Best Western Plus Fort Worth North

The pool was "broken" all week (during a Texas summer), with a new/different excuse every day about what was wrong and when it would be fixed. Building and carpet are gross. Internet is slow and unsecured. Staff doesn't seem to truly care about guests. They were busy watching soccer and made me feel like I was bothering them any time I showed up at the desk. I won't be back.

This hotel is awful. Upon arrival, lobby appears clean, updated, and smells good. Get to your room, again, appears clean, enter the bathroom...mold in every corner of the shower, bathroom ceiling, and shower curtain, floor and baseboards full of dirt/dust, ant traps behind toilets. The carpet area under the beds were stained and filthy. The first room we were given not only was the bathroom full of mold, there were dirty towels under the sink. We were staying here for a tournament and the other families said the same about their room. TV had like 5 channels. Noise: The road noise and noise from people in rooms on the 3rd floor was the worst of any hotel we've ever stayed at. Sounded like we had our TV on, could hear/understand every word. Breakfast: There was a drop of coffee at 6:45am and none being made. No waffles all week (out of mix). Breakfast area was dirty with crumbs. Staff: not super friendly. Let them know of a spill in the elevator and hallway, wiped up in elevator but hallway was sticky/dirty our entire stay (4 nights). Guest laundry out of service and ice machine out of service on the 2nd floor. Check-out staff was rude.

This hotel was the low end of the budget so we chose it. Needless to say the price easy cheap enough. The first room smelled like cigarette smoke , made us sick. So minutes after we checked in we had to get another room. The second room had NO HOT WATER IN THE SHOWER. We were exhausted so we just took cold showers. The shower did have mold. The next day we changed rooms again only to have a room the didn't have A/C. It took hours to finally fall asleep since the room was hot. The clientele in the hotel fit the price I guess. The hallways and elevator seemed to always smell like pot. The breakfast area ran out of fruit before the breakfast time was ended. The bread area was pretty messy. Even though the front desk was right there and staff were in and out of the food area, they seemed to not mind the dirty nasty conditions. The hotel was quiet during the day but noisy at night. Lots of activity in the parking lot after dark ad sketchy people walking and riding bicycles around the parking lot during the day. Don't leave anything in your car and you might consider leaving your car unlocked so your windows don't busted out. The EV charger had both cords cut off. I guess someone sold them online. But they replaced them before we checked out. The internet was slow in the rooms. So we had to use our cell phones for the hotspot to do our work. If you are considering this price keep looking.

Nice place, clean rooms, near the highway and a 24-hour convenience store. But... the breakfast offering (and all-day coffee) only provided a jar of sugar. No artificial sweeteners, which made the coffee unusable for me. Also, the swimming pool was not skimmed for insects. I was swimming with bugs. Hundreds of them.

Nice hotel and staff. Complimentary breakfast was great. Just wished we could've used the pool. They were very accommodating with my registration dates

Short staffed. No room service the first two nights. Had to go get towels and toilet paper on the 3rd. No discount offered. But I did get an apology. Check in was as expected. Nice looking pool but I didn't use it. Complimentary breakfast was adequate.

The bed was the most comfortable. However, putting a bit larger fridges would be nice. I couldn't fit a to go box in there. The TV was a nice size and liked how you could rotate it where we wanted. The room was nice and cold after we turned on the AC.

The breakfast was a disappointment. The eggs were overdone and rubbery. The bagels and muffins were stale and dry. There were no knives for 5 days to spread your butter or cream cheese! The toilet handle was very loose and would keep running after you flush. The handle for the shower/bath was loose and felt like it would fall off. The a/c was noisy. The sink stop did not work, it stayed closed unless you lift yourself to drain. The toilet paper had two dispensers, but only had one that worked and no spare roll. The kleenex/tissue dispenser only had two sheets left. I was not a happy camper!

I read all reviews on multiple travel sites including google before I booked. And there were a lot of consistent good reviews about the cleanliness, comfortable beds, breakfast and location and pricing. All I experienced during my stay. I was pleasantly surprised on how clean the lobby and how clean my room was. The staff were very nice and the cleaning staff after breakfast were friendly and could tell they were doing their jobs well. The only tiny issue was that there is no streaming capability to the TV at this hotel which I thought was standard…but not. So we had to watch old fashion TV. But for the price and the quality of the rooms. No big deal. I will definitely book again for future.

The wife and I were visiting Fort Worth to attend a funeral & stayed 2 nights. Selected this BW+ due to location, the favorable reviews, great rate and the fact that no pets are allowed (big plus). Quick and easy check in/out. Very friendly staff. The rooms are big and very clean & bright with pleasant decor. The bed was very comfortable and everything worked as expected. The TV had a great channel selection and the in-room Keurig with flavored selection was handy and satisfying. Even though we didn't use the fitness room or pool they appeared to be well kept. The kitchen buffet and dining area was spotless and well maintained. The complimentary breakfast was exceptionally good with hot scrambled eggs, sausage, potatos, biscuits, pancakes as well as the usual rolls, bread, bagels, cereals etc. and a good selection of coffees, teas. juices and milk. We encountered absolutely zero problems or issues and would definitely stay here again.

This hotel was great! All of the staff I encountered were really pleasant to talk to and the hotel seemed clean and always smelled great!! The location is also close to restaurants as well which is nice and it was easy to get to from any direction. I will definitely stay here again.

We had a great experience with this Best Western Plus. It is conveniently located just north of downtown Ft. Worth and is in the Fossil Creek area. It is a short drive to TCU and Texas Motor Speedway and other DFW area places of interest. Our check-in and out was fast, and the staff is very friendly and attentive. Our room was clean, beds comfortable, and fairly quiet. This hotel offers a complimentary hot breakfast, pool, fitness center, outdoor patio and is pet friendly. We will stay here again.

The stay was great. We , the ETX Nightmares 16/18 softball team stayed here. We were given a great group rate. The check-in was fast and easy. We were given a link where each parent could pay. The rooms were nice clean and comfortable. The night clerk was so nice and polite and friendly. Check out was a breeze . Breakfast was great and on time.

Staff and housekeeping were really polite and helpful and just overall a great location and clean room. Food was delicious. Laundry facility was convenient clean and easy to use and I'd definitely stay here again if I came through the area and I recommend best western to anyone else.

First of all this was a last minute reservation and the front desk agent Dru was amazing! She helped me make the reservation and answered all my questions. Upon checking in a 1am in morning, she was so friendly and professional! She greeted me with a smile and explained everything about the hotel. The breakfast they offer is very good! The hotel is beautiful and kept up so nicely. Rooms are very clean!! Very good hotel to stay at.

Outstanding! I was a little nervous when I booked online but when I arrived the lobby was clean and it smelled amazing. The room was clean and so comfortable. I will definitely be booking again. I wished I had time to stay a little longer and enjoy the room.

The rooms were nice and clean. The bed wasn't really comfortable though. The washer and dryer they had available was nice and the fitness room and pool was decent. Customer service was excellent. Location was okay. Overall experience was good.

Wonderful stay The bed was excellent it was soft The pillows were nice too.The room was very very clean It had a wonderful view of the pool. The TV adjusted, which was nice. The bathroom towels were very soft. Is plenty of citrus Shampoo very good water Pressure

Love this place it's one of my favorite hotels to stay at when im in town. They have updated and clean rooms. A awesome pool with spacious suites and a full course breakfast. The staff is very helpful and accommodating. Check in and checkout always is quick and smooth. Rooms very clean and I love that the rooms are sound proof more or less. Don't ever have to worry if my tv is too loud or have to hear other people's television or noises. And that's a great thing. I'd definitely refer this hotel to others.

Roaches, saw baby roaches and the mama roaches or papa roaches, simply disgusting. Unhealthy environment, did not entertain the thought of having breakfast after waking up early to go to the restroom when I saw a disgusting huge roach!! Never again at this location!!

The hotel was very clear, I really enjoyed the spa area and my daughters the pool, the breakfast was good the yogurt was my favorite. Only one thing the room had too much humidity please work in that because we really want to came back. The price was very reasonable.

CRICKETS! In the bathroom and hallway. Toilet broke AC not very cold . Cockroachs in the hallway. Hotel manager made no attempt to compensate us for the problems. Stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rooms are fullbof bugs, ants and blood. Rooms and hallway smelled of Marijuana. We cut our trip short because we just couldn't stay there anymore.

Just from check in to check out the hospitality and the friendliness of the staff was great making our stay like home the breakfast selections were great. Facility was nice and clean inside and out. If in area would definitely book again and recommend to family and friends.

Hotel staff was very friendly and helpful. Room was clean and comfortable. Loved the setup of the room. Breakfast was fully stocked every morning with hot and cold options. The overall feel of the hotel felt clean and updated. My only complaint is if you are a light sleeper, get a room on the backside of the hotel. We were on the front side and the loud exhaust from the highway kept waking me up at night. Other than that, I would definitely stay here again.

Nice hotel. Rooms were very clean the beds were just perfect as far as sleeping goes. The place smelled wonderful. Close to places to eat and shop. Would highly recommend this hotel.

Clean room, clean pool. Workout room has dumbbells. Breakfast: clean, but eggs are now kind of dry. They were in the form of omelettes with something like Velveeta cheese, and maybe powder egg. The only bread was white: no bagels or anything like that. There were waffles, also oatmeal or yoghurt with toppings. This is not the fault of local management. The king-size mattress was compressed on the side closer to the bathroom. For a single traveler this would be ok, but unsatisfactory, essentially a double bed, for a couple, because the compressed side is hard as a board. The couple would have to sleep with one person in the center. We should have rejected the room and asked for one with a recently replaced mattress. Either that or bring your own foam pad.

DO NOT STAY! My husband and I stayed here for our anniversary trip and our second evening there we left for an event and came back to find a naval ring and or balcony door unlocked! The front desk didn't care! We checked out, it no longer was safe! The manager also won't take our calls!

I booked 2 rooms for me and my mom. Both rooms had issues with bugs. They guy at the desk at check-in was very professional and hospitable & lobby was clean, it was the rooms that were the issue. As we walked done the hallway to out rooms we saw 2 dead roaches in the hallway. Later that night around 12am, my mom called me saying there were little black bugs in her room. She had already killed 3 of them before I got there. That same night I had a roach coming out of the bathroom sink, and those same black bugs in my room. We reposted all of this to the front desk and was just told “it's getting warm so it probably gonna be bugs, but we do spray weekly” that answer did not suffice for the situation. If I can't get a full refund, I need a free night or something for the next time I travel bc this stay was truly unacceptable. Worst experience I've ever had in a hotel.

I had personal belongings stolen during this stay. The front desk staff and General Manager could careless. GM never returned multiple requests for a call. Used to recommend this location to coworkers, never again!

Our bathroom has bugs. I informed the front desk. Nothing was done. There have been no housekeeping services. I sprayed some hairspray into the big hole that the bugs were coming through. For the past few hours, that has kept them out. The room is nice and large. Only 1 chair for us.

The physical condition and location of this BW is great! We were unfortunate in the customer service area. We also got a room that the TV wasn't working and the room telephone was also not working. The woman at the front desk needs a job that requires zero customer service or communication.

Was not a Plus at all. Should have beena 50$ a night. Dirty pool Pool skimmer torn No coffee Room door was left open after cleaning because it didn't shut tight behind you. Security cameras are broken Trash in bags around the building Electric wires opened at the elevator door "dangerous" Worst week ever and didn't even get an "I'm sorry, can we do something for you" Make sure you speak Spanish because that's what is spoken by almost all employees Tried to add photos but won't load The pool door on one end was welded shut.

The hotel was clean, employees were friendly and accommodating. The bed and pillows were comfortable. Our last minute hotel choice proved to be a great choice. The price couldn't be beat. Excellent value! We would definitely stay there again.

Great bed. Great breakfast. Took a while to get clean towels but other than that, it was a fantastic stay. The blackout curtains are awesome if you want to sleep in. I woke up at 9 thinking it was maybe 430 am. This is the place I prefer when I'm in town visiting family.

my wife, myself and my son, who was in the wheelchair recently stayed at best Western for two nights and three days and had a wonderful experience. We had no problem getting my son around in his chair and the breakfast was great

My original reservation was for 4 days. I stayed 1 night. Housekeeping was banging on my door in the morning ignoring the do not disturb sign on the door. I reported it to front desk Sam was useless and he basically called me a liar. I immediately cancelled the remainder of my stay there and checking into the Doubletree. This is the first time I have stayed at a Best Western in a long time, never again!

Great price, booked in a pinch, easy to deal with.. Bdub came in clutch!! Another chain we booked with gave us dirty , bug filled rooms. Bdub got us in at a moments notice and saved the trip. I would recommend to anyone anytime

Everyone was so helpful and friendly. The hotel was nice and clean. The rooms were really big and played out great. It is a great place to stay at. I would recommend here if you need somewhere to stay the night at.

Hotel was OK for the price. Location was good. Staff friendly. Room needed to be deep cleaned (Wood floors mopped, curtians cleaned - they were stained). 6 night stay, house keeping only came in on 2nd day to empty trash, make the bed and leave clean towels.

Can't complain at all about this hotel. It was very clean, beds were great, decor was just as you would expect in Texas :) The breakfast suited all taste buds. The front desk was fast and efficient, Would definitely stay here again. Safe location, very comfortable surroundings.

Not far from the stockyards, and in a great location. 15 minutes from Billy Bob's, which is why we made the trip. Room was clean, and modern. Breakfast was good with a variety of options. Check in, and out was really easy.

When this hotel was under its previous name (before Sonesta), I would occasionally stop by just to eat at the lobby bistro and knew it to be a pretty nice hotel, so when I saw the price was cheap this past weekend I thought it was a good chance to try this place out. I walked into the hotel and saw that the bistro and bar were no longer there. When I was checking in there were other guests at the front complaining that their room seemed like it hadn't been cleaned. I should have taken that as a sign. In my own room it looked like the floor under the desk had not been vacuumed properly. I just took this as an unfortunate oversight when the room was last cleaned. The fixtures in the bathroom looked clean, but there were some spots and holes on and near the ceiling. During some parts of the day there was a "funny smell" in the hallway. Speaking of which, when I opened the desk drawer in my room, there was a residue of ashes, like someone had been smoking there and tried to clean it out, but didn't do a great job. I must not have been the only person with issues since nearly every time I walked by the front desk someone was there complaining either about cleanliness or billing. Even with all this I might be willing to give a 2+ star review. I mean at least the AC worked and the price this weekend was pretty reasonable. But on the second night I noticed something I hadn't noticed before, as the skirting of the bed got moved a bit and I saw something bright pink peeking out. I went and lifted the skirting, and in addition to some trash and food residue was a bright pink "adult toy." Well that was it for me, even though it was around 2:30 am I checked out and drove home, and I'm writing my first 1 star review. Other issues (minor compared to the cleanliness): I had to get my key reprogrammed once, you can't charge items at the hotel pantry to your room number (you have to buy them), and the terrible state of the hotel grounds. I feel sorry for the employees working the front desk: they must have to deal with irate customers all day long. It's quite a shame how far downhill this place has gone.

This hotel is run down with amenities and common equipment not working properly. It's poorly cleaned and the website states breakfast is available, yet it's not. I would recommend looking for alternative options!

Stayed here due to massive power outages during a frigid cold snow storm. Asked what they were doing about breakfast which they used to offer. The guy replied “the company is still trying to figure that out”. Really? It's been a year. They didn't even offer coffee. I personally witnessed them turn two different people away because their system was down. These were people with paid reservations. They could have offered to let them at least shelter in the large unused breakfast area. They could have offered them a cup of coffee. But what did they do? They told them “sorry, I can't help you” and they sent them back into 7 degree weather. I hope they get sued

We had a four day leisure trip to Fort Worth Fossil Creek where we enjoyed the fitness center, business center and the Bistro/Bar (.great breakfast choices) Another nice amenity was the body wash , shampoo and conditioner pump bottles in the shower..I would definitely stay here again.

Horrible. I travel 2-3 nights a week for years I'm used to a certain quality of Courtyard. I realize none are great compared to JW Marriotts or AC etc but you expect a certain something. Not here. Very old, unclean , desk staff was rude. Took about 20 min to check in? No idea why he was on the keyboard forever. Room was dingy , hot, AC didn't work complained no one fixed it . Went and got drinks at the bar . Bartender was 19 she said she had never drank and didn't really know how to make them . She messed up an old fashioned and margarita . Went to dinner came home still no AC no one was at front desk at 11 we just packed up and went to another hotel. Seriously considering switching to Hilton had same problem at boston courtyard two weeks ago. So tired of poor service and quality businesses just don't care anymore