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Codes Avantages

Best Western Plus Executive Residency Denver-Stapleton Hotel, Denver

4590 Quebec Street, 80216-3427, Denver, United States - Voir sur une carte
Best Western Plus Executive Residency Denver-Stapleton Hotel - Façade Best Western Plus Executive Residency Denver-Stapleton Hotel est idéalement situé dans le centre de Denver. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Best Western Plus Executive Residency Denver-Stapleton Hotel propose des chambres confortables et récemment rénovées, des tarifs très intéressants et l’emplacement idéal pour les voyageurs d'affaires et les touristes. L'hôpital universitaire du Colorado, le stade de football américain Dick's Sporting Goods® Park et le parc national Rocky Mountain Arsenal sont à proximité de l’hôtel, qui se trouve à une courte distance en voiture du centre-ville de Denver et de l'aéroport international de Denver.

Best Western Plus

Executive Residency Denver-Stapleton Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Personnel multilingue
    Personnel multilingue
  • Blanchisserie sur place
    Blanchisserie sur place
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 21 voyageurs
Note attribuée
Excellent
2
Très bon
4
Moyen
3
Médiocre
4
Horrible
8
CONSULTEZ LES AVIS POUR
En couple En couple
5
En famille En famille
7
Escapade entre amis Escapade entre amis
1
Professionnel Professionnel
4
Voyage solo Voyage solo
1
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Slow check in"

2
James H, Raleigh, North Carolina 11/09/2019

The hotel is nice decorated. Only complain is check in speed, there was one stuff for check in during busy hour. Another issue was bathtub clogged, have to wait to fix it next day. The hotel is located near highway, noise is a big problem for us.

"We needed a hotel quite urgently and Best Western was pretty good for the price"

4
User 26/08/2019

My friend and I needed a room urgently when our travel plans changed and was glad to find Best Western near the car rental. Overall very decent place, room is comfortable, free breakfast and free parking. Some of the fixture need updates such as the door has a loose screw and the bathtub had debris backflow (caused by some drain problem, it was raining very hard that day) but they are all addressed by the hotel staff. The front desk is very accommodating when we request a room change and request to store our luggage after check out. Would recommend this place for the price.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi Ying Min Z, Thank you for providing us with feedback from your recent stay. It's great to hear that our front desk was very accommodating and that we were able to provide a pleasant and comfortable place to stay, however, I do regret that you experienced some shortcomings during your stay. Please know that actions shall be taken to improve everything on priority and we promise a better stay next time. Thank you again for your feedback and for the recommendation. We hope to be able to exceed your expectations in the future.

"I'd stay here again"

4
736edb, Eagle Mountain, Utah 22/08/2019

I'm not sure why all the poor reviews. I didn't have any issues. It's not a new building, but the room was quiet and the breakfast was fine. Those are my two prerequisites. They passed both. Great location, too.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi 736edb, Thank you so much for your kind words. I'm so pleased that you found us a great and pleasant place to stay and that our location is convenient for you. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

"gave my room away and still charged me"

1
Cfamontheroad, Bowling Green, Kentucky 22/08/2019

Previous to a late night flight, I did an early check-in on-line per an email from Best Western. The check-in told them I would be there after mid-night. When we got there, they had just cancelled my reservation and gave it to the family that walked in before me. Since they said I was a "no show", they had cancelled my reservation. The young girls at the desk had horrible attitudes and were pretty much saying, sorry we can't help you, we have no rooms. They literally told me to try Motel 6. We went to a Comfort Inn where they were fully booked as well, but they lady was nice enough to help us find a room across town at a Days Inn, who gave us a discounted rate because of all the issues we'd had. After returning home, I found out that I had still been charged for the night at Best Western. After multiple calls with corporate, I finally got a refund. But found out that they had cancelled my reservation and supposedly booked me a room at another location and that is the one I was being charged for. I never knew about this second room until nearly two weeks later, but would have gladly taken it that night. Due to how they treated us and their attitude, I would never recommend this hotel. However, much thanks to Comfort Inn and Days Inn for taking care of us.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We have addressed your comments, especially with the front desk staff to make sure this behavior doesn't happen and that no future guest will experience the same. We hope you allow us another opportunity to exceed your expectations on your next trip to the area.

"All good"

5
amerritt91, Spring City, Pennsylvania 18/08/2019

Staff is friendly, room was clean. Dog-friendly hotel. Pool area is immaculate. The building was recently renovated and looks beautiful! I had to extend my stay by 2 nights because of car trouble and it just took 5 seconds at the font desk explaining it and it was no big deal--I even got to stay in the same room!

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
HI amerritt91, Thank you very much for your kind review and for giving your stay a five-star. We are delighted that you enjoyed their stay and appreciated our place. Thanks for your compliment to ou staff, rooms cleanliness, pool and for rewarding our efforts in providing the best service to our guests. Thank you for choosing Best Western Plus Denver-Stapleton Hotel and we look forward to welcoming you again soon.

"Deserving a good review"

5
User 17/08/2019

Before we got to this hotel, I read some very bad reviews of the facility. Therefore, I had no idea what to expect. I was pleasantly surprised. The lobby is expansive, well decorated, and has very shiny tile floors. Staff was friendly and helpful. Breakfast area is huge and has plenty of choices. The room, with a tile floor, was very modern and comfortable. We stayed 3 nights and had no problems at all. I did laundry, and one dryer was out of order, but it did not prevent me from doing my laundry. The hotel is in an industrial area, which was fine. Quiet, with easy highway access.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi Mary H, Thank you for letting us know how satisfied you were with our services and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We are very happy to hear that you found no difficulties when staying with our services and our amenities lived up to your expectations. Thank you for your kind compliment and appreciation to our staff and the breakfast, Once again thank you so much for your five-star review and we look forward to serving you again.

"Quite pleased"

4
jamesparkerm, Anna, Texas 14/08/2019

The hotel appeared to be have been recently renovated and was clean. Our room was quite nice and very comfortable. The young man who checked us in was simply excellent in every regard. Other desk staff I experienced were average. I myself as well as other guests walked by the desk with not being recognized in any way. The breakfast was very good.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi James, Thank you for taking the time to share your review and experience. It means so much to us to hear your positive comments regarding your most recent stay with us. It is heartwarming to learn of how our efforts to give you a great experience in providing clean, comfortable and convenient accommodation. We also appreciate your compliment to our breakfast and your suggestions for improvement, especially with our front desk. Thank you for choosing the Best Western Plus Denver-Stapleton Hotel and look forward to impressing you during future stays.

"Good for the price"

3
User 14/08/2019

They didn't do the best at keeping our room stocked and clean, but everything was comfortable and the breakfast was good. It is a cheaper option, so it was worth the price. The doors do kinda slam when they shut, so be aware if you are a light sleeper.

"Great if you are passing through....."

4
Stu-One_of_Four, Winnipeg, Canada 03/08/2019

The hotel is in a sketchy area of town and difficult to get to. However it has an overall feeling of safety and a nice appearance. Very quick check in. Front desk staff was friendly and very professional. The only draw back was breakfast was mediocre at best.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi Stu-One_of_Four, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff, especially with the front desk and our hotel. We are happy to hear that you had a great time and enjoyed your stay. We will also be working on improving our breakfast options. Thank you for the great feedback and we look forward to serving you again.

"Read the reviews"

1
KevinM0205, Denver, Colorado 02/08/2019

The receptionist Mara was not friendly. We asked for adjoining rooms and didn't even get out on the same floor. We were supposed to have Queen beds and got full instead. Room service was non-existent and had to ask for towels. The hotel was very dirty and smelled bad. Everytime we rode the elevator it felt like we would fall to the basement. Everytime we turned on the shower brown water came out. I don't expect a lot from a hotel breakfast but this was by far the worst I have ever had. The hotel reeked of smoke and is supposed to be smoke free.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your review and experience. I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We sincerely apologize that our team was not able to accommodate you properly. Our entire staff works extremely hard to make sure all of our guests have an excellent stay, but it seems that we've not been able to satisfy you. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

"Lol"

1
User 02/08/2019

Dont stay at this hotel. You will be disappointed if you stay. It might say renovated and that is why i chose it but it should have said under construction. It'll be more acceptable. The only thing that looks nice is the lobby and breakfast area its a good way to trap people to stay. I'm glad i didn't waste my money on this. I use my points otherwise it was going to cost me over $300 . I would never stay here again. The hallway is old, thick and smelly. My room smell like either pine sol or fabuloso mix with cigarette smell. Its suppose to be smoke free hotel. I know what smoke free hotel smell like.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your suggestions for improvement, particularly with the condition of the hotel at that time. We are happy that the lobby looks nice and that you like the breakfast. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

"Wish I'd read reviews"

1
AmandaK1229, Denver, Colorado 01/08/2019

Front desk clerk, Mara, was anything but welcoming! Very bad first impression. We made reservations and asked to have adjoining rooms. Not only did we not get adjoining rooms but we weren't even on the same floor. She said she would try to get us on the same floor the next day. We were told we would get housekeeping only every 3 days but after the 3rd day, nothing. Same song and dance as previous reviews. I called down to the front desk and they said they'd see IF anyone was still here. Luckily for us, there was. If the hotel is going to act like an extended stay, they should put more than 2 coffee can sized trash cans in each room. I don't think we were the only people with this problem because trash cans outside the elevators on our floors and the main floor had bags of trash piled next to them every time we left the room. I took a shower on the first morning we were there. The water drained very slowly causing the tub to fill up. While I was showering, a clump of hair floated out of the drain. It was me, my husband and 2 sons in the room. This hair was NOT from any of us. Also agree with other reviews that the renovation was done poorly. The sprinkler heads in our room were only sticking out of the sheetrock about 1/2 way, the carpet in the hallway is still is very dirty and the exterior of the entire property is overgrown and littered with trash. One of our rooms didn't have a microwave at all and the other was missing the glass plate. Only one of the 2 fridges worked and the one that worked barely kept food cold despite numerous attempts of adjusting the temperature. Breakfast was a typical hotel breakfast but they did change up the options each day. The woman taking care of the breakfast area was very friendly and took the time to help my 6 year old get pancakes. I wish I would have gotten her name! She was very good.

"Clean, poor renovation, poor service, unfriendly staff"

1
Natalie C, Honolulu, Hawaii 31/07/2019

At check-in first girl was watching Family Guy on her phone and would not check us in. Five minute later after we retrieved our bags to bring it into the hotel, another girl was there and checked us in immediately. There were no drawers in the room for clothing and maybe five hangers. Drain clogged and first time no one showed up to fix it. Called again next day and it took a half hour to show up but they did fix it. Had to ask the desk for maid service. Was told that we could get towels at front desk if we bring our dirty towels. Did that and she said, I do not have any towels, will send some up, and that took 45 minutes to an hour. Breakfast was fine with weak coffee. Outside of hotel looks ghetto. The best part of the hotel was that I washed clothes four times and spent a total of $10. Washer and dryer were good although one dryer was broken for the 10 days that I was there. Staff not very friendly.

"Horrible management, disappointing trip, charged cards when we never even stayed a single night since they overbooked us"

1
User 24/07/2019

DO NOT BOOK WITH THIS HOTEL. The staff is an absolute joke, you can't get ahold of them because their phones are often off the hook. They overbooked our family and many others when we had rooms reserved ahead of time for our soccer team, which isn't the end of the world, but the way they have handled themselves is ABYSMAL. To remedy the fact they overbooked is they paid for us to stay at a dump hotel (Rodeway Inn) but that was unacceptable (the rooms had cigarettes still burning and missing light bulbs for crying out loud) and when we went back to ask for a voucher or some other option they essentially said "take what we give you thats that" and to make matters worse apparently they knew they'd overbooked us for several days but said nothing until we got there (after a near 9 hour drive!!!!) On top of that, after we didn't stay at the Best Western or anywhere they provided us - they charged the credit cards for a 5 night stay (over $500 charge!) for a hotel that we NEVER EVEN STAYED AT. Their managers on duty are a joke, the manager who can actually "do anything" about anything is impossible to get ahold of, and any communication we have had has been incredibly rude when they were the ones at fault for this whole mess. Not to mention the lobby felt like a sauna as we repeatedly went there to try and get this situation resolved. We'd heard the hotel management previously had run the hotel into the ground and that it was a "good thing" best western had bought them out, but clearly things are still a huge mess. DO NOT STAY HERE!!!!

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Our primary goal is always to provide our guests with an enjoyable experience. We certainly take this very seriously and we will forward this to the management team. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

"Decent"

3
User 24/07/2019

The hotel has been recently remodeled. Despite what most reviews stated we had good customer service however we only spent one night. The beds are extremely high off the ground which was fine for us but something to keep in mind depending on your mobility. The hotel is easily accessible from the road.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of the utmost importance to us. Thank you for your feedback and we hope to see you again when you travel back to the area.

"Bad customer service, front desk lady was rude"

1
irirom, oklahoma 22/07/2019

Made a reservation tru bestwestern.com 4 days before arriving, I needed a 2 beds room,so that's what I reserved. When I arrived Mara at the front desk told me she cannot honor us what we reserved, she said she didn't had a 2 beds room available for us, and my reservation was for a king, I showed her the screenshot I had for my reservation and she responded me, that she didn't know why I had something different than she had, (so like I was going to enter their page and change it) and plus the king bed was “expensier “ than the room I wanted, I did understand that, and I saw that during reservation, but me and my companion needed a 2 beds, plus she stated that I paid less than the cost of the 2 beds for that day, I mean if I reserved thru their official page, I don have any saying of the increases or decreases of the cost per night at their hotel, like I was a second class customer because I paid less, that's so rude of her saying that directly to us, like nothing. Mara needs a lot of training, Mara needs to understand that if you reserve a room with certain characteristics it's because you want and need that, that's why I made the reservation prior arrival to ensure my room, which she denied to us. I was really tired, and I just took whichever Mara decided to give us, even thou we knew that she had 2 beds room available, but apparently not for us. Please train Mara. Won't be back again, i have stayed at best western before but never encounter any front desk personnel to treat us like Mara.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings were not addressed in a professional manner. We do not tolerate such kind of behavior from any of our staff and management. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodation. Please rest assured that we are taking the appropriate measures to address the issue and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. I hope you will forgive for the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

"Well, at least it was inexpensive"

2
User 19/07/2019

The good: The hotel was inexpensive and has been somewhat recently remodeled. The fitness center had 3 treadmills, an elliptical and sufficient space and weights to get in a workout. It was quiet The bad: Housekeeping appears to be almost non-existent. I stayed 3 nights and my room was never serviced. I had to go down to the front desk on the second night to get more towels. The workout room did not have any towels. The trash can by the elevator was overflowing the second morning and still when I came back that night. I only had the free breakfast the first morning and I had just the bacon and eggs - mediocre, ate elsewhere the other mornings. There was no coffee the entire time I was eating. They had one carafe of regular coffee which was empty, the lady working the breakfast area took it in back and it never reappeared while I was there. There was some kind of lid to a dish on the floor of the first floor hallway back to the fitness center/pool that was there my entire stay that no one felt the need to pick up. Also, my room overlooked the parking lot and there was a bright street light. The room did not have blackout curtains, just a screen-like shade. I had to stack pillows on the bed to create a wall to block it out.

"Bad Experience"

1
Dunn P, Billings, Montana 17/07/2019

Your room won't be cleaned unless you spend at least 2 nights and then you have to request it. There is a card in the room about towels on the floor vs hanging them up to re-use. Hang them cuz they won't be in to clean.

"Needs improvement"

2
User 10/07/2019

Hotel could use improvements. While the lobby looks shiny and new, housekeeping has a lot to be desired. Floors in hallways need to be mopped and vacuumed. The door in my room had potato chip crumbs that hadn't been cleansed up. Pillows in bed were all the same making it hard to seep for those that can't sleep on thick foam pillows. No towels or wipes in the workout room and no garbage in the bathroom in the workout room. The hotel is in the middle of industrial buildings so if you don't have a car you will need to Uber to a restaurant for food.

"Ceo"

2
User 22/06/2019

Some of the front desk staff is very lazy as today I as to have my room clean and still not clean I go down to the front and the girls that working the front desk is on a personal phone call I stand for almost 10 min and walk away.For the money we pay here we should be treat this way it a nice hotel but the staff need to be retained about customers service. The spend more time trying to get out of work them doing there job.the time is 4.08 PM and no one answering the phone down stair.

"overall, a pleasant stay"

3
Eric W, Manhattan, KS 16/06/2019

Overall, a pleasant stay. Staff was friendly, check-in efficient, room was clean and had ample space, linens clean and comfortable, comfortable bed, typical motel breakfast. Location is right off I-70 and near the bustling Northfield area with lots of shops, eating places, Bass Pro Shops, etc. Only drawback is it's kind of hidden, and my GPS tried to take me somewhere else…we ignored it because by then we could see where we were going, but just be forewarned on that. Despite being right by the interstate, it was surprisingly quiet – maybe because the loud a/c unit provided more than ample white noise and blocked outside noise. The facility is undergoing renovation, and has a very contemporary feel to it. Room décor is very modern style. The floor is wood-look quarry tile, which was surprising since most motel rooms are carpeted, but in thinking about it, that's probably far more sanitary than carpet. I don't know if the renovations are incomplete, or poorly done, but there were a number of workmanship issues – paint drips on floor, paint that didn't cover, missing trim pieces around sprinkler heads and such. Those didn't really detract from our stay, but didn't reflect a great deal of care by whomever did the work. Outside the facility is a mess, which may be part of the pending renovation work, but the pool needs serious help (and is not currently in use), new sod that is dead, cleanup work needed, etc. Hopefully that's coming. Only other negative was the view out the window leaves a lot to be desired – our window looked out at a nasty empty pool with peeling paint, algae, and trash in it, and (this part isn't the motel's fault), what appears to be a highway department storage area full of industrial stuff. But despite those drawbacks, we got a nice rest in a clean and comfortable bed, which was what we were here for.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.