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Best Western Plus Dubuque Hotel & Conference Center, Dubuque

4.5/5  - basé sur 808 notations.
3100 Dodge Street, 52003-5203, Dubuque, United States - Voir l'itinéraire
Best Western Plus Dubuque Hotel & Conference Center - Façade Best Western Plus Dubuque Hotel & Conference Center est idéalement situé dans le centre de Dubuque. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Quand vous avez envie de vous évader, cela ne signifie pas que vous devez renoncer au confort et au luxe dans cet hôtel de Dubuque. Situé près du fleuve Mississippi et du port de Dubuque, notre hôtel offre un accès rapide aux merveilles de la nature environnante. Après tous, avec le musée national et l'aquarium du fleuve Mississippi, vous n'aurez aucun mal à vous perdre dans la beauté fantastique de la région. Le Best Western Plus Dubuque Hotel & Conference Center, hôtel haut de gamme, est idéal pour votre plaisir. Les familles venues en ville pour visiter les campus universitaires ont de la chance. Loras College, l’université de Clarke et l'université de Dubuque sont à courte distance en voiture. Offrez-vous un petit déjeuner buffet chaud complet gratuit avant de décider quelle université vous allez visiter. Le petit déjeuner se compose d'œufs et gaufres chauds, pâtisseries, fruits, yaourt, céréales et café 100 % Arabica, idéal pour faire le plein d'énergie. Notre hôtel est également relié à l’Old Chicago Pizza and Taproom. Vous pourrez donc déguster un délicieux repas sans avoir à vous déplacer. Cet hôtel de Dubuque comprend le plus grand atrium et la plus grande piscine intérieurs de la région, pour d'agréables moments de détente. Envie d'un peu d'animation ? Les casinos Diamond Jo et « Q » sont dans le quartier. La station de ski Sundown est un excellent moyen de passer la journée. Si vous n'êtes pas un grand amateur de glisser, vous êtes à quelques minutes de tous les festivals depuis cet hôtel de Dubuque. La patinoire de hockey des Dubuque Fighting Saints, les terrains de base-ball, les stades de terrains de football et de football américain de la région sont parfaits pour assister à un match. Les voyageurs d'affaires John Deere, IBM®, la zone industrielle, l'hôpital de Mercy Dubuque et l'hôpital Trinity and Finley reviennent régulièrement dans notre hôtel de Dubuque. Nos salles de conférence sont spacieuses et agréablement aménagées. Nous proposons également des tarifs et chambres pour les séjours longue durée. Cet hôtel primé place la barre très haut en termes de service clientèle et de décoration. Réservez votre prochain séjour au Best Western Plus Dubuque Hotel & Conference Center pour un séjour de luxe garanti ! Passez un excellent séjour !Champps Americana

Best Western Plus

Dubuque Hotel & Conference Center

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Air conditionné
    Air conditionné
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
Basé sur l'avis de 810 voyageurs
Note attribuée
Excellent
458
Très bon
241
Moyen
73
Médiocre
21
Horrible
17
CONSULTEZ LES AVIS POUR
En couple En couple
201
En famille En famille
353
Escapade entre amis Escapade entre amis
71
Professionnel Professionnel
122
Voyage solo Voyage solo
30
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Great place to stay"

5
17/10/2018

I have previously stayed at the Best Western Plus in Dubuque and have enjoyed my stay there. It is conveniently close to places I like to go to and it is nice it has a restaurant on site so when you are tired from shopping or you arrived there for your first night, it is nice to have one so you don't have to drive any where. They do have a nice fitness center, which I have not used but it looked like something I would want to use.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 5-Star review and are pleased we have become your hotel of choice when visiting the Dubuque area. Hopefully we will see you back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Best Western Plus gets an A +"

5
10/10/2018

This was our first time staying here but it won't be our last time. I was impressed with the size of the room and the bathroom. The room was clean and the bed was very comfortable. A full breakfast at the restaurant next door was a nice bonus. The staff was very friendly and accomodating. Great value for the price. I look forward to our next stay!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center. We are extremely pleased to see you rate us an A+ and are happy to hear this won't be your last time visiting us and we hope the next time is sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Home away from home"

5
09/10/2018

Clean fresh room with friendly staff and food and bar attached so you don't have to leave the property once you check in!! I stay here on a regular basis and the rooms are top notch and a great value for the money !!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking to time complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 5-star review and we are pleased to see you feel our rooms are top notch and a great value for the money! Thank you for making us your hotel of choice when visiting Dubuque and we look forward to seeing you again. Best regards, Mike Guthrie Front Desk Lead

"Wonderful Place to Stay"

5
09/10/2018

The Best Western Plus in Dubuque worked with our Vintage Chevrolet Club of America for our car tour last week very well. We had the parking we needed, we showed the movie "Field of Dreams" in their Theater, everything was great. I will stay there again and I recommend them to everyone I talk to. The sales dept worked with us on our banquet on Friday night and it was EXCELLENT.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We are pleased to see everything was great with your stay, that you enjoyed your Friday banquet. It was a pleasure hosting the Vintage Chevrolet Club of America and we do hope you will come back and visit us again sometime in the future. Best regards, Mike Guthrie Front Desk Lead

"Traveler"

4
03/10/2018

Enjoyable visit and amenities. The breakfast was varied each day and appetizing. The room was quite large and fit our needs. We hope to stop there again in the future. It was close to the town and convenient for our visit.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We appreciate the 4-Star review and happy to hear you had an enjoyable visit, enjoyed the complimentary hot breakfast buffet hosted by our neighbors at Old Chicago and we are pleased to hear you would stay with again in the future. Best regards, Mike Guthrie

"Loras Family Weekend"

4
02/10/2018

We had a very comfortable stay. Staff was courteous and hospitable. Beds are soooo comfy; room was nice. I think there was more than 1 pool, but I'm not sure since I didn't use them. Pool area is in the center of many rooms. Nice thing is Target is up the street along with many places to eat.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We appreciate the 4-Star review and are pleased to see you had not only a comfortable stay but found our staff to be courteous and hospitable. Hopefully we will see you again sometime in the not to distant future. Best regards, Mike Guthrie Front Desk Lead

"Comfortable Stay"

4
02/10/2018

Staff was courteous, helpful, and pleasant - which is the most important to me. I can't say enough about how nice all staff members were. Rooms were clean, full breakfast was delicious with a variety of choices. We even ate off of 'real' plates/glasses and silverware! :) Wifi worked great. We didn't use the pool/recreation area, but it looked like a fun place to hang and many people utilized it both nights. Besides the pool/hot tub, there was pingpong, pool, air hockey, and plenty of seating for parents and others. It also wasn't hot and stuffy like other hotel pool areas can sometimes be, making it impossible for anyone other than swimmers to enjoy. The attached restaurant had delicious food, a wide variety of beer, and is open late. I would definitely stay here again.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We appreciate the 4-Star review and are pleased to see you found our staff to be courteous, helpful and pleasant as well as you found your room clean, the complimentary hot breakfast buffet hosted by our neighbors at Old Chicago to be delicious with a variety of choices as well as we are happy to read you would definitely stay with us again. Best regards, Mike Guthrie Front Desk Lead

"Loras Family Weekend Stay"

5
30/09/2018

We always enjoys staying at this hotel whenever we are in town. Our children enjoy ping pong and pool. I love the pool. The rooms are very comfortable and clean. Seems they are always doing improvements. This time our room had new carpet. All staff were very friendly and helpful. We forgot swim goggles and were able to purchase them at front desk. Breakfast is very good as well. We won't stay anywhere else when in Dubuque!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking to complete a review after your recent stay with us at the Best Western Plus Dubuque Hotel & Conference Center. We are pleased you have chosen us as your preferred hotel when visiting Dubuque and thank you for noticing the most recent upgrades we have completed; it is still a work in progress so you will have to return to see what the next step of the project involves. Best regards, Mike Guthrie Front Desk Lead

"Wedding Venue that was irriated dealing with weddings"

2
27/09/2018

Stayed here weekend of September 21-23 for our sons' wedding and these guys dropped the ball! Front desk staff - 1 in particular - was rude and extremely unhelpful. Sales staff who set up the weddings were unavailable during setup to rectify any mistakes - we had to find kitchen staff and have them help us move tables and even had to find some tables ourselves. Had several members of the family and wedding party approach us to help with front desk because of their unwillingness to do anything more less go out of their way. These are only the things I SEEN - my daughter in law has a list of things that were not fulfilled on their part. Would not recommend for a wedding.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We are sorry to hear our staff did not meet the expectations of yourself and rest of your family. Our Director of Sales has reached out to your daughter in law and will be working directly with her on these matters as more information is needed in order. We do appreciate your feedback and all issues will be addressed once our DOS has spoken with your daughter in law.

"AMAZING!!"

5
08/09/2018

I stayed here while driving through Dubuque and I was amazed at the quality of this hotel. The staff were the friendliest ever, the rooms were so clean, the pool is huge, and breakfast is an all you can eat buffet. I loved this hotel and definitely recommend it!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Matthew, Thank you taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 5-Star review and are pleased to hear you were "amazed" at the quality of our hotel, friendliness of our staff, cleanliness of our rooms and the complimentary breakfast buffet provide by our neighbors at Old Chicago Pizza and Taproom. We loved having you stay with us, we hope you will came back to see us again sometime and thank you for recommending us to others. Best regards, Mike Guthrie Front Desk Lead

"Roadtrip"

5
04/09/2018

Decided to take a last minute road trip, booked the same day. Senior discount available. Friendly staff. Very nice room with spa. Clean and comfortable. Pleased with the exercise room. Feel more choices would have been nice for breakfast. Would certainly stay again.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you, we greatly appreciate the 5-star review! We are pleased to see you enjoyed the amenities our hotel has to offer and that you would stay again with us. As for your breakfast experience, we will be sure to pass your comments onto the management team at Old Chicago as they are owned/managed independent of hotel ownership/management.

"Had to change rooms!"

3
02/09/2018

Have to say somewhat disappointed with this Best Western. We have stayed in a number over the years during our annual USA road trips. Where to start...at check in no information available to out of town visitors and having been allocated our room 238 we instantly noticed a very strong smell of smoke in a supposedly No Smoking Room! There is no way we would have wanted to stay in this room. So where is the no smoking policy being enforced? We immediately went back to check in to request a room move. As we said we could have been held responsible for the previous room allocation and smell of smoke. Have to say the rooms now look very dated and old fashioned. Dark dingy room and furnishings. We would actually question staying again in Best Western. Our room had torn voile curtains to the window. The rip must have easily been 2/3 feet long. The ice box on the fridge was so frozen you couldn't close the door to the ice box! Who these days has blankets on the beds so unhygienic and clearly I don't believe the fleece blanket is changed after each guest stays as we passed the cleaners twice during our stay and they definitely had no clean blankets on their carts! Also felt it was wrong guests smoking immediately outside the entrance to door to the rooms who you had to pass by surely there's a rule of being so many feet away from the property? Housekeeping kept the room tidy but on one day didn't empty all bins in the room! For the price we paid it was the most expensive of all our accommodation while touring the USA for 17 days and clearly not up to the reputation of the Best Western group and not up to usual standards. Hugely disappointing.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We would like to thank you for completing a review regarding your recent stay at our property. The feedback we receive from these reviews is greatly appreciated and very useful to us. We are sorry to hear that your most recent stay with us was not a pleasant one. I can assure you that the problems you experienced are being resolved. We at the Best Western Plus Dubuque strive for excellence and want to make everyone's stay with us a pleasant one. We hope you will give us another opportunity to provide you with the kind of stay we pride ourselves on.

"Wonderful Stay!"

5
31/08/2018

I have never been to Dubuque before and the staff here were wonderful informing me of areas to see and places to eat. Very friendly staff that enjoy what they do! You can tell that through their guest interactions. My room was very clean, set up well and comfortable. Near the pool area but very quiet. I was impressed with how clear this property was. Again a great reflection of the staff! Keep up the great work.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking to time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We greatly appreciate the 5-Star review and are very pleased to hear you found our staff be very friendly, informative and feel that they enjoy what they do. Hopefully we will see back again sometime. Best regards, Mike Guthrie Front Desk Lead

"Great hotel!"

5
28/08/2018

The rooms were clean and it came with all the amenities you would expect in a hotel room ( they were already provided you did not have to request anything additional.) Bed was very comfortable. The pool area was fantastic. Nice, family friendly hotel. We will search for Best Western Plus hotels for our next trips after this experience!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you, we greatly appreciate the 5-star review! We are pleased to see you found your room to be clean and complete with the all of the amenities you had expected. We do hope you will come back and see us again soon.

"Great for kids!"

5
28/08/2018

Our room was very nice & very clean. There is a large pool, ping pong & pool tables in the atrium (2 floor of rooms surround the atrium). We ate at Old Chicago which is attached. Breakfast is awesome as it is also at Old Chicago so the variety was better than the normal BW breakfast.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you, we greatly appreciate the 5-star review! We are pleased to hear the children, as well as yourself, enjoyed the pool and atrium area during your stay with us and that you found the breakfast buffet at Old Chicago to be better than the normal breakfast.

"Great Hotel"

5
27/08/2018

The staff was very helpful and pleasant. The room was clean, beautiful and comfortable. I wish I'd had time to use the pool, it looked like a nice area to swim and play grave's. I look forward to returning to the hotel with my family for a winter getaway.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you, we greatly appreciate the 5-star review! We are pleased to see you found our staff helpful and pleasant, we would not expect to hear any less of them and that you found your room to be clean, beautiful and comfortable. Hopefully you will return with your family for a winter getaway.

"Jean Parrett"

5
27/08/2018

Very relaxing for young Grandchildren to have fun in the pool and play pool the game - Great food at Chicago eating - excellent friendly staff and morning breakfast yummy! Beds were really relaxing and sleep was great after a fun Family filled day!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you, we greatly appreciate the 5-star review! We are happy to hear the grandchildren enjoyed our pool and atrium area and you and the family had a fun filed family day while visiting with us in Dubuque.

"Nice place to stay!"

4
27/08/2018

Breakfast and the room 5 stars. Exterior appearance at the entrance 1 star, dirty with cigarette butts lying around. The cement needs to be cleaned. I would return as everything inside the hotel was fine.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you, we greatly appreciate the 4-star review and are pleased to hear you were happy with the breakfast and your hotel room! As the front entry, this has only recently become an issue with a large group staying here and we are working on moving them away from the entryway.

"Stop on our way west."

5
21/08/2018

This was one oh the nicest Best Western properties we have stayed at. Beds were comfortable and room was just over all great .Breakfast was very good. The hotel staff was gracious and knowledgable. They helped us with guestions about the area. Great stay

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you so much for your positive feedback! Our goal is always to provide a pleasant stay for our guests, and from your comments we feel we have exceeded that. We hope to see you again when your travels steer you this way! Best regards, Mike Guthrie Front Desk Lead

"Very pleasant stay"

4
20/08/2018

We were in Dubuque for an event at Clarke University. This was the perfect location. I requested an upper floor quiet location. They gave us a third floor rear. The desk staff were very friendly and efficient. Extremely quiet just what we wanted. The Towels and linens were very good as were the amenities in the room. The room was exceptionally clean. The appearance of the game room, exercise room and pool area looked great. (we didn't use). The only reason for not a 5 is some of the carpeting etc throughout the hotel needed updated. Everything was VERY clean but some spots and it was dated. I would definitely stay here and tell my friends also!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing your review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Mike Guthrie Front Desk Lead

"Great Stay"

5
20/08/2018

Everything about this place was great, from the time Kaylan checked us in until we left. All the staff were so friendly and professional. Room was clean. Shuttled us every place we wanted to go. Drivers were very good. Will definitely be going back.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you so much for your positive feedback! Our goal is always to provide a pleasant stay for our guests, and from your comments we feel we have exceeded that. We hope to see you again when your travels steer you this way! Best regards, Mike Guthrie Front Desk Lead

"Very noisy near the pool!"

3
14/08/2018

If you want a quiet night sleep, request a room far away from the pool. Watch your bill - staff doesn't apply travel cards as requested. Free breakfast requires you tip the staff - not happy. Same breakfast everyday - no variety.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are sorry for the mix up with your travel card, however I did see where our staff issued a credit to your credit card for our oversight on the matter. As for your breakfast experience, we will be sure to pass your comments onto the management team at Old Chicago as they are owned/managed independent of hotel ownership/management. Best regards, Mike Guthrie Front Desk Lead

"Last minute decision"

5
13/08/2018

We decided last minute to make a trip to Iowa. We had racked up quite a few reward points to apply towards one night's stay. The points came in handy since this trip was not budgeted. The trips across the country paid off! The room was amazing and very accommodating. Wish we could have stayed longer to enjoy the rest of the amenities of the hotel, such as the pool, game area, and local restaturants

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent, although short, stay with us. We are pleased to see your trip across the paid off and that you found your room to be amazing and very accommodating. We do hope you will return to see us, for hopefully a longer stay, sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Great for families and groups"

4
10/08/2018

Rooms were nice and this hotel has a great poolside area for groups to gather and have food, play ganes, etc . Great front desk and restaurant manager was on the ball! Great location in town close to other shops and amenities, too!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 4-star review and we are pleased to see you enjoyed your time with us. We do hope you will come back and see us again sometime. Best regards, Mike Guthrie Front Desk Lead

"Trying to relax"

4
06/08/2018

My husband and I are expecting our baby girl at the end of September and we were looking forward to a little relaxing getaway. This hotel was very relaxing and comfortable. I really liked the pool area because it was indoor withan outdoor feel- with all the windows.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
First, congratulations! Second, we are pleased to read you were able relax and be comfortable during your little getaway. Finally, we do hope you will stop back and see us again sometime in the future.

"Great stay"

4
06/08/2018

We had a great stay in the hotel, the pool was fun for the kids, the hotel was close to everything. The only thing that would have increased the level was if they changed the sheets while we were there. It is definitely a hotel we will stay at next time thru.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you, we greatly appreciate the 4-star review! We are pleased to see you and the kids had a great stay with us and that would stay with us for your next visit to the area.

"Great hotel"

5
06/08/2018

This hotel is beautiful and clean.. Comfy beds, pool and hot tub area were very nice. Lots of families having fun, great for couples too, great breakfast and Pizza the night before right next door..I booked for $80 on priceline.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We are pleased to see you felt our staff, services and facilities warranted a 5-star review; thank you, it is greatly appreciated!

"Clean but old style"

3
02/08/2018

Clean lobby, customer service professional, clean room, old furniture, no duvet, conference room need to be renovate, good buffet, free breakfast, free parking, near downtown. Didn't offer bottle of water at the check in. Wifi average quality.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. You will be pleased to know we just started renovating banquet rooms and banquet hallway and this project should be completed within the next few days. We do appreciate your other comments and they will be passed onto the appropriate departments. Best regards, Mike Guthrie Front Desk Lead

"Freshly updated"

4
02/08/2018

We weren't expecting the size and cleanliness of this Hotel in Dubuque. The room was very freshly redecorated. My walk around the hotel showed all areas were (tho the rugs need cleaning). Traveling as a couple, we didn't use the pool, area, tho did eat a better than average breakfast. Even with only 10 min to go until the posted end time, they were bringing new eggs, etc, to feed the guests. I would give this an above average rating because of its redecoration, the size of the rooms, the layout, etc. which is unusual in towns this size in mid-America, in our experience.

"A party hotel"

2
30/07/2018

Seemed like a lot of parties going on in the hotel. Way after quiet time the room next to us was partying till 1:15 a.m. told the desk and the cops on site and they were still loud. Threatening us they would knock out of room window and take us out. Not cool. They should have been thrown out of the hotel

"Clean, friendly and nice place to stay"

5
27/07/2018

We stayed in Dubuque for a couple of nights and stayed at the hotel. We chose the whirlpool suite. It is a large L shaped room. There is a part with a sleeper sofa, chair and tv, and then there is the king bed area with another tv. The room was spotless and nicely decorated. The whirlpool was nice but could be a little larger and have more jets, but none the less was very comfortable. The bathroom was nice and had a good shower with good water pressure. We used the indoor pool which was great. With the high window ceiling it almost felt like you were outside. Clean and plenty of lounge chairs and towels. There also is a table and chair area with a pool table and ping pong tables. The front desk staff was very helpful and friendly with check in and shuttle requests. There's plenty of parking around the hotel also. The hotel is convenient to downtown, the parks, the Mississippi and the casinos. The hot breakfast is quite the plus that is served in their restaurant..

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are pleased to see you felt our staff, services and facilities warranted a 5-star review and we do hope you will come to see us again sometime. Best regards, Mike Guthrie Front Desk Lead

"Great hotel for a decent price"

4
26/07/2018

Overall, we had a good experience at the Best Western Dubuque. I completed the check-in the day prior via the email link I received. It worked very smoothly and our room was ready when we arrived late Friday night. The location is great as it's near the mall and there is a Target and many restaurants nearby. Hotel had a nice breakfast buffet and free wi-fi. All of the rooms are poolside and there is a very nice gathering area around the open pool area. This was the one drawback as it was very loud at night if you were trying to sleep prior to the pool closing.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review after your recent stay with us at the Best Western Plus Dubuque Hotel & Conference Center, we appreciate the 4-star review and are happy to read you were happy with you stay us. Please note, with over 150 guest rooms, the greater majority of them are located away from the pool/atrium area. In the future you should consider staying in a standard room, which would be away from the pool/atrium, where we feel you would find it much quieter. Best regards, Mike Guthrie Front Desk Lead

"Midwest tour 2018"

5
23/07/2018

Great hotel. Clean and overall very comfortable. We only stayed 1 night but wish we had time to do longer there. Staff was friendly and helpful. Lots of things to do on site. We had a clean spacious room. 2 Queens. Free breakfast served in the attached restaurant. Good selection of items. Short 20 - 30 minute ride to Field of Dreams site in Dyersville.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 5-star review, hopefully next time you will be able to stay longer with us. Best regards, Mike Guthrie Front Desk Lead

"Everything You Ask For"

5
16/07/2018

We stayed at BW Plus in Dubuque as wedding guests. Very impressed with motel amenities and all staff. We were upgraded as gold members which was a nice surprise upon check-in. Breakfast was wonderful as we usually find when staying at BWs.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for the 5-star review, we greatly appreciate it and happy to read you were very impresses with our hotel and staff. Hopefully you will come back and see us again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Great visit, highly recommend, but one request"

5
09/07/2018

On our way from Door County, we were looking for the perfect place to stay that would allow us a short drive to the Field of Dreams the next day. Check in process was easy, front desk folks were very pleasant, and room was very clean and ac worked very well! One request...don't let people smoke by your front door! On the way in and on the way out had to breathe smoky air. The benches in front are inviting, but inviting to smokers who don't realize or don't care that they are making the experience bad for others. Otherwise it was perfect! Great breakfast as part of the registration.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We do hope you enjoyed your experience at the Field of Dreams and hopefully you will come back to visit the area again sometime. Best regards, Mike Guthrie Front Desk Lead

"First class hotel in Dubuque IA area"

5
05/07/2018

The Best Western Plus Hotel and Conference Center is an excellent place to stay while in the Dubuque Iowa area. Located on a main highway rt. 20, it has many rooms, a large indoor pool and lounge area, good breakfast in the morning and an assured nice night's sleep. The staff is extra friendly and courteous and very quick in check-in and out. The immediate area has a myriad of restaurants, stores and shopping areas. Easy to find, and convenient for travelers passing through. It hosts events and parties too.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 5-star review and we are pleased to read you had an enjoyable stay with us. Hopefully we will see back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Excellent Hotel"

5
02/07/2018

The Best Western is an excellent hotel, with lots of amenities and nice, clean rooms. The pool is terrific. Staff are very friendly and go out of their way to assist you. There is an attached Old Chicago restaurant and pub that has excellent food and drinks. The hotel offers a free breakfast buffet that is terrific.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We greatly appreciate the 5-star review and we are pleased to read you enjoyed your stay with us. We do hope you will come back to see us again soon.

"Really fun place and nice rooms"

5
01/07/2018

We stayed here end of June. The kids really enjoyed the pool area and the ping pong area too. Lots of room for get togethers. We were here for a family reunion. All enjoyed their time here. The rooms were big enough and beds weren't too bad. Fridge and microwave for convenience. We enjoyed our stay and would definitely stay here again.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to a complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 5-Star Review and are pleased to hear you and your family enjoyed your time here. Hopefully we will see back again sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Kid friendly!"

4
19/06/2018

We have our kids bday parties here every year and we absolutely love it! We get a pool view room, 15 feet from the pool itself! It's nice to be able to just sit back and relax while watching the kids play! It has a great atmosphere. The only thing I wish they would fix is the latch on the gates. It should be placed on the opposite side so the little ones can't unlatch it and run into the pool area. It happened to our 2 year old last year and luckily we were sitting right there. Other than that, we love coming here. A little pricey, but it is fun!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Megan, We greatly appreciate the 4-Star review and are happy you are able to enjoy your children's birthday parties with us at the Best Western Plus Dubuque Hotel & Conference Center. I will speak to our Maintenance regarding the pool gate latches, however I believe State Laws require placement of pool gate latches to be in specific locations. Best regards, Mike Guthrie Front Desk Lead

"Certainly not the Best"

2
12/06/2018

This was a one night stop and thank goodness. The walls and connecting rooms are paper thin. Our neighbors we up until 11, talking (not yelling) and laughing, and we heard every word. There was also a baseball team there, and we heard the young boys running the hallways, and we were on the top floor, away from the pool section. The breakfast was the only thing that kept them from getting a one. It is attached to a restaurant (reviewed their pizza last night, nothing special), which gives you an above average hotel complimentary breakfast. We told the front desk, and she said, I'm not sure what we could have done, because they weren't yelling. I replied, it's not them, it's your poor sound insulation, and thin walls and doors.

"Graduation"

4
01/06/2018

This was a great place to stay for my son's graduation in Dubuque. The only problem we had was that the restaurant attached to the hotel was under renovation which they didn't make known ahead of time. The breakfast normally takes place in the restaurant but during this time was in a smaller room and the variety of food was smaller. Would have been nice to know ahead of time. Otherwise, good stay!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for your review of the Best Western Plus Dubuque Hotel & Conference Center after your stay with us. We are sorry you were not aware that Champps American had closed and that Old Chicago was in the process of remodeling. We are glad you, regardless of this hiccup, that you had a good stay with us and congratulations to you son on his graduation. Hopefully we will see back again sometime. Best regards, Mike Guthrie Front Desk Lead

"Good clean fun!"

4
31/05/2018

I booked this room for a quick one night stay and we just expected to be in and out. However, once we saw the pool area we were eager to stick around longer the next morning. The pool area is unique, light and bright. There are ping pong tables, air hockey and lots of activity, we spent a very fun morning here. The hotel was clean, the beds comfortable and the staff we interacted with was friendly. This may not be the right choice if you like quiet, this is clearly a hotel of choice for large groups with kids and teens. There were several youth baseball teams staying and the boys were running around and parents were hanging out.This didn't bother us and our room was not near the pool so was very quiet. I would definitely stay again.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for takin time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are pleased to see you enjoyed our facilities and that you had a enjoyable stay with us. Hopefully we will see back again sometime. Best regards, Mike Guthrie Front Desk Lead

"vacation stop"

5
30/05/2018

My wife and I were traveling through Iowa and stopped in the Best Western while in Dubuque. The hotel was quiet, clean and the hotel staff was very friendly. They had a nice workout facility, pool and a pretty good free breakfast. I would recommend if in the area.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review after your recent stay with us at the Best Western Plus Dubuque Hotel & Conference Center. We greatly appreciate the 5 out of 5 rating and we are pleased to see you and your wife enjoyed your stay with us. Hopefully we will see back again sometime. Best regards, Mike Guthrie Front Desk Lead

"Baseball Tournament Stay"

4
29/05/2018

Great Hotel, Good Continental breakfast. Conveniently located near (4 minutes) the Dubuque Sports Complex. Clean rooms, great staff and a big common pool area with a lot of seating to accommodate larger groups.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We are pleased to hear you and your family enjoyed your stay and we do hope you will come back to see us again soon. Best regards, Mike Guthrie Front Desk Lead

"Great stay at a clean, friendly hotel"

5
15/05/2018

This was our second visit to this hotel. The hotel was clean, the pool was nice and we had a great breakfast. The weather was cold and rainy but it did not matter with the nice indoor pool. We will be back with more friends and family.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent with stay with us. We greatly appreciate the 5 out of 5 circle rating and we are glad you enjoyed our indoor pool/atrium and breakfast while here. Hopefully we will see back again sometime. Best regards, Mike Guthrie Front Desk Lead

"Best Western Iowa"

4
14/05/2018

Very clean room and property. All staff were pleasant and professional to deal with. My overall expectations were meant for my 1 week stay at the hotel. I would definitely recommend the Best Western Plus to anyone who is traveling to Dubuque, Iowa

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent week long stay with us. We are happy to read we met your expectations and that you would definitely recommend us to others travel to the Dubuque, Iowa area. Hopefully we will see back again sometime. Best regards, Mike Guthrie Front Desk Lead

"business travel."

5
23/04/2018

The Best Western Dubuque and Conference Center is one of the best hotels in the Midwest, if you're on travel or Leisure I would recommend staying here. The staff is wonderful the bar and restaurant are fantastic and the breakfast is exceptional.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Jonathon, Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent with us. We greatly appreciate the 5 circle review as well as the positive comments you had to say about staff, services and facilities. Hopefully we will see you back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Best western"

5
20/04/2018

Alway a great experience. I've been coming here for years. Clean rooms, friendly staff. Housekeeping are so helpful and friendly. Along with the front desk. Katlin is alway friendly and very helpful. Ill always choose this Best .western

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for takin time to complete a review of your stay with us at the Best Western Plus Dubuque Hotel & Conference Center after your recent visit. We greatly appreciate the 5 circle review as well as your positive comments on our staff; we will be sure they are recognized for a job well. Hopefully we will see back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Huser"

4
19/04/2018

This is one of the best stays I have had in Dubuque. Chammps Bar & Grill hits it right on the head with the food and sports on all the T.V.'s. Food was great! The staff was very nice. The rooms were very nice. Beds were a little hard for my liking but still had a great nights sleep. Fitness room has all the equipment you need to burn off what I ate. Overall great experience.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Eric, Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Mike Guthrie Front Desk Lead

"Great Place to Stay!"

5
16/04/2018

Do not overlook this hotel- my conference was executed impeccably; the staff was warm, friendly and welcoming; and my room and bathroom were SO CLEAN!! Convenient location, restaurant on-site and even the families looked like they were having a lot of fun. Oh and what a deal! I would return.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Jennifer, Thank you for taking time to complete your online review after your recent with stay with us at the Best Western Plus Dubuque Hotel & Conference Center. We are pleased to read you felt our conference center team executed your event impeccably and that you found our staff to be warm, friendly and welcoming. Hopefully we will see you back again sometime in the not to distant future. Best regards, Mike Guthrie Front Desk Lead

"Nice place and good location to all the wonderful things to do in Dubuque"

4
12/04/2018

The pool area is great! All windows so lots of natural light, big pool, place to eat or meet up with friends- very well kept too! There is a pool table and ping pong tables too. The fitness room was well equipped, and there was a little game room too.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing your review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are pleased to see your family is planning on making your reunion an annual visit with us and look forward to hosting you all for the years to come. Best regards, Mike Guthrie Front Desk Lead

"Family Reunion"

4
10/04/2018

We met with family from about an hour in all directions and had a group from an infant to about 65, and we all enjoyed our stay. The pergola/seating area by the pool was perfect for sitting to visit, bring food and drink, and still be able to watch family members swim. We are planning for this to be an annual thing!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing your review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are pleased to see your family is planning on making your reunion an annual visit with us and look forward to hosting you all for the years to come. Best regards, Mike Guthrie Front Desk Lead

"Clean, convenient and friendly"

4
08/04/2018

Got a deal through Priceline to stay here for a night and we were not disappointed. Conveniently located near many things (gas, food, downtown, etc) with an on-site restaurant/bar, the hotel staff were friendly at check-in, attentive in the restaurant/bar, the room and hotel in general were clean, and we had no complaints. People who don't like the smell of pools be warned - walk in to the lobby and it smells like chlorine and only gets stronger as you are in the pool area. That said, the pool area is big and pleasant for groups to sit and play cards etc. Quiet at night and can't really hear road noise, both pluses!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing your review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good value with lots of amenities"

5
04/04/2018

My kids and I randomly picked Dubuque to visit as we are from WI and have never been there for a mini spring break. I researched all the 3* hotels in the area and decided to just book the hotwire deal where you prepay and find out the hotel afterwards and we were booked at the Best Western. It's a few miles from the downtown area, but an easy few minutes drive time. We checked in and made it to our room to discover we had 1 king bed ( I should have known better to ask as I usually do, but forgot!). No biggie. My boys are 10 and 8 so we decided to have a slumber party together! The rooms are clean, equipped with a refrigerator and microwave. The pool area is great. There is a hot tub, pool tables, ping pong and a game room. Lots of vending machines throughout the hotel with a dip and dots machine in the game room that my kids were excited for! There is restaurant/bar attached to the hotel that has really great food, and what's ever better.... a warm breakfast buffet included in the stay. The next morning, I asked if we could be moved to a room with 2 beds as my night laying with 2 kids in bed was restless. The front desk staff was always so pleasant and accommodating. They switched us with a smile on their face. I prepaid for 2 nights, but unfortunately, WI was getting a snow storm starting the following morning so we cut our stay short and checked out a day early to avoid driving through the 12 inches of snow. My loss in money, but safety first. We were very sad we had to leave early. It's a great hotel for a great price. We would definitely stay again.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Robin, Thank you for completing your review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Mike Guthrie Front Desk Lead

"Great room and great value"

4
03/04/2018

Best western hotels can be hit or miss as to quality --- this one was a big hit! A great AAA rate, super large room and small but very well equipped work out room. Champs restaurant is attached which was great with cold weather and the complimentary hot buffet breakfast was served there, too.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Ken, Thank you for completing your review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Mike Guthrie Front Desk Lead

"Happy traveler"

5
02/04/2018

The Best Western in Dubuque was easy to find, and the check in was quick. Desk clerk was very helpful. We received a voucher for breakfast at the restaurant next door. It was Easter Sunday, so they had a special buffet for breakfast. The room was clean and quiet, the beds were very comfortable. Very nice overall stay.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Susan, Thank you for completing your review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Mike Guthrie Front Desk Lead

"Pet Friendly!"

4
29/03/2018

Stayed here with my wife and dog for a night while in town. The hotel has nice rooms that are located on the back side where you can let your dog out. Staff was very friendly and had dog treats and clean up bags available when checked in. Pet fee is reasonable. Only call out is that we had selected a King room but the "pet friendly" rooms are only 2 Queens which we did not know ahead of time. Fine for us but good to know for future. It was a little noisy being right by the doors and staff room which made our dog a little nervous hearing noises at all times of the night. Would ask to be further away next time. Overall, was very convenient and pet friendly hotel and would stay here again.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time after your recent with us to complete your review of the Best Western Plus Dubuque Hotel & Conference Center. We apologize for any miscommunication on which rooms are pet friendly. We have designated our Standard Double Queen rooms as pet rooms since they are located ground level and allow for easy access to the exterior for walking of pets. At the end of the day, we are pleased you rated us with 4 out of 5 circles and happy to read you would stay with us again, hopefully we will see you and your dog again sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Great getaway"

5
26/03/2018

Me and my wife love to stay here when we visit galena. Great place to relax, king suite with jacuzzi is a great deal. We are looking forward to start bringing our kids here soon. They have a great pool area with hot tube

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are pleased to see you felt we deserved all 5's and we look forward to you returning with the kids in the near future. Best regards, Mike Guthrie Front Desk Lead

"Excellent value for suite"

5
16/03/2018

I have stayed in this hotel many times in the last two years since I have business in the area. Quality and value for the king suite (and other rooms) is difficult to beat at other hotels. There is also the convenience of a restaurant attached.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Deb, Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We are pleased to see and greatly appreciate the 5 circle review as well as positive comments and we are happy to be your hotel of choice when visiting Dubuque. Best regards, Mike Guthrie Front Desk Lead

"Great Location and Excellent Amenities"

5
08/03/2018

The hotel was located in a perfect spot. It includes the Champs Restaurant which is where you eat a hot breakfast. Food was great. The atrium has a nice pool and hot tub. Lot so tables to gather people around along with a pool table and ping pong. The room was clean and the internet was quick. Great Place. I will be back again soon!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for submitting your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are pleased to see you had a wonderful experience with us and that you felt our staff, services and facilities warranted a 5 star review. Hopefully you will come to see us again soon. Best regards, Mike Guthrie Front Desk Lead

"Clean, new and super breakfast"

5
03/03/2018

The hotel is very clean and the room was very clean and spacious too. The pool and hot tub area is very nice too. The best beyond the great room was the excellent free breakfast. It is the best hotel free breakfast I have ever had. I would stay here again in a heart beat. My kids even noticed the high quality of this hotel.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for submitting your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are pleased to see you and the family had a wonderful experience with us and that you felt our staff, services and facilities warranted a 5 star review. Hopefully you will come to see us again soon. Best regards, Mike Guthrie Front Desk Lead

"Best hotel in galena "

5
02/03/2018

Yes it really is the best hotel near galena and in Dubuque. That is saying a lot because I've stayed in other ones. It's a high class hotel! Clean, quiet, comfortable beds, and the bathroom amazing. Pool facilities are well kept and very family friendly. When quiet hours occurred the hotel assured it happened. We saw all kinds of people celebrating wedding showers to family gatherings.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for submitting your review of the Best Western Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the kind words you said and pleased to read to you feel we are the "best hotel" near Galena and in Dubuque. Hopefully you will back and see us sooner than later. Best regards, Mike Guthrie Front Desk Lead

"First stop on way to Florida"

4
01/03/2018

We made reservations to stay here a week in advance. We were impressed with the quick check in, they had our room keys and paper work ready for us to sign! Our room was a king size bed on the first floor, and was very clean and spacious. They also offer complimentary transportation to any local destination within a certain distance. We asked to go to a local Casino and they had their brand new van at the front door within minutes! They also came to get us at the casino to bring us back! What a wonderful service! The pool area is huge with ping pong and pool tables. Breakfast in the morning was excellent! The connected restaurant Champs is where the breakfast is served. Employees were attentive to cleaning tables and restocking food items! We suggest sitting in the room with the fireplace where the food is stationed! We loved this place, and highly recommend this specific motel for your next stay in Dubuque, Iowa!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for the great review after your recent stay with us at the Best Western Plus Dubuque Hotel & Conference Center, we are pleased to see you spoke highly of our staff, services and facilities and we do hope you will return to see again sometime. Best regards, Mike Guthrie Front Desk Lead

"FABULOUS :-)"

4
21/02/2018

I was so grateful to check into this lovely hotel, weary and stressed after a long day driving through hazardous winter weather. Made a reservation online and upon arrival sweet, smiling Jasmine Jones at the front desk made me feel instantly welcome. Carl was also cheerful and helpful and between the two of them, they were able to place me in a ground floor room as requested. Automatic front doors made it easy to bring everything in. My room was inviting, well appointed and absolutely spotless. Kudos to housekeeping ~ everything was sparkling. Loved the illuminated bathroom mirror. Granite vanity. I was too tired to eat but the room service menu for the restaurant adjoining the hotel sure looked tempting. Fridge/micro & flat screen TV with lots of channels to choose from. Bedside nightstand had docking station with 2-USB ports & 2 easily accessible outlets. Table lamp on the desk had an outlet in the base. Free wifi with plenty of signal strength to check weather radar and find the safest route home. Slept well on super comfortable bed with lots of fat, fluffy pillows & triple sheeting. Woke up to find my receipt under the door via Express checkout. Kaylyn was cheerful and professional at the front desk. Would DEFINITELY stay here again ~ soon, I hope!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Hello Linda, Thank you for the great review after your recent stay with us at the Best Western Plus Dubuque Hotel & Conference Center, we are pleased to see you spoke highly of our staff, services and facilities and we do hope you will return to see again sometime. Best regards, Mike Guthrie Front Desk Lead

"Very nice place with excellent staff and restaurant"

4
31/01/2018

We had a reservation so check-in was very easy. Room clean and well appointed; bathroom updated recently. Staff was excellent. Breakfast was in attached restaurant - very good. Dinner in restaurant (Champps) was excellent. Will definitely return here.

Mike G, other at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are happy to read you were pleased with our staff, services and facilities and look forward to your next visit. Best regards, Mike Guthrie Front Desk Lead

"We'll be back"

5
29/01/2018

This hotel is one of the nicest weve stayed in in the area, wonderful ammenatities, beautiful over the top rooms, and wow what a spread for breakfast!! Got a picky little one they've get them taken care of here

Mike G, other at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you so much for your positive feedback after your recent stay with us at the Best Western Plus Dubuque Hotel & Conference Center! Our goal is always to provide a pleasant stay for our guests, and from your comments we feel we have exceeded that. We hope to see you again when your travels steer you this way! Best regards, Mike Guthrie Front Desk Lead

"Just so so"

3
18/01/2018

The room was very clean and they accommodated us with extra pillows and blankets very quickly. We checked in around 8pm and let the kids go swimming right away. One of the gates surrounding the pool was already locked for the night which wasn't very welcoming to have to walk all the way around to the opposite side. We were disappointed that not only did the pool close entirely at 10pm but so did the surrounding atrium. My husband and I like to watch movies on our iPad in the common area directly outside our hotel room so we can still have an eye on our kids but they can sleep without distraction. We specifically chose this hotel because of the atrium area and surrounding poolside rooms. However an unfriendly staff member kicked us out of the atrium at 10:15 because he “had to clean and lock up”. Based on the cleanliness of the atrium it's obvious not much cleaning takes place in the common areas. The tables had food stuck to them and floor desperately needed a vaccuum (see pictures with dead leaves all over from the plants).

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing your review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Mike Guthrie Front Desk Lead

"Home away from Home"

4
09/01/2018

Best hotel in Dubuque serving a fresh, hot and cold breakfast buffet daily. Plenty of parking, friendly staff, clean pool area with towel service, fitness area, near grocery and hardware shopping, the Kennedy Mall, movie theaters and restaurants. We stay here at least twice a year for week at a time.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for not only taking time out of your day to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us, but thank you for feeling we are the best hotel in Dubuque! We are pleased to be your hotel of choice when you visit Dubuque and look forward to seeing you again, hopefully sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Nice!!"

4
08/01/2018

Check-in was fast and the young lady was nice. The room was amazing! It took only minutes to decide to stay longer! 2 beds, 4 pillows each. Clean, comfortable and spacious! Excellent Wi-Fi. Good channel line-up with a good sized TV. Excellent amount of parking. Bathroom was large and had plenty of towels that were fluffy and had no stains or holes. Fridge/microw, 2 chairs and small table and a desk. A little loud on Saturday and into the evening with kids running the halls (5+hrs), but at quiet time, it was just that...quiet! Champps food was AMAZING! With room service available. Super nice staff and fast room service! Elevator available. Truck parking. Affordable guest laundry. Would recommend this location and would stay again if in the area! Enjoyed our stay....happy we extended our reservation!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We appreciate you taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are happy to hear you enjoyed your stay with us and that you would not only stay with us again, but that you would recommend us to other travelers to the Dubuque, Iowa area. We look forward to seeing you again, hopefully sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Bad Experience"

2
08/01/2018

The pool area was packed with parties and we couldn't even swim or play any ping pong or pool. There were outside guest with coats on and they used the pool. Half the people in the pool area didn't even have arm bands that was supposed to be worn in able to use the pool What is the sense of handing out arm bands if nobody even checked if they were worn. No staff was even around the area checking on anybody. There were kids running up and down the halls knocking on doors. Almost all the games in the game room didn't work. I asked the desk attendant when we check out if this was allowed and she gave, in a nasty way, saying that the space was rented out and that anybody could be in the pool area. The rooms smelled like mildew. Just a very bad experience.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards, Mike Guthrie Front Desk Lead

"good"

4
02/01/2018

Everything was good for the most part. Our food was not that great but manager did correct the issue. There were also so many kids. In the past years this was an adult thing to do for new years eve and it sucked that i could not use pool or hot tub because the amount of kids that were there.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are pleased that everything was good for the most part, although we wish it was a great stay and not just a good stay. Our New Years Eve party has become more family oriented over the past few years and has become extremely popular. We are sorry you were not able to enjoy the pool or tub during your stay; hopefully you can come back to visit us another time. Best regards, Mike Guthrie Front Desk Lead

"Christmas with family"

5
01/01/2018

I recently stayed at the Best Western Plus for Christmas and was very pleased with my stay. My family and I had 5 rooms near the court yard. We were able to use the tables to set up food. The kids enjoyed the pool and ping pong table. It was fun. Our room was clean and quiet. The breakfast buffet was good. I have stayed here in the past and will definitely stay again.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing a review after your recent visit with us at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to read you were pleased with your stay and that you and your family took advantage of our wonderful pool and atrium area while here. We look forward to seeing you all again. Best regards, Mike Guthrie Front Desk Lead

"very un safe in pool area"

2
31/12/2017

not managed very well to many children running not a safe environment in pool area didn't take responsibility for other guest should have some one to keep safety in pool area. Also reported to front desk both nights we tried to use hot tub and they were playing beach ball and football in hot tub. Report both nights to front desk no one came out to pool and nothing done about it . Thanks Robert Gorham

"Great place to stay!"

5
28/12/2017

This is the best place to stay in Dubuque. Nice rooms, very reasonable rates, great breakfast and helpful friendly staff. Since we visit family here every year we will continue to use this as our place of choice we highly recommend to everyone

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference after your recent stay with us. We are happy to see you felt we deserved a 5 circle rating and are very pleased you highly recommended us to everyone. Hopefully we will see you again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Holidays with Family"

5
28/12/2017

Visiting family in the area. Best Western provided an excellent three nights for me and my dog. The fee for my pet was reasonable and the location is accessible to all of Dubuque. I wish I had had time to make better use of the facilities at this great location. The courtyard atrium with indoor pool and hot tub looked very inviting.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to submit your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We greatly appreciate the 5 circle review and pleased to hear you had an enjoyable holiday visit with us and your family. Hopefully we will see you again soon. Best regards, Mike Guthrie Front Desk Lead

"Best Western Dubuque"

5
25/12/2017

room was clean. pool area is awesome. a lot of seating with huge open sun roof. had my daughter's birthday party here would recommend it/and do it again in the future. a good breakfast in the morning too.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for the 5 circle review and for taking to time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are glad you were able to enjoy our facilities and hope your daughter had a wonderful and memorable birthday. Best regards, Mike Guthrie Front Desk Lead

"Hot Tub Suite"

3
25/12/2017

Terrible Bed For A Hot Tub Suite! Like sleeping on the floor. No continental only a restaurant to go to. To Noisy if your looking for a quite place NOT here. We usually stay at Hampton Inn when visiting Dubuque but noticed BW had better reviews but not true!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review after your recent visit at the Best Western Plus Dubuque Hotel & Conference Center. We are sorry to hear you found your bed to be comfortable, we usually receive positive comments on our beds. Yes, it can be quite noisy in our pool atrium area, but the greater majority of our rooms are located away from the pool. You were a same day walk-in arrival and the only whirlpool suite rooms we had available were located near the pool atrium area. Not sure if you went to our breakfast at the restaurant (Champps Americana), but it is a hot buffet, much nicer and offers more of a variety than a standard continental breakfast. We do hope you will consider staying with us again. Best regards, Mike Guthrie Front Desk Lead

"Good hotel for Dubuque are for the money"

4
04/12/2017

This hotel is always clean and the location and attached to Champs restaurant are a plus. I would recommend this hotel. The staff is very helpful. The rooms are spacious and clean. Rooms near the pool available but others in other part of hotel are quieter if looking for that.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Karen, Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We are pleased to hear you enjoyed yourself and that you would recommend others to stay with us. Hopefully we'll see you again sometime soon. Happy Holidays, Mike Guthrie Front Desk Lead

"GREAT !!!!!!"

5
30/11/2017

In a nut shell the hotel,, the rooms, staff, location, breakfast were all 5 star. will definitely stay again and would recommend to family and friends.Chris the cook and his staff in the breakfast room were outstanding.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
StormyIL, We greatly appreciate you taking time to complete a review after staying with us at the Best Western Plus Dubuque Hotel & Conference Center and are pleased you felt we deserve a 5 Star rating! Look forward to seeing you again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Very pleased"

5
27/11/2017

This hotel was a great choice very clean and well kept. Pool area was nice. Very pleased with breakfast best I have had at a hotel!! Would for sure stay here again very good value. Would for sure stay here again.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Megan, Thank you for the five circle rating as well as for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We are pleased to hear you found our hotel to be a good value for the money, having the best hotel breakfast you have ever had and that you will stay with us again. Best regards, Mike Guthrie Front Desk Lead

"Great stay"

5
18/11/2017

I stayed in the BEST room! It was clean, nicely decorated; you might say cozy. The staff were all friendly and courteous. I was staying at the hotel due to business and they gave me a room that was close to an exit. That was wonderful when I had to leave early in the morning or late at night. The best part is they anticipated my needs; I didn't have to request anything! Thank you~!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. We greatly appreciate the 5 circle rating as well as the positive comments you had to stay about our staff and facility. Hopefully we will see back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Convenient Restaurant, Great Pool, Spotty Service"

4
14/11/2017

My daughter is considering one of the area universities, and I stayed at this hotel on a college visit. I experienced some highs and a one notable low. The low - I had a very poor check-in experience at this hotel. To summarize, I arrived early, at 11AM. I didn't expect my room to be ready, but approached the front desk to ask. They suggested that I check back at about 2. They did not offer to phone or text me when the room was ready. They did not offer to hold my bags or let me use the pool area. I left the hotel, went to lunch, did some shopping. I phoned the hotel at 2. They told me that it would be about another 30-40 min. Again, no offer to phone or text when room was ready. I returned to the hotel 20 minutes later, at 2:30 and was told "another 40 minutes". No offer to phone or text when room was ready. I returned at 3:15 and the room was ready. If it had not been, I'd have been extremely disappointed. I travel a lot. I arrive early to hotels a lot. I know that a person is lucky if a room is ready early. I also know that typically, staff offer to hold bags, use amenities, offers to phone/text when room is ready. I know that quite often, when a person arrives early, that guest's room prep is prioritized. Clearly, my room was not prioritized. What a bummer. If, at 11:00, I was told that there was no chance that my room would be ready until check-in time at 3:00 (actually later, at 3:15), I might have planned activities including visiting the museum at the riverfront or going to a movie at the theater nearby. Instead, I went to lunch, went to the mall, phoned, was given a 30 min timeframe, went to Pier 1, returned to the hotel, was sorry, another 40 min, and went to Target. Good thing there was plenty of shopping nearby. Absolute waste of a day. By 3:15 I was pretty salty about the over-promise and under-deliver situation. Now, to the highs - room was very clean and quite roomy. Beds were comfortable. The pool area was exceptional. My younger daughter loved it. The pool is in a large atrium with rooms opening right to the pool, or to a hallway above the pool with access very quick, down a short flight of stairs. Included in the pool area is a large patio section with tables and chairs, ping pong, and pool tables. There is a small game room with air hocket. Very nice for families. Not very nice if you're looking for a place to nap in the afternoon, as the pool noise is unavoidable. But if you're looking at this hotel, you're probably not looking for a quiet out-of-the-way hotel. One very noticeable plus for me, is that neither the property nor the room reeked of chlorine - at all. Yes, some pool smell, but it's a huge room with a huge atrium. None of the horrid chlorine smell. Champps sports bar/restaurant is attached to the hotel through the lobby. Even on a quite packed Saturday night with lots of big college football games, dinner service was quick and excellent. Breakfast was included with the stay, and a buffett was set up at Champps. Nice breakfast, with great variety from cereal and yogurt to biscuits and gravy, bacon, sausage, eggs, pancakes, etc. Location - the location can not be beat if you're visiting one of the area colleges. Very easy in-out, everything is close. Granted, there are some hotels nearby, but this one is very quick off and on the highway. One very high high in regard to service, which will be the one thing that could keep me coming back after the poor check-in experience - I am an early riser. As such, I often sit around reading in hotel common areas until my family wakes up. I arrived in the lobby at 4:30AM. Coffee is not out at that hour - anywhere. After reading for a couple of minutes, I saw the front desk staff a man whose name I did not get. I asked him when coffee might be available. He said "I usually put it out at about 5, but I saw you come down, and I put a fresh pot on. It's almost ready." About 2 minutes later he called over to me to let me know that coffee was ready and he directed me to the coffee area. He could have waited until 5 to make the coffee as usual. He could have waited until I asked for coffee. But this man saw a service opportunity and took it -making coffee before I even asked for it. Congrats to the gentleman working early on the morning of Sunday Nov 12 - nice job and thank you!!!! And so - I booked this hotel despite being a Hilton member (Hampton virtually next door) because of the pool and activity area as well as the attached sport bar/restaurant. At time of check in, I said I'd never book there again. After the great early-morning customer service experience, I changed my mind. I would book there again. And probably will, as my daughter is highly likely to be going to the college she visited.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Susan, We appreciate you taking time out of your day to complete a review, and what a great review it was, of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. Although your check-in experience was not all that efficient and not a great first impression at all, we are very happy to hear our staff and facilities were able to make a better impression on you during the remainder of your stay and that you would book again to stay with us. Please keep in mind we do offer discounts for parents visiting their children at the local college/universities, so be sure to ask when you book your next stay directly with us. Best regards, Mike Guthrie Front Desk Lead

"Wow! Great Place to Stay"

5
02/11/2017

Passing thru on our way to California...needed a place to rest. Trip Advisor reviews were spot on. Excellent place to stay, if I could have I would have stayed longer. Indoor pool looked so inviting but no time to use it. Room very clean, beds comfy, we had our doggy with us and they were very accommodating. Complimentary breakfast was excellent as is the restaurant Champps for dinner. Not too pricey and wonderful service. If we are ever back this way this is our hotel of choice.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Cathy, Thank you for taking time to complete a review after your stay with us at the Best Western Plus Dubuque Hotel & Conference Center. We greatly appreciate the 5 circle rating as well as the positive comments you made regarding the hotel and Champps Americana. Hopefully your travels have your passing through Dubuque, Iowa again in the future. Best regards, Mike Guthrie Front Desk Lead

"very good"

5
30/10/2017

we had 3 families stay for the weekend, enjoyed the pool and the facility very much. Would stay here again. Our families had so much fun playing all the games and just enjoying the facility. We would recommend this place to stay at.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for the 5 circle review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear you and the other families enjoyed our facilities and are pleased to you would recommend us to others. Hopefully we will see all back again sometime. Best regards, Mike Guthrie Front Desk Lead

"Great family hotel"

4
30/10/2017

We stayed here after attending the Galena Halloween parade. This was a great family hotel with a large pool and seating area. Good attached restaurant with good service a little pricy. Buffet breakfast included, could have used a few more options but the food quality was good. Room was clean and very comfortable. Staff is friendly and very helpful.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We appreciate you taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We area pleased to hear you enjoyed our facilities as well as on-site restaurants Champps Americana. Hopefully we will see again sometime. Best regards, Mike Guthrie Front Desk Lead

"Loud, cold pool, good breakfast"

3
28/10/2017

Be prepared to be kept awake until the pool area clears out. The atrium is very neat while swimming, but loud when you return to your room, as it echoes. Pool water and area very cold. Good hot breakfast though!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent with us. For future reference the majority of our rooms are located away from the pool where you will find to be a lot quieter throughout the day/evening. Hopefully you will come back to visit us again sometime. Best regards, Mike Guthrie Front Desk Lead

"Best Western Plus Dubuque"

4
27/10/2017

Our room was large and very clean. The king bed was comfortable. The breakfast was very good, food was hot and the coffee was good. They have a wonderful pool area, great for families with a nice seating area to socialize in.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We appreciate you taking time out of your day to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are pleased to hear you enjoyed our facilities as well as the attached restaurant Champps Americana. Hopefully we will see back again sometime in the future. Best regards, Mike Guthrie Front Desk Lead

"Best Western 2017 Visit"

5
25/10/2017

My family loves this BW! They have comfortable beds, great service, and make you feel welcome. Our daughter goes to College here and we stay at this BW for the past three years. Be sure not to reserve a pool view room as it can be somewhat noisey. If they would have offered bacon for breakfast they would have scored a 10 rating in my book.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Will, Thank you for 5 star review after your recent stay with us at the Best Western Plus Dubuque Hotel & Conference Center. We are pleased to hear you love our hotel and that we are your hotel of choice when visiting your daughter in town. Best regards, Mike Guthrie Front Desk Lead

"road trip from uk"

5
17/10/2017

Good hotel, pool, table tennis, arcade games and a guest laundry, Champs restaurant next door is where you go for breakfast,The breakfast on our first morning of three,was the best we came across in a month of traveling the US.First class. Chris the chef who came round and checked everything was ok . Met John Pezino the general manager for catering in the corridor of hotel, passed the time of day. He recommended if eating tonight the fish,chips were good. And they were.The night before we left met John working in bar area,said he would get Chris the chef to cook a Western omelette for us . A really kind thought and very tasty.The hotel has every thing you need. Highly recommended.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 5 circle rating and are happy to hear you had such a positive experience with the staff and management team at Champps Americana. If you travels from the UK ever bring you back to the States, we hope you will visit Dubuque, Iowa again; we'd love to have you back. Best regards, Mike Guthrie Front Desk Lead

"Great Night Stay"

5
16/10/2017

Great overnight hotel stay. My check in was quick, staff were polite and room was clean. Pool area was nice although I did not use. Restaurant/bar attached was a great convenience. Definitely would stay here again.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for the 5 circle review and for taking time out of your day to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit to Dubuque. We are happy to hear you had a great overnight stay and that would stay here again. Hopefully we will see back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Quick getaway"

4
15/10/2017

The hotel staff and stay was wonderful however the service at the attached restaurant Champs for our Friday evening meal was not the greatest. Numerous frustrations throughout the dining experience. Felt rushed condiments for brought, was giving plastic tumblers to pour a beer in would have preferred a chilled glass and when we asked for one they were annoyed.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. We are pleased to hear you felt your stay and our staff were wonderful. However we are sorry to hear your dining experience at Champps Americana was not as wonderful; we will be sure to pass your comments regarding the restaurant onto their management team. Hopefully we will see back again sometime in the not to distant future. Best regards, Mike Guthrie Front Desk Lead

"Over night in Dubuque"

5
09/10/2017

I have stayed here many times in the past few years, and have never had a complaint. When I fly in & out of the Dubuque airport it is so convenient to use the hotel's shuttle. It is also very convenient to get a bite to eat & a beer at Champs where one does not have to walk outdoors. The staff has always been friendly & helpful, the rooms & beds are very comfortable, and the pool area is great for indoor parties. This is the first time I stayed with my husband, and he enjoyed it. In the past, I stayed for a family birthday, and other times I have stayed alone on my way to Wisconsin. Always a good experience.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 5 circle review and are happy to hear you have never had a complaint when staying with us. We are glad your husband was able to enjoy what you have enjoyed about our facilities this trip and hopefully the two of you will return to see us again soon. Best regards, Mike Guthrie Front Desk Lead

"All in one place"

4
09/10/2017

Good value in a good location. Many amenities on site. Indoor pool center with pool tables, ping pong, and plenty of tables and chairs. On site restaurant and sports bar. Shuttle to casino and downtown area only 5 minute ride. Recommend.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We appreciate you taking time to complete a review after your recent visit at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear found us to a good value and in a good location to experience what Dubuque, Iowa has to offer and we are glad you would recommend us to others. Hopefully we will see back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Overnight in Dubuque on the way to Portland "

4
03/10/2017

Me and two friend are driving the Lewis and Clark Trail fro m Louisville to Portland, Oregon. Stayed last at this motel. Nice facility. Friendly front desk staff, clean spacious room and good eats in the hotels restaurant "Champs". Rooms rate includes free Wifi and breakfast. Convenient location on State Rd. 20 , with easy access.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Dave, Thank you for taking time to complete an online review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. We are pleased to hear you enjoyed your stay with us and we do hope you had an enjoyable journey along the Lewis and Clark Trail. Best regards, Mike Guthrie Front Desk Lead

"Nice stay"

5
03/10/2017

Busy but grear restaurant onsite. I would definitely stay again. Very friendly and comfortable rooms. This was an anniversary weekend and we enjoyed our stay. Manager at the bar was very involved when we had a minor issue. Great customer service!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We appreciate you taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us and thank you for the 5 circle review. We are happy to hear you enjoyed your stay and happy belated anniversary. Hopefully we will see next year for another anniversary celebration. Best regards, Mike Guthrie Front Desk Lead

"Wow!"

5
02/10/2017

What a great hotel! The staff was unbelievably friendly, helpful and accommodating! The room was spacious, quiet and super clean! The pool area was clean and had several other things to do, such as, ping pong tables. The breakfast was a true hot breakfast! Would definitely return if in the area!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Margaret, Thank you for the 5 circle review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us; we greatly appreciate the "Wow" statement! We are pleased to read all of your positive comments and we do hope you will return to see us again soon. Best regards, Mike Guthrie Front Desk Lead

"Nice but good luck with your reservation"

4
26/09/2017

Had a nice stay, but the reservation process beforehand was terrible. Could not get the Loras College special rate online, so I called the 800 number to make reservation who told me that I need to call the hotel directly to get the special rate. When I called the hotel, they answered "Hello" instead of "BW Dubuque." They said there was no college special rate but I made the reservation anyway. When I did not get an email to confirm reservation, I called again to discover that they reserved one night for one person instead of the two nights two persons I requested. Correction was made. Later spoke to college staff who confirmed the special rate was still valid, so called hotel a third time to adjust rate. Nice caring staff and good accommodations during stay, but too bad these positives are not reflected in the reservation process.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. I apologize for the confusion you received regarding the Loras rate when you called the hotel directly. We currently have a couple of new team members at our front desk and they obviously did not realize we offer discounting to Loras attendees. I will be sure to speak with the staff member who took your reservation so we can curtail any confusion going forward with other Loras attendees. I am happy to hear, at the end of the day, you enjoyed your stay with us and hopefully we will see back again sometime. Best regards, Mike Guthrie Front Desk Lead

"Great stay"

5
25/09/2017

Best Western Plus Dubuque Hotel & Conference Center was great! Staff was very nice and helpful. Nice having the Champps restaurant on the hotel grounds. Thanks to hotel manager Mr. Guthrie and his staff for a great visit to Dubuque!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for the 5 circle rating after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. I am very pleased to see you found our staff to be very nice and helpful, which I would not expect them to be any other way towards our guests. Hopefully we will see back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Nice!"

5
22/09/2017

Very clean appearance, the staff were courteous and knoweledgable. Rooms were exceptionally clean and smelled fresh. Pool area was clean and organized. Breakfast had many tasteful options and the staff maintained the food stations expediaty.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for the 5 circle review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. We are pleased to read you our property and rooms to be clean, our staff to be courteous and knowledge as well that you enjoyed the free breakfast buffet at Champps Americana. Hopefully we will see back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"My Daughters Wedding"

5
21/09/2017

The reception area was perfect. Many great memories were made and the staff was transparent which was great. They worked around everyone and there was no problems.The Staff assisted with everything we needed with no hesitation. I would stay with Best western any time.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking to complete a review after daughters wedding at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear many great memories were made to start off your daughters and son in laws marriage. Our banquet staff does a great job and I will be sure to let our Sales Director know you spoke highly of our staff. Best regards and best wishes to the Newlyweds, Mike Guthrie Front Desk Lead

"Clean and enjoyable"

5
16/09/2017

We stayed on the 3rd floor and enjoyed the accomodations...Room large enough for two and coffee maker , microwave and refrigerator a plus. Room darkening shade a welcomed item . There is an indoor pool , restaurant -Champs- on the property ..exercise room .Staff was quite pleasant and helpful

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We greatly appreciate your time in completing your online review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center and we are very pleased you felt the need to rate us with 5 circles. Best regards, Mike Guthrie Front Desk Lead

"Great service and value"

5
16/09/2017

Mike Guthrie is the reason why we enjoyed our most recent stay and intend on returning for many future visits. He is a great role model for people in the hospitality industry. He knows how to make sure guests enjoy their stay. Great facilities, great room and full breakfast. Will definitely come back thanks to Mike.

"Enjoyable"

5
13/09/2017

We had a great experience here! Room was clean and comfortable. The bed was excellent! Fun open area for recreation. Game room was a nice touch. Fitness room was ok, but at least they had one. Breakfast was awesome!!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Sarah, Thank for the five circle review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center; we greatly appreciate the rating. We are pleased to hear you had a great experience and hopefully we will see again for another great Dubuque experience. Best regards, Mike Guthrie Front Desk Lead

"Pretty good overall...."

4
12/09/2017

Front desk service was excellent, accommodations were fair for the price point. The Breakfast Buffet was plentiful but not the correct serving temperature. The pool area indoor atrium was very nice and the poolwas kept sparkling clear. The hotel was located somewhat away form anything you could walk too. You would not want this location if you did not have a vehicle. It was a quiet location and we felt safe at all times.

Mike G, Front DEsk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We appreciate your taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We are happy to hear you found our service to be excellent, the price point to be fair and the breakfast buffet to be plentiful; I will pass a note onto the management team at Champps Americana regarding the temperature of the food. Hopefully we will see back again sometime in the not do distant future. Best regards, Mike Guthrie Front Desk Lead

"Very Accommodating - Kitchen Staff came in early"

5
11/09/2017

Our dragon boat team stayed at the Best Western in Dubuque. The continental breakfast hours were from 7:00 - 10:00 but our team needed to leave the hotel a little after 7am to be at the park. It was suggested by the checkin staff that our captain speak with the chief and he graciously called in his kitchen staff 30mins earlier to accommodate us. Now this is great customer service!!!! Thank you so very much!!!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for doing your online interview of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We greatly appreciate the 5 circle review and are happy to hear the management team at Champps Americana was able to accommodate your group for an early breakfast. Best regards, Mike Guthrie Front Desk Lead

"good hotel for a good price"

4
08/09/2017

I stay here often for business in the Dubuque area. This hotel is a good value, with comfortable beds and Champs restaurant attached. The workout room is small but gets the job done :) Breakfast is included at Champs and it is a nice spread that rotates through out the week.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center, we appreciate your positive comments are happy to hear we are your hotel of choice when in town for business. Best regards, Mike Guthrie Front Desk Lead

"Great stay"

5
06/09/2017

Wow whst a cool hotel nice hot tub and restaurant nice snd quiet and they even gave me a discount for a work stay and the restaurant attached has s great selection of beers and craft beer 5 stars for me

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for giving us a 5 circle review after your stay at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear you enjoyed both the hotel and your time at Champps American our on-site restaurant/bar. Hopefully we will see back again sometime. Best regards, Mike Guthrie Front Desk Lead

"Weekend Getaway"

4
06/09/2017

Nice hotel, my son loved the atrium area with the ping pong tables, pool table and swimming pool. The hotel was clean and the staff was very friendly. We will definitely stay here when in the area again.

"Great stay except for the noise!"

3
05/09/2017

We stayed at this BW over Labor Day weekend and it was very busy. The staff were friendly, room was clean, and breakfast was great. The only reason I gave it 3 stars is that it was VERY LOUD. The rooms all face inward towards the pool area and they are not at all soundproof. Pool hours on the weekend are until 11:00 pm. We could hear kids running, screaming, and even banging on the door late into the evening. I could people talking plain as day outside the room. We had a horrible time getting our 3 year old to sleep with all the noise. Even the TV didn't drown out the outside noise. I'm sure it is quieter during the week but If you plan on staying here on a weekend, you may want to bring some earplugs.

"Go Bruins!"

5
04/09/2017

We were visiting from Sherwood, Oregon to watch our college boys' play their football season opener. The whole team, plus parents stayed at this hotel. Our experience was top notch and I highly recommend this hotel to anyone visiting the Dubuque area!

"Clean Hotel, Amazing Service"

5
03/09/2017

We just spent two nights at the Best Western Plus Dubuque with a football team that consisted of 81 folks in the traveling party. This hotel did an amazing job of serving our team. From the minute we checked in (at 1:30am in the morning) until the moment we left, the front desk, maid service, and restaurant staff provided excellent service. Our boys can eat and it is more often that a hotel does not provide enough food to truly feed our boys. But each and every meal (two different breakfast and dinner) they cooked lots of good quality food. The restaurant staff also went out of their way to meet dietary restrictions. I would not hesitate to stay here in the future.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Adam, Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center and Champps Americana after your recent visit with us; we greatly appreciate the 5 circle review and wonderful comments you had to say about our facility, restaurant and staff. It was pleasure hosting the George Fox University football team and family members; we all wish you the best of luck this season and beyond and hopefully we will have the pleasure of hosting you all again sometime in the future. Best regards, Mike Guthrie Front Desk Lead

"So-so"

3
28/08/2017

I haven't stayed at a Best Western in a long time, but took a flyer on this one, based on location and passable reviews. Older property that could use some updates. Reasonably well maintained. Staff was fine. Breakfast, too -- located in adjoining restaurant (Champs). Had an exercise room that was a little cramped but adequate. Had a large pool area and hot tub that were good. Rooms were somewhat dark and dingy with older furniture. Room was clean enough, though. I think it would have been fine at a lower price point, but just didn't think it was on a par with places where I typically stay (Hampton Inn, Hyatt Place, Holiday Inn Express, etc.) at a similar price point. If you need to stay in that area, it's OK, but if you have flexibility on where you stay in Dubuque area, you may want to explore other options.

"clean"

5
28/08/2017

Staff was friendly and the room was clean.Would stay again if I was in the area. The free shuttle was nice and the staff was friendly. Stayed next to the pool and it was noisy but expected. The hotel was full and couldn't switch rooms

"Enjoyable stay"

4
25/08/2017

We stayed for 2 nights at this Dubuque Best Western. Overall we had a good experience. The staff was professional and very helpful. I had taught in Dubuque back in the early 80's and it was interesting to see how the city has grown. Our room was great and I loved having a daily newspaper outside my door each morning even on Sunday. The breakfast buffet was good but I would have liked to see different items the second day. They were exactly the same.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Mary, Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent with us. We are happy to hear you enjoyed your stay and yes, Dubuque has changed a lot over the years as you found out and we are continuing to change with each passing year. Hopefully we will see back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Very noisy"

1
21/08/2017

Avoid pool rooms and times when there are big groups if you prefer a quiet room. Room could have been cleaner and brighter. Felt dingy and run down in the room even though lobby is up to date and nice. Lots of parking and convienient location.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review, although we are sorry your felt the need to rate us low, after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Please keep in mind the majority of our rooms are located away from the pool offering a peaceful and relaxing atmosphere; next time you visit you may want to consider a standard room versus poolside/view room. Starting sometime the 4th quarter of this year we will be upgrading all of our rooms to include new carpet, furniture, beds, bedding, window coverings and lighting. Hopefully during your next visit you find our improvements to meet your expectations. Best regards, Mike Guthrie Front Desk Lead

"Excellent Family Choice for Dubuque"

4
21/08/2017

First time staying at this hotel and first time at a Best Western in a long while. Very impressed with lobby, restaurant, and facilities overall. Huge pool atrium. Pool and hot tub were of adequate size, and tons of seating at tables in pool area. I am sure this hotel is busy on winter weekends. Rooms were very nice, however walls were pretty thin and noise from adjoining rooms was very noticeable. Breakfast was included at restaurant attached to the hotel, and it was an excellent buffet style hot breakfast. Compared to the nearby Grand Harbor, the rooms were much nicer at the Best Western than Grand Harbor. Pool area wasn't as extensive, but everything was not as run down as Grand Harbor. Would definitely consider this hotel with kids wanting indoor activities at a hotel.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We appreciate you taking time out of your day to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We are happy to hear you were impressed with our property and that you enjoyed all of the amenities we have to have our guests, including the great free hot breakfast buffet at Champps Americana each morning. We are also pleased to find out you felt our rooms are much nicer than one of our competitors and to think...we will be remodeling our rooms starting sometime during the 4th quarter of this year...making them even nicer than present conditions. Looking forward to hosting you and the kids during your next visit to the Dubuque area. Best regards, Mike Guthrie Front Desk Lead

"Non-smotking room is a joke"

2
08/08/2017

The registration form has a line for guests to initial agreeing they will not smoke in rooms. When we checked into our room it reeked of cigarette smoke. We are not smokers. So much for getting a noon-smoking room. They do have a very nice breakfast buffet.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review after your recent visit at the Best Western Plus Dubuque Hotel & Conference Center. I am sorry to hear you were placed into a room where the prior guests did not have enough respect to adhere to our non-smoking policy. In the future, please bring this matter to the attention of our front desk staff right away and we could have either found you an alternate room or ionized your room which would have eliminated the stale smoke smell. Hopefully you will give us another chance to meet your expectations in the future. Best regards, Mike Guthrie Front Desk Lead

"Great place to stay in Dubuque"

5
08/08/2017

I highly recommend this hotel. The front desk staff checked on us after seeing the room - which was appreciated. The microwave and refrigerator were helpful to have for additional food items. The breakfast in the morning provided more selections than most hotels with free breakfast. The rooms were clean, spacious and comfortable. We did not experience any issues with wifi connection. No complaints!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We appreciate you taking time to complete a review after your recent visit with us at the Best Western Plus Dubuque Hotel & Conference Center and we are very happy you felt we deserved a 5 circle rating. Hopefully we will see back again sometime in the not distance future. Best regards, Mike Guthrie Front Desk Lead

"Great stay for family gathering"

4
07/08/2017

This hotel was set up perfectly for our family gathering with a common space to visit and have kids swim. We especially liked having poolside rooms, and using the ping pong tables and pool tables. We will stay here again

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We are happy to hear you and your family gathering enjoyed our indoor pool/atrium area as well as the pool and ping pong tables. Hopefully we will see you back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Good Value"

5
07/08/2017

Breakfast is great. Other guests were noisy at times, but never long enough for us to complain. Room was nice and staff are very pleasant. Mini fridge and microwave in the room are handy, and hidden under the tv - neat. Shower set up was different, but functional. Overall great value and room.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you taking time out of your day to complete a review after your stay with us at the Best Western Plus Dubuque Hotel & Conference Center; we also greatly appreciate the 5 circle review and that you found our facility to an overall great value and room. Best regards, Mike Guthrie Front Desk Lead

"Extremely noisy"

2
06/08/2017

Great for families but terrible for those who want peace and quiet. The rooms are located around an indoor pool that is extremely noisy. The rooms are good size, clean and newer. The breakfast room was dark and dingy and the food selection was limited.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
We appreciate your time in completing your review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. We are pleased you found our rooms to be of a good size, clean and newer. We will be sure to pass your comments regarding the breakfast buffet onto the management team at Champps Americana. You had reserved a double queen pool view room and as you found out our indoor pool/atrium can be loud especially during our busy times; please keep in mind the majority of our standard rooms are located away from the indoor pool/atrium area which would offer a more peaceful environment during your next stay. Best regards, Mike Guthrie Front Desk Lead

"Hotel bigger than you think"

5
03/08/2017

The rooms are big and clean. The breakfast was great. If you don't want to drive somewhere for dinner, you can go to Champs restaurant that is connected to the hotel. The only thing I didn't care for was the pool and hot tub are near the front door. Not private enough for me. You can also play ping pong and pool there.

"Great place to stay!"

5
01/08/2017

Absolutely one of the best Best Western motels we have stayed in! Awesome staff and great service! One of the best restaurants we have eaten in! Food was awesome and tasty! Breakfast was delicious as well!

"Recommend with considerations"

4
01/08/2017

Nice spacious room. Clean. Pleasant staff. I have 2 issues with this place. 1. This is a conference center. But the accommodations for working at the desk are very poor. There is no outlet to plug in a computer or charge a phone. I had to call the staff to come and find a way to plug me in. They had to plug in a power strip behind a very heavy piece of furniture and they had to unplug a light to access an outlet. This is all very inconvenient in you need to work on your computer. Also, the desk chair is way too low. At the low setting it is sitting on the floor. At the high position it is way too low for the desk. Again, this is not appropriate for a conference center where people are working. 2. The server on the hotel WIFI would not allow me to log into other hotel sites to book future reservations. I had to do it on my cell phone. I kept getting access denied on several competing hotel sites. I find this totally unacceptable.

"Will Be Going Back Every Year"

5
01/08/2017

I couldn't be more thrilled with this hotel if they hand delivered Jeremy Renner to my door. We stayed there in mid-July 2017 along with our dog Radar and it was simply marvelous. The staff were courteous and kind, the room was clean and comfortable, the pool area was spacious and fun. Having Champps connected directly to the hotel, as well as hosting breakfast and room service was a dream (I especially loved their flatbread); they were quite accommodating as well as our dog is a service dog. Their staff was, as well, friendly and kind. If there WERE a critique it would be this....unless you're okay with a lot of evening noise then don't get a pool side or pool view room. We were admittedly naive to it but it was quite noisy from about 4:30 p.m. up until the pool closed and with some totally not self aware guests, very noisy even after that one night. The staff though was quick to respond to customer concerns about this. If you want to swim in the pool without a lot of children or others I would highly recommend swimming right away in the morning or mid-day, as I did, and it didn't start to get busy until about 4:30 p.m. We plan on making this trip a yearly trip and we plan on staying here every year but from here on out will be requesting a third or fourth floor room. Oh, the Dipping Dots machine was a nice surprise as well.

"best lodging experience"

4
01/08/2017

Great food, nice and clean rooms, professional and helpful staff. Beautiful hotel will welcome you inside... offers a great family activity area around the atrium pool inside. Plenty of things for the family to do in the surrounding Dubuque area. The buffet breakfast offered a large variety of delicious breakfast options, plus 3 kinds of juice, fresh fruit, and a delicious lemon zuccinni bread... yum. Would definitely recommend this hotel if you're looking for a quality night stay.

"LINDA Convention"

5
27/07/2017

The LINDA Convention was held here this year and the accommodations were wonderful. Along with a great room and very helpful staff, the dinner we had on July 22nd was beyond my expectations! My grandson is attending University of Dubuque this fall so considering where I will stay when I visit, your hotel will be #1 on my list!!!

"Linda Convention"

5
27/07/2017

Everyone I met at this hotel was a great asset from my planning the convention to the personal interest in helping me out with anything I needed. I worked on this for a year and a half. During the phone calls and emails, I was assured everything would be taken care of and the staff got back to me within 24 hours on any thing I presented to them. What a wonderful group of people. The accommodations, as well, met all my expectations. Definitely would recommend this hotel for anyone coming to this area.

"Nice Place to stay"

4
26/07/2017

This hotel was clean, and had a more modern decor. The pool and hot tub area in the atrium were quite nice, however very noisy. When there is a larger number of people in the atrium/pool area, the sound echo's and you can hear it in the rooms that surround the pool. However, once 11pm came, security was very efficient at making sure the noise levels were zero!

"LINDA CONVENTION"

5
24/07/2017

This yrs. convention was in Dubuque and Best Western Plus Dubuque Hotel & Conference Center was selected site. I thoroughly enjoyed my stay, staff were courtesy and attended from daily housekeeping (my room always clean and bed comfy ) to front staff arranging shuttle service. The breakfast buffet was very good every morning. I enjoyed the atrium, hot tub and pool too. Overall, excellent place to stay

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Linda, First, thank you for taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference after your recent stay with us. We also greatly appreciate your 5 circle review. Second, it was a pleasure hosting the Linda Convention this year and although you all go somewhere different every year...hopefully we will see you all back again, sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Exceptional staff. Total comfort."

5
23/07/2017

All staff were pleasant and friendly and obviously took time to make my hotel experience exceptional. All areas were in good condition and extremely clean. Breakfast excellent and abundant. Comfortable bed. Bathtub was a bonus as was parking close to my room.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your visit with us. We greatly appreciate the 5 circle review and we are pleased to hear your hotel experience was exceptional. Hopefully we will see you back again sometime. Best regards, Mike Guthrie Front Desk Lead

"Good and bad"

3
17/07/2017

Our room was not ready at check in time when we needed it, but once we got in it was nice. We had a cool pool view room but at night it was noisy until the pool closed. Housekeeping came before 10am then we were gone the rest of the day and did not come back to clean the room.

"True gem in Dubuque, IA"

5
16/07/2017

Best overall employees at a hotel I've ever stayed at. Comfortable rooms, great pool area and the best breakfast EVER! Dubuque is a charming town, with numerous area amenites. I highly recommend the Best Western Plus in Dubuque, IA for your next stay. I stayed for 5 days and loved it!

"Hotel for family reunion"

5
14/07/2017

This is a great place to stay for families for a great value! The restaurant is wonderful, pool area clean and large, extra games, dip n dots vending machine, etc... We had our whole family there from 1 year old-53, there were 20 of us and we had a great time! The staff is incredibly warm and welcoming!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 5 circle review and are extremely pleased to hear your family members had a great time with us. Hopefully we will see all back here again sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Excellent hotel"

5
12/07/2017

Great breakfast. Great pool. Very attractive property. They will shuttle you downtown and back whenever you want. Pet friendly. Staff wonderful. Clean laundry room. Convenient location. Recommend highly.

"Dubuque Area Tour"

5
11/07/2017

Best Western is the best bang -for -the -buck in the Galena -Dubuque Area for a couple, We do super club dinner and dancing, Mississippi River parks tours and cruises, and strolls along the river front. There is plenty of Casino opportunities for gambling (don't do) and fine dinning. close enough to experience the shops and bars/restaurants in Galena and still experience a bigger city life in Dubuque.

"Great Property"

5
03/07/2017

This is a great property all-around. The staff are very friendly and seem very caring. The property is very clean and updated. Our room was very nice, with a counter and mirror outside the bathroom. The room was nicely decorated. The hallways had recently been updated with new carpeting. We didn't use the pool, but it looked very nice. Ping pong tables and other games are available. The attached Champs restaurant was very convenient being attached to the motel. The food at the bar/restaurant was very good. Plenty of parking. Friendly to motorcycles as they let us park under the entrance canopy. Plenty of conference rooms and a nice meeting theater available, as well. The motel is also close to many food options. You won't regret staying here.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for the 5 circle review after your recent visit with us at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear you enjoyed your stay with us and appreciate the 5 circle review. Hopefully we will see back again sooner than later. Best regards, Mike Guthrie Front Desk Lead

"great customer service"

4
02/07/2017

great customer service. got the national mississippi river aquarium package. it was so worth it. got my bang for my buck. the pool and hot tub was wonderful. game room was so much fun. can't wait til next time!!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you taking time in completing a review after your recent stay with us at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear you enjoyed your stay with us as well as that you had an enjoyable time at the Mississippi River Museum and Aquarium. Hopefully we will see again sometime sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Great value and nice stay"

5
02/07/2017

My 15 year old niece and I had a great experience at the hotel. The room was very nice and clean and my niece said the hotel was "luxurious." The staff was courteous and professional. The food was great. I will stay here again.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review after your recent stay with us at the Best Western Plus Dubuque Hotel & Conference Center. We greatly appreciate your 5 circle rating and are extremely happy to hear you and niece and a great experience at our hotel. Hopefully we will see back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Relazing"

5
28/06/2017

My boyfriend and I stayed here for his birthday. The thing that we loved the most: the mirror in the bathroom! Now we're trying to find the same one for our bathroom. The room was extremely clean, and the bed was so comfy! We went when there was a conference and many little kids around, so it felt like we were always hearing screams from an upset child

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review after your recent stay at the Best Western Plus Dubuque Hotel & Conference. We greatly appreciate the 5 circle review and are happy to hear you and your boyfriend had a wonderful stay with us. By the way, happy belated birthday to your boyfriend. Hopefully we will see back again for your birthday. Best regards, Mike Guthrie Front Desk Lead

"Wonderful Service / Champs"

5
25/06/2017

We recently stayed at the hotel for a golf outing. We want to give a huge shout out to Morgan the night bartender at champs. She was wonderful took such great care of us and allowed us to have a blast. She made our stay the best. We were a rowdy fun crowd of 14 friends and were treated like we were at our friendly hang out back home in Madison. Even got the whole bar to do the wave!!!!!Thanks again Morgan you Rock!!! PS the Iowa deputy was pretty great to us too (no one got in trouble). See you all next year :)

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Kristy, Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We are happy to hear you and the rest of your crew had an enjoyable time and hope you all didn't lose too many golf balls. We will be sure to pass your comments regarding Morgan onto the management team at Champps Americana. Hopefully we will see all back again before golf season ends. Best regards, Mike Guthrie Front Desk Lead

"Nice place to stay in Dubuque"

4
19/06/2017

We had a really nice, clean, comfortable room. The bathroom was large, and had a really nice, cool lighted mirror. The bathroom even had towel racks, which most mid-range places seem to have eliminated. The hotel has a large, indoor atrium with a pool, which we did not take advantage of. The free breakfast was above-average, with lots of options. The only two small negatives. The mattresses had what seemed like plastic protector, which made noise when you moved in bed and made the bed hot. Also, the shower curtain did not extend the entire length of the shower.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We are please to hear you found our rooms to be nice, clean and comfortable as well as that you enjoyed the complimentary hot breakfast buffet at Champps Americana. I will be sure to share your comments regarding the bedding and shower curtain with our housekeeping team. Again, thank you for your review and hopefully we will see again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Great Value"

5
17/06/2017

You can tell this location has had recently remodeled rooms. Very comfortable and very clean with a nice breakfast experience. The bar had a nice selection of local and national beers on tap. For the price, you likely cannot beat this hotel experience in Dubuque.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 5 circle rating and are happy to hear you enjoyed yourself at our restaurant/bar Champps Americana. Yes, we have recently remodeled our rooms, hallways and stairwells and within the next couple of months we will be doing additional work in our rooms. We do hope you will be back to see again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"Family Get Together"

5
16/06/2017

I would recommend this BW because all of the employees were professional and made our family stay of 50 enjoyable. We also used a meeting room with full dinner and bar and again exceptional service. We have had family functions such as this many times at various locations but I will only use this location. From the reservations, check in,catering, accommodations and billing was flawless. This is the first time that I have made a recommendation on this site because it was GREAT!!!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Netty, Thank you for the 5 circle rating as well as for taking time out of your day to complete a review after your recent family gathering at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear you and your family had a wonderful time while staying with us and we do hope you all will come again back to see us again sometime. Best regards, Mike Guthrie Front Desk Lead

"Very nice HOTEL for kids"

4
14/06/2017

Rooms very clean .beds are comfortable. Appears to be recently remodeled and upgraded. Resturant and bar in HOTEL. Domed heated swimming pool and hot tub .pool is 9 ft. Deep. Staying in extended stay room has fridge micro electric cooktop very large room. No bugs no FUNKY SMELLS

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you taking time out of your schedule to complete your online review of the Best Western Plus Dubuque Hotel & Conference Center. I am glad you found our property to clean and well maintained; we take pride in our property and our owners are continually investing into improvements with our guest rooms and common areas. Hopefully we will see back again sometime soon. Best regards, Mike Guthrie Front Desk Lead

"upgrade room"

5
10/06/2017

We received a better rate and whirlpool room when we arrived. They had no record of our reservation. Eric(?) was apologetic and gave us the upgrade. The staff was very friendly and accommodating. The breakfast was the best. Lots of improvements since our last stay.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Shirley, Thank you for completing your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. I am pleased to hear Eric was able to assist you when he could not find your reservation on record. Our owners continually are making upgrades to the hotel, whether in the rooms or in our common areas. Hopefully we will see back sooner than later. Best regards, Mike Guthrie Front Desk Lead

"the best"

5
08/06/2017

great hotel ,clean well maintained,super service from a great staff ,if I ever go to DUBUQUE again I will stay here WE were there 3 days and the breakfast menu would very every day.the pool was large and at a comfortable temperature,and there is a large area near the pool where parents can relax .

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
James, We greatly appreciate you giving us a 5 circle rating after your recent 3 day visit at the Best Western Plus Dubuque Hotel & Conference Center. We are pleased to hear you found us to be a great well maintained hotel with super service from our staff and we do hope we will see back in Dubuque some time in the future. Best regards, Mike Guthrie Front Desk Lead

"Great place to stay in Dubuque, especially with kids"

4
05/06/2017

Stayed here a couple nights during a basketball tournament. It is right on Hwy 20 near the mall and restaurants. Close to the colleges. Has an attached restaurant with bar, Champps. The included breakfast is good and is served at Champps. Beds were comfortable and TVs were good. The kids loved the pool (wasn't overly chlorinated like some places), ping pong, pool tables, arcade, etc. Only issue we encountered was the cooling unit in our room. Turned out the curtains hang over it and the thermostat is in the unit. We tied up the curtains then everything was honky dory.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing a review after your recent visit to the Best Western Plus Dubuque Hotel & Conference Center. We are pleased to hear you and the kids enjoyed the amenities we have to offer as well as the free hot breakfast each morning at Champps Americana. Hopefully we will see you all back again sometime sooner. Best regards, Mike Guthrie Front Desk Lead

"Nice Hotel"

4
05/06/2017

A great hotel, newly remodeled. Clean and comfortable. Has a Champps restaurant and bar right in it and their food was great with a ton of cold beers on tap! Great pool and hot tub area for the kids! A great value conveniently located near everything.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank your taking time out of your day to complete a review of your recent visit to the Best Western Plus Dubuque Hotel & Conference Center. We are pleased to hear you felt we are a great hotel, offering clean and comfortable rooms. Yes, Champps American is not only great for the free hot breakfast buffet each morning, but as you found out you cannot go wrong with over 30 cold beers on tap! Hopefully we will see you back again, sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Great place to stay with kids"

5
05/06/2017

The staff were extremely friendly and helpful and they were great about kids. We had a big group from a basketball team and they were great about letting kids have fun. The pool area is big and a great place to congregate while the kids play.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you completing a review after your recent stay with us at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear you and the basketball team enjoyed your stay with us and we greatly appreciate the 5 circle review. Best regards, Mike Guthrie Front Desk Lead

"chuck's review"

5
05/06/2017

The hotel is an excellent place to spend one or several nights, relax during the day or attend a conference. The rooms are clean and crisp, the beds are great and everything in the bathroom works well. The breakfast is good and plentiful. I highly recommend this hotel.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Chuck, Thank you for doing "Chuck's review" after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear you were pleased while staying with us and that you found the free hot breakfast buffet at Champps Americana to be good and plentiful. We appreciate the 5 circle rating and hopefully we'll see back again, sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Great place to stay"

5
31/05/2017

Love this place. Clean rooms, great service, excellent breakfast, and fun things to do. We come occasionally to visit our daughter at the local university as well as take care of some business and can make a nice weekend getaway of it due to this hotel.

"Business trip"

4
29/05/2017

quick overnight stay. Great lounge area. Nice pool area and a decent workout area. Staff was exceptional. Motel was clean, but could use a few updates. No problems at all, and would definitely stay again.

"Good for families"

4
27/05/2017

I would recommend this hotel for families, the indoor pool area is ideal for kids, the rooms all surround the pool area resulting in kids running along the landing outside the room and the noise of the kids playing in the pool may annoy some people who have an early start to a long drive. The pool closed at 10pm. The A/C unit is round the corner under the window, this meant the air went up behind the curtains instead of into the room, I did like being able to open the window though.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Pauline, Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. Just so you know, for any future visits, we do have plenty of rooms away from the pool/atrium area offering a quieter environment for our guests. We actually have more rooms, in our inventory of 150 rooms, away from the pool/atrium than there are in the pool/atrium area. I will be sure to share you comment regarding the A/C unit with our maintenance staff; I am not sure if there is anything than can do though, but I'll let them know regardless. Hopefully we will see back again sometime in the not to distant future. Best regards, Mike Guthrie Front Desk Lead

"Great place to stay"

4
23/05/2017

Hotel is clean and comfortable. The pool and hot tub temperatures were good. Breakfast has good selection and the Champs menu has many delicious items at a reasonable price. While the location worked well for me, it is a bit far from the downtown area but the drive is quick to enjoy the opportunities Dubuque has to offer.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. I am pleased to hear you felt the hotel was clean and comfortable and that you enjoyed dining at Champps Americana during your visit. Hopefully we will see you back in Dubuque, Iowa sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Fun place!"

5
17/05/2017

Room was clean, could tell it has recently been remodeled. Nice big pool area would be great for families traveling with kids. Champs restaurant is connected had some good burgers and a nice (complementary) breakfast buffet. Would go again.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Cobie, Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. We greatly appreciate the 5 circle review and are happy to hear you enjoyed your stay as well as the meals you enjoyed in our restaurants Champss Americana. Hopefully we will see you back again during your next visit to the Dubuque, Iowa area. Best regards, Mike Guthrie Front Desk Lead

"Excellent Stay"

5
16/05/2017

The hotel was very clean. Comfortable beds, large bathroom. Everything was spotless. The breakfast served was a buffet with eggs, pancakes, biscuits and gravy etc. Not the small continental meals other hotels have. The attached restaurant had amazing food. Room service came quickly. The pool is large and sunny, a great place to meet up with others. Overall, very satisfied with my stay here and well worth the money!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for completing an online review after your recent visit with us at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear you were very satisfied with your stay and found our facilities to be well worth the money. Hopefully we will see back again during your next visit the Dubuque, Iowa area. Best regards, Mike Guthrie Front Desk Lead

"Excellent stay at Best Western Plus Dubuque Hotel & Conference Center"

5
16/05/2017

We stayed for one night for our daughter's college graduation. The rooms are big and clean. There is a closet and mirror/table outside of the shower and toilet area which is nice so two people can get ready at one time. The staff we came across at the front desk and in the hallways were very friendly. Parking was easy and convenient. This hotel is connected to a nice restaurant, so no need to leave the building to eat. This same restaurant is the area we went to eat our hot breakfast which was included in our stay. The breakfast was tasty and had a good variety. The beds are queen size and comfortable. Also, there is also a small refrigerator in the room. There is a large indoor swimming pool and patio area which we did not use. But looks great for families who like to swim. There is also a hot tub in the same area. On the indoor patio there are many tables with chairs so one could bring in food into the area while watching their kids swim. Overall this is an excellent hotel. I would highly recommend it when staying in wonderful Dubuque!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Lynnette: Thank you for taking time to complete your review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. We greatly appreciate the 5 circle rating and are very pleased to hear you enjoyed your stay with while visiting during your daughter's recent college graduation. Best regards, Mike Guthrie Front Desk Lead

"April 2017"

4
02/05/2017

It is an updated Hotel. The Best Western plus of Dubuque, Iowa has been recently updated and remodeled. The room had new bed linen, furniture, TV, and a door security system. Free Breakfast Bar was available for Hotel guest in the attached restaurant. Indoor pool was clean. Very Friendly staff members.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Tripper, Thank you for taking time to complete a review after your recent visit with us at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear you noticed the recent upgrades we have done to the guest rooms, we are still in the process of updating our guest rooms as well as interior corridors, and that you enjoyed the free hot breakfast buffet at Champps Americana. Our friendly staff looks forward to hosting you during next visit to the Dubuque, Iowa area. Best regards, Mike Guthrie Front Desk Lead

"Enjoyed the visit"

4
01/05/2017

Very pleased with the hotel and the breakfast menu. Atrium area and pool were a little chilly. In all fairness, it was a cloudy day but looked forward to relaxing around the pool in some warm weather. Really enjoyed the Mississippi River Museum. That is worth a visit and you get to pet the Sting Rays!

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to submit a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent stay with us. I agree with you, on cloudy days the atrium can be a little bit chilly; it is a challenge to keep such a large area at a comfortable temperature acceptable by all during the changing of the seasons. Nice, glad you were able to visit the Mississippi River Museum and enjoyed petting the string rays; this is such a unique attractions for children of all ages to visit. Best regards, Mike Guthrie Front Desk Lead

"Awesome Hotel"

5
01/05/2017

We were traveling with our two dogs and appreacited the reasonable dog fee that the hotel charged. After traveling most of the day it was nice to have an onsite restaurant that had great food. The staff were all very friendly and willing to assist us with anything we needed. All areas of the hotel were clean and well maintained. Our room was clean and comfortable. The mattress and pillows were very comfortable. I would stay at this hotel again anytime I am in the area.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Sandra, Thank you for your 5 circle review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us, it is greatly appreciated by our staff members. I am very pleased you and your two dogs enjoyed all of the comforts our hotel has to offer and that you enjoyed your meal(s) at Champps Americana. Our staff looks forward to your return visit, just make sure it is sooner than later! :) Best regards, Mike Guthrie Front Desk Lead

"Baseball stay"

5
24/04/2017

We stayed during a baseball tournament. Front desk was very friendly, allowing us to check in early so make the start of our weekend a smooth one. Staff was friendly and helpful! We will stay again when we are back in town.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for giving a 5 circle review after your recent stay with us at the Best Western Plus Dubuque Hotel & Conference Center. I am glad our staff was able to accommodate you with an early check-in and we do hope we will see you again sooner than later. Best regards, Mike Guthrie Front Desk Lead

"Great place to stay. Highly recommend."

5
23/04/2017

My husband and I typically stay in resorts across United States and in the Caribbean Hawaii. This hotel was very nice looking beautiful room beautiful lobby great staff. The breakfast was awesome. Highly recommend this place above all others.

Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. We are happy to hear you enjoyed your visit with us as well as the complimentary breakfast at Champps Americana. Hopefully we will see you again sometime. Best regards, Mike Guthrie Front Desk Lead

"Easter get away"

4
18/04/2017

It was our first get away of the Year Came here for the Easter brunch spent 4 Days exploring the area along the Mississippi Dubuque is what I would call A collage town . Easter Brunch was fantastic There A two Casinos in town if that is your thing , several museums A lock and Dam with viewing tower Also A wonderful park Eagle Point

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your visit with us during the Easter holiday. Wow...sounds you did not miss a thing during your visit and you managed to keep yourselves well occupied for with our area activities for 4 days. We are glad you chose to stay with us and we do hope to see you again during your next visit to the Dubuque, Iowa area as I am sure there might have been one or two or two things you missed this most recent trip! ;o) Best regards, Mike Guthrie Front Desk Lead

"Spring break with grandchildren"

5
17/04/2017

Great location..good food..lovely pool lots of room for the kids to play. One thought would be to add additional games in the arcade although they had no problem spending $20 there. Love this location for kids!

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Diana, Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent spring break visit with us; we greatly appreciate the 5 circle review. I am happy to hear you and the children enjoyed our pool and arcade area...sorry to hear they put a dent into your wallet though! ;o) We look forward to hosting your during your next visit to the Dubuque, Iowa area. Best regards, Mike Guthrie Front Desk Lead

"Spring break 2017 family trip"

5
16/04/2017

Place was very well maintained. Only complaint was loose little rocks that had come up out of the pool area floor were sore to walk on. Otherwise everything was great. Breakfast buffet was awesome and some of the free amenities were great. Free pool table and ping ping tables were awesome.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank for taking time to complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit us. I greatly appreciate the 5 circle rating and are pleased you felt we deserved the 5 circle rating. I am happy to hear you enjoyed the breakfast buffet at Champps Americana as well as that you found our amenities to be "great" and "awesome". As for the our pool/hot tub decking, we are required to have a porous surface per Iowa Department of Public Health rules and regulations; however, I will bring the matter of the lose pebbles to the attention of our maintenance department. Hopefully during your next visit to the Dubuque, Iowa area you will chose to stay with us again. Best regards, Mike Guthrie Front Desk Lead

"Clean and Friendly"

4
14/04/2017

Service was great. Pool area really interesting. Uncomfortable with people putting infants and little ones in whirlpool so wish they had posted rules but there is no iq check to be a parent. Place was older and located by cemetary and mobile home park. Room very clean and well appointed. They have put some serious money into upkeep and it shows. Nice property!

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Sara, Thank you for taking time complete your review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. I am happy to hear you found our service to be great as well as rooms to be very clean and well appointed. Our owners are very proud of their property and are constantly putting money into capital improvements. As a matter a fact we have just recently completed new carpet and tile in our hotel hallways/stairwells and are currently in the process of replacing the wallpaper in these areas. In addition, our rooms are going through a bathroom makeover which includes new vanity mirrors, lighting as well as the addition of marble shower/tub surrounds. We do have rules posted in our pool and hot tub areas, which are required per Iowa Department of Health rules and regulations; the only age restriction states children under the age of 12 must be accompanied by an adult. Again, thank you for your review and I do hope you will stay with again during your next visit to the Dubuque, Iowa area. Best regards, Mike Guthrie Front Desk Lead

"Overnight stay"

5
07/04/2017

I stay here often as my son goes to Loras College in Dubuque. It is always very clean and the staff is very friendly. The hot breakfast is a perk and the Champs connected to it makes it very convenient.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Karen, Thank you for giving the Best Western Plus Dubuque Hotel & Conference Center a 5 circle review. I am pleased to hear we are your hotel of choice when visiting your son at Loras College and I am glad you always find your accommodations to be clean as well as your interaction with our staff to be a positive experience. Hopefully we will see you back again sometime soon. Best Regards, Mike Guthrie Front Desk Lead

"Great Hotel"

5
04/04/2017

What a gem of a hotel and a great value. Our room was clean, roomy, updated, comfy bed, large clean bathroom and pet friendly. The breakfast was excellent. There is a restaurant attached to the hotel that has great food and cocktails. No need to worry about having a drink and driving. Only complaint are the people that do not pick up after their dogs. This is your job people not the hotels.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Dale, Thank you for taking time to submit a review of your recent stay at the Best Western Plus Dubuque Hotel & Conference Center, we appreciate the 5 circle review and are very pleased to read you enjoyed your stay with us as well as hearing you enjoyed your visit to Champps Americana. We look forwarding to hosting you during your next visit to the Dubuque, Iowa area. Best regards, Mike Guthrie Front Desk Lead

"Had a wonderful time!"

5
26/03/2017

We had a wonderful time- our mini vacation was complete. The service was excellent and pool area was wonderful. Breakfast was very nice in a sit down atmosphere. Were very pleased with our stay and we will be going back again!

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of your recent stay at the Best Western Plus Dubuque Hotel and Conference Center; we appreciate the 5 circle review and are pleased to hear you had a wonderful while staying with us. We look forward to seeing back again during your next visit to the Dubuque, Iowa area. Best regards, Mike Guthrie Front Desk Lead

"Disappointing Hotel, disappointing service!"

2
21/03/2017

I recommended this Hotel as a member of Best Western rewards club to some friends for all of us to meet at. I have stayed here twice previously with no problems. My friends requested an early check in 1pm....they were unable to get into their room until 5:45pm. Way past the check in time of 3 pm. They were repeatedly told it will be ready in 30 minutes. We had group dinner reservations for 6pm. So they got ready in my room. Which left us with no towels. requested more towels from front desk. On the way to room after our evening out in Dubuque, I stopped to ask if the towels had been delivered or could we take some up. I was informed that they were in my room. NOT!!! when I called down to front desk was informed there was nobody to bring them up, I would have to come get them myself! Well DUH, this is why I asked about them in the first place on the way up. Staff does not know what they are talking about! They apologize but cannot help you! Unless you bringing kids over the age of 4 to swim don't think you will enjoy the pool area on a weekend. This hotel offers pool parties for NONGUESTS!! Also found out while there other guests were offered Pizza and soda with the room for lesser price. So being a rewards member does not count for ANYTHING!

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Our General Manager has spoken directly with your friends, regarding these matters, and they were very pleased with the compensation she extended to them for the inconveniences. I am sorry your friends were not able to get into their room at their requested time, we try our best to accommodate early arrivals and on busy days it is sometimes not possible. As you found out, they arrived on one of our busiest days of the year as it was spring break for the Dubuque area schools and housekeeping did struggle turning our rooms over on time. I can assure this is not the norm for our housekeeping staff and I do apologize for this matter. Sounds like there was a breakdown in communication with our staff regarding getting you additional towels; I do not have a reason as to why this occurred, but will speak with our staff in order better our communication between departments. Yes, we do make our pool area available for pool parties, booked through our Sales Department for a fee, however pool parties are only available Sunday through Thursday and not available on Friday or Saturday. Regarding those guests being offered pizza, soda and a lower prices, since it was spring break we ran a special package offer on Facebook for families who were not able to vacation with their children outside of Dubuque, Iowa. Kind regards, Mike Guthrie Front Desk Lead Best Western Plus Dubuque Hotel & Conference Center

"Great Stay"

5
17/03/2017

What a great property this is. First time staying here and we will be back. Service is awesome and the pool area is very nice. Grandchildren loved it. Breakfast provided was a nice surprise and offered great selections. Very clean and comfortable rooms.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Connie, I am so happy and pleased to hear you and the grandchildren loved your recent stay with us at the Best Western Plus Dubuque Hotel and Conference Center. Thank you for giving us a 5 circle rating and we look forwarding to seeing you and the grandchildren the next time you visit the Dubuque, Iowa area. Best regards, Mike Guthrie Front Desk Lead

"QUALITY LOCATION AT QUALITY PRICE"

5
17/11/2016

I stayed at the Dubuque Best Western while attending DOCK DOGS WORLD CHAMPIONSHIPS..with my dog....Friendly staff, Clean facility..I used the Hot Tub, Laundry, resteraunt, great meals..try the ribeye & the hot fudge sunday..lots of grass area for your pet..quiet rooms...very close to all businesses..

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to review the Best Western Plus in Dubuque, Iowa after your recent visit with us. We appreciate the 5 circle rating and are happy to hear you enjoyed our facilities as well as your meals at our restaurant Champps Americana. I do hope you had an wonderful experience at the Dock Dogs World Championships and hopefully we'll see you'll be back for the competition next year. Best regards, Mike Guthrie Front Desk Lead

"Great place to stay"

5
06/11/2016

Near all resteraunts and shopping. Very clean. We stayed on the 3rd floor. Very quiet.away from the pool. Pool area is in the middle of the hotel so when we stayed on the second floor last time it was quite noisy. But we made sure we stayed on the 3rd floor and were very happy. Free buffet breakfest.scramled eggs,sausage, corn beef hash, potatoes, French toast and pastries. Very nice and friendly staff. Cleaning crew worked very hard and were very friendly.we would continue to stay here when in Iowa.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to complete a review of your recent stay at the Best Western Plus in Dubuque, IA. We greatly appreciate your 5 circle review and are pleased to hear you enjoyed not only your stay in the hotel, but also the free hot breakfast buffet served at Champps Americana each morning. We look forwarding to having you stay with us during your next visit to the Dubuque area. Best regards, Mike Guthrie Front Desk Lead

"Conference host site"

5
31/10/2016

I chaired a conference held at the Best Western with 150 attendees. From the onsite, the sales staff was really impressive. At my first visit, they did their homework and knew about the organization, commenting on an award that a member had just recently received. Throughout my planning, the sales staff was always quick to respond to my questions and never once made me feel like I was an inconvenience. When my registration numbers quickly exceeded my goals, the staff had solutions readily available to accommodate the number of seats needed. They were able to solve for any potential problems that came up. During the event, the entire staff was extremely accommodating, flexible and paid attention to detail! Water pitchers were always refilled quickly, food was placed out at the designated times, AV/audio questions were quickly answered, etc. Even when we got off schedule (by over an hour!) and dinner was later than planned, the Best Western staff did not flinch. They just said to let them know when we were ready….and the dinner was still warm and delicious! They flipped the room setup from our sessions throughout the day and was ready for a banquet dinner in under 30 minutes! AMAZING! Especially compared to other places that would have required a minimum of 1 hour! Attendees told me this was the best conference they've attended for our organization in 25-30 years. The Best Western played a large role in the success of this conference! If you are considering the Best Western for any event, check them out! You won't regret it!

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to review the Best Western Plus in Dubuque, IA after your recent stay with us; we greatly appreciate the 5 circle review. We are very happy to hear you and your conference attendees enjoyed our facilities and services and that your conference with us was a success! Hopefully we will see you back again whether for a leisure visit or for another conference. Best regards, Mike Guthrie Front Desk Lead

"Review of the Best Western Conference Center in Dubuque IA"

4
31/10/2016

All the activities and services were good. With the banquet being close to Champs, the noise from the bar was very audible. Other than that, the service and facility was good. I have been to many hotels and motels in my work travels and conference travels. They have been at all price ranges for the different facilities. I have stayed at this Best Western over 30 years ago. It has been upgraded very nicely.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to review the Best Western Plus in Dubuque, IA after your recent stay. We are happy to hear you enjoyed your stay with us and look forward to the next time you visit the Dubuque area. Best regards, Mike Guthrie Front Desk Lead

"Quality Stay"

5
24/10/2016

I enjoyed my stay at this Best Western. The staff were friendly, professional, and helpful. The room was excellent overall, and breakfast offered many choices. They were accommodating to my mobility issues and parking was very accessible to my room, for which I'm very grateful.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete an online review of your recent stay with us at the Best Western Plus in Dubuque, Iowa. We are happy you enjoyed your stay with us and that you found property and services to be of a 5 circle rating. We look forward to hosting you during your next visit to the Dubuque area. Regards, Mike Guthrie Front Desk Lead

"Stay with pets - one large dog"

4
23/10/2016

If you travel with a dog, this is a great place to stay (if not - still a great place) Staff all went out of their way to help. Great yard to exercise the dog and waste stations provided. Rooms were neat, clean and quiet. A good breakfast with variety included. Easy access and in a good location.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of your recent stay with us at the Best Western Plus in Dubuque, IA. We are happy to hear you found our rooms to be neat, clean and quiet as well as happy to know you dog enjoyed the exercise area. We looking forward to seeing you (and your dog) during your next visit to the Dubuque area. Best regards, Mike Guthrie Front Desk Lead

"Ok"

3
22/10/2016

We spent one night at this hotel. The lobby is very attractive and remodeled. All the rooms surround an atrium that contains a pool and gathering area. That area, unfortunately, has not been remodeled. Bright yellow and orange paint and chairs and tables add to a very tacky appearance. The pool itself is fine. There is a pool table that we didn't use and two ping pong tables. The ping pong balls were strangely flat and unbouncy. Kind of annoying for a hotel to supply ping pong tables but not operable ping pong balls. The room was also ok. Clean and adequate but nothing special. We were only provided with three towels for four people. The noise from the hallway and pool was noticeable at around 10 pm. The breakfast at the adjacent hotel was good--better quality that most hotel breakfasts. The breakfast was a definite highlight. Overall I was underwhelmed and would not stay here again, but it was adequate and clean.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We appreciate you doing a review of your recent stay at the Best Western Plus in Dubuque, Iowa. Just so you are aware, not all of our rooms are located in/around the pool/atrium area; the majority of our rooms are located in the back of the building away from the hustle and bustle of the pool/atrium area offering a quieter location for guests who do not plan on using the pool, hot tub, pool table, ping tables, etc. Hopefully you will reconsider staying with us again next to you visit the Dubuque area by enjoying one of our rooms away from the pool/atrium area. Best regards, Mike Guthrie Front Desk Lead

"Noisy at night"

2
21/10/2016

We visited this hotel with our 3 children and everything was fine during the day, the rooms were comfortable and clean but the problems all started after the sun went down. The pool is open until 11:00 at night and having a poolside room it was constant shrieks and noise until 10:30 in the evening. It was so loud the children could not sleep and staff were unwilling or unable to help. The poolside rooms should come with a warning and ear plugs. If you have young children or need to sleep definitely think twice before booking and insist on a room away from the pool area as a minimum.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you conducting a review of your recent visit with us at the Best Western Plus in Dubuque, Iowa; we appreciate hearing any and all feedback from our guests. We are sorry you were not happy with the location of your room and we do apologize that we were not able to relocate you due to being a sold out weekend. We do actually have ear plugs available at the front desk, free of charge, and I apologize that our front desk did not offer them to you; I will be sure to remind our staff they are available for just a situation. Best regards, Mike Guthrie Front Desk Lead

"Traveled to Dubuque Iowa, for Business."

4
18/10/2016

Was on a business trip and stayed at the Best Western Plus Dubuque. This was a very large hotel. My room was located towards the back of one of the buildings. Nice room, however, there also was construction workers doing work in the halls and rooms. No real complaint other than dust from the construction. Note to Manager and Front Desk, don't give guests rooms where work is being done at your hotel. Still a nice stay and free breakfast at Champps was good.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to complete a review of your recent stay the Best Western Plus in Dubuque, IA. We are happy to hear you overall stay was nice and that you enjoyed the breakfast buffet at Champps Americana. However, we do apologize for any inconveniences you experienced with our current hallway and stairwell renovation projects. We have tried to our best to minimally impact our guests during these renovations by locating them away from any current work; however, certain room types only exist in certain parts of the hotel and therefore, at times, we do not a choice but to place someone on a hallway currently being renovated. In the future you can always inquire with the front desk on the availability of another room and if we have one available by all means we would be happy to relocate you. Cordially, Mike Guthrie Front Desk Lead

"2 night business stay"

4
12/10/2016

The Best Western Plus Dubuque was a pretty cool "retro" hotel. It kinda reminded me of the old Holiday Inn Holidome properties. The room was larger than a conventional room. The breakfast buffet at Champps Americana (in the hotel) was free and one of the better ones I've had in a while. The pool when I stayed wasn't too crowded. The pool is a lot larger than most of the newer hotels. This would be a nice place to take your kids for a fun getaway. The staff were very helpful to me with some things I needed to fax out to my office. The floor I was on (3rd floor) was being painted when I stayed. Again, an older hotel, but well maintained and very nice. Location was also very nice to just about anything in Dubuque. I drove up to the Botanical gardens and it was about a 5 min drive. It was only like 7 or 8 minutes from Eagle Point park as well.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking a moment to submit a review of your recent stay at the Best Western Plus in Dubuque, IA. We are happy to hear you found our hotel to be an enjoyable place to stay and relax during your travels. Our hallway/stairwell project is progressing along smoothly and we hope to have it finished up here in the not to distant future, you will have to return again in to the see the completed product. Until then, travel safe and thank you again. Best regards, Mike Guthrie Front Desk Lead

"Great Stay for our Motor Coach Tour Group"

5
09/10/2016

Thanks for a great stay at an excellent hotel with a great breakfast indoor pool and clean, large comfortable rooms. We couldn't ask for a better place to stay for our group. The hot breakfast had many items available every day including hash, eggs, sausage, bacon, biscuits and gravy, potatoes and pancakes which they rotated each day. Also on the breakfast was fruit, yogurt, cereal, many different beverages and rolls. The indoor pool and hot tub were a relaxing place to go to unwind. The rooms were very comfortable, clean and the beds were very nice. We seen many friendly employees who went out of their way to help us with our needs. Also a great work crew were remodeling the interior stairways and hallways keeping the hotel up to date.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
David, Thank you for the 5 circle review and wonderful comments regarding the experiences, at the Best Western Plus in Dubuque, Iowa, with your recent motor coach tour group. It was our pleasure hosting your great group and you all will need to come back next year to see the completed common area renovation project! Best Regards, Mike Guthrie Front Desk Lead

"Great Place to Stay."

5
04/10/2016

This was a great place stay. The first room they gave us was right by the pool and it was quite noisy. They gladly gave us a new room on the 2nd floor that was away from the noise. It had a double queen bed and was cheaper than the initial room.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We greatly appreciate you taking time out of your day to give us a 5 circle rating. We were more than happy to accommodate you in a different room away from our pool area; which as you found out can be a bit noisy on busy weekends. We look forward to hosting you the next time you return to the Dubuque, Iowa area. Regards, Mike Guthrie Front Desk Lead

"Excellent Pool, Breakfast and Restaurant"

5
04/10/2016

This was a great hotel for our entire family including our dog. The breakfast buffet was outstanding and our meals in the restaurant as well. The pool area was also very nice. The only thing we didn't care for was the bed.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to give us a 5 circle rating! We are happy to hear your family as well as dog found the Best Western Plus in Dubuque, IA to be a great hotel. We are glad you enjoyed the complimentary breakfast buffet as well as your other meals at Champps Americana. Regards, Mike Guthrie Front Desk Lead

"Great Place to stay when in Dubuque Iowa"

5
30/09/2016

Met our expectations and is pet friendly. The staff was excellent and with a great location to downtown. The folks were very friendly and Champs restaurant connected was great, also provide the breakfast,(included).

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to give us a 5 circle rating! We are happy to hear we met not only your expectations but also the expectations of your furry friend. Hopefully we will see you again during your next visit to the Dubuque area. Regards, Mike Guthrie Front Desk Lead

"Great breakfast buffet and very reasonable room rates"

4
27/09/2016

On preparing to travel to Dubuque for a brief vacation, we found that most of the reasonably priced hotels were booked. In the past, we've stayed at the Hilton Garden next to the Mystique Casino but there was not much value when you considered the rates were over $150 a night. So we called Best Western and it had vacancies and was very reasonably priced. The highlight was the free breakfast buffet at the restaurant adjacent the hotel. Full buffet with delicious pastries, sausage, eggs, hash, biscuits and gravy, fruit, pancakes, coffee, juice and more. The hotel has some unique amenities we loved including a pool table, ping pong tables, table hockey and other games. Our room was very nice. The only downside was the bathtub was clogged, which they eventually fixed, the room smelled like stale floral spray, the television screen was too dark and the bathroom fan didn't clear out the bathroom odors well. But the price was right and the staff very helpful. We definitely will stay here again.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to complete your review of the Best Western Plus in Dubuque, IA after your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve on our services/facilities, you are helping us deliver a superior experience for you and other guests in the future. Your comments regarding the bathtub drain and TV have been shared with our Engineering Department; we do apologize for any inconveniences you endured during your stay with us and we have also passed along your comments with our Housekeeping Manager regarding their use of a scented spray in your room. We are happy to hear you loved the game areas as well as that you enjoyed the breakfast buffet and dinner in Champps Americana. We hope you will come back and see us again soon. Cordially, Mike Guthrie Front Desk Lead

"Nice Hotel"

4
23/09/2016

Loved the hotel. It is perfect for a family, lots to do. The pool area was very clean and well kept. The game room was nice as well. The hotel is under some minor construction but they do a good job of keeping it out of your way.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time to submit your review after your recent stay at the Best Western Plus in Dubuque, Iowa. We are happy to hear you enjoyed your visit with us and we look forward to seeing you the next time you are in the area. Regards, Mike Guthrie Front Desk Lead

"Goldwing road trip time"

4
22/09/2016

We stayed Labor Day night. We paid just under $100 for the room, not including tax. Hotel was nice enough. They had a hot tub that we enjoyed after a long day of riding our Goldwing. Room nice, nothing special. Breakfast was a disappointment though. Breakfast had cold powdered eggs, cold home fried potatoes, cold breakfast meats. They did have flavored coffee "sugars", and that was nice. We did arrive for breakfast about 30 min. before they closed, but they still should have had at least warm food. They were very accommodating with parking for our Goldwing, suggesting a safe place to park. We probably would stay again--just making sure to get to breakfast earlier to hopefully the food would be warmer.

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to complete an online review of your recent stay at the Best Western Plus in Dubuque, Iowa. We do apologize you found the breakfast buffet at Champps to be a disappointment and we will be passing your comments onto their management team. We do hope you will give us another opportunity during your next visit to the Dubuque area. Regards, Mike Guthrie Front Desk Lead

"Wonderful!"

5
20/09/2016

Very clean and extremely helpful staff. Hubby and I are here while he's working in town. I'm stuck here without a car while he's working. Or so I thought! They have a free shuttle that will take me to and from anyplace I want to go in town! Now that's service! The breakfast buffet in the mornings is really good with a lot of options. :) We are in a suite and it's beyond perfect :)

Mike G, Front Desk Lead at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to complete a review of your stay at the Best Western Plus in Dubuque, IA as well as for the kind words regarding our staff and services. We appreciate your 5 circle rating and are happy to hear you are enjoying yourself while here in Dubuque.

"Think before you book!"

3
18/09/2016

Driving up to the hotel, we were impressed that Champs restaurant was attached to the property. An attached restaurant makes the first night dinner easy as the days itinerary unfolds. Hotel staff were robotic upon arrival. No personality in explaining the hotel. The hotel itself was clean and undergoing renovations. The pool area closed weekdays at 10 pm.. Too early. The breakfast was excellent as well as the server, Chris, who personally made us pancakes which were not featured on our check out day. The problem with this site, however, was not realizing how pet friendly this hotel was. Ironically, our next room guests-our last night, had dogs-barking dogs. Although we were on the remote end of the "not full" hotel, we were not told were we were on pet friendly floor. We had no pets. Our dogs were at home! Too bad, pet owners are not clustered together or that we are made aware of this at check in. What if we had allergies, etc, besides the noise issue. Ironically, these guests had a quiet tag on their doors. Really??? Best Western you should inform guests of the pet friendly clause and not at departure when we brought this to their attention!!

"I would stay here again."

4
15/09/2016

We had to travel to Dubuque for a funeral and, with not enough room at the house, we looked for a hotel for a few of us to stay. I'm glad we found the Best Western. The room was clean, the beds were comfortable, and the room had all the things we needed for our stay: iron, blow dryer, coffee, etc. The only reason I didn't give it 5 stars was because we only had 3 bath towels in a room that sleeps 4 and the carpet in the corner was really dusty. I must mention that the front desk people were FANTASTIC! Very friendly and helpful.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking time out of your day to complete a review on your recent stay at the Best Western Plus Dubuque. We are sorry you had to visit Dubuque under your circumstances and please accept our condolences. We are happy to hear you did enjoy your stay with us and your comments on the condition/state of your room have been noted and passed onto your Housekeeping Manager for follow up training with your staff. We do hope we will see you again during your next visit to the Dubuque area. Sincerely, Tina Gau Hotel Manager

"Family Weekend in Dubuque"

5
06/09/2016

Our family stayed over the Labor Day Weekend so we could have a nice long weekend in Dubuque. We were pleasantly surprised with this hotel. The rooms were in good condition, I feel any hotel room could always be cleaned better. Our room had Fruit Loops under the lip of the bed, the carpet was dirty in corners, and the bathroom floor needed mopped. But overall we had a great experience.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
First, we appreciate you taking a moment to conduct your review of the Best Western Plus Dubuque and we greatly appreciate the 5 circle rating you gave us. Second, we do apologize for our lack of attention to detail on the cleanliness of your room, we have informed our Housekeeping Manager so she can address these issues with our staff so as to not impact any future guests. Finally, we do hope to see you upon your next visit to the Dubuque area. Sincerely, Tina Gau Hotel Manager

"Outdated and very busy, but clean"

3
05/09/2016

We spent one night at the Best Western Plus (the Sunday of Labor Day weekend). This hotel is a good, solid choice if you aren't too picky about décor. It's quite outdated, all except the lobby, which looks recently updated. However, the lobby looks seriously out of place with the rest of the hotel. The pool area, despite the orange color scheme going on, looked nice. We did not swim because it was so crowded and busy. A few parties/gatherings were going on (at least one child's birthday party), so lots of kids running around and adults sitting around. The pool area was extremely loud, and I was so glad we did not have a pool side room. Do not book one of those unless you don't mind noise! Our room was in a wing further back, very clean, and very quiet even with the family with several little ones next door. This hotel seems to appeal to families with young children. We did enjoy the game room, with air hockey table. There were also a few arcade games. The room is right off the pool area, which would make it easy for parents to keep their eyes on the kiddos in the game room while sitting in the pool area. We enjoyed dinner, and then the breakfast at Champps, which is hooked on to the hotel. The breakfast was included in the room rate, and had items such as pancakes, biscuits and gravy, cinnamon rolls, sausages, eggs.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking a moment to complete your review after your recent stay at the Best Western Plus Dubuque. Hopefully you will be happy to hear we have started a common area renovation project, which includes new hallway carpet, tile and wallpaper; so far our guest have had positive comments on the new décor. Although you were here on a very busy holiday weekend, we are happy you were able to enjoy your visit with us and glad you enjoyed your dinner and buffet breakfast at Champps Americana. We look forward to hosting you upon your next return to the Dubuque area. Sincerely, Tina Gau Hotel Manager

"Conference Center Birthday Party"

5
30/08/2016

Perfect place to host mother's 90th birthday party. Easy access for guests, convenient parking, accommodating event planner Diana Schulz, great staff, good food and great party that Mom hasn't stopped raving about. Hold your Dubuque event here, you can't go wrong, and all at a reasonable price. Diana Schulz was great to work with and she and her staff made the birthday dinner luncheon and celebration one to remember. Best site in DBQ for your event.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
First, thank you for the 5 circle review! Second, we are so happy and honored to have hosted your Mother's 90th birthday party and we are very pleased to hear that "Mom hasn't stopped raving" about her party. Finally, we are already looking forward to celebrating your Mother's 91st birthday with her next year! Sincerely, Tina Gau Hotel Manager

"Over all, good for the price"

3
26/08/2016

Booked at a $79 a night price so, based on the lower rate, the quality was good. The last night, the room next door must have been booked because we heard a lot of noise that night and the next morning-voices, alarm clocks, people getting ready to go, etc. The room was clean and the maid service was good. TV reception could have been better. Pool smaller than expected but still nice. Hot tub wasn't always working.

"College move in day"

4
26/08/2016

We stayed here the night before our daughter's move in day to Loras. It was very convenient and near many stores. We enjoyed Champ's restaurant attached to hotel. We also were able to use the pool before checking out. The room was clean and beds were comfortable.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We appreciate you staying with us while you were moving your daughter into Loras and we hope to see you again in the not to distant future. Sincerely, Tina Gau Hotel Manager

"Clean and convenient"

4
23/08/2016

I stayed at this hotel and it was very reasonably priced. There's a restaurant within the hotel. The room I had was located on the second floor overlooking the pool. The way the hotel is setup, if you enter through the front, you have to walk through the pool and up the stairs to get to the room. Or you can drive around and park in the back area and enter through a side door. In any case, really odd set-up. But it was clean and inexpensive and offered free breakfast (with my particular reservation) in the restaurant.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your review from your recent stay at the Best Western Plus Dubuque. We are happy to hear to you enjoyed your visit with us and we look forward to hosting you again during your next trip to the Dubuque area. Sincerely, Tina Gau Hotel Manager

"Great Place to stay"

5
22/08/2016

Great place to stay. We plan on going back to Dubuque and will stay at the Best Western Plus Hotel & Conference Center again. Nice location everything you need is at this location. Staff were very helpful and polite.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your five circle review of your recent stay at the Best Western Plus in Dubuque, IA. We are happy to hear you enjoyed your visit and we look forward to having you stay with us again during your next trip to Dubuque. Sincerely, Tina Gau Hotel Manager

"Would recommend it!"

4
09/08/2016

Nice clean hotel. Staff was great and accommodating. The Pool and hot tub was everyone's favorite. The pool is shallow on one end but goes 9 ft on the other. Kids got a kick out of jumping in and trying to touch the bottom. They have a pool table and two ping pong tables just outside the pool area. Game room as well. Free breakfast always a must! This one was at the connecting restaurant Champs. Breakfast included fresh fruit, corn beef hash, French toast, potatoes and eggs plus there was more. I would definitely Recommend this place to others.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We are happy to hear you enjoyed not only the hotel, but also our amenities as well as your meal at Champps. We look forward to hosting you during your next visit to the Dubuque area. Sincerely, Tina Gau Hotel Manager

"Rescue Trip"

4
04/08/2016

Hotel is very nice; clean well kept up. First time checking in asked to move to the pool area. Were told no we were not put by the pool yet were as far away as possible. Did not check in did rescue business; returning we asked one more time for a room by the pool we were told no king beds by pool which was fine we made the change. Nice if the first time they explained and not just brushed off as no. Hotel breakfast is tasty and very well staffed. Right in Champs next door who have outstanding food. We visited there the night before for a cocktail and food. Great service; orders were taken well and correct on service. Pool area is nice with tables and chairs, a ping pong table and a TV. Nice clean and welcoming. Great hotel room nice size and very clean.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We appreciate your time in reviewing our hotel after your recent visit with us. We do apologize for not originally informing you that King rooms are not available in/around the pool area; we will be sure to work with our Guest Services are better communication regarding this type of matter. So glad you enjoyed the rest of our hotel as well as Champps and we look forward to hosting you again upon your return to the Dubuque area. Sincerley, Tina Gau Hotel Manager

"Comfortable but dated"

3
03/08/2016

Hotel is deceiving as it appears to be only 2 stories, but there is another area of rooms around the back. It was clean, although a bit dated. The buffet breakfast was served @ Champps and it was wonderful: pancakes, scrambled eggs, bagels, sausage, fruit, cinnamon rolls, cereals, oatmeal and more. It was well tended by the morning chef. The hotel was a good value for the price. The rooms in the rear were very quiet.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for completing your review from your recent stay with us. We are currently updating all of the bathrooms in our rooms and in a few weeks we will be installing new carpet throughout all of our hallways and common areas. We are happy to hear your enjoyed our wonderful breakfast buffet at Champps and we will be sure to pass your comments on the chef. Hopefully we will see you back sooner than later. Sincerely, Tina Gau Hotel Manager

"Great stay!"

5
28/07/2016

Nice affordable place to stay in Dubuque. Awesome continental breakfast. Nice pooll area and rooms. Excellent service, shuttle to anywhere in Dubuque. Highly recommended have stayed here multiple times for overnight events

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We appreciate your time in completing a review of your recent stay at the Best Western Plus Dubuque. We are happy to read you enjoyed yourself, once again, and we look forward to hosting you during your next visit to the Dubuque area. Sincerely, Tina Gau Hotel Manager

"Noisy"

3
27/07/2016

As others have said, this is an older hotel that has been remodeled. Our room was reminiscent of older motel design, but it was clean and met basic needs. The pool is inside and if your room is on it, it is very noisy. Sound is magnified around the water. Breakfast was good. I would not stay here again because of the noise.

"Great place to stay"

4
27/07/2016

This was a very nice facility with clean attractive rooms. It has an attached restaurant attached called Champps. We got a coupon to eat breakfast in the restaurant as opposed to stuff put out in the lobby, and it was excellent. There is an atrium lobby area with all kinds of fun stuff for families to do like a pool, ping pong tables, and other gathering places. We saw several families in this area playing cards the night we were there. There is easy access into downtown Dubuque from this location. It was also pet friendly. We will return here when in Dubuque again!

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We appreciate you taking the time to submit a review after your recent stay at the Best Western Plus in Dubuque, IA. We are glad you enjoyed our facilities as well as your meal(s) in Champps. We look forward to hosting you when you next return to Dubuque. Sincerely, Tina Gau Hotel Manage

"Remodeled motor inn"

3
24/07/2016

This BW Plus is a remodeled motor inn where they have spent a lot of money. There are two main hotel buildings with a connecting passageway. The large pool area is a main attraction in the city and makes the property a favorite with families with children. There is also a convention center with meeting room facilities, and an attached restaurant (Chammps) where free breakfast buffet is served. Overall the property is a good mid class hotel although we felt it was a little pricey considering national averages. Our room could have been a bit cleaner but it was basically suitable. Front desk staff were knowledgeable and courteous. Maintenance staff was on the job immediately when repair needs were mentioned. The hotel was very popular and had nearly 100% occupancy on the first night that we stayed.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We appreciate your time in reviewing our hotel after your recent stay with us. I do apologize on your room not being as clean as you had anticipated/expected. Within the past few weeks we have hired several new housekeepers, so we will be sure to have hour housekeeping manager follow through on their cleaning techniques as we take pride in the condition of rooms. We look forward to your next visit to the Best Western Plus Dubuque. Sincerely, Tina Gau Hotel Manager

"Business Meetings"

5
18/07/2016

My company has been holding business meeting at Best Western Plus Dubuque for the over 5 years. They are very accommodating to any special needs we have, staff always friendly. Would recommend Best Western Plus Dubuque for any business meetings.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for the 5 circle rating and we are extremely happy to hear your company has been utilizing our meeting and hotel rooms for the past 5 years. It is always a pleasure working with repeat clients and we look forward to hosting your next business meeting. Sincerely, Tina Gau Hotel Manager

"sr travelor"

5
18/07/2016

always a good buy & clean difference between hotel owned by a chain or being owned by an independent Best western owners have a high standard they have to maintain to keep this name on the front of their hotel

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to review the Best Western Plus in Dubuque as well as for your 5 circle rating. We are pleased you enjoyed your stay and look forward to your next return visit. Sincerely, Tina Gau Hotel Manager

"Clean Rooms, Great Indoor Pool, Nice Front Desk Staff, Pets Allowed"

4
14/07/2016

We stayed only one night, but took full advantage of the indoor pool. We were travelling cross-country with our dog, and they were happy to welcome him as well. Great location right on Highway 20, yet, night time sleeping was quiet and comfortable.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We are happy to hear you enjoyed not only our indoor pool area, but our hotel in general and we were more than glad to have your dog stay with us well. Hopefully we will see you again on your cross-country travels. Sincerely, Tina Gau Hotel Manager

"Nice Stay"

5
11/07/2016

We visited Dubuque and stayed one night in the motel. The check in was pretty easy. Their room keys are the kind you just touch the lock with and that was great. Our room was nice enough. The motel is a little older but still OK. The less than best part was there was a bunch of kids there I assume for sports tournaments. So, the pool and hot tub were full. We had wanted to use the hot but gave that up and it was no big deal to us. We did hear one kid, one time, run down the hall but, otherwise, it was very quiet. Considering all the families that were there, that was a nice surprise. The motel is attached to a restaurant. We had a desert there before going to bed and it was great. The next morning the breakfast was among the best we have had at a motel. It is at the restaurant. They give you a card to turn in when you get to there and then it is just eat all you want. Check out was pretty simple as well. They ask you to put the keys into a box that is by most of the exits. Unfortunately, it was not by our door so we just dropped it off at the office on the way out. During the night they had left us our bill and a paper outside our door. So, overall, I felt it was a nice motel for a good price. We would definitely look at staying there again if we needed to.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to give us your comments regarding your recent stay at the Best Western Plus in Dubuque, IA. We are happy to hear you enjoyed not only your dessert from Champps, but that you thought so highly of our free, all you can eat, breakfast buffet. We look forward to your next visit. Sincerely, Tina Gau Hotel Manager

"Curb appeal good, but rooms not"

4
09/07/2016

I know curb appeal is important, but it is also important that the air/heating system works properly. The systems were old (20 plus). The carpet looked old in the room area and halls. The lobby and restaurant looked great and updated. I stay at hotels because of rooms, not the curb appeal. Also it doesn't accommodate a family of 6. You need to have 2 rooms, though they do have ajoinging rooms which is great.

"Great Pool!"

5
08/07/2016

Pool was large sized & deep enough to do laps. Hotel is very handicapped friendly, with level entrances, elevators, & power assist exterior doors. Rooms were large, beds comfortable, & facilities were well maintained. Rooms were quiet, despite the heavily traveled roadway out front. Exercise equipment was good quality, but the elliptical my husband used, did need a bit of maintenance. Access was a bit tricky, due to the heavy volume of traffic. & the direction from which we came.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to give our property a 5 Circle review! We are happy to hear that you enjoyed and found our rooms and property were comfortable and well maintained. We hope to see you during your next trip to Dubuque! Sincerely, Tina Gau Hotel Manager

"Nice place to stay"

4
05/07/2016

Nice, clean hotel. Staff is friendly. Nice Jacuzzi. Beds are comfortable. Breakfast was okay, but not exceptional. Our room was just off the pool area, and it was quiet after 10 pm, when we went to bed. We would stay there again.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking a moment to inform us about your recent stay the Best Western Plus in Dubuque. We are happy to hear you enjoyed your stay with us and we look forward to hosting you in the future. Sincerely, Tina Gau Hotel Manager

"Nice place to stay and/or do business!"

5
04/07/2016

Loved this place. Very nice and deep pool. They also had ping pong tables and other recreational options. Good commercial grade exercise equipment too! Excellent breakfast. Clean and quiet rooms. No complaints.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We are extremely pleased to hear you loved the Best Western Plus in Dubuque and found our breakfast at Champps to be excellent. We do appreciate you taking the time to inform us of your stay and we look forward to hosting you during your next visit to the area. Sincerely, Tina Gau Hotel Manager

"Clean and quiet!"

5
03/07/2016

Clean, quiet, room with great jacuzzi and pool area. We were there on a weekday so we had the whirlpool to ourselves. Pretty good large breakfast buffet next door at Champp's included. Close to shopping.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We do appreciate you taking a moment to inform of us regarding your recent stay at the Best Western Plus in Dubuque. We are happy to hear you enjoyed the amenities of the hotel, the breakfast at Champps as well as the shopping in our area. We look forward to see you again in the near future. Sincerely, Tina Gau Hotel Manager

"It was ok!"

3
30/06/2016

Hotel is clean and all staff friendly. All the plug ins in the hallways make you wonder what they are trying to cover up. Beds are comfortable but the pillows are not comfortable at all. Went and purchased my own pillow for our stay.

"Wonderful place for a pool party"

5
28/06/2016

We had a pool party for family and friends here on Sunday. This hotel staff was so easy to work with and everything went as planned. The area around the pool has tables and the pool was very inviting. We ordered pizza from the hotel and it was excellent. We also bought pitchers of pop and ordered more as we needed it. Highly recommend this venue for any parties.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We are happy to hear you and family/friends enjoyed your pool party gathering with us. Your review is greatly appreciated and we look forwarding to hosting your family/friends again in the future. Sincerely, Tina Gau Hotel Manager

"An unexpectedly great find!"

5
28/06/2016

I was looking for a reasonably priced facility to spend just one passing night on our long journey. This facility turned out to be an unexpected gem! Very nice inside and out. Great price. Comfortable, good sized room and bath. Nice pool for the kids too!

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for leaving us your feedback on your recent stay. We were happy to hear you and the kids enjoyed the pool area and we hope to see you back in Dubuque for a longer stay; our area has a lot of great activities for the entire family.

"Nice hotel"

5
27/06/2016

Hotel is very nice, located near mall, and restaurants. Has a good hot breakfast, good workout facilities, and large pool,and hot tub. There is also game room and ping pong tables, so really good for kids. The rooms were very clean, and staff extremely nice. I stayed in a room with king size bed, and it was really firm, and I am used to a pillow top, so it was uncomfortable for me. I loved the hidden refrigerator and microwave.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We appreciate your review on your recent stay at the Best Western Plus, we value your feedback and are glad you enjoyed your visit with us. We hope to see you again in the not to distant future.

"Family Reunion"

5
20/06/2016

Room was adjoined to my brother's room. We had not seen each others family for 8 years. Staff was amazing, both day and night staff. Worked out every morning and the fitness center was always clean and stocked with towels. Champs restaurant was amazing.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to give our property a 5 Circle review! We are excited to hear that you enjoyed all amenities of the hotel and that the staff was accommodating with your family! We hope to see you during your next trip to Dubuque! Sincerely, Tina Gau Hotel Manager

"One night in town"

5
19/06/2016

We had a great night at this Best Western. I made a mistake in the reservations, and they worked it out for me. Nice rooms, nice amenities and service. We were near many restaurants and the river area is not far away. That have a great pool area too. We would stay here again.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for completing a kind review for us! It sounds like you enjoyed your time here in Dubuque and I'm glad we could accommodate you with your reservations. We hope to see you again soon! Sincerely, Tina Gau Hotel Manager

"Nice clean updated rooms !"

5
13/06/2016

This place has been totally updated with clean comfortable rooms. I would recommend this location as it has so many things to offer. Nice restaurant and big swimming and rec area for kids. Beds are comfortable ! Nice updates !

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to complete a wonderful review for us! We are happy to hear you enjoyed your time with us and look forward to seeing you on your next trip to Dubuque! Tina Gau Hotel Manager

"Very accommodating"

5
13/06/2016

The hotel was used for a large bicycle tour group. The hotel is clean. The amenities are very nice. The service was excellent. The hotel went out of their way by serving an earlier breakfast due to a large number leaving early on bike tour.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your excellent review of our property! We enjoy having your group here each year and hope to see you again next year! Tina Gau Hotel Manager

"Great for a large group!"

5
01/06/2016

We came into Dubuque for a large baseball tournament. This hotel was AWESOME! The central pool/entertainment area was great for the kids to play/hangout and families to socialize. The hotel was clean and well stocked, staff was amazingly accommodating, and the breakfast was delicious:) Our group highly recommends this hotel.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for leaving an awesome review regarding our property! We are glad to hear your entire team enjoyed the hotel. We look forward to seeing everyone again for your future tournaments! Tina Gau Hotel Manager

"The Best of the Best Westerns"

5
30/05/2016

Over the years I've stayed in many Best Western Hotels, this was hands down my favorite. Our room had an unusual layout. The breakfast was not your everyday hotel breakfast, it was much better. I highly recommend it, would definitely go back if in Dubuque again.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your high recommendation of our property! We hope to see you again in the near future and thank you for your loyalty to our Best Western brand! Tina Gau Hotel Manager

"Weekend Wedding"

4
28/05/2016

Stayed over the weekend for a wedding. Very nice rooms and great help at the front desk. First time in Dubuque, and this hotel is in a good location with easy access to the area. Has all the amenities needed for a short stay!

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for writing a review for us! We are happy to hear your first time in Dubuque was a good experience! We hope you will stay with us again and experience all of the great things Dubuque has to offer! Tina Gau Hotel Manager

"Review of Dubuque Hotel"

4
28/05/2016

Hotel was very nice with good morning buffet and in-room internet. my only complaint is that there is a feeling of humidity possibly due to the indoor pool area. However, overall it a very nice hotel.

"Very pleased once again"

4
24/05/2016

Got a Veterans discount which was a nice surprise. Pleasant front staff, even called our room to see if all was okay. Good hot breakfast buffet. Have stayed before, and will stay again. Champs restaurant is onsite also.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to write a review for us. We are more than happy to extend a Veterans discount for you, thank you for your service! We look forward to seeing you again! Tina Gau Hotel Manager

"If you have to be in Dubuque, here's where to stay."

4
21/05/2016

People at check in were very friendly and accommodating. My room was in the main building on the first floor. The main building has two floors and is enclosed so that the pool and hot tub and leisure area can be used year round. The service was excellent. Only problem was when 3 little league teams checked in and all used the pool. Lots of noise but pool closed to children at 10. Great atmosphere-area to have a drink or food. One breakfast was catered in that area. A game room for children with fooz ball table and a work out center. Adjoining restaurant with all you can eat breakfast-also had nice bar. If I find yself in Dubuque again, I would stay here.

"Ups and Downs"

3
16/05/2016

Good: Nice swimming pool and recreation area, free breakfast buffet has a nice selection and is pretty tasty, nice accessible location. Bad: Room was dirty on arrival. Pile of potato chips in the corner of the room in plain view. Toilet backed up after one flush due to housekeeping putting bar of soap down the toilet. Front desk staff was rude at check out after we asked a few questions about the bill. My family has stayed here numerous times over the last couple years and this was the worst experience we have had. When in Dubuque, this was the only hotel we stayed at. Our next trip here we will most definitely be looking into other hotels. Really bummed because we always enjoyed staying here.

"Great stay...again!"

5
14/05/2016

Have stayed here multiple times over the years. Always a great experience. Champps is awesome too! Food was incredible. Pool area and hot tub are great as always. Will definitely stay again when in the area.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your 5 circle review! I am so pleased you had another wonderful stay with us. We truly appreciate your continued business. I look forward to next time!

"Someone had a key to my room"

4
09/05/2016

A stranger came in to my room after they were given a key that opened my door. Luckily I was able to slam the door in their face and call the front desk. The front desk issued me a new room key. I questioned my safety after that.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Amber, I am so very sorry for your experience. Our guest's safety is our number 1 priority in our hotel and I can assure you I will investigate into what might have happened. Thank you for notifying us so we can make sure it doesn't happen again.

"Pricier,but worth it."

4
09/05/2016

The pool and game room are great. Having a Champs restaurant on site makes dinner easy if the weather is bad. The morning breakfast buffet is the best complimentary buffet of any of the places I've stayed. The staff is courteous an helpful. Special pricing is available if you are visiting your son or daughter who attends college In Dubuque. It is close to the Kennedy Mall and a short distance from downtown Dubuque. This is my go to hotel when visiting Dubuque.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thanks Chris for your detailed review of our property! I am so happy you have chosen us to be your "go to hotel" when visiting Dubuque! We are glad to have you. We appreciate you sharing your experience with Tripadvisor. Look forward to seeing you next time!

"Clean, comfortable, great staff"

5
09/05/2016

This is an older hotel but very well cared for and maintained. The staff were all wonderful. We would stay here again. The hot breakfast buffet was great, although the only fresh fruit was apples, bananas and oranges. We didn't use the pool area but it was very impressive.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you Cheryl for your 5 circle review! I am so glad you enjoyed your stay with us and were able to take advantage of our full hot breakfast buffet. We take great pride in wonderful property and staff and I thank you for noticing! See you next time!

"Very Nice!"

5
05/05/2016

Hotel is very clean and very nice. Staff was incredibly helpful when I locked myself out not once, but twice. Pool and spa were clean, Chammps was excellent food. Their Mango Margaritas were to die for! Breakfast Buffet had a great variety of choices! Beds are super comfortable and rooms are spacious. My only complaint was when I went to place my clothes in the tv cabinet/dresser the drawer smelt a little weird as I opened it so I just hung them instead.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Wow! What a wonderful review, we truly appreciate you taking the time to tell others about your experience at our property! I'm so glad the staff was able to be helpful throughout your stay. I hope your next stay is around the corner and we will see you again!

"Best Best Western So Far"

5
05/05/2016

Great place to rest. I will was not on business and could have enjoyed the stay more. Everything was done very well and the location is convenient. My kids would have loved the indoor pool and game area.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you John B for your kind words regarding your stay at our hotel. It sounds like you should bring your family back to stay with us for a leisure trip! I hope we will have you back to the hotel in the near future.

"OK Hotel"

3
03/05/2016

The room was ok, bed and pillows could have been more comfortable. The pool was a bit chilly but since there were 2 other people in there I guess I can understand how they would want to save money. Would've been nice to have a poolside room since the hotel was not full. The free breakfast was definitely the best part! Lots to choose from: pancakes, sausage, corned beef hash, eggs, potatoes, muffins, etc.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Dear Jessica R, Thank you for your review. I am glad to hear that you really enjoyed our full hot breakfast buffet. I am so sorry that there were several things you encountered during your stay that did not meet your expectations. Please note, I am passing on your concerns to our management team for our review. We do hope you give us another chance the next time you are visiting the area.

"Great choice!"

5
30/04/2016

Lots of amenities, clean room, great pool area.....attentive staff. The hotel is connected to a Champps restaurant which was convenient and where the breakfast buffet was served. Champps was a bit spendy but huge portions (don't need that much food) and very good. The price was right too. We really enjoyed our stay.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Dear Nylarcp, Thank you for your detailed review and for choosing our hotel. I am so happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel!

"Great family place"

5
25/04/2016

Asked for and got adjoining rooms on an upper level floor. Room was comfortable and seemed very spacious. Pool and atrium area were very clean and we enjoyed playing in pool twice. Staff were very friendly in all areas. We will stay here again when in the area.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you Aspenvail22 for your 5 circle review! I am so glad we were able to accommodate your request for adjoining rooms and you had such a wonderful stay! Our pool and atrium area are definitely a good time and it's great you had the opportunity to enjoy those amenities. I look forward to seeing you the next time you are visiting Dubuque.

"Nice Hotel"

5
23/04/2016

Stayed at this hotel because they have a special rate for visitors to Loras College. It is a nice hotel, with a nice size swimming. The restaurant is good. Stayed in a room right by the pool but there were not many guests that night so it was quiet. If during a busy time, you may want to request a room looking out rather than to the pool- although these rooms are great for families. Hotel was super clean and staff very friendly. I will definitely stay here again.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
I am so happy you were able to take advantage of our special Loras College rate! Your suggestions are great and very helpful for future guests and much appreciated. I look forward to welcoming you back next time you are visiting the area!

"A very nice stay"

5
20/04/2016

We stayed here while visiting our niece a student at Loras college. We had a large room 2 queens, bed very clean and comfortable. Daily newspaper provided. If you prefer quiet, ask for a room away from the pool area. Pool is in a center domed area and is loud. People are allowed to be in there until 11 pm, but then it immediately quieted down. Breakfast buffet provided at the attached Champps restaurant was good.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you Gwenbry for your 5 circle review! I certainly hope we will be seeing more of you when you come to visit again in the future.

"Wonderful Stay"

5
11/04/2016

All of the staff were incredibly accommodating for a very special stay. They were able to get us into our rooms early which was greatly appreciated. They were also very accommodating with a large group of family who came to see us at the hotel. Very clean and well functioning rooms. Great service. Would stay again.

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thanks Melissa for your kind words regarding our property! I am so very glad that we were able to accommodate you and your family during your special stay. We truly appreciate you taking the time and are very happy to hear you would stay again the next time you are visiting the area.

"Warm & Friendly"

5
04/04/2016

The staff was totally awesome to our needs. The pool are was great, loved the dome effect. The attached restaurant/lounge Champps was a great place to eat and relax. We will be back... The Morning Breakfast Was Very Good

Nikki H, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you Lori for your awesome review of our property! We are so glad you enjoyed your stay. It's great you were able to enjoy several of the amenities at our property and we appreciate you taking the time to say so. Hope we will see you again!

"Great stay"

5
29/03/2016

We stay at this motel every time we come to Dubuque. Our room is always clean and comfortable and the staff in the motel and restaurant are always friendly and helpful. My grandchildren love the pool and the poolside area.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to write a review for us! We are glad to hear the whole family has a good time while at our property and we look forward to seeing you next time! Sincerely, Tina Gau

"Typical"

3
24/03/2016

Hotel was something typical that you would see for a Best Western. Staff was friendly. Hotel was clean. Bed was ok. Room had a fridge, microwave and free Wi-Fi. Pool was super crowded last night for being a Wednesday with a lot of adults sitting poolside. They have ping pong tables and also a pool table. Champs is a restaurant that is connected to the hotel. They do have a great beer and wine selection. Dinner was subpar for being a burger and nachos. Breakfast is here in the morning. It was a buffet and it has a good selection. The staff was nice. Please bring cash to tip.

"Nice hotel"

5
23/03/2016

My family of six stayed for one night. This is our third time staying here. Nothing fancy but this hotel is clean and well managed. Staff is always helpful and accommodating. Pool area is huge with large pool, hot tub, ping pong tables, pool table, a pavilion and plenty of tables and seating. Also has a small arcade room off the pool area. Great place for family with kids who like to swim. Many rooms right off the pool are convenient for families. The hotel is connected to a Chammps restaurant. The free buffet included with room is decent but not spectacular. (It used to be much better) The location is right off Hwy 20 (Dodge St) about 5 minutes from downtown and 10 minutes to west end shopping and Asbury. Call hotel directly to book as you can usually get a better rate then online especially midweek.

"Wonderful venue & service for our daughters wedding"

5
23/03/2016

We held our daughters wedding reception here this past month. Most of our family & friends were from out of town & state. The ballroom was perfect. The staff was wonderful to deal with (special thanks to Diane Shultz) & were very professional & efficient in serving. We received many good comments from our guests that this hotel was perfect for our special occasion. Highly recommend this hotel for wedding receptions.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your kind words regarding our property! We are thrilled that everything went great with your special event! We appreciate recommendations to our property! We will look forward to seeing you again in the future!

"Had a Great Stay"

5
23/03/2016

Hotel was awesome. Very clean. Pool, Hot tub, and games were great to. Had a really nice time. We stayed in a room away from the pool on the 3rd floor and were glad we did it can get noisy around the pool area. Rooms were clean and beds comfortable. Very happy with our stay.

"Ask for a room away from the pool!"

4
23/03/2016

Very nice hotel. Room was modern. Beds were very comfortable. Great breakfast included. My only recommendation would be to ask for a room away from the pool because at night it was very noisy until at least 10 pm.

"Good Accommodations. Great Service!"

5
22/03/2016

Had to help my college student following a fire in his dorm. BWP staff provided us lots of extra towels & hair dryer to dry out electronics & were extremely helpful. Also provided us with complimentary breakfast vouchers & free drink coupons at attached restaurant (which is overpriced, but that's a different story). Hotel staff was great!

"Excellent Stay!"

5
14/03/2016

Had a GREAT night's sleep! Everything was clean and absolutely no problems during our weekend stay! Staff was very accommodating, even on a very busy weekend. Complimentary breakfast was great, even right up to the stopping time of 10:30 all food was still hot and fresh!

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your comments regarding your last stay with us! It is awesome to hear that you had a great experience with us and we look forward to seeing you again on your next trip to the Dubuque area! Sincerely, Tina Gau

"Dubuque Business trip"

4
14/03/2016

over all a very clean hotel with great food. Stayed for business but would be a great hotel for family fun with the center hotel pool and game rooms. was worried the noise would be a factor but never had any noise disturbance from the all the parties in lower level. Easy access to most of Dubuque's business.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for completing a review for us! We love to hear from our guests and their experiences they had during their time with us! We hope to see you in the future for any business or leisure hotel needs you may have! Sincerely, Tina Gau

"family vacation and meeting"

5
07/03/2016

Perfect hotel for this function. Outstanding hotel and location, Restaurant and bar were great. When traveling in this area with Family, I will always stay here. The quality of staff friendliness and attentiveness , i.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for writing a nice review for us! We are glad to hear all went well during your stay with us and look forward to seeing you in the future! Sincerely, Tina Gau

"Best Western Plus Dubuque Iowa"

2
06/03/2016

Was very disappointed with the room. The hotel was nice, but my room had a musty smell and the sheets and comforter was stained. I noticed it the next morning. Very disappointed with that. The room could have been cleaned better. You can tell it was a rush job. I chose this hotel because I just stayed at the Best Western Plus in Missouri and it was great. This was not worth the money. Pretty pricey.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you, Satrina, for taking the time to tell us about your stay. I want to apologize that your stay was disappointing. We have high standards regarding the cleanliness of our hotel and I can assure you that your comments have been taken with great concern. I have followed up with our housekeeping staff and am confident these won't be issues going forward. I hope you will give our hotel another opportunity to provide you with the kind of stay we can be proud of. Thank you again!

"Family get together"

5
05/03/2016

Love this hotel!! Rooms are awesome from the décor to the comfort of the beds! Breakfast is always amazing! All of the employees are very accommodating. Having a restaurant and lounge attached is so convenient. The pool area was enjoyed by my family as well.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your taking the time to leave a review for us! We appreciate your kind comments about the hotel and am glad to hear a good time was had by all! Sincerely, Tina Gau

"overnight in dubuque"

4
29/02/2016

The rooms was nice and clean, the price was reasonable. the breakfast was good and the wifi speed was really good. the bed was comfortable and was a nice and quite night. They accept corp. lodging card that cut the cost considerably.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for providing us with comments on your last stay at the Best Western Plus Dubuque! We are happy to see you enjoy all aspects of our hotel! We look forward to seeing you again soon! Sincerely, Tina Gau

"Nice Hotel"

5
26/02/2016

This was my third trip to Dubuqe and I stayed at another Hotel on my first two trips. I tried to book that hotel again but they had raised their rates quite significantly. I found this Hotel at a much more affordable rate. Because of the good rates, free breakfast, huge pool area with ping pong tables and very friendly and efficient staff I will be staying there on all my future trips to Dubuque.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We appreciate your response regarding your recent stay with us and am happy to hear that we will be seeing you during your trips to the Dubuque area! Thanks again! Sincerely, Tina Gau

"Excellent pool area"

5
24/02/2016

Great hotel for families with children. Pool area has table tennis, pool table. Bright, open inviting area. Having Champs Restaurant attached to the hotel makes it very convenient. No need to leave if you don't want to.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to write a response for us! We are happy that you enjoyed your stay with us! Champps Americana has been a great asset for us to have on property for our guests! We hope to see you again soon! Sincerely Tina Gau

"Outdated success"

4
22/02/2016

While this location is quite outdated (in the room) the quality of my stay was fantastic. I would definitely stay again. The bed was AWESOME. The service was wonderful and the atmosphere is fun and family friendly. Although I was there on business I was in no way disturbed by the fun going on around me.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to write a review for our property! I am happy to inform you that we are currently renovating our bathrooms in the guest rooms with new floors, tub surrounds, shower heads, Mirrors, etc! We have finished one bathroom completely and it is beautiful! We are excited for you to see our new addition during your next visit! Thank you! Tina Gau

"Best free breakfast ever!"

5
19/02/2016

The free breakfast here cannot be beat. Eggs, sausage, potatoes, even biscuits with sausage gravy! The hot buffet was included with our room and was outstanding. The staff was friendly and helpful. Our room was clean, comfortable, and quiet. We had a very nice 2 day stay.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your review of the Best Western Plus Dubuque! We are happy to hear you enjoyed the breakfast buffet! We hope to see you during your next stay in the Dubuque area! Sincerely, Tina Gau

"Special Reservation"

5
08/02/2016

I made contact with Zach at the Best Western in Dubuque with a special request. My wife and I have stayed here many times and we were in need of an extended stay option. After sharing my concerns with Zach (who was and is always very helpful) took my info and consulted with upper management (Stacy) and called me back the next day to offer my wife a GREAT room with an absolutely phenomenal offer. Zach and the rest of the staff were very helpful and also being very attentive to any of my wife's needs for the room. I feel that it is because of the sheer level of professionalism and the very true feeling of helping us by listening to our needs is what has given my wife and I the peace of mind by staying at this Best Western. If you are going to be in the Dubuque area overnight and looking for a wonderful place to stay then you should stay one night to see what great customer service and true hospitality.

"Interesting place, needs to stop people smoking though"

3
08/02/2016

The first hotel of this sort that I have visited. It has a covered area in the middle with a pool, hot tub and games area which looked very impressive. The hotel itself was a little tired in the rooms. First impression was a distinct smell of smoke when we walked into the room and also in the stairwell. With popcorn ceilings and areas in need of work, its not the best. Its a Best Western in Iowa, so I wasn't expecting the world but for the money, it could do with a coat of paint. We had a comfortable few nights sleep and all staff were friendly.

"Quiet, comfotable and near everything."

5
07/02/2016

Renovations are in process, and the changes are beautiful. Friendly staff, easy parking and close to casinos, restaurants, theater, the Mississippi River Aquatic Center. We need to go back in warmer time of year to experience the paddle boats, winery, etc. Hotel was quiet, beautiful room and comfy bed! The restaurant in the hotel has excellent food. Will definitely stay there again.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your kind response regarding our hotel. We are happy to hear that you like the continued remodeling that is being done at the hotel to ensure our property always is at the highest quality for our guests! We look forward to your next stay with us!

"helpful"

4
01/02/2016

all the staff was very helpful and nice.The hotel was clean. The pool area was clean and kept up.. The restaurant was clean and it was busy but they got us in. The food was good and staff was helpful and friendly.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your feedback! We truly appreciate all comments received by our guests to help make everyone's stay enjoyable! We hope to see you on your next trip to the Dubuque area! Sincerely, Tina Gau

"Pet friendly and people friendly "

4
31/01/2016

We were very impressed with this hotel. Room was clean, nice layout, grateful for the mini fridge. The staff checking us in were very friendly, giving our pups treats and poop bags, and even called once we got to the room to make sure we were happy with how we found it. Pool was nice, breakfast was outstanding. The only thing that kept this from being 5 stars was the bed. Hands down most uncomfortable bed and pillows I have ever attempted to sleep on. But I would still come back next time we have a hockey tourney. :)

"Great For A Family"

5
25/01/2016

The swimming, lounge area is great for our family and the buffet breakfast has something everyone will eat! We prefer this hotel over any other in the Dubuque area. As to be expected, the pool side rooms are noisy, if you want a quieter room, choose a non-pool side room.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your response! We appreciate all feedback we receive from our guests and hope to see you In the future! Sincerely, Tina Gau

"Weekend away"

5
25/01/2016

We stayed with our children and met friends, very kid friendly and clean. Dinning on site is very good, as well as with in a short drive of too many other choices to list. Will be staying again if we go back to the area.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your response regarding your recent stay with us Stacey! We are happy to hear your family and friends all enjoyed their time while at the Best Western Plus Dubuque! We look forward to seeing you again during your travels! Sincerely, Tina Gau

"Great hotel for business or pleasure"

5
19/01/2016

REALLY enjoyed my stay at this hotel. Great room, bed and amenities. Very comfortable place to stay. The pool and pool lounge area are very nice (but expect kids!) The attached Champs bar is a great place to catch your favorite sports team and get some great grub.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your response Drew! We love to hear when our guests have a great experience here at the Best Western Plus Dubuque and Champps Americana! We hope to see you in the future! Tina Gau Hotel Manager

"Friendly with Top Notch Customer Service"

5
04/01/2016

This hotel is consistently pleasant. It is clean, comfortable and has great amenities. Fantastic hot breakfast. While there are many nice hotels in Dubuque, I prefer this hotel over all others in Dubuque. With the pool and atrium, it is a happening place!

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your feedback! We are thrilled that you continue to stay with us on your trips to the Dubuque area! Our pool and atrium and our breakfast are two of our most-loved amenities here at the hotel! We look forward to seeing you again on your next trip! Sincerely, Tina Gau Hotel Manager

"Horrible New Year's party"

1
01/01/2016

We went to the hotel because they advertised a family new year's eve party. We arrived in the afternoon but all the tables and chairs were taken by people already there. They had grouped together the tables and put all of their things and food on them so no one else could use them. The pool area was full of people and all their things. There was no place to dry or sit down. The pool was packed and it was impossible to use the hot tub because there was absolutely no available space. Our family had to go to the YMCA. To top it off, the champagne toast was grape juice. When we complained at the front desk we were told it is always like this on new year's eve. When we booked the room we asked if the pool would be crowded but we were only told that only hotel guests would be able to use the pool. If we had been told how crowded things usually are, we would not have booked the room.

"Nice pool and room"

4
21/12/2015

The pool area is an atrium, which is a nice gathering place if travelling with others. Only complaint was cold breakfast buffet and watered down milk/juice due to ice being right in it. Friendly staff otherwise. Diamond Jo shuttle will come get you.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for taking the time to fill out a response for us! We are happy that you enjoyed our pool and atrium area, It is a lot of fun! We hope to see you again soon! Sincerely, Tina Gau

"Good rooms"

4
14/12/2015

Places was a good stay. Ive stayed in lots of bestwesterns and this one by far exceeded my expectations. The staff was friendly for the most part, and the attached restaurant was a definite plus. Will definitely be staying here again in the future.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your response! We appreciate you staying with us and are happy we exceeded your expectations. Hope to see you again during your travels. Sincerely, Tina

"Great stay for our 4-legged family members"

5
09/12/2015

This hotel is quite nice. It has all the amenities we want when we travel and it is more than hospitable for our dogs. There are great outdoor spaces for the dogs and the rooms are spacious and well taken care of. The staff is knowledgeable and helpful. We also like having a full restaurant onsite as well as laundry facilities. We will stay here again.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your feedback! We are happy that the whole family enjoyed their stay with us! We look forward to your next stay with us in the future! Sincerely, Tina

"Very Enjoyable Stay"

5
07/12/2015

Terrific place to stay in Dubuque.Professional, polite staff, nicely remodeled decor throughout - and an above average restaurant and bar attached helped to make for a nice weekend away. Mints on the pillows, a shower that ACTUALLY had terrific water pressure (so incredibly rare at a hotel) comfy bed and a CLEAN room (and I'm fussy) all great. The complimentary breakfast buffet (served in the attached restaurant) is head and shoulders above standard hotel breakfast offerings. Really pleased - and will certainly stay there again.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Thank you for your feedback Beth! We are delighted that you liked the upgrades we have done to the property, Customer Satisfaction is our number one priority! We look forward to seeing you again! Sincerely, Tina

"This Property has Come a Long Ways"

4
04/12/2015

I have been staying at this Best Western for 25 years now. It was a convenience thing years ago and close to my business I had in town when here. About 10-12 years ago they totally started to redo much of the motel. They added a Champs Sports Bar onto the Motel and this property has really taken off. It is one of the three best properties I stay at in Iowa when on business. The rooms are large and comfortable and everything you want is right here and no need to dive out to eat, workout or even swim, it is all right here. Congratulations to this management teams and works as they make one stay a pleasure!

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
We appreciate your feedback from your most recent stay with us! We love to hear that our guests continue to be happy with their accommodations for so many years! Thank you for your loyalty to the Best Western brand! Sincerely, Tina

"Great place to stay"

5
03/12/2015

This is one of the cleanest places I have stayed all year. Great breakfast and friendly people. The size of the rooms are the best feature of the hotel. The WiFi is very fast and stable. Traffic leaving the hotel is a little rough but manageable.

"Vacation fun"

5
01/12/2015

It was the 1st time staying at Best Western and we enjoyed it very much. The people were very nice and helpful. The place and rooms were very clean and actually enjoyed the beds. We found it's location helpful and close to everything. The breakfasts each morning were Great and tasty! Thank you all!

"Good location"

5
30/11/2015

Staff from front desk to housekeeping all were friendly and very helpful with any needs during our stay. We enjoyed Champs for breakfast and other meals during our stay and found the quality and service was excellent there as well. We will be back.

"Mayo Visit"

5
27/11/2015

The property was busy, but the staff was very cordial and helpful. We requested a handicapped room, which we received. It did not, however, have a shower fitted for handicapped visitors. We did talk with the staff the next day and learned this facility does have such rooms, but they were occupied when we arrived. The room was clean, quiet and easily accessible. The room amenities were excellent.

"Amazed!"

5
06/11/2015

We spend a third of the year in hotels on business. My husband had to take the 8am shuttle to the airport. At check-in, the lady offered him a choice of 3 breakfast items to be ready for him at 5am!!! We have NEVER experienced anything like this before!!! What a greta way to treat business people!!! And it was also a very nice hotel at an amazing price!

"Great Value"

5
01/11/2015

We could not get a hotel in Galena and stayed in Dubuque. We were very surprised at what a nice hotel it was and had a restaurant attached as well a complimentary breakfast buffet. We saved over $100 a night by staying here!! We will recommend this hotel to anyone who is visiting the Galena/Dubuque area!!

"BEST of the West"

5
31/10/2015

LOVED THIS PLACE!! Breakfast was amazing, best eggs ever! Love the openness of the pool and rec area, would love to bring my family here from Illinois to check it out since they have ping pong and a dome to let natural light in.. Price was unbeatable and so was the friendliness. Loved that I didn't have to leave the hotel to go out for awesome food and local fun. Totally using Best Western over Holiday Inn from here on out.

"Parents weekend"

5
26/10/2015

In Dubuque for Parents weekend, enjoyed this hotel and would definitely recommend it.The food was tasty. Our room was clean and comfortable. Staff was courteous and helpful. We will stay here again next time we are in Dubuque.

"Very clean and nice hotel"

5
21/10/2015

This place is so big so many conference rooms. Nice size pool has game room, laundry room. The room is very big. This has to be the cleanest hotel I have stayed at in a long time from the hallway to the rooms A+. The staff was very professional. The hotel is in the same building with chapps American so u don't have to go outside to go eat. Good food. I will definitely stay here again and again

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Dear Scott, Thank you so much for the excellent review! We are always striving to exceed our guests expectations and it's wonderful to hear from satisfied guests as yourself. We look forward to seeing you again! Sincerely, Tina Gau Hotel Manager

"Ehh probably wouldn't stay again "

3
21/10/2015

The breakfast was good. The beds are not queen size beds. I called multiple times regarding the pet policy because we were there for a wedding and they didn't give me much info until I got there. I was handed a list of rules and check in was so fast. I was handed so many things at once I felt rushed and like I had all of these rules all of a sudden and I hadn't come prepared for some of them. I found some of the staff friendly and some of them not. I don't know overall just a eh stay.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Dear Toni, Thank you for your feedback regarding your stay. I apologize that the staff didn't provide you with the information you had requested. Customer service is our number one priority, and when we don't exceed our guest's expectations it is very concerning. I will definitely address these concerns with the staff and provide further training for them. I did want to mention that our beds are queen size and we also have king size available. I'm not sure as to why you felt that we weren't accurate with that detail. Again, thank you and I hope that you will return and give us the opportunity to provide you with an excellent stay in every way. Sincerely, Tina Gau Hotel Manager

"Stay 2 nites, room is not cleaned"

1
16/10/2015

Rented 2 rooms, stayed 2 nights, for the next day the room wasn't cleaned. Wastebaskets weren't emptied, no clean towels. Beds weren't made. After touring a whole day, coming back to a messy, uncleaned room with no towels, wasn't very disheartening.

Tina G, Manager at BEST WESTERN PLUS Dubuque Hotel & Conference Center, responded to this review
Dear Carol, I apologize that you felt we didn't take care of your room during your stay. I believe you stated in your review to Best Western that your room was cleaned, but the adjoining room was not. After researching what happened, it was found that the adjoining room had a Do Not Disturb sign hung on their door and it was rented under a different name than yours. Our staff is trained to not enter rooms that have a Do Not Disturb sign on their door even if the adjoining door to that room is opened. I wish that you would've let our staff know upon your return, we would have taken care of the cleaning issue immediately. Again, please accept my apologies. I do hope you give us another chance to provide you with an enjoyable experience. Sincerely, Tina Gau Hotel Manager

"Experience staying at Best Western"

4
13/10/2015

Every time I stay at Best Western they have my reservation already for me to sign. I like how they welcome me. This hotel more than always has room for me to stay, rooms are immaculate, comfortable and always there to accommodate when needed. I would highly recommend my friends to stay here.

"Good Location, Good Hotel"

4
13/10/2015

The plan was to take a trip between 2 locations, Madison, WI and Des Moines, IA. Dubuque was the perfect location with Galena, IL just a short 20 minutes away. Best Western Plus was less that 10 minutes from Dubuque city center so this was the ideal location. The staff was pretty friendly, and polite. I was a bit annoyed that I had to come from my 2nd level room to the Champs restaurant for a wine bottle opener. I was surprised room service didn't have one on hand. The pool area was clean and well-stocked with towels. We really enjoyed this area. Check-out was pretty convenient. The breakfast was pretty average. I expected to see some different options between the 2 days so that was a little disappointing. Overall, this was a good hotel for a reasonable price.

"Nice try at a remodel but failure on cleaning"

2
10/10/2015

They recently remodeled this hotel. Lobby is beautiful. Atrium/pool area nice. Room decor is nice, but dirty. Both beds had multiple hairs on the sheets. The carpets throughout are filthy and areas away from pool smell like stale cigarettes. Good location is about it.

"Always a great stay"

5
09/10/2015

Never had a bad stay at this property. Friendly staff, clean comfortable rooms, and the recent upgrades make it very enjoyable. I stay here for business regularly throughout the year and this is one of the better of the hotels i stay at .

"Excellent place"

5
08/10/2015

Excellent facilities for my conference. Rooms were large and clean. Staff was great to deal with. Really good prices for what we had. Rooms close to our meeting rooms. Convenient to find. Everyone really enjoyed themselves.

"Dubuque Best Western Plus Hotel"

5
04/10/2015

Great place to stay, quiet rooms and pleasant staff. The adjourning restaurant was very nice and easy to get to. Loved the chance to just walk down for appetizers after spending a long day driving and walking around.

"Great overnight stay at your BWP facilities"

5
02/10/2015

I absolutely enjoyed your facility! Great location, great facility, excellent service, super great breakfast. The location of the Best Western Plus hotel in Dubuque made it absolutely easy to get to all the points of interests east, west, north and south of the hotel location. If I ever vacation in this area, this Best Western Plus Hotel will be my choice for the stay.

"College Visit"

5
28/09/2015

Visiting college to see daughter. Very close and convenient location. Will definitely stay here again. Staff was very friendly and the breakfast is very good with plenty of choices to satisfy everyone.

"Poor Service and Dirty"

1
26/09/2015

We checked in after 1am. Asked for 30 extra minutes on checkout. They refused. Access cards were deactivated at 12 on the button. We were parked out back which meant we could not get back in as the door to the hotel locked behind us as we loaded out our stuff. Parking lot was empty. They could have given us a few minutes and chose not to. Carpets were dirty. Bare feet = black feet. Ick.