Best Western Hotel Jacksonville Inn, Jacksonville

Would not go back there. Staff was nice though. Tired of making reservations then getting there and discovering location is hard to get to breakfast is not offered as advertised. Bed was rock-hard, ice machine was broken and the room umber of my room was not there?

Guest Relations Manager, General Manager at Best Western Jacksonville Inn, responded to this review
r0nh0rne, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are sorry that you found our location to be inconvenient and breakfast service is temporarily out of this time due to the pandemic. Our Hotel is working hard to follow the CDC guidelines, and all of our local county and state recommendations when it comes to Covid-19. We are all doing the best that we can for our valued guests. We hope to be back to normal someday soon, and we thank you for your understanding.

have stayed at Jacksonville several times - close to the base - clean - dog friendly and close to excellent places to eat - easy access from the freeway - grandkids loved it - No Pool was a bummer - but they understood

Guest Relations Manager, General Manager at Best Western Jacksonville Inn, responded to this review
Hello podom21, Thank you so much for your kind comments and review regarding your most recent stay with us. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying with us near the Restaurant and the freeway. We look forward to serving you and your family again and giving you another five-star experience.

Okay here it goes, I reserved online with a specific rate and reserved a king suite. When I arrived I found out that they had never even tried billing my card, had given away the king suite to somebody else, offered me a king bed in a room that didn't have a jacuzzi or anything. But at least it was non-smoking. When I got into the room it smelled like pot, so obviously people have been smoking. But hey there was a jacuzzi tub after all! Too bad it didn't work. When I told the front desk how strongly my room smelled of pot, and that I didn't feel comfortable with my infant son in the room they offered a bottle of chemical spray to make the smell go away.

Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Justin B, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We would like to express our apologies for the pot smelled and wish we had known during your stay so that we could have taken action to remedy this issue. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Great hotel. Clean and attractive room, got a smoking room and it smelled as fresh as any non smoking room I have gotten. All of the staff was friendly and very helpful. The only issue we had was the passcode for the internet does not work and they couldn't do anything to help at the front desk. But it wasn't their fault, just an IT issue that management should follow up on to get resolved.

Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Hi ChristieBlair, Greetings from Best Western Jacksonville Inn. Thank you so much for your kind words regarding the cleanliness and fresh smell of your lodgings. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We also appreciate your suggestions for improvement to our internet connection and look forward to impressing you during future stays.

I was worried because i seen a couple bad reviews but it was super clean. No problems at all. No problems checking in. Price was amazing. Will definitely be staying again when visiting Little Rock AFB.

Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Hi thejetts17, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Best Western Jacksonville Inn hotel. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. We look forward to serving you again and giving you another five-star experience. Kind regards.

The front desk cleck was very friendly The room was nicely decorated, the bed was super comfortable and very clean, the area was great only exception was the hotel next door was being renovated which caused a little bit of noise the following morning but overall it was an enjoyable stay.

Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Hi tre0525, Thank you for your kind comments and 5 star rating! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

Teresa Harrison is outstanding. Worked to make our stay very pleasant. Very knowledgeable about the area. Stayed for 4 nights and have recommended this hotel to others and the Air Force local base as extra billeting. Will definitely be returning.

Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Hi airwinger31, Thank you for sharing this five star review of our hospitality and service. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We will happily share your comments with Teresa Harrison and we look forward to seeing you soon!

Loved every second! All of the staff was great, even with covid they still did their best to make sure they still got every guest fed w breakfast if you wanted it! It's so difficult for the hospitality industry right now and so with that being said, I could barely tell there is a pandemic going on, aside from the masks and social distancing!!

Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
jessicahooten, Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

Awful experience. Lobby reeked of urine and deodorizer when we walked in but it was late 12am and we were exhausted. Got our room keys (ground floor despite requesting to not be on ground floor). Front desk associate was condescending about masks and Arkansas in general. Saw where they put us and there were groups of people loitering and smoking around and above our assigned room. It felt very unsafe. We went back in the lobby and told the clerk we were leaving. She asked if we went in the room. I said no. She stared at me. Asked what was wrong so I told her we felt unsafe and we wanted to cancel and leave. She asked why we felt unsafe. She argued and said no one was around our room. By this point I was pissed and exhausted. I demanded to cancel and leave and she said she couldn't access the system she would have to get a supervisor. By this point I was just wanting out of the smelly lobby. I grabbed the hotel business card and told her I would call a supervisor. We drove ten more minutes back into north Little Rock and stayed at the Courtyard Marriott. The front desk associate there was awesome. I highly doubt best western will tefund our money but it was worth the loss of $$ to stay elsewhere.

Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Hi M6291JKlisaw, Thank you for sharing your experience, and I am especially sorry that you did not feel safe . Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We want you to feel at home, welcomed and safe within a clean environment. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

There's only one word to sum up my stay at the best western and that's incredible. The staff was more than helpful and the room was perfect. Had a great nights rest and the beds were as comfortable as you could ever imagine. I recommend this hotel to everyone i know. I refuse to stay anywhere else when i need a hotel.

Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Hi ryanwaldrop29, Your five star review is greatly appreciated. Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We are all looking forward to your next visit and hope it will be just as enjoyable.

I arrived at this hotel later than anticipated, following on the heels of a visit to an Orthodontist. I was irritable, out of sorts, tired, hungry but couldn't eat, all of which I brought with me into this hotel. I entered the lobby and shouted through my mask, in a booming voice, "You have a room ready for me ( then stated my name just as loud)." The Receptionist looked bewildered and responded, after checking her display, "No. Nothing under that name." I began swearing in German because of all the aforementioned issues but forgot the most important fact of being on crutches, and having a backpack (weighing some 20 lbs, AT LEAST) hanging on my back. I ripped vigorously the backpack from my back to retrieve my Cellphone with the thought, "I'll show her I have a reservation," and a lot of other aggressive sarcastic comments. The phone was out, Website (with confirmation number) was up. Pride shoved the Cellphone into the Receptionist face, who calmly read the information and informed me my reservation was set for today's date, but in January 2021! I was more than ashamed because the Receptionist, Latasha, never spoke rough, rude, showed any sign of meeting my attitude with one of her own. Instead, she quickly set about correcting the mistake, I had made, and in the end: She assigned a beautiful, clean, very aesthetic room close to the lobby. The bathroom held an air of elegance. Hats off to the Receptionist of this hotel (Latasha) and her professional manner (she even went that extra mile to call and check if the room was okay for me) and this most price worthy hotel. It's not always you pay for what you get; sometimes you get more than expected for what you pay.

Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
192cjm, Thank you so much for choosing Best Western Jacksonville Inn. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

The lobby was the nicest part of the hotel that I saw. Friendly staff, but the room I had was very outdated and run down looking compared to all the other best western properties I have stayed at in the past

Tina M, General Manager at Best Western Jacksonville Inn, responded to this review
Jeremy13thone, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.I regret to hear that you weren't thoroughly impressed with our room, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. Please keep us in mind for your next stay in the area.

We received towels with old hair imbedded in them and hair wiped on the shower wall when we arrived in our room. - Had to call the front desk for neighboring patrons screaming & throwing things at the shared wall, then slamming doors at midnight. Was treated with lack of customer service and reluctance to help with the situation. - Took 30 min. to check out because noone was at the front desk. Employee said she was helping in the back, but had music blaring from her earbuds. DON'T BOTHER WITH THIS LOCATION. GO SOMEWHERE ELSE.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Sprky982, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

2 star hotel that ends up asking your for a $50 incidental fee when it doesn't state that on their website not with their online booking customer service reps? Inside looks like an upgraded motel 6. Ac/heater made rattling noise all night, people were running up and down halls all night, and since these “hotels” are situated like a motel each one facing out you got to hear all of the exterior noise. Best Western as a business has severely disappointed my usually good experience with them. This is exactly why the industry is shifting to Airbnb's.....

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
I want to apologize for the A/C issues and to assure you that this inconvenience has been addressed thanks to your feedback.Regarding the $50 incidental fee , I sincerely apologize if this was not mentioned during your reservation. Our policy has been that due to an increasing number of customers who weren't able to return the keys , damaged some of our things in the room. With that, we created a protocol that makes the customers pay. During check out without damages we return the deposit right away. Thank you for calling our attention for this matter and we hope you understand us in our standing.

Customer service was exceptional! Teresa and her co-worker were the best! Breakfast was great! Waffles were huge! Very friendly and very clean! The beds were so comfortable and had plenty of pillows. Will definitely be staying there again!!

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Hi staceylynnshelly, On behalf of our entire staff, we can't thank you enough for your five star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We look forward to your next visit! Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

The hotel was very clean and updated. Staff was very friendly and helpful! Provided directions to local food establishments with a variety of options. Check-In was quick and efficient. The same with the Check-Out process.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Hi Departure634963, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again!

Had a great time, the staff was friendly and did a great job with the room. There are a few places to eat in the area and you definitely have to try David's Burgers if you are visiting. It was too cold for the pool to be open during my visit, and I didn't bring workout gear, although they had a fitness center.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Hi rychean, Happy new year! We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We will share your comments with our staff and we look forward to your next visit here at the . Best Western Jacksonville Inn

Was staying here for work trip and my dual charger for my iPhone and watch was stolen and I had to go and buy one and I'm being told that it can no be reimbursed due to mishandling and being miss placed and that they never reimburse items so how many times have things came up missing

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
loviej159, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that your phone charger was lost or stolen during your most recent stay with us, and I want to assure you that we take the security of our guests very seriously. You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

You walk into the lobby and then you dont know which way to go. All the rooms have outside entrances. We were placed in the very back. Our bed cover had a stain on in. One of our rooms they complained that there was pink stuff in the tub. The pillows were so old they were like lumps of cottonballs. I would not stay here again but it was doable for one night.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
gardeningteacher8, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

Place was decent for 1 night. Older hotel but well maintained, looked like the best hotel in the neighborhood. Staff was friendly. Fred in the evening check-in and Teresa in the morning check-out were extremely helpful. Breakfast was ok, potatos were undercooked but eggs and sausage made it bearable. Light switch near bed needs to be turned on before the light switch by the door will work, meaning I had to stumble around the dark room when I checked in to find it. It should be left on for guests.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Terry S, Good day! Thank you for your compliments to our staff, hospitality and breakfast layout. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We look forward to welcoming you back during your next stay in the area. Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

Be aware that this hotel has outside entrance to the rooms, so you have to carry your luggage upstairs if you are on the second floor. Our room had two lamps, no overhead lighting, which made reading difficult. Take your own lotion. The hotel provided two bars of soap, and there was a dispenser with shower gel and conditioning shampoo in the shower. As others have stated, the front desk clerks and the management are friendly and accommodating.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Betsy M, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I do apologize for the issues with the lack of lotion, overhead lighting and especially that we were unable to take care of that for you right away. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I am so glad that our staff wasu accommodating and we all look forward to seeing you again.

Room was comfortable and clean and everything worked. Down side: confusing streets leading to it and the heater noise made watching tv difficult, due to volumn, which is pretty normal with motels we've stayed at. Clerk was very nice and helpful. Good food 2 doors away.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
06wingrider, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your feedback regarding the heater , we will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We hope to see you again soon.

We feltr very welcome and we were treated so great. Amazing staff made sure we had anything we needed. We became rewards members and now we are waiting on our free room after our 2 night stay. Thank you best western

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
screenprinter1982, We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We can't wait to give you another five star experience! Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

We came to this area to visit family. The first person we encounter was not helpful at all. I asked her could i have a early check in (it was 1pm) she told me the regular check in was 3. Ok. The room that was givin was filthy! Tub nasty pillow had spits on it and the room had a smell to it. The TV went out and we finally went to change rooms. The 2nd room lbed lights didnt work. Beds was to small. We requested queen and got double beds. Will never stay here again!!

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dakeisha B, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We hope you'll return someday to see how we've grown thanks to valuable guest feedback

The room was clean and nice and the people were very friendly and helpful. Food was great and plenty of it.Everything was very nice and they were very accomadating . We enjoyed our stay with them very much.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dianna S, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

The front desk staff was pleasant and helpful. The room was clean and there was good lighting for reading. The temperature of the room was cool to cold which was good because there was a high heat index on the day I stayed there. The mattress and pillows were comfortable. The price was excellent.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
donnahagler, We thank you for your comments regarding the cleanliness of our property and our great value. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit! Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

The staff is what makes a motel a good Motel. The place is always clean. The breakfast room that's always clean, even to a fault, everything is topped off. I will book this Motel again when it's time for my home time off the road. Had my three sons with me they definitely enjoy the pool.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
gwkelly71, Thank you for sharing the fun experience that your family enjoyed at the pool. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't wait to give you another five star experience! Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

The location worked our perfectly on our drive. Staff was very helpful even providing a copy of a document we had inadvertently left in the room after we left and called Rush while we were on the road. Will definitely stay here again.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
mreb32, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. Our team so excited to hear that we have been an important part of your travel convenience. We look forward to serving you again and giving you another five star experience. Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

Exceptional service caring wonderful staff. Rooms were clean beds comfy I was so pleased with how caring and professional there were. If I needed anything they would try there best to assist me in my needs.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
jburchette70, Thank you for your compliments to our staff, hospitality and breakfast layout of Best Western Jacksonville Inn. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We look forward to serving you again! Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

Very handy to AF base. Can walk to several places to eat. Room was clean. Had hot breakfast and and out door pool. Could use more cover on beds. Multiple electrical connections. Good internet. Separate toilet and shower from sink area. Many TV channels.

My wife and I were looking for an inexpensive room that was clean and safe. We found it! The management was great too. While we were looking for just a place to sleep, Jacksonville was a much larger town than I anticipated, which would have worked well for restaurants, etc had we needed it.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
blufftonpastor, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again!

On a trip with my family. We had a very great time...the breakfast was delicious and was very refreshing..The hotel was great will be back again. My family pick this because of the reviews and I was glad

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
MissMia1970, Thank you for your kind comments to our delicious breakfast and 5 star rating! I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to seeing you and your family again! Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

the staff is amazing the management is amazing the prices were great the room is amazingly clean have no problems whatsoever highly recommended to come here the pool is clean in the breakfast is great in fresh

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Hello Stella C, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Jacksonville Inn. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We look forward to serving you again and giving you another five star experience. Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

Property recommended by family member. Location perfect, close to Air Force base right off major road but hotel quiet. Good restaurants nearby. Staff so welcoming and helpful. We had room on lower floor close to office..patio off room to enjoy a swim and morning coffee and sweetroll from breakfast buffet..room clean and bathroom had soap dispensers but I like the individual amenities available in office.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Summerdreaming66, We can't thank you enough for your five star rating of our hotel. I am glad that our location to be convenient for your needs and have been useful for your getaways. We are extremely proud of our staff for their outstanding service. Your compliments have been passed along with them. We look forward to seeing you and your family again!

Great place to stay good prices and friendly employees breakfast was hot pool was clean, housekeeping services were excellent and when I had an issue they were very helpful and professional! Will be staying at best western each trip back.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Hello James T, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! I am glad that you enjoyed the value and we were able to provide you a comfortable experience. Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next! Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

My family and I passed through on our way to TX. We booked the hotel about 3hrs out and arrived around 11:30pm. Of course it's always scary booking a hotel online not knowing the area or hotel itself, but I was very pleased upon my arrival. Jeanette at the front desk greeted me with a friendly smile, checked me in quickly and got us to our room. The room was very clean! When I checked out, Jeanette was still there along with who I believe was the general manager. They both made sure my stay was great, which it was. I highly recommend this hotel. The best hotel experience I think I have ever had, even being there a short time. 5 stars!!!

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Hi Lauren H, Guest comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. We are extremely proud of Jeanette for her outstanding service. Your compliments have been passed along to her! We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again. Kind regards! Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

Great price, friendly staff, very large room, nice exercise facility and pool and adequate breakfast. Building appeared very new and well kept and street/highway noise was minimal. What a great stay for the money!

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
MacD_On_The_Road, Greetings from Best Western Jacksonville Inn I am happy to learn that you enjoyed the value and we were able to provide you a comfortable experience. Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

I stay at this hotel regularly. The staff is very friendly and accommodating. The rooms are clean and comfortable. The beds are nice and comfortable. The location offers easy access to the freeway. The breakfast is generally above average. I highly recommend.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Good day TreyP73! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Thank you for your kind comments and we are looking forward to your next visit to the area! Have a great day ahead from the general manager of Best Western Jacksonville Inn Hotel.

Very happy with our stay. The clerk was friendly and helpful. The room was clean and comfortable. We were traveling with pets and the Inn made this a pleasant experience. Overall a wonderful experience and would definitely recommend.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
raveler21440952384, A big THANK YOU for leaving your five star rating of our hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are all looking forward to your next visit and hope it will be just as enjoyable.

I admit that I was very skeptical staying st a hotel off a military installation. I was blown away by the appearance, affordability, and customer service. We used the lodging with our two kids and two dogs, while we waited for our house to be built. It was quick access to the base and the local area. I will definitely stay again!

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

I opted for a place to stay overnight while my son was participating in a local competition. I didn't want to pay a lot of money for one night. We got a room here at a great price and the room was sufficient. It was clean and had all that we needed. It located near the interstate and many restaurants.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. We want you to know that your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

The staff that checked us in late around 11pm was friendly and cheerful. Our room had some issues such as the phone being broken and the password to the wifi being wrong. They offered to move us but we were too tired. The next morning we found the water pressure was really bad, the sink was very slow to drain and the shampoo and conditioner dispenser in the shower was broken. When we checked out the lovely cheerful woman sincerely apologized for the inconvenience and that is why they get a 4 star from me. I stay at Best Western when I can and everything won't always be perfect but owning up to the issues and giving a sincere apology tells me they have the right people working there. Room issues can be fixed, the right staff is hard to come by.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Greetings from Best Western Jacksonville Inn .Thank you for your review Tallinxxx , and comments regarding your stay. I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

We had a good experience at this hotel for a week. Our home was being remodeled and we had to move out until it was done. The staff are very nice and helpful, the breakfast was good, the rooms clean, beds comfortable, fridge worked well, and we felt safe. No complaints.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
travelingfriends354, Greetings from Best Western Jacksonville Inn Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We hope you'll return and enjoy another safe experience.

The room wasn't very clean. There were multiple dead spiders in the room. The bathroom was nasty. I cleaned the whirlpool before using it and the jets shot brown particles all over me. It most looked like poop. The staff was pleasant and they had a nice breakfast.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Happiness51991640243, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Clean, well-maintained accommodations is our goal, so it's disappointing to read about your observations. We hope you let our front desk team know. Meanwhile, we will notify maintenance about the bathroom issues and will alert housekeeping about your other remarks as well. We know we can do better and will use your feedback to ensure that no guest has this experience in the future.

If you are not accustomed to Arkansas highways this is a difficult place to get to. We could see the Motel but couldn't figure out how to get there. But once we got there it was a good stay. Restaurants are nearby, room was clean and attractively decorated, Breakfast was disappointing,

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
821judithk, Thank you for sharing your 5 star rating! We are happy to hear that you found our location to be so convenient while staying with us near at the restaurants ,and your compliment to our rooms cleanliness. I hope you'll return to enjoy a better experience with our breakfast.

This hotel was extremely clean and the hotel staff is incredibly sweet and understanding! We had some issues with our moving truck and they were understanding regarding our situation. They were kind the entire time of our stay and willing to help in any way they could. The beds were comfortable, great breakfast, great amenities, extremely clean room and lobby area. I can not give this hotel enough high praises.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Jrussell56, Thank you so much for your kind remarks to our breakfast, facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. It was a pleasure serving you and we hope to see you again on your next visit to the area!

The service we received was efficient and pleasantly supplied by any staff we interacted with. Our room was clean and comfortable. The breakfast was very good with a variety of food choices. The breakfast area was well appointed and kept spotlessly clean. The fitness room was another pleasant surprise with new equipment and a thoughtful supply of towels and disinfectant wipes.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Curiosity43300136887, Thank you so much for your kind remarks to our breakfast, facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. It was a pleasure serving you and giving you another five star experience.

I would Highly recommend this place to anyone. The rooms are very affordable. When I arrive I am always greeted with a smile and warm welcome. The room is nice and cozy and I feel quite safe and secure whenever I'm here. Alot of times, I travel alone and to know that their are security cameras on every corner of the building is an added bonus for me. I really appreciate that!!!

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Passenger19042447702, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you'll return and enjoy another safer five star experience.

I was in and out quickly and it was very comfortable, clean and staff were friendly, just what I needed for a short stay. I did want a few more quick items for breakfast because I was running late, I wanted something to eat on the road.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Thank you for your kind comments and 5 star rating Vacation56348834933. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to welcoming you back during your next stay in the area.

Best in Arkansas. Great service, excellent breakfast. I highly recommend this to everyone! I do not stay anywhere else for business or pleasure when I come to Arkansas. I travel frequently and it's like home away from home.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Escape16908169744, Thank you for leaving your five star rating of our hotel. It is so rewarding to hear from you about the success of our staff efforts to make you feel welcomed and at home in our hotel. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

Our stay was great as always. First I was running a little behind getting there to meet my wife,she was already there waiting for me, fred got me checked in,in less than 5 minutes. The next morning breakfast was a great way to finish our stay and get on with our day. Thank you Best Western

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Mobile30231230814, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Best Western Jacksonville Inn hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We look forward to serving you again and giving you another five star experience.

The rooms have been beautifully remodeled! Very clean. Having said that, this “motel” has all outside entrances, stairs to the second floor and no elevators. The shower was hot and water conservative. They supply shampoo and body wash through the method of pump devices attached to the walls. The issue here was that you had to pump numerous times to get enough to use. Fortunately I have short hair and it didn't take a whole lot. But for someone with longer hair it would take forever to get enough to use. We will most likely not stay here again even though it is on our frequently traveled route.

The room was in good/clean condition. Everything worked and the rate was fair for what I received. No noise on or near the property so I was able to sleep well. I had no complaints at all. I didn't try the breakfast because I went out with family, but it appeared to be standard hotel far If you're looking for a luxury hotel, this isn't it. But if you want a basic room for a night or two at a decent price, this fits the bill.

Very nice and respectable place. Excellent customer service. Place was very clean and staff was willing to help with any problems that may had occurred. I will most definitely say that I will be back to visit be again soon!

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Relax30999747369, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Jacksonville Inn of Best Western Jacksonville Inn . So excited to hear that we have been an important part of your travel convenience. We are glad your stay was comfortable and we look forward to your next visit!

The rooms were super clean and the bed and pillows very comfy! The has the older style drive-up-to-your-door type rooms but everything has been nicely updated and decorated. Rosie at the front desk was very friendly. Would stay again!

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
3janef, Guest comfort and cleanliness are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. We also appreciate your acknowledgment of the efforts of Rosie to make you feel comfortable. So excited to hear that we have been an important part of your travel convenience and hope that your next visit will be another five star experience.

I use this hotel often when I work in the Little Rock area. The staff is always friendly, warm, and caring. The rooms are clean and comfortable. The spa rubs are nice to relax in after a day's work. I highly recommend.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
TreyP73, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Best Western Jacksonville Inn hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It was a pleasure serving you and we hope to see you again on your next visit to the Little Rock area!

Looking for a hotel in the of the night after driving 14 hours. We were lucky to find this Best Western. Rose was wonderful, very helpful and just made our check in experience all the better being as we were wore out from driving. Our room was on the second floor which was fine with me. Had balcony overlooking the pool. Room was comfortable cozy. I'd recommend this place and stay again.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
charlespena23, I am happy to hear that you had a great time at our hotel charlespena23 ! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

Great room. Very clean and comfortable. Staff was very polite and courteous. The price of the hotel was far better than others in the immediate area as well. If I am back in the Little Rock area andneed a place to stay, I would definitely stay there again.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear H7431TJjohnc, Thank you for your kind comments and 5 star rating of Best Western Jacksonville Inn Hotel! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope to impress you again during your next visit and can't wait to see you again!

Dry clean hotel with caring workers. The breakfast was great and hot and the internet service was great. The room was clean and smelled clean. The tub had a grab bar making it available for everyone to use the tub even if slightly handicapped. I will be listing this as a future stopping place.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear Gloria C, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Jacksonville Inn Hotel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We hope you're looking forward to your next stay as much as we are!

Overall as good a place to stay as your going to find in jville. The only caveat is the noise transfer from outside to inside the room. Breakfast is typical continental with some hot items. The rooms are always clean and the staff is always friendly.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Thank you for your kind comments J C. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a good time with us and we are looking forward to your next visit!

Spent one night there, just traveling through the area on the way back from vacation. Right across from the Inn was the cleanest Goodwill I have ever visited. The hotel was super clean and the breakfast really good. Also had this Bargain Hunt Store and a Dirt Cheap store located really close for travelers who love a deal.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Nancy S, Thank you for leaving your five star rating of Best Western Jacksonville Inn hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience in a reasonable cost. We hope to impress you again during your next visit and we thank you for sharing your experience.

Our room was clean, bed was comfortable, service was exceptional! Our AC went out at home and Komal was quick to get us in a room, then actually change our room type because I had reserved the wrong room online! Life saver!

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
wenspen0313, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. It means so much to us to hear your positive comments regarding our staff hospitality. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

We had such a wonderful time at this hotel! My husband and I with our 3 daughters traveled from Boston ma to Jacksonville Arkansas. I came back to see my biological mom whom I haven't seen since I was 7 years old. We arrived around 2:30am. The room was comfortable and the breakfast was delicious! ?? the staff was kind and friendly. Rooms are clean, the pool was a hit! We loved it especially since the weather was very hot! Definitely will come back to this hotel!

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear Gladys R, We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and compliment to our yummy breakfast. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star review! We would love to have you back and we do hope to see you again soon.

Hey this is a Best Western, I have to say for this type of hotel, it was good. I'm not going to give it more than 3 stars though, because hey, it's a Best Western. The bed was very comfortable, which is probably the most important thing. No extra blankets in the room, though, which would have been nice. There are no elevators, which I didn't realize when I made the reservation. When we got there we realized that we couldn't handle dragging our luggage up and down the exterior metal stairs because of joint and back issues. They were very nice and accommodated us with a ground floor room, but we ended up paying a premium because it had a jacuzzi tub. The tub had very high sides, so it was difficult for us to climb in and out of (joint and back issues).

cookie d, Manager at Best Western Jacksonville Inn, responded to this review
Thank you for giving us good rating. Come to see us next time. We will do everything that we can to get full rating. We appreciate your business. Thank you.

Stayed here on my way to Texas. After a quick s arch I found this plac to be very convenient. Called them while driving and got a room. Staff was polite and the place was very quiet. Bathrooms were clean too.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Javier S, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again!

My husband and I went to my nephew's graduation and spent a night Best Western. Front desk, Dani, was very helpful. She went above and beyond to make sure we were well accommodated. Lots of options in breakfast, nice and warm. Breakfast attendant was very sweet and friendly. There are also so many restaurant options at walking distance. Will def come back to stay at this property!

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear Lifeisbest, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We hope to impress you again during your next visit and we thank you for sharing your experience.

We've stayed here, twice. Top notch staff! Super friendly and helpful! Comfortable and clean, rooms! Nice pool. Clean laundry facility. Safe and well lighted parking. Close to multiple restaurants and shopping.

Nerissa M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
suzanarano, Thank you so much for your kind remarks to our cleanliness, facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

We booked this through Trip Advisor based upon the reviews. Very nice hotel with a nice clean room and comfortable mattress. Front desk staff were friendly and helpful. The only bump in our stay was the ice maker was out of service near our room and the drink machine was loaded incorrectly dispensing the wrong sodas. We would recommend staying here.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Ark_1864, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

Staff was courteous and answer questions with a smile. Rooms were clean and the décor was nice. All equipment worked properly. Upon our daily return our room was clean with fresh new towels. Location to main highway was excellent.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear carolynmims, We are so pleased to hear that you enjoyed your stay at the Best Western Jacksonville Inn Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Thank you for leaving your five star rating and we are looking forward to your next visit to the area!

Clean room. I like the separate toilet and vanity rooms. Mattress needed upgrading. This motel has exterior access to rooms. I prefer interior access for security reasons. Breakfast room was very small but the breakfast variety and quality was very good.

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
308Alanw308, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

They have updated their rooms recently...everything was clean and really nice! I try to pick this location each time I'm in town! The breakfast is always great in the mornings as well! Service is wonderful!

Tina M, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
X7985PDdani, What a splendid review! Thank you for your kind remarks regarding our high standards of cleanliness and we were able to give you a comfortable experience of Best Western Jacksonville Inn Hotel. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

The hotel has definitely gone through some renovations. The outside still looks the same, but it's the inside where it counts. The rooms have gone from the strange mix of grandma's floral blankets to a sleek modern take, with monochromatic furniture and splashes of color for paintings. If you're into it, it's not bad. The beds and pillows have seen an upgrade, and if you're into hard beds and flat pillows, then congratulations, this place is for you! If not, well, I've got some bad news. I'm sadly not one of those people, so I had a rough stay. The bathroom was really nice though. Not quite as roomy as some I've stayed in, but the counter was spacious for all the various toiletries (I'm a lady, so I had all the makeup and other necessities), and since we had a suite, we had a jetted tub, which was REALLY nice. But... let's talk about that running water. Keeping it hot was a pain. It'd be nice and warm for a few minutes, and then it'd suddenly run ice cold for about 10 seconds. When you're mid-shampoo, and you've got long hair, a sudden douse of cold water is definitely a wake up call! Ok, so long story short, the room itself had a bed to sleep on, a fridge and a microwave if you need them, a bathroom that worked really well, and the hotel had not only friendly and courteous staff, but also provided breakfast. I'd recommend it. But it does come with some kinks to work out.

Brandy C, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff and bed. Know that your voice is very important to us and we will continue to reach for ways to improve guest experience in all areas.

A decent hotel for the money. Not a bad neighborhood, but not great, either. It is close to our family's home that we were visiting, so it was convenient for us. Staff was nice, rooms were clean, beds were comfortable.

Brandy C, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Thank you for sharing this experience with us. We truly value you feedback with regards to our staff. Through guest feedback like yours, we are better able to further improve guest experience for future visitors.

It was a pleasure to stay at this location. I used points for the stay. They upgraded me with me asking. Teresa during check in smiled and was a pleasure talking to. During check out the other lady(didn't get her name) was just as pleasant. The breakfast was hot and done unlike other experiences. Everything about my stay was a pleasure. Can't say enough about this location. The only negative has nothing to do with the hotel. The roads are hard to navigate and you have to be aware of all of your surroundings.

Guest_Relations_2018, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
albertbV6123CW, We are very happy to discover that you had such a pleasant experience with us! Thank you for taking the time to share this five star experience with our management, staff, and future guests. We enjoy sharing these reviews with our staff and we all look forward to seeing you again here at the Best Western Jacksonville Inn Hotel.

This hotel was clean and I had no problem at all. I would stay here again if I was close by and traveling this way again. For work again or if my girlfriend and I were traveling......Thank you for having a clean and enjoyable hotel

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Pam P, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Jacksonville Inn Hotel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

I found this hotel to be a great place for the price. It appeared to be newly remodeled. I would highly recommend it. It has a full breakfast bar. It is conveniently located to the Little Rock Air Force Base. This is a great place to stay when visiting relatives stationed at Little Rock Air Force Base.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Pat I, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I'm glad that you found our location convenient at a reasonable cost. We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! Thank you very much.

I have stayed at this Best Western several times, and each time the employees and exemplified the highest professional and friendly attitude. I travel as a single female, and they go out of their way to make me feel as safe as if I were in my own home.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
M5131WEsharona, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you for being one of our frequent guests of Best Western Jacksonville Inn Hotel. It is so rewarding to hear from you about the success of our staff efforts to make you feel welcomed and at home. We can't wait to give you another five star experience!

The room was clean the staff was very nice and helpful . Has a very nice gym. Has a nice pool also but the season was not in so I didnt get to swim. The breakfast was great. The location is close to some very nice resturants. I would stay there again.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Y7407JKdenisew, Thank you for letting us know how impressed you were with our services and amenities. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We're glad you had a great time with us and we look forward to serving you again here at the Best Western Jacksonville Inn Hotel.

The room was great, the breakfast was delicious, and it was a pleasure to meet the manager and the staff. Nicest group of people I've met. I would love to come back and stay at the same hotel if I ever get the chance!

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
403shrutis, Your five star review means a lot to us! We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and compliment to our yummy breakfast, We will happily share your comments with our staff, Chef and we look forward to seeing you soon!

The rooms were very spacious and clean. The continental breakfast was delicious. The hotel is surrounded by restaurants and grocery stores. Teresa and Jeannette the front desk receptionist was absolutely amazing, friendly and very professional. I am planning to stay next year.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear lovely677, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. It is great to hear that you enjoyed our delicious breakfast as well; and we are looking forward to your next visit to the area!

Convenient check-in, and personnel accommodated my physical limitations via room location, very nicely. Rooms were comfortable and clean. Amenities such as ice, located conveniently Breakfast was excellent, and there was plenty to choose from.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear Russell N, Thank you for rating our hotel so highly! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

I would highly recommend staying at this hotel. The staff are very accomodating and polite. The room was beautiful!! The room is spacious, and the bed is very comfortable. I even had a jacuzzi in my room! My favorite part of the stay was the breakfast. There were over 30 items to choose from and they were delicious!

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear S2242QEmichaelt, We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and compliment to our yummy breakfast, We will happily share your comments with our staff, Chef and we look forward to seeing you soon! Thank you for sharing your experience with us.

Excellent Motel and service. Very close to the area I was visiting, it is close to restaurants fast food and grocery stores. It is friendly to pets, rooms are clean and comfortable. Staff are always friendly and make sure your stay is comfortable.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Bill H, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are glad your stay was comfortable and we look forward to your next visit!

The staff was a pleasant surprise. By far the most personable I have experienced in years. The young lady working the desk at check-in was very friendly, fun to talk to you, informative and professional. The hotel is in a good location. There are many other choices within walking distance, but I will definitely stay here again when I am in the area.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear mikecE5354FZ, I am so glad that you found our hotel to be convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done! We can't wait to give you another five star experience!

From the outside, the hotel looked great. The online advertising made the place seem nice. When I entered the room, it was smelly, like trash and human body odor. I aired out the room for about an hour. The water pressure was TERRIBLE, sometimes the toilet wouldn't flush. The Internet was a joke. I couldn't stay connected for any significant length of time. Papitos, a mexican restaurant was the only good thing to say about the hotel, but that restaurant is next door to the hotel.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear 381dustinc, I am so sorry that you smelled of human body odor in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

The front desk staff made this visit a 3 and not a 2. She was very friendly and made a courtesy call to check to see if everything was ok. My problems stemmed from being on the first floor and just how noisy it is when someone is in the room above you. That combined with a very poorly cleaned washroom, would have had me score this visit a 2.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
i_Trav3l_0ften, Thank you for taking the time to complete our survey and share your experience! We apologize for any inconvenience you experienced due to the noise level of the hotel. We strive hard to maintain a quiet and family friendly environment, but we can not control the actions of our guests. In the future, please speak with our front desk staff if there is too much noise, and we will gladly speak with the other guests, or move you to a more quiet section of the hotel. We hope to see you again soon.

I was travelling to see family got in very late people at hotel were very friendly got us checked in quickly checked to make sure we were satisfied with room made sure we had extra coffee the next morning

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear angela_hern, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Jacksonville Inn Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We can't wait to give you another five star experience!

Nice hotel with all the amenities and good location. I was most impressed with how clean the room was. I always pay close attention to this when I visit budget/economy level hotels and I must say I was not disappointed. Housekeepers there did a very good job. The room was cleaner than most fairfield/courtyard hotels I stay at which cost like $50 more. A+ to this hotel for amenities and cleanliness.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear js151515, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again!

Excellent stop on journey home from a road trip to NOLA. Last minute reservation, no problem, road construction in the area, no problem. Staff very helpful and friendly. Clean room. Veterans discount, excellent.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear peggyd438, Thank you for leaving your five star rating of our hotel. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We hope you're looking forward to your next stay as much as we are!

Staff is amazing and truly cares about your comfort. Won't stay anywhere else. Breakfast was great as well as the rooms being spotless. The owner was even onsite and greeted everyone like family. 2 thumbs up.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear kari l, Thank you for sharing this five star review of our hospitality and service. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We would love to have you back and we do hope to see you again soon. Thank you so much for your business and have great day ahead.

This was my second stay at this hotel. When I called direct to hotel, they found where I stayed before and was able to fulfill my request for the same room. Every one of the staff are courteous and helpful.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear Mary H, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you for your kind comments and 5 star rating! Your loyalty is truly appreciated and we can't wait to see you again.

The rooms smelled musty, they were clean but old. They have new tvs and new furniture but it was still an older hotel room. The bathroom was smaller than we are us to and the had the prefilled large dispenser in shower rather than single use shampoo, conditioner and shower gel. I don't like us8ng them fearful of someone putting stuff in them to harm me or my family.

Cookie D, Guest Relations Manager at Best Western Jacksonville Inn, responded to this review
Dear amycachelle, I am so sorry that you smelled of musty in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

Lovely stay. Best breakfast in town & the hotel is very affordable! I can't wait to see when the rooms are renovated. The lobby is already renovated and looks stylish & modern. Staff is very friendly!

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Dear GMRWMemphis, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. I am glad that you enjoyed the value and your compliments to our hardworking staff mean a lot to us. Thank you for your kind feedback and we look forward to your next visit.

Checking in and out was a pleasant experience. The room was clean and comfortable, There was an excellent variety for breakfast. The dining room was clean and food well displayed. Dining room staff was personable and helpful. Getting reservation for return stay was fast and easy.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Dear O4778XHjohnk, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit at the BEST WESTERN Jacksonville Inn Hotel.

I Had an amazing stay. The beds were really comfortable and the staff were beyond helpful. They go beyond the standard in breakfast and making sure their customers needs are taken care of. Absolutely loved it.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Dear H6509BYrichardg, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable experience for our valued guests. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit!

Unfortunately we weren't very happy with the room. It had a musty smell to it. To be fair, they were renovating. I hope they will consider updated all the rooms. What I liked about this hotel was the proximity to Starbucks, restaurants and the gas station. We also quickly grabbed a bagel for the road because we left as breakfast was being served. Unfortunately it was not fresh. It was hard as a rock and we had to through it out. We were given a grab n go bag but it only had a pop-tart and a bottle of water. Not what I call a breakfast of champions. With a little bit more effort this hotel could be a 3 or 4 out of 5. We would give it a 2 out of 5. It was quiet however; and we had a good night's sleep.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Dear giathetraveller, Thank you for sharing the details about your recent visit. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

Several Doberman owners gathered for 2-3 nights at this hotel because of the accommodations for our dogs. We were all placed in first floor rooms close to each other and close to a huge exercise area for the dogs. The hotel rooms are clean, but older & in need of some repairs. However, the beds were very comfortable and the office people very pleasant. There is a typical self-service breakfast area open 6:30-10a, but no full restaurant in the hotel. I would definitely stay here again because of the welcome we received. Several good eating places are close.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Dear OldieRoadies, Thank you for taking the time to let us know how you enjoyed your stay with us! We are thrilled to hear that you enjoyed our pet-friendly atmosphere and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your experience!

I have stayed the this location couple of times this year, it been always nice stay. always all employees are very helpful, breakfast is always good, hotel have many options like Biscuits, Gravy, Eggs & Sausage etc. The rooms been always very clean and comfortable.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Vi1234p, We are so grateful for your kind review and we appreciate your loyalty. Our guest reviews are very important to us especially from guest who have experienced our services and amenities previously and have returned for another great stay. Thank you for your time and we are looking forward to your next stay!

It was a nice place to stay, when in the area I know where I will stay. The staff was friendly and the breakfast attendent was very helpful. The maids noticed I had the DND sign but still asked me in passing if we need anything.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Dear Amanda G, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We look forward to serving you again and giving you another five star experience.

My family and I stayed here for 2 nights. The front desk lady was very helpful and friendly. The room was nice and clean and the TV channels had a good range. They also offer breakfast but we did not get a chance to try it. If we need to stay in Jacksonville again we will surely check here first.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Dear Kimetta M, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

. We have stayed here before. We will probably stay here again if needed. Every thing was very nice. The front desk man helped me get on the internet and let me leave our lap top at he desk while we left and went other places. I had no problem picking it up. The night person was very nice too. The room had a hair dryer, iron & ironing board, and coffee pot. The breakfast was also good. The only thing was the pool needed cleaned very badly

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Dear William A, Wow! We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our staff hospitality and compliment to our yummy breakfast. It is so rewarding to hear about your five star experience at our hotel! I assure you that the pool is cleaned on a regular basis, including weekly special treatment and We appreciate your suggestions for how we can continue to improve and we hope to see you again soon.

Clean rooms , what you would expect from any motel, Walmart is right there in walking distance, burger king, Mc Donalds, star bucks the motel has jacuzzi in room which is extremely nice . easy access to and from hwy. And it's quite this is a military town . It is also a dry town even though it's in Pulaski County however at all ends of town there is liqueur stores and a bar and vfw if you need spirits. Allina all its wasn't bad at all decent area of town .

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you for your high rating of our hotel and for taking the time to share your experience! We are also happy to hear that you found the location to be so convenient for your needs. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

I have stayed here a few different times while in town. The employees are very friendly, rooms are large, nice assortment of pillows. This time the pool was closed for repair. As soon as i checked in the receptionist started apologizing for it. I never use the pool anyway. Very quite area, easy access on and off the interstate. Within walking distance to Mexican and few fast food restaurants as well as walmart.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

The AC and fridge in our room was not on when we arrived at six in the evening. It was VERY HOT and uncomfortable in our room. It did not cool down completely until the next morning. We had made advanced reservations so we were expected. Also, the housekeeping staff barged into our room while I was undressing. I did receive some compensation for these problems. We do like the hotel and will stay there again. It would have been helpful if ALL the staff spoke and understood English.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you for your review, your feedback and your comments regarding your stay. I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns regarding with your request which didn't grant your comfort and convenience are our top priorities.I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

Convenient location. Rooms and property are very clean. Room smelled fresh and clean. Good variety of food at breakfast, food was fresh and tasty. Will definitely visit this hotel again. Express checkout was timely.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you so much for your kind words regarding the cleanliness and fresh smell of your hotel. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping. Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

What I got the bed was hard as a rock. It was suppose to get King size with whirlpool tub.. Did not get that either. I just stayed in that room even though I did not get a good night sleep while I was there. That bed was bad rock hard.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you for leaving your five star rating of our hotel. I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns regarding with your request which didn't grant your comfort and convenience are our top priorities. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

This hotel is a good choice for the cost. The continental breakfast is very good and the staff is helpful and friendly. It is in the center of Jacksonville and close to other food places so there is no problem finding other places to eat for lunch and dinner.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We're glad you had a great time with us and we look forward to serving you again

top notch no complaints everything was as one could hope for and because of being a returning customer we were provided a room with a Jacuzzi bathtub at no extra charge resulting in extraordinary bath time for the kids

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again.

I love to stay at this hotel. all staff are friendly and caring. in a morning nice breakfast which make my day . I love omelet and fresh waffle. this nice clean hotel . this is second time I stayed at this hotel and I definitely be returning in future.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

Always a pleasant experience and great location for my friend and I when we have a women's get away from the hubby and kids. I stay here about 2-3 times a year and have never had any problems.. Staff is always great.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the year. We hope to see you again and thank you for the 5 stars!

My husband and I were very impressed with this very nice Best Western hotel. The room was very clean, fresh and comfortable, and it was quiet. A good variety was available for breakfast, and everything was plentiful and fresh. But what impressed us most was the excellent customer service provided by Cookie at the front desk! She was so friendly and helpful in providing us with suggestions for dinner, and she also arranged reservations for us at other Best Western hotels along our route. She even got us a reduced rate of "Friends and Family" at our next hotel, and also called us later in the day to follow up on our visit. She really did make us feel like "friends nd family, and we would gladly stay at this hotel again, if we are passing through Jacksonville, Arkansas again!

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel at home! Your five star review is greatly appreciated.It is so rewarding to hear that we were able to provide a comfortable and convenient experience .We look forward to seeing you again.

Enjoyed our stay. Unfortunately, they were having WIFI issues, and we were not able to connect our smart phones to the internet at all during the three day, two night stay. However, we were able to connect our tablet and laptop. We stayed in a suite room that was very comfortable with a nice seating area and very comfortable bed. No elevator, so it was a bit of a challenge to get to the second floor with all our luggage. The room however, was really nice, and don't have any complaints concerning it.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done! We all look forward to seeing you again.

had to stay in town to make sure I could get to work and back during flood warnings...very clean, very nice people, great location and breakfast was great! Really like the privacy of separating the bathroom from rest of room.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Your five star review is greatly appreciated.It is so rewarding to hear that we were able to provide a comfortable and convenient experience .Thank you for your kind review and compliments to the dining options at our hotel.We look forward to your next visit!

very nice and comfortable bed. friendly staff and nice stay. breakfast nice variety , I love fresh waffle and omlett and availability .i will recommand this hotel to all of my friends and family. Will definitely consider this place on my next visit.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways. We appreciate your high rating and we can't thank you enough for sharing the ways that we were able to impress you . I'm glad you found our breakfast options and service to be satisfactory. Thank you for choosing our hotel and we hope to serving you again soon.

Hotel was clean, little rundown. Parking lot was being repaired, had to drive around cones and limited parking on the side we were on. Breakfast was okay, the lady who was fixing it was extremely pleasant. Felt like I was bothering some of the staff by reporting outlet problems in the room which were never addressed, asking for extra towels, again never addressed and getting a rollaway on the second request. Also noticed front desk taking a reservation over the phone writing down credit card information instead of typing it in? How often do they do this and what do they do with the post it notes with the information on them when done? Didn't like that very much.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Clean room, warm bed and fluffy pillows. Great staff. I typically stay here monthly and have never regretted it. Location is next to several restaurants and gas stations. Great value and it doesn't hurt you are greeted with a smile.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you for giving us a five star rating! I am glad that you had an excellent customer experience in our hotel. We are happy to know that we have exceeded your expectations with the cleanliness of our accommodations, accessible location and staff's excellent customer service. Thank you for staying in our facility and we are definitely looking forward for your next visit with us.

I Highly reccomend this Hotel. Clean Rooms. Outdoor pool. Quiet, and they have fresh waffle and nice Omlettes in the morning with the free breakfast. The receptionists are friendly and helpful. Fauzia in particular. There is a small bar in nest door restaurant which was nice.. Nice gym. The beds are fantastic... the air conditioner is not noisy.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you for giving us an excellent rating! I am glad that you enjoyed your stay with. We are happy to know that we have exceeded your expectations with our fantastic accommodations, free breakfast, nice amenities and staff's excellent customer service. Thank you for the recommendation and we are definitely looking forward for your next visit with us.

I stayed here one day , I like rooms, its nice and clean. I slept good .nest morning I had a breakfast was awesome too. Samantha at front desk was very accommodating, she help me a lot .she even help me taking my stuff to my room. I went to eat next door maxican restaurant which was delicious food ,

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is wonderful to hear of the great impression we made with our amenities and services. I am glad you enjoyed the breakfast option at our hotel. Thank you for this review. We are all looking forward to your next visit and hope it will be just as enjoyable.

My stay was good from check in to check out. When I walked in I was greeted with a beautiful smile by the desk clerk. her name was Samantha. she was very professional, nice and knowledgeable of the hotel and the surrounding area. The room was large and very clean. The beds were extremely comfortable. The breakfast was fresh and hot. The rest or the staff was nice and helpful. price was reasonable. I would recommend this hotel to anyone and my family and I will definitely stay here again.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for each one of us. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We hope to impress you again during your next visit and we thank you for sharing your experience.

Lobby was nice and free breakfast was fine but the rooms weren't. The bathroom had mold in tub. The shower head was a joke. Very old and only a few of the holes allowed water to come out. Room smelled like some sort of air spray. Never a good sign. What smell are they trying to cover up? Beds had a paper thin blanket and no other blankets in room so I was cold all night. Yes, I could of turned on the heat but then it gets too stuffy. The nice lobby and breakfast didn't make up for the sub par room.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
I am glad that you enjoyed our complimentary breakfast. We sincerely apologize that you were not satisfied with our accommodations and bathroom facilities. Thank you for your feedback as this will be forwarded to our management to have them look into it and resolve immediately.

We had a king room that was very large with a table and two chairs as well as a desk and chair. Sink counter is outside of bathroom. Toilet and shower room is a bit tight. Shower pressure was not very strong. Wifi was terrible. Couldn't access internet at all. Breakfast was nothing special. Eggs tasted powdery. The night clerk was very friendly but when I had a question about our rate for the night I got a full lesson in how to make a reservation which was unnecessary.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
We sincerely apologize that we didn't meet your expectations in having an excellent customer experience. Thank you your feedback as this will be forwarded to our management to have them resolved immediately. We hope that you can still give us a chance to prove how much we value your business.

We stayed at this BW inn and it was very nice. The rooms are excellent and very clean. Breakfast was full of variety. We had an excellent staff and they were very helpful. We had no problem getting around and had great suggestions for dinner.Good location

I stayed this place in august with my kids . first I decide not stay here then my kids said that mom lets stay here we are so tired. I walked in lobby and I met with Peggy, she was working at night. I cant forget how she take care of us .her service was great and she offered us fruits and Danish because my kids was hungry.. rooms are so clean and nice . we ate breakfast in morning which was awesome. i recommend this place to every one .

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Hello Samantha K, It is so heartwarming to hear our team members, especially Peggy, was able to make your every stay at our hotel a memorable experience. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed like family. Thank you for your review and I hope that your next stay with us will be just as enjoyable as your previous check ins.

Even though this hotel is old, it has been remodeled and is clean. Great selection on breakfast bar and staff is very friendly and helpful. Internet came up quickly most of the time and good selection of channels on TV.

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you for your kind comments and review regarding our high standards of cleanliness, as well as friendly and helpful staff. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

I stayed this hotel last week in my business trip .i love breakfast and room . Front desk service was excellence . I love lobby decor. Every time I walk in to lobby , front desk always greet me and that touch my heart . I recommend this hotel to all my friend .

Cookie D, Guest Relations Manager at BEST WESTERN Jacksonville Inn, responded to this review
Thank you for giving us a five star rating! I am glad that you enjoyed your stay with us. Thank you for appreciating our efforts in providing an excellent customer experience to all of our guests. We are looking forward for your next visit in our hotel.

Loved the location - close to everywhere we wanted to go and we felt very safe! The room was awesome and the staff was very friendly! The scrambled eggs at breakfast could have been better but the rest of breakfast was very good! I loved the bagels! We both enjoyed the coffee!!

The employees went out of there way to make our stay as nice as possible. The pool pump had broke down and was being repaired. The front desk called us when the pool was ready and had fresh towels out pool side waiting for us. Every employee was asking what they could do to help us.

People were very pleasant and helpful. The streets were under heavy construction, but it was still easy on-easy off. Thank you we may even stay at another Best Western in Texas, who knows. you for all the kindness that was shared during our one night stay as we were traveling to Texas.