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Best Western Hotel Windsor Suites, Fayetteville

4.0/5  - basé sur 278 notations.
1122 S Futrall Drive, 72701-6291, Fayetteville, United States - Voir l'itinéraire

Idéalement situé juste à côté de l'Interstate 49 en Arkansas, avec un accès facile aux attractions de la région, comme l'université d'Arkansas, le Best Western Windsor Suites offre à ses clients une situation centrale, des équipements premium, un extérieur agréable et des tarifs imbattables. Lors de votre visite, vous aurez le choix entre de nombreuses choses à voir, à faire et à découvrir, juste à côté de cet hôtel de Fayetteville. Les fans de sport apprécieront la proximité des matches des Razorback de l'université d'Arkansas, les golfeurs pourront perfectionner leur jeu au club de golf de Stonebridge Meadows, les amateurs d'art pourront visiter le centre artistique Walton et les amateurs de shopping pourront profiter de tout ce que le centre-ville et Dickson Street ont à offrir. Mais lors de votre visite en ville, ne manquez pas le musée de l'air de l'Arkansas, une des attractions préférées des visiteurs comme des habitants de la région. Au Best Western Windsor Suites, vous trouverez des chambres aménagées avec soin, avec tous les conforts de la maison, tels que accès gratuit à Internet haut débit, réfrigérateur, four à micro-ondes, télévision haute définition câblée/par satellite à écran plat 107 cm, accès gratuit aux appels longue distance et bien plus encore. Les suites et mini-suites comprennent un bain bouillonnant et sont disponibles sur demande. Parmi les autres équipements de cet hôtel de Fayetteville, dans l'Arkansas, figurent également la plus grande piscine intérieure de la ville, la réception de la direction avec boissons gratuites pour les adultes, une charmante aire de pique-nique avec grills, une salle d'entraînement sur place et un petit déjeuner américain complet et chaud servi tous les jours, avec œufs, saucisses, pommes de terre, petits gâteaux et sauce. Les clients du Best Western Windsor Suites apprécieront également le confort d'un centre d'affaires sur place et la proximité des entreprises locales, comme l'université d'Arkansas, Tyson Foods, Pinnacle Foods, Superior Industries et bien plus encore. Prêt pour une expérience inoubliable dans cet hôtel de Fayetteville ? Notre personnel amical a hâte de vous accueillir. Il vous suffit de réserver dès aujourd'hui une chambre en ligne pour faire des économies avec le Best Western Windsor Suites ! Passez un excellent séjour !

Best Western

Hotel Windsor Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 282 voyageurs
Note attribuée
Excellent
103
Très bon
89
Moyen
45
Médiocre
23
Horrible
22
CONSULTEZ LES AVIS POUR
En couple En couple
48
En famille En famille
127
Escapade entre amis Escapade entre amis
27
Professionnel Professionnel
56
Voyage solo Voyage solo
14
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"rooms"

5
19/07/2018

the rooms were very clean and the breakfast was good and hot. i would keep the hotel in mind for my next stay. the price was very good , keep up the good work. I will tell my friends about the stay and the good staff.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the review.

"Best Western Windsor Suites"

5
16/07/2018

My experience overall was excellent. The breakfast was outstanding every morning! Very nice and helpful staff. The only negative I found was the pillows were way to small, however in hindsight I should've brought my own. The workout facility could be larger with more equipment, however these are minor things. I would recommend this hotel to family, friends, or anyone who wishes a wonderful experience.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the review

"Baseball Camp stay"

4
12/07/2018

Polite and helpful staff and clean rooms! Son enjoyed the indoor pool for the brief stay and the breakfast was better than most! Will be staying at more Best Western's in the future! They are really remodeling their locations in the Gulf!

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words! We can't wait to see you again!

"Needs to better manage their non-smoking status"

3
11/07/2018

Room had strong cigarette smell, which appeared to be a surprise to the staff. Staff was quick to provide us another room with no cigarette odor. Other ammenities were as advertised and as expected for the cost of the room.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
I do apologize that you happen to stay in a room that had a smoke room. We at the Best Western will strive better to catch those who smoke in Non-Smoking rooms and clean them better for the next guest.

"Clean room, good breakfast, friendly staff"

4
28/06/2018

Good overall experience, except for bathroom sink faucet that was extremely hard to turn on (reported to management). King size bed was a little on the firm side for my preference. Free coffee was very good.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the review

"Nice rooms, very clean"

4
24/06/2018

Stayed here one night and was pleased with the accommodations, breakfast and service. It was not right in the center of town but was convenient from the highways. The rooms were decorated very nicely.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the Review

"University Baseball "

4
09/06/2018

This is a good option when you need to visit the University of Arkansas campus. It is a short walk to the campus, making it a good choice for football or baseball visits. Breakfast included and appreciated as well.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words.

"Family stay"

4
09/05/2018

This is a decent hotel, breakfast was full of great options. Just freshen up the paint maybe new fixtures...overall nice stay. The front desk associate was very helpful when we needed haircuts and recommended something close by.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the Review.

"Rude Employees"

1
23/04/2018

The girl in the morning was very nice, but we already had such a horrible experience with the gentleman that were working the counter in the afternoon that it couldn't turn our trip around. They acted annoyed when we kindly asked for extra blankets and pillows. We had to wait for twenty mintutes to get an extra key at about 10:30 because they were no where to be found and we called the hotel. They acted annoyed with us that we were asking for a key. We remained kind but it was different because the men were very rude. There was a hole in our wall at the hotel and odd red stuff on the ceiling.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
I have checked the video footage and you jumped the counter and mest with our Key machine and tried to make your own key. Upon further investigation, our employee was gone no less then 5 minutes to find that you messed with the key machine.

"Good location"

3
22/04/2018

We stay at Best Western quite a lot so we were surprised to see that this one had no elevator and the rooms opened to the outside. We were given a room on the first floor but we objected to the stairs and they gave us a room on the first floor which was supposed to be a suite but really isn't. Breakfast was ok. Good location for the university.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Razorback Baseball"

5
13/04/2018

Excellent facility with very friendly staff that makes it easy to check in and out and takes care of any requests that you may have. This Best Western is within walking distance of Baum Stadium and we enjoy how easy it is to get in and out of this property.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words and review!

"College visit to U of A"

3
08/04/2018

We stayed here for a college visit. The rooms all have outside entrances so you have to walk outside to get to the main lobby. We stayed on the second floor. Breakfast was good - biscuits, gravy, yogurt, fruit, muffins, etc. It was less than $100/night so it was a good deal for our needs. It's about 10 minutes from the campus.

Amber D, Manager at Best Western Windsor Suites, responded to this review
Thank you for the review and the kind words.

"A little overpriced"

3
12/02/2018

We enjoyed our stay here but had some issues. The bed was uncomfortable and the heater sounded like it was dripping all night. Other than those two things, the staff was great and they got us into our room early. The hotel was clean and we would stay here again.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the review.

"Stay"

5
08/02/2018

Our stay was very nice. The rooms were clean and comfortably. The hotel was convenient alt located to were we were going. The next time we are in town for a sporting event, we will be sure to stay here.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind review.

"Great Hotel"

5
07/02/2018

The customer service is exceptional. The rooms.are clean, comfortable and spacious. Wide variety of breakfast items which is great and very tasty. Overall one of the best hotel i keep returning to. I recommend this hotel to anyone

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Overall good hotel"

5
23/01/2018

Could have been a little cleaner but I am a clean nut so it was fine! Comfortable beds! Stayed 2 nights and had no complaints! Parking ok. Cart for luggage.ok value hotel!recommend for short stay. Always take my own pillow and sheet so can't say if pillows were comfortable but looked ok!

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words!

"Friendly..clean..love the pool"

4
22/01/2018

The front desk clerk..Savanah was super helpful in getting us a room close to the large indoor pool Everyone was friendly. The room was very clean and I like being able to pull up to the room and not carry luggage through a lobby. Great location for restaurants and activities.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words.

"Great staff. Dated faciity"

4
21/11/2017

We stayed 2 nights in Room 235. Even though the room was a non-smoking room, you could just tell the underlying smell of smoke all through the motel. The bed closest to the vanity was sagging and made my back hurt. The hotel staff were awesome. This motel needs a thorough de-smoking and to have the furnishings updated.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Beware of early deactivation"

4
15/11/2017

We chose to stay here for the weekend as we were exploring Fayetteville and the surrounding areas. Normal review, they were quick at getting our cards and hotel room ready. The breakfast was alright. The only thing I have against it is that checkout time is 11, we left for breakfast and got back around 10 and our cards were already deactivated. We didn't persue this issue because we had already gotten our belongings out of the room but it was a little irritating.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
I do apologize about this issue, and I will get this fixed. Thank you for letting us know.

"A good hotel with a few small issues"

4
12/11/2017

This hotel is located near the I49 with good access to nearby fast food restaurants and easy driving to downtown Fayetteville and the University. Our check-in with Savanna was rapid and professional, along with a friendly attitude. Our room, 101, was close to the lobby and the breakfast area as well as the happy hour room. Monday through Wednesday Savanna served us wine, beer and some really good food. No need to get dinner after this happy hour! We did have some problems with the room. The toilet did not flush properly. I mentioned that to Brett at the front desk and Terry (GM, owner?) immediately offered to get the problem solved. Turns out it was just the fill hose inside the tank had slipped out of the fill tube. The next day I told Brett that the toilet seat was loose and the water control handle for the tub/shower was loose as well. Both of these issues were addressed the same day. Breakfast was good but some of the days the scrambled eggs and sausage could have been warmer. The dining area is small but we never had a problem finding a place to sit and the friendly staff lady kept the food items coming as needed. The lobby is a great place to sit and watch the news and read the paper in the morning before heading out for the day. Overall, we had a good stay and the staff personnel were always ready to help you with information and directions. Would recommend this property without any reservations.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words and review!

"Great value"

5
07/11/2017

This hotel is really nice and is a great value for the cost. All of the staff appeared to enjoy their job! It was a quiet location and the bed was comfortable. Free breakfast and free wi-fi makes the whole experience a great value!

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind review.

"Great place at a great price."

5
29/10/2017

Staff was friendly and helpful. Room was clean and comfortable. Breakfast was very good and the breakfast area was nicely furnished. They have an indoor pool that was closed for repairs and repainting but it appeared to be a very nice area. The motel is located in an easy access area to the freeway and close to the University of Arkansas.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words. Please come back and see us again soon!

"University tour"

4
26/10/2017

Stayed at this property while our son toured U of Arkansas. Location in relation to the school, staff and breakfast were all excellent. The beds were extremely hard and difficult to get use to. Highway noise was very audible on the south side of the property. The price was out of range based on the amenities offered.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind review!

"Very Clean Relaxing Hotel"

5
13/10/2017

We were very happy with our stay at the Best Western in Fayetteville. It was very clean and we had easy access to our room from the car. The pool area was very nice and it is an indoor pool when weather turns cold. The breakfast was very good also. It was a definite value for the money spent.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words.

"GREAT HOTEL!!"

5
11/10/2017

The breakfast was phenomenal. They had sausage, eggs, potatoes, biscuits, gravy, wraps, cheese, salsa, breads, yogurt, oatmeal, waffles, chocolate chips, nuts, fruit, and fruit cups. It was the best breakfast I have ever had at a hotel. The beds and pillows were great. I'd highly recommend this hotel!!

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind review.

"my opinion"

5
09/10/2017

This hotel was very clean. The staff was extremely helpful and courteous. The gazebo that was outside our door was wonderful. We sat outside in the gazebo just enjoying the cool breeze and visiting with other guests. I would highly recommend this hotel if you have to stay overnight in Fayetteville, AR.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words.

"Quick overnight"

5
08/10/2017

Quick overnight stay. Clean well taken care of room. Older motel with outside entrance, could use a little more parking. Breakfast was very good. Value conscious travelers looking for a clean room and with everything working, this is ideal. Clean well cared for property.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the amazing review. We appreciate your stay!

"Stay here for all the football games!"

4
07/10/2017

My family and friends and I have been staying at this hotel for about four years now. The staff is always very friendly and accommodating when they can be. We go for all the Arkansas football games and it is very close to the stadium. My only complaint was from the last visit I took with just my mother. We were in our usual room but there was a terrible odor. We requested to move rooms but the hotel was full (not surprising because of the game). It was so bad we made a midnight trip to Wal Mart to buy air freshener, febreze, and a candle. They did treat the room the next day while we were at the game and it was better that evening but not completely odor free. I still give this hotel a four star because I'm hoping that their good service will continue and they will honor our request to be in a different room next time. I'm thinking it needs some carpet replaced and hopefully that will get done soon. The breakfast is always good and the rooms always seem clean. They have always honored any room requests we have made in advance as far as location, beds, etc. Again, we really enjoy this hotel and think the staff is amazing. Hopefully our one time incident will be just that...one time.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind review.

"Great value for the cost!!"

4
04/10/2017

Nothing to complain about at all!!!!!! Friendly service, clean rooms, excellent lawn care, helpful staff, delicious breakfast,& relaxing Happy Hour! I will definitely return for every business trip to Fayetteville I have.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind review. We appreciate your stay here.

"Home Away From Home"

5
01/10/2017

We have stayed at the Windsor Suites regularly since 2012. The staff is so friendly and the rooms are quite comfortable. Breakfast is always very good; the variety of foods is excellent and constantly replenished as needed. On several week nights, happy hour with food is offered gratus by the management. We have participated in several and always enjoy it and our fellow guests. Keep up the good work! You have a loyal customer for life!

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you very much for the very kind words. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Convenient"

3
14/09/2017

We always stay at this motel when travelling on business because of the convenient location, value, and Best Western Rewards. It is an older motel, with exterior doors, which I happen to like. There is no elevator, so you will be lugging your bags upstairs. There is a walking trail behind the motel, but I never have time to use it, or the indoor pool and exercise room. Our first room had a very strong odor, so we were given another, which was fine. Spacious room, comfy beds, has a sofa. I personally do not like the jetted tubs because I would never use a tub like this except in my own home, and if you're elderly or not very agile, it is difficult to get in and out to take a shower. Our room was on the backside, so very quiet, except for the mattress cover, which makes noise everytime you move. The breakfast is very nice. Usually eggs, sausage or bacon, potatoes, biscuits, gravy, tortillas, picante sauce, yogurt, fruit, etc. Better than most hotels in which I stay. Staff is friendly.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice inexpensive property with easy interstate access"

4
05/09/2017

This is my first time through Fayetteville and as I had a prior good experience with BW, tried out this property. Access from the interstate is easy and the cost for the quality of the room is very good. There was good wireless connections and an acceptable breakfast. Although not far from an interstate, the room was quiet and the bed good.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind review!

"Great stay"

5
03/09/2017

Enjoyed the stay. We stopped on a vacation trip. Was very pleasantly suprised when got to room and had a jetted tub. The staff was pleasant and helpful during check in and check out. The breakfast was good and was kept refilled as needed

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Really?"

2
31/08/2017

The location is good and that is the main reason we stay here when visiting Fayetteville. Also, we are usually pleased with Best Western and are Rewards members and treated to updates and such when available. However, this trip the appearance of the rooms was not to our liking. Outdated for sure. The AC works great and the bed is comfy. However, a little mold is beginning to show around the tub and the sink/cabinet is very low. Just outdated. New carpets are not enough to make you believe you are in a really nice place. Worst was when the room did not get cleaned for the last night of our 3-night stay. When I reported it at 3pm I was treated by the desk clerk as if it were my fault. She said there was a Do Not Disturb sign on the door when the cleaners came by so they skipped it. I agreed that there had been while my husband and I went to breakfast but that when we left the room about 10:30 we removed it. She insisted, not nicely, that their policy was to skip a room if it had a DND sign out. I told her I agreed and was very aware of that and appreciated it, but once it was removed, my room should have been cleaned. NOPE! Not the policy at this motel. REALLY! Then I suggested they get a new policy because I had never had this happen before at any Best Western or anywhere else! I MUST SAY THAT ALL THE OTHER STAFF WERE NICE AND BEHAVED IN A PROFESSIONAL MANNER. But it only takes one to make a guest look other places next trip!

Amber D, General Manager at Best Western Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I do apologize that our front desk staff was rude to you. I will make sure the policy is changed and talk amongst my front desk staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Stay in Northwest Arkansas"

5
31/08/2017

I travel several times a year but never find a better hotel than this one. The owners are on-site and will personally ensure that you have the best stay possible. Actually, that is true of any Best Western Hotel that I have stayed at in my 40 plus years of traveling. That is why I always stay at Best Western if I have a choice.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words. We appreciate your loyalty to our hotel.

"Excellent Stay!"

5
22/08/2017

On the way back home to Texas from dropping my daughter at college in Indiana, we stopped here to see the eclipse and check out the Ozarks. Spent two nights in this great hotel. Rooms were large and clean and the beds were very comfortable. Staff was friendly and helpful. The breakfast was excellent! It included potatoes and eggs and sausages plus tortillas and fixings to make breakfast tacos. Also the usual waffles and breads but with lots of toppings. I would definitely stay here again!

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the amazing review. We appreciate your response, and hope to see you again soon!

"power outage"

1
22/08/2017

There was a power outage when we arrived and the clerk could not process a check-in/check-out/cancellation. It was very hot, muggy, and totally dark. We left and found another place to stay but went back by the next day to get a refund and cancel; the manger refused to process either the refund or the cancellation, stating that the hotel was not to blame for the power outage. We were charged almost $200 for a hotel that we couldn't even stay at.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
We at the hotel did refund your money. I'm not sure why you are leaving us a review saying we did not refund your money. I do apologize again that you had the problems, but did you mean to post this review?

"Beware Priceline room here"

1
10/08/2017

Priceline room for two nights. Of course, already paid for. Told me the reservation they had said smoking room?? Priceline does not indicate the smoking/non-smoking. Smells terrible, allergic to smoke. Won't switch to another room. Says none available. Could be true. How many hotels actually still have smoking rooms? If room was not prepaid I would not stay here!!!

Amber D, General Manager at Best Western Windsor Suites, responded to this review
I do apologize that you had that problems with booking through priceline, but I can assure you we do our best to help accommodate our guests the best we can. Unfortunately, I did look at your reservation and we were sold out the night you stayed and we could not move you. My best advice is to book through any hotel website and not through 3rd party bookings because a lot of hotels including ourselves still have smoking rooms.

"Great Value"

4
07/08/2017

Overall not a bad place to stay, the beds are a little out dated and not very comfortable, but the Breakfast each morning was good and the happy hour Monday through Wednesday was really nice. Right next to the Razorback walking trail as well and other great eateries.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words. We appreciate you staying here.

"Fayetteville"

5
07/08/2017

Great hotel, great location, close to the university and several restaurants. Very comfortable setting with many amenities. I've not stayed at this hotel in the past but I will definitely will return.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the very kind words. Can't wait to see you here again!

"Very comfortable!"

5
05/08/2017

The staff was excellent! Rooms are clean and comfortable, the bed was firm and the pillows were wonderful! It's quiet, you can't hear the highway. The breakfast was very good, it has a wide variety of fresh items. I will definitely stay here again.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Motel not Hotel"

1
28/07/2017

This is a motel with outside entrances - not a hotel. We were travelling and checked in around 12:30 am. The clerk gave the family ahead of us room keys for an already occupied room and they came back telling the clerk that the room was occupied - luckily it was a ball team and they happened to know the people in the room. The clerk then gave us our room but did not give great directions on how to get to our room. There were semi trucks parked on the road outside our room with their engines running all night. Did not tell us about the internet or breakfast. Good thing we were only staying there one night. One bright spot - it wasn't far from the Arkansas baseball stadium.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Did not feel safe here!"

1
27/07/2017

My son and I checked in to our room, drove around to the back side of the motel and did not feel safe. Numerous men were loitering in the parking lot and outside their room doors smoking. We entered our "non-smoking" room and it reeked of old smoke. We decided that after dark we might not feel safe here. As we took our luggage to exit there were additional men loitering next to our car smoking and we decided to look for a new hotle. Unfortunately I prepaid for the room through this site and was not able to ask for a refund from the front desk clerk.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I can assure your our hotel grounds are very safe, and I do hope you reconsider us in the near future.

"Great place to stay"

5
04/07/2017

Clean, attractive, nice interior and exterior. The staff is fabulous. Brett is the best at customer service. The property abuts a park and hiking trail right behind it. It's scenic and very quiet. Great for sleeping. I felt very secure about my Harley parked outside.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for the fabulous comments about our hotel. I will pass on the complements to Brett. We hope you will come back and see us again soon.

"In Favettville? Stay here. The amenities, staff and internet are great. Booked online through BW web site."

5
30/06/2017

This is a great hotel, and close to the city. I found the staff very friendly and helpful. All amenities were top quality. Breakfast is first class. The hotel and rooms are very clean. The beds were particularly comfortable. When in Fayetteville, I will always stay here.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
We at the Best Western are very pleased that you loved your stay at the hotel. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Not Senior Citizen friendly"

3
26/06/2017

There isn't an elevator to the 2nd floor, so had to carry suitcases up and down stairs. Had to go through the indoor pool area with a wet floor to exit the building on the back side. The breakfast area is small and got crowded.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
On behalf of the employees of Windsor Suites I do apologize that we did not meet your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Arkansas"

4
26/06/2017

Very good value; staff was awesome and breakfast was excellent. I have stayed at other hotels in area and this was by far the best value, clean and comfortable rooms and best breakfast I have seen at a hotel. Good job!

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Thank you for staying at our hotel and enjoying your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Won't stay again"

1
26/06/2017

Beds were as hard as a rock. I might as well have slept on the floor. As well as the toilet was broken when we got there we couldn't even use it and even after they fix it it wouldn't flush very well one of the lights was out. I can take a washcloth and wipe the black stuff off around silver Chrome pieces in the shower. So yes I will never stay there again.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
On behalf of the employees of Windsor Suites I do apologize that we did not meet your expectations. I can assure you that all the beds in the hotel are brand new. I will also have someone look at your room to address these issues. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Solid"

4
20/06/2017

Rented room for one night stay. Easy to access from I-49. Less than five minutes from Bud Walton Arena and The Square with all of its food/drink options. The room itself was spotless! The king size bed was sooo comfortable. Shower and toilet were immaculate. Two small criticisms: 1) The faucet in the vanity sink was a bit cumbersome to operate. 2) Rooms were still being cleaned when I arrived... had to wait 10 minutes or so before I could enter. The staff is cordial. Did not try the breakfast bar. There is a liquor store and a Starbucks within one mile. I would have no problem re-booking here!

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate the very kind review and glad you enjoyed your stay with us. We hope you will come back and see us again soon.

"Not what I expected"

3
09/06/2017

I stayed at this hotel in June 2017. By the picture on the website, I thought this was an indoor hotel where the room doors were inside the hotel. This is an outside motel. Upon arrival, I was greeted nicely by the hotel staff. There is no elevator in this hotel. To get to my room, I had to walk through the pool area. Upon entering my room, there was a very bad musty-type smell. After 5 minutes of being in the room, the smell gave me a headache. There was a fly, some other big flying bug in the room and a spider in the bathtub. I went back to the front desk and asked for some air freshener spray for the room. They gave me some spray. Going back to my room, it was then after 10pm so the door to the pool area was locked. I had to walk back downstairs and walk outside to the very far end of the hotel to get back to my room. This made me very uncomfortable. I had to do this twice since I also had to go back for ice. The spray really helped the smell in the room. The bed was fairly comfortable but the comforter on the bed was very thin. I had to double it to get warm enough to fall asleep. I had some issues with the A/C but was finally able to get it to work. The one good thing was the breakfast which had scrambled eggs, potatoes, bacon, sausage, biscuits and gravy for hot items. They also had cold cereal, yogurt and fruit. I would not stay here again due to it being an outside hotel and the accessibility of being able to get to your room after 10pm.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"High End Motel is the best I can do"

2
05/06/2017

Their Business Center printed only one page at a time, breakfast was not laid out well as they don't have a full kitchen to get out a full breakfast. Fruit was fairly ok. Room was quiet from the outside noise but the toilet had a leaky valve. Found a bug in the room that after one day should have never been there which makes me worried about what else could be around.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Very Enjoyable Stay"

5
23/05/2017

The staff was very professional and helpful. The room was very clean and comfortable. We thought the breakfast was very good with a nice variety of choices. We were very pleased with our stay and would recommend this motel to anyone coming to this area.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"OK if You're Happy with a 60's Type experience."

3
22/05/2017

I don't know how I wound up here, as I haven't stayed in a motel of this level for many years. If you don't mind a 60's type feel to your room, this place is OK. The room we stayed in had previously been a smoking room. This hotel has to be relatively old as well. I never stay in a hotel (hotel/motel Ha.) anymore that has exterior doors; this hotel does. I read reviews, and I didn't feel like I needed to move to another facility, but I wanted to.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not worth the money"

2
16/05/2017

Don't rent a suite for $167 nightly. They only had a 2 cup coffee pot for a room that is meant to hold 3 people. There were no linens for the extra fold-away bed & there was only 1 towel in the room. The breakfast is good although you have to wait until 7am before it is available.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great night sleep"

4
14/05/2017

I was concerned when we first arrived because the entrances to the rooms were exterior. Check in was a breeze, room was clean, fabulous night sleep. We travel with a white noise maker which always helps. Breakfast was standard free breakfast. Price was terrific.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great deal."

5
13/05/2017

Loved our bed. Room was so accommodating. Staff at front desk was so. Was so pleasant. She efficiently handled everything. Loved the happy hour! Easy to get to the motel and get back on the road or get to wherever we had to go.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Trip to the VA hospital"

5
11/05/2017

Well. One never knows what to expect when staying at a new hotel and this one was SO nice convenient clean friendly had a happy hour!!!! With food. King bed comfy. Noise level low. I'd definitely return

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Stay and Price"

5
01/05/2017

Excellent hotel choice for attending UA games. Great service and atmosphere. We were close to the college and the football and baseball stadiums. Close to restaurants and interstate to travel to other places in Fayetteville. Pool was warm and clean, room was spacious, breakfast was better than normal.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Basic Best Western"

3
30/04/2017

I booked this motel as the representative at the 800 number told me it was 3 miles from the airport in Fayetteville. That was not true and it was actually 22 miles to the airport and we had a 5:45AM flight. Also, I tried 4 times to get a wake up call and was unsuccessful. Otherwise, the shower had good pressure and hot water and the room was clean, although it did not smell as nice as the lobby.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Quick stay"

4
28/04/2017

We arrived late(11:30pm) rooms were clean, not sure why this hotel has huge jacuzzi tubs, if you were disabled you would have a hard time stepping into it to take a shower. Hubby got downstairs barely in time for the breakfast but he said it was really good. Wasn't allowed to bring food back to room for the kids & I because of health code or something like that. Would not be my choice hotel for longer stay.

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very comfortable"

5
27/04/2017

A great property right off the highway. Room was great. Breakfast was included and had all the trimmings. Owner was present and regaled us with lots of humor. Will stay again if opportunity presents itself. Did I mention comfortable!!!

Amber D, General Manager at Best Western Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"EXCELLENT!"

5
17/04/2017

This hotel was booked by my boss for a business stay, and I wasn't very happy when he said he had booked me into the Best Western. I've never had much luck with this chain in the past. However, I can tell you that THIS particular one was VERY clean, comfortable, quiet, and had a breakfast well worth the stop!! Highly recommended!!

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very pleased "

5
15/04/2017

If your in Fayetteville visiting, this hotel is a must. The breakfast is always good, the rooms are clean the price is right and it's consistent. I've been staying here for years. Also, it is perfectly located not to far from anything.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great stay"

5
10/04/2017

Enjoyed our stay. Great place, clean, pretty, great location. Would be a great place to take family. Nice indoor pool. Rooms were nice.Grandkids would love going here! Well worth the cost. Reasonable cost.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Clean, Quiet, Comfortable"

5
06/04/2017

Very nice motel. The rooms are clean, quiet, and comfortable. Didnt use the indoor pool, but it looked inviting.. Reception at 5pm with beer, wine, and pizza. Better than average breakfast in am. Made one request to front desk, and it was handled very professionally.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Hotel"

5
03/04/2017

Very convenient to all locations around Fayetteville and Springdale. Nice staff! Nice breakfast! Rooms were comfortable and seemed larger than normal hotel rooms. Enjoyed the indoor pool. This was our 2nd visit to this hotel.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Quick trip"

3
31/03/2017

Quick stay for my husband and I. Dirty toilet, weak faucet in jet tub, waffle makers out of order during breakfast. Very nice front desk staff though. Room kinda smelled weird. Close to the interstate but not too loud.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Recent Stay"

4
13/03/2017

The staff was friendly and accommodating. They made sure we had the extra towels/blankets and pillows that we needed. I requested a late check in and they were more than happy to do that. The only complaint I had was access to our room was not that easy.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice hotel"

4
25/11/2016

Stayed here after visiting Devil's Den. Nice gentleman at the front desk and helpful on surroundings. Clean room, good breakfast. Easy to get in and out of. A quiet uneventful stay and I do recommend.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Hard bed"

2
17/11/2016

Mattress is very old and very hard. You can hear springs as you move. Pillows not comfortable either. Something you would have at a motel 6, did not expect it here. Cleanliness was just ok. Very noisy too, You can hear other people's shutting their doors and walking/talking by the window.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great stay"

5
06/11/2016

Stayed here after the game and it was great hotel with nice clean rooms and comfortable beds. The staff was very friendly and very helpful. The breakfast was also very good! I would recommend it for anyone looking for a hotel!

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent nights stay!"

5
25/10/2016

The room was clean, inviting and comfortable. The room had the best smell ever! Unsure what it was but it was so welcoming!!!! I would definitely use them again! The breakfast was great and the girl serving was so very kind and helpful!!!!

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Breakfast was the highlight "

4
11/10/2016

Very hospitable accommodating staff. Clean facility. The rooms are okay. Comfy bedding but otherwise cheap. (Thin walls, crappy mattress) The best part of this hotel was the breakfast. Above average food and down home friendliness. Also right on a beautiful paved trail for walking/biking.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Not Happy This Time"

3
30/09/2016

Room not up to par for this location trash in fridge trash cans standard supplies not replaced only thing housekeeping did was make bed and change towels Because of bike rally I got to pay 4 times the rate for an average room

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Stay at best Western in Fayetteville Ar."

5
26/09/2016

We stopped in Fayetteville for a couple of days of vacation. We stayed at the Best Western Windsor suites. It was very easy to find and get to, as it is on an interstate ramp. Very nice comfy rooms. The Staff was very nice and helpful. Beautiful indoor pool. Tasty breakfast with nice selection of foods. Hotel backs to a paved and lighted walking trail. Great value for your money.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great stay"

5
16/09/2016

After having an issue with a previous hotel Best Western was a very welcoming sight. We went in to get a room the gentleman at the desk was very friendly and helpful. Our room was clean. The area was nice and it was quiet. Would definitely stay at this location again.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Trouble checking in but clean, quiet hotel"

4
07/09/2016

Had issues checking in (paid for honeymoon suite and they put us in a room with 2 queen beds, but did not give us a lower price until we brought it to their attention), but the room was clean, comfortable and the breakfast was good. The grounds were quiet, nicely manicured and we took advantage of the walking trail behind the property.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Difficult to return to if you stay more than one night"

3
27/08/2016

Their location is great if you are just stopping for the night; easy to find on service road next to Interstate highway. However, the service road is one-way so if you go into Fayetteville you can not back track to this motel. It is within 5 minute of the University of Arkansas, which is convenient. Their amenities are the same you would find in any Best Western motel, nothing special.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Average room, excellent breakfast!"

4
19/08/2016

The room was clean, though a little dated and the bathroom fixtures were in need of repair - spout on the tub was pulling away from the wall. However, the free breakfast was outstanding - hot and delicious with lots of options.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Only stayed as I was dropping my son at college. Clean room."

3
14/08/2016

Not the kind of hotel I like to stay in. Faced on to motorway. Thought I had booked in to motel when I pull dup as doors are all on exterior . It was fine for a bed for the night. But thats all. Room was too dark and dingy for me.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"efficient, decent breakfast, clean."

4
11/08/2016

compared on line, got a better walk in deal with discount for triple AAA..clean , good hot breakfast , comfortable beds. needs more security lights in back of motel and around Gazebo area. could also set up BBQ GRILL for guest use with seating area. Discounts for Veterans program would be great.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Won't stay again"

1
09/08/2016

Booked a 2 queen room for one night. Bed was awful, lumpy and hard. Ceiling had several big cracks and stains. Bathroom shower faucet was very loose and hard to use. Commode didn't flush right and handle would stick and water ran. Breakfast waffles turned to flat mush when syrup was poured on it. Fruit cups were old. We won't stay here again.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"College trip"

3
04/08/2016

Was a good choice for a night stayed since we were driving from Houston... at midnight.. For some reason could not get a hotel that was reasonable... Very friendly front desk person... when we called to ask for rooms. Room clean and smell clean that's very important to me.... Don't care how they look like as long as they're clean, they have breakfast... Normal for that kind of chains...In my opinion is a bit pricey for what the hotel is. But overall it's okay.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best Western Windsor Suites Fayetteville"

5
24/07/2016

Best quality for the best price. Got a king bed, microwave, refrigerator, breakfast buffet, free internet, very clean pool, and excellent helpful staff for around 75 dollars normal rate. I will definitely stay at one of these hotels in the future.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good night stay"

3
22/07/2016

Everything that you need for a good night stay a lot of business real close to things of interest. Close to things in Fayetteville but couldn't get my friend to come see me while I stopped for the night.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Discount no applied"

3
20/07/2016

My husband and I, with my Mom checked in last evening. I chose this hotel based on reviews and military discount. This morning I was getting ready to post a great review for the accommodations, atmosphere and staff. My husband said to leave keys in room, I said I wanted a receipt for stay. Glad I did, they charged us top rate $94.99. my husband at checkin was given a rate of $81.00 for military discount. Staff at desk said he could not do anything about it, Sorry! I asked when does manager get in and name? He gave me hotel business card and told me to call later. I stated that how about he leave a note for manager about situation and have her call me. Oh, I can do that!. we left hotel at 845am, guess I'll see if I get that call and price adjustment.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I will call you personally and get your discount applied to your account.

"Satisfied Engineer"

5
18/06/2016

I enjoy staying at the Best Western Windsor Suites in Fayetteville, Arkansas whenever I am in town. It is clean and offers a number of amenities for its guests. As a smoker I also appreciate the fact that smoking rooms are available. I also appreciate that BW Windsor in Fayetteville takes steps to freshen up the rooms between guest visits. I will continue to stay at this hotels whenever I am in Fayetteville, Arkansas.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Comfortable with Great Service"

5
15/06/2016

The people who work their are very accommodating. We wanted rooms away from the traffic and the young man who helped us made sure that happened. The beds were comfortable as well. We will stay in this hotel the next time we are in town.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

".Freshman orientation"

3
08/06/2016

Got a great web rate for just the one night I needed for freshman honors orientation. Close to U of Ark campus. Hotel is on older side-wear and tear in the room showed (cracked surround on tub, ceiling is old). However is was very clean, bed linens were clean and soft (towels were scratchy), feather pillows and bed very comfortable. Large flat screen TV, free wifi, in room fridge and microwave, coffee always available in lobby (very small single cup coffee maker in room). Check in and out desk persons were very friendly and efficient. However the best part may be the FREE hot breakfast! Biscuit and gravy, eggs, sausage (and fixings to make a breakfast burrito), waffle iron, cereals, pastries, yogurt and fruit cups. Plenty of hot fresh coffee. The breakfast area may get crowded when busy but for the price this place is a good value especially considering the great breakfast. Does have indoor pool but I did not visit that.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Clean rooms. Soft beds. Friendly service."

4
01/06/2016

My husband and I enjoyed our stay at BW Windsor. The king size bed was comfortable. The room was furnished with a microwave and fridge. An early morning swim in the heated pool was a bonus. Before leaving, we also enjoyed the free breakfast. The real scrambled eggs were delicious.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Really!!"

3
22/05/2016

The lobby area was fantastic and the public bathroom very clean in the lobby area. Customer service was horrible and the young man needs additional training. Two guest before me had reservations and took him 20 minutes to check them in. I was not spoken to or recognized until after 10 minutes in the lobby. The dress was to standards but was sloppy and unprofessional. When it was my turn to check in was told that only one room left and no discounts and no referral was made to any other hotel (I know its competition but customer service is vital and you can receive business because you took care of a need).

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Fantastic hotel for Joe Martin Stage Race Bicycle Event"

5
26/04/2016

We had a fantastic time while our team was staying at this hotel for the Joe Martin Stage Race. Excellent on all levels. We really appreciated all the support the staff gave us during our time there. The breakfast was awesome!

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice Place to Stay"

5
18/04/2016

I highly recommend staying in this hotel. I understand it was recently renovated and they did a great job. The beds weren't top of the line but very comfortable. The location was a little off the main thoroughfare so it was quieter and very close to a walking trail. The staff really went above and beyond in their service.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Location- Friendly Staff- Our Go To For Razorback Baseball!"

5
13/04/2016

For the 4th year in the row, we have booked rooms at this hotel for Razorback baseball home games. It is always clean and the staff has always been accommodating. We travel to these games with anywhere from 2 to 10 families loaded with teenagers and there are things about this hotel that have made our stays great. 1. The indoor pool- Since baseball starts in the early spring, it is too cool for an outdoor pool. 2. The breakfast- The hostess is always so nice. She has come to recognize our group and always gives us a run down of activities on campus the days we are there (there might be spring football practice o something else the kids might want to see). 3. The outdoor grills- there are 2 outdoor grills at the end of the building with picnic tables as well as a little grassy area. We have set up lawn chairs, fired up the grills, turned on the radio, set up baggo and made a day of it at the hotel on days that the baseball games are late. 4. The reception area- I don't want to get anyone in trouble for allowing this but last year we had several families with 22 teenagers total. The kids wanted to play BUNKO on Saturday night after the game and we called and asked to use the room attached to the lobby since obviously getting them all together anywhere else was impossible. Not only did they welcome us down, they turned on the popcorn machine and the kids had a huge BUNKO tournament. There aren't many places anymore that will let you do that last minute, not charge you money and certainly not serve popcorn!

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good location, bad timing?"

3
12/04/2016

We stopped through here traveling north for one night. The location of the hotel was good in the sense that you were close to anything and everything off the main road. Food, gas, grocery, whatever you need is right here. This statement can be said about any one of the hotels in this vicinity however, so I can not say it is just for this one. The Good: 1) The hotel itself looks good from the outside and appears clean. 2) I like the down and outs so this was a plus. 3) The room was spacious and the bed was comfy (according to a breakfast attendant the beds were just replaced recently). 4) Most important was the cost. This is a cheap stay. The bad parts were: 1) We came through with our folks. Our folks were placed in the front of the building in a room and we received a room in the back? They were not full that night and we reserved prior to checking in so I am unsure why this was the case. Not enough to complain but was odd at best. 2) The back rooms, where we were with our young kids, were filled with construction workers doing work in the area. Nothing against the trade or people doing it as they work harder than I do, but when grouped together they also like to be louder than we do and enjoy relaxing with their doors wide open to their rooms all evening on the main and second floors. The music, noise, and lack of privacy then were disturbing, especially while we were taking walks around to the front of the building to see our folks. 3) There was a comment on here about a room with a eye-hole in the door that was broke and stuffed with tissue or something. My folks ended up with that room. 4) The room was not the cleanest. The drop ceiling in the bathroom was disgusting and stained. Where the mini-fridge was, on the floor on each side of it (there was about 3-5 inches on each side visible as it was not a tight fit) was caked full of dirt and dust and was also equally disgusting. A little elbow grease a few times a week goes a long way. Lastly, and this does not have so much to do with the hotel as much as the spot it is located, but there is a less than impressive hotel right on the side of this one as you need to go to all the conveniences of the area. Needless to say, it was a very quick walk past this hotel to get food that evening (we didn't want to drive in fear of losing our parking spot to all the construction workers), and looked more like a monthly apartment complex than a hotel. No points take from the hotel for this, but just a heads up to travelers looking for a more "secure" feeling spot.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Don't Stay Here"

1
12/04/2016

The service was fine but the "hotel" itself was awful and it still cost $90. Definitely not worth it, only stayed here because everywhere else was booked, won't be doing that again. I have always trusted the reviews from TripAdvisor until this time, it had a 4.5/5 which I was shocked to see once I arrived.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great place"

5
07/04/2016

This is a great place! Friendly and helpful staff! Nice pool and wireless internet! Close to many places of interest! I would tell everyone to stay here! If you are in Arkansas stay here! If you wanna see the hogs play this is a great place to stay!

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Hotel"

5
05/04/2016

Staff was wonderful and very helpful. Breakfast was great. My daughter loved the indoor pool. Easy to get to off the highway. Lots of food close by. Very comfortable rooms with flat screen TV. Walking path behind the property.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Location, Great Price"

5
05/04/2016

Was attending a conference at University of Arkansas - Fayetteville campus. Location right off Highway 49 and less than 2 miles from conference site. Great hot breakfast and service. Room extremely clear. Shower/Bathroom was a little old and some work needed to be done on shower head but other than that - we will stay again. Excellent service and staff. Our room at the back of hotel was wonderful, we didn't hear any highway noise at all.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Cleanliness"

2
05/04/2016

Large hair and several small hairs in sink at check-in. Security latch was loose on door. Did not report as did not want hassle of changing rooms if offered. Manager at check-in was very nice. Breakfast was average, although had to wait for more eggs and biscuits.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"New Mattress"

3
30/03/2016

My family stayed here for one night. The breakfast and mattress were the best quality of the stay. The carpet, walls, bathroom tile and towels all seemed a bit worn. The pool was warm and had towels. There is a nice multi-use trail right by the hotel. Great selection at breakfast and offered gf items if requested.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Spring Break Trip w/Grandson"

5
28/03/2016

Best Western Windsor Suites in Fayetteville, AR is the BEST hotel to stay in. This is my second stay there in less than 4 months and any return trips to Fayetteville, AR I will be staying there again. This trip I took my Grandson up for the Arkansas Razorback Baseball game. Our room was exactly what I had booked and everything was perfect. The staff from the moment I checked in to the moment I checked out were awesome. Breakfast was very good and appetizing. I highly recommend this hotel to everyone going to Fayetteville, AR.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Okay"

4
21/03/2016

This motel room was acceptable. The room was clean and comfortable. I was not able to connect with wi-fi during my stay. I had a bit of difficulty with the TV. I called the front desk for assistance but initially no one would answer.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great customer service and good value"

4
17/03/2016

We travelled to the area for school tour. We thought for the price this was a good value. The staff are nice. This property is undergoing a refresh so beds are new. Breakfast was pretty good too. Also, they have new fitness equipment and sit right on a new trail that you can jog or walk. Overall we were pleased for the price.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice Place to stay"

4
16/03/2016

We came to visit the University and this place was very quite and clean. Convenient to the school and many food places to eat at nearby. Will stay here again when visiting my daughter when she attends school here.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Short visit to Fayetteville, AR"

4
15/03/2016

Best Westen is conveniently located near I-49 exit. Good hotel for a short visit in Fayetteville, AR. It takes ca. 20 min. to walk to Bud Walton Arena, and a few more minutes to get to the University campus. Clean hotel will helpful Staff, very good breakfast.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very accommodating!"

4
05/03/2016

Stopped here at 4 am after a very long night of driving. The front desk staff was very accommodating and allowed us to book a room for the following evening but allowed us to Check in early so we could go sleep for a few hours. Many other hotels in the same area were not as friendly and told us we would be required to pay $100+ and then they were going to force us out at 10am or charge us for another night. Was very happy with the room and quality of service I received here.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Clean and nice"

4
29/02/2016

Room was good. New California kings and LG flatscreen. Shower area needs updating as well but clean. Great lobby and service. Normally stay at Hampton but it was booked. Best Western was less than $200 for two nights and Hampton is normally more than $300 for two nights. Will be staying at BW again in April.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Quality and Comfort"

4
29/02/2016

Clean, Comfortable, Quiet stay. The breakfast had lots of choices that would meet everyone's diet needs. Had all the amenities and entire staff was respectful and courteous. My wife and I will stay here again if in Fayetteville.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very nice hotel"

5
24/02/2016

Rooms were very nice, staff very friendly and helpful, convenient to the University of Arkansas and all of the activities we attended, would definitely stay again and recommend the hotel others that will be staying in the area

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice and Clean, Good Value"

4
08/02/2016

We chose this place because it looked well kept on the outside which usually indicates the same inside. I was correct. The desk clerk was very pleasant and accommodating even though we had no reservation. Good value, under $80, with AARP discount. The room was large and clean with good amenities. The TV channel selection was about the best I've ever seen anywhere at any price. The hot breakfast was typical of motels, Scrambled eggs (of a sort), sausage ( poor quality), potatoes, cereal, fruit, and fresh waffles which looked good. Not much in the way of restaurants in the area except fast food. About the only down side was that the faucet knobs on both the sink and shower were on the verge of falling off making them difficult to use.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Started with 3pm check-in"

1
03/02/2016

Showed up at checkin time 3pm and was told the room wouldn't be ready till 3:45. Then when we were shown our room....it was not the room we booked. To accommodate us, they gave us 2 small rooms instead of a larger suite for the same price. Management was not there at the time. When management found out, we were told the rest of our stay (2 more nights) would be for the 2 room rate. We left that day. Rooms were fair, they had a great breakfast and the Motel was close to the University. Because of Customer service I rated this Motel a 1.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
I apologize for the front desk clerk who originally made the reservation, but given that he is brand new he was mistaken on the room types that we have at the hotel. So certainly a miscommunication was made on the reservation from the beginning. When you check into the room it was definitely not what you were expecting and you came downstairs and tried to get the room changed to something else. The same brand new employee also given you a hefty discount that was not authorized by any member of management at the hotel. A member of management did see the huge unauthorized discount which had to be fixed. A member of management did call you and give you ample time to make other arrangements and/or agree to the correct rate. Which you did agree with over the phone.

"Close to indoor track"

3
18/01/2016

We rented two rooms for the track meet at the University of Arkansas for two nights. Great closeness to track. Our room had mold in the bathroom. My son's room had a sink that didn't work and his room was skipped by room service. Great breakfast and super service at breakfast. Rooms need some updating. Overall it was just okay. We stayed there for the closeness to the college. Price was good compared to other hotels in the area for those dates. We might stay there again just for the location.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Pleasantly Surprised!"

5
16/01/2016

We stayed here for an athletic event. Normally I would not choose a best western because they are pretty old and run down. This one has been updated very nicely. Room was large and roomy and beds were actually queen size, Shower and toilet area not updated but your not in there anyway. Breakfast was really good. All staff was friendly and polite. Will definitely stay here again.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great place on a bad weekend "

5
16/01/2016

I've been to this hotel twice, once while visiting my aunt and once this past April to go to my aunts funeral. It was very nice both times the room was fully equipped and the breakfast was nice and hot! The staff was super helpful and the workout room/pool was well kept and nice! The picture is of my aunt, love you Aunt Kim?? 4-12-15

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Worst customer service experience of my life!"

1
10/01/2016

When my family arrived at the Best Western Windsor Suites in Fayetteville, AR I was shocked right off the bat at how rude the CSR, Savana, was. She informed me that there was not a room ready for us just yet, which was fine, but when the smart tone of voice was used to say that check-in was not until 3 that was when I realized this lady had a definate lack of professionalism. Anyways we left and came back at 3 at which time I asked to verify that my rewards was on my reservation and to make sure I did not need to do anything on my end to be sure I received my credit. Savana said well your number is on here so I guess you will get your credit. Well the next morning my husbands mother had an accident and he left to go to the hospital to be with her. I called and requested a later checkout time and once again had to do business with Savanna she very rudely replied well I can give you until 1130 and thats the latest. When 1130 came and my husband was not back I called the front desk to explain the situation however Savanna would not listen at all to what was going on cutting me off and saying if you are not out at 1130 the police will come remove you. At this time I was pissed so I lost my cool and said so you are going to make me and three small children stand outside and wait for my husband to return in 25 degree weather and this lady said uh yes mamma thats our policy. She then came to my room claiming she had the police on the phone and that if we were not out of her room by 12 they would be there to remove us from the property. This lady was so rude and unprofessional, she was standing in my room yelling at me while all three of my small children stood there and watched...I have small children 6, 7, & 8. And for what...all because I had asked her to extend my checkout time slightly until my husband could get back so I could get my card out of my car to exend our stay another night. A card that the hotel had on file that she had just seen the day before along with my id. She was in no way accomidating to her guests and showed a true lack of concern and most importantly horrible customer service. Needless to say we did not extend our stay and went down the road to the Comfort Suites where the rooms and service far exceeds that of the Best Western!

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Warm cordial welcome & a comfortable room"

5
07/01/2016

From what I can tell this Best Western seems a little less busy as far as hotel guests, than some other B.W.'s that I've stayed at. (may be the time of year, it's after Thksgivng and 2 wks before Xmas) There seems to be a number of hotels in this area. Interstate 49 is perhaps a 1/2 block west of this B. W., and one of Fayetteville's main thoroughfares, Martin Luther King Jr Blvd., is only a block or so north. (49 goes over M.L.K. Jr Blvd) And Futrall Dr. runs alongside the interstate, more or less. And lots of traffic going every which way. Also big stores with many customers, just to the northeast. But this is a very nice hotel. A fairly large non-smoking room with nice, semi-thick carpeting. Big 42" flat screen tv with a really nice picture. (tv's vary in quality you know, but this one is excellent) And they offer 3 HBO channels in addition to the full line-up of other common cable channels. My one complaint is with the remote control system. Remote must be held at just the right angle to get the tv to respond. (from computer chair, no; from head of bed, yes) The up & down channels, the most troublesome. In addition to a nice cushioned swivel computer chair, there's a loveseat and (cushioned) chair. Big computer desk, plenty of plug-ins all around. Also a nice modern mini microwave and small refrigerator. One cup coffee-maker. Continental breakfast with a wide variety of choices, from 6 to 9:30 weekday mornings, and 7 to 10 Sat. & Sun. & holidays. I try and save money when I can but would pay the extra to stay here again. (motel next door is 10 bucks or so cheaper) Last but not least, the desk clerk here deserves huge credit for her friendly, welcoming ways. Just a few thoughtful, considerate words made my stay more relaxed & comfortable, and that's a big deal to me. Thank you.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Uncomfortable stay"

2
04/01/2016

Rooms were freezing cold! I drove 4 hours to take my son back to college & wanted to rest at this hotel as I had done before. I got very little rest as we were shivering cold; needless to say, I could hardly stay awake on the drive back home. The check out attendant had terrible customer service.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great stay!"

5
31/12/2015

Great staff, great room furniture, great breakfast, comfortable bed, no shortage of hot water. Great location next to I-49. Plenty of restaurants and shopping nearby. Parked right outside my door not in some place where I would have done a "bag drag" and not kept an eye on my vehicle. I had the "mini-suite" and was priced at the best price I paid this year, Wow! Great TV set, all of the cable channels as at home with HBO! "Clean Remote" is a selling point, really liked it. Well maintained facility in immaculate condition. My vehicle water pump leaked and a great maintenance man cleaned up after me with no extra charges added to my bill. I had a mobile mechanic named Daniel come fix it at the hotel inexpensively. Staff has his phone number if you need him, too! Will be staying there with Terry Dill and his great crew again this early summer. Be sure to eat the full buffet breakfast!

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very good"

5
24/12/2015

The hotel was very convince, easy on off to freeway and a nice distance to U of A, room very comfortable and quite. Breakfast was very good it had something for everyone. Bed was very comfortable and room was very quite as well.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"What gives a poor impression"

3
23/12/2015

This property was not bad at all -- except that the cleanliness besmirched the good points. The bathroom baseboards were fuzzy and the molding was in bad repair. This just serves to question the less obvious cleanliness conditions. Still, the value was good and the location (room on side opposite to freeway) was quiet and pretty.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"graduation stay"

4
21/12/2015

we stayed at this hotel for my sons graduation and heard upon checking they had new beds and I was worked since I have a bad back and the person checking us in was ore than happy to open a room for us to take a peek. Room was very clean and everything worked perfectly!

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice motel"

4
20/12/2015

Nice motel, easy to get to right off the exit. For pet owners this is an ideal location to stay. The town has just constructed a fantastic walking/bike path directly behind the motel which is a great place to exercise the dog and myself.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"looks good on the outside"

2
10/12/2015

pictures online of this hotel were great but our room left a lot to be desired. We rented the honeymoon suite and the room was old and ran down. Not worth the 100.00 a night we paid... I would not recommend anyone to stay there. The lobby and the exterior hotel is beautiful but the room and interior of the hotel is very old looking and not well kept.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Nice hotel, good breakfast, convenient to U of A"

4
01/12/2015

This is a very affordable hotel with a good breakfast, nice rooms and convenient to University of Arkansas. The new running trail is right behind the property, and is a great addition to the community.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very pleasantly surprised"

4
30/11/2015

The staff at this hotel were absolutely phenomenal. The rooms were clean and the only disappointment I had was that I didn't bring my bathing suit because I didn't know there was a pool. I travel to Fayetteville several times a year and will definitely consider staying here again.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great location, good stay"

4
26/11/2015

First time in Fayetteville for business so I wanted something close to the highway. My room faced the highway but it wasn't overly loud. Great location near U of A. The staff was very friendly upon arrival. My room was decent sized and clean. The bed was comfortable and I liked the large desk for working. I didn't use any of the amenities like the pool and fitness center but they looked okay. I did utilize the breakfast in the morning and it was very good. There is a special breakfast room which is nice touch. The staff was also very nice when I checked out. I will stay again.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"LRDA FUN WEEKEND"

5
16/11/2015

We had a group from our dart league come up to Fayetteville for a dart tournament. Several of our group stayed at Best Western. We were all very pleased with our rooms, the staff, cleanliness and safety, and the breakfast was awesome. We will plan on staying at Best Western next year for the annual tournaments.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Room"

3
10/11/2015

The bathroom walls were very dirty.. There was a soda bottle behind night stand. The beds were comfortable and the staff was very nice. The breakfast was adequate. The motel was located in a very good location. It was easy to get to from the highway and in a good location for our needs.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very Accommodating Staff"

4
09/11/2015

The hotel staff all go out of their way to accommodate your requests. They are all quite professional. Rachel, the lady who handles the breakfast area, is always so helpful and cheerful. Would definitely stay here again when in Fayetteville.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Don't stay here!"

1
02/11/2015

Non smoking rooms with an ashtray 3 feet from our door was a definite problem! People stood outside our room and smoked at all hours. Also when I tried calling the front desk to ask about the password for the internet, no one ever answered the phone. I called 3 different times and let it ring about 15 times each call. Very poor way to run a business. Bathroom sink had absolutely NO counter around the sink and no place to set a toothbrush or anything else. After housekeeping had been in our room, both my husband and I noticed that our bags had been opened and rummaged through. I had some kind of goo on my reading glasses that wasn't on them when I put them away. My husband found things rearranged in his bag. When we were ready to check out, no one was at the front desk and did not come for over 5 minutes.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Ark vs Auburn"

5
26/10/2015

Wonderful hotel, staff, and location to campus. Have stayed here 4+ years, we get 2 rooms and they have always been perfect. I will continue to stay here for football games that we attend each year, as long as they will have us.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Horrible staff, horrible property"

1
26/10/2015

Absolutely the worst experience EVER AT A HOTEL!!! Heater didn't work, 2 lights out upon arrival (took forever to get bulbs), phone had been pulled out of wall and didn't work, 2 nearby rooms had pet. Barked all night and one was locked in bathroom and barked and whined and scratched at the door all night. The sidewalks were cluttered with planters and benches blocking passage for wheelchair. Owner/manager said we should have left at 2 a.m. with a 90 year old guest when the heater was found not to work.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Our reservationist said you reserved a ground floor unit which we provided. The only time we at the front desk heard about your heater not working was at check out! We checked it after that and found it working! You received a discount at checkout for any inconvenience! Please forgive us for not meeting your expectations! I know for a fact our staff is very hospitable and are always friendly to our guests. When you threw the phone at one of our staff we had to give up trying to please you however we are so glad you gave us a chance!

"Staff was kind and caring"

5
21/10/2015

Staff made arrangements to make it easier to travel with elderly family members. When there was an issue with one of the rooms it was corrected immediately and to our satisfaction. Property was easy to access from freeway. Outside smoking area well away from any entry or exit doors. Breakfast was good and served hot for the entire serving time range.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"execallnt"

5
21/10/2015

very beautiful and very clean and the folks are very friendly and helpful . very close to place to eat and walking distance to wal mart . I really enjoy the stay and the room . I would recommend the place

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"BED BUGS"

1
12/10/2015

We have stayed here for the past two years during Bikes and Blues. This year was the worst ever. The bed had bed bugs and my wife had bites all over her. The manager only offered us a 15% discount and got mad because we complained and wouldn't book us a room for next year even though we were 5th on the list. Very unprofessional!

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Dear Mr. Thomas, Unfortunately we cannot control who brings bugs to our hotel. This can happen at any time to any motel. Sorry it happened to you. We moved you to another room immediately and we discussed with you the 15% discount which you wholeheartedly agreed with. You stayed with us another two days after the problem with no complaints. Therefore, please accept our sincerest apology for this unfortunate incident.

"Bikes, blues, and BBQ week!!!"

5
06/10/2015

We stayed here for 3 nights during bikes blues, & BBQ week! We had a suite with 2 queen beds and a sleeper sofa! The room was on the backside and ground floor! It was very quite and very well.managed property! They have a gazebo in the back to gather with friends! We gathered eac evening with our newly made friends every evening and had a social drink and just talked! Very.enjoyable! I didn't go to the indoor'pool but some of the other guests did and said it was very nice! The breakfast was very good each morning with eggs, sausage, biscuits gravy, and a waffle maker to make you a fresh.waffle, cereals, juices, pastries, etc... I would definitely recommend this property! Was one of the closest properties to all the events! They even provide water hoses, towels, soap, etc..to was your bikes!!! That was a nice extra!!! :-)

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"College Town Experience!!"

4
02/10/2015

First of all...we Love Fayetteville. My son attends UofA on scholarships, and there is truly nothing that compares to this college town! The complete atmosphere...wonderful restaurants...friendly people...just top-notch. Now, onto my hotel review...lol. This is a great hotel. We rented a queen suite, as it was $10 less than a king suite, and two beds. Very nicely equipped with everything we needed; comfortable beds, which is a definite plus..the breakfast in the mornings is good as well, with "hot" offerings, not just cereal and muffins. This hotel also offers very easy access to the Interstate for when one is leaving...it's kind of off the beaten path as well, which is nice, yet easy to get to "hot spots". We stay here every time we go, because it's more affordable and has plenty to offer. Staff were friendly and accommodating as well...I've read other reviews, and I'm sure this can vary, depending on time of day, shift, etc. I almost forgot to mention...although we didn't use it, the indoor pool area was very nice...always had upbeat music playing....nice area.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Just barely OK stay"

2
02/10/2015

Joe and the young lady who hosted the Manager's reception were the highlights of this stay. Rooms are definitely in need of repairs - and for the price we paid ($159.00 per night) is a disappointment. Check in was great - check out almost became an issue, but Joe came to the rescue and saved us from an unpleasant experience.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Motorcycle Vacation"

4
28/09/2015

Get to hotel and no one at desk. When the lady showed up, she was not very happy. Ask her to put us close on the same side, and she had all kinds od reasons why not. I had called and ask for this to be done. One of the guys paid with cash and they wanted a deposit. When he checked out, they went and check the room before he could leave. The rooms were average, clean, the beds were comfortable. There is a lot of construction works here and they party in the parking lot till late. Breakfast was ok. The morning staff was ok. It is not the best , but it is good for a good night sleep.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great hotel"

5
25/09/2015

The queen mini-suite was clean and roomy. The jetted tub was wonderful. The bed and pillows were comfortable. The pool was great. The staff very friendly and helpful. The breakfast offered a good variety. I definitely recommend this hotel.

Amber D, General Manager at BEST WESTERN Windsor Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.