, Jane

"Excellent as usual."

5
User 10/01/2019

Stayed from the 5th to the 8th Jan with our chocolate lab and as usual Simon & his team provide just the recipe for a relaxing break following the Christmas festivities. Great food, excellent accommodation & a great team, we will be back again without a doubt.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. I look forward to being able to give your gorgeous dog 'belly rubs' again soon and, of course, to welcoming the two humans back as well! Kind Regards, Jane

"Really Enjoyable Stay"

5
Philippa D, Lydford, United Kingdom 09/01/2019

This week we stayed for one night, this was a groupon gift from our daughter and her family. We had a great welcome from friendly reception staff and our room was very comfortable. The room falities were good with plenty of hot water, good tea and coffee making facilites and excellent WIFI. Car parking was good.and the breakfast the next morning was really good. We would not hesitate in staying again and will recommend this hotel to family and friends.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us such a wonderful review. I'm so glad that you enjoyed your stay and we look forward to welcoming you and your family and friends to our hotel. Kind Regards, Jane

"Good location"

3
mavowilson, Oxford, United Kingdom 07/01/2019

This was our second visit to the hotel. We opted to stay in the annexe, where the rooms are spacious and comfortable. These have been recently renovated and have good showers and very comfortable beds. Although overlooking the car park, Lostwithiel is quiet and there was no external noise. It should, however, be made clearer that these rooms are reached by external steps. It was also difficult to control the room temperature and the corridor outside was unheated. Staff are friendly and welcoming and the location is delightful.. Breakfasts and the lunch we ate were average, and could have been improved by the use of local produce, such as jams. The hotel has a dated feel in terms of its decor. The bar was almost deserted and was evidently not the venue of choice for local people. We enjoyed our stay, but felt that the hotel could benefit from some upgrading.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your comments. We do use a lot of local produce but I do like the idea of our chef's making their own jams and I will be discussing this with them. We have an ongoing maintenance/refurbishment programme and the bar and restaurant are actually next on the list. I do hope that you will come and see us again so that you can see the improvements that we will be making. Kind Regards, Jane

"A delightful 3 night B&B stay"

5
Kate H, Leamington Spa, United Kingdom 07/01/2019

Lovely staff throughout the hotel, ample free parking. Our room was a double and was very clean, cosy and warm, All supplies replenished daily and room made up. Breakfast was cooked to order with plenty of choice. We walked 5 mins to Lostwithiel station and caught the train to St Ives and also spent a day in Fowey which was a 10 minute drive. Thanks to all at the hotel for our relaxing stay.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
I am glad to hear that you had a relaxing stay, thank you for taking the time to let us know. The train journey down to St Ives is very scenic and so much less hassle than trying to park there! I hope we get the chance to welcome you again. Kind Regards, Jane

"Great hotel"

5
User 07/01/2019

Welcoming staff on arrival. Room was spacious, comfortable and an excellent level in cleanliness. All meals were freshly cooked but some customers complained amongst themselves with regard to the short wait for meals but when asked if all ok the guests replied "yes" (no pleasing some people). I personally would rather wait for fresh food. Waiting staff were very informative and helpful. The hotel has a great location for nearby attractions, Great value for money. We would definitely recommend this hotel.

JaneM4542, Manager at Best Western Fowey Valley, responded to this review
I am glad that I am not the only one who is willing to wait if food is freshly cooked! I always think it is a great compliment when a guest says that they would recommend us, thank you. I hope to see you again. Kind Regards, Jane

"Dog friendly"

4
Trail23107425733, Hertford, United Kingdom 02/01/2019

The location and the service was good the dog could also sleep on the room. The hotel manager and staff very friendly and atentive. The hotel is in an ideal location to travel to different locations in Cornwall.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
I was glad to hear that you were well looked after by all the staff here. We are very lucky to be located in an area where it is easy to get to the main attractions that Cornwall has to offer. Thank you for your review, I hope to see you again soon. Kind Regards, Jane

"Nice stay"

4
davidstal, Broadstairs, United Kingdom 31/12/2018

Stayed for a few days with our dog just after Xmas Whilst not the prettiest of hotels, the room was spacious and clean and the dog really well catered for with treats and dog bowls Great location on edge of town near restaurants and pubs Breakfast was excellent and overall we really enjoyed our stay

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad you enjoyed your stay and hope to welcome you back again soon. Kind Regards, Jane

"Good location"

4
Olive P, London, United Kingdom 19/12/2018

This is the second time we have used the BW Fowey Valley and it will not be the last. There is a large car park. As we have family in St Austell and Looe it is a good mid-way point. The rooms are very clean, nicely decorated and provide tea/coffee making facilities, hairdryer, toiletries and towels all provided. This visit we were in Rm 24 - a triple - which is not in the main building, but it was really nice, and quiet. The only downside is having to go to the main building to the bar/restaurant etc. when it is raining and, I should think, icy, as you have to use metal outside stairs. Breakfast is very good with a variety of cereals, fruits, pastries and your full English (Cornish) was cooked to order. As the Restaurant was closed in the evening during our stay meals were served in the bar area. The meal was well cooked, well presented and tasty so ... thank you Chef. The staff are very friendly, professional with good customer service and make you feel welcome. TWe will be back.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. We are lucky to have a large car park (which is complimentary for all of our guests), which is rare in small Cornish towns where space is at a premium. Just to clarify the steps over to our courtyard block are not metal, they are concrete and are painted with slip resistant paint. During icy conditions they are also gritted. Whilst it is not ideal, as you point out, the rooms are really nice and large with great showers. I hope to see you again soon. Kind Regards Jane

"Priority for coac tours"

3
FreddyBerkshire, Berkshire 16/12/2018

A pleasant enough hotel but it is clearly devoted to the coach tour trade. When we visited a small group on a coach tour was staying. There was no one at reception to book us in, no one at the bar to serve us and we could only eat in the restaurant either early at 5.30pm or much later as the coach party had priority. Poorly staffed. There are better hotels for independent travellers in the area.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. Firstly my sincere apologies that you were left waiting both at Reception and at the Bar. Although it is of little consolation to you this is very unusual. With regards to dinner times, I would strongly dispute that this is to give the coach party priority. We operate a reservations system (as do most other restaurants) so that none of our guests are left waiting for their dinner for longer than we (or they) would like. Kind Regards, Jane

"Loved it"

5
User 11/12/2018

Had a nights b&b bought for us as a present, lovely room, check in simple, staff very pleasant, breakfast to die for!...all in all a wonderfull break.the only downside is it's a 15 min taxi ride into foey, but please go there as it lovely.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for your great review. We are, indeed, situated about 15 minutes from Fowey in the beautiful small Cornish town of Lostwithiel, which the River Fowey runs through. Kind Regards, Jane

"One night dinner bed and breakfast"

2
devonshiredumpling31, Exeter, United Kingdom 02/12/2018

We were brought a one night db&b from a friend as a wedding present. So we're looking forward to a nice meal and a night away. The hotel room was clean and all the staff were very pleasant. Check in was simple. Dinner was booked for 7pm. This is the main reason I only gave a 2 for my stay, for the following reasons: We had scallops for starter- they were very nice. For main I had duck breast - it was dry, tough and over cooked. My partner had burger & chips- it was cremated around the outside and the chips and onions rings were so hard he couldn't put his knife into them. Pudding wasn't brilliant either. I had crime brûlée which had a clotted cream texture. My partner wasn't keen on his apple crumble pie as that too was over done but cold in the middle. We didn't complain at the time because we had waited so long to get the food we didn't want to wait any longer. In total it took 2 hours to get our food despite us being the only people in the restaurant. We mentioned that it had been a let down when we checked out and were offered an apology. Also another reason why I only gave 2 as a rating as I feel good customer service is about making the customer feel you have acted on they're complaint. This was not the case, all we received was an empty sorry. The only saving grace was that we hadn't paid for the break. We would have been far more upset if we had been paying for the food. I would recommend this hotel if you just want to get your head down for the night. But not if your a foodie and like to have a good meal. Drinks aren't cheap at £12 for a large wine and pint of cider and there isn't much else in Lostwithiel either. We wouldn't return to this hotel. We have stayed at other Best Western hotels and been far more impressed with the standard of food and customer service. This was very disappointing.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to leave us a review. Please accept my sincere apologies that certain aspects of your stay were not up to our usual high standards. I was disappointed that this was your experience, as we pride ourselves on our customer service - which is reflected in many of the reviews that have been written about us. Lostwithiel is a small Cornish town but it does have 2 fine dining restaurants and several pubs within easy walking distance of the hotel. Kind Regards, Jane

"Great little break"

5
User 28/11/2018

We stayed two nights with breakfast and evening meals. A warm welcome greeted us on arrival and our room was roomy, well presented and warm (it was a very cold day). Breakfast and evening meals were very good, all served efficiently with a friendly smile. For anyone visiting the area, this hotel can be recommended.

"Decent room but noisy"

3
koolworld69, Exeter, United Kingdom 26/11/2018

We had a triple room, 2 adults and a child - not the biggest family room you will find, it's the size of a normal double with an extra single bed added. Good shower though which makes a change for this level of hotel! The staff were very good and friendly. Breakfast was good, decent choice for everyone. The restaurant food was good but a very limited menu, only 1 veggie option for adults and kids so didn't want to eat there for both nights. Overpriced in my opinion as we found a great pub down the road (Globe Inn) which had a much better menu and was nearly half the price. The 2nd night was bad though, they chose to put 3 contractors in the triple room next to us who came back late, very drunk and noisy. They were then up at 6am the next morning and very noisy again - we didn't realise it was a contractors hotel which was disappointing. Didn't get much help when we complained about this the next morning. Not a family orientated hotel in my opinion. There are better hotels in the region.

"Short break in lostwithel"

5
shirts52, Gloucester, United Kingdom 25/11/2018

We arrived a little early but the lady on reception was very friendly and helpful and booked us in with no fuss. The reception area was dressed for Christmas and looked wonderful. I requested a room on the top floor with a view which was allocated to us , the room was very welcoming and clean and a lovely view across the valley. We had our meals in the restaurant both dinner and breakfast, the food was good with generous portions and freshly prepared, the waiting staff were friendly and attentive. After dinner we went through to the bar area which was very cosy and again dressed for Christmas. After a very peaceful night in a comfortable bed we purchased discount tickets from reception for the attraction. we had picked for the day. On our return the room had been cleaned and tea coffee etc replenished. Check out was very smooth, A big thank you to everyone at the Best Western Fowey Valley for making our stay so enjoyable, I would recommend it to anyone and will definitely visit again

"Over night "

4
Westononthemove, Weston super Mare, United Kingdom 23/11/2018

Arrived at the hotel about 19.15hrs check in was easy enough very pleasant young man. If you request breakfast the night before it's cheaper than in the morning so this is what we did. As the restaurant on a evening is only open 18hrs until 20hrs in the winter we left our bags in the room and went straight into the restaurant quite a large area very nicely decorated for Christmas. We where shown to a table and were told that there was a 20 minute wait for the food as there were people who had ordered before us, ( 6 including myself and husband) not a problem we weren't going anywhere as it was a awful night outside. Well 55 minutes later our food arrived it was beautifully cooked and very tasty, and very reasonably priced. Some reviews say that there rooms were not that clean, our room was spotless although very cold when we arrived I think they might turn the heating off if the rooms are not in use, but warmed up very quickly. The only thing I would say is there is no free bottle of water? (even for diamond members) but lots of tea and coffee available in the room. Lots of free parking and the views from the rooms at the back of the hotel outstanding.

"Nice 2 night stay in November."

4
John8866, Birmingham, United Kingdom 23/11/2018

Comfortable clean & spacious room with a very comfortable bed with tea & coffee on tap. The staff were very welcoming & helpful from booking to checking out. The buffet breakfast was more than adequate with lots of hot & cold selections. Large free parking on both sides of the hotel. Good location for exploring Cornwall. Only downside was the hotel pricing for evening meals & especially the bar drinks. These were pretty steep so we decided to go out for our evening meals.

"Best in Lostwithiel!"

5
User 20/11/2018

Stayed for 3 nights Staff very helpful as ever, breakfast excellent (no mushrooms with the full English though?) Sunday carvery was Christmas themed which despite being a bit early was very nicely done. Their carvery is the best in the area. Overall the hotel is lovely, beds are comfortable, rooms are nicely decorated. Shame about the noisy guests who couldn't leave their domestic issues at home. She had forgotten her toothbrush and he drinks too much - I wonder how many of us heard that argument? Our favourite hotel in the area - we will be back

"Could be better"

4
Gloryhornetboy08, Chichester, United Kingdom 19/11/2018

We booked a superior room, which had large King size bed,fantastic walk in wet room and power shower and good quality toiletries, however the room was very hot and window will only open a few inches.Where kettle, tea/coffee are situated there were no power points. Cans of water provided and an apple to share. We had a very good evening meal in the restaurant. Breakfast is buffet style, but they ran out of fruit juice, coffee and various hot items like eggs, as unlike in other hotels the staff do not keep an eye on it, residents keep having to ask them.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. Our breakfast buffet is constantly replenished throughout service, my apologies that you had to wait for certain items. Kind Regards, Jane

"Brilliant"

4
User 18/11/2018

We stay they for 2 nights and it was lovely,relaxing and the hotel staff where wonderful,will stay again. Restaurant food was lovely the restaurant staff where really polite and the food was made fresh.

KernowJeg, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. Hopefully your next stay will be soon! Kind Regards, Jane

"Excellent Winter Break"

4
User 16/11/2018

A thoroughly enjoyable few days with welcoming staff who were busy decorating for Xmas. Our room was clean and comfy, breakfasts were first class as were our evening dinners. I certainly recommend The Best Western Fowey Valley. bedroom was warm and clean with a comfy bed and ample pillows.

"Get away"

5
User 14/11/2018

Amazing place to stay, very modern bathrooms and really comfy beds, spacious rooms, had everything needed for a relaxing break iron, telly, kettle with room, breakfast was freshly cooked most days and tasted great, staff was really friendly and helpful for the price you can argue

"Enjoyable short break"

4
337lesc, Hengoed, United Kingdom 13/11/2018

We had a two night short stay here with the intention of visiting the Eden Project as its only a short drive from the hotel and we hadn't been since it had opened. So the location was ideal. Out of season I guess you don't expect a lot of activity anywhere and Lostwithiel is no exception. As for the hotel, it is situated just on the edge of town within easy walking distance. There are two car parks with automatic lighting which is a plus. We were greeted warmly after a long day and the amenities and eating times explained. We were recommended to book a table for evening meal if required as the restaurant was popular with local people as well as guests which was encouraging, however the first night there were only three tables used in what was quite a large dining room. Perhaps to be expected midweek. The menu choices were varied and it was possible to book from the bar menu in the restaurant. The food was excellent. Breakfast was hot and cold buffet style with a choice of cereals and create your own muesli , pastries, full Cornish, and I must say the sausages were delicious! Also a selection of juices, teas and coffee and toast with jam or marmalade. Our room was spacious with a double and single bed, a reasonable size en suite and plenty of towels. Tea/coffee making facilities were available and the room was spotless and the bed comfortable although on the last night the bed sheets were somewhat rumpled around my feet and I remade it! Can't say that's a major issue though. Our room was in a double story anex a short walk past the swimming pool across a walkway and up a short flight of metal stairs, so if it was raining a coat was essential to get to the main building and if you have mobility problems this would need to be considered when booking. When we we there this also meant you had to walk past several contractors who were evidently residents congregating at the doorway who were smoking. The staff were friendly and accommodating, and we enjoyed our short break. We would have no hesitation in recommending this hotel.

"Our visit"

5
Ecknl, Bristol, United Kingdom 12/11/2018

This is a nice hotel, but there is nothing around, you have to travel to get anywhere, the hotel itself was ok, the bed was very lumpy so not so good, breakfast first morning was absolutely delicious, second morning we arrived for breakfast at 8-30 and it seemed like the eggs were still there from the beginning very rubbery, also very quiet in the restaurant, I did make a comment to the staff about it being too quiet, and suggested some background music, they laughed and agreed, there was then some music the next morning,but you could barely hear it, nice but would not go again.

"Lovely hotel"

5
HevMax, Plymouth, United Kingdom 11/11/2018

Staff were extremely friendly & helpful. The hotel was amazingly clean & rooms well decorated & inviting. There was even a welcome present & bowls for the dog. Dogs are welcome in the bar area but not the restaurant which is fair enough. Breakfast was varied & ample. Would definitely recommend

"Great place to stay"

4
Rob E, New York City, New York 09/11/2018

the front exterior of the hotel hides what a lovely hotel this is. Once inside the place is warm and the staff very friendly and helpful. Our room was warm and bright and very quiet at night which was lovely. Will definitely come back again when in Cornwall. The breakfast at this time of year is cooked to order and one of the best we have had in our travels. Well done.

"Treat"

5
Viki789, Looe, United Kingdom 08/11/2018

My partner and I stayed here for our 25th anniversary. We couldn't have found anywhere better. The room was cosy and comfortable and the food was really superb. On top of which, the staff were lovely and friendly. We will certainly be staying there again.

"Enjoyable and relaxing"

5
rich_axtell, COSTA DEL SOL MADRID BARCELONA 07/11/2018

Nice room warm walk in shower Lovely restaurant and food well presented a nice welcome from reception staff prosecco most appreciated nice bar area and breakfast was very good ,will definitely return on a future visit to the area and consider the deluxe rooms available

"Enjoyable stay"

5
User 06/11/2018

First appearance of the hotel exceptionally clean and inviting. The reception staff professional and welcoming giving us all the information we required to make our stay enjoyable. The bedroom was spotlessly clean and a very comfortable bed. A wide choice to select from the breakfast menu, catering well for vegetarians. Would recommend this hotel to family and friends.

"Warm welcome out of season"

4
flooziemg, Bristol 06/11/2018

A weekend break. Friendly and helpful staff. Made to feel valued as customer because the dog got her own welcome pack with bowls, bedding and treats. Staff set up table in bar so we could have evening meal and breakfast with the dog. Good food, well presented in evening and plenty of choice, including decent veggie sausages for buffet breakfast.

"Short break"

4
User 02/11/2018

The staff were very friendly and accommodating. The rooms were clean and comfortable and had all the amenities that we needed. The breakfast was very good and had a great selection. Would definitely visit again

"Wonderful weekend in Cornwall"

5
catherine c, Barnstaple, United Kingdom 24/10/2018

Last weekend we stayed at the Best Western Fowey Valley hotel. We booked the garden package 2 nights b & b with tickets to the lost gardens of Heligan. On arrival we were upgraded to a superior room which was lovely the room had recently refurbished to a good standard and had a fridge. The hotel is excellently located to explore Cornwall. We went to St Ives on Saturday and Heligan on Sunday. The weather was fab and we made use of the hotels outdoor pool. The restaurant food was good and there was a good choice at breakfast . Lostwithiel is a lovely little town. The Fowey Valley hotel was very clean the staff were all very helpful and friendly thank you for our wonderful stay. We will definitely come back. Thanks again.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Our 'Garden Package' is a new idea so thank you so much for your positive feedback. It makes all the work that it took to put it together worthwhile. I'm glad you had the opportunity to use our pool. It is such a great addition to our hotel and I'm sure you will agree that the water is lovely and warm, it's just the air around it that is cold at this time of year! I do hope that we get the chance to welcome you back to our hotel in the very near future.

"mini break"

5
User 23/10/2018

We had a lovely 2 night stay at Best Western Fowey Valley. Everyone was lovely and so helpful. The food was excellent and our dogs were treated so well,special treats, given a little meal when we ate at the restaurant and blankets in the room. The reception team were very helpful and there were some lovely walks for all levels. Nearby coffee shops and pubs with entertainment added even more value. Absolutely fabulous, we would definitely stay again and recommend.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I am glad to hear that you enjoyed your stay with us. We adore dogs here, so much so that we have our own resident! Barney, the golden retriever, works Monday to Friday 8-4 and shares an office with Simon (our General Manager). He has advised as to which are the best doggy treats to put in our welcome packs as well as reviewing the local walks for the best smells! I hope that we have the pleasure of welcoming you all again soon.

"A lovely break with the family at this great value Hotel"

4
User 22/10/2018

Hotel was well equiped and clean, staff were friendly and attentive. Breakfast was EXCELLENT, much better than your average hotel, there was a well stocked buffet and addition you could order smoked salmon / homemade porridge etc off the menu. Plus the outdoor heated pool in October was a bonus. Great value for money. One slight detractor is that the walls are thin between rooms and the people next to us were arguing one evening and we could hear clearly which was unfortunate!

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. We have worked very hard to make our breakfast offering one of the best around and I am so happy to see that you thought so too! My sincere apologies about the noise issue. We are slowly working our way round the hotel adding extra soundproofing to alleviate this issue.

"Family visit "

5
95daven, Swindon, United Kingdom 22/10/2018

We stayed here with our daughter for 2 nights, the staff were extremely pleasant and helpful. The room was lovely and spacious- maybe the mattress could do with being firmer but that's just my personal preference. Great location for a base and the pool looked lovely and inviting. Breakfast was delicious. We will certainly back.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. I am always particularly happy when my staff get singled out for praise as it is a great recognition of all their hard work. I hope that we get the opportunity to welcome you back soon.

"An ideal base for a beautiful part of the country"

4
powellelsie22, St. Asaph, United Kingdom 16/10/2018

We stayed for 2 days at the beginning of October, the staff were very helpful and welcoming. The rooms were warm and comfortable, we were in an annex at the rear of the property. There are quite a few steps to negotiate the grounds of the property from the annex, which might prove a problem with anyone less mobile. There is an outside pool which is heated during the cooler months. We enjoyed breakfast each morning, which is mainly buffet style, but various options are cooked to order. The cooked part of the buffet was very fresh and replaced frequently and made a delicious start to the day. We would certainly visit again and recommend to our friends and family.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I always think that it's one of the highest compliments that we can be paid when a guest would return and/or recommend us. Thank you for letting us know that this is your intention. Just to clarify our outdoor pool is heated all the way through it's open 'season' (April to October) so no matter when you visit within this period the water is lovely and warm. Sometimes warmer than the air surrounding it! We are very proud of our breakfast here at Fowey Valley and I'm glad to see that it left you well set up for your day's exploring.

"Night away with my love"

5
User 14/10/2018

Very nice quite hotel in nice part of Cornwall .weather could have been better comfy beds .good breakfast Really enjoyed ourselves .plenty to see and do in the area. Gardens of heligan .plenty of quaint harbours steeped in history .highly recommend

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for letting us know how much you enjoyed your stay with us. We are, indeed, lucky with our location - being in a quiet, small town but within easy reach of many of Cornwall's main attractions.

"Friendliest of welcome for us and our dog"

4
Martin F, Oxfordshire, United Kingdom 14/10/2018

A quite charming hotel that fits in with the locality which can't have been easy. !!! Good to find a hotel that positively welcomes dogs rather than just charging extra for the worst room in the hotel.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. We adore our canine friends here at Fowey Valley. I hope we get the opportunity to welcome you all again soon.

"We love this hotel!"

5
User 08/10/2018

Fantastic hotel in a lovely, friendly little town. 3rd stay here for us and it certainly won't be our last. We had only booked one night, via Best Western Rewards, but wished we had stayed longer again. Warm welcome and check in and we had been upgraded. We were warned that it was a newly renovated room and that there may be a slight smell of paint and if it bothered us at all we would be moved. No problem at all with any kind of smell. In fact it was a beautifully decorated room, with massive king sized bed and lovely en-suite shower room. Small fridge and coffee maker also in the room along with dressing gowns and slippers. Lovely complimentary toiletries and gorgeous fluffy white towels of a decent size. Our room was on the ground floor out the back (overlooking the car park), perfect for us sometimes light sleepers (no noise overnight at all). We didn't eat in the restaurant in the evening because we had been out for lunch earlier that day but the breakfast on the next day was delicious. It was a help yourself breakfast. Lots of choice on the cold buffet including fresh fruit, yoghurts, cereals, pastries, etc. Hot buffet also great, again help yourself, and you can order various other choices from the menu if you prefer. Lovely town with plenty of places for an evening meal (if you don't eat at the hotel) or just drinks. We had booked specifically to see the Flying Scotsman go through Lostwithiel on the morning we left. Book out time is 11am so it was perfect for us and worked out very well. I cannot recommend this hotel highly enough. Staff, service, rooms and food top notch and we cannot wait to go back.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us such a great review! I always think that it is a huge compliment to have guests who return time after time. I'm so glad to hear that you enjoyed your complimentary upgrade. Our deluxe rooms are a real treat with all the extras that they have to offer. I do hope that we will have the pleasure of welcoming you to our hotel again in the near future.

"Ideally situated for Eden Project"

5
Phil M, Washford 03/10/2018

We booked a 2 night stay at this hotel as we had tickets for the Eden Project. It doesn't look much from the main road but when you turn the corner to the car park you see the full extent of the building. Our room was in a block which had recently been refurbished and was perfectly appointed with a good sized shower room. The staff were very friendly and helpful. Breakfast was very good with a wide choice from continental through to a full English and if you had special requests it was cooked to order. We ate in the restaurant one evening and the food and service was excellent. As we were lucky with the weather my wife made full use of the outdoor swimming pool. I would fully recommend this hotel as it is ideally situated not just for the Eden Project but many other attractions in Cornwall.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. We are indeed well situated for a lot of the main attractions that Cornwall has to offer. I hope to see you again soon.

"Hotel in beautiful Cornwall"

4
theoutlaw, nottingham 02/10/2018

The hotel was very good value for what we paid on Groupon. The room was clean and big enough for a 3 night stay. Breakfast was really good and most of the staff were very friendly. We would stay there again without a doubt. The only downside is the parking arrangement!! Off street parking but was virtually full by 20.00. We had the last (at a squeeze) spot each night. around 20.30 and there is no spaces for Blue Badge holders which was a problem.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. We are currently revisiting our options with regards to blue badge parking mainly due to you bringing this to our attention on check out. I hope we get the opportunity to welcome you again soon.

"Excellent small hotel in convenient location."

4
PGL2610, Glossop, United Kingdom 02/10/2018

The Fowey Valley Hotel is conveniently located in Lostwithiel a pleasant Cornish town which has the added advantage of being on the main London to Penzance railway line . Most places in Cornwall can therefore be accessed by train which makes travelling around easy and relaxed . The hotels rooms are well appointed and serviced on a daily basis . The staff are friendly and efficient and the breakfasts tasty and plentiful . In short the Fowey Valley is an excellent place to base yourselves whilst exploring the many delights Cornwall has to offer .

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. We do have a great train service which certainly adds to the ease of travelling to the various delights that Cornwall has to offer. I hope to see you again in the near future.

"C W"

4
christine w, Leicester, United Kingdom 30/09/2018

Lovely and quiet even though on a main road! I thought this might be a problem but there was more noise from the church clock. The hearing pipes clicked throughout the night but very comfortable and great location

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad you were comfortable here with us. I hope that you will come and see us again soon.

"Good location and stay"

4
Z8854NZcarola, Hinckley 29/09/2018

We were pleasantly pleased and surprised by the hotels position which was within driving distance to many touristy and scenic visiting locations. Cornwall is a beautiful county and when the weather is good as it was can't be beaten. The hotel was comfortable and an ideal spot for days out. Lostwithiel a pleasant little town is in itself and very worthy of discovering. Our room was comfortable albeit we had no view but being out all day that did not matter. Our only inconvenience was other guests closing their bedrooms doors they made such a racket but lucky we retired mostly after the other guests did. We ate the first night which was a carvery meal. My meat portion was very small however the vegetables were delicious and of course you helped yourself which made up somewhat for it. Staff were nice and reception staff in particular excellent. If you asked me would we stop again which is the really big decider I would say yes, a pleasant homely hotel catering for your holiday needs.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. I - like yourself - feel that the biggest compliment is if a guest would come and stay again, so I'm delighted that you would! I hope we have the pleasure of welcoming you back in the near future.

"Ruby wedding celebration"

5
User 24/09/2018

Firstly I'd like to thank Jane Moore the general manager for helping me with the initial booking - I've never booked a secret getaway before and Jane was a wonderful keeper of secrets! The room was fab-u-lous!!Set in beautiful grounds with a village church chiming charmingly and friendly locals The hotel food was exceptional (especially the Sunday carvery) and the location perfect for seeing everything 'Cornwall at its best' . We took Jane's advice on local attractions and had the most wonderful romantic break EVER!!! Nothing was too much trouble (a breakfast pack on the day we were up and out extra early) and ultra friendly staff. Thankyou all!

Jane M, Manager at Best Western Fowey Valley, responded to this review
It was absolutely my honour to be a part of your secret and I am so glad to see that you had such a great time. We are blessed to be a part of a wonderful community. I do hope that you will come and visit us again soon.

"A Lovely Gem In A Beautiful Cornish Village"

5
charliemaine1bee, North Lincs 10/09/2018

We stayed for 7 nights as a family of 3 in September 2018.Had a lovely warm welcome on arrival with ample free parking for duration of our stay. Our triple room was immaculately clean with plenty of clean towels and tea/coffee making facilities.Housekeeping came in daily and the room was left spotless. The swimming pool outdoors is great and very warm! Plenty of use by us and the pool towels from reception are a great idea and well received. Lostwithiel is a great location-We loved the fish and chip shop and was great to sit by the river to eat them-there is a lovely sense of community in the village which was great and some lovely antique shops and delis. We would return at the drop of a hat-loved our stay.

"Excellent, can't wait to return."

5
Grumlegoat, Chesterfield, United Kingdom 09/09/2018

The receptionist was really welcoming, friendly and informative. The bar area is clean and has a great variety. All the staff were very friendly. The room was spacious and spotlessly clean. Breakfast was excellent.

"Excellent stay, with a coach party, for 4 nights"

5
RuthFamily2014, Kent, United Kingdom 08/09/2018

Very nice hotel with very pleasant friendly staff. Room spotless clean and beds comfortable. Our coach party was booked in for B&B, plus evening meal. Food was well presented and served with efficient, considering our number. Breakfast was buffet, for our party, with lots to choose from and kept well stocked, lots of cake and fruit also available. Extra bonus was plenty of tea, coffee, milk etc in our room as usually you only get the minimum and you are then asking for more. Would very happily book and stay with them again.

"Friendly and helpful staff."

4
119katy, Dorset, United Kingdom 01/09/2018

We enjoyed our one night stay at this hotel. Rooms were clean and tidy and spacious as was the Bathroom. Delicious Cornish tea. We had the chance to explore the village, it is very pretty with a lovely bridge and river not far from the hotel. Duty manager was very helpful to us Breakfast was very good. Buffet style and plenty of it and it was hot.

"Very helpful staff"

5
User 29/08/2018

Booked two triple rooms for a family stay a couple days ago. The staff were very helpful. Rooms very clean, cosy and comfortable. My family and I loved our stay at this hotel and the location is great.

"A good experience"

4
J E, London 22/08/2018

We came as a party of 7 and had two doubles and a family room; we thought it was very good value for money. Rooms were clean and breakfast was generous and with plenty of choices. The staff were particularly helpful. Located in this delightful little village, it was a very pleasant stay.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I was very glad to hear that you had such a pleasant stay. Our housekeeping staff work very hard to make sure that our whole hotel is spotless and I am always particularly happy when their hard word is acknowledged in a review, thank you! I do hope you come and visit us again soon

"Unashamedly deceptive!!!"

3
User 16/08/2018

We selected this hotel for a short overnight, before taking our holiday in Cornwall. The reviews look positive but the hotel does not come up to the standard purported in the Trip Advisor or Booking.com marketing!! It is at best a tired Travelodge. The Duty manager customer service was terrible. We waited at an empty reception for more than 10 minutes, with no apology and basically a negative array of you cant do this and that. For the money nearly £180 + £15 for the dog it was poor value, I would have expected something seriously better than what we received. Rooms were ok but bed quality poor, miles away from Premier Inn, we used this hotel because the Premier Inn in Bodmin was full, we wont be staying again.

"A good base for exploring Lostwithiel."

4
merlin81260, London 09/08/2018

On arrival, we found ample hotel car parking space close to reception. The hotel was clean and tidy. Our room was a good size with a comfortable bed and well equipped bathroom. Staff were welcoming and friendly, and the hotel itself was conveniently located within a few minutes walk of the centre of Lostwithiel. I would be happy to stay here again if visiting the area.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I was happy to hear that you had such a pleasant time staying with us, thank you for your review. We are very lucky to have 2 car parks for our guests to use, something rare in a Cornish town!

"Quiet, comfortable stay"

5
Julie D, Weston super Mare, United Kingdom 09/08/2018

Stayed two nights in superb room. Fans provided as a matter of course in each room, this was needed and used all night. Breakfast was superb, great selection and hot plates available. All staff were friendly and passed the time of day. Hotel appeared clean and recently decorated. Lovely ensuite bathroom. Didn't have time to use the pool this time but will definitely be back for another break. Loads to do in the area or just chill, which is what we did and felt really rested.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I was glad to read that you took full advantage of the fans that we supply in each of our rooms, in this humid weather we've been having they really are a godsend. I was happy to hear that you felt rested after your stay and I do hope that you will take advantage of our winter offers to return for another short break. Many thanks

"Overnight stay"

4
chriscaine, Hornchurch, United Kingdom 06/08/2018

This was the first time that I had stayed at the hotel and was not disappointed. All staff were friendly and attentive. The room, though 'compact' was clean and well decorated. The TV was a good size and we took the opportunity to use the pool; very refreshing with clean, modern pool furniture, with staff volunteering pool towels. Breakfast was good, with attentive waiting staff. Good value for money and happy to recommend, being well placed for the town's other attractions.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad to hear that you were able to take advantage of our lovely pool in this great weather we have been having. It is a great compliment if a guest says that they would be happy to recommend us. I hope that we have the opportunity to welcome you again soon.

"Good Hotel for a break"

4
User 01/08/2018

We stayed here for two nights. Our room was very comfortable, clean and tidy. Breakfast was included in our rate and was worth every penny. The staff from reception through waiting staff in the restaurant to housekeepers were all very friendly and helpful. Lostwithiel was a nice place to visit and despite it being carnival weekend it never felt crowded. Will definitely consider stay here again when visiting Cornwall.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. Lostwithiel is, indeed, quieter than many other areas of Cornwall and what luck that you came to stay during our carnival week! I hope you enjoyed the festivities. Thank you for your kind comments about our staff. I am always so happy when they are singled out for praise and their hard work is recognised. I do hope that we will see you again

"Comfortable stay "

4
User 29/07/2018

Stayed for a weekend and enjoyed it. The hotel has swimming pool, bar, restaurant,car park and a small business centre facility too! Breakfast was delicious and simple. Great staff too. Town centre is small but we were lucky as there was festival going on hence enjoyed the evening! 15 mins drive to Eden project from the hotel. Thank you all

Jane M, Manager at Best Western Fowey Valley, responded to this review
I was so pleased to hear that you enjoyed your weekend with us. We are lucky to be so close to many of Cornwall's top attractions, the Eden Project (of course) being the number one! Thank you for your review and I do hope we get the pleasure of welcoming you again soon.

"Lovely hotel "

5
User 28/07/2018

We had a great time at Fowey Valley hotel with the kids. The staff are very friendly and efficient, nothing is too much trouble. It is dog friendly which adds to the relaxed atmosphere. Breakfast was great and our room immaculately clean with everything you need in good working order. A great base for exploring the beautiful Cornish countryside.

"Terrific staff, nice room"

4
Bryher S, London, United Kingdom 26/07/2018

We stayed here for a couple of nights and were very pleased with our choice. The staff were extremely helpful, nothing was too much trouble. The room was nicely decorated and excellent shower in the bathroom. The only reason I am not giving the hotel five stars is that the decent sized heated swimming pool needs maintenance. There were a lot of mosaic tiles missing. But it was clean and a good temperature.

"Found in Lost-withiel!"

5
PaulScoop, London, United Kingdom 25/07/2018

Fantastic staff, great heated outdoor pool, free parking, WiFi and in a great former capital city of Cornwall. Walking distance from quaint streets with antique shops, pubs and restaurants. Close to riverside walks.

"Good location, nice quiet room"

3
Jane W, Northampton, United Kingdom 23/07/2018

We stayed here for two nights on a voucher I had for my birthday. Our room was first floor at the back overlooking the garden. It was a nice quiet room. It was very hot and the window didn't open much (probably a safety reason) but we had a fan supplied in the room which helped. The car park had plenty of spaces and although there was a pool we didn't use it. Breakfast was a hot buffet with the addition of usual cold items like cereal, fruit, pastries and toast.

"A little gem in Lostwithiel and the Fowey Valley."

5
edredbowman7535, Shaftesbury, United Kingdom 22/07/2018

There were 5 of us in 3 rooms - 2 doubles and 1 single. All 3 very fresh, clean and tidy with sensible furniture for the 3 night stay. Decor in our room ( no 6) was most pleasing. Our evening meal on the first night was taken from a varied menu which suited members of our party. Excellent service at reception, and it was a pleasure to meet the General Manager and his staff. We were most fortunate to have super weather. Information for touring and local places to visit was readily available as well as on screen. So many little touches which showed attention to detail.

"Little piece of heaven "

5
User 17/07/2018

Me and my partner stayed here from the 3rd July onwards for 6 nights and although I had my reservations at first we were pleasantly surprised. Our room (deluxe) was immaculately cleaned every day. We ate in the restaurant twice and had breakfast daily and couldn't find any fault in the food and the carvery was delicious. The room did get stuffy from time to time but it was 25 degrees plus every day so it's not really surprising but staff supplied fans to guests and thus solving the problem. The front of house team welcomed us with a smile every morning and the manager went above and beyond her duties for us even fetching us extra milk at 11pm. The bar team were fantastic and chatted to you about their lives and ambitions which was great. My only gripes were no cocktail menu... But I know that's me being picky and from a big city and the WiFi was a little slow so you couldn't stream Netflix ect but yet again an old building in rural Cornwall hardly surprising. Thanks for a great stay and we will be sure to book next year P. S they have two doggies Barney and Frank they are both good boys and a little cat called Rosie who likes strokes.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review and I am so glad that you enjoyed your time with us. Thank you for your lovely comments about our staff here, I will make sure that they all read your review so that they see that their hard work is recognised. We look forward to welcoming you back to our hotel next year. PS Barney and Fred were very happy to see their pictures attached to your review and send you licks!

"One night in Lostwithiel"

5
User 16/07/2018

This hotel may look a bit tired on the outside, but inside you will find a place that is welcoming, friendly and extremely clean and tidy. We had dinner in the bar and the food was excellent and competitively priced (thoroughly recommend trying the scallops).

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. We are currently looking at options to enhance the exterior of our building and I do hope that you will come and visit us again so that you can see what we have done.

"Great Dog Friendly Base"

5
User 15/07/2018

This hotel acted as a perfect exploration base for our family including 2 dogs. It was a holiday tinged with sadness but happy memories as we lost one of our precious dogs to illness whilst in the area. The room & entire hotel is immaculate with courteous staff & everything that you need. We did not leave our room until early afternoon some days however the housekeeping lady still cleaned it even though she finishes at 1pm (sorry did not get her name but her positive attitude is a rare attribute these days & management should be proud to have her)!! The room has everything that you need & the bar is quiet but nice. All in all we will be back as it ticked all the boxes & I liked the fact that they had a separate doggy friendly block of rooms. The staff are young but really efficient which is another credit to the management. I can't believe that my daughter did not try the lovely outside pool despite the 28 degree heat but maybe next time:)- In loving memory of our beautiful french bullgod Bunty- forever in our hearts & in peace in a beautiful part of the worldx

Jane M, Manager at Best Western Fowey Valley, responded to this review
Our sincere condolences on the loss of Bunty. I will be checking with our housekeeping supervisor to find out who it was that was allocated your room in order to ensure that they receive a 'pat on the back'. We are incredible lucky with all of our staff here and I am always particularly gratified when a review acknowledges their hard work. I hope that we have the pleasure of welcoming you all back again under happier circumstances.

"Fine"

3
User 08/07/2018

This hotel is clean, comfortable and reasonably priced. Can't comment on food as I ate out and didn't have breakfast (although I thought breakfast was expensive). Bar and restaurant looked clean and well-kept but very bland decor. No wows but fine for a night or two.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review of our recent stay with us. I always think that decor is very much down to personal taste and it would be very difficult to please everyone. I do hope that you will come and visit us again when you are next in the area

"Hotter than hell"

2
sazzles990, Brighton, United Kingdom 03/07/2018

This hotel is probably fine in winter. At 25 Celsius plus, it's the last place you want to be. The restaurant feels like a sauna even at 8am, with overhead sun pouring through the corrugated plastic roof. It's fortunate then that there are so many local attractions to escape to. There was no way we wanted to spend a minute more than necessary in our blazing hot room. If you're travelling solo, forget the pool. It's only opened if you make a direct request, and solo swimmers are not permitted, nor are unsupervised children under 16. The staff were mostly very young and a bit clueless. The overall impression was that the hotel ran for the convenience of the management, not the guests. With a hot summer ahead, they really need to stock up on portable air-conditioning units. On the plus side, the room was clean, the bed comfortable and the bathroom spotless. The shower worked well, and if we'd wanted hot water, there seemed to be enough. Breakfast was generous and with a wide choice of items.

Si B, General Manager at Best Western Fowey Valley, responded to this review
I'm appalled that you experienced 25 degrees, in July, during your holiday in Cornwall, it is a rare occurrence for the UK, and was broadly publicised through media channels, but I will do my best to ensure this never happens again, should you wish to return… The safety of all our guests is paramount, so yes, we do have pool procedures, as do most Hotels. My staff, who read our reviews on a weekly basis, are not clueless, we are very proud of our young & local staff; they are the ones that served and cooked you Breakfast, and left your room spotlessly clean… All comments are welcome, constructive or otherwise.

"Friendly, immaculately clean, lovely warmed pool."

5
Nina602, Fareham, United Kingdom 13/06/2018

Ideally situated for so many memorable days out. eg St Michaels Mount, Polperro, crabbing at Pandora. The best afternoon tea or lunch we found at The Duchy garden centre close to Lostwithiel near the castle.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review, I was happy to see that you enjoyed your days out while staying with us. We are very lucky with our location, with it being easy to get to the majority of Cornwall's main attractions from where we are situated.

"Polite staff, very clean & great heated pool."

3
michellenF9805FU, Poole, United Kingdom 12/06/2018

The hotel in itself is very basic. The politeness of the staff makes up for this, the room was very clean with all of the amenities you would expect from Best Western. The heated outside Swimming Pool was an absolute delight. Breakfast was basic, nice to be able to order a choice of eggs - scrambled were delicious. Coffee was from a machine, it would have been nice to have a proper coffee machine especially as the hotel was quiet.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. I was pleased to read that you enjoyed using our pool. The Coffee machine that we use is a 'bean to cup' machine, which produces the freshest possible coffee. I apologise if it wasn't to your liking but hopefully our 'delicious' scrambled eggs made up for it!

"Disappointing"

3
Barry W, Dorchester, United Kingdom 10/06/2018

We have stayed at this hotel in the past and generally enjoyed our visits. However, one thing that has not changed is lack of training for the bar staff. When we were last resident there, and wanted post-dinner drinks, we were amazed that the bar person did not know what Cognac was and whether they had it. They didn't! We were passing through Lostwithiel this visit and stopped in for a drink The beer was no problem, but my wife's request for a Bloody Mary threw the person staffing the bar (and reception!) into a state of panic. My wife had to instruct her how to make it. Hardly impressive - train your staff!!

Jane M, Manager at Best Western Fowey Valley, responded to this review
I would like to apologise for the fact that we did not meet your expectations. The member of staff that served you is employed as a receptionist not a bar person and does not have a lot of experience. This is, obviously, a failing on our part and I will personally be going through all drinks with all staff members who may have to serve on the bar within the next few days. I do hope that you will come and visit us again and give us the opportunity to show you that your experience was not a typical example of what you can expect from us.

"Good stopover point"

4
XRXM, North Yorkshire, United Kingdom 05/06/2018

When you approach this hotel from the main road and see it plus the banner advertising a Sunday night carvery for a tenner you would be forgiven for being somewhat crestfallen. It is a singularly unattractive building which ideally would be knocked down and rebuilt as it is very 1960s. That said the owners have tried their best to do with it what they can and the important point is that the rooms have comfortable beds and clean bathrooms and no grounds for complaint. There is a nice decked area in the garden with tables to enjoy a drink. The bar is terrible as for some reason it has two large TVs and that simply awful cold white lighting - note to management LED Hut online sell very good WARM white low energy LED, hotels are about comfort as a core, we do NOT want the place to resemble a dental surgery. The restaurant again is ok but 1960s and intimate it is not. Let's not forget that this is a 3 star hotel (by the way the stars equate to facilities NOT quality so do not let 3 stars put you off). Staff are very pleasant - well one young man looks like his girlfriend just dumped him for his best mate but we all have problems. Lostwithiel is a nothing of a place but a good stopover point. You won't rave about this hotel but importantly you should not be disappointed in any way.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. We use all feedback to identify areas in which we can improve in order to enhance our guest's experience. We are currently in the process of redesigning our bar area and this will (hopefully) be completed in the autumn, I do hope that you will come and see us again after this has been finished so that we can get some of your honest feedback on the changes that will have been made.

"Very good value for money"

4
User 01/06/2018

This is a very good hotel with value for money. We stayed here with family for 2 nights. The check-in and check-out process is smooth and there was a minor mis-understanding about the breakfast payment at check-in (apparently booking.com had not updated the hotel booking system) but this was resolved without fuss :) The service overall is acceptable. The restaurant staff look busy but were helpful when needed. The waitress who served us at the Dinner was exceptional (Sorry don't remember the name) and very proactive and welcoming. We had booked a triple room and were allocated room that is part of the outside block of the hotel. It was very clean and refurbished room with good sized beds and bathroom. The bathroom had excellent power shower. The cleaning staff made sure to clean and tidy the rooms with new towels in the morning. The location of the hotel is in a quiet and peaceful surrounding. It is very close to the Eden Project. The Lostwithiel village is beautiful and good for a nice walk. There are 2 car parks in the hotel and we had no trouble in finding a space for the car. There are no parking charges for the car park. The hotel has outdoor heated swimming pool which is covered when not in use. The reception staff will open the covers when you want to use it. The pool was very clean and the water was lukewarm. There should have been pool towels provided but we didn't get any and so used our own towels. There were no sunbeds or seating facilities (We visited in April so it was needed anyway ..perhaps these are provided in summer) The best things we liked are - 1. The clean and tidy room with good size beds and power shower. 2. The swimming pool. Not many hotels have this facility at that price. My son absolutely enjoyed the pool. 3. The dinner at the restaurant. The food was delicious and presented in true MasterChef style :) The restaurant in the hotel has dark lighting for dinner and the decor seems bit jaded but the seating arrangement is comfortable. The rooms are spread in the main building and the outside block. To go to the outside blocks, you need to climb up and down a small flight of stairs. Good experience overall :)

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for writing us such a detailed review, I hardly know where to begin! I was happy to see that the misunderstanding about breakfast was sorted promptly for you and that you were well looked after by the restaurant staff. We are very lucky to have ample parking for the number of rooms that we have here, which is a real bonus in Cornwall where space in the towns is generally at a premium. I am assuming that you must have stayed when we were awaiting delivery of our new pool furniture. Rest assured that we now have ample seating available around our pool and plenty of tables for drinks to be rested on. With regards to towels, we do provide these generally when we are asked for them as a lot of people prefer to bring their own. I'm sorry that this wasn't made clear to you. Lastly we are very lucky to be located in such a beautiful small town and Lostwithiel is well worth a good look round if only for the quaint houses and number of antique shops!

"Sunday Roast"

3
JonathanS4734, Gloucester, United Kingdom 28/05/2018

Only average for me. I have stayed here many times in years gone by and the food was always very good but now part of Best Western and Sunday roast is not worth visiting for. Not in the area long enough to try A la Carte but may go back.

Si B, General Manager at Best Western Fowey Valley, responded to this review
Many thanks for your review and sorry to read that you didn't enjoy our Carvery, it's so popular now that we have moved it to Sunday nights we are full nearly every week! We are also proud to of been a Best Western Hotel for the last 30 years!

"Super hotel - A real gem"

5
Clive E, Salisbury, United Kingdom 27/05/2018

Unprepossessing from the outside, but very well appointed inside. Immaculately clean rooms, comfortable beds and plenty of parking. Really excellent traditional English breakfast. For the Gin connoisseurs, a great sellection of gins will quality mixers. I really recommend this hotel.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I was so glad to read that you enjoyed our gin selection! We are hoping to add a few new ones soon (including a VERY locally made one) so I do hope that you will come back and see us to sample some of our new gins soon.

"Good touring hotel"

5
showcoachman, Redditch, United Kingdom 21/05/2018

My guests spent 4 days at this hotel. It doesn't look anything special from the outside but inside all the rooms and public areas have been refurbished. Rooms very comfortable and well appointed on 2 floors only.Note no lifts so if stairs are an issue ask for ground floor. Staff friendly and helpful.Food good. Drinks are a bit pricey but typical for this type of establishment. Small outdoor swimming pool in a delightful enclosed area(a sun trap when we have some). Plenty of car parking space even for a coach!! Overall good Best Western hotel.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking time out of your busy schedule to write us a review. It was a pleasure to host yourself and your guests at our hotel. The patio area that the swimming pool is housed in is South-facing so catches the sun for most of the day and is, as you said, a real suntrap and a great place to relax after a busy day sightseeing.

"food and drinks expensive"

3
websites325, Weston Super Mare 13/05/2018

food and drinks expensive rooms tidy great power shower free parking swimming pool not as it was suppose to be as advertised the area is very quiet and a bit run down the hotel could do with updating a bit

"Lovely visit"

5
Cj583, Newport, United Kingdom 06/05/2018

A very pleasant stay at the hotel, staff were very helpful and proficient. Plenty to see and do from here including a trip on the Camel Trail from nearby Bodmin. Good food, clean and comfortable rooms.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad you found our location convenient. We are, indeed, very lucky to be situated in an area where it is easy to get to Cornwall's top attractions. I hope that we get the opportunity to welcome us to your hotel again in the near future.

"Break away with our dog."

5
Sally B, Bristol, United Kingdom 30/04/2018

It was our first time at this Hotel.We were all made very welcome,even the dog had a special box with treats ,blanket and poo bags.The beds were very comfortable and everything you needed . Our room was no 36 ,so it was convenient to our car and easy access to the village and walks by the river for our dog.The food was also very good and plenty of it.The breakfast was especially good with lots to choose from. We would certainly recommend this hotel and would not hesitate to return.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. It is always great to hear that a guest would recommend us. We love our canine guests here at Best Western Fowey Valley and we are very lucky to have 6 rooms in our courtyard block that are perfect for access straight to the car park and, as you said, down to the river for great walks! I hope that we get the opportunity to welcome you all to our hotel again in the near future.

"Comfortable hotel in central Cornwall"

5
shekta, Coventry, United Kingdom 26/04/2018

We stayed here for a few nights and found it to be perfectly placed for visiting towns such as Padstow , Looe , Fowey etc. The staff were friendly , welcoming and helpful .The hotel and room was clean and comfy. The breakfasts were plentiful and freshly cooked. . We will definitely be revisiting , especially as we had to cut our stay short due to a family issue at home .

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. We are lucky with our location in that it is very easy to get to a lot of Cornwall's top attractions from where we are, I'm glad that you found this too! I hope that we will get the opportunity to welcome you again, and that this time you manage to complete your stay.

"Wedding Anniversary "

3
User 22/04/2018

My Husband and I stayed for two nights, Reception staff and manager were very friendly. The room was comfortable and clean, Furniture a little out dated.Bathroom was ok but the shower could do with being updated. We had a meal in the restaurant on Friday night, was seated and informed that there was about a 10 min wait, which was fine. We didn't have a starter but just a main meal, which took over an hour to arrive. While we waited we were just offered one bread roll each. There was only about 5 other couples in the restaurant on that night, so not really rushed off there feet. We would stay again.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Please accept my sincere apologies for the problems that you encountered in the restaurant during your stay. I will be speaking to our head chef about why you had such a long wait, as an hour is clearly unacceptable! I am really glad to read, however, that this has not put you off coming to stay with us again. I look forward to welcoming you back with us very soon and showing you that the service you received was not up to our usual high standards.

"Comfortable hotel in an excellent location"

5
LucyMcQ, Dorset 16/04/2018

We've had bad experiences of Best Westerns in the past - this was not one of them! A great hotel in a convenient location. We spent three nights here, visiting Newquay, Watergate Bay, Fowey and the Eden Project. The bedrooms were clean and tidy, with very comfortable beds. The hotel comprises of the main hotel with rooms, with a separate block with additional rooms that can be accessed outside (if you have mobility issues this may cause a problem). The hotel comes with free parking which was handy, as many of the hotels in Fowey do not offer this. Breakfast was a basic buffet but tasty and filling. The hotel is about a 10 minute drive to Fowey which has lots of lovely independent shops and a great choice of pubs, restaurants and cafes. This was the perfect hotel for exploring Cornwall. It has a small outside pool which wasn't open when we were there because the weather was poor. Great service from staff, our room was cleaned each day. If you are looking for a comfortable, basic, clean hotel this is it! We will be returning.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. We are very lucky here to have a large on-site car park which enables us to offer all of our guests complimentary parking. This is unusual in Cornwall where space is at a premium! Our location is one of the reasons why our guests come back time after time. As you quite rightly say it is very easy to get to a lot of the main attractions that Cornwall has to offer. I hope to see you back at our hotel very soon.

"A little gem "

5
Jed777, West Yorkshire 01/04/2018

This is the third time we've stayed here and I hope it won't be the last. It's a great little hotel, central for visiting Cornwall. The bedrooms have been recently renovated, with really comfortable beds and clean bathrooms. Breakfast is varied, with hot and cold buffet dishes and also hot dishes, such as kippers and smoked salmon, to order. It has a comfortable bar lounge, a small outdoor swimming pool and friendly and helpful staff. My only (tiny) issue is that breakfast is served from 7 till 9 during the week, which can be a little early for those on holiday. A small point which would never stop me from staying at this lovely hotel.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I can think of no higher praise than a guest returning time after time and still saying that they want to come back, thank you! We take a lot of pride in making our Hotel as comfortable as possible for our guests, our rolling refurbishments are just a small part of this. We hope to see you again soon, and maybe next time you will get to try out our lovely heated, outdoor pool.

"Really friendly and welcoming hotel"

5
User 26/03/2018

I recently stayed at the hotel for two nights and thoroughly enjoyed my stay. From our arrival on Friday, where we were welcomed by Deanne who offered to keep the kitchen open if we wanted to eat after our 6 hour journey, to the waiting Staff who looked after me on Saturday night when I had dinner in the restaurant, I felt very comfortable. The room was really nice, the bed was comfortable and there were generous amounts of tea, coffee and biscuits, which makes a nice change. Breakfast was very nice, with a lot of choice of healthy options, fruit, pastries and a full cooked breakfast. The whole atmosphere was very friendly and I would be happy to recommend this hotel to anyone staying in Cornwall

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your lovely review. I always think that if a guest says that they would recommend us it is one of the highest forms of praise. I was very happy to see that you were so well looked after during your stay and that you felt so comfortable. I hope that you will come back and see us another time and explore more of our gorgeous county.

"groupon deal"

4
sphinx304, York, United Kingdom 19/03/2018

room recently renovated so clean and comfortable. only downside, it was outside down one flight of stairs, then up another. not good in the bad weather .when I remarked on this I was told that the room we were in had been renovated, how lucky were we! food in restaurant very good,breakfast very tasty, and " posh fish and chips"very yummy.Staff friendly and pleasant. good position for eden project.

Jane M, Manager at Best Western Fowey Valley, responded to this review
We are very lucky with our team of staff here and I am always particularly pleased when there hard work is acknowledged by our guests in a review. Thank you! I am glad that you enjoyed our food. For me a big part of staying in a hotel is the indulgence of a cooked breakfast so we try very hard here to make sure that it is of a high standard and that there is plenty of it. We are very well placed for the Eden Project (just a 15 minute drive) and, indeed, for lots of other great attractions - The Lost Gardens of Heligan, Lanhydrock House and Pinetum Gardens to just name a few! I do hope that we get the opportunity to welcome you again to our hotel.

"Great Hotel, Great Staff"

4
NaddyOo, Lichfield, United Kingdom 18/03/2018

Big thanks to the BW team, in particular the polite and helpful Josh and Amir, for making our stay wonderful (less so to the rude young chap on reception that barked ‘Josh, BAR!!!!!' right in front us. Not how I expect anyone to ask someone to do something!) The room was lovely, food great, breakfast exceptionally generous, and an overall great stay! We took our dog with us so we were in an outside room, the only minor criticism was that people seemed to leave their dogs in the room alone, which lead to constant incessant barking whilst my daughter was sleeping which was a shame. Not sure that should be allowed really as they are welcome in the bar.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I will be making sure that both Josh and Amir see your lovely review, thank you for taking the time to write it. I would like to assure you that we do not encourage our staff to 'bark' at one another and I will be speaking to the young man concerned and informing him that only Barney (the Golden Retriever owned by our GM) is allowed to bark at staff! I am sorry that you were disturbed by other dogs around you and I can only reiterate that we love our canine friends here, and they are always welcome to join our guests in the bar.

"Very good value"

5
paulsuesherrin, Bath, United Kingdom 14/03/2018

Polite helpful staff. Clean pleasant room. Excellent breakfast. Groupon deal exceptional value. Lostwithiel very pretty with good shops and restaurants, and nice walks. Carvary meal was good. Adequate parking

Jane M, Manager at Best Western Fowey Valley, responded to this review
I was happy to read that you liked our hotel and the lovely little town that we're located in. I really like all our quirky little shops here in Lostwithiel, and find them particularly useful for finding that unusual present for 'the person that has everything'! The Groupon deal is, indeed, great value. Look out for us again this coming year when we will be running a similar deal. Thank you for taking the time to write us a review.

"Lovely stay"

5
Frank N, Bristol, United Kingdom 11/03/2018

My wife and myself stayed for two nights on a Groupon deal. Our room was clean comfortable with all we would need for a short stay. The breakfast one morning was freshly cooked on the weekday and buffet on the weekend, and both were excellent . We did eat in the restaurant and found both food and service first class. Fowey Valley is a lovely no frills hotel and I would defiantly use it again and recommend to family and friends.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you very much for your review. In my opinion there is no higher praise than being recommended! We tend to run a breakfast buffet on our busy days as it makes things so much quicker for our guests who want to 'fill up' and then make the most of their day. I'm glad that you enjoyed both our breakfasts and our evening meals. I hope that you will be able to come back and see us again soon.

"Friendly, homely, great value."

5
User 09/03/2018

Had a 2 night break taking my mother away for her birthday. The hotel offered amazing value. Nothing was too much trouble for the staff. Spotlessly clean and comfy room. Easy parking. Will certainly be back. We were delighted. Thank you to all the staff ??

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you so much for your great review. We are lucky to have great parking facilities here, which is quite rare for Cornwall! We are very lucky to have an amazing team here at Fowey Valley who keep our rooms immaculate. I am very proud of them and their hard work.

"Groupon deal "

4
User 09/03/2018

The hotel looked a bit tired outside but was lovely inside. Room cozy & staff great. We did eat in restaurant the first night food was good but unfortunately wasnt very hot we did mention to the staff & it was pinged but still not hot enough which was a shame. Breakfast lovely though... would go back ..

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I was sorry to learn that our evening meal did not meet your expectations and I will be speaking to my chefs regarding this. I was happy to read that they managed to redeem themselves at breakfast! I hope that we will have the opportunity to welcome you again soon.

"SECOND VISIT PROVES AS GOOD AS THE FIRST !"

5
DAVIDSMITH48, PORTSMOUTH, ENGLAND 09/03/2018

Stayed at this hotel 18 months ago and as we enjoyed the stay so much we re-booked for our latest visit to Cornwall. Ideally situated in a central position in Cornwall it is a great base to work from for travelling in any direction. Clean, well appointed rooms and extremely helpful and friendly staff. Good English breakfast. Recommended to all.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. We are, indeed, very lucky with our location here in Lostwithiel and it is very easy to get to a lot of the major attractions. I was glad to read that you found it so convenient. I am very proud of my staff here and I firmly believe that it is testament to their hard work and dedication that they are mentioned so often in our reviews.

"Lovely Hotel"

4
Lady2964, Bristol, United Kingdom 05/03/2018

Wasn't Impressed by the outside of the hotel but inside was a different story. We were greeted by Deanne on reception who had great local knowledge of the area and was a big help. Our room was very comfortable, modern and clean. Lovely breakfast with so much choice. All staff were very pleasant.

"5 week work trip"

5
Poddyr, Thrapston, United Kingdom 03/03/2018

I stayed at this hotel through February and into first days of March, I found the hotel to be clean and comfortable, the bar area has a nice fire to sit by through the cold but the rooms were warm and cosy as well with radiators you could control yourself. the food was good and well presented but the high points for me was the staff as nothing seemed too much trouble and through the busy or quite times they were just as good. i would definitely recommend this hotel and will visit again though this time for a holiday and not work.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I always find it particularly satisfying when the hard work of my staff is recognised in a review. Thank you. I hope that you will find the time to come and stay with us again under more relaxing circumstances.

"Winter break in sunshine before the snow"

4
jenni907, Caerphilly County, United Kingdom 03/03/2018

From the street this hotel isn't impressive but never judge a place before stepping inside! I stayed for three nights. The room was very comfortable and warm despite outside temperature. Modern bathroom with big shower. All spotlessly clean. Cosy bar with fire and comfy sofas. Food very good. Staff and residents were friendly.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad that you enjoyed our cosy bar, a great place to sit on the cold evenings we're having at the moment.

"Awesome"

5
wezal1, Briton Ferry, United Kingdom 01/03/2018

Arrived and had a lovely welcome, the food was delicious (especially the pudding) with a great morning breakfast buffet. Our room had a beautiful view and was spotless with great facilities! Thank you for the amazing stay :)

"Great Time out!"

5
Torcorn, Torpoint, United Kingdom 24/02/2018

Recently returned from Fowey Valley Hotel after 3 day stay. We were not disappointed. Location of hotel perfect for us on our quest to sample our ‘neck of the woods' of Cornwall. Hotel well-appointed with very amenable staff, room and facilities perfect (lovely Cornish tea!). Food lovely with all usual items for breakfast and wonderful Ribeye steak at dinner. Notable also, for hotel clients, free car park.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm so glad you enjoyed your stay with us. I'm particularly fond of the Cornish Tea myself! We are, indeed, very lucky to be one of the few small hotels in Cornwall to have a large car park and we like to share our good fortune with our guests by keeping parking complimentary for them. I do hope you will come and stay with us again and explore some more of what our gorgeous county has to offer.

"Wonderful breakfast and a very comfy bed!"

5
_rosaldred, Chichester, United Kingdom 23/02/2018

The hotel was very good indeed. I think we had one of the smaller rooms in the oldest part of the building, but it was still quite spacious and very nicely decorated and a very comfy bed, and the bathroom was quite querky as it was down three steps, but again very clean and nicely fitted. Wonderful breakfast, with so much choice from cereals, fresh fruit, pastries, full cooked (with super sausages, and thick bacon) to freshly cooked smoked haddock or smoked salmon with scrambled eggs. All staff were very pleasant too. Not to forget Barney the dog! 10/10 !!

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you very much for your kind review. I always find it particularly gratifying when my staff are praised as it is nice to see their hard work recognised! I'm sure Barney will have a good 'tail wag' when I let him know that he's been given a mention. I hope that we will get the opportunity to welcome you to our hotel again in the very near future.

"This is a friendly hotel with very comfortable set up."

4
User 20/02/2018

The hotel was wonderful! We traveled by train from London and it was 10 minutes from the station. Nice walk through town, passing many antique shops. It is a loverly town and an old capital of Conwall, which I learned at Eden project. The town was lovely and people were very friendly. My son played football at the local park and said if the boy lived in london they would be good friends! We enjoyed our trip and loved visiting eden project! Thank you to all the staff for making it comfortable trip.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I was so glad to see that you had a comfortable stay here with us. We are very lucky to be situated in such an historical, pretty town with friendly local residents. The Eden Project is indeed a wonderful attraction and we are fortunate to only be 10 minutes drive from it.

"Relaxing stay"

5
Markksmith, Bristol, United Kingdom 17/02/2018

I have just stayed here for a week on business, you get a really warm welcome from reception and all the staff who are really friendly, my room was well appointed with a fab coffee maker, with views out across the garden, everywhere is immaculate, very comfortable bed, a great choice of options for breakfast inc lots of fresh fruit, yoghurt and the usual cooked options, there is a nice bar area where you can eat and watch sky sports, the evening meals I ate there were all well cooked and presented as were the deserts, all in all in can recommend this place, so much so I am going back next week! Thanks for a nice stay all of you

Jane M, Manager at Best Western Fowey Valley, responded to this review
Well, for a stay to be called relaxing when you are here working we must be doing something right! Thank you so much for this great review, hopefully we'll see you again soon.

"Weekend Break "

5
Buckers18, Santorini, Greece 12/02/2018

We recently stayed here for one night and were pleasantly surprised by how nice the hotel was . The rooms were comfortable with tea and coffee making facilities, a very comfortable bed and a iron and ironing board in the room. We were greeted by a very friendly assistant manager who went out of his way to make our stay even more pleasant I think he was called James or Chris. He was kept very busy running the front desk and the bar and done a extremely good job of both . The breakfast staff were also very pleasant especially Amid I believe he was called . Thank you all for making our stay a very enjoyable one

"What a Team"

4
User 10/02/2018

My husband and I spent 3 nights at this hotel last week. My husband became ill shortly after arriving and the Staff were wonderful. All members of staff were so kind, caring and very helpful. The room was spacious, comfortable and modern and the shower was first class. The food was delicious and beautifully presented. The lounge was very comfortable with a welcoming fire. Well worth a stay and I would recommend to others. May I say a big thank you the Manager and all members of staff.

"Late night one nighter"

5
Gill P, Lymington, United Kingdom 10/02/2018

Just a charming and welcoming hotel, I was only there for one night on a business trip but the highlight was definitely breakfast, beautifully and freshly cooked (thank you chef) but delivered and waited on by a personable and charming man - worth going back just for the breakfast.

"Perfect and high quality room refurbishments"

5
nick230v, Tamworth, United Kingdom 08/02/2018

It's been some time since I was last here, but stayed recently on business and was very impressed with the high standard to which everything has been upgraded since my last visit. (I don't do many reviews but felt this was needed a mention) The rooms & bathrooms have been professionally refurnished to a very high standard and represent exceptionally good value in my view (and I travel a lot) Excellent staff too (Claire on reception great contrast to a hard day just to book in with someone so welcoming & genuinely & professionally ensuring you have a good stay) - as I have come to expect from almost all BW hotels - you do feel there's more of a personal touch with most B West staff compared with some of the bigger chain & other hotels I also frequently stay in. Not the busiest of bars - But I was there for one day again mid week & never going to be that busy - always local pubs just down the road if that floats your boat. Parking good too - maybe gets busier in summer - can't say, but I parked a large van no issues in carpark. In a nutshell - If you need to be in this part of the world, then this is a hotel you should definitely consider - they have obviously spent some decent money to make the rooms & bathrooms on a par with way far higher priced *exclusive* hotels I've stayed in.

"Weekend"

5
higherweek, South Molton, United Kingdom 08/02/2018

Thoroughly enjoyed our trip to Lostwithiel, not realising that it was a dog friendly hotel decided to ring in the morning to see if our dog would be able to be in the room with us, the receptionist couldn't do more to help us by upgrading us to an excellent large room with everything that was needed, plenty of coffee, tea and biscuits, the staff were very helpful and cheerful, excellent breakfast catering for all tastes, Sunday evening we tried the carvery delicious with plenty to choose from. We would definitely stay here again when we are next visiting the area

"Pleasant weekend "

4
Chesterpi, Yelverton, United Kingdom 07/02/2018

My friend and I stayed there for a weekend and found it to be really comfortable. The room was clean and warm and the water hot and plentiful. The breakfast was lovely and we were told by the staff that if we required anything else, they would get the chef to cook more! I found all the staff to be attentive without being overbearing. It's not the prettiest of buildings but I'm really not bothered about that!

"Such a lovely hotel "

5
desney, Torquay, United Kingdom 04/02/2018

We stayed here with friends it was so friendly. Room was a deluxe and was lovely. Showers amazing. Breakfast range covered all tastes. Staff in restaurant so helpful and polite. Fire in lounge lovely to sit around. We really enjoyed our stay. Jane Moore manager also was friendly and welcoming. We have no complaints at all. Many thanks we would defo stay here again

"Comfortable Stay in Friendly Hotel"

5
Fiona W, Minehead 26/01/2018

My husband and I stayed here for three nights in a very comfortable, quiet and well equipped room with a large super-comfy bed and beautiful bathroom. Breakfasts are superb with lots of choice and plenty of fruit: fresh, dried and fruit salad. Build your own muesli is a great idea. The meal we had in the restaurant was very good. The menu is quite limited but all the starters and main courses we had were excellent. We had no room for pudding, sadly. The staff are all very helpful and friendly and we will be staying here again.

"Not welcome at the inn"

2
RC2412, Newcastle upon Tyne, United Kingdom 24/01/2018

I have had the unfortunate experience of stopping at this hotel on two separate occasions late November and early January. The hotel is a typical best western apart from the attitude of the staff , they were surly and had a couldn't care less attitude towards myself and my colleague. On two occasions meals were put in front of us and the server explained that they had mixed our orders up which resulted in us swopping different items from one plate to the other, surely when they knew this they should have addressed this in the kitchen. One morning i was refused breakfast and when i asked the reason as it was still clearly within the advertised times the manager Simon Bell appeared and i was asked to stop threatening his staff. His attitude was highly offensive and his accusations totally unfounded.

"Friendly"

4
alysonteapot, Nottingham, United Kingdom 23/01/2018

Cosy little hotel, did what they could to make us welcome. Nice meal in restaurant , tasty buffet breakfast with plenty of choice, would visit again. Not much to do in quaint little town but a few interesting shops scattered about the side streets.

"Generally good"

4
musicmaam2000, Hove Sussex 21/01/2018

We visited this hotel for a few nights in October. The hotel itself looks bleak from the outside, but inside it is ok and the rooms are good. We had an upgraded room on the ground floor and it was a good size, large comfortable bed, and good modern bathroom. There is a good sized car park round the back which is up a very narrow road, but it is very useful. Breakfasts were good with some food cooked to order. However we didn't rate the evening meal and went elsewhere after the first night when the food was poorly cooked and unappealing. The location of the hotel is good, and we were able to walk into town every evening for a meal. Highly recommended are Trewithen restaurant and Asquiths, where the food was really cordon bleu, but the prices not too high. Also the Italian Calogeros was good. The good location of the hotel meant we were in easy driving distance of The Eden Project one way, and Lanhydrock, a National Trust place in the other direction. The hotel has a lovely little garden area and pool which weren't usable at that time of year, but must be lovely in the summer.

"Ruby wedding weekend"

5
David S, south Gloucestershire 09/01/2018

This was our 3rd visit to the Best Western Fowey Valley and it was the usual comfortable ,friendly atmosphere we'd experienced before. Our room was convenient for walking our labrador and a clean ,warm nest on a very cold but bright weekend.Breakfast set us up for a long walk on both days and the Sunday carvery was excellent. The staff are very friendly and couldn't do enough for us. Well done again we'll be back!

Jane M, Manager at Best Western Fowey Valley, responded to this review
All guests are welcome here but we do have a particular fondness for our canine friends! It was lovely to be able to welcome the 3 of you again and to help you celebrate your Ruby Anniversary. We look forward to seeing you again in the very near future.

"excellent"

5
CAROLChelmsford, CHELMSFORD 09/01/2018

Room and beds clean and comfortable, staff friendly and helpful, breakfast very good. Very quiet when we visited in January but we would not hesitate to recommend this hotel. Room in hotel very quiet, we had room 15 upstairs.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your charming review. We are lucky that the vast majority of our rooms are nice and quiet, as we are situated in a quaint Cornish town that is still - as yet - undiscovered by the masses! I hope we get the opportunity to welcome you back to our Hotel.

"Best place for a chill out break"

5
AlAinDocM, Humberside 02/01/2018

Lostwithiel is a great place to use as a base to explore Cornwall, the Best Western Hotel is a good place to use as your base. The hotel can be as formal or informal as you want. I have stayed here on my own but I have also stayed here with my Wife and our Dog. The hotel has a bar and lounge to relax in whether your using the Hotel for a visit/holiday or your on business. The staff from reception, the Bar, Housekeeping or Dining room are all very courteous and helpful. Tip for visitors; contact the hotel direct for booking and ask about current packages. Good luck with your visit and be sure to enjoy yourself.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I am always particularly happy when I read a review that praises my staff. They work so hard and it is especially gratifying when that is acknowledged! Thank you for your kind review which I will take great pleasure in sharing with the rest of the team.

"Christmas 2017"

4
User 28/12/2017

We have stayed here a number of times and this was our best stay. The hotel was busy (Christmas Eve - 27th) and we were wondering how well they would cope but there seemed to be a lot of staff on and everything went very smoothly. The rooms (superior) looked as though they had recently been redecorated, were of a good size and nice and warm. They were serviced promptly every day. Christmas Day lunch was a masterclass in efficiency and the food was excellent (we had pre-ordered and gluten and dairy free options were catered for and delicious). Based on this visit we would stay here again.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I'm so glad that you enjoyed your Christmas with us. We hope to see you again very soon.

"Lovely hotel"

4
SuzeR2013, Caerphilly 21/12/2017

Lovely hotel close to the centre of Lostwithiel. Very helpful and friendly staff . We were out of season so breakfast was a little restricted but good all the same. The room was comfortable and spacious with free wifi. Would definitely visit again.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to write us a review. I'm glad you were comfortable. We hope to welcome you again soon.

"Weekend break"

4
shaunwarren1, Exeter, United Kingdom 18/12/2017

Very good stay , staff very helpful & pleasant the only issue is menu a bit limited apart from that highly recommended , very quiet ideal to allow you to recharge your batteries , Only stayed at this Hotel in the winter months so would like to return in the summer to try out the swimming pool

"Lovely hotel"

4
Funnybunny75, Birmingham, United Kingdom 15/12/2017

Lovely friendly hotel. Good location for eden project and st. austell. Goods rooms. Fast free wi fi. Great food at breakfast and evening. Prices in restaurants for some dishes a little over priced. Our bed was a bit lumpy - not the best for a chronic back pain sufferer! However local village lets it down - only one pub open. Everything closed on Sunday.

"Convenient and friendly"

4
David N, Bristol, United Kingdom 15/12/2017

We had a very well sized room, with plenty of seating room and a large shower room. The bed was very comfortable. Breakfast is excellent. The restaurant is good value for an evening meal. Staff were all friendly and helpful. Overall an excellent base for the coast around Looe / Howey / Polperro / Mevagissey. The hotel is quite easy to miss as it has a very small frontage. Lots of parking.

"Great place to stay"

4
Edward F, Beddau, United Kingdom 15/12/2017

During the annual visit to Cornwall for the Christmas present exchange, decided to stay at this hotel & I am so glad I did! Quirky hotel with friendly staff, was advised that I not be able to book an evening meal due to a prior large event having been booked. This was not a problem for me, as I was visiting relatives & yet it could have been an issue. I arrived at the hotel quite late & the signage for the car park wasn't great! The room was clean & tidy (with some slight repairs required) and I enjoyed the breakfast the following morning. The food was fantastic & enjoyed it immensely. I will certainly be booking this place again next year, as it was incredibly good value for money compared to so many other places that I have stayed at, during this annual of visits. I also needed to visit a garage as a result of hitting a pot hole & would heartily recommend the 'Downed Garage' on the outskirts of Lostwithiel.

"Ideal weekend stay"

4
jupiterBodmin, Bodmin 11/12/2017

Having relocated from Bodmin to Torquay just 2 weeks previous to our visit,we stopped for one night following a works Christmas dinner in Lostwithiel. Checking in was handled in a v.friendly and efficient manner.Our room was very clean and comfortable but a little cool on arrival,but soon warmed up. We did not use the breakfast facilities so cannot comment on this aspect. The room price was very competitive and we would definitely recommend this hotel on our experience.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your kind review. I'm glad your return to Cornwall was such a positive experience.

"Nice hotel with very friendly staff"

4
Jennifer S, Poole 08/12/2017

We stayed here using a very good out of season offer and so it represented extremely good value for money. The room was spaceous and warm and clean. My only problem was the bed wasn't very comfortable and neither were the pillows - the bed was hard and the pillows lumpy. However this really is the only thing I found wrong. Really nice breakfast and all the staff were friendly and helpful - especially the young lady at breakfast who zipped around keeping everyone happy.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. I will pass your kind words onto Bryony, who since your stay has been promoted to Breakfast Supervisor!

"Worth a stay"

5
User 05/12/2017

Booked via groupon. Booking was efficient as was check in. Normally we would not purchase deals from any hotel that charges for Friday and saturday night stays as i find this an insult to guests. 2 Days before our stay we were emailed about the hotel restaurant not being available Friday night due to a function. Our journey was 4 hours from Staffordshire but ended up 6 hours with traffic. Arriving around 9pm and once finding a parking place which is very scarce despite 2 parking areas available, there was loud music coming from the hotel. Check in staff said it will end 10:30pm which it did. Looking forward to a bath in room 20, only a rusty looking water flowed out the hot tap. Dialling reception got no response after 3 tries. I dialled from my mobile the hotels direct number and my call got answered. Reception said the water is nothing to worry about and should be fine and they would get maintenance to look at it......after flushing my toilet the water is clear, does that make it clean?. The second night after i bathed my wife ran her bath and the water had returned to near normal colour. We never did hear back about the reason for the rusty water but my knowledge regarding hot water "rust" means i know its not normal and can be a health hazard for a few reasons particularly if swallowed. Our room, beds and stay can't be faulted. Breakfast was very good and the sausage particularly was of a good quality. Staff were very young but friendly and efficient as well as helpful. Our room was tidied and complementary tray filled. Dont forget to register your car registration at reception as the car park is administered by a private parking firm.Nice hotel and stay within easy travel of supermarkets, petrol station and the beach as well various attractions which you can just Google; "things to do in PL22 0DD" and Trip Advisor has a list of things in the area. There's no reason you can't enjoy a stay at this hotel in a nice area also.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Thank you for your review. We are indeed very lucky with our location, and it is very easy to get to lots of different areas from here, which makes us an ideal base for exploring all that Cornwall has to offer.

"Nice Hotel service could be better. "

3
User 04/12/2017

We stayed here for three nights over the weekend. The hotel was really nice and clean with a lovely lounge and the beds were very comfy. Tea, coffee and milk was not replenished daily. Reception staff were happy to help and always friendly. Bar staff were pretty useless. We were kept waiting on a number of occasions and were told draught beer was off - but wasn't off to two locals while came in after us. Booked the hotel on understanding there was a restaurant but were told the day before that there was a function on so we could not eat there. Not very good when we had spent 6 hours travelling. Luckily there were lovely pubs around the area.

Jane M, Manager at Best Western Fowey Valley, responded to this review
My apologies for the poor service that you received from our bar staff while staying here. Despite your perception on us, we do take customer service & standards in our Hotel very seriously. We endeavour to extend a warm welcome to all who visit the Best Western Fowey Valley and offer a product that exceeds their expectations; unfortunately, it is regretful that we have failed you on this occasion.

"Health and Safety concern"

3
PPMcM, Chippenham, United Kingdom 01/12/2017

Stayed 3 days. Nice hotel, lovely deluxe room, worth upgrading, great breakfast. Evening meal didn't quite come up to expectations when considering the price, a bit expensive. My main concern was the internal fire door upstairs was wedged open the whole time, others occasionally. Fire inspection failure?

"A few days away for R& R."

3
patdo2016, Chipping Sodbury, United Kingdom 28/11/2017

We were looking forward to our break , the Hotels frontage does not do it justice, enter from the rear car park and it improves. Our ground floor room was fairly spacious with everything we needed.Told at reception we would need to book for evening meal as were very busy.--at the most we only saw 8 other people dining, from an interesting but fairly limited menu. Food was o,k, the head waiter though put us off dining there for the further 2 nights of our stay with his over the top fawning over you as you ate. Also we ordered a bottle of white wine for me and a bottle of red for my husband--just the red turned up, asked for the other bottle he imferred that we had made the mistake and surely wouldnt want a bottle each !!, how wrong. Soon remedied though.

"Nice little hotel - not too "corporate""

5
User 27/11/2017

Stayed for 3 night Staff very helpful, slight electrical problem with our room due to the refurb but fixed no issue while we out at dinner. Breakfast excellent. Sunday evening carvery a very good idea and good value Room spotlessly clean and made up very efficiently each day Walls a little thin, I could hear downstairs snoring! But the bed was extremely comfortable so I wasn't kept awake for too long Would stay again and our new favourite place to stay in the area If you come in the summer there is an outdoor pool too (not a joke!). Clearly too cold to be used in the winter

"Lovely weekend"

4
Daleleeds12345, Nottingham, United Kingdom 26/11/2017

Stayed here this weekend with a group of us. Can't fault the hotel. Rooms lovely and clean and never had so many sachets of tea and coffee and not just normal coffee but decaf as well. Breakfast was really nice and the sausages the best quality I've had at a hotel. Staff friendly and even joined in with our games.plenty of car parking places. Will return with the family

"Travelled with dog"

4
DevonSueC, Devon 24/11/2017

We had an offer of two nights staying at this hotel, our greeting by the reception team was great, we arrive with our cockerpoo, his first night away from home, and the fuss ade of him at registration was great. Out room was on the first floor, a comfy room double bed and single bed,, tea and coffee making facilities an arrival pack for our pet included two feed bowls, blanket and treats. We chatted to the really friendly manager with his dog. and he pointed out places to visit and run the dog. The walk along the river leading to a large park is easy to reach.and Par Sands fantastic to run the pooch Breakfast was set up for us in the bar [dogs are not allowed in the restaurant, quite right too as not every one wants a dog looking at them] the bar area was fine, a table with waitress service for tea and coffee, etc help yourself buffet style breakkie was available and plenty. Local pubs all take dogs and food is good in the area. A lovely time was made better by the friendly staff. These are a credit to the Management team

"Winter Break"

4
mrbigishome, London, United Kingdom 24/11/2017

We purchased a Groupon deal for 3 nights at this hotel. There is ample parking at the rear and side of the hotel. Registration was nice and easy. Our room was in an annexe on the ground level and had a double a single beds. A well presented bathroom, slightly dated but clean and spacious and a big flatscreen TV on the wall. Our only complaint was that both beds were excessively soft and dipped in the middle. I have a bad back, so found this a bit uncomfortable. The room had a digitally controlled radiator, which really knocked out the heat. We turned it off as it was very mild and we prefer to be cooler. Breakfast was excellent, a lovely room, over looking the outside heated pool, which is closed at this time of year. Cereals, croissant and danishes, fruit, yogurts and grains, toast and an excellent cooked Cornish breakfast. The sausages, pork and black pepper were exceptional. The staff were lovely, polite and efficient. We didn't use any other facilities, so we can't comment. We used it as a base for viewing the area. We were 10 minutes from the Eden Project and Lanhydrock, a National Trust house and garden. The house was closed, as they were preparing for the Christmas season. The Lost Garden of Heligan was only half an hour away, just the other side of the nearest big town of St Austell. There are more luxurious hotels to stay in but if you want a good base camp, where you will eat well and be looked after, while vising the many delights of East Cornwall, then this won't let you down. Forgot to mention, lots of little local shops in Lostwithiel, pasties, pies, clotted cream (not Rodda's but local farm produce) etc. It isn't the prettiest Cornish town but it is honest.

"Perfect for exploring"

5
Dev0ndame, Exeter, United Kingdom 22/11/2017

Stayed a couple of nights in a family room in the courtyard. 5/5 for cleanliness, comfort and facilities. Easy access to the car park which was great as we had a dog with us. The staff were friendly and always helpful. The breakfast was great; fresh fruits, cereals, pastries and cakes, rolls and lovely breads plus locally sourced full Cornish cooked breakfast. The hotel is very well placed to visit Fowey, lanhydrock, Eden etc and Lostwithiel is in itself a lovely town with riverside walks. I would happily return

"Good location for St Austell "

4
NatExeter, Exeter, United Kingdom 21/11/2017

I bought a night's stay for 2 adults & 2 children (7 yrs old & 6 months old) on Groupon, so didn't know what to expect. The hotel is dated and could do with an overhaul. But it has character. The family room was an ok size. Beds were a bit lumpy. It was refreshing to see that the room had a decent size TV & it was mounted at an angle so all could see from bed. The bathroom was a good size and the shower was a spacious cubicle and very powerful. I dealt mainly with Trina, right from the time of booking. She was always very attentive and quick to respond to any enquiries that I had. Also the Lady on reception on Sun morning was very helpful and friendly. The breakfast was absolutely delicious, there was self service as well as specialised items on the menu. Would visit again if in the area.

"4x4 christmas off road event"

4
User 20/11/2017

Well what canI say as The Norm they look after 15 of us boys from the Bristol & West Off Road Club Christmas weekender.The Staff were very helpful. It's just a pity that every thing else was closing @ 20.30 went into the local chippy & got told they were closing & wouldn't put Any more food on the fryer. lost out on over£100 or more. So back to the pub we went Thank God for the Royal Oak. Great food.

"Lovely Staff"

5
maureen47, topsham 16/11/2017

Had a lovely few days staying here food was good staff very welcoming and rooms were clean beds comfortable. Ideal place to stay to travel around Cornwall. Highly recommended. Very nice pubs in the town to visit.

"Short Break"

4
User 16/11/2017

Just returned from a three day break . The hotel is very nice , our room was spacious and nicely furnished with a nice big window . The bed was very comfy too. Plenty of pillows . Breakfast could finish at 9.30 to allow a little more time for those who want a lazy break. We did not eat in the restaurant for dinner other than Sunday Carvery, which was adequate and good value , as the dinning room lacked any atmosphere. But, all in all, a lovely hotel and would certainly stay again.

"short stay at Fowey Valley Hotel"

4
Betty M, Gosport, United Kingdom 14/11/2017

Had a lovely three days at the Fowey Valley Hotel. Room was very comfortable and roomy. Had breakfast every day, but did not eat in the evening as we had met family and eaten with them. The only criticism was that the room was very hot, tried to turn heating down but in the end turned off completely. Will definitely visit again.

"Rushed breakfast "

3
User 11/11/2017

Lovely room, everything we needed, only issue was breakfast, they told us 7-9am, first morning we got there at 8.50am they started clearing away 9am so couldn't have pastries or toast which we like to have after our cooked breakfast, not before! The second morning got there at 8.40, buffet breakfast but no sausages, hash browns or eggs, they said we could order them, they took 20 mins to come at which time they had started clearing the pastries, toast etc so couldn't have anything else after, when on holiday we like a leisurely breakfast but we felt rushed on both days, think they need to get that sorted!!!

"Comfortable stay."

4
WelcombeSue, Welcombe, United Kingdom 10/11/2017

We had a very comfortable break at The Best Western in Lostwithiel. The only thing that could be improved is the times of breakfast. It would have suited us better if breakfast ended at 9.30 or even 10. 7 - 9 is fine, if you are staying at a hotel for business, but it's a bit early if you are on holiday. We stay in hotels a lot and 9 is unusual, even on weekdays.

"Very nice break"

4
User 09/11/2017

We enjoyed a 3 night stay at the hotel. Upon arrival we were pleasantly surprised with our room, the beds were really comfortable and the shower was really good. We enjoyed the carvery on the Sunday night and the following 3 breakfasts. The hotel was in a good position as a base for traveling and we visited Polperro, Fowey, St Austell, Liskeard, Looe and the Eden Project easily. The staff were friendly and helpful and we look forward to returning one day.

"great location"

3
susanbush2017, Derby, United Kingdom 08/11/2017

We stayed for three nights in room 21 which was spacious, clean and comfortable. I felt the bathroom could have been improved with the addition of a cabinet of some sort or shelving as there was nowhere to put toilet bags apart from the floor. There was one narrow shelf. The water was hot and the shower powerful. The noise from other rooms flushing toilets and running water was quite loud at times. The breakfasts were good but we didn't enjoy the carvery. The beef was inedible as it couldn't be chewed, we pointed this out to the waitress who said she would 'tell the kitchen'. We were disappointed that no-one from the kitchen came to apologise. The staff were all very friendly and we would certainly stay again.

"Mr.Philip Heffer"

3
User 07/11/2017

We stayed on Sunday 5th November. We had room number 35, which was clean warm and inviting. The restaurant was another matter. Being a Sunday, the evening meal was a carvery. We had confirmed a vegetarian option was required. It transpired that a nut roast was not one of those options, which as a regular diner in similar establishments, I would have considered this option as a regular vegetarian requirement with a carvery. The mushroom Wellington was apparently out of stock and therefore the alternatives were baked fish or a tomato and chilli risotto. Which were not compatible. We asked for a non alcoholic lager/beer. These are apparently not stocked by the hotel, as there is no call for them. The yorkshire puddings were dried out and inedible.we were very disappointed Phil Heffer

"Most Enjoyable Stay"

5
ATRider, Epsom, United Kingdom 06/11/2017

We stayed here for two nights over the half term holiday. We found the hotel comfortable, the food good and the staff friendly. They were especially good with my son who is 9 years old and has special needs. The staff made our trip and I would recommend this hotel.

"Best western, Fowey Valley "

3
User 06/11/2017

My partner and I have visited Best Western twice in 3 months. The hotel and surroundings are very nice and the view outside is lovely. There is a lovely cafe around the corner if you decide to have breakfast somewhere else and there is a nice pub very close too. We did not eat breakfast or dinner at the hotel so cannot comment on the food. The bedroom and bathroom facilities are clean, spacious and tidy. The bed is comfortable to sleep on. The only downsides were, the TV had terrible reception and the sound kept cutting out and the shower has extremely low pressure. On our second visit it was so bad that the water kept going from ice cold to boiling hot water. Other than that, the staff were friendly and the location is great as it's close to Polperro and Fowey.

"Enjoyable stay"

5
maria451, Bournemouth, United Kingdom 02/11/2017

My husband and I spent three days here in October. We had a large room in the annexe. The room was very clean and warm. Good supply of tea/coffee facilities. Nice large bath sheets for the shower. The staff were all very pleasant. Check in was efficient. Service at breakfast was very good. The hotel was very busy so it was buffet breakfast but you could order salmon, scrambled, poached eggs etc. I especially enjoyed the fresh fruit. We did not eat dinner in the hotel so cannot comment. There were guests using the heated outdoor pool each day. I would definitely recommend Best Western Fowey.

"Excellent stay"

5
User 25/10/2017

Friendly staff, comfortable room with great shower. Have always driven through lostwithiel but this was the first time we had chance to explore and discovered a picturesque and historical town. We will definitely return

"Family Get Together. "

4
Sheila442014, Bristol, United Kingdom 25/10/2017

First visit to this charming little town. The Hotel was very central for our family visits , and was better than expected. We asked for 3 ground floor rooms , and that is exactly what we got. My very elderly Mums room ( room 2 , was particularly good with a walk in shower . The rooms were very clean and the beds were surprisingly comfortable for an older Hotel . We stayed in the Hotel for the Sunday night Carvery which looked very good . However the Beef was very tough and dry , and I thought it had been left over from Lunch time.? I had a word with the staff and was given a completely new plate of food with different meats which were great. On the downside , the very young waiting staff were conspicuous by their absence , and we were kept waiting a long time for our wine and water, and had to ask several times. When we booked this Hotel , we did know that breakfast was an extra £12 per person , so as we don't eat much for breakfast , we did not eat there. I do feel that the Hotel should at least offer a smaller option at a reduced price .! Overall , the reception staff and Bar Staff were very nice and helpful , and went the extra mile to find my husbands glasses.We would definitely stay there again when in the area.

"Comfortable"

4
User 25/10/2017

Good hotel with comfortable beds, close and safe car park, helpful staff. Good for exploring Cornwall, Eden Project. I cannot say the same thing about restaurant, they have a lot to improve- the food was cold, the wine was warm, the medium rare steak was dry. And I ate the most expensive English breakfast-13£!

"Great Stay and very Dog Friendly "

5
User 23/10/2017

My mother and I stayed for 3 nights with my dog Tilly. The hotel was very welcoming with great facilities for us and the dog. We stayed in a family room which was very spacious and clean. The only downside was the bathroom floor which seemed to have a lot of condensation but otherwise was well maintained. I thought it was excellent value for money and the breakfast was excellent.

"Great location for this part of Cornwall....."

5
KEITH M, Camberley 21/10/2017

My wife and I had a very pleasant stay here in Oct '17. We had a lovely spacious room at the front of the hotel which was clean and very comfortable in every respect. Ideally located for the north and south Cornwall coasts, both of which have some lovely old fishing ports to visit. As a huge bonus, we had very good weather. The Eden Project continues to be an amazing place. Very pleasant and helpful staff. This makes such a refreshing change when compared to some other hotels we've used recently. Excellent breakfast. Dinner menu rather expensive. Sunday carvery - delicious and good value! Overall.... we had a very pleasant stay with BW, Lostwithiel. Go ahead - book it!!

"We said we would return - and we did."

5
Jeanette R, Penryn, United Kingdom 17/10/2017

We first stayed at this hotel in Nivember 2016 - two nights and three days of pure enjoyment. As we drove away we said we would return - we just have. It was another perfect two night stay. Standards remain unchanged - that is: excellent in every respect. The friendliness, helpfulness, and professionalism of the staff is unwavering. The comfort and facilities in the room was of a high standard - just as we found last time. Breakfast was superb. Undoubtedly there will be a third visit to this great establishment - maybe sooner rather than later! (The boxes below are not allowing me to click to give my rating but for sleep quality, service, and value I give all categories five stars.)

"Brilliant customer service!!!"

5
Tony B, Nottingham, United Kingdom 16/10/2017

We recently stayed for 3 nights and the staff couldn't have been more helpful. A special mention for the Deputy Manager Jane Moore who was great from the moment we walked through the door. The hotel industry is in need of a few more stars like her. WELL DONE JANE!!!

"excelent hotel .would definately stay againnext time in Cornwall. nice and central."

5
Dave H, Willenhall, United Kingdom 16/10/2017

It was an excelent hotel to stay at with good food and sleeping quality as expected. would recomend to all. it is ctral for visiting all Cornwall, dont know about bus service but there is a train connection.

"3rd visit - as excellent as ever"

5
Angela L, Blandford Forum, United Kingdom 15/10/2017

As well as being in an excellent location for exploring the beautiful Cornish coast, villages and moors the main feature of this hotel is the customer service and the relaxed atmosphere. The room was as light, clean and comfortable as before with wonderful shower. The staff are predominantly young but appear very well trained to look after you - nothing is too much trouble. Will be back again.

"Lovely 3 night stay"

5
trowydee, Stockport, United Kingdom 09/10/2017

My Partner and I have just returned from this lovely Hotel. We had a very peaceful stay even though there was a large coach party staying at the same time. We had booked a Superior Room which was well worth the extra for the upgrade. Fabulous comfortable huge bed, very modern bathroom with a powerful shower over the bath. The staff are brilliant and nothing is too much trouble. I have to mention Amir in the restaurant who served us each evening and 2 mornings. A very nice helpful young man who provided us with an excellent service. The food in the restaurant is really very good and we did not have one bad meal during our stay. The breakfast bacon option was smoked, but I don't like anything that is smoked. I asked if it was possible to have non-smoked bacon and they arranged for some to be brought in for the duration of our stay. Excellent Customer Service. They had just changed the restaurant menu from Summer to Winter variety and the options were limited but the dishes were very tasty and well cooked.Very clean and comfortable throughout the whole hotel and the bar area is really nice with modern décor and comfortable seating. If we come back to Cornwall again in the near future we will definitely stay here again and have no hesitation in recommending to others. Well done Best Western Fowey Hotel - it was a delight to stay with you.

"More than expected!"

4
User 08/10/2017

A pleasant surprise in that first impressions are not always the best impressions. On arrival at the hotel, it doesn't seem to be much. The front is right on the main entrance into the town with a startled "where do we go now?" and then the signpost up a narrow lane to the back of the hotel to find parking and an entrance into the hotel and reception. Lovely welcome from Jacob our receptionist. Our room was a family room which was big enough to swing 2 cats, bathroom big enough for all with bath and shower. Room was clean and had crisp linen. Nice pod coffee machine. Breakfast was buffet but one could ask for your special eggs. All in all a lovely 2 night weekend break at this hotel. Would recommend and stay again.

"Great for Groups"

5
Modigli, Dorset, England 03/10/2017

I brought a coachload of pensioners here for a 3 night stay and was really pleased with the way we were treated. The staff and management are friendly and helpful. The food is very good and the premises clean and welcoming. Couldn't fault it.

Si B, General Manager at Best Western Fowey Valley, responded to this review
Thank you very much for your kind review, we are a busy Hotel for groups of all sizes, ages and nationalities as Cornwall has so much to offer everyone; we hope to see you back again soon!

"Very slow booking for carvery"

3
Tony C, St Austell, United Kingdom 03/10/2017

I was with a group of 20 and had to get a Carvery ticket but it seemed to take forever - I paid given receipt and went to the seating area only to find I did not have ticket for Carvery so had to go back for it (I had a stroke 4mths ago) so wasn't very good for me - the Carvery was £9:95 and was very nice but the downside for me was carrots and parsnips were together -not everyone likes parsnips so I resorted to just fishing out the carrots — it appears this restaurant is not geared up for large numbers and is the slowest to anywhere else I have frequented ‘

Si B, General Manager at Best Western Fowey Valley, responded to this review
Many thanks for your review Tony; I was in fact our first night back with our Winter Carvery offering, a party of 41 had booked with us originally which they then all decided to pay individually naturally throwing us back a little with time and confusion, but I'm glad to hear you felt it was nice and I will certainly mention the vegetable arrangements with our chefs!

"Convenient"

5
R274WCandrewj, St Clears, United Kingdom 02/10/2017

Booked last minute. Not cheap, but clean, lovely room and excellent breakfast. Very comfortable bed. Easy to find and plenty of parking. Would use again if in the area. Lostwithiel is an interesting little town.

"Give a wide berth"

1
J_pz_12, Truro, United Kingdom 24/09/2017

I'll keep this simple; I booked a double deluxe room in January 2017 for a function in September. When I arrived I was directed to a room outside the hotel to what was clearly a family room. When I checked out the next day, I questioned the type of room I was given, as it was not what I had reserved. The staff could only apologise stating the price was the same (£90). I was shocked. No further explanation was forthcoming. When I wrote to management to convey my disappointment and see what they were prepared to do to rectify my experience, I received a reply advising me that the room which had been allocated to me was unavailable, due to an apparent shower door malfunction! I was left very disappointed, both with my overnight experience at this hotel and with the management's lack of empathy and their response to my letter. Shame...........

Si B, General Manager at Best Western Fowey Valley, responded to this review
Many thanks for your review, we appreciate all comments constructive or otherwise, and I'm sorry we couldn't assist you any further but we felt we offered you a full explanation and exemplary service during and after your stay.

"Great stopover"

5
Russ M, Norwich, United Kingdom 22/09/2017

We toured the West Country and daily chose a hotel as we travelled. We found this to be a perfect stopover as we felt we needed to fully recharge our batteries. The room was clean, comfortable, and spacious, as was the bathroom, the shower was the best of our trip, the power was just short of a much needed massage. I found some of the restaurant staff a little stiff but I'm not sure that is fair criticism as I'm sure they are expected to be professional in this manner, but they were extremely courteous and responsive. Food was good both in the evening and at breakfast so all in all a refreshing stop.

"Nice meal, good value, good service "

4
pottering_pasty, St Austell, United Kingdom 22/09/2017

Nice selection of food, nicely prepared and very tasty. Ambience in the restaurant was fairly good, although no escaping the traditional hotel feel. Service was good from a mostly young group of staff, all of whose were friendly and cheerful. Good value too.

"Excellent Stay"

5
johnbruceuk, Frimley, United Kingdom 21/09/2017

My wife suffers from dementia and much appreciated every member of staff looking after us so well. The accommodation was very good along with a high standard of catering. The high standard of the staff is a hallmark of the BW Fowey Valley hotel. A most enjoyable stay and have booked further visits in 2018.

"Disappointed "

3
Ray C, Tetbury 15/09/2017

My wife and I stayed for one night at this hotel and I am sorry to say we were disappointed. The room was ok but nothing special the ensuite was very tight for space, I am a big man and there was little space between the bath and the wall. The hot water tap was positively dangerous the water was hot enough to make tea a child would have received a nasty burn. We went down in the evening for dinner I went to the bar I ordered a bottle of Prosecco which was not stored in the cold cabinet and was room temperature. After our first drink I went to the bar to get us another, I stood for about4-5 minutes then I went to the dining room to ask where the barman was someone went and got him.We then went in for dinner the dining room had no atmosphere whatsoever. We both ordered to start with we had Goats Cheese Balls for my wife and Scallops for me. Both nice but very small portions. I was just about to butter my roll when the male waiter walked up and took the butter portions away. I asked him to return them which he did. Our main courses were Risotto for my wife and Duck breast for me I was not asked how I wanted it cooked it came a bit well done. Breakfast was ok except they ran out of eggs a fellow guest said it happened every morning. Except for the Receptionist who was very helpful the staff seemed very young and in need of some guidance and training.Maybe they had an off night, but with staff who the barman said were students which he was himself I don't think so

"Nice and friendly central hotel"

5
User 14/09/2017

Fourth stay at this hotel, need I say more. I find it a nice base to visit the rest of Cornwall. Staff are very helpful and the dinning very good. The room and bathroom were kept to the same excellent standard throughout my stay.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I was so happy to hear that you have come to stay with us again. I am very proud of all of my staff and firmly believe that we have the best team here, so it is always particularly great when a guest mentions them in a review. I look forward to seeing you again next year

"Lovely breakfast!"

4
Cornish-Mandi, Penzance, United Kingdom 14/09/2017

Stayed here for just the 1 night as we were attending a wedding nearby. We had a deluxe room and was very comfortable.The little extras like,coffee machine,fresh fruit,bottle water & can of Pepsi were very welcoming. Good bathroom with bath with shower over and great light up mirror over sink. Breakfast was lovely,buffet style with full english,fruit,pastries,yogurt and juices. They do have a small outdoor pool which is heated but we didnt have time to use it.

Jane M, Manager at Best Western Fowey Valley, responded to this review
Many thanks for taking the time to write a review for us. We have 4 Deluxe Double rooms available for our guests and we are very proud of the luxury that they offer. Our pool is open from April till 31st October and is a popular meeting place for our guests. Hopefully next time you visit us you will have time to use it!

"Great one night stop"

4
Lilaccharm, Millers Dale, United Kingdom 13/09/2017

The hotel was great for our one night stop. The room was clean and the bathroom was spacious. The hotel was in a quiet location with easy parking. The swimming pool was lovely and warm despite the weather. We were the only ones who appeared to use it. The staff were friendly and helpful.

"Lovely hotel , very helpful"

5
kfullard, Cardiff, United Kingdom 13/09/2017

Stayed in March 17, myself , elderly Mum and dog The hotel is dog friendly and they will accommodate this by allowing you in the bar area to eat breakfast . nothing was too much trouble and I would recommend a visit to this hotel - the staff were amazing. the positioning of the hotel is good too

Jane M, Manager at Best Western Fowey Valley, responded to this review
Many thanks for your kind review. We love our canine friends here. Next time you come look out for Fred and Barney who supervise our Gardener and General Manager and make sure they don't step out of line!

"Excellent base for a visit to Cornwall"

4
Jane H, Swansea, United Kingdom 11/09/2017

Thoroughly enjoyed our stay here. Hotel staff are very good and do everything to make your stay enjoyable. Breakfast and dinner are good and overall this is a reasonably priced hotel which gives value for money.

Jane M, Manager at Best Western Fowey Valley, responded to this review
I'm very happy to hear that you had an enjoyable stay here with us in sunny Cornwall. We hope to see you again soon!

"Comfortable friendly hotel in a charming little town"

5
William L, West Sussex, United Kingdom 07/09/2017

Lostwithiel is a gem hiding in the Cornish countryside and this hotel is in a super central position withing easy walking distance of several great restaurants and convenient for the Eden Project. The rooms are large and comfortable and well equipped and there is also a nice restaurant. Highly recommended!

"Lovely Hotel"

5
Lavinia L, Essex, United Kingdom 01/09/2017

We stayed here for a couple of nights and have no complaints. The room was spacious and clean. Towels were replaced even though we were only staying two nights. The staff were friendly and helpful and breakfast was lovely. The pool looked lovely although we didn't have time to use it.

"4days of bliss in the best western fowey valley hotel"

5
robertdennis447, Barnstaple, United Kingdom 31/08/2017

From The moment my husband and I walked in. Through the hotel. And warmly greeted by some very pleasant ladies on the reception. Desk we were shown to our room which was perfect lovely decor and smelling so lovely and fresh Plenty of hanging space for our clothes in the wardrobe. And lots of drawer space for undies etc Our first meal was so delicious and presented to the highest standard the waiting staff could not do enough for us so every meal was the same. Very friendly staff served us The barman was. Polite and knowledgeable on the drinks the right young man for the job all in all our stay was very enjoyable and we could not fault a single thing the standards all very high the cleanliness every where you went in the hotel were very high so thank you for making our stay very enjoyable the other guests were nice and friendly Regards Mrs Margaret Dennis n devon

"Decent"

3
adamhoughton, St Helens, United Kingdom 30/08/2017

I stayed there for 2 nights , booked a family triple room as it was advertised to have 3 single beds but we only got a double and a single, the beds were rock hard but a part from that it was In a good location and was easy to find

"Family Hol"

4
Jason O, Manchester, United Kingdom 28/08/2017

We booked room only as we thought the breakfast was a little too expensive. The hotel has a pool which the kids loved. The room was cleared daily and the staff were very helpful. I would recommend this.

"An overnight stay..."

5
Cindy K, Reigate, United Kingdom 24/08/2017

Stayed for one night in family room with teenage daughter whilst travelling around looking at potential universities. VERY clean room, friendly staff, well positioned for travelling around Cornwall. Didn't have time for a dip in the pool but other guests seemed to be enjoying it. Had breakfast at local café in Lostwithiel (£4.95) as felt that yours was quite expensive at £12.95 (sorry!). Would recommend this hotel & thank you!

"Ideal Location"

5
John P, Blandford Forum, United Kingdom 17/08/2017

Formerly known as the Best Western Restormal Lodge Hotel, the Fowey Valley Hotel is ideally situated for visiting local attractions and coastal towns/villages. The staff are courteous and helpful. Rooms are clean and well decorated and the restaurant provides food of a good quality. Evening Dinner menu selection is limited; but this can be extended by requesting a choice from the Lite Bites daytime menu which is normally available until 6pm. The Hotel is a short walk to the centre of Lostwithiel with its selection of quaint shops and an attractive walk along the banks of the Fowey river.

"Very, very good....."

4
29_Sussex_Traveller, Eastbourne, United Kingdom 14/08/2017

Really great staff. They just seemed to go out of their way to accommodate the little things - nice welcome, great room, very clean etc. Heated, outdoor pool is a welcome addition, but can be a bit chilly for kids at times. We were able to enjoy it 3 times in 2 days, so it's certainly usable. Breakfast excellent - kids loved the choice and the quality. Loved the fact the hotel is so quiet. It was reasonably full when we were there, but you didn't feel like cattle - it all seemed very well organised. Really, really good hotel and we'll definitely stay again.

"A week in Cornwall"

5
proudkiwi74, London, United Kingdom 08/08/2017

A great hotel friendly staff,great location,great restaurant with loads of choices,great swimming pool,a quite place to rest and explore Cornwall would come back stayed a week here room was tidy and clean reception was very helpful and friendly great car parking

"One night family stopover "

5
jayse21, Preston 24/07/2017

We had a lovely stay at the best western. We had a family room which has a separate little bunk bed room for the kids! This was lovely and the girls loved having a bit of space and privacy. Breakfast was great and staff were helpful and attentive. The reception staff were also really friendly, providing jugs of milk and always smiling! Outdoor pool is a delight in the hot weather and kids spent a long time enjoying it. Being July weather is warm so rooms are quite warm. Once we figured out how to fully open the windows this made sleeping much more comfortable ( tho the dawn call from the seagulls was no surprise!!) we didn't have a view and glass was frosted but this didn't bother us as only in room to sleep. Would recommend this hotel if you have kids as they have super family rooms.

Si B, General Manager at Best Western Fowey Valley, responded to this review
Thank you so much for your fabulous review, we have 3 Family Bunk rooms and yes although the its the biggest one, room 10 does have frosted windows as the view of the roof is unappealing so we thought this was the best solution for guests. I can see our heated outdoor pool from my office window and am so jealous that our guests get to enjoy it all day long! Glad you enjoyed our buffet breakfast and the staff looked after you, I am very lucky to have such a great team here. Thanks again.

"Short Stay"

4
Richard J, Mere 24/07/2017

3 nights stay. Nothing fancy but more than adequate. Good car parking and great breakfasts. Nice and clean with all you could want. Tea/coffee in rooms and pleasant staff. Central for our purposes - Eden Project, Fowey, Duchy Gardens was really worth a visit - what a range of Orchids and other most unusual plants.

"Long Break to Cornwall"

4
Alan G, Slough, United Kingdom 17/07/2017

WE decided to visit the lost gardens of Helligan and spend some time visiting other gardens and beaches in the area.The Fowey Valley was an ideal location as a base and was also dog friendly. The staff were very accommodating and service was excellent. We did not have time to try the outdoor pool. would recommend this hotel

Si B, General Manager at Best Western Fowey Valley, responded to this review
Many thanks for your kind review which I will certainly pass onto the staff! As you mentioned we love dogs here (I have my own puppy asleep here in my office), and we have the fabulous Lost Gardens of Heligan only 30 mins away. Our heated pool is open until October half-term, hopefully you will have time to revisit us and try it!

"Two night stay"

3
Christopher P, Kidderminster 29/06/2017

A quiet location in a charming town. Hotel room - No12 - was clean and comfortable with one major proviso. We visited during this June's heat wave. The room was south-west facing in full afternoon sun. With no air-conditioning sleep was very difficult. The food was excellent. The outdoor swimming pool was very welcome in the heat. The hotel staff were pleasant and efficient. The hotel décor was showing its age, a general smartening up is needed - ie: stained and worn carpet in restaurant and bar areas, tiles missing in the swimming pool, etc.

Si B, General Manager at Best Western Fowey Valley, responded to this review
Many thanks for your review, I'm guessing you stayed in June when the temperature hit 33 degrees in Cornwall, a challenge to us all and a one off I'm afraid so we don't feel we justify the need and expense of air-conditioning, but we do have many fans available and you can always jump in the pool to cool off! We do have an ongoing maintenance plan as we have heavily invested in the rooms over the last few years, with carpets and the front facade on our list for the quieter winter months.

"Fantastic "

5
User 24/06/2017

Just returned from a 2 night B & B break. Had seen mixed reviews on here but can quite honestly say the place is brilliant. The room was immaculate, nice size & every amenity you can think of. The free wifi access is great, much better than some other hotel chains. The buffet breakfast is amazing, so much to choose from & very tasty. The proper cornish tea & coffee is gorgeous & not scrimped on like most hotels. The staff are very friendly, polite & accommodating of any requests. The only tiny little gripe was due to the heat most windows were open which led to a lot of door slamming as they are self shutting (including our own oooops sorry neighbours) the doors could with a buffer to save the noise if like us you forget to hold the door. All in all a fantastic trip & will definitely visit again.

Si B, General Manager at Best Western Fowey Valley, responded to this review
Many thanks for your kind review, I'm very proud of the staff I have and we are very fortunate to have superfast broadband coming into the Hotel. We did have a mini heat wave which challenged everyone I'm afraid, but I will definitely ask my maint team for some advice on softer closing doors, thanks again.

"Great stay, made to feel very welcome"

5
Mark E, Uley, null, United Kingdom 02/06/2017

Stayed with our 3 children, family room laid out nicely with bunk beds in side room. Outside pool very clean (need tiny bit of tlc) and perfect temperature even for our 11 week old baby. Had some great meals in restaurant and staff very understanding of our boisterous 3 and 5 year old. Had a great steak, perfectly cooked and seasoned! Would definitely stay again

Si B, General Manager at Best Western Fowey Valley, responded to this review
Thank you kindly for your review, I'm glad you got to benefit from our outdoor heated pool, so inviting with the weather we have had recently. We have local meat suppliers and great chefs here so thanks again, hope to see you back again soon.

"Good hotel, staff and an ideal location"

4
Wayne B, Guernsey, United Kingdom 16/05/2017

Just spent four nights here to explore Cornwall and have been very pleased. We had a deluxe room which was spacious with a good outlook. We found several extra touches not usual in a 3 star hotel, fresh fruit daily, fruit juice and coffee machine (but only breakfast tea!). We eat in Sun and Mon evenings as all restaurants in the village are closed these evenings, the food was very good and service fine despite the hotel being busy both evenings. Breakfast was very good both days. Surprisingly, the nearby church seemed to ring its bells throughout the night which won't be so good if you are a light sleeper. The location was excellent for sightseeing around the county.

"Perfect central position for touring Cornwall that is Dog Friendly."

4
sharon h, London, United Kingdom 14/05/2017

My husband and I stayed at this Great Western Hotel for 10 days and found the staff willing to help wherever possible. The dog was greeted with his own blanket and treats and we ate our cooked breakfast every morning, in the comfy bar area, so that the dog could stay with us. We made use of the outdoor heated pool on several occasions. Overall, this hotel is perfectly positioned for exploring Cornwall and we particularly enjoyed Fowey.

"Weekend break"

4
Christine S, Bromsgrove, United Kingdom 27/04/2017

Hotel was easy to find. Plenty of car parking space, although accessed via a narrow lane - but remember that is part of the beauty of Cornwall! En-suite Room was quite small, although very clean and well equipped with pristine white bed linen. Excellent choice for breakfast - cereals, fresh fruit, dried fruit, croissants muffins, do it yourself toast, bacon, sausage, tomatoes, beans hash browns and eggs. It was also possible to order other items on request. Staff friendly.

"Warm friendly atmosphere!"

5
JXH565, Budleigh Salterton, United Kingdom 27/04/2017

Our second stay at the recently refurbished and renamed Fowey Valley and the excellent personal service remains the same! The staff are warm and friendly and go out of their way to make your stay as enjoyable as possible. Our room was bright and very clean with all the expected facilities including an ironing board, iron and a "proper" hairdryer. There were plenty of charging points in the room and free wifi is available! The little extras were really appreciated - food bowls, blanket and treats for our (rather large) dog were part of a welcome pack. The buffet style breakfast was plentiful and delicious with some menu options cooked to order e.g. porridge, smoked haddock. We ate out in the evenings but did have a bar snack which was freshly made, generously proportioned and well presented. We would certainly return and can highly recommend - maybe next time we might take a dip in the pool!

"2 day stay"

3
21kev, Walsall, United Kingdom 22/04/2017

Pleasant place to stay, lots of parking and the food was ok too. The staff are polite and friendly also the hotel had been refurbished recently. Quite a few places to vist from this hotel especially eden project and the lost gardens of heligan.

Simon B, General Manager at Best Western Fowey Valley, responded to this review
Many thanks for taking the time to write a review of our hotel. We are very lucky to be so centrally located on the main A390 between Liskeard and St. Austell, it makes getting to Cornwall's attractions very easy! We hope that you will come and stay with us again soon. Kind Regards, Simon & The Team

"Lovely central base for our Cornwall trip"

4
Jenniford, Tetbury, United Kingdom 21/04/2017

We stayed here for 3 nights in late April. Overall very pleased with the Hotel and the location. Good, clean room - not huge but adequate. Ate in the Hotel restaurant on our first night. food was good but the restaurant lacked ambience as there was hardly anyone in and, as we were dining with a 5 year old, we were very aware that she should not make too much noise! Staff were friendly, helpful and efficient. Our daughter was disappointed that the pool was not open despite the Hotel advertising it open from April (we stayed 16-19th). I would have rated "Sleep quality" higher than "3 - average" because the beds were comfortable but there was a strange, loud knocking noise which seemed to be coming from the heating system and which happened about every 15 minutes throughout the night, which woke me and kept me awake. Maybe it was just our room (20) although I went out into the corridor one night at about 3 a.m. and the sound was seemingly coming from the radiators out there too. In all, we had a very pleasant stay. The village of Lostwithiel is quiet but offers several places to eat and we didn't need to book at all. We shall definitely return to this Hotel - just a different room maybe?

Simon B, General Manager at Best Western Fowey Valley, responded to this review
Thank you for your review of your recent stay here with us. I was very sorry to hear that you believed our pool was closed. Early and late on in the season it is common for us to keep the special solar cover on in order to maintain the temperature of the pool. I would also like to apologise that your sleep was disturbed. The heating system is old and does, on occasions, make noises. As with most intermittent issues it is difficult to find the cause in order to be able to fix it! Kind Regards, Simon & The Team

"Great location and excellent room"

4
John_The_Miner, Amesbury, United Kingdom 18/04/2017

Although there is no car park at the front of the hotel, turn left just after the hotel down Hillside Gardens and there is a car park at the rear of the hotel with a simple walk to reception. Checking in was quick and easy and our room was ready even though it was just before 1. Our room was lovely, light and quite large with a great view looking out over the hills around Lostwithiel - we paid an extra £10 a night on top of our Groupon voucher but it was definitely worth it. In addition to a kettle for tea & coffee there was also a premium coffee machine and a welcome tray with water, juice and fruit. The bed was very large and comfortable with plenty of comfortable pillows and we both had good nights sleep. The bathroom was great with modern fittings and an excellent shower although I was rather surprised to find that our towels weren't folded up each day but simply left on the back of the door. Breakfast which was from 8-10 was very good with an excellent choice for cereals, fruit, bread and buns as well as a good buffet style cooked breakfast although porridge, kippers etc could be ordered. The Wifi was free and certainly seemed fast enough as neither of us had any issues with accessing emails etc. All of the staff were very helpful and it was an excellent hotel for our exploration of this part of Cornwall and we would definitely recommend this hotel and would suggest an upgrade if using a Groupon voucher - although we have no experience of the normal rooms.

Simon B, General Manager at Best Western Fowey Valley, responded to this review
Thank you for taking the time to review our hotel. We are lucky enough to have plenty of parking spaces on site and are happy to pass our good fortune onto our guests without charge. Room 16 (Deluxe Double) is indeed a lovely room and I'm so glad that you enjoyed your stay in it. I am very proud of all of my staff here and find it particularly gratifying when they are singled out for praise in a review. They all work very hard and it is great when that is recognised. Kind Regards, Simon & The Team

"Two nights of a 7 night break"

5
Bob S, London, United Kingdom 16/04/2017

Lostwithiel is a small village with very few places to eat so it is good practice to book a restaurant well in advance of your arrival, we had planned on two local eating places but they were both fully booked and we ended up eating in the hotel restaurant which turned out to be much better than the normal hotel food. The hotel is clean and tidy, great views in the back rooms, fantastic staff, great parking facilities, good food, what more is there to want?

"Great base for visiting Cornwall"

5
welshciderapples, Bristol, United Kingdom 13/04/2017

Booked a couple of nights to visit friends and do some walking. Friendly welcome. Spacious clean dog friendly room. Great breakfast buffet selection. Would definitely recommend this hotel as a base to see the area.

"Unexpectedly good"

5
rogerjudy2016, Bere Regis, United Kingdom 04/04/2017

Excellent room and service. Friendly staff. Great breakfast to keep us going while visiting Eden Project and Lost Gardens of Heligan. Really good value for a long weekend away or as a starting point to discover Cornwall. Good dinner to finish the day.

"Amazing."

5
User 27/03/2017

Came here for a weekend with the girlfriend, room was spotless with a lovely theme. Customer service was great(both hotel and restaraunt) and the food was divine. Hopefully be returning soon as there always seems to be a good deal on.

"Outstanding in many ways!"

5
gojogo, Taunton, United Kingdom 24/03/2017

Don't judge a book by its cover or this hotel from its frontage. Exceptional value as we got an amazing deal but didn't expect so much........fabulous bathroom and everything you could need in your room, spotlessly clean, amazing breakfast with so much choice and everything cooked to order and everyone so friendly. Would definitely go back.

"Great place, friendly staff, everything you could need."

5
User 20/03/2017

I stayed here for a weekend to attend a wedding at nearby Boconnoc house - my room was beautiful, very clean, everything in there you could possibly need, comfy bed and pillows, beautiful big bathroom, kettle and coffee maker, iron and ironing board. The staff were so friendly and helpful, and the young man who served us breakfast each morning was wonderful. Also, the breakfast was delicious.All in all a great place to stay - lovely lounge where you can relax and have a drink from the bar, and in summer there's an outdoor pool. I have relatives living near so will definitely book there again. There's a carpark behind the hotel, which is great because parking in Lostwithiel looked a bit of a nightmare!

"FRIENDLY STAFF AND GOOD LOCATION"

4
Valerie P, Sidmouth 18/03/2017

Lostwithiel is not exactly a picturesque town and the Fowey Valley Hotel from the outside did not look at all inviting. However it all changes once you are inside. The hotel has had a good make-over and the bedroom we had, No 8, on the ground floor was clean, comfortable and had a view over the garden. We ate in the bar and the food was good and very nicely presented. Breakfast plentiful with a lot of choice. The hotel supplied us with discount tickets for The Lost Gardens of Heligan. There was a long queue when we arrived but being ticket holders we were able to walk straight in. Well worth a visit.

Si B, General Manager at BEST WESTERN Fowey Valley, responded to this review
Many thanks for your kind comments, Room 8 is a lovely room (Superior Double), and whilst I agree with your comments about our frontage which we are hoping to make a start on this coming October, we felt it paramount to ensure that our 36 bedrooms & our F&B offering were refurbished first during this past few months of the winter period. The Lost Gardens of Heligan are an amazing asset to Cornwall, and one place not to miss during your stay!

"Fantastic break"

5
Ellie735, Dorset 28/11/2016

This is the third time we've visited this hotel this year! We always receive a warm welcome. All staff are pleasant, helpful and efficient. The bedrooms have recently been refurbished and have everything needed for a good stay. We have stayed here with a group of friends twice this year and this time just the two of us. Every visit enjoyed equally. Love the Christmas decor in the dining room, we thoroughly enjoyed our evening meals - plenty of choice and beautifully presented. My only worry is that this hotel will become so popular that they might not have room for us next time.

"Hotel is great, resturant needs work."

4
User 28/11/2016

When we visited the hotel seemed pretty deserted but I guess that is just the time of year. All the staff were very polite and attentive, from the front desk to the restaurant staff, they were happy to help. The room itself was very clean, well decorated and everything was catered for, a brief list of items supplied in the room. A tassimo machine with coffee pods + kettle and tea and coffee related items. dressing gown slippers flat screen tv Hair dryer. Heated towel rail. It was like a home away from home and I would definitely stay there again if the need arose. Now for the bad bit, the restaurant. It seems very overpriced for what it is. Its trying to be fine dining I think, but the quality just doesn't justify the price. The portion sizes were pretty small and around £16-£20 for an entrée. Most people seemed to order from the cheaper bar snack menu. But on the plus side they were happy to cater to our needs and you only have to ask for things like gluten free bread and they are happy to provide. To sum up, this is a very nice place to stay and we were very comfortable here.

"Great value and service"

5
Sharon S, Bude, England, United Kingdom 28/11/2016

We've just enjoyed 2 nights at this lovely hotel on their fantastic Groupon deal. Our room was 'out the back' rather than in the hotel and was clean, spacious and warm. Excellent en-suite bathroom with wonderful power shower. Couldn't ask for more. Friendly check in. In fact all staff excellent. Great buffet style, help yourself, breakfast - the sausages were particularly good. Didn't eat in the restaurant as it did look a bit expensive and nothing we fancied on the menu at the time. Lots of pubs/restaurants in town to eat in so you'd never go hungry here. Having lived in Cornwall for over 16 years we'd never really explored Lostwithiel. Lovely, quiet town with lots of antique shops to wander around. Everything we wanted right on the doorstep. We would not hesitate to recommend this hotel to our family and friends and have no doubt we'll be back at some point. Thank you.

"Lovely break away with my daughters "

4
User 27/11/2016

Enjoyed a lovely couples with a Groupon deal, staff here were very friendly and helpful. Our room was very clean and spacious. Food in the restaurant was very good but rather a bit expensive, really enjoyed it.

"Good Value"

4
Anne P, Ryde, United Kingdom 26/11/2016

Stayed one night on a Groupon bed and breakfast deal, hotel reception not very grand and were in a room in the annex but clean, well furnished room and good hot shower and hot towel rail, TV worked well, hairdryer and iron and ironing board available in room. Breakfast was good ( although not impressed by freshly cooked omelette) and pleasant staff were all making an effort. Dining room smartly decorated.

"Wonderful couple of nights!"

5
User 25/11/2016

We had two rooms at the Restormel Lodge hotel for two nights from 18th November. Both rooms were extremely well decorated and very clean. Breakfast was excellent (individually served one morning and buffet style the next). Staff were very friendly and couldn't do enough for us. We had a most enjoyable stay with the hotel being very well located for exploring Cornwall. Will definite be going back. Thank you to everyone at the hotel.

"Pre Christmas break"

5
342teresa, Leeds, United Kingdom 25/11/2016

Stayed for 2 night with my husband and the staff are lovely couldn't do enough for you they also asked if we would like a newspaper getting in the mornings. Room was beautiful really clean and comfortable. We had both tea and coffee facilities with hair dryer iron and ironing board in room. Our view was the swimming pool which shuts end of October. We were on room only basis as we were out and about but had evening meal there on our first night my husband had the Lamb shank which he said was very tasty one of the best he has had and the lasagne I had was beautiful and presentation of both meals was fantastic. Location is ideal as well just off main road 50 yards to pub would definitely stay here again.

"A fantastic weekend"

5
JoanD53, Swansea County, United Kingdom 21/11/2016

We were given a gift of two nights for two people and a dog. We have arrived home today after a brilliant weekend. Our first hotel visit with our dog. I have to admit I was a bit worried that because we were staying in a "doggie" room our room would be scruffy. NOT TRUE! In fact one of the nicest bedrooms we have stayed. Comfortable, warm and clean. The treats for our dog were a lovely touch. Breakfast was excellent and we travelled around many lovely sea side towns. A very central place to stay. We would highly recommend this hotel and if we do go back we would stay for longer.

Lyes M, Manager at Best western Restormel Lodge Hotel, responded to this review
Dear JoanD53 Thank you for such a fantastic review regarding your weekend break here at Best Western Restormel Lodge Hotel. I'm pleased everything with your stay exceeded your expectations and that your dog enjoyed the treats! We look forward to seeing you soon.

"Excellent Value and Comfort"

5
Fiona W, Minehead 19/11/2016

We had three nights bed and breakfast here and were very happy with everything. The room was very warm, beds comfortable and cleanliness exceptional. Breakfasts were excellent with plenty of choice - lots of fresh fruit, fruit salad, pastries, cereal, 'build your own muesli' - a brilliant idea. Coffee was lovely and cooked Cornish breakfast delicious. Super bread for toasting too. We would definitely go back. The staff are really pleasant and helpful and Lostwithiel is a nice little town, well placed for walking the SW Coast Path which is what we were doing. It was so nice to return here each evening. Highly recommended.

Simon B, General Manager at Best western Restormel Lodge Hotel, responded to this review
Thank you so much for your kind review, we feel breakfast is the most important meal of the day so we try and have a big offering! Hope to see you here again soon, Simon and the Team.

"Nice winter break to Cornwall"

4
newwelshwizard, Cardiff, United Kingdom 18/11/2016

My wife and I stayed at this hotel on a Groupon voucher and would definitely return, on our first night we ate in the restaurant and the food was very nice although the menu was limited for choice and because of this we found other eating houses for the remainder of our stay which is part of the adventure I think. One of the best breakfast selections we've ever had and all the staff were very helpful and friendly, with its central location for visiting numerous attractions around Cornwall. The hotel is a must stay with lovely spacious rooms and has plenty of car parking spaces, we will come back in the summer months

Simon B, General Manager at Best western Restormel Lodge Hotel, responded to this review
Many thanks for your kind review, our new Winter Menu is smaller than our Summer offering due to us being quieter, but the local Lamb Shanks we have on at the moment are amazing! We hope to see you next summer when you can enjoy our outdoor heated pool also! Simon & the Restormel Team

"The Eden Project in winter"

5
Austin B, Wirral, United Kingdom 18/11/2016

Stayed here for 2 nights as a convenient location for a visit to The Eden Project just a few miles away. I really enjoyed my stay and found the staff very friendly and helpful. Breakfast filled me up for the day and had an excellent fish and chips meal in the bar in the evening. Just one minor moan. The cutlery they use looks very trendy but I found the knife difficult to use due to the odd shape of the handle. Thank you Bryony for sorting me out a normal knife .

Lyes M, Manager at Best western Restormel Lodge Hotel, responded to this review
Dear Austin B Many thanks for your kind review, I'm pleased that you enjoyed your stay and were able to visit one of the best attractions in Cornwall. It's great to hear that you enjoyed our food an I'm glad Bryony helped you with some more suitable cutlery. We hope to see you again soon.

"Superb"

5
RICHARDBURDETT, coventry 15/11/2016

Had a fantastic weekend. The reception staff were all pleasant and very helpful. The waiters and waitresses were lovely and could not do enough for us. A lovely comfortable room with plenty of storage space and a decent sized flat tv. The breakfast was absolutely superb and anything that was requested was provided with no fuss. All in all a great stay and will certainly return again.

"Comfortable, Friendly and Ideally located for exploring Cornwall"

5
Andy S, Chatham, United Kingdom 15/11/2016

We stayed as a couple for one night having previously enjoyed a very relaxing stay a couple of years ago. If anything the hotel has got even better. We received a very friendly welcome and nothing seemed to be too much trouble. Our room was very smart, well decorated and everything we needed including a large flat screen TV with a full range of channels. The bed was comfortable and we both enjoyed a great nights sleep. We were visiting my daughter and granddaughter and having them join us for a very tasty breakfast was no problem. We dined in the restaurant in the evening and again the menu was varied and catered for most tastes. If you are exploring Cornwall this is a great place to stay with easy access to most locations. The hotel has a swimming pool which i would guess is popular in warmer months. We will certainly be returning to this hotel.

"Brilliant, brilliant, brilliant!"

5
lynda w, Southampton, United Kingdom 13/11/2016

We stayed at this hotel on a Groupon voucher and would definitely return. We stayed for 3 nights with breakfast included. The room was spacious and Bobby our beagle was totally spoilt. Finishing touches such as dog blanket, food and water bowls, litter bags and doggie treats were such a lovely touch. The room was a lovely size, clean, with tea, coffee, biscuits and all the toiletries. Home from home. Breakfast is lovely, sausages are so yummy. All self service, presented very well and with lots of variety. You will not go hungry! Lostwithiel is a lovely village, lots of antique shops, restaurants, takeaways and 3 pubs all on the doorstep and dog friendly. Hotel staff are always helpful, friendly and appear to be very happy in their work, with a smile on their face. We loved this place and would definitely return. Thank you for making our stay a very happy one.

"Weend break"

4
shaunwarren1, Exeter, United Kingdom 13/11/2016

We arrived on the 12/11/16 thinking we were booked in for the night but I'd got the wrong date should of been 19/11/16 , the general manager who was on reception said that's not a problem if you want to stay we got the room ,that for us was superb as were the rest of the staff

"Weekend Break at Restormal Lodge"

3
User 12/11/2016

Decent enough hotel and dog friendly which is a bonus with us as we were able to take our little dog Barney. In the room they provided a dog rug and a box with dog treats and doggy bags which was much appreciated. There were a few problems which wouldn't stop us going again but our experience could have been better. Our room was in a separate block which obviously had a damp problem as you could smell it on entering the room and the corner of the room by the floor did have a few spores. When you had a shower the walls remained wet and dripping all day despite leaving on the towel rail and air extractor fan. The room was very clean but a bit cramped with a double and single bed in it. Outside our room was a little courtyard which looked damp, sad and neglected. The moss needed cleaning up and perhaps a few pot plants to cheer the area up! The staff were friendly and helpful and we were given a little table in the bar to eat our breakfasts that we didn't have to leave our dog in the room. You can't take dogs in the main restaurant area which is fair enough. Would stay again but needs a little TLC.

"Wonderful stay."

5
DevonMosie, Devon 10/11/2016

My husband, two friends and I stayed for 2 nights on a Groupon deal. Our rooms were beautifully decorated, impeccably clean, warm with comfortable bed and superb en-suite. We ate breakfast & dinner at the hotel. Breakfast was wonderful, with great selection, fresh fruit, cereals and help yourself to hot food. Our evening meal was beautifully prepared and presented and delicious! Would definitely recommend staying here and will be back again.

Lyes M, Manager at Best western Restormel Lodge Hotel, responded to this review
Dear DevonMoise Thank you for taking the time to leave us such a lovely review! I'm glad that you took advantage of our amazing offer through Groupon. Andy our maintenance manager will be pleased to hear his hard work in the rooms has paid off and I shall pass on your kind words to everyone here at Best Western Restormel Lodge. We look forward to seeing you again soon!

"Honeymoon."

3
c9ckl, Brixham, United Kingdom 09/11/2016

Following clunky national DBB booking hiccups our room was upgraded foc by this Hotel. Gorgeous large spotless suite. Saturday Dinner good but printed menu very limited as booking not a cheapie break. Sunday breakfast busy, carvery style. Sunday Dinner poor, joint first choice gone and service took an eternity. Monday breakfast cooked to order, took ages, we were overlooked despite ordering twice. Staff lovely throughout.

Lyes M, Manager at Best western Restormel Lodge Hotel, responded to this review
Dear c9ckl, Thank you for taking your time leaving us a review. Apologies for the hiccup on arrival, however I'm glad we were able to offer you an upgrade and that you enjoyed the room so much. I will pass your review on to the team and ensure the inconsistency of your dining experiences doesn't happen again. We hope you return in the near future.

"Fantastic "

5
Angella7, London, United Kingdom 09/11/2016

Great location, Lanhydrock house only minutes away well worth a visit. Hotel is comfortable and ever so clean. Staff outstanding. Breakfast divine. Heated pool spotless. Nice local shops and restaurants within walking distance. Will definitely be back.

Lyes M, Manager at Best western Restormel Lodge Hotel, responded to this review
Dear Angella7 Thank you for leaving such a fantastic review! We are in a good location for exploring Cornwall and I'm pleased to hear you enjoyed one of the many attractions on our doorstep. The team will be happy with your kind words and we definitely look forward to seeing you back here soon.

"Great Value for Money"

4
PaulKayak, Nottingham, United Kingdom 08/11/2016

My partner and I visited this hotel for a 3 night break at the end of October and were pleasantly surprised. we were greeted with a smile at the reception (which always helps!) and the check in process was very professionally carried out, quick and painless. We were in a room across from the main part of the hotel and were impressed on entering by both its size and cleanliness. Plenty of storage and large enough for 2 people to move around effortlessly. We were on a bed and breakfast basis and found the breakfast options more than adequate helped along by very friendly and welcoming waiting staff whom we found both attentive yet unobtrusive. All in all a very pleasurable stay at Restormel Lodge Hotel and we both look forward to a return visit next year, Thanks to all the staff who were so welcoming throughout our visit.

Lyes M, Manager at Best western Restormel Lodge Hotel, responded to this review
Dear PaulKayak, Thank you for your review of your recent stay here at Best Western Restormel Lodge Hotel. I am pleased that all of the staff you encountered made your stay enjoyable and that you were impressed with your room. We very much look forward to your return visit next year.

"Would recommend "

4
MATtheVILLAN78, Droitwich, United Kingdom 08/11/2016

I stayed for 3 nights and would highly recommend as the room was well laid out clean and very comfortable, the staff were both friendly and helpful. I ate in the restaurant in the evenings and the food was very nice although the menu was limited but enough choice for a weeks stay. My plan is to return with the family and also for business.

Lyes M, Manager at Best western Restormel Lodge Hotel, responded to this review
Dear MATtheVILLAN78, Thank you for you lovely review. The chefs will be delighted to know that you enjoyed their food. I will pass on your comments about the menu but I'm pleased you had enough choice during your stay. Please do not hesitate in contacting us directly for the best rates. We hope to see you and your family soon.

"2+1 Dog"

4
Terry R, Portsmouth, United Kingdom 08/11/2016

The hotel made us feel welcome and the room fully catered for 2+1 dog. The only black spot to the stay was the bill. I bought one bottle of Proseco and was charged for two. And the price charged was more than advertised. Breakfast on the final morning was late by twenty minutes. But, overall the service was good.

"Best Western Restormel, Lostwithiel"

4
Ken G, Earl Shilton, United Kingdom 07/11/2016

I found a reasonably priced and very good value hotel. The staff were friendly and helpful and the breakfast was excellent. Our room was a more expensive one and was good value. Lostwithiel is a charming town well situated to visit most of Cornwall's attractions.

"A little gem"

5
Keith P P, Wimborne Minster, United Kingdom 03/11/2016

We booked a three night break in a standard room including breakfast. The room was larger than expected with plenty of storage and a larger than normal ensuite and was well equipped. The breakfast is buffet style with a good selection of hot and cold food and sets you up for the day. We eat every evening in the restaurant and have to say the quality of the food and the presentation was excellent and the chefs should be proud of what they produce. The staff are very good and always checked to ensure everything was OK. This is a little gem of a hotel and we will definitely be going back for a further visit. Highly recommend the hotel and it's location is ideal for visiting some of Cornwall's best attractions.

"great weekend"

5
j0van2016, Wolverhampton, United Kingdom 03/11/2016

My partner and I went on a long weekend to Restormel Lodge above in October, on a bed and breakfast basis and had a great visit. The staff were all really friendly and very helpful. We stayed in a double room on the ground floor that was very clean and well equipped. We had an evening meal in the restaurant on the first evening which was very good. We both had duck that was cooked very well and I had a sweet that I must say was really good. The breakfast was very good and a lot of choice. All in all a great trip and we hope to return soon.

"Clean and comfy"

5
Carolina359, Repton, United Kingdom 03/11/2016

Warm welcome. Wonderful bed. Small but adequate nicely decorated room. Good shower. Great breakfast with local produce - choice of Cornish Coffee - delicious. One thing that must improve - friendly young lass in restaurant had habit of balancing crocks etc and carrying them through restaurant. Wobbled a few times, near misses often. Other waiting on staff used trays for clearing - much safer. An accident waiting to happen. Would return to this hotel. Parking was a bonus in this location and no charge. Heated outdoor pool, but not at this time of year.

"Weekend break"

5
User 31/10/2016

I took up a special offer for a short break in October. We stayed here in 2015 while visiting The Royal Cornwall Show and were very impressed by how this hotel was run, so when this special offer flashed up on my computer screen I didn't hesitate to book again. We stayed for two nights which included bed, breakfast and evening meal, which included everything on the menu (excluding drinks). As before the food and service was above what you would expect for a three star hotel. If you are thinking about staying here then I promise you won't be disappointed, the staff are young, energetic and eager to help make your stay enjoyable, especially Lyes. Thanks for a wonderful stay Seán Dorking, Surrey.

"Very confortable"

4
Helen1721, Portsmouth, United Kingdom 30/10/2016

Spent three nights here - well situated to 'discover' this area of Cornwall. Great breakfast, plenty of parking available. The outdoor heated swimming pool an added bonus if you are up for the challenge.

"A Little Gem"

5
Jed777, West Yorkshire 27/10/2016

Stayed here with my daughter for a 5 day break and I could not fault the hotel. Our room was clean and nicely decorated, the bed extremely comfortable and I could quite happily have taken the shower home with me. The staff were very friendly and happy to help in any way they could. Breakfast was great and we appreciated being able to order additional items such as smoked salmon and scrambled eggs, as well as eating from the hot and cold buffet. I ate dinner once in the restaurant and again could not fault it. We would definitely recommend and would gladly stay again.

"Very Nice"

4
Arobajase, Bristol, United Kingdom 26/10/2016

Set in a really nice town with plenty to see After pulling in to one of many free parking spaces off to reception. Staffed by a really attentive duty manager who checked me in really promptly and booked me into the restaurant as the hotel was full I went up to my room which was lovely. It fit nicely between the corporate and boutique hotels. Clean, comfortable, large and quiet individually decorated without the overboard bits and pieces that some hotels go for. Hot water was plentiful and wifi was good. Only downside was view over roof of main building, but not every room can have a perfect view Food was very good quality at dinner and breakfast. Menu was small but good quality. I did get the impression that they weren't keen on people eating in the bar, lack of cutlery and condiments was a bit of a clue. If you need a hotel in the area then this is definitely one to consider

"Anniversary break"

5
User 23/10/2016

Absolutely excellent could not fault this hotel at all. Everything from the arrival, wonderful room and the food was outstanding! Staff were fantastic Do not know how this is only a 3 star Very highly recommended

"A Blissful Autumn Stay"

5
whitec0ugar, Gloucestershire, United Kingdom 18/10/2016

My friend and I had a lovely one night stay in early October; we had to postpone an August booking because my friend broke her arm and the manager, Jane, was most helpful and considerate of our circumstances in rearranging when it involved the non-transferable application of a gift voucher. As it turned out, the October weather was so good that we were able to swim in the lovely outdoor pool and go cycling at Lanhydrock house. The 3 -course dinner was superb, compliments to the chef and to the sweet Asian waiter who served us most obligingly. Would recommend the hotel and stay again

"Comfortable convenient base"

4
Ann B, Buckinghamshire, United Kingdom 18/10/2016

Friendly staff, excellent food and good value. The lounge was rather small, not very inviting. The room was warm and comfortable, there was plenty of car parking space, and the hotel is in a good location for the Eden Project, Heligan Gardens and Lanhydrock.

"Very Pleasant Stay"

5
LARTER1807, Penzance, Cornwall 17/10/2016

We used this hotel as a base to visit mid Cornwall, and what a pleasant hotel it is. A friendly welcome at reception by the duty manager, the room was very clean, with a really comfortable bed and a spacious bathroom with a wonderful power shower. Breakfast was fantastic with good quality ingredients, the staff were very friendly and attentive. I wouldn't hesitate to recommend this hotel.

"great place to stay"

5
User 15/10/2016

A well run and well located hotel, all up to a good standard good food friendly helpful staff a place you will want to go back to.A good location for the many local attractions. very easy to find on the main road through town.

"Meal"

5
User 14/10/2016

Amazing food I will definitely recommend this to other people. I will be definitely come back again. It is very friendly and the staff are very polite. I will be going again to try something else because everything look so good and smell so nice.

"Lovely relaxing break"

5
Cath S, Leicester, United Kingdom 13/10/2016

We booked a 3 night stay and extended it. Lovely atmosphere in the whole of the hotel nothing was to much trouble. Loved the little doggy letter & treat box in our room it made us smile. The village is very quaint with some lovely restaurants, and it is so central to loads of places of interest. Cannot wait to go back : )

"Pleasant stay"

4
Dave S, Alcester, United Kingdom 13/10/2016

good size room, very clean & tidy. staff very friendly, always polite and helpful food in the restaurant was nice well presented and always plenty on the plate, I would have given another star except for one silly little but annoying thing. the toaster at breakfast, only heated one side of the bread and was on very low heat had to put each slice through four times on each side to get it brown the wait to use the toaster was so long that a number of people gave up and left.

"A Pleasant Stay"

4
Martin_Dev, London 10/10/2016

I booked a three night stay in the first week of October 2016 with Groupon voucher. Although the terms on the Groupon voucher said that once booked dates cannot be changed, the hotel was very flexible in changing the date of booking. I changed the dates twice without any trouble and free of charge. All hotel staff were very friendly, polite and welcoming. We're given Room 36 which was a few steps away from the main building. The room was really big, clean and nicely decorated with TV. There was a double and a single beds in the room with all other standard furniture with tea/coffee making facilities, and still had plenty of room to move around. The bed was very comfy, providing a good night sleep after a day trip to other places. The bathroom was also big, very nice and clean with a shower like a mini water cannon – superb. Two hotel car parks are available at the back of the hotel free of charge. The restaurant where the daily breakfast was served, was decorated nicely with comfortable dining chairs. In one corner, BF cereals, pastries, juices, fresh fruit salad (not tinned) , yogurt and fresh fruits were kept and the buffet type cooked breakfast was available in the other corner. The swimming pool was just right next to the restaurant and viewable through the window. In addition, specific items can be ordered for breakfast as required. It's clearly visible that the management and other members of staff doing their best to maintain the standard of this hotel and I hope they continue to do so as we'll be returning next year too.

"2nd Visit - certainly did not disappoint"

5
Angela L, Blandford Forum, United Kingdom 10/10/2016

2nd visit this year. This hotel is a wonderful place to stay. The staff are all trained to a consistently high standard - welcoming, helpful, polite and friendly. The food is also very good with very generous proportions and served with a smile. The bed, breakfast and evening meal deal is excellent value for money. The rooms are clean, spacious and thoughfully laid out with everything you need and more. This time we explored some of the nearby delightful unspoilt coves practically on the doorstep plus Charlestown and Mevagissey. Would definitely go back again.

"A super hotel!"

5
maureenzara, Gloucester, United Kingdom 08/10/2016

my friend and I arrived mid afternoon and checked in! The manager was on reception and was very welcoming. Our room was lovely and light, clean and airy. We unpacked quickly and then had a walk around Lostwithiel. On our return we decided to have a swim in the hotel pool. It was super! We had it to ourselves and it was just beautiful because it was heated! A shower followed and then dinner! That was excellent! Loved every mouthful. After an energetic day, getting into bed was just the job. My bed was warm and comfortable and I had a good night's sleep. Before breakfast we had another swim (fabulous way to start the day). Breakfast provided plenty to choose from and was another satisfying meal which set us up nicely for the day! I'd go again if I could!

"Close to many choice places to visit in Cornwall"

5
User 07/10/2016

Excellent beach near at Porkellis, close to Eden project, and The Lost Gardens. Well appointed hotel with friendly staff. It is near to Mevagissey and its beach. Take a ferry from Mevagissey to Fowey.

"Really is the best"

5
Lewis H, London, United Kingdom 07/10/2016

Brilliant spacious room, lovely friendly staff. Good food and great pool and lounge area. Attractive village with good local pubs, some with local bands playing. Would definitely recommend and would love to return soon.

"Lostwithiel"

5
G P, PETERBOROUGH, United Kingdom 07/10/2016

Fabulous experience of good customer service. Great value for money. One of the best breakfast selections We've ever had. Central location for visiting numerous attractions around Cornwall. Only three miles from the fabulous Lanhydrock and a short drive to Fowey. The hotel is in a central location to the town and has plenty of car parking spaces.

"Close to Eden Project"

4
Russ M, Derby, United Kingdom 06/10/2016

Nice hotel, good food, friendly staff, very close to the Eden Project (about 4 miles) although to road off to the Eden Project can easily be missed, quiet a good place to access more well know tourist town such as Bodmin or Padstow by car, there is also a railway station to get you to tourist locations.

"SUPER HOTEL TUCKED AWAY IN THE FOWEY VALLEY - VERY HIGHLY RECOMMENDED"

5
DAVIDSMITH48, PORTSMOUTH, ENGLAND 03/10/2016

I have to confess that Lostwithiel was a new name to me. A trip to Cornwall was what we wanted and as Best Western regulars we opted for Lostwithiel. An inspired selection ! First of all we fell in love with the town itself - lovely river walks and a welcoming close knit community. The hotel was tremendous in all respects. Extremely friendly staff, comfortable, well decorated, clean rooms and a comfortable lounge with well stocked bar helped !! Superb breakfast with freshly cooked as-much-as-you-can-eat food both Cornish Full English and continental was on offer. Centrally located for easy access to some of our favourite places - Mevagissey, Charlestown, Port Isaac and Tintagel, I thoroughly recommend you consider this hotel.

"Excellent location and good value"

4
LINALLEN, ESSEX 02/10/2016

Excellent location convenient for north and south coasts as well as only an hour from Penzance in the south. Comfy bed, and good size room. Would give it 5 stars but for the fact that the walls are thin and you can hear people and tv in adjacent room. Will go back though as it is such a convenient place to stay and the staff were very friendly

"Centrally Located"

5
Cruiser518, Burnham-On-Sea, United Kingdom 01/10/2016

Lovely hotel clean and tidy we had upgraded room and was great,plenty of space and a wet room, staff very good special mention for Trina coped with our messing about admirably, central location food excellent we will be back

"Very pleasant stay, good service."

5
User 30/09/2016

We had a lovely stay at the Restormel Lodge and slept well in room #21. Breakfast was very good and it came with friendly service. We had no issues but felt that any problems would have been dealt with easily.

"Five Day Break"

4
CMathewsBov, Hemel Hempstead, United Kingdom 29/09/2016

Spent five days touring some of the fishing villages of Cornwall and used the Restormel as a base. I had a really nice double aspect bedroom with views across the interesting town. Very clean and well fitted out. The staff were friendly and helpful and the food was of a very good standard. Also a very warm outdoor pool. Wouldn't hesitate to recommend it.

"Friendly staff, good food. Warm pool ?"

4
Weneedabrake, Exeter, United Kingdom 26/09/2016

This hotel needs an update but it is clean, the staff are very helpful /friendly and the outdoor pool is heated! Very close to Eden and lots of great gardens, plenty to do near by. Overall a good base for a short trip, excellent value for money. Children's menu is fab although the adult meals are a bit pricey.

"Nice Hotel"

4
Christopher A, Gloucestershire 26/09/2016

We stayed here for four nights in one of the better rooms behind reception. The room was comfortable, light and airy with a king size bed and recently refurbished en-suite. All the staff were very polite and helpful and the food was also excellent and well cooked, we ate in the bar on two occasions and I have to say the fish & chips we had one night was one of the nicest I have eaten. There was only one thing that I had to complain about and that was we were not asked if we would like a suite after our dishes were cleared and the lad serving us disappeared, having said that it would not stop us returning, we thoroughly enjoyed our stay.

"Stopover en route further south"

4
swissconvert, Solihull, United Kingdom 25/09/2016

Stayed for 2 nights on the way further south. Hotel was very nice, clean and well maintained. Staff friendly and helpful. We had a room in the annexe which was fine, near to the overflow car park so loading/unloading luggage was easy. Comfortable room and very clean bathroom. Breakfast was good, plenty of hot food and pastries and cereals, no complaints! One point though, we went in the bar about 6.15pm for a drink and whilst a pleasant room, it lacked any real ambience, just tv's on the wall dispensing depressing Sky news (don't need that on holiday!), really needs some pleasant background music. A couple of tables had empty glasses and cups on them when we went in and weren't cleared for the time we were there, despite staff walking past! Minor gripe really but meant as constructive criticism. Would happily stay again.

"Convenient for exploring"

4
Hairyworf1, Caterham, United Kingdom 25/09/2016

We stayed here for a couple of days. Easy to find, loads of parking and the staff were friendly and helpful. The hotel has an unusual layout . We had a room at the back overlooking the carpark. It had been refurbished to a high standard, plenty of room and a spacious bathroom.Good selection at breakfast with plenty of choice, dinner was good too. The only thing was that the adjoining walls are thin, we could hear our neighbours talking, the tv and them snoring and everything things else they got up to ;-) , soundproofing please. We will be returning .

"Lostwithiel break."

5
ljrichards10, Melksham, United Kingdom 21/09/2016

HAd a lovely few days touring around the old haunts. Restormel Lodge was comfy clean and the staff lovely especially the waiting staff. one problem, but put right straight away without hassle. The Chef is great and we had meals at the hotel every evening, well cooked and we enjoyed them. We are just working out when we can visit again but not that room because during the hot spell we were enjoying the room was sooooo..... warm. Cannot win them all I suppose, thank you staff for a lovely few days, the Richards will return. Room 9 nexdt time though please. xxx

"4 day rtrip to visit friends in Lostwithiel"

5
ChloeL04, Canterbury, United Kingdom 21/09/2016

Very enjoyable and relaxing stay, rooms very clean and staff very friendly. Very nice breakfast. Location excellent for visiting nearby locations such as the Eden Project, Fowey, Mevagissey, Charlestown.

"Pleasant Stopover"

4
neil901, Ely, United Kingdom 19/09/2016

Friendly staff, clean fresh bedroom, plenty of parking, close to centre of Lostwithiel. Car park signs a little confusing as to where car parks were/how to access. Suggest you pick go left or right but not both.

"An ideal hotel for exploring the many attractions and countryside in this beautiful county."

4
peter-smith35, London, United Kingdom 18/09/2016

We requested a room with an walk in shower and this was arranged in a newly refurbished room on the first floor accessed via a short flight of stairs. This was arranged following a telephone conversation with the helpful receptionist made by her to check with us that the room would be satisfactory. It overlooked the garden and car park giving us a quiet stay without traffic noise. The only slight problem was the lack of air conditioning in the room which meant that it became very hot following afternoon sun but this could not be helped without major rebuilding work.

"Lostwithiel Break"

4
Henry140410, Swansea County, United Kingdom 17/09/2016

Good location. Nice rooms,very good food and good parking in a very built up area where parking is at a premium. Helpful friendly staff who always had a smile!My only beef was the becoming increasingly standard firm pillows which were so uncomfortable due to an old neck injury that I didn't sleep well.The moral is to probably take my pillows with me in future.However it did not prevent my enjoyment of my break.The weather was good and everywhere we wanted to go(ieHeligan) etc was a short drive,the local quaint shops were lovely and I would definitely return plus pillows!

"Nice hotel"

4
dietz13, london 17/09/2016

Good choice to visit Landhydrock and Heligan. Room good size but bathroom smelt musty. Adequate parking Breakfast Ok , but why serve horrible choice of cheap factory packets of jam and marmalade , for a decent hotel quality, homemade if possible , jam and marmalade are a must.They served cornish butter so why not cornish made preserves and honey? Shame as food otherwise was Ok. And the toaster was a joke, it took 3 runs through it to get bread brown!!

"Good comfortable hotel lacked air conditioning in hot weather enjoyable stay."

5
allyn22, Cardiff, United Kingdom 16/09/2016

The meals were excellent and the wine list was very acceptable. all were served with politeness , a smile ,and knowledge of the menu. Very nice rooms set in a old Cornish town with plenty of shops and activities to keep you occupied. We would certainly stey there again.

"Lostwithiel stay"

5
Shaun A, Lincoln, United Kingdom 13/09/2016

Just spent 4 days at this hotel. First, it is situated in an ideal spot to visit many of the sites around Cornwall. Secondly the staff are marvellous, from the reception to chef, diningroom staff, and cleaners, nothing was too much trouble and everywhere was clean and well presented. Thirdly the food was wonderful and plenty of it, not only in the restaurant but bar food as well. All in all first rate hotel

"Valerie M"

5
Valerie L, Bradford, United Kingdom 11/09/2016

This was a late birthday treat for my husband and our 51st wedding anniversary. We hit gold. The hotel is in a very nice setting, our room overlooked the rear garden, it was perfect. The staff were all friendly and very helpful. The food was fantastic, and cooked just as requested, the portions are large so think before ordering more than one course.

"Nice hotel"

4
Val W, Llanelli, United Kingdom 10/09/2016

Stayed 3 nights on Groupon Deal. Nice rooms, everything you needed. Lovely comfy beds. All nice and clean. Went to shut window at night and found the hinge was broken, so it was jammed open. Told reception and they had someone look at it next day, but it needed a whole new window, so when we returned we had a big gap at top of window also. We were told it was safe, but it was a shame as it was a little noisey , glad it wasn't a really cold night !! Breakfast was buffet style. Bacon and potato fritters were too hard, but the rest was ok. Lovely sausages, but my husbands had a tiny bone in it. Oh dear. Was dissapointed that pool wasn't open, shut for maintaince. Rooms were on outside of main hotel. Nice and easy from overflow car park into your room, no need to go into hotel at all. Wifi kept going on and off and they give you the wrong wifi info on welcome pac. So I had to go to reception to get it. Was a nice stay apart from the odd probs.

"A Cornish gem."

5
SirMonxton, Bradley Stoke, United Kingdom 10/09/2016

We postponed our annual leave until the cheaper after school holidays period. I am so glad we did otherwise we might have missed this absolute gem of a hotel. All the hotel staff were very friendly and helpful, nothing was too much trouble for them. On a couple of occasions people were late for breakfast but the chef cooked theirs to order without complaint or bad comment. The toaster is a little quirky, to get really dark toast you have to feed it through 3 times, but this gives you time to converse with fellow guests. The breakfast was buffet style and other items could be ordered without extra charge such as veggie sausages, poached eggs and scrambled eggs. The evening menu had a good range of choices and was well priced. The food was well presented and was tasty. The hotel is clean and well looked after. A really good and relaxing time was had by all. Well done.

"Cornwall trip"

5
User 10/09/2016

We have just spent four days visiting around Cornwall we stayed here it's a Nice clean hotel friendly staff and great food ideal hotel for touring Cornwall we were given an easy access room with walk in shower and large comfortable bed ( unfortunately the swimming pool was out of order ) but would stay here again

"Good value, great location "

5
User 02/09/2016

Last minute break to Cornwall, brilliant location for Fowey, great beaches 10 minutes away and added bonus a nice heated pool, well maintained, certainly kept the children entertained after a days site seeing! Excellent breakfasts, with good dietary/vegetarian alternatives. Staff really helpful. Highly recommended, would love to come back!

"Small rooms, expensive"

3
Thibaut T, Kortrijk, Belgium 31/08/2016

I stayed here for 1 night during a business trip. The room I got was small and the price was very high (121£). I can understand it is high season in August but the price is just to hight for the room you're getting. Nevertheless the rooms were clean and had everything you need.

"Lovely staff, beautiful food"

4
elainethomas012015, Cardiff, United Kingdom 30/08/2016

We stayed at the hotel for the August bank holiday weekend, upon arrival I explained that I was disabled and the receptionist quickly changed my room to a ground floor, walk in shower room without any fuss whatsoever. We ate in the hotel restaurant on the first night mainly due to convenience as we arrived in Cornwall at 8.20am, we were sooo tired and the food was fab, too much to eat!, On Sunday after a morning at The Eden Project and an afternoon sightseeing we returned to the hotel and had a swim (more like a bob in my case) in the hotel pool which was warm and sheltered. We left after another fab breakfast on Monday and travelled the north Cornish Coast to Padstow, fish and chips at Rick Stein`s. The hotel staff were bright and cheery full of information and wished us well on our departure. Well done to all who made our stay enjoyable.

"A heated outdoor pool!"

5
User 22/08/2016

Lovely place, room very quiet, bed very comfortable, staff warm and friendly, breakfast all good quality, a well lit and spacious restaurant, convenient off street parking, look forward to another visit next year. Oh, and a heated outdoor pool of good depth and design, lovely!

Simon B, General Manager at BEST WESTERN Restormel Lodge, responded to this review
Many thanks for your kind review, with the weather we are currently having our outdoor heated pool is a great asset, open from 7am-10pm!

"Not too bad"

3
Swissurfer, London, United Kingdom 22/08/2016

Stayed there for three nights. As we had a dog we were put in the older tired rooms which face onto the car park. They have seen better days. The breakfast actually decent for a buffet style and faces onto the pool. Staff are very friendly and helpful. The bar is out of a ferry and lacks charm. But as a jumping off point to visit the area it's well worth considering.

Simon B, General Manager at BEST WESTERN Restormel Lodge, responded to this review
Many thanks for your review, we have 6 pet friendly rooms in our courtyard block with direct ground floor access access to our car park and the lovely walks by the river available to you in Lostwithiel, this winter we will look at updating them again, with 36 rooms we always seem to be decorating here! Great to hear you liked our buffet breakfast and we are very lucky to have such great staff, hope to see you again. Simon & the Restormel team

"2 Night stay"

5
Ash-leigh M, Lytham St Anne's, United Kingdom 20/08/2016

Hotel is very nice, outdoor swimming pool is heated and a really nice bonus, breakfast always being topped up with fresh food which was all very nice, staff were lovely and friendly and very helpful too. Room was a good size and was nicely decorated. We will definitely be back.

Simon B, General Manager at BEST WESTERN Restormel Lodge, responded to this review
Thank you so much for your kind review, we have 6 different room types so pleased to hear you liked yours, and should you return soon always remember to contact us directly for the best price. Our outdoor heated pool is open until Oct half-term then we need to wrap it up for winter, andI will certainly pass on your comments to all my staff, thank you again. Simon & the Restormel team.

"Nice hotel, great hospitality"

4
User 17/08/2016

We came on a weekend for one night. We checked in really late, but the reception desk was manned, thankfully. The only gripe was that we had requested a room for our pet dog and we hadn't received a response from them in time before arrival, so we had to arrange things at check in. There was ample parking available, as this hotel has a main car park, and then an overflow one for a total of two parking lots. Staff were very gracious and even provided free milk from their kitchen for a little one, which was very much appreciated. Morning dining staff were great as well. We didn't stay for breakfast, but whilst we were waiting for the morning milk, I observed them to be very professional and quite attentive to the guests that were dining in for the morning brunch. We didn't utilise the outdoor pool that was there, but the water looked to be quite clean and the pool area itself looked to be quite well maintained. A good stay; I would recommend this hotel.

Simon B, General Manager at BEST WESTERN Restormel Lodge, responded to this review
Many thanks for your fabulous review; I am very proud of the Hotel we have and the staff who work hard to achieve everything we offer. Apologies for the confusion if you booked a pet friendly room; we only have 6 and they are always in great demand so its best to reserve one of them direct with us. Simon and the Restormel team.

"No hot water!!!"

2
User 16/08/2016

Stayed in a family suite which was fairly cramped and seemed a little damp. We arrived late one evening visited the eden project the very next day before leaving early on the following day. We did not enjoy a hot shower on any of the three occasions we showered and my grandaughter was in tears with the freezing shower one evening. Both hot and cold breakfast was very good and tasty and the breakfast staff very organised. At £10 per head for adults and £5 for children I would have expected it to be. Strangely these prices, however, are only available if you prebook the night before!! Would definitely NOT revisit and suggest when booking that you agree a non payment clause if no hot water. This might get the management to overhaul the boiler etc. The fact that they were fully booked with a great many showering so water had run out is a feeble excuse.

"5 star without a doubt"

5
User 13/08/2016

This hotel was of a very high standard . The staff were very warm and welcoming , and the service was of high standard . Would definitely recommend this place . The rooms were very clean , and we're supplied with plenty of tea and coffee . Ironing board and hairdryer located in the room .

"A big thank you from South Africa"

5
User 06/08/2016

The staff were so helpful. On arrival they were fully booked and Simon looked for a place for us in Plymouth. The lady there was kind enough to book us in on internet. We returned the following evening. Such a welcome and so friendly. The room was superb. Bed comfortable and bathroom squeaky clean. The breakfast was a very good buffet and main breakfast was ordered with tea or coffee. How it only got 3 stars is beyond me. Overall the best hotel we stayed in while travelling for 3 weeks. Thank you so much.

"Nice place"

4
336stewartj, Medway, United Kingdom 27/07/2016

Stayed for 4 nights as visited a few places around cornwall and also went to eden,the room was fine as was the beds which were comfortable and if needed changed everyday,the bathroom was clean and the shower was very powerful. Tea and coffee and biscuits available and filled everyday so all in worth the money and a stay if your hopping around cornwall. Can't comment on the food as ate out on our travels but did find the staff nice and friendly at all times when spoken too.

"Lovely weekend getaway"

5
abhimanyupuri, New Delhi, India 27/07/2016

Jane gave us a very nice garden facing room, the property is small but cosy and has some great views. Its in the small village/town of Lostwithiel with a quick access to the highway. Also great for taking walks in the town and around

"Reasonable stay but a few tweaks could make all the difference"

3
Bec2468, London, United Kingdom 24/07/2016

My Mum, Dad, sister and I Stayed at The Restormel Lodge Hotel a couple of weeks ago for 2 nights while in the area to visit The Eden Project and The Lost Gardens of Heligan (which are definitely worth a visit). Overall, we enjoyed our stay, the rooms were clean and a reasonable size (if a little too hot), the staff friendly and helpful (they will sort out discounted tickets for The Eden Project and Lost Gardens for you so you don't have to queue when you get there) and the food in the restaurant tasty (although disappointing that their Cornish cheese selection consisted of cheddar and brie as they'd run out of the actual Cornish cheeses!). There are two ways in which this hotel could be improved. The first is that while the rooms are nicely decorated, the corridors outside the bedrooms look a bit tired and don't give the best first impression when you walk in from the car park. The second is that some of the younger staff, while friendly and helpful, lacked initiative and could probably do with more training and direction For example, at breakfast on our first morning most of the hot and cold buffet selection had run out but despite it being quite early in the breakfast sitting the staff didn't replenish it, so in the end we had to ask them to do this. This wouldn't prevent us from returning if we're ever back in the area; however, it would have made our recent stay that bit more enjoyable and enabled us to give it a 4 star rating so management please take note!

"Lovely Stay"

5
CathM29, Farnham, United Kingdom 21/07/2016

Stayed for 2 nights. The place looks tired when you first walk in but the bedroom was lovely, airy, fresh, very clean. Complimentary fruits, biscuits, water and "Tassimo" coffee made a great welcome. The restaurant does not have an extensive menu but the food is absolutely fabulous! Very friendly staff. I would highly recommend this place. It is only 10 minutes away from the Eden Project and 30 minutes from the Lost Garden of Heligan.

"A lovely comfortable stay"

5
darkivy, Northampton 17/07/2016

We stayed for 2 nights here after booking last minute to change from a previous hotel which was uninhabitable! We asked for a cot in the room which was provided along with a lovely baby quilt. The hotel was clean and fresh and a breath of fresh air after the previous one. Room was large and clean, excellent standard of housekeeping. Good selection of teas and coffees etc. Breakfast was good, lots of choice and well stocked. Would definitely stay again.

"Tired and dated but good breakfast"

3
George R, LONDON, United Kingdom 15/07/2016

Stayed here for 2 nights as we travelled down from London to attend a friends wedding. No night manager meant that when we arrived, at midnight, our keys were left at reception in an envelope which is something I've not experienced before. Bedrooms were a good size and ticked all the basics but the lack of any air conditioning meant a very hot and restless nights sleep. Since this room was on the ground floor was not that comfortable with leaving the windows open. However, on plus side, staff were helpful and friendly.

"Stayed for 6 nights"

5
User 13/07/2016

Staff was wonderful especially Lyes. Nothing was too much. Food was very good would recommend the hotel very highly would definitely stay again .Car parking at side and back, narrow side roadon right of Hotel.

"Gilly Courtney "

4
Gillycourtney, Kells, Ireland 12/07/2016

Greeted by a super enthusiastic receptionist. Very, very quiet bar. Watching the Euro final was like being in a library!! Also closes early, around 10.30. Restaurant was great, delicious food & attentive staff. Lots of stairs as our room was in a separate building. Room was very clean & bed comfortable. Shower was really great!! A great base to use for travelling around to other towns & places of interest.

"Brilliant Hotel with Fantastic Staff"

5
Tom M, Exeter, United Kingdom 10/07/2016

Stayed for 1 night whilst visiting family and going to the nearby Eden Project (just up the road from this hotel). From check-in to check-out we were very well looked after. Tracey the Front of House Manager was very helpful and friendly at check-in. We booked a dog friendly room and had a lovely surprise when we saw the water and food bowls, dog blanket, treats and doggy bags with a note welcoming our pooch! Never had that in any other hotel. The Deputy General Manager Jane was wonderful, very friendly and approachable and made us feel right at home. We were looked after very well at dinner and breakfast by Lily the Restaurant Supervisor, what a gem she was! Very professional and friendly and always carried a smile on her face. A welcoming face to see in the morning. The food was superb, very well presented and very good value, with plenty of choice. The spicy peanuts on the bar very more-ish. All in all a very good stay, we even used the outdoor pool which was good fun even on a grey english day. We will be back at the next given opportunity, I feel we will become regulars now.

"One night stay, very pleased!"

4
User 02/07/2016

Firstly I must say the staff were an absolute pleasure, we were greeted at the front desk by the deputy manager and throughout the night she was always on hand for anything. Also the young male member of staff on the bar was very professional and accommodating!! Our room was lovely all be it not newly refurbished, it had everything we needed, the bath was well sized and I didn't feel like a sardine, and a real nice touch was having a fan in the room!! Lastly we set out at 8:45pm to go for some dinner in a nearby restaurant only to be turned away due to them closing at 9, so I phoned the hotel to see if we still had time to eat in the bar, despite the time being 20/30 minutes past food cut off, they still accommodated us and served us a lovely meal, a big thank you to the chef Kieron as the quality was lovely and it wasn't rushed!! Thank you very much for our stay we both enjoyed it a lot!

"Somewhat spoilt by after-stay problems"

3
janjalovy, UK 23/06/2016

My opinion is somewhat soured by events after we left, so may be somewhat biased. The hotel itself has a pleasant outlook at the back over rolling Cornish hills, although it does sit on the main road through the village of Lostwithiel. There are about 20 rooms in the hotel itself with more rooms in an annex. Our room (one double and one single bed) overlooked the car park (enough for about a dozen cars with further space nearby) with views over the Cornish countryside. It was nicely furnished with a desk and lounge chair and an en-suite bathroom with integral shower. Unfortunately there were a couple of problems. A mysterious clicking noise throughout the night turned out to be the central heating system fighting against the turned-off radiator. The other problem was the wafer-like thickness of the dividing walls so that we were distracted by the couple in the next room talking as well as from the banging of room doors, especially in the early morning when the “business” customers left the hotel. The breakfast (buffet) was, however, very good with lots of both hot and cold food and a coffee machine for the “efficiados”, all overlooking the (sma