Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western River City Hotel, Decatur

4.5/5  - basé sur 296 notations.
1305 Front Avenue SW, 35603-2675, Decatur, United States - Voir l'itinéraire

Entièrement non fumeur, le Best Western River City Hotel de Decatur, Alabama, est l'hôtel le plus proche des grandes industries de la région, et bénéficie d'une situation idéale à côté de Logan's Roadhouse®, à moins de 1,5 kilomètre de la galerie marchande haut de gamme de la ville, et à quelques minutes du centre-ville et des attractions de la région. Le Best Western River City Hotel offre un petit déjeuner buffet chaud et gratuit qui inclut œufs, saucisses, pommes de terre assaisonnées, fruits, pâtisseries, céréales, gaufres à composer soi-même et bien plus encore. Le café est servi gratuitement en permanence à la réception, ainsi que des petits gâteaux frais entre 17:00 et 19:00 du lundi au jeudi. Adhésion gratuite au club d'athlétisme Decatur à seulement 800 mètres de l'hôtel. Notre hôtel de Decatur propose également 60 chambres et suites agréablement aménagées, chacune avec télévision HD à écran plat 91 cm, HBO®, accès gratuit à Internet sans fil, centre d'affaires avec deux postes, blanchisserie réservée aux clients de l'hôtel et piscine extérieure. Les animaux sont les bienvenus. Les voyageurs d'affaires qui séjournent au Best Western River City Hotel apprécieront d'être à moins de 16 kilomètres de Nucor® Steel, United Launch Alliance, Daikin America, BP, 3M, Polyplex et de nombreuses autres entreprises. Passez un après-midi à flâner dans le centre-ville, où vous trouverez un grand nombre de restaurants, sociétés/entreprises et magasins. Visitez le musée des sciences de Cook, profitez de la beauté naturelle de la réserve naturelle de Wheeler ou passez la journée au parc aquatique de Point Mallard. Decatur accueille également de nombreux événements spéciaux tout au long de l'année, dont le triathlon Wet Dog, les fêtes du quartier des loisirs du centre-ville le troisième vendredi de chaque mois, le festival Spirit of America, Riverfest et le festival des montgolfières Alabama Jubilee Hot Air Balloon. Le personnel amical et serviable du Best Western River City Hotel veillera à ce que vous passiez un séjour mémorable et amusant à Decatur, Alabama. Nous sommes situés sur Beltline Road à la sortie de l'Interstate 65. Réservez votre chambre dès aujourd'hui ! Bienvenue au Best Western.

Best Western

River City Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Coffre-fort
    Coffre-fort
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 292 voyageurs
Note attribuée
Excellent
180
Très bon
73
Moyen
21
Médiocre
9
Horrible
9
CONSULTEZ LES AVIS POUR
En couple En couple
43
En famille En famille
108
Escapade entre amis Escapade entre amis
19
Professionnel Professionnel
93
Voyage solo Voyage solo
15
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"One Night Stay"

4
13/09/2018

Best Western Decatur AL This was a one night stay on way home from vacation. Older Hotel but clean and well maintained. Staff is friendly and courteous. Two queen room is larger than average with a table and two chairs, desk and chair. Desk chair in good condition was a welcome change. Room is a bit dim could use higher wattage lights. Breakfast is good but not great.

"Best hotel I've ever stayed at!"

5
07/09/2018

This was by far the BEST hotel we have ever stayed at! The hotel was great and very clean and the staff was extremely helpful and genuinely nice! We will be staying here every time we are in town! Definitely will recommend to friends.

"Relaxing and Comfortable Stay"

5
21/08/2018

Staff was polite and friendly. Love seeing y'all! I will definitely be staying here again and again! My room was clean and smelled very nice. Also, thank you so much for the very early check in. Not only was it convenient, but it allowed my husband and I to have some much needed extra quiet time.

"Wonderful!"

5
20/08/2018

I loved staying here!! I was on a 5 night stay. The room was so nice and spacious it was clean, quiet and the breakfast was awesome there was a nice variety of food.The pool was nice too! All the employees I talked with were very nice and I especially loved talking with Miss Marie! She was the sweetest lady! I Definitely plan on staying here again the next time I'm in the area!

"Awesome place to stay"

5
19/08/2018

It is a great place to stay. Has relaxing and comfortable rooms. Has great employee's that are easy to get along with and very nice! Great breakfast and a quiet place to stay!I recommend anyone who is coming to Decatur to stay!

"Great Night's Sleep!"

5
13/07/2018

My wife and I stopped here here after a long days drive. We were met by a very friendly young lady that that took care of the check in and directed us to the laundry room. This was a top notch place to stop and get a great night's sleep. The room was very clean and brightly lighted. The Wi-Fi and the TV worked fine and we were treated to a very nice breakfast before we left. We will stop here again.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you so much for taking the time to review us at Best Western River City in Decatur, AL. We are so glad to hear that you had a great night sleep and enjoyed the breakfast. We hope to serve you again in the future, and looking forward to your return.

"Very Nice!"

5
02/07/2018

This hotel is a very nice hotel. There is a good variety of breakfast items to choose from. They also have a evening social which consist of a snack between 5-7p.m. The staff was all very nice and professional. Managed very well! I will definitely recommend this hotel to future travelers.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you so much for your kind review. We are glad that you enjoyed our breakfast and evening social. We hope to serve you again in the future. Looking forward to your return.

"Awesome service and breakfast "

5
24/06/2018

Can I give 7 stars?! Super clean and friendly service with comfortable beds in well maintained rooms! Awesome breakfast bar and coffee! Pool is well maintained and clean. Parking is tight, but not a problem. I stayed 5 days, my room was tended to every day with out fail. I was on business and will make this my hotel of choice from now on!

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you so much for taking the time to review us at Best Western River City in Decatur, AL. We love to hear that you enjoyed your stay. We really appreciate your kind words, and I will make sure to let my Team know that you gave them 7 stars :))) That means a lot to us. We can't wait to serve you again. Thank you for your business.

"Very clean"

5
06/06/2018

The staff was nice. The room was clean and the bed very comfortable. Longhorn Steak house was right next door. I highly recommend staying there. Other restaurants are a short distance down the road. Has an elevator to get to the 2nd and 3rd floors.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us at Best Western River City in Decatur, AL. We are so glad to hear that you enjoyed your stay. We hope to serve you in the future and looking forward to your return.

"Continued Comfort"

5
18/05/2018

It was my pleasure to return to this moderately priced but well-run hotel on Decatur's northwest side for ten nights early in May. The thing that struck me again was the genuine warmth of the hotel staff, from Seyma, the manager, through all the front desk personnel, the breakfast room staff, and the housekeeping and maintenance staff. They were very cheerful all the time, often addressing me by name whenever I passed through the lobby area. The hotel is comfortable, even though it lacks the amenities of larger facilities. It continues to be priced reasonably and is a comfortable place in which to rest and work. The room I had on the top floor was spacious and well furnished with a comfortable bed and efficient climate control. The hotel's other advantage is its convenient location on the Beltline. There are numerous restaurants of every kind within 2-3 miles as well as various retail establishments. Having stayed there in 2014, I wondered whether my impressions then would be confirmed. They were. The River City Hotel is a welcome spot that offers quiet and friendliness. Many thanks to Seyma and all the staff for their concerns for the welfare of all their guests.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us at Best Western River City in Decatur, AL. It was our pleasure serving you. We are very glad that you enjoyed your stay. I will make sure to pass along your kind words to my team. We hope that your group will be coming back to our city soon again. Looking forward to your return.

"Nice hotel to stay at"

4
02/05/2018

This is a nice hotel to stay at in the Decatur area, we stayed two nights. Hotel is in a good location near shopping and restaurants and the staff is very friendly and helpful especially the manager. We stayed in a king suite which had plenty of space and was nice and clean. Would not have a problem staying here again.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you so much for your positive review. We are glad that you enjoyed your stay and you would come back. We look forward to serving you in the future.

"Top Notch"

5
02/05/2018

Best hotel in the Decatur area. Staff is always so friendly. Management is the best around. Breakfast is top notch. Rooms are clean and beds are very comfortable. When staying in this area choose The Best Western

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us at Best Western River City in Decatur, AL. We appreciate your kind words, and I will make sure to pass along to my team. We hope to serve you again and looking forward to your return.

"overprice"

2
30/04/2018

never again overprice seems the mgt seems to think it is okay to side with a rude housekeeper sorry head housekeeper who was told i was waiting for a suite to say quote i will get to it whenever and the gm thinks she has no issue with 150 dollar room rude and if this is what best western is about

BestWesternHotels, Corporate at Best Western River City Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Friendliest Place Around"

5
23/04/2018

Seyma and her staff are the friendliest folks I've met. They always try to make you feel like you are part of their family. We always stay at the River City Best Western when we come to Decatur even though there are other hotels closer to my Mom. The food on the Breakfast bar is awesome!!!

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Ms. Vickie, Thank you so much for your kind phrase. It means a lot to us and I will make sure to pass along your words to my staff. We hope to serve you next time around, and give a big hug & kisses to your baby for us.

"Excellent Stay!"

5
16/04/2018

I would definitely stay at this hotel on future visits to Decatur. The staff is courteous, friendly, and professional. The room was clean, comfortable, and inviting. The breakfast items were well prepared. and there was a variety to choose from. The internet was fast and there were no problems. The hotel is close to restaurants and shopping centers.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Ms. Norma, Thank you for taking the time to review us at Best Western River City in Decatur, AL. We're glad you found our accommodations and your experience positive. We appreciate you letting us know we met your expectations and we'd welcome you back anytime.

"Best customer service at any hotel I have stayed in"

5
12/04/2018

The General Manager, Ms. Seyma Njubigbo and her staff were the best overall trained employees I have encountered at any hotel I have stayed in. The customer service, the check in, check out, cleanliness of the entire hotel and any information you needed, they seemed to have the right answer. Quality at it's best. If I had a Business, Ms. Njubigbo would train my staff!!!!! Larry Price

Jim L, Director of Operation at Best Western River City Hotel, responded to this review
On behalf of the management and staff at our Best Western River City in Decatur Alabama I'd like to thank you for the high praise. My manager Seyma will be especially proud to know that you said: "If I had a Business, Ms. Njubigbo would train my Staff!!!!". I feel the same way which is why she's managing our hotel and training our staff. The performance of any business operation is a reflection of it's management and Seyma's operation as you stated is "Quality at it's Best".

"Nice place"

4
07/04/2018

We stayed in Decatur on our way back to WI. We travel with our dog - small chocolate lab - so we need to find dog friendly hotels. This place was nice, clean and adequate for our needs. We had a first floor room close to the side door leading outside to make dog potty breaks easier. They called our room about an hour after we arrived to be sure everything was fine. We would stay here again.

Jim L, Director of Operations at Best Western River City Hotel, responded to this review
Thanks for taking the time to write a review of your stay at our best Western River City Hotel in Decatur Alabama. We'd welcome you and your chocolate lab on your next return visit to Decatur and appreciate the fact that you mentioned you would stay with us again.

"I warmed to this motel!"

1
04/04/2018

The motel was rated highly on tripadvisor so we chose it on a road trip. When we arrived, the parking lot was near a few homes that looked run down so I felt hesitant. But I ended up loving this place. Everyone was incredibly friendly and helpful. The breakfast was one of the best of the motel breakfasts we encountered. All I encountered went out of their way to ask if they could help. We walked to Logan's Roadhouse across lawn after employee showed us where to walk. Employee called mother to get specific directions to visitor's center. Employees in maid service and breakfast servers were very cordial. I swung from being tired and hesitant to very happy we had chosen this motel.

Jim L, Director of Operations at Best Western River City Hotel, responded to this review
We appreciate the positive comments about the staff and facility at our Best Western River City Hotel in Decatur Alabama. Based on the content of your positive review I assume you intended to give us a very positive rating but may have thought 1 was high and 5 was low as the rating you gave us didn't coincide with the positive comments in your review. The rating is just a number and it's your satisfaction that's important. Obviously you were happy with our hotel and that's all that really matters. We look forward to serving you again in the future.

"Toray plant group"

5
03/04/2018

This staff is unbelievably friendly. They go out of the way to make u feel at home. Or actually better than home. Would like to visit again. Thanks so much for the hospitality. Not to mention breakfast and afternoon snacks.

Jim L, Director of Operations at Best Western River City Hotel, responded to this review
We appreciate the fact that you'd like to visit again because we'd love to have your back. You went out of your way to thank us for the hospitality, the breakfast and snacks and the overall "Make you feel at home" attitude of our staff at the Best Western River City Hotel in Decatur Alabama so let us go out of our way to invite you and welcome you back anytime your in the area as we really do appreciate your business.

"Greatest hotel I've ever had the pleaure to be in."

5
26/03/2018

Lets see the desk was friendly upbeat and like family. You could not beat their hospitality anywhere in the world and being a veteran I can say the world. I would recommend this hotel to anyone who wants to feel like they never left home and family. How you all managed to put this group of people is beyond me. Damn good job absolutely a 5 star hotel with the greatest employees and management I've ever seen in my 55 years.

Jim L, Director of Operations at Best Western River City Hotel, responded to this review
I know all the management and staff at our Best Western River City Hotel in Decatur Alabama is thrilled to know you think they're "The Best Seen In 55 Years". As the company's Director of Operations I'm very proud of what they are accomplishing. They compete against a number of new and notable name brand hotels but on all the major review sites they consistently rank at or near the top of their market on guest satisfaction. I know based on your comments you agree that it's their people that make the difference. I think a lot of their success stems from the pride of being locally owned and operated. Thank you for acknowledging their good work.

"Fabulous Place to stay in Decatur, Alabama"

5
11/03/2018

Wow!!! Looking for a place to stay in northern Alabama and picked this hotel. What a great experience. One of the friendliest hotel staffs that I have ever met! Greeted by warm smiles by a staff who did everything one could ever ask for to make your stay pleasurable. They were serving a delicious corn chowder and corn muffins for a pre dinner snack as we arrived. When I inquired about a highly rated bar b que restaurant in the area, they looked up the address, gave me directions and suggested what to order. The rooms are very pleasantly decorated and have very comfortable beds. The breakfast buffet had everything one could ask for, the best offerings in our 7 night trip. My wife and I could not asked for anything better

Jim L, Director of Operations at Best Western River City Hotel, responded to this review
On behalf of all of our staff and management at the Best Western River City Hotel in Decatur Alabama... Thank you for your business and the high praise.

"Great place to stay"

5
09/03/2018

The whole staff was very friendly to me and my family, they made us feel right at home. The rooms were excellent and the hotel it self was very clean. Location has very easy access to restaurants and shopping.

Jim L, Director of Operations at Best Western River City Hotel, responded to this review
Thanks for the very positive review. Were glad you enjoyed your stay and we hope to have the opportunity to serve you again in the future.

"Great space. Wonderful weekend."

5
23/02/2018

We had several meetings in the area and chose this place. Wow... what a nice place. Clean from the parking lot to the bathroom. The room smelled clean from the first entry. Halls and stairwells were clean too. Very quiet even though very busy. Front desk people were helpful and gave us recommendations about places we needed to go for supplies and meals. Really a first-rate place. We will recommend this place to others staying in this area for the balloon weekend, the Cook Pest Control Museum or Point Mallard Park. We have booked rooms for more meetings this fall. A real five star experience!

Jim L, Director of Operations at Best Western River City Hotel, responded to this review
The staff and management of our Best Western River City Hotel in Decatur Alabama have worked hard to distinguish themselves as the preferred place to stay when visiting Decatur. Comments and rankings from their guests have made them the top ranked Decatur hotel in guest service on Trip advisor and other sites as well as near the top of all Best Western Hotels regionally and nationally. Your comments confirm their effort and are greatly appreciated.

"Home away from home"

5
21/02/2018

Thus hotel is very welcoming hotel to stay at by far.. Each and every employee is very friendly and will go out their way to meet your needs. The General Manager Seyma is awesome as well and has a wonderful team working for her. Paige, Suanne, Marissa, and Amber is just to name a few. I will definitely be staying here in the future visits..

Jim L, Director of Operations at Best Western River City Hotel, responded to this review
Thank you for taking the time to give personal recognition to members of our staff at the Best Western River City Hotel in Decatur Alabama. They'll be as proud to read your comments about them as I am. We all thank you for your business and invite you back to as you apply described us..."Your Home Away From Home"

"Hospitality at its best."

5
16/02/2018

Best Western River City is a very well organized establishment. Every employee I came across was very courteous & helpful with anything that I needed. One employee at the front desk, Page, was more than helpful when I called & asked for anything. I will most definitely stay at this hotel again.

Jim L, Director of Operations at Best Western River City Hotel, responded to this review
Page will appreciate your comments and her general manager will make a point of letter her know you appreciated her service. We hope you do come back and see us again.

"Great stay"

5
13/01/2018

Just checked out of the hotel. The pleasant experience is still fresh and wanted to share with other travelers. Room was clean and comfortable and the bed and pillows as well. Slept well and enjoyed a very tasty breakfast. The breakfast room was spotless, inviting and it provided a dish for everyone. Staff was great - all pleasant and welcoming. Best of all pet friendly. Our room provided easy access for our springer to enjoy the outdoors. If travelling to or through Decatur-make this hotel a destination.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you so much for taking the time to review us at Best Western River City in Decatur, AL. We are so glad and thankful for your kind words. I will make sure to let my team know that you enjoyed your stay and their hard work was recognized. We hope to serve you in the future and looking forward to your return.

"Business with pleasurable stay"

4
09/01/2018

Wonderful staff, good breakfast variety, nice rooms. Hotel provided fresh baked cookies most every evening & occasionally a small meal(chilli, soup, ham & beans) in the beakfast area. Manager remembered me from previous year & called me by name at entry door when I first arrvied. She also provided me with a goodie bag for my 11 hr drive home. I stayed for about 70 days with only a short problem with cable/satelite tv problem.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Ms. Lorrie, Thank you so much for taking the time to review us at Best Western River City in Decatur, AL. We are glad that you enjoyed your stay with us. It is our pleasure to have you staying with us. We hope to serve you in the future again and looking forward to your return.

"Top Notch!!!"

5
07/01/2018

Excellent place to stay. This Best Western is very clean, comfortable, and the service is top notch. They are always going the extra mile to take care of you. Breakfast service is excellent. I would definitely stay here again.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Mr. David, Thank you for taking the time to review our hotel. We enjoy taking care of customers, and your words verify that we are accomplishing our goal. I will make sure to pass along your kind words to my staff. We hope to serve you in the near future again, and looking forward to your return.

"Always a pleasant stay!"

5
19/12/2017

This Best Western is worth the short 10 minute drive from I-65. There are many shopping and dining options close by; Logan's Steakhouse is a short walk from the hotel. Be ready to be treated like family when you stay here; everyone is so friendly and helpful...I stay here quite often when traveling for business, and I call it my "home away from home".

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Mr. John, Thank you for taking the time to review us at Best Western River City in Decatur, AL. Your kind words means a lot to us. We are glad to hear that this is your "home away from home". We are looking forward to your return. Thank you.

"very good hotel"

3
04/12/2017

The stuffs were very kind and helped me a lot. The location was also great. During my stay, I often went to Publix and driving range.I came to America first time and was very nervous about living,but I could enjoy the beginning of American life.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us at Best Western River City in Decatur, AL. We are glad that you enjoyed your stay as well as the country. We hope to serve you again in the future and looking forward to your return.

"Nice staff, clean"

4
03/12/2017

I stayed one night and found this hotel to be clean with a nice and knowledgable staff. The room was a good size and had all the conveniences. although not downtown, it was a good location for getting to the are around the Decatur area.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us at Best Western River City in Decatur, AL. We are so glad to hear that you enjoyed your stay. We try our best to be clean and know our surroundings to be a good help to our customers. We hope to serve you again, and looking forward to your return.

"Christmas shopping trip"

4
27/11/2017

The complimentary breakfast is good. Have enough to satisfy your morning needs. The bed was very comfortable. Slept good on it. Shower was good and towels were soft. The staff was friendly and helpful with any need we had. Television was a little small for this room.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Mr. Eddie, Thank you for taking the time to review us at Best Western River City in Decatur. We are glad that you enjoyed your stay. I hope you are finish with your Christmas shopping. I am only an e mail away, whenever you ready to make your reservation for next year. We hope to see you than and Merry Christmas.

"Almost as good as coming Home"

5
27/11/2017

The staff at the Best Western in Decatur, AL always makes me feel welcomed and treat me (and my husband when he's with me) feel like family. The breakfast is always hot and delicious and you if you walk away hungry, it's your fault. They always try to accommodate special needs. The rooms are clean and the beds are comfortable. The prices are great for the value of the product.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us at Best Western River City in Decatur, AL. We are glad that you enjoyed your stay. We enjoy having you stay with us, and you are a family! We hope to serve you again and looking forward to your return.

"Soccer Tournament Stay"

4
25/11/2017

The hotel has been renovated, but some of the rooms you could tell were upgraded sloppily (paint drips in the bathtub). The hotel was totally booked for the soccer tournament, but we arrived late Saturday afternoon after 5pm. Check in was supposed to be at 3 pm. We could not check in as they were waiting on clean sheets. The lobby had fresh cookies and popsicles while we waited. We got to our room and there were no sheets for the pull out couch in our king room. We called down and were told we could come and get sheets from the front desk. Breakfast was hot and had a good variety. Two ladies were working the breakfast area in the morning and did an excellent job of keeping the area clean and stocked. We would stay here again.

"Enjoyable stay!"

5
11/11/2017

Upon entering the Best Western, we were warmly greeted by Seyma who was working the front desk. Seyma was very professional, friendly and answered all of our questions. Our room was clean and comfortable and we enjoyed our stay very much. The woman that worked the breakfast area (sorry I forgot her name) was very nice too! If we are ever in the Decatur area again, we will definitely consider staying at the Best Western River City Hotel.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay with us. We thank you for your kind words, and I will make sure to pass along to my breakfast lady Ms. Suane. We hope to serve you in the future, and looking forward to your return.

"Great place to rest"

5
11/11/2017

I have stayed here many times in the last 5 years. Staff are very friendly and helpful. Breakfast is the best around, much more than the standard hot bar at most locations. Reward members get the best treatments and upgrades

"Above and Beyond "

5
04/11/2017

Valerie and Seyma, the general manager went above and beyond for me when I pulled in at midnight and there was some confusion about my reservation. They worked hard and got me into a room in no time. They were friendly and professional. I couldn't have asked for a better experience. Thank you!!

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for your wonderful review. We are glad to be able to clear out the confusing with your reservation and get you in. We hope to see you next month again. Thank you for your feedback!

"Doesn't get any better."

5
30/10/2017

Didn't know what to expect, but couldn't have been more pleased. Rooms were clean, beds were great, food couldn't have been better & the staff were absolutely fantastic! Hotel was well decorated & we loved it.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for your wonderful review. We are glad that you were pleased with your stay. We hope to serve you again and looking forward to your return.

"Wonderful"

5
30/10/2017

Just could not have been better. Staff was outstanding. Did everything that they could. They delivered on everything that they promised. Breakfast was extensive. Nice to have a grab and go bag. Sorry that there is construction around them but that will get over soon.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for your wonderful review! We are so glad you enjoyed your stay with us and hope to see you again soon. We appreciate the feedback!

"Exception Best Western"

5
30/10/2017

Everything about this BW screamed excellence, from the courteous, friendly check in to the oversized room to the cleanliness and on it goes. Bed was comfy, amenities worked fine, the breakfast was above average. Honestly cannot think of one thing I'd change about this place. Very good value on the main highway, close to retail and restaurants. You can't do better for an overnight trip.

"Feels like home"

5
21/10/2017

Always great service, clean rooms. Breakfast is hot and delicious. Sayma and her staff make you feel like family. Location is close to shopping and plenty of places to eat. The grounds out side are clean and the landscaping well groomed. Will always only stay here.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay. I will make sure to pass along the kind words to my staff. We hope to serve you in the future, and looking forward to your return.

"quite time"

5
19/10/2017

excellent motel on the main hwy. threw town but very quite at night so you can rest well. Room was clean and dark at night that aides to sleep process. it is always a pleasure to stay in Decatur AL. small town on the river with all the big city food locations that should satisfy any pallet.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us and were able to get some rest. We hope to serve you in the future, and looking forward to your return.

"Good for overnight"

4
16/10/2017

Convenient location; friendly staff, the cleanliness of the room was just OK, but sheets and towels were good. Includes a microwave, refrigerator, sink, etc so very well equipped. Paid less than $100 for the night. Really good breakfast buffet.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay. We hope to serve you in the future, and looking forward to your return.

"Thank you!"

5
07/10/2017

Seyma, you and your staff are amazing. Thank you so much for making our stay so great! We felt so welcome and comfortable. Will definitely stay again!!!! -XO, Collierville High School Cross Country Team

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay. It was a pleasure serving you and your team. I will make sure to pass along the kind words to my staff. We can't wait to have you and your team back next year.

"Overnight while traveling"

4
01/10/2017

Nice clean room, staff was outstanding! Breakfast was delicious, and I seldom say that about hotel breakfasts! Our room was quiet even though there was a group of children there for a tournament. Fresh cookies when we checked in!

"nice hotel"

5
26/09/2017

the staff here are very friendly & professional they made me feel at home. the room was clean & the decor was pleasant . the bed was comfortable I rested well here. easy on & off the highway. with plenty parking. I drive a 18 wheeler & had plenty parking. close enough to reastraunts. over all good atmosphere.

"Hurricane Irma Evacuee"

5
17/09/2017

The staff was all very helpful making sure everyone had what they needed for the hurticane Irma evacuees. They went above the call of duty to keep the facility clean and make us feel welcome. No one was turned away if they had pets with them. Thank you for the great service and care.

"Awesome stay!"

5
16/09/2017

We stayed 6 nights to get away from Irma. The entire staff was kind, attentive, and friendly. The local churches stopped by the hotel offering things for Florida evacuees (snacks, toiletries, gift cards, bottled water, meals, etc.) and the front desk made us aware of all of them. They even gave our kids a bag of candy for the ride home. The hotel was booked solid, and even then the entire staff was working hard with smiles on their faces to make sure everyone felt welcome. My only complaint would be the lack of towels. They were running out and we had to plan our kids baths around when the towels would come out of the dryer.

"Home away from home for Irma Evacuees!"

5
15/09/2017

I want to thank the staff for making us feel so very welcomed. Your warmth of heart really makes your hotel THE BEST! The whole Decatour community turned to help and the local churches and schools sent donations and offered free lunch and dinner to help the evacuees. You'll be in our hearts forever!!! THANK YOU SO MUCH. GOD BLESS YOU ALL.

"Best western river city hotel, Decatur, Alabama"

4
13/09/2017

The staff was very helpful. The room was clean and and in good order. The lobby computer was reasonable fast, however the printer would not print for me. The breakfast had a good verity of options and was well presented. Over all it was a pleasant stay. They were a large number of hurricane evacuees from Florida at the hotel on my visit and the staff did an excellent job of taking care of them.

"Second Visit as Good as the First!"

5
25/08/2017

Clean room, good internet and great breakfast! The staff was so nice and very helpful. You can really tell that the staff here are trying to do their best to make your stay as comfortable as possible. The only problems we had were the key cards to get back into the room from the pool and the answering machine lights. Would definitely stay here again!

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us. We thank you for your kind words, and I will make sure to share it with my staff. We hope to serve you again, and looking forward to your return.

"Kind Staff"

5
24/08/2017

The staff at this hotel are always kind, courteous and helpful. The location is convenient but is also in a quiet area. There are local restaurants close by as well as Point Mallard Water Park and the Tennessee River.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you so much for taking the time to review our hotel. We are glad that you always enjoy your stay with us. I'll make sure to share your kind words with my staff, and we love to serve you in the future again. Look forward to your return.

"Good place to stay"

4
20/08/2017

The hotel was nice friendly staff, good hot breakfast. Clean pool a little small. Hotel wasn't over crowded. Staff responded to request asap! Kid friendly! Hotel was quiet n safe! Near by restaurant Logan's most try!

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review our hotel. We are glad that you enjoyed your stay. We hope to serve you in the future and looking forward to your return.

"Great Hotel"

5
16/08/2017

Clean, great breakfast, super staff, good Internet, plenty of room. Will be staying there again. Really enjoyed our stay there. Good parking. Restaurants close. Logan's Roadhouse within walking distance.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay. I will make sure to share your kind words with my staff. We hope to serve you in the future, and looking forward to your return.

"Reservation issues"

3
08/08/2017

I had no issues with the hotel itself. The room was clean, staff was friendly, breakfast was great. I did, however, have an issue with my reservation that I feel should not have happened. We had been on the road for around 10 hours traveling to the hotel that I had made prior reservations at. Once we arrived we were told that our reservation had been cancelled because the lady didn't think we were coming. I had reserved a room for Thursday-Monday. We didn't arrive until around 4:00 Friday morning, but I knew that was before checkout time so I booked Thursday night so we would have that covered and have a room to go to when we got there. I was never notified that it was cancelled. I feel like before cancelling they could have at least called me. We had to wait another hour because the room I had reserved was no longer available. We ended up having to pay a higher price because we had to take a room with a jacuzzi tub. The lady said she got the price down as low as she could, but I feel like since it was her fault that the price I reserved at should have been matched. At that point though we were exhausted and just went ahead and paid so we could get some rest.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review our hotel. We are glad that rest of your stay was enjoyable but I do apologize for the inconvenience at check in. I will be calling shortly to discuss the matter with you, and find a solution for your trouble. We hope that you will give us another chance in the future, and we look forward to serving you.

"Friendly Staff but Room for Improvement in Other Areas"

3
02/08/2017

First off, I understand that I chose to stay in a budget hotel and my expectations should match the price but I feel that there are basic things required for close to a $100 hotel. Let me start with the good. The staff was very friendly, always speaking, smiling, and welcoming. Definitely the best part of the hotel. The breakfasts were very good and offered lots of options. The room was also clean when we arrived. We stayed in the king "suite" which basically meant it had a couch, microwave, and mini fridge. What could be better. Day one we left late ( around 12) so the room didn't get cleaned and I completely understand why on this particular day. Day two we left around 8:30 and the beds were made up, towels replaced, but the garbage was not taken out (one can was almost full). Day three we left before 9:00am and the rooms were not cleaned. To me, day two and day three is unacceptable from a house keeping standpoint. In addition to the lack of house keeping, the desk chair was broken (and it was easy to identify without even sitting in it). I probably should have told the management while we were there but timing was never great as we needed the room while we were there and could not take the time to let them take care of the problems. The hotel overall is okay, but I've stayed at better for the same price. Hopefully my feedback will give them some ideas behind how to improve.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you so much for taking the time to review our hotel. I want to personally apologize for your stay not being 100% satisfactory. I will pass on the concerns and comments to our staff so that we can improve all of our outstanding guest's stay's! We want everyone to have an exceptional experience at our hotel, and the best way to get there is to hear from our customers. I thank you again for your review and business. We hope to serve you in the future and looking forward to your return.

"Awesome Rooms and Great Customer Service"

5
22/07/2017

Despite a minor problem with the toilet and low water pressure in our room, my mom and I had a wonderful stay at your hotel. We stay at this hotel due to the convenience and the fact that you all accept pets. Our dog Missy who was diagnosed with cancer 1.5 years ago, loves coming to your hotel to ride the bell cart. This is one of her favorite things in life and we appreciate you all so much. Your staff is very hospitable and really care about their customers. Thank you all again for an excellent stay and for working with us to get our room changed so quickly. We appreciate it and will be back soon.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay. I can proudly say that we do really care for our customers, and we want them to have the best experience. Some of them like yourself, your mom and Ms. Missy :)) that we get to know and enjoy, are the reasons we all do love what we do. You are already missed and we like to serve you again in the future. PS. Ms. Missy can ride the bell cart anytime and I have more biscuits for her :))

"clean comfortable rooms and friendly staff"

5
16/07/2017

excellent room, clean and comfortable. staff was very friendly and in a good quite location. Bedding was clean and comfortable, good internet, and ice machines that work. check in and check out was fast . always enjoy staying here. .

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you so much for taking the time to review our hotel! We are so glad to hear that you enjoyed your stay with us. I will pass on the compliments to our staff! Thank you for staying with us al the time and we look forward to your return.

"Best Service In Town"

5
12/07/2017

We were in town for the Dixie Youth League Baseball State Tournament for 4 days. The hotel staff was absolutely amazing to the parents as well as all the boys. The hotel is older, but has been upgraded and is very clean. The staff sought us out on a daily basis, and even worked with us to add an extra night. I don't feel that I can say enough good things about this hotel and the service that it provides.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us at Best Western River City in Decatur, AL. We are so glad that you enjoyed your stay. All my staff have been asking about the "Stars of Valley School". We wish you the best luck on their future journeys, and hope to have you guys with us again. Go Valley School!!!!!

"Best Western Decatur Alabama"

4
11/07/2017

Great staff, courteous and friendly.Breakfast foods with lots of choices. The food was hot and the staff goes the extra mile to make sure the overall stay is pleasant. I would recommend this hotel for business and/or pleasure.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear that you enjoyed your stay with us. I am glad to hear that you enjoyed our breakfast selection. I will make sure to pass your kind words to our staff. We hope to serve you in the future and looking forward to your return.

"4th of July stay"

5
10/07/2017

The general manager did a good job in setting up this reservation for us. It was a spur of the moment thing and she helped get this set up with no problems. The room was very clean and spacious. Had plenty of room and was quiet. Was an easy check in and the express check out was good.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review our hotel. We appreciate your kind words. My team and I are glad to hear that you enjoyed your stay. Make sure to call me next spur of the moment you have please. We look forward to your return.

"River City Delight"

5
06/07/2017

The Best Western River City Hotel in Decatur, AL is a pleasure to visit. The staff here is the best! Everyone is friendly and make you feel like you are at home. If you need something, all you have to do is ask. Keep up the great work!

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you so much for taking the time to review our hotel. We are so glad to hear that you enjoyed your stay with us. We take pride of taking care of our customers and it is a pleasure to us to see happy , satisfied faces. I will make sure to pass alone the compliments to my staff. We hope to serve you in the future and looking forward to your return.

"Exceptionally Friendly Staff"

5
02/07/2017

I spent 7 days with my newborn son at this property while visiting family in the area. I typically stay at another hotel, but they didn't have a room available for the length of time I needed. i would gladly go back to BestWestern. The best part of my stay was the friendliness and helpfulness of the staff. Traveling alone with a newborn was very stressful and they were eager to help in any way I needed.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you so much for taking the time to review our hotel Ms. Julie. We know you have your hands full with him, but means a lot that you took time to compliment us. All my staff says hi to you and the handsome baby. We hope to serve you in the future and looking forward to your stay.

"well named hotel"

5
12/06/2017

it was a very pleasant and clean place to stay. The staff was friendly. Rooms were comfortable and clean. There was a very nice selection for breakfast.. It was easily accessible from the highway.. Kids loved the swimming pool. Grandma loved the beds.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for the great review. We appreciate your business and our staff will be proud to know you appreciated their efforts. We hope to serve you in the future again, and looking forward to your return.

"Very good for the money"

4
06/06/2017

What the hotel Blackton bells and whistles it more than made up for in their staff. We found them to be very helpful, very knowledgeable, and eager to go the extra mile. The only flaw that I could find is in the food. But that's the same for all best westerns as the Siri of the same food in the morning.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us at Best Western River City in Decatur, AL. We appreciate your positive feedback. We take pride of helping our customers, and to us it is not a job but pleasure to help. I apologize that we did not meat your expectation with our breakfast and I am on the look out for new ideas. We thank you for your business and look forward to serve you in the future.

"Good hotel "

4
21/05/2017

This hotel is conveniently located but it can be difficult to access it or exit, depending on where you are coming from or going to. The room was fine but because it faced the Main Street there was a lot of road noise in the room much of the night. The breakfast buffet was certainly adequate.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us, and we appreciate your kind words. We are glad you enjoyed the breakfast, but sorry that a lot of road noise bothered you at night. We will make sure to get a room facing different direction next time around. We hope to serve you in the future, and looking forward to your return.

"Girlfriends Getaway"

4
30/04/2017

We stopped here for an overnight stay on our way down to Gulf Shores. Southern hospitality was out in full force from our arrival to departure time. They have cookies and coffee in the lounge to enjoy upon arrival. Nicely updated hotel. The only 'issue', it isn't right off I-65, but the only one that had rooms available! Enjoyed our overnight stop here and would stay again.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for your feedback regarding your stay at Best Western River City in Decatur, AL. We are thrilled that you had a great experience and enjoyed the southern hospitality. Thank you for staying with us, and we look forward to your return.

"Almost like home!"

5
14/04/2017

This hotel is in a great location in Decatur. The staff was positive and upbeat and always had a pleasant greeting for us whether we were coming in or going out. Krishna was of great help to us with poise and excellent customer service. We were late sleepers so we didn't have breakfast except one morning and there was plenty to choose from and everything looked fresh. The entire staff offered assistance to us if we were carrying out items or bringing them into the hotel. Now that is very unusual! The housekeeping staff even offered help! They were great, too, providing very clean rooms and any supplies that needed replacing EVERYDAY. Some hotels I've stayed at only provide shampoo, tissues, in-room coffee supplies, etc. upon your arrival and don't replace them during your stay; just towels and trash bags. One thing that made me feel safe was that the property was very well lit at night. I was not afraid to go to the car to retrieve something in the dark. There are lots of restaurants close to the hotel, too. You should not go hungry in this town. We won't hesitate to stay here the next time we visit family in the area. Thanks Best Western folks for making our stay very enjoyable.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us. We're so glad you enjoyed your stay at our hotel and we greatly appreciate your kind words. We believe that positive and caring staff is any hotels strongest selling point. Guest feedback is the best way to determine if we are meeting our customers expectations. Knowing our customers felt like home will make our team very proud. I will make sure Krishna and rest of the staff are acknowledged and thanked for their efforts. We hope to serve you again and looking forward to your return.

"Great service,Affordable and clean."

5
11/04/2017

Service fantastic. We arrived at night. Krishna from the front desk was very helpful. The room not only clean, it smelled clean. Breakfast healthy and tasty. Stephanie personally served coffee. I saw her preparing a waffle for a little kid and helping a couple with their grandchildren. Elaina was been trained, yet offered great service.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us, and we appreciate the positive review. It's great to hear positive comments about individual staff members. Krishna and Stephanie are shining stars and Elaina is the great new edition to our team. I will be sure to pass on the kind words to my staff. We hope to serve you in the future and look forward to your return.

"Great hotel"

5
07/04/2017

Going to use this chain of hotels as often as possible as they are so neat and clean and beautiful. I found them very comfortable and spacious and liked the decor as well. This one was a little further from our route but worth the extra drive. Would like to have restaurant in property though.

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review Best Western River City in Decatur, AL. We are so glad that you drove the extra miles to stay with us and your stay was comfortable. We hope to serve you in the future, and looking forward to your return.

"Last minute decision "

5
04/04/2017

I was working in the area and could not decide wether to stay the night. After visiting the hotel, I knew I could stay the night and be more productive the next day. The staff (especially Curlie King) were very helpful! She was great!!

Seyma N, General Manager at Best Western River City Hotel, responded to this review
Thank you for taking the time to review us and we appreciate the positive review. Ms. Curlie is a shining star.....I'll be sure to pass your comments along to her. We hope to serve you again in the future and looking forward to your return Thank you for your business.

"Best staff ever!"

5
03/04/2017

Everyone was extremely nice and helpful! Great staff and I saw why after experiencing the manager. We got upgrading to a room with a jacuzzi and welcome bags. She did not have to do either. Housekeeping was really polite and checked on us whenever we walked by them. Definitely a great experience for us both!

Seyma N, General Manager at BEST WESTERN River City Hotel, responded to this review
As a General Manager of the hotel, I appreciate your positive comments regarding our performance. We strive to be the best hotel for the value and quality. We hope to serve you in the future and looking forward to your return. Thank you for staying with us.

"Business with Pleasure."

5
30/03/2017

The room was clean and comfortable. The cleaning staff was supportive and accommodating to my needs and wants. There was a hot breakfast with various choices of food that was cooked on site. The cook asked me if I needed any specialty foods. The front desk people were also accommodating. The hotel was pet friendly too. Other guests were quiet when they were going in and out of their rooms. It was a positive experience all the way around.

Seyma N, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for taking the time to review the Best Western River City in Decatur, AL. Your feedback is greatly appreciate it, and we are glad it was a positive one. We hope to serve you again. Thank you for staying with us.

"Great Staff, Clean, Good Breakfast"

5
14/11/2016

I stayed there on business several times the last year. The staff, cleanliness and breakfast are all great. I mentioned they did not have my favorite, grits, last week and the next morning there they were. They even offered to make some the first day but I declined.

"Friendly courteous service. Cleanliness"

5
08/11/2016

Have stayed here several times and found the staff to be very friendly and helpful. Rooms are clean. Nice breakfast in the morning. Room prices are very reasonable. Close to where I need to go for business meetings.

"5 Plus Fire alarms is less than 24 hours"

1
29/10/2016

Fire alarm went off more than 5 times in less than a 24 hour period. No rest with constant fire alarms sounding off and strobe lights. Lights flashed for over 1 hour on the last time it went off. And btw there was no fire. Also old blood stains on sheets.

"Great Girlfriend Getaway"

5
25/10/2016

Antiquing with a friend in the great state of Alabama. Stayed here for 2 nights. Room very nice and clean. All staff were very nice and hospitable. Great breakfast. Definitely recommend this hotel. Will stay here again.

"Pure Delight!"

5
21/10/2016

I am very very pleased with my at stay the Best Western, River City Hotel. I haven't expereniced customer service like this in along time. The staff has really restored my faith in it. My room was a King deluxe w\\ jacuzzi. Very clean and inviting. A totally relaxing experience. The room included mircowave and fridge.The pictures on the website honestly doesn't do the room justice. The breakfast was really over the top. Definitely not the typical continental breakfast. I will most certainly return. As well speard the word about BW, River City Hotel. Thank you to the Management and staff.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
We appreciate your feedback on your most recent stay at the Best Western River City in Decatur, AL. We strive to be the best and it shows in our staff. Looks like we need to take some new pictures for the website. Thanks for your comments. Hope to see you again.

"Great place to stay!"

5
15/10/2016

Check in was quick and easy, rooms were very clean and comfortable. Staff was friendly and very helpful. Normal breakfast, but the staff managing the breakfast was friendly, kept food re-filled and fresh, kept tables and area clean. Very quiet location. Close to restaurants and shopping. Price was right, and will definitely stay here again.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for staying with us. We appreciate your feedback on your stay. We share all comments with the staff. They love it.... Thanks again.

"Good value and friendly management"

5
06/10/2016

I have never traveled to this part of Alabama as we brought our boys cross country team from Dacula, GA for a race. This hotel is in the middle of mostly nowhere and there was some construction going on all around it but the customer service and quality of our stay was very good. Seyma was my contact from beginning to end and she was fantastic. It was a good team hotel with a fair price.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for your most recent comments. Our staff loves feedback. Seyma is truly a Superstar....... Safe travels.

"enjoyed our stay, friendly staff"

5
24/09/2016

we felt welcomed and at home at this wonderful hotel...plan to return. the staff was very helpful and the free breakfast was delicious. It's dog and cat friendly but I didn't bring my pet. No traces of pet odor in my room or in the hotel in general!

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you so much for your comments about your recent stay at the Best Western River City in Decatur, AL. Our staff loves to get feedback from our guests. I will pass yours along for their wall. We are one of the few pet-friendly properties in Decatur, AL. We hope to see you again very soon. And please bring your furry friends.

"average hotel stay"

3
18/09/2016

Hotel was average in quality and amenities was there. Clean room just remodled, had fridge but no microwave. Eating places was in good walking distance. Hotel staff was average and tried to be helpful but could look more professional .Internet was not as good as I needed, but I finally got what I needed completed.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for your recent response about your stay at our hotel. I am sorry that we could not do more to "WOW" you during your stay. Our property and our staff try our hardest to be a top notch operation. Please on your next visit give us another opportunity to show why we feel we are the BEST.

"Awesome Service"

5
15/09/2016

Would like to thank management for the their services especially with the help of Marissa, Ashley, and Sherry. I would stay here again. Continental breakfast was prepares very well. No problems with anything. Cleaning service did an outstanding job keeping up with the cleaning of my room.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for all your positive comments about your stay at Best Western River City Hotel. Our staff will enjoy seeing all the comments on the wall. We can't wait for you to return again and stay with us. Thanks again.....

"Great pet friendly hotel!"

5
05/09/2016

We were in Decatur to attend a funeral of a dear friend and were unable to find a dog sitter back home. So Fido came along and while we might have been able to leave him in the car during the service, it was way too hot that day to do so. We explained the situation the assistant general manager, Selma Njubigbo, and she said not to worry; she and all the staff have dogs and they would gladly care for our pooch. So not only did our dog, Gus, get a walk, he also enjoyed some dogie treats. We visit Decatur at least twice a year and this Best Western is our go to hotel for all future overnights.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for your comments about your recent stay at Best Western River City Hotel in Decatur, AL. We are very fortunate to have a wonderful staff that is lead by Seyma. Her concern for everyone's well being is at the top of the scale. Even our furry guests. We look forward to having you back at our hotel in the near future. Thank you again.

"Returning Customer"

5
27/08/2016

I was very impressed with the cleanliness of the hotel and the friendliness and professionalism of the staff. I would definitely stay here again. It was a little off our course of travel, but worth the detour.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
We thank you for the kind words about our Best Western River City Hotel in Decatur, AL. Our staff takes a lot of pride in the hotel and our guest's satisfaction. I will pass along your comments to them. We look forward to your next stay with us when you are in Decatur. Safe travels to you.....

"Last minute trip"

5
23/08/2016

We had to make a last minute trip to AL for a funeral. Not having any one to watch our sixteen year old dog, we had to bring him. The manager was so nice to see that our dog was safe while we were gone for a couple of hours. Can't say enough about the wonderful staff here. Nice rooms too. This will be our new home when we visit Decatur AL.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for your recent comments about your stay at the Best Western River City Hotel. We appreciate our animal friends very much too. I will pass your words on to my wonderful staff at the hotel. Hope that you visit again soon under more favorable conditions. Safe Travels.....

"Clean Staff, Courteous Rooms"

5
08/08/2016

My wife and I stayed here for a last minute, one night getaway for our 17th anniversary. Long story short, we enjoyed our stay. Room and staff were very nice. The bed was a little firm for my liking, and the AC could've been colder. The AC goes down to 60, but I like a room as cold as a meat locker and a mattress so thick with memory foam, it reminds me of every stupid thing I've done or said since the age of 11. Don't judge me....

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
I appreciate you choosing us to celebrate your wedding anniversary. I further thank you for all your kind comments. Looks like you'll be happily married for many years to come. We'll get the room cooler for you next time..... Happy Anniversary !!!!!!

"Phenomenal Staff"

5
08/08/2016

It's clean and comfortable but what sets this place apart from most other hotels I've stayed at is the staff. They are very attentive, very professional and very pleasant. I wish I could transplant them to some of the places I stay at more regularly. This hotel is a bit more expensive than some others in the area but it's worth the extra cost. I wouldn't hesitate to stay here again.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks for your recent comments about your stay with us at the Best Western River City. I also, very much appreciate your kind words about our staff. They are what makes the difference with our guests. They all have a great attitude about their work. You see the joy in the faces everyday. We look forward to you staying with us again on your next venture to Decatur, AL. Safe Travels.......

"Great staff, hotel building is a little tired"

2
05/08/2016

We stayed at the Best Western July 12 - 14, 2016. We arrived very late in the evening and the hotel was packed for an area tournament. We were given a room on the third floor that smelled of mildew, the bathroom ceiling tiles were stained with mold/mildew (photo below), the toilet area and adjacent wall had brown and yellow stains, bedside table was sticky, etc. We asked for a new room and showed the clerk our issues. He was so kind and immediately agreed the room did not meet their standards. We were given a room on the first floor. It appeared cleaner than the first and being so late, we took the room. The smoke/CO detector on the wall near the entrance was beeping so my husband had the clerk come again. Switched the batteries out and an hour later the beeping stopped. My daughter went to take a shower and the tub would not drain - she was ankle deep in water and long hair - not hers. The toilet also did not flush properly. Curtains in our room were stained (photo below). When we went to bed, we found the sheets and mattress pad were stained (photo below). At that hour, there was nothing we could do and no rooms left, so we stayed. Up early the next morning and spoke with the desk about the plumbing issues. The manager was just mortified and apologized and comped one night of our stay. With the entire hotel booked, there was no other room available so we set out to find a different hotel. Everything in the area was booked! Finally found a room, for the night of the 14th, in Huntsville at the Springhill Suites (recently opened) for $109/night we were paying $114/night at the Best Western. Overall, I felt very safe, parking lot was well lit, food was close by, easy on/off the main road, the staff was great and never once gave us a hard time when we pointed out issues - they did everything they could to help us but being fully booked had no where else to put us. Last to arrive gets what's left! Other people we talked to also had issues with mold/mildew and left for other hotels, but many had clean rooms and working plumbing. Would I stay here again? Yes, but I'd ask to see the room or request a specific room number if you're familiar with the hotel.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks for your recent feedback about your stay last month. We pride ourselves on being one of the Best hotels in the area. Obviously we miss the ball with everything on your stay. We are finishing up an overall Product Improvement Plan that will be completed within two weeks. I am so sorry for all the problems that you encountered but I am glad that we attempted to respond to the ones that you pointed out to us. Please allow us another opportunity to show you why we are one of the "Best" on your next visit to our city.

"Always a Excellent Stay"

5
01/08/2016

All of our trips lo the Best Western in Decatur, AL are always special for many reasons. The customer service, comfort, and quality of stay are just some of the reasons. One of our main reasons for staying at Best Western River City, it is that our 11 year old cockapoo loves riding on the bell carts and being a bel dog. This trip was extra special because 6 months ago, she was diagnosed with adrenal cancer and one given least than one month to live. She is still kicking and enjoying her life. Her vet told us give her what she wants and to let her do what she loves. Thank you, Best Western River City. We would like to also thank Marie Allen for her customer service excellence.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks for your comments about your recent stay at the Best Western River City. We are so sad to hear about your loved one who is our favorite Belldog. We appreciate you staying with us while in Decatur. I will pass along your wonderful words to our staff. Looking forward to seeing you in the future.

"Friendly Staff"

5
31/07/2016

Our family stayed one night on our way south to Florida. We checked in, went to our room and found that our adjoining door didn't lock. We called the front desk and they were so kind and got us another room. We then needed more towels and again, they were so accommodating. The next morning at breakfast the staff went above and beyond. I believe this is the best customer service I have ever had in all my years of staying places. Everyone was friendly and went out of their way to make sure we had what we needed. I know we won't be heading in that direction again, but if we were would stay again! The facilities were clean, however some things slightly outdated. This really didn't matter to us due to the treatment we received.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks so much for all your kind comments about the Best Western River City. I'm so sorry for the problem with the adjoining door. Maintenance was able to repair it the next day. Our people are what makes us special. I will share this with my entire staff. After all it's usually all about the people and mine are the "Best." Safe travels to you and your family. Thank you for choosing us while in Decatur.

"My go to hotel in Decatur"

3
30/07/2016

Hotel is now smoke free. Yes! Rooms are always clean, this room needed update/remodel. Bed was pls and lumpy. AC worked great. Breakfast is always good here. Keep up the good work. Staff has gotten a little lacks lately. Hotel is centrally located for me so that is a plus.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank You for your comments. We are almost finished updating all of our rooms. I'll share all your feedback with my staff. They pride themselves on being the "Best." I appreciate you choosing us while in Decatur. We will continue to improve in every way. Thanks for staying with us.

"Extremely friendly and welcoming staff"

5
18/07/2016

The Decatur Best Western has some of the friendliest hotel staff I've eve encountered. They always had a "hello", a wave, asked about our event and seemed truly interested. I often don't eat the free hotel breakfasts but this breakfast was different. The eggs had plenty of flavor, biscuits tasted homemade, as did the afternoon cookies!

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
You've found out one of our secrets, great food.... Thanks for all the great comments. Our staff is truly one of a kind and loves to get feedback like yours. We hope to get a chance to be your home very soon in the future. Thanks again....

"Great......with a very friendly welcome !!!"

4
18/07/2016

This is the second time I've stayed at this location. Each time, my family and I have stayed for the week and have had no issues what so ever!! the room was clean, the staff was great. Breakfast was great, actually much better than the average hotel breakfast. Great beds! Even with a lot of kids in the hotel, it was quiet We were in town for an event at the Jack Allen Soccer Complex. The location could not have been better. This hotel is a great choice for folks looking to save a few dollars without giving up any of the comfort you want when on the road. If you're going to an event at the Soccer Complex this is the nearest hotel. For driving, its easy in, easy out. I will definitely be back again when I'm in the area.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks for your kind words. Your group is by far and away one of our favorites. Ya'll are just such a class act. Hope that we get to host in future years to come. Safe travels.....

"Great stop-over!"

5
17/07/2016

From GA and just traveling through. Decided to stay based on reviews. Great hotel! Clean room. staff friendly. Great breakfast....sausage gravy and biscuit was my fav. Would def. Recommend! Good rate.

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks for your comments. They are so thoughtful. Our staff loves to here from our guests. That's why we are all here. We hope to see you again in the future.

"Stay here weekly"

4
12/07/2016

Great place to stay with great staff. I stay weekly for business and it's very welcoming on arrival. Early morning hot complementary breakfast for those who leave early and don't have time to stop elsewhere. Beds are comfortable and relaxing. No in house Gym, but they do have a membership to a huge athletic center/gym. (Decatur Athletic Center) Similar to Gold's. But overall great place to stay with easy convenience to food and shopping. And did I mention the staff. Good ppl

Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks for the positive comments. Our staff loves to here from our Regulars.... Without you we'd be just another hotel. Our guest are what make it special every day. I will post your comments on our wall for all to see and look forward to your safe return next week. We'll never take you for granted, you're family to us..... Thanks Again.

"Wonderful stay"

5
10/07/2016

We enjoyed our short stay in Decatur, AL on our way to Panama City Beach, FL. From our greeting upon arrival to our checkout was all great. Every employee was very outgoing and personable. They have a nice breakfast area and the food was great. Our room was very clean and well kept. We will stay here again if we ever pass through again. Thank you!!

"OK Best Western"

3
25/06/2016

This would be a much better Best Western if the location looked better. There is a really run down trailer and house right next to the hotel which does not make the hotel seem safe, and while we were there a guy was begging for money at the back entrance and it appeared he was trying to get into the hotel .Security was not too good. The staff was very nice and hotel was pretty clean, but lacking on amenities such as shampoo, etc.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks for your reply. I am so sorry that you experienced our hotel when it wasn't looking it's best for you. We strive to provide a clean, comfortable & safe environment to all our guests. Please give us another opportunity to show how can do this for you.

"Another wonderful stay!"

5
24/06/2016

This was our second visit here and it is still a great place to stay. Everyone we met was so friendly. Crystal who runs the breakfast area is top notch and such an asset to this hotel. One of the best breakfasts with many good choices. Rooms are clean, beds comfy, good AC that kept us cool. Room had fridge and microwave. Nice outdoor pool. The hotel is pet friendly and there is a large area to walk dogs. The hotel is close to many restaurants just a short drive away. We really enjoyed our stay here.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks for your kind response. Our staff will be excited.

"First but not last Best Western stay"

5
06/06/2016

My girlfriend and I chose Best Western because of the jacuzzi tub in the room, and the full breakfast offered in the mornings. The AARP discount was another plus. We found the hotel staff to be very friendly, the room clean, and overall had a very nice experience. We have already discussed future trips together and will look for Best Western wherever we go.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank for your gracious comments. I will pass them along to our staff. I hope that you stay with us on your next trip to Decatur, AL. Safe journeys to you in the future.

"Great Place to Stay!"

5
04/06/2016

Friendly and accommodating staff, comfortable beds, CLEAN, w/ small and appreciated perks you wouldn't expect from a smaller hotel. Very close to all shopping venues and within walking distance to Logan's Restaurant. Nice breakfast choices and small but clean outdoor pool for kids. Good family choice.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for all your nice comments. I will pass them along to my staff. We hope to see you again.

"Cross country meet"

4
31/05/2016

Decatur, Alabama is a very small town. There is nothing to do in there. We went there for a national cross country meet for my son. The hotel was ok, don't expect much. Friendly staff, affordable. Because of the national meet most of the hotels were sold out. They allowed us to bring our big dog and our room had a kitchen.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
We are glad that you stayed with us. Your big dog was special too. Can't wait to see you next meet that your son has.

"Overnight trip"

4
30/05/2016

Room was nice and clean, we were in a handicap room as that was all that was left. Bed slept good, but could use newer pillows. Staff was super nice. Manager answered all our questions gave us a map to where we needed to go and recommend a good place to eat. Had to wait on them to finish cooking breakfast as there were a lot of people waiting to eat. Food was good just slow coming. All in all a good stay.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Sorry for the pace of breakfast. Hope to see you again in the future. Thanks for staying with us.

"Always a Excellent Stay"

5
19/05/2016

My mom and I travel with our dog Missy who was just receive a diagnosis of cancer 4 months ago. We were told by her doctors to do what she wants to do and feed her what she wants. That is why we like to stay at Best Western, the staff is wonderful, Missy gets to do what she loves in being a bell dog, and beds are fabulous. The Best Western River City is the best...We go to Decatur, AL to see my mom's cousin and listen to him preach. We always stay at this hotel and have a wonderful experience and this time was no exception. Thank you to the staff for a wonderful experience.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks for staying with us Shalayne. We appreciate you and your Mom staying with us so often. We look forward to your next visit. I'll pass your comments along to our staff.

"Nice - except for the smoke odor"

4
19/05/2016

Really nothing to complain about, other reviews seem pretty much accurate. The only real issue we had was the pervasive smell of cigarette smoke in our room - clearly this hotel, at some point in the recent past, allowed smoking in the room and there was little effort made to either clean or replace the carpets. Rooms are terribly lacking in electrical outlets and/or USB ports for charging phones - the only way we could charge 2 phones at a time was to unplug one of the lamps. There's no TV guide anywhere in the room so finding the channel you wanted was a crapshoot. And the water in the shower, as is typical in many hotels, couldn't decide whether it wanted to be scalding hot or ice cold. The continental breakfast was typical and good enough that we didn't feel like skipping it and going out instead. The room was generally quiet, but the occupancy of the hotel was very low while we were there. Overall, we got what we paid for and I'd probably stay there again, though I'll know the next time to inspect the room before accepting it.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Sorry for the smell that you encountered. We should have new draperies in place very soon and I have a vendor lined up to clean all the carpets on that floor next week. Thanks for your comments.

"Dog Friendly"

3
24/04/2016

One of the few hotels left in the United States that are dog friendly they even have bones waiting at the front desk at check-in. Overall it is very nice best Western a small outdoor pool was clean. Breakfast was your typical fair of biscuits sausage gravy, sausage, eggs, potatoes, waffles that you can make, bagels, mini muffins, juices, coffee milk, fresh fruit, bagels, and yogurt. We stayed in the king suite room 303. Overall nice refrigerator froze the drinks and did not use the microwave. The only negative regarding this room is that the lights from the parking lot shine into the room and the drapes do not shut the light out. We always bring our pillows and I would recommend you to be the same as the pillows were rather lumpy. The employees were all very friendly and courteous. It was near all the restaurants. Out to the main road and take a right and you will hit fast food and sit down restaurants. Walk across the A small yard area to Logan's steakhouse. Overall I was very impressed as we normally do not stay at best westerns this one was one of the best.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for your business and your kind review of our property. We appreciate how important your pets are and welcome them. All we ask is they not be left unattended. We hope you and your extended canine member of the family stay with us again at the next opportunity.

"Every employee was very kind"

5
18/04/2016

Every employee that I came across was very friendly and kind and I felt that each of the employees, from the check- in staff to the cleaning staff, were sincerely wanting to make sure my stay was pleasant. I would recommend hotel based on the staff.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
We greatly appreciate your kind and generous review. We believe that a positive and caring staff is any hotels strongest selling point. Its always rewarding when we get confirmation directly from the customers we are trying to impress that our efforts are noticed.

"family emergency"

5
17/04/2016

Great customer service. The staff is some of the friendliest and helpful we have ever experienced. From reservation to checkout, after extending our stay, they were excellent. I highly recommend this Hotel. Also excellent breakfast.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for commending our staff on their customer service. They take pride in making our guests feel welcome and will appreciate the acknowledgement. We hope to be able to accommodate you on your next Decatur trip which we hope is for positive reasons rather than a family emergency.

"Personal"

5
14/04/2016

A bit difficult to find at night and in the rain. This hotel is next to Logan's Roadhouse. It also serves a great free hot breakfast and has free wireless internet. WE would definitely stay here again and would recommend it to friends.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank for taking the time to complete a survey on your experience at our hotel and thank for your business and the positive review. We appreciate your recommendation to friends and hope we have the opportunity to serve you again in the near future.

"Very nice stay!"

5
11/04/2016

Cannot say enough good things about this hotel! Best pet friendly hotel I've stayed at thus far. Very nice and clean rooms. Excellent breakfast. Shanna was great while making reservations. Lawrence was very friendly during check in and check out. Kristin kept our room neat and tidy. Lana was very pleasant each morning in the Commons area while she kept an eye on the breakfast items. Will definitely stay here again in the future!!!

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you so much. We do appreciate your business and as you are probably aware we welcome your extended furry family members. In fact we look forward to seeing them. It was nice of you to mention some of our associates by name. They will enjoy reading your comments. Hope to see you again soon.

"Thanks for accomodating the ENTIRE family!"

5
03/04/2016

This was the first time we traveled with our pet. We were so impressed with this facility! Clean, great people, and a treat for our Dachshund at the front desk! Thanks for making our travel with our dog much easier than we anticipated!

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks. We like to think were not just a hotel that accepts pets but rather "A Pet Friendly Hotel". We welcome pets and only ask that they keep there humans on a leash and don't let them wonder out of the room without them.

"!!!!!I have great nights !!!!!"

5
01/04/2016

That's the best hotel to go to.. when I am in town Decatur al Best Western River Hotel I love their beds they too soft . I don't be wanting to wake up out the bed a big Thanks ???????????????????????????????? oh I am the cookie monster ????????

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Cookie monsters are appreciated. If you keep eating the cookies we'll keep cooking them. Thanks for the great review.

"Great Nights Sleep"

5
21/03/2016

When I stay here I always get a great nights sleep. I am a BW Rewards number and get upgrades. I especially enjoy the big jacuzzi room. The cookies are great and the staff is very friendly. Thanks Seyma and Ms. Marie.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks for the kind words. Were always glad to upgrade BW Rewards members when we have availability to do so. Thanks for the business and hope to see you again soon.

"Home away from home"

5
21/03/2016

I stay here with my crew on a regular basis and every time we stay the service is wonderful and very personalized. They know us by name and it is nice to feel at home when we travel so much. Seyma is a wonderful help and always very courteous, polite and professional. We appreciate the clean rooms, wonderful breakfast and smiling faces such as Lawrence at the front desk. Always very happy and friendly. If you are staying in Decatur, this is the place to come and enjoy. We will continue to stay here. Thanks Best Western River City for your wonderful service.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
We love to serve all of our guests but the ones we get to know who stay with us frequently are special and we hope we're making you feel at home. Without guests like yourself we wouldn't be here so keep coming back. We appreciate you.

"Great stay!"

5
21/03/2016

After arriving late for my reservation at the best Western in Decatur al I was greeted by a wonderful staff..they made sure all my requests were met with a smile!! One employ in particular (Seyma) has gone above and beyond in every way to make sure my stay has been WONDERFUL!! I will make sure I stay nowhere else when I'm in town and highly recommend the Best Western in decatur!

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks. We appreciate your business and your great comments. Seyma is definitely a star on our team and she'll be proud to read your review which I'll share with our team.

"What a fun stay "

5
21/03/2016

Wow, I came in here after a stressed out drive and didn't know what to expect. The place was great. I met the front desk person and she was super friendly and made me forget about my drive. The rooms are reasonable, super comfortable and very clean. I woke up refreshed and went down to the kitchen and had great coffee and a tasty breakfast. If you are going through Decatur you must come here.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
We really appreciate the positive review and we're glad we met your expectations and look forward to your return to our hotel. We try to be the hotel you look forward to visiting.

"Amazing Hotel"

5
20/03/2016

When I stay here the breakfast was amazing the front desk person was very polite I think the red head lad...very well mannered and the place was all together great.Perfect for family I will greatly come back I was a guest of the double tree but the employees at your hotel are just outstanding and very friendly that makes me want to come back even more and I greatly appreciate the Best Western... GOD BLESS and have a great day

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
God Bless you as well. Our staff will be pleased to know you felt they were friendlier than the Double Tree which normally charges $ 40 or $ 50 a night more than our Best Western. We keep emphasizing in our training that people prefer to stay where they are treated the best rather than where they are charged the most and while you'd think that would be the same place it seldom is and customers have a way of gravitating to people who appreciate them. THANKS FOR PROVING OUR POINT ! We hope to see you again on your next Decatur visit.

"In town due to death in family"

4
20/03/2016

They let us check in early and were very friendly and helpful to us. We will probably stay here the next time that we stay overnight in the area. Rooms were clean and the staff was friendly.The front desk person told us about places in the area that we could get a discount for dining by mentioning where we were staying.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for the praise and kind words. Our condolences regarding the death in your family. We hope to serve you again and hope your next visit to Decatur is under better circumstances

"Linens Not Provided"

3
20/03/2016

I was very upset to note that we paid for a room with a king bed and a fold out couch, and when it came time to set up for the night, we were not provided with sheets or pillows for the fold out couch in the room. My husband had to go down and ask for some. In the morning when we went to take a shower, we also noted that there was only one towel in the whole room. Instead of wasting more time to go down to ask for more towels, the three of us shared a towel. I would expect in a room with a king bed and a fold out couch for there to be more than one towel in the room.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
As I mentioned in an earlier communication, there should have been at least three towels in your room and obviously one of our staff failed to comply with our standard. I apologize for that inconvenience. We cannot provide linens on fold out sofas due to local health ordinances. I believe there is a sanitary concern that unlike the guest room bed which is used on every stay, sofa beds could remain on the bed unopened unused and unchained for extended periods of time. I'm sorry for the inconvenience but it was not necessary to come down to the desk. Had you called requesting towels and linens we should have been able to deliver them to your room.

"Rest-LESS"

1
09/03/2016

I was in town for business. After driving 6.5 hours, needless to say I was exhausted. The guests in the next room (with adjoining door) were either fighting or something else ALL NIGHT! The last argument between them was at 05:40 am. When front desk staff was told of the incident, they did not seem very sympathetic, and when told if the same guests were in that room for my second night stay, I wanted to move rooms I was told "I don't know about that, I will have to check with somebody on day shift" UNACCEPTABLE!!!

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Jody, You may have received my response to a similar post on our Best Western site where I had asked for some clarification on your communication with our front desk. I see that the clarification I was seeking is noted in your comments above. Based on your explanation above I would have to agree with you that the response you received from my staff was very "UNACCEPTABLE". I will deal with the staff member who failed to respond properly but our credibility demands we make an attempt to rectify our failure to take appropriate action and provide an acceptable level of concern at the time of the incident. Your experience is personally embarrassing to me as the manager of the hotel and it does not reflect the level of service and accommodations that we normally strive to successfully achieve. I am instructing our accounting department to send a refund check for one nights lodging to your address and I sincerely apologize for the inconvenience. This type of thing seldom if ever happens at our hotel but it did and I hope our effort to make amends is accepted as a good faith effort on our part. If you ever come through Decatur in need of lodging in the future I would welcome the opportunity to accommodate you at no charge for the chance to show you how well we normally perform.

"Solid value"

4
08/03/2016

We had a one night stay for two adults and found the hotel to be clean, pretty decent location, pool and price was very fair. Breakfast was an added bonus, of hot eggs, sausage, fruits, plus the typical continental stuff. We would definitely stay here again if in the area for the overall value.

Jim L, Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for choosing our hotel. We appreciate your business and we are glad you found our hotel to be a great value. We hope to have the opportunity to serve you again in the future.

"Worth every penny - a great stay!"

5
04/03/2016

We spent last night at this Best Western, and to be honest, we were shocked at how much we enjoyed our stay. The room was clean and much larger than we expected. It had an extra upholstered "reading" chair, plus another table with two chairs for eating, etc. The bathroom was quite large, and there is also an extra "bar" sink, microwave, and refrigerator outside the bathroom. The staff have been delightful. Very welcoming front desk person last night, and we enjoyed the free hot cookies and coffee/tea that was in the lobby. This morning, the breakfast buffet had all sorts of cereals, breads, waffles, four types of juice, etc. The hot items included biscuits, sausage, gravy, two types of scrambled eggs, roasted potatoes, etc. The sweet, polite African-American lady who was in charge of breakfast was in constant movement - cleaning, refilling items, checking on everything. Very impressed by her work ethic! She could teach younger workers a thing or two! We have absolutely no complaints about our entire stay. So glad that we chose this Best Western. Great value for the money! (P.S. We came in from the north (from 65), and we were unfamiliar with the area. It didn't feel like there were any restaurants, etc. on our way in, but NO WORRIES! Just past the hotel, to the south, there are tons and tons of nice restaurants, movie theaters, fast food places, etc.) This is a great place to stop on the way to Florida.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you so much for taking the time to write a review on our Best Western River City of Decatur Alabama. We are glad you found the experience at our hotel worth noting. We're actually ecstatic about your unsolicited praise as positive guest feedback is the best advertising any hotel can ask for. It's interesting that you mentioned we were a great place to stop on your way to Florida. We seem to get a lot of guests from or near the Chicago area in route to Orlando and we've calculated that via I 565 we're right around half way between the two making it an 8 or 9 hour drive from Decatur to both locations depending on depending on how fast you drive.

"Great Deal for Quick Overnight. "

5
16/02/2016

On our way to Florida and stayed here. Got awesome rate (@$83 for 3 people, 2 double beds). Room was very clean and smelled good, which is a big deal for me. Though we were near the highway, the noise was not disturbing. Tons of places to eat. If you like Applebee's, you get a 10% discount with your room key (same deal with an IHOP down the road). Best thing for me..Starbucks down the road!! Would stay again for sure.

"Great Hotel"

5
26/01/2016

I have to come to the Decatur/Huntsville area at least once a month for business and I always stay at the BW River City Hotel. It's always clean and the staff is always friendly and accommodating even when I have made last minute reservations in the past, they have always strived to give me the best room at the best rate.

Jim L, Manager at BEST WESTERN River City Hotel, responded to this review
You just described the secret of our success and why our guests consistently rank us high on Trip Advisor and why we maintain higher occupancy levels than our newer higher priced nationally branded competitors. In your words "...always clean and the staff is always friendly....they strive to give me the best room at the best rate." It's because we appreciate your business and WE WANT YOU BACK! Thanks for letting people know WE CARE!

"Old property competing very well against new properties..."

5
23/01/2016

I was disappointed when a fellow traveler booked us into this hotel when there was a new mainstream property nearby. I was completely surprised by the staff, the cleanliness, the updates, and the value. Colleague also had a good experience. Happy to recommend.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you so much for your candid praise of our staff and our hotel. We also feel we are very competitive against newer properties and you, like many guests we encounter are often surprised by the quality of our staff, the cleanliness of our rooms and the updated value we offer. We actually think we have an advantage over a lot of newer hotels. Our staff knows that it is their effort and hospitality that distinguishes us from the competition. Its true we are not brand new but we have updated, clean and contemporary. Because we don't have that big loan payment that some of the newer hotels are burdened with we can offer our guests a much better price and a much better value for their dollar. Thanks for the recommendation and we hope to serve you again at our Best Western River City on your next visit to Decatur, AL.

"Visit to Decatur"

5
19/01/2016

I stayed at the Best Western in Decatur for two night on a trip to visit friends in the city where I lived nearly 40 years ago and it was a delightful experience. The room was very clean and comfortable and everyone on the staff that I dealt with was extremely warm, friendly and helpful! And I love Best Westerns breakfast buffet!

Jim L, Manager at BEST WESTERN River City Hotel, responded to this review
On behalf of all our associates I'd like to thank you for your business and your kind praise. Creating a positive experience for our guests is everyone's first priority at our Best Western River City in Decatur Alabama. We hope to serve you again at some time in the future and we'll look forward to your return.

"Nice hotel in Bama"

5
13/01/2016

Nice hotel with a very helpful staff. Good breakfast items , not your average continental breakfast at most hotels. Great location with good restaurants and shopping. You definitely get your moneys worth.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
We appreciate your business and are very happy to hear that you enjoyed our breakfast as we do strive to make it a little better than the average fair. Thanks for saying "You definitely get your moneys worth". We strive to be the best and we often tell our guests " There are less expensive hotels and more expensive hotels but in Decatur you won't find a better value for your dollar or a staff that appreciates you more than at ours".

"Very Comfortable, Very Clean and Awesome Staff"

5
04/01/2016

I was on a business trip with a group that required some changes and adjustments. The hotel was very nice and modern, located near eating places and other conveniences and the staff was EXCELLENT and accommodating. They remained flexible to our needs and assured our comfort. I made reservations with the Manager Mrs. Kristi Huskey and she along with her staff Lawrence, Seyma, Hunter and Melissa went out of there way to ensure a Great Stay was had by all. I will definitely book this for our group again if for nothing else the hospitality and the awesome breakfast.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
We're glad we exceeded your expectations and our staff will be excited to know you took the time to acknowledge them by name for their efforts. They take a lot of pride in providing hospitality and are genuinely interested in making our guests feel welcome and appreciated. Thanks for taking the time to write a review. It was our pleasure to accommodate your group and we hope we can serve you again in the future.

"Southern Hospitality"

5
25/12/2015

On our way to Golf Shores best half way spot for us coming from Ohio . We tired and ready to relax .Clerk @ the Desk name Lawrence made it most enjoyable and pleasant check in .Any question we had he gave his advise, we learned a lot in the short conversation we had with him ...if all places could be this much fun to check in I travel more ...on our way back home we stayed there again and we was so happy to see Lawrence there again this time he safe us little money with a coupon out of a magazine he told us about (he did not have to do that but he did ) ...I go there again welcoming....clean....quiet...fresh and good free Breakfast you cant beat it .Any Employer needs to know what a fantastic Employee the have so I am happy to write this review

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for your positive feedback. We are aware of what an asset Lawrence is to our operation and we greatly appreciate his genuine interest in serving our guests. He'll be happy to learn that you praised his performance. Thanks again

"Average stay"

2
22/12/2015

My husband travels year round for business and I often join him with our toddler. The room we stayed in was adequate. The "kitchenette" is a microwave and a mini fridge. The staff was all pretty friendly- especially the ladies that work in the breakfast area. I have a few complaints however- 1) housekeeping ignores the do not disturb sign. Two mornings in a row they knocked on the door during my sons morning nap to ask if we were "staying over". I'm sure that is something they could have determined by contacting the front desk instead of banging on my door during my sons nap and then when I didn't answer the second time this occurred she just used her key and came in. Furthermore when they did clean the room they did a pretty poor job, we had a room with a jacuzzi tub and they didn't clean it, one time they only left us one clean towel (I placed the used ones on the floor so they would be replaced). I have included some photos of the tub and toilet *after* housecleaning services. We will not be returning even though my husband often comes to decatur on business we will utilize another hotel.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
I apologize for the inadequate performance you encountered relative to housekeeping service. Knocking on a door with a do not disturb sign on it prior to check out time on the departure date and failing to adequately clean and supply a room is a serious breach of the standards we train and the level of service we strive to achieve. We have seriously revisited our standard with staff and although we were not able to identify the exact room you stayed in based on the information we had from your comments we did show the pictures you attached to everyone of our housekeeping associates even though we assume the failure may be the result of one person. Never the less everyone understands that there will be serious consequences should this type of failure ever be identified again. I sincerely apologize for the poor level of service you encountered and appreciate that you took the time to bring the matter to our attention so that we could take actions to improve the issue. I would welcome the opportunity to offer a cost free stay on your next trip through Decatur in hopes of winning back your trust and making amends for the prior unacceptable experience. You need only contact me prior to your arrival so that I may verify your prior stay and reserve accommodations for you next trip. Feel free to call me at 256 655 4230 or email me at [email protected]

"Clean, Friendly, and Accommodating"

5
07/12/2015

I work in Decatur, AL on a regular basis. Since I stayed at the Best Western River City Hotel the first time, it is the only hotel I have returned to every time I am in town. The rooms are always clean, the beds are super comfortable and the staff absolutely makes the place more than enjoyable. I hope you all stay here in the future as you will have a completely new respect for this hotel brand. I cannot say enough! Enjoy for yourself. Seyma, Lawrence, Heather, and the rest of the staff are great.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
I will share your comments with our staff as they will be ecstatic to know their efforts are appreciated. Ultimately the guest decides where to spend their money and who is worthy of their trust so we do our best to put our emphasis on the guest with the philosophy that if we do a good job of it everything else will fall in place. For us it doesn't get much better than having a guest validate that our philosophy is working. Thanks again and we'll look forward to serving you on your next trip to Decatur.

"Great place to stay on a long road trip"

5
01/12/2015

Recently, my wife and I relocated from FL to Minneapolis. That's a long drive, so we stayed at this Best Western on the way up. This was a great place to stay after a long day driving. The front desk staff was great, especially Lawrence, who was incredibly friendly and helpful. This property is located a very short walk from a Logan's Roadhouse, and it was nice not to have to drive to get dinner! I would definitely recommend staying here.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
I would like to thank you for your business, for taking the time to complete a survey regarding your stay at our Best Western, for your positive comments regarding your stay and your kind words praising Lawrence's performance. I'll be sure that Lawrence is recognized for his effort and we hope to see you on your next trip through Decatur.

"Great place for a stopover"

4
22/11/2015

We often stay at Best Western hotels and are rarely disappointed. Great spacious clean room, comfortable bed, and a really good included hot breakfast. Very friendly front desk staff, reasonable price. Non-smoking hotels are important to us and this one is totally non-smoking. Easy access, convenient parking.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
We're proud to know that you consider our hotel a great place to stay over and we hope you stay over frequently. We appreciate your business and your comments.

"Very nice and clean, great staff!"

4
21/11/2015

Very nice place, all clean and tidy. All staff were very friendly and helpful, especially the young man that was setting up the breakfast area the morning we had to go to leave for work at 4:45am, we just stopped to get coffee and he nicely offered to bring out food items for us so we could have something to eat, we only had to work until 8am, so we would be back, but very nice of him to offer. This place understands customer service. Would recommend and go back if in town! Thanks

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for your kind comments regarding our hotel and our front desk agent. We appreciate your business and do strive to place guest satisfaction as our number one priority but having a guest confirm our performance is always a source of pride.

"An excellent experience"

5
15/11/2015

I recently stayed at the Best Western River City Hotel on business and found that everything about the hotel was well above average. The staff was very helpful, the room was clean, well furnished and quiet, breakfast was better than average, the price was certainly fair for value received. It's a bit off the interstate, but I will definitely stay here again.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
We couldn't be happier that you found your stay at our hotel to be a positive experience and that you expressed an interest in returning to our Best Western on your next Decatur trip. The cleanliness of our property and the welcoming attitude of our staff that you noted is something we work very hard on to maintain. All of our associates will take pride in the fact that we delivered on your expectations. We hope to see you again soon.

"A very good and restful experience."

4
11/11/2015

Didn't have a reservation and arrived quite late due to declining to stay at another nearby hotel. Desk clerk was friendly and helpful. Room clean and comfortable. Breakfast above expectations; fresh and delicious -- good selection. Common areas are clean and roomy. Would stay here again without hesitation.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for your business and kind appraisal. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will stay with us again on your next trip to Decatur. Sincerely, Jim Larkin General Manager BEST WESTERN River City Hotel

"Good place to Stay"

5
09/11/2015

BW River City Hotel is a clean and pleasant place to stay. The staff is very helpful and the breakfast is very good. It is located on the main strip with many good restaurants close by, Next time in Decatur I would like to stay here again.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for the positive review about your stay at our Decatur River City Best Western. We appreciate your business and look forward to your return on your next Decatur trip.

"The Drive is Worth it(8 miles from interstate"

5
22/10/2015

Don't let the distance from interstate keep you from this Gem.If you love Barbecue eat at Bob Gibson's it finger licking good.Staff and hotel were excellent. Breakfast lady was so nice.they have a lot of restaurants nearby

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for taking the time to praise our hotel. The staff will take pride in knowing they met your expectations. We're glad you got to experience Big Bob Gibson's BBQ Restaurant. Most visitors are surprised to learn we have an award winning nationally acclaimed restaurant in our little town. There are a couple of other restaurant gems you might want to try on your next Decatur visit. McCullough"s and Libby's are in contention for the best catfish in the south. Looking forward to your next visit and thanks again.

"Excellent Staff, Great Hotel"

5
18/10/2015

I would recommend this hotel to anyone traveling to Decatur or as a stop on their way to another destination. It was a great hotel, very clean, great breakfast, and a caring staff. Cookies were offered, gave my daughters a place to run and everything was how we would expect it to be and above in some areas. Great stay!

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your positive comments are appreciated and we will share them with our staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 256-301-1388. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"INCREDABLE BREAKFAST"

5
14/10/2015

The room was up to the usual Best Western standards. The bathroom was exceptional. NO STEP shower with flexible hose and even a shower chair. The breakfast was one of the best yet almost the same as Best Western in Silver Springs FL that I reported on last week...BUT this one had GRITS !!!!

Jim L, Manager at BEST WESTERN River City Hotel, responded to this review
Were glad you liked our Grits and our overall breakfast. We thank you for staying with us, appreciate you positive comments and your business. Hope to see you again on your next Decatur Trip.

"Clean, Quiet and Well Managed"

5
13/10/2015

Only stayed one night while en-route to Nashville. The hotel was very quiet, very clean and a pleasure to stay in. Rates are reasonable and competitive to other hotels in the area. We highly recommend this hotel to the traveler passing through or staying in Decateur

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thanks for taking the time to complete a review on our hotel. Your comments were appreciated and we are happy to have met your expectations. We appreciate you business and look forward to serving you again on you next visit to Decatur.

"Still Nice Place to Stay"

4
13/09/2015

We stayed at the BW River City Hotel four years ago and liked it and the location enough to stay there again this year as we passed through Decatur, AL. The hotel is easy to find and access, far enough off the road so all the rooms are quiet, the staff is friendly and helpful, breakfast is good, beds are comfortable and we had a couch in the sitting area. There is lots of great light for putting on make-up in the bath, but the bathroom itself could use some TLC and an upgrade. When we checked out, we commented that there were some ants in our first floor room and were told by the desk clerk that it would be taken care of immediately. We got an email from the manager thanking us for the info and telling us that it had been resolved. That kind of personal attention is what will take us back there again.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
It was great to hear you returned to our hotel after staying with us four years ago. We recently renovated guest room and public areas of the hotel and while our bathrooms are not in bad shape they are a little dated and we hope to renovate them this winter. We hope you return again as we appreciate your business.

"Highly recommended"

5
12/09/2015

We stayed here last night. It is about 5 miles off I-65 but the room costs less. We got a coupon at a rest stop and the cost was under $80. The staff was very friendly and helpful. They suggested a local restaurant to eat at and gave us good directions on how to get there. The room was very clean and good size. The exterior and interior are very well maintained. They offer a free hot breakfast. If I come to Decatur again I will definitely stay here again.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for taking the time to complete a survey regarding your stay at our Best Western Hotel. We appreciate your comments and your business. We look forward to your next Decatur visit.

"Always nice"

5
04/09/2015

We stay here very often and have always been greeted with friendly staff and any problems (which have been few) were addressed and resolved right away. We will absolutely continue staying at this location anytime we need accommodations! :)

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
We are glad you enjoyed your stay at our hotel. Our staff does strive to make you feel welcomed and appreciated because we honestly do appreciate your business. We know you have plenty of lodging choices and feel obligated to deliver a positive experience when you have put your trust in us. Thanks

"Friendly staff with super clean rooms"

5
04/09/2015

Now, I could go on about Lawrence at the front desk, but all you have to know he goes beyond expectations when it comes to assisting guest. Also, I was impressed with the bathroom. It look like it had just been renovated.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Thank you for your kind comments regarding your stay at our hotel. Lawrence is one of several exceptional associates who take great pride in their contribution to our success. We appreciate your business and hope we can serve you again on your next trip to Decatur.

"Small but adequate"

3
10/08/2015

A little out of the way from Interstate 65 but worth the drive to save $30. Night time check in clerk was a little impolite but still managed to do his job adequately. Room was clean and sufficient for a one night stay on the way to the Gulf coast.

Jim L, General Manager at BEST WESTERN River City Hotel, responded to this review
Were glad that you found our price value worth the drive and we appreciate your business. It concerns me that the night clerk was less than very friendly and we will revisit his training as anything short of very friendly is not acceptable. Thank you for taking the time to bring your experience to our attention. We consider guest feedback very important and your comments are very much appreciated.