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Codes Avantages

Best Western Premier Hotel The Hive, Jakarta

4.0/5  - basé sur 223 notations.
Jl. DI. Panjaitan Kav 3 - 4, 13340, Jakarta, Indonesia - Voir l'itinéraire

Idéalement situé à l’est de Jakarta, à proximité de la principale autoroute reliant la ville à Bandung et Bogor, le Best Western Premier The Hive est un nouvel hôtel haut de gamme impressionnant, doté de nombreux équipements. Toutes les chambres sont spacieuses et bien équipées, avec lits confortables, plancher, accès Wi-Fi gratuit et télévision à écran LED. Les suites spectaculaires disposent de fenêtres panoramiques et vue sur la ville. Les clients Premium ont également accès au salon Executive, qui propose une gamme de services personnalisés. L'hôtel est le lieu idéal pour les événements professionnels et sociaux, et offre des espaces adaptés à tous types d’événements, même les dîners de gala. Il dispose également d’un centre d'affaires ouvert 24 heures sur 24, un restaurant servant une savoureuse cuisine locale et internationale, un salon élégant, un bain bouillonnant de luxe et un gymnase moderne Pour les clients qui recherchent un établissement en hauteur offrant confort et connectivité, le Best Western Premier The Hive est le meilleur choix possible.

Best Western Premier

Hotel The Hive

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Spa
    Spa
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Services de massage
    Services de massage
  • Voiturier
    Voiturier
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2016
Basé sur l'avis de 224 voyageurs
Note attribuée
Excellent
76
Très bon
69
Moyen
52
Médiocre
15
Horrible
12
CONSULTEZ LES AVIS POUR
En couple En couple
23
En famille En famille
68
Escapade entre amis Escapade entre amis
17
Professionnel Professionnel
83
Voyage solo Voyage solo
20
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Upgrade Room. Many Restaurants Around It."

5
14/07/2018

They gave us best view from our room. Corner room With Large Room ( Upgrade from). So Comfortable With Large Sofa. We Love It So Much. Many restaurants In Base Level Connecting With The Hotel. So Easy To Get Many Food and Drink. Recommended To Stay Here. Halim Perdanakusuma Airport Is About 10-15 Minutes Only By Driving Car.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Ms/Mrs. Nina. R, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your positive feedback at Tripadvisor regarding our facilities and strategic location, that is surely our strength point. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Good facility at Cawang"

3
09/07/2018

Good, neat and clean room, access through back, right on road side, nothing nearby, just you have a food court in 2nd floor. Wide spread of breakfast but mostly cold - good to have hot. Overall stay was ok. Surprised with complementary dessert served at room.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr./Ms/Mrs. Regm889, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor regarding our facilities and strategist location. Also, we will pass your concern regarding the food review to our team to encourage us to serve you and our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Superb :)"

4
04/07/2018

The location of the hotel was ideal for me as the venue for my meetings were not too far from the place. The staff were very accommodating and attentive to my needs. The food was great and the rooms were enormous ! The rates to stay here are very reasonable !

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr./Ms/Mrs. Nmc8693, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor regarding our location, staff service and variance of our food that meet with your expectation. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Nice price nice place"

4
20/06/2018

Was so good, so clean it's because a new property. Nice price nice place, nice staff, nice service and awesome breakfast. Accessible, near from airport. No need go farther to grab some nice foodie. It's because I'm a user of BW all around the country so I always recommended BW property. I always be BW fan

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Ms. Puspita_2004, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Very Good"

4
19/06/2018

Facilities and services Best Western Premier The Hive, Cawang - East Jakarta over all Very Good. Receptionist while coming the hotel, was given complete and excellent guidances and information for all hotels facilities, althought when preparation chek out to go to Airport. But... the menus and various food for breakfast on the restaurant is average.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Ariefmsi2017, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your feedback regarding our staff and facilities. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Very-very excellent hotel"

5
18/06/2018

During Eid Mubarak holidays our family did not travel back and forth (a.k mudik). Therefore we decided to staycation in Jakarta. We decided to stay at Best Western Premier The Hive Jakarta. It turned out we could feel the incredible satisfaction of staying in this exciting hotel. Highly recommended for families. Especially for those who want to travel by airplane from Halim Perdana Kusumah Airport. This hotel is very rekomended. The room is okay. The service is very good. The hotel attendants are also very friendly. No regretted to stay here.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Yani_brilio, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor. We will pass these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Disappointing Reservation"

3
17/06/2018

I booked a one-night stay in this hotel in a Deluxe Room Double-Size Bed through Agoda. On my booking I clearly indicated that I did not want a smoking room as I don't smoke and I have sore throat. To my surprise, when I checked-in the receptionist gave me a smoking room and he said that the room odor would not be strong. So, I said okay and got into my room and voila! the room smelled terrible! I could breathe cigarettes smoke! I asked the receptionist to find me another room which is non-smoking. I said to the receptionist that it's okay if the room has twin-size beds as long as the room type is the same (Deluxe). When I got into my new room, I was so surprised that the room size is smaller - even the TV size is smaller. This new room definitely looks like a Superior room, but when I complained to the receptionist, she argued that because of the twin beds, the room might look smaller. I told her that I'm used to travel and hotel stay so I know exactly room sizes when I see them. For whatever reason she could not change my room anymore so I told her that even though I had to accept the new room she gave, I was very disappointed. I'll definitely not stay in this hotel anymore.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr./Ms. Tsrgeena, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We do really appreciate your feedback. And, we concerned for all inconvenience matter that your stayed wasn't like you expected. All of your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"nice experience"

4
10/06/2018

quite nice room, located in very strategic location, most food listed in menu simply tremendous, with very reasonable price in subjected number, and very good value to be experienced along stay in, i do recommend placing this hotel into very short listed choices when do need hotel to stay for short/medium/long business trip purpose, or just in spending leisure time/holiday with family member/colleagues.

BESTWESTERNTheHive, Owner at Best Western Premier The Hive, responded to this review
Dear Mr. Yoshopale, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor. We will pass these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Ok but my room quite dirty"

4
23/05/2018

I hate dust that I can feel under my feet. May be my bad moment, I stayed at 8floor and my room quite dirty, I can feel the dust under my feet. I did not call the room service to clean it for me because I will only stay there max 2 days. anyway, please pay attention of the cleanliness.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Icestar2016, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We do really appreciate your feedback. And, we really concerned for any inconvenience that your stayed wasn't like you expected. All of your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Nice hotel & good location"

5
08/04/2018

When first time I came to this hotel, the security very helpful. Staff also very friendly, helpful. Food is very good, and the good point is this hotel nearby Halim Perdanakusuma Airport. This hotel is good for business, family even solo.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Ms. Faradilaiskandar, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. Also, we really appreciate your great feedback regarding our staff, food and location. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Nooooooo! Not coming back"

2
03/04/2018

I expect to have a proper hospitality of what so called 4/5 stars hotel. Not even close, there's no premium experience and if people said “what do you expect? You paid 600.000!” Then don't even dare to label yourself premium. Your ladies and gentlemen need to groomed and smile a bit when we need assistance, add a little salt on your dishes, give us that premium experience as what you have claim yourself to be. The lift is really wasting time, as i waited too long just for my lift, slippery floor upon my arrival at the concierge and on the lift's floor because of the other guests from the pool. Absolutely unpleasant! I almost slipped! This place has too much too over so just try to get your stuff together, people.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Ms. TheLadyAndy, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We do really appreciate your feedback. And, we really concerned for any inconvenience that your stayed wasn't like you expected. All of your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Convenient location, average hotel"

3
15/02/2018

I stayed here in December 2017 on a business trip. My associate insisted that I stay in this hotel as this is located at a place after the Toll plaza on the highway, so we could save half an hour of waiting at the toll plaza. Hotel is average. Nothing much to complain or to be happy about. It is not locate s in the most happening places. But to reach airport or to go to industrial areas, it is very convenient. But not a very happening place. It look s more like the outskirts of the city.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Vinu, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. Also, we really appreciate your great feedback. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Excellent Place to Stay"

5
09/01/2018

I have stayed at this hotel on numerous occasions for half business and half for leisure last Monday. I have choose this hotel because it is close to Halim International Airport Jakarta which my flight will arrive and depart from there. Arrived in the airport about 9.00am and it is too early for check in time, anyway I have try to phone their reception asking either I can come over immediately and they allowed me to do early check in. It was so impressed me for the first time.. excellent service ! Enter the room and it was more than my expectation with what I paid. I was inside a newly minimalist,clean,comfortable and nice view guest room as a standard 4 stars hotel. After that I have an appointment for lunch meeting. In the same building located in the 1st floor there are some good place to eat and coffee, therefore no need to grab taxi to go out from this very good and strategic hotel location. In the morning during breakfast , it was another excellent experience I had. The food was great and the restaurant is located in the same floor with the beautiful swimming pool. Not a single bad thing to say about my stay and this hotel. And I believe it's because from a good management. Therefore.. I highly recommend this hotel for occasions of business , leisure or whatever you may be requiring. Dian Ariati

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Ms. DianAriati, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. Also, we really appreciate your great feedback regarding the hotel facilities, breakfast and service. And thank you for recommended us. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"One night"

3
12/12/2017

Good location Minimal room lighting Bathroom wall not clean Food quite good Nice staffs Good poolside view TV channel not update No qiblah direction Simple check in process But I recommend this hotel! Near Halim Perdanakusuma airport

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Perdana A, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor. We will pass these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Excellent service. Horrible after service!"

1
06/12/2017

I stayed here because this hotel is the closest one to Halim Perdana Kusuma Airport. Check out at 22 November'17. I stayed with my friend, and they asked for cash deposit IDR300. It was actually a great time staying at the hotel. But i change my mind as it come to after service, horrible! Apparently, they need the receipt to take the cash deposit when check out (no one told me this). So my friend couldnt take the cash deposit. On the same day, i called them and they asked me to mail them the receipt and my bank. But until i'm writing this review (7 Des'17) They havent returned my cash deposit. I called them many times, i need to repeat my case again and again, with every different person on the phone, and all they answer is "we will follow up and update to you later" but i receive NONE UPDATE. I dont know where to complain anymore, hoping this review will be read by the management!

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Ms. Asteria O, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. Also, thank you for bring this matter to us. Can we know the guest name who register to our hotel, room number and check in date?. For your infromation, the hotel regulation is need bank receipt to claim deposit so we can track the record. But, we will follow up to our team and do our best. At the end, we do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Good location, decent stay"

4
05/12/2017

Conveniently located near the business area in Jakarta, it has spacious and neat rooms. Do not expect very luxurious amenities, it is not meant for that. It is convenient with a mall, money changer, a few restaurants, a daily needs store and even a food mall. The hotel staff are friendly and the buffet breakfast is good. Arrive early to get enough breakfast, some of the items are not replaced towards the end of the buffet time. The pool by the buffet area is decent and good for kids and families. Overall, a decent pick for a short stay.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr./Ms. Mistymauve1, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. We really appreciate your great feedback regarding the hotel facilities, location, and staffs. And also for your feedback regarding our breakfast buffet too. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"terrible experience"

1
02/12/2017

i don't know why this hotel rated as 5 star hotel, overall services wasn't way better than 3 star hotels. cons: 1. the staff gave me a smooking room 716 but on that floor seem smell smoke even in the room the smoke smell is really strong! we try to sleep with that bad smell during a night with 1yo baby! because we cannot change the room due to full occupancy. 2. the hotel giving us a room change in the next day 1611, but the problem isn't end, i'm complaining about the Air conditioner isn't work properly and i call the receiptionist 3 TIMES! and there is no one come to check regarding this issue. 3. the sofa was really dirty even the linen and a towels. pros: breakfast taste better and the only friendly staff is on the concierge lobby.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Lucky A, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We do really appreciate your great feedback regarding the breakfast and our staff service. But, we also sincerely apologize for any inconvenience that your stay wasn't like you expected. All of your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"oct 01 2017"

5
07/11/2017

excellent.. I had great time staying at the hotel. the room was quite big, food at breakfast was great. I will definitely stay here again when I'm around this area. The price was very reasonable and I got a free upgrade to a suite room.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr./Ms. Granta458, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your great feedback regarding the hotel facilities and service. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Nearby presentable hotel "

3
06/11/2017

Stay over night at this hotel during business trip. Using hotel meeting room for business presentation. Overall hotel facilities reasonable and also clean and neat. Slightly inconvenient to travel to City center.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr./Ms. Hungjuinjie, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your great feedback regarding the hotel facilities and service. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Service and attitude of the staff is so bad"

2
06/10/2017

Well, this hotel is NOT deserve a 5 star! Here comes the review: Negatives: 1. The staff if so unfriendly! They are rarely smile and greet! So much diffrent from grand whiz simatupang (the previous hotel that i stayed in the same occasion which is only get a 4 star hotel). The worst one is, at that nite, i forgot my access card to use the elevator, so i came to the receptionist and asked for the access. They are so terrible. They like "ping pong" the access card to each other! It is so unproffesional! 2. We were 4 adults and 1 child (at about 7 years old), so we booked 2 rooms. Well, for the breakfast we only got 4 packs. And based on regulation, my 7 years old niece got a charge for 95 thousand rupiahs! Honestly i didnt mind to pay that amount, its just okay for me, because it is based on hotel regulation! What made me mad is, the way of the staff say it to us. The woman staff discuss with other man in that breakfast room, look at us, and do some laughing, which is not neccessary i think! And after that she came to us and talk about that charge! I didnt see the name tag, but if the hotel management wanna know, they can trace and search for the breakfast room staff at 5 Ocotober 2017. 3. The bathroom is flooded! The water wont drain on the bathroom floor. 4. The fitness center staff is really not friendly! And the fitness center facility is so bad! They have treadmill, cycling machine, 4 in 1 fitness equipment and set of dumbell. The problem is, they only had maybe only 5 or 6 pair of the dumbell with various weight range from 1 to 10 kgs! Their small dumbell (below 6 kgs) is not fit the dumbell rack! So one of them is slipped, fell down and make a bit noise (nothing broken, because the 1 kg dumbell only hit the floor). Hearing that noise, one of the staff came out and enter the fitness center room! I thought she gonna ask us, if we are okay or not! But what surprise us is, she got a bit angry and talk to us to use it carefully with an annoying intonation and tone! What the f! Positives: 1. The security in concierge lobby is the only friendly staff i've met! 2. They have various dishes for breakfast. (Even though the taste is average)

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Ricki B, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we sincerely apologize for any inconvenience that your stay wasn't like you expected. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Cheap, Nice and clean"

4
02/10/2017

This is a good hotel in Cawang area, the hotel had comfortable bed and clean room and bath room. Good staff and so fast respond, i want early c/in at the hotel, and the the reception staff give me good room. Thank you for good service.

BESTWESTERNTheHive, Manajer Umum at Best Western Premier The Hive, responded to this review
Dear Mr. Rudi N, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we really appreciate your great feedback regarding the hotel facilities and staff service. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Nice Nearby Place"

4
18/09/2017

Good hotel..nice room...clean..well equipped..good rate price balance..you can go out for lunch or dine in a small food court..but small parking lot..but overall was very good..nice service in front office..good job..

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Hadi T, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we really appreciate your great feedback regarding the hotel facilities and staff service. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Nice place for transit mix with holiday"

5
09/09/2017

the hotel is located near halim perdanskusuma airport, a comfortable swimming pool, an urban atmosphere, a building with a culinary center, making this place one stop place and making guests lazy to get out of the hotel. the hotel clerk is very friendly, making the atmosphere like home. very satisfied for the services, facilities and concepts provided. will definitely come back sometime in the near future.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr/Ms. Teaczhey S, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we really appreciate your great feedback regarding the hotel's service, staff sercvice, and room facilities. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Great Deal, with Minor Inconvenience"

5
21/08/2017

I booked the Super Delux room because it isn't that much different from the regular suite in price (note that it is after browsing several other hotels in Jakarta). Now for those whom might wonder THIS ROOM HAS A BATHTUB, i wonder why it didn't mentioned anywhere, since it's actually a criteria when i browse for one. Now the room itself is, well, quite spacious, very spacious, in fact. My room's length, well, for easy imaging purposes, you can fit 3 king sized bed from long end to end and still left some space for a coffee table. It is very good deal i think. And quite nice. Now for the shortcoming. The view, sadly, obstructed by the pillar by the building, and only left a small opening for viewing the city. The room is spacious but feel quite empty, i personally think it need a bit more decoration. The light were insufficient for the room's spacious space, i find it a bit hard to read book at the couch at night, it isn't problem in the bed though thanx for the bedside lamp. The lightning on the bathroom is the most lack, for bathroom spacious like that, it usually has 2 lamp, instead of lne, and i think it will be nicer atmosphere if the light isn't white. Now for the services. Well i think the management should make more clear manual for preparing the room. When i entered the room the first time, the floor outlet was open. It is no problem for us, but should i am a guest with children, that would be dangerous, as the outlet were hidden from adult view under the couch. Also the safe not yet reset, rendering us unable to use the safe. Overall, it is nice room, nice hotel, with a bit manageable inconvenience, some, which i hope, the management could fix. Would visit here again.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Gita, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We really appreciate your feedback regarding the hotel room and facilities. Also, we do apologies about incoveniece you felt while stay at our property. All your feedback we use as improvment to serve our guest better in future. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"1st Time Family Gathering at BWP The Hive"

5
21/08/2017

First of all, thanks for Best Western Premier The Hive Cawang for your best services to us. I came here with all of my Family, my parent and my brother. I think this Hotel was very nice and easy access near East Jakarta. You can go wherever and whenever you wanted, then in the Ground Floor there's so many choice of retail who serve food and beverages, coffee, and mini market. It's very helpful and touchable because we can access to this just go to Ground Floor. For rooms, I use Deluxe and Corner Room, for corner room we all together make fun and family gathering there to discuss anything about our lovely family. So next week we will be there again to have Family Gathering again with my wife's family. Thanks for Mr IB Santoso for your fast response. Very very recommended GM to serve customers complaining. Thanks you Mr.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Miswanto U, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We really appreciate your great feedback regarding the hotel's service, room facilities and also, we're glad that you have enjoyed your quality time with your family at our property. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Celebrating Earth Hour at Best Western Premier The Hive"

5
18/08/2017

I stayed at Deluxe Room at Best Western Premier The Hive. The room is very spacy for two people. There is one sofa in the corner which is great for relaxing or watching TV. For you who have kids, you should not worry about the safety of the windows. Because all of the windows in this room is can not be opened. The mini bar and refrigerator served various drinks and snacks. For those who came here for work, I can tell you that the WIFI is so good. It was fast enough to use internet. And I like that they have a small mirror as addition in the bathroom. You should not bring your hair dryer, too. They have it. The Earth Hour Event itself was very entertaining. All the guests get free snacks near the swimming pool. There was also live music and prizes. Good event.

BESTWESTERNTheHive, Manajer Umum at Best Western Premier The Hive, responded to this review
Dear Ms. Lia H, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we really appreciate your great feedback regarding the hotel's service, room facilities and also, we're glad that you have enjoyed our last event. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Excellence Service "

4
14/06/2017

I stayed at Best Western Hotel The Hive Cawang from Tuesday, June 13th until Friday, June 16th. The hotel is connected with The Hive - a small plaza - where you can find restaurants like KFC, food stations, a convenient store, Indomaret, and drug store, Century. It makes you easier to have many options when you want to have dinner or want to buy snacks/mineral water or drugs. I booked a deluxe room. It is quite big for a deluxe room. So big that there are many free spaces that could have been filled in with furniture. I like the fact that Best Western provides several kinds of pillow. I hate it when hotels only provide one kind of pillow and it is the hard one. The food is great. Delicious. Lots of assortment for breakfast and dinner buffet. However, there is no egg station in here. Hmmm. Odd. But, most of all, I am satisfy with the Customer Service. All the staffs are very friendly, polite, and helpful. Now, if I have to stay in Cawang area, I will definitely stay in Best Western The Hive.

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Ageng Andreas Y, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we really appreciate your great feedback regarding the hotel's service, facilities and food. Actually, we have egg station but the location is outdoor, in swimming pool area. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Far and close to the airport in jakarta"

4
14/06/2017

Far if we arriving from soekarno hatta airport but close enough if we arriving from halim perdana kusuma airport. Clean room and complete amenity in bath room. Mind that the lobby at 5th storey not at the 1st storey. Watch out sometimes staff hotel upgrade to higher class due to the room you booked not available, of course every body wants to.

BESTWESTERNTheHive, Manajer Umum at Best Western Premier The Hive, responded to this review
Dear Mr. NIZWAR_BTJ, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's facilities. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Unprofessional Front Office"

2
14/05/2017

I arrived late in this hotel due to the delayed of my flight. I came to this hotel almost midnight and I only need a very short stay because my next flight was on 4 am. I was pretty sure that my secretary had book this hotel under my name with my specific request. I asked for a non smoking room and a single bed. When I came to this hotel I was disappointed because the front man said that I couldn't got a single bed because I arrived very late. I said to him that I have booked this room more than a week ago, they supposed to prepare regardless my coming. For the first mistake I said to him, because I only need it for a very short time I was accepted to be placed in a twin room. He asked me that I want a non smoking room, I said yes. He gave me a room key and I straight went to my room. When I entered my room, the smell of cigarettes was quite strong so I believed that he gave me a smoking room instead. I directly called the front office and he said that he wanna have to double checked it. I said do it quick. He took more than 10 minutes so I called again and asked him to pass through my called to his duty manager. Mr Bona as his duty manager receiving my complaint. When I finished explaining the situation instead of apologizing he asked me, who was the one who handled my check in. I was furious and said to him, how am I supposed to know your employee? It took me another minutes before then he sent me a room boy to give a new room for me. This is a premiere hotel, supposed to give their customer a premiere service as well. I was disappointed with their service

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Cahbodho, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we sincerely apologize for any inconvenience that your stay wasn't like you expected. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Perfect Stay!"

5
12/05/2017

Thankyou management for upgraded our stay from the super deluxe to the Corner Suite! Our stay was perfect! The room was beautifully decorated and large enough, fyi they also perfect for honeymoon or anniversary. The bed was comfortable and the hot watter in well function. The breakfast was also perfect, all the food were tasty But few things to concern is the dust in the room, not much but we can see it in the light day. And also some old stuff like towel that need to replaced thanks Best Western Premiere the Hive

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Ms. Pennyseptina, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service and facilities. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. For dust in the room and old stuff like towel, we will pass this review to our team to encourage us to serve our future guests even better. And i personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"cozy room"

5
10/05/2017

this property is very comfortable n cozy for my business trip n strategy location in area to airport halim, to district city n hospitaly. i'm very exited to stay in nights because in condotel have facilities lounge in building area

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Robert R, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service and facilities. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Poor"

3
07/05/2017

The hotel staff didn't take care of their service for the customer. They provide dirty towel to the guest in the bathroom. Room size quite big, and nice however cleanliness is very important. During breakfast there are flies in the room which is very annoying while we were eating. L

BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Ms. Lidya P, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. And we're really sorry your stay experienced was not what you expected. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Beyond expectation"

5
25/02/2017

I set my lowest expectation since there are a few bad reviews about this hotel. Slow check in, smelly bathroom, bad amenities, dirty room, hot air conditioner, invariant breakfast menu, etc. Apparently I proved them wrong. I get the very best service and fast response from this hotel. Staff are very friendly and food is various and also good. Complete amenities and clean room. Well, the room is not really cool (but not hot, it is just not cool enough), though already I set 18 degree celcius. Probably the weather that time was really hot. But for me, it is not really worst as I could imagine. It's still okay. Near to Halim airport, it is the best hotel you can choose to stay when you have early flight there. Oh, I stay on 21st floor, if anyone need the recommended room number. And also a must know info! lobby / front desk is on 5th floor.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Ahmad892, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and taken your time to sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Renovation please"

3
25/11/2016

So disappointed, BWPTH was one of the best hotel from best western group at indonesia, but see, every things changed, they must make a room renovation. The breakfast like usually still good but there are no improvement. So sad, this was my favorite hotel

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear mildblend, Warmest Greetings from Best Western Premier The Hive! First of all, we would like to express our gratitude for trusting your recent stay at Best Western Premier The Hive and sharing your experience with us. We do apologize for the inconveniences you experienced at our hotel. We will pass and discuss it with our Engineering team and Chef. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. Warmest regards, IB Santoso General Manager

"Good business hotel"

4
21/11/2016

Stayed several times for business trips when need to be in the east of Jakarta. Location on the main circular highway around Jakarta means relatively easy arrival and departure. Room large with good facilities. Breakfast buffet is excellent - great choice and good quality. Some problems with lift during visit with one of two lifts out of action meant long waits needed. Selection of Meeting rooms on third floor. Diverse food court on 2nd floor ( but accessible through ground floor).

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Faizal, Warmest Greetings from Best Western Premier The Hive! First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. About the lift's problem, we will pass and discuss it with our team and will find any solution and prevention for it. Thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. Warmest regards, IB Santoso General Manager

"Breakfast was good :)"

3
01/11/2016

We stayed for a night after had wedding in Puri Adhya Garini. As we tired as couple, our room is too noisy because the licking of air conditioning compressor and the city. However, breakfast was good. With the affordable price, can get massive breakfast buffet. Thats good :)

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Sir/Madam, Warmest Greetings from Best Western Premier The Hive! First of all, we would like to express our gratitude for trusting your recent stay at Best Western Premier The Hive and sharing your experience with us. We do apologize for the inconveniences you experienced at our hotel. We will pass and discuss it with our Engineering team and will find any solution and prevention for the problems mentioned above. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. Warmest regards, IB Santoso General Manager

"Professional and friendly"

5
29/10/2016

Two days business trip. Smiling and welcoming staff. Checked out in the morning and coming back in the evening to collect the baggage before departure ... dreaming for a shower ... and the General Manager himself opened for me a room to have the shower... incredible!! Impressed! Thank you!!

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Francesco, Warmest Greetings from Best Western Premier The Hive! First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"Improvement needed"

2
18/10/2016

Was at this hotel for a seminar so it is convenient to stay here. That's the only reason why I checked in here. Cannot believe this hotel is built in 2014 as it is already showing signs of deterioration. The room I am in has torn sofa, the condition of the sofa also makes you think twice about sitting in it. It looks just dusty and filthy. The toilet seats in the room is permanently stained with spots. Hangers on the room is not enough. Desk chair is of poor build quality. Not enough cushioning and feels flimsy. So if you intend to sit on it and work long hours, forget it. No shower in the room of mine so you need to take it in the bath tub which does not come with anti slip mat and no hand hold for you to get out of it safely. Housekeeping also needed improvement. I found some left over thrash on the floor of the room when I checked in. How did they miss that? My biggest problem is with the towels. They are grey, tattered and torn. I suspect they started off white. I got a colleague that found a slug in the room! Look out for recycled reuse amenities such as room card holder which feels damp and crumpled when it was first handed over to me. Stained bathroom slippers. Card to access your floor in the lift and also room is not working properly. You need to tap it multiple times for it to detect. I see other guest struggling as well. Breakfast is mediocre with limited choices. Restaurant Aircon is also stuffy with limited sitting. The insulation of the rooms from the outside is also not good. Pop Music from the residents nearby could be heard at 7am!

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Kevin Tan, Warmest Greetings from Best Western Premier The Hive! First of all, we would like to express our gratitude for trusting your recent stay at Best Western Premier The Hive and sharing your experience with us. We do apologize for the inconveniences you experienced at our hotel. We will pass and discuss it with our Housekeeping and F&B department and will find any solution and prevention for the problems mentioned above. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. Warmest regards, IB Santoso General Manager

"AAA+++ Service"

5
04/10/2016

Great service at this Best western hotel all staff are great.. many thanks to Miss Christina for special check out :-) Great food and location Second visit to this hotel and i will stay again AAAA++++

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Phillip Glasson, Warmest Greetings from Best Western Premier The Hive...!! First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service, food and location. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We will pass this review to Christina and our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

"please be honest to your guest.."

2
18/09/2016

I was request 5 rooms for the same floor and confirmed already by the reception in the afternoon, but suddenly when I arrived in the evening they change 1 room to another floor due to the AC maintenance. Then I asked to let me check the room, and 1 of front office staff keep persevered that room out of order. If the room OO why the guest can't see? Just see. Its not problem right? His face looks like hiding something and keep saying many reasons, and I still want to see the rooms first. Then finally the other guy, I think his supervisor, after whispered discussion with the one handled me before, he tell me the truth that the room 1211 was taken with other guest, and tell me another reasons, another reasons that totally different with they said before.. Please be honest with your guest, then we can discuss for the alternatives. My families stayed four rooms around that taken room, and in the early morning we have wedding preparation means that is gonna be a noise.. I request the same floor to avoid complaining from other guest to your hotel, but no one from you to consider that. Both of them just apologize without any solutions. At the end, I'm the one who ask the reception to explain the guest with a reasonable kindly reason and move them to other floor. For your concern, to avoid another complain from another guest in the morning. My highly appreciated and big thanks to the guest who are kindly understanding guest that agreed to move to another floor. To be fair, the room was cleaned and well set up by the housekeeping. Check out processed was quick. No problem with the wake up call and taxi request. I stayed on 20th Aug, 1212, 1211, 1207, 1205, 1208, 2111, 2112, 2115.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Icofia, Warmest Greetings from BEST WESTERN PREMIER The Hive...!! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive and sharing your experience with us. We really appreciate your good feedback on our service and room. We do apologize for the inconvenience you experienced at the front desk. To avoid the same experience in the future, we encourage you to inform us your requests at the first hand so we can get them prepared based on the availability. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the BEST WESTERN PREMIER The Hive as your first choice in your next visit. Warmest regards, IB Santoso General Manager

"OK Hotel but needs more lifts"

3
31/08/2016

Nice hotel and room upgrade appreciated, nice spacious room. major issue was only two (2) lifts that meant if you were on the higher floors you could wait a long time for a lift and especially one that was not crowded out. With one lift out of service one day, after trying to get a lift for over 25 minutes with no luck it was down the stairs for 15 flights. Breakfast was not one for western tastes but was adequate. Hotel was packed so I suggest avoid staying there on Saturday night.

BESTWESTERNTheHive, Executive Assistant Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Alan E, Warmest Greetings from BEST WESTERN PREMIER The Hive...!! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive and sharing your experience with us. We really appreciate your good feedback on our service and room. We also do sincerely apologize for the inconvenience you experienced regarding our guest lifts. We will discuss this issue with the engineering department and our building management and find a proper solution very soon. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the BEST WESTERN PREMIER The Hive as your first choice in your next visit. Warmest regards, Bambang Mulyanto Executive Assistant Manager

"Had a pleasant stay with my wife at this hotel"

4
31/08/2016

My first return visit to Jakarta after many years. The reception upgraded me and my wife to a large family sized room on the 22nd floor executive club level - without us even asking. the room had an exercise bike too! And a large counter-top enough for a small kitchenette. All it needed was a microwave oven and some crockery and it would have been paradise.

BESTWESTERNTheHive, Executive Assistant Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Martin M, Warmest Greetings from BEST WESTERN PREMIER The Hive...!! First of all, we would like to express our gratitude for trusting your stay at BEST WESTERN PREMIER The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service and room facilities. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. All your feedback and suggestion at TripAdvisor will be used for the improvements in every department at BEST WESTERN PREMIER The Hive. We do hope that you still make the BEST WESTERN PREMIER The Hive as your first choice in your next visit. Warmest regards, Bambang Mulyanto Executive Assistant Manager

"Terrible Service, Poor"

3
03/08/2016

This hotel, chosen above others because the price was reasonablw for a 5-star hotel, is not worth it. Ir is definitely not a 5-Star hotel. The rooms are OK, but all the rest is terrible. It already starts with the entrance. A small very poor lift-alley to go up to the reception at the 5th floor, that will never reach a 5 star status. It is small and has no atmosphere or class. The service is poor. One of our party was an hour before the others in the hotel, but get no access as the person who booked (and paid) three rooms was not there personally yet, due to traffic problems. Waiting in the poor lobby for more then an hour. Unacceptable. Dinner possibilities poor.. Standard rooms (according to the reception) only has twin beds, no king size. Will never go here again.

BESTWESTERNTheHive, Executive Assistant Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Edo D, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations, particularly your experience during check-in process. We will be discussing this matter with front office department in order to improve the quality of our service. We would also like to thank you for the suggestion regarding our elevators. We hope we will be able to deliver a more luxurious atmosphere for the guest in the near future. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we will ensure you will have a better experience on your next stay. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. Warmest regards, Bambang Mulyanto Executive Assistant Manager

"Comfortable for business traveller, but definitely need improvement to reach 5star!"

3
03/08/2016

To be a 5 star hotel, I expect some improvements from them, such as, (1) Speed of serving food in the restaurant. I waited more than 60 mins to have the first dish served. Super late dinner! (2) Choice of breakfast is OK, but lack of international breakfast choices. (3) Pipe of shower head is loose. Should have checked and fixed. (4) Tissue paper should have been refilled. But not leaving 3 pieces... Overall service I had during my stay, was OK. Staffs were friendly and helpful. Look forward to seeing improvement next time.

BESTWESTERNTheHive, Executive Assistant Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr/Mrs. Kam Tim Lachlan L, Warmest Greetings from BEST WESTERN PREMIER The Hive...!! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive and sharing your experience with us. Regarding the inconvenience you experienced at the restaurant, we sincerely apologize that we could not deliver the service you expected, as well as the unchecked and unfixed tool in the bathroom. We will be discussing these matters, including your suggestion about the variation of the breakfast with the departments related in order to improve the quality of our service, rooms, and breakfast. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. Warmest regards, Bambang Mulyanto Executive Assistant Manager

"Great facilities, terrible service"

2
31/07/2016

The rooms and facilities are of a good standard, a little tired already but very large rooms. The service is terrible and is the reason I won't return here. It's my second stay here, got raw chicken on my first stay with not a care, this time I arrived to an empty mini bar and had to ask and ask again for the mini bar to be filled, towels exchanged, the room service people were rude and disrespectful when I was asking for a drink order and they got it wrong. Asked for the manager and never got a response. Food lacking for breakfast buffet. Girls in the resto are good, pool is next to check in and not great to relax by.

BESTWESTERNTheHive, Executive Assistant Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Jason, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. Warmest regards, Bambang Mulyanto Executive Assistant Manager

"5 stars hotel, seriously ? "

1
08/07/2016

Check in hotel is quite long processed to wait until room available. We've made reservation for 3 rooms and have to wait an hour until we've got complete 3 rooms and 1 room had to change until twice for AC matter. Anyway, appreciated to Ms. Pingkan and Mr. Yusuf as front desk attendants who quick response to change the room. Room doesn't represent as five stars hotel and also the other facilities. And I don't think so, if this classified as 4 stars hotel. May be it worth as 3 stars hotel. Breakfast doesn't seem like the previous comments as good as they said that great with elaborate breakfast menu. I didn't find that, to be frankly. May be GM or new management has to change the breakfast buffet became simple and too ordinary. Seriously, this is not five stars hotel.

BESTWESTERNTheHive, Executive Assistant Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Sebastio, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. Warmest regards, Bambang Mulyanto Executive Assistant Manager

"it is a 3 star hotel"

2
08/07/2016

It is not a 5 star hotel, the hotel is very hot, in the room and all the hall way , the phone room is off( (1205,1206,1207,1202), some room is smell(1205), the towel is old, my experince is with my family, and we book 5 rooms, first we arrive at 14.00 and just one room ready (605) after we wait half hour and the other rooms finally ready at 18.00 , there is no apologize been said. the first room is very hot, until they clean the air conditoner We being seperatly different floor, and 4 other rooms phone room off even until we check out. The key will not work to other floor, and will lock precise at 12.00 In 03.00 my air conditioner room (1202) is hot, and if i want to complain i must go down to loby the air conditioner is finally cool at 09.00 There is no complimantary for the delay to check in that's make us wait 4 hours I understand if the hotel is very short of staffs PS.The breakfast is average Thank you

BESTWESTERNTheHive, Executive Assistant Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. bin0bin0, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Bambang Mulyanto Executive Assistant Manager

"One of the worst hotel experiences ever!"

1
07/07/2016

One of the worst hotels I've ever stayed at. The phone and aircon in the room was not working. Had to wait to get a table at the breakfast (never tried that before). At the time of writing this review, we have been waiting for more than 3 hours to get a new working room!!!

BESTWESTERNTheHive, Executive Assistant Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Jimmy, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Bambang Mulyanto Executive Assistant Manager

"Poor experience"

1
10/06/2016

I'm checkin few days ago and when i open my door i feel like I'm home, cause it's not first time here, staff was friendly and warm welcome but for this time everything was different, room was clean but not with all amenities in bath room, when I'm check in i found towel hanging at back door, and dirty towel, i call to reception but they can't give me explanation and i need to wait more than one hour to get new towel and need to call and call again for everything and event they not offers me to change the room.this is the worsening experience! Management level need to improve their knowledge, how to create guest experience from little things.

BESTWESTERNTheHive, Executive Assistant Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Diego, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Bambang Mulyanto Executive Assistant Manager

"not good"

1
02/06/2016

dirty, smelly room, elevator broken, credit card device broken, noisy outside and inside, breakfast room overcrowded. It is not even worth the cheap price. Worst hotel I have recently been to. At least, junior staff is willing.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Oliver W, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager

"Great place for relax"

4
31/05/2016

I stayed 3 nights in this hotel. I wasn't sure for the first time because I quite wondered when I came to first floor and I have to go to other floor to meet reception desk. However, when I arrived on the floor, I was welcomed by nice view around and modern clean place. Good, friendly and professional staffs, welcoming snacks and drinks are good. I got a room with green view outside. The room was spacious and clean, modern with coffee maker, flat screen TV, good bed, etc. I wasn't regret to stay in this place. The restaurant is also great with varieties of menu, local and western and face the swimming pool. Breakfast was also great. I recommend this hotel. Even though the location is quite far from central city. Still isn't a problem because you can order taxi through hotel.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Ms. Vironika, Warmest greetings from BEST WESTERN PREMIER The Hive! Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, Brafely Sahelangi General Manager

"Average Hotel, Not For Westerners"

3
29/05/2016

Room: Average hotel, bed and bathroom was clean and comfortable. Towels had quite a few stains and so did the wall paper in the room. Not a big deal since the bed was clean and comfortable. Service: I booked the hotel via hotels.com and selected a room with a double bed. Upon check-in the receptionist said there were no rooms left with double bed. He wanted to put my husband and I in a room with 2 single beds. After requesting a refund for the price difference of the rooms (since we had already paid in advance for the double room) the receptionist miraculously a found a double room that was available. After this ordeal was resolved, the receptionist then asked for Rp .600,000 in cash for a deposit. I overheard the deposit amount was Rp. 500,000 when another guest was checking in and when we told him we only had credit card the DP amount suddenly changed to Rp.500,000. Terrible staff for trying to scam guests and pocket some money. Maybe if you are local Indonesian they will not try to rip you off but I cannot recommend this hotel to anyone who is a westerner.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Ms. Adeline, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. Regarding our service at the reception desk, we will retrain our front desk agents to ensure you and the other guest will not have the same experience in the future. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager

"Nice Hotels"

4
24/05/2016

We are stay in this hotel because my husband is on completing his job with his office team. I'm very satisfied with our room, it's quite clean and neat, but a lil bit dissapointed with the breakfast and facility. Why does the breakfast is almost empty before 9 AM? And because I'm going with my children, I also have to taking care her kindly. The point is I dont see any playground in this hotel.For the next, Maybe you have to think to build some playground for the kids at your hotel.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Ms. Yustisiani,, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We apologize for the inconvenience you experienced during breakfast. We will coordinate with our chef to make sure the availability of the food served. We would also like to thank you for your suggestion regarding the playground. We hope we will able to provide as soon as possible. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager

"Great Stay at Best Western Premier The Hive"

5
19/05/2016

This is my 2nd time I stay in this hotel. It was a wonderful stay. room is clean and staffs are all very friendly and polite. good view at the night, modern design, roof top swimming pool. breakfast menu choices very much and it feels good. Overall, we satisfy staying and spending a night at Best Western Premier The Hive, and recommend it for family trip. Thank you

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr/Mrs/Ms RSN8, Warmest greetings from BEST WESTERN PREMIER The Hive! Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stay at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stay in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our room, staff, good view, swimming pool and breakfast menu choices. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, Brafely Sahelangi General Manager

"Hospitality?"

3
12/05/2016

Quite confusing when you try to find the lobby. I think this hotel is attached with apartment, therefore, when you enter the 1st floor with very laid back attire, no one will notice that you're looking for the hotel lobby. Just go straight to 5th floor, that's the lobby and surprisingly, the swimming pool is next to the small reception lobby, so can you imagine how often they should mop it? I don't know how old is this hotel but, my guess probably 5-7 years, concluded by exploring their facilities that start to deteriorating. Breakfast was fine, enough for the cost. Just wondered why they seasoned my (over cooked) omelette. My critical point is hospitality. Front desk... please...is that difficult to smile? And I caught horrible check out ambiance, 4 persons behind the desk and 3 guests.... it's normal, but... why seems so hard to serve us.... They provide pool view as requested, thank you...good quality amenities and complete, nice. Free mini bar (2 coke, 2 fruits, 1 peanut bag, 1 choco bar). nb. complimentary drinks (juice, coffee, tea)and snacks available at the lobby

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Ms. Mei, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. BEST WESTERN PREMIER The Hive is part of Tamansari Hive building which apply the concept of mixed-use, sharing between an apartment and food mall. We sincerely apologize for the inconvenience caused for not exceeding your expectations. Trust that we will train and encourage our staff to pay more attention to our guests in the future. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager

"Best Western Keep Disappointing"

3
02/05/2016

This is my second Best Western establishment in Jakarta and was very disappointed by the room. While the service is very good and the staff is very nice as well as try very hard to provide quality service but the rooms are very disappointing. My first room Air Conditioner was very bad, the corridor was cooler then the room. After complaining we were moved to a cooler room. I also ordered an extra bed but it took 3 hours before it was installed in my room!

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Rahmad, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager

"Good business value in East Jakarta"

4
20/04/2016

A good Best Western Hotel which delivers on Value and helpful staff. Rooms are spacious and wifi is reliable. For food, it is walking distance and access to WikiWikiWok Food Centre situated beside the hotel.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Valued Mr. / Mrs. Kenny Tan, Warmest greetings from BEST WESTERN PREMIER The Hive! Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, Brafely Sahelangi General Manager

"Disappointed & Below Expectation"

1
15/04/2016

Stayed 1 night at 8th floor overlooking to the city. Fresh small lobby located at 5th floor. First room had airconditioner problem & the technician could not fix it so we had to move to other room. And the very uncomfortable problem was when a staff came into our room using his master door lock card without knocking the door & any permission. He told he did not know that the room was occupaid. It shows very poor system coordination. Free in room WIFI connection was good. A swimming pool is available at 5th floor beside the lobby. Overall we really disapponted, felt uncomfortable & this hotel is not comply as 5 star hotel standart.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. John Andre, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. We will train and encourage our staffs to pay more attention to double check before they open the door. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager

"Oddly endearing"

4
09/04/2016

Its a Best Western, but done Indonesian style, it is a mix of crazy kitch 70's mix of modern elegance. Stayed here several times guest security is paramount. It is close enough to shopping, close to the airport. If you have ever been to Jakarta you know how bad the traffic can be, Location is vital for getting anywhere or getting anything done. Jakarta has possibly the second worst traffic in the world so location is important. The staff are always eager to help, and the hotel is immaculate, used the meting rooms and the service for business was fantastic. The restaurant I have only eaten at once, I found it odd the lack of local cuisine, I am fond of Indonesian food, it was ok I think toned down to suit the western pallet. I much prefer local food to be bold and proud of its origins.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Valued Mr. Crewchief, Warmest greetings from BEST WESTERN PREMIER The Hive! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really pleased to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. About our local cuisine, we will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, Brafely Sahelangi General Manager

"Nice hotel with cheap price"

4
04/03/2016

I stayed for 1 night on jan 1, 2016 to jan 2,2016 with my family. Once we came to the hotel and checked in, the room still not available due to late checked out from the previous guest. We had to wait their call to inform that the room already available. But we never receive their call, until we came back to hotel 3 hours later and asked the room status. Finally the room was available. That was not a good first impression for us. Otherwise, the room was clean, breakfast was complete and delicious, pool was clean and not so deep. So it was a good and secure place for guest to swim even there was no guard in poolside.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Ms. Dewi Widowati, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to your concern about our check-in time, we will ensure you that we will give more trainings to our staffs, so in your future stay you will not experience the same thing anymore. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager

"Business Hotel near Halim Airport"

5
16/02/2016

Excellent business hotel close to Halim Airport where my meetings were conducted. Food and beverage at this hotel was good and rooms were well maintained. Accessibility was good and obtaining a taxi for transport was no problem. Would be a return customer to this hotel for business in JKT.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Valued Mr. Rajayogam Warmest greetings from BEST WESTERN PREMIER The Hive! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really pleased to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our food and beverage and rooms. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, Brafely Sahelangi General Manager

"4rd stay"

2
09/02/2016

4rd stay and getting worst at this time. Room was dirty & Breakfast was awful... totally different from my last visit last year. Still long waiting for elevators. Hotel needs make a lot of improvement since a lot of new coming Hotel surrounding.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Will Tito, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to your concern about our room, we will ensure you that we will give more trainings to our staffs, so in your future stay you will not experience the same thing anymore. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager

"Unbelieveable price for the 5*"

5
22/01/2016

Nice hotel with a very affordable price for a memorable five stars hotel, my experience was amazing, I still can't believe that a place i lived for one night is a five star hotel, a little problem upon check in, i was a little wait too long because they do not find my name in the list of bookings, the good thing is they give me the opportunity to enjoy a welcome drink. Similarly confusing things when I went from the basement to the lobby i was turning arround because i don't know where the lobby is, I finally got into a door that there isba concierge and he told me correct direction. the room is very special, exceptional room amenities, facilities very unexpected for a hotel with a cheap price, breakfast is also very impressive, I was greeted with smiles and hospitality. Overall i'm satisfied, I hope in the future management improve methods of check in and also how they provide free parking to guests as a bit confusing when you first entered i didn't know at all if it had to ask the stamp of the hotel, in the first times i went my car out have to pay some money, but it doesn't matter, only i suggest to the front desk asking if there is a vehicle or not. Thank u so much.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Tegar, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. And for your information, BEST WESTERN PREMIER The Hive is located in the building which apply the concept of mixed-use, where in one building there are an apartment, a food mall and hotel. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager

"It is ok but the location is a mess"

3
11/01/2016

(+) Good breakfast. The room was clean. The minibar is nice. (-) The pool is a joke as it faces a very loud and busy street - so no way to relax there. The hotel is far away from the city center and located next to a highway. You can hear the highway inside the room. So you need earplugs to get some sleep. Most annoying whenever you have someone pick you up (e.g. Uber) they denand 3000 rupies just that the car can pick you up or drop you off. As there is only the highway there is no real live next to the hotel. The knowledge of English of the reception staff could be improved.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Travel W, Warmest Greetings from BEST WESTERN PREMIER The Hive...! Dear Mr. Travel W, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. In fact our location is indeed located in the business center and close to the highway. For the future, our FO team will help you to get a room which facing the opposite side or city view. About the English knowledge of our reception staff, we will ensure you that we will give more training to our staffs. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. Last but not least, we would like to thank you for bringing these matters to our attention. We are looking forward to welcome as our guest in the near future. Warmest regards, Brafely Sahelangi General Manager

"Nice place for staycation"

4
02/01/2016

1. We arrived there after 14.00 and the room still not ready since the previous guest was late checkout. I told the FO to call me once ready but they didn't. 2. The room was big and clean, ac was good, bathroom also clean but no bathtub. 3. The pool was not so deep. Only 1.2m so it's save for children. The child pool was also ok for baby and toddler. 4. Breakfast was ok and complete but the prata bread was very salty. 5. I requested for the bathrope but it came after almost 30 mins waiting and sending complaint.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Ms. Dewi, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to your concern about our slow response service, we will ensure you that we will give more trainings to our staffs so in your future stay you will not experience the same thing anymore. Guest satisfaction is always our priority, and we keep improving ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager

"bed experience but decent breakfast"

3
28/12/2015

well what can i say..i went suddenly to the bathroom when im arived.. and guess what??there still (sorry) feces left in the toilet.. and when i told the receptionist to get rid of it, it took 30 minutes for the staff to cleaned it. imagine the smell of feces in your hotel room.. but i had to admit that this hotel have very good breakfast menu.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Rengga, Warmest Greetings BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. We will train and encourage our staffs to pay more attention to double check before we release the room. Guest satisfaction is always our priority, and we keep improving ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager

"Perfect place n value for money"

5
19/12/2015

I stayed in this hotel for two days during my trip to jakarta the staff was nice but it takes a time in check in apart from that I like everything here perfect place along with perfect food and convenient location I will visit soon next month the suite where I stayed was awesome

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. / Mrs. Shaaaaaaan, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering services and facilities which exceeding guest expectation is always our priority. Through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our hotel, either the service or the facilities we bring to our guests, We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager

"lovely experiene"

5
09/12/2015

my name:hamed room no:1907..wonderful experience service from check in till c/out.mrs christina front office very nice show me arround the room.next come will stay againt in this hotel.lovely experience

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Hamad, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering services and facilities which exceeding guest expectation is always our priority. Through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our hotel, either the service or the facilities we bring to our guests, We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager

"Consider worth of money for the price"

3
12/11/2015

I had been stay at this hotel some where September for 2 nights.. The price is reasonable for the room provided .. With bath tab and quite spacious room. The hospitality given is not bad but the only disadvantage is the shop is far away from the hotel .

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. HK W, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering services and facilities which exceeding guest expectation is always our priority. Through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our hotel, either the service or the facilities we bring to our guests, We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager

"Value for your money"

5
24/10/2015

The location of this hotel is good, not in the center of the city but is only minutes away from Kuningan, SCBD area. Room is great, ask for the high floor and breakfast is a must. Very wide variety of food for breakfast. pool is small, but what do u expect. Service is excellent and the staff are great.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. Robert D, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering services and facilities which exceeding guest expectation is always our priority. Through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our hotel, either the service or the facilities we bring to our guests, We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager

"Fantastic Breakfast"

4
09/10/2015

We spent a week to visit relatives in Jakarta. The location of the hotel is out of the major touristic spots. So, if you expect to walk around to major shopping centres or restaurants near by, this is not the right place. However, the price, room quality, and breakfast menu made up for it. The reliable Blue Bird taxi was also easily available through the friendly concierge. We stayed in the Super Deluxe Room. The room was spacious with one of the most comfortable king size bed, a comfortable three seater sofa and a desk. Unlike many hotels which luggage shelf/rack only fits one large luggage, the room's luggage shelf easily fit our one large and one medium sized luggages comfortably. This made packing and unpacking very relaxing. Good connection WiFi was inclusive, as well as non-alcoholic drinks and snacks in the minibar. A very nice touch. Daily we received 2 bottles of mineral water which is quite good in a country where tab water is non-drinkable. The first night the electric tea kettle didn't work and we had to ask the housekeeping to replace. It took an hour for them to deliver the replacement. A bit of disappointment. The hotel also only has 2 lifts. Thus during check in and check out time, it was quite a long wait to get a ride. The swimming pool was good enough for exercise to burn those calories from the sumptuous buffet breakfast. The breakfast array was impressive. It might not the a five star quality, however the variety and taste are quite good. What made the breakfast even more special was the daily rotation of its offering. For a week we spent there, we had at least 2 different items at the buffet tables. The food ranges from traditional Indonesian dishes, dim sum, fresh fruits and yoghurt up to simple pastries, cakes and pancakes. The service during breakfast was also fantastic. Kudos to the Food & Beverage manager. Checkout time was a little bit slow. So, prepare extra time for this. Overall it was a fantastic experience.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. / Mrs. Jflesdeux, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor. We sincerely apologize that for the inconvenience caused for not exceeding your expectations. In regards to your concern about our slow response service, we will ensure you that we will give more trainings to our staffs so in your future stay you will not experience the same thing anymore.. Guest satisfaction is always our priority, and we keep improving ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager

"Perfect"

5
25/09/2015

location near halim perdana kusumah airport, very near to city attraction. the staff, the room and the breakfast was very good and perfect. but the problem is the swimming pool is very small. and we cant get any good view of the city. but for the room everything is perfect

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Mr. / Mrs. Mildblend, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering services and facilities which exceeding guest expectation is always our priority. Through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our hotel, either the service or the facilities we bring to our guests, We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager

"Not 5 star"

3
12/09/2015

Staff is good:) So is Breakfast. good management. But definitely not a five-star hotel. reasonable four star but beware location.long ride to city center as traffic is a mess always. Rooms are nice as they are new but very simple furnishing. Wi-Fi is only three Mbps which is ok for basic email but problematical for business use.and VoIP. Water pressure is low and showerheads are the cheapest model Motel 6 type. In room safes are not screwed into anything so someone could theoretically just pick it up and walk off with it. Windows and sliding doors are very cheap and you constantly hear the noise from the highway below. Only two elevators so need pateince. Frankly for me issues Wi-Fi and highway noise and elevators and shower are important for a business trip

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Valued Mr. / Mrs freqtraveller50, First of all, on behalf of Management and staff of BEST WESTERN PREMIER The Hive, I would like to send you our gratitude for trusting your stay with us, and for spending your time to share your experience during your stay. We sincerely apologize that for the inconvenience caused for not exceeding your expectations. In regards to your concern about the WI-FI connections, we would like to inform you that we upgrade our bandwidth to become 15 MBps (1:1) which improve the internet connection. We also do regular check on the internet connection. Furthermore to your concern about the in room safes, we would like to thank you for giving so much concern details, and we will give this advise to our management to be reviewed. Guest satisfaction is always our priority, and we keep improving ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager

"5 stars Hotel on the Budget"

5
12/08/2015

We had a great time staying here. Booked a suite room that cost only $80 per night and you got yourself a 40sq m room with sofa, full bathroom (Grohe!) & walking closet. The room was at 21st floor with amazing green view of Jakarta.. It was a perfect choice for a family with 3 young children and 100kg of luggage. What we love: -comfy bed -comfy sofa bed -outstanding customer service -great breakfast (they even provide ice cream & Bakso .. Feels like real holiday for the kids;) -excellent housekeeping. Eventhough in the morning the room was always like a wreck ship, they always managed to clean it to the perfection.. Even arranging the toys in a sweet way. The elevator was little bit slow though, and the location is not central. In the end, we didn't regret our choice to stay here & totally recommending this to other traveler

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Valued Ms. Shanti_Eka, Warmest greetings from BEST WESTERN PREMIER The Hive! Thank you for choosing and staying at BEST WESTERN PREMIER The Hive Hotel and for taking your time to write us your feedback. We are very glad to know that you had such a wonderful time staying at our hotel and that you totally recommend our hotel to other traveler. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, it is such a pleasure to know you experienced the enjoyable ones during your stays. We truly appreciate your compliments about comfy bed and sofa, customer service, and buffet breakfast menu. We will keep improving ourselves to serve our guests better in the future. We do hope you will come and visit us again, the entire team is looking forward to welcome you back to the hotel in the future. Warmest regards, Brafely Sahelangi General Manager

"Excellence service but bad elevator"

5
20/07/2015

Stayed at this hotel and satisfied with the excellence service by the staff, but bad elevator which very slow and no alternative if stuck and out of order. Location of the hotel is very strategic easily accessed through any toll road (Tj. Priok - Semanggi - Cikampek - Jagorawi) and near to the famous Gemstone Market Rawabening, TMII, Halim Airport, also PGC. Recommend this hotel to my relations and colleagues.

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Valued Mr./Mrs. R. S., Warmest Greetings BEST WESTERN PREMIER The Hive...! On behalf of management and staff of BEST WESTERN PREMIER The Hive, I would like to thank you for trusting your recent stay and for sharing your experience with us. We are really glad to know you had an enjoyable stay with us and to know our facilities are guest-satisfying. Delivering services and products which meets guest expectation is our objective. We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager of BEST WESTERN PREMIER The Hive

"excellent service and fabulous dinner"

5
15/07/2015

The moment dinner at The Heather Restaurant when i entered the restaurant warm smiles greeted me. The food were very nice and tasty and well prepared. Presentation of the food was really good and clean. The staff were very hospitable. especially the staff who uses a black long shirt ( I lost with his name ) he was very friendly and attentive, care full of my son, really appreciated. Very good job with all the staff of the restaurant!

BESTWESTERNTheHive, General Manager at BEST WESTERN PREMIER The Hive, responded to this review
Dear Valued Mr./Mrs. Carla F, Thank you for sharing your experience with BEST WESTERN PREMIER The Hive. We are really glad to know you had an enjoyable dinner time at HEATHER Restoand to know our facilities are guest-satisfying. Delivering services and products which meets guest expectation is our objective. We believe all the little things we do will help us to let you experience an exceptional one and to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager of BEST WESTERN PREMIER The Hive