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Codes Avantages

Best Western Plus Hotel La Mesa San Diego, La Mesa

4.0/5  - basé sur 365 notations.
9550 Murray Drive, 91942-3924, La Mesa, United States - Voir l'itinéraire

Bienvenue au Best Western Plus La Mesa San Diego. Nous sommes idéalement situés à l’est du comté de San Diego, juste à la sortie de l'I-8, et à quelques minutes de l’Université d’État de San Diego, du centre commercial Grossmont, de l'hôpital Grossmont, du centre-ville de La Mesa, d’El Cajon et de l'aéroport international de San Diego. Nous offrons une situation idéale aux clients qui souhaitent profiter des sites et des attractions de San Diego, sans le bruit de la circulation et les tarifs exorbitants du centre-ville. Commencez votre journée par un délicieux petit déjeuner buffet chaud gratuit et profitez du meilleur de San Diego. Visionnez de plus de 200 chaînes HD sur nos TV à écran plat 107 cm, proposant la meilleure programmation de DirecTV®. Les équipements sur place incluent une blanchisserie gratuite, une piscine extérieure et un Jacuzzi®, un centre de fitness, une boutique de cadeaux, l’accès gratuit à Internet haut débit sans fil et un espace de réunion de 140 mètres carrés. Que vous voyagiez pour les affaires ou les loisirs, nous sommes fiers d'offrir le meilleur en matière de confort et de service. Nous sommes impatients de vous accueillir !

Best Western Plus

Hotel La Mesa San Diego

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné dans les parties communes
    Air conditionné dans les parties communes
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 359 voyageurs
Note attribuée
Excellent
186
Très bon
87
Moyen
43
Médiocre
20
Horrible
24
CONSULTEZ LES AVIS POUR
En couple En couple
68
En famille En famille
152
Escapade entre amis Escapade entre amis
17
Professionnel Professionnel
69
Voyage solo Voyage solo
36
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Great employees, super clean, freeway close"

5
04/10/2018

My Mom and I stayed for the second time at this hotel, and would definitely stay here again. I especially appreciated Orchid at the front desk, she was very helpful and friendly as we were there for 4 days. Our room was really clean and fresh every day. The staff in the breakfast room did a great job keeping everything well stocked. Only down side was freeway noise, next time I'll ask for a room on the other side. I highly recommend this location.

"What a wonderful little gem!!"

5
10/09/2018

From the moment we walked into the lobby until our check out 2 days later we were impressed the entire stay. The front desk staff were always cheerful, had excellent hospitality skills and seemed to truly care about the comfort of our stay. The room was neat as a pin, the a/c was running and greeted us with a nice cool room. Everything was modern, clean & in working order. The shower/restroom were immaculate. The complimentary bathing essentials were of nice quality. The beds were comfortable and welcoming after a long, hot, busy day at an outdoor event. I wish more Best Western properties modeled themselves after the Best Western Plus La Mesa. Thank you for a wonderful stay! This will be our property of choice when returning to the La Mesa/Chula Vista Area.

"Caring Customer Service"

5
07/09/2018

We stayed at this BW for one night. From the time we arrived, until we checked out, the customer service at the reception desk was efficient and friendly. Ayerim, in particular, was a joy to work with as she was very accommodating and helpful. The room was clean and updated.

"Access to freeways, restaurants, and shopping"

5
04/09/2018

Perfect location and great parking. Very safe location. Accessible to freeways, restaurants and shopping centers.. Great staffs. with great choices of food. Free breakfast was like being in an expensive buffet restaurant. I definitely recommend this hotel.

"Best Western Plus La Mesa, San Diego, California, USA"

5
29/08/2018

Perfect experience. Super friendly front desk staff that would help ask all questions and then some. Older hotel, but very well kept. Landscaping, Flowers, Cleanliness, and a Good Price. For sure I will stay here again.

"We stayed here while visiting our family for Christmas"

4
03/08/2018

Nice hotel for the price, nothing fancy, just clean and close to Lake Murray. We just needed somewhere to sleep while visiting family in San Diego. Nothing extraordinary nor nothing negative, just average. Close to freeway and colleges.

"Great overall experience"

5
19/07/2018

I am so glad I stayed here! We were here for 6 days for a softball tournament. The rooms were clean, the staff was amazing, the amenities were fantastic and it's close to everything you could need! I would definitely stay here again and I'd recommend this hotel to anyone who needs a place to stay if you're down this way! And the lobby always smells like fresh baked cookies!

"Cleaning service thief"

1
15/07/2018

It's horrible experience. I never had this kind of experience with any of my hotel stay. Cleaning services staff stealing your stuff from your bags. And they do it on your last day, next day you leave so they can't get caught. Plz plz plz be careful and you have plenty of choice in that town. Good luck .

"Best value around"

5
12/07/2018

On par with HGI and Courtyards and even a better value for me. Clean, modern, friendly staff, free breakfast, WiFi and parking. 15-20 minutes from Zoo and Seaworld. I will not stay at an overpriced, dirty and noisy hotel just because it's closer to attractions. This place was wonderful for the value and great for families. I would stay here again hands down.

"Pleasant hotel in San Diego area"

5
19/06/2018

We have stayed in La Mesa Best Western Plus for 4 nights and our experience was very good. It is maybe older hotel, but for the price excellent! Very clean and they had great hot breakfast. We were very satisfied and would probably stay there again when we visit San Diego next time.

"Enjoyed my stay"

5
14/06/2018

First time in La Mesa. Enjoyed my stay at Best Western. Good price, clean room, staff was very friendly, breakfast was included (wide variety of food), close to restaurants, and the highway. Small observation but not a deal breaker... the swimming pool and Jacuzzi was small and did not look maintained very well, however maybe just the time of season I visited. I will definitely stay here again I ever return to La Mesa :)

"Nice hotel but super noisy"

3
10/06/2018

I read about this hotel on trip advisor and it got good reviews. In fact it is a nice quiet hotel on the inside but the freeway noise is horrendous. Unfortunately the hotel is in a dip and all night long you hear cars motorcycles and rigs accelerating or decelerating. I wear ear plugs and have white noise on my phone but I still heard it. If freeway noise doesn't bother you it's a great hotel. The complimentary breakfast is excellent. There is fresh fruit in the lobby and coffee day and night

"Great La Mesa Choice"

5
19/05/2018

My usual hotel in La Mesa area was full being so close to a college at graduation, but I was lucky to get a reservation here. Good breakfast, clean, well decorated, and very good location. Never bothered by road noise either. Just a little expensive for my budget, but very worth it. How wonderful to have amother great choice in east San Diego county. Would love to stay here again.

"Enjoyed my stay"

4
24/04/2018

The hotel is about 20 miles from San Diefo. We enjoyed our stay at hotel. It was a clean facility with good breakfast options. Parking is free and is easily available. Nearby shopping places includes Walmart, restaurant, etc.

"fantastic hotel"

5
18/04/2018

rooms were clean, front desk staff very friendly, breakfast service was well maintained. Being alone - the one concern was walking to the restaurant next door, which was recommended by staff and I did receive 10% off my take out meal - my concern was the walking between properties - the walkway was dark, right on the street - I don't often get spooked but I did that evening. The next night I ate before I got back to the motel. Take a flashlight. The entrance/exit is one and the same - it is a tight turn from the street. In general I felt safe

"great stay"

4
11/04/2018

Comfort, affordable, great location in the La Mesa area. Great breakfast, quiet rooms, clean, service was great. Their was a great restaurant next door, convenient, great access to freeway. Would stay again.

"Great overall"

4
11/04/2018

We have stayed here three times for the location and for the comfort. Hotel is above standard. Beds extremely comfortable; room spacious; breakfast satisfactory. We will always stay here when in this area.

"Great hotel"

5
04/04/2018

Friendly staffs, clean hotel, and accessible to freeway. Breakfast is comparable to a buffet restaurant. Hotel price was very affordable and inexpensive. This is my second time to stay here and I'll make this hotel as my regular stay when I visit family in San Diego.

"Superb Value Offering"

5
21/03/2018

Our fourth stay here. Convenient stop for visiting East San Diego area families. Remodeled and still fresh looking. Free chocolate cookies and bottled water at check-in. Easy access to HWY 8 driving to beaches, Zoo, Balboa Park, airport, makes this location less expensive than downtown locations. Complimentary full breakfast, hot eggs, hot breakfast meat, push-the-button-fresh pancakes, yogurt, juice, choice of breads, cereal, fruit, and coffee. Strong free WiFi and convenient free business center for printing needs. Little highway noise IF you keep sliding balcony door closed. Restaurants few feet from entrance. Friendly service personnel everywhere.

"Wonderful place!"

5
05/02/2018

Came in to stay with my colleagues for work almost a week. The hotel itself is just beautiful. My room was quiet, never had any issues with other guests which I run into a lot. Thank you so much to your staff for being the best. I have to mention the pregnant woman in the front I believe her name was Karina. She helped her employee who jumbled our reservation, super professional this female was when dealing with the mix up. Every time we came in she engaged in conversation instead of just a quick hi and bye from the other staff. She made us feel at home and extremely comfortable, extremely sweet and not to mention her belly is adorable. Anyways, I will definitely be recommending this hotel in the future. Me and the ladies look forward to Karinas smiling face again and the cookies ! Can't go wrong with those cookies.

"Love this hotel"

5
03/02/2018

It's not a grand resort hotel, but the best of its kind. Fantastic staff, great rooms, excellent breakfasts. Location is good, out of the chaos and noise of the tourist areas, but close enough to get wherever you need to be in a short time.

"Good time"

5
11/01/2018

Best Western is a great place to stay , Breakfast, Washer dryer. Staff very friendly , U feel safe , its clean . You can walk to mall. restaurants on other side of Hotel.When you arrive Water is given to you. Pool and hot tub out side.

"Group Stay"

4
07/01/2018

Our group stayed here for a weekend last Sept for a sporting event in the area. One from our group made the booking for this hotel but we opt to check in individually for payment purposes. The front desk was able to check us in individually without any problems. Our room was clean and located near the main road but we were able to sleep well. Our children were able to enjoy the pool every evening we were there. The breakfast food was good and the dining room was crowded but we were able to find a table.

"Holiday Stay"

5
28/12/2017

Don't usually fill out any reviews but we've stayed at this hotel before and find that it's been remodeled and upagraded through the years. It was an excellent place and choice to stay at while visiting family in La Mesa over the Christmas Holdiay. We would highly recommend a stay there.

"12/27/2017"

4
27/12/2017

Exceptional staff! All smiles, friendly and accommodating. The rooms were clean and nice looking. There were power sockets in the bedside lamps for chargers BUT they were so loose, the chargers kept falling out. Unfortunately, this is the same condition as we experienced here over two years ago. Some freeway noise (welcome to California!). The owners REALLY need to spend a few dollars on the business center. The keyboard was so used, many of the letters on the keys had rubbed off ($20 to replace). The operating system needs to be updated (free). The printer was old and slow ($125 fix). Everything worked (sort of), which was great as I was in a work bind just before Christmas. The breakfast was well done and the room is inviting. There were all the cold items you'd expect. Hot items included eggs, bacon and potatoes. There was a auto pancake maker which the kids loved. The room was well staffed and empty/low food items promptly replaced. Coffee lovers NOTE: There is always free hot coffee in the lobby.

"Warm and efficient"

5
26/12/2017

Impressed with the friendly, efficient staff and the cleanliness of the grounds and hotels. All the basic amenities, like gym, beakfast, free wi-fi and free parking. The room was nicely appointed and very clean. The location was easy, right off the freeway. Not really close to typical San Diego tourist spots, but within easy short drive to several locations, including San Diego.

"Great Hotel"

5
05/12/2017

Everything about the hotel was good, the breakfast was exceptional. They had bacon and sausage as well as scrambled eggs. Real orange juice, yogurt. The rooms were clean and quiet. Parking was easy. We will stay here again.

"excellent Stay at the best Western"

5
29/11/2017

My husband and I came to San Diego to visit our Son, we stayed at the best western in La mesa, It was one of the nicest Best Western we ever stayed at, When our Son was in college in Oregon for Four years we stayed every weekend during football season at the best western in Forrest grove Oregon. this one in La Mesa is the best by far

"Great Service and Value"

5
22/11/2017

This hotel exceeded our expectations. From check in to check out we always received friendly service from all staff members. Breakfast had a wide variety of options and was always well stocked. Price was more than reasonable. Would definitely stay here again

"Peaceful stay"

5
21/11/2017

Everything was a delight! Breakfast, Staff, Gym, & Pool were the amenities i used and they were all excellent. The bed was extremely comfortable, rooms were very clean and smelled good. The staff made me feel at home they are great!

"Great hotel"

5
20/11/2017

This hotel is great, staff is friendly, breakfast is great! The free water and cookies at check in are a nice touch too. We have stayed here for business and leisure and I would definitely stay again! Thank you for great service every time!!

"Love Best Western"

5
08/11/2017

We find B.W. to provide very clean and comfortable rooms. Excellent service staff and great amenities. We enjoy the breakfast available to the Best Western Plus which start us off for the day with a good meal and love the special offers throughout the year.

"My stay at Best Western Plus La Mesa"

5
06/11/2017

Family get away we enjoyed our time in San Diego and was very pleased with our stay in your hotel. I would stay here again if ever I returned to San Diego and recommend this hotel to anyone who would need a place in the area.

"Consistent Good Service"

5
31/10/2017

We come here often, and each time the staff are friendly, efficient and pleasant. Great location, quiet and close to attractions. The rooms are always clean, and even the housekeeping staff is friendly.

"Great Hotel Stay"

5
23/10/2017

Great place to stay if you are in the area!! All the staff here is friendly. We showed up a bit early but they went ahead and accommodated us with a room right away. They gave us cookies and bottled water to greet us. Our room was very nice. Very spacious and very clean. Room has AC, mattress was extremely comfortable and so were the pillows. Noise level outside and inside the hotel was well controlled. Quiet area and not a lot of traffic but easy freeway access. Breakfast was included, big selection of hot foods and the seating area was quite comfortable. Will definitely stay here again!!

"Very happy with our stay"

5
22/10/2017

We were very pleased with our accommodations. The room was a handicapped equipped and very helpful. Bed was very comfortable. The breakfast was excellent and very complete. We could hear road traffic but it did not bother us once we were asleep.

"Excellent Stay!"

5
18/10/2017

We stayed here the night before our Disney Cruise and I highly recommend for families! Kyle at the Front Desk was very accommodating and friendly, made a wonderful dinner recommendation. Beds were super comfortable. Breakfast was hot, fresh and clean. Great place to stay with easy access to San Diego without paying an arm & leg for parking!

"DaveW"

5
15/10/2017

Wonderful hotel in great location for my needs when I visit. Used to stay at this hotel when previous owned , but stopped staying as standards dropped Baddley Glad to have returned so much improved Have booked for future stays

"Very Satisfied"

4
14/10/2017

The hotel has improved since our visit around New Year's. Everything now was clean, in good condition, and comfortable. Staff is friendly as always. Breakfast room was clean and well-supplied, and breakfast attendant was very friendly and helpgul. We would stay here again.

"Great place to stay in the San Diego area!"

5
29/09/2017

Great place for the money & great people on staff. Easy access to Freeways. Three good eating places within walking distance. Mexican, American, Fish. Easy access to the many places to visit in the San Diego area. I would recommend this place for business and families.

"Visiting family "

5
27/09/2017

This may be an older hotel but everything inside seemed new. Room was clean, a very nice size, well furnished and actually had a small balcony. The king size bed was very comfortable. The free breakfast was very nice with plenty of choices. The hotel is very clean and staff is very friendly. There is a nice workout room that looks very new. There is a guest laundry too. For our needs the location couldn't have been better.

"Excellent and Clean Hotel"

5
27/09/2017

We arrived in San Diego for a family celebration. This Best Western was so convenient to my family's house and to all the stores. It is very clean and welcoming. I would recommend this hotel to all. Breakfast was delicious and we had so many choices! All employees were helpful!

"Family visit"

5
25/09/2017

First time stay with BWestern hotel, was very satisfied, very friendly staff, good customer service, clean room and very good variety of hot brekfast, toilettries are provided with Bath and Body Works products,

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello vonjosephm, We loved that we were able to welcome you at Best Western Plus for your family visit. We're glad that you enjoyed your stay as our guest. Thank you for recommending us to everyone! We hope to see you again soon at our hotel! Thank you, Jim Haupert General Manager

"Great place!"

5
21/09/2017

Have stayed her multiple times while visiting family. Rooms are very comfortable, though the bed was a little firm. We always receive great service and the place is very clean. Love the breakfast. Will definitely stay again.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello Colleen D, We loved that we were able to welcome you at Best Western Plus. We're glad that you enjoyed your stay and loved our breakfast selection. Our goal is to be the best in all areas and provide our guests with an exceptional morning meal. Thank you for recommending us to everyone! We hope to see you again soon at our hotel! Thank you, Jim Haupert General Manager

"The best!"

5
19/09/2017

Close to everything yet far enough to be a nice respite from all the traffic and bustle of downtown. The staff is great, breakfast one of the best in terms of selection and variety. I stay whenever I'm in San Diego and am always happy with my visit.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello bajadulces, We're glad to hear that you enjoyed your stay as our guest. Thank you for your kind review and recommending us to everyone! We are glad we were able to be of service in making your stay more enjoyable. We hope to welcome you again soon at our hotel and greet you with warm smiles and warm cookies! Thank you, Jim Haupert General Manager

"BW La Mesa, CA"

5
11/09/2017

Very modern hotel, great pool. Breakfast was delicious and an A+ with a great selection of food. Hotel staff were friendly and informative. Pool was great and refreshing. It is close to our relatives, so a great location. We will definitely stay here again!

"Best Place to Stay in La Mesa"

5
10/09/2017

There are very few nice places to stay in the La Mesa area and after trying most of them this is by far the best. The location is perfect. It is easy access to the freeway and easy walking distance to 3 good restaurants. Staff is friendly and helpful, rooms are clean and nicely appointed, toiletries are a cut above, there is a good selection of healthy options for breakfast (in addition to not so healthy but hearty).

"Very good value"

5
03/09/2017

I stayed here on my trip to drop my daughter off at SDSU. It was a short, easy drive to the campus. The staff was friendly and efficient. The room was clean and comfortable. Bed was comfortable. Breakfast was good. Breakfast room was very crowded, but I expected that. This hotel is close to just about everything. There are even a couple of restaurants just steps away. Plenty of parking. Maid service to the room was quick. What's not to like about this place? It's a very good value. I'll stay here again when visiting my daughter.

"Tenting."

4
28/08/2017

Stayed here while our house was tented. Staff was super and it is close to home so made our daily activities easy. Room was great and the breakfast more than adequate. Even used the Jacuzzi and met some neat people there. Would definitely come back or put up guests. We were near the elevator but didn't hear it at all.

"Wonderful service!"

5
28/08/2017

We often stay at this hotel when we are visiting nearby family and are always impressed. The staff at this hotel went above and beyond to help us have a comfortable stay this visit even when staying with young kids. We were really impressed at the prompt, attentive service. Our kids loved the breakfast every morning! We really appreciate the great service at this hotel every time we visit.

"Extended stay"

4
21/08/2017

We are waiting for our house to finish in Santee and my husband has been staying here for almost 8 weeks. We as a family are now staying for two weeks. Nice hotel and very friendly staff. Clean! Would recommend to friends and stay if we had to again.

"House hunting"

4
21/08/2017

Dispite the screen door was damaged and the drape was torn, reporting this to the front desk resulted in us moving to a different, very nice room. Overall we had a very comfortable stay and will be returning.

"So so"

3
19/08/2017

One big problem the hotel can't change is it's proximity to the freeway, and I heard it all night long. I heard whenever I was in the room. You can't get over it. The air conditioner that couldn't adequately cool the room should be able to be fixed. The staff were really nice, the room rate was fine, and on the plus it is close to quite a few restaurants.

GMBestWesternLaMesa, Manager at Best Western Plus La Mesa San Diego, responded to this review
Dear Sheldon P, Thank you for your review in highlighting areas we can focus our efforts into improving. It is our goal to consistently provide superior service and accommodations and your comments are very important to us in that process. I sincerely apologize for any inconvenience you experienced during your stay with regards to the levels of area noise and air conditioner. We are in the process of making improvements throughout the property with double-pane and triple-pane windows that will effectively reduce outside traffic noise and maintaining the cleanliness of all of our rooms. While we do understand that the noise from the highway can at times be loud, it is the easy access to the freeway that makes our property a preferred hotel for many travelers as it provides convenient access to many of the San Diego local attractions. Once again, we appreciate you taking the time to share your comments with us and will take these comments under review to order to provide a better stay experience for all guests. We hope this does not deter you from the Best Western brand and appreciate your loyalty as an Elite member. Thank you, Heather Marmon Assistant General Manager & Sales Manager Best Western Plus La Mesa

"Well Rested Stay"

5
14/08/2017

Our days in San Diego were so packed that we returned to the hotel late every night. It is a bonus to sleep in a clean, quiet and comfortable room like the one we had. We received a Best Western Rewards welcome package upon check-in at around. It has nothing fancy but the thought counts. The front desk staff made our check-in quick and easy, so we can rest for the night. Our room decor is very modern and well-kept. The breakfast room size is decent and they have great hot breakfast selection. If you return to the hotel late, the outside parking lot is usually full. Their covered parking spots are small. Big cars like SUV, vans or trucks will have to take up more than one spot. The hotel is very close to highway I-8 and is about 25 minutes away from the airport. For travellers looking for a quality hotel to stay, I highly recommend Best Western Plus La Mesa.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello Michael F, Thank you so much for your kind words and detailed review! I am happy to hear that you enjoyed your stay here with us. We strive to provide the very best in customer care for all of our guests! Please know that our doors will always be open to welcome you back in the future! Thanks again, Jim Haupert General Manager

"Just me. "

5
14/08/2017

Hotel was Very clean. Beds were Very comfortable. Free parking. Breakfast was plentiful. Very easy to find. It's right next to the highway. Staff was very helpful and courteous. It's a 10 to 15 minute drive to the beach. For the best meal in San Diego just walk next door to the hotel. It's a very inviting atmosphere. It has a huge bar and I decided to eat at the bar since I was on a solo trip. Instead of salad I got Cucumbers and Feta cheese That's the first picture. I followed that with the Prime Rib Small cut cooked medium rare. That's the second picture. Hope this helps.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Dear Steven B, Thank you so for choosing Best Western Plus La Mesa for your stay. Your feedback is greatly appreciated. We are glad to hear that you had a great experience at our property. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We strive to exceed the needs and expectations of our guests. We will be sure to relay your thanks to the staff! Thank you again for staying with us and we hope to see you back soon in the near future! Sincerely, Jim Haupert General Manager

"Vacation"

5
10/08/2017

Hotel has excellent rooms, pool, parking and overall appearance with very friendly and helpful staff. Would definitely stay again. Hotel was pretty centrally located to all local amusement parks and to a great mall and lots of choices to eat nearby.

"Best Western Plus La Mesa Hotel Review"

3
09/08/2017

Pool was small and they had no towels. The front desk gave me some towels but didn't come to restock them while I was at the pool. They had parking under the hotel which helped to keep the car cool. They had a pancake making machine but no waffle makers. Breakfast room rather small.

"The staff were great, the room, not so much"

3
08/08/2017

I went to the San Diego area to visit family after a business trip and although I could have stayed with family, I like to have a hotel so when I have had my fill of family bonding I have a refuge to go to. I chose this location being the price seemed decent for the area and was only 8 miles from whom I was visiting. I had a ADA room and when I went into the room, in the tub, there was several huge holes in the acrylic with jagged edges all the way around it. I brought it to their attention and it was the expected "Oh sorry, we didn't know about it. Thank you for telling us." and so on. As to the rest of the four night stay. I swear that it was one of the worst beds I have slept on ever. I think I would have been more comfortable on a hospital bed in traction. Actually the traction would have been helpful. My back and neck was in such pain, I set up a massage at my next stop the evening I left this hotel and to put that in prospective. I have never once had a professional massage in my near 45 years of life. I needed one after this place, that or an orthopedic. Also if you drive a big vehicle such as a crew cab pickup, parking on site can be problematic. The tub itself in the room was surprising again being it had such a high step over to get into, my need for an ADA room is due to the knee injury. Now to the good part. The rank and file staff at this location were great. Briana at the front desk was great and Ro who also works the front desk was an absolutely to talk with. At one point when I returned one evening, I ended up chatting with him for about half an hour that night before heading up to bed. They so offer breakfast in the morning which I normally don't partake in, but did on a couple of the days I was there and for what it was, it was decent food. I did bring my food back to my room which was just a few doors away but the dining area looked like it was kept clean and everything was fresh and hot.

"Cool place"

4
08/08/2017

Everything was good had late check in: that wasn't a problem. Was slightly disappointed with the breakfast but all in all had a great stay. Parking was good found a space easy. Internet ran normal. Room was huge!

"Wonderful Resort!"

5
05/08/2017

Best Western La Mesa is absolutely wonderful. We will definately stay with you again! The staff is great, breakfast wonderful. Second floor breakfast and free washer-dryer for guest use. Clean spacious rooms. Quiet!!!! There are two very nice restraunts within a 3-5 minute walk that are great, very nice!!!

"Clean, close to freeway, nice staff"

5
24/07/2017

We were looking for an affordable quick stop overnight to break up our drive home. This hotel was affordable,clean, and quaint. The water and cookies at check in were a nice touch. No hassle or charge for rollaway which was SO nice. The roll away was just an extra mattress for the floor which was way better than those folded In Half beds that are super uncomfortable. Hotel was clean. Breakfast was good, kinda small area so go early to beat the crowd. Perfect for a cheap, clean pit stop to break up the driving.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello kristins295, Thank you so much for your kind words and review! I am happy to hear that you enjoyed your stay here with us! We strive to provide the very best in customer care for all of our guests. We look forward to welcoming you back with freshly baked cookies should you ever find yourself in the area again! Thanks again, Jim Haupert General Manager

"Excellent Stay"

5
22/07/2017

Clean well looked after property with excellent staff in all departments. Very friendly and willing to answer all questions Nice little pool,, Great hot breakfast, food replenished quickly. Central location.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello debbiepH2423WK, Thank you for your stay and your feedback! We're glad that your stay was pleasant and that you enjoyed our hotel and staff. We take pride in all that we do and are glad that you were able to experience the superior guest service that we try to provide all of our guests. We would be more than happy to welcome you back when you are back in the area. Thanks again, Jim Haupert General Manager

"Comfortable, enjoyable stay."

5
20/07/2017

Competent, friendly staff made for an enjoyable and comfortable stay. Daily breakfast buffet was excellent. A couple of minor problems (faulty TV remote and occasional plumbing issue) were replaced/repaired in short order.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello Sandra L, Thank you for your review and your kind words about our hotel and our staff! We appreciate all of our guests and are glad that you were able to experience the best of our service! We take pride in what we do, our guests and our service and are pleased to hear that your stay was pleasant. We would love to welcome you back anytime. Sincerely, Jim Haupert General Manager

"Good hotel in La Mesa, CA"

4
16/07/2017

We enjoyed our stay at this hotel which is in La Mesa, CA in the eastern part of San Diego County. It is close to shopping and the freeway which makes it convenient. The breakfast is good even though the room it's held in is pretty small.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello dotwat60, Thank you for your stay and your feedback! We're glad that your stay was pleasant and that you enjoyed our hotel and staff. We take pride in all that we do and are glad that you were able to experience the superior guest service that we try to provide all of our guests. We look forward to welcoming you back if you are ever in the area again. Thanks again, Jim Haupert General Manager

"Good location"

5
11/07/2017

Very good location near San Diego beaches are 15 miles away Good value Nice staff Nice bed.it was a short drive to mission bay. Easy parking. Every nice lobby. Breakfast is very good. I like the bacon biscuit and gravy.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello stevenbW9740HP, We're glad that you enjoyed your stay as our guest. Thank you for your kind review and recommending us to everyone! We are glad to hear you liked the bacon, biscuit & gravy. We must agree they are delicious! We hope to welcome you again soon at our hotel and greet you with warm smiles and warm cookies! Thank you, Jim Haupert General Manager

"BW is our go to hotel"

4
10/07/2017

The hotel is in a good location, near freeway access and shopping/eating needs. The hotel staff is very pleasant and the hotel is clean. The full breakfast is a nice perk and very good.in variety. We will stay here again in the future.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello Jon/Judi S, Thank you for your comments about our friendly staff and service. Our goal is to provide you with superior guest service and make your stay the most comfortable with us, here at Best Western Plus La Mesa. We look forward to seeing you again in the near future. Thank you again, Jim Haupert General Manager

"My Go-To Hotel"

5
10/07/2017

I stay here for 3 nights every few months to get my granddaughter fix. She knows her way around now, loves the free apples and the pool. The breakfast has a nice variety of items and I appreciate that there's protein (eggs, peanut butter) available instead of just the stale muffins you get at some hotels.

"Awesome Lodging "

5
09/07/2017

Friendliest, most comfortable Best Western. We have enjoyed our three night stay! Comfortable king sized beds, large rooms, refrigerator, and a very nice breakfast with crispy bacon, which was a favorite with the guys in our group.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello Regina E, We loved that we were able to welcome you at Best Western Plus. We're glad that you enjoyed your stay as our guest. Thank you for recommending us to everyone! We hope to see you again soon at our hotel! Thank you, Jim Haupert General Manager

"Joshua Zollinger"

5
05/07/2017

Ro and Jessika, from the front desk, make customer service look easy. They are both so good to us whenever we stay there. So wonderful at what they do that we cannot wait to come back!! Added to which, the rooms are very nice and the entire staff works so well you might think you booked at the Ritz Carlton!!! Complimentary breakfast is plentiful and good. Thank you especially to Mr. Ro and Ms Jessika!!

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Dear afrayedknot3, Thank you so for choosing Best Western Plus La Mesa for your stay. Your feedback is greatly appreciated. We are glad to hear that you had a great experience at our property and that Ro and Jessika were able to provide the excellent customer service we are known for. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We strive to exceed the needs and expectations of our guests. We will be sure to relay your thanks to the staff! Thank you again for staying with us and we hope to see you back soon in the near future! Sincerely, Jim Haupert General Manager

"Over all a very nice trip"

4
04/07/2017

My fiancé and I just wanted a quick one night get away from work and it was exactly what we needed we drove 15-20 minutes to gas lamp and Belmont park and we still had so much fun, the hotel was perfect for us

"A good vacation starts with picking the right Hotel!"

5
04/07/2017

I typically don't do surveys. It seems to me that many of them are just a numbers games i.e. only meant to tick off boxes. A word to the wise (and unwise), trust, but, verify these reviews! As it relates to Best Western Plus La Mesa -San Diego, they are the real deal!! Clean, Priced Well, Smart and Friendly Staff. It's a great location for families headed to Sea World and other area fun! Enjoy!

"Friendly and helpful staff"

5
03/07/2017

after staying at many motels over the years, this motel had the nicest and friendliest staff. The breakfast was good and the room was clean and comfortable. The lobby was large and very nice and was accommodating to our large group. I would definitely stay there again.

"Love the staff n clean rooms n hotel overall! The breakfast area was clean and lady always there to make sure food warm."

5
02/07/2017

The overall experience from food to rooms and check in was wonderful! Ora is very sweet n kind and always with a smile to help. I couldn't believe how friendly the staff is and making sure we were taken care of. A call was even made to our room to double check we were happy n if we needed anything! Love it!

"Great place"

5
24/06/2017

Modern, refurbished rooms. Outstanding staff, nothing was too much trouble. Breakfast could be healthier. Noisy, fan-based air conditioning was a problem because it had to be on 24/7. Very convenient and comfortable.

"Great Hotel"

5
19/06/2017

This was a wonderful hotel with excellent amenities. Everything was above average and I would certainly stay there again! The beds were comfy, the a/c worked well, everything was awesome. The only detractor for the stay is that the rooms on the freeway side have a lot of car noise and that freeway is busy 24/7.

"Amazing Hotel!"

5
19/06/2017

I stay here for business and I love this hotel! Its the perfect area & the hotel is always very clean & they have excellent staff!! they are very friendly & caring!! Briana always has a smile & is very professional and sweet when checking me in & out! I would diffidently recommend this hotel!!

"Pleasant"

4
17/06/2017

A nice retreat in La Mesa. Parking spaces are VERY small and if you don't have a compact car, 2 spaces are required to park. Everything you need, toiletries and a mini fridge and microwave are included in room. Overall, a pleasant stay.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello cheryllY1604MF, Thank you for your stay and your feedback! We're glad that your retreat was pleasant and that you enjoyed our hotel and staff. We take pride in all that we do and are glad that you were able to experience the superior guest service that we try to provide all of our guests. We would be more than happy to welcome you back when you are back in the area. Thanks again, Jim Haupert General Manager

"Great service and good value"

4
16/06/2017

Stayed here in June for a wedding in La Mesa and were pleasantly surprised by this clean, well staffed hotel right off the 8. The room was comfy and the complimentary breakfast a real value. We'll stay here again if in the area.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Dear David H, Thank you so for choosing Best Western Plus La Mesa for your stay. Your feedback is greatly appreciated. We are glad to hear that you had a great experience at our property and breakfast value. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us We take pride in what we do, our hotel, and our guests. Thank you again for staying with us and we hope to see you back soon in the near future! Sincerely, Jim Haupert General Manager

"Great hotel"

5
12/06/2017

Hotel is always clean and staff are always going out of their way to make you feel at home. Breakfast is always great. stay here for work and always satisfied with stay. One of the best hotel in la mesa.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello CarlosgF6187YF, Thank you for your stay and your feedback! We appreciate and value your repeat business. We're glad that your stay was pleasant and that you enjoyed our hotel and staff. We take pride in all that we do and are glad that you were able to experience the superior guest service that we try to provide all of our guests. We look forward to welcoming you back soon! Thanks again, Jim Haupert General Manager

"Perfect Stay"

5
07/06/2017

Everything was clean; from the parking lot to the walk to the room. The breakfast was great, there was a greater selection than he usual options. Even my seven month old was able to have breakfast with us.

"My stay at Best Western La Mesa"

5
22/05/2017

This was a great hotel. It was quiet, clean and comfortable. The breakfast was wonderful with a wide selection available.Bottled water, herbal teas and chrisp, juicy apples were always always available. It only took 5 minutes to get to my sons home. Perfect place to stay.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello 984letitiaw, Thank you so much for your kind words and review! I am happy to hear that you enjoyed your stay here with us! We strive to provide the very best in customer care for all of our guests! I will be sure to let everyone know that they made an impact during your stay. We hope you make this your home away from home when visiting your family next. Please know that our doors will always be open to welcome you back in the future! Thanks again, Jim Haupert General Manager

"Always a good choice"

5
20/05/2017

Location is great, service, rooms, personnel -- all are terrific. Breakfast is always good, hot, varied. Just need softer pillows! The air conditioning is fantastic; always a plus when it gets hot in San Diego..

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello bajadulces, We loved that we were able to welcome you at Best Western Plus. We're glad that you enjoyed your stay and loved our breakfast selection. Our goal is to be the best in all areas and provide our guests with an exceptional morning meal. Thank you for recommending us to everyone! We hope to see you again soon at our hotel! Thank you, Jim Haupert General Manager

"I came Back"

3
12/05/2017

Stayed mid week, somehow got a handicap room [#305] This room is very spacious. It has 5 windows! Roll in shower. Clean, nice decor, noisy being at the front..u hear the freeway noise. 2 lamps weren't working and the ironing board wouldn't stay up and the radio couldn't be reprogrammed to the correct time, I reported it all, but overall it was just fine. I would like to suggest to cleaning staff to use something else. The whole lobby and elevators smelled too medicinal. Friendly staff, smiling faces. Coffee in the lobby at 3am is great.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Dear prescottmtngal, Thank you for your valuable input regarding recent stay at our hotel. Please accept our apologies as we do not want any guest to ever leave our hotel less than 100% satisfied. Your comments are very important to our progression toward complete guest satisfaction. We have discussed your experience with the various members of our team who are involved and I am confident in our ability to respond and improve. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Out #1 goal is to provide you with superior guest service and make your stay is the most comfortable with us, here at Best Western Plus. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jim Haupert General Management

"Great stay"

4
09/05/2017

Reasonably priced clean hotel with easy freeway access. Staff is always very friendly and competent. Rooms are typically nice. Would love a little more water pressure in the shower. We've never had the breakfast because we leave too early...just saying.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello James R, Thank you for your stay and your feedback! We're glad that your stay was pleasant and that you enjoyed our hotel and staff. We take pride in all that we do and are glad that you were able to experience the superior guest service that we try to provide all of our guests. We would be more than happy to welcome you back when you are back in the area. We look forward to your next visit! Thanks again, Jim Haupert General Manager

"Best Western Las Mesa"

5
30/04/2017

The hotel is located within 30 mins to San Diego Airport. Very nice and helpful staff. The rooms were clean and had updated furniture. It has a coffee pot and fridge in the room. The breakfast in the morning was great and a good selection of food.

GMBestWesternLaMesa, General Manager at Best Western Plus La Mesa San Diego, responded to this review
Hello Gordy604, Thank you for your stay and your feedback! We're glad that your stay was pleasant and that you enjoyed our hotel and staff. We take pride in all that we do and are glad that you were able to experience the superior guest service that we try to provide all of our guests. We would be more than happy to welcome you back when you are back in the area. Thanks again, Jim Haupert General Manager

"Nice Rooms and Pleasant Staff"

4
28/04/2017

Excellent rooms. Especially pleasant, helpful, and polite staff. Breakfast was hot and complete with eggs, bacon, potatoes, biscuits and gravy, and waffles. Excellent value. Only minor complaint was the covered parking spaces were a little too small for our Surburban. LOL

"Great Stay!"

5
27/04/2017

Great hotel for the price. Staff in the front desk and breakfast room were very friendly. They have agood breakfast selection. Would stay here again and would recommend to friends. Close to the freeway.

"Jessika and Luis Milanes great help and thank you both for makeing my stay 4/18/2017 to 4/20/2017 feel like home thanks"

5
21/04/2017

MY name is Tammie from Missouri. If you are looking forward to coming back home that is the feeling you will find at this hotel clean helpful staff Jessika front desk is GREAT Can't wait to come back will stay here again!!! Breakfast was fresh rooms very clean housing keeping all very nice Jessika gave my team and myself all the best places to eat she didn't miss a one . left a couple things at home no worries the front desk was there. When you choice this hotel you are choosing a family feeling. A really great place to stay

"Thznk you, La Mesa Best Western"

5
17/04/2017

Our stay was wonderful - We simply adored the hostess in the breakfast area. Also appreciated the complimentary laundry - came in so handy. Thank you to all the staff. You were so helpful and courteous to an old couple. We appreciated it. We are 85 and 88..You so graciously put us in another room when the shower did not work in the first one. How kind.

"Great hotel"

4
11/04/2017

We were in town unexpectedly, and stayed here. After traveling all day with 2 kids we were greeted by a nice staff member (unfortunately don't remember his name!) who promptly checked us in, and gave us cookies and water bottles. Room was always clean, staff was friendly, location was easy. Rooms are not super sound proof and you can hear other guests in halls and above. Breakfast not bad for continental. Room cleaning staff always put my kids stuffed animals in fun spots on the bed which my kids thought was great. Would definitely stay again.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello juiabell, Thank you for your positive review. We loved welcoming you at Best Western Plus La Mesa. We're glad that you enjoyed your stay and all that our hotel has to offer. Thank you for recommending us to everyone! We really appreciate guests such as yourself and look forward to having you back should you find yourself back in the La Mesa area. Thank you, Jim Haupert General Manager

"Not friendly or clean"

2
10/04/2017

The employees were not very welcoming or friendly, our room was not very clean the bed had some sort of red stain on the blanket and there were bottle caps on the floor of the room. Breakfast was decent. Parking was absolutely horrible. We have a small vehicle but the parking spaces are not even big enough for a compact car, You could barely get in and out of your car.

"Best stay ever"

5
04/04/2017

This was the best stay ever . People at this best western made you feel like family. So happy friendly and courteous. Would most definetly stay here again. And would recommend every one to stay here. You won't be disappointed. And those warm fresh cookies are the best.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello T8978EEpamelag, Thank you for your extremely kind review! We're glad that we were able to make such an impression on you during your stay! Our #1 goal is to provide superior guest service and make your stay the most comfortable with us, here at Best Western Plus. I will definitely let all of our staff know that they had an impact on your experience. Reviews from guests such as yourself make all that we do worthwhile. We look forward to welcoming you back with more of those freshly baked cookies! Thanks again, Jim Haupert General Manager

"The gem of Murray Drive"

4
28/03/2017

My mother lives in El Cajon so whenever I head down to visit family in San Diego I stay at the Best Western on Murray Drive. It is not easy to find a good hotel in the area. This Best Western is hands down the best. The staff is friendly, the breakfast is good, and the rooms are clean. My only criticism is that the sheets are scratchy. My hope is that by being a squeaky wheel regarding the sheets, that it will result in a softer night sleep for all of us moving forward.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Amy, Thank you for your stay and your feedback! We're glad that your stay was pleasant and that you enjoyed our hotel and staff. We take pride in all that we do and are glad that you were able to experience the superior guest service that we try to provide all of our guests. We thank you for the feedback and have already taken steps to look into other options to ensure we provide the best. We look forward to welcoming you back when you are back in the area. Thanks again, Jim Haupert General Manager

"Nice stay"

4
27/03/2017

Stayed here to attend a retirement party. Hotel was very clean, remodeled rooms. Staff very friendly and helpful. The breadfast was very good. My only complaint is the toilet is so low, I felt like it was a grade school toilet. Pleasantly surprised at how nice the rooms were.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Lauren, Thank you for choosing Best Western Plus. We appreciate your feedback. We take great pride in our hotel, our staff, and our guests and are glad that your recent stay was pleasant. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We are also glad that you were able to experience our various hotel amenities during your stay and enjoyed the breakfast selection. I wanted though to apologize though for your experience with regards to the height of the seat. I understand and appreciate the feedback. We will be sure to evaluate and makes changes to ensure we deliver the best product to our guests. We look forward to seeing you again. Sincerely, Jim Haupert General Manager

"The entire staff was very pleasant and helpful. Very clean and in a great location."

5
28/11/2016

Everyone was very helpful, courteous and kind. Briana was especially awesome! The staff help us with the many rooms that we had reserved and worked with us on the many changes that we had. The rooms were great; clean and quiet!

"Nice, but noisy hotel"

4
24/11/2016

Stayed two nights at this hotel while visiting family nearby in El Cajon. The hotel has only been a Best Western Plus for about a year. Prior to that it was a Holiday Inn. It's right next to the 8 freeway, so there is easy access to it. Our room was on the third floor (of 4) and about halfway back from the street (Murray Drive) and facing West. The room was very clean and well stocked. The front desk clerk, Luis, actually let us check in at 11 AM since this room was ready for occupancy. He was very polite and professional and saved us some "check-in cookies" since we would not return until after 8 PM. The other front desk employees were also great, but I don't have their names. Because of the freeway sleeping can be a problem if you are used to a quiet house as we are at home. It's noisy, very noisy! It's a nice hotel, but for that one reason alone I personally would probably not stay here again. Too bad, because in a quieter location I would come back without hesitation.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Major, Thank you for your review and for staying with us at Best Western Plus. While we are lucky to have a location that allows our guests the convenience of access to many San Diego/La Mesa attractions with easy access to the I-8 we know that it does pose the issue of traffice noise from the nearby freeway. We are in the process of converting all of our windows to double-pane to help redue the overall noise and give guests a better stay experience. We are glad though that you were able to enjoy your stay with us while visiting family and hope you will reconsider staying with us again in the future! Our doors are always open to welcome you back. Thanks again, Jim Haupert General Manager

"Terrific hot breakfast"

5
15/11/2016

We stayed here 4 nights. The staff was very friendly and helpful. It's across the street from a really noisy freeway, so we kept our windows closed and the fan turned on for white noise, and the outside noise didn't bother us. Our room was clean and roomy, although the sheer curtain was torn and needed to be replaced. We felt like the breakfast was one of the best we've ever had at a motel. Scrambled eggs or omelets, bacon, sausage, sausage gravy, biscuits, three kinds of juice, yogurt, etc., etc. Really exceptional.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Jeanie, We loved that we were able to welcome you at Best Western Plus. We're glad that you enjoyed your stay and loved our breakfast selection. Our goal is to be the best in all areas and provide our guests with an exceptional morning meal. Thank you for recommending us to everyone! We hope to see you again soon at our hotel! Thank you, Jim Haupert General Manager

"Clean and comfortable"

4
31/10/2016

My wife and I stayed here for several days while had surgery at Sharp Grossmont. The room was large and clean. The bed comfortable. The staff was very accommodating when we discovered we needed to stay an extra night, no hassles just a few clicks of the mouse. My wife enjoyed the breakfast offerings saying they did a very nice job. Convenient to the hospital, they offered a small reduction in the room rate for patients. My only complaints would be small pillows, loud A/C and road noise. Overall a recommended stay in the La Mesa area. I would certainly stay here again but maybe on a higher floor.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Rodney, Thank you so for choosing Best Western Plus La Mesa for your surgery recovery stay. Your feedback is greatly appreciated. We are glad to hear that you had a great experience at our property. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We take pride in what we do, our hotel, and our guests. We strive to exceed the needs and expectations of our guests. Thank you again for staying with us and we hope to see you back soon in the near future! Wishing you a speedy recovery! Sincerely, Jim Haupert General Manager

"Nice stay"

4
28/10/2016

The hotel serves a very nice breakfast. And, warm fresh cooked cookies in the afternoon. Te staff is knowledgeable about local stores, restaurants and other points of interest. They are very willing to make your stay welcoming.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Jerry, We're glad that you enjoyed your stay as our guest. Thank you for your kind review and recommending us to everyone! We hope to welcome you again soon at our hotel and greet you with warm smiles and warm cookies! Thank you, Jim Haupert General Manager

"Good Value "

2
23/10/2016

The rooms are very clean and the beds are comfortable. The noise from the highway never let up unless I drowned it out with the TV or the air conditioning . If you need a magnification mirror or a good hair dryer bring one along. Amenities : Lobby Coffee, tea free 2nd floor has a breakfast which had many options. Two restaurants next door. Vending machines only take $ 1-2-5 dollar bills . Concerns : if you order food into the hotel the drivers come directly to your room the front desk doesn't call and let you know ... Today I was in the lobby (waiting for a ride ) and I overheard the following: the front desk employee was on the phone with a supervisor as a guest had returned to their room to find it open. The employee said that it happens as sometimes house keeping doesn't shut the door completely. No safes in the rooms ...

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Sarah, Firstly, thank you for your review in highlighting areas we can refocus our efforts into improving. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I sincerely apologize for any inconvenience you experienced during your stay with regards to the levels of area noise, food delivery experience, and overall stay. We are in the process of making improvements throughout the property with double-pane windows that will effectively reduce outside traffic noise and maintaining the cleanliness of all of our rooms. Once again, we appreciate you taking the time to share your comments with us and will take these comments under review to order to provide a better stay experience for all guests. We look forward to accommodating your future travel needs. Thank you, Heather Marmon Assistant General Manager & Sales Manager Best Western Plus La Mesa

"Excellent Fron Desk Service Awaits You Here"

5
17/10/2016

Jessika (pictured) was very polite and helpful during my visit. She answered my questions in a very knowledgeable fashion without showing any sign of natural fatigue when having to answer the same questions multiple times on a daily basis. There was a problem with one of the doors; she left the desk and instantly offered assistance! The covered parking was appreciated! The only complaint is the pool was not useable as it was not heated. After an eight hour drive, it was something I looked forward to doing but could not!

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Firehousecat, Thank you for your kind words about our hotel and staff. I will be sure to let Jessika and our other staff know that they made an impact during your stay! I apologize about the pool not being heated during your stay. As an effort to conserve on energy we limit the seasons in which we heat our outdoor pool so that we are more environmentally responsible based on peak travel seasons. You are more than welcome back the next time you are in town! Thank you, Jim Haupert General Manager

"Good beds, but be ready for highway noise. "

4
16/10/2016

Even though we had a room away from the freeway, you could hear the highway noise quite loudly (but then, I'm a very light sleeper). The beds were comfortable, staff very friendly and helpful and the breakfast was one of the best we've had when traveling. We would stay here again if our travels came this way.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello TravelForever57, Thank you for choosing Best Western Plus for your recent stay. We take great pride in what we do, our hotel, and our guests. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We are glad that you were able to enjoy the various amenities that we offer our guests and our superior guest service. Thank you again for staying at Best Western Plus! Sincerely, Jim Haupert General Manager

"So many choices but choose Best Western for Home away from Home"

5
10/10/2016

I agree with so many of the reviews that Rose always makes you feel at home when you walk in the door. Very helpful and always positive about the hotel. Jessika is newer to the staff but with Rose's tutelage, she is another wonderful BW employee. The rooms are great, especially the ones in the back of the hotel with a view of the water. The breakfast is plentiful. The breakfast staff, the grounds staff for that matter everyone I have encountered at this hotel has provided exceptional customer service. Thanks, BW.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Amy, We are so glad to hear you had such a great stay with us! Thank you for your positive review highlighting the staff members who made your stay more enjoyable. Our goal is to provide superior guest service for every guest, every time. Thank you for highly recommending us! We hope to have the opportunity to welcome you back once more with our friendly staff and warm freshly baked cookies. Jim Haupert General Manager Best Western Plus La Mesa

"Happy customer "

5
08/10/2016

Thanks to Rose and Jessica for providing excellent service as soon as I walked through the door I felt great as they were asking us how our day was and if we needed anything thanks for being so sweet and kind cant wait to stay here again!!!!!

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Toyah, Thank you for your review and your kind words about our hotel and our staff! We appreciate all of our guests and are glad that you were able to experience the best of our service! I will be sure to relay to Rose, Jessika, and all other staff, that they were able to make an impact in your experience. We take pride in what we do, our guests and our service and are pleased to hear that your stay was pleasant. We would love to welcome you back anytime. Sincerely, Jim Haupert General Manager

"Home away from Home"

5
03/10/2016

I always have a pleasant stay at this hotel. It is quiet and relaxing after a long day at work. The breakfast is full of variety for those that like to have a selection of nutritional food items in the morning to get their day started. The internet is fast to connect and I have had no problems with email delivery.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Catherine, Thank you for your stay and your feedback! We're glad that your stay was pleasant and that you enjoyed our hotel and staff. We take pride in all that we do and are glad that you were able to experience the superior guest service that we try to provide all of our guests. We would be more than happy to welcome you back when you are back in the area. Thanks again, Jim Haupert General Manager

"Quick Visit"

5
01/10/2016

The Best Western Plus at La Mesa, CA took care of many details to make a 2 night stay a real treat. Great breakfast with bacon, sausage, eggs, 1/2 & 1/2, etc. was very tasty. Very clean room with 'frig, microwave, wireless, & cable was convenient.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello William, We loved that we were able to welcome you at Best Western Plus. We're glad that you enjoyed your stay as our guest. Thank you for recommending us to everyone! We hope to see you again soon at our hotel! Thank you, Jim Haupert General Manager

"OK"

3
29/09/2016

I reserved a single queen bed room. I arrived late (9 PM - I did call ahead to advise) and was given a single king bed room at the south end of the bldg facing the freeway. The noise was only bearable because I was exhausted and collapsed in short order. This was the narrow end of the bldg, where the breakfast room, ice machine and vending machines are located, and there are very few guest rooms at this end (the two adjacent rooms were labeled for handicapped access / special needs, and were vacant). Perhaps because I was traveling as an older single male this was considered an acceptable room assignment. The hotel was clearly not full, so this was not an apparent issue. Again, I was exhausted and didn't feel like asking for another room. When I first checked out my room, I noted that a lamp and the clock in one corner didn't work. I checked further and found that both had apparently been unplugged by a previous guest who had left their shaver charger plugged into the outlets. I plugged both the lamp and clock back in, reset the time, and brought the shaver charger plug down to the front desk, informing them I thought the previous guest had left it behind. The response from the clerk was luke-warm at best, again as though I was bothering them. I inquired about getting a cookie upon checking in (a BW staple). I was informed that they were "out", and that they were only available from 3-4 PM. My son (who I was in town visiting) later informed me that when his grandmother last visited she also stayed at the same hotel and inquired late in the evening about getting a cookie, and the staff readily offered to make some for her. Different treatment? I too have a BW membership account and use AAA. What was different? The next afternoon (6 PM) upon returning from a day out, I again asked the desk clerk (a different one) about a cookie, and was again told they were "out". I spoke for a minute about my son's grandmother's experience vs my own regarding the availability or willingness to prepare a simple cookie. The clerk rolled her eyes and said if I wanted to wait "10-15 minutes" then she could put in a batch "for me", as though it would inconvenience her terribly to do so. I said I'd pass. What are they doing here, pocketing all of the cookies? Breakfast was decent. Mostly packaged goods (dry cereal & milk, etc), with a fair mix of prepared stuff (bacon, sausauge, bagels, pancake machine, coffee, tea, juice machine, etc), Better than "continental", but marginally so. Closer to airplane food than Denny's or IHOP. If you have to eat and jet first thing in the morning (I saw a boy scout troop get in there first thing when they opened) this is probably a preferred option, rather than going somewhere else for your breakfast. The room was very clean, although you must be careful when stepping into the shower. Although it has a low-step entrance, the floor of the shower is sloped slightly and is very slippery. It would benefit from some added traction. Definitely a lawsuit waiting to happen. Value? Somewhat. Personally, I will be staying at a nearby Holiday Inn I've been to before where I am treated with much more respect and save the $25 difference for a nicer breakfast.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Ron L, Thank you for your valuable input regarding our hotel. Please accept our apologies as we do not want any guest to ever leave our hotel less than 100% satisfied. Your comments are very important to our progression toward complete guest satisfaction. We have discussed your experience with the various members of our team who are involved and I am confident in our ability to respond and improve. While we do offer freshly baked cookies to enhance our hotel's check-in these are limited to availability and vary based on the number of in-house guests and expected arrivals for the day. I sincerely apologize that we missed the opportunity to provide you with that on both days and understand your disappointment. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Out #1 goal is to provide you with superior guest service and make your stay is the most comfortable with us, here at Best Western Plus. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jim Haupert General Management

"San Diego trip"

1
27/09/2016

We stayed here and had a wonderful time. Our room was more than what we expected. It was clean, spacious and most of all made our stay comfortable. After our stay I found out that I left my rosary given to me by my parents. Rose was more than generous enough to help locate it and mail it to my address at no cost. Thank you! Great customer service! Kudos to you and Best Western La Mesa.

"Good Value"

4
27/09/2016

Stayed 2 nights, lovely room, fridge, microwave, tray table, big TV, but king bed a bit too hard for me. Tub/shower...I smiled when I saw their brand of toiletries "Stress Relief" Sliding glass door is great, however it's still pretty noisy with it closed. Need dual panes. Very nice breakfast spread. Make your own pancakes instead of waffles...that was fun, just push a button! Clean everywhere. Two famous, REALLY good restaurants next door. Also the BBQ Pit in El Cajon-very causal. (jump on freeway East, jump right off next exit. on the right) Friendly staff, all smiles. 24/7 coffee/tea/coco I didn't have time to use the pool. My only complaint is, when I put a Do Not Disturb sign up, don't come and plaster a notice on my door about your housekeeping schedule! Slip that under the door, if you must. When I saw a few of those on doors when I arrived, I thought they were "Nasty Grams" I didn't read them, just thought it must be negative news. I was offended that my do not disturb was a magnet to come to my door. That policy is in need of change.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear prescottmtngal, Thank you for choosing Best Western Plus. We appreciate your feedback. We take great pride in our hotel, our staff, and our guests and are glad that your recent stay was pleasant. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We are also glad that you were able to experience our various hotel amenities during your stay and enjoyed the nearby attractions and dining options available. I wanted though to apologize though for your experience with regards to our Do Not Disturb sign policy, we have noted that many of our guests who are not informed of their room not having been serviced had more issues versus when we posted notices letting guests know of amenities available to be pick-up by our friendly Front Desk staff. I understand though and appreciate the feedback. We will be sure to reevaluate this policy to ensure we deliver the best service to our guests. We look forward to seeing you again. Sincerely, Jim Haupert General Manager

"Good property for the price"

4
27/09/2016

We visited San Diego for an SDSU college soccer tourney. My son chose to stay at a really low budget place. We chose to stay close by at Best Western Plus. The staff here is super friendly. Briana at the front desk is a delight. Helpful in every way with directions and suggestions. Another staff lady with dark hair checked on us at the pool. Because I was in the hot tub, I couldn't read her name tag. She was great also! Our room was spacious. The vent in the bathroom worked and was clean. The a/c was noisy but kept other noise out of the room. The room had a deodorizer smell that I don't care for. We had a king bed and a pullout sofa bed. Breakfast was great. Hot eggs, preformed omelettes, sausage or bacon, hash brown patties, a pancake machine that actually works, cereals, juices, coffee and teas. The best part were the staff members who worked in the breakfast area. They were always working hard and were very friendly. Kudos to the staff at this Best Western. The hot tub and pool are small but the price wasn't bad. Great location on the highway and close to SDSU. I would stay here again. Tip: Try Anthony's Fish Grotto next door. Walk over through the grotto from the hotel. The interior is a throwback to themed restaurants and funky. The exterior eating area is magical.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello nkwins, Thank you for your comments about our friendly staff and service. Our goal is to provide you with superior guest service and make your stay the most comfortable with us, here at Best Western Plus La Mesa. Our staff is devoted to meeting and exceeding your expectations and I am glad that we were able to do just that. We look forward to seeing you again in the near future. Thank you again, Jim Haupert General Manager

"Room was nicer than expected"

4
26/09/2016

The room was nicer than expected, had a mini fridge inside, coffee, micro, small desk, and a sitting chair with a tray. They had Bath & Body Works shampoo/conditioner and soaps. Rose at the front desk was friendly and accommodating... They have snacks for sale near elevator which came in handy.. Free wi-fi and a complimentary breakfast. Found the best price on Trip Advisor.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Jeeb, Thank you for your detailed review and your kind words about our hotel and our staff! We appreciate all of our guests and are glad that you were able to experience the best of our service! I will be sure to relay to Rose, and all other staff, that they were able to make an impact in your experience. We take pride in what we do, our guests and our service and are pleased to hear that your stay was pleasant. We would love to welcome you back anytime. Sincerely, Jim Haupert General Manager

"tremendous budget hotel w/easy access to interstate"

3
26/09/2016

water upon arrival,micro/fridge in room,sliding doors to balcony.Great big sreen! was told i'd get pts for stay (3rd party) key card timed out,had to go to front desk,. great food (Anthony's) next store. plenty of FREE parking,pool area could use upgrade. older but nice motel

"Excellent Experience"

5
19/09/2016

I just spent 4 nights at this hotel and I can say, without a doubt, that their staff is their biggest asset. They're so friendly and accommodating...I can't compliment them enough. The rooms are spacious, nicely decorated and super clean. The hotel is very well kept, conveniently located, smells fresh and offers all of the amenities you could possibly need. Although it's just off the freeway, there was no noise disturbance, and I'm a VERY light sleeper. The hot breakfast is outstanding (and free!!). I highly recommend this hotel, any time you need a place to stay in La Mesa or nearby San Diego.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear C-in-AZ, Thank you so for choosing Best Western Plus La Mesa for your stay. Your feedback is greatly appreciated. We are glad to hear that you had a great experience at our property. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us We take pride in what we do, our hotel, and our guests. We strive to exceed the needs and expectations of our guests. We will be sure to relay your thanks to the staff! Thank you again for staying with us and we hope to see you back soon in the near future! Sincerely, Jim Haupert General Manager

"Super clean"

5
03/09/2016

Nice, welcoming and definitely convenient to UDSU. Good isolation .... Even if it's very close to the freeway is not noisy at all! There are at least 3 restaurants within walking distance.... More just less than 5 minutes away. Friendly, helpful staff.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello legjack, Thank you for your positive review. We loved welcoming you at Best Western Plus La Mesa. We're glad that you enjoyed your stay and all that our hotel has to offer. Thank you for recommending us to everyone! We really appreciate guests such as yourself and look forward to having you back! Thank you, Jim Haupert General Manager

"Excellent "

4
25/08/2016

Very friendly and polite staff. Neat and clean room. Excellent breakfast. The pool location wasn't good, so we didn't get to use it. The laundry room and breakfast both on the same floor I was staying, it felt like home. I throughly enjoyed my stay in San Diego.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Rabia, Thank you so for choosing Best Western Plus La Mesa for your stay. Your feedback is greatly appreciated. We are glad to hear that you had a great experience at our property. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us to make it feel like home. We take pride in what we do, our hotel, and our guests. We strive to exceed the needs and expectations of our guests. Thank you again for staying with us and we hope to see you back soon in the near future! Sincerely, Jim Haupert General Manager

"Excellent staff and breakfast"

5
24/08/2016

I've tried 3 other chains looking for the perfect place to stay while visiting a 3 yr old granddaughter. This is the best so far. It's handy to my son's home and has an excellent breakfast so you're all set up for the day. Staff was super friendly. I was greeted with a goodie bag of snacks, bottles of cold water and their thanks for being a Rewards member. Biggest drawback was the location of an indoor soccer dome next door where play went on until at least 2am when I finally fell asleep. I'll ask for a room on the West side on my next visit.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Catherine, We loved that we were able to welcome you at Best Western Plus La Mesa. We're glad that you enjoyed your stay and our guest service at check-in being a valued Best Western Rewards member. Thank you for recommending us to everyone! We really appreciate guests such as yourself and look forward to welcoming you back for your return trips to visit your granddaughter. Thank you, Jim Haupert General Manager

"Best bet in the area"

5
23/08/2016

I've stayed here many times and always find the employees to be the best in service and helpfulness. The hotel has been renovated and is in much better shape than it was as a Holiday Inn Express. Close enough to downtown, Trader Joe's, Barnes & Noble, World Market and a movie theater. Breakfast needs some upgrading -- down with the "omelets" and add waffles, but otherwise pretty damn good.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello, thank you for your stay and your feedback! We're glad that your stay was pleasant and that you enjoyed our hotel and staff. We take pride in all that we do and are glad that you were able to experience the superior guest service that we try to provide all of our guests. We would be more than happy to welcome you back when you are back in the area. Thanks again, Jim Haupert General Manager

"Convenient and Clean"

4
15/08/2016

Stayed at the Best Western La Mesa Plus for a short 2 nights. We found the room clean, hotel staff friendly and helpful, the location was perfect for our needs. The breakfast that is included in our rate was perfect, many choices.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Robin, We are glad that your overall stay was positive. We are pleased to hear that you were able to enjoy our breakfast and superior guest service! We look forward to welcoming you back in the future! Thanks, Jim Haupert General Manager

"Awesome"

5
06/08/2016

Rose at the front desk gave me hella cookies. Breakfast was great. I spent 3 nights at this Best Western and they never minded when I spent time using my laptop in the lobby. The staff was very friendly, and always made sure to say hello to me as I passed them on the way to the elevator.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Harry L, Thank you for the all 5 stars rating and for all the kind words about our hotel and staff! I am glad to hear that you enjoyed your stay with us! We are proud to have staff that go above and beyond to show all of our guests the superior guest service they deserve! Please know that our doors will always be open to welcome you back in the near future. Thank you again, Jim Haupert General Manager

"Clean, friendly staff, great location-Highly recommend!"

5
05/08/2016

We had actually booked another room in San Diego and were not pleased for different reasons. We are so glad that the Best Western PLUS La Mesa had a room available for our dates. Immediately upon arrival, we were greeted by friendly staff; the woman at the front desk gave our children fresh cookies. Every single staff member we met during our stay was upbeat, welcoming, and friendly. The room was a decent size, clean, and had a microwave and refrigerator. Soaps, shampoos, and lotions were Bath and Body Works brand which was a plus. We didn't have a chance to utilize the indoor pool, but we did make use of the complimentary washer and dryer which was a huge benefit (one recommendation if you do stay here-- try to do laundry on slightly off hours as you might have to wait in line :)). The laundry soap was also complimentary. The hot breakfast was good; although the room was a bit small (I've seen this at many hotels anyway), everyone made do. I would recommend this hotel to anyone who rents a car in the San Diego area. However, there are a few restaurants within walking distance on either side of the hotel. We went to one Mexican restaurant which was great. Also, there is a large mall with a movie theater and other restaurants about a mile away. To visit popular points in Sand Diego, all you have to do is hop on I-8 West which is basically right there. Regarding the freeway noise, it really didn't bother us, and you can just keep your room fan on if it does. Excellent stay, and would highly recommend.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello AleeM314, Thank you for your extremely kind and detailed review! We're glad that we were able to make such an impression on you during your stay! Our #1 goal is to provide superior guest service and make your stay the most comfortable with us, here at Best Western Plus. I will definitely let all of our staff know that they had an impact on your experience. Reviews from guests such as yourself make all that we do worthwhile. I am more than certain that the staff enjoyed catering to you as much as you enjoyed your stay. We look forward to welcoming you back! Thanks again, Jim Haupert General Manager

"Great stay ! I've been to the grand , belaggio, and many more ."

5
04/08/2016

The staff here was superb . Jim Haupert the manager made sure all my concerns were met . Everyone met or exceeded my expectations . I had 2 concerns on the property . 1 was the pool. (The pool turned green during the first week I was here it was immediately remedied within 48 hours time for the shock ) *anyone with a home pool knows that * the second was characters of I'll repute. He showed me video of everything I had a concern about and puts my worries to rest . My favorite host was the girl with purple hair . She went above and beyond as many did. However she went the extra mile to make sure our stay was pleasant. Also rose was amazing . Talk about someone who gets something done within a timely manner. Rose is the lady you want The main point I want to make Is that over 2 weeks potentially 4 at this point , while our home is repaired . The service , treatment , breakfast and. courtesy was top notch. I would recommend this place to a friend living out of town. A tourist looking for a nice place with easy highway access. Or a family looking for a break in the daily routine life presents.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Jason, Thank you for your extremely kind and detailed review! We're glad that we were able to make such an impression on you during your stay! Our #1 goal is to provide superior guest service and make your stay the most comfortable with us, here at Best Western Plus. I will definitely let all of our staff know that they had an impact on your experience. Reviews from guests such as yourself make all that we do worthwhile. Thank you again for taking the time to review your experience here with us! Thanks again, Jim Haupert General Manager

"Nice stay"

5
03/08/2016

We had not been to this property since it changed from Holiday Inn Express to a Best Western Plus! Great upgrades to the property, rooms modernization, toiletries and food! We will definitely come back to stay on our next trip to San Diego. It is very convenient to the freeway and to family and it is not that far from many tourist attractions!

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello, thank you for your stay and your feedback! We're glad that your stay was pleasant and that you enjoyed our newly remodeled hotel property. We take pride in all that we do and are glad that you were able to experience the superior guest service that we try to provide all of our guests. We would love to welcome you back when you are back in the area again! Thanks again, Jim Haupert General Manager

"Great Value!"

5
29/07/2016

The staff was incredibly warm, helpful and enthusiastic. It's a very short distance from the trolley. The rooms were well kept, and the breakfast was solid. For the price, staff and proximity to the local mall and trolley, this was a great value.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello David, Thank you for your review and for staying with us at Best Western Plus. We are glad to hear you had a great stay here with us. We are lucky to have a location that allows our guests the convenience of access to many San Diego/La Mesa attractions. We're also glad that you enjoyed the staff and service! Our doors are always open to welcome you back. Thanks again, Jim Haupert General Manager

"SDSU Visit"

5
25/07/2016

We stayed here because the BW hotel recommended by the school was full so I called BW reservations and found this location. 10 minutes to the college. Starting with the only negative-the breakfast room is small and full so we had to eat in our room. The hotel was so clean, rooms were comfortable, shower pressure is amazing. We had a late night check in after traveling all day. Our room was ready for us. Rose at check-in and all through our stay was amazing! She was so friendly and helpful! Can't wait to stay again.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello madbelma! Thank you so much for your kind words and your excellently detailed review! I am happy that you enjoy your stay! I am sure that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay! I will be sure to let everyone know that they made an impact during your various stays. Please know that our doors will always be open to welcome you back in the future! Thanks again, Jim Haupert General Manager

"Great place for the right price!"

4
25/07/2016

Very clean and well managed hotel. Nice rooms and decor. The staff is very nice as well. Lots of little extra perks to make your stay comfortable and fun. The breakfast is more than most hotels give in their price range. The only thing I'd change is the location. It's right by a freeway…but if you bring ear plugs, you are good to go.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Jessica, Thank you for your review. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I sincerely apologize for any inconvenience you experienced during your stay with regards to the levels of area noise. We are currently in the process of making improvements throughout the property with double-pane windows that will effectively reduce outside traffic noise. We are glad to hear though that our overall stay was a positive experience and hope you will stay with us again in the future! Thank you, Heather Marmon Assistant General Manager & Sales Manager Best Western Plus La Mesa 619-466-0200

"Home Away from Home"

5
22/07/2016

I felt completely taken care of. The room was clean, comfortable and quiet. The air conditioning unit was quiet and efficient. It was also conveniently located to the location of my workshop. I loved the people who were behind the desk, the breakfast people, the grounds keepers and maintenance people. I couldn't have asked for anything better!! 10 JOY!! Please share with the people at the hotel!!

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Michael, Thank you for comments about our hotel and our staff. It is extremely rewarding to hear back from guests like yourself who have enjoyed the services that our hotel strives to provide. I have passed on your compliments to our hotel staff members. Our #1 goal is to provide you with superior guest service and make your stay most comfortable with us, here at the Best Western Plus. Thank you for your stay and we look forward to seeing you again. Sincerely, Jim Haupert General Manager

"Everything you need!"

5
20/07/2016

Perfect stay! Very clean! All staff was pleasant and helpful at all times. Stayed 4 days and was pleased with room and very satisfied with daily cleaning provided. Everything was always clean and smelled great. The front desk were helpful and went above and beyond. We were treated as valued guests at all times but all staff! Great breakfast daily with variety too! Everything we needed for a great time and vacation.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hi Beth, Thank you so much for your detailed and positive review! We are glad to hear that everything exceeded your vacation needs. I will definitely let staff know that they have made an impact on your experience with us. We are also glad that you were able to experience the best of our hospitality. Please know that you are always welcome back at Best Western Plus! Thanks again, Jim Haupert General manager

"Best Western Excellent as always"

5
17/07/2016

Happy to have another excellent stay at another Best Western. Have been staying with this franchise for over 40 years for both business and leisure across the US and have had very few disappointments. Always try and check if they are located where we are going. Thanks again.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Glenna Kim, Thank you for choosing Best Western Plus. We appreciate your feedback. We take great pride in our hotel, our staff, and our guests and are glad that your recent stay was pleasant. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We are also glad that you were able to experience our various hotel amenities during your stay. We look forward to seeing you again. Sincerely, Jim Haupert General Manager

"Awesome stays"

5
16/07/2016

My two nights in San Diego were the best I have experienced on my travels. I am making another trip to east coast and knowing I have a great hotel to stay at is very rewarding! Thank you, Best Western!

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Jeanie, We loved that we were able to welcome you at Best Western Plus. We're glad that you enjoyed your stay as our guest. Thank you for recommending us to everyone! We hope to see you again soon at our hotel! Thank you, Jim Haupert General Manager

"Dated Hotel with some updates"

3
15/07/2016

If you read some of the other reviews I will touch on their subjects. The breakfast area is pretty small and cramped in the morning. That's the bad thing. The good thing is that you will actually talk to other people and socialize since you are in a bit cramped area. The food was what you would expect for a free hotel breakfast. Nothing stellar, but lots of BACON! I'm gluten-free due to an allergy and I it didn't kill me but my selection wasn't extensive. We stayed in a room on the 4th floor (I'd say penthouse but this hotel isn't in that class). While we didn't stay in a room close to the elevator, I'd recommend taking a room away from the elevator as it made tons of beeping noises that I've never heard from other elevators. It would probably drive me insane trying to sleep. Ice machine? Had to hit floor 3 to find one. There wasn't one on the 4th floor. As far as the room goes. It was comfortable. Despite setting the AC unit fan to run all the time (to try and remove the freeway noise) it cycled on and off with the air conditioning. The freeway noise is tolerable (I live in North Phoenix so I have some), but if you live in the sticks it might annoy you. I'm sure this was a product of our room so your room may not have this problem. The bathroom had a bad layout due to the construction date of the hotel. It shows its age and it is hard to have two people in it at at the same time. From what I could gather this used to be a Holiday Inn (bed linens still had the tags on them). If I owned the hotel I wouldn't replace them either. They were not dated and not worn out. I will echo what another reviewer stated that Jessika was great to check in with (How many people actually call out the staff for good things?). The room has a small fridge and it worked and didn't make noise. If you have an AT&T or T-Mobile mobile phone your phone will work wonderfully (at least on the 4th floor where my room was located). Great signal strength on both providers. I cannot speak to the function of Verizon or Sprint. The Free WiFi worked well. At times it was a bit sluggish at times but not the worst WiFi I have run across. Overall this hotel isn't a bad choice. It has some issues but it isn't priced at $250+ a night.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Andy, Thank you for choosing Best Western Plus! We appreciate the detailed review of your stay. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We benefit the most from feedback from guests such as yourself. We hope to welcome you in the future to provide you with the exceptional guest service we are known for. Thank you again, Jim Haupert General Manager

"Great Service"

5
15/07/2016

Exceptional service. Clean rooms. Great breakfast. Nice and friendly staff. Always helpful ;) Good location. Good neighborhood. Close to central san diego. Had no traffic. Little parking options. Grab bags a great idea.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Amanda, Thank you for your review! We're glad that received the best of our guest service and hope that you will continue to be our guest in the future. We're pleased that our location can offer our guests access to must-see attractions and conveniences and that you enjoyed all the amenities we have to offer. Thank you again for the 5 star review and we hope you see you again soon! Thanks again, Jim Haupert General Manager

"Noisy, by freeway"

2
11/07/2016

Even though you have a reservation far in advance, it is "first come, first serve." Breakfast area too small to accommodate guests. Requested a room on the quiet side of the hotel, but it was not honored. Our room was given away because we checked in at 9 p.m. even though I called at 3 p.m. stating late arrival. We were prepaid for two nights. Res. made thru Best Western website. AAA discounts do not apply on Sunday nights.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Joan, We thank you for bringing the concerns regarding your stay at our hotel. Firstly, please accept our sincere apology as we do not want any guest to ever leave our hotel less than 100% satisfied. Secondly, with this email, I am assuring you that this matter is not going to be taken lightly by our team. This will be resolved such so that there is no future reoccurrence of any such events. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us, here at Best Western Plus. If it is acceptable to you, a member of our management team will call you in the next 24 hours, to further provide you assurance and resolution of the matter you have brought to our attention. This matter has been discussed with various members of our team who are involved and I am confident it will not repeat again. We are going to ensure that your next stay will be most comfortable and with superior service, free of problems. WE PROMISE! I hope you give us an opportunity to be our guest again, and allow us to impress you. If you would like to discuss further, please do not hesitate to call me. Thanks, Jim Haupert General Manager Best Western Plus, La Mesa

"great hotel"

5
06/07/2016

Excellent service and staff, The breakfast buffet had a good variety of hot items and good coffee. The staff was very friendly and always helpful with giving directions and advise. They even had warm cookies in the afternoon in the lobby! I would stay there again.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hi Joanne, Thank you for your comments about our people, our hotel and our service. It is rewarding to hear back from guests like yourself who have enjoyed the service that our hotel strives to provide. We take pride in what we do, our hotel, and our guests. We always strive to exceed the needs and expectations of our guests and to make every guest's stay as pleasant as possible. Thank you for staying at the Best Western Plus, LA Mesa and we look forward to your next stay here! Thanks again, Jim Haupert General Manager

"Best service "

5
02/07/2016

I travel a lot for work, so I come in contact with guest service representatives all over the US. Best Western is my go to hotel where I land. I am always welcomed with warm smiles and pleasant personalities. Particularly on Saturday the when I landed in san diego and checked into the Best Western plus. I walked into not just smiles, but the best fresh chocolate chip cookies I have ever tasted. Jessika went above and beyond to make me feel welcome. Her personality was not only professional, but kind and welcoming. Jessika and rose went above and beyond to make me feel comfortable and I am looking forward to staying again. Thank you.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Alanah, Thank you for your giving us a perfect rating and for all the kind words about our hotel and staff! I am glad to hear that you enjoyed your stay with us and the freshly baked cookies! We are proud to have staff that go above and beyond to show all of our guests the superior guest service they deserve! Please know that our doors will always be open to welcome you back in the near future. Thank you again, Jim Haupert General Manager

"BEST EVER!"

5
30/06/2016

AMAZING! From start to finish! I was a bit sad to leave this morning!!!! Not one thing to complain about! EVERY staff member was friendly and went out of their way to acknowledge me as I came in and out - a lot! So clean! 100% SMOKE FREE property!!! Large rooms, CLEAN! CLEAN! CLEAN! LOVE! LOVE! LOVE!

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Denise, Thank you for your giving us a perfect rating and for all the kind words about our hotel and staff! I am glad to hear that you enjoyed your stay with us! We are proud to have staff that go above and beyond to show all of our guests the superior guest service they deserve! Please know that our doors will always be open to welcome you back in the near future. Thank you again, Jim Haupert General Manager

"amazing staff"

5
24/06/2016

upgraded room no charge on a last minute booking. Front desk very helpful navigating the city of La Mesa. Would stay again at the hotel. And i recommend to stay if in teh la mesa area. Loved my stay there

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Robert, Thank you for choosing Best Western Plus La Mesa for your last minute stay. We take pride in what we do, our hotel, and our guests. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. I am glad to hear that we were able to provide you with the excellent service that our hotel strives to provide to each and every one of our guests. Again, thank you for staying at the Best Western plus and we look forward to the opportunity of welcoming you again. Sincerely, Jim Haupert General Manager

"Another good Best Western experience!"

4
20/06/2016

I always try to stay at Best Western properties when I travel. I had never stayed at this particular hotel, but I was not disappointed. The staff was friendly, the rooms were clean and well appointed and breakfast was excellent. I checked in late and left early so I'm not sure about nearby restaurants and such, but it was convenient to the office I was visiting the next day and that was my primary goal. I'd stay there again in a heartbeat.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Marcia, Thank you for choosing Best Western Plus La Mesa for your stay. We appreciate your positive feedback. We take great pride in our hotel, our staff, and our guests and are glad that your recent stay was pleasant. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We are glad that you received the superior guest service we are known for and hope to welcome you back should you ever find yourself this way again. Thank you again to your loyalty to the Best Western brand! Sincerely, Jim Haupert General Manager

"Best Stay Yet"

5
20/06/2016

This hotel is excellent and has courteous staff, the lobby and room were clean, and the breakfast was well prepared, and had a great selection. The hotel is easy to find, it is right along the I-8 Fwy.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Sake, Thank you for the all 5 stars rating and for all the kind words about our hotel and staff! I am glad to hear that you enjoyed your stay with us! We are proud to have staff that go above and beyond to show all of our guests the superior guest service they deserve! Please know that our doors will always be open to welcome you back in the near future. Thank you again, Jim Haupert General Manager

"Comfortable place but parking is very tight"

3
18/06/2016

Stayed here for 4 nights while attending a wedding in El Cajon, CA. The room was nice and clean. The parking was very tight and need to be widened. Would be very easy to get a door ding in your car. Was on a two week trip and this was the only place that served bacon with breakfast. Although it was tasty, I always smelled of it when leaving the breakfast area. The breakfast area was also a little small. It was very crowded every day.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Marty, Thank you for your review regarding your recent stay at our property. I would like to apologize for the parking issue you experienced at our hotel. We have been in the process of implementing a parking system to coordinate with the various work trucks to make sure they park in designated areas to alleviate parking issues for other guests. We apologize though that that was not the case during your stay and appreciate your feedback on areas that we can improve. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Jim Haupert General Manager Best Western Plus La Mesa

"Best hotel in La Mesa"

5
16/06/2016

I have stayed in more than few hotels in La Mesa for a business trip. So far the Best western plus La Mesa has been the most cleanest hotel , Friendly attentive front desk. Housekeepers are very sweet. General manager was always around to greet you with exceptional service. He will make sure you had a great experience with your stay. I highly recommend this hotel. You won't be disappointed. Also I like to mention Free Hot delicious breakfast.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Lisa, Thank you for your kind feedback and praise of our hotel. We take pride in what we do, our hotel, and our guests. Our team works hard to ensure we deliver a superior guest service to make your stay the most comfortable with us. We know that to be consistently ranked #1 on TripAdvisor we have to deliver excellence for every guest, every time! We are glad that you have enjoyed your stay and look forward to seeing you again in the near future. Thank you, Jim Haupert General Manager

"Surprisingly good"

5
13/06/2016

Overall very satisfied. Great location. Friendly & professional staff. Good breakfast in second floor . Small holes, but all clean. Rose and Andrew at the front desk deserves a shout out- it was so helpful through our whole visit. Everyone we came into contact with on staff was very professional. We'd definitely stay here again and were really happy with it!

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Bruce, Thank you so for choosing Best Western Plus La Mesa for your stay. Your feedback is greatly appreciated. We are glad to hear that you had a great experience at our property. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us We take pride in what we do, our hotel, and our guests. We strive to exceed the needs and expectations of our guests. We will be sure to relay your thanks to both Rose and Andrew! Thank you again for staying with us and we hope to see you back soon in the near future.! Sincerely, Jim Haupert General Manager

"Best Western La Mesa"

3
11/06/2016

Not a bad property. Parking is terrible. Breakfast was just standard. I rate this hotel at two stars. psfdigtjm gq'leaigjltewjbhlbstfjh; orwhb;kajbn;ajgonbea ;ioewqjnbea;kjn;lib teqkjnbe;keqjtnbe ;kjegah;kejbb

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear valued guest, Thank you for the review regarding your recent stay at our hotel. I would like to apologize for the parking issue you experienced at our hotel. We have been in the process of implementing a parking system to coordinate with the various work trucks to make sure they park in designated areas to alleviate parking issues for other guests. We apologize though that that was not the case during your stay and appreciate your feedback on areas that we can improve. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience we are known for. If I can provide any assistance, please don't hesitate to contact me directly at 619-874-3007. Sincerely, Jim Haupert General Manager BEST WESTERN Plus La Mesa San Diego

"CREEPY AND NOISY EXPERIENCE"

1
06/06/2016

You can hear the freeway noise all night long and every footstep above and every door on your floor open and shut. you can hear every shower's plumbing and people talking in room next door or outside in parking lot. It should not be a PLUS property that is a total rip off to Best Western customers. The only positive is the front desk staff but otherwise the place is really creepy and all night long there is noise, even from air conditioner-old type. The room rates are not good value at all. Anything over $70 for this very basic motel is not worth it. Was told that is the price Priceline and Expedia pays but then they charge $130 to $150 plus tax, also ripping customers off. Anyone who wrote positive review is probably working for the owner is my guess.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would like to see where it was that you felt we could improve the value of the experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience we are known for. Please feel free to contact me directly at 619-874-3007 as I would like to follow-up to ensure that we meet all our our guest's service need and expectations. Sincerely, JIm Haupert General Manager BEST WESTERN Plus La Mesa San Diego

"Good experience overall"

4
31/05/2016

Nice staff and near some very good restaurants (Anthony's, Brigantine ). My only complaint is that the bathtub was peeling. That had been mentioned in a previous review and the hotel still hadn't fixed it.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear valued guest, Thank you for writing a review about your recent stay with us. I am delighted to hear that you enjoyed our friendly staff team. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It sounds like you were let down by some of our guest room facilities. Please accept our sincere apologies for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas that are in the process of being improved. We hope to have the opportunity to welcome you back at our hotel. Jim Haupert General Manager Best Western Plus La Mesa

"Exceptional customer service"

5
31/05/2016

When I checked in, Rose and Jessika were the ladies at the front desk, and they were both so friendly from beginning to end. I informed Rose that my reservation was supposed to be for King bed with a sofa, but that was not showing up on my reservation. The hotel was completely sold out, but she offered me a rollaway free of charge. Jessika gave me cookies to give to my son. They were both so friendly and engaging throughout our entire stay there, and I can honestly say that was exceptional, the best customer service I've ever received from any hotel front desk staff. Corrina was in the breakfast room, and there was a mad rush for breakfast, with everyone arriving at the same time. The food ran out only because of the unexpected rush, and she made sure to get all the food out as quickly as possible. She made announcements to everyone that food was on its way, and that they were extending the breakfast hours so that we could all eat, and she said please no rush. That was great customer service!

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Jennifer, Thank you for your review and your kind words about our hotel and our staff team! We appreciate all of our guests and are glad that you were able to experience the best of our service! I will be sure to relay to Rose, Jessika, Corrina, and all other staff members, that they were able to make an great impact in your experience. We take pride in what we do, our guests and our service and are pleased to hear that your stay was pleasant. We would love to welcome you back anytime. Sincerely, Jim Haupert General Manager

"Quality experience"

5
27/05/2016

The beds were very comfortable, the room a nice size, breakfast was wonderful. Nice location. Not noisy. Friendly employees. Prompt service. Many television stations to choose from. Good bathroom provisions.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Robert, Thank you for your positive review. We loved welcoming you at Best Western Plus La Mesa. We're glad that you enjoyed your stay and all that our hotel has to offer. Thank you for recommending us to everyone! We really appreciate guests such as yourself and look forward to having you back! Thank you, Jim Haupert General Manager

"leroy"

5
13/05/2016

very good hotel. the staff was very helpful. would recommend this hotel. the location is near a major freeway, shopping, and entertainment. the rooms are spacious and very clean. the bed was very good for sleeping. breakfast was very good. they also offered me bottled water when I checked in. I thought that was a very nice touch. overall I would highly recommend this property.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Leroy, We are so glad to hear you had such a great stay with us! Thank you for your positive review highlighting the various amenities you enjoyed most. Our goal is to provide superior guest service for every guest, every time. Thank you for highly recommending us! We hope to have the opportunity to welcome you back once more with our friendly staff and warm freshly baked cookies. Heather Marmon Assistant General Manager & Sales Manager Best Western Plus La Mesa

"Best Western Minus"

3
08/05/2016

Stayed here for 1 night as I had an early morning meeting at SDSU and this was the most convenient location. From that standpoint it was a good choice. The hotel rooms and hallways overall have nice decor. Views outside consist of large parking lots and the 8 freeway. Where this hotel falls down is 2 areas: 1) Being right on the 8, freeway noise is very noticeable even in rooms at the back of the hotel, and even with the fan or a/c on continuously. It doesn't really die down until very late, past midnight. 2) Attention to detail with upkeep and cleanliness. This is one area I consistently notice with the majority of Best Western properties and why I've stopped staying at BW as much as I used to. Specifically here: dirt stains on the duvet cover; dirt stains and pin holes on the window curtain; water stains on ceiling and shoddy job of attempting to cover it up; some strange red substance on one of the walls - hopefully not blood! This ruined what otherwise was a pretty nice room with modern touches and furnishings. I planned to inform the front desk the morning of check-out of these issues, however the only person on duty was a housekeeper who spoke limited English. I wouldn't stay here again but it may work for those seeking a cheaper alternative than in-town San Diego hotels and free parking.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear valued guest, Firstly, thank you for your review in highlighting areas we can refocus our efforts into improving. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I sincerely apologize for any inconvenience you experienced during your stay with regards to the levels of area noise and overall stay experience. We are in the process of making improvements throughout the property with double-pane windows that will effectively reduce outside traffic noise and maintaining the cleanliness of all of our rooms. Once again, we appreciate you taking the time to share your comments with us. We would like to follow-up further with you by having a member of management reach out to you personally to provide you with the excellent guest service we are known for. We look forward to accommodating your future travel needs. Thank you, Heather Marmon Assistant General Manager & Sales Manager Best Western Plus La Mesa 619-466-0200

"Accessibility"

4
05/05/2016

Was disappointed that our accessibility room with roll-in shower had been given away, though we had booked the room three months in advance; however, the Director of Hospitality, Jim Haupert, did go out of his way to try and make it right. They did not have another roll-in shower room, but Jim did comp a room that was bathroom accessible. Traveling with special needs? Be sure to triple check after you have confirmed your room.

GMBestWesternLaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Don, We thank you for making us aware of the concerns you had during your stay. Please accept our sincerest apology as we do not want any guest to ever leave our hotel less than 100% satisfied. I assure you that we take this matter seriously in order to accommodate all of our ADA travelers and guests with special needs. This will be resolved such so that there is no future reoccurrence of any such events. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us, here at Best Western Plus. We are going to ensure that your next stay will be most comfortable with no check-in challenges and with the superior guest service we are known for. WE PROMISE! I hope you give us an opportunity to be our guest again, and allow us to impress you. If you would like to discuss further, please do not hesitate to call me. Thanks, Jim Haupert General Manager Best Western Plus, La Mesa 619-466-0200 x 100

"In town for the night!"

5
25/04/2016

I really enjoyed my stay at this Best Western. The room was very comfortable and the hotel was very quiet. I will definitely stay again since I am in town very often. Louis, the maintenance guy and the night auditor were all very friendly and courteous!

GuestServicesRepr, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Isabelle, Thank you for your kind words about our hotel and staff. I will be sure to let Luis and our other staff know that they made an impact during your stay! You are more than welcome back the next time you are in town! Thank you, Jim Haupert General Manager

"Excellent"

5
25/04/2016

We have stayed only 2 nights but the staff was very helpful. Our room was well furnished ,spacious and clean. Bed was very comfortable. Breakfeast was pleasant because the employee kept everything spotless and well stocked. When in the area again, we will definitely stay there.

GuestServicesRepr, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello, thank you for your stay and your feedback! We're glad that your stay was pleasant and that you enjoyed our hotel and staff. We take pride in all that we do and are glad that you were able to experience the superior guest service that we try to provide all of our guests. We would be more than happy to welcome you back when you are back in the area. Thanks again, Jim Haupert General Manager

"A great place to stay at in San Diego"

5
21/04/2016

This hotel was reasonably priced and located next to the freeway which made traveling convenient . The room had updated decor and was spotless. We liked having breakfast there the next morning. I would recommend this location because the restaurants on both sides have terrific food...

GuestServicesRepr, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Victoria, Thank you for your review and for staying with us at Best Western Plus. We are lucky to have a location that allows our guests the convenience of access to many San Diego/La Mesa attractions. We're also glad that you enjoyed your stay and your breakfast! Our doors are always open to welcome you back. Thanks again, Jim Haupert General Manager

"Couples"

4
20/04/2016

No commit. The rooms need more lighting to dark can't seed to be checked clearly in the room in the day time.The light fixtures need to be checked before guests checks in the rooms.I also hope that everything is checked out including the Spa and Pool.

gmhixlamesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello James, Thank you for your review. Your satisfaction is important to us and we will be using the feedback you gave us to implement lighting improvements for our rooms to ensure we offer a better experience for guests in the future. We are glad that you enjoyed your stay with us and hope that we have another chance to provide you with a superior experience. Thank you, Jim Haupert General Manager

"Great Service Rose"

5
12/04/2016

I looked for an economical motel in the area for a local job and happened to stop here. Even though the rate was a little more than I budgeted, it was well worth it. My best experience was the friendliness and help 'Rose' at the front desk gave me. I've returned 3 times and I thank God she was there to greet me. I'll be back in a month and look forward to her friendly smile. Mark

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Mark, Thank you for your review. We take pride in everything we do and reading feedback from guests such as yourself make it all worthwhile. We are glad that you enjoyed your stay with us and that Rose was able to greet you on your multiple visits. We're glad that we can offer you our services time-and-time again. Our doors are always open to welcome you back. See you next month! Thanks, Jim Haupert, GM

"Best Western Plus is really the Best"

5
05/04/2016

I loved staying at Best Western Plus, great breakfast selection, very clean and all employees make sure you are comfortable when staying at Best Western Plus in La Mesa. I would recommend this location to anyone.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Elsa, We loved that we were able to welcome you at Best Western Plus. We're glad that you enjoyed your stay and our guest service as well as your breakfast. Thank you for recommending us to everyone! We really appreciate guests such as yourself. Thank you, Jim Haupert General Manager

"Nice and good food"

5
04/04/2016

Nice motel off freeway, no truck parking but large parking lot. Continental breakfast was really good and lots of choices. Staff friendly and courteous. Room clean, and large enough for a free.crib. Fun stay pool is cold, hot tub hot, so lots of bu burr and oooo.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello, We are glad that your overall stay was positive. We are pleased to hear that you were able to enjoy our breakfast and superior guest service! We look forward to welcoming you back in the future! Thanks, Jim Haupert General Manager

"THE best Best Western EVER!"

5
01/04/2016

My aunt and I have been at this hotel since January due to extensive flood damage & the restoration - courtesy of a great insurance company. I can't say enough about this hotel, it's just been beyond awesome. The rooms are spotless, beds are ridiculously comfy, and it always smells so great! They have the best breakfasts every morning - omelettes, muffins, lots of bacon! And the in room coffee is great! The staff are all so friendly & helpful if we need extra coffee or toiletries. I'd like to give Rose, Jessika, & Louis at the front desk a shout out for the most excellent hospitality & outstanding service. You all ROCK! Gonna miss this place which my aunt & I refer to as "The Spa". 20 stars! We highly recommend BW+ La Mesa to anyone visiting the area. THANKS for a wonderful stay & we will be back! Regina & Kathleen

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hi Regina and Kathleen, Thank you so much for your detailed and kind review! We're glad that we were able to welcome you during your time of need! We will all surely miss you as well and look forward to the day you return. I will definitely let Rose, Jessika and Louis know that they have made an impact on your experience with us. We are also glad that you were able to experience the best of our hospitality. Please know that you are always welcome back at Best Western Plus! Thanks again, Jim Haupert General manager

"Always return to BW La Mesa"

5
31/03/2016

We need to be in the San Diego area often, and choose BW La Mesa each time. It is consistent in its welcome and friendly staff, is centrally located yet off the beaten path, so it is quiet yet close to wherever you want to go.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Thank you for your review! We're glad that you consistently receive the best of our guest service and that you will continue to be our guest in the future. We're pleased that our location can offer our guests access to must-see attractions and conveniences. We are pleased to be your second home when you are in the area. Thanks again, Jim Haupert General Manager

"Awesome hotel and beyond nice employees!"

5
26/03/2016

I recently stayed 8 nights here while visiting my daughter at SDSU. (Booked in advance for 5 nights but extended my stay because I loved this hotel.) My stay was above and beyond expectations. From the moment we checked in with your WONDERFUL front desk workers to the minute I checked out I was impressed with how clean your hotel was and how friendly your employees are. Every one of them: from the front desk workers to the janitor to the housekeepers and breakfast lady were beyond nice! And to top things off the price of a night was very reasonable plus you get: FREE wifi, FREE parking, FREE breakfast with a wonderful lady named Sandra, and FREE laundry services (with nice front loads and FREE Tide pods and dryer sheets). What an GREAT idea!!! The hotel and pool are small but perfect for my stay and I loved the location away from all the crazy, busyness of hotel circle. I LOVED the Mexican and Seafood restaurants right beside the hotel. Yummy & could walk to dinner. I loved how I could walk to Target and the mall during my stay. And the treadmill and workout room was awesome. This was my 6th trip to San Diego this year and my favorite place to stay. (and I have stayed in hotels that cost three times the money and have been disappointed!) I thoroughly enjoyed my stay and have already booked a room for my return in May! :) Thank you to everyone who works here who made my stay so enjoyable. Kuddos to you!!!

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello DawnTaute, Thank you for your extremely kind and detailed review! We're glad that we were able to make such an impression on you during your stay! Our #1 goal is to provide superior guest service and make your stay the most comfortable with us, here at Best Western Plus. I will definitely let all of our staff know that they had an impact on your experience. Reviews from guests such as yourself make all that we do worthwhile. I am more than certain that the staff enjoyed catering to you as much as you enjoyed your stay. We look forward to welcoming you back in May! Thanks again, Jim Haupert General Manager

"Good price"

4
23/03/2016

We were able to find a low priced room without compromising on our stay. It was clean, bottled water was offered upon our arrival and we had a small refrigerator in our room. They served a breakfast on the second floor, which had some hot items as well. The staff seemed friendly and attentive to our needs, however the parking in the late evening can be difficult as a lot of workers with large trucks stay at the hotel and some tend to take up more than one spot at a time.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Tonia, Thank you for your detailed review. I am glad that your overall stay was positive. In regard to the parking issue. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for all of our guests. We have been asking the work trucks to make sure they park in one spot, we are also getting the make, model and car license plate numbers along with the guest phone number, should we need to contact anyone regarding a vehicle move. I hope that you stay with us again. Thank you, Jim Haupert General Manager

"Excellent"

5
21/03/2016

Very nice hotel, good breakfast (but could have a little fresher pancakes), nice room (very clean) and comfortable beds. Excellent room for the price. I would recommend this place and visit again when in the area.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hi Heidi, Thank you for your review! We're glad that you were able to have an overall pleasant stay. We always try to keep our hotel (and pancakes) as fresh as possible! Thank you again for staying with us here at the Best Western Plus. We look forward to seeing you again soon! Sincerely, Jim Haupert General Manager

"Very clean, great breakfast"

5
19/03/2016

We arrived last night after a long day on the road. The staff was very friendly to us when we checked in. Our room was spacious and very clean. Breakfast was awesome. There was a variety of food and the lady in charge of the breakfast area, Sandra, was such a hard worker. Both my husband and I were very impressed with her positive attitude and how spotless she kept the area even though she was the only worker and there were lots of guests. I definetly would stay here again!

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Jayme, Thank you for your detailed review and your kind words about our hotel and our staff! We appreciate all of our guests and are glad that you were able to experience the best of our service! I will be sure to relay to Sandra, and all other staff, that they were able to make an impact in your experience. We take pride in what we do, our guests and our service and are pleased to hear that your stay was pleasant. We would love to welcome you back anytime. Sincerely, Jim Haupert General Manager

""Bestest""

5
11/03/2016

This is the bestest Best Western we have stayed at. We do travel very frequently for business and have frequented other chains as well, in this price range. This is the best hotel for the very reasonable room rate, with very good service. This is our third time staying here, three weekends in a row. Luis at front desk is very courteous, friendly and quick in checking you in. Breakfast and WiFi are wonderful .Breakfast host is very friendly, fast and keeps the items hot and stocked. Housekeeping staff also is very friendly and efficient. I noticed a tiny leak around the toilet upon checking in but was not too concerned, however, when housekeepers cleaned the room, they got it fixed. Parking is plentiful and the property is in very easy access to freeways and airport and shopping and all attractions San Diego has to offer. We will definitely stay here in future.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Panri323! Thank you so much for your kind words and your excellently detailed review! I am happy that you enjoy your stay time-and-time again! I am sure that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay! I will be sure to let everyone know that they made an impact during your various stays. Please know that our doors will always be open to welcome you back in the future! Thanks again, Jim Haupert General Manager

"Wonderful Staff"

5
29/02/2016

We recently stayed at Best Western, and was pleasantly surprised. ALL the staff from front desk to housekeepers were amazingly friendly and genuinely helpful. We were always greeted with friendly staff and were offered extra help if we needed it. It's not the newest hotel but it is well-maintained and very clean.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Bob, Thank you for your giving us a perfect rating and for all the kind words about our hotel and staff! I am glad to hear that you enjoyed your stay with us! We are proud to have staff that go above and beyond to show all of our guests the superior guest service they deserve! Please know that our doors will always be open to welcome you back in the near future. Thank you again, Jim Haupert General Manager

"A+! We stayed 2 nights here while visiting friends in La Mesa. Have stayed here before...it was a Holiday Inn."

4
23/02/2016

Can't say enough about the staff. Everyone was pleasant and went the extra mile to please us. The breakfast was great, but the room on the 2nd floor where they serve it is quite small. The breakfast attendant was very friendly and kept things spotless. The remodeled rooms are lovely. We highly recommend this hotel. You can't go wrong here! We will stay here whenever we are in La Mesa.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello, We thank you for your comments about our people and our service. We take pride in what we do, our hotel, and our guests. We always strive to exceed the needs and expectations of our guests. Our #1 goal is to make every guest's stay as pleasant as possible. Thank you for choosing Best Western Plus and we look forward to seeing you again soon. Sincerely, Jim Haupert General Manager

"Reasonable and comfortable hotel"

4
21/02/2016

This was our first stay at a Best Western Plus. They offered chocolate chip cookies when you check in and a cold bottle of water. Room was nicely decorated and included a fridge and microwave. Breakfast was a nice plus. Staff is very friendly and helpful.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello 497warrenn, Thank you for choosing Best Western Plus for your recent stay. We take great pride in what we do, our hotel, and our guests. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We are glad that you were able to enjoy the various amenities that we offer our guests and our superior guest service. Thank you again for staying at Best Western Plus! Sincerely, Jim Haupert General Manager

"Highly Recommended - Convenient"

5
20/02/2016

Don't know where to begin to praise this place. Stayed their last year when it was a Holiday Inn Express and it was great then. Just started back with Best Western a couple of years ago and when I call this year for reservations was told this was now a Best Western. First morning met Sandra serving breakfast and she was absolutely superb. Could not say enough kind things about her diligence in keep the earing area clean and well supplied. She was personality plus. Then there was Gina in housekeeping and she saw to our every need and again a beautiful personality. Then we all met Selina at the front desk and we didn't think anyone could be sweeter. I cannot say enough about this place. We also met Sergio who was so pleasant as was the other gentlemen that worked the front desk. Our only disappointment was that the pool was not heated. When it got to 90 degrees we would have liked to have jumped in the pool but it was extremely cold. Sun only reached it until about 2:30PM and then it's in the shade.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello David, Thank you for comments about our hotel and our staff. It is extremely rewarding to hear back from guests like yourself who have enjoyed the services that our hotel strives to provide. I have passed on your compliments to our hotel staff members. Our #1 goal is to provide you with superior guest service and make your stay most comfortable with us, here at the Best Western Plus. Thank you for your stay and we look forward to seeing you again. Sincerely, Jim Haupert General Manager

"Best of the best for the Value and Staff in San Diego. And they even have a great Breakfast."

5
17/02/2016

My Uncle and Aunt stayed here for 3 weeks. The Staff was wonderful from the start. They were super nice when they checked in. Anytime they needed anything the staff was right there. They also serve a wonderful Breakfast. (Make your own Pancakes, Biscuits and gravy, Eggs, Bacon, and juices. All the rooms were newly remodeled too. I would recommend this hotel to any of my Guest from out of state. A+++++++++

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Aaron, Firstly, thank you for your comments about our staff and our hotel. We are glad that your Aunt and Uncle were able to enjoy their stay with us! We're also glad that you were able to enjoy the various amenities that our hotel has to offer. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us, here at Best Western Plus. We look forward to seeing you again in the future! Sincerely, Jim Haupert General Manager

"Thank you Amanda"

5
17/02/2016

We arrived late the night of our Trip. Originally going to stay at Holiday Inn. Things with our reservation went wrong so we called and immediately booked a room at the Best Western. We told AMANDA our story and she was so sweet she gave us the best room in the place. HUGE. Loved it there.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Judie, Thank you for your comments about your recent stay with us here at the Best Western Plus! We take pride in our staff, our hotel, and our guests. I am glad to hear that you were able to enjoy your stay with the help of our staff including Amanda. I will definitely pass on the compliments. We look forward to seeing you again in the near future. Sincerely, Jim Haupert General Manager

"Very nice room!"

5
17/02/2016

Room was clean, nice, and bed comfortable! Breakfast was good, and staff was great! I will definitely return to this hotel on y next visit to La Mesa/San Diego area! My only criticism is they need to give more water!

"As close to home as it gets"

5
17/02/2016

This hotel while by a freeway is quiet, extremely comfortable and one of the most enjoyable stays I have had traveling. The free full breakfast is excellent everyday, with a wide variety and very well prepared and presented. The staff is extremely friendly and go out of their way to be help. The room was large, with a comfortable bed, large TV, mini fridge, microwave, coffee maker and iron. Laundry and gym are also great. So enjoyed it, almost did not want to leave except to get back to my family. I will be bringing my family to this hotel on our next trip to San Diego.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Mark, Thank you for your recent stay at Best Western Plus. We're glad that you were able to enjoy the amenities that our hotel has to offer! Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We thank you for your comments about our people and our service. We look forward to seeing you again in the future! Sincerely, Jim Haupert General Manager

"Friendly and Clean"

5
09/02/2016

We had wonderful service and comfort for our week long stay! My girlfriend is an amputee and requires a shower chair. The chairs were all already in use so the manager went out and purchased a new one for her to use during the stay! Impressed. Great breakfast offered. Washer and dryer use. Comfortable bed.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Gary, Thank you for your feedback. Here at Best Western Plus, we strive to exceed the needs and expectations of our guests. I am glad that we were able to do that for you and your party. Our goal is to make every guest's stay as comfortable as possible. Thank you again for your recent stay and we hope to service you again in the future. Sincerely, Jim Haupert General Manager

"Nancy from Van Nuys"

5
07/02/2016

I found the hotel to be very clean and fresh. extremely helpful staff always available when I had any question about the area entertainment spots. I was very pleased with the general manager Jim Haupert. I shared how wonderful he is taking care of the hotel. It felt very confertable place to stay. I have stayed here in the past notice the change to a better hotel with the new management. I plan to return. Thank you Nancy

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Nancy, Thank you for your kind feedback and praise. We take pride in what we do, our hotel, and our guests. With new management, our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us, here at Best Western Plus. We are glad that you have enjoyed your stay and look forward to seeing you again in the near future. Thank you, Jim Haupert General Manager

"Joanne from west Los angeles"

5
28/01/2016

I was very pleased with this Hotel. Room was very clean staff very friendly. Breakfast was great. Specially the cookies freshly made in the afternoons. Friendly housekeepers. Great restaurants right next door. Shopping close by. General manager was very friendly. Every morning he would greet us with a smile and made sure everything was going well with our stay. I would definitely come back.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hi Joanne, Thank you for your comments about our people, our hotel and our service. It is rewarding to hear back from guests like yourself who have enjoyed the service that our hotel strives to provide. We take pride in what we do, our hotel, and our guests. We always strive to exceed the needs and expectations of our guests and to make every guest's stay as pleasant as possible. Thank you for staying at the Best Western Plus, LA Mesa and we look forward to your next stay here. Thanks again, Jim Haupert General Manager

"Best Western, La Mesa, CA"

4
28/01/2016

Although all the staff was very nice, two employees stood out. Rose was working the desk when I checked in. She was very helpful and went the steps to insure I was briefed on the facilities. She was also very helpful with local directions and advice. The person running the breakfast room was also very helpful. I did not get her name. She greeted people as they walked in, made sure they were comfortable and enjoyed breakfast.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello David, Thank you for choosing Best Western Plus! We are glad to hear that you enjoyed your stay. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We benefit the most from feedback from guests such as yourself. We will definitely pass on the message to Rose as well as our other staff members that are doing an exceptional job. Thank you again, Jim Haupert General Manager

"We keep returning"

5
28/01/2016

We have to be in San Diego often, and we always come to the BW La Mesa. The staff are consistently friendly and helpful, and never let us down. A room is a room, but any small issues are easily overlooked when the staff has a great attitude.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Rosalies105, Thank you for your comments about our people and our service and thank you for always choosing Best Western Plus! It is very rewarding to hear back from guests like yourself who have enjoyed the service that our hotel strives to provide. We always put in the effort to do the best we can and comments like yours have the most impact. We look forward to seeing you again. Sincerely, Jim Haupert General Manager

"HOTEL STAY AT BEST WESTERN PLUS LA MESA CALIFORNIA"

5
27/01/2016

My stay at the best western plus hotel was a very pleasant experience. I would gladly recommend this property to my friends and relatives. The service was very good. Employees were very helpful. The location was close to freeway. Get around the city was effortless.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Leroyw530, Thank you for your comments about our people and our service. Our goal is to provide you with superior guest service and make your stay the most comfortable with us, here at Best Western Plus. Our staff is devoted to meeting and exceeding your expectations and I am glad that we were able to do just that. We look forward to seeing you again in the near future. Thank you again, Jim Haupert General Manager

"Three Day Stay"

5
26/01/2016

This hotel was more expensive than most of the other local hotels but it was worth it. The hotel was in a decent area, was well maintained, clean, quiet and the staff were pleasant and helpful. My room was large and the decoration was in good order. The free 24 hour coffee in the lobby was good and the breakfast which was included in the room price was exceptionally good. A minor downside was that the free in-room internet was very slow when I was there. I would definitely stay there again.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Graham, Thank you for staying at Best Western Plus. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. We take pride in what we do, our hotel, and our guests and strive to exceed the needs and expectations of our guests. We are glad that you were able to enjoy the services and amenities that our hotel has to offer. Again, thank you for your feedback and we look forward to having you back as our guest in the future. Sincerely, Jim Haupert General Manager

"Lisa from Santa Monica??"

5
20/01/2016

This hotel is extremely clean staff very friendly and awesome service. When you check in they provide you with a free bottles of water for each family member. In the afternoons fresh baked cookies at the front desk. Very Tasty. Also breakfast is included with your stay. Clean laundry room and fitness room. I have stayed at this Hotel few Times never been disappointed. General manager is always around very friendly hands on if anything is needed.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Lisa, Thank you so for choosing Best Western Plus. Your feedback is greatly appreciated. We are glad to hear that you enjoyed your stay. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us, here at Best Western Plus. We take pride in what we do, our hotel, and our guests. We strive to exceed the needs and expectations of our guests. We are glad that our hotel can offer various amenities and services to make your stay as pleasant as possible. Again, thank you for staying with us and we hope to see you back soon in the near future. Sincerely, Jim Haupert General Manager

"Will come back again..and again."

5
18/01/2016

Love this hotel! Breakfast is amazing, free coffee all day! The staff are pretty much the best staff I've had in awhile! Rooms are very clean, kudos to housekeeping. If your looking for a bang for your buck and the comfort of feeling at home this is the place! Come here and I promise you will come back, I will for sure!

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Hello Erica, Thank you for your comments about our people and our service! It is extremely rewarding to hear back from guests like yourself who have enjoyed the service that our hotel strives to provide. Our main goal is to provide you with superior guest service and make your stay the most comfortable with us, here at Best Western Plus. We strive to do the best we can and comments like yours have the most impact. Our staff is devoted to meeting and exceeding your expectations and I am glad that we were able to do just that. We look forward to seeing you again in the near future! Sincerely, Jim Haupert General Manager

"Last minute stay"

5
15/01/2016

My husband had made a reservation over the phone because we were stuck in the hospital near by for 8 hours. And when we got to the hotel the receptionist Amanda told us she didn't have a reservation for us but she still accommodated us and got us a room. She was so nice, great customer service!

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Vanessa, Thank you for choosing Best Western Plus. We take pride in what we do, our hotel, and our guests. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us. I am glad to hear that we were able to provide you with the excellent service that our hotel strives to provide to each and every one of our guests. Again, thank you for staying at the Best Western plus and we look forward to the opportunity of servicing you again. Sincerely, Jim Haupert General Manager

"The front desk...was amazing."

5
11/01/2016

My girlfriend and I had the pleasure of an extended stay at this location. Everyone was polite and did whatever they could to make us feel at home. I have to mention; there was one receptionist in particular that went above and beyond for us. Her name was Rose. Not only did she make us feel at home, she had a smile on her face and a great sense of humor, every day. Rain or shine. Staff: 10/10 Rooms: 10/10 Customer Service: 10/10 Breakfast: 10/10 I would recommend BWP-La mesa to anyone.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Aaron L, Thank you for your comments about our people and our service. We take pride in what we do, our hotel, and our guests. Rose, as well as our other hotel staff, has our #1 goal in mind. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us, here at Best Western Plus. Thank you again for staying at Best Western Plus and we look forward to seeing you again in the future. Sincerely, Jim Haupert General Manager

"Best Western La Mesa, California"

5
11/01/2016

Excellent hotel, very clean, friendly and helpful staff. Great breakfast, free parking, convenient to all locations in San Diego.Rooms were modern and nicely furnished as well as spacious. Exercise room available with laundry facilities where you can exercise and wait for your laundry. Just off Interstate 8 where you can conveniently get to any local destinations. Manager came out to greet and welcome us and stopped to talk with us several times.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Dorisp2016, Thank you for choosing Best Western Plus, La Mesa. It is very rewarding to hear back from guests like yourself who have enjoyed the service that we strive to provide. We take pride in what we do, our hotel, and our guests. Our #1 goal is to provide you with superior guest service and make your stay most comfortable with us. We are glad that you enjoyed the various amenities that we offer our guests and our superior service. We look forward to servicing you again in the future. Thank you again, Jim Haupert General Manager

"They over charge"

1
06/01/2016

all I have to say is rude front desk service and they charge your card after you leave for a extra night and then argue with you on the phone saying they did not charge a third night and if it was, I was told by the front desk manager to contact my bank then and dispute the charge.

BestWestPlus_LaMesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Elsa, We thank you for bringing the concerns regarding your stay at our hotel. Firstly, please accept our sincere apology as we do not want any guest to ever leave our hotel less than 100% satisfied. Secondly, with this email, I am assuring you that this matter is not going to be taken lightly by our team. This will be resolved such so that there is no future reoccurrence of any such events. Our #1 goal is to provide you with superior guest service and make your stay the most comfortable with us, here at Best Western Plus. If it is acceptable to you, a member of our management team will call you in the next 24 hours, to further provide you assurance and resolution of the matter you have brought to our attention. This matter has been discussed with various members of our team who are involved and I am confident it will not repeat again. We are going to ensure that your next stay will be most comfortable and with superior service, free of problems. WE PROMISE! I hope you give us an opportunity to be our guest again, and allow us to impress you. If you would like to discuss further, please do not hesitate to call me. Thanks, Jim Haupert General Manager Best Western Plus, La Mesa 619-466-0200 x 100

"Exceptional Service, but flaws in room"

3
05/01/2016

I was here only one night. The hotel staff were very courteous (sincerely courteous , as every time I walked by the front desk, I was asked if I needed anything and if everything was fine with my stay). There are plenty of nice FREE perks, like bottle water, laundry (self) services, and snacks (fruits , cookies). Location of hotel is off the highway near some restaurants (busy highway, so expect noise if on that end of hotel). I was in an upgraded room, that had a few problems. The tv didn't have sound working, and the picture would go in and out. Also, wifi was very slow (recall dial up back in the day...it was like that). Bed mattress is on the firm side, which I personally liked, but the pillows were too flat. Also, the sheets on the bed were not clean (I found several hairs on the sheets under the duvet, which was unsettling). The breakfast buffet was free, and standard for this type of hotel chain. I would give this hotel 4 stars if my room were a little nicer (and I think it may have been just my room, as I see others on TA have rated this hotel highly for their rooms).

BestWestPlus_LaMesa, Guest Relations Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear MichaelMC23, Thank you for your valuable input regarding our hotel. We are glad that you were able to experience the excellent courtesy of our hotel staff. Please accept our apologies as we do not want any guest to ever leave our hotel less than 100% satisfied. Your comments are very important to our progression toward complete guest satisfaction. We have discussed your experience with the various members of our team who are involved and I am confident in our ability to respond and improve. Out #1 goal is to provide you with superior guest service and make your stay is the most comfortable with us, here at Best Western Plus. Please allow us the opportunity of servicing you in the near future and allow us to impress you. Sincerely, Management

"Consistently Great Customer Service"

5
22/12/2015

The staff here are really making customers their priority, and they go out of their way to make things nice for you. And they always do it with a smile on their face. We keep coming back to this location every time we are in the San Diego area. Location is central to all the attractions, is just off the freeway so easy access, yet rooms are quiet. Great place to stay.

BestWestPlus_LaMesa, Guest Relations Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Rosalies105, We thank you for your comments about our staff and our service. It is extremely rewarding to hear back from guests like yourself who have enjoyed the excellent service that our hotel strives to provide. We take pride in what we do, our hotel, and our guests. We always strive to exceed the needs and expectations of our guests and our #1 goal is to provide you with superior guest service and to make your stay the most comfortable with us, here at Best Western Plus. Thank you again for your continued loyalty and we look forward to seeing you again soon. Thanks, Management

"stay at best western"

5
21/12/2015

have been staying here twice a year for the past 8 years when it was holiday inn express front desk says it is still same owners run by happy team but now best western ceiling in lobby is very nice all rooms seem to have been updated always great value compared to others in the area

BestWestPlus_LaMesa, Guest Relations Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Dear Larry K, Thank you so much for choosing Best Western Plus. We are pleased to hear that your experience was excellent. We strive to do the best we can and comments like yours have a great impact. We look forward to seeing you again in the near future. Thank you, Management

"COMFORTABLE & GREAT COMPLIMENTARY BREAKFAST"

4
20/12/2015

Great Staff, comfortable beds and you can't beat that complimentary breakfast. Nice small workout facility along with the free laundry machines on-site. I would recommend this particular hotel to all travelers visiting San Diego.

"Still a Good Place to Stay"

4
15/12/2015

This used to be a Holiday Inn Express. I understand a few months ago it switched to a Best Western Plus. Holiday Inn had pretty much renovated before the switch, but I did notice hallways and lobby area seemed to have different colors than I recall previously. Still a good price for its convenient location. Lots of outlets in the room, which I like. Only negative, and it was this way previously,and it seems all hotels are moving in this direction, is the low lighting. For those of us getting older I could not distinguish between black or dark blue. It was hard to read a map or book with such low wattage. The low lighting also makes a place seem depressing, no matter how nice the furnishings. It did have good free wi fi. I will be returning, but I'll bring my flashlight.

"Best Western is BEST!"

5
03/12/2015

Best Western in La Mesa, CA has many perks, some of them unexpected such as free laundry facilities and free bottled water. Also free breakfast with a wide choice of food items. Our bed was just as comfortable as ours at home (and we are very particular). Room TV was as large as our home TV - 47". Each room includes a frig and micro oven and coffeemaker. Free coffee and tea in lobby. Very clean overall! They seemed to be constantly vacuuming the hallways and cleaning the lobby. The office staff are very friendly and want to make sure that their guests are satisfied. Fresh warm homebaked cookies are served every evening. What more can I say? The price is right, well, more than right. We highly recommend it! We stayed there for 36 days while our home was being repaired due to a flood caused by a burst waterpipe and we hated to leave. We miss all the pampering we had at the Best Western!

"Nice, clean and friendly "

4
07/11/2015

Very nice hotel with friendly staff. We were 4 people sharing a room with two queensized beds. It was space enough and it was clean. The pool was a bit cold but otherwise everything was fine. The freeway was pretty noisy. We got a room away from it but if you would get one facing it, it could affect you.

gmhixlamesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Thank you so much for taking the time to give us your feedback on your recent stay. I am so glad that you thought our hotel was nice and that our staff was friendly. we are glad we were able to accomodate you with your room request. We look forward to your return visit in the future. We will make sure we share your comments with the staff. Kindest regards

"Great place for the price!"

5
26/10/2015

Seamless communication and check-in, very nice and clean room, plenty of amenities, quiet, covered/open parking garage, expanded breakfast, and close to freeway. Will consider staying here regularly on trips to San Diego.

gmhixlamesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Thank you so much for taking the time to give us feedback on your recent visit to our hotel. We are so glad that you enjoyed your stay, and we will definately share your warm comments with our staff. We look forward to your return!

"Thoroughly enjoyed my stay"

5
25/10/2015

Beautiful room, very clean, extremely friendly and helpful service. The hotel was recently renovated and they did an amazing job with it; they replaced absolutely everything rather than just painting over. Breakfast is plentiful and delicious (if you don't mind microwaved eggs) and free coffee is available all day in the lobby. The Bath & Body shampoo, etc., smell wonderful.

gmhixlamesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Christina- Thank you for taking the time to give us feedback on your recent stay with us. We are so glad you enjoyed your visit. We too love the renovation that was just completed and are happy that are guest's approve as well. I will definately share your comments with the staff and hope to see you again in the future.

"Hotel SUCKED Manager wouldn't even return call"

1
19/10/2015

Ok so I have stayed at this hotel MANY times before it was purchased by BW 3 months ago, and I will never come back. The laundry was broken, gym equipment equip broken, room charges are wrong, overcharged - can't even get Heather the manager to return my call & have left 4 messages for her. VERY SAD. Halls are hot, and unclean. Sheets not changed - spilled a coffee and asked didn't put the little plaque on to save the sheets - came in and they were still dirty... UGHHH

gmhixlamesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Ms. Lee- Thank you for your feedback. I just wanted to respond first by saying, thank you for your business. I have actually and my staff on several occations have tried to contact you in regards to the laundry and gym equipment. Our laundry facility was out of order for 1 day only for general up-keep. All of our gym equipment works properly, and my staff was trying to contact you to show you how to use it as you must be on and moving for the machines to start up. I also personally changed your rate on 10/14/15 to $109.00 for the remainder of your current in-house stay for which 2 of those nights were $142.99. Ms. Lee we apologize for any inconvenience this may have caused. Kindest regards, Heather Scott General Manager

"Good place to stay in San Diego area"

4
19/10/2015

My husband and I stayed here for four nights while visiting family. The room was large, clean, comfortable, and the free breakfast plentiful and good. My husband liked the free newspapers, too. There is a pool which looked nice but we did not have the time to use it. We had a minor toilet issue which was taken care of by the time we returned to our room. The staff was friendly and helpful. The one caveat might be that since this hotel is about 50 feet from Interstate 8 (and our room faced this direction ) there is constant traffic as a sort of white noise. This did NOT bother us in the LEAST but it might be an issue for some people. We would stay here again.

gmhixlamesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
I am so glad that you enjoyed your stay here at the Best Western PLUS La Mesa San Diego. We value our guest's opinions. I will share your kind words with all of the staff. We look forward to seeing you again in the future. Kindest regards, Heather Scott General Manager

"Great stay for Chargers game"

5
28/09/2015

We stayed at West Western in La Mesa specifically for a Chargers game. Our stay was for two nights. The staff was very friendly, offered us water bottles upon our arrival as well as our departure. We knew about there being a trolley to get to the Stadium and during check-in, the girls gave us the info on where to get to the terminal. It's about a mile. Very convenient! The room was very spacious and clean. The breakfast was different on Sunday and Monday morning. Plenty of cold and hot food, cereals, toast, eggs, bacon, sausage, on-demand pancakes, coffee, tea, juices, etc. I found surprising the check-out time was at noon, pretty late, I thought compared to other hotels where we've stayed before, which was great! There are only 3 restaurants nearby. Anthony's is a seafood restaurant and has a large parking lot between the restaurant and the hotel. Don't park there! The hotel staff warned us that overnight parking may trigger a tow! Regarding the trolley to the game, because La Mesa is about 8 miles away to the stadium, there was enough space to stand in the trolley. It got very crowded the closer we got to our destination. We left about 1:45 hours before the game. It gave us enough time to wait for the trolley, show proof of the trolley ticket at the Stadium, get lunch and find our seats. From Old Town to La Mesa on the trolley, it took about 45 minutes. I would stay at this hotel next time we visit the San Diego area!

gmhixlamesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Thank you so much for taking the time to give us your feedback. We are so happy that you enjoyed your stay with us. It will be my pleasure to share your comments with our staff. We look forward to your return! Kindest regards, Heather Scott General Manager

"Helpful & Friendly Staff! Beautiful Area! Will Stay Again!"

5
28/09/2015

I was skeptical of staying here with my family since when I first went to book there had been no reviews written. When we arrived I found out that was due to the change in ownership (Holiday Inn to Best Western). We stayed two nights over July 4th weekend. We did not hear any freeway noise and the kids and I loved the view including the freeway as silly as that sounds. Breakfast was wonderful. The bathroom amenities I was so stoked about, took a picture to brag to my sister in law who was staying at another hotel (Bath and Body Works Stress Reliever soaps, shampoos, and conditioner). Pool was well kept and good temperature as well as the jacuzzi. Hot chocolate, coffee, and tea downstairs was always well stocked. Beds are very comfortable. My family and I can not wait to stay here again!

gmhixlamesa, General Manager at BEST WESTERN PLUS La Mesa San Diego, responded to this review
Thank you so much for your kind words. We are so glad that you emjoyed your stay at our beautiful property. It will be my pleasure to share your comments with our staff. We look forward to seeing you in the future! Kindest regards, Heather Scott General Manager

"Very nice room"

4
13/09/2015

I was in Spring Valley for conference. Some of us attending the conference stayed at this hotel. It's a small hotel. They serve a hot breakfast daily, which was really nice since there weren't any visible fast food eateries. There's a seafood restaurant next door. I was very surprised to see how nice my room was! I typically wouldn't have expected this from a Best Western Hotel. It was very clean. My bed was comfortable. There was a flat screen TV with tons of channels! The bathroom toiletries were from Bath and Body Works. Thank you for the Stress Relief! I would definitely stay there again.

"Great Stay awaiting at the last minute!!"

5
08/09/2015

We were visiting family in San Diego and flew from Orlando, Fl, we had a late flight and arrived in San Diego at about 2 AM, had reservations at a nearby hotel,we checked in and checked out the room and premises, we were very dissapointed and decided to check out immediately ! ( we lost $53!). And so we ended up at the Best Western and there we met Andrew at the nightshift front desk, he was very,very professional and friendly, made the check in very quick and gave us our different options, we were only going to stay for 3 days but instead we ended up staying foa a whole week! The entire staff , starting with Andrew is very friendly and helpful, the FREE breakfast is amazing! Will definetely stay there next time!

"Excellent too and staff"

5
07/09/2015

We arrived at around 2am and the room was very spacious and it had all the amenities you could ask for. The ling size bed was super comfy and the staff Amanda & Rose made us feel so welcomed. Will be back someday in the near future for sure.