Woodwards White Mountain Resort, BW Signature Collection Hotel, Lincoln

Situé dans la Vallée de Franconia Notch , cette établissement offre vraiment beaucoup pour plaire. Piscine intérieur et extérieur. Bar et restaurant. C'est propre et entouré de verdures. La route est un peu bruyante mais le rapport qualité/prix est excellent.

Très bel hôtel, bien entretenu, installations propres. Super terrain de tennis extérieur. Personnel courtois et service imbattable. Bon petit déjeuner. Parfait pour faire des randonnées dans les Montagnes Blanches. Nous y retournerons assurément!

Situation un peu excentrée à Lincoln N sur un site assez étendu avec plusieurs bâtiments. De fait wifi ok seulement au lobby et devant le bâtiment piscine (incroyable dans ce pays). Chambre propre. Rien de vraiment vétuste mais pas spécialement gai. Clim extrêmement bruyante donc même si on ne la mettait pas on a bien profité de celle du voisin ! Petit dej correct. Piscine et jaccusi agréables bien que trustés par des familles donc pas spécialement calme. Même si des efforts semblent avoir été faits pour améliorer encore pas mal reste à faire.

WoodwardsLincoln, General Manager de Woodwards White Mountain Resort, BW Signature Collection, a répondu à cet avis
Thank you Olivier for taking your time to leave this critical feedback. I appreciate you noting that we have made efforts to update. We have only taken over as of January, and it remains a ongoing process. We work hard every day to provide our guests a better stay. We apologize for any noise complaints you may have had. We regularly check our common areas and do our best to address any concerns our guests may have. Please if you ever find yourselves here again let us know if anything is less than pleasant with your stay. We are always very happy to address any concerns immediately and to the best of our ability.

Courez courez et surtout n'arrêtez pas de courir ! Le pire motel que nous ayons jamais fait! Prix de la chambre 126€, pas propre du tout et une odeur nauséabonde dès les premiers instants. My god ! Le service à la réception était gentil et ceci est le seul point positif !

WoodwardsLincoln, General Manager de Woodwards White Mountain Resort, BW Signature Collection, a répondu à cet avis
We are deeply sorry that you did not enjoy your stay with us. It is our responsibility to ensure our guests have a great stay, and we hope we could have made yours better. Please we always want to be notified when our guests have anything less than a perfect stay. What you experienced is not typical to us, and we hope you would give us another chance.

Ne pas choisir- même si le personnel est sympa- nous étions dans le bâtiment face à la piscine- chambre très très vieillotte, drap vieux et pas net- odeur non aéré- pas de micro onde dispo/ juste mini frigo - domage dans un si beau site naturel - restau sur place pratique - et correct-

Woodwards_Manager, General Manager de Woodwards White Mountain Resort, BW Signature Collection, a répondu à cet avis
Thank you for taking the time to write a second review review about your recent stay with us. We are sorry to hear you did not enjoy your stay. We do have some rooms that have connecting doors, but unfortunately your request for this did not come thru to us from your online booking agency and we were sold out which is why our front desk staff was not able to accommodate this request for 3 rooms. In the future we would recommend calling us direct to make sure we are aware of your special requests and we will do everything we can to accommodate them. Regarding the WiFi issue and your dislike of the room, once we were made aware of this, we did give you the option to relocate to another hotel because we were sold out and unfortunately had no other room options available for you, but we were glad you opted to stay and we did discount all three of your rooms over 40% each in an effort to try and work with you. Overall, we did try and do everything we could to make you and your family as happy as possible and although you were not happy with the hotel, we do hope you enjoyed the activities you had planned in the area while you were here including hiking the White Mountains.

Avions réservé comme hale repos lors d'un voyage de moto. Le site est assez vaste et compte beaucoup d'unités. Accueil chaleureux, stationnement facile. La chambre pas très grande, la climatisation ne fonctionnait pas. Literie propre, lit avancé en âge, matelas mou. Salle de bain limitée, propre sans plus. Il y a un bar et restaurant à même le complexe. Prix abordable, bonne nourriture. Pour une halte routière c'est convenable.

Woodwards_Manager, General Manager de Woodwards White Mountain Resort, BW Signature Collection, a répondu à cet avis
Thank you for taking the time to write a review about your recent stay. We are truly sorry to hear you did not enjoy the food in our restaurant. We would have been happy to prepare something special for you if preferred. We did check-in with everyone in the group on a daily basis to make sure they were enjoying their stay and did not hear anything about this or we would have done everything we could to help fix the situation. In regards to your comment about the 18% gratuity, as mentioned during the group's arrival speech, we do add the gratuity as a separate line item to dinner guest checks for folks staying with us from your group's tour company to help minimize any confusion regarding meal gratuities since it is already included in the daily breakfast meal package. It is our standard practice to remove this gratuity from the check if a guest is not happy. Again, we do apologize that you did not leave 100% satisfied with your stay.

We had booked for two nights and cancelled the second night. Our room Was located in the indoor pool building and it smelled humidity. The room Was old and it Was not clean. There Was dust everywhere and the carpet Was dirty. Notre chambre, située dans le même bâtiment que la piscine intérieure, était sale. Il y avait de la poussière partout et de la pourriture dans la salle de bain. La chambre coûtait seulement 139 $, mais c'est quand même inacceptable de louer une chambre dans cet état. Il y a peut-être des chambres plus récentes ailleurs sur le site, mais je ne réserverais pas avant de les avoir vues.