Best Western Plus Denver-Stapleton Hotel, Denver

The good: The hotel was inexpensive and has been somewhat recently remodeled. The fitness center had 3 treadmills, an elliptical and sufficient space and weights to get in a workout. It was quiet The bad: Housekeeping appears to be almost non-existent. I stayed 3 nights and my room was never serviced. I had to go down to the front desk on the second night to get more towels. The workout room did not have any towels. The trash can by the elevator was overflowing the second morning and still when I came back that night. I only had the free breakfast the first morning and I had just the bacon and eggs - mediocre, ate elsewhere the other mornings. There was no coffee the entire time I was eating. They had one carafe of regular coffee which was empty, the lady working the breakfast area took it in back and it never reappeared while I was there. There was some kind of lid to a dish on the floor of the first floor hallway back to the fitness center/pool that was there my entire stay that no one felt the need to pick up. Also, my room overlooked the parking lot and there was a bright street light. The room did not have blackout curtains, just a screen-like shade. I had to stack pillows on the bed to create a wall to block it out.

Your room won't be cleaned unless you spend at least 2 nights and then you have to request it. There is a card in the room about towels on the floor vs hanging them up to re-use. Hang them cuz they won't be in to clean.

Hotel could use improvements. While the lobby looks shiny and new, housekeeping has a lot to be desired. Floors in hallways need to be mopped and vacuumed. The door in my room had potato chip crumbs that hadn't been cleansed up. Pillows in bed were all the same making it hard to seep for those that can't sleep on thick foam pillows. No towels or wipes in the workout room and no garbage in the bathroom in the workout room. The hotel is in the middle of industrial buildings so if you don't have a car you will need to Uber to a restaurant for food.

Some of the front desk staff is very lazy as today I as to have my room clean and still not clean I go down to the front and the girls that working the front desk is on a personal phone call I stand for almost 10 min and walk away.For the money we pay here we should be treat this way it a nice hotel but the staff need to be retained about customers service. The spend more time trying to get out of work them doing there job.the time is 4.08 PM and no one answering the phone down stair.

Overall, a pleasant stay. Staff was friendly, check-in efficient, room was clean and had ample space, linens clean and comfortable, comfortable bed, typical motel breakfast. Location is right off I-70 and near the bustling Northfield area with lots of shops, eating places, Bass Pro Shops, etc. Only drawback is it's kind of hidden, and my GPS tried to take me somewhere else…we ignored it because by then we could see where we were going, but just be forewarned on that. Despite being right by the interstate, it was surprisingly quiet – maybe because the loud a/c unit provided more than ample white noise and blocked outside noise. The facility is undergoing renovation, and has a very contemporary feel to it. Room décor is very modern style. The floor is wood-look quarry tile, which was surprising since most motel rooms are carpeted, but in thinking about it, that's probably far more sanitary than carpet. I don't know if the renovations are incomplete, or poorly done, but there were a number of workmanship issues – paint drips on floor, paint that didn't cover, missing trim pieces around sprinkler heads and such. Those didn't really detract from our stay, but didn't reflect a great deal of care by whomever did the work. Outside the facility is a mess, which may be part of the pending renovation work, but the pool needs serious help (and is not currently in use), new sod that is dead, cleanup work needed, etc. Hopefully that's coming. Only other negative was the view out the window leaves a lot to be desired – our window looked out at a nasty empty pool with peeling paint, algae, and trash in it, and (this part isn't the motel's fault), what appears to be a highway department storage area full of industrial stuff. But despite those drawbacks, we got a nice rest in a clean and comfortable bed, which was what we were here for.