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Was hoping for an accessible room, not many are available. Changes could be made to regular rooms to make them safer for all. Included breakfast needs works. Just toast, bagels, coffee, yogurt, and cereal were not enough. It was surprising to see the CO detectors on the ceiling, should have been the floor.
We stayed here last year and wanted to come back. For some reason this year was not as good. The first problem was that the AC was so loud and didn't even work that well. It was an accessible room so even though we appreciated the tall toilet and large bathroom, the shower attachment was in need of adjustment. Needs to be replaced. The king bed was great. Comfortable and the pillows were excellent. Loved the breakfast with so many choices. Water in the lobby was an extra bonus. Not sure we will be back. We may try another hotel in Kamloops.
Prestige Kamloops Hotel is a newly renovated hotel in Kamloops. The location is close to the highway amongst many other hotels. It works as a stop along the highway. Check-in went poorly, the clerk was brusque but then overcompensated by trying to be funny. Fortunately, the manager noticed our reaction and we were upgraded. However, we were not impressed with the bathroom in our upgraded room - it was very small. The good news is the room was clean and the bed was comfortable. Our room was quiet, but perhaps we were away from the highway. We made our booking through my BestWestern membership (this hotel is "affiliated" to BestWestern). That is a marriage of convenience as it lacks the pleasant atmosphere (where are the water bottles and cookies??) and the points of a BestWestern. And the big one - no breakfast! A voucher doesn't cut it for us and we ate elsewhere. We stayed at a Marriot earlier in the week and the comparison is not even close and it was for a similar cost. Checkout took an age - seemed to be a complex process needing much staring at the screen. Summary - over priced and under provided.
Booked 3 months ago. Called to confirm reservation. And still gave the room to another person. Gave us a lesser room with a 20 dollar discount. Wow
Enjoyed our stay, staff was very helpful, overall facility is about 8.5. The food & the staff in the Chinese restaurant were both excellent. would stay again.
Prestige Kamloops Hotel is a newer motel in Kamloops. It sits across the carpark from another Prestige property, the Prestige Aberdeen Lodge Hotel, which seems about the same age, but has lower-priced rooms and complementary breakfast for motel guests. Check-in went smoothly. Our room with 2 Queen beds was smaller than the average hotel room and came with a fridge and microwave. Soundproofing was average. We were informed that our room didn't come with free breakfast (they did offer us a 25% off voucher for breakfast at the Isagani restaurant just beside the motel lobby) and there were no laundry facilities on site, although a laundry room with a single washer and dryer was available at the Prestige Aberdeen Lodge Hotel opposite us, a short half minute walk away. I booked this Prestige motel stay through my search on Bestwestern hotel website. In contrast to other Bestwestern motels I have stayed at, Prestige Kamloops Hotel seems to lack the regular amenities such as free breakfast and on-site laundry facilities. And I must mention that in comparison to other motels I have stayed at, which offer free tea/coffee round the clock, Prestige Kamloops Hotel only offers complementary coffee from 5am to 7am and 11am to 5pm. This is weird timing for guests who have a long drive after checking out in the mornings (unless they check out before 7am). I strongly believe there is room for improvement at Prestige Kamloops Hotel.
We only stayed here one night to break up our long car journey. This place exceed my expectations. The room was incredibly spacious for a family of four and super comfortable. The kids loved the pool and when we had an issue with our microwave it was sorted super quickly so as not to disrupt our evening. The kids loved the pool and slide. We also took advantage of the mall across the road for some retail therapy.
Thank you for your recent stay and for taking the time to complete a review. We are pleased to know that you enjoyed the room, hotel amenities and the surrounding area. We hope we can welcome you back for a future visit to Kamloops.
The property is nice, the room was perfectly fine, but holy cow the noise from the highway was crazy. I read reviews before booking so when I booked I requested a room that wasn't on the highway side, but of course I was given a room on the highway side, never again, I was woken at least a half dozen times from engine brakes and I can usually sleep through excessive noise no problems. They actually give you ear plugs in the room which is kinda hilarious and concerning at the same time.
I apologize that we could not get your room assigned to the opposite side of the hotel. For a future visit please contact a manager directly and we will ensure this request is taken care of. Like many hotels in the area of road traffic or airports we do supply ear plugs in the guest rooms for any guest that may wish to have them. We hope you can consider a future return and give us the opportunity to provide you with a comfortable stay.
Welcoming staff, felt like new hotel. I stayed 3 nights here and slept well. There was no road noise and my room was not spacious but it was a great base for me as I was on the go all day. The bathroom is spacious, and I noted the quiet self closing toilet - I wonder why all hotels don't make sure they have them. The shower was clean and comfortable with the curved shower rod all hotels should have. I enjoyed the lobby for coffee in the mornings, and filled my water bottle there regularly at the front desk where there was water, tea and coffee. I had one minor request for my room and it was quickly dealt with. Room was kept immaculate and I appreciated the flowers out front as well. The restaurant beckoned with nice smelling food but I didn't try it but based on the hum of the diners it must be good food.
Thank you for your recent stay and for taking the time to complete a review. We are pleased to know that you had a good stay and hope that you enjoy the restaurant on a future visit. We hope we can welcome you back soon.
The hotel rooms were clean, bed was perfect and pillows.......the best. The hotel was quiet and close to everything. Wonderful stay.
Thank you for your recent stay and for taking the time to complete a review. We are pleased to know that you found the room to be comfortable and the location convenient to many services. We hope we can welcome you back for a future visit to Kamloops.
We stayed here for our overnight stop on the Rocky Mountaineer from Vancouver to Banff. We had read bad reviews of hotels in Kamloops but this was better than we expected. It was clean, the room was large & comfortable, the shower was good & hot. As it we were late arriving we didn't venture out in the evening & had a 6am pickup but we cannot complain at all.
Thank you for providing your comments from your recent stay. We are pleased that you could stay with us while enjoying the Rocky Mountaineer. It's definitely a once in a life time experience. Hopefully you can come back for a return trip to Kamloops and have some more time to enjoy the many attractions and activities in the area.
Very disappointed, for the price you pay, the ammentities are a complete let down. All signage in pool area warn heavily there will be no lifeguard along with all the rules. The signage for the waterside states to ask the front desk for it to be turned on, as we were also told upon check-in. We were then told after check-in when requesting the slide be turned on that they will only operate it from 4-8pm. Super disappointed, it is so unnecessary, and the sole reason we booked our team here. Will never stay again and strongly advise booking elsewhere. The rooms are basic and not worthy of the nightly rate whatsoever.
Thank you for your feedback. We understand your concerns regarding the water slide hours and noise from the highway. Please note that the water slide schedule is clearly communicated at the time of reservation, during check-in, and on the key card provided to each guest. The restricted hours are in place because, per the Province of British Columbia regulations, we are required to have a trained attendant with first aid certification supervising the water slide at all times for safety reasons. This mandatory supervision ensures guest safety and compliance with provincial law. We apologize if the attendant's demeanor did not meet your expectations and will address this with our team to improve our service. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.
Hotel staff are efficient, professional and kind. The hotel is clean and the rooms are a good size. Good wifi access. Good breakfast. We have stayed here several times and will keep going back. Easy access to hotel off of major route. It is within walking distance of a mall and has the Moon Wok restaurant on site which has good food after a long drive.
Thank you for continuing to stay with us at the Prestige Kamloops Hotel. We appreciate your feedback and are pleased to know that you enjoy your stays, the service we offer and the restaurants located within our hotels. We hope we can welcome you back again soon.
Stayed here overnight when we had a stopover from our journey on the Rocky Mountaineer train. Lovely hotel. Looked like it had been updated. Lovely room and bathroom. Bed comfy and room clean. Staff friendly. Had a quick meal in restaurant which was lovely too.
Thank you for your recent stay with us. We hope you had an amazing experience with the Rocky Mountaineer. We are pleased to know that you enjoyed your stay and the many upgrades we made to the hotel after purchasing the property in 2021. We hope we can welcome you back to Kamloops for a future visit with some time to enjoy Kamloops and the surrounding area.
Maintance could be a bit better. My room was missing its closet door, the bathroomfan was not working and a picture was missing from the wall. In the stairwell area on the opposite end of the hotel from the Front Desk needs to be better cleaned and cleared of litter. Staff were great to deal with. The room was clean and I appricated the daily housekeeping. Thank you very much.
Thank you for your recent stay and for taking the time to provide your feedback. After reviewing your feedback, it appears that your stay may have been at the Prestige Aberdeen Lodge which we purchased earlier this year. We will be making updates to the property over time. Across the parking area from the Aberdeen Lodge we have the Prestige Kamloops Hotel. It was purchased in 2021 and completely renovated. I would invite you to consider both locations for a future stay based on your needs and travel budget. We hope we can welcome you back.
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