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Best Western Grande Prairie Hotel & Suites, Grande Prairie

4.0/5  - basé sur 412 notations.
10745 117th Avenue, T8V 7N6, Grande Prairie, Canada - Voir l'itinéraire

Bienvenue au Best Western Grande Prairie Hotel & Suites, hôtel multiservices situé au cœur de Grande Prairie, Alberta. Cet hôtel de Grande Prairie est à quelques minutes du superbe parcours de golf de Bear Creek et de plusieurs autres parcours de golf de la région. L'hôtel est également proche du complexe omnisport Revolution Place Arena, du centre universitaire Grande Prairie Regional College et du complexe événementiel Eastlink Centre. Le Best Western Grande Prairie Hotel & Suites offre des chambres spacieuses et agréablement aménagées, chacune équipée de réfrigérateur, four à micro-ondes, télévision à écran plat avec TELUS Optik TV, Internet haut débit sans fil gratuit et cafetière Keurig® dans la chambre. Les clients de l’hôtel sont invités à prendre gratuitement un petit déjeuner de luxe chaud et complet tous les matins. Les autres équipements et services de cet hôtel d’Alberta incluent piscine intérieure chauffée, centre de fitness, navette aéroport gratuite (de 4:00 à minuit), services d’affaires complets, salles de réunion et laverie automatique réservée aux clients. Cet hôtel dispose également d'un restaurant sur place, Padrino’s. Les animaux de compagnie sont les bienvenus pour un supplément nominal non remboursable par séjour. Les clients séjournant au Best Western Grand Prairie Hotel & Suites seront à proximité des principales attractions de la région telles que le centre-ville, la galerie d'art de Grand Prairie, le musée de Grand Prairie ainsi que du parc de Muskoseepi et de ses superbes sentiers de randonnée. Les voyageurs d'affaires apprécieront la proximité des entreprises pétrolières, des bâtiments administratifs et des hôpitaux. Pour un service clients de qualité supérieure et une situation centrale à Grande Prairie, Alberta, réservez dès aujourd'hui au Best Western Grande Prairie Hotel & Suites !

Best Western

Grande Prairie Hotel & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Piscine
    Piscine
  • Bar-salon
    Bar-salon
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basé sur l'avis de 408 voyageurs
Note attribuée
Excellent
177
Très bon
158
Moyen
43
Médiocre
19
Horrible
11
CONSULTEZ LES AVIS POUR
En couple En couple
69
En famille En famille
83
Escapade entre amis Escapade entre amis
16
Professionnel Professionnel
216
Voyage solo Voyage solo
16
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Reliable and dependable"

1
11/09/2018

This hotel consistently orovides very goid service, amenities and comfort. The staff is knowlegeable and helpful, the rooms are ver6 clean, appropriately appointed for both leuisure and business, and the beds ate very comfortable.

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
We are very happy you had a great experience with us. Thank you for your wonderful comments, We look forward to seeing you again!

"Friendly Staff and comfortable setting"

5
05/09/2018

The front desk staff was very welcoming and made you feel truly appreciated for staying at the hotel.Location was ideal for access to various shopping and restaurants. Also very close to parks and walking trails.

Bestwesterngp, Public Relations Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you for your kind comments and we are so pleased to be of assistance. I hope you choose Best Western again in your future. Regards, BW Team

"A comfortable and convenient place to stay at a reasonable rate"

5
03/09/2018

This fine hotel is located just off of the highway to BC. It has a great Italian restaurant located with it. It is a must if you are staying in Grande Prairie. The rooms are clean and quiet, the beds are comfortable, the amenities are excellent, the parking is convenient. It is a great place. The restaurant is SUPERB. Make sure that you have at least one evening meal in Padrinos. Breakfast in the restaurant is excellent and is included with your overnight stay.

Bestwesterngp, Public Relations Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
We are so happy you enjoyed your stay! Thank you for choosing us as your home away from home. Regards, BW Team

"Allways a good stay"

4
03/09/2018

Good location and close to ammenities, has a resaurant in hotel and another in parking lot. Nice pool the kids used. All around good stay at the best western. Its always busy here and Grande Praire is busy place, reserve your spot before coming.

Bestwesterngp, Public Relations Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you and hope to see you again soon! Regards, BW Team

"Wonderful Stay!"

5
31/07/2018

This is an older hotel but is so clean and the beds and pillows were very comfortable. Everyone was very friendly, the pool was a lot of fun and the best part was the breakfast in the morning. It was better than any other breakfast I've ever had for free at a hotel - there were hashbrowns, 2 meat items, pancakes or french toast everyday along with basics like toast, yoghurt and fruit salad. Yum!

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi christinamh28, Thank you so much for taking the time to review our hotel. We are delighted to hear how great your experience was and how much you loved our breakfast! We are lucky enough to have a full kitchen on site, which allows us to have real food in the morning. No fake eggs over here! We sincerely hope to welcome you again soon Sincerely, Genevieve Rioux General Manager

"B.W. Grande Prarie"

5
20/07/2018

The staff was very helpfull and professional. Clean comfortable room and a nice breakfast. The hotel was easy to find and when I phoned to make the reservation the desk clerk gave easy to follow directions to the hotel. I recommend this hotel

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi rouelette, Thank you so much for taking the time to share your experience with us! We are delighted to hear about how great your stay with us was! We are looking forward to welcoming you again soon Sincerely, Genevieve Rioux General Manager

"Very accommodating staff, and nice clean room"

5
06/07/2018

The rooms we're fancy,clean and the staff were very accommodating also. The hotel has good parking space, and superb breakfast! The hotel is strategically located that gives easy access to almost everything! No wonder why, the had a lot of guest!

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Bokeh B, Thank you so much for taking the time to review our hotel. We are delighted to hear about your experience! I will definitely share your comments with our team. Looking forward to welcoming you again on your next visit to Grande Prairie! Sincerely, Genevieve Rioux General Manager

"Nice property"

5
05/07/2018

No complaints, staff was friendly, room was clean, plenty of parking. Good location, easy to get to Breakfast service (free) was excellent. Wife does not like mushrooms that were in the eggs, the very nice older gemtleman server got her some fresh scrambled eggs asap! Well done!! We would return.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Dan, Thank you so much for the kind review! We are delighted to hear about your great experience. I will definitely share your comments about Peter, our lovely breakfast attendant. Looking forward to your next stay with us! Sincerely, Genevieve Rioux General Manager

"Clean rooms, friendly staff "

4
03/06/2018

Had a late check in after a loooong day driving. Booked the hotel on Priceline. The front desk agent was efficient with my check in. Room was clean. Bed was comfortable. Great water pressure in the shower. Couldn't hear noise from the neighbours. Woke up refreshed. The breakfast was a good selection of hot and cold food - including real over-easy eggs... none of the fake scrambled eggs so many hotels serve. This will be my Go-To hotel in GP.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi ianarts, Thank you so much for the great feedback! We are delighted to hear about your experience and how much you enjoyed our breakfast; it is pretty amazing how real food makes such a difference. This is why we are definitely glad to have a kitchen on site and being able to serve the best complimentary breakfast in town! Looking forward to your next visit Sincerely, Genevieve Rioux General Manager

"Clean, Quiet, AMAZING breakfast"

5
01/06/2018

I recently started travelling to GP, and after 3 hotels this will be my "go-to." Very clean, new, great location near parks/paths/playgrounds. Great night sleeps. Staff--AMAZING. Thank you for finding my jacket from 3 weeks ago and tracking me down to return it. I needed a shuttle to the airport at 430am -- no problem! Great hotel, this is my "home away from home!"

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Mark, Thank you so much for the great feedback! We are sincerely honored to be your new "home away from home". Looking forward to welcoming you again on your next visit to Grande Prairie Sincerely, Genevieve Rioux General Manager

"Great stay!"

5
27/05/2018

Great customer service from hotel staff. We had a toilet seat break and staff right away got after it to get it fixed. Very friendly cleaning staff as well!! Amazing coffee in lobby and rooms. Hottub is broken and that was really to bad!!

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi anneke1987276, Thank you so much for taking the time to share your experience with us. We are happy to hear our team made your stay memorable! We do apologize for the hot tub being out or order. Unfortunately, this hot tub needs to come out as it is not fixable. It will be a pretty big job and we will have to close the pool as well for this, so we are planning it for the near future. We sincerely hope you will visit us again soon Regards, Genevieve Rioux General Manager

"Terrible "

1
23/05/2018

First of all, doesn't matter how long it's been since a floor has been deemed non smoking, unless there is a complete reno, you can tell. So what...avoid the 2nd floor if you don't want the smoke. Secondly, the AC in room 201 barely works and still worse, is that the entire room vibrates. I have been on ships where the vibration from a 1500 hp Diesel engine has been less bothersome. Finally, the wifi is poor. If you just need a place to sleep and can put up with noise and heat, this place will meet expectations. For me, never again.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Bloodaxe61, Thank you very much for taking the time to share your feedback with us. We are terribly sorry to hear your experience did not meet your expectations. We will definitely investigate a little bit further the smoke smell. Our second floor only had a small section that used to be smoking and it was fully renovated since. However, sometimes due to the very high ceiling and opening in our lobby, the smoke from outside tends to come in and affect that floor. We are sincerely sorry it was an inconvenience for you. We are also happy to report that most of our PTAC units are being replaced as we speak. As for the wifi, we will also investigate. Our wifi system is usually not an issue, and we do apologize for the inconvenience. Again, we are really sorry your stay was not satisfactory and we sincerely hope you will give us another chance. Sincerely, Genevieve Rioux General Manager

"The Best Western says it all"

5
20/05/2018

I truly enjoy staying at this Best Western and have for the past 15 years, friendly staff and close to all amenities which keeps me coming back. With Padrinos restaurant right in the hotel and Tony Romas in the same parking lot getting back to the hotel and then going for Dinner was never an inconvenience.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi billmT9861DY, Thank you so much for taking the time to share your feedback with us. We are delighted to hear your experience exceeded your expectations! We truly appreciate your loyalty over the years. Looking forward to your next visit! Sincerely, Genevieve Rioux General Manager

"Pay a lot for unsafe environment!"

2
08/05/2018

Rooms average (mattress way too soft), breakfast decent, but parking lot unsafe. No trailer parking, even for small trailer, so we had to park further out. Items stolen from trailer during the night. Discovered their security cameras only cover up to first row of cars. Since this is obviously an issue, better camera coverage as well as actual parking lot security patrol is needed. We avoided BWs for the rest of our trip because of this. If customers don't feel safe, they won't stay. Pretty simple.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi PrincessDaisy13, Thank you so much for taking the time to share your feedback with us. We are sincerely sorry to hear about your items getting stolen. Unfortunately, Grande Prairie as a whole is a high crime area, especially with car break ins. It happens in every hotel parking lot, shopping mall or personal drivewas.We are actually in one of the safest area and theft isn't usually an issue for us. Cameras unfortunately do not deter these people and local RCMP usually won't even look at the footage, hence why we only cover the front entrance of the hotel. Our parking lot is not secured, and was never advertised as such. Like most commercial parking lot, it is park at your own risk. Again, we are sincerely sorry it happened to you, and please know that this is a Grande Prairie issue, not a Best Western issue. It all depends on the location. Sincerely, Genevieve Rioux General Manager

"Mutiple problems this stay..."

2
06/05/2018

I've stayed here the past five years for a week during my annual business visit. In the past, no problems. This time, several issues. First, the WiFi kept disconnecting, which for a business traveler is a serious problem. It made work almost un-doable. Staff tried to help but could not. When the WfFi worked it was fast, but it was totally unreliable. Also, the room had a strong, toxic chemical smell to it, from over cleaning? I had to keep the window open the entire time, which let in the loud noise from the nearby roof exhaust fans. All told, not a peasant stay. I'll probably stay elsewhere next time unless these get resolved.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Jerryzksi, Thank you for taking the time to share your feedback with us. We are sincerely sorry to hear about your dissatisfaction. We will definitely investigate the Internet issue further. As mentioned, it is definitely not habitual and no other guests reported any issues at that time. We will ensure to have the issue rectified. We will also review maintenance logs to figure out the strong smell you encountered and we are terribly sorry you had to experience it. We would have been more than happy to give you another room away from the smell and noise. We would like to thank you for the loyalty over the years and we will ensure to correct the issues brought up. Looking forward to welcoming you again, Sincerely, Genevieve Rioux General Manager

"A first but not our last!!!"

5
23/04/2018

Usually money dictates where we stay, but this time we wanted something 'nice'; and we certainly found it and then some!!! This was one of the nicest places we have ever stayed!! The staff were very friendly!! We were thankful that we were able to find a great room at an affordable price and the dog was more than welcomed there as well!!!! We will return again and again!!

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi rider1012018, Thank you so much for taking the time to share your feedback with us. We are definitely delighted that you found us too! I will definitely share your great comments with all our team - after all, this is what we all work hard for. Looking forward to welcoming you and your furry companion again soon! Sincerely, Genevieve Rioux General Manager

"Cost vs Value"

4
19/04/2018

We were given what I considered a fair price for the 1st night (Sunday) and then the prices was adjusted up $40.00 per night for the 2nd and 3rd (Monday and Tuesday). This was agreed to before we registered so it wasn't a shock but I still am unhappy because it is in the less popular season. We liked the hotel and I will still include it in my search for my next visit but it will not be my first choice.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi terryandj0an, Thank you very much for taking the time to review our property. We always appreciate when our guests share their feedback. The Grande Prairie market is really work driven, and all the hotels have a much higher rate during the weekdays VS weekends, based on demand. It is also a different market in a sense, as our busy season is between September to April generally. Things do get slower during the summer months and rates usually reflect this. We thank you for your business and we sincerely hope to welcome you again soon Sincerely, Genevieve Rioux General Manager

"Poor management relations"

2
17/04/2018

To make a long story short, I tried to cancel my second night-(had booked 3 rooms) and was told by front end staff who talked to manager it was too late. The cleaning staff had already left. This was at 3:30pm. I don't think canceling at that time is unreasonable. I won't stay there again, plenty of other options.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi getgas99, Thank you so much for taking the time to share your feedback with us. We are sorry to hear your dissatisfaction with your early check out request. Unfortunately, if we do not have enough time to clean and have the room back into service for another guest, we do have to charge you. This is standard practice in hotels. In your case, we were made aware of your departure past our check in time of 3PM, which is the time that we have to have all the rooms cleaned and available for guests arrival. We do accept late check out up to 2pm based on availability, but anything past 3PM, we do have to charge for another night as the room is then unavailable to sell. Again, we are sincerely sorry about your discontent with this policy but we do hope to welcome you again. Sincerely, Genevieve Rioux General Manager

"Best Western GP excellent service"

4
08/04/2018

Best Western Grande Prairie has always been the hotel we have gone to for the past 5 years. We have stayed at others before but now come back to this one all the time. The staff know us and go out of their way to make our stay easier. My husband has several mobility issues and they have been amazing at going out of their way to make our stay easier. I am in and out of GP on business on a regular basis and I can always get a room even on short notice. The staff and restaurant know us by first name, and we know them by name, they are extremely polite and helpful. If there are any issues at all they get them addressed right away. My only negative comments would be the change in the décor. It is not so much the look of it but taking the cabinets out of the bathrooms to put the shelving style in is a waste of money. They do not look any better but if something falls off the side then you are continually crawling around on the floor trying to get it out from under it. I do not see the point of taking out many of the towel bars, it just makes things harder and provides the opportunity for people to be slobs. I know these decisions are at the corporate level but I also know the cost of those things come back to the customer........ Best Western is fortunate to have the dedicated staff it does so that in itself speaks to people returning because of that.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Madonna, Thank you so much for taking the time to review our hotel. We are delighted to hear your satisfaction about the service you are receiving - we indeed have great staff! It's always great to hear how we are able to make our guest's stay more enjoyable. I will definitely note your comments about the bathroom furniture for any future improvement. Thank you for your loyalty and we are looking forward to your next visit! Sincerely, Genevieve Rioux General Manager

"poor value"

2
01/04/2018

i will be brutally honest... i booked the best suite they have .. $197 for the so called presidential suite .. the room was spacious . that would be the only positive remark i can make... the mattress was like sleeping on a trampoline, the room lacked any decor other than a couch , tiny desk, 2 tv's ... no glasses or coffee cups . other than plastic . small washroom . and to make it worst . the room is located , right next to all the heating and cooling equipment which is located right outside the window... its like a dryer full of boots making a racket the whole night or a cement mixer ... when i mentioned to the desk what room i was in and the noise . there was an automatic response which indicated they were totally aware of the issue .. and took a measly $20 off the room rate ... my rating is based on , 1 thay are aware of the problem .. 2 they promote this as their presidential suite charge the highest rate they can for something that is the furthest thing from what they describe. as a loyal and long time customer of best western .i fell that the only thing that i experienced here was, i got ripped off ... 100% totally disappointed .

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Clayton H We appreciate you taking the time to write a review as your opinion is important to us. We are constantly looking at new ways to learn and improve. I am sorry to hear you were disappointed with your room. I would like to apologize for the issues that you encountered. We pride ourselves in our cleanliness and customer service and strive to ensure that every guest with us enjoys our property and their stay. We hope that we are given another opportunity to exceed your expectations. I would like to thank you for the review and invite you back to stay with us soon. Please feel free to contact me directly at 780-402-2378 etx. 4. Regards, Nashica Walters Front Office Manager

"Clean, great breakfast, great restaurant"

5
26/03/2018

Great breakfast, great selection of food items. Very attentive gentlemen host at breakfast. Close to where we needed to be! Clean! Very friendly people at front desk. Italian restaurant Padrinos great service great food.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Susan, Thank you so much for taking the time to review our hotel. We are delighted to hear how great your experience was! I will definitely share with our team. Looking forward to seeing you again soon Sincerely, Genevieve Rioux General Manager

"Great breakfast "

4
18/03/2018

Stayed again and the room was clean and well appointed, carpet maybe needs to be cleaned but it was a good nights sleep. Breakfast is by far the best breakfast of any Best Western we've stayed at. We'll be back again in May because of the breakfast alone. Thanks

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi frohls, Thank you for taking the time to review our property. We are constantly looking for new ways to learn and improve. We are very pleased that you enjoyed the breakfast provided. We look forward to having you stay with us again soon. Regards, Nashica Walters Front Office Manager

"A Great Place to Stay!"

5
12/03/2018

It was a great refuge off the highway after a long drive!! We found the staff very friendly, the hotel was very clean. We had room service from the Italian restaurant onsite. Very good food. The bed were clean and very comfortable. Our room was at the back and very quiet. We couldn't have been more pleased with our stay. We highly recommend this hotel!

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Banny 11, Thank you for taking the time to share your feedback with us. We are pleased to hear you had a great stay at our property. We do pride ourselves in customer service and thank you for pointing that out. I will pass your comments on to the team. We look forward to having you stay with us again. Regards, Nashica Walters

"Our stay"

1
03/03/2018

Didn't get the room I booked. They don't even have a king suite. I specifically asked for one. Spent our for night in a room with no heat. It was -36 that night. Very cold in room. Had to go to front desk twice the next morning to find out when they would have the room cleaned that they were moving us to. Not impressed

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Bonnie, Thank you for taking the time to share your feedback with us. We are sincerely sorry to hear your stay was not up to your expectations. We indeed do not have King Suites, but we do have King rooms. We also would like to apologize for the heat issue in your room. Unfortunately, it seems PTAC units choose the coldest days to decide to die on us. As we were sold out during your stay, we tried to get you a new room as soon as we could, but we still had to wait until the previous guest had checked out. Again, we are sorry for the inconvenience Sincerely, Genevieve Rioux General Manager

"Business Trip"

3
27/02/2018

Very clean, staff was friendly, check in and out was quick, hotel decor is a bit dated. Never have stayed overnight in GP before I have no other hotels to compare this to. Ordered room service and the food was good and it arrived quickly.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Andy K, Thank you so much for taking the time to share your experience with us. We are happy to hear you enjoyed your stay with us. We hope to welcome you again on your next visit to Grande Prairie! Sincerely, Genevieve Rioux General Manager

"Good place"

4
28/01/2018

I stayed at this BW as it was close to the airport and the Coca Cola Center. Check in was fast and effecient, hotel room was comfortable as I was upgraded to a suite. I didn't spend a lot of time in the room as I was there for a skating competition. Bed was super comfortable, pillows were perfect as was the towels in the room. Clean washclothes were awesome. I do have 1 negative review concerning the room, was the fact that I did not notice until I was in bed that my room was directly beside the outdoor exhaust pipes. I did not notice it until it was time to sleep and my heating system shut off. It sounded like I was beside train tracks. Now, I did not complain to management about the noise because I had settled down in the room and would be out all day the next day. That was a mistake on my part, I did not anticipate how late I would return 11pm so, because of the noise, I did not sleep the 2nd night and was up at 4am to catch a 6am plane. Also, check your bill before you leave. They charge a "sustanability Fee" that you can opt out of which I was not aware of until I looked at my bill when I got home. They also don't include their local number anywhere on the bill so I had to go online to find it. To their credit, once I called, they reversed the charges for the fee onto my credit card. Despite the negative point to this review, I would recommend this Best Western just not that room if you want a quiet sleep.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi FtMacTompkins, Thank you so much for taking the time to share your feedback with us. We are definitely glad to hear you enjoyed your stay with us overall. We are sincerely sorry to hear about the noise disturbance you have experienced. Please do not hesitate to let our front desk staff know and we can definitely find an alternative. Looking forward to your next visit! Sincerely, Genevieve Rioux General Manager

"Great Grand daughters 3rd Birthday Party"

5
31/12/2017

Stayed 2 nights at Hotel, was extremely cold in the the minus 35 Celsius range. We have stayed at this Hotel numerous times in the past and we have found it to be an excellent Hotel to stay at. The Location is handy to all the major attractions in Grande Prairie and easy to find.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Ronald, Thank you so much for taking the time to review our hotel. We are delighted to hear you had a great experience and survived the cold snap we experienced! Happy to report it is no longer frigid. Wishing your grand daughter a belated birthday and we hope to see you again soon! Sincerely, Genevieve Rioux General Manager

"Business Trip"

4
27/12/2017

I have stayed at this property a few time during the past three or four years and have never experienced any problems. The staff are very professional and are always willing to assist. Have really never considered any other hotel chain in this city and would definitely recommend it to other travellers. The hot breakfast is well presented and has enough variety for anyone to choose from.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Larry! Thank you so much for taking the time to share your feedback with us. We are definitely very happy to hear about your satisfaction! We hope to welcome you again soon! Sincerely, Genevieve Rioux General Manager

"Great place ! Excellent breakfast and very helpful Staff!"

4
15/12/2017

We checked in late but were helped out . The next day we moved to a quieter room and had a better night. Breakfast is great with fresh fruit, cereals yogurt etc as well as ham and bacon or sausage with scrambled eggs toast and chunky hash brown potatoes. All included! Nice!

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi gerald211, Thank you for doing a review of the property. We value your opinion. We are very happy that we had a great stay with us and that we were able to provide excellent customer service. It is said that breakfast is the most important meal of the day and we are happy that you enjoyed the breakfast at the property. We hope to see you again soon. Regards, Nashica Walters Front Office Manager.

"Bed Rock Hard & No Parking"

1
12/12/2017

With always having a hard time to find parking. Make sure you get food before you park your car/truck or you might be waiting a bit. Don't ask about room service you won't get it. I've stayed at BW in edson and Drayton valley and I would tell them to go there in a hart beat just not in GP you will not be happy. But who knows

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Dear banditoilfield, Thank you for taking the time to share your experience with us. We value your opinion. I have passed your concerns on the relevant managers and I assure you I will follow up with them as well. I hope that you will give us another opportunity to exceed your expectations. We hope to see you soon. Nashica Walters Front Office Manager.

"Awesome staff, celiac friendly"

4
11/12/2017

This hotel was clean, comfortable, affordable. The staff was excellent. Because I am a member, I was upgraded to a suite room. During the complimentary breakfast the staff went above and beyond to accommodate my gluten allergy as the eggs in the buffet were sitting on bread. They had eggs cooked from scratch for me. Convenient location, close to shopping. Great restaurant attached.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Necole S, Thank you very much for taking the time to share your feedback with us! We are definitively glad to hear about your satisfaction and how our staff made your stay even more special! We hope to welcome you again soon Sincerely, Genevieve Rioux General Manager

"Small error but fixed "

4
10/12/2017

Had a late check in for a pet friendly room, we were called about 7:30 to see if we were still needing the room which was good on them for checking. Arrived about 10pm and Check in was relatively painless. Once we got into the room (108) we of course got comfortable, my wife had a bath and I then proceeded to have a shower only to find no shower curtain in the room, called the front desk thinking they would just pop in and install one as it would have taken all of 2 minutes. We were asked if we wanted to change rooms which we thought was pain because we had already unpacked a few things but said we would. They proceeded to give us a suite (202) with a separate sitting area and bedroom, along with a few other upgrades. What a pleasure that was as it was a long day for us. Then off to the restaurant the next morning for the included breakfast and WOW another fabulous surprise as everything was fresh, and I mean fresh cracked scrambled eggs instead of the ones that come prefabricated in a bag, real bacon and ham not the mechanically deboned and or type, fresh fruit, juices, cereal, coffee, tea, and great service to boot. We saw the two star rating on tripadvisor before booking and wondered, but knowing the Best Western franchise decided to book anyway and glad we did. Thanks BW We'll be back again in May and fully intend to rebook. Thanks for reading. P.S room 108 is way to close to the lobby so ask for something away from the lobby as it's a little noisy sometimes.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Frohls, Thank you so much for taking the time to review our hotel! We are delighted to hear about your experience and how much you enjoyed our breakfast. We take pride in serving actual "real" food, instead of the frozen items served in other chains, and we always like to hear when it is noticed! We are looking forward to your next visit in May! Sincerely, Genevieve Rioux General Manager

"Jacuzzi Tub dirty"

3
03/12/2017

Booked 2 rooms in October for this trip, one for my co worker who was on the 4th floor and mine on the first room 101 next to the pool. One room was paid in advance and my room at the time. I had the king jacuzzi room and very disappointed as I filled it went to get in it and dirt was coming out of jets. Jets need to be circulated and cleaned not just the exterior of the tub. Was not impressed after paying 237.00 for the room and could not utilize the jacuzzi tub, as it was the main purpose to sooth my aching lower back. Room was ok bed ok but bathroom very small as you can barely get in there to close the door. Room is tired looking after just coming from the clean new one in Ft St John. Positive- Coffee machine in lobby to have a latte anytime. Friendly front desk staff. Located next door to Tony Roma. 2 bathrobes and slippers which I did not use.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Dear guest, Thank you so much for taking the time to share your experience with us. We are sincerely sorry to hear about the issue encountered with the Jacuzzi. This is definitely not acceptable and will be addressed right away. We are happy to hear your comments about the level of service and that you were able to enjoy a nice coffee on us! We sincerely hope to see you again so we can show you the level of cleanliness that is expected from our property. Sincerely, Genevieve Rioux General Manager

"Great service"

5
01/12/2017

We stay here in May of this year for our nieces graduation! Best service ever ??and our room was very clean and spacious.comfortable bed!, very happy to stay there and we will return.already getting ready to book there again , and a very nice little indoor pool

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Debbie! Thank you so much for taking the time to share your experience with us. So great to hear you enjoyed your stay! Looking forward to welcoming you again soon! Sincerely, Genevieve Rioux General Manager

"Leisure stay on points"

4
30/11/2017

Very clean hotel, everything worked great the only down side was the bed leaned to one side almost if a great weight had slept only on one side for a month, this caused me to keep rolling to the center. Have stayed here before and never had that problem before.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Trevor, Thank you so much for sharing your experience with us! We are delighted to hear about your satisfaction! If I can pinpoint which room you were staying, I will definitely investigate the mattress issue brought up. We thank you again for your business and we hope to welcome you again soon! Sincerely, Genevieve Rioux General Manager

"Excellent Service"

5
26/11/2017

The staff who we interacted with were very professional yet down-to-earth. Wanted to ensure they could do everything possible to make our stay the best it could be. Quiet place, despite the parking lot being full of vehicles - never heard a sound from any other customers. Restaurant is amazing.

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you Carla for your comments we truly appreciate you taking the time to let us know how you're stay was. We hope to see you again.

"Expensive for average"

3
24/11/2017

Very nice staff. Food at Padrino's is pretty good, fairly reasonably priced. Nice breakfast selection - improved over the last few years. Rooms are quiet, t.v. channel selection is pretty good. Cost of hotel is fairly high - I know location is a determinant but I am looking elsewhere in the area.

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hello Jody, Thank you for your comments. We hope you will come back and see us again.

"Won't be back"

1
13/11/2017

Room was dirty, breakfast was terrible. When asked for an upgrade and a new room we were moved to the same style room. Then when we asked again we were moved to a business suite which now only had one bed.

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi megancV2657HH, Thank you for providing feedback about your recent stay with us. We value your opinion. I apologize for the issues you had during your stay. I have passed your concerns along to the relevant managers.Our upgraded suites have single beds so we were not able to met your request of an upgraded suite with two beds. We pride ourselves in providing clean, comfortable rooms, exceptional amenities and excellent customer service. We welcome you to experience this on your next trip back to Grande Prairie. Regards, Nashica Walters Front Office Manager

"Over priced for No Amenities"

2
13/11/2017

While the room is good, no room service during 3 night stay, no continental breakfast served, and price for room compared to similar ones around Alberta is way over priced. Mostly due to mini oil boom in GP but at this place don't expect anything "extra"

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi carlk248, Thank you for taking the time to share your recent experience with us. I am sorry to hear that your room was not serviced during your stay. I will pass this on to our Housekeeping Manager, as the only rooms that do not get serviced are rooms that have DND signs on the doors or if we get a request from the guest to not have their room done. We do serve a complimentary breakfast in the on-site restaurant Padrino's, weekdays at 5:30 am to 10 am and on weekends from 6am to 10pm. We do apologize for not exceeding you expectations. We hope you will give us the opportunity to do so in the future. Regards, Nashica Walters Front Office Manager

"Great beds, great breakfast"

4
09/11/2017

Everything in. Grande Prairie is on the expensive side, this hotel is no different, but if your à regular BW customer they are reasonable. The place is clean and well kept, staff is friendly. Both restaurants on site are good.

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Travis 12345, Thank you for taking the time to write a review. Your opinion is very important to us. We are very pleased that you enjoyed your stay at this property. Thank you for your loyalty to the Best Western brand. We hope to see you soon. Regards, Nashica Walters Front Office Manager

"Two Night Stay"

4
01/11/2017

Hotel staff are very professional and the room was quite comfortable. The coffee maker did not work well but is was only a minor inconvenience as coffee was available elsewhere in the hotel. I would stay here again as it is easy to find and meets all of my requirements for a good comfortable hotel. The internet worked well and I was able to connect without issue.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Dear Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to hear about your experience and we sincerely hope to welcome you again soon! Sincerely, Genevieve Rioux General Manager

"Best Western"

3
30/10/2017

Average room, Might be better of a stay if you decide not to be on the 4rth floor, sider of Tony Romas......Noisey... Better of other floor, get better sleep? Breakfast was good, staff was pleasent & friendly

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi 276mels, Thank you so much for taking the time to review our hotel. We are happy to hear you enjoyed our complimentary breakfast as well as our customer service. We are however sorry to hear about the noise disruption. Assuming it was road traffic noise? In that case, we can definitely find you a room on the other side of the building on your next stay. We sincerely hope to welcome you again soon! Genevieve Rioux General Manager

"Awesome"

5
29/10/2017

This hotel should be proud of there hotel and the staff was so helpful and there was nothing I could say other than the best hotel I've stayed at. They are mintues away from malls and food service and a park for walking or running and even a casino even a 10 mintue drive to the airport very handy to drive to.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Maryanne, Thank you so much for the review! We are absolutely ecstatic to hear how much you enjoyed your stay with us. We do have the most amazing staff and they definitely deserve the recognition. We hope to see you again on your next visit to Grande Prairie! Sincerely, Genevieve Rioux General Manager

"Long term stay they make you feel like family"

5
20/10/2017

The staff at this hotel go the extra mile for every patron. I feel very respected every time I walk in and out the front door. The fitness area is very clean. The breakfast is awesome. The lady asks for your room number but is there for whatever you want. Awesome employees at this location

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Lesh900, Thank you for taking the time to share your experiences with us. We are absolutely thrilled to hear how satisfied you were with your stay with us. We take pride in providing great customer service. We hope to see you again soon. Regards, Nashica Walters Front Office Manager

"Director"

3
19/10/2017

Location of the Satellite receivers right next to the window in the room is of great concern. Something must be done to control the noise level on the 4th Floor, particularly the room I stayed in. Engineering and management controls can be implemented to manage noise at the source. Engineering controls can employ elimination or isolation techniques. Elimination method does not necessarily entail the complete removal of the sound. But any method that reduces the sound to an acceptable level is considered elimination. It is critical to identify the cause of the noise at the source. A band analysis may be required to show the frequencies at which high intensities are occurring. This will provide clues to the sources. Vibrations produce sound, so long as the frequencies involved are within the audible range. If the sound is undesired then it becomes a noise. Therefore any vibration of rotating equipment should be examined as a potential source of noise on the 4th Floor particularly the room I was given.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Tima, Thank you so much for taking the time to share your feedback with us. We are sincerely sorry to hear that we did not meet your expectations. We will definitely investigate the noise disturbance that you encountered during your stay. The satellite dish that you saw is actually no longer active, so no noise or vibration would not have been coming from it. However, there must be another explanation. All our roof top equipment is scheduled for fall inspection next week, so any issues will be addressed. We sincerely hope to see you again Genevieve Rioux General Manager

"Great Hotel in Grande Prairie"

5
18/10/2017

This hotel is clean, the staff are very friendly and the rooms are great. Large rooms with comfy beds. Breakfast is nice - not the usual continental breakfast with microwaved eggs but an actual cooked meal.

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Dear 670kelliw, Thank you for taking the time to share your feedback with us. We are delighted to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Nashica Walters Front Office Manager

"Nice Hotel"

4
17/10/2017

Nice Hotel, great location lots of meal options, decent fitness center and restaurants. I stay at Best Westerns because you can count on the quality and consistency of this chain. I would recommend this hotel

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Dear V593HMmikeg, Thank you for taking the time to share your positive experience with us. We truly value your opinions and appreciate your time. We look forward to having you stay with you us again in the future. Regards, Nashica Walters Front Office Manager

"good!!"

4
08/10/2017

I stayed the business this time. The rotation of HOTEL was quiet, and was all right as location requirements. It was the place that there were several restaurants if I walked a little, and was good.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi tadashio439, Thank you so much for taking the time to review our hotel. We are delighted to hear you enjoyed your stay with us. Looking forward to welcome you again soon! Sincerely, Genevieve Rioux General Manager

"Best Western Grande Prairie Alberta Canada"

5
30/09/2017

I highly recommend staying at the Best Western in Grande Prairie Alberta. Tremendous staff and accommodations.Great value for price of room. Centrally located and easily accessible. Plenty of room to park.

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi wades308, Thank you for sharing your feedback with us. We are delighted to hear how happy you were with your experience staying with us. We hope to see you again soon. Regards, Nashica Walters Front Office Manager

"A few nights in G.P."

4
29/09/2017

Good clean rooms, staff was helpful and friendly. Had a good location and easy access. Close to Tony Romas and a Mr Mike's and they have an excellent restaurant on the premise as well. Continental breakfast is good for a free meal.

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Y3335ESmatte, Thank you for taking the time to share your experience with us. We value your opinion and appreciate your time. We look forward to having you stay with us again in the future. Best Regards, Nashica Walters Front Office Manager

"My experience"

4
24/09/2017

I enjoy staying at this B.W. location in Grande Prairie, it's close to good dining and shopping and is easy to get to.. One complaint I would have is the room rates are too high compared to comparable hotels in the city. I'm a Diamond Best Western member and feel the discount on the room is not deep enough for a loyal B.W. client.

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you for your comments. We do appreciate your loyalty to Best Western and hope to see you soon.

"Nice Hotel"

5
22/09/2017

Stayed here one night before we flew back home. The hotel is comfortable and clean and the staff was outstanding very accommodating. We made use of the free shuttle service to the airport.I would stay here again when in Grande Prairie.

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
We are so happy you had a wonderful experience here at our property, We cannot wait to see you again. Thank you!

"Grande Prairie hospitality"

5
15/09/2017

Driving into a easy to find hotel made our stay more relaxing and stress free. Check in was a breeze and our clean inviting room was a breath of fresh air. Comfy, convienient room made our stay very relaxing. The beds and pillows were very comfortable and clean. Our two sleeps were quiet and enjoyable. We went down for breakfast each morning and were rewarded with great choices that we enjoyed. Thank you for the wonderful hospitality you offer with your stays!

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you for the wonderful comments, We are so happy you had a great experience at our property. We look forward to seeing you again!

"Great service"

5
12/09/2017

Very pleasant staff and hotel was clean. Great location. Enjoyed the hot tub after a very busy day. Breakfast was well presented and good food. The hotel was quiet and comfortable. Overall great experience for business travel.

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you for your loyalty to Best Western! We are very happy you enjoyed your free upgrade & look forward to seeing you again!

"Great Value and location"

4
12/09/2017

Very clean hotel, close to restaurants and shopping. Friendly ,courteous staff . Everything was ready when we arrived and check in and check out was very quick and efficient. The room was well laid out and very comfortable. Loved the Telus Optic TV.

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you! We're very happy you had a wonderful visit with us. We hope you come back & visit us soon.

"Great Stay!"

5
11/09/2017

Check-in staff helpful, the room was clean and bright with lots of fluffy towels and comfortable beds. Breakfast was really good and the hotel is located right across for a Tony Romas. Excellent overall - best hotel on our trip!

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
We're so happy to hear you had a wonderful experience at our property! Thank you for the great comments & we look forward to seeing you again.

"Review by Wora"

4
08/09/2017

Nice, Friendly and courteous staff at check in. Ready to help. Nice hot Breakfast and not usual crappy continental breakfast you get other places. I spent only one night with my family though. May be if we had stayed longer I would have a different view.

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
We are very happy to hear you had a wonderful stay. We look forward to you coming back & visiting us again.

"Great hotel with amazing breakfast"

5
06/09/2017

Whole family stayed and everyone had a great night and an amazing buffet breakfast with fresh fruit and french toast with strawberries and whipped cream and lot more... used BW rewards points for free night ...what a bonus thx BW!

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi 57glenh, Thank you so much for taking the time to review our hotel. We are ecstatic to hear how enjoyable your experience was! We hope to see you again soon! Sincerely, Genevieve Rioux General Manager

"Great stay that was too short"

5
04/09/2017

We took a trip to Grande Prairie to celebrate our anniversary and were so glad we traveled Alberta. We try to stay at BW hotels and again this one didn't disappoint. Very clean hotel and staff and the breakfast was delicious.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you so much for taking the time to share your feedback with us! We are happy to hear how satisfied you were with your experience. We also think our breakfast is pretty delicious! We hope to see you again soon! Sincerely, Genevieve Rioux General Manager

"Best feature - access to parks and trails"

4
01/09/2017

Good hotel with comfortable rooms and amenities. Excellent location with easy access to business areas, shopping, airport. Access to beautiful park system and walking/cycling trails is right across the street. Dining choices include restaurant on site (although over-priced) and a Tony Roma's on the other side of the parking lot. The only thing keeping my rating at 4 stars instead of 5 is that the room rate is at the top end of Grande Prairie hotels. At a slightly lower price point, I would have rated this hotel at a 5 star level. Overall a good experience.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you so much for taking the time to share your experience with us! We always love to hear from our guests. We are delighted to hear about your satisfaction and we hope to welcome you again soon! Sincerely, Genevieve Rioux General Manager

"Nice place ! Great Staff!"

4
30/08/2017

Grand Prairie is a nice town and this is a nice hotel! The Hotel Staff are great! Very friendly and professional! The hotel is very nice, and the included breakfast was good with good quality and variety Hotel is in good location and I will stay there again!

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you for the wonderful comments, We're all very happy you had a great experience with us & look forward to seeing you again.

"Great comfortable stay"

5
27/08/2017

We had an excellent experience at the Best Western in Grande Prairie. The bed was comfortable, the room was quiet and everything worked well. I'm not sure how many stars this hotel rates, but it's an excellent mid-range hotel.

Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
We're very pleased to hear you had a wonderful experience here at Best Western, Thank you for the great comments. We look forward to seeing you again!

"Best Western Grande Pairie"

5
22/08/2017

A great place to stay with a real breakfast, not "foam eggs" or paper thin bacon, just real fresh food. Restaurant was a real treat, very tasty selections Hotel staff are very helpful, and rooms are kept very clean

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you for the great positive comments, We're very happy you had a wonderful stay with us. Can't wait to see you again!

"Completely satisfied"

5
21/08/2017

The free upgrade to a jacuzzi suite was just what our weary bodies needed after a long drive. Especially considering the pool and hot tub were closed because of the time of our arrival. All the staff were friendly and helpful

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you for the great comments! We're happy you got to relax and enjoy your stay after a long travel. We look forward to seeing you again.

"Comfort and best service"

5
21/08/2017

This hotel and the staff are some of the best in the hotel business. I definitely recommend this hotel for your "home away from home". The staff are all friendly and will help you in any way they can to make your experience pleasant

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you for the great comments, We are happy you had a wonderful stay with us. We look forward to seeing you again.

"Cool Breakfast Spot"

4
20/08/2017

The arrival process for us was not a good experience. With a late arrival, we had to push a button to open the inner doors of the vestibule into the lobby. But there were two baggage carts in front of the switch, and without the ability to open the dual doors in either direction, no way to move the carts easily. The woman behind the desk (who could see us struggling with the carts but didn't assist) wasn't particularly friendly, didn't seem to be interested enough in her job to pick up the piece of trash on the lobby floor a few feet directly in front of her. She sent us first to a room that had not been cleaned, when we came down to get another room, she wasn't particularly apologetic (and the trash was still there). The morning person didn't seem to be desirous of making an improvement either when we told them of the cart issue. The room was fine, and appropriate for the slightly above average price. HOWEVER, there was one high point and that was the lady running breakfast and the location for it. They use the restaurant for the breakfast and the woman running it was kind, helpful and patient (we didn't arrive until 5 minutes before it closed and she kept it open a bit longer for us, without us asking).

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you for letting us know about your experience here at Best Western, We truly strive on guest satisfaction and we will be using your comments to ensure the very best for all our valued guests. We hope you will come back and see us again!

"One of the best hotel breakfasts, nice rooms and helpful staff.."

4
19/08/2017

Room was nice, clean, and comfortable.There is a Keurig coffee maker in room. Excellent shower. Best part, for me was the breakfast. Real eggs and bacon, It is still buffet style, but they didnt mind us ordering eggs over easy. Soooo good.....

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you for the great comments, We are very happy to hear you had a wonderful stay with us. We look forward to seeing you again.

"The place I stay in GP"

4
17/08/2017

I come to Grande Prairie for business, and stay at the Best Western. The look on the outside might be older, but the rooms are updated and the staff are friendly. They are always friendly to me at the front desk and I have never had an issue.

"Great stay"

5
12/08/2017

Spent 3 nights here. We found the staff to be very friendly and helpful. The rooms were clean and comfortable and the breakfasts were very good. Would stay here again and would highly recommend the hotel.

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
We are so happy you had a wonderful stay with us. Thank you for the great comments. We look forward to seeing you again Esther!

"Comfortable, clean well run hotel"

4
11/08/2017

Nice breakfast is included as our some coupons to use in the on-site restaurant. In the parking lot is Tony Roma's so you do not have to venture far. Grande Prairie hotels unfortunately are expensive so any extra perk offered is well worth it.

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you Jody, We are pleased to hear you had a great stay! We cant wait to see you again!

"Welcome rest"

5
07/08/2017

BW was a welcome rest for the family after driving the Al-Can highway. Modern accommodations with swimming pool and hot tub. Hotel is pet friendly. Staff was accommodating to our needs. Computers and printer in lobby to catch up on emails while on the road.

Bestwesterngp, Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
We are so happy you had a wonderful & welcoming stay here at Best Western. We can't wait to see you again!

"Beautiful Rest"

5
02/08/2017

Great people, service was awesome as was the top shelf breakfast , we left well rested, happy with our stay, and will be back to this Hotel when we visit Grande Prairie several times during the year. Thank you , and your wonderful staff. Cheers Miss Abbey

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi 636gailf, Thank you so much for taking the time to review our hotel. We are absolutely thrilled to hear how satisfied you were with your experience! Leaving our hotel well rested is what we like to hear! We sincerely hope to welcome you again soon Sincerely, Genevieve Rioux General Manager

"excellent staff"

5
31/07/2017

we stayed here while my husband was battling cancer and the staff has gone above and beyond helping us every time. Housekeeping worked around my husband resting. The place is very clean and the rooms very comfortable. We have stayed there lots and will continue to do so.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Dear guest, Thank you very much for taking the time to share your feedback with us. We are absolutely delighted to hear how happy you were with your experience. We are especially glad to hear our staff were able to make this difficult time a little bit less stressful for you. We sincerely hope to welcome you again soon! Sincerely, Genevieve Rioux General Manager

"Overnight"

3
30/07/2017

Although my wife and I experienced excellent service from the very friendly and helpful front desk staff we found the room somewhat lacking. Our main concern was that the carpet appeared to be dirty. However everything else about the room was very good.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Jack, Thank you so much for taking the time to share your experience at our hotel with us. We are delighted to hear about the great customer service your received from our staff! We sincerely apologize for the state of the carpet in your room. All our rooms are scheduled for full shampooing at that time of year, however we have been busier than usual and are running a little behind. I can assure you that the carpet will be sparkling next time you stop by! Hoping to welcome you again soon Sincerely, Genevieve Rioux General Manager

"Thank you Best Western!"

5
28/07/2017

My go to place if I can get a room. Home away from home. Thank you to the staff and it attached to Padrino's Restaurant which I LOVE. Always clean and comfortable. Thanks everyone to everyone that makes my stay so much better in GP

"Good value"

4
20/07/2017

Nice Clean hotel with good service and great breakfast. Bed was very comfortable. Ironing board was a little wonky but everything else was solid. Bathroom was clean and shower had excellent water pressure. No complaints.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi F80131Gjamess, Thank you so much for taking the time to share your feedback with us. We love to hear your stay met your expectations and that you were able to enjoy our delicious breakfast. We hope to welcome you again on your next visit to Grande Prairie! Sincerely, Genevieve Rioux General Manager

"Over and Above"

4
19/07/2017

Robyn - the lady that booked my room went over and above to help me make my anniversary a romantic surprise. Helping me out with rose petals, romantic signs, bath balms and everything. It was truly amazing. Thank you from the bottom of my heart! Paige

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi 677whitneyw, Thank you very much for taking the time to review our hotel. We are ecstatic to hear about your experience and how Robyn was able to make this special day just a little bit more special! We hope to see you again soon Sincerely, Genevieve Rioux General Manager

"Pet and family friendly"

5
18/07/2017

We love staying here! Pet friendly rooms on the main level are so convenient. We love that the pool is open until 11pm. The breakfast is excellent and it is easy to get around Grande Prairie from this location.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Lindy! Thank you so much for taking the time to review our hotel. We always love to hear back from our guests. We are definitely delighted to hear how much you enjoyed your stay with us and we sure hope to see you again sooner than later! Sincerely, Genevieve Rioux General Manager

"Basic hotel"

4
16/07/2017

I spent two nights here. It was close to where I was working which was a bonus. Breakfast which includes a hot buffet was included which is a nice touch. It was very quiet and I had a good sleep both nights. There is a pool and hot tub which I never got around to using.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi 612Brian612, Thank you so much for sharing your experience with us. We are very happy to hear your stay was enjoyable! We sincerely hope to see you again soon, and hopefully you will have time to enjoy our pool and hot tub this time! Sincerely, Genevieve Rioux General Manager

"Northern Delight"

5
16/07/2017

I expect the very best from this hotel and they always deliver. First class facilities and service. During this last stay they made it possible for me extend my stay when the hotel was already full. You will enjoy the friendly staff from check-in to check-out.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Murray, Let me first start by thanking you for taking the time to share your feedback with us. We are absolutely delighted to hear how much you enjoyed your stay with us! We also appreciate the fact that you noticed how hard our staff work daily to ensure all our guests have the best experience possible. Looking forward to your next visit to Grande Prairie! Sincerely, Genevieve Rioux General Manager

"Great staff"

4
12/07/2017

Wonderful day staff. Very accommodating and friendly. Rooms are nice. The restaurant has good Italian food. It is the exceptional customer service is what stands out at this location. I would recommend this hotel to travelling professionals

"WOW - I was Wowed! What a difference!"

5
23/06/2017

What a difference - Danica at the front desk when we checked in was amazing! She upgraded our room at no charge because we were Gold club members, offered us a 10% discount at the restaurant Padrinos there and was extremely friendly and helpful She just made you feel as though you were truly welcome and it just made you want to stay there

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Glen, Thank you so much for sharing your experience with us! We are definitely delighted to hear how much you enjoyed your experience and the level of service your received from Danika! I will definitely share with her. We hope to welcome you again soon! Sincerely Genevieve Rioux General Manager

"Overnight stay for medical appointment"

5
23/06/2017

There was a mix up in the room rate quoted. I was given an upgrade to a coporate suite. The girl at check in arranged my cab for my medical appointment and she followed up twice as they were delayed. She wanted to make sure I made it to my appointment on time.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Janice, Thank you so much for taking the time to review our hotel. We definitely love to hear back from our guests, especially when our staff members go above and beyond! I will definitely share with her that her efforts didn't go unnoticed! We hope to see you again soon Sincerely, Genevieve Rioux General Manager

"A great place to stay"

5
18/06/2017

I stayed at the Best Western Grande Prairie for business and found that the staff were very welcoming and helpful, the room was clean and well furnished and the internet worked well and was quite fast. Overall a very pleasant stay and I will definitely book there again on my next business trip to Grande Prairie.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Norman, Thank you so much for your feedback! We definitely like to hear how enjoyable your stay was. We hope to welcome you again soon! Sincerely, Genevieve Rioux General Manager

"Clean rooms, helpful staff"

5
12/06/2017

Very clean room, helpful hotel staff. Pool could be more fun for kids, but was good for the price paid. Breakfast buffet was well worth the cost of the hotel. Probably saved us $50/day (family of two boys and two adults)

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Teresa, Thank you very much for taking the time to share your feedback with us. We are glad to hear you enjoyed your experience and especially our breakfast! I will make sure to share with our staff. We hope to see you again soon! Sincerely, Genevieve Rioux General Manager

"Cursillo"

5
10/06/2017

Great service, comfortable room, breakfast , pool hot tub, airport shuttle. Our fridge was not working properly because the last people did not shut the door properly and the service guy changed the fridge for us right away.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Donald, Thank you so much for taking the time to review our hotel. Glad to hear about your great experience! We are sorry about the issues with your in-room fridge, but are happy to hear it was taken care of right away for you. We sincerely hope to welcome you again soon Sincerely, Genevieve Rioux General Manager

"Awesome!!"

5
06/06/2017

Hi there my followers, I am staying at the Best Western hotel in Grand Prairie, I finished eating breakfast there, and it was an ok meal. There was coffee, hot water, milk, creamers, oatmeal, your basic breakfast, includes, scrambled eggs, Hash browns, bread and butter and some jam for toast. The bacon is delicious, it's not too salty, greasy, or crispy. It's just right. The coffee is pretty good too. The room that we had, is a King sized suite, with a pull out sofa. Two tv's with Telus Optik. It was extremely cold in the room, and had to put on extra layers.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Akira, Thank you so much for taking the time to review our hotel! We are ecstatic to hear you enjoyed your stay with us! We also really enjoy our bacon, so we are glad to hear you enjoyed it as much as we do! Each of our rooms have an individual thermostat that can be adjusted for your comfort. If you do have any issues with the room temperature, please do not hesitate to contact our front desk so what we can assist you with this. We want all our guests to have a comfortable night sleep, without having to bundle up! We hope to welcome you again soon Sincerely, Genevieve Rioux General Manager

"Not for Diamond members"

3
29/05/2017

I have stayed at many Best Westerns in Alberta and Saskatchewan and the front desk team made sure that their Diamond members were upgraded to at least a King Suite. For the first time, BW in Grande Prairie was not able to do it that way. I understand it depends upon the availability and all-but I have done the reservation a while back to let the team know. In future, I would have reconsider staying at BW in Grande Prairie when coming to Grande Prairie. Otherwise everything else is good.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Rawbroy, Let me first start by thanking you for taking the time to share your feedback with us - we always appreciate hearing back from our guests. We are happy to hear your stay was great! I understand your disappointment for not receiving your complimentary upgrade and we would like to apologize for that. We do upgrade all our elite members, but as you mentioned, sometimes our availability doesn't allow it. As we have been very busy in the last few months, it makes it a bit harder. Rest assure that we try our best! We sincerely hope to welcome you again on your next trip to Grande Prairie Sincerely, Genevieve Rioux General Manager

"One of the best in GP"

4
27/05/2017

Stay at this hotel every time I'm in Grande Prairie if it is available. Best free breakfast in GP. Rooms need some upgrades like better desk chairs but are otherwise quite comfortable. Internet is pretty average but TVs are good quality. Fitness Center has lots of equipment/machines but is a little crowded with the limited space. Pool and hot tub.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi AlbertaIceman, Thank you so much for taking the time to review our hotel. We are delighted to hear we are your hotel of choice when in Grande Prairie! We hope to welcome you again soon! Sincerely, Genevieve Rioux General Manager

"Nice property but I still had sticker shock!"

4
22/05/2017

I have reviewed this property before and found their pricing incredibly high. I thought I would at least stop in and see if anything had changed. No, room rates still place this property close to what I pay in locations like Vegas or Napili Bay, minus the view of the strip or better yet the ocean! But here I was, in front of the young night clerk, attempting not to be shocked again at the room cost. Her name was Sarah and from the moment I suggested the rate was out of my league, she caught my heart and I completely forgot about my wallet. More on her in a minute. This does not affect my review but the ceilings in the rooms on the main floor (I was in Room 110) must be 10 feet high! That is not a problem, just a little perception issue. The room is nicely laid out but the very high ceiling leaves the impression that you are a small person sleeping in a giant's house. Not a complaint merely an observation. It is interesting that this is the second property where as a guest, I was required to pay for a safe in my room, something I had no interest in using! When did hotels start charging this ridiculous add on tax? Perhaps they are borrowing from the add-on fees so common with air carriers today? But back to Sarah for a moment. I am always sensitive to not hassle the front/night clerks at the properties that I visit. It falls on them to explain the various prices and policies of their property and then it is up to me to decide if I will stay or not. I always thank them for their time and it would never occur to me to be anything but polite. Sarah told me the cost for a night's stay and after absorbing the sticker shock again, I thanked her but I knew I could do better. I was closing my wallet when she told me that she could perhaps get a better rate if I was a "Best Western Rewards" member or, if I had an AMA membership? Okay, that was worth a look. I carry so many loyalty cards that I actually keep them in a large binder in my glove box, just for such emergencies. But alas, the price was still too high for me. Sarah then asked if I would like her to phone a similar property down the street, to see if they had a better rate. What! Who does that? I could hear how curt the clerk was on the other end of the line as Sarah explained that she had a guest in front of her and that he could be there in minutes. She was being rude to Sarah who was only trying to please a guest that was not even going to be a guest! I cannot recall the price she got from the other property because now I was not moving. I was staying with Sarah because she continued to show how important it was that she get everything right for me. She tried a few more ways to get the rate down but it no longer mattered to me. I have the bill for my stay on my desk but I have not looked at it yet. I did not want to colour the beautiful experience I had in that lobby and because young Sarah was so into looking after me, the money no longer mattered. This was more than great service, this was a life experience. A beautiful moment after a long drive provided by a young lady working a late shift to support her household and her one and a half children (the second one will be along shortly). Thank you Sarah without the "a" on the end! So enough whining about the rate. This is a very nice property. The room was very clean and it felt as though it had been recently completely remodelled. The remote control comes in its own little fabric sock and the bed had me sleeping in minutes. My room was only steps from the lobby but there was not a peep to be heard. Breakfast is several bars higher then most properties and it is served in the Padrino's Italian Restorante that is attached to this Best Western location. It has been a while since I have seen such a mountain of bacon, sausages and scrambled eggs, all held at the right temperature in steam severs. Sitting with my paper, I was starting to feel like comfortable royalty. Again, this does not affect my review because I am now paying attention to the add on charges for an unused room safe wherever I stay but, Sarah had already noted that on my bill. It is one of their boxes that require initialling for acceptance on their check-in sheet and by not initialling it, you will not be charged. Just a heads up. If you are lucky, you to may bump into Sarah and when your heart starts to race when you hear the rates, she will work diligently to make it stop racing so that you can get settled for your comfortable night's stay. Think of me when she does.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi baudley, Wow! Let me first start by thanking you for taking the time to review our hotel! We have to admit your review was a pleasure to read - we have shared with all our staff, and Sarah was definitely happy to hear she made such an impression on your experience with us! We are also glad to hear you enjoyed our breakfast; we are really proud of it! Maybe it's the fact that we have a kitchen on site which allows us to cook real food, fresh daily, or maybe it's all the extra love we put in :). We are delighted to hear it was noticed! We sincerely hope to welcome you again on your next trip to Grande Prairie Sincerely, Genevieve Rioux General Manager

"OUR FAVORITE HOTEL"

5
15/05/2017

We always love the service, the hotel is clean, staff are wonderful. Any time an upgrade is available they offer it. The breakfast that comes with the meal is very well done, and the hotel is always very professional in behaviour and appearance.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi 70cassandrar, Thank you so much for sharing with us! We are definitely really proud to be your favorite hotel and appreciate your loyal business. Looking forward to your next visit! Sincerely, Genevieve Rioux General Manager

"our stay"

4
09/05/2017

other than the incident where the children were running up and down the halls above us at 6:30 a.m. we had a very pleasant stay. The area was quiet the hotel atmosphere very relaxing and the breakfast was great. We would definetly stay again

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Dear Irene, Let me first start by saying how much we appreciate you taking the time to review our property - we always love to hear from our guests! We are definitely very happy to hear you enjoyed your stay but we do apologize for the action of the other guests above you. We certainly hope to see you again soon. Sincerely, Genevieve Rioux General Manager

"Room Assesment"

4
06/05/2017

Very quiet and clean. Excellent continental or complimentary breakfast. Staff was very friendly. I would stay here again and would recommend to all co workers and family. No chance to use all amenities as i was working long hours, but every thing looked clean and well maintained.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Dear guest, Thank you so much for taking the time to share your feedback with us! We are delighted to hear you enjoyed your experience with us. We certainly hope to see you again soon and hopefully you will be able to enjoy our hotel and little bit more and work a little bit less! Sincerely, Genevieve Rioux General Manager

"Great sleep and good service "

4
29/04/2017

I've been here a week and the staff have been very friendly the whole time. My bed feels great and a complete array of pillows so that I could choose what fit me best. Price was decent and excellent coffee in the front.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Cruisin72, Thank you so much for taking the time to review our hotel. We always love to hear from our guests! We are very happy to hear you enjoyed your stay with us and we hope to see you again soon! Sincerely, Genevieve Rioux General Manager

"Sastisfactory experience"

4
24/04/2017

My recent stay at this hotel was good. The room was clean and breakfast was what you would expect to find at a Best Western. I found that the check-in was a bit slow, which always reminds me to opt for express check-out. I would stay here again.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Dexxter77, Thank you so much for sharing your feedback with us! This is how we can make improvements and we definitely appreciate the opportunity. We are happy to hear your stay was satisfactory and we certainly hope to see you again. We have noted your comment about the wait for check in and we are happy to hear your did take advantage of our rapid check out option. Thank you again! Sincerely, Genevieve Rioux General Manager

"Very Comfortable!"

4
23/04/2017

Stayed here for one night. Bonus - new beds!! Very comfortable and bed clothes were clean and warm! Our room was clean and well stocked with towels and coffee/tea. Our room was on the 3rd floor, facing the parking lot entrance. I think this is my only complaint - parking lot noise with trucks beeping while backing up and Yahoos speeding down the side street. But the hotel can't control that. The staff was courteous and very efficient. We didn't use the pool area or gym, so can't comment there. Vending and ice machines on each floor. So, now we'll get to the complimentary breakfast. That in itself is worth staying here! Bacon, eggs, hashbrowns, French toast, ham, cereal, oatmeal, fresh fruit, toast, bagels, muffins, pastries, coffee, tea.....so awesome!!! And all you can eat!!! Definitely stay here again!!!

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Storm2640, Thank you so much for taking the time to review our property. We are delighted to hear how enjoyable your stay was. I will definitely share with our team! Our apologies about the Yahoos - it is spring, after a long winter - they tend to get excited a little bit... Hopefully that should fade away soon! We hope to welcome you again in the near future! Sincerely, Genevieve Rioux General Manager

"Business Trip"

4
21/04/2017

As a Diamond Select member, I did not consider any other venue. Have stayed at this hotel at least 5 times during the past couple of years and have never encountered any problems. Staff have always be courteous and professional.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Larry G, Thank you so very much for taking the time to review our hotel! We always appreciate when our guests go out of their way to share their experience. We are ecstatic to hear how great your recent stays with us were. Thank you for your loyalty to Best Western and we certainly hope to welcome you again soon! Sincerely, Genevieve Rioux General Manager

"Best western GP"

4
20/04/2017

Overall a great stay with super helpful and friendly staff. Pool was basic but great. Breakfast was fast and conveneint and the quality of everything was great. Highly recommend this hotel if staying in Grande Prairie.

Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Hi Canadiantanya, Thank you so much for taking the time to review our hotel! We really appreciate it when our guests take the time to share their feedback with us. We are glad to hear your stay was up to your expectations and we sincerely hope to see you again soon! Sincerely, Genevieve Rioux General Manager

"great hotel"

5
14/04/2017

I stay here often always excellent, rooms are clean , staff is super and the food is great the pool is always clean and the location is ideal, they keep me coming back , I travel for business 15 weeks a year and always stay at a Best Western when possible

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi A4765LPkeithm, Thank you so much for reviewing our property, we sincerely appreciate receiving all the feedback. Looks like we are your home away from home and we couldn't be any happier! Thank you for the loyalty Sincerely, Genevieve Rioux General Manager

"Overnight Spot"

5
10/04/2017

We are Traveling from Calgary to Yellowknife. We always stay at Best Westerns because of the cleanliness of the hotel, rooms and great staff. This particular one in Grande Prairie had the most comfortable bed and pillows ever. So inviting after a. Long day of traveling. We had dinner at the Italian Resturant that is part of the hotel. It is fantastic to walk out of your room and the Resturant is just down the hall. Dinner was great and the complimentary breakfast was fantastic.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Mary_Ann D, thank you so much for taking the time to share with us! We always love to hear from our guests, especially when they had such a great experience! I will definitely share with our team. We hope to welcome you again on your next trip to Grande Prairie! Sincerely, Genevieve Rioux General Manager

"What a nice little getaway!"

5
05/04/2017

We chose this hotel for the location, price and being able to bring our dog with us. It's a great location, two restaurants, one on site and Tony Romas right next door. Check in was quick and easy, the staff extremely friendly and our room was very nice. We were in room 107, which was perfect for having a dog to take outside. An easy walk across the street and you were on a lovely walking path close to the new hospital being built. There is also a playground along the walking path if you have children. Our room was clean, quiet and right on the same floor as the pool and hot tub. We were so surprised to find that the breakfast was right in the restaurant. It was absolutely fantastic! We would definitely stay here again, and would recommend this hotel to our friends and family. Thank you for everything!

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Heibert, Let me first start by saying thank you for taking the time to review our hotel. We always love to hear back from our guests! We are definitely really happy to hear you enjoyed your stay with us and that our location was ideal for your needs. Looking forward to welcome you again soon! Sincerely, Genevieve Rioux General Manager

"Excellent Hotel"

5
03/04/2017

I enjoyed the room and it was very clean and comfortable. I was in a mini-suite with a separate bedroom from the living room and it was a very nice layout. The bed was very comfy and I didn't hear any noise all night. I can't wait to stay here again on my way through town.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Brian, Thank you very much for taking the time to share your feedback with us. We are delighted to hear you enjoyed your stay in one of our suite. Looking forward to welcoming you again on your next trip to Grande Prairie! Sincerely, Genevieve Rioux General Manager

"Freshly updated rooms"

4
01/04/2017

I have stayed at this hotel before and am never disappointed. The guest rooms have been recently updated and the breakfast is always fresh and great. The hotel staff remembers me as I stay at this hotel often, that makes me feel welcome at any time.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi cjfraiz, Thank you so much for taking the time to share your experience with us. We always love to hear from our guests. We are glad to hear you enjoyed our newly updated guest rooms and were able to take advantage of our complimentary hot breakfast. Looking forward to welcoming you again soon! Sincerely, Genevieve Rioux General Manager

"Nice place"

4
29/03/2017

Had problems getting my reservation due to difficulties with my card. The front desk went out of there way to make sure I got a room . They are great staff. Rooms were very clean. Breakfast could of had more options

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi 982zaned, Thank you so much for reviewing our hotel. We are happy to hear that you had a great experience and that the service delivered by our front desk staff made a difference. I will definitely pass the message along to them. We hope to see you again soon! Sincerely, Genevieve Rioux General Manager

"Stayed for business"

4
19/11/2016

The stay was good, the employees are very kind and make guests feel welcome and at home! Breakfast was very good, there was always lots of Bacon!!!! The location is close to restaurants and other amenities.

"A great hotel and great staff"

5
16/11/2016

I've stayed at this hotel many times. The rooms are clean and modern, and the morning complimentary breakfast is second to none. It's also conveniently located right beside a Tony Roma's. The staff are friendly and they do guest appreciation night's with complimentary pub grub (chicken wings and that kinda thing) and will even throw in a beer.

"Great beds Awesome staff"

3
04/11/2016

This Best Western has the most attentive and caring staff I have encountered in a long time. And as for the beds can't ask for more comfort! the only down fall I found is that with renovating the decor they have put in over sized counters in the bathrooms and you almost have to stand on the toilet to close the door if you have claustrophobia not a good place for you.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Cyndie, Thank you so much for your kind words about our staff. They all work exceptionally hard to ensure our guests enjoy their stay with us, and I'm happy to hear their efforts to exceed our guests expecatations do not go unnoticed. I will be sure to share your kind remarks with our entire team and congratulate them on a job well done. We look forward to seeing you again on your next visit to Grande Prairie,' Best Regards, Michelle Bellehumeur

"Very Nice Hotel and Excellent Value"

5
01/11/2016

My husband and I have stayed a few times in this hotel. The rooms are clean and nicely appointed. Very comfortable beds. There is a full buffet breakfast included in the room price. This breakfast has always been excellent. The restaurant in this hotel is also excellent with nice atmosphere.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Marcia, Thank you so much for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay, and were able to dine at our onsite restaurant, Padrino's during your visit. Our team will continue to strive to provide the best experience we can for you and all our guests. We look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Business Or Pleasure"

5
24/10/2016

Facility has great amenities. The convenience to the Down Town or the Industrial is excellent from this facility. If you like walking convenient to walking paths, The Museum is across the street. Also can walk or drive to the Shopping Mall, we walked and it is approximately 15 minutes. Two restaurants on site or across the parking lot both we found to be excellent. However if you want to go out to the movies a short 5 minute drive. Would recommend and definitely would stay there again. Being a past salesman and a business traveller the internet in room is fast and consistent.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Richard, Thank you for taking the time to share your experience with us. I am so pleased to hear you enjoyed your visit, and were able to experience Grande Prairie's attractions, as well as our hotel amenities. We understand how important fast and reliable internet is to our guests, and we are always striving to exceed your expectations through ongoing upgrades. We hope you'll get the chance to visit Grande Prairie again soon, and we look forward to welcoming you back to the Best Western. Best Regards, Michelle Bellehumeur

"Best Western Hotel - Grande Prairie"

4
17/10/2016

Very nice hotel, great restaurant, Close to the office, very close to the airport. I enjoyed the antique furniture placed throughout the hotel. They offer lunch preparation to go. The breakfast was great ranging from fruit to bacon and eggs. Good coffee too.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Kim, Thank you very much for your kind remarks. I am delighted to hear you enjoyed your recent stay with us, and had the opportunity to enjoy our onsite restaurant Padrino's and of course our complimentary breakfast buffet. We look forward to welcoming you back to the Best Western on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Greatest hotel ever!"

5
15/10/2016

Having stayed in many hotels over the last few weeks, I can say this one is my favourite. It's just perfect - clean, comfortable, quiet. They've thought of everything and then some. Fantastic TV with tons of channels. The beds are really comfortable. Free wifi for as many devices as you have. The shower is second to none. The pool and hot tub are immaculate. The free breakfast is amazing. Not just a continental breakfast, but a complete breakfast buffet in a restaurant! If I could, I would live in this hotel. That's how much I enjoyed my stay here.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Wow! Thank you so much for sharing your experience with us! Our entire team works exceptionally hard to provide a "home away from home" experience to all our guests, and we always appreciate hearing that our efforts do not go unnoticed. I will be sure to share your kind remarks about our property will our staff, and we will continue to do our very best to provide an exceptional experience to you and all our guests. We look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Gave it another go - still very good"

5
01/10/2016

have stayed here many times before when passing through G.P. Room was comfortable, kind of small for a king room but still good. Bed was very comfortable and room was super quiet, almost as if we were the only ones staying there. Front desk staff were great and breakfast was very good as well. So was the breakfast attendant. The only thing they need to do is make sure they move the smokers away from the lobby doors as the lobby smells like one big giant ashtray ! We'll stay here again if the rates don't go crazy like they used to be.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello, Thank you for sharing your experience with us, we very much value to the loyalty of our returning guests and are always pleased to hear your feedback. I will be sure to share your feedback with our front desk and breakfast attendants and congratulate them on a job well done. I am excited to share that our property is going 100% smoke free in November, and this should help eliminate the odor you noticed on your recent stay We hope to see you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Clean, accessible hotel"

4
28/09/2016

Very clean hotel. Good location to hospital & college. Great breakfast included ((hot eggs, bacon, sausages, waffles, pancakes baked goods, & other usual items provided with extended weekend hours in the attached restaurant. Wheelchair accessible rooms. Has a weight room, pool & hottub. (Not accessible) The staff were friendly. Complaint: Unable to access WiFi all weekend Front doors locked after hours (we attended wedding), door bell located between the two outside doors; the luggage carts were all stored in front of the doorbell . doorbell was over the head of a wheelchair user. Rooms were too dark to read in while the lights were on at night.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Jo-Ann and Fred, Thanks for taking the time to share your recent experience with us. I am pleased to hear you enjoyed your stay, and the hard work and efforts of our housekeeping department did not go unnoticed. As continued recipients of the Alberta Hotel and Lodging Housekeeping Award, we are committed to providing a clean and welcoming property to all our guests. I sincerely apologize about the inconvenience of not being able to connect to the WIFI during your visit, and will be sure to address this with our internet provider. I would also like to thank you for bringing your concerns regarding our locked access to my attention. While we do this for the safety of our staff and guests, I will ensure the doorbell is better accessible to our guests in the future. Thank you again for sharing your feedback and allowing us to make improvements, we look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Very Pleasant Stay"

4
15/09/2016

My room was clean, quiet and the bed was SO comfortable! At this BW I feel quite comfortable in walking in my stocking feet to the ice machine, the hall carpets a kept as clean if not cleaner than the room carpets which are excellent. For the most part staff are friendly, willing to provide assistance and answer any questions.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Cyndie, Thank you for taking the time to share your review with us. I am very happy to hear you enjoyed your stay, and will be sure to share your positive feedback with our team. They all work exceptionally hard to maintain the cleanliness levels our guests expect and deserve, and it's always nice to hear our efforts do not go unnoticed. We look forward to seeing you on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Clean, quiet, excellent service"

5
14/09/2016

Great service, lady at the front desk did some juggling in order to put us in a non-smoking room and away from noisy fans. They have customer appreciate on Tues nights, wine, beer, finger food, which was a nice surprise. Rooms were comfortable, clean and quiet. Excellent Italian restaurant had supper there. Breakfast is included in the room price and is also excellent, much, much more than a continental. In room internet. I would definitely recommend

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Good Day, Thank you so much for sharing your review. We very much appreciate your positive feedback and we will continue to do our very best for you and all our guests. I am very pleased you had the opportunity to enjoy our amenities- our guest appreciation evenings are always a hit! Ill be sure to share your kind remarks with the entire team! We look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Business stay"

4
04/09/2016

Clean, good visit- always pleasant staff. I have stayed here before - always consistent. Convenient location. There is lots of parking. Did not use other facilities. ...The town has been hit hard by the economy and most properties show that.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Stacey, Thank you for your kind words about our property and staff. The entire team is committed to providing exceptional guest experiences and I am happy to hear that we continue to be consistent with our efforts. We look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Mediocre Property"

3
31/08/2016

1 night in Grande Prairie for business. This is a basic run of the mill hotel. The Good: - Hotel is new-ish and has a nice appearance - Rooms are good and well appointed - Location is good with many food options nearby The Bad: - Overpriced, $190 in Grande Prairie??? - Rooms need some TLC (eg. bathroom drain that wouldn't drain, electrical outlet that would go on and off) - Breakfast options were good but cold and food wasn't being replaced when emptied.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Graham, Thanks for taking the time to share your feedback with us, we will use this to make improvements so that you and all our guests have an enjoyable stay with us. We are excited to start on a few projects that will update the look of the hotel, and we can't wait for you to see what we have in store. Look forward to seeing you on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Good service/ nice rooms"

4
26/08/2016

I have stayed at this hotel for years when traveling to Grande Prairie on business. The staff is friendly and helpful and the rooms are comfortable and clean. Location is central and in easy traveling distance to all amenities.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Doug, Thank you for you continued loyalty to our hotel and for taking the time to share your experiences with us. We hope that you will continue to stay with us while in Grande Prairie, as we continue our commitment to providing an exceptional guest experience. Hope to see you again soon, Best Regards, Michelle Bellehumeur

"Loved this hotel."

4
31/07/2016

I loved this hotel. The basic room had a sitting area separate from the bedroom. I asked for smoking and they accommodated that request no problem. Room service was great. I ordered a steak from the restaurant and it was to the standard of a red-seal chef.The halls and entry lobby had the feel of a small country inn. I will stay here every time I go to Grande Prairie.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Regis, Thank you very much for sharing your positive review about your recent stay with us. We are very pleased to hear you were able to experience our on-site restaurant, Padrino's- and I will be sure to share your kind feedback with Chef. We look forward to welcoming you back on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur

"Northern Home Away From Home"

5
19/07/2016

Clean, comfortable, friendly staff, close to shopping and beautiful parks. Excellent breakfasts. Have stayed at this hotel many times. It is our home away from home in northern Alberta. Looking forward to our next stay.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Murray, Thanks for taking the time to share your experiences with us. We are so pleased to be considered your home away from home! We will continue to work hard to exceed your expectations on all your future visits! We look forward to welcoming you home on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Very Nice"

5
17/07/2016

The nicest Best Western I've ever stayed in. Stayed one night while traveling the ALCAN. Nice Italian restaurant downstairs that serves good food. Room was large and clean. Staff was very friendly. Included breakfast was not the standard hotel breakfast. They actually had real fried eggs and real bacon! I would definitely stay here again.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi! Wow! Thank you very much for your kind review of our hotel. Our entire team is committed to providing an exceptional guest experience and I always enjoy being able to share such positive feedback with them. We are very lucky to have Padrino's Italian Ristorante on site for our guests to enjoy! Our onsite restaurant allows us to provide a breakfast our guests deserve, with locally farmed eggs, and of course real bacon ( is there any other option)! Thank you again for your positive feedback, we hope to see you again on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur

"Lacking in many ways"

3
09/07/2016

Just stayed 1 night before catching a flight to Edmonton & LA. We were dropping a rental car back at the airport hoping to then get the hotel free shuttle. So I phoned the hotel to find out how that worked. They said the last shuttle was 5:10pm from the airport. So we rushed back to Grande Prairie from Peace River hoping to get there in time. Just made it - to find out that the last shuttle was later - so we didn't need to rush. When we checked in they gave us a ground floor room right next reception and with the stairs for upstairs on our wall also. When I enquired at reception about getting a better room I was told nothing was available. I had booked the room well in advance - so definitely would not have expected it to be the last room. Very disappointing. The room itself was old and also noisy

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Murray and Karina, Thank you for sharing your feedback with us- I am sorry to hear your disappointment. Unfortunately our shuttle schedule changes as the flights do, and I understand the frustration this would have caused you, we will continue to do our best to provide the most recent updates to our guests to ensure this doesn't happen again. I apologize you were not happy with your room location, please feel free to let us know your preferences on your next booking, as we will always do our best to accommodate your needs. Thank you again for bringing your concerns to my attention, we look forward to seeing you again on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur

"Nice, if a bit generic "

4
07/07/2016

This is a good place to stay. It's a new facility and is what you'd expect. Neat and clean, everything in good working order. It's also nothing unique or special. A good safe choice off route 43 on the northern side of town. We arrived late and left pretty early on an Alaska to lower 48 move, needed safe/no surprises and this place delivered. Our gold standard is the comfort of the bed - A grade given. Can't say much about what else is close by, other than there are two car washes nearby. (If you've driven the Alcan you'll understand)

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Eric, Thanks for sharing your positive feedback with us! We always appreciate a grade A! We are currently preparing for some updates in our guestrooms which will hopefully provide the wow factor we might currently be lacking, but our commitment to guest satisfaction will never change. We're happy to hear you enjoyed your stay, and look forward to welcoming you again on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur

"Clean & Comfortable"

5
29/06/2016

Overall a very decent property. Rooms very clean as was the entire facility. Only issue I had was with the luggage carts - very hard to manage! Nearly ran into corners/walls a few times, despite being careful. Surely there is something better and easier to navigate?

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello, Thank you for sharing your feedback. We are happy to hear our efforts don't go unnoticed. I can certainly understand your concerns regarding the luggage carts, they can be a little tough to get around, we are looking into alternatives and hope to find a better option. I appreciate you sharing your concern about this! Thank you again for your positive feedback, we hope to see you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Nice Stay"

4
28/06/2016

Nice, Peaceful. I was concerned about lots next door but no disturbance from them that I could hear. it was a good night This part was BS! I was done after my few words and now IO am pissed off and was tempted to delete this whole form BS.

"BW Grand Prairie"

5
19/06/2016

Nice lobby, very friendly and helpful staff. The rooms are clean, modern, spacious and beds are comfortable. Wonderful, free breakfast in the morning. Convenient location just off the freeway. Restaurants near by (Tony Romas  across parking lot, Italian at the hotel). Coffee, tea and fruit were available all night in the lobby.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Tamara, Thank you for taking the time to share your experience with us, I am so pleased to hear you enjoyed your recent stay with us. We strive to provide an exceptional experience to all our guests, and we thank your positive feedback. We look forward to seeing you on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Booking agent lied."

2
13/06/2016

The reservation people need to know the hotel policy of only 4 people in the room as I booked a room for 3 children and two adults and was honest as I wanted a room large enough for 3 children. I was informed when I booked the rooms had only two beds and the hotel did not have cots so I would need to bring my own. When I got to the hotel at 8pm with three children who had not had supper yet, I was informed that we could not check in as there was a limit of 4 people to a room and was not allowed to have 5 people in the room. The clerk called the manager and the manager stated the same thing and it was "too bad", I then stated I would have to go to another hotel and would like to cancel my room and was informed that it was too late to cancel and I would be charged the full amount for the room. As I was unable to afford to pay for a room I was not going to use or not being able to find another hotel room last minute in Grande Prairie, I felt I was held hostage to not only to pay for that room but to book another room. I did book both rooms and was informed that they would have two beds in both but when we went up to the rooms they only had a bed and a pull out couch and was told that this was considered two beds and all their other rooms were smoking rooms. I have stayed at this Best Western several times for work and personal and due to this my staff and I will not be staying at this hotel again.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Karen, I apologize for the inconvenience you encountered on your most recent stay. As we are committed to the safety and well being of our guests, the Fire Code is not something we can make exceptions to, which is why we cannot increase the maximum occupancy allowance in the guest rooms, however I do apologize for the discrepancies in what you were told by the booking agent. Best Regards, Michelle

"Grande Prarie stay"

4
30/05/2016

Staying here was ok not as nice as other BW facilities I have stayed in but it was comfortable and clean. The location was great has 2 restaurants on the property and is close to other restaurants. The staff was friendly and the breakfast buffet had a selection off different types of food.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Colleen, Thanks for taking the time to share your feedback with us! We are in the process of doing some updates to our guest rooms including remodeling the bathrooms, and updating the guest room furniture. I hope you have the chance to come see the finish product. We might be updating our look, but we are committed to providing the same great service as always. Hope to see you again on your next visit to Grande Prairie. Best Regards, Michelle

"Nice Hotel"

4
17/05/2016

Nice hotel, clean common areas, room was very clean and comfortable. View was nothing to be excited about Italian restaurant attached is very good, higher end though. Tony Romas in the same parking lot so you can always go there if you're feeling more casual.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Marilyn, Thank's for sharing your recent experience with us!! I am so pleased you enjoyed our onsite restaurant, Padrino's! I will be sure to share your comments with our housekeeping team, as they work very hard to ensure our guests have an enjoyable experience. We look forward to seeing you on your next visit to Grande Prairie, Michelle Bellehumeur General Manager

"Very nice stay"

4
16/05/2016

My experience of staying at this Best Western has been better and better with the last few consecutive stays. It feels like the focus on customer service has become more of a consideration, and it shows I have encountered 2 very wonderful staff and have had very positive encounters when calling in to the hotel. Well done!!! My only disappointment is that the hotel has switched to multi use squeeze bottle body wash and 2 in one shampoo and conditioner which are very masculine scented so ladies if staying there bring your own (which is a pain) or you'll smell like the boy next door!

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Cyndie! I am so pleased to hear your feedback! We are very lucky to have such a wonderful team who really does go above and beyond to exceed each guest's satisfaction, and I am very proud of the work they do each and every day! After all, Best Western strives to lead the industry in superior customer care! While we have changed some of our in room amenities, we do still have the individual bottles of Nourish products! Just request them at the front desk, or from our housekeeping team and we would be happy to provide them! Thank you again for taking the time to share your experience, we hope to see you again on your next visit to Grande Prairie, Michelle Bellehumeur General Manager

"Great Place to Stay"

5
06/05/2016

always a great place to stay when in Grande Prairie, i can always expect the same excellent service every time. always friendly and courteous. and the rooms are so comfortable it's like being at home.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Guy! Thank you for your kind words! We are happy to be your home away from home anytime you're in Grande Prairie! We look forward to seeing you again soon, Michelle Bellehumeur General Manager

"Disappointing Stay"

3
30/04/2016

My husband and I travelled 3 hours to spend a night together to celebrate our 17th wedding anniversary , we had reserved a jacuzzi room . Later that night we had tried to use the jacuzzi which would not hold the water. Went we had told front desk the next morning her response was sorry. I personally think I should have been refunded for something I had paid for but couldn't use.

"Very Quiet Roomj"

4
22/04/2016

Was given a very quiet room on the 4th floor, so I got the most restful sleep. Unfortunately, the hot/cold water was reversed on the bathroom tap and I almost burned my hand when I was testing for cold water. The staff is very friendly and accommodating. Breakfast is always tasty with lots of variety for people who are picky, like me.

"Average at best"

3
05/04/2016

My mom lives in GP and she surprised us with a hotel room this past weekend. When we arrived the front desk lady was very nice and helpful but when we got to the room which was supposed to be a suite we found it to be a bit cramped for space considering we payed extra for the suite. With the sofabed out we could not even open the door to the room so we had to physically move the entire sofa. The room my boyfriend I shared had mold in the sitting area and the shower head had a really high pitched whining noise when we turned it to a hot temperature to shower. The beds were nothing special. The free breakfast was average and had nothing you wouldn't expect at a typical continental breakfast. The eggs however were quite rubbery. The pool was decent enough but the hot tub was not cleaned properly and in the corners of the still water in the hot tub in was definitely yellowing and was pretty gross.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Amanda, Thank you for taking the time to share your recent experience with, and I sincerely apologize for not exceeding your expectations. As consecutive recipients of the AHLA housekeeping award, the entire team works exceptionally hard to ensure we go above and beyond for our guests, especially when it comes to cleanliness, and your concerns are not ones we take lightly. I will share your feedback with our entire team to ensure these are addressed promptly. If there is any way I can be of assistance during your next visit to Grande Prairie, please do not hesitate to contact me directly, Best Regards, Michelle Bellehumeur

"Older Hotel - Best restaurant in town"

4
04/04/2016

Whenever I stay in Grande Prairie I stay here, the hotel is nice - the staff seem to care about your needs and the restaurant is one of the best in town. It's centrally located to my needs, but is outside of the main city corridor which if you are travelling to Grande Prairie for the sites... then I would certainly suggest a different travel agent.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Adam, Thank you for taking the time to share your feedback with us, and for your positive response of our on-site restaurant, Padrino's. We are very lucky to have a dedicated staff who make every attempt to go above and beyond for our guests, and I will be happy to share your kind words with our team. We look forward to seeing you again on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur

"Nice property, but starting to show its age...."

4
20/03/2016

This hotel has a solid foundation and the soft goods are fairly new. The property, however, needs some renovations. Wall paper is peeling, sealing around the shower and sink area needs to be redone, and the carpets throughout need to be replaced. When you walk into the lobby, you think that it is the 1970/80s. Having said that, however, the bed was comfortable, rooms were clean and the hot, complimentary breakfast was very good. I would recommend that a room rate review was done as for its age, I believe that the prices are above local market value. Dinner at Padrino's was excellent! The dressing on the house salad was tasty and the baked spaghetti and meat sauce was excellent.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello! Thank you for taking the time to share your feedback with us, we are so pleased to hear you enjoyed your stay and your dinner in Padrino's. I am happy to share with you that we do have some exciting updates planned in the near future. We will be updating the guest bathrooms, as well as the wall coverings and furniture in the guest suites. There is a lot of work to be done, but we are excited to get started very soon. We hope these updates will provide a more modern feel in the rooms, and can't wait to hear your feedback when these projects are completed! We look forward to seeing you on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur

"Great place and service"

5
18/03/2016

We went there as our house wasn't ready to move in yet, we got upgraded room free, and free hot breakfast inside hotel. We had a tub in room king bed so comfy! And pool was great! Right beside tony romas ( but wouldn't recommend that place to eat) walking distance to casinos And casino good food!!! Tuesday two rib dinners $24.95 and Thursday two steak dinners total $24.95 as well! They have free shuttle service. The staff always there to help and keep prices compared to the same if not cheaper then other hotels in area.

"Good as always"

5
18/03/2016

This is my most frequent place to stay in grands prairie. Rooms are clean, quiet and clean. The restaurant is great and breakfast is good! Staff is always friendly and willing to help you out. I have stayed here many times and I will return. Thank you.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Ryan! Thank you for taking the time to share your feedback with us. I am so pleased to share your kind words with our staff. Our entire team works exceptionally hard to provide our guests a welcoming experience, and our housekeeping department was just honored with receiving the AHLA Housekeeping Award. We appreciate your loyalty to Best Western and look forward to seeing you on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur

"Great Stay"

4
18/03/2016

accommodations are always great, however the breakfast and restaurant less then adequate. breakfast food was cold, and the restaurant the service was very slow and over priced. waited 15 minutes to get seated when there was several tables available

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Guy, Thank you for taking the time to share your feedback with us, and while I am pleased you enjoyed your stay in the hotel, I apologize for your disappointing dining experience. I will be sure to share your comments with the Food and Beverage department and have your concerns addressed. We look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"My Go-To in GP"

5
16/03/2016

I travel to GP once a month and this is my favourite hotel to stay at. It's a little far from where I need to be location wise, but the customer service makes it worth the commute for me. The ladies who work at the front desk are always super pleasant, even when I arrive later in the evening. On one occasion I had a delayed flight from Calgary to GP and they called me while I was at the airport to make sure that I was still on my way and that I hadn't booked for the wrong date. The rooms are clean, and the facilities are great. I use the fitness centre when I stay and the equipment is good quality and well maintained. The free continental breakfast is great too, and I appreciate that it's open early so that I can hit the road for work without an empty stomach. I will definitely stay again!

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Lisa! Wow, thank you so much for sharing your feedback with us! We very much appreciate your loyalty to our Best Western! We are very lucky to have such a great team who strives to go above and beyond to ensure all our guests have an enjoyable stay. I will be happy to share your kind words with our entire team, and congratulate them all on a job well done. We look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Best Western Hotel Grand Prairie Alberta Canada"

4
03/03/2016

I stayed one night at this hotel for business reasons. I was here before for another night. It is a good hotel, comfortable bed and very good internet speed. Easy access to restaurants, Cinema, and groceries. Room temperature was really nice, with no noise, and good cable TV channels.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Ali, Thank you for taking the time to share your experience with us. We are very pleased to hear that you had an enjoyable visit while staying at the Best Western Grande Prairie. We recently made updates to our Telus High Speed Internet and it's great to hear that you and our other guests have noticed theses improvements. We hope to see you again on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur

"Best Western is the 'B est'"

5
24/02/2016

Awesome place for visitors, very welcoming staff. I like staff who engage me as a person not just a paying consumer. Being greeted in a respectful and accommodating requests in a timely manner. The pool is a great place to relax and energize in the mornings. Thank you Best Western for everything.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Fred, Thank you so much for sharing your experience with us. We are very lucky to have such a wonderful team who consistently tries to go above and beyond to ensure our guests have an enjoyable stay. I am delighted to share your positive feedback with our team and congratulate them all on a job well down. We look forward to seeing you on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Great stay"

4
16/02/2016

My wife and I stayed here for the Family day long weekend and our stay was great. we had a great sleep as it was very comfortable and quiet. All though some of the guests where up quite earlier crashing around, but I guess we can't control the other guests can we? However no partiers crashing around all night. it was very quite. Great breakfast although some items were cold such as eggs and pancakes. we have stayed here before and it was much better.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Martin, Thank you for taking the time to share your recent experience with us. I apologize for the disruption caused to you during your stay, but am happy to hear you had a enjoyable nights sleep none the less. I am sorry to hear that the hot breakfast buffet did not exceed your expectations, I will be sure to share your feedback with the food and beverage team so we can ensure to have this addressed.Please don't hesitate to contact myself or any of our staff members in the future should you have any concerns during your stay. We look forward to seeing you again in Grande Prairie, Best Regards, Michelle Bellehumeur

"Perfect Business Hotel"

5
11/02/2016

I have stayed in this hotel for several years while on business. I have never been disappointing with the quality of the hotel, rooms and amenities. This is a perfect location for what I am in town for. The hot breakfast provided is very nice buffet with a great selection of hot and cold items. The guest appreciation night is also a very nice touch!

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Jamie, Thank you so much for you kind feedback! It is always a pleasure to hear that our team is exceeding the expectation of our guests. We have some exciting projects coming up this year, and I cant wait for you to see the updates we will be doing in our guest rooms. But do not worry, although we will be making some cosmetic updates, our complimentary hot breakfast buffet and our Tuesday guest appreciation events aren't going anywhere!! We look forward to seeing you again in Grande Prairie, Best Regards, Michelle Bellehumeur

"Amazing Service"

5
08/02/2016

Recently, we stayed at this hotel with our large family and circle of their friends to attend a funeral. The staff ensured the room was spotless and even left a card offering condolences. Check in was done very professionally. The breakfast was in the adjoining restaurant, and it was great. (bacon, ham, eggs, pancakes, cereals, toast, English muffins, yogurt, juice, etc). Our only downside was the size of our queen suite, as it was a bit small for our liking; however, given that we called the hotel at the last minute and they assured we even got a room, let alone that we got a non-smoking room, we were thrilled. We also stay at this hotel when in town on business and always have a consistent experience. Great job to all staff!

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Fred, Thank you for sharing your kind words, while I am saddened by the news that brought you to Grande Prairie, I am pleased to hear you and your family chose to stay with us during your time here. It is our goal to exceed all our guests expectations during their visits with us, and I am happy to hear we were able to do so. I look forward to sharing your feedback with our team, and congratulating them on a job well done. We look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Over priced"

2
08/02/2016

Hotel is older, many newer more modern hotels available in GP for less money. Only use this one when everything else is full. With the decreasing oil and gas activity in the area, customers should not have to pay high rates for this type of accommodation, many other options around the area.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Brad, I would like to thank you for sharing your feedback, and apologize you were not satisfied with your stay. We have some exciting renovations planned for this year, including redoing our guestrooms and bathrooms, which will bring a more modern feel to the property. We hope you will consider staying with us again in the future. Best Regards, Michelle Bellehumeur

"Has everything you need"

4
07/02/2016

We arrived and had good service at the front desk. Our room overlooked the fans/mechanical from restaurant (rm 429) and could be heard in the room so we asked to be changed to a different room and were accommodated. Breakfast was varied and was good-eggs, bacon, fresh fruit, yogurts, muffins etc. would stay again. Seemed close to everything.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Janine, Thank you for sharing your feedback with us. I would like to apologize for any inconvenience you encountered during your stay, but am pleased to hear our staff was able to accommodate you, and hope you enjoyed your stay. Our food and beverage team is dedicated to providing an exceptional breakfast experience to all our guests with a wide variety of offerings to start your day. We look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Business Trip"

5
02/02/2016

I have stayed at this hotel a few times in the past when I was in the city for other clients. The breakfast is second to none and have always found the staff to be very friendly and professional. Their Tuesday evening customer appreciation hour is such a great touch and handled in such a professional manner. The location is on a main street and easy to access.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Larry, Thank you for sharing your experience with us! I am delighted to hear you enjoyed your stay with us, and were able to participate in our Guest Appreciation nights. We truly value the loyalty of our guests and this is just one way of being able to thank you for your continued patronage to Best Western. We hope to see you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Great place"

4
01/02/2016

I'm in the area every few months for a week or so, whenever possible I stay here, staff always great, hotel is always clean, rooms are always clean and the same, so no surprises from room to room or floor to floor, restaurant is great, try the Bison Spaghetti. I would recommend this to anyone staying in the area.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Paul, Thank you for taking the time to share your experience with us and providing such a great recommendation. We are very lucky to have a team that works so hard to exceed our guests expectations and I am happy to hear they continue to do so. We look forward to seeing you again on your next visit to Grande Prairie Best Regards, Michelle Bellehumeur

"Always a great place to stay"

4
21/01/2016

I have stayed at this hotel a number of times. The service is always great. The rooms afreclean and the beds are comfortable. The Restaurant Padrinos is Awesome. The food is great and the service even better. acomplimentary hot breakfast buffet is served every morning and it is one of the highlights at this hotel. I would recommend staying here. My only disappointment is that the price is getting expensive

"Nice rooms and friendly staff"

4
09/01/2016

The room was very nice. The only thing we found was that the insulation between floors could have been better. We could hear the people talking and coughing above us. The staff are friendly and helpful. The attached restaurant was very nice and had delicious food.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Jenny, Thank you for taking the time to share your feedback with us! I do apologize for any inconvenience you may have encountered, please feel free to request a fourth floor room on your next visit to help alleviate any disruptions to your stay. I am happy to hear you were able to dine at our in-house restaurant, Padrino's Italian Ristotante. Our Chef's take a great deal of pride in serving high quality, fresh made, Italian dishes and we love when our guests are able to experience them. We look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Clean, well kept hotel. Very good breakfast."

4
02/01/2016

Stayed at this Best Western during a work visit to Grande Prairie. Hotel is well kept, clean and the free breakfast served in the attached restaurant is great for a hotel breakfast. The staff was very helpful. Will stay here again on business when in the area.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello, Thank you for taking the time to share your recent experience with us, and I am so pleased to here you enjoyed your stay. We are very lucky to have a team that is committed to exceeding our guests expectations and works so hard to do so, and I am always happy to hear that their efforts are noticed! We look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Xmas trip with an unexpected surprise"

4
29/12/2015

My Husband and I checked in on December 24th to a mostly empty hotel. Check-in process was quick and painless, room keys in hand within 5 minutes of walking in the door. As I was bringing our bags into the room, the front desk clerk handed me a wrapped gift and wished us a Merry Christmas, very unexpected! Housekeeping was off from Dec 24th to 26th so they could spend time with their families over the holidays so there was no daily room cleaning. I'm TOTALLY OK with this as its nice to see that a company cares about their employees enough to let them take this time and spend it with their families instead of cleaning rooms wishing they were home. Room was OK, shower is AWESOME and I need to find out who they use for their mattresses as its the best sleep we've ever had; need to get one of those mattresses!

Bestwesterngp, Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello, Thank you for sharing your recent experience, and for spending your Christmas with us!! I am so pleased to hear you enjoyed your visit, and were so understanding that our housekeeping department was closed during your stay. It is because of guests like yourself that we are able to give our staff, who work ever so hard year-round, this time off to spend with loved ones. We have some exciting renovations planned for this year, which include updating our guestrooms, but don't worry, we will continue to use the Sealy tempurpedic plush mattresses, to ensure all our guests get a good nights sleep! We look forward to seeing you again on your next visit to Grande Prairie! Best Regards, Michelle Bellehumeur

"Noisy Room"

3
12/12/2015

I was in room 331 that is obviously beside the heating plant. It was very noisy all night. This room should be turned into a storage room, definitely not a guest room. The staff were all very good, and I have stayed here before and found the other rooms quite fine. As a Diamond Reward member, I was disappointed that the room was not a king (that I always order) and that such a poor room would be assigned to me. On future trips to Grande Prairie, I will consider going to the Holiday Inn instead of the Best Western. This was a good way to lose a customer.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Earl, I would like to thank you for sharing your concerns with us regarding you recent stay with us and apologize for not exceeding your expectations- as it is our goal to provide an exceptional experience to each guest, every time. I apologize the room you requested was not available on your most recent trip, and for the inconvenience and discomfort you encountered. We hope that you will considered staying with us again as we appreciate your business and your loyalty to Best Western. If I can assist you in any manner, please feel free to contact me directly. Best Regards, Michelle Bellehumeur

"Very Nice Hotel"

5
12/12/2015

I was upgraded to a queen bedroom suite which was a pleasant surprize and breakfast was very tasty with plenty of variety.Room had 2 tv's and was nice to have a seperate sitting room with a desk area.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello, Thank you for taking the time to share your experience with us. I am pleased to here you received a complimentary upgrade to our corporate suite and enjoyed your stay, as well as our complimentary breakfast. We hope to see you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Great Grande Prairie Hotel"

5
29/11/2015

You will love this hotel for its comfort and its very warm clean pool and hot tub. The breakfast in the Padrino's restaurant is free and well put together. The staff are always friendly and there is usually some type of points promotion going on. The business centre is easily accessible and had three working computers and a printer all set to use.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Leanne, Thank you for taking the time to review the Best Western Grande Prairie, and for your kind words regarding our hotel and staff. I am very pleased to hear you enjoyed your visit as well as the onsite amenities including our complimentary breakfast. We hope to see you again on your next visit to Grande Prairie Best Regards, Michelle Bellehumeur

"Very pleasant Stay"

4
24/11/2015

Very clean, nice rooms, quiet. Excellent restaurant. Staff very friendly and quick with service. Good location for ease of shopping. The in hotel restaurant is awesome also a Tony Romas right next door.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Scott, Thank you for your kind review of the Best Western Grande Prairie and our onsite restaurant, Padrino's. We are very happy to hear you enjoyed your stay and look forward to seeing you again on your next visit to Grande Prairie. Best Regards, Michelle Bellehumer

"Buisness Trip"

5
21/11/2015

Always a pleasure staying here. The staff is very friendly and go out of their way to make us feel welcome and well looked after. The rooms are nice and clean and have coffee and a small fridge. The breakfast is very good and is served in the restaurant between 5 am and 10 am which works great for us. Close to all shopping and other ementies.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Ted, Thank you for continuing to be our guest, and sharing your experience with us. Our entire team works hard to ensure each guest feels welcomed and relaxed during their time with us, and it is always a pleasure sharing your kind feedback with them. We look forward to seeing you again on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur

"Great stay at BW"

5
17/11/2015

Great amenities and free breakfast! Comfortable room. Very clean and beautiful decor. Great pool & fitness room. Helpful hotel staff that went out of their way to help me with a lost item. Would definitely stay there again!

"Would stay here again"

5
14/11/2015

Great place to stay, on the main road, great service,friendly staff and close to restaurants. Excellent continental breakfast. Parking lot is a bit tight for larger trucks but would definitely stay here again.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello, I am so pleased to hear you enjoyed your recent stay with us. We all take great pride in delivering exceptional customer service and exceeding our guests expectations, and I appreciate being able to share your positive feedback with our team. We look forward to seeing you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Ok but loud and a bit smelly"

3
11/11/2015

We had a good sleep as the beds were clean and comfortable but it took a while to go to sleep as we could hear running water and the people above us. The sound of the running water was very annoying and high pitched. The room had an odor that wasn't very pleasant, due to (I think) the old rug in the room. It was dirty and stained. The breakfast was awesome! The pool was very nice. I would say it was a bit pricey but overall was a nice hotel.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Kevin, Thank you for sharing your recent experience with us. The entire housekeeping staff works extremely hard to ensure the guestrooms exceed your expectations, and it is nice to hear their efforts to do not go unnoticed. I am sorry for the disruptions you heard during your stay, please feel free to request a fourth floor room on your next visit to eliminate any potential noise complaints. We look forward to seeing you on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Beds very comfortable"

4
10/11/2015

This hotel was very clean and room as good. Check in was easy as was the check out. My only concern was that you could hear every step the people on the third floor made in their room and the running of little feet. I also went down looking to see what was for breakfast but was unable to find it so just got a coffee and went back to the room. No biggie but more signs might we helpful

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello, Thank you for taking the time to share your recent experience with us. While I am happy to hear you enjoyed your stay, I am sorry you did not get the opportunity to enjoy the complimentary breakfast buffet that is served in our restaurant dining room. I will be sure to share your feedback with our front desk agents, and ensure all guests are notified of where to dine. We look forward to seeing you on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Skip the breakfast"

3
10/11/2015

Rooms were very nice and clean but couldn't get a table at Padrino's the night before and complimentary breakfast was terrible - overcooked eggs, old fruit and funky sausages. Overall a good hotel we just won't think about eating there again.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Tom, Thank you for sharing your recent experience with us. While I am happy to hear you enjoyed the guestroom, I am sorry to hear of your disappointment with breakfast. The Food and Beverage team has been making continual efforts to improve the complimentary breakfast buffet and I will be sure to share your feedback with them in hopes of bettering the quality and selection for you and all our future guests. Thank you for sharing your feedback, and we hope see you again on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur

"Work Trip"

4
09/11/2015

Good clean rooms , friendly staff , good location to Restaurants such as Tony Roma's . On by pass through town , close to all main business's . Better value than most of the hotels around . We will be back .

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Ron, Thank you for sharing your recent experience with us. We are glad to hear you enjoyed your stay. The entire team works extremely hard to ensure all our guests have a pleasant visit while staying at the Best Western Grande Prairie. We hope you got to enjoy our on-site dining at Padrino's Italian Ristorante while you were here. We look forward to seeing you again on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur

"Impressed!"

4
03/11/2015

A really great hotel! Staff were lovely. Room was spacious (Queen suite) and very quiet. Wifi was super fast: individual modems in rooms which may sound a bit antiquated but very much appreciated. The attached restaurant was amazing (rated #2 in the city) and I regret that I only discovered it on my last night here. My only complaint is that I booked a smoking room as the weather forecast was dodgy and the stale smoke smell was quite bad - the hotel could definitely invest in a better odour neutralizer. Being the minority smoker, I couldn't complain too badly though.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello! Thank you so much for your kind feedback regarding our hotel and restaurant. The entire team, from the wait staff to the housekeepers, takes great pride in what we do, and are pleased to hear it does not go unnoticed. I will share your comments with our housekeeping supervisor in hopes that we can better address the concerns you had with the smoking room. We look forward to seeing you again on your next visit to Grande Prairie Best Regards, Michelle Belllehumeur

"AHHH it's back :-)"

5
29/10/2015

Awesome service got my reservation right room type - staff on shift welcoming and very pleasent!!! Over all a wonderful stay this go around reminded me of the quality that I had been expecting and receiving up until the hotel renovations took place...

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Cyndie, I am so pleased to hear that this visit provided a much better experience for you! But more importantly, thank you for giving us another opportunity to exceed your expectations after a previous disappointing visit. We value the feedback we receive from all guests, as it allows us to make improvements to better serve you. We look forward to seeing you on your next visit to Grande Prairie, and hope to continue to exceed your expectations in the future. Best Regards, Michelle Bellehumeur

"Nice, Clean Hotel"

4
12/10/2015

hotel was nice and clean, staff was polite, room was clean; enjoyed the soaker tub in the room. Had good coffee in my room using the Keurig machine; nice change from the normal, nasty coffee most hotels serve.Breakfast ha a good variety and was tasty.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello, Thank you for sharing your experience with us. We are happy to hear you enjoyed your stay with us, as the entire team works extremely hard to ensure you and all of our guests have an enjoyable stay. We continue to make improvements to our complimentary breakfast, so I am very happy to hear you enjoyed it. We look forward to seeing you again on your next visit to Grande Prairie, Michelle Bellehumeur

"Best Breakfast Ever"

5
09/10/2015

This Best Western is a great place to stay. It is quite modern and very clean. The staff are really nice and they have a manager's special a couple of evening s during the week. I didn't participate but it looked good and smelled great. The internet was very fast and allowed me to work very comfortably in my room and get a lot of work done in a short period of time. This Best Western has the best free breakfast I have ever come across in the last five years. It has everything and it is cooked to perfection and is FREE. The only thing that was a concern to me was that the room had very poor lighting to be able to work and read. I don't know why hotels can't install better lighting at least over the desk area.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello Alan, Thanks for taking the time to share your recent experience with us. We are very pleased to hear you've enjoyed the recent changes we have made to both our internet and our breakfast buffet! We also have future plans to update our guest rooms, that will include new and additional lighting. We can't wait for you to see what we have in store! We look forward to seeing you again on your next visit to Grande Prairie, and if that happens to be on a Tuesday we encourage you to attend our Manager Reception. Best Regards, Michelle Bellehumeur

"Clean, comfortable and great breakfast"

5
04/10/2015

This hotel is a little bit out of the way, but there are two restaurants on the hotel ground. My room was large and comfortable. The hotel is clean and the service is great. The food in the free breakfast is abondant and good. Actually, I was particularly touched by an event at this hotel. A man entered and starting to insult people from the Philippines at the front desk. I was impressed that the young women at the guest desk stayed polite and ferme. After a while, she told the man that Best Western establishments didn't accept this type of language and discrimination. He would have to find himself another place to stay.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello! Thank you for taking the time to share your feedback with us! We appreciate your loyalty to Best Western and are happy to hear you were pleased with your stay. The entire team works incredibly hard to ensure every guest experience is a memorable one, whether it is the cleanliness of the room, the complimentary breakfast or the quality of the guest room. I want to thank you as well for commenting on a disappointing situation that happened. I was very proud of the way our front desk agent handled herself, and your comments reassure both myself and the staff, that they have done the right thing, so we thank you. Best Regards, Michelle Bellehumeur

"Clean but Noisey"

3
04/10/2015

The room was nice and clean, but the window overlooked the roof of the adjoined restaurant and the air handling vent was very loud and constantly roaring as if an airplane was going directly overhead all night.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello! Thank you for taking the time to share your experience with us, as we appreciate and value all guest feedback. I do apologize for the disruption that was caused during your recent visit, and hope that this will not deter you from staying with us on your next visit to Grande Prairie. To avoid this in the future, please feel free to request a room on a different floor while making your next reservation and we will do our very best to accommodate you. Thank you again for your feedback, Best Regards, Michelle Bellehumeur

"Breakfast"

5
29/09/2015

We have eaten /stayed in Best Western Hotels from Grand Prairie to Key West Florida and found the breakfast served in Grande Prairie to be the best Quality/Quantity served.The effort put into the breakfasts in Grand prairie out shines any of the Best Westerns we have stayed in as well as some of the other chain hotels we have used in Canada and the US.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
HI Bob! Thank you very much for your kind words regarding our breakfast buffet. I am thrilled to share your feedback with our entire food and beverage team. We are continually working on improving our breakfast and it is great to see that it is being enjoyed by our guests! We hope to see you again on your next trip to Grande Prairie, and thank you again for your kind remarks. Best Regards, Michelle Bellehumeur

"Good Hotel in GP"

4
28/09/2015

I have had no luck with hotels in GP, so for this business trip I made sure to check all the reviews and find a reasonably priced hotel that was clean and modern. The Best Western is not fancy, but it is clean, and close to the airport. The included breakfast was a good added value, and the restaurant was nice in the evenings. All in all a nice stay. Just a tip, if you're a light sleeper see if you can get a room on the top floor. The floors are very thin and you can hear everyone above you.

Bestwesterngp, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hi Erin, Thank you for taking the time to share your experience with us. While I am sorry that you have had bad luck with Grande Prairie, I am delighted to hear you were able to enjoy your stay! It is true, we are not the fanciest hotel in the market, but we have some exciting upgrades planned for the near future that we hope you will enjoy. Our entire team is committed to providing a superior experience to our guests, which we believe starts with service and cleanliness and It is great to see our efforts do not go unnoticed. We hope to see you again on your next visit to Grande Prairie, Best Regards, Michelle Bellehumeur

"Great room - clean and comfy"

4
28/09/2015

Can't rate excellent because of the ridiculous rates here in GP still. If they drop their room rate by at least 25% then they can have an excellent. Anyway, got a nice upgrade to a corporate queen suite. It has a strange layout but gives us a little more space. Our room was a little noisy because it was so windy outside and the wind was whistling through the a/c vents as well as around the entire wall mounted machine. 2 flat screen tv's although the living area in the suite is not laid out properly for it to be comfortable to watch the tv in that room. Bed was super comfortable. Breakfast is great here - one of the best out of the BW's we have stayed at (just a couple of nights away from Diamond Elite - so we stay at a lot of BW's) Great front desk staff and great breakfast staff as well. We will stay here again for sure (but would still like to see the rates drop !! :o) )

Bestwesterngp, Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
Hello! Thank you for sharing your experience with us! As a Best Western Rewards member we thank you for your loyalty to the brand and are pleased you enjoyed your recent stay! I am very happy to hear you enjoyed the complimentary breakfast buffet, as our food and beverage team has been working hard to ensure we start each guests day off right with a delicious breakfast! We thank you again for sharing your feedback with us and we looking forward to seeing you on your next visit to Grande Prairie. Best Regards, Michelle Bellehumeur