SureStay Hotel by Best Western Greenville, Greenville

I would not have called this a breakfast. They needed a attendant not just the front desk person Because it needed cleaning and refill the couple items they had. The breakfast area was dark. For the price was ok.

Guest Relations Manager, Other at SureStay Hotel By Best Western Greenville, responded to this review
Hi Chiwolvesfan, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

This SureStay is a nice economy hotel - very reasonable price. However, at the price of the room, do not expect much in the way of breakfast, primarily waffles and cold cereal. However the room was very clean, the bed comfortable, and all bathroom facilities worked perfectly.

Guest Relations Manager, Other at SureStay Hotel By Best Western Greenville, responded to this review
Hi Retiredin, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We strive to give you a great experience and were pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with our breakfast services. We will also be working on improving our breakfast service, we promise better options next time. Thank you for the great feedback and we look forward to serving you again.

Room was very comfortable and very clean. The dog was welcome. We had trouble with the remote and it was taken immediately. Enjoyed the king size bed, refrigerator, micro wave, internet along with other amenities.

Guest Relations Manager, Other at SureStay Hotel By Best Western Greenville, responded to this review
Hi Carol, Thank you for letting us know how impressed you were with our services and amenities. It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star experience at our hotel! Yes, our hotel is a perfect place for pet lovers! We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

The hotel was clean and the night check-in staff person was very polite even thought it was well after midnight when I arrived. The room was large, clean, and comfortable. There was a minor issue with my sink that I did not report to the hotel (it was late when I arrived and then I couldn't find someone to tell in the morning before I left); the sink wasn't draining because the stopper was improperly positioned but I couldn't fix it myself, I could put something under the edge of the stopper, though, to hold it up enough for the sink to drain. Overall, this was a solid motel stay. It was quiet, the amenities were pleasantly average (nothing over-the-top but also nothing lacking), and other than feeling a little worn with age, the facility seemed decently maintained. I wish breakfast lasted later than 9am and perhaps offered a little more variety for those with dietary restrictions, but I was able to make do and leave feeling well rested and satisfied with my stay.

Guest Relations Manager, Other at SureStay Hotel By Best Western Greenville, responded to this review
Hi Martiall4, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We will fix your complaint about the sink and already reported it to our maintenance staff. We look forward to serving you again.

We got caught in an ice storm and got off the highway to find a place to stay. They had already iced the sidewalks and shoveled. The room was very clean. We went to the Mexican restaurant next door for dinner and drinks. They made a scary experience into a pleasant one.

Guest Relations Manager, Other at SureStay Hotel By Best Western Greenville, responded to this review
tsmatus, We can't thank you enough for your five-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We hope to impress you again during your next visit and we thank you for sharing your experience.

My family always stays at this hotel when we are visiting relatives out of state. It is not fancy, but it has a lot of nice amenities like an indoor pool/hot tub, free Internet, and continental breakfast including making your own waffles which is a lot of fun with kids. The staff is always friendly and understanding when my kids are kids.

Guest Relations Manager, Other at SureStay Hotel by Best Western Greenville, responded to this review
Hi ambrosialea, We can't thank you enough for your five-star rating of our hotel. It means so much to all of us to hear from guests like yourself who have experienced our five-star services, staffs hospitality, and amenities over and over throughout the years. We are overjoyed to hear that you and your family had a great time with us and we are looking forward to your next visit!

We stopped at this hotel while heading to Branson and I was pleasantly surprised. The rooms were very affordable and clean. The showers were hot and the staff were friendly. Easy access to the highway. Comfortable beds and a very quiet evening.. Definitely recommend for the price.

Guest Relations Manager, Other at SureStay Hotel by Best Western Greenville, responded to this review
Hi M4316LOtracib, We can't thank you enough for your five-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. Once again, thank you for your recommendation and we look forward to seeing you again!

The help was nice,but the rooms smelled liked mildew,the carpet felt wet,breakfast could have been better, other hotels are having a hot breakfast the rooms need to be climate controlled all the time because of smell

Guest Relations Manager, Other at SureStay Hotel by Best Western Greenville, responded to this review
Hi dix0301, Thank you for taking the time to share your experience. We sincerely apologize that your room was less than acceptable at our motel. We can assure you that this is not a typical experience. We continually strive to ensure that our rooms smell fresh and clean without the unpleasant smell of evidence. If you are unsatisfied with your room, we always try to relocate should the rooms be available. We are sorry that circumstances prevented you from asking for another room or letting us know that you were not happy with your accommodations as we certainly would do everything possible to correct the matter. We hope that you will give us another opportunity to exceed your expectations should your travels bring you back to our area.

Our stay was great, the hotel was clean & smelled super good 24hrs a day, haven't been in a hotel that smelled good in years. The rooms were spacious, clean & I always love hotels who have adjoining rooms. The hotel has a restaurant right next door that has great food & gives you a discount for your hotel stay as well. Surestay will definitely be where me, family & friends stay when we're down to catch the games at the University.

Guest Relations Manager, Other at SureStay Hotel by Best Western Greenville, responded to this review
Hi michellebouye13, Thank you for your kind comments and 5-star rating! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We appreciate your loyalty and look forward to your future visits.

Very helpful check in staff. Close to gas stations and food options. No complaints but room had an overpowering “floral” smell when we first opened the door. We actually checked the air conditioning filters thinking the smell was to cover up something nasty BUT were highly surprised to find the filters 100% clean. Definitely would stay there again

Guest Relations Manager, Other at SureStay Hotel by Best Western Greenville, responded to this review
Hi K G, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping, and our friendly and welcoming staff. We hope to impress you again during your next visit and we thank you for sharing your experience.

This hotel is just completely nasty. It's at least 20 years old, every room smells like smoke, mildew and must, The carpets are ancient. I didn't even get far enough inside to check the cleanliness but judging by the lobby I'd say it was filthy. Disgusting! I never thought a Best Western property could be so sub standard. Nasty

Guest Relations Manager, Other at SureStay Hotel by Best Western Greenville, responded to this review
Wanderer56974853698, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We will forward your review to management for their attention and action. We hope to see you again and that you'll finally be truly impressed with our improvements.

Checked in Sunday check in was great Dustin at the front desk was awesome after checking in I went to my room as I was coming out of my room passing the laundry room the laundry employee was yelling and screaming profoundly words at I assume was the housekeepers now this was uncalled for I did address the issue to Dustin and he did go have a talk with them all after that it was very peaceful as a business owner something should probably be done about the laundry girl for using foul language in the work place

Guest Relations Manager, Other at SureStay Hotel by Best Western Greenville, responded to this review
R4114GJjohnd, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We do apologize for the inconvenience that you encountered with the other staff, though we're very glad that this did not detract too much from your overall experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

We were on a LONG road trip and needed to stop for the night. When I went to this hotel and asked the price ($80), I was worried about what I had gotten my self into! What a pleasant surprise to find a VERY clean room, comfortable mattresses, a flat-screen TV and modest/modern furnishings. Nothing super fancy, but just what you want for a quick hotel stay! Staff was pleasant too. Alot of value for your money!

Guest Relations Manager, Other at SureStay Hotel by Best Western Greenville, responded to this review
amypX4922TG, A big thank you for leaving your five-star rating of our hotel. We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer at a reasonable price. Your feedback also will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

A nice room for an overnight stay. I Would stay again. I was in town on business. The parking lot was well lit. Restaurants nearby. Dominos delivers! This box equires minimum 200 characters so this is

Guest Relations Manager, Other at SureStay Hotel by Best Western Greenville, responded to this review
Hello briandA4031LD, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is so rewarding to hear that we were able to provide a comfortable and convenient experience while staying with us near the resto. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

After years of travelling, some of my favorite hotels are because of the great people who work there. My absolute favorite, number one place to stay is with Dustin at the SureStay Hotel by Best Western Greenville. The first time I booked a room, my car broke down just outside of St. Louis, about 20 minutes from the hotel. After the tow truck was unable to tow me to the hotel, Dustin came out and got me himself, and then along with the rest of the amazing staff, helped my get settled in a room, figure out what to do about my car, offered great help and recommendations on who to call for a tow, repair, find a car rental, later drove me to pick up the rental car, and help me figure how to proceed in every which way. A week later, after the car was fixed, I was so excited to come back and see Dustin. It felt like seeing family again, and I look forward to staying at SureStay whenever I am travelling through the area! Thanks again Dustin and the entire fam! Even the restaurant recommendation was SPOT ON!!! Get the Fajitas Special at Los Amigos!

Guest Relations Manager, Other at SureStay Hotel by Best Western Greenville, responded to this review
Hello brendanwalsh710, Greetings from SureStay Hotel by Best Western Greenville. Just wanted to say a quick thank you for being our valued customer and we're so glad that you enjoyed a five-star experience with us . It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We will happily share your comments with Dustin and we look forward to seeing you soon!

Dustin at Surestay Hotel, and the manager or owner whose name I don't know, were amazingly, above-and-beyond, over-the-top kind and helpful to my family in a very difficult circumstance. I can honestly say I don't know what we would have done without them. My husband was driving cross country and had his car die on a freeway onramp 19 miles from the hotel. He called AAA for roadside assistance, but they couldn't help and left him stranded on the side of the road, shivering in a broken car with our dog. We called around and Surestay had a room available, and they allowed dogs (hallelujah!) but my husband had no way to get there. Dustin, working the desk, gently broke it to us that there was no uber in the area, no taxis. It was 6:30 on a Friday night, and nothing else was open. Then out of the kindness of his heart, Dustin called his manager and got the manager's okay to get someone else to cover so he could go pickup my husband and dog himself, in his own car, which he then oh-so-kindly did. Not only that, they helped us out with recommendations for local tow truck drivers, local rent-a-car places, and gave us the numbers of local and state law enforcement so that we could notify them about our car on the side of the road and let them know that it wasn't abandoned. They couldn't have taken better care of us in our hour of need. Imagine what they can do when it's not a crisis! My husband says the room is wonderful, by the way. Highly recommend!

Guest Relations Manager, Other at SureStay Hotel by Best Western Greenville, responded to this review
JessieR903, Thank you for sharing this five-star review of our hospitality and service. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Sincerely, we thank you for the recommendation and we look forward to seeing you again here at theSureStay Hotel by Best Western Greenville !

I've stayed at this hotel many times over the years. The staff are always friendly and helpful. The rooms are always clean and comfortable and the internet is generally fast and reliable. It is located close to restaurants and gas stations and is just a stones throw off the the interstate.

Tina M, Other at SureStay Hotel by Best Western Greenville, responded to this review
Hi pfhegger, Greetings from SureStay Hotel by Best Western Greenville. IThank you for leaving your five star rating of our hotel. can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We appreciate your loyalty and look forward to your future visits!

Perfect travel stopover. Good rates.. Large comfortable room, very clean & fresh. TV, coffee maker, microwave, refrigerator. Staff very friendly & helpful. Good breakfast at Huddle House, right across the road. We will stay here every time we pass this way.

Tina M, Other at SureStay Hotel by Best Western Greenville, responded to this review
rogdomingo, Thank you so much for your kind words regarding the cleanliness and fresh smell of your lodgings. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We hope to impress you again during your next visit and we thank you for sharing your experience.

Jacuzzi tub was great but the super tiny pillows (only 2 on the whole king size bed) and the hardness of the mattress made it almost impossible to sleep. Therefore I do not think it was worth my $135, went to bed early and still only got a few hours of sleep because the ac in the room wasn't functioning properly and the pillows were the size of throw pillows.

Tina M, Other at SureStay Hotel by Best Western Greenville, responded to this review
Hi BurningEmber825, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I do apologize for the discomfort you experienced with the mattress and pillows. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Stayed for 14 days working as a security contractor nearby during the COVID-19 crisis and Civil unrest shortly thereafter. Mr. Patel runs one of the cleanest and well appointed hotels I have thus far visited. His staff are friendly and courteous. Particularly Dustin the evening desk clerk. He made sure any hotel amenity was provided in a swift and friendly manner no matter the hour. My room in the north building was a single king room and was spacious. Very clean and showed signs of recent professional renovation/regular maintenance. Including new paint and modernized fittings. The bed was very comfortable and I was provided with as many pillows as I wanted. A massive desk was provided perfect for me to stay on top of paperwork and in room appliances included coffee maker microwave mini fridge iron hairdryer all were newer model name brand equipment that was obviously well maintained. The A/C system worked perfectly I set it when I arrived and never needed to adjust it again. It was also not too loud. My room also had a 30 inch flat screen on a wall mount that had been thoughtfully mounted to provide viewing from any of the several seating options in the room. Additionally the TVs HDMI ports were NOT covered meaning that you could easily hook up your computer/tablet/game console to enjoy with no fuss. The hotel pool was not too warm and was not too cold it was well cared for and the pool area was well cleaned and ventilated. A hot tub was also available and was the perfect place to relax at the end of my shifts. Hotel internet service was good I had no problems connecting or staying connected and speed was more than adequate for simple video streaming and sending emails. Unfortunately during the COVD-19 crisis the hotel was not serving continental breakfast while I was staying. So I cannot speak to the quality of the breakfast items. However the small cafe where breakfast was supposed to be served was kept clean and well maintained just ready to go back to normal. However the Mexican-American restaurant next door has fabulous food. And offered hotel guests a 10% discount with their hotel credentials. If Mexican isn't your thing there's tons of fast food within walking distance Of the hotel desk, and any items you forget to pack are easily purchased at the dollar tree across the street. BEST WESTERN SURE-STAY in GREENVILLE IL. Gets 5 out of 5 stars. Value, Quality, Cleanliness, Friendliness, and Hospitality. Mr. Patel and his staff earned not only my repeat business but my companies repeat business as well.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
_professional_hench, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

This is one of the nicest motels we've ever stayed in. The rooms are huge, immaculate and the motel managers are wonderfully accommodating. Our last stay, 7 nights for a family event, was the 3rd time we stayed here for multiple nights. Things were a little different because of the restrictions placed on hotels and motels during the pandemic, but we were not concerned about safety nor the restrictions after checking in. Can highly recommend this location and motel. Plenty of good restaurants within walking distance, Lu Bob's (mom and pop) Los Amigos are very good. Also KY Fried, McDonalds, Taco Bell if you want fast food. Greenville is a quaint, friendly town if you have time to check it out.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Pat M, Thank you for your kind comments and 5 star rating! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Great value. Everything was working. Overall, pretty clean. Except when closing drapes, dust flew off it and filled the room. Gross. Friendly front desk. Bathroom very clean. Basic amenitities at a fair price.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
davyt300, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed accommodations and hospitality that we strive to show to each guest, during every stay. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

I WAS driving back from AZ to NJ early because of the coronavirus. I drove from Oklahoma City to Blue Springs Cafe (Highland, Illinois) to pick up food to eat (the best and they were (or are) doing takeout during this virus problem. I usually stay somewhere else and stay a couple of days but wanted to get home asap and wanted a quick place to stay. I realized I had stayed in Greenville once and that was at Comfort Inns & Suites. That is ok but smaller room and NO bathtub like here at Sure Stay! I am not the shower girl. The room was very clean (white bedspreads!) and the bed (2 beds in room) was very comfortable and I slept well. The towels were thinnish butt smelled really nice. There is a big comfy chair in the room but not positioned to sit and watch tv (which tv is too small but clear and good picture from the bed). They could have put a really biggie tv in the room. I walked a bit outside and went in the indoor pool/hot tub room. This is a great feature for those who need it (I didn't) and it was very nice. A family could have alot of fun here. There is a Mexican restaurant next door, a dollar store and breakfast place across the street and even a liquor store next door to walk to if needed. The room was warm enough on a cold night but no extra blanket was provided (and I put my things on the 2nd bed) but there was no extra blanket in the room. I used my jacket for more warmth while sleeping. The general manager checked me in and he was very nice and professional. I got coffee the next morning and ate 2 hard-boiled eggs, a piece of toast and some juice. They have waffles for those who like that and also dry cereal. Acceptable, but I didn't see any salt/pepper for my eggs and would have enjoyed that. I would stay here again and in this little town that really is the best choice!

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Hi jansjourneys, Thank you very much for choosing SureStay Hotel by Best Western Greenville for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a clean, comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels!

After driving 15 hours I was exhausted. The room smell in my room was beyond horrible, a mix between urine and mold. I was to worn out to do anything but cover my head with a blanket and sleep. The carpet was beyond filthy with visible stains, I did not take my shoes off at all for any reason. The common areas also had a foul smell. The outside was well lite and it felt safe enough for a few hours. The breakfast was well stocked with cold foods and breads; no tea bags available.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
lsfranz2016, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Your comments regarding the cleanliness , carpet and the unpleasant odor have been taken into account. Allow me to apologize for any inconvenience these issues may have caused you. This review gives us a glimpse of the pressing matters at the hotel and rectify them as soon as possible.

Was great place to stay very clean and comfortable service was great breakfast was great has indoor pool me and my family highly recommend this hotel we've stayed twice two different time was great both we plan to stay again soon

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Hi stephensiebert26, Thank you for letting us know how impressed you were with our breakfast services and indoor pool. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! Your recommendation to other travelers means a lot to us, and we can't wait to see you again!

Came in town for a meeting. Could tell once arriving that it was an older hotel like most of them in town. Had a main building with another seperate section. Our room was in the separate section. Have to walk across to the parking lot to get to the pool and main building. The pool and hot tub was very nice. King size room was nice and reasonably priced as well. Breakfast wasn't that great.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
DCNH, Thank you for letting us know how impressed you were with our room, pool and hot tub. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

My family and I always stay here when we're in town. For the price, cleanliness, friendly staff, pool, continental breakfast, comfy beds. It's simple and reliable and service is consistent. Best place around for the price and quality in my opinion.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Hi rachelmiller81, Happy new year! Thank you so much for your loyalty to our brand. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are glad that you were satisfied with the hospitality of our staff and we look forward to seeing you again soon. Kind regards, General manager of SureStay Hotel by Best Western Greenville

Great Hotel for the price. Quite and the rooms are great for this type of Hotel. Good value and a great overnight stay. Would recommend not to eat the breakfast since all they really have is a leaking waffle maker and go across the street to the Huddle House.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Scenic47683736373, Warmest wishes for a happy holiday season and a wonderful New Year. Thank you very much for choosing SureStay Hotel by Best Western Greenville for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels! 69

Just a quick stop on a long drive to Phoenix. Very pleasant , friendly staff. Comfortable, quiet room, pretty good breakfast in the morning. Would definitely stay again, and will look for other Surestays in our travels.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Hi susanmonan, thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit! Kind regards, General manager of SureStay Hotel by Best Western Greenville

We have stayed at this hotel for the last 5 years; the staff is always friendly and works with us on check in times; the rooms are clean and reasonably priced for the area; hotel is in a good location next to great local restaurants

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Hi pennyjo60, We can't thank you enough for your high rating of our hotel. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. Great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area!

Dustin was at the front desk when I arrived here. I wasn't familiar with this facility. He was very helpful, pleasant and answered all my questions! I would stay here again, just because of his pleasant up beat nature.

Nilesh P, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
T1595, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. On behalf of our entire staff of SureStay Hotel by Best Western Greenville , we thank you for your business and we hope to see you again when your travels bring you back to the area!

Great renovations have taken place. I stayed here when it was econolodge and was very unhappy. Fresh walls, carpets, furniture. Many newer items throughout. Very friendly staff. Breakfast items could be better, but I eat too much anyway. Keep up the good work!

Nilesh P, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
JWF1234, On behalf of my entire team of SureStay Hotel by Best Western Greenville , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We look forward to serving you again!

Convenient inexpensive motel. Clean, nothing fancy. An excellent bargain for the money that I spent. Very modern and up-to-date hot tub. If you are looking for a cheap stay this would be something to keep in mind.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Camper58262245893, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient for your needs at a reasonable cost. We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! Thank you very much.

Being a "moderate" priced hotel - it would be 6 stars! Very clean. Great TV - large room. Everything worked well. An excellent indoor pool (you need to walk outside to get to it. Rooms are in 3 different buildings - it "appears" that in one building the rooms may be a bit smaller in size. I checked-out early on Sunday morning - there was already renovation going on in a part of the building. Breakfast was good. Very warm reception checking in - checking out was "normal". Good parking lot too!

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Bob S, Thank you for your compliments to our staff, hospitality and breakfast layout. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to serving you again!

Hotel was clean, everything worked and Greenville had a lot of small businesses with delicious food. Staff was excellent, room was well priced. We stayed here to go to a Formula drift event at gateway motorsports park, this hotel was WAY better rated than anything super close to St louis, would definitely stay here again.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Bylan2019, Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to the next!

I stopped for a 48 hour break in being a truck driver it's a mandatory and I chose that hotel for the location and the Mexican restaurant that was next to it which was wonderful food the gentleman that checked man checked me in at the front desk he was great he was very helpful and knowledgeable if I'm ever in that area again and I need to take a 48 hour break I will stay there

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
annastamp80, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Once again, a big thank you from all of us and we look forward to having you back .

I've always stayed at this hotel when we're in the area. I was a bit uncertain what I might find after all the changes since this spring. It was an EconoLodge for a good number of years - then suddenly became the Country View Inn. Two months later it was a Sure Stay by Best Western. Same family running it - same staff which we only have compliments for. Housekeepers were always helpful and friendly when we got in THEIR way! It appears there are some upgrades in the making - nice new bedspreads and quieter A/C units that work better. Microwaves/refrigerators were painted black from the former white models. The breakfast is still the same - pretty light - but some basics to get you started like muffins/breads/waffles/cereal/juice and hard boiled eggs. This is a pet friendly property as well. I foresee some better days ahead for this property, and I will be booking this facility again next time I'm through this way. The location is excellent - right off the interstate, within walking distance to several restaurants and fast food joints, as well as a couple of truck stops/gas stations/mini marts.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Avidtravelbug, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. We are overjoyed to discover the positive impression we made with our service and hospitality. We also appreciate your suggestions for how we can continue to improve and we hope to see you again soon.

Friendly staff and was helped to a room last minute with no problem. Nothing special but definitely not some hole in the wall place. Very clean. They even have a truck lot next to the restaurant with separate entrance so you don't have to worry about making awkward and inconvenient turns. For the price, you really can't beat this SureStay!

Nice clean room, comfortable furnishings, and very affordable. Staff is very friendly and accommodating to our needs. We will always recommend this hotel as a favorite place to stay on our way to Ohio!

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Teresa B, Thank you for leaving your five star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again! Have a great day ahead from the general manager of SureStay Hotel by Best Western Greenville

Very nice at an affordable price The rooms were nice and bed was a dream to sleep on. The rooms are accommodated with everything you could need. Front desk person was very nice and checking and out were smooth and quick

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Hi tependergrass, Thank you for your kind words! Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We look forward to serving you again! Have a great day ahead from the general manager of SureStay Hotel by Best Western Greenville

So pleasantly surprised! Last minute upgrade gave us a KIng room, clean, colorful and updated, furnishings that looked new. Very pleased. Friendly staff and clean lobby. Next door to an excellent Mexican restaurant that gave a discount to guests of this Econolodge. We enjoyed our meal and our short stay.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Minga_7, On behalf of my entire teamof Econo Lodge Inn & Suites , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our property. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Join us again and hope that your next visit will be another five star experience.

There's no one I wouldn't recommend this hotel to. The staff is amazing, and the place is clean and tidy. I encourage everyone to come and stay! The room that I was in had clean carpet -something I didn't see in other hotels I'd stayed in- and was the perfect temperature. Asking for help or for extra blankets didn't feel awkward at all. Some of the residents would be problematic on occasion, but the staff was consistent and appropriate in their approach. Customer service is 12/10

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Ivy L, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and hope that your next visit will be another five star experience.

Check in was fast & easy with our AARP discount. The girls at the front desk were friendly & helpful. We stayed in the annex out back. Our room, though dated, was clean & comfortable. I wish they had zippered matress covers. The carpet was clean. This is an older property but well maintained. There was real semi truck parking on the south side of the property with a dedicated drive & a Mexican restaurant right next door within walking distance. I was very happy with the rate & accomodation.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Donna W, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel near at the Mexican restaurant. We are all looking forward to your next visit and hope it will be just as enjoyable.

Front desk service the night we check in was phenomenal. Housekeeping could be improved headboards and topof mirrors were very Dusty. Poorly vacuumed. Door was difficult toopen to get into the room. There was dirt and dust in the dresser drawers. Also holes in the fitted sheet on one of the beds. Towels were swapped out but less left. The heater in the room sounded like a helicopter. For being a smoking room the room smelled great!! The bathroom was very clean.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Greenville, responded to this review
Inspire42086641194, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. I want to assure you that we do engage in deep cleaning processes and we appreciate that you've informed us of a need to address housekeeping policies and procedures. Thank you for your comments. We hope to see you again and to impress you with our improvements.