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Best Western Hotel Gold Country Inn, Grass Valley

3.5/5  - basé sur 437 notations.
972 Sutton Way, 95945-5177, Grass Valley, United States - Voir l'itinéraire
Best Western Gold Country Inn - Façade Best Western Gold Country Inn est idéalement situé dans le centre de Grass Valley. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Blotti aux environs de Nevada City, cet hôtel de Grass Valley permet à ses clients de bénéficier d'une escapade placée sous le signe du confort, du repos et des loisirs. Les personnes à la recherche du lieu de réception de mariage ultime trouveront ici, dans le Gold Country, le cadre féérique où fêter leur union. Que vous prévoyiez une célébration somptueuse, une escapade amoureuse ou quelque chose entre les deux, le début de votre histoire se déroulera au meilleur endroit possible. Nous sommes le seul hôtel de la région possédant une piscine et un Jacuzzi®, qui seront parfaits pour se détendre après la cérémonie. Proche du centre de Grass Valley et de Nevada City, l'hôtel permettra aux clients d'explorer la région facilement. Rendez-vous au parc des expositions pour assister à l'un des nombreux événements qui s'y déroulent toute l'année, ou venez pour les sports d'hiver et allez faire du ski à Boreal. Quels que soient vos projets, démarrez chaque journée avec un petit déjeuner chaud complet. Une gaufre chaude, un vaste choix de fruits et de pâtisseries, des céréales, du yaourt et du café 100 % Arabica vous attendent tous les matins. Une situation pratique près des magasins et des restaurants garantit à nos clients de pouvoir profiter de tout ce que la région a à offrir. Randonnée, camping, canotage et pêche comptent parmi les activités de prédilection auxquelles s'adonner en été, tandis que les visites des caves de vinification et des restaurants locaux sont incontournables quelle que soit la saison. Même les voyageurs d'affaires travaillant pour le Grass Valley Group ou la base aérienne de Beale trouvent le temps pour faire un peu de tourisme. Nous accueillons tout le monde dans notre hôtel de Grass Valley, des équipes de pompiers et de construction aux employés de KACO Energy. Grande attraction culturelle, l'Empire Mine How est également un lieu de réception très recherché pour les mariages, avec le lac Scotts Flat à proximité pour prendre les photos. Le parc d'État historique d'Empire Mine et le Bourn Cottage constituent une toile de fond romantique pour les nouveaux mariés comme pour ceux qui fêtent leur anniversaire de mariage. Réservez une chambre calme au Best Western Gold Country Inn dès maintenant !

Best Western

Hotel Gold Country Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 437 voyageurs
Note attribuée
Excellent
124
Très bon
145
Moyen
83
Médiocre
62
Horrible
23
CONSULTEZ LES AVIS POUR
En couple En couple
115
En famille En famille
180
Escapade entre amis Escapade entre amis
41
Professionnel Professionnel
60
Voyage solo Voyage solo
26
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Nice motel and pet friendly"

4
05/11/2018

We booked this hotel because we were attending a wedding in Nevada City. Nice hotel, clean rooms and grounds, staff are nice, very pet friendly (our room had a sliding door out to a grassy area), great continental breakfast/free coffee and juice, and minutes away from Nevada City and Miners Foundry (where the wedding was), I'd definitely stay here again if I'm ever in the area and need a pet friendly motel.

"Clean, convenient, safe"

5
31/10/2018

I have stayed twice at this property. Clean rooms and the area is safe, no highway noise but close by for travel purposes, hot tub jets are GREAT, staff very friendly and helpful and they serve with a smile

"Average @ best"

3
06/10/2018

Room decor was updated at least and the price wasn't bad but man was this place noisy and the mattress seemed like it was pretty old. Not sure if they allow pets but there was a dog barking in a room next to us.

"So Very Pleased with our stay at BW Gold Country Inn!!"

5
13/09/2018

This hotel is our #1 go to hotel when we stay in the Grass Valley area. The staff is always so willing to accommodate us in every way they can. As an example, when I originally made our reservation earlier in the year, the only room available was a single queen ADA room. I was wanting a Dbl Queen room but went ahead and booked the reservation anyway. The gentleman that helped me make the reservation suggested that I try calling back closer to our stay date and if they had any cancellations for the kind of room I wanted they could easily change my reservation. So I did just that and they ended up getting me into one of their larger rooms. The room was perfect! Very large and even had a kitchenette setup in it. Plus the location of the room could not have been better. My husband and I were staying there with our classic cars and the parking in front of our room was ideal for parking our cars without worry of them being damaged in any way.Even though this hotel is one of the older BW's that we have stayed at it is always well maintained and very clean. Thanks to the staff and their hard work for making our stay a comfortable one!

"best value"

5
10/09/2018

We have stayed at this Best Western many times and have never had any problems, rooms are clean and the staff are all very helpful, with directions or places to eat or shop, coffee in the lobby is always fresh, no matter what time of day.

"Manager unresponsive"

2
03/09/2018

Pool down for the majority of my stay. I booked this hotel specifically for the pool.Under construction...so no naps! Had to ask for toilt paper three days!I reported issues to the front desk AND left a voice mail for the manager while I was there. Manager never responded. Great property in a great location, but poorly managed.

Rosa T, Manager at Best Western Gold Country Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A Gem in Pinedale"

5
28/08/2018

I love BW's for their consistent quality, affordable accommodations and yummy breakfasts. The Pinedale BW is no exception. This hotel is my only choice when traveling to that area. I would recommend this hotel to anyone traveling to/through Pinedale.

"Excellent"

5
24/08/2018

Love to come back !!! and get the same room. Hope to run into the same folks that were there when I was. It was soo welcoming !!! The BreakfastCooks were great with all of the selections offered. Wish I had that every day.

"Just traveling through"

4
17/08/2018

I was on a road trip with my daughter and her friend, so just decided to stay on a whim at Grass Valley, Ca. We called to make reservations and Stephanie was very polite, she went above and beyond to make us feel welcome. She also made sure we got Best Western points for our stay. I often book through Expedia or other third parties but I am discovering you don't earn points when booking this way and can often get just as good a deal by calling hotel direct.

"Great stay over Memorial Day weekend"

5
30/05/2018

The staff here was warm and welcoming. The lobby and grounds are a comfortable place to hang out. Internet is great. Breakfast is great. It's in a nice setting, close to Safeway, Walgreens and CVS. We completely enjoyed our stay here.

HAMID K, General Manager at Best Western Gold Country Inn, responded to this review
Thank you very much for your review Clara! Your business is very important to us and we value your feedback. We are thrilled that you had a nice stay and we hope you will come back and see us again soon.

"Blood Stain"

2
27/05/2018

I booked this room as a last minute busness trip. I checked and went to my room. Room smelled like it gad not been aired in days. Very musty smell. When i got into bed, ifound one if the pillow case had a blood stain on it.Then in the morning, I got into the shower and found no shampoo in the bathroo. and there was no shampoo in the bathroom. Older rooms. Not very clean.

Rosa T, Front Office Manager at Best Western Gold Country Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Place to Stay"

5
08/05/2018

It's an older property but with a lot of character. I didn't have any problems or issues with the I internet. Breakfast was very good and staff was excellent. Close to anywhere you want to go and there is plenty of great destinations near by.

Rosa T, Front Office Manager at Best Western Gold Country Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-273-1393. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"The Last Resort"

2
01/05/2018

I like Best Western Hotels, usually, and I especially like the breakfasts they offer. However, the BW in Grass Valley is a major disappointment. Besides being old and extremely out-dated, it appears dirty and has a poor First Impression. The carpets are grossly stained (every room I've stayed in has stained carpets - and I've stayed here a dozen nights or more in the last year) and the furniture isn't much better. If you're wondering why I stay so frequently when it's gross - there's just not many options in the Grass Valley area and I need to travel here for work. There's more expensive hotels, but the corporate bean counters don't approve of those expensive hotels. So, if you travel on a budget, stay here but do NOT take off your socks! The staff varies - this trip they were friendly and cheerful, but on most visits they hardly speak to you other than "driver license and credit card" - not even a please and thank you. And the breakfast...to be honest I've never eaten it. The bacon just doesn't look right and the eggs...um, yeah, no. I appreciate the bottled water they have available - but if they read this, maybe they will start putting them on ice so they are cold! (hint hint). Overall...I love this area and am grateful I get to come here for business, but this is my least favorite hotel that I stay in throughout the year, and I stay here out of necessity, not choice. It's generally busy, it's conveniently located, they have an outdoor pool and hot tub, and there's some positive reviews here, so take mine with a grain of salt - just don't forget your slippers!

Rosa T, General Manager at Best Western Gold Country Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Outstanding Breakfast"

5
29/04/2018

The outside of this location is a bit low key but the rooms are very nice, the staff is friendly and truly want you to be happy. The breakfast is outstanding! You will find fresh fruit salad, cereal, eggs, hard-boiled and scrambled, sausage, potatoes, biscuits and gravy, muffins, breads, waffles, special jams, condiments, additional fresh fruit and so much more. Corporate needs to come to this location and see what can be done in a relatively small space and have every Best Western follow suit no matter the size. Everything was fresh and attractively arranged. Coffee was in the lobby which was so smart, as was the juice. If you can't stay to eat in the dining room they will help you to take what you need on the road. It's a little close to highway 49, but that is convenient and it quiets down by late evening. Great stay!

"Business trip"

4
27/04/2018

Hotel staff was very friendly and professional . Hotel itself has a Great location, very clean and a good price for the area. Highly recommended if you want a quite good night sleep. Many places close by to eat at also.

HAMID K, General Manager at Best Western Gold Country Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-273-1393. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hamid Kazemi General Manager Best Western Gold Country Inn

"Quite & nicely maintained property"

4
14/04/2018

This is a pretty nice BW. It is a convenient location just off hwy 49. Ask for a room away from the hwy as it's quieter. Very pleasant front desk personnel. Clean & comfortable. Room 183 is upstairs away from the hwy & was very quiet for us.

"Moldy fruit and freight train plumbing"

2
10/04/2018

I'll never stay here again, if the traffic wasn't too loud, the plumbing when someone else took a shower sounded like a freight train. To boot they were very slow at refilling breakfast needs and I found moldy berries that turned me off from anything more than a yogurt

Rosa T, General Manager at Best Western Gold Country Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Interesting"

2
08/04/2018

The room sure was smelly. the carpet was filthy , we were afraid to take our shoes off. Definetly needs an upgrade . We had planned on staying in Nevada city and simply found this place as a last stop of exhaustion. I could do with a new paint job and a good clean that is for sure . ON the plus side the bed was clean and the linens were clean.

Rosa T, General Manager at Best Western Gold Country Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 530-273-1393. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hamid Kazemi General Manager Best Western Gold Country Inn

"Great Place to Stay"

4
01/04/2018

Was here for one night but I would definitely return. The room was clean, staff friendly, and the breakfast excellent! Waffles, eggs, potatoes, sausage, biscuit & gravy, along with cereal, oatmeal packages, yogurt, fresh fruit!

"All around awesome"

5
27/03/2018

I stayed here from 3/22/18 to 3/28/18. This is not in downtown Grass Valley but just a quick 10 or 15 min ride. Also very conveniently located across from the grocery store, pharmacy, Starbucks and close to restaurants. Initial impressions: the lobby was pretty, clean and the staff at the desk was awesome. Very helpful, pleasant, and all soles. RM 182, 2nd floor with a balcony overlooking the grass. The outside of the building is a bit dingy, but don't let that fool you. The room was great, clean, big, nice fridge and microwave and a very comfortable bed. After a few days: Still great, breakfast is very filling and the bacon is great. The staff is helpful, accommodating and all smiles. Even the cleaning staff are all smiles and greet you. My daughter came to stay with her dog and they were very accommodating, just the $20 night fee. There were plenty of places to walk the dog, and they really are very dog friendly. I absolutely enjoyed my stay and would stay again. I recommend them for many reasons: cleanliness, friendliness and a great breakfast.

HAMID K, Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We're glad to know you enjoyed our full breakfast. We hope you will come back and see us again soon.

"Older but decent"

3
12/03/2018

The room was older but appeared maintained. Bathroom was very clean, and the bed was comfortable. Everything (lights, microwave, etc.) worked correctly, Carpet and chair/couch were in dire need of a good cleaning. Hot breakfast (eggs, etc.) was included. Backs up against the highway, so if traffic noise bothers you, bring your earplugs!

HAMID K, Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good for the price, location, and the breakfast"

4
03/03/2018

It's not fancy. But, it's clean and well-maintained. The room (2nd floor of the main building) was quiet, spacious, and comfortable. The breakfast (included) was wonderful. There were many options that seemed freshly-prepared. The breakfast cook/attendant, Michael, did a wonderful job.

HAMID K, Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Clean and Well Run Hotel"

4
20/02/2018

The staff was friendly and efficient. The one-king size bed room was spacious, well maintained and clean. It had flat screen TV, small refrigerator, coffee maker, iron, ironing board, hairdryer, etc. All of the rooms faced to the outside of the building and next to a main street but even through the hotel was full it was quiet and we had a good night sleep. We spent 2 nights so we could explore the area.

HAMID K, Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Loved our stay"

4
29/01/2018

The hotel was really nice and clean. Good breakfast in the morning. Enjoyed our stay very much. The bed could have been a little more comfortable. But we were only here for one night so it was ok. Would come back again.

HAMID K, Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best thing was the breakfast"

2
25/01/2018

Hotel went through a cheap renovation. Clean, but a 2 star hotel. I found it to be expensive for the quality. Old bathroom. Old heater system. Shower was too soft. Just expect it to be a 2 star hotel. However, the breakfast had fresh berries, eggs, etc.

BestWesternHotels, other at Best Western Gold Country Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Restful"

4
03/01/2018

We have stayed in this facility many times over the past ten years. It has maintained a high standard over the years. The facility, amenities and personnel have always remained consistently top quality.

HAMID K, Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Clean and comfortable"

4
31/12/2017

My kids and I stayed here so that we could attend the Nevada City Christmas festival. It is in a great location, a short six minute ride outside of Nevada City. It was priced fairly considering we needed two queen sized beds (not an option if I had stayed right in Nevada City-I would have had to book two rooms instead of one!). The decor was slightly dated, but everything was clean and comfortable. The reception attendant was super nice and welcoming, answered all of our questions, and gave great advice. We would certainly stay here again.

HAMID K, Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"They can and should do better"

2
28/12/2017

This place looks better from the outside than once you get settled. For the positive comments, the reception staff was friendly and helpful, and the beds were comfortable with updated linens. From there it was downhill. Not sure how long it had been since our room had been rented, but it was probably only 55 degrees in it when we arrived. The room also had a stale smell to it that didn't go away with heat. It took the wall unit about 2 hours to heat the room. The carpets were not very clean, and the bathroom was outdated, with an old style low to the floor toilet, and patched but unpainted holes in the wall. With the heating unit off, the freeway noise is noticeable. However it does drop off late at night. For the price, the room should have been much nicer. Stay someplace else.

BestWesternHotels, Corporate at Best Western Gold Country Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good Hotel"

5
27/12/2017

In a great location, with a top line bakery with great coffee across the street. Breakfast is good, served from 6-10am. Nice big TV. A very upright, safe, and quite place to stay. We always stay here when visiting.

HAMID K, Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great place to stay in Grass Valley"

4
24/12/2017

We came down for the Cornish Christmas celebration and the hotel was perfectly located - walking distance from everything downtown. The room was large, clean, and well-appointed with great morning coffee service, a nightly cocktail reception and a generous breakfast buffet. The staff was very welcoming and the room was worth the extra cost when compared to other Grass Valley lodgings.

HAMID K, Owner at Best Western Gold Country Inn, responded to this review
Thank you for your response. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great value"

5
16/12/2017

When we arrived we were running late and lost and let's just say my stress level was at a 20! The staff was courteous and understanding and helped me calm down. We ended up getting to the event on time and everything worked out. We just wish we could've stayed longer

"Has what you need but here's the WiFi info"

4
16/12/2017

Basic motel with everything one needs....tv, microwave, refrigerator, minimal toiletries, pool, spa, mini workout room, awesome continental breakfast! But you can hear your neighbors and people outside pretty easily. Free WiFi but a little hard to access. The front desk tells you the website and then the password. But when you open your network it says that it is unsecured and it looks like you're already online even though I never entered the password. But...you're not online. You need to go to “add network” and retype in the motels network name and then you'll get a page to enter the password and you're good to go!

"Old but Clean Hotel"

4
10/12/2017

This is an older hotel & while the outside concrete staircases could use a facelift, I can't say anything else bad about it. The rooms were clean, it was very quiet, the beds are on the firm side. The breakfast incuded coffee, juices, oatmeal, fresh fruit, yogurt, hard boiled eggs (they weren't good, previously frozen) fruit cup, biscuits with sausage gravy, muffins, bread, english muffins, very good scrambed eggs, sausage, country potatoes & waffles with fresh fruit toppings. It's also very close to shopping, restaurants, grocery stores & only 2-3 miles from Nevada City. I was very happy with my choice to stay here.

"Cute Hotel close to shopping"

4
10/12/2017

This hotel was close to shopping & many restaurants & a short drive (2-3 miles) to Nevada City. The rooms were clean, the grounds were nicely kept, the beds are a little firm for my liking & the a/c & Heat worked great. Breakfast was good, oatmeal, yogurt, fruit (fresh & in a cup), muffins, bread, eggs, sausage, potatoes & waffles with fresh fruit. I would stay here again.

"Long Weekend Stay"

3
28/11/2017

This is an older, but clean and well-maintained motel located conveniently off the freeway and across the street from a large shopping center. We decided to use our reward points for a long weekend here, which caused some confusion and a delay at check-in. The Clerk had to call the chain to find our reservations (even though we had confirmations with us). He let us know that the motel was a franchise and we probably got a better deal through the chain than if we had booked directly through them (which made us feel as if were were somehow cheating the owners.) Our room was small but adequate. There was a construction job next door and we awoke to heavy machinery, back-up bells and loud equipment each morning at 7:00 AM. I'm surprised the City allows this, or that the owners couldn't work out an arrangement with their neighbors that would reduce noise impacts to their guests.

"Count on Best Western"

5
27/11/2017

I was in town to visit my daughter who lives and works up in the mountains. I needed a comfortable, affordable place to stay. The room was very comfortable and it even had a balcony. The staff was friendly and helpful. The internet was a little tricky to get on to but other than that - very satisfied.

"best wester grass valley"

3
31/10/2017

The motel was older but maintained. The staff seemed distant and unfriendly. They did preform their job functions. The area is currently under construction. Be careful of trucks and construction workers. The motel allows pets and that is why we chose the location. If the staff was more responsive and smiled, the trip would have been a ten. The hairdryer in our room failed to work. I reported that and the desk clerk seemed unconcerned.

HAMID K, General Manager at Best Western Gold Country Inn, responded to this review
Thank you for your comments. DMV is building a new facility next door and should be completed sometime in December 2017. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very pleasant hotel"

5
28/10/2017

Excellent service, conveniently located, with comfortable rooms. Also great variety on hot breakfast buffet, not just coffee and donuts. Bathrooms are a little dated but very clean and no issues. Refrigerator and microwave an added bonus. No in room safe.

HAMID K, Public Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We take great pride in providing our guests with a clean room, friendly service and a hot breakfast.

"Triple-check your reservation accuracy"

1
28/10/2017

The staff is not helpful, friendly, nor communicative. Especially regarding reservation errors, which they should offer solutions for. I did not get the room I requested, and the staff was not empathetic nor helpful in fixing the problem.

HAMID K, Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We apologize that there was an error with your reservation and that our staff was unable to offer a solution. Your business is very important to us and we value your feedback. We hope you will give us another chance and come back and see us again soon.

"Dated, but good location, breakfast & hottub"

4
24/10/2017

We stayed here with 21 family members in town for a wedding. Our room was fine for a motel, but I don't like the Best Western signature chunky pillows. And it was like water torture to be in the bathroom, where you could hear some water valve turn on and off every 20 seconds - but you couldn't hear it from the bedroom, which saved my sanity. (Room 172). The roll-away bed we added for one night was HORRID! We had to put the extra person in the King Bed with us or they wouldn't have gotten any sleep. But at least we were walking distance to grocery stores and restaurants and drug stores. Breakfast was better than we expected it would be - had it five times!

HAMID K, Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We apologize about the chunky pillows and we will have our maintenance team inspect the pipes in that building. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Clean and friendly"

5
20/10/2017

We had a lovely time at Best Western Gold Country. Check in was quick. Location was near highway but not too close for comfort. Near stores and restaurants. The breakfast buffet was good and the person maintaining the breakfast made sure everything was clean and full.

HAMID K, Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"not worthy of the Best Western name"

3
16/10/2017

this is a very old motel. I stayed 3 days and am sorry I did so. my first night at 6 PM there was no hot water. turned the hot water faucet on and waited five minutes. it never even got lukewarm. I called the front desk. it rang 3o times on a friday eve at 6 PM and no answer,,,,,,,hot water was a problem for all three days. sometimes I had it, but usually not.....mosquitos also a problem. and when the maid came in to clean my room every day, she brought a big German Shepherd into my room with her scary!!!!!

"Good visit"

4
12/10/2017

This was a good choice. Room clean and good location. Best Western usually has a good breakfast, this one not so much. Plenty of bacon and sausage, but the eggs resembled wallpaper paste. The beverages are in a separate room from the food, but they are available 24hrs. Location a bit noisy, but there were a lot of evacuees there escaping the fire so a lot was going on, it may not always be this noisy. I would stay here again. Very friendly staff. Good WiFi, but my phone had NO cell service. My sister's phone was fine. We had a pizza delivered from Lamppost. Pizza was delish, but it took 1 1/2 hours and they're across the street from the hotel.

"Best Western, Grass Valley is the best"

5
11/10/2017

Great accomodations and they took in evacuees from the fire!! Wonderful and inspiring!! I would come back here any time I am in the area! The staff are so accommodating and caring. The pool is great and they have a hot tub. It's all here.

"Weekend at Celtic Festival Grass Valley"

4
07/10/2017

Very clean motel, with excellent breakfast. Only complaint would be the freeway noise, and with the fan on it was mostly blocked out. The breakfast was quite good, with scrambled eggs, potatoes, waffles as well as cold cereal and drinks. In room internet was free, but slow.

"They Forgot Us"

3
12/09/2017

We stayed 2 nights here and the room was not cleaned after the first night. When we reported it they sent towels to our room. Not what we expected. The breakfast was fake eggs and Mc Donald sausages. The bagels are the best choice.

HAMID K, Public Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Our deepest apologies that you felt forgotten. Every guest is incredibly valuable to us and we take great pride in delivering excellent service. We hope that you will stay with us in the future as we assure this will not happen again.

"Two star experience but location is good for fairgrounds"

2
11/09/2017

The room was very generic and basic but the bed was comfortable. The bathroom had no vent so got really steamed up and the toilet was very small! The floor had not been cleaned properly as hair was found behind the door. The breakfast was very basic and could be improved on. The hotel is close to the Fairgrounds so is in a good location but that was all I can recommend it for.

BestWesternHotels, Corporate at Best Western Gold Country Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great hotel"

5
02/09/2017

First time in Grass Valley and decided to stay here. Was a great hotel, friendly staff and a wonderful HOT breakfast! Store across the street and restaurants within walking distance too. Will stay here again when in the area.

HAMID K, Public Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We continue to upgrade room amenities and hot breakfast items to ensure your continued satisfaction!

"Never to return"

2
01/09/2017

Poor wifi availability, Problematic cell service. Allow smoking outside rooms causing smoke to come into other people's rooms. Don't have bread for toast during the breakfast hour. Do not keep supplies like TP & tissue in bathroom next to breakfast room. They get notice of water being turned off during the night but don't bother to tell guests who may need water to take meds with in the middle of the night so bring your own water just in case.

HAMID K, Guest Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We apologize that you had to suffer a rare experience of water temporarily being turned off. We have complimentary bottled water offered at the desk 24 hours a day!

"Nice rooms"

5
01/09/2017

We were able to get a room last minute when my father was put in the hospital. Without having the time to check out the hotel prior were we very happy with the cleanliness of the room and hotel in general. The breakfast was very good with lots of options. They also had complimentary bottled water available.

HAMID K, Public Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We take great pride in providing our guests with a clean room, friendly service and a fond memory of Grass Valley.

"Unclean"

2
28/08/2017

There are so many things to like about this hotel, but one flaw seems to be overtaking the rest. It is not a clean place. It smells dirty, it is dirty. Things don't get cleaned right away. The rest of the service is wonderful. We complained about the smell in our first room and we were moved to a cleaner, nicer room. But still, it was not really up to standards. And there was an old hotdog on the ground just a couple of doors down, for a day and a half! Had to walk by it regularly. I was not confident about the cleanlines of breakfast, either, but the service was with a smile and always making sure the coffee was ready. Grateful to the staff for the relational part. Perhaps some of that energy could be spent on making the place nice, too.

"Rude owner, terrible air conditioner, and awesome waffles!"

2
27/08/2017

Friendly staff, rude owner. Have your credit card ready - absolutely no cash deposit! A hold will be put on your card for the amount of the stay. The room was clean and the bed comfy except it had a pipe sticking out from under the mattress. I tripped on it taking a header into the wall and ending up on the floor seeing stars. No apology offered by staff. Best suited for business. Many stores and restaurants across the street. Terrible, cheap, and very loud A/C units. Gave me a migraine which ruined most of my stay. Fuzzy t.v reception, really in 2017?? Wi-fi no problem. Nice clean little pool, jacuzzi and mini-gym. Best free breakfast ever. Truly a full breakfast and yummy waffles! Will never stay again and do not recommend. Due to very loud air conditioner, fuzzy tv, pipe under bed, and rude owner. Tips for travelers - always ask if A/C unit is loud and if it has a thermostat. It can really make or break a vacation or business trip.

BestWesternHotels, Corporate at Best Western Gold Country Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Have enjoyed staying at this hotel."

4
27/08/2017

Stayed 4 nights and it was quiet until Saturday night. People, probably kids, running up and down the halls. Pool was not heated. Great location. Was near the freeway but hardly heard freeway noise. Great restaurant, Paulettes country kitchen, right across the street

"Very nve"

5
21/08/2017

Great place to stay. The staff was very nice and helpful. The room was clean and comfortable with a nice king size bed. Breakfast was very nice with a lot of choices including fresh fruit. The only down was I didn't like their coffee too strong for me

"I would stay again,"

4
18/08/2017

The room was nice, everyone I dealt with was friendly. The place was packed with road workers with big trucks so parking was scarce. Really my only complaint was the remote to the TV didn't work, which is fine but when I called the front desk to report it, I was given instructions on how to use the TV manually???? I also reported it not working the next morning and when I checked out a day later it still was NOT working. The breakfast was good, lots of variety.

"AMAZING!!!!!!!!!!!"

5
16/08/2017

I said in my previous comments how amazing this place is. I would stay at that one again anytime and recommend it to everyone. the room was great the staff was even better and the pool was a perfect little plus for my kids.breakfast was EXCELLENT and made my morning smooth and stress-free just what we all want on vacation) the staff was great with my kids and the maids were so sweet and funny. they even gave me a couple extra make up wipes ( genius idea BW) I always forget them on my travels. I have told so many people that this hotel is a perfectly tucked away little gem near lots of little shops and a grocery store. THANK YOU best western I can't wait to come back again soon. Sincerely, Allie Espinosa PS Tim checked me in and he was great and smiled so big the whole time, and I forgot the gals name who checked me out she was working the morning of 8/11/17. she was the sweetest thing ever and my kids loved her!!!

"Meh."

3
15/08/2017

This older hotel boasts a few single story rooms with enough room under the exterior door for small critters to crawl in to join you. The decor is aged and in need of a major face lift. The bedding crinkled made me feel as though the linen had not been changed. I would not stay here again. Staff seemed uninterested in being friendly.

"Stay at Gold Country Inn in Grass Valley California"

4
14/08/2017

Great location, great pool and hot tub, family friendly. We went to Grass Valley for the fair and it was centrally located, comfortable beds and we had two rooms which was an excellent bonus traveling with the family. I have stayed at this location several times before and have always enjoyed it for these reasons.

"Free Breakfast and a Pool...but don't look down."

3
08/08/2017

I hate to give a average review to a business that have such caring, pleasant employees but... This motel is right off of the freeway even though you will not be bothered by the noise. The grounds are taken care of and a small, clean pool awaits. The parking in adequate and they provide a full breakfast in the lobby at no cost. The rooms are adequate in size with a refrigerator and microwave but no table and chairs are provided to eat. There is a great exercise center and a self-serve laundry. The major problem is the cleanliness of the floors throughout the entire facility. Our carpeting was filthy and looked very old even though we were told that it was only one year old. All public bathrooms were un-swept and dirty. Our bathroom had an empty beer can in the corner left for us as well as the hair on the floor. I am hoping that more care is provided to the rest of the cleaning. The man working when we checked in on Wednesday, August 2 in the afternoon went out of his way to provide excellent service to us by searching for and providing us with a portable fan because I cannot sleep without a fan and had forgotten mine. He really saved my stay and helped make it pleasant. I want so much to give a higher score but just cannot. If you can overlook the dirty floors this is an excellent and comfortable place to stay.

HAMID K, Front Office Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We appreciate the feed back and we will do our diligence to make sure the rooms carpets are shampooed more frequently for your comfort.

"Pleasant enough."

3
07/08/2017

The staff was pleasant and tried to accommodate to your needs. The property is beginning to show some age and wear, although the grounds were well kept and the rooms were clean. The motel itself, is somewhat removed from the downtown area and other activities in the historic area of Grass Valley. Only one close by restaurant which was mediocre at best. A little pricey for the area and acommodations

HAMID K, Front Office Manager at Best Western Gold Country Inn, responded to this review
Thank you for your stay. We're glad you had a pleasant evening. Although we are not located right down town that make for a more peaceful setting and just a 3 minute drive to get down town to more desirable dining.

"A Quiet, Refreshing Night's Stay"

5
24/07/2017

Best Western Gold Country Inn, Grass Valley, CA, offers quiet, clean, comfortable rooms, efficient check-ins, and a full breakfast with hot and cold menu options, served promptly at 6:00 a.m., enabling travelers and business folks to start their day early. We did have a bit of a problem connecting to WiFi, because the hotel was in the process of switching from one service to a better, faster version. By now they will have completed the transfer, offering a strong, speedy signal in every room. It's a delightful stay!

"Best Western Gold Country Inn"

5
09/07/2017

We had excellent caring service. We loved our clean room and the pool .?The breakfast was excellent . Loved the waffles cand fresh fruit. We asked for a different pillow and got one promptly. My family has been staying here since the it was called the Gold Country Inn. The location is near local groceries restaurants and gas stations.Highly recommend.

"Meh!"

3
09/07/2017

Adequate for a crash pad. Whole family stayed here instead of another nearby place. We'd been here before, but this time we thought we might get a better location because we booked 5 rooms 2 months in advance. If you're just passing through it's an adequate place to stay. If you're planning a family event, maybe not. Not what I'd call a destination accommodation.

"Restful vacation"

4
07/07/2017

What a pleasure to wake up each morning and enjoy such a lovely and fresh beaskfast! We found your place quiet and charming with a great feeling of privacy even though we were right off the highway. Thanks for the stay, we would stay again if in the area.

HAMID K, Guest Relations Manager at Best Western Gold Country Inn, responded to this review
Excellent! Glad to hear that you had a wonderful stay! Thank you for responding, we will keep up the good work to ensure that your future visits remain extraordinary!

"Nice family hotel!"

5
06/07/2017

Had a great stay at this hotel. 2-room suite was perfect for our small family plus dog. Perfect for 4th of July weekend. Love that they allow dogs at Best Western hotels - makes it so much easier to come back and enjoy again!

HAMID K, Guest Relations Manager at Best Western Gold Country Inn, responded to this review
Perfect. Thank you for your response. Glad to hear that you enjoyed your stay with us over the 4th of July weekend. Yes we are happy to see those pets!

"Great place to stay"

5
06/07/2017

We always stay here when in Nevada City. Incredible variety for breakfast, friendly staff, quality wifi connection, nice pool. Location is very central, ample parking, and large property. Highly recommend!

HAMID K, Guest Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your generous response. Sounds like you were satisfied with the accommodations, which is what we strive for!

"Not Alot of Choice in Grass Valley"

3
06/07/2017

We showed up around 1 pm and they had a room that they let us check-in. Front desk very helpful! This is a dated Best Western. All entrances were outside and 2 stories. Didn't look like the photo. Breakfast was marginal for a Best Western.

"Dated property, but definitely would stay here again"

4
04/07/2017

This is an older property that has had a handful of upgrades over the years. The interior of the rooms is fairly modern while the exterior maintains it's rustic charm. The breakfast is decent bordering good, but that's all I can give it unless they take a little extra care in upgrading the quality of the food that they serve. Would also be nice if they cleaned things up a little bit to get rid of the lingering stale odor of many past meals. When the hotel is full, the parking lot is insufficient for the number of vehicles on property. Parking spaces should be assigned based on your room to avoid forcing someone to park on the opposite side of the property for the room they are in. The mental neophytes with their phallic extensions, otherwise known as off-road vehicles, should be forced to park off-site.

"Gold Country Inn - Grass Valley"

3
03/07/2017

Housekeepers were clearly not happy with pay rate that was apparently below minimum wage. Our room (160) at check-in had a dirty/used bar of soap in the tub/shower and leaves and pine needles on the carpet. The room was not serviced in our absence at all after the 1st of 4 nights. Front desk clerk by his statement had no one to provide service at about 6:30pm when advised.

"Very nice hotel"

4
28/06/2017

Hotel is very nice. Rooms are clean and comfortable. Staff was very helpful and nice. The hotel is located in a nice area in Grass Valley. Close to Nevada City which has a lot of nice shops to go to. I would also recommend stopping at Three Forks Brewery, a very nice place to get something to eat and have a beer.

"Family get together"

5
27/06/2017

Large family get together for a wedding. Swimming pool electricity/filtering broke down last day but pool still available. Bathroom fan dysfunctional but we never reported it. Night clerk was especially fantastic (J.C.), Breakfast staff were just okay, not very friendly and didn't keep up very well with replacement of food items, especially in the last hour.

"Nice but a bit pricey"

4
26/06/2017

I stay at Best Westerns regularly. Overall the quality of the rooms, bedding and breakfast is,always reliable. This one is no exception. The outside appearance is very nice but the room rates seemed a bit extreme. It was probably 30-40% higher than the average rates. Not sure why. Perhaps location I suppose but just seemed a bit over the top.

"A very average place to stay"

3
26/06/2017

Room 165, a double queen room. First, bathroom overhead light didn't work. Promptly fixed, but why didn't housekeeping report this. TV would not turn on, either with remote or direct button on TV. Again fixed promptly. A couple of insects discovered in the bathroom. Toilet needed to be coaxed into actually flushing contents. Free breakfast seemed adequate but best breakfast in town across the street at Paulette's Country Kitchen, ich we patronized. Plus factor is location, with CVS and Safeway across the street. Overall, nothing great, but nothing terrible either.

"Weekend get-a-way"

3
24/06/2017

This hotel is in a great location but it is only average at best. The room was a large suite with a separate bedroom, which was very nice. From a cleanliness standpoint the room was ok but, except for the office entrance, the exterior of the property needs a lot of work and the entire property needs to be refreshed. The service was also poor; we were gone all day and when we returned at around 5:00 pm our room hadn't been serviced, when I called the front desk he said that all the housekeepers had gone home for the day but he would be happy to bring us some towels; it was clear he was the only person on duty for this property. The complimentary breakfast was ok but the space is small and very crowded. Would probably look for somewhere else to stay in the future.

"Continued outstanding"

5
19/06/2017

This Best Western, Gold Country inn, is quite excellent. I must admit that it has one of the best breakfasts you'll ever encounter. I highly recommend this hotel but book early because everyone else also knows this is so good.

"Fleas, hooligans, and a robbery"

1
13/06/2017

Our room was broken into, and valuables were stolen. The staff didn't seem even slightly surprised at this. Teens with fowl mouths who weren't actually staying there occupied the pool, and...the room had fleas. Worst Western is a more appropriate name.

HAMID K, Public Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Please contact our manager to resolve these issues. We are happy to work with you and find a solution if you feel you were taken advantage of or treated badly. We understand you're being upset but contacting manager about finding a solution is usually a more mature and effective idea than leaving snide remarks on a review site.

"2.5 Stars out of 5"

3
12/06/2017

Basic average little hotel. Check in was easy, clerk was friendly. Room was fine but nothing overly special. Beds were clean and comfortable. Plenty of towels. Carpet needs to be replaced but not disgusting by any measure. Got a decent nights sleep. Stayed on the ground floor, could hear the people above us walking around and people walking and talking outside. I would stay here again but just know that this hotel is what it is....

HAMID K, Guest Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We continually make improvements to the hotel to increase guest satisfaction. We do recommend that an upstairs room should be requested if you're concerned about noise from guests above.

"Grass Valley Best Western"

5
11/06/2017

Grass Valley Best Western offers clean and comfortable rooms. The staff was extremely helpful. There was a good selection of items for the breakfast. Very helpful staff. We will definitely stay here again the next time we are in the area.

HAMID K, Front Office Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We're glad to hear you found your room to be clean and comfortable. And glad to hear our professional staff treated you great!

"Best Western Grass Valley"

4
11/06/2017

Having stayed at this motel previously I was less satisfied with my stay. Check in was confusing and finding my room confusing. Check out made up for the poor check in experience. Woman on duty was pleasant, friendly and very helpful. Location is great.

HAMID K, Front Office Manager at Best Western Gold Country Inn, responded to this review
We're glad to hear you had a great stay. We'll look into these issues and hopefully your next stay will meet your exceptions.

"Would not stay here again."

2
06/06/2017

First clerk tried to give a the wrong room and it was being worked on. New room didn't look clean had odor, bathroom was dirty, carpets were stained and looked dirty. Internet didn't work properly. Stayed two of the three nights booked. Refused to stay the third night left to find new room in another hotel chain for the third night in the area.

BestWesternHotels, Corporate at Best Western Gold Country Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"An adequate stay"

4
05/06/2017

This Best Western appeared a bit dated, though the room was clean except for a used coffee grounds cup still in the coffee maker and the TV remote did not work. As we arrived rather late in the evening, we had to drive all over the parking lot to find two open spaces.

"A delightful pause to our busy day!"

5
02/06/2017

We got to the Best Western in Grass Valley around 8:30 in the evening and they had all three of our rooms ready to go. Two regular rooms and one “accessible” room. I can't report on their breakfast, though, as we went over to our relatives for a sourdough pancake breakfast instead. (They've had the same starter for forty years.) Our room had the usual equipment that is expected in a room these days – refrigerator, microwave, and hair dryer. There was an iron and ironing board in a nice-sized closet and there were outlets for charging electronics on all the lamps (desk and nightstands). The bed was easily accessible from both sides which is a forgotten touch in too many motels these days. The main area was very clean and definitely comfortable. The carpet in the room was very clean but unfortunately, there were a couple of stains in the carpet between the microwave and the bathroom sink. I'm not being critical of the motel here. You have to offer in-room coffee these days so you just can't avoid it. Besides the stains, that carpet was clean. The highlight was the bathroom. They had one!! Too many motels these days split the bathroom with a sink and counter out in the room and the tub and toilet crammed into a space smaller than a closet. (I never know if I should stand in the tub to close the door or stand on the toilet to close it.) Although I am only on crutches right now, I know that a wheelchair is somewhere in my future so I pay attention to rooms from that standpoint. The bathroom here was absolutely great – there were grab-bars for the toilet and grab-bars in spades for the tub. Most motels will have only one set of grab-bars in the tub. The room had two sets—one for a person able to stand with some help, and one lower set for a person taking a bath. Note two soap dishes as well. And an absolutely brilliant stroke was putting the shower control handle off-center so it was closer to the edge of the tub. A person in a wheelchair can get at it a lot easier (see the picture below). It's the first time I've seen that and wish I had it in my tub at home. The other item of note was the bath bench for the tub. Until this year, I have only seen a bath bench one other time. The other bench was put across the bottom edge of the tub using a piano hinge and a slab of plywood. This bench is very well crafted and carefully thought out. It had cushioning to protect the tub from the metal framing, solid hinges, and a latch to hold it out of the way when it is not in use. A pat on the back for a good design job!!! There was an issue that did get our attention the next morning before we left. The property next door was having a basement put in and the backhoes started work at seven in the morning. We were up by then so it didn't matter to us. By the time you read this, they'll be long gone so it's nothing to worry about. We would definitely stay here again.

"Nice hotel"

5
29/05/2017

We stayed here the weekend of May 20-21. The staff person at the front desk was friendly and polite, the room was clean, quiet and the beds were comfortable. The breakfast was good and there were a variety of foods to choose from.There is a grocery store across the street and other little shops, like a yummy yogurt shop. It is a short drive to downtown Gras Valley, Nevada City and the Empire Mine Historic Park. We will choose to stay here again.

"Good location"

4
26/05/2017

Located between Grass Valley and Nevada City. and across the street from a small shopping center. A short drive to the Empire Mine and many restaurants in the area. When checking in as for a quite room as there is construction right next door. We had a very quite room in the back of the Inn.

HAMID K, Guest Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your review. There is currently construction on a new DMV next door to our property. It is only on the office side and does not go on during the weekends. And we try to keep people away from that side of the building on weekdays as we cannot control the morning noise they create. They appear to be making good progress so we hope it will be complete in the coming month.

"Not worth the price until the hot water is fixed"

3
25/05/2017

After 5 minutes of a cold shower, we called the front desk and got this answer "Uh yeah, we need to replace the hot water heaters in that whole building. Sometimes you have to turn on the sink at the same time to get hot water in the shower." So much for getting important information during check-in. VERY unimpressed. It may be clean, but between the smell of weed wafting through the walls and the hot water issues, I'd rather stay somewhere else.

HAMID K, Guest Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. Water heaters have been replaced and updated, that is not correct information, hot water should come on immediately without any sort of secret sequence. We do our best to rent to only the most wholesome people, but unfortunately an occasional marijuana smoker gets in, we discourage this action and penalize the culprit $150 to detour this from happening.

"Will always stay here"

5
24/05/2017

We always stay here when visiting my elderly auntie. Great location, clean room, friendly staff, good value. Even had a suite with a separate bedroom so my husband didn't wake me up at 5am. Wouldn't consider staying anywhere else.

HAMID K, Front Office Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We are always happy to serve you, we're glad you appreciate our hard work.

"Nice clean room "

5
22/05/2017

Our room was clean. The beds were comfortable. Safe way store and restaurant across the street. Pet friendly with an Outdoor pool. Breakfast was ok nothing to brag about. Located in between Grass Valley and Nevada City. Front desk person was friendly. In the 90s today, air conditioning kept room cool.

HAMID K, Guest Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response! We're glad you had a comfortable, and enjoyable stay. If their are suggestions you think of in the future, please let our staff know.

"Great Night"

5
22/05/2017

Great Stay, comfortable Bed, good Breakfast, great staff, nice pool, nice hot tub, relaxing visit and relaxing stay Tbank you for making this a pleasantly relaxing visit for out family ! Shower took along time to get warm. Other than that everything was great!

"Dated but clean"

2
01/05/2017

This property is overpriced for the age. We had a no smoking room but people 2 doors stood outside their rooms and smoked. No maps to show where the room was and the young man at the front dealers not friendly.

BestWesternHotels, Corporate at Best Western Gold Country Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Clean & Friendly"

5
25/04/2017

The rooms were clean and comfortable and the staff was friendly. Each and every one of them went out of their way to be helpful and meet our every request from an early check to loaning us a wine opener and scissors. The breakfast was well prepared and adequate.

HAMID K, Guest Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We are pleased to hear that you found your stay to be pleasant and comfortable. Our employees are the best and they take great pride in what they do here, they you for acknowledging their hard work!

"Ok hotel"

3
23/04/2017

Over all the hotel was OK the bed was comfortable, breakfast good/standard the hotel was clean enough, I would stay again there were a few minor issues that I think management can rectify & most likely if I stayed again would not notice issues. The hotel seemed to be slowly up grading.

HAMID K, Guest Relations Manager at Best Western Gold Country Inn, responded to this review
Yes we are continually upgrading for your enjoyment. Thank you for your comment as we strive to be more than ok to every guest that comes threw our door.

"poor service"

2
22/04/2017

stayed 4 days, key cards did not work each day, one time, twice in one day they had to be fixed, front desk, said 1st time they had checked us out by mistake, from then on just said, sometimes this happens. Large metal piece sticking out from frame, had to use our pillows to not bang into it, no maintenance to fix it until following day, Breakfast ran out of paper plates, told guest to try using a bowl, I pointed out they were located across from a supermarket, couldn't they get some, that led to staff discussion within earshot, of how to pay for it, and the "I'm not paying for them etc.". I would think there would be petty cash, since there is a coin laundry and vending machines on site. There was not one ashtray outside for smokers so cigarettes were thrown about.

HAMID K, Public Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response. We are sorry to hear that you had a less than perfect stay. We value these comments so that we can continue to become a better operating hotel. We are sure that your next stay with us will be much more comfortable. Thank you.

"Good place without breaking the bank!"

4
17/04/2017

Stayed at the Grass Valley Best Western Gold Country Inn for a week- good location, quiet in the main bldg., good breakfast each morning, clean, kept up well each day. Near freeway but not noisy (in the main bldg.), Worth a repeat.

HAMID K, Guest Relations Manager at Best Western Gold Country Inn, responded to this review
Thank you for your response! We're glad that you had a wonderful stay, at a great value! We look forward to seeing you again!

"Bad Experience"

1
11/04/2017

We have stayed in several BW hotels, but this could be our last visit. The young men in t-shirts who run the desk never mentioned we'd be over-charged for our room by $100 - good luck getting it back!

Rosa T, General Manager at BEST WESTERN Gold Country Inn, responded to this review
We are sorry for the confusion. The $100.00 is just a deposit hold on the credit card which was released when you checked out.

"We'll stay here again when we visit family"

3
06/04/2017

Steven in the front office was very friendly and welcoming. He is an asset to your business, so take care of him and keep him. The room was clean, but some trash under the bed skirt was left from a prior guest. There was a hotwheel under the desk. This type of stuff doesn't really bother me. I mean if it was a dirty diaper or something I'd be upset, but a cup and a hotwheel I'm okay with. Housekeeping could've been a little more diligent. I will stay here again, and the only reason I didn't give it another star is because of the complimentary breakfast, not because it was bad or anything like that, it was actually quite good, it's because we came in 15 minutes before it was supposed to end and stuff was already put away. The guy who was putting it away had a little bit of an attitude about us wanting to eat. Then while he slammed stuff around in the kitchen it actually made me feel guilty for wanting to eat. Why advertise it to end at 10 if you're rip it all down at 9:45?

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! We are glad you had a wonderful stay! We will continue to strive to make every guests stay more perfect each and every time!

"If so only care about so called "Value", then maybe this is the place for you."

2
02/04/2017

There was a hairball that came up in the tub in my sister's room, which disgusted her. My bed looked like someone had already slept in it. The key cards were pathetic; they just did not work properly. This was very distressing at 10:30pm when you had to walk all the way back to the office for a new one which might or might not work. There is a fair amount of street noise. There is no elevator so you have to lug your stuff upstairs. The night guy was not so pleasant. Everybody else was nice.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. we will certainly address these issues to ensure that our guests only have the most exception experience here!

"Nice clean place to stay"

4
10/03/2017

Nice clean and place to stay, parking was good, service was good, breakfast was ok, nothing to write home about. will probably stay here again due to the limited places in this area, Had a bad experience at another place and walked out.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
We are glad to hear that you found your stay with us appeasing enough to consider staying here again in the future. Our rooms are and property are undergoing renovations and upgrades so it is likely that you will find your stay to be even more enjoyable each and every time you stay with us!

"HORRIBLE HORRIBLE HORRIBLE"

1
05/03/2017

The worst stay me and my family have ever experienced in a hotel. There was a group of rowdy people next to us up the whole night making loud noises and yelling. Me and another room with friends we booked at the same time with complained a total of 4 times and the staff talked to the people but did nothing further, and the noise went on till 3am. This was a terrible stay and never will be staying here again, nothing was done but a quick please quiet down and no rest or sleep happened for me and my family or the friends with that also complained to the staff.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
We are very sorry to hear that you found your stay less than perfect. Unfortunately unruly guests can be a problem at any hotel experience. We are sorry that you felt our staff did not respond more effectively. Our property is generally very peaceful and we think that you would see that if you decided to stay again.

"Best Bang for your Buck"

5
28/11/2016

The staff was friendly and helpful. The rooms were clean. Breakfast was great...simple...but consisted of eggs, potatoes and bacon or sausage...oh and waffles...can't forget about the waffles... =~) Overall great stay.

"Gouged and left awake by thin walls"

1
27/11/2016

We arrived on the Friday evening after Thanksgiving after a long 10 hour drive. We did not have a reservation and apparently they only had a couple of rooms left which led to the $230+ room. Nobody likes to be gouged but ok supply and demand I get it. We were tired and could not drive any further so we took the room. We ended up in smaller building detached from the main hotel. The walls were so thin that we could overhear a basic and not loud conversation in the room next to us that went well past midnight. The shower drained slowly. Something was scratching in the walls all night too, likely a mouse but we could not confirm. Otherwise it was pretty standard and ok. Also, I will never walk into a Best Western without a reservation again on a holiday weekend. I should have known better but it's sad to me when a business takes advantage of people like that. Since there are so many other options this is my last time going to a Best Western.

"Comfortable and updated"

4
20/11/2016

The property seems to have been built a few decades ago, but has been well taken care of and the rooms are updated and clean. Hotels with paper/plastic water cups and Styrofoam coffee cups are an indicator of quality for me, Glassware and ceramic coffee mugs just seem to indicate a greater degree of care for the client. This property had the former. Coffee maker, refer and MW were in residence. The breakfast was excellent - scrambled eggs, bacon/sausage and "home-fried" spuds were a plus along with the usual fare. Very friendly staff. Reasonable rate for the "neighborhood". Found on Hotels.com. Try to stay away from the rooms at the very rear of the property as they abut the freeway and are a bit noisy. All-in-all, a good stay. Oh - the wi-fi was fairly fast.

HAMID K, Public Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We are delighted to hear that you had an enjoyable stay! We have recently updated our breakfast menu to include some of those items that you mentioned and we are continually working on making our wi-fi as fast as possible as we know that is important to the needs of our guests. Thanking for staying with us, and we hope to see you again!

"Always Best Western!"

5
18/11/2016

Great breakfast, bed exceptionally comfortable, appreciated the very flexible and convenient shower head, and staff very friendly. I always stay BW and have stayed at this one repeatedly over many years.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We're very happy that you had a comfortable stay. Thank you for choosing Best Western again and again. We all take great pride in meeting the expectations that our loyal customers have come to expect from our brand.

"Overall Experience was very Good"

4
18/11/2016

Check-in was a breeze and staff was very courteous. Room was quiet and well maintained. Sometimes the toilet would run continuous unless we shook the handle. Refrig made loud popping noises when running. My fault for not mentioned it to staff. However the overall experience was good.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! We're glad to hear that you found our staff friendly and knowledgeable and your accommodations were comfortable. Yes please let us know about any issues so that we can address those immediately. We have located those problems since and taken care of it so that next time everything should be more perfect.

"One of the best"

5
18/11/2016

Very pleasant stay room was very nice they made us feel very welcome even with the dog grounds are very well kept and breakfast smelled really good in the morning the staff was very professional and helpful

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. It's wonderful to hear that you rank us among the best. We take great pride in providing excellent service and comfortable accommodations at a very reasonable price. And we look forward to serving you again!

"One night stay"

4
17/11/2016

Clean and fairly quiet. Nice staff and breakfast included and pretty decent food, waffles, toast eggs bacon fresh fruits waffle toppings and more. The front desk staff is very informative on what to do and where to go. There is a pool onsite and the exterior of the building has been kept up properly. Decent price for everything you need. Located between grass valley and nevada city a couple miles to each city.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We are thrilled to hear that you had a wonderful stay here. As you mentioned we are located just a few minutes between the lovely cities of Grass Valley and Nevada city, where there are a number of fun attractions to behold.

"Great staff"

5
14/11/2016

My 96 year old Mom in law needed a downstairs room and the hotel staff took extra care to make it happen. The room was priced well and clean. The free breakfast was GREAT ! I The breakfast burritos were especially good...thanks Gold Country Inn.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We're glad that you enjoyed your stay. We are continually making improvements to our breakfast. And we appreciate you recognizing our excellent staff as they take great pride in providing wonderful service.

"Nice stay, nice price"

4
11/11/2016

I was there on business so I stayed about a week, they had a hot breakfast with different items so I didn't have to eat the same thing every day, that was nice. The room was comfortable and the staff were nice, and it was half the price as the place down the street!

"Wonderful!"

5
10/11/2016

Stopped at Best Western Gold Country Inn on the way home from a business trip. I had a nice clean room and restful night. I left early the next morning and it wasn't until I arrived home that I realized I had left my backpack in the room with all my medication. I called the hotel and them sent my pack the next day via UPS. Everything was still in the pack, including my travel money. Thank you to Genny my housekeeper, Sharon her boss and management for their honesty and help.

"Okay for the price"

3
09/11/2016

Traveling with family for an event - We had a double queen room upstairs - no elevator - the room, at first appearance looked somewhat updated - however the bathroom fixtures were outdated, color toilet and older style tiles in shwoer, but the toilet flushed well and the water pressure for the shower was fantastic, however it had not been dusted in at least a month - there was heavy dust on the table tops, table bottoms, headboards - the room had an odor to it, it was a rainy weekend, and I had to keep the AC on to keep the odor at bay. - However, we had a heavily discounted rate and our stay was for two nights, as long as there were no critters running around I was okay with the dust. The room was dry and away from the freeway, so the noise was less, but not optimal. The breakfast was okay, the coffee in the lobby was good. We had the Do Not Disturb sign on the door and housekeeping honored that. Even if I had the same rate, not quite sure if I would stay here again. The stairs on these older knees and luggage was a challenge.

"Rude check in clerk"

3
07/11/2016

Did not even say hello, did not state where the breakfast is or what time, did not explain wifi, did not say thanks, actually should not have that job. Other than that person the hotel was nice and the breakfast was ok.

"Goo0d place!"

5
31/10/2016

Dog friendly and helpful staff. Stayed there a few times and will return again. Rooms clean and modern. We like BW hotels when traveling. Need to get reservations early during tourist season as these fill up first.

"Avoid"

2
29/10/2016

Outdated rooms and the safety latch was not functional. Too much unsavory activity in the parking lot. Not for the older traveler. Breakfast was decent. I was uncomfortable enough to before the second night. It is place for out of town workers and they are cool. It is just not cool for the average traveler in my opinion.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. Wish you were more detailed with your complaint. Our parking lot is well lit and a staff member is on the premise 24 hrs, and we discourage any sort of "unsavory activity" and non guests from having any place on our property. I assure you whatever you saw that brought on this discomfort was not normal. We have a very safe, quiet, comfortable, and secure environment 99 percent of the time. And the other 1 percent of the time we quickly solve the issue and remove any problem.

"Bathroom from hell."

1
17/10/2016

Toilet did not work. No solution offered. Very unhelpful staff. All they did was complain about management and tell us to call him when we got home. Maids did not clean or make up room in between the two nights we stayed there.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Roger, we are sorry to hear that we did not meet your expectations. However, our staff here did everything in our power to try and make you more satisfied. Your complaint about the toilet draining slow was met with an apologetic staff member who immediately sent maintenance to the room when they got on here the following morning. You were also offered to move rooms that evening which you insultingly turned down, and you were even given a discount on your room when you left. The reason your room was not serviced was because you left the do not disturb sign on the door which our outstanding housekeeping staff acknowledged.

"Real Estate Search"

4
16/10/2016

The hotel staff is friendly and accommodating. Rooms are clean, and comfortable. Internet is wireless and strong Breakfast is so so, but sufficient. The location is very central in town, also close to Nevada City and surroundings.

"Outstanding Hotel in Grass Valley"

5
06/10/2016

I have stayed many times at the Best Western in Grass Valley on Sutton. The service has always been excellent; the room clean, the equipment functioning well. It was quiet each time!! And the staff has been cooperative, courteous, and helpful. This hotel is excellent value for anyone visiting or traveling through Grass Valley.

HAMID K, Public Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! We our glad to hear that you found our entire staff to be exceptional, as they take great pride in providing our guests with the most excellent stay possible. We look forward to seeing you again on your next visit to Grass Valley!

"Worst motel experience ever"

1
04/10/2016

I have been staying in this facility for the KVMR Celtic Festival for seventeen years. This year the counter staff screwed up my reservation and refused to provide me with one of the rooms they had promised. I have arthritis and was placed on the second floor which meant I was in pain the entire stay. The facility has no elevator. The counter staff were extremely rude to me when I pointed out the problem.

HAMID K, Public Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We apologize that we did not meet your expectations. We understand that many guests have problems climbing a set of stairs so we do our very best to make sure that guests with special needs are able to get ground floor rooms. We absolutely recommend that when making reservations that you request anything special that you may need so that we can prepare that in advance for your arrival. It is surprising to hear that you found are desk staff rude as they are exceptional and experienced customer service professionals who usually receive nothing but praise from our guests. We hope to see you next year for the Celtic festival.

"clean ,basic, nice rooms"

4
03/10/2016

Hotel is fine just bring your own pillow- hard and square staff easy to talk with and courteous .rooms are clean notice had a breakfast in lobby -didn't try it though close to a few stores if need anything small clean pool and hottub

HAMID K, Public Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! Its glad to here that you found our property and excellent staff up to par with your needs. We do our very best to make sure that we do everything possible to ensure that you have a pleasant stay. And please take advantage of our complimentary breakfast on your next stay, we get many compliments on how it is above expectations.

"Recent Stay at this hotel"

5
26/09/2016

Very pleasant place and staff easy location on and off the road. We came to Grass Valley for a family wedding. Ted the front desk person was very helpful and very pleasant and even got us in a little earlier to our rooms so we could make the wedding in time. Thank you

HAMID K, Public Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Its our pleasure to help in any way possible to make your stay easy and enjoyable. Thank you for your response. We hope to see you again on your next visit here in Grass Valley!

"Friendly and Courteous Stay"

5
21/09/2016

Lovely setting in the pines but access to city services. Excellent breakfast in quiet peaceful areas. Efficient and courteous service at check-in and check-out. Offered to call me when room was prepared as I was very early. Reasonable price accommodation in the Gold Country. You will enjoy

HAMID K, Public Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We're glad to here that you enjoyed your stay. We keep adding breakfast items for guest enjoyment and our excellent staff takes great pride in providing terrific customer service!

"Unacceptable for the price."

2
17/09/2016

The hotel appears clean and staff was friendly. The area is also clean. The wireless internet did not work in our room and we had to go out in the parking lot to use it. There were several incidents during the weekend. A friend's trailer was broken into and items were stolen. Drug deals happening in the parking lot. People high on drugs in the lobby during the night with no BW employee in sight resulting in a visit from the police. All this for a high price. There were a large group of us that were there for a meetup and we will never stay there again.

"Gold Country trip"

4
17/09/2016

The hotel was exactly what we had in mind for the first part of our trip. Everything was fine and the stores and restaurants in the immediate area were a nice find. As an added bonus there was a hot rod show at the fairgrounds nearby. Nice people and cool cars.

"2 night stay"

4
16/09/2016

Great, friendly staff. Great breakfast. Clean towels. Pool and hot tub. WiFi is good. Beds are a little to hard for comfort. Nice location. Sap from the trees is a downfall. Fresh air. Close to several fast food locations. Nice scenery.

"Dishonest and unethical management "

1
13/09/2016

I had booked this stay through booking.com. I cancelled it the same way in plenty of time and should not have been charged, yet they this manager charged me, including tax. I called and left a message for the management on Saturday. The manager did not call me back until Monday and said he never received the cancellation. This is hard to believe, since everything is done online. If I received a cancellation confirmation, he should have also. I have been told by booking.com that they will reimburse me if the motel will not reverse the charge, but I expect that will take some time. This manager is deceitful and not to be trusted. Good luck if you decide to stay.

"Gold Country Best Western - Poor Value"

2
05/09/2016

First let me say, we are Marriott people. But due to availability issues reserved a room at the Gold Country Best Western for 2 nights in late August. I had also joined their membership to use them as a backup hotel chain. We had late arrival - the reception agent was not that friendly. When we entered our room it smelled of either stale cigarette smoke or animal and it smelled this way throughout our 2 day stay. This hotel does take dogs - in fact this was the week end of the Gold Country Kennel Show and the place was filled with dogs, no problem. The carpet was dirty and badly stained. The rest of the room was clean. The mattress was too firm for me. They do offer a free breakfast, but the room is too small for the number of guests, the offering limited, and hot food was lukewarm. I will not use Best Western as my backup hotel chain in the future as this was supposed to be a BW Plus hotel and not up to that standard.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! :)

"Horrible customer service"

3
04/09/2016

When we got to our room we soon realized the toilet was broken. We called the desk and an employee came by with a key for a new room. Rather then help in any way, this employee watched us struggle with bags to move (we'd already started unpacking a bit) and did absolutely nothing to help. No apology for the inconvenience, no help, no nothing. He actually threw the new key at me!

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response!

"Dreary room"

3
30/08/2016

Toilet was loose or broken, causing it to shift when you sat down, which in turn caused the tank to leak water into the bow, wasting water. The guests upstairs sounded like they were bowling in their room all night. There are no pictures or artwork of any kind in the room, making it seem stark. The hotel is located near restaurants, businesses and the freeway, but not in the heart of Grass Valley or Nevada City

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We are continually making improvements to all rooms and property for your comfort.

"WONDERFUL "

5
24/08/2016

This hotel is a gem in gold country. I spent 3 weeks at this location. The staff is top notch. When my team and I came into the lobby the first morning be for 5am looking for coffee and it wasn't ready. I was told they would have it ready the next day for us and with out fail every morning there was fresh coffee at 4:45 including weekends WOW!! What service. The hotel grounds are well kept and clean. There is a nice place out back under the trees to set up a grill and relax in the evenings. (Bring your own grill). The pool is clean and inviting on hot afternoons. The hot tub looked nice but I never tried it. The room was nice and clean with microwave, fridge and flat screen TV. House keeping was outstanding. Make reservations early as it is easy to see why the book up often.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
You are a wonderful person. Thank you for the nice response. Our staff works very hard to make sure our guests have a wonderful stay, each and every time!

"Grass Valley Best Western"

4
24/08/2016

Nice place, easy to find except driveway is awkward. Good breakfast, appreciated the protein items for my low carb diet. I would not hesitate to stay here again. We were in a pet friendly room but the carpet just seemed really dirty. I felt it should be as clean as a regular room.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
thank you for your response. We're glad to hear you had a nice stay!

"Standard mid-priced motel"

3
21/08/2016

I staid here for two nights. Room was comfortable and clean. Bed was med-firm, but not really different then most motels. It's a standard spring mattress with minor pillow top. Rooms are broken up into three or four separate buildings away from main office/breakfast area. Only bad thing is the Wi-Fi is weak (I had a room furthest away from office) and the motel is in a Verizon dead zone, so don't try to have lengthy phone calls over your cell phone as chances are the call will drop in and out a lot. But I don't fault the motel for this, it's the nature of the geography for where it's located. Breakfast is great. It's a warm breakfast with eggs, waffles, sausage and the standard cold offerings as well as fruit and yogurt. So, to sum up, wi-fi is weak if your not near the office, and cell reception is spotty for Verizon, but grounds are nice, lobby is spacious, rooms are clean and modern, breakfast is great and the price is competitive for the area.

"Nice stay"

5
19/08/2016

Pine trees give this venue an aromatic mountain smell without having to go to the mountains. Clean hotel. We stay there frequently as a getaway. The room was quiet and comfortable. The internet was very fast.

"Nothing flows"

2
18/08/2016

"High speed" internet was slow, and disconnected multiple times per hour. Unable to stream at all, and had to re-sign in multiple times per day. Water pressure in shower was barely a trickle, it was very hard to get clean. Toilet did not always flush properly. At least teh air conditioning worked, it was 100 degrees outside.

"Friendly place to stay!"

5
17/08/2016

The motel was very clean, friendly. They accepted our two dogs which is not always the case when one is taveling. Our room was very clean and spacious.The grounds were well taken care of, with an area we coul take the dogs to do their buisness.

"Very disappointed"

2
15/08/2016

I, and my co-workers, normally stay at this hotel when in Grass Valley, but will not more. This time, it was horrible. I had requested a downstairs room because I have MS and was given an upstairs room, VERY DANGEROUS. The air conditioning in the room worked more like heating. They moved me to a room right next door, which was nice, except the door in that room was off the hinges and the plumbing was messed up.

"Bathroom cleaniness"

2
08/08/2016

bathroom had no towels and it was apparent the bathroom floors were not cleaned. No toilet paper which i took from the lobby bathroom. When i asked the hotel desk for towels they told me to go to housekeeping and pick up shower towels. Upon arrival no staff and no towels. My daughter and i used hand towels to dry off.

"ILLEGAL BUSINESS PRACTICES"

1
04/08/2016

Stayed here multiple times. Housekeeper threw away my wallet and a hundred dollars worth of clothes on Easter. The hotel did NOTHING about this. More recently I booked this hotel through a 3rd party website that specifically states the hotel CANNOT charge my card without me physically being in the building. Under incredibly unfortunate circumstances I was not able to make it to the hotel. They charged my card. $187.00. I was never there. This hotel is known in grass valley to steal and leave dirty rooms. I booked this room as a LAST RESORT. And they STOLE my MONEY. After contacting the hotel over the charges I was referred to the general manger Hamid Kazemi who never responded. My lawyer read over the policy and unfortunately for them, THEY DO owe me the money. they never had the right to charge my card without me physically being in the building with my ID. This business is operating illegally. I suggest before listing your company to 3rd party websites you read the policies thoroughly, because in this case Best Western is in the WRONG.

"Grass Velley BW"

4
30/07/2016

Nice people in a very pretty area. Comfortable accommodations, decent breakfast and pleasant staff. Would recommend for a short visit to the downtown area as well as outdoor hiking & river recreation. We stay at BW a lot and this is a basic but nice hotel.

"Gold Country Close"

5
29/07/2016

Hotel is situated near a bunch of things we wanted to do in Gold Country: Nevada City, Donner Pass, South Yuba State Park. The staff was friendly and helpful and the area around the hotel has stores, Starbucks, etc. Would definitely stay there again when I'm in the area.

"Nice hotel in the Gold Country of Grass Valley"

5
23/07/2016

Came to Grass Valley from SoCal for a wedding. Enjoyed our stay at Best Western very much. Friendly staff, good breakfast, and comfortable bed. Only thing that could have helped was more considerate neighbors. To noisy at night and in the morning. Woke us up a 6 am. But, overall, a very pleasant stay.

"First Time in Nevada City"

4
22/07/2016

We decided to head the opposite direction for our anniversary weekend this year, usually spent at a beach. So we picked Nevada City because neither of is has ever been. My first choice was a B&B and with many to choose from it made it difficult. With that and the temperature hovering at 100° I know my wife would appreciate the possibilities of a pool since she would have the ocean close by. So I decided on the Gold Country Inn, mostly because we haven't really gone wrong picking a BW hotel and from there would scout all of the B&B's for a return visit. Although it is adjacent to the freeway we heard very little noise, probably because of the way our room, 134, was situated. It is not the typical layout of a hotel and fits in nicely with the surroundings. This is a dated hotel but they have done very well in keeping it up-to-date. Rooms were good size with a refrigerator, microwave, coffee maker....... Both of us thought the bed was very comfortable. Although the pool/spa closes at 10pm, I would like to see them add a 10-11pm, adult only time as both days happy kids were occupying both until closing time. The staff was very friendly and helpful.

"Best western grass valley"

5
18/07/2016

We will visit this location again ! The staff was gracious and helpful, the rooms are basic yet clean and accompdating. The breakfast that is offered is absolutely amazing I have never had such a wide variety of food offered at a hotel before. Overall we would highly recommend this location.

"Bring your own pillow"

4
17/07/2016

The Best Western in Grass Valley, CA is clean and comfortable but their pillows are really firm...bring your own. They also offer a free do-it-yourself breakfast that includes cook-your-own waffles, fresh fruit, eggs, sausage, bacon, yogurt, cereals, toast, coffee, etc. Good value.

"Poor Location"

2
12/07/2016

This motel is right next to the highway. Nothing they can do about that. It is being updated and the lobby in nice. However, the room design is dated and tacky. Security can be an issue if you want to open your door as the screens do not latch. There is no significant barrier between rooms on the 2nd floor balcony. Another security drawback. Our room had a strong greasy mechanical smell that could have come from the wall cooling unit. Breakfast was good but I didn't feel the hotel was typical of Best Western standards.

"Pet Friendly Hotel"

3
06/07/2016

First of all, my family and I booked this hotel because my grandparents had stayed there previously while vacationing in Nevada City. They told us that the service was good, the hotel was pet friendly, and it was not far from Nevada City where the Independence Day parade would be held. I was on board, until we walked into the lobby of the hotel. The gentleman up at the front desk acted as if he didn't want to be there at all. I understand that, however, you do your best to welcome customers, and I did not feel welcome. The room was average, it smelled a little, which was weird, but after a couple of hours you become nose blind to it. We didn't spend too much time in the room, so that was a plus, but I expected a little more out of this place.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! Glad to hear you had a great stay!

"Good not get into the room--no response from management"

1
06/07/2016

We checked in and went out for the evening. Upon return, we discovered that the interior sliding lock had slipped "on", so we could not get into the room. We stood around for two hours until midnight while the desk clerk tried to figure out a way to let us in. We were put into another room (our clothing and toiletries were in the old room, so no access) and told to wait for the maintenance person in the morning. In the morning, there was no sense of urgency to get this done. We went and found the maintenance guy ourselves and pushed to get this done. When we suggested that they should discount the room, they said that we already had a discounted rate, so no discount AND was told that the manager would call me to discuss this. The manager has not called me. Nor has he responded to my email of three days ago. I may have had a discounted rate. But, people who paid more could at least get into their rooms.

"Easy, pet-friendly stay"

4
05/07/2016

We often travel with our dog and have been consistently pleased with Best Westerns for that purpose. Their pet policies are reasonable and the rooms are comfortable for everyone. The Gold Country Inn was no exception. The room wasn't deluxe but everything worked, the dog was happy, there was a nice place for us to walk him and the staff and breakfast were very good.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! Glad to hear you had a great stay!

"Friendly and Convenient"

5
05/07/2016

We had a great experience here: the staff was friendly and went out of their way to assist us. We brought our dog with us, and this hotel was very pet friendly. Not located in town or anywhere you'd want to walk, but 4 minutes outside of it, with lots of amenities and conveniences nearby (including 24 hour store). As someone who typically chooses historic hotels or small inns in town, I was surprised to enjoy this hotel so much and think it was the better move. It still has local charm. Good free breakfast and internet. Love the lobby cookies. Room was comfortable and nice looking out over lawn. Pool area also pleasant.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! Glad to hear you had a great stay!

"Not happy"

1
20/06/2016

Little things would have made this be a different review - like a clean room. I had to pick up a dead bug off the floor, then a popcorn kernel. There was a white stain (yuck) on the quilt. There was a burnt out ceiling light and dead flies or gnats on the window sill. I requested a different room. That room was ok but I could run my finger across the table and the dust that was removed by my finger left a trail. There was also left over milk, cheese and soda in the frig from the previous people. And one more little irritation - I did not know about the breakfast in the lobby. Maybe that was my fault but that would have been the professional thing to announce upon arrival.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! We'll make sure to address these issues so that you have a more pleasant stay in the future!

"Gold Standard in Gold Country"

5
20/06/2016

Best Western Gold Country Inn is a best kept secret. It's tucked into a small setting in Grass Valley. There is easy access to the major highway that provides access to the foothills of the Sierra Nevada Mountains. It's also very close to grocery and other miscellaneous shops that might be useful during your visit. Amenities are outstanding. The breakfast is over-the-top outstanding. The staff is courteous and helpful. If you're visiting California's Gold Country, I recommend staying at this hotel.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! Glad to hear you had a wonderful stay!

"Clean, friendly place to stay in Grass Valley"

5
15/06/2016

I had a great experience in one of their "newly renovated"king rooms. my only complaint was the eggs in the breakfast. I couldn't help but think they were some sore of mix. I stuck with the waffles and FRESH FRUIT and was quite happy.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! We continue to make our breakfast better. We'll look forward to seeing you again in the future.

"in the pines"

4
03/06/2016

Nice big room,clean and comfy. What i like about best western rooms, they are pretty consistent. The rooms are set up with a frig,big screen tv,microwave, and dresser for clothing. Only bummer was our carpet was wet by the door. The Employee there said that part of carpet was just washed. It was fine. Everything was fairly new. Got a quiet good night sleep after traveling for 6 hours. They have nice pool and jacuzzi on back side.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for reviewing us, as we appreciate the response. We're glad to hear you had a comfortable stay, and we look forward to seeing you again in the future. Best Wishes!

"Working in gold country"

5
02/06/2016

While doing a grocery store remodel in Grass Valley CA, I was able to stay at my tried and true Hotel chain as the Best Western in Grass Valley was located right across the street from my job site, It is very comfortable, and the employees are very friendly and helpful. they have a good warm breakfast with eggs sausage, & hash browns. I have stayed there at other times for leisure and it is always inviting. Nice pool area, and close to downtown Grass Valley and Nevada City.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for the nice review! We enjoyed hosting the Grocery Outlet staff, and hope we can count on seeing you all again and again, on any future visits to our area.

"Quiet and Nice!"

4
25/05/2016

We made reservations for this motel while sitting in the parking lot of a Safeway--traveling down the road and trying to find something for the night. We've always had good luck with Best Western motels; it seems they require a certain amount of amenities, cleanliness, etc. in order to be branded Best Western, so took a chance on this property. From the outside, it's not much, but once inside, the room was GREAT, breakfast was really good, it's within super easy walking distance of a wonderful Mongolian barbeque place, a Mexican place (we didn't go there so cannot vouch for it) and a divine little spot that serves Peets Coffee in the morning. (We got the coffee for the road after our very good breakfast at the Best Western, which also had great coffee.) I really loved the room--recently re-done according to the front desk staff--super quiet, very clean, updated bedding and very comfy sleep. Internet was lightning fast and reliable, which is something we also love about Best Westerns. It's right off Ca. 20, near a small shopping district (Walgreens, etc.), and in a very quiet, tree-shaded spot. This is a nice, very clean, very comfortable, affordable place to stay in Grass Valley. We will definitely stay there again when in the area!

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you so much! That is a very kind review. We appreciate that you gave us a chance and found your stay most enjoyable. Best Wishes!

"Spacious room"

4
19/05/2016

This is one of two places that I stay in Grass Valley. It is a nice place with all of the conveniences close by..food, gas, etc. The two queen room was very spacious. You didn't have to skirt by the suitcases and other stuff one brings into a room. We had a room with only one neighbor and it was very quiet for such a large hotel. A separate toilet area is good for families and the separate vanity as well. Everything worked and we had no problems at all.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! We're thrilled that you a had an enjoyable stay here with us! We look forward to seeing you again and again!

"Convienient Place to stay"

4
18/05/2016

We have stayed here twice in the past 3 months both times have been great. The breakfast is well run by the staff. The room price seemed high until we compared it to all the other hotel options in Grass Valley and it was on the low end. It is conveniently located in the Glenbrook basin. you can walk to any number of stores, restaurants and a movie theater.

HAMID K, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! We appreciate your feedback so we can continue to make improvements to your experience. Thank you for staying with us, and we hope to you again in the near future!

"Clean Rooms, Quiet Stay"

4
03/05/2016

We stayed here for 2 nights in April. Our room was very clean and updated. Nice size refrigerator, modern and clean furnishings. Quiet at night. Didn't use the pool area, but it looked pretty nice in passing. Good breakfast: make-your-own waffles w/variety of toppings, bagels w/cream cheese, danishes, fruit, yogurt, scrambled eggs, bacon, sausage, hash browns...we were pleasantly surprised by the quality and taste of the food! Great location. Close to freeway, but didn't notice any freeway noise. Within walking distance of stores, coffee shops and restaurants. The wifi wasn't great, and the remote was a little finicky, but other than that, absolutely no complaints!!

HAMID K, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! We're glad to hear that you enjoyed our wonderful breakfast and found your stay to be comfortable!

"Fine layover with a lovely courtyard"

4
30/04/2016

An older Best Western, well kept up, and with the wonderful bonus of a sliding door at the back of the room that opened onto a lovely courtyard. Despite being near the highway, our room was very quiet. Clean, comfortable, good beds, nice staff - what's not to like.

HAMID K, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review
It is delightful to hear that you enjoyed your experience here at the Best Western. We look forward to serving you again!

"Gold Country Inn - Good Stay"

4
21/04/2016

The Check in / out process was quick and efficient. The room was clean, spacious, quiet, & had two (2) comfortable upholstered chairs (very unusual). The breakfast was the usual motel breakfast items, however, the food was fresh and taste good. There are restaurants, grocery stores, drug stores, & banks within walking distance. I was only at the Gold Country Inn for one night, but when I am back in Grass Valley, I will stay again.

HAMID K, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! We're glad to hear you had a wonderful stay and look forward to seeing you again very soon!

"Quilting Retreat"

4
08/04/2016

They were remolding the hotel but it didn't bother us. The rooms were nice and comfortable. The had a nice assortment of breakfast food. We ate there every morning. There was a hot tub and pool, but we didn't use it. They also had a exercise room.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! We enjoy seeing you guys each year! Quilt on lady's.

"Great Place to Stay When Visiting Nevada City or Grass Valley."

5
04/04/2016

I really enjoyed my stay at the Best Western Gold Country Inn. It was clean and comfortable and located near many restaurants and shopping (Safeway, CVS, Walgreens, Rite Aid). The free breakfast was really delicious and offered good variety, and the hotel staff work hard to keep the property looking nice. It was conveniently located to the freeway to be able to get to Empire Mines State Park and many of the great hiking places near Grass Valley and Nevada City. I would definitely stay here again when I visit Nevada City or go hiking in this area.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! W'e're glad you had a pleasant stay!

"Great place to stay"

5
28/03/2016

We spent most of the time in Nevada City. ( 4 miles from B/W) All around good time, perfect. For old Gold towns on hwy 49, Grass Valley, and Nevada City No. 1 & 2. Nevada city coming in first.. The B/W is a good stop for both location, great service, breakfast, fast check in & out, great staff and price. Can't go wrong.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response! We're glad to hear you had a wonderful stay!

"Best Western"

3
23/03/2016

Not real clean, it was raining and you had to go thru ponds of water to get to the stairs. Cost of the room seem really high for the area and what you get in return. All in all I will not spend my dollars here again.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We hope to see you again. And we apologize that your stay wasn't more pleasant.

"Good nights sleep"

5
23/03/2016

My husband and I were visiting friends in the area. We have been BW members for a long time and always choose BW if there is one where we will be staying. This one was nice and clean. The staff were helpful & friendly. We would stay here again when we are in the area.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for the response. Wonderful to hear that you had a pleasant stay with us!

"Excellent place to stay in Grass Valley"

5
22/03/2016

Great stay! Highly recommend if you are in the Grass Valley/Nevada City area for business or pleasure. Clean, quiet, comfortable bed and close to everything. A definite YES for staying here again. Reasonably priced and helpful staff.

"Rick and Nancy awesome !!!!"

5
22/02/2016

Rick at check-in and Nancy at breakfast did an excellent job on this trip for us. We almost always stay here. I have been coming to Grass Valley to see my daughter and grandson for almost 24 years. And the stay is great for the value everytime.

"Not Up to Standard"

3
22/02/2016

Internet works sporadically, the prepared breakfast items were unappealing including the cut up fruit and the room chairs were worn out. I would look for another hotel on my next visit to Grass Valley.

"Best Western Gold Country"

2
15/02/2016

This property, while overall exterior appearance is good it is occupied by "rental residents" with a large number of homeless people using the grounds and dining room, etc. Staff was largely absent, rooms were old and in disrepair. Lots of noise from rental residents/guests upstairs. I wound not use this hotel again.

HAMID K, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review
Thanks, we'll see you next time. These guests always come back!?

"Nice Place"

4
31/01/2016

We stayed here for four nights recently. It is conveniently located though it may be hard to find if you don't know where it is. Though the hotel is located near the freeway there was a surprising lack of road noise. Unfortunately, we could here water running in the pipes in the walls. It wasn't loud, but it was there The room was very comfortable. Though it's January, we never had to turn on the heater, even when it was cold and frosty outside. The continental breakfast is pretty typical from what I have seen of Best Western Inns. There are scrambled eggs, sausages, hash browns, you can make yourself a waffle. There is also oatmeal, several types of cereals and fruit juices, coffee and tea, bread to make toast with, pastries, and probably more. I'm sure you'll find something you like, but if you don't, there is a very nice breakfast and lunch restaurant across the street. The staff is friendly and helpful. The maid service did a great job as well.

HAMID K, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for responding! Glad you had a nice stay!

"Clean, comfortable beds, decent breakfast, great location"

4
20/01/2016

I've stayed here many times because it has such a good location, comfortable beds, good prices and free breakfast close to my business meetings. I would recommend getting a room in the main building where the office is. Within walking distance of several restaurants, a small strip mall including Raleys, and a nice used book store.

HAMID K, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review
Glad to hear you had a great stay! We look forward to seeing you again!

"Winter visiting Kids"

3
19/01/2016

Hotel is well located, close to shopping and dining. Rooms are clean, but are showing wear and age. Breakfast was average to good, potato logs were not so good, eggs and bacon were good. Overall the price was to high for the quality of stay. Have stayed in BW's for less that were better.

HAMID K, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review
Glad you had a great stay! Look forward to seeing you again!

"The loan Petunia in an Onion Patch of options"

3
03/01/2016

The staff was great, the room was clean, the Internet quick, refrigerator/microwave a plus, good value, the breakfast generous and the location superb. The mattress was uncomfortable and the facility/rooms were inherently dated but made over to maximize their appeal and comfort. It is this best of limited options available in this area any where near this price point. For that reason alone I would return

HAMID K, Public Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We're glad you had an enjoyable stay. We are currently making updates to the property and guest rooms. Thank you, Management

"nice but not a plus"

3
02/01/2016

This hotel is listed as a Best Western Plus but after being at many plus Best Western hotels I would rate it a plain Best Western, The rooms are clean and the walls are painted but it is missing that something really nice that I have come to expect from a Best Western Plus hotel.. The staff was very nice and the hotel for a Saturday night is very quiet but it is "just a room" and there are no modern upgrades or outstanding features.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
We're glad you had a nice stay and enjoyed our friendly staff. We are actually not a Best Western plus not sure where you got that idea. But thank you for your response, and we'll look forward to seeing you next time. Thank you, management

"Great value, lovely place."

5
01/01/2016

Exactly what I was looking for. Clean, easy to get to, good value, below the snow line but easy access to snow play. Close to restaurants and stores. Great staff. I have stayed there seven times and will use them again and again!

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you soo much! We look forward to seeing you each and every time! Best Wishes, Management

"Giod Value for the Money"

4
30/12/2015

This is a good clean place to stay for families or singles. The free breakfast is filling and has a wide range of the usual motel breakfast items and then some. Always hot coffee in the lobby. Convenient location to the area attractions.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Glad you felt you got a reasonable value during your stay. We look forward to seeing you again! Thank you, Management

"$59.99 Hotel Room for $131.99 a night!"

2
21/12/2015

Basically imagine your typical motel 8 or Super 6 or Travelodge. Have a good mental picture of that? Now imagine paying $130. That is this hotel. It looks like a travelodge, not a Best Western. Room looks tired, nice TV but otherwise...eh. Sheets are clean but you can clearly see old stains. Room is well lit, but lights are dated. Heater barely works... its on high and we are still chilly (mid December). Wifi is suuuuper slow and drops connection every 5 min or so. Might just be where our room is, but for $130 a night... Too tired to complain to staff.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Nowhere in Grass Valley can you get a 59 dollar room, and there are no motel 8 or travelodge in Grass Valley. Roseville has a number of cheaper hotel's where you may find the type of rate you're looking for. Thank you, Management

"Nice Stay"

3
19/12/2015

For some reason all the stays in Grass Valley/Nevada City are way over priced, even the dumpy hotels. Gold Country Inn is no exception. Too much money compared to other Best Westerns. The rooms are nice and fairly clean but the bed killed our backs. The breakfast is just so so. Don't understand the reason for charging $20 per reservation for a small pet. What do you get for that fee?

"very nice place to stay"

5
12/12/2015

This was a very welcome place to stay, the staff was friendly and helpful. The rooms were very clean and nice. The breakfast had a lot of choices to choose from. It was in a very located place to where I had to go. Would go back again anytime.

"Rate Commensurate with Stay"

3
04/12/2015

You get what you pay for; no more. Fitness room was not very clean - no disinfectant wipes for cleaning used fitness equipment, no clean towels for customers, no waste baskets for trash nor used towels. Internet was intermittent. Breakfast was standard - Could offer freshly cut fruit and high protein/low-carb foods.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Glad you had a great stay! We will definitely address those issues. And we'll see you next time. Thank you Management

"Best Sleep"

4
28/11/2015

Enjoyed the flat screen tv the nice shower head where water came out really good nice view from room great location Close to restaurants grocery store downtown shopping. That's why we always stay at this motel

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
hi Dorothy, We're pleased to hear you had an enjoyable stay, and we look forward to seeing you again and again! Best wishes, Management

"Ok rooms"

3
16/11/2015

Ok stay, clean well maintained rooms that need updating. A little highway noise in room, but not bad. Very good customer service at the desk. Wifi was slow and we got dropped several times. Near shopping and restaurants.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We are sorry to hear your stay wasn't outstanding. We are currently doing minor updates constantly. And we have just recently aggressively attacked the wi-fi issues and haven't heard of any problems since, and we will remain to stay on top of it. Thank you, Management

"A Nice Place to Stay"

5
26/10/2015

This Best Western is a little rustic but is very clean and comfortable and offers a nice breakfast and is in a great location. It feels like a little condo complex instead of a hotel. The hotel manager was very welcoming and helpful as well. We will definitely stay here every time we visit Grass Valley!

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you so much for the kind response. We are thrilled that you enjoyed your stay and we look forward to seeing you again and again! Thank you, Management

"Needs updating"

2
25/10/2015

I sated here for business from Sunday to Wednesday. The rooms are older with brown/tan toilets and tubs. The furniture is older along with the bedding. Check in was very fast and easy and the guy at the desk (I can't remember his name) was friendly. When I got to my room I couldn't change the tv to the hdmi port for my roku and had to go to the office to get a different remote to be able to change it. There was a spider on the ceiling and hair in the bathroom sink. This place has potential but just needs to be updated. I think with the spotty wifi and all this we will find another place to stay next time.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We're glad to hear that the staff was friendly. And we are in the process of updating rooms and have recently fixed our wi-fi inconsistencies. Hope you will try us again! Thank you, Management

"good place to stay"

3
19/10/2015

Hotel is clean and friendly. Food is terrible. Restaurant across the street is not bad albeit pricey. I'd stay here again if in town, but I'd get two rooms over a roll-away. They are not in good shape!

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your review. We have added several things to the breakfast; fresh juice, waffles, scrabbled eggs, sausage, potatoes, hash browns, bagels, pastries, etc. Hopefully next time you stay we've added the things you would've liked. thanks, management

"Nice property though older"

4
13/10/2015

This is the second time we have stayed in this Best Western. I recently sought it out specifically because I felt it was clean the first time we stayed there 2 years ago. This is an older hotel/motel type place but they have taken the time to keep the rooms looking clean and kept up inside. The exterior of the buildings are also surrounded by tall trees as are common in Grass Valley. It gives it a nice calm feel. The hotel also serves a breakfast for those wanting it. There is also coffee and tea offered throughout the day. I forgot toothpaste this visit and was pleased to learn they stock a few supplies for their customers in need. Overall it was again a good experience. Typically I prefer more modern hotels but this one works and appears to be the most modern the immediate area has to offer.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your review Kim. We're glad you enjoyed your stay here, and we'll continue to make upgrades to the property to ensure your continued comfort. Thank you, Management

"Great Hotel"

5
18/09/2015

We were in town for one night for a wedding but everyone was very friendly and the hotel was very clean and in a great location. I would stay there again if I happen to find myself in this small beautiful town.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you so much for the kind review. We're delighted to hear you had a great stay with us. Thank you, management

"Older property, but very clean"

3
14/09/2015

I had pretty low expectations from this property when I checked in. It is obviously an older property, and I was initially concerned about cleanliness. I was pleasantly surprised when I got to the room. It was large, comfortable, and clean. There was a bit of cigarette smell to the room. Other than the price of the room, which was steep, the only complaint I have is with the parking lot. It was very tight. Oh, and the wifi was awful. We were there for two nights and I never managed to get a connection. It kept telling me that too many users were logged in.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your review! We're glad to hear you enjoyed your stay, and we'll continue to try our best to resolve any wi-fi issues. Thank you, management

"Stay here often"

4
09/09/2015

Sort of my go-to when I cannot utilize Airbnb services. Always enjoy my stay except in the past few years you can no long request favorite rooms or, if you do, you can be bumped from request even on the a.m. of your arrival date, which has happened to me more than once. I might try other places due to this lack. Otherwise, have enjoyed here over the years. Very convenient to both Grass Valley and Nevada City, CA.. Note: when events in town, parking can be a bit of a problem in the evenings.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response Donna. We would have loved to put you in the room you prefer unfortunately the guest who stayed in that particular room decided to stay another night. This can happen, which is why we discourage our front desk from promising a particular room. Thank you, Management

"Nice place to stay"

5
06/09/2015

This was a very nice experience. booking was easy, breakfast was good (as good as if not better than a Best Western Plus)room was clean, Internet was good, and the gentleman at the front desk was very accommodating to requests. I would Definately recommend this place... And I'm usually a tough critic!

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you so much Anna! We very much appreciate your complimentary review and thank you for staying with us. Its so very nice to hear that you enjoyed your time here with us, and we look forward to seeing you again in the future. Thank you Management

"Average hotel, no pretentions"

3
30/08/2015

This hotel is somewhat dated, and in need of an entire makeover in décor, paint and cleaning protocols. It doesn't pretend to be anything other than what it is: an average to low average tourist hotel.

HAMID K, Guest Relations Manager at BEST WESTERN Gold Country Inn, responded to this review
Thank you for your response. We look forward to seeing you again in the future. Thanks, Management