Best Western Premier Hotel Liberty Inn & Suites , Liberty

From the outside, this hotel was amazing! Very updated decor. Clean. But we had cleanliness issues in our room. Sheets had holes and a lipstick stain. Dust on the bathroom shelf. Rust stains in the bathtub. The staff gave us new sheets and we would stay here again, but we're disappointed initially.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We are sorry to learn everything was not up to standard during your stay. We will be using your feedback to make improvements. We are happy to hear you will stay as our guest again and we will strive to make your next stay a fantastic one.

The Best Western Premier is always my first choice when traveling to the area! The rooms are extremely clean and the hotel staff is friendly, yet efficient. Jen, the manager, is always willing to help accommodate any special requests. The breakfast area is clean with plentiful choices.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We appreciate you staying with us! Thank you so much for the great feedback.

Nice enough hotel, but my room smelled of cigarettes, the trash hadn't been emptied and there was no shampoo in the bathroom. After a long day of driving, I was too exhausted to wait to see if I could move to a different room. Staff was friendly though!

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
I apologize that everything was not up to standard. We will be using this information to make improvements. We appreciate you staying with us.

This was an amazing place to stay! The staff was so friendly, the facility was extremely clean, and the breakfast was gold star! We really enjoyed the massage chairs, outdoor fireplace and the pool. If you are looking for a great place to stay - choose this one!

The Best Western Premier Liberty Inn & Suites is an unbelievably comfortable hotel. I traveled from Ireland and I had very little sleep on the 29 hour journey to the Kansas Area. On arrival I was shown to my room and the room was awesome. So comfortable. It had a beautiful bathroom and the room was appointed in a very clean and modern design with all the latest features and furnishings. I was well impressed with great air conditioning, quiet rooms (as I'm a light sleeper) and wonderful USB power sockets. Thankfully , after my journey, I slept very well. And the downstairs lobby in the hotel has free tea and coffee which was very welcome. All areas of the hotel are spotless and the foyer is cosy and very comfortable to enjoy your time at the hotel. There is even a little nook with Tv channels. Nice are to sit and relax. The bar is in the foyer also serving a selection of drinks and cocktails. Near the lobby there is the amazing HydroMassage which was amazing at solving my travel muscle ache. There is also a swimming pool, fitness centre and I did take a peek at the very modern looking boardrooms. I am wowed by this hotel. The staff are so friendly and very welcoming. Thanks to everyone for making my stay so enjoyable. They should change the name to The Best Best Western !

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
It was an absolute pleasure having you! We look forward to the next time you come to Kansas City.

expensive for what you get, but does have shampoo, conditioner, makeup remover and shower caps. Breakfast was fair, but food ran out quickly and was not replenished. It was clean but the handle on the shower enclosure was broken.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We hope to see you again soon!

The pool is freezing cold. If you're staying here for that, don't. I couldn't get in because it was so cold. The rooms were comfy and clean. The bed was great. The fridge was small. Overall good experience. I would stay here again, but please fix the pool.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We appreciate you staying with us! The pool heater was repaired and began working correctly mid May and is has been a pleasant 83 degrees since.

The hotel staff was incredibly kind from the front desk staff to the cleaning staff. I wanted to shout out Jen (the assistant manager) who helped us have an early check in and was incredibly friendly and provided great conversation with us whenever we came across her. Kudos to you and your team as you are all kind and helpful. The hotel is very new almost a year old so it is very well kept and clean. The room was huge and the bed was very comfortable. Our flight ended up getting up getting cancelled so we had to stay an extra two nights. The prices were wonderful for the extra stay and the staff was so accommodating. The breakfast was delicious and it was hot which was nice to see again. We took advantage of their hydromassage chairs which were an extra $8.00 per person and so worth it. They also have an indoor pool! All in all, it was a lovely experience.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We are so happy you enjoyed your stay with us! It was a pleasure having you.

Hotel is nicely located near stores. (Grocery,Restaurant and shopping). Just off the interstate so very convenient. Rooms are spacious. Bed was very comfortable. My only thing that I was unhappy about was the fridge size if you stay for more then one night. The hotel was perfect other then that.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We appreciate you staying with us! Sounds like you enjoyed your visit for Nascar weekend and we hope to see you again next time.

Stayed here on our way back from AZ. I believe this is the first time we have stayed at a Best Western Premier, that I remember. Love the modern decor. Beds were comfortable the customer service was great. Would stay there again the next time we pass thru Missouri.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We are delighted you enjoyed your stay with us. See you next time!

We chose this hotel because of the pool with a slide, thinking it would be fun for our young kids who have been asking to go swimming. Unfortunately, the pool was way too cold for 2 toddlers to use which made for a disappointing stay. Other than that, the staff was good and it was a very clean and updated property.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We appreciate you staying with us and are happy you enjoyed your overall stay. We are working hard on correcting the pool heater. We hope you can visit again once the water is nice and warm.

This was great experience staying at this location. They treat their guests like royalty and great amenities. Quiet and clean. Spacious and comfortable bedding. Breakfast was fresh, plenty to choose from. Hot or cold. Healthy choices as well.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We love hearing that you enjoyed living the Premier life during your stay and hope to see you again soon!

My husband and I did a quick getaway and stayed in the whirlpool suite. It was spacious, comfortable, and clean. During our stay we enjoyed the modern bathroom with a makeup mirror for me. My husband's favorite was the 3 different shower heads to use! Definitely will be returning!

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We are so happy to hear you enjoyed your little vacation in our beautiful suites. We hope to see you again soon!

This place has a washer and dryer for the customers to use. They have a great breakfast and the bar is open Tues- Saturday (Not on Sunday or Monday). Rilie will be your bartender and is so nice and friendly. The front staff will greet you (Katherine, Charleen, Eddie) and the managers (Tara & Jen) too! Everyone on staff helps out with every aspect of running this lovely hotel. I was very impressed with how everyone pitched in when a job needed to be done. Sometimes, you don't know if the person helping you is the manager, housekeeping, bartending or front desk because they do it all!! So proud of all of these people doing what they have to do in order to make the place run. Great job everyone!!1

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
Thank you! We really enjoyed meeting and chatting with you during your extended stay. We wish you the best!!

Understaffed with two ladies having to run the whole show. The pool was not maintenance and freezing cold. The hydro massage was amazing. Traveling with pets was difficult with no main floor rooms and not a lot of grassy areas.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We appreciate you staying with us!

Stayed 8 nights through Christmas eve and new year for a wedding. King suit was great. The bed could have been more comfortable. Switched to a double queen when family members arrived. The room was smaller but the beds were great.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We are happy to hear you enjoyed your extended stay with us. We hope to see you again when you are in the area.

Everything's was new and beautiful and delightful. Our room was large and spacious. You can't go wrong staying here. Breakfast was of a large variety and the most unique item was individual corn dogs. Staff were efficient and pleasant. Beds comfortable.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We greatly appreciate you! Thank you for staying with us and we look forward to seeing you again.

This was our first stay here. Rooms were clean but extremely noisy. Don't stay in room 213 or 211. Complained to manager next morning and she shrugged her shoulders and agreed with me that the room we were in is known as a loud room. Why would you put people in that room if the hotel wasn't full? Also, the pool was freezing cold. There were several large clumps of hair floating in the pool.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We are very sorry for not meeting your expectations. You letting us know what we need to work on helps us to better serve our guests in the future.

This hotel and staff provided excellent accommodations for wedding party and staff was outstanding at taking care of all our needs. The rooms were clean and comfortable. The breakfast was hot and the bar was very attentive to our needs. Staff was able to assist with last minute needs and also able to refer us to local food places when needed. Thank you so much for the outstanding service!!

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We enjoyed being able to help with the celebration! The wedding group was a pleasure and we appreciate you staying with us.

This was my first time staying at the brand new Best Western Premier hotel in Liberty, Missouri. It will no doubt be where I stay every time I visit Kansas City/Liberty in the future! The hotel was so clean and comfortable. What really makes this place so wonderful was the outstanding customer service from the front desk. When I first checked in, Charleen warmly greeted me and made me feel welcome. I have a bad back and she was able to accommodate me in a room adjacent to the elevator. She was friendly and prompt, as well as professional with a perfect attitude for the hospitality business! Charleen took me on a quick ground floor tour to show me some of the awesome amenities. There's a breakfast bar with a great selection of delicious food. They have a bar facing a large family-style room for get-togethers. Even Rileigh, the bartender, was extra nice ~ she was very friendly and a true asset to BWP! Between the two of them they told me where some of the best restaurants were in the area which was very helpful. Charleen also showed me the room with two Aqua-Therapy machines!! OMG!! That had to be one of the best massages I've ever had! It felt great and it's just one more reason I really like this place! I stayed for three nights and I'm already looking forward to future visits. If you're planning to be in the area you must try this place. The price is below what most charge yet they have more to offer. 5-stars!!

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
Thank you so much! We greatly appreciate you and look forward to seeing you again.

Hotel is brand new. The bed was comfortable, and the blackout blinds were amazing. The smoke alarms kept going off early in the morning. Hopefully, it's just a new build glitch. Other than that, my stay was very nice.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We greatly appreciate you! We are glad you enjoyed your stay with us. We understand the frustration with the fire alarm and after several service calls, we believe the malfunction of the alarm system has been fixed. We hope to see you again!

Our stay was exceptional! We will be coming back when visiting KC area again. The breakfast was very good and the hotel is kept clean. The hotel is near stores and restaurants and not too far from KC.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
Thank you so much. We are glad you were able to enjoy our wide variety of both hot and cold breakfast options. We have an amazing team that works hard to keep our hotel in excellent shape and having guests like you that appreciate it makes it all worth it!

Non-smoking facility but individuals smoking in front of the hotel entrance upon arrival, was given dirty room so requested a different room which was so so, rarely was front desk staff at front desk.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
I am sorry to see you did not have a great experience. We appreciate your input so we know what to improve on.

New hotel. Short staffed,as many places are. Great location for food, shopping,etc. Has great potential but currently many kinks in housekeeping and amenities .Pillows were awful! Take your own ! Nice bar but no one manning it No food or snacks offered in the bar

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
We appreciate you staying with us in our brand new hotel. Our beautiful bar is open Tuesday through Saturday and does have a variety of light food options for purchase however, it looks like you may have stayed with us the night our bartender was out for medical reasons. We also have a well stocked sundry where snacks and drinks may be purchased at the front desk. We hope to see you again!

Awesome new Hotel. Lovely lobby, halls are well lit with glass block windows and cool overhead lighting. Amazing walk in showers with triple shower heads(overhead rain shower, handheld and regular). My wife loved the backlit mirrors and lighted makeup mirror. I liked the led reading lights over the very comfortable bed. Jen is an excellent Manager. The only nicer hotel we've stayed at was the St Regis in Princeville Kauai.

Tara McGary, General Manager at Best Western Premier Liberty Inn & Suites, responded to this review
Thank you so much! We truly appreciate the compliments and we hope to see you again.